9.0 Performance Standards Performance standards and corresponding acceptable quality level are shown in the table below. Verification of Quality Level may be performed by the Government or delegated to the Contractor. Methods of verification may include surveillance, audits, review of DRD reports, and effectiveness review during performance evaluations. Some performance standards relate to requirements that are detailed in the corresponding Fixed Price Task Order. For those standards, the paragraph reference includes the column “Ref” note: “See T.O.” Ref Description Performance Standard Acceptable Quality Level 2.1 Contractor Efficient and effective day-to-day WSTF mission is not adversely impacted due to interfaces and working relationship between ineffective interaction. No work stoppages due to agreements contractors interface issues. Zero non-routine revisions to ordered services Task Orders 2.2.4 Work Coordinate work across the site at Receive work requests and deliver work to service Coordination service providers. providers in a timely manner such that project schedules or the WSTF mission are not adversely impacted. 2.3 Management Maintain the MSM by incorporating Changes performed within 3 working days of approved Systems and posting all approved revisions document or process submitted. and new releases. 2.3 Quality and Maintain operations, Successful 3rd party ISO certification; additional quality Environmental documentation, and systems in full level descriptions in procedural documentation and the Management compliance with MSM and WSTF MSM requirements. Systems documentation system 2.5 Configuration Update facility infrastructure 100% of facility infrastructure modifications updated Management modifications in the Geographic within 30 days of modification. Information System (GIS) or AutoCAD® files as applicable. 2.7.2 Project Schedule and integrate all project WSTF mission is not adversely impacted due to Management activities and resources across the ineffective project management. site.
9.0 Performance Standards Performance standards and corresponding acceptable quality level are shown in the table below. Verification of Quality Level may be performed by the Government or delegated to the Contractor. Methods of verification may include surveillance, audits, review of DRD reports, and effectiveness review during performance evaluations. Some performance standards relate to requirements that are detailed in the corresponding Fixed Price Task Order. For those standards, the paragraph reference column “Ref” includes the note: “See T.O.” Ref Description Performance Standard Acceptable Quality Level 2.1 Contractor interfaces and agreements Efficient and effective day-to-day working relationship between contractors WSTF mission is not adversely impacted due to ineffective interaction. No work stoppages due to interface issues. Zero non-routine revisions to ordered services Task Orders 2.2.4 Work Coordination Coordinate work across the site at service providers. Receive work requests and deliver work to service providers in a timely manner such that project schedules or the WSTF mission are not adversely impacted. 2.3 Management Systems Maintain the MSM by incorporating and posting all approved revisions and new releases. Changes performed within 3 working days of approved document or process submitted. 2.3 Quality and Environmental Management Systems Maintain operations, documentation, and systems in full compliance with MSM and WSTF documentation system Successful 3rd party ISO certification; additional quality level descriptions in procedural documentation and the MSM requirements. 2.5 Configuration Management Update facility infrastructure modifications in the Geographic Information System (GIS) or AutoCAD® files as applicable. 100% of facility infrastructure modifications updated within 30 days of modification. 2.7.2 Project Management Schedule and integrate all project activities and resources across the site. WSTF mission is not adversely impacted due to ineffective project management.
140659-AMEND-002-006.docx