8pm Monday to Friday and 10am to 2pm Saturday, local time across Australia. Please note that any clinical questions may require referral to clinical specialist Appendix 9 Using Quality Indicator data and setting targets – Using Quality Indicator (QI) data governance – The modern concept of responsibility in the provision of health and aged care services is described as clinical governance. This is defined as the system by which the governing body, managers, clinicians and staff share responsibility and accountability for the quality of care, continuously improving care, minimising risk and fostering an environment of excellence in care for residents. In essence this that everyone at all levels within an organisation is responsible for the standard of care, including staff, management, the executive and the board of directors. A successful National Aged Care Quality Indicator Program (QI Program) requires everyone in an organisation to fulfil roles and responsibilities. Each group will use and interpret information from QIs differently. The common goal for all is to provide excellent care and continually look for ways to further improve. Board and executive The role of the and executive is to provide the governance, leadership and oversight for quality of care. This includes ensuring the adequacy of systems and resources to gather, report and respond to QI information, and to consider the merits of the different interventions required for improving care and the organisation as a whole. The role of the board and executive is to provide the governance, leadership and oversight for quality of care. Their leadership role includes demonstrating a willingness to challenge the status quo and seeking objective information about performance and promoting transparency and accountability. What may not be visible to them are the direct aspects of service delivery. Managers and quality personnel The role of senior managers and quality personnel is to understand the principles and practical application of QIs and their limitations. Their role is to support the implementation and facilitate the interpretation of information relevant to service delivery. This may include active management and participation in the collection, reporting and responding to QIs. They also implement specific interventions within the facility to improve care, such as explaining the facility’s QIs to The challenge is personalising QI data so it is relevant and real. This requires translating the data in a way that will be meaningful. Having information about both the individual residents and all residents is essential. QIs that give an overview or a summary of how a facility operates are very helpful.
8pm Monday to Friday and 10am to 2pm Saturday, local time across Australia. Please note that any clinical questions may require referral to clinical specialist Appendix 9 – Using Quality Indicator data and setting targets Using Quality Indicator (QI) data – governance The modern concept of responsibility in the provision of health and aged care services is described as clinical governance. This is defined as the system by which the governing body, managers, clinicians and staff share responsibility and accountability for the quality of care, continuously improving care, minimising risk and fostering an environment of excellence in care for residents. In essence this that everyone at all levels within an organisation is responsible for the standard of care, including staff, management, the executive and the board of directors. A successful National Aged Care Quality Indicator Program (QI Program) requires everyone in an organisation to fulfil roles and responsibilities. Each group will use and interpret information from QIs differently. The common goal for all is to provide excellent care and continually look for ways to further improve. Board and executive The role of the and executive is to provide the governance, leadership and oversight for quality of care. This includes ensuring the adequacy of systems and resources to gather, report and respond to QI information, and to consider the merits of the different interventions required for improving care and the organisation as a whole. The role of the board and executive is to provide the governance, leadership and oversight for quality of care. Their leadership role includes demonstrating a willingness to challenge the status quo and seeking objective information about performance and promoting transparency and accountability. What may not be visible to them are the direct aspects of service delivery. Managers and quality personnel The role of senior managers and quality personnel is to understand the principles and practical application of QIs and their limitations. Their role is to support the implementation and facilitate the interpretation of information relevant to service delivery. This may include active management and participation in the collection, reporting and responding to QIs. They also implement specific interventions within the facility to improve care, such as explaining the facility’s QIs to The challenge is personalising QI data so it is relevant and real. This requires translating the data in a way that will be meaningful. Having information about both the individual residents and all residents is essential. QIs that give an overview or a summary of how a facility operates are very helpful.
resource_manual_-_20171102.docx