first name. Similarly, a handshake can cause embarrassment to some guests who prefer a brief bow instead Giving directions or instructions where the use of even simple language and – gestures leads to confusion or the wrong message being received by the guest Answering questions where the necessary complexity of a response causes – misunderstanding and frustration Serving customers for example, offence may be caused in the following situations: – Offering an alcoholic drink to someone whose religion forbids the consumption of liquor Recommending pork or shellfish dishes to certain customers
first name. Similarly, a handshake can cause embarrassment to some guests who prefer a brief bow instead Giving directions or instructions – where the use of even simple language and gestures leads to confusion or the wrong message being received by the guest Answering questions – where the necessary complexity of a response causes misunderstanding and frustration Serving customers – for example, offence may be caused in the following situations: Offering an alcoholic drink to someone whose religion forbids the consumption of liquor Recommending pork or shellfish dishes to certain customers
TM_Work_in_a_socially_diverse_enviro_refined.docx