Records documenting enquiries Retain from last action on Do not transfer about the [corporate service] and enquiry + 1 year the responses provided. Records documenting the handling Retain from last action on Do not transfer of complaints from customers of the complaint + 3 years [corporate service]. Records documenting unsolicited Retain from last action on Do not transfer customer feedback on the feedback + 3 years [corporate service] and the responses provided. Records documenting the design of Retain from last action on Do not transfer [corporate service] customer survey + 3 years surveys and the (anonymised, if necessary) analysis of responses. Individual responses to [corporate Retain until completion of Do not transfer service] customer surveys. analysis of responses Student Service Management RECORDS ACTION TO BE TAKEN ACTION IN IN ARCHIVES DEPARTMENT/FACULTY (PAPER RECORDS) Records documenting the Retain until superseded + Do not transfer development and establishment of 3 years the institution's [student service] strategy, policies and procedures: key records. Records documenting the Retain from issue of Do not transfer development and establishment of strategy, policy or the institution's [student service] procedure + 1 year strategy, policies and procedures: working papers. Records documenting enquiries Retain from last action on Do not transfer about the [student service] and the enquiry + 1 year responses provided. Records documenting the handling Retain from last action on Do not transfer of complaints from customers of the complaint + 3 [student service]. Records documenting unsolicited Retain from last action on Do not transfer customer feedback on the [student feedback + 3 years service] and the responses provided. Records documenting the design of Retain from last action on Do not transfer [student service] customer surveys survey + 3 years and the (anonymised, if necessary) analysis of responses. Individual responses to [student Retain until completion of Do not transfer service] customer surveys. analysis of responses Business Unit Management
Records documenting enquiries about the [corporate service] and the responses provided. Retain from last action on enquiry + 1 year Do not transfer Records documenting the handling of complaints from customers of the [corporate service]. Retain from last action on complaint + 3 years Do not transfer Records documenting unsolicited customer feedback on the [corporate service] and the responses provided. Retain from last action on feedback + 3 years Do not transfer Records documenting the design of [corporate service] customer surveys and the (anonymised, if necessary) analysis of responses. Retain from last action on survey + 3 years Do not transfer Individual responses to [corporate service] customer surveys. Retain until completion of analysis of responses Do not transfer Student Service Management RECORDS ACTION TO BE TAKEN IN DEPARTMENT/FACULTY ACTION IN ARCHIVES (PAPER RECORDS) Records documenting the development and establishment of the institution's [student service] strategy, policies and procedures: key records. Retain until superseded + 3 years Do not transfer Records documenting the development and establishment of the institution's [student service] strategy, policies and procedures: working papers. Retain from issue of strategy, policy or procedure + 1 year Do not transfer Records documenting enquiries about the [student service] and the responses provided. Retain from last action on enquiry + 1 year Do not transfer Records documenting the handling of complaints from customers of the [student service]. Retain from last action on complaint + 3 Do not transfer Records documenting unsolicited customer feedback on the [student service] and the responses provided. Retain from last action on feedback + 3 years Do not transfer Records documenting the design of [student service] customer surveys and the (anonymised, if necessary) analysis of responses. Retain from last action on survey + 3 years Do not transfer Individual responses to [student service] customer surveys. Retain until completion of analysis of responses Do not transfer Business Unit Management
Records%20Retention%20and%20Disposal%20Schedule%20Draft%2020120604.docx