ITIL Customer Complaint Log Template Sand & Son LLC <Logo Here> Log Details Last Updated On: 07-Feb-2018 Updated By: Shlomo Tenez Division: IT Service Desk Team: Membership Escalation Customer Complaint Log Reference Complaint Received On Resolved On Comments Number Keywords Discount, Resolved to the 05-Feb-2018, 1:09 05-Feb-2018, 3:12 DIS-223-72A Membership, client’s PM PM Website satisfaction Escalation required, customer demanded larger Rebate, Return, 06-Feb-2018, 1:16 07-Feb-2018, 2:01 compensation MGH-409-19G Broken Arrival of AM PM than the Goods regulations allow. Issue was resolved and approved by team lead The size mentioned on the site was larger than the actual Size, Technical 05-Feb-2018, 9:42 07-Feb-2018, 8:16 JER-248-86H item. Product Spec, Website PM AM owner was alerted and changed the specifications on the site Requested colour is out of stock, ordered form the Colour, Website, 08-Feb-2018, CTR-721-02Q Pending main warehouse, Long shipment 10:37 PM 15% discount was offered due to long arrival time The customer was Parcel not 03-Feb-2018, asked to wait an LOP-010-61M arrived, Full Pending 11:21 AM additional week, if rebate parcel won’t
ITIL Customer Complaint Log Template Sand & Son LLC <Logo Here> Log Details Last Updated On: 07-Feb-2018 Updated By: Shlomo Tenez Division: IT Service Desk Team: Membership Escalation Customer Complaint Log Reference Number Complaint Keywords Received On Resolved On Comments DIS-223-72A Discount, Membership, Website 05-Feb-2018, 1:09 PM 05-Feb-2018, 3:12 PM Resolved to the client’s satisfaction MGH-409-19G Rebate, Return, Broken Arrival of Goods 06-Feb-2018, 1:16 AM 07-Feb-2018, 2:01 PM Escalation required, customer demanded larger compensation than the regulations allow. Issue was resolved and approved by team lead JER-248-86H Size, Technical Spec, Website 05-Feb-2018, 9:42 PM 07-Feb-2018, 8:16 AM The size mentioned on the site was larger than the actual item. Product owner was alerted and changed the specifications on the site CTR-721-02Q Colour, Website, Long shipment 08-Feb-2018, 10:37 PM Pending Requested colour is out of stock, ordered form the main warehouse, 15% discount was offered due to long arrival time LOP-010-61M Parcel not arrived, Full rebate 03-Feb-2018, 11:21 AM Pending The customer was asked to wait an additional week, if parcel won’t
ITIL-Customer-Complaint-Log.docx