2.1 Feedback, Comments, Concerns and Complaints Register - Year to 31 March 2016 Source (1) Summary (2) File Ref (3) Receipt Acknowledged (A) Outcome (4) Lessons Learned/Improvements Date and Response (R) (5) Dates Member of public Complaint (1) about the June 2015 15/06/15 A 16/06/15 Upheld Recommendation that externally – unauthorised use of a GP website R 24/06/15 hosted websites are brought – copyrighted digital and that there is a review product. of all such websites to ensure the appropriate governance and controls are in place. Dental nurse Complaint (2) from a July 2015 29/06/15 A 13/07/15 Upheld The decision was appealed – trainee dental nurse trainee west dental R 13/07/15 Appealed successfully. successfully and course – about a decision to trainee documentation is to be revised to remove her from a appeal ensure consistency in all NES course. dental education centres. Member of public Complaint (3) that a August 2015 13/08/15 A 14/08/15 Upheld Recommendation that externally – NES photography R 03/09/15 hosted websites are brought – website used a medical and that there is a review copyright photo without of all such websites to ensure the permission. appropriate governance and controls are in place. Dentist Complaint (4) that an September 14/09/15 A 15/09/15 Not upheld N/A – in-practice 2015 dental R 18/09/15 The course evaluation and – decontamination course training feedback did not support was below standard.
2.1 Feedback, Comments, Concerns and Complaints Register - Year to 31 March 2016 Source (1) Summary (2) File Ref (3) Receipt Date Acknowledged (A) and Response (R) Dates Outcome (4) Lessons Learned/Improvements (5) Member of public Complaint (1) about the unauthorised use of a copyrighted digital product. June 2015 GP website 15/06/15 A – 16/06/15 R – 24/06/15 Upheld Recommendation that externally hosted websites are brought and that there is a review of all such websites to ensure the appropriate governance and controls are in place. Dental nurse trainee Complaint (2) from a dental nurse trainee about a decision to remove her from a course. July 2015 west dental trainee appeal 29/06/15 A – 13/07/15 R – 13/07/15 Upheld Appealed successfully. The decision was appealed successfully and course documentation is to be revised to ensure consistency in all NES dental education centres. Member of public Complaint (3) that a NES website used a copyright photo without permission. August 2015 photography medical 13/08/15 A – 14/08/15 R – 03/09/15 Upheld Recommendation that externally hosted websites are brought and that there is a review of all such websites to ensure the appropriate governance and controls are in place. Dentist Complaint (4) that an in-practice decontamination course was below standard. September 2015 dental training 14/09/15 A – 15/09/15 R – 18/09/15 Not upheld The course evaluation and feedback did not support N/A
Feedback%20Comments%20Concerns%20Complaints%20Annual%20Report%202016-05-17%20FINAL.docx