Absence of appropriate strategy Inappropriate organisational culture It is suggested that the municipality consider a customer care system after performance Management has been implemented, not only to improve service delivery but to obtain and Capture feedback on municipal performance from our customers. The table below provides a clear timeframe for the key milestones for performance management: INDIVIDUAL ACTIVITY ACTIVITY TIMEFRAME Approve IDP and Budget June STRATEGY Development of Service Delivery Implementation July Plan (SDBIP) Confirm Confirm Portfolio's of Portfolio's of July Council and Departments PLANNING Managers Performance Finalisation of Agreements of July Performance Agreement Section 57 Managers Monthly Monitoring SDBIP Monthly and SDP Bi-annual or September Quarterly Review's SDBIP Quarterly December and SDP Reviews March MONITOR, Annual Dec - March MEASURE & Performance Performance (After Receipt REVIEW Measurements Appraisal of AG Report) Dec - March Reward and Recognition (After Receipt of AG Report) Quarterly September Quarterly Reports Assessment March Reports Mid-year Mid-year Assessment to Assessment Jan REPORTING Council Reports Annual Dec - March Annual Report Performance (After Receipt Report of AG Report)
Absence of appropriate strategy Inappropriate organisational culture It is suggested that the municipality consider a customer care system after performance Management has been implemented, not only to improve service delivery but to obtain and Capture feedback on municipal performance from our customers. The table below provides a clear timeframe for the key milestones for performance management: ACTIVITY INDIVIDUAL ACTIVITY TIMEFRAME STRATEGY Approve IDP and Budget June PLANNING Development of Service Delivery Implementation Plan (SDBIP) July Confirm Portfolio's of Council and Departments Confirm Portfolio's of Managers July Finalisation of Performance Agreement Performance Agreements of Section 57 Managers July MONITOR, MEASURE & REVIEW Monthly Monitoring SDBIP and SDP Monthly Quarterly Review's SDBIP and SDP Bi-annual or Quarterly Reviews September December March Performance Measurements Annual Performance Appraisal Dec - March (After Receipt of AG Report) Reward and Recognition Dec - March (After Receipt of AG Report) REPORTING Quarterly Reports Quarterly Assessment Reports September March Mid-year Assessment to Council Mid-year Assessment Reports Jan Annual Report Annual Performance Report Dec - March (After Receipt of AG Report)
EPMLM%20Performance%20Framework%20-%20FINAL%2025-11-10.docx