GP and Primary Care different health, wellbeing and Enable the person to explore (LMS) for NCC/YHN professionals social care service providers. alternative choices and options staff. Healthwatch Understand what assistance can be between different health, Care Act 2014 PALS found in each organisation. wellbeing and social care Hospital staff Knowledge of eligibility criteria for service providers. Disability North ASC statutory services support Managing people’s Advocacy Centre North Understand if the person would expectations as to whether they potentially not meet the eligibility will meet the eligibility criteria criteria and raise as an outcome be able to explain the Know how to refer a person to Assessment process. CH&SCD for an assessment support the person to access Know what community health and an assessment from the council. wellbeing support is provided by Refer if appropriate to NCC own organisation CH&SCD Knowledge of the complaints referral forms procedure. to explain the complaint process. to support people understand the response to a complaint and where necessary assist with next steps. help and support in liaising with professionals and other organisations to Safeguarding provide and write supporting information. contact and referral information in Monitoring Reports if appropriate. Tier 3 and Support Service Locally information Required from own organisation and others The Care – Advice given
GP and Primary Care professionals Healthwatch PALS Hospital staff Disability North Advocacy Centre North different health, wellbeing and social care service providers. Understand what assistance can be found in each organisation. Knowledge of eligibility criteria for ASC statutory services support Understand if the person would potentially not meet the eligibility criteria and raise as an outcome Know how to refer a person to CH&SCD for an assessment Know what community health and wellbeing support is provided by own organisation Knowledge of the complaints procedure. Enable the person to explore alternative choices and options between different health, wellbeing and social care service providers. Managing people’s expectations as to whether they will meet the eligibility criteria be able to explain the Assessment process. support the person to access an assessment from the council. Refer if appropriate to NCC CH&SCD referral forms to explain the complaint process. to support people understand the response to a complaint and where necessary assist with next steps. help and support in liaising with professionals and other organisations to Safeguarding provide and write supporting information. contact and referral information in Monitoring Reports if appropriate. (LMS) for NCC/YHN staff. Care Act 2014 Tier 3 – The Care and Support Service Locally information Advice given Required from own organisation and others
spectrums_of_advice_adult_care_and_support_locally.docx