actions to improve alignment between FS and WCTO services Based on the findings of this research, the researchers have identified the following potential actions that the Ministries of Social Development and Health could consider taking to improve alignment between FS and WCTO services so that vulnerable whānau have improved access to a network of services that deliver co-ordinated care. Table 6 Potential actions to improve alignment between FS and WCTO services – Key Feature of an Finding Potential Actions aligned service FS and WCTO The provider survey Create opportunities for providers are well established that there is an training and networking informed each opportunity to enhance FS opportunities for FS and other’s services and WCTO key workers WCTO to better understanding of the aims understand each other’s and objectives of each other’s services and in particular, the services and their respective potential points of alignment roles and responsibilities. between the two services. acknowledging that Disseminate and promote each provider is unique in its good practice model with service approach, the providers and further refine research found some the model as more lessons common denominators that are learnt about how to improved chances of whānau maximise alignment between access to a network of the two services. services. FS and WCTO Relationships are key to As part of programme providers have opening up networks of planning for FS or WCTO strong working care for FS clients. services, ensure that there relationships Yet some providers did not are strategies and demonstrate recognition of appropriate opportunities for the importance of strong investing time and effort to working relationships for build relationships between aligned service delivery. WCTO or FS providers. Some FS services reported Create and/or support local FS and WCTO struggling to network with and regional WCTO and FS actively WCTO and other meetings to encourage the information professionals including sharing of information. midwives, district nurses, social workers, CYF, Police, early childhood education sector. Each programme has their Undertake further work to individual client management determine how a greater system. In co-located level of information sharing services, either team cannot can be achieved between FS and WCTO services.
actions to improve alignment between FS and WCTO services Based on the findings of this research, the researchers have identified the following potential actions that the Ministries of Social Development and Health could consider taking to improve alignment between FS and WCTO services so that vulnerable whānau have improved access to a network of services that deliver co-ordinated care. Table 6 – Potential actions to improve alignment between FS and WCTO services Key Feature of an aligned service Finding Potential Actions FS and WCTO providers are well informed each other’s services The provider survey established that there is an opportunity to enhance FS and WCTO key workers understanding of the aims and objectives of each other’s services and their respective roles and responsibilities. Create opportunities for training and networking opportunities for FS and WCTO to better understand each other’s services and in particular, the potential points of alignment between the two services. acknowledging that each provider is unique in its service approach, the research found some common denominators that improved chances of whānau access to a network of services. Disseminate and promote good practice model with providers and further refine the model as more lessons are learnt about how to maximise alignment between the two services. FS and WCTO providers have strong working relationships Relationships are key to opening up networks of care for FS clients. Yet some providers did not demonstrate recognition of the importance of strong working relationships for aligned service delivery. As part of programme planning for FS or WCTO services, ensure that there are strategies and appropriate opportunities for investing time and effort to build relationships between WCTO or FS providers. FS and WCTO actively information Some FS services reported struggling to network with WCTO and other professionals including midwives, district nurses, social workers, CYF, Police, early childhood education sector. Create and/or support local and regional WCTO and FS meetings to encourage the sharing of information. Each programme has their individual client management system. In co-located services, either team cannot Undertake further work to determine how a greater level of information sharing can be achieved between FS and WCTO services.
improving-alignment-of-family-start-well-child-tamariki-ora-services-sept13.docx