errors/no line detected. Solution: Check all connections Scan or enter Groupon ID. Scan or enter Groupon ID. Scanned Groupon ID Only Scanned Groupon ID Only Problem: Bar code reader does not scan. Solution: If bar code scanned, ID displays If bar code scanned, ID displays Press yellow scan button. until pressed or timeout. until pressed or timeout. Make sure bar code reader Verify displayed Groupon ID. Verify displayed Groupon ID. cable is firmly inserted to both the reader and Vx520. Unplug the power and plug it Amount Amount back in after a few seconds to re-initialize the reader. Select Payment Type Select Payment Type Help is the only option Problem: displayed on the menu. [pay balance with card] [pay balance with cash] Swipe Card or Enter Solution: Contact the Help Desk Transaction processed, then because your system is not Account #, then press merchant receipt prints… initialized. Select Card Type Print Cust Copy? [if debit enabled] Manual Entry Only Q: Where is the Groupon Exp Date [MMYY] Barcode # ? A: Bottom right of the Groupon Imprint Card printout or image V-Code [on back of card] ZIP Code Debit Only Customer: Enter PIN Q: Who can I call for help? on PIN pad, then press 24 x 7 x 365 A: 800-342-9080 Transaction processed, then merchant receipt prints… Print Cust Copy? = Cancel or return to previous menu = Accept keyed information = Erase keyed information = Return to Main Menu © 2011 VeriFone Systems, Inc. P/N nnnnnn Rev A
errors/no line detected. Scan or enter Groupon ID. Scan or enter Groupon ID. Solution: Check all connections Scanned Groupon ID Only Scanned Groupon ID Only Problem: Bar code reader does not scan. If bar code scanned, ID displays until pressed or timeout. If bar code scanned, ID displays until pressed or timeout. Solution: Press yellow scan button. Verify displayed Groupon ID. Verify displayed Groupon ID. Make sure bar code reader cable is firmly inserted to both the reader and Vx520. Amount Amount Unplug the power and plug it back in after a few seconds to re-initialize the reader. Select Payment Type [pay balance with card] Select Payment Type [pay balance with cash] Problem: Help is the only option displayed on the menu. Swipe Card or Enter Account #, then press Transaction processed, then merchant receipt prints… Solution: Contact the Help Desk because your system is not initialized. Select Card Type Print Cust Copy? [if debit enabled] Manual Entry Only Exp Date [MMYY] Q: Where is the Groupon Barcode # ? Imprint Card A: Bottom right of the Groupon printout or image V-Code [on back of card] ZIP Code Debit Only Customer: Enter PIN on PIN pad, then press Q: Who can I call for help? A: 800-342-9080 24 x 7 x 365 Transaction processed, then merchant receipt prints… Print Cust Copy? = Cancel or return to previous menu = Accept keyed information = Erase keyed information = Return to Main Menu © 2011 VeriFone Systems, Inc. P/N nnnnnn Rev A
GROUPON%20Retail%20QRG%2011-6-11%20REV%20A.docx