EDS Outcome Summary of Activity from ND CCG Examples of Evidence EDS Goal Goal 2 - 2.1 Patients, carers and Stakeholder Meetings/ Events Improved communities can readily access ND CCG takes seriously every concern patient access services, and should not be and issue that we receive from patients, and denied access on unreasonable their carers and the public. On a experience grounds quarterly basis feedback the actions from our Stakeholder Forum Meetings via a said We Did’ and how your ‘You – feedback has improved services. Feedback, comments and concerns are also encouraged via the ND CCG website and responded to on a daily basis. There is a Us’ section on ‘Contact the website for public to feedback. This comes via email to a nominated person in the CCG. Feedback is shared with relevant teams for a response. The requester always receives an email response. Derbyshire Community Healthcare Services (DCHS) The Clinical Patient Safety Schedule for 2013/2014 contract specifies that DCHS has equality schemes (race, gender and disability) in place. These are reviewed as necessary and complete Equality Impact Risk Assessments for all policies and processes. Patient Participation Groups (PPGS) ND CCG has been working with PPGs across all localities to inform patients of access pathways, for example NHS 111
EDS Goal EDS Outcome Summary of Activity from ND CCG Examples of Evidence Goal 2 - Improved patient access and experience 2.1 Patients, carers and communities can readily access services, and should not be denied access on unreasonable grounds Stakeholder Meetings/ Events ND CCG takes seriously every concern and issue that we receive from patients, their carers and the public. On a quarterly basis feedback the actions from our Stakeholder Forum Meetings via a ‘You said – We Did’ and how your feedback has improved services. Feedback, comments and concerns are also encouraged via the ND CCG website and responded to on a daily basis. There is a ‘Contact Us’ section on the website for public to feedback. This comes via email to a nominated person in the CCG. Feedback is shared with relevant teams for a response. The requester always receives an email response. Derbyshire Community Healthcare Services (DCHS) The Clinical Patient Safety Schedule for 2013/2014 contract specifies that DCHS has equality schemes (race, gender and disability) in place. These are reviewed as necessary and complete Equality Impact Risk Assessments for all policies and processes. Patient Participation Groups (PPGS) ND CCG has been working with PPGs across all localities to inform patients of access pathways, for example NHS 111
2.1%20Statutory%20Public%20Sector%20Equality%20Duty.docx