Person Specification How QUALIFICATIONS & TRAINING Essential Desirable assessed 1 Strong educational background including Y A achievement or working towards management qualification at or above level 5 2 English and Mathematics to at least level 2 Y A 3 Customer Service qualification to level 3 Y A KNOWLEDGE, EXPERIENCE & UNDERSTANDING (CURRENT) 4 Proven line management experience with excellent Y A/I coaching and development skills. 5 Proven experience of successful leadership and Y A/I delivery of agreed outcomes within an educational context. 6 Track record of highly effective quality Y A/I improvement and initiatives and outcomes 7 A proven ability to analyse business processes and Y A/I play a role in IT systems developments to deliver improvements. 8 A proven ability in project and change management Y A/I/P with previous experience of successfully managing change and working with and developing business processes 9 Experience in developing a consistent and Y A/I/P approach to administrative support across an organisation. SKILLS & ATTRIBUTES 10 A personable and diplomatic approach, employing Y I tact and initiative in liaising with members of the College including students and staff at all levels. 11 Excellent teamwork and liaison skills including the Y A/I ability to work with people from different backgrounds and at all levels within the College as well as demonstrably high levels of customer communication and interaction skills via telephone, in writing and face to face. 12 Capacity to plan, implement, monitor and evaluate Y A/I to agreed deadlines 13 Think creatively and inspire others to develop Y I/P innovative approaches to problem solving 14 Capable of report writing and presentation skills Y A/I targeted towards stakeholders at all levels. 15 Resilient, positive and professional appearance Y I 16 Effective planning, organisational and time Y A/I/P management skills with the ability to work under pressure and to tight deadlines, with the capacity to handle multiple projects and conflicting deadlines. The ability to identify priorities, set targets for self
Person Specification QUALIFICATIONS & TRAINING Essential Desirable How assessed 1 Strong educational background including achievement or working towards management qualification at or above level 5 Y A 2 English and Mathematics to at least level 2 Y A 3 Customer Service qualification to level 3 Y A KNOWLEDGE, EXPERIENCE & UNDERSTANDING (CURRENT) 4 Proven line management experience with excellent coaching and development skills. Y A/I 5 Proven experience of successful leadership and delivery of agreed outcomes within an educational context. Y A/I 6 Track record of highly effective quality improvement and initiatives and outcomes Y A/I 7 A proven ability to analyse business processes and play a role in IT systems developments to deliver improvements. Y A/I 8 A proven ability in project and change management with previous experience of successfully managing change and working with and developing business processes Y A/I/P 9 Experience in developing a consistent and approach to administrative support across an organisation. Y A/I/P SKILLS & ATTRIBUTES 10 A personable and diplomatic approach, employing tact and initiative in liaising with members of the College including students and staff at all levels. Y I 11 Excellent teamwork and liaison skills including the ability to work with people from different backgrounds and at all levels within the College as well as demonstrably high levels of customer communication and interaction skills via telephone, in writing and face to face. Y A/I 12 Capacity to plan, implement, monitor and evaluate to agreed deadlines Y A/I 13 Think creatively and inspire others to develop innovative approaches to problem solving Y I/P 14 Capable of report writing and presentation skills targeted towards stakeholders at all levels. Y A/I 15 Resilient, positive and professional appearance Y I 16 Effective planning, organisational and time management skills with the ability to work under pressure and to tight deadlines, with the capacity to handle multiple projects and conflicting deadlines. The ability to identify priorities, set targets for self Y A/I/P
Head-of-Administration-JD.docx