Descriptor Presents clear messages using a range of techniques. Identifies active listening Communication and as a key component to effective communication. Appropriately influences Clarification others. Is concise and persuasive with a wide range of audiences. Effectively promotes Brighter Futures’ values, purpose and services. Proactively sources and develops ideas. Solves problems, bringing Creativity, Innovation & improvements to services and resources. Modifies style and approach to Adaptability achieve goals and effectiveness. Committed to and focused on the views and needs of customers and other Commitment & stakeholders. Ensures that customer needs are at the core of Brighter Futures Customer Focus service provision and take a non-judgemental approach to issues. Remains resilient and positive in seeing things through. Develops and maintains positive relationships with a variety of people. Relationships & Team Appropriately networks internally and externally for the benefit of Brighter Working Futures, its services and customers. Displays self-awareness, respect and integrity in all relationships. Understands and works within Brighter Futures commitment to equality and diversity. Respects and values the diversity of colleagues, customers and the Respect, Integrity & wider operational environment. Understands and respects other people’s Open Mindedness points of view. Demonstrates commitment to enhancing and developing Brighter Futures services in line with principles of equality and diversity. Takes ownership, meets responsibilities and honours commitments. Is open and committed to continuous development. Applies new information and Accountability, learns from experiences. Shares knowledge and learning and recognises own & strengths and areas for development. Is open to receiving feedback about own Development performance. Can identify and discuss own mistakes and failings and takes steps to rectify them to improve performance. Presents a calm, competent and professional image to customers and other employees. Is proactive, responsive and adaptable. Inspires others to positively engage with changes. Constructively and appropriately challenges change appreciating Engaging with and Brighter Futures need to remain flexible and break from tradition for the Supporting Change benefit of the customers and the mission of the organisation. Remains resilient and sees things through and is able to remain effective under pressure.
Descriptor Communication and Clarification Presents clear messages using a range of techniques. Identifies active listening as a key component to effective communication. Appropriately influences others. Is concise and persuasive with a wide range of audiences. Effectively promotes Brighter Futures’ values, purpose and services. Creativity, Innovation & Adaptability Proactively sources and develops ideas. Solves problems, bringing improvements to services and resources. Modifies style and approach to achieve goals and effectiveness. Commitment & Customer Focus Committed to and focused on the views and needs of customers and other stakeholders. Ensures that customer needs are at the core of Brighter Futures service provision and take a non-judgemental approach to issues. Remains resilient and positive in seeing things through. Relationships & Team Working Develops and maintains positive relationships with a variety of people. Appropriately networks internally and externally for the benefit of Brighter Futures, its services and customers. Displays self-awareness, respect and integrity in all relationships. Respect, Integrity & Open Mindedness Understands and works within Brighter Futures commitment to equality and diversity. Respects and values the diversity of colleagues, customers and the wider operational environment. Understands and respects other people’s points of view. Demonstrates commitment to enhancing and developing Brighter Futures services in line with principles of equality and diversity. Accountability, & Development Takes ownership, meets responsibilities and honours commitments. Is open and committed to continuous development. Applies new information and learns from experiences. Shares knowledge and learning and recognises own strengths and areas for development. Is open to receiving feedback about own performance. Can identify and discuss own mistakes and failings and takes steps to rectify them to improve performance. Presents a calm, competent and professional image to customers and other employees. Engaging with and Supporting Change Is proactive, responsive and adaptable. Inspires others to positively engage with changes. Constructively and appropriately challenges change appreciating Brighter Futures need to remain flexible and break from tradition for the benefit of the customers and the mission of the organisation. Remains resilient and sees things through and is able to remain effective under pressure.
Support-Work-Safe-Spaces_JD-30-hours-2.docx