Sub-recipients must have a written statement Consumer Rights and Responsibilities form outlining consumer rights that, at minimum, includes: Nature of services offered. Conditions for service The ability to terminate service at any time. Transfer and discharge procedures Consumer progress review Access to consumer records Sub-recipients must have a written statement Consumer Rights and Responsibilities form outlining consumer responsibilities that, at minimum, includes: Scheduling, rescheduling, and cancelling appointments Drug and alcohol use on premises Weapons on premises Acts of abuse towards staff, property or services f. Sub-recipients must have an objective process Policies and procedures Documentation of resolution of to address and track grievances. consumers’ grievance STANDARD MEASURE Sub-recipients must have releases of information Release of Information form Documentation in consumer that, at minimum, includes information regarding: records of signed and updated To what/whom information will be released, releases of information before third including name of organization or person party disclosures are made (emergency contact), address, etc. What specific information will be released Time-limits for releases to not exceed 18 months Printed name and signature of consumer/legal guardian Signature of a witness Releases of information are not valid once a consumer is discharged from services.
Sub-recipients must have a written statement outlining consumer rights that, at minimum, includes: Nature of services offered. Conditions for service The ability to terminate service at any time. Transfer and discharge procedures Consumer progress review Access to consumer records Consumer Rights and Responsibilities form Sub-recipients must have a written statement outlining consumer responsibilities that, at minimum, includes: Scheduling, rescheduling, and cancelling appointments Drug and alcohol use on premises Weapons on premises Acts of abuse towards staff, property or services Consumer Rights and Responsibilities form f. Sub-recipients must have an objective process to address and track consumers’ grievances. Policies and procedures Documentation of resolution of grievance STANDARD MEASURE Sub-recipients must have releases of information that, at minimum, includes information regarding: To what/whom information will be released, including name of organization or person (emergency contact), address, etc. What specific information will be released Time-limits for releases to not exceed 18 months Printed name and signature of consumer/legal guardian Signature of a witness Releases of information are not valid once a consumer is discharged from services. Release of Information form Documentation in consumer records of signed and updated releases of information before third party disclosures are made
Hartford-TGA-Standard-of-Care-Housing-Services.docx