Slide No Trainer Notes Answer questions in the slide. Slide Slide No Trainer Notes Reservations including booking information, special requests, receipts – and confirmation to customers including specials of the day, menus for specific groups, drink lists – and menus in different languages Banquets schedule of events, invitations, enquiry letters, invoices, – name cards Conferences schedule of events, enquiry letters, confirmation letters, – secretarial services Financial documents daily checklists, sales sheets, register dockets, – reconciliation sheets, breakage sheets, (complimentary) sheets, ‘comp’ forecasts and budgets. Class Activity Review documentation – Trainer to distribute different types of written documentation used in the Food and Beverage Department. Slide Slide No Trainer Notes Front Office Activity Sheets arrivals and departure sheets and VIP Lists – Registration Cards for completion and signature by customers – Accounts Customer Surveys and complaint forms Currency exchange documents Payment forms, vouchers, letters and receipts. Class Activity Review documentation – Trainer to distribute different types of written documentation used in the Front Office department.
Slide No Trainer Notes Answer questions in the slide. Slide Slide No Trainer Notes Reservations – including booking information, special requests, receipts and confirmation to customers – including specials of the day, menus for specific groups, drink lists and menus in different languages Banquets – schedule of events, invitations, enquiry letters, invoices, name cards Conferences – schedule of events, enquiry letters, confirmation letters, secretarial services Financial documents – daily checklists, sales sheets, register dockets, reconciliation sheets, breakage sheets, ‘comp’ (complimentary) sheets, forecasts and budgets. Class Activity – Review documentation Trainer to distribute different types of written documentation used in the Food and Beverage Department. Slide Slide No Trainer Notes Front Office Activity Sheets – arrivals and departure sheets and VIP Lists Registration Cards – for completion and signature by customers Accounts Customer Surveys and complaint forms Currency exchange documents Payment forms, vouchers, letters and receipts. Class Activity – Review documentation Trainer to distribute different types of written documentation used in the Front Office department.
TG_Work_effectively_with_cust_&_colleagues_refined.docx