New across 8 CCGs to review Service users and S&T PM’s to review original baseline data Action progress and disseminate carers for source and update baseline via working learning and good practice group. W L Collaborative/MAD Alliance CCG Commissioners NWL S&T PM’s Objective 2 - Prevention, Early Intervention and Support to de-escalate or resolve crisis without referral Ref Actions and milestones By when By whom RAG Action SPA implemented for CNWL area 1 Single of access per 2016 CNWL, WLMHT 3/11/15 Trust/CCG/Borough, CNWL rapid response services 90% in 24/7/365, providing expert place by 3/11/15. advice and support for all CNWL teams continue to relocate to new external agencies, users bases until 29/2/16 and carers, and with direct WLMHT Implementation Q4 2015 access to known patient Action remains open but expect to records and ability to book close end of quarter 1 and RAG Green an initial emergency, urgent or routine or assessment. Action 2 Review of support and 2017 CNWL, WLMHT Urgent care service specification to be information for carers CCG Commissioners reviewed for carer well being. when family/friends are in Local Authority Leads crisis. Carer Groups Focus groups and one one focused – Recognise carers as interviews with carers to be arranged Service users and partners. carers What needs to happen to Consider models of good practice maintain carer wellbeing e.g.’Triangle of care’ when the person they care
New Action across 8 CCGs to review progress and disseminate learning and good practice Service users and carers W L Collaborative/MAD Alliance CCG Commissioners NWL S&T PM’s S&T PM’s to review original baseline data for source and update baseline via working group. Objective 2 - Prevention, Early Intervention and Support to de-escalate or resolve crisis without referral Ref Actions and milestones By when By whom RAG Action 1 Single of access per Trust/CCG/Borough, 24/7/365, providing expert advice and support for all external agencies, users and carers, and with direct access to known patient records and ability to book an initial emergency, urgent or routine or assessment. 2016 CNWL, WLMHT SPA implemented for CNWL area 3/11/15 CNWL rapid response services 90% in place by 3/11/15. CNWL teams continue to relocate to new bases until 29/2/16 WLMHT Implementation Q4 2015 Action remains open but expect to close end of quarter 1 and RAG Green 2 Review of support and information for carers when family/friends are in crisis. Recognise carers as partners. What needs to happen to maintain carer wellbeing when the person they care 2017 CNWL, WLMHT CCG Commissioners Local Authority Leads Carer Groups Service users and carers Action Urgent care service specification to be reviewed for carer well being. Focus groups and one – one focused interviews with carers to be arranged Consider models of good practice e.g.’Triangle of care’
2-2-Crisis-Concordat-Delivery-Plan-2016-17-Updated-2016-03.docx