Extremely Likely and Likely 109 85.8 +0.2 Extremely Likely 54 -6 42.5 Likely 55 +6.2 43.3 Neither likely nor unlikely 11 +0.8 8.7 3 -0.1 Unlikely 2.4 Extremely unlikely 2 -0.4 1.6 Don't know 2 -0.4 1.6 Trend Graph Sub Codes Sub Positive Total Negative Total Positive Total Negative Total Description Code Free Text Comments Count % Count % Count % Count % Relationship Themes 21 22 Reasuurnig 1.1 2 4 1 Emotional Support 3 6 Caring 1.2 1 2 Knowlegable 3.1 1 2 Good/Excellent 3.2 1 2 Staff 3 Quality of staff Friendly staff 3.3 5 10 18 36 /professionalism Understanding 3.4 1 2 Helpful staff 3.5 7 14 Attitude 3.6 3 6 Transactional 29 58 13 100 Themes Pick Up Times 6.5 5 10 5 38.5 6 Timeliness and 5 10 8 61.6 access to care Collection times 6.6 3 23.1 post appointment Transport met 8. Facilities 1 2 1 7.7 8.2 1 2 1 7.7 specific needs Co-ordination of 9 Co-ordination and 1 7.7 transport 9.3 1 7.7 integration of care resources Safety 11.1 1 2 11 Physical comfort 1 2 1 7.7 compassion Comfort 11.3 1 7.7 good /excellent 12.1 17 34 12 Quality of Care / service 19 38 Service Helpful 12.2 2 4 13 General / Other 3 6 General 13.1 3 6 Questioning 14 Triage Process 2 15.4 14.1 2 15.4 process Totals 50 79.4 13 20.6 50 13
Extremely Likely and Likely 109 85.8 +0.2 Extremely Likely 54 42.5 -6 Likely 55 43.3 +6.2 Neither likely nor unlikely 11 8.7 +0.8 Unlikely 3 2.4 -0.1 Extremely unlikely 2 1.6 -0.4 Don't know 2 1.6 -0.4 Trend Graph Free Text Comments Positive Total Negative Total Sub Codes Description Sub Code Positive Total Negative Total Count % Count % Count % Count % Relationship Themes 21 22 1 Emotional Support 3 6 Reasuurnig 1.1 2 4 Caring 1.2 1 2 3 Quality of staff /professionalism 18 36 Knowlegable 3.1 1 2 Good/Excellent Staff 3.2 1 2 Friendly staff 3.3 5 10 Understanding 3.4 1 2 Helpful staff 3.5 7 14 Attitude 3.6 3 6 Transactional Themes 29 58 13 100 6 Timeliness and access to care 5 10 8 61.6 Pick Up Times 6.5 5 10 5 38.5 Collection times post appointment 6.6 3 23.1 8. Facilities 1 2 1 7.7 Transport met specific needs 8.2 1 2 1 7.7 9 Co-ordination and integration of care 1 7.7 Co-ordination of transport resources 9.3 1 7.7 11 Physical comfort compassion 1 2 1 7.7 Safety 11.1 1 2 Comfort 11.3 1 7.7 12 Quality of Care / Service 19 38 good /excellent service 12.1 17 34 Helpful 12.2 2 4 13 General / Other 3 6 General 13.1 3 6 14 Triage Process 2 15.4 Questioning process 14.1 2 15.4 Totals 50 79.4 13 20.6 50 13
fft_service_feedback__pts.docx