The Search function searches for matches to your across the following record types: Incident tickets Work orders Tasks Service requests Knowledge articles People records Asset Management CIs The search results include only information that you have permission to access. Using Special Characters and Boolean Expressions You can include special characters and Boolean expressions in your search, as explained in the following tables. Special Characters Special Results Example Search String Example Results Character firewall blocked her access Performs a phrase search on the terms " "firewall blocked" enclosed in double-quotation marks (") firewall blocking my access firewall blocks access firewall, blocking firewall will block access Find requests that contain any of the , specified words "firewall, blocking" firewall is not working try blocking his access Wildcard to extend the search backfire Note: You do not need to use a wildcard % %fire% file to extend the search for word stems, firewall such as "ed," "s", and "ing," because word stems are automatically included. Searches that start with a wildcard character are not as efficient as searches that use an exact phrase or a trailing wildcard. For example, searching for the term "%block" is less efficient than searching for either "block" or "block%".
The Search function searches for matches to your across the following record types: Incident tickets Work orders Tasks Service requests Knowledge articles People records Asset Management CIs The search results include only information that you have permission to access. Using Special Characters and Boolean Expressions You can include special characters and Boolean expressions in your search, as explained in the following tables. Special Characters Special Character Results Example Search String Example Results " Performs a phrase search on the terms enclosed in double-quotation marks (") "firewall blocked" firewall blocked her access firewall blocking my access , Find requests that contain any of the specified words firewall, blocking "firewall, blocking" firewall blocks access firewall will block access firewall is not working try blocking his access % Wildcard to extend the search Note: You do not need to use a wildcard to extend the search for word stems, such as "ed," "s", and "ing," because word stems are automatically included. %fire% backfire file firewall Searches that start with a wildcard character are not as efficient as searches that use an exact phrase or a trailing wildcard. For example, searching for the term "%block" is less efficient than searching for either "block" or "block%".
SmartIT-Getting-Started.docx