: Reason customers last 'off' PBIM 1 July 2012 to 4 January June 2014 Per Per Per Per Reason PBIM ‘off’ of of of of cent cent cent cent of of of of of of of of of days days days days days on on on on on PBIM PBIM PBIM PBIM PBIM ‘off’ ‘off ‘off ‘off All VIM All VIM min lower upper max - - PBIM PBIM n CTC Customer either has no Trigger 251 19 230 39.7 - 25.0 58.7 0 27 55 84 382 ≤5 payment or it has ceased DEA Death 6 5 0 0.9 - 12.5 0.0 27 - - - 413 ≤5 DTM Detrimental Exclusion 0 0 0.0 0.0 2 - - - 87 ≤5 ≤5 EIM End of Income Management 7 0 5 0 1.1 0.0 62.5 0.0 8 - - - 423 Period EPN Excluded payment nominee 0 0 0.0 0.0 11 - - - 12 ≤5 ≤5 IIE Incorrectly Identified as PBIM 27 0 0 27 4.3 0.0 0.0 6.9 0 7.5 21 69 112 eligible IMP Imprisonment 6 0 0 6 0.9 0.0 0.0 1.5 2 - - - 113 ITF Initiative Transfer 0 0 0 0 0.0 0.0 0.0 0.0 - - - - NEL Customer Ineligible 206 206 0 0 32.5 89.2 0.0 0.0 3 96 134.5 205 445 NVA Customer not in area 0 0 0.0 0.0 34 - - - 34 ≤5 ≤5 - - - - OFA Auto PBIM to Manual PBIM 0 0 0 0 0.0 0.0 0.0 0.0 transfer VAS Vulnerable Apprentice or Student 13 0 0 13 2.1 0.0 0.0 3.3 3 20 63 98 107 VOC Vulnerable Off PBIM customer 110 0 0 17.4 0.0 0.0 0 10 32 71 138 110 28.1 request Total - 633 231 8 392 100 100 100 100 0 28 76 117 445 Source: PBIM customer records, 1 July 2012 to 4 January 2014
: Reason customers last 'off' PBIM 1 July 2012 to 4 January June 2014 Reason ‘off’ PBIM of of of of Per cent of ‘off’ Per cent of ‘off Per cent of ‘off Per cent of ‘off of days on PBIM of days on PBIM of days on PBIM of days on PBIM of days on PBIM - - All PBIM VIM All PBIM VIM min lower upper max CTC Customer either has no Trigger payment or it has ceased 251 19 ≤5 230 39.7 - 25.0 58.7 0 27 55 84 382 DEA Death 6 5 ≤5 0 0.9 - 12.5 0.0 27 - - - 413 DTM Detrimental Exclusion ≤5 0 0 ≤5 0.0 0.0 2 - - - 87 EIM End of Income Management Period 7 0 5 0 1.1 0.0 62.5 0.0 8 - - - 423 EPN Excluded payment nominee ≤5 0 0 ≤5 0.0 0.0 11 - - - 12 IIE Incorrectly Identified as PBIM eligible 27 0 0 27 4.3 0.0 0.0 6.9 0 7.5 21 69 112 IMP Imprisonment 6 0 0 6 0.9 0.0 0.0 1.5 2 - - - 113 ITF Initiative Transfer 0 0 0 0 0.0 0.0 0.0 0.0 - - - - NEL Customer Ineligible 206 206 0 0 32.5 89.2 0.0 0.0 3 96 134.5 205 445 NVA Customer not in area ≤5 ≤5 0 0 0.0 0.0 34 - - - 34 OFA Auto PBIM to Manual PBIM transfer 0 0 0 0 0.0 0.0 0.0 0.0 - - - - VAS Vulnerable Apprentice or Student 13 0 0 13 2.1 0.0 0.0 3.3 3 20 63 98 107 VOC Vulnerable Off PBIM customer request 110 0 0 110 17.4 0.0 0.0 28.1 0 10 32 71 138 Total - 633 231 8 392 100 100 100 100 0 28 76 117 445 Source: PBIM customer records, 1 July 2012 to 4 January 2014 n
pbim_process_and_short_term_evaluation_report-final-accessible-25aug_2.docx