Gather customer feedback Aims and objectives The aim of this session is to: provide learners with the knowledge on how to the gather customer feedback. The objectives are for you to: be able to gather customer feedback. Planning the gathering of customer feedback Objectives Justification of methods Planning Customer service plan A customer service plan will also include a data collection and analysis plan, this plan will include: Sampling frame Method of collection Recording method Timescale Recording methods It is imperative that an efficient and accurate recording method is chosen. There are various methods available: Paper Online Software Paper While paper-based recording is a cost-effective method for recording data, it is prone to poor data input and therefore errors. Online The online gathering of feedback is both cost effective and efficient, there is a small margin for error, but this is on the part of the customer. Overall this method is a good method for the gathering information which is resource efficient.
Gather customer feedback Aims and objectives The aim of this session is to: provide learners with the knowledge on how to the gather customer feedback. The objectives are for you to: be able to gather customer feedback. Planning the gathering of customer feedback Objectives Justification of methods Planning Customer service plan A customer service plan will also include a data collection and analysis plan, this plan will include: Sampling frame Method of collection Recording method Timescale Recording methods It is imperative that an efficient and accurate recording method is chosen. There are various methods available: Paper Online Software Paper While paper-based recording is a cost-effective method for recording data, it is prone to poor data input and therefore errors. Online The online gathering of feedback is both cost effective and efficient, there is a small margin for error, but this is on the part of the customer. Overall this method is a good method for the gathering information which is resource efficient.
Gather-analyse-and-interpret-customer-feedback.docx