Section F - Part 7 (Manner in which complaints are to be handled) Action plan relating areas under Part 7 (Manner of the ISSR identified by OFSTED as not being met. in which complaints are to be handled) Reference Date to be Responsible Objective to the Action Proposed Cost Success criteria Evidence to the completed person NMS Ensure that the content of the A procedure school's complaints policy effective deals with meets the ISSR requirements 01.09.17 GS the handling of See policy set out in paragraph 33 of the complaints is in ISSR's and is accessible online place A record of student See Maintain a record of complaints 28.04.17 AJ complaints is central from students maintained records To ensure that a A record of See Maintain a record of complaints revised complaints 28.04.17 AJ parents’ complaints central from parents procedure is drawn is maintained records NMS 18.1 up and effectively Paragraph The Headmaster and Complaints are NMS implemented which See 33 Safeguarding and compliance effectively deals with the Appendix 2 05.05.17 AJ central officer meet weekly to monitor monitored and handling of records the record of complaints addressed complaints from parents and/or pupils The record of complaints is reviewed by the Headmaster on a weekly basis to (i) ensure a are tracked by satisfactory outcome to each See record the Head, who complaint is achieved and (ii) 28.04.17 GS & meeting ensures they are identify any patterns and minutes adequately dealt implement any strategies to with prevent regular complaints from occurring
Section F - Part 7 (Manner in which complaints are to be handled) Action plan relating areas under Part 7 (Manner in which complaints are to be handled) of the ISSR identified by OFSTED as not being met. Objective Reference to the to the NMS Action Proposed Date to be completed Responsible person Cost Success criteria Evidence To ensure that a revised complaints procedure is drawn up and effectively implemented which deals with the handling of complaints from parents and/or pupils Paragraph 33 NMS 18.1 NMS Appendix 2 Ensure that the content of the school's complaints policy meets the ISSR requirements set out in paragraph 33 of the ISSR's and is accessible online 01.09.17 GS A procedure effective deals with the handling of complaints is in place See policy Maintain a record of complaints from students 28.04.17 AJ A record of student complaints is maintained See central records Maintain a record of complaints from parents 28.04.17 AJ A record of parents’ complaints is maintained See central records The Headmaster and Safeguarding and compliance officer meet weekly to monitor the record of complaints 05.05.17 AJ Complaints are effectively monitored and addressed See central records The record of complaints is reviewed by the Headmaster on a weekly basis to (i) ensure a satisfactory outcome to each complaint is achieved and (ii) identify any patterns and implement any strategies to prevent regular complaints from occurring 28.04.17 GS are tracked by the Head, who ensures they are adequately dealt with See record & meeting minutes
Improvement-plan.docx