What if Outlook provide all information? How do you Southwest don’t check the information is accurate? Some services provide a pack to post back responses. If the questions are not asked of all , how are people going to know? Would like detailed info on Continuing Healthcare and who undertakes it. A lack of clarity as to what Continuing Healthcare is Red: 0 and what it means. Amber: 0 Individual people's health Concerns that a is in place for some services. ‘postcode lottery’ Amber/Green: 2 needs are assessed and Green 1.2 Clarification that the Referral Management Service is provided by Green: 4 met in appropriate and NHS Kernow. Purple: 0 effective ways the proof that using the policies? Where’s anyone’s Some of the evidence given is going against what people hear in the media. When the patient moves from one service to another, the gap is too much. Services could be planned in advance to make it seamless but it to work like that. doesn’t seem Delays can be dangerous. The single point of access for mental Transitions from one health isn’t working. service to another, for Red: 0 Questions about the process for deciding eligibility for Continuing 1.3 people on care pathways, Amber: 0 Healthcare? are made smoothly with Support services are in place and supporting us. Green Green: 3 everyone well informed Various views on having specific wards in hospital for End of Life Purple: 1 Care. Distress in seeing the patient dying and what the relative has to go through. Intention for the patient to have a choice where they die. With it in same domestic violence it’s almost assumed can’t happen When people use NHS Red: 0 sex couples. services their safety is Amber: 0 Questions about safeguarding alerts and the quality of information 1.4 prioritised and they are Green Amber/Green: 2 available to interrogate whether there are themes for people with free from mistakes, Green: 2 protected characteristics. mistreatment and abuse Purple: 0 Mental health and elderly concerns. Sometimes the patient is treated around mental health issues and not physical problems.
What if Outlook Southwest don’t provide all information? How do you check the information is accurate? Some services provide a pack to post back responses. If the questions are not asked of all , how are people going to know? 1.2 Individual people's health needs are assessed and met in appropriate and effective ways Green Red: 0 Amber: 0 Amber/Green: 2 Green: 4 Purple: 0 Would like detailed info on Continuing Healthcare and who undertakes it. A lack of clarity as to what Continuing Healthcare is and what it means. Concerns that a ‘postcode lottery’ is in place for some services. Clarification that the Referral Management Service is provided by NHS Kernow. Where’s the proof that anyone’s using the policies? Some of the evidence given is going against what people hear in the media. 1.3 Transitions from one service to another, for people on care pathways, are made smoothly with everyone well informed Green Red: 0 Amber: 0 Green: 3 Purple: 1 When the patient moves from one service to another, the gap is too much. Services could be planned in advance to make it seamless but it doesn’t seem to work like that. Delays can be dangerous. The single point of access for mental health isn’t working. Questions about the process for deciding eligibility for Continuing Healthcare? Support services are in place and supporting us. Various views on having specific wards in hospital for End of Life Care. Distress in seeing the patient dying and what the relative has to go through. Intention for the patient to have a choice where they die. 1.4 When people use NHS services their safety is prioritised and they are free from mistakes, mistreatment and abuse Green Red: 0 Amber: 0 Amber/Green: 2 Green: 2 Purple: 0 With domestic violence it’s almost assumed it can’t happen in same sex couples. Questions about safeguarding alerts and the quality of information available to interrogate whether there are themes for people with protected characteristics. Mental health and elderly concerns. Sometimes the patient is treated around mental health issues and not physical problems.
Equality%20Delivery%20System%202%202014%20Paper%20Supporting%20Information.docx