out provision for customers who have experienced a demonstrated hardship (ex. sudden loss of income or other financial/personal setback). UGI calculates a monthly CAP bill based on a percentage of the customer’s income or the average annual bill for the residence, whichever is more household’s gross affordable. The percentage of income CAP Payment is shown in Table 2. Table 2 Calculating Percentage of Income for CAP Payment Amount Household Income Monthly Income % to Pay According to the FPIG 0-50% FPIG 7% of monthly income Household’s FPIG 8% of monthly income Household’s FPIG 9% of monthly income Household’s If a percentage of income amount exceeds the average annual bill for the customer’s residence, the average bill for the residence will be used as the CAP payment customer’s amount. The minimum monthly CAP payment amount is $25 for heating accounts and $15 for non-heating accounts. UGI does not have an annual limit for CAP credits. Thus, UGI CAP customers will be billed the same amount per month, regardless of usage. CAP credits are applied monthly with each full CAP payment. UGI contracts with a number of non-profits to administer its CAP program. These organizations are responsible for accepting CAP applications, verifying eligibility, explaining the benefits of the program to customers, referring participants to other programs, monitoring accounts, and providing energy education sessions to high energy users. In addition, the CAP administering agencies provide education to customers about usage reduction/energy conservation and household budgeting. Recertification for CAP
out provision for customers who have experienced a demonstrated hardship (ex. sudden loss of income or other financial/personal setback). UGI calculates a customer’s monthly CAP bill based on a percentage of the household’s gross income or the average annual bill for the residence, whichever is more affordable. The percentage of income CAP Payment is shown in Table 2. Table 2 Calculating Percentage of Income for CAP Payment Amount Household Income According to the FPIG Monthly Income % to Pay 0-50% FPIG 7% of Household’s monthly income FPIG 8% of Household’s monthly income FPIG 9% of Household’s monthly income If a customer’s percentage of income amount exceeds the average annual bill for the residence, the average bill for the residence will be used as the customer’s CAP payment amount. The minimum monthly CAP payment amount is $25 for heating accounts and $15 for non-heating accounts. UGI does not have an annual limit for CAP credits. Thus, UGI CAP customers will be billed the same amount per month, regardless of usage. CAP credits are applied monthly with each full CAP payment. UGI contracts with a number of non-profits to administer its CAP program. These organizations are responsible for accepting CAP applications, verifying eligibility, explaining the benefits of the program to customers, referring participants to other programs, monitoring accounts, and providing energy education sessions to high energy users. In addition, the CAP administering agencies provide education to customers about usage reduction/energy conservation and household budgeting. Recertification for CAP
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