Communication Definition: Respectfully listens to others to gain a full understanding of issues; comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas; appropriately adapts his/her message, style, and tone to accommodate a variety of audiences Unsatisfactory Successful Performer - Successful Performer Successful Performer - Exceptional Performer Performer Minus Plus Talks over others; Occasionally talks over Actively listens to Effectively listens and Presents an open and demonstrates an others; has difficulty in and customers to empathizes with others; accepting persona that unwillingness to listen to putting him/herself in put him/herself in other respectful of others views allows even the most others and is in other shoes; may shoes to gain a and insights reluctant person to express “stubborn” people’s people’s holding on to his/her own be unwilling to consider better understanding of his/her views perspective without the views and insights what they are saying considering other others people’s views and insights Takes inappropriate action Occasionally misinterprets Comprehends written and Effectively and consistently Assists others in because he/she written and/or oral oral information and comprehends written and comprehending written and misinterprets written and/or information which may direction and takes oral information and oral information and oral information and lead to inappropriate appropriate action direction; helps others to directions so they can take directions action do the same appropriate action Tends to conceal Inconsistently Communicates intentions, Proactively initiates Encourages an open information or ideas communicates intentions, ideas and feelings openly consistent and direct exchange of ideas and “hold close to the ideas and feelings and directly communication and an different points of view; chest” exchange of ideas and communicates honestly points of view and truthfully, in a manner, regardless of how unwelcome or uncomfortable it is Develops written and/or oral Communications, both Delivers accurate and clear Consistently delivers Delivers accurate, clear, communications that are written and/or oral, are messages orally and/or in accurate, clear and and concise messages that confusing, void of critical sometimes unclear or writing to effectively inform concise messages orally inform and frequently messages, and/or confusing others and/or in writing to persuade others to take misrepresent the facts effectively inform others action
Communication Definition: Respectfully listens to others to gain a full understanding of issues; comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas; appropriately adapts his/her message, style, and tone to accommodate a variety of audiences Unsatisfactory Performer Successful Performer - Minus Successful Performer Successful Performer - Plus Exceptional Performer Talks over others; demonstrates an unwillingness to listen to others and is “stubborn” in holding on to his/her own perspective without considering other people’s views and insights Occasionally talks over others; has difficulty in putting him/herself in other people’s shoes; may be unwilling to consider the views and insights others Actively listens to and customers to put him/herself in other people’s shoes to gain a better understanding of what they are saying Effectively listens and empathizes with others; respectful of others views and insights Presents an open and accepting persona that allows even the most reluctant person to express his/her views Takes inappropriate action because he/she misinterprets written and/or oral information and directions Occasionally misinterprets written and/or oral information which may lead to inappropriate action Comprehends written and oral information and direction and takes appropriate action Effectively and consistently comprehends written and oral information and direction; helps others to do the same Assists others in comprehending written and oral information and directions so they can take appropriate action Tends to conceal information or “hold ideas close to the chest” Inconsistently communicates intentions, ideas and feelings Communicates intentions, ideas and feelings openly and directly Proactively initiates consistent and direct communication and an exchange of ideas and points of view Encourages an open exchange of ideas and different points of view; communicates honestly and truthfully, in a manner, regardless of how unwelcome or uncomfortable it is Develops written and/or oral communications that are confusing, void of critical messages, and/or misrepresent the facts Communications, both written and/or oral, are sometimes unclear or confusing Delivers accurate and clear messages orally and/or in writing to effectively inform others Consistently delivers accurate, clear and concise messages orally and/or in writing to effectively inform others Delivers accurate, clear, and concise messages that inform and frequently persuade others to take action
GeorgiaPMPCompetencyOverviewandDictionary.docx