RFP Requirement Apple Response The Provider will ensure, at a minimum, that Apple’s proposed solution complies with this all functions of its classroom solution are requirement. reliable and available to the schools during the Period of Prime Usage. This period is 6:00 AM Spares Inventory to 10:00 PM, local time (i.e. Maine local time Apple will furnish schools with spare portable for Maine or Hawaii local time for Hawaii), computing devices, hereafter referred to as Monday-Friday, excluding holidays. During this the Spares Inventory, as well as a support plan period, the required uptime is as follows: for school or district staff to manage the Spares Inventory. The spares will be available Uptime to meet the uptime goals and also to conform Period of Prime Usage Percentage to the other requirements of the RFP. We will provide a spares inventory equal to 2% of the 7:00 AM to 3:00 PM, local time, total in-use devices, or at least 1 per building. Monday-Friday, 99% Upon award, Apple will work with the State of excluding state holidays Maine to refine a plan for managing the Spares Inventory. This plan will be based on our 6:00 AM to 7:00 AM and experience from the last ten years. It will 3:00 PM to 10:00 PM 95% include coordination with local schools to Monday-Friday, maintain an adequate inventory of spares for excluding state holidays the specific purpose of achieving the next day return-to-service requirement of this No scheduled downtime will be allowed for response. It is this Spares Inventory that will the instructional technology infrastructure provide support to the assurance that no except (1) for scheduled preventative student is without a system for more than a maintenance, or (2) with the approval of the school day. Management and auditing of this local school coordinator for issues affecting process by the local schools is critical to only the local school, or (3) with the approval achieving the bid requirements. of the Department Agreement Administrator for system-wide outages. This infrastructure includes the wireless LAN, servers, remote access and any other vendor-installed equipment. 8.2. Device Reliability RFP Requirement Apple Response The solution will provide device reliability and The combination of Apple’s Warranty, the a service level that ensures no student is AppleCare Protection Plan, spares pool, buffer
RFP Requirement Apple Response The Provider will ensure, at a minimum, that all functions of its classroom solution are reliable and available to the schools during the Period of Prime Usage. This period is 6:00 AM to 10:00 PM, local time (i.e. Maine local time for Maine or Hawaii local time for Hawaii), Monday-Friday, excluding holidays. During this period, the required uptime is as follows: Apple’s proposed solution complies with this requirement. Spares Inventory Apple will furnish schools with spare portable computing devices, hereafter referred to as the Spares Inventory, as well as a support plan for school or district staff to manage the Spares Inventory. The spares will be available to meet the uptime goals and also to conform to the other requirements of the RFP. We will provide a spares inventory equal to 2% of the total in-use devices, or at least 1 per building. Upon award, Apple will work with the State of Maine to refine a plan for managing the Spares Inventory. This plan will be based on our experience from the last ten years. It will include coordination with local schools to maintain an adequate inventory of spares for the specific purpose of achieving the next day return-to-service requirement of this response. It is this Spares Inventory that will provide support to the assurance that no student is without a system for more than a school day. Management and auditing of this process by the local schools is critical to achieving the bid requirements. Period of Prime Usage Uptime Percentage 7:00 AM to 3:00 PM, local time, Monday-Friday, excluding state holidays 99% 6:00 AM to 7:00 AM and 3:00 PM to 10:00 PM Monday-Friday, excluding state holidays 95% No scheduled downtime will be allowed for the instructional technology infrastructure except (1) for scheduled preventative maintenance, or (2) with the approval of the local school coordinator for issues affecting only the local school, or (3) with the approval of the Department Agreement Administrator for system-wide outages. This infrastructure includes the wireless LAN, servers, remote access and any other vendor-installed equipment. 8.2. Device Reliability RFP Requirement Apple Response The solution will provide device reliability and a service level that ensures no student is The combination of Apple’s Warranty, the AppleCare Protection Plan, spares pool, buffer
1420832123_MLTI%20RFP%20201210412-Apple%20Inc.docx