develop and deliver speeches. HE.16 HE.17 participate in meetings using parliamentary procedure. HE.18 attend leadership conferences and training (local, state and/or national). HE.19 volunteer in community service opportunities. HE.20 participate in career development events. Skill Set Patient/Client Customer Service Knowledge Objectives Students will demonstrate knowledge of HE.21 customer service. patient/client satisfaction. patient/client needs assessment. quality for services. Performance Objectives Students will HE.22 demonstrate respectful and empathetic treatment of all patients/clients. hear and work to resolve complaints from patients/clients or the public. HE.23 HE.24 check completed work for spelling, punctuation and format. greet visitors or callers and handle their inquiries or direct them to the HE.25 appropriate persons according to their needs. HE.26 answer inquiries pertaining to patient/client care policies and services and work to resolve patient/client complaints. measure and assess patient/client and employee satisfaction. HE.27 HE.28 confer with patients/clients by telephone or in person to provide information about health care or services, take orders from superiors, obtain details of complaints and forward to instructor/supervisor. HE.29 keep records of patient/client interactions, recording details of inquiries, complaints or comments, as well as actions taken per health care institution guidelines. check to ensure that appropriate changes were made to work toward resolving HE.30 patient’s/client problems. HE.31 describe points of patient/client safety and respond to questions. HE.32 investigate and work to resolve complaints regarding food quality, service or patient/client care within your scope of practice. HE.33 identify the characteristics of each health care industry’s target market. Literacy and Numeracy Skill Set Knowledge objectives Students will demonstrate knowledge of HE.34 literacy and numeracy skills required to solve complex. real-world problems associated with their career/technical content area. improve their thinking and reasoning skills.
HE.16 HE.17 HE.18 HE.19 HE.20 develop and deliver speeches. participate in meetings using parliamentary procedure. attend leadership conferences and training (local, state and/or national). volunteer in community service opportunities. participate in career development events. Skill Set Patient/Client Customer Service Knowledge Objectives HE.21 Students will demonstrate knowledge of customer service. patient/client satisfaction. patient/client needs assessment. quality for services. Performance Objectives HE.22 HE.23 HE.24 HE.25 HE.26 HE.27 HE.28 HE.29 HE.30 HE.31 HE.32 HE.33 Students will demonstrate respectful and empathetic treatment of all patients/clients. hear and work to resolve complaints from patients/clients or the public. check completed work for spelling, punctuation and format. greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. answer inquiries pertaining to patient/client care policies and services and work to resolve patient/client complaints. measure and assess patient/client and employee satisfaction. confer with patients/clients by telephone or in person to provide information about health care or services, take orders from superiors, obtain details of complaints and forward to instructor/supervisor. keep records of patient/client interactions, recording details of inquiries, complaints or comments, as well as actions taken per health care institution guidelines. check to ensure that appropriate changes were made to work toward resolving patient’s/client problems. describe points of patient/client safety and respond to questions. investigate and work to resolve complaints regarding food quality, service or patient/client care within your scope of practice. identify the characteristics of each health care industry’s target market. Skill Set Literacy and Numeracy Knowledge objectives HE.34 Students will demonstrate knowledge of literacy and numeracy skills required to solve complex. real-world problems associated with their career/technical content area. improve their thinking and reasoning skills.
HE0718DiagnosticServices_006.docx