COMPETENCY SPECIFICATION Knowledge and Experience Application/Interview Can demonstrate a range of IT knowledge relating to the support of End User Services. Is capable of learning new concepts, ideas, procedures and Application/Interview systems. Uses knowledge and experience to develop departmental Application/Interview frameworks and working practices. Can and influence developments within the department Application/Interview by drawing on the expertise within their own area of responsibility and their existing knowledge and experience. Expertise is likely to be recognised externally by the award of a Application/Interview professional qualification, graduate qualification and/or fellowship of a professional body. Has an active approach in continuing professional Application/Interview development/undertaking training as appropriate for personal and professional development. Communication (Oral and Written) Can demonstrate the ability to provide information in a suitable Application/Interview format so that the others’ are met and adjusts the level of content to help others understand. Teamwork and Motivation Application/Interview Can demonstrate the ability to delegate work to others and/or help to build co-operation to deliver team results. Liaison and Networking Application/Interview Can demonstrate the ability to make contact with others to ensure that information is exchanged and circulated appropriately to the right person at the right time. Service Delivery Application/Interview Can demonstrate the ability to seek ways to improve and adjust current levels of service. Deals with complaints and initiates contact with customers to obtain their reactions and views about, the service and future needs.
COMPETENCY SPECIFICATION Knowledge and Experience Can demonstrate a range of IT knowledge relating to the support of End User Services. Application/Interview Is capable of learning new concepts, ideas, procedures and systems. Application/Interview Uses knowledge and experience to develop departmental frameworks and working practices. Application/Interview Can and influence developments within the department by drawing on the expertise within their own area of responsibility and their existing knowledge and experience. Application/Interview Expertise is likely to be recognised externally by the award of a professional qualification, graduate qualification and/or fellowship of a professional body. Application/Interview Has an active approach in continuing professional development/undertaking training as appropriate for personal and professional development. Application/Interview Communication (Oral and Written) Can demonstrate the ability to provide information in a suitable format so that the others’ are met and adjusts the level of content to help others understand. Application/Interview Teamwork and Motivation Can demonstrate the ability to delegate work to others and/or help to build co-operation to deliver team results. Application/Interview Liaison and Networking Can demonstrate the ability to make contact with others to ensure that information is exchanged and circulated appropriately to the right person at the right time. Application/Interview Service Delivery Can demonstrate the ability to seek ways to improve and adjust current levels of service. Deals with complaints and initiates contact with customers to obtain their reactions and views about, the service and future needs. Application/Interview
IT0059%20End%20User%20Services%20Analyst_Job%20Description.docx