Key improvements sought for Section 2 Standard/criterion Information about the centre 2.2.1 Identified issue Information about the centre is not communicated in different languages on the patient brochure. Standard/criterion Leadership and accountability 2.1.2 There may be a lack of knowledge regarding the acute and community executive leadership teams that sit above the Service Manager and Clinical Lead, by some staff members. The clinicians who work mainly in the community setting Identified issue may not now know about the acute executive team, and the medical staff who have limited contact with community based staff may not have knowledge of their leadership structure. Quality Improvement Plan Standard/ What outcome or goal Priority How will we achieve How will success be Deadline Progress notes criteria does our centre want to (L/M/H) this outcome/goal? measured? achieve? (Steps) 2.1.2/ All staff, acute and L Present at the next Staff attendance at the Planning Add to agenda for next planning day Leadership community, are aware of whole staff planning presentation to be day 2017 and invite Executive Team members. and both executive day the organisational introduced to the teams leadership team staff and introduce the and hear about their roles. structures Executive Teams. 2.2.1/ Review of the need for L Staff to review patient Report on the review End June While education material for patients is Information different language demographics to available. 2017 readily accessible in different about the brochures and decision assess need for this. languages, this idea had having centre about which if any information about the centre in other languages should be languages has not previously been included. considered.
Key improvements sought for Section 2 Standard/criterion 2.2.1 Information about the centre Identified issue Information about the centre is not communicated in different languages on the patient brochure. Standard/criterion 2.1.2 Leadership and accountability Identified issue There may be a lack of knowledge regarding the acute and community executive leadership teams that sit above the Service Manager and Clinical Lead, by some staff members. The clinicians who work mainly in the community setting may not now know about the acute executive team, and the medical staff who have limited contact with community based staff may not have knowledge of their leadership structure. Quality Improvement Plan Standard/ criteria What outcome or goal does our centre want to achieve? Priority (L/M/H) How will we achieve this outcome/goal? (Steps) How will success be measured? Deadline Progress notes 2.1.2/ Leadership and All staff, acute and community, are aware of both executive leadership team structures L Present at the next whole staff planning day the organisational staff and introduce the Executive Teams. Staff attendance at the presentation to be introduced to the teams and hear about their roles. Planning day 2017 Add to agenda for next planning day and invite Executive Team members. 2.2.1/ Information about the centre Review of the need for different language brochures and decision about which if any languages should be included. L Staff to review patient demographics to assess need for this. Report on the review available. End June 2017 While education material for patients is readily accessible in different languages, this idea had having information about the centre in other languages has not previously been considered.
Quality-Improvement-form.docx