Assessment (how will you measure the of your objective) and Indicators (the specific information that will be collected) “success” Assessment Interval Target Result (What Who is Method of Assessment (How will Indicator (What are you Action (When will you will change and by Responsible? you measure?) measuring?) Plan # measure?) how much?) VPAA; VPSA; Policies and procedures Address of each of 8 Activity of Academic Academic Senate developed/edited/implemented Matric. components Senate and College 1. End of Year President; CPC; Planning Council re: President Matriculation issues Pre- and Post- academic CCSSE; Student Satisfaction Increase student Student satisfaction/ 2.1.1 VPSA; Researcher year surveys satisfaction by 10% customer service Identify a variety of Ability to provide customer service relevant and cost 2.1.2 VPSA;HR training modules/ effective customer programs service training 3.1.3 VPAA For CPC use only: CPC Initials ___________ Approved contingent on available funding Approved w/no funding Re-submit with noted changes Not approved COD PLANNING FORM FY09-15 Dec, 2008
Assessment (how will you measure the “success” of your objective) and Indicators (the specific information that will be collected) Action Plan # Who is Responsible? Assessment Interval (When will you measure?) Method of Assessment (How will you measure?) Target Result (What will change and by how much?) Indicator (What are you measuring?) 1. VPAA; VPSA; Academic Senate President; CPC; President End of Year Policies and procedures developed/edited/implemented Address of each of 8 Matric. components Activity of Academic Senate and College Planning Council re: Matriculation issues 2.1.1 VPSA; Researcher Pre- and Post- academic year CCSSE; Student Satisfaction surveys Increase student satisfaction by 10% Student satisfaction/ customer service 2.1.2 VPSA;HR Identify a variety of customer service training modules/ programs Ability to provide relevant and cost effective customer service training 3.1.3 VPAA For CPC use only: CPC Initials ___________ Approved contingent on available funding Approved w/no funding Re-submit with noted changes Not approved COD PLANNING FORM FY09-15 Dec, 2008
Ramirez%20Goals%2020092010.docx