authorization code used so that originating internal, local, and long-distance calls can be logged, and so that incoming calls also can be logged. The ability to capture call” detail is a requirement. It is expected that call detail “local recording will operate as a background task. System administration must be able to operate on the LAN and be accessed from multiple PCs under password control. System Reports The system software must provide the following reports as a minimum: Individual Call Costing, Summary Usage Reports, Extension Summary Reports, Selective Extension Reports, Long Calls, Frequently Called Numbers, Most Costly Calls, Departmental Reports, Alert Reports (Monitored Called Numbers), Trunk / Line Reports and Directory Reports. Reports shall show name and extension number with full cost accounting and allocation. The system must also be capable of providing custom reports specified by and generated by the user. Such report-writing capability should allow the user to specify any of the fields to be printed in any sequence, and the users must be able to set up filters (specifications to suppress printing of unwanted information), and user defined subtotal points. System software must allow both manual (ad hoc) and automatic report generation (reports print automatically at predetermined times). The system shall be able to run reports at any time without loss of call collection capability. Inquiry and report responses must be virtually instantaneous. Archiving System must be capable of archiving call records to any selected storage device in such a manner that, at a later date, reports can be generated from said records in the event that later facts warrant examination of archival call records. Indicate if the proposed system has any archiving restrictions. Rate Tables Factory-produced rate table updates shall be available for seven (7) years following installation. Indicate the annual cost of this service. Ease of Use The recommended package must be easy to load, use, and update. Processes must be intuitive and simple to understand. Support / Training Offeror must provide primary CDR support for seven (7) years. Offeror must be expert on the recommended package and must be capable of total implementation and support. Manufacturer support must be secondary. Offeror shall include the cost of implementation and training, including loading the database. Security
authorization code used so that originating internal, local, and long-distance calls can be logged, and so that incoming calls also can be logged. The ability to capture “local call” detail is a requirement. It is expected that call detail recording will operate as a background task. System administration must be able to operate on the LAN and be accessed from multiple PCs under password control. System Reports The system software must provide the following reports as a minimum: Individual Call Costing, Summary Usage Reports, Extension Summary Reports, Selective Extension Reports, Long Calls, Frequently Called Numbers, Most Costly Calls, Departmental Reports, Alert Reports (Monitored Called Numbers), Trunk / Line Reports and Directory Reports. Reports shall show name and extension number with full cost accounting and allocation. The system must also be capable of providing custom reports specified by and generated by the user. Such report-writing capability should allow the user to specify any of the fields to be printed in any sequence, and the users must be able to set up filters (specifications to suppress printing of unwanted information), and user defined subtotal points. System software must allow both manual (ad hoc) and automatic report generation (reports print automatically at predetermined times). The system shall be able to run reports at any time without loss of call collection capability. Inquiry and report responses must be virtually instantaneous. Archiving System must be capable of archiving call records to any selected storage device in such a manner that, at a later date, reports can be generated from said records in the event that later facts warrant examination of archival call records. Indicate if the proposed system has any archiving restrictions. Rate Tables Factory-produced rate table updates shall be available for seven (7) years following installation. Indicate the annual cost of this service. Ease of Use The recommended package must be easy to load, use, and update. Processes must be intuitive and simple to understand. Support / Training Offeror must provide primary CDR support for seven (7) years. Offeror must be expert on the recommended package and must be capable of total implementation and support. Manufacturer support must be secondary. Offeror shall include the cost of implementation and training, including loading the database. Security
RFP-Word.docx