What is your role once a complaint has been referred to someone else? Slide No Trainer Trainer identifies the Performance Criteria for this Element, as listed on the slide. Slide No Trainer Notes Activity Discussion – Discuss question in the slide. Slide Slide No Trainer Notes Activity Discussion about common complaints for referral – Of a serious nature such as death, assault, theft etc. – Where specialist skills, knowledge and equipment is needed to determine evidence such as financial statements and records from banks or security surveillance equipment Where criminal activity has taken place scope of authority is exceeded. Slide
What is your role once a complaint has been referred to someone else? Slide No Trainer Trainer identifies the Performance Criteria for this Element, as listed on the slide. Slide No Trainer Notes Activity – Discussion Discuss question in the slide. Slide Slide No Trainer Notes Activity – Discussion about common complaints for referral Of a serious nature – such as death, assault, theft etc. Where specialist skills, knowledge and equipment is needed to determine evidence such as financial statements and records from banks or security surveillance equipment Where criminal activity has taken place scope of authority is exceeded. Slide
TG_Receive_&_resolve_cust_complaints_refined.docx