Remedy Credit 2% credit on Monthly Invoice SLA #3 Separation Notification: – Service Level Reference SL Class/Category Target Min Earn Back Start Date SLA #3 Separation Notification – CM/Timeliness 100% 90% No Start of Contract Definition Time to notify JNET regarding assigned resource which are departing for ordinary circumstances 10 or more business days prior to the resource(s) departure date during the measurement window. Time to Notify (timely notifications): Official notification (e-mail, written letter) must be provided to the JNET Executive Director and the JNET Business Manager 10 or more business days prior to the resources actual departure date. Resource: Person assigned to a JNET position Departing: Resource which is leaving a JNET position Ordinary circumstances: See RFP for definition Business Day: See RFP for definition The percentage of timely notifications occurring 10 or more business days before the resources departs Metric Description JNET during the measurement window. This service level calculation is the total number of untimely separation notifications of JNET assigned resources separating for ordinary circumstances with notifications 10 or more business days during the applicable measurement window divided by the total number of JNET assigned resources separating for ordinary circumstances during the applicable measurement window, expressed as a percentage. All resources departing JNET for ordinary circumstances during the measurement window. Metric Inclusions Metric Exclusions All extraordinary circumstances for departure Extraordinary circumstances: See RFP for definition Calculation
Remedy Credit 2% credit on Monthly Invoice SLA #3 – Separation Notification: Service Level Reference SL Class/Category Target Min Earn Back Start Date SLA #3 – Separation Notification CM/Timeliness 100% 90% No Start of Contract Definition Time to notify JNET regarding assigned resource which are departing for ordinary circumstances 10 or more business days prior to the resource(s) departure date during the measurement window. Time to Notify (timely notifications): Official notification (e-mail, written letter) must be provided to the JNET Executive Director and the JNET Business Manager 10 or more business days prior to the resources actual departure date. Resource: Person assigned to a JNET position Departing: Resource which is leaving a JNET position Ordinary circumstances: See RFP for definition Business Day: See RFP for definition Metric Description The percentage of timely notifications occurring 10 or more business days before the resources departs JNET during the measurement window. This service level calculation is the total number of untimely separation notifications of JNET assigned resources separating for ordinary circumstances with notifications 10 or more business days during the applicable measurement window divided by the total number of JNET assigned resources separating for ordinary circumstances during the applicable measurement window, expressed as a percentage. Metric Inclusions All resources departing JNET for ordinary circumstances during the measurement window. Metric Exclusions All extraordinary circumstances for departure Extraordinary circumstances: See RFP for definition Calculation
Solicitation_36.docx&OriginalFileName=Appendix%20D%20-%20JNET%20Service%20Levels%20(rev.%206.2.17).docx