10 useful tips for an Service providers can use this checklist to review their existing practices for effective complaints policy and procedure receiving and dealing with complaints. Service providers can use this checklist to After a complaint review their existing processes for handling complaints. This tool assists service providers to develop and review their complaints Good practice guide management process to ensure that it is and self audit tool responsive and accessible to people with a disability and forms part of a broader quality culture. This booklet provides guidance to Investigations: disability service providers undertaking guidance for good investigations of staff-to-client assaults practice and unexplained injuries. Complaints systems This checklist provides service providers and practice with a snapshot of their progress in quick – developing a positive complaints culture. checklist These surveys support providers to identify the degree to which the message OK to complain’ applies to their ‘It’s Complaints culture organisation, based on feedback from surveys people with a disability, their families, carers, advocates and staff at all levels of an organisation. Office of the Interagency This is a good-practice guideline for Public guideline for organisations, members and Advocate addressing violence, volunteers working with adults who are at (OPA) neglect and abuse risk of violence, neglect or abuse. Disability Rights under the UN This short video explains rights under the Advocacy Convention on the Convention on the Rights of Persons with Resource Unit Rights of Persons Disability. It is presented by people with a with Disability disability. Peak bodies Source Resource Description Link The guide includes a checklist for boards and recommended actions that organisations can take to embed a zero Safeguarding for tolerance approach and a video with boards guide advice for boards about adopting a human rights-based approach in their National organisations. Disability Services These worksheets promote reflection, team discussion and action through Understanding simple personal and team exercises. abuse downloadable They include checklists to help support worksheets workers to recognise instances of good, poor and abusive practice.
10 useful tips for an effective complaints policy and procedure Service providers can use this checklist to review their existing practices for receiving and dealing with complaints. After a complaint Service providers can use this checklist to review their existing processes for handling complaints. Good practice guide and self audit tool This tool assists service providers to develop and review their complaints management process to ensure that it is responsive and accessible to people with a disability and forms part of a broader quality culture. Investigations: guidance for good practice This booklet provides guidance to disability service providers undertaking investigations of staff-to-client assaults and unexplained injuries. Complaints systems and practice – quick checklist This checklist provides service providers with a snapshot of their progress in developing a positive complaints culture. Complaints culture surveys These surveys support providers to identify the degree to which the message ‘It’s OK to complain’ applies to their organisation, based on feedback from people with a disability, their families, carers, advocates and staff at all levels of an organisation. Office of the Public Advocate (OPA) Interagency guideline for addressing violence, neglect and abuse This is a good-practice guideline for organisations, members and volunteers working with adults who are at risk of violence, neglect or abuse. Disability Advocacy Resource Unit Rights under the UN Convention on the Rights of Persons with Disability This short video explains rights under the Convention on the Rights of Persons with Disability. It is presented by people with a disability. Peak bodies Source Resource Description Link National Disability Services Safeguarding for boards guide The guide includes a checklist for boards and recommended actions that organisations can take to embed a zero tolerance approach and a video with advice for boards about adopting a human rights-based approach in their organisations. Understanding abuse downloadable worksheets These worksheets promote reflection, team discussion and action through simple personal and team exercises. They include checklists to help support workers to recognise instances of good, poor and abusive practice.
Implementation%20toolkit.docx