1 2 3 4 5 Strongly Disagree Neutral Agree Strongly agree disagree I believe that e-mail enables communication within the organization. 1 2 3 4 5 Strongly Disagree Neutral Agree Strongly disagree I know what is on at my branch facility 1 2 3 4 5 Strongly Disagree Neutral Agree Strongly agree disagree I believe that e-mail enables communication at my branch facility. 1 2 3 4 5 Strongly Disagree Neutral Agree Strongly agree disagree I know what is going on within my department. 1 2 3 4 5 Strongly Disagree Neutral Agree Strongly agree disagree I believe that e-mail enables communication within my department. 1 2 3 4 5 Strongly Disagree Neutral Agree Strongly agree disagree On average, how much time do you spend using e-mail each day? APPENDIX F. Scales used with permission from Venkatesh and Bala. Table F1. Perceived Usefulness Scales Using the system improves my performance in my job. Using the system in my job increases my productivity.
1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree I believe that e-mail enables communication within the organization. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly I know what is on at my branch facility 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree I believe that e-mail enables communication at my branch facility. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree I know what is going on within my department. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree I believe that e-mail enables communication within my department. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree On average, how much time do you spend using e-mail each day? APPENDIX F. Scales used with permission from Venkatesh and Bala. Table F1. Perceived Usefulness Scales Using the system improves my performance in my job. Using the system in my job increases my productivity.
20110126_0915_Proposal_Organizational_Intervention_Effectiveness.docx