Key points Industry requirements Indicate if Comments response The response should show evidence of the Evidence must be provided in the Record other key points and examples from the candidate’s addresses following. response. conversation. Identify whether practical candidate’s KP and IR. assessment is warranted. Interprets industry terminology and jargon including: use of 24-hour clock use of 3-letter city codes use of 2-letter operator codes use of room configuration types use of common abbreviations in each tourism product sector. Question 63 Presents information to customer. Advises customer of any promotions. Presents alternative options. Discusses benefits with customer. Applies sales techniques including: top down describes features and benefits from the – most expensive down up-selling advises customer of upgrade options – offering alternatives provides information on other – services, asking for preference customer’s suggestive selling provides information regarding – additional services and products to customer selling of benefits to customer – highlights product’s features and benefits. Overcomes customer objections or questions. Summarises options.
Key points The candidate’s response should show evidence of the following. Industry requirements Evidence must be provided in the candidate’s response. Indicate if response addresses KP and IR. Comments Record other key points and examples from the conversation. Identify whether practical assessment is warranted. Interprets industry terminology and jargon including: use of 24-hour clock use of 3-letter city codes use of 2-letter operator codes use of room configuration types use of common abbreviations in each tourism product sector. Question 63 Presents information to customer. Advises customer of any promotions. Presents alternative options. Discusses benefits with customer. Applies sales techniques including: top down – describes features and benefits from the most expensive down up-selling – advises customer of upgrade options offering alternatives – provides information on other services, asking for customer’s preference suggestive selling – provides information regarding additional services and products to customer selling of benefits to customer – highlights product’s features and benefits. Overcomes customer objections or questions. Summarises options.
HTT1247_RPLTourism.docx