Quality and service Equipment to be in working Maximum 48 hour No incentive for meeting delivery condition at all times response to any the KPI, but a 5% equipment failure and reduction in contractor alternative equipment / payments for failure to services to be meet the KPI or implemented at no reimbursement of costs extra cost to the incurred by the Principal Principal All equipment supplied No incentive for meeting by the Contractor must the KPI, but a 5% be in operational reduction in contractor condition and of good payments for failure to appearance, or meet the KPI replaced as reported by the Principal’s representative Missed services Zero missed services No incentive for meeting each calendar month* the KPI, but 5% reduction in contractor payments for each missed service per calendar 100% of at-call pickups No incentive for meeting within 48 hours, the KPI, but a 5% subject to exclusion of reduction in contractor public holidays payments for failure to meet the KPI Reporting Accuracy of reporting 100% of reports must No incentive for meeting be accurate and the KPI, but a 5% compliant reduction in contractor payments for failure to meet the KPI Invoicing Accuracy of invoicing 100% of invoices must No incentive for meeting be accurate and the KPI, but a 5% compliant reduction in contractor payments for failure to meet the KPI The invoice clearly No incentive for meeting details the cost per unit the KPI, but a 5% of waste collected and reduction in contractor itemises each other payments for failure to charge separately meet the KPI Note: *A missed service will not be deemed a missed service if the Contractor returns to empty the bin within 24 hours of being notified by the business. You may wish to include KPIs in your quotation or tender document, as this will provide the contractor with an indication of the desired performance measures and level of service. All
Quality and service delivery Equipment to be in working condition at all times Maximum 48 hour response to any equipment failure and alternative equipment / services to be implemented at no extra cost to the Principal No incentive for meeting the KPI, but a 5% reduction in contractor payments for failure to meet the KPI or reimbursement of costs incurred by the Principal All equipment supplied by the Contractor must be in operational condition and of good appearance, or replaced as reported by the Principal’s representative No incentive for meeting the KPI, but a 5% reduction in contractor payments for failure to meet the KPI Missed services Zero missed services each calendar month* No incentive for meeting the KPI, but 5% reduction in contractor payments for each missed service per calendar 100% of at-call pickups within 48 hours, subject to exclusion of public holidays No incentive for meeting the KPI, but a 5% reduction in contractor payments for failure to meet the KPI Reporting Accuracy of reporting 100% of reports must be accurate and compliant No incentive for meeting the KPI, but a 5% reduction in contractor payments for failure to meet the KPI Invoicing Accuracy of invoicing 100% of invoices must be accurate and compliant No incentive for meeting the KPI, but a 5% reduction in contractor payments for failure to meet the KPI The invoice clearly details the cost per unit of waste collected and itemises each other charge separately No incentive for meeting the KPI, but a 5% reduction in contractor payments for failure to meet the KPI Note: *A missed service will not be deemed a missed service if the Contractor returns to empty the bin within 24 hours of being notified by the business. You may wish to include KPIs in your quotation or tender document, as this will provide the contractor with an indication of the desired performance measures and level of service. All
srsb%20recycling%20guide%20to%20best%20practice%20ci%20waste%20contracts%20jan%202014%20word.docx