Documenting of service on the timesheet as approved in the Participant/Direct Service Worker Agreement. Immediately reporting an emergency situation by calling 911. Reporting any suspected abuse, neglect, or exploitation of a participant to the Managed Care Plan and proper authorities. Some occupations, such as nurses, are required in Sections 39.201 and 415.1034, Florida Statutes to be mandatory reporters. Suspected instances of abuse, neglect, or exploitation should be reported to the Florida Abuse Hotline, 800-96-ABUSE (22873). Communicating with the Managed Care Plan or the case manager, if the participant is unable to do so, regarding any change in the participant’s condition, including an admission to a health facility. Providing adequate notice if the direct service worker will be unable to provide the scheduled service to the participant, as soon as possible. This includes notifying the participant in advance if the direct service worker must be absent for a portion of a scheduled service or will be arriving late. Providing a two-week notice to the participant if the direct service worker will be voluntarily terminating employment. Rights of the Direct Service Worker: The direct service worker has certain rights as an employee of the participant. These include the following: To be treated with dignity and respect by the participant and the participant’s family. This includes respect for the direct service worker’s personal beliefs, culture, religion, and privacy. To receive payment as recorded on the timesheet and outlined in the Participant/Direct Service Worker Agreement. To refuse to perform services and duties not listed in the Participant/Direct Service Worker Agreement. Training Managed Care Plan Staff and Case Manager Training The Managed Care Plan staff participates in PDO training conducted by the Agency. The staff trained by the Agency trains all other applicable Managed Care Plan staff and all case managers on general PDO service delivery information on an annual basis.
Documenting of service on the timesheet as approved in the Participant/Direct Service Worker Agreement. Immediately reporting an emergency situation by calling 911. Reporting any suspected abuse, neglect, or exploitation of a participant to the Managed Care Plan and proper authorities. Some occupations, such as nurses, are required in Sections 39.201 and 415.1034, Florida Statutes to be mandatory reporters. Suspected instances of abuse, neglect, or exploitation should be reported to the Florida Abuse Hotline, 800-96-ABUSE (22873). Communicating with the Managed Care Plan or the case manager, if the participant is unable to do so, regarding any change in the participant’s condition, including an admission to a health facility. Providing adequate notice if the direct service worker will be unable to provide the scheduled service to the participant, as soon as possible. This includes notifying the participant in advance if the direct service worker must be absent for a portion of a scheduled service or will be arriving late. Providing a two-week notice to the participant if the direct service worker will be voluntarily terminating employment. Rights of the Direct Service Worker: The direct service worker has certain rights as an employee of the participant. These include the following: To be treated with dignity and respect by the participant and the participant’s family. This includes respect for the direct service worker’s personal beliefs, culture, religion, and privacy. To receive payment as recorded on the timesheet and outlined in the Participant/Direct Service Worker Agreement. To refuse to perform services and duties not listed in the Participant/Direct Service Worker Agreement. Training Managed Care Plan Staff and Case Manager Training The Managed Care Plan staff participates in PDO training conducted by the Agency. The staff trained by the Agency trains all other applicable Managed Care Plan staff and all case managers on general PDO service delivery information on an annual basis.
PDO_Manual.docx