Do you want the Contractor to select the hardware and software technology? • Do you want the Contractor to purchase the system components? • Do you want the Contractor to customize the system if necessary to meet the state's unique • requirements? Do you want the Contractor to assemble, install, test, implement, and make the system operational? • H. Data Handling Are there data handling functions included in the procurement? • What is the workload (current/projected) with respect to the data and its users? • What is the volume of data? • Is there a requirement for data entry? • How often is data changed or updated? • Is real-time access to the data needed? • What capacity is required (current/projected) to store the data? • What response time is needed when accessing, entering, or maintaining the data? • Will there be common access to given database from multiple users? • Will there be access from multiple locations? • Will there be access needed by multiple agencies? • What are the security requirements for the data? How will it be protected? • What reports and data are to be provided? • What data is needed? Is a standard form? Who needs it? When are the reports due? I. • Outsourcing Computer Operations Are you outsourcing computer operations? • What equipment will be operated? Make and How many? • Do you want a help desk or hot line for questions and problems? • What functions will the Contractor perform? • What are the outputs? • How is each required output produced? • To whom is each output distributed? • What is the operations schedule? Around the clock? Business hours only? Other? • J. Transition of Operations to New Contractor How will you handle the transition of computer operations from state or previous contract to new • Contractor? What is the time frame for the transition? • What are the state’s or previous contractor's responsibilities and tasks? • What are the new contractor's responsibilities and tasks? • Are you providing a transition plan and schedule, or do you want the Contractor to provide them? • Continued on next page
• Do you want the Contractor to select the hardware and software technology? • Do you want the Contractor to purchase the system components? • Do you want the Contractor to customize the system if necessary to meet the state's unique requirements? • Do you want the Contractor to assemble, install, test, implement, and make the system operational? H. Data Handling • Are there data handling functions included in the procurement? • What is the workload (current/projected) with respect to the data and its users? • What is the volume of data? • Is there a requirement for data entry? • How often is data changed or updated? • Is real-time access to the data needed? • What capacity is required (current/projected) to store the data? • What response time is needed when accessing, entering, or maintaining the data? • Will there be common access to given database from multiple users? • Will there be access from multiple locations? • Will there be access needed by multiple agencies? • What are the security requirements for the data? How will it be protected? • What reports and data are to be provided? • What data is needed? Is a standard form? Who needs it? When are the reports due? I. Outsourcing Computer Operations • Are you outsourcing computer operations? • What equipment will be operated? Make and How many? • Do you want a help desk or hot line for questions and problems? • What functions will the Contractor perform? • What are the outputs? • How is each required output produced? • To whom is each output distributed? • What is the operations schedule? Around the clock? Business hours only? Other? J. Transition of Operations to New Contractor • How will you handle the transition of computer operations from state or previous contract to new Contractor? • What is the time frame for the transition? • What are the state’s or previous contractor's responsibilities and tasks? • What are the new contractor's responsibilities and tasks? • Are you providing a transition plan and schedule, or do you want the Contractor to provide them? Continued on next page
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