Policy/Procedure Number: MP 302 Archived 1/2017 Lead Department: Member Services External Policy Policy/Procedure Title: Cultural and Linguistic Services Internal Policy Next Review Date: 11/16/2017 Original Date: 02/26/1999 Last Review Date: 11/16/2016 Applies to: Medi-Cal Healthy Kids Employees IQI P & T QUAC Reviewing Entities: OPerations Executive Compliance Department BOARD COMPLIANCE FINANCE PAC Approving Entities: CEO COO Credentialing DEPT. DIRECTOR/OFFICER Approval Signature: Approval Date: 11/16/2016 Kevin Spencer and Kelley Sewell RELATED POLICIES: N/A IMPACTED DEPTS.: DEFINITIONS: ATTACHMENTS: PURPOSE: To ensure effective communication regarding treatment, diagnosis, medical history and health education by providing cultural, linguistic, and sensory appropriate services to Members, taking into consideration Members’ beliefs, traditions, customs, and individual differences. POLICY / PROCEDURE:
Policy/Procedure Number: MP 302 Archived 1/2017 Lead Department: Member Services Policy/Procedure Title: Cultural and Linguistic Services External Policy Internal Policy Original Date: 02/26/1999 Next Review Date: 11/16/2017 Last Review Date: 11/16/2016 Applies to: Medi-Cal Healthy Kids Employees Reviewing Entities: IQI P & T QUAC OPerations Executive Compliance Department Approving Entities: BOARD COMPLIANCE FINANCE PAC CEO COO Credentialing DEPT. DIRECTOR/OFFICER Approval Signature: Kevin Spencer and Kelley Sewell Approval Date: 11/16/2016 RELATED POLICIES: IMPACTED DEPTS.: N/A DEFINITIONS: ATTACHMENTS: PURPOSE: To ensure effective communication regarding treatment, diagnosis, medical history and health education by providing cultural, linguistic, and sensory appropriate services to Members, taking into consideration Members’ beliefs, traditions, customs, and individual differences. POLICY / PROCEDURE:
MP302.docx