Hearing and Listening 51 Hearing and Listening 48 Barriers to Listening 53 Barriers to Listening 50 Failing to Limit Distractions 53 Failing to Limit Distractions 50 Failing to Focus on the Message 55 Failing to Focus on the Message 51 Failing to Be an Active Listener 57 Failing to Be an Active Listener 53 Listening Styles and Categories 59 Listening Styles and Categories 56 Improving Your Listening 60 Improving Your Listening 56 KEYS to Listening Excellence 62 KEYS to Listening Excellence 59 Executive Summary 64 Executive Summary 59 Discussion Questions 65 Explore 60 Terms to Remember 65 Review 61 Discussion Questions 61 to Remember 61 Part II. Entering The Workplace 68 Part II: Entering the Workplace 63 Chapter 4. Résumés, Interviews, and Negotiation Chapter 4: Resumes, Interview, and Negotiations 71 65 The Job-Seeking Process 73 The Job-Seeking Process 66 Stage One: Exploring 73 Stage One: Exploring 67 Self-Exploration 73 Self-Exploration 67 Career Exploration 74 Career Exploration 67 Stage Two: Researching 75 Stage Two: Researching 67 Researching Openings 75 Researching Openings 67 Researching Potential Employers 76 Researching Potential Employers 69 Stage Three: Applying 77 Three: Applying 71 Developing Résumés 77 Developing Résumés 71 Customizing Résumés 82 Customizing Résumés 75 Developing Electronic and Scannable Résumés Developing Electronic and Scannable Résumés and Online Applications 83 and Online Applications 77 Developing Cover Letters 84 Developing Cover Letters 77 Stage Four: Interviewing 88 Stage Four: Interviewing 81 Before the Interview 89 Before the Interview 81 During the Interview 95 During the Interview 88 Stage Five: Following Up 96 Stage Five: Following Up 90 Stage Six: Negotiations 97 Stage Six: Negotiating 90 KEYS to Excellence in the Job-Seeking Process KEYS to Excellence in the Job-Seeking Process 99 91 Executive Summary 100 Executive Summary 92 Discussion Questions 101 Explore 93 Terms to Remember 101 Review 93 Discussion Questions 93 to Remember 94 Chapter 5: Getting to Know Your Diverse Chapter 5. Getting to Know Your Diverse Workplace 97 Workplace 103 Learning Your Workplace Culture 98 Learning Your Workplace Culture 104 Assimilating College Students 100 Assimilating College Students 107 Diversity in Your Workplace: Some Important Diversity in Your Workplace: Some Important Concepts 104 Concepts 112 Cultural Diversity Awareness and Worldview 104 Cultural Diversity Awareness and Worldview 112 Cultural Competence 104 Cultural Competence 113 Mutual Respect 105 Mutual Respect 114 Examples of Diversity in Professional Contexts Examples of Diversity in Professional Contexts 106 114 Gender 106 Gender 115 Ethnicity and Race 107 Ethnicity and Race 115 Language Differences 108
Hearing and Listening 51 Barriers to Listening 53 Failing to Limit Distractions 53 Failing to Focus on the Message 55 Failing to Be an Active Listener 57 Listening Styles and Categories 59 Improving Your Listening 60 KEYS to Listening Excellence 62 Executive Summary 64 Discussion Questions 65 Terms to Remember 65 Part II. Entering The Workplace 68 Chapter 4. Résumés, Interviews, and Negotiation 71 The Job-Seeking Process 73 Stage One: Exploring 73 Self-Exploration 73 Career Exploration 74 Stage Two: Researching 75 Researching Openings 75 Researching Potential Employers 76 Stage Three: Applying 77 Developing Résumés 77 Customizing Résumés 82 Developing Electronic and Scannable Résumés and Online Applications 83 Developing Cover Letters 84 Stage Four: Interviewing 88 Before the Interview 89 During the Interview 95 Stage Five: Following Up 96 Stage Six: Negotiations 97 KEYS to Excellence in the Job-Seeking Process 99 Executive Summary 100 Discussion Questions 101 Terms to Remember 101 Chapter 5. Getting to Know Your Diverse Workplace 103 Learning Your Workplace Culture 104 Assimilating College Students 107 Diversity in Your Workplace: Some Important Concepts 112 Cultural Diversity Awareness and Worldview 112 Cultural Competence 113 Mutual Respect 114 Examples of Diversity in Professional Contexts 114 Gender 115 Ethnicity and Race 115 Hearing and Listening 48 Barriers to Listening 50 Failing to Limit Distractions 50 Failing to Focus on the Message 51 Failing to Be an Active Listener 53 Listening Styles and Categories 56 Improving Your Listening 56 KEYS to Listening Excellence 59 Executive Summary 59 Explore 60 Review 61 Discussion Questions 61 to Remember 61 Part II: Entering the Workplace 63 Chapter 4: Resumes, Interview, and Negotiations 65 The Job-Seeking Process 66 Stage One: Exploring 67 Self-Exploration 67 Career Exploration 67 Stage Two: Researching 67 Researching Openings 67 Researching Potential Employers 69 Three: Applying 71 Developing Résumés 71 Customizing Résumés 75 Developing Electronic and Scannable Résumés and Online Applications 77 Developing Cover Letters 77 Stage Four: Interviewing 81 Before the Interview 81 During the Interview 88 Stage Five: Following Up 90 Stage Six: Negotiating 90 KEYS to Excellence in the Job-Seeking Process 91 Executive Summary 92 Explore 93 Review 93 Discussion Questions 93 to Remember 94 Chapter 5: Getting to Know Your Diverse Workplace 97 Learning Your Workplace Culture 98 Assimilating College Students 100 Diversity in Your Workplace: Some Important Concepts 104 Cultural Diversity Awareness and Worldview 104 Cultural Competence 104 Mutual Respect 105 Examples of Diversity in Professional Contexts 106 Gender 106 Ethnicity and Race 107 Language Differences 108
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