3.3.1 ITSM Service Transition Use Cases / Scenarios – cases’ for ITSM Service Transition that are anticipated in agencies are included in the table below. The corresponding requirement sections of this standard are ticked in ‘Use the columns. ITSM Service Transition Service Management Centre Testing Use Case / Scenario provision and Data and ITSM Service Transition NSW hosting Configuration Standard management broker Deployment with and Management administration administration Planning processes Management Management and Evaluation Validation level compliant Government Management Management Multi-service management Government NSW Onshore/offshore Change Change Project Release Knowledge Compliance Business Cloud Support) Service Service Self-service Full-service Service (Transition facility Silver - Gold - Platinum
3.3.1 ITSM Service Transition – Use Cases / Scenarios ‘Use cases’ for ITSM Service Transition that are anticipated in agencies are included in the table below. The corresponding requirement sections of this standard are ticked in the columns. Use Case / Scenario ITSM Service Transition ITSM Service Transition Service Management Change Management Change Evaluation Project Management (Transition Planning and Support) Release and Deployment Management Service Validation and Testing Service and Configuration Management Knowledge Management Compliance with NSW Government Standard Business processes Self-service administration Full-service administration Cloud compliant hosting facility NSW Government Data Centre Onshore/offshore management Service level management Multi-service broker provision Silver - Gold - Platinum
itsm_-_service_transition_standard_v1.0.docx