Criterion C2.3 Accessibility of services – Indicator C2.3► A Patients with disabilities or special can access our services. Why this is important Services need to ensure that people with a disability or special needs are provided with access, in ways that maintain their dignity, in order to comply with the federal Disability Discrimination Act (1992). Meeting this Criterion Access is important Services that have a physical premises patients attend, need to ensure that all patients, including those with disability or other special needs, have easy and safe physical access . This can be achieved by: providing pathways, hallways, consultation areas and toilets that are wheelchair-friendly having a wheelchair that patients can use they are at the service installing appropriate ramps and railings using pictures, signs and other sources of information to help patients who have an intellectual disability or vision impairment, or are not fluent in English. Medical deputising servicess and after-hours providers that provide home visits, meet the intent of this Indicator. Accessible parking Where possible, patients with a disability need to be able to park their vehicles within a reasonable distance of the service. Parking bays that are specifically marked for the use of patients with a disability parking entitlement must be large enough to accommodate the loading and unloading of wheelchairs. The provision of accessible parking is not applicable to services that provide home visits only. Assistance animals Some of your patients could have an assistance animal that they want to have with them during a visit to your service. These animals are not pets, they are specifically trained disability support animals that enable a person with disability to safely participate in personal and public life activities. Under the Federal Disability Discrimination Act 1992 (amended 2009) an assistance animal is defined in three ways. That is that the animal is either: accredited under a State or Territory law to assist a person with a disability to alleviate the effects of disability; or
Criterion C2.3 – Accessibility of services Indicator C2.3► A Patients with disabilities or special can access our services. Why this is important Services need to ensure that people with a disability or special needs are provided with access, in ways that maintain their dignity, in order to comply with the federal Disability Discrimination Act (1992). Meeting this Criterion Access is important Services that have a physical premises patients attend, need to ensure that all patients, including those with disability or other special needs, have easy and safe physical access . This can be achieved by: providing pathways, hallways, consultation areas and toilets that are wheelchair-friendly having a wheelchair that patients can use they are at the service installing appropriate ramps and railings using pictures, signs and other sources of information to help patients who have an intellectual disability or vision impairment, or are not fluent in English. Medical deputising servicess and after-hours providers that provide home visits, meet the intent of this Indicator. Accessible parking Where possible, patients with a disability need to be able to park their vehicles within a reasonable distance of the service. Parking bays that are specifically marked for the use of patients with a disability parking entitlement must be large enough to accommodate the loading and unloading of wheelchairs. The provision of accessible parking is not applicable to services that provide home visits only. Assistance animals Some of your patients could have an assistance animal that they want to have with them during a visit to your service. These animals are not pets, they are specifically trained disability support animals that enable a person with disability to safely participate in personal and public life activities. Under the Federal Disability Discrimination Act 1992 (amended 2009) an assistance animal is defined in three ways. That is that the animal is either: accredited under a State or Territory law to assist a person with a disability to alleviate the effects of disability; or
RACGP-Standards-for-after-hours-and-medical-deputising-services.docx