5.1.2 Customer focus Top management shall Show me how top management demonstrate leadership and demonstrates leadership and commitment with respect to commitment w.r.t. customer focus customer focus by ensuring that: ensuring requirements and a) customer requirements and applicable statutory and regulatory applicable statutory and regulatory requirements are determined and requirements are determined and met. met; How are risks and opportunities b) the risks and opportunities that that can affect conformity of can affect conformity of products products and services and services and the ability to 5.1.2 determined? enhance customer satisfaction are q1 How is the ability to enhance determined and addressed; customer satisfaction determined c) the focus on consistently and addressed? providing products and services How is the focus on consistently that meet customer and applicable providing products and services statutory and regulatory that meet customer and applicable requirements is maintained; statutory and regulatory d) The focus on enhancing customer satisfaction is requirements maintained? maintained. How is customer satisfaction maintained? 5.2 Quality policy 5.2.1 Top management shall establish, How does top management review and maintain a quality establish, review and maintain a policy that: quality policy? a) is appropriate to the purpose How is it determined to be and context of the organization; appropriate to the purpose and b) provides a framework for setting context of the organization? and reviewing quality objectives; Does it provide a framework for 5.2.1 c) includes a commitment to setting and reviewing quality q1 satisfy applicable requirements; objectives? d) Includes a commitment to Does it contain a commitment to continual improvement of the satisfy applicable requirements? quality management system. Does it include a commitment to continual improvement of the QMS? 5.2.2 The quality policy shall: Where is the quality policy Quality Policy as document a) be available as documented available as documented information information; information? b) be communicated, understood How is it communicated? 5.2.2 and applied within the Show me how it is understood and q1 organization; applied within the organization. c) Be available to relevant How have you made it available to interested parties, as appropriate. relevant interested parties? 5.3 Organizational roles, responsibility and authorities Top management shall ensure How does top management that the responsibilities and ensure that responsibilities and authorities for relevant roles are authorities for relevant roles are 5.3 assigned, communicated and assigned, communicated and q1 understood within the understood within the organization. organization?
5.1.2 Customer focus 5.1.2 q1 Top management shall demonstrate leadership and commitment with respect to customer focus by ensuring that: a) customer requirements and applicable statutory and regulatory requirements are determined and met; b) the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed; c) the focus on consistently providing products and services that meet customer and applicable statutory and regulatory requirements is maintained; d) The focus on enhancing customer satisfaction is maintained. Show me how top management demonstrates leadership and commitment w.r.t. customer focus ensuring requirements and applicable statutory and regulatory requirements are determined and met. How are risks and opportunities that can affect conformity of products and services determined? How is the ability to enhance customer satisfaction determined and addressed? How is the focus on consistently providing products and services that meet customer and applicable statutory and regulatory requirements maintained? How is customer satisfaction maintained? 5.2 Quality policy 5.2.1 5.2.1 q1 Top management shall establish, review and maintain a quality policy that: a) is appropriate to the purpose and context of the organization; b) provides a framework for setting and reviewing quality objectives; c) includes a commitment to satisfy applicable requirements; d) Includes a commitment to continual improvement of the quality management system. How does top management establish, review and maintain a quality policy? How is it determined to be appropriate to the purpose and context of the organization? Does it provide a framework for setting and reviewing quality objectives? Does it contain a commitment to satisfy applicable requirements? Does it include a commitment to continual improvement of the QMS? 5.2.2 5.2.2 q1 The quality policy shall: a) be available as documented information; b) be communicated, understood and applied within the organization; c) Be available to relevant interested parties, as appropriate. Where is the quality policy available as documented information? How is it communicated? Show me how it is understood and applied within the organization. How have you made it available to relevant interested parties? Quality Policy as document information 5.3 Organizational roles, responsibility and authorities 5.3 q1 Top management shall ensure that the responsibilities and authorities for relevant roles are assigned, communicated and understood within the organization. How does top management ensure that responsibilities and authorities for relevant roles are assigned, communicated and understood within the organization?
Portrait-Audit-Checklist.docx