Critical Aspects of Assessment Evidence of the following is essential: Demonstrated understanding of requirements and the principles of managing intoxicated persons Demonstrated ability to manage intoxicated persons using appropriate communication, conflict resolution and anger management techniques Demonstrated ability to offer customer/guests assistance appropriate to situation and level of responsibility. Context of Assessment This unit may be assessed on or off the job: Assessment should include practical demonstration either in the workplace or through a simulation activity, supported by a range of methods to assess underpinning knowledge Assessment must relate to the individual’s work area or area of responsibility Assessment should include practical demonstration of the ability to manage intoxicated persons either in the workplace or through a simulation activity, supported by a range of methods to assess underpinning knowledge Assessment must include project or work activities that allow the candidate to respond to multiple and varying customer/guest service and communication situations that require the candidate to manage intoxicated persons. Resource Implications Training and assessment to include access to a real or simulated workplace; and access to workplace standards, procedures, policies, guidelines, tools and equipment. Assessment Methods The following methods may be used to assess competency for this unit:
Critical Aspects of Assessment Evidence of the following is essential: Demonstrated understanding of requirements and the principles of managing intoxicated persons Demonstrated ability to manage intoxicated persons using appropriate communication, conflict resolution and anger management techniques Demonstrated ability to offer customer/guests assistance appropriate to situation and level of responsibility. Context of Assessment This unit may be assessed on or off the job: Assessment should include practical demonstration either in the workplace or through a simulation activity, supported by a range of methods to assess underpinning knowledge Assessment must relate to the individual’s work area or area of responsibility Assessment should include practical demonstration of the ability to manage intoxicated persons either in the workplace or through a simulation activity, supported by a range of methods to assess underpinning knowledge Assessment must include project or work activities that allow the candidate to respond to multiple and varying customer/guest service and communication situations that require the candidate to manage intoxicated persons. Resource Implications Training and assessment to include access to a real or simulated workplace; and access to workplace standards, procedures, policies, guidelines, tools and equipment. Assessment Methods The following methods may be used to assess competency for this unit:
TG_Manage_intoxicated_persons_refined.docx