Demonstrating a non-judgemental response and showing empathy Expressing yourself effectively Appropriate use of language Effective questioning Awareness of non-verbal communication Rapport building Assertiveness Skills practice workshops A Active listening – B Demonstrating a non-judgemental response – C Non-verbal communication (body language) – D Appropriate use of language – E Effective questioning – F Rapport building – G Assertiveness –
Demonstrating a non-judgemental response and showing empathy Expressing yourself effectively Appropriate use of language Effective questioning Awareness of non-verbal communication Rapport building Assertiveness Skills practice workshops A – Active listening B – Demonstrating a non-judgemental response C – Non-verbal communication (body language) D – Appropriate use of language E – Effective questioning F – Rapport building G – Assertiveness
Module_3_____Learners__Workbook.docx