systems and processes in key build capability to improve team and system services and organisations they resilience interact with 3.5 Teamwork and communication Work with others across professional, organisational and cultural boundaries to facilitate achieving shared quality and safety KNOWLEDGE OF ACTIONS the basic principles of: foster a team culture that supports quality and safety effective team work and impact on patient outcomes model communication that is clear, respectful and logical team building skills including individual member traits and how they model trust and respect for others in the contribute to team functioning workplace effective communication skills demonstrates understanding of their roles, including active listening strengths and responsibilities as well as that of each team member conflict management and resolution adapt and adjust their own behaviour and negotiation skills strategies to meet team objectives giving and receiving constructive use active listening, effective conflict feedback management and negotiation skills for quality and patient safety give and receive constructive feedback in the context of an open team culture 3.6 Improvement is evidence-based and data-driven Decisions are made on evidence rather than on beliefs and perceptions KNOWLEDGE OF ACTIONS evidence-based practice methods use evidence and industry benchmarks to set and tools performance standards and inform continuous performance improvement to get of data, sampling methodologies, the best for health care resources at data collection and management population and individual levels the reliability validity and limitations of access and appraise evidence to identify best metrics for measurement practice the role of quantitative and qualitative use valid and reliable measures to evaluate data for improving system aspects of service delivery, drive performance improvement and inform change and data analysis, interpretation and sustainability presentation to communicate results use multiple data sources and a broad range the requirement for a range of of metrics to assess system performance and metrics to understand system reliability and to identify areas for performance and reliability improvement
systems and processes in key services and organisations they interact with build capability to improve team and system resilience 3.5 Teamwork and communication Work with others across professional, organisational and cultural boundaries to facilitate achieving shared quality and safety KNOWLEDGE OF ACTIONS the basic principles of: effective team work and impact on patient outcomes team building skills including individual member traits and how they contribute to team functioning effective communication skills including active listening conflict management and resolution negotiation skills giving and receiving constructive feedback foster a team culture that supports quality and safety model communication that is clear, respectful and logical model trust and respect for others in the workplace demonstrates understanding of their roles, strengths and responsibilities as well as that of each team member adapt and adjust their own behaviour and strategies to meet team objectives use active listening, effective conflict management and negotiation skills for quality and patient safety give and receive constructive feedback in the context of an open team culture 3.6 Improvement is evidence-based and data-driven Decisions are made on evidence rather than on beliefs and perceptions KNOWLEDGE OF ACTIONS evidence-based practice methods and tools of data, sampling methodologies, data collection and management the reliability validity and limitations of metrics for measurement the role of quantitative and qualitative data for improving system performance data analysis, interpretation and presentation to communicate results the requirement for a range of metrics to understand system performance and reliability use evidence and industry benchmarks to set performance standards and inform continuous performance improvement to get the best for health care resources at population and individual levels access and appraise evidence to identify best practice use valid and reliable measures to evaluate aspects of service delivery, drive improvement and inform change and sustainability use multiple data sources and a broad range of metrics to assess system performance and reliability and to identify areas for improvement
sector-full-discussion-paper-Aug-2015.docx