Report on Number of Customer complains Monthly Report Report on customer Ensure effective customer care 12 customer care satisfactory attended to/resolved MM of Complaints care as per register as per register 48monthly 4 x 4 x 4 x Monthly Departmental reports Section reports Reports departmental departmental 79 report presented at reports reports reports meetings Notice Attendance Number of Audit Committee meetings 4 Register 1 Minutes Implement Annual Audit operational plan On going. Reports Ongoing Ongoing Ongoing Notice Attendance IDP Rep Public Participation Number of IDP Rep meetings 3 Register meeting Minutes
Ensure effective customer care Number of Customer complains satisfactory attended to/resolved MM 12 Monthly Report of Complaints Report on customer care as per register Report on customer care as per register Monthly Departmental reports Section 79 report 48monthly reports presented at meetings Reports 4 x reports 4 x departmental reports 4 x departmental reports Number of Audit Committee meetings 4 Notice Attendance Register Minutes 1 Implement Annual Audit operational plan On going. Reports Ongoing Ongoing Ongoing Public Participation Number of IDP Rep meetings 3 Notice Attendance Register Minutes IDP Rep meeting
Thembelihle-SDBIP.docx