ANNEX 4 DCCMS Strategy for Service Delivery Action Plan Actions to be Timetable for Strategy element Current level Gap taken to address Lead manager actions to be Resources gap complete 1.) Evaluating user 2 No process for Working group Director Send copies of Internal: needs and decisions engagement; leads to transfer DCCMS to meeting notes to Staff time for all User notes from appoint lead WMO by customer leads requirements stakeholder manager December 2015 Amos, Lucy, not well defined breakout groups Adams, into soft copy Clement template; Send copies of all four working groups (Agriculture, DRM, Energy, Tourism/ Transport) to WMO. Create Create a user database: database on a End of February shared drive; 2016 Record user needs and save these to the shared drive; Contact Roads Authority, Health, other ministries to engage them further (particularly those who did not attend workshop). 2.) Linking service 2 Products not Priority Director Report by End of Internal: Staff development and recorded in stakeholders DCCMS to January 2016 to time for all delivery to user Service level identified: appoint lead service delivery customer leads needs agreements -ESCOM manager champion. e.g. Amos, -Water Boards Adams, Lucy, -Department of Complete by Clement Water Resources August 2016 (DWR) -Health -Tourism -Transport -Lake Services
ANNEX 4 DCCMS Strategy for Service Delivery Action Plan Strategy element Current level Gap Actions to be taken to address gap Lead manager Timetable for actions to be complete Resources 1.) Evaluating user needs and decisions 2 No process for engagement; User requirements not well defined Working group leads to transfer notes from stakeholder breakout groups into soft copy template; Send copies of all four working groups (Agriculture, DRM, Energy, Tourism/ Transport) to WMO. Create a user database on a shared drive; Record user needs and save these to the shared drive; Contact Roads Authority, Health, other ministries to engage them further (particularly those who did not attend workshop). Director DCCMS to appoint lead manager Send copies of meeting notes to WMO by December 2015 Create database: End of February 2016 Internal: Staff time for all customer leads Amos, Lucy, Adams, Clement 2.) Linking service development and delivery to user needs 2 Products not recorded in Service level agreements Priority stakeholders identified: -ESCOM -Water Boards -Department of Water Resources (DWR) -Health -Tourism -Transport -Lake Services Director DCCMS to appoint lead manager Report by End of January 2016 to service delivery champion. Complete by August 2016 Internal: Staff time for all customer leads e.g. Amos, Adams, Lucy, Clement
Finalreport_WMOServiceDeliveryPilot_WorkshopMalawi2015.docx