Key Performance Indicators (KPI) Operating / Breakdown Key Performance Indicators (KPI’s) Key Performance Indicators Table Table 3 KPI Definition Calculation Method Call-out rate The number of call-outs relating to a unit (COR) in the assessment period: (n x 12) Applies to a single complete unit of n equipment. where n = number of Does not apply to call-outs caused by during months the actions of the Principal or other measured. permitted user. Mean response Mean time between time of reporting t time (MRT) fault to maintenance contractor and n maintenance attendance on contractor’s site. where t = time between Σ notification and arrival on site during period. n = number of notifications in period. Expected Number of calls to a particular service in (c/n) x 12 number of 12 months where c = number of calls failures (ENF) in period. n = number of months in period. Requirement The Contractor shall assess and report on the key performance indicators listed in the Key Performance Indicators Table or other indicators that may be agreed appropriate by the Representative. apply only to the following sites: Principal’s These KPI’s Table 4 Buildings Assessed as KPI Building Name Street Name Suburb Civic Administration Building 8 William St Fremantle Queensgate Complex 10 William Street Fremantle
Key Performance Indicators (KPI) Operating / Breakdown Key Performance Indicators (KPI’s) Table 3 Key Performance Indicators Table KPI Definition Calculation Method Call-out rate (COR) The number of call-outs relating to a unit in the assessment period: Applies to a single complete unit of equipment. Does not apply to call-outs caused by the actions of the Principal or other permitted user. (n x 12) n where n = number of during months measured. Mean response time (MRT) Mean time between time of reporting fault to maintenance contractor and maintenance contractor’s attendance on site. t n where t = Σ time between notification and arrival on site during period. n = number of notifications in period. Expected number of failures (ENF) Number of calls to a particular service in 12 months (c/n) x 12 where c = number of calls in period. n = number of months in period. Requirement The Contractor shall assess and report on the key performance indicators listed in the Key Performance Indicators Table or other indicators that may be agreed appropriate by the Principal’s Representative. These KPI’s apply only to the following sites: Table 4 Buildings Assessed as KPI Building Name Street Name Suburb Civic Administration Building 8 William St Fremantle Queensgate Complex 10 William Street Fremantle
FCC465.16%20HVAC%20Specification.docx