4.1 Is there a station staff presence Visual always on the Customer survey concourse/platforms? 4.2 Are staff adequately trained to Check training records enable them to respond Question staff appropriately to situations? See specified courses required 4.3 Are staff familiar with facilities in Question staff the station and available train services? 4.4 Is there effective liaison between the BTP and staff? 4.5 Do the station staff patrol the station frequently? 4.6 Do internal platform phones Test by use work? 4.7 Are platforms free from security Visual, accident record hazards? 4.8 Are contractors adequately Visual, check work permits and briefed and working safely? contractors register at reception (Protected work sites) 4.9 Are the escalators & sliding Visual, Audit checks, doors working correctly? Maintenance records 4.10 Do customers feel safe and Customer survey secure? TOTAL SCORE OUT OF 20 5. STATION FACILITIES No. Question Evidence (visual unless Score indicated otherwise) Identified 5.1 Are there signs clearly indicating Visual how to locate the various facilities available to customers (both within & outside the station)? Tickets/Toilets 5.2 Are customer contact staff familiar Question staff with the facilities on the station and able to advise/direct customers accordingly? 5.3 Are customer contact staff Visual, Customer survey approachable, friendly and smartly dressed? 5.4 Is adequate clean seating Visual provided at the nominated locations (where there is train/customer information and clock)? 5.5 Are public clocks provided at the Visual nominated positions and do they show the correct time? 5.6 Are customer help telephones Visual, Refer to specification provided to specifications?
4.1 Is there a station staff presence always on the concourse/platforms? Visual Customer survey 4.2 Are staff adequately trained to enable them to respond appropriately to situations? Check training records Question staff See specified courses required 4.3 Are staff familiar with facilities in the station and available train services? Question staff 4.4 Is there effective liaison between the BTP and staff? 4.5 Do the station staff patrol the station frequently? 4.6 Do internal platform phones work? Test by use 4.7 Are platforms free from security hazards? Visual, accident record 4.8 Are contractors adequately briefed and working safely? (Protected work sites) Visual, check work permits and contractors register at reception 4.9 Are the escalators & sliding doors working correctly? Visual, Audit checks, Maintenance records 4.10 Do customers feel safe and secure? Customer survey TOTAL SCORE OUT OF 20 5. STATION FACILITIES No. Question Evidence (visual unless indicated otherwise) Score Identified 5.1 Are there signs clearly indicating how to locate the various facilities available to customers (both within & outside the station)? Tickets/Toilets Visual 5.2 Are customer contact staff familiar with the facilities on the station and able to advise/direct customers accordingly? Question staff 5.3 Are customer contact staff approachable, friendly and smartly dressed? Visual, Customer survey 5.4 Is adequate clean seating provided at the nominated locations (where there is train/customer information and clock)? Visual 5.5 Are public clocks provided at the nominated positions and do they show the correct time? Visual 5.6 Are customer help telephones provided to specifications? Visual, Refer to specification
ind-stat-access-ew-annex.docx