You will be asked for a password, default password is 1234 you MUST alter this straight away to a more secure password! (when she say’s £ she means #) This system automatically starts to play your messages after you enter the password. To get to the main menu keep pressing #. Then press 5 mail box settings’ and then 4 ‘modify user settings’ to set your new password. ‘modify Call Divert If you wish to divert your line somewhere when you are away (rather than go to voicemail) you can by creating a new status. Warning: If you wish to create a status for a particular purpose other than the one identified below, please consult ISS as they will need to check that what you want to set will not cause problems to other areas Go to and ‘Tools’ ‘Settings’ With highlighted in the left, click on ‘Personal’ ‘Profile’ Click on new’ at the bottom of the screen ‘Add As an example, to create a Divert to send your BCM extension to iTeam hunt group 1977 - adjust the settings to match the below in the red box (note the number in forwarding should say 1976) ‘free Click and ‘Add’ ‘Close’ You will now be able to select iTeam Hunt’ from the profile drop down ‘Divert iTeam Assistants logging off during the day when logging out of BCM during the working day (e.g. part – time staff leaving) leave your setting as iTeam hunt’ before you close BCM so that the team can ‘Divert continue to answer calls to your line when you’ve logged off. Call waiting It is possible to have a personal queue so you are on a call and will be notified of a subsequent caller by a sound coming through over your current call. This will apply if you are on a call from a non-personal queue (i.e. on telephony duty).
You will be asked for a password, default password is 1234 you MUST alter this straight away to a more secure password! (when she say’s £ she means #) This system automatically starts to play your messages after you enter the password. To get to the main menu keep pressing #. Then press 5 ‘modify mail box settings’ and then 4 ‘modify user settings’ to set your new password. Call Divert If you wish to divert your line somewhere when you are away (rather than go to voicemail) you can by creating a new status. Warning: If you wish to create a status for a particular purpose other than the one identified below, please consult ISS as they will need to check that what you want to set will not cause problems to other areas Go to ‘Tools’ and ‘Settings’ With ‘Personal’ highlighted in the left, click on ‘Profile’ Click on ‘Add new’ at the bottom of the screen As an example, to create a Divert to send your BCM extension to iTeam hunt group 1977 - adjust the settings to match the below in the red box (note the number in ‘free forwarding should say 1976) Click ‘Add’ and ‘Close’ You will now be able to select ‘Divert iTeam Hunt’ from the profile drop down iTeam Assistants logging off during the day – when logging out of BCM during the working day (e.g. part time staff leaving) leave your setting as ‘Divert iTeam hunt’ before you close BCM so that the team can continue to answer calls to your line when you’ve logged off. Call waiting It is possible to have a personal queue so you are on a call and will be notified of a subsequent caller by a sound coming through over your current call. This will apply if you are on a call from a non-personal queue (i.e. on telephony duty).
iTeamBCMvoicemailandstatus.docx