Signed (postholder) Date PERSON SPECIFICATION: Work-Related Learning Coach Assessed CRITERIA ESSENTIAL DESIRABLE From: GCSE Maths and GCSE English at C or above Level 3 qualification in an IT Application or equivalent at Level 2. related subject. Certificates TRAINING Working towards Microsoft Certification. Willingness to gain a First Aid qualification. COMP TIA A+. KNOWLEDGE/ Good working knowledge of current Windows Understanding of the particular Application operating system. requirements of working in an Interview Educational Environment. References Working knowledge of Microsoft Office products. Knowledge of Apple OS. Working knowledge of Adobe products. Able to demonstrate understanding of the principles of Safeguarding and Equality and Diversity as relevant to needs of post. EXPERIENCE Experience of working as a member of a support At least 1 years’ experience in a Application team. similar role. Interview References Experience of working with people. Experience of working with computers. Experience of fault-finding and seeking solutions to problems. Experience working with PC hardware and software. Team working skills as a member of a team to Able to discuss problems at a Application deliver a support function. routine technical level with Interview suppliers’ support desks and Test Good communication/customer service skills. senior technicians. References Good organisational skills. Able to communicate effectively with young people. ATTRIBUTES Able to communicate effectively with users at all Empathy with the needs of young Interview levels. people. References Good phone manner. Attention to detail.
Signed (postholder) Date PERSON SPECIFICATION: Work-Related Learning Coach CRITERIA ESSENTIAL DESIRABLE Assessed From: TRAINING GCSE Maths and GCSE English at C or above or equivalent at Level 2. Level 3 qualification in an IT related subject. Working towards Microsoft Certification. Willingness to gain a First Aid qualification. COMP TIA A+. Application Certificates KNOWLEDGE/ Good working knowledge of current Windows operating system. Working knowledge of Microsoft Office products. Working knowledge of Adobe products. Able to demonstrate understanding of the principles of Safeguarding and Equality and Diversity as relevant to needs of post. Understanding of the particular requirements of working in an Educational Environment. Knowledge of Apple OS. Application Interview References EXPERIENCE Experience of working as a member of a support team. Experience of working with people. Experience of working with computers. Experience of fault-finding and seeking solutions to problems. Experience working with PC hardware and software. At least 1 years’ experience in a similar role. Application Interview References Team working skills as a member of a team to deliver a support function. Good communication/customer service skills. Good organisational skills. Able to communicate effectively with young people. Able to discuss problems at a routine technical level with suppliers’ support desks and senior technicians. Application Interview Test References ATTRIBUTES Able to communicate effectively with users at all levels. Good phone manner. Attention to detail. Empathy with the needs of young people. Interview References
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