never made explicit how service delivery should and would change. Based solely on the funding investment and project performance information, it seems that there has been a dramatic escalation in the range of services, and the number of service providers, working in the four CYWR communities. It seems some of this growth and change in service providers has created more employment opportunities for local Indigenous residents. However, change in the way services are delivered and coordinated, and the everyday practice of service providers, is hard to document. Even there may have been changes and the nature of – these need to be understood - key questions are whether these changes are directly linked to the CYWR philosophy or more broadly to related or distinct factors, such as increased employment of local people and the national reform agenda. Structure of the report The rest of the report is divided into three chapters. The next chapter, Chapter 2, describes how the research project was developed and implemented. Chapter 3 presents the main findings from the survey of service providers. The last section discusses the major themes that arose from the survey findings and where relevant, are cross-referenced to other research undertaken as part of the evaluation. Particular attention has been paid to the consultation paper on service delivery (Migration Plus 2012) and the Social Change Research Study of local residents (Colmar Brunton 2012a). To capture the flavour of open-ended responses, some responses are quoted directly in the results section. A challenge in presenting the results has been to consider differences between communities. It is acknowledged there are differences. As a result, Appendix 1 includes tables of results to key questions, by community. In the main body of the report, where community differences seemed particularly salient, for example in relation to the perceived availability of services, these are incorporated into the relevant parts of the section on results. In addition, a number of of results were undertaken to see if other independent variables, such as sector or residency in community, affected the results. CHAPTER 2 Project description Rationale and aim of the survey Under the CWYR trial it was envisaged that social services would change in the four communities, not least with an increase in clients referred or ordered to attend certain services or programs by the FRC. In addition, specific programs or services were funded as part of the trial.
never made explicit how service delivery should and would change. Based solely on the funding investment and project performance information, it seems that there has been a dramatic escalation in the range of services, and the number of service providers, working in the four CYWR communities. It seems some of this growth and change in service providers has created more employment opportunities for local Indigenous residents. However, change in the way services are delivered and coordinated, and the everyday practice of service providers, is hard to document. Even there may have been changes – and the nature of these need to be understood - key questions are whether these changes are directly linked to the CYWR philosophy or more broadly to related or distinct factors, such as increased employment of local people and the national reform agenda. Structure of the report The rest of the report is divided into three chapters. The next chapter, Chapter 2, describes how the research project was developed and implemented. Chapter 3 presents the main findings from the survey of service providers. The last section discusses the major themes that arose from the survey findings and where relevant, are cross-referenced to other research undertaken as part of the evaluation. Particular attention has been paid to the consultation paper on service delivery (Migration Plus 2012) and the Social Change Research Study of local residents (Colmar Brunton 2012a). To capture the flavour of open-ended responses, some responses are quoted directly in the results section. A challenge in presenting the results has been to consider differences between communities. It is acknowledged there are differences. As a result, Appendix 1 includes tables of results to key questions, by community. In the main body of the report, where community differences seemed particularly salient, for example in relation to the perceived availability of services, these are incorporated into the relevant parts of the section on results. In addition, a number of of results were undertaken to see if other independent variables, such as sector or residency in community, affected the results. CHAPTER 2 Project description Rationale and aim of the survey Under the CWYR trial it was envisaged that social services would change in the four communities, not least with an increase in clients referred or ordered to attend certain services or programs by the FRC. In addition, specific programs or services were funded as part of the trial.
Service_delivery_v1_1.docx