PE News Bulletin used to promote activity Valuable resource mechanism and discussions in PPGs Dronfield Medical Practice patient survey – drafted survey, input response, provided report Followed through concerns raised by lay Signpost to relevant services Patient Experience (PPI) representatives e.g. hospital ward, nursing Advice and listen home, acute trusts Act as mediator to get a resolution Dealt with Adhoc Patient Enquiries and How can we use the experience to make concerns changes in the services we provide Linked with safeguarding processes as (commissioned services) required Resolved a public concern Representation on Chesterfield Royal Hospital PPI Committee Patient involvement in other Involvement, sourcing and refreshing Increased public involvement across the Committees membership of patient representatives key commissioning activity – decision making forums e.g. Primary Care Development (PCDG) Clinical Commissioning Committee (CCC) QAG (CRH, DCHS, 111) – Call Review Wheelchair Review Public Voice PLACE Engagement (STP) Patient Stories Developed annual summary of last 12 Better recording of the recommendations by months (themes and outcomes) Governing Body and follow up of actions and Stories this year have included: outcomes End of Life Keeps Governing Body grounded, helps keep Young People the patient at the forefront of their deliberations
PE News Bulletin used to promote activity and discussions in PPGs Dronfield Medical Practice patient survey – drafted survey, input response, provided report Valuable resource mechanism Patient Experience (PPI) Followed through concerns raised by lay representatives e.g. hospital ward, nursing home, acute trusts Dealt with Adhoc Patient Enquiries and concerns Linked with safeguarding processes as required Representation on Chesterfield Royal Hospital PPI Committee Signpost to relevant services Advice and listen Act as mediator to get a resolution How can we use the experience to make changes in the services we provide (commissioned services) Resolved a public concern Patient involvement in other Committees Involvement, sourcing and refreshing membership of patient representatives – key decision making forums e.g. Primary Care Development (PCDG) Clinical Commissioning Committee (CCC) QAG – (CRH, DCHS, 111) Call Review Wheelchair Review Public Voice PLACE Engagement (STP) Increased public involvement across the commissioning activity Patient Stories Developed annual summary of last 12 months (themes and outcomes) Stories this year have included: End of Life Young People Better recording of the recommendations by Governing Body and follow up of actions and outcomes Keeps Governing Body grounded, helps keep the patient at the forefront of their deliberations
Patient_Experience_and_Engagement_Team_2017.docx