This process consists of the development of bill protection for E-TOU-C in time for $ $ implementation of tracking starting in March 2018. It will support updates to the energy Billing upgrades $1,300,000 - - statement and updates to revenue reporting. All changes must be tested in multiple PG&E systems to ensure operational readiness.* This process consists of support for exceptions generated by the Default Workflow $ $ Workflow Management $50,000 $50,000 process, the Billing Operations team will need to have the additional work flow exceptions - - routed to the workforce management tool for assignment.* $ $ This process consists of online (OPower) modeling of CCA generation rates and will be CCA rate modeling $800,000 $800,000 - - further detailed in the upcoming Supplemental Filing.* * All IT costs are internal IT estimates based on proposed scope of work and include $ $ estimates for labor, testing, and contract costs associated with creating testing and Total Annual Budget $4,875,000 - - production environments. Once detailed business and IT requirements are complete, an updated budget can be provided upon request. Total estimate IT costs $4,875,000 Table 22: Customer Research, Measurement & Evaluation (Section G) Budget Estimate 2017 2018 2019 Total Budget Category Proposed Proposed Proposed Proposed Budget Details Budget Budget Budget Budget 3x quantitative surveys and 3x online discussion groups = $45,000 $ Communication Development $45,000 $15,000 $60,000 1x quantitative surveys and 1x online discussion groups = $15,000 - Costs consist of programming, vendor support and consulting. 2017 benchmark survey oversample = $20,000 Quantitative ME&O and Experience Survey $ $20,000 $480,000 $500,000 2018 Quantitative survey waves: 3 waves of a quantitative survey, Benchmark = $10,000 Tracking* - + Wave 1 = $235,000 + Wave 2 = $235,000, Total = $480,000 $ Two periods (April & November) of online discussion sessions at $75,000 each = Qualitative ME&O and Experience Evaluation** $ - $150,000 $150,000 - $150,000
Billing upgrades $1,300,000 $ - $ - This process consists of the development of bill protection for E-TOU-C in time for implementation of tracking starting in March 2018. It will support updates to the energy statement and updates to revenue reporting. All changes must be tested in multiple PG&E systems to ensure operational readiness.* Workflow Management $50,000 $ - $ - $50,000 This process consists of support for exceptions generated by the Default Workflow process, the Billing Operations team will need to have the additional work flow exceptions routed to the workforce management tool for assignment.* CCA rate modeling $800,000 $ - $ - $800,000 This process consists of online (OPower) modeling of CCA generation rates and will be further detailed in the upcoming Supplemental Filing.* Total Annual Budget $4,875,000 $ - $ - * All IT costs are internal IT estimates based on proposed scope of work and include estimates for labor, testing, and contract costs associated with creating testing and production environments. Once detailed business and IT requirements are complete, an updated budget can be provided upon request. Total estimate IT costs $4,875,000 Table 22: Customer Research, Measurement & Evaluation (Section G) Budget Estimate Budget Category 2017 Proposed Budget 2018 Proposed Budget 2019 Proposed Budget Total Proposed Budget Budget Details Communication Development $45,000 $15,000 $ - $60,000 3x quantitative surveys and 3x online discussion groups = $45,000 1x quantitative surveys and 1x online discussion groups = $15,000 Costs consist of programming, vendor support and consulting. Quantitative ME&O and Experience Survey Tracking* $20,000 $480,000 $ - $500,000 2017 benchmark survey oversample = $20,000 2018 Quantitative survey waves: 3 waves of a quantitative survey, Benchmark = $10,000 + Wave 1 = $235,000 + Wave 2 = $235,000, Total = $480,000 Qualitative ME&O and Experience Evaluation** $ - $150,000 $ - $150,000 Two periods (April & November) of online discussion sessions at $75,000 each = $150,000
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