How to raise a concern about NHS Services. All NHS organisations have procedures for concerns. If you have a concern about an NHS service you can speak to the staff who provided the service or to the service’s complaints manager. You can also put your concern in writing, remembering to include; Who or what the concern is about • When and where the incident happened • Any action you have already taken regarding the issue • What you wish to get out of the concern, such as an explanation, apology or change in • procedure. Concerns should be made as soon as possible but you can take up to 12 months of the incident. A written concern should receive a written acknowledgement within two working days. Your concern will be investigated in confidence and you will not be penalised for raising a concern. You should normally receive a written response to your concern within 30 working days. You can get help with raising a concern from your local Community Health Council (CHC), who should also be able to arrange for an interpreter if required. You can contact them on 0845 644 7814 or go to the website For more information on raising a concern go to the website
How to raise a concern about NHS Services. All NHS organisations have procedures for concerns. If you have a concern about an NHS service you can speak to the staff who provided the service or to the service’s complaints manager. You can also put your concern in writing, remembering to include; • Who or what the concern is about • When and where the incident happened • Any action you have already taken regarding the issue • What you wish to get out of the concern, such as an explanation, apology or change in procedure. Concerns should be made as soon as possible but you can take up to 12 months of the incident. A written concern should receive a written acknowledgement within two working days. Your concern will be investigated in confidence and you will not be penalised for raising a concern. You should normally receive a written response to your concern within 30 working days. You can get help with raising a concern from your local Community Health Council (CHC), who should also be able to arrange for an interpreter if required. You can contact them on 0845 644 7814 or go to the website For more information on raising a concern go to the website
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