Explaining the functions and facilities of each system Offer alternatives if requested booking is unavailable Describing the relative advantages and disadvantages of each system. Offer advice and information about available Types of bookings may include: products, services and facilities Accommodation suppliers, including hotels, guest houses, caravan parks Respond to questions asked by customer Transport carriers, including aircraft, cruise ships, coaches, limousines Element 3: Enter reservation details into system Day and extended tour operators Record reservation details Rental car companies Update and utilise existing customer history Dining and meal reservations Confirm booking details with customer on Entertainment completion of data entry Tourist attractions Explain relevant reservation issues Events. Accept payment for reservation The ways in reservations may be received may include: File reservation Telephone Generate reservation-related documentation Facsimile Element 4: Maintain reservations Mail Face-to-face Amend existing reservations as required Internet/e-mail. Cancel reservations Customers who may require reservations should include: Follow up unconfirmed reservations Private individual Update internal records, documents and files as required Groups Corporate customers Element 5: Communicate reservation details to others Government agencies Notify internal personnel, service areas and Conference delegates departments in relation to reservations VIPs Notify external organisations in relation to Agencies with whom the enterprise has a commercial paid’ agreement for ‘commission reservations sales/bookings, including retail travel consultants, inbound tour companies, other venues/properties.
Offer alternatives if requested booking is unavailable Offer advice and information about available products, services and facilities Respond to questions asked by customer Element 3: Enter reservation details into system Record reservation details Update and utilise existing customer history Confirm booking details with customer on completion of data entry Explain relevant reservation issues Accept payment for reservation File reservation Generate reservation-related documentation Element 4: Maintain reservations Amend existing reservations as required Cancel reservations Follow up unconfirmed reservations Update internal records, documents and files as required Element 5: Communicate reservation details to others Notify internal personnel, service areas and departments in relation to reservations Notify external organisations in relation to reservations Explaining the functions and facilities of each system Describing the relative advantages and disadvantages of each system. Types of bookings may include: Accommodation suppliers, including hotels, guest houses, caravan parks Transport carriers, including aircraft, cruise ships, coaches, limousines Day and extended tour operators Rental car companies Dining and meal reservations Entertainment Tourist attractions Events. The ways in reservations may be received may include: Telephone Facsimile Mail Face-to-face Internet/e-mail. Customers who may require reservations should include: Private individual Groups Corporate customers Government agencies Conference delegates VIPs Agencies with whom the enterprise has a commercial ‘commission paid’ agreement for sales/bookings, including retail travel consultants, inbound tour companies, other venues/properties.
TG_Receive_&_process_reservations_refined.docx