16. 16.2. and other staff members are Communication Mutual Accommodation comfortable talking (Cont’d) Model about different ways (Cont’d) to accomplish tasks. Employees discuss different perspectives by acknowledging their own differences while respecting and valuing differences in others. Mutual accommodation permits people to talk about differences. 16.3. Hyland, Auditory impairments Manual industries Data collected from Rutigliano Encourage disability disclosure Professional 2013 Disclosure of can be used to industries James et al., Disability investigate attitudinal Service industry 2006 gaps, benchmark Sales against external Erickson et Transportation al., 2014 norms, and explore Health industry the unique needs and Shaw et al., Customer service 2013 challenges of Resource librarians employees with Garment pressers disabilities. Teachers Staff surveys can be Registered used to collect this psychologists data. Project managers Employees with hearing loss can disclose their hearing needs and ask others to adapt work processes (e.g.
16. Communication (Cont’d) 16.2. Mutual Accommodation Model (Cont’d) and other staff members are comfortable talking about different ways to accomplish tasks. Employees discuss different perspectives by acknowledging their own differences while respecting and valuing differences in others. Mutual accommodation permits people to talk about differences. 16.3. Encourage Disclosure of Disability Auditory impairments Manual industries Professional industries Service industry Sales Transportation Health industry Customer service Resource librarians Garment pressers Teachers Registered psychologists Project managers Data collected from disability disclosure can be used to investigate attitudinal gaps, benchmark against external norms, and explore the unique needs and challenges of employees with disabilities. Staff surveys can be used to collect this data. Employees with hearing loss can disclose their hearing needs and ask others to adapt work processes (e.g. Hyland, Rutigliano 2013 James et al., 2006 Erickson et al., 2014 Shaw et al., 2013
evidence_synthesis_of_workplace_accommodations_for_persons_with_visible_disabilties.docx