41% of patients surveyed left a comment. We were delighted to receive so many positive remarks, with very few negative ones. These will be shared with the practice team. Suggestions are listed below with our reply, unless already previously mentioned in this action plan. Water cooler in reception Cups of water are available from reception on – request. Reading material in waiting room Magazines are kept in wall-mounted – racks on the wall opposite the reception desk. Increase parking The practice onsite parking is at full capacity and cannot – be increased. We utilise an automated booking system Display names of Drs on duty – that advises you of which doctor you will see, and will ensure that this is always updated. Bell on front reception desk We’re going to carry out building work to – improve visibility while maintaining confidentiality between the front and – – rear reception areas. Publishing the survey results This action plan, together with a report written by the practice manager, will be available on the practice website. These documents will be displayed in each of the 3 surgery waiting rooms with further copies available at Reception on request.
41% of patients surveyed left a comment. We were delighted to receive so many positive remarks, with very few negative ones. These will be shared with the practice team. Suggestions are listed below with our reply, unless already previously mentioned in this action plan. Water cooler in reception – Cups of water are available from reception on request. Reading material in waiting room – Magazines are kept in wall-mounted racks on the wall opposite the reception desk. Increase parking – The practice onsite parking is at full capacity and cannot be increased. Display names of Drs on duty – We utilise an automated booking system that advises you of which doctor you will see, and will ensure that this is always updated. Bell on front reception desk – We’re going to carry out building work to improve visibility – while maintaining confidentiality – between the front and rear reception areas. Publishing the survey results This action plan, together with a report written by the practice manager, will be available on the practice website. These documents will be displayed in each of the 3 surgery waiting rooms with further copies available at Reception on request.
2015%20Survey%20and%20Action%20Plan.docx