Services Description that is subject to records management provisions. 56 17 N/A Migration Service Y After migration the service shall provide access to legacy email Services Description server archives 56 17 N/A Migration Service Options Y Source System Service shall support the transition from at least – Services one of the following source system options to the EaaS Quoter’s offering. Any or all of the systems may be provided or supported; however, only one is required. On-premise Microsoft Exchange On-premise Lotus Notes On-premise GroupWise On-premise Oracle/SUN JES On-premise Zimbra On-premise IMAP compatible server environment Cloud System Please Identify Source System – [Other Recommend Source System to Contracting Officer] – 56 17 N/A Migration Service Options Transition Support Level – Services Service shall support one or more forms of transition support: Executive Support including: - Dedicated one-on-one Executive Training on target system - Except for sub-lot 1c, dedicated one-on-one mobile device transition - Follow Up Training session - Guaranteed incident response within 30 minutes Standard transition support including: - Training by webinar on target system - Follow up training sessions - Collaboration site for training, FAQs, timelines - Guaranteed incident response within 1 business day 57 18 1 Migration Migration N The Quoter shall provide the Government a detailed sample Services Services migration plan. Capabilities 57 18 2 Migration Migration N The Quoter shall provide the Government dedicated project Services Services management support. Capabilities 57 18 3 Migration Migration N The Quoter shall maintain a Migration Project Plan and maintain Services Services schedules providing key milestones, task dependencies, and
Services Description that is subject to records management provisions. 56 17 N/A Migration Services Service Description Y After migration the service shall provide access to legacy email server archives 56 17 N/A Migration Services Service Options Y Source System – Service shall support the transition from at least one of the following source system options to the Quoter’s EaaS offering. Any or all of the systems may be provided or supported; however, only one is required. On-premise Microsoft Exchange On-premise Lotus Notes On-premise GroupWise On-premise Oracle/SUN JES On-premise Zimbra On-premise IMAP compatible server environment Cloud System – Please Identify Source System [Other – Recommend Source System to Contracting Officer] 56 17 N/A Migration Services Service Options Transition Support Level – Service shall support one or more forms of transition support: Executive Support including: - Dedicated one-on-one Executive Training on target system - Except for sub-lot 1c, dedicated one-on-one mobile device transition - Follow Up Training session - Guaranteed incident response within 30 minutes Standard transition support including: - Training by webinar on target system - Follow up training sessions - Collaboration site for training, FAQs, timelines - Guaranteed incident response within 1 business day 57 18 1 Migration Services Migration Services Capabilities N The Quoter shall provide the Government a detailed sample migration plan. 57 18 2 Migration Services Migration Services Capabilities N The Quoter shall provide the Government dedicated project management support. 57 18 3 Migration Services Migration Services N The Quoter shall maintain a Migration Project Plan and maintain schedules providing key milestones, task dependencies, and
gsa-eaas-bpa-requirements-document-1.1.docx