Review QOCs for trends in service types Quarterly QM Director Documentation concerns go across all and or providers. providers and cover areas of services provided not true to model; notes not written, assessments not complete or accurate, polypharmacy, outpatient and enhanced services are the ones with the most concerns. Review critical incidents to identify Quarterly Complaints and Largest majority of incidents are sent by trends in service type submitting Incident Reports residential providers. Also noted are a incidents. Manager number of providers not submitting incident reports timely. A plan of correction process has been implemented for those providers. Internal Workplan for Monitoring Communications Department Review the Annual Training Plan to Biannually QM Director, Training N/A monitor inclusion of feedback from Coordinator and/or external and internal sources, including Community Relations CLT . Director Internal Workplan for Monitoring Information Technology IT will report validation of data transfer. Quarterly Will be reported by IT at QMC
Review QOCs for trends in service types and or providers. Quarterly QM Director Documentation concerns go across all providers and cover areas of services provided not true to model; notes not written, assessments not complete or accurate, polypharmacy, outpatient and enhanced services are the ones with the most concerns. Review critical incidents to identify trends in service type submitting incidents. Quarterly Complaints and Incident Reports Manager Largest majority of incidents are sent by residential providers. Also noted are a number of providers not submitting incident reports timely. A plan of correction process has been implemented for those providers. Internal Workplan for Monitoring Communications Department Review the Annual Training Plan to monitor inclusion of feedback from external and internal sources, including CLT . Biannually QM Director, Training Coordinator and/or Community Relations Director N/A Internal Workplan for Monitoring Information Technology IT will report validation of data transfer. Quarterly Will be reported by IT at QMC
QMC-Exec-Summary-3rd-Qtr-jan-march-Copy.docx