software”) educational educational resources for services. These guides have been resources for disability services disability services consumers and published on HDC’s website and are consumers and disability disability services providers. accessible and in plain English. services providers. The first guide is tailored to services management, with a second guide At least two new educational At least two new educational designed for disability services staff. resources will be available in plain resources will be available in HDC created the guides to help English. plain English. disability services providers evaluate their complaints management systems and identify areas warranting further attention. The guide for staff is intended to help individuals evaluate their knowledge and understand how they should respond to a complaint.
software”) educational resources for disability services consumers and disability services providers. At least two new educational resources will be available in plain English. educational resources for disability services consumers and disability services providers. At least two new educational resources will be available in plain English. services. These guides have been published on HDC’s website and are accessible and in plain English. The first guide is tailored to services management, with a second guide designed for disability services staff. HDC created the guides to help disability services providers evaluate their complaints management systems and identify areas warranting further attention. The guide for staff is intended to help individuals evaluate their knowledge and understand how they should respond to a complaint.
statement-of-performance-expectations-2017-2018.docx