needing urgent care. We ask patients to use their judgement to decide if an urgent care appointment is required. Very ill patients will always be offered an urgent care appointment with a doctor on the day they contact the practice but might sometimes have to wait until patients who have pre booked appointments have been seen first. The receptionist may often ask you about your illness in order to allocate the appropriate clinician. Infectious Disease: Please inform reception if you suspect you have an infectious disease, as this will enable us to arrange a separate room during your visit to protect you and other susceptible patients. Keep it or cancel it: Please help us to offer all our patients the best service we can. If you cannot attend an appointment, please make sure you call to cancel with as much notice as possible. Please ensure that you arrive on time for an appointment. If you are running late please let us know and we will try to offer you what options are available to you. If you are more than 10 minutes late the doctor may not be able to see you. We will try our best to let you know if a surgery is running late and your appointment likely to be delayed. Texts: We send text confirmation to patients when booking appointments and appointment reminders. From time to time we may also text you with relevant information e.g. national health campaigns. Please let a member of staff know if you would prefer not to receive texts. Telephone advice: If you require telephone advice from a doctor the Duty Doctor would normally be available between 8:00am-6:30pm to return messages. If you would like leave a message for a particular GP to call back please be aware that it may take a day or two for the doctor to respond, longer if they are away on holiday. Home Visits: If, for medical reasons you are unable to get to the surgery and require a home visit, please telephone the surgery. Children can nearly always be brought to the surgery where there are better facilities for diagnosis and treatment. If you are uncertain whether you need a visit, the doctors will be happy to advise you.
needing urgent care. We ask patients to use their judgement to decide if an urgent care appointment is required. Very ill patients will always be offered an urgent care appointment with a doctor on the day they contact the practice but might sometimes have to wait until patients who have pre booked appointments have been seen first. The receptionist may often ask you about your illness in order to allocate the appropriate clinician. Infectious Disease: Please inform reception if you suspect you have an infectious disease, as this will enable us to arrange a separate room during your visit to protect you and other susceptible patients. Keep it or cancel it: Please help us to offer all our patients the best service we can. If you cannot attend an appointment, please make sure you call to cancel with as much notice as possible. Please ensure that you arrive on time for an appointment. If you are running late please let us know and we will try to offer you what options are available to you. If you are more than 10 minutes late the doctor may not be able to see you. We will try our best to let you know if a surgery is running late and your appointment likely to be delayed. Texts: We send text confirmation to patients when booking appointments and appointment reminders. From time to time we may also text you with relevant information e.g. national health campaigns. Please let a member of staff know if you would prefer not to receive texts. Telephone advice: If you require telephone advice from a doctor the Duty Doctor would normally be available between 8:00am-6:30pm to return messages. If you would like leave a message for a particular GP to call back please be aware that it may take a day or two for the doctor to respond, longer if they are away on holiday. Home Visits: If, for medical reasons you are unable to get to the surgery and require a home visit, please telephone the surgery. Children can nearly always be brought to the surgery where there are better facilities for diagnosis and treatment. If you are uncertain whether you need a visit, the doctors will be happy to advise you.
Practice%20Leaflet%20updated%2028.09.2016.docx