4. 4.0 Overview Highlights – 4.1 Parties Involved 4.2 Work Plan 4.2.0 Development Methodology 4.2.1 Overall Development Plan 4.2.2 Detailed Plan 4.3 Next/Immediate Phase 4.4 Ongoing Operation 4.5 Documentation Index 4.5.1 Operational documentation 4.5.2 Development process documentation 4.6 Service and Maintenance 4.6.1 Help desk Call center – 4.6.2 Application maintenance 4.6.3 Infrastructure and technology maintenance 4.6.4 Ongoing Implementation 4.6.5 Everyday costs 4.7 Integration into the Organization Deployment – 4.8 Robustness and Reliability 4.8.1 Testing plan 4.8.2 Availability and survivability 4.8.3 Scope of Validation 4.8.3.1 In-Scope
4. 4.0 Overview – Highlights 4.1 Parties Involved 4.2 Work Plan 4.2.0 Development Methodology 4.2.1 Overall Development Plan 4.2.2 Detailed Plan 4.3 Next/Immediate Phase 4.4 Ongoing Operation 4.5 Documentation Index 4.5.1 Operational documentation 4.5.2 Development process documentation 4.6 Service and Maintenance 4.6.1 Help desk – Call center 4.6.2 Application maintenance 4.6.3 Infrastructure and technology maintenance 4.6.4 Ongoing Implementation 4.6.5 Everyday costs 4.7 Integration into the Organization – Deployment 4.8 Robustness and Reliability 4.8.1 Testing plan 4.8.2 Availability and survivability 4.8.3 Scope of Validation 4.8.3.1 In-Scope
E_GxP_Wdoc01.docx