VISITOR INFORMATION CENTRE COORDINATOR PART A Role Specification – Job Title: Visitor Information Centre Coordinator Level of Work: Visitor Information Department: Direct Reports: Assistants Corporate & Community Services Volunteers Manager: Director Corporate & Community Services Position Type: 0.8 up to Fulltime SA Municipal Salaried Award and Officers Award MoR Manager: Chief Executive Officer Classification: Level 4 Lead the Visitor Information Centre team to deliver a high level of customer service and promote Unique Value–Add: tourism in the Renmark Paringa district and Riverland Region. Accountabilities - Performance Indicators Key Result Areas Personnel and Volunteers at the Visitor Information Centre are clear in their responsibilities, performance expectations and managed in accordance with accepted practices, policies and procedures. A trusting, clear and efficient work environment for staff and volunteers in accordance with organisational core values. The team workplan is current and ensures clarity of team activities/tasks in accordance with work demands, and individuals role responsibilities Rosters and records for all staff and volunteers are maintained and clear to those responsible. Ensure staff and volunteers are supported, suitably trained and informed about operations, tourism products and calendars of events. Developments and trends in the Tourism Industry are monitored for review People and at the Renmark Tourism Office. Coordination The Tourism Evens Committee is supported to ensure accurate information is available for the Committee to undertake its duties. Performance Indicators: Team projects, workloads and Visitor Centre activities are resourced and delivered in accordance with workplans, quality expectations and schedules Staff and volunteers are clear in their expectations and are given day to day supervision and support Strong internal Communication between Visitor Information Centre staff and other Council teams is front of mind The Tourism Events Committee governance processes and information accurate for the Committee to undertake its duties Ensure that tourist attractions, facilities and services provided within the Renmark Paringa Customer Service district and the Riverland are readily available to visitors of the Riverland. and Information General enquiries, customer action requests and information for visitors, local operators and Sharing businesses are delivered in accordance with organizational standards. Liaise with regional Tourism operators, Visitor Information Centre and local tourism operators
VISITOR INFORMATION CENTRE COORDINATOR PART A – Role Specification Job Title: Visitor Information Centre Coordinator Level of Work: Department: Corporate & Community Services Direct Reports: Visitor Information Assistants Volunteers Manager: Director Corporate & Community Services Position Type: 0.8 up to Fulltime MoR Manager: Chief Executive Officer Award and Classification: SA Municipal Salaried Officers Award Level 4 Unique Value–Add: Lead the Visitor Information Centre team to deliver a high level of customer service and promote tourism in the Renmark Paringa district and Riverland Region. Key Result Areas Accountabilities - Performance Indicators People and Coordination Personnel and Volunteers at the Visitor Information Centre are clear in their responsibilities, performance expectations and managed in accordance with accepted practices, policies and procedures. A trusting, clear and efficient work environment for staff and volunteers in accordance with organisational core values. The team workplan is current and ensures clarity of team activities/tasks in accordance with work demands, and individuals role responsibilities Rosters and records for all staff and volunteers are maintained and clear to those responsible. Ensure staff and volunteers are supported, suitably trained and informed about operations, tourism products and calendars of events. Developments and trends in the Tourism Industry are monitored for review at the Renmark Tourism Office. The Tourism Evens Committee is supported to ensure accurate information is available for the Committee to undertake its duties. Performance Indicators: Team projects, workloads and Visitor Centre activities are resourced and delivered in accordance with workplans, quality expectations and schedules Staff and volunteers are clear in their expectations and are given day to day supervision and support Strong internal Communication between Visitor Information Centre staff and other Council teams is front of mind The Tourism Events Committee governance processes and information accurate for the Committee to undertake its duties Customer Service and Information Sharing Ensure that tourist attractions, facilities and services provided within the Renmark Paringa district and the Riverland are readily available to visitors of the Riverland. General enquiries, customer action requests and information for visitors, local operators and businesses are delivered in accordance with organizational standards. Liaise with regional Tourism operators, Visitor Information Centre and local tourism operators
Position%20Description%20Visitor%20Information%20Centre%20Coordinator.docx