The Contractor shall facilitate requirements-gathering activities (e.g., focus groups, interviews). The periodicity of these requirements sessions will be determined by the Government, The Contractor shall ensure requirements address DOT security policies. The Contractor shall define Migration Acceptance Test Criteria and test criteria for configuration changes for approval by the Government. The Contractor shall provide documented Requirements and Acceptance Test Criteria per approved requirements standards. The Contractor shall develop, document, and maintain Technical Design Plans and Environment Configuration based on DOT design specifications standards and requirements, including IT architecture, virtualization architecture (including active-active, active-passive, load balancing or other proposed virtualization methods), function, performance, availability, maintainability, security, and IT continuity and DR requirements. The Government will approve technical design plans and environment configuration. The Contractor shall maintain and make readily available to DOT all design specifications and requirements documentation in a form/format that is acceptable to and approved by DOT. The Contractor shall review and coordinate design plans through coordination with the appropriate DOT technology standards group and design architects. SUB-TASK 6.4: NETWORK HOSTING The Contractor conduct periodic audits and status reporting and shall be responsible for coordinating the installation, making changes, moves, disposition of network equipment, and coordinating the cabling and disconnection services and problem resolution. The Contractor shall perform network monitoring through systems with alerts/alarms supplemented with new or additional devices to ensure the network is operating within limits. The Contractor shall monitor networks (including QoS) and provide status and measurements for the operational environment. The Contractor shall execute an escalation process for alerts. The Contractor shall use automated tools to monitor networks, to respond to problems, and perform break/fix services (physical or logical), patch systems, provide 24x7x365 operational reporting of services availability, and proactively identify performance degradation in real time or near real time where appropriate. The Contractor shall continuously model networks to provide performance forecasting and measure networks with automated tools to predict capacity and potential impact to applications and network topology. The Contractor be responsible for coordinating the installation and removal of hardware and software, as well as making routine moves, adds, and changes. Such activities will be subject to change control procedures and require maintenance of the asset records. The Contractor shall manage license compliance for installed software provided by the Government, and report instances of installed software not part of the standard configuration. The Contractor shall provide a software release process for DOT and provide visibility into original equipment manufacturer (OEM) software
The Contractor shall facilitate requirements-gathering activities (e.g., focus groups, interviews). The periodicity of these requirements sessions will be determined by the Government, The Contractor shall ensure requirements address DOT security policies. The Contractor shall define Migration Acceptance Test Criteria and test criteria for configuration changes for approval by the Government. The Contractor shall provide documented Requirements and Acceptance Test Criteria per approved requirements standards. The Contractor shall develop, document, and maintain Technical Design Plans and Environment Configuration based on DOT design specifications standards and requirements, including IT architecture, virtualization architecture (including active-active, active-passive, load balancing or other proposed virtualization methods), function, performance, availability, maintainability, security, and IT continuity and DR requirements. The Government will approve technical design plans and environment configuration. The Contractor shall maintain and make readily available to DOT all design specifications and requirements documentation in a form/format that is acceptable to and approved by DOT. The Contractor shall review and coordinate design plans through coordination with the appropriate DOT technology standards group and design architects. SUB-TASK 6.4: NETWORK HOSTING The Contractor conduct periodic audits and status reporting and shall be responsible for coordinating the installation, making changes, moves, disposition of network equipment, and coordinating the cabling and disconnection services and problem resolution. The Contractor shall perform network monitoring through systems with alerts/alarms supplemented with new or additional devices to ensure the network is operating within limits. The Contractor shall monitor networks (including QoS) and provide status and measurements for the operational environment. The Contractor shall execute an escalation process for alerts. The Contractor shall use automated tools to monitor networks, to respond to problems, and perform break/fix services (physical or logical), patch systems, provide 24x7x365 operational reporting of services availability, and proactively identify performance degradation in real time or near real time where appropriate. The Contractor shall continuously model networks to provide performance forecasting and measure networks with automated tools to predict capacity and potential impact to applications and network topology. The Contractor be responsible for coordinating the installation and removal of hardware and software, as well as making routine moves, adds, and changes. Such activities will be subject to change control procedures and require maintenance of the asset records. The Contractor shall manage license compliance for installed software provided by the Government, and report instances of installed software not part of the standard configuration. The Contractor shall provide a software release process for DOT and provide visibility into original equipment manufacturer (OEM) software
J-2__-_DOT_EITSS_-_Infrastructure_Operations_PWS_-_6-12-2018.docx