My rights and A statement of rights and Rights/responsibilities explained 3.4 responsibilities within the within the service description, responsibilities service (e.g. rights to handbook, customer charter etc. know my rights and how to information, consultation, Staff training, policies and ‘I find out more about what review and to complain). procedures on equality, diversity responsibilities I can take.’ Support to help people and safeguarding. understand and exercise Evidence from reviews/records of have the same rights and ‘I their rights and how service users have been responsibilities as other responsibilities in society supported with their rights and citizens.’ e.g. to vote in local and responsibilities within the service am treated equally and fairly, ‘I national elections, and to and the wider society. regardless of my age, race, access services and facilities Feedback and confirmation from gender, beliefs, sexual they need. people who use the service and orientation or disability.’ Protection of human rights, their relatives/ friends/ advocates including rights for safety that their views have been listened get help/signposting to ‘I and privacy, and to be free to and taken into account, and that access financial and legal from discrimination, information and support is made advice as needed, support to manage my finances, and use harassment and abuse, available to meet their cultural, the money allocated to me in including that related to age, religious and/or lifestyle needs. new creative ways.’ disability, race, gender, Examples of how equality issues beliefs or sexual orientation. have been considered when producing/ reviewing any major policy, procedure, function, service or strategy, as appropriate. 3.4 Response to last action plan / intentions for last 12 months year’s
3.4 My rights and responsibilities ‘I know my rights and how to find out more about what responsibilities I can take.’ ‘I have the same rights and responsibilities as other citizens.’ ‘I am treated equally and fairly, regardless of my age, race, gender, beliefs, sexual orientation or disability.’ ‘I get help/signposting to access financial and legal advice as needed, support to manage my finances, and use the money allocated to me in new creative ways.’ A statement of rights and responsibilities within the service (e.g. rights to information, consultation, review and to complain). Support to help people understand and exercise their rights and responsibilities in society e.g. to vote in local and national elections, and to access services and facilities they need. Protection of human rights, including rights for safety and privacy, and to be free from discrimination, harassment and abuse, including that related to age, disability, race, gender, beliefs or sexual orientation. Rights/responsibilities explained within the service description, handbook, customer charter etc. Staff training, policies and procedures on equality, diversity and safeguarding. Evidence from reviews/records of how service users have been supported with their rights and responsibilities within the service and the wider society. Feedback and confirmation from people who use the service and their relatives/ friends/ advocates that their views have been listened to and taken into account, and that information and support is made available to meet their cultural, religious and/or lifestyle needs. Examples of how equality issues have been considered when producing/ reviewing any major policy, procedure, function, service or strategy, as appropriate. 3.4 Response to last year’s action plan / intentions for last 12 months
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