Slide No Trainer Activity Discussion – Who are complaints normally referred to and why? Slide No Trainer Notes Activity Discussion – Who else could you refer the matter to within the company? Slide Slide No Trainer Notes Activity Discussion – If an intoxicated customer gets out of control, who can you contact? Slide No Trainer Notes Activity Discussion – Supervisor/Management they will make or authorise courses of action to take – Security they will have the expertise to deal with the matter – DJ they have the capacity to communicate not only with different authorities but – can also communicate directly to the patrons within the
Slide No Trainer Activity – Discussion Who are complaints normally referred to and why? Slide No Trainer Notes Activity – Discussion Who else could you refer the matter to within the company? Slide Slide No Trainer Notes Activity – Discussion If an intoxicated customer gets out of control, who can you contact? Slide No Trainer Notes Activity – Discussion Supervisor/Management – they will make or authorise courses of action to take Security – they will have the expertise to deal with the matter DJ – they have the capacity to communicate not only with different authorities but can also communicate directly to the patrons within the
TG_Receive_&_resolve_cust_complaints_refined.docx