Premiums are at an optimal level (ie average Target 1.1% or lower premiums as a percentage of payroll) by 1 July 2018 Reduced administration Target 20% or by 1 July 2018 Early return to work of employees (ie percent and Reduction in trends number of employees on reduced income over time continuance. Reported by time period: 4, 13, 26 and 52 weeks Satisfaction with services (ie percentage and number Target 85% or higher of employers and employees satisfied with the quality of services provided to case managers in agencies) Timely processing of claims Target 100% Accurate processing of claims (ie percentage and Target 100% number of sampled payments processed in accordance with agreed standards) Reasonable cost to process claims (ie average cost Reduction in trends per claim processed) over time Maximise recoveries from third parties and debtors (ie Target 10% or higher percentage and dollar value of asbestos claims settlements recovered from third parties) Program Component 1.5—Pre-premium Claims Proactive management of Pre-premium claims before 1 July 1989 Delivery Deliver a better practice compensation model. Purpose The management of all claims and liabilities for the Commonwealth and the ACT Government’s workers’ compensation scheme, inclusive of the provision of an effective and sustainable pre-premium claims compensation model. Performance information Year Performance criteria Targets 2015–16 Timeliness of determined claims payment (i.e. Target 100% percentage of non-incapacity items paid or rejected Achieved 65% within seven calendar days for reimbursement to employees or trustees, and 28 calendar days for other payments). 2016–17 Timely processing of claims Target 100% Timeliness of accurate processing of payments (ie Target 100% percentage and number of sampled payments processed in accordance with agreed standards)
Premiums are at an optimal level (ie average premiums as a percentage of payroll) Target 1.1% or lower by 1 July 2018 Reduced administration Target 20% or by 1 July 2018 Early return to work of employees (ie percent and number of employees on reduced income continuance. Reported by time period: 4, 13, 26 and 52 weeks Reduction in trends over time Satisfaction with services (ie percentage and number of employers and employees satisfied with the quality of services provided to case managers in agencies) Target 85% or higher Timely processing of claims Target 100% Accurate processing of claims (ie percentage and number of sampled payments processed in accordance with agreed standards) Target 100% Reasonable cost to process claims (ie average cost per claim processed) Reduction in trends over time Maximise recoveries from third parties and debtors (ie percentage and dollar value of asbestos claims settlements recovered from third parties) Target 10% or higher Program Component 1.5—Pre-premium Claims Proactive management of Pre-premium claims before 1 July 1989 Delivery Deliver a better practice compensation model. Purpose The management of all claims and liabilities for the Commonwealth and the ACT Government’s workers’ compensation scheme, inclusive of the provision of an effective and sustainable pre-premium claims compensation model. Performance information Year Performance criteria Targets 2015–16 Timeliness of determined claims payment (i.e. percentage of non-incapacity items paid or rejected within seven calendar days for reimbursement to employees or trustees, and 28 calendar days for other payments). Target 100% Achieved 65% 2016–17 Timely processing of claims Target 100% Timeliness of accurate processing of payments (ie percentage and number of sampled payments processed in accordance with agreed standards) Target 100%
pbs_2016-17_-_comcare.docx