SOFTWARE TECHNOLOGY PARKS OF INDIA (Ministry of Electronics & Information Technology (MeitY), Government of India) Plot No. T-25, MIDC Chikalthana, AURANGABAD-431 210 Phone: 0240-2473859 Fax: 0240-2473860 Website : Escalation Procedure for STPI- Aurangabad Datacom Services NOTE: Customer shall follow Escalation Chart Matrix as per given ‘’time frame’’ mentioned in below table. Any complaint directly to Higher Escalation level will not be entertained. Fault Severity / Escalation Level Contact Person Time Frame Help-desk Escalation Level Shift Engineer 3 hrs. 1 Telephone. : +91-0240-2473859 E-Mail : Officer-In-Charge Mr. Prafull Patinge Escalation Level 6 hrs. Mobile : +91-9822028312 2 Tel. : +91- 020-22981005 E-Mail : Joint Director Mr. Ajay Bhosale Escalation Level 12 hrs. Mobile : +91- 9822028325 3 Tel. : +91- 020-22981003 E-Mail : Director-STPI Maharashtra Escalation Level 24 hrs. Mr. Sanjay Kumar Gupta 4 Tel. : +91-020-22981000 E-Mail : Page 1 of 1
SOFTWARE TECHNOLOGY PARKS OF INDIA (Ministry of Electronics & Information Technology (MeitY), Government of India) Plot No. T-25, MIDC Chikalthana, AURANGABAD-431 210 Phone: 0240-2473859 Fax: 0240-2473860 Website : Escalation Procedure for STPI- Aurangabad Datacom Services NOTE: Customer shall follow Escalation Chart Matrix as per given ‘’time frame’’ mentioned in below table. Any complaint directly to Higher Escalation level will not be entertained. Escalation Level Contact Person Fault Severity / Time Frame Escalation Level 1 Help-desk Shift Engineer Telephone. : +91-0240-2473859 E-Mail : 3 hrs. Escalation Level 2 Officer-In-Charge Mr. Prafull Patinge Mobile : +91-9822028312 Tel. : +91- 020-22981005 E-Mail : 6 hrs. Escalation Level 3 Joint Director Mr. Ajay Bhosale Mobile : +91- 9822028325 Tel. : +91- 020-22981003 E-Mail : 12 hrs. Escalation Level 4 Director-STPI Maharashtra Mr. Sanjay Kumar Gupta Tel. : +91-020-22981000 E-Mail : 24 hrs. Page 1 of 1
Escalation%20Matrix-Aur.docx