SATURDAY OPENING: The patient survey showed that 42% of patients would like to see longer/extended surgery opening hours. Interestingly, 53% answered “no” or “don’t mind” to the question. Despite this, we appreciate it can be difficult for some patients to attend during our normal working hours. Of the options that were offered to patients in the survey Saturday opening was the clear favourite with 41% of votes. Opening every Saturday as opposed to just one Saturday per month as we do currently is certainly something we will seriously consider. The proposal has been placed on the agenda for next months practice meeting (1st April 2014), and will be discussed by the partners. Timescale: Unavailable pending outcome of the meeting. Actioned by: Senior Management Team STAFF PHOTOS & AREAS OF SPECIAL INTEREST/EXPERTISE: Patients have indicated they would find it useful if we not only displayed names and photos of our clinicians but also their particular area of special interest. Knowing a GP has a particular expertise in a certain field will help patients book their appointment with the GP best suited to deal with their problem or condition. This not only potentially improves patient care but could also prevent the patient then needing to book another appointment with another GP because they may be better qualified to deal with it. 51% of patients stated they were not aware we already list all our GPs areas of special interest in the practice booklet (given to patients when they register), on our website and also on the NHSchoices website. It is clear that too many patients are not aware this information is available to them. We will therefore also display this information in reception so that it’s readily available as patients book their appointment at the desk. With regard to displaying photographs of our clinicians (both GPs and nurses) we would like to seek their approval first and this will be discussed at the next practice meeting (scheduled 1st April 2014). If there are no objections then we would look to display them not only in reception but also on our website as well.
SATURDAY OPENING: The patient survey showed that 42% of patients would like to see longer/extended surgery opening hours. Interestingly, 53% answered “no” or “don’t mind” to the question. Despite this, we appreciate it can be difficult for some patients to attend during our normal working hours. Of the options that were offered to patients in the survey Saturday opening was the clear favourite with 41% of votes. Opening every Saturday as opposed to just one Saturday per month as we do currently is certainly something we will seriously consider. The proposal has been placed on the agenda for next months practice meeting (1st April 2014), and will be discussed by the partners. Timescale: Unavailable pending outcome of the meeting. Actioned by: Senior Management Team STAFF PHOTOS & AREAS OF SPECIAL INTEREST/EXPERTISE: Patients have indicated they would find it useful if we not only displayed names and photos of our clinicians but also their particular area of special interest. Knowing a GP has a particular expertise in a certain field will help patients book their appointment with the GP best suited to deal with their problem or condition. This not only potentially improves patient care but could also prevent the patient then needing to book another appointment with another GP because they may be better qualified to deal with it. 51% of patients stated they were not aware we already list all our GPs areas of special interest in the practice booklet (given to patients when they register), on our website and also on the NHSchoices website. It is clear that too many patients are not aware this information is available to them. We will therefore also display this information in reception so that it’s readily available as patients book their appointment at the desk. With regard to displaying photographs of our clinicians (both GPs and nurses) we would like to seek their approval first and this will be discussed at the next practice meeting (scheduled 1st April 2014). If there are no objections then we would look to display them not only in reception but also on our website as well.
Final_PPG_ReportV1.4locked_for_Winyates_Health_Centre_2014.docx