corrections were made to the last edition of the MDS. The amended version is available on the NHS111 statistics Some website and a summary of these amendments included in this workbook. data from the first four sites (County Durham and Darlington, Lincolnshire, Luton and Nottingham City), from Refreshed go live to Dec 2011, will be included in the next release of the MDS (March 30). Release date, 3 February, 2012 December data. – Data from a new live site will be included in the MDS, Cumbria and Lancashire 1st phase. Call level data has been included – to the MDS publication. Population figures have been updated to reflect those in the ONS mid 2010 estimates for resident populations of Primary Care Organisations (PCOs). These were previously based on mid-2009 figures. time series for Lincolnshire and Nottingham City A&E attendances have been updated. The East Midlands Quality The Observatory were providing this data but now it is provided by Nottingham City PCT. We have been working with analysts from these teams to ensure that we source the most appropriate data. The PCT analytical teams are closer to the data and have a more thorough understanding of the data quality issues surrounding it, for this reason they will now be providing all future A&E data for Lincolnshire and Nottingham City. Release date, 6 January, 2012 November data. – experience data from to October of 2011 will be finalised and a full set of figures included. Patient from two new live sites will be included in the MDS, namely Isle of Wight and Derbyshire. Data Release date, 2 December, 2011 October data. – experience data from April to October of 2011 will be included. The full data set was not available for inclusion Patient at the time of publication, any missing items will be included in the next release. clarify what is happening to calls that have not been answered a data value has been added into the MDS. This To figure, titled calls (within 30 seconds waiting time)” shows the total number of calls offered where the caller “Abandoned hung up before reaching 30 seconds following being queued for an advisor. Abandoned calls (after 30 seconds waiting time) are already included in the MDS as this is a NQR standard and a key performance measure of the NHS111 service. Release date, 4 November, 2011 September data. – 111 Warm transfer Time” to 111 live transfer time”. Renamed “NHS “NHS
Some corrections were made to the last edition of the MDS. The amended version is available on the NHS111 statistics website and a summary of these amendments included in this workbook. Refreshed data from the first four sites (County Durham and Darlington, Lincolnshire, Luton and Nottingham City), from go live to Dec 2011, will be included in the next release of the MDS (March 30). Release date, 3 February, 2012 – December data. Data from a new live site will be included in the MDS, Cumbria and Lancashire – 1st phase. Call level data has been included to the MDS publication. Population figures have been updated to reflect those in the ONS mid 2010 estimates for resident populations of Primary Care Organisations (PCOs). These were previously based on mid-2009 figures. The time series for Lincolnshire and Nottingham City A&E attendances have been updated. The East Midlands Quality Observatory were providing this data but now it is provided by Nottingham City PCT. We have been working with analysts from these teams to ensure that we source the most appropriate data. The PCT analytical teams are closer to the data and have a more thorough understanding of the data quality issues surrounding it, for this reason they will now be providing all future A&E data for Lincolnshire and Nottingham City. Release date, 6 January, 2012 – November data. Patient experience data from to October of 2011 will be finalised and a full set of figures included. Data from two new live sites will be included in the MDS, namely Isle of Wight and Derbyshire. Release date, 2 December, 2011 – October data. Patient experience data from April to October of 2011 will be included. The full data set was not available for inclusion at the time of publication, any missing items will be included in the next release. To clarify what is happening to calls that have not been answered a data value has been added into the MDS. This figure, titled “Abandoned calls (within 30 seconds waiting time)” shows the total number of calls offered where the caller hung up before reaching 30 seconds following being queued for an advisor. Abandoned calls (after 30 seconds waiting time) are already included in the MDS as this is a NQR standard and a key performance measure of the NHS111 service. Release date, 4 November, 2011 – September data. Renamed “NHS 111 Warm transfer Time” to “NHS 111 live transfer time”.
NHS-111-MDS-October-Statistical-Notes-V2.docx