be generally anxious because she has become aware that the woman she knew from hospital is now living in her local area. In terms of developing a therapeutic relationship with workers, learners are expected to be able to identify the same issues of knowledge of role (of the psychologist) and fear of changes to Christina’s care package affecting staff jobs. In addition, the psychologist appears to have information which wasn’t shared with them, perhaps signalling tensions between services and those who provide services (for instance, between social work and provider organisations). How would you deal with the workers’ anger, and what action would you take to try to resolve the situation? Learners should identify the need to clarify their role with Christina and the staff team, but clarity should also be sought with other members of the multi-agency team (particularly social work and care provider management) about what information was passed on to Christina and her staff team. If you were asked to do this over again, detail, step-by-step, how you would support Christina through the referral process. Would you do anything differently with staff? Learners should suggest some or all of the following steps: clarify expected role before accepting referral ensure that Christina has been informed of the reason for the visit and consider a joint visit with someone she knows well ensure that the team has been informed (possibly through a team meeting) of the reasons for referral take information in an accessible format about the role of a psychologist for Christina on her first visit and explain this when first meeting with her arrange for a visit via workers in a place and with people with whom she is comfortable. What other things do you think might be affecting Christina (think of age and stage and some of the presenting problems)?
be generally anxious because she has become aware that the woman she knew from hospital is now living in her local area. In terms of developing a therapeutic relationship with workers, learners are expected to be able to identify the same issues of knowledge of role (of the psychologist) and fear of changes to Christina’s care package affecting staff jobs. In addition, the psychologist appears to have information which wasn’t shared with them, perhaps signalling tensions between services and those who provide services (for instance, between social work and provider organisations). How would you deal with the workers’ anger, and what action would you take to try to resolve the situation? Learners should identify the need to clarify their role with Christina and the staff team, but clarity should also be sought with other members of the multi-agency team (particularly social work and care provider management) about what information was passed on to Christina and her staff team. If you were asked to do this over again, detail, step-by-step, how you would support Christina through the referral process. Would you do anything differently with staff? Learners should suggest some or all of the following steps: clarify expected role before accepting referral ensure that Christina has been informed of the reason for the visit and consider a joint visit with someone she knows well ensure that the team has been informed (possibly through a team meeting) of the reasons for referral take information in an accessible format about the role of a psychologist for Christina on her first visit and explain this when first meeting with her arrange for a visit via workers in a place and with people with whom she is comfortable. What other things do you think might be affecting Christina (think of age and stage and some of the presenting problems)?
thinking_about_me_-_model_answers.docx