objectives of their roles, develop their skills and contribute to the overall goals of the organisation. 13.6 The agency has grievances and complaints process in place to ensure these are investigated fairly, addressed and documented in a timely manner. Practices What do you have What is the Have you met the What actions and Comments in place to meet demonstrated outcome? timelines are each standard? evidence for required to meet Yes / No meeting the the outcome? standard? Standard 14: Safety and Health
objectives of their roles, develop their skills and contribute to the overall goals of the organisation. 13.6 The agency has grievances and complaints process in place to ensure these are investigated fairly, addressed and documented in a timely manner. Practices What do you have in place to meet each standard? What is the demonstrated evidence for meeting the standard? Have you met the outcome? Yes / No What actions and timelines are required to meet the outcome? Comments Standard 14: Safety and Health
SHS%20Service%20Standards%20Guide_Section%203.docx