Our Group meet in December to determine the areas of concern by reviewing previous survey and priority issues raised by the group. The areas raised by the group Access to the practice Receptionist and appointments About seeing the doctor of your choice / any doctor About the care received from the doctors/ nurses About appointment system About condition of the waiting area (Decima, Artesian) On Patient Participation meeting in January (16.01.2013) group worked on proposed survey. As there were not many changes to the proposed survey, group agreed that Nika will send the corrected survey to 3 random members for their perusal. Group also agreed that survey will be carried out for about 3weeks, were closing date for the survey will be 28.02.2013. The format of the questionnaire was agreed by the group at the meeting in December. There were no objections to the proposed survey. The Survey was administered in surgery for a period of three weeks starting from 11.02.2012 28.02.2013. Survey was available on My Health London – website and on Practice website. Patients were handed questionnaires by the receptionist before they had seen the doctor/nurse, and were encouraged to complete the survey after their consultation with the GP/Nurse. Where this was not possible the patients were asked to complete the survey based on the last visit to the practice, or they were given freepost envelope, to post the survey back to the practice. Survey was carried out at both sites Decima Street and Artesian Health Centre. 100 questionnaires were sent out to the group of patients that have not been seen in the last 6 month. It was estimated that approximately 400 questionnaires were given out. We had 221 surveys returned, 21 questionnaires were rejected, as more than 6 questions were not answered. 200 questionnaires were analysed.
Our Group meet in December to determine the areas of concern by reviewing previous survey and priority issues raised by the group. The areas raised by the group Access to the practice Receptionist and appointments About seeing the doctor of your choice / any doctor About the care received from the doctors/ nurses About appointment system About condition of the waiting area (Decima, Artesian) On Patient Participation meeting in January (16.01.2013) group worked on proposed survey. As there were not many changes to the proposed survey, group agreed that Nika will send the corrected survey to 3 random members for their perusal. Group also agreed that survey will be carried out for about 3weeks, were closing date for the survey will be 28.02.2013. The format of the questionnaire was agreed by the group at the meeting in December. There were no objections to the proposed survey. The Survey was administered in surgery for a period of three weeks starting from 11.02.2012 – 28.02.2013. Survey was available on My Health London website and on Practice website. Patients were handed questionnaires by the receptionist before they had seen the doctor/nurse, and were encouraged to complete the survey after their consultation with the GP/Nurse. Where this was not possible the patients were asked to complete the survey based on the last visit to the practice, or they were given freepost envelope, to post the survey back to the practice. Survey was carried out at both sites Decima Street and Artesian Health Centre. 100 questionnaires were sent out to the group of patients that have not been seen in the last 6 month. It was estimated that approximately 400 questionnaires were given out. We had 221 surveys returned, 21 questionnaires were rejected, as more than 6 questions were not answered. 200 questionnaires were analysed.
report%20data%20practice%20survey%20update%20March%202013.docx