Identify ways of keeping waste to a minimum in a business environment Know how to make Identify different types of meetings arrangements for meetings and their main features Identify the sources and types of information needed to arrange a meeting Describe how to arrange meetings Understand procedures for Explain the purpose of confirming organising travel and instructions and requirements for accommodation arrangements business travel and accommodation Outline the main types of business travel or accommodation arrangements that may need to be made and the procedures to follow Explain the purpose of keeping records of business travel or accommodation arrangements Understand diary management Explain the purpose of using a diary procedures system to plan activities Identify the information needed to maintain a diary system Understand the purpose of Contrast the differences between delivering effective customer internal and external customers in a service and how to do so business environment Explain why customer service should meet or exceed customer expectations Identify the purpose and ways of building positive relationships with customers Identify how customers demonstrate their own needs and expectations
Identify ways of keeping waste to a minimum in a business environment Know how to make arrangements for meetings Identify different types of meetings and their main features Identify the sources and types of information needed to arrange a meeting Describe how to arrange meetings Understand procedures for organising travel and accommodation arrangements Explain the purpose of confirming instructions and requirements for business travel and accommodation Outline the main types of business travel or accommodation arrangements that may need to be made and the procedures to follow Explain the purpose of keeping records of business travel or accommodation arrangements Understand diary management procedures Explain the purpose of using a diary system to plan activities Identify the information needed to maintain a diary system Understand the purpose of delivering effective customer service and how to do so Contrast the differences between internal and external customers in a business environment Explain why customer service should meet or exceed customer expectations Identify the purpose and ways of building positive relationships with customers Identify how customers demonstrate their own needs and expectations
Principles-of-Providing-Administrative-Services-L2-CV4-Record-of-Learner-Achievement-V1.docx