Police ID (cards or badges) to confirm the holder is, in fact a police officer with the – legitimate authority and power which goes with being an officer of the law. The checking process The following are key aspects to remember and apply when checking ID cards: Remember to demonstrate appropriate interpersonal skills for example, when – checking patron ID it is vital you also provide suitable levels’ in terms of: ‘service Your manners Use and you’ as part of the exchange; apologise – ‘Please’ ‘Thank for the inconvenience The way you ask for the ID ask politely for ID rather than ID – ‘demand’ The language/terms you use never use threatening or offensive language as – part of the request for ID Your tone of voice be friendly: remember you are in the service/hospitality – business
Police ID (cards or badges) – to confirm the holder is, in fact a police officer with the legitimate authority and power which goes with being an officer of the law. The checking process The following are key aspects to remember and apply when checking ID cards: Remember to demonstrate appropriate interpersonal skills – for example, when checking patron ID it is vital you also provide suitable ‘service levels’ in terms of: Your manners – Use ‘Please’ and ‘Thank you’ as part of the exchange; apologise for the inconvenience The way you ask for the ID – ask politely for ID rather than ‘demand’ ID The language/terms you use – never use threatening or offensive language as part of the request for ID Your tone of voice – be friendly: remember you are in the service/hospitality business
TM_Observe_&_monitor_people_refined.docx