Grievances 71 CONTACT INFORMATION QUESTIONS ABOUT: CONTACT: Eligibility UNM Division of Human Resources Initial enrollment, adding Dependents, Phone: 505-277-MyHR(6947) qualifying change of status events, proof Website: documentation, and eligibility rules Medical Plan TPA UNM Health Customer Care: 505-925-2432 Plan coverage, Benefit Determination, Prior Authorization, provider networks, billing, Or Toll free 1-844-866-2224 Explanations of Benefits, medical Appeals and Website: grievance procedures Prescription Drug PBM Express Scripts Customer Service: 1-800-232-6549 Website: Customer Care: 505-925-2432 UNM Health Network Accessing services and care in the UNM Health Or Toll free 1-844-866-2224 Network Website: Customer Service: 505-262-7600 ABQ Health Partners Or Toll free 1-888-354-4968 COBRA Administrator Chard-Snyder Continuation of coverage after participant Customer Service: 1-888-993-4646 and/or a Dependent are no longer eligible for Website: coverage
Grievances 71 CONTACT INFORMATION QUESTIONS ABOUT: CONTACT: Eligibility Initial enrollment, adding Dependents, qualifying change of status events, proof documentation, and eligibility rules UNM Division of Human Resources Phone: 505-277-MyHR(6947) Website: Medical Plan TPA Plan coverage, Benefit Determination, Prior Authorization, provider networks, billing, Explanations of Benefits, medical Appeals and grievance procedures UNM Health Customer Care: 505-925-2432 Or Toll free 1-844-866-2224 Website: Prescription Drug PBM Express Scripts Customer Service: 1-800-232-6549 Website: UNM Health Network Accessing services and care in the UNM Health Network ABQ Health Partners Customer Care: 505-925-2432 Or Toll free 1-844-866-2224 Website: Customer Service: 505-262-7600 Or Toll free 1-888-354-4968 COBRA Administrator Continuation of coverage after participant and/or a Dependent are no longer eligible for coverage Chard-Snyder Customer Service: 1-888-993-4646 Website:
Provider-Resource-Guide-2017-2018.docx