Ref Actions and milestones By when By whom RAG Action 1 Review access to urgent March 2017 CCGs Trust, Service Review as part of the formal contractual care standards for quality users/carers quality and performance schedules. New and service user/carer Action W L Collaborative/MAD Consider formal evaluation feedback. Alliance Agree methods and mechanisms to share service user and carer feedback. Link this action to West London Collaborative and MAD ‘I’ statement Making sure members to discuss options/methods for people with mental health gathering feedback and reporting on problems can get help 24 outcome to service providers and hours a day and that when commissioners. they ask for help, they are taken seriously New action Red as not commenced Action review as part of evaluation of 2 24/7/365 community March 2017 CNWL, WLMHT Rapid Response implementation and emergency assessment Service users/carers evaluation process to take place in a ‘where W L Collaborative/MAD clinically appropriate’: a Alliance safe place, defined by user/carer/referrer, typically away from secondary mental health or acute hospital settings: Action feedback from service users and Assessment to be focused carers on effectiveness to be captured on recovery and and reported to appropriate forums. information to support and sustain recovery should be clearly communicated and documented. CAMHS Out of Hours pilot launch: CNWL 3 Joint plan with Children’s March 2017 CAMHS area Jan 2016; WLMHT area Feb 2016 and Young People’s Commissioners & The agreement to secure community and Service commissioners CNWL, WLMHT in-patient crisis treatment and crisis MH and providers to secure services for young people is covered in the appropriate crisis MH
Ref Actions and milestones By when By whom RAG Action 1 New Action Review access to urgent care standards for quality and service user/carer feedback. Link this action to ‘I’ statement Making sure people with mental health problems can get help 24 hours a day and that when they ask for help, they are taken seriously March 2017 CCGs Trust, Service users/carers W L Collaborative/MAD Alliance Review as part of the formal contractual quality and performance schedules. Consider formal evaluation Agree methods and mechanisms to share service user and carer feedback. West London Collaborative and MAD members to discuss options/methods for gathering feedback and reporting on outcome to service providers and commissioners. New action Red as not commenced 2 24/7/365 community emergency assessment to take place in a ‘where clinically appropriate’: a safe place, defined by user/carer/referrer, typically away from secondary mental health or acute hospital settings: Assessment to be focused on recovery and information to support and sustain recovery should be clearly communicated and documented. March 2017 CNWL, WLMHT Service users/carers W L Collaborative/MAD Alliance Action review as part of evaluation of Rapid Response implementation and evaluation process Action feedback from service users and carers on effectiveness to be captured and reported to appropriate forums. 3 Joint plan with Children’s and Young People’s Service commissioners and providers to secure appropriate crisis MH March 2017 CAMHS Commissioners & CNWL, WLMHT CAMHS Out of Hours pilot launch: CNWL area Jan 2016; WLMHT area Feb 2016 The agreement to secure community and in-patient crisis treatment and crisis MH services for young people is covered in the
2-2-Crisis-Concordat-Delivery-Plan-2016-17-Updated-2016-03.docx