comments on actions. Success Criteria Example Success criteria Method/source Metrics Example goal Increased adoption Quantitative Mailbox usage Comparison of pre- and Increased usage correlates Office 365 reports SharePoint usage post-rollout usage to user adoption of the Lync IMs and reports will show technology. conferences increasing adoption of Minutes of Lync audio 10% per month. used Training effectiveness Quantitative Mailbox usage Comparison of pre- and Increased correlates to Office 365 reports SharePoint usage post-training usage training effectiveness. Qualitative Lync IMs and reports will show End-user surveys conferences increasing adoption per Yammer groups & Minutes of Lync audio month. feedback used Employee net user Employee satisfaction satisfaction is 130+ based on the final training survey. Reduced operating costs Quantitative Mailbox usage Comparison of pre- and Increased adoption Office 365 reporting SharePoint usage post- Office 365 reports correlates to reduced Finance/accounting Audio conferencing will show cost savings. conferencing usage, reports billing andusage Post-rollout usage of travel time, and resource Help desk reports Travel and phone third party phone allocation. Travel and phone expenses conferencing should expense reports Help desk calls show decreasing usage Output measures of 10% per month. Increased productivity Qualitative Time required to Time to complete Increased adoption End user surveys complete projects customer orders should correlates to faster Yammer groups & drop by 15% within 6 communication and feedback months. decision making, shorter time to complete tasks. Improved collaboration Qualitative Employee satisfaction Teams that work from Increased cross-team and End user surveys Time saved multiple locations will cross-location Yammer groups & report improved communications. feedback feelings of connection with their teammates within 3 months of the Lync rollout.
comments on actions. Success Criteria Example Success criteria Method/source Metrics Example goal Increased adoption Increased usage correlates to user adoption of the technology. Quantitative Office 365 reports Mailbox usage SharePoint usage Lync IMs and conferences Minutes of Lync audio used Comparison of pre- and post-rollout usage reports will show increasing adoption of 10% per month. Training effectiveness Increased correlates to training effectiveness. Quantitative Office 365 reports Qualitative End-user surveys Yammer groups & feedback Mailbox usage SharePoint usage Lync IMs and conferences Minutes of Lync audio used Employee satisfaction Comparison of pre- and post-training usage reports will show increasing adoption per month. Employee net user satisfaction is 130+ based on the final training survey. Reduced operating costs Increased adoption correlates to reduced conferencing usage, travel time, and resource allocation. Quantitative Office 365 reporting Finance/accounting reports Help desk reports Travel and phone expense reports Output measures Mailbox usage SharePoint usage Audio conferencing billing andusage Travel and phone expenses Help desk calls Comparison of pre- and post- Office 365 reports will show cost savings. Post-rollout usage of third party phone conferencing should show decreasing usage of 10% per month. Increased productivity Increased adoption correlates to faster communication and decision making, shorter time to complete tasks. Qualitative End user surveys Yammer groups & feedback Time required to complete projects Time to complete customer orders should drop by 15% within 6 months. Improved collaboration Increased cross-team and cross-location communications. Qualitative End user surveys Yammer groups & feedback Employee satisfaction Time saved Teams that work from multiple locations will report improved feelings of connection with their teammates within 3 months of the Lync rollout.
office365_adoption_plan_contoso.docx