Training to support implementation Statement indicating activities are prohibited until person has undertaken relevant training Monitoring activities to check, ensure or verify compliance Penalties for non-compliance. Customer pre-requisites Context Organisations may have pre-requisites to be attained prior to customers engaging in certain activities or methods of travel. This is not a safety and security requirement/protocol in every business. If such requirement exists this means staff must: Be advised in detail of what these pre-requisites are by type and detail of each – Be told of the classifications/categories of customers to which they apply commonly – these requirements are specific to particular classes of customers/travellers or tours or trips. They are not (generally) universally applicable. Be trained in how to inform customers to maximise communication, enhance – understanding, optimise compliance and annoyance, confusion or misunderstandings Be made aware of the consequences of failing to apply or communicate the protocols/requirements which may include: – Internal disciplinary action Legal action Refusal of businesses (agencies, providers, carriers) to honour promises made because the pre-requisite conditions have nor=t been met. Examples Pre-requisite requirements (which will vary between businesses, trips, travel, tours and individual customers and specific activities) can include the following: Need to hold a current passport and/or visa Need for proof of nominated inoculations Need to have travel insurance Need to be over a certain age Need to be under a certain weight Need to have a certain level of health or fitness Need to buy a return ticket Need to have a specified minimum amount of cash Need to pay a holding deposit for bookings Need to complete payment for tour/travel/tickets by a given date.
Training to support implementation Statement indicating activities are prohibited until person has undertaken relevant training Monitoring activities to check, ensure or verify compliance Penalties for non-compliance. Customer pre-requisites Context Organisations may have pre-requisites to be attained prior to customers engaging in certain activities or methods of travel. This is not a safety and security requirement/protocol in every business. If such requirement exists this means staff must: Be advised in detail of what these pre-requisites are – by type and detail of each Be told of the classifications/categories of customers to which they apply – commonly these requirements are specific to particular classes of customers/travellers or tours or trips. They are not (generally) universally applicable. Be trained in how to inform customers – to maximise communication, enhance understanding, optimise compliance and annoyance, confusion or misunderstandings Be made aware of the consequences of failing to apply or communicate the protocols/requirements – which may include: Internal disciplinary action Legal action Refusal of businesses (agencies, providers, carriers) to honour promises made because the pre-requisite conditions have nor=t been met. Examples Pre-requisite requirements (which will vary between businesses, trips, travel, tours and individual customers and specific activities) can include the following: Need to hold a current passport and/or visa Need for proof of nominated inoculations Need to have travel insurance Need to be over a certain age Need to be under a certain weight Need to have a certain level of health or fitness Need to buy a return ticket Need to have a specified minimum amount of cash Need to pay a holding deposit for bookings Need to complete payment for tour/travel/tickets by a given date.
TM_Follow%20safety%20security%20proc__270115.docx