7 Gas Operations Strive to meet Gas Accept in VI-6 UGI’s for Part Service Division’s goal replacement of mercury meters by 2018. 8 Gas Operations Strive to implement the Accept in VI-8 remaining recommendations Part from the PNG Operations Audit Report in a timely manner. 9 Gas Operations Improve safety performance Accept VI-9 at each of the UGI Utility Companies and Group’s strive to meet its safety goals. 10 Emergency Continue performing Accept VIII-1 Preparedness periodic physical security risk analyses and/or vulnerability assessments of all facilities. 11 Emergency Standardize the approach for Accept VIII-2 Preparedness mitigating physical security risks across the UGI Utility Group. 12 Emergency Fully document emergency Accept VIII-3 Preparedness response provisions within Electric Service UGI’s Emergency Division’s Response Plan. 13 Emergency Develop a comprehensive Accept VIII-4 Preparedness Cyber Security Plan and test and review it annually. 14 Materials Focus efforts to Accept IX-2 align CPG’s Management inventory accuracy with the rest of the UGI Utility Group. 15 Materials Improve inventory turnover Accept in IX-3 Management to at least 2.0 turns or higher Part for all operating companies. 16 Materials Strive to achieve a more Accept IX-5 Management automated materials management system. 17 Customer Services Complete implementation of Accept X-2 the customer information management and enterprise asset management software, and then reassess the consolidation of the call centers. 18 Fleet Management Establish annual KPI goals Accept XI-2 to benchmark against actual performance.
7 Gas Operations Strive to meet UGI’s Gas Service Division’s goal for replacement of mercury meters by 2018. Accept in Part VI-6 8 Gas Operations Strive to implement the remaining recommendations from the PNG Operations Audit Report in a timely manner. Accept in Part VI-8 9 Gas Operations Improve safety performance at each of the UGI Utility Group’s Companies and strive to meet its safety goals. Accept VI-9 10 Emergency Preparedness Continue performing periodic physical security risk analyses and/or vulnerability assessments of all facilities. Accept VIII-1 11 Emergency Preparedness Standardize the approach for mitigating physical security risks across the UGI Utility Group. Accept VIII-2 12 Emergency Preparedness Fully document emergency response provisions within UGI’s Electric Service Division’s Emergency Response Plan. Accept VIII-3 13 Emergency Preparedness Develop a comprehensive Cyber Security Plan and test and review it annually. Accept VIII-4 14 Materials Management Focus efforts to align CPG’s inventory accuracy with the rest of the UGI Utility Group. Accept IX-2 15 Materials Management Improve inventory turnover to at least 2.0 turns or higher for all operating companies. Accept in Part IX-3 16 Materials Management Strive to achieve a more automated materials management system. Accept IX-5 17 Customer Services Complete implementation of the customer information management and enterprise asset management software, and then reassess the consolidation of the call centers. Accept X-2 18 Fleet Management Establish annual KPI goals to benchmark against actual performance. Accept XI-2
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