Standing Topic Duo Updates Christian Hamer 08/25/16 Update on Critical 1 & 2 Applications (DR Jason Snyder/Erica Bradshaw Status) Fall Start Up 08/25/16 08/25/16 Account Management Catie Smith 09/08/16 SLASH Billing System and Support King/Jason Snyder Maturity [Aristos Koyanis, Ben Rota] 09/22/16 Strategy and principles to guide further Kevin Donovan/Charles Kling/Maria Curcio development of websites FY Impact from CADM IT Integration King/Ellen Gulachenski ‘17 FY Internal Service Tool Model (combine w/ Charles Kling/Maria Curcio/Steve King ‘17 SLASH topic) FY Tool Guidance and VMO Role Alan Wolf ‘17 [Steve King, Jason Snyder, Ellen Gulachenski] Continued Discussion: Strategy for Charles Kling TBD Desktop Updates TBD HUIT Coordination of Moves to Charles Kling Leased Buildings/Spaces [Eric D’Souza] TBD Identifying Emerging Services and Alan Wolf/Ben Bielak Ownership: Use-Case - Redirect Servers TBD Service Knowledge Store What are [TBD] – characteristics and repositories for zero in on Tier 2/3 knowledge? TBD (Quarterly) Operational Metrics Charles Kling/Catie Smith
Standing Topic Duo Updates Christian Hamer 08/25/16 Update on Critical 1 & 2 Applications (DR Status) Jason Snyder/Erica Bradshaw 08/25/16 Fall Start Up 08/25/16 Account Management Catie Smith 09/08/16 SLASH Billing System and Support Maturity King/Jason Snyder [Aristos Koyanis, Ben Rota] 09/22/16 Strategy and principles to guide further development of websites Kevin Donovan/Charles Kling/Maria Curcio FY ‘17 Impact from CADM IT Integration King/Ellen Gulachenski FY ‘17 Internal Service Tool Model (combine w/ SLASH topic) Charles Kling/Maria Curcio/Steve King FY ‘17 Tool Guidance and VMO Role Alan Wolf [Steve King, Jason Snyder, Ellen Gulachenski] TBD Continued Discussion: Strategy for Desktop Updates Charles Kling TBD HUIT Coordination of Moves to Leased Buildings/Spaces Charles Kling [Eric D’Souza] TBD Identifying Emerging Services and Ownership: Use-Case - Redirect Servers Alan Wolf/Ben Bielak TBD Service Knowledge Store – What are characteristics and repositories for zero in on Tier 2/3 knowledge? [TBD] TBD (Quarterly) Operational Metrics Charles Kling/Catie Smith
16_08_11_service_delivery_subgroup_agenda.docx