development in the area if quality and safety in health care for managers [on] “…professional how to effectively do audits and risk assessments and things like that, I think that helps.” Allied health professional, public hospital Training and education of staff was raised a number of times as being essential to improving the safety and quality of care. This included training for managers and staff on how to effectively conduct audits and risk assessments, communication and leadership skills as well as ongoing training for clinicians (both to ensure that their clinical skills are maintained and that new skills are developed). There was also a suggestion that the Commission develop webinars on specific safety and quality issues and education packages of safety and quality training materials for university medical schools as well as schools of nursing and allied health. Some participants also felt that more focus was needed on embedding safety and quality principles and practices into the undergraduate curriculum, so that clinicians gained an early understanding of how safety and quality relates to and should inform their everyday practice, before they enter into the workforce. 3.4 Campaigning and advancing health literacy than just working with the hospital take out a publicity campaign because I actually “…rather think that one of the biggest safeguards against medical error is having informed consumers by the time they get [to hospital]” Safety and quality manager, public hospital It was felt that one of the biggest safeguards against medical errors and poor patient outcomes is ensuring that consumers are informed and empowered. It was suggested that the Commission could have a larger role in informing consumers by providing the public with information about their health care and the Australian health system. Some of the suggestions included: taking out a publicity campaign on important safety and quality issues and getting this information out into hospitals, doctor’s surgeries and pharmacies engaging the media in a purposeful way about what a quality health system really looks like and examples of best practice, so that the media are able to be allies of the health system rather than just adversaries. tapping into patient stories and using them to improve practice and educate consumers developing resources and tools to educate consumers, so they understand how to be partners in their own care and have realistic expectations about the health system. One participant also spoke about the role the Commission could play in promoting the safety and quality agenda to clinicians, suggesting that Commission staff could present at grand rounds or medical seminars and conferences. 3.5 Data, eHealth and technology
“…professional development in the area if quality and safety in health care for managers [on] how to effectively do audits and risk assessments and things like that, I think that helps.” Allied health professional, public hospital Training and education of staff was raised a number of times as being essential to improving the safety and quality of care. This included training for managers and staff on how to effectively conduct audits and risk assessments, communication and leadership skills as well as ongoing training for clinicians (both to ensure that their clinical skills are maintained and that new skills are developed). There was also a suggestion that the Commission develop webinars on specific safety and quality issues and education packages of safety and quality training materials for university medical schools as well as schools of nursing and allied health. Some participants also felt that more focus was needed on embedding safety and quality principles and practices into the undergraduate curriculum, so that clinicians gained an early understanding of how safety and quality relates to and should inform their everyday practice, before they enter into the workforce. 3.4 Campaigning and advancing health literacy “…rather than just working with the hospital take out a publicity campaign because I actually think that one of the biggest safeguards against medical error is having informed consumers by the time they get [to hospital]” Safety and quality manager, public hospital It was felt that one of the biggest safeguards against medical errors and poor patient outcomes is ensuring that consumers are informed and empowered. It was suggested that the Commission could have a larger role in informing consumers by providing the public with information about their health care and the Australian health system. Some of the suggestions included: taking out a publicity campaign on important safety and quality issues and getting this information out into hospitals, doctor’s surgeries and pharmacies engaging the media in a purposeful way about what a quality health system really looks like and examples of best practice, so that the media are able to be allies of the health system rather than just adversaries. tapping into patient stories and using them to improve practice and educate consumers developing resources and tools to educate consumers, so they understand how to be partners in their own care and have realistic expectations about the health system. One participant also spoke about the role the Commission could play in promoting the safety and quality agenda to clinicians, suggesting that Commission staff could present at grand rounds or medical seminars and conferences. 3.5 Data, eHealth and technology
Report-for-Board-Feedback-analysis.docx