It was produced to assist the Department to gain a greater understanding of the issues raised, and the trends observed, in complaints about the provision of health services in prisons. The Report was well received by the Department and has assisted HaDSCO to identify education and training opportunities for Departmental staff dealing with prison health complaints. This work will be progressed in 2017-18. Mental Health During 2016-17, the Office continued to work with all parties of Complaints the Mental Health Complaints Partnership Agreement (the Partnership Agreement), launched in August 2015, to improve the effective Agreement resolution of complaints about mental health services. This included consultation with the Department of Health, the Mental Health Advocacy Service, the Office of the Chief Psychiatrist and the Mental Health Commission to progress a number of initiatives identified in the Action Plan, included in an addendum to the Agreement. A meeting of member agencies was held to acquit the Action Plan, and to identify actions arising from the Plan that are being operationalised by HaDSCO. Health service In response to the WA Health Reform Program 2015–2020 and the implementation of the in May providers data Health Services Act 2016, collection 2017, the Office briefed the five new Health Service Providers on information the health data collection process for prescribed providers under session section 75 of the Health and Disability Services (Complaints) Act 1995. The session provided an opportunity to clarify the process for the submission of complaints data and reporting requirements as part of this process. Disability In June 2017, HaDSCO hosted a briefing session to support service prescribed disability service providers in submitting their providers data complaints data for 2016-17 under section 48A of the Disability collection Services Act 1993. HaDSCO representatives worked with attendees to provide an overview of the data collection process, briefing session invite input into the reporting that is shared with disability service providers following collection and analyses of data, and have any questions answered. Joint leaning In June 2017, HaDSCO facilitated a joint learning session with sessions with the Health Council and complaints staff at HaDSCO Consumers’ the Health to learn more about each of our respective roles in managing complaints about health services. Consumers’ Council The session provided an opportunity to explore ways to support people to bring their complaints to HaDSCO. Consumer and The Consumer and Carer Reference Group (CCRG), established Carer Reference in 2014, provides consumer and carer perspectives on a range of Group HaDSCO services and functions. With members covering the
It was produced to assist the Department to gain a greater understanding of the issues raised, and the trends observed, in complaints about the provision of health services in prisons. The Report was well received by the Department and has assisted HaDSCO to identify education and training opportunities for Departmental staff dealing with prison health complaints. This work will be progressed in 2017-18. Mental Health Complaints Partnership Agreement During 2016-17, the Office continued to work with all parties of the Mental Health Complaints Partnership Agreement (the Agreement), launched in August 2015, to improve the effective resolution of complaints about mental health services. This included consultation with the Department of Health, the Mental Health Advocacy Service, the Office of the Chief Psychiatrist and the Mental Health Commission to progress a number of initiatives identified in the Action Plan, included in an addendum to the Agreement. A meeting of member agencies was held to acquit the Action Plan, and to identify actions arising from the Plan that are being operationalised by HaDSCO. Health service providers data collection information session In response to the WA Health Reform Program 2015–2020 and the implementation of the Health Services Act 2016, in May 2017, the Office briefed the five new Health Service Providers on the health data collection process for prescribed providers under section 75 of the Health and Disability Services (Complaints) Act 1995. The session provided an opportunity to clarify the process for the submission of complaints data and reporting requirements as part of this process. Disability service providers data collection briefing session In June 2017, HaDSCO hosted a briefing session to support prescribed disability service providers in submitting their complaints data for 2016-17 under section 48A of the Disability Services Act 1993. HaDSCO representatives worked with attendees to provide an overview of the data collection process, invite input into the reporting that is shared with disability service providers following collection and analyses of data, and have any questions answered. Joint leaning sessions with the Health Consumers’ Council In June 2017, HaDSCO facilitated a joint learning session with the Health Consumers’ Council and complaints staff at HaDSCO to learn more about each of our respective roles in managing complaints about health services. The session provided an opportunity to explore ways to support people to bring their complaints to HaDSCO. Consumer and Carer Reference Group The Consumer and Carer Reference Group (CCRG), established in 2014, provides consumer and carer perspectives on a range of HaDSCO services and functions. With members covering the
HaDSCO_2016-17_Annual_Report_Office_performance.docx