Create a Service Request Click when complete. When an occupant requires service, a service request NOTE: Only a location’s Facility Manager has access must be generated. to edit details for a request. Facility Occupants can add notes to existing requests, or cancel requests, but Click the New Request button. cannot edit details for a request once it has been submitted. Or click the Submit tab. Search for a Service Request You can search using the quick search fields on the Home Page, or by using the Search button to search on multiple fields. The New Service Request screen displays. Search: If you know the Request Number, type it into the Search fields on the Home Page and click Go. Click the check box at top right of the form to keep the request confidential from other occupants. This Advanced Search: click the Search button in the request will not be displayed on the Home Page of gray menu bar across the top of the screen the service request list. Complete the Service Request form: The find a service request page displays. Type a Service Location. Using the drop-down menus and radio button, select Select Work Type from the drop-down menu. the parameters for the search. Click the button. Select Category from the drop-down menu. The Search results appear at the bottom of the screen. Cancel a Service Request Select Common Problem from the drop-down menu. Go to the Home Page to locate the request you want to cancel. Type a detailed Description of the repair needed. the Service Request Number . The Service Request page displays. Click once the form is complete. The Service Request Information page displays. Click the button. The Service Request Information page displays the Request number that been assigned along with the title, work category and description.
Create a Service Request When an occupant requires service, a service request must be generated. Click the New Request button. Or click the Submit tab. The New Service Request screen displays. Click the check box at top right of the form to keep the request confidential from other occupants. This request will not be displayed on the Home Page of the service request list. Complete the Service Request form: Type a Service Location. Select Work Type from the drop-down menu. Select Category from the drop-down menu. Select Common Problem from the drop-down menu. Type a detailed Description of the repair needed. Click once the form is complete. The Service Request Information page displays. The Service Request Information page displays the Request number that been assigned along with the title, work category and description. Click when complete. NOTE: Only a location’s Facility Manager has access to edit details for a request. Facility Occupants can add notes to existing requests, or cancel requests, but cannot edit details for a request once it has been submitted. Search for a Service Request You can search using the quick search fields on the Home Page, or by using the Search button to search on multiple fields. Search: If you know the Request Number, type it into the Search fields on the Home Page and click Go. Advanced Search: click the Search button in the gray menu bar across the top of the screen The find a service request page displays. Using the drop-down menus and radio button, select the parameters for the search. Click the button. The Search results appear at the bottom of the screen. Cancel a Service Request Go to the Home Page to locate the request you want to cancel. the Service Request Number . The Service Request page displays. Click the button.
OVSC%20HSBC%20Occupant_FINAL%20Combined.docx