If your company has duplicate/multiple accounts, please confer with your colleagues to decide which accounts can be deactivated. Try to reduce your company accounts to ONE. If your company MUST have several different accounts, try to differentiate them maybe add a location – or a sector after the company name. This will assist a buyer to identify which account of your several separate accounts to send a tender Invitation to. 6. Respond to Tenders 6.1 I want to download the tender documents but there are no documents to download/ this option does not work. How can I view or download the tender documents? Accept You need to FIRST express your interest in the tender click the big blue button - – top left on the screen. Then you will be able to view/ download the documents. When you are logged on and IN the particular Tender, within the My Response tab - click the documents” option (circled red in screen shot below) to view and download the “Access documents provided by the buyer. 6.2 I have accepted a tender opportunity but now realise that we are not interested in this tender. What do I need to do? Can I cancel our interest? Click the expression of button at the bottom of the tender response page (on ‘Cancel interest’ the ‘My Response’ tab) 6.3 I cancelled our expression of interest but now I want to undo this we now want – to be involved in this tender. Can we do this? Yes. If you can see the click this and your interest will be resumed. ‘Resume’ button, 6.4 I have a question about the tender a specific question on the commercial / – financial / technical aspects of what is required (not about the system). Who do I contact? You need to contact the Buyer responsible for the particular Tender/Quote and you should do this via the Messaging function within the tender. 6.5 What is and how do I use it? ‘Messaging’ Within each Tender, there is a tab called Messaging. The function is like an internal ‘Messaging’ email system on the portal - between the Buyer and the Suppliers on THIS particular tender. It keeps all questions and their answers on the Tender and ON the system, so is auditable.
If your company has duplicate/multiple accounts, please confer with your colleagues to decide which accounts can be deactivated. Try to reduce your company accounts to ONE. If your company MUST have several different accounts, try to differentiate them – maybe add a location or a sector after the company name. This will assist a buyer to identify which account of your several separate accounts to send a tender Invitation to. 6. Respond to Tenders 6.1 I want to download the tender documents but there are no documents to download/ this option does not work. How can I view or download the tender documents? You need to FIRST express your interest in the tender – click the big blue Accept button - top left on the screen. Then you will be able to view/ download the documents. When you are logged on and IN the particular Tender, within the My Response tab - click the option “Access documents” (circled red in screen shot below) to view and download the documents provided by the buyer. 6.2 I have accepted a tender opportunity but now realise that we are not interested in this tender. What do I need to do? Can I cancel our interest? Click the ‘Cancel expression of interest’ button at the bottom of the tender response page (on the ‘My Response’ tab) 6.3 I cancelled our expression of interest but now I want to undo this – we now want to be involved in this tender. Can we do this? Yes. If you can see the ‘Resume’ button, click this and your interest will be resumed. 6.4 I have a question about the tender – a specific question on the commercial / financial / technical aspects of what is required (not about the system). Who do I contact? You need to contact the Buyer responsible for the particular Tender/Quote and you should do this via the Messaging function within the tender. 6.5 What is ‘Messaging’ and how do I use it? Within each Tender, there is a tab called Messaging. The ‘Messaging’ function is like an internal email system on the portal - between the Buyer and the Suppliers on THIS particular tender. It keeps all questions and their answers on the Tender and ON the system, so is auditable.
EU_Supply_FAQs_July_2017.docx