The areas for review listed below are a minimum requirement. Management may expand the areas of consideration to ensure a thorough analysis of all activities are included and identified. b. to be Client Services, including: Reviewed Congressional correspondence quality and timeliness controls; – Public Contact routine correspondence quality and timeliness; and Outreach Inquiry Routing and Information System (IRIS) correspondence quality and timeliness; Freedom of Information Act/Privacy Act (FOIA/PA) quality and timeliness; data from prior FY local correspondence evaluations and/or FY to date; proper handling and distribution of correspondence items; quality error trend analysis; and recommendations or next steps. Outreach Programs, including: homeless; minority; women Veterans; former prisoners of war (FPOW) Veterans; casualty assistance; elderly Veterans; tribal Veterans; justice involved Veterans; educationally disadvantaged Veterans; rural Veterans; survivor and dependents; military sexual trauma; Continued on next page 4. Schedule and Areas to be Reviewed, Continued b. Areas to be Operation Enduring Freedom/Operation Freedom (OEF/OIF); Reviewed military; – Public Contact lesbian, gay, bisexual, and transgender (LGBT) Veterans; and and Outreach, foreign Veterans. cont’d Operational Controls, including: staffing levels/projections; organization; workload projections/production capacity; training; eBenefits proofing process;
The areas for review listed below are a minimum requirement. Management may expand the areas of consideration to ensure a thorough analysis of all activities are included and identified. b. to be Reviewed – Public Contact and Outreach Client Services, including: Congressional correspondence quality and timeliness controls; routine correspondence quality and timeliness; Inquiry Routing and Information System (IRIS) correspondence quality and timeliness; Freedom of Information Act/Privacy Act (FOIA/PA) quality and timeliness; data from prior FY local correspondence evaluations and/or FY to date; proper handling and distribution of correspondence items; quality error trend analysis; and recommendations or next steps. Outreach Programs, including: homeless; minority; women Veterans; former prisoners of war (FPOW) Veterans; casualty assistance; elderly Veterans; tribal Veterans; justice involved Veterans; educationally disadvantaged Veterans; rural Veterans; survivor and dependents; military sexual trauma; Continued on next page 4. Schedule and Areas to be Reviewed, Continued b. Areas to be Reviewed – Public Contact and Outreach, cont’d Operation Enduring Freedom/Operation Freedom (OEF/OIF); military; lesbian, gay, bisexual, and transgender (LGBT) Veterans; and foreign Veterans. Operational Controls, including: staffing levels/projections; organization; workload projections/production capacity; training; eBenefits proofing process;
Part%20IV%20Chpt%203%20SAO.docx