Situations there was a need to involve emergency services or an external provider to assist the tour in a problem situation such as: – Fire Accident and injury Assault Theft Any situation raised by tour members with tour staff which relates to serious risk, threat or security breach of any kind and any similar issues raised by partners, carriers, – destinations nor other stakeholders. Need to report Reports need to be made in order to: Provide the basis for analysing and responding to issues Maintain the safety and security standards required by the organisation/industry Comply with Duty of Care obligations Discharge internal reporting requirements Demonstrate to management attention is paid to these aspects of the tour, trip or event Give customers confidence in the safety and security protocols of the organisation. How to make reports Standard reporting options in this regard are: Completing of a designated report this may require completion of a: – Dedicated notification’ report/form ‘Breach of tour report’ ‘End Request’ ‘Maintenance Making a verbal report to a nominated person– which may be done: Face-to-face during the tour or at end-of-tour – Via telephone Using radio Submitting an electronic report such as: – An Online completion/submission of a report/form Attending a mandatory end-of-tour de-briefing session where and – ‘breaches’ arising’ will always be a standing topic for consideration. ‘threats/issues
Situations there was a need to involve emergency services or an external provider to assist the tour in a problem situation – such as: Fire Accident and injury Assault Theft Any situation raised by tour members with tour staff which relates to serious risk, threat or security breach of any kind – and any similar issues raised by partners, carriers, destinations nor other stakeholders. Need to report Reports need to be made in order to: Provide the basis for analysing and responding to issues Maintain the safety and security standards required by the organisation/industry Comply with Duty of Care obligations Discharge internal reporting requirements Demonstrate to management attention is paid to these aspects of the tour, trip or event Give customers confidence in the safety and security protocols of the organisation. How to make reports Standard reporting options in this regard are: Completing of a designated report – this may require completion of a: Dedicated ‘Breach notification’ report/form ‘End of tour report’ ‘Maintenance Request’ Making a verbal report to a nominated person– which may be done: Face-to-face – during the tour or at end-of-tour Via telephone Using radio Submitting an electronic report – such as: An Online completion/submission of a report/form Attending a mandatory end-of-tour de-briefing session – where ‘breaches’ and ‘threats/issues arising’ will always be a standing topic for consideration.
TM_Follow%20safety%20security%20proc__270115.docx