How we classify financial products Percentages below are for disputes accepted in 2016-17. Credit 43% Personal and domestic property ATM – trailer Bank drafts Business finance Personal and domestic property Cheques – valuables Counter transactions Business credit card Residential strata title Direct debits Business loans Sickness and accident insurance EFTPOS Commercial bills Ticket insurance Electronic banking Hire purchase/lease Travel Foreign currency transfers Letter of credit Merchant facilities Line of credit/overdraft Extended warranty Telegraphic transfers Non-FSP debt Browngoods Non-cash Consumer credit Motor vehicles Whitegoods Loyalty programs Construction loans Non-cash systems Credit cards Professional indemnity insurance Stored value cards Equity release Medical indemnity Travellers’ cheques Hire purchase/lease Other professional indemnity Home loans Interest-free finance Small business/farm insurance Investments and advice 5% Investment property loans Commercial property Line of credit/overdraft Derivatives/hedging Commercial vehicles Non-FSP debt Computer and electronic breakdown Contracts for difference Personal loans Contractors all risk Foreign exchange Short-term finance Fire or accidental damage Forwards Guarantees Glass Futures Industrial special risk Options Bank guarantee Land transit Swaps Business guarantee Livestock Consumer guarantee Managed investments Loss of profits/business interruption Margin loans Machinery breakdowns Australian equity funds Money General insurance 35% Public liability Cash management accounts Theft Charitable/educational schemes Domestic insurance Film schemes Horse schemes Consumer credit insurance Deposit taking 7% International equity funds Home building Investor direct portfolio services Home contents Current accounts Managed discretionary accounts Motor vehicle comprehensive – Business transaction accounts Managed strata title schemes Motor vehicle third party fire and – Mixed asset funds theft Foreign currency accounts Mortgage schemes Motor vehicle third party theft – Mortgage offset accounts Primary production schemes Motor vehicle uninsured third party – Passbook accounts Property funds Personal and domestic property – Personal transaction accounts Timeshare schemes caravan Trustee common funds Personal and domestic property Safe custody – domestic pet Real property Savings accounts Securities Personal and domestic property Bank bills – horse Cash management accounts Bills of exchange Personal and domestic property First home buyer accounts Bonds – mobile phone Online accounts Debentures Personal and domestic property Term deposits Exchange traded funds – moveables Promissory notes Personal and domestic property Shares – Payment systems 5% pleasure craft Warrants Direct transfer Superannuation
How we classify financial products Percentages below are for disputes accepted in 2016-17. Credit 43% Business finance Business credit card Business loans Commercial bills Hire purchase/lease Letter of credit Line of credit/overdraft Non-FSP debt Consumer credit Construction loans Credit cards Equity release Hire purchase/lease Home loans Interest-free finance Investment property loans Line of credit/overdraft Non-FSP debt Personal loans Short-term finance Guarantees Bank guarantee Business guarantee Consumer guarantee Margin loans General insurance 35% Domestic insurance Consumer credit insurance Home building Home contents Motor vehicle – comprehensive Motor vehicle – third party fire and theft Motor vehicle – third party theft Motor vehicle – uninsured third party Personal and domestic property – caravan Personal and domestic property – domestic pet Personal and domestic property – horse Personal and domestic property – mobile phone Personal and domestic property – moveables Personal and domestic property – pleasure craft Personal and domestic property – trailer Personal and domestic property – valuables Residential strata title Sickness and accident insurance Ticket insurance Travel Extended warranty Browngoods Motor vehicles Whitegoods Professional indemnity insurance Medical indemnity Other professional indemnity Small business/farm insurance Commercial property Commercial vehicles Computer and electronic breakdown Contractors all risk Fire or accidental damage Glass Industrial special risk Land transit Livestock Loss of profits/business interruption Machinery breakdowns Money Public liability Theft Deposit taking 7% Current accounts Business transaction accounts Foreign currency accounts Mortgage offset accounts Passbook accounts Personal transaction accounts Safe custody Savings accounts Bank bills Cash management accounts First home buyer accounts Online accounts Term deposits Payment systems 5% Direct transfer ATM Bank drafts Cheques Counter transactions Direct debits EFTPOS Electronic banking Foreign currency transfers Merchant facilities Telegraphic transfers Non-cash Loyalty programs Non-cash systems Stored value cards Travellers’ cheques Investments and advice 5% Derivatives/hedging Contracts for difference Foreign exchange Forwards Futures Options Swaps Managed investments Australian equity funds Cash management accounts Charitable/educational schemes Film schemes Horse schemes International equity funds Investor direct portfolio services Managed discretionary accounts Managed strata title schemes Mixed asset funds Mortgage schemes Primary production schemes Property funds Timeshare schemes Trustee common funds Real property Securities Bills of exchange Bonds Debentures Exchange traded funds Promissory notes Shares Warrants Superannuation
fos-annual-review-20162016-word.docx