Lunch Training 1 General office skills Students are expected to Students are expected to Students are expected to Managing director has informal - equipment basics & prioritise, plan and manage their prioritise, plan and manage their prioritise, plan and manage their conversation with each group. maintenance time for individual and team work time for individual and team work time for individual and team work - scanning, photocopying and work around their tea breaks and work around their tea breaks and work around their tea breaks according to the roster according to the roster according to the roster Training 2 Communication Presentation (Team 1 & 2) Individual work Individual work Individual work Professional telephone Managing director provides Work on Work on file Work on file etiquette comments after each client’s file client’s client’s (Each student is assigned a Process sales & additional work (as presentation purchases transactions aforementioned) ‘client’s’ file) Set up file using MYOB (apply skills Process cash learnt from training 4) Reception duties (45 minutes transactions & each) Afternoon tea Afternoon tea reconcile using MYOB Reception duties (45 minutes phone (apply skills learnt from each) walk in clients Team work Presentation (Team 3, 4 & 5) training 3) phone Context Managing director provides walk in clients General office duties professional comments after each Reception duties (45 minutes from unassigned list development presentation each) General office duties as assigned by office phone from unassigned list manager Requirement walk in clients as assigned by office research on a topic and manager Complete work log and make a 20 minute Award Announcement General office duties as workplace journal presentation to (& Prizes) assigned by office manager Complete work log and managing director, Staff of the week (such as scanning, copying, workplace journal managers and Best team (management) filing, mail registering) colleagues on day 5) Best team (presentation) Team work Complete work log and prepare for presentation Assign teams and topics Other awards e.g. workplace journal Team work (5 teams of 3) Best manner prepare for presentation Afternoon tea Team building activity Improvement Team work Roster (posted on notice Students organize, prioritise, Quiet Achiever prepare for presentation Afternoon tea board) plan, book meeting room, etc Roster (posted on notice Individual wrapping up Individual wrapping up Afternoon tea board) Complete work log and Complete work log and Roster (posted on notice workplace journal workplace journal board) Tidy work area Tidy work area
Lunch Training 1 General office skills - equipment basics & maintenance - scanning, photocopying Students are expected to prioritise, plan and manage their time for individual and team work and work around their tea breaks according to the roster Individual work Work on client’s file (Each student is assigned a ‘client’s’ file) Set up file Process cash transactions & reconcile using MYOB (apply skills learnt from training 3) Reception duties (45 minutes each) phone walk in clients General office duties as assigned by office manager (such as scanning, copying, filing, mail registering) Complete work log and workplace journal Team work prepare for presentation Afternoon tea Roster (posted on notice board) Students are expected to prioritise, plan and manage their time for individual and team work and work around their tea breaks according to the roster Individual work Work on client’s file Process sales & purchases transactions using MYOB (apply skills learnt from training 4) Reception duties (45 minutes each) phone walk in clients General office duties from unassigned list as assigned by office manager Complete work log and workplace journal Team work prepare for presentation Afternoon tea Roster (posted on notice board) Students are expected to prioritise, plan and manage their time for individual and team work and work around their tea breaks according to the roster Individual work Work on client’s file additional work (as aforementioned) Reception duties (45 minutes each) phone walk in clients General office duties from unassigned list as assigned by office manager Complete work log and workplace journal Team work prepare for presentation Afternoon tea Roster (posted on notice board) Managing director has informal conversation with each group. Training 2 Communication Professional telephone etiquette Presentation (Team 1 & 2) Managing director provides comments after each presentation Afternoon tea Afternoon tea Team work Context professional development Requirement research on a topic and make a 20 minute presentation to managing director, managers and colleagues on day 5) Assign teams and topics (5 teams of 3) Team building activity Students organize, prioritise, plan, book meeting room, etc Presentation (Team 3, 4 & 5) Managing director provides comments after each presentation Award Announcement (& Prizes) Staff of the week Best team (management) Best team (presentation) Other awards e.g. Best manner Improvement Quiet Achiever Individual wrapping up Complete work log and workplace journal Tidy work area Individual wrapping up Complete work log and workplace journal Tidy work area
suggested_structure.docx