clinicians give to clients/negative thinking with complex needs – regular/scheduled. in intake and assessment Focused on all three Different sectors describe their services Using intake number as general Clear ‘appeals process’ to Complexity - Practice improvement to information, not purely for Encourage each sector to perform the support consistency and best practice Intake and assessment (i.e. eligibility) referral/assessments initial screen for other sectors as part of approach to be the same across all Allocated number of sessions the referral process [e.g. MIND does the sectors based on understanding (deep) Central database [pooling all services Planners to explore data from access AOD initial screen when referring clients of all three sectors together] points in regards to those who don’t to AOD] Develop shared understanding across all Feedback passed back to workers and continue to referred service where do Combine all centralised intake into one three sectors and relationship building other services involved they go? What is the number that (initial task to ask the client what service within catchment. Shared responsibility. System improvement – intake systems for declined at multiple points they want) and then utilise the sector tool This is a good starting point AOD, MH and H – communicating and or develop an appropriate cross-sector integrate screening tool Understanding the best options or lack of How can we easily access information Opportunities for workers to gain Cross sector service placements and visits options services understanding of service systems Lead agency provides ‘hub’ desks for Care coordination, intake/assessment, By workers Forums visiting agencies/workers referrals, terminology – all mean By clients Orientation to services Can see clients something different depending on where For different services – AOD, MH, H Secondary consultation Research/evidence you’re working Regional perspectives Shadow opportunities Trauma informed practice across all Networking opportunities sectors Whole of sector [i.e. across regions] Reciprocal rotations in each sector Understanding eligibilities Training and sharing knowledge about this Shared orientation [AOD, MH, H] for each Opportunity to debunk myths complex client group sectors new workers
Focused on all three Complexity - Practice improvement to support consistency and best practice approach to be the same across all sectors based on understanding (deep) of all three sectors Develop shared understanding across all three sectors and relationship building within catchment. Shared responsibility. This is a good starting point clinicians give to clients/negative thinking Using intake number as general information, not purely for referral/assessments Central database [pooling all services together] Feedback passed back to workers and other services involved System improvement – intake systems for AOD, MH and H – communicating and integrate screening with complex needs – regular/scheduled. Different sectors describe their services Encourage each sector to perform the initial screen for other sectors as part of the referral process [e.g. MIND does the AOD initial screen when referring clients to AOD] Combine all centralised intake into one (initial task to ask the client what service they want) and then utilise the sector tool or develop an appropriate cross-sector tool in intake and assessment Clear ‘appeals process’ to Intake and assessment (i.e. eligibility) Allocated number of sessions Planners to explore data from access points in regards to those who don’t continue to referred service where do they go? What is the number that declined at multiple points Understanding the best options or lack of options Care coordination, intake/assessment, referrals, terminology – all mean something different depending on where you’re working Networking opportunities Understanding eligibilities Opportunity to debunk myths How can we easily access information services By workers By clients For different services – AOD, MH, H Regional perspectives Whole of sector [i.e. across regions] Shared orientation [AOD, MH, H] for each sectors new workers Opportunities for workers to gain understanding of service systems Forums Orientation to services Secondary consultation Shadow opportunities Reciprocal rotations in each sector Cross sector service placements and visits Lead agency provides ‘hub’ desks for visiting agencies/workers Can see clients Research/evidence Trauma informed practice across all sectors Training and sharing knowledge about this complex client group
Final%20Making%20Links%20Project%20Report%20January%202016%20020216.docx