of the client record is also available in PDF format by A summary ‘snapshot’ selecting the of Client from any tab in the client record; and ‘View PDF record’ includes client details, representative and carer details, notes, assessment history, care approvals, and the interactions with My Aged Care. client’s What information is in the client record? The client record contains client information displayed across seven tabs, which are described in more detail below. Client details The Client Details tab contains basic demographic and contact information about the client. It is also where you can view details about the people connected to the client in the system, such as the GP, carer, emergency contact, representative or client’s other support person. In the Representatives and relationships section, you will now see the clients nominated primary contact person. The primary contact person can be a representative, support person or the client themselves... The contact can be nominated by the client or the ‘Primary person’ clients’ representative. This information allows assessors, contact centre staff and service providers to identify the key contact person for a client. This field does not have a bearing on system generated mail correspondence the client may receive in relation to their care. If a status is the record will be read-only and you will not client’s ‘Deceased’, client’s be able to make any edits. A banner will be displayed on all tabs of the client record. If the status is incorrect please contact the Service Provider and client’s Assessor Helpline on 1800 836 799.
A summary ‘snapshot’ of the client record is also available in PDF format by selecting the ‘View PDF of Client record’ from any tab in the client record; and includes client details, representative and carer details, notes, assessment history, care approvals, and the client’s interactions with My Aged Care. What information is in the client record? The client record contains client information displayed across seven tabs, which are described in more detail below. Client details The Client Details tab contains basic demographic and contact information about the client. It is also where you can view details about the people connected to the client in the system, such as the client’s GP, carer, emergency contact, representative or other support person. In the Representatives and relationships section, you will now see the clients nominated primary contact person. The primary contact person can be a representative, support person or the client themselves... The ‘Primary contact person’ can be nominated by the client or the clients’ representative. This information allows assessors, contact centre staff and service providers to identify the key contact person for a client. This field does not have a bearing on system generated mail correspondence the client may receive in relation to their care. If a client’s status is ‘Deceased’, the client’s record will be read-only and you will not be able to make any edits. A banner will be displayed on all tabs of the client record. If the client’s status is incorrect please contact the Service Provider and Assessor Helpline on 1800 836 799.
qrg_4_-_navigating_and_updating_the_client_record_ras_0.docx