We adopted the theory and have 6. Test the Theory maintained our results. The ID On Call Team continues to look Each element of the plan was thoroughly tested. For example, for ways to further improve and 7 drills were done with the strengthen their team in order to volunteer team for vaccine provide Missoula with the best response, including 2 holiday possible response to Infectious Disease concerns. weekends. Three quarterly scheduling cycles were tested. During the testing phase, the ID 9. Establish Future Plans On Call staff supervisor reported A quarterly drill of the vaccine anecdotally that she had stopped emergency response volunteers receiving complaints from team will be conducted. members. All newly hired PHNs will receive exposure to the benefits of being a member of the ID On CHECK Call Team and be invited to join. Use Data to Study Results In September 2015, the team of the Test member with the longest service will be allowed to rotate off if 7. Check the Results desired. This opportunity will be The AIM identified was a 20% provided thereafter every time a improvement in staff satisfaction. new member is recruited. Team The outcome was a 530% members who do not wish to improvement in staff satisfaction. rotate off can pass the In the pre-survey, only one opportunity to the next team member of the team reported member in line. The QI team is being satisfied, and none were interested to learn if the staff very satisfied. The rest were all satisfaction obtained is high dissatisfied or very dissatisfied. enough to eliminate the desire to In the outcome survey, NO staff rotate off of the team, even when members identified as being the opportunity presents itself. dissatisfied or very dissatisfied. Outcome Survey: Before and After results: ACT Standardize the Improvement and Establish Future Plans 8. Standardize the Improvement or Develop New Theory
6. Test the Theory Each element of the plan was thoroughly tested. For example, 7 drills were done with the volunteer team for vaccine response, including 2 holiday weekends. Three quarterly scheduling cycles were tested. During the testing phase, the ID On Call staff supervisor reported anecdotally that she had stopped receiving complaints from team members. CHECK Use Data to Study Results of the Test 7. Check the Results The AIM identified was a 20% improvement in staff satisfaction. The outcome was a 530% improvement in staff satisfaction. In the pre-survey, only one member of the team reported being satisfied, and none were very satisfied. The rest were all dissatisfied or very dissatisfied. In the outcome survey, NO staff members identified as being dissatisfied or very dissatisfied. Outcome Survey: Before and After results: ACT Standardize the Improvement and Establish Future Plans 8. Standardize the Improvement or Develop New Theory We adopted the theory and have maintained our results. The ID On Call Team continues to look for ways to further improve and strengthen their team in order to provide Missoula with the best possible response to Infectious Disease concerns. 9. Establish Future Plans A quarterly drill of the vaccine emergency response volunteers will be conducted. All newly hired PHNs will receive exposure to the benefits of being a member of the ID On Call Team and be invited to join. In September 2015, the team member with the longest service will be allowed to rotate off if desired. This opportunity will be provided thereafter every time a new member is recruited. Team members who do not wish to rotate off can pass the opportunity to the next team member in line. The QI team is interested to learn if the staff satisfaction obtained is high enough to eliminate the desire to rotate off of the team, even when the opportunity presents itself.
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