Managing a Quality Service Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality Description of service, taking account of diverse customer needs and requirements. People, who are effective plan, organise and manage their time and activities to deliver a high quality and efficient service, applying programme and project management approaches to support service delivery. At senior levels, it is about creating an environment to deliver operational excellence and creating the most appropriate and cost effective delivery models for public services Effective Behaviour People who are effective are Ineffective Behaviour People who are less effective likely are likely to… to… Level 3 Make effective use of project management skills Has minimal understanding of what could go and techniques to deliver outcomes, including wrong or needs to be resolved as a priority identifying risks and mitigating actions Focus on delivering the task to the exclusion of Develop, implement, maintain and review systems meeting customer/end user requirements and and service standards to provide quality, efficiency needs and value for money Allocate or delegate work without clarifying Work with team to set priorities, goals, objectives deadlines or priorities and timescales Be unable to explain common customer Establish mechanisms to seek out and respond to problems or needs and how these are evolving feedback from customers about service provided Not give sufficient priority and attention to Promote a culture that tackles fraud and deception, ensuring that fraud and deception is being keeping others informed of outcomes tackled. Develop proposals to improve the quality of service Generate limited proposals to create service with involvement from a diverse range of staff, improvements and do so with little involvement stakeholders or delivery partners of staff
Managing a Quality Service Description Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. People, who are effective plan, organise and manage their time and activities to deliver a high quality and efficient service, applying programme and project management approaches to support service delivery. At senior levels, it is about creating an environment to deliver operational excellence and creating the most appropriate and cost effective delivery models for public services Effective Behaviour People who are effective are likely to… Ineffective Behaviour People who are less effective are likely to… Level 3 Make effective use of project management skills and techniques to deliver outcomes, including identifying risks and mitigating actions Develop, implement, maintain and review systems and service standards to provide quality, efficiency and value for money Work with team to set priorities, goals, objectives and timescales Establish mechanisms to seek out and respond to feedback from customers about service provided Promote a culture that tackles fraud and deception, keeping others informed of outcomes Develop proposals to improve the quality of service with involvement from a diverse range of staff, stakeholders or delivery partners Has minimal understanding of what could go wrong or needs to be resolved as a priority Focus on delivering the task to the exclusion of meeting customer/end user requirements and needs Allocate or delegate work without clarifying deadlines or priorities Be unable to explain common customer problems or needs and how these are evolving Not give sufficient priority and attention to ensuring that fraud and deception is being tackled. Generate limited proposals to create service improvements and do so with little involvement of staff
PFD%20Application%20Pack.docx