Staff managing the contract are aware of and trained for their contract management role; they are familiar with the contract’s aims and purpose. Plans for managing service delivery, changes to the contract, and the relationship with the supplier. Performance management in place. 4.4 Is there a process to The performance enhancement process is agreed with the manage and measure service provider and documented in the contract before performance? awarding of the contract. The means of measuring performance is agreed with the service provider/partner. Benefits management are in place, linked to intended 4.5 Is there a process to project outcomes, where applicable. manage measure and report Means of measuring benefits are agreed with the service benefits? provider/partner. Reporting lines are clear, with stakeholder involvement clarified. For collaborative projects, all parties understand and agree to their responsibilities and arrangements for benefits realisation. Issues and ongoing costs relating to maintenance (buildings, 4.6 Have ongoing operation and physical and/or IT infrastructure and applications as maintenance been appropriate) are addressed and monitored against considered in detail? expectations. Plans for post-implementation reviews are endorsed by the 4.7 Is a process for supplier and internal and external stakeholders. post-implementation reviews? Gate 5 Benefits realisation review – Purpose The Gate 4—Readiness for service review assessed whether the solution was robust before delivery, and that the entity was for the implementation and had a basis for evaluating ongoing performance. A Gate 5—Benefits realisation review is not a post-implementation review. It place after the entity has carried out a post-implementation review or similar major review. It makes use of findings from that internal review, together with an assessment of organisational learning, as evidence of good practice but may or may not include a full review of plans for the future. The Gate 5—Benefits realisation review focuses on ensuring that the project delivered the benefits and value for money identified in the business case and benefits realisation plans. A Gate 5 review is generally held six to twelve months after commissioning of the product(s) or introduction of the service, when evidence of the benefits is available.
Staff managing the contract are aware of and trained for their contract management role; they are familiar with the contract’s aims and purpose. Plans for managing service delivery, changes to the contract, and the relationship with the supplier. 4.4 Is there a process to manage and measure performance? Performance management in place. The performance enhancement process is agreed with the service provider and documented in the contract before awarding of the contract. The means of measuring performance is agreed with the service provider/partner. 4.5 Is there a process to manage measure and report benefits? Benefits management are in place, linked to intended project outcomes, where applicable. Means of measuring benefits are agreed with the service provider/partner. Reporting lines are clear, with stakeholder involvement clarified. For collaborative projects, all parties understand and agree to their responsibilities and arrangements for benefits realisation. 4.6 Have ongoing operation and maintenance been considered in detail? Issues and ongoing costs relating to maintenance (buildings, physical and/or IT infrastructure and applications as appropriate) are addressed and monitored against expectations. 4.7 Is a process for post-implementation reviews? Plans for post-implementation reviews are endorsed by the supplier and internal and external stakeholders. Gate 5 – Benefits realisation review Purpose The Gate 4—Readiness for service review assessed whether the solution was robust before delivery, and that the entity was for the implementation and had a basis for evaluating ongoing performance. A Gate 5—Benefits realisation review is not a post-implementation review. It place after the entity has carried out a post-implementation review or similar major review. It makes use of findings from that internal review, together with an assessment of organisational learning, as evidence of good practice but may or may not include a full review of plans for the future. The Gate 5—Benefits realisation review focuses on ensuring that the project delivered the benefits and value for money identified in the business case and benefits realisation plans. A Gate 5 review is generally held six to twelve months after commissioning of the product(s) or introduction of the service, when evidence of the benefits is available.
RMG-106R.docx