After completing a visit, and before leaving the site, the monitors will provide an exit interview with appropriate representatives of the contractor. Monitors will prepare the exit agenda and submit it to the Quality Manager before the exit interview to allow the monitors time to discuss potential findings with the Quality Manager. In the exit interview, the monitors will share areas of non-compliance found and may offer comments and suggestions on operations. Monitors will not direct contractor staff, will not provide a preliminary rating and will not provide technical assistance. If a request for technical assistance is made by the contractor, monitors will notify the Quality Manager and the contractor’s assigned Contract Manager. Quality Improvement Reviews The quality improvement team will provide the information from the review to the Quality Manager. The information will be included in the annual report issued. Reporting and Corrective Action Section 10 of these Standards and Guidelines describes the reporting process. Section 11 describes the process for corrective action resulting from monitoring. Equal Opportunity and Accessibility Reviews H-GAC conducts equal opportunity and accessibility reviews in accordance with state and federal accessibility standards as well as guidelines issued by the applicable funding source and the Texas Workforce Commission. Scope At once a year H-GAC will evaluate service accessibility and physical accessibility for the following, as appropriate: H-GAC offices, contractor administrative offices, Workforce Solutions service points and support units, Adult Education providers, and special project contractor sites. Risk Assessment At the beginning of each program year, the Equal Opportunity Officer will perform an annual risk assessment to determine the scheduling order for equal opportunity and accessibility reviews. The risk assessment will take into consideration results from previous years’ reviews, facility additions or changes, and discrimination complaints.
After completing a visit, and before leaving the site, the monitors will provide an exit interview with appropriate representatives of the contractor. Monitors will prepare the exit agenda and submit it to the Quality Manager before the exit interview to allow the monitors time to discuss potential findings with the Quality Manager. In the exit interview, the monitors will share areas of non-compliance found and may offer comments and suggestions on operations. Monitors will not direct contractor staff, will not provide a preliminary rating and will not provide technical assistance. If a request for technical assistance is made by the contractor, monitors will notify the Quality Manager and the contractor’s assigned Contract Manager. Quality Improvement Reviews The quality improvement team will provide the information from the review to the Quality Manager. The information will be included in the annual report issued. Reporting and Corrective Action Section 10 of these Standards and Guidelines describes the reporting process. Section 11 describes the process for corrective action resulting from monitoring. Equal Opportunity and Accessibility Reviews H-GAC conducts equal opportunity and accessibility reviews in accordance with state and federal accessibility standards as well as guidelines issued by the applicable funding source and the Texas Workforce Commission. Scope At once a year H-GAC will evaluate service accessibility and physical accessibility for the following, as appropriate: H-GAC offices, contractor administrative offices, Workforce Solutions service points and support units, Adult Education providers, and special project contractor sites. Risk Assessment At the beginning of each program year, the Equal Opportunity Officer will perform an annual risk assessment to determine the scheduling order for equal opportunity and accessibility reviews. The risk assessment will take into consideration results from previous years’ reviews, facility additions or changes, and discrimination complaints.
Monitoring-and-Oversight-Standards-and-Guidelines.docx