5. If it is a sick or injured animal ask the caller if they can take the animal to the centre, nearest carer or their local vet. Explain that the vets usually do not charge for this service you are only – dropping the animal off for assessment. They will contact the group after assessing/treating it. 6. Ask the caller to make sure they leave details of where they found the animal with the vet. 7. For more information about specific animals see the following pages of this manual. 8. Have on hand as additional reference material: List of rescuers Important numbers. Picture by Louise Saunders Phone record sheet It is extremely IMPORTANT that it is filled in correctly. Why do we need phone records? Education both to members and the public – Public Awareness Reports Grant Applications Data collection Verification DATE PLEASE, PLEASE, PLEASE, PUT THE DATE including the year!!! – the time you received the call. TIME – CALLERS NAME the name of the person who called, preferably both name and surname – CALLERS NUMBER in case we need to contact them for more information or directions. – SUBURB what suburb the animal is in – SPECIES the species of the animal to which the call refers to. – INJURY/CAUSE fill out what you can in a few words only, e.g. HBC = hit by car, dog attack, – staph, broken leg. COMMENTS list who you referred the call to i.e. carers name, vet clinic or any comments – your feel may be helpful. RECORD SYSTEM please mark if you have entered the call into your groups online record – system and/or passed on relevant details to the appropriate species coordinator/officer. What to ask If you are unsure of what questions to ask, refer to your call record form, which will act as a prompt for all the questions we need answered.
5. If it is a sick or injured animal ask the caller if they can take the animal to the centre, nearest carer or their local vet. Explain that the vets usually do not charge for this service – you are only dropping the animal off for assessment. They will contact the group after assessing/treating it. 6. Ask the caller to make sure they leave details of where they found the animal with the vet. 7. For more information about specific animals see the following pages of this manual. 8. Have on hand as additional reference material: List of rescuers Important numbers. Picture by Louise Saunders Phone record sheet It is extremely IMPORTANT that it is filled in correctly. Why do we need phone records? Education – both to members and the public Public Awareness Reports Grant Applications Data collection Verification DATE – PLEASE, PLEASE, PLEASE, PUT THE DATE including the year!!! TIME – the time you received the call. CALLERS NAME – the name of the person who called, preferably both name and surname CALLERS NUMBER – in case we need to contact them for more information or directions. SUBURB – what suburb the animal is in SPECIES – the species of the animal to which the call refers to. INJURY/CAUSE – fill out what you can in a few words only, e.g. HBC = hit by car, dog attack, staph, broken leg. COMMENTS – list who you referred the call to i.e. carers name, vet clinic or any comments your feel may be helpful. RECORD SYSTEM – please mark if you have entered the call into your groups online record system and/or passed on relevant details to the appropriate species coordinator/officer. What to ask If you are unsure of what questions to ask, refer to your call record form, which will act as a prompt for all the questions we need answered.
QWRC%20Phone%20Coord%20Manual%20February%202015.docx