68 Yes. Section III & 16-19 Beyond the form questions provided in the Section V & Department's Attachments A-N, may bidders provide additional narratives to accompany each attachment in order to fully respond to the requirements set forth in RFP Section III and RFP Section V? 69 Yes. Attachment 5, 154 May bidders providing additional information with Staffing Plan the Attachment 5, such as the key personnel assigned to the contract and an organizational chart depicting all departments and key staff that will be involved with the contract? 70 It is the intention to request any Department’s Section IV.BB 34 The RFP Department reserves the states: “The changes needed in order to further the right to change the collection Contractor’s goal of providing professional Department’s practices for the collection work if it Department’s service to all its customers. is determined that collection practices utilized by the Contractor are not consistent with Any changes would include, but are not limited Department policies and procedure.” to, ensuring adherence to laws and regulations specific to the State of New York and changes Will the Department please clarify to what extent to phone scripts and letters. it will be changing the bidder's practices? Will this be limited to ensuring adherence to laws and regulations specific to the State of New York? Will this be limited to documents such as scripts
68 Section III & Section V 16-19 & Beyond the form questions provided in the Department's Attachments A-N, may bidders provide additional narratives to accompany each attachment in order to fully respond to the requirements set forth in RFP Section III and RFP Section V? Yes. 69 Attachment 5, Staffing Plan 154 May bidders providing additional information with the Attachment 5, such as the key personnel assigned to the contract and an organizational chart depicting all departments and key staff that will be involved with the contract? Yes. 70 Section IV.BB 34 The RFP states: “The Department reserves the right to change the Contractor’s collection practices for the Department’s collection work if it is determined that collection practices utilized by the Contractor are not consistent with Department policies and procedure.” Will the Department please clarify to what extent it will be changing the bidder's practices? Will this be limited to ensuring adherence to laws and regulations specific to the State of New York? Will this be limited to documents such as scripts It is the Department’s intention to request any changes needed in order to further the Department’s goal of providing professional service to all its customers. Any changes would include, but are not limited to, ensuring adherence to laws and regulations specific to the State of New York and changes to phone scripts and letters.
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