Primary Eye Care (Heart of West Midlands) Ltd Eye Conditions Service Primary Eyecare (Heart of West Midlands) Ltd: Managing Document name: Primary Eyecare (Heart of West Midlands) Ltd : Managing Subcontractor Performance Date created: Jan 16 Author: C Barlow Approved by: I Hadfield P Rockett Jan 16 Subcontractor Performance Definitions The following definitions will in this document: Primary Eyecare (Heart of West Midlands) Ltd will be known as “the Company” A practice providing community services will be known as “the subcontractor”. The Clinical Commissioning Group(s) commissioning services from the Company will be known as ‘the commissioner’ Introduction It is the Company’s responsibility to manage the subcontractors involved in undertaking community services. This Standard Operating Procedure explains how the Company will manage its subcontractors’ performance, and ensure that the commissioner’s requirements will be fully met at all times. The Company’s clinical governance and performance lead will be the coordinating commissioner’s main point of contact within the Company. The Clinical Governance and Performance Lead will be responsible for the monitoring of all clinical governance and quality assurance arrangements including dealing with complaints and monitoring and managing the performance of the network of optical practice subcontractors in line with the Company’s Standard Operating Procedure. This includes: Analysing subcontractor performance reports on a monthly basis to identify optical practices that require performance management intervention. Implementation of the appropriate performance management measures. Addressing training needs and implementing any training. Designing communications to sub-contractors e.g. monthly news bulletin. The contract between the Company and the subcontractor will set out the subcontractor’s responsibilities in managing the optometrists providing the service and ensuring that the commissioner’s requirements are fully met at all times. Any performance shortfalls and/or complaints identified with the subcontractor will be resolved by the Company.
Primary Eye Care (Heart of West Midlands) Ltd Eye Conditions Service Document name: Primary Eyecare (Heart of West Midlands) Ltd : Managing Subcontractor Performance Date created: Jan 16 Author: C Barlow Approved by: I Hadfield P Rockett Jan 16 Primary Eyecare (Heart of West Midlands) Ltd: Managing Subcontractor Performance Definitions The following definitions will in this document: Primary Eyecare (Heart of West Midlands) Ltd will be known as “the Company” A practice providing community services will be known as “the subcontractor”. The Clinical Commissioning Group(s) commissioning services from the Company will be known as ‘the commissioner’ Introduction It is the Company’s responsibility to manage the subcontractors involved in undertaking community services. This Standard Operating Procedure explains how the Company will manage its subcontractors’ performance, and ensure that the commissioner’s requirements will be fully met at all times. The Company’s clinical governance and performance lead will be the coordinating commissioner’s main point of contact within the Company. The Clinical Governance and Performance Lead will be responsible for the monitoring of all clinical governance and quality assurance arrangements including dealing with complaints and monitoring and managing the performance of the network of optical practice subcontractors in line with the Company’s Standard Operating Procedure. This includes: Analysing subcontractor performance reports on a monthly basis to identify optical practices that require performance management intervention. Implementation of the appropriate performance management measures. Addressing training needs and implementing any training. Designing communications to sub-contractors e.g. monthly news bulletin. The contract between the Company and the subcontractor will set out the subcontractor’s responsibilities in managing the optometrists providing the service and ensuring that the commissioner’s requirements are fully met at all times. Any performance shortfalls and/or complaints identified with the subcontractor will be resolved by the Company.
Solihull-MECS-service-pack-UpdatedMAR17.docx