at least three different types of customer need how guest services meet each of these customer needs how services contribute to security two reasons why communication is important for guest services. The chart and information sheet can be produced in any format the pupil likes. 18/19 Students should be able to: and Guest Developing communication skills and Services materials Explain in what ways housekeeping is critical understanding customer needs. to help within the hospitality industry. illustrate IT Researching guest service operations using the unit Teacher explanation of how housekeeping is critical YouTube. content within the hospitality industry. Explanation in terms of the activities undertaken, links to other Using Microsoft Office programmes to produce Laptops departments, and how it helps meet guest needs. information sheet ILS Understanding communication, aspects of PowerPoint verbal, tone and body language. Numeracy Understanding patterns and rotas within the housekeeping department. YouTube Group discussions / Peer Discussions Weeks Key Learning Resources Key Learning Marking Assignment 110 Theme and Task B Assessment The assessor must take the role of the supervisor and request the learner to: choose the correct materials and equipment safely at least four different surfaces in the public area and bedroom strip and re-make a bed safely clean the toilets in the bathroom or washroom areas in the public area and bedroom
at least three different types of customer need how guest services meet each of these customer needs how services contribute to security two reasons why communication is important for guest services. The chart and information sheet can be produced in any format the pupil likes. 18/19 and Guest Services materials to help illustrate the unit content Laptops PowerPoint YouTube Students should be able to: Explain in what ways housekeeping is critical within the hospitality industry. Teacher explanation of how housekeeping is critical within the hospitality industry. Explanation in terms of the activities undertaken, links to other departments, and how it helps meet guest needs. Developing communication skills and understanding customer needs. IT Researching guest service operations using YouTube. Using Microsoft Office programmes to produce information sheet ILS Understanding communication, aspects of verbal, tone and body language. Numeracy Understanding patterns and rotas within the housekeeping department. Group discussions / Peer Discussions Weeks Key Learning Theme Resources Key Learning Marking and Assessment Assignment 110 Task B The assessor must take the role of the supervisor and request the learner to: choose the correct materials and equipment safely at least four different surfaces in the public area and bedroom strip and re-make a bed safely clean the toilets in the bathroom or washroom areas in the public area and bedroom
Scheme-of-Learning-Hospitality-Year-2-Group.docx