After verifying the account information, including his Complainant’s account number, Kip and because you qualify, I just said, “Congratulations. You do qualify, need to ask you Kip proceeded to ask a few more questions about the some simple questions.” account information. (N.T. 73) Complainant’s Kip then explained that as a loyalty bonus the Complainant would receive at 15 percent of your highest Great American Power supplier “a rebate check valued charges . . . Then Kip told the Complainant that last thing we need to do to apply the .” “the savings to your account is just go through a quick taped verification . . . Kip instructed that the .” Complainant would be asked for his address and be asked to answer some yes/no questions. (N.T. 73) The Complainant agreed to answer the questions. (N.T. 73) The Complainant asked Kip if he was calling from Duquesne Light. Kip explained that he was calling from Great American Power, supplier of Duquesne “an approved (N.T. 74) Light’s energy choice program.” The taped verification process began with you for enrolling with “Thank Great American Power as your electricity (N.T. 74) supplier.” The Complainant had not agreed to enroll with GAP. The Complainant continued with the verification process which asked for his name and address and verification of his telephone number. The taped verification closed with the statement that now selected Great American Power as your supplier of “You have generation and transmission service . . . (N.T. 76) .” The taped verification asked the Complainant to if he say “yes” understood the terms of the enrollment. The Complainant answered and Kip returned to the “no”
After verifying the Complainant’s account information, including his account number, Kip said, “Congratulations. You do qualify, and because you qualify, I just need to ask you some simple questions.” Kip proceeded to ask a few more questions about the Complainant’s account information. (N.T. 73) Kip then explained that as a loyalty bonus the Complainant would receive “a rebate check valued at 15 percent of your highest Great American Power supplier charges . . . .” Then Kip told the Complainant that “the last thing we need to do to apply the savings to your account is just go through a quick taped verification . . . .” Kip instructed that the Complainant would be asked for his address and be asked to answer some yes/no questions. (N.T. 73) The Complainant agreed to answer the questions. (N.T. 73) The Complainant asked Kip if he was calling from Duquesne Light. Kip explained that he was calling from Great American Power, “an approved supplier of Duquesne Light’s energy choice program.” (N.T. 74) The taped verification process began with “Thank you for enrolling with Great American Power as your electricity supplier.” (N.T. 74) The Complainant had not agreed to enroll with GAP. The Complainant continued with the verification process which asked for his name and address and verification of his telephone number. The taped verification closed with the statement that “You have now selected Great American Power as your supplier of generation and transmission service . . . .” (N.T. 76) The taped verification asked the Complainant to say “yes” if he understood the terms of the enrollment. The Complainant answered “no” and Kip returned to the
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