Appendix A BSO Corporate Scorecard - Explanations and Definitions of Status 2016–17 (Updated September 2016) Ref No Description of Green Amber Red Indicator F1 Surplus (Deficit) 0.25% + or 0.26 4.9% + Over 5% + or - – – against Income or - F2 Stock Turnover Ratio 1:9 and over N/A 1:8 and under C1 % ITS Incidents 95% and above 89-94.9% 88.9% and Resolved within under Internal Target (95%) [SLA Target 90%] C2 Ave. Processing 2.9 days and 3 4.9 days 5 days and – Time per Non-stock under over requisition C3 % Stock Products 97.5% and over 92.5 97.4% 92.5% and – supplied on first under request within SDP Target (SLA Target 95%) C4 Ave. No Studies per 4.8 and over 4 4.7 per Under 4 per – Research Ethics per month Committee C5 % Complaints, DP 95% and above 85 94% 84% and – and FOI resolved under within timeframe C6 % Available Legal 85 - 90% 90.1-94.9% 95% and over Services Solicitor 80-84.9% 79.9% and Time - target 90% under C7 No. of Equality 40.5 and over 36 40.4 35.9 and – consultancy days (quarterly) (quarterly) under delivered (per (quarterly) person) [reported quarterly] C8 General Recruitment 85% and over 76 - 84% Under 76% Overall Time to Fill – (BSO). [Interim Target 85% and over within 70 days] C9 General Recruitment 85% and over 76 - 84% Under 76% Overall Time to Fill – (HSC-wide). [Interim Target 85% and over within 70 days] C10 % New 95% and over 89 94.9% 88.9% and – Contracts Issued under within 9 days of receipt of necessary documentation by HR (target 95%)
Appendix A BSO Corporate Scorecard - Explanations and Definitions of Status 2016–17 (Updated September 2016) Ref No Description of Indicator Green Amber Red F1 Surplus (Deficit) against Income 0.25% + or – 0.26 – 4.9% + or - Over 5% + or - F2 Stock Turnover Ratio 1:9 and over N/A 1:8 and under C1 % ITS Incidents Resolved within Internal Target (95%) [SLA Target 90%] 95% and above 89-94.9% 88.9% and under C2 Ave. Processing Time per Non-stock requisition 2.9 days and under 3 – 4.9 days 5 days and over C3 % Stock Products supplied on first request within SDP Target (SLA Target 95%) 97.5% and over 92.5 – 97.4% 92.5% and under C4 Ave. No Studies per Research Ethics Committee 4.8 and over per 4 – 4.7 per Under 4 per month C5 % Complaints, DP and FOI resolved within timeframe 95% and above 85 – 94% 84% and under C6 % Available Legal Services Solicitor Time - target 90% 85 - 90% 90.1-94.9% 80-84.9% 95% and over 79.9% and under C7 No. of Equality consultancy days delivered (per person) [reported quarterly] 40.5 and over (quarterly) 36 – 40.4 (quarterly) 35.9 and under (quarterly) C8 General Recruitment – Overall Time to Fill (BSO). [Interim Target 85% and over within 70 days] 85% and over 76 - 84% Under 76% C9 General Recruitment – Overall Time to Fill (HSC-wide). [Interim Target 85% and over within 70 days] 85% and over 76 - 84% Under 76% C10 % New Contracts Issued within 9 days of receipt of necessary documentation by HR (target 95%) 95% and over 89 – 94.9% 88.9% and under
RAG_Definitions_2016-17_Sept_2016.docx