FOI 1900 Query I would like to request information under the Freedom of Information Act. The information that I require relates to a specific telecommunications contract. The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract: Question Response 1. Please can you send me the following contract information with regards to the organisation’s telephone Telecomms NEC VoIP Rotherham (1) system maintenance contract NEC VoIP Doncaster (2) (VOIP or PBX, other) for hardware and Software maintenance and support: Contract Type: ISDX Managed Managed/Shared – Maintenance, Managed, Commsware – Shared (If so please Managed state orgs) Existing Supplier: If there Daisy Getronics is more than one Communications supplier please split BTS Holdings Ltd each contract up individually. Annual Average Spend: Daisy £7k Getronics £4,925 The annual average BTS £4k Getronics c.£25,000 spend for this contract and please provide the average spend over the past 3 years for each provider Number of 1600 1500 Hardware Brand: The Siemens NEC primary hardware brand of the organisation’s telephone system. Application(s) running on Realitis version 2x Contact Centre PBX/VOIP systems: 6.2 Call Recording Applications that run on BTS Call Logging the actual PBX or VOIP Commsware Operational Management system. E.g. Contact (MA) Centre, Communication Manager. Telephone System Type: ISDX VoIP (3) PBX, VOIP, Lync etc
FOI 1900 Query I would like to request information under the Freedom of Information Act. The information that I require relates to a specific telecommunications contract. The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract: Question Response 1. Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support: Telecomms NEC VoIP Rotherham (1) NEC VoIP Doncaster (2) Contract Type: Maintenance, Managed, Shared (If so please state orgs) ISDX – Managed Commsware – Managed Managed/Shared Existing Supplier: If there is more than one supplier please split each contract up individually. Daisy Communications BTS Holdings Ltd Getronics Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider Daisy £7k BTS £4k Getronics £4,925 Getronics c.£25,000 Number of 1600 1500 Hardware Brand: The primary hardware brand of the organisation’s telephone system. Siemens NEC Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager. Realitis version 6.2 BTS Commsware 2x Contact Centre Call Recording Call Logging Operational Management (MA) Telephone System Type: PBX, VOIP, Lync etc ISDX VoIP (3)
Telecommunications-FOI-1900-05.03.18.docx