Page intentionally blank Record of Evidence for: SITTTSL009A Process travel-related documentation SITTTSL010A Control reservations or operations using a computerised system Note to assessor Competence in SITTTSL009A Process and travel-related documentation cannot be claimed until the following prerequisite has been met SITTTSL002A – Access and interpret product information. Tick this box to indicate that the prerequisite for this unit has been met. name Candidate’s name Date Assessor’s Question 71 Having booked the travel, how do you generate and process all the required documents both for the customer and the supplier? customer’s – Question 72 Discuss the computer reservation system you use to process bookings. How do you access the system, process the reservation, and issue confirmation? Question 73 Discuss how you use a computerised reservation system to manage the accounting processes of a file. What reports do you use from the customer’s reservation system to meet sales and operational needs? Key points Industry requirements Indicate if Comments response The response should show evidence of the Evidence must be provided in the Record other key points and examples from the candidate’s addresses following. response. conversation. Identify whether practical candidate’s KP and IR. assessment is warranted. Question 71 workplace procedures and guidelines Identifies processing timeframes and deadlines. preferred supplier arrangements Confirms customer details (from quote). principles of reservations and Confirms products sold (type, dates) and identifies sources bookings of general information required to issued documents which legal and ethical may be from: brochures, contracts, CRS, database, requirements internet, airline schedules, and fares.
Page intentionally blank Record of Evidence for: SITTTSL009A Process travel-related documentation SITTTSL010A Control reservations or operations using a computerised system Note to assessor Competence in SITTTSL009A Process and travel-related documentation cannot be claimed until the following prerequisite has been met – SITTTSL002A Access and interpret product information. Tick this box to indicate that the prerequisite for this unit has been met. Candidate’s name Assessor’s name Date Question 71 Having booked the customer’s travel, how do you generate and process all the required documents – both for the customer and the supplier? Question 72 Discuss the computer reservation system you use to process bookings. How do you access the system, process the reservation, and issue confirmation? Question 73 Discuss how you use a computerised reservation system to manage the accounting processes of a customer’s file. What reports do you use from the reservation system to meet sales and operational needs? Key points The candidate’s response should show evidence of the following. Industry requirements Evidence must be provided in the candidate’s response. Indicate if response addresses KP and IR. Comments Record other key points and examples from the conversation. Identify whether practical assessment is warranted. Question 71 workplace procedures and guidelines preferred supplier arrangements principles of reservations and bookings legal and ethical requirements Identifies processing timeframes and deadlines. Confirms customer details (from quote). Confirms products sold (type, dates) and identifies sources of general information required to issued documents which may be from: brochures, contracts, CRS, database, internet, airline schedules, and fares.
HTT1247_RPLTourism.docx