System is only for in-house use Alternate versions need to be created for outside use and access to Comcast’s backend systems would need to be reduced Features Baseline ID Feature Priority Effort Risk Stability MOV 1 Access Critical Medium Medium High 2 & 3 customer target list 6 Give location Critical Medium Low High 1 & 2 sensitive quotes 7 Retrieve plan Critical Medium Low High 2 options & bundles 9 Capture/update Critical Low Medium High 1 & 2 customer information 10 Capture Critical High Medium High 2 & 3 customer payment information (includes billing preferences) 20 Support Critical Medium High High 2 rep login and user profiles 21 Override Critical Low Medium Medium 2 standard pricing to tailor service package
System is only for in-house use Alternate versions need to be created for outside use and access to Comcast’s backend systems would need to be reduced Features Baseline ID Feature Priority Effort Risk Stability MOV 1 Access customer target list Critical Medium Medium High 2 & 3 6 Give location sensitive quotes Critical Medium Low High 1 & 2 7 Retrieve plan options & bundles Critical Medium Low High 2 9 Capture/update customer information Critical Low Medium High 1 & 2 10 Capture customer payment information (includes billing preferences) Critical High Medium High 2 & 3 20 Support rep login and user profiles Critical Medium High High 2 21 Override standard pricing to tailor service package Critical Low Medium Medium 2
INFO627SRSmPOSComcast.docx