Delivering personal care and/or clinical care Consumer outcome I get personal care and/or clinical care that is safe and right for me. Organisation statement Personal care and clinical care services are delivered in accordance with the consumer’s needs and preferences to optimise health and wellbeing and to maximise the consumer’s function. Requirements The organisation demonstrates the following: Personal care is safe, effective, aligns with the consumer’s preferences, and optimises health and wellbeing. Clinical care is best practice, appropriate to the consumer, involves shared decision making and optimises the consumer’s health and wellbeing. The needs and preferences of consumers nearing the end of life are recognised and addressed, their comfort maximised and their dignity preserved. Sudden or unexpected deterioration or change of a consumer’s function, capacity or physical condition is recognised and responded to in a timely manner. care that the consumer requires is not an expected component of services provided, the service facilitates timely referrals to other providers, organisations and individuals. Critical information about the consumer’s condition, needs and preferences is communicated within the organisation or with relevant others where responsibility for care is shared and care is coordinated. Identification and management of high-impact or high-prevalence associated with the care of each consumer, including but not limited to falls, pressure injuries, medication misadventure, choking, malnutrition, dehydration, pain and delirium. Minimisation of infection-related risks to consumers, workforce and the broader community through implementing: and transmission-based precautions to prevent and control infection stewardship. Rationale and evidence The delivery of safe, effective and quality personal and clinical care is a basic consumer and community expectation. Standard 3 sets out the key requirements that underpin the delivery of consumer-centred, safe, effective and quality personal care and clinical care. The standard would apply to any service that delivers personal care (such as bathing, assistance with toileting, and assistance with eating) or clinical care (such as nursing care). Standard 3 reflects the following concepts: Clinical care is best practice‘Best practice’ means that, to achieve the best possible outcomes for consumers, the diagnosis, treatment or care that is provided is timely and
Delivering personal care and/or clinical care Consumer outcome I get personal care and/or clinical care that is safe and right for me. Organisation statement Personal care and clinical care services are delivered in accordance with the consumer’s needs and preferences to optimise health and wellbeing and to maximise the consumer’s function. Requirements The organisation demonstrates the following: Personal care is safe, effective, aligns with the consumer’s preferences, and optimises health and wellbeing. Clinical care is best practice, appropriate to the consumer, involves shared decision making and optimises the consumer’s health and wellbeing. The needs and preferences of consumers nearing the end of life are recognised and addressed, their comfort maximised and their dignity preserved. Sudden or unexpected deterioration or change of a consumer’s function, capacity or physical condition is recognised and responded to in a timely manner. care that the consumer requires is not an expected component of services provided, the service facilitates timely referrals to other providers, organisations and individuals. Critical information about the consumer’s condition, needs and preferences is communicated within the organisation or with relevant others where responsibility for care is shared and care is coordinated. Identification and management of high-impact or high-prevalence associated with the care of each consumer, including but not limited to falls, pressure injuries, medication misadventure, choking, malnutrition, dehydration, pain and delirium. Minimisation of infection-related risks to consumers, workforce and the broader community through implementing: and transmission-based precautions to prevent and control infection stewardship. Rationale and evidence The delivery of safe, effective and quality personal and clinical care is a basic consumer and community expectation. Standard 3 sets out the key requirements that underpin the delivery of consumer-centred, safe, effective and quality personal care and clinical care. The standard would apply to any service that delivers personal care (such as bathing, assistance with toileting, and assistance with eating) or clinical care (such as nursing care). Standard 3 reflects the following concepts: Clinical care is best practice‘Best practice’ means that, to achieve the best possible outcomes for consumers, the diagnosis, treatment or care that is provided is timely and
Single%20Aged%20Care%20Quality%20Framework%20%20Draft%20Quality%20Standards%20Consultation%20Paper.docx