Activity in December was 30% higher (11,113 contacts) than the April-November average (8509 contacts), however, this is in line with the profiled activity plan and consistent with previous years’ trends. Comm LQR Delayed Delays adversely The service has noticed increased complexity Hospitals C11 Transfers of impact the including increased waits for specialised Care (DTOC); system pathway placement; particularly EMI NH. There has also snapshot and patient flow. been an unprecedented and unrelenting increase number 15 51 This will affect the in HART delays since Oct, together with reduced acute trust’s ability social capacity in parts of the county. A weekly to admit, ED and performance dashboard has been created to beyond monitor performance for DTOC, ALOS and overall bed activity, which is scrutinised weekly by SMT Areas of positive performance/improvement G Service Ref Measure Target Actual Trend Impact Action and Resolution Timescale Adult SaLT CS % of patients Responsive care to Despite capacity challenges faced by the service D10 who are patients in urgent last year, the service has sustained performance classified as need. against this indicator this year above target. “urgent swallow” to be offered 95% 100% assessment within two working days of referral received. MIU D11 % of patients Responsive patient The service performs well against the 4 hour attending MIU care target achieving 99% in January and 98% must be seen, compliance YTD treated, 95% 99% admitted, transferred or discharged in
Activity in December was 30% higher (11,113 contacts) than the April-November average (8509 contacts), however, this is in line with the profiled activity plan and consistent with previous years’ trends. Comm Hospitals LQR C11 Delayed Transfers of Care (DTOC); snapshot number 15 51 Delays adversely impact the system pathway and patient flow. This will affect the acute trust’s ability to admit, ED and beyond The service has noticed increased complexity including increased waits for specialised placement; particularly EMI NH. There has also been an unprecedented and unrelenting increase in HART delays since Oct, together with reduced social capacity in parts of the county. A weekly performance dashboard has been created to monitor performance for DTOC, ALOS and overall bed activity, which is scrutinised weekly by SMT G Areas of positive performance/improvement Service Ref Measure Target Actual Trend Impact Action and Resolution Timescale Adult SaLT CS D10 % of patients who are classified as “urgent swallow” to be offered assessment within two working days of referral received. 95% 100% Responsive care to patients in urgent need. Despite capacity challenges faced by the service last year, the service has sustained performance against this indicator this year above target. MIU D11 % of patients attending MIU must be seen, treated, admitted, transferred or discharged in 95% 99% Responsive patient care The service performs well against the 4 hour target achieving 99% in January and 98% compliance YTD
14ii_BOD_COO-Report-supporting-data-Month-10-v2-1.docx