e.g. how one improvement helps Fail to develop a term and situation; if you can’t make in safety or efficiency long term measurement progress quickly, try breaking View this as your daily work strategy the improvement into smaller – something that is an essential parts part of your role capacity - teach Put systems in place that monitor improvement science to team that changes are sustained or members as you do tests of signal a need for further change improvement Assure patients/families are Use Change Ideas from Appendix part of the improvement B to challenge the team to Measure results a – continue to aim high combination of fast and long Celebrate small wins term feedback that includes Experiment. Understand what process measures then test of change has impact and outcome measures; share then expand results; keep testing Measure ongoing results to assure sustained results Ask next?’; can ‘what’s ‘what we do even better?’ Provide regular recognition for the changes made and sustained Remind team members of the progress made
e.g. how one improvement helps in safety or efficiency View this as your daily work – something that is an essential part of your role Put systems in place that monitor that changes are sustained or signal a need for further improvement Use Change Ideas from Appendix B to challenge the team to continue to aim high Celebrate small wins Experiment. Understand what test of change has impact and then expand Fail to develop a term and long term measurement strategy situation; if you can’t make progress quickly, try breaking the improvement into smaller parts capacity - teach improvement science to team members as you do tests of change Assure patients/families are part of the improvement Measure results – a combination of fast and long term feedback that includes process measures then outcome measures; share results; keep testing Measure ongoing results to assure sustained results Ask ‘what’s next?’; ‘what can we do even better?’ Provide regular recognition for the changes made and sustained Remind team members of the progress made
Tools_Resource_Listen_to_understand-conversationguide_6-2017.docx