By taking advantage of the Internet of Things, products can carry out maintenance reporting and diagnostics on themselves; Devices with Internet of Things capability can sense when components are exhibiting faults or when they near their expected end of life. Challenge for CRM with IoT- IoT demands a robust and capable CRM system with powerful analytical capabilities in to process significant quantities of real time data. Solutions in marketplace Solutions in marketplace- Prospective Use Case Salesforce and GE: GEnx Jet Engine The new GEnx jet engine -currently flying on Boeing’s new 787 Dreamliner-has proven the capability to provide newsfeeds that can be accessed by service teams on their mobile devices. IoT Market Opportunities
By taking advantage of the Internet of Things, products can carry out maintenance reporting and diagnostics on themselves; Devices with Internet of Things capability can sense when components are exhibiting faults or when they near their expected end of life. Challenge for CRM with IoT- IoT demands a robust and capable CRM system with powerful analytical capabilities in to process significant quantities of real time data. Solutions in marketplace Solutions in marketplace- Prospective Use Case Salesforce and GE: GEnx Jet Engine The new GEnx jet engine -currently flying on Boeing’s new 787 Dreamliner-has proven the capability to provide newsfeeds that can be accessed by service teams on their mobile devices. IoT Market Opportunities
stc-2017_final_paper_iot-enabled-crm-testing.docx