Requirements of the position Skills, knowledge, experience and qualifications Experience in a similar role Highly developed written and oral communication skills Extensive client/customer service experience Demonstrated ability to work autonomously Demonstrated ability to liaise in a professional manner with a range of internal and external clients/stakeholders Demonstrated ability to work as part of a team Excellent time management, prioritisation and organisational skills, with the ability to meet tight deadlines Intermediate/Advanced computer skills in Word, PowerPoint and email (Lotus notes preferred) Advanced skill in Excel (preferred) Experience in updating payment systems and maintaining system based financial controls Sound judgement, high level of accuracy Financial acumen and attention to detail Ability to undertake effective research and analyse material Ability to synthesise and coordinate complex information Competencies The competencies below are from WorkSafe competency library and have been identified as primary to this role. The shaded box indicates the level you are required to demonstrate, with each level also incorporating the behaviours of the previous levels. Competency 1 2 3 4 5 Applies Creates new Conceptual Draws on past Makes Simplifies conceptual ideas and Thinking experience connections complex ideas frameworks concepts Contributes to Recognised as Serves As a Contributing Keeps skills others Provides expert an industry practical resource Expertise knowledge and advice expert in to others development discipline Makes specific Develops and Driving Uses analysis Identifies changes to implements Improvement Uses initiative to determine improvements improve improvement Initiatives improvement performance initiatives Facilitates Utilises a Puts forward Develops Facilitates Presents discussion to approach cooperation and rational Outcomes information achieve to presenting a argument builds alignment outcome case Undertakes Seeks to Use own Information Explores systematic Asks questions uncover the research Gathering anomalies research or facts systems investigation Tailors Stakeholder Listens, Interprets Acts to resolve Acts proactively response and Support and Follows up and Establishes needs to resolve ensures Service Needs issues understanding
Requirements of the position Skills, knowledge, experience and qualifications Experience in a similar role Highly developed written and oral communication skills Extensive client/customer service experience Demonstrated ability to work autonomously Demonstrated ability to liaise in a professional manner with a range of internal and external clients/stakeholders Demonstrated ability to work as part of a team Excellent time management, prioritisation and organisational skills, with the ability to meet tight deadlines Intermediate/Advanced computer skills in Word, PowerPoint and email (Lotus notes preferred) Advanced skill in Excel (preferred) Experience in updating payment systems and maintaining system based financial controls Sound judgement, high level of accuracy Financial acumen and attention to detail Ability to undertake effective research and analyse material Ability to synthesise and coordinate complex information Competencies The competencies below are from WorkSafe competency library and have been identified as primary to this role. The shaded box indicates the level you are required to demonstrate, with each level also incorporating the behaviours of the previous levels. Competency 1 2 3 4 5 Conceptual Thinking Draws on past experience Makes connections Applies conceptual frameworks Simplifies complex ideas Creates new ideas and concepts Contributing Expertise Keeps skills Serves As a practical resource to others Contributes to others knowledge and development Provides expert advice Recognised as an industry expert in discipline Driving Improvement Initiatives Uses initiative Identifies improvements Makes specific changes to improve performance Uses analysis to determine improvement Develops and implements improvement initiatives Facilitates Outcomes Presents information Puts forward rational argument Facilitates discussion to achieve outcome Utilises a approach to presenting a case Develops cooperation and builds alignment Information Gathering Asks questions Explores anomalies Seeks to uncover the facts Undertakes systematic research or investigation Use own research systems Stakeholder Support and Service Follows up Listens, Interprets and Establishes Needs Tailors response and ensures understanding Acts to resolve needs Acts proactively to resolve issues
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