Handout 2 Discussion prompts tips – Behaviour breeds behaviour. This is an important phrase to remember. If an individual is rude • and abusive, it is on the for the rudeness and abuse to be returned. On the other ‘petrol hand, responding calmly and pleasantly gives an individual a chance to calm down and respond in a similar way. Sometimes we be over complicate where there is a simple solution in front of us. • Our hopes, aspirations and fears are the same as the people we talk to, there is nothing special • or different about them or you. Telling is a powerful form of communication used throughout the ages. • “stories” Handout 3 Caring Conversations Be Courageous • Connect Emotionally. • Be Curious • Consider other perspectives • Collaborate • Compromise • Celebrate •
Handout 2 Discussion prompts – tips • Behaviour breeds behaviour. This is an important phrase to remember. If an individual is rude and abusive, it is ‘petrol on the for the rudeness and abuse to be returned. On the other hand, responding calmly and pleasantly gives an individual a chance to calm down and respond in a similar way. • Sometimes we be over complicate where there is a simple solution in front of us. • Our hopes, aspirations and fears are the same as the people we talk to, there is nothing special or different about them or you. • Telling “stories” is a powerful form of communication used throughout the ages. Handout 3 Caring Conversations • Be Courageous • Connect Emotionally. • Be Curious • Consider other perspectives • Collaborate • Compromise • Celebrate
Skills-based-resource-pack-Better-Conversations-in-Information-Advice-and-Assistance-Services.docx