While DSS endeavours to ensure that all feedback is considered, it may not be possible to adopt all suggestions and feedback received. This may occur where: there is a lack of consensus in the views received on a particular issue; including a particular feature or issue is not feasible; and/or the proposed changes do not align with other government policies or priorities. About the consultation The draft Service Delivery Model was released for public consultation through the DSS Engage website, between 6 November and 16 December 2016. The DSS Engage website enabled respondents to provide comment and upload supporting material. In previous consultations, feedback was received regarding the suitability of the consultation documents and the feedback mechanisms for different audiences. Carers reported that reading a lengthy document and writing a comprehensive submission was too time-consuming. For this reason, the draft Service Delivery Model was structured into sections, which could be read individually, and accompanied by a set of Frequently Asked Questions. These were designed to enable readers to more easily gain answers to some questions they may have had. Carers were also able to provide their thoughts on the draft Service Delivery Model through a survey specifically targeted for carers. This survey was available on the DSS Engage website. Respondents who made a submission were able to indicate whether or not their response should be made public. For this reason, not all of the submissions received have been made publicly available. A list of the respondents who provided submissions, with consent to publish their submission is available at . To view the publicly available submissions, please visit . DSS acknowledges that while there has been significant feedback on the draft Service Delivery Model, it is likely that some carer cohorts may not have been aware of, or contributed to, the consultation process. This may be because they do not yet identify as carers (hidden carers) or that they may not currently interact with the carer service system, and were therefore less likely to be aware of the consultation process. DSS will continue to engage with key stakeholders to develop effective strategies to reach and engage with this audience during detailed design work on the integrated carer support service system. About this report This report has two sections: Outcomes of the open submission process: an overview of the key themes of feedback; and Outcomes of the carer survey: an overview of the responses received through the carer-specific survey.
While DSS endeavours to ensure that all feedback is considered, it may not be possible to adopt all suggestions and feedback received. This may occur where: there is a lack of consensus in the views received on a particular issue; including a particular feature or issue is not feasible; and/or the proposed changes do not align with other government policies or priorities. About the consultation The draft Service Delivery Model was released for public consultation through the DSS Engage website, between 6 November and 16 December 2016. The DSS Engage website enabled respondents to provide comment and upload supporting material. In previous consultations, feedback was received regarding the suitability of the consultation documents and the feedback mechanisms for different audiences. Carers reported that reading a lengthy document and writing a comprehensive submission was too time-consuming. For this reason, the draft Service Delivery Model was structured into sections, which could be read individually, and accompanied by a set of Frequently Asked Questions. These were designed to enable readers to more easily gain answers to some questions they may have had. Carers were also able to provide their thoughts on the draft Service Delivery Model through a survey specifically targeted for carers. This survey was available on the DSS Engage website. Respondents who made a submission were able to indicate whether or not their response should be made public. For this reason, not all of the submissions received have been made publicly available. A list of the respondents who provided submissions, with consent to publish their submission is available at . To view the publicly available submissions, please visit . DSS acknowledges that while there has been significant feedback on the draft Service Delivery Model, it is likely that some carer cohorts may not have been aware of, or contributed to, the consultation process. This may be because they do not yet identify as carers (hidden carers) or that they may not currently interact with the carer service system, and were therefore less likely to be aware of the consultation process. DSS will continue to engage with key stakeholders to develop effective strategies to reach and engage with this audience during detailed design work on the integrated carer support service system. About this report This report has two sections: Outcomes of the open submission process: an overview of the key themes of feedback; and Outcomes of the carer survey: an overview of the responses received through the carer-specific survey.
public_consultation_on_the_draft_service_delivery_model_summary_report_-_april_2017_2.docx