Requirement Essential Desirable Evidenced by Education and Good standard of Education (e.g. 5 NVQ Level 2 or above in Application form qualifications GCSE’s or equivalent including Maths Customer Service or and English) similar Interview ECDL or equivalent experience Experience Experience of working with the Previous experience in Application form public/patients NHS or similar environment Interview Experience of using database systems Experience of working within a Call Centre function Skills/Abilities Excellent communication and Application form interpersonal skills Interview Ability to manage high volumes of workload under pressure Ability to deal sensitively with confidential information with complete discretion and integrity Strong customer service skills Excellent keyboard skills Ability to use own judgement, resourcefulness and common sense Knowledge Good IT skills including Microsoft Previous experience of Application form Office clinical management systems Interview Knowledge of Information Governance and Data Protection principles Other Flexible towards new working Demonstrate initiative in Application form attributes practices handling unforeseen events Interview Ability to deal tactfully and efficiently with members of the public and reassure them whilst maintaining patient confidentiality Commitment to promoting high standards in patient care Enthusiastic and self-motivated Team Player Other general Flexible in approach to new requirements development and changing needs of the Service
Requirement Essential Desirable Evidenced by Education and qualifications Good standard of Education (e.g. 5 GCSE’s or equivalent including Maths and English) ECDL or equivalent experience NVQ Level 2 or above in Customer Service or similar Application form Interview Experience Experience of working with the public/patients Experience of using database systems Previous experience in NHS or similar environment Experience of working within a Call Centre function Application form Interview Skills/Abilities Excellent communication and interpersonal skills Ability to manage high volumes of workload under pressure Ability to deal sensitively with confidential information with complete discretion and integrity Strong customer service skills Excellent keyboard skills Ability to use own judgement, resourcefulness and common sense Application form Interview Knowledge Good IT skills including Microsoft Office Knowledge of Information Governance and Data Protection principles Previous experience of clinical management systems Application form Interview Other attributes Flexible towards new working practices Ability to deal tactfully and efficiently with members of the public and reassure them whilst maintaining patient confidentiality Commitment to promoting high standards in patient care Enthusiastic and self-motivated Team Player Demonstrate initiative in handling unforeseen events Application form Interview Other general requirements Flexible in approach to new development and changing needs of the Service
Overnight%20Call%20handler%20inc%20CCC%20(JD)%20May%202017.docx