2. Awareness of local and national developments in Application form providing information, advice and advocacy services. Presentation The post holder should display knowledge of Interview contemporary issues impacting on health and social care, welfare benefits and housing, including the use of reference materials and consideration of relevant legislation and regulations. 3. Well developed understanding of benefit In tray exercise calculations, eligibility and qualifying criteria. 4. Understanding and experience of the diverse health Application form and social care needs of older people, people with a Interview disability and carers in economically deprived areas 5. Successful experience of working in partnership with Application form other agencies Interview 6. Understanding of how to use performance Application form management systems, quality standards and service Interview user feedback to improve overall performance 7. An understanding of and commitment to client Application form confidentiality Interview Significant experience of using IT systems and Application form 8. common office software applications, in particular In tray exercise Microsoft Word, Outlook and Excel, as well as knowledge of database management. Skills 1. Ability to lead, manage and support a diverse team Application form of staff and volunteers Interview 2. Ability to analyse and evaluate performance or Application form practice and make recommendations to drive Interview continuous improvement 3. Ability to meet deadlines, work under pressure and Application form make efficient use of time and resources Interview In tray exercise 4. Excellent interpersonal and analytical skills, Application form including verbal and written communication In tray exercise Presentation Interview 5. Well organised, methodical and able to prioritise Application form complex tasks Interview General
2. Awareness of local and national developments in providing information, advice and advocacy services. The post holder should display knowledge of contemporary issues impacting on health and social care, welfare benefits and housing, including the use of reference materials and consideration of relevant legislation and regulations. Application form Presentation Interview 3. Well developed understanding of benefit calculations, eligibility and qualifying criteria. In tray exercise 4. Understanding and experience of the diverse health and social care needs of older people, people with a disability and carers in economically deprived areas Application form Interview 5. Successful experience of working in partnership with other agencies Application form Interview 6. Understanding of how to use performance management systems, quality standards and service user feedback to improve overall performance Application form Interview 7. An understanding of and commitment to client confidentiality Application form Interview 8. Significant experience of using IT systems and common office software applications, in particular Microsoft Word, Outlook and Excel, as well as knowledge of database management. Application form In tray exercise Skills 1. Ability to lead, manage and support a diverse team of staff and volunteers Application form Interview 2. Ability to analyse and evaluate performance or practice and make recommendations to drive continuous improvement Application form Interview 3. Ability to meet deadlines, work under pressure and make efficient use of time and resources Application form Interview In tray exercise 4. Excellent interpersonal and analytical skills, including verbal and written communication Application form In tray exercise Presentation Interview 5. Well organised, methodical and able to prioritise complex tasks Application form Interview General
iaa-tl-april-2018.docx