2 Introduction 2 Mersey Care NHS Foundation Trust Clock View – 3 Acknowledgements 3 Methodology 4 Summary of main findings 5-6 General questionnaire results 7-12 Feedback received Clock View 13-17 Equality & Diversity data 18 Conclusion Appendix 1 Blank questionnaire – Appendix 2 Spreadsheet of results – Introduction On 7th July 2016 Healthwatch Sefton and Knowsley Enter & View Representatives visited Mersey Care NHS Foundation Trust Clock View as part of a series of Listening events being held across the Boroughs of Sefton, Knowsley and Liverpool. On the same day Liverpool Healthwatch visited Windsor House and Mossley Hill Hospital. The aim of the Listening event was to chat to service users, visitors and staff using a set questionnaire to find out what they liked about the services and what improvements they thought could be made. In addition Mersey Care were approached to add in any specific questions that they would like to ask as part of the event (see Appendix 1). In the first instance the draft report was shared with the Patient Experience/PALS Lead for Mersey Care NHS Foundation Trust for validation of facts. The response from the Patient Experience / PALS Lead is included in the final version of the report which will be published on the Healthwatch Sefton website () and the Healthwatch Knowsley website ().
Introduction 2 Mersey Care NHS Foundation Trust – Clock View 2 Acknowledgements 3 Methodology 3 Summary of main findings 4 General questionnaire results 5-6 Feedback received Clock View 7-12 Equality & Diversity data 13-17 Conclusion 18 Appendix 1 – Blank questionnaire Appendix 2 – Spreadsheet of results Introduction On 7th July 2016 Healthwatch Sefton and Knowsley Enter & View Representatives visited Mersey Care NHS Foundation Trust Clock View as part of a series of Listening events being held across the Boroughs of Sefton, Knowsley and Liverpool. On the same day Liverpool Healthwatch visited Windsor House and Mossley Hill Hospital. The aim of the Listening event was to chat to service users, visitors and staff using a set questionnaire to find out what they liked about the services and what improvements they thought could be made. In addition Mersey Care were approached to add in any specific questions that they would like to ask as part of the event (see Appendix 1). In the first instance the draft report was shared with the Patient Experience/PALS Lead for Mersey Care NHS Foundation Trust for validation of facts. The response from the Patient Experience / PALS Lead is included in the final version of the report which will be published on the Healthwatch Sefton website () and the Healthwatch Knowsley website ().
Merseycare-NHS-Foundation-Trust.docx