must be Quarter. (Report Card to be or for only submitted by the the service center Offeror). handling the State Frequency of account. report: Quarterly Processing of Plan will process Report Card - 0.20% of fees for Enrollment electronic interchange Vendor to maintain each calendar Eligibility Update of State enrollment log for review by day, or portion Information information by 5:00 PM the State's contract thereof, of delay of the second business auditor. day after receipt. If tape Frequency of is received after 12 report: Quarterly noon, record as having been received as of the next business day. Time over which standard is measured: Quarter Accuracy of Plan will process Report Card - 0.20% of fees for Processing electronic interchange Vendor to maintain each percentage Enrollment of State enrollment log and system point, or fraction Eligibility with at least 98% generated reports thereof, under Information accuracy. for review by the 98%. State's contract Time over which auditor. standard is measured: Quarter Frequency of report: Quarterly Contractor Attendance by plan Sign-in sheets at 0.05% of fees for attendance at representatives trained meetings or each scheduled State-sponsored on State of Maryland minutes of State meeting date that Open Enrollment plan benefits at 100% of meetings. vendor fails to meetings. meetings scheduled by attend. Frequency of the State, for 100% of report: Annually the meeting's duration. Representative must arrive early enough to have their table set-up prior to meeting start time. Display must be organized and include appropriate covering of table. Representative must have detailed plan knowledge, interact with members, and
must be or for only the service center handling the State account. Quarter. (Report Card to be submitted by the Offeror). Frequency of report: Quarterly Processing of Enrollment Eligibility Update Information Plan will process electronic interchange of State enrollment information by 5:00 PM of the second business day after receipt. If tape is received after 12 noon, record as having been received as of the next business day. Time over which standard is measured: Quarter Report Card - Vendor to maintain log for review by the State's contract auditor. Frequency of report: Quarterly 0.20% of fees for each calendar day, or portion thereof, of delay Accuracy of Processing Enrollment Eligibility Information Plan will process electronic interchange of State enrollment with at least 98% accuracy. Time over which standard is measured: Quarter Report Card - Vendor to maintain log and system generated reports for review by the State's contract auditor. Frequency of report: Quarterly 0.20% of fees for each percentage point, or fraction thereof, under 98%. Contractor attendance at State-sponsored Open Enrollment meetings. Attendance by plan representatives trained on State of Maryland plan benefits at 100% of meetings scheduled by the State, for 100% of the meeting's duration. Representative must arrive early enough to have their table set-up prior to meeting start time. Display must be organized and include appropriate covering of table. Representative must have detailed plan knowledge, interact with members, and Sign-in sheets at meetings or minutes of State meetings. Frequency of report: Annually 0.05% of fees for each scheduled meeting date that vendor fails to attend.
F10B3400022-AttachmentS-PPO-SF.docx