Email notifications for Duke ClinCard come from ‘noreply@greenphire.com’. If you believe you have missed an email notification, please check your spam or junk folder. If the email is there, adjust your settings to allow for future emails. If you are still unable to locate an email, notify your point of contact on the study team. Remember, you can always confirm a payment or check a balance as referenced above in How do I check my available balance? Can I use my ClinCard at a restaurant? Yes. However, please note that restaurants (including fast food establishments) automatically preauthorize your card for 20% over the total bill, so ensure that you have enough available on your card to account for this. Can I use my ClinCard at a gas station? Yes. However, please take your ClinCard inside to the cashier and ask them to run the card for a specific amount. Otherwise, if you use the card at the pump, the gas station will preauthorize your card for up to $75 or more. While the preauthorization is not a charge made to the account, as long as it is in place, it factors into the calculation of the available balance. It can then take several days for the preauthorization amount to be removed.
Email notifications for Duke ClinCard come from ‘noreply@greenphire.com’. If you believe you have missed an email notification, please check your spam or junk folder. If the email is there, adjust your settings to allow for future emails. If you are still unable to locate an email, notify your point of contact on the study team. Remember, you can always confirm a payment or check a balance as referenced above in How do I check my available balance? Can I use my ClinCard at a restaurant? Yes. However, please note that restaurants (including fast food establishments) automatically preauthorize your card for 20% over the total bill, so ensure that you have enough available on your card to account for this. Can I use my ClinCard at a gas station? Yes. However, please take your ClinCard inside to the cashier and ask them to run the card for a specific amount. Otherwise, if you use the card at the pump, the gas station will preauthorize your card for up to $75 or more. While the preauthorization is not a charge made to the account, as long as it is in place, it factors into the calculation of the available balance. It can then take several days for the preauthorization amount to be removed.
Study%20Participant%20Guide%20for%20Duke%20ClinCard.docx