for reaching the largest number of participants. Key Performance Goals & Objectives Ensure Regulatory Certainty, Consistency and Protection Across the State Strategic Objective / Goal (KPM) Action KPI Baseline Due Date Q1 Q2 Q3 Q4 Target a 24-hour Tracking and Within Complaint acknowledgement to reporting of of Investigation 97.6%/24 hr 97.6%/24 hr 96%/96% complainant. Achieve District’s response the end of Response 98.0%/10 d 97.6%/10 d 2 a 14 calendar day times to the each Time referral and closure or Assistant Deputy quarter conduct initial site visit. Secretary’s Office.
for reaching the largest number of participants. Key Performance Goals & Objectives Ensure Regulatory Certainty, Consistency and Protection Across the State Strategic Goal Objective (KPM) Action KPI Baseline / Due Date Q1 Q2 Q3 Q4 2 Complaint Investigation Response Time Target a 24-hour acknowledgement to complainant. Achieve a 14 calendar day referral and closure or conduct initial site visit. Tracking and reporting of District’s response times to the Assistant Deputy Secretary’s Office. 96%/96% Within of the end of each quarter 97.6%/24 hr 98.0%/10 d 97.6%/24 hr 97.6%/10 d
SWD%20Business%20Plan%20FY%2016-17%20508.docx