Total 180 From the Feedback Analysis Pembrokeshire and Swansea again feature as one of the 3 LA to give more negative feedback compared to others. The overall positive or negative experience with their and ERW as a whole could have affected this response and the remaining answers. But on CA’s the whole we can see positive feedback as over 50% of the respondents are of the view that ERW’s communication has been mainly effective, with Satisfactory having 26.11%, therefore there is room for improvement as only 16.67 believed that it was very effective. Robin Hughes Interviews Schools valued that they were able to pick up the phone or approach someone with responsibility within ERW easily prepared to listen. That is reassuring. I feel I can contact them, even the Primary “ERW seem MD directly.” – School HT, Swansea had the same expectations of us special schools as other schools, to begin with. We spoke up, ERW “ERW listened, and we now have a special schools network. We spoke to the MD and she Special School listened.” HT, Powys. had a concern with a Challenge Adviser, and I approached the Pricncipal Challenge Adviser. It was dealt “I with. That relationship with the Senior Challenge Adviser is really - Powys Primary HT Group. important.” I have an issue, I just call the and supportive. But I guess that really “If Md. She’s approachable isn’t Secondary HT Group, Swansea sustainable.” had four different Challenge Advisers in 7 years and begged the MD to have some stability. She listened “I and I now have an Adviser who is supportive. She has my Primary School HT, Pembrokeshire. respect.” – Headteacher feedback Analysis When asking School which method of communication do you find most helpful to gain information on ERW's work, this was their response: Method of Communication Frequency Y wefan/Website 41 Trydar/Twitter 22 Cylchlythyr/Newsletter 61 E-bost/E-mail 158 Arall (nodwch)/Other (please specify) 5
Total 180 From the Feedback Analysis Pembrokeshire and Swansea again feature as one of the 3 LA to give more negative feedback compared to others. The overall positive or negative experience with their CA’s and ERW as a whole could have affected this response and the remaining answers. But on the whole we can see positive feedback as over 50% of the respondents are of the view that ERW’s communication has been mainly effective, with Satisfactory having 26.11%, therefore there is room for improvement as only 16.67 believed that it was very effective. Robin Hughes Interviews Schools valued that they were able to pick up the phone or approach someone with responsibility within ERW easily “ERW seem prepared to listen. That is reassuring. I feel I can contact them, even the MD directly.” – Primary School HT, Swansea “ERW had the same expectations of us special schools as other schools, to begin with. We spoke up, ERW listened, and we now have a special schools network. We spoke to the MD and she listened.” Special School HT, Powys. “I had a concern with a Challenge Adviser, and I approached the Pricncipal Challenge Adviser. It was dealt with. That relationship with the Senior Challenge Adviser is really important.” - Powys Primary HT Group. “If I have an issue, I just call the Md. She’s approachable and supportive. But I guess that isn’t really sustainable.” Secondary HT Group, Swansea “I had four different Challenge Advisers in 7 years and begged the MD to have some stability. She listened and I now have an Adviser who is supportive. She has my respect.” – Primary School HT, Pembrokeshire. Headteacher feedback Analysis When asking School which method of communication do you find most helpful to gain information on ERW's work, this was their response: Method of Communication Frequency Y wefan/Website 41 Trydar/Twitter 22 Cylchlythyr/Newsletter 61 E-bost/E-mail 158 Arall (nodwch)/Other (please specify) 5
final-headteacher-feedback-and-robin-hughes-interviews.docx