Medical trainee Complaint (6) alleging January 20/01/16 A 22/01/16 Partially upheld Apology given as some Annual – discrimination on 2016 medical R 16/02/16 Letter of explanation Review of Competence – grounds of ill health. trainee forwarded and offer of Progression (ARCP) procedures specialist careers advice were not followed correctly. made (accepted and now Consider making careers advice underway). available in all such cases. Staff (other NHS) Complaint (7) about the March 2016 - 02/02/16 A 03/02/16 Upheld Apology given and a review of – administration of a NMAHP R 03/02/16 Complaint managed at administration procedures – Health and Care Directorate (NMAHP) level. undertaken. Professions Council (HCPC) approval visit. Optometrist Complaint (8) about a February 04/02/16 A 04/02/16 Upheld Post course slit lamp checks put – corneal abrasion at an 2016 R 29/02/16 in place and simulation now used – optometry training optometry where possible. Also course. standardised sterilisation procedures put in place and records kept on who has procedures carried out. Staff (other NHS) Complaint (9) alleged N/A 12/02/16 A 16/02/16 Not upheld N/A – data breach. Medical R 16/02/16 Full explanation provided – Directorate and complainant indicated
Medical trainee Complaint (6) alleging discrimination on grounds of ill health. January 2016 medical trainee 20/01/16 A – 22/01/16 R – 16/02/16 Partially upheld Letter of explanation forwarded and offer of specialist careers advice made (accepted and now underway). Apology given as some Annual Review of Competence Progression (ARCP) procedures were not followed correctly. Consider making careers advice available in all such cases. Staff (other NHS) Complaint (7) about the administration of a Health and Care Professions Council (HCPC) approval visit. March 2016 - NMAHP 02/02/16 A – 03/02/16 R – 03/02/16 Upheld Complaint managed at Directorate (NMAHP) level. Apology given and a review of administration procedures undertaken. Optometrist Complaint (8) about a corneal abrasion at an optometry training course. February 2016 optometry 04/02/16 A – 04/02/16 R – 29/02/16 Upheld Post course slit lamp checks put in place and simulation now used where possible. Also standardised sterilisation procedures put in place and records kept on who has procedures carried out. Staff (other NHS) Complaint (9) alleged data breach. N/A Medical Directorate 12/02/16 A – 16/02/16 R – 16/02/16 Not upheld Full explanation provided and complainant indicated N/A
Feedback%20Comments%20Concerns%20Complaints%20Annual%20Report%202016-05-17%20FINAL.docx