Engagement Phases Use the information in this section to guide you through the engagement. Envision Phase (Kickoff and Scope) Pre-engagement Information-Gathering Phase For this engagement to be successful, it is vitally important that it is delivered within the context of a specific customer situation and environment and it is essential to find out as much as you can before being on site for the first time. Also be aware that the customer might not be able to answer specific questions for all workloads appropriately, because the owners of these workloads have long since left the company and these workloads have been left as a legacy. Be prepared to challenge the answers you are given with regard to these workloads. To gather as much insight as you can for the workloads to be migrated and for the customer’s environment in general, an Environmental Assessment Questionnaire has been prepared to collect this feedback in a structured way. Important: This questionnaire should be sent out to the customer by you or the Engagement Manager (EM) at least two weeks before the engagement’s planned start. Before sending out this questionnaire to the customer, get in touch with the account team or some of your fellow consultants with specific customer experience to discuss the questions (possibly adding or deleting some of them) and prepopulate some answers with the feedback provided by the account team. Even if answers are provided by the account team, leave the question together with the account team’s answer in the questionnaire for the customer to be able to comment on that. Be prepared to challenge the account team’s answers as well. As indicated earlier, make sure that the questionnaire is ready to be sent out at least two weeks before the engagement’s start. Discuss with your EM who is going to send out this questionnaire and who is going to be the contact person for follow-up questions the customer might have with regard to that. Also be sure that you have identified the right person within the customer’s organization for this questionnaire to be sent to; when in doubt, ask. When sending out this questionnaire, consider adding the following pieces of information: A short “How To” in terms of the kind and depth of answers you expect (best highlighted by an example)
Engagement Phases Use the information in this section to guide you through the engagement. Envision Phase (Kickoff and Scope) Pre-engagement Information-Gathering Phase For this engagement to be successful, it is vitally important that it is delivered within the context of a specific customer situation and environment and it is essential to find out as much as you can before being on site for the first time. Also be aware that the customer might not be able to answer specific questions for all workloads appropriately, because the owners of these workloads have long since left the company and these workloads have been left as a legacy. Be prepared to challenge the answers you are given with regard to these workloads. To gather as much insight as you can for the workloads to be migrated and for the customer’s environment in general, an Environmental Assessment Questionnaire has been prepared to collect this feedback in a structured way. Important: This questionnaire should be sent out to the customer by you or the Engagement Manager (EM) at least two weeks before the engagement’s planned start. Before sending out this questionnaire to the customer, get in touch with the account team or some of your fellow consultants with specific customer experience to discuss the questions (possibly adding or deleting some of them) and prepopulate some answers with the feedback provided by the account team. Even if answers are provided by the account team, leave the question together with the account team’s answer in the questionnaire for the customer to be able to comment on that. Be prepared to challenge the account team’s answers as well. As indicated earlier, make sure that the questionnaire is ready to be sent out at least two weeks before the engagement’s start. Discuss with your EM who is going to send out this questionnaire and who is going to be the contact person for follow-up questions the customer might have with regard to that. Also be sure that you have identified the right person within the customer’s organization for this questionnaire to be sent to; when in doubt, ask. When sending out this questionnaire, consider adding the following pieces of information: A short “How To” in terms of the kind and depth of answers you expect (best highlighted by an example)
SQL-IaaS-OLTP-Engagement_Delivery_Guide.docx