5 Synchronization In order to High Contractually, None. between the execute ACS is required Milagro schedule transactions, the to provide 25 and IVR/VP IVR/VP per month schedule application will for Change need to obtain Request data on Drivers activities. and Vehicles The IVR/VP from the Legacy design will use MVD system, web services for and then from DOAs, Milagro as decreasing the driver and amount of vehicle rework as functions go IVR/VP uses the into production. different data The earliest sources. Milagro implementation is after both Phases 1 and 2 of IVR/VP are scheduled to be completed. 6 User confusion Some functions, High Features of the Design as to multiple like registration IVR/VP system could paths to perform renewal, could allow for eliminate the same be available incoming calls to any possible function. through multiple be automatically duplication media/ redirected to of sources locations: MVD other locations, for the Office, MVD like NMI Help service. web site, NMI Desk. application, These branches However, IVR, etc. in the IVR this scripts will be approach designed such could make that they can be it difficult
5 Synchronization between the Milagro schedule and IVR/VP schedule In order to execute transactions, the IVR/VP application will need to obtain data on Drivers and Vehicles from the Legacy MVD system, and then from Milagro as driver and vehicle functions go into production. The earliest Milagro implementation is after both Phases 1 and 2 of IVR/VP are scheduled to be completed. High Contractually, ACS is required to provide 25 per month for Change Request activities. The IVR/VP design will use web services for DOAs, decreasing the amount of rework as IVR/VP uses the different data sources. None. 6 User confusion as to multiple paths to perform the same function. Some functions, like registration renewal, could be available through multiple media/ locations: MVD Office, MVD web site, NMI application, IVR, etc. High Features of the IVR/VP system allow for incoming calls to be automatically redirected to other locations, like NMI Help Desk. These branches in the IVR scripts will be designed such that they can be Design could eliminate any possible duplication of sources for the service. However, this approach could make it difficult
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