SURVEY ACTION AGREED TIMEFRAME COMMENTS PLAN ACTIONS DISCUSSED WITH PPG MEMBERS APPOINTMENTS Discussed Look at the April 2013 WITH A GP OF ways of current CHOICE making more appointment appointments system and available implement changes for more appointments QUALITY OF Clinicians to Clinicians Ongoing APPOINTMENT give the make sure that patients time they mindful they need of the quality especially in of the time sensitive they give the situations, patients and maybe ask the keep within patient to book their clinic a double times where appointment. possible or ask the patient to rebook for a double appointment is appropriate Receptionists It was agreed Management By march 2014 that all to look into in reception staff house training. will attend a Online or course where formal training necessary or in where house training necessary for on customer the reception service skills staff.
SURVEY COMMENTS ACTION PLAN DISCUSSED WITH PPG MEMBERS AGREED ACTIONS TIMEFRAME APPOINTMENTS WITH A GP OF CHOICE Discussed ways of making more appointments available Look at the current appointment system and implement changes for more appointments April 2013 QUALITY OF APPOINTMENT Clinicians to give the patients time they need especially in sensitive situations, maybe ask the patient to book a double appointment. Clinicians make sure that they mindful of the quality of the time they give the patients and keep within their clinic times where possible or ask the patient to rebook for a double appointment is appropriate Ongoing Receptionists It was agreed that all reception staff will attend a course where necessary or in house training on customer service skills Management to look into in house training. Online or formal training where necessary for the reception staff. By march 2014
PPG%20Report%202013_0.docx