Paper presented on and Ashamed of Having a Relationship: Consumer-Company “Guilty Identification and Reactions to an at the Society for Consumer Immoral Action,” Psychology Winter Conference (2006). With Allison Johnson. Paper presented on of Firms Employing Counterstereotypical Service Providers: “Perceptions Advantages and Disadvantages of a Gender Diverse at the Marketing and Work Force,” Public Policy Conference (2006). With Shashi Matta. Paper presented on Inferences about Service Quality Across Types of at “Consumers’ Services,” the Frontiers in Services Conference (2005). With Anja Reimer. Plenary Session Panelist on Service Relationships through the Science of Social “Building at the Frontiers in Services Conference (2005). Influence” Paper presented on Research: Consequences of Heterogeneity Across Service “Behavioral at the AMA SERVSIG Doctoral Consortium (2005). Providers,” Paper presented on Service Providers Influence Evaluations “Counter-Stereotypical Consumers’ of at the Frontiers in Services Conference (2004). With Shashi Matta. Services,” Speech delivered on Women are from Mars and Men are From Venus: “When Consumers’ Perceptions of Counter-Stereotypical for Gender and Sexuality Week Employees,” USC’s (2004). With Shashi Matta and George Eapen. Paper presented on Loyalty to the Firm from Information about the Individual Service “Building Provider: How Exceptional Employees Help the at the AMA Winter Firm,” Educators’ Meeting (2004). With Shashi Matta and George Eapen. Paper presented on Effect of Package Shape on Judgments of Product “The Consumers’ Volume: Consequences of Getting an at the USC/UCLA/UCI Annual Colloquium Eyeful,” (2003). With Shashi Matta. Discussant for special session on Consumption at the “Postpurchase, Intertemporal Behavior,” Association for Consumer Research Conference (2002). Paper presented on to Fear: A Matter of at the Association “Hoping There’s Nothing Framing,” for Consumer Research Conference (2002). With Gustavo E. deMello and Deborah MacInnis. Paper presented on from Anticipating Product Failure: Double Jeopardy, Double “Decision Bias Protection, or In-Between,” at the Association for Consumer Research Conference (2002). With Yun-Oh Whang and C.W. Park.
Paper presented on “Guilty and Ashamed of Having a Relationship: Consumer-Company Identification and Reactions to an Immoral Action,” at the Society for Consumer Psychology Winter Conference (2006). With Allison Johnson. Paper presented on “Perceptions of Firms Employing Counterstereotypical Service Providers: Advantages and Disadvantages of a Gender Diverse Work Force,” at the Marketing and Public Policy Conference (2006). With Shashi Matta. Paper presented on “Consumers’ Inferences about Service Quality Across Types of Services,” at the Frontiers in Services Conference (2005). With Anja Reimer. Plenary Session Panelist on “Building Service Relationships through the Science of Social Influence” at the Frontiers in Services Conference (2005). Paper presented on “Behavioral Research: Consequences of Heterogeneity Across Service Providers,” at the AMA SERVSIG Doctoral Consortium (2005). Paper presented on “Counter-Stereotypical Service Providers Influence Consumers’ Evaluations of Services,” at the Frontiers in Services Conference (2004). With Shashi Matta. Speech delivered on “When Women are from Mars and Men are From Venus: Consumers’ Perceptions of Counter-Stereotypical Employees,” for USC’s Gender and Sexuality Week (2004). With Shashi Matta and George Eapen. Paper presented on “Building Loyalty to the Firm from Information about the Individual Service Provider: How Exceptional Employees Help the Firm,” at the AMA Winter Educators’ Meeting (2004). With Shashi Matta and George Eapen. Paper presented on “The Effect of Package Shape on Consumers’ Judgments of Product Volume: Consequences of Getting an Eyeful,” at the USC/UCLA/UCI Annual Colloquium (2003). With Shashi Matta. Discussant for special session on “Postpurchase, Intertemporal Consumption Behavior,” at the Association for Consumer Research Conference (2002). Paper presented on “Hoping There’s Nothing to Fear: A Matter of Framing,” at the Association for Consumer Research Conference (2002). With Gustavo E. deMello and Deborah MacInnis. Paper presented on “Decision Bias from Anticipating Product Failure: Double Jeopardy, Double Protection, or In-Between,” at the Association for Consumer Research Conference (2002). With Yun-Oh Whang and C.W. Park.
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