(E) Chevra Kadisha (Tahara); (F) Public transportation; (G) Gratuities; (H) Telephone and telegraph charges; and (I) Flowers; (9) Suggesting or implying, in manner, that the customer's expressed concern about prices, inexpensive services or merchandise, or desire to save money, is improper or inappropriate; (10) Disparaging before a customer the quality or appearance of merchandise or services advertised or offered for sale; (11) Failing to display less expensive merchandise advertised or offered for sale in the same manner and condition as more expensive merchandise; (12) Making false, misleading, or unsubstantiated claims directly, or by implication, as to the benefits or quality or funeral merchandise or services; (13) Obtaining custody of human remains without explicit prior customer authorization; (14) Failing to release promptly human remains and give information about the care, release or whereabouts of human remains upon customer request; (15) Failing to post conspicuously and legibly the actual retail price on each item of funeral merchandise displayed for sale; (16) Failing to post conspicuously and legibly the actual retail price of funeral merchandise on pictures of the merchandise, when pictures are used for the presentation of merchandise for sale; (17) Inducing a customer to consent to change the desired day or time of funeral, burial, or cremation by misstating facts or circumstances related thereto, if such misstatements resulting in the following: (A) Increased charges for the funeral; or (B) Denial of a customer's desire to have the funeral, burial, or cremation at a particular time, when that particular time was expressed by a customer as an element of the agreement;
(E) Chevra Kadisha (Tahara); (F) Public transportation; (G) Gratuities; (H) Telephone and telegraph charges; and (I) Flowers; (9) Suggesting or implying, in manner, that the customer's expressed concern about prices, inexpensive services or merchandise, or desire to save money, is improper or inappropriate; (10) Disparaging before a customer the quality or appearance of merchandise or services advertised or offered for sale; (11) Failing to display less expensive merchandise advertised or offered for sale in the same manner and condition as more expensive merchandise; (12) Making false, misleading, or unsubstantiated claims directly, or by implication, as to the benefits or quality or funeral merchandise or services; (13) Obtaining custody of human remains without explicit prior customer authorization; (14) Failing to release promptly human remains and give information about the care, release or whereabouts of human remains upon customer request; (15) Failing to post conspicuously and legibly the actual retail price on each item of funeral merchandise displayed for sale; (16) Failing to post conspicuously and legibly the actual retail price of funeral merchandise on pictures of the merchandise, when pictures are used for the presentation of merchandise for sale; (17) Inducing a customer to consent to change the desired day or time of funeral, burial, or cremation by misstating facts or circumstances related thereto, if such misstatements resulting in the following: (A) Increased charges for the funeral; or (B) Denial of a customer's desire to have the funeral, burial, or cremation at a particular time, when that particular time was expressed by a customer as an element of the agreement;
Study-guide-DCMR-Title-17_Chapter-30.docx