Information & Research Officer Job Description Responsible To: CEO Background Rotherham Healthwatch (HWR) is an independent body which represents and makes known the views of local people on health and social care services. In addition to this function Healthwatch Rotherham also provides information and signposting to Health and social care services. For Healthwatch to carry out its role, it undertakes engagement activities within the Rotherham Borough. The aim is to improve health services and the experience of service users and make recommendations for new and better service delivery. Job Purpose: Developing and sustaining an information, advice and signposting service. HWR is a public facing organisation with community engagement at its heart, therefore all employees are expected to participate in our public events and activities, and to work flexibly across teams to deliver our services and our vision. To support this, the role is being advertised as although with the recognition that there may be travel to meet with clients and providers across the borough. Key Accountabilities: Developing a comprehensive on-line directory of services for the with appropriate web links to services within and outside Rotherham borough, including national information and helplines. In cooperation with voluntary organisations and community groups developing information distribution networks and identifying and utilising existing systems including any existing email networks in order to publicise Healthwatch Rotherham and its member agencies. Developing a centre based information, advice and signposting service that has effective links and referral systems to relevant services across Rotherham that is effectively coordinated with other information services so that local people can make informed choices about health, social care and other associated services and that improves people’s understanding of their rights. Working in collaboration with the Community Engagement Officers to recruit, train and support volunteer Healthwatch Champions to deliver outreach information, advice and signposting services from community venues particularly aimed at heard groups’ – ‘seldom in the community such as young people, people in work and isolated communities. Working to coordinate an independent NHS complaints advocacy service that works in partnership with local PALS services and complaints managers and advocates. Also having an overview of the case management of Healthwatch advocacy and mediation activities. Assisting the Healthwatch staff team in the organisation of stakeholder events and public consultation meetings, exhibitions and conferences in various geographical locations and aimed at different sectors of the population. Supporting Healthwatch Rotherham with research-based evidence, data and statistics relating to local health and social care provision and detailed analysis of Healthwatch service users to enable evaluation by Healthwatch Rotherham, Healthwatch England and the CQC.
Information & Research Officer Job Description Responsible To: CEO Background Rotherham Healthwatch (HWR) is an independent body which represents and makes known the views of local people on health and social care services. In addition to this function Healthwatch Rotherham also provides information and signposting to Health and social care services. For Healthwatch to carry out its role, it undertakes engagement activities within the Rotherham Borough. The aim is to improve health services and the experience of service users and make recommendations for new and better service delivery. Job Purpose: Developing and sustaining an information, advice and signposting service. HWR is a public facing organisation with community engagement at its heart, therefore all employees are expected to participate in our public events and activities, and to work flexibly across teams to deliver our services and our vision. To support this, the role is being advertised as although with the recognition that there may be travel to meet with clients and providers across the borough. Key Accountabilities: Developing a comprehensive on-line directory of services for the with appropriate web links to services within and outside Rotherham borough, including national information and helplines. In cooperation with voluntary organisations and community groups developing information distribution networks and identifying and utilising existing systems including any existing email networks in order to publicise Healthwatch Rotherham and its member agencies. Developing a centre based information, advice and signposting service that has effective links and referral systems to relevant services across Rotherham that is effectively coordinated with other information services so that local people can make informed choices about health, social care and other associated services and that improves people’s understanding of their rights. Working in collaboration with the Community Engagement Officers to recruit, train and support volunteer Healthwatch Champions to deliver outreach information, advice and signposting services from community venues – particularly aimed at ‘seldom heard groups’ in the community such as young people, people in work and isolated communities. Working to coordinate an independent NHS complaints advocacy service that works in partnership with local PALS services and complaints managers and advocates. Also having an overview of the case management of Healthwatch advocacy and mediation activities. Assisting the Healthwatch staff team in the organisation of stakeholder events and public consultation meetings, exhibitions and conferences in various geographical locations and aimed at different sectors of the population. Supporting Healthwatch Rotherham with research-based evidence, data and statistics relating to local health and social care provision and detailed analysis of Healthwatch service users to enable evaluation by Healthwatch Rotherham, Healthwatch England and the CQC.
Job-Profile-Information-and-Research-Officer-1.docx