You need to know and understand: how to obtain information from clients on their needs what type of situations could require priority action on behalf of clients and what to do about them how to obtain information on other services how to evaluate the suitability of services in meeting clients' needs the processes and procedures of different services in relation to accepting referrals how to match clients' needs against service provision and why this is important how to check the capacity of other services to accept referrals why it is important to the capacity of other services to accept referrals why it is important to ensure clients understand and agree to the referrals process, including confidentiality boundaries and information sharing protocols your organisation's referrals procedures why it is important to follow your own organisation’s referrals procedures reasons why it may not be possible to refer clients to other services organisational procedures for handling situations it may not be possible to refer clients to other services possible follow-up procedures including where only parts of cases have been referred the relevant national, professional and organisational requirements relating to: equal opportunities discrimination health and safety security confidentiality data protection conflicts of interest the importance of complying with national, local, professional and organisational requirements organisational systems and procedures for recording referrals
You need to know and understand: how to obtain information from clients on their needs what type of situations could require priority action on behalf of clients and what to do about them how to obtain information on other services how to evaluate the suitability of services in meeting clients' needs the processes and procedures of different services in relation to accepting referrals how to match clients' needs against service provision and why this is important how to check the capacity of other services to accept referrals why it is important to the capacity of other services to accept referrals why it is important to ensure clients understand and agree to the referrals process, including confidentiality boundaries and information sharing protocols your organisation's referrals procedures why it is important to follow your own organisation’s referrals procedures reasons why it may not be possible to refer clients to other services organisational procedures for handling situations it may not be possible to refer clients to other services possible follow-up procedures including where only parts of cases have been referred the relevant national, professional and organisational requirements relating to: equal opportunities discrimination health and safety security confidentiality data protection conflicts of interest the importance of complying with national, local, professional and organisational requirements organisational systems and procedures for recording referrals
SFJGA5.docx