impartiality. Confidentiality can be demonstrated by staff explaining how they cover it at the start of an interview; or by being described in client materials or records stored in locked cabinets. Clients confirm their understanding of how the service is confidential. You can also describe how you uphold any professional codes of practice in your work with clients. 1.4 The organisation Appropriate legislation is likely What key pieces of X x x to vary depending upon the legislation does your complies with existing nature of the service(s) being organisation/service(s) need to and new legislation delivered and the client group. comply with? which might impact However, it is likely to include How do they impact on upon the service. areas such as health and IAG service delivery? safety, equal opportunities, data How do you ensure that protection and employment staff/volunteers maintain legislation as a minimum. It is compliance? important that all staff, including volunteers, can provide examples of appropriate legislation and how they are updated with any changes. For example, staff should be able to describe how the organisation has ensured rigorous safeguarding and/or how health and safety legislation is an integral part of day-to-day activities. 1.5 The organisation You can describe how as part What sort of client X X x of your planning process, you outcomes do you use to measure defines client have identified the the success of your IAG outcomes and uses impacts/outcomes you expect service(s)? them as a measure of from your service(s) for your Who sets and reviews success for the clients. them, how and when? These could include knowledge What difference are you service. of options and what to do next, trying to make to clients by the increased IAG you deliver? confidence/motivation, What does success look improved communication skills, like to you and to your clients? making progress etc. For clients whom are employers, examples could
impartiality. Confidentiality can be demonstrated by staff explaining how they cover it at the start of an interview; or by being described in client materials or records stored in locked cabinets. Clients confirm their understanding of how the service is confidential. You can also describe how you uphold any professional codes of practice in your work with clients. 1.4 The organisation complies with existing and new legislation which might impact upon the service. Appropriate legislation is likely to vary depending upon the nature of the service(s) being delivered and the client group. However, it is likely to include areas such as health and safety, equal opportunities, data protection and employment legislation as a minimum. It is important that all staff, including volunteers, can provide examples of appropriate legislation and how they are updated with any changes. For example, staff should be able to describe how the organisation has ensured rigorous safeguarding and/or how health and safety legislation is an integral part of day-to-day activities. What key pieces of legislation does your organisation/service(s) need to comply with? How do they impact on IAG service delivery? How do you ensure that staff/volunteers maintain compliance? X x x 1.5 The organisation defines client outcomes and uses them as a measure of success for the service. You can describe how as part of your planning process, you have identified the impacts/outcomes you expect from your service(s) for your clients. These could include knowledge of options and what to do next, increased confidence/motivation, improved communication skills, making progress etc. For clients whom are employers, examples could What sort of client outcomes do you use to measure the success of your IAG service(s)? Who sets and reviews them, how and when? What difference are you trying to make to clients by the IAG you deliver? What does success look like to you and to your clients? X X x
20.-matrix-Standard-SelfAssessment-Booklet-2016-1.docx