SYSTEMS ADMINISTRATOR Person Specification Item Essential Desirable Knowledge and Experience experience with Experience of configuring and Minimum 1 years’ Salesforce SalesCloud system operating 3rd party tools such administration of a CRM platform, as Conga, Jitterbit, Mass email including system configuration, data tools, import, export. Experience of working with experience Salesforce Communities web Minimum 1 years’ delivering 1st line CRM system portals support Salesforce.com ADM 201, experience ADM211 certified Minimum 1 years’ delivering Marketing data selections and analysis. Additional salesforce.com certification such as ADM301, Good understanding of the data DEV401, DEV501, Sales protection act and associated GDPR Cloud, Service Cloud regulations. Good understanding of CRM Knowledge of the Not for Profit principles and practices sector Marketing & Fundraising and Membership operational processes and data structures Strong Microsoft Office application skills especially MS Excel. Excellent communication, , and Communication presentation skills and The desire to be the voice of the user Relationships in communicating with management People Previous experience of training first Management level users Experience of devising and creating training materials Decision Making Analytical skills to respond to and Problem requested changes and identify Solving customisations Attention to detail Able to act autonomously with limited direction A ‘problem solver’ Responsibility for Experience of data cleansing and Information using tools such as ‘Demand Tools’ software A ‘details’ person Working Required to work on occasions at RAF Conditions Association functions and events at
SYSTEMS ADMINISTRATOR Person Specification Item Essential Desirable Knowledge and Experience Minimum 1 years’ experience with Salesforce SalesCloud system administration of a CRM platform, including system configuration, data import, export. Minimum 1 years’ experience delivering 1st line CRM system support Minimum 1 years’ experience delivering Marketing data selections and analysis. Good understanding of the data protection act and associated GDPR regulations. Good understanding of CRM principles and practices Strong Microsoft Office application skills especially MS Excel. Experience of configuring and operating 3rd party tools such as Conga, Jitterbit, Mass email tools, Experience of working with Salesforce Communities web portals Salesforce.com ADM 201, ADM211 certified Additional salesforce.com certification such as ADM301, DEV401, DEV501, Sales Cloud, Service Cloud Knowledge of the Not for Profit sector Marketing & Fundraising and Membership operational processes and data structures Communication and Relationships Excellent communication, , and presentation skills The desire to be the voice of the user in communicating with management People Management Previous experience of training first level users Experience of devising and creating training materials Decision Making and Problem Solving Analytical skills to respond to requested changes and identify customisations Attention to detail Able to act autonomously with limited direction A ‘problem solver’ Responsibility for Information Experience of data cleansing and using tools such as ‘Demand Tools’ software A ‘details’ person Working Conditions Required to work on occasions at RAF Association functions and events at
Systems-Administrato-JD.docx