Coordinate with service delivery to ensure appropriate delivery of straightforward support plans. Communicate to service delivery team ALL changes to Services. Provide advice to service delivery team to assist with the appropriate provision of support workers and contractors. Detailed working knowledge of relevant community networks and external services. Maintain working knowledge of community groups, service providers and other agencies relevant to customer group. Use appropriate DUO database and record management systems to maintain case notes, plans and required documentation. On call phone responsibilities as required. Key Performance Indicators To be developed. Selection Criteria Relevant industry qualifications and customer service experience. Demonstrated high level awareness of issues affecting the disability, aged community and mental health sectors. Demonstrated experience using databases and record management systems to undertake reporting, documentation and administrative tasks, including service records and billing. Demonstrated high level written and verbal communication. Required Qualifications / Experience & Licences Customer service experience (minimum 2 years) Certificate 4/Diploma and work experience (minimum 2 years) Working with Vulnerable People card Annual police check Driver’s licence Review Process for this Position A three month probation period with review, followed by a performance development review on the anniversary of appointment and annually thereafter.
Coordinate with service delivery to ensure appropriate delivery of straightforward support plans. Communicate to service delivery team ALL changes to Services. Provide advice to service delivery team to assist with the appropriate provision of support workers and contractors. Detailed working knowledge of relevant community networks and external services. Maintain working knowledge of community groups, service providers and other agencies relevant to customer group. Use appropriate DUO database and record management systems to maintain case notes, plans and required documentation. On call phone responsibilities as required. Key Performance Indicators To be developed. Selection Criteria Relevant industry qualifications and customer service experience. Demonstrated high level awareness of issues affecting the disability, aged community and mental health sectors. Demonstrated experience using databases and record management systems to undertake reporting, documentation and administrative tasks, including service records and billing. Demonstrated high level written and verbal communication. Required Qualifications / Experience & Licences Customer service experience (minimum 2 years) Certificate 4/Diploma and work experience (minimum 2 years) Working with Vulnerable People card Annual police check Driver’s licence Review Process for this Position A three month probation period with review, followed by a performance development review on the anniversary of appointment and annually thereafter.
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