Core Units of Competency Unit Code Unit Title Questions Practical SITTIND001A Develop and update tourism industry 1–3 4 knowledge SITXADM003A Write business documents 4–6 3 SITXCCS003A Manage quality customer service 7–9 10 SITXCOM001A Work with colleagues and customers 10–13 1 SITXCOM002A Work in a socially diverse environment 14, 15 1 SITXCOM003A Deal with conflict situations 16, 17 2 SITXFIN003A Interpret financial information 18–25 20 SITXFIN005A Prepare and monitor budgets 18–25 20 SITXFIN004A Manage finances within a budget 18–25 20 Develop and update legal knowledge required SITXGLC001A 26–28 19 for business compliance SITXHRM005A Lead and manage people 29–31 9 SITXMGT006A Establish and conduct business relationships 32–35 17 SITXOHS004A Implement and monitor workplace health, 36–41 8 safety and security practices Specialisation Group A Operations – Unit Code Unit Title Questions Practical SITXHRM001A Coach others in job skills 42–44 11 SITXMGT001A Monitor work operations 45–48 9 SITXMGT002A Develop and implement operational plans 49–52 18 SITXOHS003A Identify hazards, and assess and control safety 53–56 8 risks and/or Specialisation Group B Marketing – Unit Code Unit Title Questions Practical SITTPPD001A Research, assess and develop tourism 57–61 14 products SITTPPD002A Research tourism data 62–64 13 SITXMPR004A Coordinate marketing activities 65, 66 12 SITXMPR005A Develop and manage marketing strategies 67, 68 12
Core Units of Competency Unit Code Unit Title Questions Practical SITTIND001A Develop and update tourism industry knowledge 1–3 4 SITXADM003A Write business documents 4–6 3 SITXCCS003A Manage quality customer service 7–9 10 SITXCOM001A Work with colleagues and customers 10–13 1 SITXCOM002A Work in a socially diverse environment 14, 15 1 SITXCOM003A Deal with conflict situations 16, 17 2 SITXFIN003A Interpret financial information 18–25 20 SITXFIN005A Prepare and monitor budgets 18–25 20 SITXFIN004A Manage finances within a budget 18–25 20 SITXGLC001A Develop and update legal knowledge required for business compliance 26–28 19 SITXHRM005A Lead and manage people 29–31 9 SITXMGT006A Establish and conduct business relationships 32–35 17 SITXOHS004A Implement and monitor workplace health, safety and security practices 36–41 8 Specialisation Group A – Operations Unit Code Unit Title Questions Practical SITXHRM001A Coach others in job skills 42–44 11 SITXMGT001A Monitor work operations 45–48 9 SITXMGT002A Develop and implement operational plans 49–52 18 SITXOHS003A Identify hazards, and assess and control safety risks 53–56 8 and/or Specialisation Group B – Marketing Unit Code Unit Title Questions Practical SITTPPD001A Research, assess and develop tourism products 57–61 14 SITTPPD002A Research tourism data 62–64 13 SITXMPR004A Coordinate marketing activities 65, 66 12 SITXMPR005A Develop and manage marketing strategies 67, 68 12
HTT1246_RPL_DipTourism.docx