practice service methodologies such as ITIL, PRINCE2 etc. Experience in the support and Experience in Higher Education management of ServiceNow, or or a comparable corporate comparable service management services environment tool Planning and Demonstrable ability to prioritise CV and Organising: and client requirements interview Problem Ability to clearly identify client CV and Solving and requirements and apply a interview Initiative: methodical approach to the production of user requirement specifications. Ability to work to documented standards and procedures Demonstrable fault diagnostics and trouble-shooting skills. Management Proven ability to make decisions CV and and Teamwork: in a confident manner under interview pressure. Demonstrable ability to plan, estimate and track project work at an appropriate level of detail Communicating A professional, customer Ability to identify user training CV and and orientated approach to service requirements interview Influencing: and a diplomatic approach to all levels of IT users Excellent verbal and written skills and the ability to communicate knowledge to colleagues, including documenting work Confidence to communicate with all levels of the organisation Ability to provide clear and concise reporting. Other Skills and Able to work in a pressurised Good working knowledge of CV and Behaviours: and rapidly changing Microsoft Office Suite. interview environment. Special The post holder will be required CV and Requirements: to occasionally work outside interview normal office hours to meet the operational needs of the service.
Experience in the support and management of ServiceNow, or comparable service management tool practice service methodologies such as ITIL, PRINCE2 etc. Experience in Higher Education or a comparable corporate services environment Planning and Organising: Demonstrable ability to prioritise and client requirements CV and interview Problem Solving and Initiative: Ability to clearly identify client requirements and apply a methodical approach to the production of user requirement specifications. Ability to work to documented standards and procedures Demonstrable fault diagnostics and trouble-shooting skills. CV and interview Management and Teamwork: Proven ability to make decisions in a confident manner under pressure. Demonstrable ability to plan, estimate and track project work at an appropriate level of detail CV and interview Communicating and Influencing: A professional, customer orientated approach to service and a diplomatic approach to all levels of IT users Excellent verbal and written skills and the ability to communicate knowledge to colleagues, including documenting work Confidence to communicate with all levels of the organisation Ability to provide clear and concise reporting. Ability to identify user training requirements CV and interview Other Skills and Behaviours: Able to work in a pressurised and rapidly changing environment. Good working knowledge of Microsoft Office Suite. CV and interview Special Requirements: The post holder will be required to occasionally work outside normal office hours to meet the operational needs of the service. CV and interview
HR5%20MSA%20Level%205%20-%20Developer%20-%20ServiceNow%20Project.docx