From 2003 to 2008, Muro was the director of the cemetery administration’s Office of Field Programs. During that period, he twice led that VA administration in achieving the unprecedented American Customer Satisfaction Index (ACSI) score of 95 percent. In October 2008, Muro received the Presidential Rank Award as a Meritorious Executive. Awarded to fewer than five percent of senior federal executives, the award recognizes exceptional leadership, accomplishments and service over an extended time period. Also in October 2008, he was named the Deputy Under Secretary for Memorial Affairs. He was named Acting Under Secretary for Memorial Affairs on Jan. 21, 2009. Muro is a U.S. Navy Veteran who served two tours in Vietnam, including tours on board the destroyer USS Benjamin Stoddert (DDG22) and a tour with a mobile construction Seabee battalion. In the midst of the largest expansion since the Civil War, VA operates 131 national cemeteries in 39 states and Puerto Rico and 33 soldiers' lots and monument sites. More than 3.5 million Americans, including Veterans of every war and conflict, are buried in VA’s national cemeteries on more than 19,000 acres of land. VA’s National Cemetery Administration has consistently received a top rating in the American Customer Satisfaction Index (ACSI), an independent survey of customer satisfaction. In 2010, it achieved a customer satisfaction index of 94. Veterans with a discharge issued under conditions other than dishonorable, their spouses and eligible dependent children can be buried in a VA national cemetery. Also eligible are military personnel who die on active duty, their spouses and eligible dependents. Other burial benefits available for Veterans, regardless of whether they are buried in a national cemetery or a private cemetery, include a burial flag, a Presidential Memorial Certificate and a government headstone or marker. Families of eligible decedents may also order a memorial headstone or marker when remains are not available for interment. - More - Muro Swearing In 3/3/3/3
From 2003 to 2008, Muro was the director of the cemetery administration’s Office of Field Programs. During that period, he twice led that VA administration in achieving the unprecedented American Customer Satisfaction Index (ACSI) score of 95 percent. In October 2008, Muro received the Presidential Rank Award as a Meritorious Executive. Awarded to fewer than five percent of senior federal executives, the award recognizes exceptional leadership, accomplishments and service over an extended time period. Also in October 2008, he was named the Deputy Under Secretary for Memorial Affairs. He was named Acting Under Secretary for Memorial Affairs on Jan. 21, 2009. Muro is a U.S. Navy Veteran who served two tours in Vietnam, including tours on board the destroyer USS Benjamin Stoddert (DDG22) and a tour with a mobile construction Seabee battalion. In the midst of the largest expansion since the Civil War, VA operates 131 national cemeteries in 39 states and Puerto Rico and 33 soldiers' lots and monument sites. More than 3.5 million Americans, including Veterans of every war and conflict, are buried in VA’s national cemeteries on more than 19,000 acres of land. VA’s National Cemetery Administration has consistently received a top rating in the American Customer Satisfaction Index (ACSI), an independent survey of customer satisfaction. In 2010, it achieved a customer satisfaction index of 94. Veterans with a discharge issued under conditions other than dishonorable, their spouses and eligible dependent children can be buried in a VA national cemetery. Also eligible are military personnel who die on active duty, their spouses and eligible dependents. Other burial benefits available for Veterans, regardless of whether they are buried in a national cemetery or a private cemetery, include a burial flag, a Presidential Memorial Certificate and a government headstone or marker. Families of eligible decedents may also order a memorial headstone or marker when remains are not available for interment. - More - Muro Swearing In 3/3/3/3
MuroNR.docx