services to persons in assistance to or services, wheelchairs depart vehicle including instruction on the conveying of persons with disabilities. Complaints No relevant Requires operators to Include requirement in provisions in have an appropriate regulation for operators to regulations. However complaint system in have a mechanism for we understand that Particular requirements customers to complain and as part of the to be placed on sole to keep a log of accreditation of owner-operators complaints. This should operators of taxis in include any complaints Tasmania, the made under the ADA and responsible operator the DDA. Complaints is to have a should be reported on mechanism for annually. customers to complain and keep a log of complaints Penalties No relevant There is a need for Include appropriate provisions. appropriate penalties for penalties for breach of instances where regulations. operators or their drivers fail to provide services
services to persons in wheelchairs assistance to or depart vehicle services, including instruction on the conveying of persons with disabilities. Complaints No relevant provisions in regulations. However we understand that as part of the accreditation of operators of taxis in Tasmania, the responsible operator is to have a mechanism for customers to complain and keep a log of complaints Requires operators to have an appropriate complaint system in Particular requirements to be placed on sole owner-operators Include requirement in regulation for operators to have a mechanism for customers to complain and to keep a log of complaints. This should include any complaints made under the ADA and the DDA. Complaints should be reported on annually. Penalties No relevant provisions. There is a need for appropriate penalties for instances where operators or their drivers fail to provide services Include appropriate penalties for breach of regulations.
17.04.04_FINAL_EoT_Submission_to_the_Taxi_and_Hire_Vehicle_Industries_Regulatory_Review_2016.DOCX