services required for use in the Information System in Quoter’s accordance with NIST Special Publication 800-81 rev. 1. 40 8 21 Data Center LAN/WAN N The Quoter shall provide data center facilities including space, Facilities power, physical infrastructure (hardware). Upon request from the Government, the hosting Quoter shall provide access to the hosting facility for inspection 40 8 22 Data Center LAN/WAN N The Quoter shall specify the locations where data center facilities Facilities will be located and guarantee that all data center facilities will be located where specified in each price offering. Lot Specific Technical Requirements Section C.4.3 – Email-as-a-Service Requirements Section C.4.3.1.1 – 42 10 1.1 Email as a General Y The Quoter shall provide a service that allows for high availability Service Provider of 99.9% excluding pre-scheduled maintenance. The Quoter shall Capabilities document and provide their pre-scheduled maintenance policies and windows of operation as part of this solicitation. The Quoter shall document and provide their maintenance and growth policies that demonstrate how they comply with the following system availability requirements: Service Availability (Measured as Total Uptime Hours / Total Hours within the Month) displayed as a percentage of availability up to one-tenth of a percent (e.g. 99.9%). Within a month of a major outage occurrence resulting in greater than 1-hour of unscheduled downtime. The Quoter shall describe the outage including description of cause and fix. Service provisioning and de-provisioning times (scale up and down) in near real-time. A Recovery Point Objective (RPO) of < 45 minutes per event. A Recovery Time Objective (RTO) of < two (2) hour per event. 42 10 1.2 Email as a 1. General N Reserved Service Provider Capabilities 42 10 1.3 Email as a 1. General N The Quoter shall provide a soft copy and Uniform Resource Service Provider Locator (URL) to a webpage for the Ordering Activity that
services required for use in the Quoter’s Information System in accordance with NIST Special Publication 800-81 rev. 1. 40 8 21 Data Center Facilities LAN/WAN N The Quoter shall provide data center facilities including space, power, physical infrastructure (hardware). Upon request from the Government, the hosting Quoter shall provide access to the hosting facility for inspection 40 8 22 Data Center Facilities LAN/WAN N The Quoter shall specify the locations where data center facilities will be located and guarantee that all data center facilities will be located where specified in each price offering. Lot Specific Technical Requirements – Section C.4.3 Email-as-a-Service Requirements – Section C.4.3.1.1 42 10 1.1 Email as a Service General Provider Capabilities Y The Quoter shall provide a service that allows for high availability of 99.9% excluding pre-scheduled maintenance. The Quoter shall document and provide their pre-scheduled maintenance policies and windows of operation as part of this solicitation. The Quoter shall document and provide their maintenance and growth policies that demonstrate how they comply with the following system availability requirements: Service Availability (Measured as Total Uptime Hours / Total Hours within the Month) displayed as a percentage of availability up to one-tenth of a percent (e.g. 99.9%). Within a month of a major outage occurrence resulting in greater than 1-hour of unscheduled downtime. The Quoter shall describe the outage including description of and fix. Service provisioning and de-provisioning times (scale up and down) in near real-time. A Recovery Point Objective (RPO) of < 45 minutes per event. A Recovery Time Objective (RTO) of < two (2) hour per event. 42 10 1.2 Email as a Service 1. General Provider Capabilities N Reserved 42 10 1.3 Email as a Service 1. General Provider N The Quoter shall provide a soft copy and Uniform Resource Locator (URL) to a webpage for the Ordering Activity that cause
gsa-eaas-bpa-requirements-document-1.2.docx