Sandhills Center LME-MCO Quarterly Complaints Report 1st Quarter FY 15-16 July—Sept Brief Description of the Report: This report reflects the number and type of Complaints received during the first quarter of Fiscal Year 2015-2016. Apr-Jun Jul-Sep Complaints 2015 2015 Total Complaints 66 70 Against Providers 58 58 Against LME-MCO 8 12 Apr-Jun Jul-Sep Types of Complaints 2015 2015 Basic Needs 1 0 Client Rights 1 3 Other 1 7 Administrative Issues 2 1 Service Coordination Between Providers 0 2 LME-MCO Functions 6 8 Access to Services 9 8 Authorization/Payment/Billing 11 11 Abuse, Neglect, Exploitation 12 8 Quality of Services 23 22 Gender of Consumer On Whose Behalf Complaint is Being Apr-Jun Jul-Sep Made 2015 2015 Male 21 23 Female 27 27
Sandhills Center LME-MCO Quarterly Complaints Report 1st Quarter FY 15-16 July—Sept Brief Description of the Report: This report reflects the number and type of Complaints received during the first quarter of Fiscal Year 2015-2016. Complaints Apr-Jun 2015 Jul-Sep 2015 Total Complaints 66 70 Against Providers 58 58 Against LME-MCO 8 12 Types of Complaints Apr-Jun 2015 Jul-Sep 2015 Basic Needs 1 0 Client Rights 1 3 Other 1 7 Administrative Issues 2 1 Service Coordination Between Providers 0 2 LME-MCO Functions 6 8 Access to Services 9 8 Authorization/Payment/Billing 11 11 Abuse, Neglect, Exploitation 12 8 Quality of Services 23 22 Gender of Consumer On Whose Behalf Complaint is Being Made Apr-Jun 2015 Jul-Sep 2015 Male 21 23 Female 27 27
QMC-Exec-Summary-1st-Qtr-July-September-2015.docx