This document assists Residential Service Providers in tracking all complaints received to inform continuous improvement activities. Date Complainant Complaint Persons Complaint Outcome/Action Policy / Procedures Date Further Action to Follow up with Person’s received Type Issue Involved Requested Taken Affected closed Notified Consider Complainant Remedy 21.2.12 Resident Stolen Resident Items to be Room search 14.1 Rights and 28.2.12 Notified CAS Residents being property AJ returned or completed, Responsibilities Worker and able to go into replaced by statements from all probation Resident 15.3 Respect for other residents’ DK or program involved, officer rooms without DK others property permission Repayment of stolen Staff RL items by DK Updated POC treatment plan
This document assists Residential Service Providers in tracking all complaints received to inform continuous improvement activities. Date received Complainant Type Complaint Issue Persons Involved Complaint Requested Remedy Outcome/Action Taken Policy / Procedures Affected Date closed Person’s Notified Further Action to Consider Follow up with Complainant 21.2.12 Resident Stolen property Resident AJ Resident DK Staff RL Items to be returned or replaced by DK or program Room search completed, statements from all involved, Repayment of stolen items by DK Updated POC treatment plan 14.1 Rights and Responsibilities 15.3 Respect for others property 28.2.12 Notified CAS Worker and probation officer Residents being able to go into other residents’ rooms without permission
Form%208%20-%20Complaint%20Tracking%20Form.DOCX