Communication Accessibility what’s your place/service like? – Think about the questions below. Consider the people, places, processes involved and include consideration of face to face interactions, phone calls, letters etc We encourage you to choose one or more areas to Marks out of Ideas that will improve communication access think – focus on in order to improve the Communication 5 both big and small. Accessibility of your workplace. 5 = superb 4 = good What would help make communication more accessible 3 = OK and effective? 2 = poor What do your consumers say? 1 = dreadful 1 How accessible is the first contact people have with you or your service? Think about appointment letters, reception areas, signage, how they are greeted and introduced etc 2 What is your place like as a place to communicate in? Think about seating, layout, noise, light, other people present, how comfortable it is, etc 3 Are people given the time they need to communicate effectively? 4 Is information (verbal and written) provided in ways that are easy to understand?
Communication Accessibility – what’s your place/service like? Think about the questions below. Consider the people, places, processes involved and include consideration of face to face interactions, phone calls, letters etc We encourage you to choose one or more areas to focus on in order to improve the Communication Accessibility of your workplace. Marks out of 5 5 = superb 4 = good 3 = OK 2 = poor 1 = dreadful Ideas that will improve communication access – think both big and small. What would help make communication more accessible and effective? What do your consumers say? 1 How accessible is the first contact people have with you or your service? Think about appointment letters, reception areas, signage, how they are greeted and introduced etc 2 What is your place like as a place to communicate in? Think about seating, layout, noise, light, other people present, how comfortable it is, etc 3 Are people given the time they need to communicate effectively? 4 Is information (verbal and written) provided in ways that are easy to understand?
NZSTA-Communication-Access-checklist-.docx