Council and to external customers to facilitate the achievement by the Council of its strategic and operational objectives Provision of a comprehensive and value for money advisory, assurance, regulatory and information technology service that has Outcome: measurably improved the effectiveness of the Council’s frontline and corporate services. No client service or corporate deadlines Being efficient, effective and Council Strategy missed as a result of failure from G&I Service innovative, Partners Working theme Together What does success look like? Number of justified formal complaints over service delivery standards Organisational Framework Positive Governance Strategy Theme Cross service activity? N/A Current 2020 Frequency (M / Currently avail Measure(s)of success Benchmark position proposed Q / A) (Y/N) G&I_PI_11b Number of justified formal complaints over service Green 0 N/A Quarterly N delivery standards
Council and to external customers to facilitate the achievement by the Council of its strategic and operational objectives Outcome: Provision of a comprehensive and value for money advisory, assurance, regulatory and information technology service that has measurably improved the effectiveness of the Council’s frontline and corporate services. What does success look like? No client service or corporate deadlines missed as a result of failure from G&I Service Number of justified formal complaints over service delivery standards Council Strategy theme Being efficient, effective and innovative, Partners Working Together Organisational Framework Theme Positive Governance Strategy Cross service activity? N/A Measure(s)of success Current position 2020 proposed Benchmark Frequency (M / Q / A) Currently avail (Y/N) G&I_PI_11b Number of justified formal complaints over service delivery standards Green 0 N/A Quarterly N
governance-and-information-service-plan-2016-2017-final-version.docx