Status: Complaint investigation completed 11/8/13 Nature of the Substantiated Violations: 96.35(a) & 96.44(a) The agency failed to ensure that adoption services were provided in the proper order and issued a referral for a Special Focus child without the prospective adoptive family completing a home study or dossier. This resulted in the child being removed from list China’s shared and prolonging her stay in institutional care which is known to have detrimental effects on children’s well-being and development. The failure to ensure the best interests of the child constitutes agency’s egregious unethical conduct. Adverse Action Corrective Action Required, effective 7/11/14 – Status of Adverse Action Completed 8/22/14 – 9/25/2012 Complaint filed in the Complaint Registry – Status: Complaint investigation completed 2/7/14 Nature of the Substantiated Violations: 96.35(a) The child the complainants brought to the United States may not be the same child who was referred to the complainants or who the complainants agreed to adopt and the agency did not take the appropriate steps to follow-up on the adoptive requests and concerns regarding the child. Her parent’s eligibility for intercountry adoption is in question, possibly impacting her ability to achieve permanency with an adoptive family. The failure to look into the background and agency’s child’s ensure the best interests of the child constitutes egregious unethical conduct. Adverse Action Corrective Action Required, effective 7/30/14 – Status of Adverse Action Completed 9/12/14 – 2/5/2013 ASP Self-Report Status: Compliance issue completed 4/25/14 Nature of the Substantiated Violations: 96.48 (e) The agency did not provide individualized counseling and preparation to meet the needs of the prospective adoptive parents in light of the particular special needs. child’s Adverse Action Corrective Action Required, effective 10/15/14 – Status of Adverse Action Completed 11/14/14 –
Status: Complaint investigation completed 11/8/13 Nature of the Substantiated Violations: 96.35(a) & 96.44(a) The agency failed to ensure that adoption services were provided in the proper order and issued a referral for a Special Focus child without the prospective adoptive family completing a home study or dossier. This resulted in the child being removed from China’s shared list and prolonging her stay in institutional care which is known to have detrimental effects on children’s well-being and development. The agency’s failure to ensure the best interests of the child constitutes egregious unethical conduct. Adverse Action – Corrective Action Required, effective 7/11/14 Status of Adverse Action – Completed 8/22/14 9/25/2012 – Complaint filed in the Complaint Registry Status: Complaint investigation completed 2/7/14 Nature of the Substantiated Violations: 96.35(a) The child the complainants brought to the United States may not be the same child who was referred to the complainants or who the complainants agreed to adopt and the agency did not take the appropriate steps to follow-up on the adoptive parent’s requests and concerns regarding the child. Her eligibility for intercountry adoption is in question, possibly impacting her ability to achieve permanency with an adoptive family. The agency’s failure to look into the child’s background and ensure the best interests of the child constitutes egregious unethical conduct. Adverse Action – Corrective Action Required, effective 7/30/14 Status of Adverse Action – Completed 9/12/14 2/5/2013 ASP Self-Report Status: Compliance issue completed 4/25/14 Nature of the Substantiated Violations: 96.48 (e) The agency did not provide individualized counseling and preparation to meet the needs of the prospective adoptive parents in light of the particular child’s special needs. Adverse Action – Corrective Action Required, effective 10/15/14 Status of Adverse Action – Completed 11/14/14
Substantiated_Complaints_and_Adverse_Action_Report_-_Hague.docx