Appendix 3 Glossary A&E Accident and First Responder a Scheduled Care Emergency trained volunteer planned healthcare working in local which operates on an communities and able appointment basis to provide immediate life support for a range of conditions Ambulance Control National Health Special ACC NHS SORT Centre responsible for Service Operations Response triage of all 999 calls and Team responsible for dispatch of ambulances response to major and co-ordination of the incidents and incidents patient transport service requiring specialist equipment or training BME Black and Minority NHS 24 non emergency Texbox method of Ethnic telephone service contacting the service providing advice and using a personal access to healthcare computer, mobile phone or minicom to use real time text. Care Pathways the OHCA out of hospital Video Relay Service – different routes by which cardiac arrest method for British Sign patients can access Language users to book healthcare transport via NHS 24 website CPR Cardiopulmonary PTS Patient Transport Resuscitation - a Service standard treatment for
Appendix 3 Glossary A&E Accident and Emergency First Responder a trained volunteer working in local communities and able to provide immediate life support for a range of conditions Scheduled Care planned healthcare which operates on an appointment basis ACC Ambulance Control Centre responsible for triage of all 999 calls and dispatch of ambulances and co-ordination of the patient transport service NHS National Health Service SORT Special Operations Response Team responsible for response to major incidents and incidents requiring specialist equipment or training BME Black and Minority Ethnic NHS 24 non emergency telephone service providing advice and access to healthcare Texbox method of contacting the service using a personal computer, mobile phone or minicom to use real time text. Care Pathways the different routes by which patients can access healthcare OHCA out of hospital cardiac arrest Video Relay Service – method for British Sign Language users to book transport via NHS 24 website CPR Cardiopulmonary Resuscitation - a standard treatment for PTS Patient Transport Service
equalityoutcomesprogressreport2015.docx