Enterprise and local services that support the administrative and business functions of the university/division. Includes: Finance, human resources, and procurement systems Student information systems: Services to support admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services. Faculty information systems: Services that support faculty administration, review, promotion, and tenure. Library systems: Services for library systems that provide access to and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, serials, a public user interface, interlibrary loan, discovery tools, etc. Conference and event management Reporting and analytics: Business intelligence platforms, data warehouse, dashboards, analytic tools, transactional reporting, and operational data stores. Alumni and advancement: Alumni portals and services that support university advancement and development. Athletics: Athletics administration, recruiting, procurement, and ticketing systems. d. Communication and Collaboration: IT services that facilitate communication and collaboration needs. Includes: E-Mail and calendaring: Services associated with e-mail, calendaring, contacts, broadcast mail, enterprise-wide mailing list management, and messaging. Telephony/VoIP: Services associated with telephony, including voice services, teleconferencing, etc. Video/web conferencing. Media and content management systems. Web application development and hosting. Emergency notification: Services in support of campus alert systems. e. Infrastructure: Enterprise-level hardware, software, systems, and network infrastructure that provide underlying support for the university/divisional activities. Includes: Data centers: Maintenance of physical data centers, including co-location services, planning, and strategy for data center management.
Enterprise and local services that support the administrative and business functions of the university/division. Includes: Finance, human resources, and procurement systems Student information systems: Services to support admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services. Faculty information systems: Services that support faculty administration, review, promotion, and tenure. Library systems: Services for library systems that provide access to and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, serials, a public user interface, interlibrary loan, discovery tools, etc. Conference and event management Reporting and analytics: Business intelligence platforms, data warehouse, dashboards, analytic tools, transactional reporting, and operational data stores. Alumni and advancement: Alumni portals and services that support university advancement and development. Athletics: Athletics administration, recruiting, procurement, and ticketing systems. d. Communication and Collaboration: IT services that facilitate communication and collaboration needs. Includes: E-Mail and calendaring: Services associated with e-mail, calendaring, contacts, broadcast mail, enterprise-wide mailing list management, and messaging. Telephony/VoIP: Services associated with telephony, including voice services, teleconferencing, etc. Video/web conferencing. Media and content management systems. Web application development and hosting. Emergency notification: Services in support of campus alert systems. e. Infrastructure: Enterprise-level hardware, software, systems, and network infrastructure that provide underlying support for the university/divisional activities. Includes: Data centers: Maintenance of physical data centers, including co-location services, planning, and strategy for data center management.
Service-Catalog-Template-Revised-11-14-16-1.docx