Minimum performance is measured by dividing the total number of minutes the system was available (calculated by subtracting the above unavailable measurements from the scheduled available time) by the total number of minutes the system is scheduled to be available during the measurement period as shown in the ACES Production Schedule. Minimum Measurement Categories Description Target Bidder Acceptance Performance Interval Intent: 1 (CICS) 1 (CICS) Measure during To ensure that ACES and 0.15 seconds 0.25 seconds peak daily hours ACES.Online users receive timely Report Monthly responses to transactions. To 2 (WEB) 2 (WEB) ensure the application is 0.17 seconds 0.3 seconds designed, coded and operating efficiently. WEB CICS WEB CICS Response Time of transactions transactions the Application This SLR is not intended to hold associated with associated with the Bidder accountable for printing letters printing from response delays resulting from locally are excluded calculating DSHS infrastructure issues. (2) from calculating average average response response time. time. (2) Measurement of CICS Time 1: All internal CICS Production transactions. CICS internal response time is measured by using PERFORMANCE REPORTER software reporting against CICS transaction logs. Batch jobs are run each night to generate hourly, daily and monthly monitoring reports. Calculation of Minimum Performance: Minimum performance is calculated by averaging all Production CICS transactions over the measurement period. Web transaction averages do not include response time for the letter job (WE99). Both Mainframe and Web averages must meet the minimum target or else the service level is considered unmet.
Minimum performance is measured by dividing the total number of minutes the system was available (calculated by subtracting the above unavailable measurements from the scheduled available time) by the total number of minutes the system is scheduled to be available during the measurement period as shown in the ACES Production Schedule. Categories Description Target Minimum Performance Measurement Interval Bidder Acceptance Response Time of the Application Intent: To ensure that ACES and ACES.Online users receive timely responses to transactions. To ensure the application is designed, coded and operating efficiently. This SLR is not intended to hold the Bidder accountable for response delays resulting from DSHS infrastructure issues. (2) 1 (CICS) 0.15 seconds 2 (WEB) 0.17 seconds WEB CICS transactions associated with printing letters locally are excluded from calculating average response time. 1 (CICS) 0.25 seconds 2 (WEB) 0.3 seconds WEB CICS transactions associated with printing from calculating average response time. Measure during peak daily hours Report Monthly (2) Measurement of CICS Time 1: All internal CICS Production transactions. CICS internal response time is measured by using PERFORMANCE REPORTER software reporting against CICS transaction logs. Batch jobs are run each night to generate hourly, daily and monthly monitoring reports. Calculation of Minimum Performance: Minimum performance is calculated by averaging all Production CICS transactions over the measurement period. Web transaction averages do not include response time for the letter job (WE99). Both Mainframe and Web averages must meet the minimum target or else the service level is considered unmet.
1723-669_RFP_Attach_D_Bidder_Response.docx