issues What to do when facing issues with NIMRS? First, don’t panic, most of the time NIMRS are related to a computer setting, an update that removed your preferences or simply the preferred browser is not being used. We will help you every step of the way. When it comes to supporting your call, and assisting you with the process of an incident within NIMRS, there are certain helpdesks that are better supported to assist you with your issue. Below, find the issue you are having, and when speaking with the helpdesk reference that specific helpdesk. This will assist the help desk in sending your ticket to the correct area so that your problem can be resolved in the quickest route. Issue Type(s) Request assistance from What to supply Please email or call your Justice Center (JC) Justice Center Incident respective Regional Incident Serial Number (ISN) a.k.a. reclassifications Clinical Risk Manager JC Incident Number (CRM). Regulatory clarifications Justice Center Incident Type Reason/explanation for reclassification Whenever applicable: Training Requests Email and request ticket to be assigned to L3 Facility Name Linking problems HLTH-BUS OMHNIMRS Justice Center Incident Incorrectly assigned OMH Serial Number (ISN) a.k.a. Incidents JC Incident Number JC incident issues NIMRS Incident Number Missing incidents Screenshot of error Other technical or message NIMRSWeb related Steps taken prior to arriving issues to error message Training request: The context for training needed Single or group Planned date Email and request ticket Requesting access to Name User’s to be assigned to L3 ISO NIMRS (New Accounts) Contact number TSOPSEC OMH Removal of access Email (Deactivation) Agency RSA Token issues Email and request ticket User ID to be assigned to L1 Password reset Contact number HLTH-BUS PROVIDER Email HD Agency For further assistance, please contact: Information Technology Services ITS Help Desk Email: Chat: Phone: 844-891-1786
What to do when facing issues with NIMRS? First, don’t panic, most of the time NIMRS issues are related to a computer setting, an update that removed your preferences or simply the preferred browser is not being used. We will help you every step of the way. When it comes to supporting your call, and assisting you with the process of an incident within NIMRS, there are certain helpdesks that are better supported to assist you with your issue. Below, find the issue you are having, and when speaking with the helpdesk reference that specific helpdesk. This will assist the help desk in sending your ticket to the correct area so that your problem can be resolved in the quickest route. Issue Type(s) Request assistance from What to supply Justice Center (JC) Incident reclassifications Regulatory clarifications Please email or call your respective Regional Clinical Risk Manager (CRM). Justice Center Incident Serial Number (ISN) a.k.a. JC Incident Number Justice Center Incident Type Reason/explanation for reclassification Training Requests Linking problems Incorrectly assigned Incidents JC incident issues Missing incidents Other technical or NIMRSWeb related issues Email and request ticket to be assigned to L3 HLTH-BUS OMHNIMRS OMH Whenever applicable: Facility Name Justice Center Incident Serial Number (ISN) a.k.a. JC Incident Number NIMRS Incident Number Screenshot of error message Steps taken prior to arriving to error message Training request: The context for training needed Single or group Planned date Requesting access to NIMRS (New Accounts) Removal of access (Deactivation) Email and request ticket to be assigned to L3 ISO TSOPSEC OMH User’s Name Contact number Email Agency RSA Token issues Password reset Email and request ticket to be assigned to L1 HLTH-BUS PROVIDER HD User ID Contact number Email Agency For further assistance, please contact: Information Technology Services ITS Help Desk Email: Chat: Phone: 844-891-1786
help_desk_triage.docx