Review processes to ensure that staff only E: Ensures consumer information collect essential information from consumers exchange occurs (with consumer and eliminate the need to collect this consent) between information more than once. services/organisations to ensure: Utilise SCTT Information Exchange Summary Only essential consumer to share information between services- with information is collected and that consumer consent. it is only collected once The consumer receives Consider implementing/utilising the e-care coordinated and planning system to increase level of service integrated care in line with best coordination for complex clients. practice service coordination Participate in evaluation of service principles[] coordination through the Service Referrals are tracked and Coordination Survey and Assessment of followed up to ensure they are Chronic Illness Care (ACIC). completed appropriately Provide information and training to staff about how to utilise technology including Better Health Channel. F: Directs consumers to up-to-date, Explore other options for increasing the relevant community, social services, and amount of information available on the health information (e.g. Better Health website and/or through social media Channel[]) and ensures that service contact. information is up to date. Update service information on the HSD and ensure processes are in place to update this regularly.
E: Ensures consumer information exchange occurs (with consumer consent) between services/organisations to ensure: Only essential consumer information is collected and that it is only collected once The consumer receives coordinated and integrated care in line with best practice service coordination principles[] Referrals are tracked and followed up to ensure they are completed appropriately Review processes to ensure that staff only collect essential information from consumers and eliminate the need to collect this information more than once. Utilise SCTT Information Exchange Summary to share information between services- with consumer consent. Consider implementing/utilising the e-care planning system to increase level of service coordination for complex clients. Participate in evaluation of service coordination through the Service Coordination Survey and Assessment of Chronic Illness Care (ACIC). F: Directs consumers to up-to-date, relevant community, social services, and health information (e.g. Better Health Channel[]) and ensures that service information is up to date. Provide information and training to staff about how to utilise technology including Better Health Channel. Explore other options for increasing the amount of information available on the website and/or through social media contact. Update service information on the HSD and ensure processes are in place to update this regularly.
HL-Checklist-with-improvement-suggestions-and-resources-Dec-2017.docx