IVR Self Form Agency Name Department Address Contact Name Contact Phone Contact Email Basic IVR Self # Calls/Per Day System Avg.Call Length/Sec Requirements Hours of Operation DTMF (touchtone) Yes No Speech Recognition Yes No Multiple Languages Yes No Number of Languages Do you have a Current Auto Attendant or Call Flow Yes No Toll Free Number or Numbers Yes No Toll Free Number Do you have a (The IVR will Database integration integrate with your Database? Yes No Database or Web Database Type Site with a ODBC, VXML or other Do you have a connection Web Site? Yes No methods) Web Site URL Please complete the form and to ITS.Incidents@its.nc.gov
IVR Self Form Agency Name Department Address Contact Name Contact Phone Contact Email IVR Self Basic System Requirements # Calls/Per Day Avg.Call Length/Sec Hours of Operation DTMF (touchtone) Yes No Speech Recognition Yes No Multiple Languages Yes No Number of Languages Do you have a Current Auto Attendant or Call Flow Yes No Toll Free Number or Numbers Yes No Toll Free Number Database integration (The IVR will integrate with your Database or Web Site with a ODBC, VXML or other connection methods) Do you have a Database? Yes No Database Type Do you have a Web Site? Yes No Web Site URL Please complete the form and to ITS.Incidents@its.nc.gov
IVR%20Form_Service%20Catalog.docx