3.3.1 ITSM Service Operations Use Cases / Scenarios – cases’ for ITSM Service Operations that are anticipated in agencies are included in the table below. The corresponding requirement sections of this standard are ticked in ‘Use the columns. ITSM Service Operations Service Management Centre Use Case / Scenario provision Data ITSM Service Operations NSW hosting Control Standard management broker Management with administration administration Management Management Management Management processes Fulfilment Management level compliant Management Government Operations Multi-service management Government NSW Onshore/offshore Access Application Problem Request Compliance Business Cloud Facilities Technical Self-service Full-service Service facility Incident IT Silver - Gold - Platinum
3.3.1 ITSM Service Operations – Use Cases / Scenarios ‘Use cases’ for ITSM Service Operations that are anticipated in agencies are included in the table below. The corresponding requirement sections of this standard are ticked in the columns. Use Case / Scenario ITSM Service Operations ITSM Service Operations Service Management Incident Management Problem Management Request Fulfilment Access Management Facilities Management Management IT Operations Control Application Management Technical Management Compliance with NSW Government Standard Business processes Self-service administration Full-service administration Cloud compliant hosting facility NSW Government Data Centre Onshore/offshore management Service level management Multi-service broker provision Silver - Gold - Platinum
itsm_-_service_operations_standard_v1.0.docx