Consumer Satisfaction Survey Kentucky Office of Vocational Rehabilitation Overall Satisfaction with Quality of Services Fiscal Years 1997 2014 – 1997 1998 1999 2000 2001 2002 2003 2004 2005 Closure Mean Mean Mean Mean Mean Mean Mean Mean Mean Category Rating Rating Rating Rating Rating Rating Rating Rating Rating A 3.48 3.54 3.54 3.54 3.54 3.48 3.49 3.50 3.54 B 3.29 3.22 3.24 3.13 3.08 3.15 3.14 3.22 3.22 C 3.14 3.28 3.32 3.28 3.17 3.1 3.11 3.12 3.27 D 3.25 3.16 3.25 3.17 3.10 3.16 3.15 3.13 3.16 2006 2007 2008 2009 2010 2011 2012 2013 2014 Closure Mean Mean Mean Mean Mean Mean Mean Mean Mean Category Rating Rating Rating Rating Rating Rating Rating Rating Rating A 3.49 3.59 3.56 3.53 3.60 3.57 3.58 3.56 3.62 B 3.27 3.19 3.28 3.24 3.23 3.16 3.25 3.35 3.22 C 3.22 3.19 3.26 3.14 3.09 3.11 3.18 3.21 3.14 D 3.12 3.13 3.08 3.20 3.08 3.01 3.28 3.29 3.21 Eighteen years of data were compiled to provide an historical perspective of overall satisfaction with the quality of services of the Kentucky Office of Vocational Rehabilitation. Most striking is the consistently high level of satisfaction expressed by those in Group A.
Consumer Satisfaction Survey Kentucky Office of Vocational Rehabilitation Overall Satisfaction with Quality of Services Fiscal Years 1997 – 2014 Closure Category 1997 Mean Rating 1998 Mean Rating 1999 Mean Rating 2000 Mean Rating 2001 Mean Rating 2002 Mean Rating 2003 Mean Rating 2004 Mean Rating 2005 Mean Rating A 3.48 3.54 3.54 3.54 3.54 3.48 3.49 3.50 3.54 B 3.29 3.22 3.24 3.13 3.08 3.15 3.14 3.22 3.22 C 3.14 3.28 3.32 3.28 3.17 3.1 3.11 3.12 3.27 D 3.25 3.16 3.25 3.17 3.10 3.16 3.15 3.13 3.16 Closure Category 2006 Mean Rating 2007 Mean Rating 2008 Mean Rating 2009 Mean Rating 2010 Mean Rating 2011 Mean Rating 2012 Mean Rating 2013 Mean Rating 2014 Mean Rating A 3.49 3.59 3.56 3.53 3.60 3.57 3.58 3.56 3.62 B 3.27 3.19 3.28 3.24 3.23 3.16 3.25 3.35 3.22 C 3.22 3.19 3.26 3.14 3.09 3.11 3.18 3.21 3.14 D 3.12 3.13 3.08 3.20 3.08 3.01 3.28 3.29 3.21 Eighteen years of data were compiled to provide an historical perspective of overall satisfaction with the quality of services of the Kentucky Office of Vocational Rehabilitation. Most striking is the consistently high level of satisfaction expressed by those in Group A.
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