Interview Meets objectives with appropriate support, guidance and supervision Working Interview Keeps colleagues and resident up to date and Together informed Interview Readily contributes to team initiatives Application Takes steps to build rapport with colleagues Application/Interview Able to offer and receive meaningful feedback Communication Application Excellent communication skills with ability to communicate with people at varying levels Interview Able to clearly articulate the what, when, why and how for any situation Interview Able to write clear concise reports and –Test correspondence Interview High degree of empathy and ability to communicate with residents with complex needs Able to adapt the tone of communications Application appropriately Develops and sustains effective relationships, Application/interview shares and implements good practice with internal and external stakeholders Customer Interview Understands how own role and actions impact Focus on customers and keeps customers up to date and informed Able to demonstrate awareness of internal and Application/interview external needs and expectations customers’ Pro-actively takes action to meet customers’ needs Interview Experience of measuring customer satisfaction and continuously improving satisfaction Application/interview
Meets objectives with appropriate support, guidance and supervision Interview Working Together Keeps colleagues and resident up to date and informed Readily contributes to team initiatives Takes steps to build rapport with colleagues Able to offer and receive meaningful feedback Interview Interview Application Application/Interview Communication Excellent communication skills with ability to communicate with people at varying levels Able to clearly articulate the what, when, why and how for any situation Able to write clear concise reports and correspondence High degree of empathy and ability to communicate with residents with complex needs Able to adapt the tone of communications appropriately Develops and sustains effective relationships, shares and implements good practice with internal and external stakeholders Application Interview Interview –Test Interview Application Application/interview Customer Focus Understands how own role and actions impact on customers and keeps customers up to date and informed Able to demonstrate awareness of internal and external customers’ needs and expectations Pro-actively takes action to meet customers’ needs Experience of measuring customer satisfaction and continuously improving satisfaction Interview Application/interview Interview Application/interview
Housing-Officer-Job-Description.docx