outcome. Raising a concern directly to NRES Where concerns are of a more specific or potentially sensitive nature then a formal concern should be put in writing to the appropriate Head of Department. Please note contact details for the Heads of Department and the NRES Director can be found on the NRES website 6.0 How Concerns will be managed by NRES The appropriate Head of Department will inform you within 3 days of how your concern is being handled, who is going to handle it and the likely time it will take. The aim is to facilitate early highlighting of concerns which can be resolved through dialogue and learning. However where the nature of the complaint is such that it may fall into the scope of the policies of a local employing Trust or Appointing Authority the Head of Department will ensure the appropriate Trust or Appointing Authority is informed and the management of the concern is discussed and the most appropriate method of solution is agreed. This could lead to the concern being solely managed by the employing Trust or Appointing Authority. Should this occur the person raising the concern will be informed and given the name of the person who is taking forward the management of the concern. If it is agreed the management of the concern will be shared by NRES and the employing or appointing organisation how the concern is being managed will be explained giving the remit of the concern being dealt with by each organisation and the names of those taking forward the concern in both organisations. If the concern is dealt with solely by the NRES Head of Department: A plan will be taken forward and held on file and responded to as follows Each response will include the following; - A summary of each element of the concern - Details of the policy followed - A summary of the investigation - Details of key issues or facts identified by an investigation - Conclusions of the investigation - What needs to be done to put things right - Things done to prevent a reoccurrence (if appropriate) - An apology, if needed
outcome. Raising a concern directly to NRES Where concerns are of a more specific or potentially sensitive nature then a formal concern should be put in writing to the appropriate Head of Department. Please note contact details for the Heads of Department and the NRES Director can be found on the NRES website 6.0 How Concerns will be managed by NRES The appropriate Head of Department will inform you within 3 days of how your concern is being handled, who is going to handle it and the likely time it will take. The aim is to facilitate early highlighting of concerns which can be resolved through dialogue and learning. However where the nature of the complaint is such that it may fall into the scope of the policies of a local employing Trust or Appointing Authority the Head of Department will ensure the appropriate Trust or Appointing Authority is informed and the management of the concern is discussed and the most appropriate method of solution is agreed. This could lead to the concern being solely managed by the employing Trust or Appointing Authority. Should this occur the person raising the concern will be informed and given the name of the person who is taking forward the management of the concern. If it is agreed the management of the concern will be shared by NRES and the employing or appointing organisation how the concern is being managed will be explained giving the remit of the concern being dealt with by each organisation and the names of those taking forward the concern in both organisations. If the concern is dealt with solely by the NRES Head of Department: A plan will be taken forward and held on file and responded to as follows Each response will include the following; - A summary of each element of the concern - Details of the policy followed - A summary of the investigation - Details of key issues or facts identified by an investigation - Conclusions of the investigation - What needs to be done to put things right - Things done to prevent a reoccurrence (if appropriate) - An apology, if needed
framework-for-raising-a-concern-v2-0-hra-21-10-11.docx