CASE STUDY Over the years we’ve received so many Making Telstra products available to And I love that there is no additional cost to letters of support for this program. It customers with disability. my existing phone handset rental”. makes me proud to work at Telstra, When Robert Calderwood, a long time knowing what a difference the program Team leader Jeff Mitchell has worked at Telstra customer, contacted Telstra’s is making to the lives of people with Telstra’s Disability Enquiry Hotline for more Disability Enquiry Hotline he wanted to disability”, says Jeff. than 18 years and has first hand a big button, multi-purpose phone to experience of how much our customers The Disability Enquiry Hotline is see whether it would make using a appreciate the service. great Telstra’s national primary point of “It’s phone easier for him. to be able to offer specialised contact for customers with disability and After trialling the phone, Robert knew equipment for the same price as our their carers. Each year, the Hotline straight away that he wanted to keep it. standard home phone, and to offer takes around 30,000 calls, providing He explains, fact, I rang Telstra’s “In customers a period to make sure more than 7,000 products to customers Hotline back within a week to let them the equipment suits their needs. with disability through our Disability know. The phone is great I particularly – Equipment Program. love the big buttons and the loud ringtone.
CASE STUDY Making Telstra products available to customers with disability. When Robert Calderwood, a long time Telstra customer, contacted Telstra’s Disability Enquiry Hotline he wanted to a big button, multi-purpose phone to see whether it would make using a phone easier for him. After trialling the phone, Robert knew straight away that he wanted to keep it. He explains, “In fact, I rang Telstra’s Hotline back within a week to let them know. The phone is great – I particularly love the big buttons and the loud ringtone. And I love that there is no additional cost to my existing phone handset rental”. Team leader Jeff Mitchell has worked at Telstra’s Disability Enquiry Hotline for more than 18 years and has first hand experience of how much our customers appreciate the service. “It’s great to be able to offer specialised equipment for the same price as our standard home phone, and to offer customers a period to make sure the equipment suits their needs. Over the years we’ve received so many letters of support for this program. It makes me proud to work at Telstra, knowing what a difference the program is making to the lives of people with disability”, says Jeff. The Disability Enquiry Hotline is Telstra’s national primary point of contact for customers with disability and their carers. Each year, the Hotline takes around 30,000 calls, providing more than 7,000 products to customers with disability through our Disability Equipment Program.
telstra-sixth-disability-action-plan-2013-2016.docx