Talbot Road Stretford, M32 OTH. Tel: 0161 912 4416 Fax: 0161 912 4343 Email: Complaints Procedure Stage 2 Here is a general outline of the If you feel that a complaint has not complaints procedure. More detailed been resolved to your satisfaction by information is available from the the Local Authority Adult Social Complaints Manager. Services, you can contact the Local Government Ombudsman to look into to the matter for you. However, we will make every effort to resolve The procedure has two stages. matters before reaching that stage. Trafford Adult Social Services Services Commissioned on behalf of Trafford Service (Stage 1) The Local Government Ombudsman (LGO) (Stage 2) In many cases we commission services from organisations and agencies which are in whole or in part funded by us but we do not directly provide the Stage 1 service. All complaints are taken seriously. The If your complaint is solely one of person taking your complaint will these services, you should contact write down your complaint and you them first. They are obliged under should expect it to be resolved quickly. regulation to have their own robust The Regulations allow for complaints procedure and you should straightforward matters to be dealt receive a response from them direct. with by the next working day. If you feel unable to contact them, then For more complex matters we will you can contact us and, with your send you an acknowledgement and let consent, we will forward the complaint you know who will look into your complaint. That person will contact
Talbot Road Stretford, M32 OTH. Tel: 0161 912 4416 Fax: 0161 912 4343 Email: Complaints Procedure Here is a general outline of the complaints procedure. More detailed information is available from the Complaints Manager. The procedure has two stages. Trafford Adult Social Services (Stage 1) The Local Government Ombudsman (LGO) (Stage 2) Stage 1 All complaints are taken seriously. The person taking your complaint will write down your complaint and you should expect it to be resolved quickly. The Regulations allow for straightforward matters to be dealt with by the next working day. For more complex matters we will send you an acknowledgement and let you know who will look into your complaint. That person will contact Stage 2 If you feel that a complaint has not been resolved to your satisfaction by the Local Authority Adult Social Services, you can contact the Local Government Ombudsman to look into to the matter for you. However, we will make every effort to resolve matters before reaching that stage. Services Commissioned on behalf of Trafford Service In many cases we commission services from organisations and agencies which are in whole or in part funded by us but we do not directly provide the service. If your complaint is solely one of these services, you should contact them first. They are obliged under regulation to have their own robust complaints procedure and you should receive a response from them direct. If you feel unable to contact them, then you can contact us and, with your consent, we will forward the complaint
2015%20Ascot%20House%20Service%20Specification%20FINAL.docx