You will then receive a confirmation screen. This completes the order process. You can check the status of the transfer for the customer by going to and entering the VIN in the “Check Status” box. Then hit Submit. Once you hit submit, you will see an updated status for your vehicle transfer along with a due date. In the event the location needs to submit a claim for damage or missing items, please email claims@shipwithsonic.com immediately upon finding a damaged vehicle. NOTE: It is imperative that the damage is notated on the Bill Of Lading at the time of delivery for a claim to be valid. If the claim is not noted on the Bill Of Lading at time of delivery, it WILL BE DENIED. Please email us the pictures, estimates and a copy of the Bill Of Lading from the driver with the damage notated as soon as possible. This will help speed up the claim process. The Claims Manager can also be reached at 877-571-6235. 13. Extra Benefits for Using Sonic Transport 1. Extra $500,000 in Cargo Insurance 2. Visibility in your network, with nightly in-transit reports. Check status on your iPhone/iPad. 3. Remove burdens and risks associated with arranging transportation using outside carriers who do not meet our standards. a. We are connected with the Department of Transportation and each night we verify with the FMCSA that our carriers have adequate insurance and maintain a satisfactory rating. If any of these fail during our nightly checks, the carrier is turned off in our system. This program protects Sonic from carriers falsifying documents, having no insurance (or not enough insurance) when arranging transportation outside of MetroGistics. 4. 110% dedication to this account. Each region has a dedicated team within Sonic Transport to ensure you are given the best possible service. Need Help?
You will then receive a confirmation screen. This completes the order process. You can check the status of the transfer for the customer by going to and entering the VIN in the “Check Status” box. Then hit Submit. Once you hit submit, you will see an updated status for your vehicle transfer along with a due date. In the event the location needs to submit a claim for damage or missing items, please email claims@shipwithsonic.com immediately upon finding a damaged vehicle. NOTE: It is imperative that the damage is notated on the Bill Of Lading at the time of delivery for a claim to be valid. If the claim is not noted on the Bill Of Lading at time of delivery, it WILL BE DENIED. Please email us the pictures, estimates and a copy of the Bill Of Lading from the driver with the damage notated as soon as possible. This will help speed up the claim process. The Claims Manager can also be reached at 877-571-6235. 13. Extra Benefits for Using Sonic Transport 1. Extra $500,000 in Cargo Insurance 2. Visibility in your network, with nightly in-transit reports. Check status on your iPhone/iPad. 3. Remove burdens and risks associated with arranging transportation using outside carriers who do not meet our standards. a. We are connected with the Department of Transportation and each night we verify with the FMCSA that our carriers have adequate insurance and maintain a satisfactory rating. If any of these fail during our nightly checks, the carrier is turned off in our system. This program protects Sonic from carriers falsifying documents, having no insurance (or not enough insurance) when arranging transportation outside of MetroGistics. 4. 110% dedication to this account. Each region has a dedicated team within Sonic Transport to ensure you are given the best possible service. Need Help?
sonic%20_playbook_rev1.docx