Timescale and Performance Indicator Key Inequalities Identified Description of Lead Action Measure and Source Monitoring Responsibility Outcome/Impact Arrangements Output (For S75 Groups) Local WHSCT Actions; Action 2 Work with Trust Assess current signage and Improved By 2018 Performance & Improvements in Directorates in wayfinding to identity satisfaction by Service partnership with key for improvements hospital / trust Improvement AD Wayfinding across Western Facilities stakeholders and service facilities users and users to develop models Establish a working group reduced complaints Undertake an audit of of good practice and with key trust staff, service existing wayfinding and undertake improvements users and voluntary and implement improvements in in wayfinding in trust community groups to Wayfinding based on good facilities oversee the project and to practice and DDA duties review changes within Trusts Facilities. implemented to establish improvements ( via independent checks/ verifications) Action 3 Improved Work with Trust Undertake a review of and Clearer, more By 2019 All Trust Communication for Directorates in letters, leaflets and effective information. Directorates patients and public partnership with key booklets, in particular of Improved stakeholders groups those used most frequency satisfaction by Work to improve the level including Voluntary and to improve the level and hospital/Trust and quality of information Community sector staff quality of information facilities users and provided to patients in a and the public to review provided in a wider range of reduced complaints range of suitable alternative and improve letters, suitable alternative formats formats leaflets and booklets provided to Patients.
Key Inequalities Identified and Source Action Measure Performance Indicator Timescale and Description of Monitoring Arrangements Lead Responsibility Output Outcome/Impact (For S75 Groups) Local WHSCT Actions; Action 2 Improvements in Wayfinding across Western Facilities Undertake an audit of existing wayfinding and implement improvements in Wayfinding based on good practice and DDA duties within Trusts Facilities. Work with Trust Directorates in partnership with key stakeholders and service users to develop models of good practice and undertake improvements in wayfinding in trust facilities Assess current signage and wayfinding to identity for improvements Establish a working group with key trust staff, service users and voluntary and community groups to oversee the project and to review changes implemented to establish improvements ( via independent checks/ verifications) Improved satisfaction by hospital / trust facilities users and reduced complaints By 2018 Performance & Service Improvement AD Action 3 Improved Communication for patients and public Work to improve the level and quality of information provided to patients in a range of suitable alternative formats Work with Trust Directorates in partnership with key stakeholders groups including Voluntary and Community sector staff and the public to review and improve letters, leaflets and booklets provided to Patients. Undertake a review of and letters, leaflets and booklets, in particular of those used most frequency to improve the level and quality of information provided in a wider range of suitable alternative formats Clearer, more effective information. Improved satisfaction by hospital/Trust facilities users and reduced complaints By 2019 All Trust Directorates
tb.3.8.17.whsct-local-actions-2017-2022.docx