Table 4: Common and Distinct Qualities between Clients and Healthcare Professionals Distinct Clients Common Distinct Professionals – – Positive Understanding Being honest Listening Qualities Fair/ equal treatment Polite Respect Professionals being Good Time Keeping Being an Ex-user Professionals being positive Being empathetic Kind/ Friendly staff Being open Service being Adhering to helpful boundaries Flexibility Professionals being Providing positive information/ advice Knowledge Treated as an Professional is individual/ person approachable/ centred welcoming Collaborative Client motivated to Working change Negative Being Lack of manners Poor Time Keeping Qualities condescending/ Lack of Not Listening patronizing understanding Being judged Lack of trust Negative Body Aggressive/ Professionals lack of Language inappropriate belief re change Stigmatising/ behaviour Discriminatory Lack of knowledge attitudes Poor communication Being told what to Professional do disinterested Professionals being negative Making Assumptions Lack of respect Service/ Professional unhelpful Not Caring Poor environment for meetings
Table 4: Common and Distinct Qualities between Clients and Healthcare Professionals Distinct – Clients Common Distinct – Professionals Positive Qualities Understanding Fair/ equal treatment Professionals being an Ex-user Being honest Polite Good Time Keeping Professionals being positive Kind/ Friendly staff Service being helpful Flexibility Providing information/ advice Treated as an individual/ person centred Collaborative Working Listening Respect Being Being empathetic Being open Adhering to boundaries Professionals being positive Knowledge Professional is approachable/ welcoming Client motivated to change Negative Qualities Being condescending/ patronizing Lack of trust Professionals lack of belief re change Lack of manners Lack of understanding Negative Body Language Stigmatising/ Discriminatory attitudes Being told what to do Professionals being negative Making Assumptions Lack of respect Service/ Professional unhelpful Not Caring Poor environment for meetings Poor Time Keeping Not Listening Being judged Aggressive/ inappropriate behaviour Lack of knowledge Poor communication Professional disinterested
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