Elective for Bronze II.H: Open, direct, and Describe the approaches employed by the organization to keep If available, a copy of the and Silver compassionate organization’s disclosure all staff informed of organizational priorities. communication is policy. What mechanisms are in place for staff, patients/residents and demonstrated among all family members to voice their ideas and suggestions for members of the improvement? organization. This Describe the processes in to provide support to staff affected includes having a by an adverse event. documented process or system in place to fully Describe the organization’s approach for disclosing and empathetically unanticipated outcomes to patients/residents (and family disclose when an adverse members as appropriate). event, sentinel event, or Is this approach to disclosure formalized in a policy? unanticipated outcome How is staff educated about this approach to disclosure? occurs to Describe processes in place for encouraging patients/residents patients/residents (and and families to communicate with staff about concerns related to family members as their safety and/or care. appropriate.) How are these processes for communicating concerns communicated to patients/residents and family members? Elective for Bronze II.I: Administrative Describe changes that have been made to administrative None. and Silver processes, including processes (including billing, as applicable) to better meet the billing processes, as of patients/residents and families. applicable, are How were changes informed by the perspectives of transparent, respectful patients/residents and family members? and responsive to the needs of patients/residents and families.
Elective for Bronze and Silver II.H: Open, direct, and compassionate communication is demonstrated among all members of the organization. This includes having a documented process or system in place to fully and empathetically disclose when an adverse event, sentinel event, or unanticipated outcome occurs to patients/residents (and family members as appropriate.) Describe the approaches employed by the organization to keep all staff informed of organizational priorities. What mechanisms are in place for staff, patients/residents and family members to voice their ideas and suggestions for improvement? Describe the processes in to provide support to staff affected by an adverse event. Describe the organization’s approach for disclosing unanticipated outcomes to patients/residents (and family members as appropriate). Is this approach to disclosure formalized in a policy? How is staff educated about this approach to disclosure? Describe processes in place for encouraging patients/residents and families to communicate with staff about concerns related to their safety and/or care. How are these processes for communicating concerns communicated to patients/residents and family members? If available, a copy of the organization’s disclosure policy. Elective for Bronze and Silver II.I: Administrative processes, including billing processes, as applicable, are transparent, respectful and responsive to the needs of patients/residents and families. Describe changes that have been made to administrative processes (including billing, as applicable) to better meet the of patients/residents and families. How were changes informed by the perspectives of patients/residents and family members? None.
Self-Assessment-for-Planetree-International-Designation-or-Tiered-Recogn....docx