E.B.16 Percentage of Category Operating Review of Service Quality Where, for the Contract Annual AM A resulting in an standard of Performance Reports Year as a whole, the ambulance arriving at 95% number of calls where the the scene within 19 response did not arrive minutes* within 19 minutes exceeds the tolerance permitted by the threshold, £100 in respect of each call above that threshold** Mixed sex accommodation breaches E.B.S.1 Mixed sex >0 Review of Service Quality £250 per day per Service Monthly A accommodation breach* Performance Reports User affected CR MH Cancelled operations E.B.S.2 All Service Users who Number of Review of Service Quality Non-payment of costs Monthly A have operations Service Users Performance Reports associated with cancellation CR cancelled, on or after the who are not and non- payment or day of admission offered reimbursement (as (including the day of another applicable) of re-scheduled surgery), for non-clinical binding date episode of care reasons to be offered within 28 days another binding date >0 within 28 days, or the Service User’s treatment to be funded at the time and hospital of the Service User’s choice* Mental health
E.B.16 Percentage of Category A resulting in an ambulance arriving at the scene within 19 minutes* Operating standard of 95% Review of Service Quality Performance Reports Where, for the Contract Year as a whole, the number of calls where the response did not arrive within 19 minutes exceeds the tolerance permitted by the threshold, £100 in respect of each call above that threshold** Annual AM Mixed sex accommodation breaches E.B.S.1 Mixed sex accommodation breach* >0 Review of Service Quality Performance Reports £250 per day per Service User affected Monthly A CR MH Cancelled operations E.B.S.2 All Service Users who have operations cancelled, on or after the day of admission (including the day of surgery), for non-clinical reasons to be offered another binding date within 28 days, or the Service User’s treatment to be funded at the time and hospital of the Service User’s choice* Number of Service Users who are not offered another binding date within 28 days >0 Review of Service Quality Performance Reports Non-payment of costs associated with cancellation and non- payment or reimbursement (as applicable) of re-scheduled episode of care Monthly A CR Mental health
2-fl-nat-variation-2017-18-1.docx