Effective and Appropriate Referrals Adviser Competence Recognises own and agency's limits and makes effective and appropriate referrals. COMPETENCES PEER REVIEW ASSESSMENT With advice and support from a Type II or III adviser, Assessed under recognises limits of expertise and accurately identifies when Information & Advice and an internal or external referral may be needed Support & Action clients all relevant information about possible referral Assessed under to help them to decide whether it is appropriate Information & Advice Gives clients any help needed to minimise any barriers to Assessed under pursuing a referral Information & Advice and Support & Action Makes referral to another agency which is better placed to Assessed under Support & Action deal with the matter after ascertaining availability of service, access times/arrangements, communicating with the other agency COMPETENCES PEER REVIEW ASSESSMENT Informs clients of likely or eligibility for help with Assessed under costs if agency being referred to makes charges for services Information & Advice Recognises cases which are either beyond the scope of the Assessed Diagnosis agency or which the adviser does not have sufficient and Information & Advice knowledge and experience to advise about Assessed under Support Liaises with other agency to ensure a smooth transfer of the & Action work Supplies relevant factual details and documents Assessed Information & Advice
Effective and Appropriate Referrals Adviser Competence Recognises own and agency's limits and makes effective and appropriate referrals. COMPETENCES PEER REVIEW ASSESSMENT With advice and support from a Type II or III adviser, recognises limits of expertise and accurately identifies when an internal or external referral may be needed Assessed under Information & Advice and Support & Action clients all relevant information about possible referral to help them to decide whether it is appropriate Assessed under Information & Advice Gives clients any help needed to minimise any barriers to pursuing a referral Assessed under Information & Advice and Support & Action Makes referral to another agency which is better placed to deal with the matter after ascertaining availability of service, access times/arrangements, communicating with the other agency Assessed under Support & Action COMPETENCES PEER REVIEW ASSESSMENT Informs clients of likely or eligibility for help with costs if agency being referred to makes charges for services Assessed under Information & Advice Recognises cases which are either beyond the scope of the agency or which the adviser does not have sufficient knowledge and experience to advise about Assessed Diagnosis and Information & Advice Liaises with other agency to ensure a smooth transfer of the work Assessed under Support & Action Supplies relevant factual details and documents Assessed Information & Advice
SNSIAP_peer_review_guidance_for_providers.docx