The summary results for Options 1 to 4 are presented in 6. In the case of Option 4 we decided to reduce associated service time per appointment to 24 minutes and time as required to allow for an extra appointment per day, but numerous combinations for reducing non-productive and associated time are possible. In any case Options 2 and 3 represent the extremes of the range of results that could be expected. Table 6: Summary results of analysing scenario options 1 to 4 Option 4: Add an Option 3: appointm’t Option 1: Option 2: Add an per day by Add an Add an appointm’t reducing appointm’t appointm’t 2nd non- per day by per day by day by productive Current reducing reducing reducing and service associated associated delivery service service Data model time time time time Number of 1-hour 4 5 5 4 5 appointments 1 Associated service Day 0.50 0.50 0.37 0.50 0.40 time per appointm’t Number of 1-hour 4 5 5 5 5 appointments 2 Associated service Day 0.50 0.50 0.37 0.50 0.40 time per appointm’t Available time* 76 76 76 76 76 Client-facing service 40.00 45.00 45.00 40.50 45 time* Associated service 20.00 22.50 16.60 20.25 18 time* Non-productive time* 16.00 8.50 14.40 15.25 12.96 Billable time* 50.00 56.25 53.30 50.63 54.04
The summary results for Options 1 to 4 are presented in 6. In the case of Option 4 we decided to reduce associated service time per appointment to 24 minutes and time as required to allow for an extra appointment per day, but numerous combinations for reducing non-productive and associated time are possible. In any case Options 2 and 3 represent the extremes of the range of results that could be expected. Table 6: Summary results of analysing scenario options 1 to 4 Data Current service delivery model Option 1: Add an appointm’t per day by reducing time Option 2: Add an appointm’t per day by reducing associated service time Option 3: Add an appointm’t 2nd day by reducing time Option 4: Add an appointm’t per day by reducing non- productive and associated service time Day 1 Number of 1-hour appointments 4 5 5 4 5 Associated service time per appointm’t 0.50 0.50 0.37 0.50 0.40 Day 2 Number of 1-hour appointments 4 5 5 5 5 Associated service time per appointm’t 0.50 0.50 0.37 0.50 0.40 Available time* 76 76 76 76 76 Client-facing service time* 40.00 45.00 45.00 40.50 45 Associated service time* 20.00 22.50 16.60 20.25 18 Non-productive time* 16.00 8.50 14.40 15.25 12.96 Billable time* 50.00 56.25 53.30 50.63 54.04
NDS_Guide_to_Understanding_Workforce_Costs_analysing_time_fullreport.docx