Customer Service The activities associated with the planning, monitoring and evaluation of services provided to customers. Activity Description & Examples Retention Action Required by Staff (for hardcopy records) Help Desk Services Records relating to the provision of a help desk service. Temporary Retain records in department/school for 2 Includes: Destroy 2 years after years after administrative administrative use has minor maintenance and advice; use has concluded. concluded. technical assistance to an individual; Prior to destroying Disposal Authority Reference: requests to reset passwords; records, a Records 19.6.1 (0701) requests to recover data from backup tapes; Disposal Authorisation and form must be completed adhoc requests for information from databases. and submitted to the Records Management Unit to gain the required approval. Only upon destruction approval being granted should records be placed in a confidential document bin for appropriate disposal. OR Lodge records into the Federation University
Customer Service The activities associated with the planning, monitoring and evaluation of services provided to customers. Activity Description & Examples Retention Action Required by Staff (for hardcopy records) Help Desk Services Records relating to the provision of a help desk service. Includes: minor maintenance and advice; technical assistance to an individual; requests to reset passwords; requests to recover data from backup tapes; and adhoc requests for information from databases. Temporary Destroy 2 years after administrative use has concluded. Disposal Authority Reference: 19.6.1 (0701) Retain records in department/school for 2 years after administrative use has concluded. Prior to destroying records, a Records Disposal Authorisation form must be completed and submitted to the Records Management Unit to gain the required approval. Only upon destruction approval being granted should records be placed in a confidential document bin for appropriate disposal. OR Lodge records into the Federation University
Federation-University---Records-Retention-and-Disposal-Requirements.docx