Use of ● EFTPOS machine Necessary Skills and Attributes: Skills and Attributes Details Friendly and caring manner Create good first impressions and build ● ● relationships with clients face to face and on the phone Excellent phone manner Familiarity with SPaH phone scripts to ● ● ensure we help as many people as possible Computer Skills Xero, Excel, Word, PPMP, Outlook, ● ● Mailchimp & Social Media i.e. Facebook Ability to get information for Ability to let people know you are not sure of ● ● clients from your manager the answer to their question, and find out from Ruth (Practice Manager) or a clinician Conflict resolution skills Ability to manage and resolve simple ● ● customer objections, with training, refer on to Ruth (Practice Manager) if needed Communication skills High verbal and written communication ● ● with patients, team and stakeholders Attitudes and Behaviour Refer culture points and ● ● Team Management skills Ability to manage day to day elements of ● ● reception task completion, individual performance issues, implement and measure KPIs
● Use of EFTPOS machine Necessary Skills and Attributes: Skills and Attributes Details ● Friendly and caring manner ● Create good first impressions and build relationships with clients face to face and on the phone ● Excellent phone manner ● Familiarity with SPaH phone scripts to ensure we help as many people as possible ● Computer Skills ● Xero, Excel, Word, PPMP, Outlook, Mailchimp & Social Media i.e. Facebook ● Ability to get information for clients from your manager ● Ability to let people know you are not sure of the answer to their question, and find out from Ruth (Practice Manager) or a clinician ● Conflict resolution skills ● Ability to manage and resolve simple customer objections, with training, refer on to Ruth (Practice Manager) if needed ● Communication skills ● High verbal and written communication with patients, team and stakeholders ● Attitudes and Behaviour ● Refer culture points and ● Team Management skills ● Ability to manage day to day elements of reception task completion, individual performance issues, implement and measure KPIs
Reception-PD-1.docx