E.B.S.8b Following handover >0 Review of Service £100 per where > 60 Monthly AM between ambulance and Quality Performance minutes (in total, not A&E, ambulance crew Reports aggregated with should be ready to E.B.S.8a consequence) accept new calls within in the relevant month 15 minutes and no longer than 60 minutes* E.B.S.5 Trolley waits in A&E not >0 Review of Service £1,000 per incidence in Monthly A+E longer than 12 hours* Quality Performance the relevant month Reports E.B.S.6 No urgent operation >0 Review of Service Quality £5,000 per incidence in Monthly A should be cancelled for a Performance Reports the relevant month CR second time* VTE risk assessment: all 95% Review of Service Quality of Contract Quarterly A inpatient Service Users Performance Reports Performance Notice and undergoing risk subsequent process in assessment for VTE, as accordance with GC9 defined in Contract Technical Guidance Duty of candour Each failure to Review of Service Quality Recovery of the cost of Monthly All notify the Performance Reports the episode of care, or Relevant Person £10,000 if the cost of the of a suspected episode of care is or actual unknown or indeterminate Notifiable Safety Incident in accordance with Regulation 20 of the 2014 Regulations
E.B.S.8b Following handover between ambulance and A&E, ambulance crew should be ready to accept new calls within 15 minutes and no longer than 60 minutes* >0 Review of Service Quality Performance Reports £100 per where > 60 minutes (in total, not aggregated with E.B.S.8a consequence) in the relevant month Monthly AM E.B.S.5 Trolley waits in A&E not longer than 12 hours* >0 Review of Service Quality Performance Reports £1,000 per incidence in the relevant month Monthly A+E E.B.S.6 No urgent operation should be cancelled for a second time* >0 Review of Service Quality Performance Reports £5,000 per incidence in the relevant month Monthly A CR VTE risk assessment: all inpatient Service Users undergoing risk assessment for VTE, as defined in Contract Technical Guidance 95% Review of Service Quality Performance Reports of Contract Performance Notice and subsequent process in accordance with GC9 Quarterly A Duty of candour Each failure to notify the Relevant Person of a suspected or actual Notifiable Safety Incident in accordance with Regulation 20 of the 2014 Regulations Review of Service Quality Performance Reports Recovery of the cost of the episode of care, or £10,000 if the cost of the episode of care is unknown or indeterminate Monthly All
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