Issue/ Complaint Lay Rep Recruitment Lead Clinical Lead Applicant To escalate the complaint to RL and To ensure that all applicant To make decisions based on the complaints CL complaints arising on the day evidence available and where are dealt with and any outcomes possible resolve action on the To ensure that appropriate action is facilitated day e.g. re-interview a candidate taken with regard to complaints To provide an experienced team To ensure that decisions are fair and member to assist with any consistent for all candidates, note issues raised during check out details as appropriate Venue Raise any concerns with the RL Liaise with the venue team on Raise any concerns with the RL the day to facilitate any adjustments Panellists Through observations and applicant Advise on process and Ensure any deviation from feedback report any issues or procedures processes are discussed with deviation from processes & support panellists and manage panel CL & RL in resolving swaps should this be required
Issue/ Complaint Lay Rep Recruitment Lead Clinical Lead Applicant complaints To escalate the complaint to RL and CL To ensure that appropriate action is taken with regard to complaints To ensure that decisions are fair and consistent for all candidates, note details as appropriate To ensure that all applicant complaints arising on the day are dealt with and any outcomes facilitated To provide an experienced team member to assist with any issues raised during check out To make decisions based on the evidence available and where possible resolve action on the day e.g. re-interview a candidate Venue Raise any concerns with the RL Liaise with the venue team on the day to facilitate any adjustments Raise any concerns with the RL Panellists Through observations and applicant feedback report any issues or deviation from processes & support CL & RL in resolving Advise on process and procedures Ensure any deviation from processes are discussed with panellists and manage panel swaps should this be required
recruitment_guidance_may_2018.docx