Tutor-led discussion identifying sources and key stages in the supply chain. Group activity learners produce a spider – diagram to illustrate the sources. Weeks Key Learning Resources Key Learning Marking and Students can: Theme Assessment 4 & 5 Understand how Sample/selective Understanding the career opportunities in Understanding career opportunities throughout customers’ materials to help the retail industry. the UK. Identifying how our society shapes concerns illustrate the unit working patterns. How retailer incorporate influence the content. Tutor-led explanation of environmental Environment and ethical concerns into their – products and and ethical issues generating a discussion policies services offered Local on services and products offered by the IT Online research into jobs, Ethical and by retailers. advertisments in retail industry e.g. recycling, fair trade environmental issues. products. ILS Researching careers and career guidance. retail business Numeracy Investigate jobs and skills. and its staff. Activity- visit to the outlet village to use Laptops. their knowledge to look at the variety of Define shift patterns, using 24hr clock. different shops, and what logos/ Communication Group discussions / Peer Discussions promotions do they have to show that their products are ethical. Discussion with skilled staff, produce questions and write up answers from an interview with a Learners need to choose four retail outlets customer service manager. and, in chart format, show how they Discuss first impressions and positive respond to ethical and environmental impressions. issues. Tutor lead Discussion on own – experiences of customer service. Talk about the term `customer service’. And how it contributes to the success of the business. Weeks Key Learning Resources Key Learning Marking and Students can: Theme Assessment 6 & 7. Unit 2: Youtube videos. SEMSC Tutor lead Scenarios Developing on how communication customers skills. – T/502/5819 should be treated Understand how Laptops. Discussion Good Understanding communication what skills. is meant by customer – good Customer service skills good and bad. Service is Role play groups (complaints) and IT Research how different retailers meet customer – effective in the how certain laws protect the customer. needs, refund and complaint policies.
Tutor-led discussion identifying sources and key stages in the supply chain. Group activity – learners produce a spider diagram to illustrate the sources. Weeks Key Learning Theme Resources Key Learning Marking and Assessment Students can: 4 & 5 Understand how customers’ concerns influence the products and services offered by retailers. retail business and its staff. Sample/selective materials to help illustrate the unit content. Local advertisments in Laptops. Understanding the career opportunities in the retail industry. Tutor-led – explanation of environmental and ethical issues generating a discussion on services and products offered by the retail industry e.g. recycling, fair trade products. Activity- visit to the outlet village to use their knowledge to look at the variety of different shops, and what logos/ promotions do they have to show that their products are ethical. Learners need to choose four retail outlets and, in chart format, show how they respond to ethical and environmental issues. Tutor lead – Discussion on own experiences of customer service. Talk about the term `customer service’. And how it contributes to the success of the business. Understanding career opportunities throughout the UK. Identifying how our society shapes working patterns. How retailer incorporate Environment and ethical concerns into their policies IT Online research into jobs, Ethical and environmental issues. ILS Researching careers and career guidance. Numeracy Investigate jobs and skills. Define shift patterns, using 24hr clock. Communication Group discussions / Peer Discussions Discussion with skilled staff, produce questions and write up answers from an interview with a customer service manager. Discuss first impressions and positive impressions. Weeks Key Learning Theme Resources Key Learning Marking and Assessment Students can: 6 & 7. Unit 2: T/502/5819 Understand how good Customer Service is effective in the Youtube videos. Laptops. Tutor lead – Scenarios on how customers should be treated Discussion – Good communication skills. Role play – groups (complaints) and how certain laws protect the customer. SEMSC Developing communication skills. Understanding what is meant by customer service skills good and bad. IT Research how different retailers meet customer needs, refund and complaint policies.
Retail-SOW2.docx