about access and waiting, compliments survey to total number received complete of complaints) Service users/carers receive information about Annual report Patient their orthoses and reviewed 95% Satisfaction including leaflets via clinical survey and information on review how to care for their orthoses The proportion of Annual report users who report Patient Reported 95% and reviewed that they have Satisfaction Goal achieved 80% via clinical achieved their survey review goals. Percentage of users Patient Annual report who report that they Satisfaction and reviewed Reported 95% are comfortable in survey via clinical Goal achieved 95% their review orthoses. Performance & Outcomes per CCG area) % of patients fitted within x working For Activity Report Monthly days of the orthoses order being placed Number of patients seen within x working days from To be locally referral or Activity report Monthly agreed contacting the service to first appointment Total number of To be locally patients on the Activity report Monthly agreed caseload DNA Rate Numbers of clinics 5% Activity report Monthly cancelled and reasons Cancellation rate 2% Activity report Monthly (by the provider)
compliments received survey to complete about access and waiting, total number of complaints) Service users/carers receive information about their orthoses including leaflets and information on how to care for their orthoses 95% Patient Satisfaction survey Annual report and reviewed via clinical review The proportion of users who report that they have achieved their goals. Reported 95% Goal achieved 80% Patient Satisfaction survey Annual report and reviewed via clinical review Percentage of users who report that they are comfortable in their orthoses. Reported 95% Goal achieved 95% Patient Satisfaction survey Annual report and reviewed via clinical review Performance & Outcomes per CCG area) % of patients fitted within x working days of the orthoses order being placed For Activity Report Monthly Number of patients seen within x working days from referral or contacting the service to first appointment To be locally agreed Activity report Monthly Total number of patients on the caseload To be locally agreed Activity report Monthly DNA Rate Numbers of clinics cancelled and reasons 5% Activity report Monthly Cancellation rate (by the provider) 2% Activity report Monthly
orthcs-serv-spec.docx