Provide written feedback for service users and staff who contributed to the programme. Medium 4.2 Receive feedback from the Division Clinical August 2013 Action Plan Community and Inpatient Surveys Directors and agree required actions Heads of (Community feedback received Service 7/8/13, Inpatient feedback to be arranged) Medium 4.3 LPT to participate as a pilot Trust Patient Plans are at an organisation for the development Experience early stage – of the Mental Health Friends and and timescale to be Family Test. Partnerships determined Manager High 4.4 Recruit additional Occupational Service Service October 2013 Additional OTs Therapists (OTs) and Therapeutic Manager and TLWs in Liaison Workers (TLWs) to enable post activities to be provided at the Bradgate Unit during evening and weekends. High 4.5 Therapeutic Space CQUIN Division Service July 2013 Revised Completed – Implement the revised patient Manager questionnaires questionnaires satisfaction questionnaire at the and collated Bradgate Unit. data 5. Physical High 5.1 Review the systems and Division Clinical September 2013 Report on Health processes in place in mental Director facilities for (new theme health inpatient facilities for monitoring monitoring physical health physical health from recent – Serious position statement and options for Clinical Incidents) the way forward to be produced. Governance Group minutes
Provide written feedback for service users and staff who contributed to the programme. Medium 4.2 Receive feedback from the Community and Inpatient Surveys and agree required actions (Community feedback received 7/8/13, Inpatient feedback to be arranged) Division Clinical Directors Heads of Service August 2013 Action Plan Medium 4.3 LPT to participate as a pilot organisation for the development of the Mental Health Friends and Family Test. Trust Patient Experience and Partnerships Manager Plans are at an early stage – timescale to be determined High 4.4 Recruit additional Occupational Therapists (OTs) and Therapeutic Liaison Workers (TLWs) to enable activities to be provided at the Bradgate Unit during evening and weekends. Service Service Manager October 2013 Additional OTs and TLWs in post High 4.5 Therapeutic Space CQUIN – Implement the revised patient satisfaction questionnaire at the Bradgate Unit. Division Service Manager July 2013 Revised questionnaires Completed questionnaires and collated data 5. Physical Health (new theme from recent Serious Incidents) High 5.1 Review the systems and processes in place in mental health inpatient facilities for monitoring physical health – position statement and options for the way forward to be produced. Division Clinical Director September 2013 Report on facilities for monitoring physical health Clinical Governance Group minutes
PaperGApplebyActionPlanversion99thAugust2013.docx