heard groups identify whether they are aware of pathways NSUG entering service for all groups Ongoing. and access points, establish how mental health Voices (BME/transient/seldom Consultation services respond to their needs, and whether heard/complex populations/LGBT). done in day action is necessary to improve responsiveness services in Knowledge of ways to Identify whether there are issues for BME Biddulph, Leek, improve access communities and other seldom heard groups in Newcastle. Knowledge of of good accessing MH services including crisis services 3 consultation practice. and whether there is a cultural/historical/based events held in Numbers of users currently on poor experience. Identify actions to overcome Staffordshire. accessing the services and any barriers identified Carry out capacity and Online forum in understanding if this is demand mapping for BME communities and place and representative of the population. other groups accessing service and compare Programme of Insight to see if services working with public health data on BME population. targeted focus together. groups underway 4. Urgent and emergency access to crisis care No. Objective Action Led By Outcomes Timescale Improve NHS emergency response to mental health crisis 4.1 COMPLETE Ensure new arrangements for Access Project plan and milestones to be reported to Combined Health Mental Health Timely and supportive response to and AHT deliver crisis response and MHCCN Care MH Trust Access team is all patients accessing Access and that sub-acute crises are responded to now operating AHT. appropriately. a 24/7 service. 4.2 Engage with partners to develop the Review commissioning of RAID in UHNM to Clinical Leads: Timely access to RAID / Psychiatric 31.03.16 strategic approach that will Improve secure 24/7 response in ED. ED/MH/CCG/ Liaison services for patients in ED. the NHS emergency response to Ensure patients are directed to the mental health crisis in line with the Review psychiatric liaison provision (Demand Clinical leads most appropriate pathway to Actions set out in the Crisis Care and Capacity) across acute providers, promote recovery. Concordat. complete gap analysis and options for Mis/CAMHS Improved access to specialist 31.3.2016 improved response Lead psychiatric support in ED Clear specification for liaison Audit ED/acute care in relation to Concordat Commissioners psychiatry in each acute Trust
heard groups identify whether they are aware of pathways and access points, establish how mental health services respond to their needs, and whether action is necessary to improve responsiveness Identify whether there are issues for BME communities and other seldom heard groups in accessing MH services including crisis services and whether there is a cultural/historical/based on poor experience. Identify actions to overcome any barriers identified Carry out capacity and demand mapping for BME communities and other groups accessing service and compare with public health data on BME population. NSUG Voices entering service for all groups (BME/transient/seldom heard/complex populations/LGBT). Knowledge of ways to improve access Knowledge of of good practice. Numbers of users currently accessing the services and understanding if this is representative of the population. Insight to see if services working together. Ongoing. Consultation done in day services in Biddulph, Leek, Newcastle. 3 consultation events held in Staffordshire. Online forum in place and Programme of targeted focus groups underway 4. Urgent and emergency access to crisis care No. Objective Action Led By Outcomes Timescale Improve NHS emergency response to mental health crisis 4.1 Ensure new arrangements for Access and AHT deliver crisis response and that sub-acute crises are responded to appropriately. Project plan and milestones to be reported to MHCCN Combined Health Care MH Trust Timely and supportive response to all patients accessing Access and AHT. COMPLETE Mental Health Access team is now operating a 24/7 service. 4.2 Engage with partners to develop the strategic approach that will Improve the NHS emergency response to mental health crisis in line with the Actions set out in the Crisis Care Concordat. Review commissioning of RAID in UHNM to secure 24/7 response in ED. Review psychiatric liaison provision (Demand and Capacity) across acute providers, complete gap analysis and options for improved response Audit ED/acute care in relation to Concordat Clinical Leads: ED/MH/CCG/ Clinical leads Mis/CAMHS Lead Commissioners Timely access to RAID / Psychiatric Liaison services for patients in ED. Ensure patients are directed to the most appropriate pathway to promote recovery. Improved access to specialist psychiatric support in ED Clear specification for liaison psychiatry in each acute Trust 31.03.16 31.3.2016
Staffordshire-Stoke-on-Trent-Crisis-Care-Concordat-action-plan-REVISED-October.docx