VoIP solution Call centre functionality Computer network integration Screen popping on computer telephony integration providing agents with customer details on their screen Easy customer self-administration software Organising phone lines Toll free phone numbers Use of headsets Conference phones On hold messaging. Ability to record calls
VoIP solution Call centre functionality Computer network integration Screen popping on computer telephony integration providing agents with customer details on their screen Easy customer self-administration software Organising phone lines Toll free phone numbers Use of headsets Conference phones On hold messaging. Ability to record calls
TM_Operate_a_PABX_switchboard_refined.docx