Disability Advocacy Standards, KPIs and Examples of Evidence 2012 Standard KPI Examples of Evidence Standard 9: Staff, 9.1 The advocacy agency ensures that All agencies recruitment, employment its staff have relevant skills and Current list of all people who have an employment relationship with the and training competencies. advocacy agency. Each person who has an 9.2 The advocacy agency provides Position descriptions of all paid and unpaid staff that describe skills and employment or volunteer opportunities for the appropriate and competencies needed for their role. relationship with the continuing training and skills Documented and implemented practices and policies for recruitment & advocacy agency has development for each staff member. induction that ensure paid and unpaid staff have the necessary skills and appropriate skills and competencies for their position, including relevant qualification (where competencies. appropriate). Staff appraisals conducted at least annually. Training and development plans for all staff. Agencies undertaking citizen advocacy Independent evaluations of practices for developing the capacity of citizen advocates to assist people with disability meet their advocacy objectives. Regular opportunities for the staff and board of management to avail themselves of Citizen Advocacy-related training, including participation in the independent evaluation of other Citizen Advocacy agencies, as a means to enhance conceptual and practical knowledge.
Disability Advocacy Standards, KPIs and Examples of Evidence 2012 Standard KPI Examples of Evidence Standard 9: Staff, recruitment, employment and training Each person who has an employment or volunteer relationship with the advocacy agency has appropriate skills and competencies. 9.1 The advocacy agency ensures that its staff have relevant skills and competencies. 9.2 The advocacy agency provides opportunities for the appropriate and continuing training and skills development for each staff member. All agencies Current list of all people who have an employment relationship with the advocacy agency. Position descriptions of all paid and unpaid staff that describe skills and competencies needed for their role. Documented and implemented practices and policies for recruitment & induction that ensure paid and unpaid staff have the necessary skills and competencies for their position, including relevant qualification (where appropriate). Staff appraisals conducted at least annually. Training and development plans for all staff. Agencies undertaking citizen advocacy Independent evaluations of practices for developing the capacity of citizen advocates to assist people with disability meet their advocacy objectives. Regular opportunities for the staff and board of management to avail themselves of Citizen Advocacy-related training, including participation in the independent evaluation of other Citizen Advocacy agencies, as a means to enhance conceptual and practical knowledge.
quality_toolkit_for_the_national_disability_advocacy_program.docx