6.2. Spot Checks The Director of Analytics and staff may routinely conduct spot checks of OTP data. 7.0. Collection and Calculation Procedures for Operations Units Specific procedures for the operations units are on the intraweb. End of Measuring Service Quality for TOPS procedure in Exhibit 7. OTP Procedure for RTS Access, Version 4, Effective April 01, 2016 This document explains the collection and calculation procedures for the On Time Performance metric at RTS Access. These measurements support the Service Performance Index of the Quality Service Delivery strategic pillar. 1.0. Criteria Service to Measure: Paratransit Service is provided at an eligible customer’s request, and is based on a defined service area and scheduled pickups rather than on fixed routes. RTS Access provides paratransit service in Monroe County. Total Sample: Monday through Sunday. Route Randomization: Full population of all service.
6.2. Spot Checks The Director of Analytics and staff may routinely conduct spot checks of OTP data. 7.0. Collection and Calculation Procedures for Operations Units Specific procedures for the operations units are on the intraweb. End of Measuring Service Quality for TOPS procedure in Exhibit 7. OTP Procedure for RTS Access, Version 4, Effective April 01, 2016 This document explains the collection and calculation procedures for the On Time Performance metric at RTS Access. These measurements support the Service Performance Index of the Quality Service Delivery strategic pillar. 1.0. Criteria Service to Measure: Paratransit Service is provided at an eligible customer’s request, and is based on a defined service area and scheduled pickups rather than on fixed routes. RTS Access provides paratransit service in Monroe County. Total Sample: Monday through Sunday. Route Randomization: Full population of all service.
Ex07_of_14_LargeFont_ParatransitPlan.docx