services Fitting to Follow Up Time (90-98 Review of Service Quality Sanction Monthly Adult Hearing percent) Performance Reports Service Appointments are offered within 10 weeks from fitting, unless there are clear, documented, clinical reasons to do otherwise, or the patient chooses to wait beyond this period Quicker Follow Up 90 percent Review of Service Quality To be defined Monthly Adult Hearing Performance Reports locally Service Where patients request this, a quicker follow-up is offered within 5 working days 95 percent Review of Service Quality To be defined Monthly Adult Hearing Objective Measurements Performance Reports locally Service (e.g. REM) - Patients undergo objective measurement at first fitting where clinically appropriate (exceptions reported in IMP) Additional Follow Up 90 per cent Review of Service Quality To be defined Monthly Adult Hearing Performance Reports locally Service Where required, additional face to face follow-ups are offered within 7 working days of non-face to face follow-up AfterCare (90 98 Review of Service Quality Sanction Monthly Adult Hearing – percent) Performance Reports Service Aftercare is available (face to face or non-face to face) within 2 working days
services Fitting to Follow Up Time Appointments are offered within 10 weeks from fitting, unless there are clear, documented, clinical reasons to do otherwise, or the patient chooses to wait beyond this period (90-98 percent) Review of Service Quality Performance Reports Sanction Monthly Adult Hearing Service Quicker Follow Up Where patients request this, a quicker follow-up is offered within 5 working days 90 percent Review of Service Quality Performance Reports To be defined locally Monthly Adult Hearing Service Objective Measurements (e.g. REM) - Patients undergo objective measurement at first fitting where clinically appropriate (exceptions reported in IMP) 95 percent Review of Service Quality Performance Reports To be defined locally Monthly Adult Hearing Service Additional Follow Up Where required, additional face to face follow-ups are offered within 7 working days of non-face to face follow-up 90 per cent Review of Service Quality Performance Reports To be defined locally Monthly Adult Hearing Service AfterCare Aftercare is available (face to face or non-face to face) within 2 working days (90 – 98 percent) Review of Service Quality Performance Reports Sanction Monthly Adult Hearing Service
HLCF-Service-Spec-CP-CR.docx