Trainees need to act their roles carefully the Customer needs to complain strongly or – at least be clear about what they want and the hotel reception staff member needs to display the qualities of helpfulness, being positive, informed, tactful and polite. Slide No Trainer Notes A Landline telephone system is connected by wires or fibre optic cable, tangible and visible, from one location to another Mobile or cellular phones make and receive calls using radio link or wireless connection A paging system offers discrete and immediate communication for staff Paging systems and mobile phones allow staff to work in operational areas and still be able to respond quickly to requests A switchboard is a piece of equipment that enables a hotel or resort to connect all the telephone lines and extensions used The handset is the part of the telephone which the user holds to their ear. Handsets are often referred to as receivers Headsets fit over the head and enable free action which permits the operator to take notes or operate a computer while taking a telephone call VoIP telephones use the internet to link and are rapidly increasing in overtaking the traditional telephone network. The VoIP system enables notification of calls via email or text. Slide Slide No Trainer The telephone system has a number of features and functions such as: The facility to place calls on hold or transfer calls To record messages electronically or use voicemail Message or text transmission. How would these features be used in practice to improve communication?
Trainees need to act their roles carefully – the Customer needs to complain strongly or at least be clear about what they want and the hotel reception staff member needs to display the qualities of helpfulness, being positive, informed, tactful and polite. Slide No Trainer Notes A Landline telephone system is connected by wires or fibre optic cable, tangible and visible, from one location to another Mobile or cellular phones make and receive calls using radio link or wireless connection A paging system offers discrete and immediate communication for staff Paging systems and mobile phones allow staff to work in operational areas and still be able to respond quickly to requests A switchboard is a piece of equipment that enables a hotel or resort to connect all the telephone lines and extensions used The handset is the part of the telephone which the user holds to their ear. Handsets are often referred to as receivers Headsets fit over the head and enable free action which permits the operator to take notes or operate a computer while taking a telephone call VoIP telephones use the internet to link and are rapidly increasing in overtaking the traditional telephone network. The VoIP system enables notification of calls via email or text. Slide Slide No Trainer The telephone system has a number of features and functions such as: The facility to place calls on hold or transfer calls To record messages electronically or use voicemail Message or text transmission. How would these features be used in practice to improve communication?
TG_Receive_&_place_incoming_calls_refined.docx