Financial Responsibilities: All staff are responsible for management of their own time and resources. . 1. To handle cash, process transactions and contribute to end of day reconciliations 2. To ensure is handled correctly and write offs are minimised Communication and Relationships: Head of Commercial Activities Internally Head of Retail Head of Visitor Centre Retail Teams Warehouse Team Merchandising Team Digital Commercial Manager Buying Team Explorer drivers Any other departments as required Externally Visitors Section 2: Person Specification Skills and Experience Essential Good customer service skills Good horticultural knowledge and/or experience (Garden Shop) Good computer literacy Good verbal and written communication Ability to work in all weather conditions (Garden Shop) Experience of dealing with customers and dealing with enquiries Ability to manage and lift heavy items (Garden Shop) Desirable Retail experience Cash handling Enterprises Competency Framework: Competency Level Description Responds positively to customer requests and delivers a Customer Service 2 service which meets and often exceeds their needs Works well with colleagues and is consistently supportive and Teamwork 1 respectful of colleagues Ensures that written and verbal communication is clear and Communication 1 precise Gathers information to understand the issues and the tasks Decision Making 1 they are asked to undertake Changing with Pace 1 Works quickly and effectively, consistently delivering on time responsibility for quality of work and asks for training and Developing Potential 1 guidance when unclear Works in an organised manner, achieves agreed objectives and Commitment 1 delivers on time
Financial Responsibilities: All staff are responsible for management of their own time and resources. . 1. To handle cash, process transactions and contribute to end of day reconciliations 2. To ensure is handled correctly and write offs are minimised Communication and Relationships: Internally Head of Commercial Activities Head of Retail Head of Visitor Centre Retail Teams Warehouse Team Merchandising Team Digital Commercial Manager Buying Team Explorer drivers Any other departments as required Externally Visitors Section 2: Person Specification Skills and Experience Essential Good customer service skills Good horticultural knowledge and/or experience (Garden Shop) Good computer literacy Good verbal and written communication Ability to work in all weather conditions (Garden Shop) Experience of dealing with customers and dealing with enquiries Ability to manage and lift heavy items (Garden Shop) Desirable Retail experience Cash handling Enterprises Competency Framework: Competency Level Description Customer Service 2 Responds positively to customer requests and delivers a service which meets and often exceeds their needs Teamwork 1 Works well with colleagues and is consistently supportive and respectful of colleagues Communication 1 Ensures that written and verbal communication is clear and precise Decision Making 1 Gathers information to understand the issues and the tasks they are asked to undertake Changing with Pace 1 Works quickly and effectively, consistently delivering on time Developing Potential 1 responsibility for quality of work and asks for training and guidance when unclear Commitment 1 Works in an organised manner, achieves agreed objectives and delivers on time
Job%20Description-%20Retail%20Sales%20Assistant.docx