Your computer Make sure you are using a computer or network may be tablet that meets the technology preventing important requirements. That information can be from loading found at . The screen looks because it doesn’t Your technical support person may need funny images – recognize DLM as a to whitelist items on your district's 4 aren’t showing up YES “friendly” firewall. That information can be found at / things seem out organization. . of place, etc. You may be trying to deliver the test on a screen that is too small. Accommodations Go back into Educator Portal and check may not have been to make sure the proper My student is entered into Educator accommodations are selected in the supposed to have Portal. student’s PNP. specific 5 YES accommodations Accommodations If they are correct in Educator Portal, and they aren’t may have been contact the DLM help desk at showing up. entered incorrectly or into Educator Portal. My student is Contact local technical support to ensure supposed to be your computer recognizes the devices The assistive device able to respond and the drivers are updated. or speakers may not assistive If everything is working properly, contact be installed properly. technology the DLM help desk at 1-844-261-6481 or (alternate The software to run . 6 keyboard, switch, the assistive device YES etc.) OR is may need to be supposed to be updated. able to hear the KITE may not support text read aloud the device. and it is not working.
4 The screen looks funny – images aren’t showing up / things seem out of place, etc. Your computer network may be preventing important from loading because it doesn’t recognize DLM as a “friendly” organization. You may be trying to deliver the test on a screen that is too small. YES Make sure you are using a computer or tablet that meets the technology requirements. That information can be found at . Your technical support person may need to whitelist items on your district's firewall. That information can be found at . 5 My student is supposed to have specific accommodations and they aren’t showing up. Accommodations may not have been entered into Educator Portal. Accommodations may have been entered incorrectly into Educator Portal. YES Go back into Educator Portal and check to make sure the proper accommodations are selected in the student’s PNP. If they are correct in Educator Portal, contact the DLM help desk at or 6 My student is supposed to be able to respond assistive technology (alternate keyboard, switch, etc.) OR is supposed to be able to hear the text read aloud and it is not working. The assistive device or speakers may not be installed properly. The software to run the assistive device may need to be updated. KITE may not support the device. YES Contact local technical support to ensure your computer recognizes the devices and the drivers are updated. If everything is working properly, contact the DLM help desk at 1-844-261-6481 or .
NYSAA%20Technical%20Issues%20Help_0.docx