South Ayrshire Psychological Services - Service Evaluation 2012 Parents’/Carers’ Perceptions Total Responses: 29 Quantitative question responses: Question Average Rating (out of 10) Q1. To what extent do you understand the role and remit of the 7.0 psychological service? Q3. How helpful did you find information (leaflet or booklet) 8.4 provided by the Psychological Service? Q5. How clear was your understanding about why an educational 8.7 psychologist was going to become involved with your child? Q6. During a meeting with the Educational Psychologist, to what extent did they clarify any issue/s you were having related to 8.4 your child? Q7. To what extent did you feel that the psychologist listened to 9.2 what you had to say during the meeting? Q8. To what extent have you been involved in the decision 9.0 making for your child? Q9. What level of involvement would you want to have? 10.0 Q10. To what extent was the feedback given to you about your 8.1 child satisfactory? Q11. How helpful was the overall input of the Educational 8.9 Psychologist? Q12. How would you rate the flexibility and response of the 7.9 psychological service? Q13. How would you rate the accessibility of the psychological 7.8 service? Q14. How would you rate the quality of individual support 9.0 offered by the psychological service? Comments related to these questions: Qualitative Question responses: Question Common Themes 2. Please describe your understanding of the role Provide support for my child/myself and remit of psychological services? Can provide advice on options for my child Unsure (8) 4. What suggestions you make to improve None leaflet was helpful – the material provided by psychological services? None received (3) A leaflet for children would be helpful 15. What, in your opinion is the most valued The help and advice aspect of the psychological service? The quality of the staff nice, easy to – talk to, supportive
South Ayrshire Psychological Services - Service Evaluation 2012 Parents’/Carers’ Perceptions Total Responses: 29 Quantitative question responses: Question Average Rating (out of 10) Q1. To what extent do you understand the role and remit of the psychological service? 7.0 Q3. How helpful did you find information (leaflet or booklet) provided by the Psychological Service? 8.4 Q5. How clear was your understanding about why an educational psychologist was going to become involved with your child? 8.7 Q6. During a meeting with the Educational Psychologist, to what extent did they clarify any issue/s you were having related to your child? 8.4 Q7. To what extent did you feel that the psychologist listened to what you had to say during the meeting? 9.2 Q8. To what extent have you been involved in the decision making for your child? 9.0 Q9. What level of involvement would you want to have? 10.0 Q10. To what extent was the feedback given to you about your child satisfactory? 8.1 Q11. How helpful was the overall input of the Educational Psychologist? 8.9 Q12. How would you rate the flexibility and response of the psychological service? 7.9 Q13. How would you rate the accessibility of the psychological service? 7.8 Q14. How would you rate the quality of individual support offered by the psychological service? 9.0 Comments related to these questions: Qualitative Question responses: Question Common Themes 2. Please describe your understanding of the role and remit of psychological services? Provide support for my child/myself Can provide advice on options for my child Unsure (8) 4. What suggestions you make to improve the material provided by psychological services? None – leaflet was helpful None received (3) A leaflet for children would be helpful 15. What, in your opinion is the most valued aspect of the psychological service? The help and advice The quality of the staff – nice, easy to talk to, supportive
parent_perceptions_2011_2012.docx