Formal Students obtain a form from The Complaints Parties lodging the formal Complaints Student Services Staff or Form is completed. complaint Option, step 1. download one from stponline. All of the information requested is provided. Formal Students submits the Student Services staff Student Services team Complaint completed form to the record details, member, under supervision of recorded on the Student Service Team within and the Complaint is the Director of Student System, step 2. four weeks of the incident assigned a Case Services. that has given rise to the Number. complaint CC meets to CC discusses complaints and Notes/minutes are review then distributes them to taken of meeting Designated note or minute Complaints appropriate parties. discussions. taker. (May be a CC member). Forms, step 3. Decisions are made in respect of allocations. Individuals Student Services staff notify Individuals are Director of Student Services, or designated representative named in the individuals and inform them notified by email or drawn from the Student complaint are that responses are due within letter. If contact is Services Team. given seven working days after made by telephone, opportunities to notification. then written notes of respond, step 4. the conversation are to be provided.
Formal Complaints Option, step 1. Students obtain a form from Student Services Staff or download one from stponline. The Complaints Form is completed. All of the information requested is provided. Parties lodging the formal complaint Formal Complaint recorded on the System, step 2. Students submits the completed form to the Student Service Team within four weeks of the incident that has given rise to the complaint Student Services staff record details, and the Complaint is assigned a Case Number. Student Services team member, under supervision of the Director of Student Services. CC meets to review Complaints Forms, step 3. CC discusses complaints and then distributes them to appropriate parties. Notes/minutes are taken of meeting discussions. Decisions are made in respect of allocations. Designated note or minute taker. (May be a CC member). Individuals named in the complaint are given opportunities to respond, step 4. Student Services staff notify individuals and inform them that responses are due within seven working days after notification. Individuals are notified by email or letter. If contact is made by telephone, then written notes of the conversation are to be provided. Director of Student Services, or designated representative drawn from the Student Services Team.
student_handbook_jan_2017_2018__evh_edited_dl.docx