Manual workaround Manually change registry settings with ‘regedit’: If necessary quit SidekickPC From the Menu’, click then click The dialog box opens. ‘Start ‘Start’ ‘Run’. ‘Run’ Type and then click The Editor’ opens. ‘regedit’, ‘OK’. ‘Registry In the Editor’, locate the following registry keys: ‘Registry HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders In the right pane, verify the values in the column of each entry. If any value contains a drive ‘Data’ that is not correct for your computer, right-click the entry and select ‘Modify’. Type the correct drive letter in the data field, and then click ‘Value’ ‘OK’. regedit Manually install WSE 3.0 by double clicking the WSE 3.0 Runtime.msi” file that you can “Microsoft locate in the WSE3_0 folder in the SidekickPC installation set. You can also download the WSE 3.0 setup procedure from the internet. After this manual fix it is not necessary to re-install SidekickPC, just start it again. KB0027: Setup and Activation Issues: Cannot activate the software license This is a problem in software license activation that may occur on PCs running Endpoint “Symantec Protection” version 11.0, or a similar product. Antivirus blocks activation/deactivation of the Nalpeiron software license. Manual workaround Temporarily disable Symantec Antivirus. To disable Symantec Endpoint Protection, open Symantec Endpoint Protection and then click settings’ on the left menu bar. ‘Change Click Settings’ next to and Antispyware Protection”. ‘Configure “Antivirus Click the System AutoProtect’ tab and uncheck the box labeled File System ‘File “Enable
Manual workaround Manually change registry settings with ‘regedit’: If necessary quit SidekickPC From the ‘Start Menu’, click ‘Start’ then click ‘Run’. The ‘Run’ dialog box opens. Type ‘regedit’, and then click ‘OK’. The ‘Registry Editor’ opens. In the ‘Registry Editor’, locate the following registry keys: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders In the right pane, verify the values in the ‘Data’ column of each entry. If any value contains a drive that is not correct for your computer, right-click the entry and select ‘Modify’. Type the correct drive letter in the ‘Value’ data field, and then click ‘OK’. regedit Manually install WSE 3.0 by double clicking the “Microsoft WSE 3.0 Runtime.msi” file that you can locate in the WSE3_0 folder in the SidekickPC installation set. You can also download the WSE 3.0 setup procedure from the internet. After this manual fix it is not necessary to re-install SidekickPC, just start it again. KB0027: Setup and Activation Issues: Cannot activate the software license This is a problem in software license activation that may occur on PCs running “Symantec Endpoint Protection” version 11.0, or a similar product. Antivirus blocks activation/deactivation of the Nalpeiron software license. Manual workaround Temporarily disable Symantec Antivirus. To disable Symantec Endpoint Protection, open Symantec Endpoint Protection and then click ‘Change settings’ on the left menu bar. Click ‘Configure Settings’ next to “Antivirus and Antispyware Protection”. Click the ‘File System AutoProtect’ tab and uncheck the box labeled “Enable File System
Sidekick%20Known%20Issues.docx