h. Provider must demonstrate willingness to Policy statement visibly posted provide services to individuals regardless of at agency gender, sexual orientation, religion, race, or Policy and procedures ability to pay. Policy statement posted at agency, including in intake materials, if any, and on file at agency as examined by grantee 2. HIV Continuum of Care a. Providers must establish formal collaborative Memoranda of Agreement or agreements with HIV and other service Memoranda of Understanding organizations. b. Providers must inform consumers of the various Informational flyers, handouts, HIV services and resources available throughout resource manuals, literature the state. Documentation in consumer records of resources given c. Providers must have a resource referral and Referral tracking system for tracking system with identified HIV and other each service category service providers. 3. Staff Requirements a. Providers must have written personnel policies Policies and procedures and procedures. b. Providers must offer to staff and contracted Position descriptions service providers their job descriptions that address minimum qualifications, core competencies, and job responsibilities. c. Providers must ensure that services are provided Training/in-service in a culturally-competent, compassionate, non- certificates/sign-in sheets judgmental, and comprehensible manner. Staff interview Consumer satisfaction survey Consumer grievances
h. Provider must demonstrate willingness to provide services to individuals regardless of gender, sexual orientation, religion, race, or ability to pay. Policy statement posted at agency, including in intake materials, if any, and on file at agency as examined by grantee Policy statement visibly posted at agency Policy and procedures 2. HIV Continuum of Care a. Providers must establish formal collaborative agreements with HIV and other service organizations. Memoranda of Agreement or Memoranda of Understanding b. Providers must inform consumers of the various HIV services and resources available throughout the state. Informational flyers, handouts, resource manuals, literature Documentation in consumer records of resources given c. Providers must have a resource referral and tracking system with identified HIV and other service providers. Referral tracking system for each service category 3. Staff Requirements a. Providers must have written personnel policies and procedures. Policies and procedures b. Providers must offer to staff and contracted service providers their job descriptions that address minimum qualifications, core competencies, and job responsibilities. Position descriptions c. Providers must ensure that services are provided in a culturally-competent, compassionate, non- judgmental, and comprehensible manner. Training/in-service certificates/sign-in sheets Staff interview Consumer satisfaction survey Consumer grievances
Standards%20of%20Care%20May%202018.docx