Performance Metric Measurement Minimum Performance Liquidated Minimum Performance Back” for “Earn Period to Liquidated Damage* to Avoid Failure Liquidated Damages Threshold Damages Average Response Time Monthly Less than 3.0 seconds $50,000 Less than 5.0 seconds Equal to or less than 2.0 seconds Average Resolution Time Monthly 2 Hours $50,000 6 Hours to or less – Severity 1 Incidents than 1 hour Average Resolution Time Monthly 8 Hours $25,000 16 Hours N/A – Severity 2 Incidents Average Resolution Time Monthly 7 Business Days $25,000 21 Business Days N/A – Severity 3 Incidents Defect Density for code Monthly Less than 3 Severity 1 $25,000 Less than 5 Severity 1 N/A deployed to production incidents per Release incidents per release ACCESS Florida System Monthly 99% of the time $25,000 98% of the time Reports and File Extracts Delivered Monday to Friday by 6:00 am Enhancement Deliverables Monthly 90% of the deliverables $50,000 80% of the deliverables N/A Produced On-time due this month delivered on time or delivered on time within 3 days of scheduled date Enhancement Deliverables Monthly 90% of the deliverables $50,000 80% of the deliverables N/A Produced On-budget due this month delivered on budget delivered on budget Performance Satisfaction Annually 90% performance $50,000 80% performance N/A for ACCESS Florida satisfaction satisfaction System customer surveys Year-over-Year Annually 5% efficiency of routine $25,000 No efficiency of routine N/A Streamlining of activities activities Maintenance and Operations Year-over-Year productivity Annually 5% efficiency of $25,000 No efficiency of N/A improvement in enhancement work enhancement work enhancement work Commitments and Continuous Replace Key Personnel $10,000 + 2 calendar months N/A replacement of individuals within 20 business days $2,500 each for Key as listed in (see 2.3.1.4 & 2.3.1.5) additional 5 2.3.1.4. business days * Liquidated Damages assessed per Measurement Period. Exhibit B: Payment Terms Method of Payment The predictable work under this contract is a fixed price (unit cost) contract based on the results delivered each month. The Provider will invoice monthly, for the prior month’s services, for:
Performance Metric Measurement Period Minimum Performance to Liquidated Damages Liquidated Damage* Minimum Performance to Avoid Failure Threshold “Earn Back” for Liquidated Damages Average Response Time Monthly Less than 3.0 seconds $50,000 Less than 5.0 seconds Equal to or less than 2.0 seconds Average Resolution Time – Severity 1 Incidents Monthly 2 Hours $50,000 6 Hours to or less than 1 hour Average Resolution Time – Severity 2 Incidents Monthly 8 Hours $25,000 16 Hours N/A Average Resolution Time – Severity 3 Incidents Monthly 7 Business Days $25,000 21 Business Days N/A Defect Density for code deployed to production Monthly Less than 3 Severity 1 incidents per Release $25,000 Less than 5 Severity 1 incidents per release N/A ACCESS Florida System Reports and File Extracts Delivered Monday to Friday by 6:00 am Monthly 99% of the time $25,000 98% of the time Enhancement Deliverables Produced On-time Monthly 90% of the deliverables due this month delivered on time $50,000 80% of the deliverables delivered on time or within 3 days of scheduled date N/A Enhancement Deliverables Produced On-budget Monthly 90% of the deliverables due this month delivered on budget $50,000 80% of the deliverables delivered on budget N/A Performance Satisfaction for ACCESS Florida System customer surveys Annually 90% performance satisfaction $50,000 80% performance satisfaction N/A Year-over-Year Streamlining of Maintenance and Operations Annually 5% efficiency of routine activities $25,000 No efficiency of routine activities N/A Year-over-Year productivity improvement in enhancement work Annually 5% efficiency of enhancement work $25,000 No efficiency of enhancement work N/A Commitments and replacement of individuals for Key as listed in 2.3.1.4. Continuous Replace Key Personnel within 20 business days (see 2.3.1.4 & 2.3.1.5) $10,000 + $2,500 each additional 5 business days 2 calendar months N/A * Liquidated Damages assessed per Measurement Period. Exhibit B: Payment Terms Method of Payment The predictable work under this contract is a fixed price (unit cost) contract based on the results delivered each month. The Provider will invoice monthly, for the prior month’s services, for:
IRR%207_Deloitte%2020130124-DCF13-Medicaid%20Eligibility%20System%20OM%20SOW%20v%200%2018%20Redline_FINAL.docx