identifying first patient to start updated and Processes all the list disseminated to updated and This process has all theatre staff Conduct review of theatre standard timetable to re-plan sessions started and been operating and commence the process for mapped out. Yet to be processes introducing service specific implemented updated and theatres. disseminated. Complete review for the Complete emergency admitted pathway Action plan started. Will be Improving administrative Implement action plan Continue to developed in line with the implement action processes at all points along Outpatient meeting incorporated second stage review and the plan developed in the patient pathway started. into the outcome of the TMB line with the including booking outpatient presentation, second stage processes to reduce the transformation review and the incidence of appointments programme. outcome of the being cancelled and Also a TMB presentation rescheduled, and the restructure of management of medical admin records to minimise the processes will number of missing notes; be undertaken as part of the clinical review structure to bring them under one leadership. Agree and define outcome Will be incorporated Successfully As above measures to be used to deliver agreed into the outpatient measure the success of this performance transformation work including the number of targets, including programme. Also a outpatient appointments <3% of outpatient restructure of admin subject to hospital initiated appointments processes will be cancellation and rescheduled subject to hospital undertaken as part of appointments as a percentage initiated the clinical review of the total number. cancellation (against 3.8% in
identifying first patient to start the list updated and disseminated to all theatre staff Processes all updated and standard operating processes updated and disseminated. Complete Conduct review of theatre timetable to re-plan sessions and commence the process for introducing service specific theatres. This process has started and been mapped out. Yet to be implemented Complete review for the emergency admitted pathway Improving administrative processes at all points along the patient pathway including booking processes to reduce the incidence of appointments being cancelled and rescheduled, and the management of medical records to minimise the number of missing notes; Implement action plan developed in line with the second stage review and the outcome of the TMB presentation, Action plan started. Outpatient meeting started. Continue to implement action plan developed in line with the second stage review and the outcome of the TMB presentation Will be incorporated into the outpatient transformation programme. Also a restructure of admin processes will be undertaken as part of the clinical review structure to bring them under one leadership. Agree and define outcome measures to be used to measure the success of this work including the number of outpatient appointments subject to hospital initiated cancellation and rescheduled appointments as a percentage of the total number. Will be incorporated into the outpatient transformation programme. Also a restructure of admin processes will be undertaken as part of the clinical review Successfully deliver agreed performance targets, including <3% of outpatient appointments subject to hospital initiated cancellation (against 3.8% in As above
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