bespoke model is being worked through with an external provider – a steering group has been convened to scope the project and develop the audit. 1. Formation of a stakeholder Steering Group July (completed) – 2. Familiarisation and understanding July/August – (completed) 3. Design, development and distribution of a tailored culture audit survey - August 4. Culture analysis and first stage feedback (translation) - September 5. Reporting and action planning – September/October 6. Evaluation 4. Patient Medium 4.1 Consider how the division can Division Patient August 2013 Programme experience use feedback from the patient Experience outputs experience programme in order to Partnership ensure the continuous Manager, improvement of the experience Divisional that people have using and Director, delivering AMH services. Align this Lead Nurse work with other improvement initiatives and service user and staff feedback, using the four themes safe, cared about, – involved and positively helped.
bespoke model is being worked through with an external provider – a steering group has been convened to scope the project and develop the audit. 1. Formation of a stakeholder Steering Group – July (completed) 2. Familiarisation and understanding – July/August (completed) 3. Design, development and distribution of a tailored culture audit survey - August 4. Culture analysis and first stage feedback (translation) - September 5. Reporting and action planning – September/October 6. Evaluation 4. Patient experience Medium 4.1 Consider how the division can use feedback from the patient experience programme in order to ensure the continuous improvement of the experience that people have using and delivering AMH services. Align this work with other improvement initiatives and service user and staff feedback, using the four themes – safe, cared about, involved and positively helped. Division Patient Experience Partnership Manager, Divisional Director, Lead Nurse August 2013 Programme outputs
PaperGApplebyActionPlanversion99thAugust2013.docx