e. The use of There is Equality of Advance equality language line increased use of access is of opportunity service is language line improved promoted among services communities with language needs Race Actions taken The use of Language Line Service is promoted on the SAS website and at community events and with groups. Staff have been reminded how to access this service through the Chief Executive Bulletin, equality and diversity training, through annual learning in practice training and on the intranet. Results The number of calls made to the Language Line Service and the most common languages required are as follows; The use of Language Line Service has increased significantly since 2014. The activities / initiatives undertaken are now complete. f. Language line The views of Equality of Advance equality service is patients and access is of opportunity regularly callers using improved evaluated with language line input from BME service are community captured and members actions taken to improve service as appropriate Race Actions taken Comments / suggestions for improvement have been invited from staff who have used Language Line Service. We have some difficulty with seeking feedback from patients who have used this service as it is not appropriate to ask for this information via the SAS website. We are currently reliant upon ad hoc feedback from patients who are willing to give this information via community group meetings and events. Further consideration will be given as
e. The use of language line service is promoted among communities with language needs There is increased use of language line services Equality of access is improved Advance equality of opportunity Race Actions taken The use of Language Line Service is promoted on the SAS website and at community events and with groups. Staff have been reminded how to access this service through the Chief Executive Bulletin, equality and diversity training, through annual learning in practice training and on the intranet. Results The number of calls made to the Language Line Service and the most common languages required are as follows; The use of Language Line Service has increased significantly since 2014. The activities / initiatives undertaken are now complete. f. Language line service is regularly evaluated with input from BME community members The views of patients and callers using language line service are captured and actions taken to improve service as appropriate Equality of access is improved Advance equality of opportunity Race Actions taken Comments / suggestions for improvement have been invited from staff who have used Language Line Service. We have some difficulty with seeking feedback from patients who have used this service as it is not appropriate to ask for this information via the SAS website. We are currently reliant upon ad hoc feedback from patients who are willing to give this information via community group meetings and events. Further consideration will be given as
equalityoutcomesprogressreport2015.docx