necessary to ensure that appropriate resources are available for monitoring, testing and implementation. When classifying changes, the Offeror shall, comply with Commonwealth definitions and associated lead times for each change category as described in the Commonwealth’s Change Management Process included in Appendix N. The Offeror shall provide an after action report, including root cause analyses and corrective actions, following any unsuccessful change or changes which results in an unexpected negative impact to the Commonwealth, its business partners or customers. This report shall be provided to the Commonwealth and/or its enterprise service provider (RFP 2) designee within three (3) business days. If the root cause cannot be determined within three (3) business days, the Offeror shall notify the Commonwealth of its timeframe to identify root cause and provide a complete report. The Offer shall acknowledge that all contract changes (i.e., changes to the signed contract between the Commonwealth and the selected Offeror) must follow the Commonwealth’s Contract Change Request Procedure (see Appendix M - Contract Change Request Procedures). In Section III.8 of its response to this RFP: The Offeror provide a draft Change Management Implementation Plan which shall include: Contact information for change/release manager(s) Standard change freeze windows The Offeror shall provide a draft Change Management Plan which complies with the Commonwealth’s Change Management Process in Appendix N and shall include: Description of standard plan components Description of change priority categories (see Commonwealth’s Change Management Process included in Appendix N) and response time goals Description of test strategy and sample test completion results Description of change implementation methodology Description of rollback procedures Service Desk Management Ref Requirements of Selected Offeror
necessary to ensure that appropriate resources are available for monitoring, testing and implementation. When classifying changes, the Offeror shall, comply with Commonwealth definitions and associated lead times for each change category as described in the Commonwealth’s Change Management Process included in Appendix N. The Offeror shall provide an after action report, including root cause analyses and corrective actions, following any unsuccessful change or changes which results in an unexpected negative impact to the Commonwealth, its business partners or customers. This report shall be provided to the Commonwealth and/or its enterprise service provider (RFP 2) designee within three (3) business days. If the root cause cannot be determined within three (3) business days, the Offeror shall notify the Commonwealth of its timeframe to identify root cause and provide a complete report. The Offer shall acknowledge that all contract changes (i.e., changes to the signed contract between the Commonwealth and the selected Offeror) must follow the Commonwealth’s Contract Change Request Procedure (see Appendix M - Contract Change Request Procedures). In Section III.8 of its response to this RFP: The Offeror provide a draft Change Management Implementation Plan which shall include: Contact information for change/release manager(s) Standard change freeze windows The Offeror shall provide a draft Change Management Plan which complies with the Commonwealth’s Change Management Process in Appendix N and shall include: Description of standard plan components Description of change priority categories (see Commonwealth’s Change Management Process included in Appendix N) and response time goals Description of test strategy and sample test completion results Description of change implementation methodology Description of rollback procedures Service Desk Management Ref Requirements of Selected Offeror
Solicitation_20.docx&OriginalFileName=RFP%206100039272%20-%20Last%20User%20Connectivity.docx