Person Specification Essential Desirable Knowledge and Previous experience of Administrative Knowledge of the Royal Air Experience work at a senior level. Force, its structure and its history Understanding of charity structures. Awareness of the work of the ECDL (Extra) or equivalent , or willing RAF Association to work towards ECDL(Advanced) or equivalent IOSH Managing safely or prepared to undertake Facilities management experience Experience of undertaking risk assessments Previous experience of organising and administering events. Communication Excellent interpersonal and and communication skills. Relationships Confident, friendly and efficient telephone manner, exercising a high level of customer care. High standard of written and spoken English. People Ability to deal with difficult situations Supervisory or management Management diplomatically and tactfully. experience Decision Making Experience of managing contracts and Project management skills and Problem contactors Solving Self-motivated, proactive and comfortable using own initiative. Experience of managing a varied and demanding workload. Financial & Experience of budget management Physical and resource allocation. Resources Responsibility Responsibility for Proficient use of Word applications User knowledge of CRM Information and the Access database. systems Working To be prepared to work, on occasions, Conditions weekends and evenings not normally worked, at RAF Association functions and events that take place throughout the UK To be prepared to undertake some unpaid overtime on occasions
Person Specification Essential Desirable Knowledge and Experience Previous experience of Administrative work at a senior level. Understanding of charity structures. ECDL (Extra) or equivalent , or willing to work towards IOSH Managing safely or prepared to undertake Experience of undertaking risk assessments Previous experience of organising and administering events. Knowledge of the Royal Air Force, its structure and its history Awareness of the work of the RAF Association ECDL(Advanced) or equivalent Facilities management experience Communication and Relationships Excellent interpersonal and communication skills. Confident, friendly and efficient telephone manner, exercising a high level of customer care. High standard of written and spoken English. People Management Ability to deal with difficult situations diplomatically and tactfully. Supervisory or management experience Decision Making and Problem Solving Experience of managing contracts and contactors Self-motivated, proactive and comfortable using own initiative. Experience of managing a varied and demanding workload. Project management skills Financial & Physical Resources Responsibility Experience of budget management and resource allocation. Responsibility for Information Proficient use of Word applications and the Access database. User knowledge of CRM systems Working Conditions To be prepared to work, on occasions, weekends and evenings not normally worked, at RAF Association functions and events that take place throughout the UK To be prepared to undertake some unpaid overtime on occasions
Senior-Support-Officer.docx