Operating principles Organizational chart(s) Financial plan Performance goals and standards Customer service plans (employer job seeker) and Customer feedback plan/satisfaction indicators Technology plan Staffing and staff development plan Continuous improvement plan Facilities plan On-Site Review The on-site review is an essential component for certification of existing one-stop centers, in addition to the recertification of one-stop centers. The on-site review provides the local boards and core partners of the workforce development system the opportunity to validate information provided in the one-stop certification application, and to make inquiries that may arise post-review operator’s of the written material. Conversely, one-stop operators are provided with additional opportunities to supply information, clarify specific points or ask questions that they may have about the local boards and/or core expectations. Combined with the written application, the on-site review partners’ provides the local boards and core partners with additional insight as to a one-stop operator’s readiness for certification. Written notice shall be provided to one-stop operator applicants prior to the on-site review, which indicates the date and time of visit, names of review team members and the organizations that they represent, and specific topic areas that will be covered. Once the on-side review is completed, a written feedback report will be provided to the one-stop operator applicant. In general, on-site review visits will cover the areas listed below; however, more specific information will be provided to the applicant prior to the actual visit: Customer flow Administrative systems Service and resource integration Information technology systems Business services Quantitative and qualitative measures Financial systems Facility
Operating principles Organizational chart(s) Financial plan Performance goals and standards Customer service plans (employer and job seeker) Customer feedback plan/satisfaction indicators Technology plan Staffing and staff development plan Continuous improvement plan Facilities plan On-Site Review The on-site review is an essential component for certification of existing one-stop centers, in addition to the recertification of one-stop centers. The on-site review provides the local boards and core partners of the workforce development system the opportunity to validate information provided in the one-stop operator’s certification application, and to make inquiries that may arise post-review of the written material. Conversely, one-stop operators are provided with additional opportunities to supply information, clarify specific points or ask questions that they may have about the local boards and/or core partners’ expectations. Combined with the written application, the on-site review provides the local boards and core partners with additional insight as to a one-stop operator’s readiness for certification. Written notice shall be provided to one-stop operator applicants prior to the on-site review, which indicates the date and time of visit, names of review team members and the organizations that they represent, and specific topic areas that will be covered. Once the on-side review is completed, a written feedback report will be provided to the one-stop operator applicant. In general, on-site review visits will cover the areas listed below; however, more specific information will be provided to the applicant prior to the actual visit: Customer flow Administrative systems Service and resource integration Information technology systems Business services Quantitative and qualitative measures Financial systems Facility
PUBLICATION-DRAFT_STATE-PLAN_WIOA_MASTER_v8-2_TC_02092016.docx