File all work flow sheets so they are available for future reference. – 2.2 Introduction Effective communication is a vital pre-requisite in any successful kitchen. This section discusses the context of communication in a kitchen, identifies communication options, presents important aspects of communication and describes common topics for kitchen communication. Context of communication The production team The team’ is anyone involved in preparing, producing and plating food as well ‘Production as those who support those activities such as staff engaged in: Purchasing, receiving, storing and issuing food Cleaning food areas and equipment Washing crockery, cutlery, pots and pans. Need for communication In a kitchen there is a need for scheduled communication and on-going communication. Scheduled communication is regular communication such as: Briefings with staff before work/shifts commence – De-briefings with staff after the service/production session – Staff meetings weekly/monthly of staff’ sessions. – ‘all On-going communication occurs during the shift/session and may involve: Up-dates regarding changes to plans/requirements previously notified due to (for – example) unexpected demand, equipment breakdown or changes to arrangements requested by customers
File all work flow sheets – so they are available for future reference. 2.2 Introduction Effective communication is a vital pre-requisite in any successful kitchen. This section discusses the context of communication in a kitchen, identifies communication options, presents important aspects of communication and describes common topics for kitchen communication. Context of communication The production team The ‘Production team’ is anyone involved in preparing, producing and plating food as well as those who support those activities such as staff engaged in: Purchasing, receiving, storing and issuing food Cleaning food areas and equipment Washing crockery, cutlery, pots and pans. Need for communication In a kitchen there is a need for scheduled communication and on-going communication. Scheduled communication is regular communication such as: Briefings with staff – before work/shifts commence De-briefings with staff – after the service/production session Staff meetings – weekly/monthly ‘all of staff’ sessions. On-going communication occurs during the shift/session and may involve: Up-dates regarding changes to plans/requirements previously notified – due to (for example) unexpected demand, equipment breakdown or changes to arrangements requested by customers
TM_Organise_food_service_operations_FN_030114.docx