Patient and family advisors can Increased employee satisfaction offer: Improved financial performance Insights about a Implementing Working With Patients hospital’s strengths and areas where and Families as Advisors changes may be needed The Working With Patients and Families as Advisors strategy is designed to be Feedback on flexible and adaptable to each hospital’s environment and culture. The five steps practices and outlined in this implementation handbook can help your hospital start the process policies that patients of working with advisors or move further along with your current efforts. and families find Step 1: Identify a staff liaison meaningful and useful in helping The staff liaison works with hospital leaders to put in place the infrastructure them be active necessary for advisor engagement; prepares staff and clinicians to work with partners in their care patient and family advisors; and recruits, trains, and supports advisors. Timely feedback and >> Learn more: (on page 8) a fuller picture of the care experience than standard patient and family satisfaction surveys provide Step 2: Identify opportunities for involving patient The benefits of working with and family advisors advisors include improvements in overall systems and Hospitals that have little prior experience with advisors may want to start by processes of care. This can lead working with advisors on short-term projects or consultations. Or, hospitals can to longer-term benefits create a more formal structure by forming a patient and family advisory council. including: Hospitals that have more extensive experience may be ready to incorporate advisors as members of quality and safety committees. Better health outcomes for >> Learn more: (on page 10) patients Step 3: Prepare hospital leadership, clinicians, and Reduced errors and staff to work with advisors adverse events Increased patient The engagement of hospital leadership, clinicians, and staff helps develop and loyalty sustain meaningful partnerships with patient and family advisors. Reduced risk of >> Learn more: (on page 12) malpractice
Patient and family advisors can offer: Insights about a hospital’s strengths and areas where changes may be needed Feedback on practices and policies that patients and families find meaningful and useful in helping them be active partners in their care Timely feedback and a fuller picture of the care experience than standard patient and family satisfaction surveys provide The benefits of working with advisors include improvements in overall systems and processes of care. This can lead to longer-term benefits including: Better health outcomes for patients Reduced errors and adverse events Increased patient loyalty Reduced risk of malpractice Increased employee satisfaction Improved financial performance Implementing Working With Patients and Families as Advisors The Working With Patients and Families as Advisors strategy is designed to be flexible and adaptable to each hospital’s environment and culture. The five steps outlined in this implementation handbook can help your hospital start the process of working with advisors or move further along with your current efforts. Step 1: Identify a staff liaison The staff liaison works with hospital leaders to put in place the infrastructure necessary for advisor engagement; prepares staff and clinicians to work with patient and family advisors; and recruits, trains, and supports advisors. >> Learn more: (on page 8) Step 2: Identify opportunities for involving patient and family advisors Hospitals that have little prior experience with advisors may want to start by working with advisors on short-term projects or consultations. Or, hospitals can create a more formal structure by forming a patient and family advisory council. Hospitals that have more extensive experience may be ready to incorporate advisors as members of quality and safety committees. >> Learn more: (on page 10) Step 3: Prepare hospital leadership, clinicians, and staff to work with advisors The engagement of hospital leadership, clinicians, and staff helps develop and sustain meaningful partnerships with patient and family advisors. >> Learn more: (on page 12)
Strat1_Implement_Hndbook_508_v2.docx