IT performance Service measurement Level Review (0~5) Agreement IT portfolio (0~5) management (0~5) IT management Service Service Level Agreement Agreement (0~5) IT (0~5) IT Decision performance Chargeback management making measurement arrangements Project (0~5) (0~5) manage Project ment (0~5) management (0~5) IT governance hierarchy matrix with IT governance relation mechanisms A little adaptation of IT governance hierarchy matrix is needed to relate IT governance relation mechanism to the matrix. IT governance relation mechanisms have primarily the function to communicate IT decisions. In table 12 the task review of top management; and the task make and review of senior IT management are complemented with the task communicate. The IT governance relation mechanisms are filled in IT governance hierarchy matrix in table 12. The mechanism knowledge management is a system (intranet) to share and distribute knowledge about IT governance. Top management and senior IT management use knowledge management to communicate IT strategy that is formulated and major IT investments that are decided. Senior IT management uses the mechanism to communicate policies and procedures on maintaining IT architecture and IT infrastructure decisions and on making and executing other IT investment and IT application decisions. Examples are exception to IT architecture, content of service level agreements, template for IT investment proposals and IT project tracking indicators. IT management in turn uses knowledge management to maintain IT architecture and IT infrastructure decisions and to make and execute other IT investment and IT application decisions. Knowledge management is categorized in
Review IT performance measurement (0~5) Service Level Agreement (0~5) IT portfolio management (0~5) IT management IT management Decision making IT performance measurement (0~5) Service Agreement (0~5) Service Level Agreement (0~5) Chargeback arrangements (0~5) Project manage ment (0~5) Project management (0~5) IT governance hierarchy matrix with IT governance relation mechanisms A little adaptation of IT governance hierarchy matrix is needed to relate IT governance relation mechanism to the matrix. IT governance relation mechanisms have primarily the function to communicate IT decisions. In table 12 the task review of top management; and the task make and review of senior IT management are complemented with the task communicate. The IT governance relation mechanisms are filled in IT governance hierarchy matrix in table 12. The mechanism knowledge management is a system (intranet) to share and distribute knowledge about IT governance. Top management and senior IT management use knowledge management to communicate IT strategy that is formulated and major IT investments that are decided. Senior IT management uses the mechanism to communicate policies and procedures on maintaining IT architecture and IT infrastructure decisions and on making and executing other IT investment and IT application decisions. Examples are exception to IT architecture, content of service level agreements, template for IT investment proposals and IT project tracking indicators. IT management in turn uses knowledge management to maintain IT architecture and IT infrastructure decisions and to make and execute other IT investment and IT application decisions. Knowledge management is categorized in
MIENE017-Son_313687.docx