in accordance with Departmental Service Support Standards and Force targets. Undertaking a continuous review of working practices and processes, develop and implement improvements where empowered and/or recommend improvements to reduce service demand and improve service delivery requirements; Report on the quality of service performance and interpret performance statistics from the Daily Activity Recording System to the Admin Services Manager; Manage and allocate tasks according to business need ensuring that resources are focused on the key service demands; Carry out other duties that are commensurate with the grade of post; Rank/grade 5 Location various Vetting Clearance RV Political Restrictions None specific to this role Medical assessment N/A required Role-Specific Formal training in respect of relevant Police network systems, ie Agresso, Training and CPD to Chronicle and other L&D bespoke systems be undertaken. 1st Line Managers course or equivalent Maintain awareness of Departmental, Learning & Development and Alliance issues and initiatives SECTION 2: ESSENTIAL CAPABILITIES & EXPERIENCE Formal Qualifications None required Essential Activities of Manage the performance of teams and individuals Coach and mentor staff the role Provide customer service Participate in meetings Provide advice and knowledge and an understanding of the adult training environment and its challenges Gather information to support action and decision making Essential experience Experience of line management responsibility and dealing with staff and specialist skills issues that arise, including attendance management and knowledge Good organisational skills with experience of planning and prioritising a high volume workload. Excellent communication skills and experience of working on own initiative Effective IT skills, including competence with Microsoft Outlook, Word and Excel Experience of working on own initiative and unsupervised Essential Behavioural Openness to change Effective communication Competencies Maximising potential Planning and organising Respect for race and diversity Problem Solving Team working Personal responsibility
in accordance with Departmental Service Support Standards and Force targets. Undertaking a continuous review of working practices and processes, develop and implement improvements where empowered and/or recommend improvements to reduce service demand and improve service delivery requirements; Report on the quality of service performance and interpret performance statistics from the Daily Activity Recording System to the Admin Services Manager; Manage and allocate tasks according to business need ensuring that resources are focused on the key service demands; Carry out other duties that are commensurate with the grade of post; Rank/grade 5 Location various Vetting Clearance RV Political Restrictions None specific to this role Medical assessment required N/A Role-Specific Training and CPD to be undertaken. Formal training in respect of relevant Police network systems, ie Agresso, Chronicle and other L&D bespoke systems 1st Line Managers course or equivalent Maintain awareness of Departmental, Learning & Development and Alliance issues and initiatives SECTION 2: ESSENTIAL CAPABILITIES & EXPERIENCE Formal Qualifications required None Essential Activities of the role Manage the performance of teams and individuals Coach and mentor staff Provide customer service Participate in meetings Provide advice and knowledge and an understanding of the adult training environment and its challenges Gather information to support action and decision making Essential experience and specialist skills and knowledge Experience of line management responsibility and dealing with staff issues that arise, including attendance management Good organisational skills with experience of planning and prioritising a high volume workload. Excellent communication skills and experience of working on own initiative Effective IT skills, including competence with Microsoft Outlook, Word and Excel Experience of working on own initiative and unsupervised Essential Behavioural Competencies Openness to change Maximising potential Respect for race and diversity Team working Effective communication Planning and organising Problem Solving Personal responsibility
supervisor-role-profile.docx