Following a Home Support assessment, an outcome may be that the client needs to be referred to an ACAT for a Comprehensive Assessment (with the client’s consent) where it is identified the client has more complex needs that may better be met by services under the Act. Self-referrals ACATs are able to self-refer clients to their organisation. This is required in instances such as when the ACAT is assessing one client and at the assessment the assessor identifies that the partner requires an assessment. Currently the RAS are unable to self-refer, but may facilitate a referral with the client’s consent via the contact centre to issue a referral to their organisation. In selected remote and very remote regions, identified RAS organisations have the ability to clients for an assessment, without the need to rely on the My Aged Care contact centre to issue the referrals. This functionality is being managed by the Department of Health. Referrals for urgent service Clients who require additional or new services who have a previous assessment in My Aged Care will be referred to the assessment organisation that undertook the most recent assessment for review and to arrange these services. The contact centre is unable to issue referrals for services that were not previously identified on the support plan. Priority for Referrals A referral for assessment will include a priority rating that relates to the timing of the assessment and the urgency in which services are delivered to a client. A priority category is also assigned when a client is referred to services. The allocation of a priority category for a referral is based on a client’s level of function, the level of risk in relation to the care situation, and any other relevant concerns. The assessor is able to change a priority allocation that does not align with the guidance on priority for RAS and ACATs in Tables 1 and 2 below. For web-form referrals, the priority is automatically set to medium. The majority of support plan reviews are to be completed within 10 days noting that some review requests will be actioned more urgently than others. Where it is indicated on the referral that the review needs to happen within 10 days assessment organisations should prioritise these clients over others (see 10.6 Support Plan Review and New Assessment). Many timeliness measures relate to Key Performance Indicators (KPIs) and other performance measures (see 27 Reporting and Performance). RAS
Following a Home Support assessment, an outcome may be that the client needs to be referred to an ACAT for a Comprehensive Assessment (with the client’s consent) where it is identified the client has more complex needs that may better be met by services under the Act. Self-referrals ACATs are able to self-refer clients to their organisation. This is required in instances such as when the ACAT is assessing one client and at the assessment the assessor identifies that the partner requires an assessment. Currently the RAS are unable to self-refer, but may facilitate a referral with the client’s consent via the contact centre to issue a referral to their organisation. In selected remote and very remote regions, identified RAS organisations have the ability to clients for an assessment, without the need to rely on the My Aged Care contact centre to issue the referrals. This functionality is being managed by the Department of Health. Referrals for urgent service Clients who require additional or new services who have a previous assessment in My Aged Care will be referred to the assessment organisation that undertook the most recent assessment for review and to arrange these services. The contact centre is unable to issue referrals for services that were not previously identified on the support plan. Priority for Referrals A referral for assessment will include a priority rating that relates to the timing of the assessment and the urgency in which services are delivered to a client. A priority category is also assigned when a client is referred to services. The allocation of a priority category for a referral is based on a client’s level of function, the level of risk in relation to the care situation, and any other relevant concerns. The assessor is able to change a priority allocation that does not align with the guidance on priority for RAS and ACATs in Tables 1 and 2 below. For web-form referrals, the priority is automatically set to medium. The majority of support plan reviews are to be completed within 10 days noting that some review requests will be actioned more urgently than others. Where it is indicated on the referral that the review needs to happen within 10 days assessment organisations should prioritise these clients over others (see 10.6 Support Plan Review and New Assessment). Many timeliness measures relate to Key Performance Indicators (KPIs) and other performance measures (see 27 Reporting and Performance). RAS
my-aged-care-assessment-manual-june-2018-v1-1.docx