The Ombudsman may decide not to investigate the case and take no further action (for example, if they think that the NHS has done all it can to resolve your complaint locally). The Ombudsman may decide not to investigate the case but may ask the NHS provider or practitioner to take action which they think would resolve your complaint more quickly without the need for an Ombudsman investigation; this is called an ‘intervention’. The Ombudsman may decide to out an in-depth investigation resulting in a detailed report about the case; this investigation will be very thorough and can therefore take some time. The Ombudsman aims to complete If your complaint is investigated by the Ombudsman The ombudsman will write a detailed report about the case. If the complaint is upheld they can make recommendations to the NHS provider or practitioner to put things right The Ombudsman’s Decision Questions and Answers
The Ombudsman may decide not to investigate the case and take no further action (for example, if they think that the NHS has done all it can to resolve your complaint locally). The Ombudsman may decide not to investigate the case but may ask the NHS provider or practitioner to take action which they think would resolve your complaint more quickly without the need for an Ombudsman investigation; this is called an ‘intervention’. The Ombudsman may decide to out an in-depth investigation resulting in a detailed report about the case; this investigation will be very thorough and can therefore take some time. The Ombudsman aims to complete If your complaint is investigated by the Ombudsman The ombudsman will write a detailed report about the case. If the complaint is upheld they can make recommendations to the NHS provider or practitioner to put things right The Ombudsman’s Decision Questions and Answers
Self-help-information-pack.docx