information is on the A-Z and now included Call centre staff are in the microsite knowledgeable on the training for HCC staff Local Offer and provide effective information and Facebook page in place sign posting. Twitter page in place Ensure annual review of the December Last review December Feedback will be sought Local Offer takes place and use 2018 2017. Feedback has and summarised in the ongoing feedback to review been used to inform annual review of the Local each section of the website and future plans as Offer links to other sites detailed above Feedback in the annual Work with Hull College students Ongoing review and ongoing to improve the presentation of consultation from children, the website young people and families Continue to gain feedback from Annually Consultation with will confirm that young people via consultation in Special Schools and information on services is special schools, the Young Young People’s easily accessed and People’s Engagement Group Engagement Group is understood. and via online surveys undertaken annually in terms of the Local Feedback from children, Offer website as a young people and families whole, however we influences the future shape will consult through of the Local Offer. Special Schools on specific pieces of work Young people with SEND on the site and their families are informed about processes and services which meet their needs in a timely way.
Call centre staff are knowledgeable on the Local Offer and provide effective information and sign posting. Feedback will be sought and summarised in the annual review of the Local Offer Feedback in the annual review and ongoing consultation from children, young people and families will confirm that information on services is easily accessed and understood. Feedback from children, young people and families influences the future shape of the Local Offer. Young people with SEND and their families are informed about processes and services which meet their needs in a timely way. information is on the A-Z and now included in the microsite training for HCC staff Facebook page in place Twitter page in place Ensure annual review of the Local Offer takes place and use ongoing feedback to review each section of the website and links to other sites December 2018 Last review December 2017. Feedback has been used to inform future plans as detailed above Work with Hull College students to improve the presentation of the website Ongoing Continue to gain feedback from young people via consultation in special schools, the Young People’s Engagement Group and via online surveys Annually Consultation with Special Schools and Young People’s Engagement Group is undertaken annually in terms of the Local Offer website as a whole, however we will consult through Special Schools on specific pieces of work on the site
Hull%20WSOA%2001.05.18%20(final).docx