procedures for maintenance and support activities. Must provide business operations support as the successor begins V.J Turnover Cooperation assuming the business operations – with Successor functions. Must demonstrate how the system V.J Turnover Cooperation tools are used to operate, control – with Successor and maintain the system. Must collaborate with the successor to develop a customized methodology to work with the new V.J Turnover Cooperation technology and infrastructure – with Successor implemented. Must review the system’s stability and performance, system recovery, V.J Turnover Cooperation operations and threshold – with Successor compliance with the successor. Must provide modifications and corrective actions taken to add to or resolve any deficiencies or V.J Turnover Cooperation omissions discovered in the – with Successor system. Must provide technical support (e.g. system-related problems, routine maintenance and error resolution, database administration V.J Turnover Cooperation functions, software distribution), as – with Successor needed during transition. Must provide knowledge V.J Turnover Cooperation transfer/onsite training to the – with Successor successor. Must plan, facilitate and document V.J Turnover Cooperation turnover discussions among – with Successor stakeholders. Must complete all activities to the State’s satisfaction within the State V.K Turnover Contract approved turnover plan, turnover – Closeout inventory, and work plan.
procedures for maintenance and support activities. V.J Turnover – Cooperation with Successor Must provide business operations support as the successor begins assuming the business operations functions. V.J Turnover – Cooperation with Successor Must demonstrate how the system tools are used to operate, control and maintain the system. V.J Turnover – Cooperation with Successor Must collaborate with the successor to develop a customized methodology to work with the new technology and infrastructure implemented. V.J Turnover – Cooperation with Successor Must review the system’s stability and performance, system recovery, operations and threshold compliance with the successor. V.J Turnover – Cooperation with Successor Must provide modifications and corrective actions taken to add to or resolve any deficiencies or omissions discovered in the system. V.J Turnover – Cooperation with Successor Must provide technical support (e.g. system-related problems, routine maintenance and error resolution, database administration functions, software distribution), as needed during transition. V.J Turnover – Cooperation with Successor Must provide knowledge transfer/onsite training to the successor. V.J Turnover – Cooperation with Successor Must plan, facilitate and document turnover discussions among stakeholders. V.K Turnover – Contract Closeout Must complete all activities to the State’s satisfaction within the State approved turnover plan, turnover inventory, and work plan.
Revised%20Attachment%20B%20-%20Business%20and%20Technical%20Requirements%20Matrix.docx