6. Managing and dealing with non-routine problems and issues. Taking 5% appropriate action to resolve, log and refer to the relevant Line Manager where appropriate. 7. Any other duties appropriate to the role and level. 5% KNOWLEDGE, SKILLS, QUALIFICATIONS AND EXPERIENCE Essential Desirable Qualifications/ Good standard of education including Other relevant administration qualifications Education five GCSEs or equivalent, plus previous work experience or Significant previous work experience in a similar role Skills/Training Good oral and written communication Previous customer service skills. experience/experience in a reception environment. Proven ability to work effectively and efficiently both when alone and in a Willingness to learn new skills. team. Experience Use of Microsoft Office packages Use of email (including for diary including good knowledge of Word and management), and ability to Excel. access information from the Internet. Decision Making independently by the role holder; Dealing with routine enquiries and re-directing enquiries as appropriate. Monitoring and ordering stationery. Organisation of the filling system. Prioritising own workload including unscheduled requests for work, working to tight deadlines, and to a consistently high standard. in collaboration with others; Providing cover when needed including assisting with Open Days, School Registration, Field trips etc. Working as part of an Administrative team. Referred to the appropriate line manager by the role holder; Any new working practices or procedures Complex enquiries Workload issues Absence reporting
6. Managing and dealing with non-routine problems and issues. Taking appropriate action to resolve, log and refer to the relevant Line Manager where appropriate. 5% 7. Any other duties appropriate to the role and level. 5% KNOWLEDGE, SKILLS, QUALIFICATIONS AND EXPERIENCE Essential Desirable Qualifications/ Education Good standard of education including five GCSEs or equivalent, plus previous work experience or Significant previous work experience in a similar role Other relevant administration qualifications Skills/Training Good oral and written communication skills. Proven ability to work effectively and efficiently both when alone and in a team. Previous customer service experience/experience in a reception environment. Willingness to learn new skills. Experience Use of Microsoft Office packages including good knowledge of Word and Excel. Use of email (including for diary management), and ability to access information from the Internet. Decision Making independently by the role holder; Dealing with routine enquiries and re-directing enquiries as appropriate. Monitoring and ordering stationery. Organisation of the filling system. Prioritising own workload including unscheduled requests for work, working to tight deadlines, and to a consistently high standard. in collaboration with others; Providing cover when needed including assisting with Open Days, School Registration, Field trips etc. Working as part of an Administrative team. Referred to the appropriate line manager by the role holder; Any new working practices or procedures Complex enquiries Workload issues Absence reporting
Job%20Description%20-%20UNIP%20Receptionist%20-%20May%202018.docx