a collection exists for a particular language when there are at least 1,000 residents speaking that language as their major language at home, but for large LGAs (population over 100,000), a collection exists for a particular language when there are at least 2% of the resident population speaking that language as their major language at home. For LGAs with a very mixed population a higher percentage may be appropriate at the determination of the library manager. a language other than English (LOTE) collection should have at least 100 items. State Library bulk loans are used to provide access to LOTE Comments: collections where there is insufficient demand to warrant the establishment of a collection by the library An English as Second Language collection is established Comments: where the CALD population is greater than 1% of the total LGA population. Services and collections reflect community profiles and Comments: respond to needs identified in community consultations Collections are easily accessible by library users for – Comments: example, bilingual staff, cataloguing in first language, and signage A multicultural communications strategy, appropriate to area Comments: demographics, is integrated into the overall library or council communications program with a level of resources reflective of multicultural requirements To meet the needs of diverse customer groups, a range of Comments: formal and informal monitoring mechanisms is in place, the output from which is used to inform the ongoing planning process Formal audience research is carried out at least biennially to Comments: assess the relevant success of libraries in meeting customer needs
a collection exists for a particular language when there are at least 1,000 residents speaking that language as their major language at home, but for large LGAs (population over 100,000), a collection exists for a particular language when there are at least 2% of the resident population speaking that language as their major language at home. For LGAs with a very mixed population a higher percentage may be appropriate at the determination of the library manager. a language other than English (LOTE) collection should have at least 100 items. State Library bulk loans are used to provide access to LOTE collections where there is insufficient demand to warrant the establishment of a collection by the library Comments: An English as Second Language collection is established where the CALD population is greater than 1% of the total LGA population. Comments: Services and collections reflect community profiles and respond to needs identified in community consultations Comments: Collections are easily accessible by library users – for example, bilingual staff, cataloguing in first language, and signage Comments: A multicultural communications strategy, appropriate to area demographics, is integrated into the overall library or council communications program with a level of resources reflective of multicultural requirements Comments: To meet the needs of diverse customer groups, a range of formal and informal monitoring mechanisms is in place, the output from which is used to inform the ongoing planning process Comments: Formal audience research is carried out at least biennially to assess the relevant success of libraries in meeting customer needs Comments:
g14_worksheet.docx