References Amba Prasad, A study of Public Utility Administration, Asia Indian Railways”- “ Publishing House, Bombay, 1960. South Central Railway General Manager’s Annual Report 1998-99. Ministry of Railways, Indian Railways yearbook 1989-90 to 1999-2000. Jagit Singh, National Book Trust of India, New Delhi, Story of our Railways”, “The 1989. Kosteck M.M.(ed.), ,Oxford: Pergmon Press, 1994. Strategies for services” “Marketing Krishna V., Marketing A study of Marketing Operations of Indian “Services – Ph.D. Thesis, Andhra University, Waltam, 1992. Railways”, .com/egi-bin/dev1.dll/irctic/services/vatServicesNTerms.do www.indianrail.gov.in indianrail.gov.in /pnr/enq.html https:/irctc.co.in .com/m/trains indianrailinfo.com
References Amba Prasad, “ Indian Railways”- A study of Public Utility Administration, Asia Publishing House, Bombay, 1960. South Central Railway General Manager’s Annual Report 1998-99. Ministry of Railways, Indian Railways yearbook 1989-90 to 1999-2000. Jagit Singh, “The Story of our Railways”, National Book Trust of India, New Delhi, 1989. Kosteck M.M.(ed.), “Marketing Strategies for services” ,Oxford: Pergmon Press, 1994. Krishna V., “Services Marketing – A study of Marketing Operations of Indian Railways”, Ph.D. Thesis, Andhra University, Waltam, 1992. .com/egi-bin/dev1.dll/irctic/services/vatServicesNTerms.do www.indianrail.gov.in indianrail.gov.in /pnr/enq.html https:/irctc.co.in .com/m/trains indianrailinfo.com
Service_MARKETING.docx