If a banned or prohibited person attempts to enter the venue or an area from which they are banned or prohibited you should: Advise other staff immediately you have a potential problem so back-up can be sent – to you if the situation escalates Refuse them entry politely and appropriately – Explain the reason/s for the refusal Apologise for the inconvenience Stand your ground never allow them to intimidate you, talk’ you or bribe you – ‘sweet into allowing them to enter Ask them to leave Request they not return until (if applicable) the time for their prohibition has elapsed. – 2.6 Introduction
If a banned or prohibited person attempts to enter the venue or an area from which they are banned or prohibited you should: Advise other staff immediately you have a potential problem – so back-up can be sent to you if the situation escalates Refuse them entry – politely and appropriately Explain the reason/s for the refusal Apologise for the inconvenience Stand your ground – never allow them to intimidate you, ‘sweet talk’ you or bribe you into allowing them to enter Ask them to leave Request they not return – until (if applicable) the time for their prohibition has elapsed. 2.6 Introduction
TM_Observe_&_monitor_people_refined.docx