process. The priority status is based on a client’s level of function, the level of risk in relation to the care situation, and any other concerns that are relevant to the client’s presentation. It is the role of the assessor to agree with or change the recommendation based on the client’s need. It is also the role of assessors to set client expectations about when services may commence. The timeframes for commencing services differ depending on the priority status, and providers are expected to work well within the timeframes to provide services to clients. Assessors will be expected to follow up with service providers who do not meet these timeframes, in some instances. Thirteen: Priority status for CHSP providers Priority Status Timeframe to Timeframe to Timeframe to update manage referrals commence service delivery (accept, reject, services information in client waitlist) record 2 calendar days 14 calendar days after High 3 calendar days after accepted accepted 5 calendar days 14 calendar days after Medium 3 calendar days after accepted accepted 10 calendar days 14 calendar days Low 3 calendar days after accepted accepted Table Fourteen: Priority status for HCP, Residential and TCP providers Priority Timeframe to Timeframe to commence Timeframe to update Status manage services service delivery referrals information in client (accept, reject, record waitlist) 2 calendar days 14 calendar days after High 3 calendar days accepted accepted 14 calendar days after 14 calendar days Medium 3 calendar days accepted accepted 28 calendar days after 14 calendar days after Low 3 calendar days accepted accepted Reviewing client needs Requested review Clients, contact centre staff, RAS, and service providers can request that the RAS undertake a review of a client’s Support Plan. To request a review, service providers should contact the RAS who undertook the initial assessment (via phone). When a client has been referred directly to CHSP services after screening (by the contact centre), a request for a review should be made to the contact centre.
process. The priority status is based on a client’s level of function, the level of risk in relation to the care situation, and any other concerns that are relevant to the client’s presentation. It is the role of the assessor to agree with or change the recommendation based on the client’s need. It is also the role of assessors to set client expectations about when services may commence. The timeframes for commencing services differ depending on the priority status, and providers are expected to work well within the timeframes to provide services to clients. Assessors will be expected to follow up with service providers who do not meet these timeframes, in some instances. Thirteen: Priority status for CHSP providers Priority Status Timeframe to manage referrals (accept, reject, waitlist) Timeframe to commence services Timeframe to update service delivery information in client record High 3 calendar days 2 calendar days after accepted 14 calendar days after accepted Medium 3 calendar days 5 calendar days after accepted 14 calendar days after accepted Low 3 calendar days 10 calendar days after accepted 14 calendar days accepted Table Fourteen: Priority status for HCP, Residential and TCP providers Priority Status Timeframe to manage referrals (accept, reject, waitlist) Timeframe to commence services Timeframe to update service delivery information in client record High 3 calendar days 2 calendar days accepted 14 calendar days after accepted Medium 3 calendar days 14 calendar days after accepted 14 calendar days accepted Low 3 calendar days 28 calendar days after accepted 14 calendar days after accepted Reviewing client needs Requested review Clients, contact centre staff, RAS, and service providers can request that the RAS undertake a review of a client’s Support Plan. To request a review, service providers should contact the RAS who undertook the initial assessment (via phone). When a client has been referred directly to CHSP services after screening (by the contact centre), a request for a review should be made to the contact centre.
my_aged_care_guidance_for_assessors_-_june_2015_0_md_2.docx