No. Outcomes Minimum requirements Suggested sources Rating of evidence Substantial Some Limited Evidence Evidence Evidence Recognising and Demonstrating to relatives and Feedback from relatives or 6.2 friends of people who use the friends (and service users) responding to the needs service that they are valued and that they feel respected and of my relative or friend their views are respected. valued by staff; examples of who supports me. Responding to support, advice, signposting relative/friends’ needs for information, advice, and as appropriate. relative/friend is valued by ‘My involvement, as appropriate and Where appropriate, written all staff involved and this is with consent from the service user evidence e.g. in client reflected in my care plan, as well as necessary (e.g. when discussing records that relatives or as their own support plan if they information about the service friends providing unpaid care have users’ one.’ support, rather than general and support have been caring relative/friend is ‘My information/advice or signposting). signposted to an aware they may have a right to a Where necessary, signposting organisation that can offer under the Carer’s Assessment relatives or friends providing unpaid carer assessments and Carers and Disabled Children care to a relevant organisation for support plans. Act 2000 and The Carers Equal
No. Outcomes Minimum requirements Suggested sources of evidence Rating Substantial Evidence Some Evidence Limited Evidence 6.2 Recognising and responding to the needs of my relative or friend who supports me. ‘My relative/friend is valued by all staff involved and this is reflected in my care plan, as well as their own support plan if they have one.’ ‘My caring relative/friend is aware they may have a right to a Carer’s Assessment under the Carers and Disabled Children Act 2000 and The Carers Equal Demonstrating to relatives and friends of people who use the service that they are valued and their views are respected. Responding to relative/friends’ needs for information, advice, and involvement, as appropriate and with consent from the service user as necessary (e.g. when discussing information about the service users’ support, rather than general information/advice or signposting). Where necessary, signposting relatives or friends providing unpaid care to a relevant organisation for Feedback from relatives or friends (and service users) that they feel respected and valued by staff; examples of support, advice, signposting as appropriate. Where appropriate, written evidence e.g. in client records that relatives or friends providing unpaid care and support have been signposted to an organisation that can offer carer assessments and support plans.
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