Bus Service & Travel Pass Provision 2017 2021 Service Level Agreement – – This document shall form the core service level agreement (SLA) between the College and the appointed provider. You are required to complete all sections of this SLA as this will form part of the evaluation and weighting criteria for services under both lots. Note, that if you are bidding for multiple lots, the SLA only needs to be completed once. All SLA’s will be scored on the basis outlined below with scores summarised as in the tender document. For clarity, this shall be as follows: This SLA relates to (please tick) Lot 1 Lot 2 Lot 3 Lot 4 Lot 5 Evaluation Criteria Score per question Excellent response - Demonstrates significant strengths of service with minimal identified weaknesses in the response and 10 marks demonstrates appropriate compliance required Good response - Demonstrates significant strengths of service with identified weaknesses in the response and demonstrates 7 marks appropriate compliance required Average response - Demonstrates some strengths of service with equal identified weaknesses in the response and demonstrates 4 marks appropriate compliance where required Poor response - Demonstrates weaknesses in the service that is greater than the strength of service demonstrated and demonstrates 1 mark appropriate compliance where required Quality of Service and ability to meet College requirements Your answer will be evaluated against the embedded service level proposal and will be scored in accordance with the Weighting per available criteria identified below mark is 0.04761 There are a total of 630 marks available under this section as detailed in the SLA. Each mark carries a weighting of 30.00 % 0.04761 and the total maximum score available is 30%.Your final score in this section will be determined by your evaluated responses in the document embedded below. Operational requirements Specific Requirement Service Provider Response College Evaluation Score
Bus Service & Travel Pass Provision 2017 – 2021 – Service Level Agreement This document shall form the core service level agreement (SLA) between the College and the appointed provider. You are required to complete all sections of this SLA as this will form part of the evaluation and weighting criteria for services under both lots. Note, that if you are bidding for multiple lots, the SLA only needs to be completed once. All SLA’s will be scored on the basis outlined below with scores summarised as in the tender document. For clarity, this shall be as follows: This SLA relates to (please tick) Lot 1 Lot 2 Lot 3 Lot 4 Lot 5 Evaluation Criteria Score per question Excellent response - Demonstrates significant strengths of service with minimal identified weaknesses in the response and demonstrates appropriate compliance required 10 marks Good response - Demonstrates significant strengths of service with identified weaknesses in the response and demonstrates appropriate compliance required 7 marks Average response - Demonstrates some strengths of service with equal identified weaknesses in the response and demonstrates appropriate compliance where required 4 marks Poor response - Demonstrates weaknesses in the service that is greater than the strength of service demonstrated and demonstrates appropriate compliance where required 1 mark Quality of Service and ability to meet College requirements Your answer will be evaluated against the embedded service level proposal and will be scored in accordance with the criteria identified below Weighting per available mark is 0.04761 There are a total of 630 marks available under this section as detailed in the SLA. Each mark carries a weighting of 0.04761 and the total maximum score available is 30%.Your final score in this section will be determined by your evaluated responses in the document embedded below. 30.00 % Operational requirements Specific Requirement Service Provider Response College Evaluation Score
NCC-Bus-service-Provision-2017-2021.FINAL_.docx