Element 3: Place outgoing calls on behalf of the Components of the telephone system may include: enterprise Landline telephones, including multiple lines and multiple telephone numbers Obtain required telephone number and details of Mobile/cell phones business/person to be called Paging systems Determine purpose of call Switchboards Place call and establish contact with required business/person Handsets and headsets Explain purpose of call Caller identification (ID) facilities, including VIP caller ID. Transfer connected call to caller Functions and features available in the telephone system may be related to: Facilitate conference calls Caller ID display Implement standard re-dial procedures as Call return required Transfer and transfer recall Log details of call in accordance with enterprise Placing calls hold’ ‘on procedures Multiple chat facility Place emergency calls Conference call Enter commonly called numbers into system speed-dial facility Integration of facilities Element 4: outgoing calls on behalf of Speed-dial guests Automatic re-dial. Greet guest and determine call to be made Enterprise policies and procedures for telephone use may include: Obtain required telephone number and details of Privacy and confidentiality issues business/person to be called Restrictions on personal use of business telephone, including bans on specific numbers Place call and establish contact with required business/person Costing of telephone calls, including personal (staff) and guests Implement standard re-dial procedures as Definitions of proper and improper use of equipment and facilities. required Standard phrases
Element 3: Place outgoing calls on behalf of the enterprise Obtain required telephone number and details of business/person to be called Determine purpose of call Place call and establish contact with required business/person Explain purpose of call Transfer connected call to caller Facilitate conference calls Implement standard re-dial procedures as required Log details of call in accordance with enterprise procedures Place emergency calls Enter commonly called numbers into system speed-dial facility Element 4: outgoing calls on behalf of guests Greet guest and determine call to be made Obtain required telephone number and details of business/person to be called Place call and establish contact with required business/person Implement standard re-dial procedures as required Components of the telephone system may include: Landline telephones, including multiple lines and multiple telephone numbers Mobile/cell phones Paging systems Switchboards Handsets and headsets Caller identification (ID) facilities, including VIP caller ID. Functions and features available in the telephone system may be related to: Caller ID display Call return Transfer and transfer recall Placing calls ‘on hold’ Multiple chat facility Conference call Integration of facilities Speed-dial Automatic re-dial. Enterprise policies and procedures for telephone use may include: Privacy and confidentiality issues Restrictions on personal use of business telephone, including bans on specific numbers Costing of telephone calls, including personal (staff) and guests Definitions of proper and improper use of equipment and facilities. Standard phrases
TG_Facilitate_outgoing_phone_calls_refined.docx