complainant within one (1) month of the date of receiving the letter of complaint. Under certain circumstances, if the complexity of the matter requires a longer period, the period for response to the complainant may be extended to two (2) months. In those circumstances, the complainant will be advised of the extended period within one month of making the complaint. 8.6 During this process the complainant will be kept fully informed of the progress of the investigation into the complaint and of any outcomes. 8.7 In any subsequent investigation by the Equality Commission, the [insert name of organisation] will co-operate providing access in a timely manner to any relevant documentation that the Equality Commission may require. Similarly, the [insert name of organisation] will co-operate fully with any investigation by the Equality Commission under 11 (1) (b) of Schedule 9 to the Northern Ireland Act 1998. 8.8 The [insert name of public authority] will make all efforts to implement promptly and in full any recommendations arising out of any Commission investigation. Chapter 9 Publication of our equality scheme (Schedule 9 4. (3) (c)) 9.1 Our [insert name’s] equality scheme is available free of charge in print form and alternative formats from: [insert appropriate contact details– should be in full and include a textphone/SMS number] 9.2 Our equality scheme is also available on our website at: [Insert link to website]
complainant within one (1) month of the date of receiving the letter of complaint. Under certain circumstances, if the complexity of the matter requires a longer period, the period for response to the complainant may be extended to two (2) months. In those circumstances, the complainant will be advised of the extended period within one month of making the complaint. 8.6 During this process the complainant will be kept fully informed of the progress of the investigation into the complaint and of any outcomes. 8.7 In any subsequent investigation by the Equality Commission, the [insert name of organisation] will co-operate providing access in a timely manner to any relevant documentation that the Equality Commission may require. Similarly, the [insert name of organisation] will co-operate fully with any investigation by the Equality Commission under 11 (1) (b) of Schedule 9 to the Northern Ireland Act 1998. 8.8 The [insert name of public authority] will make all efforts to implement promptly and in full any recommendations arising out of any Commission investigation. Chapter 9 Publication of our equality scheme (Schedule 9 4. (3) (c)) 9.1 Our [insert name’s] equality scheme is available free of charge in print form and alternative formats from: [insert appropriate contact details– should be in full and include a textphone/SMS number] 9.2 Our equality scheme is also available on our website at: [Insert link to website]
ModelEqualityScheme1Nov10_1.docx