3. Why do we need service recovery? Answer: . Step 1: Respond Promptly Discussion Question: When is the right time for service recovery? 1. Answer: Step 2: Take Ownership Discussion Question: From a customer’s perspective, how many people should it take to correct a problem? 1. Answer: Step 3: Apologize Sincerely Discussion Questions: 1. What is a critical step to service recovery? Answer:
3. Why do we need service recovery? Answer: . Step 1: Respond Promptly Discussion Question: 1. When is the right time for service recovery? Answer: Step 2: Take Ownership Discussion Question: 1. From a customer’s perspective, how many people should it take to correct a problem? Answer: Step 3: Apologize Sincerely Discussion Questions: 1. What is a critical step to service recovery? Answer:
TD9SixStepstoService%20Recovery%20wkbk%20FINAL%203.6.17.docx