Each service user has the to a care and support service that does not discriminate on the basis of race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation. Each service user has the right to refuse entry to their home. This will include the support worker where the service user feels an element of incompatibility as he / she perceives it. Each service user has the right of access to their personal records. He / she has the right to be consulted with respect to the care services provided and to be involved in on-going reviews of the same. Where, for reasons of mental incapacity, the service user is unable to make his / her wishes known directly, an appointed advocate may fulfil this purpose. Each service user has the right to details of the contract with respect to the care services offered, including the costs involved. Each service user has the right to be assured that no personal or confidential information concerning their affairs will be disclosed to a third party without their express permission. Each service user has the to complain about any element of the care service, and to do so without fear of any intimidation, recrimination or reprisals. Each service user has the right to be informed in advance of any changes in hours of duty by the support Worker, or even a change in the support worker.
Each service user has the to a care and support service that does not discriminate on the basis of race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation. Each service user has the right to refuse entry to their home. This will include the support worker where the service user feels an element of incompatibility as he / she perceives it. Each service user has the right of access to their personal records. He / she has the right to be consulted with respect to the care services provided and to be involved in on-going reviews of the same. Where, for reasons of mental incapacity, the service user is unable to make his / her wishes known directly, an appointed advocate may fulfil this purpose. Each service user has the right to details of the contract with respect to the care services offered, including the costs involved. Each service user has the right to be assured that no personal or confidential information concerning their affairs will be disclosed to a third party without their express permission. Each service user has the to complain about any element of the care service, and to do so without fear of any intimidation, recrimination or reprisals. Each service user has the right to be informed in advance of any changes in hours of duty by the support Worker, or even a change in the support worker.
inspire-service-user-guide-july-2018.docx