Person Specification - Front of House Supervisor Desirable Criteria Essential Skills √ Able to work within the facility’s business plan and established financial knowledge procedures and have a good standards of numerical ability (A,I) & abilities √ Marketing and promotional skills (A,I) Knowledge of Health, Safety and Hygiene issues relating to catering √ management and facility management including HSE, GDPR, HACCP, COSSH and FSA Safer Food Better Business (A,I) √ Proven ability in staff supervision and setting standards (A,I,) √ Ability to deliver and develop staff training programs/inductions. √ Ability to recognise opportunities to improve service delivery and effectively plan and deliver continuous improvement (A,I) √ Confidence in using Computer systems (A,I,) √ Ability to work under pressure in a busy customer facing environment, balancing work tasks and issues whilst prioritising and managing deadlines √ (A,I) Ability to maintain high levels of customer service/Customer care, lead and √ set excellent standards (A,I) Ability to communicate to a high standard both verbally and in writing to √ both staff and members of the public (A,I,) Ability to work with numbers and a small budget within established financial procedures. (A,I) Experience √ Experience of supervising and/or managing a team (A,I) Recent experience of working within a Leisure, Hospitality or customer √ facing environment I.e. catering, reception (A,I) √ Experience of working with Computer systems and/or Till system (A,I) Qualifications NVQ Level 3 supervisory qualification or equivalent (or working towards) √ & Training (A,DE) √ Personal Licensee’s Certificate (Site dependant) (A,DE) √ Basic Food Hygiene Certificate (Site dependant) (A,DE) Other Able to work as part of a flexible rota system involving √ evening/weekend/callout work (A,I) √ Able to work at other sites if required at short notice (A,I) Last Review Approved Reviewed by: Becky Unsworth, Trading FM Agreed by: Ronnie Erskine, HR Manager Date: 10 July 2018 Date: 10 July 2018 A – Application I – Interview DE – Documentary Evidence
Person Specification - Front of House Supervisor Criteria Essential Desirable Skills knowledge & abilities Able to work within the facility’s business plan and established financial procedures and have a good standards of numerical ability (A,I) Marketing and promotional skills (A,I) Knowledge of Health, Safety and Hygiene issues relating to catering management and facility management including HSE, GDPR, HACCP, COSSH and FSA Safer Food Better Business (A,I) Proven ability in staff supervision and setting standards (A,I,) Ability to deliver and develop staff training programs/inductions. Ability to recognise opportunities to improve service delivery and effectively plan and deliver continuous improvement (A,I) Confidence in using Computer systems (A,I,) Ability to work under pressure in a busy customer facing environment, balancing work tasks and issues whilst prioritising and managing deadlines (A,I) Ability to maintain high levels of customer service/Customer care, lead and set excellent standards (A,I) Ability to communicate to a high standard both verbally and in writing to both staff and members of the public (A,I,) Ability to work with numbers and a small budget within established financial procedures. (A,I) √ √ √ √ √ √ √ √ √ √ √ Experience Experience of supervising and/or managing a team (A,I) Recent experience of working within a Leisure, Hospitality or customer facing environment I.e. catering, reception (A,I) Experience of working with Computer systems and/or Till system (A,I) √ √ √ Qualifications & Training NVQ Level 3 supervisory qualification or equivalent (or working towards) (A,DE) Personal Licensee’s Certificate (Site dependant) (A,DE) Basic Food Hygiene Certificate (Site dependant) (A,DE) √ √ √ Other Able to work as part of a flexible rota system involving evening/weekend/callout work (A,I) Able to work at other sites if required at short notice (A,I) √ √ Last Review Approved Reviewed by: Becky Unsworth, Trading FM Agreed by: Ronnie Erskine, HR Manager Date: 10 July 2018 Date: 10 July 2018 A – Application I – Interview DE – Documentary Evidence
Front_Of_House_Supervisor_-_HLC_-_27.07.18.docx