Improvement Criteria What This Mean Prompts Evidence Available RAG Plan Reference 1.1 The service has Milestones or targets for the What are the key aims X X x service need to be clear, for and objectives of your IAG clearly defined example; the number of job service(s)? measurable aims and outcomes and qualifications to How are these key aims objectives which link be achieved. However, you and objectives developed and to any wider need to be clear about the reviewed who is involved, – contribution IAG makes to the when and how? organisational achievement of your How does the IAG strategic aims. organisational aims. Your service delivery support Assessor will want to speak to a achievement of wider senior person within your organisational aims? organisation to confirm the overall strategic aims and how the IAG service fits with these. Useful documents may include vision, mission statement and planning documents. This criteria links closely to 3.2 and 4.1 1.2 The service is Your leadership team has How do you X X x effectively communicated what communicate the purpose of the provided with the organisation is striving to IAG service(s) to leadership and achieve and how this relates to etc? direction. the service(s) being delivered. How do staff/volunteers Staff can clearly describe what know what is to be achieved? the organisation is trying to How do staff/volunteers achieve and have a clear know the of direction’ of ‘sense understanding of where it is the organisation and the heading. service(s)? 1.3 The organisation The implementation of equality What policies, do you X X x and diversity could be have in place and how do you implements policies demonstrated by providing ensure they are implemented? to promote equality materials in a range of formats, How are these policies and diversity, or by using monitoring data to reviewed and updated? impartiality, target specific groups; for Can you give some example, you may have found examples of how policies are confidentiality and through monitoring that there is implemented? professional integrity an attainment gap between What does E&D, in all aspects of different types of client and so impartiality, confidentiality and service delivery. you implement new approaches professional integrity mean to the to address this. organisation, the service(s) and You could give examples of staff/volunteers? how you refer clients to other providers to demonstrate
Criteria What This Mean Prompts Evidence Available RAG Improvement Plan Reference 1.1 The service has clearly defined measurable aims and objectives which link to any wider organisational strategic aims. Milestones or targets for the service need to be clear, for example; the number of job outcomes and qualifications to be achieved. However, you need to be clear about the contribution IAG makes to the achievement of your organisational aims. Your Assessor will want to speak to a senior person within your organisation to confirm the overall strategic aims and how the IAG service fits with these. Useful documents may include vision, mission statement and planning documents. This criteria links closely to 3.2 and 4.1 What are the key aims and objectives of your IAG service(s)? How are these key aims and objectives developed and reviewed – who is involved, when and how? How does the IAG service delivery support achievement of wider organisational aims? X X x 1.2 The service is provided with leadership and direction. Your leadership team has effectively communicated what the organisation is striving to achieve and how this relates to the service(s) being delivered. Staff can clearly describe what the organisation is trying to achieve and have a clear understanding of where it is heading. How do you communicate the purpose of the IAG service(s) to etc? How do staff/volunteers know what is to be achieved? How do staff/volunteers know the ‘sense of direction’ of the organisation and the service(s)? X X x 1.3 The organisation implements policies to promote equality and diversity, impartiality, confidentiality and professional integrity in all aspects of service delivery. The implementation of equality and diversity could be demonstrated by providing materials in a range of formats, or by using monitoring data to target specific groups; for example, you may have found through monitoring that there is an attainment gap between different types of client and so you implement new approaches to address this. You could give examples of how you refer clients to other providers to demonstrate What policies, do you have in place and how do you ensure they are implemented? How are these policies reviewed and updated? Can you give some examples of how policies are implemented? What does E&D, impartiality, confidentiality and professional integrity mean to the organisation, the service(s) and staff/volunteers? X X x
20.-matrix-Standard-SelfAssessment-Booklet-2016-1.docx