Incident and complaints management Overview of what is required Suggested approach Examples of evidence implement a monitoring and reporting system for open disclosure events provide reports to the governing body about the effectiveness of the open disclosure process review open disclosure events to determine how the program could be improved. 1.16.2 The clinical workforce are trained in open disclosure processes Your community health service should review Incorporate open disclosure into the Orientation manuals, education resources the need to include open disclosure in its and records of attendance at training by orientation, education and training program. the workforce on open disclosure orientation, education and training program. Record participation in training. processes. You will need to monitor participation in training by the workforce. Patient rights and engagement Overview of what is required Suggested approach Examples of evidence 1.17 Implementing through organisational policies and practices a patient charter of rights that is consistent with the current national charter of healthcare rights 1.17.1 The organisation has a charter of patient rights that is consistent with the current national charter of healthcare rights Your community health service should adopt If the overarching health service organisation Policies, procedures and/or protocols regarding the implementation and use of a the Australian Charter of Healthcare Rights66 or has specified the charter of healthcare rights to be used, ensure the requirements of this charter of consumer rights. a charter that is consistent with the Australian charter are being met locally. Charter of Healthcare Rights.66 A charter of consumer rights consistent with If your community health service is required to the Australian Charter of Healthcare Rights66 is available. implement a charter of healthcare rights: identify local manager(s) with responsibility for implementing the charter
Incident and complaints management Overview of what is required Suggested approach Examples of evidence implement a monitoring and reporting system for open disclosure events provide reports to the governing body about the effectiveness of the open disclosure process review open disclosure events to determine how the program could be improved. 1.16.2 The clinical workforce are trained in open disclosure processes Your community health service should review the need to include open disclosure in its orientation, education and training program. You will need to monitor participation in training by the workforce. Incorporate open disclosure into the orientation, education and training program. Record participation in training. Orientation manuals, education resources and records of attendance at training by the workforce on open disclosure processes. Patient rights and engagement Overview of what is required Suggested approach Examples of evidence 1.17 Implementing through organisational policies and practices a patient charter of rights that is consistent with the current national charter of healthcare rights 1.17.1 The organisation has a charter of patient rights that is consistent with the current national charter of healthcare rights Your community health service should adopt the Australian Charter of Healthcare Rights66 or a charter that is consistent with the Australian Charter of Healthcare Rights.66 If the overarching health service organisation has specified the charter of healthcare rights to be used, ensure the requirements of this charter are being met locally. If your community health service is required to implement a charter of healthcare rights: identify local manager(s) with responsibility for implementing the charter Policies, procedures and/or protocols regarding the implementation and use of a charter of consumer rights. A charter of consumer rights consistent with the Australian Charter of Healthcare Rights66 is available.
Guide-to-the-NSQHS-Standards-for-community-health-services-February-2016.docx