How to make a complaint to Lodge your complaint with us as quickly as possible as delays can make if harder to investigate what Mansfield Autism Statewide Services. happened. COMPLAINTS CAN ALSO BE MADE DIRECTLY TO : Mansfield Autism Statewide Services provides a number The Disability Service Commissioner of services. You can make a complaint about any of Who should I contact for help . Complaint Form link: them. The staff member involved in your issue Or Mansfield Autism School Their supervisor or manager Disability Services Commissioner Mansfield Residential Our Administration office in Mansfield. Level 30 , 570 Bourke Street Melbourne 3000 Intervention Mansfield ph 1800 677 342 (free call) Dookie School Travelling teacher Services Email DO YOU NEED ASSISTANCE ? –complaints@odsc.vic.gov.au Acorn (Adult Services) MASS can arrange for an interpreter if you or anyone Crossroads ( Adult Residential) you know who wishes to make a complaint , requires that help? If you want someone else to the complaint on your Who do I contact or send my complaint to ? behalf , you will need to give the written permission to YOUR LOCAL CONTACT IS: You can contact us directly at the school do so. (ph) 57752876 My Name : Email : info@autismmansfield.org.au How will I know what is happening with my complaint? Call us and on the progress of you My Contact number: What can you make a complaint about ? complaint. Unprofessional Behaviour We can explain the process for to you. Poor advice We will indicate how long the process will take. Unsatisfactory Service We will advise you how simple or complex we My Email Address: Misuse of information. think you problem will be to resolve. Contact us at Mansfield Autism Statewide Services
Lodge your complaint with us as quickly as possible as delays can make if harder to investigate what happened. Who should I contact for help . The staff member involved in your issue Their supervisor or manager Our Administration office in Mansfield. DO YOU NEED ASSISTANCE ? MASS can arrange for an interpreter if you or anyone you know who wishes to make a complaint , requires that help? If you want someone else to the complaint on your behalf , you will need to give the written permission to do so. How will I know what is happening with my complaint? Call us and on the progress of you complaint. We can explain the process for to you. We will indicate how long the process will take. We will advise you how simple or complex we think you problem will be to resolve. How to make a complaint to Mansfield Autism Statewide Services. Mansfield Autism Statewide Services provides a number of services. You can make a complaint about any of them. Mansfield Autism School Mansfield Residential Intervention Mansfield Dookie School Travelling teacher Services Acorn (Adult Services) Crossroads ( Adult Residential) Who do I contact or send my complaint to ? You can contact us directly at the school (ph) 57752876 Email : info@autismmansfield.org.au What can you make a complaint about ? Unprofessional Behaviour Poor advice Unsatisfactory Service Misuse of information. Contact us at Mansfield Autism Statewide Services COMPLAINTS CAN ALSO BE MADE DIRECTLY TO : The Disability Service Commissioner Complaint Form link: Or Disability Services Commissioner Level 30 , 570 Bourke Street Melbourne 3000 ph 1800 677 342 (free call) Email –complaints@odsc.vic.gov.au YOUR LOCAL CONTACT IS: My Name : My Contact number: My Email Address:
S5_E9_GU_BROCHURE%20MAKING%20A%20COMPLAINT.docx