Competency standard UNIT TITLE: MAINTAIN GUESTS’ FINANCIAL RECORDS NOMINAL HOURS: 30 UNIT NUMBER: D1.HFO.CL2.04 UNIT DESCRIPTOR: This unit deals with skills and knowledge required to create, maintain and present in-house guest accounts in a front office context ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Determine the context of guest Unit Variables financial records The Unit Variables provide advice to interpret the scope and context of this unit of competence, Identify the financial documentation involved allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment Identify the goods and services that require record maintenance This unit applies to all industry sectors that generate and update folios for guests within the labour divisions of the hotel and travel industries and may include: Identify the for the accounting process establishment Front Office Identify the types of transaction processed as Financial documentation involved may include: part of maintaining guest financial records Guest accounts/folios Identify the deposit and advance payment Master folios requirements for the organisation Non-guest folios Identify the room rates that apply to the property City ledgers Identify the guest record keeping system Statement of account Identify the personnel responsible for guest financial records Receipts Identify the limitations and restrictions that apply Advance deposit requests to guest financial transactions with the property
Competency standard UNIT TITLE: MAINTAIN GUESTS’ FINANCIAL RECORDS NOMINAL HOURS: 30 UNIT NUMBER: D1.HFO.CL2.04 UNIT DESCRIPTOR: This unit deals with skills and knowledge required to create, maintain and present in-house guest accounts in a front office context ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Determine the context of guest financial records Identify the financial documentation involved Identify the goods and services that require record maintenance Identify the accounting process for the establishment Identify the types of transaction processed as part of maintaining guest financial records Identify the deposit and advance payment requirements for the organisation Identify the room rates that apply to the property Identify the guest record keeping system Identify the personnel responsible for guest financial records Identify the limitations and restrictions that apply to guest financial transactions with the property Unit Variables The Unit Variables provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment This unit applies to all industry sectors that generate and update folios for guests within the labour divisions of the hotel and travel industries and may include: Front Office Financial documentation involved may include: Guest accounts/folios Master folios Non-guest folios City ledgers Statement of account Receipts Advance deposit requests
TG_Maintain_guests_financial_records_refined.docx