Interviews interviews about how Bomhoff, M., Paus, N. and Friele, R. complaints are (2013), Nothing to complain An handled with Nivel, the Netherlands explorative study at three long-term residents, Institute for Health care facilities for older persons. (Niets their family Services Research. 2012 2012 National te klagen. Onderzoek naar uitingen members, / care Independent research van ongenoegen in verzorgings- en caretakers homes organisations verpleeghuizen), Utrecht, Nivel, and other available at: personnel, complaints managers and directors ; visits to institutions Sampling ; ( data were drawn from the Longitudinal Van Campen, C., Broese van Netherlands Institute Aging Study Groenou, M., Deeg, D. and Iedema, for Social Research Amsterdam J. (2013), Ageing with care. Care for (Sociaal en Cultureel 2012 1998-2008 (lasa), a National trajectories of older persons over a older Planbureau), national decade years. (Met zorg ouder people Governmental representative worden. Zorgtrajecten van ouderen in organisation panel of older tien jaar), The Hague, Sociaal en persons in the Cultureel Planbureau, available at: data
Bomhoff, M., Paus, N. and Friele, R. (2013), Nothing to complain An explorative study at three long-term care facilities for older persons. (Niets te klagen. Onderzoek naar uitingen van ongenoegen in verzorgings- en verpleeghuizen), Utrecht, Nivel, available at: Nivel, the Netherlands Institute for Health Services Research. Independent research organisations 2012 2012 Interviews interviews about how complaints are handled with residents, their family members, caretakers and other personnel, complaints managers and directors ; visits to institutions National / care homes Van Campen, C., Broese van Groenou, M., Deeg, D. and Iedema, J. (2013), Ageing with care. Care trajectories of older persons over a decade years. (Met zorg ouder worden. Zorgtrajecten van ouderen in tien jaar), The Hague, Sociaal en Cultureel Planbureau, available at: Netherlands Institute for Social Research (Sociaal en Cultureel Planbureau), Governmental organisation 2012 1998-2008 Sampling ; ( data were drawn from the Longitudinal Aging Study Amsterdam (lasa), a national representative panel of older persons in the data National for older people
netherlands-services-mapping-independent-living-nl.docx