M&L 2 Develop working relationships with colleagues Learning Outcome Assessment Criteria Guidelines and range The candidate provides evidence that they understand: 1. Understand the 1.1 Outline the benefits of Benefits of effective team working include: principles of effective effective team working Greater flexibility within the team team working High morale Increased efficiency Mutual support Better ideas from the team etc. In this criterion the learner is required to provide an outline of the main features of two or more benefits of effective team working; it is not acceptable to merely list benefits. 1.2 Describe how to give feedback Feedback enables individuals and groups to be aware of what they do and how constructively they do it. Constructive feedback helps individuals learn, grow and develop by offering opportunities to explore options and alternative behaviours, and should: on issues, not personalities Look for solutions, not blame In this criterion the learner is required to describe the principal features of how to give feedback constructively. 1.3 Explain conflict Conflict may be defined as the internal or external discord that occurs as a result management of techniques differences that in ideas, values or beliefs of two or more people. may be used to resolve team conflicts Conflict management is important in order to: Maintain morale Maintain performance standards Minimise absenteeism Promote a safe working environment Maintain cohesion etc. Conflict management techniques that may be used to resolve team conflicts include: Win-Win (collaborating)
M&L 2 Develop working relationships with colleagues Learning Outcome Assessment Criteria Guidelines and range The candidate provides evidence that they understand: 1. Understand the principles of effective team working 1.1 Outline the benefits of effective team working Benefits of effective team working include: Greater flexibility within the team High morale Increased efficiency Mutual support Better ideas from the team etc. In this criterion the learner is required to provide an outline of the main features of two or more benefits of effective team working; it is not acceptable to merely list benefits. 1.2 Describe how to give feedback constructively Feedback enables individuals and groups to be aware of what they do and how they do it. Constructive feedback helps individuals learn, grow and develop by offering opportunities to explore options and alternative behaviours, and should: on issues, not personalities Look for solutions, not blame In this criterion the learner is required to describe the principal features of how to give feedback constructively. 1.3 Explain conflict management techniques that may be used to resolve team conflicts Conflict may be defined as the internal or external discord that occurs as a result of differences in ideas, values or beliefs of two or more people. Conflict management is important in order to: Maintain morale Maintain performance standards Minimise absenteeism Promote a safe working environment Maintain cohesion etc. Conflict management techniques that may be used to resolve team conflicts include: Win-Win (collaborating)
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