Identify appropriate Cultural and Heritage Education Officer June 2016 £100 policies and strategies learning Activities to feed in to over the next 1 3 – Explore the options of Cultural and Heritage Mhairi Cross March 2017 £500 expanding the learning Activities Education Officer educational provision in the museum to areas including accreditation and other pathways Explore fields for Cultural and Heritage Mhairi Cross 2016 Through external developing far reaching learning Activities Education Officer funding out reach projects such Cultural and Heritage as in residence’ learning Activities ‘artist projects and arts development projects Activity Performance Indicator Responsibility Date Budget Develop visitor surveys Customer satisfaction Lauren Elliot March 2016 £200 and feedback to provide % Robin Robertson the organisation with robust evidence for improvement Embed Self Evaluation Customer satisfaction Mhairi Cross Sept 2016 and In £100 % progress Measure repeat visits Customer satisfaction Lauren Elliot In progress £500 % Robertson Monitor and measure Customer satisfaction Lauren Elliot In progress £100 complaints % Robin Robertson Ensure that is a Customer satisfaction Lauren Elliot In progress £500 comprehensive % Robin Robertson complaints procedure in
Identify appropriate policies and strategies to feed in to over the next 1 – 3 Cultural and Heritage learning Activities Education Officer June 2016 £100 Explore the options of expanding the educational provision in the museum to areas including accreditation and other pathways Cultural and Heritage learning Activities Mhairi Cross Education Officer March 2017 £500 Explore fields for developing far reaching out reach projects such as ‘artist in residence’ projects and arts development projects Cultural and Heritage learning Activities Cultural and Heritage learning Activities Mhairi Cross Education Officer 2016 Through external funding Activity Performance Indicator Responsibility Date Budget Develop visitor surveys and feedback to provide the organisation with robust evidence for improvement Customer satisfaction % Lauren Elliot Robin Robertson March 2016 £200 Embed Self Evaluation Customer satisfaction % Mhairi Cross Sept 2016 and In progress £100 Measure repeat visits Customer satisfaction % Lauren Elliot Robertson In progress £500 Monitor and measure complaints Customer satisfaction % Lauren Elliot Robin Robertson In progress £100 Ensure that is a comprehensive complaints procedure in Customer satisfaction % Lauren Elliot Robin Robertson In progress £500
NMMS%20Strategic%20Plan%202015%20-%2018%20APPROVED.docx