10 % of Goal CARE customers experience service disconnection remains stable based on the average of last five years (2010 – 2014) 11 Customers are Tracking provided with information and service to be able to service disconnection 12 Number of rate Tracking reform-related escalated customer complaints 13 Number of Tracking community partners utilized to support Rate Education outreach and education and number of people reached 14 Number of events Tracking and presentations held in support of Rate Education outreach and education and number of people reached
10 % of customers experience service disconnection remains stable based on the average of last five years (2010 – 2014) Goal 11 Customers are provided with information and service to be able to service disconnection Tracking 12 Number of rate reform-related escalated customer complaints Tracking 13 Number of community partners utilized to support Rate Education outreach and education and number of people reached Tracking 14 Number of events and presentations held in support of Rate Education outreach and education and number of people reached Tracking CARE
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