The changes or benefits to the clients and/or community of the service delivered by your organisation. Although the intention is usually to achieve a positive long-term outcome, it is important to Outcomes remember that an outcome may also need to be recorded as ‘no or even a depending on the type of change’, ‘negative change’, service and the individual situation. client’s Immediate client changes or benefits, as a result of you providing - Short term outcomes initial assistance. The first SCORE is recorded as close as possible to the start of a client accessing a service. The changes along the way, while the client is accessing your services. This is often where you can start to see changes in - Medium term outcomes behaviour, practice or decisions. SCORE can be recorded at intervals throughout a access to a service. client’s The changes and differences in client circumstances towards the end of receiving services from your organisation. This can be due to - Long-term outcomes well-established changes in knowledge, capability and behaviours. SCORE is recorded towards the end of a client receiving a service. The overall change at the end of the program or activity. This term is sometimes used to describe long-term outcomes, but can also be a Impact broader measure, such as changes to a community or society as a whole. There is no specific way to record this in the Data Exchange. A systematic process to make an evidence-based assessment of an activity, a service delivery program or initiative. For grant recipients, Evaluation evaluation milestones and criteria are set out in their funding agreement. Please note that data reported via the Data Exchange is only one of the components of such an evaluation. A diagram that describes the causal chain between the activities you Program logic deliver and the intended client outcomes. (see Section 3 for more details). Facts which can be measured or demonstrated. Examples in the Data Exchange include client details, outlet information, session dates, service types, demographic information etc. Evidence Through the can be collated on ‘partnership approach’, evidence client outcomes in terms of goals, circumstances and satisfaction, as well as on the meeting of community needs.
Outcomes The changes or benefits to the clients and/or community of the service delivered by your organisation. Although the intention is usually to achieve a positive long-term outcome, it is important to remember that an outcome may also need to be recorded as ‘no change’, or even a ‘negative change’, depending on the type of service and the individual client’s situation. - Short term outcomes Immediate client changes or benefits, as a result of you providing initial assistance. The first SCORE is recorded as close as possible to the start of a client accessing a service. - Medium term outcomes The changes along the way, while the client is accessing your services. This is often where you can start to see changes in behaviour, practice or decisions. SCORE can be recorded at intervals throughout a client’s access to a service. - Long-term outcomes The changes and differences in client circumstances towards the end of receiving services from your organisation. This can be due to well-established changes in knowledge, capability and behaviours. SCORE is recorded towards the end of a client receiving a service. Impact The overall change at the end of the program or activity. This term is sometimes used to describe long-term outcomes, but can also be a broader measure, such as changes to a community or society as a whole. There is no specific way to record this in the Data Exchange. Evaluation A systematic process to make an evidence-based assessment of an activity, a service delivery program or initiative. For grant recipients, evaluation milestones and criteria are set out in their funding agreement. Please note that data reported via the Data Exchange is only one of the components of such an evaluation. Program logic A diagram that describes the causal chain between the activities you deliver and the intended client outcomes. (see Section 3 for more details). Evidence Facts which can be measured or demonstrated. Examples in the Data Exchange include client details, outlet information, session dates, service types, demographic information etc. Through the ‘partnership approach’, evidence can be collated on client outcomes in terms of goals, circumstances and satisfaction, as well as on the meeting of community needs.
Guide-to-measuring-client-outcomes.docx