The contractor will be required to maintain accurate auditable records, including, but not limited to, records, timesheets, activity logs, invoices, or other expense records, which are the basis of charges for any fees, expenses or other charges to BW under the contract. State regulations require that all records attributable to the contract must be maintained for a minimum period of 5 fiscal years after all applicable audits have been released. Any work product developed by the Contractor in performance of this contract will require review and approval by BW and shall be the sole property of BW. BW shall have the right to copyright or otherwise protect its rights in, and ownership of, the work product. Create and implement a continuous improvement using Key Performance Indicators (KPI) to quantify and evaluate organizational success. Evaluations should be expressed and delineated in a monthly report provided to BW. Employers and job seekers can expect that the BWCC’s are well managed and operated. Assist BW in the evaluation of BWCC access points to ensure that customer needs are being met by using measures to indicate what kind of traffic to expect at each of the sites and initiate appropriate action as needed, or directed by BW, to improve services. Appoint a Safety Officer at each BWCC site to conduct safety reviews of the facility. The Mobile unit will be inspected by designated staff prior to each deployment to ensure compliance with applicable safety measures. Develop systems to provide user-friendly ad hoc reporting capability and ensure that such systems produce all information needed to manage the daily operations of the BWCC’s. This information includes, but is not limited to, performance measures, unduplicated customer and transaction counts, training enrollments by location and vendor, etc. Contractor shall serve any specific industry or population the BW identifies and targets as special priority. Contractor shall not at any time or in any manner, either directly or indirectly, disclose, publish or otherwise reveal information obtained by the Contractor in performance of the contract to any other party without the prior approval of BW. Assist employers and job seekers with responsive and knowledgeable staff through a user-friendly, quality driven, service delivery system. Adequate staff will be assigned to facilitate customers through the identification, access, and use of services. In accordance with State policy, minimum skills standards for front-line staff (all those employees providing direct customer service) includes
The contractor will be required to maintain accurate auditable records, including, but not limited to, records, timesheets, activity logs, invoices, or other expense records, which are the basis of charges for any fees, expenses or other charges to BW under the contract. State regulations require that all records attributable to the contract must be maintained for a minimum period of 5 fiscal years after all applicable audits have been released. Any work product developed by the Contractor in performance of this contract will require review and approval by BW and shall be the sole property of BW. BW shall have the right to copyright or otherwise protect its rights in, and ownership of, the work product. Create and implement a continuous improvement using Key Performance Indicators (KPI) to quantify and evaluate organizational success. Evaluations should be expressed and delineated in a monthly report provided to BW. Employers and job seekers can expect that the BWCC’s are well managed and operated. Assist BW in the evaluation of BWCC access points to ensure that customer needs are being met by using measures to indicate what kind of traffic to expect at each of the sites and initiate appropriate action as needed, or directed by BW, to improve services. Appoint a Safety Officer at each BWCC site to conduct safety reviews of the facility. The Mobile unit will be inspected by designated staff prior to each deployment to ensure compliance with applicable safety measures. Develop systems to provide user-friendly ad hoc reporting capability and ensure that such systems produce all information needed to manage the daily operations of the BWCC’s. This information includes, but is not limited to, performance measures, unduplicated customer and transaction counts, training enrollments by location and vendor, etc. Contractor shall serve any specific industry or population the BW identifies and targets as special priority. Contractor shall not at any time or in any manner, either directly or indirectly, disclose, publish or otherwise reveal information obtained by the Contractor in performance of the contract to any other party without the prior approval of BW. Assist employers and job seekers with responsive and knowledgeable staff through a user-friendly, quality driven, service delivery system. Adequate staff will be assigned to facilitate customers through the identification, access, and use of services. In accordance with State policy, minimum skills standards for front-line staff (all those employees providing direct customer service) includes
RFP-BW13-389-001-One-stop-Workforce-Services.docx