4.5 Finding the Relationship between Inventory Management and Customer Satisfaction 4.5.1 Correlation between inventory management and customer satisfaction. Table 21: Correlation between inventory management and customer satisfaction Inventory Customer satisfaction management Inventory Pearson 1.000 .83** correlation . .000 Management sig.(2-tailed) 30 30 N Customer Pearson .83** 1.000 correlation .000 . Satisfaction sig.(2-tailed) 30 30 N **. Correlation is significant at the 0.01 level (2-detailed) Source: Primary data From the table above findings show that there is a positive relationship between inventory management and customer satisfaction evidenced by a correlation coefficient between the variables of 0.83. This implies that inventory management may be one of the factors that lead to customer satisfaction where by Inventory management systems helps in controlling of shortages when an order is raised by customers thus satisfying customer demands.
4.5 Finding the Relationship between Inventory Management and Customer Satisfaction 4.5.1 Correlation between inventory management and customer satisfaction. Table 21: Correlation between inventory management and customer satisfaction Inventory management Customer satisfaction Inventory Pearson correlation Management sig.(2-tailed) N 1.000 . 30 .83** .000 30 Customer Pearson correlation Satisfaction sig.(2-tailed) N .83** .000 30 1.000 . 30 **. Correlation is significant at the 0.01 level (2-detailed) Source: Primary data From the table above findings show that there is a positive relationship between inventory management and customer satisfaction evidenced by a correlation coefficient between the variables of 0.83. This implies that inventory management may be one of the factors that lead to customer satisfaction where by Inventory management systems helps in controlling of shortages when an order is raised by customers thus satisfying customer demands.
EUNICE.docx