1.1.3 Service Standards Sch 5 Injury management documents explain: Policy (NED) Processes for making a claim Procedure Processes for lodging, recording, responding and resolving complaints, including: Standard letters Communication arrangement to inform employees how to lodge a complaint Information kits Written notification process to the person who lodged the complaint notifying Information Sheets them of the outcome of the complaint, and any rights of review that may exist. Pro-forma The role of managers and supervisors in the development and review of recovery Notice Board and return to work plan displays A self-insured employer’s commitment to: Intranet Provision of relevant information in a manner that aims to ensure ease of Training materials understanding. Communication of information that appropriately considers an injured worker’s cultural and linguistic diversity. The right of an injured employee to request a support person to be present at recovery and return to work meetings. Standard 1 Condition of Registration as a self-insured employer Element 2 Resources A self-insured employer must have arrangements in place to ensure it has in place adequate resources to administer claims and provide effective return to work services to injured employees. These arrangements shall include: 1.2.1. Documented job descriptions for all injury management personnel and relevant, management, supervisors and employees.
1.1.3 Service Standards (NED) Sch 5 Injury management documents explain: Processes for making a claim Processes for lodging, recording, responding and resolving complaints, including: Communication arrangement to inform employees how to lodge a complaint Written notification process to the person who lodged the complaint notifying them of the outcome of the complaint, and any rights of review that may exist. The role of managers and supervisors in the development and review of recovery and return to work plan A self-insured employer’s commitment to: Provision of relevant information in a manner that aims to ensure ease of understanding. Communication of information that appropriately considers an injured worker’s cultural and linguistic diversity. The right of an injured employee to request a support person to be present at recovery and return to work meetings. Policy Procedure Standard letters Information kits Information Sheets Pro-forma Notice Board displays Intranet Training materials Standard 1 Condition of Registration as a self-insured employer Element 2 Resources A self-insured employer must have arrangements in place to ensure it has in place adequate resources to administer claims and provide effective return to work services to injured employees. These arrangements shall include: 1.2.1. Documented job descriptions for all injury management personnel and relevant, management, supervisors and employees.
Self-Insured-Injury-Management-Standards-Guidance-Notes.docx