Staff Complaint (5) November 2017 yes 21/11/17 A - 21/11/17 Not Upheld no Training delivered (other about access to medical training by NES (or NES NHS) training. event staff) should clearly R - 27/11/17 state eligibility criteria. Staff Complaint (6) Dental February yes 31/01/18 A - 01/02/18 Partially yes Apology given and (other dental trainer 2018 upheld improvements NHS) unhappy about made to R 29/03/18 – their experience. communication and processes. Staff Complaint (7) March 2018 yes 13/03/18 A 13/03/18 Resolved yes Apology given and – (other dental Dental training at front line learning hours NHS) practitioner and upheld clarified. R 14/03/18 – unhappy about the organisation of a study day Staff Pharmacy/Digital yes 10/01/18 A 10/01/18 Resolved yes Apology given and Complaint (8) – (other pharmacist 2018 at front line issue resolved NHS) having difficulty and upheld R 15/01/18 – obtaining/printing evidence of certification Staff Complaints (9) March 2018 yes 21/03/18 A 21/03/18 Resolved yes Apology given and – (other NHS staff Human Factors at front line mistake rectified NHS) member Course and upheld R 21/03/18 – unhappy about automated email mistake and lack of apology Staff Medical west yes 25/02/18 A - 26/02/18 Resolved unknown Individual thanked Feedback (1) (other about medical February 2018 at front line for their feedback NHS) trainer unhappy and a full response R 06/04/18 – about their to the points raised experience. was given.
Staff (other NHS) Complaint (5) about access to training. November 2017 medical training event yes 21/11/17 A - 21/11/17 R - 27/11/17 Not Upheld no Training delivered by NES (or NES staff) should clearly state eligibility criteria. Staff (other NHS) Complaint (6) dental trainer unhappy about their experience. Dental February 2018 yes 31/01/18 A - 01/02/18 R – 29/03/18 Partially upheld yes Apology given and improvements made to communication and processes. Staff (other NHS) Complaint (7) dental practitioner unhappy about the organisation of a study day March 2018 Dental training yes 13/03/18 A – 13/03/18 R – 14/03/18 Resolved at front line and upheld yes Apology given and learning hours clarified. Staff (other NHS) Complaint (8) pharmacist having difficulty obtaining/printing evidence of certification Pharmacy/Digital 2018 yes 10/01/18 A – 10/01/18 R – 15/01/18 Resolved at front line and upheld yes Apology given and issue resolved Staff (other NHS) Complaints (9) NHS staff member unhappy about automated email mistake and lack of apology March 2018 Human Factors Course yes 21/03/18 A – 21/03/18 R – 21/03/18 Resolved at front line and upheld yes Apology given and mistake rectified Staff (other NHS) Feedback (1) about medical trainer unhappy about their experience. Medical west February 2018 yes 25/02/18 A - 26/02/18 R – 06/04/18 Resolved at front line unknown Individual thanked for their feedback and a full response to the points raised was given.
fccc_report_2018_final.docx