Job Description and Person Specification Job Title: Administrator - Stafford office Reporting to: Stafford Counselling Team Manager Hours of work: 6 hours per week - Monday Salary: Scale 3 Points 14-17 £17,195-£18,402 per annum (actual £2,788-£2,984) Job Summary Working within North Staffs Mind’s Counselling team as an Administrator within our Younger Mind service based at our Stafford office. Administrators within our organisation are required to be highly professional and organised, and able to communicate effectively with clients, members of the public and professionals. They must demonstrate the ability to be the first point of contact for our services for, children and young people struggling with their mental wellbeing, and be prepared on occasion to converse with people in distress. Duties and Responsibilities Younger Mind Stafford & District Deal with parents/clients face to face, phone, email, SMS. To work closely and effectively with other members of the administration team to ensure the delivery of a highly efficient service. Deal with professionals face to face, phone, email. Process paperwork all referrals to be promptly opened, entered on the database and – client and closed promptly when counselling has ended to ensure full data collection. Create and amend standard paperwork as and when necessary. Monitor the standard paperwork - photocopy additional supplies as and when necessary. clients in response to requests from referrers or staff. Monitor and check available appointment slots for clients. Fill appointment slots for counsellors, as and when requested to do so by counsellors, or by monitoring the diary Assist in the preparation and production of statistical information on a monthly / quarterly basis as required by North Staffs Mind managers or commissioners. Log both in-coming and post, and take items to the post box or internal mail Attend meetings relevant to this post Take the minutes of Younger Mind Team meetings Attend Younger Mind and North Staffs Mind Away Days Support paid staff and volunteers with administrative tasks, as and when necessary Shop for various items for the premises, as and when necessary
Job Description and Person Specification Job Title: Administrator - Stafford office Reporting to: Stafford Counselling Team Manager Hours of work: 6 hours per week - Monday Salary: Scale 3 Points 14-17 £17,195-£18,402 per annum (actual £2,788-£2,984) Job Summary Working within North Staffs Mind’s Counselling team as an Administrator within our Younger Mind service based at our Stafford office. Administrators within our organisation are required to be highly professional and organised, and able to communicate effectively with clients, members of the public and professionals. They must demonstrate the ability to be the first point of contact for our services for, children and young people struggling with their mental wellbeing, and be prepared on occasion to converse with people in distress. Duties and Responsibilities Younger Mind Stafford & District Deal with parents/clients face to face, phone, email, SMS. To work closely and effectively with other members of the administration team to ensure the delivery of a highly efficient service. Deal with professionals face to face, phone, email. Process paperwork – all referrals to be promptly opened, entered on the database and client and closed promptly when counselling has ended to ensure full data collection. Create and amend standard paperwork as and when necessary. Monitor the standard paperwork - photocopy additional supplies as and when necessary. clients in response to requests from referrers or staff. Monitor and check available appointment slots for clients. Fill appointment slots for counsellors, as and when requested to do so by counsellors, or by monitoring the diary Assist in the preparation and production of statistical information on a monthly / quarterly basis as required by North Staffs Mind managers or commissioners. Log both in-coming and post, and take items to the post box or internal mail Attend meetings relevant to this post Take the minutes of Younger Mind Team meetings Attend Younger Mind and North Staffs Mind Away Days Support paid staff and volunteers with administrative tasks, as and when necessary Shop for various items for the premises, as and when necessary
Stafford-YM-Admin-6-hours-March-2018.docx