Standard Limited Communication Failure Step Procedural Step Description Timing Method From / By To 1 Notify the Helpdesk that is a Limited Immediately on becoming Email / Impacted Party Market Operator Communication Failure. aware of Limited Facsimile / Communication Failure Telephone Confirm receipt of notification at of Limited Within 1 hour of receipt Email / Market Operator Impacted Party 2 Communication Failure. Facsimile 3 Assess if Limited Communication Failure is valid As soon as practicable Market Operator Impacted Party and notify impacted Party of outcome. If Limited following notification of the Communication Failure is not valid, end Limited Communication process. Failure Notify Market Operator of: (i) alternative Within 1 hour of notifying Email / Impacted Party Market Operator 4 Communication Channels to be used for each of Market Operator of the Facsimile the Data Transactions; and (ii) the estimated Limited Communication timeline of the Limited Communication Failure. Failure 5 Acknowledge receipt of notification at step 4 Within 1 hour of receipt Email / Market Operator Impacted Party Facsimile 6 Invoke internal processes to accept Data As soon as practicable - Market Operator - Transactions from the alternative following step 4 Communication Channel notified at step 4. 7 If required, advise if there is any change to the Immediately following any Email / Impacted Party Market Operator estimated timescales for the disruption to normal change to the previous Facsimile operation. estimate given for expected return to normal operation Notify Market Operator of restoration of normal Immediately following Facsimile / Impacted Party Market Operator 8 Communication Channels. restoration of normal Email and Communication Channels Telephone
Standard Limited Communication Failure Step Procedural Step Description Timing Method From / By To 1 Notify the Helpdesk that is a Limited Communication Failure. Immediately on becoming aware of Limited Communication Failure Email / Facsimile / Telephone Impacted Party Market Operator 2 Confirm receipt of notification at of Limited Communication Failure. Within 1 hour of receipt Email / Facsimile Market Operator Impacted Party 3 Assess if Limited Communication Failure is valid and notify impacted Party of outcome. If Limited Communication Failure is not valid, end process. As soon as practicable following notification of the Limited Communication Failure Market Operator Impacted Party 4 Notify Market Operator of: (i) alternative Communication Channels to be used for each of the Data Transactions; and (ii) the estimated timeline of the Limited Communication Failure. Within 1 hour of notifying Market Operator of the Limited Communication Failure Email / Facsimile Impacted Party Market Operator 5 Acknowledge receipt of notification at step 4 Within 1 hour of receipt Email / Facsimile Market Operator Impacted Party 6 Invoke internal processes to accept Data Transactions from the alternative Communication Channel notified at step 4. As soon as practicable following step 4 - Market Operator - 7 If required, advise if there is any change to the estimated timescales for the disruption to normal operation. Immediately following any change to the previous estimate given for expected return to normal operation Email / Facsimile Impacted Party Market Operator 8 Notify Market Operator of restoration of normal Communication Channels. Immediately following restoration of normal Communication Channels Facsimile / Email and Telephone Impacted Party Market Operator
Part-B-Agreed-Procedure-7-Emergency-Communications.docx