Computer Telephony Integration System Start Submission Timer Activity Timers Auditing Notification Customized Notifications Data Quality Check Continue to Phase Two: Examination Phase Two: Initiation Phase 12: Initiation Activities and Required Functionality Performed By Task Description Required CRM Functionality System and Score submitted data Scoring Eval Staff Auditing Predictive Analysis (BI) Eval Staff Validate Data Task Owner Assignment Assess for clarity and Serial/Parallel workflows completeness Checklists Check External Data Customized data capture Registries for Personalized bookmarks corroboration Web Services Integration Auditing Activity Timers Eval Staff & Contact application to resolve Email Applicant issues, omissions, questions, Customized Letter generation etc. VOIP integration/recording Document Management OCR SharePoint Integration Checklists Activity Timers WebChat Computer Telephony Integration QA If success (complete and accurate), continue to Activity Timers Exam Phase Email Customized Notification/ Alerts Letter Generation If failure (incomplete and exceeds timers), send Auditing withdrawal letter Activity Timers Reminders/Alerts
Computer Telephony Integration System Start Submission Timer Activity Timers Auditing Notification Customized Notifications Data Quality Check Continue to Phase Two: Examination Phase Two: Initiation Phase 12: Initiation Activities and Required Functionality Performed By Task Description Required CRM Functionality System and Eval Staff Score submitted data Scoring Auditing Predictive Analysis (BI) Eval Staff Validate Data Assess for clarity and completeness Check External Data Registries for corroboration Task Owner Assignment Serial/Parallel workflows Checklists Customized data capture Personalized bookmarks Web Services Integration Auditing Activity Timers Eval Staff & Applicant Contact application to resolve issues, omissions, questions, etc. Email Customized Letter generation VOIP integration/recording Document Management OCR SharePoint Integration Checklists Activity Timers WebChat Computer Telephony Integration If success (complete and accurate), continue to Exam Phase QA Activity Timers Email Customized Notification/ Alerts If failure (incomplete and exceeds timers), send withdrawal letter Letter Generation Auditing Activity Timers Reminders/Alerts
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