# identified shortcomings during # identified shortcomings in preparation for disaster events identified disaster practices during practices Key Performance Indicator Definition (KPI) Information Security Management # implemented preventive # preventive security measures implemented in response to identified measures security threats Duration from identification of security threat to implementation of Implementation duration suitable counter measure # major security incidents # identified security incidents, classified by severity category # security-related service # security incidents causing service interruption/reduced availability downtimes # security tests # security tests and trainings carried out # identified shortcomings during # identified shortcomings in security mechanisms identified during security Supplier Management # agreed UCs % contracts underpinned # contract reviews # conducted contract and supplier reviews # contractual obligations not fulfilled by suppliers (identified during # identified contract breaches contract reviews)
# identified shortcomings during disaster practices # identified shortcomings in preparation for disaster events identified during practices Key Performance Indicator (KPI) Definition Information Security Management # implemented preventive measures # preventive security measures implemented in response to identified security threats Implementation duration Duration from identification of security threat to implementation of suitable counter measure # major security incidents # identified security incidents, classified by severity category # security-related service downtimes # security incidents causing service interruption/reduced availability # security tests # security tests and trainings carried out # identified shortcomings during security # identified shortcomings in security mechanisms identified during Supplier Management # agreed UCs % contracts underpinned # contract reviews # conducted contract and supplier reviews # identified contract breaches # contractual obligations not fulfilled by suppliers (identified during contract reviews)
itsm_-_service_design_standard_v1.0.docx