DFG Approval to Start of 48 Days 40 Days 44 Days Works Start of Works to 27 Days 23 Days 25 Days Completion of works Completion of works to 27 Days 52 Days 39.5 Days Case Closure Understanding and managing the stage times will be critical in improving the delivery of the service. During the quarter, some new contractors have been added to our supply chain. This was necessary, there were limited numbers of contractors and it will help to improve our stage times. There is a slight improvement in the North in the time taken to carry out a face-to-face assessment, new duty-desk rota systems have been implemented to see if this can be improved over the coming quarter. 11 Time Frame & Cost for Each Type of Major Adaptation - North Comments Number Average Duration Average Shortest Type Time Longest Time cost Stair lift 183 43 493 Multiple problems with property 14 £3,296 days days days (repairs) and customer delays. Ramp 167 146 193 3 £1,868 days days days Level Access Multiple problems with property 195 84 493 Shower 21 £4,924 (repairs) and customer delays. days days days Ground Floor Case was delayed due to long-term 437 437 437 Extension 1 £48,655 sickness, plans delayed. days days days Ground Floor 357 249 466 Conversion 2 £16,246 days days days Steps/Half 182 182 185 Step 1 £291 days days days Through Floor Lift or 128 128 128 Step Lift 2 £10,270 days days days All (Including adaptations 2 not included
DFG Approval to Start of Works 48 Days 40 Days 44 Days Start of Works to Completion of works 27 Days 23 Days 25 Days Completion of works to Case Closure 27 Days 52 Days 39.5 Days Understanding and managing the stage times will be critical in improving the delivery of the service. During the quarter, some new contractors have been added to our supply chain. This was necessary, there were limited numbers of contractors and it will help to improve our stage times. There is a slight improvement in the North in the time taken to carry out a face-to-face assessment, new duty-desk rota systems have been implemented to see if this can be improved over the coming quarter. 11 Time Frame & Cost for Each Type of Major Adaptation - North Type Number Average Duration Shortest Time Longest Time Average cost Comments Stair lift 14 183 days 43 days 493 days £3,296 Multiple problems with property (repairs) and customer delays. Ramp 3 167 days 146 days 193 days £1,868 Level Access Shower 21 195 days 84 days 493 days £4,924 Multiple problems with property (repairs) and customer delays. Ground Floor Extension 1 437 days 437 days 437 days £48,655 Case was delayed due to long-term sickness, plans delayed. Ground Floor Conversion 2 357 days 249 days 466 days £16,246 Steps/Half Step 1 182 days 182 days 185 days £291 Through Floor Lift or Step Lift 2 128 days 128 days 128 days £10,270 All (Including adaptations not included 2
HEART%20Performance%20Report%201st%20April%2017%20-%2030th%20June%2017%20docx.docx