PERSON SPECIFICATION Criteria Essential Desirable How to be assessed Experience of working in a Qualifications, Educated to GCSE/NVQ2 Application/Task/Interview team and independently. knowledge and level or equivalent vocational experience experience. Relevant work experience an NHS or health setting Proficient in the use of standard office computer Excellent knowledge of software; including familiarity NETSCC services and with the Microsoft Office structure and the most range of products, practical common queries received in skills in using the Internet and reception e-mail systems and supported by good keyboard skills. Diary management experience. Experience in using databases. Previous experience in a busy office and/or busy reception environment. Planning and Able to effectively organise Ability to be flexible, Application/Interview organising allocated work activities and proactive and use initiative. assist in the effective organisation of non-standard tasks and events. Excellent organisational skills. Ability to adapt and refine own work practices. Ability to work within established processes and procedures. Ability to work well with minimum supervision. Problem Able to independently Application/Interview solving and a range of problems by initiative responding to varying circumstances, whilst working within standard procedures. Management Ability to build, develop and Understand business Application/Task/Interview and maintain positive and management practices. teamwork supportive working An understanding of team relationships with dynamics. colleagues. Able to contribute to team efficiency through sharing information and constructively supporting others. Ability to effectively allocate work and check the work of others ensuring required service standards and deadlines are met.
PERSON SPECIFICATION Criteria Essential Desirable How to be assessed Qualifications, knowledge and experience Educated to GCSE/NVQ2 level or equivalent vocational experience. Proficient in the use of standard office computer software; including familiarity with the Microsoft Office range of products, practical skills in using the Internet and e-mail systems and supported by good keyboard skills. Diary management experience. Experience in using databases. Previous experience in a busy office and/or busy reception environment. Experience of working in a team and independently. Relevant work experience an NHS or health setting Excellent knowledge of NETSCC services and structure and the most common queries received in reception Application/Task/Interview Planning and organising Able to effectively organise allocated work activities and assist in the effective organisation of non-standard tasks and events. Excellent organisational skills. Ability to adapt and refine own work practices. Ability to work within established processes and procedures. Ability to work well with minimum supervision. Ability to be flexible, proactive and use initiative. Application/Interview Problem solving and initiative Able to independently a range of problems by responding to varying circumstances, whilst working within standard procedures. Application/Interview Management and teamwork Ability to build, develop and maintain positive and supportive working relationships with colleagues. Able to contribute to team efficiency through sharing information and constructively supporting others. Ability to effectively allocate work and check the work of others ensuring required service standards and deadlines are met. Understand business management practices. An understanding of team dynamics. Application/Task/Interview
JD%20Receptionist%20and%20Administrator(3)%20(002).docx