On the day you left hospital, was your discharge 68% 58% No delayed for any reason? What was the main reason for the 29% 50% Medicines 19% 6.25% Waiting to see Dr Waiting for 12.5% 19% ambulance 33% Something else How long was the delay? 27% 27% Up to 1 hour Between 1 and 2 13% hours Between 2 and 4 25% 20% hours 40% Longer than 4 Were services required to support your 62% 36% Yes discharge? 38% 64% No Were any problems with these services? 16% 8% Yes 48% 34% No I did not need any 46% 36% services To supplement this feedback a review of FFT data during this period referred to admissions, discharge and transfers was completed. This identified 97 examples of feedback which included reference to discharge. Whilst there were no negative reviews there was reference to some delays in receiving medication and waiting for transport to go home. Improving care for end of life patients and their relatives partially achieved – Target: Evaluation of 2nd pilot and finalisation of required amendments, undertake relatives survey - reporting only The second phase of the launch of the Adult Priorities of Care (APOC) document included all wards in the Medicine for Older People, Rehabilitation and Stroke and the Renal Department. Education training and awareness events were provided for staff to prepare them for the implementation. Changes were made to the documentation in response to feedback. Members of a local community engagement committee provided advice on the development of a letter which is to be provided to families of patients at the end of life. On the 14th September the PoC documentation was launched across all clinical inpatient Data will emerge regarding use, over the coming months. The Hospital Palliative Care Team
On the day you left hospital, was your discharge delayed for any reason? No 58% 68% What was the main reason for the Medicines 29% 50% Waiting to see Dr 19% 6.25% Waiting for ambulance 19% 12.5% Something else 33% How long was the delay? Up to 1 hour 27% 27% Between 1 and 2 hours 13% Between 2 and 4 hours 20% 25% Longer than 4 40% Were services required to support your discharge? Yes 62% 36% No 38% 64% Were any problems with these services? Yes 16% 8% No 48% 34% I did not need any services 36% 46% To supplement this feedback a review of FFT data during this period referred to admissions, discharge and transfers was completed. This identified 97 examples of feedback which included reference to discharge. Whilst there were no negative reviews there was reference to some delays in receiving medication and waiting for transport to go home. Improving care for end of life patients and their relatives – partially achieved Target: Evaluation of 2nd pilot and finalisation of required amendments, undertake relatives survey - reporting only The second phase of the launch of the Adult Priorities of Care (APOC) document included all wards in the Medicine for Older People, Rehabilitation and Stroke and the Renal Department. Education training and awareness events were provided for staff to prepare them for the implementation. Changes were made to the documentation in response to feedback. Members of a local community engagement committee provided advice on the development of a letter which is to be provided to families of patients at the end of life. On the 14th September the PoC documentation was launched across all clinical inpatient Data will emerge regarding use, over the coming months. The Hospital Palliative Care Team
Patient%20Experience%20Report%20Q2%202015%20GQ%20Committee.docx