1.6 Monitor performance, products Monitoring performance, products and services depends on collecting, collating and/or services and developments and interpreting the results of data and information in order to be able to agree in areas that on the standards required. Following on, once standards have been agreed, may benefit from innovation subsequent data collected can then be judged to be above, on or below the required standard (sometimes called the benchmark) and adjustments can be made to increase outputs or improve levels of service and/or quality of products. In this criterion the learner is required to provide evidence that he or she has monitored performance, products and/or services and developments in areas that may benefit from innovation 1.7 Analyse valid information to When information is collected and used for performance monitoring, there needs identify opportunities for innovation to be confidence in the fact that it is taken from trusted sources, is reliable in and improvement terms of method of collection, is recently obtained and is relevant to the product or service. The term is taken to mean factual or based on truth; this might ‘valid’ also mean legally and ethically sound. In this criterion the learner is required to provide evidence that he or she has analysed valid information to identify two or more opportunities for innovation and improvement 2. Be able to generate 2.1 Generate ideas for Depending on the size, type and culture of the organisation, can be and test ideas for innovation or improvement that generated informally, such as in a team meeting with open discussion, a innovation and meet the agreed brainstorming exercise, usually as part of time out of the working day or more improvement criteria formally using more structured and techniques’. Examples include Kaizen ‘tools and force field analysis. In this criterion the learner is required to provide evidence that he or he has : Identified the criteria (i.e. the brief) used for the selection of potential ideas for innovation or improvement Generated two separate ideas demonstrating innovation or improvement on products, processes or service delivery that meet the agreed criteria 2.2 Test selected ideas that meet Testing for means looking at the existing business or proposed ideas to ‘viability’ viability criteria determine whether there is a with the organisation in terms of the nature and ‘fit’ type of the business. How would the innovation or improvement affect the customer, perhaps by adding value to the service or product? In this criterion the learner is required to provide evidence that he or he has : Tested two selected ideas and gathered information that would support the claim that the ideas were viable options
1.6 Monitor performance, products and/or services and developments in areas that may benefit from innovation Monitoring performance, products and services depends on collecting, collating and interpreting the results of data and information in order to be able to agree on the standards required. Following on, once standards have been agreed, subsequent data collected can then be judged to be above, on or below the required standard (sometimes called the benchmark) and adjustments can be made to increase outputs or improve levels of service and/or quality of products. In this criterion the learner is required to provide evidence that he or she has monitored performance, products and/or services and developments in areas that may benefit from innovation 1.7 Analyse valid information to identify opportunities for innovation and improvement When information is collected and used for performance monitoring, there needs to be confidence in the fact that it is taken from trusted sources, is reliable in terms of method of collection, is recently obtained and is relevant to the product or service. The term ‘valid’ is taken to mean factual or based on truth; this might also mean legally and ethically sound. In this criterion the learner is required to provide evidence that he or she has analysed valid information to identify two or more opportunities for innovation and improvement 2. Be able to generate and test ideas for innovation and improvement 2.1 Generate ideas for innovation or improvement that meet the agreed criteria Depending on the size, type and culture of the organisation, can be generated informally, such as in a team meeting with open discussion, a brainstorming exercise, usually as part of time out of the working day or more formally using more structured ‘tools and techniques’. Examples include Kaizen and force field analysis. In this criterion the learner is required to provide evidence that he or he has : Identified the criteria (i.e. the brief) used for the selection of potential ideas for innovation or improvement Generated two separate ideas demonstrating innovation or improvement on products, processes or service delivery that meet the agreed criteria 2.2 Test selected ideas that meet viability criteria Testing for ‘viability’ means looking at the existing business or proposed ideas to determine whether there is a ‘fit’ with the organisation in terms of the nature and type of the business. How would the innovation or improvement affect the customer, perhaps by adding value to the service or product? In this criterion the learner is required to provide evidence that he or he has : Tested two selected ideas and gathered information that would support the claim that the ideas were viable options
ilmDocument.docx