Microsoft Dynamics Customer Solution Case Study Destination Club Generates Rapid ROI, Enhances Services, Takes Control of Business “Due to dramatic cost reductions and efficiencies, we Overview Country or Region: United States generated a return-on-investment for Microsoft Industry: Hospitality Dynamics AX and first-year licensing in fewer than 12 Customer Profile months.” Worldwide, Exclusive Resorts, LLC, develops and manages luxury residences Charles Livingston, Senior Vice President, Technology, Exclusive Resorts where club members can make reservations for vacation stays and Luxury destination club Exclusive Resorts, LLC, aims to provide receive personal services. the best possible service quality to members who spend time in Business Situation the company’s hundreds of luxury vacation residences. Exclusive The company wanted to move from its Oracle business management system to a Resorts used Oracle Financial Applications as a hosted solution more flexible, extensible, and but needed additional system flexibility to support the efficient solution that would closely fit its complex business model. company’s complex business model. In addition, Exclusive Resorts aimed to reduce operational cost and enhance the Solution Exclusive Resorts collaborated with quality of service. Exclusive Resorts decided to make a change Microsoft Services to implement and engaged Microsoft Services to implement Microsoft Microsoft Dynamics AX, integrate the solution with its other key business Dynamics AX within an integrated business management systems, and tailor it to specific infrastructure. Generating a return-on-investment in less than a requirements. year, Exclusive Resorts now has a technology solution that Benefits closely fits its business. Member services are more responsive, Competitive advantage with enhanced member experience efficient, and competitive, and company leadership can ROI in fewer than 12 months confidently direct the company’s growth. Strategic business insight and control Extremely dependable, scalable business infrastructure Powerful technology partner
Microsoft Dynamics Customer Solution Case Study Destination Club Generates Rapid ROI, Enhances Services, Takes Control of Business Overview Country or Region: United States Industry: Hospitality Customer Profile Worldwide, Exclusive Resorts, LLC, develops and manages luxury residences where club members can make reservations for vacation stays and receive personal services. Business Situation The company wanted to move from its Oracle business management system to a more flexible, extensible, and solution that would closely fit its complex business model. Solution Exclusive Resorts collaborated with Microsoft Services to implement Microsoft Dynamics AX, integrate the solution with its other key business systems, and tailor it to specific requirements. Benefits Competitive advantage with enhanced member experience ROI in fewer than 12 months Strategic business insight and control Extremely dependable, scalable business infrastructure Powerful technology partner “Due to dramatic cost reductions and efficiencies, we generated a return-on-investment for Microsoft Dynamics AX and first-year licensing in fewer than 12 months.” Charles Livingston, Senior Vice President, Technology, Exclusive Resorts Luxury destination club Exclusive Resorts, LLC, aims to provide the best possible service quality to members who spend time in the company’s hundreds of luxury vacation residences. Exclusive Resorts used Oracle Financial Applications as a hosted solution but needed additional system flexibility to support the company’s complex business model. In addition, Exclusive Resorts aimed to reduce operational cost and enhance the quality of service. Exclusive Resorts decided to make a change and engaged Microsoft Services to implement Microsoft Dynamics AX within an integrated business management infrastructure. Generating a return-on-investment in less than a year, Exclusive Resorts now has a technology solution that closely fits its business. Member services are more responsive, efficient, and competitive, and company leadership can confidently direct the company’s growth. efficient
Exclusive_Resorts_Case_Study0.docx