Account-based pensions Income protection Traditional trustee services <1% Approved deposit funds Corporate funds Estate management Industry funds Non-income stream risk Estate planning Pooled trusts Annuities Retail funds Enduring powers of attorney Endowments Retirement savings accounts Wills Funeral plans Self-managed funds Scholarship funds Trusts Term life Beneficiary Life insurance 4% Total and permanent disability Specific purpose Trauma Income stream risk Whole of life Consumer credit insurance 1. Products We handle disputes across many areas of financial services. product categories within these product types and 133 individual Our classification system divides these disputes into product products. types. As the diagram below demonstrates, we receive many disputes There are seven main product types: credit, deposit taking, about some products, such as credit and general insurance, general insurance, investments and advice, life insurance, and only a very small number about other products, such as payment systems and traditional trustee services. There are 23 traditional trustee services. Accepted disputes by product line in 2016-17
Account-based pensions Approved deposit funds Corporate funds Industry funds Pooled trusts Retail funds Retirement savings accounts Self-managed funds Life insurance 4% Income stream risk Consumer credit insurance Income protection Non-income stream risk Annuities Endowments Funeral plans Scholarship funds Term life Total and permanent disability Trauma Whole of life Traditional trustee services <1% Estate management Estate planning Enduring powers of attorney Wills Trusts Beneficiary Specific purpose 1. Products We handle disputes across many areas of financial services. Our classification system divides these disputes into product types. There are seven main product types: credit, deposit taking, general insurance, investments and advice, life insurance, payment systems and traditional trustee services. There are 23 product categories within these product types and 133 individual products. As the diagram below demonstrates, we receive many disputes about some products, such as credit and general insurance, and only a very small number about other products, such as traditional trustee services. Accepted disputes by product line in 2016-17
fos-annual-review-20162016-word.docx