40. Retailers and distributors must not remotely energise or re-energise if they are not assured it is safe to do so. Box 65 Consultation Question 13.1 What are the options for providing guidance to customers on their obligations regarding remote 13.1 Customer – information energisation and re-energisation of electricity supply? Box 66 Draft Policy Position 41 41. Customers may be offered the option of a manual and 42 Customer Choice energisation or re-energisation, which may be on a – cost-recovery basis. 42. Jurisdictions should make provisions to assist disadvantaged groups of consumers for whom remote energisation or re-energisation is not appropriate. Box 67 Consultation Questions 13.2. What are the implications for these customer’s 13.2 Customer choice premises being energised or re-energised using the – on command or the switch on and monitor supply command? Box 68 Draft Policy Position 43 43. Electricity retailers and/or must develop – Customer access to the procedures for the remote energisation or meter of premises where customers do not have convenient access to their meter. Box 69 Consultation Questions 13.3a When an energisation request is made by a 13.3 Customer access to customer should distributors and retailers ensure – meter that the safety are mitigated by asking the customer to ensure that the main switch is turned off? 13.3b. What additional requirements are necessary when customers with smart meters make a request for an energisation that a remote energisation is carried out safely? Box 70 Draft Policy Position 44 44. Training and communication for electrical and 44 Worker health tradespeople should be promoted to awareness – and safety of the possibility of remote re-energisation when electrical work is undertaken. 45. Codes of practice, guidelines and other documentation relevant to the electrical trades should be amended to recognise the possibility of remote National Minimum functionality and Embedded Generation
40. Retailers and distributors must not remotely energise or re-energise if they are not assured it is safe to do so. Box 65 Consultation Question 13.1 – Customer information 13.1 What are the options for providing guidance to customers on their obligations regarding remote energisation and re-energisation of electricity supply? Box 66 Draft Policy Position 41 and 42 – Customer Choice 41. Customers may be offered the option of a manual energisation or re-energisation, which may be on a cost-recovery basis. 42. Jurisdictions should make provisions to assist disadvantaged groups of consumers for whom remote energisation or re-energisation is not appropriate. Box 67 Consultation Questions 13.2 – Customer choice 13.2. What are the implications for these customer’s premises being energised or re-energised using the on command or the switch on and monitor supply command? Box 68 Draft Policy Position 43 – Customer access to the meter 43. Electricity retailers and/or must develop procedures for the remote energisation or of premises where customers do not have convenient access to their meter. Box 69 Consultation Questions 13.3 – Customer access to meter 13.3a When an energisation request is made by a customer should distributors and retailers ensure that the safety are mitigated by asking the customer to ensure that the main switch is turned off? 13.3b. What additional requirements are necessary when customers with smart meters make a request for an energisation that a remote energisation is carried out safely? Box 70 Draft Policy Position 44 and 44 – Worker health and safety 44. Training and communication for electrical tradespeople should be promoted to awareness of the possibility of remote re-energisation when electrical work is undertaken. 45. Codes of practice, guidelines and other documentation relevant to the electrical trades should be amended to recognise the possibility of remote National Minimum functionality and Embedded Generation
National-Smart-Meter-Customer-Protections-EMRWG-FINAL.docx