STANDARD MEASURE 9. Consumer Satisfaction Providers must establish evaluation methods to Consumer Advisory Board assess consumer satisfaction and receive meeting notes/minutes feedback on services using any of the following Consumer satisfaction methods: survey/results Consumer Advisory Board Visual verification of Consumer satisfaction survey suggestion box or other Suggestion box or consumer input consumer input mechanisms mechanism during site visit Focus groups and/or public meetings Notes or reports from focus groups and/or public meetings b. Providers must use results from evaluation Quality Improvement Plan methods to improve service delivery. Modification to service delivery policies and procedures based on feedback Inclusion of consumer feedback in internal training/staff communications
STANDARD MEASURE 9. Consumer Satisfaction Providers must establish evaluation methods to assess consumer satisfaction and receive feedback on services using any of the following methods: Consumer Advisory Board Consumer satisfaction survey Suggestion box or consumer input mechanism Focus groups and/or public meetings Consumer Advisory Board meeting notes/minutes Consumer satisfaction survey/results Visual verification of suggestion box or other consumer input mechanisms during site visit Notes or reports from focus groups and/or public meetings b. Providers must use results from evaluation methods to improve service delivery. Quality Improvement Plan Modification to service delivery policies and procedures based on feedback Inclusion of consumer feedback in internal training/staff communications
Standards%20of%20Care%20May%202018.docx