Person Specification Key Skills and Experience Criteria Description Essential or Desirable Experience List the key experiences that an Experience in a customer facing environment and able to E individual would need to be able to demonstrate appropriate skills. do the role. Be careful not to quantify this in ‘years’. Experience of dealing with complex situations in a pressurised E e.g. Experience working with finance environment. IT systems. Experience of dealing with situations involving conflict. E Experience of dealing with sensitive and confidential information. E Experience of hotel booking system D Experience of cash handling D Experience of fire alarm systems D Skills Customer Service skills E List the key skills that an individual would need to be able to do the Strong communication skills (both written, spoken and by E role. Be careful not to quantify this in ‘years’. telephone) E.g. Advanced Excel. IT Literate E Able to work on own initiative and under pressure E Attention to detail & resourceful E Physically able to undertake security patrols, first aid duties and E postal duties E Pragmatism & good judgement E Tactful/sensitive to situations E Able to remain calm under pressure E Able to maintain confidentiality Qualifications Competent standard of literacy, numerically literate. E List the key qualifications that an individual would need to be able to Educated to a level appropriate for a customer facing role, able to E do the role. Be careful not to overstate the level required. demonstrate a good command of the English language and correct grammar.
Person Specification Key Skills and Experience Criteria Description Essential or Desirable Experience List the key experiences that an individual would need to be able to do the role. Be careful not to quantify this in ‘years’. e.g. Experience working with finance IT systems. Experience in a customer facing environment and able to demonstrate appropriate skills. Experience of dealing with complex situations in a pressurised environment. Experience of dealing with situations involving conflict. Experience of dealing with sensitive and confidential information. Experience of hotel booking system Experience of cash handling Experience of fire alarm systems E E E E D D D Skills List the key skills that an individual would need to be able to do the role. Be careful not to quantify this in ‘years’. E.g. Advanced Excel. Customer Service skills Strong communication skills (both written, spoken and by telephone) IT Literate Able to work on own initiative and under pressure Attention to detail & resourceful Physically able to undertake security patrols, first aid duties and postal duties Pragmatism & good judgement Tactful/sensitive to situations Able to remain calm under pressure Able to maintain confidentiality E E E E E E E E E E Qualifications List the key qualifications that an individual would need to be able to do the role. Be careful not to overstate the level required. Competent standard of literacy, numerically literate. Educated to a level appropriate for a customer facing role, able to demonstrate a good command of the English language and correct grammar. E E
Porter_-_Further_Particulars_g9lljBz.docx