Use Case / Scenarios SILVER – Requirements for ‘Silver’ level service to support messaging, collaboration and unified communication solutions are listed in the table below. Configuration management / changes Use Case / Scenarios & latency & packaging investigation restore & management wipe additions recovery & hygiene , applications applications applications applications applications capability replication 0 1 2 3 4 Moves Disaster Data Device Auditing Application Performance Remote Remote BYOD Backup Tier Tier Tier Tier Tier Task Worker ? ? Knowledge (Office) Worker Knowledge (Mobile) Worker Field (Mobile) Worker Use Case / Scenarios Security management Service management
Use Case / Scenarios – SILVER Requirements for ‘Silver’ level service to support messaging, collaboration and unified communication solutions are listed in the table below. Use Case / Scenarios Configuration management Tier 0 applications Tier 1 applications Tier 2 applications Tier 3 applications Tier 4 applications Disaster recovery Data replication Auditing & investigation Moves , additions & changes Performance & latency Remote management / Remote wipe Application packaging BYOD capability Backup & restore Device hygiene Task Worker ? ? Knowledge (Office) Worker Knowledge (Mobile) Worker Field (Mobile) Worker Use Case / Scenarios Security management Service management
ict-procurement-standard-end-user-computing.docx