Clients with existing approvals for care types under the Aged Care Act 1997 can approach service providers directly (these clients may not be registered with My Aged Care) Providers can receive electronic referrals for service via the My Aged Care provider portal Clients can approach providers directly with a referral code issued by assessors or the My Aged Care contact centre Providers can accept electronic referrals for service to a a provider’s waitlist, if waitlist is available. These pathways are described below in Section 2.1 (Managing referrals) of this guide. Once a referral is received, Team Leaders can manage referrals in the following ways: Accept the referral Reject the referral Reject the referral and offer waitlist (where waitlist is enabled) Revoke the referral after acceptance Waitlist the referral (for referrals sent to waitlist) Each service provider outlet needs at least one person assigned the 'Team Leader' role in the portal to manage referrals. Detailed referral history The service provider Team Leaders and Staff Members ‘Referral history’ tab allows to view referral history, including information on whether a referral was revoked or recalled. Detailed referral information is available by selecting the arrow to the left of the referral. Referral priority status Incoming service referrals are assigned a priority status (low, medium, high) based on a level of function, the level of risk in relation to the care situation, and any client’s other concerns that are relevant to the circumstances identified during the client’s screening or assessment process. Service providers are required to action referrals (accept, reject or waitlist) within three calendar days of receiving an electronic referral for service or electronic referral
Clients with existing approvals for care types under the Aged Care Act 1997 can approach service providers directly (these clients may not be registered with My Aged Care) Providers can receive electronic referrals for service via the My Aged Care provider portal Clients can approach providers directly with a referral code issued by assessors or the My Aged Care contact centre Providers can accept electronic referrals for service to a provider’s waitlist, if a waitlist is available. These pathways are described below in Section 2.1 (Managing referrals) of this guide. Once a referral is received, Team Leaders can manage referrals in the following ways: Accept the referral Reject the referral Reject the referral and offer waitlist (where waitlist is enabled) Revoke the referral after acceptance Waitlist the referral (for referrals sent to waitlist) Each service provider outlet needs at least one person assigned the 'Team Leader' role in the portal to manage referrals. Detailed referral history The ‘Referral history’ tab allows service provider Team Leaders and Staff Members to view referral history, including information on whether a referral was revoked or recalled. Detailed referral information is available by selecting the arrow to the left of the referral. Referral priority status Incoming service referrals are assigned a priority status (low, medium, high) based on a client’s level of function, the level of risk in relation to the care situation, and any other concerns that are relevant to the client’s circumstances identified during the screening or assessment process. Service providers are required to action referrals (accept, reject or waitlist) within three calendar days of receiving an electronic referral for service or electronic referral
provider_portal_user_guide_part_two_-_team_leader_and_staff_member.docx