6. the elements of TQM and analyse the impact of these elements on small operations [Sole traders] 6.1. Introduction TQM involves every part of a business Quality is EVERYONE's responsibility, including every department and every employee. Quality principles and values are embedded in business culture and ethics. 6.2 Body Advantages Disadvantages Continuous It is to identify problems and Small businesses have fewer improvements accountability as the workforce is employees to do regular product or to processes easily manageable by the supervisor service control and systems All staff can be encouraged to Quality tracking can be very engage in improvement activity, expensive in a small business maximising the volume of change Training employees to work in a and improvement that can be continuous improvement achieved. environment takes time and money. Results take time to show Difficult to keep the momentum. Advantages Disadvantages client Smaller businesses often have a May not afford to buy quality products satisfaction close and more personal to satisfy the of the consumers. relationship with the client. May not be able to sell variety of Word-of-mouth advertising products to cater for all kinds of Positive company image consumers. Advantages Disadvantages Involvement It is easier to get all the employees Small businesses may have a hard and on board in a small business time monitoring decisions and Communication is easier since they activities with employee responsibility of have fewer employees. involvement to protect against management Employees are closer to the people negative consequences and to and all involved at the level of restrict the potential for chaos. employees buying/selling
6. the elements of TQM and analyse the impact of these elements on small operations [Sole traders] 6.1. Introduction TQM involves every part of a business Quality is EVERYONE's responsibility, including every department and every employee. Quality principles and values are embedded in business culture and ethics. 6.2 Body Advantages Disadvantages Continuous improvements to processes and systems It is to identify problems and accountability as the workforce is easily manageable by the supervisor All staff can be encouraged to engage in improvement activity, maximising the volume of change and improvement that can be achieved. Small businesses have fewer employees to do regular product or service control Quality tracking can be very expensive in a small business Training employees to work in a continuous improvement environment takes time and money. Results take time to show Difficult to keep the momentum. Advantages Disadvantages client satisfaction Smaller businesses often have a close and more personal relationship with the client. Word-of-mouth advertising Positive company image May not afford to buy quality products to satisfy the of the consumers. May not be able to sell variety of products to cater for all kinds of consumers. Advantages Disadvantages Involvement and responsibility of management and all employees It is easier to get all the employees on board in a small business Communication is easier since they have fewer employees. Employees are closer to the people involved at the level of buying/selling Small businesses may have a hard time monitoring decisions and activities with employee involvement to protect against negative consequences and to restrict the potential for chaos.
2015%20Gr%2012%20Bus%20Stud%20Core%20Content_Bus%20Operations.docx