incident responses and patient complaints, and to develop the capacity for people to participate fully in their care. Consumer voices and choices are central to own care Sector priority Focus area 17–18 Key activities Success looks like area Partnering in Co-design the development Implementation A, D Healthcare of a statewide framework commenced with clear Framework underpinning and priorities in each domain promoting consumer identified participation and Piloting of priority strategies engagement in health services Patient and family Develop and a Trial results inform planning A, D escalation of care centralised system for and implementation of patient and family statewide model escalation of care Open disclosure Review existing guidelines 100% of reported serious B and training available for incidents have documented health services evidence that open disclosure has occurred Key A Improve patient safety culture B repeated communication breakdowns C unwarranted variation in practice D unwarranted variation in patient experience Consumer voices and experiences improve health services and the health system Sector priority Focus area 17–18 Key activities Success looks like area Consumer Increase the number of SCV Patient and Family A representation consumer representatives Council established across SCV and health Demonstrable increase in services number of trained Review induction and consumer representatives training programs for in health services healthcare consumer representatives
incident responses and patient complaints, and to develop the capacity for people to participate fully in their care. Consumer voices and choices are central to own care Focus area 17–18 Key activities Success looks like Sector priority area Partnering in Healthcare Framework Co-design the development of a statewide framework underpinning and promoting consumer participation and engagement Implementation commenced with clear priorities in each domain identified Piloting of priority strategies in health services A, D Patient and family escalation of care Develop and a centralised system for patient and family escalation of care Trial results inform planning and implementation of statewide model A, D Open disclosure Review existing guidelines and training available for health services 100% of reported serious incidents have documented evidence that open disclosure has occurred B Key A Improve patient safety culture B repeated communication breakdowns C unwarranted variation in practice D unwarranted variation in patient experience Consumer voices and experiences improve health services and the health system Focus area 17–18 Key activities Success looks like Sector priority area Consumer representation Increase the number of consumer representatives across SCV and health services Review induction and training programs for healthcare consumer representatives SCV Patient and Family Council established Demonstrable increase in number of trained consumer representatives in health services A
SCV%20corporate-plan-2017-2018-doc.docx