COMPETENCIES Competency Level (2) Desired Level (3) Exceptional Level (4) Achieving Results Prioritises key and manages own own work and meets agreed Adjusts own work priorities to take goals within the time available workload, taking into account the priorities into account, and Relevance to Recovery: impact of own work priorities on those involves other people to achieve goals. Services reduce barriers, Can problem solve alone but knows of others. support service users to when to involve others. Able to use Carries out complex analysis of find their own solutions more than one approach when solving Able to use a range of approaches to problems, develops innovative and to achieve positive problems. analyse and manage problems and approaches to problems and takes outcomes. performance issues. calculated risks. Works hard and stays focussed on priorities, increases effort without Sets appropriate targets for self and Sets appropriate long term objectives guidance others, will the extra mile” to that improve the service and the “go deliver work on time and within performance of the organisation. budget. Competency Level (1) Desired Level (2) Exceptional Level (3) Customer Care. Is aware of Equal opportunities issues Ensures that service/team does Develops feedback and evaluation and how discrimination can affect systems that improve services. not discriminate against people on the Relevance to Recovery: service users and other customers. grounds of age, gender, race, ethnicity, Everything we do and faith, sexual orientation or ability. Contributes to a culture which is how we do it carries the to establish good relationships customer focussed and where the message that recovery is with service users, visitors and other customer comes first, including Works hard and invests time getting to possible for everyone customers. know and developing good working responding to both internal and using our services. relationships with service users and external customers. Understands Second Step’s code of other customers. Customers include: conduct and values and makes sure Service users that their working relationships Knows who their key customers are Carers reflect these. and is able to change own style to suit Members of the public different customer’s needs. External agencies Funders Any other interested parties
COMPETENCIES Competency Level (2) Desired Level (3) Exceptional Level (4) Achieving Results Relevance to Recovery: Services reduce barriers, support service users to find their own solutions and to achieve positive outcomes. own work and meets agreed goals within the time available Can problem solve alone but knows when to involve others. Able to use more than one approach when solving problems. Works hard and stays focussed on priorities, increases effort without guidance Prioritises key and manages own workload, taking into account the impact of own work priorities on those of others. Able to use a range of approaches to analyse and manage problems and performance issues. Sets appropriate targets for self and others, will “go the extra mile” to deliver work on time and within budget. Adjusts own work priorities to take priorities into account, and involves other people to achieve goals. Carries out complex analysis of problems, develops innovative approaches to problems and takes calculated risks. Sets appropriate long term objectives that improve the service and the performance of the organisation. Competency Level (1) Desired Level (2) Exceptional Level (3) Customer Care. Relevance to Recovery: Everything we do and how we do it carries the message that recovery is possible for everyone using our services. Customers include: Service users Carers Members of the public External agencies Funders Any other interested parties Is aware of Equal opportunities issues and how discrimination can affect service users and other customers. to establish good relationships with service users, visitors and other customers. Understands Second Step’s code of conduct and values and makes sure that their working relationships reflect these. Ensures that service/team does not discriminate against people on the grounds of age, gender, race, ethnicity, faith, sexual orientation or ability. Works hard and invests time getting to know and developing good working relationships with service users and other customers. Knows who their key customers are and is able to change own style to suit different customer’s needs. Develops feedback and evaluation systems that improve services. Contributes to a culture which is customer focussed and where the customer comes first, including responding to both internal and external customers.
Senior%20Team%20Administrator%20role%20profile.docx