written and spoken English. Higher Education sector. Good general knowledge of CRM systems and high degree of computer literacy including Microsoft Office, including Word and Excel. Experience of working in a customer related environment and experience in working in high volume, multi-functional service environment. Experience of providing information to customers through various channels including phone, email and in person. Planning and Must be able to prioritise daily Application/ organising tasks to ensure targets are met. interview Ability to work on a day to day basis with limited supervision. Problem solving Must be able to exercise personal Application/ and initiative judgement to identify customer interview requirements and respond appropriately. Demonstrate a capacity to contribute to solutions that continuously improve the service delivered. Ability to confidently understand and resolve initial complaints and escalate where appropriate. Management Ability to work effectively in a Application/ and teamwork team environment. interview Good people skills with a helpful and supportive attitude. Communicating Ability to communicate Application/ and influencing effectively through a variety of interview channels internally with people of all levels and externally with people from different nationalities and cultures. Proven written and verbal communication skills, comfortable using a variety of
written and spoken English. Good general knowledge of CRM systems and high degree of computer literacy including Microsoft Office, including Word and Excel. Experience of working in a customer related environment and experience in working in high volume, multi-functional service environment. Experience of providing information to customers through various channels including phone, email and in person. Higher Education sector. Planning and organising Must be able to prioritise daily tasks to ensure targets are met. Ability to work on a day to day basis with limited supervision. Application/ interview Problem solving and initiative Must be able to exercise personal judgement to identify customer requirements and respond appropriately. Demonstrate a capacity to contribute to solutions that continuously improve the service delivered. Ability to confidently understand and resolve initial complaints and escalate where appropriate. Application/ interview Management and teamwork Ability to work effectively in a team environment. Good people skills with a helpful and supportive attitude. Application/ interview Communicating and influencing Ability to communicate effectively through a variety of channels internally with people of all levels and externally with people from different nationalities and cultures. Proven written and verbal communication skills, comfortable using a variety of Application/ interview
Student%20Recruitment%20Enquiries%20Advisor%20-%20JDS.docx