Complaints and appeals process An approved accrediting agency will: have a comprehensive complaints and appeals process in place include within their complaints and appeals process mechanisms to escalate issues to the relevant state or territory health care complaints body or the Commission. Assessor workforce An approved accrediting agency will: maintain a rigorous process for the selection, training, support and performance management of assessors provide the assessor workforce with necessary tools and information to effectively perform their role allocates at least two assessors on each assessment, one of which must be a General Practitioner (GP), in accordance with the Medical Board of Australia’s requirements, with a minimum of five-year experience as a vocationally registered GP ensure assessors have and maintain their relevant experience of the general practice sector provide general practices with information on the skills and experience of assessor teams prior to onsite assessments and seek feedback on their suitability ensure processes are in place to declare and manager assessor conflicts of interest to maintain impartiality. Recruitment, training and performance management of assessors An approved accrediting agency will: ensure all assessors recruited and/or contracted to their organisation: maintain their knowledge, skills, and experience with the general practice sector to understand and assess general practices to the RACGP Standards for general practices participate in not less than 2 assessment processes annually, to maintain their accreditation skills and knowledge participate at least annually in the performance development and management processes of the accrediting agency. exclude assessors who do not meet the recruitment requirements set out above from participating in accreditation processes report to the Commission on recruitment and performance of assessors, as outlined below implement a training program on the RACGP Standards for general practices for their assessor workforce that: is held at least annually requires all assessors to attend annually ensures mechanisms are in place to access alternative training and training materials if an assessor does not participate in the scheduled annual training program monitors and reports to the Commission on participation of assessors in training ensures representatives from the Commission and the General Practice Accreditation Coordinating Committee are invited to present during all training on the RACGP Standards for general practices
Complaints and appeals process An approved accrediting agency will: have a comprehensive complaints and appeals process in place include within their complaints and appeals process mechanisms to escalate issues to the relevant state or territory health care complaints body or the Commission. Assessor workforce An approved accrediting agency will: maintain a rigorous process for the selection, training, support and performance management of assessors provide the assessor workforce with necessary tools and information to effectively perform their role allocates at least two assessors on each assessment, one of which must be a General Practitioner (GP), in accordance with the Medical Board of Australia’s requirements, with a minimum of five-year experience as a vocationally registered GP ensure assessors have and maintain their relevant experience of the general practice sector provide general practices with information on the skills and experience of assessor teams prior to onsite assessments and seek feedback on their suitability ensure processes are in place to declare and manager assessor conflicts of interest to maintain impartiality. Recruitment, training and performance management of assessors An approved accrediting agency will: ensure all assessors recruited and/or contracted to their organisation: maintain their knowledge, skills, and experience with the general practice sector to understand and assess general practices to the RACGP Standards for general practices participate in not less than 2 assessment processes annually, to maintain their accreditation skills and knowledge participate at least annually in the performance development and management processes of the accrediting agency. exclude assessors who do not meet the recruitment requirements set out above from participating in accreditation processes report to the Commission on recruitment and performance of assessors, as outlined below implement a training program on the RACGP Standards for general practices for their assessor workforce that: is held at least annually requires all assessors to attend annually ensures mechanisms are in place to access alternative training and training materials if an assessor does not participate in the scheduled annual training program monitors and reports to the Commission on participation of assessors in training ensures representatives from the Commission and the General Practice Accreditation Coordinating Committee are invited to present during all training on the RACGP Standards for general practices
GP-Accreditation-Accrediting-agencies-application-form-May-2017.docx