7.0 Emergency Change Process RACI Matrix An authority matrix is a tool used to help understand which parties need to be involved in changes and their level of involvement. Change Change Change CAB ECAB Change Change User Tier 1 Mgmt Manager Coordinator Tester Implementer Process Roles Process Owner Activities Within Process 7.1 Convene OIT ECAB A R C C C I I 7.2 Assess Impact, Risk, Timing, and A R R/C C C C C I Urgency 7.3 Record Change if Time Allows A R C C/I D.7.4 Emergency? A R C C C I D.7.5 Approved? A R C I I I 7.6 Prepare Change & Remediation Plan, A R C C/I C/I I if Possible D.7.7 Time for Testing? A R C C C I 7.8 Conduct Emergency Testing A C C R C I D.7.9 Test successful? A R C C I D.7.10 Continue Building Change? A R C C C C/I I 7.11 Coordinate Change Implementation A C R C I I 7.12 Deploy Change A C C R I I D.7.13 Produced Expected Results? A R C C I
7.0 Emergency Change Process RACI Matrix An authority matrix is a tool used to help understand which parties need to be involved in changes and their level of involvement. Process Roles Activities Within Process Change Mgmt Process Owner Change Manager Change Coordinator CAB ECAB Change Tester Change Implementer User Tier 1 7.1 Convene OIT ECAB A R C C C I I 7.2 Assess Impact, Risk, Timing, and Urgency A R R/C C C C C I 7.3 Record Change if Time Allows A R C C/I D.7.4 Emergency? A R C C C I D.7.5 Approved? A R C I I I 7.6 Prepare Change & Remediation Plan, if Possible A R C C/I C/I I D.7.7 Time for Testing? A R C C C I 7.8 Conduct Emergency Testing A C C R C I D.7.9 Test successful? A R C C I D.7.10 Continue Building Change? A R C C C C/I I 7.11 Coordinate Change Implementation A C R C I I 7.12 Deploy Change A C C R I I D.7.13 Produced Expected Results? A R C C I
ITSM-Process-Description---Change-Management---Final.docx