4 CSO logs inquiries/complaints 2 minutes CSO Monitoring of received through emails and SMS in Complaints Received the CCU email and SMS log forms. 5 Concerned Person 10 minutes Focal Person of the - provides replies to emails/SMS Concerned Office inquiry/complaint. Concerned Office/Focal Person logs Customer/s inquiry/Complaint/s and action taken on referrals by the CSO 6 Concerned Office/Focal Person 21st day of the Focal Person of the - Monitoring of reports Callers actions taken on succeeding month Concerned Office Complaints Received referrals/ inquiries/complaints to the Head of the CRMS. END OF TRANSACTION COMPLAINTS HANDLING Public Assistance Counter (PAC) Step Applicant/Client Service Provider Duration of Activity Person-in-Charge Fees Form (under normal circumstances)
4 CSO logs inquiries/complaints received through emails and SMS in the CCU email and SMS log forms. 2 minutes CSO Monitoring of Complaints Received 5 Concerned Person provides replies to emails/SMS inquiry/complaint. Concerned Office/Focal Person logs Customer/s inquiry/Complaint/s and action taken on referrals by the CSO 10 minutes Focal Person of the Concerned Office - 6 Concerned Office/Focal Person reports Callers actions taken on referrals/ inquiries/complaints to the Head of the CRMS. 21st day of the succeeding month Focal Person of the Concerned Office - Monitoring of Complaints Received END OF TRANSACTION COMPLAINTS HANDLING Public Assistance Counter (PAC) Step Applicant/Client Service Provider Duration of Activity (under normal circumstances) Person-in-Charge Fees Form
2%20TESDA%20Citizens%20Charter%20updated%2005-19-17.docx