Corporate guests a heavily discounted rate given to a traveller’ who uses – ‘business the hotel regularly and therefore get a special rate. Convention/Conference guests will receive a discounted rate depending on the volume of delegates. Government sector usually receive a discounted rate in most hotels. Slide No Trainer Address Record the address given by the guest. Usually this will be the home – address of the guest. However, sometimes it might be a company or travel agent address Contact details It is essential that you record some form of contact with the – Passport number, date and place of issue International visitors may be asked for – a passport number in some countries. Slide Slide No Trainer Notes Method of payment It is essential to record the guests preferred method of – payment such as credit card, company charge (approval required) or voucher number. Discuss what is acceptable This is where you need to record any extra information or special requests such as interconnecting rooms, guests want to be on the same floor, guests want dinner reservations in the restaurant, non-smoking rooms, a baby cot Confirmation number many systems will automatically generate a confirmation – number when you make a reservation Date and Taken by This information is required for internal use. The date the – reservation was taken and the name of the staff member who took the reservation. Slide Slide No Trainer Notes It is best to have the trainees sit back to back so they cannot have eye contact when talking to each other. (Simulate a telephone conversation).
Corporate guests – a heavily discounted rate given to a ‘business traveller’ who uses the hotel regularly and therefore get a special rate. Convention/Conference guests will receive a discounted rate depending on the volume of delegates. Government sector usually receive a discounted rate in most hotels. Slide No Trainer Address – Record the address given by the guest. Usually this will be the home address of the guest. However, sometimes it might be a company or travel agent address Contact details – It is essential that you record some form of contact with the Passport number, date and place of issue – International visitors may be asked for a passport number in some countries. Slide Slide No Trainer Notes Method of payment – It is essential to record the guests preferred method of payment such as credit card, company charge (approval required) or voucher number. Discuss what is acceptable This is where you need to record any extra information or special requests such as interconnecting rooms, guests want to be on the same floor, guests want dinner reservations in the restaurant, non-smoking rooms, a baby cot Confirmation number – many systems will automatically generate a confirmation number when you make a reservation Date and Taken by – This information is required for internal use. The date the reservation was taken and the name of the staff member who took the reservation. Slide Slide No Trainer Notes It is best to have the trainees sit back to back so they cannot have eye contact when talking to each other. (Simulate a telephone conversation).
TG_Receive_&_process_reservations_refined.docx