volunteering roles, and support volunteers to make progress towards their goals. We currently have five volunteer roles available and a wide range of volunteers in these roles including those looking to develop new skills, meet new people or give something back to the community. What we did During 2016/17 our volunteering programme has grown through our recruitment of more volunteers to both new and existing roles. For example, our Exercise Buddy role has been extended to the North and Inner City and East areas; we have new volunteers in post and will continue to develop the role based on feedback from the volunteers. We have had a lot of interest in our Care Plan Buddy role, particularly in the newly established Therapy Care Plan Buddy role, which has attracted several students who want to complement their studies in physiotherapy or occupational therapy. We have expanded our Welcome Volunteer role to the Walk In Centre, and have volunteers in place there helping to get more feedback about the service we provide. The Macmillan Volunteering position continues to be successful, with the volunteer currently in post receiving the of at ‘Outstanding Moments Care’ award our annual staff awards event. We will be developing our volunteering programme further over 2017/18 through our new contract to provide to the South, Central and ‘Community Navigators’ East region of Bristol. This will involve recruiting several volunteers to help reduce isolation and loneliness in older people in Bristol. Priority 6: Optimising medicines management Good practice in managing medication is an important part of our patient safety programme. Every day we help significant numbers of people in the community to achieve management of their conditions through supporting them with medications, from helping people with insulin injections to prescribing for long term conditions and infections. Patients told us they wanted more information to be available to the general public and that they wanted to see better training on handling medicines safely. What we said we would do During 2016/17 we aimed to achieve a reduction in the inappropriate prescription of broad spectrum antibiotics through antibiotic stewardship; a reduction in missed medication doses immediately following hospital discharge through the use of a hospital drug chart by the out of hours clinical service; and a reduction of medicine-related incidents through an improvement in our availability of training resources. Antibiotic stewardship We said we would:
volunteering roles, and support volunteers to make progress towards their goals. We currently have five volunteer roles available and a wide range of volunteers in these roles including those looking to develop new skills, meet new people or give something back to the community. What we did During 2016/17 our volunteering programme has grown through our recruitment of more volunteers to both new and existing roles. For example, our Exercise Buddy role has been extended to the North and Inner City and East areas; we have new volunteers in post and will continue to develop the role based on feedback from the volunteers. We have had a lot of interest in our Care Plan Buddy role, particularly in the newly established Therapy Care Plan Buddy role, which has attracted several students who want to complement their studies in physiotherapy or occupational therapy. We have expanded our Welcome Volunteer role to the Walk In Centre, and have volunteers in place there helping to get more feedback about the service we provide. The Macmillan Volunteering position continues to be successful, with the volunteer currently in post receiving the ‘Outstanding Moments of Care’ award at our annual staff awards event. We will be developing our volunteering programme further over 2017/18 through our new contract to provide ‘Community Navigators’ to the South, Central and East region of Bristol. This will involve recruiting several volunteers to help reduce isolation and loneliness in older people in Bristol. Priority 6: Optimising medicines management Good practice in managing medication is an important part of our patient safety programme. Every day we help significant numbers of people in the community to achieve management of their conditions through supporting them with medications, from helping people with insulin injections to prescribing for long term conditions and infections. Patients told us they wanted more information to be available to the general public and that they wanted to see better training on handling medicines safely. What we said we would do During 2016/17 we aimed to achieve a reduction in the inappropriate prescription of broad spectrum antibiotics through antibiotic stewardship; a reduction in missed medication doses immediately following hospital discharge through the use of a hospital drug chart by the out of hours clinical service; and a reduction of medicine-related incidents through an improvement in our availability of training resources. Antibiotic stewardship We said we would:
Quality-Account-2017_for-consultation_18.5.17.docx