GCSE Applied Business June 2014 question: 6 4.2 Quality of goods and services OCR GCSE (9-1) Business textbook chapter: 4.2 18 to 21 The concept of quality resources can include: Quality of British watches Methods of ensuring quality The important of quality in both Sample assessment material questions 4, 16a the production of products and the provision of services Spring half term Spring term 4.3 The sales process and customer OCR GCSE (9-1) Business textbook chapter: 4.3 22 to 25 service Other resources can include: Methods of selling Sample assessment material questions 1, 10, 18a The influence of e-commerce on GCSE Business & Communication Systems question: 2d business activity Note: Alternatively this topic can be taught after 2.4 the marketing mix. The importance to a business of good customer service including after-sales service The contribution of product knowledge and customer engagement to good customer service 4.4 Consumer law OCR GCSE (9-1) Business textbook chapter: 4.4 26 to 28 Other resources can include:
GCSE Applied Business June 2014 question: 6 4.2 Quality of goods and services The concept of quality Methods of ensuring quality The important of quality in both the production of products and the provision of services OCR GCSE (9-1) Business textbook chapter: 4.2 resources can include: Quality of British watches Sample assessment material questions 4, 16a 18 to 21 Spring half term Spring term 4.3 The sales process and customer service Methods of selling The influence of e-commerce on business activity The importance to a business of good customer service including after-sales service The contribution of product knowledge and customer engagement to good customer service OCR GCSE (9-1) Business textbook chapter: 4.3 Other resources can include: Sample assessment material questions 1, 10, 18a GCSE Business & Communication Systems question: 2d Note: Alternatively this topic can be taught after 2.4 the marketing mix. 22 to 25 4.4 Consumer law OCR GCSE (9-1) Business textbook chapter: 4.4 Other resources can include: 26 to 28
J204_SOW_3%20years_v1.docx