Slide No Trainer Notes Trainer continues to present to trainees actions which will help build trust in a business relationship: Give customers what they are entitled to even though: – They may not ask for it if a sale entitles the customer to a discount or a free – item of merchandise, then all customers must be provided with this as it applies to the item or service they have purchased. Never play favourites They may not know it exists or applies to them or to their transaction. Advise them when: A new product or service they have previously shown an interest in becomes available A better deal on an item they have booked becomes, or is, available such as – a package deal providing the same inclusions but at a cheaper price A better alternative is available for example, purchasing tickets will save – ‘now’ the customer having to queue in the hot sun when they arrive at the attraction or amusement park A possible price rise for something they are considering buying is imminent They are close to becoming entitled to a bonus or discount for example, a – significant price reduction may apply to their purchase if they spend a small amount more on their purchase. Slide Slide No Trainer Trainer continues to present to trainees actions which will help build trust in a business relationship: Maintain confidentialities this means all the information about a customer or – business must remain private and not disclosed to any other business Charge the prices quoted charging a person or business what has been quoted – (verbally or in writing) is a element of building trust with them Advise suppliers if more than what was ordered or more than what was paid for has been received as opposed to keeping the items and benefiting from their – ‘extra’ error. Slide Slide No Trainer Notes Trainer introduces the concept of in a business relationship to trainees stating ‘respect’ it is the regard they have for customers and other stakeholders (as identified on earlier slides) highlighting it embodies and can be demonstrated by displaying a range of – – factors such as:
Slide No Trainer Notes Trainer continues to present to trainees actions which will help build trust in a business relationship: Give customers what they are entitled to – even though: They may not ask for it – if a sale entitles the customer to a discount or a free item of merchandise, then all customers must be provided with this as it applies to the item or service they have purchased. Never play favourites They may not know it exists or applies to them or to their transaction. Advise them when: A new product or service they have previously shown an interest in becomes available A better deal on an item they have booked becomes, or is, available – such as a package deal providing the same inclusions but at a cheaper price A better alternative is available – for example, purchasing tickets ‘now’ will save the customer having to queue in the hot sun when they arrive at the attraction or amusement park A possible price rise for something they are considering buying is imminent They are close to becoming entitled to a bonus or discount – for example, a significant price reduction may apply to their purchase if they spend a small amount more on their purchase. Slide Slide No Trainer Trainer continues to present to trainees actions which will help build trust in a business relationship: Maintain confidentialities – this means all the information about a customer or business must remain private and not disclosed to any other business Charge the prices quoted – charging a person or business what has been quoted (verbally or in writing) is a element of building trust with them Advise suppliers if more than what was ordered or more than what was paid for has been received – as opposed to keeping the ‘extra’ items and benefiting from their error. Slide Slide No Trainer Notes Trainer introduces the concept of ‘respect’ in a business relationship to trainees stating it is the regard they have for customers and other stakeholders (as identified on earlier slides) highlighting it embodies – and can be demonstrated by displaying – a range of factors such as:
TG_Establish_&_maintain_a_bus_relationship_refined.docx