D.7.9 Test Successful? Purpose To determine the success of the test. Decision Logic Yes Go to 7.11 Coordinate Change Implementation – No Go to D.7.10 Continue Building Change? – D.7.10 Continue Building Change? Purpose To determine if the Emergency Change should continue being built in the event of an unsuccessful test. Decision Logic Yes Go to 7.6 Prepare Change & Remediation Plan, if Possible – No Go to D.7.1 Convene OIT CAB – 7.11 Coordinate Change Implementation Purpose To ensure that the Emergency Change can be implemented at a reasonable time given the circumstances. Requirement When implementing an Emergency Change, it is the responsibility of the Change Statement Coordinator to coordinate the Change without impacting the business and without conflict with Changes in the Change Schedule. Change Record or Approved Emergency Change Test Results Procedure or Verify no conflicting changes on schedule Work Resolve any conflict based on Priority of all conflicting changes Instruction Attempt to identify new target dates if conflicts occur, given the urgency of the Change Schedule an official production date and update the Change Schedule. Update the Change Record Output Updated Change Schedule Updated Change Record Metric 7.12 Deploy Change
D.7.9 Test Successful? Purpose To determine the success of the test. Decision Logic Yes – Go to 7.11 Coordinate Change Implementation No – Go to D.7.10 Continue Building Change? D.7.10 Continue Building Change? Purpose To determine if the Emergency Change should continue being built in the event of an unsuccessful test. Decision Logic Yes – Go to 7.6 Prepare Change & Remediation Plan, if Possible No – Go to D.7.1 Convene OIT CAB 7.11 Coordinate Change Implementation Purpose To ensure that the Emergency Change can be implemented at a reasonable time given the circumstances. Requirement Statement When implementing an Emergency Change, it is the responsibility of the Change Coordinator to coordinate the Change without impacting the business and without conflict with Changes in the Change Schedule. Change Record or Approved Emergency Change Test Results Procedure or Work Instruction Verify no conflicting changes on schedule Resolve any conflict based on Priority of all conflicting changes Attempt to identify new target dates if conflicts occur, given the urgency of the Change Schedule an official production date and update the Change Schedule. Update the Change Record Output Updated Change Schedule Updated Change Record Metric 7.12 Deploy Change
ITSM-Process-Description---Change-Management---Final.docx