LGA INDICATE IF 3.4 ENQUIRIES & COMPLAINTS RETENTION PERIOD PRIME OR MANAGEMENT Enquiries and Complaints Destroy 6 after administrative use is concluded The management of detailed Service (All records relating to 3.4.1 responses on council actions ID 353 complaints referred to the Government Ombudsman date – complaint resolved 10 years) The management of enquiries Destroy 6 years after submission and complaints, which 3.4.2 administrative use is result in significant changes to concluded policy or procedure. LGA INDICATE IF 3.5 PUBLIC RELATIONS RETENTION PERIOD GUIDE PRIME OR MANAGEMENT Publications The process of designing setting Destroy 3 years from 3.5.1 information for publication. last action. Destroy administrative use is The published work of the local 3.5.2 concluded. Note One authority. initial print copy to go directly to the archive. Relations Process of interaction with the Destroy 3 from 3.5.3 media. closure. Media publications concerning Permanent. Local Transfer to Place of Deposit after Authorities. 3.5.4 administrative use is concluded. Service ID 822
3.4 ENQUIRIES & COMPLAINTS RETENTION PERIOD LGA INDICATE IF PRIME OR MANAGEMENT Enquiries and Complaints 3.4.1 The management of detailed responses on council actions Destroy 6 after administrative use is concluded Service ID 353 (All records relating to complaints referred to the Government Ombudsman – date complaint resolved 10 years) 3.4.2 The management of enquiries submission and complaints, which result in significant changes to policy or procedure. Destroy 6 years after administrative use is concluded 3.5 PUBLIC RELATIONS RETENTION PERIOD LGA GUIDE INDICATE IF PRIME OR MANAGEMENT Publications 3.5.1 The process of designing setting information for publication. Destroy 3 years from last action. 3.5.2 The published work of the local authority. Destroy administrative use is concluded. Note One initial print copy to go directly to the archive. Relations 3.5.3 Process of interaction with the media. Destroy 3 from closure. 3.5.4 Media publications concerning Local Permanent. Authorities. Transfer to Place of Deposit after administrative use is concluded. Service ID 822
south_cambridgeshire_retention_policy.docx