ABN. 58 079 868 116 PO Box 468, FYSHWICK ACT 2609 p: 02 6195 3176 | f: 02 6228 1604 w: 14 August 2017 The Commissioners, Human Services Inquiry Productivity Commission Locked Bag 2, Collins Street East Melbourne Vic 8003 Dear Dr King and Mr Spencer, As requested during our appearance at the Productivity Commission Reforms to Human Services Public Hearing on 25th July 2017 in Canberra, please find below further information about aspects of our previous submission to the inquiry (DR532). Baptcare Quality of Life Framework For the past two years, Baptist Care Australia member, Baptcare, has been developing and implementing an organisation-wide approach to measuring outcomes. The outcomes measurement framework is now embedded across their family and community service offerings, asylum seeker accommodation program, and the pilot has recently concluded across aged care. Baptcare is looking to further develop and pilot the outcomes measurement framework to their social housing program by the end of 2017. The Baptcare Quality of Life Framework (appendix 1) was developed in response to social and aged services industry standards and changes, Government and philanthropic funders seeking to improve efficiency and shift risk, and changing expectations from stakeholders. Baptcare commissioned EY in 2014 to develop an approach and framework to measure quality of life outcomes. The Baptcare Framework measures whole-of-life quality across three impact areas (independence, social participation and wellbeing) and nine outcomes (personal development, self-determination, rights, interpersonal relations, social inclusion, emotional, physical, material and spiritual wellbeing). The Framework has been able to demonstrate improvements in across clients’ lives these impact areas by using baseline and follow-up measures. At the same time, client responses also attribute a proportion of their quality of life improvement to the work of Baptcare (compared to change attributable to other circumstances). These quality measures have also started to be used to improve service design, planning and delivery.
ABN. 58 079 868 116 PO Box 468, FYSHWICK ACT 2609 p: 02 6195 3176 | f: 02 6228 1604 w: 14 August 2017 The Commissioners, Human Services Inquiry Productivity Commission Locked Bag 2, Collins Street East Melbourne Vic 8003 Dear Dr King and Mr Spencer, As requested during our appearance at the Productivity Commission Reforms to Human Services Public Hearing on 25th July 2017 in Canberra, please find below further information about aspects of our previous submission to the inquiry (DR532). Baptcare Quality of Life Framework For the past two years, Baptist Care Australia member, Baptcare, has been developing and implementing an organisation-wide approach to measuring outcomes. The outcomes measurement framework is now embedded across their family and community service offerings, asylum seeker accommodation program, and the pilot has recently concluded across aged care. Baptcare is looking to further develop and pilot the outcomes measurement framework to their social housing program by the end of 2017. The Baptcare Quality of Life Framework (appendix 1) was developed in response to social and aged services industry standards and changes, Government and philanthropic funders seeking to improve efficiency and shift risk, and changing expectations from stakeholders. Baptcare commissioned EY in 2014 to develop an approach and framework to measure quality of life outcomes. The Baptcare Framework measures whole-of-life quality across three impact areas (independence, social participation and wellbeing) and nine outcomes (personal development, self-determination, rights, interpersonal relations, social inclusion, emotional, physical, material and spiritual wellbeing). The Framework has been able to demonstrate improvements in clients’ lives across these impact areas by using baseline and follow-up measures. At the same time, client responses also attribute a proportion of their quality of life improvement to the work of Baptcare (compared to change attributable to other circumstances). These quality measures have also started to be used to improve service design, planning and delivery.
subdr532-human-services-reform-attachment.docx