Kim, J., and Park, J. (2005), consumer shopping channel extension attitude shift “A toward the online store”, 9, 1, 106-121. Journal of Fashion Marketing and Management, Kim, J.-E., Ju, H.W., and Johnson, K.K.P. (2009), associate’s appearance: links to consumers’ emotions, store image, and purchases”, Journal of Retailing and Consumer 16, 5, 407-413. Services, Kim, H., and Lennon, S.J. (2010), emotional, and behavioural responses”, “E-atmosphere, 14, 3, 412-428. Journal of Fashion Marketing and Management, Kumar, V. (2010), customer lifetime value-based approach to marketing in the “A multichannel, multimedia retailing environment”, 24, Journal of Interactive Marketing, Li, J.-G. T., Kim, J.-O., and Lee, S.Y. (2009), empirical examination of perceived retail “An crowding, emotions and retail outcomes”, 29, 5, 635-652. The Service Industries Journal, Neslin, S.A., Grewal, D., Leghorn, R., Shankar, V., Teerling, M.L., Tomas, J.S., and Verhoef P.C. (2006), and opportunities in multichannel customer management”, Journal “Challenges 9, 2, 95-112. of Service Research, Neslin, S.A., and Shankar, V. (2009), issues in multichannel customer management: “Key current knowledge and future directions”, 23, 70-81. Journal of Interactive Marketing, Noon, B.M., and Mattila, A.S (2009), reaction to crowding for extended service “Consumer encounters”, 19, 1, 31-41. Managing Service Quality, Oh, L.-B., Teo, H.-H., and Sambamurthy, V. (2012), effects of retail channel integration “The through the use of information technologies on firm performance”, Journal of Operations 30, 368-381. Management, Pantano, E. (2014), drivers in retail industry”, International Journal of “Innovation 34, 344-350. Information Management,
Kim, J., and Park, J. (2005), “A consumer shopping channel extension attitude shift toward the online store”, Journal of Fashion Marketing and Management, 9, 1, 106-121. Kim, J.-E., Ju, H.W., and Johnson, K.K.P. (2009), associate’s appearance: links to consumers’ emotions, store image, and purchases”, Journal of Retailing and Consumer Services, 16, 5, 407-413. Kim, H., and Lennon, S.J. (2010), “E-atmosphere, emotional, and behavioural responses”, Journal of Fashion Marketing and Management, 14, 3, 412-428. Kumar, V. (2010), “A customer lifetime value-based approach to marketing in the multichannel, multimedia retailing environment”, Journal of Interactive Marketing, 24, Li, J.-G. T., Kim, J.-O., and Lee, S.Y. (2009), “An empirical examination of perceived retail crowding, emotions and retail outcomes”, The Service Industries Journal, 29, 5, 635-652. Neslin, S.A., Grewal, D., Leghorn, R., Shankar, V., Teerling, M.L., Tomas, J.S., and Verhoef P.C. (2006), “Challenges and opportunities in multichannel customer management”, Journal of Service Research, 9, 2, 95-112. Neslin, S.A., and Shankar, V. (2009), “Key issues in multichannel customer management: current knowledge and future directions”, Journal of Interactive Marketing, 23, 70-81. Noon, B.M., and Mattila, A.S (2009), “Consumer reaction to crowding for extended service encounters”, Managing Service Quality, 19, 1, 31-41. Oh, L.-B., Teo, H.-H., and Sambamurthy, V. (2012), “The effects of retail channel integration through the use of information technologies on firm performance”, Journal of Operations Management, 30, 368-381. Pantano, E. (2014), “Innovation drivers in retail industry”, International Journal of Information Management, 34, 344-350.
PantanoandViassone%28in%20press%29.docx