“Before Dynamics NAV, our back office was really stretched,” says Grocott. “Now “Now that they’ve had the system in we have a significant competitive place and can see what it can do, they’re advantage – especially with regard to in a position to add more customisation “They scalability.” around the edges,” says Pickard. want to explore other tools they can Scaling to meet disaster deploy and integrate that will increase This increased ability to was their competitive advantage, which is a emphatically demonstrated just months nice position for any business to be in.” after deployment. In March 2010, Microsoft Dynamics Melbourne was battered by a fierce hailstorm. Hailstones, up to 10 Microsoft Dynamics is a line of centimetres in diameter, pelted the city integrated, adaptable business and surrounding area, causing hundreds management solutions that enables you of millions of dollars in damage to and your people to make business homes, cars and businesses. Tens of decisions with greater confidence. thousands of windows were smashed Microsoft Dynamics works like familiar and in the days following the storm, Microsoft software such as Microsoft insurance customers lodged more than Office, which means less of a learning 40,000 claims worth around $500 million. curve for your people, so they can get up and running quickly and focus on what’s "The storm created unprecedented most important. And because it is from demand for emergency glazing. We were Microsoft, it easily works with the handling three-and-a-half times our systems that your company already has usual level of business but at no stage implemented. By automating and did we start generating a backlog. Our streamlining financial, customer new system coped. Of course, our people relationship, and supply chain processes, put in a lot of time, but we wouldn’t have Microsoft Dynamics brings together been so successful if we didn’t have an people, processes, and technologies, automated system underpinning what increasing the productivity and was happening on the front line.” effectiveness of your business, and helping you drive business success. Sound strategic investment Grocott says that seeing how For more information about Microsoft Microsoft Dynamics NAV helped Express Dynamics, go to: Glass manage this dramatic spike in www.microsoft.com/dynamics demand, he was convinced the company had made a sound decision and had received an excellent return on its investment. Furthermore, the company is likely to invest in further adaptations and customisations.
“Before Dynamics NAV, our back office was really stretched,” says Grocott. “Now we have a significant competitive advantage – especially with regard to scalability.” Scaling to meet disaster This increased ability to was emphatically demonstrated just months after deployment. In March 2010, Melbourne was battered by a fierce hailstorm. Hailstones, up to 10 centimetres in diameter, pelted the city and surrounding area, causing hundreds of millions of dollars in damage to homes, cars and businesses. Tens of thousands of windows were smashed and in the days following the storm, insurance customers lodged more than 40,000 claims worth around $500 million. "The storm created unprecedented demand for emergency glazing. We were handling three-and-a-half times our usual level of business but at no stage did we start generating a backlog. Our new system coped. Of course, our people put in a lot of time, but we wouldn’t have been so successful if we didn’t have an automated system underpinning what was happening on the front line.” Sound strategic investment Grocott says that seeing how Microsoft Dynamics NAV helped Express Glass manage this dramatic spike in demand, he was convinced the company had made a sound decision and had received an excellent return on its investment. Furthermore, the company is likely to invest in further adaptations and customisations. “Now that they’ve had the system in place and can see what it can do, they’re in a position to add more customisation around the edges,” says Pickard. “They want to explore other tools they can deploy and integrate that will increase their competitive advantage, which is a nice position for any business to be in.” Microsoft Dynamics Microsoft Dynamics is a line of integrated, adaptable business management solutions that enables you and your people to make business decisions with greater confidence. Microsoft Dynamics works like familiar Microsoft software such as Microsoft Office, which means less of a learning curve for your people, so they can get up and running quickly and focus on what’s most important. And because it is from Microsoft, it easily works with the systems that your company already has implemented. By automating and streamlining financial, customer relationship, and supply chain processes, Microsoft Dynamics brings together people, processes, and technologies, increasing the productivity and effectiveness of your business, and helping you drive business success. For more information about Microsoft Dynamics, go to: www.microsoft.com/dynamics
MS_CaseStudy_ExpressGlass_FINAL.docx