responses physician for a refill request that their refill was either approved or that you sent to them. not approved. Document and close the encounter. These are prescriptions that were signed by a physician Since there is a computer interface E-prescribing but for some reason didn't problem; simply call the prescription Mark the message complete. errors make it through the interface into the pharmacy. to the pharmacy. Duplicate patient found the refill error message is linked to the Duplicate patient found The correct patient, it will be – These are errors that have incoming message as a refill didn’t know occurred on refill requests which patient the refill is authorization message. sent from the pharmacy to associated with. Staff will have to Medication not found: us. link message to the correct patient. Refuse the medication, Medication not found - The review the chart patient’s Refill errors There are three common National Drug Code (NDC) and, if applicable, manually types of refill errors: number associated with the create the refill encounter Duplicate patient found medication sent from the based on the requested Medication not found pharmacy is outdated. medication listed in the Other Other patient recently refilled inbasket message. –The the medication or the pharmacy Other: Refuse the already sent a refill request. medication, check the chart, and manually patient’s create a refill encounter if a refill is required. Patient Mark the message complete. This is a patient medical medical Respond through the secure message The message should disappear request originating from the advice portal or by telephone. from the folder when the system patient portal. requests refreshes. Convert to refill request by clicking on Mark the message complete. This is a patient asking for a with refill. Can “renewal.” Proceed Patient refill The message should disappear medication refill through the send message back to patient using requests from the folder when the system patient portal. the patient portal when the refill is refreshes. complete. Example provided courtesy of Bellin Health. Source: AMA. Practice transformation series: Inbasket management. 2017.
responses physician for a refill request that you sent to them. that their refill was either approved or not approved. Document and close the encounter. E-prescribing errors These are prescriptions that were signed by a physician but for some reason didn't make it through the interface to the pharmacy. Since there is a computer interface problem; simply call the prescription into the pharmacy. Mark the message complete. Refill errors These are errors that have occurred on refill requests sent from the pharmacy to us. There are three common types of refill errors: Duplicate patient found Medication not found Other Duplicate patient found – The incoming message didn’t know which patient the refill is associated with. Staff will have to link message to the correct patient. Medication not found - The National Drug Code (NDC) number associated with the medication sent from the pharmacy is outdated. Other –The patient recently refilled the medication or the pharmacy already sent a refill request. Duplicate patient found the refill error message is linked to the correct patient, it will be as a refill authorization message. Medication not found: Refuse the medication, review the patient’s chart and, if applicable, manually create the refill encounter based on the requested medication listed in the inbasket message. Other: Refuse the medication, check the patient’s chart, and manually create a refill encounter if a refill is required. Patient medical advice requests This is a patient medical request originating from the patient portal. Respond through the secure message portal or by telephone. Mark the message complete. The message should disappear from the folder when the system refreshes. Patient refill requests This is a patient asking for a medication refill through the patient portal. Convert to refill request by clicking on “renewal.” Proceed with refill. Can send message back to patient using the patient portal when the refill is complete. Mark the message complete. The message should disappear from the folder when the system refreshes. Example provided courtesy of Bellin Health. Source: AMA. Practice transformation series: Inbasket management. 2017.
Examples%20of%20inbasket%20folders.docx