References Grandey, A. A. and deep acting as determinants (2003). When “the show must go on”: surface acting of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46, Gross, J. J., & Muñoz, R. F. (1995). Emotion regulation and mental health. Clinical Psychology: Science and Practice, 2, 151–164. Niven, K., Totterdell, P., & Holman, D. (2009). A conceptual classification of controlled interpersonal affect regulation strategies. Emotion, 9, 498–509. Parkinson, B., & Totterdell, P. (1999). Classifying affect regulation strategies. Cognition and Emotion, 13, 277–303. Emotion Regulation of Others and Self Extrinsic subscale How You Handle Other People’s Feelings There are occasions when people try to make others feel better (e.g., happier, calmer, less anxious, less angry) and occasions when they try to make others feel worse (e.g. less cheerful, less excited, more angry, more worried). To what extent have you used the following strategies to influence the way someone else feels over the past two weeks. It does not matter whether the strategies worked or not, just the extent to which you used them. Not at Just a Moderate Quite A all little amount a lot great deal I gave someone helpful advice to try to improve 1. how they felt I told someone about their shortcomings to try to 2. make them feel worse I did something nice with someone to try to make 3. them feel better I acted annoyed towards someone to try to make 4. them feel worse I explained to someone how they had hurt myself 5. or others, to try to make the person feel worse 6. I characteristics to discussed someone’s positive
References Grandey, A. A. (2003). When “the show must go on”: surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46, Gross, J. J., & Muñoz, R. F. (1995). Emotion regulation and mental health. Clinical Psychology: Science and Practice, 2, 151–164. Niven, K., Totterdell, P., & Holman, D. (2009). A conceptual classification of controlled interpersonal affect regulation strategies. Emotion, 9, 498–509. Parkinson, B., & Totterdell, P. (1999). Classifying affect regulation strategies. Cognition and Emotion, 13, 277–303. Emotion Regulation of Others and Self Extrinsic subscale How You Handle Other People’s Feelings There are occasions when people try to make others feel better (e.g., happier, calmer, less anxious, less angry) and occasions when they try to make others feel worse (e.g. less cheerful, less excited, more angry, more worried). To what extent have you used the following strategies to influence the way someone else feels over the past two weeks. It does not matter whether the strategies worked or not, just the extent to which you used them. Not at all Just a little Moderate amount Quite a lot A great deal 1. I gave someone helpful advice to try to improve how they felt 2. I told someone about their shortcomings to try to make them feel worse 3. I did something nice with someone to try to make them feel better 4. I acted annoyed towards someone to try to make them feel worse 5. I explained to someone how they had hurt myself or others, to try to make the person feel worse 6. I discussed someone’s positive characteristics to
EROS_Questionnaire_Assessment_protocol.docx