and is a water efficiency measures programme which involves a free household visit ‘Bits bobs’ to carry out a water audit and retrofit of a number of products combined. During the visit water saving tips and advice is also given to the customer to help save water around the home. A questionnaire was also filled out to gain information about: bathing habits, number of showers and baths, number of toilets, water using appliances etc. Additional information such as occupancy, ACORN group and property type were also collated. Table 17 provides an example of an intervention where an engagement approach was used in order to encourage the uptake of water saving devices. This is discussed further in the next section. Box 5 provides an example of water advice given out by the Energy Savings Trust. Table 17: Examples of water saving devices and engagement intervention (Riley and Openshaw, 2009) Project Twerton Wessex Water Efficiency Trial (Wessex retrofitting project) Water’s Population 156 flats in Twerton, Bath Interventions Device fitting: ecoBETA dual flush devices were installed by plumbers explaining to residents that they were water-saving devices. Social / Engagement approaches: Door-to-door canvassing informing residents and providing them with a range of materials such as pledge cards, a promotional flyer for a water saving event, shower-timers and fridge magnets Saving held at the local village hall as an ‘Water Day’ community event educational intervention Box 5: Example of telephone advice calls (Energy Savings Trust and Waterwise, 2011) water advice provided on to customers telephoning the Advice Inbound telephone advice ‐ Centre. In most cases, people were not calling about water specifically, but the advisors would include the topic in the conversation as an additional benefit. Outbound telephone advice water advice provided on the telephone through proactive ‐ outbound calling of existing Advice Centre customers. In most cases these were people who had contacted the Energy Saving Trust for a non‐water topic such as insulation, or had had a recent successful energy saving measure installed by the energy saving trust. Online information provision: smart meters and web-based interventions Several publications describe interventions or designs that explore the potential for using smart meters:
‘Bits and bobs’ is a water efficiency measures programme which involves a free household visit to carry out a water audit and retrofit of a number of products combined. During the visit water saving tips and advice is also given to the customer to help save water around the home. A questionnaire was also filled out to gain information about: bathing habits, number of showers and baths, number of toilets, water using appliances etc. Additional information such as occupancy, ACORN group and property type were also collated. Table 17 provides an example of an intervention where an engagement approach was used in order to encourage the uptake of water saving devices. This is discussed further in the next section. Box 5 provides an example of water advice given out by the Energy Savings Trust. Table 17: Examples of water saving devices and engagement intervention (Riley and Openshaw, 2009) Project Twerton Wessex Water Efficiency Trial (Wessex Water’s retrofitting project) Population 156 flats in Twerton, Bath Interventions Device fitting: ecoBETA dual flush devices were installed by plumbers explaining to residents that they were water-saving devices. Social / Engagement approaches: Door-to-door canvassing informing residents and providing them with a range of materials such as pledge cards, a promotional flyer for a water saving event, shower-timers and fridge magnets ‘Water Saving Day’ community event held at the local village hall as an educational intervention Box 5: Example of telephone advice calls (Energy Savings Trust and Waterwise, 2011) Inbound telephone advice ‐ water advice provided on to customers telephoning the Advice Centre. In most cases, people were not calling about water specifically, but the advisors would include the topic in the conversation as an additional benefit. Outbound telephone advice ‐ water advice provided on the telephone through proactive outbound calling of existing Advice Centre customers. In most cases these were people who had contacted the Energy Saving Trust for a non‐water topic such as insulation, or had had a recent successful energy saving measure installed by the energy saving trust. Online information provision: smart meters and web-based interventions Several publications describe interventions or designs that explore the potential for using smart meters:
14194_WT1562p8_Water_Efficiency_and_Behaviour_Change_REA_FINAL.docx