observing the PC 17 may be assessed by alternative methods if observation is not possible. candidate’s work. Clean toilets, washrooms and bathrooms Restock customer supplies and accessories 1 Check timescales for planned workload and plan work 14 Check and restock customer supplies and accessories in line accordingly. with oganisational requirements. 2 Prepare the work area for cleaning. 15 Arrange customer supplies and accessories as instructed. 3 Present a positive image of yourself and the organisation 16 Check that customer supplies and accessories are clean and when coming into contact with customers or staff. free from damage. 4 Clean the inside of the toilet so that it is free of dirt and 17 Report any stock shortages to the appropriate member of staff. removable marks. 18 Check that waste bins are empty, clean and ready for use. 5 Check that toilets are free flushing and draining. 19 Identify waste and get it ready for dispatch following all 6 Clean the outside of the toilet so that it is free from dirt and organisational environmental and sustainability procedures. removable marks. 7 Clean basins and taps so that they are free of dirt and removable marks. 8 Clean bathroom appliances, surfaces, fixtures and fittings so that they are dry and free from dirt and removable marks. 9 Clean the surrounding floors, walls, mirrors and other surfaces. 10 Check that plug holes and over flows are free from blockages. 11 Use cleaning equipment, materials and chemicals in line with manufacturers' instructions. 12 Follow your organisation's procedures for dealing with the customers' personal property. 13 Clean cleaning equipment and materials and store them correctly after use. Unit PPL1HK3 (HL2W 04) Help to Service Toilets and Bathrooms Evidence Evidence description Date Performance criteria reference
observing the candidate’s work. PC 17 may be assessed by alternative methods if observation is not possible. Clean toilets, washrooms and bathrooms 1 Check timescales for planned workload and plan work accordingly. 2 Prepare the work area for cleaning. 3 Present a positive image of yourself and the organisation when coming into contact with customers or staff. 4 Clean the inside of the toilet so that it is free of dirt and removable marks. 5 Check that toilets are free flushing and draining. 6 Clean the outside of the toilet so that it is free from dirt and removable marks. 7 Clean basins and taps so that they are free of dirt and removable marks. 8 Clean bathroom appliances, surfaces, fixtures and fittings so that they are dry and free from dirt and removable marks. 9 Clean the surrounding floors, walls, mirrors and other surfaces. 10 Check that plug holes and over flows are free from blockages. 11 Use cleaning equipment, materials and chemicals in line with manufacturers' instructions. 12 Follow your organisation's procedures for dealing with the customers' personal property. 13 Clean cleaning equipment and materials and store them correctly after use. Restock customer supplies and accessories 14 Check and restock customer supplies and accessories in line with oganisational requirements. 15 Arrange customer supplies and accessories as instructed. 16 Check that customer supplies and accessories are clean and free from damage. 17 Report any stock shortages to the appropriate member of staff. 18 Check that waste bins are empty, clean and ready for use. 19 Identify waste and get it ready for dispatch following all organisational environmental and sustainability procedures. Unit PPL1HK3 (HL2W 04) Help to Service Toilets and Bathrooms Evidence reference Evidence description Date Performance criteria
HL2W_04_PPL1HK3_Help_to_Service_Toilets_and_Bathrooms_A.docx