**Contact your HR Business Partner if changes have been made to the position description’s standardized language** Date: [ ] Position: [ ] Department Name: University Information Technology Services Department ID: UA-VPIT Position Title: Senior Application Administrator (PAE3IT) Incumbent’s name: [ ] Supervisor’s name and title: [ ] A. PRIMARY ROLE Working independently, performs analysis, administration and support of applications and vended products used by [reporting center] at Indiana University. Independently performs upgrade, customization, analysis, troubleshooting, bug-fixing, testing, documentation, and support of document management, quality assurance, and user facing applications and products. Works as an effective leader on the team providing training, guidance, and mentoring to less experienced staff. Demonstrates a high degree of self-initiative and commitment to expand skills and expertise through a variety of methods, including self-study, working/mentoring with colleagues, and both internal and external training. Initiates analysis phases of application support. May assist less experienced staff with customer requests and work queues, maintains task documentation, makes programming changes necessary for upgrades, releases and customization. Collaborates with technical and functional business clients and teams within the central information technology organization. The job’s work is in the area of development support tools. Selection preference may be given to candidates with experience working with one or more development support tools. B. PRIMARY JOB DUTIES AND RESPONSIBILITIES 40% Working independently, perform related to customer requests for application or product use. Tasks may include access provisioning, creation of projects or workspaces within applications, and customizing product to customer specifications. Perform upgrading, testing and production use of application and products and assists users via product support and training, troubleshooting of problems encountered. Provides application scripting and programming support. 40% Troubleshoot and analyze problems and bugs in applications and products, performs programming and modifications of application and products for corrective action. Participates upgrades, releases, customization, and interfaces. Documents work according to team’s established methodology. 10% Work with manager to lead project planning, formulating objectives, estimating tasks. Participate in evaluation of requests. 10% Training, mentor and provide guidance and feedback to less experienced staff.
**Contact your HR Business Partner if changes have been made to the position description’s standardized language** Date: [ ] Position: [ ] Department Name: University Information Technology Services Department ID: UA-VPIT Position Title: Senior Application Administrator (PAE3IT) Incumbent’s name: [ ] Supervisor’s name and title: [ ] A. PRIMARY ROLE Working independently, performs analysis, administration and support of applications and vended products used by [reporting center] at Indiana University. Independently performs upgrade, customization, analysis, troubleshooting, bug-fixing, testing, documentation, and support of document management, quality assurance, and user facing applications and products. Works as an effective leader on the team providing training, guidance, and mentoring to less experienced staff. Demonstrates a high degree of self-initiative and commitment to expand skills and expertise through a variety of methods, including self-study, working/mentoring with colleagues, and both internal and external training. Initiates analysis phases of application support. May assist less experienced staff with customer requests and work queues, maintains task documentation, makes programming changes necessary for upgrades, releases and customization. Collaborates with technical and functional business clients and teams within the central information technology organization. The job’s work is in the area of development support tools. Selection preference may be given to candidates with experience working with one or more development support tools. B. PRIMARY JOB DUTIES AND RESPONSIBILITIES 40% Working independently, perform related to customer requests for application or product use. Tasks may include access provisioning, creation of projects or workspaces within applications, and customizing product to customer specifications. Perform upgrading, testing and production use of application and products and assists users via product support and training, troubleshooting of problems encountered. Provides application scripting and programming support. 40% Troubleshoot and analyze problems and bugs in applications and products, performs programming and modifications of application and products for corrective action. Participates upgrades, releases, customization, and interfaces. Documents work according to team’s established methodology. 10% Work with manager to lead project planning, formulating objectives, estimating tasks. Participate in evaluation of requests. 10% Training, mentor and provide guidance and feedback to less experienced staff.
PD-Sr-App-Admin-PAE3IT.DOCX