Attachment 1: Actions in the NSQHS Standards related to health literacy Item Action Health literacy strategies 1.17 1.17.1 The organisation has a charter of patient Understand your population rights that is consistent with the current national Provide information that is charter of healthcare rights clear, focussed and usable 1.17.2 Information on patient rights is provided and explained to patients and carers 1.17.3 Systems are in place to support patients who are at risk of not understanding their healthcare rights 1.18 1.18.1 Patients and carers are partners in the Take a universal precautions planning for their treatment approach Understand the needs and 1.18.2 Mechanisms are in place to monitor and preferences of individuals improve documentation of informed consent Confirm that the information 1.18.3 Mechanisms are in place to align the provided meets the patient’s information provided to patients with their capacity to needs understand 1.18.4 Patients and carers are supported to document clear advance care directives and/or treatment limiting orders 2.1 2.1.1 Consumers and/or carers are involved in the Understand your population governance of the health service organisation Provide information that is clear, focussed and usable 2.1.2 Governance partnerships are reflective of the diverse range of backgrounds in the population served by the health service organisation, including those people who do not usually provide feedback 2.2 2.2.1 The health service organisation establishes Provide information that is mechanisms for engaging consumers and/or carers clear, focussed and usable in the strategic and/or operational planning for the organisation 2.2.2 Consumers and/or carers are actively involved in decision making about safety and quality 2.3 2.3.1 Health service organisations provide Provide information that is orientation and ongoing training for consumers clear, focussed and usable
Attachment 1: Actions in the NSQHS Standards related to health literacy Item Action Health literacy strategies 1.17 1.17.1 The organisation has a charter of patient rights that is consistent with the current national charter of healthcare rights Understand your population Provide information that is clear, focussed and usable 1.17.2 Information on patient rights is provided and explained to patients and carers 1.17.3 Systems are in place to support patients who are at risk of not understanding their healthcare rights 1.18 1.18.1 Patients and carers are partners in the planning for their treatment Take a universal precautions approach Understand the needs and preferences of individuals Confirm that the information provided meets the patient’s needs 1.18.2 Mechanisms are in place to monitor and improve documentation of informed consent 1.18.3 Mechanisms are in place to align the information provided to patients with their capacity to understand 1.18.4 Patients and carers are supported to document clear advance care directives and/or treatment limiting orders 2.1 2.1.1 Consumers and/or carers are involved in the governance of the health service organisation Understand your population Provide information that is clear, focussed and usable 2.1.2 Governance partnerships are reflective of the diverse range of backgrounds in the population served by the health service organisation, including those people who do not usually provide feedback 2.2 2.2.1 The health service organisation establishes mechanisms for engaging consumers and/or carers in the strategic and/or operational planning for the organisation Provide information that is clear, focussed and usable 2.2.2 Consumers and/or carers are actively involved in decision making about safety and quality 2.3 2.3.1 Health service organisations provide orientation and ongoing training for consumers Provide information that is clear, focussed and usable
Standard-2-Tip-Sheet-8-Health-Literacy-and-the-NSQHS-Standards.docx