Microsoft Server Product Portfolio Customer Solution Case Study BPO Sets Up Private Cloud, Lowers Server Footprint and Saves Costs “It reduces the turnaround time to implement a Overview Country or Region: India solution. Plus, administrative overheads are Industry: Outsourcing considerably lower. Now, we log into a single console Customer Profile to monitor the entire infrastructure. This also helps us NCO India, established in 2012, focuses on outsourcing services to the financial take on our growth goals easily.” services domain. The company currently Ajay Masur, Chief Information Officer, NCO India employs over 1000 employees and NCO India operations were set up a year ago to outsource IT expects to double this number by 2014. services primarily to the financial sector. Its guiding strategy was Business Situation to leverage only the latest technologies. As a Microsoft NCO India wanted to implement virtualization to improve manageability Enterprise Agreement customer globally, going with Microsoft and resilience by moving its technologies not only gave the company the best value for infrastructure to a private cloud. money but also a robust, integrated solution that was highly Solution automated and available. It deployed the private cloud NCO India developed a private cloud using Microsoft Windows Server 2012 infrastructure on the Windows Server 2012 operating system, Hyper-V and Microsoft System Center with Hyper-V technology and Microsoft System Center 2012 2012. The company also implemented Microsoft Exchange Server 2013 and solutions. The virtualized environment also included Microsoft Microsoft SQL Server 2012. Exchange Server 2013 and Microsoft SQL Server 2012. With this Benefits model, the company streamlines IT infrastructure, simplifies Enhances security management and gains more flexibility. It saves US$ 100,000 in Reduces management overheads Lowers costs IT costs and lowers maintenance overheads. Overall, the company has optimized resources, improved operational efficiency and enhanced security.
Microsoft Server Product Portfolio Customer Solution Case Study BPO Sets Up Private Cloud, Lowers Server Footprint and Saves Costs Overview Country or Region: India Industry: Outsourcing Customer Profile NCO India, established in 2012, focuses on outsourcing services to the financial services domain. The company currently employs over 1000 employees and expects to double this number by 2014. Business Situation NCO India wanted to implement virtualization to improve manageability and resilience by moving its infrastructure to a private cloud. Solution NCO India developed a private cloud using Microsoft Windows Server 2012 Hyper-V and Microsoft System Center 2012. The company also implemented Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Benefits Enhances security Reduces management overheads Lowers costs “It reduces the turnaround time to implement a solution. Plus, administrative overheads are considerably lower. Now, we log into a single console to monitor the entire infrastructure. This also helps us take on our growth goals easily.” Ajay Masur, Chief Information Officer, NCO India NCO India operations were set up a year ago to outsource IT services primarily to the financial sector. Its guiding strategy was to leverage only the latest technologies. As a Microsoft Enterprise Agreement customer globally, going with Microsoft technologies not only gave the company the best value for money but also a robust, integrated solution that was highly automated and available. It deployed the private cloud infrastructure on the Windows Server 2012 operating system, with Hyper-V technology and Microsoft System Center 2012 solutions. The virtualized environment also included Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. With this model, the company streamlines IT infrastructure, simplifies management and gains more flexibility. It saves US$ 100,000 in IT costs and lowers maintenance overheads. Overall, the company has optimized resources, improved operational efficiency and enhanced security.
NCO_Final_May_13_locked.docx