Overcoming the barriers activity session: Want: Outreach training with public library staff in quality health info for the public Problems: Finding the right contacts; their drivers / motivation; treading on other’s toes Solutions: Find out about their strategies; Embed the training (health training) eg: with new staff / inductions Want: Set up involvement with Pat Info Centre for complex queries Problems: no historical partnership; not in library policy Solutions: Talk to pat info centre staff – start the partnership dialogue; Get acknowledgment from management; add to policy Want: To get more people visiting the family info centre Problems: It is not in the main building anymore Solutions: Outreach; Greater presence in outpatients; raise awareness with clinicians so they will recommend patients to visit as matter of course. Want: Make contact with public libraries Problems: Don’t know who is best contact; who can make decisions Solutions: is there a health champion? Want: Develop policies to manage volunteer-run service point Problems: Risks/ limitations of what volunteers can offer Solutions: Share policies from other trusts Want: Set up Patient Info centre from scratch Problems: Funding; Plan/strategy; scope / limitations of scope; who to work with; attitudes (staff); duty of care Solutions: Policies and procedures; clear focus Group Activity Session:
Overcoming the barriers activity session: Want: Outreach training with public library staff in quality health info for the public Problems: Finding the right contacts; their drivers / motivation; treading on other’s toes Solutions: Find out about their strategies; Embed the training (health training) eg: with new staff / inductions Want: Set up involvement with Pat Info Centre for complex queries Problems: no historical partnership; not in library policy Solutions: Talk to pat info centre staff – start the partnership dialogue; Get acknowledgment from management; add to policy Want: To get more people visiting the family info centre Problems: It is not in the main building anymore Solutions: Outreach; Greater presence in outpatients; raise awareness with clinicians so they will recommend patients to visit as matter of course. Want: Make contact with public libraries Problems: Don’t know who is best contact; who can make decisions Solutions: is there a health champion? Want: Develop policies to manage volunteer-run service point Problems: Risks/ limitations of what volunteers can offer Solutions: Share policies from other trusts Want: Set up Patient Info centre from scratch Problems: Funding; Plan/strategy; scope / limitations of scope; who to work with; attitudes (staff); duty of care Solutions: Policies and procedures; clear focus Group Activity Session:
Group%20Activity%20results.docx