Fax Horizontal Transmit forms to Faster transmission and insurance companies; ordering speeds insurance order office and clinic claim processing/order supplies fulfillment Word Horizontal Create letters, memos, More professional-looking processing faxes, agendas, documents via formatting newsletters; do business features and templates; easier mailings editing Scheduling; Vertical Managing and tracking Minimize scheduling conflicts; automated or schedules; printing daily provide efficient service, while calendars horizontal appointment lists maximizing appointment times Database Horizontal Managing and Increase access to records; management providing access to provide better organization in a customer records single repository; allow for (patients, employers, querying and filtering of and insurance firms) records; reduce paper flow Spreadsheets Horizontal Plan and/or track costs, control over Increase clinic’s budgets, profits costs, budgets, profits; improve cash flow; increase profitability; provide more effective management of assets and liabilities Intranet Horizontal Share data across the Increase access to corporate entire clinic (e.g., forms, and customer (patient) policies, procedures; information; reduce paper flow patient data; announcements) Web-based Internet Order office and clinic Better customer service; reduce supplies online; place paper; less expensive ordering; prescription orders for real-time tracking data for patients; send/check orders status of deliveries; create Web page to market the clinic, inform prospective patients, and answer frequently asked questions E-mail Internet Send reminder e-mails More efficient, less expensive to patients; than long-distance calls communicate with employers, insurance firms
Fax Horizontal Transmit forms to insurance companies; order office and clinic supplies Faster transmission and ordering speeds insurance claim processing/order fulfillment Word processing Horizontal Create letters, memos, faxes, agendas, newsletters; do business mailings More professional-looking documents via formatting features and templates; easier editing Scheduling; automated calendars Vertical or horizontal Managing and tracking schedules; printing daily appointment lists Minimize scheduling conflicts; provide efficient service, while maximizing appointment times Database management Horizontal Managing and providing access to customer records (patients, employers, and insurance firms) Increase access to records; provide better organization in a single repository; allow for querying and filtering of records; reduce paper flow Spreadsheets Horizontal Plan and/or track costs, budgets, profits Increase clinic’s control over costs, budgets, profits; improve cash flow; increase profitability; provide more effective management of assets and liabilities Intranet Horizontal Share data across the entire clinic (e.g., forms, policies, procedures; patient data; announcements) Increase access to corporate and customer (patient) information; reduce paper flow Web-based Internet Order office and clinic supplies online; place prescription orders for patients; send/check status of deliveries; create Web page to market the clinic, inform prospective patients, and answer frequently asked questions Better customer service; reduce paper; less expensive ordering; real-time tracking data for orders E-mail Internet Send reminder e-mails to patients; communicate with employers, insurance firms More efficient, less expensive than long-distance calls
Systems-Analysis-and-Design-9th-Edition.docx