Energy Services and Education for Customers Objectives: Customer Control Access (to customer data) – Customer Control Visibility (of general information/usage) – Customer Control Control (over consumption) – Customer Control Customer Choice (electricity service providers) – Customer Control Education (participation and control over consumption) – Customer Control Participation in Renewable Generation – Policy Environmental Benefits (conservation, efficiency, clean technology) – Discussion: How might utilities ensure consumers have the information they need in order to best manage their consumption, including: direct customer access to personal usage data; and authorized third party access to usage/billing data to enable meter energy services? How should utilities’ role in regards to customer education fit in with a utilities’ overall plan? By facilitating access to consumption data, how might distributors enable environmental benefits as described in the Directive? How might utilities demonstrate (through a COS rates application, record keeping, and/or annual reporting) that proposed investments achieve these objectives? Beyond current requirements for utilities to connect renewable generation, how should utilities engage smart grid development as a means to increase customer participation in generation? considerations. . . The Board has already determined that any behind-the-meter services are activities. It is important for utilities to retain the ability to respond to customer preferences. The Board has existing requirements related to environmental benefits of customer oriented activities (.
Energy Services and Education for Customers Objectives: Customer Control – Access (to customer data) Customer Control – Visibility (of general information/usage) Customer Control – Control (over consumption) Customer Control – Customer Choice (electricity service providers) Customer Control – Education (participation and control over consumption) Customer Control – Participation in Renewable Generation Policy – Environmental Benefits (conservation, efficiency, clean technology) Discussion: How might utilities ensure consumers have the information they need in order to best manage their consumption, including: direct customer access to personal usage data; and authorized third party access to usage/billing data to enable energy services? How should utilities’ role in regards to customer education fit in with a utilities’ overall plan? By facilitating access to consumption data, how might distributors enable environmental benefits as described in the Directive? How might utilities demonstrate (through a COS rates application, record keeping, and/or annual reporting) that proposed investments achieve these objectives? Beyond current requirements for utilities to connect renewable generation, how should utilities engage smart grid development as a means to increase customer participation in generation? considerations. . . The Board has already determined that any behind-the-meter services are activities. It is important for utilities to retain the ability to respond to customer preferences. The Board has existing requirements related to environmental benefits of customer oriented activities (. meter
Staff_Proposal_SGWG_20121120.docx