19. a. Is your web site compatible with a mobile browser (WAP browser)? b. If yes, please provide details of the technology used. (Please limit your answer to 200 words.) 20 a. Has social media (LinkedIn, Twitter, Blogs, Mashups etc.) been included as part of your corporate banking online strategy? b. What do you use social media channels for (please check all that apply)? Awareness Product promotions and campaigns Grievance reporting Community building Research Transfer Thought leadership Internal improvements Social media analytics Run virtual to provide products and services through social media platforms Any other services Please list any other services offered through mobile c. Do you monitor social media activity through a dedicated team? If yes, please provide details. d. What is the turnaround time for responses on your social media channels? 21. How do you protect customer privacy and ensure customer data security? 22 a. How do you handle structured and unstructured data? Please list any specific analytical tools used. b. Do you have a big data strategy in place?
19. a. Is your web site compatible with a mobile browser (WAP browser)? b. If yes, please provide details of the technology used. (Please limit your answer to 200 words.) 20 a. Has social media (LinkedIn, Twitter, Blogs, Mashups etc.) been included as part of your corporate banking online strategy? b. What do you use social media channels for (please check all that apply)? Awareness Product promotions and campaigns Grievance reporting Community building Research Transfer Thought leadership Internal improvements Social media analytics Run virtual to provide products and services through social media platforms Any other services Please list any other services offered through mobile c. Do you monitor social media activity through a dedicated team? If yes, please provide details. d. What is the turnaround time for responses on your social media channels? 21. How do you protect customer privacy and ensure customer data security? 22 a. How do you handle structured and unstructured data? Please list any specific analytical tools used. b. Do you have a big data strategy in place?
questionnaire-best-digital-bank-awards-2016-co-1455315081.docx