changes are made to the program rules. This is a great improvement from two years past when the lowest satisfaction rate (73%) pertained to support brokers assist with enrollment paperwork and managing employees. This has improved to 86% in FY16. Finally, please see the below questions which ask about participant’s satisfaction with PPL. Public Partnerships (PPL) Answer Options Agree Somewhat Neutral Somewhat Disagree N/A Response Agree Disagree Count 1. PPL processes my 38 10 2 0 0 15 65 58.46% 15.38% 3.08% 23.08% employee's timesheets correctly and on time. 2. PPL pays my 39 9 3 0 0 14 65 employees accurately 60.00% 13.85% 4.62% 21.54% and on time. 3. In the event that my 24 8 7 2 3 21 65 36.92% 12.31% 10.77% 3.08% 4.62% 32.31% employee's timesheet is denied, delayed or pending payment, I am notified of the issue in a timely manner. 4. If I have a question 34 9 6 1 0 15 65 or concern, PPL works 52.31% 13.85% 9.23% 1.54% 23.08% with me to resolve it. 5. PPL responds to my 38 9 5 3 0 13 68 55.88% 13.24% 7.35% 4.41% 19.12% questions and concerns in a timely and professional manner. 6. I feel comfortable 43 5 9 0 1 10 68 63.24% 7.35% 13.24% 1.47% 14.71% calling PPL if I have a complaint or concern about their services. 7. PPL staff is willing to 37 6 7 0 4 14 68 assist me to complete 54.41% 8.82% 10.29% 5.88% 20.59% my paperwork. 8. The information that 37 10 6 3 2 10 68 54.41% 14.71% 8.82% 4.41% 2.94% 14.71% I receive from PPL is helpful and correct. answered question 65 skipped question 4
changes are made to the program rules. This is a great improvement from two years past when the lowest satisfaction rate (73%) pertained to support brokers assist with enrollment paperwork and managing employees. This has improved to 86% in FY16. Finally, please see the below questions which ask about participant’s satisfaction with PPL. Public Partnerships (PPL) Answer Options Agree Somewhat Agree Neutral Somewhat Disagree Disagree N/A Response Count 1. PPL processes my employee's timesheets correctly and on time. 38 58.46% 10 15.38% 2 3.08% 0 0 15 23.08% 65 2. PPL pays my employees accurately and on time. 39 60.00% 9 13.85% 3 4.62% 0 0 14 21.54% 65 3. In the event that my employee's timesheet is denied, delayed or pending payment, I am notified of the issue in a timely manner. 24 36.92% 8 12.31% 7 10.77% 2 3.08% 3 4.62% 21 32.31% 65 4. If I have a question or concern, PPL works with me to resolve it. 34 52.31% 9 13.85% 6 9.23% 1 1.54% 0 15 23.08% 65 5. PPL responds to my questions and concerns in a timely and professional manner. 38 55.88% 9 13.24% 5 7.35% 3 4.41% 0 13 19.12% 68 6. I feel comfortable calling PPL if I have a complaint or concern about their services. 43 63.24% 5 7.35% 9 13.24% 0 1 1.47% 10 14.71% 68 7. PPL staff is willing to assist me to complete my paperwork. 37 54.41% 6 8.82% 7 10.29% 0 4 5.88% 14 20.59% 68 8. The information that I receive from PPL is helpful and correct. 37 54.41% 10 14.71% 6 8.82% 3 4.41% 2 2.94% 10 14.71% 68 answered question 65 skipped question 4
real-lives-report-sept2016.docx