Discussion question 10 Actions to Take – Know your stuff / Is it the truth? / Communicate / Share the work / Sidle / Learn to FIRR Catch ‘em being good / Admit when you’re wrong / Be the shield / Do as I do, not as I say What are ways that I can model 1 of these actions in my own day-to-day work? How can I empower staff in all areas to take positive action? What is a barrier (in my self or at my organization) that keeps me from taking action? How can I move past that barrier myself? Activity 2 Learn to FIRR – Fact / Impact / Respect / Request – a tool for communicating _____________________________________________________________________________________ Sample Scenario: one of your staff members is late to work all the time. Fact: “You’ve been late 4 times in the last 2 weeks.” Impact: “When you’re late it’s really difficult to get the library opened on time.” Respect: “I understand that it can be difficult to get here on time, it’s hard for me sometimes too.” Request: “I need you to be here on time over the next 2 weeks or we’ll need to meet again.” _____________________________________________________________________________________ Now it’s your turn! Think of a time when you’ve needed to discuss an issue with your staff or colleage. My Scenario: Fact: Impact: Respect: Request: Discussion question When someone is talking down to patrons, how can I translate that into a productive learning experience at that moment? Later in the day? How can I share appreciation for a job well done?
Discussion question 10 Actions to Take – Know your stuff / Is it the truth? / Communicate / Share the work / Sidle / Learn to FIRR Catch ‘em being good / Admit when you’re wrong / Be the shield / Do as I do, not as I say What are ways that I can model 1 of these actions in my own day-to-day work? How can I empower staff in all areas to take positive action? What is a barrier (in my self or at my organization) that keeps me from taking action? How can I move past that barrier myself? Activity 2 Learn to FIRR – Fact / Impact / Respect / Request – a tool for communicating _____________________________________________________________________________________ Sample Scenario: one of your staff members is late to work all the time. Fact: “You’ve been late 4 times in the last 2 weeks.” Impact: “When you’re late it’s really difficult to get the library opened on time.” Respect: “I understand that it can be difficult to get here on time, it’s hard for me sometimes too.” Request: “I need you to be here on time over the next 2 weeks or we’ll need to meet again.” _____________________________________________________________________________________ Now it’s your turn! Think of a time when you’ve needed to discuss an issue with your staff or colleage. My Scenario: Fact: Impact: Respect: Request: Discussion question When someone is talking down to patrons, how can I translate that into a productive learning experience at that moment? Later in the day? How can I share appreciation for a job well done?
Guide_Skills_for_the_Everyday_Leader.docx