Information on the door entry system, heating system, Telecare system (if appropriate), laundry equipment, duties and hours of work of staff and an initial support plan will be agreed. Tour and explanation of the scheme facilities. An outline of the procedure for reporting repairs, queries and complaints. Personal Belongings You will be responsible for your own personal belongings. Items of value should be insured by you. In relation to insurance, all residents are responsible for insuring the contents of their rooms/flats and should ensure that all personal belongings are adequately insured. Keys You will be given keys to your house/ flat and, where accommodation is shared, you will have a key to your bedroom and front door. You will be responsible for the safe-keeping of your keys which should not be given to anyone else. In the event that keys are lost, you should inform the responsible Beacon staff member or staff member on duty. The cost of additional or replacement keys is your responsibility and should be requested through the responsible Beacon staff member. A spare set of keys will be retained by the responsible Beacon staff member in a locked cupboard. This will be used in the case of emergencies only. Smoking Government legislation makes it illegal to smoke in any enclosed communal area. Beacon has a no smoking policy in all their buildings. Smoking in an external communal area is acceptable as long as it does not cause a nuisance to other residents. If you live in single person accommodation you are free to smoke in your own flat however you will be asked to refrain from smoking for a period of one hour before an arranged visit by a member of staff or an external contractor. Beacon staff and contracted staff are not permitted to smoke in Beacon accommodation.
Information on the door entry system, heating system, Telecare system (if appropriate), laundry equipment, duties and hours of work of staff and an initial support plan will be agreed. Tour and explanation of the scheme facilities. An outline of the procedure for reporting repairs, queries and complaints. Personal Belongings You will be responsible for your own personal belongings. Items of value should be insured by you. In relation to insurance, all residents are responsible for insuring the contents of their rooms/flats and should ensure that all personal belongings are adequately insured. Keys You will be given keys to your house/ flat and, where accommodation is shared, you will have a key to your bedroom and front door. You will be responsible for the safe-keeping of your keys which should not be given to anyone else. In the event that keys are lost, you should inform the responsible Beacon staff member or staff member on duty. The cost of additional or replacement keys is your responsibility and should be requested through the responsible Beacon staff member. A spare set of keys will be retained by the responsible Beacon staff member in a locked cupboard. This will be used in the case of emergencies only. Smoking Government legislation makes it illegal to smoke in any enclosed communal area. Beacon has a no smoking policy in all their buildings. Smoking in an external communal area is acceptable as long as it does not cause a nuisance to other residents. If you live in single person accommodation you are free to smoke in your own flat however you will be asked to refrain from smoking for a period of one hour before an arranged visit by a member of staff or an external contractor. Beacon staff and contracted staff are not permitted to smoke in Beacon accommodation.
house-15-service-user-guide-2016.docx