1 Customer the CSO receives telephone picks up the 2 minutes CSO TESDA Hotline call within two (2) rings number 2 CSO logs Caller’s name, location, 2 minutes CSO Central Office CCU inquiry/complaints in the CCU Client Client Log Form Log Form. Call transactions are recorded for quality assurance. Regional/Provincial Office Customer Logsheet for Telephone, SMS, Mails 3 CSO provides the information to 2 minutes CSO Callers inquiries. If Callers inquiry/complaint/s requires 2 minutes the action of Concerned Office/Focal Person/s, CSO refers Callers to proper TESDA Office. 4 Concerned Office/Focal Person 10 minutes Focal Person of the - provides Callers information on Concerned Office inquiry. Concerned Office/Focal Person logs Customer/s inquiry/Complaint/s and action taken on referrals by the CSO.
1 Customer the TESDA Hotline number CSO receives telephone picks up the call within two (2) rings 2 minutes CSO 2 CSO logs Caller’s name, location, inquiry/complaints in the CCU Client Log Form. Call transactions are recorded for quality assurance. 2 minutes CSO Central Office CCU Client Log Form Regional/Provincial Office Customer Logsheet for Telephone, SMS, Mails 3 CSO provides the information to Callers inquiries. 2 minutes CSO If Callers inquiry/complaint/s requires the action of Concerned Office/Focal Person/s, CSO refers Callers to proper TESDA Office. 2 minutes 4 Concerned Office/Focal Person provides Callers information on inquiry. 10 minutes Focal Person of the Concerned Office - Concerned Office/Focal Person logs Customer/s inquiry/Complaint/s and action taken on referrals by the CSO.
2%20TESDA%20Citizens%20Charter%20updated%2005-19-17.docx