receipt of program materials. Task 3: Facilitate the transmission of technical information related to the development of safety and health training programs for hazardous workers and emergency responders through web site development and maintenance. Task Deliverable Performance Indicator Acceptable Quality Monitoring 3 Level Method Web site Web site is accessible Meet all Government Project Officer Development and and user friendly and and agency specific monitoring; Maintenance supports the presence requirements. Only Feedback of the NIEHS WETP. minor edits required from users. Maintains web site. 10% of the time. Update web site on a weekly basis, incorporate new material provided by the WETB staff, Clearinghouse staff, awardees, and content experts. Help Desk Knowledge of Provide timely, Project Officer electronic resources, appropriate, and useful monitoring; technical information in support. No more than Awardees and safety and health 2 valid complaints general public resources, and the during the month. satisfaction is online curricula catalog measure for the purpose of through providing assistance to limited awardee and the validated general public. customer complaints. Program Materials Materials presented in Only edits required Deliverable; attractive, readable, 10% of the time. Project Officer highly informative monitoring format readily and direct accessible to the feedback from general public. involved. Weekly Digital Post the weekly Only minor edits Project Officer Newsbrief HAZWOPER required 10% of the monitoring; Newsbrief and activity time; post by specified Deliverable report on the Web Site deadline. in an attractive, readable, highly informative format.
receipt of program materials. Task 3: Facilitate the transmission of technical information related to the development of safety and health training programs for hazardous workers and emergency responders through web site development and maintenance. Task 3 Deliverable Performance Indicator Acceptable Quality Level Monitoring Method Web site Development and Maintenance Web site is accessible and user friendly and supports the presence of the NIEHS WETP. Maintains web site. Update web site on a weekly basis, incorporate new material provided by the WETB staff, Clearinghouse staff, awardees, and content experts. Meet all Government and agency specific requirements. Only minor edits required 10% of the time. Project Officer monitoring; Feedback from users. Help Desk Knowledge of electronic resources, technical information in safety and health resources, and the online curricula catalog for the purpose of providing assistance to awardee and the general public. Provide timely, appropriate, and useful support. No more than 2 valid complaints during the month. Project Officer monitoring; Awardees and general public satisfaction is measure through limited validated customer complaints. Program Materials Materials presented in attractive, readable, highly informative format readily accessible to the general public. Only edits required 10% of the time. Deliverable; Project Officer monitoring and direct feedback from involved. Weekly Digital Newsbrief Post the weekly HAZWOPER Newsbrief and activity report on the Web Site in an attractive, readable, highly informative format. Only minor edits required 10% of the time; post by specified deadline. Project Officer monitoring; Deliverable
OperationalNIHTrainingandWebSupportSOW.docx