The hospitality and tourism industries are leading examples of multicultural industries. Many workplaces are staffed with people from various cultures. Also staff interact with and serve people from different nations and cultural backgrounds. It is vital that all these people, whether staff and customers, are treated with respect and sensitivity. Social and cultural differences People are different. There are a number of things that make them different, including: The way they live including where and how they live – Language their chosen language to communicate – Traditional practices and observations way they conduct themself –the Values and principles the importance placed on people, actions and things, and – personal guidelines for living life Educational background how far they got through schooling, and whether or not – they undertook any further education
The hospitality and tourism industries are leading examples of multicultural industries. Many workplaces are staffed with people from various cultures. Also staff interact with and serve people from different nations and cultural backgrounds. It is vital that all these people, whether staff and customers, are treated with respect and sensitivity. Social and cultural differences People are different. There are a number of things that make them different, including: The way they live – including where and how they live Language – their chosen language to communicate Traditional practices and observations –the way they conduct themself Values and principles – the importance placed on people, actions and things, and personal guidelines for living life Educational background – how far they got through schooling, and whether or not they undertook any further education
TM_Work_cooperatively_in_GA_environ_AH%2021112013.docx