resident. PLAY VIDEO: ASK: How was I PASS the BATON used in this nurse to nurse example? SAY: SLIDE 19 Another way to effectively communicate among all team members is to use structured language. Structured language uses keywords as to prompt team members that something “red flags” important is being said and all team members should pay attention. This type of communication can also be used to increase the speed at which information is shared. It is important that both the sender and the receiver understand the words that are used during structured language communication. SAY: SLIDE 20 is one type of structured language. How many of you “CUS” have had the experience of telling someone something important but you believe are busy or they may not hear you because they distracted by other tasks or people while you are trying to convey an important message? CUS is one method that can be used to be sure your message is heard. CUS stands for the three words: Concerned: I am Concerned! Uncomfortable: I am Uncomfortable! Safety: This is a Safety issue! When staff are trained to use the CUS tool, they become conditioned to listen when they hear these three keywords. CUS can be used as one way to the when something unsafe “Stop line” is about to happen to a resident. watch this short video depicting how to use CUS. Let’s PLAY VIDEO: ASK: What did you learn from watching staff use CUS?
resident. PLAY VIDEO: ASK: How was I PASS the BATON used in this nurse to nurse example? SAY: Another way to effectively communicate among all team members is to use structured language. Structured language uses keywords as “red flags” to prompt team members that something important is being said and all team members should pay attention. This type of communication can also be used to increase the speed at which information is shared. It is important that both the sender and the receiver understand the words that are used during structured language communication. SLIDE 19 SAY: “CUS” is one type of structured language. How many of you have had the experience of telling someone something important but you believe they may not hear you because they are busy or distracted by other tasks or people while you are trying to convey an important message? CUS is one method that can be used to be sure your message is heard. CUS stands for the three words: Concerned: I am Concerned! Uncomfortable: I am Uncomfortable! Safety: This is a Safety issue! When staff are trained to use the CUS tool, they become conditioned to listen when they hear these three keywords. CUS can be used as one way to “Stop the line” when something unsafe is about to happen to a resident. Let’s watch this short video depicting how to use CUS. PLAY VIDEO: ASK: What did you learn from watching staff use CUS? SLIDE 20
facilitator-notes.docx