Section 4: Good conversations SLIDE 20: 5 stages to a good conversation 1. Open engaging questions 2. Active listening 3. Open exploratory questions 4. Information exchange 5. Summary and actions Facilitator Notes So to recap after the break, these are the 5 stages to a good conversation. Appropriate reflection (which we will be talking about in more detail) runs through all the stages when necessary. 1 Open, engaging (not leading) questions For example:- me a bit about what’s happening?” “Tell Rather than leading them:- the problem and how can I help?” “What’s Facilitator Notes We need to understand and appreciate the value and strength of questions. (Check understanding of ‘open’ ‘open question’).
Section 4: Good conversations SLIDE 20: 5 stages to a good conversation 1. Open engaging questions 2. Active listening 3. Open exploratory questions 4. Information exchange 5. Summary and actions Facilitator Notes So to recap after the break, these are the 5 stages to a good conversation. Appropriate reflection (which we will be talking about in more detail) runs through all the stages when necessary. 1 Open, engaging (not leading) questions For example:- “Tell me a bit about what’s happening?” Rather than leading them:- “What’s the problem and how can I help?” Facilitator Notes We need to understand and appreciate the value and strength of ‘open’ questions. (Check understanding of ‘open question’).
Skills-based-resource-pack-Better-Conversations-in-Information-Advice-and-Assistance-Services.docx