Changes that can be requested via an MFN-2 NOC trouble ticket will be completed within two hours of creation of the ticket for the list provided in the tables below. Exception to the two hour change completion is noted below. 6.41. MFN-2 Managed Option ORDER REQUIRED MFN-2 TROUBLE MFN-2 MANAGED (CSAB) TICKET ESTABLISH CHANGE ESTABLISH CHANGE MFN-2 ELEMENTS AND FEATURES NEW EXISTING NEW EXISTING LAN IP addressing maintained by DMS Yes Yes No No LAN IP addressing provided by agency No No Yes* Yes* VRF Type Private, Common, and Public or – Yes Yes No No VRF-Lite Encryption (Static) Yes No No Yes Dynamic VPN Tunnels Yes No No Yes Non-IP Traffic Yes No No Yes Multicast Yes No No Yes Vendor Managed CPE Yes Yes No No Customer Managed CPE Yes Yes No No ACL, DHCP, and LAN Routing Protocols ** ** ** ** IOS Firewall Yes No No Yes Firewall Services (Embedded) Yes No No Yes QoS type Voice, Video, Application Yes No No Yes – NAT Yes No No Yes IP Helper Address (add/change) No No Yes Yes LAN Interface Settings (Speed, Duplex, VLAN No No Yes Yes changes) IP Accounting (Troubleshooting Aid) No No Yes Yes Route Cache Flow (Troubleshooting Aid) No No Yes Yes Add Static Route No No Yes Yes DNS Record Update No No Yes Yes Table 6.42. Customer Managed Option
Changes that can be requested via an MFN-2 NOC trouble ticket will be completed within two hours of creation of the ticket for the list provided in the tables below. Exception to the two hour change completion is noted below. 6.41. MFN-2 Managed Option MFN-2 MANAGED ORDER REQUIRED (CSAB) MFN-2 TROUBLE TICKET MFN-2 ELEMENTS AND FEATURES ESTABLISH NEW CHANGE EXISTING ESTABLISH NEW CHANGE EXISTING LAN IP addressing maintained by DMS Yes Yes No No LAN IP addressing provided by agency No No Yes* Yes* VRF Type – Private, Common, and Public or VRF-Lite Yes Yes No No Encryption (Static) Yes No No Yes Dynamic VPN Tunnels Yes No No Yes Non-IP Traffic Yes No No Yes Multicast Yes No No Yes Vendor Managed CPE Yes Yes No No Customer Managed CPE Yes Yes No No ACL, DHCP, and LAN Routing Protocols ** ** ** ** IOS Firewall Yes No No Yes Firewall Services (Embedded) Yes No No Yes QoS type – Voice, Video, Application Yes No No Yes NAT Yes No No Yes IP Helper Address (add/change) No No Yes Yes LAN Interface Settings (Speed, Duplex, VLAN changes) No No Yes Yes IP Accounting (Troubleshooting Aid) No No Yes Yes Route Cache Flow (Troubleshooting Aid) No No Yes Yes Add Static Route No No Yes Yes DNS Record Update No No Yes Yes Table 6.42. Customer Managed Option
MFN-2_49_User_Guide_RevC.docx