Service Plan Results of the Operational Health Opportunity Review for a new or Alignment Service Agreements (SLA) improved Customer input project Request for changes to SLA Project proposals Formation of Portfolio Plan a team Initial project charter Project Deliver Business requirements Formation of Vision statement the project Plan team Approved Approved project plan Release Deliver Documentation showing that the Go/no go release meets requirements decision Readiness Documentation showing that the release release is stable Documentation showing that the release is for operations Operating level agreement (OLA) Request for Operational Operate documents changes to Health OLA performance reports the OLA Operational guides and documents specifications Request for changes to the IT services changes to underlying technology components MOF Team Model Roles The MOF Process Model and the MOF Team Model are the core models that define the Microsoft Operations Framework. The MOF Team Model provides guidelines for organizing teams and the functions and competencies of each role cluster. The role clusters in the
Service Alignment Plan Results of the Operational Health Review Service Agreements (SLA) Customer input Opportunity for a new or improved project Request for changes to SLA Portfolio Plan Project proposals Formation of a team Initial project charter Project Plan Approved Deliver Business requirements Vision statement Formation of the project team Approved project plan Release Readiness Deliver Documentation showing that the release meets requirements Documentation showing that the release is stable Documentation showing that the release is for operations Go/no go decision release Operational Health Operate Operating level agreement (OLA) documents OLA performance reports Operational guides and specifications Request for changes to the OLA documents Request for changes to the IT services changes to underlying technology components MOF Team Model Roles The MOF Process Model and the MOF Team Model are the core models that define the Microsoft Operations Framework. The MOF Team Model provides guidelines for organizing teams and the functions and competencies of each role cluster. The role clusters in the
oit2013-whitepaper-sharepoint-operations-checklist.docx