Steps Output Change workflow and associated tasks, Implementation Plan, Testing Plan, Deployment Report Metric D.4.3 Is the Plan Acceptable? Purpose To ensure that the Plan produced for deploying the Change is acceptable. Decision Logic Yes Go to Prepare for Build and Test Activities – No Return to Implementation Planning Activities – D.4.4 Are Test Results Acceptable? Purpose To determine if the test results were acceptable. Decision Logic Yes Go to 5.0 Deployment – No Return to and Test Activities – 4.0 Build and Test Process RACI Matrix An authority matrix is a tool used to help understand which parties need to be involved in changes and their level of involvement. Process C C 1 Activities Within Process D.4.1 Does a workflow exist? A R R I I 4.2 Follow workflow A I I R R
Steps Output Change workflow and associated tasks, Implementation Plan, Testing Plan, Deployment Report Metric D.4.3 Is the Plan Acceptable? Purpose To ensure that the Plan produced for deploying the Change is acceptable. Decision Logic Yes – Go to Prepare for Build and Test Activities No – Return to Implementation Planning Activities D.4.4 Are Test Results Acceptable? Purpose To determine if the test results were acceptable. Decision Logic Yes – Go to 5.0 Deployment No – Return to and Test Activities 4.0 Build and Test Process RACI Matrix An authority matrix is a tool used to help understand which parties need to be involved in changes and their level of involvement. Process Activities Within Process 1 D.4.1 Does a workflow exist? A R R I I 4.2 Follow workflow A I I R R C C
ITSMProcessDescription-ChangeManagement-2.0.docx