Qualities you will possess Passion for what you do Confident to make decisions and to stand by them Positive and friendly with a “can do attitude” Good negotiation and influencing skills Attention to detail Excellent communicator Ability to prioritise and organise A sense of fun! Proactive Take responsibility for yourself What do you need to be successful? You need to be a people person with excellent customer service skills A good standard of education is required along with fluency in spoken and written English Experience of working in a customer facing role, ideally within the hospitality industry Each role is assigned a level against our expected behaviour. Your role levels are set out below. BEHAVIOUR LEVEL Think Customer 2 Communication & Trust 1 Taking Personal Responsibility 1 Encouraging Excellence & Commercial Success 1 Working Together 1
Qualities you will possess Passion for what you do Positive and friendly with a “can do attitude” Attention to detail Ability to prioritise and organise Proactive Take responsibility for yourself Confident to make decisions and to stand by them Good negotiation and influencing skills Excellent communicator A sense of fun! What do you need to be successful? You need to be a people person with excellent customer service skills A good standard of education is required along with fluency in spoken and written English Experience of working in a customer facing role, ideally within the hospitality industry Each role is assigned a level against our expected behaviour. Your role levels are set out below. BEHAVIOUR LEVEL Think Customer 2 Communication & Trust 1 Taking Personal Responsibility 1 Encouraging Excellence & Commercial Success 1 Working Together 1
FBCFrontofHouseAssistantJDPS2015.docx