In relation to this particular It is our intention to 4. Can you give details of how Service user satisfaction project we have relied on undertake exit you have engaged with surveys with equality and national research and surveys/audits with equality groups to get a better diversity monitoring forms reports (as detailed above) each customer and understanding of needs? have been used to make and local delayed discharge their family/carers. changes to service statistics. We have spoken This would provide us provision. with other areas that provide with an opportunity to Intermediate Care facilities establish a qualitative (Glasgow HSCP). baseline of the impact of intermediate care for this customer group. This will assist the HSCP with forward planning in relation to intermediate care. The service is physically 5. Is your service physically A service has installed accessible to older people By regular accessible to everyone? Are loop systems and trained (age 65 years and over). monitoring of there potential barriers that staff on their use. In Research and local statistics hospital discharge need to be addressed? addition, a review of indicate that the delayed referrals the HSCP signage has been discharge concerns mainly will be able to undertaken with clearer affect the older people living in determine whether directional information our community. This barrier to intermediate care now provided. age is also advocated by the facilities requires to Care Commission registration be established for requirements for the Nursing adults under the age Home where the intermediate of 65 years and in care facility is located. other geographical areas. In relation to physical
4. Can you give details of how you have engaged with equality groups to get a better understanding of needs? Service user satisfaction surveys with equality and diversity monitoring forms have been used to make changes to service provision. In relation to this particular project we have relied on national research and reports (as detailed above) and local delayed discharge statistics. We have spoken with other areas that provide Intermediate Care facilities (Glasgow HSCP). It is our intention to undertake exit surveys/audits with each customer and their family/carers. This would provide us with an opportunity to establish a qualitative baseline of the impact of intermediate care for this customer group. This will assist the HSCP with forward planning in relation to intermediate care. 5. Is your service physically accessible to everyone? Are there potential barriers that need to be addressed? A service has installed loop systems and trained staff on their use. In addition, a review of signage has been undertaken with clearer directional information now provided. The service is physically accessible to older people (age 65 years and over). Research and local statistics indicate that the delayed discharge concerns mainly affect the older people living in our community. This barrier to age is also advocated by the Care Commission registration requirements for the Nursing Home where the intermediate care facility is located. In relation to physical By regular monitoring of hospital discharge referrals the HSCP will be able to determine whether intermediate care facilities requires to be established for adults under the age of 65 years and in other geographical areas.
eqia-intermediate-care-east-dunbartonshire.docx