3.3 Monitoring, Review and Addressing Poor Performance 3.3.1 Contractor performance will be measured against repairs timescales as laid out in the Repairs Policy or noted within any additional contract Association’s documentation. 3.3.2 Results from tenant satisfaction surveys will be monitored closely and both the contractor and Association will seek to make constructive use of any feedback gained. 3.3.3 Contractor performance on providing invoices within 1 month of satisfactory completion of work will be monitored. 3.3.4 Results from post inspection of works will be monitored and any issues will be raised with the Contractor at the earliest possible time. 3.3.5 Association will ensure prompt payment of invoices following satisfactory resolution of any queries (if required). 3.3.6 The basis of the Agreement is good team working and a culture of mutual trust and respect. Any issues relating to poor performance, on either side, should be dealt with at the earliest opportunity. 3.3.7 Both contractor and the Association should work together to solve problems and identify positive solutions. 3.3.8 Lessons should be learnt from any incidents of poor performance in order to facilitate continuous improvement in service. 3.3.9 The Board will review the effectiveness of this Agreement at Association’s least every 3 years in conjunction with our Procurement Policy. 3.3.10 rates will be reviewed annually in February each year. In the Contractors’ event of an increase, these will be checked by the Quantity Association’s Surveyor to confirm they remain appropriate for the trades concerned. Signed on behalf of Association: ________________________________ Position: ________________________________ Date: ____________________ Signed on behalf of Contractor: ________________________________ Position: ________________________________ Date: _____________________
3.3 Monitoring, Review and Addressing Poor Performance 3.3.1 Contractor performance will be measured against repairs timescales as laid out in the Association’s Repairs Policy or noted within any additional contract documentation. 3.3.2 Results from tenant satisfaction surveys will be monitored closely and both the contractor and Association will seek to make constructive use of any feedback gained. 3.3.3 Contractor performance on providing invoices within 1 month of satisfactory completion of work will be monitored. 3.3.4 Results from post inspection of works will be monitored and any issues will be raised with the Contractor at the earliest possible time. 3.3.5 Association will ensure prompt payment of invoices following satisfactory resolution of any queries (if required). 3.3.6 The basis of the Agreement is good team working and a culture of mutual trust and respect. Any issues relating to poor performance, on either side, should be dealt with at the earliest opportunity. 3.3.7 Both contractor and the Association should work together to solve problems and identify positive solutions. 3.3.8 Lessons should be learnt from any incidents of poor performance in order to facilitate continuous improvement in service. 3.3.9 The Association’s Board will review the effectiveness of this Agreement at least every 3 years in conjunction with our Procurement Policy. 3.3.10 Contractors’ rates will be reviewed annually in February each year. In the event of an increase, these will be checked by the Association’s Quantity Surveyor to confirm they remain appropriate for the trades concerned. Signed on behalf of Association: ________________________________ Position: ________________________________ Date: ____________________ Signed on behalf of Contractor: ________________________________ Position: ________________________________ Date: _____________________
PROCUREMENT-POLICY-August-2017.docx