Training Materials Deliverable 11.2 To provide SPD with materials for each training session. Purpose Content and materials for each class, tailored to SPD’s Data Analytics Platform Content configuration and contents. Training Deliverable 11.3 To train SPD trainers on system use and to train technical staff on Data Analytics Purpose Platform administration and configuration for completion of knowledge transfer. The delivery of user and technical systems operation training in accord with the Training Content Plan. Objective 12: Provide go-live support and stabilization services Deliverable 12.1 Go-Live and Stabilization Plan Purpose To define the steps necessary for a successful launch and subsequent stabilization of the Data Analytics Platform. A detailed task plan, including a readiness checklist and resource assignments, to Content support moving the Data Analytics Platform into production. Business User Manual Deliverable 12.2 To SPD employees with the functionality and contents of the Data Analytics Purpose Platform. Online documentation that supports SPD-specific business use of the system and Content provides guidance to end users in correct execution of user-performed application maintenance and configuration activities. Includes site-specific customizations and usage considerations. Production Support Plan Deliverable 12.3 To SPD technical and operations staff in supporting the Data Analytics Platform in Purpose production. Online documentation that provides complete, detailed, accurate Content specifications for the Data Analytics Platform and supports SPD technical and operations staff in operating and maintaining the Platform, including routine system maintenance activities and schedules and techniques for trouble-shooting problems. Data Analytics Platform in Productive Use Deliverable 12.3 To provide SPD with a functioning Data Analytics Platform configured to meet SPD’s Purpose functional requirements, loaded with SPD’s data per the Conversion Plan, and updated regularly from SPD transactional systems per the Interface Plan. Implemented Data Analytics Platform in production. Content Stabilization Services Deliverable 12.4 To provide SPD with support services for a defined period of time (currently assumed to Purpose be six months) subsequent to Go-Live, including the identification and resolution of malfunctions and operational issues. Stabilization services, commencing at Go-Live and terminating at Services Final Content Acceptance. System Support Deliverable 12.5 To provide SPD ongoing system support for the first five years the DAP is in production. Purpose Services are to include troubleshooting and problem resolution; assisting with software
Deliverable 11.2 Training Materials Purpose To provide SPD with materials for each training session. Content Content and materials for each class, tailored to SPD’s Data Analytics Platform configuration and contents. Deliverable 11.3 Training Purpose To train SPD trainers on system use and to train technical staff on Data Analytics Platform administration and configuration for completion of knowledge transfer. Content The delivery of user and technical systems operation training in accord with the Training Plan. Objective 12: Provide go-live support and stabilization services Deliverable 12.1 Go-Live and Stabilization Plan Purpose To define the steps necessary for a successful launch and subsequent stabilization of the Data Analytics Platform. Content A detailed task plan, including a readiness checklist and resource assignments, to support moving the Data Analytics Platform into production. Deliverable 12.2 Business User Manual Purpose To SPD employees with the functionality and contents of the Data Analytics Platform. Content Online documentation that supports SPD-specific business use of the system and provides guidance to end users in correct execution of user-performed application maintenance and configuration activities. Includes site-specific customizations and usage considerations. Deliverable 12.3 Production Support Plan Purpose To SPD technical and operations staff in supporting the Data Analytics Platform in production. Content Online documentation that provides complete, detailed, accurate specifications for the Data Analytics Platform and supports SPD technical and operations staff in operating and maintaining the Platform, including routine system maintenance activities and schedules and techniques for trouble-shooting problems. Deliverable 12.3 Data Analytics Platform in Productive Use Purpose To provide SPD with a functioning Data Analytics Platform configured to meet SPD’s functional requirements, loaded with SPD’s data per the Conversion Plan, and updated regularly from SPD transactional systems per the Interface Plan. Content Implemented Data Analytics Platform in production. Deliverable 12.4 Stabilization Services Purpose To provide SPD with support services for a defined period of time (currently assumed to be six months) subsequent to Go-Live, including the identification and resolution of malfunctions and operational issues. Content Stabilization services, commencing at Go-Live and terminating at Services Final Acceptance. Deliverable 12.5 System Support Purpose To provide SPD ongoing system support for the first five years the DAP is in production. Services are to include troubleshooting and problem resolution; assisting with software
RFPSPD3289.docx