Information on the rights of review and the procedures to be followed by the applicant to exercise those rights. Rights of review on access Applicants have a right of appeal where access to information is either fully or partially refused. In the first instance an applicant can seek an Internal Review of the decision and the applicant will be notified of the outcome of the review within 15 days. Where the decision to not grant access is confirmed, the applicant may then complain to Therapy Focus, and if still unsatisfied, the Office of the Australian Information Commissioner (OAIC). Personal information Employee personal information Employee details, including personal and employment information, are retained on Therapy Focus’ employee files in accordance with human resource management practices and the Records Management Policy. This information is held in confidence and strict guidelines are maintained in relation to internal access.Physical versions of employee files are retained in a secure and locked area at the Central Bentley Office and access is restricted to information held electronically on our secure server. Therapy Focus employees wishing to access their own personal files can do so under the supervision of the Workforce Manager. Client personal information Client files are classified as personal information. Amendment of personal information Under the Privacy Act, Therapy Focus is required to ensure that personal information collected, used and disclosed is accurate. People can request that information held about them is amended to ensure that it is: correct, does not unfairly harm the person referred to, does not misrepresent facts or gives a misleading impression about a person. Applicants must provide details to the Privacy Officer and, if necessary, documentation to support their claim that the information they seek to have amended is inaccurate, incomplete, out of date or misleading. Applicants must also indicate how they wish the amendment to be made such as: altering information striking out or deleting information
Information on the rights of review and the procedures to be followed by the applicant to exercise those rights. Rights of review on access Applicants have a right of appeal where access to information is either fully or partially refused. In the first instance an applicant can seek an Internal Review of the decision and the applicant will be notified of the outcome of the review within 15 days. Where the decision to not grant access is confirmed, the applicant may then complain to Therapy Focus, and if still unsatisfied, the Office of the Australian Information Commissioner (OAIC). Personal information Employee personal information Employee details, including personal and employment information, are retained on Therapy Focus’ employee files in accordance with human resource management practices and the Records Management Policy. This information is held in confidence and strict guidelines are maintained in relation to internal access.Physical versions of employee files are retained in a secure and locked area at the Central Bentley Office and access is restricted to information held electronically on our secure server. Therapy Focus employees wishing to access their own personal files can do so under the supervision of the Workforce Manager. Client personal information Client files are classified as personal information. Amendment of personal information Under the Privacy Act, Therapy Focus is required to ensure that personal information collected, used and disclosed is accurate. People can request that information held about them is amended to ensure that it is: correct, does not unfairly harm the person referred to, does not misrepresent facts or gives a misleading impression about a person. Applicants must provide details to the Privacy Officer and, if necessary, documentation to support their claim that the information they seek to have amended is inaccurate, incomplete, out of date or misleading. Applicants must also indicate how they wish the amendment to be made such as: altering information striking out or deleting information
180711-Privacy-Information-Guide.docx