The was very easy to find, it was a 5 minute walk from the train station whilst also having buses flowing through the centre also and this makes it very convenient and easy to access. The office was a lovely white building, it did not look child friendly from the outside as it looked more accommodating as to offices, but it was in an open area which felt quite relaxing and welcoming. The entrance was not accessible to disabled individuals and nor was the inside. However, it was later said that those who have these difficulties are sent to another building for contact as they use a Sure Start building also as to accommodate those in these situations. As for families with prams etc, there are also members of staff available and as it is stairs they are there to help get the pram into the building when necessary. When we arrived, it was a very welcoming and relaxing environment as you would ring a doorbell to be let in which was in the middle of the door and this makes it easy for both children and parents to reach. A staff member was attentive and answered the door straight away with a warm smile and we felt well looked after. It was a very good first impression. Waiting Area
The was very easy to find, it was a 5 minute walk from the train station whilst also having buses flowing through the centre also and this makes it very convenient and easy to access. The office was a lovely white building, it did not look child friendly from the outside as it looked more accommodating as to offices, but it was in an open area which felt quite relaxing and welcoming. The entrance was not accessible to disabled individuals and nor was the inside. However, it was later said that those who have these difficulties are sent to another building for contact as they use a Sure Start building also as to accommodate those in these situations. As for families with prams etc, there are also members of staff available and as it is stairs they are there to help get the pram into the building when necessary. When we arrived, it was a very welcoming and relaxing environment as you would ring a doorbell to be let in which was in the middle of the door and this makes it easy for both children and parents to reach. A staff member was attentive and answered the door straight away with a warm smile and we felt well looked after. It was a very good first impression. Waiting Area
Inspection-of-Sunderland-Contact-Centre.docx