5.0 Equality of Access and Opportunity in Service Delivery Accessibility Ashton Pioneer Homes is committed to ensuring our services are accessible to all our customers. Where needed we will seek alternative methods of service delivery, this should cover not just physical access, but should also ensure that all individuals have access to a full range of information. Services We will regularly review our services and related policies to ensure that they give equal access to all members of the community. To ensure all our customers are able to access our services we will ensure reasonable adjustments are made to services and staff will be empowered to amend or enhance services to reflect the needs of the individual customer. We use ‘Equality Impact Assessments’ to measure the effectiveness and appropriateness of our policies and services. These will be carried out when we introduce any new policy and/or service and new existing policies and services and will feed into any reasonable adjustments to services’. Profiling It is essential that Ashton Pioneer Homes fully understands the needs of the community it serves and that all our customers are treated fairly and that no-one is discriminated against. To help us to identify these needs and match our services and customer consultation accordingly, we remain committed to customer profiling. This will also help us to monitor service delivery to identify possible discriminatory practices. Partnerships Ashton Pioneer Homes is committed to working alongside our partners in the community and will continue to: Work with formal and informal community groups in the neighbourhood to improve community cohesion Work with other agencies to help ensure customers are signposted to receive the service(s) they need Actively promote equality in all our partnership agreements and strategic alliances Actively promote equality in the way we procure goods and services
5.0 Equality of Access and Opportunity in Service Delivery Accessibility Ashton Pioneer Homes is committed to ensuring our services are accessible to all our customers. Where needed we will seek alternative methods of service delivery, this should cover not just physical access, but should also ensure that all individuals have access to a full range of information. Services We will regularly review our services and related policies to ensure that they give equal access to all members of the community. To ensure all our customers are able to access our services we will ensure reasonable adjustments are made to services and staff will be empowered to amend or enhance services to reflect the needs of the individual customer. We use ‘Equality Impact Assessments’ to measure the effectiveness and appropriateness of our policies and services. These will be carried out when we introduce any new policy and/or service and new existing policies and services and will feed into any reasonable adjustments to services’. Profiling It is essential that Ashton Pioneer Homes fully understands the needs of the community it serves and that all our customers are treated fairly and that no-one is discriminated against. To help us to identify these needs and match our services and customer consultation accordingly, we remain committed to customer profiling. This will also help us to monitor service delivery to identify possible discriminatory practices. Partnerships Ashton Pioneer Homes is committed to working alongside our partners in the community and will continue to: Work with formal and informal community groups in the neighbourhood to improve community cohesion Work with other agencies to help ensure customers are signposted to receive the service(s) they need Actively promote equality in all our partnership agreements and strategic alliances Actively promote equality in the way we procure goods and services
Equality-and-Diversity-Dec-2014.docx