Accommodation and Explanatory Notes Actions to Focus On Ad- aptation Vary the duration and Low engagement is a telltale frequency of your sign of boring meetings. meetings based on People long to have meaningful need and energy. conversations. Keeping some conversations and focused and allowing other conversations to take deeper dives helps improve engagement by reducing boredom. Take time to help people As emphasized throughout visualize positive these activities, complaints changes. signal an unmet need and should be addressed. However, solving the specific problem presented in the complaint may not meet the underlying request. Take time to make sure you understand the unmet need Choose 1-2 things and These small and profound behind the complaint. start today. changes in orientation will help you move mountains. This is their home so including Include the residents. them is essential. Do WITH residents NOT Care providers have learned TO residents. through their respective educational programs to equate caring with doing something or versus “to” “for” with residents. Out of good intentions, care providers often make assumptions about what people can’t do for fear of embarrassing them or out of anxiety that someone could get hurt. These are important considerations; however, it is equally important not to fall into the trap of doing TO or FOR residents what they could, with patience and accommodation, be doing for themselves. Inviting residents to stretch to their full capacity is win-win.
Accommodation and Ad- aptation Explanatory Notes Actions to Focus On Vary the duration and frequency of your meetings based on need and energy. Low engagement is a telltale sign of boring meetings. People long to have meaningful conversations. Keeping some conversations and focused and allowing other conversations to take deeper dives helps improve engagement by reducing boredom. Take time to help people visualize positive changes. As emphasized throughout these activities, complaints signal an unmet need and should be addressed. However, solving the specific problem presented in the complaint may not meet the underlying request. Take time to make sure you understand the unmet need behind the complaint. Choose 1-2 things and start today. These small and profound changes in orientation will help you move mountains. Include the residents. This is their home so including them is essential. Do WITH residents NOT TO residents. Care providers have learned through their respective educational programs to equate caring with doing something “to” or “for” versus with residents. Out of good intentions, care providers often make assumptions about what people can’t do for fear of embarrassing them or out of anxiety that someone could get hurt. These are important considerations; however, it is equally important not to fall into the trap of doing TO or FOR residents what they could, with patience and accommodation, be doing for themselves. Inviting residents to stretch to their full capacity is win-win.
improving-person-centered-care-activity-guide.docx