13 CSO informs the Customer that 5 minutes CSO - he/she will be informed appropriately on the status of his/her complaint through letter. 14 Customer receives CSO sends the response letter/action 5 minutes CSO - Customer Feedback feedback on the action taken to the complainant together with Form taken by the top the Customer Feedback Form through management on the the Records Section. complaint 15 CSO requests complainant through 5 minutes CSO - Customer Feedback letter to return the Customer Inquiry Form and Feedback Form with the corresponding rating for the service/action provided on his complaint by the CSO and Concerned Office/person. 16 Customer returns the CSO files Customer Feedback Form 2 minutes Focal Person of the - filled-out Customer Concerned Office Feedback Form END OF TRANSACTION
13 CSO informs the Customer that he/she will be informed appropriately on the status of his/her complaint through letter. 5 minutes CSO - 14 Customer receives feedback on the action taken by the top management on the complaint CSO sends the response letter/action taken to the complainant together with the Customer Feedback Form through the Records Section. 5 minutes CSO - Customer Feedback Form 15 CSO requests complainant through letter to return the Customer Inquiry and Feedback Form with the corresponding rating for the service/action provided on his complaint by the CSO and Concerned Office/person. 5 minutes CSO - Customer Feedback Form 16 Customer returns the filled-out Customer Feedback Form CSO files Customer Feedback Form 2 minutes Focal Person of the Concerned Office - END OF TRANSACTION
2%20TESDA%20Citizens%20Charter%20updated%2005-19-17.docx