Competency standard UNIT TITLE: MANAGE RESPONSIBLE SERVICE OF ALCOHOL NOMINAL HOURS: 15 UNIT NUMBER: D1.HBS.CL5.03 UNIT DESCRIPTOR: This unit deals with the skills and knowledge required to manage responsible service of alcohol in a range of settings within the hotel industries workplace context ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Maintain a responsible drinking Unit Variables environment within a licensed environment The Unit Variables provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the Identify customers who should be refused service unit as a whole and facilitates holistic assessment enterprise and licensing authority eligibility This unit applies to all industry sectors that require to manage the responsible service of standards and/or requirements to be served alcohol alcohol within the labour divisions of the hotel and travel industries and may include: Explain restrictions for service courteously and Food and Beverage Service diplomatically Licensed environment may relate to: Request proof of age prior to service where appropriate Hotels Element 2: Dispense alcoholic beverages Restaurants Prepare and serve standard drinks Bars Decline request for drinks that exceed standard limits Night clubs politely and advise reason/s for refusal Gaming venues. Provide accurate to customers on alcoholic advice beverages if required Refuse service to intoxicated customers in a suitable and consistent manner
Competency standard UNIT TITLE: MANAGE RESPONSIBLE SERVICE OF ALCOHOL NOMINAL HOURS: 15 UNIT NUMBER: D1.HBS.CL5.03 UNIT DESCRIPTOR: This unit deals with the skills and knowledge required to manage responsible service of alcohol in a range of settings within the hotel industries workplace context ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Maintain a responsible drinking environment within a licensed environment Identify customers who should be refused service enterprise and licensing authority eligibility standards and/or requirements to be served alcohol Explain restrictions for service courteously and diplomatically Request proof of age prior to service where appropriate Element 2: Dispense alcoholic beverages Prepare and serve standard drinks Decline request for drinks that exceed standard limits politely and advise reason/s for refusal Provide accurate advice to customers on alcoholic beverages if required Refuse service to intoxicated customers in a suitable and consistent manner Unit Variables The Unit Variables provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment This unit applies to all industry sectors that require to manage the responsible service of alcohol within the labour divisions of the hotel and travel industries and may include: Food and Beverage Service Licensed environment may relate to: Hotels Restaurants Bars Night clubs Gaming venues.
TG_Manage_RSA_refined.docx