Incident and audit % of Repeat Critical reports analysed Incidents E2E Crisis % of faults due to poor management with or no preventive root cause reports maintenance derived and recommendations No. of minuted SLA made performance meetings Service provider with Service providers SLA Management held per 30 and engagement (ISP, Managed % of action points from Services, SLA performance TowerCos, ect) meetings executed % of Reports delivered on Time % Accuracy & Ensure and validate consistency of the generation and information reported analysis of all Reporting 20 Network Operations % of Report content Reports in all analysed with comments domains % of Action Plans vs. trends & repeat incidents No. of Audit reports Carry out continuous submitted per quarter auditing of Field Network Audits % of Audit 10 operations and recommendations recommend changes executed No. of processes Manage the entire developed on time vs. process cycle identified new process Process and (development, requirements Change execution and 20 Management reporting) and No. of recommendations coordinate all to address process gaps network changes executed
Incident and audit reports analysed E2E Crisis management with root cause reports derived and recommendations made Service provider SLA Management and engagement (ISP, Managed Services, TowerCos, ect) % of Repeat Critical Incidents % of faults due to poor or no preventive maintenance No. of minuted SLA performance meetings with Service providers held per % of action points from SLA performance meetings executed 30 Reporting Ensure and validate the generation and analysis of all Network Operations Reports in all domains % of Reports delivered on Time % Accuracy & consistency of information reported % of Report content analysed with comments % of Action Plans vs. trends & repeat incidents 20 Network Audits Carry out continuous auditing of Field operations and recommend changes No. of Audit reports submitted per quarter % of Audit recommendations executed 10 Process and Change Management Manage the entire process cycle (development, execution and reporting) and coordinate all network changes No. of processes developed on time vs. identified new process requirements No. of recommendations to address process gaps executed 20
1497599258JOB%20DESCRIPTION%20-Operational%20Assurance_Manager.docx