Refers to communications services fax, SMS, —voice, Internet telephony and/or voice-messaging applications— that are transported via the Internet Interactive response- interaction with the company via pre-recorded responses to get the callers details and deal IVR with the queries. Often referred to as an automated attendant Having a caller hear details about your company while On hold messaging they are waiting on hold Private automated branch exchange - this telephone network is commonly used by call centres and other PABX organisations. PABX allows a single access number to offer multiple lines to outside callers while providing a range of external lines to internal callers or staff 2 way radio system used to maintain contact with staff in a Pager large establishment. Control panel is usually located in the PABX system Private branch exchange - a private telephone network used within an organisation. Users of the PBX share a PBX certain number of outside lines for making telephone calls external to the PBX Property management system - computer system for a PMS hotel and guest information Means of putting a dollar value onto a phone call This details the status of the room at any point in time - Room status vacant clean, vacant dirty, occupied clean, occupied dirty, out of order
Internet telephony Refers to communications services —voice, fax, SMS, and/or voice-messaging applications— that are transported via the Internet IVR Interactive response- interaction with the company via pre-recorded responses to get the callers details and deal with the queries. Often referred to as an automated attendant On hold messaging Having a caller hear details about your company while they are waiting on hold PABX Private automated branch exchange - this telephone network is commonly used by call centres and other organisations. PABX allows a single access number to offer multiple lines to outside callers while providing a range of external lines to internal callers or staff Pager 2 way radio system used to maintain contact with staff in a large establishment. Control panel is usually located in the PABX system PBX Private branch exchange - a private telephone network used within an organisation. Users of the PBX share a certain number of outside lines for making telephone calls external to the PBX PMS Property management system - computer system for a hotel and guest information Means of putting a dollar value onto a phone call Room status This details the status of the room at any point in time - vacant clean, vacant dirty, occupied clean, occupied dirty, out of order
TM_Operate_a_PABX_switchboard_refined.docx