I10 Accounts Receivable 13% and under 13.1-14% 14.1% and - Total Debt % 90 over day Invoices/Total Balance (target <13%) I11 Interpreting Service 95% and over 92 94.9% 91.9% and – Rate of Provision under (target 95% and above) L1 Training Hours 3.38 and 3.00 3.37 2.99 hours – delivered within BSO above per hours per and below per per WTE Staff quarter quarter quarter Member (target 3.75 hours per quarter) L2 Performance 80% and above 70-79% by 30 69.9% and Reviews completed by 30 June June under by 30 by 30 June 2016 June (target 90%)
I10 Accounts Receivable - Total Debt % 90 day Invoices/Total Balance (target <13%) 13% and under 13.1-14% 14.1% and over I11 Interpreting Service Rate of Provision (target 95% and above) 95% and over 92 – 94.9% 91.9% and under L1 Training Hours delivered within BSO per WTE Staff Member (target 3.75 hours per quarter) 3.38 and above per quarter 3.00 – 3.37 hours per quarter 2.99 hours and below per quarter L2 Performance Reviews completed by 30 June 2016 (target 90%) 80% and above by 30 June 70-79% by 30 June 69.9% and under by 30 June
RAG_Definitions_2016-17_Sept_2016.docx