customer demands. Anticipate Listen for and respond to "Pass the buck" to others customers' needs customer requests or or is not accessible to and respond problems in a timely respond to customers' appropriately before manner. needs. the situation requires action. Take extraordinary Follow through on Fail to follow through on actions to meet commitments to customers commitments to customers' needs despite time pressures or customers when required. obstacles. Regularly exceed Meet established customer Do not meet established established standards most of the time. customer standards. customer service standards. 3. Cost Efficiency: Achieves all targets Achieves results within set Do not meet results set within the budget but with some within allocated resources allocated resources compromise on quality without compromising on the quality Delivers more than Delivers as per the targets Do not deliver as per the the set target within set and budget allocated set targets and budget same allocated allocated resources Handles and uses Handles and uses office Handles and uses office office resources resources carefully resources carelessly optimally Minimizes waste of Make efforts to minimizes Wastes his Agency and his Agency and waste of his Agency and nation’s resources nation’s resources nation’s resources 4. Ethics and Always loyal and Conscientious at all times Breach the norms and integrity faithful to the values of the society. Fulfill his duties and Upholds both Dispute the Royal responsibilities reliably explicit and implicit Government, Agencies, terms and superiors, peers and understandings he subordinates has with the Royal Government, public, family, agency, superiors, peers, subordinates and clients
customer demands. Anticipate customers' needs and respond appropriately before the situation requires action. Listen for and respond to customer requests or problems in a timely manner. "Pass the buck" to others or is not accessible to respond to customers' needs. Take extraordinary actions to meet customers' needs when required. Follow through on commitments to customers despite time pressures or obstacles. Fail to follow through on commitments to customers Regularly exceed established customer service standards. Meet established customer standards most of the time. Do not meet established customer standards. 3. Cost Efficiency: Achieves all targets set within the allocated resources without compromising on the quality Achieves results within set budget but with some compromise on quality Do not meet results within allocated resources Delivers more than the set target within same allocated resources Delivers as per the targets set and budget allocated Do not deliver as per the set targets and budget allocated Handles and uses office resources optimally Handles and uses office resources carefully Handles and uses office resources carelessly Minimizes waste of his Agency and nation’s resources Make efforts to minimizes waste of his Agency and nation’s resources Wastes his Agency and nation’s resources 4. Ethics and integrity Always loyal and faithful to the Conscientious at all times Breach the norms and values of the society. Upholds both explicit and implicit terms and understandings he has with the Royal Government, public, family, agency, superiors, peers, subordinates and clients Fulfill his duties and responsibilities reliably Dispute the Royal Government, Agencies, superiors, peers and subordinates
PMS_Manual.docx