Liverpool On 6th December 2013 we received a telephone call The clinic list contained the Community from a member of the public to say that he had received following details for 12 Health NHS an envelope through the post the contents of which were children; Trust (RY1) a clinic appointment list of children who were to receive at vaccinations. a) Children’s names b) Full Addresses The list had been printed by a member of staff and whilst c) NHS No the system had systematically also printed an address d) Date of Birth label of the GP practice that the list should have been e) Gender sent to, however this became distorted in the printer and f) Immunisation being this point the staff member used an old address label called for for the GP practice which she had in her desk. g) date and time of Unfortunately, the GP practice had relocated and scheduled appt for imms therefore the address label that the staff member used was out of date as this address had since become a residential address. Whilst the envelope was clearly addressed to a GP and had a valid return address to the Trust the member of the public still opened the envelope and looked the information before contacting the Trust to inform us about the error. The patient was asked to return it in the envelope and mark it 'Return to Sender', which he did. The information has now been returned to the Trust and an investigation has been commenced. The Trust had previously instructed staff to destroy all address labels and only use those which was auto generated by the computer system, however on this occasion it has transpired that this member of staff did not follow those instructions. HCA 2 nursing members were walking from the tube The on-call log book had station and on the way home - staff member was the Caller’s (patient) full Ltd mugged. A man approached the staff from behind name, contact numbers in snatched her bag, got in to the driver's seat of a minivan some cases, X numbers and drove off. Her bag contained an on-call mobile and (Local hospital identifier) in on-call log book which contained patient names because some cases and the the staff member was on-call for the Xx emergency advice given (normally service. The mobile phone also had caller's queries about medication numbers. The mobile phone could not be remotely wiped or clinical symptoms). as the handset was an old model Nokia and there is no functionality to remotely wipe the device.
Liverpool Community Health NHS Trust (RY1) On 6th December 2013 we received a telephone call from a member of the public to say that he had received an envelope through the post the contents of which were a clinic appointment list of children who were to receive vaccinations. The list had been printed by a member of staff and whilst the system had systematically also printed an address label of the GP practice that the list should have been sent to, however this became distorted in the printer and this point the staff member used an old address label for the GP practice which she had in her desk. Unfortunately, the GP practice had relocated and therefore the address label that the staff member used was out of date as this address had since become a residential address. Whilst the envelope was clearly addressed to a GP and had a valid return address to the Trust the member of the public still opened the envelope and looked the information before contacting the Trust to inform us about the error. The patient was asked to return it in the envelope and mark it 'Return to Sender', which he did. The information has now been returned to the Trust and an investigation has been commenced. The Trust had previously instructed staff to destroy all address labels and only use those which was auto generated by the computer system, however on this occasion it has transpired that this member of staff did not follow those instructions. The clinic list contained the following details for 12 children; a) Children’s names b) Full Addresses c) NHS No d) Date of Birth e) Gender f) Immunisation being called for g) date and time of scheduled appt for imms HCA Ltd 2 nursing members were walking from the tube station and on the way home - staff member was mugged. A man approached the staff from behind snatched her bag, got in to the driver's seat of a minivan and drove off. Her bag contained an on-call mobile and on-call log book which contained patient names because the staff member was on-call for the Xx emergency service. The mobile phone also had caller's numbers. The mobile phone could not be remotely wiped as the handset was an old model Nokia and there is no functionality to remotely wipe the device. The on-call log book had the Caller’s (patient) full name, contact numbers in some cases, X numbers (Local hospital identifier) in some cases and the advice given (normally queries about medication or clinical symptoms). at
2014-Q1_Report%20of%20H&SC%20Closed%20Level%202%20IG%20Serious%20Incidents_Jan%20to%20March.docx