7.1 Service Realization plans to ensure Functional Objectives/ effective delivery of products/services WFP/Monitoring and offered. Evaluation 7.2.1 Controls for determining requirements Level 3 Procedures Manual for related to the offered service/product. UTPRAS and Assessment and Certification (AC) 7.2.2 Controls for the review of requirements to Evidence of how these ensure: requirements are determined and reviewed such as but not Services requested are adequately limited to Level 3 Procedures defined Manual of UTPRAS and AC, Any differences between tender and Minutes of Meeting, Records of order are resolved the result of planning for the The organization has the ability to activities for the two core meet the orders requested processes. TESDA-QP-03-F03 (page 6 of 10) AUDIT CHECKLIST Criteria Audit Questions Evidences 7.2.3 Controls for communicating with clients regarding: Service Information Advertisements, flyers, media, website Enquiries, contracts including Front Line amendments Weathering/Public Assistance Counter, Customer feedback including Charter, emails, Citizen’s complaints call center, SMS, CRMS 7.3 Design and Development 7.3.1 Controls for planning the design and For Central Office development of the products to ensure: TESDA Board Resolution Approved Terms of Stages of design and development Reference are planned. Validation Results Review, verification and validation MOA/Service Contract activities are planned. Responsibility for and authority for each design stage is specified. Design plans are updated as the design progresses 7.3.2 Controls for reviewing design input to ensure that it includes the following: functional and performance requirements applicable regulatory and statutory requirements information from other designs
7.1 Service Realization plans to ensure effective delivery of products/services offered. Functional Objectives/ WFP/Monitoring and Evaluation 7.2.1 Controls for determining requirements related to the offered service/product. Level 3 Procedures Manual for UTPRAS and Assessment and Certification (AC) 7.2.2 Controls for the review of requirements to ensure: Evidence of how these requirements are determined and reviewed such as but not limited to Level 3 Procedures Manual of UTPRAS and AC, Minutes of Meeting, Records of the result of planning for the activities for the two core processes. Services requested are adequately defined Any differences between tender and order are resolved The organization has the ability to meet the orders requested TESDA-QP-03-F03 (page 6 of 10) AUDIT CHECKLIST Criteria Audit Questions Evidences 7.2.3 Controls for communicating with clients regarding: Service Information Advertisements, flyers, media, website Enquiries, contracts including amendments Front Line Weathering/Public Assistance Counter, Citizen’s Charter, emails, call center, SMS, CRMS Customer feedback including complaints 7.3 Design and Development 7.3.1 Controls for planning the design and development of the products to ensure: For Central Office TESDA Board Resolution Approved Terms of Reference Validation Results MOA/Service Contract Stages of design and development are planned. Review, verification and validation activities are planned. Responsibility for and authority for each design stage is specified. Design plans are updated as the design progresses 7.3.2 Controls for reviewing design input to ensure that it includes the following: functional and performance requirements applicable regulatory and statutory requirements information from other designs
QP-03%20IQA%20forms%20Revision%2004%20oct%2010%202014.docx