taking accountability of the effectiveness of the management system; ensuring that the Quality Policy and quality objectives are established for the management system and are compatible with the strategic direction and the context of the organization; ensuring that the quality policy is communicated, understoodand applied within theorganization; ensuring the integration of the management system requirements into the other organization’s business processes, as deemed appropriate (see note); promoting awareness of the process approach; ensuring that the resources needed for the management system are available; communicating the importance of effective quality management and of conforming to the management system requirements; ensuring that the management system achieves its intended results; engaging, directing and supporting persons to contributeto the effectivenessof the management system; promoting continual improvement; supporting other relevant management roles to demonstrate their leadership as it applies to theirareas of responsibility. Note: such as accounting, employee benefits management and legal activities are out of scope of the “business processes” QMS. 5.2 Customer Focus [Senior Management Team Name] of [Short Client Name] adopts a customer-first approach which ensures that customer needs and expectations are determined, converted into requirements and are met with the aim of enhancing customer satisfaction. This is accomplished by assuring: customer and applicable statutory and regulatory requirements are determined, understood and consistently met; the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed; the focus on enhancing customer satisfaction is maintained. 5.3 Quality Policy [Senior Management Team Name] has developed theQuality Policy, defined in section 3.0 above, that governs day-to-day operations to ensure quality. The Quality Policy is released as a standalone document as well, and is communicated and implemented throughout the organization. 5.4 Organizational Roles Responsibilities &Authorities [Senior Management Team Name]has assigned responsibilities and authorities for all relevant roles in the company. These are communicated through the combination of the[Org Chart Title]and [Position Description Title]s.
taking accountability of the effectiveness of the management system; ensuring that the Quality Policy and quality objectives are established for the management system and are compatible with the strategic direction and the context of the organization; ensuring that the quality policy is communicated, understoodand applied within theorganization; ensuring the integration of the management system requirements into the organization’s other business processes, as deemed appropriate (see note); promoting awareness of the process approach; ensuring that the resources needed for the management system are available; communicating the importance of effective quality management and of conforming to the management system requirements; ensuring that the management system achieves its intended results; engaging, directing and supporting persons to contributeto the effectivenessof the management system; promoting continual improvement; supporting other relevant management roles to demonstrate their leadership as it applies to theirareas of responsibility. Note: “business processes” such as accounting, employee benefits management and legal activities are out of scope of the QMS. 5.2 Customer Focus [Senior Management Team Name] of [Short Client Name] adopts a customer-first approach which ensures that customer needs and expectations are determined, converted into requirements and are met with the aim of enhancing customer satisfaction. This is accomplished by assuring: customer and applicable statutory and regulatory requirements are determined, understood and consistently met; the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed; the focus on enhancing customer satisfaction is maintained. 5.3 Quality Policy [Senior Management Team Name] has developed theQuality Policy, defined in section 3.0 above, that governs day-to-day operations to ensure quality. The Quality Policy is released as a standalone document as well, and is communicated and implemented throughout the organization. 5.4 Organizational Roles Responsibilities &Authorities [Senior Management Team Name]has assigned responsibilities and authorities for all relevant roles in the company. These are communicated through the combination of the[Org Chart Title]and [Position Description Title]s.
PROJECT_PAPER_Management_System_Manual.docx