Unit PPL2FOH4 (HL3A 04) Prepare Customer Accounts and Deal with Departures Unit overview This unit is about maintaining customer accounts by entering charges and adjustments onto the account. It also covers dealing with departing customers by completing the relevant documentation and procedures, and recording customer comments. This unit is for members of staff that have responsibility for checking out customers. Sufficiency of evidence There must be sufficient evidence to ensure that the candidate can consistently achieve the required standard over a period of time in the workplace or approved realistic working environment. This page is intentionally blank
Unit PPL2FOH4 (HL3A 04) Prepare Customer Accounts and Deal with Departures Unit overview This unit is about maintaining customer accounts by entering charges and adjustments onto the account. It also covers dealing with departing customers by completing the relevant documentation and procedures, and recording customer comments. This unit is for members of staff that have responsibility for checking out customers. Sufficiency of evidence There must be sufficient evidence to ensure that the candidate can consistently achieve the required standard over a period of time in the workplace or approved realistic working environment. This page is intentionally blank
HL3A_04_PPL2FOH4_Prepare_Customer_Accounts_and_Deal_with_Departures.docx