Job Description Medical Receptionist – Job Title: Medical Receptionist Responsible to: Team Leader/Assistant Practice Manager / Practice Manager Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties Making appointments 1. Taking requests for prescriptions 2. Giving out results 3. Ambulance transport bookings 4. 5. Home visit requests Deal with general enquiries and complaints 6. Contacting other providers 7. Reception Duties Register new patients and temporary residents 8. Greet and direct patients and visitors 9. Making appointments 10. Handing out prescriptions 11. Ensure outstanding queries are explained and handed over to next shift, as necessary 12. 13. Respond to needs of doctors and nurses during surgery Collect payments from patients for non-NHS services 14. Deal with general enquiries and complaints 15. Filing Pulling Lloyd George envelopes when requested by doctors 16. Prescriptions Dealing with requests for repeat prescriptions 17. Raising prescriptions as per Practice protocols 18. Dealing with queries relating to repeat prescriptions 19. General 20. Input and extract information from Practice computer system Observe health and safety guidelines at all times 21. General housekeeping (e.g. keeping reception and waiting tidy) 22. Make refreshments for doctors and other team members, participate in washing up 23. Any other reasonable duties as necessary 24. Prepared by: _____________________________________________________________ Title: _________________________________Date:______________________________
Job Description – Medical Receptionist Job Title: Medical Receptionist Responsible to: Team Leader/Assistant Practice Manager / Practice Manager Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1. Making appointments 2. Taking requests for prescriptions 3. Giving out results 4. Ambulance transport bookings 5. Home visit requests 6. Deal with general enquiries and complaints 7. Contacting other providers Reception Duties 8. Register new patients and temporary residents 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints Filing 16. Pulling Lloyd George envelopes when requested by doctors Prescriptions 17. Dealing with requests for repeat prescriptions 18. Raising prescriptions as per Practice protocols 19. Dealing with queries relating to repeat prescriptions General 20. Input and extract information from Practice computer system 21. Observe health and safety guidelines at all times 22. General housekeeping (e.g. keeping reception and waiting tidy) 23. Make refreshments for doctors and other team members, participate in washing up 24. Any other reasonable duties as necessary Prepared by: _____________________________________________________________ Title: _________________________________Date:______________________________
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