In Ikano, you’ll really only utilize 3 different sections from the main page, Orders, Customers, and Support. is where you can find any recent closed accounts, every account that I close I put the Order order/cancellation number on the account memos. If you click on an order number, you’ll see: Which just gives you some very basic info, you can see if the order is completed, the date it was actually disconnected, as well as any notes that may have been put on the disconnect order. I’ll start noting if they are non-pay or voluntary. Customers screen will just show you all of the current customers we have. It looks like: You can search through Active and Inactive customers using the drop down, you can also search by phone number or name. Always leave Network as All Networks. If you click on a customer you’ll see: One thing to note, the contact number is for the old Pennswoods company, pay no mind. Speed, we have three different speeds If anyone needs you to run a line test, click on Line Readings under DSL Service Information. You’ll see: It takes 60 seconds to be able to get results, at which point you can hit Get Results. Here is the basic successful line test. If it fails it will normally say why under Additional Information. They are normally pretty straight forward, but there is occasionally one that you don’t understand. Normally I just open a ticket, and put the error in the message. If you need to place a ticket, you can do it from the customer screen, tippy top upper right hand corner. Click create new ticket and you’ll see: This screen is pretty self-explanatory,
In Ikano, you’ll really only utilize 3 different sections from the main page, Orders, Customers, and Support. Order is where you can find any recent closed accounts, every account that I close I put the order/cancellation number on the account memos. If you click on an order number, you’ll see: Which just gives you some very basic info, you can see if the order is completed, the date it was actually disconnected, as well as any notes that may have been put on the disconnect order. I’ll start noting if they are non-pay or voluntary. Customers screen will just show you all of the current customers we have. It looks like: You can search through Active and Inactive customers using the drop down, you can also search by phone number or name. Always leave Network as All Networks. If you click on a customer you’ll see: One thing to note, the contact number is for the old Pennswoods company, pay no mind. Speed, we have three different speeds If anyone needs you to run a line test, click on Line Readings under DSL Service Information. You’ll see: It takes 60 seconds to be able to get results, at which point you can hit Get Results. Here is the basic successful line test. If it fails it will normally say why under Additional Information. They are normally pretty straight forward, but there is occasionally one that you don’t understand. Normally I just open a ticket, and put the error in the message. If you need to place a ticket, you can do it from the customer screen, tippy top upper right hand corner. Click create new ticket and you’ll see: This screen is pretty self-explanatory,
IkanoWalkthrough.docx