The Regional Advisory Council is working to identify estimated costs for the baseline level of service and capabilities for PSAP’s in the Commonwealth. The following are the standard capability areas that we are currently looking at. We ask that you take this short survey to help us have a better understanding of the gap between the current systems and NG 9-1-1. PSAP Name: Please enter the total amount that your PSAP spent during FY16 in the following areas: Personnel: Salaries: All employees that are working full time within your agency that are either operating the 9-1-1 system or providing direct support to ensuring the 9-1-1 system continues to run. Benefits removed based on feedback from Dorothy. Professional Services: To include but not limited to procurement assistance, system integration/implementation support, system design and planning, information technology, PSAP operational policy development, fund management and program management. Pre-employment Costs: Recruitment, hiring and screening of new hire candidates, including physicals and other required tests. Training/Travel: Training courses and associated travel costs (transportation/lodging/meals) that are directly related to providing 9-1-1 services. Do you have dedicated IT and GIS staff assigned to your PSAP? If yes how many? Computer Aided Dispatch (CAD) CAD Hardware/Software/Workstations: CAD server hardware, software, peripherals (including printers, monitors, keyboards, and mouse), and workstations to support processing of CAD events from initial call entry to final disposition. Software includes CAD modules, interfaces (e.g., paging, CAD-to-CAD, etc.), cybersecurity, etc. CAD Maintenance: Costs for annual service contracts for CAD hardware/software maintenance. Call Taking Protocol/Quality Assurance: Costs for Emergency Medical/Fire/Police Dispatch (EMD/EFD/EPD) system, software, or maintenance, as well as CAD system integration. Took out MDT and RMS from CAD because PSAP grant program does not pay for these items and felt that we may be sending mixed messages by asking for that information. CALL PROCESSING EQUIPMENT (CPE) CPE Hardware/Software/Workstations: CPE server hardware, software, peripherals (including printers, monitors, keyboards, and mouse), and workstations to support 911 call processing. Costs include those
The Regional Advisory Council is working to identify estimated costs for the baseline level of service and capabilities for PSAP’s in the Commonwealth. The following are the standard capability areas that we are currently looking at. We ask that you take this short survey to help us have a better understanding of the gap between the current systems and NG 9-1-1. PSAP Name: Please enter the total amount that your PSAP spent during FY16 in the following areas: Personnel: Salaries: All employees that are working full time within your agency that are either operating the 9-1-1 system or providing direct support to ensuring the 9-1-1 system continues to run. Benefits removed based on feedback from Dorothy. Professional Services: To include but not limited to procurement assistance, system integration/implementation support, system design and planning, information technology, PSAP operational policy development, fund management and program management. Pre-employment Costs: Recruitment, hiring and screening of new hire candidates, including physicals and other required tests. Training/Travel: Training courses and associated travel costs (transportation/lodging/meals) that are directly related to providing 9-1-1 services. Do you have dedicated IT and GIS staff assigned to your PSAP? If yes how many? Computer Aided Dispatch (CAD) CAD Hardware/Software/Workstations: CAD server hardware, software, peripherals (including printers, monitors, keyboards, and mouse), and workstations to support processing of CAD events from initial call entry to final disposition. Software includes CAD modules, interfaces (e.g., paging, CAD-to-CAD, etc.), cybersecurity, etc. CAD Maintenance: Costs for annual service contracts for CAD hardware/software maintenance. Call Taking Protocol/Quality Assurance: Costs for Emergency Medical/Fire/Police Dispatch (EMD/EFD/EPD) system, software, or maintenance, as well as CAD system integration. Took out MDT and RMS from CAD because PSAP grant program does not pay for these items and felt that we may be sending mixed messages by asking for that information. CALL PROCESSING EQUIPMENT (CPE) CPE Hardware/Software/Workstations: CPE server hardware, software, peripherals (including printers, monitors, keyboards, and mouse), and workstations to support 911 call processing. Costs include those
PSAPSurvey.docx