1 If Customer wishes to CSO requests the Customer to write 5 minutes CSO - Complaint Report give a suggestion/file a his/her Complaint in the Complaint Form complaint Report Form. For Feedback, Customer/s is/are Request/Feedback requested to write his/her Feedback in Form the Request/Feedback Form. 2 CSO reads and assesses the nature Simple Transaction CSO - Transmittal of – of the complaint. 5 Working Days Documents, Reports, and Electronic Mails Complaints about TESDA personnel Complex Transaction (emails) are endorsed to the Administrative 10 Working Days per – Complaints Committee (ACC). Process Complaints about Specific TESDA Complaints 17 – Programs are endorsed to Concerned Working Days Office (Executive/Regional/Provincial Office). 3 For other Feedback, the CSO 5 minutes CSO - forwards the Form to the Concerned office/person for immediate and appropriate action. CSO requests clients to wait at the Customer’s waiting area as his/her feedback is elevated to Concerned
1 If Customer wishes to give a suggestion/file a complaint CSO requests the Customer to write his/her Complaint in the Complaint Report Form. For Feedback, Customer/s is/are requested to write his/her Feedback in the Request/Feedback Form. 5 minutes CSO - Complaint Report Form Request/Feedback Form 2 CSO reads and assesses the nature of the complaint. Complaints about TESDA personnel are endorsed to the Administrative Complaints Committee (ACC). Complaints about Specific TESDA Programs are endorsed to Concerned Office (Executive/Regional/Provincial Office). Simple Transaction – 5 Working Days Complex Transaction – 10 Working Days per Process Complaints – 17 Working Days CSO - Transmittal of Documents, Reports, and Electronic Mails (emails) 3 For other Feedback, the CSO forwards the Form to the Concerned office/person for immediate and appropriate action. CSO requests clients to wait at the Customer’s waiting area as his/her feedback is elevated to Concerned 5 minutes CSO -
2%20TESDA%20Citizens%20Charter%20updated%2005-19-17.docx