Complainant’s household should have been enrolled in the CARE program after her husband’s passing and when the bill was switched to her name from his. For these reasons, this decision directs SCE to apply and calculate the CARE program discounts to the energy bills of the Complainant, for the period starting October 1, 2015, and ending on October 31, 2016. SCE must credit the Complainant’s account for any amount the Complainant has already paid in excess of the CARE rates for her energy use during those billing periods. 3.4.2. Miscellaneous Claims of Meter Tampering, Theft, and Other Excess Charges Other than the CARE program discount, the Complainant failed to prove her allegations of suspected meter tampering, theft or other improper or excessive charges, as discussed below. First, there was no evidence that SCE’s meters at the Complainant’s properties were malfunctioning and otherwise over-registering during the past three years. SCE Tariff Rule 17 C.1 for Adjustment of Bills for Meter Error, applies here and provides: [i]f a meter is found to be registering more than 2% fast, … SCE will refund to the customer the amount of the overcharge based on corrected meter readings or SCE’s estimate of the energy usage either for the known period of meter error or, if the period of error is not known, for the period during which the meter was in use. Refunds for fast meters cannot exceed three years. It is SCE’s obligation to ensure that the SCE meters installed at a customer’s property are functioning normally and accurately registering consumption. In Leonard J. Grant v. SoCal Gas Co., the Commission found that if a meter is tested and proved to be registering accurately within acceptable limits,
Complainant’s household should have been enrolled in the CARE program after her husband’s passing and when the bill was switched to her name from his. For these reasons, this decision directs SCE to apply and calculate the CARE program discounts to the energy bills of the Complainant, for the period starting October 1, 2015, and ending on October 31, 2016. SCE must credit the Complainant’s account for any amount the Complainant has already paid in excess of the CARE rates for her energy use during those billing periods. 3.4.2. Miscellaneous Claims of Meter Tampering, Theft, and Other Excess Charges Other than the CARE program discount, the Complainant failed to prove her allegations of suspected meter tampering, theft or other improper or excessive charges, as discussed below. First, there was no evidence that SCE’s meters at the Complainant’s properties were malfunctioning and otherwise over-registering during the past three years. SCE Tariff Rule 17 C.1 for Adjustment of Bills for Meter Error, applies here and provides: … [i]f a meter is found to be registering more than 2% fast, SCE will refund to the customer the amount of the overcharge based on corrected meter readings or SCE’s estimate of the energy usage either for the known period of meter error or, if the period of error is not known, for the period during which the meter was in use. Refunds for fast meters cannot exceed three years. It is SCE’s obligation to ensure that the SCE meters installed at a customer’s property are functioning normally and accurately registering consumption. In Leonard J. Grant v. SoCal Gas Co., the Commission found that if a meter is tested and proved to be registering accurately within acceptable limits,
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