Increased patient Improved compliance. Fewer subject access Decrease in the number of satisfaction. Increase in the number of requests. investigations / Improvements in health Fewer DNAs patients accessing their Fewer complaints about unnecessary procedures. Public confidence literacy. Fewer inappropriate / record. contacting the practice. More appropriate care How would increases. Greater awareness of health / unnecessary consultations Patient better able to DNAs delivered / quicker. success be Public awareness of care and treatment options / phone calls / requests contribute to discussions re Fewer phone calls. Reduction in adverse health options increases consequences. measured? just to access information care. Fewer requests to print events / litigation. Improved lifestyle choices. Less need for patients to Decrease in the number of information. High patient / public levels repeat information. appointments. Better data quality of satisfaction.
How would success be measured? Increased patient satisfaction. Fewer DNAs Fewer inappropriate / unnecessary consultations phone calls / requests just to access information Less need for patients to repeat information. Public confidence increases. Public awareness of health options increases Improved compliance. Increase in the number of patients accessing their record. Patient better able to contribute to discussions re care. Decrease in the number of appointments. Fewer subject access requests. Fewer complaints about contacting the practice. DNAs Fewer phone calls. Fewer requests to print information. Better data quality Improvements in health literacy. Greater awareness of health / care and treatment options / consequences. Improved lifestyle choices. Decrease in the number of investigations / unnecessary procedures. More appropriate care delivered / quicker. Reduction in adverse events / litigation. High patient / public levels of satisfaction.
PARTS%20Project%20Report%20Phase%201.docx