Implementation Plan Contractor shall carry out and perform the final Implementation Plan, which shall be attached hereto as ________, in a timely and efficient manner. The dates set forth in the Implementation Plan may be modified only by mutual written agreement between the Parties. The Department, in its sole discretion, may declare a Material Breach of the Agreement in the event that Contractor fails to meet a certification or implementation date as set forth in the Implementation Plan. Article VI. Performance Standards Contractor agrees to comply with the Performance Standards as set forth in Appendix __. The Performance Standards establish minimum levels at which the Services are to be performed by the Contractor. Performance Audits will be conducted by the Department to determine the Contractor’s level of compliance with the Performance Standards. Liquidated Damages and Reimbursements may be imposed by the Department for the Contractor’s failure to perform in accordance with a Performance Standard. Certain Performance Standards are a result of statutory requirements and Department rules, regulations, policies and procedures. Future mandated changes that alter the processing systems may require that the Performance Standards be adjusted accordingly, or result in the imposition of new standards. Any changes to Performance Standards or new Performance Standards, whether or not so mandated, shall be proposed, evaluated and implemented in accordance with the Change Control Procedure. Article VII. Maintenance and Enhancements Contractor agrees to perform Maintenance and Enhancement Services, for the duration of this Agreement for no additional compensation, unless otherwise agreed to in writing by the Parties. The prior written authorization of a Department Change Control Representative, identified in the Communications Matrix in Attachment __ attached hereto, is required prior to Contractor performing Maintenance which is specific to the Services. An activity otherwise constituting Maintenance which Contractor performs generally for other customers receiving products or services that are part of the Services shall not require any such prior written authorization. Article VIII. Program Management Site Resources
Implementation Plan Contractor shall carry out and perform the final Implementation Plan, which shall be attached hereto as ________, in a timely and efficient manner. The dates set forth in the Implementation Plan may be modified only by mutual written agreement between the Parties. The Department, in its sole discretion, may declare a Material Breach of the Agreement in the event that Contractor fails to meet a certification or implementation date as set forth in the Implementation Plan. Article VI. Performance Standards Contractor agrees to comply with the Performance Standards as set forth in Appendix __. The Performance Standards establish minimum levels at which the Services are to be performed by the Contractor. Performance Audits will be conducted by the Department to determine the Contractor’s level of compliance with the Performance Standards. Liquidated Damages and Reimbursements may be imposed by the Department for the Contractor’s failure to perform in accordance with a Performance Standard. Certain Performance Standards are a result of statutory requirements and Department rules, regulations, policies and procedures. Future mandated changes that alter the processing systems may require that the Performance Standards be adjusted accordingly, or result in the imposition of new standards. Any changes to Performance Standards or new Performance Standards, whether or not so mandated, shall be proposed, evaluated and implemented in accordance with the Change Control Procedure. Article VII. Maintenance and Enhancements Contractor agrees to perform Maintenance and Enhancement Services, for the duration of this Agreement for no additional compensation, unless otherwise agreed to in writing by the Parties. The prior written authorization of a Department Change Control Representative, identified in the Communications Matrix in Attachment __ attached hereto, is required prior to Contractor performing Maintenance which is specific to the Services. An activity otherwise constituting Maintenance which Contractor performs generally for other customers receiving products or services that are part of the Services shall not require any such prior written authorization. Article VIII. Program Management Site Resources
rfp_13_12_final.docx