and it was agreed that raising patient awareness was the first step we need to take to increase the usage. A range of promotional material is currently being used in the waiting room and it was agreed that the A5 patient information leaflet should be included in dispensing bags for patient perusal. There is already a script note on all prescriptions notifying patients of the service but as and when more promotional material arrives at the surgery we will start attaching reminders to all patient scripts. All QLS staff have been reminded that they should be promoting this service to our patients. At the present time we have 17% of our patients using on-line services. Any Other Business Capturing Patient The group queried what percentage of patient email Information addresses QLS currently hold. (E.Mail Address) Action: JW to email Aileen Monkhouse with the figure JW Website It was agreed that the “Summer Patient Survey Results” JW should be displayed on the website. Agenda Items for the next meeting: Active plan to further develop the web-site New Patient Questionnaire Newsletter 1000 copies (double sided) to be printed initially. Similar layout to the “Randall Orchard Newsletter” which JW circulated during the meeting. Newsletter to be made available on the web site. TM Team Photo of the clinical staff ? 2 Newsletters per year (September / March) News Items: Dementia Clinic offered at QLS Any National Campaigns running Flu Clinic If anyone has any ideas for the Newsletter please email Maureen Bursell direct. Action Plan EKV Elizabeth Kipling-Vasey to update the action plan Date and time of next Wednesday 14th June @ 6.30pm
and it was agreed that raising patient awareness was the first step we need to take to increase the usage. A range of promotional material is currently being used in the waiting room and it was agreed that the A5 patient information leaflet should be included in dispensing bags for patient perusal. There is already a script note on all prescriptions notifying patients of the service but as and when more promotional material arrives at the surgery we will start attaching reminders to all patient scripts. All QLS staff have been reminded that they should be promoting this service to our patients. At the present time we have 17% of our patients using on-line services. Any Other Business Capturing Patient Information (E.Mail Address) Website Newsletter Action Plan The group queried what percentage of patient email addresses QLS currently hold. Action: JW to email Aileen Monkhouse with the figure It was agreed that the “Summer Patient Survey Results” should be displayed on the website. Agenda Items for the next meeting: Active plan to further develop the web-site New Patient Questionnaire 1000 copies (double sided) to be printed initially. Similar layout to the “Randall Orchard Newsletter” which JW circulated during the meeting. Newsletter to be made available on the web site. Team Photo of the clinical staff ? 2 Newsletters per year (September / March) News Items: Dementia Clinic offered at QLS Any National Campaigns running Flu Clinic If anyone has any ideas for the Newsletter please email Maureen Bursell direct. Elizabeth Kipling-Vasey to update the action plan JW JW TM EKV Date and time of next Wednesday 14th June @ 6.30pm
PPG%20Minutes%2022.3.17.docx