The spectrum of advice Effective treatment and support for health conditions – This aims to describe where services/volunteers fit in the spectrum of Adult Carer advice, what advice they are expected to provide and what training and support they require in order to meet those expectations this does not replace but complements organisations’ – internal arrangements. There will be some movement between tiers and services can self-select the support that is on offer. Theme: Spectrum of Advice Effective treatment and support for health Required from own organisation and others – conditions Tier 1 effective treatment and support for health conditions The – ‘Alerter’ Advice given Tier Expected role to: Training Information Support Tier one: A basic understanding of the range Ask sensitive questions to know Basic Safeguarding PALS website Attendance at Customer Service of PALS and health and to which agency to signpost the ASC Network Partner NUTH website team/staff Centres community services person Meetings NTW website briefing/meetings Library Signpost/show the person how PALS Websites-NCC ASC Network Partner where to find appropriate and Faith Groups to access appropriate NUTH Now. meeting most up to date sources of Community Champions information and advice tier 2 NTW NCVS website information on PALS and health and Volunteers organisations as appropriate Other organisation’s services General CVS information websites Signpost person to PALS, awareness of organisations information and advice /newsletters NUTH, NTW websites to signpost someone to receive agencies NHS Choices Signpost person to Information more information on PALS and Elders Council Healthwatch Now. health services Contact Citizens Advice Direct/show someone how to awareness of how to access Care Workers access health information on information and self-help materials Lunch Clubs the NCC website including Know the PALS, NUTH, NTW Housing Assoc Signpost the person to contact details Police CH&SCD An awareness of how to direct Fire Service Contact CH&SCD or a health someone to the PALS, NUTH, NTW organisation on behalf of the websites client. An awareness of how to direct Report Safeguarding concerns someone to the health services in line with organisations policy information on NCC website Basic Safeguarding understanding Know what health services support is provided by own organisation A basic understanding where to signpost to make a complaint Tier 2 effective treatment and support for health conditions Required from own organisation and others The Referrer’ – ‘Alerter/ Advice given
The spectrum of advice – Effective treatment and support for health conditions This aims to describe where services/volunteers fit in the spectrum of Adult Carer advice, what advice they are expected to provide and what training and support they require in order to meet those expectations – this does not replace but complements organisations’ internal arrangements. There will be some movement between tiers and services can self-select the support that is on offer. Theme: Spectrum of Advice – Effective treatment and support for health conditions Tier 1 – The effective treatment and support for health conditions ‘Alerter’ Advice given Required from own organisation and others Tier Expected role to: Training Information Support Tier one: Customer Service Centres Library Faith Groups Community Champions and Volunteers General CVS information and advice agencies Elders Council Contact Care Workers Lunch Clubs Housing Assoc Police Fire Service A basic understanding of the range of PALS and health and community services where to find appropriate and most up to date sources of information on PALS and health services awareness of organisations to signpost someone to receive more information on PALS and health services awareness of how to access information and self-help materials Know the PALS, NUTH, NTW contact details An awareness of how to direct someone to the PALS, NUTH, NTW websites An awareness of how to direct someone to the health services information on NCC website Basic Safeguarding understanding Know what health services support is provided by own organisation A basic understanding where to signpost to make a complaint Ask sensitive questions to know to which agency to signpost the person Signpost/show the person how to access appropriate information and advice tier 2 organisations as appropriate Signpost person to PALS, NUTH, NTW websites Signpost person to Information Now. Direct/show someone how to access health information on the NCC website including Signpost the person to CH&SCD Contact CH&SCD or a health organisation on behalf of the client. Report Safeguarding concerns in line with organisations policy Basic Safeguarding ASC Network Partner Meetings PALS NUTH NTW PALS website NUTH website NTW website Websites-NCC Now. NCVS website Other organisation’s information websites /newsletters NHS Choices Healthwatch Citizens Advice Attendance at team/staff briefing/meetings ASC Network Partner meeting Tier 2 – The effective treatment and support for health conditions ‘Alerter/ Referrer’ Advice given Required from own organisation and others
spectrums_of_advice_effective_treatment_and_support_for_health_conditions.docx