Items for service standards relating to electricity supply SERVICE SERVICE POLICY SERVICE GUARANTEE SERVICE FREQUENCY OF MEASURE PERFORMANCE REPORTING REPORTING MEASURE DISTRIBUTOR’S SERVICE STANDARDS RELIABILITY Restoration of The Distributor will: Service areas: $50 in respect of each ICP Not applicable. Nil. supply: Unplanned supplied via a metered CBD: restore supply Distributor to define Service residential tariff directly within 2 hours of geographically via Interruptions. affected by the Unplanned notification of a CBD Distributor’s website. Service Interruption to the Unplanned Service extent the Service Level is Interruption; not met, plus a further $50 for each completed 24hr Urban: restore supply period in excess of the time within 2.5 hours of limit, subject to the general notification of an Urban limit of liability. Unplanned Service Interruption; and $200 in respect of each ICP supplied via metered restore supply business tariff directly within 4.5 hours of affected by the Unplanned notification of a Rural Service Interruption to the Unplanned Service extent the Service is Interruption. not met, plus a further $200 However, the for each completed 24hr Distributor does not period in excess of the time need to pay a Service limit, subject to the general Guarantee payment in limit of liability. the following situations: substantial third party or weather- related damage to the Network (e.g. affecting 3 or more poles on a line);
Items for service standards relating to electricity supply SERVICE MEASURE SERVICE POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING DISTRIBUTOR’S SERVICE STANDARDS RELIABILITY Restoration of supply: Unplanned Service Interruptions. The Distributor will: CBD: restore supply within 2 hours of notification of a CBD Unplanned Service Interruption; Urban: restore supply within 2.5 hours of notification of an Urban Unplanned Service Interruption; and restore supply within 4.5 hours of notification of a Rural Unplanned Service Interruption. However, the Distributor does not need to pay a Service Guarantee payment in the following situations: substantial third party or weather- related damage to the Network (e.g. affecting 3 or more poles on a line); Service areas: Distributor to define geographically via Distributor’s website. $50 in respect of each ICP supplied via a metered residential tariff directly affected by the Unplanned Service Interruption to the extent the Service Level is not met, plus a further $50 for each completed 24hr period in excess of the time limit, subject to the general limit of liability. $200 in respect of each ICP supplied via metered business tariff directly affected by the Unplanned Service Interruption to the extent the Service is not met, plus a further $200 for each completed 24hr period in excess of the time limit, subject to the general limit of liability. Not applicable. Nil.
template-use-of-system-agreement-electricity-version-1-6.docx