The SCQ then asked staff their views about what the organisation could do differently to better support SMS/SDM. Four key themes emerged which are presented in Table 7, in order of frequency of suggestion. Theme Description Specific areas for development Theme 1 Trust to champion an internal campaign to staff to SMS/SDM more ensure wide knowledge of this as a actively priority area support for more active positive risk taking ensuring incidents/complaints support positive risk taking and patient empowerment an external campaign to support system-wide change, engaging with citizen and health and social care partners Theme 2 Access to training Ensure sufficient training is available to staff to support the development of of the agenda, as well as specific skills acquisition Theme 3 Influence a shift to Work with commissioners to identify outcomes-based patient-focused outcomes as commissioning measurement for contract delivery, with associated key performance indicators supporting person-centred care Support the shift away from based performance management where this reflect patient doesn’t outcomes Theme 4 Support staff to Ensure caseloads are manageable develop new ways and allow for personal and service of working development activity to deliver SMS/SDM Identify early adopters of SMS/SDM and support them to spread good practice to other teams Table 7: Staff suggestions of ways the Trust can support SMS/SDM A number of comments were offered during the interviews which support the above themes, and give further insights to how these actions might happen in reality, for example; need someone to model it, perhaps a trouble-shooter “we
The SCQ then asked staff their views about what the organisation could do differently to better support SMS/SDM. Four key themes emerged which are presented in Table 7, in order of frequency of suggestion. Theme Description Specific areas for development Theme 1 Trust to champion SMS/SDM more actively an internal campaign to staff to ensure wide knowledge of this as a priority area support for more active positive risk taking ensuring incidents/complaints support positive risk taking and patient empowerment an external campaign to support system-wide change, engaging with citizen and health and social care partners Theme 2 Access to training Ensure sufficient training is available to staff to support the development of of the agenda, as well as specific skills acquisition Theme 3 Influence a shift to outcomes-based commissioning Work with commissioners to identify patient-focused outcomes as measurement for contract delivery, with associated key performance indicators supporting person-centred care Support the shift away from performance management where this doesn’t reflect patient outcomes Theme 4 Support staff to develop new ways of working Ensure caseloads are manageable and allow for personal and service development activity to deliver SMS/SDM Identify early adopters of SMS/SDM and support them to spread good practice to other teams Table 7: Staff suggestions of ways the Trust can support SMS/SDM A number of comments were offered during the interviews which support the above themes, and give further insights to how these actions might happen in reality, for example; “we need someone to model it, perhaps a trouble-shooter based
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