skipped 9 8. Did you know that we offer extended hours on a Monday evening between 6pm and 8pm? Response Response Percent Total 1 Yes 29.60% 156 2 No 70.40% 371 answered 527 skipped 9 9. Would you be interested in a facility for telephone consultations? Response Response Percent Total 1 Yes 83.17% 435 2 No 16.83% 88 answered 523 skipped 13 10. How did you schedule your appointment? Response Response Percent Total 1 By phone 65.58% 343 2 Online 25.62% 134 3 Came into the clinic 8.80% 46 answered 523 skipped 13 11. Please complete the following: Very Could be Response Confusing Easy Difficult better Total How easy was it to schedule your 12.4% 1.0% 37.5% 49.1% 491 appointment over the phone? (61) (5) (184) (241) How easy was it to order repeat 8.5% 6.4% 21.3% 63.7% 328 prescriptions online? (28) (21) (70) (209) answered 503
skipped 9 8. Did you know that we offer extended hours on a Monday evening between 6pm and 8pm? Response Percent Response Total 1 Yes 29.60% 156 2 No 70.40% 371 answered 527 skipped 9 9. Would you be interested in a facility for telephone consultations? Response Percent Response Total 1 Yes 83.17% 435 2 No 16.83% 88 answered 523 skipped 13 10. How did you schedule your appointment? Response Percent Response Total 1 By phone 65.58% 343 2 Online 25.62% 134 3 Came into the clinic 8.80% 46 answered 523 skipped 13 11. Please complete the following: Very Difficult Confusing Could be better Easy Response Total How easy was it to schedule your appointment over the phone? 12.4% (61) 1.0% (5) 37.5% (184) 49.1% (241) 491 How easy was it to order repeat prescriptions online? 8.5% (28) 6.4% (21) 21.3% (70) 63.7% (209) 328 answered 503
Full_Survey_results.docx