Product knowledge Workplace health and safety First aid Customer relations and service Communication skills Room preparation, service and cleaning Valet Laundry Security Business and management English language. Tour Operation This Labour Division addresses competencies relating to: Product knowledge Workplace health and safety First aid Customer relations and service Communication skills Bookings/reservations and information management Tour guiding and conducting tours Driving and vehicle maintenance and repairs Camping and on-tour catering Security and risk management Sensitivity and respect for local cultures Business and staff management English language. Travel Agencies This Labour Division addresses competencies relating to: Product knowledge Workplace health and safety First aid Customer relations and service Communication skills Processing bookings/reservations
Product knowledge Workplace health and safety First aid Customer relations and service Communication skills Room preparation, service and cleaning Valet Laundry Security Business and management English language. Tour Operation This Labour Division addresses competencies relating to: Product knowledge Workplace health and safety First aid Customer relations and service Communication skills Bookings/reservations and information management Tour guiding and conducting tours Driving and vehicle maintenance and repairs Camping and on-tour catering Security and risk management Sensitivity and respect for local cultures Business and staff management English language. Travel Agencies This Labour Division addresses competencies relating to: Product knowledge Workplace health and safety First aid Customer relations and service Communication skills Processing bookings/reservations
TM_Train_the_trainer_ASEAN_master%20assessor_101016.docx