Quality Indicator Outcome Threshold Method of Consequence of measurement breach Contractor/provider Swift local access 80% Monthly claim Provider to will provide service to EHC form submit 80% of opening Complaints explanation for hours failure to meet standard Contract may be terminated in event of repeated breach Client referred to Reduction of risk Where No. of agreed Provider to appropriate services of repeat UPSI appropriate referrals into collate and and 100% of clients another service submit as part of contraception/sexual Improved use of are offered a for provision of monthly claim health provision long term referral contraception form contraception and/or STI testing Number of consultations resulting in no EHC being provided Number of clients referred for copper IUD Number of clients taking a chlamydia postal testing kit Number of repeat clients within a 3 month period APPENDIX D` SERVICE USER SURVEY Performance Indicator Indicator Threshold Method of Consequence Measurement of Breach Service user satisfaction 10% of clients are 70% Six monthly survey asked to complete reporting the feedback form/
Quality Indicator Outcome Threshold Method of measurement Consequence of breach Contractor/provider will provide service 80% of opening hours Swift local access to EHC 80% Monthly claim form Complaints Provider to submit explanation for failure to meet standard Contract may be terminated in event of repeated breach Client referred to appropriate services and contraception/sexual health provision Reduction of risk of repeat UPSI Improved use of long term contraception Where appropriate 100% of clients are offered a referral No. of agreed referrals into another service for provision of contraception and/or STI testing Number of consultations resulting in no EHC being provided Number of clients referred for copper IUD Number of clients taking a chlamydia postal testing kit Number of repeat clients within a 3 month period Provider to collate and submit as part of monthly claim form APPENDIX D` SERVICE USER SURVEY Performance Indicator Indicator Threshold Method of Measurement Consequence of Breach Service user satisfaction survey 10% of clients are asked to complete the feedback form/ 70% Six monthly reporting
Pharmacy-Public-Health-service-contract-1-EHC-Final.docx