Attachments Never open an attachment from someone you don't know. Make sure the other side has the same software as you before sending attachments or they may not be able to open your attachment. Use PDF when possible. To, From, CC, BCC, RR, Subject: Only use Cc: when it is important for those you Cc: to know about the contents of the email. Overuse can cause your emails to be ignored. Don't use Return Receipt (RR) on every single email. Include addresses in the To: field for those who you would like a response from. Include addresses in the Cc: field for those who you are just FYI'ing. Remove addresses from the To:, CC; and BCC: field that don't need to see your reply. Always include a brief Subject. No subject can get your email flagged as spam. Think about your motives when adding addresses to To:, CC:, BCC. Use your discretion. Never expose your friend's or contact's email address to strangers by listing them all in the To: field. Use BCC:! Make sure when using BCC: that your intentions are proper. To send BCC: copies to others as a way of talking behind someone's back is inconsiderate. Forwarding When forwarding email, if you cannot take the time to type a personal comment to the person you are forwarding to--then don't bother. Email and Perception, Privacy, Copyright Try not to make assumptions when it comes to email. Always ask for clarification before you react. Posting or forwarding of private email is copyright infringement. You need permission from the author first! Even though it isn't right; emails are forwarded to others. Keep this in mind when typing about emotional or controversial topics. When there is a misunderstanding by email, don't hesitate to pick up the old fashioned telephone to work things out! Business Email Think of your business email as though it was on your business letterhead and you'll never go wrong!
Attachments Never open an attachment from someone you don't know. Make sure the other side has the same software as you before sending attachments or they may not be able to open your attachment. Use PDF when possible. To, From, CC, BCC, RR, Subject: Only use Cc: when it is important for those you Cc: to know about the contents of the email. Overuse can cause your emails to be ignored. Don't use Return Receipt (RR) on every single email. Include addresses in the To: field for those who you would like a response from. Include addresses in the Cc: field for those who you are just FYI'ing. Remove addresses from the To:, CC; and BCC: field that don't need to see your reply. Always include a brief Subject. No subject can get your email flagged as spam. Think about your motives when adding addresses to To:, CC:, BCC. Use your discretion. Never expose your friend's or contact's email address to strangers by listing them all in the To: field. Use BCC:! Make sure when using BCC: that your intentions are proper. To send BCC: copies to others as a way of talking behind someone's back is inconsiderate. Forwarding When forwarding email, if you cannot take the time to type a personal comment to the person you are forwarding to--then don't bother. Email and Perception, Privacy, Copyright Try not to make assumptions when it comes to email. Always ask for clarification before you react. Posting or forwarding of private email is copyright infringement. You need permission from the author first! Even though it isn't right; emails are forwarded to others. Keep this in mind when typing about emotional or controversial topics. When there is a misunderstanding by email, don't hesitate to pick up the old fashioned telephone to work things out! Business Email Think of your business email as though it was on your business letterhead and you'll never go wrong!
SOP%20Communication%20email.docx