Length, Meet Need improvement, Short Unacceptable, short by 20% 3 150 expectation by 10% and 0 -3 stylistics 3 Timeliness On time Late by 1 day Late by 2 or more days 2 2 0 -2 Response Critical Meet Expectation Acceptable Need Unacceptable 7 #1 thinking Improvement or No post and quality 4 - 3 0 7 6 - 5 Length, Meet Need improvement, Short Unacceptable, short by 20% 2 150 words, expectation by 10% and 0 -2 stylistics 2 Timeliness On time Late by 1 day Late by 2 or more days 1 1 0 -1 Response Critical Meet Expectation Acceptable Need Unacceptable 7 #2 thinking Improvement or No post and quality 4 - 3 0 7 6 - 5 Length, Meet Need improvement, Short Unacceptable, short by 20% 2 150 words, expectation by 10% and 1 0 stylistics 2 Timeliness On time Late by 1 day Late by 2 or more days 1 1 0 -1 Meet expectation, Did not separate by 12 hours, 2 responses should 0 -1 separate by 12 hours Experiencing Hospitality: (SLOs 3, 4, 8) The objective of this assignment is to analyze hospitality services by using the concepts of service quality and customer satisfaction as the framework (Chapter 1). This assignment consists of three parts. Each part is 40 points. Part 1 Hotel/Lodging Due February 15 at 11:59pm Part 2 Restaurant Due 8 at 11:59 pm Part 3 Attraction/gaming Due April 19 at 11:59 pm For each part, you are required to describe your recent experience of visiting a hospitality business. Your write up may include but is not limited to: name of the business, location, time of visit, the business it provides, your experience of its service quality, employee behavior, and customer’s review on Facebook, Yalp, Tripadvisor, etc. Evaluation: Word limit of each part is 500 words. Your write up will be evaluated by the following rubric. Letter Grade Description A—Outstanding/ Exceeds all criteria of the assignment. Work makes unique, innovative, Excellent creative, and critical interpretations and contributions.
Length, 150 and stylistics Meet expectation 3 Need improvement, Short by 10% 0 Unacceptable, short by 20% -3 3 Timeliness On time 2 Late by 1 day 0 Late by 2 or more days -2 2 Response #1 Critical thinking and quality Meet Expectation 7 Acceptable 6 - 5 Need Improvement 4 - 3 Unacceptable or No post 0 7 Length, 150 words, and stylistics Meet expectation 2 Need improvement, Short by 10% 0 Unacceptable, short by 20% -2 2 Timeliness On time 1 Late by 1 day 0 Late by 2 or more days -1 1 Response #2 Critical thinking and quality Meet Expectation 7 Acceptable 6 - 5 Need Improvement 4 - 3 Unacceptable or No post 0 7 Length, 150 words, and stylistics Meet expectation 2 Need improvement, Short by 10% 1 Unacceptable, short by 20% 0 2 Timeliness On time 1 Late by 1 day 0 Late by 2 or more days -1 1 2 responses should separate by 12 hours Meet expectation, 0 Did not separate by 12 hours, -1 Experiencing Hospitality: (SLOs 3, 4, 8) The objective of this assignment is to analyze hospitality services by using the concepts of service quality and customer satisfaction as the framework (Chapter 1). This assignment consists of three parts. Each part is 40 points. Part 1 Hotel/Lodging Due February 15 at 11:59pm Part 2 Restaurant Due 8 at 11:59 pm Part 3 Attraction/gaming Due April 19 at 11:59 pm For each part, you are required to describe your recent experience of visiting a hospitality business. Your write up may include but is not limited to: name of the business, location, time of visit, the business it provides, your experience of its service quality, employee behavior, and customer’s review on Facebook, Yalp, Tripadvisor, etc. Evaluation: Word limit of each part is 500 words. Your write up will be evaluated by the following rubric. Letter Grade Description A—Outstanding/ Excellent Exceeds all criteria of the assignment. Work makes unique, innovative, creative, and critical interpretations and contributions.
S15%20HSPM%201%20Sec%201%20online%20syllabus%20Wey%20030215.docx