Training may be provided onsite or at a certified training partner’s location. Training must include but not limited to storage array administration, upgrades, troubleshooting and disaster recovery. Please provide separate pricing for online and onsite training. SAWS reserves the right to choose which training format best suit SAWS requirements. Please provide more information on each item on the list mentioned above including: Do you have online instructions and/or training? Do you provide 24x7 online, phone and onsite engineering support? What is your emergency hardware support policy? What is your hardware replacement and upgrade policy? Please check if response is included as a separate document. BY: __________________________________ TITLE: _______________________________ FOR: _________________________________ (Name of Firm Submitting Bid) DATE: ________________________________
Training may be provided onsite or at a certified training partner’s location. Training must include but not limited to storage array administration, upgrades, troubleshooting and disaster recovery. Please provide separate pricing for online and onsite training. SAWS reserves the right to choose which training format best suit SAWS requirements. Please provide more information on each item on the list mentioned above including: Do you have online instructions and/or training? Do you provide 24x7 online, phone and onsite engineering support? What is your emergency hardware support policy? What is your hardware replacement and upgrade policy? Please check if response is included as a separate document. BY: __________________________________ TITLE: _______________________________ FOR: _________________________________ (Name of Firm Submitting Bid) DATE: ________________________________
RFP%20Storage%20Arrays%2014-14028%20Attachments.docx