Post charges to guest accounts Performing front office manager duties during their shift Reconcile posting of transactions within the Undertaking auditor functions areas of responsibility Assuming leadership during of emergency at the premises during the night shift Identify and resolve discrepancies in the posting Dealing with guest queries and complaints of internal charges Organising night staff meetings Implement requirements of internal financial systems and controls Liaising with security personnel to ensure the safety and security of guests and property. Check room status and reconcile variations Experience required by a night auditor may be related to: Secure, record and prepare funds for banking Front office and reception experience Element 3: Verify occupancy position of the Operation of front office reservation and other electronic systems property Accounting, cash handling and cash control procedures Check and validate room status Posting of charges and internal protocols relating to validation of charges and their allocation to the Investigate discrepancies in room status correct accounts/folios Adjust to reflect actual room internal records Staff management and customer/guest contact skills. status Enterprise policies and procedures might include: Element 4: Contribute to management decisions Safety and internal security of guests and property Prepare management and operational reports Financial protocols, including internal cash control and external banking procedures Distribute reports internally according to Guest relationships enterprise requirements Emergency management and protocols during an emergency Monitor and evaluate night auditing duties to provide feedback to management on Guest behaviour opportunities for improvement Discretionary authorities when dealing with guests and resolving complaints Staff management and discipline Free of charge rooms (FOC) policy. The role of communication in night auditor activities should relate to: Internal communication with guests
Post charges to guest accounts Reconcile posting of transactions within the areas of responsibility Identify and resolve discrepancies in the posting of internal charges Implement requirements of internal financial systems and controls Check room status and reconcile variations Secure, record and prepare funds for banking Element 3: Verify occupancy position of the property Check and validate room status Investigate discrepancies in room status Adjust internal records to reflect actual room status Element 4: Contribute to management decisions Prepare management and operational reports Distribute reports internally according to enterprise requirements Monitor and evaluate night auditing duties to provide feedback to management on opportunities for improvement Performing front office manager duties during their shift Undertaking auditor functions Assuming leadership during of emergency at the premises during the night shift Dealing with guest queries and complaints Organising night staff meetings Liaising with security personnel to ensure the safety and security of guests and property. Experience required by a night auditor may be related to: Front office and reception experience Operation of front office reservation and other electronic systems Accounting, cash handling and cash control procedures Posting of charges and internal protocols relating to validation of charges and their allocation to the correct accounts/folios Staff management and customer/guest contact skills. Enterprise policies and procedures might include: Safety and internal security of guests and property Financial protocols, including internal cash control and external banking procedures Guest relationships Emergency management and protocols during an emergency Guest behaviour Discretionary authorities when dealing with guests and resolving complaints Staff management and discipline Free of charge rooms (FOC) policy. The role of communication in night auditor activities should relate to: Internal communication with guests
TG_Conduct_a_night_audit_Final_refined.docx