(b) I was tasked with developing a new style of management letter for the clients. I had to meet stringent quality requirements/criteria whilst addressing the need to reduce its size. Following consultation, mainly over the phone and face-to-face, with the majority of our clients, I realised that a summarised report format with a better visual and more interactive presentation was the answer. I developed a format for a summarised report, reducing the average length from 40 pages to just 10. I achieved this through careful editing of information and increased use of graphs etc. I then developed a more focused presentation to clients and included more graphical displays and incorporated short presentations by colleagues directly involved in producing the work. During the presentations I encouraged clients to ask questions and develop their understanding of the issues at hand. (c )The summarised management report and improved presentations were seen as a success by the clients, who with exception, in responding to an evaluation survey, found the new format/style better than the previous, and all requested that the revised system should be continued. 80% credit Example 1 (above): This is not a good example because it: does not give sufficient details of exactly what the person did or how they actually demonstrated their effective communications skills” “ also, it is not clear where the information requested at (a), (b) and (c) (supplementary section) is presented. Example 2 (above): This is a better example because it: describes exactly what the person did and how they communicated, for example mainly over the phone and face-to face” & a format for a “…..consultation, “developed summarised report, reducing the average length from 40 pages to just 10” this through “achieved careful editing of the information and increased use of graphs”. clients to ask “encouraged questions” also, it is clearer where the information requested at (a), (b) and (c) of the supplementary question section is presented. Reminder: Once you have completed Question Areas 1-4, you should progress to Question Area 5 - a Knowledge Question. Please note that all five areas must be completed at the time of application.
(b) I was tasked with developing a new style of management letter for the clients. I had to meet stringent quality requirements/criteria whilst addressing the need to reduce its size. Following consultation, mainly over the phone and face-to-face, with the majority of our clients, I realised that a summarised report format with a better visual and more interactive presentation was the answer. I developed a format for a summarised report, reducing the average length from 40 pages to just 10. I achieved this through careful editing of information and increased use of graphs etc. I then developed a more focused presentation to clients and included more graphical displays and incorporated short presentations by colleagues directly involved in producing the work. During the presentations I encouraged clients to ask questions and develop their understanding of the issues at hand. (c )The summarised management report and improved presentations were seen as a success by the clients, who with exception, in responding to an evaluation survey, found the new format/style better than the previous, and all requested that the revised system should be continued. 80% credit Example 1 (above): This is not a good example because it: does not give sufficient details of exactly what the person did or how they actually demonstrated their “ effective communications skills” also, it is not clear where the information requested at (a), (b) and (c) (supplementary section) is presented. Example 2 (above): This is a better example because it: describes exactly what the person did and how they communicated, for example “…..consultation, mainly over the phone and face-to face” & “developed a format for a summarised report, reducing the average length from 40 pages to just 10” “achieved this through careful editing of the information and increased use of graphs”. “encouraged clients to ask questions” also, it is clearer where the information requested at (a), (b) and (c) of the supplementary question section is presented. Reminder: Once you have completed Question Areas 1-4, you should progress to Question Area 5 - a Knowledge Question. Please note that all five areas must be completed at the time of application.
nrs02920%20application%20form.docx