Appendix A Changes in workplace An enterprise perspective A1 Changed work practices over the last 20 years: What enterprises say Company Cultural Automation Skills Compliance OHS Tools New change change required materials Company A: No Yes No Yes Yes Yes Yes Yes repairs) Company A: Crash Yes Yes No Yes Yes No No No repairs administration Company B: Yes Yes No Yes Yes Yes Yes Yes Mechanical repairs and service (heavy vehicles) Company C: Yes Yes No Yes Yes Yes Yes Yes Mechanical repairs and service (light, and commercial) Company C: Yes Yes Yes Yes Yes Yes Yes No Mechanical repairs and service (light, and commercial) administration Company D: Retail Yes Yes No No No No No No large department store Company E: Major Yes Yes No Yes Yes Yes No No hotel (front of house) Company E: Major Yes Yes Yes Yes Yes Yes No No hotel (management and administration) Company E: Major No Yes No Yes Yes No No No hotel (events management) Company E: Major No No No Yes Yes Yes No No hotel (restaurant, kitchen) Company F: Aviation No Yes Yes No Yes Yes No No (passenger services) Company F: Aviation No Yes No Yes No Yes Yes No (cargo services) Company G: Transport Yes Yes No Yes Yes Yes Yes No and logistics (taxi) Company G: Transport Yes Yes Not really No Yes No No No and logistics (taxi administration) Company H: Financial Yes Yes Yes Yes Yes No Yes No services (banking) Company I: Financial Yes Yes Yes Yes No Yes Yes No services (financial planning)
Appendix A Changes in workplace enterprise perspective A1 Changed work practices over the last 20 years: What enterprises say Company Cultural change Automation Skills change Compliance OHS Tools required New materials Company A: repairs) No Yes No Yes Yes Yes Yes Yes Company A: Crash repairs administration Yes Yes No Yes Yes No No No Company B: Mechanical repairs and service (heavy vehicles) Yes Yes No Yes Yes Yes Yes Yes Company C: Mechanical repairs and service (light, and commercial) Yes Yes No Yes Yes Yes Yes Yes Company C: Mechanical repairs and service (light, and commercial) administration Yes Yes Yes Yes Yes Yes Yes No Company D: Retail large department store Yes Yes No No No No No No Company E: Major hotel (front of house) Yes Yes No Yes Yes Yes No No Company E: Major hotel (management and administration) Yes Yes Yes Yes Yes Yes No No Company E: Major hotel (events management) No Yes No Yes Yes No No No Company E: Major hotel (restaurant, kitchen) No No No Yes Yes Yes No No Company F: Aviation (passenger services) No Yes Yes No Yes Yes No No Company F: Aviation (cargo services) No Yes No Yes No Yes Yes No Company G: Transport and logistics (taxi) Yes Yes No Yes Yes Yes Yes No Company G: Transport and logistics (taxi administration) Yes Yes Not really No Yes No No No Company H: Financial services (banking) Yes Yes Yes Yes Yes No Yes No Company I: Financial services (financial planning) Yes Yes Yes Yes No Yes Yes No An
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