5.3 Organizational roles, responsibilities and authorities 469 470 Top management shall ensure that the responsibilities and authorities for relevant roles are assigned and 471 communicated within the organization. 472 Top management shall be accountable for the effectiveness of the quality management system and shall assign the responsibility and authority for: a) ensuring that the quality management system conforms to the requirements of this International Standard and, b) ensuring that the processes interact and are delivering their intended outputs, c) reporting on the performance of the quality management system to top management and any need for improvement, and d) ensuring the promotion of awareness of customer requirements throughout the organization. 6 Planning 6.1 Actions to address risks and opportunities When planning for the quality management system, the organization shall consider the issues referred to in 4.1 and the requirements referred to in 4.2 and determine the and opportunities that need to be addressed to a) assure the quality management system can achieve its intended outcome(s), b) assure that the organization can consistently achieve conformity of goods and services and customer satisfaction, c) prevent, or reduce, undesired effects, and d) achieve continual improvement. 491 492 The organization shall plan: 493 a) actions to address these risks and opportunities, and 494 b) how to 495 1) integrate and implement the actions into its quality management system processes (see 4.4), and 496 2) evaluate the effectiveness of these actions. 497 498 Any actions taken to address risks and opportunities shall be proportionate to the potential effects on 499 conformity of goods and services and customer satisfaction. 500 501 Note Options to address risks can include for example risk avoidance, risk mitigation or risk acceptance 6.2 Quality objectives and planning to achieve them 502 503 The organization shall establish quality objectives at relevant functions, levels and processes. 504 The quality objectives shall 505 a) be consistent with the quality policy,
469 5.3 Organizational roles, responsibilities and authorities 470 Top management shall ensure that the responsibilities and authorities for relevant roles are assigned and 471 communicated within the organization. 472 Top management shall be accountable for the effectiveness of the quality management system and shall assign the responsibility and authority for: a) ensuring that the quality management system conforms to the requirements of this International Standard and, b) ensuring that the processes interact and are delivering their intended outputs, c) reporting on the performance of the quality management system to top management and any need for improvement, and d) ensuring the promotion of awareness of customer requirements throughout the organization. 6 Planning 6.1 Actions to address risks and opportunities When planning for the quality management system, the organization shall consider the issues referred to in 4.1 and the requirements referred to in 4.2 and determine the and opportunities that need to be addressed to a) assure the quality management system can achieve its intended outcome(s), b) assure that the organization can consistently achieve conformity of goods and services and customer satisfaction, c) prevent, or reduce, undesired effects, and d) achieve continual improvement. 491 492 The organization shall plan: 493 a) actions to address these risks and opportunities, and 494 b) how to 495 1) integrate and implement the actions into its quality management system processes (see 4.4), and 496 2) evaluate the effectiveness of these actions. 497 498 Any actions taken to address risks and opportunities shall be proportionate to the potential effects on 499 conformity of goods and services and customer satisfaction. 500 501 Note Options to address risks can include for example risk avoidance, risk mitigation or risk acceptance 502 6.2 Quality objectives and planning to achieve them 503 The organization shall establish quality objectives at relevant functions, levels and processes. 504 The quality objectives shall 505 a) be consistent with the quality policy,
ISO-90012015-Final-Draft.docx