"Maintain configuration The Servers, OS, storage & documentation for UCBS network are maintained by applications production system OIT. servers, operating systems, storage, network, and component software." Component and application Section Is configuration documentation of configuration are the servers, OS, storage, and maintained by Offeror and Maintenance 81 RFP, pg. 39 network the responsibility of the OIT. and Operational selected contractor, of the contractor Support providing the hosting of the Offeror be responsible Services. environment, or both? 3. Will the for updates for each release selected contractor be responsible for creating this documentation, or for providing updates as required for each release? the Commonwealth be open to No adding the following language to the Terms and Conditions governing this contract? "Participating Addendum with an Appendix A: External Procurement Activity. 82 Terms and Added Term Section 1902 of the Commonwealth Conditions Procurement Code, 62 Pa.C.S. § 1902, permits external procurement activities to participate in cooperative purchasing agreements for the procurement of services, supplies or construction." Appendix P: How will the problems/incidents be See response to question 83 Service Reporting reported to the Contractor? #78 Agreement In order to track the metrics required Unisys/IBM Operations for SLA performance, we need a ServiceNow instance and tool to capture and report the data. DLI ServiceNow instance Appendix P: Who is responsible for choosing and will be used in conjunction 84 Service Level Metric Tracking implementing this tool? Is choosing to monitor the SLA metrics. Agreement and implementing a tool with the Choosing and implementing scope of this contract? a tool is not within the of this RFP. Appendix P: For purposes of the SLA, what are Tax filing months do not Tax Filing 85 Service Level the tax filing months? apply to benefits and have Months Agreement no relevance to this RFP.
81 RFP, pg. 39 Section Maintenance and Operational Support Services. "Maintain configuration documentation for UCBS applications production system servers, operating systems, storage, network, and component software." Is configuration documentation of the servers, OS, storage, and network the responsibility of the selected contractor, of the contractor providing the hosting of the environment, or both? 3. Will the selected contractor be responsible for creating this documentation, or for providing updates as required for each release? The Servers, OS, storage & network are maintained by OIT. Component and application configuration are maintained by Offeror and OIT. Offeror be responsible for updates for each release 82 Appendix A: Terms and Conditions Added Term the Commonwealth be open to adding the following language to the Terms and Conditions governing this contract? "Participating Addendum with an External Procurement Activity. Section 1902 of the Commonwealth Procurement Code, 62 Pa.C.S. § 1902, permits external procurement activities to participate in cooperative purchasing agreements for the procurement of services, supplies or construction." No 83 Appendix P: Service Agreement Reporting How will the problems/incidents be reported to the Contractor? See response to question #78 84 Appendix P: Service Level Agreement Metric Tracking In order to track the metrics required for SLA performance, we need a tool to capture and report the data. Who is responsible for choosing and implementing this tool? Is choosing and implementing a tool with the scope of this contract? Unisys/IBM Operations ServiceNow instance and DLI ServiceNow instance will be used in conjunction to monitor the SLA metrics. Choosing and implementing a tool is not within the of this RFP. 85 Appendix P: Service Level Agreement Tax Filing Months For purposes of the SLA, what are the tax filing months? Tax filing months do not apply to benefits and have no relevance to this RFP.
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