Conduct regular disability awareness training for staff across the Ongoing Corporation and specialist training for key frontline staff such as those in the Business Information Centre and Business Advisers. Provide a link to the Disability Services Commission’s website and all Ongoing relevant resources including access checklists, guidelines for accessible formats and other information available on the Intranet. Ensure that the Corporation’s induction for new staff members includes Ongoing information regarding disability and access issues and best practice. Ensure all staff have the knowledge and skills to provide quality Ongoing services for people with disability, their families and carers. Strategies Timeframe (due by) Outcome 5 People with disability have the same opportunity as people to obtain and maintain employment with the Corporation. Strategies Timeframe (due by) Review existing complaint mechanisms to ensure they meet the 30 June 2018 needs of people with disability. Provide information and guidance to staff on the appropriate 30 June 2018 application in handling complaints from people with disability. Ensure the Corporation’s complaints procedures are made available Ongoing in flexible and accessible formats. Outcome 6 People with disability have the same opportunities as other people to participate in any public consultation by the Corporation. Strategies Timeframe (due by) Increase the community’s knowledge of the Corporation’s consultation Ongoing processes and opportunities and develop proactive initiatives to encourage feedback. Ensure consultation and feedback documents are available in Ongoing alternative formats on request. Outcome 7 People with disability have the same opportunities as other people to obtain and maintain employment with the Corporation.
Conduct regular disability awareness training for staff across the Corporation and specialist training for key frontline staff such as those in the Business Information Centre and Business Advisers. Ongoing Provide a link to the Disability Services Commission’s website and all relevant resources including access checklists, guidelines for accessible formats and other information available on the Intranet. Ongoing Ensure that the Corporation’s induction for new staff members includes information regarding disability and access issues and best practice. Ongoing Ensure all staff have the knowledge and skills to provide quality services for people with disability, their families and carers. Ongoing Strategies Timeframe (due by) Outcome 5 People with disability have the same opportunity as people to obtain and maintain employment with the Corporation. Strategies Timeframe (due by) Review existing complaint mechanisms to ensure they meet the needs of people with disability. 30 June 2018 Provide information and guidance to staff on the appropriate application in handling complaints from people with disability. 30 June 2018 Ensure the Corporation’s complaints procedures are made available in flexible and accessible formats. Ongoing Outcome 6 People with disability have the same opportunities as other people to participate in any public consultation by the Corporation. Strategies Timeframe (due by) Increase the community’s knowledge of the Corporation’s consultation processes and opportunities and develop proactive initiatives to encourage feedback. Ongoing Ensure consultation and feedback documents are available in alternative formats on request. Ongoing Outcome 7 People with disability have the same opportunities as other people to obtain and maintain employment with the Corporation.
SBDC-Disability-Access-and-Inclusion-Plan-2017-2021.DOCX