process to demonstrate its adherence to the Quality Principles as part of its QAF Certification. The Quality Principles have been designed to cover the minimum requirements for delivering quality Employment Services and promote a strong focus on continual improvement. The audit criteria of the Quality Principles are made up of and . The audit criteria are supported by . The detailed list of KPMs, Practice Requirements and Minimum Evidence Requirements is in . Providers are required to demonstrate conformance with Quality Principles 1-3 only during Certification or recertification Audits unless otherwise directed by the Department. Quality Principle 1—Governance This Principle relates to governing effectively and ensuring efficiency through corporate arrangements and management systems. These systems support practices that optimise outcomes for the Provider and its client groups, including appropriate planning strategies that support and improve organisational effectiveness. Quality Principle 2—Leadership This Principle relates to effective leadership that establishes a Provider’s direction and purpose and supports a positive organisational culture and reputation. Quality Principle 3—Staff This Principle relates to each employee having the relevant skills and competency to successfully undertake their role. Plans and mechanisms should be in place to identify these skills and competencies and to ensure that they are maintained and enhanced through training and development. Quality Principles 4-7 relate to Deed specific requirements and are required to be addressed and reported on during all Quality Principles Audits unless otherwise advised by the Department. Quality Principle 4—Participants This Principle relates to a Provider having processes in place to ensure that each Participant receives a service tailored to meet their individual needs and personal goals. The Provider should undertake a process of planning, implementation, review and adjustment to facilitate the achievement of these goals, in line with program eligibility. Quality Principle 5—Labour market, Employers and community This Principle relates to the Provider and its staff having a clear understanding of the local labour markets in which it operates. The Provider should engage effectively with Employers, complementary service Providers and other stakeholders that assist Participants to achieve their goals. Quality Principle 6—Operational effectiveness This Principle relates to the organisation adopting operational systems of good quality that ensure effective service delivery. Quality Principle 7—Continual improvement This Principle relates to the Provider having a systematic approach to improving all aspects of its operations. should be an effective internal audit function that identifies and promotes opportunities for improvement. Key Performance Measures Each Quality Principle has been divided into a set of Key Performance Measures (KPMs) as described in . The KPMs set out the evidentiary elements underpinning the Quality Principles and provide the by which Providers can demonstrate conformance to the Quality Principles.
process to demonstrate its adherence to the Quality Principles as part of its QAF Certification. The Quality Principles have been designed to cover the minimum requirements for delivering quality Employment Services and promote a strong focus on continual improvement. The audit criteria of the Quality Principles are made up of and . The audit criteria are supported by . The detailed list of KPMs, Practice Requirements and Minimum Evidence Requirements is in . Providers are required to demonstrate conformance with Quality Principles 1-3 only during Certification or recertification Audits unless otherwise directed by the Department. Quality Principle 1—Governance This Principle relates to governing effectively and ensuring efficiency through corporate arrangements and management systems. These systems support practices that optimise outcomes for the Provider and its client groups, including appropriate planning strategies that support and improve organisational effectiveness. Quality Principle 2—Leadership This Principle relates to effective leadership that establishes a Provider’s direction and purpose and supports a positive organisational culture and reputation. Quality Principle 3—Staff This Principle relates to each employee having the relevant skills and competency to successfully undertake their role. Plans and mechanisms should be in place to identify these skills and competencies and to ensure that they are maintained and enhanced through training and development. Quality Principles 4-7 relate to Deed specific requirements and are required to be addressed and reported on during all Quality Principles Audits unless otherwise advised by the Department. Quality Principle 4—Participants This Principle relates to a Provider having processes in place to ensure that each Participant receives a service tailored to meet their individual needs and personal goals. The Provider should undertake a process of planning, implementation, review and adjustment to facilitate the achievement of these goals, in line with program eligibility. Quality Principle 5—Labour market, Employers and community This Principle relates to the Provider and its staff having a clear understanding of the local labour markets in which it operates. The Provider should engage effectively with Employers, complementary service Providers and other stakeholders that assist Participants to achieve their goals. Quality Principle 6—Operational effectiveness This Principle relates to the organisation adopting operational systems of good quality that ensure effective service delivery. Quality Principle 7—Continual improvement This Principle relates to the Provider having a systematic approach to improving all aspects of its operations. should be an effective internal audit function that identifies and promotes opportunities for improvement. Key Performance Measures Each Quality Principle has been divided into a set of Key Performance Measures (KPMs) as described in . The KPMs set out the evidentiary elements underpinning the Quality Principles and provide the by which Providers can demonstrate conformance to the Quality Principles.
performance_framework_4.docx