retrospective period. The errors demonstrated that Envestra charged thousands of uncertainty and promotes the efficient operation and use of gas services, dollars for service orders that AGL did not even raise. AGL submitted that because aspects of the NGO. there is a three month limit on Retailers disputing their network charges, Envestra refused to refund those amounts in SA and Qld even though AGL was charged in The AER notes that the time limit commences once the claim becomes known error. or should have become known. The AER considers that this protects the Network User whilst imposing a constraint aimed at ensuring the efficient Origin submitted that clause 29.5 contains a three month limitation period, where provision of services. statutory limitation periods could apply, or at least a six month period in light of the two month billing cycle. Envestra was not amenable to the proposed revision. The AER notes that NECF does not presently apply in Victoria. Whilst (once it AGL submitted that rule 94 of the NERR, covers assistance and cooperation. This is adopted in Victoria) NECF will govern key aspects of information sharing, it subject matter should default to NECF in the same way other provisions have. will not cover every aspect. The AER considers that clarifying the parties’ 32.1 Information obligations with respect to information sharing and provision is beneficial. This creates clarity and avoids uncertainty. The AER considers this to be consistent Envestra was not amenable to the proposed revision. with the NGO as it promotes efficiency in the provision of services. The AER does not consider that it is necessary for this clause to be reciprocal. AGL submitted that Envestra should be subject to the same 'assistance and or Clause 32.2 provides for the Network User to obtain information or action from cooperation', and no cost and in a timely manner obligations as are imposed on third parties. This requires Envestra to provide information to a third party. It is Network Users in clause 32.2. 32.3 Consultation unlikely that Envestra will need to obtain information or action from a third party in the way a Network User will. Accordingly, it is not necessary for the clauses Envestra stated that this clause does not state that it will charge a fee. to be reciprocal.
retrospective period. The errors demonstrated that Envestra charged thousands of dollars for service orders that AGL did not even raise. AGL submitted that because there is a three month limit on Retailers disputing their network charges, Envestra refused to refund those amounts in SA and Qld even though AGL was charged in error. Origin submitted that clause 29.5 contains a three month limitation period, where statutory limitation periods could apply, or at least a six month period in light of the two month billing cycle. Envestra was not amenable to the proposed revision. uncertainty and promotes the efficient operation and use of gas services, aspects of the NGO. The AER notes that the time limit commences once the claim becomes known or should have become known. The AER considers that this protects the Network User whilst imposing a constraint aimed at ensuring the efficient provision of services. 32.1 Information AGL submitted that rule 94 of the NERR, covers assistance and cooperation. This subject matter should default to NECF in the same way other provisions have. Envestra was not amenable to the proposed revision. The AER notes that NECF does not presently apply in Victoria. Whilst (once it is adopted in Victoria) NECF will govern key aspects of information sharing, it will not cover every aspect. The AER considers that clarifying the parties’ obligations with respect to information sharing and provision is beneficial. This creates clarity and avoids uncertainty. The AER considers this to be consistent with the NGO as it promotes efficiency in the provision of services. 32.3 Consultation AGL submitted that Envestra should be subject to the same 'assistance and or cooperation', and no cost and in a timely manner obligations as are imposed on Network Users in clause 32.2. Envestra stated that this clause does not state that it will charge a fee. The AER does not consider that it is necessary for this clause to be reciprocal. Clause 32.2 provides for the Network User to obtain information or action from third parties. This requires Envestra to provide information to a third party. It is unlikely that Envestra will need to obtain information or action from a third party in the way a Network User will. Accordingly, it is not necessary for the clauses to be reciprocal.
Envestra%20draft%20decision%20-%20Part%203_1.docx