Promote a culture of Produce guidelines on Review completed 2017 responsive respectful and effective and projects customer service communication identified and delivered Review Council customer service process to identify barriers to access and communication for community members Review customer feedback and complaint management systems to ensure accessibility and equity for people with a disability Include accessibility as an indicator on customer satisfaction surveys Provide information on National Relay Service to customer service teams Continuously Develop and promote a Projects completed Ongoing improve regulatory publication explaining Council's annually processes within the planning and management of organisation to accessible on street parking achieve outcomes Monitor compliance with for the disability Council's footpath dining community licences Provide input on matters of access where relevant to amendments of the Newcastle Development Control Plan Provide advice where appropriate on access and inclusion in the development assessment process Advocate for s.94 (development contributions) funding to be directed to projects which improve access in public places Champion inclusive Update Council's event Review completed 2016 events and management process and and projects community procedures to include access identified and programs and inclusion criteria and delivered information the Major Event Sponsorship agreement to
Promote a culture of responsive customer service Produce guidelines on respectful and effective communication Review Council customer service process to identify barriers to access and communication for community members Review customer feedback and complaint management systems to ensure accessibility and equity for people with a disability Include accessibility as an indicator on customer satisfaction surveys Provide information on National Relay Service to customer service teams Review completed and projects identified and delivered 2017 Continuously improve regulatory processes within the organisation to achieve outcomes for the disability community Develop and promote a publication explaining Council's planning and management of accessible on street parking Monitor compliance with Council's footpath dining licences Provide input on matters of access where relevant to amendments of the Newcastle Development Control Plan Provide advice where appropriate on access and inclusion in the development assessment process Advocate for s.94 (development contributions) funding to be directed to projects which improve access in public places Projects completed annually Ongoing Champion inclusive events and community programs Update Council's event management process and procedures to include access and inclusion criteria and information the Major Event Sponsorship agreement to Review completed and projects identified and delivered 2016
Newcastle-City-Council-Disability-Action-Plan-2016-2019-(Text-Only-Word-Format).docx