The 3 Stage Procedure: Through this procedure, we aim to; Encourage anyone who is not COMPLAINTS satisfied with the service to tell If you would like to make a us so that we can try to put matters complaint: right PROCEDURE Make sure that no one is afraid to make a complaint FOR italk Deal with the complaint quickly, by keeping to response times and limiting the procedure to just three stages (Step 2) If you are not satisfied with the Help the staff who run the italk response: service to put things right if they possibly can We also need to know about the things we are doing well. Please do let us know if you have any other comments on our (for Step 2 service. Patients) And if you are not satisfied with this italk staff deliver psychological response: therapies at two levels, also known as 'steps'. These can be easily identified as Step 2 and Step 3.
The 3 Stage Procedure: If you would like to make a complaint: If you are not satisfied with the response: And if you are not satisfied with this response: Through this procedure, we aim to; Encourage anyone who is not satisfied with the service to tell us so that we can try to put matters right Make sure that no one is afraid to make a complaint Deal with the complaint quickly, by keeping to response times and limiting the procedure to just three stages Help the staff who run the italk service to put things right if they possibly can We also need to know about the things we are doing well. Please do let us know if you have any other comments on our service. FOR italk (Step 2) COMPLAINTS PROCEDURE (for Step 2 Patients) italk staff deliver psychological therapies at two levels, also known as 'steps'. These can be easily identified as Step 2 and Step 3.
italk%20Step%202%20complaints%20procedure.docx