Overview Approach your manager for details These guidelines for working with interpreting regarding your and translating services are a practical particular program’s process for booking language services. accompaniment to the Department of Health and Human Services’ Diversity responsiveness Language services are only one component of diversity responsive service provision. For They are designed to support funded language services to be effective, they need to organisations and departmental staff at all levels be provided in an organisational context where: to provide quality language services for their cultural diversity policies and plans are in clients and thereby respond to the needs of – place, including equitable and responsive Victoria’s diverse community, including refugees and asylum-seekers, migrants and people using services and programs; a culturally sign language. responsive workforce; partnerships with diverse communities; and effective and Effective communication between evidence-based approaches clients and service providers is critical service planning uses demographic data, to achieving positive health outcomes including current and potential client base for clients, delivering quality health and managing budget and procurement human services, and meeting the arrangements for language services is part to department’s commitment of service delivery care and client safety. the availability of interpreters at no cost to – Funded organisations are encouraged to clients is effectively promoted – develop their own language services policies there is understanding that clients may have and procedures consistent with those of the multiple compounding issues such as – department. language, visa status, disability, mental All staff should be made aware of these policies health issues, experience of trauma, and procedures and trained in how to access disadvantage, social isolation and and effectively use language services. geographic location that may increase their – vulnerability and ability to access appropriate services. Resources How to embed cultural responsiveness in your service Language services policies and planning, design and delivery procedures <>.
Overview These guidelines for working with interpreting and translating services are a practical accompaniment to the Department of Health and Human Services’ They are designed to support funded organisations and departmental staff at all levels to provide quality language services for their clients – and thereby respond to the needs of Victoria’s diverse community, including refugees and asylum-seekers, migrants and people using sign language. Effective communication between clients and service providers is critical to achieving positive health outcomes for clients, delivering quality health and human services, and meeting the department’s commitment to care and client safety. Funded organisations are encouraged to develop their own language services policies and procedures consistent with those of the department. All staff should be made aware of these policies and procedures and trained in how to access and effectively use language services. Approach your manager for details regarding your particular program’s process for booking language services. Diversity responsiveness Language services are only one component of diversity responsive service provision. For language services to be effective, they need to be provided in an organisational context where: cultural diversity policies and plans are in place, including equitable and responsive services and programs; a culturally responsive workforce; partnerships with diverse communities; and effective and evidence-based approaches service planning uses demographic data, including current and potential client base managing budget and procurement arrangements for language services is part of service delivery the availability of interpreters – at no cost to clients – is effectively promoted there is understanding that clients may have multiple compounding issues – such as language, visa status, disability, mental health issues, experience of trauma, disadvantage, social isolation and geographic location – that may increase their vulnerability and ability to access appropriate services. Resources How to embed cultural responsiveness in your service planning, design and delivery Language services policies and procedures <>.
How%20to%20work%20with%20interpreting%20and%20translating%20services_0.docx