This function has been very useful to the theatre team for support in managing the sickness absence for theatres. It is extremely useful to have the input from the outside perspective to assist in being objective. It has also been extremely helpful in implementing the Trusts new “harder Surgery Theatres WGH yes yes yes yes yes yes line” with sickness Has been extremely useful to liaise with Case manager and Surgery Daycare yes yes yes yes yes yes HR has helped focus on the problems and issues Gave us the impetus to tackle difficult questions and make Surgery General yes yes yes yes yes yes some decisions Wanted the clarity I was doing things properly - processes Surgery General yes yes yes yes yes yes checked and made me feel more confident Felt uncomfortable initially about looking at staff who were problematic - now feel supported and know where to go for Surgery Theatres WGH yes yes yes yes yes yes assistance Excellent support - particularly as new to the role - training Surgery ITU yes yes yes yes yes yes was very helpful Case manager was very helpful at guiding me to support staff and not feel I would be accused of harassment. Found W & C Paeds yes yes yes yes yes yes the informality of meetings productive. Meeting with staff who have been off for a long time was Medicine Property yes yes yes No yes yes very supportive and provided a good result. Reviewing all the cases in the Bradford scores was good - W & C Labour yes yes yes No yes yes the data identified people I had not seen as a problem Spec Bradford score data has been very useful - training made a Community community yes yes yes yes yes yes big difference to the team understanding their role Community The training for all the wards has been very helpful and Community yes yes yes yes yes yes atttending ward manager meetings was excellent debate All the specialists appreciated the training session and the Medicine Diabetes yes yes yes yes yes yes fruit. Clear support and sign posting
Surgery Theatres WGH yes yes yes yes yes yes This function has been very useful to the theatre team for support in managing the sickness absence for theatres. It is extremely useful to have the input from the outside perspective to assist in being objective. It has also been extremely helpful in implementing the Trusts new “harder line” with sickness Surgery Daycare yes yes yes yes yes yes Has been extremely useful to liaise with Case manager and HR has helped focus on the problems and issues Surgery General yes yes yes yes yes yes Gave us the impetus to tackle difficult questions and make some decisions Surgery General yes yes yes yes yes yes Wanted the clarity I was doing things properly - processes checked and made me feel more confident Surgery Theatres WGH yes yes yes yes yes yes Felt uncomfortable initially about looking at staff who were problematic - now feel supported and know where to go for assistance Surgery ITU yes yes yes yes yes yes Excellent support - particularly as new to the role - training was very helpful W & C Paeds yes yes yes yes yes yes Case manager was very helpful at guiding me to support staff and not feel I would be accused of harassment. Found the informality of meetings productive. Medicine Property yes yes yes No yes yes Meeting with staff who have been off for a long time was very supportive and provided a good result. W & C Labour yes yes yes No yes yes Reviewing all the cases in the Bradford scores was good - the data identified people I had not seen as a problem Community Spec community yes yes yes yes yes yes Bradford score data has been very useful - training made a big difference to the team understanding their role Community Community yes yes yes yes yes yes The training for all the wards has been very helpful and atttending ward manager meetings was excellent debate Medicine Diabetes yes yes yes yes yes yes All the specialists appreciated the training session and the fruit. Clear support and sign posting
Service_Feedback_for_Case_Manager_Case_Study.docx