Section 17 Initial Assessment (IA) stage Discuss with Referrer Within 24 hrs Allocated Social /Professional IA completed but then NFA’d – Worker and confirm and/or their referrer disagrees in writing Manager IA completed and case proceeds under Section 17 - there is disagreement about: Appropriateness of services planned Section 17/47 ‘threshold’ issues Whether to hold a Strategy Discuss with IAT Referrer and/or Within 36 hrs Meeting /DTM Team Manager their Manager Meetings held/not held and/or Team Core Assessment not Manager if matter completed remains unresolved Case closure and confirm in writing In writing Manager Within 48 hrs to Head of Service/Integrated Service Manager if unresolved Within 24 hrs Core Assessment (CA) stage Discuss with Referrer and/or Disagreement about the CA Allocated Social their content/analysis. Worker and confirm in writing Disagreement about Section 17/47 threshold. Whether to hold a Strategy Meeting. Discuss with Referrer and/or Within 36 hrs Case closure DTM/Team Manager their Manager if matter remains unresolved and confirm in writing. In writing Manager Within 48 hrs to Head of Service/Integrated Service Manager if unresolved
Section 17 Initial Assessment (IA) stage IA completed but then NFA’d – referrer disagrees IA completed and case proceeds under Section 17 - there is disagreement about: Appropriateness of services planned Section 17/47 ‘threshold’ issues Whether to hold a Strategy Meeting Meetings held/not held Core Assessment not completed Case closure Discuss with Allocated Social Worker and confirm in writing Referrer /Professional and/or their Manager Within 24 hrs Discuss with IAT /DTM Team Manager and/or Team Manager if matter remains unresolved and confirm in writing Referrer and/or their Manager Within 36 hrs In writing to Head of Service/Integrated Service Manager if unresolved Manager Within 48 hrs Core Assessment (CA) stage Disagreement about the CA content/analysis. Disagreement about Section 17/47 threshold. Whether to hold a Strategy Meeting. Case closure Discuss with Allocated Social Worker and confirm in writing Referrer and/or their Within 24 hrs Discuss with DTM/Team Manager if matter remains unresolved and confirm in writing. Referrer and/or their Manager Within 36 hrs In writing to Head of Service/Integrated Service Manager if unresolved Manager Within 48 hrs
Escalation%20Policy.docx