relevant skills or technology and best or technology and best practices. current technology and is unaware of practices. Aware of the need for self-improvement best practices. Has on-going program of to expand job knowledge and skills. Unaware of the need for to expand job knowledge to expand job knowledge and skills. and skills. Job Knowledge Consistently stays current on all Competent in job knowledge and works Minimal understanding of available processes, guidelines, policies and to keep it current. processes, guidelines, policies and procedures or technical resources. Answers customer’s and staff questions procedures or technical resources. Helps others to understand and accurately. Lacks understanding of the business incorporate new policies, procedures Understands, follows and stays current related needs of the unit. and products. on all unit processes, guidelines, policies Contributes to the development of new and procedures or technical resources. processes, guidelines, and policies and Knows where to find procedure or procedures or technical resources. method if needed. Is utilized as a key resource. Explains reason for following processes, Is relied upon for job knowledge in area guidelines, policies and procedures to of expertise. assist others. Anticipates and answers customer or staff questions accurately, independently, and in understandable terms. Quantity of Consistently stays current on all Completes what is expected thoroughly, Lacks consistency or chooses to Work/ processes, guidelines, policies and positively, and on or of schedule. disregard processes, guidelines, Productivity procedures or technical resources. policies and procedures. Helps others to understand and Does not utilize technical resources. incorporate new policies, procedures Does not let others know where they and products. are at with deadlines. Contributes to the development of new Unable to keep pace with expected processes, guidelines, and policies and workload. procedures or technical resources. Does not retain resources and Is utilized as a key resource. continually asks for help. Is relied upon for job knowledge in area of expertise.
relevant skills or technology and best practices. Has on-going program of to expand job knowledge and skills. or technology and best practices. Aware of the need for self-improvement to expand job knowledge and skills. current technology and is unaware of best practices. Unaware of the need for to expand job knowledge and skills. Job Knowledge Consistently stays current on all processes, guidelines, policies and procedures or technical resources. Helps others to understand and incorporate new policies, procedures and products. Contributes to the development of new processes, guidelines, and policies and procedures or technical resources. Is utilized as a key resource. Is relied upon for job knowledge in area of expertise. Anticipates and answers customer or staff questions accurately, independently, and in understandable terms. Competent in job knowledge and works to keep it current. Answers customer’s and staff questions accurately. Understands, follows and stays current on all unit processes, guidelines, policies and procedures or technical resources. Knows where to find procedure or method if needed. Explains reason for following processes, guidelines, policies and procedures to assist others. Minimal understanding of available processes, guidelines, policies and procedures or technical resources. Lacks understanding of the business related needs of the unit. Quantity of Work/ Productivity Consistently stays current on all processes, guidelines, policies and procedures or technical resources. Helps others to understand and incorporate new policies, procedures and products. Contributes to the development of new processes, guidelines, and policies and procedures or technical resources. Is utilized as a key resource. Is relied upon for job knowledge in area of expertise. Completes what is expected thoroughly, positively, and on or of schedule. Lacks consistency or chooses to disregard processes, guidelines, policies and procedures. Does not utilize technical resources. Does not let others know where they are at with deadlines. Unable to keep pace with expected workload. Does not retain resources and continually asks for help.
perf-standards-matrix-techskills.docx