Managed Security Services (Firewall) 1. SLA SUMMARY 1A. Infra. Engineering 1B. SUB- Multiple TASK TASK Infra. Operations Application Hosting 1C. SLA Infrastructure SLA 6 1D. SLA Managed Security Services (Firewall) – # NAME 2. SLA OVERVIEW 2A. SLA DESCRIPTION Measures the effective management of firewalls and firewall rule sets. 2B. RATIONALE Incentivizes the Service Provider to staff their security operations support team with sufficient qualified staff. 2C. PERFORMANCE WORK The Contractor work with DOT IT personnel to modify and maintain STATEMENT firewall rule sets, implement those rule sets, and monitor the log files as REFERENCE well as the normal operation and maintenance of those firewalls. Network tools must automatically review firewall alarms and report them to the IT security team and network engineering team. This SLA is in effect 24x7x365 2D. PERFORMANCE PERIOD 3. SERVICE LEVEL OBJECTIVE 3A. HOLD HARMLESS Until Assumption of Responsibility (AOR) PERIOD 3B. TARGET SERVICE 100% of required firewall rule sets modified and implemented within LEVEL OBJECTIVE twenty-four (24) hours of request. In the event of SLA failure, 5% of the Contractor’s invoice shall be 3C. DISINCENTIVE SERVICE LEVEL OBJECTIVE deducted for that period for the following tasks: Task 3: Infrastructure Engineering Task 4: Infrastructure Operations Task 6: Application Hosting 4. SLA MEASUREMENT The Measurement Interval is one (1) 4A. MEASUREMENT INTERVAL 4B. MEASUREMENT PERIOD The Measurement Period begins at 00:00:00 on the first day of the contract month and ends at 23:59:59 on the last day of the contract month 4C. SOURCE OF The source of measurement data is the GFE SMS MEASUREMENT DATA 4D. METHOD OF SLA attainment is measured by calculating the elapsed time from the MEASUREMENT request from DOT to closure of the associated ticket in the GFE SMS. 4E. TIMING OF SLA attainment is calculated the Measurement Period has expired MEASUREMENT
Managed Security Services (Firewall) 1. SLA SUMMARY 1A. TASK Infra. Engineering Infra. Operations Application Hosting 1B. SUB- TASK Multiple 1C. SLA # Infrastructure – SLA 6 1D. SLA NAME Managed Security Services (Firewall) 2. SLA OVERVIEW 2A. SLA DESCRIPTION Measures the effective management of firewalls and firewall rule sets. 2B. RATIONALE Incentivizes the Service Provider to staff their security operations support team with sufficient qualified staff. 2C. PERFORMANCE WORK STATEMENT REFERENCE The Contractor work with DOT IT personnel to modify and maintain firewall rule sets, implement those rule sets, and monitor the log files as well as the normal operation and maintenance of those firewalls. Network tools must automatically review firewall alarms and report them to the IT security team and network engineering team. 2D. PERFORMANCE PERIOD This SLA is in effect 24x7x365 3. SERVICE LEVEL OBJECTIVE 3A. HOLD HARMLESS PERIOD Until Assumption of Responsibility (AOR) 3B. TARGET SERVICE LEVEL OBJECTIVE 100% of required firewall rule sets modified and implemented within twenty-four (24) hours of request. 3C. DISINCENTIVE SERVICE LEVEL OBJECTIVE In the event of SLA failure, 5% of the Contractor’s invoice shall be deducted for that period for the following tasks: Task 3: Infrastructure Engineering Task 4: Infrastructure Operations Task 6: Application Hosting 4. SLA MEASUREMENT 4A. MEASUREMENT INTERVAL The Measurement Interval is one (1) 4B. MEASUREMENT PERIOD The Measurement Period begins at 00:00:00 on the first day of the contract month and ends at 23:59:59 on the last day of the contract month 4C. SOURCE OF MEASUREMENT DATA The source of measurement data is the GFE SMS 4D. METHOD OF MEASUREMENT SLA attainment is measured by calculating the elapsed time from the request from DOT to closure of the associated ticket in the GFE SMS. 4E. TIMING OF MEASUREMENT SLA attainment is calculated the Measurement Period has expired
J-2__-_DOT_EITSS_-_Infrastructure_Operations_PWS_-_6-12-2018.docx