Please note copies of the final report may also be shared with Healthcare Improvement Scotland, the Mental Welfare Commission for Scotland and the Procurator Fiscal as appropriate. What happens next? The aim of the review process is to identify lessons learned, develop recommendations and implement improvements that will prevent similar adverse events occurring in the future. An improvement plan will be developed and implemented to address the recommendations and ensure that lessons are learnt and systems and processes improved. You should be involved in the development and implementation of the improvements and your manager should support you with this. Who can I contact for further information or support? You may wish to discuss any questions or concerns you have your manager, supervisor or staff side representative. The Central Support Team will also be happy to discuss any concerns with you. Extension number xxxxxxx Practical guidance for coping Recognise that healthcare is complex and things can go wrong we are not infallible – and despite best efforts errors happen. Expect the adverse event to bother you remember your response is temporary and – you are having a normal response to an abnormal event. Make a conscious effort to work through it. Realise that others around you may be under stress too if others were involved help – them too, share your feelings. Talk to friends orcolleagues about your experience this – can help reduce feelings of isolation and stress. Participate in debrief sessions where it is not deemed mandatory to attend, it is – recognised as a valuable tool in supporting staff. Ensure you are involved, in and kept informed of, the adverse event review process it – is important to contribute to the review and provide insight into preventing recurrence and identify lessons and improvements. Take time to relax relaxation techniques can be helpful in dealing with stress and – taking time to recover is essential. Look after yourself getting enough sleep is important, especially now. If you have – trouble sleeping for more than a week contact your GP. Get some exercise a brisk – walk is good for the body and can help combat stress. Maintain a good diet a healthy – diet can counter the impact of stress, boosting the immune system and lowering blood pressure. Follow a structured schedule accept you are not capable of doing all things all the – time. Be flexible and remember you are healing. Keep life as normal as possible. Spend time with family and friends don’t isolate yourself and take time for things you – enjoy.
Please note copies of the final report may also be shared with Healthcare Improvement Scotland, the Mental Welfare Commission for Scotland and the Procurator Fiscal as appropriate. What happens next? The aim of the review process is to identify lessons learned, develop recommendations and implement improvements that will prevent similar adverse events occurring in the future. An improvement plan will be developed and implemented to address the recommendations and ensure that lessons are learnt and systems and processes improved. You should be involved in the development and implementation of the improvements and your manager should support you with this. Who can I contact for further information or support? You may wish to discuss any questions or concerns you have your manager, supervisor or staff side representative. The Central Support Team will also be happy to discuss any concerns with you. Extension number xxxxxxx Practical guidance for coping Recognise that healthcare is complex and things can go wrong – we are not infallible and despite best efforts errors happen. Expect the adverse event to bother you – remember your response is temporary and you are having a normal response to an abnormal event. Make a conscious effort to work through it. Realise that others around you may be under stress too – if others were involved help them too, share your feelings. Talk to friends orcolleagues about your experience – this can help reduce feelings of isolation and stress. Participate in debrief sessions – where it is not deemed mandatory to attend, it is recognised as a valuable tool in supporting staff. Ensure you are involved, in and kept informed of, the adverse event review process – it is important to contribute to the review and provide insight into preventing recurrence and identify lessons and improvements. Take time to relax – relaxation techniques can be helpful in dealing with stress and taking time to recover is essential. Look after yourself – getting enough sleep is important, especially now. If you have trouble sleeping for more than a week contact your GP. Get some exercise – a brisk walk is good for the body and can help combat stress. Maintain a good diet – a healthy diet can counter the impact of stress, boosting the immune system and lowering blood pressure. Follow a structured schedule – accept you are not capable of doing all things all the time. Be flexible and remember you are healing. Keep life as normal as possible. Spend time with family and friends – don’t isolate yourself and take time for things you enjoy.
SAER%20staff%20FAQ.docx