Ability to influence teams and specialist peers internally, as well as internal business users and external suppliers. A good appreciation of the wider field of information systems, their use in relevant areas and how they relate to the business activities of the employer or client. Key Result Areas Key Activities Standard Measures Mercy Health Values Values of Mercy Health are incorporated into Be compassionate and provide support to staff Demonstrates and upholds the Values and daily work practices for all staff and customers Mission of Mercy Health Consistently shows respect and values each person’s dignity Seeks opportunities to be innovative for improvement Communicates openly and honestly as an effective team member Application maintenance including Investigation and resolution of functional Drafts and maintains procedures and Configuration and Performance monitoring issues. documentation for applications support. Monitoring functional issues and implementing Manages application enhancements to improve corrective or preventative action including business performance. advice or training to users, fault correction , Ensures that all requests for support are dealt general or site-specific modifications, updating with according to set standards and procedures documentation, or defining enhancements. collaboration with the system's developers , colleagues and network support Delivering Training to User Groups Contributes to the development and delivery of Customises formal and informal learning training to system users activities, incorporating relevant business scenarios and case studies Uses a range of techniques, resources and media (which might include eLearning, virtual Designs appropriate environments, and classrooms, self-assessment, peer-assisted delivers learning activities to specialist learning, simulation, and other current audiences. methods) Change Management Participates in and supports the Assesses, analyses, develops, documents and implementation of change to the business/ IT implements changes based on requests for systems change. Issue Resolution The resolution of problems throughout the Initiates and monitors actions to investigate information system lifecycle, including and resolve problems in systems and services. classification, prioritisation and initiation of Assists with the implementation of agreed action, documentation of root causes and remedies and preventative measures implementation of remedies to prevent future
Ability to influence teams and specialist peers internally, as well as internal business users and external suppliers. A good appreciation of the wider field of information systems, their use in relevant areas and how they relate to the business activities of the employer or client. Key Result Areas Key Activities Standard Measures Mercy Health Values Demonstrates and upholds the Values and Mission of Mercy Health Values of Mercy Health are incorporated into daily work practices for all staff Be compassionate and provide support to staff and customers Consistently shows respect and values each person’s dignity Seeks opportunities to be innovative for improvement Communicates openly and honestly as an effective team member Application maintenance including Configuration and Performance monitoring Investigation and resolution of functional issues. Monitoring functional issues and implementing corrective or preventative action including advice or training to users, fault correction , general or site-specific modifications, updating documentation, or defining enhancements. collaboration with the system's developers , colleagues and network support Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Ensures that all requests for support are dealt with according to set standards and procedures Delivering Training to User Groups Contributes to the development and delivery of training to system users Uses a range of techniques, resources and media (which might include eLearning, virtual classrooms, self-assessment, peer-assisted learning, simulation, and other current methods) Customises formal and informal learning activities, incorporating relevant business scenarios and case studies Designs appropriate environments, and delivers learning activities to specialist audiences. Change Management Participates in and supports the implementation of change to the business/ IT systems Assesses, analyses, develops, documents and implements changes based on requests for change. Issue Resolution The resolution of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future Initiates and monitors actions to investigate and resolve problems in systems and services. Assists with the implementation of agreed remedies and preventative measures
14.7.16%20COR%20103%20MH%20HCC%20Business%20Systems%20Administrator%20July%202016%20140716%20PD.docx