Internal escalation procedures External escalation procedures Remote support capability Capability to provide on-site resources as requested Describe any methodology, quality control system and/or “good” initiatives that you would employ to facilitate the delivery of practice” high quality support. Specify any technical infrastructure that will be required at the Bank to facilitate support. Any additional costs that will be incurred by the Bank i.e. telecoms costs, licensing must be reflected in Annex D Quotation File. – Describe the process for providing professional services to the Bank. Professional services. Describe the level of flexibility in dealing with issues that may require consultants on-site and when responding to ad-hoc requests. Annex D Scope of Proof of Concept – Annex E Quotation File –
Internal escalation procedures External escalation procedures Remote support capability Capability to provide on-site resources as requested Describe any methodology, quality control system and/or “good” practice” initiatives that you would employ to facilitate the delivery of high quality support. Specify any technical infrastructure that will be required at the Bank to facilitate support. Any additional costs that will be incurred by the Bank i.e. telecoms costs, licensing must be reflected in Annex D – Quotation File. Describe the process for providing professional services to the Bank. Professional services. Describe the level of flexibility in dealing with issues that may require consultants on-site and when responding to ad-hoc requests. Annex D – Scope of Proof of Concept Annex E – Quotation File
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