I thought I would take this opportunity to update you on our progress towards the action plan we formulated back in June. Action Point Reason Current Status Review To increase the This is included in the The surgery As at 13/10/17 the number of patients NHS contract for this currently has 572 surgery has 592 who are registered year as a priority. It patients registered patients registered for for online services. allows additional which is 19% of the online services which is access for the patient patient population 20% of the population to manage their own health care needs. The surgery would also like to encourage this as it potentially could free up reception time by not having as many incoming calls or as much desk contact. To increase the To ensure that the The group currently I have recruited 2 new membership of the whole of the patient has 12 members of members to the group Patient Participation population are which only 4 are who will be receiving a Group to hopefully represented within active members. copy of this update represent the the group. demographics of the patient population. To participate in the The scheme ensures The surgery does The surgery is now CCG Access that access is not open from 8.00 open to patients from Incentive Scheme maximised for 8.30 in the 8.00am. – patients and morning although a The audits have shown (See point 4 below) standardises access GP is contactable. that we provide more across Calderdale. It was felt that the than the required required amount of number of appointments was appointments to our being provided but patients. the audits would provide evidence. The flu season is now here, please encourage anyone who qualifies to attend the surgery for their flu jab. Our next flu clinic will be on 18th November 9am 1pm. – If you have any queries or suggestions please get in touch with me. Liz Coulson PPG Future
I thought I would take this opportunity to update you on our progress towards the action plan we formulated back in June. Action Point Reason Current Status Review To increase the number of patients who are registered for online services. This is included in the NHS contract for this year as a priority. It allows additional access for the patient to manage their own health care needs. The surgery would also like to encourage this as it potentially could free up reception time by not having as many incoming calls or as much desk contact. The surgery currently has 572 patients registered which is 19% of the patient population As at 13/10/17 the surgery has 592 patients registered for online services which is 20% of the population To increase the membership of the Patient Participation Group to hopefully represent the demographics of the patient population. To ensure that the whole of the patient population are represented within the group. The group currently has 12 members of which only 4 are active members. I have recruited 2 new members to the group who will be receiving a copy of this update To participate in the CCG Access Incentive Scheme (See point 4 below) The scheme ensures that access is maximised for patients and standardises access across Calderdale. The surgery does not open from 8.00 – 8.30 in the morning although a GP is contactable. It was felt that the required amount of appointments was being provided but the audits would provide evidence. The surgery is now open to patients from 8.00am. The audits have shown that we provide more than the required number of appointments to our patients. The flu season is now here, please encourage anyone who qualifies to attend the surgery for their flu jab. Our next flu clinic will be on 18th November 9am – 1pm. If you have any queries or suggestions please get in touch with me. Liz Coulson PPG Future
PPG%20Report%20201718.docx