Active Listening Skills These involve: Paying full attention and communicating this through verbal and non-verbal cues which include: Looking interested Leaning forward while not compromising the space supervisee’s personal Offering eye contact sensitively and as appropriate Nodding Encouraging through or similar ‘ah ha’s’, mmm… what has been said to ensure accurate understanding and clarification. Paraphrasing The following phrases can be useful: just you ‘Can I check I’ve understood, said….’ what ‘So you’re saying is….’ Summarising this is really useful tool for checking understanding or any agreed actions so – far, and particularly before moving on to another topic. You may like to use: it ‘Overall, seems that…’ seems to be most important to you ‘What is…’ to pull this ‘So together…’ so ‘To summarise far…’ Reflecting feelings to show recognition that feelings are important while – someone’s checking out understanding and interpretation. This can be very empowering and release the energy to change and develop. Useful phrases include: supervisee’s sound upset (or very pleased) about ‘You that’ that you seem anxious when you ‘I notice mention…’
Active Listening Skills These involve: Paying full attention and communicating this through verbal and non-verbal cues which include: Looking interested Leaning forward while not compromising the supervisee’s personal space Offering eye contact sensitively and as appropriate Nodding Encouraging through ‘ah ha’s’, mmm… or similar Paraphrasing what has been said to ensure accurate understanding and clarification. The following phrases can be useful: ‘Can I just check I’ve understood, you said….’ ‘So what you’re saying is….’ Summarising – this is really useful tool for checking understanding or any agreed actions so far, and particularly before moving on to another topic. You may like to use: ‘Overall, it seems that…’ ‘What seems to be most important to you is…’ ‘So to pull this together…’ ‘To summarise so far…’ Reflecting feelings – to show recognition that someone’s feelings are important while checking out understanding and interpretation. This can be very empowering and release the supervisee’s energy to change and develop. Useful phrases include: ‘You sound upset (or very pleased) about that’ ‘I notice that you seem anxious when you mention…’
Supervision%20toolkit%2001.08.16.docx