mistakes later. The volunteer intake form needs to pose more specific questions about a possible volunteer’s skill set. You need to tell the volunteer coordinator what your shopping list is. i.e. for area’s that handle cash, someone with cash experience, customer services skills, organizational skills, works well under pressure, has strong arithmetic skills etc. There are a couple areas that really know what they need in terms of volunteers and so they run smoothly because of it. Better cash handling is very much related to my previous recommendation. The right volunteers need to be in the right roles. Teaching someone from scratch will not be as easy as teaching someone who already has good working knowledge of the job. Information such as we only accept cash, cheque, VISA or Mastercard needs to be explained long before the customers show up. Volunteers should be instructed how to properly fill in credit card slips and cash drop sheets if that is part of the volunteer’s duties. Volunteers should also be aware of HST/GST and know how to add it on correctly. Better integrating the cash register at the front gate will require the purchase of a register so that it can be programmed specifically for our needs. This would also allow for training well in advance of the festival. I also strongly recommend that a volunteer head cashier position be created at the main gate. This person should be a very experienced cashier who is not fazed by a line-up and is able to quickly fix any cashier errors before the register is cashed out at the end of a shift. The current cash out sheet will need to be revised to include a wristband count. Artist Billeting Team/Crew: Coordinator: Returning Yes Marion DeCaro Date: Aug 13, 2012 INTRODUCTION & FESTIVAL OUTCOME Describe your team and what your team does: Provides accommodation for all of the performers who need billeting and/or hotel rooms. This also means providing some meals, usually breakfast (since they do not usually get up in time for dining room service) and sometimes dinners, if they arrive earlier. This also can mean transporting performers to and from festival site.
mistakes later. The volunteer intake form needs to pose more specific questions about a possible volunteer’s skill set. You need to tell the volunteer coordinator what your shopping list is. i.e. for area’s that handle cash, someone with cash experience, customer services skills, organizational skills, works well under pressure, has strong arithmetic skills etc. There are a couple areas that really know what they need in terms of volunteers and so they run smoothly because of it. Better cash handling is very much related to my previous recommendation. The right volunteers need to be in the right roles. Teaching someone from scratch will not be as easy as teaching someone who already has good working knowledge of the job. Information such as we only accept cash, cheque, VISA or Mastercard needs to be explained long before the customers show up. Volunteers should be instructed how to properly fill in credit card slips and cash drop sheets if that is part of the volunteer’s duties. Volunteers should also be aware of HST/GST and know how to add it on correctly. Better integrating the cash register at the front gate will require the purchase of a register so that it can be programmed specifically for our needs. This would also allow for training well in advance of the festival. I also strongly recommend that a volunteer head cashier position be created at the main gate. This person should be a very experienced cashier who is not fazed by a line-up and is able to quickly fix any cashier errors before the register is cashed out at the end of a shift. The current cash out sheet will need to be revised to include a wristband count. Team/Crew: Artist Billeting Coordinator: Marion DeCaro Returning Yes Date: Aug 13, 2012 INTRODUCTION & FESTIVAL OUTCOME Describe your team and what your team does: Provides accommodation for all of the performers who need billeting and/or hotel rooms. This also means providing some meals, usually breakfast (since they do not usually get up in time for dining room service) and sometimes dinners, if they arrive earlier. This also can mean transporting performers to and from festival site.
IFF%202012-FinalReport-Chair.docx