Generic equipment and resources required across a range of units computer technology, such as laptops and personal computers Business digital cameras equipment/technology modems may include: printers scanners photocopiers shredders binders laminators cutters answering machine fax machine filing systems (manual/computerised/electronic) telephone PABX tablet smart phone mobile devices USB Server External Drive Google Drive Cloud Storage email, internet Software applications word processing, spreadsheet, database, accounting or presentation packages may include: mobile, web or wireless software applications: text messaging (SMS/TXT) multimedia messaging (MMS) internet relay chat (IRC) social media on-line apps on-line software Microsoft 365; Google Apps – Microsoft 365 personal computer-based software applications: email applications web-based email services chat applications internet discussion groups/boards/chat rooms computer databases (library catalogue, customer records) Information may include: computer files (templates, letters, memos and other documents) correspondence (faxes, memos, letters, email) forms (insurance forms, membership forms) invoices (from suppliers, to debtors) minutes of meetings personnel records (personal details, salary rates) sales records (monthly forecasts, targets achieved operational and management guidelines reports (formal and informal, written, verbal) maintenance manuals style guides back-up tapes Technology CD-ROM consumables may toner cartridges external hard drive include: tablets USBs
Generic equipment and resources required across a range of units Business equipment/technology may include: computer technology, such as laptops and personal computers digital cameras modems printers scanners photocopiers shredders binders laminators cutters answering machine fax machine filing systems (manual/computerised/electronic) telephone PABX tablet smart phone mobile devices USB Server External Drive Google Drive Cloud Storage Software applications may include: email, internet word processing, spreadsheet, database, accounting or presentation packages mobile, web or wireless software applications: text messaging (SMS/TXT) multimedia messaging (MMS) internet relay chat (IRC) social media on-line apps on-line software – Microsoft 365; Google Apps Microsoft 365 personal computer-based software applications: email applications web-based email services chat applications internet discussion groups/boards/chat rooms Information may include: computer databases (library catalogue, customer records) computer files (templates, letters, memos and other documents) correspondence (faxes, memos, letters, email) forms (insurance forms, membership forms) invoices (from suppliers, to debtors) minutes of meetings personnel records (personal details, salary rates) sales records (monthly forecasts, targets achieved operational and management guidelines reports (formal and informal, written, verbal) maintenance manuals style guides Technology consumables may include: back-up tapes CD-ROM toner cartridges external hard drive tablets USBs
ICIG-Business-Services-0717-v1.docx