Shared or Completed Activity Description Audience Individual Service Date Date Provider Effort Dated of Effective date of decision approving 916 area 1 NA NA Decision code overlay (DOD) CPUC Staff and 2nd Tuesday 2 NANPA 916 implementation meeting Shared Industry DOD Email to industry asking for participation on task 3 weeks after 3 Industry Shared force & subcommittees DOD Overlay information distributed internally as job aid for customer service representatives to Customer service 1 month after 4 Individual answer customer questions. Representatives representatives DOD should not need to refer questions to the CPUC. 4 months after 5 916 overlay update to industry websites All customers Individual DOD News release describing 916 area code relief plan for distribution within the 916 area code 4 months 6 All customers Shared including chambers of commerce and local after DOD governments Notify California Services to send Hearing impaired 5 months after 7 messages alerting customers to 1 + 10 digit Shared customers DOD dialing requirement in 916/new NPA Customer Notification No. 1: Announce the new 5 months after 8 area code plan. Include information about 1 + All customers Individual DOD 10digit dialing and indicate affected areas Senior, consumer and other Provide letters with the information in Customer advocacy/activist Notification No. 1, as well as PEP Task Force organizations, contact information and an offer to provide chambers of industry speakers, to senior, consumer and other commerce, city 5 months after 9 advocacy/activist organizations, chambers of Shared councils and other DOD commerce, city councils and other key key government government agencies, airports, alarm service agencies, airports, providers and public safety organizations alarm service through the 916 area code. providers and public safety organizations Provide targeted information to schools by letter, 5 months 7 months after 10 sticker and worksheet. Timing may be modified Schools Shared after DOD DOD to accommodate the school year. 6 months 12 months 11 Begin Permissive Dialing after DOD after DOD on Saturday Published Directories: Add information on cover 9 months after 12 All customers Individual to alert customers in 916 area code DOD 3 1/2 Offer industry appearances on local radio and 9 months after 13 All customers Shared months TV talk shows DOD after DOD Correct payphone signage to include updated 11 months 14 All customers Individual dialing instructions after DOD News releases to media serving 916 area code 11 months 15 and adjacent area codes and statewide Statewide Shared after DOD regarding start of mandatory dialing
Activity Description Audience Shared or Individual Service Provider Effort Date Completed Date 1 Effective date of decision approving 916 area code overlay NA NA Dated of Decision (DOD) 2 NANPA 916 implementation meeting CPUC Staff and Industry Shared 2nd Tuesday DOD 3 Email to industry asking for participation on task force & subcommittees Industry Shared 3 weeks after DOD 4 Overlay information distributed internally as job aid for customer service representatives to answer customer questions. Representatives should not need to refer questions to the CPUC. Customer service representatives Individual 1 month after DOD 5 916 overlay update to industry websites All customers Individual 4 months after DOD 6 News release describing 916 area code relief plan for distribution within the 916 area code including chambers of commerce and local governments All customers Shared 4 months after DOD 7 Notify California Services to send messages alerting customers to 1 + 10 digit dialing requirement in 916/new NPA Hearing impaired customers Shared 5 months after DOD 8 Customer Notification No. 1: Announce the new area code plan. Include information about 1 + 10digit dialing and indicate affected areas All customers Individual 5 months after DOD 9 Provide letters with the information in Customer Notification No. 1, as well as PEP Task Force contact information and an offer to provide industry speakers, to senior, consumer and other advocacy/activist organizations, chambers of commerce, city councils and other key government agencies, airports, alarm service providers and public safety organizations through the 916 area code. Senior, consumer and other advocacy/activist organizations, chambers of commerce, city councils and other key government agencies, airports, alarm service providers and public safety organizations Shared 5 months after DOD 10 Provide targeted information to schools by letter, sticker and worksheet. Timing may be modified to accommodate the school year. Schools Shared 5 months after DOD 7 months after DOD 11 Begin Permissive Dialing 6 months after DOD on Saturday 12 months after DOD 12 Published Directories: Add information on cover to alert customers in 916 area code All customers Individual 9 months after DOD 13 Offer industry appearances on local radio and TV talk shows All customers Shared 3 1/2 months after DOD 9 months after DOD 14 Correct payphone signage to include updated dialing instructions All customers Individual 11 months after DOD 15 News releases to media serving 916 area code and adjacent area codes and statewide regarding start of mandatory dialing Statewide Shared 11 months after DOD
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