5 Define, document and carry out small projects or sub-projects alone or within a small team, actively participating in all phases, identifying, assessing and managing project risks and preparing realistic plans (including quality, risk and communications plans). 6 Take responsibility for the technical aspects of smaller sub-components or of larger systems. 7 Follow appropriate systems development lifecycle techniques, including analysis, development and configuration, testing, implementation, and review. 8 Communicate effectively acting as a key liaison with customers, team members and colleagues across the University. Design, create and test complex, well-engineered information deliverables and 9 manage the configuration of documentation items and files, within own area of responsibility. 10 Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery. 11 Educate the business and service desk to ensure efficient systems administration and configuration, including user/account management. Provide the necessary tools, documentation, and training. 12 Establish effective working relationship with software suppliers; understand their business practices and how to utilise them to meet the needs of your customers. 13 Promote and assist in the implementation of strategies, policies and procedures that seek to guide and shape the IT Support Service delivered by Computing Services. 14 Apply and maintain specific security controls as required by organisational policies and local risk assessments to maintain confidentiality, integrity and availability of business information systems and to enhance resilience to unauthorised access. In addition to University provided training and development, you will undertake sufficient personal and professional development as required, ensuring skills and knowledge are up to date so that the role is performed to the required level. You will from time to time be required to undertake other duties of a similar nature as reasonably required by your line manager. Some occasional travelling may be required, for example to user groups or conferences. Person Specification Criteria: Qualifications and Training Essential Desirable Educated to degree level or equivalent qualification or equivalent experience in a related field ITIL (Version 3 or later) Foundation Level Qualification [applicants without this qualification will be required to have achieved this qualification within their probation period]
5 Define, document and carry out small projects or sub-projects alone or within a small team, actively participating in all phases, identifying, assessing and managing project risks and preparing realistic plans (including quality, risk and communications plans). 6 Take responsibility for the technical aspects of smaller sub-components or of larger systems. 7 Follow appropriate systems development lifecycle techniques, including analysis, development and configuration, testing, implementation, and review. 8 Communicate effectively acting as a key liaison with customers, team members and colleagues across the University. 9 Design, create and test complex, well-engineered information deliverables and manage the configuration of documentation items and files, within own area of responsibility. 10 Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery. 11 Educate the business and service desk to ensure efficient systems administration and configuration, including user/account management. Provide the necessary tools, documentation, and training. 12 Establish effective working relationship with software suppliers; understand their business practices and how to utilise them to meet the needs of your customers. 13 Promote and assist in the implementation of strategies, policies and procedures that seek to guide and shape the IT Support Service delivered by Computing Services. 14 Apply and maintain specific security controls as required by organisational policies and local risk assessments to maintain confidentiality, integrity and availability of business information systems and to enhance resilience to unauthorised access. In addition to University provided training and development, you will undertake sufficient personal and professional development as required, ensuring skills and knowledge are up to date so that the role is performed to the required level. You will from time to time be required to undertake other duties of a similar nature as reasonably required by your line manager. Some occasional travelling may be required, for example to user groups or conferences. Person Specification Criteria: Qualifications and Training Essential Desirable Educated to degree level or equivalent qualification or equivalent experience in a related field ITIL (Version 3 or later) Foundation Level Qualification [applicants without this qualification will be required to have achieved this qualification within their probation period]
JD%20-%20Application%20Support%20Developer%20Grade%206%202018.docx