The spectrum of advice Housing Information and Advice – This aims to describe where services/volunteers fit in the spectrum of Adult Carer advice, what advice they are expected to provide and what training and support they require in order to meet those expectations this does not replace but complements organisations’ internal arrangements. – There will be some movement between tiers and services can self-select the support that is on offer. Spectrum of Advice Housing Information and Advice Required from own organisation and others – Tier 1 Housing Advice given – ‘Alerter’ Tier Expected role to: Training Information Support Basic Safeguarding Ask sensitive questions to know to Information Now training Websites-NCC My Attendance at Tier one: – – Customer Service understanding which agency to signpost the person on using the website Equipment Newcastle; team/staff Centres Know to find appropriate Direct/show someone how to access Basic Safeguarding Newcastle Support Directory; briefing/meetings Library staff and most up to date sources of appropriate information on the NCC ASC Network Partner My Care Newcastle; ASC Network Faith Groups information on housing options. website and trusted Partner websites Meetings Information Now. Partner meeting Community An awareness of which Signpost person to Information Now E-Learning by Newcastle NCVS website Champions and organisations to signpost Signpost/show the person how to City Council’s Learning Other organisation’s Volunteers someone to receive more access CH&SCD and appropriate tier Management System (LMS) information websites General CVS information on housing options. 2 information and advice for NCC/YHN staff. /newsletters information and An awareness of how to direct organisations as appropriate other organisations training, The Elderly Accommodation advice agencies someone to housing information Report Safeguarding concerns in line information and support Council Housing Options for – Health front line on NCC website and trusted with organisations policy Older People (HOOP) – staff Partner websites Tyne and Wear Homes website Care Workers Know the CH&SCD contact EAC First Stop - Lunch Clubs details Police Know what housing information Fire Service and advice support is provided GP and Primary by own organisation. Care professionals Understanding at what level it is Healthwatch appropriate not to advise and PALS refer to tier2 or tier3 Chain Reaction organisations. Elders Council Age UK NCVS Tier 2 Housing Advice given Required from own organisation and others – ‘Alerter/Referrer’ Tier Expected knowledge Expected role to: Training Information Support
The spectrum of advice – Housing Information and Advice This aims to describe where services/volunteers fit in the spectrum of Adult Carer advice, what advice they are expected to provide and what training and support they require in order to meet those expectations – this does not replace but complements organisations’ internal arrangements. There will be some movement between tiers and services can self-select the support that is on offer. Spectrum of Advice – Housing Information and Advice Tier 1 – Housing ‘Alerter’ Advice given Required from own organisation and others Tier Expected role to: Training Information Support Tier one: Customer Service Centres Library staff Faith Groups Community Champions and Volunteers General CVS information and advice agencies Health – front line staff Care Workers Lunch Clubs Police Fire Service GP and Primary Care professionals Healthwatch PALS Chain Reaction Elders Council Age UK NCVS Basic Safeguarding understanding Know to find appropriate and most up to date sources of information on housing options. An awareness of which organisations to signpost someone to receive more information on housing options. An awareness of how to direct someone to housing information on NCC website and trusted Partner websites Know the CH&SCD contact details Know what housing information and advice support is provided by own organisation. Understanding at what level it is appropriate not to advise and refer to tier2 or tier3 organisations. Ask sensitive questions to know to which agency to signpost the person Direct/show someone how to access appropriate information on the NCC website and trusted Partner websites Signpost person to Information Now Signpost/show the person how to access CH&SCD and appropriate tier 2 information and advice organisations as appropriate Report Safeguarding concerns in line with organisations policy Information Now – training on using the website Basic Safeguarding ASC Network Partner Meetings E-Learning by Newcastle City Council’s Learning Management System (LMS) for NCC/YHN staff. other organisations training, information and support Websites-NCC – My Equipment Newcastle; Newcastle Support Directory; My Care Newcastle; Information Now. NCVS website Other organisation’s information websites /newsletters The Elderly Accommodation Council – Housing Options for Older People (HOOP) Tyne and Wear Homes website EAC First Stop - Attendance at team/staff briefing/meetings ASC Network Partner meeting Tier 2 – Housing ‘Alerter/Referrer’ Advice given Required from own organisation and others Tier Expected knowledge Expected role to: Training Information Support
spectrums_of_advice_housing.docx