Minutes of Portishead Medical Patient Group Meeting Tuesday 10th April 2018 1. Welcome and apologies Kath thanked everyone for coming. 2. Matters arising from the last meeting on 5th December 2017 and log of open actions The Action Log was reviewed and updated an extract of all open items is shown below: – Action Date and Subject Action Required Progress Date No. Source Detail Closed Aug Aug 2017 Improving A sub group of the Patient Group The meeting took 10.4.18 2017-1 meeting Practice Q to meet when the results of the place on 19.3.2018 Improving Practice Questionnaire are available Dec Dec 2017 Weekend Kath to investigate whether we In February 2018, for 10.4.18 2017-1 meeting clinics experience DNAs (‘did not attend’) example, our not ‘did in Saturday clinics, and whether attend’ rate was 3%. other surgeries do. For North Somerset as a whole the rate was 11%. Dec Dec 2017 Information Ask a local pharmacist to speak in Completed attended 10.4.18 – 2017-2 meeting evening an information evening on the information evening topic your pharmacist can on 12.3.18 “what do for you” Dec Dec 2017 Patient Kath was asked to advise how In November 2017 we 10.4.18 2017-3 meeting Contacts many patient contacts we have offered 8,634 every month, to help put the appointments number of complaints in (telephone or face to perspective. face, excluding flu clinics). Kath was asked to put this on the PMG website. Dec Dec 2017 for KP will liaise with Dr Owen and Dates have been 10.4.18 2017-4 meeting 2018 circulate some dates for patient circulated meetings and patient information evenings next year
Minutes of Portishead Medical Patient Group Meeting Tuesday 10th April 2018 1. Welcome and apologies Kath thanked everyone for coming. 2. Matters arising from the last meeting on 5th December 2017 and log of open actions The Action Log was reviewed and updated – an extract of all open items is shown below: Action No. Date and Source Subject Detail Action Required Progress Date Closed Aug 2017-1 Aug 2017 meeting Improving Practice Q A sub group of the Patient Group to meet when the results of the Improving Practice Questionnaire are available The meeting took place on 19.3.2018 10.4.18 Dec 2017-1 Dec 2017 meeting Weekend clinics Kath to investigate whether we experience DNAs (‘did not attend’) in Saturday clinics, and whether other surgeries do. In February 2018, for example, our ‘did not attend’ rate was 3%. For North Somerset as a whole the rate was 11%. 10.4.18 Dec 2017-2 Dec 2017 meeting Information evening Ask a local pharmacist to speak in an information evening on the topic “what your pharmacist can do for you” Completed – attended information evening on 12.3.18 10.4.18 Dec 2017-3 Dec 2017 meeting Patient Contacts Kath was asked to advise how many patient contacts we have every month, to help put the number of complaints in perspective. In November 2017 we offered 8,634 appointments (telephone or face to face, excluding flu clinics). Kath was asked to put this on the PMG website. 10.4.18 Dec 2017-4 Dec 2017 meeting for 2018 KP will liaise with Dr Owen and circulate some dates for patient meetings and patient information evenings next year Dates have been circulated 10.4.18
Minutes%20from%20Patient%20Group%20Meeting%2010.04.2018%20-%20anonymised.docx