To monitor customer satisfaction with the service provided and agree corrective/preventative actions with the Service Delivery Manager as required Managing client relationships through the project life cycle ensuring expectations are managed whilst protecting and enhancing the company’s reputation. Ensuring the business meets its contractual requirements to its clients and maintains a customer advocacy rating of excellent. Delivering operational excellence through a right first time approach whilst maintaining high productivity, efficiency and effectiveness. Ensuring revenue and billing opportunities are maximised, resources utilisation is optimised, without compromising quality standards. Ensure that a healthy and safe working environment is prevalent at all times, in line with the BMS and external accreditations. Promote a secure environment to safeguard both TerraQuest and its clients data and interests in the line with the BMS and external security accreditations. To maintain current and accurate management information from which regularly report at agreed intervals on a project by project basis : Project Progress and Plan Financial Performance Financial Forecasting Resource Utilisation and Forecasting Risk and Issue Management with identification of risks, challenges, and corrective action plans Quality Information and Physical Security To undertake project closure activities including documenting Lessons Learned and Action Recommendations. Working with the business development team to maintain client relationships beyond the project lifecycle to achieve the highest level of repeat business. Supporting the creation and development of business opportunities and new initiatives to meet current and future business needs, including pre-sales support as required. To undertake any other tasks and duties within the scope and grade of the post. Key Skills, Experience and Qualifications Skills and Experience Be educated to degree level or similar Minimum of 2 years’ experience in a project management role in a similar business environment Ability to influence, develop, and empower project team members to achieve objectives with a team approach. Ability to monitor and control project budgets for all project team activities. Ability to manage a large and wider ranging project case load at one time. Proven ability to motivate and lead teams. Good oral and written communication skills. Have a good understanding of geography, land law and estate management. Be computer literate Be able to work to strict deadlines and within a team environment Education The successful candidate should have one of the following: Bachelor’s degree or equivalent relevant to business Project Management qualification Reports to Service Delivery Manager
To monitor customer satisfaction with the service provided and agree corrective/preventative actions with the Service Delivery Manager as required Managing client relationships through the project life cycle ensuring expectations are managed whilst protecting and enhancing the company’s reputation. Ensuring the business meets its contractual requirements to its clients and maintains a customer advocacy rating of excellent. Delivering operational excellence through a right first time approach whilst maintaining high productivity, efficiency and effectiveness. Ensuring revenue and billing opportunities are maximised, resources utilisation is optimised, without compromising quality standards. Ensure that a healthy and safe working environment is prevalent at all times, in line with the BMS and external accreditations. Promote a secure environment to safeguard both TerraQuest and its clients data and interests in the line with the BMS and external security accreditations. To maintain current and accurate management information from which regularly report at agreed intervals on a project by project basis : Project Progress and Plan Financial Performance Financial Forecasting Resource Utilisation and Forecasting Risk and Issue Management with identification of risks, challenges, and corrective action plans Quality Information and Physical Security To undertake project closure activities including documenting Lessons Learned and Action Recommendations. Working with the business development team to maintain client relationships beyond the project lifecycle to achieve the highest level of repeat business. Supporting the creation and development of business opportunities and new initiatives to meet current and future business needs, including pre-sales support as required. To undertake any other tasks and duties within the scope and grade of the post. Key Skills, Experience and Qualifications Skills and Experience Be educated to degree level or similar Minimum of 2 years’ experience in a project management role in a similar business environment Ability to influence, develop, and empower project team members to achieve objectives with a team approach. Ability to monitor and control project budgets for all project team activities. Ability to manage a large and wider ranging project case load at one time. Proven ability to motivate and lead teams. Good oral and written communication skills. Have a good understanding of geography, land law and estate management. Be computer literate Be able to work to strict deadlines and within a team environment Education The successful candidate should have one of the following: Bachelor’s degree or equivalent relevant to business Project Management qualification Reports to Service Delivery Manager
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