Execute communication plans Deliver support training Create requests for change (RFC) Schedule changes and implementation resources The Operation stage is concerned with the day to day operation of the system. OPERATION ACTIVITIES: Deploy the solution to the live environment Monitor and collect feedback and metrics Identify Improvements Create service improvement plans (SIP) Exit Criteria for RUN Reviews by stakeholders and CAB committees are completed Ongoing maintenance plans are understood by stakeholders Support plans are accepted by stakeholders Communication plans are completed Related documents Reference Description Location This template is used to provide Special Interest Group Template summary level information about a SIG (TBD) project to an Oversight group. This document defines the ServiceNow (TBD) ServiceNow Oversight Group Oversight group and responsibilities. This template is used form and define (TBD) Oversight Group Template responsibilities for a service Oversight group. An executive summary of the (TBD) ServiceNow Oversight (PowerPoint ServiceNow Oversight governance presentation) model.
Execute communication plans Deliver support training Create requests for change (RFC) Schedule changes and implementation resources The Operation stage is concerned with the day to day operation of the system. OPERATION ACTIVITIES: Deploy the solution to the live environment Monitor and collect feedback and metrics Identify Improvements Create service improvement plans (SIP) Exit Criteria for RUN Reviews by stakeholders and CAB committees are completed Ongoing maintenance plans are understood by stakeholders Support plans are accepted by stakeholders Communication plans are completed Related documents Reference Description Location Special Interest Group Template This template is used to provide summary level information about a SIG project to an Oversight group. (TBD) ServiceNow Oversight Group This document defines the ServiceNow Oversight group and responsibilities. (TBD) Oversight Group Template This template is used form and define responsibilities for a service Oversight group. (TBD) ServiceNow Oversight (PowerPoint presentation) An executive summary of the ServiceNow Oversight governance model. (TBD)
Phase%20Process%20Summary%202016.04.11.docx