There has been a 3% reduction in the and ratings (combined) for booking “very” “fairly easy” appointments ahead of time compared to last year, although the and at “not very” “not all” ratings (combined) remain static. There has been a 5% increase in patients booking in person, while there is a 3% reduction in those booking by telephone compared to last year. Online booking has increased by 2%. There is an increase, compared to last year, by 4% of patients wanting to book in person, telephone remains static and online have reduced by 4%. There has been an increase of 20% of those patients who get seen the and “on same” “next and those who wait 5 days or more has increased compared to last year by day” (combined), 2 %. The and ratings (combined) of the time waited to see a particular GP “excellent” “very good” has increased by 10%. Those who rate this and (combined) remains the “poor” “very poor” same. Those who wait and days or have increased by 3% and 1% respectively “2-4 days” “5 more” compared to last year. or ratings remain static. “Same” “next day” There is a 5% increase on last year for those who rate the wait time as and “excellent” “very (combined). The poor rating remains static. good” There is a 4% increase, compared to last year, for patients waiting over 11 minutes for their consultation to start. The rating of waiting times as and (combined) remains static. “excellent” “very good” “Poor” and ratings (combined) have increased by 1%. This suggests despite the “very poor” increase in waiting times, patients, mostly, do not mind this. The convenience of the opening times has reduced by 3%, although the percentage of patients who do not think the practice is open at remains static. convenient times’
There has been a 3% reduction in the “very” and “fairly easy” ratings (combined) for booking appointments ahead of time compared to last year, although the “not very” and “not at all” ratings (combined) remain static. There has been a 5% increase in patients booking in person, while there is a 3% reduction in those booking by telephone compared to last year. Online booking has increased by 2%. There is an increase, compared to last year, by 4% of patients wanting to book in person, telephone remains static and online have reduced by 4%. There has been an increase of 20% of those patients who get seen “on the same” and “next day” (combined), and those who wait 5 days or more has increased compared to last year by 2 %. The “excellent” and “very good” ratings (combined) of the time waited to see a particular GP has increased by 10%. Those who rate this “poor” and “very poor” (combined) remains the same. Those who wait “2-4 days” and “5 days or more” have increased by 3% and 1% respectively compared to last year. “Same” or “next day” ratings remain static. There is a 5% increase on last year for those who rate the wait time as “excellent” and “very good” (combined). The poor rating remains static. There is a 4% increase, compared to last year, for patients waiting over 11 minutes for their consultation to start. The rating of waiting times as “excellent” and “very good” (combined) remains static. “Poor” and “very poor” ratings (combined) have increased by 1%. This suggests despite the increase in waiting times, patients, mostly, do not mind this. The convenience of the opening times has reduced by 3%, although the percentage of patients who do not think the practice is open at convenient times’ remains static.
GPAQ_February_2014_Patient_Survey_Summary.docx