2.4 Identify and plan strategies/opportunities for improvement of 20, 50 Task 3 2, 3, 4, 6, 11,13 workgroup in liaison with workgroup. Element 3 Deal effectively 3.1 Respect differences in personal values and beliefs and 21 3.9, 3.11 2, 3, 4, 6, 11,13 – with issues, problems and importance in the development of relationships. conflict 3.2 Identify any linguistic and cultural differences in communication 21, 22, 23 3.9, 3.11 2, 3, 4, 6, 11,13 styles and respond appropriately. 3.3 Identify issues, problems and conflict encountered in the 21, 22 3.13 2, 3, 4, 6, 11,13 workplace. 3.4 Seek assistance from workgroup members when issues, 21, 22 3.13 2, 3, 4, 6, 11,13 problems and conflict and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person. Critical aspects of evidence Providing support to team members to ensure goals are met. 20, 22, 24, 38, 50 Task 3 2, 3, 4, 6, 11,13 Seeking feedback from clients and/or colleagues and taking 20, 38, 48, 49 3.9 2, 3, 4, 6, 11,13 appropriate action. Knowledge of appropriate conflict resolution techniques. 20, 21, 22 3.10 2, 3, 4, 6, 11,13 BSBWOR203A Work effectively with others Required knowledge Key provisions of relevant legislation from all levels of government 1, 2, 6, 7, 10, 13, 23 2, 3, 4, 6, 11,13 that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles of practice privacy laws occupational health and safety (OHS).
2.4 Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup. 20, 50 Task 3 2, 3, 4, 6, 11,13 Element 3 – Deal effectively with issues, problems and conflict 3.1 Respect differences in personal values and beliefs and importance in the development of relationships. 21 3.9, 3.11 2, 3, 4, 6, 11,13 3.2 Identify any linguistic and cultural differences in communication styles and respond appropriately. 21, 22, 23 3.9, 3.11 2, 3, 4, 6, 11,13 3.3 Identify issues, problems and conflict encountered in the workplace. 21, 22 3.13 2, 3, 4, 6, 11,13 3.4 Seek assistance from workgroup members when issues, problems and conflict and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person. 21, 22 3.13 2, 3, 4, 6, 11,13 Critical aspects of evidence Providing support to team members to ensure goals are met. 20, 22, 24, 38, 50 Task 3 2, 3, 4, 6, 11,13 Seeking feedback from clients and/or colleagues and taking appropriate action. 20, 38, 48, 49 3.9 2, 3, 4, 6, 11,13 Knowledge of appropriate conflict resolution techniques. 20, 21, 22 3.10 2, 3, 4, 6, 11,13 BSBWOR203A Work effectively with others Required knowledge Key provisions of relevant legislation from all levels of government that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles of practice privacy laws occupational health and safety (OHS). 1, 2, 6, 7, 10, 13, 23 2, 3, 4, 6, 11,13
MIN1498_RPL_CertII_DrillOps_updated.docx