Perceived information quality 5 .71 Perceived service quality .80 .56 .91 Perceived service quality 1 .74 Perceived service quality 2 .84 Perceived service quality 3 .75 Perceived service quality 4 .65 Customer satisfaction .85 .65 .95 Customer satisfaction 1 .81 Customer satisfaction 2 .81 Customer satisfaction 3 .80 Commitment .78 .54 .94 Commitment1 .70 Commitment 2 .77 Commitment 3 .74 Trust .84 .64 .95 Trust 1 .82 Trust 2 .78 Trust 3 .80 Purchase intention .80 .58 .97 Purchase intention 1 .75 Purchase intention 2 .78 Purchase intention 3 .75 2. Squared inter-correlation among the constructs. 1 2 3 4 5 6 7 1 Perceived system quality .82 2 Perceived information quality .48 .73 3 Perceived service quality .30 .67 .75 4 Commitment .26 .27 .25 .81 5 Trust .17 .15 .14 .57 .73
Perceived information quality 5 .71 Perceived service quality Perceived service quality 1 Perceived service quality 2 Perceived service quality 3 Perceived service quality 4 .80 .56 .91 .74 .84 .75 .65 Customer satisfaction Customer satisfaction 1 Customer satisfaction 2 Customer satisfaction 3 .85 .65 .95 .81 .81 .80 Commitment Commitment1 Commitment 2 Commitment 3 .78 .54 .94 .70 .77 .74 Trust Trust 1 Trust 2 Trust 3 .84 .64 .95 .82 .78 .80 Purchase intention Purchase intention 1 Purchase intention 2 Purchase intention 3 .80 .58 .97 .75 .78 .75 2. Squared inter-correlation among the constructs. 1 2 3 4 5 6 7 1 Perceived system quality .82 2 Perceived information quality .48 .73 3 Perceived service quality .30 .67 .75 4 Commitment .26 .27 .25 .81 5 Trust .17 .15 .14 .57 .73
Revised%20Manuscript%20ID%20CTQM-2015-0389.R1_Final.docx