Necessary 0: No data so that 1: Yes, but users can they are contact the inoperative or web incomplete managers (links). They 3 through other provide data of online related (email) and organisms, but offline not of the (phone, mail, web’s etc.) managers. channels. 2: Yes 0: No 1: Yes, but Evaluation they are mechanisms: developed by 4 surveys, other voting platforms, such systems etc. as TripAdvisor 2: Yes Periodic 0: No dissemination 1: Yes, but it is of not customised 5 to subscribers’ language or customised interests. newsletters. 2: Yes 0: No Online 1: Yes, but customer they have services 6 limitations (chat, VoIP (language, technology, time, etc.) etc.) 2: Yes 0: No 1: Yes, but Spaces and comments tools for have to be users to reviewed by 7 comment on web managers the contents before their of the publication. website. 2: Yes User-user level
3 Necessary data so that users can contact the web managers through other online (email) and offline (phone, mail, etc.) channels. 0: No 1: Yes, but they are inoperative or incomplete (links). They provide data of related organisms, but not of the web’s managers. 2: Yes 4 Evaluation mechanisms: surveys, voting systems etc. 0: No 1: Yes, but they are developed by other platforms, such as TripAdvisor 2: Yes 5 Periodic dissemination of customised newsletters. 0: No 1: Yes, but it is not customised to subscribers’ language or interests. 2: Yes 6 Online customer services (chat, VoIP technology, etc.) 0: No 1: Yes, but they have limitations (language, time, etc.) 2: Yes 7 Spaces and tools for users to comment on the contents of the website. 0: No 1: Yes, but comments have to be reviewed by web managers before their publication. 2: Yes User-user level
RLCS-paper1170en.docx