contacted United centre, which The VEECP teleconference should have been Energy’s call overloaded, making it difficult for customers to recalled on Sunday evening when the magnitude of obtain, or be provided with, information. The United the event became apparent. Energy website was restored at 15.00 on Monday 29 The majority of customers are reconnected by January, more than 18 hours after it went offline. Monday morning, 29 January The VEECP teleconference was activated at 20:00 The VEECP teleconference was stood down after on Sunday 28 January, when 50 000 customers the 10:00 meeting on Monday 29 January as the were without electricity supply. The DNSPs informed majority of DNSPs had restored supply to affected the VEECP teleconference participants that recovery customers. was anticipated by midmorning Monday 29 January. Based on this advice, the VEECP teleconference The United Energy website remained offline until recessed until 10:00 on Monday. 15.00 Monday 29 January and frustrated electricity customers contacted media. The issue quickly The VEECP teleconference recessed as the event attracted further media coverage. continued to escalate into Sunday evening. As the volumes of outages grew, the recovery times United Energy had restored power to all customers continued to extend. Communications between at 15:00, Tuesday 30 January. industry and government suffered and the extent of the event was not made apparent at this time.
contacted United Energy’s call centre, which overloaded, making it difficult for customers to obtain, or be provided with, information. The United Energy website was restored at 15.00 on Monday 29 January, more than 18 hours after it went offline. The VEECP teleconference was activated at 20:00 on Sunday 28 January, when 50 000 customers were without electricity supply. The DNSPs informed the VEECP teleconference participants that recovery was anticipated by midmorning Monday 29 January. Based on this advice, the VEECP teleconference recessed until 10:00 on Monday. The VEECP teleconference recessed as the event continued to escalate into Sunday evening. As the volumes of outages grew, the recovery times continued to extend. Communications between industry and government suffered and the extent of the event was not made apparent at this time. The VEECP teleconference should have been recalled on Sunday evening when the magnitude of the event became apparent. The majority of customers are reconnected by Monday morning, 29 January The VEECP teleconference was stood down after the 10:00 meeting on Monday 29 January as the majority of DNSPs had restored supply to affected customers. The United Energy website remained offline until 15.00 Monday 29 January and frustrated electricity customers contacted media. The issue quickly attracted further media coverage. United Energy had restored power to all customers at 15:00, Tuesday 30 January.
Post-Event-Review-Power-Outages-28-and-29-January-2018.docx