c. Same 24 x 7 support during warranty / period? On-Premise Questions 14.1.12 Do you provide a cost-free application / maintenance period? a. If yes, how long, and when does it begin? _____________ Vendor-Hosted SaaS Questions 14.1.13 Sample Service Level Agreement / provided? RFP With Description Comments Reference Specs Yes/No General Maintenance 4.2 / Provisions 4.3 System Warranty / Service and Maintenance 4.4 / Facilities 4.5 Moves, Changes, and Additions / Section Four - Contractor Supplemental Information Please add any additional supplemental information in this section. _____________ Section Five Performance Requirements Response Form – Please complete the forms below. RFP With Description Comments Reference Specs Yes/No 5.2 Testing / 5.3 System Acceptance / 5.4 Functional Acceptance Test /
c. Same 24 x 7 support during warranty period? / On-Premise Questions 14.1.12 Do you provide a cost-free application maintenance period? / a. If yes, how long, and when does it begin? _____________ Vendor-Hosted SaaS Questions 14.1.13 Sample Service Level Agreement provided? / RFP Reference Description With Specs Yes/No Comments 4.2 General Maintenance Provisions / 4.3 System Warranty / 4.4 Service and Maintenance Facilities / 4.5 Moves, Changes, and Additions / Section Four - Contractor Supplemental Information Please add any additional supplemental information in this section. _____________ Section Five – Performance Requirements Response Form Please complete the forms below. RFP Reference Description With Specs Yes/No Comments 5.2 Testing / 5.3 System Acceptance / 5.4 Functional Acceptance Test /
Oxnard-Proposal-Response-Forms-final.docx