category Category of review/appeals decisions (more than one category can apply to each decision) Original decision upheld Original decision amended Original decision withdrawn Original decision overturned Total Review outcomes 0 0 0 0 0 Appeal outcomes 0 0 0 0 0 Measure 72-75: Formal Complaints Description of measure: This measure outlines the number of complaints received by the Disability Services Commission relating to WA NDIS My Way. This is a separate process to the review and appeals process referred to in measure 65-71 (Review / Appeal of decisions). Explanation of result: There have been no reportable complaints to date. National Disability Services Standard to which the complaint relates (more than one Standard can apply to each complaint) Rights Participation and Individual outcomes Feedback and complaints Service access Service management Total inclusion 0 0 0 0 0 0 0 Category of complaint (more than one category can apply to each complaint) Service Funding Quality of Lack of Communication Staff Conduct of other Breach of Other policy/ Other Total eligibility policy service resources conduct person using the Carers Charter procedure (please service specify) 0 0 0 0 0 0 0 0 0 0 0
category Category of review/appeals decisions (more than one category can apply to each decision) Original decision upheld Original decision amended Original decision withdrawn Original decision overturned Total Review outcomes 0 0 0 0 0 Appeal outcomes 0 0 0 0 0 Measure 72-75: Formal Complaints Description of measure: This measure outlines the number of complaints received by the Disability Services Commission relating to WA NDIS My Way. This is a separate process to the review and appeals process referred to in measure 65-71 (Review / Appeal of decisions). Explanation of result: There have been no reportable complaints to date. National Disability Services Standard to which the complaint relates (more than one Standard can apply to each complaint) Rights Participation and inclusion Individual outcomes Feedback and complaints Service access Service management Total 0 0 0 0 0 0 0 Category of complaint (more than one category can apply to each complaint) Service eligibility Funding policy Quality of service Lack of resources Communication Staff conduct Conduct of other person using the service Breach of Carers Charter Other policy/ procedure Other (please specify) Total 0 0 0 0 0 0 0 0 0 0 0
Q3-DSC-Quarterly-Report-to-the-Commonwealth-Government.docx