 Describes the steps that you can take if an upgrade fails. Downloadable documentation You can download a . Always use the TechNet library for the most up-to-date information. Upgrade Planning for System Center 2012 R2 - Service Manager This guide outlines the procedures that are necessary to upgrade to Service Manager in System Center 2012 R2. An in-place upgrade from Service Manager in System Center 2012 Service Pack 1 (SP1) to Service Manager in System Center 2012 R2 is supported. An in-place upgrade is an upgrade of all Service Manager parts on the same hardware. Other approaches, such as side-by-side upgrades or rolling upgrades, are not supported. Upgrading to Service Manager in System Center 2012 R2 requires preparation. We recommend that you install Service Manager in a lab environment and then replicate your production databases into the lab. You can then perform an upgrade of the new installation in the lab. After you confirm that the upgrade in the lab environment is successful, you can perform the same upgrade to Service Manager SP1 in the production environment. Evaluation and Select versions The release of Service Manager in System Center 2012 SP1 was available in two versions: Evaluation and Select. Service Manager in System Center 2012 R2 is available in the same versions. The following upgrade paths are supported to Service Manager in System Center 2012 R2. Current version Upgraded version Status Service Manager in System Service Manager in System Evaluation period remains Center 2012 SP1 Evaluation Center 2012 R2 Evaluation unchanged (180 days) Service Manager in System Service Manager in System Licensed Center 2012 SP1 Select Center 2012 R2 Select
 Describes the steps that you can take if an upgrade fails. Downloadable documentation You can download a . Always use the TechNet library for the most up-to-date information. Upgrade Planning for System Center 2012 R2 - Service Manager This guide outlines the procedures that are necessary to upgrade to Service Manager in System Center 2012 R2. An in-place upgrade from Service Manager in System Center 2012 Service Pack 1 (SP1) to Service Manager in System Center 2012 R2 is supported. An in-place upgrade is an upgrade of all Service Manager parts on the same hardware. Other approaches, such as side-by-side upgrades or rolling upgrades, are not supported. Upgrading to Service Manager in System Center 2012 R2 requires preparation. We recommend that you install Service Manager in a lab environment and then replicate your production databases into the lab. You can then perform an upgrade of the new installation in the lab. After you confirm that the upgrade in the lab environment is successful, you can perform the same upgrade to Service Manager SP1 in the production environment. Evaluation and Select versions The release of Service Manager in System Center 2012 SP1 was available in two versions: Evaluation and Select. Service Manager in System Center 2012 R2 is available in the same versions. The following upgrade paths are supported to Service Manager in System Center 2012 R2. Current version Upgraded version Status Service Manager in System Center 2012 SP1 Evaluation Service Manager in System Center 2012 R2 Evaluation Evaluation period remains unchanged (180 days) Service Manager in System Center 2012 SP1 Select Service Manager in System Center 2012 R2 Select Licensed
SM2012R2_Upgrade.docx