improvements. Commissioner address areas of are service improvement addressed Reducing Inequalities 95 percent Service User Questionnaires To be defined Accumulative annual Adult Hearing locally service user Service Patient questionnaire demonstrates a questionnaire report high satisfaction rate from all protected analysis to include characteristic groups (PCGs) number of patients surveyed, number of these in PCGs, response rates, response rates for PCGs, % of these specifying overall satisfaction 100 percent Provider provides To be defined Provider provides Adult Hearing Reducing Barriers* demonstrable evidence of % locally demonstrable Service An integrated patient pathway, which patients who receive evidence of % facilitates signposting to wider information about these patients who receive communication/social support services support services validated information about (where appropriate) through service user these support questionnaires services Personalised Care Planning 100 percent Review of audit data to To be defined Quarterly Adult Hearing demonstrate that all service locally Service All service users have a personalized users have a completed IMP care plan produced jointly with users, and service user satisfaction their family and carers survey Increased choice and control of when 95 percent Patient questionnaire to To be defined Monthly performance Adult Hearing and where treatment is delivered monitor satisfaction with locally report for activity and Service (time and place) amount of choice and control quarterly report for offered survey
improvements. are addressed address areas of service improvement Reducing Inequalities Patient questionnaire demonstrates a high satisfaction rate from all protected characteristic groups (PCGs) 95 percent Service User Questionnaires To be defined locally Accumulative annual service user questionnaire report analysis to include number of patients surveyed, number of these in PCGs, response rates, response rates for PCGs, % of these specifying overall satisfaction Adult Hearing Service Reducing Barriers* An integrated patient pathway, which facilitates signposting to wider communication/social support services (where appropriate) 100 percent Provider provides demonstrable evidence of % patients who receive information about these support services validated through service user questionnaires To be defined locally Provider provides demonstrable evidence of % patients who receive information about these support services Adult Hearing Service Personalised Care Planning All service users have a personalized care plan produced jointly with users, their family and carers 100 percent Review of audit data to demonstrate that all service users have a completed IMP and service user satisfaction survey To be defined locally Quarterly Adult Hearing Service Increased choice and control of when and where treatment is delivered (time and place) 95 percent Patient questionnaire to monitor satisfaction with amount of choice and control offered To be defined locally Monthly performance report for activity and quarterly report for survey Adult Hearing Service Commissioner
HLCF-Service-Spec-CP-CR.docx