Student Activity: Ideas funnel of all the possible departments within a hotel and how they link to the front office. Weeks Key Learning Resources Key Learning Marking Observation checklist, Assignment 109 Task B. Theme and Assessment Reception task: role play. Front Office YouTube Student should be able to: Understanding how to work in a professional Operations: environment. (one Be able to Laptop discuss how to meet guests’ IT Use of photocopying equipment and printers. week work in the demonstrate how to carry out a telephone ILS Help to develop an understanding of how to for front office PowerPoint conversation with a guest who is requesting communicate in a professional manner. each information on the range of services available; Numeracy Quantities of printing. key understand how to prepare and copy routine documents; Understanding of hotel routine documents e.g. room materials identify a of guests’ needs. bookings, invoices. to help Professional Communication: illustrate Teacher explanation: PowerPoint presentation or the unit handout to explain. Face-to-face content. YouTube video: Faulty Towers. Telephone Stimulus article for a discussion. Non-verbal Group work: Students work in pairs/team to role-play Role play how to meet guests needs. Use of peer and to identify areas for improvement. Weeks Key Learning Resources Key Learning Marking Assignment 107 Task A Theme and Create an information to help a new member of Assessment staff joining the team prepare and serve drinks to customers. The information sheet should cover: the main stages for serving a drink to a customer a list of the different types of drinks served, including a draught cola, a hot chocolate, a cocktail equipment required for each type of drink and the suitable accompaniments.
Student Activity: Ideas funnel of all the possible departments within a hotel and how they link to the front office. Weeks Key Learning Theme Resources Key Learning Marking and Assessment Observation checklist, Assignment 109 Task B. Reception task: role play. (one week for each key Front Office Operations: Be able to work in the front office YouTube Laptop PowerPoint materials to help illustrate the unit content. Student should be able to: discuss how to meet guests’ demonstrate how to carry out a telephone conversation with a guest who is requesting information on the range of services available; understand how to prepare and copy routine documents; identify a of guests’ needs. Teacher explanation: PowerPoint presentation or handout to explain. YouTube video: Faulty Towers. Stimulus article for a discussion. Group work: Students work in pairs/team to role-play how to meet guests needs. Use of peer and to identify areas for improvement. Understanding how to work in a professional environment. IT Use of photocopying equipment and printers. ILS Help to develop an understanding of how to communicate in a professional manner. Numeracy Quantities of printing. Understanding of hotel routine documents e.g. room bookings, invoices. Professional Communication: Face-to-face Telephone Non-verbal Role play Weeks Key Learning Theme Resources Key Learning Marking and Assessment Assignment 107 Task A Create an information to help a new member of staff joining the team prepare and serve drinks to customers. The information sheet should cover: the main stages for serving a drink to a customer a list of the different types of drinks served, including a draught cola, a hot chocolate, a cocktail equipment required for each type of drink and the suitable accompaniments.
Scheme-of-Learning-Hospitality-Year-2-Group.docx