Assistant Deputy Secretary within 30 days of the injury. Number of Informal Coordinate and attend at meetings held with least one informal Summary facility meeting with Due to ADS owners/managers Increase Customer facility owners/managers District within 30 4/4 5 events 9 events within the District Director days of the Outreach Was the summary boundaries as to enhance end of each provided to the ADD our stakeholder quarter with the BP update? relationships Improve the applicant’s permitting experience within your District. District Within 30 Improve the Ensure permits are Provide Customer 10 days of the Permitting written in plain language, Satisfaction Survey customers a 10/13/2016 1/17/17 Program end of each are simple to understand, updates to ADS quarter Experience Administrator quarter enforceable and contain necessary information without redundancy. 7 events Based on compliance Tracking and 10 events Within 30 rates & permit RAIs, reporting the District Outreach District days of the No. of target specific industries No. of number of outreach n/a Director end of each attendees: Events (DW, PW, and ERP) for attendees: events participated quarter participation in outreach 2,299 in by the District 17,200 events. Strategically plan
Assistant Deputy Secretary within 30 days of the injury. Increase Customer Outreach Coordinate and attend at least one informal meeting with facility owners/managers within the District boundaries as to enhance our stakeholder relationships Number of Informal meetings held with facility owners/managers District Director 4/4 Summary Due to ADS within 30 days of the end of each quarter 5 events 9 events Was the summary provided to the ADD with the BP update? Improve the Permitting Experience Improve the applicant’s permitting experience within your District. Ensure permits are written in plain language, are simple to understand, enforceable and contain necessary information without redundancy. Provide Customer Satisfaction Survey updates to ADS District Program Administrator 10 customers a quarter Within 30 days of the end of each quarter 10/13/2016 1/17/17 District Outreach Events Based on compliance rates & permit RAIs, target specific industries (DW, PW, and ERP) for participation in outreach events. Strategically plan Tracking and reporting the number of outreach events participated in by the District District Director n/a Within 30 days of the end of each quarter 10 events No. of attendees: 2,299 7 events No. of attendees: 17,200
SWD%20Business%20Plan%20FY%2016-17%20508.docx