Software as a Service PA Map Gallery Service Description Delivers access to and/or the creation of commonly used web maps and/or web mapping functionality. Service Levels What is Included Priority Levels and Allowable Response Allows business partners, primarily Times Commonwealth agencies, local and Critical– within 30 minutes to respond federal government agencies, law to customer enforcement, and first responders to High– up to 8 hours to respond to gain access to commonwealth maps. customer Maps are accessible over the Medium– up to 24 to respond to Internet/Intranet. customer Security Windows authentication – Low– up to 48 hours to respond to against active directory. customer Framework containing commonly used Time” is defined as the time “Response web mapping functionality such as between receipt of the call and/or ticket zoom in, zoom out, routing/driving and the time that work on the problem directions, spatial reporting, automatic begins. Due to the wide diversity of problems that can and the methods vehicle tracking, map annotation, needed to resolve them, response time is secure maps, map user management, not defined as the time between the and much more. receipt of a call and/or ticket and problem resolution. Availability Service Level Objective: Target 99% uptime. Additional Information None
Software as a Service PA Map Gallery Service Description Delivers access to and/or the creation of commonly used web maps and/or web mapping functionality. What is Included Allows business partners, primarily Commonwealth agencies, local and federal government agencies, law enforcement, and first responders to gain access to commonwealth maps. Maps are accessible over the Internet/Intranet. Security – Windows authentication against active directory. Framework containing commonly used web mapping functionality such as zoom in, zoom out, routing/driving directions, spatial reporting, automatic vehicle tracking, map annotation, secure maps, map user management, and much more. Service Levels Priority Levels and Allowable Response Times Critical– within 30 minutes to respond to customer High– up to 8 hours to respond to customer Medium– up to 24 to respond to customer Low– up to 48 hours to respond to customer “Response Time” is defined as the time between receipt of the call and/or ticket and the time that work on the problem begins. Due to the wide diversity of problems that can and the methods needed to resolve them, response time is not defined as the time between the receipt of a call and/or ticket and problem resolution. Availability Service Level Objective: Target 99% uptime. Additional Information None
OA-OIT-Service-Catalog.docx