Shared Lives Guidance Quality Assurance The Hampshire Shared Lives Scheme strives to deliver a quality service that meets the needs, aspirations and choices for all those in a Shared Lives placement. The individual experience of people receiving care and support in a Shared Lives placement and their personal expectations and outcomes are important in maintaining a quality service. The Hampshire Shared Lives Scheme believes in setting and maintaining quality standards that are measurable and influence the service and its future development. In order to meet the quality and standards required the Scheme recognises the importance of having a process in which regular monitoring of its service is maintained. It is essential during this process that evidence is provided to commissioners and other regulatory bodies of the way in which we quality assure the service and how information and outcomes are collated. The evidence will also be available to the Shared Lives Carers, to the people using the Hampshire Shared Lives Scheme and/or their representatives. How will this happen? Carer Quality Assurance Recruitment Assessment Panel Recruitment Approval Panel Carers Home Brochure Three appraisals per year Annual review of Carers Feedback Questionnaires Unannounced audits of carers homes and records completed by Registered Manager and/ or Team Manager Inspections and feedback from CQC Regular visits to the by the allocated Shared Lives Manager Carer’s home (SLM) All About Me Books on service users needs Informal observation
Shared Lives Guidance Quality Assurance The Hampshire Shared Lives Scheme strives to deliver a quality service that meets the needs, aspirations and choices for all those in a Shared Lives placement. The individual experience of people receiving care and support in a Shared Lives placement and their personal expectations and outcomes are important in maintaining a quality service. The Hampshire Shared Lives Scheme believes in setting and maintaining quality standards that are measurable and influence the service and its future development. In order to meet the quality and standards required the Scheme recognises the importance of having a process in which regular monitoring of its service is maintained. It is essential during this process that evidence is provided to commissioners and other regulatory bodies of the way in which we quality assure the service and how information and outcomes are collated. The evidence will also be available to the Shared Lives Carers, to the people using the Hampshire Shared Lives Scheme and/or their representatives. How will this happen? Carer Quality Assurance Recruitment Assessment Panel Recruitment Approval Panel Carers Home Brochure Three appraisals per year Annual review of Carers Feedback Questionnaires Unannounced audits of carers homes and records completed by Registered Manager and/ or Team Manager Inspections and feedback from CQC Regular visits to the Carer’s home by the allocated Shared Lives Manager (SLM) All About Me Books on service users needs Informal observation
QualityAssurance.docx