Local call description Agent dials wrong # Paid by Inbound Marine Toll Free Calls Roaming Feature Calls that Cannot Be Processed Restricted Roaming Specific Person Request Unrestricted Roaming HCO HCO Intro Voice-HCO Answered (Hearing Carry-Over) HCO Announcement Voice-HCO Answered TTY (1) (2) HCO Service Explanation Voice-HCO recorded message answers People with speech disabilities “S” 2LHCO Intro Non-Branded HCO Two-Line HCO Procedure Branded HCO Reverse Two-Line HCO HCO with Privacy HCO Variations HCO No Answer Inbound requests VCO/HCO HCO Busy HCO User Requests to Speak HCO-Voice Answering Machine Customer Database Enhanced Customer Database Profile Customer Profile Introduction Household Profile Use/Edit/New/Delete Customer Profile Edit Household Profile Verify Customer Password for Agent Navigating Customer Database Verify Customer Password – CSR Only Household Profile Panels Customer Profile Panels Frequently Dialed Numbers Personal Information Preferences Notes Restrictions Frequently Dialed #s Blocked Emergency #s Emergency Numbers STS STS STS Messages STS Messages Database Profile Macros Directory Assistance DA Intro Call Processing -- Calling from International (DA) Number Interstate DA Sprint International Variations Intrastate DA Non-Standard TTY Automated DA Answered Foreign Language DA City & State Given; Area Code Unknown Transfer Menu DA Variations International Transfer Menu 900 # Call Processing 211/311/511 Requests Call Processing -- Calling Intl Device-to-Device Device to Device Intro VCO-HCO & HCO-VCO Calls Function Keys & Banner Messages HCO-HCO VCO-TTY & TTY-VCO Device to Device Variations VCO-VCO Alternate Call Type reaches recording TTY-HCO & HCO-TTY Call Processing CA information Request for Length of Call Variations Area Code Only In From Number T-V Call & V Requests Supervisor Call Backs for TTYs Conversational Flow Multiple Calls Static or Poor Connection Sensitive Topics Profanity towards Agent Suicide Redialing Young Children Abuse Illegal Calls Inbound Does Not Connect Answering Machines Inbound ASCII Hangs Up Before Message Left Tone Judgments Do Not Type Recorded Messages Repeating Information Restricted Calls Answering Machine Full Change Answering Machine Message Two calling from numbers VCO Requests Leave Message 1st out dial LEC Service Office Leaving a Message V-TTY Ans V 611/811 Retrieving Messages from TTY V Answering Double Letters Machine Call Waiting Feature TTY Screener
Local call description Paid by Inbound Toll Free Calls Calls that Cannot Be Processed Specific Person Request Agent dials wrong # Marine Roaming Feature Restricted Roaming Unrestricted Roaming HCO (Hearing Carry-Over) HCO Intro HCO Announcement HCO Service Explanation People with speech disabilities “S” Non-Branded HCO Branded HCO HCO with Privacy HCO No Answer HCO Busy HCO-Voice Answering Machine Voice-HCO Answered Voice-HCO Answered TTY (1) (2) Voice-HCO recorded message answers 2LHCO Intro Two-Line HCO Procedure Reverse Two-Line HCO HCO Variations Inbound requests VCO/HCO HCO User Requests to Speak Customer Database Enhanced Customer Database Profile Household Profile Edit Household Profile Navigating Customer Database Household Profile Panels Frequently Dialed Numbers Preferences Restrictions Blocked Emergency Numbers STS STS Messages Customer Profile Introduction Use/Edit/New/Delete Customer Profile Verify Customer Password for Agent Verify Customer Password – CSR Only Customer Profile Panels Personal Information Notes Frequently Dialed #s Emergency #s STS STS Messages Database Profile Macros Directory Assistance (DA) DA Intro Interstate DA Intrastate DA Automated DA DA City & State Given; Area Code Unknown DA Variations International Transfer Menu Call Processing -- Calling Intl Call Processing -- Calling from International Number Sprint International Variations Non-Standard TTY Answered Foreign Language Transfer Menu 900 # Call Processing 211/311/511 Requests Device-to-Device Calls Device to Device Intro Function Keys & Banner Messages VCO-TTY & TTY-VCO VCO-VCO TTY-HCO & HCO-TTY VCO-HCO & HCO-VCO HCO-HCO Device to Device Variations Alternate Call Type reaches recording Call Processing Variations CA information Area Code Only In From Number Conversational Flow Static or Poor Connection Profanity towards Agent Redialing Young Children Inbound Does Not Connect Inbound ASCII Tone Judgments Repeating Information Restricted Calls Two calling from numbers LEC Service Office 611/811 Double Letters Call Waiting Feature Request for Length of Call T-V Call & V Requests Supervisor Call Backs for TTYs Multiple Calls Sensitive Topics Suicide Abuse Illegal Calls Answering Machines Hangs Up Before Message Left Do Not Type Recorded Messages Answering Machine Full Change Answering Machine Message VCO Requests Leave Message 1st out dial Leaving a Message V-TTY Ans V Retrieving Messages from TTY V Answering Machine TTY Screener
FCC%20Re-Cert%20Year%202018.docx