Knowing how Signed person-centred plans, Feedback from people who use 7.2 which include details of named the services and their relatives/ information about me is staff, medication and specialist friends/ advocates; used and shared equipment. audits/reviews and reports. paperwork includes contact ‘My Clarity for people who use the Staff training records; written details of named staff who service as to who else has policies and information sharing support me, information about access to information about protocols/guidelines (in line with medication and any extra help I them. Equalities Act, Data Protection, need such as specialist people Clear verbal and written Safeguarding children and and equipment.’ information about the adults). am given information about the circumstances under which Information displayed and ‘I outcomes of reviews or meetings information may be disclosed or leaflets/ publicity materials (in in a manner that is meaningful to shared, including reference to different accessible media). me.’ safeguarding and child Examples where people who protection legislation. use services have contributed about me is kept ‘Information Compliance with the Data to the development of confidential, and only shared Protection Act (1998) and policy, information and publicity with my consent and when there procedures, staff training and materials. is a genuine need to do so.’ competence in data protection/ Quality checks on assessment, confidentiality, safeguarding and risk assessment/management child protection. and support planning Appropriate involvement of documentation. relatives, friends or advocates whilst respecting the confidentiality of the service user. 7.2 Response to last action plan / intentions for last 12 months year’s
7.2 Knowing how information about me is used and shared ‘My paperwork includes contact details of named staff who support me, information about medication and any extra help I need such as specialist people and equipment.’ ‘I am given information about the outcomes of reviews or meetings in a manner that is meaningful to me.’ ‘Information about me is kept confidential, and only shared with my consent and when there is a genuine need to do so.’ Signed person-centred plans, which include details of named staff, medication and specialist equipment. Clarity for people who use the service as to who else has access to information about them. Clear verbal and written information about the circumstances under which information may be disclosed or shared, including reference to safeguarding and child protection legislation. Compliance with the Data Protection Act (1998) and policy, procedures, staff training and competence in data protection/ confidentiality, safeguarding and child protection. Appropriate involvement of relatives, friends or advocates whilst respecting the confidentiality of the service user. Feedback from people who use the services and their relatives/ friends/ advocates; audits/reviews and reports. Staff training records; written policies and information sharing protocols/guidelines (in line with Equalities Act, Data Protection, Safeguarding children and adults). Information displayed and leaflets/ publicity materials (in different accessible media). Examples where people who use services have contributed to the development of information and publicity materials. Quality checks on assessment, risk assessment/management and support planning documentation. 7.2 Response to last year’s action plan / intentions for last 12 months
qualitymonitoring-doc.docx