DRAFT 7.1 The Australian, State and Territory Governments should work together to develop and publish: data-driven maps of existing family and community services analysis of the characteristics and needs of the service user population to assist with system and program design and targeting service plans to address the needs of people experiencing hardship. DRAFT 7.2 The Australian, State and Territory Governments should adjust provider selection processes in family and community services to reflect the importance of achieving outcomes for service users. Governments should: design selection criteria that focus on the ability of service providers to improve outcomes for service users not discriminate on the basis of organisational type (for-profit, not-for-profit and mutual for example) allow sufficient time for providers to prepare considered responses (including the development of integrated bids across related services). DRAFT 7.3 The Australian, State and Territory Governments should prioritise the development of userfocused outcome measures for family and community services indicators of the wellbeing of people who use those services — — and apply them consistently across all family and community services. Governments should also identify outputs from family and community services that can be used as proxies for outcomes or measures of progress toward achieving outcomes. In developing outcome measures and outputs, governments should define the indicators broadly so they can be used in provider selection, performance management and provider, program and systemlevel evaluations across the full range of family and community services. 7.4 monitor the performance of providers of family and community services in achieving outcomes for service users evaluate service providers, programs and systems in ways that are commensurate with their size and complexity proactively support the sharing of data between governments and departments, consistent with the inquiry report Data Availability and Use Commission’s release deidentified data on family and community services to service providers and researchers develop processes to disseminate the lessons of evaluations to governments and service providers.
DRAFT 7.1 The Australian, State and Territory Governments should work together to develop and publish: data-driven maps of existing family and community services analysis of the characteristics and needs of the service user population to assist with system and program design and targeting service plans to address the needs of people experiencing hardship. 7.2 The Australian, State and Territory Governments should adjust provider selection processes in family and community services to reflect the importance of achieving outcomes for service users. Governments should: design selection criteria that focus on the ability of service providers to improve outcomes for service users not discriminate on the basis of organisational type (for-profit, not-for-profit and mutual for example) allow sufficient time for providers to prepare considered responses (including the development of integrated bids across related services). DRAFT 7.3 The Australian, State and Territory Governments should prioritise the development of userfocused outcome measures for family and community services — indicators of the wellbeing of people who use those services — and apply them consistently across all family and community services. Governments should also identify outputs from family and community services that can be used as proxies for outcomes or measures of progress toward achieving outcomes. In developing outcome measures and outputs, governments should define the indicators broadly so they can be used in provider selection, performance management and provider, program and systemlevel evaluations across the full range of family and community services. DRAFT 7.4 monitor the performance of providers of family and community services in achieving outcomes for service users evaluate service providers, programs and systems in ways that are commensurate with their size and complexity proactively support the sharing of data between governments and departments, consistent with the Commission’s inquiry report Data Availability and Use release deidentified data on family and community services to service providers and researchers develop processes to disseminate the lessons of evaluations to governments and service providers.
subdr547-human-services-reform.docx