16.2.8 15 MVD-Offeror Mutual Aid Although the obligation shall remain with the Offeror for avoiding downtime and meeting the timelines as specified, the repaired / replaced components / spares may be deployed, installed, and/or re-staged through a cooperative effort managed with the resources of both the Offeror and DOJ. 16.2.9 15 Maintenance Support Staff The Offeror will employ an adequate number of trained technicians sufficient to meet the warranty maintenance and service level requirements of the contract. – 16.2.10 15 Replacement Parts Inventory The Offeror shall stock necessary levels of spare parts to provide maintenance in accordance with the service level requirements, terms, and conditions of this RFP. 16.3 Warranty Maintenance Agreement – Functional Requirements Scored Items – Max Number Requirement Description (Low = 0) 16.3.1 15 Objective The proposal submitted by the Offeror in response to this RFP must define and describe a Warranty - Maintenance Agreement that the MVD shall rely upon to assure that ongoing long-term maintenance is available for the components of the integrated driver license system CPS and FRS for the entire term of the – – contract both during and after the initial warranty period. The Offeror must describe their standard warranty and maintenance agreements. 16.3.2 15 Key Components The proposed Warranty - Maintenance Agreement must include, the following provisions: Response time Points of contact Equipment replacement Software upgrades Obsolescence The proposed Warranty - Maintenance Agreement shall describe all maintenance features, options and benefits that are proposed to be provided by the Offeror.
16.2.8 MVD-Offeror Mutual Aid Although the obligation shall remain with the Offeror for avoiding downtime and meeting the timelines as specified, the repaired / replaced components / spares may be deployed, installed, and/or re-staged through a cooperative effort managed with the resources of both the Offeror and DOJ. 15 16.2.9 Maintenance Support Staff The Offeror will employ an adequate number of trained technicians sufficient to meet the warranty – maintenance and service level requirements of the contract. 15 16.2.10 Replacement Parts Inventory The Offeror shall stock necessary levels of spare parts to provide maintenance in accordance with the service level requirements, terms, and conditions of this RFP. 15 16.3 Warranty – Maintenance Agreement Functional Requirements – Scored Items Max Number Requirement Description (Low = 0) 16.3.1 Objective The proposal submitted by the Offeror in response to this RFP must define and describe a Warranty - Maintenance Agreement that the MVD shall rely upon to assure that ongoing long-term maintenance is available for the components of the integrated driver license system – CPS and FRS – for the entire term of the contract both during and after the initial warranty period. The Offeror must describe their standard warranty and maintenance agreements. 15 16.3.2 Key Components The proposed Warranty - Maintenance Agreement must include, the following provisions: Response time Points of contact Equipment replacement Software upgrades Obsolescence The proposed Warranty - Maintenance Agreement shall describe all maintenance features, options and benefits that are proposed to be provided by the Offeror. 15
RFP15-2953R.docx