Measure 72-75: Formal complaints Description of measure: This measure outlines the number of formal complaints received during the quarter relating to Commission-provided services in WA NDIS. This is a separate process to the review and appeals process referred to in measure 65-71 (Review / Appeal of decisions). Explanation of result: One complaint on the quality of services was received during the quarter. National Disability Services Standard to which the complaint relates Participation and Individual Feedback and Rights Service access Service management inclusion outcomes complaints 0 0 1 0 0 1 Category of complaint Conduct of other Breach of Other Service Funding Quality of Lack of Staff Other Communication person using the Carers policy/ eligibility policy service resources conduct (please specify) service Charter procedure 0 0 1 0 0 0 0 0 0 0 Business provides fine time for canines Spearwood resident Karla has always loved animals but never imagined she would run her own business a dog sitting service. –
Measure 72-75: Formal complaints Description of measure: This measure outlines the number of formal complaints received during the quarter relating to Commission-provided services in WA NDIS. This is a separate process to the review and appeals process referred to in measure 65-71 (Review / Appeal of decisions). Explanation of result: One complaint on the quality of services was received during the quarter. National Disability Services Standard to which the complaint relates Rights Participation and inclusion Individual outcomes Feedback and complaints Service access Service management 0 0 1 0 0 1 Category of complaint Service eligibility Funding policy Quality of service Lack of resources Communication Staff conduct Conduct of other person using the service Breach of Carers Charter Other policy/ procedure Other (please specify) 0 0 1 0 0 0 0 0 0 0 Business provides fine time for canines Spearwood resident Karla has always loved animals but never imagined she would run her own business – a dog sitting service.
Q9_NDIS_Report_to_the_Commonwealth.docx