business problems. However, it is not that simple. It requires the right context and conditions. Debashis Sarkar is one of world’s leading lights in the space of Lean Management. Over the last decade he has been researching, experimenting and working on how to successfully implement the Lean principles to service companies. He has led large number of Lean service transformations and his efforts have led to the pioneering contribution to service lean comprising: A) The DEB-LOREX™ model, B) holistic approach for service lean implementation and C) blueprint for 5S implementation in service companies. Debashis Sarkar written extensively on organizational performance improvement and is the author of books such as: Quality in Business (Sage, 2003), Lessons in Six Sigma (Sage, 2004), 5S for Service Organizations and Offices–A Lean Look at Improvement (ASQ Press, 2006) and Lean for Service Organizations and Offices–Holistic Approach for Achieving Operational Excellence (ASQ Press, 2008). His latest books are titled: Lessons in Lean Management 53 Ideas to Transform – Services (Westland, 2012) and How Can I Help You 5 Mistakes of Customer Service – Excellence (Random House, 2013). Sarkar is a much sought after speaker. He is credited to have pioneered the enterprise-wide deployment Lean Management to service companies in Asia, for which he was elected as a Fellow of American Society of Quality in 2013. Debashis Sarkar is currently Global Head of Reengineering at Standard Chartered Bank for global finance comprising all countries, shared service centers in China & Africa and Finance Transformation. Prior to this role Debashis was the Global Champion and Head Asia Pacific for Enterprise Lean in Avery Dennison; and Head - Organizational Excellence function at ICICI Bank. His pioneering work at ICICI Bank in process excellence in an industry benchmark.
business problems. However, it is not that simple. It requires the right context and conditions. Debashis Sarkar is one of world’s leading lights in the space of Lean Management. Over the last decade he has been researching, experimenting and working on how to successfully implement the Lean principles to service companies. He has led large number of Lean service transformations and his efforts have led to the pioneering contribution to service lean comprising: A) The DEB-LOREX™ model, B) holistic approach for service lean implementation and C) blueprint for 5S implementation in service companies. Debashis Sarkar written extensively on organizational performance improvement and is the author of books such as: Quality in Business (Sage, 2003), Lessons in Six Sigma (Sage, 2004), 5S for Service Organizations and Offices–A Lean Look at Improvement (ASQ Press, 2006) and Lean for Service Organizations and Offices–Holistic Approach for Achieving Operational Excellence (ASQ Press, 2008). His latest books are titled: Lessons in Lean Management – 53 Ideas to Transform Services (Westland, 2012) and How Can I Help You – 5 Mistakes of Customer Service Excellence (Random House, 2013). Sarkar is a much sought after speaker. He is credited to have pioneered the enterprise-wide deployment Lean Management to service companies in Asia, for which he was elected as a Fellow of American Society of Quality in 2013. Debashis Sarkar is currently Global Head of Reengineering at Standard Chartered Bank for global finance comprising all countries, shared service centers in China & Africa and Finance Transformation. Prior to this role Debashis was the Global Champion and Head Asia Pacific for Enterprise Lean in Avery Dennison; and Head - Organizational Excellence function at ICICI Bank. His pioneering work at ICICI Bank in process excellence in an industry benchmark.
sss-background_of_a3_problem_solving.docx