and certify applicants electronically • Scan paper application materials • F. Software Solution Upgrades: Software solution upgrades to purchased features and functionality are required. Upgrades must be automatic and available upon the next login following an upgrade rollout. G. Implementation: Prior to a Purchasing Group member’s implementation of the internet-based employment recruitment software solution, vendor will provide an implementation plan that includes but is not limited to kick off/program meetings, identification of court responsibilities, activities, and follow-on training and support. Completion of each court’s implementation will occur within 90 days of receipt of the court’s order unless otherwise noted in the court’s order. H. Technical Requirements: Vendor must provide secured access and a controlled environment • Solution must use the most up to date secure authentication solution • Solution must require minimal local information technology (IT) support • Vendor must host the application • Solution must be able compatible with SAP (file exportable into SAP). • Solution must be fully web-based • Vendor must be able to provide all technical support • Data back-up using a, multifaceted disaster recovery model • Web pages must be customizable • Solution must be compatible with multiple browsers • Vendor must provide a separate environment for testing so that live data is • not manipulated Solution must operate on a multi-tiered load balanced architecture and • modular design to add a new users and products without interruption I. Customer Support: Provide call in help desk support Monday through Friday, 7:00 a.m. through • 6:00 p.m. Pacific Time Provide on-line help desk capabilities for logging issues 24/7 • Issue tracking system capabilities •
• and certify applicants electronically • Scan paper application materials F. Software Solution Upgrades: Software solution upgrades to purchased features and functionality are required. Upgrades must be automatic and available upon the next login following an upgrade rollout. G. Implementation: Prior to a Purchasing Group member’s implementation of the internet-based employment recruitment software solution, vendor will provide an implementation plan that includes but is not limited to kick off/program meetings, identification of court responsibilities, activities, and follow-on training and support. Completion of each court’s implementation will occur within 90 days of receipt of the court’s order unless otherwise noted in the court’s order. H. Technical Requirements: • Vendor must provide secured access and a controlled environment • Solution must use the most up to date secure authentication solution • Solution must require minimal local information technology (IT) support • Vendor must host the application • Solution must be able compatible with SAP (file exportable into SAP). • Solution must be fully web-based • Vendor must be able to provide all technical support • Data back-up using a, multifaceted disaster recovery model • Web pages must be customizable • Solution must be compatible with multiple browsers • Vendor must provide a separate environment for testing so that live data is not manipulated • Solution must operate on a multi-tiered load balanced architecture and modular design to add a new users and products without interruption I. Customer Support: • Provide call in help desk support Monday through Friday, 7:00 a.m. through 6:00 p.m. Pacific Time • Provide on-line help desk capabilities for logging issues 24/7 • Issue tracking system capabilities
HR-TC-2016-04-ML-ATTACHMENT-7.docx