interpreting services outstrips supply, agencies are also encouraged to collect data on unmet demand, which will assist with future service planning. Adequate reporting provides evidence of an agency’s efforts to meet its access and equity responsibilities in this area. It is a mechanism for agencies to record performance targets, track progress highlight lessons learned and facilitate improvement of government programs and activities. Where relevant, an agency should put in place processes to systematically record a client’s interpreter and language needs, in order to assist with assessment of need and better planning. The outlines key consideration for agencies in developing a language monitoring and reporting provisions. The following table outlines examples of data that could be collected by agencies to help support the development of future policy for Indigenous interpreter and translation service provision: CLIENT / CUSTOMER DATA PROGRAM DATA AGENCY DATA Name of program Consultations and community Interpreter required engagements Language / dialect Delivery location/s - spatial information (addresses, Location latitudes/longitudes or area identification) Location - spatial information Contractual requirement to (addresses, latitudes / engage interpreters by Language / dialect longitudes or area providers identification) Number of hours of Translation of program Number of hours of interpreting purchased materials (number of interpreting purchased / languages; documents; and expenditure expenditure) Name of Interpreting service Use of interpreters by service used providers Number of clients / customers Location Name of Interpreting service Language / dialect used Number of hours Name of interpreting service Expenditure Expenditure on interpreting Program consultations and/or services community engagement Location/s Translation of information to Language / dialect support consultation and Number of hours engagement Name of interpreting service Expenditure ATTACHMENT A INDIGENOUS INTERPRETING NEED IN AUSTRALIA
interpreting services outstrips supply, agencies are also encouraged to collect data on unmet demand, which will assist with future service planning. Adequate reporting provides evidence of an agency’s efforts to meet its access and equity responsibilities in this area. It is a mechanism for agencies to record performance targets, track progress highlight lessons learned and facilitate improvement of government programs and activities. Where relevant, an agency should put in place processes to systematically record a client’s interpreter and language needs, in order to assist with assessment of need and better planning. The outlines key consideration for agencies in developing a language monitoring and reporting provisions. The following table outlines examples of data that could be collected by agencies to help support the development of future policy for Indigenous interpreter and translation service provision: CLIENT / CUSTOMER DATA PROGRAM DATA AGENCY DATA Interpreter required Name of program Consultations and community engagements Language / dialect Delivery location/s - spatial information (addresses, latitudes/longitudes or area identification) Location Location - spatial information (addresses, latitudes / longitudes or area identification) Contractual requirement to engage interpreters by providers Language / dialect Number of hours of interpreting purchased Translation of program materials (number of languages; documents; and expenditure) Number of hours of interpreting purchased / expenditure Name of Interpreting service used Use of interpreters by service providers Number of clients / customers Location Language / dialect Number of hours Name of interpreting service Expenditure Name of Interpreting service used Expenditure on interpreting services Program consultations and/or community engagement Location/s Language / dialect Number of hours Name of interpreting service Expenditure Translation of information to support consultation and engagement ATTACHMENT A INDIGENOUS INTERPRETING NEED IN AUSTRALIA
protocol-indigenous-language-interpreting.docx