Office/person for immediate and appropriate action. 4 For complaint/s, Concerned 2 minutes Focal Person of the - Complaint Report Person acknowledges the Concerned Office Form forwarded complaint/s. The Concerned Office/Focal Person Request/Feedback assesses and reviews the details of Form complaint/s. 5 Concerned Office requests for a 20 minutes Person of the - meeting with the complainant/sends a Concerned Office communication regarding his/her complaint. Concerned office/Focal Person resolves the forwarded Customer complaint/s. 6 Customer receives Concerned Office/Person provides 5 minutes Focal Person of the - feedback on actions CSO information on the action on Concerned Office taken by Concerned the complaint forwarded by CSO. Office/Person
Office/person for immediate and appropriate action. 4 For complaint/s, Concerned Person acknowledges the forwarded complaint/s. The Concerned Office/Focal Person assesses and reviews the details of complaint/s. 2 minutes Focal Person of the Concerned Office - Complaint Report Form Request/Feedback Form 5 Concerned Office requests for a meeting with the complainant/sends a communication regarding his/her complaint. Concerned office/Focal Person resolves the forwarded Customer complaint/s. 20 minutes Person of the Concerned Office - 6 Customer receives feedback on actions taken by Concerned Office/Person Concerned Office/Person provides CSO information on the action on the complaint forwarded by CSO. 5 minutes Focal Person of the Concerned Office -
2%20TESDA%20Citizens%20Charter%20updated%2005-19-17.docx