ANNEX A SCOPE OF SERVICES – 1) BACKGROUND The European Bank for Reconstruction and Development (the or the was “EBRD” “Bank”) established to help build a new, post-Cold War era in Central and Eastern Europe. It has since played a historic role and gained unique expertise in fostering change in the region - and beyond. The EBRD is committed to furthering progress towards economies and the ‘market-oriented promotion of private and entrepreneurial initiative’. EBRD is currently undertaking an Operations and Efficiency and Effectiveness (OEE) transformation programme, which includes the IT operating model. A high Target Operating Model (TOM) to determine the desired future state for the organisation has been produced. The Bank now requires additional consultancy support in the detailed design and implementation of the TOM. 2) OVERALL OBJECTIVES The Bank requires the services of a consultant (the to begin the detailed design “Consultant”) of the TOM (the “Services”). Delivery of IT tactical initiatives The Consultant shall provide support to tactical IT initiatives to ensure benefits are quantified and delivered. This will involve supporting the internal procurement function in Bank’s exercises to identify opportunities to consolidate existing contracts and to identify and terminate unused services within the context of the TOM. Deliverables Review of five (5) IT contract to identify a cost reduction of £500k pa. Development of user personae. The Consultant shall undertake research across the Bank to identify and the ‘pain points’ characteristics of specific groups of users. Through analysis of this data the Consultant shall This would then lead to the production of to enable EBRD to define ‘user personae’. ‘toolkits’ build user research capabilities. Deliverables Listing of different user personae within EBRD including key characteristics of each. Provision of tools and methodology to build EBRD research capability when engaging members of user personae groups. Refine the ‘to be’ architecture The Consultant shall work with the EBRD Architecture Team to: refine the ‘as is’ Wardley Maps in the TOM; and to develop a (or an equivalent methodology). ‘to be’ Wardley Maps The Consultant is expected to utilise marketplace knowledge to produce a target state architecture and strategies for IT, data and digital services.
ANNEX A – SCOPE OF SERVICES 1) BACKGROUND The European Bank for Reconstruction and Development (the “EBRD” or the “Bank”) was established to help build a new, post-Cold War era in Central and Eastern Europe. It has since played a historic role and gained unique expertise in fostering change in the region - and beyond. The EBRD is committed to furthering progress towards ‘market-oriented economies and the promotion of private and entrepreneurial initiative’. EBRD is currently undertaking an Operations and Efficiency and Effectiveness (OEE) transformation programme, which includes the IT operating model. A high Target Operating Model (TOM) to determine the desired future state for the organisation has been produced. The Bank now requires additional consultancy support in the detailed design and implementation of the TOM. 2) OVERALL OBJECTIVES The Bank requires the services of a consultant (the “Consultant”) to begin the detailed design of the TOM (the “Services”). Delivery of IT tactical initiatives The Consultant shall provide support to tactical IT initiatives to ensure benefits are quantified and delivered. This will involve supporting the Bank’s internal procurement function in exercises to identify opportunities to consolidate existing contracts and to identify and terminate unused services within the context of the TOM. Deliverables Review of five (5) IT contract to identify a cost reduction of £500k pa. Development of user personae. The Consultant shall undertake research across the Bank to identify ‘pain points’ and the characteristics of specific groups of users. Through analysis of this data the Consultant shall define ‘user personae’. This would then lead to the production of ‘toolkits’ to enable EBRD to build user research capabilities. Deliverables Listing of different user personae within EBRD including key characteristics of each. Provision of tools and methodology to build EBRD research capability when engaging members of user personae groups. Refine the ‘to be’ architecture The Consultant shall work with the EBRD Architecture Team to: refine the ‘as is’ Wardley Maps in the TOM; and to develop a ‘to be’ Wardley Maps (or an equivalent methodology). The Consultant is expected to utilise marketplace knowledge to produce a target state architecture and strategies for IT, data and digital services.
-it-operational-model-and-transformation-project.docx