Recruitment Student Ambassadors: (Contd) Lauren Feeney Carina Monaghan Ivan Feely Definition of the How to make a Expected response and Service Responsible Staff Hours of Availability Priorities and standards Service Request status update time Retention Coordination of Student Retention By Appointment Retention of students On-line Acted upon immediately Officer with specific focus on Retention Initiatives Officer: Phone Induction, Peer Email Patricia Henry Mentoring, ISSE, Post Coordination of Ensuring initiatives all grant On-line Processing of grants: 1 Fees and Administration of Administrator: Business Hours; applications are confirmed, Phone month (once approval is Grants SUSI grants A Rasmark Martin Drop-in Counter – the funding is received and confirmed from the Email Service: that payments to students funding agency) Post Monday - Thursday are processed in a timely Face to face 11.30am - 13.00pm manner 2.00pm 15.00pm – Friday 11.00am - 13.00pm Examinations Scheduling of Examinations Secretary: Business Hours; i) Accuracy On-line Acted upon immediately. examinations for all Drop-in Counter Phone Response time will vary ii) Adhering to deadlines R Rooney registered students. iii) Security Service: depending on query, Email Administrators: Processing of exam typically within 5 working Monday - Thursday Post L Walsh related requests. days 11.30am - 13.00pm Face to face Conferring. Catherine Reilly 14.00pm 15.00pm – Eileen Sheridan Friday 11.00am - 13.00pm
Recruitment (Contd) Student Ambassadors: Lauren Feeney Carina Monaghan Ivan Feely Service Definition of the Service Responsible Staff Hours of Availability Priorities and standards How to make a Request Expected response and status update time Retention Officer Coordination of Retention Initiatives Student Retention Officer: Patricia Henry By Appointment Retention of students with specific focus on Induction, Peer Mentoring, ISSE, Coordination of initiatives On-line Phone Email Post Acted upon immediately Fees and Grants Administration of SUSI grants Administrator: A Rasmark – Martin Business Hours; Drop-in Counter Service: Monday - Thursday 11.30am - 13.00pm 2.00pm – 15.00pm Friday 11.00am - 13.00pm Ensuring all grant applications are confirmed, the funding is received and that payments to students are processed in a timely manner On-line Phone Email Post Face to face Processing of grants: 1 month (once approval is confirmed from the funding agency) Examinations Scheduling of examinations for all registered students. Processing of exam related requests. Conferring. Examinations Secretary: R Rooney Administrators: L Walsh Catherine Reilly Eileen Sheridan Business Hours; Drop-in Counter Service: Monday - Thursday 11.30am - 13.00pm 14.00pm – 15.00pm Friday 11.00am - 13.00pm i) Accuracy ii) Adhering to deadlines iii) Security On-line Phone Email Post Face to face Acted upon immediately. Response time will vary depending on query, typically within 5 working days
Service-Level-Agreement-Student-Support-Services-April-2015.docx