evacuation should take place to the evacuation areas designated on the building maps located in each classroom. If the fire alarm is terminated, work with the Public Safety Officers/Fire Department to determine if the building is all clear. The Evening Administrator’s approval is required to authorize an all-clear and send faculty and students back into their respective classrooms. In the absence of an Evening Administrator the most senior Public Safety Officer will direct them back into their respective classrooms. Handling Bomb Threats 1. Always be prepared to write the instant the phone rings. Record the exact words of the threat in writing. Do not panic. Remain calm and professional at all times. Ask the following questions: How many are there? Where exactly are the bombs? When will the bombs be detonated? What kind of devices are they? Are the bombs booby trapped? How? Why did the caller select us as a target? Who or what groups are involved? 2. Do not ask for identification of the caller until all of this information has been obtained. 3. Listen carefully and note the caller’s characteristics: Sex (male or female) Approximate age (child, teen, adult) Nationality Accent or regional voice inflections Education level Mental attitude (calm, laughing, deliberate, angry, excited) Rate of speech (slow, fast) Voice volume (loud, soft) Voice clarity (clear, muffled, disguised) Unusual pronunciation (lisp, impediment, stuttering) Use of words (appropriate? swearing? disjointed?)
evacuation should take place to the evacuation areas designated on the building maps located in each classroom. If the fire alarm is terminated, work with the Public Safety Officers/Fire Department to determine if the building is all clear. The Evening Administrator’s approval is required to authorize an all-clear and send faculty and students back into their respective classrooms. In the absence of an Evening Administrator the most senior Public Safety Officer will direct them back into their respective classrooms. Handling Bomb Threats 1. Always be prepared to write the instant the phone rings. Record the exact words of the threat in writing. Do not panic. Remain calm and professional at all times. Ask the following questions: How many are there? Where exactly are the bombs? When will the bombs be detonated? What kind of devices are they? Are the bombs booby trapped? How? Why did the caller select us as a target? Who or what groups are involved? 2. Do not ask for identification of the caller until all of this information has been obtained. 3. Listen carefully and note the caller’s characteristics: Sex (male or female) Approximate age (child, teen, adult) Nationality Accent or regional voice inflections Education level Mental attitude (calm, laughing, deliberate, angry, excited) Rate of speech (slow, fast) Voice volume (loud, soft) Voice clarity (clear, muffled, disguised) Unusual pronunciation (lisp, impediment, stuttering) Use of words (appropriate? swearing? disjointed?)
Palm%20Desert%20Emergency%20Response%202017FINAL.docx