Patient Experience Report a better understanding of what matters most to patients, families “Developing and carers.” Quarter 2 July September 2015 – Author: Balchin Head of Patient Experience October 2015 Contents Page Patient, Relative and Feedback 3 Friends and Family Test 3 National Surveys 11 Patient Experience Feedback Project 13 Patient and Public Engagement 13 Improving the Experience of Carers 14
Patient Experience Report “Developing a better understanding of what matters most to patients, families and carers.” Quarter 2 July – September 2015 Author: Balchin Head of Patient Experience October 2015 Contents Page Patient, Relative and Feedback 3 Friends and Family Test 3 National Surveys 11 Patient Experience Feedback Project 13 Patient and Public Engagement 13 Improving the Experience of Carers 14
Patient%20Experience%20Report%20Q2%202015%20GQ%20Committee.docx