The report on the Focused Management and Operations Audit (MA) of Aqua Pennsylvania, Inc. (Aqua PA), completed by staff from the Bureau of Audits, was publicly released on May 23, 2013. The audit report contained 27 recommendations. Aqua Implementation Plan, dated May 13, 2013, indicated acceptance of 20 PA’s recommendations and partial acceptance of seven recommendations. Aqua PA indicated that it planned to complete implementation of all recommendations by December 31, 2014. During the course of the audit, 11 functional areas or specific issues were examined in-depth. The distribution of the audit functional ratings and the staff’s number of recommendations by chapter/functional area are as follows: Functional Number of Ratings Chapter / Functional Area Recommendations Major Improvement None None Needed (0) Significant Improvement None None Needed (0) V Affiliated Interests and Cost Allocations 3 – VII Water Operations 5 – Moderate IX Materials Management 4 – Improvement X Customer Service 4 – Needed (6) XI Fleet Management 2 – XII Human Resources and Safety Programs 3 – III Executive Management and Organizational 1 – Minor Structure Improvement VI Financial Management 3 – Needed (3) XIII Diversity 2 – Meets Expected IV Corporate Governance – None Performance VIII Emergency Preparedness – Level (2) Total Number of Recommendations 27 A number of if effectively implemented, could yield staff’s recommendations, significant quantitative and/or qualitative benefits. Examples of these recommendations include:
The report on the Focused Management and Operations Audit (MA) of Aqua Pennsylvania, Inc. (Aqua PA), completed by staff from the Bureau of Audits, was publicly released on May 23, 2013. The audit report contained 27 recommendations. Aqua PA’s Implementation Plan, dated May 13, 2013, indicated acceptance of 20 recommendations and partial acceptance of seven recommendations. Aqua PA indicated that it planned to complete implementation of all recommendations by December 31, 2014. During the course of the audit, 11 functional areas or specific issues were examined in-depth. The distribution of the audit staff’s functional ratings and the number of recommendations by chapter/functional area are as follows: Functional Ratings Chapter / Functional Area Number of Recommendations Major Improvement Needed (0) None None Significant Improvement Needed (0) None None Moderate Improvement Needed (6) V – Affiliated Interests and Cost Allocations VII – Water Operations IX – Materials Management X – Customer Service XI – Fleet Management XII – Human Resources and Safety Programs 3 5 4 4 2 3 Minor Improvement Needed (3) III – Executive Management and Organizational Structure VI – Financial Management XIII – Diversity 1 3 2 Meets Expected Performance Level (2) IV – Corporate Governance VIII – Emergency Preparedness None Total Number of Recommendations 27 A number of staff’s recommendations, if effectively implemented, could yield significant quantitative and/or qualitative benefits. Examples of these recommendations include:
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