For this In this Service maps help service managers do this process or accountability work SMF Solutions Identifies the various documents needed within the service, whether at the overall service or the component level. Stabilize Solutions Identifies the service components that require testing. Supports development of appropriate integration and performance testing strategies. Deploy Solutions Supports development of deployment strategies for overall services and individual components. Supports development of patch management strategies. Operations Operations Facilitates identification of the key tasks required for day-to-day operation of the service. Supports role design and automatable task identification. Service Operations Facilitates identification of components requiring Monitoring monitoring. and Control Supports development of thresholds and actionable alerts. Customer Support Supports incident categorization scheme design, Service/ development of appropriate escalation paths, Incident incident diagnosis. Management Problem Support Suggests approaches to structuring the known error Management database. Shows organizational responsibility for proactive trend analysis. Governance, Compliance Facilitates identification of within individual Risk, and services and across multiple related services. compliance Highlights components with compliance requirements. Change and Management Facilitates identification of service components Configuration change management. Aids in assessing change impact within the service and across multiple related services. Highlights the stakeholders to be involved in communications and authorizations. Supports development of configuration management baselines. Facilitates identification of configuration item (CI) owners.
For this process or SMF In this accountability Service maps help service managers do this work Solutions Identifies the various documents needed within the service, whether at the overall service or the component level. Stabilize Solutions Identifies the service components that require testing. Supports development of appropriate integration and performance testing strategies. Deploy Solutions Supports development of deployment strategies for overall services and individual components. Supports development of patch management strategies. Operations Operations Facilitates identification of the key tasks required for day-to-day operation of the service. Supports role design and automatable task identification. Service Monitoring and Control Operations Facilitates identification of components requiring monitoring. Supports development of thresholds and actionable alerts. Customer Service/ Incident Management Support Supports incident categorization scheme design, development of appropriate escalation paths, incident diagnosis. Problem Management Support Suggests approaches to structuring the known error database. Shows organizational responsibility for proactive trend analysis. Governance, Risk, and compliance Compliance Facilitates identification of within individual services and across multiple related services. Highlights components with compliance requirements. Change and Configuration Management Facilitates identification of service components change management. Aids in assessing change impact within the service and across multiple related services. Highlights the stakeholders to be involved in communications and authorizations. Supports development of configuration management baselines. Facilitates identification of configuration item (CI) owners.
MOF%20Service%20Mapping.docx