Job Description Job Title: Office Manager ORGANISATIONAL RESPONSIBILITIES Reports to: Head of Community and Work Programmes Liaises with: All college teams Line Manages: Customer Services Team Supervises: Trainee Students on Placement/Work Experience MAIN PURPOSE OF JOB ROLE: Manage the training office administrative service to provide support to cross-college teams and external services. Management of the day to day operational work of the training office and Reception area and line manage the Customer Services Team. Work alongside the Work Programmes Instructor to supervise the planning and implementation of all learner placements and work experience arrangements in the Customer Services area. PRIMARY TASKS: To manage a sustainable administration service To implement all relevant operational systems and processes To implement reception cover rotas which ensure a consistent service for all visitors to the college across agreed service hours. To review these in line with changing business needs, including arranging cover during periods of unexpected college closure. To work across Customer Services areas as part of the rota To maintain professional standards and working practices within customer services To liaise with tutors responsible for learner accreditation To work with all key staff across the organisation and curriculum to ensure a cohesive approach to the tasks and activities for learners To trial initiatives to identify sustainable work activities to support the development of a range of work opportunities for learners Maintain effective relationships with NSC teams and procure learner opportunities To manage stock and ordering process for the StarShop To develop learners’ personal and social skills, including presentation, communication, relationships in the workplace and positive self-attitude To contribute to the recording of learner progress and achievements in liaison with tutors and the Work Programmes Instructor To demonstrate personal commitment to equality to ensure we develop a community which celebrates and values diversity To promote and adhere to the organisation’s Health and Safety At Work policy and procedures To fulfil requirements of National Star appraisal and support and development systems, supporting effective practice To set, observe and require appropriate standards of personal behaviour and presentation To out such other duties as may be required by the Principal, Head of Department and managers within Department. SAFEGUARDING
Job Description Job Title: Office Manager ORGANISATIONAL RESPONSIBILITIES Reports to: Head of Community and Work Programmes Liaises with: All college teams Line Manages: Customer Services Team Supervises: Trainee Students on Placement/Work Experience MAIN PURPOSE OF JOB ROLE: Manage the training office administrative service to provide support to cross-college teams and external services. Management of the day to day operational work of the training office and Reception area and line manage the Customer Services Team. Work alongside the Work Programmes Instructor to supervise the planning and implementation of all learner placements and work experience arrangements in the Customer Services area. PRIMARY TASKS: To manage a sustainable administration service To implement all relevant operational systems and processes To implement reception cover rotas which ensure a consistent service for all visitors to the college across agreed service hours. To review these in line with changing business needs, including arranging cover during periods of unexpected college closure. To work across Customer Services areas as part of the rota To maintain professional standards and working practices within customer services To liaise with tutors responsible for learner accreditation To work with all key staff across the organisation and curriculum to ensure a cohesive approach to the tasks and activities for learners To trial initiatives to identify sustainable work activities to support the development of a range of work opportunities for learners Maintain effective relationships with NSC teams and procure learner opportunities To manage stock and ordering process for the StarShop To develop learners’ personal and social skills, including presentation, communication, relationships in the workplace and positive self-attitude To contribute to the recording of learner progress and achievements in liaison with tutors and the Work Programmes Instructor To demonstrate personal commitment to equality to ensure we develop a community which celebrates and values diversity To promote and adhere to the organisation’s Health and Safety At Work policy and procedures To fulfil requirements of National Star appraisal and support and development systems, supporting effective practice To set, observe and require appropriate standards of personal behaviour and presentation To out such other duties as may be required by the Principal, Head of Department and managers within Department. SAFEGUARDING
Office_Manager_June_2018.docx