7.6 The organization has The organization has The organization has The organization has Internal Poor two-way Limited two-way Adequate two-way Good two-way Communications and Decision communications between communication between communication between communications between Making management and staff management and management and staff management and staff No structured settings to Few structured settings to Occasional structured Regular structured settings exchange ideas and exchange ideas and discuss settings to exchange ideas to exchange ideas and discuss problems or problems or opportunities and discuss problems or discuss problems and opportunities opportunities opportunities Management sometimes Management rarely listens Management usually listens Management consistently listens to staff ideas, but does to or encourages staff to ideas and periodically listens to staff ideas and not actively seek staff input ideas seeks staff input seeks staff input Staff occasionally initiating Staff rarely initiating discussions with Staff frequently initiating discussions with usually initiating management and raising management and raising discussions with discussions with challenging issues management and raising challenging issues management and raising challenging issues challenging issues Weak communications within Inadequate and across departments or Good communications communications within and functions Adequate communications within and across across departments or within and across departments or functions functions A decision-making process departments or functions with little involvement for A decision-making process A decision-making process shared responsibility, A decision-making process that lacks staff involvement with extensive staff ownership, and accountability with some staff involvement involvement for shared for shared responsibility, for shared responsibility, responsibility, ownership, ownership, and Weak and infrastructure ownership, and and accountability accountability to facilitate internal accountability communications Inadequate space and Good space and Adequate and infrastructure to facilitate infrastructure to facilitate infrastructure to facilitate internal communications internal communications internal communications 7.7 External Communications Subsection Objectives: Assess the effectiveness of the organization’s external communications general public, government, donors, private sector, and civil society organizations) Resources: External communications policy, website, brochures, public annual reports, publications, social media messaging, questionnaires and interviews of senior managers and staff and target audiences Low Capacity Basic Capacity Moderate Capacity Strong Capacity
7.6 Internal Communications and Decision Making The organization has Poor two-way communications between management and staff No structured settings to exchange ideas and discuss problems or opportunities Management rarely listens to or encourages staff ideas Staff rarely initiating discussions with management and raising challenging issues Inadequate communications within and across departments or functions A decision-making process that lacks staff involvement for shared responsibility, ownership, and accountability Inadequate space and infrastructure to facilitate internal communications The organization has Limited two-way communication between management and Few structured settings to exchange ideas and discuss problems or opportunities Management sometimes listens to staff ideas, but does not actively seek staff input Staff occasionally initiating discussions with management and raising challenging issues Weak communications within and across departments or functions A decision-making process with little involvement for shared responsibility, ownership, and accountability Weak and infrastructure to facilitate internal communications The organization has Adequate two-way communication between management and staff Occasional structured settings to exchange ideas and discuss problems or opportunities Management usually listens to ideas and periodically seeks staff input usually initiating discussions with management and raising challenging issues Adequate communications within and across departments or functions A decision-making process with some staff involvement for shared responsibility, ownership, and accountability Adequate and infrastructure to facilitate internal communications The organization has Good two-way communications between management and staff Regular structured settings to exchange ideas and discuss problems and opportunities Management consistently listens to staff ideas and seeks staff input Staff frequently initiating discussions with management and raising challenging issues Good communications within and across departments or functions A decision-making process with extensive staff involvement for shared responsibility, ownership, and accountability Good space and infrastructure to facilitate internal communications 7.7 External Communications Subsection Objectives: Assess the effectiveness of the organization’s external communications general public, government, donors, private sector, and civil society organizations) Resources: External communications policy, website, brochures, public annual reports, publications, social media messaging, questionnaires and interviews of senior managers and staff and target audiences Low Capacity Basic Capacity Moderate Capacity Strong Capacity
ocawithoutfacilitatorsguidewithnupas_7.27.2015.docx