The Steps 2 Success Staff Guidelines have been developed to provide Jobs and Benefits office and Jobcentre staff with the required knowledge to deliver their role in the operation of the programme. guidelines provide information to Employment Service Advisers in the identification and referral of clients to Steps 2 Success at the appropriate time, dependant on each client’s personal circumstances. They also detail the intervals at which clients who remain unemployed should be returned to the Steps 2 Success programme and the actions required with regards to changes in a client’s circumstances while on Steps 2 Success. The 2 Success Contractor and their Supply Chain will take responsibility for a client’s employability needs upon referral to the programme. Good effective working relationships between staff in each Jobs and Benefit office or JobCentre and their partners in the Contractor organisation will be central to a positive experience for clients and to the overall success of the programme in the local area. Any questions or clarifications required in connection with Steps 2 Success Staff Guidelines should be directed to Programme Management and Development Branch via the mailbox at
The Steps 2 Success Staff Guidelines have been developed to provide Jobs and Benefits office and Jobcentre staff with the required knowledge to deliver their role in the operation of the programme. guidelines provide information to Employment Service Advisers in the identification and referral of clients to Steps 2 Success at the appropriate time, dependant on each client’s personal circumstances. They also detail the intervals at which clients who remain unemployed should be returned to the Steps 2 Success programme and the actions required with regards to changes in a client’s circumstances while on Steps 2 Success. The 2 Success Contractor and their Supply Chain will take responsibility for a client’s employability needs upon referral to the programme. Good effective working relationships between staff in each Jobs and Benefit office or JobCentre and their partners in the Contractor organisation will be central to a positive experience for clients and to the overall success of the programme in the local area. Any questions or clarifications required in connection with Steps 2 Success Staff Guidelines should be directed to Programme Management and Development Branch via the mailbox at
Steps%202%20Success%20Staff%20Guidelines%20AMENDED%20VERSION%20ISSUED%2017%20October%202014.DOCX