To ensure that the ICT Service maximises the available funding to create a portfolio provides value for money, performs efficiently and is environmentally sustainable in operation. To provide an ICT portfolio which is safe to use, secure in access and supports high service productivity. To work closely with Council Managers and to investigate potential solutions and demonstrate how ICT can support them in transforming their services. Objective 1: To have a portfolio capable of meeting the Council’s needs today and which also supports the organisation in the effective forward planning of its services To anticipate future ICT needs by supporting the effective forward planning of 1.1 Council services. To ensure that all of our core asset resources (property, ICT, human resources and 1.2 finance) work in harmony in an efficient and effective manner. To recognise the opportunities to innovate service delivery, lever benefits and share 1.3 risk, through strategic partnering with other public sector partners, and through of public service provision. To monitor the performance of the ICT service by measuring progress in terms of the 1.4 Council’s Improvement Objectives and its business drivers, as well as service designed performance and improvement measures. Objective 2: To have a ICT Service which understands the needs of “lean” its Customers and is fully committed to delivering its purpose. To deliver Matters” to the Customer in a way that minimises waste, follows “What 2.1 identified Value Steps and is carried out under Corporate and Service specific Operating Principles. To regularly review ICT performance against service derived measures and to use 2.2 these measures to continually improve the service.
To ensure that the ICT Service maximises the available funding to create a portfolio provides value for money, performs efficiently and is environmentally sustainable in operation. To provide an ICT portfolio which is safe to use, secure in access and supports high service productivity. To work closely with Council Managers and to investigate potential solutions and demonstrate how ICT can support them in transforming their services. Objective 1: To have a portfolio capable of meeting the Council’s needs today and which also supports the organisation in the effective forward planning of its services 1.1 To anticipate future ICT needs by supporting the effective forward planning of Council services. 1.2 To ensure that all of our core asset resources (property, ICT, human resources and finance) work in harmony in an efficient and effective manner. 1.3 To recognise the opportunities to innovate service delivery, lever benefits and share risk, through strategic partnering with other public sector partners, and through of public service provision. 1.4 To monitor the performance of the ICT service by measuring progress in terms of the Council’s Improvement Objectives and its business drivers, as well as service designed performance and improvement measures. Objective 2: To have a “lean” ICT Service which understands the needs of its Customers and is fully committed to delivering its purpose. 2.1 To deliver “What Matters” to the Customer in a way that minimises waste, follows identified Value Steps and is carried out under Corporate and Service specific Operating Principles. 2.2 To regularly review ICT performance against service derived measures and to use these measures to continually improve the service.
NPTCBC%20ICT%20Strategy%202014%2018%20v1.6.docx