Troubleshooting Key Contacts Clinical Product Support- Submit a CA ticket for support VIE National Admins- Submit CA ticket Support sites/ Documentation See introduction for all supporting documents. All information and discussion can be found on VA Pulse at . Common Issues and Resolution Issue Common Resolution Support Contact Certain edits/corrections to In this situation, the nurse historical ADT (admission, will contact the pharmacy. discharge, transfer) transactions, The pharmacy can send the can cause the patients/orders to orders using the option. fall off the cabinet even though they are still admitted. Vendor Messaging Server is not Submit a CA ticket. receiving messages. Check to see if logical link is working. What is the contingency plan if VIE For all of the applications VIE National Admins – goes down? that are supported by the Submit CA Ticket VIE, if a site has an issue they think is potentially related to VIE, a CA ticket should be opened. In the case of OPAI or PADE they should open a High Priority CA ticket by calling the VA Service Desk. Request that the help desk get a member of the VIE National Admin team on the phone 24 /7. PADE will be supported in the same way as OPAI.
Troubleshooting Key Contacts Clinical Product Support- Submit a CA ticket for support VIE National Admins- Submit CA ticket Support sites/ Documentation See introduction for all supporting documents. All information and discussion can be found on VA Pulse at . Common Issues and Resolution Issue Common Resolution Support Contact Certain edits/corrections to historical ADT (admission, discharge, transfer) transactions, can cause the patients/orders to fall off the cabinet even though they are still admitted. In this situation, the nurse will contact the pharmacy. The pharmacy can send the orders using the option. Vendor Messaging Server is not receiving messages. Submit a CA ticket. Check to see if logical link is working. What is the contingency plan if VIE goes down? For all of the applications that are supported by the VIE, if a site has an issue they think is potentially related to VIE, a CA ticket should be opened. In the case of OPAI or PADE they should open a High Priority CA ticket by calling the VA Service Desk. Request that the help desk get a member of the VIE National Admin team on the phone 24 /7. PADE will be supported in the same way as OPAI. VIE National Admins – Submit CA Ticket
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