Notes for expressions of interest About this document If you would like to express an interest in providing clinical advice to the Public Services Ombudsman for Wales please complete the form below attaching either your CV or the following information: Name/address/contact details An outline of your education/qualifications, and membership of any professional bodies Your employment history, including current post and relevant responsibilities The name of a referee (professional capacity) Whether you have any Welsh language skills along with a statement outlining your suitability for the role of clinical adviser to the Ombudsman (500 words maximum). Background Information The function of the Ombudsman is to investigate complaints from members of the public about unfair treatment, or where they have received a poor service through some failure on the part of a public body in Wales. Professional advisers support the delivery of complaints investigations PSOW’s process by providing expert professional advice on issues within their field of expertise. The investigations are inquisitorial, and evaluate the Ombudsman’s reasonableness of actions/inaction. The test is therefore different to that which applies in litigation. Investigations are usually concluded with a written report, prepared by the investigator, which will incorporate the advice. Ombudsman’s adviser’s Clinical Adviser Clinical advice is needed for substantive complaint investigations. Provision of advice may typically take in the region of 8 hours, although this will depend heavily on the complexity and type of case. Occasionally an adviser might also be asked to attend meetings, case conferences and/or interviews with the complainant or those complained against. The adviser should familiarise themselves with any guidance issued from the Ombudsman on clinical advice-giving and produce advice in line with this and produce reports in accordance with any standard advice templates supplied.
Notes for expressions of interest About this document If you would like to express an interest in providing clinical advice to the Public Services Ombudsman for Wales please complete the form below attaching either your CV or the following information: Name/address/contact details An outline of your education/qualifications, and membership of any professional bodies Your employment history, including current post and relevant responsibilities The name of a referee (professional capacity) Whether you have any Welsh language skills along with a statement outlining your suitability for the role of clinical adviser to the Ombudsman (500 words maximum). Background Information The function of the Ombudsman is to investigate complaints from members of the public about unfair treatment, or where they have received a poor service through some failure on the part of a public body in Wales. Professional advisers support the delivery of PSOW’s complaints investigations process by providing expert professional advice on issues within their field of expertise. The Ombudsman’s investigations are inquisitorial, and evaluate the reasonableness of actions/inaction. The test is therefore different to that which applies in litigation. Investigations are usually concluded with a written report, prepared by the Ombudsman’s investigator, which will incorporate the adviser’s advice. Clinical Adviser Clinical advice is needed for substantive complaint investigations. Provision of advice may typically take in the region of 8 hours, although this will depend heavily on the complexity and type of case. Occasionally an adviser might also be asked to attend meetings, case conferences and/or interviews with the complainant or those complained against. The adviser should familiarise themselves with any guidance issued from the Ombudsman on clinical advice-giving and produce advice in line with this and produce reports in accordance with any standard advice templates supplied.
Expression-of-Interest-pack-IPA-Internet-May-2018-DRAFT-ENG_-003.docx