PERFORMANCE STANDARDS, AND ESCALATION PROCEDURE I. Performance Standards Deliverables Contractor must meet the due date for Acceptance of each Deliverable, as indicated in the Work Plan. Contractor’s Status Reports will provide information on progress toward meeting these Deliverable dates. Change Contractor shall provide monthly status reports of System Change Requests Request identifying the status of all outstanding System Change Requests and resulting Management Change Orders made or agreed upon by WSP, including those closed since the last report. The Change Request Management status monthly report will include Change Request date, planned completion date, activity priority status, activity status, and actual completion date. Change Comprehensive and accurate Change Orders from Contractor to all WSP Request Change Requests including proposed solution, cost and time frames, must be Management delivered to WSP within [30] days of receipt of a WSP Change Request. Contractor shall promptly notify WSP of when Contractor has received the Change Request, which shall then commence the 30 day response timeframe System Contractor must receive Acceptance of the System from WSP no later than the Acceptance Acceptance Date in the Work Plan Turnover Nine months prior to the end of the Contract term, Contractor must receive Deliverable Acceptance for and implement a Turnover Plan covering the possible turnover of System and operation activities to either the State or a successor contractor. The Turnover Plan must be a comprehensive Deliverable detailing the proposed schedule, activities, and resource requirements associated with the turnover tasks
PERFORMANCE STANDARDS, AND ESCALATION PROCEDURE I. Performance Standards Deliverables Contractor must meet the due date for Acceptance of each Deliverable, as indicated in the Work Plan. Contractor’s Status Reports will provide information on progress toward meeting these Deliverable dates. Change Request Management Contractor shall provide monthly status reports of System Change Requests identifying the status of all outstanding System Change Requests and resulting Change Orders made or agreed upon by WSP, including those closed since the last report. The Change Request Management status monthly report will include Change Request date, planned completion date, activity priority status, activity status, and actual completion date. Change Request Management Comprehensive and accurate Change Orders from Contractor to all WSP Change Requests including proposed solution, cost and time frames, must be delivered to WSP within [30] days of receipt of a WSP Change Request. Contractor shall promptly notify WSP of when Contractor has received the Change Request, which shall then commence the 30 day response timeframe System Acceptance Contractor must receive Acceptance of the System from WSP no later than the Acceptance Date in the Work Plan Turnover Deliverable Nine months prior to the end of the Contract term, Contractor must receive Acceptance for and implement a Turnover Plan covering the possible turnover of System and operation activities to either the State or a successor contractor. The Turnover Plan must be a comprehensive Deliverable detailing the proposed schedule, activities, and resource requirements associated with the turnover tasks
J1-WSP-On-Premise-Model-Contract.docx