7 Key Performance Indicators The Residential/Nursing Care Provider will comply with the following performance indicators 7.1 Workbook KPI’s Indicator Threshold Method of Measurement 7.1.1 Service Users are able to access the The service is available and open for - Quarterly referral data service as required referrals as specified - Feedback from Service Users or other appropriate organisations 7.1.2 Service Users are assessed prior to [ %] of Service Users are assessed - Quarterly data admission or in case of emergency within, 24 hours of admission. - Spot of records admissions within 24 hours of admission. - Feedback from Service or other appropriate organisations 7.1.3 Care Plan clearly highlights key [ %] of Service Users have a - Quarterly data areas of any identified needs and risks, Care Plan outline within 24 hours - Spot of records with appropriate management plans in of admission and a full Care Plan, - Feedback from Service Users or other place to minimise risks of harm, are including social/personal history (when appropriate organisations completed as soon as possible after known) completed within 14 days of admission. admission. 7.1.4 Number of reviews undertaken by [ %] of all Service Users reviewed - Quarterly data residential/nursing provider completed in each quarter each quarter involving stakeholders as appropriate. 7.1.5 The total number of avoidable Less than [ %] of Service Users leave - Quarterly report (analysis of AS admissions to hospital or sideways moves the service due to inappropriate reason, in database). to another similar Residential/Nursing partnership with Hampshire County - Feedback from appropriate Care Provider. Council. organisations
7 Key Performance Indicators The Residential/Nursing Care Provider will comply with the following performance indicators 7.1 Workbook KPI’s Indicator Threshold Method of Measurement 7.1.1 Service Users are able to access the service as required The service is available and open for referrals as specified - Quarterly referral data - Feedback from Service Users or other appropriate organisations 7.1.2 Service Users are assessed prior to admission or in case of emergency admissions within 24 hours of admission. [ %] of Service Users are assessed within, 24 hours of admission. - Quarterly data - Spot of records - Feedback from Service or other appropriate organisations 7.1.3 Care Plan clearly highlights key areas of any identified needs and risks, with appropriate management plans in place to minimise risks of harm, are completed as soon as possible after admission. [ %] of Service Users have a Care Plan outline within 24 hours of admission and a full Care Plan, including social/personal history (when known) completed within 14 days of admission. - Quarterly data - Spot of records - Feedback from Service Users or other appropriate organisations 7.1.4 Number of reviews undertaken by residential/nursing provider completed in each quarter involving stakeholders as appropriate. [ %] of all Service Users reviewed each quarter - Quarterly data 7.1.5 The total number of avoidable admissions to hospital or sideways moves to another similar Residential/Nursing Care Provider. Less than [ %] of Service Users leave the service due to inappropriate reason, in partnership with Hampshire County Council. - Quarterly report (analysis of AS database). - Feedback from appropriate organisations
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