Staff at the urgent care centres could give you an indication of how long your wait could be. You could be given the option of waiting or an appointment slot to call back. The Care’ centre name is misleading. Couldn’t they be called the ‘Urgent centres? ‘Walk-in’ Dave Gallagher re-assured the group that the Urgent Care Centres still offer a service, where you have the option to sit and wait to be seen. The staff at the 111 service offer an appointment or triage. SCCG have held meetings with providers of the urgent care centres to re-enforce this message further work is planned to enhance this. Planning a new urgent care campaign Presentation attached for information: The new urgent care campaign will focus on being an all year round campaign. Results from scenarios will feed into the developmental work, towards designing a new campaign. The groups were given a few scenarios of different situations where they may need medical attention as well as a selection of choices of service they would use. Scenario questions attached for information: The group were split into 2 groups. Results as follows: Scenario 1 You have been suffering from hay fever What would you do? Book an appointment with your GP? Book an appointment with your GP practice nurse ? Go to a walk in centre? Call NHS 111? Visit a pharmacy (Chemist)? Go to the A&E department?
Staff at the urgent care centres could give you an indication of how long your wait could be. You could be given the option of waiting or an appointment slot to call back. The ‘Urgent Care’ centre name is misleading. Couldn’t they be called the ‘Walk-in’ centres? Dave Gallagher re-assured the group that the Urgent Care Centres still offer a service, where you have the option to sit and wait to be seen. The staff at the 111 service offer an appointment or triage. SCCG have held meetings with providers of the urgent care centres to re-enforce this message further work is planned to enhance this. Planning a new urgent care campaign Presentation attached for information: The new urgent care campaign will focus on being an all year round campaign. Results from scenarios will feed into the developmental work, towards designing a new campaign. The groups were given a few scenarios of different situations where they may need medical attention as well as a selection of choices of service they would use. Scenario questions attached for information: The group were split into 2 groups. Results as follows: Scenario 1 You have been suffering from hay fever What would you do? Book an appointment with your GP? Book an appointment with your GP practice nurse ? Go to a walk in centre? Call NHS 111? Visit a pharmacy (Chemist)? Go to the A&E department?
SHF-notes-26.06.15.docx