Supports others in the reception team and in the larger Practice team Very Good Good Needs Improvement Can respond to queries Able to respond to some Not able to respond to queries, independently and feedback queries but may need to refer to always refers to other staff. relevant information others for help Refers on to senior staff too soon. Identifies issues and brings Is aware of pressures on other forward solutions departments and acts Does not check patient details accordingly at onset. Confidently deals with matters in a highly professional manner, Follows through on all requests Fails to refer to protocols and following through to resolution in a timely manner and sign information provided to assist and indicating learning points posts correctly appointment booking. for the team Works well independently and Not able to support colleagues Supports others in the team as part of a team Is unable to work as part of a Task messages are Task messages are team and/or is unable to work comprehensive and actions comprehensive. autonomously already taken clearly Attempts to meet patients’ Task messages are unclear with documented. needs without onward referral insufficient information Receives positive feedback from Makes appropriate use of Tasks not signposted to the colleagues. information provided correct teams Uses initiative to manage Checks patient details against Delegate’s responsibility to difficult or rare situations. data base as a matter of course. other team members without Is aware of pressures on other attempted to meet patient’s departments and takes steps to needs. support. Quality To identify any issue or changes needed to working practice and report to line manager. To take part in practice meetings and ongoing professional development as necessary. To abide by the Practice protocols and guidelines for the Practice Demonstrate commitment to continued professional development Demonstrate computer literacy Participate in the induction and training of all members of practice staff. Very Good Good Improvement Completes training modules Completes all training to Has to be reminded to carry out over and above those required required standard training modules Provide input for training Misses deadlines or fails to Attend all training sessions sessions attend training Carries out training sessions Fails to recognise training as Uses knowledge to grow in the worthwhile or put to use role Identifies areas for improvement and puts forward solutions
Supports others in the reception team and in the larger Practice team Very Good Good Needs Improvement Can respond to queries independently and feedback relevant information Identifies issues and brings forward solutions Confidently deals with matters in a highly professional manner, following through to resolution and indicating learning points for the team Supports others in the team Task messages are comprehensive and actions already taken clearly documented. Receives positive feedback from colleagues. Uses initiative to manage difficult or rare situations. Is aware of pressures on other departments and takes steps to support. Able to respond to some queries but may need to refer to others for help Is aware of pressures on other departments and acts accordingly Follows through on all requests in a timely manner and sign posts correctly Works well independently and as part of a team Task messages are comprehensive. Attempts to meet patients’ needs without onward referral Makes appropriate use of information provided Checks patient details against data base as a matter of course. Not able to respond to queries, always refers to other staff. Refers on to senior staff too soon. Does not check patient details at onset. Fails to refer to protocols and information provided to assist appointment booking. Not able to support colleagues Is unable to work as part of a team and/or is unable to work autonomously Task messages are unclear with insufficient information Tasks not signposted to the correct teams Delegate’s responsibility to other team members without attempted to meet patient’s needs. Quality To identify any issue or changes needed to working practice and report to line manager. To take part in practice meetings and ongoing professional development as necessary. To abide by the Practice protocols and guidelines for the Practice Demonstrate commitment to continued professional development Demonstrate computer literacy Participate in the induction and training of all members of practice staff. Very Good Completes training modules over and above those required Provide input for training sessions Carries out training sessions Identifies areas for improvement and puts forward solutions Good Completes all training to required standard Attend all training sessions Uses knowledge to grow in the role Improvement Has to be reminded to carry out training modules Misses deadlines or fails to attend training Fails to recognise training as worthwhile or put to use
j.d-medical-receptionadmin-2016.docx