Standard 6: Service management Standard 5: Service access The service manages access, commencement and cessation in a transparent, fair and equal and responsive way. Assessment against Standard 5: Service access Standard 5 is met. All aspects fully addressed. Statement of qualitative evidence Team Leader inserts ratings for P&P and each IoP. Where the rating is the IoP describes and affirms the focus. ‘Yes’, organisation’s Where the rating is a succinct Reason for finding is added under relevant IoP. ‘No’, Policies and Procedures (P&P) Yes/No Info or N/A Source The organisation has policies and/or procedures that support the Y 1,2,5 key elements of Standard 5: Indicators of Practice (IoP) The organisation implements its policies and/or procedures for Standard 5 5:1 The organisation systematically seeks and uses input from Y 1,2,3,8 people with disability, their families, friends and carers to ensure access is fair and equal and transparent. 5:2 The organisation provides accessible information in a range Y 1,2,5,8 of formats about the types and quality of services available. 5:3 The organisation develops, applies, reviews and Y 1,2,3,8 communicates commencement and leaving a service processes. 5:4 The organisation develops, applies and reviews policies and Y 1,2,5 practices related to eligibility criteria, priority of access and waiting lists. 5:5 The organisation monitors and addresses potential barriers Y 1,2,5 to access. 5:6 The organisation provides clear explanations when a service Y 1,2,8 is not available along with information and referral support for alternative access. 5:7 The organisation collaborates with other relevant Y 1,2,3,8 organisations and community members to establish and maintain a referral network. Legend for evidence information source: 1 documentation; 2 discussion with management staff; 3 discussion with direct care staff; 4 discussion with external stakeholders; 5 annual self-assessment; 6 other; 7 direct observation; 8 discussion with individuals, family, carers, friends, advocates or guardians.
Standard 5: Service access The service manages access, commencement and cessation in a transparent, fair and equal and responsive way. Assessment against Standard 5: Service access Standard 5 is met. All aspects fully addressed. Statement of qualitative evidence Team Leader inserts ratings for P&P and each IoP. Where the rating is ‘Yes’, the IoP describes and affirms the organisation’s focus. Where the rating is ‘No’, a succinct Reason for finding is added under relevant IoP. Policies and Procedures (P&P) Yes/No or N/A Info Source The organisation has policies and/or procedures that support the key elements of Standard 5: Y 1,2,5 Indicators of Practice (IoP) The organisation implements its policies and/or procedures for Standard 5 5:1 The organisation systematically seeks and uses input from people with disability, their families, friends and carers to ensure access is fair and equal and transparent. Y 1,2,3,8 5:2 The organisation provides accessible information in a range of formats about the types and quality of services available. Y 1,2,5,8 5:3 The organisation develops, applies, reviews and communicates commencement and leaving a service processes. Y 1,2,3,8 5:4 The organisation develops, applies and reviews policies and practices related to eligibility criteria, priority of access and waiting lists. Y 1,2,5 5:5 The organisation monitors and addresses potential barriers to access. Y 1,2,5 5:6 The organisation provides clear explanations when a service is not available along with information and referral support for alternative access. Y 1,2,8 5:7 The organisation collaborates with other relevant organisations and community members to establish and maintain a referral network. Y 1,2,3,8 Legend for evidence information source: 1 documentation; 2 discussion with management staff; 3 discussion with direct care staff; 4 discussion with external stakeholders; 5 annual self-assessment; 6 other; 7 direct observation; 8 discussion with individuals, family, carers, friends, advocates or guardians. Standard 6: Service management
Quality-Evaluation-Report-Directions-DSS.docx