Patient Participation Group (PPG) Meeting Held at Stamford Bridge Health Care Centre: Thursday 12th May 2016, 6.00pm Present: Dr Lesley Welch, GP Partner Joanne Rowe, Managing Partner Debbie Westmoreland, Operations Manager Emily Broadbent, PA to Managing Partner Mr Allan Charlesworth Mr David Vaughan Mr Peter Sadler Mr Arthur Moore WELCOME AND INTRODUCTION Joanne welcomed the group to the meeting and expressed practice apologies for the lateness of the previous minutes. This was simply an error as we believed these had been circulated at an earlier date. Agreed a reminder of Mr Charlesworth’s e-mail address to be circulated to PPG members. Mr Charlesworth was also happy for this to be added to the practice website. Agreed the PPG needs to be patient driven/led, along with the PPG Action Plan. This should be areas of work that the PPG are able to help make a difference with e.g. DNA rates. It was queried what the practice sees as the biggest value/function of the PPG. Dr Welch explained that practices hugely value patient feedback in order to ensure patient needs are being met and a good quality of service being offered. The PPG are that link between the patients and the practice and give the wider patient population a voice. Queried whether all patients were written to when the PPG was first introduced. It was explained that this would have been extremely costly to the practice as no funding was provided for this, however, reception staff were extremely proactive in promoting the PPG to patients. It would also be difficult to promote the PPG by e-mail as this form of communication relies on patients keeping their details with us up to date.
Patient Participation Group (PPG) Meeting Held at Stamford Bridge Health Care Centre: Thursday 12th May 2016, 6.00pm Present: Dr Lesley Welch, GP Partner Joanne Rowe, Managing Partner Debbie Westmoreland, Operations Manager Emily Broadbent, PA to Managing Partner Mr Allan Charlesworth Mr David Vaughan Mr Peter Sadler Mr Arthur Moore WELCOME AND INTRODUCTION Joanne welcomed the group to the meeting and expressed practice apologies for the lateness of the previous minutes. This was simply an error as we believed these had been circulated at an earlier date. Agreed a reminder of Mr Charlesworth’s e-mail address to be circulated to PPG members. Mr Charlesworth was also happy for this to be added to the practice website. Agreed the PPG needs to be patient driven/led, along with the PPG Action Plan. This should be areas of work that the PPG are able to help make a difference with e.g. DNA rates. It was queried what the practice sees as the biggest value/function of the PPG. Dr Welch explained that practices hugely value patient feedback in order to ensure patient needs are being met and a good quality of service being offered. The PPG are that link between the patients and the practice and give the wider patient population a voice. Queried whether all patients were written to when the PPG was first introduced. It was explained that this would have been extremely costly to the practice as no funding was provided for this, however, reception staff were extremely proactive in promoting the PPG to patients. It would also be difficult to promote the PPG by e-mail as this form of communication relies on patients keeping their details with us up to date.
PPG-Meeting-12.05.16-v2.docx