Service providers funded under the TCC Program are to ensure that services are delivered in accordance with all relevant Commonwealth and state and territory legislation, regulations and standards. Service providers should be aware of any case‐based law that may apply or has an affect on their service delivery. Providers must also ensure that the services meet health and safety requirements and all licence, certification and/or registration requirements in the area in which they are providing services. Information Technology Service providers will receive telephone and support on IT matters and on data collection activities to assist them in complying with FaHCSIA reporting requirements. The Mental Health Helpdesk is closely monitored to ensure prompt responses to requests for IT assistance. Service providers will be advised of the expected timeframes for responses if they are likely to take more than two working days. A Targeted Community Care Collaborative Workspace has been set up on . Service providers are encouraged to use this workspace to good practice and other relevant information. FaHCSIA also uses this workspace to make research and other documents available to service providers. Access details are provided to all funded service providers. Enquiries can be made through the Mental Health Helpdesk . Activity Performance and Reporting Reports are to be submitted electronically. Providers should therefore ensure they have internet access and compatible IT (Windows 2000 or and Adobe Reader 7.0.5 or later). PHaMs providers are required to submit: client and aggregate data into an online system annual audited financial reports biannual progress reports by 31 January and 31 July each year submitted online, and other reports as required by FaHCSIA. New PHaMs remote services are also required to submit: an implementation schedule that outlines key establishment for the new service within 4 weeks of signing their funding agreement, and a Strategic Service Plan within 10 of signing their funding agreement (guidelines and templates will be provided). For all PHaMs providers, reports are required on the due dates as specified in funding agreements, unless otherwise negotiated with FaHCSIA and approved in writing. 4.5.15 FaHCSIA’s Performance Indicators FaHCSIA’s Performance Indicators focus on three key questions: Did it make an immediate / lasting difference? How well did we do it?
Service providers funded under the TCC Program are to ensure that services are delivered in accordance with all relevant Commonwealth and state and territory legislation, regulations and standards. Service providers should be aware of any case‐based law that may apply or has an affect on their service delivery. Providers must also ensure that the services meet health and safety requirements and all licence, certification and/or registration requirements in the area in which they are providing services. Information Technology Service providers will receive telephone and support on IT matters and on data collection activities to assist them in complying with FaHCSIA reporting requirements. The Mental Health Helpdesk is closely monitored to ensure prompt responses to requests for IT assistance. Service providers will be advised of the expected timeframes for responses if they are likely to take more than two working days. A Targeted Community Care Collaborative Workspace has been set up on . Service providers are encouraged to use this workspace to good practice and other relevant information. FaHCSIA also uses this workspace to make research and other documents available to service providers. Access details are provided to all funded service providers. Enquiries can be made through the Mental Health Helpdesk . Activity Performance and Reporting Reports are to be submitted electronically. Providers should therefore ensure they have internet access and compatible IT (Windows 2000 or and Adobe Reader 7.0.5 or later). PHaMs providers are required to submit: client and aggregate data into an online system annual audited financial reports biannual progress reports by 31 January and 31 July each year submitted online, and other reports as required by FaHCSIA. New PHaMs remote services are also required to submit: an implementation schedule that outlines key establishment for the new service within 4 weeks of signing their funding agreement, and a Strategic Service Plan within 10 of signing their funding agreement (guidelines and templates will be provided). For all PHaMs providers, reports are required on the due dates as specified in funding agreements, unless otherwise negotiated with FaHCSIA and approved in writing. 4.5.15 FaHCSIA’s Performance Indicators FaHCSIA’s Performance Indicators focus on three key questions: Did it make an immediate / lasting difference? How well did we do it?
part_c1_phams_guidelines_-_march_2013.docx