2 The learner will Understand customer care The learner must know: Assessment Requirements Evidence Location 2.a What is meant by Learners should explain what The following assessment methods can customer care is meant by customer care be used in the assessment of this standard: Written tasks/questions and answers 2.b The principles of a Learners should identify the Oral questions and answers customer care principles of a customer care Group discussion policy within an policy within an organisation Written or pictorial information organisation This list is not exhaustive and other 2.c The application of the Learners should describe the appropriate assessment methods may be policy application of the policy used.
2 The learner will Understand customer care The learner must know: Assessment Requirements Evidence Location 2.a What is meant by customer care Learners should explain what is meant by customer care The following assessment methods can be used in the assessment of this standard: Written tasks/questions and answers Oral questions and answers Group discussion Written or pictorial information This list is not exhaustive and other appropriate assessment methods may be used. 2.b The principles of a customer care policy within an organisation Learners should identify the principles of a customer care policy within an organisation 2.c The application of the policy Learners should describe the application of the policy
Quality%20and%20Customer%20Care%20L2%20L3.docx