% of tickets/problems solved by GoTL IT team 80% of tickets The helpdesk system is now being fully utilized by PNDS staff, it provides very useful information and On independently/guided solved by GoTL IT trends on IT across the Secretariat. Over the year, on average 81% of all problems have been solved (81%) independently by the GoTL team, with minimal to no assistance from PNDS-SP IT Advisers. The target of 80% GoTL IT and guided support has been achieved. The tasks where the PNDS-SP IT Advisers assisted were the more complex and/or new tasks, such as upgrading systems, working out on disaster recovery and threat identifications, inter alia. % MIS data on social, financial and technical 100 % completed The MIS was installed in all muncipalities, and the data synchronization module, to import municipal On PNDS Secretariat activities by municipal staff per module data worked successfully, except for a few exceptions. A good indicator of MIS activity are the number municipal of records entered by each municipal office. The number of records on social, technical and finance (social, finance modules entered into the MIS until the end of June 2017 is as follows: and technical) indicators Data verification is one of the critical areas to ensure good data quality in the MIS, and this process is mostly handled at national level. National Finance team receive monthly back statements which are used to confirm monthly data entered by the Municipal Accountants. At the municipal level the teams are advised to double-check data entered with the physical documents before exporting data.
% of tickets/problems solved by GoTL IT team independently/guided 80% of tickets solved by GoTL IT independently and guided The helpdesk system is now being fully utilized by PNDS staff, it provides very useful information and trends on IT across the Secretariat. Over the year, on average 81% of all problems have been solved by the GoTL team, with minimal to no assistance from PNDS-SP IT Advisers. The target of 80% GoTL IT support has been achieved. The tasks where the PNDS-SP IT Advisers assisted were the more complex and/or new tasks, such as upgrading systems, working out on disaster recovery and threat identifications, inter alia. On (81%) PNDS Secretariat municipal indicators % MIS data on social, financial and technical activities by municipal staff 100 % completed per module (social, finance and technical) The MIS was installed in all muncipalities, and the data synchronization module, to import municipal data worked successfully, except for a few exceptions. A good indicator of MIS activity are the number of records entered by each municipal office. The number of records on social, technical and finance modules entered into the MIS until the end of June 2017 is as follows: Data verification is one of the critical areas to ensure good data quality in the MIS, and this process is mostly handled at national level. National Finance team receive monthly back statements which are used to confirm monthly data entered by the Municipal Accountants. At the municipal level the teams are advised to double-check data entered with the physical documents before exporting data. On
timor-leste-national-program-village-support-pnds-sp-annual-report-2016-17.docx