Service: Police Services Performance measures 2014-15 2015-16 2015-16 Actual Target/ Actual Estimate SDS Notes RoGS Plan 2015-16 Strategic 1 9.8 10.8 Rate of complaints ≤9.8 against police per 100 sworn (operational) staff Public perception of police 2 professionalism and image 87.8% 86.3% Police perform their job ≥85% professionally 76.5% 75.7% Police treat people fairly ≥75% and equally 76.4% 74.2% Police are honest ≥75% I do have confidence in the 88% 87.3%  ≥85% police Satisfaction of members of 3 85.2% 83.7% ≥85% the public who had contact with police in the last twelve months 4 $434 $445 Cost of policing services $442 per person Percentage of 5 0.01% 0.005% ≤0.05% prosecutions where costs were awarded against the police Notes: Sworn operational staff refers to a police officer employed by the QPS who has sworn the Oath of Office under the Police Service Administration Act 1990, and whose primary duty is the delivery of police or police-related services to an external customer, including officers seconded to PSBA and the Crime and Corruption Commission. ‘Complaints’ are defined as statements by members of the public regarding police conduct, including officers on, off or unknown duty, when a person was in police custody or had voluntary dealing with the police. RoGS 2016 reported that Queensland had the second lowest rate of complaints against police per 100 sworn staff out of the eight reporting jurisdictions in 2014-15. Public perception is measured against the results of the National Survey of Community Satisfaction with Policing. The National Survey of Community Satisfaction with Policing is a general community survey. Respondents to these questions may or may not have had contact with police in the last 12 months.
Service: Police Services Performance measures Notes Strategic Plan 2015-16 SDS RoGS 2014-15 Actual 2015-16 Target/ Estimate 2015-16 Actual Rate of complaints against police per 100 sworn (operational) staff 1 9.8 ≤9.8 10.8 Public perception of police professionalism and image 2 Police perform their job professionally 87.8% ≥85% 86.3% Police treat people fairly and equally 76.5% ≥75% 75.7% Police are honest 76.4% ≥75% 74.2% I do have confidence in the police  88% ≥85% 87.3% Satisfaction of members of the public who had contact with police in the last twelve months 3 85.2% ≥85% 83.7% Cost of policing services per person 4 $434 $442 $445 Percentage of prosecutions where costs were awarded against the police 5 0.01% ≤0.05% 0.005% Notes: Sworn operational staff refers to a police officer employed by the QPS who has sworn the Oath of Office under the Police Service Administration Act 1990, and whose primary duty is the delivery of police or police-related services to an external customer, including officers seconded to PSBA and the Crime and Corruption Commission. ‘Complaints’ are defined as statements by members of the public regarding police conduct, including officers on, off or unknown duty, when a person was in police custody or had voluntary dealing with the police. RoGS 2016 reported that Queensland had the second lowest rate of complaints against police per 100 sworn staff out of the eight reporting jurisdictions in 2014-15. Public perception is measured against the results of the National Survey of Community Satisfaction with Policing. The National Survey of Community Satisfaction with Policing is a general community survey. Respondents to these questions may or may not have had contact with police in the last 12 months.
QPS%20Annual%20Report%202015-16.docx