Indicator title Back up tests conducted (n) Number of back up tests conducted Short definition Purpose/Importance Number of back up tests conducted to ensure security of information Source/collection of data IT Report The number of back up conducted every month Method of calculation – Data limitations Accuracy of the IT Report Activities Type of indicator Calculation type Cumulative Quarterly Reporting cycle New indicator New Achievement of targeted performance is desirable Desired performance Indicator responsibility CFO Area Network Availability Indicator title Short definition Average time the Area Network is available Intended to show the average up time of the NHC LAN to Purpose/Importance – enable business operations Source/collection of data IT report produced by the service provider The average up time is determined from the IT Report Method of calculation – submitted Accuracy of the IT Report and lack of internal capacity to monitor Data limitations the up - time Type of indicator Outcomes Non - cumulative Calculation type Reporting cycle Quarterly New New indicator Desired performance Actual performance that is higher than the targeted performance of 95% is desirable Indicator responsibility CFO 1.7 Organisational performance system adhered to by line managers Indicator (number of monitored) definition Adherence of line managers to the organisational performance system in line with the performance management policy To track the number of times performance appraisals are Purpose/Importance completed for all NHC employees per year The information is collected from completed employee appraisal Source/collection of data files Method of calculation The number of completed employee performance appraisals is calculated to Accuracy of the number of completed employee appraisal forms Data limitations counted Type of indicator Outcomes Calculation type Cumulative Bi annually Reporting New indicator New Achievement of targeted performance is desirable Desired performance Indicator responsibility CFO
Indicator title Back up tests conducted (n) Short definition Number of back up tests conducted Purpose/Importance Number of back up tests conducted to ensure security of information Source/collection of data IT Report Method of calculation The number of back – up conducted every month Data limitations Accuracy of the IT Report Type of indicator Activities Calculation type Cumulative Reporting cycle Quarterly New indicator New Desired performance Achievement of targeted performance is desirable Indicator responsibility CFO Indicator title Area Network Availability Short definition Average time the Area Network is available Purpose/Importance Intended to show the average up – time of the NHC LAN to enable business operations Source/collection of data IT report produced by the service provider Method of calculation The average up – time is determined from the IT Report submitted Data limitations Accuracy of the IT Report and lack of internal capacity to monitor the up - time Type of indicator Outcomes Calculation type Non - cumulative Reporting cycle Quarterly New indicator New Desired performance Actual performance that is higher than the targeted performance of 95% is desirable Indicator responsibility CFO 1.7 Indicator Organisational performance system adhered to by line managers (number of monitored) definition Adherence of line managers to the organisational performance system in line with the performance management policy Purpose/Importance To track the number of times performance appraisals are completed for all NHC employees per year Source/collection of data The information is collected from completed employee appraisal files Method of calculation The number of completed employee performance appraisals is calculated to Data limitations Accuracy of the number of completed employee appraisal forms counted Type of indicator Outcomes Calculation type Cumulative Reporting Bi annually New indicator New Desired performance Achievement of targeted performance is desirable Indicator responsibility CFO
Technical-Indicator-Descriptors-for-2015-2016.docx