Performance Objective Standard Method of Surveillance (The Service required—usually a shall statement) PRS # 1. The contractor provided [Insert the [Insert the minimum [Insert the acceptable level of service, standard that should be followed, i.e, method of The contractor shall provide [Insert i.e., No more than one analysis of NIH Business Process and surveillance an objective that relates directly to customer complaint per Agency Operating Model]. a mission essential required item, report.] ( see listing i.e., analysis of NIH Business Process below) and and Agency Operating Models and who the PWS paragraph number, i.e., performs, i.e., PWS paragraph 5.5]. Validated Customer Complaint received by COR.] PRS # 2 (See example provided in (See example PRS 1.) provided in (See example provided in PRS 1.) (See example provided in PRS 1.) PRS 1.) PRS # 3 (See example provided in (See example PRS 1.) provided in (See example provided in PRS 1.) (See example provided in PRS 1.) PRS 1.) PRS # 4 (See example provided in (See example PRS 1.) provided in (See example provided in PRS 1.) (See example provided in PRS 1.) PRS 1.) 100 100%
Performance Objective (The Service required—usually a shall statement) Standard Method of Surveillance PRS # 1. The contractor shall provide [Insert an objective that relates directly to a mission essential required item, i.e., analysis of NIH Business Process and Agency Operating Models and the PWS paragraph number, i.e., PWS paragraph 5.5]. The contractor provided [Insert the standard that should be followed, i.e, analysis of NIH Business Process and Agency Operating Model]. [Insert the minimum acceptable level of service, i.e., No more than one customer complaint per report.] [Insert the method of surveillance ( see listing below) and who performs, i.e., Validated Customer Complaint received by COR.] PRS # 2 (See example provided in PRS 1.) (See example provided in PRS 1.) (See example provided in PRS 1.) (See example provided in PRS 1.) PRS # 3 (See example provided in PRS 1.) (See example provided in PRS 1.) (See example provided in PRS 1.) (See example provided in PRS 1.) PRS # 4 (See example provided in PRS 1.) (See example provided in PRS 1.) (See example provided in PRS 1.) (See example provided in PRS 1.) 100 100%
Performance-Work-Statement-Template.docx