3. Standard 3: Helping me to feel safe and take responsibility Overall rating Substantial Some Limited feel safe and an equal citizen with the same rights and responsibilities as other people, ‘I Evidence Evidence Evidence and get the right support to enable me to take part in my community, as much as is possible.’ No. Outcomes Minimum requirements Suggested sources Rating of evidence Substantial Some Limited Evidence Evidence Evidence Safe Services Systematic arrangements and Feedback from service users/ 3.1 competent staff to ensure the relatives/ friends/ advocates; evidence am protected from harm ‘I psychological and physical of outcomes resulting from concerns (including abuse) or the safety of people who use the raised. Feedback from staff about how risk of harm and staff service (inc. valid CRB/DBS they are supported to identify areas of respect my human rights.’ checks for all staff & appropriate risk and report concerns. liaison/reporting to Training records and signed evidence any serious ‘Should NCT/reg.bodies). of staff understanding policies/ incidents occur, relevant Accessible information, procedures e.g incident reporting, authorities are notified and safeguarding procedures processes and support for information sharing, Whistle Blowing are in place, so the service users making complaints and Disclousure and Barring Service organisation that provides and raising safeguarding issues. referrals. my support responds to Clear, well-publicised policies, Records, audits, reports on e.g. risk and learns from them’. procedures and staff training.* management, medication Accurate risk assessment/ administration, CRB/DBS checks. get safe and coordinated ‘I management plans and Accessible information on safety, care, even where more care/support plans, which are dignity, privacy and rights, and than one care provider is involved or if I move securely stored and accessible guidance for raising safeguarding between services.’
3. Standard 3: Helping me to feel safe and take responsibility ‘I feel safe and an equal citizen with the same rights and responsibilities as other people, and get the right support to enable me to take part in my community, as much as is possible.’ Overall rating Substantial Evidence Some Evidence Limited Evidence No. Outcomes Minimum requirements Suggested sources of evidence Rating Substantial Evidence Some Evidence Limited Evidence 3.1 Safe Services ‘I am protected from harm (including abuse) or the risk of harm and staff respect my human rights.’ ‘Should any serious incidents occur, relevant authorities are notified and safeguarding procedures are in place, so the organisation that provides my support responds to and learns from them’. ‘I get safe and coordinated care, even where more than one care provider is involved or if I move between services.’ Systematic arrangements and competent staff to ensure the psychological and physical safety of people who use the service (inc. valid CRB/DBS checks for all staff & appropriate liaison/reporting to NCT/reg.bodies). Accessible information, processes and support for service users making complaints and raising safeguarding issues. Clear, well-publicised policies, procedures and staff training.* Accurate risk assessment/ management plans and care/support plans, which are securely stored and accessible Feedback from service users/ relatives/ friends/ advocates; evidence of outcomes resulting from concerns raised. Feedback from staff about how they are supported to identify areas of risk and report concerns. Training records and signed evidence of staff understanding policies/ procedures e.g incident reporting, information sharing, Whistle Blowing and Disclousure and Barring Service referrals. Records, audits, reports on e.g. risk management, medication administration, CRB/DBS checks. Accessible information on safety, dignity, privacy and rights, and guidance for raising safeguarding
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