1.2 Have the business Findings from the post-implementation review, or • benefits been realised the post-project review or equivalent major review, as set out in the including: business case? Did the the project’s success criteria was met; • entity achieve project performance criteria and key performance benefits? • indicators met or exceeded; total project value targets achieved; • contribution to programme/project benefits (as • appropriate) and strategic outcomes tracked; updated business and benefits realisation plans are • compared to the Gate 3— Investment Decision Review and the Gate 4—Readiness for Service Review; assessment of benefits in current operating regime • using the benefits measurement basis defined in the Gate 4 Review; and anticipated future benefits identified. • 1.3 Have the needs of the A comparison of current business and end-user • business and/ or needs with those identified in the Gate 3 and Gate 4 users changed? Reviews. Periodic reviews of business and end-user needs • and a projection of future changes. 1.4 Have all the governance Updated operational communications strategy, • and stakeholder issues communications plan and issues log. been addressed? These Governance structure reciprocated in both client • include: and provider organisation. the statutory process • Issues addressed at the appropriate level in client • communications and provider organisations. and • external relations empowerment to make decisions and • • stakeholder involvement. environmental issues • personnel. • 1.5 Are the satisfied Details of user groups, outputs and the feedback • with the operational process. service? Indication of advance preparation for changes in • way services are delivered. User-friendly guide to the services provided. • 2. Review of Operating Phase to probe Evidence expected 2.1 Is the service/facility Documented operating parameters, updated as • operating to defined needs change. parameters? Updated service agreements, where • applicable. Service delivery is measured against defined • parameters. Confirmation that the measures used to address • poor or non-performance are effective The facility is safe to operate and maintain. • Sustainability targets are met or exceeded. • Client/stakeholder satisfaction and experiences • are assessed.
users 1.2 Have the business benefits been realised as set out in the business case? Did the entity achieve benefits? • Findings from the post-implementation review, or the post-project review or equivalent major review, including: • the project’s success criteria was met; • project performance criteria and key performance indicators met or exceeded; • total project value targets achieved; • contribution to programme/project benefits (as appropriate) and strategic outcomes tracked; • updated business and benefits realisation plans are compared to the Gate 3— Investment Decision Review and the Gate 4—Readiness for Service Review; • assessment of benefits in current operating regime using the benefits measurement basis defined in the Gate 4 Review; and • anticipated future benefits identified. 1.3 Have the needs of the business and/ or changed? • A comparison of current business and end-user needs with those identified in the Gate 3 and Gate 4 Reviews. • Periodic reviews of business and end-user needs and a projection of future changes. 1.4 Have all the governance and stakeholder issues been addressed? These include: • the statutory process • communications • external relations • environmental issues • personnel. • Updated operational communications strategy, communications plan and issues log. • Governance structure reciprocated in both client and provider organisation. • Issues addressed at the appropriate level in client and provider organisations. and • empowerment to make decisions and stakeholder involvement. 1.5 Are the satisfied with the operational service? • Details of user groups, outputs and the feedback process. • Indication of advance preparation for changes in way services are delivered. • User-friendly guide to the services provided. 2. Review of Operating Phase to probe Evidence expected 2.1 Is the service/facility operating to defined parameters? • Documented operating parameters, updated as needs change. • Updated service agreements, where applicable. • Service delivery is measured against defined parameters. • Confirmation that the measures used to address poor or non-performance are effective • The facility is safe to operate and maintain. • Sustainability targets are met or exceeded. • Client/stakeholder satisfaction and experiences are assessed.
RMG-105-assurance-reviews-process.docx