Board Report From CMH President & CEO June 2018 This report provides a brief update on some key activities within CMH as an FYI. While it is organized by our wildly important goals (WIGs) and our 2017-19 strategic themes, it may include other and appropriate projects. As always, I’m happy to answer questions discuss issues within this report or other matters. Here is a some of the key work underway as of June 20, 2018. quick “snapshot” of WIG: Staff Engagement WIG: Patient Experience (PX) Wing A Handover By December 31, 2019 we will By March 31, 2019 we will improve the Official: Aug. 30 Likely: Sept/Oct improve the performance of staff performance of patients answering to Super-user training tentatively answering the the questions “Did you receive enough question”…How mid-August would you rate CMH as a place to information from staff…” and “Would Training Material: Need completed work?” you recommend...” resolution on nurse call, Olympus, Liane and Kunuk drafting a PX RTLS and systems Strategy document. Baseline: 36% Target: 53% (very Move Integration Workshop Patient experience strategy good to excellent) completed June 20; info will meeting set for July 24 update Patient Move Plans, May 23 50% Support Services Move Plans – towards creating the integrated Move Manual FFE deliveries slated for Aug 1/18 Defining our Role Improve Quality Drive Value and Affordability Approved growth plans for Woman Deepen co-development Implement new models of care in & Child, Focused Mental Health, processes with patients Medicine A complete, mental Specialized Surgery, Specialized health outreach, redesign paths ED treat and release Medicine (GI & Liver Health) to be pathway/fast track pilot for congestive heart failure and finalized in summer for Board palliative care services underway approval in fall 2018 e-referral project for DI Recruitment of strong operational leaders with QI backgrounds Huddle refresh on track with clinical units. Quality & Ops commenced with new format Strengthen People Financials Special Dates 360 degree leadership survey April Target surplus: $ 2.4M 30 May 27 – May YTD Actuals: $ 360k Distributed to leaders June – Sick :$65K over budget YTD Next steps: June Operations Overtime : $ 126K over budget YTD Patient experience
Board Report From CMH President & CEO June 2018 This report provides a brief update on some key activities within CMH as an FYI. While it is organized by our wildly important goals (WIGs) and our 2017-19 strategic themes, it may include other appropriate projects. As always, I’m happy to answer questions and discuss issues within this report or other matters. Here is a quick “snapshot” of some of the key work underway as of June 20, 2018. WIG: Patient Experience (PX) By March 31, 2019 we will improve the performance of patients answering to the questions “Did you receive enough information from staff…” and “Would you recommend...” Liane and Kunuk drafting a PX Strategy document. Patient experience strategy meeting set for July 24 WIG: Staff Engagement By December 31, 2019 we will improve the performance of staff answering the question”…How would you rate CMH as a place to work?” Baseline: 36% Target: 53% (very good to excellent) May 23 – 50% Wing A Handover Official: Aug. 30 Likely: Sept/Oct Super-user training tentatively mid-August Training Material: Need completed resolution on nurse call, Olympus, RTLS and systems Move Integration Workshop completed June 20; info will update Patient Move Plans, Support Services Move Plans towards creating the integrated Move Manual FFE deliveries slated for Aug 1/18 Defining our Role Approved growth plans for Woman & Child, Focused Mental Health, Specialized Surgery, Specialized Medicine (GI & Liver Health) to be finalized in summer for Board approval in fall 2018 Improve Quality Deepen co-development processes with patients ED treat and release pathway/fast track pilot underway Recruitment of strong operational leaders with QI backgrounds Huddle refresh on track with clinical units. Quality & Ops commenced with new format Drive Value and Affordability Implement new models of care in Medicine A complete, mental health outreach, redesign paths for congestive heart failure and palliative care services e-referral project for DI Strengthen People 360 degree leadership survey April 30 – May 27 Distributed to leaders – June Next steps: June Operations Financials Target surplus: $ 2.4M May YTD Actuals: $ 360k Sick :$65K over budget YTD Overtime : $ 126K over budget YTD Special Dates Patient experience
132-ceo-report-june-27-2018-board.docx