Northern Arizona University Information Technology Strategic Plan 2015-2019 Metrics NAU will track the following metrics to assess progress within each goal of the IT Strategic Areas. The tables below will list the goal, the metric for that goal, our current progress, and our target at the end of five years. IT Strategic Current Target Goal IT Metric Area Progress 2019 Area #1: Goal: Provide high quality % of students who find Student Student Technology Center IT academic systems and 68% 90% Learning support as satisfactory or very services to meet the growing and satisfactory on IT survey needs and expectations of all Success % of course sections active in 68.2% 80% NAU students. LMS % of faculty actively using Blackboard Learning 89.1% 85% Management System (LMS) % of students actively using 96.7% 95% the LMS % online course sections using 96.1% 95% LMS % in-person course sections 57.2% 75% using LMS # of university courses taught in hybrid mode (part online & 275 400 part face-to-face) % of support calls handled by 94% 98% first tier at Student Help Desk # of support calls to the 54,623 N/A Student Help Desk # of students served by the 3,600 2,500 STC walk-in service # of ResNet students served 364 550 by in-room service call % of students visiting the 27,901 23,943 MyNAU portal at least once a (99.3)% (95%) month
Northern Arizona University Information Technology Strategic Plan 2015-2019 Metrics NAU will track the following metrics to assess progress within each goal of the IT Strategic Areas. The tables below will list the goal, the metric for that goal, our current progress, and our target at the end of five years. IT Strategic Area Goal IT Metric Current Progress Target 2019 Area #1: Student Learning and Success Goal: Provide high quality academic systems and services to meet the growing needs and expectations of all NAU students. % of students who find Student Technology Center IT support as satisfactory or very satisfactory on IT survey 68% 90% % of course sections active in LMS 68.2% 80% % of faculty actively using Blackboard Learning Management System (LMS) 89.1% 85% % of students actively using the LMS 96.7% 95% % online course sections using LMS 96.1% 95% % in-person course sections using LMS 57.2% 75% # of university courses taught in hybrid mode (part online & part face-to-face) 275 400 % of support calls handled by first tier at Student Help Desk 94% 98% # of support calls to the Student Help Desk 54,623 N/A # of students served by the STC walk-in service 3,600 2,500 # of ResNet students served by in-room service call 364 550 % of students visiting the MyNAU portal at least once a month 27,901 (99.3)% 23,943 (95%)
NAU%20IT%20Strategic%20Plan%202015-2019.docx