Shadwell Medical Centre Patient Participation Group Meeting notes Date: 22 May 2012 Time: 2.00pm Attendees: GP Representative, Melanie Practice Manager, 3 patient representatives Melanie opened the meeting by thanking the attendees. 1. Update on actions taken by practice. Melanie reported that the SMS messaging service had been implemented. She explained that patients would receive a text message confirming their appointment booking. Patients will then receive a reminder the day before the booked appointment and if they fail to attend their appointment they would receive another text telling them they have missed their appointment and to please let the surgery know in future if they could not attend. GP representative reported that although the system appeared to be working as patients were ringing to cancel or re book appointments the actual audit figures were not reflecting this yet. It was agreed to report back to the group again when the system has run for longer. 2. Melanie told the group that a new appointment system had commenced yesterday. Patients ringing for an urgent on the day appointment will be offered a 5 minute urgent appointment t address the acute problem they have that day. One group member had used the service and said that it was very good. 3. GP representative announced to the group that Dr Stocks would be retiring on 30.06.12 and his replacement would be Dr Sara Khoshneviszadeh. An announcement will be made within the practice regarding Dr Stocks retirement and the new appointment of a replacement GP. 3. Melanie told the group that she had hoped that they would be able to appoint a Chair person and Secretary to run the but as they were so few in numbers it was agreed to wait until the next meeting to do this and to start to put together a of reference/Constitution”. “Terms One member who was interested in volunteering for the Chair role asked what the group was really about. He said that he had done some research into Patient participation Groups and had seen what groups were getting involved in. Melanie said that the group was for the patients and that this was why she wanted a of reference/Constitution” so that the group had it’s own identity. Dr “Terms Bargh said that the group could bring their concerns to the meeting and the practice would work With them to address the concerns. A group member offered to help Melanie with some aspects of development and they will be in contact shortly to discuss this. 4. It was agreed that dates would be set for the next two meetings and these notes would be circulated.
Shadwell Medical Centre Patient Participation Group Meeting notes Date: 22 May 2012 Time: 2.00pm Attendees: GP Representative, Melanie Practice Manager, 3 patient representatives Melanie opened the meeting by thanking the attendees. 1. Update on actions taken by practice. Melanie reported that the SMS messaging service had been implemented. She explained that patients would receive a text message confirming their appointment booking. Patients will then receive a reminder the day before the booked appointment and if they fail to attend their appointment they would receive another text telling them they have missed their appointment and to please let the surgery know in future if they could not attend. GP representative reported that although the system appeared to be working as patients were ringing to cancel or re book appointments the actual audit figures were not reflecting this yet. It was agreed to report back to the group again when the system has run for longer. 2. Melanie told the group that a new appointment system had commenced yesterday. Patients ringing for an urgent on the day appointment will be offered a 5 minute urgent appointment t address the acute problem they have that day. One group member had used the service and said that it was very good. 3. GP representative announced to the group that Dr Stocks would be retiring on 30.06.12 and his replacement would be Dr Sara Khoshneviszadeh. An announcement will be made within the practice regarding Dr Stocks retirement and the new appointment of a replacement GP. 3. Melanie told the group that she had hoped that they would be able to appoint a Chair person and Secretary to run the but as they were so few in numbers it was agreed to wait until the next meeting to do this and to start to put together a “Terms of reference/Constitution”. One member who was interested in volunteering for the Chair role asked what the group was really about. He said that he had done some research into Patient participation Groups and had seen what groups were getting involved in. Melanie said that the group was for the patients and that this was why she wanted a “Terms of reference/Constitution” so that the group had it’s own identity. Dr Bargh said that the group could bring their concerns to the meeting and the practice would work With them to address the concerns. A group member offered to help Melanie with some aspects of development and they will be in contact shortly to discuss this. 4. It was agreed that dates would be set for the next two meetings and these notes would be circulated.
Patient_Participation_Annual_Report_201213.docx