Where a patron places an order for a drink that exceeds standard house limits on alcohol, RSA principles require this request must be declined. This section explains how this can highlighting the need to deliver positive customer service at the same time. Refusing requests in a polite manner When refusing a request for a drink the venue is not prepared to serve because it exceeds their drink’ restrictions it is necessary to pay attention to both the verbal ‘standard language used, and the non-verbal language. Non-verbal language
Where a patron places an order for a drink that exceeds standard house limits on alcohol, RSA principles require this request must be declined. This section explains how this can highlighting the need to deliver positive customer service at the same time. Refusing requests in a polite manner When refusing a request for a drink the venue is not prepared to serve because it exceeds their ‘standard drink’ restrictions it is necessary to pay attention to both the verbal language used, and the non-verbal language. Non-verbal language
TM_Manage_RSA_Final.docx