AC11. In the last 12 months, did you contact your personal After core question 15 doctor’s office or clinic with a medical question during regular office hours? 1 Yes 2 No If No, go to AC13 In the last 12 months, when you contacted your personal After AC11 AC12. doctor's office or clinic during regular office hours, how often did you get an answer to your medical question that same day? Note: Use with AC11 1 Never 2 Sometimes 3 Usually 4 Always AC13. In the last 12 months, did you contact your personal doctor's After AC12 office or clinic with a medical question after regular office hours? 1 Yes 2 No If No, go to core question 16 AC14. In the last 12 months, when you contacted your personal After AC13 doctor's office or clinic after regular office hours, how often did you get an answer to your medical question as soon as you Note: Use with AC13 needed? 1 Never 2 Sometimes 3 Usually 4 Always
AC11. In the last 12 months, did you contact your personal doctor’s office or clinic with a medical question during regular office hours? 1 Yes 2 No If No, go to AC13 After core question 15 AC12. In the last 12 months, when you contacted your personal doctor's office or clinic during regular office hours, how often did you get an answer to your medical question that same day? 1 Never 2 Sometimes 3 Usually 4 Always After AC11 Note: Use with AC11 AC13. In the last 12 months, did you contact your personal doctor's office or clinic with a medical question after regular office hours? 1 Yes 2 No If No, go to core question 16 After AC12 AC14. In the last 12 months, when you contacted your personal doctor's office or clinic after regular office hours, how often did you get an answer to your medical question as soon as you needed? 1 Never 2 Sometimes 3 Usually 4 Always After AC13 Note: Use with AC13
suppl_access_items_cahps-hp-adult-survey_2157-1a.docx