works Shepway 23.34 25.5 25.5 21 Thanet 12.64 13.73 13.73 15 Canterbury 22.08 20.95 20.95 24 Average days to re-let all Dover 31.96 23.61 23.61 25 properties including major Shepway 25.65 30.28 30.28 24 works Thanet 25.23 23.02 23.02 24 2014/15 Q1 2015/16 2015/16 Performance Indicator Area Performance Trend Value Value YTD Value Canterbury 313 65 65 Data only Dover Number of general needs 198 60 60 Data only re-lets in the month Shepway 163 36 36 Data only Thanet 236 62 62 Data only Canterbury 55 21 21 Data only No sheltered housing Dover 41 11 11 Data only made in the period Shepway 74 18 18 Data only Canterbury 368 86 86 Data only Total number of all re-lets Dover 239 71 71 Data only made in the period Shepway 237 54 54 Data only Thanet 236 62 62 Data only Customer Care 2014/15 Q1 2015/16 2015/16 Performance Indicator Annual Target Area Performance Trend Value Value YTD Value Canterbury 99.64% 99.54% 99.54% 98% Percentage of tenants Dover 100% 100% 100% 98% satisfied with day to day Shepway 99.78% 100% 100% 98% repairs Thanet 100% 100% 100% 98% Performance Indicator Q1 2015/16 2015/16 Annual Target Area Performance Trend
works Shepway 23.34 25.5 25.5 21 Thanet 12.64 13.73 13.73 15 Average days to re-let all properties including major works Canterbury 22.08 20.95 20.95 24 Dover 31.96 23.61 23.61 25 Shepway 25.65 30.28 30.28 24 Thanet 25.23 23.02 23.02 24 Performance Indicator Area 2014/15 Q1 2015/16 2015/16 Performance Trend Value Value YTD Value Number of general needs re-lets in the month Canterbury 313 65 65 Data only Dover 198 60 60 Data only Shepway 163 36 36 Data only Thanet 236 62 62 Data only No sheltered housing made in the period Canterbury 55 21 21 Data only Dover 41 11 11 Data only Shepway 74 18 18 Data only Total number of all re-lets made in the period Canterbury 368 86 86 Data only Dover 239 71 71 Data only Shepway 237 54 54 Data only Thanet 236 62 62 Data only Customer Care Performance Indicator Area 2014/15 Q1 2015/16 2015/16 Annual Target Performance Trend Value Value YTD Value Percentage of tenants satisfied with day to day repairs Canterbury 99.64% 99.54% 99.54% 98% Dover 100% 100% 100% 98% Shepway 99.78% 100% 100% 98% Thanet 100% 100% 100% 98% Performance Indicator Area Q1 2015/16 2015/16 Annual Target Performance Trend
Q1-report-5-august-2015-FINAL.docx