AACSB: Analytic Skills Objective: Exit Quest. Category: Application LO: 5 60) Susan has composed a list of concerns along with her suggestions for improving conditions. Susan is dealing with her dissatisfaction through ________. A) exit B) C) loyalty D) neglect E) acceptance Answer: B Explanation: B) The voice response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity. The exit response directs behavior toward leaving the organization, including looking for a new position as well as resigning. The loyalty response means passively but optimistically waiting for conditions to improve. The neglect response passively allows conditions to worsen and includes chronic absenteeism or lateness, reduced effort, and increased error rate. Acceptance is not a reaction to dissatisfaction on the job. Diff: 2 Page Ref: 21 AACSB: Analytic Skills Objective: Quest. Category: Application LO: 5 61) Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________. A) exit B) voice C) loyalty D) neglect E) acceptance Answer: C Explanation: C) The loyalty response means passively but optimistically waiting for conditions to improve. The exit response directs behavior toward leaving the organization, including looking for a new position as well as resigning. The voice response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity. The neglect response passively allows conditions to worsen and includes chronic absenteeism or lateness, reduced effort, and increased error rate. Acceptance is not a reaction to dissatisfaction on the job. Diff: 2 Page Ref: 21 Analytic Skills Objective: Loyalty Quest. Category: Application LO: 5
AACSB: Analytic Skills Objective: Exit Quest. Category: Application LO: 5 60) Susan has composed a list of concerns along with her suggestions for improving conditions. Susan is dealing with her dissatisfaction through ________. A) exit B) C) loyalty D) neglect E) acceptance Answer: B Explanation: B) The voice response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity. The exit response directs behavior toward leaving the organization, including looking for a new position as well as resigning. The loyalty response means passively but optimistically waiting for conditions to improve. The neglect response passively allows conditions to worsen and includes chronic absenteeism or lateness, reduced effort, and increased error rate. Acceptance is not a reaction to dissatisfaction on the job. Diff: 2 Page Ref: 21 AACSB: Analytic Skills Objective: Quest. Category: Application LO: 5 61) Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________. A) exit B) voice C) loyalty D) neglect E) acceptance Answer: C Explanation: C) The loyalty response means passively but optimistically waiting for conditions to improve. The exit response directs behavior toward leaving the organization, including looking for a new position as well as resigning. The voice response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity. The neglect response passively allows conditions to worsen and includes chronic absenteeism or lateness, reduced effort, and increased error rate. Acceptance is not a reaction to dissatisfaction on the job. Diff: 2 Page Ref: 21 Analytic Skills Objective: Loyalty Quest. Category: Application LO: 5
Test-Bank-for-Essentials-of-Organizational-Behavior-11E-11th-Edition.docx