New VCOs requires Clear facilitation of People get frustrated when Challenges mentoring and support mediation process as the other party did not turn from PVCO and DVCO, opposed to full court sitting up and VC deferred the keeping records of cases hearing. Changes in Clerk heard and how many, position affected the receipts to be kept and maintenance of records. reported, quarterly Location of court sittings, reporting need to improve VCOs’ punctuality. Overall comments from Need mentoring and support from PVCO and DVCOs, to strengthen what VCOs learned during the training VCLMS Officers Inspections should be conducted to provide guidance Clerks need training on how to correctly complete the Case Register and standard forms Quarter Returns training is required to correctly complete the forms, to improve quality of data and to provide timely Quarterly Returns to VCLMS PVCO need to supply receipt books and ensure quarterly returns are completed and submitted to VCLMS Stakeholders’ perceptions were collected in 2014 and 2015, with overall improvements in Village Court processes observed after the training course. Positive comments from stakeholders confirmed the personal assessments provided by VCOs. The highlights are summarised below (see Table 5). Stakeholders observed changes in the Village Courts after the training course, for example, less complaints from the community, quarterly reports submitted to PVCO, improvement in the quality of completed VC Forms, correct VC process from mediation to VC full sitting. Table 5: Stakeholders’ opinions about the Village Courts Stakeholder interviews conducted Stakeholder interviews conducted in 2014 in 2015 PVCO, Clerk of Court, Police Station PVCO, VC Trainer, Provincial Administrator, Stakeholders (respondents) Commander, Provincial Administration Police Station Commander representative, Adviser VCOs level of knowledge and Partially competent – knowledgeable in Partially competent – experienced VCOs competencies regards to customs and in delivering their are very competent, new officials need duties but not competent in regards to more training and supervision, need to do new laws and in completing VC standard more actual VC sitting to build confidence forms, partially competent in regards to and experience decision making and VC processes How the training will help Improve performance; improve record Observed changes due to the training: (helped) keeping and completing forms; motivated VCOs, gained basic understanding the Village Courts Act and understanding of VC process and
Challenges New VCOs requires mentoring and support from PVCO and DVCO, keeping records of cases heard and how many, receipts to be kept and reported, quarterly reporting Clear facilitation of mediation process as opposed to full court sitting People get frustrated when the other party did not turn up and VC deferred the hearing. Changes in Clerk position affected the maintenance of records. Location of court sittings, need to improve VCOs’ punctuality. Overall comments from VCLMS Officers Need mentoring and support from PVCO and DVCOs, to strengthen what VCOs learned during the training Inspections should be conducted to provide guidance Clerks need training on how to correctly complete the Case Register and standard forms Quarter Returns training is required to correctly complete the forms, to improve quality of data and to provide timely Quarterly Returns to VCLMS PVCO need to supply receipt books and ensure quarterly returns are completed and submitted to VCLMS Stakeholders’ perceptions were collected in 2014 and 2015, with overall improvements in Village Court processes observed after the training course. Positive comments from stakeholders confirmed the personal assessments provided by VCOs. The highlights are summarised below (see Table 5). Stakeholders observed changes in the Village Courts after the training course, for example, less complaints from the community, quarterly reports submitted to PVCO, improvement in the quality of completed VC Forms, correct VC process from mediation to VC full sitting. Table 5: Stakeholders’ opinions about the Village Courts Stakeholder interviews conducted in 2014 Stakeholder interviews conducted in 2015 Stakeholders (respondents) PVCO, Clerk of Court, Police Station Commander, Provincial Administration representative, Adviser PVCO, VC Trainer, Provincial Administrator, Police Station Commander VCOs level of knowledge and competencies Partially competent – knowledgeable in regards to customs and in delivering their duties but not competent in regards to new laws and in completing VC standard forms, partially competent in regards to decision making and VC processes Partially competent – experienced VCOs are very competent, new officials need more training and supervision, need to do more actual VC sitting to build confidence and experience How the training will help (helped) Improve performance; improve record keeping and completing forms; understanding the Village Courts Act and Observed changes due to the training: motivated VCOs, gained basic understanding of VC process and
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