Date of last assessment (if applicable) N/A Date this assessment commenced 23/11/2015 Name of policy/procedure/practice/plan being assessed Complaints Procedure Name and job title of policy/procedure/practice/plan owner Sonia Ross, Assistant Principal Student Support and Guidance – Name(s) of independent colleague(s) appointed to contribute to the Sonia Ross assessment Zoe Shackleton Existing procedure, recently reviewed Is this a new or existing policy/procedure/practice/plan? INITIAL SCREENING Please summarise the main aims of the The Complaints Procedure sets out the approach to supporting College’s policy/procedure/practice/plan. Include the intended benefits. students and/or their parents/carers with any concerns they may have regarding their experience as a student of Huddersfield New College, or as a parent/carer of a young person who is a student with the College. The procedure is intended to provide a transparent framework in which complaints can be made, and the timescale in which these will be addressed, and by whom. The ultimate aim of the procedure is to encourage students and their parents/carers to express any concerns in a timely manner, with the aim of resolving issues at the earliest opportunity and to prevent them escalating, where possible, into more serious matters. What consultation has been undertaken in the development of the The procedure has been developed by the Assistant Principal Student – policy/procedure/practice/plan? Support and Guidance and reflects changes to the complaints procedure, made following feedback from its practical application. The policy reflects the commitment to supporting students College’s throughout their time with us, and to providing a vehicle through which issues can be raised and managed. The complaints procedure explicitly references bullying and discrimination, to What evidence, data or information is available to indicate how the policy/procedure/practice/plan might affect equality? which separate procedures are likely to apply. Therefore, students and their
Date of last assessment (if applicable) N/A Date this assessment commenced 23/11/2015 Name of policy/procedure/practice/plan being assessed Complaints Procedure Name and job title of policy/procedure/practice/plan owner Sonia Ross, Assistant Principal – Student Support and Guidance Name(s) of independent colleague(s) appointed to contribute to the assessment Sonia Ross Zoe Shackleton Is this a new or existing policy/procedure/practice/plan? Existing procedure, recently reviewed INITIAL SCREENING Please summarise the main aims of the policy/procedure/practice/plan. Include the intended benefits. The Complaints Procedure sets out the College’s approach to supporting students and/or their parents/carers with any concerns they may have regarding their experience as a student of Huddersfield New College, or as a parent/carer of a young person who is a student with the College. The procedure is intended to provide a transparent framework in which complaints can be made, and the timescale in which these will be addressed, and by whom. The ultimate aim of the procedure is to encourage students and their parents/carers to express any concerns in a timely manner, with the aim of resolving issues at the earliest opportunity and to prevent them escalating, where possible, into more serious matters. What consultation has been undertaken in the development of the policy/procedure/practice/plan? The procedure has been developed by the Assistant Principal – Student Support and Guidance and reflects changes to the complaints procedure, made following feedback from its practical application. The policy reflects the College’s commitment to supporting students throughout their time with us, and to providing a vehicle through which issues can be raised and managed. What evidence, data or information is available to indicate how the policy/procedure/practice/plan might affect equality? The complaints procedure explicitly references bullying and discrimination, to which separate procedures are likely to apply. Therefore, students and their
HNC_Complaints_Procedure_November_2015.docx