Use your suggestive selling techniques to complete your customers' orders and suggest an item they may have forgotten. The customer is "#1" in our business. He/she pays our salary. Let your employees know that as employees, they are the direct contact person with the customer. Their ability to provide a completely satisfying and delightful experience for the customer is vital to your store's success. Service Skills (continued) AND GREET THE CUSTOMER As soon as the customer walks to the counter, the front counter server and cashier will make a first impression on the customer. Vary your greeting so you won't programmed. “Good Morning; Welcome to Sloan’s.” Be courteous and use eye contact. Be friendly and helpful. Take the Order/Suggestive Sell Listen carefully to the customer's order. This will prevent you from having to ask the customer to repeat himself. Suggest add-ons (suggestive selling): beverages, candies, cookies, etc. At the end of the order, you may wish to clarify the order by saying there be anything else for you today?” “will
Use your suggestive selling techniques to complete your customers' orders and suggest an item they may have forgotten. The customer is "#1" in our business. He/she pays our salary. Let your employees know that as employees, they are the direct contact person with the customer. Their ability to provide a completely satisfying and delightful experience for the customer is vital to your store's success. Service Skills (continued) AND GREET THE CUSTOMER As soon as the customer walks to the counter, the front counter server and cashier will make a first impression on the customer. Vary your greeting so you won't programmed. “Good Morning; Welcome to Sloan’s.” Be courteous and use eye contact. Be friendly and helpful. Take the Order/Suggestive Sell Listen carefully to the customer's order. This will prevent you from having to ask the customer to repeat himself. Suggest add-ons (suggestive selling): beverages, candies, cookies, etc. At the end of the order, you may wish to clarify the order by saying “will there be anything else for you today?”
Sloans-Section-E-Operating_Procedures.docx