Positive patient Achieved Patients’ and providers’ Need to ensure patients have a clear experience feedback indicate understanding of the role especially positive patient if they are assessed as not requiring experience. the support of the CNC (at that point in time). Exception is patients who have an initial CNC Continue to facilitate patients to be contact and then no linked to other services especially further interaction. financial and emotional support services. Increase focus on whānau involvement and involving patients in decisions. Improve information sharing and handovers and offer (if appropriate and possible in FTE allocation) more regular contact. Identified Achieved Systems projects are Consider further review of the improvements in occurring across all system projects being undertaken to care coordination DHBs. Some are assess whether they are having and patient demonstrating positive sustained and positive impact on pathway change. improving the patient experience and pathways. Seek to address the ongoing barriers that impede the CNC system improvement role including lack of buy-in, high CNC workload and lack of IT infrastructure or support.
Positive patient experience Achieved Patients’ and providers’ feedback indicate positive patient experience. Exception is patients who have an initial CNC contact and then no further interaction. Need to ensure patients have a clear understanding of the role especially if they are assessed as not requiring the support of the CNC (at that point in time). Continue to facilitate patients to be linked to other services especially financial and emotional support services. Increase focus on whānau involvement and involving patients in decisions. Improve information sharing and handovers and offer (if appropriate and possible in FTE allocation) more regular contact. Identified improvements in care coordination and patient pathway Achieved Systems projects are occurring across all DHBs. Some are demonstrating positive change. Consider further review of the system projects being undertaken to assess whether they are having sustained and positive impact on improving the patient experience and pathways. Seek to address the ongoing barriers that impede the CNC system improvement role including lack of buy-in, high CNC workload and lack of IT infrastructure or support.
evaluation-cancer-nurse-coordinator-initiative-second-annual-report.docx