Determine if Service has been R R A I Restored Determine if resolution efforts R R A I will continue Incident Closure Determine if this is R R A a Critical Incident Validate Resolution with Senior R R C C Management Validate Resolution R C C A C C with Customer Verify Restoration and Resolution I R R A C C Validation Update Incident I R R A Details Close Incident R C C A I
Determine if Service has been Restored R R A I Determine if resolution efforts will continue R R A I Incident Closure Determine if this is a Critical Incident R R A Validate Resolution with Senior Management R R C C Validate Resolution with Customer R C C A C C Verify Restoration and Resolution Validation I R R A C C Update Incident Details I R R A Close Incident R C C A I
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