8.7. Performance Metrics and Reporting RFP Requirement Apple Response The Provider must track and record Upon award of the RFP, Apple will work with operational Performance and Quality metrics the MLTI Leadership to define adequate and necessary to ensure the successful timely performance metrics and the best way management of the project. Such performance to report on those metrics. Apple is assigning a metrics will be reported monthly, by school as project manager who will report information necessary, to the Department’s Agreement as required in this section. Administrator. The reporting will include such items as incidents, device and system failure types, downtime, repair turnaround times, trends, remediation needed, unresolved issues, recommended improvements, other factors necessary to ensure a successful project. Bidders should recommend metrics for consideration by the Department. 9. Functional and Asset Security 9.1. Wireless Security RFP Requirement Apple Response The solution must protect against To satisfy this requirement, Apple is proposing eavesdropping and unauthorized access. The the use of Wi-Fi Protected Access 2 solution may include encryption or other (WPA2/PSK) Wi-Fi security. WPA2 is a Wi-Fi techniques to provide this assurance which the security standard that is defined by the IEEE in local school may turn on or off as local policy the 802.11i specification. This specification indicates. The Bidder must describe how its defines two areas of network security: proposed solution will provide such authentication for obtaining access to the protections. network and encryption of data itself as it passes from one Wi-Fi device to another. It implements the National Institute of Standards and Technology (NIST) recommended AES encryption algorithm using Counter Mode with Cipher Block Chaining Message Authentication Code Protocol (CCMP).
8.7. Performance Metrics and Reporting RFP Requirement Apple Response The Provider must track and record operational Performance and Quality metrics necessary to ensure the successful management of the project. Such performance metrics will be reported monthly, by school as necessary, to the Department’s Agreement Administrator. The reporting will include such items as incidents, device and system failure types, downtime, repair turnaround times, trends, remediation needed, unresolved issues, recommended improvements, other factors necessary to ensure a successful project. Bidders should recommend metrics for consideration by the Department. Upon award of the RFP, Apple will work with the MLTI Leadership to define adequate and timely performance metrics and the best way to report on those metrics. Apple is assigning a project manager who will report information as required in this section. 9. Functional and Asset Security 9.1. Wireless Security RFP Requirement Apple Response The solution must protect against eavesdropping and unauthorized access. The solution may include encryption or other techniques to provide this assurance which the local school may turn on or off as local policy indicates. The Bidder must describe how its proposed solution will provide such protections. To satisfy this requirement, Apple is proposing the use of Wi-Fi Protected Access 2 (WPA2/PSK) Wi-Fi security. WPA2 is a Wi-Fi security standard that is defined by the IEEE in the 802.11i specification. This specification defines two areas of network security: authentication for obtaining access to the network and encryption of data itself as it passes from one Wi-Fi device to another. It implements the National Institute of Standards and Technology (NIST) recommended AES encryption algorithm using Counter Mode with Cipher Block Chaining Message Authentication Code Protocol (CCMP).
1420832126_MLTI%20RFP%20201210412-Apple%20Inc%20ALTERNATE%20PROPOSAL.docx