5 Concerned Office/Focal Person 21st day of the Person of the - submits report on actions taken on succeeding Concerned Office referrals/ inquiries/complaints to the Head of the CRMS. 6 CSO consolidates reports on action Sixth day of the CSO - taken for monitoring succeeding month END OF TRANSACTION Electronic Mails (e-mails) and Short Messaging System (SMS) Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form (under normal circumstances) 1 Customer sends CSO accesses account and 1 minute CSO emails or SMS to TESDA Online SMS facility from TESDA email account Monday to Friday, from and SMS number 2 CSO replies to emails and SMS 3 minutes CSO messages 3 CSO provides the information on 2 minutes CSO inquiries. If email and SMS inquiry requires the 2 minutes action of Concerned Office/Focal Person/s, CSO forwards emails/SMS to proper TESDA Office.
5 Concerned Office/Focal Person submits report on actions taken on referrals/ inquiries/complaints to the Head of the CRMS. 21st day of the succeeding Person of the Concerned Office - 6 CSO consolidates reports on action taken for monitoring Sixth day of the succeeding month CSO - END OF TRANSACTION Electronic Mails (e-mails) and Short Messaging System (SMS) Step Applicant/Client Service Provider Duration of Activity (under normal circumstances) Person-in-Charge Fees Form 1 Customer sends emails or SMS to TESDA email account and SMS number CSO accesses account and TESDA Online SMS facility from Monday to Friday, from 1 minute CSO 2 CSO replies to emails and SMS messages 3 minutes CSO 3 CSO provides the information on inquiries. 2 minutes CSO If email and SMS inquiry requires the action of Concerned Office/Focal Person/s, CSO forwards emails/SMS to proper TESDA Office. 2 minutes
2%20TESDA%20Citizens%20Charter%20updated%2005-19-17.docx