Which locations/sites is this service accessible from? (tick all that apply) Mile End Whitechapel West Smithfield Site/Location Specifics Charterhouse Sq. Lincolns’ Inn Fields London Chest Hospital Off campus/From Home International Campus(es) If other please specify: Service Hours Timeframes and hours for which the service is available Days and times when support will be available e.g., Supported Hours 8am to 6pm, Monday to Friday (excluding public holidays and college closures) etc. Is there a defined Risk’ period? ‘AT A time allowed for checking and if necessary updating the service. Maintenance Window Where scheduled maintenance is timed to fit into this period and work is advertised in advance. Indicates pre-requisites that a user should have in order to successfully receive the service e.g. Central IT username & password Dept. account User Requirements AD account Authorisation from the Business Service owner or designated business service authority (e.g. a Senior User) If please specify: Identifies where a user can go to obtain the service e.g. Senior User Service Initiation Service Desk via Self Service portal Service Desk via email or in person Any costs to the user for the Standard Features provided with the service e.g. Hardware Standard Costs Software Training etc. One off, annual or other (please specify) Any costs to user for the Optional Features provided with the service Optional Costs As above
Site/Location Specifics Which locations/sites is this service accessible from? (tick all that apply) Mile End Whitechapel West Smithfield Charterhouse Sq. Lincolns’ Inn Fields London Chest Hospital Off campus/From Home International Campus(es) If other please specify: Service Hours Timeframes and hours for which the service is available Supported Hours Days and times when support will be available e.g., 8am to 6pm, Monday to Friday (excluding public holidays and college closures) etc. Maintenance Window Is there a defined ‘AT Risk’ period? A time allowed for checking and if necessary updating the service. Where scheduled maintenance is timed to fit into this period and work is advertised in advance. User Requirements Indicates pre-requisites that a user should have in order to successfully receive the service e.g. Central IT username & password Dept. account AD account Authorisation from the Business Service owner or designated business service authority (e.g. a Senior User) If please specify: Service Initiation Identifies where a user can go to obtain the service e.g. Senior User Service Desk via Self Service portal Service Desk via email or in person Standard Costs Any costs to the user for the Standard Features provided with the service e.g. Hardware Software Training etc. One off, annual or other (please specify) Optional Costs Any costs to user for the Optional Features provided with the service As above
Service-Catalogue-Specification-Template--v1.0.docx