New York City College of Technology, CUNY Department of Hospitality Management Revised May 31, 2017 es Course Schedule The following course schedule is tentative and may be subject to change. Week Topics Reading Activity Homework Introduction to the Course Explore the course Rules/Procedures website: Open Lab Homework Overview 1 Introduction to the Aspiring Hotel Leaders 1/29 Club Video: The World Largest Hotel Ch 1 Role model in the 2 Hotel Classification & Basic Measures hotel sector 2/5 3 Hotel Ownership & Management Ch 2 Hotel Amenities 2/20 4 The Structures of the Hotel Industry Ch 3 Hotel 2/26 Tour Forecasting Availability & Overbooking Ch 4 Cancellation policy 5 3/5 of OTA/hotel 6 Global Reservations Technologies Ch 5 Online travel 3/12 Review if time permits or Review Sheet website 7 MIDTERM Chs. 1-5 3/19 8 Reservations Ch 6 Hotel 3/26 P202 Tour 9 Managing Guest Services Ch 7 4/9 Midterm Review 10 Registration Front Office Ops. 4/16 & Mgt. 11 From Arrival to Rooming Ch 8 Hotel 4/23 Hotel Loyalty Programs Tour 12 Room Rates Ch 9 4/30 13 Billing the Guest Folio Chs 10,12 Speaker 5/7 The Night Audit (tentative) 14 Project Presentations Project Paper & 5/14 Review if time permits PPT Due 15 FINAL EXAM Chs.6-12 5/21 (exc. 11)
New York City College of Technology, CUNY Department of Hospitality Management Revised May 31, 2017 es Course Schedule The following course schedule is tentative and may be subject to change. Week Topics Reading Activity Homework 1 1/29 Introduction to the Course Rules/Procedures Homework Overview Introduction to the Aspiring Hotel Leaders Club Video: The World Largest Hotel Explore the course website: Open Lab 2 2/5 Hotel Classification & Basic Measures Ch 1 Role model in the hotel sector 3 2/20 Hotel Ownership & Management Ch 2 Hotel Amenities 4 2/26 The Structures of the Hotel Industry Ch 3 Hotel Tour 5 3/5 Forecasting Availability & Overbooking Ch 4 Cancellation policy of OTA/hotel 6 3/12 Global Reservations Technologies Review if time permits or Review Sheet Ch 5 Online travel website 7 3/19 MIDTERM Chs. 1-5 8 3/26 Reservations P202 Ch 6 Hotel Tour 9 4/9 Managing Guest Services Midterm Review Ch 7 10 4/16 Registration Front Office Ops. & Mgt. 11 4/23 From Arrival to Rooming Hotel Loyalty Programs Ch 8 Hotel Tour 12 4/30 Room Rates Ch 9 13 5/7 Billing the Guest Folio The Night Audit Chs 10,12 Speaker (tentative) 14 5/14 Project Presentations Review if time permits Project Paper & PPT Due 15 5/21 FINAL EXAM Chs.6-12 (exc. 11)
HMGT-1105-Syllabus-S18.docx