4.4 The organisation Clients, staff and other How do you measure the X X X stakeholders are able to effectiveness of your partnership evaluates the describe the evaluation and networking activities? effectiveness of its process and give examples of What examples can you, how the information is used to your staff/volunteers give of how partnerships and improve the service. partnerships or networks have networks to improve Examples should show helped improve the IAG measurable outcomes and link service(s)? the service. to improvements. 4.5 The organisation Managers and are able to Specifically, what X X X describe how the service is approaches do you use to quality defines quality quality assured and what assure your IAG service(s)? assurance plans, policies, procedures What are your QA and/or processes are in place processes telling you? approaches which are and how they are What have you done as a used to improve the implemented. result? What examples can you service. share of the impact quality assurance activity has had on service improvement? 4.6 Staff performance, Managers and can How do you evaluate staff X X X describe the process for and volunteer performance in linked to their role evaluating performance in relation to IAG service, team and within the aims and relation to roles, aims and individual objectives? objectives of the service. What improvements have objectives of the Managers are able to give been made to the IAG service as service, is reviewed measurable examples of how a result of improved effective staff performance has staff/volunteer performance? and evaluated to been in relation to service improve the service. aims and objectives. 4.7 Effective use is Clients, managers and staff What technologies do you X X are able to describe and give use to support the IAG service? made of technology to examples of how technology How have they improved improve the service. has enhanced the way they the IAG service? deliver the service. How do you know? 4.8 The organisation Managers and staff are able to How have you used the X x x provide examples of actions results of evaluation to develop continually reviews which have been taken to the IAG service? improvements to help improve the service on an Can you give examples of basis. recent changes to the IAG service inform the future aims (or its aims and objectives) following a review?
4.4 The organisation evaluates the effectiveness of its partnerships and networks to improve the service. Clients, staff and other stakeholders are able to describe the evaluation process and give examples of how the information is used to improve the service. Examples should show measurable outcomes and link to improvements. How do you measure the effectiveness of your partnership and networking activities? What examples can you, your staff/volunteers give of how partnerships or networks have helped improve the IAG service(s)? X X X 4.5 The organisation defines quality assurance approaches which are used to improve the service. Managers and are able to describe how the service is quality assured and what plans, policies, procedures and/or processes are in place and how they are implemented. Specifically, what approaches do you use to quality assure your IAG service(s)? What are your QA processes telling you? What have you done as a result? What examples can you share of the impact quality assurance activity has had on service improvement? X X X 4.6 Staff performance, linked to their role within the aims and objectives of the service, is reviewed and evaluated to improve the service. Managers and can describe the process for evaluating performance in relation to roles, aims and objectives of the service. Managers are able to give measurable examples of how effective staff performance has been in relation to service aims and objectives. How do you evaluate staff and volunteer performance in relation to IAG service, team and individual objectives? What improvements have been made to the IAG service as a result of improved staff/volunteer performance? X X X 4.7 Effective use is made of technology to improve the service. Clients, managers and staff are able to describe and give examples of how technology has enhanced the way they deliver the service. What technologies do you use to support the IAG service? How have they improved the IAG service? How do you know? X X 4.8 The organisation continually reviews improvements to help inform the future aims Managers and staff are able to provide examples of actions which have been taken to improve the service on an basis. How have you used the results of evaluation to develop the IAG service? Can you give examples of recent changes to the IAG service (or its aims and objectives) following a review? X x x
20.-matrix-Standard-SelfAssessment-Booklet-2016-1.docx