Huawei Wireless Network User Group Newsletter, Oct 2012 Overview All eight Top N projects determined at the 2011 Huawei Wireless User Group Meeting (WUG 2011) have now passed the Deploy & Verify phase milestones. In October 2012, Huawei will select appropriate projects that meet the requirements to summarize and standardize. WUG 2011 Top N Project Milestones All the results of improvements and customer feedback are detailed as follows: Sub-Project #1: Frontline Technical Skills Improvement No. Problem Analysis Proposed Solutions 1 Training and learning mechanisms Identify specific team to analyze typical network need to improve. Usability of problems and complete development of 34 training training documents concerning courses by Q2 2012. typical network problems (relevant to voice, speed, dropped calls, and IP problems) needs to improve. 2 Skills transfer processes from Optimize process for skills transfer from headquarters headquarters to local staff need to to local offices: 80% of senior supervisors will be be optimized. Responsibilities of assigned to oversee transfer of skills to frontline staff in local offices need to be clearly 2012. defined. 3 Training programs not effectively Set skills improvement targets and encourage local implemented at local offices. staff to self-study. Organize headquarters experts to Improvement targets for local staff deliver training at local offices on a regular basis (550 skills are not clearly defined. local staff will receive training in 2012). Select key local staff to attend long-term training programs at R&D on
Huawei Wireless Network User Group Newsletter, Oct 2012 Overview All eight Top N projects determined at the 2011 Huawei Wireless User Group Meeting (WUG 2011) have now passed the Deploy & Verify phase milestones. In October 2012, Huawei will select appropriate projects that meet the requirements to summarize and standardize. WUG 2011 Top N Project Milestones All the results of improvements and customer feedback are detailed as follows: Sub-Project #1: Frontline Technical Skills Improvement No. Problem Analysis Proposed Solutions 1 Training and learning mechanisms need to improve. Usability of training documents concerning typical network problems (relevant to voice, speed, dropped calls, and IP problems) needs to improve. Identify specific team to analyze typical network problems and complete development of 34 training courses by Q2 2012. 2 Skills transfer processes from headquarters to local staff need to be optimized. Responsibilities of local offices need to be clearly defined. Optimize process for skills transfer from headquarters to local offices: 80% of senior supervisors will be assigned to oversee transfer of skills to frontline staff in 2012. 3 Training programs not effectively implemented at local offices. Improvement targets for local staff skills are not clearly defined. Set skills improvement targets and encourage local staff to self-study. Organize headquarters experts to deliver training at local offices on a regular basis (550 local staff will receive training in 2012). Select key local staff to attend long-term training programs at R&D on
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