ACCOUNT What is my current balance and where can I view it? Your current balance is the amount your account is in credit OR the amount you owe us on your Energy account. Current balance can be found by selecting in the left hand menu of your ‘Accounts’ Online Portal. From here you will see your Current Balance for your account. If you have a dual fuel account you can switch between Electricity and Gas by clicking the tabs at the top. You can also view your statements by clicking View Statement, taking you to the below page where you can view all your statements and find information such as your supply number and meter ID. Where can I view my contract details? You can found out more about your contract details by clicking Contract Details in the Accounts tab. Here you can find more information about your Tariff, the Rates you pay and the Period of your contract. You can also update your security information such as your Password, Security Responses and how you receive your Bills. How can I view my recent transactions and what do they mean? Your recent transactions will be listen in the far-right section of the Accounts tab. Payment means a payment made by you on your energy account. This will show in the Type column and will show as a CREDIT (CR) and will increase your remaining balance. Interest paid on Balance means the Interest we pay you based on your energy balance. This will show as a CREDIT (CR) and will increase your remaining balance. NORMAL Charges (date) refers to the direct debit we take from you. This will show as a DEBIT (DB) and will lower your remaining balance.
ACCOUNT What is my current balance and where can I view it? Your current balance is the amount your account is in credit OR the amount you owe us on your Energy account. Current balance can be found by selecting ‘Accounts’ in the left hand menu of your Online Portal. From here you will see your Current Balance for your account. If you have a dual fuel account you can switch between Electricity and Gas by clicking the tabs at the top. You can also view your statements by clicking View Statement, taking you to the below page where you can view all your statements and find information such as your supply number and meter ID. Where can I view my contract details? You can found out more about your contract details by clicking Contract Details in the Accounts tab. Here you can find more information about your Tariff, the Rates you pay and the Period of your contract. You can also update your security information such as your Password, Security Responses and how you receive your Bills. How can I view my recent transactions and what do they mean? Your recent transactions will be listen in the far-right section of the Accounts tab. Payment means a payment made by you on your energy account. This will show in the Type column and will show as a CREDIT (CR) and will increase your remaining balance. Interest paid on Balance means the Interest we pay you based on your energy balance. This will show as a CREDIT (CR) and will increase your remaining balance. NORMAL Charges (date) refers to the direct debit we take from you. This will show as a DEBIT (DB) and will lower your remaining balance.
Online-Portal-Help-Manual.docx