Promoting Quality Qualitative Indicator 2012-13 Reference Point or Target Adequate progress is made in the Aged Care Reform Implementation Council development of quality indicators reports on progress Satisfaction with the operation of the Results of satisfaction surveys indicate that Complaints Scheme the majority of complainants and approved providers responding to the survey are satisfied with the operation of the Complaints Scheme Table 4.26: Quantitative Key Performance Indicators for Program 4.5 Promoting Quality 2011-12 2012-13 2013-14 2014-15 2015-16 Quantitative Revised Budget Forward Forward Forward Indicators Budget Target Year 1 Year 2 Year 3 Percentage of occasions where the Department has taken appropriate action against approved providers to N/A 100% 100% 100% 100% address serious noncompliance that threatens the health, welfare or interests of care recipients Program 4.6: Ageing and service improvement Program Objectives Support for people living with dementia In 2012-13, funding will be provided through the Aged Care Service Improvement and Healthy Ageing Grants Fund, to improve health care services for people with dementia, including by enabling more timely diagnosis and early intervention in primary care, and better coordinated hospital services. In addition, Dementia Behaviour Management Advisory Services will be expanded to enable support for primary and acute care services to more effectively support patients with dementia. Support for a diverse community
Promoting Quality Qualitative Indicator 2012-13 Reference Point or Target Adequate progress is made in the development of quality indicators Aged Care Reform Implementation Council reports on progress Satisfaction with the operation of the Complaints Scheme Results of satisfaction surveys indicate that the majority of complainants and approved providers responding to the survey are satisfied with the operation of the Complaints Scheme Table 4.26: Quantitative Key Performance Indicators for Program 4.5 Promoting Quality Quantitative Indicators 2011-12 Revised Budget 2012-13 Budget Target 2013-14 Forward Year 1 2014-15 Forward Year 2 2015-16 Forward Year 3 Percentage of occasions where the Department has taken appropriate action against approved providers to address serious noncompliance that threatens the health, welfare or interests of care recipients N/A 100% 100% 100% 100% Program 4.6: Ageing and service improvement Program Objectives Support for people living with dementia In 2012-13, funding will be provided through the Aged Care Service Improvement and Healthy Ageing Grants Fund, to improve health care services for people with dementia, including by enabling more timely diagnosis and early intervention in primary care, and better coordinated hospital services. In addition, Dementia Behaviour Management Advisory Services will be expanded to enable support for primary and acute care services to more effectively support patients with dementia. Support for a diverse community
2.04_Outcome_4_A.docx