Abandonment Rate of less than 3%. Performance each percentage Measurement point, or fraction Measurements must Time over which Report Card (Report thereof, over 3%. be State-specific or standard is Card to be for only the service measured: Quarter. submitted by the center handling the Offeror). State account. Frequency of report: Quarterly Processing of Plan will process Report Card - 0.20% of fees for Enrollment Eligibility electronic Vendor to maintain each calendar day, Update Information interchange of State log for review by the or portion thereof, received on a daily enrollment State's contract of delay basis information by 5:00 auditor. PM of the business Frequency of report: day after receipt. Quarterly Time over which standard is measured: Quarter Contractor Attendance by plan Sign-in sheets at 0.05% of fees for attendance at representatives meetings. each scheduled Open trained on State of meeting date that Frequency of report: Enrollment Maryland plan vendor fails to arrive Annually meetings. benefits at 100% of on time and/or does meetings scheduled not meet the by the State, for required standards. 100% of the meeting's duration. Representative must arrive 30 minutes before start of scheduled event. Display must be organized and include appropriate covering of table. Representatives must have adequate communication materials available to meet member demand. Representative must have detailed plan knowledge, interact with members, and exhibit professional
Abandonment Rate Measurements must be State-specific or for only the service center handling the State account. of less than 3%. Time over which standard is measured: Quarter. Performance Measurement Report Card (Report Card to be submitted by the Offeror). Frequency of report: Quarterly each percentage point, or fraction thereof, over 3%. Processing of Enrollment Eligibility Update Information received on a daily basis Plan will process electronic interchange of State enrollment information by 5:00 PM of the business day after receipt. Time over which standard is measured: Quarter Report Card - Vendor to maintain log for review by the State's contract auditor. Frequency of report: Quarterly 0.20% of fees for each calendar day, or portion thereof, of delay Contractor attendance at Open Enrollment meetings. Attendance by plan representatives trained on State of Maryland plan benefits at 100% of meetings scheduled by the State, for 100% of the meeting's duration. Representative must arrive 30 minutes before start of scheduled event. Display must be organized and include appropriate covering of table. Representatives must have adequate communication materials available to meet member demand. Representative must have detailed plan knowledge, interact with members, and exhibit professional Sign-in sheets at meetings. Frequency of report: Annually 0.05% of fees for each scheduled meeting date that vendor fails to arrive on time and/or does not meet the required standards.
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