Official Language Facilities Provide quality services through Irish and/or bilingually and inform customers of their right to choose to be dealt with through one or other of the official languages Action Indicator Timeline WDC Official Languages Scheme is implemented Scheme is up to date under the Ongoing Official languages Act 2003 Encourage staff to learn Provide training for staff who Irish/improve their Irish are dealing directly with Ongoing language skills customers through the Irish Language Communicate with the Office Communication ongoing Ongoing of an Coimisinéir Teanga Better Co-ordination Foster a more co-ordinated and integrated approach to delivery of public services. Action Indicator Timeline Engage with parent Co-ordinated approach to Department Dept. Arts policies and legislation Ongoing Heritage Rural Regional and Gaeltacht Affairs and other Co-ordinated agreement on stakeholders with regard to working together to achieve common goals goals Strengthen communication and consultation with the Satisfied with level of Department and Stakeholders communication and Ongoing and Survey every 3 consultation years Monitor through survey feedback Engage with other sectors Groups are satisfied with level Measured through surveys and including general public, non- of Customer Service and feedback governmental agencies, support. business and voluntary sectors
Official Language Facilities Provide quality services through Irish and/or bilingually and inform customers of their right to choose to be dealt with through one or other of the official languages Action Indicator Timeline WDC Official Languages Scheme is up to date under the Official languages Act 2003 Scheme is implemented Ongoing Encourage staff to learn Irish/improve their Irish language skills Provide training for staff who are dealing directly with customers through the Irish Language Ongoing Communicate with the Office of an Coimisinéir Teanga Communication ongoing Ongoing Better Co-ordination Foster a more co-ordinated and integrated approach to delivery of public services. Action Indicator Timeline Engage with parent Department Dept. Arts Heritage Rural Regional and Gaeltacht Affairs and other stakeholders with regard to common goals Co-ordinated approach to policies and legislation Co-ordinated agreement on working together to achieve goals Ongoing Strengthen communication and consultation with the Department and Stakeholders Satisfied with level of communication and consultation Monitor through survey feedback Ongoing and Survey every 3 years Engage with other sectors including general public, non- governmental agencies, business and voluntary sectors Groups are satisfied with level of Customer Service and support. Measured through surveys and feedback
Final-Customer-Service-Action-Plan-2016-2018.docx