24 Endpoint Solution A representation of endpoint Per Endpoint Requirements & solution requirements (e.g., system Engineering project as Acceptance requirements specifications, data defined in the baseline Testing Criteria models, upgrade requirements) in project schedule. agreed-to formats. 25 Endpoint Image Documented procedures for Draft not later than Build Procedures endpoint builds that meet (NLT) 40 business days DOT requirements and adhere to after TO award defined policies. Final NLT 5 business days after receipt of government feedback on the draft. 26 Endpoint Image A written document Draft NLT 40 Build Technical containing detailed technical business days after Specifications specifications that define and TO award support the build and testing Final NLT 5 plans for all endpoint image business days after builds. receipt of government feedback on the draft. 27 Endpoint Image A written plan providing the As new endpoint Build Project tasks, activities, timeline, and image build projects Plan milestones to complete a new are approved by the endpoint image project. COR. 28 Endpoint Image A notification from the Per endpoint Builds Contractor to the COR that the build cycle; NLT 30 master endpoint as well as business days of an endpoint image build for each receipt of endpoint DOT Operating Administration, image software. is complete and ready for testing. 29 Endpoint Tier 3 A report providing monthly NLT 5 business Report Endpoint Tier 3 support trends to days following the include, but not limited to, conclusion of each number of support requests; month nature of support requests; DOT customer (if applicable) source of support request; mean time to resolution; top 5 support requests; and recommendations for addressing the top 5 support requests proactively.
24 Endpoint Solution Requirements & Acceptance Testing Criteria A representation of endpoint solution requirements (e.g., system requirements specifications, data models, upgrade requirements) in agreed-to formats. Per Endpoint Engineering project as defined in the baseline project schedule. 25 Endpoint Image Build Procedures Documented procedures for endpoint builds that meet DOT requirements and adhere to defined policies. Draft not later than (NLT) 40 business days after TO award Final NLT 5 business days after receipt of government feedback on the draft. 26 Endpoint Image Build Technical Specifications A written document containing detailed technical specifications that define and support the build and testing plans for all endpoint image builds. Draft NLT 40 business days after TO award Final NLT 5 business days after receipt of government feedback on the draft. 27 Endpoint Image Build Project Plan A written plan providing the tasks, activities, timeline, and milestones to complete a new endpoint image project. As new endpoint image build projects are approved by the COR. 28 Endpoint Image Builds A notification from the Contractor to the COR that the master endpoint as well as an endpoint image build for each DOT Operating Administration, is complete and ready for testing. Per endpoint build cycle; NLT 30 business days of receipt of endpoint image software. 29 Endpoint Tier 3 Report A report providing monthly Endpoint Tier 3 support trends to include, but not limited to, number of support requests; nature of support requests; DOT customer (if applicable) source of support request; mean time to resolution; top 5 support requests; and recommendations for addressing the top 5 support requests proactively. NLT 5 business days following the conclusion of each month
J-2__-_DOT_EITSS_-_Infrastructure_Operations_PWS_-_6-12-2018.docx