ITS-1 ITS-2 ITS-3 ITS-4 ITS-5 Level -Ability to analyze information -Diagnoses and solves problems at -Analyzes & designs networks and -Recommends new technology to - Leads problem-solving teams for requirements and think in a logical desktop level, or end-user level applications may include meet business needs for the agency or statewide. Evaluates multifaceted systems; problem-solving methodologies and manner; using standard trouble-shooting planning & implementation; -Work is fairly routine and the tools and techniques; -Supports relational databases (DB2, -Lead collaboration with business facilitates adoption of employee is expected to apply -Applies standard trouble-shooting Oracle, Sybase,SQL) on one or more owners in understanding their methodology(ies). established procedures, methods tools and techniques to local area platforms; needs to recommend and -Analyzes and resolves very complex and standards. and/or area network issues; -Knowledge of business functions and implement IT solutions. problems, such as multiple product -Ability to develop queries and goals is used independently in design problems, dump analysis, or major reports for data access and or administration of system; conflicts caused by a new hardware analysis. -Cognizant of inter-relational aspects or software version. of their work and how it impacts -Analyzes recovery scenarios and Solving other agencies as a whole. develops on-site backup requirements. Defines and -Assigned straight-forward tasks for -Manages several assignments -Responsible for producing implements on-site backup and Problem parts of projects; simultaneously; decisions and recommendations recovery procedures and schedules. -Project objectives and concepts -Assigned parts of projects or -Manages projects and/or significant for situations with competing -Reacts to problems with extremely are well-defined for the incumbent. entire, fairly straight-forward parts of projects agency-wide. interests and potential multiple tight time constraints and with projects. solutions. significant financial consequences. Thinking& -Develops and writes security and emergency recovery plans. Writes operational controls. Leads the design and implementation of Innovative security intrusion detection. conceptualize network - Able to configuration and technologies to meet new and evolving customer service requirements. -Able to conceptualize systems and detail system flows at the data element level sufficient to integrate all parts of the system. Class ITS-1 ITS-2 ITS-3 ITS-4 ITS-5 Level
Level ITS-1 ITS-2 ITS-3 ITS-4 ITS-5 Innovative Thinking& Problem Solving -Ability to analyze information requirements and think in a logical manner; -Work is fairly routine and the employee is expected to apply established procedures, methods and standards. -Assigned straight-forward tasks for parts of projects; -Project objectives and concepts are well-defined for the incumbent. -Diagnoses and solves problems at desktop level, or end-user level using standard trouble-shooting tools and techniques; -Applies standard trouble-shooting tools and techniques to local area and/or area network issues; -Ability to develop queries and reports for data access and analysis. -Assigned parts of projects or entire, fairly straight-forward projects. -Analyzes & designs networks and applications may include planning & implementation; -Supports relational databases (DB2, Oracle, Sybase,SQL) on one or more platforms; -Knowledge of business functions and goals is used independently in design or administration of system; -Cognizant of inter-relational aspects of their work and how it impacts other agencies as a whole. -Manages several assignments simultaneously; -Manages projects and/or significant parts of projects agency-wide. -Recommends new technology to meet business needs for multifaceted systems; -Lead collaboration with business owners in understanding their needs to recommend and implement IT solutions. -Responsible for producing decisions and recommendations for situations with competing interests and potential multiple solutions. - Leads problem-solving teams for the agency or statewide. Evaluates problem-solving methodologies and facilitates adoption of methodology(ies). -Analyzes and resolves very complex problems, such as multiple product problems, dump analysis, or major conflicts caused by a new hardware or software version. -Analyzes recovery scenarios and develops on-site backup requirements. Defines and implements on-site backup and recovery procedures and schedules. -Reacts to problems with extremely tight time constraints and with significant financial consequences. -Develops and writes security and emergency recovery plans. Writes operational controls. Leads the design and implementation of security intrusion detection. - Able to conceptualize network configuration and technologies to meet new and evolving customer service requirements. -Able to conceptualize systems and detail system flows at the data element level sufficient to integrate all parts of the system. Class Level ITS-1 ITS-2 ITS-3 ITS-4 ITS-5
ITS%20Matrix%20FINAL%2010_08_2010.docx