4.9.1 Interpreting and translation Issued: August 2012 Applies to all Contents What is interpreting? What is translation? What is the Language services policy? When should interpreting or translation be used? How to access interpreting and translation How should information be translated? Role of the manager Resources What is An interpreter accurately and objectively converts oral speech from one language interpreting? into another. Interpreting services can be provided: face-to-face via telephone by video, or internet conferencing. What is A translator converts written, or recorded material from one language into another translation? while retaining the sense and content of the original text. What is the The department’s Language services policy outlines the requirements for accessing Language professional interpreting and translation services. The service is relevant when a services policy? person receiving, or requesting services: cannot speak English speaks limited English uses sign language. When should Residents who do not communicate through written, or spoken English must be interpreting or provided with appropriate language services when: essential information needs to be communicated translation be used? making significant decisions their lives. Residents may not need, or want to use language services each time communication is required. This decision to do so depends on: their level of English language proficiency the type of assistance they require. The Language services policy helps to identify if language services are needed. Appendix A of the policy includes critical points for providing language services in disability services. How to access The ON-CALL Interpreters and Translators Agency delivers the department’s interpreting and language services. Staff must consult their manager to access this agency. translation
4.9.1 Interpreting and translation Issued: August 2012 Applies to all Contents What is interpreting? What is translation? What is the Language services policy? When should interpreting or translation be used? How to access interpreting and translation How should information be translated? Role of the manager Resources What is interpreting? An interpreter accurately and objectively converts oral speech from one language into another. Interpreting services can be provided: face-to-face via telephone by video, or internet conferencing. What is translation? A translator converts written, or recorded material from one language into another while retaining the sense and content of the original text. What is the Language services policy? The department’s Language services policy outlines the requirements for accessing professional interpreting and translation services. The service is relevant when a person receiving, or requesting services: cannot speak English speaks limited English uses sign language. When should interpreting or translation be used? Residents who do not communicate through written, or spoken English must be provided with appropriate language services when: essential information needs to be communicated making significant decisions their lives. Residents may not need, or want to use language services each time communication is required. This decision to do so depends on: their level of English language proficiency the type of assistance they require. The Language services policy helps to identify if language services are needed. Appendix A of the policy includes critical points for providing language services in disability services. How to access interpreting and translation The ON-CALL Interpreters and Translators Agency delivers the department’s language services. Staff must consult their manager to access this agency.
Residential-services-practice-manual-part-4.docx