Business Receive alert that there a request for outreach has been entered in the DMS OR 1. Receive a Process Steps request for outreach Enter request into Document Management System Workflow/alert generated to approver Approve or deny (or modify) decisions to develop outreach communications If Yes, approved, continue to Step 6 If No, disapproved, go to Step 5 Alert is generated to notify requestor of results/alteratives Determine development approach (internal and external or both) of outreach materials and success measures Identify target population Develop materials in DMS Circulate materials for approval If Yes approved, continue to Step 10 If No, disapproved, go to Step 8 Distribute multi-lingual outreach materials or communications through various mediums Track production/distribution of outreach communications and archive materials Shared Data None Predecessor Program Quality Management process results in need to perform outreach Identified gaps Successor None Constraints None Failures Untimely notification Notification to the wrong population Performance None Measures Perform Provider Outreach Business Capability Matrix “To-Be” Business Capability Descriptions 2 The Perform Provider Outreach process is used to provide information to targeted groups of providers. Documents would be distributed via secure and public website and regular mail. Groups of providers would be identified by such parameters as taxonomy, address, and claims volume, participation in networks such as Coordinated Care Networks or Managed Care Organizations. Timeliness of Process Level 2 The use of a Document Management System (DMS) would greatly reduce the time it currently takes to have a document commented on, updated, returned for review, and approved. Data Access and Accuracy Level 2 Targeting of providers would be more accurate because there would be more parameters to use to define the group.
Business Process Steps Receive alert that there a request for outreach has been entered in the DMS OR 1. Receive a request for outreach Enter request into Document Management System Workflow/alert generated to approver Approve or deny (or modify) decisions to develop outreach communications If Yes, approved, continue to Step 6 If No, disapproved, go to Step 5 Alert is generated to notify requestor of results/alteratives Determine development approach (internal and external or both) of outreach materials and success measures Identify target population Develop materials in DMS Circulate materials for approval If Yes approved, continue to Step 10 If No, disapproved, go to Step 8 Distribute multi-lingual outreach materials or communications through various mediums Track production/distribution of outreach communications and archive materials Shared Data None Predecessor Program Quality Management process results in need to perform outreach Identified gaps Successor None Constraints None Failures Untimely notification Notification to the wrong population Performance Measures None Perform Provider Outreach “To-Be” Business Capability Matrix Business Capability Descriptions 2 The Perform Provider Outreach process is used to provide information to targeted groups of providers. Documents would be distributed via secure and public website and regular mail. Groups of providers would be identified by such parameters as taxonomy, address, and claims volume, participation in networks such as Coordinated Care Networks or Managed Care Organizations. Timeliness of Process Level 2 The use of a Document Management System (DMS) would greatly reduce the time it currently takes to have a document commented on, updated, returned for review, and approved. Data Access and Accuracy Level 2 Targeting of providers would be more accurate because there would be more parameters to use to define the group.
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