1. SSC/N2401 PC1. check systems to verify whether 100 20 0 20 (Maintain employer master records of employer accounts accounts already exist PC2. obtain required data/information from 10 10 0 appropriate sources to set up, configure and update employer accounts PC3. clarify any issues with the 5 5 0 data/information with appropriate people PC4. set up, configure and update employer 20 0 20 accounts, following your organization’s procedures, guidelines and client-specific service level agreements (SLAs) PC5. check configuration of employer 10 10 0 accounts with peers and/or supervisor, as required PC6. obtain confirmation from employers 15 0 15 that account details held in their master records are correct PC7. obtain advice and guidance from 5 5 0 appropriate people, where required PC8. comply with your organization’s 15 0 15 policies, procedures, guidelines and client- specific SLAs when maintaining employer accounts 100 30 70 2. SSC/N2402 PC1. check systems to verify whether 15 0 15 (Maintain member member records already exist records for health PC2. obtain required data/information from 10 10 0 insurance schemes) appropriate sources to set up, configure and update member records PC3. clarify any issues with the 5 5 0 data/information with appropriate people PC4. verify eligibility of applicants to enroll 15 0 15 in health insurance schemes and their level of benefits PC5. set up, configure and update member 15 0 15 records, following your organization’s 100 procedures, guidelines and client-specific service level agreements (SLAs) PC6. check configuration of member 5 5 0 records with peers and/or supervisor, as required PC7. obtain confirmation from members 15 0 15 that details held in their records are correct PC8. obtain advice and guidance from 5 5 0 appropriate people, where required PC9. comply with your organization’s 15 0 15 policies, procedures, guidelines and
1. SSC/N2401 (Maintain employer accounts PC1. check systems to verify whether master records of employer accounts already exist 100 20 0 20 PC2. obtain required data/information from appropriate sources to set up, configure and update employer accounts 10 10 0 PC3. clarify any issues with the data/information with appropriate people 5 5 0 PC4. set up, configure and update employer accounts, following your organization’s procedures, guidelines and client-specific service level agreements (SLAs) 20 0 20 PC5. check configuration of employer accounts with peers and/or supervisor, as required 10 10 0 PC6. obtain confirmation from employers that account details held in their master records are correct 15 0 15 PC7. obtain advice and guidance from appropriate people, where required 5 5 0 PC8. comply with your organization’s policies, procedures, guidelines and SLAs when maintaining employer accounts 15 0 15 100 30 70 2. SSC/N2402 (Maintain member records for health insurance schemes) PC1. check systems to verify whether member records already exist 100 15 0 15 PC2. obtain required data/information from appropriate sources to set up, configure and update member records 10 10 0 PC3. clarify any issues with the data/information with appropriate people 5 5 0 PC4. verify eligibility of applicants to enroll in health insurance schemes and their level of benefits 15 0 15 PC5. set up, configure and update member records, following your organization’s procedures, guidelines and client-specific service level agreements (SLAs) 15 0 15 PC6. check configuration of member records with peers and/or supervisor, as required 5 5 0 PC7. obtain confirmation from members that details held in their records are correct 15 0 15 PC8. obtain advice and guidance from appropriate people, where required 5 5 0 PC9. comply with your organization’s policies, procedures, guidelines and 15 0 15 specific client-
NSQF_-_SIMPLIFIED_SSC_Q2401_V3.docx