Improved information and advice available to front line staff to enable better response to individuals Development of a web based HSCIC 3.15 April 2016 This will enable to sharing of information and care plans to portal which is region wide and enhance management and experience of mental health MH strategic has interoperability in order to patients network share information across agencies such as mental health, police and social care. Improved training and guidance for police officers 3.16 This could be extended to Completed by Acute Mental Improved assessment and experience of patients who are Ambulance staff April 2016 Health Trusts responded to by the 999 or 111 service 4. Quality of treatment and care when in crisis Staff safety NEAS staff to undergo annual To be Staff will be provided with the skills to resolve conflict conflict resolution training completed by therefore enhancing their safety when dealing with April 2016 mental health patients
Improved information and advice available to front line staff to enable better response to individuals 3.15 Development of a web based portal which is region wide and has interoperability in order to share information across agencies such as mental health, police and social care. April 2016 HSCIC MH strategic network This will enable to sharing of information and care plans to enhance management and experience of mental health patients Improved training and guidance for police officers 3.16 This could be extended to Ambulance staff Completed by April 2016 Acute Mental Health Trusts Improved assessment and experience of patients who are responded to by the 999 or 111 service 4. Quality of treatment and care when in crisis Staff safety NEAS staff to undergo annual conflict resolution training To be completed by April 2016 Staff will be provided with the skills to resolve conflict therefore enhancing their safety when dealing with mental health patients
Sunderland-Crisis-Care-Concordat.docx