Learner Rights Learners should be made aware of their rights and Enrolment Form and responsibilities before enrolment and/or Learner Responsibilities Handbook and/or website Complaints and Customer Protection Legislation requires information Learner Handbook Appeals Process regarding the complaints and appeals process to be readily and/or website available to customers. Policy uploaded to Include name and contact details of designated Customer website Protection Officer or who to direct the complaint to Access and RTO’s are is required to provide training and assessment Statement can be Equity services to all clients regardless of race, religion, sex, included in Statement and status, disability, language, literacy or numeracy. Learner Handbook Policy and/or website Policy/process uploaded to website Legislative Statement: RTO Management and staff conducts periodic Can add statement Compliance reviews to ensure that it is compliant with all state and to Learner Statement federal legislative requirements for RTO’s including but not Handbook and/or limited to WH&S, Harassment, Discrimination, Equal website Opportunity and Vocational Education and Training legislation. Credit Transfer Add Statement: We recognise qualifications and Course statements of Attainment issued by other RTOs. Where Information, and sufficient documentation is provided we will provide credit in transfer to enrolling learners. Assessment Tools (Learner Information) RPL (Recognition Add Statement: Where learners have developed Course of Prior competencies in a workplace or community setting these Information, and Learning) competencies may be recognised through a formal in assessment process. If you believe that you already hold Assessment Tools relevant competencies please discuss this at enrolment (Learner with the office staff or at any time with your trainer or Information) assessor. Records and Add Statement: Add Statement to Information We are committed to implementing best practice in its Learner Handbook Management records management practices and systems, responding in and/or website a timely manner to all requests for information from present and past learners. All staff are required to apply themselves to the provisions of the Privacy and Protection of Personal Information Act 1998. Assessments Add Statement: Add statement to A list of the Assessment tools (types of assessments) used Course in the course and an Assessment Timetable will be Information provided prior to commencement of training.
Learner Rights and Responsibilities Learners should be made aware of their rights and responsibilities before enrolment Enrolment Form and/or Learner Handbook and/or website Complaints and Appeals Process Customer Protection Legislation requires information regarding the complaints and appeals process to be readily available to customers. Include name and contact details of designated Customer Protection Officer or who to direct the complaint to Learner Handbook and/or website Policy uploaded to website Access and Equity Statement and Policy RTO’s are is required to provide training and assessment services to all clients regardless of race, religion, sex, status, disability, language, literacy or numeracy. Statement can be included in Learner Handbook and/or website Policy/process uploaded to website Legislative Compliance Statement Statement: RTO Management and staff conducts periodic reviews to ensure that it is compliant with all state and federal legislative requirements for RTO’s including but not limited to WH&S, Harassment, Discrimination, Equal Opportunity and Vocational Education and Training legislation. Can add statement to Learner Handbook and/or website Credit Transfer Add Statement: We recognise qualifications and statements of Attainment issued by other RTOs. Where sufficient documentation is provided we will provide credit transfer to enrolling learners. Course Information, and in Assessment Tools (Learner Information) RPL (Recognition of Prior Learning) Add Statement: Where learners have developed competencies in a workplace or community setting these competencies may be recognised through a formal assessment process. If you believe that you already hold relevant competencies please discuss this at enrolment with the office staff or at any time with your trainer or assessor. Course Information, and in Assessment Tools (Learner Information) Records and Information Management Add Statement: We are committed to implementing best practice in its records management practices and systems, responding in a timely manner to all requests for information from present and past learners. All staff are required to apply themselves to the provisions of the Privacy and Protection of Personal Information Act 1998. Add Statement to Learner Handbook and/or website Assessments Add Statement: A list of the Assessment tools (types of assessments) used in the course and an Assessment Timetable will be provided prior to commencement of training. Add statement to Course Information
pre-_enrolment_information_checklist_2016_v1.docx