How we classify financial products Percentages below are for disputes accepted in 2017-18 moveables First home buyer accounts Credit 43% Personal and domestic property Online accounts – Business finance pleasure craft Term deposits Business credit card Personal and domestic property – Payment systems 6% trailer Business loans Personal and domestic property – Commercial bills Direct transfer valuables Hire purchase/lease ATM Residential strata title Letter of credit Bank drafts Sickness and accident insurance Line of credit/overdraft Cheques Ticket insurance Non-FSP debt Counter transactions Travel Consumer credit Direct debits Trust bond Construction loans EFTPOS Extended warranty Credit cards Electronic banking Browngoods Equity release Foreign currency transfers Motor vehicles Hire purchase/lease Merchant facilities Whitegoods Home loans Telegraphic transfers Professional indemnity insurance Interest-free finance Non-cash Medical indemnity Investment property loans Loyalty programs Other professional indemnity Line of credit/overdraft Non-cash systems Small business/farm insurance Non-FSP debt Stored value cards Commercial property Personal loans Travellers’ cheques Commercial vehicles Short-term finance Investments and advice 6% Computer and electronic Guarantees breakdown Derivatives/hedging Bank guarantee Contractors all risk Contracts for difference Business guarantee Fire or accidental damage Cryptocurrency Consumer guarantee Glass Foreign exchange Margin loans Industrial special risk Forwards Land transit General insurance 32% Futures Livestock Domestic insurance Options Loss of profits/business interruption Consumer credit insurance Swaps Machinery breakdowns Home building Managed investments Money Home contents Australian equity funds Public liability Motor vehicle comprehensive Cash management accounts – Theft Motor vehicle third party fire and Charitable/educational schemes – theft Deposit taking 8% Film schemes Motor vehicle third party theft – Horse schemes Current accounts Motor vehicle uninsured third – International equity funds Business transaction accounts party Investor direct portfolio services Foreign currency accounts Personal and domestic property – Managed discretionary accounts Mortgage offset accounts caravan Managed strata title schemes Personal and domestic property Passbook accounts – Mixed asset funds domestic pet Personal transaction accounts Mortgage schemes Personal and domestic property – Safe custody horse Primary production schemes Savings accounts Personal and domestic property Property funds – Bank bills mobile phone Timeshare schemes Cash management accounts Personal and domestic property –
How we classify financial products Percentages below are for disputes accepted in 2017-18 Credit 43% Business finance Business credit card Business loans Commercial bills Hire purchase/lease Letter of credit Line of credit/overdraft Non-FSP debt Consumer credit Construction loans Credit cards Equity release Hire purchase/lease Home loans Interest-free finance Investment property loans Line of credit/overdraft Non-FSP debt Personal loans Short-term finance Guarantees Bank guarantee Business guarantee Consumer guarantee Margin loans General insurance 32% Domestic insurance Consumer credit insurance Home building Home contents Motor vehicle – comprehensive Motor vehicle – third party fire and theft Motor vehicle – third party theft Motor vehicle – uninsured third party Personal and domestic property – caravan Personal and domestic property – domestic pet Personal and domestic property – horse Personal and domestic property – mobile phone Personal and domestic property – moveables Personal and domestic property – pleasure craft Personal and domestic property – trailer Personal and domestic property – valuables Residential strata title Sickness and accident insurance Ticket insurance Travel Trust bond Extended warranty Browngoods Motor vehicles Whitegoods Professional indemnity insurance Medical indemnity Other professional indemnity Small business/farm insurance Commercial property Commercial vehicles Computer and electronic breakdown Contractors all risk Fire or accidental damage Glass Industrial special risk Land transit Livestock Loss of profits/business interruption Machinery breakdowns Money Public liability Theft Deposit taking 8% Current accounts Business transaction accounts Foreign currency accounts Mortgage offset accounts Passbook accounts Personal transaction accounts Safe custody Savings accounts Bank bills Cash management accounts First home buyer accounts Online accounts Term deposits Payment systems 6% Direct transfer ATM Bank drafts Cheques Counter transactions Direct debits EFTPOS Electronic banking Foreign currency transfers Merchant facilities Telegraphic transfers Non-cash Loyalty programs Non-cash systems Stored value cards Travellers’ cheques Investments and advice 6% Derivatives/hedging Contracts for difference Cryptocurrency Foreign exchange Forwards Futures Options Swaps Managed investments Australian equity funds Cash management accounts Charitable/educational schemes Film schemes Horse schemes International equity funds Investor direct portfolio services Managed discretionary accounts Managed strata title schemes Mixed asset funds Mortgage schemes Primary production schemes Property funds Timeshare schemes
fos-annual-review-201718-word.docx