Understanding the business Organizational Units, Stakeholders and Users There are several departments involved in the sales process. Door to door salespeople approach potential customers and enter service requests into the customer relation management system for processing where it must be approved by the financial and legal teams before entering the order system to be processed for the service delivery team. Stakeholder Summary Non-User Responsibilities System Stakeholder needs Contract Ensure the Valid management contract is signature person legally binding capture and (legal and has a legal service department) sign off delivery terms Accounting Check service Reduction in person delivery has red flags for (financial sufficient ROI revision or department) application rejections Service Deliver and Realistic delivery install ordered and feasible person services preferred (services Train customer delivery department) in service times
Understanding the business Organizational Units, Stakeholders and Users There are several departments involved in the sales process. Door to door salespeople approach potential customers and enter service requests into the customer relation management system for processing where it must be approved by the financial and legal teams before entering the order system to be processed for the service delivery team. Stakeholder Summary Non-User Stakeholder Responsibilities System needs Contract management person (legal department) Ensure the contract is legally binding and has a sign off Valid signature capture and legal service delivery terms Accounting person (financial department) Check service delivery has sufficient ROI Reduction in red flags for revision or application rejections Service delivery person (services department) Deliver and install ordered services Train customer in service Realistic and feasible preferred delivery times
INFO627SRSmPOSComcast.docx