Ref Actions and milestones By when By whom RAG Action 1 Discharge plans routinely March 2017 CNWL, WLMHT Action All section 5 objectives to be created to include reviewed with service users/carers for ‘staying Service users/Carers well’ component; all actions and milestones W L Collaborative/MAD parties to enacting the NWL Contract leads to progress Alliance plan are involved (as far inclusion in quality schedule as possible) and are S&T PM’s to liaise with NWL Contract NWL Contract and aware of their roles. performance team West London Collaborative and MAD members to look at existing mechanisms for staying well’ ‘ 2 All services users who March 2017 CNWL, WLMHT As above have had a crisis episode are offered a Plan’, ‘Crisis in line with the NICE Quality Standard 14 - Crisis Planning. As above 3 Named Worker, 24/7/365, March 2017 CNWL, WLMHT for safe & rapid crisis Service users /Carers W L Collaborative to link with WLMHT advice and support for the W L Collaborative/MAD Pathway review lead to see if named worker user, carer and GP, in Alliance is included. place for a clearly defined (and accepted) period S&T PM’s to review original business case NWL Contract and following discharge from submissions to see if workers was performance team secondary to primary. included as service development, As Above 4 Availability of Tier 0 and 1 March 2017 CNWL, WLMHT (self-help/guided SU’s/Carers support) to NWL Contract and promote recovery, avert performance team crises and increase the protective factor of social integration.
Ref Actions and milestones By when By whom RAG Action 1 Discharge plans routinely created to include ‘staying well’ component; all parties to enacting the plan are involved (as far as possible) and are aware of their roles. March 2017 CNWL, WLMHT Service users/Carers W L Collaborative/MAD Alliance NWL Contract and performance team Action All section 5 objectives to be reviewed with service users/carers for actions and milestones NWL Contract leads to progress inclusion in quality schedule S&T PM’s to liaise with NWL Contract West London Collaborative and MAD members to look at existing mechanisms for ‘ staying well’ 2 All services users who have had a crisis episode are offered a ‘Crisis Plan’, in line with the NICE Quality Standard 14 - Crisis Planning. March 2017 CNWL, WLMHT As above 3 Named Worker, 24/7/365, for safe & rapid crisis advice and support for the user, carer and GP, in place for a clearly defined (and accepted) period following discharge from secondary to primary. March 2017 CNWL, WLMHT Service users /Carers W L Collaborative/MAD Alliance NWL Contract and performance team As above W L Collaborative to link with WLMHT Pathway review lead to see if named worker is included. S&T PM’s to review original business case submissions to see if workers was included as service development, 4 Availability of Tier 0 and 1 (self-help/guided support) to promote recovery, avert crises and increase the protective factor of social integration. March 2017 CNWL, WLMHT SU’s/Carers NWL Contract and performance team As Above
2-2-Crisis-Concordat-Delivery-Plan-2016-17-Updated-2016-03.docx