documents. This area needs to be considered in relation to the Messaging, Collaboration and Unified Communications Standard. Details elements of managing the service itself, includes full or Service Management self-service, NSW Government Data Centre, and onshore/offshore management. Worker types Use Case / Scenario Description This worker type combines two worker types used in NSW Government standards, namely Task Worker and Knowledge (Office) Worker. Task Worker: Fixed location based worker. Performs a limited set of tasks. A task worker is a person that performs a specific (IT) task all day. Categories include: call centre agents, data capturing clerks and the like. In fact anyone who spends their day primarily using one application to Office-based Worker perform their daily work is defined as a task worker. Knowledge (Office) Worker: Primarily fixed location based worker (however some mobility may be required). Performs a variety of high intensity tasks using information from various sources. Works at any of the tasks of planning, acquiring, searching, analysing, organising, storing, programming, distributing, marketing information, and those who work using the knowledge so produced. This worker type combines two worker types used in NSW Government standards, namely Knowledge (Mobile) Worker and Field (Mobile) Worker. Knowledge (Mobile) Worker: Various locations, often at short notice and always connected. Performs a variety of high-intensity tasks, using information from various sources. Mobile Worker Field (Mobile) Worker: Mostly in the field, rarely in the office and always connected. Performs a variety of tasks. Return to an office occasionally. This segment contains traditional field-based workers such as insurance adjusters, real estate agents, roofing contractors/agents, and sales representatives. The amount of time these individuals spend in the field varies, and often does not directly correspond to the amount of time they spend working remotely. A member of the public who is associated with the document that is Public managed by an agency. APPENDIX B – ABBREVIATIONS AIIA Australian Information Industry Association ASD Australian Security Directorate ASIO Australian Secret Intelligence Organisation CMIS Content Management Interoperability Services CSA Canadian Standards Association DM Document Management GovDC Government Data Centre ICT Information & Communication Technology
documents. This area needs to be considered in relation to the Messaging, Collaboration and Unified Communications Standard. Service Management Details elements of managing the service itself, includes full or self-service, NSW Government Data Centre, and onshore/offshore management. Worker types Use Case / Scenario Description Office-based Worker This worker type combines two worker types used in NSW Government standards, namely Task Worker and Knowledge (Office) Worker. Task Worker: Fixed location based worker. Performs a limited set of tasks. A task worker is a person that performs a specific (IT) task all day. Categories include: call centre agents, data capturing clerks and the like. In fact anyone who spends their day primarily using one application to perform their daily work is defined as a task worker. Knowledge (Office) Worker: Primarily fixed location based worker (however some mobility may be required). Performs a variety of high intensity tasks using information from various sources. Works at any of the tasks of planning, acquiring, searching, analysing, organising, storing, programming, distributing, marketing information, and those who work using the knowledge so produced. Mobile Worker This worker type combines two worker types used in NSW Government standards, namely Knowledge (Mobile) Worker and Field (Mobile) Worker. Knowledge (Mobile) Worker: Various locations, often at short notice and always connected. Performs a variety of high-intensity tasks, using information from various sources. Field (Mobile) Worker: Mostly in the field, rarely in the office and always connected. Performs a variety of tasks. Return to an office occasionally. This segment contains traditional field-based workers such as insurance adjusters, real estate agents, roofing contractors/agents, and sales representatives. The amount of time these individuals spend in the field varies, and often does not directly correspond to the amount of time they spend working remotely. Public A member of the public who is associated with the document that is managed by an agency. APPENDIX B – ABBREVIATIONS AIIA Australian Information Industry Association ASD Australian Security Directorate ASIO Australian Secret Intelligence Organisation CMIS Content Management Interoperability Services CSA Canadian Standards Association DM Document Management GovDC Government Data Centre ICT Information & Communication Technology
ict-procurement-standard-document-management-solutions.docx