Track and maintain location information for utility R locate work. E Interface with Before You Dig” 811 service. “Call I Condition tracking with useful life estimates by asset type, e.g. fire hydrants, pump stations, street lights, roads, etc. I Support Pipeline Assessment and Certification Program (PACP) for sewer condition. I Track information to support ISA Tree Assessment reporting. Support visual and video (CCTV) inspections of N assets. R Ability to assets within a category and area in GIS format to help schedule and coordinate preventive maintenance activities (e.g. street sweeping, grate cleaning, Fats/Oil/Grease (FOG) control, etc.). R Preventive maintenance including scheduling, proactive part inventory reservations, procedure checklists or attachments, etc. I Lifecycle management including strategy to comply with municipal management standards. I Enter an asset #, address, cross street or other attribute and see planned projects impacting that asset (e.g. see other utility maintenance work projects, overlays, CIP). I Citizen Request (Service) Provide a brief overview of functionality available I to support citizen requests (e.g. citizen portal, citizen mobile application, IVR, email, call log, etc.). I Citizen visibility of request, status and resolution. Internal citizen request administrative work queue. I R User definable service levels for citizen requests. Escalation workflow approval process for R emergency and priority requests. R Work Management work orders to be created and closed without R assets tied to them.
R Track and maintain location information for utility locate work. E Interface with “Call Before You Dig” 811 service. I Condition tracking with useful life estimates by asset type, e.g. fire hydrants, pump stations, street lights, roads, etc. I Support Pipeline Assessment and Certification Program (PACP) for sewer condition. I Track information to support ISA Tree Assessment reporting. N Support visual and video (CCTV) inspections of assets. R Ability to assets within a category and area in GIS format to help schedule and coordinate preventive maintenance activities (e.g. street sweeping, grate cleaning, Fats/Oil/Grease (FOG) control, etc.). R Preventive maintenance including scheduling, proactive part inventory reservations, procedure checklists or attachments, etc. I Lifecycle management including strategy to comply with municipal management standards. I Enter an asset #, address, cross street or other attribute and see planned projects impacting that asset (e.g. see other utility maintenance work projects, overlays, CIP). I Citizen Request (Service) I Provide a brief overview of functionality available to support citizen requests (e.g. citizen portal, citizen mobile application, IVR, email, call log, etc.). I Citizen visibility of request, status and resolution. I Internal citizen request administrative work queue. R User definable service levels for citizen requests. R Escalation workflow approval process for emergency and priority requests. R Work Management R work orders to be created and closed without assets tied to them.
RFP16-01.docx