P-HL19. In the last 12 months, when your personal doctor ordered a After P-HL18 blood test, x-ray, or other test for you, how often did someone from your personal doctor's office follow up to give you those Must use with P-HL16 if test results? using this item 1 Never 2 Sometimes 3 Usually 4 Always P-HL20. In the last 12 months, how often were the results of your blood After P-HL19 test, x-ray, or other test easy to understand? 1 Never 2 Sometimes 3 Usually 4 Always In the last 12 months, how often was the information you got After core question 22 P-HL21. from your health plan's customer service easy to understand? 1 Never 2 Sometimes 3 Usually 4 Always P-HL22. In the last 12 months, did you look for any information about After core question 26 how your health plan works? Do not use if using P-HL27 1 Yes or P-HL53 2 No If No, go to P-HL32 P-HL23. Did you find the information you needed about how your After P-HL22 health plan works? Must use P-HL22 if using 1 Yes this item 2 No If No, go to P-HL32 P-HL24. Was the information about how your health plan works easy to After P-HL23 understand? Must use P-HL22 and 1 Yes If Yes, go to P-HL32 if using this item 2 No P-HL25. Was there too much information about how your health plan After P-HL24 works? Must use P-HL22, P-HL23, 1 Yes and P-HL24 if using this item 2 No
P-HL19. In the last 12 months, when your personal doctor ordered a blood test, x-ray, or other test for you, how often did someone from your personal doctor's office follow up to give you those test results? 1 Never 2 Sometimes 3 Usually 4 Always After P-HL18 Must use with P-HL16 if using this item P-HL20. In the last 12 months, how often were the results of your blood test, x-ray, or other test easy to understand? 1 Never 2 Sometimes 3 Usually 4 Always After P-HL19 P-HL21. In the last 12 months, how often was the information you got from your health plan's customer service easy to understand? 1 Never 2 Sometimes 3 Usually 4 Always After core question 22 P-HL22. In the last 12 months, did you look for any information about how your health plan works? 1 Yes 2 No If No, go to P-HL32 After core question 26 Do not use if using P-HL27 or P-HL53 P-HL23. Did you find the information you needed about how your health plan works? 1 Yes 2 No If No, go to P-HL32 After P-HL22 Must use P-HL22 if using this item P-HL24. Was the information about how your health plan works easy to understand? 1 Yes If Yes, go to P-HL32 2 No After P-HL23 Must use P-HL22 and if using this item P-HL25. Was there too much information about how your health plan works? 1 Yes 2 No After P-HL24 Must use P-HL22, P-HL23, and P-HL24 if using this item
supplemental-health-literacy-hpcahps-adult-2157-3a.docx