Blank cell Use this tool to Description and formatting Tool 5 Given to clinicians individually with verbal description or as a Establish a set of Communication handout during the clinician training, this overview and behaviors to invite Competencies for checklist highlight behaviors that invite and support the and support the Clinicians patient and family to engage in care. patient and family as members of the care Format: 2-page overview with 1-page observation form checklist team Tool 6 This training can be co-led by a physician, nurse, and patient Prepare clinicians to Communication and family advisors, for a group of physicians, nurses, and support the efforts of Training other professionals. patient and family engagement related Format: PowerPoint presentation slides and talking points to communication members who monitor and provide feedback during interactions with patient What are the and families (at initial nursing assessment and randomly throughout patient’s resources needed? stay) for at least 2 weeks. Staff communicates with patients and families as part of their regular duties. Resources needed for the Costs. Material costs include printing the patient and family tools for Communicating to Improve admission (Tools 1–3), poster (Tool 4: We Are Partners in Your Care), and Quality strategy will vary from lamination or printing of the clinician checklist (Tool 5: Communication hospital to hospital depending Competencies for Clinicians). on the size and scope of what you are setting out to accomplish. Staffing. Staff involved include time for the point person and multidisciplinary team to identify needs and adapt the strategy, the trainers to prepare and conduct the training, staff champions per shift for overall support (registered nurse and physician), and implementation team
Blank cell Use this tool to Description and formatting Tool 5 Communication Competencies for Clinicians Establish a set of behaviors to invite and support the patient and family as members of the care team Given to clinicians individually with verbal description or as a handout during the clinician training, this overview and checklist highlight behaviors that invite and support the patient and family to engage in care. Format: 2-page overview with 1-page observation form checklist Tool 6 Communication Training Prepare clinicians to support the efforts of patient and family engagement related to communication This training can be co-led by a physician, nurse, and patient and family advisors, for a group of physicians, nurses, and other professionals. Format: PowerPoint presentation slides and talking points What are the resources needed? Resources needed for the Communicating to Improve Quality strategy will vary from hospital to hospital depending on the size and scope of what you are setting out to accomplish. Staffing. Staff involved include time for the point person and multidisciplinary team to identify needs and adapt the strategy, the trainers to prepare and conduct the training, staff champions per shift for overall support (registered nurse and physician), and implementation team members who monitor and provide feedback during interactions with patient and families (at initial nursing assessment and randomly throughout patient’s stay) for at least 2 weeks. Staff communicates with patients and families as part of their regular duties. Costs. Material costs include printing the patient and family tools for admission (Tools 1–3), poster (Tool 4: We Are Partners in Your Care), and lamination or printing of the clinician checklist (Tool 5: Communication Competencies for Clinicians).
Strat2_Implement_Hndbook_508.docx