16.5.4 Creates a link from all existing Incident and Problem Associate Problem Coordinator Records to the Known Error in the Knowledge Records Management System Technical Expert and Problem Coordinator Discuss the root cause analysis and Known Error Discuss options for resolving the Known Error with the team Document options for resolution. These could include a temporary Workaround, creating a Request for Change to permanently resolve the Known Error, or both. Risks of performing actions, of not performing actions, of costs, and estimated timescales should all be documented Problem 16.5.5 so that the Problem Coordinator is able to Coordinator, Plan balance all facts in making the final decision Technical Expert Resolution(s) Problem Manager/Coordinator Discusses the proposed options in terms of risks, costs, timescales, etc. Decides on course of action If a workaround will be utilized go to 16.5.6 If a Workaround will not be utilized but a Request for Change will, proceed to procedure 16.5.7
16.5.4 Associate Records Problem Coordinator Creates a link from all existing Incident and Problem Records to the Known Error in the Knowledge Management System 16.5.5 Plan Resolution(s) Problem Coordinator, Technical Expert Technical Expert and Problem Coordinator Discuss the root cause analysis and Known Error Discuss options for resolving the Known Error with the team Document options for resolution. These could include a temporary Workaround, creating a Request for Change to permanently resolve the Known Error, or both. Risks of performing actions, of not performing actions, of costs, and estimated timescales should all be documented so that the Problem Coordinator is able to balance all facts in making the final decision Problem Manager/Coordinator Discusses the proposed options in terms of risks, costs, timescales, etc. Decides on course of action If a workaround will be utilized go to 16.5.6 If a Workaround will not be utilized but a Request for Change will, proceed to procedure 16.5.7
Fermilab%20Problem%20Management%20Process%20and%20Procedures%20version%201.0.docx