9.4. BTO will comply with the advertising codes of practice that apply to the form and media in which it advertises its gambling facilities or services and will apply the principles included within these codes of practice for media not explicitly covered. 10. Complaints and disputes 10.1. BTO will implement a Complaints and Disputes Procedure which will be made available to all potential or actual customers upon request 10.2 The raffle complaints log will be held for three years.
9.4. BTO will comply with the advertising codes of practice that apply to the form and media in which it advertises its gambling facilities or services and will apply the principles included within these codes of practice for media not explicitly covered. 10. Complaints and disputes 10.1. BTO will implement a Complaints and Disputes Procedure which will be made available to all potential or actual customers upon request 10.2 The raffle complaints log will be held for three years.
Raffle%20Policy%20141106%20%281%29.docx