needed when care was 95.3% 92.8% Above needed right away 94.0% 90.7% Q6. Child got check‐up/routine How Well Doctors 95.5% 93.1% Not sig. care appointment as soon as Communicate Q32. Child's personal doctor needed 96.0% 94.1% Not sig. explained things about health in 96.0% 93.9% Not sig. an understandable way Above Q33. Child's personal doctor 97.4% 95.0% Not sig. listened carefully to you Customer Service 85.6% 88.7% Not sig. 92.5% 89.3% Q34. Child's personal doctor Q50. Customer service provided 78.3% 83.8% Not sig. showed respect for what you information or help 93.0% 93.7% Not sig. had to say Q51. Customer service treated Q37. Child's personal doctor member with courtesy and spent enough time with your respect child Shared Decision Making 58.1% Not Available NA Q11. Doctor/health provider 60.2% talked about reasons you might want your child to take a 37.5% medicine Q12. Doctor/health provider 76.5% talked about reasons you might not want your child to take a medicine Q13. Doctor/health provider Health Promotion and 72.4% Not Available NA Education asked you what (Q8) you thought was best for your child when Coordination of Care (Q40) 78.9% 80.1% Not sig. starting or stopping a Ease of Filling out Forms (Q53) 92.8% 95.6% Below prescription medicine
needed when care was needed right away Q6. Child got check‐up/routine care appointment as soon as needed 95.3% 94.0% 92.8% 90.7% Above How Well Doctors Communicate 95.5% 93.1% Not sig. Q32. Child's personal doctor explained things about health in an understandable way Q33. Child's personal doctor listened carefully to you Q34. Child's personal doctor showed respect for what you had to say Q37. Child's personal doctor spent enough time with your child 96.0% 96.0% 97.4% 92.5% 94.1% 93.9% 95.0% 89.3% Not sig. Not sig. Above Not sig. Customer Service 85.6% 88.7% Not sig. Q50. Customer service provided information or help Q51. Customer service treated member with courtesy and respect 78.3% 93.0% 83.8% 93.7% Not sig. Not sig. Shared Decision Making 58.1% Not Available NA Q11. Doctor/health provider talked about reasons you might want your child to take a medicine Q12. Doctor/health provider talked about reasons you might not want your child to take a medicine Q13. Doctor/health provider asked you what you thought was best for your child when starting or stopping a prescription medicine 60.2% 37.5% 76.5% Health Promotion and Education (Q8) 72.4% Not Available NA Coordination of Care (Q40) 78.9% 80.1% Not sig. Ease of Filling out Forms (Q53) 92.8% 95.6% Below
20141210ATTACH_HUSKY%20B%20CAHPS%20Survey%2012%204%202014%20(3)%20(3).docx