Based Management (OBM) framework, The Commission received a 43 per cent Overview of key performance including changes to the core response rate to the survey, a decline of 11 Commission’s indicators clients and KEIs. As a result the 2017/18 percentage points on last response. year’s KEIs are not comparable to previous years. Due to the updated OBM framework, the The Commission is responsible for assisting number of core clients more than doubled in Government through the delivery of services In total, the 2017/18 CPS was distributed to 2017/18. Given the new composition of core to achieve the broad goal to and 263 core clients, comprised of: ‘grow clients and their differing levels of interaction diversify the economy, create jobs and 24 Departments created under section 35 they have with the Commission, and that the support skill development’. of the Public Sector Management Act CPS is not a compulsory survey, a decrease To realise this goal the Commission provides 1994 in the response rate was anticipated. services to public sector entities to achieve 17 Ministerial offices our agency-level Government-desired 29 SES organisations specified in outcome of an efficient and effective public Schedule 2, Column 2, of the Public sector that operates with integrity. The Sector Management Act 1994 service delivery areas are: Commission’s 29 non-SES organisations public sector leadership 146 local governments, including 9 assistance and support Regional Councils oversight and reporting. 4 Public Universities 14 Government Trading Enterprises Measurement of agency level (GTEs). outcomes The 2017/18 CPS asked our core clients to rate how the advice and guidance offered by Key effectiveness indicators the Commission assisted them with the The key effectiveness Commission’s promotion of integrity, effectiveness and indicators (KEIs) measure the extent to which efficiency, and diversity and inclusion within our activities are achieving, or are their organisation. progressing towards our agency-level outcome. To measure how we are performing against our KEIs, an annual Client perception The survey offered a five-step rating from survey (CPS) is issued to the strongly agree to strongly disagree, with an Commission’s core clients. additional not interact with the ‘did Commission in this way’ option. In 2017, the Under Treasurer approved changes to the Outcome Commission’s
Overview of key performance indicators The Commission is responsible for assisting Government through the delivery of services to achieve the broad goal to ‘grow and diversify the economy, create jobs and support skill development’. To realise this goal the Commission provides services to public sector entities to achieve our agency-level Government-desired outcome of an efficient and effective public sector that operates with integrity. The Commission’s service delivery areas are: public sector leadership assistance and support oversight and reporting. Measurement of agency level outcomes Key effectiveness indicators The Commission’s key effectiveness indicators (KEIs) measure the extent to which our activities are achieving, or are progressing towards our agency-level outcome. To measure how we are performing against our KEIs, an annual Client perception survey (CPS) is issued to the Commission’s core clients. In 2017, the Under Treasurer approved changes to the Commission’s Outcome Based Management (OBM) framework, including changes to the Commission’s core clients and KEIs. As a result the 2017/18 KEIs are not comparable to previous years. In total, the 2017/18 CPS was distributed to 263 core clients, comprised of: 24 Departments created under section 35 of the Public Sector Management Act 1994 17 Ministerial offices 29 SES organisations specified in Schedule 2, Column 2, of the Public Sector Management Act 1994 29 non-SES organisations 146 local governments, including 9 Regional Councils 4 Public Universities 14 Government Trading Enterprises (GTEs). The 2017/18 CPS asked our core clients to rate how the advice and guidance offered by the Commission assisted them with the promotion of integrity, effectiveness and efficiency, and diversity and inclusion within their organisation. The survey offered a five-step rating from strongly agree to strongly disagree, with an additional ‘did not interact with the Commission in this way’ option. The Commission received a 43 per cent response rate to the survey, a decline of 11 percentage points on last year’s response. Due to the updated OBM framework, the number of core clients more than doubled in 2017/18. Given the new composition of core clients and their differing levels of interaction they have with the Commission, and that the CPS is not a compulsory survey, a decrease in the response rate was anticipated.
psc_annual_report_2017-18.docx