Quality & Care team was delivered, people using the this included training in dignity and service. care. However, staff turnover has made it more difficult to fully integrate this into practice, across the board. 4th paragraph The statement that – Now reads “We home is in a state of disrepair ‘’the ‘’ found some is inaccurate and unjustified. aspects of the home were poorly There is a repair programme for the maintained. We house compiled on the basis of staff found disused reports and the maintenance team’s inspections. Repairs are prioritised pipes sticking out on this basis. In terms of the specific of one person’s points you have raised we would floor, bathrooms comment as follows: which were unclean and in residents individual rooms are disrepair, and redecorated every three years on a evidence of damp rolling programme basis and the in people’s rooms. communal areas are re-decorated The homes layout regularly and all the areas have was not suitable been decorated between 2012 and for the needs of 2014; since the last inspection a people with housing officer has visited Sistine and has stated there is only a complex needs. minute patch of damp under one The home was set window that does not require out over three treatment; there are five bathrooms floors. We had all refurbished between October concerns around 2011 and July 2012 which are fire safety as staff cleaned regularly; in one of these were unable to one tile was cracked having been satisfactorily kicked by a resident just prior to the explain how they inspection; the disused radiator would support pipes mentioned did not cause a people in the hazard to the resident but we have had them capped and taken out ; in event of a fire.” – terms of signage all fire exit routes This is what was are clearly labelled ; no doors are observed on the blocked off except for a door to the inspection basement which is locked for safety including the reasons some other doors have – strong smell of automatic release mechanisms as damp in a approved by the Fire Officer . downstairs bedroom which was raised immediately. 4th paragraph: Fire safety: fire drills X involving all staff on duty are Not a factual undertaken on a minimum 6 monthly accuracy basis, the most recent being in March 2015. If in doubt there is an comment. individual action plan for staff to refer to. To increase awareness
Quality & Care team was delivered, this included training in dignity and care. However, staff turnover has made it more difficult to fully integrate this into practice, across the board. 4th paragraph – The statement that ‘’the home is in a state of disrepair ‘’ is inaccurate and unjustified. There is a repair programme for the house compiled on the basis of staff reports and the maintenance team’s inspections. Repairs are prioritised on this basis. In terms of the specific points you have raised we would comment as follows: residents individual rooms are redecorated every three years on a rolling programme basis and the communal areas are re-decorated regularly and all the areas have been decorated between 2012 and 2014; since the last inspection a housing officer has visited Sistine and has stated there is only a minute patch of damp under one window that does not require treatment; there are five bathrooms all refurbished between October 2011 and July 2012 which are cleaned regularly; in one of these one tile was cracked having been kicked by a resident just prior to the inspection; the disused radiator pipes mentioned did not cause a hazard to the resident but we have had them capped and taken out ; in terms of signage all fire exit routes are clearly labelled ; no doors are blocked off except for a door to the basement which is locked for safety reasons – some other doors have automatic release mechanisms as approved by the Fire Officer . 4th paragraph: Fire safety: fire drills involving all staff on duty are undertaken on a minimum 6 monthly basis, the most recent being in March 2015. If in doubt there is an individual action plan for staff to refer to. To increase awareness X people using the service. Now reads “We found some aspects of the home were poorly maintained. We found disused pipes sticking out of one person’s floor, bathrooms which were unclean and in disrepair, and evidence of damp in people’s rooms. The homes layout was not suitable for the needs of people with complex needs. The home was set out over three floors. We had concerns around fire safety as staff were unable to satisfactorily explain how they would support people in the event of a fire.” – This is what was observed on the inspection including the strong smell of damp in a downstairs bedroom which was raised immediately. Not a factual accuracy comment.
REACH-Sistine-CQC-FAC-Log-Final.docx