Does the organisation’s vision, mission and Yes Fill in next – philosophy of care reflect the principles of column patient-centred care: No If action is – treating consumers with dignity and needed, add to respect action plan sharing information with consumers encouraging and supporting participation fostering collaboration to the extent that consumers choose. Does the organisation’s vision, mission and Yes Fill in next – philosophy support partnering with column consumers? No If action is – needed, add to action plan Does the organisation have a consumer Yes Fill in next – engagement framework or equivalent? column No If action is – needed, add to action plan Are the organisation’s policies, programs Yes Fill in next – and staff practices consistent with the view column that consumers are partners in health No If action is – care? needed, add to action plan Do the organisation’s leaders model Yes Fill in next – collaboration and partnerships with column consumers? No If action is – needed, add to action plan If applicable to your service, does the Yes Fill in next – organisation have ways of identifying the column population profile and diverse groups within No If action is – the community it serves? needed, add to action plan If applicable to your service, do the Yes Fill in next – consumers working in partnership with the column organisation reflect the diversity of the local No If action is – community? needed, add to action plan Partnering with consumers for improvement What this means: Any improvement activities require a systematic approach. Evidence suggests that involving consumers in improvement activities can led to better patient experience. Therefore, partnerships with consumers should exist across all of the areas where improvement actions are taken, including: strategic and/or operational planning decision-making about safety and quality design and redesign of health services
Does the organisation’s vision, mission and philosophy of care reflect the principles of patient-centred care: treating consumers with dignity and respect sharing information with consumers encouraging and supporting participation fostering collaboration to the extent that consumers choose. Yes – Fill in next column No – If action is needed, add to action plan Does the organisation’s vision, mission and philosophy support partnering with consumers? Yes – Fill in next column No – If action is needed, add to action plan Does the organisation have a consumer engagement framework or equivalent? Yes – Fill in next column No – If action is needed, add to action plan Are the organisation’s policies, programs and staff practices consistent with the view that consumers are partners in health care? Yes – Fill in next column No – If action is needed, add to action plan Do the organisation’s leaders model collaboration and partnerships with consumers? Yes – Fill in next column No – If action is needed, add to action plan If applicable to your service, does the organisation have ways of identifying the population profile and diverse groups within the community it serves? Yes – Fill in next column No – If action is needed, add to action plan If applicable to your service, do the consumers working in partnership with the organisation reflect the diversity of the local community? Yes – Fill in next column No – If action is needed, add to action plan Partnering with consumers for improvement What this means: Any improvement activities require a systematic approach. Evidence suggests that involving consumers in improvement activities can led to better patient experience. Therefore, partnerships with consumers should exist across all of the areas where improvement actions are taken, including: strategic and/or operational planning decision-making about safety and quality design and redesign of health services
Standard-2-Partnering-with-consumers-self-assessment-tool-for-hospitals.docx