4.1 Are all project elements ready Updated schedules. • for service? Occupational health and safety file • Handover certificates. • Testing and commissioning data. • for transition in place. • Plans for contract’/service phase available. • ‘operate Business continuity and contingency plans in place, if • required. Technical documentation available, including: • drawings; • operating manuals; • maintenance manuals; • instructions and • information assurance documentation. • 4.2 Is the entity ready to adopt New business processes have been thoroughly • new ways of working, where worked out, tested and are ready to be implemented. applicable? Information and support is available (e.g. client • information at call centres). Where applicable, members of the public/end-users • are aware of the new service and can obtain further information. 4.3 Is the long-term contract Detailed and aligned plans, roles, responsibilities and • management process in place? organisation in place for client and supplier, with reporting arrangements at appropriate levels. An appropriate number of suitably qualified are • appointed by client and supplier, with continuity planned, skills appraised and plans made for addressing shortfalls, if any. Staff managing the contract are aware of and trained • for their contract management role; they are familiar with the contract’s aims and purpose. Plans for managing service delivery, changes to the • contract, and the relationship with the supplier. 4.4 Is there a process to manage Performance management plans in place. • and measure performance? The performance enhancement process is agreed • with the service provider and documented in the contract before awarding of the contract. The means of measuring performance is agreed with • the service provider/partner. 4.5 Is there a process to manage Benefits management plans are in place, linked to • measure and report benefits? intended project outcomes, where applicable. Means of measuring benefits are agreed with the • service provider/partner. Reporting lines are clear, with stakeholder • involvement clarified. For collaborative projects, all parties understand and • agree to their responsibilities and arrangements for benefits realisation. 4.6 Have ongoing operation and Issues and ongoing costs relating to maintenance • maintenance been considered (buildings, physical and/or IT infrastructure and in detail? applications as appropriate) are addressed and monitored against expectations.
4.1 Are all project elements ready for service? • Updated schedules. • Occupational health and safety file • Handover certificates. • Testing and commissioning data. • for transition in place. • Plans for ‘operate contract’/service phase available. • Business continuity and contingency plans in place, if required. • Technical documentation available, including: • drawings; • operating manuals; • maintenance manuals; • instructions and • information assurance documentation. 4.2 Is the entity ready to adopt new ways of working, where applicable? • New business processes have been thoroughly worked out, tested and are ready to be implemented. • Information and support is available (e.g. client information at call centres). • Where applicable, members of the public/end-users are aware of the new service and can obtain further information. 4.3 Is the long-term contract management process in place? • Detailed and aligned plans, roles, responsibilities and organisation in place for client and supplier, with reporting arrangements at appropriate levels. • An appropriate number of suitably qualified are appointed by client and supplier, with continuity planned, skills appraised and plans made for addressing shortfalls, if any. • Staff managing the contract are aware of and trained for their contract management role; they are familiar with the contract’s aims and purpose. • Plans for managing service delivery, changes to the contract, and the relationship with the supplier. 4.4 Is there a process to manage and measure performance? • Performance management plans in place. • The performance enhancement process is agreed with the service provider and documented in the contract before awarding of the contract. • The means of measuring performance is agreed with the service provider/partner. 4.5 Is there a process to manage measure and report benefits? • Benefits management plans are in place, linked to intended project outcomes, where applicable. • Means of measuring benefits are agreed with the service provider/partner. • Reporting lines are clear, with stakeholder involvement clarified. • For collaborative projects, all parties understand and agree to their responsibilities and arrangements for benefits realisation. 4.6 Have ongoing operation and maintenance been considered in detail? • Issues and ongoing costs relating to maintenance (buildings, physical and/or IT infrastructure and applications as appropriate) are addressed and monitored against expectations.
RMG-106-guidance-assurance-reviews-process.docx