<Approvers Name> Executive Sponsor Date: <Approvers Name> Business Sponsor Date: <Approvers Name> Project Director/Manager Date: <Approvers Name> Stakeholder Appendix A (Sample) Communication Matrix – Column Heading Definitions/Descriptions Communication Deliverable: The communication artifact/message itself Target Audience: The receivers of the communication Objective: The reason for delivering the communication Frequency: Indicates reoccurring or one-time-only communication delivery Delivery Vehicle: Indicates the method of providing the information The originator of the communication content Effectiveness: Audience perception of the effectiveness of the communication (its content, delivery, clarity, etc.) Communication Matrix As of [DATE] Effective-ness Communication Desired Outcome or Delivery Review and Sender/ (scale of 1-5 Audience Description Author Timing Deliverable Behavior Vehicle Approval Facilitator with 5 being most effective) REOCCURING CURRENT – Information on Leaders share best Agency metrics, Agency business practices, settle issues, Agency Commissioner or Commissioner All Agency goals, objectives, status, updates identify risks and Leadership Assistant n/a or Assistant Bi-Weekly 4 personnel progress toward and decisions responses, improve Meeting Commissioner Commissioner goals, project news, processes etc.
<Approvers Name> Executive Sponsor Date: <Approvers Name> Business Sponsor Date: <Approvers Name> Project Director/Manager Date: <Approvers Name> Stakeholder Appendix A – (Sample) Communication Matrix Column Heading Definitions/Descriptions Communication Deliverable: The communication artifact/message itself Target Audience: The receivers of the communication Objective: The reason for delivering the communication Frequency: Indicates reoccurring or one-time-only communication delivery Delivery Vehicle: Indicates the method of providing the information The originator of the communication content Effectiveness: Audience perception of the effectiveness of the communication (its content, delivery, clarity, etc.) Communication Matrix As of [DATE] Communication Deliverable Audience Description Desired Outcome or Behavior Delivery Vehicle Author Review and Approval Sender/ Facilitator Timing Effective-ness (scale of 1-5 with 5 being most effective) REOCCURING – CURRENT Agency business status, updates and decisions All Agency personnel Information on Agency metrics, goals, objectives, progress toward goals, project news, etc. Leaders share best practices, settle issues, identify risks and responses, improve processes Agency Leadership Meeting Commissioner or Assistant Commissioner n/a Commissioner or Assistant Commissioner Bi-Weekly 4
TBSMCommunicationManagementPlan.docx