PROBLEM SOLVING STEPS 1. Recognize a problem issue Spray nozzles are clogging. Pareto chart exists. Too many reoccurrences. Histogram Unacceptable. Check sheet Audits show too costly. Customers are unhappy. Do not need lawsuits. 2. Form an improvement team. People affected by the changes Members of the team are will be customers, engineers, professional employees of WP technicians, parts, and Inc. Management is services. overseeing this process. 3. Develop performance Response times, product or Brainstorming. What caused measures. service functionality, number the part to clog up? Was the of occurrences that happened soap too insolvable? What in a month (30 days), out of chemical reaction happened? the seven days the nozzle is Was there too much dirt? clogged, two of these clogs Were the particle chips happened midday. Number of clogging from the metal parts? deviations from Were paint chips coming off products/service the metal parts? Was the hole specifications, rework too big on the metal part that amounts, number of return fit in the nozzle? Was the hole products. too small on the metal part that fits in the nozzle? 4. Clearly define the problem. Customers, suppliers, other Why-Why diagram companies, and people who -Identify customers Check sheet buy automatic washer parts. Customer wants nozzle with -Identify customer wants Histogram metal parts that are working. -Identify processes Run chart Customer wants quality parts. -Write problem-improvement Problem (clogging washer
PROBLEM SOLVING STEPS 1. Recognize a problem issue exists. Spray nozzles are clogging. Too many reoccurrences. Unacceptable. Audits show too costly. Customers are unhappy. Do not need lawsuits. Pareto chart Histogram Check sheet 2. Form an improvement team. People affected by the changes will be customers, engineers, technicians, parts, and services. Members of the team are professional employees of WP Inc. Management is overseeing this process. 3. Develop performance measures. Response times, product or service functionality, number of occurrences that happened in a month (30 days), out of the seven days the nozzle is clogged, two of these clogs happened midday. Number of deviations from products/service specifications, rework amounts, number of return products. Brainstorming. What caused the part to clog up? Was the soap too insolvable? What chemical reaction happened? Was there too much dirt? Were the particle chips clogging from the metal parts? Were paint chips coming off the metal parts? Was the hole too big on the metal part that fit in the nozzle? Was the hole too small on the metal part that fits in the nozzle? 4. Clearly define the problem. -Identify customers -Identify customer wants -Identify processes -Write problem-improvement Customers, suppliers, other companies, and people who buy automatic washer parts. Customer wants nozzle with metal parts that are working. Customer wants quality parts. Problem (clogging washer Why-Why diagram Check sheet Histogram Run chart
qualityimprovementproblemsolving.docx