(Repair Review criteria/definitions C.8._? used for classifying service Response Procedures) requests Exhibit JE._? (Service Interruption / Contingency and Catastrophic Loss Plan) attachment Periodic Review of Annually Random Sampling Section C.X of Contract SO’s Contractor will make Service Request Records (minimum – available to the COR all (insert correct COR will periodically review necessary documentation basis) reference(s) to be to assist in the service request records to SO’s periodic consistent with actual Government’s verify completeness. review. contract and remove title Confirm the completeness of reference) typical information taken C.8_? (Repair Response during initial receipt and Procedures) follow-up of service call (i.e. time of call, time of response, cause of the request, action taken, and date and time of completion) Review service call log to assess track record on service call responses. Identify any positive/negative trends. Verify whether service calls are being resolved
Review criteria/definitions used for classifying service requests C.8._? (Repair Response Procedures) Exhibit JE._? (Service Interruption / Contingency and Catastrophic Loss Plan) attachment Periodic Review of SO’s Service Request Records – COR will periodically review SO’s service request records to verify completeness. Confirm the completeness of typical information taken during initial receipt and follow-up of service call (i.e. time of call, time of response, cause of the request, action taken, and date and time of completion) Review service call log to assess track record on service call responses. Identify any positive/negative trends. Verify whether service calls are being resolved Contractor will make available to the COR all necessary documentation to assist in the Government’s periodic review. Annually (minimum basis) Random Sampling Section C.X of Contract (insert correct reference(s) to be consistent with actual contract and remove title reference) C.8_? (Repair Response Procedures)
E_QualityAssurance_Surveillance_Program_QASP_Template.docx