(SOP) Standard Operating Procedure (SOP) is a part of the AMS Cubes tools platform. The tool serves as a framework/repository for creating and maintaining the critical documents for your operations. The tool aims to centralize all the documents at one place, for quick reference and easy retrieval. Apart from SOPs, Route cause analysis (RCAs), Known error database (KEDB) and Release Management Control Board (RMCB) records are also stored in this repository. SOP’s are the policies, procedure or standards used for reference in application support and maintenance, marketing, and administration disciplines within your business. When an incident or a service request raised by user occurs repeatedly, the maintenance solution for the same is recorded as a SOP. This true for RCAs as well where the SOP is maintained for an RCA call, for solving the future occurrences of similar issues. SOP provides: Standard quality maintenance for your business Convenience in accessing SOPs quicker and easier – Graphical representation on review procedures Easier to get updates on review Quality assurance and elimination of overheads Hardware/Software Requirement System Desktop Machine Minimum Memory RAM: 4GB; HDD: 500GB Operating System Windows Server 2008 R2 Standard 64-bit and above IIS IIS 7 and above Framework .NET Framework 4, OpenXML 2.5, Enterprise Library 5.0 Explorer IE 9 and above Database Oracle 10g (OR) SQL Server 2008 database and above Content Management Access to moss.techmahinda.com or SharePoint Server Foundation Server 2010 with SQL Server SOP The following are the basic elements in the SOP tool: SOP Standard Operating Procedures (SOP) are used as the standard procedures for – various AMS operations. RCA Route Cause Analysis (RCA) for an incident/issue is recorded here. It can be linked – with a corresponding SOP. KEDB Known Error Database (KEDB) contains the information about known and – repeated errors/issues. They are also linked to the corresponding SOPs and RCAs associated with the error/issue. RMCB Release Management Control Board (RMCB) documents refers to the process – checklist or questionnaire that must be filled by application managers and approved by senior management, prior to deployment.
(SOP) Standard Operating Procedure (SOP) is a part of the AMS Cubes tools platform. The tool serves as a framework/repository for creating and maintaining the critical documents for your operations. The tool aims to centralize all the documents at one place, for quick reference and easy retrieval. Apart from SOPs, Route cause analysis (RCAs), Known error database (KEDB) and Release Management Control Board (RMCB) records are also stored in this repository. SOP’s are the policies, procedure or standards used for reference in application support and maintenance, marketing, and administration disciplines within your business. When an incident or a service request raised by user occurs repeatedly, the maintenance solution for the same is recorded as a SOP. This true for RCAs as well where the SOP is maintained for an RCA call, for solving the future occurrences of similar issues. SOP provides: Standard quality maintenance for your business Convenience in accessing SOPs – quicker and easier Graphical representation on review procedures Easier to get updates on review Quality assurance and elimination of overheads Hardware/Software Requirement System Desktop Machine Minimum Memory RAM: 4GB; HDD: 500GB Operating System Windows Server 2008 R2 Standard 64-bit and above IIS IIS 7 and above Framework .NET Framework 4, OpenXML 2.5, Enterprise Library 5.0 Explorer IE 9 and above Database Oracle 10g (OR) SQL Server 2008 database and above Content Management Server Access to moss.techmahinda.com or SharePoint Foundation Server 2010 with SQL Server SOP The following are the basic elements in the SOP tool: SOP – Standard Operating Procedures (SOP) are used as the standard procedures for various AMS operations. RCA – Route Cause Analysis (RCA) for an incident/issue is recorded here. It can be linked with a corresponding SOP. KEDB – Known Error Database (KEDB) contains the information about known and repeated errors/issues. They are also linked to the corresponding SOPs and RCAs associated with the error/issue. RMCB – Release Management Control Board (RMCB) documents refers to the process checklist or questionnaire that must be filled by application managers and approved by senior management, prior to deployment.
SOP_UserGuide_V1.3.docx