Assessment matrix Showing mapping of Performance Criteria against Work Projects, Written Questions and Oral Questions The Assessment Matrix indicates three of the most common assessment activities your Assessor may use to assess your understanding of the content of this manual and your performance Work Projects, Written Questions and Oral Questions. It also indicates – where you can find the subject content related to these assessment activities in the Trainee Manual (i.e. under which element or performance criteria). As explained in the Introduction, however, the assessors are free to choose which assessment activities are most suitable to best capture evidence of competency as they deem appropriate for individual students. Work Written Oral Projects Questions Questions Element 1: Develop effective team relationships 1.1 Develop and maintain relationships with team members and promote benefits of cooperative 1.1 1, 2 1 work consistent with organisational goals and objectives 1.2 Undertake responsibilities and assignments in a positive manner to promote effective 1.2 3, 4 2 relationships within the work group 1.3 Conduct courteous and appropriate communication with others in a manner which reflects sensitivity to individual social and 1.3 5, 6 3 cultural differences in accordance with organisational requirements 1.4 Use appropriate communication techniques to relay information in a clear and concise 1.4 7, 8 4 manner 1.5 Use language and tone appropriate to a particular audience, purpose and situation, 1.5 9, 10 5 taking into account the relevant factors involved 1.6 Recognise and discuss issues that may lead to, or involve conflict with team members, or 1.6 11 6 refer to appropriate persons
Assessment matrix Showing mapping of Performance Criteria against Work Projects, Written Questions and Oral Questions The Assessment Matrix indicates three of the most common assessment activities your Assessor may use to assess your understanding of the content of this manual and your performance – Work Projects, Written Questions and Oral Questions. It also indicates where you can find the subject content related to these assessment activities in the Trainee Manual (i.e. under which element or performance criteria). As explained in the Introduction, however, the assessors are free to choose which assessment activities are most suitable to best capture evidence of competency as they deem appropriate for individual students. Work Projects Written Questions Oral Questions Element 1: Develop effective team relationships 1.1 Develop and maintain relationships with team members and promote benefits of cooperative work consistent with organisational goals and objectives 1.1 1, 2 1 1.2 Undertake responsibilities and assignments in a positive manner to promote effective relationships within the work group 1.2 3, 4 2 1.3 Conduct courteous and appropriate communication with others in a manner which reflects sensitivity to individual social and cultural differences in accordance with organisational requirements 1.3 5, 6 3 1.4 Use appropriate communication techniques to relay information in a clear and concise manner 1.4 7, 8 4 1.5 Use language and tone appropriate to a particular audience, purpose and situation, taking into account the relevant factors involved 1.5 9, 10 5 1.6 Recognise and discuss issues that may lead to, or involve conflict with team members, or refer to appropriate persons 1.6 11 6
TM_Work_cooperatively_in_GA_environ_refined.docx