Appendix A: Dataset of papers and industry studies Table A: Dataset of papers and industry studies ID Year Title Book Pages Volume Country Author(s) Journal/ Issue/No. Computational methods 1 A Review of Computational Intelligence Sancho Salcedo-Sanz 2013 Statistical and Soft Computing Approaches in no specific Algorithms in Insurance Applications. Lucas Cuadra Insurance Problems Portilla-Figueras, A Silvia Jiménez-Fernández Enrique Alexandre Customer survey 2 Aggregation metrics: Consumer approaches to unknown 2013 Press release (Finaccord) Europe insurance comparison sites in Europe 3 Capturing hearts, minds and market share: How Christian Bieck 2015 Industry study (IBM) no specific connected insurers are improving customer Lee-Han Tjioe retention 4 Die Customer Journey in einer multioptionalen Niklas Barwitz 2016 Industry study (I.VW-HSG and Synpulse) Germany, Switzerland, Welt Peter Maas Austria Dennis Block Christoph Nützenadel 5 ROPO Studie für Versicherungsprodukte in unknown 2016 Industry study (Zurich, GfK and Google) Germany Deutschland Kernergebnisse – 6 Trust, transparency and technology: European Peter Maas 2008 Industry study (I.VW-HSG and IBM) Denmark, the perspectives on insurance and Albert Graf Netherlands, France, customers’ innovation Christian Bieck UK, Germany, Switzerland 7 Winning share and customer loyalty in auto Tanguy Caitlin 2013 Industry study (McKinsey & Company) US insurance Devin McGranahan Sharmila Ray Insurability 8 Digitales Monitoring: Fluch oder Segen? Hato Schmeiser 2016 3 3-5 Germany, Switzerland, I.VW HSG Trendmonitor Lukas Reichel Austria 9 Insurability in microinsurance markets: An Christian Biener 2012 37 1 77-107 no specific The Geneva Papers on Risk and Insurance analysis of problems and potential solutions Martin Eling 10 Insurability of cyber risk: An empirical analysis Christian Biener 2015 40 1 131-158 no specific The Geneva Papers on Risk and Insurance Martin Eling Jan-Hendrik Wirfs
Appendix A: Dataset of papers and industry studies Table A: Dataset of papers and industry studies ID Title Author(s) Year Journal/ Book Volume Issue/No. Pages Country Computational methods 1 A Review of Computational Intelligence Algorithms in Insurance Applications. Sancho Salcedo-Sanz Lucas Cuadra Portilla-Figueras, A Silvia Jiménez-Fernández Enrique Alexandre 2013 Statistical and Soft Computing Approaches in Insurance Problems no specific Customer survey 2 Aggregation metrics: Consumer approaches to insurance comparison sites in Europe unknown 2013 Press release (Finaccord) Europe 3 Capturing hearts, minds and market share: How connected insurers are improving customer retention Christian Bieck Lee-Han Tjioe 2015 Industry study (IBM) no specific 4 Die Customer Journey in einer multioptionalen Welt Niklas Barwitz Peter Maas Dennis Block Christoph Nützenadel 2016 Industry study (I.VW-HSG and Synpulse) Germany, Switzerland, Austria 5 ROPO Studie für Versicherungsprodukte in Deutschland – Kernergebnisse unknown 2016 Industry study (Zurich, GfK and Google) Germany 6 Trust, transparency and technology: European customers’ perspectives on insurance and innovation Peter Maas Albert Graf Christian Bieck 2008 Industry study (I.VW-HSG and IBM) Denmark, the Netherlands, France, UK, Germany, Switzerland 7 Winning share and customer loyalty in auto insurance Tanguy Caitlin Devin McGranahan Sharmila Ray 2013 Industry study (McKinsey & Company) US Insurability 8 Digitales Monitoring: Fluch oder Segen? Hato Schmeiser Lukas Reichel 2016 I.VW HSG Trendmonitor 3 3-5 Germany, Switzerland, Austria 9 Insurability in microinsurance markets: An analysis of problems and potential solutions Christian Biener Martin Eling 2012 The Geneva Papers on Risk and Insurance 37 1 77-107 no specific 10 Insurability of cyber risk: An empirical analysis Christian Biener Martin Eling Jan-Hendrik Wirfs 2015 The Geneva Papers on Risk and Insurance 40 1 131-158 no specific
PMS000987.docx