Notification of scheduled or routine A minimum of five (05) working days’ notice in Essential Within 05 working maintenance. writing is to be for periods of scheduled days and / or at time maintenance. Exceptionally, downtime may be of licensing scheduled giving less than 05 working days’ notice if machine security is at risk. (Regular periods of scheduled maintenance can also be identified at time of licensing). A point of contact for response to an Incident is Provides a named contact and chain of Essential 100% compliance provided. command for response to Incidents, including details of relevant contacts, including helpdesk and technical personnel. Notification of an Incident is provided to the Within two (02) hours of Incident occurring. Essential Within 02 working Purchasing Authority. hours Can fix and restore Service as a result of an Within two (02) working days of Incident Essential Within 02 working Incident to an agreed timeframe. occurring. days Provides a report of any Incident occurrence to Report to be supplied no more than seven (07) Essential 100% compliance an agreed timeframe. working days after Incident resolution. Standard: Licensed Materials are delivered and made available to agreed format and timescales.
Notification of scheduled or routine maintenance. A minimum of five (05) working days’ notice in writing is to be for periods of scheduled maintenance. Exceptionally, downtime may be scheduled giving less than 05 working days’ notice if machine security is at risk. (Regular periods of scheduled maintenance can also be identified at time of licensing). Essential Within 05 working days and / or at time of licensing A point of contact for response to an Incident is provided. Provides a named contact and chain of command for response to Incidents, including details of relevant contacts, including helpdesk and technical personnel. Essential 100% compliance Notification of an Incident is provided to the Purchasing Authority. Within two (02) hours of Incident occurring. Essential Within 02 working hours Can fix and restore Service as a result of an Incident to an agreed timeframe. Within two (02) working days of Incident occurring. Essential Within 02 working days Provides a report of any Incident occurrence to an agreed timeframe. Report to be supplied no more than seven (07) working days after Incident resolution. Essential 100% compliance Standard: Licensed Materials are delivered and made available to agreed format and timescales.
HSCC-licence.docx