Slide No Trainer Notes Trainer explains: You must always try to remain calm when with any emergency situation When implementing an evacuation/EMP you must stay calm because your attitude, response and actions will greatly influence how others behave. Slide Slide No Trainer Notes Trainer states to deal effectively with guests/customers in an emergency: appropriate interpersonal and communication skills to avoid panic and maintain calm Provide clear instructions to guests/customers, staff and others. Class Activity Question and Answer Session – Trainer asks are appropriate interpersonal and communication skills to when “What dealing with people in an emergency situation to help avoid panic and maintain calm?” Possible answers: Do not panic yourself be confident in the training and drills you have participated – in: know the plans will work Speak clearly and calmly but with authority speak as if you people to expect – comply with what you say Take charge Take control Do not yell unless it is necessary to overcome another noise – Yelling generates unease and panic Exude confidence in the way you stand, talk and hold yourself. – Trainer asks can you do to optimise potential for your instructions to be readily “What understood during an emergency?” Possible answers: Use simple words Give brief commands for example out now’, there immediately’, not – ‘Get ‘Go ‘Do run’ Use appropriate sign language and signals to accompany the words you use – Repeat yourself often and as necessary never expect a single instruction, – direction or command to be understood Be prepared to and not just escort people, accompany them, ‘show’ ‘tell’ – demonstrate what is required.
Slide No Trainer Notes Trainer explains: You must always try to remain calm when with any emergency situation When implementing an evacuation/EMP you must stay calm because your attitude, response and actions will greatly influence how others behave. Slide Slide No Trainer Notes Trainer states to deal effectively with guests/customers in an emergency: appropriate interpersonal and communication skills to avoid panic and maintain calm Provide clear instructions to guests/customers, staff and others. Class Activity – Question and Answer Session Trainer asks “What are appropriate interpersonal and communication skills to when dealing with people in an emergency situation to help avoid panic and maintain calm?” Possible answers: Do not panic yourself – be confident in the training and drills you have participated in: know the plans will work Speak clearly and calmly but with authority – speak as if you expect people to comply with what you say Take charge Take control Do not yell – unless it is necessary to overcome another noise Yelling generates unease and panic Exude confidence – in the way you stand, talk and hold yourself. Trainer asks “What can you do to optimise potential for your instructions to be readily understood during an emergency?” Possible answers: Use simple words Give brief commands – for example ‘Get out now’, ‘Go there immediately’, ‘Do not run’ Use appropriate sign language and signals – to accompany the words you use Repeat yourself often and as necessary – never expect a single instruction, direction or command to be understood Be prepared to ‘show’ and not just ‘tell’ – escort people, accompany them, demonstrate what is required.
TG_Maintain_the_safety_of_premises_&_personnel_refined.docx