-Serves as level 1 help-desk support, -Serves as a resource to a larger, -Serves as a high level technical -Recommends system controls -Deals with cutting edge technology solving routine issues. more varied clientele and have resource for the agency; and security measures. and able to maximize the responsibility for larger or more -Participates in technical design of effectiveness of new technology as technical systems; complex systems with agency-wide appropriate. -Serves as a level 2 help-desk impact. Management support, taking on more complex -More involved in assessing IT and less routine types of problems. -Able to assess operations needs and introducing new -Responsible for long-range planning (equipment, staff, training, etc.) needs technology. and design of system architecture sufficient to establish priorities and and structure. Resource & develop budget recommendations. -Writes project charters, cost/benefit analyses and requests for proposals, -Able to project future IT needs, -Develops and recommends a and evaluates the responses for analyze/develop alternatives, and replacement plan budget for major systems. Writes feasibility Assessment & recommend action sufficient to maintaining and upgrading studies, acquisition plans, and provide technical assistance to hardware or software; decision packages for high management in the long-range -Develops resource estimates and visibility/impact initiatives. planning process; project plans, ensuring the scope Planning -Completes or participates in represents a manageable sized preparation of cost-benefit analysis. project. Strategic -Follows well-defined policy and -Expected to apply established -Considerable knowledge of the -Recommends policies and -Develops and recommends policies & procedures. procedures, methods and standards organization mission, goals, policies standards for new technologies and standards for new technologies in work that is primarily and processes. and procedures. and procedures. implementation and fault analysis -Implements technical policy. Laws using multiple technologies with some design work added as experience grows. Regulations Procedures, Policy, Class ITS-1 ITS-2 ITS-3 ITS-4 ITS-5 Level
Strategic Planning & Assessment & Resource Management -Serves as level 1 help-desk support, solving routine issues. -Serves as a resource to a larger, more varied clientele and have responsibility for larger or more technical systems; -Serves as a level 2 help-desk support, taking on more complex and less routine types of problems. -Serves as a high level technical resource for the agency; -Participates in technical design of complex systems with agency-wide impact. -Able to assess operations (equipment, staff, training, etc.) needs sufficient to establish priorities and develop budget recommendations. -Able to project future IT needs, analyze/develop alternatives, and recommend action sufficient to provide technical assistance to management in the long-range planning process; -Completes or participates in preparation of cost-benefit analysis. -Recommends system controls and security measures. -More involved in assessing IT needs and introducing new technology. -Develops and recommends a replacement plan budget for maintaining and upgrading hardware or software; -Develops resource estimates and project plans, ensuring the scope represents a manageable sized project. -Deals with cutting edge technology and able to maximize the effectiveness of new technology as appropriate. -Responsible for long-range planning and design of system architecture and structure. -Writes project charters, cost/benefit analyses and requests for proposals, and evaluates the responses for major systems. Writes feasibility studies, acquisition plans, and decision packages for high visibility/impact initiatives. Policy, Procedures, Laws & Regulations -Follows well-defined policy and procedures. -Expected to apply established procedures, methods and standards in work that is primarily implementation and fault analysis using multiple technologies with some design work added as experience grows. -Considerable knowledge of the organization mission, goals, policies and processes. -Recommends policies and standards for new technologies and procedures. -Develops and recommends policies and standards for new technologies and procedures. -Implements technical policy. Class Level ITS-1 ITS-2 ITS-3 ITS-4 ITS-5
ITS%20Matrix%20FINAL%2010_08_2010.docx