Qualifications Desirable A A1 award A NVQ Level 2 or equivalent in a relevant occupation A NVQ Level 2 or equivalent in administration Key skills Essential A/I Able to act as an ambassador for the College at all times A/I Ability to deliver an integrated customer focused service ensuring services interface seamlessly A/I Ability to maximise marketing opportunities to internal and external clients A/I Ability to plan and coordinate events Experience of training others and supporting student learning within a real live working environment Experience Essential A/I Experience in a customer service / administration role A/I Experience of working in a customer facing environment Experience Desirable A/I Experience of working in a hospitality environment A/I Experience of supervising the work of others. A/I Knowledge Essential A/I Excellent customer service techniques A/I Good knowledge of IT systems A/I Ability to handle queries effectively and efficiently across a number of mediums A/I (e.g. telephone, e-mail, face to face) A/I Outstanding ability to communicate verbally and in the written word with A/I people at all levels (internally & externally) A/I Able to use databases and booking systems A/I Excellent organisational and planning skills A/I Team working qualities and abilities A/I Administration skills and abilities A/I Excellent attention to detail A/I Able to use initiative A/I Able to resolve problems in a calm and effective manner Desirable A/I An appreciation of the communication needs of people with disabilities/learning difficulties. A/I Knowledge of the Hospitality Industry. A/I Knowledge of Booking Systems (Booking Pro) A/I Ability to act as a Mentor to people with disabilities/learning difficulties on work experience
Qualifications Desirable A1 award NVQ Level 2 or equivalent in a relevant occupation NVQ Level 2 or equivalent in administration A A A Key skills Essential Able to act as an ambassador for the College at all times Ability to deliver an integrated customer focused service ensuring services interface seamlessly Ability to maximise marketing opportunities to internal and external clients Ability to plan and coordinate events Experience of training others and supporting student learning within a real live working environment A/I A/I A/I A/I Experience Essential Experience in a customer service / administration role Experience of working in a customer facing environment A/I A/I Experience Desirable Experience of working in a hospitality environment Experience of supervising the work of others. A/I A/I A/I Knowledge Essential Excellent customer service techniques Good knowledge of IT systems Ability to handle queries effectively and efficiently across a number of mediums (e.g. telephone, e-mail, face to face) Outstanding ability to communicate verbally and in the written word with people at all levels (internally & externally) Able to use databases and booking systems Excellent organisational and planning skills Team working qualities and abilities Administration skills and abilities Excellent attention to detail Able to use initiative Able to resolve problems in a calm and effective manner A/I A/I A/I A/I A/I A/I A/I A/I A/I A/I A/I A/I A/I Desirable An appreciation of the communication needs of people with disabilities/learning difficulties. Knowledge of the Hospitality Industry. Knowledge of Booking Systems (Booking Pro) Ability to act as a Mentor to people with disabilities/learning difficulties on work experience A/I A/I A/I A/I
Person_Specification_Customer_Service_Assistant_review_sept_2018.docx