Bishop Auckland for a scan excellent experience. – Darlington and Bishop Auckland Staff were excellent; some staff at Durham were dismissive & unhelpful. Always happy with procedures. ENT Department very good. Have always been satisfied with staff and treatment at Surgery. The Nurse Practitioner is very good. Donna is excellent too. Choose & Book appointments are really good. Nothing gets lost in the post and you feel like you have some say in the process. I am always happy with any visits I have with the clinical staff. Many thanks to you all. Very good service at the Hospital. Reassuring, friendly, quick and efficient at the Hospital. Dr Woods & Dr Bhati fantastic GP’s, always seem very busy and over booked, but make time of each patient. Clear medical advice & quick diagnosis. Nurse Susan and Clare very friendly and quick to treat. Receptionist all very friendly, professional and very helpful. Good experience at Sedgefield Hospital. Breast Clinic Consultant and Nurses were very caring. Negative Feedback: Chiropody Services being cut back on who can attend. Waiting time at Hospital. Ringing at 8.30am or standing outside until the surgery opens, to see the Doctor of my choice is totally unsatisfactory, especially for older people. Durham University Hospital very poor. Parking at Surgery is a nightmare with no appointed parking area. Durham Hospitals not great. Food not good. Cryotherapy clinic being stopped. Access to surgery not good.
Bishop Auckland for a scan – excellent experience. Darlington and Bishop Auckland Staff were excellent; some staff at Durham were dismissive & unhelpful. Always happy with procedures. ENT Department very good. Have always been satisfied with staff and treatment at Surgery. The Nurse Practitioner is very good. Donna is excellent too. Choose & Book appointments are really good. Nothing gets lost in the post and you feel like you have some say in the process. I am always happy with any visits I have with the clinical staff. Many thanks to you all. Very good service at the Hospital. Reassuring, friendly, quick and efficient at the Hospital. Dr Woods & Dr Bhati fantastic GP’s, always seem very busy and over booked, but make time of each patient. Clear medical advice & quick diagnosis. Nurse Susan and Clare very friendly and quick to treat. Receptionist all very friendly, professional and very helpful. Good experience at Sedgefield Hospital. Breast Clinic Consultant and Nurses were very caring. Negative Feedback: Chiropody Services being cut back on who can attend. Waiting time at Hospital. Ringing at 8.30am or standing outside until the surgery opens, to see the Doctor of my choice is totally unsatisfactory, especially for older people. Durham University Hospital very poor. Parking at Surgery is a nightmare with no appointed parking area. Durham Hospitals not great. Food not good. Cryotherapy clinic being stopped. Access to surgery not good.
Patient%20Questionnaire%20Results%20&%20Action%20Plan%202014.15.docx