15 - IT Support Responsibilities Responsibilities Lead/1st Contact Lead/2nd Contact Backup/2nd Contact Backup/3rd Contact () N/A N/A CMS IT Service <Lead/2nd contact Desk information> or 410-786-2580/800-562-1963 Tier 1 <Lead/1st contact information> <Lead/2nd contact <Backup/2nd contact <Backup/3rd contact information> information> information> Tier 2 <Lead/1st contact information> <Lead/2nd contact <Backup/2nd contact <Backup/3rd contact information> information> information> Tier 3 <Lead/1st contact information> <Lead/2nd contact <Backup/2nd contact <Backup/3rd contact information> information> information>
15 - IT Support Responsibilities Responsibilities Lead/1st Contact Lead/2nd Contact Backup/2nd Contact Backup/3rd Contact CMS IT Service Desk () or 410-786-2580/800-562-1963 <Lead/2nd contact information> N/A N/A Tier 1 <Lead/1st contact information> <Lead/2nd contact information> <Backup/2nd contact information> <Backup/3rd contact information> Tier 2 <Lead/1st contact information> <Lead/2nd contact information> <Backup/2nd contact information> <Backup/3rd contact information> Tier 3 <Lead/1st contact information> <Lead/2nd contact information> <Backup/2nd contact information> <Backup/3rd contact information>
operationsmaintenancemanual.docx