Performance: KPI 2.1 performing as per requirements Day to day operations Administration: KPI 3.1 100% resolution within 5 days Complaint Resolution Administration: Increases kept to a minimum and at or below CPI KPI 3.2 increases Variation in pricing Administration: KPI 3.3 Implementation of improvements to Agreement Identification/generation of savings/improvements Safety: KPI 3.4 100% Compliance Compliance with all requirements of the OH&S Act 2004, Sections 21-23 Schedule 5 Management Reports – Subject Matter Specific Details Frequency Details of complaints received, how they Complaint Resolution were resolved, and time taken to resolve. Quarterly. May be in summary format. Details of prices charged to the University. To be reported as a comparison of initial Pricing pricing at commencement of Agreement to Annually. prices current at time of report. Sorted and reported by commodity groupings. Details of all safety incidents including near Safety Monthly. misses. Copies of all Job Safety Analyses Other Reports Relevant data as required As requested. Schedule 6 Contractor’s Performance Report – Contractor: …………………………………………………………………………………………………..…….. Period of evaluation From: To: …………………………….. ……………………………………….. Rating KPI No. Comments Poor Excellent Reliability 1.1 1 2 3 4 5 6 7 8 9 Timeliness of provision of goods/services Reliability 1.2 1 2 3 4 5 6 7 8 9 Accuracy of delivery of goods/services as per order
KPI 2.1 Performance: Day to day operations performing as per requirements KPI 3.1 Administration: Complaint Resolution 100% resolution within 5 days KPI 3.2 Administration: Variation in pricing Increases kept to a minimum and at or below CPI increases KPI 3.3 Administration: Identification/generation of savings/improvements Implementation of improvements to Agreement KPI 3.4 Safety: Compliance with all requirements of the OH&S Act 2004, Sections 21-23 100% Compliance Schedule 5 – Management Reports Subject Matter Specific Details Frequency Complaint Resolution Details of complaints received, how they were resolved, and time taken to resolve. May be in summary format. Quarterly. Pricing Details of prices charged to the University. To be reported as a comparison of initial pricing at commencement of Agreement to prices current at time of report. Sorted and reported by commodity groupings. Annually. Safety Details of all safety incidents including near misses. Copies of all Job Safety Analyses Monthly. Other Reports Relevant data as required As requested. Schedule 6 – Contractor’s Performance Report Contractor: …………………………………………………………………………………………………..…….. Period of evaluation From: …………………………….. To: ……………………………………….. KPI No. Comments Rating Poor Excellent 1.1 Reliability Timeliness of provision of goods/services 1 2 3 4 5 6 7 8 9 1.2 Reliability Accuracy of delivery of goods/services as per order 1 2 3 4 5 6 7 8 9
Part-C-Approved-Supplier-Contract-V4-2016.docx