2016-17 at a glance Performance compared with last year Total disputes received Total disputes closed 39,479 20% 16% 39,481 Systemic issues Number of investigations of alleged Financial difficulty disputes resolved breaches of industry codes of practice accepted (with 133 confirmed breaches) 66 2,742 5% 273 Phone calls handled by our contact Number of members team Licensees: 235,372 5,621 10% 2% Visits to our website Authorised credit representatives: 675,246 7,801 13% 3%
2016-17 at a glance Performance compared with last year Total disputes received 39,479 16% Financial difficulty disputes accepted 2,742 5% Number of members Licensees: 5,621 2% Authorised credit representatives: 7,801 3% Total disputes closed 39,481 20% Systemic issues resolved 66 Number of investigations of alleged breaches of industry codes of practice (with 133 confirmed breaches) 273 Phone calls handled by our contact team 235,372 10% Visits to our website 675,246 13%
fos-annual-review-20162016-word.docx