Proposer shall describe how Proposer’s software database will integrate with Banner 8.x/9.x database. Proposer describe how Proposer’s software will support standalone validation of addresses. Proposer describe how no custom programming will required to integrate with Banner 8.x/9.x. Proposer shall describe how Proposer’s software will be 100% supported with no plans to phase out. Proposer shall describe how Optional standalone product for PAVE Certification. Proposer shall describe how Proposer’s software will interface with Banner 8.x/9.x Internet Native operations. Proposer shall describe how Proposer’s software will interface with Banner 8.x/9.x Web Self Service. Software interfaces with Banner 8.x/9.x operations. Provide a complete description of the Banner 8.X and 9.X interfaces with Internet native services, web self-service and batch operations Provide a complete description of the support and integration of Ellucian Banner 8.X and 9.X on an Oracle platform. Proposer shall provide a list and content descriptions of functional documentation, system administration documentation, complete installation instructions, unlimited maintenance coverage and technical support offered and potential training and knowledge transfer possible. NO COST INFORMATION IS TO BE PROVIDED. ONLY TECHNICAL INFORMATION REGARDING AVAILABLE OPTIONS. C.3 Technical Support/Customer Service Provide a complete description of the technical support and customer support services proposed including those available through on-line and toll-free telephone support. Proposer describe how it will manage/service Institution’s account. Provide a complete description of issue escalation procedures, expected response times and re-imbursement standards for service interruptions. Proposer shall describe the tools that it provides to answer common questions arising with users of its system. Proposer describe its response time to inquiries. Proposer shall describe how it responds to user/customer complaints and service issues. Provide a complete description for how customer satisfaction is accessed and reported.
Proposer shall describe how Proposer’s software database will integrate with Banner 8.x/9.x database. Proposer describe how Proposer’s software will support standalone validation of addresses. Proposer describe how no custom programming will required to integrate with Banner 8.x/9.x. Proposer shall describe how Proposer’s software will be 100% supported with no plans to phase out. Proposer shall describe how Optional standalone product for PAVE Certification. Proposer shall describe how Proposer’s software will interface with Banner 8.x/9.x Internet Native operations. Proposer shall describe how Proposer’s software will interface with Banner 8.x/9.x Web Self Service. Software interfaces with Banner 8.x/9.x operations. Provide a complete description of the Banner 8.X and 9.X interfaces with Internet native services, web self-service and batch operations Provide a complete description of the support and integration of Ellucian Banner 8.X and 9.X on an Oracle platform. Proposer shall provide a list and content descriptions of functional documentation, system administration documentation, complete installation instructions, unlimited maintenance coverage and technical support offered and potential training and knowledge transfer possible. NO COST INFORMATION IS TO BE PROVIDED. ONLY TECHNICAL INFORMATION REGARDING AVAILABLE OPTIONS. C.3 Technical Support/Customer Service Provide a complete description of the technical support and customer support services proposed including those available through on-line and toll-free telephone support. Proposer describe how it will manage/service Institution’s account. Provide a complete description of issue escalation procedures, expected response times and re-imbursement standards for service interruptions. Proposer shall describe the tools that it provides to answer common questions arising with users of its system. Proposer describe its response time to inquiries. Proposer shall describe how it responds to user/customer complaints and service issues. Provide a complete description for how customer satisfaction is accessed and reported.
RFP%2017-0013%20Address%20Verification%20Software%20Final.docx