Anne Valsamis The Hills Shire Council Kiran Kelly The Hills Shire Council Kerrie McLeod Well Done Belinda Eccles Well Done Steven Pogorelec Willoughby City Council Cathie Mehl Wollongong City Council Peter Todd Wollongong City Council Sharyn Missingham Wollongong City Council Anthony Crimmings Woollahra Council 9.45am Meeting Opened 9:45am - Introduction and Welcome Pauline Webb Manager, Customer Service 10:00am City of Canada Bay Council, President NLGCSN welcomed attendees and outlined the day’s agenda. 10:00am - Scott Pedder, Executive Director Recent changes to the NSW Planning Portal 11:00am ePlanning Digital transformation of the NSW planning system • Caitlin Williams, ePlanning Team update Leader Outline recent changes to the NSW Planning • NSW Department of Planning and Portal Environment New tools and services planned for 2018 to • streamline planning processes and reduce costs Update of new regulations and guidelines • Designing the ePlanning solution to integrates • existing systems Facilitors Session: Pauline Webb Afterhours Service Levels 12:15pm Manager Customer Service, City of Canada Bay Council Lee Wear , Customer Service Coordinator, Camden Council - Anthony Crimmings, Manager Link to a resource: Presentation from Woollahra 12:30pm Customer Service Council Woollahra Council 12:30pm - Angela Hume, Manager Customer Pensioner Concessions Rebate Processes 12:45pm Experience, Penrith City Council 12:45pm - Executive Committee Executive Committee Update 2:30pm Site Tour Penrith Customer Serivce area
Anne Valsamis Kiran Kelly Kerrie McLeod Belinda Eccles Steven Pogorelec Cathie Mehl Peter Todd Sharyn Missingham Anthony Crimmings The Hills Shire Council The Hills Shire Council Well Done Well Done Willoughby City Council Wollongong City Council Wollongong City Council Wollongong City Council Woollahra Council 9.45am Meeting Opened 9:45am - 10:00am Introduction and Welcome Pauline Webb Manager, Customer Service City of Canada Bay Council, President NLGCSN welcomed attendees and outlined the day’s agenda. 10:00am - 11:00am Scott Pedder, Executive Director ePlanning Caitlin Williams, ePlanning Team Leader NSW Department of Planning and Environment Recent changes to the NSW Planning Portal • Digital transformation of the NSW planning system update • Outline recent changes to the NSW Planning Portal • New tools and services planned for 2018 to streamline planning processes and reduce costs • Update of new regulations and guidelines • Designing the ePlanning solution to integrates existing systems Facilitors Session: Pauline Webb Manager Customer Service, City of Canada Bay Council Lee Wear , Customer Service Coordinator, Camden Council Afterhours Service Levels 12:15pm - 12:30pm Anthony Crimmings, Manager Customer Service Woollahra Council Link to a resource: Presentation from Woollahra Council 12:30pm - 12:45pm Angela Hume, Manager Customer Experience, Penrith City Council Pensioner Concessions Rebate Processes 12:45pm - 2:30pm Executive Committee Executive Committee Update Site Tour Penrith Customer Serivce area
NLGCSN-Penrith-Meeting-Minutes.docx