Placement and Other Questions Instructions HHL1. During this hospital stay, did hospital staff ask you to Note: Before items HHL1 – describe how you were going to take your medications when HHL2, add a new you were at home? subheading: “Information About Medications” 1 Yes 2 No Note: Add a new instruction before HHL1: you were “If not given any medication when you left the hospital, go to Replace Question X.” X with the number used for HHL3, or the next question in your survey. HHL2. During this hospital stay, did hospital staff tell you who to After HHL1 call if you had questions about your medications? 1 Yes 2 No HHL3. During this hospital stay, how often were nurses hard to After HHL2 understand because of the way they spoke your language? Note: Before items HHL3 – 1 Never HHL9, add a new 2 Sometimes subheading: “Talking With 3 Usually Nurses” 4 Always HHL4. During this hospital stay, how often did nurses use medical After HHL3 words you did not understand? 1 Never 2 Sometimes 3 Usually 4 Always HHL5. During this hospital stay, how often did nurses talk too fast After HHL4 when talking with you? 1 Never 2 Sometimes 3 Usually 4 Always
Questions Placement and Other Instructions HHL1. During this hospital stay, did hospital staff ask you to describe how you were going to take your medications when you were at home? 1 Yes 2 No Note: Before items HHL1 – HHL2, add a new subheading: “Information About Medications” Note: Add a new instruction before HHL1: “If you were not given any medication when you left the hospital, go to Question X.” Replace X with the number used for HHL3, or the next question in your survey. HHL2. During this hospital stay, did hospital staff tell you who to call if you had questions about your medications? 1 Yes 2 No After HHL1 HHL3. During this hospital stay, how often were nurses hard to understand because of the way they spoke your language? 1 Never 2 Sometimes 3 Usually 4 Always After HHL2 Note: Before items HHL3 – HHL9, add a new subheading: “Talking With Nurses” HHL4. During this hospital stay, how often did nurses use medical words you did not understand? 1 Never 2 Sometimes 3 Usually 4 Always After HHL3 HHL5. During this hospital stay, how often did nurses talk too fast when talking with you? 1 Never 2 Sometimes 3 Usually 4 Always After HHL4
suppl_health_lit_items_hcahps-adult_957-3a.docx