Carers & families are supported and know who October SWLSTG Carers offered a carers assessment and services 4.5 to contact at any time, 24 a day, seven days 2015 established to meet their identified needs a week for fast access into services. Carers receive information about, and referral to, services that will support the recovery and help the person they care for to stay well Urgent and emergency access to crisis care No. Action Timescale RAG Led By Outcomes Crisis plans to be made accessible to PG OOH October Sharing of patient information & more joined up 5.1 & NHS 111. 2015 working. Work with MHCCP to progress and further Ongoing Improved experience of services for people 5.2 improve services to adopt a holistic approach to experiencing a Mental Health Crisis the management of people presenting in crisis. Reduction in unnecessary admissions to inpatient This includes consideration of socioeconomic services factors such as housing, relationships, employment and benefits. * = jointly commissioned with Kingston CCG
4.5 Carers & families are supported and know who to contact at any time, 24 a day, seven days a week for fast access into services. October 2015 SWLSTG Carers offered a carers assessment and services established to meet their identified needs Carers receive information about, and referral to, services that will support the recovery and help the person they care for to stay well Urgent and emergency access to crisis care No. Action Timescale RAG Led By Outcomes 5.1 Crisis plans to be made accessible to PG OOH & NHS 111. October 2015 Sharing of patient information & more joined up working. 5.2 Work with MHCCP to progress and further improve services to adopt a holistic approach to the management of people presenting in crisis. This includes consideration of socioeconomic factors such as housing, relationships, employment and benefits. Ongoing Improved experience of services for people experiencing a Mental Health Crisis Reduction in unnecessary admissions to inpatient services * = jointly commissioned with Kingston CCG
Richmond-Crisis-Care-Concordat_v08.docx