Legacy Support Team Please provide historic data on the receives on average per number of Incidents/Problems based month: on severity level (1 through 4) to 9 RFP N/A 10 estimate application maintenance 1 Internet claims or and operational support effort and IMS online team size required incidents. to the following change requests by year 2012 62 – Please provide historic data on the 2013 - 133 number of Change Requests, Service 2014 118 – 10 RFP N/A Requests to estimate application 2015 116 – maintenance and operational support 2016 10 – effort and team size required Service Requests - average 90 per month. The current size of the incumbent team is eighteen (18). Please reference Please provide the current size of the Addendum 2 posted to 11 RFP N/A incumbent team eMarketplace on Thursday, March 24, 2016. Appendix R, Current Skills and Roles has been added. Please provide any historical SLA No historical SLA metrics 12 Appendix P N/A metrics exist. Is there an incumbent who currently provides this service to L&I? If 13 RFP N/A See response to question #2. there is can you please name that organization? a) Please see response to If there is an incumbent who question #2. currently provides this service to b) Please see response to L&I? questions #2 and #11. Can you identity the number of c) Please reference 14 RFP N/A currently providing this Addendum 2 posted to service? eMarketplace on Thursday, What type of they are based March 24, 2016. Appendix on Appendix M - Team Roles R, Current Skills and Roles and Qualifications? has been added. What is the current dollars for the last year to support all of the From 10/1/14 to 9/30/15 the 15 RFP N/A applications that you have identified total spend is: $1,719,138 in appendix L.
9 RFP N/A Please provide historic data on the number of Incidents/Problems based on severity level (1 through 4) to estimate application maintenance and operational support effort and team size required Legacy Support Team receives on average per month: 10 1 Internet claims or IMS online incidents. 10 RFP N/A Please provide historic data on the number of Change Requests, Service Requests to estimate application maintenance and operational support effort and team size required to the following change requests by year 2012 – 62 2013 - 133 2014 – 118 2015 – 116 2016 – 10 Service Requests - average 90 per month. 11 RFP N/A Please provide the current size of the incumbent team The current size of the incumbent team is eighteen (18). Please reference Addendum 2 posted to eMarketplace on Thursday, March 24, 2016. Appendix R, Current Skills and Roles has been added. 12 Appendix P N/A Please provide any historical SLA metrics No historical SLA metrics exist. 13 RFP N/A Is there an incumbent who currently provides this service to L&I? If there is can you please name that organization? See response to question #2. 14 RFP N/A If there is an incumbent who currently provides this service to L&I? Can you identity the number of currently providing this service? What type of they are based on Appendix M - Team Roles and Qualifications? a) Please see response to question #2. b) Please see response to questions #2 and #11. c) Please reference Addendum 2 posted to eMarketplace on Thursday, March 24, 2016. Appendix R, Current Skills and Roles has been added. 15 RFP N/A What is the current dollars for the last year to support all of the applications that you have identified in appendix L. From 10/1/14 to 9/30/15 the total spend is: $1,719,138
Solicitation_24.docx&OriginalFileName=LI%20UC%20Benefits%20Legacy%20Application%20Maintenance%20and%20Support%20RFP%206100035924%20Questions%20%20Answers%203.24.2016%20.docx