Sch. 9 private, at reasonable times, having regard to the needs of other residents; (e) residents are not subject to unusual or unreasonable routines in respect of daily living activities (for example, house rules that unreasonably restrict bed times or meal times). Standard 3—Protection from abuse 3.1 The purpose of this standard is to ensure that residents live in an environment free of verbal, emotional, sexual or physical abuse, harassment, exploitation or neglect. 3.2 Minimum requirements are— (a) staff listen and speak to residents in a respectful, supportive and courteous manner; (b) residents are not subject to abusive language; (c) bullying, intimidation and physical, verbal or sexual abuse of residents by staff or other residents is not tolerated and, if it occurs, is dealt with swiftly. Standard 4—Protection of private property 4.1 The purpose of this standard is to ensure that residents' private property is protected. 4.2 Minimum requirements are— (a) residents are provided with suitable storage facilities for their personal property; (b) private property is not taken, borrowed or given to another person without the
private, at reasonable times, having regard to the needs of other residents; Sch. 9 (e) residents are not subject to unusual or unreasonable routines in respect of daily living activities (for example, house rules that unreasonably restrict bed times or meal times). Standard 3—Protection from abuse 3.1 The purpose of this standard is to ensure that residents live in an environment free of verbal, emotional, sexual or physical abuse, harassment, exploitation or neglect. 3.2 Minimum requirements are— (a) staff listen and speak to residents in a respectful, supportive and courteous manner; (b) residents are not subject to abusive language; (c) bullying, intimidation and physical, verbal or sexual abuse of residents by staff or other residents is not tolerated and, if it occurs, is dealt with swiftly. Standard 4—Protection of private property 4.1 The purpose of this standard is to ensure that residents' private property is protected. 4.2 Minimum requirements are— (a) residents are provided with suitable storage facilities for their personal property; (b) private property is not taken, borrowed or given to another person without the
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