3.4 Ensure that is an up to date, online Directory of Improve March CCG There are clear and effective pathways for emergency NHS Services, so that all partners are able to contact 2016 services and other partners which link service users to the emergency relevant services and support swiftly and effectively right service at the right time On-going Ask Normen is response to now active, crisis cards ready for printing to develop – MH crisis a crisis page on ask Normen 3.5 Continue implementation of the Acute Liaison Oct 2015 CCG Mental People in crisis receive effective support for the mental Improve NHS Psychiatric Service, reviewing the effectiveness of the Health health needs if they attend hospital, and unnecessary emergency implementation, and rolling out consistently across the Commissioning hospital admissions are avoided response to county and NHfT Acute Liaison Service now 24hr and reaching PLAN MH crisis status 3.5a Review the potential for creating an appropriate mental Improve March People experiencing mental health crisis are treated with NHS health assessment room at NGH and at KGH, and 2016 NGH/KGH dignity and respect, and able to receive person centred emergency make recommendations from the review support response to Rooms available complete and meets PLAN – MH crisis standards 3.7 Agree standard response times across partners and Improve 2016 Concordat There is clarity of expectations for response times across NHS pathways Steering Group agencies for people experiencing a mental health crisis emergency Work to utilise standard times and response to expectations and formally discuss in Concordat and MH crisis meetings 3.7(1) Review the Adult Social Care Mental Health workforce Social March NCC There are sufficient AMHPs to meet the needs of people Services’ strategy to ensure that sufficient AMHPs and qualified 2016 requiring Mental Health Act assessments contribution social work posts are maintained within the Council to Review complete and agreed by NCC discussions in – to MH crisis meet growing demand. place with NHFT re possible outcomes / actions to services work closer together.
3.4 Ensure that is an up to date, online Directory of Services, so that all partners are able to contact relevant services and support swiftly and effectively Improve NHS emergency response to MH crisis March 2016 CCG There are clear and effective pathways for emergency services and other partners which link service users to the right service at the right time On-going Ask Normen is now active, crisis cards ready for printing – to develop a crisis page on ask Normen 3.5 Continue implementation of the Acute Liaison Psychiatric Service, reviewing the effectiveness of the implementation, and rolling out consistently across the county Improve NHS emergency response to MH crisis Oct 2015 CCG Mental Health Commissioning and NHfT People in crisis receive effective support for the mental health needs if they attend hospital, and unnecessary hospital admissions are avoided Acute Liaison Service now 24hr and reaching PLAN status 3.5a Review the potential for creating an appropriate mental health assessment room at NGH and at KGH, and make recommendations from the review Improve NHS emergency response to MH crisis March 2016 NGH/KGH People experiencing mental health crisis are treated with dignity and respect, and able to receive person centred support Rooms available – complete and meets PLAN standards 3.7 Agree standard response times across partners and pathways Improve NHS emergency response to MH crisis 2016 Concordat Steering Group There is clarity of expectations for response times across agencies for people experiencing a mental health crisis Work to utilise standard times and expectations and formally discuss in Concordat and meetings 3.7(1) Review the Adult Social Care Mental Health workforce strategy to ensure that sufficient AMHPs and qualified social work posts are maintained within the Council to meet growing demand. Social Services’ contribution to MH crisis services March 2016 NCC There are sufficient AMHPs to meet the needs of people requiring Mental Health Act assessments Review complete and agreed by NCC – discussions in place with NHFT re possible outcomes / actions to work closer together.
Revised-Crisis-care-concordat-plan-1-10-16.docx