UNIVERSAL STANDARDS STANDARD MEASURE 1. Access to Services a. Services must be provided irrespective of age, physical Policies and procedures Consumer grievances or mental challenges, creed, criminal history, history of substance use, immigration status, marital status, national origin, race, sexual orientation, gender identity and expression, socioeconomic status, or current/past health conditions. b. Sub-recipients must make translator or interpreter Policies and procedures Program literature in services available for those consumers who need them. applicable language c. Services must be provided in accordance with the Policies and procedures Americans with Disability Act guidelines. For more information, refer to: . d. Sub-recipients must have written instructions for Policies and procedures Informational flyers, handouts consumers on how to access the Sub-recipients after business hours. 2. HIV Continuum of Care a. Sub-recipients must establish formal collaborative Memoranda of Agreement or Memoranda of Understanding agreements with HIV and other service organizations. b. Sub-recipients must inform consumers of the various Informational flyers, handouts, resource manuals, literature HIV services and resources available throughout the Documentation in consumer Transitional Grant Areas, (TGA) records of resources given c. Sub-recipients must have a resource referral and Referral tracking system for each service category tracking system with identified HIV and other service Sub-recipients. 3. Staff Requirements a. Sub-recipients must have written personnel policies Policies and procedures and procedures. b. Sub-recipients must offer to staff and contracted Position descriptions service Sub-recipients their job descriptions that address minimum qualifications, core competencies, and job responsibilities.
UNIVERSAL STANDARDS STANDARD MEASURE 1. Access to Services a. Services must be provided irrespective of age, physical or mental challenges, creed, criminal history, history of substance use, immigration status, marital status, national origin, race, sexual orientation, gender identity and expression, socioeconomic status, or current/past health conditions. Policies and procedures Consumer grievances b. Sub-recipients must make translator or interpreter services available for those consumers who need them. Policies and procedures Program literature in applicable language c. Services must be provided in accordance with the Americans with Disability Act guidelines. For more information, refer to: . Policies and procedures d. Sub-recipients must have written instructions for consumers on how to access the Sub-recipients after business hours. Policies and procedures Informational flyers, handouts 2. HIV Continuum of Care a. Sub-recipients must establish formal collaborative agreements with HIV and other service organizations. Memoranda of Agreement or Memoranda of Understanding b. Sub-recipients must inform consumers of the various HIV services and resources available throughout the Transitional Grant Areas, (TGA) Informational flyers, handouts, resource manuals, literature Documentation in consumer records of resources given c. Sub-recipients must have a resource referral and tracking system with identified HIV and other service Sub-recipients. Referral tracking system for each service category 3. Staff Requirements a. Sub-recipients must have written personnel policies and procedures. Policies and procedures b. Sub-recipients must offer to staff and contracted service Sub-recipients their job descriptions that address minimum qualifications, core competencies, and job responsibilities. Position descriptions
Hartford-TGA-Standard-of-Care-Medical-Transportation-Services.docx