Process Plan Notice Steering Convene IDP Attendance Committee of an steering Ensure the development of a credible Integrated Approval of an MSA compliant lDP by Register Rep Forum 1 IDP . Committee Development Plan Council March Minutes: Meeting – process Rep Forum Steering plan Meeting Committee Rep Forum Report on Number of Customer complains Monthly Report Report on customer Ensure effective customer care 12 customer care satisfactory attended to/resolved MM of Complaints care as per register as per register 48monthly 4 x 4 x 4 x Monthly Departmental reports Section reports Reports departmental departmental 79 report presented at reports reports reports meetings Notice Attendance Number of Audit Committee meetings 4 Register 1 Minutes
Ensure the development of a credible Integrated Development Plan Approval of an MSA compliant lDP by Council – March 1 Process Plan Notice Attendance Register Minutes: Steering Committee Rep Forum of an IDP process plan . Steering Committee Rep Forum Meeting Convene IDP steering Committee Rep Forum Meeting Ensure effective customer care Number of Customer complains satisfactory attended to/resolved MM 12 Monthly Report of Complaints Report on customer care as per register Report on customer care as per register Monthly Departmental reports Section 79 report 48monthly reports presented at meetings Reports 4 x reports 4 x departmental reports 4 x departmental reports Number of Audit Committee meetings 4 Notice Attendance Register Minutes 1
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