can make a complaint or give needs are met and that they or someone on my ‘I, behalf, can challenge feedback about their experience of attend regular appointments. decisions made by health health services. Focus group/forum discussions professionals, on health service experiences, multidisciplinary teams and and evidence this is fedback senior management teams.’ appropriately. 4.1 Response to last action plan / intentions for last 12 months year’s 4.1 Evidence / examples (including methods / location of evidence) Intentions for the next 12 months
‘I, or someone on my behalf, can challenge decisions made by health professionals, multidisciplinary teams and senior management teams.’ can make a complaint or give feedback about their experience of health services. needs are met and that they attend regular appointments. Focus group/forum discussions on health service experiences, and evidence this is fedback appropriately. 4.1 Response to last year’s action plan / intentions for last 12 months 4.1 Evidence / examples (including methods / location of evidence) Intentions for the next 12 months
qualitymonitoring-doc.docx