Compliance and Effectiveness Monitoring Table for this policy Monitoring and audit Process in the Key Performance Method Who By Committee Frequency Learning/ Action Plan policy Indicators (KPI)/ Criteria Timescale for Sample audit of Senior HR Workforce Annually Acknowledge completion of grievance case files Manager not Committee via the receipt within 7 days grievance involved in the HR Strategy Group Arrange meeting process, including case within 14 days appeal process Completion of formal grievance process within 28 days Arrangements for appeal within 14 days Decision Making Case Head of HR Workforce On going Consistent decision Sharing good practice reviews/debriefs Committee via the making Case Review Sessions HR Strategy Group Best practice Management Training
Compliance and Effectiveness Monitoring Table for this policy Process in the policy Monitoring and audit Key Performance Indicators (KPI)/ Criteria Method Who By Committee Frequency Learning/ Action Plan Timescale for completion of grievance process, including appeal process Acknowledge receipt within 7 days Arrange meeting within 14 days Completion of formal grievance process within 28 days Arrangements for appeal within 14 days Sample audit of grievance case files Senior HR Manager not involved in the case Workforce Committee via the HR Strategy Group Annually Decision Making Consistent decision making Best practice Case reviews/debriefs Head of HR Workforce Committee via the HR Strategy Group On going Sharing good practice Case Review Sessions Management Training
final_grievance_policy.docx