Including displays collaborate with patients and families if the organization does not and information strongly encourage interdisciplinary collaboration and consistently about projects that communicate the expectation that high-performing teams actively have involved involve and build respect for all members. patient and family Explore how other hospitals have achieved successful partnerships with advisors at hospital patient and family advisors. Hold a conference call or virtual meeting staff educational with other hospitals and include hospital administration, clinicians, staff, programs. Ask for and patient and family advisors. The team may also wish to conduct a an advisor to be site visit if possible. part of the presentation. Building a foundation for success: Tips for successful meetings and interactions When patients and family members join committees or project workgroups, the first interactions and experiences are critical in establishing a foundation for success. Following are some tips to help promote positive experiences. Getting started Encourage existing committee or workgroup members to participate in the orientation of new patient and family advisor members. This helps patient and family advisors feel welcome and facilitates their understanding of the purpose of and goals for the committee or project. For the first few meetings that new patient and family advisors are present, include time on the agenda for introductions. It is also helpful to distribute rosters and use name tent cards to help with name recognition. Encourage the committee or workgroup to build in agenda time for sharing stories or ice-breaker activities that help members build trust and establish a good working relationship. Ask the committee or workgroup chair to recruit experienced members to mentor a new patient or family advisor. Mentors can contact the advisor after each meeting to answer questions and make sure the advisor remains confident with his or her participation. This Seek opportunities commitment does not need to be longstanding. It is likely only needed to improve for the first three to four meetings. The staff liaison can check in with communication and each advisor at the end of the first 3 or 4 months to determine if he or collaboration across she needs the mentorship to continue. disciplines. It is difficult to
Including displays and information about projects that have involved patient and family advisors at hospital staff educational programs. Ask for an advisor to be part of the presentation. Seek opportunities to improve communication and collaboration across disciplines. It is difficult to collaborate with patients and families if the organization does not strongly encourage interdisciplinary collaboration and consistently communicate the expectation that high-performing teams actively involve and build respect for all members. Explore how other hospitals have achieved successful partnerships with patient and family advisors. Hold a conference call or virtual meeting with other hospitals and include hospital administration, clinicians, staff, and patient and family advisors. The team may also wish to conduct a site visit if possible. Building a foundation for success: Tips for successful meetings and interactions When patients and family members join committees or project workgroups, the first interactions and experiences are critical in establishing a foundation for success. Following are some tips to help promote positive experiences. Getting started Encourage existing committee or workgroup members to participate in the orientation of new patient and family advisor members. This helps patient and family advisors feel welcome and facilitates their understanding of the purpose of and goals for the committee or project. For the first few meetings that new patient and family advisors are present, include time on the agenda for introductions. It is also helpful to distribute rosters and use name tent cards to help with name recognition. Encourage the committee or workgroup to build in agenda time for sharing stories or ice-breaker activities that help members build trust and establish a good working relationship. Ask the committee or workgroup chair to recruit experienced members to mentor a new patient or family advisor. Mentors can contact the advisor after each meeting to answer questions and make sure the advisor remains confident with his or her participation. This commitment does not need to be longstanding. It is likely only needed for the first three to four meetings. The staff liaison can check in with each advisor at the end of the first 3 or 4 months to determine if he or she needs the mentorship to continue.
Strat1_Implement_Hndbook_508_v2.docx