Notes from Focus Group E held at Skills for People in Newcastle on 16 December 2013 participants took part in the Focus Group. Question/Area Comments General One female participant commented that it was very important to her comments at to be seen by a female doctor. the beginning Participants felt that involved in the training of health of the session professionals was very important and was making a big difference to health care how things were being done. Some participants were involved in – training through Skills for People. Participants wanted to acknowledge the excellent services provided by ambulance crews. One participant commented that their pharmacist was really helpful as they provided home delivery of prescriptions. However another participant noted that braille was available on the tablet pack, which was seen as being very helpful, but they wanted the same information to be routinely available in easy read as well. General Participants commented that social care was very important that – comments at they needed carers to help them with everyday tasks such as the beginning cooking. of the session don’t trust my social worker they try and tell you what is best for “I – social care you” – tell them what I want, but they don’t hear” “I they listen, sometimes they don’t” “Sometimes never see the same person twice” “I General can really tell the staff that have had training by a person with “I comments at learning disabilities it should be a requirement for all medical staff – the beginning to have specialist training by a person with a learning disabilities” of the session think we should get them when they are first in training they are “I – more likely to listen!” – communication Question 1 Very mixed reaction and responses from participants to this Do you find it question. A number of participants said that they found it difficult to difficult to see, read information. to hear, to have dyslexia, so could not read information” “I speak, to read would depend on the situation and what was being asked” “It or to would ask for support” “I understand what is being said? Question 2 always take someone with me [when I use services], as otherwise “I Do you get I would not understand. I organise it myself in advance” help to prefer it when I can talk directly to someone on a one-to-one “I communicate basis” when you use NHS or Social
Notes from Focus Group E held at Skills for People in Newcastle on 16 December 2013 participants took part in the Focus Group. Question/Area Comments General comments at the beginning of the session – health care One female participant commented that it was very important to her to be seen by a female doctor. Participants felt that involved in the training of health professionals was very important and was making a big difference to how things were being done. Some participants were involved in training through Skills for People. Participants wanted to acknowledge the excellent services provided by ambulance crews. One participant commented that their pharmacist was really helpful as they provided home delivery of prescriptions. However another participant noted that braille was available on the tablet pack, which was seen as being very helpful, but they wanted the same information to be routinely available in easy read as well. General comments at the beginning of the session – social care Participants commented that social care was very important – that they needed carers to help them with everyday tasks such as cooking. “I don’t trust my social worker – they try and tell you what is best for you” “I tell them what I want, but they don’t hear” “Sometimes they listen, sometimes they don’t” “I never see the same person twice” General comments at the beginning of the session – communication “I can really tell the staff that have had training by a person with learning disabilities – it should be a requirement for all medical staff to have specialist training by a person with a learning disabilities” “I think we should get them when they are first in training – they are more likely to listen!” Question 1 Do you find it difficult to see, to hear, to speak, to read or to understand what is being said? Very mixed reaction and responses from participants to this question. A number of participants said that they found it difficult to read information. “I have dyslexia, so could not read information” “It would depend on the situation and what was being asked” “I would ask for support” Question 2 Do you get help to communicate when you use NHS or Social “I always take someone with me [when I use services], as otherwise I would not understand. I organise it myself in advance” “I prefer it when I can talk directly to someone on a one-to-one basis”
rep-five-nat-focus-grps.docx