Referrals should be responded to within 3 Documentation on client business days of their initial contact with the records office Active must reflect a face-to-face visit Documentation on client conducted on a semi-annual basis records Identified client needs must be addressed within Documentation on client 7 working days records Clients will have access to a case manager Documentation on client during normal business hours records Clients must be offered the opportunity to have a Documentation on client home visit on an annual basis records Clients must be notified in writing within 30 days Documentation on client of a change in case manager records Messages must be returned by case Documentation on client management staff within 24 business hours records Case managers must maintain up-to-date Documentation on client documentation on all activities with, or on behalf records of clients Case managers must ensure that a copy of a Documentation on client client’s entire record is sent to the receiving records agency within 10 working days of a client’s request to change case management providers
Referrals should be responded to within 3 business days of their initial contact with the office Documentation on client records Active must reflect a face-to-face visit conducted on a semi-annual basis Documentation on client records Identified client needs must be addressed within 7 working days Documentation on client records Clients will have access to a case manager during normal business hours Documentation on client records Clients must be offered the opportunity to have a home visit on an annual basis Documentation on client records Clients must be notified in writing within 30 days of a change in case manager Documentation on client records Messages must be returned by case management staff within 24 business hours Documentation on client records Case managers must maintain up-to-date documentation on all activities with, or on behalf of clients Documentation on client records Case managers must ensure that a copy of a client’s entire record is sent to the receiving agency within 10 working days of a client’s request to change case management providers Documentation on client records
Standards%20of%20Care%20May%202018.docx