Management Control customer/supplier relationships Stage 2 – Establish effective internal supplier/customer relationships Outputs Steps Key Areas Current state service and Ensure that it reflects the information flow map actual current state Tools Use as a foundation for Stream mapping future state map Draft future state service Requires discussion at all and information flow map levels between each Tools interacting team Value Stream mapping Service level agreements Must have senior between each interacting management support and team other levels agreement Updated future state service and information flow map Tools Service Level Agreements Gap analysis outlining Publish plans and follow internal service issues through using Team corrective action Plan/Do/Check/Act (PDCA) plans Tools PDCA Teams working towards mutually agreed and Key to ensure that the understood objectives internal customer Mutual support to each supports its internal area’s improvement plans suppliers in implementing its Tools plan Visual Control
Management Control customer/supplier relationships Stage 2 – Establish effective internal supplier/customer relationships Outputs Current state service and information flow map Tools Stream mapping Draft future state service and information flow map Tools Value Stream mapping Service level agreements between each interacting team Updated future state service and information flow map Tools Service Level Agreements Gap analysis outlining internal service issues Team corrective action plans Tools PDCA Teams working towards mutually agreed and understood objectives Mutual support to each area’s improvement plans Tools Visual Control Steps Key Areas Ensure that it reflects the actual current state Use as a foundation for future state map Requires discussion at all levels between each interacting team Must have senior management support and other levels agreement Publish plans and follow through using Plan/Do/Check/Act (PDCA) Key to ensure that the internal customer supports its internal suppliers in implementing its plan
Organisational-strategy-template-vers-2.0.docx