Are consumers who partner with the Yes Fill in – organisation supported appropriately next column for the type of partnership? For No If action – example, different levels of support is needed, would be given to consumers add to action partnering with the organisation in an plan ongoing committee versus a consumer participating in a consumer focus group. Do the organisation’s orientation and Yes Fill in – education programs for healthcare next column providers and other health workers No If action – include information about patient is needed, centred care and partnerships with add to action consumers? Some examples of plan training topics include: principles of patient centred care, leadership strategies and communication. Does the organisation provide access Yes Fill in – to relevant training provided by next column external organisations? No If action – is needed, add to action plan Are consumers involved in the Yes Fill in – development of training modules, next column training materials or the delivery of No If action – training for healthcare providers and is needed, other healthcare workers? Some add to action examples of strategies include: using plan patients describing their story, using video of patients describing their story, using consumer feedback to inform training. Information What this means: Health literacy is a key issue for patient safety and quality of care. Ensuring that any patient information materials that are developed by the health services organisation are tested with their target audience is an important part of making sure that information is easy to understand, apply and act on. Information about the safety and quality performance of the organisation should also be provided to consumers and the local community. Relevant National Safety and Quality Health Service Standard 2 actions: 2.4.1, 2.4.2, 2.3.1, 2.7.1 Other related National Safety and Quality Health Service Standard actions: 1.17.2, 1.17.3, 1.18.3, 3.19.1, 3.19.2, 4.13.1, 4.13.2, 4.15.1, 7.10.1, 7.11.1, 8.9.1, 9.7.1, 9.9.2, 10.9.1 Self-assessment questions Name of document and description
Are consumers who partner with the organisation supported appropriately for the type of partnership? For example, different levels of support would be given to consumers partnering with the organisation in an ongoing committee versus a consumer participating in a consumer focus group. Yes – Fill in next column No – If action is needed, add to action plan Do the organisation’s orientation and education programs for healthcare providers and other health workers include information about patient centred care and partnerships with consumers? Some examples of training topics include: principles of patient centred care, leadership strategies and communication. Yes – Fill in next column No – If action is needed, add to action plan Does the organisation provide access to relevant training provided by external organisations? Yes – Fill in next column No – If action is needed, add to action plan Are consumers involved in the development of training modules, training materials or the delivery of training for healthcare providers and other healthcare workers? Some examples of strategies include: using patients describing their story, using video of patients describing their story, using consumer feedback to inform training. Yes – Fill in next column No – If action is needed, add to action plan Information What this means: Health literacy is a key issue for patient safety and quality of care. Ensuring that any patient information materials that are developed by the health services organisation are tested with their target audience is an important part of making sure that information is easy to understand, apply and act on. Information about the safety and quality performance of the organisation should also be provided to consumers and the local community. Relevant National Safety and Quality Health Service Standard 2 actions: 2.4.1, 2.4.2, 2.3.1, 2.7.1 Other related National Safety and Quality Health Service Standard actions: 1.17.2, 1.17.3, 1.18.3, 3.19.1, 3.19.2, 4.13.1, 4.13.2, 4.15.1, 7.10.1, 7.11.1, 8.9.1, 9.7.1, 9.9.2, 10.9.1 Self-assessment questions Name of document and description
Standard-2-Partnering-with-consumers-self-assessment-tool-for-hospitals.docx