Some special requests are provided by the housekeeping department such as: opening connecting doors, adding an extra bed or baby cot, extra supplies in the guest room. Concierge Staffing levels determining the number of porters required to meet shift demands – Assist in the preparation of arrivals such as tours. This may include preparing envelopes (or similar) to give to, for example, the tour leader or coach captain for distribution of room keys/cards Organising luggage storage especially for large groups of guests who may be on a tour, or who have all come off a recently landed plane. Porters Planning of daily tasks identifying the potentially busy and quiet times – Knowing the arrival time of guests so there are porters available to assist with luggage and escorting guests to their rooms Porters use the arrivals list as a source of information to all the luggage, tag it with the appropriate room number and transport it to the guest’s room. The porter will check the name and corresponding room number, and tag the bag accordingly. Note: in some venues the term Services’ is used to describe the department ‘Uniformed staffed by valets, porters, concierge and door attendants, and in these cases the Arrivals List may be forwarded to the concierge who will distribute it to, or share it with, others who need to become aware of its contents. Security Preparation for Very Important People (VIPs) which may involve the need for – additional security Security may be required to accompany bell boy to escort particular guests to their room. Food & Beverage Special requests that come from room service such as : wine, champagne, fruit platters, chocolates and any food and beverage requests
Some special requests are provided by the housekeeping department such as: opening connecting doors, adding an extra bed or baby cot, extra supplies in the guest room. Concierge Staffing levels – determining the number of porters required to meet shift demands Assist in the preparation of arrivals such as tours. This may include preparing envelopes (or similar) to give to, for example, the tour leader or coach captain for distribution of room keys/cards Organising luggage storage especially for large groups of guests who may be on a tour, or who have all come off a recently landed plane. Porters Planning of daily tasks – identifying the potentially busy and quiet times Knowing the arrival time of guests so there are porters available to assist with luggage and escorting guests to their rooms Porters use the arrivals list as a source of information to all the luggage, tag it with the appropriate room number and transport it to the guest’s room. The porter will check the name and corresponding room number, and tag the bag accordingly. Note: in some venues the term ‘Uniformed Services’ is used to describe the department staffed by valets, porters, concierge and door attendants, and in these cases the Arrivals List may be forwarded to the concierge who will distribute it to, or share it with, others who need to become aware of its contents. Security Preparation for Very Important People (VIPs) – which may involve the need for additional security Security may be required to accompany bell boy to escort particular guests to their room. Food & Beverage Special requests that come from room service such as : wine, champagne, fruit platters, chocolates and any food and beverage requests
TM_Provide_accomm_reception_services_refined.docx