ENGLISH EXAM THIRD GRADE – UNIT 1 PART 1 (TELEPHONE COMPLAINT VOICEMAIL) – STUDENT’S NAME: _______________________________________ GROUP: _______ NAME: _____________________________ DATE: ___________________ TEACHER’S SCORE: MARK YOUR ANSWERS HERE R) I have a complaint about food. 1 S) I want to complain about the doctor. T) I'm sorry to say this, but the clean 2 service is terrible. 3 4 1) The bathroom is dirty. 5 2) He arrived 2 hours late for my 6 appointment. 3) There are no vegetarian options 7 available. 8 9 R2, S3, T1 10 R2, S1, T3 R3, S2, T1 INSTRUCTIONS: CHOOSE THE CORRECT ANSWER. R3, S1, T2 PART 1 PUT IN ORDER THE COMPLAINT COMPLETE THE COMPLAINTS O your service was unsatisfactory – P - my name is Wendy Simons “The nurse is _____ all the time!” Q - good afternoon kind R - I am very disappointed because rude helpful Q, R, P, O nice Q, P, R, O P, O, R, Q P, R, O, Q “The doctor always arrives _____!” early. READ THE COMPLAINT AND CHOOSE soon. THE CORRECT SOLUTION late. happy. was in terrible pain yesterday. So I “I repeated my X-rays in a private hospital” hospital _____ “The my lab results!” I want a refund. lost I want an explanation. found I want a free service. paid I want a birthday surprise. happy. MATCH THE PARTS OF A COMPLAINT WITH THE EXAMPLES MATCH THE COMPLAIN WITH THE MOTIVE OR REASON
ENGLISH EXAM – THIRD GRADE UNIT 1 – PART 1 (TELEPHONE COMPLAINT VOICEMAIL) STUDENT’S NAME: _______________________________________ GROUP: _______ TEACHER’S NAME: _____________________________ DATE: ___________________ SCORE: MARK YOUR ANSWERS HERE 1 2 3 4 5 6 7 8 9 10 INSTRUCTIONS: CHOOSE THE CORRECT ANSWER. PART 1 COMPLETE THE COMPLAINTS “The nurse is _____ all the time!” kind rude helpful nice “The doctor always arrives _____!” early. soon. late. happy. “The hospital _____ my lab results!” lost found paid happy. MATCH THE COMPLAIN WITH THE MOTIVE OR REASON R) I have a complaint about food. S) I want to complain about the doctor. T) I'm sorry to say this, but the clean service is terrible. 1) The bathroom is dirty. 2) He arrived 2 hours late for my appointment. 3) There are no vegetarian options available. R2, S3, T1 R2, S1, T3 R3, S2, T1 R3, S1, T2 PUT IN ORDER THE COMPLAINT O – your service was unsatisfactory P - my name is Wendy Simons Q - good afternoon R - I am very disappointed because Q, R, P, O Q, P, R, O P, O, R, Q P, R, O, Q READ THE COMPLAINT AND CHOOSE THE CORRECT SOLUTION “I was in terrible pain yesterday. So I repeated my X-rays in a private hospital” I want a refund. I want an explanation. I want a free service. I want a birthday surprise. MATCH THE PARTS OF A COMPLAINT WITH THE EXAMPLES
13_01_exam_3gu1p1_2017-2018.docx