Pass or Referral AC 2.2 Within any customer focused organisation there are customer satisfaction Explain the measures that need to be met and improved for the business to continue to relationship between trade effectively. To enable the service provided to be consistent there are customer satisfaction policies, procedures and behavioural standards that are aimed at providing and organisational consistent service targeted at organisational performance. performance You are required to: Explain how the customers satisfaction is measured in your organisation Explain how organisations use this data to provide consistent and improved services to retain and expand their customer base. Answer: Pass or Referral
Pass or Referral AC 2.2 Explain the relationship between customer satisfaction and organisational performance Within any customer focused organisation there are customer satisfaction measures that need to be met and improved for the business to continue to trade effectively. To enable the service provided to be consistent there are policies, procedures and behavioural standards that are aimed at providing consistent service targeted at organisational performance. You are required to: Explain how the customers satisfaction is measured in your organisation Explain how organisations use this data to provide consistent and improved services to retain and expand their customer base. Answer: Pass or Referral
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