Behavioural Framework This framework sets out how we behave at work. It is not just what we do, it is all about how we do it. Value Description Behaviour Fair, ethical and honest Communicate openly and honestly with customers and Open & transparent listen to their views Treat each other and everyone with respect Understand the diverse needs of people and make sure we STRONG PRINCIPLES & INTEGRITY Encourage and welcome diversity and deliver services that take account of, and meets their value different people’s experiences and needs skills Welcome and encourage feedback, use it to help improve We challenge and we are open to challenge services Work together as a team by being considerate, sharing, supportive, and respecting the views & beliefs of others Genuine partnerships with our tenants and goals and work well together with colleagues and customers customers to achieve our goals Form strong and effective partnerships to Be part of a team that works collaboratively together. complement our strengths and deliver Everyone is recognised for the role they play - their WORKING TOGETHER results contribution is trusted and valued We work as a team One LYHA Function well together different strengths, aiming for – We want to be trusted high standards of performance, takes individual responsibility Spot opportunities for working with partners & use them to improve communities & give something back Flexible and responsive Listen to customers views and aspirations and use what Shape services to meet customers’ needs they say to make changes for the better and expectations Make sure that we are available to customers when they PEOPLE FOCUSSED We care about outcomes and want to make need us and go out of our way to help them by going the a difference extra mile Listening and learning organisation Show customers we understand their needs, by focusing on them as an individual, being empathetic and responding to their needs Use energy and passion to deliver our promises to customers Aim for excellence and innovation in Put in place which are innovative, are built on what everything we do we know and have learnt, but which are flexible and We invest in and develop our staff to responsive ensure we provide the highest standard of Deliver high standards of service by knowing our roles, PROFESSIONAL service being efficient, timely, and getting things done right first We care about value for money and aim to time be efficient and effective
Behavioural Framework This framework sets out how we behave at work. It is not just what we do, it is all about how we do it. Value Description Behaviour STRONG PRINCIPLES & INTEGRITY Fair, ethical and honest Open & transparent Treat each other and everyone with respect Encourage and welcome diversity and value different people’s experiences and skills We challenge and we are open to challenge Communicate openly and honestly with customers and listen to their views Understand the diverse needs of people and make sure we deliver services that take account of, and meets their needs Welcome and encourage feedback, use it to help improve services Work together as a team by being considerate, sharing, supportive, and respecting the views & beliefs of others WORKING TOGETHER Genuine partnerships with our tenants and customers Form strong and effective partnerships to complement our strengths and deliver results We work as a team – One LYHA We want to be trusted goals and work well together with colleagues and customers to achieve our goals Be part of a team that works collaboratively together. Everyone is recognised for the role they play - their contribution is trusted and valued Function well together different strengths, aiming for high standards of performance, takes individual responsibility Spot opportunities for working with partners & use them to improve communities & give something back PEOPLE FOCUSSED Flexible and responsive Shape services to meet customers’ needs and expectations We care about outcomes and want to make a difference Listening and learning organisation Listen to customers views and aspirations and use what they say to make changes for the better Make sure that we are available to customers when they need us and go out of our way to help them by going the extra mile Show customers we understand their needs, by focusing on them as an individual, being empathetic and responding to their needs Use energy and passion to deliver our promises to customers PROFESSIONAL Aim for excellence and innovation in everything we do We invest in and develop our staff to ensure we provide the highest standard of service We care about value for money and aim to be efficient and effective Put in place which are innovative, are built on what we know and have learnt, but which are flexible and responsive Deliver high standards of service by knowing our roles, being efficient, timely, and getting things done right first time
Sales%20and%20Project%20Officer%20May%2018.docx