Individual Activity Overview Working with Residents, Families and How to Get Better Results through a Few Small Changes Kicking Off This Work Activity Use this to Resource (if applicable) 1. Hospitality and a To test new strategies to support Fresh Invitation to resident participation in meetings Engage And Empower and smaller conversations Going Deeper, Reaching Further, Creating Better Outcomes 2. Gratitude and To increase engagement of Discovery: Using residents and/or families, and Positive Psychology shift from an over- emphasis to Engage and on legitimate complaints to a Empower more holistic approach to creating improvements and 3. Discovery and To build on the Gratitude and Plan-Do-Study Act better outcomes. Action: Engaging Discovery activity and begin (PDSA) Worksheet Residents and solving problems and creating IHI Whiteboard videos Families in Making better outcomes. To use small Change tests of change on easy wins to build skills and momentum to solve more complex challenges and enrich the sense of meaning 4. An Activity to Introduce residents and families Webinar in the lives of residents. Increase to values of person-centered Examples of Care in care, and strategies and potential care Nursing Homes changes to try. 5. Maximizing Improve engagement through Webinar Resident skills development in active Engagement and appreciative listening. Through 6. Activities to Increase participation in meetings. Appreciation Maximize Resident Test new strategies to support Engagement Through resident participation in Accommodations meetings and smaller and Adaptation conversations. 7. Tracking your Take periodic measurements Worksheet with progress with with your Council groups to see survey questions Resident (or how participants assess the Family) Council: impact and success of the work. measures for Provides data to make quality corrections and improvement adjustments. Bringing into the Picture 8. Story Sharing: Four Four sub-activities build on each Webinar Linked Activities to other to help residents and staff Exercises to engage Move Toward learn each other’s stories, staff and residents in Relationship-Based increase respect and mutual telling stories. Care understanding and enhance person- centered care. 9. Language of Person- Support staff in becoming Exercises to engage Centered Care: An mindful about the impact of their staff in using more Exercise for word choices and vocabulary. positive language that aligns with person- centered care.
Individual Activity Overview Working with Residents, Families and How to Get Better Results through a Few Small Changes Kicking Off This Work Activity Use this to (if applicable) 1. Hospitality and a Fresh Invitation to Engage And Empower To test new strategies to support resident participation in meetings and smaller conversations Going Deeper, Reaching Further, Creating Better Outcomes 2. Gratitude and Discovery: Using Positive Psychology to Engage and Empower To increase engagement of residents and/or families, and shift from an over- emphasis on legitimate complaints to a more holistic approach to creating improvements and better outcomes. 3. Discovery and Action: Engaging Residents and Families in Making Change To build on the Gratitude and Discovery activity and begin solving problems and creating better outcomes. To use small tests of change on easy wins to build skills and momentum to solve more complex challenges and enrich the sense of meaning in the lives of residents. Plan-Do-Study Act (PDSA) Worksheet IHI Whiteboard videos 4. An Activity to Increase Care in Nursing Homes Introduce residents and families to values of person-centered care, and strategies and potential changes to try. Webinar Examples of care 5. Maximizing Resident Engagement Through Appreciation Improve engagement through skills development in active and appreciative listening. Webinar 6. Activities to Maximize Resident Engagement Through Accommodations and Adaptation Increase participation in meetings. Test new strategies to support resident participation in meetings and smaller conversations. 7. Tracking your progress with Resident (or Family) Council: measures for quality improvement Take periodic measurements with your Council groups to see how participants assess the impact and success of the work. Provides data to make corrections and adjustments. Worksheet with survey questions Bringing into the Picture 8. Story Sharing: Four Linked Activities to Move Toward Relationship-Based Care Four sub-activities build on each other to help residents and staff learn each other’s stories, increase respect and mutual understanding and enhance person- centered care. Webinar Exercises to engage staff and residents in telling stories. 9. Language of Person- Centered Care: An Exercise for Support staff in becoming mindful about the impact of their word choices and vocabulary. Exercises to engage staff in using more positive language that aligns with person- centered care. Resource
improving-person-centered-care-activity-guide.docx