1 Increase on-time FASFA filers: promotion/support To impact Fall Director of Student of existing programs i.e. College Goal Sunday, 2013 enrollees Financial Aid – promote March 10 deadline for state aid, create and support outreach at regional schools. 2 Educate students regarding book and technology To impact Fall Director of New acquisition options (e.g., book purchase vs. rental, 2013 enrollees Student Programs new vs. used laptops) and coordinate between and Dean of the offices responsible for sharing information that University College students need to know in these regards. 3 Accurately and effectively define key April 2013 Director of Student students/parents need to know (e.g., satisfactory Financial Aid academy progress, refund, verification selection, financial aid term son award letter) and list on website and in other communication mechanisms with students/parents where appropriate (e.g., letters, electronic correspondence). 4 Expand information on the topic of affordability To impact Fall Director of Student through Sycamore Express, the one-stop answer 2013 enrollees Financial Aid and site for undergraduate students. Sycamore Express Leadership Team 5 Personalized dissemination of information and Initiated Fall Director of Student eliminate barriers to financial aid access i.e., 2012 and Financial Aid and – coaching, targeted messaging, etc. ongoing Director of Admissions 6 Enhance faculty, staff, and advisor education about Initiated Fall Director of Student the complexities and implications of financial 2012 and Financial Aid and advising through mechanisms such as workshops, ongoing Assoc. VP of seminars, and/or web modules. Enrollment Mgt. 7 Develop personal finance/money management Initiated Spring Director/ Coord. of education curriculum for deployment through 2013 Financial Education summer bridge, financial literacy nights at regional TBD high schools/community organizations, etc. 8 Develop process of customer service assessment in Initiated Fall Director of Student Financial Aid Services through mechanisms such as 2012 and Financial Aid and web and email surveys, pop-up questionnaires ongoing Assoc. VP of when accessing webpages, and focus groups. Enrollment Mgt. Measurement Frequency of Reported to Expected Data used for Location of Metrics Measurement Whom Outcome measurement data/system Percentage of total End of award VP for Annual EDE record BANNER late FAFSA filed as cycle Enrollment decrease of a function of total Mgt. 10% from UG degree seeking baseline year enrollment (AS1)
1 Increase on-time FASFA filers: promotion/support of existing programs – i.e. College Goal Sunday, promote March 10 deadline for state aid, create and support outreach at regional schools. To impact Fall 2013 enrollees Director of Student Financial Aid 2 Educate students regarding book and technology acquisition options (e.g., book purchase vs. rental, new vs. used laptops) and coordinate between offices responsible for sharing information that students need to know in these regards. To impact Fall 2013 enrollees Director of New Student Programs and Dean of the University College 3 Accurately and effectively define key students/parents need to know (e.g., satisfactory academy progress, refund, verification selection, financial aid term son award letter) and list on website and in other communication mechanisms with students/parents where appropriate (e.g., letters, electronic correspondence). April 2013 Director of Student Financial Aid 4 Expand information on the topic of affordability through Sycamore Express, the one-stop answer site for undergraduate students. To impact Fall 2013 enrollees Director of Student Financial Aid and Sycamore Express Leadership Team 5 Personalized dissemination of information and eliminate barriers to financial aid access – i.e., coaching, targeted messaging, etc. Initiated Fall 2012 and ongoing Director of Student Financial Aid and Director of Admissions 6 Enhance faculty, staff, and advisor education about the complexities and implications of financial advising through mechanisms such as workshops, seminars, and/or web modules. Initiated Fall 2012 and ongoing Director of Student Financial Aid and Assoc. VP of Enrollment Mgt. 7 Develop personal finance/money management education curriculum for deployment through summer bridge, financial literacy nights at regional high schools/community organizations, etc. Initiated Spring 2013 Director/ Coord. of Financial Education TBD 8 Develop process of customer service assessment in Financial Aid Services through mechanisms such as web and email surveys, pop-up questionnaires when accessing webpages, and focus groups. Initiated Fall 2012 and ongoing Director of Student Financial Aid and Assoc. VP of Enrollment Mgt. Measurement Metrics Frequency of Measurement Reported to Whom Expected Outcome Data used for measurement Location of data/system Percentage of total late FAFSA filed as a function of total UG degree seeking enrollment (AS1) End of award cycle VP for Enrollment Mgt. Annual decrease of 10% from baseline year EDE record BANNER
SEMPlan-January2013.docx