consider their use in would be for this to coincide More appointments are going to be long term conditions. with our new recall system available for online booking over next 3 for managing long term months to incentivise use and once Priority for 2014-15 conditions. chronic disease management system in Status: Partially place, online booking is going to be complete considered for certain conditions. Plan to set target of doubling number registered for online access over next year. 3. Appointments it This was discussed at This was discussed agreed plan of was agreed that we the March 2014 partnership trialling replacing 3 face to face need to consider the meeting, it was agreed that with 4 x 7.5min telephone consultations balance between the balance between on the for reviews, the net effect of this will be appointments day appointments 1/3 vs to increase routine (as opposed to available on the day pre-bookable 2/3 needs special slots such as minor surgery) versus pre-bookable In the meeting appointments by 6%. Balance between appointments as 67% the idea of using some form pre-bookable vs on the day will be of patients reported of front end triage to evaluated after of increase in they did not mind categorise problems was telephone appointments. being seen by any Dr discussed. The use of but preferred being telephone consulting was seen within 48hrs. It also discussed and it was was also agreed that felt that the current system 31% of patients’ are which uses 5 minute slots happy to consult by was too short. phone and should we increase the amount of telephone appointments. Priority for 2014-15 Status: Ongoing 4. Waiting times It As part of the bid for the We have audited our waiting times over was agreed that the new building an analysis of the last year. Found that the average practice needs to Doctors consulting times has delay was 11 minutes. We are have set consider ways to taken place. The average a target to increase proportion of ensure Doctors run consulting time is currently patients waiting less than 10 minutes better to time. 14 minutes, however the from their appt time from 51% to 75% current consultation slot is and reduce the average delay to less Priority for 2014-15 only 10 minutes. It was than 10 minutes. We are going to give Status: Ongoing agreed at the March 2014 individual clinicians their own figures – partnership meeting that we this may involve a mixture of strategies
consider their use in long term conditions. Priority for 2014-15 Status: Partially complete would be for this to coincide with our new recall system for managing long term conditions. More appointments are going to be available for online booking over next 3 months to incentivise use and once chronic disease management system in place, online booking is going to be considered for certain conditions. Plan to set target of doubling number registered for online access over next year. 3. Appointments it was agreed that we need to consider the balance between appointments available on the day versus pre-bookable appointments as 67% of patients reported they did not mind being seen by any Dr but preferred being seen within 48hrs. It was also agreed that 31% of patients’ are happy to consult by phone and should we increase the amount of telephone appointments. Priority for 2014-15 Status: Ongoing This was discussed at the March 2014 partnership meeting, it was agreed that the balance between on the day appointments 1/3 vs pre-bookable 2/3 needs In the meeting the idea of using some form of front end triage to categorise problems was discussed. The use of telephone consulting was also discussed and it was felt that the current system which uses 5 minute slots was too short. This was discussed agreed plan of trialling replacing 3 face to face with 4 x 7.5min telephone consultations for reviews, the net effect of this will be to increase routine (as opposed to special slots such as minor surgery) appointments by 6%. Balance between pre-bookable vs on the day will be evaluated after of increase in telephone appointments. 4. Waiting times It was agreed that the practice needs to consider ways to ensure Doctors run better to time. Priority for 2014-15 Status: Ongoing As part of the bid for the new building an analysis of Doctors consulting times has taken place. The average consulting time is currently 14 minutes, however the current consultation slot is only 10 minutes. It was agreed at the March 2014 partnership meeting that we We have audited our waiting times over the last year. Found that the average delay was 11 minutes. We are have set a target to increase proportion of patients waiting less than 10 minutes from their appt time from 51% to 75% and reduce the average delay to less than 10 minutes. We are going to give individual clinicians their own figures – this may involve a mixture of strategies
Patient%20Participation%20Group%202013-14%20Final%20report.docx