Neighbourhood Officer Person Specification 1 Education and Qualification Essential Desirable 1.1 5 GCSE’s, Grades A-C, including English & Maths 2 Knowledge and Experience 2.1 At least 2 years’ experience working in a public sector or commercial setting. 2.2 Experience of managing neighbourhoods, tenancies, leases and undertaking enforcement actions. 2.3 Experience of leading, involving residents and managing an Estate or Neighbourhood. 2.3 Knowledge of Housing and associated legislation including health and safety and Welfare Reform 2.4 Experience of working with a diverse customer base and addressing individual need. 2.5 Experience of managing low level and complex ASB cases. 2.6 Experience of investigating and recovering properties subject to tenancy fraud. 3 Skills and Ability 3.1 Ability to plan, organise and prioritise workload. 3.2 Excellent communication skills (verbal and written) 3.3 Ability to build effective relationships internally and externally 3.4 Ability to understand /follow policies, processes and procedures 3.5 Aptitude for IT and in particular Word, Excel and Housing Management software. 4 Behavioural Competencies 4.1 Awareness of the impact and appropriateness of own personal communication style 4.2 Passionate about service delivery 4.3 Deadline focused 4.4 Flexible and adaptable with positive do’ attitude ‘can 4.5 Open and honest, with a strong sense of integrity 4.6 Self-motivated, with high levels of energy and drive 4.7 A team player 5 Commitment / Other 5.1 The post holder must demonstrate commitment to Mount Green’s values and show willingness to go the extra mile when needed. 5.2 The post holder must be able to work outside of normal working hours on some occasions 5.3 The post holder must at all time operate within Mount Green’s policies and take responsibility for health & safety, equality, diversity & inclusion and data protection within their area.
Neighbourhood Officer Person Specification 1 Education and Qualification Essential Desirable 1.1 5 GCSE’s, Grades A-C, including English & Maths 2 Knowledge and Experience 2.1 At least 2 years’ experience working in a public sector or commercial setting. 2.2 Experience of managing neighbourhoods, tenancies, leases and undertaking enforcement actions. 2.3 Experience of leading, involving residents and managing an Estate or Neighbourhood. 2.3 Knowledge of Housing and associated legislation including health and safety and Welfare Reform 2.4 Experience of working with a diverse customer base and addressing individual need. 2.5 Experience of managing low level and complex ASB cases. 2.6 Experience of investigating and recovering properties subject to tenancy fraud. 3 Skills and Ability 3.1 Ability to plan, organise and prioritise workload. 3.2 Excellent communication skills (verbal and written) 3.3 Ability to build effective relationships internally and externally 3.4 Ability to understand /follow policies, processes and procedures 3.5 Aptitude for IT and in particular Word, Excel and Housing Management software. 4 Behavioural Competencies 4.1 Awareness of the impact and appropriateness of own personal communication style 4.2 Passionate about service delivery 4.3 Deadline focused 4.4 Flexible and adaptable with positive ‘can do’ attitude 4.5 Open and honest, with a strong sense of integrity 4.6 Self-motivated, with high levels of energy and drive 4.7 A team player 5 Commitment / Other 5.1 The post holder must demonstrate commitment to Mount Green’s values and show willingness to go the extra mile when needed. 5.2 The post holder must be able to work outside of normal working hours on some occasions 5.3 The post holder must at all time operate within Mount Green’s policies and take responsibility for health & safety, equality, diversity & inclusion and data protection within their area.
Neighbourhood%20Officer%20JD.docx