2.SERVICE ANALYSIS The service analysis sessions were The support I received from As a manager, I tended to get The following supporting evidence organised once the champions had Emily Harrison (full time bogged down in the detail of the is attached been identified. There were initial Calderdale facilitator (CF)) was champions anxieties that were not difficulties due to operational fantastic and essential. The relevant to Calderdale. The CF Summary of service analysis managers’ reluctance to release project would have failed helped enormously to keep things session staff. The support of the DM was without this. Emily’s experience on track. However, I have learnt invaluable at this stage. at running training sessions the importance of addressing ensured that the service internal conflict and tension and analysis session ran very well. about strategies on how this can be done. The champions all came with a host of issues associated with the amalgamation of the laboratories at York and Scarborough. The use of post it notes to park’ issues ‘car worked very well. They were reviewed at the end of the session and they were informed on how they would be taken forward. The session resulted in good discussions between the different groups of staff who were champions and areas where things could be done differently were quickly identified.
2.SERVICE ANALYSIS The service analysis sessions were organised once the champions had been identified. There were initial difficulties due to operational managers’ reluctance to release staff. The support of the DM was invaluable at this stage. The support I received from Emily Harrison (full time Calderdale facilitator (CF)) was fantastic and essential. The project would have failed without this. Emily’s experience at running training sessions ensured that the service analysis session ran very well. The champions all came with a host of issues associated with the amalgamation of the laboratories at York and Scarborough. The use of post it notes to ‘car park’ issues worked very well. They were reviewed at the end of the session and they were informed on how they would be taken forward. The session resulted in good discussions between the different groups of staff who were champions and areas where things could be done differently were quickly identified. As a manager, I tended to get bogged down in the detail of the champions anxieties that were not relevant to Calderdale. The CF helped enormously to keep things on track. However, I have learnt the importance of addressing internal conflict and tension and about strategies on how this can be done. The following supporting evidence is attached Summary of service analysis session
Joanna-Andrews-Synopsis.docx