# 9 a 7 The AWC/FMS develops and implements or amends its process R The AWC/FMS develops and implements or amends their process to ensure the ME has 5 to ensure the ME has a mechanism to inform them of their a mechanism to inform the AWC/FMS of their satisfaction or concerns to include: satisfaction or concerns regarding the administrative services The ME completing the annual satisfaction survey distributed by the AWC/FMS received. annually (compliance is indicated if the survey has been mailed to the ME); Evidence the ME indicated satisfaction or concerns with the AWC/FMS regarding the administrative services they are receiving; and Evidence the AWC/FMS has provided the ME with information on how to contact the staff person(s) who will serve as their primary contact.
# The AWC/FMS develops and implements or amends its process to ensure the ME has a mechanism to inform them of their satisfaction or concerns regarding the administrative services received. R The AWC/FMS develops and implements or amends their process to ensure the ME has a mechanism to inform the AWC/FMS of their satisfaction or concerns to include: The ME completing the annual satisfaction survey distributed by the AWC/FMS annually (compliance is indicated if the survey has been mailed to the ME); Evidence the ME indicated satisfaction or concerns with the AWC/FMS regarding the administrative services they are receiving; and Evidence the AWC/FMS has provided the ME with information on how to contact the staff person(s) who will serve as their primary contact. a 9 7 5
Quality+Assessment++Improvement+(QA%26I)+Agency+with+Choice+Questions+for+AWC+FMS+Providers.docx