Performance Quality Monthly review of KPI data and Monitoring performance Performance Quality Employer/Learner forums Monitoring Performance Quality Quality visits in line with RAG rating Monitoring schedule Performance Quality/Contracts/MD Any red ratings to be discussed and a Monitoring development plan implemented Development and Quality Creation and implementation of Action Planning development plans contracts to be – informed Development and Quality Monitoring of development plan Action Planning Development and Quality Sign off of development plan Action Planning Development and Quality/Contracts Creation and implementation of a Action Planning formal action plan Development and Contracts Issue of formal action plan to provider Action Planning Development and Quality Monitoring of action plan Action Planning Development and Contracts (in agreement Sign off of an action plan Action Planning with Quality) Suspension of Quality Inform MD and Contracts of any breach Contract terms of contract Suspension of Contracts Suspension of contract communicated Contract terms to provider along with relevant timescales Suspension of Contracts/MD/Quality Investigation undertaken and outcome Contract terms discussed Suspension of Contracts Outcome of investigation Contract terms communicated to provider Termination of Contracts Inform relevant departments of contract terms voluntary contract withdrawal Termination of Provider Inform learners and employers of contract terms voluntary contract withdrawal Termination of Contracts? Inform learners and employers of new contract terms arrangements Termination of Contracts? 100% audit of paperwork contract terms Termination of Quality Final visit to provider contract terms Termination of Contracts Enforced termination of contract terms contract terms communicated to provider and relevant departments along with relevant timescales
Performance Monitoring Monthly review of KPI data and performance Quality Performance Monitoring Employer/Learner forums Quality Performance Monitoring Quality visits in line with RAG rating schedule Quality Performance Monitoring Any red ratings to be discussed and a development plan implemented Quality/Contracts/MD Development and Action Planning Creation and implementation of development plans – contracts to be informed Quality Development and Action Planning Monitoring of development plan Quality Development and Action Planning Sign off of development plan Quality Development and Action Planning Creation and implementation of a formal action plan Quality/Contracts Development and Action Planning Issue of formal action plan to provider Contracts Development and Action Planning Monitoring of action plan Quality Development and Action Planning Sign off of an action plan Contracts (in agreement with Quality) Suspension of Contract terms Inform MD and Contracts of any breach of contract Quality Suspension of Contract terms Suspension of contract communicated to provider along with relevant timescales Contracts Suspension of Contract terms Investigation undertaken and outcome discussed Contracts/MD/Quality Suspension of Contract terms Outcome of investigation communicated to provider Contracts Termination of contract terms Inform relevant departments of voluntary contract withdrawal Contracts Termination of contract terms Inform learners and employers of voluntary contract withdrawal Provider Termination of contract terms Inform learners and employers of new arrangements Contracts? Termination of contract terms 100% audit of paperwork Contracts? Termination of contract terms Final visit to provider Quality Termination of contract terms Enforced termination of contract terms communicated to provider and relevant departments along with relevant timescales Contracts
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