OPERATOR Position Description Position Overview The operator is primarily responsible for providing effective customer service for all New Mexico 811 customers by utilizing excellent, in-depth knowledge of company products (excavation tickets) and New Mexico Law (education of customer). Must provide customers with service, as outlined in the company’s policies and procedures. Position Responsibilities: Responsible for taking incoming requests and processing excavation tickets using the TelDig ticket management system, according to established company policies and procedures. Provide timely and accurate information via phones, email, web, and faxes. Work closely with the Customer Service Manager to resolve disputed items. Provide timely feedback to the company regarding service/system failures or customer concerns. Partner with team members to meet and exceed customer service expectations. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Time Management Strong customer orientation Excellent interpersonal and communication skills, listening skills Proficient computer skills, including: Microsoft Office products, use of Internet Be able to read a map and know cardinal directions develop entry level mapping skills – Strong team player Commitment to company values Must be able to: sit for a long period of time; hear / talk, use hands and fingers repetitively; effectively deal w/job stress, angry callers, upset customers; display time flexibility toward shifts as per work requirements. Become familiar and comply with ISO 9001:2008
OPERATOR Position Description Position Overview The operator is primarily responsible for providing effective customer service for all New Mexico 811 customers by utilizing excellent, in-depth knowledge of company products (excavation tickets) and New Mexico Law (education of customer). Must provide customers with service, as outlined in the company’s policies and procedures. Position Responsibilities: Responsible for taking incoming requests and processing excavation tickets using the TelDig ticket management system, according to established company policies and procedures. Provide timely and accurate information via phones, email, web, and faxes. Work closely with the Customer Service Manager to resolve disputed items. Provide timely feedback to the company regarding service/system failures or customer concerns. Partner with team members to meet and exceed customer service expectations. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Time Management Strong customer orientation Excellent interpersonal and communication skills, listening skills Proficient computer skills, including: Microsoft Office products, use of Internet Be able to read a map and know cardinal directions – develop entry level mapping skills Strong team player Commitment to company values Must be able to: sit for a long period of time; hear / talk, use hands and fingers repetitively; effectively deal w/job stress, angry callers, upset customers; display time flexibility toward shifts as per work requirements. Become familiar and comply with ISO 9001:2008
Operator-Position-Description-2.docx