Element 4 Recognise 4.1 Support the client and/or their advocate/s to identify and Q4 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, – express their concerns. 2.31, 2.32, 2.33 and respond when client rights and interests are not 4.2 Refer client and/or their advocate/s to advocacy services Q4 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, being protected if appropriate. 2.31, 2.32, 2.33 4.3 Follow identified policy and protocols when managing a Q3 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, complaint. 2.31, 2.32, 2.33 4.4 Recognise witnessed signs consistent with financial, Q4 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, physical, emotional, sexual abuse and neglect of the 2.31, 2.32, 2.33 client and report to an appropriate person as required. 4.5 Recognise and respond to cultural/linguistic religious Q4 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, diversity, for example providing interpreters where 2.31, 2.32, 2.33 necessary. Critical aspects of The candidate must provide evidence of specified essential knowledge as well as skills. evidence The unit will be most appropriately assessed in the workplace under the normal range of workplace conditions. It is recommended that the assessment or information for assessment be conducted or gathered over a period of time and cover the normal range of workplace situations and settings.
Element 4 – Recognise and respond when client rights and interests are not being protected 4.1 Support the client and/or their advocate/s to identify and express their concerns. Q4 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, 2.31, 2.32, 2.33 4.2 Refer client and/or their advocate/s to advocacy services if appropriate. Q4 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, 2.31, 2.32, 2.33 4.3 Follow identified policy and protocols when managing a complaint. Q3 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, 2.31, 2.32, 2.33 4.4 Recognise witnessed signs consistent with financial, physical, emotional, sexual abuse and neglect of the client and report to an appropriate person as required. Q4 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, 2.31, 2.32, 2.33 4.5 Recognise and respond to cultural/linguistic religious diversity, for example providing interpreters where necessary. Q4 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, 2.31, 2.32, 2.33 Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. The unit will be most appropriately assessed in the workplace under the normal range of workplace conditions. It is recommended that the assessment or information for assessment be conducted or gathered over a period of time and cover the normal range of workplace situations and settings.
HC1507_Cert%20IV%20Aged%20Care_Disability.docx