Section 1: Navigation This is This is done, This is something Telephone System but needs some done N/A that is not improvements. well. done. When a phone call is answered (either by person or an automated phone system), there is an option to hear information in a language other than English. If there is an automated phone system, there is an option to speak with an operator or help desk. If there is an automated phone system, there is an option to repeat menu items. Information is offered (either by person or an automated phone system) with plain, everyday words. Our organization is able to respond to phone calls in the main languages spoken by our patients. This is This is done, This is something Entrance but needs some done N/A that is not improvements. well. done. The healthcare name is clearly facility’s displayed on the outside of the building. All entry signs are visible from the street. The signs use plain, everyday words such as than formal words such as “Walk‐In” rather “Ambulatory Care”. The name of the practice is clearly displayed on the outside of the building. This is This is done, This is something Lobby but needs some done N/A that is not improvements. well. done. There is a map in the lobby. The map includes a key. The map shows the present location with a are and/or a star or symbol. “you here” Handheld maps are available for people to take with them. There is a welcome or information desk. A sign indicates the welcome or information desk. This is This is done, This is Staff Assistance N/A something but needs some done
Section 1: Navigation Telephone System This is something that is not done. This is done, but needs some improvements. This is done well. N/A When a phone call is answered (either by person or an automated phone system), there is an option to hear information in a language other than English. If there is an automated phone system, there is an option to speak with an operator or help desk. If there is an automated phone system, there is an option to repeat menu items. Information is offered (either by person or an automated phone system) with plain, everyday words. Our organization is able to respond to phone calls in the main languages spoken by our patients. Entrance This is something that is not done. This is done, but needs some improvements. This is done well. N/A The healthcare facility’s name is clearly displayed on the outside of the building. All entry signs are visible from the street. The signs use plain, everyday words such as “Walk‐In” rather than formal words such as “Ambulatory Care”. The name of the practice is clearly displayed on the outside of the building. Lobby This is something that is not done. This is done, but needs some improvements. This is done well. N/A There is a map in the lobby. The map includes a key. The map shows the present location with a “you are here” and/or a star or symbol. Handheld maps are available for people to take with them. There is a welcome or information desk. A sign indicates the welcome or information desk. Staff Assistance This is something This is done, but needs some This is done N/A
Final%20Draft%20Health-Literacy-Assessment%20Tool-V3_082416.docx