IMMEDIATE and medication Physical emotions psychological Mental Language Mobility that and rules entry have Group Special Special Special Registration health etc. form health may assistance of assistance initial (prescribed shelter the Statement NEEDS or Guidelines Medical assistance Medical and Medical shelter upon assistance sociological and the and – completion – at complete safety SERVICES: individuals wheelchair, group or Disclosure Needs Non-English Needs Needs a Intake Rules GUIDE over-the-counter) and and – upon – to needs declared the illness, disorder the Services Services managed Services Services of given group rules. other be cane, QUICK – to pain, substance speaking, copy to understand and , a anger, Triage Triage understands Triage crutches, shelter Branch responsibility Form Given need injury, questions. give – basic depression, may Nurse Nurse any non-verbal, GREETER Nurse addiction, Director evacuee(s) evacuee personal disease, functional or etc. the have be the the FORMS/HADOUTS: complete, Form Guidelines declared need overwhelming Pre-Registration Addresses Assure Once Addresses Assure Reinforce guidelines. doesn’t should and of Group Rules IMPORTANT OTHER Programmatic Crisis Children’s Evacuee Counseling SHELTER solution. leave programs Helping resources emotional reactions, Helping parent Infant, Telephones Restricted Communications Activities the or toddler, people Counseling people shelter guardian and and assisting support, internet (pre-paid, SERVICES: other agencies and develop to for understand access and in youth available a (not better the collect, who encouraging a review activity family immediately and may here. resources and more of plan assist items local current their linkage utilizing permanent schedule the to available calls for Time options, allow situation – individual. Time checkout Time with only) – – Time shower assistance Time the – living other providing - at Briefings and Schedule family Breakfast Dinner On Out opening) Lunch Times by Insert a to Lights Evacuee Shower SCHEDULES:
IMMEDIATE NEEDS SERVICES: Mobility assistance – wheelchair, cane, crutches, etc. Special Medical Needs Services Triage Nurse Language assistance – Non-English speaking, non-verbal, etc. Registration and Intake Services Branch Director Mental health assistance – declared substance addiction, declared psychological or sociological disorder , anger, depression, overwhelming emotions Special Medical Needs Services Triage Nurse Physical health assistance – illness, pain, injury, disease, need of medication (prescribed or over-the-counter) Special Medical Needs Services Triage Nurse GREETER QUICK GUIDE IMPORTANT FORMS/HADOUTS: Group Pre-Registration Form – given to a group upon initial entry Addresses functional and other needs individuals may have that should be or may need to be managed at the shelter Assure the evacuee(s) understand and complete the form Once complete, give a copy of the Rules and Guidelines Rules and Guidelines – Given to group upon completion of Group Form Addresses personal responsibility and safety and shelter rules and guidelines. Assure the evacuee understands the Disclosure Statement and doesn’t have any questions. Reinforce the basic shelter rules. OTHER SHELTER SERVICES: Evacuee Communications Restricted internet access Telephones (pre-paid, collect, and local calls only) Children’s Activities Infant, toddler, and youth activity items for checkout by a parent or guardian Crisis Counseling Helping people to understand current situation and reactions, assisting in the review of their options, providing emotional support, and encouraging linkage with other resources and agencies who may assist the individual. Programmatic Counseling (not immediately available at opening) Helping people develop a family plan utilizing assistance programs and other available resources to allow the family to leave the shelter for a better and more permanent living solution. SCHEDULES: Breakfast – Time Lunch – Time Dinner – Time Shower Schedule Insert shower schedule here. Lights On - Time Out – Time Evacuee Briefings Times
Registration_and_Intake_SOP_V2013.docx