COMMUNICATION We will: Patient stories At the end of June 2014 the 6 now at board month position is as follows: Engaging with our patients Use our patient stories and feedback to monitor and improve what we do • and other and their friends, family and Patient stories at Board Use a range of methods and sources proactively to capture our patient meetings • carers is essential to ensure Use clinical rounding in feedback, which includes diverse and hard to reach groups audit cycle we understand their Embed the cycle of feedback, action and audit so that change happens and Use structures • – experience throughout their improvements are delivered Governors to follow a patient journey. Listening to journey in “patient Look at the whole patient journey and use models of feedback to explore experiences will help us • journey week” planned for patient pathways and overall experience First draft of maintain high quality patient the next 6 months carer strategy Develop a carers strategy to ensure carers are involved in the delivery of care and also help us to learn Carers Strategy- first draft • completed care to loved ones complete where improvements can be made.
COMMUNICATION Engaging with our patients and their friends, family and carers is essential to ensure we understand their experience throughout their patient journey. Listening to experiences will help us maintain high quality patient care and also help us to learn where improvements can be made. We will: • Use our patient stories and feedback to monitor and improve what we do • Use a range of methods and sources proactively to capture our patient feedback, which includes diverse and hard to reach groups • Embed the cycle of feedback, action and audit so that change happens and improvements are delivered • Look at the whole patient journey and use models of feedback to explore patient pathways and overall experience • Develop a carers strategy to ensure carers are involved in the delivery of care to loved ones Patient stories now at board and other meetings First draft of carer strategy completed At the end of June 2014 the 6 month position is as follows: Patient stories at Board Use clinical rounding in audit cycle Use structures – Governors to follow a journey in “patient journey week” planned for the next 6 months Carers Strategy- first draft complete
nursing_and_midwifery_strategy_update_aug_14.docx