Monitoring Timeliness of SO As needed Random Sample Reviews C/L Sections SO will respond to Response to Service service requests in (insert correct Requests/Interruptions accordance with – reference(s) to be response time COR will monitor SO’s requirements identified consistent with actual response to service requests / in the contract. contract and remove title interruptions to determine reference) timeliness and effectiveness of response. C.7._? Response to Service and Catastrophes C.8._? (Repair Response Procedures) Exhibit JE._? (Service Interruption / Contingency and Catastrophic Loss Plan) attachment Coordination of Scheduled As required Direct Observation Section C.X of Contract SO will provide Utility Service Outages COR – notification to affected (insert correct will verify each scheduled parties IAW established reference(s) to be policy as part of the service outage is coordinated contract. consistent with actual with all affected parties a contract and remove title minimum of two weeks in reference) advance. In addition to the directly affected organization, (Coordination C.9._? of ensure coordination with Work) appropriate Installations reps
Monitoring Timeliness of SO Response to Service Requests/Interruptions – COR will monitor SO’s response to service requests / interruptions to determine timeliness and effectiveness of response. SO will respond to service requests in accordance with response time requirements identified in the contract. As needed Random Sample Reviews C/L Sections (insert correct reference(s) to be consistent with actual contract and remove title reference) C.7._? Response to Service and Catastrophes C.8._? (Repair Response Procedures) Exhibit JE._? (Service Interruption / Contingency and Catastrophic Loss Plan) attachment Coordination of Scheduled Utility Service Outages – COR will verify each scheduled service outage is coordinated with all affected parties a minimum of two weeks in advance. In addition to the directly affected organization, ensure coordination with appropriate Installations reps SO will provide notification to affected parties IAW established policy as part of the contract. As required Direct Observation Section C.X of Contract (insert correct reference(s) to be consistent with actual contract and remove title reference) C.9._? (Coordination of Work)
E_QualityAssurance_Surveillance_Program_QASP_Template.docx