Establish rapport with client to ensure the service in the best interest. client’s Respect the client rights and roles in decisionmaking. Use effective listening skills. Identify and respond to client concerns and needs. Identify when client issues need to be referred to an appropriate health professional. Seek advice and/or monitor/evaluate to resolve any concerns or issues regarding relationship with, and/or service to, clients. Positively, actively and consistently demonstrate respect for differences in all work. Maintain confidentiality and privacy of clients in verbal and written communication. Demonstrate courtesy in all interactions with clients, their visitors, carers and family.
Establish rapport with client to ensure the service in the client’s best interest. Respect the client rights and roles in decisionmaking. Use effective listening skills. Identify and respond to client concerns and needs. Identify when client issues need to be referred to an appropriate health professional. Seek advice and/or monitor/evaluate to resolve any concerns or issues regarding relationship with, and/or service to, clients. Positively, actively and consistently demonstrate respect for differences in all work. Maintain confidentiality and privacy of clients in verbal and written communication. Demonstrate courtesy in all interactions with clients, their visitors, carers and family.
HC1597_CertIII_Hlth_Serv_Asstance.docx