Provide project support To screen and triage all referrals into the team, using Lamplight database system To liaise with referrers and clients to ensure full and accurate referral information is present for advocates, and to ensure a good quality and timely service for referrers and clients To acknowledge and process any complaints or concerns raised the service, liaising with the Head of Services To ensure that suitable records are kept in the required manner including staff support records. To prepare information and evidence of the themes in the work of the team, delivery issues, and feedback. Financial responsibilities Authorise expense claims for the team Maintain accurate records of expenses expenditure in line with York Mind’s policies and procedures Legislation To keep up to date with key legislation affecting the post. The post holder will carry out any other duties, which are within the scope, spirit and purpose of the job as requested by the Head of Services. If duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. N/A Essential qualifications: The post holder will carry out any other duties, which are within the scope, spirit and purpose of the job as requested by the line manager. If duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder.
Provide project support To screen and triage all referrals into the team, using Lamplight database system To liaise with referrers and clients to ensure full and accurate referral information is present for advocates, and to ensure a good quality and timely service for referrers and clients To acknowledge and process any complaints or concerns raised the service, liaising with the Head of Services To ensure that suitable records are kept in the required manner including staff support records. To prepare information and evidence of the themes in the work of the team, delivery issues, and feedback. Financial responsibilities Authorise expense claims for the team Maintain accurate records of expenses expenditure in line with York Mind’s policies and procedures Legislation To keep up to date with key legislation affecting the post. The post holder will carry out any other duties, which are within the scope, spirit and purpose of the job as requested by the Head of Services. If duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. Essential qualifications: N/A The post holder will carry out any other duties, which are within the scope, spirit and purpose of the job as requested by the line manager. If duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder.
Job-Description_Total-Advocacy-Manager_November-2017.docx