and family if they needed similar care or treatment? Extremely Likely and Likely 98 82.4 -9.7 -18.3 Extremely Likely 69 58 +8.6 Likely 29 24.4 +11.3 Neither likely nor unlikely 15 12.6 Unlikely +0.8 1 0.8 Extremely unlikely 3 2.5 +1.2 Don't know 2 1.7 -3.6 Trend Graph Total Total Free Text Sub Codes Sub % % % % Comments Description Code Total Total Relationship 8 16.3 Themes Good/Excellent 3 Quality of staff Staff 3.2 2 4.1 7 14.3 /professionalism Helpful staff 3.5 5 10.2 5 Kindness and 1 2 compassion Kindness 5.1 1 2 Transactional 41 83.7 25 100 Themes Pick up times 6.1 6 12.2 5 20 Collection times post appointment 6.2 13 52 6 Timeliness and 13 26.5 21 84 access to care Ease of use 6.3 2 4.1 Ease of access 6.4 5 10.2 2 8 Not collected 6.6 1 4 7 information & 1 2 1 4 communication Good advice 7.1 1 2 1 4 8 Facilities 1 4 Transport Provided 8.1 1 4 11 Physical 1 4 comfort Comfort 11.3 1 4 good service 12.1 19 38.8 helpful 12.2 3 6.1 12 Quality of Care 25 51 Reliable, / Service trustworthy, professional 12.4 3 6.1 13 General / 1 2 Other Other 13.1 1 2 Questioning process 14.1 1 2 14 Triage Process 1 2 1 4 Booking ahead 14.3 1 4 Totals 49 66.2 25 33.8 49 66.2 25 33.8
and family if they needed similar care or treatment? Extremely Likely and Likely 98 82.4 -9.7 Extremely Likely 69 58 -18.3 Likely 29 24.4 +8.6 Neither likely nor unlikely 15 12.6 +11.3 Unlikely 1 0.8 +0.8 Extremely unlikely 3 2.5 +1.2 Don't know 2 1.7 -3.6 Trend Graph Free Text Comments Total % Total % Sub Codes Description Sub Code Total % Total % Relationship Themes 8 16.3 3 Quality of staff /professionalism 7 14.3 Good/Excellent Staff 3.2 2 4.1 Helpful staff 3.5 5 10.2 5 Kindness and compassion 1 2 Kindness 5.1 1 2 Transactional Themes 41 83.7 25 100 6 Timeliness and access to care 13 26.5 21 84 Pick up times 6.1 6 12.2 5 20 Collection times post appointment 6.2 13 52 Ease of use 6.3 2 4.1 Ease of access 6.4 5 10.2 2 8 Not collected 6.6 1 4 7 information & communication 1 2 1 4 Good advice 7.1 1 2 1 4 8 Facilities 1 4 Transport Provided 8.1 1 4 11 Physical comfort 1 4 Comfort 11.3 1 4 12 Quality of Care / Service 25 51 good service 12.1 19 38.8 helpful 12.2 3 6.1 Reliable, trustworthy, professional 12.4 3 6.1 13 General / Other 1 2 Other 13.1 1 2 14 Triage Process 1 2 1 4 Questioning process 14.1 1 2 Booking ahead 14.3 1 4 Totals 49 66.2 25 33.8 49 66.2 25 33.8
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