letter, email, or telephone within 60 days of the date suspension notification (one day maximum) by contacting the OUTREACH Customer Service Department. OUTREACH may recommend that a customer travel with a PCA to assist the customer control his or her disruptive behaviors. OUTREACH Customer Service Department to Appeal a Seriously Disruptive Behavior Suspension PO Box 640910 Phone: (408) 436-2865 San Jose, CA 95164 Fax: (408) 382-0470 TTY: (408) 436-0155 If needed, OUTREACH staff will assist a customer submit an appeal of a seriously disruptive behavior service suspension. 9. OUTREACH ADA PARATRANSIT CUSTOMER SERVICE A. Service Satisfaction OUTREACH’s goal is complete customer satisfaction. OUTREACH has a formal complaint process for customers to use if they are not satisfied with any service they receive or request. Customer may submit complaint, compliment, or suggestion, regarding any aspect of OUTREACH’s paratransit services by contacting OUTREACH Customer Service at (408) 436-2865, (408) 436-0155 (TTY), , or: Customers may to obtain information about service policies and appeal process rights, provide comments about service problems, and submit complaints about Civil Rights violations at this webpage: Customers may also volunteer to be secret riders to provide feedback on all aspects of the program at this link: B. Compliments about Paratransit Service If any staff paratransit service staff has been particularly helpful, or has gone out of their way to offer assistance, contact OUTREACH so a notice of commendation can be issued.
letter, email, or telephone within 60 days of the date suspension notification (one day maximum) by contacting the OUTREACH Customer Service Department. OUTREACH may recommend that a customer travel with a PCA to assist the customer control his or her disruptive behaviors. OUTREACH Customer Service Department to Appeal a Seriously Disruptive Behavior Suspension PO Box 640910 San Jose, CA 95164 Phone: (408) 436-2865 Fax: (408) 382-0470 TTY: (408) 436-0155 If needed, OUTREACH staff will assist a customer submit an appeal of a seriously disruptive behavior service suspension. 9. OUTREACH ADA PARATRANSIT CUSTOMER SERVICE A. Service Satisfaction OUTREACH’s goal is complete customer satisfaction. OUTREACH has a formal complaint process for customers to use if they are not satisfied with any service they receive or request. Customer may submit complaint, compliment, or suggestion, regarding any aspect of OUTREACH’s paratransit services by contacting OUTREACH Customer Service at (408) 436-2865, (408) 436-0155 (TTY), , or: Customers may to obtain information about service policies and appeal process rights, provide comments about service problems, and submit complaints about Civil Rights violations at this webpage: Customers may also volunteer to be secret riders to provide feedback on all aspects of the program at this link: B. Compliments about Paratransit Service If any staff paratransit service staff has been particularly helpful, or has gone out of their way to offer assistance, contact OUTREACH so a notice of commendation can be issued.
ParatransitRiderGuide.docx