Managers Gather information from Maximum of 8 individual managers, 1.5 hour Majority of All Group a group of the per organization structure (usually team Interview organization's managers Replace with individual interview if middle to members no senior management team late in site (all if No executive visit) possible) CE Interview Gather information from executive only 1 hour (late All All and Initial chief executive and in the site Verbal Wrap present advance view of visit after Up preliminary results to most date prior to verbal wrap activities up completed) Stakeholder Interviews Clients Gather information from No organizational staff are present 1 hour One team CYMH groups of clients as to middle of member CW Clients appropriate depending on site visit) – Children/ the organization Clients – Parents/ Family Caregivers Gather information from No organizational staff are present 30 minutes One team CW the indicated groups if (unless the children in care group to one hour member Children in appropriate to the requests that a support person be Care organization being present) reviewed Foster Parents Youth Gather information from Youth in Youth Engagement Program 30 minutes Youth CYMH a group of young people to one hour Reviewer who are members of the Youth Engagement Program On-Site File Review Employee File Review samples of files person may be present to facilitate 30 min One team All where Audit (in orgs using CCA Employee File reviewer’s pulling of sample of files hours member 20 staff or where 20 or Audit Checklist provided fewer fewer staff) in Go CCA (Note: Done by the CCA team only where organization has 20 staff
Managers Group Interview Gather information from a group of the organization's managers Maximum of 8 individual managers, per organization structure Replace with individual interview if no senior management team No executive 1.5 hour (usually middle to late in site visit) Majority of team members (all if possible) All CE Interview and Initial Verbal Wrap Up Gather information from chief executive and present advance view of preliminary results to date prior to verbal wrap up executive only 1 hour (late in the site visit after most activities completed) All All Stakeholder Interviews Clients Clients – Children/ Clients – Parents/ Family Gather information from groups of clients as appropriate depending on the organization No organizational staff are present 1 hour to middle of site visit) One team member CYMH CW Caregivers Children in Care Foster Parents Gather information from the indicated groups if appropriate to the organization being reviewed No organizational staff are present (unless the children in care group requests that a support person be present) 30 minutes to one hour One team member CW Youth Gather information from a group of young people who are members of the Youth Engagement Program Youth in Youth Engagement Program 30 minutes to one hour Youth Reviewer CYMH On-Site File Review Employee File Audit (in orgs where 20 or fewer staff) Review samples of files using CCA Employee File Audit Checklist provided in Go CCA (Note: Done by the CCA team only where organization has 20 staff person may be present to facilitate reviewer’s pulling of sample of files 30 min hours One team member All where 20 staff or fewer
site-visit-activities-cca.docx