in all programs are long, time convenient viz., training, consuming and transactions, lack and obviously demonstration transparency. A enhances the etc. business that quality of Suggestions wishes to obtain services, in Cost a license or a terms of time, Reduction and permit has to fill content and Efficiency out a number of accessibility Gains: The application appropriate forms, has to application of visit a number Anticorruption ICT may of different and possibly reduce offices and Accountability: the number of spend a EGovernment inefficiencies in considerable helps to increase processes by amount of time. the transparency allowing file If a citizen of and data sharing wishes to be across issued with a processes. In government certificate or many cases departments, any other eGovernment thereby official offers contributing to document, he or opportunities for the elimination she will have to citizens to of mistakes travel to the directly from manual central participate in procedures, government reducing the office, go to by required time different offices allowing them for transactions. and spend a lot to provide their Efficiency is of time for a own ideas and also attained by simple service. suggestions in streamlining The forums and on- internal consequences line processes, by are high costs communities. If enabling faster and citizen and web sites are and more business designed informed dissatisfaction. carefully and decision An openly, they can making, and by eGovernment be valuable speeding up initiative, on the resources for transaction other hand, transparency as processing. which puts citizens, government Quality of businesses and services online, Service other thereby Delivery to stakeholders reducing the Businesses and should be able bureaucracy, Customers: In to see political offers round the the traditional and clock model of public governmental accessibility, service delivery, information, fast and the procedures rules and
in all programs viz., training, demonstration etc. Suggestions Cost Reduction and Efficiency Gains: The appropriate application of ICT may possibly reduce the number of inefficiencies in processes by allowing file and data sharing across government departments, thereby contributing to the elimination of mistakes from manual procedures, reducing the required time for transactions. Efficiency is also attained by streamlining internal processes, by enabling faster and more informed decision making, and by speeding up transaction processing. Quality of Service Delivery to Businesses and Customers: In the traditional model of public service delivery, the procedures are long, time consuming and lack transparency. A business that wishes to obtain a license or a permit has to fill out a number of application forms, has to visit a number of different offices and spend a considerable amount of time. If a citizen wishes to be issued with a certificate or any other official document, he or she will have to travel to the central government office, go to different offices and spend a lot of time for a simple service. The consequences are high costs and citizen and business dissatisfaction. An eGovernment initiative, on the other hand, which puts government services online, thereby reducing the bureaucracy, offers round the clock accessibility, fast and convenient transactions, and obviously enhances the quality of services, in terms of time, content and accessibility Anticorruption and Accountability: EGovernment helps to increase the transparency of processes. In many cases eGovernment offers opportunities for citizens to directly participate in by allowing them to provide their own ideas and suggestions in forums and on- line communities. If web sites are designed carefully and openly, they can be valuable resources for transparency as citizens, businesses and other stakeholders should be able to see political and governmental information, rules and
Rural-E-Govemance-in-India.docx