Google Analytics can hits for assessor targeted web stuff - fact sheets, user guides, helpdesk, THIS TARGET NEEDS TO BE SET technical info, etc. EXAMPLE 5% increase in activity 4.2 on assessor tools on NatHERS The NatHERS administrator could website. also investigate implementing a direct page-by-page response tool on the website (a 'Did this answer your question?' button). Track open rate for NatHERS Star More than 50% open rate for email, and click through for the 4.3 NatHERS Star newsletter. various articles. Monitor all requests made to the The NatHERS Administrator All enquiries to the NatHERS National Administrator via provides relevant and timely administrator are responded to telephone or email on an internal 4.4 responses to all stakeholder within 5 working days. enquiry spreadsheet and track enquiries. times to response and resolution.
4.2 THIS TARGET NEEDS TO BE SET EXAMPLE 5% increase in activity on assessor tools on NatHERS website. Google Analytics can hits for assessor targeted web stuff - fact sheets, user guides, helpdesk, technical info, etc. The NatHERS administrator could also investigate implementing a direct page-by-page response tool on the website (a 'Did this answer your question?' button). 4.3 More than 50% open rate for NatHERS Star newsletter. Track open rate for NatHERS Star email, and click through for the various articles. 4.4 The NatHERS Administrator provides relevant and timely responses to all stakeholder enquiries. All enquiries to the NatHERS administrator are responded to within 5 working days. Monitor all requests made to the National Administrator via telephone or email on an internal enquiry spreadsheet and track times to response and resolution.
NatHERS%20KPIs.docx