Your computer Make sure you are using a computer network may be or tablet that meets the technology preventing important requirements. That information can be files from loading found at . The screen looks funny because it doesn’t Your technical support person may images aren’t – recognize DLM as a YES need to whitelist items on your showing up / things organization. “friendly” district's firewall. That information can seem out of place, etc. You may be trying to be found at . deliver the test on a screen that is too small. Accommodations may Go back into Educator Portal and not have been entered check to make sure the proper My student is supposed into Educator Portal. accommodations are selected in the to have specific student’s PNP. YES Accommodations may accommodations and have been entered If they are correct in Educator Portal, they aren’t showing up. incorrectly into contact the DLM help desk at Educator Portal. or The assistive device Contact local technical support to My student is supposed or speakers may not ensure your computer recognizes the to be able to respond be installed properly. devices and the drivers are updated. using assistive technology (alternate The software to run If everything is working properly, keyboard, switch, etc.) the assistive device YES contact the DLM help desk at OR is supposed to be may need to be or . able to hear the text updated. read aloud and it is not KITE may not support working. the device.
The screen looks funny – images aren’t showing up / things seem out of place, etc. Your computer network may be preventing important files from loading because it doesn’t recognize DLM as a “friendly” organization. You may be trying to deliver the test on a screen that is too small. YES Make sure you are using a computer or tablet that meets the technology requirements. That information can be found at . Your technical support person may need to whitelist items on your district's firewall. That information can be found at . My student is supposed to have specific accommodations and they aren’t showing up. Accommodations may not have been entered into Educator Portal. Accommodations may have been entered incorrectly into Educator Portal. YES Go back into Educator Portal and check to make sure the proper accommodations are selected in the student’s PNP. If they are correct in Educator Portal, contact the DLM help desk at or My student is supposed to be able to respond using assistive technology (alternate keyboard, switch, etc.) OR is supposed to be able to hear the text read aloud and it is not working. The assistive device or speakers may not be installed properly. The software to run the assistive device may need to be updated. KITE may not support the device. YES Contact local technical support to ensure your computer recognizes the devices and the drivers are updated. If everything is working properly, contact the DLM help desk at or .
NYSAA%20Technical%20Issues%20Help.docx