ATTRIBUTES/REQUIREMENTS ESSENTIAL DESIRABLE HOW IDENTIFIED Education, Qualifications and Qualifications in Customer Care Certificates Vocational Training Customer Care Certificate. highly desirable. Computer keyboard At interview Good level of or Typing computer qualification literacy advantage due to (qualification if level of computer possible) work Relevant Experience Previous work in a Previous work in CV customer care General Practice Interview environment either Reference general practice or Computer retail knowledge Computer knowledge Knowledge and Skills Teamwork Assertive skills Interview Customer Care Knowledge of Data Certificates Protection and And/or references Confidentiality Physical Attributes Calm approachable Enthusiastic Interview/CV – manner approach to working evidence via Ability to work in a within a team and reference from highly stressful customer care previous employers environment. environment Ability to multitask Additional Factors Must be flexible to Must be flexible to Discussion with work additional work additional candidate hours as hours as – – scheduled in scheduled in advance or at short advance or at short notice notice
ATTRIBUTES/REQUIREMENTS ESSENTIAL DESIRABLE HOW IDENTIFIED Education, Qualifications and Vocational Training Qualifications in Customer Care highly desirable. Good level of computer literacy (qualification if possible) Customer Care Certificate. Computer keyboard or Typing qualification advantage due to level of computer work Certificates At interview Relevant Experience Previous work in a customer care environment either general practice or retail Computer knowledge Previous work in General Practice Computer knowledge CV Interview Reference Knowledge and Skills Teamwork Customer Care Assertive skills Knowledge of Data Protection and Confidentiality Interview Certificates And/or references Physical Attributes Calm approachable manner Ability to work in a highly stressful environment. Ability to multitask Enthusiastic approach to working within a team and customer care environment Interview/CV – evidence via reference from previous employers Additional Factors Must be flexible to work additional hours – as scheduled in advance or at short notice Must be flexible to work additional hours – as scheduled in advance or at short notice Discussion with candidate
2.%20Job%20Description%20and%20Person%20Specification%20Feb%202016.docx