The night auditor may take a representative sample of guest accounts and individually check them for accuracy of charges and validate the record. As a hotel or resort has many guests a computerised system will also check but the night auditor has to factor in human error in data entry. Often a guest will pick up a mistake at the point of sale or when they check their advanced bill and question a charge. All charges made through the hotel’s system will have a transaction code or identification and a docket or reference number or code ensuring only legitimate charges are posted. Non-monetary charges also need to be validated to credit or debit the correct supplier of the complimentary service or free of charge item. Posting screen from Micros Fidelio OPERA PMS 2.3 Introduction The various departments in the venue keep track of those goods and services consumed by guests. Adding charges or payments is called 'Posting' to the guest account. Posting charges to guest accounts includes operating the in-house system to record legitimate charges against appropriate guest accounts. Posting Posting is the record of the details of a financial transaction which can be a charge or a payment on a guest’s account. Charges are posted to a guest’s account when each department transfers the dockets for charges incurred in the outlet to the front office, or if the charge has been processed on a POS terminal it is charged directly where it occurred.
The night auditor may take a representative sample of guest accounts and individually check them for accuracy of charges and validate the record. As a hotel or resort has many guests a computerised system will also check but the night auditor has to factor in human error in data entry. Often a guest will pick up a mistake at the point of sale or when they check their advanced bill and question a charge. All charges made through the hotel’s system will have a transaction code or identification and a docket or reference number or code ensuring only legitimate charges are posted. Non-monetary charges also need to be validated to credit or debit the correct supplier of the complimentary service or free of charge item. Posting screen from Micros Fidelio OPERA PMS 2.3 Introduction The various departments in the venue keep track of those goods and services consumed by guests. Adding charges or payments is called 'Posting' to the guest account. Posting charges to guest accounts includes operating the in-house system to record legitimate charges against appropriate guest accounts. Posting Posting is the record of the details of a financial transaction which can be a charge or a payment on a guest’s account. Charges are posted to a guest’s account when each department transfers the dockets for charges incurred in the outlet to the front office, or if the charge has been processed on a POS terminal it is charged directly where it occurred.
TM_Conduct_a_night_audit_Final_refined.docx