Universal Credit during Q3 which is highly likely to further impact vulnerable households. We are currently experiencing an increase in service demand for Data Protection and FOI requests, both of which are under-performing against their targets due to the combined impact of levels of demand and staff absence. Resourcing of these areas will need to be considered, particularly in light of new data protection legislation. 4. Implications a) For service users It is important for us to understand how our services are performing, if we are delivering our ambitions and making a positive difference in our communities. We first need to measure performance and then understand and manage that information, taking corrective action where necessary. As a District Council we are customer focussed. Either directly or indirectly our actions should be having a positive impact on our service users and citizens. b) Strategic & Policy Our approach to performance management allows us to focus on the delivery of our key ambitions set out in the Corporate Plan and a suite of Council’s performance indicators that are most critical to the overall delivery of our ambitions. However, the presentation of this suite of Council indicators enables Members to robustly scrutinise statutory areas of performance, thus making it easier to make strategic decisions about performance management issues c) Financial - Ref: 18/8511 None from this report. d) Legal Ref: 167/12/2017 – None from this report. e) Human Resources None from this report. Community Safety, Equalities, Environmental None from this report. g) Whether this is a key decision, and if so the reference number. This is key decision 643. 5. Options, Risks and Reasons for Recommendations
Universal Credit during Q3 which is highly likely to further impact vulnerable households. We are currently experiencing an increase in service demand for Data Protection and FOI requests, both of which are under-performing against their targets due to the combined impact of levels of demand and staff absence. Resourcing of these areas will need to be considered, particularly in light of new data protection legislation. 4. Implications a) For service users It is important for us to understand how our services are performing, if we are delivering our ambitions and making a positive difference in our communities. We first need to measure performance and then understand and manage that information, taking corrective action where necessary. As a District Council we are customer focussed. Either directly or indirectly our actions should be having a positive impact on our service users and citizens. b) Strategic & Policy Our approach to performance management allows us to focus on the delivery of our key ambitions set out in the Council’s Corporate Plan and a suite of performance indicators that are most critical to the overall delivery of our ambitions. However, the presentation of this suite of Council indicators enables Members to robustly scrutinise statutory areas of performance, thus making it easier to make strategic decisions about performance management issues c) Financial - Ref: 18/8511 None from this report. d) Legal – Ref: 167/12/2017 None from this report. e) Human Resources None from this report. Community Safety, Equalities, Environmental None from this report. g) Whether this is a key decision, and if so the reference number. This is key decision 643. 5. Options, Risks and Reasons for Recommendations
13-PI-Outturn-Q2-2017-18-CB051217-v2-003-.docx