CARE We will always: Reviewed by At the end of June 2014 the 6 HONs/Matron position is as follows: Direct patient care is what Put patients first • monthly determines the quality of Utilising the feedback Treat patients with dignity and respect and deliver care in a kind, • service our nurses and from our patients to compassionate and respectful way and be sensitive to people’s choices improve care midwives provide to our Develop relationships with our patients that involve better listening and Patient stories at Board • patients and will be the one decision-making decision about me without me” Complaints reviewed – “no aspect of their experience that being fed back at Continue to support the National Dementia Strategy to improve care to will live long in their memory. • inductions and training this growing group of patients Nursing Assistant training Deliver care which meets the individual needs of all our patients, including: being reviewed as to • single-sex accommodation; adequate food and drink; effective pain regular updates management; always considering inclusivity and personalisation Encourage our inpatients to use the real time patient feedback • available to them to enable us to respond to any of their worries and fears immediately.
CARE Direct patient care is what determines the quality of service our nurses and midwives provide to our patients and will be the one aspect of their experience that will live long in their memory. We will always: • Put patients first • Treat patients with dignity and respect and deliver care in a kind, compassionate and respectful way and be sensitive to people’s choices • Develop relationships with our patients that involve better listening and decision-making – “no decision about me without me” • Continue to support the National Dementia Strategy to improve care to this growing group of patients • Deliver care which meets the individual needs of all our patients, including: single-sex accommodation; adequate food and drink; effective pain management; always considering inclusivity and personalisation • Encourage our inpatients to use the real time patient feedback available to them to enable us to respond to any of their worries and fears immediately. Reviewed by HONs/Matron monthly At the end of June 2014 the 6 position is as follows: Utilising the feedback from our patients to improve care Patient stories at Board Complaints reviewed being fed back at inductions and training Nursing Assistant training being reviewed as to regular updates
nursing_and_midwifery_strategy_update_aug_14.docx