boundary of between 3 and 7 bar Water quality – bacteriological compliance with WHO recommendations. 73% 95% 97% (%age of samples with Nil and nil coliform) Estimated % of population See explanatory note above re. number of new connections. 68.5% with registered water TBC 65% TBC 78% 55% (2012) connections Complaints ratio: 199 120 70 Complaints/1000 registered customers Improved customer care and Customer satisfaction Not – TBC TBC communications through market research available Customer perceptions - Not TBC TBC through market research available Return on capital The Return on Capital (RoC) had a significant change following the revaluation of assets undertaken in 2015. A valuation had 8% 10% 22% 12% 16% 4% not been carried out for some time, resulting in earlier RoC figures being overstated. Operating cost recovery 105% 115% 125% 120% 97% 101% Strengthened financial Operating cost recovery Profit adjusted to reflect estimated employment costs of management & – adjusted to exclude donor - - - - 89% 93% personnel funded by DFAT; and removes donor income for administration contributions operational activities. Collection ratio : 82% 90% 92% Actual cash vs. billed revenue Accounts receivable (days) 92 88 85
boundary of between 3 and 7 bar Water quality – bacteriological compliance with WHO recommendations. (%age of samples with Nil and nil coliform) 73% 95% 97% Estimated % of population with registered water connections 68.5% (2012) TBC 65% TBC 78% 55% See explanatory note above re. number of new connections. Improved customer care and communications Complaints ratio: Complaints/1000 registered customers 199 120 70 Customer satisfaction – through market research Not available TBC TBC Customer perceptions - through market research Not available TBC TBC Strengthened financial management & administration Return on capital 8% 10% 22% 12% 16% 4% The Return on Capital (RoC) had a significant change following the revaluation of assets undertaken in 2015. A valuation had not been carried out for some time, resulting in earlier RoC figures being overstated. Operating cost recovery 105% 115% 125% 120% 97% 101% Operating cost recovery – adjusted to exclude donor contributions - - - - 89% 93% Profit adjusted to reflect estimated employment costs of personnel funded by DFAT; and removes donor income for operational activities. Collection ratio : Actual cash vs. billed revenue 82% 90% 92% Accounts receivable (days) 92 88 85
solomon-islands-independent-eval-phase-2-urban-water-program.docx