E2.1 An OHS must understand purchasers’ needs Evidence of regular contract reviews or Purchasers’ needs should be based on reliable and recent information feedback from purchasers reviewed/discussed at agreed intervals (e.g. annual basis). If the customer declines this then a note must be made in records. E2.2 An OHS must define an explicit service level Service level agreements for each purchaser agreement for each customer organisation organisation that stipulate the range of so that purchasers understand from the services that are included and excluded in outset what they can expect from the the contract for services as well as target service waiting times for appointments and the process for providing feedback to employers on suspected and confirmed new cases of work related ill health. RIDDOR and intellectual property requirements should be included within the SLA’s. Standard business define service level agreements with tracked key performance indicators and evidence of monitoring those KPI’s. E2.3 An OHS must ensure ongoing familiarity Records of systematic workplace inspections Inspections should be conducted with the hazards, risks, processes and and/or feedback. at agreed intervals. controls for each purchaser’s operations, Records of meetings at purchaser where a comprehensive OHS is provided organisations. E2.4 This minimum requirement will not be An alternative to a questionnaire is An OHS must use formal and informal audited, but will be assessed by customer documented feedback of the methods to regularly seek questionnaire, which should be undertaken customer satisfaction from the information about customer by the service and the results of which service through contract review satisfaction from purchasers and should be uploaded as evidence. meetings. referring managers F. Relationships with Workers Standard F1 An OHS must ensure that workers are treated fairly and in line with professional standards No Standard Evidence Notes
E2.1 An OHS must understand purchasers’ needs based on reliable and recent information Evidence of regular contract reviews or feedback from purchasers Purchasers’ needs should be reviewed/discussed at agreed intervals (e.g. annual basis). If the customer declines this then a note must be made in records. E2.2 An OHS must define an explicit service level agreement for each customer organisation so that purchasers understand from the outset what they can expect from the service Service level agreements for each purchaser organisation that stipulate the range of services that are included and excluded in the contract for services as well as target waiting times for appointments and the process for providing feedback to employers on suspected and confirmed new cases of work related ill health. RIDDOR and intellectual property requirements should be included within the SLA’s. Standard business define service level agreements with tracked key performance indicators and evidence of monitoring those KPI’s. E2.3 An OHS must ensure ongoing familiarity with the hazards, risks, processes and controls for each purchaser’s operations, where a comprehensive OHS is provided Records of systematic workplace inspections and/or feedback. Records of meetings at purchaser organisations. Inspections should be conducted at agreed intervals. E2.4 An OHS must use formal and informal methods to regularly seek information about customer satisfaction from purchasers and referring managers This minimum requirement will not be audited, but will be assessed by customer questionnaire, which should be undertaken by the service and the results of which should be uploaded as evidence. An alternative to a questionnaire is documented feedback of the customer satisfaction from the service through contract review meetings. F. Relationships with Workers Standard F1 An OHS must ensure that workers are treated fairly and in line with professional standards No Standard Evidence Notes
SEQOHS%20Evidence%20Guide%20V1%204%20-%20physio-led%20services%20ACPOHE%20guidelines%20version%20(2).docx