payment detection Accuracy Management review Federally Q1=120 paid; Q1=126 paid; Q1=115 paid; Q1=120 paid; mandated 123 denied 124 denied 113 denied 115 denied caseload of total Q2=118 paid; Q2=122 paid; Q2=127 paid; Q2=125 paid; claims reviewed 116 denied 113 denied 118 denied 115denied per quarter Q3=118 paid; Q3= 122 paid; Q3=125 paid; Q3=125 paid; 123 denied 127 denied 118 denied 120denied Q4=125 paid; Q4= 114 paid; Q4= 120 paid; Q4= 120 paid; 120 denied 120 denied 120 denied 120 denied *Percent of 1st payments made within 14/21 days after the week ending date of the first compensable week in the benefit year. all FY 2015-16 Performance Measure Outcome FY 2012-13 FY 2013-14 FY 2014-15 Estimate Metric Change Metric Change Metric Change Metric Change Meet or exceed federal National 87% 0% 87% 0% 87% 0% 87% 0% performance metrics for Benchmark First Payment Promptness* >= 87% Actual 76% -7.9% 66.2% -9.8% 81.1% +22.5% Process Improvement Strategic Policy Initiative:
payment detection Accuracy Management review Federally mandated caseload of total claims reviewed per quarter Q1=120 paid; 123 denied Q1=126 paid; 124 denied Q1=115 paid; 113 denied Q1=120 paid; 115 denied Q2=118 paid; 116 denied Q2=122 paid; 113 denied Q2=127 paid; 118 denied Q2=125 paid; 115denied Q3=118 paid; 123 denied Q3= 122 paid; 127 denied Q3=125 paid; 118 denied Q3=125 paid; 120denied Q4=125 paid; 120 denied Q4= 114 paid; 120 denied Q4= 120 paid; 120 denied Q4= 120 paid; 120 denied Performance Measure Outcome FY 2012-13 FY 2013-14 FY 2014-15 FY 2015-16 Estimate Metric Change Metric Change Metric Change Metric Change Meet or exceed federal performance metrics for First Payment Promptness* National Benchmark >= 87% 87% 0% 87% 0% 87% 0% 87% 0% Actual 76% -7.9% 66.2% -9.8% 81.1% +22.5% *Percent of all 1st payments made within 14/21 days after the week ending date of the first compensable week in the benefit year. Strategic Policy Initiative: Process Improvement
FY16-17%20CDLE%20Performance%20Plan.docx