Not all applicants who indicate they might need a translator end Translators provide extra support up using one, but if one is required, we will arrange and pay for When lodging disputes, applicants are given the opportunity to the service. request the help of a translator. This can help the applicant In 2016-17, a total of 744 requests for a translator. This was a explain the details of their dispute to us, possibly by translating 19% increase from last year. The languages for which we correspondence. received the most translator requests were Chinese (Cantonese, Mandarin or other dialect) (191) and Arabic (85). Received disputes by language requested Pakistani 3 Polish 3 Language Total Portuguese 3 Mandarin 98 Samoan 3 Chinese 93 Albanian 2 Arabic 85 Ashanti 2 Afrikaans 76 German 2 Cantonese 39 Indonesian (Bahasa) 2 Vietnamese 37 Romanian 2 Persian (Farsi) 34 Tagalog 2 Korean 26 Greek 17 Hindi 17 Italian 16 Turkish 16 Language Total Spanish 13 Tigrigna 2 Punjabi 11 Amharic 1 Serbian 10 Bisaya 1 Dari 9 Creole 1 French 9 Dutch 1 Macedonian 9 Fijian 1 Assyrian 7 Hebrew 1 Sinhalese 7 Hindi-Fijian 1 Thai 7 Hungarian 1 Tamil 6 Kannada 1 Urdu 6 Karen 1 Kurdish 1 Lao 1 Malay 1 Nepalese 1 Language Total Pashto 1 Burmese 5 Pidgin English 1 Croatian 5 Somali 1 Japanese 5 Tongan 1 Russian 5 Wolof (African dialect) 1 Bengali 4 Total 744 Czech 4 Estonian 4 Filipino (Tagalog) 4 Armenian 3 Bosnian 3 Deaf-Sign 3 Gujarati 3 Khmer 3
Translators provide extra support When lodging disputes, applicants are given the opportunity to request the help of a translator. This can help the applicant explain the details of their dispute to us, possibly by translating correspondence. Not all applicants who indicate they might need a translator end up using one, but if one is required, we will arrange and pay for the service. In 2016-17, a total of 744 requests for a translator. This was a 19% increase from last year. The languages for which we received the most translator requests were Chinese (Cantonese, Mandarin or other dialect) (191) and Arabic (85). Received disputes by language requested Language Total Mandarin 98 Chinese 93 Arabic 85 Afrikaans 76 Cantonese 39 Vietnamese 37 Persian (Farsi) 34 Korean 26 Greek 17 Hindi 17 Italian 16 Turkish 16 Spanish 13 Punjabi 11 Serbian 10 Dari 9 French 9 Macedonian 9 Assyrian 7 Sinhalese 7 Thai 7 Tamil 6 Urdu 6 Language Total Burmese 5 Croatian 5 Japanese 5 Russian 5 Bengali 4 Czech 4 Estonian 4 Filipino (Tagalog) 4 Armenian 3 Bosnian 3 Deaf-Sign 3 Gujarati 3 Khmer 3 Pakistani 3 Polish 3 Portuguese 3 Samoan 3 Albanian 2 Ashanti 2 German 2 Indonesian (Bahasa) 2 Romanian 2 Tagalog 2 Language Total Tigrigna 2 Amharic 1 Bisaya 1 Creole 1 Dutch 1 Fijian 1 Hebrew 1 Hindi-Fijian 1 Hungarian 1 Kannada 1 Karen 1 Kurdish 1 Lao 1 Malay 1 Nepalese 1 Pashto 1 Pidgin English 1 Somali 1 Tongan 1 Wolof (African dialect) 1 Total 744
fos-annual-review-20162016-word.docx