2.0 Consultation Strategy (Table courtesy of Edwin Usoni) Key Stakeholders Stakeholder Role in the Problem Priority Consultation Method (WHO?) (WHY?) Senior Made decision to Keep informed feedback session Management increase sales by email communications Team 10% in the newsletters businesses service department. Store Manager Develop an Manage closely Meetings operational plan and group meetings implement the plan interviews to increase in their store Service Division Implementers of the Keep satisfied Focus groups Staff plan to achieve the Brainstorming sessions intended results. Feedback sessions. Co-workers Implementers of the Keep satisfied Focus groups plan to achieve the Brainstorming sessions intended results. Feedback sessions. Supply materials, Monitor Email communication Suppliers equipment’s and (Minimum Newsletters consumables to the effort) business. Customers Regular people who Monitor Email communication uses the services (Minimum Newsletters provided by the effort) business. General Public Ad hoc basis user of Monitor Email communication the services (Minimum Newsletters provided by the effort) business.
2.0 Consultation Strategy (Table courtesy of Edwin Usoni) Key Stakeholders Stakeholder (WHO?) Role in the Problem (WHY?) Priority Consultation Method Senior Management Team Made decision to increase sales by 10% in the businesses service department. Keep informed feedback session email communications newsletters Store Manager Develop an operational plan and implement the plan to increase in their store Manage closely Meetings group meetings interviews Service Division Staff Implementers of the plan to achieve the intended results. Keep satisfied Focus groups Brainstorming sessions Feedback sessions. Co-workers Implementers of the plan to achieve the intended results. Keep satisfied Focus groups Brainstorming sessions Feedback sessions. Suppliers Supply materials, equipment’s and consumables to the business. Monitor (Minimum effort) Email communication Newsletters Customers Regular people who uses the services provided by the business. Monitor (Minimum effort) Email communication Newsletters General Public Ad hoc basis user of the services provided by the business. Monitor (Minimum effort) Email communication Newsletters
The%20Office%20Assistant%20-%20Example%20Operational%20Plan%20BSBMGT502B.docx