The 2016 PPG Patient Survey This year to improve survey uptake and gain insight into patient experience at the practice the PPG were present in the waiting room most days over the 4 week survey period to distribute survey forms, encourage completion and collect responses. This year 750 forms were distributed by the PPG (9% of practice population) as well as the survey being available on the practice website. 459 responses were received (15 of which were submitted through the website). This represents a 61% response rate. The PPG found the experience to be valuable in terms of improving their understanding of the practice and patient experience. A PPG working party met to review the survey data, comments, Friends and Family Test feedback and complaints themes for the past 12 months. At this review the PPG worked with the practice to propose the above action plan for the year ahead. The action plan was approved at the next full PPG meeting and will be monitored for implementation over the next 12 months. Reporting on results The results of the survey and the action plan will be available of the practice website. The PPG will host an open evening of 6th June 2016 where they will be on hand to talk to patients about the results of the survey and progress with the action plan. The Practice & PPG would like to thank patients for participating in this year’s Patient Survey and for providing valuable feedback.
The 2016 PPG Patient Survey This year to improve survey uptake and gain insight into patient experience at the practice the PPG were present in the waiting room most days over the 4 week survey period to distribute survey forms, encourage completion and collect responses. This year 750 forms were distributed by the PPG (9% of practice population) as well as the survey being available on the practice website. 459 responses were received (15 of which were submitted through the website). This represents a 61% response rate. The PPG found the experience to be valuable in terms of improving their understanding of the practice and patient experience. A PPG working party met to review the survey data, comments, Friends and Family Test feedback and complaints themes for the past 12 months. At this review the PPG worked with the practice to propose the above action plan for the year ahead. The action plan was approved at the next full PPG meeting and will be monitored for implementation over the next 12 months. Reporting on results The results of the survey and the action plan will be available of the practice website. The PPG will host an open evening of 6th June 2016 where they will be on hand to talk to patients about the results of the survey and progress with the action plan. The Practice & PPG would like to thank patients for participating in this year’s Patient Survey and for providing valuable feedback.
Survey%20PPG%20action%20plan%20March%202016.docx