STRATEGIC MANAGEMENT The function of applying broad systematic management planning for the organisation. Customer Service Strategy The activities associated with the planning, monitoring and evaluation of services provided to customers by the University. Note: For other activities associated with customer service, use COMMUNITY ENGAGEMENT Customer Service. – Activity Description & Examples Retention Action Required by Staff (for hardcopy records) Evaluation, Monitoring and Records documenting the evaluation, monitoring and Temporary Retain records in Reporting reporting of customer service provided. department/school until Destroy 5 years after administrative use has administrative use has concluded. concluded. Lodge records into the Disposal Authority Reference: Federation University 18.1.2 (0701) Archives on an annual basis using established procedures. Strategies and Service Records documenting the development of customer Temporary Retain records in Charters service strategies. department/school until Destroy 5 years after strategies have been Includes: strategies are superseded. superseded. Disposal Authority Reference: strategies; and Lodge records into the 18.1.1 (0701) service charters. Federation University
STRATEGIC MANAGEMENT The function of applying broad systematic management planning for the organisation. Customer Service Strategy The activities associated with the planning, monitoring and evaluation of services provided to customers by the University. Note: For other activities associated with customer service, use COMMUNITY ENGAGEMENT – Customer Service. Activity Description & Examples Retention Action Required by Staff (for hardcopy records) Evaluation, Monitoring and Reporting Records documenting the evaluation, monitoring and reporting of customer service provided. Temporary Destroy 5 years after administrative use has concluded. Disposal Authority Reference: 18.1.2 (0701) Retain records in department/school until administrative use has concluded. Lodge records into the Federation University Archives on an annual basis using established procedures. Strategies and Service Charters Records documenting the development of customer service strategies. Includes: strategies; and service charters. Temporary Destroy 5 years after strategies are superseded. Disposal Authority Reference: 18.1.1 (0701) Retain records in department/school until strategies have been superseded. Lodge records into the Federation University
Federation-University---Records-Retention-and-Disposal-Requirements.docx