Progress notes updated 3 Referral is received for Referral created on Rio To ensure patient Specialist admin multiple professionals using referral template pathway can be hub for each professional followed on rio group 4 Referral is Triaged; All new referrals are To identify level Clinician evaluated and prioritised of clinical need Insufficient and impact of Information: Go to step reason for 4a referral on life Urgent: Go to step 4b Routine: Go to step 4c/d 4a Insufficient clinical Seek information from To ensure Clinician information available referrer or parent/carer. accurate triage Update progress notes. and assessment of need 4b Urgent Make contact in timely To provide timely Clinician referrals/escalation of manner e.g. carer, and effective care need of existing referring agent as in order to meet Child/young person on appropriate clinical need waiting list Arrange appointment as necessary. Update progress notes on Rio. 4c Routine referral: Clinician notifies admin To provide Clinician/specialist accepted hub. Create and send appropriate care admin hub first contact letter to parent/carer e.g. referral acknowledgement, appointment letter, letter,waiting list letter etc. Follow local service procedures for appointing. The child/young person will be seen within an acceptable time frame according to local and Trust policy. Make up buff envelope folder at clinician request
Progress notes updated 3 Referral is received for multiple professionals Referral created on Rio using referral template for each professional group To ensure patient pathway can be followed on rio Specialist admin hub 4 Referral is Triaged; Insufficient Information: Go to step 4a Urgent: Go to step 4b Routine: Go to step 4c/d All new referrals are evaluated and prioritised To identify level of clinical need and impact of reason for referral on life Clinician 4a Insufficient clinical information available Seek information from referrer or parent/carer. Update progress notes. To ensure accurate triage and assessment of need Clinician 4b Urgent referrals/escalation of need of existing Child/young person on waiting list Make contact in timely manner e.g. carer, referring agent as appropriate Arrange appointment as necessary. Update progress notes on Rio. To provide timely and effective care in order to meet clinical need Clinician 4c Routine referral: accepted Clinician notifies admin hub. Create and send first contact letter to parent/carer e.g. referral acknowledgement, appointment letter, letter,waiting list letter etc. Follow local service procedures for appointing. The child/young person will be seen within an acceptable time frame according to local and Trust policy. Make up buff envelope folder at clinician request To provide appropriate care Clinician/specialist admin hub
FOI1516269_Rio_SOP_ProcessingReferrals_ChildrensSpecialistServices.docx