with relevant authorities where appropriate, contact the relevant government – office and speak to personnel there about what is currently required in terms of compliance issues Speak to supervisors get their input about the job and find out what their – expectations are about what workers must be able to do to management find out what they believe should be included in the training. – Often they will have valuable input to make regarding future directions of the business and how those new directions might impact on training content. When you have finished gathering information about the training objectives, you should: Prepare written training objectives if they have not already been prepared – Present your newly written (or revised) training objectives to staff and management – to get feedback about whether or not those objectives will achieve what everyone wants. Decide generic and technical skills, knowledge and attitudes for inclusion in training Generic skills Generic skills are skills that most are required to have in accordance with their nominated workplace roles and responsibilities. Generic skills can be used anywhere throughout the organisation and are seen as the basis for operations and the foundation for training in technical skills. Examples of generic skills are: Showing knowledge of company policies and procedures through workplace behaviour Completing internal documentation Answering the phone
with relevant authorities – where appropriate, contact the relevant government office and speak to personnel there about what is currently required in terms of compliance issues Speak to supervisors – get their input about the job and find out what their expectations are about what workers must be able to do to management – find out what they believe should be included in the training. Often they will have valuable input to make regarding future directions of the business and how those new directions might impact on training content. When you have finished gathering information about the training objectives, you should: Prepare written training objectives – if they have not already been prepared Present your newly written (or revised) training objectives to staff and management – to get feedback about whether or not those objectives will achieve what everyone wants. Decide generic and technical skills, knowledge and attitudes for inclusion in training Generic skills Generic skills are skills that most are required to have in accordance with their nominated workplace roles and responsibilities. Generic skills can be used anywhere throughout the organisation and are seen as the basis for operations and the foundation for training in technical skills. Examples of generic skills are: Showing knowledge of company policies and procedures through workplace behaviour Completing internal documentation Answering the phone
TM_Prepare_&_deliver_training_sessions_refined.docx