Version: 1 Revision: 5 Effective Date: December 28, 2017 Step Action Primary Control Center When a participant dials into the conference bridge before the moderator NOTE dials in, they will hear music and be placed on hold. On the first weekend of each month, between the hours of 0000 Saturday and 0500 Monday, the Satellite Phone System Conference Bridge will be tested with the TOs. As the Shift Supervisor makes the call to the NOTE individual TO, they will set a time that the ERCOT Operator will call the and establish communication Satellite Phone System Conference Bridge with the appropriate TO. Use the ERCOT Satellite Phone User Guide (See Desktop Guide Common to Multiple Desks Section 2.7) for a list of the TOs that will be NOTE contacted by the ERCOT Operator and instructions on how to place a Satellite Phone System Conference Bridge call. The numbers for the ERCOT Operator to call into the Conference Bridge are Desk specific. Select: SATELLITE directory or go to page 41 to view the programmed numbers on the Turret Phone for each Bridge: NOTE BLACKSTRT RUC RUC Desk – BLACKSTRT RRD Reliability Risk Desk – BLACKSTRT RES Resource Desk – BLACKSTRT REAL Real-Time Desk – BLACKSTRT TS#1 Transmission Desk (Island Coordination) – BLACKSTRT TS#2 Transmission Desk – IF: The pre-programmed number does not function correctly, THEN: 1 to the ERCOT Satellite Phone User Guide (See Desktop Guide Common to Multiple Desks Section 2.7.2) for the appropriate conference number and continue with this procedure. When prompted: the Moderator Pass Code If necessary, allow five minutes for Participants to dial in As each Participant connects, record the following: 2 Name of Participant Company Name Any problems identified with the connection process IF: One or more of the QSEs fail to connect to the Bridge call, 3 THEN: Investigate the cause and log the following:
Version: 1 Revision: 5 Effective Date: December 28, 2017 Step Action Primary Control Center NOTE When a participant dials into the conference bridge before the moderator dials in, they will hear music and be placed on hold. NOTE On the first weekend of each month, between the hours of 0000 Saturday and 0500 Monday, the Satellite Phone System Conference Bridge will be tested with the TOs. As the Shift Supervisor makes the call to the individual TO, they will set a time that the ERCOT Operator will call the Satellite Phone System Conference Bridge and establish communication with the appropriate TO. NOTE Use the ERCOT Satellite Phone User Guide (See Desktop Guide Common to Multiple Desks Section 2.7) for a list of the TOs that will be contacted by the ERCOT Operator and instructions on how to place a Satellite Phone System Conference Bridge call. NOTE The numbers for the ERCOT Operator to call into the Conference Bridge are Desk specific. Select: SATELLITE directory or go to page 41 to view the programmed numbers on the Turret Phone for each Bridge: BLACKSTRT RUC – RUC Desk BLACKSTRT RRD – Reliability Risk Desk BLACKSTRT RES – Resource Desk BLACKSTRT REAL – Real-Time Desk BLACKSTRT TS#1 – Transmission Desk (Island Coordination) BLACKSTRT TS#2 – Transmission Desk 1 IF: The pre-programmed number does not function correctly, THEN: to the ERCOT Satellite Phone User Guide (See Desktop Guide Common to Multiple Desks Section 2.7.2) for the appropriate conference number and continue with this procedure. 2 When prompted: the Moderator Pass Code If necessary, allow five minutes for Participants to dial in As each Participant connects, record the following: Name of Participant Company Name Any problems identified with the connection process 3 IF: One or more of the QSEs fail to connect to the Bridge call, THEN: Investigate the cause and log the following:
Real_Time_Desk_Operating_Procedure.docx