Note A sale or return transaction may be canceled at any time up until the moment that the “Payment Complete” button is pressed in the Payment Screen. Once that occurs, the transaction is finalized and the receipt is printed and the transaction can no longer be canceled. Tip If the software has been configured to require a login for each transaction, you may be prompted to reenter your logon PIN after you cancel the sale or return.. Special Item and Payment Roll Back Depending on the items purchased or the payments already accepted there may be additional steps necessary to rolling the transaction back so that it may be canceled. Authorized Online Payments such as credit cards or special items requiring external activation such as gift cards must be properly reversed for the sale to truly be annulled. If the current transaction meets these conditions, the cancel sale dialog will display an alternative prompt listing the items or payments that will need to be voided or reversed in order for the sale to be canceled. If you decide to cancel the sale and click “Yes”, the application will attempt to perform all of these reversals automatically. The Online Payment screen will appear and begin reversing the charges or activations. Note Not all payment types can be voided or reversed. An example of this is a debit card processed with the customer’s PIN. This transaction cannot be voided because the funds are transferred from the customer’s account immediately. In cases like that, the sale or return transaction CANNOT be canceled and must be completed normally. If a mistake was made but the sale cannot be canceled, you will need to complete the transaction then create an off-setting return or refund transaction to reverse the payment or provide back the difference between what was charged and what should have been charged.
Note A sale or return transaction may be canceled at any time up until the moment that the “Payment Complete” button is pressed in the Payment Screen. Once that occurs, the transaction is finalized and the receipt is printed and the transaction can no longer be canceled. Tip If the software has been configured to require a login for each transaction, you may be prompted to reenter your logon PIN after you cancel the sale or return.. Special Item and Payment Roll Back Depending on the items purchased or the payments already accepted there may be additional steps necessary to rolling the transaction back so that it may be canceled. Authorized Online Payments such as credit cards or special items requiring external activation such as gift cards must be properly reversed for the sale to truly be annulled. If the current transaction meets these conditions, the cancel sale dialog will display an alternative prompt listing the items or payments that will need to be voided or reversed in order for the sale to be canceled. If you decide to cancel the sale and click “Yes”, the application will attempt to perform all of these reversals automatically. The Online Payment screen will appear and begin reversing the charges or activations. Note Not all payment types can be voided or reversed. An example of this is a debit card processed with the customer’s PIN. This transaction cannot be voided because the funds are transferred from the customer’s account immediately. In cases like that, the sale or return transaction CANNOT be canceled and must be completed normally. If a mistake was made but the sale cannot be canceled, you will need to complete the transaction then create an off-setting return or refund transaction to reverse the payment or provide back the difference between what was charged and what should have been charged.
HOW%20TO%20-%20Staff%20Guide%20for%20Magna-POS.docx