Student Assist with all Student Support Services Business Hours Ensuring students are Dependent on query. Support matters related Officer: aware of all support Within 5 to 10 working Post Services / FOI to students services available to days. M. Hargadon Telephone Officer them. Response time Online Ensuring accidents are Administrator: dependent on student recorded and reported to H Face to face C McGlashin (shared) response time and & S Officer and IPB outside body Dealing with complaints in line with the Disciplinary As per Student Charter Procedure as outlined in the Student Charter In accordance with FOI Dealing with FOI Requests Act as outlined in the FOI Act Library Provide learning Librarian: During Term Time Ensuring that students Email; Post Upon request, typically materials to assist have access to the latest within 5 working days J. Foran Monday - Thursday Telephone students in the relevant recommended Face to face 9.00am-9.00pm learning process reading materials and other Friday Library information related to their learning. Maintain active 9.00am-5.00pm links with the world wide Saturday sources of information. 10.00am-2.00pm Out of Term Time Monday-Friday: 9.00am-5.00pm Monday - Friday Reception Main reception for Receptionist: Reception / information Email; Immediate response Institute desk 9.00am-5.00pm. Evelyn Glynn Post (also postal service for Telephone service Gillian Goulden Telephone institute) Mail Service Face to face Back up support from School Administrative Staff
Student Support Services / FOI Officer Assist with all matters related to students Student Support Services Officer: M. Hargadon Administrator: C McGlashin (shared) Business Hours Ensuring students are aware of all support services available to them. Ensuring accidents are recorded and reported to H & S Officer and IPB Dealing with complaints in line with the Disciplinary Procedure as outlined in the Student Charter Dealing with FOI Requests as outlined in the FOI Act Post Telephone Online Face to face Dependent on query. Within 5 to 10 working days. Response time dependent on student response time and outside body As per Student Charter In accordance with FOI Act Library Provide learning materials to assist students in the learning process Librarian: J. Foran Library During Term Time Monday - Thursday 9.00am-9.00pm Friday 9.00am-5.00pm Saturday 10.00am-2.00pm Out of Term Time Monday-Friday: 9.00am-5.00pm Ensuring that students have access to the latest relevant recommended reading materials and other information related to their learning. Maintain active links with the world wide sources of information. Email; Post Telephone Face to face Upon request, typically within 5 working days Reception Main reception for Institute (also postal service for institute) Receptionist: Evelyn Glynn Gillian Goulden Back up support from School Administrative Staff Monday - Friday 9.00am-5.00pm. Reception / information desk Telephone service Mail Service Email; Post Telephone Face to face Immediate response
Service-Level-Agreement-Student-Support-Services-April-2015.docx