The patient/patients representative should P The questionnaire can be either paper based or available using an IT platform (yet to be be asked to complete a patient released) questionnaire following the consultation If paper based questionnaires are used, the information should be transferred to the IT platform to submit patient responses The patient questionnaire is available in Guidance on how to submit patient questionnaires will be available shortly The pharmacist should emphasise the P Although this service is aimed at supporting patient who have run out of their medicines, importance of ordering prescriptions on it is also an opportune time to counsel patients on the importance of changing their time and the benefits of electronic repeat prescription ordering habits to ensure they never run out of their medicines in the dispensing future The pharmacist may also use this opportunity to raise the patients awareness of the Medicines Use Review (MUR) and Appliance Use Review (AUR) services if appropriate Records and documentation Document referral using blank FP10DT EPS P The following information should be recorded on each form (available from the NHS 111 dispensing token even if a supply has not referral or the : – been made Full name, address and date of of patient Patient’s NHS Number Name, strength and form of medicines requested or name of appliance requested Either the quantity supplied or the reason for not supplying (using the standard code set out in ) Date and time of supply Name and address of patient’s GP NHS 111 referral ID number The information recorded should be collected from the NHS 111 referral and/or from the interview with patient It is important that the information is written in a clear way without ambiguity otherwise payment will be delayed The patient/representative must complete P/PT If the patient cannot provide evidence of their exemption, the pharmacy should the sections on the back of the form, annotate this on the FP10DT EPS dispensing token it is important to explain to the – patient that checks are made and charges may be recovered from the patient
The patient/patients representative should be asked to complete a patient questionnaire following the consultation P The questionnaire can be either paper based or available using an IT platform (yet to be released) If paper based questionnaires are used, the information should be transferred to the IT platform to submit patient responses The patient questionnaire is available in Guidance on how to submit patient questionnaires will be available shortly The pharmacist should emphasise the importance of ordering prescriptions on time and the benefits of electronic repeat dispensing P Although this service is aimed at supporting patient who have run out of their medicines, it is also an opportune time to counsel patients on the importance of changing their prescription ordering habits to ensure they never run out of their medicines in the future The pharmacist may also use this opportunity to raise the patients awareness of the Medicines Use Review (MUR) and Appliance Use Review (AUR) services if appropriate Records and documentation Document referral using blank FP10DT EPS dispensing token – even if a supply has not been made P The following information should be recorded on each form (available from the NHS 111 referral or the : Full name, address and date of of patient Patient’s NHS Number Name, strength and form of medicines requested or name of appliance requested Either the quantity supplied or the reason for not supplying (using the standard code set out in ) Date and time of supply Name and address of patient’s GP NHS 111 referral ID number The information recorded should be collected from the NHS 111 referral and/or from the interview with patient It is important that the information is written in a clear way without ambiguity otherwise payment will be delayed The patient/representative must complete the sections on the back of the form, P/PT If the patient cannot provide evidence of their exemption, the pharmacy should annotate this on the FP10DT EPS dispensing token – it is important to explain to the patient that checks are made and charges may be recovered from the patient
NUMSAS-SOP-January-2017-final.docx