I wish to make a: HOW TO COMPLAIN OUR COMMITMENT ( ) Comment ( ) Compliment ( ) Concern ( ) Step 1 Complaint We aim to provide high quality, safe and You can make your complaint in the way that effective services. So if you have a Name: …………………………………………………………….. comment, compliment or complaint best suits you. This can be face to face with about any of our services, please let us …………………………………………………………….. staff that will try to resolve things for you know. straight away or you can also make your Address: If our performance is not up to standard complaint by telephone, in a letter or by email. ….……………………………………………………….. or if you are unhappy, we need to know ……………………………………………………….….. so that we can learn and improve the Our contact details are: quality of services we provide. We will ……………………………………………………….….. take your complaint seriously and treat it Inspire Lombard House, 10-20 Lombard in confidence. What is your comment, compliment, concern or Street, Belfast BT1 1RD complaint Making a complaint does not affect your T: 028 9032 8474 E: inspirewellbeing.org rights and will not result in the loss of any ……………………………………………………………… service you receive. You should try to provide us with details of: How to contact you WE WANT TO HEAR FROM... Who or what you are complaining about; We want to hear from anyone who uses where and when the event any of our services. You can also contact that caused your complaint happened; us on behalf of someone else, although where possible, what action you you will generally need their consent. would like us to take. If you would like this leaflet in another format Step 2 Inspire will acknowledge receipt of please contact us on 028 9032 8474 your complaint within 2 working days. Step 3 Inspire investigation of your ’s complaint will normally be undertaken within 10 working days.
OUR COMMITMENT We aim to provide high quality, safe and effective services. So if you have a comment, compliment or complaint about any of our services, please let us know. If our performance is not up to standard or if you are unhappy, we need to know so that we can learn and improve the quality of services we provide. We will take your complaint seriously and treat it in confidence. Making a complaint does not affect your rights and will not result in the loss of any service you receive. WE WANT TO HEAR FROM... We want to hear from anyone who uses any of our services. You can also contact us on behalf of someone else, although you will generally need their consent. HOW TO COMPLAIN Step 1 You can make your complaint in the way that best suits you. This can be face to face with staff that will try to resolve things for you straight away or you can also make your complaint by telephone, in a letter or by email. Our contact details are: Inspire Lombard House, 10-20 Lombard Street, Belfast BT1 1RD T: 028 9032 8474 E: inspirewellbeing.org You should try to provide us with details of: How to contact you Who or what you are complaining about; where and when the event that caused your complaint happened; where possible, what action you would like us to take. Step 2 Inspire will acknowledge receipt of your complaint within 2 working days. Step 3 Inspire ’s investigation of your complaint will normally be undertaken within 10 working days. I wish to make a: ( ) Comment ( ) Compliment ( ) Concern ( ) Complaint Name: …………………………………………………………….. …………………………………………………………….. Address: ….……………………………………………………….. ……………………………………………………….….. ……………………………………………………….….. What is your comment, compliment, concern or complaint ……………………………………………………………… If you would like this leaflet in another format please contact us on 028 9032 8474
service-user-guide-2018.docx