Job Description Job Title: Information Officer Faculty/Department: Student Recruitment Communications Reporting to: Recruitment CRM and Information Manager Duration: Full-time / Permanent CRB Disclosure requirement: N/A Vacancy Reference: SR0044 Details Specific to the Post Background and Context The Student Recruitment Directorate (SRD) comprises the University’s Admissions Service, Schools College Liaison Service, Access Funding and Support Office, and the Student Recruitment Communications Team. The post-holder will be part of the Student Recruitment Communications Team which focuses on lead management, prospective student enquiry management and the coordination of centralised Student Recruitment events The purpose of the post is to assist in ensuring that the University of Hull provides a customer-focused and efficient experience for prospective students and stakeholders, from initial enquiry through to new arrival stages, using the current CRM system. The post-holder will be required to help with setup and to work on all centralised Student Recruitment Events, such as Open Days, Applicant Days, Applicant Visits and Postgraduate Events. Specific Duties and Responsibilities of the post Assist with administration of the student enquiry management system to support general CRM recruitment activity. Collect and collate from internal and external sources information pertinent to those considering Higher Education, in particular studying at The University of Hull, using the current CRM system to maintain and update this information. Assist with identifying, developing and implementing automated communication schedules to enhance the University’s relationship with enquirers and applicants, and to support centralised Student Recruitment Events. Communicate with key internal stakeholders to ensure that information being provided by them to prospective students is accurate and user-focused. Deal with email and telephone enquiries, and provide training for other system users across the University. Deal with email and telephone enquiries from prospective students and stakeholders, using the CRM system to record and action these. Monitor competitor activity to help inform future recruitment activity. Record data and assist with analysis of visitor feedback to produce appropriate reports Monitor and update the content within Student Recruitment websites. Assist with office administration including the creation of purchase orders Supervise any student workers assisting with enquiry responses and working at events.
Job Description Job Title: Information Officer Faculty/Department: Student Recruitment Communications Reporting to: Recruitment CRM and Information Manager Duration: Full-time / Permanent CRB Disclosure requirement: N/A Vacancy Reference: SR0044 Details Specific to the Post Background and Context The Student Recruitment Directorate (SRD) comprises the University’s Admissions Service, Schools College Liaison Service, Access Funding and Support Office, and the Student Recruitment Communications Team. The post-holder will be part of the Student Recruitment Communications Team which focuses on lead management, prospective student enquiry management and the coordination of centralised Student Recruitment events The purpose of the post is to assist in ensuring that the University of Hull provides a customer-focused and efficient experience for prospective students and stakeholders, from initial enquiry through to new arrival stages, using the current CRM system. The post-holder will be required to help with setup and to work on all centralised Student Recruitment Events, such as Open Days, Applicant Days, Applicant Visits and Postgraduate Events. Specific Duties and Responsibilities of the post Assist with administration of the student enquiry management system to support general CRM recruitment activity. Collect and collate from internal and external sources information pertinent to those considering Higher Education, in particular studying at The University of Hull, using the current CRM system to maintain and update this information. Assist with identifying, developing and implementing automated communication schedules to enhance the University’s relationship with enquirers and applicants, and to support centralised Student Recruitment Events. Communicate with key internal stakeholders to ensure that information being provided by them to prospective students is accurate and user-focused. Deal with email and telephone enquiries, and provide training for other system users across the University. Deal with email and telephone enquiries from prospective students and stakeholders, using the CRM system to record and action these. Monitor competitor activity to help inform future recruitment activity. Record data and assist with analysis of visitor feedback to produce appropriate reports Monitor and update the content within Student Recruitment websites. Assist with office administration including the creation of purchase orders Supervise any student workers assisting with enquiry responses and working at events.
Information%20Officer%20JD%20-%20Final.docx