Minimum Measurement Categories Description Target Bidder Acceptance Performance Interval SYSTEM OPERATIONS Intent: To ensure that ACES and ACES.Online are available and operational during designated 1 (CICS): 1 (CICS): Availability hours of operation. 100% 99% Measure Daily, (of support This SLR is not intended to hold Report Monthly 2 (WEB) 2 (WEB): application) the Bidder accountable for outages or lack of availability 100% 99% resulting from DSHS planned outages or DSHS infrastructure failure. (1) (1) Measurement of CICS Time 1: All CICS Production Regions. Measured by the number of minutes (duration) any production CICS region is either down (not running) or not responding to transaction requests. If one or multiple regions are down or not responding, the duration of the outage starts from the time the earliest region is down or not responding to the time the latest region is back running and/or responding to transaction requests. Measurement of WEB Time 2: ACES.Online Application Servers. Measured by the number of minutes (duration) the ACES.OnLine Application Server is causing client outages or not responding to client requests. The duration of the outage starts from the time that the application is not responding to client requests to the time the servers are back running and/or responding to client requests. Calculation of Minimum Performance:
Categories Description Target Minimum Performance Measurement Interval Bidder Acceptance SYSTEM OPERATIONS Availability (of support application) Intent: To ensure that ACES and ACES.Online are available and operational during designated hours of operation. This SLR is not intended to hold the Bidder accountable for outages or lack of availability resulting from DSHS planned outages or DSHS infrastructure failure. (1) 1 (CICS): 100% 2 (WEB) 100% 1 (CICS): 99% 2 (WEB): 99% Measure Daily, Report Monthly (1) Measurement of CICS Time 1: All CICS Production Regions. Measured by the number of minutes (duration) any production CICS region is either down (not running) or not responding to transaction requests. If one or multiple regions are down or not responding, the duration of the outage starts from the time the earliest region is down or not responding to the time the latest region is back running and/or responding to transaction requests. Measurement of WEB Time 2: ACES.Online Application Servers. Measured by the number of minutes (duration) the ACES.OnLine Application Server is causing client outages or not responding to client requests. The duration of the outage starts from the time that the application is not responding to client requests to the time the servers are back running and/or responding to client requests. Calculation of Minimum Performance:
1723-669_RFP_Attach_D_Bidder_Response.docx