Key points Industry requirements Indicate if Comments response The response should show evidence of the Evidence must be provided in the Record other key points and examples from the candidate’s addresses following. response. conversation. Identify whether practical candidate’s KP and IR. assessment is warranted. Question 72 Accesses system using logon and password. Checks availability of product/service within the system. Sources alternatives if first choice is not customer’s available. Creates new reservation. Inputs customer details and checks accuracy of data. Ensures all mandatory fields are completed. Confirms reservation. Downloads/prints reservation details, pro formas, tickets or vouchers. Exits system. Sends documents to customer.
Key points The candidate’s response should show evidence of the following. Industry requirements Evidence must be provided in the candidate’s response. Indicate if response addresses KP and IR. Comments Record other key points and examples from the conversation. Identify whether practical assessment is warranted. Question 72 Accesses system using logon and password. Checks availability of product/service within the system. Sources alternatives if customer’s first choice is not available. Creates new reservation. Inputs customer details and checks accuracy of data. Ensures all mandatory fields are completed. Confirms reservation. Downloads/prints reservation details, pro formas, tickets or vouchers. Exits system. Sends documents to customer.
HTT1247_RPLTourism.docx