Advise guests on the use of delivered to Housekeeping requests from staff may be related to: guest room, if required Room service Demonstrate the use of items delivered to guest Valet room, if required Concierge Liaise with other staff and departments to provide Maintenance. supplementary advice where appropriate Record housekeeping requests may include: Element 4: Liaise with departments Use of appropriate guest contact skills as required Report malfunctions Recording and confirming name and room number Advise management of dangerous or suspicious Use of appropriate internal form circumstances Apologizing, appropriate Participate in planning to enhance service delivery standards and equipment purchase Confirming detail of required service and/or Service or items could relate to: Roll away beds Additional pillows, blankets and bed linen Additional towels, bath mats and face washers Ironing boards Supplementary and room supplies ‘give-aways’ Facilitation of repairs and maintenance Replacement batteries for remote control Response to lost and found situations Small electrical appliances, including kettles and jugs, TV, video, hair dryers, irons, radios and alarm clocks Telephones Compendiums In-room promotional materials. Set up equipment may include:
Advise guests on the use of delivered to guest room, if required Demonstrate the use of items delivered to guest room, if required Liaise with other staff and departments to provide supplementary advice where appropriate Element 4: Liaise with departments Report malfunctions as required Advise management of dangerous or suspicious circumstances Participate in planning to enhance service delivery standards and equipment purchase Housekeeping requests from staff may be related to: Room service Valet Concierge Maintenance. Record housekeeping requests may include: Use of appropriate guest contact skills Recording and confirming name and room number Use of appropriate internal form Apologizing, appropriate Confirming detail of required service and/or Service or items could relate to: Roll away beds Additional pillows, blankets and bed linen Additional towels, bath mats and face washers Ironing boards Supplementary ‘give-aways’ and room supplies Facilitation of repairs and maintenance Replacement batteries for remote control Response to lost and found situations Small electrical appliances, including kettles and jugs, TV, video, hair dryers, irons, radios and alarm clocks Telephones Compendiums In-room promotional materials. Set up equipment may include:
TG_Provide_HK_services_to_guests_refined.docx