Examples of Examples of poor skills better skills not listening to listening various cues, carefully, signals taking up cues allowing butting in, space, and interrupting some pauses seeking the individual’s making answers; assumptions, extending the or ‘knowing’ of the assuming interview by answers offering possible links shaping the trying to interview, but influence, or encouraging providing own the person to solution, come to their manipulative own solution asking open questions, questions asking leading or which draw closed questions, out more and asking two information, questions at one avoiding time questions with yes/no answers being threatening, being heavy handed, friendly, devaluing and gentle, defensive; sincere, officious, encouraging, pressurising, genuinely sarcastic and interested sexist showing lack of showing empathy, unable strong to acknowledge empathy and true feelings compassion
Examples of poor skills Examples of better skills not listening to various cues, signals listening carefully, taking up cues butting in, interrupting allowing space, and some pauses making assumptions, ‘knowing’ or assuming answers seeking the individual’s answers; extending the of the interview by offering possible links trying to influence, or providing own solution, manipulative shaping the interview, but encouraging the person to come to their own solution asking leading or closed questions, and asking two questions at one time asking open questions, questions which draw out more information, avoiding questions with yes/no answers being threatening, heavy handed, devaluing and defensive; officious, pressurising, sarcastic and sexist being friendly, gentle, sincere, encouraging, genuinely interested showing lack of empathy, unable to acknowledge true feelings showing strong empathy and compassion
IME_Phase_2_Handbook_2016-17.docx