Slide No Trainer Notes Class Activity General Discussion – What are items in the room that guests may need assistance with? No Trainer Notes Explain the functions and operations of all aspects of the item that the guest wants to know about including what all the switches, knobs do. Note that it may not be – necessary to explain all aspects of the item. Just focus on what the guests want to know about or be able to do Make sure all health and safety requirements are covered remember the property – has a duty of care to all its guests Use clear terminology, simple words stay away from jargon – Use some simple questions to test their understanding of what you have explained to them. Slide No Trainer Activity General Discussion – What information on items are housekeeping staff not required to know? What information on services are housekeeping staff not required to know? What experts can provide this advice?
Slide No Trainer Notes Class Activity – General Discussion What are items in the room that guests may need assistance with? No Trainer Notes Explain the functions and operations of all aspects of the item that the guest wants to know about – including what all the switches, knobs do. Note that it may not be necessary to explain all aspects of the item. Just focus on what the guests want to know about or be able to do Make sure all health and safety requirements are covered – remember the property has a duty of care to all its guests Use clear terminology, simple words – stay away from jargon Use some simple questions to test their understanding of what you have explained to them. Slide No Trainer Activity – General Discussion What information on items are housekeeping staff not required to know? What information on services are housekeeping staff not required to know? What experts can provide this advice?
TG_Provide_HK_services_to_guests_refined.docx