Experience of working with Professional and technical Relevant experience and people in a variety of settings and development: Develops technical qualifications to do the job environments. and/or professional ability and Specialist knowledge keeps abreast of development in Experience of working with Owns own development own areas of expertise including children and people on specialist knowledge and Organisational awareness issues such as substance use, organisational awareness education and training, health, housing, welfare benefits, family and relationships, discrimination and justice etc. Demonstrate commitment to the principles and working practice of equal opportunities Experience of offering Customer Delivering high Treats customers with respect opportunities to people that are levels of customer satisfaction Gives the customer confidence in both participative and educative and using customer views for what is done/said in nature. continuous improvement Inspires customer’s Experience of working with Is committed to helping the people with complex needs and customers challenging behaviour. Able to build trusting Takes action to improve relationships with young people, enabling them to develop new skills and make their own informed choices. Able to demonstrate an understanding for the needs for rights based information and advice to be made accessible to young people. Demonstrate a commitment to safeguarding and promoting the welfare of children and young people. Ability to help young people Communication: Listens actively complete forms and other written interpersonal skills to relate Questions and summarises documents accurately. confidently with others to Shares information understand and be understood Have IT skills and the ability to Writes well produce reports and maintain records effectively. Delivers information clearly Knowledge and experience of Alters approach to suit the maintaining effective situation relationships with other agencies / organisations. Able to offer support to the Team working: Working with Builds relationships volunteer and student staff team others to deliver added benefits Works collaboratively and to assist in the day to day to the team and customers Behaves fairly management of them. Supporting others Able to undertake a wide range of outreach work and represent the agency.
Experience of working with people in a variety of settings and environments. Experience of working with children and people on issues such as substance use, education and training, health, housing, welfare benefits, family and relationships, discrimination and justice etc. Demonstrate commitment to the principles and working practice of equal opportunities Professional and technical development: Develops technical and/or professional ability and keeps abreast of development in own areas of expertise including specialist knowledge and organisational awareness Relevant experience and qualifications to do the job Specialist knowledge Owns own development Organisational awareness Experience of offering opportunities to people that are both participative and educative in nature. Experience of working with people with complex needs and challenging behaviour. Able to build trusting relationships with young people, enabling them to develop new skills and make their own informed choices. Able to demonstrate an understanding for the needs for rights based information and advice to be made accessible to young people. Demonstrate a commitment to safeguarding and promoting the welfare of children and young people. Customer Delivering high levels of customer satisfaction and using customer views for continuous improvement Treats customers with respect Gives the customer confidence in what is done/said Inspires customer’s Is committed to helping the customers Takes action to improve Ability to help young people complete forms and other written documents accurately. Have IT skills and the ability to produce reports and maintain records effectively. Knowledge and experience of maintaining effective relationships with other agencies / organisations. Communication: interpersonal skills to relate confidently with others to understand and be understood Listens actively Questions and summarises Shares information Writes well Delivers information clearly Alters approach to suit the situation Able to offer support to the volunteer and student staff team and to assist in the day to day management of them. Able to undertake a wide range of outreach work and represent the agency. Team working: Working with others to deliver added benefits to the team and customers Builds relationships Works collaboratively Behaves fairly Supporting others
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