Annex B Service Levels – Phase of [Supplier name] [Customer name] internal responsibilities responsibilities audit activity Planning Planning meetings with the Engagement sponsor to attend Engagement Sponsor will be held planning meetings on agreed date [e.g. 30 working days prior to Agree the ToR within [e.g. 5 days audit start date] of receipt] Issue a draft Terms of Reference Distribute ToR and book initial (ToR) within [e.g. 5 days of the meetings with key meeting] stakeholders Agree the ToR [e.g. within 5 days of submission] Fieldwork Complete fieldwork in Where relevant, ensure accordance with the ToR during information requested is the agreed fieldwork period available at the start of the audit and all required information is provided before the close-out Conduct audit close-out meeting Facilitate agreed attendance at at agreed date (at end of the audit close-out fieldwork period) Reporting Submit draft report to key Agree draft report and provide contacts within [e.g. 10 days of key contact’s agreed actions, the close-out] owners and timescales within Submit final draft to Engagement [e.g. 10] days of receipt of the Sponsor within [e.g. 5 days of draft report receipt of key contacts comment] Engagement Sponsor to Finalise report within [e.g. 10] review and finalise report days of submissions to the within [e.g. 10] days of Engagement Sponsor submission General Telephone calls will be responded to by [e.g. the end of the next working day] will be responded to by [e.g. the end of the second working day] Letters will be responded to within [e.g. 5 working days]
Annex B – Service Levels Phase of internal audit activity [Supplier name] responsibilities [Customer name] responsibilities Planning Planning meetings with the Engagement Sponsor will be held [e.g. 30 working days prior to audit start date] Issue a draft Terms of Reference (ToR) within [e.g. 5 days of the meeting] Agree the ToR [e.g. within 5 days of submission] Engagement sponsor to attend planning meetings on agreed date Agree the ToR within [e.g. 5 days of receipt] Distribute ToR and book initial meetings with key stakeholders Fieldwork Complete fieldwork in accordance with the ToR during the agreed fieldwork period Conduct audit close-out meeting at agreed date (at end of fieldwork period) Where relevant, ensure information requested is available at the start of the audit and all required information is provided before the close-out Facilitate agreed attendance at the audit close-out Reporting Submit draft report to key contacts within [e.g. 10 days of the close-out] Submit final draft to Engagement Sponsor within [e.g. 5 days of receipt of key contacts comment] Finalise report within [e.g. 10] days of submissions to the Engagement Sponsor Agree draft report and provide key contact’s agreed actions, owners and timescales within [e.g. 10] days of receipt of the draft report Engagement Sponsor to review and finalise report within [e.g. 10] days of submission General Telephone calls will be responded to by [e.g. the end of the next working day] will be responded to by [e.g. the end of the second working day] Letters will be responded to within [e.g. 5 working days]
internal_audit_service_level_agreement_template.docx