Control Room conditions Market conditions System conditions Human Performance QSE input and communication TO input and communication ERCOT internal support and communication Shift communication and team work A preliminary report is due within three days. The report should include: A summary 4 The chain of events and/or decisions that produced the outcome The most root cause Recommended steps to prevent future events from occurring. Forward the report and related information to the Manager, System 5 Operations and/or Designee; keep one for the later discussion. The Manager, System Operations and/or Designee will review the report with 6 the appropriate ERCOT staff and Shift Supervisor to identify the cause and recommend corrective action. 9. Interpersonal Communication 9.1 Interpersonal Communication Devices Procedure Purpose: To define the Interpersonal Communication capability devices as well as the Alternate Interpersonal Communication capability devices. Protocol Reference Guide Reference COM-001-3 R1, R1.1, R2, R2.1, R3, NERC Standard R3.3, R3.4, R3.6, R4, R4.4, R5, R5.2, R5.3, R5.4, R6, R6.2, R12 Version: 1 Revision: 4 Effective Date: December 28, 2018 Step Action Interpersonal Communication is defined as medium that allows two or “Any more individuals to interact, consult, or exchange information”. This is referring to voice only, not data. There is internal Interpersonal Interpersonal Communication Communication capabilities between ERCOT’s Control Centers. Interpersonal Communication is classified as the following devices:
Control Room conditions Market conditions System conditions Human Performance QSE input and communication TO input and communication ERCOT internal support and communication Shift communication and team work 4 A preliminary report is due within three days. The report should include: A summary The chain of events and/or decisions that produced the outcome The most root cause Recommended steps to prevent future events from occurring. 5 Forward the report and related information to the Manager, System Operations and/or Designee; keep one for the later discussion. 6 The Manager, System Operations and/or Designee will review the report with the appropriate ERCOT staff and Shift Supervisor to identify the cause and recommend corrective action. 9. Interpersonal Communication 9.1 Interpersonal Communication Devices Procedure Purpose: To define the Interpersonal Communication capability devices as well as the Alternate Interpersonal Communication capability devices. Protocol Reference Guide Reference NERC Standard COM-001-3 R1, R1.1, R2, R2.1, R3, R3.3, R3.4, R3.6, R4, R4.4, R5, R5.2, R5.3, R5.4, R6, R6.2, R12 Version: 1 Revision: 4 Effective Date: December 28, 2018 Step Action Interpersonal Communication Interpersonal Communication is defined as “Any medium that allows two or more individuals to interact, consult, or exchange information”. This is referring to voice only, not data. There is internal Interpersonal Communication capabilities between ERCOT’s Control Centers. Interpersonal Communication is classified as the following devices:
Shift_Supervisor_Desk_Operating_Procedure.docx