Information on Agency metrics, goals, objectives, Agency’s leadership team progress toward provides content; Agency e-Newsletter Commissioner Agency [AGENCY All Agency goals, project news, personnel read news and Agency leaders on Agency or Assistant Monthly 5 NAME] News personnel human interest stay up-to-date on project (assistants) website Commissioner Leader stories, information progress; increased on process changes, excitement legislative changes, etc. informed and Executive-level Agency involved; incorporates Agency Agency information sharing Town Halls Agency Agency Employee new regs into daily work; Communication Quarterly 3 members sessions on "hot and/or WebEx Leaders Leaders Dialogue increases employee Leader topics" morale TRIGGERED CURRENT STATE – Alerts in email and posted on Detailed updates on Agency Agency Agency legal Agency Legislative Agency legislation and Agency members follow Communication Intranet Site team and As needed 5 Updates members changes in revised processes Leader and followed by Commissioner Leader processes regulation SME team meetings REOCCURING PROJECT – PSC members, PSC Executive-level Project Steering PD, Challenge status, provide meetings; leadership meeting Committee Executive resources, offer decisions, sometimes PD Exec Sponsor PD Bi-Weekly to share status, seek Meetings Sponsor, remove barriers pre-read answers or help Business documents Sponsor Team leads share Project Project Team Project status, challenges, Team seeks solution to Leader Team PD n/a PD Weekly Leader Meetings leads, PD concerns, obstacles, problems, issues Meetings; etc. reports Project Status updates, Team members take All project celebrate progress, Project All-Hands responsibility to maintain Meetings; PD or OCM team Project team team discuss next steps, PD Quarterly Meetings or increase progress status reports; lead leads members review upcoming toward milestone goals celebratory changes certificates All project Project team provides team Project status, content; non-project e-Newsletter members Project and/or [PROJECT system benefits, stakeholders read news on Project PD or OCM team Exec Sponsor and Agency Monthly NAME] News human interest and stay up-to-date on and Agency lead or webmaster stories, etc. project progress; websites increased excitement TRIGGERED PROJECT – Milestone PD and appropriate team description; lead/PM provide content; All project PowerPoint PD, Exec PD, Exec date anticipated Project Milestone congratulatory project team members PD or OCM team team deck; talking Sponsor or Sponsor or from project Met content; energized by success or lead members points proxy schedule implications/impacts; organized for risk next steps response
[AGENCY NAME] News All Agency personnel Information on Agency metrics, goals, objectives, progress toward goals, project news, human interest stories, information on process changes, legislative changes, etc. Agency’s leadership team provides content; Agency personnel read news and stay up-to-date on project progress; increased excitement e-Newsletter on Agency website Agency leaders (assistants) Commissioner or Assistant Commissioner Agency Leader Monthly 5 Agency Employee Dialogue Agency members Executive-level information sharing sessions on "hot topics" informed and involved; incorporates new regs into daily work; increases employee morale Town Halls and/or WebEx Agency Communication Leader Agency Leaders Agency Leaders Quarterly 3 TRIGGERED – CURRENT STATE Legislative Updates Agency members Detailed updates on legislation and changes in processes Agency members follow revised processes Alerts in email and posted on Agency Intranet Site followed by team meetings Agency Communication Leader and regulation SME Agency legal team and Commissioner Agency Leader As needed 5 REOCCURING – PROJECT Project Steering Committee Meetings PSC members, PD, Executive Sponsor, Business Sponsor Executive-level leadership meeting to share status, seek answers or help Challenge status, provide resources, offer decisions, remove barriers PSC meetings; sometimes pre-read documents PD Exec Sponsor PD Bi-Weekly Project Team Leader Meetings Project leads, PD Team leads share status, challenges, concerns, obstacles, etc. Team seeks solution to problems, issues Project Leader Team Meetings; reports PD n/a PD Weekly Project All-Hands Meetings All project team members Status updates, celebrate progress, discuss next steps, review upcoming changes Team members take responsibility to maintain or increase progress toward milestone goals Project Meetings; status reports; celebratory certificates PD or OCM team lead Project team leads PD Quarterly [PROJECT NAME] News All project team members and Project status, system benefits, human interest stories, etc. Project team provides content; non-project stakeholders read news and stay up-to-date on project progress; increased excitement e-Newsletter on Project and Agency websites PD or OCM team lead Exec Sponsor or Project and/or Agency webmaster Monthly TRIGGERED – PROJECT Project Milestone Met All project team members Milestone description; congratulatory content; implications/impacts; next steps PD and appropriate team lead/PM provide content; project team members energized by success or organized for risk response PowerPoint deck; talking points PD or OCM team lead PD, Exec Sponsor or proxy PD, Exec Sponsor or date anticipated from project schedule
TBSMCommunicationManagementPlan.docx