Slide Slide No Trainer Notes Activity Discussion – Discuss these benefits. Slide No Trainer Notes Activity Discussion – What forms or records are used when recording complaint information? Who keeps this information? Slide No Trainer Notes Activity Discussion – Does a written record need to be completed for each and every complaint? Why/why not? Slide Slide No Trainer Notes Introduce Class Activity General Discussion – Ask general questions:
Slide Slide No Trainer Notes Activity – Discussion Discuss these benefits. Slide No Trainer Notes Activity – Discussion What forms or records are used when recording complaint information? Who keeps this information? Slide No Trainer Notes Activity – Discussion Does a written record need to be completed for each and every complaint? Why/why not? Slide Slide No Trainer Notes Introduce Class Activity – General Discussion Ask general questions:
TG_Receive_&_resolve_cust_complaints_refined.docx