Planning of product realisation takes the following into account – SHEQ Objectives, Product Requirement and availability of raw materials, maintenance schedules as the movement of final product to the customer. It is the responsibility of the site supervisors / safety officials to ensure control of the inspection on the various sites. The Site Supervisor is responsible to ensure that the inspection comply with statutory requirements. Customer Related Processes Objective: To provide proper coordination between marketing and relevant departments in order to ensure that customer confidence is maintained through services rendered that consistently conforms to stated specifications and contractual agreements where agreements exist. How this objective is achieved: Existing Customers The Site Mangers liaise on a daily basis with customers to discuss operational issues and planned forecasts. Should a customer require different products that the available products, viability studies will have to be done first and the customer will be told if his request can be met. Prospective Customers (New) The customer is either referred by other customers or contacted by the marketing department. The customer is then being visited by the marketing department to gather information such as customer requirements, quality of equipment and products needed, accessories and application. A credit application is forwarded to the customer. Once the credit facility is approved, an order can be placed by contacting the applicable marketing manager. Requirements not stated by the customer All orders accepted from customers are regarded as contracts. Any customer request with regards to product specification outside the standard product specification is evaluated in terms of cost, capability and production capacity. The environmental impacts of incorrect handling of the product during receiving and handling is brought to the attention of the customer – spillages outside bounded areas can cause environmental damage which is illegal as per the Environmental Conservation Act. Review of requirements related to the product (ISO 9001 sub-clause 7.2.2) Customer orders are reviewed by the marketing department prior to acceptance to establish whether customer requirements with regards to quantity, delivery and specifications are within NOVA Plant Services capabilities.
Planning of product realisation takes the following into account – SHEQ Objectives, Product Requirement and availability of raw materials, maintenance schedules as the movement of final product to the customer. It is the responsibility of the site supervisors / safety officials to ensure control of the inspection on the various sites. The Site Supervisor is responsible to ensure that the inspection comply with statutory requirements. Customer Related Processes Objective: To provide proper coordination between marketing and relevant departments in order to ensure that customer confidence is maintained through services rendered that consistently conforms to stated specifications and contractual agreements where agreements exist. How this objective is achieved: Existing Customers The Site Mangers liaise on a daily basis with customers to discuss operational issues and planned forecasts. Should a customer require different products that the available products, viability studies will have to be done first and the customer will be told if his request can be met. Prospective Customers (New) The customer is either referred by other customers or contacted by the marketing department. The customer is then being visited by the marketing department to gather information such as customer requirements, quality of equipment and products needed, accessories and application. A credit application is forwarded to the customer. Once the credit facility is approved, an order can be placed by contacting the applicable marketing manager. Requirements not stated by the customer All orders accepted from customers are regarded as contracts. Any customer request with regards to product specification outside the standard product specification is evaluated in terms of cost, capability and production capacity. The environmental impacts of incorrect handling of the product during receiving and handling is brought to the attention of the customer – spillages outside bounded areas can cause environmental damage which is illegal as per the Environmental Conservation Act. Review of requirements related to the product (ISO 9001 sub-clause 7.2.2) Customer orders are reviewed by the marketing department prior to acceptance to establish whether customer requirements with regards to quantity, delivery and specifications are within NOVA Plant Services capabilities.
POLNOV001%20-%20INTEGRATED%20SHERQ%20MANUAL%20-%20REV.%2002.docx