reviewed by the Commonwealth Ombudsman R.4 Develop key performance Small increase in Enhances transparency of NA Stakeholders have increased The Office of the National indicators for the timeliness administrative costs for Office the process and provides information about the Wind Farm Commissioner of handling complaints and of the Commissioner increased information about effectiveness of the Office publish performance against the effectiveness of the Office these indicators R.5 Include in the complaints Small increase in May lead to improvements in NA Enhances transparency The Office of the National handling policy how administrative costs for Office complaints handling process Wind Farm Commissioner stakeholders can provide of the Commissioner feedback R.6 Give the best practice Small increase in Enhances accessibility of Supports development of NA The Office of the National recommendations for wind administrative cost for the best practice best practice wind farms Wind Farm Commissioner farms greater prominence Office of the Commissioner recommendations for modest assisting uptake of through a summary outlay of resources renewables in line with document on the emissions reduction policies Office’s website R.7 Continue the National Wind Ongoing cost for Australian Continues to resolve Supports the development of Helps to address community Australian Government Farm role Government complaints and promote best best practice wind farms concerns resulting from wind Commissioner’s until 2021 and then practices assisting uptake of farm developments by the ongoing need renewables in line with providing free access to for the role emissions reduction policies complaints handling services R.8 Expand the Increases costs for Australian Addresses emerging Supports the development of Helps to address community Australian Government Commissioner’s scope to large scale solar Government community concerns at best practice large scale concerns resulting from large and storage such as large relatively low cost by building solar and storage such as scale solar and storage scale batteries on existing processes and large scale batteries, developments such as large outcomes for wind farms assisting uptake of scale batteries renewables in line with emissions reduction and energy policies R.9 Lead work with the states Increases costs for the Office Streamlines approval, Supports the development of Can improve community The Office of the National and territories to develop of the Commissioner community consultation and best practice large scale outcomes from renewable Wind Farm Commissioner voluntary harmonised complaints handling wind, solar and storage such energy and storage projects guidelines for community processes for renewables as batteries assisting uptake consultation, complaints development, which reduces of renewables and storage in handling and standards costs for business line with emissions reduction and energy policies
reviewed by the Commonwealth Ombudsman R.4 Develop key performance indicators for the timeliness of handling complaints and publish performance against these indicators Small increase in administrative costs for Office of the Commissioner Enhances transparency of the process and provides increased information about the effectiveness of the Office NA Stakeholders have increased information about the effectiveness of the Office The Office of the National Wind Farm Commissioner R.5 Include in the complaints handling policy how stakeholders can provide feedback Small increase in administrative costs for Office of the Commissioner May lead to improvements in complaints handling process NA Enhances transparency The Office of the National Wind Farm Commissioner R.6 Give the best practice recommendations for wind farms greater prominence through a summary document on the Office’s website Small increase in administrative cost for the Office of the Commissioner Enhances accessibility of best practice recommendations for modest outlay of resources Supports development of best practice wind farms assisting uptake of renewables in line with emissions reduction policies NA The Office of the National Wind Farm Commissioner R.7 Continue the National Wind Farm Commissioner’s role until 2021 and then the ongoing need for the role Ongoing cost for Australian Government Continues to resolve complaints and promote best practices Supports the development of best practice wind farms assisting uptake of renewables in line with emissions reduction policies Helps to address community concerns resulting from wind farm developments by providing free access to complaints handling services Australian Government R.8 Expand the Commissioner’s scope to large scale solar and storage such as large scale batteries Increases costs for Australian Government Addresses emerging community concerns at relatively low cost by building on existing processes and outcomes for wind farms Supports the development of best practice large scale solar and storage such as large scale batteries, assisting uptake of renewables in line with emissions reduction and energy policies Helps to address community concerns resulting from large scale solar and storage developments such as large scale batteries Australian Government R.9 Lead work with the states and territories to develop voluntary harmonised guidelines for community consultation, complaints handling and standards Increases costs for the Office of the Commissioner Streamlines approval, community consultation and complaints handling processes for renewables development, which reduces costs for business Supports the development of best practice large scale wind, solar and storage such as batteries assisting uptake of renewables and storage in line with emissions reduction and energy policies Can improve community outcomes from renewable energy and storage projects The Office of the National Wind Farm Commissioner
Final%20Report%20-%20Review%20of%20the%20National%20Wind%20Farm%20Commissioner%20002.docx