Customer satisfaction with the general look 75% 73% 75% and feel of local suburban shopping centres Percentage of customers satisfied with the n/a n/a 93% management of sportsgrounds2 Numbers of dogs processed by the Domestic 1,300 1,366 1,300 Animal Shelter3 Percentage of saleable stray and abandoned 90% 92% 90% dogs re-homed Remove abandoned vehicles on unleased land 100% 90% 100% within nine calendar days4 Respond to complaints of public safety issues 100% 100% 100% within 2 days Response and collection of 'sharps' on 100% 100% 100% unleased land within 4 hours Yarralumla Nursery Plant spoilage within industry standard < 10% < 10% < 10% Notes: The below target estimated outcome for 2016-17 reflects the anticipated public concerns related to tree damage from major storm events in 2016-17. This indicator transferred from the Chief Minister, Treasury and Economic Development Directorate (CMTEDD) from 1 July 2017. A quarterly survey of visitors to district sportsgrounds, enclosed sportsgrounds and neighbourhood ovals is undertaken to measure visitors’ satisfaction with how well the sportsground is managed and the standard of the facilities provided by the sportsgrounds. The above target estimated outcome for 2016-17 reflects the increasing numbers of dogs in the ACT due to urban growth. The below target estimated outcome for 2016-17 is a result of increased abandonments due to low scrap metal prices, contractor delays, logistical issues and limitations to capacity and resourcing. Output 2.5: Capital Linen Service Table 15: Accountability Indicators Output 2.5 2016-17 2016-17 2017-18 Targets Estimated Targets Outcome Total tonnes of laundry delivered 7,312 7,165 7,220 Retain certification of Quality Management 100% 100% 100% System Standard AS/NZS ISO 9001:2008
Customer satisfaction with the general look and feel of local suburban shopping centres 75% 73% 75% Percentage of customers satisfied with the management of sportsgrounds2 n/a n/a 93% Numbers of dogs processed by the Domestic Animal Shelter3 1,300 1,366 1,300 Percentage of saleable stray and abandoned dogs re-homed 90% 92% 90% Remove abandoned vehicles on unleased land within nine calendar days4 100% 90% 100% Respond to complaints of public safety issues within 2 days 100% 100% 100% Response and collection of 'sharps' on unleased land within 4 hours 100% 100% 100% Yarralumla Nursery Plant spoilage within industry standard < 10% < 10% < 10% Notes: The below target estimated outcome for 2016-17 reflects the anticipated public concerns related to tree damage from major storm events in 2016-17. This indicator transferred from the Chief Minister, Treasury and Economic Development Directorate (CMTEDD) from 1 July 2017. A quarterly survey of visitors to district sportsgrounds, enclosed sportsgrounds and neighbourhood ovals is undertaken to measure visitors’ satisfaction with how well the sportsground is managed and the standard of the facilities provided by the sportsgrounds. The above target estimated outcome for 2016-17 reflects the increasing numbers of dogs in the ACT due to urban growth. The below target estimated outcome for 2016-17 is a result of increased abandonments due to low scrap metal prices, contractor delays, logistical issues and limitations to capacity and resourcing. Output 2.5: Capital Linen Service Table 15: Accountability Indicators Output 2.5 2016-17 Targets 2016-17 Estimated Outcome 2017-18 Targets Total tonnes of laundry delivered 7,312 7,165 7,220 Retain certification of Quality Management System Standard AS/NZS ISO 9001:2008 100% 100% 100%
H-Budget-Statements.docx