4H. EXCEPTIONS Image builds requiring a new or updated operating system. If the Engineering Test Lab is unavailable at any point when image build testing is planned, the period of unavailability may be subtracted from the calculation. The EITSS Program Management and Task Order Integration contractor fails to complete independent testing within their specific timeframe (i.e., 5 business days). 4I. POLICY N/A 5. SLA CALCULATION (NUMERATOR) Total Survey Image Builds Leveraging the Current 5A. CALCULATION Operating System (master and DOT OA’s unique) Ready for Deployment within the Target Service Level Objective ÷ (DENOMINATOR) Total Image Builds Requested * 100 = (RESULT) Service Level (%) Attained 5B. SUCCESS CRITERIA Contractor image builds are high quality and completed within SLA- designated timeframe. None. 5C. DEFINITIONS 6. SLA ADMINISTRATION 6A. REPORTING Reporting to commence upon Contract Award and continue FREQUENCY throughout the Period of Performance. Monthly reporting of SLA attainment in Task Order Monthly Status Report. 6B. NOTES AND COMMENTS None. On Schedule Delivery 1. SLA SUMMARY 1A. TASK Management 1B. SUB-TASK Multiple Endpoint Engineering Infra. Engineering Infra. Operations Data Center Op. Application Hosting 1C. SLA # Infrastructure SLA 2 1D. SLA NAME On Schedule Delivery – 2. SLA OVERVIEW This SLA measures the timeline delivery of engineering projects per 2A. SLA DESCRIPTION agreed upon and baselined project schedules based on the percentage of completed milestones by the agreed-upon due date. 2B. RATIONALE Incentivizes the Contractor to meet project schedule commitments.
4H. EXCEPTIONS Image builds requiring a new or updated operating system. If the Engineering Test Lab is unavailable at any point when image build testing is planned, the period of unavailability may be subtracted from the calculation. The EITSS Program Management and Task Order Integration contractor fails to complete independent testing within their specific timeframe (i.e., 5 business days). 4I. POLICY N/A 5. SLA CALCULATION 5A. CALCULATION (NUMERATOR) Total Survey Image Builds Leveraging the Current Operating System (master and DOT OA’s unique) Ready for Deployment within the Target Service Level Objective ÷ (DENOMINATOR) Total Image Builds Requested * 100 = (RESULT) Service Level (%) Attained 5B. SUCCESS CRITERIA Contractor image builds are high quality and completed within SLA- designated timeframe. 5C. DEFINITIONS None. 6. SLA ADMINISTRATION 6A. REPORTING FREQUENCY Reporting to commence upon Contract Award and continue throughout the Period of Performance. Monthly reporting of SLA attainment in Task Order Monthly Status Report. 6B. NOTES AND COMMENTS None. On Schedule Delivery 1. SLA SUMMARY 1A. TASK Management Endpoint Engineering Infra. Engineering Infra. Operations Data Center Op. Application Hosting 1B. SUB-TASK Multiple 1C. SLA # Infrastructure – SLA 2 1D. SLA NAME On Schedule Delivery 2. SLA OVERVIEW 2A. SLA DESCRIPTION This SLA measures the timeline delivery of engineering projects per agreed upon and baselined project schedules based on the percentage of completed milestones by the agreed-upon due date. 2B. RATIONALE Incentivizes the Contractor to meet project schedule commitments.
J-2__-_DOT_EITSS_-_Infrastructure_Operations_PWS_-_6-12-2018.docx