JOB DESCRIPTION Job Details: Job Title: ICT Support & Helpdesk Technician Grade: 3 Department: Information Management Directorate: Finance, Information Management & Business Development Reporting to: ICT Team Leader Responsible for: N/A Location Winsley based Job Summary / Main Purpose: To work in a busy ICT environment to provide 1st line helpdesk support prioritising jobs in accordance with urgency and technical difficulty. To assist with the Technical Support, installation and maintenance of Dorothy House (DH) ICT systems and equipment and support users and functions in the use of ICT systems and equipment in a first line role. Providing Training sessions when required. In house training will be provided where required to help the recruit PRINCIPAL DUTIES AND RESPONSIBILITIES To provide 1st line Helpdesk support including logging faults, prioritising and responding according to priority, updating tickets or escalating as appropriate to the senior ICT staff. To provide Training, support, advice and guidance to staff on the use of ICT equipment and software applications as required. To upgrade DH hardware and software equipment as required to undertake the preparation and configuration of new equipment to the pre-requisite standard. To maintain and repair ICT equipment, logging support calls with external suppliers as required. To undertake antivirus upgrades and monitoring.
JOB DESCRIPTION Job Details: Job Title: ICT Support & Helpdesk Technician Grade: 3 Department: Information Management Directorate: Finance, Information Management & Business Development Reporting to: ICT Team Leader Responsible for: N/A Location Winsley based Job Summary / Main Purpose: To work in a busy ICT environment to provide 1st line helpdesk support prioritising jobs in accordance with urgency and technical difficulty. To assist with the Technical Support, installation and maintenance of Dorothy House (DH) ICT systems and equipment and support users and functions in the use of ICT systems and equipment in a first line role. Providing Training sessions when required. In house training will be provided where required to help the recruit PRINCIPAL DUTIES AND RESPONSIBILITIES To provide 1st line Helpdesk support including logging faults, prioritising and responding according to priority, updating tickets or escalating as appropriate to the senior ICT staff. To provide Training, support, advice and guidance to staff on the use of ICT equipment and software applications as required. To upgrade DH hardware and software equipment as required to undertake the preparation and configuration of new equipment to the pre-requisite standard. To maintain and repair ICT equipment, logging support calls with external suppliers as required. To undertake antivirus upgrades and monitoring.
ICT-Support-Technician-JD-V3-1-March-18.docx