Situation Although Peak Support is a small “The new Office Professional 2010 business, it consistently tackled features have maximised our time to projects that required the staff to interact with our customers,” says Guy work together to accomplish milestones. Gregory, Technical Specialist for Peak Employees spent a great deal of time Support. emailing documents back and forth, Benefits which hampered their efficiency and caused version control issues. Another Since deploying Microsoft Office challenge the company faced was Professional 2010, Peak Support securing sensitive documents during the employees have experienced more life span of a project. effective collaboration and an increase in productivity. Peak Support’s employees spent an inordinate amount of time managing Seamless Collaboration their email inboxes, sifting through their With Office Professional 2010, the days inbox and sent folders to track down of emailing different versions of various components of an email thread. documents are gone. Now, users can Scheduling was also inefficient; easily collaborate with vendors, technicians had no easy way of setting colleagues, and supervisors in the same up meetings directly from an email, easily accessible interface, eliminating requiring them to close the email, open the need for multiple approval/revision up a new meeting invitation, and paste in cycles, and reducing the chances of the information. version issues. Solution The new Microsoft SharePoint To overcome its challenges, Peak Workspace 2010 has also made it easier Support deployed Microsoft Office to set up security rules to determine who Professional 2010. The new suite offers can access sensitive documents. dozens of features designed to promote easier sharing of information and more “Without effective collaboration, each of efficient task management, as well as us would have different parts of the advanced scheduling and email jigsaw puzzle,” says Gregory. “With the capabilities. new SharePoint Workspace 2010, we have the full picture.” By allowing users to more efficiently manage their emails, work together on SharePoint Workspace 2010 allows Peak large projects, and create more impactful Support users to collaborate both presentations, Office Professional 2010 internally and with other associates, such has allowed Peak Support to get more as a Microsoft support provider in done in less time and with fewer Birmingham, with ease and resources. This has increased the without excessive travel time. "If we company’s service capabilities didn't have SharePoint Workspace 2010, considerably. we would probably have to have a
Situation Although Peak Support is a small business, it consistently tackled projects that required the staff to work together to accomplish milestones. Employees spent a great deal of time emailing documents back and forth, which hampered their efficiency and caused version control issues. Another challenge the company faced was securing sensitive documents during the life span of a project. Peak Support’s employees spent an inordinate amount of time managing their email inboxes, sifting through their inbox and sent folders to track down various components of an email thread. Scheduling was also inefficient; technicians had no easy way of setting up meetings directly from an email, requiring them to close the email, open up a new meeting invitation, and paste in the information. Solution To overcome its challenges, Peak Support deployed Microsoft Office Professional 2010. The new suite offers dozens of features designed to promote easier sharing of information and more efficient task management, as well as advanced scheduling and email capabilities. By allowing users to more efficiently manage their emails, work together on large projects, and create more impactful presentations, Office Professional 2010 has allowed Peak Support to get more done in less time and with fewer resources. This has increased the company’s service capabilities considerably. “The new Office Professional 2010 features have maximised our time to interact with our customers,” says Guy Gregory, Technical Specialist for Peak Support. Benefits Since deploying Microsoft Office Professional 2010, Peak Support employees have experienced more effective collaboration and an increase in productivity. Seamless Collaboration With Office Professional 2010, the days of emailing different versions of documents are gone. Now, users can easily collaborate with vendors, colleagues, and supervisors in the same easily accessible interface, eliminating the need for multiple approval/revision cycles, and reducing the chances of version issues. The new Microsoft SharePoint Workspace 2010 has also made it easier to set up security rules to determine who can access sensitive documents. “Without effective collaboration, each of us would have different parts of the jigsaw puzzle,” says Gregory. “With the new SharePoint Workspace 2010, we have the full picture.” SharePoint Workspace 2010 allows Peak Support users to collaborate both internally and with other associates, such as a Microsoft support provider in Birmingham, with ease and without excessive travel time. "If we didn't have SharePoint Workspace 2010, we would probably have to have a
PeakSupport_Office2010_CS.docx