BEIS CRG meeting 13 June Introduction to programme Complete and Energy UK role Proposed implementation 20 June Implementation plan draft Complete plan template circulated to CRG for comments Deadline for comments 28 June Implementation plan Complete from CRG on proposed implementation plan SMICoP Governance 29 June Link with CitA project on Complete Board exploring options for making changes to SMICoP to reflect the intent of the recommendation. Implementation Board 12 July Feedback on progress Complete Implementation template TBC Final comments from CRG Upcoming final draft to be circulated members to guide to CRG discussion at CRG BEIS CRG meeting 25 July Update to be provided. Upcoming EHU Supplier Liaison 26 July Ensuring the complaints Upcoming meeting handling and redress landscape is responsive to smart issues. SMICoP Energy Future date Feedback process to Upcoming/ongoing Efficiency Working Group tbc evaluate suitability of energy efficiency advice/customer recall etc Ombudsman Sector 7 Ensuring the complaints Upcoming Liaison Panel meeting September handling and redress landscape is responsive to smart issues Energy UK Complaints 26 Ensuring the complaints Upcoming Group September handling and redress landscape is responsive to smart issues Resourcing Suppliers currently have metering delivery programmes in place which aim to comply with the requirements of the SMICoP, including the provision of energy efficiency advice. As referenced above BEIS has already developed a resource - an Energy Efficiency advice toolkit and materials to provide a minimum point from which to build. These have been shown to be effective and BEIS is currently engaging with suppliers on improving the standard of energy efficiency advice provided during smart meter installations. Risk Management Risks/issues: The provision of tailored energy efficiency advice impacts the cost and length of smart meter installations. This could also cause the customer to become or “fatigued” switched off during the visit with all of the activities offered and information presented/discussed. MITIGATION: Use of/ building upon energy efficiency advice materials and installer toolkit to aid efficient provision of tailored advice, designed to enable the delivery of energy efficiency guidance to individual consumers in a tailored, efficient way and at scale. Feedback on impacts on customers via SMICoP surveys.
BEIS CRG meeting 13 June Introduction to programme and Energy UK role Complete Proposed implementation plan template circulated to CRG for comments 20 June Implementation plan draft Complete Deadline for comments from CRG on proposed implementation plan 28 June Implementation plan Complete SMICoP Governance Board 29 June Link with CitA project on exploring options for making changes to SMICoP to reflect the intent of the recommendation. Complete Implementation Board 12 July Feedback on progress Complete Implementation template final draft to be circulated to CRG TBC Final comments from CRG members to guide discussion at CRG Upcoming BEIS CRG meeting 25 July Update to be provided. Upcoming EHU Supplier Liaison meeting 26 July Ensuring the complaints handling and redress landscape is responsive to smart issues. Upcoming SMICoP Energy Efficiency Working Group Future date tbc Feedback process to evaluate suitability of energy efficiency advice/customer recall etc Upcoming/ongoing Ombudsman Sector Liaison Panel meeting 7 September Ensuring the complaints handling and redress landscape is responsive to smart issues Upcoming Energy UK Complaints Group 26 September Ensuring the complaints handling and redress landscape is responsive to smart issues Upcoming Resourcing Suppliers currently have metering delivery programmes in place which aim to comply with the requirements of the SMICoP, including the provision of energy efficiency advice. As referenced above BEIS has already developed a resource - an Energy Efficiency advice toolkit and materials to provide a minimum point from which to build. These have been shown to be effective and BEIS is currently engaging with suppliers on improving the standard of energy efficiency advice provided during smart meter installations. Risk Management Risks/issues: The provision of tailored energy efficiency advice impacts the cost and length of smart meter installations. This could also cause the customer to become “fatigued” or switched off during the visit with all of the activities offered and information presented/discussed. MITIGATION: Use of/ building upon energy efficiency advice materials and installer toolkit to aid efficient provision of tailored advice, designed to enable the delivery of energy efficiency guidance to individual consumers in a tailored, efficient way and at scale. Feedback on impacts on customers via SMICoP surveys.
Implementation-plan-Smart-Meters-030817-Update.docx