Customer % of complaints Target amended to The percentage of step 1 At least 90% of step 1 complaints are Access and responded to within reflect policy change – complaints that are dealt with dealt with within 10 days or within the Digital agreed timescales if we are agreeing within 10 days or within extended extended timescale where an extension 90% 100% targets with our timescale where an extension has has been agreed with the customer customers then we been agreed with the customer need to meet those targets Economic Workplace-based Strategic Economic This is the average (median) Sustainable economic growth through Growth gross weekly pay for Plan Target – 90% by weekly basic pay for full-time and targeted investment, through all employees (Full 2030. Provides insight part time employees. The data is partnership working with the Local Time and Part Time) into the wages of presented for a full time Enterprise Partnership 90% of 78% of people working in equivalent post (multiplied up to a England England Cornwall and Isles of full time equivalent post if average average Scilly. Focussing on The pay figures exclude any (by 2030) the median avoids the additional payments such as distorting effects of a overtime and bonus payments very few high wage earners Economic % of people (16-64 To converge with the This shows the proportion of the Improve employment and skills across Growth year olds) with a national average by population aged 16-64 qualified to Cornwall qualification 2020 (UK or England) National Vocational Qualification equivalent to an NVQ (NVQ) level 4+. This covers people Level 4 and above holding qualifications equivalent to (Employment & Skills National Qualifications Framework Strategy) (NQF) levels 4-8. Level 4-6 qualifications include foundation or 34.20% first degrees, recognised professional qualifications, teaching or nursing qualifications, diploma in higher education, HNC/HND or equivalent vocational qualification. Qualifications at level 7-8 include higher degrees, and postgraduate level professional qualifications
Customer Access and Digital % of complaints responded to within agreed timescales 90% 100% Target amended to reflect policy change – if we are agreeing targets with our customers then we need to meet those targets The percentage of step 1 complaints that are dealt with within 10 days or within extended timescale where an extension has been agreed with the customer At least 90% of step 1 complaints are dealt with within 10 days or within the extended timescale where an extension has been agreed with the customer Economic Growth Workplace-based gross weekly pay for all employees (Full Time and Part Time) 78% of England average 90% of England average (by 2030) Strategic Economic Plan Target – 90% by 2030. Provides insight into the wages of people working in Cornwall and Isles of Scilly. Focussing on the median avoids the distorting effects of a very few high wage earners This is the average (median) weekly basic pay for full-time and part time employees. The data is presented for a full time equivalent post (multiplied up to a full time equivalent post if The pay figures exclude any additional payments such as overtime and bonus payments Sustainable economic growth through targeted investment, through partnership working with the Local Enterprise Partnership Economic Growth % of people (16-64 year olds) with a qualification equivalent to an NVQ Level 4 and above (Employment & Skills Strategy) 34.20% To converge with the national average by 2020 (UK or England) This shows the proportion of the population aged 16-64 qualified to National Vocational Qualification (NVQ) level 4+. This covers people holding qualifications equivalent to National Qualifications Framework (NQF) levels 4-8. Level 4-6 qualifications include foundation or first degrees, recognised professional qualifications, teaching or nursing qualifications, diploma in higher education, HNC/HND or equivalent vocational qualification. Qualifications at level 7-8 include higher degrees, and postgraduate level professional qualifications Improve employment and skills across Cornwall
explanations-of-pis-for-internet-page-v2.docx