Service BSC Service Commitment Partner Responsibility Service Commitment How to obtain service Reporting/Measuring Special/Rush Make effort to Communicate clearly rush Limited to less than 5% of Submit through normal channel Orders accommodate request processing deadline total volume, monthly noting rush payment and communicate reporting if available Partner Special Within 7 days of request Provide reason for request Monitor for excessive Send to BSC specialist Research Request and clear outline of requests assigned to department request CUBuyplus Register suppliers within 7 Provide contact TBD New suppliers should be Supplier days of request, not information and requested through CUBuyplus Registration including supplier wait escalation assistance as home page. Suppliers for time necessary to expedite retrofits will be initiated when registration invoice is submitted CUBuyplus DoIT owns this process, NA NA Training dates are posted on the Training training will be conducted Creighton Calendar. at quarterly and on as needed basis CUBuyplus New Shared Service Sr. Director Identify new users NA Information at: User and and DoIT setup new users promptly and with enough Approver Setup and approvers time to ensure proper training is received Service BSC Service Commitment Partner Responsibility Service Commitment How to obtain service Reporting/Measuring
Service BSC Service Commitment Partner Responsibility Service Commitment Reporting/Measuring How to obtain service Special/Rush Orders Make effort to accommodate request and communicate Communicate clearly rush processing deadline Limited to less than 5% of total volume, monthly reporting if available Submit through normal channel noting rush payment Partner Special Research Request Within 7 days of request Provide reason for request and clear outline of request Monitor for excessive requests Send to BSC specialist assigned to department CUBuyplus Supplier Registration Register suppliers within 7 days of request, not including supplier wait time Provide contact information and escalation assistance as necessary to expedite registration TBD New suppliers should be requested through CUBuyplus home page. Suppliers for retrofits will be initiated when invoice is submitted CUBuyplus Training DoIT owns this process, training will be conducted at quarterly and on as needed basis NA NA Training dates are posted on the Creighton Calendar. CUBuyplus New User and Approver Setup Shared Service Sr. Director and DoIT setup new users and approvers Identify new users promptly and with enough time to ensure proper training is received NA Information at: Service BSC Service Commitment Partner Responsibility Service Commitment Reporting/Measuring How to obtain service
SPA_Business_Service_Center_Draft.docx