DAYWISE SUMMARY OF THE PRESENTATIONS Day 1 Topic Session Brief Day -1 (02-08-2016) Overview of National Quality Assurance This session covers the concepts, dimensions and Program approaches towards Quality, it outlines about Dr. Parminder Gautam development of National Quality Assurance Program and also brief about its 8 areas of concern along with its Key features. Session also describes about the proposed organization structure required at state and district level for effective implementation of program. Measurement System for Quality This session elaborate the measurement system Assurance, Standards and Assessment and scoring methodology. It also an overview Protocol of 8 Area of Concerns and its Standards. A detailed Dr. Deepika Sharma discussion about 18 checklists of District Hospital Level is done during the session. Standards for Service Provision , Patient Session cover an elaborative discussion about first Rights & Inputs 3 area of concern i.e. Service Provision, Patient Ms. Vinny Arora rights & Input. It includes thorough understanding about availability of services & discussion on patient rights. Inputs includes availability of infrastructure, human resource and their training, competencies & also availability of consumables & drugs were also discussed. Case study Labour Room Case Study of Labour room is given to participants Ms. Vinny Arora for better understanding of scoring system as well as hands on experience about assessment. Individually all participants had worked upon case study followed by formulation of score card for Area of Concern A, B & C. Followed by thorough detailed discussion about all the checkpoints. Standards for Support Services Session Include importance of support services in Dr. Deepika Sharma public healthcare facilities as well as detailed discussion on 12 standards of Support services. It also include detailed discussion on Maintenance of equipments, calibration, inventory management, dietary services, Laundry services, Security services, Community participation, financial management, contract management & Statutory requirement etc.
DAYWISE SUMMARY OF THE PRESENTATIONS Day 1 Topic Session Brief Day -1 (02-08-2016) Overview of National Quality Assurance Program Dr. Parminder Gautam This session covers the concepts, dimensions and approaches towards Quality, it outlines about development of National Quality Assurance Program and also brief about its 8 areas of concern along with its Key features. Session also describes about the proposed organization structure required at state and district level for effective implementation of program. Measurement System for Quality Assurance, Standards and Assessment Protocol Dr. Deepika Sharma This session elaborate the measurement system and scoring methodology. It also an overview of 8 Area of Concerns and its Standards. A detailed discussion about 18 checklists of District Hospital Level is done during the session. Standards for Service Provision , Patient Rights & Inputs Ms. Vinny Arora Session cover an elaborative discussion about first 3 area of concern i.e. Service Provision, Patient rights & Input. It includes thorough understanding about availability of services & discussion on patient rights. Inputs includes availability of infrastructure, human resource and their training, competencies & also availability of consumables & drugs were also discussed. Case study Labour Room Ms. Vinny Arora Case Study of Labour room is given to participants for better understanding of scoring system as well as hands on experience about assessment. Individually all participants had worked upon case study followed by formulation of score card for Area of Concern A, B & C. Followed by thorough detailed discussion about all the checkpoints. Standards for Support Services Dr. Deepika Sharma Session Include importance of support services in public healthcare facilities as well as detailed discussion on 12 standards of Support services. It also include detailed discussion on Maintenance of equipments, calibration, inventory management, dietary services, Laundry services, Security services, Community participation, financial management, contract management & Statutory requirement etc.
Service%20Provider%20Training-Daman.docx