Appendix 4 REGISTER OF COMPLAINTS SAMPLE Date Name of person Name of Beacon Description of complaint Other relevant Action taken, Complaint making person Complaints Please state whether documentation ie date resolved Received complaint receiving Record form Verbal/Written statements, reports and by whom complaint completed Yes / No Repair arranged (Example) and completed. 1 Jan 2010 Ms Smith Joe Wright No Tumble Dryer is Daily Notes frequently broken down (31/12/09) (verbal) Maintenance Request Joe Wright (2/1/10) (4/1/06) (Example) Mr Jones Joe Wright Yes see Beacon – 3rd Jan Complaint records 2010
Appendix 4 REGISTER OF COMPLAINTS SAMPLE Date Complaint Received Name of person making complaint Name of person receiving complaint Beacon Complaints Record form completed Yes / No Description of complaint Please state whether Verbal/Written Other relevant documentation ie statements, reports Action taken, date resolved and by whom (Example) 1 Jan 2010 Ms Smith Joe Wright No Tumble Dryer is frequently broken down (verbal) Daily Notes (31/12/09) Maintenance Request (2/1/10) Repair arranged and completed. Joe Wright (4/1/06) (Example) 3rd Jan 2010 Mr Jones Joe Wright Yes – see Beacon Complaint records
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