Assessors have been unable to view the reason that a service referral is Improved rejected and cannot edit and remove service providers from the list of display of reason preferences for a client where a client changes their mind or needs may have for referral changed. rejection and ability to edit Changes have been made to improve of assessors’ effective management provider referrals, including: preferences – Displaying the reason for rejection on a referral, including the assessor portal free-text reason entered by a service provider Introducing the ability to edit and remove service provider preferences from the list of preferences a client has chosen. Removed preferences will no longer appear in the assessor portal. Guidance on the management of rejected service referrals is detailed in the for ACAT Quick Reference Guide – Referring for services and to waitlists and RAS, available on the . Improving referral functionality in the My Aged Care assessor portal What? Why? Improved access When matching and referring for residential care services, assessors are to Notifications not currently able to identify if a residential facility has a current Notice of of Non-Compliance and/or Sanction against them. and Assessors will now be able to view active Notices of Non-Compliance or Sanctions – Sanctions when: assessor portal Matching and referring prior to finalising a client’s Support Plan in the assessor portal Searching for providers using the ‘Find a Service Provider’ function. If there is an active Notice of Non-Compliance or Sanction, assessors will be able to view detailed information about the Notice or Sanction by selecting the ‘Yes’ hyperlink in the returned search results.
Improved display of reason for referral rejection and ability to edit provider preferences – assessor portal Assessors have been unable to view the reason that a service referral is rejected and cannot edit and remove service providers from the list of preferences for a client where a client changes their mind or needs may have changed. Changes have been made to improve assessors’ effective management of referrals, including: Displaying the reason for rejection on a referral, including the free-text reason entered by a service provider Introducing the ability to edit and remove service provider preferences from the list of preferences a client has chosen. Removed preferences will no longer appear in the assessor portal. Guidance on the management of rejected service referrals is detailed in the Quick Reference Guide – Referring for services and to waitlists for ACAT and RAS, available on the . Improving referral functionality in the My Aged Care assessor portal What? Why? Improved access to Notifications of and Sanctions – assessor portal When matching and referring for residential care services, assessors are not currently able to identify if a residential facility has a current Notice of Non-Compliance and/or Sanction against them. Assessors will now be able to view active Notices of Non-Compliance or Sanctions when: Matching and referring prior to finalising a client’s Support Plan in the assessor portal Searching for providers using the ‘Find a Service Provider’ function. If there is an active Notice of Non-Compliance or Sanction, assessors will be able to view detailed information about the Notice or Sanction by selecting the ‘Yes’ hyperlink in the returned search results.
summary_of_my_aged_care_system_changes_-_september_2016.docx