☐ Include health literacy communication skills in new employee and student orientation. 6C. Do you use and provide ☐ Develop or re-design written information easy to understand written that is to consumers. information, summaries, diagrams or visual resources to ☐ Ensure every consumer is provided with a reinforce spoken/verbal summary of information about their visit communication? that is easy to read and understand. 6D. Do you keep on hand good ☐ Encourage staff to develop or purchase quality education materials in a resources that will enable them to provide variety of formats? e.g. audio consumers with information in a variety of visual, print, 3D models, photos, ways. cartoon illustrations. 6E. Do you use multiple ☐ Ensure easy-to-read information is used channels to distribute health on your website, newsletter, social and information? e.g. face-to-face, local newspaper. electronic portals, website. 6F. Do you ensure adequate ☐ Conduct a review for time allocated to time is given to each all consumer interaction, and make interaction? recommendations based on best practice. ☐ Encourage and support staff to allocate time to verify understanding of information and answer consumers’ questions. 6G. Do you implement ☐ Implement ‘Ask Me or ‘Ask, Share, campaigns to educate and Know’ campaigns. empower consumers to ask for more information, clarify information, and ask questions of health care providers? Other notes or improvement ideas: Attribute 7: Provides easy to access health information, services and navigation assistance.
☐ Include health literacy communication skills in new employee and student orientation. 6C. Do you use and provide easy to understand written information, summaries, diagrams or visual resources to reinforce spoken/verbal communication? ☐ Develop or re-design written information that is to consumers. ☐ Ensure every consumer is provided with a summary of information about their visit that is easy to read and understand. 6D. Do you keep on hand good quality education materials in a variety of formats? e.g. audio visual, print, 3D models, photos, cartoon illustrations. ☐ Encourage staff to develop or purchase resources that will enable them to provide consumers with information in a variety of ways. 6E. Do you use multiple channels to distribute health information? e.g. face-to-face, electronic portals, website. ☐ Ensure easy-to-read information is used on your website, newsletter, social and local newspaper. 6F. Do you ensure adequate time is given to each interaction? ☐ Conduct a review for time allocated to all consumer interaction, and make recommendations based on best practice. ☐ Encourage and support staff to allocate time to verify understanding of information and answer consumers’ questions. 6G. Do you implement campaigns to educate and empower consumers to ask for more information, clarify information, and ask questions of health care providers? ☐ Implement ‘Ask Me or ‘Ask, Share, Know’ campaigns. Other notes or improvement ideas: Attribute 7: Provides easy to access health information, services and navigation assistance.
The_Gippsland_Guide_MINI_Checklist_Print_Version.docx