Employee taken as hostage by opportunist or Avoid lone working Twickenham experience is to keep clam and not provoke the as a result of a targeted attack Avoid leaving the unit alone, especially at night, e.g. to take person. out rubbish Alone working to be avoided this is minimised by the presences Provide buttons and operate if it is safe to – of duty managers Do not offer resistance, comply with demands as far as is possible Be observant so as to be able to describe events, assailants etc in order to assist the police in apprehending the assailant Call for assistance as soon as it is safe/practicable to do so and call the police Serious or persistent verbal Keep calm and do not provoke the person Twickenham experience staff is to keep clam and not provoke the Employees to be trained to deal with difficult customers person. Call for assistance as soon as it is safe/practicable to do so, and Alone working to be avoided this is minimised by the presences if appropriate, call the police – of duty managers. Task/Activity: Cleaning, Filling and the Use of Hot & Cold Beverage Dispensing Machines Assessment date: 26 June 2012 Ref. CAT 05 Unit No: 68686 Unit name/location: TWICKENHAM EXPERIENCE LTD - RETAIL Assessed by: Evan Judge Hazard Safety Risk Safe System of Work / Control Measures
Employee taken as hostage by opportunist or as a result of a targeted attack Avoid lone working Avoid leaving the unit alone, especially at night, e.g. to take out rubbish Provide buttons and operate if it is safe to Do not offer resistance, comply with demands as far as is possible Be observant so as to be able to describe events, assailants etc in order to assist the police in apprehending the assailant Call for assistance as soon as it is safe/practicable to do so and call the police Twickenham experience is to keep clam and not provoke the person. Alone working to be avoided – this is minimised by the presences of duty managers Serious or persistent verbal Keep calm and do not provoke the person Employees to be trained to deal with difficult customers Call for assistance as soon as it is safe/practicable to do so, and if appropriate, call the police Twickenham experience staff is to keep clam and not provoke the person. Alone working to be avoided – this is minimised by the presences of duty managers. Ref. CAT 05 Task/Activity: Cleaning, Filling and the Use of Hot & Cold Beverage Dispensing Machines Assessment date: 26 June 2012 Unit No: 68686 Unit name/location: TWICKENHAM EXPERIENCE LTD - RETAIL Assessed by: Evan Judge Hazard Safety Risk Safe System of Work / Control Measures
Retail_and_Cellar_Health_Food_Safety_Brief_2015-2016.docx