6. Involving and caring about relatives and friends who Overall rating Standard 6: Substantial Some Limited support me role of any family member or friend providing unpaid care and ‘The Evidence Evidence Evidence support to me is promoted, valued and recognised.’ No. Outcomes Minimum requirements Suggested sources Rating of evidence Substantial Some Limited Evidence Evidence Evidence Involving my relative or 6.1 Support and encouragement for Feedback from service users friend in my care and people to maintain contact with and their relatives/friends relatives and friends. about how well they are planning future services involved. Support for people who use the understand the importance ‘Staff service to address relationship Written evidence that service of my relationships with my issues, bereavement, and planning relatives/friends are users’ family and friends; they support for the future (referring to specialist appropriately involved in me when there are problems help if needed). assessments, support plans with my relationships, or when and reviews throughout the those close to me are ill or Appropriate involvement of relevant die’. duration of the service, and family members/friends in the care I have close relatives or ‘If don’t receive information about and support of people who use the friends, general advocacy or the service, how to complain service. Independent Mental Capacity and relevant policies/ Advocacy is explained and Acceptance of service users’ procedures. offered to me where refusal of consent to family/friend appropriate’. Mechanisms and evidence involvement, unless there is serious of capacity assessments, risk to a service my agreement, my relative, user’s welfare; then ‘With consent, best interest supporting relatives or friends in friend, or advocate receives clear and accurate information decisions and advocacy other ways (e.g. signposting to and is involved in decisions involvement. assessment/ support, carers’ about my care, treatment and general information and advice). Evidence of how support, in a way that is relatives/friends have been Routine consultation with relatives respectful and helpful. involved in surveys, and friends in relation to current
6. Standard 6: Involving and caring about relatives and friends who support me ‘The role of any family member or friend providing unpaid care and support to me is promoted, valued and recognised.’ Overall rating Substantial Evidence Some Evidence Limited Evidence No. Outcomes Minimum requirements Suggested sources of evidence Rating Substantial Evidence Some Evidence Limited Evidence 6.1 Involving my relative or friend in my care and planning future services ‘Staff understand the importance of my relationships with my family and friends; they support me when there are problems with my relationships, or when those close to me are ill or die’. ‘If I don’t have close relatives or friends, general advocacy or Independent Mental Capacity Advocacy is explained and offered to me where appropriate’. ‘With my agreement, my relative, friend, or advocate receives clear and accurate information and is involved in decisions about my care, treatment and support, in a way that is respectful and helpful. Support and encouragement for people to maintain contact with relatives and friends. Support for people who use the service to address relationship issues, bereavement, and planning for the future (referring to specialist help if needed). Appropriate involvement of relevant family members/friends in the care and support of people who use the service. Acceptance of service users’ refusal of consent to family/friend involvement, unless there is serious risk to a service user’s welfare; then supporting relatives or friends in other ways (e.g. signposting to carers’ assessment/ support, general information and advice). Routine consultation with relatives and friends in relation to current Feedback from service users and their relatives/friends about how well they are involved. Written evidence that service users’ relatives/friends are appropriately involved in assessments, support plans and reviews throughout the duration of the service, and receive information about the service, how to complain and relevant policies/ procedures. Mechanisms and evidence of capacity assessments, consent, best interest decisions and advocacy involvement. Evidence of how relatives/friends have been involved in surveys,
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