PERSON SPECIFICATION IT Support Engineer (1st/2nd Line) Factor Essential Desirable How Assessed Qualifications Formal IT related training such as MCSE, Application form MCP or the equivalent Documents Related degree Application form Documents Experience Full driving Licence + access to vehicle Application form Understanding of Windows operating Application form systems to include Windows servers Interview 2008/12, Windows 10 Pro, Win 7 pro, Active directory, Switches and Firewalls Understanding of MS Office (2010 onwards) Application form and Exchange server Interview Understanding of virtualised environments Application form Interview Understanding or Virtual Private Networks Application form Interview Basic understanding of SQL Server Application form 2008/2012 Interview Experience of hardware installations and Application form configurations Interview Experience of carrying out general admin Application form duties to the network infrastructure and Interview provide IT support Planning & Excellent organisational skills with the ability Interview Organisation of to manage priorities and work to deadlines Work The ability to perform a variety of general Interview admin tasks on MS products The ability to troubleshoot a variety of IT Interview related issues and resolve user issues Skills Excellent communication skills with the Interview ability to convey ideas and offer IT solutions to staff members of all levels High degree of accuracy and attention to Application form detail Interview The ability to provide concise documentation Interview The ability to quickly learn new operating Interview procedures and maintain established systems Personal Ability to work on own initiative and make Interview Attributes balanced decisions Approachable with good interpersonal skills Interview and the ability to interact with staff effectively at all levels Customer focused approach with the ability Interview to support non-technical users and explain complex IT concepts in simple terms The ability to work as part of a small team, Interview ensuring good communication with other members of the team
PERSON SPECIFICATION IT Support Engineer (1st/2nd Line) Factor Essential Desirable How Assessed Qualifications Formal IT related training such as MCSE, MCP or the equivalent Application form Documents Related degree Application form Documents Experience Full driving Licence + access to vehicle Application form Understanding of Windows operating systems to include Windows servers 2008/12, Windows 10 Pro, Win 7 pro, Active directory, Switches and Firewalls Application form Interview Understanding of MS Office (2010 onwards) and Exchange server Application form Interview Understanding of virtualised environments Application form Interview Understanding or Virtual Private Networks Application form Interview Basic understanding of SQL Server 2008/2012 Application form Interview Experience of hardware installations and configurations Application form Interview Experience of carrying out general admin duties to the network infrastructure and provide IT support Application form Interview Planning & Organisation of Work Excellent organisational skills with the ability to manage priorities and work to deadlines Interview The ability to perform a variety of general admin tasks on MS products Interview The ability to troubleshoot a variety of IT related issues and resolve user issues Interview Skills Excellent communication skills with the ability to convey ideas and offer IT solutions to staff members of all levels Interview High degree of accuracy and attention to detail Application form Interview The ability to provide concise documentation Interview The ability to quickly learn new operating procedures and maintain established systems Interview Personal Attributes Ability to work on own initiative and make balanced decisions Interview Approachable with good interpersonal skills and the ability to interact with staff effectively at all levels Interview Customer focused approach with the ability to support non-technical users and explain complex IT concepts in simple terms Interview The ability to work as part of a small team, ensuring good communication with other members of the team Interview
IT-Support-Engineer--Person-Specification.docx