Request/Ticket Hard-coded Easy to Easy to Very easy to Editable workflow request customize customize customize request workflow model. within user within within user workflow model interface. ClearQuest interface. (by edit of Designer config file). application Request/Ticket Adding Adding Adding Very easy to Adding custom fields possible in UI. possible in UI. possible in customize possible by edit ClearQuest within user of configuration Designer interface. file and manual application update of database. Multi-project Yes, by Yes Yes, by Yes Not environment having multiple supported. One “Classification” issue instance of Trac databases. per project. Accessibility Built-in Built-in Java API for Built-in XML-RPC RPC interface Caucho ClearQuest and SOAP interface plug-in Hessiann binary available interface; Java available only web service API available. for certain interface versions of Trac. Additional value + Time tracking + Complex + Tight + Highly + Built-in Wiki + System of development integration with configurable & + Variety of which request to platform with other Rational customizable plug-ins which handle first Wiki, family products + can be increase Trac DMS, source of issue functionality Discussion tickets board, etc. + Integration + CMMI reports with other Atlassian family products + Variety of plug-ins which increase JIRA functionality 2: Table Head-to-head comparison of most common issue tracking systems
Request/Ticket workflow Hard-coded request workflow model. Easy to customize within user interface. Easy to customize within ClearQuest Designer application Very easy to customize within user interface. Editable request workflow model (by edit of config file). Request/Ticket custom fields Adding possible in UI. Adding possible in UI. Adding possible in ClearQuest Designer application Very easy to customize within user interface. Adding possible by edit of configuration file and manual update of database. Multi-project environment Yes, by “Classification” Yes Yes, by having multiple issue databases. Yes Not supported. One instance of Trac per project. Accessibility Built-in interface Built-in Caucho Hessiann binary web service interface Java API for ClearQuest available Built-in and SOAP interface; Java API available. XML-RPC interface plug-in available only for certain versions of Trac. Additional value + Time tracking + System of which request to handle first + Complex development platform with Wiki, DMS, Discussion board, etc. + CMMI reports + Tight integration with other Rational family products + Highly configurable & customizable + can be source of issue tickets + Integration with other Atlassian family products + Variety of plug-ins which increase JIRA functionality + Built-in Wiki + Variety of plug-ins which increase Trac functionality Table 2: Head-to-head comparison of most common issue tracking systems RPC
Issue-Tracking-Template-Free-Download-Word-2010-Format.docx