Measuring Success Objective Measures Maximising Outcomes Regular effective Person centred Effectively working with Research projects Relevant client Staff regularly - client interaction centre of excellence community being conducted with outcome measures attend in-house or Community Gateway will be activities undertaken is operating organisations to findings disseminated developed and external recognised as a provider of and outcomes effectively develop inclusive publicly. Community reported against development choice due to its client reported and throughout all capabilities and Gateway staff programs focussed business model actioned. aspects of the activities. regularly presenting at and the quality outcomes organisation. sector forums and achieved conferences Diversify Viable services Effective IT Infrastructure Documented cases of Programs Evidence of - Community created with good partnerships in available and innovation reported Community Gateway will be a leader in attendance and client place providing technology programs provided for Gateway’s the provision of innovative feedback. provision operating people outside of community network ‘seamless’ client driven services that of coordinated disability, frail aged benefiting clients meet client’s needs services to clients and carers especially where service across providers gaps exist Strengthen the IT&C infrastructure in Highly skilled Board Staff survey results, Regular training and Community Zero report of place and systems members regularly satisfactory HR KPI’s development activities Gateway is market with Organisation - Community effectively supporting attending meetings such as staff retention are attended competitive quality and Gateway will remain a business needs and undertaking self rate and staff absence legislative strong, sustainable assessments levels requirements organisation and be viewed Successful recruitment as an employer of choice programs conducted
Measuring Success Objective Measures Maximising Outcomes - Community Gateway will be recognised as a provider of choice due to its client focussed business model and the quality outcomes achieved Regular effective client interaction activities undertaken and outcomes reported and actioned. Person centred centre of excellence is operating effectively throughout all aspects of the organisation. Effectively working with community organisations to develop inclusive capabilities and activities. Research projects being conducted with findings disseminated publicly. Community Gateway staff regularly presenting at sector forums and conferences Relevant client outcome measures developed and reported against Staff regularly attend in-house or external development programs Diversify - Community Gateway will be a leader in the provision of innovative client driven services that meet client’s needs especially where service gaps exist Viable services created with good attendance and client feedback. Effective partnerships in place providing ‘seamless’ provision of coordinated services to clients across providers IT Infrastructure available and technology programs operating Documented cases of innovation reported Programs provided for people outside of disability, frail aged and carers Evidence of Community Gateway’s community network benefiting clients Strengthen the Organisation - Community Gateway will remain a strong, sustainable organisation and be viewed as an employer of choice IT&C infrastructure in place and systems effectively supporting business needs Highly skilled Board members regularly attending meetings and undertaking self assessments Staff survey results, satisfactory HR KPI’s such as staff retention rate and staff absence levels Successful recruitment programs conducted Regular training and development activities are attended Community Gateway is market competitive Zero report of with quality and legislative requirements
2014-2019_Strategic_Plan_-_new_branding.docx