Standard: Content linking enabled via a Citation Link Resolver and Knowledge Base service for relevant Content Resources. Service Level Agreement / Requirement Requirement Target Essential / Key Desirable Performance Target Indicator (KPI) Compliance with nationally contracted Citation Adherence to associated Technical Essential 100% compliance Link Resolver and Knowledge Base service. Requirements for Standard: linking “Content enabled via a Citation Link Resolver and Knowledge Base service for relevant Content Resources”. Demonstrates linking to content is provided at Adherence to associated Technical Essential 100% compliance article level Requirements for Standard: linking “Content enabled via a Citation Link Resolver and Knowledge Base service for relevant Content Resources”. Demonstrates that policies and procedures are Supports the national Citation Link Resolver and Essential in to notify the nationally commissioned Knowledge Base service through a main point Citation Link Resolver and Knowledge Base of contact on all service and support needs. service of changes. Provides at least 08 (eight) weeks’ notice (in Essential At least 08 weeks advance of the changes becoming active) of notice changes to Provider’s platform linking schemes, such as changes to title or article level links.
Standard: Content linking enabled via a Citation Link Resolver and Knowledge Base service for relevant Content Resources. Service Level Agreement / Requirement Requirement Target Essential / Desirable Target Key Performance Indicator (KPI) Compliance with nationally contracted Citation Link Resolver and Knowledge Base service. Adherence to associated Technical Requirements for Standard: “Content linking enabled via a Citation Link Resolver and Knowledge Base service for relevant Content Resources”. Essential 100% compliance Demonstrates linking to content is provided at article level Adherence to associated Technical Requirements for Standard: “Content linking enabled via a Citation Link Resolver and Knowledge Base service for relevant Content Resources”. Essential 100% compliance Demonstrates that policies and procedures are in to notify the nationally commissioned Citation Link Resolver and Knowledge Base service of changes. Supports the national Citation Link Resolver and Knowledge Base service through a main point of contact on all service and support needs. Essential Provides at least 08 (eight) weeks’ notice (in advance of the changes becoming active) of changes to Provider’s platform linking schemes, such as changes to title or article level links. Essential At least 08 weeks notice
HSCC-licence.docx