The services major adaptations supply chain is effectively the contractors that deliver the adaptations. Ensuring high quality performance from the contractors is important to the overall delivery and customer satisfaction. From all the customers surveyed the following percentages were achieved during Quarter 1 from the customer surveys. North Themes North South HEART % (good % (good Service and above) and Score of good or above as a total percentage above) Polite and courteous 100% No Data 100% Cleanliness 94% No Data 94% Quality of work 100% No Data 100% Timekeeping 100% No Data 100% Choice of materials 100% No Data 100% 16 Complaints & Compliments The service currently logs complaints and compliments with WCC customer services team to collate the data across Warwickshire, however retrieval of statistics is an area for improvement when HEART is fully implemented. There were no recorded complaints or compliments within the North during the final quarter of 2016/17. 17 Head of Service Report Great progress has been mode over the year with the HEART partnership coming in to being in December 2016 but effective from October 2016 within the North Service. Also immediately after this WDC and SDC agreed to join the partnership and therefore work commenced to bring the South Team fully within the service. Partners achieved the full 6 organisation partnership by 1st April 2017. This has inevitably affected performance in the later quarters of this year and most likely in to the 1st quarter of 2017/18 when the South team will be begin to use the equipment, systems and procedures of NBBC.
The services major adaptations supply chain is effectively the contractors that deliver the adaptations. Ensuring high quality performance from the contractors is important to the overall delivery and customer satisfaction. From all the customers surveyed the following percentages were achieved during Quarter 1 from the customer surveys. North Themes North % (good and above) South % (good and above) HEART Service Score of good or above as a total percentage Polite and courteous 100% No Data 100% Cleanliness 94% No Data 94% Quality of work 100% No Data 100% Timekeeping 100% No Data 100% Choice of materials 100% No Data 100% 16 Complaints & Compliments The service currently logs complaints and compliments with WCC customer services team to collate the data across Warwickshire, however retrieval of statistics is an area for improvement when HEART is fully implemented. There were no recorded complaints or compliments within the North during the final quarter of 2016/17. 17 Head of Service Report Great progress has been mode over the year with the HEART partnership coming in to being in December 2016 but effective from October 2016 within the North Service. Also immediately after this WDC and SDC agreed to join the partnership and therefore work commenced to bring the South Team fully within the service. Partners achieved the full 6 organisation partnership by 1st April 2017. This has inevitably affected performance in the later quarters of this year and most likely in to the 1st quarter of 2017/18 when the South team will be begin to use the equipment, systems and procedures of NBBC.
HEART%20Performance%20Report%201st%20January%20-%2031st%20March%2017%20docx.docx