Definition: When no volunteers are to cover a required staffing need, an employee is mandated to cover the staffing need according to policy. This creates difficulty for the employee who is required to unexpectedly stay at work up to 16 hours. It also creates a safety risk. Type of Measure: Performance Improvement Objective: Through collaboration among direct care staff and management, solutions will be identified to improve the staffing process in order to reduce and eventually eliminate mandate occurrences. This process will foster safety in culture and actions by improving communication, improving staffing capacity, mitigating risk factors, supporting the engagement and empowerment of staff. It will also enhance fiscal accountability by promoting accountability and employing efficiency in operations. Methods of monitoring: Monitoring be performed by: Staffing Office Database Tracking System Human Resources Department Payroll System Methods of reporting: Reporting occur by one or all of the following methods: Staffing Improvement Task Force Nursing Leadership Riverview Nursing Staff Communication Unit: Mandate shift occurrences September 2013: Nurse Mandates 14 shifts, Mental Health Worker Mandates 49 shifts Baseline: Mandate Occurrences: When no volunteers are found to cover a required staffing need, an employee is mandated to cover the staffing need according to policy. 1Q2018 2Q2018 3Q2018 4Q2018 Goal 2018 2018 2013 2017 2017 2017 2017 2018 2017 2017 2018 2018 2018 Mar May Oct Nov Dec Baseline Aug Apr Feb Sept Sept July Jan June Nursing 14 0 8 0 0 Mandates Mental Health Worker 49 0 1 0 0 (MHW) Mandates
Definition: When no volunteers are to cover a required staffing need, an employee is mandated to cover the staffing need according to policy. This creates difficulty for the employee who is required to unexpectedly stay at work up to 16 hours. It also creates a safety risk. Type of Measure: Performance Improvement Objective: Through collaboration among direct care staff and management, solutions will be identified to improve the staffing process in order to reduce and eventually eliminate mandate occurrences. This process will foster safety in culture and actions by improving communication, improving staffing capacity, mitigating risk factors, supporting the engagement and empowerment of staff. It will also enhance fiscal accountability by promoting accountability and employing efficiency in operations. Methods of monitoring: Monitoring be performed by: Staffing Office Database Tracking System Human Resources Department Payroll System Methods of reporting: Reporting occur by one or all of the following methods: Staffing Improvement Task Force Nursing Leadership Riverview Nursing Staff Communication Unit: Mandate shift occurrences Baseline: September 2013: Nurse Mandates 14 shifts, Mental Health Worker Mandates 49 shifts Mandate Occurrences: When no volunteers are found to cover a required staffing need, an employee is mandated to cover the staffing need according to policy. Baseline Sept 2013 1Q2018 2Q2018 3Q2018 4Q2018 Goal July 2017 Aug 2017 Sept 2017 Oct 2017 Nov 2017 Dec 2017 Jan 2018 Feb 2018 Mar 2018 Apr 2018 May 2018 June 2018 Nursing Mandates 14 0 8 0 0 Mental Health Worker (MHW) Mandates 49 0 1 0 0
RiverviewQuarterlyReport1Q2018.docx