efficiency programs and tips that are offered by the utility that can help them manage their electricity bill 6 Customers Goal feel they were provided useful information explaining their bills 7 Customers Goal are of time-of-use rates 8 Customers Goal are aware of rate choices 9 Customers Goal have an optimal experience 10 Customers Tracking were provided with information and services to help
efficiency programs and tips that are offered by the utility that can help them manage their electricity bill 6 Customers feel they were provided useful information explaining their bills Goal 7 Customers are of time-of-use rates Goal 8 Customers are aware of rate choices Goal 9 Customers have an optimal experience Goal 10 Customers were provided with information and services to help Tracking
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