National Service Desk and Organizational Contacts The table below has the National Service Desk contacts. Table : National Service Desk Contacts Gov or Name Role FTE Org Contact Info Non-Gov No change to Tier 1: National NSD Tier 1 existing VistA Gov NSD 1-855-NSD-HELP Service Desk Support support FTE No change to Tier 2: National NSD Tier 1 Service Desk Manager Gov existing VistA NSD Service Desk Support (SDM) trouble tickets support FTE Region 1 Kaylene – Zimmer 360-816-6158 Region 2 Stefan Test – 850-293-0858 Tier 3: No change to Regional Install Patch OI&T Field Region 3 Jenny – Gov existing VistA Application Tier 3 Operations Stafford 901-601-0641 – support FTE Service Line Region 4 Mike – Fournier 603-998-4714 Region 6 Derik Frioud – 303-370-7715 Acronyms and Abbreviations Table : Acronyms and Abbreviations Term Definition ADPAC Applications Coordinator API Application Program Interface ATN Attribute Name CBO Chief Business Office DBIA Database Integration Agreement DFN Data File Number ETS Enterprise Terminology Service FTE Full-Time Employee HL7 Health Level Seven ICR Integration Control Registrations ID Identifier
National Service Desk and Organizational Contacts The table below has the National Service Desk contacts. Table : National Service Desk Contacts Name Role Gov or Non-Gov FTE Org Contact Info Tier 1: National Service Desk NSD Tier 1 Support Gov No change to existing VistA support FTE NSD 1-855-NSD-HELP Tier 2: National Service Desk NSD Tier 1 Support Gov No change to existing VistA support FTE NSD Service Desk Manager (SDM) trouble tickets Tier 3: Regional Application Service Line Install Patch – Tier 3 Gov No change to existing VistA support FTE OI&T Field Operations Region 1 – Kaylene Zimmer 360-816-6158 Region 2 – Stefan Test 850-293-0858 Region 3 – Jenny Stafford 901-601-0641 Region 4 – Mike Fournier 603-998-4714 Region 6 – Derik Frioud 303-370-7715 Acronyms and Abbreviations Table : Acronyms and Abbreviations Term Definition ADPAC Applications Coordinator API Application Program Interface ATN Attribute Name CBO Chief Business Office DBIA Database Integration Agreement DFN Data File Number ETS Enterprise Terminology Service FTE Full-Time Employee HL7 Health Level Seven ICR Integration Control Registrations ID Identifier
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