Scope of Change Technology Infrastructure Application Systems Organization Structure Staffing of the work Management of the work Policies/Processes Business Rules The work itself Facilities and location of work Identifying potential areas of change (e.g. where to increase productivity) 3 Step Process: Data Collection Analysis Decision Data Collection You can interview but observations are definitely preferred What Collect information through observations Who Strike forces, Change team at the initial stage Where At the worksite How* Collect information in multiple visits by observing the actual work Use collected information to identify problems with current processes Get validation from employees that they are actual problems. Let them relate the impact Talk with employees about possible solutions. (Some may serve as quick hits) Define short and long-term changes and determine benefits of changes Chart out plan for getting from current to future situations Why Information can be validated immediately Requirements are more precise and complete, Benefits are more tangible Employees become more interested and involved from collaboration Being at the actual site means time is spent more effectively and efficiently *See Notes for Guidelines & more info Analysis Make use of following analysis: Basic information flow for processes Shadow systems workflow Business rules needed Issues in the workflow and where Exception workflow Input/output volume they occur Rework workflow Quick hits? Boundaries between departments To produce the following: Identify current processes and work Determine problems and opportunities (a situation in the business unit where change would be beneficial) Enter opportunities into database Score the combined processes (See Notes for factors to consider) Decision Top 3 based on: Impact if not implemented Change objectives alignment Time required Tangible benefits Change strategy alignment Scope of change Easiest to implement
Scope of Change Technology Infrastructure Staffing of the work Business Rules Application Systems Management of the work The work itself Organization Structure Policies/Processes Facilities and location of work Identifying potential areas of change (e.g. where to increase productivity) 3 Step Process: Data Collection Analysis Decision Data Collection You can interview but observations are definitely preferred What Collect information through observations Who Strike forces, Change team at the initial stage Where At the worksite How* Collect information in multiple visits by observing the actual work Use collected information to identify problems with current processes Get validation from employees that they are actual problems. Let them relate the impact Talk with employees about possible solutions. (Some may serve as quick hits) Define short and long-term changes and determine benefits of changes Chart out plan for getting from current to future situations Why Information can be validated immediately Requirements are more precise and complete, Benefits are more tangible Employees become more interested and involved from collaboration Being at the actual site means time is spent more effectively and efficiently *See Notes for Guidelines & more info Analysis Make use of following analysis: Basic information flow for processes Issues in the workflow and where they occur Boundaries between departments Shadow systems workflow Exception workflow Rework workflow Business rules needed Input/output volume Quick hits? To produce the following: Identify current processes and work Determine problems and opportunities (a situation in the business unit where change would be beneficial) Enter opportunities into database Score the combined processes (See Notes for factors to consider) Decision Top 3 based on: Impact if not implemented Tangible benefits Easiest to implement Change objectives alignment Change strategy alignment Time required Scope of change
IS4203%20-%20Revision.docx