Page intentionally blank Guide 1 Unit Code Unit Title SITXADM001A Perform office procedures SITXCOM001A Work with colleagues and customers SITXCOM002A Work in a socially diverse environment (Note: The evidence for this could be incorporated into Guides 2 and 3.) 1. Provide a portfolio of documents or correspondence that you have created. This may include: mail customer records incoming and outgoing correspondence files letters facsimiles memos reports menus financial records invoices receipts. Your evidence should include examples of internal communications with colleagues. 2. Describe the processes and procedures for: organisation’s processing office documents safe use of office equipment identification and reporting of equipment malfunctions standards for correspondence completion of office administrative activities, eg job roles, specifications, duties and operations, eg filing, storage and security of documents personal presentation standards customer complaints.
Page intentionally blank Guide 1 Unit Code Unit Title SITXADM001A Perform office procedures SITXCOM001A Work with colleagues and customers SITXCOM002A Work in a socially diverse environment (Note: The evidence for this could be incorporated into Guides 2 and 3.) 1. Provide a portfolio of documents or correspondence that you have created. This may include: mail customer records incoming and outgoing correspondence files letters facsimiles memos reports menus financial records invoices receipts. Your evidence should include examples of internal communications with colleagues. 2. Describe the organisation’s processes and procedures for: processing office documents safe use of office equipment identification and reporting of equipment malfunctions standards for correspondence completion of office administrative activities, eg job roles, specifications, duties and operations, eg filing, storage and security of documents personal presentation standards customer complaints.
HTT1247_RPLTourism.docx