Contacting emergency services by radio or other means to: – Advise them of the emergency Seek advice Summon assistance a critical primary requirement element of effective response – to emergency situations is to notify authorities/others, alert them to the situation and initiate a response moving to the location Always make sure emergency services are contacted as soon as possible – sometimes it is possible to be torn between either taking response action or contacting someone else to notify them of the emergency: always contact someone else/emergency services to get help on the way. One minute lost by delaying calling emergency services at this stage of an emergency can have enormous disastrous outcomes later. Step 1 should always be emergency services’. ‘Call Even if their help is not required when it arrives, the best advice is to get it rolling and on the way to where the emergency is. Initiating alarms or directing others to do so – Communicating with tour members and advising them: – Regarding nature of emergency and type of threat/danger posed Of intended action to be in response to the threat in order to protect their safety To comply with instructions/directives given They should place their safety above the safety/security of their property, belongings Taking immediate protective measures ensuring: – No-one is placed in danger Safety of persons always priority over security/safety of property/assets Initiating evacuations by: – Identifying routes to take Giving directions/instructions Supervising actions in this regard Undertaking first response/first attack activities such as: – Initial fire fighting/suppression Rendering first response first aid Removing assets, property and belongings out of danger/away from threat Seeking feedback from customers to: – Ensure they understand proposed course of action and can comply with same Determine if more/different directions need to be provided Determine whether or not certain tour group members need special help/extra assistance Following the actions as set out in appropriate pre-prepared emergency management plans and/or contingency plans see next section. –
Contacting emergency services – by radio or other means to: Advise them of the emergency Seek advice Summon assistance – a critical primary requirement element of effective response to emergency situations is to notify authorities/others, alert them to the situation and initiate a response moving to the location Always make sure emergency services are contacted as soon as possible – sometimes it is possible to be torn between either taking response action or contacting someone else to notify them of the emergency: always contact someone else/emergency services to get help on the way. One minute lost by delaying calling emergency services at this stage of an emergency can have enormous disastrous outcomes later. Step 1 should always be ‘Call emergency services’. Even if their help is not required when it arrives, the best advice is to get it rolling and on the way to where the emergency is. Initiating alarms – or directing others to do so Communicating with tour members – and advising them: Regarding nature of emergency and type of threat/danger posed Of intended action to be in response to the threat in order to protect their safety To comply with instructions/directives given They should place their safety above the safety/security of their property, belongings Taking immediate protective measures – ensuring: No-one is placed in danger Safety of persons always priority over security/safety of property/assets Initiating evacuations – by: Identifying routes to take Giving directions/instructions Supervising actions in this regard Undertaking first response/first attack activities – such as: Initial fire fighting/suppression Rendering first response first aid Removing assets, property and belongings out of danger/away from threat Seeking feedback from customers – to: Ensure they understand proposed course of action and can comply with same Determine if more/different directions need to be provided Determine whether or not certain tour group members need special help/extra assistance Following the actions as set out in appropriate pre-prepared emergency management plans and/or contingency plans – see next section.
TM_Follow%20safety%20security%20proc__270115.docx