issues will be forwarded through the Service Catalog Maintenance Process. Stakeholders will be kept informed annually or as needed. 1.3 Communicate with Stakeholders Purpose Provide transparent communication with all stakeholders Guiding Principle Stakeholders will be kept informed about changes to the services within the Service Catalog and process performance on no less than an annual basis Inputs Review summaries Procedure or Work Instruction Provide executive summary to stakeholders as required Steps Outputs Executive summary, Stakeholder updates Metric N/A Service Catalog Review Process RACI Matrix SC Process Service Owner / Owner / Service Activity Manager Provider Customer Stakeholder CITO Staff 1.1 A,R C Review KPI Metrics 1.2 A,R C Review Service Template D.1.1 A,R C Quality Issue or Update Required Decision 1.3 A,R C I I Communicate with Stakeholders
issues will be forwarded through the Service Catalog Maintenance Process. Stakeholders will be kept informed annually or as needed. 1.3 Communicate with Stakeholders Purpose Provide transparent communication with all stakeholders Guiding Principle Stakeholders will be kept informed about changes to the services within the Service Catalog and process performance on no less than an annual basis Inputs Review summaries Procedure or Work Instruction Steps Provide executive summary to stakeholders as required Outputs Executive summary, Stakeholder updates Metric N/A Service Catalog Review Process RACI Matrix Activity SC Process Owner / Manager Service Owner / Provider Service Customer Stakeholder CITO Staff 1.1 Review KPI Metrics A,R C 1.2 Review Service Template A,R C D.1.1 Quality Issue or Update Required Decision A,R C 1.3 Communicate with Stakeholders A,R C I I
ITSMProcessDescription-ServiceCatalogManagmeent-Draft.docx