Currently Present? A health literate organisation…… Evidence Opportunities for Improvement (Yes/No/ Partially) Use data from patient feedback systems to measure and improve services in the organisation. Conduct assessment using the Patient Assessment of Chronic Illness Care (PACIC) and use data to drive QI activities. Regularly review language assistance services to identify if they are adequate to A: Creates resources as a result of meet the needs of the community. quality improvement activities and Regularly collate individual comments and routinely collects data to measure and complaints to identify the existence of trends evaluate their success. and emerging issues. Create and document actions for improvement. Conduct a review of clients who regularly miss appointments (DNAs) or do not comply with recommendations and assess whether low health-literacy could be contributing to their non-compliance. Consider adjusting the type of education that staff/your service provides to this population. Review consumer satisfaction surveys to ensure that they are easy to complete. Review system procedures to ensure that B: Designs and/or modifies consumer consumers are offered and provided with satisfaction surveys to ensure they are assistance to complete satisfaction survey if clear and easy to complete and where required. appropriate provides assistance to Investigate opportunities for immediate and consumers to complete the survey. brief post-visit surveys. Investigate options for outreach services to utilise technology taken out for home visits
A health literate organisation…… Currently Present? (Yes/No/ Partially) Evidence Opportunities for Improvement A: Creates resources as a result of quality improvement activities and routinely collects data to measure and evaluate their success. Use data from patient feedback systems to measure and improve services in the organisation. Conduct assessment using the Patient Assessment of Chronic Illness Care (PACIC) and use data to drive QI activities. Regularly review language assistance services to identify if they are adequate to meet the needs of the community. Regularly collate individual comments and complaints to identify the existence of trends and emerging issues. Create and document actions for improvement. Conduct a review of clients who regularly miss appointments (DNAs) or do not comply with recommendations and assess whether low health-literacy could be contributing to their non-compliance. Consider adjusting the type of education that staff/your service provides to this population. B: Designs and/or modifies consumer satisfaction surveys to ensure they are clear and easy to complete and where appropriate provides assistance to consumers to complete the survey. Review consumer satisfaction surveys to ensure that they are easy to complete. Review system procedures to ensure that consumers are offered and provided with assistance to complete satisfaction survey if required. Investigate opportunities for immediate and brief post-visit surveys. Investigate options for outreach services to utilise technology taken out for home visits
HL-Checklist-with-improvement-suggestions-and-resources-Dec-2017.docx