Seeking feedback and measuring performance will assist the Department and agencies to continuously improve multicultural access and equity performance. Annual reporting and public accountability will help to signal the importance of this policy to achieving our mission. Action Responsibility Timeline Target 3.1 3.1.1 Develop a set of KPIs that Assistant Secretary June 2017 KPIs developed in consultation with are: Policy Analysis and Division Heads and Heads of agencies Performance Implementation Division included in this plan. indicators and relevant to the Department’s reporting core business, sensitive to cultural and linguistic barriers to effective engagement with clients and community. 3.1.2 Report annually on these Assistant Secretary June 2017 KPIs are approved by the Secretary on KPIs. Policy Analysis and an annual basis. Implementation Division An annual snapshot of the plan’s implementation will be reported to the Department of Social Services as part of whole-of-government’s presentation to the Australian Multicultural Council (AMC). Action Responsibility Timeline Target
Seeking feedback and measuring performance will assist the Department and agencies to continuously improve multicultural access and equity performance. Annual reporting and public accountability will help to signal the importance of this policy to achieving our mission. Action Responsibility Timeline Target 3.1 Performance indicators and reporting 3.1.1 Develop a set of KPIs that are: relevant to the Department’s core business, sensitive to cultural and linguistic barriers to effective engagement with clients and community. Assistant Secretary Policy Analysis and Implementation Division June 2017 KPIs developed in consultation with Division Heads and Heads of agencies included in this plan. 3.1.2 Report annually on these KPIs. Assistant Secretary Policy Analysis and Implementation Division June 2017 KPIs are approved by the Secretary on an annual basis. An annual snapshot of the plan’s implementation will be reported to the Department of Social Services as part of whole-of-government’s presentation to the Australian Multicultural Council (AMC). Action Responsibility Timeline Target
multicultural-plan-2016-2019.docx