CAB To enable Carers to explore needs. Including accessing on Council’s Learning PALS choices and options available the person’s behalf. Management System Age UK Understand what assistance provide and write (LMS) for NCC/YHN GP, Health and Primary Newcastle Carers can offer supporting information staff. Care professionals Know how to to Newcastle referral forms Own organisations Hospital Staff Carers to support people training Healthwatch Knowledge of Carer eligibility understand the response to a Advocacy Centre North criteria for referral for an complaint and necessary Chain Reaction assessment assist with next steps. Ways to Wellness Know how to refer someone to to Safeguarding Agencies - Support CH&SCD Monitoring Reports if Planners Know what support is provided appropriate with Carer contact by own organisation referral information Tier 3 Specialist Carer Services information Required from own organisation and others – Advice Tier Expected knowledge Expected role to: Training Information Support Tier three: As for tier 2. for tier 2 As for tier 2 As for tier 2 for tier 2 Newcastle Carers Knowledge of all Carer support all available options to Social Internal/external Supervision/ NCC CH&SCD options. support a Carer with social care Work qualification / guidance e.g. NCC, consultancy Social Care Knowledge of relevant legislation and support needs. registration where NICE, GOV.UK, Assessment Officers and the ability to interpret and to undertake triage appropriate to role. Health & Social Care Social Workers inc. convey to the appropriate level. assessment/reviews in line with Internal/external Professionals hospitals Knowledge of relevant legislation, statutory obligations or in line training / e-learning Council. PROPS guidance and codes of practice with organisational policy and Continued Dedicated Carer Knowledge of referral to meet procedures as appropriate. professional service identified needs on the person’s development Knowledge of the complaints behalf to enable the person to procedure. make choices people to dispute or challenge decisions as appropriate to role to undertake a complaint investigation where appropriate to role.
CAB PALS Age UK GP, Health and Primary Care professionals Hospital Staff Healthwatch Advocacy Centre North Chain Reaction Ways to Wellness Agencies - Support Planners To enable Carers to explore choices and options available Understand what assistance Newcastle Carers can offer Know how to to Newcastle Carers Knowledge of Carer eligibility criteria for referral for an assessment Know how to refer someone to CH&SCD Know what support is provided by own organisation needs. Including accessing on the person’s behalf. provide and write supporting information referral forms to support people understand the response to a complaint and necessary assist with next steps. to Safeguarding Monitoring Reports if appropriate with Carer contact referral information Council’s Learning Management System (LMS) for NCC/YHN staff. Own organisations training Tier 3 – Specialist Carer Services information Advice Required from own organisation and others Tier Expected knowledge Expected role to: Training Information Support Tier three: Newcastle Carers NCC CH&SCD Social Care Assessment Officers Social Workers inc. hospitals PROPS Dedicated Carer service As for tier 2. Knowledge of all Carer support options. Knowledge of relevant legislation and the ability to interpret and convey to the appropriate level. Knowledge of relevant legislation, guidance and codes of practice Knowledge of referral to meet identified needs Knowledge of the complaints procedure. for tier 2 all available options to support a Carer with social care and support needs. to undertake triage assessment/reviews in line with statutory obligations or in line with organisational policy and procedures as appropriate. on the person’s behalf to enable the person to make choices people to dispute or challenge decisions as appropriate to role to undertake a complaint investigation where appropriate to role. As for tier 2 Social Work qualification / registration where appropriate to role. Internal/external training / e-learning Continued professional development As for tier 2 Internal/external guidance e.g. NCC, NICE, GOV.UK, Health & Social Care Professionals Council. for tier 2 Supervision/ consultancy
spectrums_of_advice_carers.docx