Targeted and stringent debt collection is not followed consistently; Fragmented relationship between the municipality and the traditional leadership which hails over some areas within THLM; Lack of consistent and visible services delivery in some resulting in THLM billing services not actually delivered; To achieve this target rigorous and creative solutions focused on the entire revenue collection value chain will be required. The following actions are recommended for the different aspects of the value chain to address the above mentioned challenges; Review the credit control policy; Develop a procedure manual or business rules for collections and credit control from the credit policy; Strengthen credit control process; Targeted collection Organ of state; – Targeted collection Municipal Councillors and Ward Committee Members; – Targeted collection Municipal Officials; – Targeted collection Businesses; – Targeted collection All residential debtors at the end of the 1st quarter of 2018/2019 – financial year on newly refreshed billing database;
Targeted and stringent debt collection is not followed consistently; Fragmented relationship between the municipality and the traditional leadership which hails over some areas within THLM; Lack of consistent and visible services delivery in some resulting in THLM billing services not actually delivered; To achieve this target rigorous and creative solutions focused on the entire revenue collection value chain will be required. The following actions are recommended for the different aspects of the value chain to address the above mentioned challenges; Review the credit control policy; Develop a procedure manual or business rules for collections and credit control from the credit policy; Strengthen credit control process; Targeted collection – Organ of state; Targeted collection – Municipal Councillors and Ward Committee Members; Targeted collection – Municipal Officials; Targeted collection – Businesses; Targeted collection – All residential debtors at the end of the 1st quarter of 2018/2019 financial year on newly refreshed billing database;
THLM_R%20E%20S_2018%202019_%20The%20Strategy%20V3.docx