0.25% Service Credit Provision of Temporary gained for each work-seeker Assignment 100 percent provided percentage under the Checklist specified performance measure Notifying the Hiring Provision of Manager where a Temporary confirmed booking of the and/or 0.25% Service Credit Temporary work-seeker Work-seekers, as gained for each needs to be cancelled 100 percent within 2 appropriate percentage under the (with or without specified performance substitution) measure [Note: Temporary provision only] 0.25% Service Credit gained for each with Contract 100 percent Contract Charges percentage the Charges compliance. specified performance measure 100 percent within 30 Days of the provision of 0.25% Service Credit the Services; or 100 gained for each Submission of a valid percent within other percentage the invoice period as may be specified performance specified by the measure Invoicing Customer. 0.25% Service Credit 100 percent within 7 gained for each Reimbursement of Days of notification percentage the overcharged amounts receipt. specified performance measure 0.25% Service Credit Transfer to the Customer 100 percent within 2 gained for each all Requests for Working Days of percentage under the Information it receives receipt. specified performance measure FOI 100 percent within 5 0.25% Service Credit Working Days; or 100 Provide a copy of all gained for each percent within such Information the Customer percentage under the other period as may be requires specified performance specified by the measure Customer. 100 percent within 30 0.25% Service Credit Days; or 100 percent Remedy of the Default to gained for each Default by the within such other longer the reasonable satisfaction percentage under the Supplier period as may be of the Customer specified performance specified by the measure Customer.
Provision of Temporary and/or Work-seekers, as appropriate Provision of Temporary work-seeker Assignment Checklist 100 percent provided 0.25% Service Credit gained for each percentage under the specified performance measure Notifying the Hiring Manager where a confirmed booking of the Temporary work-seeker needs to be cancelled (with or without substitution) [Note: Temporary provision only] 100 percent within 2 0.25% Service Credit gained for each percentage under the specified performance measure Contract Charges with Contract Charges 100 percent compliance. 0.25% Service Credit gained for each percentage the specified performance measure Invoicing Submission of a valid invoice 100 percent within 30 Days of the provision of the Services; or 100 percent within other period as may be specified by the Customer. 0.25% Service Credit gained for each percentage the specified performance measure Reimbursement of overcharged amounts 100 percent within 7 Days of notification receipt. 0.25% Service Credit gained for each percentage the specified performance measure FOI Transfer to the Customer all Requests for Information it receives 100 percent within 2 Working Days of receipt. 0.25% Service Credit gained for each percentage under the specified performance measure Provide a copy of all Information the Customer requires 100 percent within 5 Working Days; or 100 percent within such other period as may be specified by the Customer. 0.25% Service Credit gained for each percentage under the specified performance measure Default by the Supplier Remedy of the Default to the reasonable satisfaction of the Customer 100 percent within 30 Days; or 100 percent within such other longer period as may be specified by the Customer. 0.25% Service Credit gained for each percentage under the specified performance measure
Order%20Form%20and%20Call%20Off%20Terms%20V1.docx