outline the next steps in the process of progressing and finalising the draft standards and the quality assessment process. 2 - DRAFT QUALITY STANDARDS the draft quality standards The Quality Standards Consultation Paper proposed eight draft standards: Consumer dignity, autonomy and choice Ongoing assessment and planning with consumers Delivering personal care and/or clinical care Delivering lifestyle services and supports Service environment Feedback and complaints Human resources Organisational governance. Each of the draft standards included: a consumer outcome, such as am treated with dignity and respect’ ‘I an organisation statement, such as organisation has a culture of inclusion, ‘The acceptance and respect for consumers’ a set of requirements, such as organisation demonstrates that each consumer’s ‘The identity, culture and diversity is respected’. For each draft standard, explanatory information detail the rationale for the standard and the evidence supporting the approach adopted. This information was intended to be explanatory only, noting that once the standards are settled, detailed guidance will be developed by the Australian Aged Care Quality Agency (the Quality Agency). This will provide further information for providers, quality surveyors and consumers about how performance against the standards may be evidenced and assessed. Feedback on a single set of standards There was support for a single set of standards, applicable across all aged care programs. Stakeholders noted that this would reduce duplication of effort for providers delivering more than one type of service and be of greater value to consumers. commend the overall approach to having one, single “We framework for the standards for quality in aged care.” Stakeholders also broadly supported the content of the standards noting that they were: effectively structured (in terms of outcome, statement and requirement) better focused on consumer outcomes and goals not overly prescriptive (avoiding the risk of stifling innovation) drafted in appropriate language with the appropriate intent (“It is language I would use”) likely to lead to better conversations between providers and consumers relevant and meaningful
outline the next steps in the process of progressing and finalising the draft standards and the quality assessment process. 2 - DRAFT QUALITY STANDARDS the draft quality standards The Quality Standards Consultation Paper proposed eight draft standards: Consumer dignity, autonomy and choice Ongoing assessment and planning with consumers Delivering personal care and/or clinical care Delivering lifestyle services and supports Service environment Feedback and complaints Human resources Organisational governance. Each of the draft standards included: a consumer outcome, such as ‘I am treated with dignity and respect’ an organisation statement, such as ‘The organisation has a culture of inclusion, acceptance and respect for consumers’ a set of requirements, such as ‘The organisation demonstrates that each consumer’s identity, culture and diversity is respected’. For each draft standard, explanatory information detail the rationale for the standard and the evidence supporting the approach adopted. This information was intended to be explanatory only, noting that once the standards are settled, detailed guidance will be developed by the Australian Aged Care Quality Agency (the Quality Agency). This will provide further information for providers, quality surveyors and consumers about how performance against the standards may be evidenced and assessed. Feedback on a single set of standards There was support for a single set of standards, applicable across all aged care programs. Stakeholders noted that this would reduce duplication of effort for providers delivering more than one type of service and be of greater value to consumers. “We commend the overall approach to having one, single framework for the standards for quality in aged care.” Stakeholders also broadly supported the content of the standards noting that they were: effectively structured (in terms of outcome, statement and requirement) better focused on consumer outcomes and goals not overly prescriptive (avoiding the risk of stifling innovation) drafted in appropriate language with the appropriate intent (“It is language I would use”) likely to lead to better conversations between providers and consumers relevant and meaningful
report_on_the_outcome_of_consultations_on_the_single_aged_care_quality_framework.docx