Appeals Procedure [Insert Centre Logo] Name of centre: …………………………………………………………………..… The centre is committed to ensuring that the assessment procedure meets the requirements of the awarding organisation and fulfils national standards. The centre will operate a system for reviewing the quality and fairness of the assessment procedure. As part of this the learner has a right to appeal against any assessment decision, written or practical, that the candidate deems to be unfair.. The candidate should notify the assessor of dissatisfaction with the outcome of the assessment within ___ days, stating why there is disagreement with the decision. The assessor must explain the decision in writing giving reasons, responding within ___ days. If the learner is not satisfied the internal quality assurer must be informed and an investigation conducted. The internal quality assurer may arrange for the candidate to be by another assessor. The matter should be resolved in ___ days. If the matter is not resolved to the learner’s satisfaction, an appeal can be made to the external quality assurer, according to the awarding organisation’s appeals procedure. It is necessary to make appeals procedure available to all learners, without the learner having to request it. It is good practice to provide the centre’s appeals and complaints procedure during the learner induction. Those responsible within the centre are: Name Name …………………………………….. …………………………………………. Name Name …………………………………….. …………………………………………. The centre agrees to comply with the appeals procedure as outlined above: Signature: .…………………… Position: Date: ……………………… ………............. Signature: .…………………… Position: Date: ……………………… ……….............
Appeals Procedure [Insert Centre Logo] Name of centre: …………………………………………………………………..… The centre is committed to ensuring that the assessment procedure meets the requirements of the awarding organisation and fulfils national standards. The centre will operate a system for reviewing the quality and fairness of the assessment procedure. As part of this the learner has a right to appeal against any assessment decision, written or practical, that the candidate deems to be unfair.. The candidate should notify the assessor of dissatisfaction with the outcome of the assessment within ___ days, stating why there is disagreement with the decision. The assessor must explain the decision in writing giving reasons, responding within ___ days. If the learner is not satisfied the internal quality assurer must be informed and an investigation conducted. The internal quality assurer may arrange for the candidate to be by another assessor. The matter should be resolved in ___ days. If the matter is not resolved to the learner’s satisfaction, an appeal can be made to the external quality assurer, according to the awarding organisation’s appeals procedure. It is necessary to make appeals procedure available to all learners, without the learner having to request it. It is good practice to provide the centre’s appeals and complaints procedure during the learner induction. Those responsible within the centre are: Name …………………………………….. Name …………………………………………. Name …………………………………….. Name …………………………………………. The centre agrees to comply with the appeals procedure as outlined above: Signature: .…………………… Position: ……………………… Date: ………............. Signature: .…………………… Position: ……………………… Date: ……….............
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