Implementing and maintaining Agent related marketing activities. This will include the 15% maintenance of the Agent Portal website, the creation and distribution of an Agent newsletter, maintenance and delivery of both the Agent manual and associated Agent training and the annual organisation and analysis of student focus groups and surveys. Creating, maintaining and communicating processes and accompanying documents for all 15% Agent related activities and ensuring compliance with these processes. This will include the handling of an enquiry, application and supporting documentation, commission claims and support to the Legal Agreements Manager with all Agent related legal agreements (standard, referral and termination). To co-ordinate, plan and implement an agent conference. 10% Deputising for the Admin Team Manager (L4) and providing support to the wider 2% administrative team when required to do so. Support for the Team Manager and International Officers in maintaining records, 2% processing purchase orders and monitoring/ reporting regularly on budgets. To travel overseas to attend recruitment and agent fairs/exhibitions as and when required. 2% Providing general IT support to the International Office via the use of Microsoft packages 2% Word, Excel, Access, Outlook, Banner, Agresso, Site Publisher and Groupsite. Any other duties as allocated by the line manager following consultation with the post 2% holder. Internal and external relationships Staff in the International Office and in Professional Services, Academic Units and Faculties within the University, International visitors, students, and enquirers in person, by telephone and via email. Outside agencies including overseas Agents, the British Council, travel agents, and educational institutions etc. Special Requirements Ability to multi-task with close attention to detail and working to deadlines Confident lone worker who is able to use their own initiative Ability to relate to a wide range of people PERSON SPECIFICATION How to be Criteria Essential Desirable assessed Qualifications, Skill level equivalent to achievement Understanding of the student knowledge and of HNC, A-Level, NVQ3 with proven educational experience, for example experience work experience acquired in relevant being a graduate. roles and job-related training. Web page maintenance. record of successfully handling a demanding workload. Interaction with external visitors.
Implementing and maintaining Agent related marketing activities. This will include the maintenance of the Agent Portal website, the creation and distribution of an Agent newsletter, maintenance and delivery of both the Agent manual and associated Agent training and the annual organisation and analysis of student focus groups and surveys. 15% Creating, maintaining and communicating processes and accompanying documents for all Agent related activities and ensuring compliance with these processes. This will include the handling of an enquiry, application and supporting documentation, commission claims and support to the Legal Agreements Manager with all Agent related legal agreements (standard, referral and termination). 15% To co-ordinate, plan and implement an agent conference. 10% Deputising for the Admin Team Manager (L4) and providing support to the wider administrative team when required to do so. 2% Support for the Team Manager and International Officers in maintaining records, processing purchase orders and monitoring/ reporting regularly on budgets. 2% To travel overseas to attend recruitment and agent fairs/exhibitions as and when required. 2% Providing general IT support to the International Office via the use of Microsoft packages Word, Excel, Access, Outlook, Banner, Agresso, Site Publisher and Groupsite. 2% Any other duties as allocated by the line manager following consultation with the post holder. 2% Internal and external relationships Staff in the International Office and in Professional Services, Academic Units and Faculties within the University, International visitors, students, and enquirers in person, by telephone and via email. Outside agencies including overseas Agents, the British Council, travel agents, and educational institutions etc. Special Requirements Ability to multi-task with close attention to detail and working to deadlines Confident lone worker who is able to use their own initiative Ability to relate to a wide range of people PERSON SPECIFICATION Criteria Essential Desirable How to be assessed Qualifications, knowledge and experience Skill level equivalent to achievement of HNC, A-Level, NVQ3 with proven work experience acquired in relevant roles and job-related training. record of successfully handling a demanding workload. Understanding of the student educational experience, for example being a graduate. Web page maintenance. Interaction with external visitors.
HR5%20Agent%20Co-ordinator_August%202017.docx