Open disclosure ensuring responsibility for implementing the • Australian Open Disclosure Framework is (Standard 1, Item 1.16: Implementing an open allocated to a senior manager; disclosure process based on the national open disclosure standard) ensuring compliance with the Australian Open • Disclosure Framework is monitored and any is the open discussion with ‘Open disclosure’ incidents of non-compliance are patients and/or their carers of incidents that result in investigated; and harm to a patient receiving health care.2 The Australian Open Disclosure Framework6 has regularly reviewing summary reports on • been endorsed by all Health Ministers for performance in open disclosure. implementation in all health service organisations, and the board should ensure that its health service Board roles open disclosure processes comply organisation’s Ensure the Australian Open Disclosure • with this framework. Framework is implemented. The board should provide leadership for the Ensure adequate resources are allocated • implementation of effective open disclosure to implement open disclosure systems. systems by: Ensure the education, • organisation’s fostering an organisational culture • training and orientation adequately characterised by openness and constructively address open disclosure. learning from mistakes; Review reports on performance in • ensuring the Australian Open Disclosure • open disclosure. Framework is in place; ensuring adequate resources are allocated to • support implementation of the Australian Open Disclosure Framework;
Open disclosure (Standard 1, Item 1.16: Implementing an open disclosure process based on the national open disclosure standard) ‘Open disclosure’ is the open discussion with patients and/or their carers of incidents that result in harm to a patient receiving health care.2 The Australian Open Disclosure Framework6 has been endorsed by all Health Ministers for implementation in all health service organisations, and the board should ensure that its health service organisation’s open disclosure processes comply with this framework. The board should provide leadership for the implementation of effective open disclosure systems by: • fostering an organisational culture characterised by openness and constructively learning from mistakes; • ensuring the Australian Open Disclosure Framework is in place; • ensuring adequate resources are allocated to support implementation of the Australian Open Disclosure Framework; • ensuring responsibility for implementing the Australian Open Disclosure Framework is allocated to a senior manager; • ensuring compliance with the Australian Open Disclosure Framework is monitored and any incidents of non-compliance are investigated; and • regularly reviewing summary reports on performance in open disclosure. Board roles • Ensure the Australian Open Disclosure Framework is implemented. • Ensure adequate resources are allocated to implement open disclosure systems. • Ensure the organisation’s education, training and orientation adequately address open disclosure. • Review reports on performance in open disclosure.
Guide-to-the-National-Safety-and-Quality-Health-Service-Standards-for-health-service-organisation-boards.docx