person specification - Neighbourhood ADVISOR Directorate Neighbourhood Services Post Number Team Neighbourhood Team Grade Essential / Method of assessment Criteria Desirable Qualifications Appropriate housing qualification D Production of certificate Good level of numeracy and literacy E Production of certificate equivalent to GCSE at level C. Knowledge and experience Experience of working in a social housing or E Application form / interview customer services environment, with a proven / Assessment track record of delivering excellent customer services. Experience of dealing with tenancy matters, D Application form / interview lettings, neighbourhood issues and taking / Assessment enforcement action. A working knowledge of housing and welfare D Application form / interview benefits, including providing advice and / Assessment assistance to customers and liaising with partner agencies. A working knowledge and application of D Application form / interview relevant legislation relating to housing and / Assessment tenancy enforcement. Experience of networking, motivating and E Application form / interview empowering others to get desired outcomes. / Assessment Ability to work alone, with experience of Application form / interview making informed decisions, without reference E / Assessment to others. Ability to prioritise and focus on what’s E Application form / interview important, assessing what is needed to / Assessment achieve goals and resolve competing priorities, in a timely manner. Ability to identify and manage potential risks, E Interview / Assessment when working alone. Skills and abilities
person specification - Neighbourhood ADVISOR Directorate Neighbourhood Services Post Number Team Neighbourhood Team Grade Criteria Essential / Desirable Method of assessment Qualifications Appropriate housing qualification Good level of numeracy and literacy equivalent to GCSE at level C. D E Production of certificate Production of certificate Knowledge and experience Experience of working in a social housing or customer services environment, with a proven track record of delivering excellent customer services. Experience of dealing with tenancy matters, lettings, neighbourhood issues and taking enforcement action. A working knowledge of housing and welfare benefits, including providing advice and assistance to customers and liaising with partner agencies. A working knowledge and application of relevant legislation relating to housing and tenancy enforcement. Experience of networking, motivating and empowering others to get desired outcomes. Ability to work alone, with experience of making informed decisions, without reference to others. Ability to prioritise and focus on what’s important, assessing what is needed to achieve goals and resolve competing priorities, in a timely manner. Ability to identify and manage potential risks, when working alone. E D D D E E E E Application form / interview / Assessment Application form / interview / Assessment Application form / interview / Assessment Application form / interview / Assessment Application form / interview / Assessment Application form / interview / Assessment Application form / interview / Assessment Interview / Assessment Skills and abilities
Neighbourhood%20Advisor%20job%20description%20October%202018.docx