(methods of contacting staff, suppliers, customers, etc) Equipment Not applicable (key equipment recovery or replacement processes; alternative sources; mutual aid) Supplies Not applicable (processes to replace stock and key supplies required; provision in emergency pack) Method of recovering and Not applicable updating data Duration If likely to extend beyond five working days then consider alternate mobile phones as a temporary measure. WH Email service (Rackspace Managed Exchange) Critical function: Responsibility: Nimesh Mehta Deputy: Ajay Polsani Potential impact on Medium organisation if interrupted: Likelihood of interruption to Low organisation: Recovery timeframe: One working day Resources required for recovery: Staff Lead: Nimesh Mehta (numbers, skills, knowledge, Supported by: Ajay Polsani and Rackspace Support Team alternative sources) Data / systems No impact on data (backup and recovery processes, All data is accessed and stored remotely. However means to access data staff and equipment required) (computers/networks based in office) is compromised. Recovery of data (email history/archives) is undertaken by Rackspace. Managed back-up and recovery is provided. Premises Not Applicable (potential relocation or options) Communications Use remote access to place information on portal to inform users that (methods of contacting staff, services desk is available but that email functionality is compromised. suppliers, customers, etc) Contact Rackspace to raise ticket for service interruption. Equipment WH hosted servers have a dedicated mail server function which is (key equipment recovery or separate from Rackspace’s managed exchange service and entirely replacement processes; independent of the infrastructure used by Rackspace managed exchange. alternative sources; mutual aid)
(methods of contacting staff, suppliers, customers, etc) Equipment (key equipment recovery or replacement processes; alternative sources; mutual aid) Not applicable Supplies (processes to replace stock and key supplies required; provision in emergency pack) Not applicable Method of recovering and updating data Not applicable Duration If likely to extend beyond five working days then consider alternate mobile phones as a temporary measure. Critical function: WH Email service (Rackspace Managed Exchange) Responsibility: Deputy: Nimesh Mehta Ajay Polsani Potential impact on organisation if interrupted: Medium Likelihood of interruption to organisation: Low Recovery timeframe: One working day Resources required for recovery: Staff (numbers, skills, knowledge, alternative sources) Lead: Nimesh Mehta Supported by: Ajay Polsani and Rackspace Support Team Data / systems (backup and recovery processes, staff and equipment required) No impact on data All data is accessed and stored remotely. However means to access data (computers/networks based in office) is compromised. Recovery of data (email history/archives) is undertaken by Rackspace. Managed back-up and recovery is provided. Premises (potential relocation or options) Not Applicable Communications (methods of contacting staff, suppliers, customers, etc) Use remote access to place information on portal to inform users that services desk is available but that email functionality is compromised. Contact Rackspace to raise ticket for service interruption. Equipment (key equipment recovery or replacement processes; alternative sources; mutual aid) WH hosted servers have a dedicated mail server function which is separate from Rackspace’s managed exchange service and entirely independent of the infrastructure used by Rackspace managed exchange.
primary_eyecare_ltds_business_continuity_and_disaster_recovery_plan.docx