Traditionally feedback from clients was obtained by means of a form that was sent out to clients by mail on completion of services. However with Find and Connect being an on-going service, this approach is being reconsidered. Informal feedback is obtained on a regular basis within sessions. This feedback is then taken to the reference group or informally to individual reference group members if they happen to meet them between reference group sittings. Referral Referrals have been made for clients needing assistance with housing and mortgage information or funding for training. Promotion of services Some relationships with other services were already in place prior to the establishment of the Find and Connect services. They are now more engaged in promoting Find and Connect to a range of services to organisations dealing with the Stolen Generation, COTA NT, disability services, and to those organisations with which they have networking and referral pathways. Link-Up services sometimes struggle with staffing levels and waiting periods can apply as a result. This has meant that Stolen Generation people are coming to Find and Connect. Client Profile % of Forgotten Australian 99% % of Former Child Migrants <1% % of Family members of Forgotten Australians or Former Child Migrants 0% Staff profile Total staff 1.6 FTE Highest Main area of Position FTE Additional study qualification study Director of 0.1 Postgraduate Psychology Grad Dip Family and Couple Therapy, Early Degree Grad Cert Social Practice, Trauma Intervention Informed Practice, Vicarious Trauma Services Management, Clinical Supervision Coordinator 0.4 Post Graduate Community Counselling, Adult education, Trauma Degree Development Informed Practice, Vicarious Trauma, Management, Records 0.4 Graduate or Human services Trauma Informed Practice Searching and Postgraduate Family Tracing Degree
Traditionally feedback from clients was obtained by means of a form that was sent out to clients by mail on completion of services. However with Find and Connect being an on-going service, this approach is being reconsidered. Informal feedback is obtained on a regular basis within sessions. This feedback is then taken to the reference group or informally to individual reference group members if they happen to meet them between reference group sittings. Referral Referrals have been made for clients needing assistance with housing and mortgage information or funding for training. Promotion of services Some relationships with other services were already in place prior to the establishment of the Find and Connect services. They are now more engaged in promoting Find and Connect to a range of services to organisations dealing with the Stolen Generation, COTA NT, disability services, and to those organisations with which they have networking and referral pathways. Link-Up services sometimes struggle with staffing levels and waiting periods can apply as a result. This has meant that Stolen Generation people are coming to Find and Connect. Client Profile % of Forgotten Australian 99% % of Former Child Migrants <1% % of Family members of Forgotten Australians or Former Child Migrants 0% Staff profile Total staff 1.6 FTE Position FTE Highest qualification Main area of study Additional study Director of Early Intervention Services 0.1 Postgraduate Degree Psychology Grad Dip Family and Couple Therapy, Grad Cert Social Practice, Trauma Informed Practice, Vicarious Trauma Management, Clinical Supervision Coordinator 0.4 Post Graduate Degree Community Development Counselling, Adult education, Trauma Informed Practice, Vicarious Trauma, Management, Records Searching and Family Tracing 0.4 Graduate or Postgraduate Degree Human services Trauma Informed Practice
final_report_word_version_find_and_connect_final_report_final_web_accessible_version_for_publishing_november_2015.docx