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F. D. (1989) “Perceived usefulness, perceived ease of use, and user acceptance of information technology”, MIS Quarterly, 13, 319–339. Demirkan, H., and Spohrer, J. (2014), “Developing a framework to improve virtual shopping in digital malls with intelligent self-service systems”, Journal of Retailing and Consumer Services, 21, 5, 860-868. Dennis, C., Brakus, J.J., S., and Alamanos E. (2014), “The effect of digital signage on shopper behavior: the role of the evoked experience”, Journal of Business Research, 67, 11, 2250-2257. Dholakia, R.R., Zhao, M., and Dholakia, N. (2005), “Multichannel retailing: a case study of early experiences”, Journal of Interactive Marketing, 19, 2, 63-74. Dholakia, U.M., Kahn, B.E., Reeves, R., Rindfleisch, A., Stewart, D., Taylor, E. (2010), “Consumer behaviour in a multichannel, multimedia retailing environment”, Journal of Interacting Marketing, 24, 86-95. Fan, X., Liu, F., and Zhang, J. (2013), “To be familiar or to be there? The roles of brand familiarity and social presence on web store image and online purchase intention”, International Journal of Electronic Marketing and Retailing, 5, 3, 199-221. Finn, A., Wang, L., and Frank, T. (2009), “Attribute perceptions, customer satisfaction and intention to recommend e-services”, Journal of Interactive Marketing, 23, 3, 209-220. Fishbein, M., and Ajzen, I. (1975), Belief, attitude, intention, and behavior: An introduction to theory and research, Addison-Wesley, Reading, MA. Floh, A., and Madlberger, M. (2013), “The role of atmospheric cues in online impulse-buying behaviour”, Electronic Commerce Research and Applications, 12, 6, 425-439.
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