intervention Benefit Profile (GHABP)/ Client Oriented Scale of Improvement (COSI) and International Outcome Inventory for Hearing Aids (IOI-HA) Outcome 5 90 percent Validated service user To be defined Quarterly and Adult Hearing Percentage of service users reporting reported outcome tools such locally accumulative annual Service satisfaction with their choice of as Glasgow Hearing Aid report to include an intervention Benefit Profile (GHABP)/ analysis of number of Client Oriented Scale of patients discharged Improvement (COSI) and and surveyed, International Outcome number of responses Inventory for Hearing Aids received, % of those (IOI-HA satisfied or very satisfied with service. Recommended KPIs (incorporating key outcomes above) Referral to Assessment Time (90 98 Review of Service Quality Sanction Monthly Adult Hearing – percent) Performance Reports Service Assessments to be completed within 16 working days following receipt of referral, unless patient requests otherwise Assessment to Fitting Time (90 98 Review of Service Quality Sanction Monthly Adult Hearing – percent) Performance Reports Service Hearing aids to be fitted within 20 working days following assessment, unless patient requests otherwise Note: Some CCGs are specifying outcomes for one stop assess and fit 85 percent
intervention Benefit Profile (GHABP)/ Client Oriented Scale of Improvement (COSI) and International Outcome Inventory for Hearing Aids (IOI-HA) Outcome 5 Percentage of service users reporting satisfaction with their choice of intervention 90 percent Validated service user reported outcome tools such as Glasgow Hearing Aid Benefit Profile (GHABP)/ Client Oriented Scale of Improvement (COSI) and International Outcome Inventory for Hearing Aids (IOI-HA To be defined locally Quarterly and accumulative annual report to include an analysis of number of patients discharged and surveyed, number of responses received, % of those satisfied or very satisfied with service. Adult Hearing Service Recommended KPIs (incorporating key outcomes above) Referral to Assessment Time Assessments to be completed within 16 working days following receipt of referral, unless patient requests otherwise (90 – 98 percent) Review of Service Quality Performance Reports Sanction Monthly Adult Hearing Service Assessment to Fitting Time Hearing aids to be fitted within 20 working days following assessment, unless patient requests otherwise Note: Some CCGs are specifying outcomes for one stop assess and fit (90 – 98 percent) 85 percent Review of Service Quality Performance Reports Sanction Monthly Adult Hearing Service
HLCF-Service-Spec-CP-CR.docx