be provided within eight hours following the identification of the major security incident. The WSP Project Manager, in his sole discretion, may require Contractor to update this report and assessment on an hourly or basis depending on criticality, status, and possible impact to WSP. System and Every System and Hosting Services component must have Hosting Availability for WSP in accordance with Specifications 99.99% Services of the time 24 hours/day, seven days per week for both the Availability <<application name>><<application name>> applications System and Contractor must meet the following response time Performance Hosting Standards for the System and Hosting Services for up to 5500 Services customers connected via the ACCESS switch, and 85 90 – Performance customers connected in <<Divison>>, supporting an average of Response 135,000 transactions per day: – Times Record Inquiry Search Response Time: The time elapsed from receipt of the transaction by the Contractor from the switch vendor at the network demarcation point until the Contractor completes delivery of the transaction to the switch vendor at the demarcation point must not exceed 1 seconds 95% of the time for any inquiry by State staff. Record Create, Update, Delete Response Time: The elapsed time from receipt of the transaction by the Contractor from the switch vendor at the network demarcation point until the Contractor completes delivery of the transaction back to the switch vendor at the demarcation point must not exceed 2 seconds 95% of the time for any create, update, or delete transactions System and Contractor must meet the following response time Performance Hosting Standards for the System and Hosting Services for up to 85 90 – Services customers connected via the WSP Network in <<Divison>>,
be provided within eight hours following the identification of the major security incident. The WSP Project Manager, in his sole discretion, may require Contractor to update this report and assessment on an hourly or basis depending on criticality, status, and possible impact to WSP. System and Hosting Services Availability Every System and Hosting Services component must have Availability for WSP in accordance with Specifications 99.99% of the time 24 hours/day, seven days per week for both the <<application name>><<application name>> applications System and Hosting Services Performance – Response Times Contractor must meet the following response time Performance Standards for the System and Hosting Services for up to 5500 customers connected via the ACCESS switch, and 85 – 90 customers connected in <<Divison>>, supporting an average of 135,000 transactions per day: Record Inquiry Search Response Time: The time elapsed from receipt of the transaction by the Contractor from the switch vendor at the network demarcation point until the Contractor completes delivery of the transaction to the switch vendor at the demarcation point must not exceed 1 seconds 95% of the time for any inquiry by State staff. Record Create, Update, Delete Response Time: The elapsed time from receipt of the transaction by the Contractor from the switch vendor at the network demarcation point until the Contractor completes delivery of the transaction back to the switch vendor at the demarcation point must not exceed 2 seconds 95% of the time for any create, update, or delete transactions System and Hosting Services Contractor must meet the following response time Performance Standards for the System and Hosting Services for up to 85 – 90 customers connected via the WSP Network in <<Divison>>,
J2-WSP-Cloud-Based-Model-Contract.docx