Customer Service Customer Service Individual demonstrates a respectful Soft skills training requirement customer service attitude. Facilitator evaluation Individual possesses the ability to handle National Work Readiness Credential difficult or upset customers successfully. COMMUNICATION/ INTERPERSONAL SKILLS COMMUNICATION/ INTERPERSONAL SKILLS Communication Communication Individual demonstrates adequate Portfolio requirement face‐to‐face, verbal communication skills. Facilitator evaluation National Work Readiness Credential Individual demonstrates adequate written communication skills business letters, – emails. Interpersonal Skills Interpersonal Skills Individual accepts constructive criticism. Facilitator evaluation Individual handles workplace conflict National Work Readiness Credential appropriately. Individual works well within a team. Individual works well with people of diverse backgrounds and cultures. Individual demonstrates respect for others. ACADEMICS ACADEMICS Individual has/ is working toward his/ her Individual’s GPA is a average or higher. “C” high school diploma/ GED. High School Equivalency Exam Individual possesses the appropriate level National Work Readiness Credential of Math & Verbal skills. TECHNOLOGY/ COMPUTER SKILLS TECHNOLOGY/ COMPUTER SKILLS Individual possesses basic keyboarding Completion of a computer training skills. program. Individual can conduct a Internet Computer Skills Standardized Placement search. exam CAREER EXPLORATION/ AWARENESS CAREER EXPLORATION/ AWARENESS Individual is knowledgeable a wide Portfolio including resume and cover letter variety of careers. Completion of a Career Exploration plan Individual is knowledgeable about job Facilitator evaluation seeking skills.
Customer Service Individual demonstrates a respectful customer service attitude. Individual possesses the ability to handle difficult or upset customers successfully. Customer Service Soft skills training requirement Facilitator evaluation National Work Readiness Credential COMMUNICATION/ INTERPERSONAL SKILLS Communication Individual demonstrates adequate face‐to‐face, verbal communication skills. Individual demonstrates adequate written communication skills – business letters, emails. COMMUNICATION/ INTERPERSONAL SKILLS Communication Portfolio requirement Facilitator evaluation National Work Readiness Credential Interpersonal Skills Individual accepts constructive criticism. Individual handles workplace conflict appropriately. Individual works well within a team. Individual works well with people of diverse backgrounds and cultures. Individual demonstrates respect for others. Interpersonal Skills Facilitator evaluation National Work Readiness Credential ACADEMICS Individual has/ is working toward his/ her high school diploma/ GED. Individual possesses the appropriate level of Math & Verbal skills. ACADEMICS Individual’s GPA is a “C” average or higher. High School Equivalency Exam National Work Readiness Credential TECHNOLOGY/ COMPUTER SKILLS Individual possesses basic keyboarding skills. Individual can conduct a Internet search. TECHNOLOGY/ COMPUTER SKILLS Completion of a computer training program. Computer Skills Standardized Placement exam CAREER EXPLORATION/ AWARENESS Individual is knowledgeable a wide variety of careers. Individual is knowledgeable about job seeking skills. CAREER EXPLORATION/ AWARENESS Portfolio including resume and cover letter Completion of a Career Exploration plan Facilitator evaluation
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