Has the movement of our nation from manufacturing to service been affected by quality, either actual or perceived? 10. Summarize Jack Welch’s perspective on the importance of quality. Do Welch’s perspectives strengthen or weaken your confidence in the future of the General Electric Corporation? Why? STRATEGY AT GE” The section: “QUALITY discusses the ongoing plans for quality at GE. The statement is made: To keep GE ahead, managers have devised an array of corporate strategies. They put exceptionally heavy reliance on the quality control program that far outstrips from manufacturing products to supplying efforts, shifting GE’s sales emphasis services, Why do you suppose that this move is being made? The article also says: quality program, which was borrowed from Motorola, Inc., involves training GE’s for four months in statistical and other quality enhancing measures. “Black Belts” The discussion of is discussed on page 9: “Black Belts” Six sigma is a procedure for implementing quality improvement analysis to reduce costs and improve product, service, and process design. Six sigma black belts become supply chain quality consultants who can lead value-adding improvements. The steps in six define, measure, analyze, improve, and control (DMAIC)-related sigma include activities. The GE Website has a discussion of Six Sigma and its use within GE. Six Sigma would be an excellent topic for additional discussion. 11. What is meant by the phrase cost of quality? How can this phrase help a firm address its quality concerns? "QUALITY STRATEGY AT GE" contains the following statement: The article, GE denied that such problems forced GE to adopt its new quality are not program. “We in they said, citing the robust profits. But they conceded that trouble,” “the time wasted, the money wasted, in field fixes, in quality problems, in working things out, across corporate , across the world, is enormous.” Does this give you any insight into the attitudes at GE after Welch’s departure?
Has the movement of our nation from manufacturing to service been affected by quality, either actual or perceived? 10. Summarize Jack Welch’s perspective on the importance of quality. Do Welch’s perspectives strengthen or weaken your confidence in the future of the General Electric Corporation? Why? The section: “QUALITY STRATEGY AT GE” discusses the ongoing plans for quality at GE. The statement is made: To keep GE ahead, managers have devised an array of corporate strategies. They put exceptionally heavy reliance on the quality control program that far outstrips efforts, shifting GE’s sales emphasis from manufacturing products to supplying services, Why do you suppose that this move is being made? The article also says: GE’s quality program, which was borrowed from Motorola, Inc., involves training “Black Belts” for four months in statistical and other quality enhancing measures. The discussion of “Black Belts” is discussed on page 9: Six sigma is a procedure for implementing quality improvement analysis to reduce costs and improve product, service, and process design. Six sigma black belts become supply chain quality consultants who can lead value-adding improvements. The steps in six sigma include define, measure, analyze, improve, and control (DMAIC)-related activities. The GE Website has a discussion of Six Sigma and its use within GE. Six Sigma would be an excellent topic for additional discussion. 11. What is meant by the phrase cost of quality? How can this phrase help a firm address its quality concerns? The article, "QUALITY STRATEGY AT GE" contains the following statement: GE denied that such problems forced GE to adopt its new quality program. “We are not in trouble,” they said, citing the robust profits. But they conceded that “the time wasted, the money wasted, in field fixes, in quality problems, in working things out, across corporate , across the world, is enormous.” Does this give you any insight into the attitudes at GE after Welch’s departure?
foster5_im_ch011.docx