Partnerships are monitored to ensure ongoing relevance Comments: Library surveys are conducted with both library customers Comments: and non library users, on a regular basis, e.g. every two years The success or popularity of library programs and events is Comments: evaluated using surveys of opinion or by assessing the impact on, for example, visits, loans and membership Media coverage is monitored for frequency of mention of Comments: library service and usefulness for library events and programs, including specific media coverage for specific events and programs. Suggested performance indicators Number of promotional activities per annum Number of [positive] media mentions of the library service per annum Number of participants attending activities. Things to consider Libraries may need to operate within the constraints of local Council policy (if any) on media relations and promotion. relations staff may be able to assist the Library in promotional activities and preparation of promotional materials. Council’s media/public A of the provide publicity and support for the library. ‘Friends Library’ group could
Partnerships are monitored to ensure ongoing relevance Comments: Library surveys are conducted with both library customers and non library users, on a regular basis, e.g. every two years Comments: The success or popularity of library programs and events is evaluated using surveys of opinion or by assessing the impact on, for example, visits, loans and membership Comments: Media coverage is monitored for frequency of mention of library service and usefulness for library events and programs, including specific media coverage for specific events and programs. Comments: Suggested performance indicators Number of promotional activities per annum Number of [positive] media mentions of the library service per annum Number of participants attending activities. Things to consider Libraries may need to operate within the constraints of local Council policy (if any) on media relations and promotion. Council’s media/public relations staff may be able to assist the Library in promotional activities and preparation of promotional materials. A ‘Friends of the Library’ group could provide publicity and support for the library.
g5_worksheet.docx