Citizens Advice Calderdale Generalist Advisor /Supervisor Hours: 30 hours per week Salary: £21,000 - £24,000 p.a. pro rata Location: 37 Harrison Road, Halifax Responsible to: Generalist Advice Service Manager Purpose of Post To provide supervision to volunteers and staff working in the delivery of generalist advice to clients at any outlet utilised in Calderdale but primarily at Harrison Rd and Market Stall/Unit. In addition, the provision and delivery of advice at all locations and by all means including face to face, telephone advice line, kiosk and email across a range of debts, welfare benefits and generalist issues including assisting with the completion of forms. Duties of Post To provide supervision across all delivery methods to volunteers and staff who are providing advice to clients covering the full range of debt and welfare benefits and generalist advice. To provide advice to clients covering the full range of debt and welfare benefits and generalist advice. To ensure income maximisation through the take up of appropriate welfare benefits To provide clients with advice and the tools to improve their money management skills or refer as appropriate to other specialist teams internally and externally. To research and explore options and implications so that clients can make informed decisions. To negotiate with third parties such as statutory and non-statutory bodies as appropriate Ensure that the work conforms to the Citizens Advice quality standard and that it reflects and supports the Citizens Advice equality and diversity strategy Professional Development Identify and implement plans for own training and development needs Keep up to date with related issues, available training materials and other resources Prepare for and attend supervision sessions / team meetings / staff meetings as appropriate. Staff and Volunteer Supervision Assist in the recruitment, selection, induction, and training of a small team of support volunteers to assist with the delivery of this role Ensure that ongoing development plans are in place for volunteers working under this role - this will include regular liaison with the training officer. Other Duties Uphold the aims and principles of the Citizens Advice Calderdale service and its equal opportunities policies
Citizens Advice Calderdale Generalist Advisor /Supervisor Hours: 30 hours per week Salary: £21,000 - £24,000 p.a. pro rata Location: 37 Harrison Road, Halifax Responsible to: Generalist Advice Service Manager Purpose of Post To provide supervision to volunteers and staff working in the delivery of generalist advice to clients at any outlet utilised in Calderdale but primarily at Harrison Rd and Market Stall/Unit. In addition, the provision and delivery of advice at all locations and by all means including face to face, telephone advice line, kiosk and email across a range of debts, welfare benefits and generalist issues including assisting with the completion of forms. Duties of Post To provide supervision across all delivery methods to volunteers and staff who are providing advice to clients covering the full range of debt and welfare benefits and generalist advice. To provide advice to clients covering the full range of debt and welfare benefits and generalist advice. To ensure income maximisation through the take up of appropriate welfare benefits To provide clients with advice and the tools to improve their money management skills or refer as appropriate to other specialist teams internally and externally. To research and explore options and implications so that clients can make informed decisions. To negotiate with third parties such as statutory and non-statutory bodies as appropriate Ensure that the work conforms to the Citizens Advice quality standard and that it reflects and supports the Citizens Advice equality and diversity strategy Professional Development Identify and implement plans for own training and development needs Keep up to date with related issues, available training materials and other resources Prepare for and attend supervision sessions / team meetings / staff meetings as appropriate. Staff and Volunteer Supervision Assist in the recruitment, selection, induction, and training of a small team of support volunteers to assist with the delivery of this role Ensure that ongoing development plans are in place for volunteers working under this role - this will include regular liaison with the training officer. Other Duties Uphold the aims and principles of the Citizens Advice Calderdale service and its equal opportunities policies
Generalist-Advisor-Supervisor-2.docx