Victorian Employer Inability to meet customer Retail Trade: 54% Victoria: 39% Satisfaction and Increased operating costs Skills Survey 2017 Retail Trade: 39% Victoria: 44% Retail Challenges Over 12,100 employers responded to the skills and Managing the skills of the workforce training component of the Victorian Employer Satisfaction and Skills Survey in 2017. Of these, 663 Employers reported that recruitment was challenging were from the Retail Trade industry. Employers report due to candidates not having the required skills and or that skills are important to productivity, but many are job ready. facing challenges filling jobs and finding the right applicants with the right skills. These challenges are faced both now, and are expected to continue into the More than a quarter of employers saw the need to future. However, a high proportion of employers that improve the skills of existing staff. access training to improve the skills of their workforce report a positive impact on productivity and return on Finding people with the right skills investment. Retail Trade: 49% Victoria: 53% The statistics below reflect the experience of employers in the Retail Trade industry compared to Finding job ready candidates the overall Victorian average. Retail Trade: 38% Victoria: 33% Productivity Training staff to keep skills up to date Retail 26% Skills are important to productivity Victoria: 27% Businesses found that a lack of skills had a medium to Recruitment challenges high impact on workplace productivity. Employers faced recruitment challenges because High impact potential candidates did not have the required job Retail Trade: 25% specific experience needed. Victoria: 28% Agreed roles were difficult to fill Medium impact Retail Trade: 52% Retail Trade: 55% Victoria: 54% Victoria: 53% Lacked relevant experience Low impact Retail Trade: 61% Retail Trade: 19% Victoria: 55% Victoria: 16% Lacked technical / job specific skills Impact of insufficient workforce skills Retail 48% Victoria: 50% A lack of skills can increase the workload for staff, create an inability to meet customer needs and affect Few applicants operating costs. Retail Trade: 40% Victoria: 46% Increased workload for other staff Retail Trade: 56% Victoria: 61%
Victorian Employer Satisfaction and Skills Survey 2017 Retail Over 12,100 employers responded to the skills and training component of the Victorian Employer Satisfaction and Skills Survey in 2017. Of these, 663 were from the Retail Trade industry. Employers report that skills are important to productivity, but many are facing challenges filling jobs and finding the right applicants with the right skills. These challenges are faced both now, and are expected to continue into the future. However, a high proportion of employers that access training to improve the skills of their workforce report a positive impact on productivity and return on investment. The statistics below reflect the experience of employers in the Retail Trade industry compared to the overall Victorian average. Productivity Skills are important to productivity Businesses found that a lack of skills had a medium to high impact on workplace productivity. High impact Retail Trade: 25% Victoria: 28% Medium impact Retail Trade: 55% Victoria: 53% Low impact Retail Trade: 19% Victoria: 16% Impact of insufficient workforce skills A lack of skills can increase the workload for staff, create an inability to meet customer needs and affect operating costs. Increased workload for other staff Retail Trade: 56% Victoria: 61% Inability to meet customer Retail Trade: 54% Victoria: 39% Increased operating costs Retail Trade: 39% Victoria: 44% Challenges Managing the skills of the workforce Employers reported that recruitment was challenging due to candidates not having the required skills and or job ready. More than a quarter of employers saw the need to improve the skills of existing staff. Finding people with the right skills Retail Trade: 49% Victoria: 53% Finding job ready candidates Retail Trade: 38% Victoria: 33% Training staff to keep skills up to date Retail 26% Victoria: 27% Recruitment challenges Employers faced recruitment challenges because potential candidates did not have the required job specific experience needed. Agreed roles were difficult to fill Retail Trade: 52% Victoria: 54% Lacked relevant experience Retail Trade: 61% Victoria: 55% Lacked technical / job specific skills Retail 48% Victoria: 50% Few applicants Retail Trade: 40% Victoria: 46%
SkillsandTrainingEmployerSurvey2017InfographicAccessibleRetail.docx