not be deemed delinquent if: prior to the due date, a payment agreement with the public utility has been entered into by the customer, a timely filed notice of dispute is pending before the public utility or, under time limits provided in this chapter, an informal or formal complaint is timely filed with and is pending before the Commission. cessation of service with the consent of the customer Discontinuance of service—The and otherwise in accordance with § 56.312 (relating to discontinuance of service). grievance of an applicant, customer or occupant about a public Dispute—A utility’s application of a provision covered by this chapter, including, but not limited to, subjects such as credit determinations, deposit requirements, the accuracy of meter readings or bill amounts or the proper party to be charged. If, at the conclusion of an initial contact or, when applicable, a follow-up response, the applicant, customer or occupant indicates satisfaction with the resulting resolution or explanation of the subject of the grievance, the contact will not be considered a dispute. house, apartment, mobile home or single meter multiunit structure being Dwelling—A supplied with residential service. electronic delivery and presentation of bills and related Electronic billing—The information sent by a public utility to its customers using a system administered by the public utility or a system the public utility is responsible for maintaining. notification generated by an electronic payment Electronic notification of payment—A system upon receipt of a payment from a customer using an electronic billing and payment system administered by the public utility or a system the public utility is responsible for maintaining. The notification must inform the customer of successful receipt and amount of payment and the date and time the payment was received. electronic receipt of payment from customers Electronic remittance of payment—The to a public utility using a system administered by a public utility or a system the public utility is responsible for maintaining. unforeseen combination of circumstances requiring temporary Emergency—An discontinuance of service to effect repairs or maintenance or to eliminate an imminent threat to life, health, safety or property. poverty guidelines updated periodically in the Federal poverty level—The Federal by the United States Department of Health and Human Services under the Register authority of section 673(2) of the Omnibus Budget Reconciliation Act (OBRA) of 1981 (42 U.S.C.A. § 9902(2)). complaint filed before the Commission requesting a legal Formal complaint—A
not be deemed delinquent if: prior to the due date, a payment agreement with the public utility has been entered into by the customer, a timely filed notice of dispute is pending before the public utility or, under time limits provided in this chapter, an informal or formal complaint is timely filed with and is pending before the Commission. Discontinuance of service—The cessation of service with the consent of the customer and otherwise in accordance with § 56.312 (relating to discontinuance of service). Dispute—A grievance of an applicant, customer or occupant about a public utility’s application of a provision covered by this chapter, including, but not limited to, subjects such as credit determinations, deposit requirements, the accuracy of meter readings or bill amounts or the proper party to be charged. If, at the conclusion of an initial contact or, when applicable, a follow-up response, the applicant, customer or occupant indicates satisfaction with the resulting resolution or explanation of the subject of the grievance, the contact will not be considered a dispute. Dwelling—A house, apartment, mobile home or single meter multiunit structure being supplied with residential service. Electronic billing—The electronic delivery and presentation of bills and related information sent by a public utility to its customers using a system administered by the public utility or a system the public utility is responsible for maintaining. Electronic notification of payment—A notification generated by an electronic payment system upon receipt of a payment from a customer using an electronic billing and payment system administered by the public utility or a system the public utility is responsible for maintaining. The notification must inform the customer of successful receipt and amount of payment and the date and time the payment was received. Electronic remittance of payment—The electronic receipt of payment from customers to a public utility using a system administered by a public utility or a system the public utility is responsible for maintaining. Emergency—An unforeseen combination of circumstances requiring temporary discontinuance of service to effect repairs or maintenance or to eliminate an imminent threat to life, health, safety or property. Federal poverty level—The poverty guidelines updated periodically in the Federal Register by the United States Department of Health and Human Services under the authority of section 673(2) of the Omnibus Budget Reconciliation Act (OBRA) of 1981 (42 U.S.C.A. § 9902(2)). Formal complaint—A complaint filed before the Commission requesting a legal
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