Slide Slide No Trainer Trainer stresses to trainees it is important for them to ensure the following elements are addressed as appropriate when updating information: the person, business, authority or body who provided the up-dated material. this acknowledges their effort and encourages them to keep sending new/updated materials Act on new/revised information immediately. The day the material is received should be the day the old material is replaced with the new material/information Discard all old and out of date materials. leave it lying around the place. It may inadvertently be used to provide incorrect advice/information to guests. Shred the old materials or dispose of them in the trash or recycling bin. Slide No Trainer Notes Trainer advises trainees when they have managed to gather and update local information they must be prepared to share such information with work colleagues and incorporate it into their day to day work activities. Trainer indicates to trainees the ways to share new and/or revised (updated) information with fellow employees are to: Verbally tell your colleagues what you have learned: On a one to one At briefings At staff meetings E-mail co-workers with the information you have discovered attaching relevant information as applicable Prepare a short handout. Put this: On the staff notice board Hand-deliver it explaining it at the time it is handed out In wages envelopes In the internal newsletter Update the internal systems such as CRS, described in the previous Section Replace and replenish internal displays and/or information points with new/revised materials also described in the previous Section. –
Slide Slide No Trainer Trainer stresses to trainees it is important for them to ensure the following elements are addressed as appropriate when updating information: the person, business, authority or body who provided the up-dated material. this acknowledges their effort and encourages them to keep sending new/updated materials Act on new/revised information immediately. The day the material is received should be the day the old material is replaced with the new material/information Discard all old and out of date materials. leave it lying around the place. It may inadvertently be used to provide incorrect advice/information to guests. Shred the old materials or dispose of them in the trash or recycling bin. Slide No Trainer Notes Trainer advises trainees when they have managed to gather and update local information they must be prepared to share such information with work colleagues and incorporate it into their day to day work activities. Trainer indicates to trainees the ways to share new and/or revised (updated) information with fellow employees are to: Verbally tell your colleagues what you have learned: On a one to one At briefings At staff meetings E-mail co-workers with the information you have discovered attaching relevant information as applicable Prepare a short handout. Put this: On the staff notice board Hand-deliver it explaining it at the time it is handed out In wages envelopes In the internal newsletter Update the internal systems such as CRS, described in the previous Section Replace and replenish internal displays and/or information points with new/revised materials – also described in the previous Section.
TG_Develop_&_update_local_knowledge_refined.docx