2 SLA Documented SLA performance across Monthly PERIODS: Performance all SLAs with any improvement results BASE and coming from Contractor action. OP1 Improvement OP2 Results OP3 OP4 OP5 3 Meeting Minutes Meeting minutes including, but not Delivered on the limited to, all major discussion topics, following decisions, and action items. business day by close of business. PERIODS: BASE OP1 OP2 OP3 OP4 OP5 4 Canned, Custom, Canned, custom, and ad hoc reporting As required by the and Ad Hoc at government direction. Government Reporting PERIODS: BASE OP1 OP2 OP3 OP4 OP5 5 Technical Design Based on DOT design specifications Quarterly and Plans and standards and requirements, at Government Environment including IT architecture, direction virtualization architecture including Configuration PERIODS: active-active, active-passive, load BASE balancing or other proposed OP1 virtualization methods, OP2 function, performance, availability, OP3 maintainability, security, and IT OP4 continuity and DR requirements. OP5
2 SLA Performance and Improvement Results Documented SLA performance across all SLAs with any improvement results coming from Contractor action. Monthly PERIODS: BASE OP1 OP2 OP3 OP4 OP5 3 Meeting Minutes Meeting minutes including, but not limited to, all major discussion topics, decisions, and action items. Delivered on the following business day by close of business. PERIODS: BASE OP1 OP2 OP3 OP4 OP5 4 Canned, Custom, and Ad Hoc Reporting Canned, custom, and ad hoc reporting at government direction. As required by the Government PERIODS: BASE OP1 OP2 OP3 OP4 OP5 5 Technical Design Plans and Environment Configuration Based on DOT design specifications standards and requirements, including IT architecture, virtualization architecture including active-active, active-passive, load balancing or other proposed virtualization methods, function, performance, availability, maintainability, security, and IT continuity and DR requirements. Quarterly and at Government direction PERIODS: BASE OP1 OP2 OP3 OP4 OP5
J-2__-_DOT_EITSS_-_Infrastructure_Operations_PWS_-_6-12-2018.docx