Recovery Outcome Review The first Recovery Outcome Review is organised 6 months after the Initial Review. Subsequent reviews (held annually or bi-annually) will use the Recovery Outcome Review, the first page of which is an opportunity for the service user and their Inspire Mental Health key worker to summarise the individual’s recovery journey. The pre-review Service User Questionnaire will also be completed with any issue raised becoming part of the review. Supplementary Review In response to changes, concerns, issues or incidents, a Supplementary Review may be arranged. Those present will receive a report on the relevant issues and agree appropriate changes to the Safety Management Plan and/or the Recovery Support Plan. Information and Agreement Update To ensure accurate and up to date information is easily accessible the Information and Agreement Update will be completed and placed in section 1 of the service user’s file when any of the relevant information changes and in particular following a review. Service user’s Rights Staff must work with the service user in a courteous manner which respects their individuality, safeguards their rights and exemplifies the core values of the service. This includes their rights as citizens including their Human Rights, welfare rights and tenancy rights. This will be achieved through partnership working with the service user and the relevant statutory agencies. Service users are consulted at all stages of the planning and review process they retain the right to ask for a review at any time and/or to appeal any decisions taken at a review. To do this, they will in the first instance, make their wishes known to the Scheme Manager or they can initiate the Inspire Complaints Procedure. If a service user is dissatisfied with the Inspire Mental Health support service, the Scheme Manager should address this with the service user. The service user has redress to the complaints procedure at any If a service user wants to change support provider, this should be referred to the statutory key worker to consider and facilitate this request. Changing to a different support provider will not impact on tenancy rights.
Recovery Outcome Review The first Recovery Outcome Review is organised 6 months after the Initial Review. Subsequent reviews (held annually or bi-annually) will use the Recovery Outcome Review, the first page of which is an opportunity for the service user and their Inspire Mental Health key worker to summarise the individual’s recovery journey. The pre-review Service User Questionnaire will also be completed with any issue raised becoming part of the review. Supplementary Review In response to changes, concerns, issues or incidents, a Supplementary Review may be arranged. Those present will receive a report on the relevant issues and agree appropriate changes to the Safety Management Plan and/or the Recovery Support Plan. Information and Agreement Update To ensure accurate and up to date information is easily accessible the Information and Agreement Update will be completed and placed in section 1 of the service user’s file when any of the relevant information changes and in particular following a review. Service user’s Rights Staff must work with the service user in a courteous manner which respects their individuality, safeguards their rights and exemplifies the core values of the service. This includes their rights as citizens including their Human Rights, welfare rights and tenancy rights. This will be achieved through partnership working with the service user and the relevant statutory agencies. Service users are consulted at all stages of the planning and review process they retain the right to ask for a review at any time and/or to appeal any decisions taken at a review. To do this, they will in the first instance, make their wishes known to the Scheme Manager or they can initiate the Inspire Complaints Procedure. If a service user is dissatisfied with the Inspire Mental Health support service, the Scheme Manager should address this with the service user. The service user has redress to the complaints procedure at any If a service user wants to change support provider, this should be referred to the statutory key worker to consider and facilitate this request. Changing to a different support provider will not impact on tenancy rights.
sop-2016-house-9.docx