Title, Department Director of the Unit for the Improvement of Government Public Services, Government ICT Authority, Prime Minister's Office Email Phone 972-2-629-3007 Other Government Government offices and auxiliary units to be assessed actors CSOs, private Academia to formulate the method of measurement, – involved sector, partnership in the steering committee working groups, multilaterals Status quo or The Government has yet to conduct a broad problem/issue to be examination of the quality of services provided to the addressed public. Only a small portion of the bodies examined themselves with regard to this aspect and each in a different manner. Main Objective To improve service to the public by creating standardization, while defining reference points to provide excellent government services and using them as an administrative tool to focus resources and for learning Brief Description of To measure the quality of services provided to the Commitment public by government offices OGP challenge Accountability and transparency addressed by the commitment Relevance Transparency Accountability Public Participation X X Ambition To publish an annual report measuring the quality of public service in government offices Milestones to fulfill the New or Start Date End Date commitment preexisting commitment To measure ten large Preexisting January 1, December 31, 2014 bodies that provide 2014 service to the public To publish the annual Preexisting May 31, 2015 report for 2014 To expand the Preexisting January 1, December 31, 2015 assessment to all bodies 2015 that provide extensive face-to-face services (excluding hospitals) To examine the methods New May 1, 2015 December 31, 2015 used by various countries to expand the assessment
Title, Department Director of the Unit for the Improvement of Government Public Services, Government ICT Authority, Prime Minister's Office Email Phone 972-2-629-3007 Other actors involved Government Government offices and auxiliary units to be assessed CSOs, private sector, working groups, multilaterals Academia – to formulate the method of measurement, partnership in the steering committee Status quo or problem/issue to be addressed The Government has yet to conduct a broad examination of the quality of services provided to the public. Only a small portion of the bodies examined themselves with regard to this aspect and each in a different manner. Main Objective To improve service to the public by creating standardization, while defining reference points to provide excellent government services and using them as an administrative tool to focus resources and for learning Brief Description of Commitment To measure the quality of services provided to the public by government offices OGP challenge addressed by the commitment Accountability and transparency Relevance Transparency Accountability Public Participation X X Ambition To publish an annual report measuring the quality of public service in government offices Milestones to fulfill the commitment New or preexisting commitment Start Date End Date To measure ten large bodies that provide service to the public Preexisting January 1, 2014 December 31, 2014 To publish the annual report for 2014 Preexisting May 31, 2015 To expand the assessment to all bodies that provide extensive face-to-face services (excluding hospitals) Preexisting January 1, 2015 December 31, 2015 To examine the methods used by various countries to expand the assessment New May 1, 2015 December 31, 2015
Israel's%20Open%20Government%20Partnership%20second%20Action%20Plan-%20Final.docx