Consumer), the fluctuations, flicker, Distributor will harmonics, voltage complete its imbalance and sags. investigation and It is acknowledged provide information to that quality the Consumer, or the solutions commonly Retailer (where the rest with the Retailer is managing Consumer (e.g. the complaint for a upgrading sensitive Consumer), to enable a control equipment in resolution to the the factory, etc) and Consumer’s complaint the Consumer may within the timelines set choose not to invest out in the Dispute in such solutions. Resolution Scheme and The Distributor can avoid referral to the make Office of the Electricity recommendations and Gas Complaints but cannot force the Commission. Consumer to act. Where applicable, performance will be measured in accordance with IEC 61000. Safety events The Distributor will Nil. Not applicable. Nil. affecting provide advice to the Consumers. Consumer, and where appropriate the Retailer, and conduct a timely investigation of any instance of a safety related event as soon as reasonably practicable following the Distributor becoming aware of an
Consumer), the Distributor will complete its investigation and provide information to the Consumer, or the Retailer (where the Retailer is managing the complaint for a Consumer), to enable a resolution to the Consumer’s complaint within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. Where applicable, performance will be measured in accordance with IEC 61000. fluctuations, flicker, harmonics, voltage imbalance and sags. It is acknowledged that quality solutions commonly rest with the Consumer (e.g. upgrading sensitive control equipment in the factory, etc) and the Consumer may choose not to invest in such solutions. The Distributor can make recommendations but cannot force the Consumer to act. Safety events affecting Consumers. The Distributor will provide advice to the Consumer, and where appropriate the Retailer, and conduct a timely investigation of any instance of a safety related event as soon as reasonably practicable following the Distributor becoming aware of an Nil. Not applicable. Nil.
template-use-of-system-agreement-electricity-version-1-6.docx