People whose presence on the premises will cause the venue to exceed legally imposed patron numbers’ authorities may set a limit on the number of ‘maximum – customers who can be in a room/on the premises at any one time for the purposes of safety People who try to gain entry after a certain time some venues and/or authorities – require a policy meaning people are not allowed to enter a room/bar after a ‘lock-out’ specified time as a way of reducing people roaming the streets and as a way of making sure intoxicated people cannot enter the area after a certain time. Refusing entry The following will assist when the need arises to refuse entry to people: Be firm do not get talked out of your decision to refuse entry – Be polite and courteous refusing does not give you the right to be rude or – disrespectful. Do not raise your voice. Do not use bad language. Say and you’ ‘please’ ‘thank Refrain from physical aggression you: –
People whose presence on the premises will cause the venue to exceed legally imposed ‘maximum patron numbers’ – authorities may set a limit on the number of customers who can be in a room/on the premises at any one time for the purposes of safety People who try to gain entry after a certain time – some venues and/or authorities require a ‘lock-out’ policy meaning people are not allowed to enter a room/bar after a specified time as a way of reducing people roaming the streets and as a way of making sure intoxicated people cannot enter the area after a certain time. Refusing entry The following will assist when the need arises to refuse entry to people: Be firm – do not get talked out of your decision to refuse entry Be polite and courteous – refusing does not give you the right to be rude or disrespectful. Do not raise your voice. Do not use bad language. Say ‘please’ and ‘thank you’ Refrain from physical aggression – you:
TM_Observe_&_monitor_people_refined.docx