Iedema, R37 2008a Semi-structured Discourse analysis 23 patients To explore patients’ Health service incident Database interviews identifying involved in and family members’ disclosure rarely met and overarching themes adverse events perceptions of Open expectations and incident Disclosure of adverse disclosure events that occurred A combination of formal Open during health Disclosure, a full apology, an care offer of tangible support and evidence of practice improvement has a higher chance of gaining consumer satisfaction than if one or more of these components is absent Iedema, R38 2008b Semi-structured Discourse analysis 131 self-selected To determine which Patients and staff Database interviews identifying clinical and aspects of Open overwhelmingly supported the overarching themes 23 patients and Disclosure ‘work’ for use of an Open Disclosure family members patients and process as an information healthcare staff sharing strategy after an adverse based on an event evaluation of the National Open The process was considered Disclosure Pilot useful as a way to be briefed about the incident and its management in an ongoing process Healthcare professionals must consider the patient or family perception of the severity of an event and not just the health system definition
Iedema, R37 2008a Semi-structured interviews Discourse analysis identifying overarching themes 23 patients involved in adverse events and incident disclosure To explore patients’ and family members’ perceptions of Open Disclosure of adverse events that occurred during health care Health service incident disclosure rarely met and expectations A combination of formal Open Disclosure, a full apology, an offer of tangible support and evidence of practice improvement has a higher chance of gaining consumer satisfaction than if one or more of these components is absent Database Iedema, R38 2008b Semi-structured interviews Discourse analysis identifying overarching themes 131 self-selected clinical and 23 patients and family members To determine which aspects of Open Disclosure ‘work’ for patients and healthcare staff based on an evaluation of the National Open Disclosure Pilot Patients and staff overwhelmingly supported the use of an Open Disclosure process as an information sharing strategy after an adverse event The process was considered useful as a way to be briefed about the incident and its management in an ongoing process Healthcare professionals must consider the patient or family perception of the severity of an event and not just the health system definition Database
Patients-Experiences-in-Australian-Hospitals-Word.docx