Friendly Polite. In all instances, the verbal welcome offered must conform to any establishment policies or directives, but will generally contain: A greeting The establishment’s name The guest’s name or title if appropriate An of assistance. Alternatively, the establishment may have a standard phrase that they require ‘welcome’ you to use: check with your supervisor and follow what applies in your workplace. Examples of greetings when a guest arrives at reception: Time of Day Checking in - Guests Checing Out - General Greeting arriving with bags Guests who look like they are departing Morning "Good morning Sir/Madam, "Good morning "Good morning welcome to the Angliss Hotel, (or name if Welcome to the checking in? Could I have you know it) Ms. Angliss How can your name please". Wilson. Checking out? I help you" Could I have your Or If you recognize the guest room number please.
Friendly Polite. In all instances, the verbal welcome offered must conform to any establishment policies or directives, but will generally contain: A greeting The establishment’s name The guest’s name or title if appropriate An of assistance. Alternatively, the establishment may have a standard ‘welcome’ phrase that they require you to use: check with your supervisor and follow what applies in your workplace. Examples of greetings when a guest arrives at reception: Time of Day Checking in - Guests arriving with bags Checing Out - Guests who look like they are departing General Greeting Morning "Good morning Sir/Madam, welcome to the Angliss Hotel, checking in? Could I have your name please". Or If you recognize the guest "Good morning (or name if you know it) Ms. Wilson. Checking out? Could I have your room number please. "Good morning Welcome to the Angliss How can I help you"
TM_Provide_accomm_reception_services_refined.docx