Quarterly Targets: Quarterly targets vary based on unit baseline with the end target being 50%. Survey Return Unit Baseline Target 1Q2016 2Q2016 3Q2016 4Q2016 YTD Rate The inpatient 44% 23% 64% 43% consumer survey LK 15% 50% 7/16 3/13 7/11 17/40 is the primary 0% 54% 13% 18% tool for collecting LS 5% 50% 0/21 7/13 2/16 9/50 data on how 18% 25% 19% 20% patients feel UK 45% 50% 3/17 4/16 5/26 12/59 about the 88% 100% 0% 70% services they are US 30% 50% 7/8 7/7 0/5 14/20 provided at the 31% Overall hospital. 52/169 Comments: Percentages are calculated on the number of people eligible to receive a survey vs. the number of people who completed the surveys. Inpatient Consumer Survey Results: 1Q 2Q 3Q 4Q YTD # Indicators 2016 2016 2016 2016 Average 1 I am better able to deal with crisis. 69% 82% 53% 68% 2 My symptoms are not bothering me as much. 79% 77% 64% 73% 3 The medications I am taking help me control 75% 70% 42% 62% symptoms that used to bother me. 4 I do better in social situations. 71% 64% 56% 64% 5 I deal more effectively with daily problems. 73% 83% 64% 73% 6 I was treated with dignity and respect. 71% 65% 56% 64% 7 Staff here believed that I could grow, change 69% 62% 56% 62% and recover. 8 I felt comfortable asking questions about my 68% 68% 72% 69% treatment and medications. 9 I was encouraged to use self-help/support 72% 75% 58% 68% groups.
Quarterly Targets: Quarterly targets vary based on unit baseline with the end target being 50%. Survey Return Rate Unit Baseline Target 1Q2016 2Q2016 3Q2016 4Q2016 YTD The inpatient consumer survey is the primary tool for collecting data on how patients feel about the services they are provided at the hospital. LK 15% 50% 44% 7/16 23% 3/13 64% 7/11 43% 17/40 LS 5% 50% 0% 0/21 54% 7/13 13% 2/16 18% 9/50 UK 45% 50% 18% 3/17 25% 4/16 19% 5/26 20% 12/59 US 30% 50% 88% 7/8 100% 7/7 0% 0/5 70% 14/20 Overall 31% 52/169 Comments: Percentages are calculated on the number of people eligible to receive a survey vs. the number of people who completed the surveys. Inpatient Consumer Survey Results: # Indicators 1Q 2016 2Q 2016 3Q 2016 4Q 2016 YTD Average 1 I am better able to deal with crisis. 69% 82% 53% 68% 2 My symptoms are not bothering me as much. 79% 77% 64% 73% 3 The medications I am taking help me control symptoms that used to bother me. 75% 70% 42% 62% 4 I do better in social situations. 71% 64% 56% 64% 5 I deal more effectively with daily problems. 73% 83% 64% 73% 6 I was treated with dignity and respect. 71% 65% 56% 64% 7 Staff here believed that I could grow, change and recover. 69% 62% 56% 62% 8 I felt comfortable asking questions about my treatment and medications. 68% 68% 72% 69% 9 I was encouraged to use self-help/support groups. 72% 75% 58% 68%
Section13-Riverview.docx