<insert rows to table above as needed> Processes, Products and Services Enabler Map - continued – Approach Description Evidence Linkages & Key Title Available Results <insert rows to table above as needed> Key Results Criterion 6 Overview page (max 1 page) – In this section, please make an introduction to the Customer Results (what you measure, why and how) This may include: Additional information on your customer base/strategy Target setting process Selection of benchmarks/comparisons etc. Criterion 6a - Customer results Perception – Please include the key indicators of your customer feedback systems obtained from surveys, focus groups, ratings, compliments, complaints etc.
<insert rows to table above as needed> Processes, Products and Services – Enabler Map - continued Approach Title Description Evidence Available Linkages & Key Results <insert rows to table above as needed> Key Results Criterion 6 – Overview page (max 1 page) In this section, please make an introduction to the Customer Results (what you measure, why and how) This may include: Additional information on your customer base/strategy Target setting process Selection of benchmarks/comparisons etc. Criterion 6a - Customer results – Perception Please include the key indicators of your customer feedback systems obtained from surveys, focus groups, ratings, compliments, complaints etc.
IEA_2017_Management_Document_Template_final.docx