Slide No Trainer Trainer explains to trainees include guests, friends of guests and ‘customers’ visitors generally they can be individuals, families or groups of business people or – tour groups. Trainer presents to trainees ways to new knowledge with customers (depending on the type of information involved) can include: Verbally providing advice that includes the new information supplementing – information with hard copy materials such as maps, brochures and handouts Preparing posters to the information and placing these posters in high – visibility areas such as reception and elevators or in information areas located near reception or foyer area Producing handouts perhaps of recipes, local events, sample itineraries for – local trips (it is a good idea to develop a series of trips of this nature focusing on two-hour trips, half-day trips and full-day trips). Slide Slide No Trainer Notes Trainer advises trainees about other techniques for incorporating new or revised knowledge into everyday workplace practice: Working in accordance with new/revised requirements actual practice must – reflect the changes or new knowledge new knowledge to modify personal work practices such as using new – information to devise a better, safer or more effective way to do traditional tasks Updating printed materials such as checklists, standard operating – procedures, training materials, service standards, manuals Supplying information to customers that incorporates the new knowledge this – can include: Responses to customer questions Being proactive and offering information of interest/important to individual customers without waiting to be asked for it. Slide Slide No Trainer Notes Trainer provides a recap of the Element asking questions to check trainee understanding and responding to questions from trainees, as required.
Slide No Trainer Trainer explains to trainees ‘customers’ include guests, friends of guests and visitors generally – they can be individuals, families or groups of business people or tour groups. Trainer presents to trainees ways to new knowledge with customers (depending on the type of information involved) can include: Verbally providing advice that includes the new information – supplementing information with hard copy materials such as maps, brochures and handouts Preparing posters to the information – and placing these posters in high visibility areas such as reception and elevators or in information areas located near reception or foyer area Producing handouts – perhaps of recipes, local events, sample itineraries for local trips (it is a good idea to develop a series of trips of this nature focusing on two-hour trips, half-day trips and full-day trips). Slide Slide No Trainer Notes Trainer advises trainees about other techniques for incorporating new or revised knowledge into everyday workplace practice: Working in accordance with new/revised requirements – actual practice must reflect the changes or new knowledge new knowledge to modify personal work practices – such as using new information to devise a better, safer or more effective way to do traditional tasks Updating printed materials – such as checklists, standard operating procedures, training materials, service standards, manuals Supplying information to customers that incorporates the new knowledge – this can include: Responses to customer questions Being proactive and offering information of interest/important to individual customers without waiting to be asked for it. Slide Slide No Trainer Notes Trainer provides a recap of the Element asking questions to check trainee understanding and responding to questions from trainees, as required.
TG_Maintain_hosp_ind_knowledge_refined.docx