Quick Reference Guide Viewing wait time – information for Home Care Packages This Quick Reference Guide has been designed to inform those who are assigned the role of or 'Team Leader' within the My Aged Care provider portal (the provider portal) ‘Staff Member’ about how to interpret client wait time information for a home care package. You can view general information about wait times for each home care package level, as well as wait time information for a particular client you delivering interim care services for (which takes into account their approval information i.e. their approved level, priority for service and time waited for care). Once a client is approved for home care by an Aged Care Assessment Team (ACAT), they will automatically be placed on the national queue to await the assignment of a home care package. How do I find general wait time information? To view general information about expected wait times for a home care package at each level, follow the procedure below. Select the 'Tasks and the provider portal home page (or from the notifications’ tile from side menu or toolbar within the portal). On the and notifications' page, select the wait times’ ‘Tasks ‘Maximum HCP tab. Maximum wait time information is displayed as a time-banded figure (less than 1 month, 1-3 months, 3-6 months, 6-12 months, or 12+ months) for each home care package level and is described in more detail below. package an Aged Care Assessment Team (ACAT) will determine ‘Approved level’ – the Home Care Package that best meets a are four levels which client’s needs. There cater to clients with basic care needs (Level 1) to clients with high-level care needs (Level 4). time to first this is the maximum time a client at a specific ‘Maximum package’ – approved package level can expect to wait to receive care at an interim level. A client can choose to accept an interim package while they wait for a package at their approved level to become available. For example, a client approved for a level 3
Quick Reference Guide – Viewing wait time information for Home Care Packages This Quick Reference Guide has been designed to inform those who are assigned the role of ‘Staff Member’ or 'Team Leader' within the My Aged Care provider portal (the provider portal) about how to interpret client wait time information for a home care package. You can view general information about wait times for each home care package level, as well as wait time information for a particular client you delivering interim care services for (which takes into account their approval information i.e. their approved level, priority for service and time waited for care). Once a client is approved for home care by an Aged Care Assessment Team (ACAT), they will automatically be placed on the national queue to await the assignment of a home care package. How do I find general wait time information? To view general information about expected wait times for a home care package at each level, follow the procedure below. Select the 'Tasks and notifications’ tile from the provider portal home page (or from the side menu or toolbar within the portal). On the ‘Tasks and notifications' page, select the ‘Maximum HCP wait times’ tab. Maximum wait time information is displayed as a time-banded figure (less than 1 month, 1-3 months, 3-6 months, 6-12 months, or 12+ months) for each home care package level and is described in more detail below. ‘Approved package level’ – an Aged Care Assessment Team (ACAT) will determine the Home Care Package that best meets a client’s needs. There are four levels which cater to clients with basic care needs (Level 1) to clients with high-level care needs (Level 4). ‘Maximum time to first package’ – this is the maximum time a client at a specific approved package level can expect to wait to receive care at an interim level. A client can choose to accept an interim package while they wait for a package at their approved level to become available. For example, a client approved for a level 3
provider_quick_reference_guide_-_viewing_wait_time_information_for_home_care_packages_v1.0.docx