Access and the number number of number of by library of participants participants participants employees at events increases by increases by increases by 5% to 20% of greater than 5% original 20% of the number. original number Inquiries within the first regarding Inquiries year of service. library hours regarding and events library hours Inquiries decreases by and events regarding 2% decreases by library hours 2% to 10% and events decreases by greater than 10% Service Library services Library Library services Observations Access access is catalogs, are accessed and Google through social databases, and via social Analytics media sites other services media sites less than 5% of are being greater than the time accessed 15% of the time through social they are used media sites 5% to 15% of the time Dedication Less than 25% 25% to 50% of There are zero Library staff of comments comments and negative observations, and findings findings comments and Google Search, regarding the regarding the findings alexa.com library are library are regarding the rankings via positive. positive. library with at Google least 50% Analytics The library The library being positive. extension of sees interaction sees interaction Joomla on the site from on the sites The library a few primary from two dozen sees interaction users regularly or so users on the sites regularly from a variety of users (25 or more) on a regular basis
Access and the number of participants at events increases by 5% Inquiries regarding library hours and events decreases by 2% number of participants increases by 5% to 20% of original number. Inquiries regarding library hours and events decreases by 2% to 10% number of participants increases by greater than 20% of the original number within the first year of service. Inquiries regarding library hours and events decreases by greater than 10% by library employees Service Access Library services access is through social media sites less than 5% of the time Library catalogs, databases, and other services are being accessed through social media sites 5% to 15% of the time Library services are accessed via social media sites greater than 15% of the time they are used Observations and Google Analytics Dedication Less than 25% of comments and findings regarding the library are positive. The library sees interaction on the site from a few primary users regularly 25% to 50% of comments and findings regarding the library are positive. The library sees interaction on the sites from two dozen or so users regularly There are zero negative comments and findings regarding the library with at least 50% being positive. The library sees interaction on the sites from a variety of users (25 or more) on a regular basis Library staff observations, Google Search, alexa.com rankings via Google Analytics extension of Joomla
Final_PMA_Plan.docx