Hotel Receptionist The Key Collection operate a number of hotels, guesthouses and serviced apartments throughout Dublin city centre. As our business continues to grow we are looking to expand our team. We are currently looking for experienced full time receptionists to assist us with the running of our serviced properties in Dublin 1 and Dublin 2. You will be very customer service driven whilst being highly organised and extremely efficient. This is a full time role and the roster is carried out over a 7 day period and will require both early shifts and late shifts. Key Responsibilities: Greeting guests in a warm and friendly manner. Check in and check out guests to the company standards. Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively. Liase with all managers on any issues and concerns. Ensure all checklists are completed thoroughly and correctly. Balance cash and credit cards at end of the shift. Answering the telephone in a friendly and professional manner. Dealing with requests, queries and suggestions and resolving guest complaints, quickly and efficiently. Inputting high volume reservations correctly and noting any special requests. Promoting and selling the at all times. Hotel’s facilities Ensuring billing is correctly carried out to the hotel standards. Liaise with Housekeeping services as required. Other duties as required. Skills & Attributes: Previous experience in a Hotel Reception / Serviced apartments an advantage Excellent written and spoken English Flexible with working hours Ability to work under pressure and excellent team player Track record of accuracy and attention to detail Job Type: Full-time
Hotel Receptionist The Key Collection operate a number of hotels, guesthouses and serviced apartments throughout Dublin city centre. As our business continues to grow we are looking to expand our team. We are currently looking for experienced full time receptionists to assist us with the running of our serviced properties in Dublin 1 and Dublin 2. You will be very customer service driven whilst being highly organised and extremely efficient. This is a full time role and the roster is carried out over a 7 day period and will require both early shifts and late shifts. Key Responsibilities: Greeting guests in a warm and friendly manner. Check in and check out guests to the company standards. Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively. Liase with all managers on any issues and concerns. Ensure all checklists are completed thoroughly and correctly. Balance cash and credit cards at end of the shift. Answering the telephone in a friendly and professional manner. Dealing with requests, queries and suggestions and resolving guest complaints, quickly and efficiently. Inputting high volume reservations correctly and noting any special requests. Promoting and selling the Hotel’s facilities at all times. Ensuring billing is correctly carried out to the hotel standards. Liaise with Housekeeping services as required. Other duties as required. Skills & Attributes: Previous experience in a Hotel Reception / Serviced apartments an advantage Excellent written and spoken English Flexible with working hours Ability to work under pressure and excellent team player Track record of accuracy and attention to detail Job Type: Full-time
hotel_receptionist_advertisment.docx