Maximum DB You get not allocate a new page for “Could Size Reached database because of insufficient ‘SidekickPC’ disk space…Cannot fetch a row from OLE DB provider” or similar message during the database update phase. Maximum No You get no update time is expired. “Maximum Update Time Please execute a full update.” or similar message Elapsed while executing an Incremental or PNC Update. Wrong Date in You get An error happened during the CSDU10 “WSE910: Local PC processing of a response message, and you can find the error in the inner exception. You can also find the response message in the Response property. Inner Exception Message: Incoming message does not meet security requirements” or similar message. Generic Failure You get a database-related not classified in CSDU11 the above definitions. Internet Remote Web You get request failed with HTTP status CSI1 “The Service URL 404: Not Found”, web service “Remote connection error” or similar message- Software Auto You get remote server returned an error: CSI2 “The Update URL (404) Not Found”, auto update URL “Software connection error”, not match the end tag “does similar message- “or Slow Connection The download of new data from the server is very CSI3 slow and/or you get the underlying “The connection was closed” or similar message. Antivirus / Antivirus or firewall settings prevent the CSI4 Firewall successful execution of the update. Service Infrastructure Category Area Sub-Area Description ID Server Database Database Down You get An error happened during the SID1 “WSE910: Infrastructure processing of a response message, and you can find the error in the inner exception. You can also find the response message in the Response property. Inner Exception Message: Incoming message does not meet security requirements” or similar message. SSIS Problems The automatic execution of the SSIS package for SID2 Sidekick and, as a consequence, new codes and data from R&D/Factories are not copied to the Sidekick system. One possible cause is the configuration of the Proxy” account. “SQL Web Web Service Server The web service is not accessible from a browser: Web Portal The web service is not accessible from a browser: SIWS2 Load Balancer Intermittent problems while accessing the web SIWS3 service from a browser. Unexpected You notice an unexpected behavior in the web SIWS4 Behavior portal or web service.
Maximum DB Size Reached You get “Could not allocate a new page for database ‘SidekickPC’ because of insufficient disk space…Cannot fetch a row from OLE DB provider” or similar message during the database update phase. Maximum No Update Time Elapsed You get “Maximum no update time is expired. Please execute a full update.” or similar message while executing an Incremental or PNC Update. Wrong Date in Local PC You get “WSE910: An error happened during the processing of a response message, and you can find the error in the inner exception. You can also find the response message in the Response property. Inner Exception Message: Incoming message does not meet security requirements” or similar message. CSDU10 Generic Failure You get a database-related not classified in the above definitions. CSDU11 Internet Remote Web Service URL You get “The request failed with HTTP status 404: Not Found”, “Remote web service connection error” or similar message- CSI1 Software Auto Update URL You get “The remote server returned an error: (404) Not Found”, “Software auto update URL connection error”, “does not match the end tag “or similar message- CSI2 Slow Connection The download of new data from the server is very slow and/or you get the “The underlying connection was closed” or similar message. CSI3 Antivirus / Firewall Antivirus or firewall settings prevent the successful execution of the update. CSI4 Service Infrastructure Category Area Sub-Area Description ID Server Infrastructure Database Database Down You get “WSE910: An error happened during the processing of a response message, and you can find the error in the inner exception. You can also find the response message in the Response property. Inner Exception Message: Incoming message does not meet security requirements” or similar message. SID1 SSIS Problems The automatic execution of the SSIS package for Sidekick and, as a consequence, new codes and data from R&D/Factories are not copied to the Sidekick system. One possible cause is the configuration of the “SQL Proxy” account. SID2 Web Server Web Service The web service is not accessible from a browser: Web Portal The web service is not accessible from a browser: SIWS2 Load Balancer Intermittent problems while accessing the web service from a browser. SIWS3 Unexpected Behavior You notice an unexpected behavior in the web portal or web service. SIWS4
Sidekick%20Resolution%20Workflow.docx