Lync Server and Office. As a result, agents benefit from reduced training costs, a higher level of performance and ultimately, increased customer satisfaction. As a technology solutions provider committed to the efficiency of CEBP-enabled applications, we are pleased to recommend the value of prairieFyre in streamlining communications and enabling better business processes.” Khai Tran, CEO, Convergent The prairieFyre Contact Center for Microsoft Lync solution brings sophisticated functionality to contact centers with 10 to 250 agents. Small to midsize businesses get a broad feature set without the complexity and high costs that are typical of a “With the new Lync 2010 platform, prairieFyre’s deployment. While other solutions are stand-alone, Contact Center accelerates prairieFyre Contact Center is built on top of Microsoft Lync Server 2010. ROI by leveraging existing investments in Exchange, Customizable, flexible Business Needs Automated Call Distribution reporting options Customers are the lifeblood of (ACD) for Microsoft Lync any business. To retain customer Server 2010 voice calls A full-service company, loyalty, companies need to Microsoft Lync 2010 agent prairieFyre offers educational consistently deliver the high level desktop client with courses to system engineers, of service that customers integrated ACD soft phone system administrators, expect—day in and day out. and full enterprise presence technicians, agents, and Executives, contact center Supervisor and agent supervisors. It also provides a supervisors, and IT professionals displays of contact variety of professional services at small to midsize businesses center performance to contact center customers. want a highly sophisticated Supervisor control of agents contact center solution. and queues Benefits Online collaboration The prairieFyre Contact Center between supervisors and for Microsoft Lync solution is for agents the small to midsize business Solution Database administration that knows the value of satisfied The prairieFyre Contact Center and synchronization customers—impeccable brand for Microsoft Lync solution offers Data mining and precise reputation and solid business web-based modules that deliver forecasting using “what-if” growth. rich functionality to support the scenarios diverse needs of agents and Historical reporting and Provides Modular supervisors—whether they are more than 100 report Functionality on-site or remote. Features templates The modular design offers include the following: affordable adaptability to a
“With the new Lync 2010 platform, prairieFyre’s Contact Center accelerates ROI by leveraging existing investments in Exchange, Lync Server and Office. As a result, agents benefit from reduced training costs, a higher level of performance and ultimately, increased customer satisfaction. As a technology solutions provider committed to the efficiency of CEBP-enabled applications, we are pleased to recommend the value of prairieFyre in streamlining communications and enabling better business processes.” Khai Tran, CEO, Convergent The prairieFyre Contact Center for Microsoft Lync solution brings sophisticated functionality to contact centers with 10 to 250 agents. Small to midsize businesses get a broad feature set without the complexity and high costs that are typical of a deployment. While other solutions are stand-alone, prairieFyre Contact Center is built on top of Microsoft Lync Server 2010. Business Needs Customers are the lifeblood of any business. To retain customer loyalty, companies need to consistently deliver the high level of service that customers expect—day in and day out. Executives, contact center supervisors, and IT professionals at small to midsize businesses want a highly sophisticated contact center solution. Solution The prairieFyre Contact Center for Microsoft Lync solution offers web-based modules that deliver rich functionality to support the diverse needs of agents and supervisors—whether they are on-site or remote. Features include the following: Automated Call Distribution (ACD) for Microsoft Lync Server 2010 voice calls Microsoft Lync 2010 agent desktop client with integrated ACD soft phone and full enterprise presence Supervisor and agent displays of contact center performance Supervisor control of agents and queues Online collaboration between supervisors and agents Database administration and synchronization Data mining and precise forecasting using “what-if” scenarios Historical reporting and more than 100 report templates Customizable, flexible reporting options A full-service company, prairieFyre offers educational courses to system engineers, system administrators, technicians, agents, and supervisors. It also provides a variety of professional services to contact center customers. Benefits The prairieFyre Contact Center for Microsoft Lync solution is for the small to midsize business that knows the value of satisfied customers—impeccable brand reputation and solid business growth. Provides Modular Functionality The modular design offers affordable adaptability to a
prairieFyre_CallCenter_v2.docx