Results Baseline 1Q 2Q 3Q 4Q Target Data elements YTD FY 2016 2017 2017 2016 2017 # of Events 46 13 13 Unit Staff compliant with 89% 92% 92% addressing grievance? Unit Staff completed form correctly (boxes checked, dated/timed, all 63% 38% 38% signatures completed, Nurse Supervisor notified)? *Nursing Supervisor compliant with addressing grievance within 4 86% 92% 92% hours? Nurse Supervisor completed form 100% correctly (boxes checked, dated/timed, all signatures 61% 31% 31% completed, forwarded to Social Worker)? *Social Worker compliant with addressing grievance within 5 days 100% 100% 100% or within 5 more days if extension is requested? *Overall Compliance of Nursing Supervisor and Social Worker 93% 96% 96% addressing grievance Element 1: Unit compliant with addressing grievance Element 2: Unit Staff completed form correctly and notified Nurse Supervisor Element 3: Nurse Supervisor addressed grievance within 4 hours Element 4: Nurse Supervisor completed form correctly and forwarded to Social Worker Element 5: Social Worker addressed grievance within 5 days or more than 5 days if extension is requested Element 6: Overall Compliance of Nursing Supervisor and Social Worker Addressing Grievance
Results Target Data elements Baseline FY 2016 1Q 2017 2Q 2017 3Q 2016 4Q 2017 YTD 100% # of Events 46 13 13 Unit Staff compliant with addressing grievance? 89% 92% 92% Unit Staff completed form correctly (boxes checked, dated/timed, all signatures completed, Nurse Supervisor notified)? 63% 38% 38% *Nursing Supervisor compliant with addressing grievance within 4 hours? 86% 92% 92% Nurse Supervisor completed form correctly (boxes checked, dated/timed, all signatures completed, forwarded to Social Worker)? 61% 31% 31% *Social Worker compliant with addressing grievance within 5 days or within 5 more days if extension is requested? 100% 100% 100% *Overall Compliance of Nursing Supervisor and Social Worker addressing grievance 93% 96% 96% Element 1: Unit compliant with addressing grievance Element 2: Unit Staff completed form correctly and notified Nurse Supervisor Element 3: Nurse Supervisor addressed grievance within 4 hours Element 4: Nurse Supervisor completed form correctly and forwarded to Social Worker Element 5: Social Worker addressed grievance within 5 days or more than 5 days if extension is requested Element 6: Overall Compliance of Nursing Supervisor and Social Worker Addressing Grievance
1Q2017.docx