Definition of the How to make a Expected response and Service Responsible Staff of Availability Priorities and standards Service Request status update time Administrator: Admissions Processing of applicants Business Hours; Respond to all enquiries on On-line Acted upon immediately. to courses; Direct programmes M Tully Drop-in Counter Resolution dependant on Phone transfer; CAO Deal with all applications Service: and may take up to Email to programmes, including 5 working days. Monday-Thursday Administrator: Post follow up work such as 11.30am - 13.00pm F McCann Face to face fees, grants, RPL and 14.00pm 15.00pm – transcripts. Friday 11.00am - 13.00pm Registration Registration of all Registration Secretary: Business Ensure students are On-line Acted upon immediately. students registered correctly and Drop-in Counter Phone Resolution dependant on D. Johnston fees paid. query and may take up to Service: Email Administrator: Receipts for fees for on- 5 working days Post M. Moore Monday-Thursday line programmes Face to face 11.30am - 13.00pm 2.00pm 15.00pm – Friday 11.00am - 13.00pm Online Registration of Administrator: Business Hours Ensure online students On-line Acted upon immediately. Registration students are registered Resolution dependant on Fidelma Conway query and may take up to Email Sarah Walsh 5 working days. Post Taraneh Mosadegh Face to face Mary McLoughlin Recruitment Recruitment of Marketing Officer: By Appointment Recruitment of students to On-line Acted upon immediately Students all programmes Phone Hilary McPartland Email Schools Liaison Officer: Post D McGoldrick
Service Definition of the Service Responsible Staff of Availability Priorities and standards How to make a Request Expected response and status update time Admissions Processing of applicants to courses; Direct transfer; CAO Administrator: M Tully Administrator: F McCann Business Hours; Drop-in Counter Service: Monday-Thursday 11.30am - 13.00pm 14.00pm – 15.00pm Friday 11.00am - 13.00pm Respond to all enquiries on programmes Deal with all applications to programmes, including follow up work such as fees, grants, RPL and transcripts. On-line Phone Email Post Face to face Acted upon immediately. Resolution dependant on and may take up to 5 working days. Registration Registration of all students Registration Secretary: D. Johnston Administrator: M. Moore Business Drop-in Counter Service: Monday-Thursday 11.30am - 13.00pm 2.00pm – 15.00pm Friday 11.00am - 13.00pm Ensure students are registered correctly and fees paid. Receipts for fees for on- line programmes On-line Phone Email Post Face to face Acted upon immediately. Resolution dependant on query and may take up to 5 working days Online Registration Registration of students Administrator: Fidelma Conway Sarah Walsh Taraneh Mosadegh Mary McLoughlin Business Hours Ensure online students are registered On-line Email Post Face to face Acted upon immediately. Resolution dependant on query and may take up to 5 working days. Recruitment Recruitment of Students Marketing Officer: Hilary McPartland Schools Liaison Officer: D McGoldrick By Appointment Recruitment of students to all programmes On-line Phone Email Post Acted upon immediately
Service-Level-Agreement-Student-Support-Services-April-2015.docx