2. 3. PRACTICE, PRACTICE, PRACTICE and you’ll have more confidence! It’s Fun To Be Good! Closing Words On the next page, you'll find a summary of the key points made in this course. They're crucial because they make a real difference to you and to your future. We urge you to do things with them: 1. Memorize them; 2. Keep them in mind every time you talk with a customer and 3. Practice them. The last of the three is by far the most important. Knowing how to communicate effectively isn't good enough. You need to put what you know to use. You need to make it work for you. If you do, you'll get what we promised at the start of this course more satisfaction from your job and – a brighter future for your organization and for yourself. You've got the skills. ● You've got the knowledge. ● You've got the purpose. ● THE REST IS UP TO YOU! ● Good Luck! And Remember – IT'S FUN TO BE GOOD
2. 3. PRACTICE, PRACTICE, PRACTICE and you’ll have more confidence! It’s Fun To Be Good! Closing Words On the next page, you'll find a summary of the key points made in this course. They're crucial because they make a real difference to you and to your future. We urge you to do things with them: 1. Memorize them; 2. Keep them in mind every time you talk with a customer and 3. Practice them. The last of the three is by far the most important. Knowing how to communicate effectively isn't good enough. You need to put what you know to use. You need to make it work for you. If you do, you'll get what we promised at the start of this course – more satisfaction from your job and a brighter future for your organization and for yourself. ● You've got the skills. ● You've got the knowledge. ● You've got the purpose. ● THE REST IS UP TO YOU! Good Luck! And Remember – IT'S FUN TO BE GOOD
TD4Five%20Forbidden%20Phrases%20wkbk%20DRAFT.docx