whether 'fault' clarity identified) 4.2 Clear and logical The document All information relevant Little or limited explanation structure clearly to the decision is information relevant to highlights relevant included in the the decision is included information relied on in document with a broad and a broad link made making the decision link to the conclusions to the decision reached and uses this to explain reached the conclusions reached 4.3 Breadth of Every issue raised The main substantive Some issues are Explanation (including those already issues are identified responded to but there dealt with) is clearly is a lack of clarity in the identified structure and/ or incomplete coverage of the main points raised 4.4 Quality of Every issue raised is The main substantive Limited responses to Explanation clearly responded to issues raised are clearly the issues raised here or reference made responded to. to information provided in previous communications for example telephone calls or meetings 4.5 Decision Decisions are clearly Decisions are clear Decisions are not clear Is it clear what decision identifiable and when the document is has been reached? identified as such read in detail (slowly within the document and carefully) even when reading quickly 4.6 Accuracy 100% accuracy of Several minor errors One or more dates, references, but no substantial substantial errors. (A spelling, grammar errors. (A substantial substantial error is one
whether 'fault' identified) clarity 4.2 Clear and logical explanation The document structure clearly highlights relevant information relied on in making the decision and uses this to explain the conclusions reached All information relevant to the decision is included in the document with a broad link to the conclusions reached Little or limited information relevant to the decision is included and a broad link made to the decision reached 4.3 Breadth of Explanation Every issue raised (including those already dealt with) is clearly identified The main substantive issues are identified Some issues are responded to but there is a lack of clarity in the structure and/ or incomplete coverage of the main points raised 4.4 Quality of Explanation Every issue raised is clearly responded to here or reference made to information provided in previous communications for example telephone calls or meetings The main substantive issues raised are clearly responded to. Limited responses to the issues raised 4.5 Decision Is it clear what decision has been reached? Decisions are clearly identifiable and identified as such within the document even when reading quickly Decisions are clear when the document is read in detail (slowly and carefully) Decisions are not clear 4.6 Accuracy 100% accuracy of dates, references, spelling, grammar Several minor errors but no substantial errors. (A substantial One or more substantial errors. (A substantial error is one
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