YES Document the resolution and provide a copy to RTO Manager the person who raised the complaint/appeal AND Place a copy in the student file and in the continuous improvement file. NO Go back to the stage of contacting the person RTO Manager who raised the complaint/appeal and work through the process again. Should the complaint or appeal still not be Person raising resolved after referral to the RTO Manager, the complain/appeal complaint should be referred to the CEO. Should the complaint or appeal still not be Person raising resolved after referral to the CEO, the complaint complaint/appeal should be referred to the registering body of the RTO.
YES Document the resolution and provide a copy to the person who raised the complaint/appeal AND Place a copy in the student file and in the continuous improvement file. RTO Manager NO Go back to the stage of contacting the person who raised the complaint/appeal and work through the process again. RTO Manager Should the complaint or appeal still not be resolved after referral to the RTO Manager, the complaint should be referred to the CEO. Person raising complain/appeal Should the complaint or appeal still not be resolved after referral to the CEO, the complaint should be referred to the registering body of the RTO. Person raising complaint/appeal
Procedure%20-%20Complaints%20and%20appeals%20v1_1(1).docx