Body will accredit providers to SSC NASSCOM offer the qualification. Presently, Accreditation is not prescribed; affiliation is one of the models. Occupation(s) to which the Customer Relationship Management (CRM) qualification gives access Proposed of the qualification in 5 the NSQF. Notional Learning Hours 400 hours approx. (customisable as per learner background) Entry requirements / Graduate degree/ diploma in any discipline recommendations. Progression from the qualification. As shown in the career map (attachment sl.no. 4) - Response to market forces for RPL Planned arrangements for RPL. - RPL assessments will be the same as our normal assessments. - MOUs / Agreement in place for institutions, Retail is work in progress Formal structure of the qualification Estimated size Title of unit or other component Mandatory (learning Level Optional (include any identification code used) hours) SSC/N3003 ( Deal remotely with customer queries) 200 SSC/N9001 ( Manage your work to meet requirements) Mandatory 50 SSC/N9002 (Work effectively with colleagues ) Mandatory 50 (Maintain a healthy, safe and secure working Mandatory 25 5 environment) (Provide data/information in standard Mandatory 50 formats) SSC/N9005 (Develop your knowledge, skills and Mandatory 25 competence) Please attach any document giving further detail about the structure of the qualification eg a Curriculum or – Qualification Pack. Give details of the document here: Qualification Pack (attachment Sl no. 3) SECTION 1 ASSESSMENT Name of assessment body: If will be more than one assessment body for this qualification, give details. - SSC NASSCOM is the assessment body, which affiliates assessment providers. Will the assessment body be responsible for RPL assessment? Give details of how RPL assessment for the qualification will be carried out and quality assured. Yes. It is online, objective evaluation in a highly secure and proctored environment. RPL assessments will be the same as our normal assessments. All procedures followed will be similar to the normal assessment methodology. Issuance of the qualification will be through the centralise SDMS (NSDC).
Body will accredit providers to offer the qualification. SSC NASSCOM Presently, Accreditation is not prescribed; affiliation is one of the models. Occupation(s) to which the qualification gives access Customer Relationship Management (CRM) Proposed of the qualification in the NSQF. 5 Notional Learning Hours 400 hours approx. (customisable as per learner background) Entry requirements / recommendations. Graduate degree/ diploma in any discipline Progression from the qualification. As shown in the career map (attachment sl.no. 4) Planned arrangements for RPL. - Response to market forces for RPL - RPL assessments will be the same as our normal assessments. - MOUs / Agreement in place for institutions, Retail is work in progress Formal structure of the qualification Title of unit or other component (include any identification code used) Optional Estimated size (learning hours) Level SSC/N3003 ( Deal remotely with customer queries) Mandatory 200 5 SSC/N9001 ( Manage your work to meet requirements) Mandatory 50 SSC/N9002 (Work effectively with colleagues ) Mandatory 50 (Maintain a healthy, safe and secure working environment) Mandatory 25 (Provide data/information in standard formats) Mandatory 50 SSC/N9005 (Develop your knowledge, skills and competence) Mandatory 25 Please attach any document giving further detail about the structure of the qualification – eg a Curriculum or Qualification Pack. Give details of the document here: Qualification Pack (attachment Sl no. 3) SECTION 1 ASSESSMENT Name of assessment body: If will be more than one assessment body for this qualification, give details. - SSC NASSCOM is the assessment body, which affiliates assessment providers. Will the assessment body be responsible for RPL assessment? Give details of how RPL assessment for the qualification will be carried out and quality assured. Yes. It is online, objective evaluation in a highly secure and proctored environment. RPL assessments will be the same as our normal assessments. All procedures followed will be similar to the normal assessment methodology. Issuance of the qualification will be through the centralise SDMS (NSDC).
NSQF_-_SIMPLIFIED_QF_SSC_Q2201_V3.docx