control and freedom 10 Match system is tied to country of residence. “insure option” / real world Match system and 11 Don’t insure me” hidden between Denmark / real world Finland 12 flexibility and Force users to register to complete a booking Allow guest bookings. efficiency of use Evaluator: 3 Issue Heuristic Issue description Potential solution Violated 1 weird control for destination selector - not clear which airports are do multiple airports connected, can’t visibility of No idea how many results there are. Shows 15 items - are 2 system status there 15? Match system Roundtrips? what does that do? 3 / real world consistency menu totally change when I go to the booking step 4 and standards 5 consistency Tabs aren’t clearly expressing progress and standards 6 is stupid “don’t insure me” 7 User control go back in booking process: can’t and freedom 8 aesthetics flow is interrupted with tasks irrelevant to the booking remove all the crap and process. they are trying to sell minimalist design 9 visibility of option to things are “play win” add costs silently. Don’t know system status going to cost clearly. Make it “opt in” Evaluator: 4 Issue Heuristic Issue description Potential solution Violated 1 Match system I booked it, ot not? rename to a “find” your flight. Have ‘book flight” / real world 2 Consistency when options, the UI is Re-use the same controls / layout. editing “Find my flight” and different Also, keep the same action button standards “search” rather than “find”
control and freedom 10 Match system / real world “insure option” is tied to country of residence. 11 Match system / real world Don’t insure me” hidden between Denmark and Finland 12 flexibility and efficiency of use Force users to register to complete a booking Allow guest bookings. Evaluator: 3 Issue Heuristic Violated Issue description Potential solution 1 weird control for destination selector - not clear which airports are connected, can’t do multiple airports 2 visibility of system status No idea how many results there are. Shows 15 items - are there 15? 3 Match system / real world Roundtrips? what does that do? 4 consistency and standards menu totally change when I go to the booking step 5 consistency and standards Tabs aren’t clearly expressing progress 6 “don’t insure me” is stupid 7 User control and freedom can’t go back in booking process: 8 aesthetics and minimalist design flow is interrupted with tasks irrelevant to the booking process. remove all the crap they are trying to sell 9 visibility of system status option “play to win” add costs silently. Don’t know things are going to cost clearly. Make it “opt in” Evaluator: 4 Issue Heuristic Violated Issue description Potential solution 1 Match system / real world “find” your flight. Have I booked it, ot not? rename to ‘book a flight” 2 Consistency and standards when editing “Find my flight” options, the UI is different Re-use the same controls / layout. Also, keep the same action button “search” rather than “find”
Heuristic-evaluation-Kata.docx