In 2016/17 we implemented an annual review of the quality/safety systems through the Bristol Community Health audit committee, members of which include our external and independent auditors. We carry out regular quality and safety visits for all our services this involves – Board members and senior managers meeting with frontline staff and patients/service users to ensure quality and safety is a priority for all our services. Bristol Community Health is a member of a number of local and national expert strategic groups focused on improving quality of care and patient safety. This includes the West of England Academic Health Science Network and the national Sign up to Safety campaign. We participate in annual audits with both Adult and Children Safeguarding Boards. We believe that transparency, an open culture and peer review, in addition to regulatory oversight, is critical to the quality and safety of our services. What other organisations say about us To be completed after consultation Statement from Bristol Clinical Commissioning Group (CCG) To be completed after consultation 7. Appendix Safeguarding adults and children full appendix – Safeguarding adults Ensuring all our staff are supported to prevent, recognise, report and help address abuse continued to be a priority throughout 2016/2017. There are a number of different ways our staff have been safeguarding their patients, including: Being alert to the signs that abuse might be happening whenever they see patients and giving them information about safeguarding to help them protect themselves. Right from the start, listening to what their patient wants and feels about the harm that is happening to them and how they feel they want it to be resolved. Reporting quickly to make sure that what has given them concern can be shared with other professionals and put into a wider context. Contributing to Safeguarding Plans for their patients to ensure protective and enabling measures are put in place to help address abuse. Keeping up-to-date with wider learning about safeguarding. Bristol Community Health has a training plan in place to ensure our staff are supported to prevent, recognise, report and help address abuse. All our staff are required to attend level 1 safeguarding training and in 2016/17 we achieved our target of over 90% of staff attending within the first two months of joining the organisation. Our staff that have regular contact with patients have further training at level 2. In 2016, we also made sure
In 2016/17 we implemented an annual review of the quality/safety systems through the Bristol Community Health audit committee, members of which include our external and independent auditors. We carry out regular quality and safety visits for all our services – this involves Board members and senior managers meeting with frontline staff and patients/service users to ensure quality and safety is a priority for all our services. Bristol Community Health is a member of a number of local and national expert strategic groups focused on improving quality of care and patient safety. This includes the West of England Academic Health Science Network and the national Sign up to Safety campaign. We participate in annual audits with both Adult and Children Safeguarding Boards. We believe that transparency, an open culture and peer review, in addition to regulatory oversight, is critical to the quality and safety of our services. What other organisations say about us To be completed after consultation Statement from Bristol Clinical Commissioning Group (CCG) To be completed after consultation 7. Appendix Safeguarding adults and children – full appendix Safeguarding adults Ensuring all our staff are supported to prevent, recognise, report and help address abuse continued to be a priority throughout 2016/2017. There are a number of different ways our staff have been safeguarding their patients, including: Being alert to the signs that abuse might be happening whenever they see patients and giving them information about safeguarding to help them protect themselves. Right from the start, listening to what their patient wants and feels about the harm that is happening to them and how they feel they want it to be resolved. Reporting quickly to make sure that what has given them concern can be shared with other professionals and put into a wider context. Contributing to Safeguarding Plans for their patients to ensure protective and enabling measures are put in place to help address abuse. Keeping up-to-date with wider learning about safeguarding. Bristol Community Health has a training plan in place to ensure our staff are supported to prevent, recognise, report and help address abuse. All our staff are required to attend level 1 safeguarding training and in 2016/17 we achieved our target of over 90% of staff attending within the first two months of joining the organisation. Our staff that have regular contact with patients have further training at level 2. In 2016, we also made sure
Quality-Account-2017_for-consultation_18.5.17.docx