Domestic services time Domestic services The number of departing Average rating of availability of passengers per: checkin desks, check-in services and facilities bag-drop facilities and spaces Average rating of standard of provided for checkin kiosks during check-in services and facilities peak hour Security inspection International services International services International services International services Number of departing passengers Average rating of quality of Nil Nil per security clearance system security search process Domestic services Domestic services during peak hour Domestic services Nil Nil Domestic services Average rating of quality of Number of departing passengers security search process per security clearance system during peak hour Outbound baggage International services International services International services International services system Average throughput of outbound Nil Average rating of the availability Nil baggage system during peak hour of baggage processing facilities Domestic services Domestic services Total time that the outbound Average rating of the standard of Nil Nil baggage system was interrupted baggage processing facilities Domestic services Domestic services Average throughput of outbound Average rating of the availability baggage system during peak hour of baggage processing facilities Total time that the outbound Average rating of the standard of baggage system was interrupted baggage processing facilities Baggage make-up, International services International services International services International services handling and reclaiming Average throughput of inbound Average rating of information Average rating of the availability Nil
Domestic services The number of departing passengers per: checkin desks, bag-drop facilities and spaces provided for checkin kiosks during peak hour time Domestic services Average rating of availability of check-in services and facilities Average rating of standard of check-in services and facilities Security inspection International services Number of departing passengers per security clearance system during peak hour Domestic services Number of departing passengers per security clearance system during peak hour International services Average rating of quality of security search process Domestic services Average rating of quality of security search process International services Nil Domestic services Nil International services Nil Domestic services Nil Outbound baggage system International services Average throughput of outbound baggage system during peak hour Total time that the outbound baggage system was interrupted Domestic services Average throughput of outbound baggage system during peak hour Total time that the outbound baggage system was interrupted International services Nil Domestic services Nil International services Average rating of the availability of baggage processing facilities Average rating of the standard of baggage processing facilities Domestic services Average rating of the availability of baggage processing facilities Average rating of the standard of baggage processing facilities International services Nil Domestic services Nil Baggage make-up, handling and reclaiming International services Average throughput of inbound International services Average rating of information International services Average rating of the availability International services Nil
Guideline%20for%20quality%20of%20service%20monitoring%20at%20airports%20-%202015.DOCX