weekly basis. Drugs & Providing them with extra pair of safe Inform and engage Face to face to High Alcohol hands to support clients who cross Source a named contact understand the role both caseloads. and the ethos of the Avoiding duplication /clarity on who is service doing what with the client group. Counselling A good connection with services Inform of service and its ethos to Email/telephone High services offering timely and affordable generate interest and engender contact counselling can transform the support. efficiency of this programme. Gain an understanding what Includes group counselling and services are available in the area PTSD services and ex-military and and referral routes. Macmillan Cancer Support. Benefits Many HIU clients need initial Seek support for timely Email/telephone High agency / PIP conversations with benefits agencies assistance to meet contact client’ needs. to address any debt accrued and put Source a named contact them on a more secure financial footing before 1:1 coaching support can be effective. Social HIU role is to highlight clients who Inform of service and its ethos Introductory Medium services/ may have fallen through the gaps of and develop constructive Telephone /email unmet need to social care colleagues working relationship. Social care and work with them to deliver a connected service Ambulance Understanding of how HIU service Connect with local service Email/face to face Medium service complements their work. Avoiding “frequent caller lead” duplication of effort and understanding of different approach. Red Cross Offer befriending services, home Inform of service and its ethos to Email/telephone Medium
weekly basis. Drugs & Alcohol Providing them with extra pair of safe hands to support clients who cross both caseloads. Avoiding duplication /clarity on who is doing what with the client group. Inform and engage Source a named contact Face to face to understand the role and the ethos of the service High Counselling services A good connection with services offering timely and affordable counselling can transform the efficiency of this programme. Includes group counselling and PTSD services and ex-military and Macmillan Cancer Support. Inform of service and its ethos to generate interest and engender support. Gain an understanding what services are available in the area and referral routes. Email/telephone contact High Benefits agency / PIP Many HIU clients need initial conversations with benefits agencies to address any debt accrued and put them on a more secure financial footing before 1:1 coaching support can be effective. Seek support for timely assistance to meet client’ needs. Source a named contact Email/telephone contact High Social services/ Social care HIU role is to highlight clients who may have fallen through the gaps of unmet need to social care colleagues and work with them to deliver a connected service Inform of service and its ethos and develop constructive working relationship. Introductory Telephone /email Medium Ambulance service Understanding of how HIU service complements their work. Avoiding duplication of effort and understanding of different approach. Connect with local service “frequent caller lead” Email/face to face Medium Red Cross Offer befriending services, home Inform of service and its ethos to Email/telephone Medium
hiu-communications-overview-stakeholder-engagement.docx