Key Processes: Organizational Change Management Overview Change Impact Assessments, Role Mapping, Skill • Change Gap Analysis for Service Providers Readiness Provide data, and templates to CSUs for Role • Mapping Stakeholder Focus Groups • Engagement Key Stakeholder Interviews • FYI Sessions & Newsletters • Communication Messages & Training Invitations/Availability • Notifications Plan & Coordinate Training for Service Providers • & Service Consumers Training Redesign the Software Developer Training Program • (SDTP) 9
Key Processes: Organizational Change Management Overview • Change Impact Assessments, Role Mapping, Skill Change Readiness Gap Analysis for Service Providers • Provide data, and templates to CSUs for Role Mapping Stakeholder Engagement • Focus Groups • Key Stakeholder Interviews Communication • FYI Sessions & Newsletters • Messages & Training Invitations/Availability Notifications Training • Plan & Coordinate Training for Service Providers & Service Consumers • Redesign the Software Developer Training Program (SDTP) 9
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