2 30% – 1 10% or less – 0 0% or don’t know. – 7.3 of 7.3.1 Use of mobile and e-mail Use of mobile and social 5 All information before, of engagement” is the term given to “Systems – “Systems Engagement” of engagement” to computing-enabled systems of during and after an event is mobile device/social media and e-mail-based “systems enable citizens to receive and engagement (supported by available on mobile devices; this systems to pass information to individuals and give updates before and after a is supported by alerts on social also to capture information from them. They disaster media; this is also used to enable are usually paired with of record” “systems an in-bound to which are back-office and enterprise systems “citizen government” flow allowing (such as the emergency management system). crowd sourcing of data on events and issues. Data capture may be directly, where a citizen directly contacts the city government, or via a data-mining for example where some 4 Extensive use is made of – – governments in Australia mine data from systems of engagement, with a Twitter and SMS to gain an extra source of few minor omissions. intelligence on wildfire outbreaks and status. 3 Some use is made, but there – are larger gaps in the information available by this means and the in-bound flow works only via direct communication rather than mining of data generally. 2 As for 3 but with no inbound – flow. 1 Only rudimentary use of – systems of engagement – perhaps only via mobile access to the existing website which may not have been optimized for smartphones etc but interest in – expanding this.
2 – 30% 1 – 10% or less 0 – 0% or don’t know. 7.3 “Systems of Engagement” 7.3.1 Use of mobile and e-mail “systems of engagement” to enable citizens to receive and give updates before and after a disaster Use of mobile and social computing-enabled systems of engagement (supported by 5 – All information before, during and after an event is available on mobile devices; this is supported by alerts on social media; this is also used to enable an in-bound “citizen to government” flow allowing crowd sourcing of data on events and issues. 4 – Extensive use is made of systems of engagement, with a few minor omissions. 3 – Some use is made, but there are larger gaps in the information available by this means and the in-bound flow works only via direct communication rather than mining of data generally. 2 – As for 3 but with no inbound flow. 1 – Only rudimentary use of systems of engagement – perhaps only via mobile access to the existing website which may not have been optimized for smartphones etc – but interest in expanding this. “Systems of engagement” is the term given to mobile device/social media and e-mail-based systems to pass information to individuals and also to capture information from them. They are usually paired with “systems of record” which are back-office and enterprise systems (such as the emergency management system). Data capture may be directly, where a citizen directly contacts the city government, or via a data-mining – for example where some governments in Australia mine data from Twitter and SMS to gain an extra source of intelligence on wildfire outbreaks and status.
Resilience%20Scorecard%20Updated%20V2%20-%20April%2030th%202015.docx