Final meeting minutes Non-compliance 1% of the Basic service must be submitted at the price for the month latest on the 2nd with the anomaly business day following the receipt of GSA comments Draft monthly reports Non-compliance 1% of the Basic service must be submitted to the price for the month GSA at the latest on the with the anomaly 5th business day of the following month Final monthly reports Non-compliance 1% of the Basic service must be submitted at the price for the month latest on the 3rd business with the anomaly day following the receipt of the GSA comments Monthly reports must be Repetitive 5% of the Basic service delivered without after price for the month calculation errors, and notification by GSA with the anomaly free of incorrect procurement officers statements. On-call Standby support (remote/on-site) service Requirements Anomalies Liquidate Damages Liquidate Damages suggested by the GSA proposed by the Tenderer The designated Standby service not 5% of the Basic service standby service must reachable and no call price for the month be reachable within back within 30 minutes with the anomaly the declared working hours Once activated, the Non-compliance 50% discount on the remote and/or on-site work intervention must be performed without delay, unless agreed otherwise with the GSA Required competence In case of Specialist’s No payment (including failure to resolve the mission costs) issue. Minor HW/SW purchasing service
Final meeting minutes must be submitted at the latest on the 2nd business day following the receipt of GSA comments Non-compliance 1% of the Basic service price for the month with the anomaly Draft monthly reports must be submitted to the GSA at the latest on the 5th business day of the following month Non-compliance 1% of the Basic service price for the month with the anomaly Final monthly reports must be submitted at the latest on the 3rd business day following the receipt of the GSA comments Non-compliance 1% of the Basic service price for the month with the anomaly Monthly reports must be delivered without calculation errors, and free of incorrect statements. Repetitive after notification by GSA procurement officers 5% of the Basic service price for the month with the anomaly On-call Standby support (remote/on-site) service Requirements Anomalies Liquidate Damages suggested by the GSA Liquidate Damages proposed by the Tenderer The designated standby service must be reachable within the declared working hours Standby service not reachable and no call back within 30 minutes 5% of the Basic service price for the month with the anomaly Once activated, the remote and/or on-site intervention must be performed without delay, unless agreed otherwise with the GSA Non-compliance 50% discount on the work Required competence In case of Specialist’s failure to resolve the issue. No payment (including mission costs) Minor HW/SW purchasing service
gsa-op-01-17_annex_i.h.1_service_level_agreement_lot_1.docx