72. Describe the five tasks of management. (p. 5, 6) Planning: Deciding on goals and the actions the organization must take to meet them. • Organizing: Grouping related activities together and assigning employees to perform • them. Staffing: Deciding how many and what kind of people an organization needs to meet • its goals and then recruiting, selecting, and training the right people. Leading: Providing the guidance employees need to perform their tasks, inspiring and • motivating employees, and keeping the lines of communication open. Controlling: Monitoring progress, measuring how the organization performs to ensure • that financial goals are being met, and making changes if the financial goals are not being met. Difficulty: Hard 73. Briefly describe the three different management skills that managers need to perform (p. 7) their jobs. are three different skills that managers need to perform their jobs. Conceptual skills are those that help managers understand and analyze complex • situations and how different parts of an organization relate to one another and to the organization as a whole. Human relations skills are those that managers need to understand and work well • with people. They include an understanding of effective leadership, communications, and motivation. Technical skills are the specific abilities that people use to perform their jobs. • Difficulty: Medium 74. Explain the decision-making of management. (p. 7) Decision-making roles are those a manager plays when making changes in policies, resolving conflicts, or deciding how best to use resources. Entrepreneur role: Manager initiates change. • Disturbance handler role: Manager decides how conflicts between subordinates • should be resolved and steps in when needed. Resource director role: Manager decides how the organization will use its resources. • Negotiator role: Manager decides to negotiate major contracts. • Difficulty: Medium
72. (p. 5, 6) Describe the five tasks of management. • Planning: Deciding on goals and the actions the organization must take to meet them. • Organizing: Grouping related activities together and assigning employees to perform them. • Staffing: Deciding how many and what kind of people an organization needs to meet its goals and then recruiting, selecting, and training the right people. • Leading: Providing the guidance employees need to perform their tasks, inspiring and motivating employees, and keeping the lines of communication open. • Controlling: Monitoring progress, measuring how the organization performs to ensure that financial goals are being met, and making changes if the financial goals are not being met. Difficulty: Hard 73. (p. 7) Briefly describe the three different management skills that managers need to perform their jobs. are three different skills that managers need to perform their jobs. • Conceptual skills are those that help managers understand and analyze complex situations and how different parts of an organization relate to one another and to the organization as a whole. • Human relations skills are those that managers need to understand and work well with people. They include an understanding of effective leadership, communications, and motivation. • Technical skills are the specific abilities that people use to perform their jobs. Difficulty: Medium 74. (p. 7) Explain the decision-making of management. Decision-making roles are those a manager plays when making changes in policies, resolving conflicts, or deciding how best to use resources. • Entrepreneur role: Manager initiates change. • Disturbance handler role: Manager decides how conflicts between subordinates should be resolved and steps in when needed. • Resource director role: Manager decides how the organization will use its resources. • Negotiator role: Manager decides to negotiate major contracts. Difficulty: Medium
Test-Bank-for-Management-Skills-and-Application-14th-Edition-by-Rue.docx