27% 27% Overall 17/63 17/63 Comments: Percentages are calculated based on the number of people eligible to receive a survey vs. the number of people who completed the surveys. Inpatient Consumer Survey Results: 2Q 3Q 4Q 1Q 2015 2015 2015 2016 # Indicators Average 1 I am better able to deal with crisis. 79% 75% 69% 69% 73% 2 My symptoms are not bothering me as much. 71% 73% 69% 79% 73% 3 The medications I am taking help me control 73% 71% 77% 75% 74% symptoms that used to bother me. 4 I do better in social situations. 69% 73% 63% 71% 69% 5 I deal more effectively with daily problems. 69% 75% 71% 73% 72% 6 I was treated with dignity and respect. 65% 69% 73% 71% 69% 7 Staff here believed that I could grow, change and 75% 74% 63% 69% 70% recover. 8 I felt comfortable asking questions my 73% 71% 54% 68% 66% treatment and medications. 9 I was encouraged to use self-help/support 77% 77% 56% 72% 71% groups. 10 I was information about how to manage my 67% 60% 63% 68% 64% medication side effects. 11 My other medical conditions were treated. 56% 69% 65% 65% 64% 12 I felt this hospital stay was necessary. 67% 50% 67% 65% 62% STRATEGIC PERFORMANCE EXCELLENCE 2Q 3Q 4Q 1Q 2015 2015 2015 2016 # Indicators Average 13 I felt free to complain without fear of retaliation. 67% 54% 56% 69% 62% 14 I felt safe to refuse medication or treatment 60% 49% 54% 62% 56% during my hospital stay. 15 My complaints and grievances were addressed. 50% 63% 65% 63% 60% 16 I participated in planning my discharge. 60% 66% 38% 75% 60% 17 Both I and my doctor or therapists from the community were actively involved in my hospital 50% 52% 38% 63% 51% treatment plan. 18 I had an opportunity to talk with my doctor or 57% 47% 54% 63% 55% therapist from the community to discharge.
Overall 27% 17/63 27% 17/63 Comments: Percentages are calculated based on the number of people eligible to receive a survey vs. the number of people who completed the surveys. Inpatient Consumer Survey Results: # Indicators 2Q 2015 3Q 2015 4Q 2015 1Q 2016 Average 1 I am better able to deal with crisis. 79% 75% 69% 69% 73% 2 My symptoms are not bothering me as much. 71% 73% 69% 79% 73% 3 The medications I am taking help me control symptoms that used to bother me. 73% 71% 77% 75% 74% 4 I do better in social situations. 69% 73% 63% 71% 69% 5 I deal more effectively with daily problems. 69% 75% 71% 73% 72% 6 I was treated with dignity and respect. 65% 69% 73% 71% 69% 7 Staff here believed that I could grow, change and recover. 75% 74% 63% 69% 70% 8 I felt comfortable asking questions my treatment and medications. 73% 71% 54% 68% 66% 9 I was encouraged to use self-help/support groups. 77% 77% 56% 72% 71% 10 I was information about how to manage my medication side effects. 67% 60% 63% 68% 64% 11 My other medical conditions were treated. 56% 69% 65% 65% 64% 12 I felt this hospital stay was necessary. 67% 50% 67% 65% 62% STRATEGIC PERFORMANCE EXCELLENCE # Indicators 2Q 2015 3Q 2015 4Q 2015 1Q 2016 Average 13 I felt free to complain without fear of retaliation. 67% 54% 56% 69% 62% 14 I felt safe to refuse medication or treatment during my hospital stay. 60% 49% 54% 62% 56% 15 My complaints and grievances were addressed. 50% 63% 65% 63% 60% 16 I participated in planning my discharge. 60% 66% 38% 75% 60% 17 Both I and my doctor or therapists from the community were actively involved in my hospital treatment plan. 50% 52% 38% 63% 51% 18 I had an opportunity to talk with my doctor or therapist from the community to discharge. 57% 47% 54% 63% 55%
Section-13-Riverview-Report-FY16Q1.docx