_ LEARN _ (For the trials, what worked and did not, why and what are you doing as a result? Is the result repeatable?) Reasons Learning: Why? Direction: Actions to be taken +Weekly schedule meeting Testing helped up find holes in Continue to test in events. test fount that we weren’t our thinking so that we ended looking at backlog up with a better process. + Marking, advertising, and If communication is needed, Address communication when outreach activities got done ensure that someone can selecting the team members to during event represent that on team so that ensure it is covered. + We had someone on team you can get this work organized who could change phone and done during the event. system +Pilot test day was pretty Test or simulate testing of a Try to schedule testing for typical typical of what we experience typical day so that we know days or simulate a typical day at Holiday weekend followed whether our schedule method follow-on events. the event week our average work (what we are Don’t have normal targeting in this event). plumbing inspector Can’t test for “disaster” scenarios + A method to create a Have broad data access on team Continue to discuss data as part of master list for inspections is needed so that appropriate prepare step, hold event in was figured out analysis and solutions can be location where physical data is created. located, and ensure team has someone with broad access to system data. Can’t test for “disaster” Test as much of process as Plan for testing early (start on day scenarios possible so that the best 3, if possible) during event. process is created. Didn’t have knowledge to Where you might need outside Consider in future events. handle “8 ring” issue help, try to let them know in advance so that you might be able to use their expertise on an ad hoc basis. _ INSTALL _ (Steps to operationalize the new process and make it stick. Attach new process map below.) Update the project schedule or Action Items List Area What Who By When Job Aides Electronic boil water notice Jenny Checklist 12/31/15 Reverse 911 6/30/16 Working with others Brittany Cards for Environmentalists desks 9/11/15 All staff training 12/15/15
_ LEARN _ (For the trials, what worked and did not, why and what are you doing as a result? Is the result repeatable?) Reasons Learning: Why? Direction: Actions to be taken +Weekly schedule meeting test fount that we weren’t looking at backlog Testing helped up find holes in our thinking so that we ended up with a better process. Continue to test in events. + Marking, advertising, and outreach activities got done during event + We had someone on team who could change phone system If communication is needed, ensure that someone can represent that on team so that you can get this work organized and done during the event. Address communication when selecting the team members to ensure it is covered. +Pilot test day was pretty typical of what we experience Holiday weekend followed the event week Don’t have normal plumbing inspector Can’t test for “disaster” scenarios Test or simulate testing of a typical day so that we know whether our schedule method our average work (what we are targeting in this event). Try to schedule testing for typical days or simulate a typical day at follow-on events. + A method to create a master list for inspections was figured out Have broad data access on team is needed so that appropriate analysis and solutions can be created. Continue to discuss data as part of prepare step, hold event in location where physical data is located, and ensure team has someone with broad access to system data. Can’t test for “disaster” scenarios Test as much of process as possible so that the best process is created. Plan for testing early (start on day 3, if possible) during event. Didn’t have knowledge to handle “8 ring” issue Where you might need outside help, try to let them know in advance so that you might be able to use their expertise on an ad hoc basis. Consider in future events. _ INSTALL _ (Steps to operationalize the new process and make it stick. Attach new process map below.) Update the project schedule or Action Items List Area What Who By When Job Aides Electronic boil water notice Jenny Checklist 12/31/15 Reverse 911 6/30/16 Working with others Brittany Cards for Environmentalists desks 9/11/15 All staff training 12/15/15
PRISM_FCHD_KAIZENProject%20Team-1.docx