Toolkit Guide Key elements Suggested Activity Timetable and Description Reference Documents Responsibilities Identify lead officers Lead officers Identify services within scope and identify lead officer(s) to manage the project, ideally one representative from RS and one from ED. Senior manager / Senior manager / lead Obtain senior management support from both RS and ED. This is essential as it officer underpins the importance of the project and adds context. Support can be formal or organisational informal as long as there is a clear senior leadership. endorsement Introduction and Lead officers and key Lead officers meet the RS leads in scope and ED leads to brief and support. leads from services Facilitators for group work are identified and the brief is discussed. Planning planning meeting includes preparing a brief presentation of the key service objectives for businesses. Within one week of It is stressed that the workshop is not about presentations describing services: it senior manager must be interactive to create the relationships needed to progress. endorsement Invite participants Within 5-10 working Lead officers invite identified officers to the workshop. It is recommended that the days mix includes customer services and administrative support as well as RS and ED officers Send pre Regulators are sent a pre-questionnaire to provide baseline data on perceptions, knowledge and understanding of respective services. questionnaire Workshop 1: Within 10-15 working This is a facilitated workshop for all RS and ED staff (including customer services / days business admin). Officers who have never met have an opportunity to share
Toolkit Guide Key elements Activity Suggested Timetable and Responsibilities Description Reference Documents Identify lead officers Lead officers Identify services within scope and identify lead officer(s) to manage the project, ideally one representative from RS and one from ED. Senior manager / organisational endorsement Senior manager / lead officer Obtain senior management support from both RS and ED. This is essential as it underpins the importance of the project and adds context. Support can be formal or informal as long as there is a clear senior leadership. Introduction and planning meeting Lead officers and key leads from services Within one week of senior manager endorsement Lead officers meet the RS leads in scope and ED leads to brief and support. Facilitators for group work are identified and the brief is discussed. Planning includes preparing a brief presentation of the key service objectives for businesses. It is stressed that the workshop is not about presentations describing services: it must be interactive to create the relationships needed to progress. Invite participants Within 5-10 working days Lead officers invite identified officers to the workshop. It is recommended that the mix includes customer services and administrative support as well as RS and ED officers Send pre questionnaire Regulators are sent a pre-questionnaire to provide baseline data on perceptions, knowledge and understanding of respective services. Workshop 1: Within 10-15 working days This is a facilitated workshop for all RS and ED staff (including customer services / business admin). Officers who have never met have an opportunity to share
resource18bbfa-economic-development-toolkit.docx