5. CUSTOMER RESPONSIBILITIES 5.1 Responsibilities Customer’s [Insert Responsibilities] Customer’s [Guidance Note: Include details of any specific requirements/responsibilities on the Customer for – example, the granting of access to the relevant site, provision of a telephone line etc. This may be of particular relevance for Lot 4, Specialist G-Cloud Services.] 5.2 equipment Customer’s [Insert Equipment] Customer’s [Guidance Note: Insert details of any equipment and agreement if/where necessary from third parties that the Customer is responsible for providing. Do not re-state any basic technical requirements for services to operate already stated in the Service Description e.g. do not include with ‘works only browser version x’.] 6. PAYMENT 6.1 Payment profile and method of payment Charges payable by the Customer (including any applicable discount but excluding VAT), payment profile and method of payment (e.g. Government Procurement Card (GPC) or BACS [Insert details of payment and payment methods] Indicate preferred payment profile by selecting one from: 6.1.1 [Monthly in arrears] 6.1.2 [Quarterly in arrears] [Guidance Note: Many suppliers offer payment options, state here which method of payment and profile has been agreed.] 6.2 Invoice format The Supplier shall issue [electronic]/[paper] invoices [Monthly]/[Quarterly] in arrears. The Customer shall pay the Supplier within [thirty (30) calendar days] of receipt of a valid invoice, submitted in accordance with this paragraph 6.2, the payment profile set out in paragraph 6.1 above and the provisions of this Call-Off Agreement. [Guidance Note: specify the type of invoicing required and the particular details to be included on each invoice; again, foreign currency may be stipulated by the Supplier and can be accommodated here.] 7. DISPUTE RESOLUTION 7.1 Level of Representative to whom disputes should be escalated to: [Level] (Finance director or equivalent). 7.2 Mediation Provider Centre for Effective Dispute Resolution.
5. CUSTOMER RESPONSIBILITIES 5.1 Customer’s Responsibilities [Insert Customer’s Responsibilities] [Guidance Note: Include details of any specific requirements/responsibilities on the Customer – for example, the granting of access to the relevant site, provision of a telephone line etc. This may be of particular relevance for Lot 4, Specialist G-Cloud Services.] 5.2 Customer’s equipment [Insert Customer’s Equipment] [Guidance Note: Insert details of any equipment and agreement if/where necessary from third parties that the Customer is responsible for providing. Do not re-state any basic technical requirements for services to operate already stated in the Service Description e.g. do not include ‘works only with browser version x’.] 6. PAYMENT 6.1 Payment profile and method of payment Charges payable by the Customer (including any applicable discount but excluding VAT), payment profile and method of payment (e.g. Government Procurement Card (GPC) or BACS [Insert details of payment and payment methods] Indicate preferred payment profile by selecting one from: 6.1.1 [Monthly in arrears] 6.1.2 [Quarterly in arrears] [Guidance Note: Many suppliers offer payment options, state here which method of payment and profile has been agreed.] 6.2 Invoice format The Supplier shall issue [electronic]/[paper] invoices [Monthly]/[Quarterly] in arrears. The Customer shall pay the Supplier within [thirty (30) calendar days] of receipt of a valid invoice, submitted in accordance with this paragraph 6.2, the payment profile set out in paragraph 6.1 above and the provisions of this Call-Off Agreement. [Guidance Note: specify the type of invoicing required and the particular details to be included on each invoice; again, foreign currency may be stipulated by the Supplier and can be accommodated here.] 7. DISPUTE RESOLUTION 7.1 Level of Representative to whom disputes should be escalated to: [Level] (Finance director or equivalent). 7.2 Mediation Provider Centre for Effective Dispute Resolution.
g-cloud-7-call-off-contract.docx