colleagues; ensuring Will the role holder be required to initiate or lead any networks mutual exchange of internally or externally? If so what are they and what is their information; influencing purpose? developments through one’s contacts; and Examples may include: building an external Build and maintain external professional relationships relevant to reputation. Liaison is the needs of the University and represent the University as making one-off contacts appropriate. for work related reasons. A network in an Establish and maintain effective working relationships at all levels interconnecting group of both internally and externally. people who exchange information, contact and Utilise effective negotiation and networking skills, in order to build experience on a recurrent and maintain internal and external networks to benefit the basis for professional University. purposes connect with the role. Exchange information with other staff for effective working (e.g. checking availability for meetings, making room bookings). Participate in Administrator’s network to exchange information on effective ways of working. Service Delivery: Covers the provision of What service will the role holder provide and to whom? help and assistance to a high standard of service Will the role holder investigate the needs of the customer and to students, visitors, then adapt the service to meet their requirements? If so, using members of and an example describe how? other users of the University. This may Will the role holder set or contribute to the setting and include reacting to monitoring of the overall standards for the service? requests for information or advice; actively offering Examples may include: or promoting the services Provide a responsive and accurate service to staff and external of the institution to others; contacts. and setting the overall standards of service Set up and monitor service standards by seeking and acting upon offered. customer feedback. The term customer is Provide a responsive service based on staff and student needs. used in its broadest Contact is normally initiated by the customer. to include anyone who consumes or benefits Identify changes to users’ needs by obtaining feedback from staff from the services and students. provided by role holders and includes other Discuss feedback obtained with Line manager with a view to members of staff as well modifying the service provided. as students, visitors and clients. Contact potential customers to let them know of new services.
colleagues; ensuring mutual exchange of information; influencing developments through one’s contacts; and building an external reputation. Liaison is making one-off contacts for work related reasons. A network in an interconnecting group of people who exchange information, contact and experience on a recurrent basis for professional purposes connect with the role. Will the role holder be required to initiate or lead any networks internally or externally? If so what are they and what is their purpose? Examples may include: Build and maintain external professional relationships relevant to the needs of the University and represent the University as appropriate. Establish and maintain effective working relationships at all levels both internally and externally. Utilise effective negotiation and networking skills, in order to build and maintain internal and external networks to benefit the University. Exchange information with other staff for effective working (e.g. checking availability for meetings, making room bookings). Participate in Administrator’s network to exchange information on effective ways of working. Service Delivery: Covers the provision of help and assistance to a high standard of service to students, visitors, members of and other users of the University. This may include reacting to requests for information or advice; actively offering or promoting the services of the institution to others; and setting the overall standards of service offered. The term customer is used in its broadest to include anyone who consumes or benefits from the services provided by role holders and includes other members of staff as well as students, visitors and clients. What service will the role holder provide and to whom? Will the role holder investigate the needs of the customer and then adapt the service to meet their requirements? If so, using an example describe how? Will the role holder set or contribute to the setting and monitoring of the overall standards for the service? Examples may include: Provide a responsive and accurate service to staff and external contacts. Set up and monitor service standards by seeking and acting upon customer feedback. Provide a responsive service based on staff and student needs. Contact is normally initiated by the customer. Identify changes to users’ needs by obtaining feedback from staff and students. Discuss feedback obtained with Line manager with a view to modifying the service provided. Contact potential customers to let them know of new services.
RoleDescriptionForm-GuidanceonCompleting%20August%202015.docx