10 20 unlimited Workflow Workflow can be used in many ways to label posts and route them to the appropriate teams. Depending on your business you may want to ensure some posts get a personalized response while other posts just need to be labeled for reporting purposes. The workflow process you decide on depends on your business goals and objectives. For this next exercise think about how you might apply workflow to route and label incoming posts. Note: To increase processing time, once you establish your workflow procedures, you can convert them to macros. Post Type Workflow process Team Responsible (Example: customer post, competitor mention) (Example: Sentiment, label name)
10 20 unlimited Workflow Workflow can be used in many ways to label posts and route them to the appropriate teams. Depending on your business you may want to ensure some posts get a personalized response while other posts just need to be labeled for reporting purposes. The workflow process you decide on depends on your business goals and objectives. For this next exercise think about how you might apply workflow to route and label incoming posts. Note: To increase processing time, once you establish your workflow procedures, you can convert them to macros. Post Type (Example: customer post, competitor mention) Workflow process (Example: Sentiment, label name) Team Responsible
Getting_Started_with_Social+Studio_Workbook.docx