Groups Total 1370.734 123 Satisfaction Between 9.614 2 4.807 .764 0.470 on Washing Groups machine Within 415.024 66 6.288 Groups Total 424.638 68 Satisfaction Between 10.575 2 5.287 .369 0.693 on Air Groups conditioner Within 744.952 52 14.326 Groups Total 755.527 54 Satisfaction Between 999.367 2 499.683 15.693 0.000 on Service Groups Within 3980.133 125 31.841 Groups Total 4979.500 127 ANOVA between age group and satisfaction Null Hypothesis: Respondents belonging to the age group of less than 30 years, 31-40 years and 41-50 years have an average same level of satisfaction on the white goods, shops and service centers. Table 6 indicates that the satisfaction level of respondents on refrigerator and service provided in the service centers differ slightly. To find out the difference level POST-HOC Test was applied. It was found that the respondents belonging to the age group of less than 30 years have higher level of satisfaction on refrigerator, and service provided in the shops and service centers than the age group of 41-50 years. Table 6. ANOVA between age group and satisfaction Degrees ANOVA Sum of Mean of Frequency Significance Results Squares Square freedom Satisfaction Between 86.317 2 43.159 4.066 .020 on Groups Refrigerator Within 1284.417 121 10.615 Groups Total 1370.734 123 Satisfaction Between 12.913 2 6.456 1.035 .361 on Washing Groups machine Within 411.725 66 6.238 Groups Total 424.638 68 Satisfaction Between 16.273 2 8.136 .572 .568 on Air Groups
Groups Total 1370.734 123 Satisfaction on Washing machine Between Groups 9.614 2 4.807 .764 0.470 Within Groups 415.024 66 6.288 Total 424.638 68 Satisfaction on Air conditioner Between Groups 10.575 2 5.287 .369 0.693 Within Groups 744.952 52 14.326 Total 755.527 54 Satisfaction on Service Between Groups 999.367 2 499.683 15.693 0.000 Within Groups 3980.133 125 31.841 Total 4979.500 127 ANOVA between age group and satisfaction Null Hypothesis: Respondents belonging to the age group of less than 30 years, 31-40 years and 41-50 years have an average same level of satisfaction on the white goods, shops and service centers. Table 6 indicates that the satisfaction level of respondents on refrigerator and service provided in the service centers differ slightly. To find out the difference level POST-HOC Test was applied. It was found that the respondents belonging to the age group of less than 30 years have higher level of satisfaction on refrigerator, and service provided in the shops and service centers than the age group of 41-50 years. Table 6. ANOVA between age group and satisfaction ANOVA Results Sum of Squares Degrees of freedom Mean Square Frequency Significance Satisfaction on Refrigerator Between Groups 86.317 2 43.159 4.066 .020 Within Groups 1284.417 121 10.615 Total 1370.734 123 Satisfaction on Washing machine Between Groups 12.913 2 6.456 1.035 .361 Within Groups 411.725 66 6.238 Total 424.638 68 Satisfaction on Air Between Groups 16.273 2 8.136 .572 .568
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