Gillian Collier-Data Analyst- Service Standards Gillian updated the Panel on the current position relating to Service Standards and confirmed that she would be speaking to them again when she had any further updates John Lewis-Resident Engagement next project for the Customer Service Group John explained that he had spoken to Assistant Directors regarding the next project to be undertaken. Following discussions and taking account of the recent STAR survey it had been suggested that Anti-Social Behaviour be looked at. John went through the possible aspects of Anti-Social Behaviour that could be looked at. The Panel were in agreement that this could be the next project topic. Jan informed the that as it was Natalie’s third meeting a decision would need to be made whether Natalie could be co-opted onto the Panel. It was unanimously agreed that Natalie would be co-opted onto the Panel CM reminded the Panel that the AGM is due to take place in September. In view of this if Panel members wish to remain on the Panel they will need to declare an interest by the end of July. If more than
Gillian Collier-Data Analyst- Service Standards Gillian updated the Panel on the current position relating to Service Standards and confirmed that she would be speaking to them again when she had any further updates John Lewis-Resident Engagement next project for the Customer Service Group John explained that he had spoken to Assistant Directors regarding the next project to be undertaken. Following discussions and taking account of the recent STAR survey it had been suggested that Anti-Social Behaviour be looked at. John went through the possible aspects of Anti-Social Behaviour that could be looked at. The Panel were in agreement that this could be the next project topic. Jan informed the that as it was Natalie’s third meeting a decision would need to be made whether Natalie could be co-opted onto the Panel. It was unanimously agreed that Natalie would be co-opted onto the Panel CM reminded the Panel that the AGM is due to take place in September. In view of this if Panel members wish to remain on the Panel they will need to declare an interest by the end of July. If more than
Resident_Panel_Minutes_June_2017.docx