Support Requirements For additional inclusions for amendments to GSM: Contact the IT Service Centre to log a ticket (07) 3735 5555 Log a ticket to the GSM Administration Team by using the following details to classify ticket Service: Business Application Category: Griffith Service Manager Subcategory: Enhancement Source Service Management ‘Cherwell Online Help’ (Cherwell): ‘ITIL 2011 Glossary’ (Axelos): Online resources Visit the Service Management Office website: http://intranet.secure.griffith.edu.au/computing/service-management for self-help resources and reference guides Prepared by: Service Management Office, Digital Solutions Email Last modified: 5 September 2018
Support Requirements For additional inclusions for amendments to GSM: Contact the IT Service Centre to log a ticket (07) 3735 5555 Log a ticket to the GSM Administration Team by using the following details to classify ticket Service: Business Application Category: Griffith Service Manager Subcategory: Enhancement Source ‘Cherwell Service Management Online Help’ (Cherwell): ‘ITIL 2011 Glossary’ (Axelos): Online resources Visit the Service Management Office website: http://intranet.secure.griffith.edu.au/computing/service-management for self-help resources and reference guides Prepared by: Service Management Office, Digital Solutions Email Last modified: 5 September 2018
Griffith-Service-Manager-Glossary.docx