The need to be proactive Valets need to be proactive in sourcing information about guests they are required to service. They cannot afford to wait for information to be given to them they must take action to – obtain it. This may mean valets may: Ask management to contact the guest and request information from them Contact guest support staff (such as personal assistants) to obtain information. Possible sources of guest information Valets may also use the following to source guest information: Internal guest history the guest is a repeat visitor to the venue there is a strong possibility the venue will have details about their previous stay that can be used to provide information about their next visit.
The need to be proactive Valets need to be proactive in sourcing information about guests they are required to service. They cannot afford to wait for information to be given to them – they must take action to obtain it. This may mean valets may: Ask management to contact the guest and request information from them Contact guest support staff (such as personal assistants) to obtain information. Possible sources of guest information Valets may also use the following to source guest information: Internal guest history the guest is a repeat visitor to the venue there is a strong possibility the venue will have details about their previous stay that can be used to provide information about their next visit.
TM_Provide_valet_services_refined.docx