KLOE 6: Are practitioners aware of the LSCB dispute resolution procedures and use these effectively? What are we well? What needs to happen? There is clear accessible information Briefings of what tools are available about the procedures and process (already taking place) are all – available on the LSCB website. practitioners aware of this and is the The form and the questions are message about this being useful to promote discussion. communicated? People understand the process. resolution’ is not embedded ‘Dispute Dispute resolution helps people to terminology so this needs – discuss and communicate their promoting. concerns and therefore there is less Wider training and dispersion of need for a formal process. message in order to empower Improving the knowledge and the practitioners to be actively involved view of other agencies. and challenge. Task all leaders and managers to take What are we worried about? the procedure back to their agencies and share this with practitioners. People do not know where to locate Work towards an understanding of the it. Practitioners need to use this dispute resolution procedure not as personal or defensive, but instead as appropriately and not for personal grievances. encouraging conversations and challenge. needs to be an understanding of More transparency and access to the dispute resolution procedure across all sectors, e.g. the VCS. different social care teams. Provide or publish examples of Understanding the language – resolution’. challenging conversations that have ‘dispute had a positive impact. Inconsistent responses or conflicting Publicising this procedure across information from the same agency. services (e.g. newsletters). Making sure that all practitioners know that they can access the dispute resolution procedure on the LSCB website in the Practitioners’ Tool Box. Appendix 3 Solihull LSCB Case Audit Toolkit 2016-2017 –
KLOE 6: Are practitioners aware of the LSCB dispute resolution procedures and use these effectively? What are we well? There is clear accessible information about the procedures and process available on the LSCB website. The form and the questions are useful to promote discussion. People understand the process. Dispute resolution helps people to discuss and communicate their concerns and therefore there is less need for a formal process. Improving the knowledge and the view of other agencies. What needs to happen? Briefings of what tools are available (already taking place) – are all practitioners aware of this and is the message about this being communicated? ‘Dispute resolution’ is not embedded terminology – so this needs promoting. Wider training and dispersion of message in order to empower practitioners to be actively involved and challenge. Task all leaders and managers to take the procedure back to their agencies and share this with practitioners. Work towards an understanding of the dispute resolution procedure not as personal or defensive, but instead as encouraging conversations and challenge. More transparency and access to different social care teams. Provide or publish examples of challenging conversations that have had a positive impact. Publicising this procedure across services (e.g. newsletters). Making sure that all practitioners know that they can access the dispute resolution procedure on the LSCB website in the Practitioners’ Tool Box. What are we worried about? People do not know where to locate it. Practitioners need to use this appropriately and not for personal grievances. needs to be an understanding of the dispute resolution procedure across all sectors, e.g. the VCS. Understanding the language – ‘dispute resolution’. Inconsistent responses or conflicting information from the same agency. Appendix 3 – Solihull LSCB Case Audit Toolkit 2016-2017
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