validated customer complaints. 4. Performance Measurement. Performance will be measured in accordance with the following table: Performance Performance Surveillance Frequency Acceptable Element Requirement Method Quality Level Contractor QC activities, Inspection by As Required for 100% Quality Control inspections, and the COR corrective Compliance with Plan corrective actions Quarterly for actions. the contractor completed as overall QC plan. required by the activities. plan. Contract Contract Inspection by 100% inspection >95% of deliverables the of all contract deliverables Deliverables furnished as deliverables. submitted timely COR prescribed in the and without PWS, attachments, rework required. Task Orders, etc., as applicable. Overall Contract Overall contract Assessment by Annual All performance performance of the COR elements rated Performance sufficient quality to Satisfactory (or earn a Satisfactory higher) (or higher) rating in the COR’s annual report on Contractor Performance Invoicing Monthly invoices Review & Monthly 100% accuracy per contract acceptance of procedures are the invoice timely and accurate. If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.
validated customer complaints. 4. Performance Measurement. Performance will be measured in accordance with the following table: Performance Element Performance Requirement Surveillance Method Frequency Acceptable Quality Level Contractor Quality Control Plan QC activities, inspections, and corrective actions completed as required by the plan. Inspection by the COR Quarterly for overall QC activities. As Required for corrective actions. 100% Compliance with the contractor plan. Contract Deliverables Contract deliverables furnished as prescribed in the PWS, attachments, Task Orders, etc., as applicable. Inspection by the COR 100% inspection of all contract deliverables. >95% of deliverables submitted timely and without rework required. Overall Contract Performance Overall contract performance of sufficient quality to earn a Satisfactory (or higher) rating in the COR’s annual report on Contractor Performance Assessment by the COR Annual All performance elements rated Satisfactory (or higher) Invoicing Monthly invoices per contract procedures are timely and accurate. Review & acceptance of the invoice Monthly 100% accuracy If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.
N0018917S1841_DTS_PWS_Final.docx