methods in total). In each case, at least one of the payment methods offered must be able to be effected without internet access. For example: in person; by telephone; by mail; by direct deposit into a bank account. Condition 6 - Estimation as basis for bills The exempt person must use best endeavours to ensure that the meter for each exempt customer is read and used as the basis, or apportioned, for any bill issued. The exempt person cannot rely on an estimation of the meter value at the start of an energy supply arrangement with an exempt customer, or for the purpose of issuing a final bill to an exempt customer. The exempt person may base an exempt customer’s bill on an estimation of the exempt customer’s consumption of energy where the exempt person is not able to reasonably or reliably base the bill on an actual meter reading. Where an estimation is used as the basis for an exempt customer’s bill, the estimation must be based on: historical metering data for the exempt customer reasonably available to the exempt person, or where this is not available, the average usage of energy by a comparable customer over the corresponding period. If a customer’s bill is on an estimation, this must be clearly stated on the exempt customer’s bill. Condition 7 - Pay-by date The pay-by date for a bill must not be less than 13 business days from the date on which the exempt person issues the bill. Condition 8 - Receipts The exempt person must provide each exempt customer with a receipt for any amount paid for energy, except where payment has been made by: direct debit, or credit card over the phone and the customer is provided with a receipt number. The exempt person must provide the exempt customer with a separate receipt if a payment for energy was made together with a rent payment but has not been separately identified on the rent receipt. Condition 9 - Pricing Subject to condition 1, the exempt person must not charge the exempt customer tariffs higher than the standing offer price that would be charged by the relevant local area
methods in total). In each case, at least one of the payment methods offered must be able to be effected without internet access. For example: in person; by telephone; by mail; by direct deposit into a bank account. Condition 6 - Estimation as basis for bills The exempt person must use best endeavours to ensure that the meter for each exempt customer is read and used as the basis, or apportioned, for any bill issued. The exempt person cannot rely on an estimation of the meter value at the start of an energy supply arrangement with an exempt customer, or for the purpose of issuing a final bill to an exempt customer. The exempt person may base an exempt customer’s bill on an estimation of the exempt customer’s consumption of energy where the exempt person is not able to reasonably or reliably base the bill on an actual meter reading. Where an estimation is used as the basis for an exempt customer’s bill, the estimation must be based on: historical metering data for the exempt customer reasonably available to the exempt person, or where this is not available, the average usage of energy by a comparable customer over the corresponding period. If a customer’s bill is on an estimation, this must be clearly stated on the exempt customer’s bill. Condition 7 - Pay-by date The pay-by date for a bill must not be less than 13 business days from the date on which the exempt person issues the bill. Condition 8 - Receipts The exempt person must provide each exempt customer with a receipt for any amount paid for energy, except where payment has been made by: direct debit, or credit card over the phone and the customer is provided with a receipt number. The exempt person must provide the exempt customer with a separate receipt if a payment for energy was made together with a rent payment but has not been separately identified on the rent receipt. Condition 9 - Pricing Subject to condition 1, the exempt person must not charge the exempt customer tariffs higher than the standing offer price that would be charged by the relevant local area
Stockland%20Property%20Management%20Pty%20Ltd%20(Shellharbour)%20-%20notice%20of%20instrument%20-%20individual%20exemption%20-%2027%20May%202016.docx