INJECT CC-2 Inject Information Secondary Players Emergency medical Services (EMS), Mental Health, Faith-Based Organizations, & Other Call Centers (e.g., 2-1-1 and nurse triage lines). Event Synopsis Increase in non-emergency calls. Message Description For 3 days your center has received multiple calls from a man stating that he is dying from the flu. EMS has transported him on 3 occasions. The hospital staff has determined he is not ill and not in need of treatment and has released him. He has called again, saying that he is "really dying this time." Special Sector Discussion Question How do you handle frequent callers such as this person, especially in this time when the call volume is very high? FOR EVALUATOR USE ONLY Evaluation Criteria Expected Player Action Make a determination on whether the protocol followed requires the operator to pass the call on to EMS. Competency to be Demonstrated Flexible protocols to use that will prioritize limited assets during a severe pandemic. Capabilities Measured HPP Capability 4 – Medical Surge PHEP Capability 10 – Medical Surge Notes: ________________________________________________________________________ ______________________________________________________________________________
INJECT CC-2 Inject Information Secondary Players Emergency medical Services (EMS), Mental Health, Faith-Based Organizations, & Other Call Centers (e.g., 2-1-1 and nurse triage lines). Event Synopsis Increase in non-emergency calls. Message Description For 3 days your center has received multiple calls from a man stating that he is dying from the flu. EMS has transported him on 3 occasions. The hospital staff has determined he is not ill and not in need of treatment and has released him. He has called again, saying that he is "really dying this time." Special Sector Discussion Question How do you handle frequent callers such as this person, especially in this time when the call volume is very high? FOR EVALUATOR USE ONLY Evaluation Criteria Expected Player Action Make a determination on whether the protocol followed requires the operator to pass the call on to EMS. Competency to be Demonstrated Flexible protocols to use that will prioritize limited assets during a severe pandemic. Capabilities Measured HPP Capability 4 – Medical Surge PHEP Capability 10 – Medical Surge Notes: ________________________________________________________________________ ______________________________________________________________________________
PIEET_Cleared_9_5.docx