Focus Fiscal Program Title Intended Objective/Results Area Year Evaluate FMCSA's Hazardous Materials Programs - assess the appropriate level of HM Carrier/Shipper Oversight. Determine the effectiveness of HMPIPs, SCRs, CTFRs, Safety 1st 2015 Hazardous Materials (HM) Operations HMSPs and participation in program. PHMSA’s special permit The analysis will attempt to optimize resources relative to the HM mission. Comprehensive Review of the Hiring Assess best practices, systems, customer satisfaction, and One FMCSA 2016 Process identification of process improvements. Evaluate the effectiveness of the Customer Relationship Management (CRM) support contract. Assess whether the Data Tech 2017 Customer Relationship Contract Support needs of the customers and Agency are being met and Utilization whether adjustments/enhancements to the contract support are needed. Evaluate the performance and effectiveness of FMCSA's Safety-X largest grant program. Assess State partner performance 2018 Motor Carrier Safety Assistance Program Power measures and identify best practices to improve their effect on strategic safety goals. Table 1. Program Evaluation Agenda by Focus Area, Year, Title, and Intended Results
Focus Area Fiscal Year Program Title Intended Objective/Results Safety 1st 2015 Hazardous Materials (HM) Operations Evaluate FMCSA's Hazardous Materials Programs - assess the appropriate level of HM Carrier/Shipper Oversight. Determine the effectiveness of HMPIPs, SCRs, CTFRs, HMSPs and participation in PHMSA’s special permit program. The analysis will attempt to optimize resources relative to the HM mission. One FMCSA 2016 Comprehensive Review of the Hiring Process Assess best practices, systems, customer satisfaction, and identification of process improvements. Data Tech Utilization 2017 Customer Relationship Contract Support Evaluate the effectiveness of the Customer Relationship Management (CRM) support contract. Assess whether the needs of the customers and Agency are being met and whether adjustments/enhancements to the contract support are needed. Safety-X Power 2018 Motor Carrier Safety Assistance Program Evaluate the performance and effectiveness of FMCSA's largest grant program. Assess State partner performance measures and identify best practices to improve their effect on strategic safety goals. Table 1. Program Evaluation Agenda by Focus Area, Year, Title, and Intended Results
FMCSA_StrategicPlan_2015-2016_6.12.15.docx