Develop Performance Agreements for Performance Agreements Municipal Section 57 Manager and Section 57 Managers 6 Agreements managers & 2016/2017 submit to council for approval Process Plan Steering Notice Committee Attendance Rep Forum Ensure the development of a credible Integrated Approval of an MSA compliant lDP by Register Meeting 1 . . Development Plan Council March Minutes: – Steering Tabling of final Committee IDP draft to Rep Forum council Report on Number of Customer complains Monthly Report Report on customer Ensure effective customer care 12 customer care satisfactory attended to/resolved MM of Complaints care as per register as per register 48monthly 4 x 4 x 4 x Monthly Departmental reports Section reports Reports departmental departmental 79 report presented at reports reports reports meetings Notice Attendance Number of Audit Committee meetings 4 Register 1 Minutes
Performance Agreements Municipal Manager and Section 57 Managers 2016/2017 6 Agreements Develop Performance Agreements for Section 57 managers & submit to council for approval Ensure the development of a credible Integrated Development Plan Approval of an MSA compliant lDP by Council – March 1 Process Plan Notice Attendance Register Minutes: Steering Committee Rep Forum . . Steering Committee Rep Forum Meeting Tabling of final IDP draft to council Ensure effective customer care Number of Customer complains satisfactory attended to/resolved MM 12 Monthly Report of Complaints Report on customer care as per register Report on customer care as per register Monthly Departmental reports Section 79 report 48monthly reports presented at meetings Reports 4 x reports 4 x departmental reports 4 x departmental reports Number of Audit Committee meetings 4 Notice Attendance Register Minutes 1
Thembelihle-SDBIP.docx