3 Match system at is confusing and Reword or remove altogether. Label “3 left this fare” / real world, ambiguous aesthetics and minimalist design 4 Match system Label is unclear. Add a link to additional information “optional charges excluded” / real world, what are optional charges? regarding what optional charges Consistency are and if I need to pay them and standards 5 aesthetics unnecessary drop-down list (1 adult ,83.99) it Just remove it. and repeat info already available minimalist design 6 booking extra seat - I have to type names as Make it a control with check box. seat and seat this is “extra 1” “extra 2” confusing Label to protect your show me more via a link 7 “we offer SSL technology personal information” the box to reserve special Reword and shorten the label. 8 label “Tick an elegant way to present the assistance” isn’t information 9 too much text and info in the Access from my “baggage “manage booking” allowance the T&C) rather than T&C + reword with page” (from simpler words. Evaluator: 5 Issue Heuristic Issue description Potential solution Violated 1 Match system insure me option is listed amongst the Separate the option from the “don’t / real world countries. countries of residence. 2 aesthetics Information which is irrelevant or rarely Allow user to easily skip sections and needed is shown (rarely book car or hotel which are not relevant, or to specify minimalist via flight provider) eg. to up front what they are interested in. “play win” design 3 flexibility and no option to save the flight so I return or can’t provide “favourites’ ‘save flight’ efficiency of to it without re-entering the details. option. use 4 visibility of Cannot amend previous steps in the system status process. It is unclear what will do. ‘back’ 5 Match system Baggage allowance appear to be in Provided info in FAQs, as a doesn’t ‘free / real world the FAQ, but in fees be considered as it’s allowance” wouldn't “fee” Evaluator: 6 Issue Heuristic Issue description Potential Violated solution 1 visibility of see change of - it visibly didn’t screen after clicking “plan trip” didn’t system status reload
3 Match system / real world, aesthetics and minimalist design Label “3 left at this fare” is confusing and ambiguous Reword or remove altogether. 4 Match system / real world, Consistency and standards Label “optional charges excluded” is unclear. what are optional charges? Add a link to additional information regarding what optional charges are and if I need to pay them 5 aesthetics and minimalist design unnecessary drop-down list (1 adult ,83.99) it repeat info already available Just remove it. 6 booking extra seat - I have to type names as “extra seat 1” and “extra seat 2” this is confusing Make it a control with check box. 7 Label “we offer SSL technology to protect your personal information” show me more via a link 8 label “Tick the box to reserve special assistance” isn’t an elegant way to present the information Reword and shorten the label. 9 too much text and info in the “baggage allowance page” (from the T&C) Access from “manage my booking” rather than T&C + reword with simpler words. Evaluator: 5 Issue Heuristic Violated Issue description Potential solution 1 Match system / real world “don’t insure me option is listed amongst the countries. Separate the option from the countries of residence. 2 aesthetics and minimalist design Information which is irrelevant or rarely needed is shown (rarely book car or hotel via flight provider) eg. “play to win” Allow user to easily skip sections which are not relevant, or to specify up front what they are interested in. 3 flexibility and efficiency of use no option to save the flight so I can’t return to it without re-entering the details. provide “favourites’ or ‘save flight’ option. 4 visibility of system status Cannot amend previous steps in the process. It is unclear what ‘back’ will do. 5 Match system / real world Baggage allowance doesn’t appear to be in the FAQ, but it’s in fees Provided info in FAQs, as a ‘free allowance” wouldn't be considered as “fee” Evaluator: 6 Issue Heuristic Violated Issue description Potential solution 1 visibility of system status didn’t see change of screen after clicking “plan trip” - it didn’t visibly reload
Heuristic-evaluation-Kata.docx