This document is under the Change Management Control Policy. between IT Server Hosting Services and Fermilab Support Organizations Description To define the service levels and responsibilities of the IT Server Hosting Service, Fermilab Support Organizations, and system administrators Purpose including specific terms and conditions relative to the standard Service Offering. Applicable to All processes Supersedes N/A Document Tom Ackenhusen Owner Org Computing Sector Owner Effective Date 06-01-2012 Revision Date Annually Version Date Author(s) Approved by Change Summary (if needed) V0.1 08/18/2010 Ken Fidler Initial Draft V0.2 08/27/2010 Tom Ackenhusen Revisions of Draft V2.0 10/04/2010 Rob Kennedy Uniform v2.0 Drafts V3.0 4/13/2012 Paul Tader Transferred to new document format. V4.0 5/30/2012 Tom Ackenhusen Revisions of Draft V5 7/27/2012 Jack Schmidt Tammy Whited Identified Service Offerings, approve from ITSM
This document is under the Change Management Control Policy. Description between IT Server Hosting Services and Fermilab Support Organizations Purpose To define the service levels and responsibilities of the IT Server Hosting Service, Fermilab Support Organizations, and system administrators including specific terms and conditions relative to the standard Service Offering. Applicable to All processes Supersedes N/A Document Owner Tom Ackenhusen Owner Org Computing Sector Effective Date 06-01-2012 Revision Date Annually Version Date Author(s) Approved by (if needed) Change Summary V0.1 08/18/2010 Ken Fidler Initial Draft V0.2 08/27/2010 Tom Ackenhusen Revisions of Draft V2.0 10/04/2010 Rob Kennedy Uniform v2.0 Drafts V3.0 4/13/2012 Paul Tader Transferred to new document format. V4.0 5/30/2012 Tom Ackenhusen Revisions of Draft V5 7/27/2012 Jack Schmidt Tammy Whited Identified Service Offerings, approve from ITSM
FNAL_Server_Hosting_Services_OLA-2012-09.docx