subscribe to a set of practice principles that underpin delivery of assistance to PHaMs participants. The following principles expand on the principles set out in Part C1 of Program Guidelines Suit – Application Information for the Personal Helpers and Mentors Activity. The principles should guide the development and operation of PHaMs services. Principle 1: Respect, Trust and Understanding – each participant will be made to feel welcome and valued by their PHaMs worker and treated with respect, dignity and understanding as a unique person. Service providers have knowledge and understanding of mental illness and the impacts it has on people’s behaviours and lives. The lived experience of mental illness and the consumer perspective of the recovery process are valued and respected by service providers and incorporated into service delivery. Service providers build meaningful relationships with participants based on openness and trust. Service providers take all practical and appropriate steps to prevent abuse and neglect of participants and to uphold participant legal and human rights. Principle 2: Empowerment – participants are empowered to gain the knowledge, skills and attitude needed to cope with the changing circumstances in which they live, regain control of their lives, and undertake valued and meaningful activities in the community. Participants have the opportunity to participate as fully as possible in making decisions about the events and activities of their daily lives in relation to the service they receive. Service providers develop Individual Recovery Plans with participants guided by the participant's choices, goals and aspirations. Service providers foster a sense of hope for the future and help participants to improve self-image and overcome stigma. Service providers assist participants to access appropriate services and supports so that participants can develop the skills they need to achieve their personal goals. Service providers work with participants, their family and carers to understand the needs and choices of participants in their recovery journey. The service provider promotes the belief and ability of participants to fulfil valued roles in the community. Service providers build relationships and collaborate with other community and clinical services to provide participants with the support they need to achieve their goals and lead meaningful and rewarding lives in the community. Service providers support participants by developing or finding meaningful activities or opportunities for participants to improve their quality of life, participation and involvement in the community. Principle 3: Privacy and Confidentiality – each participant's right to privacy, dignity and confidentiality in all aspects of life is recognised and respected. The service provider complies with the Privacy Act 1988 in order to protect and respect the rights of individual service recipients.
subscribe to a set of practice principles that underpin delivery of assistance to PHaMs participants. The following principles expand on the principles set out in Part C1 of Program Guidelines Suit – Application Information for the Personal Helpers and Mentors Activity. The principles should guide the development and operation of PHaMs services. Principle 1: Respect, Trust and Understanding – each participant will be made to feel welcome and valued by their PHaMs worker and treated with respect, dignity and understanding as a unique person. Service providers have knowledge and understanding of mental illness and the impacts it has on people’s behaviours and lives. The lived experience of mental illness and the consumer perspective of the recovery process are valued and respected by service providers and incorporated into service delivery. Service providers build meaningful relationships with participants based on openness and trust. Service providers take all practical and appropriate steps to prevent abuse and neglect of participants and to uphold participant legal and human rights. Principle 2: Empowerment – participants are empowered to gain the knowledge, skills and attitude needed to cope with the changing circumstances in which they live, regain control of their lives, and undertake valued and meaningful activities in the community. Participants have the opportunity to participate as fully as possible in making decisions about the events and activities of their daily lives in relation to the service they receive. Service providers develop Individual Recovery Plans with participants guided by the participant's choices, goals and aspirations. Service providers foster a sense of hope for the future and help participants to improve self-image and overcome stigma. Service providers assist participants to access appropriate services and supports so that participants can develop the skills they need to achieve their personal goals. Service providers work with participants, their family and carers to understand the needs and choices of participants in their recovery journey. The service provider promotes the belief and ability of participants to fulfil valued roles in the community. Service providers build relationships and collaborate with other community and clinical services to provide participants with the support they need to achieve their goals and lead meaningful and rewarding lives in the community. Service providers support participants by developing or finding meaningful activities or opportunities for participants to improve their quality of life, participation and involvement in the community. Principle 3: Privacy and Confidentiality – each participant's right to privacy, dignity and confidentiality in all aspects of life is recognised and respected. The service provider complies with the Privacy Act 1988 in order to protect and respect the rights of individual service recipients.
phams_resource_kit_march_2013.docx