Disability Advocacy Standards, KPIs and Examples of Evidence 2012 Standard Key Performance Indicator Examples of Evidence Standard 1: The advocacy agency adopts, All agencies Accessing advocacy applies and promotes Purpose statement that makes it clear who the agency works with to promote, protect discriminatory policies in respect of and defend the welfare of and justice for people with disability. Each person with age, gender, race, culture, religion, Evidence of staff participation in anti-discrimination and cultural awareness training disability has disability or living arrangements, and/or evidence of links with relevant specialist agencies as appropriate, such as opportunities to access consistent with the contractual MOUs or participation in joint projects with multicultural or indigenous advocacy advocacy on the basis obligations and purpose of the agencies. of relative need and agency and the relative need and Evidence that the organisation is aware of demographic information/ABS statistics available resources. available resources. and match of this to the profile of people with disability who receive advocacy support. 1.2 The advocacy agency has Documented and implemented non-discriminatory practices and policies for processes to determine how the identifying and/or responding to requests for information, referral and/or advocacy individuals or issues supported are support. chosen and prioritised based on relative need and available Agencies undertaking individual advocacy/ legal advocacy resources. Documented and implemented entry and exit policies and procedures highlighting 1.3 Each person with disability is non-discriminatory practice, which may include ongoing access for people with informed about how decisions are disability who receive advocacy support after their issue/case is closed. made in relation to access and advocacy issues. Agencies undertaking systemic advocacy Documented and implemented practices and/or policies for deciding and communicating which systemic issues the agency will work on. Documented and implemented practices and policies showing how people with disabilities influence/contribute to the prioritising processes that determine which issues receive attention. Agencies undertaking citizen advocacy Annual protégé recruitment plan that reflects diversity and level of vulnerability of people with disability. Consistent practice of recruitment of people with a disability who need “seek-out” advocacy, but who would not ordinarily come to the attention of the agency if it relied solely on (self- or other-initiated) referrals. Established Advisory Support Group (e.g. Sub-Committee), which can assist in the implementation of the appropriate Protégé entry and exit policies and procedures.
Disability Advocacy Standards, KPIs and Examples of Evidence 2012 Standard Key Performance Indicator Examples of Evidence Standard 1: Accessing advocacy Each person with disability has opportunities to access advocacy on the basis of relative need and available resources. The advocacy agency adopts, applies and promotes policies in respect of age, gender, race, culture, religion, disability or living arrangements, consistent with the contractual obligations and purpose of the agency and the relative need and available resources. 1.2 The advocacy agency has processes to determine how the individuals or issues supported are chosen and prioritised based on relative need and available resources. 1.3 Each person with disability is informed about how decisions are made in relation to access and advocacy issues. All agencies Purpose statement that makes it clear who the agency works with to promote, protect and defend the welfare of and justice for people with disability. Evidence of staff participation in anti-discrimination and cultural awareness training and/or evidence of links with relevant specialist agencies as appropriate, such as MOUs or participation in joint projects with multicultural or indigenous advocacy agencies. Evidence that the organisation is aware of demographic information/ABS statistics and match of this to the profile of people with disability who receive advocacy support. Documented and implemented non-discriminatory practices and policies for identifying and/or responding to requests for information, referral and/or advocacy support. Agencies undertaking individual advocacy/ legal advocacy Documented and implemented entry and exit policies and procedures highlighting non-discriminatory practice, which may include ongoing access for people with disability who receive advocacy support after their issue/case is closed. Agencies undertaking systemic advocacy Documented and implemented practices and/or policies for deciding and communicating which systemic issues the agency will work on. Documented and implemented practices and policies showing how people with disabilities influence/contribute to the prioritising processes that determine which issues receive attention. Agencies undertaking citizen advocacy Annual protégé recruitment plan that reflects diversity and level of vulnerability of people with disability. Consistent practice of “seek-out” recruitment of people with a disability who need advocacy, but who would not ordinarily come to the attention of the agency if it relied solely on (self- or other-initiated) referrals. Established Advisory Support Group (e.g. Sub-Committee), which can assist in the implementation of the appropriate Protégé entry and exit policies and procedures. discriminatory
quality_toolkit_for_the_national_disability_advocacy_program.docx