Need for Conflict 169 Productive Conflict 160 Productive Conflict 172 The Unite Approach 160 The Unite Approach 173 KEYS to Excellence in Team Communication 162 KEYS to Excellence in Team Communication 174 Executive Summary 163 Executive Summary 176 Explore 163 Discussion Questions 177 Review 164 Terms to Remember 177 Discussion Questions 164 to Remember 164 Part IV: Excelling in the Workplace 165 Part IV. Excelling In The Workplace 178 Chapter 8: Technology in the Workplace 165 Chapter 8. Technology in the Workplace 181 Communication and Technology: Tools for Communication and Technology: Tools for Professionals 168 Professionals 182 Maintaining Professional Excellence Online 168 Maintaining Professional Excellence Online 184 Electronic Communication 170 Electronic Communication 184 Drawbacks of Technology 175 Drawbacks of Technology 190 Employee Surveillance 175 Employee Surveillance 191 Time Management 175 Time Management 193 Information Overload 176 Information Overload 194 Electronic Aggression 179 Electronic Aggression 196 Professional Etiquette With Technology 180 Professional Etiquette With Technology 197 KEYS to Excellence With Communication and KEYS to Excellence With Communication and Technology 180 Technology 198 Executive Summary 183 Executive Summary 200 Explore 184 Discussion Questions 201 Review 184 Discussion Questions 184 Terms to Remember 201 Terms to Remember 185 Chapter 9: Business and Professional Writing Chapter 9. Business and Professional Writing 187 203 The Importance of Written Communication 188 The Importance of Written Communication 204 Striving for Written Communication Excellence Striving for Written Communication Excellence 205 188 Message Structure 188 Message Clarity 189 Message Presentation 189 Types of Written Communication 190 Types of Written Communication 207 Business Letters 190 Business Letters 207 Employee Reviews 191 Employee Reviews 208 Recommendation Letters 191 Recommendation Letters 209 Thank You Letters 191 Thank-You Letters 212 Memos 195 Memos 212 Proposals and Reports 198 Proposals and Reports 219 Planning Documents 199 Planning Documents 220 Press Releases 200 Releases 221 Proactive Media Writing 200 Proactive Media Writing 227 E-mail 207 E-mail 228 KEYS to Excellence in Written Communication KEYS to Excellence in Written Communication 208 229 Executive Summary 212 Executive Summary 230 Explore 212 Discussion Questions 231 Review 212 Terms to Remember 231 Discussion Questions 213 Terms to Remember 213
Need for Conflict 169 Productive Conflict 172 The Unite Approach 173 KEYS to Excellence in Team Communication 174 Executive Summary 176 Discussion Questions 177 Terms to Remember 177 Part IV. Excelling In The Workplace 178 Chapter 8. Technology in the Workplace 181 Communication and Technology: Tools for Professionals 182 Maintaining Professional Excellence Online 184 Electronic Communication 184 Drawbacks of Technology 190 Employee Surveillance 191 Time Management 193 Information Overload 194 Electronic Aggression 196 Professional Etiquette With Technology 197 KEYS to Excellence With Communication and Technology 198 Executive Summary 200 Discussion Questions 201 Terms to Remember 201 Chapter 9. Business and Professional Writing 203 The Importance of Written Communication 204 Striving for Written Communication Excellence 205 Types of Written Communication 207 Business Letters 207 Employee Reviews 208 Recommendation Letters 209 Thank-You Letters 212 Memos 212 Proposals and Reports 219 Planning Documents 220 Releases 221 Proactive Media Writing 227 E-mail 228 KEYS to Excellence in Written Communication 229 Executive Summary 230 Discussion Questions 231 Terms to Remember 231 Productive Conflict 160 The Unite Approach 160 KEYS to Excellence in Team Communication 162 Executive Summary 163 Explore 163 Review 164 Discussion Questions 164 to Remember 164 Part IV: Excelling in the Workplace 165 Chapter 8: Technology in the Workplace 165 Communication and Technology: Tools for Professionals 168 Maintaining Professional Excellence Online 168 Electronic Communication 170 Drawbacks of Technology 175 Employee Surveillance 175 Time Management 175 Information Overload 176 Electronic Aggression 179 Professional Etiquette With Technology 180 KEYS to Excellence With Communication and Technology 180 Executive Summary 183 Explore 184 Review 184 Discussion Questions 184 Terms to Remember 185 Chapter 9: Business and Professional Writing 187 The Importance of Written Communication 188 Striving for Written Communication Excellence 188 Message Structure 188 Message Clarity 189 Message Presentation 189 Types of Written Communication 190 Business Letters 190 Employee Reviews 191 Recommendation Letters 191 Thank You Letters 191 Memos 195 Proposals and Reports 198 Planning Documents 199 Press Releases 200 Proactive Media Writing 200 E-mail 207 KEYS to Excellence in Written Communication 208 Executive Summary 212 Explore 212 Review 212 Discussion Questions 213 Terms to Remember 213
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