ELEMENT ONE: LEADERSHIP & MANAGEMENT Improvement Criteria What This Might Mean Prompts Evidence Available RAG Plan Reference 1.1 The service has Milestones or targets for the What are the key aims and xxx x xxx service need to be clear, for objectives of your IAG service/s? clearly defined example, the number of job How are these key aims and measurable aims and outcomes, qualifications to be objectives developed and objectives which link achieved. However, you need reviewed who is involved, – to any wider to be clear about the when and how? contribution IAG makes to the How does the IAG service organisational achievement of your delivery support achievement of strategic aims. organisational aims. Your wider organisational aims? Assessor will want to speak to a senior person within your organisation to confirm the overall strategic aims and how the IAG service fits with these. Useful documents may include Vision, Mission, and planning documents. This criteria links closely to 3.2 and 4.1 1.2 The service is Your leadership team has How do you communicate the xxx x xxx effectively communicated what purpose of the IAG service/s to provided with the organisation is striving to staff / volunteers etc? leadership and achieve and how this relates to How do staff / volunteers know direction. the service/s being delivered. what is to be achieved? Staff can clearly describe what How do / volunteers know the organisation is trying to the of direction’ of the ‘sense achieve and have a clear organisation and the service/s? understanding of where it is heading. 1.3 The organisation The implementation of equality What policies, do you have in xxx x xxx and diversity be place and how do you ensure implements policies demonstrated by providing they are implemented? to promote equality materials in a range of formats, How are these policies reviewed and diversity, or by using monitoring data to and updated? impartiality, target specific groups; for Can you give some examples of example, you may have found how these policies are confidentiality and through monitoring that there is implemented? professional integrity an attainment gap between What does E&D, impartiality, in all aspects of different types of client and so confidentiality and professional service delivery. you implement new approaches integrity mean to the to address this. organisation, the service/s and staff / volunteers?
ELEMENT ONE: LEADERSHIP & MANAGEMENT Criteria What This Might Mean Prompts Evidence Available RAG Improvement Plan Reference 1.1 The service has clearly defined measurable aims and objectives which link to any wider organisational strategic aims. Milestones or targets for the service need to be clear, for example, the number of job outcomes, qualifications to be achieved. However, you need to be clear about the contribution IAG makes to the achievement of your organisational aims. Your Assessor will want to speak to a senior person within your organisation to confirm the overall strategic aims and how the IAG service fits with these. Useful documents may include Vision, Mission, and planning documents. This criteria links closely to 3.2 and 4.1 What are the key aims and objectives of your IAG service/s? How are these key aims and objectives developed and reviewed – who is involved, when and how? How does the IAG service delivery support achievement of wider organisational aims? xxx x xxx 1.2 The service is provided with leadership and direction. Your leadership team has effectively communicated what the organisation is striving to achieve and how this relates to the service/s being delivered. Staff can clearly describe what the organisation is trying to achieve and have a clear understanding of where it is heading. How do you communicate the purpose of the IAG service/s to staff / volunteers etc? How do staff / volunteers know what is to be achieved? How do / volunteers know the ‘sense of direction’ of the organisation and the service/s? xxx x xxx 1.3 The organisation implements policies to promote equality and diversity, impartiality, confidentiality and professional integrity in all aspects of service delivery. The implementation of equality and diversity be demonstrated by providing materials in a range of formats, or by using monitoring data to target specific groups; for example, you may have found through monitoring that there is an attainment gap between different types of client and so you implement new approaches to address this. What policies, do you have in place and how do you ensure they are implemented? How are these policies reviewed and updated? Can you give some examples of how these policies are implemented? What does E&D, impartiality, confidentiality and professional integrity mean to the organisation, the service/s and staff / volunteers? xxx x xxx
The-matrix-Standard-Self-Assessment-Booklet-2017.docx