Changes to Baseline, Benchmarks & Metrics: The benchmarks have been updated to reflect FY 2017 projections for this activity. DHCD will report on outcomes in the MTW Annual Report. Metrics: CE #1: Agency Cost Savings Unit of Benchmark Baseline Benchmark Outcome Measurement Achieved? Total cost of task $31,476,912 $19,587,864 in dollars (decrease). CE #2: Time Savings Unit of Baseline Benchmark Outcome Benchmark Measurement Achieved? Total time to Time required to Time required to complete the task calculate UA: 8 calculate UA: 4 in staff hours minutes minutes (decrease). Number of UA Anticipated calculated in FY number of UA in 13: 16,919 FY 17: 15,068 Total staff time Anticipated total prior to staff time after implementation: implementation: 2,256 hours 1,004 hours CE #3: Decrease in Error Rate of Task Execution Unit of Benchmark Baseline Benchmark Outcome Measurement Achieved? Average error rate in completing a task as a 10% 4% percentage (decrease). CE #5: Increase in Agency Rental Revenue Unit of Benchmark Baseline Benchmark Outcome Measurement Achieved? Average Tenant $382 per $331 per Rent Share household in FY household (increase). 2014 *DHCD does not have any rental revenue and has been instructed by
Changes to Baseline, Benchmarks & Metrics: The benchmarks have been updated to reflect FY 2017 projections for this activity. DHCD will report on outcomes in the MTW Annual Report. Metrics: CE #1: Agency Cost Savings Unit of Measurement Baseline Benchmark Outcome Benchmark Achieved? Total cost of task in dollars (decrease). $31,476,912 $19,587,864 CE #2: Time Savings Unit of Measurement Baseline Benchmark Outcome Benchmark Achieved? Total time to complete the task in staff hours (decrease). Time required to calculate UA: 8 minutes Number of UA calculated in FY 13: 16,919 Total staff time prior to implementation: 2,256 hours Time required to calculate UA: 4 minutes Anticipated number of UA in FY 17: 15,068 Anticipated total staff time after implementation: 1,004 hours CE #3: Decrease in Error Rate of Task Execution Unit of Measurement Baseline Benchmark Outcome Benchmark Achieved? Average error rate in completing a task as a percentage (decrease). 10% 4% CE #5: Increase in Agency Rental Revenue Unit of Measurement Baseline Benchmark Outcome Benchmark Achieved? Average Tenant Rent Share (increase). $382 per household in FY 2014 $331 per household *DHCD does not have any rental revenue and has been instructed by
MTW2017mtwannualplanapproved_0.docx