Table 2.2.1-1 Voice Network Enterprise OA&M Roles and Responsibilities – Voice Network OA&M Roles and Responsibilities Offeror Agency Provide Voice Network strategies, policies and requirements X Provide Network design and engineering to meet [Agency] strategies X and requirements Approve Voice Network design and engineering X Provide, operate and manage current and emerging Voice Network Services X required to meet [Agency]’s business and operational requirements as they evolve Install, maintain, and provide problem resolution for all Voice Network X services The X Procure voice network components and carrier services. Government will be responsible for ordering these services unless stated otherwise. (The Agency will procure services through a separate contract vehicle such as the Networx contract.) Coordinate with and support the provisioning and installation of the X [Agency]’s Voice network connectivity through methods such as traditional wired, wireless and emerging methodologies Ensure only [Agency] end points are exclusively registered to the network X and performance reporting systems Procure and own all Services related hardware, software, and X peripherals Manage and maintain the equipment lines and circuits for all [Agency] X locations Coordinate with inter-exchange carriers to provide connectivity X Provide [Agency] with a detailed explanation of outages that identify the X regional impact, source of outage, and preventative measures being taken to prevent future similar outages Manage user accounts (e.g. account set up, password resets, account X deletions and terminations) and provide administrative support (Online Directory services to maintain and update the directory in accordance service levels) for all services contained in this SOW according to [Agency] information security policies Provide proactive and reactive Services security management and X reporting Provide physical and logical installations, moves, adds and changes (IMACs) X Provide all necessary resources to implement, manage, control, operate, and X maintain the required services outlined in this SOW. This includes labor, equipment, and materials (if not Government furnished). In addition to 1 thru 15, the offeror responsibilities shall include the following: Overall coordination, execution, and management of Offeror efforts in support of the program Enterprise planning and engineering Tech refresh of existing systems and implementation of new systems and services as required by the Government Operation, maintenance, and repair of [Agency] assets. Customer Support in responding to requests for new telephone services, changes to existing services, and trouble calls associated with service delivery or performance issues System Verification network security management Configuration Management
Table 2.2.1-1 – Voice Network Enterprise OA&M Roles and Responsibilities Voice Network OA&M Roles and Responsibilities Offeror Agency Provide Voice Network strategies, policies and requirements X Provide Network design and engineering to meet [Agency] strategies and requirements X Approve Voice Network design and engineering X Provide, operate and manage current and emerging Voice Network Services required to meet [Agency]’s business and operational requirements as they evolve X Install, maintain, and provide problem resolution for all Voice Network services X Procure voice network components and carrier services. The Government will be responsible for ordering these services unless stated otherwise. (The Agency will procure services through a separate contract vehicle such as the Networx contract.) X Coordinate with and support the provisioning and installation of the [Agency]’s Voice network connectivity through methods such as traditional wired, wireless and emerging methodologies X Ensure only [Agency] end points are exclusively registered to the network and performance reporting systems X Procure and own all Services related hardware, software, and peripherals X Manage and maintain the equipment lines and circuits for all [Agency] locations X Coordinate with inter-exchange carriers to provide connectivity X Provide [Agency] with a detailed explanation of outages that identify the regional impact, source of outage, and preventative measures being taken to prevent future similar outages X Manage user accounts (e.g. account set up, password resets, account deletions and terminations) and provide administrative support (Online Directory services to maintain and update the directory in accordance service levels) for all services contained in this SOW according to [Agency] information security policies X Provide proactive and reactive Services security management and reporting X Provide physical and logical installations, moves, adds and changes (IMACs) X Provide all necessary resources to implement, manage, control, operate, and maintain the required services outlined in this SOW. This includes labor, equipment, and materials (if not Government furnished). In addition to 1 thru 15, the offeror responsibilities shall include the following: Overall coordination, execution, and management of Offeror efforts in support of the program Enterprise planning and engineering Tech refresh of existing systems and implementation of new systems and services as required by the Government Operation, maintenance, and repair of [Agency] assets. Customer Support in responding to requests for new telephone services, changes to existing services, and trouble calls associated with service delivery or performance issues System Verification network security management Configuration Management X
Network_OAM_for_Voice_SOW_Template.docx