Weekly planning Using the 57 report and the Thu Kendra and Schedule is produced by team and scheduling inspection look ahead data, team and flex points are understood create a mock schedule. by all. Walk-in interruptions Simulate walk-in callers and will be routed to manager for determine how disposition and not handled by communication is other team members. conducted. Build next week’s plan Thu Kendra and Schedule will be built with team inspection list and existing other pending duties New phone Dial into FCHD phone system Thu Becki New message will be available. messaging as a customer. Listen to Navigation to Environmental message and navigate to Team will be routed to Team Environmental team and also Manager’s line and imminent to imminent health hazard health hazard reports will be reporting area routed to the admin number. New physical Walk through environmental Wed Kaizen Team Signage will be clearly posted communication offices and determine office showing office hours at the materials hours front entry and also at the environmentalists offices. Office hours Observe office hours and Fri Kaizen Team Strict control of hours will lead process test processing of pending issues to team getting into the field promptly at 9:30 and interruptions will be managed by Manager. 15. Results: paste graph/table of actual trial performance Area Test Test Output Test Pass/Fail Schedule created. Manager Pass Weekly planning Using the 57 report and the inspection took all queries during and scheduling look ahead data, create a mock schedule. simulation Simulate walk-in callers and determine how communication is conducted. Plan successfully created Pass Build next week’s plan Phone messages were Pass New phone Dial into FCHD phone system as a successfully changed and are messaging customer. Listen to message and navigate forwarded to the correct to Environmental team and also to extensions. imminent health hazard reporting area New signage posted at front Pass New physical Walk through environmental offices and and on offices. All are visible communication determine office hours materials Pass Office hours Observe office hours and processing of process test pending issues
Weekly planning and scheduling Using the 57 report and the inspection look ahead data, create a mock schedule. Simulate walk-in callers and determine how communication is conducted. Thu Kendra and team Schedule is produced by team and flex points are understood by all. Walk-in interruptions will be routed to manager for disposition and not handled by other team members. Build next week’s plan Thu Kendra and team Schedule will be built with inspection list and existing other pending duties New phone messaging Dial into FCHD phone system as a customer. Listen to message and navigate to Environmental team and also to imminent health hazard reporting area Thu Becki New message will be available. Navigation to Environmental Team will be routed to Team Manager’s line and imminent health hazard reports will be routed to the admin number. New physical communication materials Walk through environmental offices and determine office hours Wed Kaizen Team Signage will be clearly posted showing office hours at the front entry and also at the environmentalists offices. Office hours process test Observe office hours and processing of pending issues Fri Kaizen Team Strict control of hours will lead to team getting into the field promptly at 9:30 and interruptions will be managed by Manager. 15. Results: paste graph/table of actual trial performance Area Test Test Output Test Pass/Fail Weekly planning and scheduling Using the 57 report and the inspection look ahead data, create a mock schedule. Simulate walk-in callers and determine how communication is conducted. Schedule created. Manager took all queries during simulation Pass Build next week’s plan Plan successfully created Pass New phone messaging Dial into FCHD phone system as a customer. Listen to message and navigate to Environmental team and also to imminent health hazard reporting area Phone messages were successfully changed and are forwarded to the correct extensions. Pass New physical communication materials Walk through environmental offices and determine office hours New signage posted at front and on offices. All are visible Pass Office hours process test Observe office hours and processing of pending issues Pass
PRISM_FCHD_KAIZENProject%20Team-1.docx