Appendix 1: Perceptions and Comments on the AOD Sector Systems Responses Process Responses Practice Issues Intake/ Long waiting periods for service Fragmented and complicated process Professional and Collaborative Referral Response System is overwhelming Difficult to navigate Difficult for clients with dual diagnoses More information needed about the AOD referral Barriers in place to limit working together to navigate the system process. Intake requires too much information Phone intake is too long Inadequate capacity for prevention/early intervention What is Integration with other services Accessibility of central intake number Quick response working well Simple, straight forward process. Clients have fed Easy to locate intake details Consistent response back that they find the process easy to manage Areas Too strict service criteria Easier intake process for people with multiple Limited feedback following referral requiring Lack of service options, linked across sectors needs improvement Inadequate numbers of dual diagnosis Long waiting periods staff Difficultly in navigating the system Suggestions Drop in options for clients with multiple needs Greater flexibility in intake Focus on collaboration for improvements More capacity detox/ rehab Map intake and referral pathways Time to communicate and work together Simplify assessment Opportunities for joint training Review joint clients together
Appendix 1: Perceptions and Comments on the AOD Sector Systems Responses Process Responses Practice Issues Intake/ Referral Long waiting periods for service System is overwhelming Barriers in place to limit working together Intake requires too much information Inadequate capacity for prevention/early intervention Fragmented and complicated process Difficult to navigate More information needed about the AOD referral process. Phone intake is too long Professional and Collaborative Response Difficult for clients with dual diagnoses to navigate the system What is working well Integration with other services Simple, straight forward process. Clients have fed back that they find the process easy to manage Accessibility of central intake number Easy to locate intake details Quick response Consistent response Areas requiring improvement Too strict service criteria Lack of service options, linked across sectors Long waiting periods Difficultly in navigating the system Easier intake process for people with multiple needs Limited feedback following referral Inadequate numbers of dual diagnosis staff Suggestions for improvements Drop in options for clients with multiple needs More capacity detox/ rehab Greater flexibility in intake Map intake and referral pathways Simplify assessment Focus on collaboration Time to communicate and work together Opportunities for joint training Review joint clients together
Final%20Making%20Links%20Project%20Report%20January%202016%20020216.docx