Future Topics Date Topic Owner Standing Topic UX Discussion and Training Tool update All Standing Service Catalog Changes All TBD OneDrive Final Plan Michael Milligan Nov Management/HUIT’s Business Continuity Plans and Inclement Weather Catie Smith planning TBD Cloud how can SDSG help All – TBD Third-party Tool Guidance for customers Alan Wolf [Jason Snyder, Ellen Gulachenski] TBD Redirect Server Follow Up (Current and scope statement) Catie Smith TBD Laura Deneen clarify use of VMO vs IT Procurment (including total cost of Deneen – ownership) TBD AWS Follow Ups glass” comm plan Steph Gumble Update MI process to include questions that determine full scope Smith of outage Ann Kling New vendor assessment to understand infrastructure dependencies and locations. Sept Day in the Life FAS Admin Jason Shaffner Sept Day in the Life Faculty Alan Wolf/Vittorio – Aug MISO Survey Follow Up Smith/Marie Curcio – Aug 10th Pain point tracking and communication Alan/Kim As Needed MI Follow-up Maria Curcio/Mike Landino July-Sept Three Year Plan Presentations ALL Service Delivery Top 40 Goals Top 10 Goal Owner Charles Rationalize and mature service ownership in HUIT (Shift Left) Establish a HUIT strategy for service portfolio management to ensure transparency and greater Catie Smith coordination Define set of sustainable and centralized video storage services as part of overall HUIT storage Alan Wolf 1 strategy Develop a strategy, plan, and support structure for HUIT-wide tools and systems to enhance Catie Smith efficiency and collaboration
Future Topics Date Topic Owner Standing Topic UX Discussion and Training Tool update All Standing Service Catalog Changes All TBD OneDrive Final Plan Michael Milligan Nov Management/HUIT’s Business Continuity Plans and Inclement Weather planning Catie Smith TBD Cloud – how can SDSG help All TBD Third-party Tool Guidance for customers Alan Wolf [Jason Snyder, Ellen Gulachenski] TBD Redirect Server Follow Up (Current and scope statement) Catie Smith TBD Laura Deneen – clarify use of VMO vs IT Procurment (including total cost of ownership) Deneen TBD AWS Follow Ups glass” comm plan Update MI process to include questions that determine full scope of outage New vendor assessment to understand infrastructure dependencies and locations. Steph Gumble Smith Ann Kling Sept Day in the Life FAS Admin Jason Shaffner Sept Day in the Life – Faculty Alan Wolf/Vittorio Aug MISO Survey – Follow Up Smith/Marie Curcio Aug 10th Pain point tracking and communication Alan/Kim As Needed MI Follow-up Maria Curcio/Mike Landino July-Sept Three Year Plan Presentations ALL Service Delivery Top 40 Goals Top 10 Goal Owner Rationalize and mature service ownership in HUIT (Shift Left) Charles Establish a HUIT strategy for service portfolio management to ensure transparency and greater coordination Catie Smith 1 Define set of sustainable and centralized video storage services as part of overall HUIT storage strategy Alan Wolf Develop a strategy, plan, and support structure for HUIT-wide tools and systems to enhance efficiency and collaboration Catie Smith
service_delivery_subgroup_agenda080917.docx