Appendix 4 - St Peter’s Road Surgery Patient Survey March 2013 Action Plan`(last year) Area to be addressed How By Whom By when Reviewed Make medication review Investigate the IT Assistant June 2013 Completed and reminders on the possibility of changing reviewed bottom right hand side the font and size of the March 2014 of repeat prescriptions text to draw patients clearer for patients to attention to the see reminder Ensure patients on 6 Telephone all the local Prescription staff June 2013 Reviewed March 2014 monthly repeat pharmacies to check on This has been done but dispensing are notified their procedures and practice amongst local when their medication notify patients via the pharmacies is still review is due (as they newsletter. (They are varied and patchy. are not given the right meant to tell patients hand side of their when they issue the last Repeat communication prescriptions by the of the 6 prescriptions to patients this in pharmacies) that they must have a the next newsletter. medication review before the next prescriptions are issued. This is not always the case) Help with on line Publicise the names of Practice Manager May 2013 Completed prescription problems staff who are available to help with any on line problems, so that patients can ask for one
Appendix 4 - St Peter’s Road Surgery Patient Survey March 2013 Action Plan`(last year) Area to be addressed How By Whom By when Reviewed Make medication review reminders on the bottom right hand side of repeat prescriptions clearer for patients to see Investigate the possibility of changing the font and size of the text to draw patients attention to the reminder IT Assistant June 2013 Completed and reviewed March 2014 Ensure patients on 6 monthly repeat dispensing are notified when their medication review is due (as they are not given the right hand side of their prescriptions by the pharmacies) Telephone all the local pharmacies to check on their procedures and notify patients via the newsletter. (They are meant to tell patients when they issue the last of the 6 prescriptions that they must have a medication review before the next prescriptions are issued. This is not always the case) Prescription staff June 2013 Reviewed March 2014 This has been done but practice amongst local pharmacies is still varied and patchy. Repeat communication to patients this in the next newsletter. Help with on line prescription problems Publicise the names of staff who are available to help with any on line problems, so that patients can ask for one Practice Manager May 2013 Completed
SPRS_PPG_Report_March_2014.docx