< Name of organisation> Domain 1: Mission Met? Has a clearly articulated and well-communicated mission to <insert mission> 1 Has a strategic plan in place with clearly articulated strategic goals 2 clearly articulated pathways to goals. Domain 2: Operational capacity Met? An operational plan is in place with clearly defined inputs clearly defined outputs 3 clearly defined and measureable outcomes an operational reporting process 4 Quality of outputs is high 5 Service utilisation growth 6 Demonstrable savings or cost avoidance for clients 7 Staff turnover < 0.10 total staffing pa 8 Evidence of innovation and learning Domain 3: Legitimacy Met? Has governance structure that allows partners / co-producers 9 to be key influencers >80% of surveyed partners report high satisfaction with 10 service >75% clients surveyed report that the service has a good 11 reputation Service has a communication strategy which facilitates critical feedback from multiple stakeholder groups 12 Service makes its annual review results and other feedback 13 publicly available
< Name of organisation> Domain 1: Mission Met? 1 Has a clearly articulated and well-communicated mission to <insert mission> 2 Has a strategic plan in place with clearly articulated strategic goals clearly articulated pathways to goals. Domain 2: Operational capacity Met? 3 An operational plan is in place with clearly defined inputs clearly defined outputs clearly defined and measureable outcomes an operational reporting process 4 Quality of outputs is high 5 Service utilisation growth 6 Demonstrable savings or cost avoidance for clients 7 Staff turnover < 0.10 total staffing pa 8 Evidence of innovation and learning Domain 3: Legitimacy Met? 9 Has governance structure that allows partners / co-producers to be key influencers 10 >80% of surveyed partners report high satisfaction with service 11 >75% clients surveyed report that the service has a good reputation 12 Service has a communication strategy which facilitates critical feedback from multiple stakeholder groups 13 Service makes its annual review results and other feedback publicly available
Public-Value-Scorecard-example.docx