and track or investigate to find and incident so that it can be properly address the sources of error? investigated and corrected. 9D. Do your staff educate individuals ☐ Provide services or ensure consumers and their caregivers and confirm have access to services that provide understanding throughout their patient safety education, for example, consult, treatment or hospital stay? pill boxes to increase understanding of e.g. end of life care decisions, pre- how to take medicines etc. and post-surgery, newly diagnosed ☐ Provide advance care planning chronic or terminal illness, training assisting clients to make – education, person decisions future medical discharge planning. treatments (or non-treatments) and wishes. Other notes or improvement ideas: Attribute 10: Communicates clearly the that funding schemes may cover (e.g. Medicare, private health insurance) and what individuals may have to pay for services. Suggested activities to improve in this area include: Never Always 10A. Do your staff understand what ☐ Ensure have quick and easy access treatments are covered by a to accurate information regarding the funding scheme and can provide costs of services and available rebates. clear, correct information about out-of-pocket expenses and private health insurance item numbers? 10B. Do you communicate out of ☐ Review when and how pocket expenses to the consumer communicate costs of care to the before they attend visit, accept consumer to ensure that this is consistent a procedure, or agree to service and provided well in advance of any provision? service provision. ☐ Ensure staff are confident in their knowledge of service cost information, and can clearly explain to consumers in a way that is easy to understand and using
and track or investigate to find and address the sources of error? incident so that it can be properly investigated and corrected. 9D. Do your staff educate individuals and their caregivers and confirm understanding throughout their consult, treatment or hospital stay? e.g. end of life care decisions, pre- and post-surgery, newly diagnosed chronic or terminal illness, education, person discharge planning. ☐ Provide services or ensure consumers have access to services that provide patient safety education, for example, pill boxes to increase understanding of how to take medicines etc. ☐ Provide advance care planning training – assisting clients to make decisions future medical treatments (or non-treatments) and wishes. Other notes or improvement ideas: Attribute 10: Communicates clearly the that funding schemes may cover (e.g. Medicare, private health insurance) and what individuals may have to pay for services. Never Always Suggested activities to improve in this area include: 10A. Do your staff understand what treatments are covered by a funding scheme and can provide clear, correct information about out-of-pocket expenses and private health insurance item numbers? ☐ Ensure have quick and easy access to accurate information regarding the costs of services and available rebates. 10B. Do you communicate out of pocket expenses to the consumer before they attend visit, accept a procedure, or agree to service provision? ☐ Review when and how communicate costs of care to the consumer to ensure that this is consistent and provided well in advance of any service provision. ☐ Ensure staff are confident in their knowledge of service cost information, and can clearly explain to consumers in a way that is easy to understand and using
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