Weekly circulation of Weekly circulation government of government Senior gazettes to Quarterly Quarterly PI 101 gazettes to relevant Effective Officer: Legal relevant Report Report departments - 1 Advice Services departments - 1 report per quarter report per quarter Completion of contracts within Completion of 60 days after contracts within 60 60 of 60 = 60 of 60 = Tender days after Tender 100% 100% Senior Admin PI 102 Adjudication Adjudication completed Fully Effective completed Officer: Legal Committee Committee within within Advice Services resolution - 1 resolution - 1 timeframe timeframe report per report per quarter quarter Quarterly Reports on legal Quarterly Reports supporting on legal supporting Senior Admin services services rendered Quarterly Quarterly PI 103 Fully Effective Officer: Legal rendered to to municipal Report Report Advice Services municipal departments per departments per quarter quarter Three planned No meetings - No meetings - Senior Admin staff interactions Monthly meetings PI 104 one employee Not Applicable one employee Officer: Legal by the end of (3 / quarter) in department in department Advice Services each quarter Quarterly Quarterly No Evaluations No Evaluations Senior Admin evaluations of all evaluations of all PI 105 - one employee Not Applicable - one employee Officer: Legal Section 66 Section 66 in department in department Advice Services employees employees Internal telephone Internal telephone utilisation Clarity to be utilisation control : control : found whether Senior Client PI 082 Quarterly report to Not executed Not Applicable Not executed Quarterly report indicator should Services Officer verify telephone to verify be amended printouts telephone printouts Administration Administration of of client queries client queries and and 1242 of 1242 1242 of 1242 compliments : 80 Indicator need Senior Client PI 083 compliments : =100% Queries Fully Effective =100% Queries Percent of queries to be amended Services Officer 80 Percent of submitted submitted attended to within queries attended 7 days to within 7 days Compile and Not applicable. Not applicable. implement a Senior Client PI 084 N/A To be evaluated Not Applicable To be evaluated service charter Services Officer in Q4 in Q4 by 30 June 2015 Batho Pele Batho Pele Interventions - 2 Interventions - 2 2 Interventions 2 Interventions Senior Client PI 085 Fully Effective interventions interventions per executed executed Services Officer per quarter quarter Customer care Customer care Customer Customer improvement : Survey to be improvement : satisfaction satisfaction Senior Client PI 086 Customer Not Applicable executed 09-20 Customer survey not survey not Services Officer satisfaction February 2015 satisfaction surveys executed executed surveys
PI 101 Weekly circulation of government gazettes to relevant departments - 1 report per quarter Weekly circulation of government gazettes to relevant departments - 1 report per quarter Quarterly Report Effective Quarterly Report Senior Officer: Legal Advice Services PI 102 Completion of contracts within 60 days after Tender Adjudication Committee resolution - 1 report per quarter Completion of contracts within 60 days after Tender Adjudication Committee resolution - 1 report per quarter 60 of 60 = 100% completed within timeframe Fully Effective 60 of 60 = 100% completed within timeframe Senior Admin Officer: Legal Advice Services PI 103 Quarterly Reports on legal supporting services rendered to municipal departments per quarter Quarterly Reports on legal supporting services rendered to municipal departments per quarter Quarterly Report Fully Effective Quarterly Report Senior Admin Officer: Legal Advice Services PI 104 Three planned staff interactions by the end of each quarter Monthly meetings (3 / quarter) No meetings - one employee in department Not Applicable No meetings - one employee in department Senior Admin Officer: Legal Advice Services PI 105 Quarterly evaluations of all Section 66 employees Quarterly evaluations of all Section 66 employees No Evaluations - one employee in department Not Applicable No Evaluations - one employee in department Senior Admin Officer: Legal Advice Services PI 082 Internal telephone utilisation control : Quarterly report to verify telephone printouts Internal telephone utilisation control : Quarterly report to verify telephone printouts Not executed Not Applicable Not executed Clarity to be found whether indicator should be amended Senior Client Services Officer PI 083 Administration of client queries and compliments : 80 Percent of queries attended to within 7 days Administration of client queries and compliments : 80 Percent of queries attended to within 7 days 1242 of 1242 =100% Queries submitted Fully Effective 1242 of 1242 =100% Queries submitted Indicator need to be amended Senior Client Services Officer PI 084 Compile and implement a service charter by 30 June 2015 N/A Not applicable. To be evaluated in Q4 Not Applicable Not applicable. To be evaluated in Q4 Senior Client Services Officer PI 085 Batho Pele Interventions - 2 interventions per quarter Batho Pele Interventions - 2 interventions per quarter 2 Interventions executed Fully Effective 2 Interventions executed Senior Client Services Officer PI 086 Customer care improvement : Customer satisfaction surveys Customer care improvement : Customer satisfaction surveys Customer satisfaction survey not executed Not Applicable Customer satisfaction survey not executed Survey to be executed 09-20 February 2015 Senior Client Services Officer
Performance-Evaluations-Portfolio-Q1-2014.20151.docx