Data Transmission Speed True Caller ID Turbo Code Per Call Block Turbo Code Interrupt Per Line Block Enhanced Dial Thru - (ETurbo) Permanent Call Blocking Disable Turbo Code Mode Caller ID Blocking - True Caller ID American Standard Code Information Connecting Variations Interchange (ASCII) Misdialed Relay Phrase Interrupts Dialed 711 Instead of 911 Sprint IP - Internet Relay 711 Spanish Sprint IP call processing Request for Relay Numbers Internet Relay variations Cellular/Wireless problem reaching 711 is optional 611/811 (LEC Service Access) ‘GA’ Sprint IP Standard Svc Explanation 700 Text Flow 900 Numbers & Call Processing Interruptions without garble Correctional Facility/Prison Calls Conversational flow Use of Relay through Correctional Facilities: ASL Emoticons Text Message Abbreviations Correctional Facility Call Processing, Relay Abuse – IP Acronyms Spanish & French Language Service Sprint IP Variations International calling restrictions Info Digit list 911 Emergency Calls Overview of System System Overview Dial Window & Equipment Login/Logout Scratch Pad Agent Profile Transfer Panel Clicking the Mouse Headset Panel Dragging/Dropping Status Bar Copy/Paste Record Feature Drop Down Boxes Function Keys Lists Block Radio Button Ctrl-Switch Scroll Bars Switch Sliders The Keyboard Tables Alpha Keys Accessing a Program Call Handling Keys Screen Displays Numeric Keys Call Handling Screen Cursor Movement Keys Title Bar Arrow Keys Banner Backspace Conversation Area Error Correction Function Disconnect Message Status Single Word Edit Function Color Scheme Word Substitution Feature Text Transmission Macros Table Cancel Key Ctrl-Function Keys Information Bar Glossary of Telephony Profile Background Noises Help Voice Tones/Descriptive Words Call Type Standard Abbreviations Phone Image Professional Phone Image Person Speaking in Third Person (Tone of Voice) How phone image is created Pacing the Voice Customer Provide warm & friendly greeting Brief pacing phrases Conversational Tone Repeating information Voice Inflection Voice Customer does not say "GA” Audibility & breath control Handling Interruptions Pitch Voice Tone Quality How Phone Image is Created Operator Role Why Conversational Tone? Relay Role Transparency, Caller Control & Confidentiality Relay Skills Rudeness Conversational Flow Create an Exceptional Customer Experience Staying focused Announce Listening skills Closing
Data Transmission Speed Turbo Code Turbo Code Interrupt Enhanced Dial Thru - (ETurbo) Disable Turbo Code Mode American Standard Code Information Interchange (ASCII) Interrupts Sprint IP - Internet Relay Sprint IP call processing Internet Relay variations ‘GA’ is optional Sprint IP Standard Svc Explanation Text Flow Interruptions without garble Conversational flow ASL Emoticons – Text Message Abbreviations IP Acronyms Sprint IP Variations True Caller ID Per Call Block Per Line Block Permanent Call Blocking Caller ID Blocking - True Caller ID Connecting Variations Misdialed Relay Phrase Dialed 711 Instead of 911 711 Spanish Request for Relay Numbers Cellular/Wireless problem reaching 711 611/811 (LEC Service Access) 700 900 Numbers & Call Processing Correctional Facility/Prison Calls Use of Relay through Correctional Facilities: Correctional Facility Call Processing, Relay Abuse Spanish & French Language Service International calling restrictions Info Digit list 911 Emergency Calls Overview of System & Equipment System Overview Login/Logout Agent Profile Clicking the Mouse Dragging/Dropping Copy/Paste Drop Down Boxes Lists Radio Button Scroll Bars Sliders Tables Accessing a Program Screen Displays Call Handling Screen Title Bar Banner Conversation Area Disconnect Message Status Color Scheme Text Transmission Cancel Key Information Bar Profile Help Call Type Dial Window Scratch Pad Transfer Panel Headset Panel Status Bar Record Feature Function Keys Block Ctrl-Switch Switch The Keyboard Alpha Keys Call Handling Keys Numeric Keys Cursor Movement Keys Arrow Keys Backspace Error Correction Function Single Word Edit Function Word Substitution Feature Macros Table Ctrl-Function Keys Glossary of Telephony Background Noises Voice Tones/Descriptive Words Standard Abbreviations Phone Image (Tone of Voice) Professional Phone Image How phone image is created Provide warm & friendly greeting Conversational Tone Voice Inflection Audibility & breath control Pitch Quality Operator Role Relay Role Relay Skills Conversational Flow Staying focused Listening skills Person Speaking in Third Person Pacing the Voice Customer Brief pacing phrases Repeating information Voice Customer does not say "GA” Handling Interruptions Voice Tone How Phone Image is Created Why Conversational Tone? Transparency, Caller Control & Confidentiality Rudeness Create an Exceptional Customer Experience Announce Closing
Ohio%20TRS%20FCC%20Recertification%20Year%202018-23.docx