With support from training There is regular Schedule and carry out What materials are required manager to ensure regular communication with the customer care calls as per to effectively deliver continuation (refresher) hospices with detailed the agreed process. training? training is delivered to reports of conversations and Plan, develop and deliver When is training best hospice staff via self, updates passed on to the specialist training on a delivered? – supplier or volunteers. relevant person. variety of technologies What resources and Requests for further training supplied by Lifelites. specialist knowledge are are actioned within a With authorisation from the required to deliver training? reasonable timescale. budget holder, liaise with Who is best to deliver the Training feedback forms external training providers training? indicate satisfaction with and volunteer trainers to Is the hospice ready and training and equipment deliver training where prepared for refresher received. appropriate or required. training e.g. is all the Extra training sessions on Collect, collate and analyse equipment working, have specialist items and/or feedback on continuation they confirmed in good topics are delivered e.g. training and use this to time? Eyegaze. evaluate the effectiveness of training and plan improvements. Develop and maintain on A range of learning resource Assess what training What materials are required and offline training materials are available for resources are available and for online resources? materials. use in training sessions and their usefulness as resources What other information is online on all equipment for hospice staff. needed for the website? supplied to children in Develop training materials What resources are required hospices by Lifelites. for the online resource area for training sessions and to Resources are kept up to and for training sessions. support volunteer trainers. date and developed as new Help the training manager How to promote and equipment and changes are maintain an online resource increase the use of introduced. area, accessible through the resources. Evidence that resources are website. being accessed and used by Promote the resources to hospice staff. hospice staff and encourage use of them, providing
With support from training manager to ensure regular continuation (refresher) training is delivered to hospice staff – via self, supplier or volunteers. There is regular communication with the hospices with detailed reports of conversations and updates passed on to the relevant person. Requests for further training are actioned within a reasonable timescale. Training feedback forms indicate satisfaction with training and equipment received. Extra training sessions on specialist items and/or topics are delivered e.g. Eyegaze. Schedule and carry out customer care calls as per the agreed process. Plan, develop and deliver specialist training on a variety of technologies supplied by Lifelites. With authorisation from the budget holder, liaise with external training providers and volunteer trainers to deliver training where appropriate or required. Collect, collate and analyse feedback on continuation training and use this to evaluate the effectiveness of training and plan improvements. What materials are required to effectively deliver training? When is training best delivered? What resources and specialist knowledge are required to deliver training? Who is best to deliver the training? Is the hospice ready and prepared for refresher training e.g. is all the equipment working, have they confirmed in good time? Develop and maintain on and offline training materials. A range of learning resource materials are available for use in training sessions and online on all equipment supplied to children in hospices by Lifelites. Resources are kept up to date and developed as new equipment and changes are introduced. Evidence that resources are being accessed and used by hospice staff. Assess what training resources are available and their usefulness as resources for hospice staff. Develop training materials for the online resource area and for training sessions. Help the training manager maintain an online resource area, accessible through the website. Promote the resources to hospice staff and encourage use of them, providing What materials are required for online resources? What other information is needed for the website? What resources are required for training sessions and to support volunteer trainers. How to promote and increase the use of resources.
Specialist-technology-trainer.docx