Lunch 9 Keeping volunteers 30 mins Talk about our retention rate. Ask in groups of two: Helping retain volunteers. Retention To identify factors that affect volunteer retention Reward and Recognition. Saying thank you Record on these on flipchart Demonstrating we value volunteers. Discuss the different techniques we can use to keep volunteers and mitigate them leaving. Brief the group on our reward and recognition procedures. Ask each individual to come up with a unique way of saying thank you to their volunteer(s). 10 Dealing with difficult situations 1 hour Explain why we need to tackle situations and how the Volunteering Policy. 30 mins Volunteering Policy relates to our grievance and disciplinary grievance and procedures. Remind participants of their recent High disciplinary procedures. Performance Essentials training difficult things’ and Supporting staff with difficult ‘say using the speech’ tool. situations. ‘authentic Trainers demonstrate the tool through an observed Managing people’s role play (volunteer supervisor and volunteer). behaviour. Participants then practice with their own situation or an imagined situation in role play. Participants swap roles. Ask for feedback about how confident participants feel about using the speech’ tool. ‘authentic 11 Saying good bye… 30 mins Describe situations when volunteers good and bad! Acknowledging people’s – Start and finish roles Talk about start and finish roles. Celebrating contributions. When a volunteer leaves achievements at the end of projects. Reward and Recognition. Brainstorm some situations on when we can ask a person to leave. Ask how the group how they would ask a volunteer to leave. When a volunteer dies.
Lunch 9 Keeping volunteers Retention Saying thank you 30 mins Talk about our retention rate. Ask in groups of two: To identify factors that affect volunteer retention Record on these on flipchart Discuss the different techniques we can use to keep volunteers and mitigate them leaving. Brief the group on our reward and recognition procedures. Ask each individual to come up with a unique way of saying thank you to their volunteer(s). Helping retain volunteers. Reward and Recognition. Demonstrating we value volunteers. 10 Dealing with difficult situations 1 hour 30 mins Explain why we need to tackle situations and how the Volunteering Policy relates to our grievance and disciplinary procedures. Remind participants of their recent High Performance Essentials training ‘say difficult things’ and using the ‘authentic speech’ tool. Trainers demonstrate the tool through an observed role play (volunteer supervisor and volunteer). Participants then practice with their own situation or an imagined situation in role play. Participants swap roles. Ask for feedback about how confident participants feel about using the ‘authentic speech’ tool. Volunteering Policy. grievance and disciplinary procedures. Supporting staff with difficult situations. Managing people’s behaviour. 11 Saying good bye… Start and finish roles When a volunteer leaves 30 mins Describe situations when volunteers – good and bad! Talk about start and finish roles. Celebrating achievements at the end of projects. Brainstorm some situations on when we can ask a person to leave. Ask how the group how they would ask a volunteer to leave. When a volunteer dies. Acknowledging people’s contributions. Reward and Recognition.
Involving%20volunteers%20sheme%20of%20work%20EXPERIENCED%20STAFF.docx