provide information about transfers of In case your GP hasn’t received an electronic copy care in a way that is easy to of your Discharge Summary, you should bring a understand. copy of your Discharge Summary when you next visit your GP. The Australian Charter of Health Care Rights also sets out what you can expect from the health system. The Charter is What can I expect? available at http:// You have a right to be treated with dignity and respect and to be actively involved in References your care to the extent that you choose. You can expect healthcare providers to Australian Commission on Safety and communicate with you about your care, and Quality in Health Care. Engaging patients for that communication to be two- way, clear, in open, honest, and offered in a way you can communication at transitions of care. understand. Prepared by a consortium from Deakin and Griffith Universities. Sydney: ACSQHC, 2015. To meet the National Safety and Quality Health Service Standards, hospitals should Australian Commission on Safety and Quality aim to: in Health Care. Consumer Research regarding the Safety and Quality of Health demonstrate leadership and commitment to Care. Prepared by Woolcott Research. person- centred care at all levels of their Sydney: ACSQHC, 2014. organisation National Transitions of Care Coordination. support everyone working in the Your Rights During Transitions of Care: A hospital to engage with patients, guide for Health Care Consumers and Family families, carers and advocates at Caregivers. Washington DC: NTOCC, transfers of care support patients, families, carers and Agency for Healthcare Research and Quality. advocates to participate and communicate Be more involved in your health care: with their healthcare provider at transfers of Tips for Patients. Rockville, MD: AHRQ, care 2011. Australian Commission on Safety and Quality in Health Care 3
In case your GP hasn’t received an electronic copy of your Discharge Summary, you should bring a copy of your Discharge Summary when you next visit your GP. What can I expect? You have a right to be treated with dignity and respect and to be actively involved in your care to the extent that you choose. You can expect healthcare providers to communicate with you about your care, and for that communication to be two- way, clear, open, honest, and offered in a way you can understand. To meet the National Safety and Quality Health Service Standards, hospitals should aim to: demonstrate leadership and commitment to person- centred care at all levels of their organisation support everyone working in the hospital to engage with patients, families, carers and advocates at transfers of care support patients, families, carers and advocates to participate and communicate with their healthcare provider at transfers of care provide information about transfers of care in a way that is easy to understand. The Australian Charter of Health Care Rights also sets out what you can expect from the health system. The Charter is available at http:// References Australian Commission on Safety and Quality in Health Care. Engaging patients in communication at transitions of care. Prepared by a consortium from Deakin and Griffith Universities. Sydney: ACSQHC, 2015. Australian Commission on Safety and Quality in Health Care. Consumer Research regarding the Safety and Quality of Health Care. Prepared by Woolcott Research. Sydney: ACSQHC, 2014. National Transitions of Care Coordination. Your Rights During Transitions of Care: A guide for Health Care Consumers and Family Caregivers. Washington DC: NTOCC, Agency for Healthcare Research and Quality. Be more involved in your health care: Tips for Patients. Rockville, MD: AHRQ, 2011. Australian Commission on Safety and Quality in Health Care 3
Information-sheet-for-consumers-Communicating-with-your-healthcare-provider.docx