Creating a Service Request to become familiar with the Work Type/Category/Common Problem drop down lists. Click the New Request button. Update the Floor and Cube/Room/Office drop down Note that you can also choose the Submit tab to lists to the closest location for the work to be begin a Service Request. performed. Type a detailed Description of the repair needed. Select the correct property in the location drop Add Charge Codes if needed to perform the work. down menu shown on the left side of the blue bar. The Service Request form displays Are you the Service Recipient? If you are Click the check box at top right of the form to keep creating this request on behalf of another the request confidential. Confidential requests do individual, click the button. Contact data “No” not display with other open requests on the Home entered will be added into the description for Page. reference purposes only. Complete the Service Request form: Click the Submit Request button once the form is Select Work Type from the drop-down menu. complete. The Work Type drop-down menu displays. The Service Request information page displays. The Service Request information page displays the Request number that has been assigned along with the title, work category and description. Check to see if the service provider has a referral. Select Category from the drop-down menu. If so, the request will not be sent to a service The Category menu items are based on the Work provider. Type selected. Click the Done button when complete. The Category drop-down menu displays. The Completed Service Request details page displays. Select from the drop-down Common Problem menu. The Common Problem menu items are based on options appear in the middle right of the page. the Category selected. The Common Problem drop-down menu displays. Click the Cancel the Request button if you no longer require service. The Work Order Types” link is available “Available Click the Add Notes button if additional detail is to review the entire 3 tier problem code list in order required concerning the request.
Creating a Service Request Click the New Request button. Note that you can also choose the Submit tab to begin a Service Request. Select the correct property in the location drop down menu shown on the left side of the blue bar. The Service Request form displays Click the check box at top right of the form to keep the request confidential. Confidential requests do not display with other open requests on the Home Page. Complete the Service Request form: Select Work Type from the drop-down menu. The Work Type drop-down menu displays. Select Category from the drop-down menu. The Category menu items are based on the Work Type selected. The Category drop-down menu displays. Select Common Problem from the drop-down menu. The Common Problem menu items are based on the Category selected. The Common Problem drop-down menu displays. The “Available Work Order Types” link is available to review the entire 3 tier problem code list in order to become familiar with the Work Type/Category/Common Problem drop down lists. Update the Floor and Cube/Room/Office drop down lists to the closest location for the work to be performed. Type a detailed Description of the repair needed. Add Charge Codes if needed to perform the work. Are you the Service Recipient? If you are creating this request on behalf of another individual, click the “No” button. Contact data entered will be added into the description for reference purposes only. Click the Submit Request button once the form is complete. The Service Request information page displays. The Service Request information page displays the Request number that has been assigned along with the title, work category and description. Check to see if the service provider has a referral. If so, the request will not be sent to a service provider. Click the Done button when complete. The Completed Service Request details page displays. options appear in the middle right of the page. Click the Cancel the Request button if you no longer require service. Click the Add Notes button if additional detail is required concerning the request.
SAIC%20updated%20OVSC%20Quick%20Reference%20Guide%20040413.docx