Digital Assist Customers feel supported throughout their transactions Promote the use of our online services with our customers Customers gain an understanding of the availability of our online Support and assist our customers to access our services services and transact in a digital environment By further understanding issues Understand and identify the issues they are having we will be able to influence and communicate these to the right people in the positive changes to make things business easier Team Culture and Engagement Demonstration of the Principles of Internal Affairs Support and assist colleagues Positive contributions to the Create a positive atmosphere for everyone Customer Services’ culture Foster a positive culture and environment consistent Strong positive role model in the with the principles and behaviours of the Department area of conduct and integrity Foster and support the Te Aka Taiwhenua principles Participation in Engagement Develop and maintain effective relationships and activities communication with Team Leaders and peers to Positive working relationships foster collaborative services across the Branch with others in Service Delivery Share knowledge of business procedures and and Operations and the wider operating environment at the operational level Internal Affairs Work collaboratively with fellow team members and The Te Aka Taiwhenua principles Team Leaders in the day to day operations of the will be demonstrated in our team behaviours and reflected in our services Ability to effectively establish, foster and manage positive relationships with internal and external stakeholders All work is undertaken according to business rules, policies and procedures Systems are in place to keep track of work actioned and to be done
Digital Assist Promote the use of our online services with our customers Support and assist our customers to access our services and transact in a digital environment Understand and identify the issues they are having and communicate these to the right people in the business Customers feel supported throughout their transactions Customers gain an understanding of the availability of our online services By further understanding issues we will be able to influence positive changes to make things easier Team Culture and Engagement Support and assist colleagues Create a positive atmosphere for everyone Foster a positive culture and environment consistent with the principles and behaviours of the Department Foster and support the Te Aka Taiwhenua principles Develop and maintain effective relationships and communication with Team Leaders and peers to foster collaborative services across the Branch Share knowledge of business procedures and operating environment at the operational level Work collaboratively with fellow team members and Team Leaders in the day to day operations of the team Demonstration of the Principles of Internal Affairs Positive contributions to the Customer Services’ culture Strong positive role model in the area of conduct and integrity Participation in Engagement activities Positive working relationships with others in Service Delivery and Operations and the wider Internal Affairs The Te Aka Taiwhenua principles will be demonstrated in our behaviours and reflected in our services Ability to effectively establish, foster and manage positive relationships with internal and external stakeholders All work is undertaken according to business rules, policies and procedures Systems are in place to keep track of work actioned and to be done
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