The Settlement also provides for the establishment of a third-party administrator to manage and distribute the refunds from the Refund Pool. I.D. at 37. The first $100,000 of administrative costs and expenses of the Refund administration will Pool’s be paid by Pa. G&E. Settlement ¶ 35. Thereafter, the costs of administration will come See from the Refund Pool itself. The Refund Pool administrator will use its best efforts to Id. distribute the funds from the pool within 180 days of the final order in this Commission’s proceeding. The administrator will provide monthly reports to the OAG, the OCA, the Company and designated Commission staff, until all fund monies are distributed and the fund is exhausted and terminated. I.D. at 37-38. as used in the “Commission staff,” Settlement, was interpreted by the presiding ALJs to include, at a minimum, the Bureau of Consumer Services (BCS) and the Office of Administrative Law Commission’s Judge, which are the two offices that handle informal and formal consumer complaints. It was recommended that these offices should be made aware of the distributions from the Refund Pool. I.D. at 38. Any funds remaining in the Refund Pool after all disbursements are issued to eligible consumers will be divided and distributed to the appropriate fund EDCs’ hardship on a basis. The distribution to the appropriate hardship fund will be made pursuant pro rata to an allocation that is to be determined based on the ratio of the customers in Company’s the to the total amount of customers of the Company in Pennsylvania as of EDC’s territory January 1, 2014. I.D. at 38. Any unclaimed funds in the Refund Pool will be forwarded to the Pennsylvania Department of the Treasury for disposition pursuant to the unclaimed property procedures for those customers who are entitled to a refund. The Settlement also requires that the Company honor all commitments to customers enrolled in the Company’s rebate programs and additionally provides that customers can contact Pa. G&E directly with any requests for a refund. Id. This Commission finds it significant to observe, at this juncture, that an affected customer will have other options to pursue a refund in addition to the Refund Pool
The Settlement also provides for the establishment of a third-party administrator to manage and distribute the refunds from the Refund Pool. I.D. at 37. The first $100,000 of administrative costs and expenses of the Refund Pool’s administration will be paid by Pa. G&E. See Settlement ¶ 35. Thereafter, the costs of administration will come from the Refund Pool itself. Id. The Refund Pool administrator will use its best efforts to distribute the funds from the pool within 180 days of the Commission’s final order in this proceeding. The administrator will provide monthly reports to the OAG, the OCA, the Company and designated Commission staff, until all fund monies are distributed and the fund is exhausted and terminated. I.D. at 37-38. “Commission staff,” as used in the Settlement, was interpreted by the presiding ALJs to include, at a minimum, the Commission’s Bureau of Consumer Services (BCS) and the Office of Administrative Law Judge, which are the two offices that handle informal and formal consumer complaints. It was recommended that these offices should be made aware of the distributions from the Refund Pool. I.D. at 38. Any funds remaining in the Refund Pool after all disbursements are issued to eligible consumers will be divided and distributed to the appropriate EDCs’ hardship fund on a pro rata basis. The distribution to the appropriate hardship fund will be made pursuant to an allocation that is to be determined based on the ratio of the Company’s customers in the EDC’s territory to the total amount of customers of the Company in Pennsylvania as of January 1, 2014. I.D. at 38. Any unclaimed funds in the Refund Pool will be forwarded to the Pennsylvania Department of the Treasury for disposition pursuant to the unclaimed property procedures for those customers who are entitled to a refund. The Settlement also requires that the Company honor all commitments to customers enrolled in the Company’s rebate programs and additionally provides that customers can contact Pa. G&E directly with any requests for a refund. Id. This Commission finds it significant to observe, at this juncture, that an affected customer will have other options to pursue a refund in addition to the Refund Pool
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