Frequently Asked Questions How can I access the Promotions Portal? For New Zealand Trade Partners, the Promotions Portal will be accessed through PEL Secure, as you did for iPro. Will I receive confirmation of Deals? An email will be sent for all changes made to a Deal Sheet. Daily and Weekly summary reports will also be sent. Will current Deals already be in the new system, or do they need to be Current approved Deals will be migrated to the new system as part of the rollout. You will receive further instruction on this from your Category Manager closer to your rollout date. Will my browser be supported? The PMR Portal is compatible with most web browsers however for optimal experience we recommend the use of Mozilla Firefox (Ver 18+). What training will Trade Partners have on this new system? All Trade Partners will be invited to a group training session, where they will receive a demonstration of the new system and a User Guide. There will also be self-paced eLearning available. Can I request what type of I want for my Promotion? Yes, for all Deal Sheets you can suggest a Single Price or Multibuy. Ultimately it is the decision of your Category Team. My Favourite is slow to open, how can I make this faster? Reducing the number of Articles that are in your Favourite will make the Favourite easier to manage and the Calendar page faster to load. What happens when my Category Manager accepts my Deal Sheet? When a Deal Sheet is accepted, a notification email is sent to you. The slot changes colour in your Calendar, and further improvements can be made to the Deal. When an Offer is created, the Deal Sheet is locked which indicates no further changes can be made without contacting your Category Manager first. Do I need to ask my Category Manager before loading Deal Sheets? It is important to maintain open communication with your Category Manager. It’s good business practice to discuss new promotional activity with your Category Manager before submitting new Deal Sheets. Will I see the Offers that are created for my Deals? No, Trade Partners will only see the Deals that are entered against their articles. Only Category Teams within Countdown will see the Offers loaded.
Frequently Asked Questions How can I access the Promotions Portal? For New Zealand Trade Partners, the Promotions Portal will be accessed through PEL Secure, as you did for iPro. Will I receive confirmation of Deals? An email will be sent for all changes made to a Deal Sheet. Daily and Weekly summary reports will also be sent. Will current Deals already be in the new system, or do they need to be Current approved Deals will be migrated to the new system as part of the rollout. You will receive further instruction on this from your Category Manager closer to your rollout date. Will my browser be supported? The PMR Portal is compatible with most web browsers however for optimal experience we recommend the use of Mozilla Firefox (Ver 18+). What training will Trade Partners have on this new system? All Trade Partners will be invited to a group training session, where they will receive a demonstration of the new system and a User Guide. There will also be self-paced eLearning available. Can I request what type of I want for my Promotion? Yes, for all Deal Sheets you can suggest a Single Price or Multibuy. Ultimately it is the decision of your Category Team. My Favourite is slow to open, how can I make this faster? Reducing the number of Articles that are in your Favourite will make the Favourite easier to manage and the Calendar page faster to load. What happens when my Category Manager accepts my Deal Sheet? When a Deal Sheet is accepted, a notification email is sent to you. The slot changes colour in your Calendar, and further improvements can be made to the Deal. When an Offer is created, the Deal Sheet is locked which indicates no further changes can be made without contacting your Category Manager first. Do I need to ask my Category Manager before loading Deal Sheets? It is important to maintain open communication with your Category Manager. It’s good business practice to discuss new promotional activity with your Category Manager before submitting new Deal Sheets. Will I see the Offers that are created for my Deals? No, Trade Partners will only see the Deals that are entered against their articles. Only Category Teams within Countdown will see the Offers loaded.
nz-vendor-user-guide-v12.docx