Commissioner under the Disability or Act 2006; end of the period of 6 months following the receipt of the complaint by the Disability Services Commissioner. Division 1—Complaint resolution process 32 Complaint resolution process (1) If the Commissioner a decision under section 20(2)(a), the Commissioner may seek an agreed resolution to the complaint by either or both of the following processes— the parties identifying the issues in dispute and by the Commissioner promoting discussion or negotiation of the complaint between the parties; or process of negotiation between the parties in which the Commissioner proposes options for resolution of issues and proposes terms for agreement (conciliation). (2) The Commissioner must decide the manner in the complaint resolution process is to be conducted. (3) In deciding how to conduct the complaint resolution process, the Commissioner must prefer
Commissioner under the Disability Act 2006; or end of the period of 6 months following the receipt of the complaint by the Disability Services Commissioner. Division 1—Complaint resolution process 32 Complaint resolution process (1) If the Commissioner a decision under section 20(2)(a), the Commissioner may seek an agreed resolution to the complaint by either or both of the following processes— the parties identifying the issues in dispute and by the Commissioner promoting discussion or negotiation of the complaint between the parties; or process of negotiation between the parties in which the Commissioner proposes options for resolution of issues and proposes terms for agreement (conciliation). (2) The Commissioner must decide the manner in the complaint resolution process is to be conducted. (3) In deciding how to conduct the complaint resolution process, the Commissioner must prefer
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