DW- PW-3.4 PW-3.9 PW- Air- IW- Air-27.7 Air-29.7 Air- SW- PW- SW-38.5 SW-44.3 SW- ERP- Air- ERP-17.0 ERP-19.4 ERP- UIC- SW- UIC-4.4 UIC-3.8 UIC- ERP- Maintain the target Provide quarterly 21.9 Quarterly 13.36 14.92 Maintain Waste goal achieved during FY updates to the Cleanup 2 2015/16. Assistant Deputy Document Review Secretary’s Office Time Maintain the target Provide quarterly 29.2 Quarterly 15.15 15.14 Maintain goal achieved during FY updates to the 2015/16 Assistant Deputy Petroleum 2 Secretary’s Office Cleanup Document Review Time. Reduce number of Ensure current # of permits in house Reduce by 75% Quarterly 35 35 processes prevent over 90 days by end of FY permit excessive number of applications in permits house Permit Quality- Distribute a minimum Percentage of satisfied Baseline: 83% Quarterly 83% 87% of thirty (30) Permitting customers. Rated as Smooth Sailing External Feedback Experience Surveys to Smooth Sailing recent customers to 2&3&6 obtain feedback on permit work product, quality, and customer service Business Administration, Responsible Party – Program Administrator Ensure Regulatory Certainty, Consistency and Protection across the state Strategic Target / KPM Action KPI Baseline Q1 Q2 Q3 Q4 Goal Due Date Environmental Consultants
DW- IW- PW- Air- SW- ERP- PW-3.4 Air-27.7 SW-38.5 ERP-17.0 UIC-4.4 PW-3.9 Air-29.7 SW-44.3 ERP-19.4 UIC-3.8 PW- Air- SW- ERP- UIC- Air- SW- ERP- UIC- 2 Maintain Waste Cleanup Document Review Time Maintain the target goal achieved during FY 2015/16. Provide quarterly updates to the Assistant Deputy Secretary’s Office 21.9 Quarterly 13.36 14.92 2 Maintain Petroleum Cleanup Document Review Time. Maintain the target goal achieved during FY 2015/16 Provide quarterly updates to the Assistant Deputy Secretary’s Office 29.2 Quarterly 15.15 15.14 Reduce number of permit applications in house Ensure current processes prevent excessive number of permits # of permits in house over 90 days Reduce by 75% by end of FY Quarterly 35 35 2&3&6 Permit Quality- External Feedback Distribute a minimum of thirty (30) Permitting Experience Surveys to recent customers to obtain feedback on permit work product, quality, and customer service Percentage of satisfied customers. Rated as Smooth Sailing Baseline: 83% Smooth Sailing Quarterly 83% 87% Business Administration, Responsible Party – Program Administrator Ensure Regulatory Certainty, Consistency and Protection across the state Strategic Goal KPM Action KPI Baseline Target / Due Date Q1 Q2 Q3 Q4 Environmental Consultants
SWD%20Business%20Plan%20FY%2016-17%20508.docx