Section 7 Professional Relationships Does the student try to communicate with other health personnel? Never Almost Seldom Sometimes Often Almost Always Unable to never always assess Is the student tactful when communicating with other health personnel? Never Almost Seldom Sometimes Often Almost Always Unable to never always assess Can the student be assertive (but non-aggressive) when appropriate? Never Almost Seldom Sometimes Often Almost Always Unable to never always assess Further details concerning the meaning and interpretation of questions Section 1 Basic Non-verbal Communication Skills Level of eye contact is a signal that we like or dislike someone. We tend to look at people we like and avoid eye contact with people we dislike or find uninteresting. The student should engage in a level of eye contact which indicates liking. However, too much eye contact can be intrusive and intimidating. The absolute amount of eye contact needed depends on the sex and the cultural background of the patient and so the level of student’s eye contact should be appropriate for the particular setting. For example, women tend to engage in more eye contact than men, and people from Middle Eastern and Latin American cultures engage in more eye contact than people from the . Eye contact is a signal that the speaker is about to stop speaking. Questions should be terminated by looking at the other person. If you look away when asking a question (e.g., taking something out of a are you the bag while saying “How today?”) then this gives impression that you are not interested in the reply. Cues which show interest include head nods, making and smiling at “uh-hu” nosies, appropriate moments when the patient is speaking. These cues are sometimes referred to under the heading of The student should show through her non-verbal “active listening”. behaviour that she is listening to what is being said. Correct orientations include, where appropriate: sitting on the bed rather than standing aloof, facing the patient, letting the patient observe your face, sitting/standing neither too close nor too far away (correct distance depends on sex and culture). Instrumental physical contact occurs when contact is needed to perform a procedure. Expressive physical contact occurs when feelings are expressed through contact, for hand when they are feeling upset. The student should be able example holding someone’s
Section 7 Professional Relationships Does the student try to communicate with other health personnel? Never Almost never Seldom Sometimes Often Almost always Always Unable to assess Is the student tactful when communicating with other health personnel? Never Almost never Seldom Sometimes Often Almost always Always Unable to assess Can the student be assertive (but non-aggressive) when appropriate? Never Almost never Seldom Sometimes Often Almost always Always Unable to assess Further details concerning the meaning and interpretation of questions Section 1 Basic Non-verbal Communication Skills Level of eye contact is a signal that we like or dislike someone. We tend to look at people we like and avoid eye contact with people we dislike or find uninteresting. The student should engage in a level of eye contact which indicates liking. However, too much eye contact can be intrusive and intimidating. The absolute amount of eye contact needed depends on the sex and the cultural background of the patient and so the student’s level of eye contact should be appropriate for the particular setting. For example, women tend to engage in more eye contact than men, and people from Middle Eastern and Latin American cultures engage in more eye contact than people from the . Eye contact is a signal that the speaker is about to stop speaking. Questions should be terminated by looking at the other person. If you look away when asking a question (e.g., taking something out of a bag while saying “How are you today?”) then this gives the impression that you are not interested in the reply. Cues which show interest include head nods, making “uh-hu” nosies, and smiling at appropriate moments when the patient is speaking. These cues are sometimes referred to under the heading of “active listening”. The student should show through her non-verbal behaviour that she is listening to what is being said. Correct orientations include, where appropriate: sitting on the bed rather than standing aloof, facing the patient, letting the patient observe your face, sitting/standing neither too close nor too far away (correct distance depends on sex and culture). Instrumental physical contact occurs when contact is needed to perform a procedure. Expressive physical contact occurs when feelings are expressed through contact, for example holding someone’s hand when they are feeling upset. The student should be able
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