Public Libraries NSW Home Library Services Working Group – Activity Hazard Recommended best practice New members joining the Home Library Service Must provide permission to enter private Breach of privacy legislation1 which sets Include a privacy statement on HLS property standards for dealing with personal application forms information Include a clause on the membership form for HLS members to give Clients with dementia may forget they permission to an authorised library have given permission to enter private representative to enter their premises. property the owner and/or E.g.” I……………., give permission occupier of……………… for any duly authorised Library representative to enter these premises for the purpose of delivering library services.” Store client records appropriately Must provide emergency contact details Client may be discovered injured or sick Ensure the emergency contact is aware and requiring assistance that the person has joined the library service and that deliveries will be made to the home Emergency contact may be difficult to reach May have to meet eligibility requirements Carers may not be able to provide a The HLS policy should provide an entry (e.g. doctors certificate ) doctors certificate to prove eligibility point for carers who are housebound due to their caring responsibilities 1Privacy and Personal Information Protection Act 1998 (NSW)
Public Libraries NSW – Home Library Services Working Group Activity Hazard Recommended best practice New members joining the Home Library Service Must provide permission to enter private property Breach of privacy legislation1 which sets standards for dealing with personal information Clients with dementia may forget they have given permission to enter private property Include a privacy statement on HLS application forms Include a clause on the membership form for HLS members to give permission to an authorised library representative to enter their premises. E.g.” I……………., the owner and/or occupier of……………… give permission for any duly authorised Library representative to enter these premises for the purpose of delivering library services.” Store client records appropriately Must provide emergency contact details Client may be discovered injured or sick and requiring assistance Emergency contact may be difficult to reach Ensure the emergency contact is aware that the person has joined the library service and that deliveries will be made to the home May have to meet eligibility requirements (e.g. doctors certificate ) Carers may not be able to provide a doctors certificate to prove eligibility The HLS policy should provide an entry point for carers who are housebound due to their caring responsibilities 1Privacy and Personal Information Protection Act 1998 (NSW)
hls_risk_management.docx