1.4 Have all the governance Updated operational communications strategy, • and stakeholder issues communications plan and issues log. been addressed? These Governance structure reciprocated in both client • include: and provider organisation. the statutory process • Issues addressed at the appropriate level in client • communications and provider organisations. and • external relations Staff empowerment to make decisions and • • stakeholder involvement. environmental issues • personnel. • 1.5 Are the users satisfied Details of user groups, outputs and the feedback • with the operational process. service? Indication of advance preparation for changes in • way services are delivered. User-friendly to the services provided. • 2. Review of Operating Phase Areas to probe Evidence expected 2.1 Is the service/facility Documented operating parameters, updated as • operating to defined change. parameters? Updated service agreements, where • applicable. Service delivery is measured against defined • parameters. Confirmation that the measures used to address • poor or non-performance are effective The facility is safe to operate and maintain. • Sustainability targets are met or exceeded. • Client/stakeholder satisfaction and experiences • are assessed. 2.2 Have the project New trained and existing staff skills updated. • documentation, Updated training material . • training material and Responsibilities for updating training material and training programme • documentation defined. been delivered and kept up to date? The occupational health and safety record updated • as required. 2.3 Are the contractual Project records demonstrating effective contract • relationships management procedures. satisfactory? Supplier and client staff who are enthusiastic, • mutually respectful and united in their objectives. Improvements to the contract. • Regular reviews between supplier and client. • Action plans exist. • Measurement of contract improvements. • Reports on work done and plans for expected • work. 2.4 Are there plans for Ongoing forward resource plans, as required; • continued contract Succession planning for key • management? Skills appraisal and for addressing shortfalls • 2.5 Are plans for ongoing An updated risk register, risk reporting and • risk management up to management. date?
1.4 Have all the governance and stakeholder issues been addressed? These include: • the statutory process • communications • external relations • environmental issues • personnel. • Updated operational communications strategy, communications plan and issues log. • Governance structure reciprocated in both client and provider organisation. • Issues addressed at the appropriate level in client and provider organisations. and • Staff empowerment to make decisions and stakeholder involvement. 1.5 Are the users satisfied with the operational service? • Details of user groups, outputs and the feedback process. • Indication of advance preparation for changes in way services are delivered. • User-friendly to the services provided. 2. Review of Operating Phase Areas to probe Evidence expected 2.1 Is the service/facility operating to defined parameters? • Documented operating parameters, updated as change. • Updated service agreements, where applicable. • Service delivery is measured against defined parameters. • Confirmation that the measures used to address poor or non-performance are effective • The facility is safe to operate and maintain. • Sustainability targets are met or exceeded. • Client/stakeholder satisfaction and experiences are assessed. 2.2 Have the project documentation, training material and training programme been delivered and kept up to date? • New trained and existing staff skills updated. • Updated training material . • Responsibilities for updating training material and documentation defined. • The occupational health and safety record updated as required. 2.3 Are the contractual relationships satisfactory? • Project records demonstrating effective contract management procedures. • Supplier and client staff who are enthusiastic, mutually respectful and united in their objectives. • Improvements to the contract. • Regular reviews between supplier and client. • Action plans exist. • Measurement of contract improvements. • Reports on work done and plans for expected work. 2.4 Are there plans for continued contract management? • Ongoing forward resource plans, as required; • Succession planning for key • Skills appraisal and for addressing shortfalls 2.5 Are plans for ongoing risk management up to date? • An updated risk register, risk reporting and management.
RMG-106-guidance-assurance-reviews-process.docx