Appendix 1: Key Performance Indicators KPI Reporting Objective Performance Measure Method of Calculation Target no. Frequency Successful ER1. Number of Participants Total Number of Participants => 400 per Quarterly programme enrolled in a group within the year engagement relevant pathway in quarter period ER2 Proportion of referrals that are contacted for Total Number of Referrals =>100% Quarterly their Initial Assessment within 5 working days contacted within 5 days/ Total Number of referrals multiplied by 100 ER3. Proportion of completers Total Number of completers / Total =>60% Quarterly A completer is defined as a participant who Number of participants multiplied completes at least 12 out of 24 sessions in a 12 week by 100 period and received their end of programme assessment. Successful ER4. Proportion of Relevant Participants losing weight Number of Participants on Obesity => 60% Quarterly Programme on completion of programme Pathway who lose => 3% body Outcomes weight / Total Participants on the Obesity Pathway multiplied by 100 Client ER5. Proportion of Participants completing a feedback Total Number completing survey/ => 80% Quarterly satisfaction with survey Total number of completers the programme multiplied by 100 ER6. Proportion of Participants completing a feedback Total Number completing survey/ =>80% Quarterly that are satisfied with the service Total number of completers multiplied by 100
Appendix 1: Key Performance Indicators Objective KPI no. Performance Measure Method of Calculation Target Reporting Frequency Successful programme engagement ER1. Number of Participants Total Number of Participants enrolled in a group within the relevant pathway in quarter period => 400 per year Quarterly ER2 Proportion of referrals that are contacted for their Initial Assessment within 5 working days Total Number of Referrals contacted within 5 days/ Total Number of referrals multiplied by 100 =>100% Quarterly ER3. Proportion of completers A completer is defined as a participant who completes at least 12 out of 24 sessions in a 12 week period and received their end of programme assessment. Total Number of completers / Total Number of participants multiplied by 100 =>60% Quarterly Successful Programme Outcomes ER4. Proportion of Relevant Participants losing weight on completion of programme Number of Participants on Obesity Pathway who lose => 3% body weight / Total Participants on the Obesity Pathway multiplied by 100 => 60% Quarterly Client satisfaction with the programme ER5. Proportion of Participants completing a feedback survey Total Number completing survey/ Total number of completers multiplied by 100 => 80% Quarterly ER6. Proportion of Participants completing a feedback that are satisfied with the service Total Number completing survey/ Total number of completers multiplied by 100 =>80% Quarterly
ps2017801-itt-exercisereferral-appendix2-v01.docx