Time over which standard is measured: Quarter Telephone Call Abandonment Rate of Self Reported $500 per Abandonment 3% or less percentage Frequency of Rate over 35% per report: Quarterly reporting period. Contractor Attendance by plan Sign-in sheets at $500 per representative(s) Open Enrollment attendance at scheduled trained on State of meetings State-sponsored meeting not Maryland plan annual Open attended. Frequency of benefits at 100% of Enrollment report: Annually meetings scheduled meetings and by the State, for 100% orientation of the meeting’s meetings duration. Representative must arrive early enough to have their table set up prior to meeting start time. Display must be organized and include appropriate covering of table. Representative must have detailed plan knowledge, interact with members, and exhibit professional appearance and behavior. Claims Upon receipt of all Self Reported $500 per period processing time required in which Frequency of documentation, 95% standard is not report: Quarterly claims processed met. accurately within five business days; 98% within 10 business days.
Time over which standard is measured: Quarter Telephone Call Abandonment Rate Abandonment Rate of 3% or less Self Reported Frequency of report: Quarterly $500 per percentage over 35% per reporting period. Contractor attendance at State-sponsored annual Open Enrollment meetings and orientation meetings Attendance by plan representative(s) trained on State of Maryland plan benefits at 100% of meetings scheduled by the State, for 100% of the meeting’s duration. Representative must arrive early enough to have their table set up prior to meeting start time. Display must be organized and include appropriate covering of table. Representative must have detailed plan knowledge, interact with members, and exhibit professional appearance and behavior. Sign-in sheets at Open Enrollment meetings Frequency of report: Annually $500 per scheduled meeting not attended. Claims processing time Upon receipt of all required documentation, 95% claims processed accurately within five business days; 98% within 10 business days. Self Reported Frequency of report: Quarterly $500 per period in which standard is not met.
REVISED-State-of-MD-Group-Life-and-ADD-Technical-Prop-Appendix-2.1.docx