Provisional Chart for implementation of SEVOTTAM (Visakhapatnam I Commissionerate) – % of work Stage for Criteria/ Requirements Remarks completion Citizen Charter displayed Fulfilled Core Team of 4-5 identified Fulfilled Service Quality Manual (SQM) received from DG Fulfilled 1 20% (Inspection)/website: www.dgicce.nic.in Sevottam Sensitization done Fulfilled Officers trained at BIS/NACEN/ In-house training Fulfilled Services at site identified Fulfilled Process owners for each service appointed Fulfilled Work instructions issued to update existing Fulfilled procedures as SQM procedures SQM procedures made available at point of use Fulfilled 2 60% Public Grievance Officer appointed Fulfilled Data collected in standardized format in register for Fulfilled each service Service Quality Policy displayed Fulfilled Data gathered is measured for 80% timeliness Fulfilled compliance Analysis done on resource required for 80% Fulfilled compliance Resource provided for single window facility Fulfilled Resource provided for information & facilitation Fulfilled 3 85% Citizen feedback system in place with the feedback Fulfilled proactively collected Internal auditor appointed and audit plan drawn Fulfilled Internal conducted with preventive & corrective Fulfilled actions highlighted as non-conformity Internal audit report discussed in Management Fulfilled Review meeting Any Non-conformities Identified & corrective 4 95% measures initiated Resources provided wherever required to sustain Resource requirement is constantly assessed and being provided to sustain Applied for IS 15700 certification Fulfilled 5 100% Any non-conformity highlighted by certifying No Non-Conformity. agency removed Certificate is granted
Provisional Chart for implementation of SEVOTTAM (Visakhapatnam – I Commissionerate) Stage % of work for completion Criteria/ Requirements Remarks 1 20% Citizen Charter displayed Fulfilled Core Team of 4-5 identified Fulfilled Service Quality Manual (SQM) received from DG (Inspection)/website: www.dgicce.nic.in Fulfilled Sevottam Sensitization done Fulfilled Officers trained at BIS/NACEN/ In-house training Fulfilled 2 60% Services at site identified Fulfilled Process owners for each service appointed Fulfilled Work instructions issued to update existing procedures as SQM procedures Fulfilled SQM procedures made available at point of use Fulfilled Public Grievance Officer appointed Fulfilled Data collected in standardized format in register for each service Fulfilled Service Quality Policy displayed Fulfilled Data gathered is measured for 80% timeliness compliance Fulfilled 3 85% Analysis done on resource required for 80% compliance Fulfilled Resource provided for single window facility Fulfilled Resource provided for information & facilitation Fulfilled Citizen feedback system in place with the feedback proactively collected Fulfilled Internal auditor appointed and audit plan drawn Fulfilled Internal conducted with preventive & corrective actions highlighted as non-conformity Fulfilled 4 95% Internal audit report discussed in Management Review meeting Fulfilled Any Non-conformities Identified & corrective measures initiated Resources provided wherever required to sustain Resource requirement is constantly assessed and being provided to sustain 5 100% Applied for IS 15700 certification Fulfilled Any non-conformity highlighted by certifying agency removed No Non-Conformity. Certificate is granted
Status%20of%20Sevottam%20implementation.docx