Proof of Ensure 100% collection and receipt of receipt Monthly Monthly Monthly funding as per DoRA allocations 12 report report report Progress report on electronic file Create electronic for consumers All creation Bill consumers monthly before the 25th of 12 Report 1 1 1 the month. Accurate Billing Report 12 Residential Sites Business Sites Monthly report on indigent Register all indigent households All registrations Establish and maintain financial systems and policies Report of Increase revenue by 15% 100% revenue per quarter Debts Debts Debts Report Decrease debtors book by 30% 100% recovered recovered recovered Report Establish a Customer Care Centre 1 1 Report Respond to customer queries within 24 All All All All hours Report Settling creditors within 30 days 0 Number of creditors older than 30 days
Establish and maintain financial systems and policies Ensure 100% collection and receipt of funding as per DoRA allocations 12 Proof of receipt Monthly report Monthly report Monthly report Create electronic for consumers All Progress report on electronic file creation Bill consumers monthly before the 25th of the month. 12 Report 1 1 1 Accurate Billing Residential Sites Business Sites 12 Report Register all indigent households All Monthly report on indigent registrations Increase revenue by 15% 100% Report of revenue per quarter Decrease debtors book by 30% 100% Report Debts recovered Debts recovered Debts recovered Establish a Customer Care Centre 1 Report 1 Respond to customer queries within 24 hours All Report All All All Settling creditors within 30 days Number of creditors older than 30 days 0 Report
Thembelihle-SDBIP.docx