Compliments 34 SOCIAL CARE Comments 58 Positive feedback related to Lack of dom care capacity in Ongoing concerns related to long waits for In response to patient feedback an some care homes and some some areas of the county social care assessments, continuity of care ‘Enter & View’ visit was undertaken to a dom care agencies especially rural areas eg from dom care agencies, lack of support for care home in Cheltenham Shipton Moyne, Wotton- under carers, concerns over social isolation, lack of 3 Safeguarding issues were escalated to -Edge. Young carers feeling reablement care, concerns that support plans the County Council Safeguarding team unsupported and are led by financial constraints , long waits to misunderstood by teachers, see school counsellor disconnect between cost of respite care and funding TRANSPORT Compliments 1 Comments 18 Unsuitable patient transport Ongoing issues related to provision of Concerns raised by patients are passed provided for wheelchair users Patient Transport, in particular for directly to Arriva patient experience dialysis patients who use Arriva several times team. Quarterly meetings with Arriva a week. Issues relate to late pickups and HWG CEO to work through issues sometimes resulting in missed/ reduced length appointments and long waits for homeward journey. CROSS Compliments 5 _ BORDER Comments 9 Some positive feedback Concerns raised about some Feedback relating to RAS collated and regarding the introduction of cross county service providers forwarded to GCCG and NHS England the Referral Assessment Service (RAS)
SOCIAL CARE Compliments 34 Comments 58 Positive feedback related to some care homes and some dom care agencies Lack of dom care capacity in some areas of the county especially rural areas eg Shipton Moyne, Wotton- under -Edge. Young carers feeling unsupported and misunderstood by teachers, disconnect between cost of respite care and funding Ongoing concerns related to long waits for social care assessments, continuity of care from dom care agencies, lack of support for carers, concerns over social isolation, lack of reablement care, concerns that support plans are led by financial constraints , long waits to see school counsellor In response to patient feedback an ‘Enter & View’ visit was undertaken to a care home in Cheltenham 3 Safeguarding issues were escalated to the County Council Safeguarding team TRANSPORT Compliments 1 Comments 18 Unsuitable patient transport provided for wheelchair users Ongoing issues related to provision of Patient Transport, in particular for dialysis patients who use Arriva several times a week. Issues relate to late pickups sometimes resulting in missed/ reduced length appointments and long waits for homeward journey. Concerns raised by patients are passed directly to Arriva patient experience team. Quarterly meetings with Arriva and HWG CEO to work through issues CROSS BORDER Compliments 5 Comments 9 _ Some positive feedback regarding the introduction of the Referral Assessment Service (RAS) Concerns raised about some cross county service providers Feedback relating to RAS collated and forwarded to GCCG and NHS England
HWG-summary-of-patient-feedback-Q3-2016-17.docx