the website. Department’s How do I request an extension to the care? client’s Periods of Residential Respite (Low and High) or Transition Care can be extended to a maximum of 42 consecutive days (for Transition Care) and in 21 day non-consecutive periods (for Residential Respite), providers can request a care extension via the My Aged Care provider portal. This request will be sent to the Delegate for approval. To request a care extension, follow the steps below. A care extension may only be granted for the approved level of care (ie. Low or High). If a client needs a higher level of respite, they will require a new assessment. This can be facilitated by requesting a Support Plan review in the provider portal. Care extensions are effective from the date that the request was made and cannot be backdated Find the client you wish to request a care extension for, either by: Navigating to the or tab of the client record. Select ‘Services’ ‘Approvals’ transition care or residential respite ‘Request extension’ ‘Request extension’ Alternatively, navigate to the in tab to search for the client from ‘Services place’ the list of services. From list or card view, open the detailed referral information and select ‘Request for either: Residential Respite or Transition Care. extension’ Step Three: Select the extension start date and reason for extension and other mandatory infromation, then to submit the request to the Delegate. ‘Submit request’ You will receive confirmation that the care extension request has been submitted to the Delegate.
the Department’s website. How do I request an extension to the client’s care? Periods of Residential Respite (Low and High) or Transition Care can be extended to a maximum of 42 consecutive days (for Transition Care) and in 21 day non-consecutive periods (for Residential Respite), providers can request a care extension via the My Aged Care provider portal. This request will be sent to the Delegate for approval. To request a care extension, follow the steps below. A care extension may only be granted for the approved level of care (ie. Low or High). If a client needs a higher level of respite, they will require a new assessment. This can be facilitated by requesting a Support Plan review in the provider portal. Care extensions are effective from the date that the request was made and cannot be backdated Find the client you wish to request a care extension for, either by: Navigating to the ‘Services’ or ‘Approvals’ tab of the client record. Select ‘Request transition care extension’ or ‘Request residential respite extension’ Alternatively, navigate to the ‘Services in place’ tab to search for the client from the list of services. From list or card view, open the detailed referral information and select ‘Request extension’ for either: Residential Respite or Transition Care. Step Three: Select the extension start date and reason for extension and other mandatory infromation, then ‘Submit request’ to submit the request to the Delegate. You will receive confirmation that the care extension request has been submitted to the Delegate.
qrg_-_recording_and_updating_service_delivery_information.docx