Meeting Date August 24, 2017 Meeting Time 9:00 10:30 AM – Location/ Conference # Smith Campus Center, Room 561 Meeting Host Charles Kling/Jason Shaffner Service Delivery Subgroup Charles Kling Support Services Anne Margulies UCIO Jason Snyder CTO Tracey LTS [Ann Lurie] Robinson Morse] Kim Edelman Academic Tech Alan Wolf Academic Tech Curcio ITSM Jefferson Infrastructure Burson Bill Knox Info Security Teresa Data Management Schreitmueller Michael Milligan Harvard Phone Jason Shaffner Administrative Tech Michael Landino Enterprise Apps Catie Smith Strategy & Service Management Dianne Stronach College and Carolyn Student Systems Athletics Brzenski Laura Deneen Vendor Georginia Strategy & Service Management Prager Management Agenda and Notes Topic Presenter Service Catalog Changes All new service offering for Mobile Platforms All UX Discussion Multi year Information Security Bill Knox – Multi Year Strategy and Service Management Catie Smith – Multi Year HUIT Vendor Management 10:00 Laura Deneen – Service Delivery Workshops Maria Curcio Action Items / Decisions Service Delivery Principles Draft Principles Owner Provide a range of standard and direct customer use Configure don’t cutomize Non standards cost more
Meeting Date August 24, 2017 Meeting Time 9:00 – 10:30 AM Location/ Conference # Smith Campus Center, Room 561 Meeting Host Charles Kling/Jason Shaffner Service Delivery Subgroup Charles Kling Support Services Anne Margulies UCIO Jason Snyder [Ann Lurie] CTO Tracey Robinson Morse] LTS Kim Edelman Academic Tech Alan Wolf Academic Tech Curcio ITSM Jefferson Burson Infrastructure Bill Knox Info Security Teresa Schreitmueller Data Management Michael Milligan Harvard Phone Jason Shaffner Administrative Tech Michael Landino Enterprise Apps Catie Smith Strategy & Service Management Dianne Stronach College and Athletics Carolyn Brzenski Student Systems Laura Deneen Vendor Management Georginia Prager Strategy & Service Management Agenda and Notes Topic Presenter Service Catalog Changes new service offering for Mobile Platforms All UX Discussion All Multi year – Information Security Bill Knox Multi Year – Strategy and Service Management Catie Smith Multi Year – HUIT Vendor Management 10:00 Laura Deneen Service Delivery Workshops Maria Curcio Action Items / Decisions Service Delivery Principles Draft Principles Owner Provide a range of standard and direct customer use Configure don’t cutomize Non standards cost more
service_delivery_subgroup_agenda082417.docx