PLEASE RATE EACH OF THE FOLLOWING BY TICKING ONCE ON EACH LINE: No Very Poor Fair Good Excellent Experience Good Access to a Doctor or Nurse Speed at which the telephone 4% 4% 15% 29% 24% 24% was answered initially Convenience of day and time 0% 2% 13% 30% 35% 20% of your appointment Seeing the Doctor of your 17.5% 12.5% 10% 20% 30% 10% choice Length of time waiting to 2% 2% 2% 31% 21% 42% in with Reception Length of time waiting to see 3% 0% 23% 33% 23% 18% the Doctor or Nurse Opportunity of speaking to a 18% 2% 12% 19% 23% 26% Doctor or Nurse on the telephone when necessary Level of satisfaction with the 62% 0% 5% 16% 11% 6% Out of Hours service Obtaining a repeat prescription 9% 9% 13% 20% 22% 27% Prescription ready on time 5% 7% 10% 21% 21% 36% Prescription correctly issued 17% 5% 5% 21.5% 14.5% 37% Handling of any queries
PLEASE RATE EACH OF THE FOLLOWING BY TICKING ONCE ON EACH LINE: No Experience Poor Fair Good Very Good Excellent Access to a Doctor or Nurse Speed at which the telephone was answered initially 4% 4% 15% 29% 24% 24% Convenience of day and time of your appointment 0% 2% 13% 30% 35% 20% Seeing the Doctor of your choice 17.5% 12.5% 10% 20% 30% 10% Length of time waiting to in with Reception 2% 2% 2% 31% 21% 42% Length of time waiting to see the Doctor or Nurse 3% 0% 23% 33% 23% 18% Opportunity of speaking to a Doctor or Nurse on the telephone when necessary 18% 2% 12% 19% 23% 26% Level of satisfaction with the Out of Hours service 62% 0% 5% 16% 11% 6% Obtaining a repeat prescription Prescription ready on time 9% 9% 13% 20% 22% 27% Prescription correctly issued 5% 7% 10% 21% 21% 36% Handling of any queries 17% 5% 5% 21.5% 14.5% 37%
Patient%20Questionnaire%202016%20Percentage%20Results.docx