Competency standard UNIT TITLE: OBSERVE AND MONITOR PEOPLE NOMINAL 50 UNIT NUMBER: D1.HSS.CL4.05 UNIT DESCRIPTOR: This unit with skills and knowledge required to observe and monitor people in order to identify suspicious or unwanted patrons and deter unwanted and/or illegal activity on the premises. It also deals with the apprehension, search and detention of people perceived to be offenders, who are found on the premises ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Prepare for observation and monitoring Unit Variables Identify areas and people who require observation The Unit Variables provide advice to interpret the scope and context of this unit of competence, and monitoring allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment Read logs and records of previous events This unit applies to all industry sectors, where members of the public are on the premises, within Prepare equipment the labour divisions of the hotel and travel industries and may include: Plan the observation and monitoring Front Office Notify relevant other staff or support services Housekeeping Element 2: Implement observation and monitoring Areas and people who require observation and monitoring may include: activities Internal and external areas of the premises Check identification cards Departments within the Ensure authorised access to restricted Specific/known trouble-spots into the premises Monitor entry High traffic areas, entry ways, public areas within the building Identify unattended items Areas with a record of accidents and incidents Identify banned/prohibited persons Areas identified by assignment instructions Members of the public Observe people who are behaving suspiciously
Competency standard UNIT TITLE: OBSERVE AND MONITOR PEOPLE NOMINAL 50 UNIT NUMBER: D1.HSS.CL4.05 UNIT DESCRIPTOR: This unit with skills and knowledge required to observe and monitor people in order to identify suspicious or unwanted patrons and deter unwanted and/or illegal activity on the premises. It also deals with the apprehension, search and detention of people perceived to be offenders, who are found on the premises ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Prepare for observation and monitoring Identify areas and people who require observation and monitoring Read logs and records of previous events Prepare equipment Plan the observation and monitoring Notify relevant other staff or support services Element 2: Implement observation and monitoring activities Check identification cards Ensure authorised access to restricted Monitor entry into the premises Identify unattended items Identify banned/prohibited persons Observe people who are behaving suspiciously Unit Variables The Unit Variables provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment This unit applies to all industry sectors, where members of the public are on the premises, within the labour divisions of the hotel and travel industries and may include: Front Office Housekeeping Areas and people who require observation and monitoring may include: Internal and external areas of the premises Departments within the Specific/known trouble-spots High traffic areas, entry ways, public areas within the building Areas with a record of accidents and incidents Areas identified by assignment instructions Members of the public
TG_Observe_&_monitor_people_refined.docx