Presentation and discussion at Healthwatch listening and learning event and presentation at Board Reduced health inequalities and an Public Engagement over 70 members of the enhanced quality of life for people public attend on 26th May and 23rd June 2016 living with long term conditions Presentations and discussions at Health & Well Being Parity of esteem between mental and development days and attendance at a number of physical health meetings with HWF Providing care in the most Presentations to Health & Wellbeing Board, including a appropriate setting and in line with focussed STP Board on 13th Oct and Overview & best practice Scrutiny Sustainable, integrated and Joint work with Voluntary Impact Northamptonshire system of care that is Newsletters, weekly updates and FAQs accessible, cost effective and best Partner organisations have highlighted STP at their value for money AGMs Earlier resolution or management of health and social care concerns A public facing summary of the plan was produced and Increased self-management published on organisational websites on 7th December Improved access to local support 2016. and advice. A draft communication and engagement strategy has been written and will be presented to the STP Board in March 2017. This will be supported by a detailed communication and engagement delivery plan, linked to service transformation delivery, which is currently under development. The STP Service Delivery Unit team currently manage all complaints, concerns and FOI requests related to the STP. 2.4 People's complaints about services are handled respectfully and efficiently How does the CCG handle and monitor complaints ensuring action is taken? Please give examples
Presentation and discussion at Healthwatch listening and learning event and presentation at Board Public Engagement over 70 members of the public attend on 26th May and 23rd June 2016 Presentations and discussions at Health & Well Being development days and attendance at a number of meetings with HWF Presentations to Health & Wellbeing Board, including a focussed STP Board on 13th Oct and Overview & Scrutiny Joint work with Voluntary Impact Northamptonshire Newsletters, weekly updates and FAQs Partner organisations have highlighted STP at their AGMs A public facing summary of the plan was produced and published on organisational websites on 7th December 2016. A draft communication and engagement strategy has been written and will be presented to the STP Board in March 2017. This will be supported by a detailed communication and engagement delivery plan, linked to service transformation delivery, which is currently under development. The STP Service Delivery Unit team currently manage all complaints, concerns and FOI requests related to the STP. Reduced health inequalities and an enhanced quality of life for people living with long term conditions Parity of esteem between mental and physical health Providing care in the most appropriate setting and in line with best practice Sustainable, integrated and system of care that is accessible, cost effective and best value for money Earlier resolution or management of health and social care concerns Increased self-management Improved access to local support and advice. 2.4 People's complaints about services are handled respectfully and efficiently How does the CCG handle and monitor complaints ensuring action is taken? Please give examples
NENE%20CCG%20-%20EDS2%20Portfolio%202017.docx