Restricted- Access Mail VA employees and contractors family members of VA employees and contractors VSO employees VA interns participants in VA work-study programs, and high-ranking government officials. For more information about identifying individuals requiring Reference: restricted-access handling, see M21-1, Part III, Subpart ii, 4.A.4. b. Who Has With few exceptions, mail related to claims filed by employees and their Jurisdiction relatives require restricted-access handling by the St. Paul Restricted Over Claims Center (RACC) for compensation claims, and by the Philadelphia RACC for pension claims. Access Mail For additional information on claims handled by RACCs, see Reference: M21-1, Part III, Subpart ii, 4.A.4. c. Use of the Mail routing within the CM portals is normally based upon the zip code from RACC Cover which correspondence originated. Sheet for Proper Mail RACC employees attach cover sheets to all outgoing correspondence. Routing Additionally, Public Contact teams at all provide these cover sheets to RO’s employee/family member claimants upon request. The cover sheets override zip codes and automatically route the incoming mail to the appropriate RACC CM queue. In cases where non-RACC ROs receive RACC mail, they will reassign the mail within their CM queues to the appropriate RACC CM queue per instructions found in M21-1 Part III, Subpart ii, 1.E.5.c, Step 2. For additional information on References: claims handled by RACCs, see M21-1, Part III, Subpart ii, 4.A.4 initial screening of mail, see M21-1, Part III, Subpart ii, 1.A, and reassigning mail to other CM work queues, see M21-1, Part III, RO’s Subpart ii, 1.E.5. When a RACC receives mail from an employee or an relative d. RACC Mail employee’s Handling listed in M21-1 Part III, Subpart ii, 4.A.4.a from another RO, it must Responsibilities review the claims folder to determine whether a claim is pending, and (if necessary) continue any claims processing activities initiated by the other RO.
Restricted- Access Mail VA employees and contractors family members of VA employees and contractors VSO employees VA interns participants in VA work-study programs, and high-ranking government officials. Reference: For more information about identifying individuals requiring restricted-access handling, see M21-1, Part III, Subpart ii, 4.A.4. b. Who Has Jurisdiction Over Mail With few exceptions, mail related to claims filed by employees and their relatives require restricted-access handling by the St. Paul Restricted Access Claims Center (RACC) for compensation claims, and by the Philadelphia RACC for pension claims. Reference: For additional information on claims handled by RACCs, see M21-1, Part III, Subpart ii, 4.A.4. c. Use of the RACC Cover Sheet for Proper Mail Routing Mail routing within the CM portals is normally based upon the zip code from which correspondence originated. RACC employees attach cover sheets to all outgoing correspondence. Additionally, Public Contact teams at all RO’s provide these cover sheets to employee/family member claimants upon request. The cover sheets override zip codes and automatically route the incoming mail to the appropriate RACC CM queue. In cases where non-RACC ROs receive RACC mail, they will reassign the mail within their CM queues to the appropriate RACC CM queue per instructions found in M21-1 Part III, Subpart ii, 1.E.5.c, Step 2. References: For additional information on claims handled by RACCs, see M21-1, Part III, Subpart ii, 4.A.4 initial screening of mail, see M21-1, Part III, Subpart ii, 1.A, and reassigning mail to other RO’s CM work queues, see M21-1, Part III, Subpart ii, 1.E.5. d. RACC Mail Handling Responsibilities When a RACC receives mail from an employee or an employee’s relative listed in M21-1 Part III, Subpart ii, 4.A.4.a from another RO, it must review the claims folder to determine whether a claim is pending, and (if necessary) continue any claims processing activities initiated by the other RO.
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