Inpatient Communion was very welcome. We offer spiritual care for people of no or any faith here and we’re very glad that you appreciated the offer of communion. Inpatient I think there should be a cup on the bed for the buzzer and TV remote All our buzzers are equipped with a clip to enable them to be as I keep losing them at night. This frustrates me. secured to the bedside so enabling easy access. Trolley tables are also provided to enable ease of access to personal belongings. We are sorry that frustration was experienced. Family member The buzzers are very loud overnight could the volume be turned We are in the process of reviewing our call bell system options – down at night? to determine if quitter options are available in view of this feedback. There is a toilet a few doors down which is currently marked Also, if staying overnight in the room, is there a toilet closer by for staff use. We plan to change this asap to visitors and staff overnight family members could use? so it can be used by those in the family bedrooms. Family member The room has a long vertical window in the door. At night the We will continue to monitor feedback relating to our new light from the hall shines brightly, especially for the person in the sofa rooms to assess changes required. Thank you for bringing this bed. A blind similar to those on the window would be good. to our attention. Family member The garden area with the ceramic flowers seems odd. It is very hard We have 300 ceramic flowers to be delivered and – corners and stone and very stark. It would be softer in appearance if installed. The reason there is a lot of landscaping’ in the – ‘hard’ it had more flowers. courtyard is because we need it to be accessible for beds and wheelchairs. There are lots of beautiful flowering plants and shrubs in the other flower beds. We will continue to monitor feedback regarding the evolving external areas. Volunteer Suggest parasols and table for the outside courtyard. We are currently reviewing our outside furniture and have – plans to increase the selection throughout 2016. Many thanks for raising this suggestion. Family member A patient and visitor have suggested that it be a good idea to As this is the 1st time we have received feedback regarding place a seat (or small couch) between the 2 sets of front doors. Their this, we will continue to monitor and consider this option for the future. Thanks for taking the time to make this suggestion.
Inpatient Communion was very welcome. We offer spiritual care for people of no or any faith here and we’re very glad that you appreciated the offer of communion. Inpatient I think there should be a cup on the bed for the buzzer and TV remote as I keep losing them at night. This frustrates me. All our buzzers are equipped with a clip to enable them to be secured to the bedside so enabling easy access. Trolley tables are also provided to enable ease of access to personal belongings. We are sorry that frustration was experienced. Family member The buzzers are very loud overnight – could the volume be turned down at night? Also, if staying overnight in the room, is there a toilet closer by overnight family members could use? We are in the process of reviewing our call bell system options to determine if quitter options are available in view of this feedback. There is a toilet a few doors down which is currently marked for staff use. We plan to change this asap to visitors and staff so it can be used by those in the family bedrooms. Family member The room has a long vertical window in the door. At night the light from the hall shines brightly, especially for the person in the sofa bed. A blind similar to those on the window would be good. We will continue to monitor feedback relating to our new rooms to assess changes required. Thank you for bringing this to our attention. Family member The garden area with the ceramic flowers seems odd. It is very hard – corners and stone – and very stark. It would be softer in appearance if it had more flowers. We have 300 ceramic flowers to be delivered and installed. The reason there is a lot of ‘hard’ landscaping’ in the courtyard is because we need it to be accessible for beds and wheelchairs. There are lots of beautiful flowering plants and shrubs in the other flower beds. We will continue to monitor feedback regarding the evolving external areas. Volunteer Suggest – parasols and table for the outside courtyard. We are currently reviewing our outside furniture and have plans to increase the selection throughout 2016. Many thanks for raising this suggestion. Family member A patient and visitor have suggested that it be a good idea to place a seat (or small couch) between the 2 sets of front doors. Their As this is the 1st time we have received feedback regarding this, we will continue to monitor and consider this option for the future. Thanks for taking the time to make this suggestion.
Participation-Feedback-Apr-16-Mar-17.docx