A2: use of and management generating their own run & control charts …routine A2: ZERO tolerance for blame (QBQ!) A2: ZERO tolerance for causes Dew’s 7 root Your final QBQ! s Is your improvement culture by design (B2) or by default (B1)? do a B2 that will get us R2 results? “How” “I” “design culture” do need to and “What” “I” “start doing,” “stop doing,” “continue doing?” To do: should on a immediately list? “What” “I” “put” ‘To stop’ [John message (~11 minutes): Miller’s ] Go back, observe, and be honest: being (B1)? What’s “telegraphed” tolerating? How many of these are you Will they allow you to get the R2 results you “Old BELIEFS” and your organization want? Is there any sense of urgency about the “New BELIEFS”? to that IHI forum “Been when you go back to your office, your culture will greet you with, “Given”: and have lots of good all ready to eat them for ideas, eh? We’re lunch!”
A2: …routine use of and management generating their own run & control charts A2: ZERO tolerance for blame (QBQ!) A2: ZERO tolerance for Dew’s 7 root causes Your final QBQ! s Is your improvement culture by design (B2) or by default (B1)? “How” do “I” “design a B2 culture” that will get us R2 results? “What” do “I” need to “start doing,” “stop doing,” and “continue doing?” To do: “What” should “I” “put” on a ‘To stop’ immediately list? [John Miller’s message (~11 minutes): ] Go back, observe, and be honest: What’s being “telegraphed” (B1)? How many of these “Old BELIEFS” are you tolerating? Will they allow you to get the R2 results you and your organization want? Is there any sense of urgency about the “New BELIEFS”? “Given”: when you go back to your office, your culture will greet you with, “Been to that IHI forum and have lots of good ideas, eh? We’re all ready to eat them for lunch!”
Handouts_M2_Balestracci_HANDOUT_final.docx