ITO and BPO in Africa Africa currently has a very small share of the global ITO and BPO markets. However, many African countries are hoping to export ITO and BPO services. In particular, Northern Africa has been increasingly outsourcing IT and business processes to European countries such as France. South Africa is a potentially good destination for UK and Dutch client firms. At the 2010 world Summit, an entire delegation from Ghana came to sell clients on the idea of sourcing work to Africa. Egypt was on the rise as a preferred destination, although in 2011 has made its future less certain. Your group is tasked with explaining the ITO and BPO markets in Africa. Your group should: 1. Provide an overview of the continent: Show us the major countries exporting ITO and BPO services on this continent and showed us the major countries to which they export. 2. Find top 10 suppliers of ITO and BPO services and compared the top suppliers in terms of revenue, number or employees (if possible), services, etc. 3. Focus on one country. For this one country: Describe relevant attributes of the country or countries in terms of GDP relative to the United States ITO/BPO services exports and imports (if possible) Key government policies pertaining to ITO/BPO (tax incentives, government agencies that help promote ITO and BPO). ITO/BPO workforce (e.g., number of graduates per year) Major cities within the country providing ITO/BPO services The quality of the Infrastructure (internet, electricity, roads, air travel, etc).
ITO and BPO in Africa Africa currently has a very small share of the global ITO and BPO markets. However, many African countries are hoping to export ITO and BPO services. In particular, Northern Africa has been increasingly outsourcing IT and business processes to European countries such as France. South Africa is a potentially good destination for UK and Dutch client firms. At the 2010 world Summit, an entire delegation from Ghana came to sell clients on the idea of sourcing work to Africa. Egypt was on the rise as a preferred destination, although in 2011 has made its future less certain. Your group is tasked with explaining the ITO and BPO markets in Africa. Your group should: 1. Provide an overview of the continent: Show us the major countries exporting ITO and BPO services on this continent and showed us the major countries to which they export. 2. Find top 10 suppliers of ITO and BPO services and compared the top suppliers in terms of revenue, number or employees (if possible), services, etc. 3. Focus on one country. For this one country: Describe relevant attributes of the country or countries in terms of GDP relative to the United States ITO/BPO services exports and imports (if possible) Key government policies pertaining to ITO/BPO (tax incentives, government agencies that help promote ITO and BPO). ITO/BPO workforce (e.g., number of graduates per year) Major cities within the country providing ITO/BPO services The quality of the Infrastructure (internet, electricity, roads, air travel, etc).
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