targets. They also put in place arrangements to: monitor progress against targets, assess risks to achievement; hold regular performance meetings with providers; and escalate risks as appropriate. The HSCB reports on this process to the Department to enable it to maintain an overview of performance in these areas. The HSCB also resolves performance issues, escalating to the Department only where such resolution cannot be achieved. Capital, estate management and human resource targets are performance managed by Department. The HSCB is responsible for the collection of all routine information from HSC Trusts for performance monitoring or statistical publication purposes at agreed intervals and to agreed standards, and for providing this to the Department. This will minimise the potential for duplication and establish a clear, single channel for submission and validation of information pursuit of service improvements in their respective areas of responsibility, the HSCB and the PHA must: identify evidenced-based good practice and develop an annual programme of action; take account of patient, client and carer experience, including lessons learnt from complaints; lead regional reform programmes, issuing guidance and specifying required actions; provide training and support; review Trust action plans; provide support to individual providers to address specific issues and manage provider-provider interfaces; review implementation of reforms and make available any reports
targets. They also put in place arrangements to: monitor progress against targets, assess risks to achievement; hold regular performance meetings with providers; and escalate risks as appropriate. The HSCB reports on this process to the Department to enable it to maintain an overview of performance in these areas. The HSCB also resolves performance issues, escalating to the Department only where such resolution cannot be achieved. Capital, estate management and human resource targets are performance managed by Department. The HSCB is responsible for the collection of all routine information from HSC Trusts for performance monitoring or statistical publication purposes at agreed intervals and to agreed standards, and for providing this to the Department. This will minimise the potential for duplication and establish a clear, single channel for submission and validation of information pursuit of service improvements in their respective areas of responsibility, the HSCB and the PHA must: identify evidenced-based good practice and develop an annual programme of action; take account of patient, client and carer experience, including lessons learnt from complaints; lead regional reform programmes, issuing guidance and specifying required actions; provide training and support; review Trust action plans; provide support to individual providers to address specific issues and manage provider-provider interfaces; review implementation of reforms and make available any reports
hsc-framework-document-september-2011.docx