culturally and linguistically diverse (CALD) backgrounds. For further information on the Multicultural Access and Equity Policy please refer to the Department of Home Affairs website. Grant applicants should consider how they will ensure their services will be accessible to people from CALD backgrounds. For example, service delivery partners may require cultural competency skills in order to engage with CALD clients. Services, projects, activities or events may require the use of professional translating or interpreting services in order to communicate with clients who have limited English proficiency. The Australian Government Language Services Guidelines on the Department of Social Services website may also assist grant recipients implement language services for their clients. Probity The Australian Government will make sure that the program process is fair, according to the published guidelines, incorporates appropriate safeguards against fraud, unlawful activities and other inappropriate conduct and is consistent with the Commonwealth Grants Rules and Guidelines 2017. Note: These grant opportunity guidelines may be changed from time-to-time by the Department of Social Services. When this happens the revised guidelines will be published on and the websites. Complaints process Complaints about the Program The Department of Social Services apply to complaints about the Program. All complaints about the program, including grant decisions, must be lodged in writing. Any questions you have about grant decisions for the Program should be sent to Complaints about the Process Applicants can contact the complaints service with complaints about Community Grants or the application process. Hub’s service(s) Details of what constitutes an eligible complaint can be provided upon request by the Community Grants Hub. Applicants can lodge complaints using the on the Department’s website or by phone or mail. Phone: 1800 634 035 Mail: Complaints GPO Box 9820 Canberra ACT 2601 Complaints to the Ombudsman
culturally and linguistically diverse (CALD) backgrounds. For further information on the Multicultural Access and Equity Policy please refer to the Department of Home Affairs website. Grant applicants should consider how they will ensure their services will be accessible to people from CALD backgrounds. For example, service delivery partners may require cultural competency skills in order to engage with CALD clients. Services, projects, activities or events may require the use of professional translating or interpreting services in order to communicate with clients who have limited English proficiency. The Australian Government Language Services Guidelines on the Department of Social Services website may also assist grant recipients implement language services for their clients. Probity The Australian Government will make sure that the program process is fair, according to the published guidelines, incorporates appropriate safeguards against fraud, unlawful activities and other inappropriate conduct and is consistent with the Commonwealth Grants Rules and Guidelines 2017. Note: These grant opportunity guidelines may be changed from time-to-time by the Department of Social Services. When this happens the revised guidelines will be published on and the websites. Complaints process Complaints about the Program The Department of Social Services apply to complaints about the Program. All complaints about the program, including grant decisions, must be lodged in writing. Any questions you have about grant decisions for the Program should be sent to Complaints about the Process Applicants can contact the complaints service with complaints about Community Grants Hub’s service(s) or the application process. Details of what constitutes an eligible complaint can be provided upon request by the Community Grants Hub. Applicants can lodge complaints using the on the Department’s website or by phone or mail. Phone: 1800 634 035 Mail: Complaints GPO Box 9820 Canberra ACT 2601 Complaints to the Ombudsman
Grant%20Opportunity%20Guidelines-%20Commonwealth%20Financial%20Counselling%20Helpline%20-%2013%20July.docx