Connect for Health (Leeds Mind) Receptionist / Administration Support Person Specification Essential Desirable by Qualifications Relevant IT qualification e.g. ECDL Application form Experience Providing reception / welcoming duties Working with volunteers Application form Answering and responding to numerous diverse phone calls / Lived experience of mental health and interview enquiries difficulties Responding appropriately to people who may be in emotional distress Working in a busy office environment Using a wide range of Microsoft office programmes (Word, Excel etc) Skills Communication (written and verbal) Application form IT skills (including database/ spreadsheets/ word processing and interview etc) Excellent administration and organisational skills Excellent communication skills (written and verbal) Ability Plan and prioritise own work Application form Proficient in using internet and email and interview Self-motivating Able to multi task Able to work as part of a team as well as independently Knowledge and Handling of confidential information Application form Understanding Anti-discriminatory practice and promoting diversity and interview Open, patient and flexible Attitude and Excellent telephone manner Application form Personal Attributes Non-judgemental and able to empathise and interview Self-motivating and enthusiastic
Connect for Health (Leeds Mind) Receptionist / Administration Support Person Specification Essential Desirable by Qualifications Relevant IT qualification e.g. ECDL Application form Experience Providing reception / welcoming duties Answering and responding to numerous diverse phone calls / enquiries Responding appropriately to people who may be in emotional distress Working in a busy office environment Using a wide range of Microsoft office programmes (Word, Excel etc) Working with volunteers Lived experience of mental health difficulties Application form and interview Skills Communication (written and verbal) IT skills (including database/ spreadsheets/ word processing etc) Excellent administration and organisational skills Excellent communication skills (written and verbal) Application form and interview Ability Plan and prioritise own work Proficient in using internet and email Self-motivating Able to multi task Able to work as part of a team as well as independently Application form and interview Knowledge and Understanding Handling of confidential information Anti-discriminatory practice and promoting diversity Application form and interview Attitude and Personal Attributes Open, patient and flexible Excellent telephone manner Non-judgemental and able to empathise Self-motivating and enthusiastic Application form and interview
Receptionist-Admin-support-JD-Nov-17.docx