PLEASE ENSURE THAT MANDATORY FIELDS ARE COMPLETED. CUSTOMER SERVICE RESERVE THE RIGHT TO REJECT YOUR REQUEST FOR AN RMA DUE TO INSUFFICIENT INFORMATION. * mandatory fields Date * Reason for Returning Goods * Company Name * Repair Branch Replacement Credit Contact Name * Phone * Fax * Upgrade Delivery Address * To be completed by UTC Customer PO # * Invoice # (if Stock Code * Serial # Fault Description * Charge RMA# known) QCPC Entry # Important notes: 1. Failure to complete all boxes may delay your request for a RMA number. 2. Please ensure the Fault Description field has a complete description of the fault. A $25.00 charge may be made if the description is left blank or a detailed fault isn’t recorded (e.g. or “faulty” “not working” is unacceptable). 3. Fax: +61 3 9239 1298 or customerservice@interlogix.com.au form to Customer Service 4. Customer Service will provide you with a RMA Docket No. Once you have your RMA number, please ship the goods with the docket to our address 5. RMA’s will be cancelled after 30 days if the unit is not returned and you will be required to request a new RMA# 6. Any units sent back without an RMA# will be returned to the customer at customer’s expense
PLEASE ENSURE THAT MANDATORY FIELDS ARE COMPLETED. CUSTOMER SERVICE RESERVE THE RIGHT TO REJECT YOUR REQUEST FOR AN RMA DUE TO INSUFFICIENT INFORMATION. * mandatory fields Date * Reason for Returning Goods * Company Name * Repair Branch Replacement Contact Name * Credit Phone * Fax * Upgrade Delivery Address * To be completed by UTC Customer PO # * Invoice # (if known) Stock Code * Serial # Fault Description * Charge RMA# QCPC Entry # Important notes: 1. Failure to complete all boxes may delay your request for a RMA number. 2. Please ensure the Fault Description field has a complete description of the fault. A $25.00 charge may be made if the description is left blank or a detailed fault isn’t recorded (e.g. “faulty” or “not working” is unacceptable). 3. Fax: +61 3 9239 1298 or customerservice@interlogix.com.au form to Customer Service 4. Customer Service will provide you with a RMA Docket No. Once you have your RMA number, please ship the goods with the docket to our address 5. RMA’s will be cancelled after 30 days if the unit is not returned and you will be required to request a new RMA# 6. Any units sent back without an RMA# will be returned to the customer at customer’s expense
INT-FRM-SRV-011%20Interlogix%20RMA%20Request%20Form.docx