CDS Family & Behavioral Health Services, Inc. FY 2011-2012 Performance Improvement Plan Type of Measure Goal Indicator/Outcome Data Source Program Timing Obtained By Satisf. Effective Efficient Access Participants 90% of average scores per Participant Drug Free Monthly Data Systems X satisfaction question will be or greater Satisfaction Communities, Reports Manager ‘4’ with services (scale of 1 -5). Survey Independent Living, SAMH- East, Data collected by: SAMH-Central Front Desk Staff; All participants Counselor or served designated staff member Participants 90% of average scores per Participant CINS/FINS Monthly Data Systems X satisfaction question will be or greater Satisfaction Reports Manager ‘3’ with services (scale 1-4). Survey Data collected by: Front Desk Staff; Counselor or designated staff member Participant 85% of participants will NETMIS CINS/FINS Monthly Data Systems X successful successfully complete Reports Manager completion of CINS/FINS services. services Data collected by: Counselor/Case Manager or designated member Reduce juvenile 90% of youth served in NETMIS CINS/FINS Monthly Data Systems X crime for at risk CINS/FINS programs will Reports Manager youth. remain crime free. Data collected by: Counselors or designated staff members. Reduce the 90% of intakes will be entered NETMIS CINS/FINS Monthly Data Systems X NETMIS data within 10 days. Reports Manager entry lag time to less than 10 Data collected by: days. Designated Data Entry Staff by site.
CDS Family & Behavioral Health Services, Inc. FY 2011-2012 Performance Improvement Plan Goal Indicator/Outcome Data Source Program Timing Obtained By Type of Measure Satisf. Effective Efficient Access Participants satisfaction with services 90% of average scores per question will be ‘4’ or greater (scale of 1 -5). Participant Satisfaction Survey Drug Free Communities, Independent Living, SAMH- East, SAMH-Central All participants served Monthly Reports Data Systems Manager Data collected by: Front Desk Staff; Counselor or designated staff member X Participants satisfaction with services 90% of average scores per question will be ‘3’ or greater (scale 1-4). Participant Satisfaction Survey CINS/FINS Monthly Reports Data Systems Manager Data collected by: Front Desk Staff; Counselor or designated staff member X Participant successful completion of services 85% of participants will successfully complete CINS/FINS services. NETMIS CINS/FINS Monthly Reports Data Systems Manager Data collected by: Counselor/Case Manager or designated member X Reduce juvenile crime for at risk youth. 90% of youth served in CINS/FINS programs will remain crime free. NETMIS CINS/FINS Monthly Reports Data Systems Manager Data collected by: Counselors or designated staff members. X Reduce the NETMIS data entry lag time to less than 10 days. 90% of intakes will be entered within 10 days. NETMIS CINS/FINS Monthly Reports Data Systems Manager Data collected by: Designated Data Entry Staff by site. X
perf_impr_pln_1112%20Revised.docx