Service Now Ticket Creation New users to the Enrollment Reporting System (ERS) application will need an Account. The above form should be completed, along with the Confidentiality Form, and attached to a Service Now ticket. The Service Now ticketing application can be accessed via the CSU Portal at , Select your campus from the dropdown per the following screenshot: Click Login once a campus has been selected. You will be directed to the CSU Portal website. Select the link. IT Support Click the Login link located in the left column and the Service Now self-service screen will display. Screen content may differ from user to user. Selecting the Create an Enrollment Reporting Request link will invoke an ERSx specific template When that link is selected a template will appear similar to the following screenshot. This template will display a series of fields that have default values or require a selection from a group of values. Complete the fields as per the following. NOTE: Fields with a red bar are mandatory. The Name and Location of the ticket initiator will default into those respective fields. No action is required on behalf of the ticket initiator.
Service Now Ticket Creation New users to the Enrollment Reporting System (ERS) application will need an Account. The above form should be completed, along with the Confidentiality Form, and attached to a Service Now ticket. The Service Now ticketing application can be accessed via the CSU Portal at , Select your campus from the dropdown per the following screenshot: Click Login once a campus has been selected. You will be directed to the CSU Portal website. Select the IT Support link. Click the Login link located in the left column and the Service Now self-service screen will display. Screen content may differ from user to user. Selecting the Create an Enrollment Reporting Request link will invoke an ERSx specific template When that link is selected a template will appear similar to the following screenshot. This template will display a series of fields that have default values or require a selection from a group of values. Complete the fields as per the following. NOTE: Fields with a red bar are mandatory. The Name and Location of the ticket initiator will default into those respective fields. No action is required on behalf of the ticket initiator.
ERSAccountRequestProcedure.docx