2. Review of operating phase Areas to probe Evidence expected Documented operating parameters, updated as change. 2.1 Is the service/facility Updated service level agreements, where applicable. operating to defined parameters? Service delivery is measured against defined parameters. Confirmation that the measures used to address poor or are effective The facility is safe to operate and maintain. Sustainability targets are met or exceeded. Client/stakeholder satisfaction and experiences are assessed. New staff trained and existing staff skills updated. 2.2 Have the project Updated training material. documentation, training Responsibilities for updating training material and material and training program been delivered and documentation defined. kept up to date? The occupational health and safety record updated as required. Project records demonstrating effective contract management 2.3 Are the contractual procedures. relationships Supplier and client who are enthusiastic, mutually satisfactory? respectful and united in their objectives. Improvements to the contract. Regular reviews between supplier and client. Action plans exist. Measurement of contract improvements. Reports on work done and for expected work. Ongoing forward resource plans, as required. 2.4 Are there plans for Succession planning for key continued contract management? Skills appraisal and plans for addressing shortfalls. An updated risk register, risk reporting and management. 2.5 Are plans for ongoing risk Business continuity/contingency plans are updated as management up to date? required. Occupational health and safety aspects considered. Contract management reports, which demonstrate successful 2.6 Have the contract project implementation. management procedures been Project documentation recording plans for change successful to date? management and dispute management. 3. Plans for ongoing improvements in value for money Areas to probe Evidence expected Analysis of for money to date against scenarios for future 3.1 What is the scope for service use. improved value for money? Commercial intelligence about the supplier’s track record on other projects and/or comparison with supplier’s offering Can more be done for less? similar services. Could the provider deliver Details of efficiency both expected and achieved. better service quality at the same price? Can maintenance costs be reduced?
2. Review of operating phase Areas to probe Evidence expected 2.1 Is the service/facility operating to defined parameters? Documented operating parameters, updated as change. Updated service level agreements, where applicable. Service delivery is measured against defined parameters. Confirmation that the measures used to address poor or are effective The facility is safe to operate and maintain. Sustainability targets are met or exceeded. Client/stakeholder satisfaction and experiences are assessed. 2.2 Have the project documentation, training material and training program been delivered and kept up to date? New staff trained and existing staff skills updated. Updated training material. Responsibilities for updating training material and documentation defined. The occupational health and safety record updated as required. 2.3 Are the contractual relationships satisfactory? Project records demonstrating effective contract management procedures. Supplier and client who are enthusiastic, mutually respectful and united in their objectives. Improvements to the contract. Regular reviews between supplier and client. Action plans exist. Measurement of contract improvements. Reports on work done and for expected work. 2.4 Are there plans for continued contract management? Ongoing forward resource plans, as required. Succession planning for key Skills appraisal and plans for addressing shortfalls. 2.5 Are plans for ongoing risk management up to date? An updated risk register, risk reporting and management. Business continuity/contingency plans are updated as required. Occupational health and safety aspects considered. 2.6 Have the contract management procedures been successful to date? Contract management reports, which demonstrate successful project implementation. Project documentation recording plans for change management and dispute management. 3. Plans for ongoing improvements in value for money Areas to probe Evidence expected 3.1 What is the scope for improved value for money? Can more be done for less? Could the provider deliver better service quality at the same price? Can maintenance costs be reduced? Analysis of for money to date against scenarios for future service use. Commercial intelligence about the supplier’s track record on other projects and/or comparison with supplier’s offering similar services. Details of efficiency both expected and achieved.
RMG-106R.docx