First Create the Signature. There are various methods but you can do this via the tools....Options.... selection and then select the Mail Format Tab, followed by the Signatures button: In the window that opens select New and then enter the name for your signature: IT Ticket, for example: Click OK and then COPY/PASTE the Template Text (from above) into the Signature Box (arrowed): Then OK (Circled above) and then the Options Window which should still be open. ‘OK’ Now you just need to create a New Mail Message and then use your new signature to populate it with the template: Select Insert.... Then the downward pointing triangle ... and then the IT Ticket Signature that you created above. This will then populate the body of your new email with the template information for you to use..... Now you just have to complete the relevant parts of the Mail Message and remove the lines that are not necessary. All the details on how to complete this are detailed in the main part of this document (Video also available). TIP: Make up a few signatures to suit your needs. One signature that has all the options, as shown to the left.
First Create the Signature. There are various methods but you can do this via the tools....Options.... selection and then select the Mail Format Tab, followed by the Signatures button: In the window that opens select New and then enter the name for your signature: IT Ticket, for example: Click OK and then COPY/PASTE the Template Text (from above) into the Signature Box (arrowed): Then OK (Circled above) and then ‘OK’ the Options Window which should still be open. Now you just need to create a New Mail Message and then use your new signature to populate it with the template: Select Insert.... Then the downward pointing triangle ... and then the IT Ticket Signature that you created above. This will then populate the body of your new email with the template information for you to use..... Now you just have to complete the relevant parts of the Mail Message and remove the lines that are not necessary. All the details on how to complete this are detailed in the main part of this document (Video also available). TIP: Make up a few signatures to suit your needs. One signature that has all the options, as shown to the left.
NMR_Zendesk_User_Guide.docx