1 The learner will Understand quality in businesses The learner must know: Assessment Requirements Evidence Location 1.a What is meant by Total Learners should explain what The following assessment methods can Quality is meant by Total Quality be used in the assessment of this Management (TQM) and Management (TQM) and standard: quality quality assurance Written tasks/questions and answers assurance Oral questions and answers 1.b The principles of a TQM Learners should identify the Group discussion policy within an principles of a TQM policy Written or pictorial information organisation within an organisation This list is not exhaustive and other appropriate assessment methods may be 1.c The application of the Learners should describe the used. policy application of the policy
1 The learner will Understand quality in businesses The learner must know: Assessment Requirements Evidence Location 1.a What is meant by Total Quality Management (TQM) and quality assurance Learners should explain what is meant by Total Quality Management (TQM) and quality assurance The following assessment methods can be used in the assessment of this standard: Written tasks/questions and answers Oral questions and answers Group discussion Written or pictorial information This list is not exhaustive and other appropriate assessment methods may be used. 1.b The principles of a TQM policy within an organisation Learners should identify the principles of a TQM policy within an organisation 1.c The application of the policy Learners should describe the application of the policy
Quality%20and%20Customer%20Care%20L2%20L3.docx