Intake/ Long wait times Phone assessment is difficult for some Waitlist follow up Referral Catchment locations confusing Process is difficult to understand Inconsistent practice Need clarity about role of Diagnosis Confusion about contacting intake Improve understanding of impacts of trauma What is Comprehensive needs assessment Updates on needs register/ vacancy Good communication working well Flexible service Anyone can refer Sharing information with consent Centralised Intake Holistic support Areas One state wide number Streamlined and shorter referral process More flexible application requiring improvement Service mapping publication Focus on those with complex needs Easier to contact support workers Better links with clinical services Suggestions Coordination across sectors Greater flexibility in use of service tools Regular communication across for sectors, sector forums. Better improvements Address waitlist Coordination across sectors information share More workers Workshop – cross sector referral pathways Focus on building rapport Increase range of services Training on MHCSS Appendix 2: Strengthening Our Service Response for Shared Clients Ideas Brainstorm –
Intake/ Referral Long wait times Catchment locations confusing Need clarity about role of Diagnosis Phone assessment is difficult for some Process is difficult to understand Waitlist follow up Inconsistent practice Confusion about contacting intake Improve understanding of impacts of trauma What is working well Comprehensive needs assessment Flexible service Centralised Intake Updates on needs register/ vacancy Anyone can refer Good communication Sharing information with consent Holistic support Areas requiring improvement One state wide number Service mapping publication Better links with clinical services Streamlined and shorter referral process Focus on those with complex needs More flexible application Easier to contact support workers Suggestions for improvements Coordination across sectors Address waitlist More workers Increase range of services Greater flexibility in use of service tools Coordination across sectors Workshop – cross sector referral pathways Regular communication across sectors, sector forums. Better information share Focus on building rapport Training on MHCSS Appendix 2: Strengthening Our Service Response for Shared Clients – Ideas Brainstorm
Final%20Making%20Links%20Project%20Report%20January%202016%20020216.docx