"The username / Incorrect login details have been entered Please note that your username (edumail address) / password are case password I received sensitive and that the username (edumail address) must be entered in via email don't work lower case. when I try to login to Ensure you have entered the correct logins provided via your User ‘New the LMS (invalid login Notification’ email. error)" If you cannot remember your password click the your “Forgotten username or link and you will be emailed a new password password?” (see Section 3.0-‘Resetting your in the LMS Guide) password’, Contact the ELMO Helpdesk at to check your edumail address and password reactivation status. I click on the Course is not opening may be due to your internet To turn pop-up blocker off do the following: “When module link, nothing browsers pop-up blocker being switched on. In the Internet explorer click on Tools>Internet Options happens” Select the Privacy Tab and uncheck the "Turn Pop-up Blocker on" box. Click OK then refresh the webpage (This can be done by pressing the F5 key). Module loads Slow internet connection, internet connection timing Refresh the page by pressing the F5 key. “My slowly or has out, weak wireless signal, server at full capacity etc. frozen” If using a wireless device, try moving to a different location. Use a different computer or a computer with a different internet
"The username / password I received via email don't work when I try to login to the LMS (invalid login error)" Incorrect login details have been entered Please note that your username (edumail address) / password are case sensitive and that the username (edumail address) must be entered in lower case. Ensure you have entered the correct logins provided via your ‘New User Notification’ email. If you cannot remember your password click the “Forgotten your username or password?” link and you will be emailed a new password (see Section 3.0-‘Resetting your password’, in the LMS Guide) Contact the ELMO Helpdesk at to check your edumail address and password reactivation status. “When I click on the module link, nothing happens” Course is not opening may be due to your internet browsers pop-up blocker being switched on. To turn pop-up blocker off do the following: In the Internet explorer click on Tools>Internet Options Select the Privacy Tab and uncheck the "Turn Pop-up Blocker on" box. Click OK then refresh the webpage (This can be done by pressing the F5 key). “My Module loads slowly or has frozen” Slow internet connection, internet connection timing out, weak wireless signal, server at full capacity etc. Refresh the page by pressing the F5 key. If using a wireless device, try moving to a different location. Use a different computer or a computer with a different internet
guidetoohslms.docx