Seek clarification about the cause of the delay. – Slide No Trainer Trainer continues to present possible tactics for use in negotiation: If the other party has set limits (for example they have established boundaries of finance, personnel, time, price) trainees might: – Explain why these limits are unacceptable to the venue or business, giving – actual reasons based on relevant issues applicable at the time Respond with venue or department limits so the other party understands the – situation better, gains an understanding of the problems and parameters relevant to the issue Engage in open discussion of limits more facts and honesty are key. – Slide Slide No Trainer Notes Trainer continues to present possible tactics for use in negotiation: If there is a deadlock trainees might: – Claim you do not have the authority to make the change and buy more time to enable more thinking, input from others, re-thinking of your position, goals. Slide Slide No Trainer Notes Trainer continues to present possible tactics for use in negotiation: If the other party keeps silent trainees might: – Ask questions to identify the cause of the problem; to gain more information to – use in the process; to gain a better understanding of what the other party is thinking Ignore the silence do not to it but keep talking, dealing, offering, – negotiations Respond with silence allow the other party to break the silence. –
Seek clarification – about the cause of the delay. Slide No Trainer Trainer continues to present possible tactics for use in negotiation: If the other party has set limits (for example they have established boundaries of finance, personnel, time, price) – trainees might: Explain why these limits are unacceptable – to the venue or business, giving actual reasons based on relevant issues applicable at the time Respond with venue or department limits – so the other party understands the situation better, gains an understanding of the problems and parameters relevant to the issue Engage in open discussion of limits – more facts and honesty are key. Slide Slide No Trainer Notes Trainer continues to present possible tactics for use in negotiation: If there is a deadlock – trainees might: Claim you do not have the authority to make the change and buy more time to enable more thinking, input from others, re-thinking of your position, goals. Slide Slide No Trainer Notes Trainer continues to present possible tactics for use in negotiation: If the other party keeps silent – trainees might: Ask questions – to identify the cause of the problem; to gain more information to use in the process; to gain a better understanding of what the other party is thinking Ignore the silence – do not to it but keep talking, dealing, offering, negotiations Respond with silence – allow the other party to break the silence.
TG_Establish_&_maintain_a_bus_relationship_refined.docx