No Go to 1.6 Notify Requestor – 1.5 Notify Requestor Purpose To inform the Requestor that the RFC has been rejected. Requirement When advising the Requestor of the outcome of their RFC, it is the responsibility of the to provide them with the Statement Change Coordinator, Change Manager and Tier 1 required information. Input Change Record Procedure or Contact the Requestor and inform them that their RFC has been rejected Work Note that an RFC will not be reopened. A new RFC must be submitted Instruction Update the Change Record Steps Notification to Requestor Output Updated Change Record Metric Number of rejected RFCs 1.6 Notify Requestor Purpose To inform the Requestor that the RFC has been accepted. Requirement When advising the Requestor of the outcome of their RFC, it is the responsibility of Statement the Change Coordinator, Change Manager and Tier 1 to provide them with the required information. Input Change Record Procedure or Contact the Requestor and inform them that their RFC has been accepted Work Change status of the Change Record to Accepted Instruction Output Notification to Requestor Updated Change Record Metric Number of accepted RFCs D.1.7 Standard Change? Purpose To determine if this is a standard pre-approved change using the compiled list of standard pre-approved changes.
No – Go to 1.6 Notify Requestor 1.5 Notify Requestor Purpose To inform the Requestor that the RFC has been rejected. Requirement Statement When advising the Requestor of the outcome of their RFC, it is the responsibility of the Change Coordinator, Change Manager and Tier 1 to provide them with the required information. Input Change Record Procedure or Work Instruction Steps Contact the Requestor and inform them that their RFC has been rejected Note that an RFC will not be reopened. A new RFC must be submitted Update the Change Record Output Notification to Requestor Updated Change Record Metric Number of rejected RFCs 1.6 Notify Requestor Purpose To inform the Requestor that the RFC has been accepted. Requirement Statement When advising the Requestor of the outcome of their RFC, it is the responsibility of the Change Coordinator, Change Manager and Tier 1 to provide them with the required information. Input Change Record Procedure or Work Instruction Contact the Requestor and inform them that their RFC has been accepted Change status of the Change Record to Accepted Output Notification to Requestor Updated Change Record Metric Number of accepted RFCs D.1.7 Standard Change? Purpose To determine if this is a standard pre-approved change using the compiled list of standard pre-approved changes.
ITSM-Process-Description---Change-Management---Final.docx