repatriate to correct ward. Priority Six: Enhancing the way we use communication to influence care and service development Executive Lead: Director of Human Resources Where will the Milestones/ Key Objective Suggested Outcome measures Comments / Next Steps data be collected Trajectory Develop an internal Improvement in Staff Consult and engage with key Staff Attitude Plan to be organisational Attitude Survey scores for: groups to seek feedback/ideas Survey Results developed by 31st communication plan that KF6 Staff reporting good against an agreed plan. 2018 July 2018 – : communication between Implementation Improves staff senior management and from 1st engagement. staff. To undertake a lessons learned September 2018. Ensures staff are from Radiology where the Initial evaluation ‘Happy more aligned with is currently operational. March 2018 of App’ the organisations KF7 - Able to contribute to be ‘Happy App’ values, vision, towards improvement at To develop a plan to roll this out operational objectives and work. within the organisation ensuring throughout Trust priorities. % of necessary resources are by 31st December positive ‘Happy App’ (staff engagement and available. 2018. feedback app indicating what went well) comments to have increased at first 6 month review. Assess the process for Contribution towards Review the patient Complaints, Assessment of Trust’s producing, and the improvements in metrics information service, its process PALs service, process, quality of information for that measure and performance. patient performance and patients that is produced communication with experience quality by 31 May. by the communications patients. scores. Engagement with team to ensure that the Engagement with divisions to divisions in June. process is effective and ensure visibility of performance Launch of the information is of a and issues and improved joint changed process high quality. working in the future. by mid-July. Pull together proposals for improvement and agree these with internal stakeholders. Implement changes.
repatriate to correct ward. Priority Six: Enhancing the way we use communication to influence care and service development Executive Lead: Director of Human Resources Key Objective Suggested Outcome measures Comments / Next Steps Where will the data be collected Milestones/ Trajectory Develop an internal organisational communication plan that : Improves staff engagement. Ensures staff are more aligned with the organisations values, vision, objectives and priorities. Improvement in Staff Attitude Survey scores for: KF6 – Staff reporting good communication between senior management and staff. KF7 - Able to contribute towards improvement at work. % of positive ‘Happy App’ (staff engagement and feedback app indicating what went well) comments to have increased at first 6 month review. Consult and engage with key groups to seek feedback/ideas against an agreed plan. To undertake a lessons learned from Radiology where the ‘Happy App’ is currently operational. To develop a plan to roll this out within the organisation ensuring necessary resources are available. Staff Attitude Survey Results 2018 Plan to be developed by 31st July 2018 Implementation from 1st September 2018. Initial evaluation March 2018 of ‘Happy App’ to be operational throughout Trust by 31st December 2018. Assess the process for producing, and the quality of information for patients that is produced by the communications team to ensure that the process is effective and the information is of a high quality. Contribution towards improvements in metrics that measure communication with patients. Review the Trust’s patient information service, its process and performance. Engagement with divisions to ensure visibility of performance and issues and improved joint working in the future. Pull together proposals for improvement and agree these with internal stakeholders. Implement changes. Complaints, PALs service, patient experience scores. Assessment of process, performance and quality by 31 May. Engagement with divisions in June. Launch of changed process by mid-July.
Quality%20Account%202017-2018%20v10.docx