South Essex and Oxfordshire have only been able to provide a partial return because of data problems. We are working the provider and commissioners on this. Patient Satisfaction Survey Results have also been published for up to 2013. Release date 10 May 2013 March data. – Oxfordshire are still struggling to report on times. We are working with the provider to rectify this. Release date 11 April 2013 February data. – Sutton and Merton have had problems providing a full set of data, Caller Not Triaged data cannot be accurately reported at this time. The problem has now been rectified for next month’s submission. Release date 8 March 2013 January data. – Harmoni revised their data to provide more accurate Caller Not Triaged figures. This is now rectified for future submissions. Population figures for Lancashire were revised to show a more accurate estimate. Release date 1 February 2013 December data. – INWL revised data for their total call backs to accurately reflect calls transferred. The most recent patient satisfaction survey results are now available for to October 2012. Systems impact data for INWL is now available. Release date 11 January 2013 November data. – Both Hillingdon and Croydon sites are unable to provider Live Transfer” and Episode Length” times. We “Average “Average are working with providers to ensure this is corrected. Derby revised their calls offered to account for missing calls in the in under 30 seconds calls’ field. ‘abandoned Release date 30 November 2012 October data. – Both Hillingdon and Croydon sites are unable to provider Live Transfer” and Episode Length” times. We “Average “Average are working with providers to ensure this is corrected. The population figure for The West has been changed to show the most up to date figure. Release date 2 November 2012 September data. – In Reasons not triaged, we have amended the figures in for non-triage: other” to a balancing figure to ensure all “reason answered calls are accounted for. Previously there were missing calls, which were not recorded in the MDS submission.
South Essex and Oxfordshire have only been able to provide a partial return because of data problems. We are working the provider and commissioners on this. Patient Satisfaction Survey Results have also been published for up to 2013. Release date 10 May 2013 – March data. Oxfordshire are still struggling to report on times. We are working with the provider to rectify this. Release date 11 April 2013 – February data. Sutton and Merton have had problems providing a full set of data, Caller Not Triaged data cannot be accurately reported at this time. The problem has now been rectified for next month’s submission. Release date 8 March 2013 – January data. Harmoni revised their data to provide more accurate Caller Not Triaged figures. This is now rectified for future submissions. Population figures for Lancashire were revised to show a more accurate estimate. Release date 1 February 2013 – December data. INWL revised data for their total call backs to accurately reflect calls transferred. The most recent patient satisfaction survey results are now available for to October 2012. Systems impact data for INWL is now available. Release date 11 January 2013 – November data. Both Hillingdon and Croydon sites are unable to provider “Average Live Transfer” and “Average Episode Length” times. We are working with providers to ensure this is corrected. Derby revised their calls offered to account for missing calls in the ‘abandoned in under 30 seconds calls’ field. Release date 30 November 2012 – October data. Both Hillingdon and Croydon sites are unable to provider “Average Live Transfer” and “Average Episode Length” times. We are working with providers to ensure this is corrected. The population figure for The West has been changed to show the most up to date figure. Release date 2 November 2012 – September data. In Reasons not triaged, we have amended the figures in “reason for non-triage: other” to a balancing figure to ensure all answered calls are accounted for. Previously there were missing calls, which were not recorded in the MDS submission.
NHS-111-MDS-May-2015-Statistical-Note1.docx