Providing general technical assistance to the Service Desk and INPRS end-users Leveraging INPRS ServiceNow to track interactions between service provider and INPRS including incidents and problems 3.7.16 Maintenance Programming Support The Provider will perform services and activities associated with making program changes to in-scope INPRS applications. The following table identifies (but is not limited to) the underlying roles and responsibilities associated with maintenance support activities. Maintenance Programming Roles and Responsibilities SP INPRS Perform corrective maintenance per plan or otherwise as required. X Perform preventive maintenance per plan or otherwise as required. X Perform adaptive maintenance per plan or otherwise as required. X Perform perfective maintenance per plan or otherwise as required. X Develop application prototypes as needed to demonstrate support of X requirements. Review and approve application prototype. X X(P) X(S) Identify and document potential changes to requirements or scope. Review and approve changes to requirements or scope. X Manage programming efforts using industry-standard project X management methodologies and tools. Debug application code as needed. X Identify and recommend programming modifications and enhancement X adjustments that will improve application performance. Identify and recommend DBMS tuning changes to help maintain X application performance. Provide technical and functional assistance and support regarding X applications to the Service Desk and to as required. Respond to trouble resolution in accordance with defined SLRs. X Ensure that all maintenance programming activities conform to the requirements of defined change control, configuration management and X software version control procedures. 3.7.17 Software Configuration Management and Version Control The Provider will perform services and activities associated with managing
Providing general technical assistance to the Service Desk and INPRS end-users Leveraging INPRS ServiceNow to track interactions between service provider and INPRS including incidents and problems 3.7.16 Maintenance Programming Support The Provider will perform services and activities associated with making program changes to in-scope INPRS applications. The following table identifies (but is not limited to) the underlying roles and responsibilities associated with maintenance support activities. Maintenance Programming Roles and Responsibilities SP INPRS Perform corrective maintenance per plan or otherwise as required. X Perform preventive maintenance per plan or otherwise as required. X Perform adaptive maintenance per plan or otherwise as required. X Perform perfective maintenance per plan or otherwise as required. X Develop application prototypes as needed to demonstrate support of requirements. X Review and approve application prototype. X Identify and document potential changes to requirements or scope. X(P) X(S) Review and approve changes to requirements or scope. X Manage programming efforts using industry-standard project management methodologies and tools. X Debug application code as needed. X Identify and recommend programming modifications and enhancement adjustments that will improve application performance. X Identify and recommend DBMS tuning changes to help maintain application performance. X Provide technical and functional assistance and support regarding applications to the Service Desk and to as required. X Respond to trouble resolution in accordance with defined SLRs. X Ensure that all maintenance programming activities conform to the requirements of defined change control, configuration management and software version control procedures. X 3.7.17 Software Configuration Management and Version Control The Provider will perform services and activities associated with managing
RFP_13-06_PeopleSoft__EBS_Services.docx