Prioritising workload in order to meet deadlines within restricted timescales. Emotional Demands: Exposure to sensitive information which can occasionally be distressing. Dealing with distressed and/or anxious staff using skills of tact, diplomacy and discretion. Actively listening to callers and dealing with issues of concern diplomatically. Working Conditions: Extended use of VDU when performing secretarial role. Office conditions. 13. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience Advanced keyboard skills, RSAIII / ECDL or equivalent Demonstrable IT competencies including databases/ Information System, spreadsheets, word – processing packages. Evidenced planning and organisational competencies. Attention to detail (accuracy) and ability to work under pressure. Ability to balance conflicting demands, work to deadlines and prioritise work for self and as part of a team. Ability to communicate at all levels with staff, professionals and customers both verbally and in writing using tact and diplomacy to achieve desired results and form good working relationships. See Person Specification for further details St. Columba’s Hospice Post: HR Administrator Band 4 PERSON SPECIFICATION Criteria Essential Desirable Qualifications Good level of literacy including English at ECDL or and Training Standard Grade or equivalent equivalent IT HND/SVQ III in secretarial/ business qualification(s) administration or equivalent experience SVQ4 or RSAIII Word processing/typing and database IT equivalent in training or equivalent demonstrable experience Business Commitment to ongoing personal development Administration or similar
Prioritising workload in order to meet deadlines within restricted timescales. Emotional Demands: Exposure to sensitive information which can occasionally be distressing. Dealing with distressed and/or anxious staff using skills of tact, diplomacy and discretion. Actively listening to callers and dealing with issues of concern diplomatically. Working Conditions: Extended use of VDU when performing secretarial role. Office conditions. 13. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience Advanced keyboard skills, RSAIII / ECDL or equivalent Demonstrable IT competencies – including databases/ Information System, spreadsheets, word processing packages. Evidenced planning and organisational competencies. Attention to detail (accuracy) and ability to work under pressure. Ability to balance conflicting demands, work to deadlines and prioritise work for self and as part of a team. Ability to communicate at all levels with staff, professionals and customers both verbally and in writing using tact and diplomacy to achieve desired results and form good working relationships. See Person Specification for further details St. Columba’s Hospice Post: HR Administrator Band 4 PERSON SPECIFICATION Criteria Essential Desirable Qualifications and Training Good level of literacy including English at Standard Grade or equivalent HND/SVQ III in secretarial/ business administration or equivalent experience RSAIII Word processing/typing and database IT training or equivalent demonstrable experience Commitment to ongoing personal development ECDL or equivalent IT qualification(s) SVQ4 or equivalent in Business Administration or similar
HR-Administrator-Job-Pack-August-2018.docx