the website. Downtime to restore the website further compromised availability. Cause Deliberate The attack was deliberate the – website was defaced indicating malicious intent. Origin External The intrusion occurred from outside the agency network. Severity type B. Moderate: Short Distress was caused to the public, term distress since the web service was unavailable. In addition, the public were exposed to offensive material. C. High: Significant The incident has caused damage to embarrassment, the agency’s reputation amongst the loss of public public. confidence and/or limited long term damage. D. Moderate: Service downtime causes Moderate inconvenience to both the agency and inconvenience the public. J. High: Agency The agency business operations are business operations disrupted while they restore the impaired in any website. way. K. High: Significant The services provided on the agency interruptions or website are adversely affected during delays. Loss of the downtime. completed transactions. P. Moderate: Efforts to restore the website to full Requires additional functionality can be done with relative resources (eg. staff ease. Some staff from the affected overtime, area were required to work overtime engagement of third to resolve the issue, parties or purchase of tools) Severity High The highest severity rating is recorded Example 5
the website. Downtime to restore the website further compromised availability. Cause Deliberate The attack was deliberate – the website was defaced indicating malicious intent. Origin External The intrusion occurred from outside the agency network. Severity type B. Moderate: Short term distress Distress was caused to the public, since the web service was unavailable. In addition, the public were exposed to offensive material. C. High: Significant embarrassment, loss of public confidence and/or limited long term damage. The incident has caused damage to the agency’s reputation amongst the public. D. Moderate: Moderate inconvenience Service downtime causes inconvenience to both the agency and the public. J. High: Agency business operations impaired in any way. The agency business operations are disrupted while they restore the website. K. High: Significant interruptions or delays. Loss of completed transactions. The services provided on the agency website are adversely affected during the downtime. P. Moderate: Requires additional resources (eg. staff overtime, engagement of third parties or purchase of tools) Efforts to restore the website to full functionality can be done with relative ease. Some staff from the affected area were required to work overtime to resolve the issue, Severity High The highest severity rating is recorded Example 5
Incident-category-guideline-v2-0-0.docx