notice or a marketing material provided by the current EGS. One EDC customer’s provided informal feedback that it was reviewing the potential for the inclusion of such an insert; however, it stated that it believed it should have the ability to review and approve the insert prior to distribution and that the costs of the mailing should be borne by the EGS. Conversely, other informal comments were provided expressing concerns regarding the cost of such an insert, as well as its feasibility with current billing systems and mailing methodologies. While the Commission recognizes that additional EGS inserts may provide a customer with more information regarding the product he or she is currently receiving or regarding other options that may be available, we are concerned with the increased costs and complexities of such an insert. Additionally, because such an insert would need to be provided at some point in time before the bill is mailed, it is reasonable to assume that some of the inserts may be outdated by the time they are received by customers. As such, the Commission is not recommending the inclusion of an insert at this time. We do not believe we have enough information, at this time, to show that the benefits of such an insert would outweigh its costs and complexities. However, we request that parties provide comments regarding the inclusion of EGS inserts. C. Costs and Timeline In the solicitation of informal comments, as well as during the October 16 stakeholder conference call, OCMO asked for cost estimates for any of the recommendations received. As previously mentioned, informal feedback was received from one EDC regarding the cost and man hours necessary to include an logo on EGS’s the bill (80-120 hours of work at $150 per hour per supplier). However, no other cost estimates were provided. As such, the Commission asks that the EDCs, and any other parties, if applicable, provide cost estimates for the changes required in order to implement the three recommendations. Additionally, should a party provide other
notice or a marketing material provided by the customer’s current EGS. One EDC provided informal feedback that it was reviewing the potential for the inclusion of such an insert; however, it stated that it believed it should have the ability to review and approve the insert prior to distribution and that the costs of the mailing should be borne by the EGS. Conversely, other informal comments were provided expressing concerns regarding the cost of such an insert, as well as its feasibility with current billing systems and mailing methodologies. While the Commission recognizes that additional EGS inserts may provide a customer with more information regarding the product he or she is currently receiving or regarding other options that may be available, we are concerned with the increased costs and complexities of such an insert. Additionally, because such an insert would need to be provided at some point in time before the bill is mailed, it is reasonable to assume that some of the inserts may be outdated by the time they are received by customers. As such, the Commission is not recommending the inclusion of an insert at this time. We do not believe we have enough information, at this time, to show that the benefits of such an insert would outweigh its costs and complexities. However, we request that parties provide comments regarding the inclusion of EGS inserts. C. Costs and Timeline In the solicitation of informal comments, as well as during the October 16 stakeholder conference call, OCMO asked for cost estimates for any of the recommendations received. As previously mentioned, informal feedback was received from one EDC regarding the cost and man hours necessary to include an EGS’s logo on the bill (80-120 hours of work at $150 per hour per supplier). However, no other cost estimates were provided. As such, the Commission asks that the EDCs, and any other parties, if applicable, provide cost estimates for the changes required in order to implement the three recommendations. Additionally, should a party provide other
1267928.docx