partnerships into account. orientation. understanding of the Staff were briefed on training that care appropriate language and the home staff receive risk of making assumptions regarding standards about sexual orientation in and values. service provision. Training was also provided on dealing with homophobic incidents. The intermediate care Disability A receptionist reported he facility, will in the main, (f) when wasn’t confident be utilised by service dealing with deaf people users with a disability, coming into the service. A including dementia, review was undertaken and a physical frailty etc. loop system put in place. At There are no limitations the same time a review of for people with a interpreting arrangements disability in accessing was made using NHSGGC’s and utilising the facility. Interpreting Protocol to There is appropriate ensure staff understood how equipment and to book BSL interpreters. accessibility. Staff have received appropriate training which also has to be demonstrated to the Care Inspectorate as part of the care inspection process i.e. Moving and Assistance. Carers are offered a carer assessment and
partnerships into account. Staff were briefed on appropriate language and the risk of making assumptions about sexual orientation in service provision. Training was also provided on dealing with homophobic incidents. orientation. understanding of the training that care home staff receive regarding standards and values. (f) Disability A receptionist reported he wasn’t confident when dealing with deaf people coming into the service. A review was undertaken and a loop system put in place. At the same time a review of interpreting arrangements was made using NHSGGC’s Interpreting Protocol to ensure staff understood how to book BSL interpreters. The intermediate care facility, will in the main, be utilised by service users with a disability, including dementia, physical frailty etc. There are no limitations for people with a disability in accessing and utilising the facility. There is appropriate equipment and accessibility. Staff have received appropriate training which also has to be demonstrated to the Care Inspectorate as part of the care inspection process i.e. Moving and Assistance. Carers are offered a carer assessment and
eqia-intermediate-care-east-dunbartonshire.docx