Building and Dealing with Change Paula Davis Region 21 2017 Intl. President/Faculty Leadership at Work: Building Trust and Dealing with Change can’t have success without trust. “You The word embodies almost everything you can strive for that will help you to succeed.” Jeff Burke, Former CEO of Johnson & Johnson Trust is confidence in: Character Integrity and Intent – Competence Capabilities and Results – Works! ABCD Trust Model A Able Demonstrates Competence – B Believable Acting with Integrity – C Connected Demonstrating Care & Concern for Others – D Dependable Reliably following through on what you say – you will do (Results) Low Trust Behaviors High Trust Behaviors Manipulate or distort facts Information shared openly Getting the credit is very important Real collaboration Spin the truth to their advantage Share credit abundantly New ideas resisted & stifled Culture of Creativity/Innovation Mistakes covered up Mistakes embraced for growth Have Transparency is a practiced value “undiscussables” Overpromise & Underdeliver High degree of Accountability Energy low Palpable vitality & energy To Build or Improve Trust: Demonstrate Trust and Respect Create Transparency communicate proactively – Talk straight with compassion– open and honest Admit Mistakes & Right Wrongs
Building and Dealing with Change Paula Davis Region 21 2017 Intl. President/Faculty Leadership at Work: Building Trust and Dealing with Change “You can’t have success without trust. The word embodies almost everything you can strive for that will help you to succeed.” Jeff Burke, Former CEO of Johnson & Johnson Trust is confidence in: Character – Integrity and Intent Competence – Capabilities and Results Works! ABCD Trust Model A – Able Demonstrates Competence B – Believable Acting with Integrity C – Connected Demonstrating Care & Concern for Others D – Dependable Reliably following through on what you say you will do (Results) Low Trust Behaviors High Trust Behaviors Manipulate or distort facts Information shared openly Getting the credit is very important Real collaboration Spin the truth to their advantage Share credit abundantly New ideas resisted & stifled Culture of Creativity/Innovation Mistakes covered up Mistakes embraced for growth Have “undiscussables” Transparency is a practiced value Overpromise & Underdeliver High degree of Accountability Energy low Palpable vitality & energy To Build or Improve Trust: Demonstrate Trust and Respect Create Transparency – communicate proactively Talk straight with compassion– open and honest Admit Mistakes & Right Wrongs
IES2017%20Building%20Trust%20and%20Dealing%20with%20Change%20Paula%20Davis.docx