The following table contains example goals and KPIs, for your reference. Example Key Target Reporting to Method of Review Asset Performance reporting Management Indicators Goal Annual Budget and Budget Management As per budget budget and 3 agreed prior forecast agreed in Committee setting year forecast advance of to financial process (e.g. produced reporting period year monthly management Budget and reports) forecast based on Separate property budget report condition for responsive data and planned maintenance 3 year forecast produced Performance Actuals within +/- 10% budget Management Monthly against budget variance Committee reports budget against budget Quarterly review of planned maintenance program Schedule of Planned 100% Management Quarterly planned maintenance Committee report maintenance works performed works is as per schedule adhered to Quality of Repairs on 100 % Management Quarterly service: time: as per immediate Committee report DHPW faults Repairs requirement responded to on time or insert within 1 hour – own 100% urgent organisation faults KPIs responded to within 4 hours Tenant Tenant 75% tenants feedback feedback: as satisfied with per NRSCH condition of requirement property plus 75% tenants organisation satisfied with own maintenance of
The following table contains example goals and KPIs, for your reference. Example Asset Management Goal Key Performance Indicators Target Reporting to Method of reporting Review Annual budget and 3 year forecast produced Budget agreed prior to financial year Budget and forecast based on property condition data 3 year forecast produced Budget and forecast agreed in advance of reporting period Management Committee As per budget setting process (e.g. monthly management reports) Separate budget report for responsive and planned maintenance Performance against budget Actuals within budget +/- 10% budget variance Management Committee Monthly reports against budget Quarterly review of planned maintenance program Schedule of planned maintenance works is adhered to Planned maintenance works performed as per schedule 100% Management Committee Quarterly report Quality of service: Repairs on time Tenant feedback Repairs on time: as per DHPW requirement – or insert own organisation KPIs Tenant feedback: as per NRSCH requirement plus organisation own 100 % immediate faults responded to within 1 hour 100% urgent faults responded to within 4 hours 75% tenants satisfied with condition of property 75% tenants satisfied with maintenance of Management Committee Quarterly report
Q-Shelter-Asset-Management-Plan-template-Nov-16.docx