Free custom house books with detailed instructions for every home at no cost to owner! Customer service instant messaging (SMS) Direct Deposit for owner checks Opens for owners at no charge Live Big Bear Agents answering phones no automated system or outside – Call Center service! Cool Cabins Cares - Cool Cabins gives back to the community in both money and labor sponsoring almost every sport, local events, women and children in need, and local organizations that help to take care of those in need in the community. What to Expect…….. From Big Bear Cool Cabins Exceptional service 24/7, 365 days a year for homeowners and guests No charge to homeowner for guest towels, linens or supplies including toilet paper, paper towels, dish soap, dishwasher detergent, laundry soap, trash bags, and hand soap. Cool Cabins provides our guests with Bath and Body soap, body wash, shampoo, and conditioner. Full service including housekeeping, maintenance, spa service, and more Open/Inspection done prior to every arrival Direct Deposit for checks Online calendar, statements, and booking capabilities for homeowners Aggressive marketing both online and through traditional avenues such as newspaper, brochures, sporting events, and more. Participation in 3rd sites, such as Homeaway, VRBO, Airbnb, Tripadvisor, Flipkey and Booking.com. Dedicated staff with over 125 combined years in the hospitality industry, focused on taking care of our homeowners and guests. Personal conversation with EVERY guest to answer any questions or concerns. Custom House Guides created at no charge to homeowner State-of-the-art technology including electronic contract signing, a free Cool Cabins Mobile App, New website with online booking, Live chat, Web-based Property Management Software, Online Shopping and customer service instant messaging (SMS). No Management fees for homeowner bookings. Continuous staff education to keep up-to-date on latest industry changes. Cabins Cares” program - Our employees volunteer and contribute to the wellness and “Cool growth of our community. From the Homeowner
Free custom house books with detailed instructions for every home at no cost to owner! Customer service instant messaging (SMS) Direct Deposit for owner checks Opens for owners at no charge Live Big Bear Agents answering phones – no automated system or outside Call Center service! Cool Cabins Cares - Cool Cabins gives back to the community in both money and labor sponsoring almost every sport, local events, women and children in need, and local organizations that help to take care of those in need in the community. What to Expect…….. From Big Bear Cool Cabins Exceptional service 24/7, 365 days a year for homeowners and guests No charge to homeowner for guest towels, linens or supplies including toilet paper, paper towels, dish soap, dishwasher detergent, laundry soap, trash bags, and hand soap. Cool Cabins provides our guests with Bath and Body soap, body wash, shampoo, and conditioner. Full service including housekeeping, maintenance, spa service, and more Open/Inspection done prior to every arrival Direct Deposit for checks Online calendar, statements, and booking capabilities for homeowners Aggressive marketing both online and through traditional avenues such as newspaper, brochures, sporting events, and more. Participation in 3rd sites, such as Homeaway, VRBO, Airbnb, Tripadvisor, Flipkey and Booking.com. Dedicated staff with over 125 combined years in the hospitality industry, focused on taking care of our homeowners and guests. Personal conversation with EVERY guest to answer any questions or concerns. Custom House Guides created at no charge to homeowner State-of-the-art technology including electronic contract signing, a free Cool Cabins Mobile App, New website with online booking, Live chat, Web-based Property Management Software, Online Shopping and customer service instant messaging (SMS). No Management fees for homeowner bookings. Continuous staff education to keep up-to-date on latest industry changes. “Cool Cabins Cares” program - Our employees volunteer and contribute to the wellness and growth of our community. From the Homeowner
owner_packet.docx