Under the ESI Scheme, all insured persons and their dependents are entitled to free, full and comprehensive medical care. The package covers all aspects of health care from primary to super-specialty services. Whereas, the primary, outpatient, inpatient and specialist services are provided through a network of ESI dispensaries and hospitals. Super specialty services are through a large number of empanelled medical institutions on referral basis. Since the medical benefit is the kingpin of the ESI benefits, the effectiveness of the under the ESI scheme can best be judged by the level of satisfaction on medical benefits (medical care) as perceived by the beneficiaries. The level of satisfaction is assessed in terms of services/facilities provided in ESI DISPENSARIES and ESI HOSPITAL. It is found, during the study that 225 IPs of sample respondents (58.90%) have visited various ESI Dispensaries located in the state during the year 2013-14 for medical care. The of these sample as to level of satisfaction is depicted in the Table 2. Level of Satisfaction of the Insured Persons in the Services/Facilities in Table 2: ESI DISPENSARIES Level of Services of Availment of Quality of Drugs Laboratory Tests Family Welfare Satisfaction Doctors Drugs & Nos. % Nos. % Nos. % Nos. % Nos. % Strongly 5 2 14 06 14 06 6 03 6 03 Satisfied 25 11 31 14 37 16 31 14 34 15 46 53 58 57 Neither 45 20 20 24 25 25 nor Dissatisfied 140 62 125 56 113 51 124 55 121 54 Strongly 10 05 09 04 8 03 6 03 7 03 TOTAL 225 100 225 100 225 100 225 100 225 100 Calculated 2.625 0.50 1.490 0.625 1.177 x2 of (Chi square) at 4 df
Under the ESI Scheme, all insured persons and their dependents are entitled to free, full and comprehensive medical care. The package covers all aspects of health care from primary to super-specialty services. Whereas, the primary, outpatient, inpatient and specialist services are provided through a network of ESI dispensaries and hospitals. Super specialty services are through a large number of empanelled medical institutions on referral basis. Since the medical benefit is the kingpin of the ESI benefits, the effectiveness of the under the ESI scheme can best be judged by the level of satisfaction on medical benefits (medical care) as perceived by the beneficiaries. The level of satisfaction is assessed in terms of services/facilities provided in ESI DISPENSARIES and ESI HOSPITAL. It is found, during the study that 225 IPs of sample respondents (58.90%) have visited various ESI Dispensaries located in the state during the year 2013-14 for medical care. The of these sample as to level of satisfaction is depicted in the Table 2. Table 2: Level of Satisfaction of the Insured Persons in the Services/Facilities in ESI DISPENSARIES Level of Satisfaction Services of Doctors Nos. % Availment of Drugs & Nos. % Quality of Drugs Nos. % Laboratory Tests Nos. % Family Welfare Nos. % Strongly 5 2 14 06 14 06 6 03 6 03 Satisfied 25 11 31 14 37 16 31 14 34 15 Neither nor 45 20 46 20 53 24 58 25 57 25 Dissatisfied 140 62 125 56 113 51 124 55 121 54 Strongly 10 05 09 04 8 03 6 03 7 03 TOTAL 225 100 225 100 225 100 225 100 225 100 Calculated of x2 (Chi square) at 4 df 2.625 0.50 1.490 0.625 1.177
HEALTH_INSURANCE_AS_SOCIAL_SECURITY-A_STUDY_ON_SERVICE_DE-LIVERY_OF_EMPLOYEES_STATE_INSURANCE_CORPORATION_ESIC_IN_ASSAM.docx