2. Improve Spoken Communication Doing Needs Not Doing Not Sure Tools to Help Well or N/A 8. All staff members speak clearly 4-Commun. (e.g., use plain, everyday words ☐ ☐ ☐ ☐ Clearly and speak at a moderate pace). 9. All staff members listen carefully 4-Commun. ☐ ☐ ☐ ☐ to patients without interrupting. Clearly 10. All staff members limit themselves to 3-5 key points and 4-Commun. ☐ ☐ ☐ ☐ repeat those points for Clearly reinforcement. 11. All staff members use audio/video materials and/or visual aids to 4-Commun. Clearly promote better understanding ☐ ☐ ☐ ☐ 12-Use Health (e.g., food models for portion Ed. Material sizes, models of body parts, Effectively instructional health videos). 12. Our practice ensures patients have 12-Use Health Ed. Material the equipment and know-how to ☐ ☐ ☐ ☐ Effectively use recommended audio-visual materials and Internet resources. 13. All clinicians talk with patients about any educational materials 12-Use Health they receive during the visit and ☐ ☐ ☐ ☐ Ed. Material Effectively emphasize the important information. 14. All staff members ask patients to state key points in their own 5-Teach-Back words (i.e., use the teach-back ☐ ☐ ☐ ☐ Method method) to assess patients’ understanding of information. 15. Clinicians routinely review with patients all the medicines they 5-Teach-Back take, including over-the-counter Method ☐ ☐ ☐ ☐ medicines and supplements, and 8-Brown Bag Review ask patients to demonstrate how to take them.
2. Improve Spoken Communication Doing Well Needs Not Doing Not Sure or N/A Tools to Help 8. All staff members speak clearly (e.g., use plain, everyday words and speak at a moderate pace). ☐ ☐ ☐ ☐ 4-Commun. Clearly 9. All staff members listen carefully to patients without interrupting. ☐ ☐ ☐ ☐ 4-Commun. Clearly 10. All staff members limit themselves to 3-5 key points and repeat those points for reinforcement. ☐ ☐ ☐ ☐ 4-Commun. Clearly 11. All staff members use audio/video materials and/or visual aids to promote better understanding (e.g., food models for portion sizes, models of body parts, instructional health videos). ☐ ☐ ☐ ☐ 4-Commun. Clearly 12-Use Health Ed. Material Effectively 12. Our practice ensures patients have the equipment and know-how to use recommended audio-visual materials and Internet resources. ☐ ☐ ☐ ☐ 12-Use Health Ed. Material Effectively 13. All clinicians talk with patients about any educational materials they receive during the visit and emphasize the important information. ☐ ☐ ☐ ☐ 12-Use Health Ed. Material Effectively 14. All staff members ask patients to state key points in their own words (i.e., use the teach-back method) to assess patients’ understanding of information. ☐ ☐ ☐ ☐ 5-Teach-Back Method 15. Clinicians routinely review with patients all the medicines they take, including over-the-counter medicines and supplements, and ask patients to demonstrate how to take them. ☐ ☐ ☐ ☐ 5-Teach-Back Method 8-Brown Bag Review
healthlittoolkit2-tool2a.docx