FS and WCTO Relationships are key to As part of programme providers have opening up networks of planning for FS or WCTO strong working care for FS clients. services, ensure that are relationships Yet some providers did not strategies and appropriate demonstrate recognition of opportunities for investing the importance of strong time and effort to build working relationships for relationships between WCTO aligned service delivery. and FS providers. Some FS staff reported Create and/or support FS and WCTO struggling to network with and regional WCTO and FS actively share WCTO staff and other meetings to encourage the information professionals including sharing of information. midwives, district nurses, social workers, CYF, Police, early childhood education sector. Each programme has Undertake further work to individual client management determine how a greater system. In co-located level of information sharing services, either team cannot can be achieved between FS have ready access to client and WCTO key workers. information. FS key workers reported low Create incentives for WCTO of referral from WCTO providers to link with FS providers working alongside providers when they identify vulnerable families who vulnerable whānau that meet could be eligible for FS. FS referral criteria. FS and WCTO Providers who have higher As part of contracting with providers collaborate rates of WCTO check providers, targeting and to provide completions have effective supporting providers that care to referral processes for offer their clients a whānau tamariki. continuum of care with a network of providers and services. FS providers are restricted to Consider aligning the service specific sub regions, while coverage areas of each WCTO is nationwide. programme. In the WCTO programme, Consider strategies for the whānau receive core contacts WCTO contract that will are completed as they encourage the prioritisation fall due (i.e. age dependent) of FS (vulnerable) children to rather than at the time of ensure they have their core referral from FS. contacts completed.
FS and WCTO providers have strong working relationships Relationships are key to opening up networks of care for FS clients. Yet some providers did not demonstrate recognition of the importance of strong working relationships for aligned service delivery. As part of programme planning for FS or WCTO services, ensure that are strategies and appropriate opportunities for investing time and effort to build relationships between WCTO and FS providers. FS and WCTO actively share information Some FS staff reported struggling to network with WCTO staff and other professionals including midwives, district nurses, social workers, CYF, Police, early childhood education sector. Create and/or support and regional WCTO and FS meetings to encourage the sharing of information. Each programme has individual client management system. In co-located services, either team cannot have ready access to client information. Undertake further work to determine how a greater level of information sharing can be achieved between FS and WCTO key workers. FS key workers reported low of referral from WCTO providers working alongside vulnerable families who could be eligible for FS. Create incentives for WCTO providers to link with FS providers when they identify vulnerable whānau that meet FS referral criteria. FS and WCTO providers collaborate to provide care to whānau Providers who have higher rates of WCTO check completions have effective referral processes for tamariki. As part of contracting with providers, targeting and supporting providers that offer their clients a continuum of care with a network of providers and services. FS providers are restricted to specific sub regions, while WCTO is nationwide. Consider aligning the service coverage areas of each programme. In the WCTO programme, whānau receive core contacts are completed as they fall due (i.e. age dependent) rather than at the time of referral from FS. Consider strategies for the WCTO contract that will encourage the prioritisation of FS (vulnerable) children to ensure they have their core contacts completed.
improving-alignment-of-family-start-well-child-tamariki-ora-services-sept13.docx