Determine the Determine where and Identify the validation necessary to assure effectiveness and monitoring and how monitoring and efficiency of the processes and system. Take into account measurement measuring should be such factors as: requirements applied. This should Monitoring and measuring criteria be both for control Reviews of performance and improvement of Interested parties’ satisfaction the processes and the Supplier performance intended process On time delivery and lead times outputs. Failure rates and waste Determine the need Process costs for recording results. Incident frequency measures of conformity with requirements DO Implement Implement actions The organization should perform activities, monitoring, necessary to achieve measures and controls of defined processes and procedures planned activities and (which may be automated), outsourcing and other methods results. necessary to achieve planned results. Determine the Examples of resources include: Determine the resources resources needed for Human resources needed the effective Infrastructure operation of each Environment process. Information and knowledge Natural resources Materials. Financial resources CHECK Verify the Confirm that the The organization should compare outputs against objectives process against process is effective to verify that all the requirements are satisfied. its planned and that the Processes are needed to gather data. Examples include objectives characteristics of the measurement, monitoring, reviews, audits and performance processes are analysis. consistent with the purpose of the organization.
Determine the monitoring and measurement requirements Determine where and how monitoring and measuring should be applied. This should be both for control and improvement of the processes and the intended process outputs. Determine the need for recording results. Identify the validation necessary to assure effectiveness and efficiency of the processes and system. Take into account such factors as: Monitoring and measuring criteria Reviews of performance Interested parties’ satisfaction Supplier performance On time delivery and lead times Failure rates and waste Process costs Incident frequency measures of conformity with requirements DO Implement Implement actions necessary to achieve planned activities and results. The organization should perform activities, monitoring, measures and controls of defined processes and procedures (which may be automated), outsourcing and other methods necessary to achieve planned results. Determine the resources needed Determine the resources needed for the effective operation of each process. Examples of resources include: Human resources Infrastructure Environment Information and knowledge Natural resources Materials. Financial resources CHECK Verify the process against its planned objectives Confirm that the process is effective and that the characteristics of the processes are consistent with the purpose of the organization. The organization should compare outputs against objectives to verify that all the requirements are satisfied. Processes are needed to gather data. Examples include measurement, monitoring, reviews, audits and performance analysis.
ISO9001_2015_Guidance_on_the_Process_Approach.docx