OnLink technology works with Microsoft Lync Server 2010 to provide MetalForming customers with technical services at the speed of light. as needed to repair the can produce results that no equipment. words can describe. Using video Business Needs to show a malformed part Metal roofing companies and In addition to the machine client, accelerates the troubleshooting metal component manufacturers the OnLink family has expanded process. With the desktop share need automated machinery that to include OnLink Live!, OnLink feature, technicians at functions with minimal Agent, and OnLink Monitoring. MetalForming can see machine nonproductive downtime. They The OnLink Live! client is a parameters firsthand and make also require real-time monitoring Microsoft Silverlight 4 web changes as needed. to ensure a high level of application that MetalForming performance. uses to quickly demonstrate Customers who purchase the Solution machine capabilities through live onsite system can communicate audio and video to prospective with remote factories via VoIP To meet its customers’ customers. The Agent and and monitor factory floors using requirements, MetalForming Monitoring clients are part of a video to resolve production offers OnLink. Using Microsoft total solution package offered to problems before they affect the Lync Server 2010, the company larger customers with multiple bottom line. takes advantage of unified locations. communications to bring immediate technical services An onsite Lync Server 2010 directly to the customer’s machines. This eliminates the system enables unified communications connectivity need to dispatch a technician onsite, which saves the customer and monitoring at the customer’s central location, time and money. giving the customer total control of its manufacturing plants. The OnLink machine client is embedded in the machine’s Benefits control software. It launches the Lync Server 2010 conversation OnLink saves time and money on window at the push of a button, machine repairs compared with connecting directly to an OnLink onsite service calls. Response response group and technicians. time goes from days to minutes, Once connected the technician is helping customers get back into able to speak with the machine production as fast as possible. operator and escalate to video or desktop share and remote control In the world of metal part fabrication, an inaccurate process
OnLink technology works with Microsoft Lync Server 2010 to provide MetalForming customers with technical services at the speed of light. Business Needs Metal roofing companies and metal component manufacturers need automated machinery that functions with minimal nonproductive downtime. They also require real-time monitoring to ensure a high level of performance. Solution To meet its customers’ requirements, MetalForming offers OnLink. Using Microsoft Lync Server 2010, the company takes advantage of unified communications to bring immediate technical services directly to the customer’s machines. This eliminates the need to dispatch a technician onsite, which saves the customer time and money. The OnLink machine client is embedded in the machine’s control software. It launches the Lync Server 2010 conversation window at the push of a button, connecting directly to an OnLink response group and technicians. Once connected the technician is able to speak with the machine operator and escalate to video or desktop share and remote control as needed to repair the equipment. In addition to the machine client, the OnLink family has expanded to include OnLink Live!, OnLink Agent, and OnLink Monitoring. The OnLink Live! client is a Microsoft Silverlight 4 web application that MetalForming uses to quickly demonstrate machine capabilities through live audio and video to prospective customers. The Agent and Monitoring clients are part of a total solution package offered to larger customers with multiple locations. An onsite Lync Server 2010 system enables unified communications connectivity and monitoring at the customer’s central location, giving the customer total control of its manufacturing plants. Benefits OnLink saves time and money on machine repairs compared with onsite service calls. Response time goes from days to minutes, helping customers get back into production as fast as possible. In the world of metal part fabrication, an inaccurate process can produce results that no words can describe. Using video to show a malformed part accelerates the troubleshooting process. With the desktop share feature, technicians at MetalForming can see machine parameters firsthand and make changes as needed. Customers who purchase the onsite system can communicate with remote factories via VoIP and monitor factory floors using video to resolve production problems before they affect the bottom line.
MetalForming_Onlink_Final.docx