Understanding Information about the service and Person centred plans, client 7.1 individual support that can be easily records, feedback from information about my understood by people with learning people who use the service, care and support disabilities, including those with relatives, friends, advocates physical disabilities and sensory and referrers. (e.g. know what is in my paperwork ‘I and what it says about me, my impairment (in accordance with the compliments/complaints/ expectations, goals and Equality Act 2010). suggestions/surveys). responsibilities.’ Systems in place to ensure Information leaflets/publicity information about the service is materials in different am given accessible ‘I accurate, reviewed regularly and accessible media, information about my care and updated. appropriate content, style support in a way that suits me Quality monitoring of needs/risk and availability. (e.g. easy read/audio).’ assessments and support plans/risk Examples of service user paperwork is understood ‘My management plans to ensure they involvement in the and signed by both staff and are accurate, accessible and development of information me; I get support for this to reviewed regularly. and publicity materials. happen.’ Service user and stakeholder Staff trained in Equality and feedback and involvement in Diversity, use of interpreting producing and improving information services, person centred provided by the service. approaches. Quality checks on assessment, risk assessment/ management, and support planning documentation. 7.1 Response to last action plan / intentions for last 12 months year’s
7.1 Understanding information about my care and support ‘I know what is in my paperwork and what it says about me, my expectations, goals and responsibilities.’ ‘I am given accessible information about my care and support in a way that suits me (e.g. easy read/audio).’ ‘My paperwork is understood and signed by both staff and me; I get support for this to happen.’ Information about the service and individual support that can be easily understood by people with learning disabilities, including those with physical disabilities and sensory impairment (in accordance with the Equality Act 2010). Systems in place to ensure information about the service is accurate, reviewed regularly and updated. Quality monitoring of needs/risk assessments and support plans/risk management plans to ensure they are accurate, accessible and reviewed regularly. Service user and stakeholder feedback and involvement in producing and improving information provided by the service. Person centred plans, client records, feedback from people who use the service, relatives, friends, advocates and referrers. (e.g. compliments/complaints/ suggestions/surveys). Information leaflets/publicity materials in different accessible media, appropriate content, style and availability. Examples of service user involvement in the development of information and publicity materials. Staff trained in Equality and Diversity, use of interpreting services, person centred approaches. Quality checks on assessment, risk assessment/ management, and support planning documentation. 7.1 Response to last year’s action plan / intentions for last 12 months
qualitymonitoring-doc.docx