Addresses situations before they become crises Demonstrate and identifies measures to avoid recurrence Accountability Takes responsibility for outcomes, including mistakes and failures Coaches team members to take responsibility for addressing and resolving challenging situations Oversees implementation of safe work practices and risk management framework the Demonstrate a thorough understanding of the Relationships Advanced interests, needs and diversity in the community Community and Customer Promotes a culture of quality customer service Focus Initiates and develops partnerships with customers and the community to define and evaluate service outcomes Ensures that the customer is at the of business process design Makes improvements to management systems, processes and practices to improve service delivery Works towards social, environmental and economic sustainability in the community/region Communicates the expectation of collaboration Relationships Highly Advanced across the organisation Work Collaboratively Celebrates successful outcomes of collaboration across the organisation, region and sector Establishes systems, structures and practices to facilitate sharing and learning across the organisation, region and sector Develops respectful relationships with stakeholders who hold different, even directly conflicting, views Sets a tone of inclusiveness and an expectation that all staff respect diversity in people, experiences and backgrounds Builds and maintains professional relationships Relationships Advanced inside and outside the organisation Influence and Negotiate Makes a strong personal impression and influences others with a fair and considered approach Establishes a negotiation position on a firm grasp of key issues, likely points of difference and areas for compromise Identifies key stakeholders and their level of support in advance of negotiations Uses humour appropriately to enhance professional relationships and interactions Pre-empts and minimises conflict by working towards mutually beneficial outcomes Sets high standards and challenging goals for Results Advanced self and others Deliver Results Delegates responsibility appropriately and provides support Defines what success looks like in measurable terms Uses own professional knowledge and the expertise of others to drive results Implements and oversees quality assurance practices
Demonstrate Accountability Addresses situations before they become crises and identifies measures to avoid recurrence Takes responsibility for outcomes, including mistakes and failures Coaches team members to take responsibility for addressing and resolving challenging situations Oversees implementation of safe work practices and the risk management framework Relationships Community and Customer Focus Advanced Demonstrate a thorough understanding of the interests, needs and diversity in the community Promotes a culture of quality customer service Initiates and develops partnerships with customers and the community to define and evaluate service outcomes Ensures that the customer is at the of business process design Makes improvements to management systems, processes and practices to improve service delivery Works towards social, environmental and economic sustainability in the community/region Relationships Work Collaboratively Highly Advanced Communicates the expectation of collaboration across the organisation Celebrates successful outcomes of collaboration across the organisation, region and sector Establishes systems, structures and practices to facilitate sharing and learning across the organisation, region and sector Develops respectful relationships with stakeholders who hold different, even directly conflicting, views Sets a tone of inclusiveness and an expectation that all staff respect diversity in people, experiences and backgrounds Relationships Influence and Negotiate Advanced Builds and maintains professional relationships inside and outside the organisation Makes a strong personal impression and influences others with a fair and considered approach Establishes a negotiation position on a firm grasp of key issues, likely points of difference and areas for compromise Identifies key stakeholders and their level of support in advance of negotiations Uses humour appropriately to enhance professional relationships and interactions Pre-empts and minimises conflict by working towards mutually beneficial outcomes Results Deliver Results Advanced Sets high standards and challenging goals for self and others Delegates responsibility appropriately and provides support Defines what success looks like in measurable terms Uses own professional knowledge and the expertise of others to drive results Implements and oversees quality assurance practices
Sample-Position-Description.docx