What are the key outputs of the What are the success What are the main tasks of the What are the main decisions job? measures of the job? role? that you are required to make in your job? (What results do you (How will we know if you have (What skills are you required to behind?) done your job well?) have?) Welcoming all visitors to Feedback from Welcome all visitors in a How to respond to the Home prospective friendly but professional unexpected visitors residents/relatives and manner particularly if their visit other visitors demonstrate Offer a drink to visitors causes sensitivities total satisfaction with the Show all visitors to How to respond to irate way they are appropriate area of the telephone calls greeted/responded to Home such as resident That prospective room or lounges as residents and their appropriate without families note that their Ensure all telephone calls welcome contributed to are answered promptly their decision to come to and courteously in line the Home with company protocols Supporting recruitment Recruitment Placing of external ads as Identify any potential and selection of new staff advertisements correct directed by the Home issues regarding right to and in line with role Manager work in the UK requirements Sending out application All DBS forms are packs to prospective thoroughly checked and candidates not returned with errors Receiving applications and logging Issue all applications received to recruiting manager Arrange suitable interview times for candidates Interview and selection are produced and passed to interviewing manager
What are the key outputs of the job? (What results do you behind?) What are the success measures of the job? (How will we know if you have done your job well?) What are the main tasks of the role? (What skills are you required to have?) What are the main decisions that you are required to make in your job? Welcoming all visitors to the Home Feedback from prospective residents/relatives and other visitors demonstrate total satisfaction with the way they are greeted/responded to That prospective residents and their families note that their welcome contributed to their decision to come to the Home Welcome all visitors in a friendly but professional manner Offer a drink to visitors Show all visitors to appropriate area of the Home such as resident room or lounges as appropriate without Ensure all telephone calls are answered promptly and courteously in line with company protocols How to respond to unexpected visitors particularly if their visit causes sensitivities How to respond to irate telephone calls Supporting recruitment and selection of new staff Recruitment advertisements correct and in line with role requirements All DBS forms are thoroughly checked and not returned with errors Placing of external ads as directed by the Home Manager Sending out application packs to prospective candidates Receiving applications and logging Issue all applications received to recruiting manager Arrange suitable interview times for candidates Interview and selection are produced and passed to interviewing manager Identify any potential issues regarding right to work in the UK
Receptionist-Administrator%20Job%20Description.docx