coordination and control over that. The automatic end result would be better and improved governance system. Topic:- through “Service Networking” Speaker Shri Subhash Gangaram Talekar, General Secretary, Mumbai, Dabbawala Association The following points were made during his talk: Mumbai Dabbawalla started in 1890. Approximately, 5000 Dabbawala work in this association and there are approx. 4,00,000 transactions of tiffin boxes every day. The average literacy rate of the workers is 8th grade of schooling. The error rate is 01 in 16 million transactions. The rule which is followed is: for the 1st mistake, the Dabbawala is warned, for the 2nd mistake, the worker is fined Rs. 5/-, and, on the 3rd mistake, they are asked to leave. The Mumbai Dabbawalas have received Six Sigma Rating for efficient performance. The Dabbawalas travel by fixed local trains. The tiffin boxes are picked up in the morning from home and reach the office by 12 noon. There are women Dabbawalas also, but the Dabbawala Team gives light work to women. He mentioned that the secret of success of Dabbawalas is simply hard work and dedication. Shri Subhash Gangaram Talekar concluded his speech by saying that if one works with passion and dedication, good results will surely follow. Topic:- “Service Through Technology”
coordination and control over that. The automatic end result would be better and improved governance system. Topic:- “Service through Networking” Speaker Shri Subhash Gangaram Talekar, General Secretary, Mumbai, Dabbawala Association The following points were made during his talk: Mumbai Dabbawalla started in 1890. Approximately, 5000 Dabbawala work in this association and there are approx. 4,00,000 transactions of tiffin boxes every day. The average literacy rate of the workers is 8th grade of schooling. The error rate is 01 in 16 million transactions. The rule which is followed is: for the 1st mistake, the Dabbawala is warned, for the 2nd mistake, the worker is fined Rs. 5/-, and, on the 3rd mistake, they are asked to leave. The Mumbai Dabbawalas have received Six Sigma Rating for efficient performance. The Dabbawalas travel by fixed local trains. The tiffin boxes are picked up in the morning from home and reach the office by 12 noon. There are women Dabbawalas also, but the Dabbawala Team gives light work to women. He mentioned that the secret of success of Dabbawalas is simply hard work and dedication. Shri Subhash Gangaram Talekar concluded his speech by saying that if one works with passion and dedication, good results will surely follow. Topic:- “Service Through Technology”
Final%20Minutes%20SP%20Conf.docx