Trustee common funds Industry funds Scholarship funds Pooled trusts Term life Real property Securities Retail funds Total and permanent disability Bills of exchange Retirement savings accounts Trauma Bonds Self-managed funds Whole of life Debentures Life insurance 4% Traditional trustee services <1% Exchange traded funds Income stream risk Estate management Promissory notes Consumer credit insurance Estate planning Shares Income protection Enduring powers of attorney Warrants Wills Non-income stream risk Superannuation Annuities Trusts Account-based pensions Endowments Beneficiary Approved deposit funds Funeral plans Specific purpose Corporate funds 1. Products We handle disputes across many areas of financial services. individual products. Our classification system divides these disputes into product types. As the diagram below demonstrates, we receive many There are seven main product types: credit, deposit taking, disputes about some products, such as credit and general general insurance, investments and advice, life insurance, insurance, and only a very small number about other payment systems and traditional trustee services. There are products, such as traditional trustee services. 23 product categories within these product types and 135 Accepted disputes by product line in 2017-18
Trustee common funds Real property Securities Bills of exchange Bonds Debentures Exchange traded funds Promissory notes Shares Warrants Superannuation Account-based pensions Approved deposit funds Corporate funds Industry funds Pooled trusts Retail funds Retirement savings accounts Self-managed funds Life insurance 4% Income stream risk Consumer credit insurance Income protection Non-income stream risk Annuities Endowments Funeral plans Scholarship funds Term life Total and permanent disability Trauma Whole of life Traditional trustee services <1% Estate management Estate planning Enduring powers of attorney Wills Trusts Beneficiary Specific purpose 1. Products We handle disputes across many areas of financial services. Our classification system divides these disputes into product types. There are seven main product types: credit, deposit taking, general insurance, investments and advice, life insurance, payment systems and traditional trustee services. There are 23 product categories within these product types and 135 individual products. As the diagram below demonstrates, we receive many disputes about some products, such as credit and general insurance, and only a very small number about other products, such as traditional trustee services. Accepted disputes by product line in 2017-18
fos-annual-review-201718-word.docx