Slide No Trainer Notes Class Activity Questions – What else would you put into an action plan? Slide No Trainer Class Activity Discuss barriers – Physical barriers such as tables and intimidating seating arrangements, – interruptions to the session, a noisy environment, and people coming and going Non-verbal cues such as looking at your watch throughout the session, – appearing bored and disinterested with proceedings, jiggling your feet or tapping fingers on the desk Pretending to listen by not active listening techniques, and by using – insincere expressions and statements such as yes. Oh it must be awful. Poor “Yes, thing.” Preaching and judging by making inappropriate statements such as have – “You to pull yourself together”, or late nights aren’t good for you”, or I was “All “When your age I always used to …” Talking your own problems never try to use your own problems as a – yardstick or a guide; never compare your problems to those of the interviewee in an attempt to demonstrate how big your problems are and how small the interviewee’s problems are. Slide Slide No Trainer Notes Activity Discuss barriers – Denying feelings by telling people they shouldn’t bad about things’ or – ‘feel ignoring the very obvious feelings they are displaying Being an amateur psychologist by making ill-informed statements or – judgements that only a trained professional is entitled or qualified to make (such as trouble with you is you have an arrested adolescence, male aggressive “The tendencies, repressed hostility etc.” Forcing solutions by making statements such as I think you should do – “Well, …” Playing the role of through statements such as don’t worry. I’ll ‘rescuer’ – ‘Look, take care of it” Playing the role of the super-logical person by inferring you have generated – the only rational view of the situation by making statements such as you “Look,
Slide No Trainer Notes Class Activity – Questions What else would you put into an action plan? Slide No Trainer Class Activity – Discuss barriers Physical barriers – such as tables and intimidating seating arrangements, interruptions to the session, a noisy environment, and people coming and going Non-verbal cues – such as looking at your watch throughout the session, appearing bored and disinterested with proceedings, jiggling your feet or tapping fingers on the desk Pretending to listen – by not active listening techniques, and by using insincere expressions and statements such as “Yes, yes. Oh it must be awful. Poor thing.” Preaching and judging – by making inappropriate statements such as “You have to pull yourself together”, or “All late nights aren’t good for you”, or “When I was your age I always used to …” Talking your own problems – never try to use your own problems as a yardstick or a guide; never compare your problems to those of the interviewee in an attempt to demonstrate how big your problems are and how small the interviewee’s problems are. Slide Slide No Trainer Notes Activity – Discuss barriers Denying feelings – by telling people they shouldn’t ‘feel bad about things’ or ignoring the very obvious feelings they are displaying Being an amateur psychologist – by making ill-informed statements or judgements that only a trained professional is entitled or qualified to make (such as “The trouble with you is you have an arrested adolescence, male aggressive tendencies, repressed hostility etc.” Forcing solutions – by making statements such as “Well, I think you should do …” Playing the role of ‘rescuer’ – through statements such as ‘Look, don’t worry. I’ll take care of it” Playing the role of the super-logical person – by inferring you have generated the only rational view of the situation by making statements such as “Look, you
TG_Plan_conduct_&_evaluate_staff_pa_refined.docx