work such as data Create and within a well-defined by interpreting and entry, purchasing, maintains service delivery analysing data payments and databases or framework reports using office reporting systems databases utilising standard software Performs telephone and counter duties Analyse standard consistent with 2.1B reports and data to identify exceptions Operational Service 1.1F 2.1F 2.2F 3.1F 3.2F 4.1F Delivery Provides routine Provides standard Assesses client Supervises a Reviews client Determines information, such services needs and service delivery assessments and operational service as standard general supervision implements team associated service delivery plans information and and within a defined appropriate service delivery based on accepted Assesses client explanations, to service delivery delivery from a standards needs and delivers Advocates more clients and framework range of accepted a range of services complex cases to Recommends members of the options Delivers information in complex represent the resource allocation public services to the Identifies where situations organisation or to immediate Receives payment general public or limited precedents investigates and clients before a manager in order to for routine services clients, including apply and may assesses actions by range of review meet service such as the sale of initial advice and recommend action individuals or forums, tribunals delivery priorities publications and referral to be taken organisations and courts Manages individual licence against legislation, Consistent with the Assists in Recommends operational work fees rules, regulations development of preparing or strategies to teams and service Performs routine knowledge specified presenting cases represent the Undertakes agreements service delivery at 2.1C, participates in a range of agency and/or advanced case functions for clients in routine review forums, Advocates issues clients involving management, which such as, driving, investigations under involving complex and may include cross food preparation, direction and established
work such as data entry, purchasing, payments and reports using office databases Performs telephone and counter duties consistent with 2.1B Create and maintains databases or reporting systems utilising standard software Analyse standard reports and data to identify exceptions within a well-defined service delivery framework by interpreting and analysing data Operational Service Delivery 1.1F 2.1F 2.2F 3.1F 3.2F 4.1F Provides routine information, such as standard information and explanations, to clients and members of the public Receives payment for routine services such as the sale of publications and individual licence fees Performs routine service delivery functions for clients such as, driving, food preparation, Provides standard services general supervision and within a defined service delivery framework Delivers information services to the general public or clients, including initial advice and referral Consistent with the development of knowledge specified at 2.1C, participates in routine investigations under direction and Assesses client needs and implements appropriate service delivery from a range of accepted options Identifies where limited precedents apply and may recommend action to be taken Assists in preparing or presenting cases in a range of review forums, Supervises a service delivery team Assesses client needs and delivers a range of services in complex situations investigates and assesses actions by individuals or organisations against legislation, rules, regulations and service agreements Advocates issues involving established Reviews client assessments and associated service delivery Advocates more complex cases to represent the organisation or clients before a range of review forums, tribunals and courts Recommends strategies to represent the agency and/or clients involving complex and Determines operational service delivery plans based on accepted standards Recommends resource allocation to immediate manager in order to meet service delivery priorities Manages operational work teams Undertakes advanced case management, which may include cross
slv-epa-2016.docx