A discharge from services must occur if any of the Documentation in consumer records that discharge criteria was following criteria is met: followed Completion of services Consumer’s death Verification of HIV positive status cannot be obtained within 30 business days of intake Verification of eligibility cannot be obtained The consumer/legal guardian has requested the case be closed Relocation of consumer outside of the Sub-recipient’s service area geographic Inability to contact the consumer for more than 90 calendar days The needs are more appropriately consumer’s addressed through other Sub-recipients The consumer exhibits act of abuse towards staff, property or services b. Sub-recipients must notify consumers when they are Documentation in consumer records of consumers being being discharged. notified of discharge STANDARD MEASURE 10. Consumer Satisfaction Sub-recipients must establish evaluation methods Consumer Advisory Board meeting notes/minutes to assess consumer satisfaction and receive Consumer satisfaction feedback on services using any of the following survey/results methods: Visual verification of suggestion Consumer Advisory Board box or other consumer input Consumer satisfaction survey mechanisms during site visit Suggestion box or other consumer input Notes or reports from focus groups mechanism and/or public meetings Focus groups and/or public meetings b. Sub-recipients must use results from evaluation Quality Improvement Plan methods to improve service delivery. Modification to service delivery policies and procedures based on feedback Inclusion of consumer feedback in internal training/staff communications
A discharge from services must occur if any of the following criteria is met: Completion of services Consumer’s death Verification of HIV positive status cannot be obtained within 30 business days of intake Verification of eligibility cannot be obtained The consumer/legal guardian has requested the case be closed Relocation of consumer outside of the Sub-recipient’s geographic service area Inability to contact the consumer for more than 90 calendar days The consumer’s needs are more appropriately addressed through other Sub-recipients The consumer exhibits act of abuse towards staff, property or services Documentation in consumer records that discharge criteria was followed b. Sub-recipients must notify consumers when they are being discharged. Documentation in consumer records of consumers being notified of discharge STANDARD MEASURE 10. Consumer Satisfaction Sub-recipients must establish evaluation methods to assess consumer satisfaction and receive feedback on services using any of the following methods: Consumer Advisory Board Consumer satisfaction survey Suggestion box or other consumer input mechanism Focus groups and/or public meetings Consumer Advisory Board meeting notes/minutes Consumer satisfaction survey/results Visual verification of suggestion box or other consumer input mechanisms during site visit Notes or reports from focus groups and/or public meetings b. Sub-recipients must use results from evaluation methods to improve service delivery. Quality Improvement Plan Modification to service delivery policies and procedures based on feedback Inclusion of consumer feedback in internal training/staff communications
Hartford-TGA-Standard-of-Care-Emergency-Financial-Assistance.docx