Jeonga, E. & Jang, S. (2011). Restaurant experiences triggering positive electronic (eWOM) motivations. 30, 356–366. International Journal of Hospitality Management Johnson, B. & Onwuegbuzie, A. & Turner, L. (2007). Toward a definition of methods research. Journal of Mixed Methods Research, Vol. 1, (2), pp 112-133. Johnson, R. & Onwuegbuzie, A. (2004) Mixed Methods Research: A Research Paradigm Whose Time Has Come. Vol. 33, No. 7, pp. 14–26. Educational Researcher, Jose, M. et al. (2013). Viral marketing through e-mail: the link companyconsumer. Vol. 51 Iss 10 pp. 1970 1982. Management Decision, – Kietzmann, J. & Canhoto, A. (2013). Bittersweet! Understanding and Managing Electronic Word of Mouth. Journal of Public Affairs, Vol 13 (2), 146–159. Kim, T. et al. (2009).The effects of perceived justice on recovery satisfaction, trust, and revisit intention in upscale hotels. 30, 51–62. Tourism Management, Koslow, S. (2000). Can the truth hurt? How honest and persuasive advertising can unintentionally lead to increased consumer skepticism. The Journal of Consumer Affairs, 34, 245-267. Kothari, C. (2004).Research New Age International Ltd. methodology. Methods and techniques. Lee, C. H. & Cranage, D. A. (2012). Toward understanding consumer processing of negative online word-of-mouth communication: The roles of opinion concensus and organizational response strategies. Advance online publication. Journal of Hospitality & Tourism Research. Lee, S. et al. (2013). A methods approach to electronic word-of-mouth in the context. 33, 687– 696. International Journal of Information Management, Lee, Y. & Song, S. (2010). An empirical investigation of electronic word-of-mouth: Informational motive and corporate response strategy. 26, Computers in Human Behavior, 1073–1080.
Jeonga, E. & Jang, S. (2011). Restaurant experiences triggering positive electronic (eWOM) motivations. International Journal of Hospitality Management 30, 356–366. Johnson, B. & Onwuegbuzie, A. & Turner, L. (2007). Toward a definition of methods research. Journal of Mixed Methods Research, Vol. 1, (2), pp 112-133. Johnson, R. & Onwuegbuzie, A. (2004) Mixed Methods Research: A Research Paradigm Whose Time Has Come. Educational Researcher, Vol. 33, No. 7, pp. 14–26. Jose, M. et al. (2013). Viral marketing through e-mail: the link companyconsumer. Management Decision, Vol. 51 Iss 10 pp. 1970 – 1982. Kietzmann, J. & Canhoto, A. (2013). Bittersweet! Understanding and Managing Electronic Word of Mouth. Journal of Public Affairs, Vol 13 (2), 146–159. Kim, T. et al. (2009).The effects of perceived justice on recovery satisfaction, trust, and revisit intention in upscale hotels. Tourism Management, 30, 51–62. Koslow, S. (2000). Can the truth hurt? How honest and persuasive advertising can unintentionally lead to increased consumer skepticism. The Journal of Consumer Affairs, 34, 245-267. Kothari, C. (2004).Research methodology. Methods and techniques. New Age International Ltd. Lee, C. H. & Cranage, D. A. (2012). Toward understanding consumer processing of negative online word-of-mouth communication: The roles of opinion concensus and organizational response strategies. Journal of Hospitality & Tourism Research. Advance online publication. Lee, S. et al. (2013). A methods approach to electronic word-of-mouth in the context. International Journal of Information Management, 33, 687– 696. Lee, Y. & Song, S. (2010). An empirical investigation of electronic word-of-mouth: Informational motive and corporate response strategy. Computers in Human Behavior, 26, 1073–1080.
The_impact_of_negative_eWOM_on_the_Danish_hotel_industry.docx