Non compliant. There is limited evidence to demonstrate that the service is meeting the quality standard and identified Limited outcome for the majority of the people who use the service. Evidence 1. Getting my support right Overall rating Standard 1: Substantial Some Limited get the best support possible, which helps me take control and fulfil my personal ‘I Evidence Evidence Evidence goals and dreams; I am listened to with respect and involved in my care and treatment.’ No. Outcomes Minimum requirements Suggested sources Rating of evidence Substantial Some Limited Evidence Evidence Evidence Minimum requirements are not Finding help Feedback from 1.1 restricted to but must include: referrers/people who use the have a good experience ‘I service. Good information and access when I first seek Service information, service (including self-referral if possible) information, help or user guide/welcome pack, for all people who are eligible for the support.’ publicity materials, which can service, including be print, easy read, pictorial, is continuity in the groups. ‘There electronic or media format. contact I have with Clarity for staff and service users Systems to record and professionals and I don’t about access criteria, staff roles, monitor referrals and service have to keep explaining service limitations and the things over and over usage by people from procedure for terminating the disadvantaged/ minority again.’ service. groups. Support that is flexible and Statement of purpose, referral convenient with regard to timing, protocols, location, choice and accessibility of
Limited Evidence Non compliant. There is limited evidence to demonstrate that the service is meeting the quality standard and identified outcome for the majority of the people who use the service. 1. Standard 1: Getting my support right ‘I get the best support possible, which helps me take control and fulfil my personal goals and dreams; I am listened to with respect and involved in my care and treatment.’ Overall rating Substantial Evidence Some Evidence Limited Evidence No. Outcomes Minimum requirements Suggested sources of evidence Rating Substantial Evidence Some Evidence Limited Evidence 1.1 Finding help ‘I have a good experience when I first seek information, help or support.’ ‘There is continuity in the contact I have with professionals and I don’t have to keep explaining things over and over again.’ Minimum requirements are not restricted to but must include: Good information and access (including self-referral if possible) for all people who are eligible for the service, including groups. Clarity for staff and service users about access criteria, staff roles, service limitations and the procedure for terminating the service. Support that is flexible and convenient with regard to timing, location, choice and accessibility of Feedback from referrers/people who use the service. Service information, service user guide/welcome pack, publicity materials, which can be print, easy read, pictorial, electronic or media format. Systems to record and monitor referrals and service usage by people from disadvantaged/ minority groups. Statement of purpose, referral protocols,
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