Organisational You need to know your contractual obligations, rights of employment, duties, role and limits of and understand: authority external legislation, regulations and requirements that impact on your work your organisation's occupational health policy and its application in the workplace your organisation’s systems and tools and their uses your organisation's requirements for record keeping, data protection and confidentiality your organisation's objectives, systems of work, codes of conduct and working practices anti-discrimination and equal opportunities policies and procedures your organisation's procedures for performance review and development Personal and Interpersonal You need to know methods and techniques for communicating with others and understand: the importance of treating others with respect and consideration, taking account of, and accepting, diversity lines and methods of communication and reporting in the workplace responsibilities and limits of authority of self, others and other agencies in the workplace expected standards of performance for your role, including your fitness and health levels how to maintain your performance, including your fitness, health and wellbeing : how to make positive contributions to effective teamwork how to plan and prioritise work in response to work demands how to promote organisational policies on equality and fairness situations, behaviour and interactions between people that may cause conflict and the disruption it causes methods and techniques for minimising conflict and disruption the importance of challenging unacceptable behaviour
You need to know and understand: You need to know and understand: : Organisational your contractual obligations, rights of employment, duties, role and limits of authority external legislation, regulations and requirements that impact on your work your organisation's occupational health policy and its application in the workplace your organisation’s systems and tools and their uses your organisation's requirements for record keeping, data protection and confidentiality your organisation's objectives, systems of work, codes of conduct and working practices anti-discrimination and equal opportunities policies and procedures your organisation's procedures for performance review and development Personal and Interpersonal methods and techniques for communicating with others the importance of treating others with respect and consideration, taking account of, and accepting, diversity lines and methods of communication and reporting in the workplace responsibilities and limits of authority of self, others and other agencies in the workplace expected standards of performance for your role, including your fitness and health levels how to maintain your performance, including your fitness, health and wellbeing how to make positive contributions to effective teamwork how to plan and prioritise work in response to work demands how to promote organisational policies on equality and fairness situations, behaviour and interactions between people that may cause conflict and the disruption it causes methods and techniques for minimising conflict and disruption the importance of challenging unacceptable behaviour
SFJFRSFF2.docx