Committed to and focused on the views and needs of customers and other Commitment & stakeholders. Ensures that customer needs are at the core of Brighter Futures Customer Focus service provision and take a non-judgemental approach to issues. Remains resilient and positive in seeing things through. Develops and maintains positive relationships with a variety of people. Relationships & Appropriately networks internally and externally for the benefit of Brighter Team Working Futures, its services and customers. Displays self-awareness, respect and integrity in all relationships. Understands and works within Brighter Futures commitment to equality and diversity. Respects and values the diversity of colleagues, customers and the Respect, Integrity & wider operational environment. Understands and respects other of people’s points Open Mindedness view. Demonstrates commitment to enhancing and developing Brighter Futures services in line with principles of equality and diversity. Takes ownership, meets responsibilities and honours commitments. Is open and committed to continuous development. Applies new information and learns from Accountability, experiences. Shares knowledge and learning and recognises own strengths and & areas for development. Is open to receiving feedback about own performance. Can Development identify and discuss own mistakes and failings and takes steps to rectify them to improve performance. Presents a calm, competent and professional image to customers and other employees. Is proactive, responsive and adaptable. Inspires others to positively engage with changes. Constructively and appropriately challenges change appreciating Engaging with and Brighter Futures need to remain flexible and break from tradition for the benefit of supporting Change the customers and the mission of the organisation. Remains resilient and sees things through and is able to remain effective under pressure. Supports, inspires and engages staff to own and deliver on Brighter Futures vision and goals. Sets a strong example for other staff to follow. Understands and is Coaching and able to interpret/communicate clear performance goals, standards and expectations Supporting Others to support and encourage colleagues to meet them. Identifies and produces (Senior reliable factual evidence and feedback of progress against these when required. Practitioners Gives regular feedback, coaches and supports others to develop to their full Only) potential. Efficiently identifies and resolves conflicts within relationships to prevent disagreements from arising.
Commitment & Customer Focus Committed to and focused on the views and needs of customers and other stakeholders. Ensures that customer needs are at the core of Brighter Futures service provision and take a non-judgemental approach to issues. Remains resilient and positive in seeing things through. Relationships & Team Working Develops and maintains positive relationships with a variety of people. Appropriately networks internally and externally for the benefit of Brighter Futures, its services and customers. Displays self-awareness, respect and integrity in all relationships. Respect, Integrity & Open Mindedness Understands and works within Brighter Futures commitment to equality and diversity. Respects and values the diversity of colleagues, customers and the wider operational environment. Understands and respects other people’s points of view. Demonstrates commitment to enhancing and developing Brighter Futures services in line with principles of equality and diversity. Accountability, & Development Takes ownership, meets responsibilities and honours commitments. Is open and committed to continuous development. Applies new information and learns from experiences. Shares knowledge and learning and recognises own strengths and areas for development. Is open to receiving feedback about own performance. Can identify and discuss own mistakes and failings and takes steps to rectify them to improve performance. Presents a calm, competent and professional image to customers and other employees. Engaging with and supporting Change Is proactive, responsive and adaptable. Inspires others to positively engage with changes. Constructively and appropriately challenges change appreciating Brighter Futures need to remain flexible and break from tradition for the benefit of the customers and the mission of the organisation. Remains resilient and sees things through and is able to remain effective under pressure. Coaching and Supporting Others (Senior Practitioners Only) Supports, inspires and engages staff to own and deliver on Brighter Futures vision and goals. Sets a strong example for other staff to follow. Understands and is able to interpret/communicate clear performance goals, standards and expectations to support and encourage colleagues to meet them. Identifies and produces reliable factual evidence and feedback of progress against these when required. Gives regular feedback, coaches and supports others to develop to their full potential. Efficiently identifies and resolves conflicts within relationships to prevent disagreements from arising.
Floating-Support-Worker-L2-3_37hrs_June-2016.docx