TSC Category Supply and Logistics Management TSC Delivery Management TSC Description Determine impact of transportation delivery on overall logistics service provision and manage fleet to improve efficiency, reduce costs and deliver products and services to customers TSC Proficiency Level 1 Level 2 3 Level 4 Level 5 Level 6 Description RET-SCL-1001-1.1 RET-SCL-2001-1.1 RET-SCL-3001-1.1 RET-SCL-4001-1.1 Carry out pick-up and/or Identify and coordinate Plan and manage loading of Manage fleet to improve delivery processes at point suitable date and/or time for trucks to maximise storage efficiency, reduce cost and of origin and gain product or service delivery and delivery efficiency to ensure smooth delivery of confirmation from customers to customers, organise and according to organisational products and services on products delivered or document products and procedures pending delivery consumer details for pick-up and/or delivery processes Duty of product care Duty of product care Duty of product care Principles and methods of Knowledge requirements requirements requirements moving goods by air, rail, Methods to improve Methods to improve Methods to improve sea or road including the delivery operations delivery operations delivery operations relative costs and benefits Emerging trends and Emerging trends and Emerging trends and Duty of product care technology in delivery technology in delivery technology in delivery requirements operations operations operations Courier delivery Order management Order management Order management operations frameworks processes processes processes Impact of transportation of service challenges Types of triggers in the delivery to the overall Importance of responding delivery of goods supply chain and logistics to service challenges environment frameworks Principles of effective Types of service Methods to improve communication challenges delivery operations Importance of responding Emerging trends and to service challenges technology in delivery Principles of effective operations communication Distribution strategies Delivery management strategies Order management processes Industry benchmarks and best practices on delivery operations and processes Abilities Carry out picking and Monitor picking and Receive list of deliveries Manage the packing activities packing, organising and for local and overseas implementation of Organise and pack scheduling of deliveries fulfilment delivery management products according to activities Plan schedules and strategies delivery schedules Use service recovery manage loading of trucks Develop an order Ensure "good for sale" procedures to respond to to maximise storage and management process conditions of products for service challenges delivery efficiency based on business overseas deliveries Process documentation Address service requirements Organise documentation and/or confirmation of challenges, disruptions Manage and consumer details in deliveries and/or last minute logistics partners and accordance of delivery Carry out overseas changes requested by delivery activities schedules deliveries processing customers
TSC Category Supply and Logistics Management TSC Delivery Management TSC Description Determine impact of transportation delivery on overall logistics service provision and manage fleet to improve efficiency, reduce costs and deliver products and services to customers TSC Proficiency Description Level 1 Level 2 3 Level 4 Level 5 Level 6 RET-SCL-1001-1.1 RET-SCL-2001-1.1 RET-SCL-3001-1.1 RET-SCL-4001-1.1 Carry out pick-up and/or delivery processes at point of origin and gain confirmation from customers on products delivered or pending delivery Identify and coordinate suitable date and/or time for product or service delivery to customers, organise and document products and consumer details for pick-up and/or delivery processes Plan and manage loading of trucks to maximise storage and delivery efficiency according to organisational procedures Manage fleet to improve efficiency, reduce cost and to ensure smooth delivery of products and services Knowledge Duty of product care requirements Methods to improve delivery operations Emerging trends and technology in delivery operations Order management processes Duty of product care requirements Methods to improve delivery operations Emerging trends and technology in delivery operations Order management processes of service challenges Importance of responding to service challenges Principles of effective communication Duty of product care requirements Methods to improve delivery operations Emerging trends and technology in delivery operations Order management processes Types of triggers in the delivery of goods environment Types of service challenges Importance of responding to service challenges Principles of effective communication Principles and methods of moving goods by air, rail, sea or road including the relative costs and benefits Duty of product care requirements Courier delivery operations frameworks Impact of transportation delivery to the overall supply chain and logistics frameworks Methods to improve delivery operations Emerging trends and technology in delivery operations Distribution strategies Delivery management strategies Order management processes Industry benchmarks and best practices on delivery operations and processes Abilities Carry out picking and packing activities Organise and pack products according to delivery schedules Ensure "good for sale" conditions of products for overseas deliveries Organise documentation and consumer details in accordance of delivery schedules Monitor picking and packing, organising and scheduling of deliveries activities Use service recovery procedures to respond to service challenges Process documentation and/or confirmation of deliveries Carry out overseas deliveries processing Receive list of deliveries for local and overseas fulfilment Plan schedules and manage loading of trucks to maximise storage and delivery efficiency Address service challenges, disruptions and/or last minute changes requested by customers Manage the implementation of delivery management strategies Develop an order management process based on business requirements Manage logistics partners and delivery activities
SF-RET_TSC_Ref_SCL_Delivery-Management_SDD_20170710_V01.docx