Slide No Trainer Notes Trainer continues to provide examples of situations and sample/possible ‘unexpected responses: Dealing with violent incidents response may be: – Notify management or Security to get help on the way to you – Implement EMP for incidents’ ‘violent Never place self in danger do not intervene – Move customers to safety away from the fracas – Ask people to modify their behaviour if safe to do so – Contact police/authorities if scope of authority allows. – Slide Slide No Trainer Notes Trainer continues to provide examples of situations and sample/possible ‘unexpected responses: Dealing with medical emergencies response may be: – Notify management, Security or reception or House Doctor, or designated – staff member trained in First Aid Provide basic first aid Comfort and re-assure patient Contact ambulance/authorities if scope of authority allows. – Slide Slide No Trainer Notes Trainer continues to provide examples of situations and sample/possible ‘unexpected responses: Dealing with running out of stock response may be: – Predict the situation try to avoid actual stock outages – Notify management and request extra stock – Requisition or obtain stock from Store Borrow stock from another department completing an inter-departmental – transfer sheets if required.
Slide No Trainer Notes Trainer continues to provide examples of ‘unexpected situations and sample/possible responses: Dealing with violent incidents – response may be: Notify management or Security – to get help on the way to you Implement EMP for ‘violent incidents’ Never place self in danger – do not intervene Move customers to safety – away from the fracas Ask people to modify their behaviour – if safe to do so Contact police/authorities – if scope of authority allows. Slide Slide No Trainer Notes Trainer continues to provide examples of ‘unexpected situations and sample/possible responses: Dealing with medical emergencies – response may be: Notify management, Security or reception – or House Doctor, or designated staff member trained in First Aid Provide basic first aid Comfort and re-assure patient Contact ambulance/authorities – if scope of authority allows. Slide Slide No Trainer Notes Trainer continues to provide examples of ‘unexpected situations and sample/possible responses: Dealing with running out of stock – response may be: Predict the situation – try to avoid actual stock outages Notify management – and request extra stock Requisition or obtain stock from Store Borrow stock from another department – completing an inter-departmental transfer sheets if required.
TG_Operate_a_bar_facility_refined.docx