access a park or museum etc Innovation How is the “fit” between the way in which your Do you have bureaucratic barriers? organisational unit operates and what is demanded How easy & timely it to access your of it by its stakeholders? services? Is everyone herded to a one-stop shop with a long queue? Specific skills Where does your flexibility lie? Number & location of personnel, Funds and funding rules, Equipment, Influence, Knowledge Steering group membership? Can you identify specific processes or activities Eligibility criteria? that you can adjust to maintain a ‘fit’ between your Access portal? unit and the environment in which it is operating? Volume? Quality? Price? Costs What financial resources did you have to expend? $$ Staff turnover Were there human resource costs? Sick leave Training Loss of stakeholder support Were there other non-financial costs? Loss of in-kind support Bad publicity Complaints PVA Example : homeless dog Laundry & monitoring service Mission and purpose What is the mission or purpose To increase access to effective laundry services for homeless of your work unit? dogs To monitor the number of homeless dogs in Tasmania
access a park or museum etc Innovation How is the “fit” between the way in which your organisational unit operates and what is demanded of it by its stakeholders? Do you have bureaucratic barriers? How easy & timely it to access your services? Is everyone herded to a one-stop shop with a long queue? Where does your flexibility lie? Specific skills Number & location of personnel, Funds and funding rules, Equipment, Influence, Knowledge Can you identify specific processes or activities that you can adjust to maintain a ‘fit’ between your unit and the environment in which it is operating? Steering group membership? Eligibility criteria? Access portal? Volume? Quality? Price? Costs What financial resources did you have to expend? $$ Were there human resource costs? Staff turnover Sick leave Training Were there other non-financial costs? Loss of stakeholder support Loss of in-kind support Bad publicity Complaints PVA Example : homeless dog Laundry & monitoring service Mission and purpose What is the mission or purpose of your work unit? To increase access to effective laundry services for homeless dogs To monitor the number of homeless dogs in Tasmania
Public-Value-Account-Guide-2016.docx