GOAL II: OPTIMIZE TRADEMARK QUALITY AND TIMELINESS Objective 1: Maintain Objective 2: Maintain Objective 3: Ensure Optimal IT Objective 4: Continue and Enhance Objective 5: Enhance Trademark First Action High Trademark Quality Service Delivery to All Users Stakeholder and Public Outreach Operations of the Pendency on Average Trademark Trial and Appeal Between 2.5-3.5 Months Board (TTAB) with 12 Months Final Pendency Align examination Continually maintain Modernize IT systems by Expand outreach to Develop consistent capacity with and improve quality developing and implementing stakeholders by providing pendency measures incoming workloads measurements by: the Trademark Next Generation opportunities for interaction and reduce overall Continue to define continually (TMNG) IT system to create full and updates on Trademark pendency for appeal and validate optimal evaluating electronic workflow, and operations and other and trial cases pendencies examination quality; IT resources for important issues Enhance quality of Work with providing targeted external and internal users Assist in providing access to TTAB orders and stakeholders to training to address Continue to provide optimal pro bono trademark legal opinions, and develop long term quality issues; and service on legacy systems to services through USPTO’s law contribute to pendency goals that providing legal employees and public users school clinic program development of the law increase examination training and Encourage use of the Federal through issuance of efficiency, maintain an education registration system for precedential decisions optimal pendency trademark owners who are Expand outreach to level, and meet the unfamiliar with the application stakeholders by expectations of the IP and registration maintenance providing opportunities community processes for interaction and Engage stakeholders to ensure updates on TTAB integrity of the register operations and other important issues
GOAL II: OPTIMIZE TRADEMARK QUALITY AND TIMELINESS Objective 1: Maintain Trademark First Action Pendency on Average Between 2.5-3.5 Months with 12 Months Final Pendency Objective 2: Maintain High Trademark Quality Objective 3: Ensure Optimal IT Service Delivery to All Users Objective 4: Continue and Enhance Stakeholder and Public Outreach Objective 5: Enhance Operations of the Trademark Trial and Appeal Board (TTAB) Align examination capacity with incoming workloads Continue to define and validate optimal pendencies Work with stakeholders to develop long term pendency goals that increase examination efficiency, maintain an optimal pendency level, and meet the expectations of the IP community Continually maintain and improve quality measurements by: continually evaluating examination quality; providing targeted training to address quality issues; and providing legal training and education Modernize IT systems by developing and implementing the Trademark Next Generation (TMNG) IT system to create full electronic workflow, and IT resources for external and internal users Continue to provide optimal service on legacy systems to employees and public users Expand outreach to stakeholders by providing opportunities for interaction and updates on Trademark operations and other important issues Assist in providing access to pro bono trademark legal services through USPTO’s law school clinic program Encourage use of the Federal registration system for trademark owners who are unfamiliar with the application and registration maintenance processes Engage stakeholders to ensure integrity of the register Develop consistent pendency measures and reduce overall pendency for appeal and trial cases Enhance quality of TTAB orders and opinions, and contribute to development of the law through issuance of precedential decisions Expand outreach to stakeholders by providing opportunities for interaction and updates on TTAB operations and other important issues
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