Exploratory Factor analysis was used to explore the CSFs, CFFs and to validate the survey Ø instruments (questionnaires). It was also used to identify the damnations for the customized survey instruments in order to facilitate its standardization process in future research. TABLE 4: CRITICAL MEAN STANDARD DEVIATION FAILURE FACTORS FAILURE FACTORS POOR CONSULTANT 4.57 0.49757 EFFECTIVENESS POOR BRP QUALITY 4.46 0.50342 POOR PROJECT 4.53 0.49765 MANAGEMENT’ POOR ERP PACKAGE 4.57 0.50987 SELECTION HIGH TURNOVER RATE 4.36 0.49348 OF PROJECT MEMBERS OVER RELIANCE ON 4.46 0.50987 HEAVY CUSTOMIZATION POOR IT 4.46 0.49005 INFRASTRUCTURE POOR KNOWLEDGE 4.54 0.50787 TRANSFER UNCLEAR CONCEPT OF 4.40 ERP BY THE USER UNREALISTIC 4.61 0.49005 EXPECTATIONS HASTY PROJECT 4.50 0.50213 SCHEDULE USER RESISTANCE TO 4.51 0.50547 CHANGE POOR TOP 4.67 0.49008 MANAGEMENT SUPPORT POOR SYSTEM TESTING 4.63 0.47243 LACK OF FORMAL 4.54 COMMUNICATION SOFTWARE 4.60 0.50435 MODIFICATION LACK OF FORMAL 4.43 0.50078 COMMUNICATION SOFTWARE 4.52 0.49875 MODIFICATION INFORMAL STRATEGY 4.59 0.50878 PART TIME DEDICATION 4.53 0.49213 FUNCTIONALITY 4.61 0.49712 PROBLEMS WITH THE SYSTEM COST OVER RUNS 4.51 0.50534
Ø Exploratory Factor analysis was used to explore the CSFs, CFFs and to validate the survey instruments (questionnaires). It was also used to identify the damnations for the customized survey instruments in order to facilitate its standardization process in future research. TABLE 4: CRITICAL FAILURE FACTORS FAILURE FACTORS MEAN STANDARD DEVIATION POOR CONSULTANT EFFECTIVENESS 4.57 0.49757 POOR BRP QUALITY 4.46 0.50342 POOR PROJECT MANAGEMENT’ 4.53 0.49765 POOR ERP PACKAGE SELECTION 4.57 0.50987 HIGH TURNOVER RATE OF PROJECT MEMBERS 4.36 0.49348 OVER RELIANCE ON HEAVY CUSTOMIZATION 4.46 0.50987 POOR IT INFRASTRUCTURE 4.46 0.49005 POOR KNOWLEDGE TRANSFER 4.54 0.50787 UNCLEAR CONCEPT OF ERP BY THE USER 4.40 UNREALISTIC EXPECTATIONS 4.61 0.49005 HASTY PROJECT SCHEDULE 4.50 0.50213 USER RESISTANCE TO CHANGE 4.51 0.50547 POOR TOP MANAGEMENT SUPPORT 4.67 0.49008 POOR SYSTEM TESTING 4.63 0.47243 LACK OF FORMAL COMMUNICATION 4.54 SOFTWARE MODIFICATION 4.60 0.50435 LACK OF FORMAL COMMUNICATION 4.43 0.50078 SOFTWARE MODIFICATION 4.52 0.49875 INFORMAL STRATEGY 4.59 0.50878 PART TIME DEDICATION 4.53 0.49213 FUNCTIONALITY PROBLEMS WITH THE SYSTEM 4.61 0.49712 COST OVER RUNS 4.51 0.50534
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