Learner name: Date: Answer: all areas marked in red Unit 301: Manage team performance Learning Outcome Assessment Criteria Guidelines and The candidate provides evidence that they understand: 1. Understand the 1.1 Explain the use of Benchmarking is the process of taking performance metrics from the team and management of benchmarks in managing comparing the results with of other teams or with industry best practice. team performance performance or problems with performance can be identified and performance ‘Gaps’ improvements achieved through investigating causes and identifying the best solutions. Targets for performance improvement can be set and plans implemented to achieve those targets. In this criterion the learner is required to explain the use of benchmarking in managing performance. The explanation should include examples of performance measures that can used as part of this process. Answer: 1.2 Explain a range of quality There are three basic principles that form the basis of a total quality management techniques to management system manage team performance Focus on the customer Understanding the process All employees committed to quality and excellence. Techniques designed to manage quality are based on these three principles; Focus on the customer. Customers’ (internal and external) needs and expectations are identified Performance standards are set that reflect those needs and expectations Understand the process The process of producing the product or service the customer requires is understood and there is a commitment to continuously improve that process All employees are committed to excellence and quality Employees are involved and committed to a culture of quality
Learner name: Date: Answer: all areas marked in red Unit 301: Manage team performance Learning Outcome Assessment Criteria Guidelines and The candidate provides evidence that they understand: 1. Understand the management of team performance 1.1 Explain the use of benchmarks in managing performance Benchmarking is the process of taking performance metrics from the team and comparing the results with of other teams or with industry best practice. ‘Gaps’ or problems with performance can be identified and performance improvements achieved through investigating causes and identifying the best solutions. Targets for performance improvement can be set and plans implemented to achieve those targets. In this criterion the learner is required to explain the use of benchmarking in managing performance. The explanation should include examples of performance measures that can used as part of this process. Answer: 1.2 Explain a range of quality management techniques to manage team performance There are three basic principles that form the basis of a total quality management system Focus on the customer Understanding the process All employees committed to quality and excellence. Techniques designed to manage quality are based on these three principles; Focus on the customer. Customers’ (internal and external) needs and expectations are identified Performance standards are set that reflect those needs and expectations Understand the process The process of producing the product or service the customer requires is understood and there is a commitment to continuously improve that process All employees are committed to excellence and quality Employees are involved and committed to a culture of quality
Team%20Performance%20Assignment.docx