in the planning application process. Feedback from User Forums Too many conditions attached to Set up of a working group to examine the issue Planning Permissions and suggested and draft new conditions. Also review protocol outdated use of materials (slate and for attaching conditions. render). Through our various forms of customer Comments are regularly made by a Amendments to policies and procedures are and staff engagement: user forums, wide range of public and private sector made and additional services are provided if questionnaires both paper and agencies and staff on a wide variety of possible to ensure our service remains customer electronic, newsletters and one to one Building Standards issues. focused. All service improvements are logged on meetings service improvements have our service improvement log which can be been identified and these are logged in viewed on our webpages: our Building Standards Service Improvement Log which is published and regularly updated on our webpages Angus Gilmour, Head of Planning and Regulatory Services, 19 July 2016
in the planning application process. Feedback from User Forums Too many conditions attached to Planning Permissions and suggested outdated use of materials (slate and render). Set up of a working group to examine the issue and draft new conditions. Also review protocol for attaching conditions. Through our various forms of customer and staff engagement: user forums, questionnaires both paper and electronic, newsletters and one to one meetings service improvements have been identified and these are logged in our Building Standards Service Improvement Log which is published and regularly updated on our webpages Comments are regularly made by a wide range of public and private sector agencies and staff on a wide variety of Building Standards issues. Amendments to policies and procedures are made and additional services are provided if possible to ensure our service remains customer focused. All service improvements are logged on our service improvement log which can be viewed on our webpages: Angus Gilmour, Head of Planning and Regulatory Services, 19 July 2016
pr_services_apr_2015-16.docx