services to put in place during the reunification process, or additional input that is required from providers working with the family to assess the safety of the child if they are placed back in the home. Targeted Quality Management Meetings PSF’s QOM team also conducts targeted quality management meetings between operations staff and case management staff wherein risks and problems experienced at each service site are discussed in a team-based approach to mitigate risk and provide direction for follow-up actions. Issues frequently addressed are separation of siblings placed in out-of-home care, placement disruptions, high risk cases, pregnant teenagers and length of stay in out-of-home care. These meetings occur on a monthly basis. VII. Administration and Quality Management PSF’s Administration and Quality Management department encompasses all contract negotiations for the agency, facilities management for all service sites maintained and quality assurance and accreditation. The top risks faced by this area of the organization include: Breach of contractual agreements with partner agencies exposing PSF to lawsuits Hazards related to workplace safety at PSF service sites that pose a threat of harm to clients and employees Loss of accreditation would jeopardize funding and harm the agency’s reputation Critical incidents or client grievances that did not receive necessary follow-up and exposed the organization to liability Lack of oversight and monitoring creating poor standards of practice and jeopardizing the agency’s ability to fulfill its mission PSF’s Administration and Quality Management department operates with a high degree of partnership and oversight with DCF’s contract and quality assurance departments. PSF has maintained its accreditation from the Council on Accreditation (COA) for the past 4 years and is in the process of re-accreditation at the time of this writing. Contracts and Facilities PSF employs a contract management unit that is responsible for negotiating all contracts with service providers and partner agencies that are contracted to provide case management services. Contracts are renegotiated on an annual basis and are tied to performance measures and cost analysis. Contracts maintained with case management agencies are closely monitored as there is significant risk-sharing with these agencies that interface directly with children and families. If an
services to put in place during the reunification process, or additional input that is required from providers working with the family to assess the safety of the child if they are placed back in the home. Targeted Quality Management Meetings PSF’s QOM team also conducts targeted quality management meetings between operations staff and case management staff wherein risks and problems experienced at each service site are discussed in a team-based approach to mitigate risk and provide direction for follow-up actions. Issues frequently addressed are separation of siblings placed in out-of-home care, placement disruptions, high risk cases, pregnant teenagers and length of stay in out-of-home care. These meetings occur on a monthly basis. VII. Administration and Quality Management PSF’s Administration and Quality Management department encompasses all contract negotiations for the agency, facilities management for all service sites maintained and quality assurance and accreditation. The top risks faced by this area of the organization include: Breach of contractual agreements with partner agencies exposing PSF to lawsuits Hazards related to workplace safety at PSF service sites that pose a threat of harm to clients and employees Loss of accreditation would jeopardize funding and harm the agency’s reputation Critical incidents or client grievances that did not receive necessary follow-up and exposed the organization to liability Lack of oversight and monitoring creating poor standards of practice and jeopardizing the agency’s ability to fulfill its mission PSF’s Administration and Quality Management department operates with a high degree of partnership and oversight with DCF’s contract and quality assurance departments. PSF has maintained its accreditation from the Council on Accreditation (COA) for the past 4 years and is in the process of re-accreditation at the time of this writing. Contracts and Facilities PSF employs a contract management unit that is responsible for negotiating all contracts with service providers and partner agencies that are contracted to provide case management services. Contracts are renegotiated on an annual basis and are tied to performance measures and cost analysis. Contracts maintained with case management agencies are closely monitored as there is significant risk-sharing with these agencies that interface directly with children and families. If an
risk_management_plan_final_10-01-10.docx