contracted vendor administers LIURP. PECO should reevaluate this level of support to consider any further training necessary for the program changes ultimately directed through this Final Order and employ sufficient staff to operate its programs efficiently. PECO provided through comments and testimony that if the Final Order requires program changes, it will reevaluate its training and staffing to ensure that new programs operate efficiently. PECO Direct at 57 (18-20). Staff would be needed to continue outreach to CAP B customers to determine eligibility for CAP A. Peach suggested that PECO increase its CARES workforce to 10 to assist in preventing under-enrollment of customers in the lowest income CAP tiers. CARES staff could work with neighborhood agencies to find, talk with and move eligible customers into the CAP Rate A. TURN, note in their Brief at page 33 that PECO should insure that its et al., customer service representatives have the requisite training to be aware that customers with special circumstances may be eligible for enrollment in CAP rate A and to enroll them in Cap Rate A as appropriate. TURN, Rebuttal at 12-13. et al., Resolution: As PECO stated it would if the Final Order required program changes, it should reevaluate its training and staffing to ensure that new programs operate efficiently. Accordingly, the Commission directs it to do so. V. Conclusion Consistent with the discussion above, we shall direct PECO to amend and file a Second Amended USECP for 2013-2015, and perform the following:
contracted vendor administers LIURP. PECO should reevaluate this level of support to consider any further training necessary for the program changes ultimately directed through this Final Order and employ sufficient staff to operate its programs efficiently. PECO provided through comments and testimony that if the Final Order requires program changes, it will reevaluate its training and staffing to ensure that new programs operate efficiently. PECO Direct at 57 (18-20). Staff would be needed to continue outreach to CAP B customers to determine eligibility for CAP A. Peach suggested that PECO increase its CARES workforce to 10 to assist in preventing under-enrollment of customers in the lowest income CAP tiers. CARES staff could work with neighborhood agencies to find, talk with and move eligible customers into the CAP Rate A. TURN, et al., note in their Brief at page 33 that PECO should insure that its customer service representatives have the requisite training to be aware that customers with special circumstances may be eligible for enrollment in CAP rate A and to enroll them in Cap Rate A as appropriate. TURN, et al., Rebuttal at 12-13. Resolution: As PECO stated it would if the Final Order required program changes, it should reevaluate its training and staffing to ensure that new programs operate efficiently. Accordingly, the Commission directs it to do so. V. Conclusion Consistent with the discussion above, we shall direct PECO to amend and file a Second Amended USECP for 2013-2015, and perform the following:
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