LICENSED FOR DISTRIBUTION - Gartner Predicts 2017: Infrastructure Services to Become Hybrid Infrastructure Services Published: 18 November 2016 ID: G00316302 Analyst(s): Daniel Barros, William Maurer, DD Mishra, David Groombridge, Mark D. Ray Summary Sourcing and vendor management leaders focusing on technology service sourcing must incorporate the trends discussed in this research regarding IaaS, managed workplace services and hybrid IT management to support their organizations' digital business transformation. Overview Key Findings Although cloud is the fastest growing IT service model, sourcing and vendor management leaders struggle to integrate legacy infrastructure platforms with cloud platforms to support digital business growth, failing to deliver the agility, flexibility and scalability necessary to succeed in the digital business. Attracting and retaining people with digital dexterity is one of the greatest challenges organizations are facing in the digital business transformation journey. Virtual personal assistants with artificial intelligence capabilities automation are transforming service desk outsourcing, significantly reducing IT-related staff costs. Microsoft and AWS continue to dominate the cloud IaaS market, causing great changes in competition and continuous price reduction. Recommendations Sourcing and vendor management leaders looking to successfully support digital business transformation: Develop hybrid IT management capabilities by becoming a trusted broker and provider of IT capabilities in order to support your organization's digital business strategy. Adopt digital workplace capabilities to support your organization's talent management initiatives for acquiring and retaining the necessary skills to succeed in the digital transformation journey.
LICENSED FOR DISTRIBUTION - Gartner Predicts 2017: Infrastructure Services to Become Hybrid Infrastructure Services Published: 18 November 2016 ID: G00316302 Analyst(s): Daniel Barros, William Maurer, DD Mishra, David Groombridge, Mark D. Ray Summary Sourcing and vendor management leaders focusing on technology service sourcing must incorporate the trends discussed in this research regarding IaaS, managed workplace services and hybrid IT management to support their organizations' digital business transformation. Overview Key Findings Although cloud is the fastest growing IT service model, sourcing and vendor management leaders struggle to integrate legacy infrastructure platforms with cloud platforms to support digital business growth, failing to deliver the agility, flexibility and scalability necessary to succeed in the digital business. Attracting and retaining people with digital dexterity is one of the greatest challenges organizations are facing in the digital business transformation journey. Virtual personal assistants with artificial intelligence capabilities automation are transforming service desk outsourcing, significantly reducing IT-related staff costs. Microsoft and AWS continue to dominate the cloud IaaS market, causing great changes in competition and continuous price reduction. Recommendations Sourcing and vendor management leaders looking to successfully support digital business transformation: Develop hybrid IT management capabilities by becoming a trusted broker and provider of IT capabilities in order to support your organization's digital business strategy. Adopt digital workplace capabilities to support your organization's talent management initiatives for acquiring and retaining the necessary skills to succeed in the digital transformation journey.
Gartner%20Predicts%202017%20Infrastructure%20Services%20to%20Become%20Hybrid%20Infrastructure%20Services.docx