Does your office have a Standard Operating Procedure already in place that will guide transfer of responsibilities? If there is no SOP, how would you start the process of You have established transferring functions? For communications with your example, necessary Conference Devolution counterpart. The calls, Teleconferences between Emergency Response planner at Senior Managers with the same the office wants to know how to job function, etc. best coordinate the next steps. Once devolved to another Objective 2 They have to brief their office, what type of management later in the information and updates would afternoon. They are concerned 3 you send to HQ? How about being able to handle their frequently? normal work functions plus your For the sharing of information, office responsibilities. what IT systems would you use? Can authority and access to these be delegated? How would you work with your partner to improve their staffing situation? Would your base” “customer change, decrease or increase? How would you coordinate these changes with your A reporter has contacted your partner? agency and wants to know given Does your agency use social the current situation and the media? If no, would your extent of damage, what will we agency consider using it and tell our base” about the “customer how would you coordinate services that we are providing? 4 with the Devolution partner to Objective 1 Do we have a plan in place to pass information through this keep providing services even media? during such a catastrophic event? How would you use the What are the details of that plan Local/National news networks and how can the community find to help out the message?” “get out? How would you message the public in informing them of the services being handled versus not handled?
3 You have established communications with your Devolution counterpart. The Emergency Response planner at the office wants to know how to best coordinate the next steps. They have to brief their management later in the afternoon. They are concerned about being able to handle their normal work functions plus your office responsibilities. Does your office have a Standard Operating Procedure already in place that will guide transfer of responsibilities? If there is no SOP, how would you start the process of transferring functions? For example, necessary Conference calls, Teleconferences between Senior Managers with the same job function, etc. Once devolved to another office, what type of information and updates would you send to HQ? How frequently? For the sharing of information, what IT systems would you use? Can authority and access to these be delegated? How would you work with your partner to improve their staffing situation? Objective 2 4 A reporter has contacted your agency and wants to know given the current situation and the extent of damage, what will we tell our “customer base” about the services that we are providing? Do we have a plan in place to keep providing services even during such a catastrophic event? What are the details of that plan and how can the community find out? Would your “customer base” change, decrease or increase? How would you coordinate these changes with your partner? Does your agency use social media? If no, would your agency consider using it and how would you coordinate with the Devolution partner to pass information through this media? How would you use the Local/National news networks to help “get out the message?” How would you message the public in informing them of the services being handled versus not handled? Objective 1
Sound_Response_Manual_2013.docx