What to do: Check if any tourists have allergies; Ask the tourist if they have their allergy medicine with them on the tour before they leave on the tour; Call the restaurant the day before arriving and tell them about the tourist’s food allergies; Help the tourists to choose foods that do not contain the ingredients that they are allergic to; Ask the restaurant if any of the ingredients they are allergic to is in any of the dishes on the menu; out for non-food allergies (e.g. bees, animal fur, etc.) when on the tour, so you can keep the tourist away from these things that they are also allergic to; Keep an allergy chart with pictures on to help understand tourists’ allergies. Cell Phones Do’s Don’ts Answer professionally and clearly with your Answer the phone with only ‘hello/sabaidee’ name and a suitable greeting E.g. Sabaidee, unless you know the caller and it is personal. Sone speaking”. Take personal calls; chat to friends on the Only take business and emergency calls phone while on duty (during tour time) Excuse yourself from the tour group if you Send text messages or engage in text have to take an emergency call conversations unless these are work related Set your to vibrate mode while on duty Answer the when talking to tour group Set your up with an auto-text message members which says I am busy guiding and will ‘sorry, call you at the next available opportunity’ Ask your family/friends to rather sms you if they need to get hold of you while on tour Give you cell number to tour group members, so that they can contact you if they get lost from the group during tour time/in an emergency Work and Private Life Do’s Don’ts Work during working hours and only talk to Do personal jobs like shopping while on a tour family/friends when not with the tour group or with a tour group (after-hours) Bring friends or family along on the tour this – is work time, not social time.
What to do: Check if any tourists have allergies; Ask the tourist if they have their allergy medicine with them on the tour before they leave on the tour; Call the restaurant the day before arriving and tell them about the tourist’s food allergies; Help the tourists to choose foods that do not contain the ingredients that they are allergic to; Ask the restaurant if any of the ingredients they are allergic to is in any of the dishes on the menu; out for non-food allergies (e.g. bees, animal fur, etc.) when on the tour, so you can keep the tourist away from these things that they are also allergic to; Keep an allergy chart with pictures on to help understand tourists’ allergies. Cell Phones Do’s Don’ts Answer professionally and clearly with your name and a suitable greeting E.g. Sabaidee, Sone speaking”. Only take business and emergency calls Excuse yourself from the tour group if you have to take an emergency call Set your to vibrate mode while on duty Set your up with an auto-text message which says ‘sorry, I am busy guiding and will call you at the next available opportunity’ Ask your family/friends to rather sms you if they need to get hold of you while on tour Give you cell number to tour group members, so that they can contact you if they get lost from the group during tour time/in an emergency Answer the phone with only ‘hello/sabaidee’ unless you know the caller and it is personal. Take personal calls; chat to friends on the phone while on duty (during tour time) Send text messages or engage in text conversations unless these are work related Answer the when talking to tour group members Work and Private Life Do’s Don’ts Work during working hours and only talk to family/friends when not with the tour group (after-hours) Do personal jobs like shopping while on a tour or with a tour group Bring friends or family along on the tour – this is work time, not social time.
Participant_Guide_Mod_1_Final.docx