LITTLEDOWN SURGERY JOB DESCRIPTION Job Title: RECEPTIONIST Reports to: PRACTICE MANAGER Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and friendly way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Special requirements of the post: An understanding, acceptance and adherence to the need for strict confidentiality. An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patient’s enquiries and requests. Excellent communication skills Willingness to cover sickness/holidays of colleagues often at short notice * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Major duties and responsibilities of the post: Reception Duties: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and manner. Fully explain practice arrangements and formal requirements to new patients and temporary residents ensuring procedures are correctly completed. Advise patients of relevant charges for private (non GMS) services, accept payment and issue receipts for same. Enter requests for home visits in the visit book, stating the time received and include all relevant information, ensuring you have a telephone number for the patient to be visited, and where necessary refer to the Duty Doctor. Ensure a summary printout is available for the doctor to take on the visit.
LITTLEDOWN SURGERY JOB DESCRIPTION Job Title: RECEPTIONIST Reports to: PRACTICE MANAGER Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and friendly way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Special requirements of the post: An understanding, acceptance and adherence to the need for strict confidentiality. An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patient’s enquiries and requests. Excellent communication skills Willingness to cover sickness/holidays of colleagues often at short notice * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Major duties and responsibilities of the post: Reception Duties: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and manner. Fully explain practice arrangements and formal requirements to new patients and temporary residents ensuring procedures are correctly completed. Advise patients of relevant charges for private (non GMS) services, accept payment and issue receipts for same. Enter requests for home visits in the visit book, stating the time received and include all relevant information, ensuring you have a telephone number for the patient to be visited, and where necessary refer to the Duty Doctor. Ensure a summary printout is available for the doctor to take on the visit.
JD-Receptionist.docx