Action / Program Who When 1) Complete standardization of all operational areas for Ops Head 1Q 2014 faster ramp up time. 2) Review and consider simplifying authority matrix for Ops Head 1Q 2015 different groups aligned with product / service areas to allow specialization (ie. breaking sales function from fullfillment function). 3) Coordinate with Business Dev't regarding backroom Ops Head 4Q 2014 - capacity requirements aligned with sales targets to ensure 2016 compliance with SLAs. Finance, Accounting and Admin. Action / Program Who When 1) Allocate budget for sales and marketing expense Finance Head 4Q 2013 including incentives. 2) Allocate budget for capex to cover IT system Finance Head 4Q 2013 development and upgrade. 3) Create a cash management system to ensure cash Accounting Head 4Q 2013 flow is managed by coordinating with Business Dev't and Operations regarding revenue and expense timings and also to plan placement in various investment vehicles to maximize interest income. IT Support Action / Program Who When 1) Improve / upgrade Sales recording/reporting system IT Head (in 1Q 2014 to be able to generate reports on Sales and Collection coordination with all targets and if possible Prospect penetration. Eventually Unit Heads) upgrade information management capabilities from reporting to analytics. 2) Create a web tool that will support marketing activities IT Head 2Q 2014 focusing on ease of data gathering, online FAQs and customer feedback. Create facilities for customer
Action / Program Who When 1) Complete standardization of all operational areas for faster ramp up time. Ops Head 1Q 2014 2) Review and consider simplifying authority matrix for different groups aligned with product / service areas to allow specialization (ie. breaking sales function from fullfillment function). Ops Head 1Q 2015 3) Coordinate with Business Dev't regarding backroom capacity requirements aligned with sales targets to ensure compliance with SLAs. Ops Head 4Q 2014 - 2016 Finance, Accounting and Admin. Action / Program Who When 1) Allocate budget for sales and marketing expense including incentives. Finance Head 4Q 2013 2) Allocate budget for capex to cover IT system development and upgrade. Finance Head 4Q 2013 3) Create a cash management system to ensure cash flow is managed by coordinating with Business Dev't and Operations regarding revenue and expense timings and also to plan placement in various investment vehicles to maximize interest income. Accounting Head 4Q 2013 IT Support Action / Program Who When 1) Improve / upgrade Sales recording/reporting system to be able to generate reports on Sales and Collection targets and if possible Prospect penetration. Eventually upgrade information management capabilities from reporting to analytics. IT Head (in coordination with all Unit Heads) 1Q 2014 2) Create a web tool that will support marketing activities focusing on ease of data gathering, online FAQs and customer feedback. Create facilities for customer IT Head 2Q 2014
strama_annayu_draftv2_20130821.docx