Level 1 Level 2 3 4 (Desirable for previous Level) (Desirable for previous Level) (Desirable for previous Level) IT Literacy, Beginners Word and Excel or In addition to Level 1 In addition to Level 2 Specialist skills specific to utilising and equivalent Intermediate Microsoft or equivalent To interpret and utilise data for the the role applying Ability to train and utilise new IT Create and maintain Reports benefit of the business Systems Medical Secretary only Clinical Administrator Only Information Accurate and timely data entry skills Copy and Audio Typing Technical understanding of QOF, Understand Data Protection Clinical Administrator Only Read Coding, Summarising, Summarising, read coding, Scanning, Enhanced Services Links, Reports, Insurance QOF knowledge Patient Service Clear, polite and professional manner In addition to Level 1 In addition to Level 2 Specialist skills specific to the / on the telephone and face to face Ability to communicate at all levels Ability to manage difficult situations, role Communication Correspondence / letter writing Ability to listen, clarify, identify using a professional, empathetic and solutions and agree actions on the consistent approach telephone and face to face Identify opportunities for improvements in customer service skills and delivery To work as a polite and supportive In addition to Level 1 In addition to Level 2 Specialist skills specific to the Team Working team member. Ability to work to and achieve targets To understand the dynamics of role Helping to implement initiatives Build relationships external service different team environments and teams how to work within them effectively Focus and Ability to manage and prioritise In addition to 1 In addition to Level 2 Specialist skills specific to the Efficiency workloads, Identify and progress forward with To maximise efficiencies role Ensure achievement of deadlines efficiencies Initiative Work under own initiative when In addition to Level 1 In additional to Level 2 Specialist skills specific to the appropriate Identify quality and development Implement quality and role Identify opportunities for opportunities development t opportunities improvement Respect and Respect patients confidentiality at all In addition to Level 1 In addition to Level 2 Specialist skills specific to the Confidentiality times Understand equality diversity and To enable and ensure high levels of role Respect the differing views and how it affects this position respect and confidentiality needs of patients and colleagues To support others to understand and apply where appropriate Experience Required - Administration Admin Experience required Experience required Admin Experience required Admin Experience required Level 1 Level 2 Level 3 Level 4 (Desirable for previous level) (Desirable for previous Level) (Desirable for previous
Level 1 Level 2 (Desirable for previous Level) 3 (Desirable for previous Level) 4 (Desirable for previous Level) IT Literacy, utilising and applying Information Beginners Word and Excel or equivalent Ability to train and utilise new IT Systems Accurate and timely data entry skills Understand Data Protection In addition to Level 1 Intermediate Microsoft or equivalent Create and maintain Reports Medical Secretary only Copy and Audio Typing Clinical Administrator Only Summarising, read coding, Scanning, Links, Reports, Insurance QOF knowledge In addition to Level 2 To interpret and utilise data for the benefit of the business Clinical Administrator Only Technical understanding of QOF, Read Coding, Summarising, Enhanced Services Specialist skills specific to the role Patient Service / Communication Clear, polite and professional manner on the telephone and face to face Correspondence / letter writing In addition to Level 1 Ability to communicate at all levels Ability to listen, clarify, identify solutions and agree actions on the telephone and face to face In addition to Level 2 Ability to manage difficult situations, using a professional, empathetic and consistent approach Identify opportunities for improvements in customer service skills and delivery Specialist skills specific to the role Team Working To work as a polite and supportive team member. Helping to implement initiatives In addition to Level 1 Ability to work to and achieve targets Build relationships external service teams In addition to Level 2 To understand the dynamics of different team environments and how to work within them effectively Specialist skills specific to the role Focus and Efficiency Ability to manage and prioritise workloads, Ensure achievement of deadlines In addition to 1 Identify and progress forward with efficiencies In addition to Level 2 To maximise efficiencies Specialist skills specific to the role Initiative Work under own initiative when appropriate Identify opportunities for improvement In addition to Level 1 Identify quality and development opportunities In additional to Level 2 Implement quality and development t opportunities Specialist skills specific to the role Respect and Confidentiality Respect patients confidentiality at all times Respect the differing views and needs of patients and colleagues In addition to Level 1 Understand equality diversity and how it affects this position In addition to Level 2 To enable and ensure high levels of respect and confidentiality To support others to understand and apply where appropriate Specialist skills specific to the role Experience Required - Administration Admin Experience required Level 1 Experience required Level 2 (Desirable for previous level) Admin Experience required Level 3 (Desirable for previous Level) Admin Experience required Level 4 (Desirable for previous
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