As a practice we are always striving to improve our services to our patients and we do not always get things right, despite our best efforts. So, it is important that we receive feedback from patients through surveys and through open an open and honest discussion at the PPG meetings that are held. As a result of feedback from our patients, we are working hard to improve our telephone service and to shorten the length of time patients have to wait to see a doctor or nurse by increasing the number of additional GP appointments. We also agreed that we will look to recruit more permanent doctors to reflect our growth in the number of registered patients. The surgery acknowledges that any and all improvements that we make will not meet the needs of all of our patients, so during the PPG meetings we ensure open communication to inform our patients of the reasons or constraints that are also a factor in responding to patient feedback. The results of the patient Survey were presented and reviewed with the PPG (Patient Participation Group) at the meeting held in February 2015 (Appendix-8). How frequently were these reviewed with the PRG? To improve our services towards our patients and to ensure that we maintain open communication with them, we hold the PPG meetings every 3 months. At our surgery we endeavour to deliver high quality care, to respond to service user’s feedback via patient surveys, we review and investigate all complaints and ensure that we learn the appropriate lessons. We encourage an environment where all GPs and our other clinical and administrative teams develop their skills and expertise and this is regularly reviewed by the Practice Manager and Clinical lead. The PPG provides an effective forum for patients to openly discuss what they believe is a good service and is a vehicle for patients to communicate the standards of service that they expect from the surgery. Through this approach we will ensure that the care we offer to individual patients as well as the overall practice population we serve is delivered and established in a way that continuously improves. Action plan priority areas and implementation
As a practice we are always striving to improve our services to our patients and we do not always get things right, despite our best efforts. So, it is important that we receive feedback from patients through surveys and through open an open and honest discussion at the PPG meetings that are held. As a result of feedback from our patients, we are working hard to improve our telephone service and to shorten the length of time patients have to wait to see a doctor or nurse by increasing the number of additional GP appointments. We also agreed that we will look to recruit more permanent doctors to reflect our growth in the number of registered patients. The surgery acknowledges that any and all improvements that we make will not meet the needs of all of our patients, so during the PPG meetings we ensure open communication to inform our patients of the reasons or constraints that are also a factor in responding to patient feedback. The results of the patient Survey were presented and reviewed with the PPG (Patient Participation Group) at the meeting held in February 2015 (Appendix-8). How frequently were these reviewed with the PRG? To improve our services towards our patients and to ensure that we maintain open communication with them, we hold the PPG meetings every 3 months. At our surgery we endeavour to deliver high quality care, to respond to service user’s feedback via patient surveys, we review and investigate all complaints and ensure that we learn the appropriate lessons. We encourage an environment where all GPs and our other clinical and administrative teams develop their skills and expertise and this is regularly reviewed by the Practice Manager and Clinical lead. The PPG provides an effective forum for patients to openly discuss what they believe is a good service and is a vehicle for patients to communicate the standards of service that they expect from the surgery. Through this approach we will ensure that the care we offer to individual patients as well as the overall practice population we serve is delivered and established in a way that continuously improves. Action plan priority areas and implementation
Porters_Avenue_GP_practice_PPG_March_2015.docx