Transparency we will ensure that as far as possible there is openness and clarity in – procurement policy and its delivery. Competitive Supply we will procure using publicly advertised competitions unless there are – convincing reasons to the contrary. Consistency - suppliers can expect that NI Water will apply its procurement policy consistently for its goods, services and works requirements. Effectiveness we will meet the commercial, regulatory and socio-economic goals of – Government in a balanced manner appropriate to the requirement being procured. Efficiency we will carry out all our procurement processes as cost effectively as possible. – Fair Dealing we will treat suppliers fairly including protecting commercial confidentiality – where required. We will not impose unnecessary burdens or constraints on suppliers or potential suppliers. Integrity we will ensure that there is no corruption or collusion with suppliers or others. – Informed Decision Making we will base decisions on complete and accurate information – and monitor requirements to ensure that they are met. Legality we will comply with the Utilities Contracts Regulations where they apply and other – legal requirements. Integration our policies will pay due regard to other environmental, – Government’s economic and social policies rather than cut across them. Responsiveness we will endeavour to meet the aspirations, expectations and needs of the – community served by the procurement. Accountability we will ensure that effective mechanisms are in place to enable the Chief – Executive, as Accounting Officer for NI Water, to discharge their responsibilities on issues of procurement risk and expenditure. Your views We will listen and, where appropriate, act upon your suggestions / comments about the way we carry out NI procurement and how we may improve it. If you have any comments, you Water’s should contact us on the email addresses below:- Operational / Integrated Procurement Team – Engineering Procurement Team - If you have a complaint:- We aim to provide a high quality, efficient and professional service but, occasionally, things can go wrong. If you feel we have fallen short of demonstrating our values or meeting first principles in our dealings with you and you do not receive the standard of service or information you expect or consider you are reasonably entitled to, you should immediately raise the matter with the senior member of staff in the team dealing with the particular procurement exercise. This is Stage 1. This should be in writing, either by post or e-mail, briefly setting out the details of your complaint. Where possible your complaint will be dealt with immediately. If an investigation is needed we will
Transparency – we will ensure that as far as possible there is openness and clarity in procurement policy and its delivery. Competitive Supply – we will procure using publicly advertised competitions unless there are convincing reasons to the contrary. Consistency - suppliers can expect that NI Water will apply its procurement policy consistently for its goods, services and works requirements. Effectiveness – we will meet the commercial, regulatory and socio-economic goals of Government in a balanced manner appropriate to the requirement being procured. Efficiency – we will carry out all our procurement processes as cost effectively as possible. Fair Dealing – we will treat suppliers fairly including protecting commercial confidentiality where required. We will not impose unnecessary burdens or constraints on suppliers or potential suppliers. Integrity – we will ensure that there is no corruption or collusion with suppliers or others. Informed Decision Making – we will base decisions on complete and accurate information and monitor requirements to ensure that they are met. Legality – we will comply with the Utilities Contracts Regulations where they apply and other legal requirements. Integration – our policies will pay due regard to Government’s other environmental, economic and social policies rather than cut across them. Responsiveness – we will endeavour to meet the aspirations, expectations and needs of the community served by the procurement. Accountability – we will ensure that effective mechanisms are in place to enable the Chief Executive, as Accounting Officer for NI Water, to discharge their responsibilities on issues of procurement risk and expenditure. Your views We will listen and, where appropriate, act upon your suggestions / comments about the way we carry out NI Water’s procurement and how we may improve it. If you have any comments, you should contact us on the email addresses below:- Operational / Integrated Procurement Team – Engineering Procurement Team - If you have a complaint:- We aim to provide a high quality, efficient and professional service but, occasionally, things can go wrong. If you feel we have fallen short of demonstrating our values or meeting first principles in our dealings with you and you do not receive the standard of service or information you expect or consider you are reasonably entitled to, you should immediately raise the matter with the senior member of staff in the team dealing with the particular procurement exercise. This is Stage 1. This should be in writing, either by post or e-mail, briefly setting out the details of your complaint. Where possible your complaint will be dealt with immediately. If an investigation is needed we will
G6SupplierComplaintsProcedure.docx