xx Department Consulting room/ Corridor – 11:06am Consultant welcomed patient and introduced himself, encouraged the patient and his wife to take a seat and then sat himself but positioned himself face to face with the patient. Medical history taken, patient unsure of the name of another Consultant he had seen for another condition Consultant talked through the x-ray explaining where the problem was and patient’s what options could be available to the patient. The consultant carried out physical tests around mobility and stability Consultant showed the patient a prosthesis and explained the procedure with some humour which made the patient and his wife laugh and they immediately relaxed a little. Consultant discussed the risks and complications to the procedure with both the patient and his wife and asked if they had any questions Patient noted his concerns about ability to drive, consultant advised. Consultant asked the wife if she had any questions to which she responded patient’s not at ‘no, this time’ Patient asked about the alternative to surgery, to which the consultant responded but the patient was not given much time to make a decision Consultant explained the purpose of the questionnaire is to allow him to make a comparison before and after the procedure to identify how successful it has been Consultant thanked the patient for coming and shook hands HCA explained to the patient as the patient and his wife were leaving the consultation room about another form to complete and how to contact the team. Explained that the completed form should be handed in at reception as they leave. xx Department Waiting Area/ Corridor to x entrance – 11:19am Patient sat down to fill out pre-assessment screening questionnaire. Patient commented humorously that he he would have to answer so many hadn’t realised questions. 11:25am HCA took questionnaire from patient before he reached the reception desk. 11:30am Patient left hospital very happy and satisfied with their experience. The patient observed that the staff were very welcoming and friendly and the waiting room was tidy with plenty of space available for patients to sit and wait. Follow up phone call on xx xx xx Patient noted that he was feeling good and that pre-assessment had called the following day and explained there had been a cancellation and so patient was attending pre-assessment on xx January 2016.
xx Department – Consulting room/ Corridor 11:06am Consultant welcomed patient and introduced himself, encouraged the patient and his wife to take a seat and then sat himself but positioned himself face to face with the patient. Medical history taken, patient unsure of the name of another Consultant he had seen for another condition Consultant talked through the patient’s x-ray explaining where the problem was and what options could be available to the patient. The consultant carried out physical tests around mobility and stability Consultant showed the patient a prosthesis and explained the procedure with some humour which made the patient and his wife laugh and they immediately relaxed a little. Consultant discussed the risks and complications to the procedure with both the patient and his wife and asked if they had any questions Patient noted his concerns about ability to drive, consultant advised. Consultant asked the patient’s wife if she had any questions to which she responded ‘no, not at this time’ Patient asked about the alternative to surgery, to which the consultant responded but the patient was not given much time to make a decision Consultant explained the purpose of the questionnaire is to allow him to make a comparison before and after the procedure to identify how successful it has been Consultant thanked the patient for coming and shook hands HCA explained to the patient as the patient and his wife were leaving the consultation room about another form to complete and how to contact the team. Explained that the completed form should be handed in at reception as they leave. xx Department – Waiting Area/ Corridor to x entrance 11:19am Patient sat down to fill out pre-assessment screening questionnaire. Patient commented humorously that he hadn’t realised he would have to answer so many questions. 11:25am HCA took questionnaire from patient before he reached the reception desk. 11:30am Patient left hospital very happy and satisfied with their experience. The patient observed that the staff were very welcoming and friendly and the waiting room was tidy with plenty of space available for patients to sit and wait. Follow up phone call on xx xx xx Patient noted that he was feeling good and that pre-assessment had called the following day and explained there had been a cancellation and so patient was attending pre-assessment on xx January 2016.
E_-_Individual_Observational_Report_Template_v1.docx