Listen to what customers are saying to each other are they complaining to each – other, or do they seem happy with what is happening? Follow up with a question where you think there may be a problem the sooner you know, the better – Observe customer body language do they appear pleased or displeased: ask a – question if you suspect a problem Note the drinks which are being left unfinished a trend in a certain type of drink may – indicate a problem
Listen to what customers are saying to each other – are they complaining to each other, or do they seem happy with what is happening? Follow up with a question where you think there may be a problem – the sooner you know, the better Observe customer body language – do they appear pleased or displeased: ask a question if you suspect a problem Note the drinks which are being left unfinished – a trend in a certain type of drink may indicate a problem
TM_Operate_a_bar_facility_150413.docx