6. Patient Satisfaction Audit Clinical Audit of Patients' Perception of Quality of Care Completed Patients Questionnaires Data capture sheet Include percentage within each answer Private 1. Are you an NHS or private patient? NHS Not sure Other % % % % Does the practice offer convenient appointment Usually Not really Always Never % % % 2. times? % Do you find it easy to contact the practice to Usually Not really Yes No % % % 3. make, change or cancel an appointment? % Were you made to feel welcome at reception? Yes No Not sure % % % 4. If you pay for your options, were the charges fully Yes No Not sure Do not pay % % % 5. explained before treatment commenced? % Were your treatment requirements fully Yes No Not sure % % % 6. explained? Have you discussed the frequency of your check Yes No Not sure % % % 7. up with the dentist? 8. Are you of the 3 bands of NHS charges? Yes No Not sure % % % Did the dentist discuss with you how to prevent Yes No Not sure % % % 9. dental disease? Do you feel confident about your treatment Yes No Not sure % % % 10. outcomes? Were you kept waiting too long without Yes No % % 11. explanation? Which of the following would improve the waiting Up to date TV on news TV with dental education quality 12. magazines channel and information programme newspapers room: % % % % Is the cleanliness of the Practice satisfactory? Yes No Not sure % % % 13 Are you aware of the Practice complaints Yes No Not sure % % % 14 procedures? Would you recommend this practice to your Yes No Not sure % % % 15 friends and family? Devon LDC 6. Patient Satisfaction Audit
6. Patient Satisfaction Audit Clinical Audit of Patients' Perception of Quality of Care Completed Patients Questionnaires Data capture sheet Include percentage within each answer 1. Are you an NHS or private patient? NHS % Private % Not sure % Other % 2. Does the practice offer convenient appointment times? Usually % Not really % Always % Never % 3. Do you find it easy to contact the practice to make, change or cancel an appointment? Usually % Not really % Yes % No % 4. Were you made to feel welcome at reception? Yes % No % Not sure % 5. If you pay for your options, were the charges fully explained before treatment commenced? Yes % No % Not sure % Do not pay % 6. Were your treatment requirements fully explained? Yes % No % Not sure % 7. Have you discussed the frequency of your check up with the dentist? Yes % No % Not sure % 8. Are you of the 3 bands of NHS charges? Yes % No % Not sure % 9. Did the dentist discuss with you how to prevent dental disease? Yes % No % Not sure % 10. Do you feel confident about your treatment outcomes? Yes % No % Not sure % 11. Were you kept waiting too long without explanation? Yes % No % 12. Which of the following would improve the waiting room: Up to date magazines % TV on news channel % TV with dental education and information programme % quality newspapers % 13 Is the cleanliness of the Practice satisfactory? Yes % No % Not sure % 14 Are you aware of the Practice complaints procedures? Yes % No % Not sure % 15 Would you recommend this practice to your friends and family? Yes % No % Not sure % Devon LDC 6. Patient Satisfaction Audit
Patient-satisfaction.docx