Table 1: Scoring and Ideas for Improvements Navigation Score Ideas for Improvement Telephone System Entrance Lobby 1) Staff Assistance 2) 3) Hallways and Navigation 4) Ease Service and Specialty Areas Total Score for Navigation Print Score Ideas for Improvement Communication Writing Style Organization and Design Type Style, Size of Print, and 1) Contrast with Paper 2) 3) Photographs, Illustrations, 4) Symbols, and Diversity Total Score for Print Communication Oral Exchange Score Ideas for Improvement Total Score for Oral 1) Exchange 2) 3)
Table 1: Scoring and Ideas for Improvements Navigation Score Ideas for Improvement Telephone System 1) 2) 3) 4) Entrance Lobby Staff Assistance Hallways and Navigation Ease Service and Specialty Areas Total Score for Navigation Print Communication Score Ideas for Improvement Writing Style 1) 2) 3) 4) Organization and Design Type Style, Size of Print, and Contrast with Paper Photographs, Illustrations, Symbols, and Diversity Total Score for Print Communication Oral Exchange Score Ideas for Improvement Total Score for Oral Exchange 1) 2) 3)
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