Chat window flow Problem category Chat Subflow actions <problem 1 name> <chat name> <show knowledge articles, present guided troubleshooting questions, route to chat queue, or other> <problem 2 name> Pega Knowledge articles <name of subflow Subflow: Articles to present <question 1> <question 2>
Chat window flow Problem category Chat Subflow actions <problem 1 name> <chat name> <show knowledge articles, present guided troubleshooting questions, route to chat queue, or other> <problem 2 name> Pega Knowledge articles Subflow: <name of subflow Articles to present <question 1> <question 2>
Pega-Customer-Service-731-implementation-workbook.docx