Problem Coordinator and Technical Expert Create a Workaround that allows users to bypass or mitigate the Known Error Test the Workaround Publish the Workaround Document the Workaround in the Knowledge Management System Associate Problem Records in the Problem Management System to the Workaround 16.5.6 Problem Coordinator Associate Known Errors in the Knowledge Document Technical Expert Management System to the Workaround Workaround Communicate the Workaround Confirm with users that the Workaround is working If an RFC is also required, proceed to procedure 16.5.7 If no RFC is required, proceed to Procedure 16.6.2 Generates a Request for Change (RFC) intended to 16.5.7 Problem Coordinator permanently resolve the Problem/Known Error Document Technical Expert Submits the RFC through the Change Management RFC(s) process Updated Problem Record Known Error documented Outputs Work around documented Request For Change Workaround identified Exit RFC generated to Change Management, if change leading to permanent Criteria resolution can be identified
16.5.6 Document Workaround Problem Coordinator Technical Expert Problem Coordinator and Technical Expert Create a Workaround that allows users to bypass or mitigate the Known Error Test the Workaround Publish the Workaround Document the Workaround in the Knowledge Management System Associate Problem Records in the Problem Management System to the Workaround Associate Known Errors in the Knowledge Management System to the Workaround Communicate the Workaround Confirm with users that the Workaround is working If an RFC is also required, proceed to procedure 16.5.7 If no RFC is required, proceed to Procedure 16.6.2 16.5.7 Document RFC(s) Problem Coordinator Technical Expert Generates a Request for Change (RFC) intended to permanently resolve the Problem/Known Error Submits the RFC through the Change Management process Outputs Updated Problem Record Known Error documented Work around documented Request For Change Exit Criteria Workaround identified RFC generated to Change Management, if change leading to permanent resolution can be identified
Fermilab%20Problem%20Management%20Process%20and%20Procedures%20version%201.0.docx