3.4 Introduction When receiving incoming calls it’s important to determine the purpose of the call. So it can be directed to the appropriate staff or department In a large hotel or resort the telephone operator may answer calls on behalf of several different departments and then transmit the information to appropriate staff by pager or text.
3.4 Introduction When receiving incoming calls it’s important to determine the purpose of the call. So it can be directed to the appropriate staff or department In a large hotel or resort the telephone operator may answer calls on behalf of several different departments and then transmit the information to appropriate staff by pager or text.
TM_Receive_&_place_incoming_calls_refined.docx