Area for future action 1.4. Promote the development of Disability Access Facilitation Plans by airlines and airport operators to improve communication between operators and passengers with disability. Action 1.4.1. Development of disability access facilitation plans Why is this important? Accessibility at airports and airlines is a major concern for people with disability and can impact on their participation in air travel. What will it do? Several airlines and airports are publishing disability access facilitation The plans are intended as a communication tool between airline and airport operators and the travelling public on the availability and accessing of services for passengers with disability—ideally covering the total travel experience from making a reservation through to arriving at the intended destination. The plans may include information such as: the services and facilities on aircraft or in airport terminals procedures for transporting mobility aids and assistance animals the extent of direct assistance available to passengers with disabilities advice to passengers on ways to work with airline and airport operators to meet specific contact details to assist passengers with disabilities to provide feedback on the travelling experience. Responsibility The Australian Government Department of Infrastructure and Transport has responsibility. How will it be done? A dedicated government, industry and consumer working the Aviation Access Working Group, has been established to consider a range of issues affecting disability access to aviation services, such as airport terminal facilities, cabin safety matters, and travelling with mobility aids. The Australian Government is encouraging all airlines and airports to develop disability access facilitation A number of domestic airlines and airports and some international carriers have now published their plans and other plans are currently under development. Stakeholder participation Disability advocacy organisations, the Australian Rights Commission, the Civil Aviation Safety Authority and airport and airline operators participate in the Aviation Access Working Group.
Area for future action 1.4. Promote the development of Disability Access Facilitation Plans by airlines and airport operators to improve communication between operators and passengers with disability. Action 1.4.1. Development of disability access facilitation plans Why is this important? Accessibility at airports and airlines is a major concern for people with disability and can impact on their participation in air travel. What will it do? Several airlines and airports are publishing disability access facilitation The plans are intended as a communication tool between airline and airport operators and the travelling public on the availability and accessing of services for passengers with disability—ideally covering the total travel experience from making a reservation through to arriving at the intended destination. The plans may include information such as: the services and facilities on aircraft or in airport terminals procedures for transporting mobility aids and assistance animals the extent of direct assistance available to passengers with disabilities advice to passengers on ways to work with airline and airport operators to meet specific contact details to assist passengers with disabilities to provide feedback on the travelling experience. Responsibility The Australian Government Department of Infrastructure and Transport has responsibility. How will it be done? A dedicated government, industry and consumer working the Aviation Access Working Group, has been established to consider a range of issues affecting disability access to aviation services, such as airport terminal facilities, cabin safety matters, and travelling with mobility aids. The Australian Government is encouraging all airlines and airports to develop disability access facilitation A number of domestic airlines and airports and some international carriers have now published their plans and other plans are currently under development. Stakeholder participation Disability advocacy organisations, the Australian Rights Commission, the Civil Aviation Safety Authority and airport and airline operators participate in the Aviation Access Working Group.
NDS_First_report_-_30_Jan_2013_-_Word.docx