cases’ for Telecommunications IP Services that are anticipated in agencies are included in the table below. The corresponding requirement sections of this standard are ‘Use – marked in the columns. Telecommunications Internet Protocol Telephony Service Service Management – and Centre office PABX provision Use Case / Scenario Silver Service e-mail Data – latency conference hosting Devices with management broker replace and administration administration IP Own video traditional Service recovery Communications, of to over level and compliant Handsets Government Your solutions Web-chat Multi-service management Unified Quality UC NSW Onshore/offshore VOIP Disaster Paging handsets Collaboration Cloud Performance Softphones Smartphones audio Self-service Full-service Service services Linkage facility IP Telephony and Video Services Call Centre Services Use Case / Scenario Gold Service Telecommunications Internet Protocol Telephony Service Service Management – –
‘Use cases’ for Telecommunications – IP Services that are anticipated in agencies are included in the table below. The corresponding requirement sections of this standard are marked in the columns. Use Case / Scenario – Silver Service Telecommunications – Internet Protocol Telephony Service Service Management VOIP Handsets Paging over IP Softphones Smartphones replace office handsets Your Own Devices Unified Communications, audio and video conference services Linkage to traditional PABX Quality of Service Web-chat Collaboration with e-mail and UC solutions Self-service administration Full-service administration Cloud compliant hosting facility NSW Government Data Centre Onshore/offshore management Service level management Multi-service broker provision Performance and latency Disaster recovery IP Telephony and Video Services Call Centre Services Use Case / Scenario – Gold Service Telecommunications – Internet Protocol Telephony Service Service Management
telecommunications_ip_services_v1.0.docx