No Trainer Trainer highlights there are four types of resources which need to be allocated to tours: Physical resources these are the goods/assets needed to support the tour. They – include an extremely wide variety of items such as: Vehicles; Camping equipment; Cooking equipment; Food and beverages; Maps, information sheets and Fact Sheets for tourists Financial resources these are the funds that will be needed to enable the tour to – process as planned and operate in whatever circumstances are experienced. Financial resources can include: Cash in local currency; Cash in currencies of the various countries to be visited; American dollars; Travellers’ cheques. Human resources these are the staff provided to support the tour. Human – resources can be internal of from outside the organisation and might include: Tour leaders; Tour guides; Drivers; Security Information this is the knowledge required to facilitate tour operations and – activities. It includes: Local knowledge; Knowledge of countries, carriers, currencies and cultures; Knowledge of all attractions and destinations to be visited; Knowledge of routes and sights; Knowledge of SOPs that tour staff are required to comply with. Classroom Activity Discussion/Q&A – Trainer asks students to identify examples of resources for the four types of resources using the examples listed above as sample answers. Slide Slide No Trainer Notes Trainer indicates ways to identify resources which might be needed on a tour: Research and read tour brochures and promotional materials to identify what has – been advertised for the tour Review contracts relate to the tour to identify arrangements which have been – negotiated and form the basis of this legally binding agreement Talk to others see later slides – Read end-of-tour de-briefing reports from previous tours to identify lessons – learned when the tour returned/was complete Refer to tour-specific resourcing sheets some operators develop an evolving list – of resources required for the different tours they offer. The list begins with a common sense listing of requirements for the first trip and is up-dated after subsequent tours as other resources are identified as being necessary. Over time this list can grow into a rich and accurate source of resources required for individual tours types/categories. Not all operators use this approach. Read customer comments/feedback from previous tours to obtain the tourist – perspective about what needs to be maintained and/or changed in relation to resourcing future tours Use common sense this is a very big element when determining resources – needed for a tour management and the people on the tour will expect you to use – common sense based on previous experience, personal knowledge and expertise
No Trainer Trainer highlights there are four types of resources which need to be allocated to tours: Physical resources – these are the goods/assets needed to support the tour. They include an extremely wide variety of items such as: Vehicles; Camping equipment; Cooking equipment; Food and beverages; Maps, information sheets and Fact Sheets for tourists Financial resources – these are the funds that will be needed to enable the tour to process as planned and operate in whatever circumstances are experienced. Financial resources can include: Cash in local currency; Cash in currencies of the various countries to be visited; American dollars; Travellers’ cheques. Human resources – these are the staff provided to support the tour. Human resources can be internal of from outside the organisation and might include: Tour leaders; Tour guides; Drivers; Security Information – this is the knowledge required to facilitate tour operations and activities. It includes: Local knowledge; Knowledge of countries, carriers, currencies and cultures; Knowledge of all attractions and destinations to be visited; Knowledge of routes and sights; Knowledge of SOPs that tour staff are required to comply with. Classroom Activity – Discussion/Q&A Trainer asks students to identify examples of resources for the four types of resources using the examples listed above as sample answers. Slide Slide No Trainer Notes Trainer indicates ways to identify resources which might be needed on a tour: Research and read tour brochures and promotional materials – to identify what has been advertised for the tour Review contracts relate to the tour – to identify arrangements which have been negotiated and form the basis of this legally binding agreement Talk to others – see later slides Read end-of-tour de-briefing reports from previous tours – to identify lessons learned when the tour returned/was complete Refer to tour-specific resourcing sheets – some operators develop an evolving list of resources required for the different tours they offer. The list begins with a common sense listing of requirements for the first trip and is up-dated after subsequent tours as other resources are identified as being necessary. Over time this list can grow into a rich and accurate source of resources required for individual tours types/categories. Not all operators use this approach. Read customer comments/feedback from previous tours – to obtain the tourist perspective about what needs to be maintained and/or changed in relation to resourcing future tours Use common sense – this is a very big element when determining resources needed for a tour – management and the people on the tour will expect you to use common sense based on previous experience, personal knowledge and expertise
TG%20Allocate%20tour%20resources_270115.docx