Conflict Management Workshop Audience size 7 – 20 people Who should Individuals interested in attend? Expanding self-awareness regarding conflict styles Developing awareness of others Assessing conflict situations Applying new skills to manage conflict constructively Participants are introduced to five basic conflict handling modes: Overview Competing: High assertiveness and low cooperativeness goal is to —the “win” Avoiding: Low assertiveness and low cooperativeness the goal is to — “delay” Compromising: Moderate assertiveness and moderate cooperativeness — the goal is to a middle ground" “find Collaborating: High assertiveness and high cooperativeness the goal is to — a win-win “find solution” Accommodating: Low assertiveness and high cooperativeness the goal is — to “yield” Participants learn how and when each mode is typically most appropriate and get eye-opening insights about how overusing or underusing any one mode can create unwanted situations for themselves and for the people around them. Understanding each mode provides insight and into individuals’ strengths limitations, their impact on other individuals and teams, and their contribution to appropriate conflict management. At the end of this workshop participants will be able to: Performance Identify their own conflict style and how these preferences are similar and Objectives different from others on the work team. Examine how conflict styles facilitate and block appropriate conflict management. Use other conflict styles comfortably, allowing them to respond differently while remaining comfortable with themselves. ½ day Duration Lecture, discussion, and experiential learning activities Format Complete online assessment Pre-work
Conflict Management Workshop Audience size 7 – 20 people Who should attend? Individuals interested in Expanding self-awareness regarding conflict styles Developing awareness of others Assessing conflict situations Applying new skills to manage conflict constructively Overview Participants are introduced to five basic conflict handling modes: Competing: High assertiveness and low cooperativeness —the goal is to “win” Avoiding: Low assertiveness and low cooperativeness — the goal is to “delay” Compromising: Moderate assertiveness and moderate cooperativeness — the goal is to “find a middle ground" Collaborating: High assertiveness and high cooperativeness — the goal is to “find a win-win solution” Accommodating: Low assertiveness and high cooperativeness — the goal is to “yield” Participants learn how and when each mode is typically most appropriate and get eye-opening insights about how overusing or underusing any one mode can create unwanted situations for themselves and for the people around them. Understanding each mode provides insight into individuals’ strengths and limitations, their impact on other individuals and teams, and their contribution to appropriate conflict management. Performance Objectives At the end of this workshop participants will be able to: Identify their own conflict style and how these preferences are similar and different from others on the work team. Examine how conflict styles facilitate and block appropriate conflict management. Use other conflict styles comfortably, allowing them to respond differently while remaining comfortable with themselves. Duration ½ day Format Lecture, discussion, and experiential learning activities Pre-work Complete online assessment
GS-10F-211AA-Wheelhouse-Group-Pricing-Labor-and-Course-Catalog-2017-12-18.docx