Service User Rights and Responsibilities The mission of Scarborough Women’s Centre is to facilitate the empowerment of women to make long-term, positive changes with confidence. As a service user of Scarborough Women’s Centre you enter into a partnership with us. In the spirit of transparency and partnership, you are entitled to know of your rights and responsibilities. Service User Rights Service User Responsibilities To provide adequate notice (24 to 48 hours’ To receive service that is respectful, notice) when cancelling any service, workshop, confidential, free of harassment, meeting or appointment with any staff or discrimination and oppression. volunteer of the SWC To be treated in a manner that respects To disclose all relevant information that could dignity, confidentiality, affect your safety and that of others. and privacy and promotes autonomy. To have a clear understanding of how services To ask for clarifications when unclear about how will be provided and administered. services will be provided and administered. To inform the SWC about any accommodation To be provided with appropriate needs you may have in order to be able to accommodation for your disability. participate in programs, services and activities (i.e. minimum of two (2) weeks prior notice). To take part and engage in our services in a To be respectful of staff, volunteers and other respectful manner. service users of the SWC. To respect SWC’s Scent-Free Policy when To a Scent-Free Environment. attending programs, services and activities. To advise SWC of coughs, runny nose, cold, vomiting or any other infectious condition before attending programs, To have access to a safe, clean and healthy services and activities. environment whenever participating in programs, services and activities at the SWC. To take so as to not expose the SWC to any type of infestation. To provide copies of SWC policies to service To adhere to the policies of the SWC. users upon request. To make a complaint about service delivery at To communicate constructive feedback in order the SWC, and have your complaint handled in to help SWC continuously improve its services. a professional, appropriate and timely fashion.
Service User Rights and Responsibilities The mission of Scarborough Women’s Centre is to facilitate the empowerment of women to make long-term, positive changes with confidence. As a service user of Scarborough Women’s Centre you enter into a partnership with us. In the spirit of transparency and partnership, you are entitled to know of your rights and responsibilities. Service User Rights Service User Responsibilities To receive service that is respectful, confidential, free of harassment, discrimination and oppression. To provide adequate notice (24 to 48 hours’ notice) when cancelling any service, workshop, meeting or appointment with any staff or volunteer of the SWC To be treated in a manner that respects dignity, confidentiality, and privacy and promotes autonomy. To disclose all relevant information that could affect your safety and that of others. To have a clear understanding of how services will be provided and administered. To ask for clarifications when unclear about how services will be provided and administered. To be provided with appropriate accommodation for your disability. To inform the SWC about any accommodation needs you may have in order to be able to participate in programs, services and activities (i.e. minimum of two (2) weeks prior notice). To take part and engage in our services in a respectful manner. To be respectful of staff, volunteers and other service users of the SWC. To a Scent-Free Environment. To respect SWC’s Scent-Free Policy when attending programs, services and activities. To have access to a safe, clean and healthy environment whenever participating in programs, services and activities at the SWC. To advise SWC of coughs, runny nose, cold, vomiting or any other infectious condition before attending programs, services and activities. To take so as to not expose the SWC to any type of infestation. To provide copies of SWC policies to service users upon request. To adhere to the policies of the SWC. To make a complaint about service delivery at the SWC, and have your complaint handled in a professional, appropriate and timely fashion. To communicate constructive feedback in order to help SWC continuously improve its services.
Service-user-Rights-and-Responsibilities-2014-Revision.docx