services and complaints resolution services and complaints resolution HDC monitors providers’ processes. processes. compliance with recommendations throughout the follow-up process Monitor compliance with the Monitor compliance with the by seeking evidence of changes implementation of implementation of made. recommendations: recommendations: In the year ended 30 June 2016, 97% compliance 97% compliance providers were fully compliant with Provide briefings or make Provide briefings or make 100% of recommendations. recommendations or suggestions to recommendations or suggestions to any person or organisation in any person or organisation in relation to issues or trends relation to issues or trends identified in HDC’s monitoring of identified in HDC’s monitoring of mental health and addiction mental health and addiction services. services.
services and complaints resolution processes. Monitor compliance with the implementation of recommendations: 97% compliance Provide briefings or make recommendations or suggestions to any person or organisation in relation to issues or trends identified in HDC’s monitoring of mental health and addiction services. services and complaints resolution processes. Monitor compliance with the implementation of recommendations: 97% compliance Provide briefings or make recommendations or suggestions to any person or organisation in relation to issues or trends identified in HDC’s monitoring of mental health and addiction services. HDC monitors providers’ compliance with recommendations throughout the follow-up process by seeking evidence of changes made. In the year ended 30 June 2016, providers were fully compliant with 100% of recommendations.
statement-of-performance-expectations-2017-2018.docx