Appendix B Open Door Team measuring the impact – Aim/objective Source Measurement tool Next Dates 1 Deliver a coherent and connected Project overview Weekly survey to Weekly service document Weekly lesson log Weekly 2 Reduce number of queries with Impact meeting 1 Manual sampling of 30 SC meeting with Monthly multiple professional services staff queries per month HT 11/01/2016 involvement 3 Increase number of queries dealt Impact meeting 1 Manual counts SC meeting with Monthly with in consultation with academic HT 11/01/2016 colleagues 4 Reduce resolution times for queries Project overview Infohub Complete Monthly document 5 Student satisfaction with experience Project overview Quick surveys with TBC of using ODT document users RY to investigate Mystery shopping Mystery Shopping 6 Improved information flow between Project overview Manual counts: SC meeting with Monthly professional services and document Proactive contact from HT 11/01/2016 academics responsible for modules SAT/SAs to and programmes Academics Proactive contact from Academic to SAT/SAs of FET academics using Infohub 7 Improved sense of staff satisfaction Project overview Focus groups and SC to draw up 15 Jan within professional services and document interviews plans for pre- and 15 March increased sense of integration with post-launch data 24 May the academic teams delivering gathering Dates TBC programmes
Appendix B Open Door Team – measuring the impact Aim/objective Source Measurement tool Next Dates 1 Deliver a coherent and connected service Project overview document Weekly survey to Weekly Weekly lesson log Weekly 2 Reduce number of queries with multiple professional services staff involvement Impact meeting 1 Manual sampling of 30 queries per month SC meeting with HT 11/01/2016 Monthly 3 Increase number of queries dealt with in consultation with academic colleagues Impact meeting 1 Manual counts SC meeting with HT 11/01/2016 Monthly 4 Reduce resolution times for queries Project overview document Infohub Complete Monthly 5 Student satisfaction with experience of using ODT Project overview document Quick surveys with users Mystery shopping RY to investigate Mystery Shopping TBC 6 Improved information flow between professional services and academics responsible for modules and programmes Project overview document Manual counts: Proactive contact from SAT/SAs to Academics Proactive contact from Academic to SAT/SAs of FET academics using Infohub SC meeting with HT 11/01/2016 Monthly 7 Improved sense of staff satisfaction within professional services and increased sense of integration with the academic teams delivering programmes Project overview document Focus groups and interviews SC to draw up plans for pre- and post-launch data gathering 15 Jan 15 March 24 May Dates TBC
Integrated-Services-Open-Door-Team-Equality-Analysis-Form.docx