Clients Served and Closed for 2012 Closed, Unsuccessful 5,066 Successfully Employed 4,559 Individualized Plans for 6,737 Employment Written Clients Served 21,546 Consumer Satisfaction Survey The ratings for the various services consumers received are presented below using the average (mean) score given to each item by all respondents interviewed. The respondents were asked to rate the following items on a scale of 1 to 5, with 1 being very bad and 5 being very good. Thus, a high score indicates that the service was good and a low score that it was bad. Number of Average Service Rated by Consumers Consumers Rating Responding The help the VR staff provided at the time you applied for VR 1,192 4.69 services. The help from the VR staff during the planning of your services. 1,189 4.70 The help from the VR staff when you were receiving your VR 1,190 4.71 services. The help you received from other agencies or service providers. 399 4.35 Your employment outcome. 754 4.23 Employment benefits provided by your new employer. 452 3.28 1,142 4.63 Overall, how do you rate the services you received?
Clients Served and Closed for 2012 Closed, Unsuccessful 5,066 Successfully Employed 4,559 Individualized Plans for Employment Written 6,737 Clients Served 21,546 Consumer Satisfaction Survey The ratings for the various services consumers received are presented below using the average (mean) score given to each item by all respondents interviewed. The respondents were asked to rate the following items on a scale of 1 to 5, with 1 being very bad and 5 being very good. Thus, a high score indicates that the service was good and a low score that it was bad. Service Rated by Consumers Number of Consumers Responding Average Rating The help the VR staff provided at the time you applied for VR services. 1,192 4.69 The help from the VR staff during the planning of your services. 1,189 4.70 The help from the VR staff when you were receiving your VR services. 1,190 4.71 The help you received from other agencies or service providers. 399 4.35 Your employment outcome. 754 4.23 Employment benefits provided by your new employer. 452 3.28 Overall, how do you rate the services you received? 1,142 4.63
SRC%20AR%20Text%2012.docx