Specification Competence / understanding Skill/ Knowledge Experience of working with Professional and technical Relevant experience and families or children and young development: Develops technical qualifications to do the job people and/or professional ability and Specialist knowledge keeps abreast of development in Experience of Case holding Owns own development own areas of expertise including clients & maintaining individual specialist knowledge and client files Organisational awareness organisational awareness A work, Social work, Health or equivalent qualification at level 3, or willingness to undertake training to level 3. To keep up to date on the major issues that affect young people including health, family and relationships, housing and homelessness, money and benefits. Demonstrate an ongoing commitment to the safeguarding of children, people and vulnerable adults. Experience of working with Customer Focus: Delivering high Treats customers with respect people on issues such as health, levels of customer satisfaction Gives the customer confidence in education, housing, family and and using customer views for what is done/said relationships, discrimination & continuous improvement Inspires customer’s trust justice, welfare benefits, etc. Is committed to helping the Demonstrate the ability to work customers with difficult/complex situations. Takes action to improve Able to build trusting relationships with service users, enabling them to develop new skills and make their own informed choices. Ability to undertake assessments, Communication: Listens actively identify needs and undertaking interpersonal skills to relate Questions and summarises appropriate actions confidently with others to Shares information understand and be understood Experience of & ability to assess Writes well the needs of young people, including undertaking risk Delivers information clearly assessment Alters approach to suit the Demonstrate the ability to situation produce reports, maintain records, statistics and receipts. Experience of providing health and wellbeing information and advice. Knowledge and experience of Team working: Working with Builds relationships developing and maintaining others to deliver added benefits Works collaboratively contacts with other to the team and customers. Behaves fairly agencies/organisations. Demonstrate the ability to work Supporting others as part of a team.
Specification Competence / understanding Skill/ Knowledge Experience of working with families or children and young people Experience of Case holding clients & maintaining individual client files A work, Social work, Health or equivalent qualification at level 3, or willingness to undertake training to level 3. To keep up to date on the major issues that affect young people including health, family and relationships, housing and homelessness, money and benefits. Demonstrate an ongoing commitment to the safeguarding of children, people and vulnerable adults. Professional and technical development: Develops technical and/or professional ability and keeps abreast of development in own areas of expertise including specialist knowledge and organisational awareness Relevant experience and qualifications to do the job Specialist knowledge Owns own development Organisational awareness Experience of working with people on issues such as health, education, housing, family and relationships, discrimination & justice, welfare benefits, etc. Demonstrate the ability to work with difficult/complex situations. Able to build trusting relationships with service users, enabling them to develop new skills and make their own informed choices. Customer Focus: Delivering high levels of customer satisfaction and using customer views for continuous improvement Treats customers with respect Gives the customer confidence in what is done/said Inspires customer’s trust Is committed to helping the customers Takes action to improve Ability to undertake assessments, identify needs and undertaking appropriate actions Experience of & ability to assess the needs of young people, including undertaking risk assessment Demonstrate the ability to produce reports, maintain records, statistics and receipts. Experience of providing health and wellbeing information and advice. Communication: interpersonal skills to relate confidently with others to understand and be understood Listens actively Questions and summarises Shares information Writes well Delivers information clearly Alters approach to suit the situation Knowledge and experience of developing and maintaining contacts with other agencies/organisations. Demonstrate the ability to work as part of a team. Team working: Working with others to deliver added benefits to the team and customers. Builds relationships Works collaboratively Behaves fairly Supporting others
SP-Navigator-JD-and-PS.docx