The questionnaire should be completed annually by the end of March and a summary sent to us by fax, post or e-mail. Complaints Each pharmacy contractor must prepare an annual report for each year, ending 31 March. The annual report must be available to any person on request and the pharmacy contractor must also send a copy of its annual report to NHS England as soon as reasonably practicable after the end of the year to which the report relates. To assist pharmacies, PSNC has prepared a template summary of complaints, which can be used as an index of complaints as they are received and closed. All the information necessary to produce the annual report can then be collated from this summary at the end of each year. Please send copies of these reports to us, preferably by e-mail. NHS England Contact Centre (previously PALS) From April 2013, a new service handling general enquires, complaints and FOI requests has become fully operational within England. The NHS England Contact Centre is the first point of contact for the general public, NHS personnel, MPs, journalists and colleagues within internal and external partnership organisations. All access routes into the contact centre are detailed below: Telephone: 0300 311 22 33 E-Mail: NHS England, PO Box 16738h REDDITCH, B97 9PT The service and will operate Monday to Friday, 08.00 18.00, excluding Bank Holidays. – If you have any questions regarding any of the details contained in this letter please contact us. Yours sincerely Emma Knox Commissioning Support Manager, Pharmacy contracts Team, NHS England (Merseyside)
The questionnaire should be completed annually by the end of March and a summary sent to us by fax, post or e-mail. Complaints Each pharmacy contractor must prepare an annual report for each year, ending 31 March. The annual report must be available to any person on request and the pharmacy contractor must also send a copy of its annual report to NHS England as soon as reasonably practicable after the end of the year to which the report relates. To assist pharmacies, PSNC has prepared a template summary of complaints, which can be used as an index of complaints as they are received and closed. All the information necessary to produce the annual report can then be collated from this summary at the end of each year. Please send copies of these reports to us, preferably by e-mail. NHS England Contact Centre (previously PALS) From April 2013, a new service handling general enquires, complaints and FOI requests has become fully operational within England. The NHS England Contact Centre is the first point of contact for the general public, NHS personnel, MPs, journalists and colleagues within internal and external partnership organisations. All access routes into the contact centre are detailed below: Telephone: 0300 311 22 33 E-Mail: NHS England, PO Box 16738h REDDITCH, B97 9PT The service and will operate Monday to Friday, 08.00 – 18.00, excluding Bank Holidays. If you have any questions regarding any of the details contained in this letter please contact us. Yours sincerely Emma Knox Commissioning Support Manager, Pharmacy contracts Team, NHS England (Merseyside)
130605-information-letter.docx