- Complain about anything which upsets you and if necessary have some independent person to advocate on your behalf. You have a responsibility to: - Treat fellow residents with respect. - Remember that other residents have the same right as you. - Treat staff as individuals with dignity and respect. - Assist staff in looking after your health. - Inform staff when you are leaving the home, who will be with you and when you hope to return. - Treat the facility with care and respect. - Keep any financial matters current. - Adhere to any house rules. A code of Residents Rights and Responsibilities is available on cassette tape. Advocacy Services We are able to refer you to an independent advocacy service at the earliest opportunity if you have any concerns over your care or your in your care and are family’s involvement not able to reach a resolution. We have a complaints process that is easy to follow (please see the complaints section) and guarantee that all concerns are followed up within 14 days. We have provided you with some contact people who will be able to advocate on your behalf and we are happy to discuss how the independent advocacy process works and assist in its facilitation. Suggested Agencies: The Public Trust Office Aged Concern Clergy of the Residents religion Health & Disability Consumers Advocacy Service Community Resources The following community support groups are available and may be of interest to you. Please see the staff if you would like to be put in contact with any of them.
- Complain about anything which upsets you and if necessary have some independent person to advocate on your behalf. You have a responsibility to: - Treat fellow residents with respect. - Remember that other residents have the same right as you. - Treat staff as individuals with dignity and respect. - Assist staff in looking after your health. - Inform staff when you are leaving the home, who will be with you and when you hope to return. - Treat the facility with care and respect. - Keep any financial matters current. - Adhere to any house rules. A code of Residents Rights and Responsibilities is available on cassette tape. Advocacy Services We are able to refer you to an independent advocacy service at the earliest opportunity if you have any concerns over your care or your family’s involvement in your care and are not able to reach a resolution. We have a complaints process that is easy to follow (please see the complaints section) and guarantee that all concerns are followed up within 14 days. We have provided you with some contact people who will be able to advocate on your behalf and we are happy to discuss how the independent advocacy process works and assist in its facilitation. Suggested Agencies: The Public Trust Office Aged Concern Clergy of the Residents religion Health & Disability Consumers Advocacy Service Community Resources The following community support groups are available and may be of interest to you. Please see the staff if you would like to be put in contact with any of them.
General-Information-for-New-Residents.docx