Attribute Quality Essential/ Assessed Desirable Education/ GCSE or equivalent Grade C in E Application Qualification English and Mathematics. Level 3 qualified (A AS level, E ‘level, NVQ level 3 etc.) Professional management D qualification Experience A minimum of 12 months E Application experience managing/team leading customer service teams or similar and can demonstrate the knowledge and experience of leadership Experience of recruiting staff E Application Experience of recruiting and D managing volunteers Application Experience of community D engagement and front line service principles /CRM Application Experience in fundraising D Application Experience of working within a quality framework D Application Experience of contributing to developing in-service provision and D awareness Application Experience of contributing to E budget management and control Application Experience and knowledge of D Application setting targets and average call handling time for KPI and service level agreements Knowledge Knowledge of local statutory and E voluntary services in East Sussex Application Knowledge and experience in D managing safeguarding process and procedures Application
Attribute Quality Essential/ Desirable Assessed Education/ Qualification GCSE or equivalent Grade C in English and Mathematics. Level 3 qualified (A ‘level, AS level, NVQ level 3 etc.) Professional management qualification E E D Application Experience A minimum of 12 months experience managing/team leading customer service teams or similar and can demonstrate the knowledge and experience of leadership Experience of recruiting staff Experience of recruiting and managing volunteers Experience of community engagement and front line service principles /CRM Experience in fundraising Experience of working within a quality framework Experience of contributing to developing in-service provision and awareness Experience of contributing to budget management and control Experience and knowledge of setting targets and average call handling time for KPI and service level agreements E E D D D D D E D Application Application Application Application Application Application Application Application Application Knowledge Knowledge of local statutory and voluntary services in East Sussex Knowledge and experience in managing safeguarding process and procedures E D Application Application
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