Opening Hours Assess costs of staffing Practice Manager July 2014 the phones fully during Consider the the lunch period 1pm – implications of 2pm maintaining full Make recommendations telephone service to partners accordingly during the lunch hour Develop Reception Training Practice Manager July 2014 Team skills Information provision, Continue to advise Practice Manager ongoing including the right to a details of clinics in second opinion or newsletter and make complimentary poster for waiting room. medicine Include article in newsletter and on website about right to seek an alternative opinion Telephone contact with Monitor Practice Manager Initially July 2014 the surgery complaints/comments with a view to discussing any learning in the next PPG meeting in July.
Opening Hours Consider the implications of maintaining full telephone service during the lunch hour Assess costs of staffing the phones fully during the lunch period 1pm – 2pm Make recommendations to partners accordingly Practice Manager July 2014 Develop Reception Team skills Training Practice Manager July 2014 Information provision, including the right to a second opinion or complimentary medicine Continue to advise details of clinics in newsletter and make poster for waiting room. Include article in newsletter and on website about right to seek an alternative opinion Practice Manager ongoing Telephone contact with the surgery Monitor complaints/comments with a view to discussing any learning in the next PPG meeting in July. Practice Manager Initially July 2014
SPRS_PPG_Report_March_2014.docx