Portishead Medical Group Comments Received 1st April to 12th August 2016 – Sources of comments: Formal complaints Grumbles/compliments received by the Practice Friends and Family Test comments Compliments Total Admin staff attitude and helpfulness 4 clinical staff 3 Overall service 3 Information evening Complaints and Grumbles Total Clinical service Prescription admin 3 GP/ANP manner/attitude 3 Referral admin Misc admin 1 Ease of making an appointment Other 1 Summary of FFT scores: Extremely likely 64 Likely 6 Neither/nor 2 Unlikely 0 Extremely unlikely 3* No score given 0 Comments given for ‘extremely unlikely’ ratings clinical advice given Didn’t agree with Felt medication given did not cover a long enough period Difficulty in getting an appointment at 8 a.m.
Portishead Medical Group Comments Received – 1st April to 12th August 2016 Sources of comments: Formal complaints Grumbles/compliments received by the Practice Friends and Family Test comments Compliments Total Admin staff attitude and helpfulness 4 clinical staff 3 Overall service 3 Information evening Complaints and Grumbles Total Clinical service Prescription admin 3 GP/ANP manner/attitude 3 Referral admin Misc admin 1 Ease of making an appointment Other 1 Summary of FFT scores: Extremely likely 64 Likely 6 Neither/nor 2 Unlikely 0 Extremely unlikely 3* No score given 0 Comments given for ‘extremely unlikely’ ratings Didn’t agree with clinical advice given Felt medication given did not cover a long enough period Difficulty in getting an appointment at 8 a.m.
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