Key points Industry requirements Indicate if Comments response The response should show evidence of the Evidence must be provided in the Record other key points and examples from the candidate’s addresses following. response. conversation. Identify whether practical candidate’s KP and IR. assessment is warranted. workplace procedures and Question 87 guidelines preferred supplier, licensing Contacts suppliers to request products/services. and bonding arrangements Provides supplier with any special request details and principles of reservations customer details, date, time and location of commencement and bookings and conclusion of service, any pre-negotiated costs and legal and ethical payment details, nature of service to be provided. requirements Obtains confirmation from supplier. information security work safety practices Liaises with customer regarding alternatives if initial request effective communication cannot be met by supplier. numeracy skills Formalises booking arrangements. workplace documentation GST Obtains deposit/payment from customer. Completes back-office procedures including: making payment to tour operators filing documentation updating database recording payments. Question 88 Outlines example, eg cancellation, change in numbers, change in date/time. Follows workplace process for making changes.
Key points The candidate’s response should show evidence of the following. Industry requirements Evidence must be provided in the candidate’s response. Indicate if response addresses KP and IR. Comments Record other key points and examples from the conversation. Identify whether practical assessment is warranted. Question 87 workplace procedures and guidelines preferred supplier, licensing and bonding arrangements principles of reservations and bookings legal and ethical requirements information security work safety practices effective communication numeracy skills workplace documentation GST Contacts suppliers to request products/services. Provides supplier with any special request details and customer details, date, time and location of commencement and conclusion of service, any pre-negotiated costs and payment details, nature of service to be provided. Obtains confirmation from supplier. Liaises with customer regarding alternatives if initial request cannot be met by supplier. Formalises booking arrangements. Obtains deposit/payment from customer. Completes back-office procedures including: making payment to tour operators filing documentation updating database recording payments. Question 88 Outlines example, eg cancellation, change in numbers, change in date/time. Follows workplace process for making changes.
HTT1246_RPL_DipTourism.docx