Action area 3: Engaging and supporting employers Better claims Increased worker Improved claims experience thanks to productivity and metrics, including the timely intervention, reduced absenteeism, number and duration of supportive interactions staff turnover and claims as well as the with employers, separation costs. durability of RAW/RTW positive rehabilitation for a PoC. Metrics Reduced costs and treatment should be used as part associated with experience, as well as of a holistic reasonable work successful RAW/RTW. assessment of adjustments. performance, taking Satisfaction, recovery into account the Employers feeling and wellbeing. limitations of these supported throughout measures. the process, including understanding of claim Stronger relationships decisions and between stakeholders assistance in resolving that build capacity for interpersonal issues developing alternative between a PoC and pathways for people others in the with psychological workplace. injuries. Action area 4: Bringing evidence to treatment and rehabilitation Improved health, social Improved collaboration Increase in and RAW/RTW with for example based interventions for GP’s, outcomes. case conferencing. psychological injuries and rehabilitation. Increased PoC satisfaction with the Improved quality and for of insurers and agents treatment. and the PoC concerned when it Increased PoC comes to health satisfaction with services (reduction quality of rehabilitation in waste). programs.
Action area 3: Engaging and supporting employers Better claims experience thanks to timely intervention, supportive interactions with employers, positive rehabilitation and treatment experience, as well as successful RAW/RTW. Satisfaction, recovery and wellbeing. Increased worker productivity and reduced absenteeism, staff turnover and separation costs. Reduced costs associated with reasonable work adjustments. Employers feeling supported throughout the process, including understanding of claim decisions and assistance in resolving interpersonal issues between a PoC and others in the workplace. Improved claims metrics, including the number and duration of claims as well as the durability of RAW/RTW for a PoC. Metrics should be used as part of a holistic assessment of performance, taking into account the limitations of these measures. Stronger relationships between stakeholders that build capacity for developing alternative pathways for people with psychological injuries. Action area 4: Bringing evidence to treatment and rehabilitation Improved health, social and RAW/RTW outcomes. Increased PoC satisfaction with the quality and of treatment. Increased PoC satisfaction with quality of rehabilitation programs. Improved collaboration with GP’s, for example case conferencing. Increase in interventions for psychological injuries and rehabilitation. Improved for insurers and agents and the PoC concerned when it comes to health services (reduction in waste). based
taking-action-framework-2018.docx