All referrals for the (d) Race An outpatient clinic reviewed intermediate care facility its ethnicity data and saw it will be from the acute was not providing hospital setting to the information in other Social Work Hospital languages. It included a Assessment Team. It is prompt on information for during these liaisons patients to request copies in that areas such as other languages. The clinic language or cultural realised it was dependant on barriers will be family to interpret and identified. Staff will reviewed use of interpreting arrange for information services to ensure this was regarding the facility to provided for all appropriate be provided in appointments. alternative formats where required and are familiar with the arrangements for Council and NHS GG & C Interpreting Services. Training in social work The intermediate care A community service Sexual Orientation and health professions project has a working (e) reviewed its information provides knowledge group who will be forms and realised that it around values and meeting on a regular asked whether someone was standards. Assessment basis to discuss single or This was ‘married’. paperwork does not issues. This area will amended to take civil assume sexual be raised to gain an
(d) Race An outpatient clinic reviewed its ethnicity data and saw it was not providing information in other languages. It included a prompt on information for patients to request copies in other languages. The clinic realised it was dependant on family to interpret and reviewed use of interpreting services to ensure this was provided for all appropriate appointments. All referrals for the intermediate care facility will be from the acute hospital setting to the Social Work Hospital Assessment Team. It is during these liaisons that areas such as language or cultural barriers will be identified. Staff will arrange for information regarding the facility to be provided in alternative formats where required and are familiar with the arrangements for Council and NHS GG & C Interpreting Services. (e) Sexual Orientation A community service reviewed its information forms and realised that it asked whether someone was single or ‘married’. This was amended to take civil Training in social work and health professions provides knowledge around values and standards. Assessment paperwork does not assume sexual The intermediate care project has a working group who will be meeting on a regular basis to discuss issues. This area will be raised to gain an
eqia-intermediate-care-east-dunbartonshire.docx