invite the parent to explain the cause of the anger: you help me “Can understand what is making you so angry?” Then: listen to their story to get as much information as possible focus on the individual’s stress/feelings if appropriate Then: clarify the situation if must be very difficult for you appropriate: “It to see your child going through this” if possible negotiate a mutually acceptable solution. Further information on communication in learning difficulties can be found in a toolkit to specifically support these issues, as referred to next in this Palliative Care Toolkit
invite the parent to explain the cause of the anger: “Can you help me understand what is making you so angry?” Then: listen to their story to get as much information as possible focus on the individual’s stress/feelings if appropriate Then: clarify the situation if appropriate: “It must be very difficult for you to see your child going through this” if possible negotiate a mutually acceptable solution. Further information on communication in learning difficulties can be found in a toolkit to specifically support these issues, as referred to next in this Palliative Care Toolkit
ExRes-West-Midlands-Toolkit-Section-2-After-Your-Childs-Diagnosis.docx