Getting their consent is important to them, around access to their bedrooms, access to their personal files and information, and contacts with their family members Residents want to communicate with inspectors. It is important that inspectors can engage with people who are non-verbal or who communicate in different ways Residents had some fears around inspections partly lack of information, – partly because of feeling by staff about the outcome if they ‘frightened’ communicated complaints or concerns to the inspector. Residents also found media reports of abuse such as Áras Attracta upsetting and worrying There appears to be no planned approach to communicating the outcome of inspections to the residents concerned in an appropriate way. Residents reported an absence of information on the content of inspection reports on their homes, and the action plans being put in place to address issues raised Institutionalised practices and culture The issue of institutionalised practices emerged in almost all of the interviews with HIQA staff. A number of HIQA interviewees commented on the challenges facing large, campus-based services where these practices can persist. Feedback on interaction with inspectors Positive feedback from residents and their families There was positive feedback from residents and family members on how they found the HIQA inspectors. More mixed feedback from service providers There was a wide variation in responses from service providers on how they found the HIQA inspectors. Descriptions of interactions ranged from being complimentary of the inspectors, using terms such as helpful’, ‘very ‘respectful’, and to being an extremely negative experience in ‘accommodating’ ‘approachable’ other settings with words, such as, , and ‘intimidating’ ‘threatening’ ‘challenging’ used. Importance of specialised disability inspectorate Many service providers highlighted the importance of HIQA inspectors having a background and understanding of disability services. The background of the individual inspectors was perceived by service providers to affect their focus and approach to inspections.
Getting their consent is important to them, around access to their bedrooms, access to their personal files and information, and contacts with their family members Residents want to communicate with inspectors. It is important that inspectors can engage with people who are non-verbal or who communicate in different ways Residents had some fears around inspections – partly lack of information, partly because of feeling ‘frightened’ by staff about the outcome if they communicated complaints or concerns to the inspector. Residents also found media reports of abuse such as Áras Attracta upsetting and worrying There appears to be no planned approach to communicating the outcome of inspections to the residents concerned in an appropriate way. Residents reported an absence of information on the content of inspection reports on their homes, and the action plans being put in place to address issues raised Institutionalised practices and culture The issue of institutionalised practices emerged in almost all of the interviews with HIQA staff. A number of HIQA interviewees commented on the challenges facing large, campus-based services where these practices can persist. Feedback on interaction with inspectors Positive feedback from residents and their families There was positive feedback from residents and family members on how they found the HIQA inspectors. More mixed feedback from service providers There was a wide variation in responses from service providers on how they found the HIQA inspectors. Descriptions of interactions ranged from being complimentary of the inspectors, using terms such as ‘very helpful’, ‘respectful’, ‘accommodating’ and ‘approachable’ to being an extremely negative experience in other settings with words, such as, ‘intimidating’ , ‘threatening’ and ‘challenging’ used. Importance of specialised disability inspectorate Many service providers highlighted the importance of HIQA inspectors having a background and understanding of disability services. The background of the individual inspectors was perceived by service providers to affect their focus and approach to inspections.
Overview-and-Summary-of-Review-of-the-implementation-of-regulations-and-inspections-in-residential-services-for-adults-and-children-with-disabilities.docx