You can use the form attached to the '' that are in each HSE service. You can telephone the HSE info line on 1850 24 1850. You can email . You can comment directly on our website www.hse.ie. You can choose whether to include your name and contact details with your comment or compliment. What happens to my comment or compliment? Any comments or compliments about a particular service will be sent to the people working there. The services will use comments and suggestions to identify any improvements that are needed in that service. Compliments that mention an individual member of will be sent to that staff member. The staff member or their department head will also receive a letter of thanks from the HSE. If you included your name and address with your comment, you will receive a letter of acknowledgement. How can I make a complaint? You can make a complaint: in person, by telephone, by letter, by or fax, or by completing 'Your Service Your Say' comment or complaint form. You can make a complaint to any staff member, service manager or complaints officer in any HSE service. You can also make a complaint by taking part in consumer participation groups, for example consumer panels or focus groups. If you are making a complaint about a particular person and you are giving that person's name, you must complain in writing. You should give details such as dates and locations so that the complaints officer or service manager can check the facts of the complaint. The HSE is committed to making it easy for people to make complaints. We make every effort to ensure that comment and complaint forms, websites and other literature are easy to access and easy to use for everyone. How long do I have to make a complaint? You must make a complaint within 12 months of the date of the event concerned, or within 12 months of becoming aware of the event. A complaints officer may extend the time limit for making a complaint in special circumstances. These could include where you are unwell or bereaved, or where new information becomes available to you over time.
You can use the form attached to the '' that are in each HSE service. You can telephone the HSE info line on 1850 24 1850. You can email . You can comment directly on our website www.hse.ie. You can choose whether to include your name and contact details with your comment or compliment. What happens to my comment or compliment? Any comments or compliments about a particular service will be sent to the people working there. The services will use comments and suggestions to identify any improvements that are needed in that service. Compliments that mention an individual member of will be sent to that staff member. The staff member or their department head will also receive a letter of thanks from the HSE. If you included your name and address with your comment, you will receive a letter of acknowledgement. How can I make a complaint? You can make a complaint: in person, by telephone, by letter, by or fax, or by completing 'Your Service Your Say' comment or complaint form. You can make a complaint to any staff member, service manager or complaints officer in any HSE service. You can also make a complaint by taking part in consumer participation groups, for example consumer panels or focus groups. If you are making a complaint about a particular person and you are giving that person's name, you must complain in writing. You should give details such as dates and locations so that the complaints officer or service manager can check the facts of the complaint. The HSE is committed to making it easy for people to make complaints. We make every effort to ensure that comment and complaint forms, websites and other literature are easy to access and easy to use for everyone. How long do I have to make a complaint? You must make a complaint within 12 months of the date of the event concerned, or within 12 months of becoming aware of the event. A complaints officer may extend the time limit for making a complaint in special circumstances. These could include where you are unwell or bereaved, or where new information becomes available to you over time.
resident-guide-updated-2016.docx