In response to data requests from the Communications Division, a number of wireline, wireless and cable based communications companies operating in the fire affected areas have outlined their efforts to support and address the needs of the wildfire victims. We commend these companies on their efforts and remind them that their service, consideration and sensitivity to affected residents will be necessary for months and even years to come. The Commission encourages these providers to continue to take similar actions, importantly, providing bill credits. We remind Carrier of Last Resort (COLR) of their obligation under their filed tariffs to provide credits to customers for time out of service, as well as any additional service accommodations necessary to ensure their customers have access to telecommunications services following the fires including, but not limited to customer deposits, restoration and connection charges, line extension charges and temporary service allowances. In a letter to the Commission on November 3, 2017, AT&T outlined its many efforts to address fire victims’ needs including free prepaid wireless phones and service to wireline customers who had been affected by the fire. AT&T has also identified the following efforts which we will adopt for all COLRs with customers impacted by the fires: A waiver of the one-time activation fee for establishing Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and Messaging services; A waiver of the monthly rate for one month for Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and Messaging services; A waiver of the service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to the original premises; A waiver of the fee for one jack and associated wiring at the temporary location regardless of whether the customer has an Inside Wire plan;
In response to data requests from the Communications Division, a number of wireline, wireless and cable based communications companies operating in the fire affected areas have outlined their efforts to support and address the needs of the wildfire victims. We commend these companies on their efforts and remind them that their service, consideration and sensitivity to affected residents will be necessary for months and even years to come. The Commission encourages these providers to continue to take similar actions, importantly, providing bill credits. We remind Carrier of Last Resort (COLR) of their obligation under their filed tariffs to provide credits to customers for time out of service, as well as any additional service accommodations necessary to ensure their customers have access to telecommunications services following the fires including, but not limited to customer deposits, restoration and connection charges, line extension charges and temporary service allowances. In a letter to the Commission on November 3, 2017, AT&T outlined its many efforts to address fire victims’ needs including free prepaid wireless phones and service to wireline customers who had been affected by the fire. AT&T has also identified the following efforts which we will adopt for all COLRs with customers impacted by the fires: A waiver of the one-time activation fee for establishing Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and Messaging services; A waiver of the monthly rate for one month for Remote Call Forwarding, Remote Access to Call Forwarding, Call Forwarding features and Messaging services; A waiver of the service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to the original premises; A waiver of the fee for one jack and associated wiring at the temporary location regardless of whether the customer has an Inside Wire plan;
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