Poor Very low staff morale No staff attending attendance for mandatory training mandatory/key /key training on an training ongoing basis No staff attending mandatory/ key training Statutory duty/ No or minimal Breech of Single breech in Enforcement action Multiple breeches in impact or breech statutory statutory duty statutory duty inspections of guidance/ legislation statutory duty Reduced Challenging Multiple breeches in Prosecution performance external statutory duty rating if recommendations/ unresolved improvement notice Improvement notices Complete systems change required Low performance Zero performance rating rating Critical report Severely critical report Adverse publicity/ Rumours Local media Local media National media National media coverage short coverage coverage with <3 coverage with >3 – – reputation Potential for term reduction in reduction in days service well days service well public concern public confidence public confidence below reasonable below reasonable public expectation public expectation. MP concerned (questions in the House) Total loss of public confidence Business objectives/ Insignificant 5–10 cost per cent over Non-compliance with Incident leading >25 increase/ project budget national 10–25 per per cent over project projects schedule cent over project budget slippage budget
Poor attendance for mandatory/key training Very low staff morale No staff attending mandatory training /key training on an ongoing basis No staff attending mandatory/ key training Statutory duty/ inspections No or minimal impact or breech of guidance/ statutory duty Breech of statutory legislation Single breech in statutory duty Enforcement action Multiple breeches in statutory duty Reduced performance rating if unresolved Challenging external recommendations/ improvement notice Multiple breeches in statutory duty Prosecution Improvement notices Complete systems change required Low performance rating Zero performance rating Critical report Severely critical report Adverse publicity/ reputation Rumours Potential for public concern Local media coverage – short term reduction in public confidence Local media coverage – reduction in public confidence National media coverage with <3 days service well below reasonable public expectation National media coverage with >3 days service well below reasonable public expectation. MP concerned (questions in the House) Total loss of public confidence Business objectives/ projects Insignificant cost increase/ schedule slippage 5–10 per cent over project budget Non-compliance with national 10–25 per cent over project budget Incident leading >25 per cent over project budget
Incident%20Reporting%20Procedure%20Final%2003.07.13.docx