channels, leaflets and It is also responsible for publications. maintaining Council recharges – the leaseholders’ accounts, employment of staff incurs raising invoices, the the following costs: payroll, collection and receipt of office accommodation and payments and dealing the provision of IT and with queries. computer systems, which Tenancy management are provided by central officers (corporate) services. – deal with anti-social behavior issues and so on. Customer service centres – These costs are also for personal visits. If you referred to as overheads need to see your leasehold and they relate to services officer (Leasehold cleaning, concierge Services Team), you can service and the make an appointment. At management fee. the centres you can also report problems such as Day-to-day repairs repairs, antisocial behavior These are for reactive works and parking. done to your building or Call Centre – to report estate. They are for minor repairs on the phone. repairs and maintenance jobs. Finance – undertakes They may include repairs budgetary control and to the roof, windows and financial reporting. doors in communal areas, Business Improvement stairways, team designs new corridors, the outside brickwork, services and and so on in the building. procedures. Resident Involvement team If you live on an estate you – helps residents get must also pay a share of the involved in decision- costs for repairs such as the making. clearing of sewers, repairs to Feedback and Support play areas, repairs to team – deals with pathways, fences and so on. customer feedback issues. We will ask you to make an Communication team – advance payment each year Homes Zone (magazine for this work as part of our sent to all residents), online
It is also responsible for maintaining leaseholders’ accounts, raising invoices, the collection and receipt of payments and dealing with queries. Tenancy management officers – deal with anti-social behavior issues and so on. Customer service centres – for personal visits. If you need to see your leasehold services officer (Leasehold Services Team), you can make an appointment. At the centres you can also report problems such as repairs, antisocial behavior and parking. Call Centre – to report repairs on the phone. Finance – undertakes budgetary control and financial reporting. Business Improvement team designs new services and procedures. Resident Involvement team – helps residents get involved in decision- making. Feedback and Support team – deals with customer feedback issues. Communication team – Homes Zone (magazine sent to all residents), online channels, leaflets and publications. Council recharges – the employment of staff incurs the following costs: payroll, office accommodation and the provision of IT and computer systems, which are provided by central (corporate) services. These costs are also referred to as overheads and they relate to cleaning, concierge service and the management fee. Day-to-day repairs These are for reactive works done to your building or estate. They are for minor repairs and maintenance jobs. They may include repairs to the roof, windows and doors in communal areas, stairways, corridors, the outside brickwork, and so on in the building. If you live on an estate you must also pay a share of the costs for repairs such as the clearing of sewers, repairs to play areas, repairs to pathways, fences and so on. We will ask you to make an advance payment each year for this work as part of our
estimated_service_charge_leaflet_2018_to_2019.docx