No supervisors with direct reports in same interview Representation across programs, services and administration, and representing a range of roles Gather information from No more than 8 staff per interview Up to 1 hour One or two All specific Staff groupings of staff each team Group approach encouraged members If indicators are to one Number of program/service, group staff interviews according to that program/service dependent (for example, day treatment staff, on size and EAP staff) structure of If indicators span more than one organization program/service, staff by type of program/service or role (for example, cross-section of clinical/direct-service staff) Gather information from Sometimes individually, often grouped Up to 1 hour One or two Optional - program-/and with program-specific staff team pending Managers managers members whether indicators covered in other interviews Staff/ Gather information from Individually or in group as appropriate 30 min to One team Optional - Managers staff and manager in one hour member pending administrative areas whether indicators covered in other interviews IT Staff Gather information from Individually or in group as appropriate 30 min to One team Optional - IT staff (if different from one hour member pending admin staff) whether indicators covered in interviews
No supervisors with direct reports in same interview Representation across programs, services and administration, and representing a range of roles Staff Gather information from groupings of staff No more than 8 staff per interview Group approach encouraged If indicators are specific to one program/service, group staff according to that program/service (for example, day treatment staff, EAP staff) If indicators span more than one program/service, staff by type of program/service or role (for example, cross-section of clinical/direct-service staff) Up to 1 hour each Number of interviews dependent on size and structure of organization One or two team members All Managers Gather information from program-/and managers Sometimes individually, often grouped with program-specific staff Up to 1 hour One or two team members Optional - pending whether indicators covered in other interviews Staff/ Managers Gather information from staff and manager in administrative areas Individually or in group as appropriate 30 min to one hour One team member Optional - pending whether indicators covered in other interviews IT Staff Gather information from IT staff (if different from admin staff) Individually or in group as appropriate 30 min to one hour One team member Optional - pending whether indicators covered in interviews
site-visit-activities-cca.docx