Service Provided to All Do Agencies Receive Agencies? Service Automatically or Via Service Request? Infrastructure as a Service (IaaS) All Agencies Service Request EDC Services EDC Services: Service Request All Agencies Service Request Status Platform as a Service (PaaS) Campus Wireless All Agencies Service Request Enterprise Business Intelligence All Agencies Service Request (Business Objects) Enterprise Messaging Based on CUPPS All Agencies Provisioning Policies Global Managed File Transfer All Agencies Service Request (MFT) Kofax Enterprise E-Fax All Agencies Service Request ListServ All Agencies Service Request SAP Learning Solution All Agencies Automatically –LSO SharePoint Online All Agencies Service Request SharePoint 2013 On-Premises All Agencies Service Request Shared Service Virtual Desktop Services All Agencies Service Request VMware Licensing Resident – All Agencies Service Request Consultant Service Voice & Unified Communications Division (V/UCD) for Enterprise All Agencies Service Request Call Center Services (ECCS) – Genesys & Unified Communications Division (V/UCD) for Enterprise All Agencies Service Request Cisco WebEx Platforms Voice & Unified Communications Division (V/UCD) for Enterprise All Agencies Automatically Mobile Management Service (EMMS) AirWatch – Voice & Unified Communications Division (V/UCD) for Enterprise All Agencies Service Request Verizon/Unify Platforms Web Map Hosting All Agencies Service Request Professional Services
Service Provided to All Agencies? Do Agencies Receive Service Automatically or Via Service Request? Infrastructure as a Service (IaaS) EDC Services All Agencies Service Request EDC Services: Service Request Status All Agencies Service Request Platform as a Service (PaaS) Campus Wireless All Agencies Service Request Enterprise Business Intelligence (Business Objects) All Agencies Service Request Enterprise Messaging All Agencies Based on CUPPS Provisioning Policies Global Managed File Transfer (MFT) All Agencies Service Request Kofax Enterprise E-Fax All Agencies Service Request ListServ All Agencies Service Request SAP Learning Solution –LSO All Agencies Automatically SharePoint Online All Agencies Service Request SharePoint 2013 On-Premises Shared Service All Agencies Service Request Virtual Desktop Services All Agencies Service Request VMware Licensing – Resident Consultant Service All Agencies Service Request Voice & Unified Communications Division (V/UCD) for Enterprise Call Center Services (ECCS) – Genesys All Agencies Service Request & Unified Communications Division (V/UCD) for Enterprise Cisco WebEx Platforms All Agencies Service Request Voice & Unified Communications Division (V/UCD) for Enterprise Mobile Management Service (EMMS) – AirWatch All Agencies Automatically Voice & Unified Communications Division (V/UCD) for Enterprise Verizon/Unify Platforms All Agencies Service Request Web Map Hosting All Agencies Service Request Professional Services
OA-OIT-Service-Catalog.docx