VI: Beneficiary Feedback and Complaint Tracking Database Beneficiary Feedback and Complaint Tracking Database Date Complaint Sector/ Name of Can we Can we No. Village UC District Description Person Description of Description Staff member who Date complaint Received call the visit the (if of Complaint complaint investigation and of resolution communicated closed* received By Hotline permitted) referred to (field resolution process resolution to or (Y/N) program (by A.O., field staff, complainant Feedback (Y/N) manager, etc.) Form program coordinator, etc.)
VI: Beneficiary Feedback and Complaint Tracking Database Beneficiary Feedback and Complaint Tracking Database Date complaint received Complaint Received By Hotline or Feedback Form Sector/ Name of Can we call the (Y/N) Can we visit the (Y/N) No. (if permitted) Village UC District Description of Complaint Person complaint referred to (field program manager, program coordinator, etc.) Description of investigation and resolution process (by A.O., field staff, etc.) Description of resolution Staff member who communicated resolution to complainant Date closed*
sc-errp-monitoring-and-accountability-manual.docx