Referrals to community services monitoring will commissioning Core 24 MH promptly will reduce risk of continue. liaison services. Understanding patient’s patterns will End of year review in Quarter help development of pathway plans for 4 15/16 of frequent attenders better management to prevent at A&E to identify support attendance mechanisms required to reduce impact and sustain community stability 22 Thorough routine From Jan 2015 CCG Reduction in the number of incidents, Review of all incidents Continued monitoring within review of incidents, Oxleas NHS FT SUI’s and reportable events across all undertaken through proven frameworks will accidents and All Providers providers contract monitoring continue the CCG has – complaints through Improvement in service quality will lead and quality review of adopted a three Borough CQRG to identify and to reduced vulnerability of patients and service providers approach to review of (jointly reduce patterns / more effective interventions through the CCG commissioned) providers to of prevalence Better use of advocacy services by quality and governance ensure holistic review of patients and carers will help inform team. service provision service improvement Staff safety 23 From Jan 2015 CCG Reduction in the number of incidents, As As above Thorough routine review of incidents, Oxleas NHS FT SUI’s and reportable events across all All Providers providers accidents and complaints through Improvement in service quality will lead to reduced vulnerability of staff and CQRG to identify and reduce patterns / more effective interventions areas of prevalence Primary care response 24 Increased use of IAPT From Jan 2015 NHSE Improved access to IAPT will reduce risk IAPT activity has been Continued contract services for both new CCG of relapse on an increasing monitoring and quality review and existing patients MIND in Addressing the presenting need in the trajectory and and impact of additional relevant to presenting Bexley context of long term MH needs will additional resourcing resources deployed to be need enable a focussed intervention relating has supported further monitored to ensure to the patients’ needs at that time and improvements. All performance outcomes across make best use of resources access and all aspects are being achieved. ‘shadow’
Referrals to community services promptly will reduce risk of Understanding patient’s patterns will help development of pathway plans for better management to prevent attendance monitoring will continue. commissioning Core 24 MH liaison services. End of year review in Quarter 4 15/16 of frequent attenders at A&E to identify support mechanisms required to reduce impact and sustain community stability 22 Thorough routine review of incidents, accidents and complaints through CQRG to identify and reduce patterns / of prevalence From Jan 2015 CCG Oxleas NHS FT All Providers Reduction in the number of incidents, SUI’s and reportable events across all providers Improvement in service quality will lead to reduced vulnerability of patients and more effective interventions Better use of advocacy services by patients and carers will help inform service improvement Review of all incidents undertaken through contract monitoring and quality review of service providers through the CCG quality and governance team. Continued monitoring within proven frameworks will continue – the CCG has adopted a three Borough approach to review of (jointly commissioned) providers to ensure holistic review of service provision Staff safety 23 Thorough routine review of incidents, accidents and complaints through CQRG to identify and reduce patterns / areas of prevalence From Jan 2015 CCG Oxleas NHS FT All Providers Reduction in the number of incidents, SUI’s and reportable events across all providers Improvement in service quality will lead to reduced vulnerability of staff and more effective interventions As As above Primary care response 24 Increased use of IAPT services for both new and existing patients relevant to presenting need From Jan 2015 NHSE CCG MIND in Bexley Improved access to IAPT will reduce risk of relapse Addressing the presenting need in the context of long term MH needs will enable a focussed intervention relating to the patients’ needs at that time and make best use of resources IAPT activity has been on an increasing trajectory and additional resourcing has supported further improvements. All ‘shadow’ access and Continued contract monitoring and quality review and impact of additional resources deployed to be monitored to ensure performance outcomes across all aspects are being achieved.
2014-2016-Bexley-MH-Crisis-Care-Action-Plan-October-2015-Update.docx