Key points Industry requirements Indicate if Comments response The response should show evidence of the Evidence must be provided in the Record other key points and examples from the candidate’s addresses following. response. conversation. Identify whether practical candidate’s KP and IR. assessment is warranted. workplace procedures and Question 83 guidelines legal and ethical Establishes a new client file (manual or computer) requirements including: information security name, initial and title work safety practices age of any children or infants effective communication contact details at home and work numeracy skills date(s) of travel workplace documentation origin and destination(s) GST tourism product details club membership details, eg frequent flyer number special requirements, eg special meals method of payment including details. Clarifies needs of the customer, budget, details of customer group, number of participants, dates, times etc. Question 84 Sources information for customers. Accesses preferred supplier arrangements. organisation’s Negotiates best deal for customer, discounts etc. Calculates commissions, mark-ups, taxes, special fees and currency conversions.
Key points The candidate’s response should show evidence of the following. Industry requirements Evidence must be provided in the candidate’s response. Indicate if response addresses KP and IR. Comments Record other key points and examples from the conversation. Identify whether practical assessment is warranted. Question 83 workplace procedures and guidelines legal and ethical requirements information security work safety practices effective communication numeracy skills workplace documentation GST Establishes a new client file (manual or computer) including: name, initial and title age of any children or infants contact details at home and work date(s) of travel origin and destination(s) tourism product details club membership details, eg frequent flyer number special requirements, eg special meals method of payment including details. Clarifies needs of the customer, budget, details of customer group, number of participants, dates, times etc. Question 84 Sources information for customers. Accesses organisation’s preferred supplier arrangements. Negotiates best deal for customer, discounts etc. Calculates commissions, mark-ups, taxes, special fees and currency conversions.
HTT1246_RPL_DipTourism.docx