7. Implementing Statewide 311 System - long term SITUATION: Farmers, food entrepreneurs, food system advocates, and regulators in Minnesota have difficulty navigating complex food safety requirements and in state and local rules and regulations. Moreover, there is a disconnect in understanding around food safety practices and business innovations among these groups at the regional level. Summary: Using results of systematic study, set in place a statewide version of the Minneapolis 311 System Stakeholders involved in the feasibility study in #4 determine if and how to implement a statewide version of the Minneapolis 311 system based on the results of that systematic study. Ask: MDA/MDH/Delegated Agencies participate in that determination. Major Legislative and other funding is secured for the implementation. OUTPUTS (Activities) INPUTS OUTCOMES Knowledge Actions Conditions Research on City of Mpls system - to be completed earlier Pilot project? Improved Reduced Better experience for food (listed under medium-term activities) to roll into this public inaccuracies & entrepreneurs project perception of repeat calls Establishment of systems and leadership for both value of MDA process management and food safety/regulatory More efficient workflow for food and MDH Documentation from City of Mpls of their implementation of expertise Food inspectors field inspectors inspectors the system fewer points of confusion. Align purpose with government goals and efficiency No one gets lost in the Increased food Funding MN Legislature/Governor (for marketing to legislature) system/timeliness of approvals – entrepreneur knowledge - IT systems expertise Connect goals of 311 system with goals of Improved food safety by having including on Minnesota Food Charter more entrepreneurs entering the issues of food regulatory system Experienced City of Mpls staff safety Establishment of IT system for tracking cases User experience improved Other state models Reduced Time tracking & accountability system confusion around Food entrepreneurs’ experience requirements Scripting & training for entry-point personnel on the part of experience Organizations’ food Continual updating of system/scripting & training entrepreneurs MDA/MDH involvement / leadership Establish feedback loops: legislative updates, food entrepreneur input, training of inspectors Support from Commissioners of MDA and MDH Communication & Education campaign directed at Design & communications capacity public Leadership & Management expertise Identify supporters and gain their commitment to action/helping Media support and attention ASSUMPTIONS: The implementation of a statewide EXTERNAL FACTORS: The success of this project will depend on willingness of agency staff and legislators to support the system. version of the Minneapolis 311 system will create greater efficiency for regulators and better results for food entrepreneurs.
7. Implementing Statewide 311 System - long term SITUATION: Farmers, food entrepreneurs, food system advocates, and regulators in Minnesota have difficulty navigating complex food safety requirements and in state and local rules and regulations. Moreover, there is a disconnect in understanding around food safety practices and business innovations among these groups at the regional level. Summary: Using results of systematic study, set in place a statewide version of the Minneapolis 311 System Ask: Stakeholders involved in the feasibility study in #4 determine if and how to implement a statewide version of the Minneapolis 311 system based on the results of that systematic study. MDA/MDH/Delegated Agencies participate in that determination. Major Legislative and other funding is secured for the implementation. INPUTS OUTPUTS (Activities) OUTCOMES Knowledge Actions Conditions Research on City of Mpls system - to be completed earlier (listed under medium-term activities) to roll into this project Documentation from City of Mpls of their implementation of the system Funding – MN Legislature/Governor IT systems expertise Experienced City of Mpls staff Other state models Food entrepreneurs’ experience Organizations’ experience MDA/MDH involvement / leadership Support from Commissioners of MDA and MDH Design & communications capacity Leadership & Management expertise Media support and attention Pilot project? Establishment of systems and leadership for both process management and food safety/regulatory expertise Align purpose with government goals and efficiency (for marketing to legislature) Connect goals of 311 system with goals of Minnesota Food Charter Establishment of IT system for tracking cases Time tracking & accountability system Scripting & training for entry-point personnel Continual updating of system/scripting & training Establish feedback loops: legislative updates, food entrepreneur input, training of inspectors Communication & Education campaign directed at public Identify supporters and gain their commitment to action/helping Improved public perception of value of MDA and MDH inspectors Increased food entrepreneur knowledge - including on issues of food safety Reduced confusion around requirements on the part of food entrepreneurs Reduced inaccuracies & repeat calls Food inspectors field fewer points of confusion. Better experience for food entrepreneurs More efficient workflow for food inspectors No one gets lost in the system/timeliness of approvals Improved food safety by having more entrepreneurs entering the regulatory system User experience improved ASSUMPTIONS: The implementation of a statewide version of the Minneapolis 311 system will create greater efficiency for regulators and better results for food entrepreneurs. EXTERNAL FACTORS: The success of this project will depend on willingness of agency staff and legislators to support the system.
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