Explain how you would audit and improve three different consumer participation activities in your organisation. Activity Audit Improve EXAMPLE Involve service users in development of information Survey service users via surveys, interviews, focus resources groups, questionnaires etc. to determine if Use multiple delivery systems e.g. hardcopy, website, Information Provision information provision is effective and has any email, social networks etc. weaknesses. Provide information on all services Look at other services information systems for good Include other services and allied information ideas Make it accessible and easy to read 1. 2. 3.
Explain how you would audit and improve three different consumer participation activities in your organisation. Activity Audit Improve EXAMPLE Information Provision Survey service users via surveys, interviews, focus groups, questionnaires etc. to determine if information provision is effective and has any weaknesses. Look at other services information systems for good ideas Involve service users in development of information resources Use multiple delivery systems e.g. hardcopy, website, email, social networks etc. Provide information on all services Include other services and allied information Make it accessible and easy to read 1. 2. 3.
2-Participant-Training-Workbook.docx