To % of calls Call center Service Call log BTO improve logged efficiency provider report Voice customer resolved improved Business appointed, Centre care call within 5 Voice centre days for Recording Care system system B37 ANNUAL developed Installed 85 OPEX 000 000 (Reports) TARGET: 000 100% Customer Upgrade( Recording) R50 R450 R500 Page: Vote: To Number ISD Public 1 LM 1LM 1 LM 1LM Reports increase of LMs Education and sense of work and attendance BTO shopped Awareness Registers Community and Workshops ownership held in all ANNUAL and by LM’s OPEX 000 000 000 Education R25 R25 R50 Vote: Number Customer Customer Reports All of Care Day Care Day and Public for all for all Attendance ANDM ANDM Register Care attending employees employees customer held held Programme care day B37 Customer ANNUAL 85 OPEX 000 000 & R200 R200 Awareness Page: Vote: ISD
Customer Care Centre Upgrade( Voice Recording) Page: 85 B37 To improve customer care call centre % of calls logged resolved within 5 days ANNUAL TARGET: 100% Call center efficiency improved Business for system developed R50 000 Service provider appointed, Voice Recording system Installed (Reports) R450 000 R500 000 Vote: OPEX Call log report BTO ISD & Customer Care Public Education and Community Awareness Programme Page: 85 B37 To increase sense of and ownership by Number of LMs work shopped ANNUAL ISD Public Education and Awareness Workshops held in all LM’s 1 LM 1LM R25 000 1 LM 1LM R25 000 R50 000 Vote: OPEX Reports and attendance Registers BTO Number of attending customer care day ANNUAL Customer Care Day for all ANDM employees held Customer Care Day for all ANDM employees held R200 000 R200 000 Vote: OPEX Reports and Attendance Register All
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