May 2,182 ($75.18) 603 ($54.63) 168 ($105.63) Jun 2,762 ($99.26) 719 ($58.25) 306 ($3.98) Jul 3,187 ($55.01) 1,005 ($24.75) 319 ($21.62) Aug 2,777 ($46.42) 879 ($37.82) 382 $2.04 Sep 2,180 ($54.36) 705 ($31.79) 317 ($2.75) Oct 1,669 ($30.85) 540 ($77.84) 300 $39.27 Nov 1,028 ($30.27) 312 ($31.60) 242 $44.97 Dec 487 ($82.29) 133 ($33.22) 74 ($139.40) SoCalGas incurred incremental estimated bill related costs. SoCalGas admits that the number of estimate bills were higher than anticipated. SoCalGas indicated that it anticipated the need to estimate because advanced meters installation leads to less optimal meter reading routes. However, SoCalGas contends that the attrition in the meter reading workforce, combined with meter read routing complication created during the advanced meter installation process, resulted in a higher than anticipated number of estimated bills. SoCalGas did not explain why it the Commission about the high meter reading didn’t notify workforce turnover and meter read routing complication issues. SoCalGas asserted that it regularly reviews its meter reading processes to optimize the meter reading routes. SoCalGas contends that these reviews include consideration for reading the meters of customers who have opted-out of the advanced meter program as well as those customers who have not yet received their advanced meter. SoCalGas also indicated that it created a Route Optimization Team to revise the routes to maximize efficiency based on the progress of advanced meter installations. SoCalGas contends that it experienced an extreme annualized turnover rate among meter readers from 2014 to 2016. However, SoCalGas also indicated that it continued to hire and train new meter readers. In fact, SoCalGas indicated that it hired 447 meter readers in 2014, 489 in 2015 and 45 from January to May in 2016. SoCalGas also indicated that 147 of the meter readers were incremental to the number
May 2,182 ($75.18) 603 ($54.63) 168 ($105.63) Jun 2,762 ($99.26) 719 ($58.25) 306 ($3.98) Jul 3,187 ($55.01) 1,005 ($24.75) 319 ($21.62) Aug 2,777 ($46.42) 879 ($37.82) 382 $2.04 Sep 2,180 ($54.36) 705 ($31.79) 317 ($2.75) Oct 1,669 ($30.85) 540 ($77.84) 300 $39.27 Nov 1,028 ($30.27) 312 ($31.60) 242 $44.97 Dec 487 ($82.29) 133 ($33.22) 74 ($139.40) SoCalGas incurred incremental estimated bill related costs. SoCalGas admits that the number of estimate bills were higher than anticipated. SoCalGas indicated that it anticipated the need to estimate because advanced meters installation leads to less optimal meter reading routes. However, SoCalGas contends that the attrition in the meter reading workforce, combined with meter read routing complication created during the advanced meter installation process, resulted in a higher than anticipated number of estimated bills. SoCalGas did not explain why it didn’t notify the Commission about the high meter reading workforce turnover and meter read routing complication issues. SoCalGas asserted that it regularly reviews its meter reading processes to optimize the meter reading routes. SoCalGas contends that these reviews include consideration for reading the meters of customers who have opted-out of the advanced meter program as well as those customers who have not yet received their advanced meter. SoCalGas also indicated that it created a Route Optimization Team to revise the routes to maximize efficiency based on the progress of advanced meter installations. SoCalGas contends that it experienced an extreme annualized turnover rate among meter readers from 2014 to 2016. However, SoCalGas also indicated that it continued to hire and train new meter readers. In fact, SoCalGas indicated that it hired 447 meter readers in 2014, 489 in 2015 and 45 from January to May in 2016. SoCalGas also indicated that 147 of the meter readers were incremental to the number
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