recent 12 months of usage. PNGC shall also file and serve the results of its first-year analysis of this process at this docket. d. CAP Overpayments PNGC reports that it applies any CAP bill overpayment to the CAP credits. PNGC proposes to begin applying CAP overpayments to the next CAP bill month’s amount by January 2016. Proposed 2015-2018 Plan at 10. CAUSE-PA supports this change. However, it requests that Comments: PNGC’s USECP be further amended to clarify that all payments to the CAP account, customer’s regardless of source, will only be applied to the amount. customer’s “asked-to-pay” CAUSE-PA Comments at 10-11. OCA raises no objection to applying CAP overpayments to the next bill. month’s However, it recommends that PNGC track whether this change leads to months of $0 bills and disrupts customer payment habits. OCA Comments at 8. PNGC confirms that all customer and third-party payments are Reply Comments: applied to the CAP to amount. With the exception of LIHEAP customer’s “asked pay” Crisis and Dollar Energy Fund grants, PNGC applies payments made in excess of the to amount to the next CAP bill. PNGC Reply Comments at 10. “asked pay” month’s PNGC notes that customers who receive a LIHEAP cash grant in excess of the to amount may have a zero payment responsibility for one or more months. “asked pay” PNGC explains it does not have the means to track whether a monthly zero-payment bill is due to an overpayment made by LIHEAP or the customer. PNGC Reply Comments at 9.
recent 12 months of usage. PNGC shall also file and serve the results of its first-year analysis of this process at this docket. d. CAP Overpayments PNGC reports that it applies any CAP bill overpayment to the CAP credits. PNGC proposes to begin applying CAP overpayments to the next month’s CAP bill amount by January 2016. Proposed 2015-2018 Plan at 10. Comments: CAUSE-PA supports this change. However, it requests that PNGC’s USECP be further amended to clarify that all payments to the CAP customer’s account, regardless of source, will only be applied to the customer’s “asked-to-pay” amount. CAUSE-PA Comments at 10-11. OCA raises no objection to applying CAP overpayments to the next month’s bill. However, it recommends that PNGC track whether this change leads to months of $0 bills and disrupts customer payment habits. OCA Comments at 8. Reply Comments: PNGC confirms that all customer and third-party payments are applied to the CAP customer’s “asked to pay” amount. With the exception of LIHEAP Crisis and Dollar Energy Fund grants, PNGC applies payments made in excess of the “asked to pay” amount to the next month’s CAP bill. PNGC Reply Comments at 10. PNGC notes that customers who receive a LIHEAP cash grant in excess of the “asked to pay” amount may have a zero payment responsibility for one or more months. PNGC explains it does not have the means to track whether a monthly zero-payment bill is due to an overpayment made by LIHEAP or the customer. PNGC Reply Comments at 9.
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