Three initial activities to conduct with patient and Ask patients and family advisors families to join staff when they meet The following activities — sharing personal and professional experiences, patient with funders and and family stories, and conducting a walkabout from the patient and family community groups perspective — are activities that health care organizations have found effective in Invite patients and the early stages of partnering with patient and family advisors. families to present at Activity 1: Sharing personal and professional experiences staff orientation and in-service programs This activity increases staff awareness of how care is experienced as a patient or family member. It can be conducted during a training and orientation session, Ask patients or committee meeting, or in-service program. families to offer a clinician trainee the Purpose. This exercise is intended to help clinicians, hospital staff, and patient and opportunity to spend family advisors share experiences about developing and working in partnerships a day with them to with each other. observe how Introduce the exercise. The facilitator should spend 5 to 10 minutes reviewing the patients manage core concepts of patient- and family-centered care. Ask each participant (patients, their care in their families, hospital staff, and clinicians) to share a personal or professional example daily life of a direct care experience that illustrates partnership. Encourage participants to Invite patients and share examples — positive or negative — that had a profound effect on them. families to assist in Although clinicians and staff can describe a professional work experience, the creating or revising a activity is more meaningful when participants share a personal experience with the patient and family health care system. Remind participants that all experiences shared are considered satisfaction survey private and confidential. and involve them in developing Sometimes it is helpful for the facilitator to share a story to serve as a model. strategies to Suggest that people be fairly brief and take no more than 2 to 3 minutes to tell their respond to concerns story. Encourage everyone to participate but be prepared that some might decline. and problems reported via the survey During the exercise. Be prepared to be a timekeeper and provide reminders of the 2- to 3-minute time limit. Listen to the stories and include your observations of how Convene focus the stories illustrate one or more of the core concepts of patient- and groups of patients care and, as appropriate, point out how these stories illustrate important and families as qualities of the partnership between patients and their families and staff. specific issues arise, and ask a patient or Core Concepts of Patient- and Family-Centered Care family member to co-facilitate the group
Ask patients and families to join staff when they meet with funders and community groups Invite patients and families to present at staff orientation and in-service programs Ask patients or families to offer a clinician trainee the opportunity to spend a day with them to observe how patients manage their care in their daily life Invite patients and families to assist in creating or revising a patient and family satisfaction survey and involve them in developing strategies to respond to concerns and problems reported via the survey Convene focus groups of patients and families as specific issues arise, and ask a patient or family member to co-facilitate the group Three initial activities to conduct with patient and family advisors The following activities — sharing personal and professional experiences, patient and family stories, and conducting a walkabout from the patient and family perspective — are activities that health care organizations have found effective in the early stages of partnering with patient and family advisors. Activity 1: Sharing personal and professional experiences This activity increases staff awareness of how care is experienced as a patient or family member. It can be conducted during a training and orientation session, committee meeting, or in-service program. Purpose. This exercise is intended to help clinicians, hospital staff, and patient and family advisors share experiences about developing and working in partnerships with each other. Introduce the exercise. The facilitator should spend 5 to 10 minutes reviewing the core concepts of patient- and family-centered care. Ask each participant (patients, families, hospital staff, and clinicians) to share a personal or professional example of a direct care experience that illustrates partnership. Encourage participants to share examples — positive or negative — that had a profound effect on them. Although clinicians and staff can describe a professional work experience, the activity is more meaningful when participants share a personal experience with the health care system. Remind participants that all experiences shared are considered private and confidential. Sometimes it is helpful for the facilitator to share a story to serve as a model. Suggest that people be fairly brief and take no more than 2 to 3 minutes to tell their story. Encourage everyone to participate but be prepared that some might decline. During the exercise. Be prepared to be a timekeeper and provide reminders of the 2- to 3-minute time limit. Listen to the stories and include your observations of how the stories illustrate one or more of the core concepts of patient- and care and, as appropriate, point out how these stories illustrate important qualities of the partnership between patients and their families and staff. Core Concepts of Patient- and Family-Centered Care
Strat1_Implement_Hndbook_508_v2.docx