Career Readiness Skill: Communication Health Science Module Title/Topic: Communication / What did you say? Overview/Annotation: In this lesson you will learn how to communicate effectively both verbally and non – verbally. You will understand the importance of clear communication in the healthcare field. Essential Question(s): How does communication affect patient care in the healthcare environment? Learning Objective(s): You will: Differentiate between various forms of communication. Observe and evaluate professional and social communication. Demonstrate effective verbal, non-verbal and written communication. Materials, Equipment, and Technology Resources: Computer, printer, Internet access, dictionary, worksheets, rubrics, telephone, Diversified Health Occupations textbook, camera, ear plugs, blindfold, and handouts Procedures/Activities: You will Define the following words: communication, communication barrier, verbal, non-verbal, response, listen, cue, expression, gesture, message, and interpreter. Write the word and definition. Read the Communication chapter in the textbook and review the Diversified Health Occupations Professional Telephone Techniques page. Watch the following videos: , , , and Observe social communication techniques using Worksheet #1. Critique professional communication techniques using Worksheet #2. Experiment with communication barriers during one complete class period by wearing earplugs or a blindfold for the day, or by omitting all verbal communication. Write a one page paper (12 font, single space, one inch margins) based on what you have learned through observation, critiquing and experimenting. Describe your experiences. In your opinion, is verbal or non-verbal communication more important? Support your opinion with examples and thoroughly explain your conclusion. Research verbal versus non-verbal communication. Is your opinion supported by other researchers? In your opinion, explain why or why not. Include what you learned by doing this project. Practice answering the telephone professionally. Partner with a classmate and have the classmate simulate calling you at a You should simulate being the receptionist and assist them doctor’s office. with making an appointment, addressing a question about their bill, an inquiry about lab results, or an emergency health concern. The classmate can select to be polite or angry with their mannerism. The situations may be adjusted as needed. Using Worksheet #3, practice answering the telephone until you feel confident that you can handle most situations. Punctuate the sentence on Worksheet #4 and complete the activity. Develop your own business card using Microsoft Word or Publisher. Assume you are working in your
Career Readiness Skill: Communication Health Science Module Title/Topic: Communication / What did you say? Overview/Annotation: In this lesson you will learn how to communicate effectively both verbally and non – verbally. You will understand the importance of clear communication in the healthcare field. Essential Question(s): How does communication affect patient care in the healthcare environment? Learning Objective(s): You will: Differentiate between various forms of communication. Observe and evaluate professional and social communication. Demonstrate effective verbal, non-verbal and written communication. Materials, Equipment, and Technology Resources: Computer, printer, Internet access, dictionary, worksheets, rubrics, telephone, Diversified Health Occupations textbook, camera, ear plugs, blindfold, and handouts Procedures/Activities: You will Define the following words: communication, communication barrier, verbal, non-verbal, response, listen, cue, expression, gesture, message, and interpreter. Write the word and definition. Read the Communication chapter in the Diversified Health Occupations textbook and review the Professional Telephone Techniques page. Watch the following videos: , , , and Observe social communication techniques using Worksheet #1. Critique professional communication techniques using Worksheet #2. Experiment with communication barriers during one complete class period by wearing earplugs or a blindfold for the day, or by omitting all verbal communication. Write a one page paper (12 font, single space, one inch margins) based on what you have learned through observation, critiquing and experimenting. Describe your experiences. In your opinion, is verbal or non-verbal communication more important? Support your opinion with examples and thoroughly explain your conclusion. Research verbal versus non-verbal communication. Is your opinion supported by other researchers? In your opinion, explain why or why not. Include what you learned by doing this project. Practice answering the telephone professionally. Partner with a classmate and have the classmate simulate calling you at a doctor’s office. You should simulate being the receptionist and assist them with making an appointment, addressing a question about their bill, an inquiry about lab results, or an emergency health concern. The classmate can select to be polite or angry with their mannerism. The situations may be adjusted as needed. Using Worksheet #3, practice answering the telephone until you feel confident that you can handle most situations. Punctuate the sentence on Worksheet #4 and complete the activity. Develop your own business card using Microsoft Word or Publisher. Assume you are working in your
Health%20Science%20PBL%20Communication%202012-2013.docx