another SP access points. Highlight coverage per country. 16 Cash in/Cash Details on liquidity 90 out Liquidity management at the Controls cash in/cash out access points (agents) Customer Service/Training: Corporate 50 – 17 Training for Details on the 5 training provided to organisation staff on the system 18 Technical Details on the 20 Support/Service service provider's support availability, Agreements monitoring, measurement, and reporting of technical support services 19 Disbursement Details on dispute 25 Troubleshooting resolution process and process for return of funds not received or collected by recipients as well as other trouble shooting scenarios. Customer Service/Training: End User (payee) 80 – 20 Training for end Details on training 30 users (if any) provided to (recipients) the end user (payees). 21 Technical Details on the 30 Support service provider's customer service and support availability and standards. 22 Recipient Details on who is 20 Troubleshooting responsible for troubleshooting transaction problems encountered by payees. Data Privacy/Security/Service Provider Internal Controls - 80
another SP access points. Highlight coverage per country. 16 Cash in/Cash out Liquidity Controls Details on liquidity management at the cash in/cash out access points (agents) 90 Customer Service/Training: Corporate – 50 17 Training for Details on the training provided to organisation staff on the system 5 18 Technical Support/Service Agreements Details on the service provider's support availability, monitoring, measurement, and reporting of technical support services 20 19 Disbursement Troubleshooting Details on dispute resolution process and process for return of funds not received or collected by recipients as well as other trouble shooting scenarios. 25 Customer Service/Training: End User (payee) – 80 20 Training for end users (recipients) Details on training (if any) provided to the end user (payees). 30 21 Technical Support Details on the service provider's customer service and support availability and standards. 30 22 Recipient Troubleshooting Details on who is responsible for troubleshooting transaction problems encountered by payees. 20 Data Privacy/Security/Service Provider Internal Controls - 80
170816-detailed-table-of-contents.docx