IT Support Analyst Job Description Accountable to Finance Manager Job purpose To provide a first line and second line IT help desk service to Together Offices and Sites, ensure that issues are logged and resolved promptly in line with the agreed priorities, and ensure that end users are updated with the current status of any issues. To prepare, deliver, install and process returns of IT equipment used by Together staff. To setup and maintain user access rights in line with Information Governance policy and with approved requests. To undertake specific IT projects as required by the IT Consultant/Manager. Key responsibilities To provide technical support to telephone and e-mail requests from users for all IT services. To log support calls and document their outcome within the Helpdesk software. To escalate unresolved issues as required. To proactively provide information to users on the progress of outstanding support calls. To troubleshoot issues and find solutions to problems. To deploy IT Equipment including new installations and the secure recycling and redeployment of existing IT equipment to documented standards. To install, configure and maintain operating systems, security, anti-virus and business software to agreed standards. To assist in the compilation and maintenance of an accurate hardware and software inventory. To liaise with any third party suppliers as required.
IT Support Analyst Job Description Accountable to Finance Manager Job purpose To provide a first line and second line IT help desk service to Together Offices and Sites, ensure that issues are logged and resolved promptly in line with the agreed priorities, and ensure that end users are updated with the current status of any issues. To prepare, deliver, install and process returns of IT equipment used by Together staff. To setup and maintain user access rights in line with Information Governance policy and with approved requests. To undertake specific IT projects as required by the IT Consultant/Manager. Key responsibilities To provide technical support to telephone and e-mail requests from users for all IT services. To log support calls and document their outcome within the Helpdesk software. To escalate unresolved issues as required. To proactively provide information to users on the progress of outstanding support calls. To troubleshoot issues and find solutions to problems. To deploy IT Equipment including new installations and the secure recycling and redeployment of existing IT equipment to documented standards. To install, configure and maintain operating systems, security, anti-virus and business software to agreed standards. To assist in the compilation and maintenance of an accurate hardware and software inventory. To liaise with any third party suppliers as required.
IT-Support-Analyst-Job-Description-and-Person-Specification.docx