program by State Transit to ensure a consistent, legible and clear presentation of route information. The remaining fleet have front, side and rear roller-blind destination signs. This type of signage is included in less than 7% of the State Transit fleet and continues to decrease as older buses are withdrawn. State Transit conforms to the requirements of Integrated Transport Information System (ITIS) and the allocation of bus route numbers across Sydney. Smart-phone apps and real-time bus arrival All Sydney services are tracked using the Public Transport Information and Priority System (PTIPS), which is provided by TfNSW. PTIPS provides real-time information for bus arrivals at all bus stops across the network to customers via smart-phone real-time apps. Each bus stop displays a unique number which is used to identify the location. State Transit will continue to support TfNSW smart phone apps that provide time information for buses. This enables customers to view the location of their bus and estimated arrival time at their stop in real time using GPS. Next-stop information system All Metrobus vehicles are fitted with an automated next-stop information system. The system, is GPS controlled, uses dynamic electronic screens on board the bus to display details of the upcoming stop along with relevant transport connections and local attractions. The system is supplemented with automated audio announcements throughout the bus. Timetables State Transit acknowledges the requirement to have service change information available for customers prior to the planned implementation date. Electronic versions of timetables are also available on State Transit’s website and through the 131500 Transport Info channels. Requests for timetables are fulfilled by 131500 Transportnsw.info, which mails out timetables and travel information to customers at their nominated address. This service is free of charge to the customer. Furthermore, State Transit’s Corporate Offices, Regional Offices and bus depots also mail timetables and travel information to customers who contact these areas directly. This service is also free of charge. operates four Transport Shops within the Sydney Central Business District that provide tickets, timetables and travel information. State Transit will notify its customers in advance of any planned service changes. Depending on the scale of the change. this is done by: displaying frame” posters on buses; “snap handing out of flyers to customers at relevant bus detailing changes on State Transit’s website;
program by State Transit to ensure a consistent, legible and clear presentation of route information. The remaining fleet have front, side and rear roller-blind destination signs. This type of signage is included in less than 7% of the State Transit fleet and continues to decrease as older buses are withdrawn. State Transit conforms to the requirements of Integrated Transport Information System (ITIS) and the allocation of bus route numbers across Sydney. Smart-phone apps and real-time bus arrival All Sydney services are tracked using the Public Transport Information and Priority System (PTIPS), which is provided by TfNSW. PTIPS provides real-time information for bus arrivals at all bus stops across the network to customers via smart-phone real-time apps. Each bus stop displays a unique number which is used to identify the location. State Transit will continue to support TfNSW smart phone apps that provide information for buses. This enables customers to view the location of their bus and estimated arrival time at their stop in real time using GPS. Next-stop information system All Metrobus vehicles are fitted with an automated next-stop information system. The system, is GPS controlled, uses dynamic electronic screens on board the bus to display details of the upcoming stop along with relevant transport connections and local attractions. The system is supplemented with automated audio announcements throughout the bus. Timetables State Transit acknowledges the requirement to have service change information available for customers prior to the planned implementation date. Electronic versions of timetables are also available on State Transit’s website and through the 131500 Transport Info channels. Requests for timetables are fulfilled by 131500 Transportnsw.info, which mails out timetables and travel information to customers at their nominated address. This service is free of charge to the customer. Furthermore, State Transit’s Corporate Offices, Regional Offices and bus depots also mail timetables and travel information to customers who contact these areas directly. This service is also free of charge. operates four Transport Shops within the Sydney Central Business District that provide tickets, timetables and travel information. State Transit will notify its customers in advance of any planned service changes. Depending on the scale of the change. this is done by: displaying “snap frame” posters on buses; handing out of flyers to customers at relevant bus detailing changes on State Transit’s website; time
Passenger%20Relations%20Plan%20-%202014%202015.docx