De Wulf, K., Odekerken-Schroder, G., & Lacobucci, D. (2001). Investments in consumer relationships: A and cross-industry exploration. Journal of 33-50. Marketing, 65(4), DeLone, W., & McLean, E. (2003). The DeLone and McLean model of information systems success: A ten year update. Journal of Management Information Systems, 9-30. 19(4), Dorsch, M.J., Swanson, S.R., & Kelley, S.W. (1998). The role of relationship quality in the stratification of vendors as perceived by customers. Journal of the Academy of 128-142. Marketing Science, 26(2), Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer–seller relationships. 11-27. Journal of Marketing, 51(2), EMarketer. (2008). The growing influence of online social shoppers, Available at: www. emarketer.com/Article.aspx?id¼1006146 (accessed 1 July 2009). Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention Behavior: An Introduction Addison-Wesley, Reading, MA. to Theory and Research. Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 39-50. 18(1), Garbarino, E., & Johnson, M.S. (1999). The different roles of satisfaction, trust and commitment in customer relationships. 70-87. Journal of Marketing, 63(2), Gordon, K.T. (2007). Looking for ways to get people talking your products? The new social shopping trend can help you build buzz. Available at: www.entrepreneur.com/marketing/onlinemarketing/article174746.html (accessed 1 July 2009). Grabner-Krauter, S., & Kaluscha, E. (2003). Empirical research in online trust: A
De Wulf, K., Odekerken-Schroder, G., & Lacobucci, D. (2001). Investments in consumer relationships: A and cross-industry exploration. Journal of Marketing, 65(4), 33-50. DeLone, W., & McLean, E. (2003). The DeLone and McLean model of information systems success: A ten year update. Journal of Management Information Systems, 19(4), 9-30. Dorsch, M.J., Swanson, S.R., & Kelley, S.W. (1998). The role of relationship quality in the stratification of vendors as perceived by customers. Journal of the Academy of Marketing Science, 26(2), 128-142. Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer–seller relationships. Journal of Marketing, 51(2), 11-27. EMarketer. (2008). The growing influence of online social shoppers, Available at: www. emarketer.com/Article.aspx?id¼1006146 (accessed 1 July 2009). Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention Behavior: An Introduction to Theory and Research. Addison-Wesley, Reading, MA. Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. Garbarino, E., & Johnson, M.S. (1999). The different roles of satisfaction, trust and commitment in customer relationships. Journal of Marketing, 63(2), 70-87. Gordon, K.T. (2007). Looking for ways to get people talking your products? The new social shopping trend can help you build buzz. Available at: www.entrepreneur.com/marketing/onlinemarketing/article174746.html (accessed 1 July 2009). Grabner-Krauter, S., & Kaluscha, E. (2003). Empirical research in online trust: A
Revised%20Manuscript%20ID%20CTQM-2015-0389.R1_Final.docx