involved as they wish to be Green: 2 extroverts. Pride just highlights the differences to when I’m trying show the same. in decisions about their Green/Purple: 1 I’m Concerns expressed about been done to combat loneliness care Purple: 1 what’s and isolation at home. If a survey is online, it can be promoted to the community. Questions about the Dignity Champions, how NHS Kernow supports their work, and which settings they assess. The work with the patient ambassadors with the Dignity Champions Red: 0 was raised. Amber: 0 Concerns about patients feeding themselves and not receiving the People report positive 2.3 Green support they require with feeding. Sometimes there is a lack of Green: 3 experiences of the NHS support, particularly in hospitals. Purple: 1 Suggestion that hospitals utilise the red tray system which highlights discretely who needs help and support with feeding. The process is really great. Green/Purple You attempt to solve the dispute at the local level. I feel been treated fairly and it care at all. I’ve hasn’t affected my Red: 0 Do feel concern some people make a complaint due to a fear won’t People's complaints about Amber: 0 of reprisals. 2.4 services are handled Green: 1 PALS and the Friends and Family Test help to keep an eye on respectfully and efficiently Green/Purple: 2 things. Purple: 1 Trying to promote at hospital that people can give feedback. winning by asking the questions during the care and not just You’re at the end. Staff grading assessment Goal 3: A representative and supported workforce Individual Ref Outcome Description Average Grade Staff/ evaluator feedback Grades
involved as they wish to be in decisions about their care Green: 2 Green/Purple: 1 Purple: 1 extroverts. Pride just highlights the differences when I’m trying to show I’m the same. Concerns expressed about what’s been done to combat loneliness and isolation at home. If a survey is online, it can be promoted to the community. 2.3 People report positive experiences of the NHS Green Red: 0 Amber: 0 Green: 3 Purple: 1 Questions about the Dignity Champions, how NHS Kernow supports their work, and which settings they assess. The work with the patient ambassadors with the Dignity Champions was raised. Concerns about patients feeding themselves and not receiving the support they require with feeding. Sometimes there is a lack of support, particularly in hospitals. Suggestion that hospitals utilise the red tray system which highlights discretely who needs help and support with feeding. 2.4 People's complaints about services are handled respectfully and efficiently Green/Purple Red: 0 Amber: 0 Green: 1 Green/Purple: 2 Purple: 1 The process is really great. You attempt to solve the dispute at the local level. I feel I’ve been treated fairly and it hasn’t affected my care at all. Do feel concern some people won’t make a complaint due to a fear of reprisals. PALS and the Friends and Family Test help to keep an eye on things. Trying to promote at hospital that people can give feedback. You’re winning by asking the questions during the care and not just at the end. Staff grading assessment Goal 3: A representative and supported workforce Ref Outcome Description Average Grade Individual Grades Staff/ evaluator feedback
Equality%20Delivery%20System%202%202014%20Paper%20Supporting%20Information.docx