Internal Plan Activation Triggers This is important because it determines when you need to escalate for wider support. Review the incident levels. If unsure, complete the escalate early. Incident Description Example Plan Activation Escalation Level 1 Low level This level would consist Leaks, spills, No Escalation should stay – incident of routine building generic within local limits of issues which can be maintenance building users to ensure dealt with within issues... BAU capabilities are met. business as usual (BAU) measures and will not impact upon any critical activities/services. 2 Moderate Loss of non-critical Local flooding, local No Agreed Single Point of – level incident activities/services due IT failure, telecoms Should be managed by Contact escalates to to a minor disruption or disruption, localised the service business Building Users / Senior out of incident which is not infection disease continuity plan. Managers on-Call expected to last more outbreak... hours for them to activate than the Recovery YES their Service Continuity Time Objective (RTO) Should disrupted Plans as required and will not impact on services require further critical resource or site support, this plan may activities/services. be activated to support their response. 3 Significant Loss of critical Utility failure, YES Agreed Single Point of – level incident activities/services due damage to site, Contact escalates to to a disruption or restricted access to This plan will support Building Users / Senior incident which has a site, partial loss of services in their ability Manager on-Call out of potential to last more key suppliers... to continue their most hours and NHS England than the Recovery critical functions by Area Team to activate Time Objective (RTO) recovering the sites their Service Continuity but will need the critical activity within Plans as required of a senior the RTO manager. 4 Extreme Loss of critical Fire on a ward YES Agreed Single Point of – level incident activities/services due resulting in Contact escalates to to a disruption or evacuation, Severe This plan will support Building Users / Senior incident which is weather conditions services in their ability Manager on-Call out of expected to last more causing damage to to continue their most hours and NHS England than the RTO and may Area Team, NHS site and access critical functions by cause risk to patient issues, complete recovering the sites England LAT and and staff safety prolonged IT or critical activity within consider national the Utility failure, RTO escalation to co-ordinate External Major the response. incident... Plan Activation and Escalation
Internal Plan Activation Triggers This is important because it determines when you need to escalate for wider support. Review the incident levels. If unsure, complete the escalate early. Incident Level Description Example Plan Activation Escalation 1 – Low level incident This level would consist of routine building issues which can be dealt with within business as usual (BAU) measures and will not impact upon any critical activities/services. Leaks, spills, generic maintenance issues... No Escalation should stay within local limits of building users to ensure BAU capabilities are met. 2 – Moderate level incident Loss of non-critical activities/services due to a minor disruption or incident which is not expected to last more than the Recovery Time Objective (RTO) and will not impact on critical activities/services. Local flooding, local IT failure, telecoms disruption, localised infection disease outbreak... No Should be managed by the service business continuity plan. YES Should disrupted services require further resource or site support, this plan may be activated to support their response. Agreed Single Point of Contact escalates to Building Users / Senior Managers on-Call out of hours for them to activate their Service Continuity Plans as required 3 – Significant level incident Loss of critical activities/services due to a disruption or incident which has a potential to last more than the Recovery Time Objective (RTO) but will need the of a senior manager. Utility failure, damage to site, restricted access to site, partial loss of key suppliers... YES This plan will support services in their ability to continue their most critical functions by recovering the sites critical activity within the RTO Agreed Single Point of Contact escalates to Building Users / Senior Manager on-Call out of hours and NHS England Area Team to activate their Service Continuity Plans as required 4 – Extreme level incident Loss of critical activities/services due to a disruption or incident which is expected to last more than the RTO and may cause risk to patient and staff safety Fire on a ward resulting in evacuation, Severe weather conditions causing damage to site and access issues, complete prolonged IT or Utility failure, External Major incident... YES This plan will support services in their ability to continue their most critical functions by recovering the sites critical activity within the RTO Agreed Single Point of Contact escalates to Building Users / Senior Manager on-Call out of hours and NHS England Area Team, NHS England LAT and consider national escalation to co-ordinate the response. Plan Activation and Escalation
prt1-plan-resrc-d-site-plan-temp.docx