Help discharge duty of care obligations these are common law obligations – imposed on businesses to take protect those in the venue against foreseeable harm Meet expectations guests and customers have about the service which the venue will provide them with Honour obligations venues are required to comply with in relation to, for example: Contracts to which the business is a party Codes of practice the venue subscribes to or is bound by Public statements the venue makes about itself to instil confidence in it current and potential customers. Slide No Trainer Notes Trainer identifies examples of which may need to be monitored: Internal and external areas of the premises including: – Driveways, footpaths and parking areas Gardens, walkways, outside entertainment and recreation areas Back-of-house and front-of-house areas Operational and support departments Vehicles Specific/known trouble-spots such as: – Crowds and high patron numbers Entertainment areas Liquor service outlets Physical bottlenecks Areas with a record/history of accidents and incidents Secluded and unlit areas High traffic areas which frequently include; – Entrance areas Foyers and lobbies Public within the building especially toilets – Conference and meeting rooms/areas Popular revenue points Areas and/or activities identified by individual assignment instructions which can – include: Special requests from clients for observation, monitoring and other related services Special events and functions Nominated activities which have raised concern or are believed to be – associated with some form of criminal or anti-social activity
Help discharge duty of care obligations – these are common law obligations imposed on businesses to take protect those in the venue against foreseeable harm Meet expectations guests and customers have about the service which the venue will provide them with Honour obligations venues are required to comply with in relation to, for example: Contracts to which the business is a party Codes of practice the venue subscribes to or is bound by Public statements the venue makes about itself to instil confidence in it current and potential customers. Slide No Trainer Notes Trainer identifies examples of which may need to be monitored: Internal and external areas of the premises – including: Driveways, footpaths and parking areas Gardens, walkways, outside entertainment and recreation areas Back-of-house and front-of-house areas Operational and support departments Vehicles Specific/known trouble-spots – such as: Crowds and high patron numbers Entertainment areas Liquor service outlets Physical bottlenecks Areas with a record/history of accidents and incidents Secluded and unlit areas High traffic areas – which frequently include; Entrance areas Foyers and lobbies Public within the building – especially toilets Conference and meeting rooms/areas Popular revenue points Areas and/or activities identified by individual assignment instructions – which can include: Special requests from clients for observation, monitoring and other services Special events and functions Nominated activities – which have raised concern or are believed to be associated with some form of criminal or anti-social activity related
TG_Observe_&_monitor_people_refined.docx