Strategic Objectives and FY12 FY13 FY14 FY15 FY16 Performance Indicators Actual Actual Plan/Actual Plan Plan Strategic Objective 2.1 Increase the efficiency of GSA operations (cont.) Percent of leased revenue available after administering -0.3% 0.1% 0 to 2%/-1.0% 0 to 2% 0 to 2% program ↔ New construction projects on 93% 100% 90%/100% 90% n/a schedule ↑(discontinued ) Capital projects on schedule ↑ 85% 89% 90%/97% 90% 90% (expanded to include repairs and alterations) Attendance levels for Federal Acquisition Institute training 86% 89% 80%/92% 85% 90% courses↑ Percentage of public sale properties awarded within 135 100% 98% 90%/94% 90% 90% days↑ Percentage of non-competitive and donations awarded 91% 88% 90%/93% 90% 90% within 220 days↑ Strategic Objective 2.2 Enhance asset management Percent of government-owned properties achieving a return 71.8% 72.4% 78.9%/73.9% 78.9% n/a on equity of at least six percent ↑(discontinued) Cost of cleaning and maintaining space against 3.7% 3.1% +/- 5%/3.7% n/a n/a private sector benchmarks ↔ (revised as shown below) Operating within market 72% 70% 80% 80% range ↑(adjusted to present data in a new manner) Strategic Objective 3.1 Enhance relationships with our customers, suppliers and stakeholders Tenant satisfaction with government-owned and 73% 63% 75%/61% 63% 65% leased space ↑ Customer loyalty with 7.6 8.3 7.8/7.4 8.0 8.0 acquisition services ↑ Supplier satisfaction with 3.0 3.05 3.10/3.04 3.05 3.10 acquisition services ↑ Percent of key policy stakeholders who rate policy 86% 93% 85%/92% 85% 85% initiatives effective ↑ Cumulative number of Baseline 5 10/10 15 20 innovative solutions ↑ Number of active citizen 231 416 baseline/425 433 476 points ↑ in millions (new methodology for FY15) Strategic Objectives and FY12 FY13 FY14 FY15 FY16 Performance Indicators Actual Actual Plan/Actual Plan Plan
Strategic Objectives and Performance Indicators FY12 Actual FY13 Actual FY14 Plan/Actual FY15 Plan FY16 Plan Strategic Objective 2.1 Increase the efficiency of GSA operations (cont.) Percent of leased revenue available after administering program ↔ -0.3% 0.1% 0 to 2%/-1.0% 0 to 2% 0 to 2% New construction projects on schedule ↑(discontinued ) 93% 100% 90%/100% 90% n/a Capital projects on schedule ↑ (expanded to include repairs and alterations) 85% 89% 90%/97% 90% 90% Attendance levels for Federal Acquisition Institute training courses↑ 86% 89% 80%/92% 85% 90% Percentage of public sale properties awarded within 135 days↑ 100% 98% 90%/94% 90% 90% Percentage of non-competitive and donations awarded within 220 days↑ 91% 88% 90%/93% 90% 90% Strategic Objective 2.2 Enhance asset management Percent of government-owned properties achieving a return on equity of at least six percent ↑(discontinued) 71.8% 72.4% 78.9%/73.9% 78.9% n/a Cost of cleaning and maintaining space against private sector benchmarks ↔ (revised as shown below) 3.7% 3.1% +/- 5%/3.7% n/a n/a Operating within market range ↑(adjusted to present data in a new manner) 72% 70% 80% 80% Strategic Objective 3.1 Enhance relationships with our customers, suppliers and stakeholders Tenant satisfaction with government-owned and leased space ↑ 73% 63% 75%/61% 63% 65% Customer loyalty with acquisition services ↑ 7.6 8.3 7.8/7.4 8.0 8.0 Supplier satisfaction with acquisition services ↑ 3.0 3.05 3.10/3.04 3.05 3.10 Percent of key policy stakeholders who rate policy initiatives effective ↑ 86% 93% 85%/92% 85% 85% Cumulative number of innovative solutions ↑ Baseline 5 10/10 15 20 Number of active citizen points in millions ↑ (new methodology for FY15) 231 416 baseline/425 433 476 Strategic Objectives and Performance Indicators FY12 Actual FY13 Actual FY14 Plan/Actual FY15 Plan FY16 Plan
Perf_Plan_Table.docx