Key Clients/Relationships List Reason for contact (e.g. negotiation, problem solving, information) Co-workers - Funds Admin staff Administrative interaction Enforcement Arbitrations Assisting each other with queries Enforcement Instructions to be served to the Industry employers Administrator Funds Admin queries, Receive case files for Enforcement & Arbitrations – Senior Agent Daily activity reports, Taking instructions, Planning weekly activities Submit reports Referrals of complex queries Leave application submitted for authorisation, Document referrals and sign offs Investigation of cases, Industry Employers Inspections Distribution of circulars Train on Council Agreements and other systems, Queries Distribute instructions, compliance orders and serve awards for enforcements Trade Unions / Employee representatives Receive queries or complaints, and Employees Communicate Council information Investigation of complaints Inform and communicate inspections dates and processes Advise of progress of investigations or communicate where additional information is required. Preparation of cases for Arbitration, where employees or Trade Unions are to be witnesses. Commissioners During presentation or representation of Enforcement cases Key Performance Areas
Key Clients/Relationships List Reason for contact (e.g. negotiation, problem solving, information) Co-workers - Funds Admin staff Enforcement Arbitrations Enforcement Administrator Administrative interaction Assisting each other with queries Instructions to be served to the Industry employers Funds Admin queries, Receive case files for – Enforcement & Arbitrations Senior Agent Daily activity reports, Taking instructions, Planning weekly activities Submit reports Referrals of complex queries Leave application submitted for authorisation, Document referrals and sign offs Industry Employers Investigation of cases, Inspections Distribution of circulars Train on Council Agreements and other systems, Queries Distribute instructions, compliance orders and serve awards for enforcements Trade Unions / Employee representatives and Employees Receive queries or complaints, Communicate Council information Investigation of complaints Inform and communicate inspections dates and processes Advise of progress of investigations or communicate where additional information is required. Preparation of cases for Arbitration, where employees or Trade Unions are to be witnesses. Commissioners During presentation or representation of Enforcement cases Key Performance Areas
Job_profile_Mobile_%20Agent_22Oct2014.docx