Apologise in a sincere manner: say – Use and you” where appropriate: “Please” “Thank understand this is for everyone’s benefit” “Please understand this rule applies to everyone and is not a personal thing “Please against you” you for understanding” “Thank Be respectful use the person’s name if known or use or if name is – – “Sir” “Madam” not known Advise the reason why the request cannot be met see reasons for the – ‘Explaining refusal’ (see below)
Apologise – in a sincere manner: say Use “Please” and “Thank you” where appropriate: “Please understand this is for everyone’s benefit” “Please understand this rule applies to everyone and is not a personal thing against you” “Thank you for understanding” Be respectful – use the person’s name if known – or use “Sir” or “Madam” if name is not known Advise the reason why the request cannot be met – see ‘Explaining reasons for the refusal’ (see below)
TM_Manage_RSA_refined.docx