11. I have recently - do I need to re-register with my new practice? Yes, if you have moved to a new area and registered with a new GP practice you must re-register to use My Health Online in your new practice. My Health Online is not currently available to all GP practices in Wales. 12. I was using My Health Online and walked away for a moment. When I returned I found I was logged out of My Health Online? My Health Online has a time out function, means if you are logged in and no activity has occurred in over 20 minutes the system will automatically log itself out. This is to prevent another user from accessing your account. You will need to log back in to complete your session. 13. What computer/hardware do I need to use My Health Online? My Health Online can be accessed from any PC or device providing it is connected to the internet. You will need a valid e-mail address to access My Health Online. 14. I am having trouble accessing the website. What do I do? Before you contact your practice please ensure you Can view other websites, example Google, if you cannot then it is likely there is a problem with your PC. Ensure you are using the correct link. www.myhealthonline-inps.wales.nhs.uk Ensure you are adding the above link to the address bar in your web browser at the top of the screen and not the search engine. 15. I want to make a complaint about My Health Online? Please contact your GP practice to make a complaint. 16. I have changed my mind and don’t want to use My Health Online anymore? Please advise your practice and they will remove you from the system. 17. What if I need further help? If your question has not been answered, please contact your GP Practice.
11. I have recently - do I need to re-register with my new practice? Yes, if you have moved to a new area and registered with a new GP practice you must re-register to use My Health Online in your new practice. My Health Online is not currently available to all GP practices in Wales. 12. I was using My Health Online and walked away for a moment. When I returned I found I was logged out of My Health Online? My Health Online has a time out function, means if you are logged in and no activity has occurred in over 20 minutes the system will automatically log itself out. This is to prevent another user from accessing your account. You will need to log back in to complete your session. 13. What computer/hardware do I need to use My Health Online? My Health Online can be accessed from any PC or device providing it is connected to the internet. You will need a valid e-mail address to access My Health Online. 14. I am having trouble accessing the website. What do I do? Before you contact your practice please ensure you Can view other websites, example Google, if you cannot then it is likely there is a problem with your PC. Ensure you are using the correct link. www.myhealthonline-inps.wales.nhs.uk Ensure you are adding the above link to the address bar in your web browser at the top of the screen and not the search engine. 15. I want to make a complaint about My Health Online? Please contact your GP practice to make a complaint. 16. I have changed my mind and don’t want to use My Health Online anymore? Please advise your practice and they will remove you from the system. 17. What if I need further help? If your question has not been answered, please contact your GP Practice.
Patients%20Frequently%20Asked%20Questions.docx