For products, database and server installs, the Remedy requests are submitted by designated groups. Project Technical Change Team Lead is responsible for: Selects Technical Change Team Lead(s) or Member(s) for change review, if required. Requests for evaluation within 24 hours of request. The Project Technical Change Team Lead Coordination and communication of change activities may be one or more of Manages, monitors, and tracks the change request the following depending process on the change: Oversees the Change Team’s activities Requests with appropriate Technical Change Team Project Technical Lead(s) requests for approval for enterprise change Change Team Lead requests Project Technical Represents Program area, Project or Team on the Shared BIO Technical Services Change Control Board (SSCCB) Change Team Operations Lead Lead Communicates SSCCB and ECCB decisions to their own team Virtual Team Lead Escalates issues to executive management Provides feedback and suggestions on process to the Enterprise Change Manager Change Lead Verify approvals are recorded in Remedy to scheduling the change L&I Bureau Directors Schedules the Change Request implementation and designees Schedules and conducts Post-implementation review meetings Initiates SSCCB requests Develops Shared Services Change Control Board agenda (SSCCB) Schedules SSCCB meetings Reviews and gains SSCCB endorsement for change requests Determines if ECCB approval is required does not – Shared approve change until ECCB approval is obtained Services Gains SSCCB approval before going to ECCB Shared Services Change Change Manager Reviews and ECCB endorsement for SSCCB Control approved requests Manager Manages the appeal process Documents the approved and/or rejected change requests after every SSCCB meeting Communicates SSCCB and ECCB decision to the SSCC teams Escalates issues to Executive Management Coordination and communication of enterprise change Change Enterprise Change activities requested by Technical Change Team Leads or Control Manager Control OIT Management (ECCM) Manager Manages, monitors, and tracks the Enterprise Change (ECCM) request process
For products, database and server installs, the Remedy requests are submitted by designated groups. Project Technical Change Team Lead Project Technical Change Team Lead is responsible for: Selects Technical Change Team Lead(s) or Member(s) for change review, if required. Requests for evaluation within 24 hours of request. Coordination and communication of change activities Manages, monitors, and tracks the change request process Oversees the Change Team’s activities Requests with appropriate Technical Change Team Lead(s) requests for approval for enterprise change requests Represents Program area, Project or Team on the Shared Services Change Control Board (SSCCB) Communicates SSCCB and ECCB decisions to their own team Escalates issues to executive management Provides feedback and suggestions on process to the Enterprise Change Manager Verify approvals are recorded in Remedy to scheduling the change Schedules the Change Request implementation Schedules and conducts Post-implementation review meetings Initiates SSCCB requests The Project Technical Change Team Lead may be one or more of the following depending on the change: Project Technical Change Team Lead BIO Technical Operations Lead Virtual Team Lead Change Lead L&I Bureau Directors and designees Shared Services Change Control Manager Develops Shared Services Change Control Board agenda (SSCCB) Schedules SSCCB meetings Reviews and gains SSCCB endorsement for change requests Determines if ECCB approval is required – does not approve change until ECCB approval is obtained Gains SSCCB approval before going to ECCB Reviews and ECCB endorsement for SSCCB approved requests Manages the appeal process Documents the approved and/or rejected change requests after every SSCCB meeting Communicates SSCCB and ECCB decision to the SSCC teams Escalates issues to Executive Management Shared Services Change Manager Change Control Manager (ECCM) Coordination and communication of enterprise change activities requested by Technical Change Team Leads or OIT Management Manages, monitors, and tracks the Enterprise Change request process Enterprise Change Control Manager (ECCM)
Solicitation_26.docx