Total number on list waiting for face to face 143 N/A N/A 87 N/A N/A 230 visit at period end Total number that had face to face visit at 197 66 3 97 32 1 294 period end Total number closed within 244 81 4 119 40 2 363 period Number of cases closed within period N/A 79 N/A N/A 279 that had 200 N/A received a visit Demand is similar to previous years with a forecast of approximately 2000 enquiries for the year. 81% of customers received a visit in the North before closing the enquiry whilst this was 66% in the South. There were 230 cases awaiting a visit at the end of the Quarter. 4 HEART service Interventions Interventions North South Quarterly Total Finance Support Charity support 3 0 3 Direct payment Code Code – social care Required Required Maximising income - 12 24 36 Benefits DFG Means Test 98 Code 98 Required Energy Efficiency Energy Efficiency 0 0 0 Advice Energy efficiency Code Code 0 survey required required Energy efficiency Code Code 0 referral required required Falls and Safety Falls prevention Code Code 0 assessment required required Falls prevention Code Code 0 works carried out required required Home safety survey 0 N/A 0 Home Safety works 0 N/A 0 carried out
Total number on list waiting for face to face visit at period end 143 N/A N/A 87 N/A N/A 230 Total number that had face to face visit at period end 197 66 3 97 32 1 294 Total number closed within period 244 81 4 119 40 2 363 Number of cases closed within period that had received a visit 200 N/A N/A 79 N/A N/A 279 Demand is similar to previous years with a forecast of approximately 2000 enquiries for the year. 81% of customers received a visit in the North before closing the enquiry whilst this was 66% in the South. There were 230 cases awaiting a visit at the end of the Quarter. 4 HEART service Interventions Interventions North South Quarterly Total Finance Support Charity support 3 0 3 Direct payment – social care Code Required Code Required Maximising income - Benefits 12 24 36 DFG Means Test 98 Code Required 98 Energy Efficiency Energy Efficiency Advice 0 0 0 Energy efficiency survey Code required Code required 0 Energy efficiency referral Code required Code required 0 Falls and Safety Falls prevention assessment Code required Code required 0 Falls prevention works carried out Code required Code required 0 Home safety survey 0 N/A 0 Home Safety works carried out 0 N/A 0
HEART%20Performance%20Report%201st%20April%2017%20-%2030th%20June%2017%20docx.docx