APPENDIX 9 ILKLEY MOOR MEDICAL PRACTICE PATIENT PARTICIPATION LOCAL SURVEY ACTION PLAN 2012/13 – Question Responses Actions Lead Progress (Summarised) How do you rate 86% of patients thought We will continue to monitor patient Practice/patient 1 the hours that good, v good or excellent feedback with a view to maintaining council your GP surgery 8% thought fair and 5% current standards is open for poor or v poor appointments 2 If appropriate, 43% of patients were We have no current plans to open at Practice/patient informing patients what additional satisfied. 33% of patients weekends. We have appointments council when they ring up for hrs would you like would like us to be open at ranging from 8am to 7.20pm including appointments. the surgery to be weekends and 24% would GP and nurse appointments through Advertising our opening open like early, lunchtime and the week. Need to advertise more. times on front door and evening appointments our telescreen in waiting room. Already on website
APPENDIX 9 ILKLEY MOOR MEDICAL PRACTICE PATIENT PARTICIPATION LOCAL SURVEY – ACTION PLAN 2012/13 Question Responses (Summarised) Actions Lead Progress 1 How do you rate the hours that your GP surgery is open for appointments 86% of patients thought good, v good or excellent 8% thought fair and 5% poor or v poor We will continue to monitor patient feedback with a view to maintaining current standards Practice/patient council 2 If appropriate, what additional hrs would you like the surgery to be open 43% of patients were satisfied. 33% of patients would like us to be open at weekends and 24% would like early, lunchtime and evening appointments We have no current plans to open at weekends. We have appointments ranging from 8am to 7.20pm including GP and nurse appointments through the week. Need to advertise more. Practice/patient council informing patients when they ring up for appointments. Advertising our opening times on front door and our telescreen in waiting room. Already on website
Patient_Council_2012-13_ILKLEY_MOOR_MEDICAL_PRACTICE.docx