b. Will you sign a 5 year software maintenance agreement with built in / escalator? 4.1.3 Will you guarantee to make available 5 years of support for the proposed / application systems? 4.1.4 Are annual application upgrades and enhancements included when maintenance / is purchased? 4.1.5 Do you a "Help Line” for application / system problems? 4.1.6 What is your guaranteed response time for / an application Line” Call? “Help 4.1.7 What is your average response time for a _____________ software maintenance call? a. What hours of support are you offering? _____________ 4.1.8 Will all equipment be warranted as factory / new? 4.1.9 What is your cost-free hardware warranty _____________ period? 4.1.10 Is equipment maintenance to include / preferred response time? a. Hours to respond? _____________ b. Is on-site warranty coverage provided? _____________ c. Where is the hardware support office? _____________ d. Where is the nearest hardware parts _____________ office? 4.1.11 Does the proposed equipment maintenance provide: a. A loaner unit if unit is not repaired in 24 / hours of first call? b. On-site support 24 hours and 365 days a / year?
b. Will you sign a 5 year software maintenance agreement with built in escalator? / 4.1.3 Will you guarantee to make available 5 years of support for the proposed application systems? / 4.1.4 Are annual application upgrades and enhancements included when maintenance is purchased? / 4.1.5 Do you a "Help Line” for application system problems? / 4.1.6 What is your guaranteed response time for an application “Help Line” Call? / 4.1.7 What is your average response time for a software maintenance call? _____________ a. What hours of support are you offering? _____________ 4.1.8 Will all equipment be warranted as factory new? / 4.1.9 What is your cost-free hardware warranty period? _____________ 4.1.10 Is equipment maintenance to include preferred response time? / a. Hours to respond? _____________ b. Is on-site warranty coverage provided? _____________ c. Where is the hardware support office? _____________ d. Where is the nearest hardware parts office? _____________ 4.1.11 Does the proposed equipment maintenance provide: a. A loaner unit if unit is not repaired in 24 hours of first call? / b. On-site support 24 hours and 365 days a year? /
Oxnard-Proposal-Response-Forms-final.docx