Homelessness and MH Housing Group Improved intelligence, qualitative data and lessons Secondary MH safeguarding learnt all used to improve services for people improvement panel experiencing MH crisis Serious untoward incidents panel 2. Access to support before crisis point No. Action Timescale RAG Led By Outcomes Improve access to support via primary care Continue to invest in Richmond’s IAPT and 2015-16 RWS/RCCG People with MH needs supported in community 2.1 Primary Care liaison service Richmond settings, reducing the need for crisis intervention. Wellbeing Service (RWS) to support people experiencing MH needs in the community and reduce the need for crisis intervention. RWS to continue to provide training and support Primary care workforce better able to support to GP’s practice nurses and community staff people with mental needs and prevent crisis in working with people with mental health On going RWS to continue to develop their website and Better informed clients and carers able to access on line resources for people and their families support and help On going A single MH support/crisis line to be available May 2015 A Helpline available and well publicised among 2.2 24/7, 7 days a week, 356 days a year people with MH issues, carers, health and social care professionals, emergency services and the wider public A Help line profiled within the directory of services and enabled to receive referrals from NHS 111 A helpline staffed by qualified, competent and compassionate mental health professionals who are appropriately trained, supervised & supported Suicide & Self-Harm Framework will include June 2015 Public Health Improve prevention & reduction of suicide & 2.3 multi-agency action plan that will improve
Homelessness and MH Housing Group Secondary MH safeguarding improvement panel Serious untoward incidents panel Improved intelligence, qualitative data and lessons learnt all used to improve services for people experiencing MH crisis 2. Access to support before crisis point No. Action Timescale RAG Led By Outcomes Improve access to support via primary care 2.1 Continue to invest in Richmond’s IAPT and Primary Care liaison service Richmond Wellbeing Service (RWS) to support people experiencing MH needs in the community and reduce the need for crisis intervention. RWS to continue to provide training and support to GP’s practice nurses and community staff in working with people with mental health RWS to continue to develop their website and on line resources for people and their families 2015-16 On going On going RWS/RCCG People with MH needs supported in community settings, reducing the need for crisis intervention. Primary care workforce better able to support people with mental needs and prevent crisis Better informed clients and carers able to access support and help 2.2 A single MH support/crisis line to be available 24/7, 7 days a week, 356 days a year May 2015 A Helpline available and well publicised among people with MH issues, carers, health and social care professionals, emergency services and the wider public A Help line profiled within the directory of services and enabled to receive referrals from NHS 111 A helpline staffed by qualified, competent and compassionate mental health professionals who are appropriately trained, supervised & supported 2.3 Suicide & Self-Harm Framework will include multi-agency action plan that will improve June 2015 Public Health Improve prevention & reduction of suicide &
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