If the updates or corrects any information make sure you update the computer (PMS) with the same data as you don’t want the guest to have to make this correction every time they arrive. This is especially crucial for spelling of the guest’s name. The guest’s signature All guests are required to sign the registration card or registration sheet. The only exception to this might be a VIP where the signature is not actually required as a – representative from the VIP group can sign on behalf of the guest. Even guests arriving as part of a group or tour are required to sign in or register. By signing the registration card, the guest is entering into a contract with the property to pay for services it provides. 2.6 Introduction Once a guest has registered and you have given them information about your property, they will need to know their room number and obtain a key access for their room. Some properties use keys while some have electronic key cards that look like credit cards and can be encoded with information for each individual guest. Whichever you use, the keys or key card will be located at Reception where they are easily accessible to the Receptionist and the guest.
If the updates or corrects any information make sure you update the computer (PMS) with the same data as you don’t want the guest to have to make this correction every time they arrive. This is especially crucial for spelling of the guest’s name. The guest’s signature All guests are required to sign the registration card or registration sheet. The only exception to this might be a VIP – where the signature is not actually required as a representative from the VIP group can sign on behalf of the guest. Even guests arriving as part of a group or tour are required to sign in or register. By signing the registration card, the guest is entering into a contract with the property to pay for services it provides. 2.6 Introduction Once a guest has registered and you have given them information about your property, they will need to know their room number and obtain a key access for their room. Some properties use keys while some have electronic key cards that look like credit cards and can be encoded with information for each individual guest. Whichever you use, the keys or key card will be located at Reception where they are easily accessible to the Receptionist and the guest.
TM_Provide_accomm_reception_services_refined.docx