JOB DESCRIPTION JOB TITLE: Lettings Advisor DIRECTORATE: Housing Services REPORTING TO: Lettings Manager Supervisory responsibility for others: None CONTEXT Please see the attached organisation chart. Job Purpose To provide a customer focussed, accessible and highly professional lettings service and housing advice to existing and potential Freebridge tenants across all properties. MAIN DUTIES Day to Day Tasks Provide a customer focussed and highly professional Lettings Service to existing and potential Freebridge tenants on a range of different property, tenancy and rent types. Ensure the accurate and timely processing of all empty properties to meet corporate targets for re-let times. Liaise promptly with any customers that are moving to arrange and carry out detailed assessment interviews and other required appointments, including accompanied viewings. Provide support to customers moving out of their homes temporarily and permanently to enable redevelopment, refurbishment or repair works to be carried out. Provide practical assistance as well as appropriate financial compensation, when required for customers moving home, working closely with customer(s), their families, carers or support agencies to minimise the impact on their daily lives. Complete tenancy checks to verify suitability of new tenants to ensure the most effective use of stock. This will include financial checks and providing housing and benefit advice. Maintain accurate customer tenancy records and property information on the
JOB DESCRIPTION JOB TITLE: Lettings Advisor DIRECTORATE: Housing Services REPORTING TO: Lettings Manager Supervisory responsibility for others: None CONTEXT Please see the attached organisation chart. Job Purpose To provide a customer focussed, accessible and highly professional lettings service and housing advice to existing and potential Freebridge tenants across all properties. MAIN DUTIES Day to Day Tasks Provide a customer focussed and highly professional Lettings Service to existing and potential Freebridge tenants on a range of different property, tenancy and rent types. Ensure the accurate and timely processing of all empty properties to meet corporate targets for re-let times. Liaise promptly with any customers that are moving to arrange and carry out detailed assessment interviews and other required appointments, including accompanied viewings. Provide support to customers moving out of their homes temporarily and permanently to enable redevelopment, refurbishment or repair works to be carried out. Provide practical assistance as well as appropriate financial compensation, when required for customers moving home, working closely with customer(s), their families, carers or support agencies to minimise the impact on their daily lives. Complete tenancy checks to verify suitability of new tenants to ensure the most effective use of stock. This will include financial checks and providing housing and benefit advice. Maintain accurate customer tenancy records and property information on the
JOB%20DESCRIPTION%20-%20LETTINGS%20ADVISOR%20.docx