Regulating Remote Services in Other Industries Using ICT for providing services at a distance is not unique to medicine and many other professions such as financial, legal, or engineering services have benefitted from the ICT development. In this section we review associate guidance and policies by relevant regulatory bodies and professional associations. More specifically, we have reviewed the following professions: engineering, surveying, and legal advice. We base on findings on desk research, a review of relevant professional guidance and interviews with representatives of professional regulatory bodies. Engineering The UK’s Engineering Council is the main regulatory body for the engineering profession. We reviewed the Engineering Council’s Standards that define registration process and competence requirements and Guidance that deal with ethics, risk, security, and sustainability. We also held short conversations with the Engineering Council and the Institution of Engineering and Technology (one of 35 professional bodies for engineers). Examples of remote services range from basic remote IT support, to equipment monitoring and maintenance services using ICT, and complex technical work involving devices (measurement tools, manipulators, robots, etc.) controlled by an engineer in another location. Remote engineering might be a preferred option where there are additional health and safety risks, e.g. nuclear power sites, or for sites that might be difficult to reach, e.g. underwater works. There seems to be no recognised definition of remote engineering services. An internet search suggests that remote services happen when the engineer located in one place uses ICT to work on a technical assignment or system located elsewhere (with or without support of engineers at the remote site). As with any other engineering problem, a remote engineering service would involve some degree of thinking and searching for a solution, and in this respect, it would resemble telemedicine. It also seems that there is no special guidance for providing remote engineering services all rules and — recommendations apply to remote services as if they were provided on site. Surveying The Royal Institute of Chartered Surveyors (RICS) is the regulatory professional body for UK-based surveyors. A simple internet search indicates that companies providing remote services tend to use ICT and remotely controlled devices to survey a building or a plot of land. For example, a client might send photos of the building to the surveyor who would analyse the quality of construction work and materials used and provide recommendations on the property value or potential repairs. Another example of remote services would be the use of video-drones to examine a high building without installing scaffolding or using
Regulating Remote Services in Other Industries Using ICT for providing services at a distance is not unique to medicine and many other professions such as financial, legal, or engineering services have benefitted from the ICT development. In this section we review associate guidance and policies by relevant regulatory bodies and professional associations. More specifically, we have reviewed the following professions: engineering, surveying, and legal advice. We base on findings on desk research, a review of relevant professional guidance and interviews with representatives of professional regulatory bodies. Engineering The UK’s Engineering Council is the main regulatory body for the engineering profession. We reviewed the Engineering Council’s Standards that define registration process and competence requirements and Guidance that deal with ethics, risk, security, and sustainability. We also held short conversations with the Engineering Council and the Institution of Engineering and Technology (one of 35 professional bodies for engineers). Examples of remote services range from basic remote IT support, to equipment monitoring and maintenance services using ICT, and complex technical work involving devices (measurement tools, manipulators, robots, etc.) controlled by an engineer in another location. Remote engineering might be a preferred option where there are additional health and safety risks, e.g. nuclear power sites, or for sites that might be difficult to reach, e.g. underwater works. There seems to be no recognised definition of remote engineering services. An internet search suggests that remote services happen when the engineer located in one place uses ICT to work on a technical assignment or system located elsewhere (with or without support of engineers at the remote site). As with any other engineering problem, a remote engineering service would involve some degree of thinking and searching for a solution, and in this respect, it would resemble telemedicine. It also seems that there is no special guidance for providing remote engineering services — all rules and recommendations apply to remote services as if they were provided on site. Surveying The Royal Institute of Chartered Surveyors (RICS) is the regulatory professional body for UK-based surveyors. A simple internet search indicates that companies providing remote services tend to use ICT and remotely controlled devices to survey a building or a plot of land. For example, a client might send photos of the building to the surveyor who would analyse the quality of construction work and materials used and provide recommendations on the property value or potential repairs. Another example of remote services would be the use of video-drones to examine a high building without installing scaffolding or using
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