John Fisher Case Manager, Financial Difficulty – Recruitment, induction and demographics Wes Pan Legal Counsel, Early Advice – In 2016-17, we welcomed 98 new employees. Through an Vinod Prabhakaran IT Service and Systems Support Officer – induction and orientation program, our newest team members were briefed on our culture and values, and our business goals Kailey Ryan Code Coordinator, Code Compliance – and processes. and Monitoring Mitchell Turek Graphic Designer, Community and Corporate – Most staff recruited in 2016-17 were in the 21-30 and 31-40 age Communications brackets. Recognising service excellence Age of staff as at 30 June 2017 At FOS we acknowledge and celebrate staff who exemplify the idea of service excellence into everything we In ‘building do’. 2016-17, we presented awards to the following staff: Years of service as at 30 June 2017 Nareeza Ali Case Manager, Financial Difficulty – Sarah Cullen Case Manager, Banking and Finance – Mannie Edwards Team Manager, Financial Difficulty – Ombudsmen Consumer In 2016 -17, our full-time, part-time and Stephen Duffield sessional Ombudsmen were: Paul Holmes William Mitchell Shane Tregillis Chief Ombudsman – Anna Nightingale Philip Field Lead Ombudsman, Banking – Paul and Finance O’Shea Joan Staples John Price Lead Ombudsman, General – Insurance Catherine Wolthuizen June Smith Lead Ombudsman, – Investments and Advice Industry Katy Adams Bruce Beakey Geoff Bant Tom Brennan Sarah-Jane Christensen Mike Britton Evelyn Halls Phil Campbell Alison Maynard Jennifer Diggle Christine McCarthy Robert Emery Nicole McCutcheon Ian Enright Helen Moye Tim Griffiths Don O’Halloran Corin Jacka Justi Tonti-Filippini Alex Knipping Martin McIntosh Adjudicators Michael Miller Peter Roan Melinda Cavalieri Graham Slater Rachel Erlich Patrick Sweeney Qasim Gilani Terry Wakefield Chris Liamos Tim Webber Debbi Lukman Richard WF King Alex Maslen Matthew Wigzell Charlotte Murphy Gavin Wright Wendi Nisbet Elizabeth O’Brien Ruth Talalla Teresa Willemsen Panel members
Recruitment, induction and demographics In 2016-17, we welcomed 98 new employees. Through an induction and orientation program, our newest team members were briefed on our culture and values, and our business goals and processes. Most staff recruited in 2016-17 were in the 21-30 and 31-40 age brackets. Recognising service excellence At FOS we acknowledge and celebrate staff who exemplify the idea of ‘building service excellence into everything we do’. In 2016-17, we presented awards to the following staff: Nareeza Ali – Case Manager, Financial Difficulty Sarah Cullen – Case Manager, Banking and Finance Mannie Edwards – Team Manager, Financial Difficulty John Fisher – Case Manager, Financial Difficulty Wes Pan – Legal Counsel, Early Advice Vinod Prabhakaran – IT Service and Systems Support Officer Kailey Ryan – Code Coordinator, Code Compliance and Monitoring Mitchell Turek – Graphic Designer, Community and Corporate Communications Age of staff as at 30 June 2017 Years of service as at 30 June 2017 Ombudsmen In 2016 -17, our full-time, part-time and sessional Ombudsmen were: Shane Tregillis – Chief Ombudsman Philip Field – Lead Ombudsman, Banking and Finance John Price – Lead Ombudsman, General Insurance June Smith – Lead Ombudsman, Investments and Advice Katy Adams Geoff Bant Sarah-Jane Christensen Evelyn Halls Alison Maynard Christine McCarthy Nicole McCutcheon Helen Moye Don O’Halloran Justi Tonti-Filippini Adjudicators Melinda Cavalieri Rachel Erlich Qasim Gilani Chris Liamos Debbi Lukman Alex Maslen Charlotte Murphy Wendi Nisbet Elizabeth O’Brien Ruth Talalla Teresa Willemsen Panel members Consumer Stephen Duffield Paul Holmes William Mitchell Anna Nightingale Paul O’Shea Joan Staples Catherine Wolthuizen Industry Bruce Beakey Tom Brennan Mike Britton Phil Campbell Jennifer Diggle Robert Emery Ian Enright Tim Griffiths Corin Jacka Alex Knipping Martin McIntosh Michael Miller Peter Roan Graham Slater Patrick Sweeney Terry Wakefield Tim Webber Richard WF King Matthew Wigzell Gavin Wright
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