Patient rights and engagement Overview of what is required Suggested approach Examples of evidence 1.18.3 Mechanisms are in place to align the information provided to patients with their capacity to understand Your community health service should have If you are developing consumer information Relevant documentation from committees and available consumer information and resources other meetings that demonstrate consumer publications locally, obtain and document that have been developed to meet the needs feedback from consumers about information involvement in developing consumer information resources. of the consumer population. publications. Suggested strategies include: discuss publications with consumers in A register of interpreter and other advocacy and These resources may be provided by the support services available to the workforce and waiting rooms overarching health service organisation or your consumers. hold a focus group or workshop with local consumer advocacy organisation. Where Analysis of consumer feedback on resources consumers resources are not available from these sources, developed and distributed by the organisation. make follow-up phone calls to consumers who your community health service should develop have been provided with information your own or adapt relevant resources (see ). Translated consumer information resources available (depending on the consumer profile of publications the service). conduct a survey (electronic, mail or phone) of consumers who have been provided with information publications. If you use publications that have been developed externally, try to source information that has been developed with input from consumers. 1.18.4 Patients and carers are supported to document clear advance care directives and/or treatment-limiting orders Your community health service should put If the overarching health service organisation Policies, procedures and/or protocols on in place mechanisms to inform and support specifies processes for documenting advance advance care directives and care directives and treatment-limiting orders, orders that are consistent with consumers and carers with advance care put these requirements in place locally. jurisdictional guidelines and legislative directives and treatment-limiting orders. requirements. If your community health service is required to The workforce will need to be trained to implement a process, then: Review of consumer clinical records for understand the legal and ethical issues evidence that information on advance care identify senior clinicians and/or managers with associated with drafting and implementing directives was provided to consumers, responsibility for managing the advance care advance care directives and where appropriate. directive system orders. Audit of consumer clinical records that contain engage relevant clinicians and managers to Refer to Item 9.8 in the NSQHS Standard advance care directives or treatment-limiting develop policies, procedures and/or protocols 9: Safety and Quality Improvement Guide.21 orders. for the advance care directive system
Patient rights and engagement Overview of what is required Suggested approach Examples of evidence 1.18.3 Mechanisms are in place to align the information provided to patients with their capacity to understand Your community health service should have available consumer information and resources that have been developed to meet the needs of the consumer population. These resources may be provided by the overarching health service organisation or your local consumer advocacy organisation. Where resources are not available from these sources, your community health service should develop your own or adapt relevant resources (see ). If you are developing consumer information publications locally, obtain and document feedback from consumers about information publications. Suggested strategies include: discuss publications with consumers in waiting rooms hold a focus group or workshop with consumers make follow-up phone calls to consumers who have been provided with information publications conduct a survey (electronic, mail or phone) of consumers who have been provided with information publications. If you use publications that have been developed externally, try to source information that has been developed with input from consumers. Relevant documentation from committees and other meetings that demonstrate consumer involvement in developing consumer information resources. A register of interpreter and other advocacy and support services available to the workforce and consumers. Analysis of consumer feedback on resources developed and distributed by the organisation. Translated consumer information resources available (depending on the consumer profile of the service). 1.18.4 Patients and carers are supported to document clear advance care directives and/or treatment-limiting orders Your community health service should put in place mechanisms to inform and support consumers and carers with advance care directives and treatment-limiting orders. The workforce will need to be trained to understand the legal and ethical issues associated with drafting and implementing advance care directives and orders. Refer to Item 9.8 in the NSQHS Standard 9: Safety and Quality Improvement Guide.21 If the overarching health service organisation specifies processes for documenting advance care directives and treatment-limiting orders, put these requirements in place locally. If your community health service is required to implement a process, then: identify senior clinicians and/or managers with responsibility for managing the advance care directive system engage relevant clinicians and managers to develop policies, procedures and/or protocols for the advance care directive system Policies, procedures and/or protocols on advance care directives and orders that are consistent with jurisdictional guidelines and legislative requirements. Review of consumer clinical records for evidence that information on advance care directives was provided to consumers, where appropriate. Audit of consumer clinical records that contain advance care directives or treatment-limiting orders.
Guide-to-the-NSQHS-Standards-for-community-health-services-February-2016.docx