Section 4 Duty of Candour Page 8 – Section 5 Types of review Page 8 – Section 6 Critical Incident Reviews guiding principles Page 9 – – Section 7 The CIR process and flowchart Page 10 – Section 8 Support for the reviewing process Page 14 – Section 9 Joint agency reviews Page 14 – Section 10 Multi-agency reviews and SARs Page 14 – Section 11 Gaining and embedding the learning Page 15 – Section 12 De-briefing Service Page 16 – Section 13 Parallel Process and statutory reviews Page 17 – Appendix A Immediate Action a Critical Incident Page 20 – Appendix B Critical Incident Review template Page 21 – Appendix C CIR Action Plan format Page 22 – Appendix D Other types of reviews for serious incidents Page 22 – PURPOSE This procedure sets out the governance framework for reporting incidents of harm that occur to service users and staff members. It also provides guidance on the processes of reporting, managing, reviewing and learning from the most serious incidents.
Section 4 – Duty of Candour Page 8 Section 5 – Types of review Page 8 Section 6 – Critical Incident Reviews – guiding principles Page 9 Section 7 – The CIR process and flowchart Page 10 Section 8 – Support for the reviewing process Page 14 Section 9 – Joint agency reviews Page 14 Section 10 – Multi-agency reviews and SARs Page 14 Section 11 – Gaining and embedding the learning Page 15 Section 12 – De-briefing Service Page 16 Section 13 – Parallel Process and statutory reviews Page 17 Appendix A – Immediate Action a Critical Incident Page 20 Appendix B – Critical Incident Review template Page 21 Appendix C – CIR Action Plan format Page 22 Appendix D – Other types of reviews for serious incidents Page 22 PURPOSE This procedure sets out the governance framework for reporting incidents of harm that occur to service users and staff members. It also provides guidance on the processes of reporting, managing, reviewing and learning from the most serious incidents.
SeriousIncidentPolicyv3.docx