Disputes lodged by consumer representatives Consumer advocates represent people who have a dispute with us and also provide a vital referral pathway for people who represent themselves. Disputes lodged with a representative Disputes referred by a representative 345 855 Financial counsellor 7% 33% from 2015-16 from 2015-16 166 945 Solicitor – 6% 35% community/pro bono from 2015-16 from 2015-16 75 358 Consumer advocate – 19% 22% community/unpaid from 2015-16 from 2015-16 Disputes lodged by top 12 community organisations Four in ten of the disputes lodged by consumer representatives on behalf of applicants came from just 12 organisations in 2016-17. Care Financial Organisation Total Counselling & 14 Consumer Law Centre Legal Aid NSW 50 Consumer Action Law 13 Centre The Salvation Army 33 Moneycare Primary Care Connect 13 Financial Rights Legal 22 Centre St Vincent de Paul 12 Society (WA) Inc Anglicare Victoria 20 Wesley Mission 11 Child & Family 16 Services (CAFS) EACH 15 Organisation Total FMC Mediation and 15 Counselling
Disputes lodged by consumer representatives Consumer advocates represent people who have a dispute with us and also provide a vital referral pathway for people who represent themselves. Disputes lodged with a representative Disputes referred by a representative 345 7% from 2015-16 Financial counsellor 855 33% from 2015-16 166 6% from 2015-16 Solicitor – community/pro bono 945 35% from 2015-16 75 19% from 2015-16 Consumer advocate – community/unpaid 358 22% from 2015-16 Disputes lodged by top 12 community organisations Four in ten of the disputes lodged by consumer representatives on behalf of applicants came from just 12 organisations in 2016-17. Organisation Total Legal Aid NSW 50 The Salvation Army Moneycare 33 Financial Rights Legal Centre 22 Anglicare Victoria 20 Child & Family Services (CAFS) 16 EACH 15 Organisation Total FMC Mediation and Counselling 15 Care Financial Counselling & Consumer Law Centre 14 Consumer Action Law Centre 13 Primary Care Connect 13 St Vincent de Paul Society (WA) Inc 12 Wesley Mission 11
fos-annual-review-20162016-word.docx