A significant proportion of Registry staff do not know Example for Registry staff: The case registration Training to Registration cases (____%) registered are what: case registration process is unclear, and the Clerks / Officers on the: use of All staff know the filing missing one or more requirements are; and court’s policy on ‘registration checklists’; and requirements for all case-types documents necessary for registering cases is not Court’s Registration Policy so The court’s policy on within the court’s jurisdiction. filing. documented. that incomplete cases are not registering cases is. accepted for registration. Innovation & Attitudes: …: Communications & Customer Service: ...:
Example for Registry staff: All staff know the filing requirements for all case-types within the court’s jurisdiction. A significant proportion of cases (____%) registered are missing one or more documents necessary for filing. Registry staff do not know what: case registration requirements are; and The court’s policy on registering cases is. The case registration process is unclear, and the court’s policy on registering cases is not documented. Training to Registration Clerks / Officers on the: use of ‘registration checklists’; and Court’s Registration Policy so that incomplete cases are not accepted for registration. Innovation & Attitudes: …: Communications & Customer Service: ...:
Project-Management-Toolkit.docx