Blocked Emergency #s Emergency Numbers STS STS STS Messages STS Messages Database Profile Macros Directory Assistance DA Intro Call Processing -- Calling from International (DA) Interstate DA Number Intrastate DA Sprint International Variations Automated DA Non-Standard TTY DA City & State Given; Area Code Unknown Answered Foreign Language DA Variations Transfer Menu International Transfer Menu 900 # Call Processing Call Processing -- Calling Intl 211/311/511 Requests Device-to-Device Device to Device Intro VCO-HCO & HCO-VCO Calls Function Keys & Banner Messages HCO-HCO VCO-TTY & TTY-VCO Device to Device Variations VCO-VCO Alternate Call Type reaches recording TTY-HCO & HCO-TTY Call Processing CA information Request for Length of Call Variations Area Code Only In From Number T-V Call & V Requests Supervisor Call Backs for Conversational Flow TTYs Static or Poor Connection Multiple Calls Profanity towards Agent Sensitive Topics Redialing Suicide Young Children Inbound Does Not Connect Illegal Calls Inbound Answering Machines Tone Judgments Hangs Up Before Message Left Repeating Information Do Not Type Recorded Messages Restricted Calls Answering Machine Full Two calling from numbers Change Answering Machine Message LEC Service Office VCO Requests Leave Message 1st out dial 611/811 Leaving a Message V-TTY Ans V Double Letters Retrieving Messages from TTY V Answering Call Waiting Feature Machine Conference TTY Screener Line Calls Request to TTY Message on Answering Calling Machine Hard of hearing customer Answers TTY Line Recordings Spanish Calls to Spanish Speaking Agents Regional 800 Request for Alternate Language TTY Requests That Number” “Dial Caller Types in Alternate Language Recording with Relay Option Voice Customer Hangs Up During Call Alternate Call Recording Reached Variable Time Stamp English/Spanish Customer Misdialed Phrase Pound TTY Customer Up During Call Touch Tone Phone Non Standard TTY Capability Advertisements Relaying Internet Characters Do Not Type Recordings TTY User Does Not Type GA Get Live Person/Rep Dispatch Calls Pizza, Taxi, etc. Conversation Being Recorded – Customer Referral Guidelines Dial Number from Recorded Announcement V-T answered by Fax VCO Customer Requests Conference Holding for Inbound prior to out dial Leave Relay Number Request for Company Information Voice Mail Retrieval Request for M/F VCO Types & Voices Request Specific Agent Prompting Agent Knows Customer Data Transmission Box Request for Relay Number Prompting VCO on Hold Customer Requests to Call Relay Service Requests VCO/HCO Request for Calling From Number HCO Request Telephone Number Referral Requests VCO/HCO
Blocked Emergency Numbers STS STS Messages Emergency #s STS STS Messages Database Profile Macros Directory Assistance (DA) DA Intro Interstate DA Intrastate DA Automated DA DA City & State Given; Area Code Unknown DA Variations International Transfer Menu Call Processing -- Calling Intl Call Processing -- Calling from International Number Sprint International Variations Non-Standard TTY Answered Foreign Language Transfer Menu 900 # Call Processing 211/311/511 Requests Device-to-Device Calls Device to Device Intro Function Keys & Banner Messages VCO-TTY & TTY-VCO VCO-VCO TTY-HCO & HCO-TTY VCO-HCO & HCO-VCO HCO-HCO Device to Device Variations Alternate Call Type reaches recording Call Processing Variations CA information Area Code Only In From Number Conversational Flow Static or Poor Connection Profanity towards Agent Redialing Young Children Inbound Does Not Connect Inbound Tone Judgments Repeating Information Restricted Calls Two calling from numbers LEC Service Office 611/811 Double Letters Call Waiting Feature Conference Line Calls Calling Hard of hearing customer Answers TTY Line Spanish Calls to Spanish Speaking Agents Request for Alternate Language Caller Types in Alternate Language Voice Customer Hangs Up During Call Variable Time Stamp Customer Misdialed Phrase TTY Customer Up During Call Non Standard TTY Capability Relaying Internet Characters TTY User Does Not Type GA Dispatch Calls – Pizza, Taxi, etc. Customer Referral Guidelines V-T answered by Fax Customer Requests Holding for Inbound prior to out dial Request for Company Information Request for M/F Request Specific Agent Agent Knows Customer Request for Relay Number Customer Requests to Call Relay Service Request for Calling From Number Request Telephone Number Referral Request for Length of Call T-V Call & V Requests Supervisor Call Backs for TTYs Multiple Calls Sensitive Topics Suicide Illegal Calls Answering Machines Hangs Up Before Message Left Do Not Type Recorded Messages Answering Machine Full Change Answering Machine Message VCO Requests Leave Message 1st out dial Leaving a Message V-TTY Ans V Retrieving Messages from TTY V Answering Machine TTY Screener Request to TTY Message on Answering Machine Recordings Regional 800 TTY Requests “Dial That Number” Recording with Relay Option Alternate Call Recording Reached English/Spanish Pound Touch Tone Phone Advertisements Do Not Type Recordings Get Live Person/Rep Conversation Being Recorded Dial Number from Recorded Announcement VCO Conference Leave Relay Number Voice Mail Retrieval VCO Types & Voices Prompting Data Transmission Box Prompting VCO on Hold Requests VCO/HCO HCO Requests VCO/HCO
North%20Dakota%202018%20FCC%20Recertification.docx