Standard 1: Comprehensive care Our practice provides comprehensive care to our patients. The scope of general practice is not limited by age, gender, body system, disease process, or service site, and as such, it spans: prevention health promotion early intervention for those at risk the management of acute, chronic, and complex conditions the entire practice population whether in the practice, patients’ homes, health service facilities, outreach clinics, hospitals and other community facilities and spaces. This Standard includes Criteria that relate to: providing comprehensive care in a general practice context, covering scheduling of appointments the triage of patients so that the most appropriate care is provided the ability for the practice to conduct home and other visits and care after-hours. the coordination of care outside of the practice the system the practice has for recalls and reminders. Criterion 1.1 Responsive system for patient care – Indicators A. Our practice provides different consultation types to accommodate patients’ needs. ► B. Our practice has a triage system. ► C. Our hold message’ advises patients to call 000 in case of an emergency (applicable only if ► ‘on the practice has an on-hold message). Why this is important Practice staff need to be able to identify patients' needs and provide care in order to treat patients effectively. Patients need to be referred to the right clinician to receive the right level of care within an appropriate period. Those patients with urgent needs must be seen quickly. When patients call the practice in the case of an emergency and are put on hold, they should know that they need to ring 000.
Standard 1: Comprehensive care Our practice provides comprehensive care to our patients. The scope of general practice is not limited by age, gender, body system, disease process, or service site, and as such, it spans: prevention health promotion early intervention for those at risk the management of acute, chronic, and complex conditions the entire practice population whether in the practice, patients’ homes, health service facilities, outreach clinics, hospitals and other community facilities and spaces. This Standard includes Criteria that relate to: providing comprehensive care in a general practice context, covering scheduling of appointments the triage of patients so that the most appropriate care is provided the ability for the practice to conduct home and other visits and care after-hours. the coordination of care outside of the practice the system the practice has for recalls and reminders. Criterion 1.1 – Responsive system for patient care Indicators ► A. Our practice provides different consultation types to accommodate patients’ needs. ► B. Our practice has a triage system. ► C. Our ‘on hold message’ advises patients to call 000 in case of an emergency (applicable only if the practice has an on-hold message). Why this is important Practice staff need to be able to identify patients' needs and provide care in order to treat patients effectively. Patients need to be referred to the right clinician to receive the right level of care within an appropriate period. Those patients with urgent needs must be seen quickly. When patients call the practice in the case of an emergency and are put on hold, they should know that they need to ring 000.
racgp-standards-for-general-practices-5th-edition-consultation-draft.docx