remain open. See Part H Plan 5. Measures for E.2. The agency has an effective complaint Has tracking and monitoring system in place to increase the measure explanation effectiveness of the agency's EEO Programs. has been met? E.2.a. Does the agency use a complaint tracking and monitoring Yes N/A system that allows identification of the location, and status of complaints and length of time elapsed at each stage of the agency's complaint resolution process? E.2.b. Does the agency's tracking system identify the issues and Yes N/A bases of the complaints, the aggrieved individuals/complainants, the involved management officials and other information to analyze complaint activity and trends? E.2.c. Does the agency hold contractors accountable for delay in Yes N/A counseling and investigation processing times? If yes, briefly describe how: N/A Timelines are specified in contracts and monitored for compliance by the Program Support Center. E.2.d. Does the agency monitor and ensure that new investigators, Yes DHHS has counselors, including contract and collateral duty investigators, responsibility receive the 32 hours of training required in accordance with EEO over this. Management Directive MD-110? E.2.e. Does the agency monitor and ensure that experienced Yes DHHS has counselors, investigators, including contract and collateral duty responsibility investigators, receive the 8 of refresher training required on over this.
remain open. See Part H Plan 5. Measures for E.2. The agency has an effective complaint tracking and monitoring system in place to increase the effectiveness of the agency's EEO Programs. Has measure has been met? explanation E.2.a. Does the agency use a complaint tracking and monitoring system that allows identification of the location, and status of complaints and length of time elapsed at each stage of the agency's complaint resolution process? Yes N/A E.2.b. Does the agency's tracking system identify the issues and bases of the complaints, the aggrieved individuals/complainants, the involved management officials and other information to analyze complaint activity and trends? Yes N/A E.2.c. Does the agency hold contractors accountable for delay in counseling and investigation processing times? Yes N/A If yes, briefly describe how: N/A Timelines are specified in contracts and monitored for compliance by the Program Support Center. E.2.d. Does the agency monitor and ensure that new investigators, counselors, including contract and collateral duty investigators, receive the 32 hours of training required in accordance with EEO Management Directive MD-110? Yes DHHS has responsibility over this. E.2.e. Does the agency monitor and ensure that experienced counselors, investigators, including contract and collateral duty investigators, receive the 8 of refresher training required on Yes DHHS has responsibility over this.
NIH_MD-715_FY2016_Final.docx