Global configuration changes necessary to support business changes Emergency support for break-fix situations Warranty The Services Warranty under any awarded Master Agreement must comply with the JCC’s Standard Terms and Conditions (see Attachment 2; Exhibit 3; Section 22). The Licensed Software Warranty must comply with the JCC’s Standard Terms and Conditions (see Attachment 2; Exhibit 3; Section 22). Payment Requirements Milestone Payment Schedule Payments shall me made according to milestone payment schedules. The milestone payments must be based on key deliverables identified in the JBE’s Participating Agreement. No Payment Prior to Go Live No payment for vendor and/or third party software, licensing fees and maintenance and support will be owed and made before the Court accepts live productive use (“Go-Live”) of the CMS. Retention Participating Entities shall retain at least 10% of the total cost of milestone payments for professional services, payable upon final acceptance and Go Live. Upgrades Due to Changes in Law Participating Entities will not pay an additional amount for software upgrades and modifications that are required due to changes in the law or regulations. Proposers’ proposed costs must include such upgrades and modifications. Non-Scope Upgrades Participating Entities will be entitled to use any non-scope upgrades or modifications to the CMS that have been previously paid for by another Participating Entity without paying an additional fee. In other words, Proposers must be willing to provide non-scope upgrades or modifications to the CMS that are paid for by a single court to be available for use to all other courts at no additional cost.
Global configuration changes necessary to support business changes Emergency support for break-fix situations Warranty The Services Warranty under any awarded Master Agreement must comply with the JCC’s Standard Terms and Conditions (see Attachment 2; Exhibit 3; Section 22). The Licensed Software Warranty must comply with the JCC’s Standard Terms and Conditions (see Attachment 2; Exhibit 3; Section 22). Payment Requirements Milestone Payment Schedule Payments shall me made according to milestone payment schedules. The milestone payments must be based on key deliverables identified in the JBE’s Participating Agreement. No Payment Prior to Go Live No payment for vendor and/or third party software, licensing fees and maintenance and support will be owed and made before the Court accepts live productive use (“Go-Live”) of the CMS. Retention Participating Entities shall retain at least 10% of the total cost of milestone payments for professional services, payable upon final acceptance and Go Live. Upgrades Due to Changes in Law Participating Entities will not pay an additional amount for software upgrades and modifications that are required due to changes in the law or regulations. Proposers’ proposed costs must include such upgrades and modifications. Non-Scope Upgrades Participating Entities will be entitled to use any non-scope upgrades or modifications to the CMS that have been previously paid for by another Participating Entity without paying an additional fee. In other words, Proposers must be willing to provide non-scope upgrades or modifications to the CMS that are paid for by a single court to be available for use to all other courts at no additional cost.
TCAS-2017-05-JU-RFP-Court-Case-Management-Systems-for-the-Superior-Courts.docx