Purpose Finalize all released changes Guiding Principle Only reviewed and approved changes are moved to Production Inputs Stakeholder input reviewed in Test Procedure or Work Instruction Upon receipt of required reviews and approvals Steps Move all changes from Test to Production Verify Changes in Production Notify stakeholders Update and SCMR Outputs Updated Service Catalog Database Number of SCMRs closed Metric 10.2 Obtain and Publish Service Information Process RACI Matrix Fig. 3 SC Process Service Owner / Owner / Service Activity Manager Provider Customer Stakeholder CITO Staff 3.1 A/R C I I I Review, Investigate, Verify SCMR 3.2 A/R I I I I Publish Draft 3.3 A R I R I Verify, Audit proposed changes 3.4 A/R I I I I Publish & Verify D.3.1 A/R I I I I Standard Change Decision D.3.2 A/R I I I I Approved Decision 11. Service Catalog Review Activities
Purpose Finalize all released changes Guiding Principle Only reviewed and approved changes are moved to Production Inputs Stakeholder input reviewed in Test Procedure or Work Instruction Steps Upon receipt of required reviews and approvals Move all changes from Test to Production Verify Changes in Production Notify stakeholders Update and SCMR Outputs Updated Service Catalog Database Metric Number of SCMRs closed 10.2 Obtain and Publish Service Information Process RACI Matrix Fig. 3 Activity SC Process Owner / Manager Service Owner / Provider Service Customer Stakeholder CITO Staff 3.1 Review, Investigate, Verify SCMR A/R C I I I 3.2 Publish Draft A/R I I I I 3.3 Verify, Audit proposed changes A R I R I 3.4 Publish & Verify A/R I I I I D.3.1 Standard Change Decision A/R I I I I D.3.2 Approved Decision A/R I I I I 11. Service Catalog Review Activities
SCMProcessDescription_Final.docx