organisations that act as agents on behalf of the organisation to ensure the guest’s satisfaction Class activity Use hotel reports to identify which departments need to know about guest requests. Slide Slide No Trainer Notes By writing details down or printing a copy for the guest on a piece of paper or supplying a standard information sheet or other appropriate pre-prepared document the guest will have a reference and a record of the inquiry and the answer If the guest has a laptop or internet linked telephone the information can be downloaded and still be visible Printed hard copies available to the guest may include any relevant price lists, for example, function menus and room hire, restaurant menus, the prices of spa treatments and laundry services etc. Guests will also receive a price list for services such as the florist or for room service extras, for example, fruit baskets or picnic lunches. Slide Slide No Trainer Notes This role play is designed to get the students to feel comfortable talking about the facilities that are available. Get the students used to describing hotel facilities to guests. The students take it in turn being a guest and a staff member. The staff need to try to sell a facility this could include making a reservation for a restaurant. – Slide Slide No Trainer Notes Discuss
organisations that act as agents on behalf of the organisation to ensure the guest’s satisfaction Class activity Use hotel reports to identify which departments need to know about guest requests. Slide Slide No Trainer Notes By writing details down or printing a copy for the guest on a piece of paper or supplying a standard information sheet or other appropriate pre-prepared document the guest will have a reference and a record of the inquiry and the answer If the guest has a laptop or internet linked telephone the information can be downloaded and still be visible Printed hard copies available to the guest may include any relevant price lists, for example, function menus and room hire, restaurant menus, the prices of spa treatments and laundry services etc. Guests will also receive a price list for services such as the florist or for room service extras, for example, fruit baskets or picnic lunches. Slide Slide No Trainer Notes This role play is designed to get the students to feel comfortable talking about the facilities that are available. Get the students used to describing hotel facilities to guests. The students take it in turn being a guest and a staff member. The staff need to try to sell a facility – this could include making a reservation for a restaurant. Slide Slide No Trainer Notes Discuss
TG_Provide_info_about_in-house_services_refined.docx