Refunds for electronic tickets purchased directly from Jet Airways (through our offices or via our website) can be obtained by contacting our Reservations department on the US toll free number 1-877-835-9538. The refund of a ticket issued by a Travel Agent must be processed through the issuing Travel Agent. Airport ticketing counters do not issue refund credit. As per tariff / fare rules, all refunds are through original issuing office of the ticket to original form of payment (as per IATA & fare regulations) except payments made in cash. These are settled by check to the passenger unless cash is paid by someone else. In such cases, we would require the cash receipt or nomination letter from the passenger. Refunds (continued) Service charges and/or penalties are collected for some refunds, depending on the fare rules for the ticket purchased. Certain refund requests cannot be accommodated in the time frames discussed above. For example, tickets with adjustments, for example, a guest buys a First Class ticket but actually travels in the Economy cabin; these may require that we verify the itinerary and class of service flown, and this can take time. We will refund the value of tickets purchased by you from our offices or airport ticketing counters directly to you: In cash, if the ticket has been paid for in cash; Credited to the credit card account, if the ticket has been paid for by credit card Credited to the respective bank account, if the ticket has been paid for by card Cancellation of Reservations
Refunds for electronic tickets purchased directly from Jet Airways (through our offices or via our website) can be obtained by contacting our Reservations department on the US toll free number 1-877-835-9538. The refund of a ticket issued by a Travel Agent must be processed through the issuing Travel Agent. Airport ticketing counters do not issue refund credit. As per tariff / fare rules, all refunds are through original issuing office of the ticket to original form of payment (as per IATA & fare regulations) except payments made in cash. These are settled by check to the passenger unless cash is paid by someone else. In such cases, we would require the cash receipt or nomination letter from the passenger. Refunds (continued) Service charges and/or penalties are collected for some refunds, depending on the fare rules for the ticket purchased. Certain refund requests cannot be accommodated in the time frames discussed above. For example, tickets with adjustments, for example, a guest buys a First Class ticket but actually travels in the Economy cabin; these may require that we verify the itinerary and class of service flown, and this can take time. We will refund the value of tickets purchased by you from our offices or airport ticketing counters directly to you: In cash, if the ticket has been paid for in cash; Credited to the credit card account, if the ticket has been paid for by credit card Credited to the respective bank account, if the ticket has been paid for by card Cancellation of Reservations
JetAirwaysCustomerServicePlan.docx