Patient rights and engagement Overview of what is required Suggested approach Examples of evidence 1.19.2 Systems are in place to restrict inappropriate access to and dissemination of patient clinical information Your community health service should ensure Ensure policies, procedures and/or protocols Policies, procedures and/or protocols for that policies, procedures and/or protocols for the are in place to protect the confidentiality of sharing consumer information by telephone, clinical record system support the confidentiality consumer information and the physical security electronically and other methods that are of clinical records. consistent with privacy legislation, and privacy of consumer information. These will jurisdictional directives and need to consider the unique risks to paper-based Inform the workforce of their responsibilities to insurers’ requirements. and electronic records in use and ensure they protect consumer privacy and confidentiality are consistent with the law and good practice. and the consequences of intentional and Workforce code of conduct that includes privacy unintentional breaches of these obligations. and confidentiality of consumer information. Regular auditing of the consumer clinical record Regularly undertake a review of access and Secure archival storage system for system will ensure processes are being dissemination of consumer clinical and electronic records. followed and identify areas for improvement. information and implement strategies to Processes should be in place to deal with any Workforce confidentiality agreements. improve. instances of inappropriate access. Consumer clinical records that include consent for transfer of information to other service providers or national health related registers. Templates for the issuing of log-on and password details for electronic consumer record systems.
Patient rights and engagement Overview of what is required Suggested approach Examples of evidence 1.19.2 Systems are in place to restrict inappropriate access to and dissemination of patient clinical information Your community health service should ensure that policies, procedures and/or protocols for the clinical record system support the confidentiality and privacy of consumer information. These will need to consider the unique risks to paper-based and electronic records in use and ensure they are consistent with the law and good practice. Regular auditing of the consumer clinical record system will ensure processes are being followed and identify areas for improvement. Processes should be in place to deal with any instances of inappropriate access. Ensure policies, procedures and/or protocols are in place to protect the confidentiality of consumer information and the physical security of clinical records. Inform the workforce of their responsibilities to protect consumer privacy and confidentiality and the consequences of intentional and unintentional breaches of these obligations. Regularly undertake a review of access and dissemination of consumer clinical information and implement strategies to improve. Policies, procedures and/or protocols for sharing consumer information by telephone, electronically and other methods that are consistent with privacy legislation, jurisdictional directives and insurers’ requirements. Workforce code of conduct that includes privacy and confidentiality of consumer information. Secure archival storage system for and electronic records. Workforce confidentiality agreements. Consumer clinical records that include consent for transfer of information to other service providers or national health related registers. Templates for the issuing of log-on and password details for electronic consumer record systems.
Guide-to-the-NSQHS-Standards-for-community-health-services-February-2016.docx