Appendix A Use Case by Stakeholder – / City the Code Services of Transportation Airport - / Office Building Alarms Prevention Commercial - - - - Use Cases Houston ARA HFD Development PWE Engineer PWE Enforcement Plan/Dev Services Permitting Burglar 1. Intake & Customer Service 1.1.1 Use Case: Select a Service     1.1.2 Use Case: Submit Application Online     Use Case: Request Online Portal User 1.1.3 Account     1.1.4 Use Case: Request Advance Pay Account    1.2.1 Use Case: Manage Permit Renewals     1.2.2 Use Case: Issue Utility Release  2. Application Processing Use Case: Review Application for 2.1.1 Completeness     Use Case: Request Additional Information 2.1.2 from Applicant     Use Case: Review Application Status 2.1.3 Online     Use Case: Submit Additional Information 2.1.4 Online     Use Case: Manage Application 2.1.5 Approval     4. Inspections & Enforcement Use Case: Submit Inspection Request 4.1.1 Online    4.1.2 Use Case: Assign and Manage Inspections     Use Case: Conduct Inspection and Record 4.1.3 Outcome     Use Case: a Enforcement-related 4.2.1 documentation     Use Case: Schedule Hearing and Record 4.2.2 Hearing Date   Use Case: Conduct Hearing and Issue 4.2.3 Letter of Decision   4.2.4 Use Case: Report a Complaint    
Appendix A – Use Case by Stakeholder Use Cases Houston Airport Services ARA - Commercial Permitting / Transportation / Burglar Alarms PWE - Office of the City Engineer PWE - Building Code Enforcement HFD - Prevention Plan/Dev - Development Services 1. Intake & Customer Service 1.1.1 Use Case: Select a Service     1.1.2 Use Case: Submit Application Online     1.1.3 Use Case: Request Online Portal User Account     1.1.4 Use Case: Request Advance Pay Account    1.2.1 Use Case: Manage Permit Renewals     1.2.2 Use Case: Issue Utility Release  2. Application Processing 2.1.1 Use Case: Review Application for Completeness     2.1.2 Use Case: Request Additional Information from Applicant     2.1.3 Use Case: Review Application Status Online     2.1.4 Use Case: Submit Additional Information Online     2.1.5 Use Case: Manage Application Approval     4. Inspections & Enforcement 4.1.1 Use Case: Submit Inspection Request Online    4.1.2 Use Case: Assign and Manage Inspections     4.1.3 Use Case: Conduct Inspection and Record Outcome     4.2.1 Use Case: a Enforcement-related documentation     4.2.2 Use Case: Schedule Hearing and Record Hearing Date   4.2.3 Use Case: Conduct Hearing and Issue Letter of Decision   4.2.4 Use Case: Report a Complaint    
ILMS_Attachment%20H%20-%20to%20be%20use%20cases%20%20-%20COH%20PWE%20To%20Be%20Use%20Cases%20Master%20Deliverable%20-%20ILMS%20Replacement%20v2.docx