new tenancy. tenants own priorities are addressed – all contributing to building strong positive relationship with Housing Association. Additional options for purchasing of white Spreads cost of item/s at no additional cost goods and carpets with repayment through (in interest) to tenant – avoiding them the service charge. need to borrow from other potentially more expensive sources. Ongoing support and advice throughout the Tenants tend to come back to Housing tenancy. Officer more readily in future if they are experiencing financial or other difficulties making problem resolution more likely. Good links with other agencies The team has good links with a number of Issues that are more complex and involved agencies in particular the following to which than the housing officers can deal with are it sign posts people and facilitates referrals: addressed. Debt advice ‘Trouble shooting’ of housing benefit Energy advice difficulties and arrangement in place for Housing Benefit housing benefit office to email team, giving ‘early warning’ of issues. Extra help Signposting to local services E.g. Nearest doctor, dentist’ Facilitating deliveries Changing utilities Change of Circumstances forms Meeting cost of services connections This can be from the Tenancy Sustainment Making appointments Fund. Interpreting letters Helps people who may have poor or no reading skills. Office services (Scans, copies) Can speed up benefits claims, etc. What were the outcomes?
new tenancy. Additional options for purchasing of white goods and carpets with repayment through service charge. Ongoing support and advice throughout the tenancy. tenants own priorities are addressed – all contributing to building strong positive relationship with Housing Association. Spreads cost of item/s at no additional cost (in interest) to tenant – avoiding them the need to borrow from other potentially more expensive sources. Tenants tend to come back to Housing Officer more readily in future if they are experiencing financial or other difficulties making problem resolution more likely. Good links with other agencies The team has good links with a number of agencies in particular the following to which it sign posts people and facilitates referrals: Debt advice Energy advice Housing Benefit Issues that are more complex and involved than the housing officers can deal with are addressed. ‘Trouble shooting’ of housing benefit difficulties and arrangement in place for housing benefit office to email team, giving ‘early warning’ of issues. Extra help Signposting to local services Facilitating deliveries Changing utilities Change of Circumstances forms Meeting cost of services connections Making appointments Interpreting letters Office services (Scans, copies) E.g. Nearest doctor, dentist’ This can be from the Tenancy Sustainment Fund. Helps people who may have poor or no reading skills. Can speed up benefits claims, etc. What were the outcomes?
Sustaining_tenancies_Muirhouse_HA.docx