documenting issue resolution, and coordinating activities and communication for issue resolution. (Assists) in the review and evaluation of the operational management deliverables of the Systems Integrator and provides findings and recommendations to project management on acceptance. (Plans) for system sizing based on capacity requirements and (monitors) system capacity needs and system performance. (Reviews) and (provides) input regarding proposed technical service level agreements or objectives (e.g. reliability and availability). (Monitors), (measures), and (provides) regular reports to projects management regarding system availability and reliability. (Advises) the Project Manager on operational management issues and risks related to the Solution. (Monitors) contractor management of operations and resolution of operations support problems, where applicable. COMMON RESPONSIBILITY STATEMENTS MANAGER/SUPERVISOR: Procurements (Participates) in project procurement activities including development and maintenance of contract requirements, and development of proposal evaluation plans. (Reviews) and (approves) responses to bidder questions about the solicitations and prepares solicitation addenda. (Participates) in the evaluation of draft and final proposals. (Participates) in confidential discussions as requested by executive staff. Contractor Performance (Oversees) the subsequent activities and products of the systems integrator to ensure business needs are met. (Monitors) contractor performance to ensure the contractor maintains quality control. (Monitors) resolutions to ensure mitigation strategies are effective. (Facilitates), (schedules), and (participates) in meetings as needed with project staff, project sponsor, and other internal and external stakeholders to maintain project scope, costs, schedule and customer satisfaction. (Plans) and (prepares) for working with and overseeing the systems integrator.
documenting issue resolution, and coordinating activities and communication for issue resolution. (Assists) in the review and evaluation of the operational management deliverables of the Systems Integrator and provides findings and recommendations to project management on acceptance. (Plans) for system sizing based on capacity requirements and (monitors) system capacity needs and system performance. (Reviews) and (provides) input regarding proposed technical service level agreements or objectives (e.g. reliability and availability). (Monitors), (measures), and (provides) regular reports to projects management regarding system availability and reliability. (Advises) the Project Manager on operational management issues and risks related to the Solution. (Monitors) contractor management of operations and resolution of operations support problems, where applicable. COMMON RESPONSIBILITY STATEMENTS MANAGER/SUPERVISOR: Procurements (Participates) in project procurement activities including development and maintenance of contract requirements, and development of proposal evaluation plans. (Reviews) and (approves) responses to bidder questions about the solicitations and prepares solicitation addenda. (Participates) in the evaluation of draft and final proposals. (Participates) in confidential discussions as requested by executive staff. Contractor Performance (Oversees) the subsequent activities and products of the systems integrator to ensure business needs are met. (Monitors) contractor performance to ensure the contractor maintains quality control. (Monitors) resolutions to ensure mitigation strategies are effective. (Facilitates), (schedules), and (participates) in meetings as needed with project staff, project sponsor, and other internal and external stakeholders to maintain project scope, costs, schedule and customer satisfaction. (Plans) and (prepares) for working with and overseeing the systems integrator.
Operations%20Manager_Lead.docx