3. Quality assurance and continuous improvement principles 1. Quality Application of policies and procedures Policies and Procedures Overall Operational documents and records conformance Case records Awareness interviews to principle C C C C and indicator NC NC NC Evidence Evidence Evidence Evidence NC (C/NC/NA) NA NA NA a. Quality systems that ensure customer focused service delivery, and collect, analyse and monitor qualitative and quantitative data to identify areas of strength and opportunities for systems and service improvement. 3. Quality assurance and continuous improvement principles 2. Quality Application of policies and procedures assurance Policies and Procedures Overall Operational documents and records Case records Awareness interviews conformance to principle C C C C and indicator NC NC NC Evidence Evidence Evidence Evidence NC (C/NC/NA) NA NA NA a. Implementation of appropriate review mechanisms (e.g. self-evaluations and peer reviews) to assure compliance with
3. Quality assurance and continuous improvement principles 1. Quality Policies and Procedures Application of policies and procedures Overall conformance to principle and indicator (C/NC/NA) Operational documents and records Case records Awareness interviews Evidence C NC Evidence C NC NA Evidence C NC NA Evidence C NC NA a. Quality systems that ensure customer focused service delivery, and collect, analyse and monitor qualitative and quantitative data to identify areas of strength and opportunities for systems and service improvement. 3. Quality assurance and continuous improvement principles 2. Quality assurance Policies and Procedures Application of policies and procedures Overall conformance to principle and indicator (C/NC/NA) Operational documents and records Case records Awareness interviews Evidence C NC Evidence C NC NA Evidence C NC NA Evidence C NC NA a. Implementation of appropriate review mechanisms (e.g. self-evaluations and peer reviews) to assure compliance with
Self_Evaluation_Report.docx