Council on Accreditation Hague Accreditation and Approval Monitoring and Oversight Report In accordance with 22 CFR Part 96.91 and 92, COA makes information available about substantiated complaints and adverse actions against an accredited agency or approved person. COA recognizes that before making a final decision on an adoption service provider many prospective adoptive parents want to know if the program has a history of not uncommon for programs violations. It’s to have an occasional state licensing or Hague Accreditation regulatory violation. However, serious or regular, on-going violations are reasons for concern. COA also encourages prospective adoptive parents to obtain additional information from the adoption service provider to evaluate compliance information in the context of the adoption service provider’s operations. For example, one might assess the number of substantiated complaints in relation to the average number of adoptions completed. (In accordance with 22 CFR Part 96.39 (b), accredited agencies and approved persons are required to make available upon request, information about the number of placements per year, and the number and percentage of disrupted/dissolved adoptions.) COA is not authorized to disclose any additional information about complaint(s) or adverse actions. For additional information please contact the adoption service provider directly. Substantiated Complaints and Adverse Action Report Adoption Service Provider Information Name Adoption Avenues Mailing Address 9498 SW Barbur Boulevard, Suite 305; Portland, OR97219 Website Substantiated Complaints and Adverse Actions 7/22/2011 Complaint filed in the Complaint Registry – Status: Complaint investigation completed 3/29/13 Nature of the Substantiated Violations: 96.35(a): The agency knowingly allowed their foreign facilitator to instruct the complainant to hide who money was being wired from and that it be from the adoption agency. shouldn’t 96.36(b): The complainant believed that the foreign facilitator was paying bribes in-country. When notified, the agency took insufficient action to investigate these allegations and did not respond appropriately to her statements and clarify as applicable. 96.36(b): The agency did not have sufficient protections for monitoring large sums of cash paid country to ensure that fees were spent on legitimate adoption costs.
Council on Accreditation Hague Accreditation and Approval Monitoring and Oversight Report In accordance with 22 CFR Part 96.91 and 92, COA makes information available about substantiated complaints and adverse actions against an accredited agency or approved person. COA recognizes that before making a final decision on an adoption service provider many prospective adoptive parents want to know if the program has a history of violations. It’s not uncommon for programs to have an occasional state licensing or Hague Accreditation regulatory violation. However, serious or regular, on-going violations are reasons for concern. COA also encourages prospective adoptive parents to obtain additional information from the adoption service provider to evaluate compliance information in the context of the adoption service provider’s operations. For example, one might assess the number of substantiated complaints in relation to the average number of adoptions completed. (In accordance with 22 CFR Part 96.39 (b), accredited agencies and approved persons are required to make available upon request, information about the number of placements per year, and the number and percentage of disrupted/dissolved adoptions.) COA is not authorized to disclose any additional information about complaint(s) or adverse actions. For additional information please contact the adoption service provider directly. Substantiated Complaints and Adverse Action Report Adoption Service Provider Information Name Adoption Avenues Mailing Address 9498 SW Barbur Boulevard, Suite 305; Portland, OR97219 Website Substantiated Complaints and Adverse Actions 7/22/2011 – Complaint filed in the Complaint Registry Status: Complaint investigation completed 3/29/13 Nature of the Substantiated Violations: 96.35(a): The agency knowingly allowed their foreign facilitator to instruct the complainant to hide who money was being wired from and that it shouldn’t be from the adoption agency. 96.36(b): The complainant believed that the foreign facilitator was paying bribes in-country. When notified, the agency took insufficient action to investigate these allegations and did not respond appropriately to her statements and clarify as applicable. 96.36(b): The agency did not have sufficient protections for monitoring large sums of cash paid to ensure that fees were spent on legitimate adoption costs. country
Substantiated_Complaints_and_Adverse_Action_Report_-_Hague.docx