TABLE OF CONTENTS Executive Summary 4 Strategic Plan Management Authorization 6 Organizational Description 7 , Vision & Goal Statements 7 7 Our 7 Our Vision 7 Our Goal Demographics of the Service Area 8 8 General Demographics (table) 8 Racial Makeup of Cleveland County (table) 8 Service Area Needs Goals & Strategies 8 Expectations 11 11 Expectations of Consumers & Guardians 11 Consumer Rights 12 Expectations of Other Stakeholders Environmental Scan 13 13 The Competitive Environment Resources 13 Capabilities 14 Plans to Increase the Competitive Edge 14 Differentiation Advantage 15 15 The Regulatory Environment 15 The Legislative Environment Strategic Plan Review & Update 15 Action Planning 16 16 Marketing Objectives 16 Development Objectives 17 Finance Objectives 17 Personnel Objectives 18 Objectives for Service Provision Description of Strategic Planning Process Used 20 20 Internal SWOT Analysis Strengths 20 Weaknesses 21 Opportunities 21 Threats 21 Goals for Advisory Committee 22 Budget Planning & Financial Reports 22 22 Financial Opportunities 23 Financial Threats 23 Financial Reports Monitoring & Evaluation of Plan 23 23 Responsibilities for Monitoring and Evaluation 23 Evaluating Status of Implementation
TABLE OF CONTENTS Executive Summary 4 Strategic Plan Management Authorization 6 Organizational Description 7 , Vision & Goal Statements 7 Our 7 Our Vision 7 Our Goal 7 Demographics of the Service Area 8 General Demographics (table) 8 Racial Makeup of Cleveland County (table) 8 Service Area Needs 8 Goals & Strategies 8 Expectations 11 Expectations of Consumers & Guardians 11 Consumer Rights 11 Expectations of Other Stakeholders 12 Environmental Scan 13 The Competitive Environment 13 Resources 13 Capabilities 14 Plans to Increase the Competitive Edge 14 Differentiation Advantage 15 The Regulatory Environment 15 The Legislative Environment 15 Strategic Plan Review & Update 15 Action Planning 16 Marketing Objectives 16 Development Objectives 16 Finance Objectives 17 Personnel Objectives 17 Objectives for Service Provision 18 Description of Strategic Planning Process Used 20 Internal SWOT Analysis 20 Strengths 20 Weaknesses 21 Opportunities 21 Threats 21 Goals for Advisory Committee 22 Budget Planning & Financial Reports 22 Financial Opportunities 22 Financial Threats 23 Financial Reports 23 Monitoring & Evaluation of Plan 23 Responsibilities for Monitoring and Evaluation 23 Evaluating Status of Implementation 23
Strategic-Plan-August-2015.docx