Basic Details Required All enquiries or Incident reports require the following basic details: Full Name Contact number User ID Location at the time (e.g. Campus, Building & Room number) Device Type and Model, if relevant to the fault (e.g. Dell Desktop PC, Mac etc.) Device Name of affected machine if QMUL (PC Asset Tag/Network Printer Name) Device Location (if different to your location) When was the device or service last to
Basic Details Required All enquiries or Incident reports require the following basic details: Full Name Contact number User ID Location at the time (e.g. Campus, Building & Room number) Device Type and Model, if relevant to the fault (e.g. Dell Desktop PC, Mac etc.) Device Name of affected machine if QMUL (PC Asset Tag/Network Printer Name) Device Location (if different to your location) When was the device or service last to
Service-Desk-Script-Template--v1.0.docx