INFORMATION SHEET 2 INTERPRETING An interpreter assists effective communication. Communication comprises both verbal and non-verbal channels. The following information provides a brief overview of the advantages and disadvantages of three modes of interpreting. ONSITE On-site interpreting (where the interpreter attends in person) provides access to both verbal and non-verbal communication channels. On-site interpreting should be used in situations when complex or lengthy matters will be discussed including documents and consent forms are involved (ie when an interpreter orally provides a sight translation of a written document). TELEPHONE INTERPRETING Telephone interpreting can be a cost-effective option for simple communications that are not lengthy. Telephone interpreting mainly involves verbal communication and is therefore not as detailed a communication option compared to on-site interpreting. Telephone interpreting may be more suitable in circumstances a client’s confidentiality can be better preserved (eg in small communities) and where an on-site interpreter is not available. It can also provide more immediate access to interpreters (eg in circumstances where pre-booking is not an option). VIDEO-CONFERENCING Video conference interpreting provides both verbal and non-verbal communication channels and is an alternative to telephone interpreting where agencies have access to video conferencing facilities.
INFORMATION SHEET 2 An interpreter assists effective communication. Communication comprises both verbal and non-verbal channels. The following information provides a brief overview of the advantages and disadvantages of three modes of interpreting. ONSITE INTERPRETING On-site interpreting (where the interpreter attends in person) provides access to both verbal and non-verbal communication channels. On-site interpreting should be used in situations when complex or lengthy matters will be discussed including documents and consent forms are involved (ie when an interpreter orally provides a sight translation of a written document). TELEPHONE INTERPRETING Telephone interpreting can be a cost-effective option for simple communications that are not lengthy. Telephone interpreting mainly involves verbal communication and is therefore not as detailed a communication option compared to on-site interpreting. Telephone interpreting may be more suitable in circumstances a client’s confidentiality can be better preserved (eg in small communities) and where an on-site interpreter is not available. It can also provide more immediate access to interpreters (eg in circumstances where pre-booking is not an option). VIDEO-CONFERENCING Video conference interpreting provides both verbal and non-verbal communication channels and is an alternative to telephone interpreting where agencies have access to video conferencing facilities.
Information_Sheet_2_-_Selecting_the_most_appropriate_Interpreting_mode_-_April_2016.DOCX