Service Catalog Business Process Requirements Item # Business Requirement Owner Ranking Priority (1=Highest 5 = Lowest) SC-1.0 Manage Service Requests SC-1.1 Perform Business Service Owner M 1 Requirements Analysis Perform Capacity SC-1.2 Capacity S 3 Planning Manager Perform Infrastructure SC-1.3 Infrastructure M 1 Planning Team Inform Requester SC-1.4 Service Catalog M 1 Owner Establish Performance SC-1.5 Capacity S 3 Baseline Manager, Performance Manager, Infrastructure Team Develop SC-1.6 Service Owner S 2 Define Monitoring SC-1.7 Service Owner M 1 Requirements Validate Performance SC-1.8 Performance S 3 Baseline Manager Negotiate & Agree on SC-1.9 Service Owner S 2 Arrange for Deployment SC-1.10 Service Owner M 1 SC-2.0 Manage Service Catalog Complete or Update Service SC-2.1 Service Catalog M 1 Catalog Template Owner Analyze Service SC-2.2 Service Catalog M 1 Requirements Owner Obtain Approval SC-2.3 Service Catalog M 1 Owner Approve Catalog Entry or SC-2.4 Service Level M 1 Update Manager Update Service SC-2.5 Service Catalog M 1 Catalog Owner
Service Catalog Business Process Requirements Item # Business Requirement Owner Ranking Priority (1=Highest 5 = Lowest) SC-1.0 Manage Service Requests SC-1.1 Perform Business Requirements Analysis Service Owner M 1 SC-1.2 Perform Capacity Planning Capacity Manager S 3 SC-1.3 Perform Infrastructure Planning Infrastructure Team M 1 SC-1.4 Inform Requester Service Catalog Owner M 1 SC-1.5 Establish Performance Baseline Capacity Manager, Performance Manager, Infrastructure Team S 3 SC-1.6 Develop Service Owner S 2 SC-1.7 Define Monitoring Requirements Service Owner M 1 SC-1.8 Validate Performance Baseline Performance Manager S 3 SC-1.9 Negotiate & Agree on Service Owner S 2 SC-1.10 Arrange for Deployment Service Owner M 1 SC-2.0 Manage Service Catalog SC-2.1 Complete or Update Service Catalog Template Service Catalog Owner M 1 SC-2.2 Analyze Service Requirements Service Catalog Owner M 1 SC-2.3 Obtain Approval Service Catalog Owner M 1 SC-2.4 Approve Catalog Entry or Update Service Level Manager M 1 SC-2.5 Update Service Catalog Service Catalog Owner M 1
Fermilab_Service_Catalog_Business_Process_Requirements_Document-v1_1.docx