Identify software solutions and August Work ongoing with There will be an increase in improvements to increase 2018 web developers Public the number of families content and functionality of the Consulting Group accessing information and ‘Local Offer website’, (PCG) to develop the their awareness and (particularly the SEARCH site and act on understanding of local function) and develop a parental feedback processes and services will professionals section improve leading to greater Search function now empowerment. brings up relevant results first This will be measured by an increase in access to the Photographs of local Local Offer website, children included on Facebook and Twitter sites the site following April 2018: feedback from Twitter - 238 consultation with Facebook - 177 young people. Target to reach 500 followers on both Publish quarterly bulletin with Quarterly January and April 2018 platforms by September information about services, since July bulletin published. 2018 processes, celebrating success 2017 and Further bulletins are etc. ongoing planned for July and Local Offer – increase from October 2018 439 in Oct 2017 to 576 in Improve mechanisms for The website is now a Jan 2018 and 450 in Feb dissemination of information ‘top task’ on the HCC 2018 - Target to increase to website under average users of 650 per ‘Children and Families’ month by September 2018 section. People contacting Hull City All call centre staff are Council for SEND fully briefed on the information will be given Local Offer correct information and advice. Local Offer
There will be an increase in the number of families accessing information and their awareness and understanding of local processes and services will improve leading to greater empowerment. This will be measured by an increase in access to the Local Offer website, Facebook and Twitter sites April 2018: Twitter - 238 Facebook - 177 Target to reach 500 followers on both platforms by September 2018 Local Offer – increase from 439 in Oct 2017 to 576 in Jan 2018 and 450 in Feb 2018 - Target to increase to average users of 650 per month by September 2018 People contacting Hull City Council for SEND information will be given correct information and advice. Identify software solutions and improvements to increase content and functionality of the ‘Local Offer website’, (particularly the SEARCH function) and develop a professionals section August 2018 Work ongoing with web developers Public Consulting Group (PCG) to develop the site and act on parental feedback Search function now brings up relevant results first Photographs of local children included on the site following feedback from consultation with young people. Publish quarterly bulletin with information about services, processes, celebrating success etc. Quarterly since July 2017 and ongoing January and April 2018 bulletin published. Further bulletins are planned for July and October 2018 Improve mechanisms for dissemination of information The website is now a ‘top task’ on the HCC website under ‘Children and Families’ section. All call centre staff are fully briefed on the Local Offer Local Offer
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