Criterion 6b - Customer results Performance indicators – Please include in this section indicators that give clear understanding of the deployment and impact of the organisation’s customer strategy, supporting policies and processes. Criterion 7 Overview page (max 1 page) – In this section, please make an introduction to the People Results (what you measure, why and how)
Criterion 6b - Customer results – Performance indicators Please include in this section indicators that give clear understanding of the deployment and impact of the organisation’s customer strategy, supporting policies and processes. Criterion 7 – Overview page (max 1 page) In this section, please make an introduction to the People Results (what you measure, why and how)
IEA_2017_Management_Document_Template_final.docx