Citizen Engagement tendency to not always totally engage the organizations. Maine’s highly rated website with a large number of online services (1200) will result in strong citizen Maine’s focus on Business Process Management engagement. Also as an early adopter of responsive (BPM) helps keep the emphasis on collaboration design they are actively engaging the mobile users. when undertaking IT application development projects. Policy Alignment - Big Picture” “The Maine did a good job tying information technology investment and management to the top priorities of state government, with OIT Organization and Services commitment to execution necessary to be a successful State.” This success bodes well “Digital Core Technology Services for the future. Core Technology Services include network Performance Benchmarking and voice services, radio operations, data Maine demonstrated that their IT function is centers, servers, desktop/ laptop computers, being well managed and demonstrates strong and IT customer support for all 12,000 State performance improvements against operating employees in the Executive Branch. benchmarks. Collaboration OIT Customer Service Catalog Maine provided good examples of collaboration. This is particularly important for a state that has a highly centralized IT function as there can be a OIT Metrics/ Facts million megabytes (465 terabytes) of data storage 465 million emails per year (inbound and outbound) 48 million intrusion attempts foiled (daily) 2.2 customer support calls, 98% satisfied or highly satisfied rating 65,000 for service (annually) 48,000 “tickets” generic spam emails blocked 30,000 network connections 16,000 phone lines 15,000 computers and accounts 12,000 SecurID (remote access) accounts 7,000 users with Blackberries, iPhones, and other mobile 2,908 devices mobile & portable radios 2,625
Citizen Engagement Maine’s highly rated website with a large number of online services (1200) will result in strong citizen engagement. Also as an early adopter of responsive design they are actively engaging the mobile users. Policy Alignment - “The Big Picture” Maine did a good job tying information technology investment and management to the top priorities of state government, with commitment to execution necessary to be a successful “Digital State.” This success bodes well for the future. Performance Benchmarking Maine demonstrated that their IT function is being well managed and demonstrates strong performance improvements against operating benchmarks. Collaboration Maine provided good examples of collaboration. This is particularly important for a state that has a highly centralized IT function as there can be a tendency to not always totally engage the organizations. Maine’s focus on Business Process Management (BPM) helps keep the emphasis on collaboration when undertaking IT application development projects. OIT Organization and Services Core Technology Services Core Technology Services include network and voice services, radio operations, data centers, servers, desktop/ laptop computers, and IT customer support for all 12,000 State employees in the Executive Branch. OIT Customer Service Catalog OIT Metrics/ Facts 465 million megabytes (465 terabytes) of data storage 48 million emails per year (inbound and outbound) 2.2 million intrusion attempts foiled (daily) 65,000 customer support calls, 98% satisfied or highly satisfied rating 48,000 “tickets” for service (annually) 30,000 generic spam emails blocked 16,000 network connections 15,000 phone lines 12,000 computers and accounts 7,000 SecurID (remote access) accounts 2,908 users with Blackberries, iPhones, and other mobile devices 2,625 mobile & portable radios
OITAnnualReport2015.docx