Aboriginal women; • procedures and manuals; • 83 (over 42%) of the complainants said they • file management were homeless; • documentation; • 185 (over 94%) of the complainants were • data collection; from the Perth metropolitan area; • 81 (over 41%) of the complaints related to Guidelines and Directions transfers; • the adequacy or lack of relevant guidelines • 34 (over 27%) of the complaints related to or directions (in terms of transparency and accountability); priority listings; • 34 (over 27%) of the complaints related to • discretion policy; housing; • directives; • 65 (over 33%) of the complaints lapsed; • procedural fairness; • 46 (over 23%) of the complaints were Adequacy or Provision of Staff Training conciliated/resolved. • anti racism; • cultural awareness; • domestic violence; • internal policy and procedures; • legislation including the Residential Tenancies Act and the Equal Opportunity Act; • Public Sector Standards; • staff, appeals representatives, agents trained; • frequency and consistency, mandatory training; Decisions and/or Decision-Making Processes • assessment of applications; • assessment of tenant liability; • documentation of reasons for decision; • procedural fairness; and • termination of tenancies. You may raise any other matter relevant to the Investigation in your Submission. Analysis of Complaints and Enquiries Received by the Commissioner for Equal Opportunity A content analysis of complaints and inquiries by Aboriginal people against DHW from 2000 to May 2002 (2.5 year period) indicates the following issues: • 196 complaints and enquiries were analysed of which 193 (over 98%) of complainants were Aboriginal people; • 176 (over 89%) of the complainants were
• procedures and manuals; • file management • documentation; • data collection; Guidelines and Directions • the adequacy or lack of relevant guidelines or directions (in terms of transparency and accountability); • discretion policy; • directives; • procedural fairness; Adequacy or Provision of Staff Training • anti racism; • cultural awareness; • domestic violence; • internal policy and procedures; • legislation including the Residential Tenancies Act and the Equal Opportunity Act; • Public Sector Standards; • staff, appeals representatives, agents trained; • frequency and consistency, mandatory training; Decisions and/or Decision-Making Processes • assessment of applications; • assessment of tenant liability; • documentation of reasons for decision; • procedural fairness; and • termination of tenancies. You may raise any other matter relevant to the Investigation in your Submission. Analysis of Complaints and Enquiries Received by the Commissioner for Equal Opportunity A content analysis of complaints and inquiries by Aboriginal people against DHW from 2000 to May 2002 (2.5 year period) indicates the following issues: • 196 complaints and enquiries were analysed of which 193 (over 98%) of complainants were Aboriginal people; • 176 (over 89%) of the complainants were Aboriginal women; • 83 (over 42%) of the complainants said they were homeless; • 185 (over 94%) of the complainants were from the Perth metropolitan area; • 81 (over 41%) of the complaints related to transfers; • 34 (over 27%) of the complaints related to priority listings; • 34 (over 27%) of the complaints related to housing; • 65 (over 33%) of the complaints lapsed; • 46 (over 23%) of the complaints were conciliated/resolved.
finding-a-place---report-on-investigation-into-public-housing-discrimination-2004b53f4c5bde9f62fcb668ff0000be6566.docx