3.2 Keep the website up to date with information Continuously achieve a Level 3 about services and ensure that this information is at quarterly ratings/ feedback Communications Officer Ongoing accessible to a wide range of service users. given by Soctim. 3.3 Monitor the equality impacts of moving to online/ Feedback from users Customer Service digital services and look to remove barriers or October 2017 regarding the accessibility of Programme Board/ potential adverse impact where it may arise. alternative service delivery. Equality Working Group 3.4 Promote the interpretation and translation service No. of services and service Corporate Improvement & internally through One Charnwood, Intranet etc. April 2018 users utilising the interpretation Policy Officer/ and translation service. Communications Officer 3.5 Engage with service users who have specific Communication methods communications needs to identify areas where we April 2017 improved based on identified can improve our communication methods. need. Equality Working Group Feedback/ complaints from service users. PEO 4: To have a diverse workforce that aims to be representative of the Borough and to ensure that all staff are treated fairly. 4.1 Raise awareness of the Significant % increase against Corporate Improvement & ‘self- declaration’ process, through One Charnwood, intranet etc. each of the protected groups in Policy Officer/ May 2017 and include to increase rates staff self-declaration. Communications Officer ‘myth busting’ facts of self- declaration. 4.2 Produce quarterly monitoring reports of workforce Quarterly Monitoring Reports Systems & Information monitoring statistics and report to the Equality Quarterly Updates produced. Officer/ Corporate Working Group as appropriate so that action can Jan/ Apr/Jul/ Oct 2017 Improvement & Policy be taken where necessary to address issues. Monitoring of workforce Officer statistics Report annually on progress towards workforce Annual progress report Corporate Improvement & 4.3 representation targets to Senior Management September 2017 produced. Policy Officer Team and where appropriate take action to increase representation of under- represented Action taken to address issues groups within the workforce. where appropriate.
3.2 Keep the website up to date with information about services and ensure that this information is accessible to a wide range of service users. Ongoing Continuously achieve a Level 3 at quarterly ratings/ feedback given by Soctim. Communications Officer 3.3 Monitor the equality impacts of moving to online/ digital services and look to remove barriers or potential adverse impact where it may arise. October 2017 Feedback from users regarding the accessibility of alternative service delivery. Customer Service Programme Board/ Equality Working Group 3.4 Promote the interpretation and translation service internally through One Charnwood, Intranet etc. April 2018 No. of services and service users utilising the interpretation and translation service. Corporate Improvement & Policy Officer/ Communications Officer 3.5 Engage with service users who have specific communications needs to identify areas where we can improve our communication methods. April 2017 Communication methods improved based on identified need. Feedback/ complaints from service users. Equality Working Group PEO 4: To have a diverse workforce that aims to be representative of the Borough and to ensure that all staff are treated fairly. 4.1 Raise awareness of the ‘self- declaration’ process, through One Charnwood, intranet etc. and include ‘myth busting’ facts to increase rates of self- declaration. May 2017 Significant % increase against each of the protected groups in staff self-declaration. Corporate Improvement & Policy Officer/ Communications Officer 4.2 Produce quarterly monitoring reports of workforce monitoring statistics and report to the Equality Working Group as appropriate so that action can be taken where necessary to address issues. Quarterly Updates Jan/ Apr/Jul/ Oct 2017 Quarterly Monitoring Reports produced. Monitoring of workforce statistics Systems & Information Officer/ Corporate Improvement & Policy Officer 4.3 Report annually on progress towards workforce representation targets to Senior Management Team and where appropriate take action to increase representation of under- represented groups within the workforce. September 2017 Annual progress report produced. Action taken to address issues where appropriate. Corporate Improvement & Policy Officer
Equality%20Strategy%20Action%20Plan%202016-2018.docx