Slide Slide No Trainer Notes Provide a professional welcome Use a suitable greeting phrase Discuss the points what does mean to you? ‘professional’ Welcoming what does this mean? a kindly welcome. Use a suitable greeting – – phrase what do you suggest? – Sincere sound genuine not false – Polite don’t be rude to the guests – Body language what message does your body language send? – Activity: Discuss types of greeting phrases both formal and suitable informal – greetings Slide Slide No Trainer Notes Discussion of the topics Body language role play to students a greeting with you arms folded. Discuss how – this felt Talk to the guest but don’t look at them Discuss the effect of body language. Slide Slide No Trainer Notes Confirm the reservation details class to discuss all the details included in the – Trainee Manual. Slide Slide No Trainer Notes Discuss the procedure to check in a guest without a reservation
Slide Slide No Trainer Notes Provide a professional welcome Use a suitable greeting phrase Discuss the points what does ‘professional’ mean to you? Welcoming – what does this mean? – a kindly welcome. Use a suitable greeting phrase – what do you suggest? Sincere – sound genuine not false Polite – don’t be rude to the guests Body language – what message does your body language send? Activity: Discuss types of greeting phrases – both formal and suitable informal greetings Slide Slide No Trainer Notes Discussion of the topics Body language – role play to students a greeting with you arms folded. Discuss how this felt Talk to the guest but don’t look at them Discuss the effect of body language. Slide Slide No Trainer Notes Confirm the reservation details – class to discuss all the details included in the Trainee Manual. Slide Slide No Trainer Notes Discuss the procedure to check in a guest without a reservation
TG_Provide_accomm_reception_services_refined.docx