Competency Based Training (CBT) and assessment an introduction for trainers Competency Competency refers to the ability to perform particular tasks and duties to the standard of performance expected in the workplace. Competency requires the application of specified knowledge, skills and attitudes relevant to effective participation, consistently over time and in the workplace environment. The essential skills and knowledge are either identified separately or combined. Knowledge identifies what a person needs to know to perform the work in an informed and effective manner. Skills describe the application of knowledge to situations where understanding is converted into a workplace outcome. Attitude describes the founding reasons behind the need for certain knowledge or why skills are performed in a specified manner. Competency covers all aspects of workplace performance and involves: Performing individual tasks Managing a of different tasks Responding to contingencies or breakdowns Dealing with the responsibilities of the workplace Working with others. Unit of Competency Like with any training qualification or program, a range of subject topics are identified that focus on the ability in a certain work area, responsibility or function. Each manual focuses on a specific unit of competency that applies in the hospitality workplace. In this manual a unit of competency is identified as a ‘unit’. Each unit of competency identifies a discrete workplace requirement and includes: Knowledge and skills that underpin competency Language, literacy and numeracy Occupational safety and health requirements. Each unit of competency must be adhered to in training and assessment to ensure consistency of outcomes. Element of Competency An element of competency describes the essential outcomes within a unit of competency.
Competency Based Training (CBT) and assessment an introduction for trainers Competency Competency refers to the ability to perform particular tasks and duties to the standard of performance expected in the workplace. Competency requires the application of specified knowledge, skills and attitudes relevant to effective participation, consistently over time and in the workplace environment. The essential skills and knowledge are either identified separately or combined. Knowledge identifies what a person needs to know to perform the work in an informed and effective manner. Skills describe the application of knowledge to situations where understanding is converted into a workplace outcome. Attitude describes the founding reasons behind the need for certain knowledge or why skills are performed in a specified manner. Competency covers all aspects of workplace performance and involves: Performing individual tasks Managing a of different tasks Responding to contingencies or breakdowns Dealing with the responsibilities of the workplace Working with others. Unit of Competency Like with any training qualification or program, a range of subject topics are identified that focus on the ability in a certain work area, responsibility or function. Each manual focuses on a specific unit of competency that applies in the hospitality workplace. In this manual a unit of competency is identified as a ‘unit’. Each unit of competency identifies a discrete workplace requirement and includes: Knowledge and skills that underpin competency Language, literacy and numeracy Occupational safety and health requirements. Each unit of competency must be adhered to in training and assessment to ensure consistency of outcomes. Element of Competency An element of competency describes the essential outcomes within a unit of competency.
TG_Establish_&_maintain_a_bus_relationship_refined.docx