shortages, the Utility may restrict water usage after providing written notice to its customers and the Consumer Services Section. Notice will also be posted in the Utility’s office and on its website, if available. The notification must state the reason and nature of the restrictions, the date restrictions will become effective, the estimated date the restrictions end, and that failure to comply with the restrictions is grounds for disconnection. If a customer fails to comply with the water restrictions after receiving written notification, the Utility will provide a separate written warning letter to the customer including: The date; The name, mailing address, telephone number, emergency telephone number, and email address or website of the Utility; The customer’s name, account number, mailing address, service address if different; The water use restrictions and statement of how the customer is violating those restrictions; A statement that the customer’s service is subject to disconnection on or after a specific date; A warning to the customer that failure to immediately comply with the restrictions may result in disconnection of service; and A statement that the customer may dispute disconnection by contacting the Consumer Services Section. The notice must include the Consumer Services Section’s contact information provided in OAR 860-001-0020(2). If a customer fails to comply with the water restrictions after receiving written notification and the warning letter, the Utility will consult with the Consumer Services Section to determine if disconnection is appropriate. SERVICE QUALITY Rule 34: Adequacy of Service (OAR 860-036-1600) The Utility will maintain its facilities according to industry rules, regulations, and standards and in such condition to provide safe, adequate, and continuous service to its customers. The Utility will not intentionally diminish the quality of service below the level that can reasonably be provided by its facilities. Rule 35: Trouble Call
shortages, the Utility may restrict water usage after providing written notice to its customers and the Consumer Services Section. Notice will also be posted in the Utility’s office and on its website, if available. The notification must state the reason and nature of the restrictions, the date restrictions will become effective, the estimated date the restrictions end, and that failure to comply with the restrictions is grounds for disconnection. If a customer fails to comply with the water restrictions after receiving written notification, the Utility will provide a separate written warning letter to the customer including: The date; The name, mailing address, telephone number, emergency telephone number, and email address or website of the Utility; The customer’s name, account number, mailing address, service address if different; The water use restrictions and statement of how the customer is violating those restrictions; A statement that the customer’s service is subject to disconnection on or after a specific date; A warning to the customer that failure to immediately comply with the restrictions may result in disconnection of service; and A statement that the customer may dispute disconnection by contacting the Consumer Services Section. The notice must include the Consumer Services Section’s contact information provided in OAR 860-001-0020(2). If a customer fails to comply with the water restrictions after receiving written notification and the warning letter, the Utility will consult with the Consumer Services Section to determine if disconnection is appropriate. SERVICE QUALITY Rule 34: Adequacy of Service (OAR 860-036-1600) The Utility will maintain its facilities according to industry rules, regulations, and standards and in such condition to provide safe, adequate, and continuous service to its customers. The Utility will not intentionally diminish the quality of service below the level that can reasonably be provided by its facilities. Rule 35: Trouble Call
SAMPLE%20TARIFFS.docx