This will allow the agency to compare the level of service ADA paratransit eligible riders receive with other riders and demonstrate to FTA during oversight activity that the service is being monitored and is free of capacity constraints. For example, this could include generating and analyzing a list of all trip request denials to determine if any denials applied disproportionately to ADA paratransit eligible riders. Taxi Subsidy Service Monitoring provider-side taxi subsidy services, where a transit agency or call center contractor handles trips requests, is relatively straightforward. Transit agencies can require taxi companies participating in the program to report actual pickup and drop-off times for trips assigned to them as well as other statistics. Because riders arrange trips directly with participating taxi companies, monitoring user-side taxi subsidy services requires other techniques. One suggested approach is to analyze a sample of voucher trip records and compare the time the rider requested the trip with the dispatch records for when the taxi driver accepted the trip assignment and to examine the actual pickup and drop-off times. This permits comparisons of response times and on-time performance with the levels of service provided to other riders. Demand Responsive Route Deviation Service For transit agencies that accept route deviation requests from all riders (i.e., regardless of disability), monitoring is more straightforward since the service is not fixed route. It is not necessary to monitor compliance with the complementary paratransit requirements. FTA suggests that transit agencies analyze how they handle route deviation requests to confirm that there are no restrictions in ways that might be discriminatory to those who can only use the service via off-route deviations.
This will allow the agency to compare the level of service ADA paratransit eligible riders receive with other riders and demonstrate to FTA during oversight activity that the service is being monitored and is free of capacity constraints. For example, this could include generating and analyzing a list of all trip request denials to determine if any denials applied disproportionately to ADA paratransit eligible riders. Taxi Subsidy Service Monitoring provider-side taxi subsidy services, where a transit agency or call center contractor handles trips requests, is relatively straightforward. Transit agencies can require taxi companies participating in the program to report actual pickup and drop-off times for trips assigned to them as well as other statistics. Because riders arrange trips directly with participating taxi companies, monitoring user-side taxi subsidy services requires other techniques. One suggested approach is to analyze a sample of voucher trip records and compare the time the rider requested the trip with the dispatch records for when the taxi driver accepted the trip assignment and to examine the actual pickup and drop-off times. This permits comparisons of response times and on-time performance with the levels of service provided to other riders. Demand Responsive Route Deviation Service For transit agencies that accept route deviation requests from all riders (i.e., regardless of disability), monitoring is more straightforward since the service is not fixed route. It is not necessary to monitor compliance with the complementary paratransit requirements. FTA suggests that transit agencies analyze how they handle route deviation requests to confirm that there are no restrictions in ways that might be discriminatory to those who can only use the service via off-route deviations.
Final_FTA_ADA_Circular_C_4710.1_1.docx