the primary tool for 50% 50% LS 50% collecting data on 5/10 5/10 how patients feel 84% 84% UK 50% about the services 21/25 21/25 they are provided at 100% 100% US 50% the hospital. 3/3 3/3 66% 66% Overall 50% 33/50 33/50 Comments: Percentages are calculated on the number of people eligible to receive a survey vs. the number of people who completed the surveys. Inpatient Consumer Survey Results: 1Q 2Q 3Q 4Q YTD 2018 2018 2018 2018 Average # Indicators 1 I am better able to deal with crisis. 61% 61% 2 61% 61% My symptoms are not bothering me as much. 3 The medications I am taking help me control 62% 62% symptoms that used to bother me. 4 I do better in social situations. 62% 62% 5 63% 63% I deal more effectively with problems. 6 64% 64% I was treated with dignity and respect. 7 Staff here believed that I could grow, change and 62% 62% recover. 8 I felt comfortable asking questions about my 65% 65% treatment and medications. 9 67% 67% I was encouraged to use self-help/support groups. 10 I was given information about how to manage my 62% 62% medication side effects. 11 63% 63% My other medical conditions were treated. 12 359% 359% I felt this hospital stay was necessary. 13 I felt free to complain without fear of retaliation. 62% 62% 14 I felt safe to refuse medication or treatment during 60% 60% my hospital stay. 15 60% 60% My complaints and grievances were addressed. 62% 16 I participated in planning my discharge. 62%
the primary tool for collecting data on how patients feel about the services they are provided at the hospital. LS 50% 50% 5/10 50% 5/10 UK 50% 84% 21/25 84% 21/25 US 50% 100% 3/3 100% 3/3 Overall 50% 66% 33/50 66% 33/50 Comments: Percentages are calculated on the number of people eligible to receive a survey vs. the number of people who completed the surveys. Inpatient Consumer Survey Results: # Indicators 1Q 2018 2Q 2018 3Q 2018 4Q 2018 YTD Average 1 I am better able to deal with crisis. 61% 61% 2 My symptoms are not bothering me as much. 61% 61% 3 The medications I am taking help me control symptoms that used to bother me. 62% 62% 4 I do better in social situations. 62% 62% 5 I deal more effectively with problems. 63% 63% 6 I was treated with dignity and respect. 64% 64% 7 Staff here believed that I could grow, change and recover. 62% 62% 8 I felt comfortable asking questions about my treatment and medications. 65% 65% 9 I was encouraged to use self-help/support groups. 67% 67% 10 I was given information about how to manage my medication side effects. 62% 62% 11 My other medical conditions were treated. 63% 63% 12 I felt this hospital stay was necessary. 359% 359% 13 I felt free to complain without fear of retaliation. 62% 62% 14 I felt safe to refuse medication or treatment during my hospital stay. 60% 60% 15 My complaints and grievances were addressed. 60% 60% 16 I participated in planning my discharge. 62% 62%
RiverviewQuarterlyReport1Q2018.docx