Adding trains to the weekend schedule would likely be well received as would increasing service to New London. Quiet Cars Quiet cars were introduced in a pilot program, were well-received and then adopted on many of the SLE trains. Judging from the rider feedback, this feature has been popular. Some note it helps them work, study or just decompress from the work day. It does seem that the awareness and enforcement of quiet cars could be improved. Twelve survey participants commented that they would like the quiet car guidelines better enforced by the rail staff. Action: Increase Awareness of Quiet Car Guidelines Posters to be mounted in the train cars, which define quiet cars guidelines, were produced and delivered in December. In addition, on-board staff should make enforcement of quiet cars one of their daily tasks. Wi-Fi There was also notable feedback from riders requesting Wi-Fi, although the demand seems to be generated more from weekend riders. Certainly, the riders are interested in having this functionality as they feel their rail trips could be more productive. Action: It would be a plus if Wi-Fi could be available in the near future. Survey Response & Logistics Overall, riders were cooperative in participating in the survey and many were pleased that rail management wanted to get their direct feedback. To improve response rate, we recognize some logistical improvements that could enhance the procedure next year. Action:
Adding trains to the weekend schedule would likely be well received as would increasing service to New London. Quiet Cars Quiet cars were introduced in a pilot program, were well-received and then adopted on many of the SLE trains. Judging from the rider feedback, this feature has been popular. Some note it helps them work, study or just decompress from the work day. It does seem that the awareness and enforcement of quiet cars could be improved. Twelve survey participants commented that they would like the quiet car guidelines better enforced by the rail staff. Action: Increase Awareness of Quiet Car Guidelines Posters to be mounted in the train cars, which define quiet cars guidelines, were produced and delivered in December. In addition, on-board staff should make enforcement of quiet cars one of their daily tasks. Wi-Fi There was also notable feedback from riders requesting Wi-Fi, although the demand seems to be generated more from weekend riders. Certainly, the riders are interested in having this functionality as they feel their rail trips could be more productive. Action: It would be a plus if Wi-Fi could be available in the near future. Survey Response & Logistics Overall, riders were cooperative in participating in the survey and many were pleased that rail management wanted to get their direct feedback. To improve response rate, we recognize some logistical improvements that could enhance the procedure next year. Action:
2012_sle_survey_analysis_1-28-13.docx