It is now recognised that communication comprises both communication’ and ‘verbal communication’: Verbal communication is questioning, listening and answering the spoken word. – Non-verbal communication is body language facial expressions, eye contact, gestures – and posture. It is important for the body language to match the verbal message so that there is no mismatch. This occurs for example when a positive verbal message is sent while the speaker is frowning and or looking annoyed. The listener will nearly always: Be confused what they are hearing or seeing Believe the message that the body language is sending, rather than believing the verbal message. Listening
It is now recognised that communication comprises both ‘verbal communication’ and communication’: Verbal communication is questioning, listening and answering – the spoken word. Non-verbal communication is body language – facial expressions, eye contact, gestures and posture. It is important for the body language to match the verbal message so that there is no mismatch. This occurs for example when a positive verbal message is sent while the speaker is frowning and or looking annoyed. The listener will nearly always: Be confused what they are hearing or seeing Believe the message that the body language is sending, rather than believing the verbal message. Listening
TM_Work_cooperatively_in_GA_environ_AH%2021112013.docx