Fire safety advice The OHSD seeks to respond – by return dependent of availability of OHSD – personnel Maximum 2 working days Fire incident investigation 2 working days for – Performance to be discussed at Indicative first response SLA/MOA review meetings. Fire Safety response Generic building assessment 5 working days to – Fire Investigation reports will capture Service times met undertake assessment. 10 working days for report response times and required times for 95% closing out actions Fire risk assessment 5 working days to – undertake assessment. 10 working days for report Fire safety training courses scheduled every – month apart from July and August Pre-employment/placement health questionnaires screened and advised within 3 working days Appointments in relation to the above within 5 Tracking and reporting available via OH Indicative Occupational working days database. response Health Appointments following referral of staff regarding times met Performance to be discussed at Services sickness absence 95% SLA/MOA review meetings With OH adviser within 5 working days – With OH physician within 10 working days –
Fire Safety Service Fire safety advice – The OHSD seeks to respond by return – dependent of availability of OHSD personnel Maximum 2 working days Fire incident investigation – 2 working days for first response Generic building assessment – 5 working days to undertake assessment. 10 working days for report Fire risk assessment – 5 working days to undertake assessment. 10 working days for report Fire safety training – courses scheduled every month apart from July and August Performance to be discussed at SLA/MOA review meetings. Fire Investigation reports will capture response times and required times for closing out actions Indicative response times met 95% Occupational Health Services Pre-employment/placement health questionnaires screened and advised within 3 working days Appointments in relation to the above within 5 working days Appointments following referral of staff regarding sickness absence With OH adviser – within 5 working days With OH physician – within 10 working days Tracking and reporting available via OH database. Performance to be discussed at SLA/MOA review meetings Indicative response times met 95%
QM_OHSD_GA019_June-2013_Service-Level-Agreement-and-Memorandum-of-Understanding.docx