HARDWARE BREAK/FIX & INSTALLATION VENDOR NAME & TITLE ROLE CONTACT INFORMATION (C) 718-710-0973 Jose Sanles Manhattan primary contact for hardware (E) Support Manager break/fix issues (C) 646-824-5744 Kurt Lavia Bronx primary contact for hardware break/fix (E) Support Manager issues (C) 646-371-4256 Mohammad Ilyas Brooklyn and Staten primary contact for (E) Support Manager hardware break/fix issue ASI– PCS Service Provider (C) 347-935-1017 Wesley Foster Queens primary contact for hardware (E) Support Manager break/fix issue (P) 212‐736‐0111 Ext. 1234 Vivian Scott Escalation point if primary contact fails to (C) 917‐597‐8765 Service Delivery Manager address your hardware break/fix issue (E) (P) 212‐736‐0111 Ext. 1603 (C) 516-319-2835 Enrique Galvez Handles all inquiries related to installations (E) Installation Manager (P) 212‐736‐0111 Ext. 1625 (C) 407-697-9050 Joe Roman Escalation point if secondary contact fails to (E) Executive Director address your break/fix concern or if primary Operation & Technology contact fails to address your installation Services concern
HARDWARE BREAK/FIX & INSTALLATION VENDOR NAME & TITLE ROLE CONTACT INFORMATION ASI– PCS Service Provider Jose Sanles Support Manager Manhattan primary contact for hardware break/fix issues (C) 718-710-0973 (E) Kurt Lavia Support Manager Bronx primary contact for hardware break/fix issues (C) 646-824-5744 (E) Mohammad Ilyas Support Manager Brooklyn and Staten primary contact for hardware break/fix issue (C) 646-371-4256 (E) Wesley Foster Support Manager Queens primary contact for hardware break/fix issue (C) 347-935-1017 (E) Vivian Scott Service Delivery Manager Escalation point if primary contact fails to address your hardware break/fix issue (P) 212‐736‐0111 Ext. 1234 (C) 917‐597‐8765 (E) Enrique Galvez Installation Manager Handles all inquiries related to installations (P) 212‐736‐0111 Ext. 1603 (C) 516-319-2835 (E) Joe Roman Executive Director Operation & Technology Services Escalation point if secondary contact fails to address your break/fix concern or if primary contact fails to address your installation concern (P) 212‐736‐0111 Ext. 1625 (C) 407-697-9050 (E)
PCS%20%20Other%20Supporting%20Vendor%20Contacts%20List%20Update%2011-16-16.docx