2.5 Fail Safe/Disaster Recovery/Business Continuity Reimbursement to the Department and/or The Contractor must implement and maintain the Taxpayer for any expenses, loss of revenue, etc. agreed upon Fail Safe/Disaster Recovery/Business for failure to meet the standard; Continuity procedures articulated in its technical proposal response throughout the duration of the and /or Contract, and execute the procedures when necessary, utilizing an agreed upon communication Liquidated Damages of $5,000 for each failure to plan. maintain the agreed upon Fail Safe/Disaster Recovery/Business Continuity operations procedures which impact the Services. 2. 6 Procedures Documentation The Contractor must develop, implement, maintain Liquidated damages of $500 for each failure to and document all procedures in accordance with meet the standard. Corrective action and a the agreed upon requirements. Complete and timetable will be specified by the Department for accurate documentation must be maintained each violation. throughout the duration of the Contract. 3.0 Performance Monitoring Performance Audits 100% – 3. 1 Performance Monitoring The Contractor must cooperate with DTF and Liquidated damages of $1,000 per day for each the Office of State Comptroller, and/or their failure to meet this standard. designee(s) for all performance monitoring audits and reviews. 4.0 Processing 4. A. Timeliness of Processing 4.A.1 ICL Transmissions All ICL transmissions must be acknowledged within A flat fee of $100 per day for each ICL the timeframes specified in the Functional transmission that is not appropriately Requirements of this RFP. acknowledged; and/or
2.5 Fail Safe/Disaster Recovery/Business Continuity The Contractor must implement and maintain the agreed upon Fail Safe/Disaster Recovery/Business Continuity procedures articulated in its technical proposal response throughout the duration of the Contract, and execute the procedures when necessary, utilizing an agreed upon communication plan. Reimbursement to the Department and/or Taxpayer for any expenses, loss of revenue, etc. for failure to meet the standard; and /or Liquidated Damages of $5,000 for each failure to maintain the agreed upon Fail Safe/Disaster Recovery/Business Continuity operations procedures which impact the Services. 2. 6 Procedures Documentation The Contractor must develop, implement, maintain and document all procedures in accordance with the agreed upon requirements. Complete and accurate documentation must be maintained throughout the duration of the Contract. Liquidated damages of $500 for each failure to meet the standard. Corrective action and a timetable will be specified by the Department for each violation. 3.0 Performance Monitoring Performance Audits – 100% 3. 1 Performance Monitoring The Contractor must cooperate with DTF and the Office of State Comptroller, and/or their designee(s) for all performance monitoring audits and reviews. Liquidated damages of $1,000 per day for each failure to meet this standard. 4.0 Processing 4. A. Timeliness of Processing 4.A.1 ICL Transmissions All ICL transmissions must be acknowledged within the timeframes specified in the Functional Requirements of this RFP. A flat fee of $100 per day for each ICL transmission that is not appropriately acknowledged; and/or
rfp_13_12_final.docx