Step 7: Ongoing mentoring 24 Abbreviations 27 Definitions 27 Leadership 29 Strategy and Planning 35 Financial Management 41 Innovation, Quality and Improvement 53 People 64 Client and Market Focus 77 Introduction This resource is one of a series produced by National Disability Services Victoria to strengthen management capacity in the disability sector. It was developed as a collaborative effort between National Disability Services Victoria, the Victorian Managed Insurance Authority and the Department of Services. The resource was developed in the context of the Victorian Disability Plan 2001–2012, which laid the foundation for significant changes for the disability sector, with a shift to empower people living with a disability to make their own choices and direct their future supports. Community Service Organisations delivering disability services are responding to an increasingly competitive environment by focusing on the customer, improving the quality of services, responding to individual needs and developing more sophisticated governance and management practices. Effective Risk Management is an important part of this strategic response and will contribute to long-term sustainability. Why Risk Management Risk Management is the activities undertaken by an organisation to ensure that it understands the risks that it faces and makes informed decisions in managing these risks. An organisation which undertakes a strong set of risk control activities will: reduce the likelihood and/or consequences of potential adverse events maximise the results of positive events provide decision-makers with information to assess risks in their business operations
Step 7: Ongoing mentoring 24 Abbreviations 27 Definitions 27 Leadership 29 Strategy and Planning 35 Financial Management 41 Innovation, Quality and Improvement 53 People 64 Client and Market Focus 77 Introduction This resource is one of a series produced by National Disability Services Victoria to strengthen management capacity in the disability sector. It was developed as a collaborative effort between National Disability Services Victoria, the Victorian Managed Insurance Authority and the Department of Services. The resource was developed in the context of the Victorian Disability Plan 2001–2012, which laid the foundation for significant changes for the disability sector, with a shift to empower people living with a disability to make their own choices and direct their future supports. Community Service Organisations delivering disability services are responding to an increasingly competitive environment by focusing on the customer, improving the quality of services, responding to individual needs and developing more sophisticated governance and management practices. Effective Risk Management is an important part of this strategic response and will contribute to long-term sustainability. Why Risk Management Risk Management is the activities undertaken by an organisation to ensure that it understands the risks that it faces and makes informed decisions in managing these risks. An organisation which undertakes a strong set of risk control activities will: reduce the likelihood and/or consequences of potential adverse events maximise the results of positive events provide decision-makers with information to assess risks in their business operations
Risk_management_controls_accessible_May17.docx