look at the culture and behavioral fit in the relationship across the five dimensions. The higher the index, the more compatable or the organizations have. “culture fit” Q. WHAT ARE THE SELF-VIEWS AND PERCEPTION VIEWS? A key analysis of the CaT is a comparison of the buyer and service providers “self-view” compared to the perception of each other. This is done because psychology teaches us that people are inherently biased and overconfident in their own abilities and qualities (known as ). For example, 90% of automobile drivers think they are in operating a vehicle. Because “above average” individuals almost always score themselves better than might, the CaT compares both the other’s self-view and their perceived view. The CaT looks at compatability and trust raw scores partner’s across four views: The self-view buyer’s The perception of the service provider buyer’s The service self-view provider’s The service perception of the buyer provider’s These views are presented in it easy to compare the self-view with the “spider” charts, making perceived view. Below are examples of each of the three comparison spider charts. The first is the self-view of both the buyer and the service provider. This chart shows how each organization views themselves culturally and behaviorally. You will also receive a chart comparing the self-view and the service perception buyer’s provider’s of the buyer. The last comparison chart you will get is the service self-view compared to the provider’s buyer’s perception of the service provider. Additionally, in this chart you will see that in innovation, the buyer scored the service provider higher than the service provider scored themselves. While this is rare, it does happen from time to time. In addition to the spider charts, the gaps between the self-views and perceptions are presented both in table format.
look at the culture and behavioral fit in the relationship across the five dimensions. The higher the index, the more compatable or “culture fit” the organizations have. Q. WHAT ARE THE SELF-VIEWS AND PERCEPTION VIEWS? A key analysis of the CaT is a comparison of the buyer and service providers “self-view” compared to the perception of each other. This is done because psychology teaches us that people are inherently biased and overconfident in their own abilities and qualities (known as ). For example, 90% of automobile drivers think they are “above average” in operating a vehicle. Because individuals almost always score themselves better than other’s might, the CaT compares both the self-view and their partner’s perceived view. The CaT looks at compatability and trust raw scores across four views: The buyer’s self-view The buyer’s perception of the service provider The service provider’s self-view The service provider’s perception of the buyer These views are presented in “spider” charts, making it easy to compare the self-view with the perceived view. Below are examples of each of the three comparison spider charts. The first is the self-view of both the buyer and the service provider. This chart shows how each organization views themselves culturally and behaviorally. You will also receive a chart comparing the buyer’s self-view and the service provider’s perception of the buyer. The last comparison chart you will get is the service provider’s self-view compared to the buyer’s perception of the service provider. Additionally, in this chart you will see that in innovation, the buyer scored the service provider higher than the service provider scored themselves. While this is rare, it does happen from time to time. In addition to the spider charts, the gaps between the self-views and perceptions are presented both in table format.
FAQ-CAT-Client-02.22.2018.docx