Example of Criterion Problem Criteria 1 Customer Effect on Other Ease to Solve Speed to Solve Frustration Systems 4 3 5 2 High - Nothing Medium - High - Gets High - Adequate else for Involves host customer off to a Customers wait for empty tables customer to do and bus boys bad start hostess 3 x 3 = 9 3 x 5 = 15 2 x 4 = 8 3 x 2 = 6 Medium - Medium - Low - Waiters Medium - Customers can Involves host involved in many Customers feel Customers wait for eat bread and waiters activities ignored waiter 2 x 5 = 10 2 x 4 = 8 1 x 3 = 3 2 x 2 = 4
Example of Criterion Problem Criteria 1 Customer Frustration 5 Ease to Solve 4 Speed to Solve 3 Effect on Other Systems 2 Customers wait for hostess High - Nothing else for customer to do 3 x 5 = 15 Medium - Involves host and bus boys 2 x 4 = 8 High - Adequate empty tables 3 x 3 = 9 High - Gets customer off to a bad start 3 x 2 = 6 Customers wait for waiter Medium - Customers can eat bread 2 x 5 = 10 Medium - Involves host and waiters 2 x 4 = 8 Low - Waiters involved in many activities 1 x 3 = 3 Medium - Customers feel ignored 2 x 2 = 4
TM_Use_oral_Eng_to_convey_complex_exchange_refined.docx