If the student is not satisfied with the result or conduct of the internal complaint handling and appeals process, Queens College will advise the student of his or her right to access the external appeals process at minimal or no cost. If the student chooses to access the College complaints and appeals processes, Queens College will maintain the while the complaints and appeals process is ongoing. student’s enrolment If the student is still not satisfied with the resolution of the grievance, they can seek advice and further assistance from the authorities listed below. Overseas Students Ombudsman Call: 1300 362 072* within Australia. Outside Australia call +61 2 6276 0111. Enquiries 9am to 5pm Monday to Friday Australian Eastern Standard Time (Australian Eastern Daylight Time when daylight savings is in effect) Email: Fax: 02 6276 0123 within Australia. Outside Australia +61 2 6276 0123. Postal: GPO Box 442 Canberra ACT 2601. 17.2 Appeals Process A complaints/grievances and assessment appeal process is an integral part of the Standards for Registered Training Organisation (RTO) 2015 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students. A fair and impartial appeals process is available to all students of Queens College. If a student wishes to appeal his/her complaint/grievance/assessment result, he/she must first discuss the issue with the trainer/assessor. If the student would like to proceed further with the request after discussions with the trainer/assessor a formal request is made in writing outlining the reason(s) for the appeal. 17.3 Grounds for Appeal An application for appeal will be considered where: A student claims to be unfairly treated by fellow students or staff; A student claims to be unfairly treated by compliance with the Queens College policy and procedures; A student claims a disadvantage because the trainer did not provide a subject outline; A student claims disadvantage because the trainer varied without consultation or in an unreasonable way the assessment requirements as specified in the subject outline; A student claims disadvantage because assessment requirements specified by the trainer were unreasonably or prejudicially applied to him or her; A student is of the view that a clerical error has occurred in the documenting of the assessment outcome; or
If the student is not satisfied with the result or conduct of the internal complaint handling and appeals process, Queens College will advise the student of his or her right to access the external appeals process at minimal or no cost. If the student chooses to access the College complaints and appeals processes, Queens College will maintain the student’s enrolment while the complaints and appeals process is ongoing. If the student is still not satisfied with the resolution of the grievance, they can seek advice and further assistance from the authorities listed below. Overseas Students Ombudsman Call: 1300 362 072* within Australia. Outside Australia call +61 2 6276 0111. Enquiries 9am to 5pm Monday to Friday Australian Eastern Standard Time (Australian Eastern Daylight Time when daylight savings is in effect) Email: Fax: 02 6276 0123 within Australia. Outside Australia +61 2 6276 0123. Postal: GPO Box 442 Canberra ACT 2601. 17.2 Appeals Process A complaints/grievances and assessment appeal process is an integral part of the Standards for Registered Training Organisation (RTO) 2015 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students. A fair and impartial appeals process is available to all students of Queens College. If a student wishes to appeal his/her complaint/grievance/assessment result, he/she must first discuss the issue with the trainer/assessor. If the student would like to proceed further with the request after discussions with the trainer/assessor a formal request is made in writing outlining the reason(s) for the appeal. 17.3 Grounds for Appeal An application for appeal will be considered where: A student claims to be unfairly treated by fellow students or staff; A student claims to be unfairly treated by compliance with the Queens College policy and procedures; A student claims a disadvantage because the trainer did not provide a subject outline; A student claims disadvantage because the trainer varied without consultation or in an unreasonable way the assessment requirements as specified in the subject outline; A student claims disadvantage because assessment requirements specified by the trainer were unreasonably or prejudicially applied to him or her; A student is of the view that a clerical error has occurred in the documenting of the assessment outcome; or
Student-Handbook.docx