Figure 20 Contact Panel in Focus with Transfer, Call, Extension and Voice Mail Buttons Dial from History You can dial any number that is available in Call History. To dial from Call History: In the Call Console, click the Call History button . The Call History dialog box appears. Figure 21 Call History Dialog Box From the drop-down list, select the grouping you want. Show Scroll through the list of call logs to find the entry you need. Click the entry to expand it and click Call . End Call To end a call: Click End for that call. NOTE: If the call has not yet been answered, the calling party continues to ring until no answer or another applicable timer expires or the user hangs up. Transferring Calls are a number of ways in which you can transfer a call. You can blind transfer calls or transfer calls with consultation or supervision. You can also transfer calls directly to voice mail or to a queue. Blind Transfer Call A blind transfer occurs when a call is transferred without an introduction. Calls may be blind transferred while active, held, or ringing (in) on your phone. If a call is ringing (in), blind transfer allows the call to be redirected before it is answered. You can blind transfer a call to an ad hoc number or to a contact. To blind transfer a call to an ad hoc number: In the Call Console, select the call to transfer. In the Dialer, the destination number and click Transfer . The call is transferred and removed from the Call Console. To blind transfer a call to a contact: In the Call Console, select the call to transfer. In the Contacts click the tab from which you want to select a contact. Click the destination contact to expand it, and click Transfer for that contact. The call is transferred and removed from the Call Console. Alternatively, drag the call onto the target contact and click Transfer for that contact. Conduct Supervised Transfer When you have an active inbound call that you want to transfer, you can follow this procedure.
Figure 20 Contact Panel in Focus with Transfer, Call, Extension and Voice Mail Buttons Dial from History You can dial any number that is available in Call History. To dial from Call History: In the Call Console, click the Call History button . The Call History dialog box appears. Figure 21 Call History Dialog Box From the Show drop-down list, select the grouping you want. Scroll through the list of call logs to find the entry you need. Click the entry to expand it and click Call . End Call To end a call: Click End for that call. NOTE: If the call has not yet been answered, the calling party continues to ring until no answer or another applicable timer expires or the user hangs up. Transferring Calls are a number of ways in which you can transfer a call. You can blind transfer calls or transfer calls with consultation or supervision. You can also transfer calls directly to voice mail or to a queue. Blind Transfer Call A blind transfer occurs when a call is transferred without an introduction. Calls may be blind transferred while active, held, or ringing (in) on your phone. If a call is ringing (in), blind transfer allows the call to be redirected before it is answered. You can blind transfer a call to an ad hoc number or to a contact. To blind transfer a call to an ad hoc number: In the Call Console, select the call to transfer. In the Dialer, the destination number and click Transfer . The call is transferred and removed from the Call Console. To blind transfer a call to a contact: In the Call Console, select the call to transfer. In the Contacts click the tab from which you want to select a contact. Click the destination contact to expand it, and click Transfer for that contact. The call is transferred and removed from the Call Console. Alternatively, drag the call onto the target contact and click Transfer for that contact. Conduct Supervised Transfer When you have an active inbound call that you want to transfer, you can follow this procedure.
IP-Centrex-Receptionist-Console-User-Guide-thin-client-post-r21.docx