PERSON SPECIFICATION JOB TITLE: First Point of Call The Roundhouse, Ashington LOCATION: ESSENTIAL DESIRABLE ASSSESSED BY EDUCATION 5 x GCSE (A-C) Information, Application including English & Advice and form Maths or Business Guidance NVQ Admin Apprenticeship L3 Interview L3 Customer Care NVQ L2 EXPERIENCE Experience of working in a charity, not for profit Working with Application organisation or social older people form enterprise. Providing Experience of receiving information, Interview calls from clients and advice or dealing with enquiries. advocacy services to Working with volunteers clients. Dealing with clients at Reception Handling cash and issuing receipts Signposting clients to other sources of help and support Dealing with official visitors and contractors SKILLS & Excellent communication and Familiar with Application ATTRIBUTES interpersonal skills Charity Log form system Competent in MS Office and IT skills Calm under Interview pressure Competent administration abilities Managing multiple priorities. Ability to prioritise tasks and multi-task as necessary Able to use own initiative Ability to work alongside a diverse range of individuals
PERSON SPECIFICATION JOB TITLE: First Point of Call LOCATION: The Roundhouse, Ashington ESSENTIAL DESIRABLE ASSSESSED BY EDUCATION 5 x GCSE (A-C) including English & Maths or Business Admin Apprenticeship L3 Information, Advice and Guidance NVQ L3 Customer Care NVQ L2 Application form Interview EXPERIENCE Experience of working in a charity, not for profit organisation or social enterprise. Experience of receiving calls from clients and dealing with enquiries. Working with volunteers Dealing with clients at Reception Handling cash and issuing receipts Signposting clients to other sources of help and support Dealing with official visitors and contractors Working with older people Providing information, advice or advocacy services to clients. Application form Interview SKILLS & ATTRIBUTES Excellent communication and interpersonal skills Competent in MS Office and IT skills Competent administration abilities Ability to prioritise tasks and multi-task as necessary Able to use own initiative Ability to work alongside a diverse range of individuals Familiar with Charity Log system Calm under pressure Managing multiple priorities. Application form Interview
first-point-of-call-personal-spec.docx