personal telephone. account rather than practice account. Difficulty speaking to payroll on the phone. Medical Complaint Dec 2016 No 2/12/16 A - 5/12/16 Not upheld n/a None no – trainee (8) of unfair medical recommendations made. treatment by R - 22/12/16 a member of NES staff at a meeting & failing to support trainee. Staff Complaint Dec 2016 no 16/12/16 A - 16/12/16 Partially n/a Review clarity & (other (9) about psychology upheld completeness of written NHS) discrimination post funding guidance for R - 16/01/17 due to territorial boards; review funding how it responds to conditions enquiries; meet with applied to a territorial board to ensure post. mutual understanding of funding criteria. Medical Complaint Feb 2017 yes 22/02/17 A - 23/02/17 Not upheld Complainant Urgent review of actual trainee (10) about the declined training; review & monitor quality of frontline workplace relationships; R - 20/03/17 medical resolution share action plans with training at a trainees routinely; actions location. should have a named person assigned to ensure completion.
personal account rather than practice account. Difficulty speaking to payroll on the phone. telephone. Medical trainee Complaint (8) of unfair treatment by a member of NES staff at a meeting & failing to support trainee. Dec 2016 medical No 2/12/16 A - 5/12/16 R - 22/12/16 Not upheld n/a None – no recommendations made. Staff (other NHS) Complaint (9) about discrimination due to funding conditions applied to a post. Dec 2016 psychology post no 16/12/16 A - 16/12/16 R - 16/01/17 Partially upheld n/a Review clarity & completeness of written funding guidance for territorial boards; review how it responds to enquiries; meet with territorial board to ensure mutual understanding of funding criteria. Medical trainee Complaint (10) about the quality of medical training at a location. Feb 2017 yes 22/02/17 A - 23/02/17 R - 20/03/17 Not upheld Complainant declined frontline resolution Urgent review of actual training; review & monitor workplace relationships; share action plans with trainees routinely; actions should have a named person assigned to ensure completion.
Feedback%20Concerns%20Complaints%20Annual%20Report%202016-17_Framework%20-%20Accessible%20Word%20version.docx