If you think that you have been discriminated against by the transit service, a written appeals process can be initiated by writing to: Inter-Lakes Community Action Partnership 111 N. Van Eps Ave. PO Box 268 Madison, SD 57042 Appeals may also be presented in person at the above address. Please call the office in advance if special accommodations or requirements will be needed. Questions concerning the appeals process can be answered by the ICAP EEO at 605-256-6518. ICAP is committed to providing service. General Complaints General Complaints will be thoroughly investigated and addressed by calling Scott Finck at 605-256-6518 or sent by email to
If you think that you have been discriminated against by the transit service, a written appeals process can be initiated by writing to: Inter-Lakes Community Action Partnership 111 N. Van Eps Ave. PO Box 268 Madison, SD 57042 Appeals may also be presented in person at the above address. Please call the office in advance if special accommodations or requirements will be needed. Questions concerning the appeals process can be answered by the ICAP EEO at 605-256-6518. ICAP is committed to providing service. General Complaints General Complaints will be thoroughly investigated and addressed by calling Scott Finck at 605-256-6518 or sent by email to
passenger_handbook_-_edt-revised_5-20.docx