cultural interpreters referral to specialists. 2.2 Identify areas of mistrust or conflict that may require Q2 Task 1 1.7, 1.9 conflict resolution. 2.3 Identify need to include additional people including Q2 Task 1 1.7. 1.9 trusted friends, case workers, family members or adults. 2.4 Select from a range of appropriate communication Q2 Task 1 1.1, 1.7. 1.8 strategies and employ to: establish rapport exchange information facilitate resolution of issues defuse potentially difficult situations. 2.5 Apply effective communication where appropriate to Q2 Task 1 1.18 provide a brief intervention. 2.6 Give feedback and advice in a way which reflects current Q2 Task 1 1.5 identified good practice. 2.7 Show due regard to individual differences, needs and Q2 Task 1 1.10 rights in communicating with clients and colleagues. 2.8 Communicate referrals to other staff, manager or Q2 Task 1 1.3 specialist services as appropriate to ensure duty of care responsibilities are met in situations where breakdowns in communication occur.
cultural interpreters referral to specialists. 2.2 Identify areas of mistrust or conflict that may require conflict resolution. Q2 Task 1 1.7, 1.9 2.3 Identify need to include additional people including trusted friends, case workers, family members or adults. Q2 Task 1 1.7. 1.9 2.4 Select from a range of appropriate communication strategies and employ to: establish rapport exchange information facilitate resolution of issues defuse potentially difficult situations. Q2 Task 1 1.1, 1.7. 1.8 2.5 Apply effective communication where appropriate to provide a brief intervention. Q2 Task 1 1.18 2.6 Give feedback and advice in a way which reflects current identified good practice. Q2 Task 1 1.5 2.7 Show due regard to individual differences, needs and rights in communicating with clients and colleagues. Q2 Task 1 1.10 2.8 Communicate referrals to other staff, manager or specialist services as appropriate to ensure duty of care responsibilities are met in situations where breakdowns in communication occur. Q2 Task 1 1.3
HC1507_Cert%20IV%20Aged%20Care_Disability.docx