5. Complaints procedure A. Grounds for a complaint Any student may make a complaint to the SU if they are dissatisfied with the actions of any officers, representatives or committees of the SU or feel that they have been unfairly disadvantaged as a result of exercising their right to opt out. B. Complaints panel The complaints panel will be composed as follows: Should a complaint be made, the SU President shall convene and chair a panel formed of three ex-officers or ex-chairs of the SU, the MCR President, and themselves. Should the SU President or MCR President be the subject of such a complaint, the responsibility will then fall to the Vice President. If both are subjected to a complaint, then the Treasurer will sit on the panel instead. If three or more of the above individuals are subjected to a complaint, the complaint will then be heard by the persons who comprise the first appeal panel, as specified in 5.C.1. The panel shall convene within 48 hours. The panel shall decide whether to uphold the complaint and decide an appropriate remedy. The parties involved shall have the right to present evidence to the panel and to attend with a friend or representative. C. First appeal If either party is dissatisfied with the panel’s decision, they may appeal to a panel comprised of the SU Chair, the MCR Chair, the Domestic Bursar, two College Counsellors. This panel shall convene within a week of the appeal request and shall make a decision within two weeks. D. Second appeal Should either party be dissatisfied with the second panel’s decision, they may appeal to an independent person, appointed by Governing Body in consultation with the SU, who shall investigate the complaint and report back to Governing Body.
5. Complaints procedure A. Grounds for a complaint Any student may make a complaint to the SU if they are dissatisfied with the actions of any officers, representatives or committees of the SU or feel that they have been unfairly disadvantaged as a result of exercising their right to opt out. B. Complaints panel The complaints panel will be composed as follows: Should a complaint be made, the SU President shall convene and chair a panel formed of three ex-officers or ex-chairs of the SU, the MCR President, and themselves. Should the SU President or MCR President be the subject of such a complaint, the responsibility will then fall to the Vice President. If both are subjected to a complaint, then the Treasurer will sit on the panel instead. If three or more of the above individuals are subjected to a complaint, the complaint will then be heard by the persons who comprise the first appeal panel, as specified in 5.C.1. The panel shall convene within 48 hours. The panel shall decide whether to uphold the complaint and decide an appropriate remedy. The parties involved shall have the right to present evidence to the panel and to attend with a friend or representative. C. First appeal If either party is dissatisfied with the panel’s decision, they may appeal to a panel comprised of the SU Chair, the MCR Chair, the Domestic Bursar, two College Counsellors. This panel shall convene within a week of the appeal request and shall make a decision within two weeks. D. Second appeal Should either party be dissatisfied with the second panel’s decision, they may appeal to an independent person, appointed by Governing Body in consultation with the SU, who shall investigate the complaint and report back to Governing Body.
SU-Constitution-up-to-date-5617.docx