15 Percent of Tracking customers provided a personalized pricing plan comparison report 16 Open rates and Tracking click-thru rates for Rate emails 17 Number of views Tracking to Rate Education web pages 18 Number of Tracking customers who have changed rates over the last quarter 19 Percent of Tracking customers on TOU rates 20 % of customers Tracking using bill comparison tools ORA Suggested Metrics Metric Metric Goal vs. # Tracking 21 Proportion of Goal customers that are aware of the rate changes and potential impacts on their bills 22 Website activity: Tracking Length of time, # of pages visited, unique visitors, referrals to
15 Percent of customers provided a personalized pricing plan comparison report Tracking 16 Open rates and click-thru rates for Rate emails Tracking 17 Number of views to Rate Education web pages Tracking 18 Number of customers who have changed rates over the last quarter Tracking 19 Percent of customers on TOU rates Tracking 20 % of customers using bill comparison tools Tracking ORA Suggested Metrics Metric # Metric Goal vs. Tracking 21 Proportion of customers that are aware of the rate changes and potential impacts on their bills Goal 22 Website activity: Length of time, # of pages visited, unique visitors, referrals to Tracking
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