Recommence processing and restore operation As soon as practicable Market Market All impacted 7 to normal timelines in accordance with the Code following the restoration of Operator Operator Parties and inform all impacted Parties of any changes to the Market Operator’s website / the Settlement Calendar as a result of the Isolated Market System General System Failure. 8 Commission an externally audited report in In accordance with Agreed Agreed Market - accordance with Agreed Procedure 11 Procedure 11 Procedure 11 Operator “Market “Market System Operation, Testing, Upgrading and System Operation, Testing, System “Market Support”. Upgrading and Support” Operation, Testing, Upgrading and Support” General Communication Failure Step Procedural Step Description Timing Method From / By To 1 Notify impacted Parties of the General Immediately following Market Operator’s Market All Communication Failure. determination of a General website / Email Operator impacted Communication Failure Parties 2 Impacted Parties contact the Market Operator - Helpdesk / emergency All impacted Market with any questions that arise. communication’s Par ties Operator telephone / Email / Facsimile 3 Notify all impacted Parties of the alternative Within 1 hour of Market Operator Market All communication method to be used and if determination of General website / Email Operator impacted necessary the Emergency Transaction Communication Failure Parties Timeline.
7 Recommence processing and restore operation to normal timelines in accordance with the Code and inform all impacted Parties of any changes to the Settlement Calendar as a result of the General System Failure. As soon as practicable following the restoration of the Market Operator’s Isolated Market System Market Operator website / Market Operator All impacted Parties 8 Commission an externally audited report in accordance with Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support”. In accordance with Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support” Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support” Market Operator - General Communication Failure Step Procedural Step Description Timing Method From / By To 1 Notify impacted Parties of the General Communication Failure. Immediately following determination of a General Communication Failure Market Operator’s website / Email Market Operator All impacted Parties 2 Impacted Parties contact the Market Operator with any questions that arise. - Helpdesk / emergency communication’s telephone / Email / Facsimile All impacted Par ties Market Operator 3 Notify all impacted Parties of the alternative communication method to be used and if necessary the Emergency Transaction Timeline. Within 1 hour of determination of General Communication Failure Market Operator website / Email Market Operator All impacted Parties
Part-B-Agreed-Procedure-7-Emergency-Communications.docx