Box 15.6 Client and carer satisfaction and carer satisfaction’ is defined by four measures: ‘Client the proportion of people with disability aged 15–64 years who are satisfied with the quality of assistance received from organised and formal services in the last six months the proportion of people with disability aged 15–64 years who are satisfied with the range of organised and formal service options available the proportion of primary carers (of people with disability aged 0–64 who are satisfied with the quality of assistance received from formal services, by the person with disability and by the carer in the last six months the proportion of primary carers (of people with disability aged 0–64 years), who are satisfied with the range of formal service options available to help them in their caring role. A high or increasing proportion of clients and carers who are satisfied is desirable as it suggests that the service received was of a higher quality. Data reported for this measure are: comparable across jurisdictions and over time complete (subject to caveats) for the current reporting period. All required 2015 data are available for all jurisdictions. Nationally in 2015, of people aged 15–64 years with disability who received formal services in the previous six months, 78.7 per cent were satisfied with the of quality assistance they received (table 15A.57), and 49.2 per cent were satisfied with the of range services received (table 15A.62). These figures were not significantly different from 2012 (tables 15A.57 and 15A.62). Nationally, the proportion of primary carers who were satisfied with the of services quality received was 73.4 per cent in 2015 compared to 69.0 per cent in 2012 (figure 15.14), however there was no significant change in satisfaction with the of services received range (32.5 per cent in 2015) (table 15A.63). Data disaggregated by special needs groups are available in tables 15A.59–61 and 15A.63–65. Figure 15.14 Proportion of carers of people with disability who are satisfied with the quality of services receiveda a See box 15.6 and table 15A.58 for detailed definitions, footnotes and caveats. Source: ABS (unpublished) SDAC; table 15A.58.
Box 15.6 Client and carer satisfaction ‘Client and carer satisfaction’ is defined by four measures: the proportion of people with disability aged 15–64 years who are satisfied with the quality of assistance received from organised and formal services in the last six months the proportion of people with disability aged 15–64 years who are satisfied with the range of organised and formal service options available the proportion of primary carers (of people with disability aged 0–64 who are satisfied with the quality of assistance received from formal services, by the person with disability and by the carer in the last six months the proportion of primary carers (of people with disability aged 0–64 years), who are satisfied with the range of formal service options available to help them in their caring role. A high or increasing proportion of clients and carers who are satisfied is desirable as it suggests that the service received was of a higher quality. Data reported for this measure are: comparable across jurisdictions and over time complete (subject to caveats) for the current reporting period. All required 2015 data are available for all jurisdictions. Nationally in 2015, of people aged 15–64 years with disability who received formal services in the previous six months, 78.7 per cent were satisfied with the quality of assistance they received (table 15A.57), and 49.2 per cent were satisfied with the range of services received (table 15A.62). These figures were not significantly different from 2012 (tables 15A.57 and 15A.62). Nationally, the proportion of primary carers who were satisfied with the quality of services received was 73.4 per cent in 2015 compared to 69.0 per cent in 2012 (figure 15.14), however there was no significant change in satisfaction with the range of services received (32.5 per cent in 2015) (table 15A.63). Data disaggregated by special needs groups are available in tables 15A.59–61 and 15A.63–65. Figure 15.14 Proportion of carers of people with disability who are satisfied with the quality of services receiveda a See box 15.6 and table 15A.58 for detailed definitions, footnotes and caveats. Source: ABS (unpublished) SDAC; table 15A.58.
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