Preface to draft of Standard 1: Comprehensive care Indicators in this Standard Indicators from different sections of the 4th edition Standards that relate to Comprehensive Care have been brought together into this Standard. These Indicators specify the care that general practices and clinicians need to directly provide to their patients, as well as the systems that support patient care. New Indicators New Description and explanation Other comments Indicator 1.3 C Practices need to manage urgent results This was included in the explanatory notes ► that are identified of the 4th edition but there was no Indicator. This Indicator has been included in response to that identified gap in the 4th edition Standards. 1.5 D Practices need to have a reminder This was included in the explanatory notes ► system of the 4th edition but there was no Indicator. This Indicator has been included in response to that identified gap in the 4th edition Standards. Mapping of the 5th edition to the 4th edition Standards 4th edition 5th edition 5th edition Indicator Criterion and Criterion Indicator A. Our practice provides different consultation types to ► 1.1.1 B ► accommodate patients’ needs. 1.1 – Responsive B. Our practice has a triage system. 1.1.1 A ► ► system for C. Our hold message’ advises patients to call 000 in case of ► ‘on patient care an emergency (applicable only if the practice has an on-hold 1.1.2 C message). 1.2 Home A. Our patients can access home and other visits, both within – ► 1.1.3 A ► and other visits and outside normal opening hours, when safe and reasonable. A. Our patients can access care. 1.1.4 A ► ► 1.3 Care – B. Our patients are alerted to processes to access after-hours ► 1.1.4 B ► outside normal care. opening hours C. Time-critical results identified outside normal opening hours ► New Indicator are managed by our practice.
Preface to draft of Standard 1: Comprehensive care Indicators in this Standard Indicators from different sections of the 4th edition Standards that relate to Comprehensive Care have been brought together into this Standard. These Indicators specify the care that general practices and clinicians need to directly provide to their patients, as well as the systems that support patient care. New Indicators New Indicator Description and explanation Other comments 1.3 ► C Practices need to manage urgent results that are identified This was included in the explanatory notes of the 4th edition but there was no Indicator. This Indicator has been included in response to that identified gap in the 4th edition Standards. 1.5 ► D Practices need to have a reminder system This was included in the explanatory notes of the 4th edition but there was no Indicator. This Indicator has been included in response to that identified gap in the 4th edition Standards. Mapping of the 5th edition to the 4th edition Standards 5th edition Criterion 5th edition Indicator 4th edition Criterion and Indicator 1.1 – Responsive system for patient care ► A. Our practice provides different consultation types to accommodate patients’ needs. 1.1.1 ► B ► B. Our practice has a triage system. 1.1.1 ► A ► C. Our ‘on hold message’ advises patients to call 000 in case of an emergency (applicable only if the practice has an on-hold message). 1.1.2 C 1.2 – Home and other visits ► A. Our patients can access home and other visits, both within and outside normal opening hours, when safe and reasonable. 1.1.3 ► A 1.3 – Care outside normal opening hours ► A. Our patients can access care. 1.1.4 ► A ► B. Our patients are alerted to processes to access after-hours care. 1.1.4 ► B ► C. Time-critical results identified outside normal opening hours are managed by our practice. New Indicator
racgp-standards-for-general-practices-5th-edition-consultation-draft.docx