Volunteer Grievance Policy and Procedure <Insert Organisation Name> Confidentiality and Privacy Policy and Procedure <Insert Organisation Name> Staff Grievance Policy and Procedure Approved CEO, Signature Review Annual Next Review Date 5.6 Volunteer Supervision Procedure Procedure Responsibility for supervision will be written into volunteer position description, as outlined in the Position Description Development and Review Policy and Procedure. Supervising staff will ensure all volunteers undergo appropriate induction and orientation including specific training regarding the role and performance management processes. Everyday Monitoring and Review Supervising staff will monitor everyday volunteer performance to ensure standards are met and customer and staff satisfaction with the service delivery. Where issues arise volunteers will be informed, and consulted as appropriate regarding potential solutions. Volunteers will be given regular opportunities to participate in and provide input into all review processes where changes identified may impact on their role. The appointed supervisor will be of all activities undertaken by the volunteer that are related to their work at <Insert Organisation Name>. The supervisor will ensure they are available for consultation when required. Regular Supervision Regular supervision meetings will be built into volunteer timetables in accordance with the Volunteer and Staff Supervision Policies and Procedures. The volunteer and supervisor will document the following using a supervision proforma: progress of service delivery activities, positive and constructive feedback incl. customer and staff satisfaction, issues raised and actions taken, training requested, volunteer performance and achievements, suggestions for improvement. All written records will be made available to the volunteer and checked for accuracy before they are filed in the volunteer’s personnel record. Volunteers will undergo a review meeting with supervising staff 3 months after commencement in a role to ensure suitability for both the volunteer and <Insert Organisation Name>. Absence of Supervisory Staff Supervising Staff – Where a supervising staff member is absent, the <Insert Position> becomes responsible for volunteer supervision and may appoint another staff member. If the new supervision and management arrangements mean the supervising staff member and the volunteer are not
Volunteer Grievance Policy and Procedure <Insert Organisation Name> Confidentiality and Privacy Policy and Procedure <Insert Organisation Name> Staff Grievance Policy and Procedure Approved CEO, Signature Review Annual Next Review Date 5.6 Volunteer Supervision Procedure Procedure Responsibility for supervision will be written into volunteer position description, as outlined in the Position Description Development and Review Policy and Procedure. Supervising staff will ensure all volunteers undergo appropriate induction and orientation including specific training regarding the role and performance management processes. Everyday Monitoring and Review Supervising staff will monitor everyday volunteer performance to ensure standards are met and customer and staff satisfaction with the service delivery. Where issues arise volunteers will be informed, and consulted as appropriate regarding potential solutions. Volunteers will be given regular opportunities to participate in and provide input into all review processes where changes identified may impact on their role. The appointed supervisor will be of all activities undertaken by the volunteer that are related to their work at <Insert Organisation Name>. The supervisor will ensure they are available for consultation when required. Regular Supervision Regular supervision meetings will be built into volunteer timetables in accordance with the Volunteer and Staff Supervision Policies and Procedures. The volunteer and supervisor will document the following using a supervision proforma: progress of service delivery activities, positive and constructive feedback incl. customer and staff satisfaction, issues raised and actions taken, training requested, volunteer performance and achievements, suggestions for improvement. All written records will be made available to the volunteer and checked for accuracy before they are filed in the volunteer’s personnel record. Volunteers will undergo a review meeting with supervising staff 3 months after commencement in a role to ensure suitability for both the volunteer and <Insert Organisation Name>. Absence of Supervisory Staff – Supervising Staff Where a supervising staff member is absent, the <Insert Position> becomes responsible for volunteer supervision and may appoint another staff member. If the new supervision and management arrangements mean the supervising staff member and the volunteer are not
2.2-Responsibilities-for-Volunteer-Involvement-Policy.docx