Class Activity General Discussion – When you do use each type of written documentation? Which is more popular and why? Slide No Trainer Answer questions in the slide. Slide Slide No Trainer Notes Reservations including booking information, special requests, receipts and – confirmation to customers including specials of the day, menus for specific groups, drink lists and – menus in different languages Banquets menus, schedule of events, invitations, enquiry letters, invoices, name – cards Conferences schedule of events, enquiry letters, confirmation letters, secretarial – services Financial documents daily checklists, sales sheets, register dockets, reconciliation – sheets, breakage sheets, (complimentary) sheets, forecasts and budgets. ‘comp’ Class Activity Review documentation – Trainer to distribute different types of written documentation used in the F&B Department. Slide Slide No Trainer Notes Front Office
Class Activity – General Discussion When you do use each type of written documentation? Which is more popular and why? Slide No Trainer Answer questions in the slide. Slide Slide No Trainer Notes Reservations – including booking information, special requests, receipts and confirmation to customers – including specials of the day, menus for specific groups, drink lists and menus in different languages Banquets – menus, schedule of events, invitations, enquiry letters, invoices, name cards Conferences – schedule of events, enquiry letters, confirmation letters, secretarial services Financial documents – daily checklists, sales sheets, register dockets, reconciliation sheets, breakage sheets, ‘comp’ (complimentary) sheets, forecasts and budgets. Class Activity – Review documentation Trainer to distribute different types of written documentation used in the F&B Department. Slide Slide No Trainer Notes Front Office
TG_Work_cooperatively_in_GA_environ_refined.docx