CQC preparation –ongoing Carers Health Checks on carers register will be invited for Carers Health Check with Practice nurse –patients and offered flu vaccination Learning Disability Checks are being offered Learning Disability Annual Review –Patients Practice Newsletter /website regular articles from Patient Forum Group. –need Patient Forum Notice Board photographs, contact details, background information. Matthew taking –need photos of members today with their consent to enable patients to identify their patient forum members. Patient forum representatives are also planning to come into the practice to discuss various aspects of service. Relevant questions for survey to be forward to Julia. Telephone system update /practice processes to free up incoming lines. Julia and Dr Chadwick have met with NECS regarding telephone system. Julia invited members to meet with NECS before system agreed. John Webb and David happy to be involved. Julia has identified some reasons why incoming lines are being blocked and plans are in place to alleviate this. Promotion of Patient Access to book appointments on-line and order repeat prescriptions. Meeting with Kaye Renwick from NHS England regarding Patient Access and promotion to patients.Will be a contractual requirement from April 2016 for Practices to make read coded data available to patients where appropriate.. Kaye happy to attend a future meeting. Work to be done with practices /clinicians. Julia asked members of forum representatives to help with patient access to medical records/ Future meeting to be arranged with NHS England. Prescription line. Currently open all day. Request to review. Possible times 10.30am -12.00pm, 1.00pm Patient forum members agreed to principle of changing to free up telephone access and promote on line ordering of prescriptions on-line booking of appointments. Elephant kiosk and family test. We are low on numbers recorded. Practice plan to make this a –friends priority during flu system. Better Health at Work Award practice will know by end of September if successful in achieving Continuing – Excellence Award. Practice Redecoration to replace chairs in waiting areas and some consultation rooms –need Flooring has been replaced in Rooms 6, 8 and 9 Curtains ordered for all rooms Plan for Colour scheme of chairs and mix of chairs Notice Board to go up in foyer area as patients come in
CQC –ongoing preparation Carers Health Checks –patients on carers register will be invited for Carers Health Check with Practice nurse and offered flu vaccination Learning Disability Checks –Patients are being offered Learning Disability Annual Review Practice Newsletter /website –need regular articles from Patient Forum Group. Patient Forum Notice Board –need photographs, contact details, background information. Matthew taking photos of members today with their consent to enable patients to identify their patient forum members. Patient forum representatives are also planning to come into the practice to discuss various aspects of service. Relevant questions for survey to be forward to Julia. Telephone system update /practice processes to free up incoming lines. Julia and Dr Chadwick have met with NECS regarding telephone system. Julia invited members to meet with NECS before system agreed. John Webb and David happy to be involved. Julia has identified some reasons why incoming lines are being blocked and plans are in place to alleviate this. Promotion of Patient Access to book appointments on-line and order repeat prescriptions. Meeting with Kaye Renwick from NHS England regarding Patient Access and promotion to patients.Will be a contractual requirement from April 2016 for Practices to make read coded data available to patients where appropriate.. Kaye happy to attend a future meeting. Work to be done with practices /clinicians. Julia asked members of forum representatives to help with patient access to medical records/ Future meeting to be arranged with NHS England. Prescription line. Currently open all day. Request to review. Possible times 10.30am -12.00pm, 1.00pm Patient forum members agreed to principle of changing to free up telephone access and promote on line ordering of prescriptions on-line booking of appointments. Elephant kiosk –friends and family test. We are low on numbers recorded. Practice plan to make this a priority during flu system. Better Health at Work Award – practice will know by end of September if successful in achieving Continuing Excellence Award. Practice Redecoration –need to replace chairs in waiting areas and some consultation rooms Flooring has been replaced in Rooms 6, 8 and 9 Curtains ordered for all rooms Plan for Colour scheme of chairs and mix of chairs Notice Board to go up in foyer area as patients come in
PFG%20Meeting%20Minutes%201st%20September%202015.docx