Ref Action required Responsible By When Key activities Outcome officer 4.8 Develop housing advice leaflets September Refugees have an improved Housing Consult with BME Stakeholders and Options service users to identify issues understanding how to access specifically for refugees to provide 2019 Manager / Leaflet produced and translated into housing. targeted housing advice. Senior identified languages Customer Work with Home Office Services accommodation provider to ensure Officer information is provided to asylum seekers at an early stage. 4.9 Map the provision in place to assist October Clear understanding and improved Operations Work with Social Services and the Manager Asylum Seeker & Refugee signposting to resources available and advise individuals who are 2019 Community Forum to identify issues to assist non-eligible households. ineligible for homelessness and Housing / Existing provision mapped housing assistance. Migration, Asylum Seeker and Refugee Coordinator 4.10 Up-date and improve on-line Supporting April 2020 On-line directory up-dated and Implement system to ensure People Team information is regularly up-dated monitored which is promoted and Supported Housing Directory. accessible to all stakeholders. Develop a training plan for housing December 4.11 Operations Housing and support providers Key areas for training to include: Manager Domestic Abuse receive appropriate training and and support providers. 2019 Community Mental health training are well resourced to provide Housing / Adverse Childhood Experiences appropriate advice according to the Housing (ACE) Psychologically-informed needs of individuals. Training environments (PIE) Officer Housing/Homelessness legislation Substance misuse awareness Households with No Recourse to Public Funds. Welfare Reform updates Training sources identified Training plan disseminated to relevant stakeholders. Training plan implemented for Housing Options staff.
Ref Action required Responsible officer By When Key activities Outcome 4.8 Develop housing advice leaflets specifically for refugees to provide targeted housing advice. Housing Options Manager / Senior Customer Services Officer September 2019 Consult with BME Stakeholders and service users to identify issues Leaflet produced and translated into identified languages Work with Home Office accommodation provider to ensure information is provided to asylum seekers at an early stage. Refugees have an improved understanding how to access housing. 4.9 Map the provision in place to assist and advise individuals who are ineligible for homelessness and housing assistance. Operations Manager Community Housing / Migration, Asylum Seeker and Refugee Coordinator October 2019 Work with Social Services and the Asylum Seeker & Refugee Forum to identify issues Existing provision mapped Clear understanding and improved signposting to resources available to assist non-eligible households. 4.10 Up-date and improve on-line Supported Housing Directory. Supporting People Team April 2020 Implement system to ensure information is regularly up-dated On-line directory up-dated and monitored which is promoted and accessible to all stakeholders. 4.11 Develop a training plan for housing and support providers. Operations Manager Community Housing / Housing Training Officer December 2019 Key areas for training to include: Domestic Abuse Mental health training Adverse Childhood Experiences (ACE) Psychologically-informed environments (PIE) Housing/Homelessness legislation Substance misuse awareness Households with No Recourse to Public Funds. Welfare Reform updates Training sources identified Training plan disseminated to relevant stakeholders. Training plan implemented for Housing Options staff. Housing and support providers receive appropriate training and are well resourced to provide appropriate advice according to the needs of individuals.
Homelessness_Strategy_Action_Plan_2018-2022_-_final_draft_for_consultation.docx