Types of enquiries or risk Agency responsible assessment Criminal (including assault, theft, Police fraud, hate crime, domestic violence and abuse or wilful neglect of a person lacking capacity) Serious risk of harm from domestic Multi-Agency Risk Assessment Conference abuse (MARAC) in high risk cases. Also domestic violence teams /organisations, police Fitness of registered service provider Care Quality Commission (CQC) Unresolved serious complaint in CQC, Health Service Ombudsman healthcare setting Breach of rights of person detained Care Quality Commission, Local under Authority, the Mental Capacity Act 2005 CCG, OPG/Court of Protection. Deprivation of Liberty Safeguards (DoLS) Breach of terms of Employer employment/disciplinary procedures Breach of professional code of Professional regulatory body conduct Breach of health and safety Health and Safety Executive (HSE) legislation and regulations Complaint regarding failure of service Manager/proprietor of service/complaints provision Department. Ombudsman (if unresolved through complaints procedure) Breach of contract to provide care Service commissioner (e.g. social services, and support clinical commissioning groups) Assessment of need for care and Social Services/CCG/community support mental needs (service users and unpaid health team/care trust carers) Access to health and social care Social services/CCG/community services to mental health reduce the risk of abuse/neglect team/care trust Incident investigation, including Service providers, including hospitals cause and analysis health services Misuse of enduring or lasting power Office of the Public Guardian/Court of of attorney or misconduct of a Protection/Police deputy Decision making that may not be in Office of the Public of the best Protection
Types of enquiries or risk assessment Agency responsible Criminal (including assault, theft, fraud, hate crime, domestic violence and abuse or wilful neglect of a person lacking capacity) Police Serious risk of harm from domestic abuse Multi-Agency Risk Assessment Conference (MARAC) in high risk cases. Also domestic violence teams /organisations, police Fitness of registered service provider Care Quality Commission (CQC) Unresolved serious complaint in healthcare setting CQC, Health Service Ombudsman Breach of rights of person detained under the Mental Capacity Act 2005 Deprivation of Liberty Safeguards (DoLS) Care Quality Commission, Local Authority, CCG, OPG/Court of Protection. Breach of terms of employment/disciplinary procedures Employer Breach of professional code of conduct Professional regulatory body Breach of health and safety legislation and regulations Health and Safety Executive (HSE) Complaint regarding failure of service provision Manager/proprietor of service/complaints Department. Ombudsman (if unresolved through complaints procedure) Breach of contract to provide care and support Service commissioner (e.g. social services, clinical commissioning groups) Assessment of need for care and support needs (service users and unpaid carers) Social Services/CCG/community mental health team/care trust Access to health and social care services to reduce the risk of abuse/neglect Social services/CCG/community mental health team/care trust Incident investigation, including cause analysis Service providers, including hospitals and health services Misuse of enduring or lasting power of attorney or misconduct of a deputy Office of the Public Guardian/Court of Protection/Police Decision making that may not be in the best Office of the Public of Protection
operational_procedures.docx