Service Performance Reporting Objective Target Contractor Measure frequency Compliance % Compliance at with end of each month 100% satisfactory reporting period % Planned maintenance completion 70% completed within of servicing first visit provision in minimum % complete on visits 30% second visit % Service visits made by 3rd visit no target contractor/Thurrock above Council contract % Servicing made by inspections Contractor 100% Monthly evaluated as contract complaints review % Customers who meeting have received 10% of service visit within total last quarter who servicing completed customer survey % Customers who have completed a 80% of satisfaction survey customers who state that completing overall that they are surveys satisfied High levels of customer number of satisfaction accidents and near 0% achieved misses per month reported to produce a full asset register Annually annually Invoice submitted within 30 days of all completed services 100% Monthly Service reports to be submitted within 100% 30 days of visit completion Monthly
Service Objective Performance Measure Target Contractor Reporting frequency Compliance with satisfactory % Compliance at end of each month reporting period 100% Monthly contract review meeting completion of servicing provision in minimum visits % Planned maintenance completed within first visit 70% % complete on second visit 30% 3rd visit above contract made by Contractor % Service visits made by contractor/Thurrock Council no target % Servicing inspections evaluated as complaints 100% High levels of customer satisfaction achieved % Customers who have received service visit within last quarter who completed customer survey 10% of total servicing % Customers who have completed a satisfaction survey who state that overall that they are satisfied 80% of customers completing surveys number of accidents and near misses per month reported 0% to produce a full asset register annually Annually Invoice submitted within 30 days of all completed services 100% Monthly Service reports to be submitted within 30 days of visit completion 100% Monthly
ps2018121-itt-fireprevention-appendix2-v01.docx