Source or assessment Target of the Expected Target Measures Indicator values for Leader required results 2020 of savings In-depth analysis Uniform Established Constant 30 % MJU EU – of the users' organisation and single national decline in Funds/TO needs and UKOM flawless online point for claims to the 11/so4 periodic testing operation of the citizens, SCC of user national online foreigners, experience on service which will national websites inclusion of – facilitate simple organisations, Reduced 30 % users in the and quick access business number of development of to subjects and civil websites due national websites comprehensive, servants. to merger Introduction of a updated and single editorial credible policy for national information on Introduced single websites Share of + 20 % State-related editorial policy Establishment of procedures for and the single carried out on a single national users editorial structure national online point for for state websites citizens, administration foreigners, websites organisations, business subjects and civil More visits to servants as the national websites result of transferring the content from introductory Satisfied users of websites to national websites national online portals in the first phase, gradual abolishment of introductory state administration websites and the merger of national portals into a single portal in the third phase Establishment of a single contact centre (SCC) and inclusion of the SCC in the single editorial policy
Target Expected results Measures Indicator Target values for 2020 Leader Source or assessment of the required of savings Uniform organisation and flawless operation of the national online service which will facilitate simple and quick access to comprehensive, updated and credible information on State-related procedures for users Established single national online point for citizens, foreigners, organisations, business subjects and civil servants. Introduced single editorial policy and the single editorial structure for state administration websites More visits to national websites Satisfied users of national websites In-depth analysis of the users' needs and periodic testing of user experience on national websites – inclusion of users in the development of national websites Introduction of a single editorial policy for national websites Establishment of a single national online point for citizens, foreigners, organisations, business subjects and civil servants as the result of transferring the content from introductory websites to national online portals in the first phase, gradual abolishment of introductory state administration websites and the merger of national portals into a single portal in the third phase Establishment of a single contact centre (SCC) and inclusion of the SCC in the single editorial policy Constant decline in claims to the SCC Reduced number of websites due to merger Share of carried out on national websites – 30 % 30 % + 20 % MJU UKOM EU Funds/TO 11/so4
Strategija_EN_final20150709.docx