Is a review carried out and recorded, before submitting a tender, to check that the customer’s tender documents adequately define the requirements for work under the contract? (Clause 7.2.2) Is action taken to resolve any differences with requirements previously expressed or otherwise expected? (Clause 7.2.2) Does the review of tender documents include confirmation that the service provider has the ability to meet the defined requirements confirmed? (Clause 7.2.2) Does the service provider deal with changes to customer requirements and ensure that documents are amended and personnel are made aware of the changes? (Clause 7.2.2) Does the service provider deal with customer communications/feedback, including customer complaints? (Clause 7.2.3) 7.3 Design and development (may be addressed in QMP/design plan) 7.3.1 Design and development planning In the processes documented and implemented by the service provider: Does the service provider provide for the determination of the design stages, including the review, verification and validation that are appropriate to each design stage? Is provision made for personnel/group responsibility and authority to be determined for the design processes? Is provision made for the interfaces between different groups involved in the design processes to be managed to ensure effective communication and clear assignment of responsibility? 7.3.2 Design and development inputs In the processes documented and implemented by the service provider: Is provision made to determine and record design input requirements, including: functional and performance requirements? applicable statutory and regulatory requirements? other essential requirements and, where applicable, information from previous similar designs? Is provision made for the design inputs to be reviewed for adequacy, including consistency and completeness? 7.3.3 Design and development outputs In the processes documented and implemented by the service provider: Does the service provider provide for the outputs of design and development to be in a form that enables verification against the design inputs and approval prior to release? Does the service provider ensure that in the design outputs: all design input requirements have been met? appropriate information is provided to enable the procurement of relevant materials and products/services? relevant acceptance criteria for completed work are provided or referenced? characteristics essential for safe and proper use of products (during construction and post-construction, as applicable) are specified?
Is a review carried out and recorded, before submitting a tender, to check that the customer’s tender documents adequately define the requirements for work under the contract? (Clause 7.2.2) Is action taken to resolve any differences with requirements previously expressed or otherwise expected? (Clause 7.2.2) Does the review of tender documents include confirmation that the service provider has the ability to meet the defined requirements confirmed? (Clause 7.2.2) Does the service provider deal with changes to customer requirements and ensure that documents are amended and personnel are made aware of the changes? (Clause 7.2.2) Does the service provider deal with customer communications/feedback, including customer complaints? (Clause 7.2.3) 7.3 Design and development (may be addressed in QMP/design plan) 7.3.1 Design and development planning In the processes documented and implemented by the service provider: Does the service provider provide for the determination of the design stages, including the review, verification and validation that are appropriate to each design stage? Is provision made for personnel/group responsibility and authority to be determined for the design processes? Is provision made for the interfaces between different groups involved in the design processes to be managed to ensure effective communication and clear assignment of responsibility? 7.3.2 Design and development inputs In the processes documented and implemented by the service provider: Is provision made to determine and record design input requirements, including: functional and performance requirements? applicable statutory and regulatory requirements? other essential requirements and, where applicable, information from previous similar designs? Is provision made for the design inputs to be reviewed for adequacy, including consistency and completeness? 7.3.3 Design and development outputs In the processes documented and implemented by the service provider: Does the service provider provide for the outputs of design and development to be in a form that enables verification against the design inputs and approval prior to release? Does the service provider ensure that in the design outputs: all design input requirements have been met? appropriate information is provided to enable the procurement of relevant materials and products/services? relevant acceptance criteria for completed work are provided or referenced? characteristics essential for safe and proper use of products (during construction and post-construction, as applicable) are specified?
qms_guidelines_appendix_c_1.docx