How frequently were these reviewed with the PRG? The PPG hold monthly meetings within the Practice, the PM attends the monthly meeting and twice a year GP Partner Dr Wilson attends a meeting to agree the objectives of the PPG/Practice for the next 6 months. Patient feedback is discussed at all monthly meeting as per above, agenda item. Action plan priority areas and implementation Priority area 1 Description of priority area: Telephone Access What actions were taken to address the priority? Whilst the National Patient Survey and Practice surveys reflected a high level of patient satisfaction with the Practice, telephone access seemed to feature is some of the feedback with issues at certain times of the day. The Practice decided to look at telephone access appertaining to specific timings throughout the day when it was perceived that due to a reduction in staffing levels patients were finding it increasingly difficult to get through. To this end, the Practice Manager
How frequently were these reviewed with the PRG? The PPG hold monthly meetings within the Practice, the PM attends the monthly meeting and twice a year GP Partner Dr Wilson attends a meeting to agree the objectives of the PPG/Practice for the next 6 months. Patient feedback is discussed at all monthly meeting as per above, agenda item. Action plan priority areas and implementation Priority area 1 Description of priority area: Telephone Access What actions were taken to address the priority? Whilst the National Patient Survey and Practice surveys reflected a high level of patient satisfaction with the Practice, telephone access seemed to feature is some of the feedback with issues at certain times of the day. The Practice decided to look at telephone access appertaining to specific timings throughout the day when it was perceived that due to a reduction in staffing levels patients were finding it increasingly difficult to get through. To this end, the Practice Manager
PPG%20Submission-Plan%202014-2015.docx