Out of NQR OOH urgent F/F Extended Hours 12 base visit appt waiting time B10 within 2 hours of possibly triage resulting in 95% 83% delayed care All LQR % Prevent Shortfall in staff Prevent is one of 3 courses that forms KPI C2 For info only C2c training skill, knowledge which has an overall target of 90%. OPD is Prevent compliance; a and competency targeting non-compliant individuals and 90% training sub KPI of C2; supporting staff with time to complete 11% Compliance with training. PPST Older LQR % of interim Delayed OPMH year to date (YTD) performance against People’s C8 inpatient communication this indicator is good at 96%. In March, Mental discharge letters to primary care however, 2 interim discharge summaries were Health that are sent not sent within 24 hours which were 95% 80% (OPMH) back to GPs attributable to clinical and administrative within 24 hours capacity. of discharge All LQR % of Poor patient The number of provider cancelled C9 cancellations by experience, appointments increased at the point that provider services delayed care Carenotes was implemented indicating a and poor Trust reporting and/or recording issue. This is being reputation investigated by the Business Intelligence (BI) </=4% 7% team and directorates and initial findings have indicated issues with the pick lists, the ability to record conflicting data and front end recording practices. This is included in the 17/18 OCCG contract Data Quality Improvement Plan (DQIP) Comm LQR Delayed Delays adversely There has been an unprecedented and Hospitals C11 Transfers of Care 15 59 impact the unrelenting increase in HART delays since Oct, (DTOC); whole system together with reduced social capacity in parts
Out of Hours NQR 12 B10 OOH urgent F/F base visit appt within 2 hours of triage 95% 83% Extended waiting time possibly resulting in delayed care All For info only LQR C2c % Prevent training compliance; a sub KPI of C2; Compliance with PPST 90% Prevent training 11% Shortfall in staff skill, knowledge and competency Prevent is one of 3 courses that forms KPI C2 which has an overall target of 90%. OPD is targeting non-compliant individuals and supporting staff with time to complete training. Older People’s Mental Health (OPMH) LQR C8 % of interim inpatient discharge letters that are sent back to GPs within 24 hours of discharge 95% 80% Delayed communication to primary care OPMH year to date (YTD) performance against this indicator is good at 96%. In March, however, 2 interim discharge summaries were not sent within 24 hours which were attributable to clinical and administrative capacity. All LQR C9 % of cancellations by provider services </=4% 7% Poor patient experience, delayed care and poor Trust reputation The number of provider cancelled appointments increased at the point that Carenotes was implemented indicating a reporting and/or recording issue. This is being investigated by the Business Intelligence (BI) team and directorates and initial findings have indicated issues with the pick lists, the ability to record conflicting data and front end recording practices. This is included in the 17/18 OCCG contract Data Quality Improvement Plan (DQIP) Comm Hospitals LQR C11 Delayed Transfers of Care (DTOC); 15 59 Delays adversely impact the whole system There has been an unprecedented and unrelenting increase in HART delays since Oct, together with reduced social capacity in parts
18ii_CG_Performance-Report-April-2017.docx