RMIT Library and Student Success Snapshot 2017 Visits Visits in person – 1,892,472 (-8%) Visits via the website – 1,999,273 (+7%) Satisfaction ratings Library Happy or Not – 88% positive SLC Student Satisfaction Survey – 90% positive LibraryQuest orientation – 90% positive Learning Lab – 88% positive Enquiry services Library enquiries (total) – 153,668 (-6%) Ask a Librarian enquiries (chat) – 11,176 (+72%) Liaison enquiries – 10,949 (+19%) Learning support Face-to-face workshops, drop-in and consultations – 32,164 participants Drop In sessions - 10,303 Information Literacy training – 19,711 Maths Ready Online Quiz – 4,784 participants Learning Lab – Page views - 1,074,028 (+23%) Unique visits – 198,486 Research support RMIT Research Repository Abstracts viewed – 1,358,444 (+46%) Full-text downloads – 735,890 (+11%) Collections 88% of budget spent on electronic resources e-Book usage (chapters and sections) – 5,579,107 (+164%) Database usage (searches and views) – 1,160,670 (+8%) Streaming video views – 687,175 (+21%) Loans Total – 209,932 First time loans – 126,335 (-22%)
RMIT Library and Student Success Snapshot 2017 Visits Visits in person – 1,892,472 (-8%) Visits via the website – 1,999,273 (+7%) Satisfaction ratings Library Happy or Not – 88% positive SLC Student Satisfaction Survey – 90% positive LibraryQuest orientation – 90% positive Learning Lab – 88% positive Enquiry services Library enquiries (total) – 153,668 (-6%) Ask a Librarian enquiries (chat) – 11,176 (+72%) Liaison enquiries – 10,949 (+19%) Learning support Face-to-face workshops, drop-in and consultations – 32,164 participants Drop In sessions - 10,303 Information Literacy training – 19,711 Maths Ready Online Quiz – 4,784 participants Learning Lab – Page views - 1,074,028 (+23%) Unique visits – 198,486 Research support RMIT Research Repository Abstracts viewed – 1,358,444 (+46%) Full-text downloads – 735,890 (+11%) Collections 88% of budget spent on electronic resources e-Book usage (chapters and sections) – 5,579,107 (+164%) Database usage (searches and views) – 1,160,670 (+8%) Streaming video views – 687,175 (+21%) Loans Total – 209,932 First time loans – 126,335 (-22%)
q431m02ryt7a.docx