Criteria Essential Desirable How to be assessed Qualifications, Educated to GCSE level or General knowledge of Higher Application knowledge and equivalent relevant Education Environment experience demonstrable experience Experience of working in a Experience of handling money or Assessment Task busy customer service other financial transactions environment Assessment Task Experienced in using computer packages (e.g. Microsoft Office suite) Ability to follow instruction Interview Planning and organising Able to assist in the effective Interview organisation of standard tasks and events. Able to arrange own work Interview schedule effectively, working independently when needed Problem solving Able to solve basic problems Assessment Task and initiative by adhering to established practices and procedures. Able to contribute to Interview innovative ideas in order to solve department or customer issues. Ability to use own initiative to answer queries after training Interview in standard procedures Management Ability to work effectively in a Interview and teamwork team environment Able to elicit information Assessment Task Communicating and influencing to identify customer needs Able to communicate clearly and orally and in written form. Interview Able to explain procedures and give information and Interview advice to customers. Able to appropriately handle difficult situations with Interview customers in accordance with procedures
Criteria Essential Desirable How to be assessed Qualifications, knowledge and experience Educated to GCSE level or equivalent relevant demonstrable experience Experience of working in a busy customer service environment Experienced in using computer packages (e.g. Microsoft Office suite) General knowledge of Higher Education Environment Experience of handling money or other financial transactions Application Assessment Task Assessment Task Planning and organising Ability to follow instruction Able to assist in the effective organisation of standard tasks and events. Able to arrange own work schedule effectively, working independently when needed Interview Interview Interview Problem solving and initiative Able to solve basic problems by adhering to established practices and procedures. Able to contribute to innovative ideas in order to solve department or customer issues. Ability to use own initiative to answer queries after training in standard procedures Assessment Task Interview Interview Management and teamwork Ability to work effectively in a team environment Interview Communicating and influencing Able to elicit information to identify customer needs Able to communicate clearly and orally and in written form. Able to explain procedures and give information and advice to customers. Able to appropriately handle difficult situations with customers in accordance with procedures Assessment Task Interview Interview Interview
HR5%20-%20Level%202a%20-%20Customer%20Service%20Assistant.docx