8 Concerned office/ Focal person Within five (5) working Person of the - provides/furnishes CSO a copy of the days upon transmittal Concerned Office reply letter on the forwarded of the complaint feedback/complaint/s. 9 CSO logs the action and files the 3 minutes CSO - copy of the reply letter. 10 CSO informs the Caller of the action 10 minutes CSO - taken, sends an email and SMS to the Customer regarding the action taken on his complaints closure. 11 CSO requests Caller/email/SMS 5 minutes CSO - Customer Feedback sender through letter to return the Form Customer Feedback Form with the corresponding rating for the service/action provided on his complaint by the CSO and Concerned Office/person. 12 Customer returns the CSO files Customer Feedback Form 2 minutes Focal Person of the - filled-out Customer Concerned Office Feedback Form END OF TRANSACTION
8 Concerned office/ Focal person provides/furnishes CSO a copy of the reply letter on the forwarded feedback/complaint/s. Within five (5) working days upon transmittal of the complaint Person of the Concerned Office - 9 CSO logs the action and files the copy of the reply letter. 3 minutes CSO - 10 CSO informs the Caller of the action taken, sends an email and SMS to the Customer regarding the action taken on his complaints closure. 10 minutes CSO - 11 CSO requests Caller/email/SMS sender through letter to return the Customer Feedback Form with the corresponding rating for the service/action provided on his complaint by the CSO and Concerned Office/person. 5 minutes CSO - Customer Feedback Form 12 Customer returns the filled-out Customer Feedback Form CSO files Customer Feedback Form 2 minutes Focal Person of the Concerned Office - END OF TRANSACTION
2%20TESDA%20Citizens%20Charter%20updated%2005-19-17.docx