Escort guests to rooms Personal characteristics will include: Adhere to enterprise policies and Tact, diplomacy and discretion procedures for luggage handling Etiquette and good manners Element 3: Assist with guest departures Politeness and civility Respond to guest requests for help when Honesty and dedication departing Willingness to be of genuine service Transport luggage for departing guests An unbiased and prejudice-free disposition. Operate in-house guest luggage storage facilities Grooming and personal presentation standards may be related to: Element 4: Assist departments Wearing of uniform Support room service requests for assistance Personal hygiene Provide general fetching and carrying duties for Personal appearance. departments as appropriate Enterprise policies and procedures may relate to: Assist in emergency cleaning requirements Service standards and protocols Assist in emergency situations and procedures, Honesty as required Treatment of VIPs where Back-fill in departments and service required Use of enterprise equipment and facilities Manage difficult patrons Complimentary goods and services Element 5: Provide concierge services Discretionary authority to act on behalf of the organisation. Distribute mail and messages to guests The role of communication must include: Arrange wake-up calls for guests Use of appropriate verbal and non-verbal communication techniques Organise transport for guests during their stay Building rapport and goodwill Arrange transfers for departing guests Building trust and confidence with the guest Honesty
Escort guests to rooms Adhere to enterprise policies and procedures for luggage handling Element 3: Assist with guest departures Respond to guest requests for help when departing Transport luggage for departing guests Operate in-house guest luggage storage facilities Element 4: Assist departments Support room service requests for assistance Provide general fetching and carrying duties for departments as appropriate Assist in emergency cleaning requirements Assist in emergency situations and procedures, as required Back-fill in departments and service where required Manage difficult patrons Element 5: Provide concierge services Distribute mail and messages to guests Arrange wake-up calls for guests Organise transport for guests during their stay Arrange transfers for departing guests Personal characteristics will include: Tact, diplomacy and discretion Etiquette and good manners Politeness and civility Honesty and dedication Willingness to be of genuine service An unbiased and prejudice-free disposition. Grooming and personal presentation standards may be related to: Wearing of uniform Personal hygiene Personal appearance. Enterprise policies and procedures may relate to: Service standards and protocols Honesty Treatment of VIPs Use of enterprise equipment and facilities Complimentary goods and services Discretionary authority to act on behalf of the organisation. The role of communication must include: Use of appropriate verbal and non-verbal communication techniques Building rapport and goodwill Building trust and confidence with the guest Honesty
TG_Provide_bell_boy-porter_services_Final.docx