2.2 Developing Has and seeks positive links with Promotes the sharing of Identifies and discusses Represents CWSX Mind externally Networks colleagues, service users and people information and resources potential opportunities where and internally, creating relevant working in partner agencies with team members and working in collaboration with networks and relationships, to drive managers/supervisors others, internally and CWSX Mind forward externally, enhances their work Pro-actively develops links and networks with external Creates opportunities to bring partner agencies which can individuals and groups support their work together to achieve goals, including service users 2.3 Building and Gains and maintains the trust, support Communicates effectively Ensures contacts are spread Provides powerful and compelling maintaining and respect of colleagues and service with individuals and groups, throughout the organisation arguments which clearly address the relationships users by using sound interpersonal skills and acts as a positive role which represent CWSM as a issue and are developed logically model whole from the facts Able to demonstrate patience and actively listens and empathises with others Able to use excellent written and maintains the Works to achieve consensus, rather recognising different perspectives and and verbal communication trust and support of than force their own direction points of view skills in to present a external networks positive image of and “self” Manages positions of appropriately the service, when communicating with service users and other agencies and uses tact and diplomacy Respects, values and acknowledges Actively contributes to Encourages people to engage Employs strategies to 2.4 Encouraging the roles, contributions and creating a respectful working in decision-making and to manage conflict of contribution expertise of others environment which constructively challenge interests and values contributions from all differences of Confident in suggesting their own ideas for ways to constructively opinion solve problems & Actively considers people’s disagreements suggestions
2.2 Developing Networks Has and seeks positive links with colleagues, service users and people working in partner agencies Promotes the sharing of information and resources with team members and managers/supervisors Pro-actively develops links and networks with external partner agencies which can support their work Identifies and discusses potential opportunities where working in collaboration with others, internally and externally, enhances their work Creates opportunities to bring individuals and groups together to achieve goals, including service users Represents CWSX Mind externally and internally, creating relevant networks and relationships, to drive CWSX Mind forward 2.3 Building and maintaining relationships Gains and maintains the trust, support and respect of colleagues and service users by using sound interpersonal skills Able to demonstrate patience and actively listens and empathises with others recognising different perspectives and points of view Manages positions of appropriately Communicates effectively with individuals and groups, and acts as a positive role model Able to use excellent written and verbal communication skills in to present a positive image of “self” and the service, when communicating with service users and other agencies and uses tact and diplomacy Ensures contacts are spread throughout the organisation which represent CWSM as a whole and maintains the trust and support of external networks Provides powerful and compelling arguments which clearly address the issue and are developed logically from the facts Works to achieve consensus, rather than force their own direction 2.4 Encouraging contribution Respects, values and acknowledges the roles, contributions and expertise of others Confident in suggesting their own ideas Actively considers people’s suggestions Actively contributes to creating a respectful working environment which values contributions from all Encourages people to engage in decision-making and to constructively challenge for ways to constructively solve problems & disagreements Employs strategies to manage conflict of interests and differences of opinion
Service_Manager_job_description_person_specification_FInal_August_2018.docx