Simplified Access to Essential Partner Programs and Benefits Access your own Technical Account Manager who will proactively learn your business and capabilities, help plan for improved implementation, and assist in managing priority escalations. In addition to the exclusive, enhanced support services that Premier Support for Partners provides, you will receive guidance on how to fully realize the lifecycle and support assets from the broader Microsoft Partner Network program. Program Features Service ‘To’ ‘Through’ Benefits Features Components Services Enabled Service Delivery Plan Remediation Planning Delivers a direct relationship with Microsoft. Provides Operational Guidance a trusted advisor to help improve the alignment Technical Account Monthly Reporting and Trending Advice between business and IT. Helps increase performance Management Escalation Management and availability of mission-critical systems, minimizes (Relationship) the cost of downtime, and helps optimize and Account Representative improve IT operations. Connected Experience – Microsoft Partner Network On-Site Resource Available Health Checks, Risk Assessment Programs Offers exclusive access to knowledge sharing and and Reviews best practices. Provides advanced technical training Remediation Services to help IT staff act proactively and to develop crisis Support Assistance management skills. Helps identify and control Proactive Information Distribution (Prevent) platform risks before they become a threat. Helps Microsoft Premier Online maximize productive use of technology and increase Product Support Workshops platform flexibility and agility. Workshops and WorkshopPLUS Offers peace of mind so that personnel are ready to Problem Resolution Services Problem react when problems arise. Covers issues for both 24/7 Critical Situation Escalation Resolution Support and cloud-based solutions. Decreases Management (Fix) resolution time during a crisis with direct Reactive On-Site Support involvement from Microsoft. Monthly Hotfix Report Premier Support for Developer Third Tier Support Provides specialized support benefits via a Available Premier Mission Critical comprehensive portfolio of add-on services that Add-ons* Application Management Services for FAST enhance the support experience. Dedicated Support Engineering Extended Hotfix Support Custom Support Agreement Pricing varies by region. Contract size subject to partner needs and scoping. * Additional fees may apply to add-on services. Enroll today, visit for more information or contact your services account representative.
Simplified Access to Essential Partner Programs and Benefits Access your own Technical Account Manager who will proactively learn your business and capabilities, help plan for improved implementation, and assist in managing priority escalations. In addition to the exclusive, enhanced support services that Premier Support for Partners provides, you will receive guidance on how to fully realize the lifecycle and support assets from the broader Microsoft Partner Network program. Program Features Service Components Benefits Features ‘To’ Services ‘Through’ Enabled Technical Account Management (Relationship) Delivers a direct relationship with Microsoft. Provides a trusted advisor to help improve the alignment between business and IT. Helps increase performance and availability of mission-critical systems, minimizes the cost of downtime, and helps optimize and improve IT operations. Service Delivery Plan Remediation Planning Operational Guidance Monthly Reporting and Trending Advice Escalation Management Account Representative Connected Experience – Microsoft Partner Network On-Site Resource Available Support Assistance (Prevent) Offers exclusive access to knowledge sharing and best practices. Provides advanced technical training to help IT staff act proactively and to develop crisis management skills. Helps identify and control platform risks before they become a threat. Helps maximize productive use of technology and increase platform flexibility and agility. Health Checks, Risk Assessment Programs and Reviews Remediation Services Proactive Information Distribution Microsoft Premier Online Product Support Workshops Workshops and WorkshopPLUS Problem Resolution Support (Fix) Offers peace of mind so that personnel are ready to react when problems arise. Covers issues for both and cloud-based solutions. Decreases resolution time during a crisis with direct involvement from Microsoft. Problem Resolution Services 24/7 Critical Situation Escalation Management Reactive On-Site Support Available Add-ons* Provides specialized support benefits via a comprehensive portfolio of add-on services that enhance the support experience. Monthly Hotfix Report Premier Support for Developer Third Tier Support Premier Mission Critical Application Management Services for FAST Dedicated Support Engineering Extended Hotfix Support Custom Support Agreement Pricing varies by region. Contract size subject to partner needs and scoping. * Additional fees may apply to add-on services. Enroll today, visit for more information or contact your services account representative.
Premier%20Support%20for%20Partners%20-%20Renewal%20Datasheet_FINAL_1102411.docx