Outcome Assessment The learner must: – – The learner is able to: 6.1a Describe the different ways that people communicate 6.1 Understand 6.1b Describe how communication affects relationships at work the importance of 6.1c Describe why it is important to observe and be receptive to an individual’s effective reactions when communicating with them communication at work 6.2a Describe how to establish an individual’s communication and language needs, wishes and preferences 6.2 Understand 6.2b List a range of communication methods and styles that could help meet an how to meet the individual’s communication needs, wishes and preferences communication and language needs, wishes and preferences of individuals 6.3a List barriers to effective communication 6.3 Understand 6.3b Describe ways to reduce barriers to effective communication how to promote effective communication 6.3c Describe how to check whether they (the HCSW/ASCW) have been understood 6.3d Describe where to find information and support or services, to help them communicate more effectively 6.4a Describe what confidentiality means in relation to their role 6.4 Understand the 6.4b List any legislation and agreed ways of working to maintain confidentiality in day-to-day communication principles and practices relating to 6.4c Describe situations where information, normally considered to be confidentiality confidential, might need to be passed on
Outcome – The learner is able to: Assessment – The learner must: 6.1 Understand the importance of effective communication at work 6.1a Describe the different ways that people communicate 6.1b Describe how communication affects relationships at work 6.1c Describe why it is important to observe and be receptive to an individual’s reactions when communicating with them 6.2 Understand how to meet the communication and language needs, wishes and preferences of individuals 6.2a Describe how to establish an individual’s communication and language needs, wishes and preferences 6.2b List a range of communication methods and styles that could help meet an individual’s communication needs, wishes and preferences 6.3 Understand how to promote effective communication 6.3a List barriers to effective communication 6.3b Describe ways to reduce barriers to effective communication 6.3c Describe how to check whether they (the HCSW/ASCW) have been understood 6.3d Describe where to find information and support or services, to help them communicate more effectively 6.4 Understand the principles and practices relating to confidentiality 6.4a Describe what confidentiality means in relation to their role 6.4b List any legislation and agreed ways of working to maintain confidentiality in day-to-day communication 6.4c Describe situations where information, normally considered to be confidential, might need to be passed on
Standard-6.docx