Clinical Audit of Patients' Perception of Quality of Care Audit findings Discuss the audit findings of each response from the Patient’s Questionnaires with your colleagues and team members and decide on any necessary actions. Questions: Are you an NHS or private patient? 1. Does the practice offer convenient appointment times? 2. Do you find it easy to contact the practice to make, change or 3. cancel an appointment? Were you made to feel welcome at reception? 4. If you pay for your options, were the charges fully explained 5. before treatment commenced? Were your treatment requirements explained? 6. Have you discussed the frequency of your check up with the 7. dentist? Are you aware of the 3 bands of NHS charges? 8. Did the dentist discuss with you how to prevent dental 9. disease? Do you feel confident about your treatment outcomes? 10. Were you kept waiting too long without explanation? 11. Which of the following would improve the waiting room: 12. Is the cleanliness of the Practice satisfactory? 13 Are you aware of the Practice complaints procedures? 14 Would you recommend this practice to your friends and family? 15
Clinical Audit of Patients' Perception of Quality of Care Audit findings Discuss the audit findings of each response from the Patient’s Questionnaires with your colleagues and team members and decide on any necessary actions. Questions: 1. Are you an NHS or private patient? 2. Does the practice offer convenient appointment times? 3. Do you find it easy to contact the practice to make, change or cancel an appointment? 4. Were you made to feel welcome at reception? 5. If you pay for your options, were the charges fully explained before treatment commenced? 6. Were your treatment requirements explained? 7. Have you discussed the frequency of your check up with the dentist? 8. Are you aware of the 3 bands of NHS charges? 9. Did the dentist discuss with you how to prevent dental disease? 10. Do you feel confident about your treatment outcomes? 11. Were you kept waiting too long without explanation? 12. Which of the following would improve the waiting room: 13 Is the cleanliness of the Practice satisfactory? 14 Are you aware of the Practice complaints procedures? 15 Would you recommend this practice to your friends and family?
Patient-satisfaction.docx