Core Competencies You are considered effective when you: Delivering excellent services Engage customers to determine the options and solutions that best meet their needs You focus on getting it right first time, – Work to understand the diverse needs and actively looking for better ways to deliver a expectations of customers quality service Ensure quality standards are set and monitor progress to ensure high quality services are delivered Monitor and evaluate satisfaction levels and service performance and seek to improve services Anticipate potential problems and initiate ways to overcome them Proactively look at the services delivered and suggest ways in which it can be improved Welcome and actively use new technology to deliver the service Take ownership of issues and problems Communicating effectively Communicate clearly and directly in a way that meets the needs of the recipient you adapt your style of – Check understanding and re-present or communication with different people information to correct any misunderstandings or and in different situations to ensure mistakes mutual understanding Ask the right questions in the right way to clarify meaning Understand and work to reduce barriers to effective communication Listen actively to others, understand and respond to key messages Demonstrate openness in sharing information and keeping people informed Working effectively Manage own work to deliver on time and considers the impact on others when prioritising plans and organises work to meet – tasks individual, team and departmental Ensure systems are in place to manage workload objectives whilst achieving quality and efficiently and effectively value for money
Core Competencies You are considered effective when you: Delivering excellent services – You focus on getting it right first time, actively looking for better ways to deliver a quality service Engage customers to determine the options and solutions that best meet their needs Work to understand the diverse needs and expectations of customers Ensure quality standards are set and monitor progress to ensure high quality services are delivered Monitor and evaluate satisfaction levels and service performance and seek to improve services Anticipate potential problems and initiate ways to overcome them Proactively look at the services delivered and suggest ways in which it can be improved Welcome and actively use new technology to deliver the service Take ownership of issues and problems Communicating effectively – you adapt your style of communication with different people and in different situations to ensure mutual understanding Communicate clearly and directly in a way that meets the needs of the recipient Check understanding and re-present or information to correct any misunderstandings or mistakes Ask the right questions in the right way to clarify meaning Understand and work to reduce barriers to effective communication Listen actively to others, understand and respond to key messages Demonstrate openness in sharing information and keeping people informed Working effectively – plans and organises work to meet individual, team and departmental objectives whilst achieving quality and value for money Manage own work to deliver on time and considers the impact on others when prioritising tasks Ensure systems are in place to manage workload efficiently and effectively
Executive-support-officer-governance-lead-Oct-17-Final-1.docx