All our key services will be subject to Number of times user User testing will help us to appropriate user testing testing is carried out identify any difficulties with and by which group accessibility, either in terms of the message given or the methods used to deliver that message. We will offer additional support for Evidence from individuals and service users where required. Result of service user protected groups indicates Examples of this will be; monitoring/satisfaction that at present SEPA surveys. documentation is very Providing reasonable assistance technical and can be difficult to complete application forms Number of requests for to understand. Providing and support understanding of support support to understand enforcement notices etc. alongside a move to clearer Carry out service user information helps achieve the monitoring/ satisfaction surveys outcome. Satisfaction surveys to identify gaps in current level provide a good indicator of of performance success We will carry out targeted activity where Increase in sign up to Greater knowledge and evidence shows vulnerability or high Flooding and improved compliance will benefit the levels on non–compliance, making use compliance amongst environment and will reduce of good community engagement to targeted groups the impact of non-compliance support that work action on targeted groups
All our key services will be subject to appropriate user testing Number of times user testing is carried out and by which group User testing will help us to identify any difficulties with accessibility, either in terms of the message given or the methods used to deliver that message. We will offer additional support for service users where required. Examples of this will be; Providing reasonable assistance to complete application forms and support understanding of enforcement notices etc. Carry out service user monitoring/ satisfaction surveys to identify gaps in current level of performance Result of service user monitoring/satisfaction surveys. Number of requests for support Evidence from individuals and protected groups indicates that at present SEPA documentation is very technical and can be difficult to understand. Providing support to understand alongside a move to clearer information helps achieve the outcome. Satisfaction surveys provide a good indicator of success We will carry out targeted activity where evidence shows vulnerability or high levels on non–compliance, making use of good community engagement to support that work Increase in sign up to Flooding and improved compliance amongst targeted groups Greater knowledge and compliance will benefit the environment and will reduce the impact of non-compliance action on targeted groups
equality-mainstreaming-and-outcome-report-2017.docx