Role Required Tasks: Key tasks of the Key Activities Expected Outputs and measures Role Provide quality Provide a static collection within the Greet people with a smile Donor service Shopping Centre, Bunnings, Railway Station and Exhibit professional image of The or other provided space for you Salvation Army Present an image and behaviour appropriate to At all-time wear supplied apparel the RSA and Identification Refer people to appropriate Salvation Army If a Salvationist, wear your uniform services. Follow up with static point supervisor if with a name badge. This will help unsure the public to easily identify Accurate information provided to donors Do not approach the public for donations If a donor says they have already given say You” on behalf of “Thank The Salvation Army Maintain a safe Monitor and rectify any health and safety Report any potential health and and healthy concerns within the static point. Escalate issues safety concerns to static point environment that cannot be attended to the static point supervisor supervisor Complete hazard / incident and accident form when required Appropriate paperwork (incident report) and medical certificates may also be required Maintain RSA RSA donations are appropriately maintained Process all donations in line with donations and instructions from static point Donor personal details are handled as per Donor personal supervisor privacy guidelines details RSA donations are balance at the Offer a receipt for ALL donations collected. end of the collection shift except for Credit Cards Privacy of client information and Credit card donations need to be completed via personal details are maintained at supplied machine and or be made a ‘eftpos’ all times we missed you” envelope. Ask the donor “sorry to fill in their details and post using the reply No receipt issued for credit card paid envelope donations. These will be issued from our processing centre Return all Salvation Army supplies, including your counted collection, to your static point supervisor Qualifications and experience requirements for the Role Understanding of customer service preferred
Role Required Tasks: Key tasks of the Role Key Activities Expected Outputs and measures Provide quality Donor service Provide a static collection within the Shopping Centre, Bunnings, Railway Station and or other provided space for you Present an image and behaviour appropriate to the RSA Refer people to appropriate Salvation Army services. Follow up with static point supervisor if unsure Greet people with a smile Exhibit professional image of The Salvation Army At all-time wear supplied apparel and Identification If a Salvationist, wear your uniform with a name badge. This will help the public to easily identify Accurate information provided to donors Do not approach the public for donations If a donor says they have already given say “Thank You” on behalf of The Salvation Army Maintain a safe and healthy environment Monitor and rectify any health and safety concerns within the static point. Escalate issues that cannot be attended to the static point supervisor Report any potential health and safety concerns to static point supervisor Complete hazard / incident and accident form when required Appropriate paperwork (incident report) and medical certificates may also be required Maintain RSA donations and Donor personal details RSA donations are appropriately maintained Donor personal details are handled as per privacy guidelines Offer a receipt for ALL donations collected. except for Credit Cards Credit card donations need to be completed via supplied ‘eftpos’ machine and or be made a “sorry we missed you” envelope. Ask the donor to fill in their details and post using the reply paid envelope Process all donations in line with instructions from static point supervisor RSA donations are balance at the end of the collection shift Privacy of client information and personal details are maintained at all times No receipt issued for credit card donations. These will be issued from our processing centre Return all Salvation Army supplies, including your counted collection, to your static point supervisor Qualifications and experience requirements for the Role Understanding of customer service preferred
Static-point-collector.docx