(h) The bill (or refund) payment due date; (2) The Commission will publish quarterly progress reports is not accepted by a party to the decision, that to with the normal operation of a telecommunications (i) Methods of bill (or refund) payment; assist it in its ongoing monitoring and review of party will have the right to challenge the decision service, including any equipment or device that (j) Methods of contact for complaints and billing inquiries; intercepts or assists in intercepting or receiving any consumer codes and related issues. The progress reports pursuant to Sections 86 to 88 of the Act, in will include - service offered by VDT that requires special accordance with the practices and procedures and (k) Any call charges applicable for complaints and billing authorization, may be installed by or on behalf of any (a) identified breaches of applicable code provisions, and described in those sections. any remedial actions taken inquiry calls Consumer. ; Confidentiality (b) recurring complaints and actions taken to address these; 57. Information disclosed in the course of any Itemization of charges Re-selling services without authorization (C) statistics on complaints and their resolution; 31. Consumers shall not re-sell any service provided 23.-(1) VDT shall ensure that Consumers have access to and complaint or compliance proceeding under this by VDT except as permitted by VDT service (d) steps taken by VDT in the development of in-house Code may be protected as confidential information itemized details of all charges, either on the bill or on a compliance systems. as provided under the Act, including Sections 59, separate statement provided by VDT upon request. agreement (and subject to any applicable licensing or (2) Unless otherwise requested by or agreed with the authorization by the Commission pursuant to the (3) The Commission’s annual report will contain a summary 60 and 86(3) of the Act. Consumer, VDT shall provide itemized details during the Act). of all progress reports for the relevant year. VDT Communications Limited Tel: 0700VDTC
(h) The bill (or refund) payment due date; (i) Methods of bill (or refund) payment; with the normal operation of a telecommunications service, including any equipment or device that (2) The Commission will publish quarterly progress reports is not accepted by a party to the decision, that to assist it in its ongoing monitoring and review of party will have the right to challenge the decision (j) Methods of contact for complaints and billing inquiries; intercepts or assists in intercepting or receiving any consumer codes and related issues. The progress reports pursuant to Sections 86 to 88 of the Act, in and service offered by VDT that requires special will include - accordance with the practices and procedures (k) Any call charges applicable for complaints and billing authorization, may be installed by or on behalf of any (a) identified breaches of applicable code provisions, and described in those sections. inquiry calls Consumer. any remedial actions taken ; Confidentiality Itemization of charges Re-selling services without authorization (b) recurring complaints and actions taken to address these; 57. Information disclosed in the course of any 23.-(1) VDT shall ensure that Consumers have access to 31. Consumers shall not re-sell any service provided (C) statistics on complaints and their resolution; and complaint or compliance proceeding under this itemized details of all charges, either on the bill or on a by VDT except as permitted by VDT service (d) steps taken by VDT in the development of in-house Code may be protected as confidential information separate statement provided by VDT upon request. agreement (and subject to any applicable licensing or compliance systems. as provided under the Act, including Sections 59, (2) Unless otherwise requested by or agreed with the Consumer, VDT shall provide itemized details during the authorization by the Commission pursuant to the Act). (3) The Commission’s annual report will contain a summary 60 and 86(3) of the Act. of all progress reports for the relevant year. VDT Communications Limited Tel: 0700VDTC
IndividualCodeofPractice.docx