Must ensure that documentation is developed in a consistent style using consistent formats and II.L Design, Development, defined terminology and acronyms and Implementation (DDI) (i.e. standard template, style guide, – Documentation definitions, and acronyms). II.L Design, Development, Must provide user and system and Implementation (DDI) documentation that is effective for – Documentation both new and experienced II.L Design, Development, and Implementation (DDI) Must develop and provide project – Documentation notes and artifacts. II.L Design, Development, Must provide Companion Guides, and Implementation (DDI) tutorials, help files, FAQ’s and tool – Documentation tips. Must develop a meaningful II.L Design, Development, classification system to organize and Implementation (DDI) the documentation by type, – Documentation subject, phase, and audience. II.L Design, Development, Must produce agendas and and Implementation (DDI) minutes of project meetings and – Documentation maintain in the online repository. II.M Design, Development, Must provide State users access to and Implementation (DDI) each environment as directed by – User Support the State. Must establish a contact point for State users to address access II.M Design, Development, issues with environments during and Implementation (DDI) the hours of 8 am 5 pm local time – – User Support during all SState business days. II.M Design, Development, Must resolve user access issues and Implementation (DDI) within a maximum of one (1) – User Support business day. II.M Design, Development, Must provide telephone and email and Implementation (DDI) support for user support and – User Support questions. II.M Design, Development, Must provide training to users as and Implementation (DDI) needed in support of the DDI – User Support phase.
II.L Design, Development, and Implementation (DDI) – Documentation Must ensure that documentation is developed in a consistent style using consistent formats and defined terminology and acronyms (i.e. standard template, style guide, definitions, and acronyms). II.L Design, Development, and Implementation (DDI) – Documentation Must provide user and system documentation that is effective for both new and experienced II.L Design, Development, and Implementation (DDI) – Documentation Must develop and provide project notes and artifacts. II.L Design, Development, and Implementation (DDI) – Documentation Must provide Companion Guides, tutorials, help files, FAQ’s and tool tips. II.L Design, Development, and Implementation (DDI) – Documentation Must develop a meaningful classification system to organize the documentation by type, subject, phase, and audience. II.L Design, Development, and Implementation (DDI) – Documentation Must produce agendas and minutes of project meetings and maintain in the online repository. II.M Design, Development, and Implementation (DDI) – User Support Must provide State users access to each environment as directed by the State. II.M Design, Development, and Implementation (DDI) – User Support Must establish a contact point for State users to address access issues with environments during the hours of 8 am – 5 pm local time during all SState business days. II.M Design, Development, and Implementation (DDI) – User Support Must resolve user access issues within a maximum of one (1) business day. II.M Design, Development, and Implementation (DDI) – User Support Must provide telephone and email support for user support and questions. II.M Design, Development, and Implementation (DDI) – User Support Must provide training to users as needed in support of the DDI phase.
Revised%20Attachment%20B%20-%20Business%20and%20Technical%20Requirements%20Matrix.docx