Percentage of To monitor Quality Numerator: Accuracy Quality Percentage Quarterly No Higher Quality Central Central / Tertiary the quality of Assurance dependant on percentage Assurance Tertiary Number of hospitals having hospital quality of data suggests hospitals with (QA) Central / (QA) monthly services, as from reporting better clinical monthly Tertiary Maternal reflected in facility governance Maternal hospitals Mortality and levels of Mortality and having Morbidity diseases Morbidity Maternal Meetings (3 per adverse Mortality and Meetings quarter) events; and Morbidity proportion of every month deaths Denominator: Total number of Central / Tertiary hospitals Percentage of To monitor Quality Numerator: Accuracy of Quality Percentage Quarterly Yes Higher Quality Percentage of complaints of the Assurance Total number information is percentage Assurance complaints of users of Central management of complaints dependent on suggest users of / Tertiary of the resolved the accuracy of better Central / Hospital complaints in within 60 time stamp for management Tertiary Services Central / days during each complaint of complaints Hospital resolved within Tertiary the quarter in Central / Services 25 days Hospitals Tertiary resolved within Hospitals 25 days Denominator: Total number of complaints during the quarter
Central Tertiary hospitals with monthly Maternal Mortality and Morbidity Meetings Percentage of Central / Tertiary hospitals having monthly Maternal Mortality and Morbidity Meetings (3 per quarter) To monitor the quality of hospital services, as reflected in levels of diseases adverse events; and proportion of deaths Quality Assurance (QA) Numerator: Number of Central / Tertiary hospitals having Maternal Mortality and Morbidity every month Denominator: Total number of Central / Tertiary hospitals Accuracy dependant on quality of data from reporting facility Quality Percentage Quarterly No Higher percentage suggests better clinical governance Quality Assurance (QA) Percentage of complaints of users of Central / Tertiary Hospital Services resolved within 25 days Percentage of complaints of users of Central / Tertiary Hospital Services resolved within 25 days To monitor the management of the complaints in Central / Tertiary Hospitals Quality Assurance Numerator: Total number of complaints resolved within 60 days during the quarter Denominator: Total number of complaints during the quarter Accuracy of information is dependent on the accuracy of time stamp for each complaint Quality Percentage Quarterly Yes Higher percentage suggest better management of complaints in Central / Tertiary Hospitals Quality Assurance
Final%20master%20Health%20Vote%207-%202011-12-13-14%20APPapproved%20by%20Legislature%20on%2028%20June%202011%20.docx