1.3 State the legal requirements relating to the recruitment process x 2. Understand how individuals 2.1 Explain how to evaluate the and teams are developed performance of individuals and x within a retail business in retail business 2.2 Explain how to identify the development needs of individuals x and teams 2.3 Describe a range of development activities and approaches and explain how they x suit differing learning needs, personal aspirations and business goals 3. Understand effective 3.1 Evaluate the suitability of a communication within retail variety of communication methods teams in retail business and styles for a range of situations x typically faced by retail teams 3.2 Describe how to use communications skills to: build relationships within a retail • team give and receive constructive • x criticism and feedback listen to and show understanding • of the feelings and views of other team members 4. Understand how conflict is 4.1 Describe the types of situation resolved within teams in retail which typically give rise to conflict x x business within retail teams 4.2 Describe techniques for resolving conflict within retail x x teams and explain why these work 5. Understand the link 5.1 Explain methods for identifying between improved personal own training and development x performance and improved needs and the resources available business performance for addressing those needs 5.2 Evaluate how personal development plans can improve the x performance of the individual and the retail business 6.1 Describe how to set objectives x for individuals and teams
1.3 State the legal requirements relating to the recruitment process x 2. Understand how individuals and teams are developed within a retail business 2.1 Explain how to evaluate the performance of individuals and in retail business x 2.2 Explain how to identify the development needs of individuals and teams x 2.3 Describe a range of development activities and approaches and explain how they suit differing learning needs, personal aspirations and business goals x 3. Understand effective communication within retail teams in retail business 3.1 Evaluate the suitability of a variety of communication methods and styles for a range of situations typically faced by retail teams x 3.2 Describe how to use communications skills to: • build relationships within a retail team • give and receive constructive criticism and feedback • listen to and show understanding of the feelings and views of other team members x 4. Understand how conflict is resolved within teams in retail business 4.1 Describe the types of situation which typically give rise to conflict within retail teams x x 4.2 Describe techniques for resolving conflict within retail teams and explain why these work x x 5. Understand the link between improved personal performance and improved business performance 5.1 Explain methods for identifying own training and development needs and the resources available for addressing those needs x 5.2 Evaluate how personal development plans can improve the performance of the individual and the retail business x 6.1 Describe how to set objectives for individuals and teams x
SQA%20Handbook_Level%206%20Principles%20of%20Sustainable%20Resource%20Management.docx