New services and Final future state Jul-Aug 2017 processes implemented approved, (phase 1) training and tooling for new jobs, IT (perhaps) Information Technology IST Intake Complete for Scope, guiding Nov/Dec 2017 Projects/Initiatives which all phase 1 IT principles, future could include Project/Initiatives state of services and processes CRM (phase 1) Queuing system Phase 1 Requirements IST Intake TBD, depending on IT Telephony system Defined (per IT projects/initiatives Communication project/initiative) defined for phase 1 system Phase 1 Solutions Requirements, TBD, depending on IT Knowledge Defined (per IT RFP (possibly) projects/initiatives database project/initiative) defined for phase 1 Possibly others Phase 1 Solutions Solution Defined Aug 2017 Integrations to Implemented (per IT current systems project/initiative) Organizational Structure Kick off with internal Sept-Oct 2016 initiative staff (within GSO, RO, and SSO) Organizational structure Future state of Dec 2016 – Mar 2017 of new unit defined services and Reporting processes hierarchy Job descriptions Map people to job Organizational Mar 2017 descriptions structure Staff Relations Approval Organizational Apr 2017 structure, job descriptions Job notices and Staff Relations Apr – May 2017 communications approval Recruitment (if required) Job notice and May - Jun 2017 communications Training and tooling Staff relations Apr - Jul 2017 approval, recruitment One-Stop Phase 1 Live One-Stop Phase One Live Org structure Sept 2017 initiative, IT that is part of phase
New services and processes implemented (phase 1) Final future state approved, training and tooling for new jobs, IT (perhaps) Jul-Aug 2017 Information Technology Projects/Initiatives which could include CRM Queuing system Telephony system Communication system Knowledge database Possibly others Integrations to current systems IST Intake Complete for all phase 1 IT Project/Initiatives Scope, guiding principles, future state of services and processes (phase 1) Nov/Dec 2017 Phase 1 Requirements Defined (per IT project/initiative) IST Intake TBD, depending on IT projects/initiatives defined for phase 1 Phase 1 Solutions Defined (per IT project/initiative) Requirements, RFP (possibly) TBD, depending on IT projects/initiatives defined for phase 1 Phase 1 Solutions Implemented (per IT project/initiative) Solution Defined Aug 2017 Organizational Structure initiative Kick off with internal staff (within GSO, RO, and SSO) Sept-Oct 2016 Organizational structure of new unit defined Reporting hierarchy Job descriptions Future state of services and processes Dec 2016 – Mar 2017 Map people to job descriptions Organizational structure Mar 2017 Staff Relations Approval Organizational structure, job descriptions Apr 2017 Job notices and communications Staff Relations approval Apr – May 2017 Recruitment (if required) Job notice and communications May - Jun 2017 Training and tooling Staff relations approval, recruitment Apr - Jul 2017 One-Stop Phase 1 Live One-Stop Phase One Live Org structure initiative, IT that is part of phase Sept 2017
program_charter.docx