HUMAN RESOURCES This division had four branches focused on the The Resources division was responsible following: for providing people policies, procedures Accessible Transport Services and processes to support organisation leaders and employees to develop a fair, respectful, administered and provided advice engaged and high-performing workforce. on the MPTP providing subsidised travel for people with disabilities Key strategic priorities included workforce administered the Performance Booking planning, occupational health and safety, System, an incentive scheme designed learning to improve the level of service for Victorians and development, employee relations and using WATs provision of competitive conditions of chaired the Accessible Taxi Advisory employment including flexible work Committee (ATAC). arrangements. These conditions supported the organisation to attract, develop Accreditation and Licensing and retain people with required skills, administered the accreditation scheme for knowledge and experience. suitable taxi and hire car applicants authorised driving instructors to teach Partnering with organisation leaders, the unlicensed car drivers in Victoria division delivered services and initiatives that supported individual and team performance, evaluated driver medical assessments leadership capability development, a robust assessed driver and other industry performance management environment, and participants’ criminal records checks encouraged workplace diversity and flexibility. reviewed suitability of drivers based on criminal offences, serious traffic infractions MARKETING, COMMUNICATIONS and poor service delivery AND STAKEHOLDER ENGAGEMENT managed WAT training subsidies The Marketing, Communications and Stakeholder issued commercial passenger vehicle Engagement division was responsible for licences to suitable applicants establishing, building and strengthening the TSC’s provided ongoing management of licences brand including transfers (sales), assignments and relationships with the commercial passenger and replacement of vehicles vehicle industry, media and members of the public. managed the Country WAT Vehicle Subsidy It communicated information on regulation, Scheme. government initiatives and other related issues through marketing and advertising campaigns. Compliance Services managed on-road compliance, audit The division included the TSC Call Centre, and complaint resolution activities to regulate ministerial services, event management, design the commercial passenger vehicle industry and print for marketing collateral and online communications. undertook in-car safety camera downloads at the request of Victoria Police and OPERATIONS relevant agencies. The Operations division was responsible Investigations for a number of key functions to support the investigated involving the MPTP subsidy TSC as industry regulator, including the scheme provision of frontline counter and telephone services investigated breaches of commercial to the commercial passenger vehicle industry. passenger vehicle legislation and regulations. 46 TAXISERVICESCOMMISSION ANNUAL REPORT 2016–17
HUMAN RESOURCES The Resources division was responsible for providing people policies, procedures and processes to support organisation leaders and employees to develop a fair, respectful, engaged and high-performing workforce. Key strategic priorities included workforce planning, occupational health and safety, learning and development, employee relations and provision of competitive conditions of employment including flexible work arrangements. These conditions supported the organisation to attract, develop and retain people with required skills, knowledge and experience. Partnering with organisation leaders, the division delivered services and initiatives that supported individual and team performance, leadership capability development, a robust performance management environment, and encouraged workplace diversity and flexibility. MARKETING, COMMUNICATIONS AND STAKEHOLDER ENGAGEMENT The Marketing, Communications and Stakeholder Engagement division was responsible for establishing, building and strengthening the TSC’s brand and relationships with the commercial passenger vehicle industry, media and members of the public. It communicated information on regulation, government initiatives and other related issues through marketing and advertising campaigns. The division included the TSC Call Centre, ministerial services, event management, design and print for marketing collateral and online communications. OPERATIONS The Operations division was responsible for a number of key functions to support the TSC as industry regulator, including the provision of frontline counter and telephone services to the commercial passenger vehicle industry. This division had four branches focused on the following: Accessible Transport Services administered and provided advice on the MPTP providing subsidised travel for people with disabilities administered the Performance Booking System, an incentive scheme designed to improve the level of service for Victorians using WATs chaired the Accessible Taxi Advisory Committee (ATAC). Accreditation and Licensing administered the accreditation scheme for suitable taxi and hire car applicants authorised driving instructors to teach unlicensed car drivers in Victoria evaluated driver medical assessments assessed driver and other industry participants’ criminal records checks reviewed suitability of drivers based on criminal offences, serious traffic infractions and poor service delivery managed WAT training subsidies issued commercial passenger vehicle licences to suitable applicants provided ongoing management of licences including transfers (sales), assignments and replacement of vehicles managed the Country WAT Vehicle Subsidy Scheme. Compliance Services managed on-road compliance, audit and complaint resolution activities to regulate the commercial passenger vehicle industry undertook in-car safety camera downloads at the request of Victoria Police and relevant agencies. Investigations investigated involving the MPTP subsidy scheme investigated breaches of commercial passenger vehicle legislation and regulations. 46 TAXISERVICESCOMMISSION ANNUAL REPORT 2016–17
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