2 Individuals have Service users have Annually Council Audit of assessments/reviews choice and control or as Inspection carried out show that service been involved in over their care required users have been involved in their their assessment assessment and their views have been taken into consideration. Individuals have been provided with Interviews with service users appropriate show that service users have information and been provided with appropriate advice to make information and advice about what equipment/adaptations are informed decisions available to them as required. about their care Service user satisfaction surveys show service users are happy with the service they received 6 Individuals are Information is Copies of literature and Annually Council Supported to or as Inspection information provided to service provided to service Make Informed required users are in an accessible format users in clear, Decisions about and are regularly reviewed. accessible formats their Care suitable Staff training records show staff are appropriately trained to Staff are aware of provide the service for different possible barriers to client groups. communication and how to mitigate this Interviews with staff Advocacy is Interviews with Service Users provided for service Records of when advocacy is users when provided for service users required. requiring this. Staff are aware of Referrals for an MCA assessment the requirements have been made appropriately. under the Mental Capacity Act and know how to refer service users for an MCA assessment 4 Individuals are Annually Council The provider has Recruitment Policy and safe or as Inspection Procedure in place and reviewed followed required periodically. appropriate recruitment Records of the recruitment procedures to process followed. This must ensure staff are include: suitable for the role, Enhanced DBS checks including ensuring Adoption of the College of enhanced DBS Occupational Therapy Professional Standards checks are in place for Occupational Therapy
2 Individuals have choice and control over their care Service users have been involved in their assessment Individuals have been provided with appropriate information and advice to make informed decisions about their care Audit of assessments/reviews carried out show that service users have been involved in their assessment and their views have been taken into consideration. Interviews with service users show that service users have been provided with appropriate information and advice about what equipment/adaptations are available to them as required. Service user satisfaction surveys show service users are happy with the service they received Annually or as required Council Inspection 6 Individuals are Supported to Make Informed Decisions about their Care Information is provided to service users in clear, accessible formats suitable Staff are aware of possible barriers to communication and how to mitigate this Advocacy is provided for service users when required. Staff are aware of the requirements under the Mental Capacity Act and know how to refer service users for an MCA assessment Copies of literature and information provided to service users are in an accessible format and are regularly reviewed. Staff training records show staff are appropriately trained to provide the service for different client groups. Interviews with staff Interviews with Service Users Records of when advocacy is provided for service users requiring this. Referrals for an MCA assessment have been made appropriately. Annually or as required Council Inspection 4 Individuals are safe The provider has followed appropriate recruitment procedures to ensure staff are suitable for the role, including ensuring enhanced DBS checks are in place Recruitment Policy and Procedure in place and reviewed periodically. Records of the recruitment process followed. This must include: Enhanced DBS checks Adoption of the College of Occupational Therapy Professional Standards for Occupational Therapy Annually or as required Council Inspection
ps2017514-itt-otsima-appendix2-v01.docx