Action Plan YOU SAID… WE DID… THE RESULT IS… Review appointments Practice is in the process Practice was able to run system of reviewing first triage of emergency appointments system appointments on 20.3.2013, practice is also considering telephone consultations Waiting times Posters, in catch up Doctors/ nurses are slots, receptionist to doing better but systems inform patients on their put in last year will arrival that GP is running continue with to late, doctors to continue improve the service to inform patients by more using Tannoy How to let us know if Posters to inform Ongoing - posters will be you are happy or patients how to in place in April unhappy with the communicate their system thought to us Privacy at the reception Various options will be Ongoing, to produce desk explored to achieve this visible poster informing patients to respect confidentiality of patients at desk will be available in April, also posters with information *if you wish to speak to receptionist in private please let her know*
Action Plan YOU SAID… WE DID… THE RESULT IS… Review appointments system Practice is in the process of reviewing appointments system Practice was able to run first triage of emergency appointments on 20.3.2013, practice is also considering telephone consultations Waiting times Posters, in catch up slots, receptionist to inform patients on their arrival that GP is running late, doctors to continue to inform patients by using Tannoy Doctors/ nurses are doing better but systems put in last year will continue with to improve the service more How to let us know if you are happy or unhappy with the system Posters to inform patients how to communicate their thought to us Ongoing - posters will be in place in April Privacy at the reception desk Various options will be explored to achieve this Ongoing, to produce visible poster informing patients to respect confidentiality of patients at desk will be available in April, also posters with information *if you wish to speak to receptionist in private please let her know*
report%20data%20practice%20survey%20update%20March%202013.docx