Dealers, We wanted to take this opportunity to update you on a recent development concerning the warranty service that dealer network. Unfortunately, after performing an TTI Floor Care North America (“TTI”) provides through its audit of our warranty program we discovered that a significant number of fraudulent warranty claims have been filed through the network. Please note that we take this discovery very seriously, and will be adding fraud prevention controls going forward including but not limited to more frequent and rigorous dealer audits and contacting customers to confirm warranty service. Due to the increase in audit activity please be aware that reimbursement payments will be delayed until the appropriate confirmations occur. While many in our network provide great and legitimate warranty service to our customers there are some within our network that have exploited this system. These actions are a disservice to the hardworking and honest providers in our network, they hurt the profitability of the company, they detract from the company’s ability to invest in our shared future, and they are illegal. If you have any information or knowledge of fraudulent claims that have been filed or activity that is occurring please notify TTI with this information by sending an email to legal@ttifloorcare.com or by contacting our customer service team at 1.800.989.3535. Thank you to those who have already come forward or provided information. We promise that our efforts to correct this program will be vigilant, and our commitment to providing quality and honest warranty service will be honored throughout the network. Sincerely, TTI Floor Care North America
Dealers, We wanted to take this opportunity to update you on a recent development concerning the warranty service that TTI Floor Care North America (“TTI”) provides through its dealer network. Unfortunately, after performing an audit of our warranty program we discovered that a significant number of fraudulent warranty claims have been filed through the network. Please note that we take this discovery very seriously, and will be adding fraud prevention controls going forward including but not limited to more frequent and rigorous dealer audits and contacting customers to confirm warranty service. Due to the increase in audit activity please be aware that reimbursement payments will be delayed until the appropriate confirmations occur. While many in our network provide great and legitimate warranty service to our customers there are some within our network that have exploited this system. These actions are a disservice to the hardworking and honest providers in our network, they hurt the profitability of the company, they detract from the company’s ability to invest in our shared future, and they are illegal. If you have any information or knowledge of fraudulent claims that have been filed or activity that is occurring please notify TTI with this information by sending an email to legal@ttifloorcare.com or by contacting our customer service team at 1.800.989.3535. Thank you to those who have already come forward or provided information. We promise that our efforts to correct this program will be vigilant, and our commitment to providing quality and honest warranty service will be honored throughout the network. Sincerely, TTI Floor Care North America
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