Keep promises made be careful about making promises but always keep any – promises that are made: it is always best to and over-deliver’ than the ‘under-promise other way round Treat people with respect this applies to colleagues and customers: speak – respectfully, and take cultural differences into account Hand in all and found’ items they cannot be kept and treated as your own ‘lost – ignore customers everyone’s job is to help customers: offers of assistance – should be made rather than waiting for requests for help/advice to be made Do the job you are paid to do and then look to do a little bit – Do not complain do your job without complaining: if something upsets you, talk to – management as opposed to complaining to colleagues and/or customers.
Keep promises made – be careful about making promises but always keep any promises that are made: it is always best to ‘under-promise and over-deliver’ than the other way round Treat people with respect – this applies to colleagues and customers: speak respectfully, and take cultural differences into account Hand in all ‘lost and found’ items – they cannot be kept and treated as your own ignore customers – everyone’s job is to help customers: offers of assistance should be made rather than waiting for requests for help/advice to be made Do the job you are paid to do – and then look to do a little bit Do not complain – do your job without complaining: if something upsets you, talk to management as opposed to complaining to colleagues and/or customers.
TM_Maintain_hosp_ind_knowledge_refined.docx