PERSON SPECIFICATION Scheme Manager FACTORS CRITERIA ESSENTIAL / DESIRABLE Experience of administrative duties E Education; Experience of supervising staff D Training and Experience of working in a housing service E Experience Experience of managing tenancies D Experience of working with customers E Experience of facilitating resident participation D Knowledge Understands and respects diversity and equality of E opportunity Knowledge of services available in the local area that D could be of interest to residents Knowledge of health and safety matters relating to D sheltered housing Understanding of housing management services E Aptitude Computer literate and able to use Microsoft Office E Organised approach to completing tasks and E Ability to prioritise and plan work effectively E Willingness to learn new skills E Can use initiative to find out information and resolve E problems Ability to produce reports, file notes and correspondence E Ability to empathise with, and be sensitive to, the needs E of older people Ability to remain calm under pressure and respond E appropriately in an emergency Competencies Will be required to perform at Level 2 of E Melin’s Competency Framework. A copy is attached for guidance. Special Full Driving Licence and use of car for work E Conditions Enhanced DBS E
PERSON SPECIFICATION Scheme Manager FACTORS CRITERIA ESSENTIAL / DESIRABLE Education; Training and Experience Experience of administrative duties E Experience of supervising staff D Experience of working in a housing service E Experience of managing tenancies D Experience of working with customers E Experience of facilitating resident participation D Knowledge Understands and respects diversity and equality of opportunity E Knowledge of services available in the local area that could be of interest to residents D Knowledge of health and safety matters relating to sheltered housing D Understanding of housing management services E Aptitude Computer literate and able to use Microsoft Office E Organised approach to completing tasks and E Ability to prioritise and plan work effectively E Willingness to learn new skills E Can use initiative to find out information and resolve problems E Ability to produce reports, file notes and correspondence E Ability to empathise with, and be sensitive to, the needs of older people E Ability to remain calm under pressure and respond appropriately in an emergency E Competencies Will be required to perform at Level 2 of Melin’s Competency Framework. A copy is attached for guidance. E Special Conditions Full Driving Licence and use of car for work Enhanced DBS E E
Final_new_PS_-_Scheme_Manager_June_18.docx