Access Points (indoor) Access Points (outdoor) Cost per Access Point Licence Costs (Year 1) Licence Costs (subsequent years) Training Costs (provide details) Annual Recurring costs Support & Licencing costs over 3 years Support & Licencing costs over 5 years Other costs Service level Agreement (SLA) Respondents must clearly state the level of compliance to each of the following requirements: The following Service level Agreement (SLA) is being proposed. Months and Hours of Service The hours that service is required are Mon- Friday 9am to 5pm The service will generally not be required during July and August, or other school holidays. The service will generally not be required during school holidays and Irish bank holidays. Method of reporting issues Issues are to be reported by and telephone Technical Support Landline Mobile Email address Contact details Providers Help desk Priority Reporting: The school recognises that not all reported problems are 1’ issues. As such the school proposes ‘Priority the following levels of priority. Priority Level Example Action and Service Level required (SLA) A response is required within one hour from a phone or email Wireless System Priority 1 message from the school. Remote Access diagnosis should be is down (Impact (Highest used to try and resolve the problem. If this is not successful a school is Priority) call out to the school is required to resolve the issue later that affected) day (or by agreement) A response is required within one hour from a phone or email Single Access message from the school. Remote Access diagnosis should be Point down Priority 1 used to try and resolve the problem. If this is not successful a (one area call out to the school is required to resolve the issue later that affected) day (or by agreement) Wireless network A response is required within from a or one working day Priority 2 running but with email message from the school. Remote Access diagnosis
Access Points (indoor) Access Points (outdoor) Cost per Access Point Licence Costs (Year 1) Licence Costs (subsequent years) Training Costs (provide details) Annual Recurring costs Support & Licencing costs over 3 years Support & Licencing costs over 5 years Other costs Service level Agreement (SLA) Respondents must clearly state the level of compliance to each of the following requirements: The following Service level Agreement (SLA) is being proposed. Months and Hours of Service The hours that service is required are Mon- Friday 9am to 5pm The service will generally not be required during July and August, or other school holidays. The service will generally not be required during school holidays and Irish bank holidays. Method of reporting issues Issues are to be reported by and telephone Technical Support Contact details Landline Mobile Email address Providers Help desk Priority Reporting: The school recognises that not all reported problems are ‘Priority 1’ issues. As such the school proposes the following levels of priority. Priority Level Example Action and Service Level required (SLA) Priority 1 (Highest Priority) Wireless System is down (Impact school is affected) A response is required within one hour from a phone or email message from the school. Remote Access diagnosis should be used to try and resolve the problem. If this is not successful a call out to the school is required to resolve the issue later that day (or by agreement) Priority 1 Single Access Point down (one area affected) A response is required within one hour from a phone or email message from the school. Remote Access diagnosis should be used to try and resolve the problem. If this is not successful a call out to the school is required to resolve the issue later that day (or by agreement) Priority 2 Wireless network running but with A response is required within one working day from a or email message from the school. Remote Access diagnosis
RFT-Template-for-Wireless-in-Schools-June-2015.docx