Supported by a vast community of ITIL practitioners, gathered around itSMF (IT Service • Management Forum) Constraints When implementing IT Service Management processes in an IT provider organization, the most common pitfalls are: Narrow focus on the IT Unit’s technology and process perspectives to gain incremental • improvements (the organization should be embarking on a radical transformation journey to run IT as a business) Failing to do an assessment before implementing ITIL practices (identifying how the current • organization structure compares to the ITIL framework and the changes that will be needed to the organization and its culture) Short term expectations (it is not a quick fix, achieved with just a handful of personnel trained and • the purchase of some ITIL tools) 6 Relevant website www.axelos.com
• Supported by a vast community of ITIL practitioners, gathered around itSMF (IT Service Management Forum) Constraints When implementing IT Service Management processes in an IT provider organization, the most common pitfalls are: • Narrow focus on the IT Unit’s technology and process perspectives to gain incremental improvements (the organization should be embarking on a radical transformation journey to run IT as a business) • Failing to do an assessment before implementing ITIL practices (identifying how the current organization structure compares to the ITIL framework and the changes that will be needed to the organization and its culture) • Short term expectations (it is not a quick fix, achieved with just a handful of personnel trained and the purchase of some ITIL tools) 6 Relevant website www.axelos.com
ITIL_in_3_minutes.docx