6 INDEPENDENT ENGINEER SERVICE STANDARDS 6.1 Engineers will operate to the following Service Standards and exercise impartial independent judgement as though operating as an independent expert responsible to the Court. They will receive instructions from the CHO but these should be considered to be jointly from the insurer who in turn agrees to pay a contribution of up “at fault” to £50 plus VAT toward the fee and associated expenses. engineer’s The report will not normally be supplied to the insurer until engineer’s the invoicing stage; however, individual insurers can request the report when it is first available. 6.2 The engineer should liaise with the at fault insurer if the supply driver’s of parts is delayed as they may have facilities to assist. 6.3 The Service Standards are: (i) Vehicle to be inspected within 2 working days of instruction, except in exceptional circumstances, and report submitted by to instructing CHO within 2 working days of inspection Vehicle repair time to be based on times or an “Thatcham” agreed computer estimating program if available (iii) Hourly labour rate to be reasonable and appropriate figure “A based on geographic location and bodyshop The facilities”. repair figure should not be influenced by who gave the instructions on the basis that the engineer is independent and not a representative of one or other party. The engineer should negotiate appropriate market discounts to the retail rates charged by a garage including ensuring that all standard market discounts and commissions are passed on to the insurer, including labour, parts, paint and materials and fee. engineer’s The rates should not be out of line with the rates available in the locality in question. (iv) report will record instruction date Engineer’s (v) Repair period (including parts delivery if vehicle unroadworthy) to be agreed with bodyshop at time of vehicle inspection report to identify whether damaged vehicle Engineer’s roadworthy (including consideration of temporary repairs) plus Number of repair hours agreed Hourly rate agreed Repair period agreed (vi) Total loss valuations to be based on appropriate vehicle guides and local knowledge (vii) report to identify where repair cost exceeds 66% of Engineer’s vehicle value or significant delay likely for required parts (viii) Bodyshop to liaise with engineer in event of parts delay or additional work being required. Where required, any follow-up inspection and revised report issued within 3 working days of notification
6 INDEPENDENT ENGINEER SERVICE STANDARDS 6.1 Engineers will operate to the following Service Standards and exercise impartial independent judgement as though operating as an independent expert responsible to the Court. They will receive instructions from the CHO but these should be considered to be jointly from the “at fault” insurer who in turn agrees to pay a contribution of up to £50 plus VAT toward the engineer’s fee and associated expenses. The engineer’s report will not normally be supplied to the insurer until the invoicing stage; however, individual insurers can request the report when it is first available. 6.2 The engineer should liaise with the at fault driver’s insurer if the supply of parts is delayed as they may have facilities to assist. 6.3 The Service Standards are: (i) Vehicle to be inspected within 2 working days of instruction, except in exceptional circumstances, and report submitted by to instructing CHO within 2 working days of inspection Vehicle repair time to be based on “Thatcham” times or an agreed computer estimating program if available (iii) Hourly labour rate to be “A reasonable and appropriate figure based on geographic location and bodyshop facilities”. The repair figure should not be influenced by who gave the instructions on the basis that the engineer is independent and not a representative of one or other party. The engineer should negotiate appropriate market discounts to the retail rates charged by a garage including ensuring that all standard market discounts and commissions are passed on to the insurer, including labour, parts, paint and materials and engineer’s fee. The rates should not be out of line with the rates available in the locality in question. (iv) Engineer’s report will record instruction date (v) Repair period (including parts delivery if vehicle unroadworthy) to be agreed with bodyshop at time of vehicle inspection Engineer’s report to identify whether damaged vehicle roadworthy (including consideration of temporary repairs) plus Number of repair hours agreed Hourly rate agreed Repair period agreed (vi) Total loss valuations to be based on appropriate vehicle guides and local knowledge (vii) Engineer’s report to identify where repair cost exceeds 66% of vehicle value or significant delay likely for required parts (viii) Bodyshop to liaise with engineer in event of parts delay or additional work being required. Where required, any follow-up inspection and revised report issued within 3 working days of notification
GTA_new_wording_27_9_2017.docx