Service Management & through web service supported Application Program Interface Operations (API). 43 10 2.9 Email as a 2. Service N The Quoter shall provide a 24/7 Helpdesk and Technical support Service Management & services, including during system maintenance windows, to Operations Government Administrators for telephone and email support 43 10 2.10 Email as a 2. Service N The Quoter shall provide automatic alerting to pre-determined Service Management & Government Support Staff in the event of service failure or Operations degraded service 43 10 2.11 Email as a 2. Service N The Quoter shall provide Government Administrators with Service Management & summary reporting and statistics periodically (i.e. monthly or Operations quarterly) and on-demand including: Dashboard reporting on system performance Real-time and historical performance against SLA Account Mailbox and volumes Reporting on Utilization Statistics End Users approaching Mailbox Quota Limits 44 10 2.12 Email as a 2. Service N The Quoter shall support end-user access to support at least the Service Management & functionality described in Mailbox capabilities utilizing the following Operations web browsers: Internet Explorer 7+ Mozilla Firefox 3+ Apple Safari 3++ Google Chrome 10 2.13 Email as a 2. Service N The Quoter shall provide reasonable system limitations on the 44 Service Management & users messaging capabilities including: Operations Maximum message size of at least 25 MB, Allows sending to at least 500 recipients per day. 10 2.14 Email as a 2. Service N The Quoter shall provide Government Administrators with the 44 Service Management & ability to send outbound emails to all email accounts in the event Operations email is used for emergency notifications. 44 10 2.15 Email as a 2. Service N The Quoter shall support the end-user's ability to indicate email Service Management & classification markings in accordance with Controlled Unclassified Operations Information (CUI) as identified by NARA CUI office. See 44 10 2.16 Email as a 2. Service N The Quoter shall provide end-users with account quota limitation
Service Management & Operations through web service supported Application Program Interface (API). 43 10 2.9 Email as a Service 2. Service Management & Operations N The Quoter shall provide a 24/7 Helpdesk and Technical support services, including during system maintenance windows, to Government Administrators for telephone and email support 43 10 2.10 Email as a Service 2. Service Management & Operations N The Quoter shall provide automatic alerting to pre-determined Government Support Staff in the event of service failure or degraded service 43 10 2.11 Email as a Service 2. Service Management & Operations N The Quoter shall provide Government Administrators with summary reporting and statistics periodically (i.e. monthly or quarterly) and on-demand including: Dashboard reporting on system performance Real-time and historical performance against SLA Account Mailbox and volumes Reporting on Utilization Statistics End Users approaching Mailbox Quota Limits 44 10 2.12 Email as a Service 2. Service Management & Operations N The Quoter shall support end-user access to support at least the functionality described in Mailbox capabilities utilizing the following web browsers: Internet Explorer 7+ Mozilla Firefox 3+ Apple Safari 3++ Google Chrome 44 10 2.13 Email as a Service 2. Service Management & Operations N The Quoter shall provide reasonable system limitations on the messaging capabilities including: Maximum message size of at least 25 MB, Allows sending to at least 500 recipients per day. 44 10 2.14 Email as a Service 2. Service Management & Operations N The Quoter shall provide Government Administrators with the ability to send outbound emails to all email accounts in the event email is used for emergency notifications. 44 10 2.15 Email as a Service 2. Service Management & Operations N The Quoter shall support the end-user's ability to indicate email classification markings in accordance with Controlled Unclassified Information (CUI) as identified by NARA CUI office. See 44 10 2.16 Email as a 2. Service N The Quoter shall provide end-users with account quota limitation users
gsa-eaas-bpa-requirements-document-1.1.docx