Chapter – 3 Procedure Followed in Decision making Process [Section 4(1)(b)(iii)] Describe the procedure followed in decision-making by the public authority (Deputy Commissioner Officer). Decision Designation of Activity Description making final decision process authority To redress the The District Forum laid under the The Hon’ble grievances of in the Consumer Consumer President of the the Consumers Protection Act, 1986 Protection Act Karnataka State under the under 11, 12, 13, 14, 1986. Consumer Consumer 15 & 17, 18 & 22D & Disputes Protection Act, regulation framed by Redressal 1986 . the National Consumer Commission as Disputes Redressal the overall Commission under administrative section 30A of the control of Consumer Protection Karnataka State Act, 1986, vide its Consumer notification Disputes Redressal dt. 31.05.2005. Commission and District Forum Services. Chapter – 4 Norms set for the Discharge of Functions [Section 4(1)(b)(iv)] Please provide the details of the norms/standards set by the public authority for the discharge of its functions/delivery of services. Reference document Norms prescribing Sl. standards of the norms Function/service Time frame No. performance (Citizen’s set Charter, Service Chapter etc) The main object of the The Consumer Since the The Consumer Forum to redress the Protection Act, proceedings Protection Act, Consumer Grievances 1986 and the before the 1986 and the Regulation Forum is of Regulation framed by the Judicial framed by the
Chapter – 3 Procedure Followed in Decision making Process [Section 4(1)(b)(iii)] Describe the procedure followed in decision-making by the public authority (Deputy Commissioner Officer). Activity Description Decision making process Designation of final decision authority To redress the grievances of the Consumers under the Consumer Protection Act, 1986 . The District Forum laid in the Consumer Protection Act, 1986 under 11, 12, 13, 14, 15 & 17, 18 & 22D & regulation framed by the National Consumer Disputes Redressal Commission under section 30A of the Consumer Protection Act, 1986, vide its notification dt. 31.05.2005. under the Consumer Protection Act 1986. The Hon’ble President of the Karnataka State Consumer Disputes Redressal Commission as the overall administrative control of Karnataka State Consumer Disputes Redressal Commission and District Forum Services. Chapter – 4 Norms set for the Discharge of Functions [Section 4(1)(b)(iv)] Please provide the details of the norms/standards set by the public authority for the discharge of its functions/delivery of services. Sl. No. Function/service Norms standards of performance set Time frame Reference document prescribing the norms (Citizen’s Charter, Service Chapter etc) The main object of the Forum to redress the Consumer Grievances The Consumer Protection Act, 1986 and the Regulation framed by the Since the proceedings before the Forum is of Judicial The Consumer Protection Act, 1986 and the Regulation framed by the
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