Competences Support Officer – Competency Definition Level Oral Communicates in a way that is Level A - Takes responsibility communication unambiguous using appropriate for effective communication terminology and non-verbal utilizing correct language that communication, providing the listener/s understands. accurate data that influences and informs the recipient. Written Expresses ideas clearly in a well Level A - Writes communication structured manner, using correct error free written grammar and appropriate documents. terminology. Uses a variety of media. Sensitivity Shows awareness of the diversity Level B - Recognises, of those they work with and for understands and responds to and is aware of their own feelings and needs of others, influence both. Recognises the even when they may be very impact of own behaviour on different to their own. others. Coaching and Directing and guiding others in Level A - Gives supervision motivating the performance of their tasks. and feedback to others when Establishing a spirit of working they ask for it or when there together to set and achieve is another immediate reason goals. for doing so. Team working/ Contribute actively on Level A - Work with others working with issues/solutions even when the internally and externally to others issue is not the responsibility of deliver solutions/results. the individual. Understand customer needs and Level A - Able to engage fully requirements and act with audience to provide the Customer focus accordingly. Ensuring high level required service expected of service delivery to deliver customer satisfaction. Actively focused on achieving Level A - Works purposefully Results results and objectives. to achieve objectives and Orientation tasks on time and as agreed.
Competences – Support Officer Competency Definition Level Oral communication Communicates in a way that is unambiguous using appropriate terminology and non-verbal communication, providing accurate data that influences and informs the recipient. Level A - Takes responsibility for effective communication utilizing correct language that the listener/s understands. Written communication Expresses ideas clearly in a well structured manner, using correct grammar and appropriate terminology. Uses a variety of media. Level A - Writes error free written documents. Sensitivity Shows awareness of the diversity of those they work with and for and is aware of their own influence both. Recognises the impact of own behaviour on others. Level B - Recognises, understands and responds to feelings and needs of others, even when they may be very different to their own. Coaching and motivating Directing and guiding others in the performance of their tasks. Establishing a spirit of working together to set and achieve goals. Level A - Gives supervision and feedback to others when they ask for it or when there is another immediate reason for doing so. Team working/ working with others Contribute actively on issues/solutions even when the issue is not the responsibility of the individual. Level A - Work with others internally and externally to deliver solutions/results. Customer focus Understand customer needs and requirements and act accordingly. Ensuring high level of service delivery to deliver customer satisfaction. Level A - Able to engage fully with audience to provide the required service expected Results Orientation Actively focused on achieving results and objectives. Level A - Works purposefully to achieve objectives and tasks on time and as agreed.
Support-Officer-JD.docx