Report potential eligibility of customer accounts for payment plan and settlement status for a given period; Prevent any other activities, such as dismissal once the account is flagged for payment plan and settlement; Segregate existing activities from payment plan/settlement activities; Keep track of status and statistics on all payment plan related activities, such as the number of customers on a payment plan, the total amount due, all payment activities, auto draw rejections, etc.; Have a role based setup process for establishing a customer payment plan. WSDOT is the approval authority to put the customer on a payment plan; Exclude customer accounts under a payment plan from other enforcement efforts deemed as appropriate by WSDOT, such as DOL hold, collections, etc. Customer Website General Requirements The Vendor will provide a website that supports account maintenance activities for customers having a Good To Go! Account with a link to the WSDOT corporate website. The Vendor will support all modifications, enhancements, and redesign based on usability study results to the Good To Go! website authorized by WSDOT to ensure it remains current. The BOS Vendor will follow a recurring schedule of website updates to keep it current in consultation and authorization of WSDOT. The BOS Vendor will provide and use content management software to allow for non-secure site content modifications, information posting and editing and published changes keeping the website live. The live changes via content management software will allow minimal downtime for the website unless absolutely needed. An accessible website entry point shall be provided to allow authorized Good To Go! customers to perform account-related activities online. The BOS Vendor will provide a separate, secure website to host the customer account access functions, which will be linked to/from the WSDOT CBOS. The BOS Vendor shall ensure that appropriate security measures are instituted to prevent unauthorized access to the BOS server(s) through the website and that confidential data entered and viewed by the customer remains secure as per applicable federal, state and local laws, PCI standards and applicable WSDOT policies. The BOS website shall provide the following functionality at a minimum: Allow WSDOT customers to open a Good To Go! account; Provide Good To Go! customers a well-organized portal from which to manage account activities; Show unpaid toll bills for customers to pay; Provide at a 12-month history of toll transactions; Provide the ability to view license plate image details for the violation transaction; Provide the ability to view a breakdown of fares and fees, as applicable, for each transaction;
Report potential eligibility of customer accounts for payment plan and settlement status for a given period; Prevent any other activities, such as dismissal once the account is flagged for payment plan and settlement; Segregate existing activities from payment plan/settlement activities; Keep track of status and statistics on all payment plan related activities, such as the number of customers on a payment plan, the total amount due, all payment activities, auto draw rejections, etc.; Have a role based setup process for establishing a customer payment plan. WSDOT is the approval authority to put the customer on a payment plan; Exclude customer accounts under a payment plan from other enforcement efforts deemed as appropriate by WSDOT, such as DOL hold, collections, etc. Customer Website General Requirements The Vendor will provide a website that supports account maintenance activities for customers having a Good To Go! Account with a link to the WSDOT corporate website. The Vendor will support all modifications, enhancements, and redesign based on usability study results to the Good To Go! website authorized by WSDOT to ensure it remains current. The BOS Vendor will follow a recurring schedule of website updates to keep it current in consultation and authorization of WSDOT. The BOS Vendor will provide and use content management software to allow for non-secure site content modifications, information posting and editing and published changes keeping the website live. The live changes via content management software will allow minimal downtime for the website unless absolutely needed. An accessible website entry point shall be provided to allow authorized Good To Go! customers to perform account-related activities online. The BOS Vendor will provide a separate, secure website to host the customer account access functions, which will be linked to/from the WSDOT CBOS. The BOS Vendor shall ensure that appropriate security measures are instituted to prevent unauthorized access to the BOS server(s) through the website and that confidential data entered and viewed by the customer remains secure as per applicable federal, state and local laws, PCI standards and applicable WSDOT policies. The BOS website shall provide the following functionality at a minimum: Allow WSDOT customers to open a Good To Go! account; Provide Good To Go! customers a well-organized portal from which to manage account activities; Show unpaid toll bills for customers to pay; Provide at a 12-month history of toll transactions; Provide the ability to view license plate image details for the violation transaction; Provide the ability to view a breakdown of fares and fees, as applicable, for each transaction;
IndustryComment_CSCBOSTechSpecs_Amend.docx