Standard N/A Basic Competent Expert Notes Skills Not applicable Ability to communicate Ability to clearly and concisely Ability to listen and use to role. simple information clearly articulate thoughts and suitable questions to ensure Oral communication and concisely. check understanding of audience understanding and to recipient and re-phrase to explain complex information meet their needs. simply. I Tick level applicable N Not applicable Able to write simple Able to write clearly and Able to convey complex T to role. documents clearly and concisely, articulate ideas and information clearly and E concisely. be able to select the concisely to all audience levels R Written communication appropriate form of and select the most P communication. appropriate form of E R communication. S Tick level applicable O Not applicable Able to understand how Ability to understand Ability to understand how N to role. people work, give clear individuals’ priorities, problem tasks fit with the company’s A instructions on tasks to be solve, deal with people issues business objectives, identify People management L achieved and ensure tasks relating to non-delivery of performance issues and take are delivered. tasks and give constructive appropriate action. S feedback. K Tick level applicable I Not applicable Able to work with others, Able to work with others, Able to identify the needs of L to role. recognise the importance of recognise when another team and to provide appropriate L sharing knowledge and member requires support, and support to other team S Team work information and to respond share knowledge and members, share knowledge positively when approached information to benefit team and information and to identify by others for assistance. members. priorities for the pharmacy business. Tick applicable
Standard Skills N/A Basic Competent Expert Notes I N T E R P E R S O N A L S K I L L S Oral communication Not applicable to role. Ability to communicate simple information clearly and concisely. Ability to clearly and concisely articulate thoughts and check understanding of recipient and re-phrase to meet their needs. Ability to listen and use suitable questions to ensure audience understanding and to explain complex information simply. Tick level applicable Written communication Not applicable to role. Able to write simple documents clearly and concisely. Able to write clearly and concisely, articulate ideas and be able to select the appropriate form of communication. Able to convey complex information clearly and concisely to all audience levels and select the most appropriate form of communication. Tick level applicable People management Not applicable to role. Able to understand how people work, give clear instructions on tasks to be achieved and ensure tasks are delivered. Ability to understand individuals’ priorities, problem solve, deal with people issues relating to non-delivery of tasks and give constructive feedback. Ability to understand how tasks fit with the company’s business objectives, identify performance issues and take appropriate action. Tick level applicable Team work Not applicable to role. Able to work with others, recognise the importance of sharing knowledge and information and to respond positively when approached by others for assistance. Able to work with others, recognise when another team member requires support, and share knowledge and information to benefit team members. Able to identify the needs of and to provide appropriate support to other team members, share knowledge and information and to identify priorities for the pharmacy business. Tick applicable
Skills-matrix.docx