Outcome 5. People with disability have the same opportunities as other people to make complaints to the City of Fremantle. Strategy Action/s 5.1 complaints Review and update the complaints process so that it is clear to staff and accessible to The City’s City’s process will be flexible and people with disability. To include different methods available for people to lodge complaints accessible to people with and referring to staff members with higher levels of training if required. disability. 5.2 Staff and community Develop and publicize user-friendly information on the complaint process, including the City’s members will be informed of variety of methods that complaints can be made. the variety of methods available to register a complaint with the City.
Outcome 5. People with disability have the same opportunities as other people to make complaints to the City of Fremantle. Strategy Action/s 5.1 The City’s complaints process will be flexible and accessible to people with disability. Review and update the City’s complaints process so that it is clear to staff and accessible to people with disability. To include different methods available for people to lodge complaints and referring to staff members with higher levels of training if required. 5.2 Staff and community members will be informed of the variety of methods available to register a complaint with the City. Develop and publicize user-friendly information on the City’s complaint process, including the variety of methods that complaints can be made.
Summary%202016-2020%20Access%20and%20Inclusion%20Implementation%20Plan%2015042016.docx