Report each year from Audit Planning Division in relation to Office; the Planning Review of We meet the targets in Strategic Protected Areas (SGL) Grant letter; Continue to implement Customer satisfaction levels are efficiency savings, joint working, improving; benchmarking and sharing We maintain our position as a good experiences employer, with engagement levels Improve performance remaining high management and include We retain Investors in People benchmarking data Improvement in the number of valid Develop ways to complaints and compliments measure and improve our The trend in the number of serious customer satisfaction levels health & safety incidents is Commence on a process reducing of reviewing the effectiveness of The majority of our media coverage our Support Services is positive or neutral Introduce a formal scrutiny process Apply for accreditation of Where are we now the Advanced Charter for The Annual Improvement Report from Members Audit Office refers to several Report on the health of instances of good practices and Park ecosystems using identifies areas where some methodology for state of the improvements might be considered. park reporting (SGL) The performance of our planning Implement principles service has improved significantly outlined in the Strategic Policy since 2007, with 65% or more of Statement for Protected Areas applications determined within the 8 in place by the end of 2012. week target. The enforcement service (SGL) has improved with the backlog Commence work on a reduced by 30% during the year. The document management system Authority Members have been trained for the planning service to in scrutiny procedures and have improve internet access for undertaken two pilot scrutiny projects. planning information. A training and development plan is Implement new IT prepared for Members. A review of the systems for finance and HR. National Park Management Plan has Develop methodology to been completed. Savings of over measure the quality and added £160,000 were achieved during 2011. value of the planning service (SGL) Work with Welsh We will take the following Actions to Government to establish a new deliver these Outcomes: way of demonstrating progress Improve the response and accountability by the Park times for both pre-application Authorities (SGL) enquiries and planning Work towards achieving applications (SGL) the Customer Service Continue to engage with Excellence Standard by end the Welsh Government's 2012/13 (SGL)
Report each year from Audit Office; We meet the targets in Strategic Grant letter; Customer satisfaction levels are improving; We maintain our position as a good employer, with engagement levels remaining high We retain Investors in People Improvement in the number of valid complaints and compliments The trend in the number of serious health & safety incidents is reducing The majority of our media coverage is positive or neutral Where are we now The Annual Improvement Report from Audit Office refers to several instances of good practices and identifies areas where some improvements might be considered. The performance of our planning service has improved significantly since 2007, with 65% or more of applications determined within the 8 week target. The enforcement service has improved with the backlog reduced by 30% during the year. The Authority Members have been trained in scrutiny procedures and have undertaken two pilot scrutiny projects. A training and development plan is prepared for Members. A review of the National Park Management Plan has been completed. Savings of over £160,000 were achieved during 2011. We will take the following Actions to deliver these Outcomes: Improve the response times for both pre-application enquiries and planning applications (SGL) Continue to engage with the Welsh Government's Planning Division in relation to the Planning Review of Protected Areas (SGL) Continue to implement efficiency savings, joint working, benchmarking and sharing experiences Improve performance management and include benchmarking data Develop ways to measure and improve our customer satisfaction levels Commence on a process of reviewing the effectiveness of our Support Services Introduce a formal scrutiny process Apply for accreditation of the Advanced Charter for Members Report on the health of Park ecosystems using methodology for state of the park reporting (SGL) Implement principles outlined in the Strategic Policy Statement for Protected Areas in place by the end of 2012. (SGL) Commence work on a document management system for the planning service to improve internet access for planning information. Implement new IT systems for finance and HR. Develop methodology to measure the quality and added value of the planning service (SGL) Work with Welsh Government to establish a new way of demonstrating progress and accountability by the Park Authorities (SGL) Work towards achieving the Customer Service Excellence Standard by end 2012/13 (SGL)
IMPROVEMENT%20PLAN%20Part%201%202012%20(Final).docx