Preparing room before guest arrives by providing various items such as fruit bowls, – complimentary gifts, bathrobes, chocolates or flowers Looking after guest laundry and dry cleaning needs on an ongoing basis for the – duration of their stay Organising and processing secretarial duties upon request such as messages, – faxes, packages, translation, postage, and use of the business facilities at the property Arranging restaurant bookings, car hire, tours, specified purchases of gifts or other items Organising activities to meet needs such as arranging special functions in the – venue, booking local excursions and tours, and making reservations for the theatre, shows, dining and special events Provision of local advice (the function) including: ‘concierge’ Recommendations for dining and shopping Suggestions for transport and sight-seeing Options for tourism and leisure activities Acquisition of personal services Making, altering or confirming travel arrangements. Prior to guest arrival the valet must: Investigate background information and knowledge about guest preferences and previous history with the establishment Take action to ensure promises made to the guest are met when the guest arrives. On guest departure the valet must: Record and process guest charges and accounts for billing and payment – Assist in the maintenance of history file to provide relevant and up-to-date – information about the guest/VIP De-brief with management to identify lessons learned, determine changes needing – to be made to SOPs and whether or not management needs to contact the guest to make an apology.
Preparing room before guest arrives – by providing various items such as fruit bowls, complimentary gifts, bathrobes, chocolates or flowers Looking after guest laundry and dry cleaning needs – on an ongoing basis for the duration of their stay Organising and processing secretarial duties upon request – such as messages, faxes, packages, translation, postage, and use of the business facilities at the property Arranging restaurant bookings, car hire, tours, specified purchases of gifts or other items Organising activities to meet needs – such as arranging special functions in the venue, booking local excursions and tours, and making reservations for the theatre, shows, dining and special events Provision of local advice (the ‘concierge’ function) including: Recommendations for dining and shopping Suggestions for transport and sight-seeing Options for tourism and leisure activities Acquisition of personal services Making, altering or confirming travel arrangements. Prior to guest arrival the valet must: Investigate background information and knowledge about guest preferences and previous history with the establishment Take action to ensure promises made to the guest are met when the guest arrives. On guest departure the valet must: Record and process guest charges and accounts – for billing and payment Assist in the maintenance of history file – to provide relevant and up-to-date information about the guest/VIP De-brief with management – to identify lessons learned, determine changes needing to be made to SOPs and whether or not management needs to contact the guest to make an apology.
TM_Provide_valet_services_refined.docx