Provide consistently excellent and immediate customer service, including having an assigned company representative who will visit library staff on multiple occasions each year, responding to all routine inquiries within two business days, and responding to requests marked by library staff as urgent within 24 hours Have a successful record with SCLC and other large public libraries Accept the vouchering system and payment timetables of the SCLC Language Materials The SCLC requires the services of a vendor to supply books and media in selected non-English languages and ship them to the library as ordered with no duplication of titles. The successful vendor will: Have a process in place to ensure that all titles supplied by the vendor as new are not already in the SCLSNJ collection Provide competitive discounts (include discount information in Appendix A) Provide MARC bibliographic records or reference numbers for bibliographic records available from SkyRiver Provide consistently excellent and immediate customer service by having an assigned company representative, responding to all routine inquiries within two business days, and responding to requests marked by library staff as urgent within 24 hours Have a successful track record with SCLC and other large public libraries Accept the vouchering system and payment timetables of the SCLC In addition, preference will be given to a vendor who will: Accept orders in EDI format and provide electronic invoicing for the library’s ILS (currently Innovative Millennium; possible migration to take place in 2017) Support automated processing of bibliographic and order records through the library’s ILS (currently via Millennium’s Quick Click feature) Provide physical processing of books at a reasonable cost (include costs for processing services in Appendix B) Provide full cataloging services at a reasonable cost (include cataloging costs in Appendix B) Large Type Books The SCLC requires the services of a vendor to provide type books and large type books on standing order. The successful vendor(s) will:
Provide consistently excellent and immediate customer service, including having an assigned company representative who will visit library staff on multiple occasions each year, responding to all routine inquiries within two business days, and responding to requests marked by library staff as urgent within 24 hours Have a successful record with SCLC and other large public libraries Accept the vouchering system and payment timetables of the SCLC Language Materials The SCLC requires the services of a vendor to supply books and media in selected non-English languages and ship them to the library as ordered with no duplication of titles. The successful vendor will: Have a process in place to ensure that all titles supplied by the vendor as new are not already in the SCLSNJ collection Provide competitive discounts (include discount information in Appendix A) Provide MARC bibliographic records or reference numbers for bibliographic records available from SkyRiver Provide consistently excellent and immediate customer service by having an assigned company representative, responding to all routine inquiries within two business days, and responding to requests marked by library staff as urgent within 24 hours Have a successful track record with SCLC and other large public libraries Accept the vouchering system and payment timetables of the SCLC In addition, preference will be given to a vendor who will: Accept orders in EDI format and provide electronic invoicing for the library’s ILS (currently Innovative Millennium; possible migration to take place in 2017) Support automated processing of bibliographic and order records through the library’s ILS (currently via Millennium’s Quick Click feature) Provide physical processing of books at a reasonable cost (include costs for processing services in Appendix B) Provide full cataloging services at a reasonable cost (include cataloging costs in Appendix B) Large Type Books The SCLC requires the services of a vendor to provide type books and large type books on standing order. The successful vendor(s) will:
RFP-ExemptServicesLibraryMaterials2017.docx