agency Justification 2 RLD current permitting system is failing and needs to be replace. 2.2 Business Migrate current High RLD will purchase a cloud based Objective 1 proprietary software code permitting system. based Accela implementation to open source code based application that is fully owned and controlled by RLD. Business Maintain or increase by Low Using Accela permitting system Objective 2 10% the percentage of transaction counts as a baseline. business services The new systems will increase the transactions that can be transaction counts by 10% customer initiated and handled online and outside of regular business hours. Business Maintain or increase the Low Complaints about the current Objective 3 ease-of-use and Accela permitting system will be in the used as baseline. The new system Permitting and Licensing will have 10% less than baseline. portal application.
agency Justification 2 RLD current permitting system is failing and needs to be replace. 2.2 Business Objective 1 Migrate current proprietary software code based Accela implementation to open source code based application that is fully owned and controlled by RLD. High RLD will purchase a cloud based permitting system. Business Objective 2 Maintain or increase by 10% the percentage of business services transactions that can be customer initiated and handled online and outside of regular business hours. Low Using Accela permitting system transaction counts as a baseline. The new systems will increase the transaction counts by 10% Business Objective 3 Maintain or increase the ease-of-use and in the Permitting and Licensing portal application. Low Complaints about the current Accela permitting system will be used as baseline. The new system will have 10% less than baseline.
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