6. Accessibility: Documented policies/procedures in relation to ensuring the service is accessible and appropriately targeted which includes consideration of: Client characteristics/ community diversity Setting appropriate criteria for accepting clients Communicating with clients who experience language difficulties Ensuring the service is physically accessible Avoiding discrimination/ harassment Providing a flexible mode of service delivery Adequately promoting the service Attribute Element/Process Documented Evidence Yes/No or ? Staff Awareness Yes/No or ? Auditor’s (reference) (staff position Comments responsible) 7. Organisational Management: Documented policies/procedures which ensures the service has appropriate organisational management structures including, but not limited to, that the Centre: Promotes community involvement, including volunteer involvement Undertakes required financial management/reporting Appropriately trains, manages and supervises staff and volunteers Identifies/manages risks associated with the provision of legal services Plans/implements and monitors service delivery
6. Accessibility: Documented policies/procedures in relation to ensuring the service is accessible and appropriately targeted which includes consideration of: Client characteristics/ community diversity Setting appropriate criteria for accepting clients Communicating with clients who experience language difficulties Ensuring the service is physically accessible Avoiding discrimination/ harassment Providing a flexible mode of service delivery Adequately promoting the service Attribute Element/Process Documented Evidence (reference) Yes/No or ? Staff Awareness (staff position responsible) Yes/No or ? Auditor’s Comments 7. Organisational Management: Documented policies/procedures which ensures the service has appropriate organisational management structures including, but not limited to, that the Centre: Promotes community involvement, including volunteer involvement Undertakes required financial management/reporting Appropriately trains, manages and supervises staff and volunteers Identifies/manages risks associated with the provision of legal services Plans/implements and monitors service delivery
Service-Standards-Audit-Checklist.docx