Chart Six: Satisfaction with neck and back pain services 7.2 Those rating the service as or were asked to state why? These are ‘excellent’ ‘good’ some illustrative comments: they sort out my problem” “Because was perfect, 100%” “Everything explained everything properly, he doesn’t give you things that are impossible “He to do, he gives you advice on what to do that you can fit in easily with your daily life” don’t have to wait around for hours, its good” “I feel as though finally I am getting my back sorted out” “I those users, 52% rated it as or with the following “Of ‘excellent’ ‘good’ comments: efficient service’ ‘very pain management to my level’ ‘took very good, very patient’ (Age Concern) ‘staff 7.3 By contrast the small number of patients who were unhappy or dissatisfied with the service made these comments or similar: her operation the domestic cleaned and that dust was falling on her” “After I am still suffering with back pain - it didn’t do me much good” “Because solve problem” “Didn’t didn’t work for me, that’s all - so went private” “It enough time with the doctor” “Not consult with me my pain” “Didn’t 7.4 89% of those currently using or have previously used NHS Neck and Back Pain services surveyed by Praxis said felt involved in the development of their care ‘they plan(s)’. This compares with 56% for WHISC and 38% for the Online Survey. 8.0 Usage and Experience of Osteopaths and Chiropractors 411 patients responded to the question asking if they had attended an osteopath or chiropractor. 110 people said they had used one or both services. use of osteopath or chiropractor service Table 10 Usage of osteopath No of Praxis Age WHISC Online % of or chiropractor people N=277 Concern N=68 Survey people Service who had N=25 N=41 who had (% who had used used the used the service) service service (411) Osteopath 69 16% 24% 7% 34% 17% Chiropractor 41 9% 20% 6% 18% 10%
Chart Six: Satisfaction with neck and back pain services 7.2 Those rating the service as ‘excellent’ or ‘good’ were asked to state why? These are some illustrative comments: “Because they sort out my problem” “Everything was perfect, 100%” “He explained everything properly, he doesn’t give you things that are impossible to do, he gives you advice on what to do that you can fit in easily with your daily life” “I don’t have to wait around for hours, its good” “I feel as though finally I am getting my back sorted out” “Of those users, 52% rated it as ‘excellent’ or ‘good’ with the following comments: ‘very efficient service’ ‘took pain management to my level’ ‘staff very good, very patient’ (Age Concern) 7.3 By contrast the small number of patients who were unhappy or dissatisfied with the service made these comments or similar: “After her operation the domestic cleaned and that dust was falling on her” “Because I am still suffering with back pain - it didn’t do me much good” “Didn’t solve problem” “It didn’t work for me, that’s all - so went private” “Not enough time with the doctor” “Didn’t consult with me my pain” 7.4 89% of those currently using or have previously used NHS Neck and Back Pain services surveyed by Praxis said ‘they felt involved in the development of their care plan(s)’. This compares with 56% for WHISC and 38% for the Online Survey. 8.0 Usage and Experience of Osteopaths and Chiropractors 411 patients responded to the question asking if they had attended an osteopath or chiropractor. 110 people said they had used one or both services. Table 10 use of osteopath or chiropractor service Usage of osteopath or chiropractor Service (% who had used service) No of people who had used the service Praxis N=277 Age Concern N=25 WHISC N=68 Online Survey N=41 % of people who had used the service (411) Osteopath 69 16% 24% 7% 34% 17% Chiropractor 41 9% 20% 6% 18% 10%
orthopaedic_and_rheumatology_consolidation_report_-_final_140715.docx