Temporary Accommodation Written standards for temporary Standards accommodation used by the Council 1.2 Improve infrastructure to allow March Improve digital inclusion of Senior Provide WiFi access, phone charging Caseworker / points, and PC access homeless people. digital inclusion in Housing Options, 2020 Operations Tenancy Support Unit and District Manager Housing Offices East/West/ TSU 1.3 Review use of Personal Housing December Improve written information to all Housing PHPs in place for all households Options accepted at risk of homelessness homelessness households. Plans. 2019 Manager Written information provided for all households who approach service Feedback mechanism in place to monitor effectiveness 1.4 Pro-actively promote Housing Housing Raise general public and 2 press releases providing information Options on the Homelessness Service, professional awareness of Options Services in social media Manager reported in local press annually homelessness, advice and support and press. Increase use of social media to services in order to ensure a more promote services widespread understanding of Bi-annual survey to gauge levels of where people can go if faced with a of general public’s understanding housing issue. homelessness & housing advice services 1.5 Review Housing Options equalities Casework June 2019 Ensure that homelessness and Completed consultation with equalities Team Leader representative groups re. best use of housing services are accessible to monitoring systems & TSU equalities monitoring data. all. Research best practice Areas for improvement identified Ref Action required Responsible By When Key activities Outcome officer Objective 2: Prioritising early intervention and prevention of homelessness. 2.1 Develop pre-eviction protocols with March Number of evictions reduced. Operations Protocols in place Manager Evictions accurately monitored across all housing providers and 2020 Community all forms of housing understand reasons for abandoned Housing / tenancies.
Written standards for temporary accommodation used by the Council Temporary Accommodation Standards 1.2 Improve infrastructure to allow digital inclusion in Housing Options, Tenancy Support Unit and District Housing Offices Senior Caseworker / Operations Manager East/West/ TSU March 2020 Provide WiFi access, phone charging points, and PC access Improve digital inclusion of homeless people. 1.3 Review use of Personal Housing Plans. Housing Options Manager December 2019 PHPs in place for all households accepted at risk of homelessness Written information provided for all households who approach service Feedback mechanism in place to monitor effectiveness Improve written information to all homelessness households. 1.4 Pro-actively promote Housing Options Services in social media and press. Housing Options Manager 2 press releases providing information on the Homelessness Service, reported in local press annually Increase use of social media to promote services Bi-annual survey to gauge levels of general public’s understanding of homelessness & housing advice services Raise general public and professional awareness of homelessness, advice and support services in order to ensure a more widespread understanding of where people can go if faced with a housing issue. 1.5 Review Housing Options equalities monitoring systems Casework Team Leader & TSU June 2019 Completed consultation with equalities representative groups re. best use of equalities monitoring data. Research best practice Areas for improvement identified Ensure that homelessness and housing services are accessible to all. Ref Action required Responsible officer By When Key activities Outcome Objective 2: Prioritising early intervention and prevention of homelessness. 2.1 Develop pre-eviction protocols with all housing providers and understand reasons for abandoned tenancies. Operations Manager Community Housing / March 2020 Protocols in place Evictions accurately monitored across all forms of housing Number of evictions reduced.
Homelessness_Strategy_Action_Plan_2018-2022_-_final_draft_for_consultation.docx