Serves on work groups and oversees special projects and assignments when required Ensures that company and contract policies and procedures are followed Ensures timely and accurate data entry and reporting With Employers Recognizes employers as the primary customer of the Gulf Coast Workforce Solutions system Sells and markets ESD services to area employers Establishes presence/relationship with local chambers of commerce and other area economic development organizations May follow-up to ensure service was delivered completely to a customer’s satisfaction Assist in developing good, quality relationships with employers With RSD and ESD Staff Answers questions from career office staff, supervisors, and managers Communicates with ES and RS management and staff to coordinate a response to employers’ workforce needs Fosters a productive working relationship with RSD management through flexibility, adaptability, and congeniality to find solutions for employers Represents Workforce Solutions at meetings, conferences, and seminars or on boards, panels, and committees With ESD Management Receives current real-time LMI information from Employer Service staff, contributes to the system-wide labor market report. The contribution may include: Employment trends, hiring needs, skill shortages, skill sets, etc Related information/intelligence on training activities and hiring Information on new businesses moving into the region Layoff announcements Regularly reviews information in WIT and communicates with management regarding specific trends, issues, and unique occurrences found in documentation Performance Expectations Meet or exceed annual new market share goals Meet or exceed annual customer loyalty goals Meet or exceed expectations based on results of customer satisfaction survey Demonstrate mastery of job-related skills and abilities as reflected in a semi-annual 360 Degree Evaluation Employer Service Division Uniform Policies and Procedures Manual 5-13-08 ESD Page 2-8 Senior Business Consultant
Serves on work groups and oversees special projects and assignments when required Ensures that company and contract policies and procedures are followed Ensures timely and accurate data entry and reporting With Employers Recognizes employers as the primary customer of the Gulf Coast Workforce Solutions system Sells and markets ESD services to area employers Establishes presence/relationship with local chambers of commerce and other area economic development organizations May follow-up to ensure service was delivered completely to a customer’s satisfaction Assist in developing good, quality relationships with employers With RSD and ESD Staff Answers questions from career office staff, supervisors, and managers Communicates with ES and RS management and staff to coordinate a response to employers’ workforce needs Fosters a productive working relationship with RSD management through flexibility, adaptability, and congeniality to find solutions for employers Represents Workforce Solutions at meetings, conferences, and seminars or on boards, panels, and committees With ESD Management Receives current real-time LMI information from Employer Service staff, contributes to the system-wide labor market report. The contribution may include: Employment trends, hiring needs, skill shortages, skill sets, etc Related information/intelligence on training activities and hiring Information on new businesses moving into the region Layoff announcements Regularly reviews information in WIT and communicates with management regarding specific trends, issues, and unique occurrences found in documentation Performance Expectations Meet or exceed annual new market share goals Meet or exceed annual customer loyalty goals Meet or exceed expectations based on results of customer satisfaction survey Demonstrate mastery of job-related skills and abilities as reflected in a semi-annual 360 Degree Evaluation Employer Service Division Uniform Policies and Procedures Manual 5-13-08 ESD Page 2-8 Senior Business Consultant
ESD%20Uniformed%20Office%20Polices%20%20Procedures%20Manual%20rev111709.docx