connection such as your home computer. Try again later, the LMS may be down. Reported Issue Possible Causes What To Do have no sound "SOUND ON" image is displayed as indicated in Turn on the image by clicking on the microphone icon : “I “Sound ON” image below , indicating sound has been muted: (voice over)” Check your flash player, follow these instructions... If no sound plays even when the "SOUND ON" icon Check if your flash player is working by going to is showing there may be a problem with your flash player. If your flash player is not working go to Reported Issue Possible Causes What To Do completed a module User accessed the module but did not complete / Check the spam folder of your edumail folder to see whether the email “I but didn't receive my successfully pass the assessment (certificates are has been blocked. certificate of issued only upon successful completion) You can export a copy of your certificate by following ‘Section
connection such as your home computer. Try again later, the LMS may be down. Reported Issue Possible Causes What To Do “I have no sound (voice over)” "SOUND ON" image is displayed as indicated in image below , indicating sound has been muted: If no sound plays even when the "SOUND ON" icon is showing there may be a problem with your flash player. Turn on the “Sound ON” image by clicking on the microphone icon : Check your flash player, follow these instructions... Check if your flash player is working by going to If your flash player is not working go to Reported Issue Possible Causes What To Do “I completed a module but didn't receive my certificate of User accessed the module but did not complete / successfully pass the assessment (certificates are issued only upon successful completion) Check the spam folder of your edumail folder to see whether the email has been blocked. You can export a copy of your certificate by following ‘Section
guidetoohslms.docx