Action Points Lead Recommendation/area of Action required Time Comments/ improvement Frame Achievements Promote patient - flyers in PPG folders PPG member April registration for on-line 2014 more notices in waiting areas appointment bookings April eye catching notification on PSM 2014 website JP On-going Encourage patients to notifications on board JP Constant provide mobile numbers and website updates and inform us if they hand out slips at reception change their contact detail Receptionists Use Nurse Practitioner to Leaflets and notifications in PSM triage patients the waiting areas 2014 Promote Nurse Practitioner April JP sessions on the website 2014 Reduce Number of Did Not -remind Receptionists On-going patients of the number of Attend Appointments wasted appointments via JP, PSM From last notifications(website, newsletter, year notice boards PRG to be consulted on PPG Chair to seek ideas from SD May 2014 shifting from whole the PRG members practice review to evaluate specific services
Action Points Recommendation/area of improvement Action required Lead Time Frame Comments/ Achievements Promote patient registration for on-line appointment bookings - flyers in PPG folders more notices in waiting areas eye catching notification on website PPG member PSM JP April 2014 April 2014 On-going Encourage patients to provide mobile numbers and inform us if they change their contact detail notifications on board and website hand out slips at reception JP Receptionists Constant updates Use Nurse Practitioner to triage patients Leaflets and notifications in the waiting areas Promote Nurse Practitioner sessions on the website PSM JP 2014 April 2014 Reduce Number of Did Not Attend Appointments -remind patients of the number of wasted appointments via notifications(website, newsletter, notice boards Receptionists JP, PSM On-going From last year PRG to be consulted on shifting from whole practice review to evaluate specific services PPG Chair to seek ideas from the PRG members SD May 2014
Patient_Survey_2013-2014_report_05032014V2.docx