of evidence Substantial Some Limited Evidence Evidence Evidence How staff are supported Staff training targeted to meet Feedback from staff, service 2.2 the needs of the people who use users, relatives/ friends/ to help me the service (See 3.1 advocates; independent surveys ‘Safe needs are met by staff and other relevant and audits that influence staffing ‘My services’); who are well managed, training such as training in systems, team meetings and properly qualified and who person approaches. training. develop and improve their Additional training in autism Information about how staff are skills through training and awareness, mental health supported e.g. team meetings, supervision.’ awareness and other specialist open door policy, supervisor’s training, as appropriate. one-to-one sessions, as well as are always enough ‘There Clear links between training, regular supervision and members of staff available to policy, procedural guidance and appraisal. keep me safe and meet my health and social practice. Examples of pathways, needs.’ Supervision for all staff (at least working, communication 6 times per year) and yearly and inter-organisational appraisal. protocols. Information on qualifications, skill Involvement of service users and mix, staff rotas, staffing, sickness carers in recruitment and training levels, use of agency staff and of staff, and updated CRB/DBS turnover. checks for all staff. Tools and systems used to Staffing levels sufficient to determine sufficient and deliver safe person-centred appropriately qualified staffing support and to cover periods of levels, plus evidence of their use sickness and annual leave, and ongoing review. without affecting levels of Staff Code of Conduct, staff support to each individual. induction, supervision, training Minimum staff turnover and and appraisal records. minimum use of agency staff. Staff are committed to and supported in training, supervision, appraisal and
of evidence Substantial Evidence Some Evidence Limited Evidence 2.2 How staff are supported to help me ‘My needs are met by staff who are well managed, properly qualified and who develop and improve their skills through training and supervision.’ ‘There are always enough members of staff available to keep me safe and meet my health and social needs.’ Staff training targeted to meet the needs of the people who use the service (See 3.1 ‘Safe services’); and other relevant training such as training in person approaches. Additional training in autism awareness, mental health awareness and other specialist training, as appropriate. Clear links between training, policy, procedural guidance and practice. Supervision for all staff (at least 6 times per year) and yearly appraisal. Involvement of service users and carers in recruitment and training of staff, and updated CRB/DBS checks for all staff. Staffing levels sufficient to deliver safe person-centred support and to cover periods of sickness and annual leave, without affecting levels of support to each individual. Minimum staff turnover and minimum use of agency staff. Staff are committed to and supported in training, supervision, appraisal and Feedback from staff, service users, relatives/ friends/ advocates; independent surveys and audits that influence staffing systems, team meetings and training. Information about how staff are supported e.g. team meetings, supervisor’s open door policy, one-to-one sessions, as well as regular supervision and appraisal. Examples of pathways, working, communication and inter-organisational protocols. Information on qualifications, skill mix, staff rotas, staffing, sickness levels, use of agency staff and turnover. Tools and systems used to determine sufficient and appropriately qualified staffing levels, plus evidence of their use and ongoing review. Staff Code of Conduct, staff induction, supervision, training and appraisal records.
qualitymonitoring-doc.docx