receive an energy bill. We also note that not all short stay customers are holidaymakers. Some may spend significant time at a park and consider it their principal place of residence. For this reason we consider it reasonable for short stay customers’ energy bills to specify tariffs, fees and charges. EWON Bills should specify the name of the Agree. We acknowledge that where agents are employed to bill customers exempt entity, not just the billing company. they often include their own branding and contact information on bills and do not include contact information for the exemption holder. Exempt customers may need to contact exemption holders from time to time, and can experience difficulty obtaining contact information. To ensure exempt customers have this information to hand, we consider it reasonable that it be included on bills. A new condition 3.3.a has been created to specify this requirement. 7 CCIA Supports drafting amendment. 9 EWON Sellers should be required to send at least A customer who moves into an embedded network becomes an exempt two notices to move-in or carry-over customer and receives the protections of the exemption conditions. These customers before they can disconnect include conditions 9 and 10 that specify when an exempt seller may and them, which corresponds to retailer may not disconnect, and require the seller to issue reminder and obligations specified in rule 115 of the disconnection warning notices before disconnecting the customer. Hence, Retail Rules. requirements for move-in and carry-over customers to receive reminder and disconnection warning notices are already in place and we do not consider additional changes are required. Condition 9 regarding disconnection Agree. We consider customers receiving a reminder or disconnection should specify minimum requirements for warning notice should be given all relevant information, including reminder and disconnection warning information about reconnection. notices, including a reference to the New conditions 9.3 and 9.4 have been added specifying minimum energy ombudsman. requirements for reminder and disconnection warning notices, and reflect Retail Rules 109 and 110.
receive an energy bill. We also note that not all short stay customers are holidaymakers. Some may spend significant time at a park and consider it their principal place of residence. For this reason we consider it reasonable for short stay customers’ energy bills to specify tariffs, fees and charges. EWON Bills should specify the name of the exempt entity, not just the billing company. Agree. We acknowledge that where agents are employed to bill customers they often include their own branding and contact information on bills and do not include contact information for the exemption holder. Exempt customers may need to contact exemption holders from time to time, and can experience difficulty obtaining contact information. To ensure exempt customers have this information to hand, we consider it reasonable that it be included on bills. A new condition 3.3.a has been created to specify this requirement. 7 CCIA Supports drafting amendment. 9 EWON Sellers should be required to send at least two notices to move-in or carry-over customers before they can disconnect them, which corresponds to retailer obligations specified in rule 115 of the Retail Rules. A customer who moves into an embedded network becomes an exempt customer and receives the protections of the exemption conditions. These include conditions 9 and 10 that specify when an exempt seller may and may not disconnect, and require the seller to issue reminder and disconnection warning notices before disconnecting the customer. Hence, requirements for move-in and carry-over customers to receive reminder and disconnection warning notices are already in place and we do not consider additional changes are required. Condition 9 regarding disconnection should specify minimum requirements for reminder and disconnection warning notices, including a reference to the energy ombudsman. Agree. We consider customers receiving a reminder or disconnection warning notice should be given all relevant information, including information about reconnection. New conditions 9.3 and 9.4 have been added specifying minimum requirements for reminder and disconnection warning notices, and reflect Retail Rules 109 and 110.
Notice%20of%20Final%20Instrument%20-%20Revised%20AER%20Retail%20Exempt%20Selling%20Guideline%20-%20March%202018_0.DOCX