Executive Summary for June 30, 2012 – Dimension Organizational Objective Performance Summary The total number of non-US/Canada individual dues paying members and non-US/Canada organization members is flat, is above prior year and target. Impact 1 Increase Global Impact – The total number of LMCs is flat, is above prior year and below target. Total non-US/Canada revenue is above prior year and below target. The total number of ind/org members of the community, ind/org non-dues paying members, ind/org dues paying members, individual dues paying members, new individual dues paying members, renewing ind are below prior year and Community 2 Grow Community – target. The total number of org members new org members and org members is above prior year and below target. The percent of customers loyal to ASQ and Customer 3 Increase Customer Loyalty customer satisfied with key products and services – decreased and is below prior year and target. Total consolidated operating revenue is favorable to prior year and below target. Total consolidated operating surplus is above prior year and target. Means 4 Grow Means – The liquidity ratio decreased is favorable to target. The reserve fund percent increased below prior year but above target. The customer experience index decreased, is above prior year and target. The total number of new products, percent of new Process & 5 Improve Process & products launched on time and percent of – Operations Operations Performance marcom tactics executed on time is ahead of prior year and target. The percent of new product revenue decreased, is below prior year and target. Staff retention is flat, is below prior year and target. Learning & Revenue per staff decreased, is above prior year 6 Improve Workforce – Growth and below target. Staff compensation as a percent of revenue increased, is favorable to prior year and target.
Executive Summary – for June 30, 2012 Dimension Organizational Objective Performance Summary Impact 1 – Increase Global Impact The total number of non-US/Canada individual dues paying members and non-US/Canada organization members is flat, is above prior year and target. The total number of LMCs is flat, is above prior year and below target. Total non-US/Canada revenue is above prior year and below target. Community 2 – Grow Community The total number of ind/org members of the community, ind/org non-dues paying members, ind/org dues paying members, individual dues paying members, new individual dues paying members, renewing ind are below prior year and target. The total number of org members new org members and org members is above prior year and below target. Customer 3 – Increase Customer Loyalty The percent of customers loyal to ASQ and customer satisfied with key products and services decreased and is below prior year and target. Means 4 – Grow Means Total consolidated operating revenue is favorable to prior year and below target. Total consolidated operating surplus is above prior year and target. The liquidity ratio decreased is favorable to target. The reserve fund percent increased below prior year but above target. Process & Operations 5 – Improve Process & Operations Performance The customer experience index decreased, is above prior year and target. The total number of new products, percent of new products launched on time and percent of marcom tactics executed on time is ahead of prior year and target. The percent of new product revenue decreased, is below prior year and target. Learning & Growth 6 – Improve Workforce Staff retention is flat, is below prior year and target. Revenue per staff decreased, is above prior year and below target. Staff compensation as a percent of revenue increased, is favorable to prior year and target.
epr-063012.docx