Person Specification Helpline Advisor – Candidates should take each of the points below and, using each as a sub-heading in the application form, demonstrate how they meet the requirements of the role. Relevant Experience Experience of providing high quality support to members of the public, either in a customer service or healthcare setting, ideally obtained in a helpline or online environment Experience of giving constructive feedback to peers, colleagues or volunteers to aid their development Personal Competencies Excellent listening and verbal communication skills, with the ability to empathise with people expressing high levels of emotional distress Ability to work co-operatively as part of a highly cohesive and supportive team Ability to perform effectively in a changing work environment, being open to new methods of working Good time management with the ability to prioritise own work and meet deadlines Specific Knowledge An understanding of mental health issues, ideally including eating disorders An awareness of the principles of safeguarding vulnerable people Appreciation of the importance of confidentiality and safe working practice Competent computer skills and familiarity with Microsoft Word, Microsoft excel and Microsoft 365
Person Specification – Helpline Advisor Candidates should take each of the points below and, using each as a sub-heading in the application form, demonstrate how they meet the requirements of the role. Relevant Experience Experience of providing high quality support to members of the public, either in a customer service or healthcare setting, ideally obtained in a helpline or online environment Experience of giving constructive feedback to peers, colleagues or volunteers to aid their development Personal Competencies Excellent listening and verbal communication skills, with the ability to empathise with people expressing high levels of emotional distress Ability to work co-operatively as part of a highly cohesive and supportive team Ability to perform effectively in a changing work environment, being open to new methods of working Good time management with the ability to prioritise own work and meet deadlines Specific Knowledge An understanding of mental health issues, ideally including eating disorders An awareness of the principles of safeguarding vulnerable people Appreciation of the importance of confidentiality and safe working practice Competent computer skills and familiarity with Microsoft Word, Microsoft excel and Microsoft 365
job-description-template-helpline-advisor-1.docx