communications, configuration management, change management, and issues log. Task 2: Analysis of The analysis will include at a minimum a review of 2 months after Current Process and current process documentation to be supplied by contract award Recommendations the VA, interviews with three stakeholders and ten Report users of the current process and a review of current process performance metrics. Recommendations will be sufficient to achieve or exceed performance objectives. Task 3: Develop The new process will include at a minimum 2 Months after Formalized New process flow chart, input and output templates, Analysis of Process Report computer system changes required along with Current Process screen designs and other critical documentation and similar to what exists for the current system. This Recommendations report will emphasize current processing times and Report Accepted include projected processing time given each recommended change to the process. The new process shall be documented in a report and submitted to the VA for review and feedback. Task 4: Develop The training course be designed and 2 Months after New Process developed such that attendees can recognize the New Process Training changes, understand the new process and be able to Report Accepted perform the new process upon completion of the training course. The course designed will use a maximum time for training of three days of face to face training. Task 5: Deliver The Contractor shall deliver training on the new 2 Months after New Process process on the VA site for a minimum of 25 and an New Process Training option to train up to a maximum of 125 employees. Training Accepted Upon completion of the training the trainees will be able to process claims in the times agreed to in the New Process report. Training will take less than 3 days of face-to-face training time. Claims processing will improve to the new process expected times within 2 weeks of a trainee completing the training. It is expected that there will be significant opportunities to improve the current process and these to be determined process changes should result in a 10% faster processing time. Period of Performance: The project start date shall be within five days after a signed contract authorizes the work. The period of performance is eight months, 240 calendar days, from date of the signed contract. If for any reason a deliverable cannot be delivered as scheduled, the Contractor
communications, configuration management, change management, and issues log. Task 2: Analysis of Current Process and Recommendations Report The analysis will include at a minimum a review of current process documentation to be supplied by the VA, interviews with three stakeholders and ten users of the current process and a review of current process performance metrics. Recommendations will be sufficient to achieve or exceed performance objectives. 2 months after contract award Task 3: Develop Formalized New Process Report The new process will include at a minimum process flow chart, input and output templates, computer system changes required along with screen designs and other critical documentation similar to what exists for the current system. This report will emphasize current processing times and include projected processing time given each recommended change to the process. The new process shall be documented in a report and submitted to the VA for review and feedback. 2 Months after Analysis of Current Process and Recommendations Report Accepted Task 4: Develop New Process Training The training course be designed and developed such that attendees can recognize the changes, understand the new process and be able to perform the new process upon completion of the training course. The course designed will use a maximum time for training of three days of face to face training. 2 Months after New Process Report Accepted Task 5: Deliver New Process Training The Contractor shall deliver training on the new process on the VA site for a minimum of 25 and an option to train up to a maximum of 125 employees. Upon completion of the training the trainees will be able to process claims in the times agreed to in the New Process report. Training will take less than 3 days of face-to-face training time. Claims processing will improve to the new process expected times within 2 weeks of a trainee completing the training. It is expected that there will be significant opportunities to improve the current process and these to be determined process changes should result in a 10% faster processing time. 2 Months after New Process Training Accepted Period of Performance: The project start date shall be within five days after a signed contract authorizes the work. The period of performance is eight months, 240 calendar days, from date of the signed contract. If for any reason a deliverable cannot be delivered as scheduled, the Contractor
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