Highlighted Action Plan Points for Responsible Date for Issue Consideration person completion Improve -Distribute questionnaire JC Jan 2017 questionnaire earlier in the year. next year Increase PPG -Promote in surgery, on JC Ongoing website Appointments -Detailed analysis of DNAs Posters, website Admin Ongoing -Increase patient awareness of DNA impact Appointments -Identify when Partners Ongoing appointments are being used inappropriately Appointments Increase % of 50% planned for Admin April 2017 online appointments available April 2016 online Opening hours Ensure patients are aware Update website, CD, BB On-going of Saturday CRA newsletter appointments/GPA appointments Communication -Encourage patients to All staff Ongoing with surgery book online via EMIS Access Communication -Call recording on phone JC March 2015 with surgery line Awareness -Host further awareness Breast, PSA, PPG Ongoing Events events MIND, Carers Bromley, Dementia?
Highlighted Issue Action Plan Points for Consideration Responsible person Date for completion Improve questionnaire next year -Distribute questionnaire earlier in the year. JC Jan 2017 Increase PPG -Promote in surgery, on website JC Ongoing Appointments -Detailed analysis of DNAs -Increase patient awareness of DNA impact Posters, website Admin Ongoing Appointments -Identify when appointments are being used inappropriately Partners Ongoing Appointments online Increase % of appointments available online 50% planned for April 2016 Admin April 2017 Opening hours Ensure patients are aware of Saturday appointments/GPA appointments Update website, CRA newsletter CD, BB On-going Communication with surgery -Encourage patients to book online via EMIS Access All staff Ongoing Communication with surgery -Call recording on phone line JC March 2015 Awareness Events -Host further awareness events Breast, PSA, MIND, Carers Bromley, Dementia? PPG Ongoing
PPG-Report-20161.docx