Service Delivery Management Senior Management Governance Common A1 Communication Listens actively Provides informed, meaningful and Provides considered responses and Establishes a framework for effective (Communicating Speaks with courtesy relevant messages when confident, clear messages to inspire communication between levels, units information effectively) communicating with staff and clients trust and confidence of others and functions Conveys information effectively – verbally and in writing Facilitates effective workplace Establishes processes for effective communication communication within and outside area Adapts to audience Presents with confidence and clarity of responsibility A2 Time and task Performs own role and responsibilities Clarifies roles and responsibilities of Structures time and to achieve Prioritises governance activities to focus Management (organising efficiently staff priority outcomes within required on organisational sustainability self and others) Manages time and responsibilities Identifies and communicates team timeframes Clarifies distinction between Prioritises work and addresses what is priorities Clarifies and prioritises responsibilities governance and management Monitors task completion for self and and activities responsibilities most important Uses available tools effectively to assist team Makes and communicates timely with planning and organising Meets deadlines decisions in relation to strategy Delegates activities appropriately A3 Safety & Wellbeing Ensures safety of self and others in Identifies, responds to and reports on Implements and monitors safety Establishes and improves safety (Contributing to a safe work environment hazards and incidents systems within area to ensure TSA and systems to meet TSA and regulatory workplace) Demonstrates basic first aid skills Provides information for compliance regulatory requirements are met requirements Identifies and responds to emerging Keeps informed of emerging safety Appropriately identifies & reports with legislation hazards and incidents Manages work practices for staff health safety issues and improves processes as issues and wellbeing required A4 Administration Completes accurate reports, logs, case Prepares accurate reports, tenders and Writes succinct and lucid reports and Establishes systems, processes and (Managing notes and files documents that meet audience needs documents for boards and councils, policies for effective management and administrative and Uses technology and software Ensures personnel and program records funding bodies and key stakeholders reporting of data and information reporting tasks) Implements processes for data applications effectively in accordance are maintained with task requirements Applies systems and processes to management and reporting, aligned to Collects, uses and shares information in manage information in line with TSA organisational framework line with TSA policy and guidelines guidelines
Common Service Delivery Management Senior Management Governance A1 Communication (Communicating information effectively) Listens actively Speaks with courtesy Conveys information effectively – verbally and in writing Adapts to audience Provides informed, meaningful and relevant messages when communicating with staff and clients Facilitates effective workplace communication Presents with confidence and clarity Provides considered responses and confident, clear messages to inspire trust and confidence of others Establishes processes for effective communication within and outside area of responsibility Establishes a framework for effective communication between levels, units and functions A2 Time and task Management (organising self and others) Performs own role and responsibilities efficiently Manages time and responsibilities Prioritises work and addresses what is most important Uses available tools effectively to assist with planning and organising Clarifies roles and responsibilities of staff Identifies and communicates team priorities Monitors task completion for self and team Meets deadlines Delegates activities appropriately Structures time and to achieve priority outcomes within required timeframes Clarifies and prioritises responsibilities and activities Prioritises governance activities to focus on organisational sustainability Clarifies distinction between governance and management responsibilities Makes and communicates timely decisions in relation to strategy A3 Safety & Wellbeing (Contributing to a safe workplace) Ensures safety of self and others in work environment Demonstrates basic first aid skills Appropriately identifies & reports hazards and incidents Identifies, responds to and reports on hazards and incidents Provides information for compliance with legislation Manages work practices for staff health and wellbeing Implements and monitors safety systems within area to ensure TSA and regulatory requirements are met Identifies and responds to emerging safety issues and improves processes as required Establishes and improves safety systems to meet TSA and regulatory requirements Keeps informed of emerging safety issues A4 Administration (Managing administrative and reporting tasks) Completes accurate reports, logs, case notes and files Uses technology and software applications effectively in accordance with task requirements Collects, uses and shares information in line with TSA policy and guidelines Prepares accurate reports, tenders and documents that meet audience needs Ensures personnel and program records are maintained Applies systems and processes to manage information in line with TSA guidelines Writes succinct and lucid reports and documents for boards and councils, funding bodies and key stakeholders Implements processes for data management and reporting, aligned to organisational framework Establishes systems, processes and policies for effective management and reporting of data and information
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