undertaken promptly. Ensure doctors replies are emailed back to patients Reminders to book Implement a recall system for patient Create a new appointment system on EMIS web which can be 1m (DONE) appointments reminders about follow-up appointments accessed months in advance so that receptionists can actively call (eg. bloods, BP) patients to remind them about need for review Privacy and layout of Include videos and noise within the Play videos with sound to generate background noise 1m reception area waiting area to mask patient voices at reception Assess the most important posters and give prime positions, 1m (DONE) remove all others and place on waiting room screen in rotation Meeting closures Ensure adequate advance warning for Ensure advance notices to patients apologising for short periods of 1m (DONE) short periods of surgery closure required surgery closure to enable mandatory staff training are uploaded to for essential staff training meetings the website and displayed prominently in the surgery and at exits Purchase new display units for the front entrance of Sunny Meed 1m (DONE)
undertaken promptly. Ensure doctors replies are emailed back to patients Reminders to book appointments Implement a recall system for patient reminders about follow-up appointments (eg. bloods, BP) Create a new appointment system on EMIS web which can be accessed months in advance so that receptionists can actively call patients to remind them about need for review 1m (DONE) Privacy and layout of reception area Include videos and noise within the waiting area to mask patient voices at reception Play videos with sound to generate background noise Assess the most important posters and give prime positions, remove all others and place on waiting room screen in rotation 1m 1m (DONE) Meeting closures Ensure adequate advance warning for short periods of surgery closure required for essential staff training meetings Ensure advance notices to patients apologising for short periods of surgery closure to enable mandatory staff training are uploaded to the website and displayed prominently in the surgery and at exits Purchase new display units for the front entrance of Sunny Meed 1m (DONE) 1m (DONE)
Patient%20Survey%20Action%20Plan%202016.docx