information 6 participants wanted text communication needs? 4 participants wanted a letter - if it was easy read 1 participant did not mind community alarm service works really well, it makes me feel Question 9 “My What should safe; but why do we have to pay for it?” services do to make sure that Participants the concept of an emergency card with all their you get details on it that they carried with them. communication Some participants stated that they would feel okay wearing a support and bracelet or necklace which contained important information about accessible them, but it needed to be fashionable. information be good if some ambulance drivers had extra training in “It quickly? learning disabilities and Makaton” Some participants reported good experiences of response cars, for example helped to calm me down until the ambulance “it came” Question 10 No responses. Is there anything else we should think about to find out about your information and communication support needs? Question 11 Is there anything 6 participants said yes else that we 3 participants said no should think about to record feel okay generally about having information shared about me, “I or share your but I would like to be asked about story’ as well” ‘my communication support or information needs? Key Themes Easy read information is important. Training by people with learning disabilities is important. The first point of contact with a service often a receptionist has a crucial role in – – ensuring that contact begins with positive start. Participants think a disabilities’ bracelet could help, and were positive ‘learning about wearing one, if it was fashionable. Many of the participants had a health passport, and had found it useful.
information needs? 6 participants wanted text communication 4 participants wanted a letter - if it was easy read 1 participant did not mind Question 9 What should services do to make sure that you get communication support and accessible information quickly? “My community alarm service works really well, it makes me feel safe; but why do we have to pay for it?” Participants the concept of an emergency card with all their details on it that they carried with them. Some participants stated that they would feel okay wearing a bracelet or necklace which contained important information about them, but it needed to be fashionable. “It be good if some ambulance drivers had extra training in learning disabilities and Makaton” Some participants reported good experiences of response cars, for example “it helped to calm me down until the ambulance came” Question 10 Is there anything else we should think about to find out about your information and communication support needs? No responses. Question 11 Is there anything else that we should think about to record or share your communication support or information needs? 6 participants said yes 3 participants said no “I feel okay generally about having information shared about me, but I would like to be asked about ‘my story’ as well” Key Themes Easy read information is important. Training by people with learning disabilities is important. The first point of contact with a service – often a receptionist – has a crucial role in ensuring that contact begins with positive start. Participants think a ‘learning disabilities’ bracelet could help, and were positive about wearing one, if it was fashionable. Many of the participants had a health passport, and had found it useful.
rep-five-nat-focus-grps.docx