3rd 3rd contacting POLICE contact - 3rd party contacting us 3rd contacting us contacting us to us about a missing Data Protection with generic enquiry with specific/personal speak with SWS student questions Follow current Follow SWS Follow e.g. when are e.g. provides UCAS and ‘Data – procedure’ persons’ Protection’ congregation other details, wants to ‘SWS ‘missing procedure procedure ceremonies or when know status of consultancy call can son apply for application for child or Record against Record against accommodation etc. discuss child’s leave of Against student student account student account absence* account Record against student Include notes of Include notes of account (where Record against student Add notes of actions taken and actions taken and appropriate) or account (where nature of call who has reported who has reported customer account if appropriate) or customer it, take contact it, take contact details re student not account if details re details details known/given student not known/given If it is a teacher or staff Do not confirm any member you can use information about the Cher’ or student ‘Tea ‘In Ternal’ as appropriate Ask them to get student Do not confirm any to contact us directly information the student Add notes including student/applicant no. Give generic advice In Notes note contact – type (e.g. parent) and that no personal info was disclosed *Unless the call is accommodation application and the applicant has checked the box on the accommodation application form to say we can discuss information with this contact in this case record as if recording enquiry from – student directly (note in ST) ‘parent’
3rd contacting us to speak with SWS 3rd contacting us about a missing student POLICE contact - Data Protection 3rd party contacting us with generic enquiry 3rd contacting us with specific/personal questions Follow current ‘SWS procedure’ consultancy call Against student account Add notes of nature of call Follow SWS ‘missing persons’ procedure Record against student account Include notes of actions taken and who has reported it, take contact details Follow ‘Data Protection’ procedure Record against student account Include notes of actions taken and who has reported it, take contact details e.g. – when are congregation ceremonies or when can son apply for accommodation etc. Record against student account (where appropriate) or customer account if details re student not known/given If it is a teacher or staff member you can use ‘Tea Cher’ or ‘In Ternal’ as appropriate Do not confirm any information the student Give generic advice In Notes – note contact type (e.g. parent) and that no personal info was disclosed e.g. provides UCAS and other details, wants to know status of application for child or discuss child’s leave of absence* Record against student account (where appropriate) or customer account if details re student not known/given Do not confirm any information about the student Ask them to get student to contact us directly Add notes including student/applicant no. *Unless the call is accommodation application and the applicant has checked the box on the accommodation application form to say we can discuss information with this contact – in this case record as if recording enquiry from student directly (note ‘parent’ in ST)
iTeamCreateandConfirmBP_001.docx