Area Description 1 Description 2 Description 3 Senior leadership Senior leaders do not consider patient and Senior leaders are aware of and Senior leaders provide resources necessary to support for patient family involvement in improvement a top communicate support for patient and involve patient and family advisors in and family priority. family involvement in improvement. improvement. involvement Beyond patient satisfaction surveys or We have patient and family advisors Patient and families are members of standing Experience with focus groups, our organization does not and/or a patient and family advisory committees and make decisions at the patient and family have a formal method for patient and council. program and policy level. involvement family feedback. Staff in this organization occasionally Staff in this organization work effectively Staff are effective at working collaboratively Collaboration work in multidisciplinary teams to provide across disciplines to provide care to in multidisciplinary teams that include and teamwork care. patients. patients and families as valued members of the care team. What supports the idea of involving patient and family advisors? What are your current challenges? How confident are you about successfully involving patient and family advisors in your improvement work (on a 1–10 scale with 1 = not confident at all and 10 = extremely confident)?
Area Description 1 Description 2 Description 3 Senior leadership support for patient and family involvement Senior leaders do not consider patient and family involvement in improvement a top priority. Senior leaders are aware of and communicate support for patient and family involvement in improvement. Senior leaders provide resources necessary to involve patient and family advisors in improvement. Experience with patient and family involvement Beyond patient satisfaction surveys or focus groups, our organization does not have a formal method for patient and family feedback. We have patient and family advisors and/or a patient and family advisory council. Patient and families are members of standing committees and make decisions at the program and policy level. Collaboration and teamwork Staff in this organization occasionally work in multidisciplinary teams to provide care. Staff in this organization work effectively across disciplines to provide care to patients. Staff are effective at working collaboratively in multidisciplinary teams that include patients and families as valued members of the care team. What supports the idea of involving patient and family advisors? What are your current challenges? How confident are you about successfully involving patient and family advisors in your improvement work (on a 1–10 scale with 1 = not confident at all and 10 = extremely confident)?
Strat1_Implement_Hndbook_508_v2.docx