13. ( ) ( ( ) ( ( ) Item 14: 5. The Learner put the ) 3. The Learner ) 1. The Learner made no patient at ease and facilitated made some use of attempt to put the patient communication by using 4 facilitative 2 at ease. The Learner’s good eye contact; relaxed, techniques, but body language was on Skills open body language; and could be more negative or appropriate facial consistent in that closed. Annoying expressions; and by one or two mannerisms (foot or eliminating physical barriers. techniques were pencil tapping) intruded Physical contact was made not used the interview. Eye with the patient, as effectively. A contact was not attempted appropriate. physical barrier or was uncomfortable. was present.
13. Item 14: Skills ( ) 5. The Learner put the patient at ease and facilitated communication by using good eye contact; relaxed, open body language; and appropriate facial expressions; and by eliminating physical barriers. Physical contact was made with the patient, as appropriate. ( ) 4 ( ) 3. The Learner made some use of facilitative techniques, but could be more consistent in that one or two techniques were not used effectively. A physical barrier was present. ( ) 2 ( ) 1. The Learner made no attempt to put the patient at ease. The Learner’s body language was negative or closed. Annoying mannerisms (foot or pencil tapping) intruded the interview. Eye contact was not attempted or was uncomfortable. on
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