Cancellation policy how fair is it? Does this policy fall in-line with the image we may – be spending thousands of dollars to create? Or is a mean-spirited cancellation policy undoing all the good work we’re doing elsewhere? How does it compare to the cancellation policies of other similar venues? Credit card acceptance do we take enough different cards? Are the guests telling us – we should be accepting others? Accommodation availability (value and cost considerations) do we provide what – guests want? Or are we trying to guests into sleeping configurations that suit ‘force’
Cancellation policy – how fair is it? Does this policy fall in-line with the image we may be spending thousands of dollars to create? Or is a mean-spirited cancellation policy undoing all the good work we’re doing elsewhere? How does it compare to the cancellation policies of other similar venues? Credit card acceptance – do we take enough different cards? Are the guests telling us we should be accepting others? Accommodation availability (value and cost considerations) – do we provide what guests want? Or are we trying to ‘force’ guests into sleeping configurations that suit
TM_Maintain_quality_customer_service_refined.docx