(b) it provides its international students (or the parents or guardians of international students under 18 years) with sufficient information to understand their rights and obligations under those refund policies. (2) A refund policy must include refund conditions for the following situations: (a) failure by a student to obtain a visa: (b) voluntary withdrawal by a student: (c) the signatory ceasing to provide a course of educational instruction as contracted with a student, whether it stops of its own accord or as required by an education quality assurance agency: (d) the signatory ceasing to be a signatory: (e) the signatory ceasing to be a provider. Response What do you have in place to ensure that refund policies are reasonable and in 30(1)(a) & 30(2) accordance with legal requirements? Reference Response What do you have in place to ensure that sufficient information is available for 30(1)(b) students or their parents or legal guardians to understand their rights and obligations under the relevant refund policies? Reference Outcome 9 and 10: Dealing with grievances and compliance with International Student Contract Dispute Resolution Scheme (DRS) Clause 31 Signatories must ensure that all international students have access to proper and fair procedures for dealing with grievances. Clause 33 Signatories must comply with the DRS rules. The intent of these outcomes is to ensure a robust, transparent and accessible process is in place to resolve any grievances students may have. Please provide your grievance procedure Please outline in the space provided below how you will meet the outcomes in clauses 31 and 33. Response
(b) it provides its international students (or the parents or guardians of international students under 18 years) with sufficient information to understand their rights and obligations under those refund policies. (2) A refund policy must include refund conditions for the following situations: (a) failure by a student to obtain a visa: (b) voluntary withdrawal by a student: (c) the signatory ceasing to provide a course of educational instruction as contracted with a student, whether it stops of its own accord or as required by an education quality assurance agency: (d) the signatory ceasing to be a signatory: (e) the signatory ceasing to be a provider. Response 30(1)(a) & 30(2) What do you have in place to ensure that refund policies are reasonable and in accordance with legal requirements? Reference Response 30(1)(b) What do you have in place to ensure that sufficient information is available for students or their parents or legal guardians to understand their rights and obligations under the relevant refund policies? Reference Outcome 9 and 10: Dealing with grievances and compliance with International Student Contract Dispute Resolution Scheme (DRS) Clause 31 Signatories must ensure that all international students have access to proper and fair procedures for dealing with grievances. Clause 33 Signatories must comply with the DRS rules. The intent of these outcomes is to ensure a robust, transparent and accessible process is in place to resolve any grievances students may have. Please provide your grievance procedure Please outline in the space provided below how you will meet the outcomes in clauses 31 and 33. Response
signatory-application-form-2.docx