Question 15: How helpful do you find the receptionists at the practice? Encouragingly the huge majority of patients have a positive view of the Administration and Reception team. From the feedback that we received on this question, 97 of our patients stated that they are very helpful. A further 69 patients stated that they are fairly helpful. Such comments are routinely passed on to our team; as it encourages them to know that the work they do on behalf of our patients is appreciated. Question 16: In general, how satisfied are you with the care you get at the Practice? The surgery has received very positive feedback in this area. 103 patients stated that they are very satisfied with our practice, a further 79 patients stated that they are fairly satisfied. This positive feedback equates to 82.6% of those patients who provided feedback on the care that they receive from the surgery. This is encouraging feedback from our patients and it provides feedback that the practice’s reputation amongst its own patients is very positive. The Porters Avenue surgery will continue to ensure that our patients will continue to receive a high standard of care from our team. Patients Feedback: The Practice is very proud of the feedback that we have received from our patients in the patient surveys that we have received. The clinical and administration team strives to provide the highest standard of care and service to all of our patients. In conclusion, the results of the survey indicate a high level of general patient satisfaction with the surgery, its staff and the services it provides. The survey does however highlight those areas where patients would like to see improvements; specifically with regards to the following areas. DNA Policy- “Did Not Attend”
Question 15: How helpful do you find the receptionists at the practice? Encouragingly the huge majority of patients have a positive view of the Administration and Reception team. From the feedback that we received on this question, 97 of our patients stated that they are very helpful. A further 69 patients stated that they are fairly helpful. Such comments are routinely passed on to our team; as it encourages them to know that the work they do on behalf of our patients is appreciated. Question 16: In general, how satisfied are you with the care you get at the Practice? The surgery has received very positive feedback in this area. 103 patients stated that they are very satisfied with our practice, a further 79 patients stated that they are fairly satisfied. This positive feedback equates to 82.6% of those patients who provided feedback on the care that they receive from the surgery. This is encouraging feedback from our patients and it provides feedback that the practice’s reputation amongst its own patients is very positive. The Porters Avenue surgery will continue to ensure that our patients will continue to receive a high standard of care from our team. Patients Feedback: The Practice is very proud of the feedback that we have received from our patients in the patient surveys that we have received. The clinical and administration team strives to provide the highest standard of care and service to all of our patients. In conclusion, the results of the survey indicate a high level of general patient satisfaction with the surgery, its staff and the services it provides. The survey does however highlight those areas where patients would like to see improvements; specifically with regards to the following areas. DNA Policy- “Did Not Attend”
Porters%20Avenue%20GP%20practice%20patient%20participation%20group%20annex%20D%202016%20Final.docx