Self-referral referred on Yes CM A person (not a current service user) self-refers to The as described by the – ‘crisis’, a mental health and addiction service stating they person, is not attributable to mental are in a crisis because they have no money and health issues. Subjectively the nowhere to live. After triage/ screening, although person feels in crisis, but there is they are upset, it is determined that the person is no mental health not experiencing an acute mental health crisis nor problem/diagnosis, so the person is meets the criteria for entry to the service. They not eligible to receive mental health are referred to a local housing provider and the and addiction services. A triage has case is closed with no further planned care. been completed. Family member telephone No PH A family member of a current service user phones Although the situation is a ‘crisis’, contact the crisis team stating their family member is the service user was not the direct having a severe panic attack and needs urgent recipient of the activity (was not help. The service user is not spoken to by the present and did not speak to the crisis team. The crisis team agree to do a home crisis team on the phone). After visit. contact with the service user, a T01 could result.
Self-referral – referred on Yes CM A person (not a current service user) self-refers to a mental health and addiction service stating they are in a crisis because they have no money and nowhere to live. After triage/ screening, although they are upset, it is determined that the person is not experiencing an acute mental health crisis nor meets the criteria for entry to the service. They are referred to a local housing provider and the case is closed with no further planned care. The ‘crisis’, as described by the person, is not attributable to mental health issues. Subjectively the person feels in crisis, but there is no mental health problem/diagnosis, so the person is not eligible to receive mental health and addiction services. A triage has been completed. Family member telephone contact No PH A family member of a current service user phones the crisis team stating their family member is having a severe panic attack and needs urgent help. The service user is not spoken to by the crisis team. The crisis team agree to do a home visit. Although the situation is a ‘crisis’, the service user was not the direct recipient of the activity (was not present and did not speak to the crisis team on the phone). After contact with the service user, a T01 could result.
guide-primhd-activity-collection-use-feb16-v2.docx