Introduction Welcome to our annual report on feedback, comments, concerns and complaints for 2016-17. By gathering feedback and comments, listening to concerns and dealing with complaints we routinely seek the views of staff, trainees, stakeholders and partner organisations. This is important because it helps us to establish what matters to our stakeholders and how we can improve our educational products and services for staff and trainees across health and social care. 1. Our Processes for Encouraging and Gathering Feedback We plan and deliver our activities and targets in partnership with a wide range of stakeholders and gather feedback from trainees and learners through our educational governance processes. This approach focuses on getting it right, making it better, sharing good practice and providing assurance that our education and training is of high quality, makes a difference and is well managed. We use Contact Us on our website to provide an online form for feedback (positive or negative) about any aspect of our work. Further information, including examples of these processes and how we use feedback is provided below. 1.1 Our Approach to Gathering and Implementing Feedback We work in partnership with a wide range of stakeholders and individuals throughout the lifecycle of our education initiatives. This begins with engagement with the Scottish Government, employers, learners, professional bodies, third sector organisations and others to identify the most important educational priorities. This engagement is essential in enabling us to identify required learning content, understand preferred learning styles and identify potential barriers to access or knowledge and skills acquisition. Our stakeholders play an important part in the review and improvement of education initiatives by providing informed feedback and expert advice. The development, commissioning or quality management of education and training is informed by stakeholder participation in consultation exercises, focus groups, reference groups, steering groups, programme boards, and the valuable feedback we elicit from
Introduction Welcome to our annual report on feedback, comments, concerns and complaints for 2016-17. By gathering feedback and comments, listening to concerns and dealing with complaints we routinely seek the views of staff, trainees, stakeholders and partner organisations. This is important because it helps us to establish what matters to our stakeholders and how we can improve our educational products and services for staff and trainees across health and social care. 1. Our Processes for Encouraging and Gathering Feedback We plan and deliver our activities and targets in partnership with a wide range of stakeholders and gather feedback from trainees and learners through our educational governance processes. This approach focuses on getting it right, making it better, sharing good practice and providing assurance that our education and training is of high quality, makes a difference and is well managed. We use Contact Us on our website to provide an online form for feedback (positive or negative) about any aspect of our work. Further information, including examples of these processes and how we use feedback is provided below. 1.1 Our Approach to Gathering and Implementing Feedback We work in partnership with a wide range of stakeholders and individuals throughout the lifecycle of our education initiatives. This begins with engagement with the Scottish Government, employers, learners, professional bodies, third sector organisations and others to identify the most important educational priorities. This engagement is essential in enabling us to identify required learning content, understand preferred learning styles and identify potential barriers to access or knowledge and skills acquisition. Our stakeholders play an important part in the review and improvement of education initiatives by providing informed feedback and expert advice. The development, commissioning or quality management of education and training is informed by stakeholder participation in consultation exercises, focus groups, reference groups, steering groups, programme boards, and the valuable feedback we elicit from
Feedback%20Concerns%20Complaints%20Annual%20Report%202016-17_Framework%20-%20Accessible%20Word%20version.docx