organisation creates a challenge to person-centred care while a loss of purpose for providers in turn depletes Joy at Work. In summary the presentation had emphasised healthcare is a calling that provides meaning and joy in work, although burnout amongst providers is high. It was stated research, strategies and action need to be taken to address this issue. The main aim was to ensure every day was best “your day in The Committee thanked Mrs Gent healthcare”. for sharing the presentation content with members. TOPIC: Staff Experience and iMatter Activity Update 6.2 Issues Assurance Actions What is the current position in Mr Stewart advised that Cohort 1 was in the process Action: relation to iMatter within NHS of participating in their first anniversary cycle, with the Report Noted. Highland? associated response rate having risen to the 60% level required for production of a Board report. The production of Action Plans remained an issue of concern in relation to Cohort 1. There had been little improvement in relation to the production of Action Plans for Cohort 2 despite additional focus and discussion. It was reported Cohort 3 had achieved a positive 69% response rate which would in turn result in production of an updated Board report. Initiation of activity in relation to Cohort 4 (South and Mid Division) had been delayed until after Summer 2016, as agreed with the National Programme Lead and with a view to achieving a higher response rate with the main summer holiday period having passed. Cohort 5 had also been deferred slightly although Argyll and Bute activity would proceed as previously outlined. All required activity will be complete by the
organisation creates a challenge to person-centred care while a loss of purpose for providers in turn depletes Joy at Work. In summary the presentation had emphasised healthcare is a calling that provides meaning and joy in work, although burnout amongst providers is high. It was stated research, strategies and action need to be taken to address this issue. The main aim was to ensure every day was “your best day in healthcare”. The Committee thanked Mrs Gent for sharing the presentation content with members. 6.2 TOPIC: Staff Experience and iMatter Activity Update Issues Assurance Actions What is the current position in relation to iMatter within NHS Highland? Mr Stewart advised that Cohort 1 was in the process of participating in their first anniversary cycle, with the associated response rate having risen to the 60% level required for production of a Board report. The production of Action Plans remained an issue of concern in relation to Cohort 1. There had been little improvement in relation to the production of Action Plans for Cohort 2 despite additional focus and discussion. It was reported Cohort 3 had achieved a positive 69% response rate which would in turn result in production of an updated Board report. Initiation of activity in relation to Cohort 4 (South and Mid Division) had been delayed until after Summer 2016, as agreed with the National Programme Lead and with a view to achieving a higher response rate with the main summer holiday period having passed. Cohort 5 had also been deferred slightly although Argyll and Bute activity would proceed as previously outlined. All required activity will be complete by the Action: Report Noted.
FINAL%20NHS%20Board%20Version%20SGC%20Assurance%20Report%20May%202016.docx