Discuss the advantages/disadvantages of using these methods and when they would best be used: Remember orders - relying solely on their memory, as is the case at most bars and in some restaurants Record orders on order forms such as waiter’s dockets and order pads – Record orders using electronic means such as small hand-held computers (PDAs – Personal Digital Assistants) which also send the orders to the kitchen or bar and – interface with point-of-sale registers to facilitate account tracking, processing and payment. Slide No Trainer Notes Class Activity General Discussion – Discuss the role of the order including: Informs the kitchen or bar staff of the order so that they can produce the items – required by the customers Informs the service staff of any changes needed to the cutlery. Some may need to removed, some may need to be added or exchanged Identifies who is eating or drinking the items ordered so that the right item can be – served to the correct guest Provides the basis from which an account can be made up and presented to the customer at the end of the dining experience. Slide Slide No Trainer Notes Class Activity General Discussion & Demonstration – Demonstrate the steps associated with taking an order. Slide
Discuss the advantages/disadvantages of using these methods and when they would best be used: Remember orders - relying solely on their memory, as is the case at most bars and in some restaurants Record orders on order forms – such as waiter’s dockets and order pads Record orders using electronic means – such as small hand-held computers (PDAs – Personal Digital Assistants) which also send the orders to the kitchen or bar and interface with point-of-sale registers to facilitate account tracking, processing and payment. Slide No Trainer Notes Class Activity – General Discussion Discuss the role of the order including: Informs the kitchen or bar staff of the order – so that they can produce the items required by the customers Informs the service staff of any changes needed to the cutlery. Some may need to removed, some may need to be added or exchanged Identifies who is eating or drinking the items ordered – so that the right item can be served to the correct guest Provides the basis from which an account can be made up and presented to the customer at the end of the dining experience. Slide Slide No Trainer Notes Class Activity – General Discussion & Demonstration Demonstrate the steps associated with taking an order. Slide
TG_Take_food_orders_&_provide_table_serv_refined.docx