TERMS OF BUSINESS Issue Date: 04 October 2017 Effective Date: 03 October 2017 Index 1. 2 24. Win, No Fee” 7 “No Agreement 2. 2 25. 7 3. 2 26. Statutory Charge & 4. 2 Public Funding 7-8 5. Compulsory layer of 27. 8 professional Indemnity 2-3 28. 8 6. Avoidance of Discrimination 29. 8 & Promotion of Equality & Diversity 3 30. Conduct of Business Rules 8 7. 3 31. Client Due Diligence in 8. 3 relation to money laundering and terrorist financing 8 9. 3 32. 8 10. Vetting of files and Confidentiality 3-4 33. 8-9 11. 4 34. 9 12. 4 35. 9 13. 4 36. 9 14. 4-5 37. 9 15. Our charges and 38. 9 expenses 5 39. Financial Arrangements 16. 5 with Clients 9-10 17. 5 40. 10 18. VAT, Expenses & 41. Providing exempt Insurance Disbursements 5 Mediations 10 19. The Consumer 42. Complaints with regards to Contracts (Information, Financial Services 10 Cancellation and Additional Charges) Regulations 2013 5-6 43. 10-11 20. 6-7 44. 11 21. 7 22. 7 23. 7
TERMS OF BUSINESS Issue Date: 04 October 2017 Effective Date: 03 October 2017 Index 1. 2 2. 2 3. 2 4. 2 5. Compulsory layer of professional Indemnity 2-3 6. Avoidance of Discrimination & Promotion of Equality & Diversity 3 7. 3 8. 3 9. 3 10. Vetting of files and Confidentiality 3-4 11. 4 12. 4 13. 4 14. 4-5 15. Our charges and expenses 5 16. 5 17. 5 18. VAT, Expenses & Disbursements 5 19. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 5-6 20. 6-7 21. 7 22. 7 23. 7 24. “No Win, No Fee” 7 Agreement 25. 7 26. Statutory Charge & Public Funding 7-8 27. 8 28. 8 29. 8 30. Conduct of Business Rules 8 31. Client Due Diligence in relation to money laundering and terrorist financing 8 32. 8 33. 8-9 34. 9 35. 9 36. 9 37. 9 38. 9 39. Financial Arrangements with Clients 9-10 40. 10 41. Providing exempt Insurance Mediations 10 42. Complaints with regards to Financial Services 10 43. 10-11 44. 11
TERMS_OF_BUSINESS_January_2018.docx