of patient request 95 percent Review of Service Quality To be defined Monthly Adult Hearing Information Sharing Performance Reports locally Service Patient records and associated letters/reports completed and sent to GP within 5 working days of hearing assessment/ fitting/ follow-up Service User Experience 95 percent Review of Service Quality Sanction Quarterly and Adult Hearing Performance Reports accumulative annual Service Standardised patient questionnaire to be report to include an issued at discharge points. analysis of number of 95% of responses received from service patients discharged users sampled should report overall and surveyed, satisfaction with service number of responses received, % of those satisfied or very satisfied with service. Peer Satisfaction of Service 95 percent GP questionnaires To be defined Quarterly and Adult Hearing locally accumulative report Service Percentage of GPs satisfied with service to include an analysis of (A minimum of one GP satisfaction completed user survey will be designed and sent to all questionnaires, referring GPs) demonstrating % of those satisfied or very satisfied with service. Service Improvement 100 percent of Service User Questionnaires To be defined Annual report to Adult Hearing locally demonstrate Service Service user questionnaires and peer made and recommendations satisfaction surveys to capture areas for agreed with and actions taken to
of patient request Information Sharing Patient records and associated letters/reports completed and sent to GP within 5 working days of hearing assessment/ fitting/ follow-up 95 percent Review of Service Quality Performance Reports To be defined locally Monthly Adult Hearing Service Service User Experience Standardised patient questionnaire to be issued at discharge points. 95% of responses received from service users sampled should report overall satisfaction with service 95 percent Review of Service Quality Performance Reports Sanction Quarterly and accumulative annual report to include an analysis of number of patients discharged and surveyed, number of responses received, % of those satisfied or very satisfied with service. Adult Hearing Service Peer Satisfaction of Service Percentage of GPs satisfied with service (A minimum of one GP satisfaction survey will be designed and sent to all referring GPs) 95 percent GP questionnaires To be defined locally Quarterly and accumulative report to include an analysis of completed user questionnaires, demonstrating % of those satisfied or very satisfied with service. Adult Hearing Service Service Improvement Service user questionnaires and peer satisfaction surveys to capture areas for 100 percent of made and agreed with Service User Questionnaires To be defined locally Annual report to demonstrate recommendations and actions taken to Adult Hearing Service
HLCF-Service-Spec-CP-CR.docx