through training and development Implement the principles of the Code of Practice for the Implementation of Principles. Employment of People with Ongoing Disability in the public service Targets Achieved. and ensure compliance with the employment targets under Part 5 of the Disability act 2005. Equality and Diversity is central to the Agency policies Adhere to legislation and Ongoing and procedures. procedures Physical Access Provide clean, accessible public office that ensures privacy, complies with occupational and safety standards and, as part of this, facilitate access for people with disabilities and others with specific needs. Action Indicator Timeline Ensure Office is maintained to Feedback from customers and the required standard for both staff. Ongoing/Annually customers and staff Liaison with parent Dept. with regard to information on staff with disabilities Up-to-date Health and Safety Health and Safety Statements Statements are in place. updated to required legislation Ongoing Adequate procedures are in and implemented accordingly. place for any emergencies Ensure wheelchair accessibility Wheelchair accessibility is to the building provided Wheelchair accessible toilet Wheelchair accessible toilet is provided Information Take a proactive approach in providing information that is clear, timely and accurate, is available at all points of contact, and meets the requirements of people with specific needs. Ensure that the potential offered by Information Technology is fully availed of and that the information available on public service websites follows the guidelines on web publication. Continue the drive for simplification of rules, regulations, forms, information leaflets and procedures. Action Indicator Timeline Ensure language is clear in Feedback from customers and
through training and development Implement the principles of the Code of Practice for the Employment of People with Disability in the public service and ensure compliance with the employment targets under Part 5 of the Disability act 2005. Implementation of Principles. Targets Achieved. Ongoing Equality and Diversity is central to the Agency policies and procedures. Adhere to legislation and procedures Ongoing Physical Access Provide clean, accessible public office that ensures privacy, complies with occupational and safety standards and, as part of this, facilitate access for people with disabilities and others with specific needs. Action Indicator Timeline Ensure Office is maintained to the required standard for both customers and staff Feedback from customers and staff. Liaison with parent Dept. with regard to information on staff with disabilities Ongoing/Annually Up-to-date Health and Safety Statements are in place. Adequate procedures are in place for any emergencies Health and Safety Statements updated to required legislation and implemented accordingly. Ongoing Ensure wheelchair accessibility to the building Wheelchair accessibility is provided Wheelchair accessible toilet Wheelchair accessible toilet is provided Information Take a proactive approach in providing information that is clear, timely and accurate, is available at all points of contact, and meets the requirements of people with specific needs. Ensure that the potential offered by Information Technology is fully availed of and that the information available on public service websites follows the guidelines on web publication. Continue the drive for simplification of rules, regulations, forms, information leaflets and procedures. Action Indicator Timeline Ensure language is clear in Feedback from customers and
Final-Customer-Service-Action-Plan-2016-2018.docx