Selling and marketing activities to promote the enterprise. 3.5 Introduction The skill of transferring a connected call to a caller requires a complete understanding of the workings of the telephone equipment you are using. Transfer connected call In the example of the call being made to Mr. Morton previously once you have been put through to him you will need to follow procedures to transfer the connected call. Make sure you let Mr. Morton know what you are doing. For example: Mr Morton, I have Mr Buxton on the line for you, one moment and I will put him through" Using the telephone system put Mr. Morton on hold.
Selling and marketing activities to promote the enterprise. 3.5 Introduction The skill of transferring a connected call to a caller requires a complete understanding of the workings of the telephone equipment you are using. Transfer connected call In the example of the call being made to Mr. Morton previously once you have been put through to him you will need to follow procedures to transfer the connected call. Make sure you let Mr. Morton know what you are doing. For example: Mr Morton, I have Mr Buxton on the line for you, one moment and I will put him through" Using the telephone system put Mr. Morton on hold.
TM_Facilitate_outgoing_phone_calls_Final.docx