13. ( ) ( ) ( ) ( ) ( ) Item 8: Lack of Jargon 5. The interviewer 4 3. The Learner 2 1. The Learner used asks questions and occasionally used difficult medical terms provides medical jargon and jargon throughout information in during the the interview. language that is interview and easily understood; failed to define the content is free of medical terms for difficult medical the patient unless terms and jargon. specifically Words are requested to do so IMMEDIATELY by the patient. DEFINED for the patient. Language is used that is appropriate to the patient's level of education. 14. ( ) ( ) ( ) ( ) ( ) Item 13: Verbal 5. The Learner 4 3. The Learner 2 1. The Learner failed to Facilitation Skills used facilitation used some use facilitative skills to skills throughout facilitative skills, encourage the patient to the interview. but not tell his story. Verbal consistently or at encouragement, use appropriate of short statements times. Verbal and echoing were encouragement used when could have been appropriate. used more effectively. 15. ( ) ( ) ( ) ( ) ( ) Item 14: Non-Verbal 5. The Learner put 4 3. The Learner 2 1. The Learner made no Facilitation Skills the patient at ease made some use of attempt to put the and facilitated facilitative patient at ease. The communication by techniques, but Learner’s body using good eye could be more language was negative contact; relaxed, consistent in that or closed. Annoying
13. Item 8: Lack of Jargon ( ) 5. The interviewer asks questions and provides information in language that is easily understood; content is free of difficult medical terms and jargon. Words are IMMEDIATELY DEFINED for the patient. Language is used that is appropriate to the patient's level of education. ( ) 4 ( ) 3. The Learner occasionally used medical jargon during the interview and failed to define the medical terms for the patient unless specifically requested to do so by the patient. ( ) 2 ( ) 1. The Learner used difficult medical terms and jargon throughout the interview. 14. Item 13: Verbal Facilitation Skills ( ) 5. The Learner used facilitation skills throughout the interview. Verbal encouragement, use of short statements and echoing were used when appropriate. ( ) 4 ( ) 3. The Learner used some facilitative skills, but not consistently or at appropriate times. Verbal encouragement could have been used more effectively. ( ) 2 ( ) 1. The Learner failed to use facilitative skills to encourage the patient to tell his story. 15. Item 14: Non-Verbal Facilitation Skills ( ) 5. The Learner put the patient at ease and facilitated communication by using good eye contact; relaxed, ( ) 4 ( ) 3. The Learner made some use of facilitative techniques, but could be more consistent in that ( ) 2 ( ) 1. The Learner made no attempt to put the patient at ease. The Learner’s body language was negative or closed. Annoying
EOA_2018_practice_case_and_checklists.docx