3.4 Clients are given Clients are able to describe Can staff / volunteers describe a xxx x xxx and give examples of how client intervention? ‘typical’ appropriate options to they have benefited from How do you ensure that clients explore and support process and how they understand the options open to were able to explore different them? understand that they options that met their How do you help clients are responsible for expectations. Clients are able understand the potential to describe what support they consequences of alternative making their own were given to understand and courses of action? decisions. make appropriate choices. Clients are able to describe how they came to their decisions 3.5 When exploring Clients are able to describe What resources are available to xxx x xxx and give examples of what clients? Are staff / volunteers and options, clients are resources were made clients fully aware of these provided with and available when exploring resources? different and appropriate What additional resources are supported to use options. available for clients with learning appropriate resources difficulties for example? How are clients supported to use including access to the resources provided? What technology. examples can you provide? How has technology supported your work with clients? 3.6 Clients benefit Clients are able to describe What examples can you share of xxx x xxx the benefits they received by how signposting / referral of from signposting and referred to other clients to other agencies has referral appropriate agencies or added value? organisations. What agencies or organisations to appropriate Representatives from are staff / volunteers aware of that agencies or partnerships and networks are have been quality assured as able to explain what benefits referral agencies / organisations? organisations. and services clients referred to Is there consistency? them have received.
3.4 Clients are given appropriate options to explore and understand that they are responsible for making their own decisions. Clients are able to describe and give examples of how they have benefited from support process and how they were able to explore different options that met their expectations. Clients are able to describe what support they were given to understand and make appropriate choices. Clients are able to describe how they came to their decisions Can staff / volunteers describe a ‘typical’ client intervention? How do you ensure that clients understand the options open to them? How do you help clients understand the potential consequences of alternative courses of action? xxx x xxx 3.5 When exploring options, clients are provided with and supported to use appropriate resources including access to technology. Clients are able to describe and give examples of what resources were made available when exploring different and appropriate options. What resources are available to clients? Are staff / volunteers and clients fully aware of these resources? What additional resources are available for clients with learning difficulties for example? How are clients supported to use the resources provided? What examples can you provide? How has technology supported your work with clients? xxx x xxx 3.6 Clients benefit from signposting and referral to appropriate agencies or organisations. Clients are able to describe the benefits they received by referred to other appropriate agencies or organisations. Representatives from partnerships and networks are able to explain what benefits and services clients referred to them have received. What examples can you share of how signposting / referral of clients to other agencies has added value? What agencies or organisations are staff / volunteers aware of that have been quality assured as referral agencies / organisations? Is there consistency? xxx x xxx
The-matrix-Standard-Self-Assessment-Booklet-2017.docx