The post holder is required to have excellent communication skills (written and verbal) so as to fulfil the demands of the post. The post holder must be able to communicate effectively across a number of levels within and outside of the organisation using written and verbal means (as appropriate). Clear and concise communication is essential; a professional and friendly approach to interpersonal interactions is also essential Contact Purpose Skills required University Officers Providing Advice, seeking Clear verbal/written skills; approval confidence Students Providing Advice, giving Clear verbal/written skills; outcomes diplomacy Academic Admin & Colleges Providing advice, disseminating Clear verbal/written skills; info, giving instructions persuasion/confidence/ diplomacy External bodies & Individuals Providing advice, disseminating Clear verbal/written skills; info confidence/ Diplomacy Clerical staff Giving instructions, managing Clear verbal skills work Comments a) Any additional comments the Head of School/Budget Centres may wish to add. Please include a reference to the nature of the supervision given to the post-holder. b) Any additional comments by the post-holder, including, if the post-holder is unable to agree the contents of the job description, the reasons why. The undersigned accept the validity of the above job description. (If the post-holder does not agree the job description he/she should not sign below.) Signature……………………………………………. Dated…………………….. (Post holder) MA8b Operations Manager – JOB DESCRIPTION FORM- SUPPORT STAFF If you require more space in any section, please attach a further sheet. Job Title Operations Manager (Education Delivery) Post holder Department/School College of Medical & Dental Sciences budget centre Approximately 75 Administrative and support staff Responsible for which other posts (nine Grade 8 and eight grade 7*) through Intermediary Managers responsible to Head of Operations *final staff numbers to be confirmed
The post holder is required to have excellent communication skills (written and verbal) so as to fulfil the demands of the post. The post holder must be able to communicate effectively across a number of levels within and outside of the organisation using written and verbal means (as appropriate). Clear and concise communication is essential; a professional and friendly approach to interpersonal interactions is also essential Contact Purpose Skills required University Officers Providing Advice, seeking approval Clear verbal/written skills; confidence Students Providing Advice, giving outcomes Clear verbal/written skills; diplomacy Academic Admin & Colleges Providing advice, disseminating info, giving instructions Clear verbal/written skills; persuasion/confidence/ diplomacy External bodies & Individuals Providing advice, disseminating info Clear verbal/written skills; confidence/ Diplomacy Clerical staff Giving instructions, managing work Clear verbal skills Comments a) Any additional comments the Head of School/Budget Centres may wish to add. Please include a reference to the nature of the supervision given to the post-holder. b) Any additional comments by the post-holder, including, if the post-holder is unable to agree the contents of the job description, the reasons why. The undersigned accept the validity of the above job description. (If the post-holder does not agree the job description he/she should not sign below.) Signature……………………………………………. Dated…………………….. (Post holder) MA8b – Operations Manager JOB DESCRIPTION FORM- SUPPORT STAFF If you require more space in any section, please attach a further sheet. Job Title Operations Manager (Education Delivery) Post holder Department/School budget centre College of Medical & Dental Sciences Responsible for which other posts Approximately 75 Administrative and support staff (nine Grade 8 and eight grade 7*) through Intermediary Managers responsible to Head of Operations *final staff numbers to be confirmed
Hay-reference-job-descriptions-and-grade-rationales-17-June-2013.docx