that respond to gaps identified. New action 4 Review service pathways March 2017 NWL, CNWL, WLMHT, to ensure parity of esteem New CCG Commissioners Cross reference Section 4 Ref 1 for people with mental Action Service users/carers health, physical health and W L Collaborative /MAD substance misuse. Alliance Actively address inclusion Local Authority Leads for homeless people and foreign nationals. Existing service specification to be 5 Service specifications for March 2017 NWL Contract leads discussed with providers for agreement to Urgent Care is included in CCG Commissioners include in 16/17 contract. 2016/17 contracts. WLMHT Urgent Care service specification included in 16/17 contract Action S&T PM’s to liaise with NWL Contract Leads NWL contract and performance team 6 Service specification and March 2017 NWL Contract leads service outcomes to be CNWL, WLMHT Action S&T PM’s to follow up with NWL monitored in accordance CCG Commissioners Contract Lead with operating performance and quality contract process Business cases completed and signed off 7 Development of system March 2017 CNWL, WLMHT via governance processes level’ care pathway for CCGs, CNWL area (June 2015) & WLMHT area access to secondary Service users/carers (September 2015). mental services, including W L Collaborative/MAD urgent and emergency Alliance Pathway review/development in access Development of process Voluntary Sector success criteria, in terms of process and system Action Evaluation of impact and QA of change, outcomes (or Rapid Response Services to be proxy outcomes), with reviewed via joint working with CNWL , supporting framework for
that respond to gaps identified. 4 New Action Review service pathways to ensure parity of esteem for people with mental health, physical health and substance misuse. Actively address inclusion for homeless people and foreign nationals. March 2017 NWL, CNWL, WLMHT, CCG Commissioners Service users/carers W L Collaborative /MAD Alliance Local Authority Leads New action Cross reference Section 4 Ref 1 5 Service specifications for Urgent Care is included in 2016/17 contracts. March 2017 NWL Contract leads CCG Commissioners Existing service specification to be discussed with providers for agreement to include in 16/17 contract. WLMHT Urgent Care service specification included in 16/17 contract Action S&T PM’s to liaise with NWL Contract Leads 6 Service specification and service outcomes to be monitored in accordance with operating performance and quality contract process March 2017 NWL Contract leads CNWL, WLMHT CCG Commissioners NWL contract and performance team Action S&T PM’s to follow up with NWL Contract Lead 7 Development of system level’ care pathway for access to secondary mental services, including urgent and emergency access Development of success criteria, in terms of process and system change, outcomes (or proxy outcomes), with supporting framework for March 2017 CNWL, WLMHT CCGs, Service users/carers W L Collaborative/MAD Alliance Voluntary Sector Business cases completed and signed off via governance processes CNWL area (June 2015) & WLMHT area (September 2015). Pathway review/development in process Action Evaluation of impact and QA of Rapid Response Services to be reviewed via joint working with CNWL ,
2-2-Crisis-Concordat-Delivery-Plan-2016-17-Updated-2016-03.docx