that is not improvements. well. done. Staff or volunteers are available at or near the main entrance to help visitors. Multilingual staff or volunteers are available at or near the main entrance to help visitors. Staff or volunteers are present at the welcome or information desk. Multilingual staff or volunteers are available at the welcome or information desk. Staff or volunteers wear identification such as a button, uniform, or name tag. This is This is done, This is something Hallways and Navigation Ease but needs some done N/A that is not improvements. well. done. Maps are posted at various locations around the facility. Words used for locations on signs throughout the facility remain consistent (i.e. the is always referred to as “Cafeteria” “Cafeteria”, not as or “Café” “Restaurant”). Consistent symbols/graphics are used on signs throughout the facility. Overhead signs use large, clearly visible lettering. Wall (eye level) signs use large, clearly visible lettering. Signs are written in English and in the primary languages of the populations being served (i.e., if most of the patients speak English and Spanish, signs are written in English and Spanish). Color codes are used consistently on the walls or floors throughout the facility to mark paths to and from various sections of the facility. This is This is done, This is Service and Specialty Areas (Medical something but needs some done N/A Records, Pharmacy, MRI, etc.) that is not improvements. well. done. The name of the clinic/service area is clearly posted. Sign‐in procedures are clearly indicated. Staff offer help for completing any needed paperwork. Materials provided to patients have been assessed for their cultural appropriateness. Materials provided to patients are written in the primary languages of the populations being
that is not done. improvements. well. Staff or volunteers are available at or near the main entrance to help visitors. Multilingual staff or volunteers are available at or near the main entrance to help visitors. Staff or volunteers are present at the welcome or information desk. Multilingual staff or volunteers are available at the welcome or information desk. Staff or volunteers wear identification such as a button, uniform, or name tag. Hallways and Navigation Ease This is something that is not done. This is done, but needs some improvements. This is done well. N/A Maps are posted at various locations around the facility. Words used for locations on signs throughout the facility remain consistent (i.e. the “Cafeteria” is always referred to as “Cafeteria”, not as “Café” or “Restaurant”). Consistent symbols/graphics are used on signs throughout the facility. Overhead signs use large, clearly visible lettering. Wall (eye level) signs use large, clearly visible lettering. Signs are written in English and in the primary languages of the populations being served (i.e., if most of the patients speak English and Spanish, signs are written in English and Spanish). Color codes are used consistently on the walls or floors throughout the facility to mark paths to and from various sections of the facility. Service and Specialty Areas (Medical Records, Pharmacy, MRI, etc.) This is something that is not done. This is done, but needs some improvements. This is done well. N/A The name of the clinic/service area is clearly posted. Sign‐in procedures are clearly indicated. Staff offer help for completing any needed paperwork. Materials provided to patients have been assessed for their cultural appropriateness. Materials provided to patients are written in the primary languages of the populations being
Final%20Draft%20Health-Literacy-Assessment%20Tool-V3_082416.docx