Insurance payments/penalties Fines/penalties incurred Operational value: Reach of services / access Relationships – types and effectiveness Staff & client satisfaction Staff turn-over Incidents reported, & severity Transparency of information Innovation Results of service reviews Demonstrated excellence Awards Fines and penalties Outcomes data Moral value (or ethics) : Level/type of complaints the use of authority, Staff & client satisfaction fairness (including in the distribution of Demonstrated excellence in a relevant public benefits and obligations); area justice in the operations of publicly funded Appropriateness of services agencies; and Community participation in legitimacy of activities. Compliance with reporting requirements Transparency of information Social value: activities that reflect collectively Service uptake desired ends. Stakeholder satisfaction Population statistics Outcomes data Political value: implementation of policies for Compliance with policy which government are elected, and satisfaction of Compliance with law legislative requirements. Completion of mandated projects Stakeholder satisfaction Cultural value: activities that concern broad Community/citizen participation cultural norms, or affect the nature and quality of Partnerships public life. Stakeholder satisfaction Service/training uptake Social inclusion Items produced, eg. programs, publications, techniques, apps Stakeholder satisfaction Aesthetic value: things that affect the public’s Social inclusion enjoyment or appreciation of the environment or Outputs, eg. artworks, publications, life. techniques, apps Outcomes, eg clients with disabilities can
Insurance payments/penalties Fines/penalties incurred Operational value: Reach of services / access Relationships – types and effectiveness Staff & client satisfaction Staff turn-over Incidents reported, & severity Transparency of information Innovation Results of service reviews Demonstrated excellence Awards Fines and penalties Outcomes data Moral value (or ethics) : the use of authority, fairness (including in the distribution of public benefits and obligations); justice in the operations of publicly funded agencies; and legitimacy of activities. Level/type of complaints Staff & client satisfaction Demonstrated excellence in a relevant area Appropriateness of services Community participation in Compliance with reporting requirements Transparency of information Social value: activities that reflect collectively desired ends. Service uptake Stakeholder satisfaction Population statistics Outcomes data Political value: implementation of policies for which government are elected, and satisfaction of legislative requirements. Compliance with policy Compliance with law Completion of mandated projects Stakeholder satisfaction Cultural value: activities that concern broad cultural norms, or affect the nature and quality of public life. Community/citizen participation Partnerships Stakeholder satisfaction Service/training uptake Social inclusion Items produced, eg. programs, publications, techniques, apps Aesthetic value: things that affect the public’s enjoyment or appreciation of the environment or life. Stakeholder satisfaction Social inclusion Outputs, eg. artworks, publications, techniques, apps Outcomes, eg clients with disabilities can
Public-Value-Account-Guide-2016.docx