4. Helping me to keep healthy and feel good Overall Rating Standard 4: Substantial Some Limited choose how to be healthy; I have the information and advice I need to feel empowered ‘I Evidence Evidence Evidence and make the right choices for me.’ No. Outcomes Minimum requirements Suggested sources Rating of evidence Substantial Some Limited Evidence Evidence Evidence Meeting my health Provision/access to food, drink and Feedback from service users/ 4.1 snacks with appropriate nutritional relatives/ friends/ advocates needs value, at times that meet individual and evidence of physical/ am able to get my ‘I needs, preferences and any cultural/ emotional/ psychological needs physical and dietary needs religious requirements. being met within the service met appropriately. I get the Safe access to medication, treatment e.g. in support plans, records, medicines I need, in a safe and appropriate monitoring services menus, activity plans, way and when I need required. medication audits. them.’ Support for emotional/psychological Percentage of service users get the treatment, care ‘I needs and appropriate referral for who have had an annual health and support that my health those who have identified mental check and a health action plan. or social care professional health needs. Evidence of referral to and I agree will make a Staff able to talk to people about appropriate services for health difference to my health and health issues and clear about what problems; confirmation that wellbeing.’ they can and do to help. reasonable adjustments are can’t get support to effectively ‘I Appropriate referral and support for made as required. access health services as people to access and understand the Accessible self-help resources; necessary; I expect my range of health services available information on health services, doctors, dentists and other (e.g. GPs, emergency care, dentists, staff roles, choices and what to health professionals to pharmacies, opticians, chiropody, expect. communicate well with me and can be supported to and health screening); ensuring Systems, staff training, communicate with them as reasonable adjustments have been appraisal and supervision for needed.’ made where required, and people ensuring service health users’
4. Standard 4: Helping me to keep healthy and feel good ‘I choose how to be healthy; I have the information and advice I need to feel empowered and make the right choices for me.’ Overall Rating Substantial Evidence Some Evidence Limited Evidence No. Outcomes Minimum requirements Suggested sources of evidence Rating Substantial Evidence Some Evidence Limited Evidence 4.1 Meeting my health needs ‘I am able to get my physical and dietary needs met appropriately. I get the medicines I need, in a safe way and when I need them.’ ‘I get the treatment, care and support that my health or social care professional and I agree will make a difference to my health and wellbeing.’ ‘I get support to effectively access health services as necessary; I expect my doctors, dentists and other health professionals to communicate well with me and can be supported to communicate with them as needed.’ Provision/access to food, drink and snacks with appropriate nutritional value, at times that meet individual needs, preferences and any cultural/ religious requirements. Safe access to medication, treatment and appropriate monitoring services required. Support for emotional/psychological needs and appropriate referral for those who have identified mental health needs. Staff able to talk to people about health issues and clear about what they can and can’t do to help. Appropriate referral and support for people to access and understand the range of health services available (e.g. GPs, emergency care, dentists, pharmacies, opticians, chiropody, and health screening); ensuring reasonable adjustments have been made where required, and people Feedback from service users/ relatives/ friends/ advocates and evidence of physical/ emotional/ psychological needs being met within the service e.g. in support plans, records, menus, activity plans, medication audits. Percentage of service users who have had an annual health check and a health action plan. Evidence of referral to appropriate services for health problems; confirmation that reasonable adjustments are made as required. Accessible self-help resources; information on health services, staff roles, choices and what to expect. Systems, staff training, appraisal and supervision for ensuring service users’ health
qualitymonitoring-doc.docx