Support may be provided in languages other than English in certain centers (listed above) based on availability of attendants. If you select a local language option, we will make best efforts to connect you with an available Technical Support Engineer (TSE) with that language skill. If no local language TSE is available to assist you, you will be routed to the first available attendant. If all available TSEs are busy assisting other customers when you call, you will be prompted to remain on the line to wait for the next available TSE or else leave a voicemail message. If you choose to leave a message, you will not lose your place in the queue. Your voicemail will be treated as a regular phone call and will be directed to the first TSE who becomes available. If you are calling about an ongoing case, be sure to reference your case number when you call so we can connect you to the engineer currently assigned to your case. If that engineer is not available, another engineer will attempt to assist you. Search Support From the OSIsoft Technical Support Web site, click Search Support. Quickly and easily search the OSIsoft Technical Support Web Support Solutions, site’s Documentation, and Support Bulletins using the advanced MS SharePoint search engine. Email-based Technical Support When contacting OSIsoft Technical Support by email, it is helpful to send the following information: Description of issue: Short description of issue, symptoms, informational or error messages, history of issue Log files: See the product documentation for information on obtaining logs pertinent to the situation. Online Technical Support From the OSIsoft Technical Support Web site, click Contact us > My Support > My Calls. Using Technical Support, you can: OSIsoft’s Online Enter a new call directly into database (monitored 24 hours a day) OSIsoft’s View or edit existing OSIsoft calls that you entered View any of the calls entered by your organization or site, if enabled See your licensed software and dates of your Service Reliance Program agreements
Support may be provided in languages other than English in certain centers (listed above) based on availability of attendants. If you select a local language option, we will make best efforts to connect you with an available Technical Support Engineer (TSE) with that language skill. If no local language TSE is available to assist you, you will be routed to the first available attendant. If all available TSEs are busy assisting other customers when you call, you will be prompted to remain on the line to wait for the next available TSE or else leave a voicemail message. If you choose to leave a message, you will not lose your place in the queue. Your voicemail will be treated as a regular phone call and will be directed to the first TSE who becomes available. If you are calling about an ongoing case, be sure to reference your case number when you call so we can connect you to the engineer currently assigned to your case. If that engineer is not available, another engineer will attempt to assist you. Search Support From the OSIsoft Technical Support Web site, click Search Support. Quickly and easily search the OSIsoft Technical Support Web site’s Support Solutions, Documentation, and Support Bulletins using the advanced MS SharePoint search engine. Email-based Technical Support When contacting OSIsoft Technical Support by email, it is helpful to send the following information: Description of issue: Short description of issue, symptoms, informational or error messages, history of issue Log files: See the product documentation for information on obtaining logs pertinent to the situation. Online Technical Support From the OSIsoft Technical Support Web site, click Contact us > My Support > My Calls. Using OSIsoft’s Online Technical Support, you can: Enter a new call directly into OSIsoft’s database (monitored 24 hours a day) View or edit existing OSIsoft calls that you entered View any of the calls entered by your organization or site, if enabled See your licensed software and dates of your Service Reliance Program agreements
PI_SiTeleXPXU_2.5.6.20.docx