Level 2 = competence to manage tasks Level 3 = competence to use concepts for evaluating Key Competencies Examples Collecting, organising and analysing 1 Develop internal telephone, staff and contact information lists; develop product and property knowledge Communicating ideas and 2 Speak with callers, determine needs and information respond appropriately Planning and organising activities 1 Prepare the area for work Working with others and in teams 2 Liaise with others to meet stated caller needs Using mathematical ideas and - techniques Solving problems 1 Deal with telephone complaints Using technology 2 Operate the telephone system and its integrated elements
Level 2 = competence to manage tasks Level 3 = competence to use concepts for evaluating Key Competencies Examples Collecting, organising and analysing information 1 Develop internal telephone, staff and contact lists; develop product and property knowledge Communicating ideas and information 2 Speak with callers, determine needs and respond appropriately Planning and organising activities 1 Prepare the area for work Working with others and in teams 2 Liaise with others to meet stated caller needs Using mathematical ideas and techniques - Solving problems 1 Deal with telephone complaints Using technology 2 Operate the telephone system and its integrated elements
TG_Receive_&_place_incoming_calls_refined.docx