Most of the questions are in the same format, asking you to rate your satisfaction with a particular aspect of our accessible information provision. A scale is given from very dissatisfied to very satisfied and for each question you also have the opportunity to make specific comments. For all questions, a colon indicates where to insert your answer - please insert 'yes' next to relevant answers. If you are replying in a format other than print or using the electronic version of the survey, please specify the question number followed by the appropriate letter for your response. A. Customer details 1. Customer name: 2. Customer address: 3. Customer account number (if known): B. Questions about accessible format materials 1. Which formats are you currently receiving from us? Please insert 'yes' after the relevant response. a. standard print: b. uncontracted braille (grade 1): c. contracted braille (grade 2): d. large print: e. audio CD: f. audio on USB device:
Most of the questions are in the same format, asking you to rate your satisfaction with a particular aspect of our accessible information provision. A scale is given from very dissatisfied to very satisfied and for each question you also have the opportunity to make specific comments. For all questions, a colon indicates where to insert your answer - please insert 'yes' next to relevant answers. If you are replying in a format other than print or using the electronic version of the survey, please specify the question number followed by the appropriate letter for your response. A. Customer details 1. Customer name: 2. Customer address: 3. Customer account number (if known): B. Questions about accessible format materials 1. Which formats are you currently receiving from us? Please insert 'yes' after the relevant response. a. standard print: b. uncontracted braille (grade 1): c. contracted braille (grade 2): d. large print: e. audio CD: f. audio on USB device:
G001-UKAAF-Surveying-customer-satisfaction.docx