the importance of ensuring that relevant documents and manuals are kept up-to-date, with 2.1.3.1.5 Appendix 1 to Part-CC amendments provided by the operator as applicable; the importance of cabin crew performing their 2.1.3.1.6 duties in accordance with the operations manual Appendix 1 to Part-CC of the operator; the importance of the cabin crew’s pre-flight briefing and the provision of necessary safety 2.1.3.1.7 Appendix 1 to Part-CC information with regards to their specific duties; and the importance of identifying when cabin crew members have the authority and responsibility to 2.1.3.1.8 Appendix 1 to Part-CC initiate an evacuation and other emergency procedures. 2.1.3.2 Communication: Appendix 1 to Part-CC During training, emphasis shall be placed on the importance of effective communication between 2.1.3.2.1 cabin crew and flight crew, including Appendix 1 to Part-CC communication techniques, common language and terminology Introductory course on human factors (HF) in 2.1.3.3 Appendix 1 to Part-CC aviation and crew resource management (CRM) This course shall be conducted by at least one cabin crew CRM instructor. The training elements 2.1.3.3.1 Appendix 1 to Part-CC shall be covered in depth and shall include at least the following: General: human factors in aviation, general 2.1.3.3.2 instructions on CRM principles and objectives, Appendix 1 to Part-CC human performance and limitations; Relevant to the individual cabin crew member: personality awareness, human error and reliability, attitudes and behaviours, 2.1.3.3.3 stress and stress management; Appendix 1 to Part-CC fatigue and vigilance; assertiveness; situation awareness, information acquisition and processing. 2.1.3.4 Passenger handling and cabin surveillance: Appendix 1 to Part-CC the importance of correct seat allocation with 2.1.3.4.1 Appendix 1 to Part-CC reference to aeroplane mass and balance,
2.1.3.1.5 the importance of ensuring that relevant documents and manuals are kept up-to-date, with amendments provided by the operator as applicable; Appendix 1 to Part-CC 2.1.3.1.6 the importance of cabin crew performing their duties in accordance with the operations manual of the operator; Appendix 1 to Part-CC 2.1.3.1.7 the importance of the cabin crew’s pre-flight briefing and the provision of necessary safety information with regards to their specific duties; and Appendix 1 to Part-CC 2.1.3.1.8 the importance of identifying when cabin crew members have the authority and responsibility to initiate an evacuation and other emergency procedures. Appendix 1 to Part-CC 2.1.3.2 Communication: Appendix 1 to Part-CC 2.1.3.2.1 During training, emphasis shall be placed on the importance of effective communication between cabin crew and flight crew, including communication techniques, common language and terminology Appendix 1 to Part-CC 2.1.3.3 Introductory course on human factors (HF) in aviation and crew resource management (CRM) Appendix 1 to Part-CC 2.1.3.3.1 This course shall be conducted by at least one cabin crew CRM instructor. The training elements shall be covered in depth and shall include at least the following: Appendix 1 to Part-CC 2.1.3.3.2 General: human factors in aviation, general instructions on CRM principles and objectives, human performance and limitations; Appendix 1 to Part-CC 2.1.3.3.3 Relevant to the individual cabin crew member: personality awareness, human error and reliability, attitudes and behaviours, stress and stress management; fatigue and vigilance; assertiveness; situation awareness, information acquisition and processing. Appendix 1 to Part-CC 2.1.3.4 Passenger handling and cabin surveillance: Appendix 1 to Part-CC 2.1.3.4.1 the importance of correct seat allocation with reference to aeroplane mass and balance, Appendix 1 to Part-CC
FR.63.docx