Post Project Responsibilities and Staffing Use this template to identify resources that would be needed for ongoing support once the project is completed. Please note that this template may also help to identify costs that need to be captured in a SAGIT business case. Effort OIT # Question Department Vendor Needed Group (% FTE) Who is responsible for identifying and 1. prioritizing campus customer future needs? Who is responsible for requesting future 2. enhancements and funding? Who reviews and decides to implement new 3. features as the vendor delivers them? Who monitors the vendor’s technology 4. roadmap, including plans for terminating services, applications, and features? Who tracks the service level vendor’s agreement (SLA) metrics, monitors system 5. performance, and manages the overall relationship with the vendor? Who monitors the financial health of the 6. vendor? Who performs user testing and signs off on 7. new releases? Who is responsible for escalating technical issues, coordinating resolutions, and 8. communicating to impacted campus constituencies? Who is responsible for figuring out how often 9. we need to upgrade the application to be on a supported version? Who, if any one, should be on the product Advisory board to Advocate Princeton’s 10. needs in the evolution of the product or the “Influence Roadmap”?
Post Project Responsibilities and Staffing Use this template to identify resources that would be needed for ongoing support once the project is completed. Please note that this template may also help to identify costs that need to be captured in a SAGIT business case. # Question OIT Group Department Vendor Effort Needed (% FTE) 1. Who is responsible for identifying and prioritizing campus customer future needs? 2. Who is responsible for requesting future enhancements and funding? 3. Who reviews and decides to implement new features as the vendor delivers them? 4. Who monitors the vendor’s technology roadmap, including plans for terminating services, applications, and features? 5. Who tracks the vendor’s service level agreement (SLA) metrics, monitors system performance, and manages the overall relationship with the vendor? 6. Who monitors the financial health of the vendor? 7. Who performs user testing and signs off on new releases? 8. Who is responsible for escalating technical issues, coordinating resolutions, and communicating to impacted campus constituencies? 9. Who is responsible for figuring out how often we need to upgrade the application to be on a supported version? 10. Who, if any one, should be on the product Advisory board to Advocate Princeton’s needs in the evolution of the product or “Influence the Roadmap”?
Identifying%20Post%20Project%20Responsibilities%20and%20Staffing.docx