Improved understanding and use CIHI will work with stakeholders to help them better understand, access and use our data and analyses in their day-to-day decision-making. Data request activity An area of focus for the organization is improving access to data and reports for our CIHI’s clients and stakeholders through the development of better access tools. Service standards are commitment to provide good-quality services that incorporate the principles of CIHI’s accessibility, responsiveness, timeliness and accountability. The data request tracking tool (DaRT) captures information on all custom data requests received from external clients. The service standards for this program are based on the type (i.e., aggregate or record-level) and complexity of the data request. Service standard* (85% completed) Level of complexity Description Aggregate Record-level Standard Minimal or internal consultation only. Data 10 working days 20 working days readily and easily available. Complex Moderate levels of consultation and new 20 working days 40 working days programming. Data sourced from a single data holding. Very Complex High level of consultation and new Service targets are negotiated on a programming. May involve linkage of data case by case basis. records across CIHI data holdings, moderate to high involvement from several CIHI teams and approvals from stakeholders external to CIHI. Note * The service standard covers the time period between receipt of a completed data request form by the CIHI program area client’s and release of the data to the client the date of formal request until the date of data release. — Completed data requests In Q2 2015–2016, CIHI completed 79 standard and complex data requests, compared to 80 in Q2 of the previous fiscal year. A total of 48 aggregate requests were completed, 16% fewer than in Q2 of the previous year. A total of 31 record-level requests were completed, an increase of 35% from Q2 of last fiscal year. In addition, 20 very complex requests (12 aggregate and 8 record-level) were completed in Q2 2015–2016, compared to 12 in Q2 2014–2015. Timelines for very complex requests are negotiated with the client on a case-by-case basis.
Improved understanding and use CIHI will work with stakeholders to help them better understand, access and use our data and analyses in their day-to-day decision-making. Data request activity An area of focus for the organization is improving access to CIHI’s data and reports for our clients and stakeholders through the development of better access tools. Service standards are CIHI’s commitment to provide good-quality services that incorporate the principles of accessibility, responsiveness, timeliness and accountability. The data request tracking tool (DaRT) captures information on all custom data requests received from external clients. The service standards for this program are based on the type (i.e., aggregate or record-level) and complexity of the data request. Level of complexity Description Service standard* (85% completed) Aggregate Record-level Standard Minimal or internal consultation only. Data readily and easily available. 10 working days 20 working days Complex Moderate levels of consultation and new programming. Data sourced from a single data holding. 20 working days 40 working days Very Complex High level of consultation and new programming. May involve linkage of data records across CIHI data holdings, moderate to high involvement from several CIHI teams and approvals from stakeholders external to CIHI. Service targets are negotiated on a case by case basis. Note * The service standard covers the time period between receipt of a client’s completed data request form by the CIHI program area and release of the data to the client — the date of formal request until the date of data release. Completed data requests In Q2 2015–2016, CIHI completed 79 standard and complex data requests, compared to 80 in Q2 of the previous fiscal year. A total of 48 aggregate requests were completed, 16% fewer than in Q2 of the previous year. A total of 31 record-level requests were completed, an increase of 35% from Q2 of last fiscal year. In addition, 20 very complex requests (12 aggregate and 8 record-level) were completed in Q2 2015–2016, compared to 12 in Q2 2014–2015. Timelines for very complex requests are negotiated with the client on a case-by-case basis.
presidents_quarterly_report_and_review_of_financial_statements_as_at_september_30_2015-11-25_final_0.docx