approaches to managing safety risks is risk (clinically and operationally) and at the individual and organisational reports safety concerns levels is proactive in anticipating future threats and a systems approach to analyse and takes steps to minimise risk learn from systems failures to use a systems approach in responding to and improve patient safety (incident mitigating the consequences of human error investigation and analysis) apply human factors knowledge to increase the principles of open disclosure the safety of system performance including understanding the impact on participate in adverse reviews to identify others and address system vulnerabilities the role of incident management systems for organisational reporting openness by sharing learning from and learning failures and successes and encourage conversations about safety risks barriers and enablers for reporting coach and mentor others to build capability in and learning from system failures patient safety work with senior leaders to ensure that systems and processes are in place to support patients, whanau/families and staff after adverse events 3.9 Managing change Know and use principles of change management to support effective implementation and sustainability of quality and safety improvements KNOWLEDGE OF ACTIONS change management theory and communicate the vision for change in practice collaboration with the senior executive team and build a compelling story how change can impact on self and others help create the imperative for change facilitation tools and techniques for assess the readiness for change leading change lead and support service change processes the importance and value of build good relationships and networks across implementing sustainable quality and service and organisational boundaries to safety improvements influence and engage others for change basic understanding of social empower change within their team and movement concepts service areas actively communicate successful change Capabilities of senior organisational leaders
approaches to managing safety risks at the individual and organisational levels a systems approach to analyse and learn from systems failures to improve patient safety (incident investigation and analysis) the principles of open disclosure including understanding the impact on others the role of incident management systems for organisational reporting and learning barriers and enablers for reporting and learning from system failures is risk (clinically and operationally) and reports safety concerns is proactive in anticipating future threats and takes steps to minimise risk use a systems approach in responding to and mitigating the consequences of human error apply human factors knowledge to increase the safety of system performance participate in adverse reviews to identify and address system vulnerabilities openness by sharing learning from failures and successes and encourage conversations about safety risks coach and mentor others to build capability in patient safety work with senior leaders to ensure that systems and processes are in place to support patients, whanau/families and staff after adverse events 3.9 Managing change Know and use principles of change management to support effective implementation and sustainability of quality and safety improvements KNOWLEDGE OF ACTIONS change management theory and practice how change can impact on self and others facilitation tools and techniques for leading change the importance and value of implementing sustainable quality and safety improvements basic understanding of social movement concepts communicate the vision for change in collaboration with the senior executive team and build a compelling story help create the imperative for change assess the readiness for change lead and support service change processes build good relationships and networks across service and organisational boundaries to influence and engage others for change empower change within their team and service areas actively communicate successful change Capabilities of senior organisational leaders
sector-full-discussion-paper-Aug-2015.docx