Core Values These are our guiding principles and describe the behaviours that lead to achieving great performance in the organisation. We will show Commitment by: Putting our hearts and minds into what we do. Taking pride in delivering excellent customer service that strives to exceed customer expectations. Looking for new ways to do things that will improve services to our tenants. We will show Excellence by: Putting our tenants at the heart of everything we do. Being attentive to customers needs by being polite, courteous and upbeat. Going the extra mile. Being an ambassador for Clanmil Housing by promoting the vision and our objectives in a positive and inspirational way. Actively participating as a team member working collaboratively with colleagues to achieve mutual goals. We will show Respect by: Acting with authenticity. Fixing our mistakes Promoting a do’ attitude. ‘can Building mutual trust and understanding by being open, honest and respectful to others. Actively listening to and understanding our customers' and expectations. Ensuring our interactions with others internally and externally are positive and constructive. We will always be aware of our Community by: Demonstrating a sense of responsibility for contributing to vibrant and resilient communities. Understanding our role in making a difference to people’s lives. We will display by: Simplicity Listening to our customers and responding to their needs. Taking responsibility and ownership. Delivering what we promise. We will never stop Learning because Change is constant. We will openly share our expertise and knowledge with others. We take responsibility for own learning and will seek opportunities to continuously develop. We are flexible and can adapt to change and new ways of working to enable the organisation to meet its objectives. We embrace everyone has a role to challenge and contribute. Diversity, We recognise and understand the strengths and opportunities of a diverse workforce within Clanmil Housing. We ensure that everyone has fair and equal access to our services. We respond to the diverse needs and aspirations of our customers. JOB PROFILE
Core Values These are our guiding principles and describe the behaviours that lead to achieving great performance in the organisation. We will show Commitment by: Putting our hearts and minds into what we do. Taking pride in delivering excellent customer service that strives to exceed customer expectations. Looking for new ways to do things that will improve services to our tenants. We will show Excellence by: Putting our tenants at the heart of everything we do. Being attentive to customers needs by being polite, courteous and upbeat. Going the extra mile. Being an ambassador for Clanmil Housing by promoting the vision and our objectives in a positive and inspirational way. Actively participating as a team member working collaboratively with colleagues to achieve mutual goals. We will show Respect by: Acting with authenticity. Fixing our mistakes Promoting a ‘can do’ attitude. Building mutual trust and understanding by being open, honest and respectful to others. Actively listening to and understanding our customers' and expectations. Ensuring our interactions with others internally and externally are positive and constructive. We will always be aware of our Community by: Demonstrating a sense of responsibility for contributing to vibrant and resilient communities. Understanding our role in making a difference to people’s lives. We will display Simplicity by: Listening to our customers and responding to their needs. Taking responsibility and ownership. Delivering what we promise. We will never stop Learning because Change is constant. We will openly share our expertise and knowledge with others. We take responsibility for own learning and will seek opportunities to continuously develop. We are flexible and can adapt to change and new ways of working to enable the organisation to meet its objectives. We embrace Diversity, everyone has a role to challenge and contribute. We recognise and understand the strengths and opportunities of a diverse workforce within Clanmil Housing. We ensure that everyone has fair and equal access to our services. We respond to the diverse needs and aspirations of our customers. JOB PROFILE
Job-Description-and-Spec-for-Business-Analyst-Feb-2018-1.docx