1992 to 2016 Helpline Assistant Role Description & Person Specification Since 1992, Mosac has provided a free National Helpline service to non-abusing parents and carers of sexually abused children. Whilst membership of Mosac is open to all supporters of its Aims and Objectives, we are looking only for women, 25 years and older to staff our helpline. Helpline volunteers have been a key part of this service, and we hugely value their contribution. Helpline volunteers aim to support non-abusing parents and carers of sexually abused children by providing a safe space to talk and share their feelings and needs; provide information and signposting to other relevant organisations/services; and refer the clients to Mosac's different services. Helpline volunteers have to go through Mosac recruitment, complete Mosac's training, induction and trial period to be accepted by Mosac as volunteers. Their work is monitored, supported and supervised by the Training Manager and Helpline Manager. We are committed to incorporating equality and diversity principles in all aspects of our work. To operate the confidential telephone helpline & be supportive to callers Purpose To maintain confidentiality at all times. To arrive 15 minutes prior to the start of your shift and carry out office duties before Key tasks opening the line. These duties include filling in the time sheet, opening the filing drawers, reading the log book, listening and dealing with any helpline telephone messages. Take calls on the telephone helpline during the 4 hour shift. Fill in detailed call log for every telephone call. Attend a mandatory Supervision Meeting every month. Willingness to work and use their own initiative. To inform the Helpline Manager in advance of any shift that the volunteer is not available, holiday and hospital dates. To arrange cover with another volunteer, if unable to fulfil a designated rota shift. Try to not let your helpline partner down and leave her on her own. To inform the Helpline Manager of changes that can be updated. Leave the office tidy, with electricity off, doors and windows locked and cups washed. Report any problems immediately to the Helpline Manager or another worker if unavailable. Female, usually 25+. Consideration will be given to very mature women under 25, who have the relevant life skills and experience or are in appropriate training, Age, Gender Page 1 of 5
1992 to 2016 Helpline Assistant Role Description & Person Specification Since 1992, Mosac has provided a free National Helpline service to non-abusing parents and carers of sexually abused children. Whilst membership of Mosac is open to all supporters of its Aims and Objectives, we are looking only for women, 25 years and older to staff our helpline. Helpline volunteers have been a key part of this service, and we hugely value their contribution. Helpline volunteers aim to support non-abusing parents and carers of sexually abused children by providing a safe space to talk and share their feelings and needs; provide information and signposting to other relevant organisations/services; and refer the clients to Mosac's different services. Helpline volunteers have to go through Mosac recruitment, complete Mosac's training, induction and trial period to be accepted by Mosac as volunteers. Their work is monitored, supported and supervised by the Training Manager and Helpline Manager. We are committed to incorporating equality and diversity principles in all aspects of our work. Purpose Key tasks Age, Gender To operate the confidential telephone helpline & be supportive to callers To maintain confidentiality at all times. To arrive 15 minutes prior to the start of your shift and carry out office duties before opening the line. These duties include filling in the time sheet, opening the filing drawers, reading the log book, listening and dealing with any helpline telephone messages. Take calls on the telephone helpline during the 4 hour shift. Fill in detailed call log for every telephone call. Attend a mandatory Supervision Meeting every month. Willingness to work and use their own initiative. To inform the Helpline Manager in advance of any shift that the volunteer is not available, holiday and hospital dates. To arrange cover with another volunteer, if unable to fulfil a designated rota shift. Try to not let your helpline partner down and leave her on her own. To inform the Helpline Manager of changes that can be updated. Leave the office tidy, with electricity off, doors and windows locked and cups washed. Report any problems immediately to the Helpline Manager or another worker if unavailable. Female, usually 25+. Consideration will be given to very mature women under 25, who have the relevant life skills and experience or are in appropriate training, Page 1 of 5
Helpline-Role-Desc-PersSpec.docx