1.2 Telephone – A. Our practice manages telephone calls, telephone ► and electronic 1.1.2 A ► messages and electronic messages from patients. communications A. Our patients can access information from the ► clinical team about proposed investigations, referrals 1.2.2 A 1.3 Informed ► – and treatments, including the purpose, importance, patient benefits, and risks. decisions B. Our patients receive information to support the ► 1.2.2 B ► diagnosis, treatment and management of conditions. A. Our practice uses an interpreter and ► communication services with patients who do not speak 1.2.3 A ► the primary language of our practice staff, excluding exceptional circumstances. 1.4 Interpreter – and other B. Our practice uses appropriate communication ► communication services to communicate with patients who have a 1.2.3 B ► services communication impairment, excluding exceptional circumstances. C. Our patients can access culturally appropriate, New Indicator translated, or plain English resources. A. Our patients are informed of the out-of-pocket 1.5 Costs ► – 1.2.4 New Indicator expenses for health care they receive at our practice. associated with care initiated by B. Our patients are informed that there are potential ► 1.2.4 New Indicator the practice out-of-pocket expenses for referred services.
1.2 – Telephone and electronic communications ► A. Our practice manages telephone calls, telephone messages and electronic messages from patients. 1.1.2 ► A 1.3 – Informed patient decisions ► A. Our patients can access information from the clinical team about proposed investigations, referrals and treatments, including the purpose, importance, benefits, and risks. 1.2.2 ► A ► B. Our patients receive information to support the diagnosis, treatment and management of conditions. 1.2.2 ► B 1.4 – Interpreter and other communication services ► A. Our practice uses an interpreter and communication services with patients who do not speak the primary language of our practice staff, excluding exceptional circumstances. 1.2.3 ► A ► B. Our practice uses appropriate communication services to communicate with patients who have a communication impairment, excluding exceptional circumstances. 1.2.3 ► B C. Our patients can access culturally appropriate, translated, or plain English resources. New Indicator 1.5 – Costs associated with care initiated by the practice ► A. Our patients are informed of the out-of-pocket expenses for health care they receive at our practice. 1.2.4 New Indicator ► B. Our patients are informed that there are potential out-of-pocket expenses for referred services. 1.2.4 New Indicator
Second-draft-RACGP-Standards-for-general-practices-5th-edition.DOCX