Leadership Competencies Attributes/behaviours the role holder must possess to be successful in the role Business Minded Keeps up to date with changes in the political, economic, social and technological environment which influence commercial awareness. Well developed problem solving skills. Visionary and Passionate Stimulates a clear sense of purpose and direction. committed to making a difference for our client groups Honest and Brave Acts with integrity, shares ideas and information; promotes openness and discussion; admits mistakes. Takes difficult decisions and measured risks. Results Orientation Relentlessly and persistently improves on standards and results Finance and Resource Awareness Interprets and monitors financial information for a multi-million pound budget and is able to respond effectively to the information. Core Competencies for staff Attributes/behaviours the role holder must possess to be successful in the role Customer Focus Treats all customers with dignity and respect Understands the needs and experiences of vulnerable people and promotes the rights of people we support Identifies where performance could be improved and uses knowledge and experience to recommend and deliver changes Monitors quality of customer care & proactively responds to relevant feedback Seeks improved customer satisfaction according to regulatory standards and expectations of Together as a provider Actively participates in generating ideas that are likely to benefit customers Works in partnership with customers to design policy & services that ensure high levels of customer’s satisfaction
Leadership Competencies Attributes/behaviours the role holder must possess to be successful in the role Business Minded Keeps up to date with changes in the political, economic, social and technological environment which influence commercial awareness. Well developed problem solving skills. Visionary and Passionate Stimulates a clear sense of purpose and direction. committed to making a difference for our client groups Honest and Brave Acts with integrity, shares ideas and information; promotes openness and discussion; admits mistakes. Takes difficult decisions and measured risks. Results Orientation Relentlessly and persistently improves on standards and results Finance and Resource Awareness Interprets and monitors financial information for a multi-million pound budget and is able to respond effectively to the information. Core Competencies for staff Attributes/behaviours the role holder must possess to be successful in the role Customer Focus Treats all customers with dignity and respect Understands the needs and experiences of vulnerable people and promotes the rights of people we support Identifies where performance could be improved and uses knowledge and experience to recommend and deliver changes Monitors quality of customer care & proactively responds to relevant feedback Seeks improved customer satisfaction according to regulatory standards and expectations of Together as a provider Actively participates in generating ideas that are likely to benefit customers Works in partnership with customers to design policy & services that ensure high levels of customer’s satisfaction
Project-Manager-Kirtling.docx