a complaint made under section 5, complaint 6 or 7; means a review conducted complaint data review under section 105; a report complaint data review report prepared under section 107; means— complaint handling standards made by the Governor in Council under section 133 or 136; or interim standards referred to in section 131(1), for the period during which the interim standards apply under section 131(2); means an investigation complaint investigation under section 45; a process by complaint resolution process which the Commissioner may seek an agreed resolution of a complaint under section 32(1); means a person who makes a complainant complaint under section 5, 6 or 7; means a complaint resolution process conciliation referred to in section 32(1)(b); means the Health Complaints Council Commissioner Advisory Council established under section 140;
complaint a complaint made under section 5, 6 or 7; complaint data review means a review conducted under section 105; complaint data review report a report prepared under section 107; complaint handling standards means— made by the Governor in Council under section 133 or 136; or interim standards referred to in section 131(1), for the period during which the interim standards apply under section 131(2); complaint investigation means an investigation under section 45; complaint resolution process a process by which the Commissioner may seek an agreed resolution of a complaint under section 32(1); complainant means a person who makes a complaint under section 5, 6 or 7; conciliation means a complaint resolution process referred to in section 32(1)(b); Council means the Health Complaints Commissioner Advisory Council established under section 140;
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