reception staff. Individualised action plans and weekly in ‘pride performance’ meetings also put in place. Complaint (4) from a dental trainee Complaint not upheld, but improvements about the withdrawal of his trainee were made to correspondence issued placement. and guidance relating to dental trainer applications reviewed. Complaint (5) from a dental trainee Complaint upheld and payment made for about our refusal to pay for a SQA a replacement SQA certificate. certificate. Complaint (6) from a member of the Complaint not upheld. Matter deemed to public alleging misconduct by one of our be a personal one, with no indication of staff. fraud. Complaint (7) from a member of NES Complaint upheld and additional checks staff about a payment error. put in place when amending bank account details. Complaint (8) from a medical trainee Complaint not upheld and no about behaviour and levels of support recommendations made. offered within his training. Complaint (9) from a member of NHS Complaint partially upheld and funding staff about discrimination in applying for a guidance reviewed and improved. NES-funded post due to funding conditions applied to the post. Complaint (10) from a medical trainee Complaint not upheld, but improvements
reception staff. Individualised action plans and weekly ‘pride in performance’ meetings also put in place. Complaint (4) from a dental trainee about the withdrawal of his trainee placement. Complaint not upheld, but improvements were made to correspondence issued and guidance relating to dental trainer applications reviewed. Complaint (5) from a dental trainee about our refusal to pay for a SQA certificate. Complaint upheld and payment made for a replacement SQA certificate. Complaint (6) from a member of the public alleging misconduct by one of our staff. Complaint not upheld. Matter deemed to be a personal one, with no indication of fraud. Complaint (7) from a member of NES staff about a payment error. Complaint upheld and additional checks put in place when amending bank account details. Complaint (8) from a medical trainee about behaviour and levels of support offered within his training. Complaint not upheld and no recommendations made. Complaint (9) from a member of NHS staff about discrimination in applying for a NES-funded post due to funding conditions applied to the post. Complaint partially upheld and funding guidance reviewed and improved. Complaint (10) from a medical trainee Complaint not upheld, but improvements
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