Human Services Standards overview Criterion Standard Empowerment 1.1 People understand their rights and responsibilities rights are promoted and People’s 1.2 People exercise their rights and responsibilities upheld. Access and engagement 2.1 Services have a clear and accessible point of contact right to access People’s 2.2 Services are delivered in a fair, equitable and transparent transparent, equitable and manner integrated services is promoted 2.3 People access services most appropriate to their needs and upheld. through timely, responsive service integration and referral Wellbeing 3.1 Services adopt a strengths-based and early intervention approach to service delivery that wellbeing enhances people’s right to wellbeing and People’s safety is promoted and upheld. 3.2 People actively participate in an assessment of their strengths, risks, wants and needs 3.3 All people have a goal-oriented plan documented and implemented (this plan includes strategies to achieve stated goals) 3.4 and plans are regularly reviewed, Each person’s assessments evaluated and updated. Exit/transition planning occurs as appropriate 3.5 Services are provided in a safe environment for all people, free from abuse, neglect, violence and/or preventable injury Participation 4.1 People exercise choice and control in service delivery and life decisions right to choice, decision People’s making and to actively participate 4.2 People actively participate in their community by identifying as a valued member of their goals and pursuing opportunities including those related to chosen community is promoted health, education, training and employment and upheld. 4.3 People maintain connections with family and friends, as appropriate 4.4 People maintain and strengthen connection to their Aboriginal or Torres Strait Islander culture and community 4.5 People maintain and strengthen their cultural, spiritual and language connections 4.6 People develop, sustain and strengthen independent life skills Governance and Management 5.1 The Organisation must be able to demonstrate that it is able to meet governance and management standards, as established Organisations must be effectively by the Secretary to the Department of Health and Human governed and managed at all times Services Independent reviews and accreditation Service providers in scope of the Standards are required to demonstrate their compliance with the Standards. The key process for assessing compliance is by service providers undertaking independent reviews and achieving and maintaining accreditation.
Human Services Standards overview Standard Criterion Empowerment People’s rights are promoted and upheld. 1.1 People understand their rights and responsibilities 1.2 People exercise their rights and responsibilities Access and engagement People’s right to access transparent, equitable and integrated services is promoted and upheld. 2.1 Services have a clear and accessible point of contact 2.2 Services are delivered in a fair, equitable and transparent manner 2.3 People access services most appropriate to their needs through timely, responsive service integration and referral Wellbeing People’s right to wellbeing and safety is promoted and upheld. 3.1 Services adopt a strengths-based and early intervention approach to service delivery that enhances people’s wellbeing 3.2 People actively participate in an assessment of their strengths, risks, wants and needs 3.3 All people have a goal-oriented plan documented and implemented (this plan includes strategies to achieve stated goals) 3.4 Each person’s assessments and plans are regularly reviewed, evaluated and updated. Exit/transition planning occurs as appropriate 3.5 Services are provided in a safe environment for all people, free from abuse, neglect, violence and/or preventable injury Participation People’s right to choice, decision making and to actively participate as a valued member of their chosen community is promoted and upheld. 4.1 People exercise choice and control in service delivery and life decisions 4.2 People actively participate in their community by identifying goals and pursuing opportunities including those related to health, education, training and employment 4.3 People maintain connections with family and friends, as appropriate 4.4 People maintain and strengthen connection to their Aboriginal or Torres Strait Islander culture and community 4.5 People maintain and strengthen their cultural, spiritual and language connections 4.6 People develop, sustain and strengthen independent life skills Governance and Management Organisations must be effectively governed and managed at all times 5.1 The Organisation must be able to demonstrate that it is able to meet governance and management standards, as established by the Secretary to the Department of Health and Human Services Independent reviews and accreditation Service providers in scope of the Standards are required to demonstrate their compliance with the Standards. The key process for assessing compliance is by service providers undertaking independent reviews and achieving and maintaining accreditation.
Human-Services-Standards-Policy.docx