Incident response Establish the SCV SCV Academy in operation A program Academy of expert clinical Minimum of 20 PEER reviewers to support health reviewers in operation services to investigate Knowledge shared across systemic clinical concerns the system, including from Establish the Panel of coronial recommendations External Expert Reviewers Increased number of (PEER network) to support serious (sentinel and health services to review SENSE) events reported to serious incidents SCV Refresh of sentinel event Evidence of consumer program, expand to include participation in serious serious events not sentinel incident investigation events (SENSE events) Support for consumer participation in serious event investigations Key A Improve patient safety culture B repeated communication breakdowns C unwarranted variation in practice D unwarranted variation in patient experience Dissemination of learnings from serious incidents, and local best practice Sector priority Focus area 17–18 Key activities Success looks like area Care Victoria Develop SCV VAHI Website analytics identify A, B, C, D – knowledge sharing website, bulletins and strong user interactivity and enewsletters downloads Program of Improved patient outcomes events and Attendance and analytics webinars demonstrate take up and engagement Key A Improve patient safety culture
Incident response program Establish the SCV Academy of expert clinical reviewers to support health services to investigate systemic clinical concerns Establish the Panel of External Expert Reviewers (PEER network) to support health services to review serious incidents Refresh of sentinel event program, expand to include serious events not sentinel events (SENSE events) Support for consumer participation in serious event investigations SCV Academy in operation Minimum of 20 PEER reviewers in operation Knowledge shared across the system, including from coronial recommendations Increased number of serious (sentinel and SENSE) events reported to SCV Evidence of consumer participation in serious incident investigation A Key A Improve patient safety culture B repeated communication breakdowns C unwarranted variation in practice D unwarranted variation in patient experience Dissemination of learnings from serious incidents, and local best practice Focus area 17–18 Key activities Success looks like Sector priority area Care Victoria knowledge sharing Develop SCV – VAHI website, bulletins and enewsletters Program of events and webinars Website analytics identify strong user interactivity and downloads Improved patient outcomes Attendance and analytics demonstrate take up and engagement A, B, C, D Key A Improve patient safety culture
SCV%20corporate-plan-2017-2018-doc.docx