In order for us to provide the best possible assistance and the most efficient service, please try to include as much detailed information in your request as possible. End Customer End Customer Number: (K1) (K2) OEM-/VAR-Contact: Branch/Location: (K3) (K4) Phone Number and Contact: Fax Number: (K5) (K6) E-Mail Address: Preferred time to contact: (K7) (K8) Support Request for: (K9) Software Hardware Product: IF6040 IF6020 SP-Expert Other: Version: Release: Change Request Background information referring to your request or commission: (K10) This is to report a problem according to the terms of the existing Maintenance Agreement. No.: We hereby instruct you to perform technical troubleshooting and problem resolution over the phone. (The charge is 44.00 Euro for every quarter of an hour or fraction). Product-/Module Information (e. g. IF6040 Security, LP70 Reader, etc.) (K11) Please submit a detailed description of the problem / change request. Please describe the conditions where the problem occurs or the environment the (K12) change request is linked to. Which effects does this problem have on your customers company? (K13) Which compensatory measures have already been taken to eliminate the problem? (K14) Date / Name / Signature (K15) Internal Annotations (IF1) Request-No.: Dept. Code:
In order for us to provide the best possible assistance and the most efficient service, please try to include as much detailed information in your request as possible. (K1) End Customer (K2) End Customer Number: (K3) OEM-/VAR-Contact: (K4) Branch/Location: (K5) Phone Number and Contact: (K6) Fax Number: (K7) E-Mail Address: (K8) Preferred time to contact: (K9) Support Request for: Software Product: IF6040 IF6020 SP-Expert Other: Version: Release: Hardware Change Request (K10) Background information referring to your request or commission: This is to report a problem according to the terms of the existing Maintenance Agreement. No.: We hereby instruct you to perform technical troubleshooting and problem resolution over the phone. (The charge is 44.00 Euro for every quarter of an hour or fraction). (K11) Product-/Module Information (e. g. IF6040 Security, LP70 Reader, etc.) (K12) Please submit a detailed description of the problem / change request. Please describe the conditions where the problem occurs or the environment the change request is linked to. (K13) Which effects does this problem have on your customers company? (K14) Which compensatory measures have already been taken to eliminate the problem? (K15) Date / Name / Signature (IF1) Internal Annotations Request-No.: Dept. Code:
FB_024_EN_UHD_RequestForm_IF-AL201611.docx