Business impact Immediate action required or less than 24 hours notice All emergency Changes are reviewed by Project Technical Change Team Lead to ensure conformance to standards All shared products, servers, and/or services must be approved by Enterprise Change Control Board (ECCB) Problem (Incident) ticket may also need to be opened Approval of actual may be verbal/email, with follow-up in Remedy “change” Recorded in Remedy (typically documented as “post-change”) Change Window Timeline/Maintenance Window Schedule For Enterprise Change windows in which there are multiple Changes scheduled, the Enterprise Change Control Manager will be responsible for creating a schedule indicating the implementation time for each of the Changes within the window. Monday/Wednesday (Non-Production environment) - 5:00AM 9:00AM – – BES Supported Products webMethods, Websphere Application Server, Websphere Process Server, IIS, Identity Access Management, , $U, FileNet, Remedy, Oracle Web Center BEA Supported Products Oracle, SQL/Server,( Database), Rational, HP Mercury , Blueprint OS, Server Maintenance Tuesday 4:00PM 6:00PM – – UCMS Release 2 Production Deployment Wednesday 6:00AM 8:00AM – – CWDS Production Deployment Saturday Enterprise Production - 6:00PM 12:00AM – – Network Mainframe /Storage Server Frame Production environment For example, Non-application deployments of shared products, – changes to enterprise infrastructure and hardware Currently excluded from this schedule is the Server Patch Cycle. Projects that are not using a Note: shared product and will not impact any other project can have changes that take place outside of the outline schedule as long as a time has been agreed upon with the project and business area. An example of the Change Control Calendar Schedule/Calendar: For a complete listing of all Change Maintenance Calendars, please refer to
Business impact Immediate action required or less than 24 hours notice All emergency Changes are reviewed by Project Technical Change Team Lead to ensure conformance to standards All shared products, servers, and/or services must be approved by Enterprise Change Control Board (ECCB) Problem (Incident) ticket may also need to be opened Approval of actual “change” may be verbal/email, with follow-up in Remedy Recorded in Remedy (typically documented as “post-change”) Change Window Timeline/Maintenance Window Schedule For Enterprise Change windows in which there are multiple Changes scheduled, the Enterprise Change Control Manager will be responsible for creating a schedule indicating the implementation time for each of the Changes within the window. Monday/Wednesday – (Non-Production environment) - 5:00AM – 9:00AM BES Supported Products webMethods, Websphere Application Server, Websphere Process Server, IIS, Identity Access Management, , $U, FileNet, Remedy, Oracle Web Center BEA Supported Products Oracle, SQL/Server,( Database), Rational, HP Mercury , Blueprint OS, Server Maintenance Tuesday – 4:00PM – 6:00PM UCMS Release 2 Production Deployment Wednesday – 6:00AM – 8:00AM CWDS Production Deployment Saturday – Enterprise Production - 6:00PM – 12:00AM Network Mainframe /Storage Server Frame Production environment – For example, Non-application deployments of shared products, changes to enterprise infrastructure and hardware Note: Currently excluded from this schedule is the Server Patch Cycle. Projects that are not using a shared product and will not impact any other project can have changes that take place outside of the outline schedule as long as a time has been agreed upon with the project and business area. An example of the Change Control Calendar Schedule/Calendar: For a complete listing of all Change Maintenance Calendars, please refer to
Solicitation_26.docx