Professional telephone Professional telephone One manager has skills etiquette training materials to be at one of the Reception duties (client Phone messages pad extensions to take service) transferred Step by step transfer guidelines (if applicable) If New Staff a list of names and extension Activities numbers (for transfer calls) Checklist is used, manager signs where applicable to show they have completed the training (for human resources record) Team work Tax/Accounting Manager’s 2.00 to 2.30 To explain speech (power point slides (30 minutes) the Tax/Accounting Manager’s optional) significance Purpose & Context and benefits professional Team allocation list with of team work development assigned topic in the Team building activity sheet or workplace Requirement material team work research on a topic Tea break rosters and basics and make a 20 minute reception rosters (post them team work presentation to on notice board for students to requirement managing director, plan and manage their work managers and activities) colleagues on day 5) Meeting room booking 2.30 to 2.45 Afternoon tea (15 minutes) Monday (cont’d) Resources Estimated Notes Time Team work(cont’d) (cont’d from previous page) Assign teams, topics and 2.45 to 3.00 Context of the conduct team building (15 minutes) team work activity (3 students per team) - In this 3.00 to 4.45 simulation, the Students start team work (1 hour & workplace is a tax organize, prioritise, 45 minutes) firm, so each plan, book meeting team is assigned room, research etc with a tax topic to research on the basics and by presenting the topic, everyone learns 5 topics as part of their professional development - can use topics such as sustainable work practices
Professional telephone skills Reception duties (client service) Professional telephone etiquette training materials Phone messages pad Step by step transfer guidelines (if applicable) a list of names and extension numbers (for transfer calls) One manager has to be at one of the extensions to take transferred If New Staff Activities Checklist is used, manager signs where applicable to show they have completed the training (for human resources record) Team work Tax/Accounting Manager’s Purpose & Context professional development Requirement research on a topic and make a 20 minute presentation to managing director, managers and colleagues on day 5) Tax/Accounting Manager’s speech (power point slides optional) Team allocation list with assigned topic Team building activity sheet or material Tea break rosters and reception rosters (post them on notice board for students to plan and manage their work activities) Meeting room booking 2.00 to 2.30 (30 minutes) To explain the significance and benefits of team work in the workplace team work basics team work requirement Afternoon tea 2.30 to 2.45 (15 minutes) Monday (cont’d) Resources Estimated Time Notes Team work(cont’d) Assign teams, topics and conduct team building activity (3 students per team) Students start team work organize, prioritise, plan, book meeting room, research etc (cont’d from previous page) 2.45 to 3.00 (15 minutes) 3.00 to 4.45 (1 hour & 45 minutes) Context of the team work - In this simulation, the workplace is a tax firm, so each team is assigned with a tax topic to research on the basics and by presenting the topic, everyone learns 5 topics as part of their professional development - can use topics such as sustainable work practices
resources_planning.docx