Hold and Resume You can only put an active call on hold. Put Call on Hold To put a call on hold move the mouse over the call and click Hold . Resume Held Call To resume a held call move the mouse over the call and click Answer . NOTE: Double-clicking a call does not take the call off hold. Make and End Calls Receptionist provides you with several ways in which you can make calls. When you dial a number or contact, the call appears in the Call Console as Incoming Local. Dial Ad Hoc Number You use the Dialer to a call to an ad hoc number.To dial an ad hoc number: In the Dialer, enter the phone number and click Dial . The call appears in the Call Console as Incoming Local and your phone rings. Click Answer for that call. An outbound call is placed and the call state changes to Outgoing. Redial Number Receptionist up to ten most recently dialed numbers. To redial one of the recently dialed numbers click the Redial button and select the number from the list that appears. Figure 19 Dialer Redialing Number – Dial Contact You can dial contacts from any directory available in Receptionist. To dial a contact: In the Contacts click the tab for the directory from which you want to dial a contact. Click the contact to expand it and click Call for that contact. A Click-To-Dial action is initiated and your phone rings. Answer the phone. An outbound call is placed. Alternatively, to dial the contact’s extension, click Extension .
Hold and Resume You can only put an active call on hold. Put Call on Hold To put a call on hold move the mouse over the call and click Hold . Resume Held Call To resume a held call move the mouse over the call and click Answer . NOTE: Double-clicking a call does not take the call off hold. Make and End Calls Receptionist provides you with several ways in which you can make calls. When you dial a number or contact, the call appears in the Call Console as Incoming Local. Dial Ad Hoc Number You use the Dialer to a call to an ad hoc number.To dial an ad hoc number: In the Dialer, enter the phone number and click Dial . The call appears in the Call Console as Incoming Local and your phone rings. Click Answer for that call. An outbound call is placed and the call state changes to Outgoing. Redial Number Receptionist up to ten most recently dialed numbers. To redial one of the recently dialed numbers click the Redial button and select the number from the list that appears. Figure 19 Dialer – Redialing Number Dial Contact You can dial contacts from any directory available in Receptionist. To dial a contact: In the Contacts click the tab for the directory from which you want to dial a contact. Click the contact to expand it and click Call for that contact. A Click-To-Dial action is initiated and your phone rings. Answer the phone. An outbound call is placed. Alternatively, to dial the contact’s extension, click Extension .
IP-Centrex-Receptionist-Console-User-Guide-thin-client-post-r21.docx