2.3.11.7.2 Training Schedule Document the planned training schedule to include the types of training (to include Pilot, Train-the-Trainer, Workshops, Coaching, Hands-On, or Computer/Web-based Training, as needed), facility requirements, stakeholder group(s), and dates. Consider putting this information in table form. 2.3.11.8 Metrics Collection and Action Plans Document the approach and metrics to be collected when measuring organizational change. Examples would include measuring the results of surveys, documenting issues and how many were resolved, how many students were trained, how many students needed etc. Document any action plans developed as a result of the metrics and document them in appropriate status reports. 2.3.11.9 Budget Considerations Gartner recommends dedicating 15% of the Program budget to organizational change management activities. If no prior history exists regarding OCM-related expenditures in the COV, consider using the 15% as a yardstick by which to measure actual OCM activity. Consider outsourcing the Program Organizational Change Manager position, which will require procurement involvement. Include any training facility and other training-related expenses, as necessary. 2.3.11.10 Post Implementation Considerations Document any Post Implementation Considerations. Consider monitoring user groups for issues related to implementation to support operations. Also consider supporting operations for a period of time post-go live. Any lessons learned gleaned from this experience should be documented in the Lessons Learned repository on the VITA website. 2.3.11.11 Approvals Obtain the appropriate approvals; add or subtract from the template.
2.3.11.7.2 Training Schedule Document the planned training schedule to include the types of training (to include Pilot, Train-the-Trainer, Workshops, Coaching, Hands-On, or Computer/Web-based Training, as needed), facility requirements, stakeholder group(s), and dates. Consider putting this information in table form. 2.3.11.8 Metrics Collection and Action Plans Document the approach and metrics to be collected when measuring organizational change. Examples would include measuring the results of surveys, documenting issues and how many were resolved, how many students were trained, how many students needed etc. Document any action plans developed as a result of the metrics and document them in appropriate status reports. 2.3.11.9 Budget Considerations Gartner recommends dedicating 15% of the Program budget to organizational change management activities. If no prior history exists regarding OCM-related expenditures in the COV, consider using the 15% as a yardstick by which to measure actual OCM activity. Consider outsourcing the Program Organizational Change Manager position, which will require procurement involvement. Include any training facility and other training-related expenses, as necessary. 2.3.11.10 Post Implementation Considerations Document any Post Implementation Considerations. Consider monitoring user groups for issues related to implementation to support operations. Also consider supporting operations for a period of time post-go live. Any lessons learned gleaned from this experience should be documented in the Lessons Learned repository on the VITA website. 2.3.11.11 Approvals Obtain the appropriate approvals; add or subtract from the template.
ProgramManagementGuidelineCPM302.docx