Key performance measures Below are the three standard key performance measures that peaks funded under the Sector Development program will be required to report on annually. Service result/outcomes Action Performance measure Data ADVICE Peaks seek input from consumers, the % of members and/or stakeholders Annual Key government stakeholders demonstrate sector and independent stakeholders reporting: member/stakeholder awareness of key issues impacting the to advise relevant government peak organisations have sought their survey sector or consumers that can inform stakeholders of key issues to inform views around key issues to inform policy development and implementation of sound sound social policy. % of government stakeholders reporting: Annual Sector social policy peak organisations have engaged with Development program them effectively to provide advice Survey (Program regarding key issues that inform Manager) development and implementation of sound social policy KNOWLEDGE Peaks support sector organisations % of members and/or stakeholders reporting Annual Sector organisations and consumers/ and consumers to increase knowledge that they are: member/stakeholder demonstrate increased knowledge of and understanding of reforms and survey relevant reforms and policy policy. well informed by peak about developments in the sector and related policies. CAPACITY Peaks offer a range of initiatives to % of members and/or stakeholders reporting Annual Sector organisations demonstrate support service providers to develop that they are: member/stakeholder increased capacity to deliver services for and improve capacity to deliver survey clients in a sustainable and effective services sustainably. supported by peak to develop capacity: manner in sustainable and effective service delivery to achieve client outcomes Consumers/citizens are empowered to Peaks support consumers/citizens to (member organisations/industry engage with government, service providers be empowered to engage with bodies) or and participate in their community. government, service providers and participate in their community. to engage with government, service providers and participate in their community (consumer representatives)
Key performance measures Below are the three standard key performance measures that peaks funded under the Sector Development program will be required to report on annually. Service result/outcomes Action Performance measure Data ADVICE Key government stakeholders demonstrate awareness of key issues impacting the sector or consumers that can inform development and implementation of sound social policy Peaks seek input from consumers, the sector and independent stakeholders to advise relevant government stakeholders of key issues to inform sound social policy. % of members and/or stakeholders reporting: peak organisations have sought their views around key issues to inform policy Annual member/stakeholder survey % of government stakeholders reporting: peak organisations have engaged with them effectively to provide advice regarding key issues that inform development and implementation of sound social policy Annual Sector Development program Survey (Program Manager) KNOWLEDGE Sector organisations and consumers/ demonstrate increased knowledge of relevant reforms and policy Peaks support sector organisations and consumers to increase knowledge and understanding of reforms and policy. % of members and/or stakeholders reporting that they are: well informed by peak about developments in the sector and related policies. Annual member/stakeholder survey CAPACITY Sector organisations demonstrate increased capacity to deliver services for clients in a sustainable and effective manner Consumers/citizens are empowered to engage with government, service providers and participate in their community. Peaks offer a range of initiatives to support service providers to develop and improve capacity to deliver services sustainably. Peaks support consumers/citizens to be empowered to engage with government, service providers and participate in their community. % of members and/or stakeholders reporting that they are: supported by peak to develop capacity: in sustainable and effective service delivery to achieve client outcomes (member organisations/industry bodies) or to engage with government, service providers and participate in their community (consumer representatives) Annual member/stakeholder survey
Sector_Development_Program_Guidelines_March_2017.DOCX