Ensure Market Participants meet critical date deadlines and/or checkpoint success; Act as an issue resolution agent for technical and process issues between all Market Participants; Confirm that Market Participants have completed ERCOT’s technical certification testing; Verify adherence to TX SET standards by all Market Participants and Maintain current flight testing status on the Texas Retail Testing website; and Adhere to the RMS approved flight tasks/timelines. Escalation Procedures Market Participants attempt to work through any issues with their Trading Partners. The Flight Administrator may be contacted to assist in resolution of the issue if the Market Participants are unable to resolve their issues. If a resolution cannot be found, the Flight Administrator will determine if the Market Participants should retest in a subsequent flight. In the event the Market Participants is being unresponsive, the Flight Administrator will contact the Executive Contact as listed on the Testing Worksheet. If resolution is not achieved, the issue will be escalated through appropriate Technical Advisory Committee (TAC) subcommittee. If ERCOT has a testing issue, the Texas Standard Electronic Transaction (Texas SET) Working Group leadership may be contacted to assist in resolution. Texas SET leadership may contact the Retail Market Subcommittee (RMS) leadership and ERCOT senior management if appropriate. Retail Testing Website The Flight Administrator maintains a Texas Retail Testing website that details the current status of the testing process. The URL address for this website can be found in Appendix B, Resources. This website includes: Link to the Texas Market Test Plan (TMTP); Test Scripts; Link to the Approved Texas Retail Market Test Flight Schedule Timelines; Updates on changes or special circumstances concerning Retail Market Flight Testing;
Ensure Market Participants meet critical date deadlines and/or checkpoint success; Act as an issue resolution agent for technical and process issues between all Market Participants; Confirm that Market Participants have completed ERCOT’s technical certification testing; Verify adherence to TX SET standards by all Market Participants and Maintain current flight testing status on the Texas Retail Testing website; and Adhere to the RMS approved flight tasks/timelines. Escalation Procedures Market Participants attempt to work through any issues with their Trading Partners. The Flight Administrator may be contacted to assist in resolution of the issue if the Market Participants are unable to resolve their issues. If a resolution cannot be found, the Flight Administrator will determine if the Market Participants should retest in a subsequent flight. In the event the Market Participants is being unresponsive, the Flight Administrator will contact the Executive Contact as listed on the Testing Worksheet. If resolution is not achieved, the issue will be escalated through appropriate Technical Advisory Committee (TAC) subcommittee. If ERCOT has a testing issue, the Texas Standard Electronic Transaction (Texas SET) Working Group leadership may be contacted to assist in resolution. Texas SET leadership may contact the Retail Market Subcommittee (RMS) leadership and ERCOT senior management if appropriate. Retail Testing Website The Flight Administrator maintains a Texas Retail Testing website that details the current status of the testing process. The URL address for this website can be found in Appendix B, Resources. This website includes: Link to the Texas Market Test Plan (TMTP); Test Scripts; Link to the Approved Texas Retail Market Test Flight Schedule Timelines; Updates on changes or special circumstances concerning Retail Market Flight Testing;
Texas_Market_Test_Plan_Final_101915v2.docx