The Oversight Group is composed of two groups representing business and technology perspectives. Together they meet quarterly to address the roadmap as well as open issues requiring Oversight review. The two groups are as follows: BSAG The Business Services Advisory Group (BSAG) brings campus business demand and feedback to the Oversight Group. This group is primarily focused on defining needs to be done on the ServiceNow “what” roadmap. The BSAG has overall responsibility to develop the ServiceNow roadmap. TAG The Technology Advisory Group (TAG) brings campus business demand and feedback to the Oversight group. This group is primarily focused on defining the ServiceNow roadmap is implemented on the “how” ServiceNow platform. Special Interest Groups (SIG) are defined and chartered by this and in response to campus demand for services. The group’s primary responsibility is to develop new functions or functionality that are not on the ServiceNow roadmap and which is developed by the IET core team. A SIG champions research, development of the technology, and the services deliver business and IT service management value to the campus. It must adhere to the standards, policies, and processes for service development established by this oversight group. A SIG will develop to address commitments to time, resources and budget. Plans will identify constraints in one or more of these areas. Launching Special Interest Groups New requests to form a SIG are submitted to the Oversight group. Proposals must be submitted with the standard Special Interest Group template which outlines the information, project phases and stages required to develop services monitored by the Oversight group. A Process Manager must be identified to represent the SIG at all Oversight group meetings. The Oversight group consists of one representative from each Vice Provost or Chancellor’s organization. Representatives addresses the needs of their respective customers and units. The representatives are also Process Managers with products or services that are running in the Production environment. In addition, members must demonstrate knowledge with experience in the following disciplines and skills as they’re applied to campus IT (The applicable constituent is indicated within brackets):
The Oversight Group is composed of two groups representing business and technology perspectives. Together they meet quarterly to address the roadmap as well as open issues requiring Oversight review. The two groups are as follows: BSAG The Business Services Advisory Group (BSAG) brings campus business demand and feedback to the Oversight Group. This group is primarily focused on defining “what” needs to be done on the ServiceNow roadmap. The BSAG has overall responsibility to develop the ServiceNow roadmap. TAG The Technology Advisory Group (TAG) brings campus business demand and feedback to the Oversight group. This group is primarily focused on defining “how” the ServiceNow roadmap is implemented on the ServiceNow platform. Special Interest Groups (SIG) are defined and chartered by this and in response to campus demand for services. The group’s primary responsibility is to develop new functions or functionality that are not on the ServiceNow roadmap and which is developed by the IET core team. A SIG champions research, development of the technology, and the services deliver business and IT service management value to the campus. It must adhere to the standards, policies, and processes for service development established by this oversight group. A SIG will develop to address commitments to time, resources and budget. Plans will identify constraints in one or more of these areas. Launching Special Interest Groups New requests to form a SIG are submitted to the Oversight group. Proposals must be submitted with the standard Special Interest Group template which outlines the information, project phases and stages required to develop services monitored by the Oversight group. A Process Manager must be identified to represent the SIG at all Oversight group meetings. The Oversight group consists of one representative from each Vice Provost or Chancellor’s organization. Representatives addresses the needs of their respective customers and units. The representatives are also Process Managers with products or services that are running in the Production environment. In addition, members must demonstrate knowledge with experience in the following disciplines and skills as they’re applied to campus IT (The applicable constituent is indicated within brackets):
ServiceNow%20Oversight%202016.04.11.docx