Individuals were generally supportive of the proposed plan to Links with Healthwatch develop the partnership with Healthwatch The link to Healthwatch provision needs to be clearer as some individuals think they provide advocacy Flexible Agreement that prioritisation would be effective and waiting times appropriate Market engagement Three organisations requested to attend the market engagement day on 19 July 2017, with two further organisations responding to the market testing questionnaire. Table 13 summarises the key themes that emerged against each of the key consultation proposals. Table : Key themes from market engagement Service Key themes proposal Combining Providers were in agreement with combining the three three services into one integrated service. contracts into Agreement that combining the three contracts would result in one contract the following positives: Seamless access for service users, continuity Integration Clients will tell their story once One easy point of contact More efficient triage Better value for money resource allocation, – more efficient 1 service manager to allocate clients to relevant – advocates triage – Opportunity for a partnership/consortium approach Utilise volunteers more Highlighted risks included: TUPE
Links with Healthwatch Individuals were generally supportive of the proposed plan to develop the partnership with Healthwatch The link to Healthwatch provision needs to be clearer as some individuals think they provide advocacy Flexible waiting times Agreement that prioritisation would be effective and appropriate Market engagement Three organisations requested to attend the market engagement day on 19 July 2017, with two further organisations responding to the market testing questionnaire. Table 13 summarises the key themes that emerged against each of the key consultation proposals. Table : Key themes from market engagement Service proposal Key themes Combining three contracts into one contract Providers were in agreement with combining the three services into one integrated service. Agreement that combining the three contracts would result in the following positives: Seamless access for service users, continuity Integration Clients will tell their story once One easy point of contact More efficient triage Better value for money – resource allocation, more efficient 1 service manager – to allocate clients to relevant advocates – triage Opportunity for a partnership/consortium approach Utilise volunteers more Highlighted risks included: TUPE
health-advocacy-services-consultation-report-ask-warwickshire-v1.docx