Use negotiating and problem-solving skills in conjunction with general and patient/client communication skills to negotiate a mutual agenda with patient at outset of encounter. Practice a precautions” approach with all patients/clients. “universal Attitudes Respect patients’/clients’ cultural beliefs. Listen nonjudgmentally to health beliefs. Express the attitude that effective communication is essential to the delivery of safe, high quality health care. Express a non-judgmental, non-shaming and respectful attitude toward individuals with limited literacy (or health literacy) skills. Use of Interpreters in Health Care Knowledge Describe functions of an interpreter. List effective ways of working with an interpreter. Skills 1. Demonstrate ability to orally communicate accurately and effectively in patients’ preferred language, including identifying and collaborating with an interpreter when appropriate. Reflective Practices and the Culture of Health Professions Knowledge Describe the provider-patient power imbalance. Skills Engage in reflection about own beliefs. Recognize institutional cultural issues, including issues related to general patient communication. Use reflective practices in patient care. Attitudes Value the need to address personal bias. Express attitude that it is a responsibility of all members of the healthcare team to be trained and proactive in addressing the communication needs of patients. For technical assistance or questions please contact: Temi Oshiyoye, Workforce Coordinator 410-767-4467 Fax 410-333-7501● ●
Use negotiating and problem-solving skills in conjunction with general and patient/client communication skills to negotiate a mutual agenda with patient at outset of encounter. Practice a “universal precautions” approach with all patients/clients. Attitudes Respect patients’/clients’ cultural beliefs. Listen nonjudgmentally to health beliefs. Express the attitude that effective communication is essential to the delivery of safe, high quality health care. Express a non-judgmental, non-shaming and respectful attitude toward individuals with limited literacy (or health literacy) skills. Use of Interpreters in Health Care Knowledge Describe functions of an interpreter. List effective ways of working with an interpreter. Skills 1. Demonstrate ability to orally communicate accurately and effectively in patients’ preferred language, including identifying and collaborating with an interpreter when appropriate. Reflective Practices and the Culture of Health Professions Knowledge Describe the provider-patient power imbalance. Skills Engage in reflection about own beliefs. Recognize institutional cultural issues, including issues related to general patient communication. Use reflective practices in patient care. Attitudes Value the need to address personal bias. Express attitude that it is a responsibility of all members of the healthcare team to be trained and proactive in addressing the communication needs of patients. For technical assistance or questions please contact: Temi Oshiyoye, Workforce Coordinator 410-767-4467 ● Fax 410-333-7501●
Part%20VI.docx