receiving residential aged care services, a service provider will not be able to request an extension on behalf of the client. The ACAT Delegate will instead be able to initiate the care extension on behalf of the client through the portal. Use the a client’ tile to find the client. ‘Find Navigate to the client’s support plan. Navigate to the tab and select the Residential Respite Care ‘Decisions’ ‘Add Extension’ button/link next to the Residential Respite Care Approval. In the pop-up modal, select the date of when the extension will start, and the reason for the extension. Select ‘submit’. Note: If you choose the reason other relevant matter’, you must enter a ‘Any reason. The Residential Respite care extension will be with a status of ‘Granted’ in the Decisions tab. The client can then be match-and-referred for Residential Respite Care.
receiving residential aged care services, a service provider will not be able to request an extension on behalf of the client. The ACAT Delegate will instead be able to initiate the care extension on behalf of the client through the portal. Use the ‘Find a client’ tile to find the client. Navigate to the client’s support plan. Navigate to the ‘Decisions’ tab and select the ‘Add Residential Respite Care Extension’ button/link next to the Residential Respite Care Approval. In the pop-up modal, select the date of when the extension will start, and the reason for the extension. Select ‘submit’. Note: If you choose the reason ‘Any other relevant matter’, you must enter a reason. The Residential Respite care extension will be with a status of ‘Granted’ in the Decisions tab. The client can then be match-and-referred for Residential Respite Care.
quick_reference_guide_10-_delegate_processes.docx