3.11 Service providers must have an effective complaints procedure and adequate insurance to provide rights of redress Key The service has an easy to use complaints procedure which is publicised 1. Indicator Date Current position Action(s) required/Progress log Red Target completion Green date Key The service has Professional Indemnity Insurance 2. Indicator
3.11 Service providers must have an effective complaints procedure and adequate insurance to provide rights of redress Key Indicator 1. The service has an easy to use complaints procedure which is publicised Date Current position Red Green Action(s) required/Progress log Target completion date Key Indicator 2. The service has Professional Indemnity Insurance
SNSIAPselfassessment_-_Fillable_Fields.docx