Core Competence 3 – Providing a Stakeholder Focus Level 1. Responds to stakeholder (Stakeholders are those with whom CPA UK does needs and meets their expectations. business; within and without Parliament, within and Responds quickly to stakeholder without UK). Focuses on the needs and satisfaction of requests and keeps stakeholder stakeholders; delivers a high quality service that is updated on progress tailored to meet their needs and expectations. Meets commitments to stakeholder Handles difficult stakeholder with discretion, tact and diplomacy Is polite and courteous when responding to stakeholder enquiries Presents a professional image to the stakeholders Core Competence 4 – Continuous Improvement. Level 1. Maintains and develops Continually seeks ways to increase her / his effectiveness personal effectiveness and and efficiency; proactively finds ways to improve work efficiency; recognizes where work processes and products, methods and systems; improvements can be made; adapts recognises, adapts and responds to the need for change; to change. uses her / his initiative. Checks accuracy and quality of own work to ensure it meets expected standards Accepts and adapts to change Develops own skills and knowledge to improve performance Makes constructive suggestions to improve processes or work practices Sets and maintains high standards for her / himself Core Competence 5 – Working with People. Builds strong Level 2. Builds good relationships and collaborative working relationships to achieve cooperation with others; removes common goals; involves and supports others; shares barriers to effective information and best practice. working relationships.
Core Competence 3 – Providing a Stakeholder Focus (Stakeholders are those with whom CPA UK does business; within and without Parliament, within and without UK). Focuses on the needs and satisfaction of stakeholders; delivers a high quality service that is tailored to meet their needs and expectations. Level 1. Responds to stakeholder needs and meets their expectations. Responds quickly to stakeholder requests and keeps stakeholder updated on progress Meets commitments to stakeholder Handles difficult stakeholder with discretion, tact and diplomacy Is polite and courteous when responding to stakeholder enquiries Presents a professional image to the stakeholders Core Competence 4 – Continuous Improvement. Continually seeks ways to increase her / his effectiveness and efficiency; proactively finds ways to improve work processes and products, methods and systems; recognises, adapts and responds to the need for change; uses her / his initiative. Level 1. Maintains and develops personal effectiveness and efficiency; recognizes where work improvements can be made; adapts to change. Checks accuracy and quality of own work to ensure it meets expected standards Accepts and adapts to change Develops own skills and knowledge to improve performance Makes constructive suggestions to improve processes or work practices Sets and maintains high standards for her / himself Core Competence 5 – Working with People. Builds strong collaborative working relationships to achieve common goals; involves and supports others; shares information and best practice. Level 2. Builds good relationships and cooperation with others; removes barriers to effective working relationships.
finance-admin-assistant-job-description-grade-d1.docx