Member Complaint Policy Objective The objective of this policy is to formalise the process to be followed on receipt of a complaint against a paying member” of the IoDSA when such member has not acted in “subscription accordance with the IoDSA Code of Conduct (for members). Receipt of a complaint The complaint must be hand delivered to the offices of the and marked for the attention of the CEO. The complaint may also be emailed to the CEO. The complaint must include the following documentation, namely: a completed IoDSA Complaint form (Annexure A hereto) a affidavit duly commissioned which is to set out the specifics of the complaint in detail and with all supporting documents attached to the affidavit. The IoDSA’s offices are situated at: 144 Katherine Street Grayston Office Park 1st Block B Sandton 2196 Membership verification Upon receipt of the complaint against a member of the IoDSA, the CEO will determine whether the membership fees have been paid for the current year by such member. If the member is not up to date with their membership, the IoDSA has no authority or jurisdiction over the matter and is rendered unable to address the complaint with the member and this will be communicated to the complainant and the matter will be considered closed. In the event that the member is an active member and all membership payments are up to date – valid membership exists and the IoDSA has authority to address the complaint further. Review of documentation The Executive Committee (which includes the CEO) reviews the complaint documentation submitted and determines whether sufficient supporting documentation has been received and whether the complaint bares merit for further investigation.
Member Complaint Policy Objective The objective of this policy is to formalise the process to be followed on receipt of a complaint against a “subscription paying member” of the IoDSA when such member has not acted in accordance with the IoDSA Code of Conduct (for members). Receipt of a complaint The complaint must be hand delivered to the offices of the and marked for the attention of the CEO. The complaint may also be emailed to the CEO. The complaint must include the following documentation, namely: a completed IoDSA Complaint form (Annexure A hereto) a affidavit duly commissioned which is to set out the specifics of the complaint in detail and with all supporting documents attached to the affidavit. The IoDSA’s offices are situated at: 144 Katherine Street Grayston Office Park 1st Block B Sandton 2196 Membership verification Upon receipt of the complaint against a member of the IoDSA, the CEO will determine whether the membership fees have been paid for the current year by such member. If the member is not up to date with their membership, the IoDSA has no authority or jurisdiction over the matter and is rendered unable to address the complaint with the member and this will be communicated to the complainant and the matter will be considered closed. In the event that the member is an active member and all membership payments are up to date – valid membership exists and the IoDSA has authority to address the complaint further. Review of documentation The Executive Committee (which includes the CEO) reviews the complaint documentation submitted and determines whether sufficient supporting documentation has been received and whether the complaint bares merit for further investigation.
IoDSA_Membership_complaint_policy.docx