Case File Reviews Quality of Advice Audits Shadowing/Observation/Call Listening Training records Inc. case recording – Resource Database 1.2.3 - Adviser uses the correct and current Advice forums information sources Subscriptions Membership Updates Internal Updates Advice Link Advice Pro Library Staff meetings Case File Reviews Quality of Advice Audits Shadowing/Observation/Call Listening Training and CPD records Inc. case recording training – Supervision meetings and minutes 1.2.4 - Diagnosis is adequately recorded Case File Reviews 1.3 - Quality of Advice Audits 1.3.1 - All issues raised by the client initially or Shadowing/Observation/Call Listening after exploration are adequately addressed Training and CPD records inc. case recording – Supervision meetings and minutes if Case File Reviews 1.3.2 - Clients are supported to understand Quality of Advice Audits how factors could contribute to their Shadowing/Observation/Call Listening situation Training and CPD records inc. case recording – Supervision meetings and minutes Case File Reviews 1.3.3 - Clients are made aware of the Quality of Advice Audits consequences of any recommended course of Shadowing/Observation/Call Listening action Training and CPD records inc. case recording – Supervision meetings and minutes
1.2.3 - Adviser uses the correct and current information sources Case File Reviews Quality of Advice Audits Shadowing/Observation/Call Listening Training records – Inc. case recording Resource Database Advice forums Subscriptions Membership Updates Internal Updates Advice Link Advice Pro Library Staff meetings 1.2.4 - Diagnosis is adequately recorded Case File Reviews Quality of Advice Audits Shadowing/Observation/Call Listening Training and CPD records – Inc. case recording training Supervision meetings and minutes 1.3 - 1.3.1 - All issues raised by the client initially or after exploration are adequately addressed Case File Reviews Quality of Advice Audits Shadowing/Observation/Call Listening Training and CPD records – inc. case recording Supervision meetings and minutes 1.3.2 - Clients are supported to understand how factors could contribute to their situation Case File Reviews Quality of Advice Audits Shadowing/Observation/Call Listening Training and CPD records – inc. case recording Supervision meetings and minutes 1.3.3 - Clients are made aware of the consequences of any recommended course of action Case File Reviews Quality of Advice Audits Shadowing/Observation/Call Listening Training and CPD records – inc. case recording Supervision meetings and minutes if
niaqs_example_evidence_for_gap_analysis.docx