Recommendations: ____________________________________________________________________________________________________________________ INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) SERVICES Performance Measure Requirements (Sub-criteria) Performance indicators Source of Evidence Met Not Met 9.9 The institution has a policy for 9.9.1 The institution has a modern and Policy documents, Strategic Plan, budget the effective use of Information and effective ICT system in place and it is allocation documents, ICT development Communications Technology (ICT) continuously monitored and improved. plans, agendas and minutes of meetings in teaching and learning, research, of ICT infrastructure and operational community engagement, and committees. support services. 9.9.2 The institution has provisions at Policy documents, Strategic Plan, budget various policy levels for the planning, allocation documents, ICT development acquisition, deployment, maintenance and plans, agendas and minutes of meetings use of appropriate technologies including of ICT infrastructure and operational the latest Information and Communication committees. Technologies. 9.9.3 There are procedures for monitoring Policy documents, Strategic Plan, budget the implementation of Information and allocation documents, ICT development Communication Technology policies. plans, agendas and minutes of meetings of ICT infrastructure and operational committees. 9.9.4 ICT services on the satellite Visit to ITC facilities, interaction with staff campuses are comparable to those on the and students main campus. 9.10 Appropriate training is provided 9.10.1 The Strategic Plan of the institution Strategic Plan; staff development plans, to staff on the use and maintenance includes specified provision for staff training schedules, training manuals, of new technology, equipment, development activities. feedback on training programmes, facilities, and communication and training budget, interaction with staff. information systems 9.10.2 The institution conducts staff Strategic Plan; staff development plans,
Recommendations: ____________________________________________________________________________________________________________________ INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) SERVICES Requirements (Sub-criteria) Performance indicators Source of Evidence Performance Measure Met Not Met 9.9 The institution has a policy for the effective use of Information and Communications Technology (ICT) in teaching and learning, research, community engagement, and support services. 9.9.1 The institution has a modern and effective ICT system in place and it is continuously monitored and improved. Policy documents, Strategic Plan, budget allocation documents, ICT development plans, agendas and minutes of meetings of ICT infrastructure and operational committees. 9.9.2 The institution has provisions at various policy levels for the planning, acquisition, deployment, maintenance and use of appropriate technologies including the latest Information and Communication Technologies. Policy documents, Strategic Plan, budget allocation documents, ICT development plans, agendas and minutes of meetings of ICT infrastructure and operational committees. 9.9.3 There are procedures for monitoring the implementation of Information and Communication Technology policies. Policy documents, Strategic Plan, budget allocation documents, ICT development plans, agendas and minutes of meetings of ICT infrastructure and operational committees. 9.9.4 ICT services on the satellite campuses are comparable to those on the main campus. Visit to ITC facilities, interaction with staff and students 9.10 Appropriate training is provided to staff on the use and maintenance of new technology, equipment, facilities, and communication and information systems 9.10.1 The Strategic Plan of the institution includes specified provision for staff development activities. Strategic Plan; staff development plans, training schedules, training manuals, feedback on training programmes, training budget, interaction with staff. 9.10.2 The institution conducts staff Strategic Plan; staff development plans,
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