a experience during their time at the College student’s members of the public, where they have a complaint about matters which are (or which were at the time the issue arose) the responsibility of the College; and members of the public who are applying for admission to the College and whose complaint does not relate to academic judgement. While this guide focuses on complaints from students, the basic processes for investigating complaints are the same for students, members of the public and applicants to the College. What can I complain about? A is defined as an expression of dissatisfaction by one or more “complaint” individuals about the action or lack of action, or about the standard College’s of service provided by the College or on its behalf. You can complain about any specific concern you have about the provision of your course or related service, or the behaviour of staff or fellow students towards you or any other person. You can complain about the assessment process except where the complaint is simply a disagreement with an academic judgement for example a grade you receive for an academic assessment or exam. Academic appeals are dealt with by the Academic Standards and Quality Regulations. Who should I complain to? In the first instance complaints should be raised with those directly involved. If you are a current student you should seek advice from your Personal Academic Tutor, the Course Leader, Student Support Services Staff, your QA Class Rep or the Depute President of HISA. If you are a member of the public or an applicant you should seek advice from Reception or Student Support Services Staff. Further information on making ca complaint is available here Academic Appeal A student may wish to appeal against a result notified to him / her by a member of the lecturing staff. Without prejudice to the outcome of the appeal, a student may continue to attend classes and to make use of the facilities whilst their appeal is being heard. A student should not be disadvantaged in any way or prevented from progressing to the next level of their course while their appeal is being considered. However students, having completed their studies, who have grounds for an appeal and have submitted a request for a review of an assessment result by a lecturer will be unable to receive their award until the matter has been fully resolved.
a student’s experience during their time at the College members of the public, where they have a complaint about matters which are (or which were at the time the issue arose) the responsibility of the College; and members of the public who are applying for admission to the College and whose complaint does not relate to academic judgement. While this guide focuses on complaints from students, the basic processes for investigating complaints are the same for students, members of the public and applicants to the College. What can I complain about? A “complaint” is defined as an expression of dissatisfaction by one or more individuals about the College’s action or lack of action, or about the standard of service provided by the College or on its behalf. You can complain about any specific concern you have about the provision of your course or related service, or the behaviour of staff or fellow students towards you or any other person. You can complain about the assessment process except where the complaint is simply a disagreement with an academic judgement for example a grade you receive for an academic assessment or exam. Academic appeals are dealt with by the Academic Standards and Quality Regulations. Who should I complain to? In the first instance complaints should be raised with those directly involved. If you are a current student you should seek advice from your Personal Academic Tutor, the Course Leader, Student Support Services Staff, your QA Class Rep or the Depute President of HISA. If you are a member of the public or an applicant you should seek advice from Reception or Student Support Services Staff. Further information on making ca complaint is available here Academic Appeal A student may wish to appeal against a result notified to him / her by a member of the lecturing staff. Without prejudice to the outcome of the appeal, a student may continue to attend classes and to make use of the facilities whilst their appeal is being heard. A student should not be disadvantaged in any way or prevented from progressing to the next level of their course while their appeal is being considered. However students, having completed their studies, who have grounds for an appeal and have submitted a request for a review of an assessment result by a lecturer will be unable to receive their award until the matter has been fully resolved.
FE-Policies-and-Procedures-2018-19.docx