Describe your initial and on-going training program(s) for supervisors, coordinators, and staff/direct care workers. Include a list of topics for orientation. Describe the tracking system for ensuring mandatory training is complete and up-to-date, including the persons responsible for this. Describe how training is documented and where training documentation is maintained. Attach a copy of your in-service training calendar for the current calendar year and the previous calendar year. IV. SERVICE CAPABILITY List the ASAP areas that you are able to serve. For each ASAP area that you are unable to fully serve, list the specific cities and towns or areas that you are able to serve within that ASAP area. Provide a detailed description of your to serve people with disabilities, elders, agency’s ability and persons from diverse ethnic, linguistic, and socio-economic backgrounds. List the Days and Hours of Operation of: Main Office Satellite(s) Other A.M. P.M. Days Describe in detail the after-hours back up for both routine and urgent consumer needs. As necessary, include information specific to each service provided.
Describe your initial and on-going training program(s) for supervisors, coordinators, and staff/direct care workers. Include a list of topics for orientation. Describe the tracking system for ensuring mandatory training is complete and up-to-date, including the persons responsible for this. Describe how training is documented and where training documentation is maintained. Attach a copy of your in-service training calendar for the current calendar year and the previous calendar year. IV. SERVICE CAPABILITY List the ASAP areas that you are able to serve. For each ASAP area that you are unable to fully serve, list the specific cities and towns or areas that you are able to serve within that ASAP area. Provide a detailed description of your agency’s ability to serve people with disabilities, elders, and persons from diverse ethnic, linguistic, and socio-economic backgrounds. List the Days and Hours of Operation of: Main Office Satellite(s) Other A.M. P.M. Days Describe in detail the after-hours back up for both routine and urgent consumer needs. As necessary, include information specific to each service provided.
home-care-administrative-overview-12-17-2013-rev-5-2-2017-1.docx