HLTHIR403B Work effectively with culturally diverse clients and co-workers Element 2 Accept cultural 2.1 Show respect for cultural diversity in all communication Q2 Task 15 – diversity as a basis for and interactions with co-workers, colleagues and clients. effective workplace and 2.2 Use specific strategies to eliminate bias and Q2 Task 15 professional relationships discrimination in the workplace. 2.3 Contribute to the development of work place and Task 15 professional relationships based on acceptance of cultural diversity. Element 3 Communicate 3.1 Show respect for cultural diversity in all communication Task 15 – effectively with culturally with clients, families, staff and others. diverse persons 3.2 Use communication constructively to develop and Task 15 maintain effective relationships, mutual trust and confidence. 3.3 Where language barriers exist, make efforts to Q7 Task 15 communicate in the most effective way possible. 3.4 Seek assistance from interpreters or other persons as Q7 Task 15 required. Element 4 Resolve 4.1 Identify issues that may cause conflict. Q8 Task 15 – crosscultural 4.2 If difficulties or misunderstandings occur, consider the Q9 Task 15 misunderstandings impact of cultural differences. 4.3 Make an effort to sensitively resolve differences, taking Q9 Task 15 account of cultural considerations. 4.4 Address any difficulties with appropriate people and Q10 Task 15 seek assistance when required.
HLTHIR403B Work effectively with culturally diverse clients and co-workers Element 2 – Accept cultural diversity as a basis for effective workplace and professional relationships 2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients. Q2 Task 15 2.2 Use specific strategies to eliminate bias and discrimination in the workplace. Q2 Task 15 2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity. Task 15 Element 3 – Communicate effectively with culturally diverse persons 3.1 Show respect for cultural diversity in all communication with clients, families, staff and others. Task 15 3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence. Task 15 3.3 Where language barriers exist, make efforts to communicate in the most effective way possible. Q7 Task 15 3.4 Seek assistance from interpreters or other persons as required. Q7 Task 15 Element 4 – Resolve crosscultural misunderstandings 4.1 Identify issues that may cause conflict. Q8 Task 15 4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences. Q9 Task 15 4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations. Q9 Task 15 4.4 Address any difficulties with appropriate people and seek assistance when required. Q10 Task 15
HC1597_CertIII_Hlth_Serv_Asstance.docx