incomplete impact assessments Amount of application Another outcome measure of overall rework caused by effectiveness of the change control inadequate change process specification Reduced time and effort Positive outcome measure reflecting required to make changes the overall goal of change control Percent of total changes Measures compliance with change that are emergency fixes control process. A high number of emergency changes is evidence that people may be the system, “gaming” claiming something is an emergency in order to avoid formal change control. Helpful in measuring compliance with DS6.3 Percent of unsuccessful Negative outcome measure of changes to the compliance with DS6.2 infrastructure due to inadequate change specifications Number of changes not Negative outcome measure of overall formally tracked, reported, effectiveness of change control process, or authorized measures compliance with DS6.1 Number of backlogged Efficiency measure for DS6.4 change request Percent of changes Compliance with change control recorded and tracked with processes requires timely feedback on automated tools requests. This metric assesses efficiency of DS6.4 Percent of changes that Overall measure of effectiveness of follow formal change change control; also useful to assess control process DS6.3 Ratio of accepted to Feedback to employees; relevant to refused change requests DS6.4
incomplete impact assessments Amount of application rework caused by inadequate change specification Another outcome measure of overall effectiveness of the change control process Reduced time and effort required to make changes Positive outcome measure reflecting the overall goal of change control Percent of total changes that are emergency fixes Measures compliance with change control process. A high number of emergency changes is evidence that people may be “gaming” the system, claiming something is an emergency in order to avoid formal change control. Helpful in measuring compliance with DS6.3 Percent of unsuccessful changes to the infrastructure due to inadequate change specifications Negative outcome measure of compliance with DS6.2 Number of changes not formally tracked, reported, or authorized Negative outcome measure of overall effectiveness of change control process, measures compliance with DS6.1 Number of backlogged change request Efficiency measure for DS6.4 Percent of changes recorded and tracked with automated tools Compliance with change control processes requires timely feedback on requests. This metric assesses efficiency of DS6.4 Percent of changes that follow formal change control process Overall measure of effectiveness of change control; also useful to assess DS6.3 Ratio of accepted to refused change requests Feedback to employees; relevant to DS6.4
rais12_SM_CH10.docx