Identify the specific standards that are less than fully met, if appropriate, and the specific portion of each standard that is not fully met. BIR Interview Guidelines In each interview, team members are expected to: Provide an introduction name(s) representing COA interviewing as part of CTC accreditation cycle activities identify time frame for interview: 25 – 30 (45 – 60) minutes Assure confidentiality nothing reported with names attached results reported by constituency, not individual Build rapport; reduce anxiety thank the person/group for making time available for the interview use an inquiring tone of voice maintain a courteous, professional manner Take complete notes label date/time to facilitate record number of stakeholders interviewed and which program(s) they represent if not already indicated on interview schedule Keep questions focused on standards/evidence Pursue questions until you have the evidence you are seeking Ask a wrap-up question Is there anything I haven’t asked about that you’d like me to know? Even the best program can become even better. Where would you suggest this program/unit look next for further improvement? In addition, team members are encouraged to Begin with open-ended questions; narrow focus as appropriate Make positive presuppositions, including the programs being reviewed are currently approved the program/unit is doing what it says it is doing there are multiple sources of supporting evidence interviewees want to provide evidence the team needs Paraphrase what you hear in order to process information demonstrate understanding invite clarification/correction provide opportunities to redirect questions Probe unsupported claims
Identify the specific standards that are less than fully met, if appropriate, and the specific portion of each standard that is not fully met. BIR Interview Guidelines In each interview, team members are expected to: Provide an introduction name(s) representing COA interviewing as part of CTC accreditation cycle activities identify time frame for interview: 25 – 30 (45 – 60) minutes Assure confidentiality nothing reported with names attached results reported by constituency, not individual Build rapport; reduce anxiety thank the person/group for making time available for the interview use an inquiring tone of voice maintain a courteous, professional manner Take complete notes label date/time to facilitate record number of stakeholders interviewed and which program(s) they represent if not already indicated on interview schedule Keep questions focused on standards/evidence Pursue questions until you have the evidence you are seeking Ask a wrap-up question Is there anything I haven’t asked about that you’d like me to know? Even the best program can become even better. Where would you suggest this program/unit look next for further improvement? In addition, team members are encouraged to Begin with open-ended questions; narrow focus as appropriate Make positive presuppositions, including the programs being reviewed are currently approved the program/unit is doing what it says it is doing there are multiple sources of supporting evidence interviewees want to provide evidence the team needs Paraphrase what you hear in order to process information demonstrate understanding invite clarification/correction provide opportunities to redirect questions Probe unsupported claims
2014-11-team-lead-handouts.docx