Person Specification Technical Competencies Essential Desirable Outstanding interpersonal / communication skills √ Fast and accurate typing and inputting skills √ Good working knowledge of Microsoft Office packages √ Experience in using a Customer Relationship Management database e.g. Raiser’s Edge √ Accurate numerical reasoning skills and attention to detail √ Knowledge of direct debit processes and associated legal requirements √ Experience in a membership environment √ Behavioural Competencies Competency Level Essential Desirable Planning & Organising Plan ahead, organise your work, take into account the potential √ for change Finding Solutions Use your initiative to resolve problems and find solutions √ within your work Delivering Services & Perform your role to the best of your ability with enthusiasm √ Experience and a positive approach Team Working Be collaborative and seek to find a positive outcome for the √ team and for RZSS Communicating Comfortable initiating dialogue with people; communicate with √ care to ensure your message is understood Projecting Confidence Act in a way which projects personal credibility, inspires trust √ and helps you share your knowledge and experience Developing Talent Take responsibility for your performance and career √ development Embracing Change Take the initiative to make improvements to the way you do √ your role Experience Essential Desirable Experience of providing first class customer care and service, including dealing with √ customer complaints Proven track record of dealing constructively with customers face to face, by phone or √ by email Previous experience of administrative and data processing work √ Working within a fundraising or business development environment √ Qualifications Essential Desirable Good achievement in standard grades (or equivalent), including English and √ Mathematics
Person Specification Technical Competencies Essential Desirable Outstanding interpersonal / communication skills √ Fast and accurate typing and inputting skills √ Good working knowledge of Microsoft Office packages √ Experience in using a Customer Relationship Management database e.g. Raiser’s Edge √ Accurate numerical reasoning skills and attention to detail √ Knowledge of direct debit processes and associated legal requirements √ Experience in a membership environment √ Behavioural Competencies Competency Level Essential Desirable Planning & Organising Plan ahead, organise your work, take into account the potential for change √ Finding Solutions Use your initiative to resolve problems and find solutions within your work √ Delivering Services & Experience Perform your role to the best of your ability with enthusiasm and a positive approach √ Team Working Be collaborative and seek to find a positive outcome for the team and for RZSS √ Communicating Comfortable initiating dialogue with people; communicate with care to ensure your message is understood √ Projecting Confidence Act in a way which projects personal credibility, inspires trust and helps you share your knowledge and experience √ Developing Talent Take responsibility for your performance and career development √ Embracing Change Take the initiative to make improvements to the way you do your role √ Experience Essential Desirable Experience of providing first class customer care and service, including dealing with customer complaints √ Proven track record of dealing constructively with customers face to face, by phone or by email √ Previous experience of administrative and data processing work √ Working within a fundraising or business development environment √ Qualifications Essential Desirable Good achievement in standard grades (or equivalent), including English and Mathematics √
serv-2111-membership-sales-assistant.docx