Premium Payers by size Premium Australia New Payers Zealand Small Medium Large All The PROCESS was open and 83 84 81 83 78 82 89 honest seemed to be good communication between the 77 78 73 76 70 75 80 various people and organisations I dealt with I felt like the system was working 77 80 70 76 63 74 83 to protect my best interests I believe the system treated me 78 83 78 81 71 79 86 fairly I feel that the system helped me 80 82 78 80 75 79 83 with my recovery Base: Historic and Balance Cohorts (AUS=4612; NZ=444). Don’t know and refused responses excluded from base for analysis (AUS=4511 4532 and NZ= 433 440 depending on statement). – – L1. Thinking about your ENTIRE experience of being on workers’ compensation, I’d like you to tell me whether you agree or disagree with the following statements. Respondents in both Australia and New Zealand were asked about the role their employer played following their workplace injury or illness. As shown in Table 9, the most positive responses among injured workers from Australia were associated with the statements employer treated you fairly during (78%) and after (78%) “Your the claims process”. In New Zealand, agreement was highest for the statement employer “Your treated you fairly during the claims process (89%)”. In terms of premium paying business size, respondents from large businesses recorded the highest level of agreement for all aspects of employer support. Table 9: Perceptions of employer support by country and organisation type (% Total agree) Premium Payers by size Premium Australia New Payers Zealand* Small Medium All Your employer did what they could 74 73 76 74 72 74 86 to support you Your employer provided enough information on both your rights 66 67 75 69 69 69 85 and responsibilities Your employer made an effort to 69 71 74 71 72 71 77 find suitable employment for you Your employer helped you with 67 68 70 68 66 68 65 your recovery Your employer treated you fairly 77 77 82 79 75 78 89 during the claims process
Premium Payers by size Premium Payers All Australia New Zealand Small Medium Large The PROCESS was open and honest 83 84 81 83 78 82 89 seemed to be good communication between the various people and organisations I dealt with 77 78 73 76 70 75 80 I felt like the system was working to protect my best interests 77 80 70 76 63 74 83 I believe the system treated me fairly 78 83 78 81 71 79 86 I feel that the system helped me with my recovery 80 82 78 80 75 79 83 Base: Historic and Balance Cohorts (AUS=4612; NZ=444). Don’t know and refused responses excluded from base for analysis (AUS=4511 – 4532 and NZ= 433 – 440 depending on statement). L1. Thinking about your ENTIRE experience of being on workers’ compensation, I’d like you to tell me whether you agree or disagree with the following statements. Respondents in both Australia and New Zealand were asked about the role their employer played following their workplace injury or illness. As shown in Table 9, the most positive responses among injured workers from Australia were associated with the statements “Your employer treated you fairly during (78%) and after (78%) the claims process”. In New Zealand, agreement was highest for the statement “Your employer treated you fairly during the claims process (89%)”. In terms of premium paying business size, respondents from large businesses recorded the highest level of agreement for all aspects of employer support. Table 9: Perceptions of employer support by country and organisation type (% Total agree) Premium Payers by size Premium Payers All Australia New Zealand* Small Medium Your employer did what they could to support you 74 73 76 74 72 74 86 Your employer provided enough information on both your rights and responsibilities 66 67 75 69 69 69 85 Your employer made an effort to find suitable employment for you 69 71 74 71 72 71 77 Your employer helped you with your recovery 67 68 70 68 66 68 65 Your employer treated you fairly during the claims process 77 77 82 79 75 78 89
return-to-work-survey-summary-report-ausnz_0.docx