3 Resource TRD MVD, and High High Coordinate None. availability for TRD IVR regarding design review resources are resources with and UAT testing. primarily Milagro team engaged in the starting Milagro project. 02/09/2011 at The same the DRIVE resources will MVD PM be needed meeting. during Design and again at UAT for the IVR/VP project. 4 Connectivity With the ACD Low High The design of the None. drop resulting in portion of the architecture Call Center architecture allows the Call being partially housed Center to unavailable. in Simms and continue partially at the receiving and ACS datacenter, handling calls, the possibility without the exists that intelligence connectivity providing by could be lost ACD. between Montoya Call Center and the hardware and software at Simms.
3 Resource availability for design review and UAT testing. TRD MVD, and TRD IVR resources are primarily engaged in the Milagro project. The same resources will be needed during Design and again at UAT for the IVR/VP project. High High Coordinate regarding resources with Milagro team starting 02/09/2011 at the DRIVE MVD PM meeting. None. 4 Connectivity drop resulting in Call Center being unavailable. With the ACD portion of the architecture partially housed in Simms and partially at the ACS datacenter, the possibility exists that connectivity could be lost between Montoya Call Center and the hardware and software at Simms. Low High The design of the architecture allows the Call Center to continue receiving and handling calls, without the intelligence providing by ACD. None.
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