Performance measures chosen have the following attributes: 4.4 Do the performance Are meaningful and visible to an entity’s management measures selected offer group. clear and demonstrable evidence of the success Properly reflect user and stakeholder perceptions. (or otherwise) of the Can be used to identify the need for support or remedial contract? action as part of contract management activity. A baseline has been established in the business case for the 4.5 Are performance measures contract. related to delivery or Performance measures are tracked against that baseline. capability improvement tracked against an existing baseline? Service level agreement approaches and related measures. 4.6 Are there performance Investment appraisal and benefits management techniques are assessment measures for: constructed on a case-by-case basis. ongoing service delivery Objectives are identified during project scoping and in the desired results of individual preliminary business analysis activity, rooted in the programs of change or organisation’s long-term business strategy. improvement, the implementation For construction projects, confirmation that user satisfaction of projects has been or will be monitored as required. the overall results or effect of the deal? What does the entity want to have achieved by the end of the contract period? 5. Readiness for the future Areas to probe Evidence expected An updated business case, linked to the current business 5.1 Is there an ongoing need strategy. for the service? The options appraisal to include some or all of the following: 5.2 If the service will be nothing’. ‘Do needed in the future, what is its likely Retain the scope of the existing contract. Split the scope of the existing contract. Broaden the scope of the existing contract. Completely rethink the requirement for the contract. Consider single/multiple sources of supply. Combine new services with similar or complementary services.
4.4 Do the performance measures selected offer clear and demonstrable evidence of the success (or otherwise) of the contract? Performance measures chosen have the following attributes: Are meaningful and visible to an entity’s management group. Properly reflect user and stakeholder perceptions. Can be used to identify the need for support or remedial action as part of contract management activity. 4.5 Are performance measures related to delivery or capability improvement tracked against an existing baseline? A baseline has been established in the business case for the contract. Performance measures are tracked against that baseline. 4.6 Are there performance assessment measures for: ongoing service delivery the desired results of individual programs of change or improvement, the implementation of projects the overall results or effect of the deal? What does the entity want to have achieved by the end of the contract period? Service level agreement approaches and related measures. Investment appraisal and benefits management techniques are constructed on a case-by-case basis. Objectives are identified during project scoping and in preliminary business analysis activity, rooted in the organisation’s long-term business strategy. For construction projects, confirmation that user satisfaction has been or will be monitored as required. 5. Readiness for the future Areas to probe Evidence expected 5.1 Is there an ongoing need for the service? An updated business case, linked to the current business strategy. 5.2 If the service will be needed in the future, what is its likely The options appraisal to include some or all of the following: ‘Do nothing’. Retain the scope of the existing contract. Split the scope of the existing contract. Broaden the scope of the existing contract. Completely rethink the requirement for the contract. Consider single/multiple sources of supply. Combine new services with similar or complementary services.
RMG-106R.docx