# Question Who is asked the Question/Answer Format question? I. The interviewer obtains demographic information. 1. Where did the interview take place? Observation Home The interviewer’s observation is based on the Work location where the interview was conducted. School Provider site (add address): . Phone interview Another place (please describe): 2. Do you know what Participant Directed Services ME The interviewer should have a general understanding Yes (PDS) are authorized? of the person’s Individual Service Plan (ISP) (Know and No Do section), needs, and services that are authorized to Don’t know, please describe help the person live the life the ME chooses. II. Measurement is undertaken for quality improvement and ME is satisfied with services rendered by the AWC/FMS provider. 3. Did you receive a survey from the AWC/FMS ME The interviewer asks the MEs of the selected sample if Yes, the ME received a survey from the offering you the opportunity to report your the ME received a satisfaction survey from the AWC/FMS offering them the opportunity to satisfaction or concerns with their performance? AWC/FMS. It is recommended that the interviewer report their satisfaction with the know the date the last survey was mailed to all performance. participants. No, the ME did not receive a survey from the AWC/FMS offering them the opportunity to report their satisfaction with the performance. 4. Did you receive training or assistance from the ME The interviewer asks the MEs of the selected sample to Yes, the ME received training and AWC/FMS on how to report satisfaction or describe any trainings the ME received from the described the training. concerns with the services provided by the AWC/FMS on how to report satisfaction or concerns. No, the ME did not receive any training on AWC/FMS? how to report satisfaction or concerns. 5. Did you receive an evaluation of your performance ME The interviewer asks the MEs of the selected sample Yes, the ME received a performance based upon the following: whether the ME received a performance evaluation evaluation. based on the following: No, the ME did not receive an evaluation. ODP ME agreement ODP ME agreement Implementation of training plans Implementation of training plans Recommendations for any corrective action Recommendations for corrective action plans and terminations. plans and terminations
# Question Who is asked the question? Question/Answer Format I. The interviewer obtains demographic information. 1. Where did the interview take place? Observation The interviewer’s observation is based on the location where the interview was conducted. . Home Work School Provider site (add address): Phone interview Another place (please describe): 2. Do you know what Participant Directed Services (PDS) are authorized? ME The interviewer should have a general understanding of the person’s Individual Service Plan (ISP) (Know and Do section), needs, and services that are authorized to help the person live the life the ME chooses. Yes No Don’t know, please describe II. Measurement is undertaken for quality improvement and ME is satisfied with services rendered by the AWC/FMS provider. 3. Did you receive a survey from the AWC/FMS offering you the opportunity to report your satisfaction or concerns with their performance? ME The interviewer asks the MEs of the selected sample if the ME received a satisfaction survey from the AWC/FMS. It is recommended that the interviewer know the date the last survey was mailed to all participants. Yes, the ME received a survey from the AWC/FMS offering them the opportunity to report their satisfaction with the performance. No, the ME did not receive a survey from the AWC/FMS offering them the opportunity to report their satisfaction with the performance. 4. Did you receive training or assistance from the AWC/FMS on how to report satisfaction or concerns with the services provided by the AWC/FMS? ME The interviewer asks the MEs of the selected sample to describe any trainings the ME received from the AWC/FMS on how to report satisfaction or concerns. Yes, the ME received training and described the training. No, the ME did not receive any training on how to report satisfaction or concerns. 5. Did you receive an evaluation of your performance based upon the following: ODP ME agreement Implementation of training plans Recommendations for corrective action plans and terminations ME The interviewer asks the MEs of the selected sample whether the ME received a performance evaluation based on the following: ODP ME agreement Implementation of training plans Recommendations for any corrective action plans and terminations. Yes, the ME received a performance evaluation. No, the ME did not receive an evaluation.
Quality+Assessment+%26+Improvement+(QA%26I)+Managing+Employers+Questions.docx