Promptly Completely Without question see later slides command directions’. – ‘Questioning Slide Slide No Trainer Notes Trainer suggests when giving instructions to guests in an emergency situation the requirements to follow are: Ensure you know what you are talking giving incorrect information causes – confusion and can result in deaths or injury Speak clearly and calmly but with authority speak as if you expect people to – comply with what you say Do not if you panic this will cause panic in others: likewise if you are calm – this will create calmness in others Try not to yell unless background noise makes this necessary. – Slide Slide No Trainer Notes Trainer continues providing advice when giving instructions/directions to guests in an emergency: Exude confidence this gives reassurance and helps maintain control and – eliminate panic Repeat yourself often/as necessary – Use appropriate sign language and signals Be prepared to and not just ‘show’ ‘tell’. Class Activity Demonstration and Practical (Role Plays) – Trainer demonstrates how to give directions and instructions to during a mock ‘guests’ emergency situation and provides an opportunity for students to practice same.
Promptly Completely Without question – see later slides ‘Questioning command directions’. Slide Slide No Trainer Notes Trainer suggests when giving instructions to guests in an emergency situation the requirements to follow are: Ensure you know what you are talking – giving incorrect information causes confusion and can result in deaths or injury Speak clearly and calmly but with authority – speak as if you expect people to comply with what you say Do not – if you panic this will cause panic in others: likewise if you are calm this will create calmness in others Try not to yell – unless background noise makes this necessary. Slide Slide No Trainer Notes Trainer continues providing advice when giving instructions/directions to guests in an emergency: Exude confidence – this gives reassurance and helps maintain control and eliminate panic Repeat yourself – often/as necessary Use appropriate sign language and signals Be prepared to ‘show’ and not just ‘tell’. Class Activity – Demonstration and Practical (Role Plays) Trainer demonstrates how to give directions and instructions to ‘guests’ during a mock emergency situation and provides an opportunity for students to practice same.
TG_Maintain_the_safety_of_premises_&_personnel_refined.docx