Available Concessions in each Jurisdiction Eligibility criteria for each concession vary between jurisdictions. Generally to receive a concession the customer must hold a concession card such as the Health Care Card, and/or receive a Centrelink pension Table Concessions in each jurisdiction Concession NSW Vic Qld SA WA Tas ACT NT type General Electricity Yes Yes Yes Yes Yes Yes Yes rebate/concession For General eligible concession/rebate concession to concession card cardholders holders. Electricity life Yes Yes Yes Yes Yes Yes support A monthly Provides assistance concession to customers with for eligible life support customers machines at home Medical Yes Cooling Yes, for Yes eligible cooling/heating low Assist in heating income and/or cooling customers for those unable to regulate body temperature Air conditioning Not In rebate available limited areas Off-peak Yes 13% Not – concession on off peak available component Concession on component Transfer Fee Yes on Not waiver change of available occupancy Waives change fees on moving house Winter Energy Yes 17.5 Not Heating – on winter available allowance Paid between May bills and November? Non mains rebate also available Service to Yes Not Yes – property charge available Reduces the supply charge for low volume Emergency Yes Yes Yes, Yes Yes Yes payment assistance payment for eligible low
Available Concessions in each Jurisdiction Eligibility criteria for each concession vary between jurisdictions. Generally to receive a concession the customer must hold a concession card such as the Health Care Card, and/or receive a Centrelink pension Table Concessions in each jurisdiction Concession type NSW Vic Qld SA WA Tas ACT NT General Electricity rebate/concession General concession/rebate to concession cardholders Yes Yes For eligible concession card holders. Yes Yes Yes Yes Yes Electricity life support Provides assistance to customers with life support machines at home Yes Yes Yes A monthly concession for eligible customers Yes Yes Yes Medical cooling/heating Assist in heating and/or cooling for those unable to regulate body temperature Yes Cooling Yes, for eligible low income customers Yes Air conditioning rebate Not available In limited areas Off-peak concession Concession on component Yes – 13% on off peak component Not available Transfer Fee waiver Waives change fees on moving house Yes on change of occupancy Not available Winter Energy Paid between May and November? Yes – 17.5 on winter bills Non mains rebate also available Not available Heating allowance Service to property charge Reduces the supply charge for low volume Yes – Not available Yes Emergency payment assistance Yes Yes Yes, payment for eligible low Yes Yes Yes
National-Smart-Meter-Customer-Protections-EMRWG-FINAL.docx