14/15 % of service requests responded to within 93% 93% service standards Number of non-compliant food 0 of 30 7 of 30 establishments included within scope of at end project remaining ‘non-compliant’ of year Number of food establishments rated 3 or 663 (92%) 670 higher using the national food hygiene rating scheme 2.5 Service Standards All service users can expect and will receive an efficient and professional response. Officers will identify themselves by name in all dealings with service users. Officers will carry identification cards and authorisations at all time. Service users will be informed of the name and telephone number of the officer who is responsible for their need. All service requests will be responded to; however, anonymous requests may not be dealt with. The following initial response times to service requests can be expected by service users:- Immediate Vermin in food premises. Food poisoning outbreak. Case of suspected food poisoning. Mouldy food complaint. Situations likely to result in an imminent risk to health. Within 24 hours Collection of a food complaint. Inspection of imported food at Within 3 days Food Hygiene Rating Scheme appeal application – Food Hygiene Rating Scheme Re-score visit application – Food Hygiene Rating Scheme Right to Reply request – All other food hygiene related complaints. Within 5 days Confirmed cases of all other food related illness or communicable disease.
14/15 % of service requests responded to within service standards 93% 93% Number of non-compliant food establishments included within scope of project remaining ‘non-compliant’ at end of year 0 of 30 7 of 30 Number of food establishments rated 3 or higher using the national food hygiene rating scheme 663 (92%) 670 2.5 Service Standards All service users can expect and will receive an efficient and professional response. Officers will identify themselves by name in all dealings with service users. Officers will carry identification cards and authorisations at all time. Service users will be informed of the name and telephone number of the officer who is responsible for their need. All service requests will be responded to; however, anonymous requests may not be dealt with. The following initial response times to service requests can be expected by service users:- Immediate Vermin in food premises. Food poisoning outbreak. Case of suspected food poisoning. Mouldy food complaint. Situations likely to result in an imminent risk to health. Within 24 hours Collection of a food complaint. Inspection of imported food at Within 3 days Food Hygiene Rating Scheme – appeal application Food Hygiene Rating Scheme – Re-score visit application Food Hygiene Rating Scheme – Right to Reply request All other food hygiene related complaints. Within 5 days Confirmed cases of all other food related illness or communicable disease.
Food%20Safety%20Service%20Delivery%20Plan%202014-15.docx