Trade magazines which may be purchased from newsagents or obtained via – subscription Newspapers many large circulation newspapers feature some aspect of the – hospitality or travel and tourism industries on a regular basis these features – can included food, travel and attractions reviews; industry movements (of staff between different employers), travel articles about destinations, issues of interest . Find out the days these features appear and take the time to read them Libraries public libraries and training institute libraries are a great source of – free material. The local library should be visited and its contents viewed. Libraries can usually also arrange inter-library loans Newsletters these usually come in electronic form and are mostly free of – charge. They are often produced by industry suppliers or support services and government agencies and made available as a marketing or communication tool they commonly contain a significant advertising component (which in – itself can be useful), but they also can contain many useful items that can be readily applied in working life. Brochures, price lists, schedules most venues, attractions, suppliers and – service support industries provide some form of printed material to assist with learning about their: Products and services Contact details for their business, including hours of operation Prices Terms of trade Advertisements whether in the newspaper or in other formats (TV, flyers) – these are an excellent source of information about new products and services, changes to existing products, prices, special deals and offers telephone book this is a good source of basic information especially – where the business, venue, body or organisation has a display advertisement to explain what they have to offer. Class Activity Review of Written Materials – Trainer assembles a variety of written materials (as outlines on the slide) that can be used by trainees to develop industry knowledge, and: Distributes materials to trainees for their consideration/to look through Discusses the relative merits of each sample item Identifies the type of information each item presents Identifies how/where each item was obtained. Trainer should allow 1 hour for trainees to read through these items. Slide Slide No Trainer Notes
Trade magazines – which may be purchased from newsagents or obtained via subscription Newspapers – many large circulation newspapers feature some aspect of the hospitality or travel and tourism industries on a regular basis – these features can included food, travel and attractions reviews; industry movements (of staff between different employers), travel articles about destinations, issues of interest . Find out the days these features appear and take the time to read them Libraries – public libraries and training institute libraries are a great source of free material. The local library should be visited and its contents viewed. Libraries can usually also arrange inter-library loans Newsletters – these usually come in electronic form and are mostly free of charge. They are often produced by industry suppliers or support services and government agencies and made available as a marketing or communication tool – they commonly contain a significant advertising component (which in itself can be useful), but they also can contain many useful items that can be readily applied in working life. Brochures, price lists, schedules – most venues, attractions, suppliers and service support industries provide some form of printed material to assist with learning about their: Products and services Contact details for their business, including hours of operation Prices Terms of trade Advertisements – whether in the newspaper or in other formats (TV, flyers) these are an excellent source of information about new products and services, changes to existing products, prices, special deals and offers telephone book – this is a good source of basic information especially where the business, venue, body or organisation has a display advertisement to explain what they have to offer. Class Activity – Review of Written Materials Trainer assembles a variety of written materials (as outlines on the slide) that can be used by trainees to develop industry knowledge, and: Distributes materials to trainees for their consideration/to look through Discusses the relative merits of each sample item Identifies the type of information each item presents Identifies how/where each item was obtained. Trainer should allow 1 hour for trainees to read through these items. Slide Slide No Trainer Notes
TG_Maintain_hosp_ind_knowledge_refined.docx