Critical Data Priority High Time to < 8 hours 0.95 1.13 SharePoint Center resolution time Resolve (FCC)– Incident Resolution Critical Data Priority Medium Time to < 16 business 0.95 1.14 SharePoint Center resolution time Resolve hours (FCC)– Incident Resolution Critical Data Priority Medium Time to As prioritized 0.95 1.15 SharePoint Center resolution time Resolve by Vendor per (FCC)– schedule Incident Resolution Critical Data Critical Incident Time to Initial finding 0.95 1.16 SharePoint Center reporting Report within 24 (FCC)– business Incident hours of Resolution Incident Resolution Other Critical Time to < 8 hours 0.85 1.21 SharePoint Locations Resolution time Resolve – Incident Resolution Other High Time to < 16 hours 0.9 1.22 SharePoint Locations Resolution time Resolve – Incident Resolution Other Medium Time to < 18 business 0.9 1.23 SharePoint Locations Resolution time Resolve hours – Incident Resolution Other Low Time to As prioritized 0.95 1.24 SharePoint Locations Resolution time Resolve by Vendor per – Incident schedule Resolution Other Critical Incident Time to Initial findings 0.95 1.25 SharePoint Locations reporting Report within 24 – Incident business Resolution hours of Incident Resolution
1.13 Critical Data Center (FCC)– Incident Resolution Priority High resolution time Time to Resolve < 8 hours 0.95 SharePoint 1.14 Critical Data Center (FCC)– Incident Resolution Priority Medium resolution time Time to Resolve < 16 business hours 0.95 SharePoint 1.15 Critical Data Center (FCC)– Incident Resolution Priority Medium resolution time Time to Resolve As prioritized by Vendor per schedule 0.95 SharePoint 1.16 Critical Data Center (FCC)– Incident Resolution Critical Incident reporting Time to Report Initial finding within 24 business hours of Incident Resolution 0.95 SharePoint 1.21 Other Locations – Incident Resolution Critical Resolution time Time to Resolve < 8 hours 0.85 SharePoint 1.22 Other Locations – Incident Resolution High Resolution time Time to Resolve < 16 hours 0.9 SharePoint 1.23 Other Locations – Incident Resolution Medium Resolution time Time to Resolve < 18 business hours 0.9 SharePoint 1.24 Other Locations – Incident Resolution Low Resolution time Time to Resolve As prioritized by Vendor per schedule 0.95 SharePoint 1.25 Other Locations – Incident Resolution Critical Incident reporting Time to Report Initial findings within 24 business hours of Incident Resolution 0.95 SharePoint
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