Glossary Term Explanation Ante meridiem meaning midday’. 10:00AM is 10 ‘before AM o’clock in the morning A legal position where the ownership of goods is Bailment transferred from one person to another CRS Computerised Reservation System Person making a claim Claimant Contraband Any illegal item being used, possessed or smuggled Fax Facsimile A management person in the Housekeeping Floor Supervisor department with responsibility for one or more floors of guest rooms and facilities Generic information Information that is generally applicable Bailment where a person finds and looks after lost Gratuitous bailment property and there is no charge made for this Serious failure to take care; deliberate disregard for duty of care obligations; to succeed in a negligent’ ‘grossly Grossly negligent claim the evidence must show the person liable demonstrated more than negligence ‘ordinary’ Printed or hand-written materials (as opposed to Hard copy materials electronic/on screen versions) ID Identification A bound book containing details of all lost and found Lost and Register items enabling processing of lost and found items to be documented and tracked Post meridiem meaning midday’. 10:00PM is 10 ‘after PM o’clock at night
Glossary Term Explanation AM Ante meridiem meaning ‘before midday’. 10:00AM is 10 o’clock in the morning Bailment A legal position where the ownership of goods is transferred from one person to another CRS Computerised Reservation System Claimant Person making a claim Contraband Any illegal item being used, possessed or smuggled Fax Facsimile Floor Supervisor A management person in the Housekeeping department with responsibility for one or more floors of guest rooms and facilities Generic information Information that is generally applicable Gratuitous bailment Bailment where a person finds and looks after lost property and there is no charge made for this Grossly negligent Serious failure to take care; deliberate disregard for duty of care obligations; to succeed in a ‘grossly negligent’ claim the evidence must show the person liable demonstrated more than ‘ordinary’ negligence Hard copy materials Printed or hand-written materials (as opposed to electronic/on screen versions) ID Identification Lost and Register A bound book containing details of all lost and found items enabling processing of lost and found items to be documented and tracked PM Post meridiem meaning ‘after midday’. 10:00PM is 10 o’clock at night
TM_Provide_lost_&_found%20_refined.docx