has received feedback that many carers are carers not comfortable with the system of having to assessments make a minute carers assessment phone can be ‘10 call’ to PCC, as this would mean that they improved. would have to discuss sensitive issues about IS requests care and health conditions in front of the that EI could person they are caring for. Ultimately this EI give Kayleigh prevents many individuals from phoning the some idea of assessment number and they just carry on the number of without any support. EI has also been told that people that some staff within the PCC Contact Centre who have are not fully aware of the carers assessment complained system. about the carers assessment. Road Map to HP suggested a flow chart to help carers with KM to ask KM, RS Dementia available services and what service feeds to Rachel Silcock Care what. This could be facilitated by PCC. if money available within PCC to DG commented that Age UK would welcome a pay for the carers flow chat as it would be a tool to help production of engage carers in the early stages of care. a carers road map. KB, DG, EI to KB, DG, EI meet and explore how the road map should take Age DG reported that Age UK has received Lottery befriending Funding to develop befriending links that will links actively engage with isolated people in community. Plympton AN reported on her volunteering work activities including her visit to the Carers Hub meeting at Harewood House, Plympton, and that all those present were keen to connect to other
has received feedback that many carers are not comfortable with the system of having to make a ‘10 minute carers assessment phone call’ to PCC, as this would mean that they would have to discuss sensitive issues about care and health conditions in front of the person they are caring for. Ultimately this prevents many individuals from phoning the assessment number and they just carry on without any support. EI has also been told that some staff within the PCC Contact Centre who are not fully aware of the carers assessment system. carers assessments can be improved. IS requests that EI could give Kayleigh some idea of the number of people that have complained about the carers assessment. EI Road Map to Dementia Care HP suggested a flow chart to help carers with available services and what service feeds to what. This could be facilitated by PCC. DG commented that Age UK would welcome a carers flow chat as it would be a tool to help engage carers in the early stages of care. KM to ask Rachel Silcock if money available within PCC to pay for the production of a carers road map. KB, DG, EI to meet and explore how the road map should take KM, RS KB, DG, EI Age befriending links DG reported that Age UK has received Lottery Funding to develop befriending links that will actively engage with isolated people in community. Plympton activities AN reported on her volunteering work including her visit to the Carers Hub meeting at Harewood House, Plympton, and that all those present were keen to connect to other
PDAA_Steering_Committee_Minutes_04_June-2013.docx