the hardware implementation, and software for testing, and the ACD portion maintenance of will be installed, the Enterprise maintained, and Data Center supported by Installation. ACS. The risk exists for a lack of coordination resulting in project delays 2 Interface with IVR will need to High Put a team None. Payment Engine process together from Decision and MVD payments for Milagro, existing must be replacement selected services MVD 2.0, POS, made early system in the future. A IVR/VP, and in the (Milagro). decision needs NMI to make a IVR/VP to be made coordinated project. which Payment decision Engine will be regarding the used, and the recommended interface will payment engine. need to be designed collaboratively with TRD\ITD personnel experienced in this area of the current systems.
the hardware and software for the ACD portion will be installed, maintained, and supported by ACS. The risk exists for a lack of coordination resulting in project delays implementation, testing, and maintenance of the Enterprise Data Center Installation. 2 Interface with Payment Engine and MVD replacement system (Milagro). IVR will need to process payments for selected services in the future. A decision needs to be made which Payment Engine will be used, and the interface will need to be designed collaboratively with TRD\ITD personnel experienced in this area of the current systems. High Put a team together from Milagro, existing MVD 2.0, POS, IVR/VP, and NMI to make a coordinated decision regarding the recommended payment engine. None. Decision must be made early in the IVR/VP project.
Implementation%20Cert%20TRD%20IVR-VP%20Project%20v4-3%20for%20upload.docx