Action plan priority areas and implementation ACTION PLAN 14/15 Priority area 1 Description of priority area: Reduce waiting time to book an appointment with GP of choice How to notify patients of the waiting times or when GP clinics are running late ? Survey Results: Shows that 65% of patients were able to see or speak to the GP of choice and 59% patients usually wait 15 minutes or less after their appointment time to be seen What actions were taken to address the priority? How to notify patients of the waiting times or when GP clinics are running late ? Monitoring of the waiting time in the surgery, explore reasons and support individual clinician. The staff are also advised to reduce interruptions to minimum for the clinicians while doing the surgery Telephone calls and messages are dealt by the clinicians at the end of the surgery unless urgent Enabled and updated the EMIS patient check in screen to indicate to the patient is there is an expected waiting time for the doctor Reception staff to inform patients that the doctor is running late when they check in at the front desk
Action plan priority areas and implementation ACTION PLAN 14/15 Priority area 1 Description of priority area: Reduce waiting time to book an appointment with GP of choice How to notify patients of the waiting times or when GP clinics are running late ? Survey Results: Shows that 65% of patients were able to see or speak to the GP of choice and 59% patients usually wait 15 minutes or less after their appointment time to be seen What actions were taken to address the priority? How to notify patients of the waiting times or when GP clinics are running late ? Monitoring of the waiting time in the surgery, explore reasons and support individual clinician. The staff are also advised to reduce interruptions to minimum for the clinicians while doing the surgery Telephone calls and messages are dealt by the clinicians at the end of the surgery unless urgent Enabled and updated the EMIS patient check in screen to indicate to the patient is there is an expected waiting time for the doctor Reception staff to inform patients that the doctor is running late when they check in at the front desk
PPG_reporting_Template_31st_March_2015_Annex_D[1].Stone.docx