If a client has a Home Care Package approval, the details of pending packages and assigned packages will be displayed care underneath ‘Current approvals’. Further details of the changes to Home Care Packages can be found on the page on the Department of Health website. The tab contains a record of: ‘Services’ Services the client is currently receiving Services that are pending (Not yet in place) Service referrals yet to be accepted Previous services the client has received. The Aged Care tab will show the history of interactions with My ‘My Interactions’ client’s Aged Care, for example, a phone call to the My Aged Care contact centre. The Notes tab contains notes that have been created about the client. There are five different types of notes, listed in the table below. Note type Who can Who can Description Examples add? view? Client story Assessor Client A summary of the Mrs Jones has just current been discharged from client’s Assessor circumstances. hospital and is seeking help at home. Provider Lives with her husband and has early onset dementia. Observations Provider Provider Observations from There is a dog on the service provider property. Assessor Assessor and/or assessors’ interactions with the Mrs Smith seems more client. energetic than she did during my last visit.
If a client has a Home Care Package approval, the details of pending packages and assigned packages will be displayed underneath ‘Current care approvals’. Further details of the changes to Home Care Packages can be found on the page on the Department of Health website. The ‘Services’ tab contains a record of: Services the client is currently receiving Services that are pending (Not yet in place) Service referrals yet to be accepted Previous services the client has received. The ‘My Aged Care Interactions’ tab will show the client’s history of interactions with My Aged Care, for example, a phone call to the My Aged Care contact centre. The Notes tab contains notes that have been created about the client. There are five different types of notes, listed in the table below. Note type Who can add? Who can view? Description Examples Client story Assessor Client Assessor Provider A summary of the client’s current circumstances. Mrs Jones has just been discharged from hospital and is seeking help at home. Lives with her husband and has early onset dementia. Observations Provider Assessor Provider Assessor Observations from service provider and/or assessors’ interactions with the client. There is a dog on the property. Mrs Smith seems more energetic than she did during my last visit.
qrg_-_navigating_and_viewing_information_in_the_client_record.docx