1.2, SS Develop and implement Jun 16 SS Staff have improved No. of students College student 1.3 range of understanding of the impact delivering high quality support services are ‘feedback’ opportunities for students of their services on different feedback. tailored to meet the and staff who use Student groups. Students have Improvements to needs of individuals of Support Services, including more opportunities to services based on all protected students with mental health influence how services are feedback. characteristics problems delivered. Improved student satisfaction rates 1.1, SS Develop analysis tools(s) in Jun 16 SS Staff have improved Analyses developed. College student 2.1 order to gather information understanding of the impact Improvements to support services are from and ELS of their services on different services based on tailored to meet the PLSP’s forms. groups. feedback. needs of individuals of Improved student all protected satisfaction rates characteristics
1.2, 1.3 SS Develop and implement range of ‘feedback’ opportunities for students and staff who use Student Support Services, including students with mental health problems Jun 16 SS Staff have improved understanding of the impact of their services on different groups. Students have more opportunities to influence how services are delivered. No. of students delivering high quality feedback. Improvements to services based on feedback. Improved student satisfaction rates College student support services are tailored to meet the needs of individuals of all protected characteristics 1.1, 2.1 SS Develop analysis tools(s) in order to gather information from PLSP’s and ELS forms. Jun 16 SS Staff have improved understanding of the impact of their services on different groups. Analyses developed. Improvements to services based on feedback. Improved student satisfaction rates College student support services are tailored to meet the needs of individuals of all protected characteristics
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