The two elements of the How did we do? survey will continue to be reported separately as Friends and Family Test and Quality Survey responses by county. A combined total percentage for both counties is also provided to mirror the methodology used by the CQC Community Mental Health Survey. Data for Quality Survey (Quarter 1 - July to September 2017) results: Target 2.1 Were you involved as much as you wanted to be in agreeing the care you will receive? > 92% Target Question County Number of responses Met? 28 88% Gloucestershire (22 positive) Were you involved as much as you wanted 50 Herefordshire (47 positive) to be in agreeing the TARGET care you receive? 78 92% (69 positive) This target has not been met but response rates and outcomes have improved compared to Quarter 1 (82%). Target 2.2 Have you been given information about who to contact outside of office hours if you have a crisis? > 74% Target Question County Number of responses Met? 27 Gloucestershire 86% Have you been (20 positive) information about who 50 Herefordshire to contact outside of (46 positive) TARGET office hours if you 74% have a crisis? 77 Total (66 positive) This target has been met. Target 2.3 Have you had help and advice about taking part in activities that are important to you? >69% Target Question County Number of responses Met? 26 89% Gloucestershire Have you had help (20 positive) and advice about 47 taking part in activities Herefordshire (43 positive) that are important to TARGET you? 73 69% Total (63 positive) This target has been met.
The two elements of the How did we do? survey will continue to be reported separately as Friends and Family Test and Quality Survey responses by county. A combined total percentage for both counties is also provided to mirror the methodology used by the CQC Community Mental Health Survey. Data for Quality Survey (Quarter 1 - July to September 2017) results: Target 2.1 Were you involved as much as you wanted to be in agreeing the care you will receive? > 92% Question County Number of responses Target Met? Were you involved as much as you wanted to be in agreeing the care you receive? Gloucestershire 28 (22 positive) 88% TARGET 92% Herefordshire 50 (47 positive) 78 (69 positive) This target has not been met but response rates and outcomes have improved compared to Quarter 1 (82%). Target 2.2 Have you been given information about who to contact outside of office hours if you have a crisis? > 74% Question County Number of responses Target Met? Have you been information about who to contact outside of office hours if you have a crisis? Gloucestershire 27 (20 positive) 86% TARGET 74% Herefordshire 50 (46 positive) Total 77 (66 positive) This target has been met. Target 2.3 Have you had help and advice about taking part in activities that are important to you? >69% Question County Number of responses Target Met? Have you had help and advice about taking part in activities that are important to you? Gloucestershire 26 (20 positive) 89% TARGET 69% Herefordshire 47 (43 positive) Total 73 (63 positive) This target has been met.
Quarter-2-Quality-Report-2017-18-v2.docx