identifying information is re-verified with Customer. ABC MOTORS is Investigation to determine if account Additional documentation notified by a ABC was made fraudulently. must be provided to resolve MOTORS, a victim of discrepancy and continue identity theft, a law application process. Contact enforcement authority, or lender as necessary. any other person that it has opened a fraudulent Notify law enforcement as account for a person appropriate. engaged in identity theft. If the results of the investigation do not indicate fraud, all contact and identifying information is re-verified with Customer. Personal identifying Investigate complaint, interview Terminate application/credit information provided by individuals as appropriate until identity has been the Customer is accurately resolved; refuse associated with known to continue attempting to fraudulent collect on the account until activity as indicated by identity has been resolved. internal or third-party sources used by the ABC Notify law enforcement as MOTORS. For example: appropriate. - The address on an application is the same as If the results of the the address provided on a investigation do not indicate fraudulent application; or fraud, all contact and - The phone number on identifying information is an application is the same re-verified with Customer. as the number provided on a fraudulent application.
identifying information is re-verified with Customer. ABC MOTORS is notified by a ABC MOTORS, a victim of identity theft, a law enforcement authority, or any other person that it has opened a fraudulent account for a person engaged in identity theft. Investigation to determine if account was made fraudulently. Additional documentation must be provided to resolve discrepancy and continue application process. Contact lender as necessary. Notify law enforcement as appropriate. If the results of the investigation do not indicate fraud, all contact and identifying information is re-verified with Customer. Personal identifying information provided by the Customer is associated with known fraudulent activity as indicated by internal or third-party sources used by the ABC MOTORS. For example: - The address on an application is the same as the address provided on a fraudulent application; or - The phone number on an application is the same as the number provided on a fraudulent application. Investigate complaint, interview individuals as appropriate Terminate application/credit until identity has been accurately resolved; refuse to continue attempting to collect on the account until identity has been resolved. Notify law enforcement as appropriate. If the results of the investigation do not indicate fraud, all contact and identifying information is re-verified with Customer.
RED_FLAGS_IDENTITY_THEFT_PREVENTION_PROGRAM_SAMPLE.docx