Key points Industry requirements Indicate if Comments response The response should show evidence of the Evidence must be provided in the Record other key points and examples from the candidate’s addresses following. response. conversation. Identify whether practical candidate’s KP and IR. assessment is warranted. customer service standards Question 78 effective communication Examples include: workplace procedures major tourist areas and facilities research skills major gateways for a transport network within the principles of selling region and destination legal and ethical geographical features, history, local economy requirements local customs, health regulations, tipping customs consumer liability issues cultural elements accommodation, attractions, activities, amenities appropriate health and safety considerations climate and seasonal factors banking, currency information passport and visa information, transit regulations facilities for customers with special needs any current health risks including diseases, epidemics and animal or insect infestations political uprisings and civil commotion war, terrorism threats. Sourced through: destination and product library of the enterprise internet local, state, national, international government tourism authority information system.
Key points The candidate’s response should show evidence of the following. Industry requirements Evidence must be provided in the candidate’s response. Indicate if response addresses KP and IR. Comments Record other key points and examples from the conversation. Identify whether practical assessment is warranted. Question 78 customer service standards effective communication workplace procedures research skills principles of selling legal and ethical requirements consumer liability issues Examples include: major tourist areas and facilities major gateways for a transport network within the region and destination geographical features, history, local economy local customs, health regulations, tipping customs cultural elements accommodation, attractions, activities, amenities appropriate health and safety considerations climate and seasonal factors banking, currency information passport and visa information, transit regulations facilities for customers with special needs any current health risks including diseases, epidemics and animal or insect infestations political uprisings and civil commotion war, terrorism threats. Sourced through: destination and product library of the enterprise internet local, state, national, international government tourism authority information system.
HTT1246_RPL_DipTourism.docx