PERSON SPECIFICATION How to be Criteria Essential Desirable assessed Qualifications, Skill level equivalent to achievement Relevant degree (or equivalent Application/ knowledge and of HNC, A-Level, NVQ3 with proven qualification or experience). Interview work experience acquired in relevant experience roles and job-related training. Working knowledge of customer Application/ Demonstrable work experience in a service call management software Interview User Support role with a proven record of Customer Service Application/ Experience of supporting or working Interview with the Agresso Business World software Ability to make effective use of Application/ standard office computer systems Interview including spreadsheets, and Internet. Planning and Able to plan and prioritise a range of Interview organising one’s own, and the team’s, standard and non-standard work activities. Ability to successfully plan and Interview deliver administrative projects over a period of several months. Problem solving Able to identify and solve problems Interview by applying judgement and initiative and initiative to tackle some situations in new ways and by developing improved work methods. Methodical, calm and clear-thinking Interview under pressure Management Able to solicit ideas and opinions to Interview and teamwork help form specific work plans. Able to positively influence the way a Interview team works together. Willingness to follow directions from Interview Head of Financial Systems Communicating Able to elicit information to identify Application/ and influencing specific customer needs. Interview Able to offer proactive advice and Interview guidance. Ability to deal with sensitive Interview information in a confidential manner. Other skills and Attention to detail Interview behaviours Flexible approach Willingness to undertake routine support tasks as well as more challenging items. Special A willingness to learn new skills and Interview requirements undertake appropriate training where required.
PERSON SPECIFICATION Criteria Essential Desirable How to be assessed Qualifications, knowledge and experience Skill level equivalent to achievement of HNC, A-Level, NVQ3 with proven work experience acquired in relevant roles and job-related training. Demonstrable work experience in a User Support role with a proven record of Customer Service Experience of supporting or working with the Agresso Business World software Ability to make effective use of standard office computer systems including spreadsheets, and Internet. Relevant degree (or equivalent qualification or experience). Working knowledge of customer service call management software Application/ Interview Application/ Interview Application/ Interview Application/ Interview Planning and organising Able to plan and prioritise a range of one’s own, and the team’s, standard and non-standard work activities. Ability to successfully plan and deliver administrative projects over a period of several months. Interview Interview Problem solving and initiative Able to identify and solve problems by applying judgement and initiative to tackle some situations in new ways and by developing improved work methods. Methodical, calm and clear-thinking under pressure Interview Interview Management and teamwork Able to solicit ideas and opinions to help form specific work plans. Able to positively influence the way a team works together. Willingness to follow directions from Head of Financial Systems Interview Interview Interview Communicating and influencing Able to elicit information to identify specific customer needs. Able to offer proactive advice and guidance. Ability to deal with sensitive information in a confidential manner. Application/ Interview Interview Interview Other skills and behaviours Attention to detail Flexible approach Willingness to undertake routine support tasks as well as more challenging items. Interview Special requirements A willingness to learn new skills and undertake appropriate training where required. Interview
Financial%20Systems%20Support%20Assistant%20L3%20HR5.docx