Terrorism Violence and Abuse Disasters Veterans may go through traumatic experiences such as combat, blasts, or witnessing death and injury. In addition, military sexual trauma (MST), which includes sexual harassment and sexual assault, can occur for both men and women. Diversity Patients will be treated in a manner giving reasonable consideration to their background, culture, religion, heritage and personal beliefs. There is ZERO TOLERANCE for harassment or discrimination of any kind. Customer Service & Patient Advocate Customer Service is a central component of to provide patient-centered VHA’s mission health care and to ensure the highest quality care and services are made available to our veterans, and by extension, their families and/or significant others. The specific goal that applies to this proposal is within Eight for Excellence is: Continuously VHA’s improve veteran and family satisfaction with VA care by promoting patient-centered care and excellent customer service. Within this goal, the Veterans Health Care Service Standards are: Staff courtesy Timeliness One Provider Decisions Physical comfort Emotional needs Coordination of care Patient education Family involvement Transition Two other areas of customer service are: Hourly rounding Each unit follows a patient rounding schedule please check – with your patient care area for times. Quietness Noise monitors are located on most units, please keep voices at an – acceptable level while in the Medical Center.
Terrorism Violence and Abuse Disasters Veterans may go through traumatic experiences such as combat, blasts, or witnessing death and injury. In addition, military sexual trauma (MST), which includes sexual harassment and sexual assault, can occur for both men and women. Diversity Patients will be treated in a manner giving reasonable consideration to their background, culture, religion, heritage and personal beliefs. There is ZERO TOLERANCE for harassment or discrimination of any kind. Customer Service & Patient Advocate Customer Service is a central component of VHA’s mission to provide patient-centered health care and to ensure the highest quality care and services are made available to our veterans, and by extension, their families and/or significant others. The specific goal that applies to this proposal is within VHA’s Eight for Excellence is: Continuously improve veteran and family satisfaction with VA care by promoting patient-centered care and excellent customer service. Within this goal, the Veterans Health Care Service Standards are: Staff courtesy Timeliness One Provider Decisions Physical comfort Emotional needs Coordination of care Patient education Family involvement Transition Two other areas of customer service are: Hourly rounding – Each unit follows a patient rounding schedule please check with your patient care area for times. Quietness – Noise monitors are located on most units, please keep voices at an acceptable level while in the Medical Center.
HandbookForNursingFaculty-Students_2014.docx