together about how services are summarise the issues so you’re designed, commissioned and delivered clear about what is being said – it’s not about campaigning If someone is rambling and not Inform parents about the work you’re being clear then check on facts – doing and your successes what have what was said what was done, – – you been involved in and how have you when, by who made a difference said, we did” Is the issue the forums – “you Have a compliments and complaints responsibility to resolve if not – policy in place and publicise it signpost them to the appropriate Be open about opportunities to get place or person involved and how other parents can If it’s about one person in make a difference particular then have they spoken Put on training for parents about to the person directly to try to participation and co-production or other resolve the issue with them first? topics of interest If it is related to the forum – Develop a membership officer role what does the person want to – someone who is friendly and change/ have happen is it – approachable, can spend time listening realistic or achievable? to parents and informing them about the Are their concerns valid does – work of the forum the forum need to reflect on what it’s doing, how it’s doing it? Do the issues need to involve other people in creating a solution?
together about how services are designed, commissioned and delivered – it’s not about campaigning Inform parents about the work you’re doing and your successes – what have you been involved in and how have you made a difference – “you said, we did” Have a compliments and complaints policy in place and publicise it Be open about opportunities to get involved and how other parents can make a difference Put on training for parents about participation and co-production or other topics of interest Develop a membership officer role – someone who is friendly and approachable, can spend time listening to parents and informing them about the work of the forum summarise the issues so you’re clear about what is being said If someone is rambling and not being clear then check on facts – what was said – what was done, when, by who Is the issue the forums responsibility to resolve – if not signpost them to the appropriate place or person If it’s about one person in particular then have they spoken to the person directly to try to resolve the issue with them first? If it is related to the forum – what does the person want to change/ have happen – is it realistic or achievable? Are their concerns valid – does the forum need to reflect on what it’s doing, how it’s doing it? Do the issues need to involve other people in creating a solution?
minimising_conflict_in_forums.docx