3. Improve Written Communication Continued Doing Needs Not Doing Not Sure Tools to Help Well or N/A 33. The walls and bulletin boards are not covered with too many printed 13-Welcome ☐ ☐ ☐ ☐ notices. It is easy for anyone to Patients pick out the important information. 34. Office signs use large, clearly visible lettering and plain, everyday words such as 13-Welcome and rather ☐ ☐ ☐ ☐ “Health Center” Patients than formal words such as or “Ambulatory Care” “Primary Care Practice.” 35. Office signs are written in English and in the primary languages of the populations being served (e.g., 13-Welcome ☐ ☐ ☐ ☐ if most of the patients speak Patients English or Spanish, signs are written in English and Spanish). 4. Improve Self-Management and Empowerment Doing Needs Not Doing Not Sure Tools to Help Well or N/A 36. Our practice creates an environment that encourages our 13-Welcome Patients patients to ask questions (e.g., 14-Enc. questions do you ☐ ☐ ☐ ☐ asking “What Questions of you have have?” instead “Do 15-Make Action any and get involved questions?”) Plans with their care. 37. Clinicians help patients choose health improvement goals and 15-Make Action ☐ ☐ ☐ ☐ develop action plans to take Plans manageable steps toward goals. 38. Clinicians consider their patients’ religion, culture, and ethnic 10- Consider ☐ ☐ ☐ ☐ customs when devising treatment Culture options.
3. Improve Written Communication Continued Doing Well Needs Not Doing Not Sure or N/A Tools to Help 33. The walls and bulletin boards are not covered with too many printed notices. It is easy for anyone to pick out the important information. ☐ ☐ ☐ ☐ 13-Welcome Patients 34. Office signs use large, clearly visible lettering and plain, everyday words such as and “Health Center” rather than formal words such as “Ambulatory Care” or “Primary Care Practice.” ☐ ☐ ☐ ☐ 13-Welcome Patients 35. Office signs are written in English and in the primary languages of the populations being served (e.g., if most of the patients speak English or Spanish, signs are written in English and Spanish). ☐ ☐ ☐ ☐ 13-Welcome Patients 4. Improve Self-Management and Empowerment Doing Well Needs Not Doing Not Sure or N/A Tools to Help 36. Our practice creates an environment that encourages our patients to ask questions (e.g., asking “What questions do you have?” instead of “Do you have any questions?”) and get involved with their care. ☐ ☐ ☐ ☐ 13-Welcome Patients 14-Enc. Questions 15-Make Action Plans 37. Clinicians help patients choose health improvement goals and develop action plans to take manageable steps toward goals. ☐ ☐ ☐ ☐ 15-Make Action Plans 38. Clinicians consider their patients’ religion, culture, and ethnic customs when devising treatment options. ☐ ☐ ☐ ☐ 10- Consider Culture
healthlittoolkit2-tool2a.docx