Open evening June 2016- PPG awareness open evening to PPG awareness week report on actions from survey Insert re PPG for registration pack Improve PPG online PPG and MC 30.06.2016 Minutes and TOR’s & Website updated to include TORs presence survey results/action plan Introduction to work of the PPG on website Info on current health promotion focus Upcoming events Minutes Survey results and action plan Survey uptake Surveys taken to high school to ensure PPG January 2017 or at next young people are given the opportunity survey to provide feedback. Reception experience MC/MF 30.04.2016 Software ordered. From Telephone queuing system improvements new telecoms support reviewed and new software provider installed Reception reminded to update Follow up calls for late waiting times patients – complete and Follow up calls for patients who in progress arrive late and after their appointment slot has finished Notice to explain to touch check in screen gently Purchase additional high back chairs Premises improvements explored inc. automatic doors Improving access to MF/GM/ Service Ongoing Proposal submitted in Continuing to explore the most community services and providers conjunction with SNDC, effective use of both premises other health awaiting approval from with a view to improving access professionals SNCCG and NHS Property to services for patients Services.
PPG awareness open evening to report on actions from survey Insert re PPG for registration pack Open evening June 2016- PPG awareness week Improve PPG online presence Website updated to include TORs Introduction to work of the PPG Info on current health promotion focus Upcoming events Minutes Survey results and action plan PPG and MC 30.06.2016 Minutes and TOR’s & survey results/action plan on website Survey uptake Surveys taken to high school to ensure young people are given the opportunity to provide feedback. PPG January 2017 or at next survey Reception experience improvements Telephone queuing system reviewed and new software installed Reception reminded to update waiting times Follow up calls for patients who arrive late and after their appointment slot has finished Notice to explain to touch check in screen gently Purchase additional high back chairs Premises improvements explored inc. automatic doors MC/MF 30.04.2016 Software ordered. From new telecoms support provider Follow up calls for late patients – complete and in progress Improving access to community services and other health professionals Continuing to explore the most effective use of both premises with a view to improving access to services for patients MF/GM/ Service providers Ongoing Proposal submitted in conjunction with SNDC, awaiting approval from SNCCG and NHS Property Services.
Survey%20PPG%20action%20plan%20March%202016.docx