All ●Practitioner ● marketing, practitioners awareness 95% full booking and (currently 80% rebooking full) support Face to face Net ● ● and phone based Promoter patient Score - communication customer satisfaction 95% ● ● HICAPS/EFTPOS success rate proficiency processing payments correctly - private, health fund, DVA, Medicare Co-ordination Phone or ● ● of patient recalls email contact and lists with all past clients at – least once every 3 months - working with Ruth (Practice Manager) Telephone All calls ● ● answering answered and dealt with in a professional manner (see scripts) Completion of Towels, bed ● ● small regular linen, tasks washing, theraband Collection of Check mail ● ● Mail and banking at post box and deposit money into our account with accuracy Use of fax and Proficient ● ● other devices in use of fax for the office sending Dr letters, orders etc,
●Practitioner marketing, awareness booking and rebooking support ● All practitioners 95% full (currently 80% full) ● Face to face and phone based patient communication ● Net Promoter Score - customer satisfaction ● HICAPS/EFTPOS proficiency ● 95% success rate processing payments correctly - private, health fund, DVA, Medicare ● Co-ordination of patient recalls and lists ● Phone or email contact with all past clients – at least once every 3 months - working with Ruth (Practice Manager) ● Telephone answering ● All calls answered and dealt with in a professional manner (see scripts) ● Completion of small regular tasks ● Towels, bed linen, washing, theraband ● Collection of Mail and banking ● Check mail at post box and deposit money into our account with accuracy ● Use of fax and other devices in the office ● Proficient use of fax for sending Dr letters, orders etc,
Reception-PD-1.docx