advisors. Plans for short-term activities should fit within a longer term vision of the role patient and family advisors will play in your organization. For more detailed Step 2: Identify information about implementing the opportunities in this section, refer to the appendixes of this handbook. Advisors on short-term projects Use advisors to help you plan and implement the other Hospitals that have little prior experience working with advisors may wish to start strategies in the Guide by working with advisors on short-term projects or one-time consultations (e.g., (Communicating to Improve working with advisors to implement the other strategies included in this Guide). Quality, Nurse Bedside Shift Other examples of ways to work with advisors include: Report, and the IDEAL Invite two or three patient and family advisors to a hospital staff or Discharge Planning). committee meeting to discuss their hospital stay. Advisors can share Anne Arundel Medical Center what went well, what could have been done better, and any ideas they worked with patient and have for changes and improvements. family advisors in creating their own training video on Work with advisors to develop or revise written and audiovisual bedside shift report. Advisors materials, such as patient and family handbooks, informational videos, helped by playing patients in or care instructions. To get the most of advisor input, be sure to bring in the video. patient and family advisors early in the project when their ideas and input can have the biggest impact. Watch the video they developed: Invite advisors to present at staff orientations and in-service programs to share their perspectives of care and the impact of illness or Opportunities hospitalization on patients and families. for Working >> Learn more: (on page 31) With Patient and Family Patient and family advisory councils Advisors A patient and family advisory council is a formal group that meets regularly for This section contains active collaboration between clinicians, hospital staff, and patients and family information and guidance to members on policy and program decisions. It is not a support group, grievance help staff liaisons think about committee, staff meeting, or presentation forum. opportunities for working with Advisory councils can identify opportunities for improving the patient and family patient and family advisors. experience, advise on policies and practices to support patient and family These opportunities are neither engagement, and recommend how to better measure, quantify, and evaluate mutually exclusive nor do they patient and family engagement. Specific roles of council members may include represent the only ways of serving as a sounding board for new initiatives; generating ideas; sharing best working with patient and family
Use advisors to help you plan and implement the other strategies in the Guide (Communicating to Improve Quality, Nurse Bedside Shift Report, and the IDEAL Discharge Planning). Anne Arundel Medical Center worked with patient and family advisors in creating their own training video on bedside shift report. Advisors helped by playing patients in the video. Watch the video they developed: Step 2: Identify Opportunities for Working With Patient and Family Advisors This section contains information and guidance to help staff liaisons think about opportunities for working with patient and family advisors. These opportunities are neither mutually exclusive nor do they represent the only ways of working with patient and family advisors. Plans for short-term activities should fit within a longer term vision of the role patient and family advisors will play in your organization. For more detailed information about implementing the opportunities in this section, refer to the appendixes of this handbook. Advisors on short-term projects Hospitals that have little prior experience working with advisors may wish to start by working with advisors on short-term projects or one-time consultations (e.g., working with advisors to implement the other strategies included in this Guide). Other examples of ways to work with advisors include: Invite two or three patient and family advisors to a hospital staff or committee meeting to discuss their hospital stay. Advisors can share what went well, what could have been done better, and any ideas they have for changes and improvements. Work with advisors to develop or revise written and audiovisual materials, such as patient and family handbooks, informational videos, or care instructions. To get the most of advisor input, be sure to bring in patient and family advisors early in the project when their ideas and input can have the biggest impact. Invite advisors to present at staff orientations and in-service programs to share their perspectives of care and the impact of illness or hospitalization on patients and families. >> Learn more: (on page 31) Patient and family advisory councils A patient and family advisory council is a formal group that meets regularly for active collaboration between clinicians, hospital staff, and patients and family members on policy and program decisions. It is not a support group, grievance committee, staff meeting, or presentation forum. Advisory councils can identify opportunities for improving the patient and family experience, advise on policies and practices to support patient and family engagement, and recommend how to better measure, quantify, and evaluate patient and family engagement. Specific roles of council members may include serving as a sounding board for new initiatives; generating ideas; sharing best
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