Microsoft Office System Customer Solution Case Study Ethical Review Board Saves 67 Percent, Boosts Flexibility, with Unified Communications “We chose Microsoft Unified Communications because Overview Country or Region: United States we needed a new phone system. As a bonus, we’ve Industry: Healthcare lowered our operating costs.” Customer Profile Sergey Boytsov, Vice President of Information Technologies, Schulman Associates IRB, based in Schulman Associates IRB Cincinnati, Ohio, reviews research protocols and consent documents to Schulman Associates IRB had outgrown its PBX system, and evaluate compliance with regulations and ethical guidelines related to clinical trials. a voice-over-IP (VoIP) system did not meet the company’s business needs as promised. With the help of solution provider Business Situation Schulman had outgrown its legacy PBX PCMS IT Advisor Group, Schulman adopted a unified system, and a proposed voice-over-IP communications solution based on Microsoft Office solution didn’t interoperate well with the company’s presence and instant Communications Server 2007 and related technologies. Within messaging (IM) solution. one system, the company now has fully scalable voice capability; Solution presence and instant messaging; unified messaging; and audio, The company expanded the use of that video, and web conferencing. The solution cost two-thirds less presence and IM solution—Microsoft Office Communications Server than a proposed solution from the VoIP provider, generates making it the for a comprehensive, ongoing operational savings, and supports the company’s unified communications solution. continued growth. IT staff spend less time managing the Benefits solution, and users can fully participate in meetings from Reduces upfront cost by 67 percent Provides ongoing savings anywhere with an Internet connection. Cuts time to provision employees from hours to minutes Provides more conferencing flexibility Delivers faster, more effective communications
Microsoft Office System Customer Solution Case Study Ethical Review Board Saves 67 Percent, Boosts Flexibility, with Unified Communications Overview Country or Region: United States Industry: Healthcare Customer Profile Schulman Associates IRB, based in Cincinnati, Ohio, reviews research protocols and consent documents to evaluate compliance with regulations and ethical guidelines related to clinical trials. Business Situation Schulman had outgrown its legacy PBX system, and a proposed voice-over-IP solution didn’t interoperate well with the company’s presence and instant messaging (IM) solution. Solution The company expanded the use of that presence and IM solution—Microsoft Office Communications Server it the for a comprehensive, unified communications solution. Benefits Reduces upfront cost by 67 percent Provides ongoing savings Cuts time to provision employees from hours to minutes Provides more conferencing flexibility Delivers faster, more effective communications “We chose Microsoft Unified Communications because we needed a new phone system. As a bonus, we’ve lowered our operating costs.” Sergey Boytsov, Vice President of Information Technologies, Schulman Associates IRB Schulman Associates IRB had outgrown its PBX system, and a voice-over-IP (VoIP) system did not meet the company’s business needs as promised. With the help of solution provider PCMS IT Advisor Group, Schulman adopted a unified communications solution based on Microsoft Office Communications Server 2007 and related technologies. Within one system, the company now has fully scalable voice capability; presence and instant messaging; unified messaging; and audio, video, and web conferencing. The solution cost two-thirds less than a proposed solution from the VoIP provider, generates ongoing operational savings, and supports the company’s continued growth. IT staff spend less time managing the solution, and users can fully participate in meetings from anywhere with an Internet connection. making
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