Meeting Date April 20, 2017 Meeting Time 9:00 10:30PM – Location/ Conference # Smith Campus Center, Room 561 Meeting Host Charles Kling/Jason Shaffner Service Delivery Subgroup Charles Kling Support Services Anne Margulies UCIO Jason Snyder CTO Tracey Robinson LTS [Ann Lurie] Morse] Kim Edelman Academic Tech Alan Wolf Academic Tech Maria Curcio ITSM Jefferson Burson Infrastructure Bill Knox Info Security Teresa Schreitmueller Data Management Michael Milligan Harvard Phone Jason Shaffner Administrative Tech Michael Landino Enterprise Apps Catie Smith Account Management Agenda and Topic Presenter All Service Catalog Changes All UX Discussion Aleph Project Discussion Tracey Robinson DUO Update June Lock-out Bill Knox – Service Design Catie Smith / Maria Curcio AWS New vendor assessment Charles Kling/ Ann Lurie – Action Items / Decisions Service Delivery Principles Draft Principles Owner Provide a range of standard and direct customer use Configure don’t cutomize Non standards cost more Future Topics Date Topic Owner
Meeting Date April 20, 2017 Meeting Time 9:00 – 10:30PM Location/ Conference # Smith Campus Center, Room 561 Meeting Host Charles Kling/Jason Shaffner Service Delivery Subgroup Charles Kling Support Services Anne Margulies UCIO Jason Snyder [Ann Lurie] CTO Tracey Robinson Morse] LTS Kim Edelman Academic Tech Alan Wolf Academic Tech Maria Curcio ITSM Jefferson Burson Infrastructure Bill Knox Info Security Teresa Schreitmueller Data Management Michael Milligan Harvard Phone Jason Shaffner Administrative Tech Michael Landino Enterprise Apps Catie Smith Account Management Agenda and Topic Presenter Service Catalog Changes All UX Discussion All Aleph Project Discussion Tracey Robinson DUO Update – June Lock-out Bill Knox Service Design Catie Smith / Maria Curcio AWS – New vendor assessment Charles Kling/ Ann Lurie Action Items / Decisions Service Delivery Principles Draft Principles Owner Provide a range of standard and direct customer use Configure don’t cutomize Non standards cost more Future Topics Date Topic Owner
service_delivery_subgroup_agenda042017.docx