3.3.9 - Volunteers feel valued and are given Volunteer strategy, policy and procedure the same development opportunities as paid Volunteer recognition policy and procedure staff Training and development policy and procedure 3.3.10 - All staff and volunteer personnel files HR policies are complete and up to date Volunteer policy and procedure 3.3.11 - records are maintained securely Data Retention policy and procedure 3.4.1 - All advisers are regularly monitored to Shadowing/observation policy/procedure/feedback assess their face to face people skills 3.4.2 - All advisers are regularly assessed to Call listening policy/procedure/feedback review their telephone interview skills Quality Assurance feedback and remedial training 3.4.3 - Remedial training is given to any action plan adviser regularly receiving negative client CPD framework feedback Adviser training records Training and Development policy and procedure 3.4 - Learning and 3.4.4 - All paid or voluntary advisers are trained CPD framework development to the agreed minimum standard Adviser training records CPD framework 3.4.5 - All paid advisers receive a minimum of Adviser training records 3 days CPD training per annum 3.4.6 - All volunteer advisers receive a CPD framework minimum of 2 days update training per Adviser training records 3.4.7 - Providers have an annual training Training and develop policy and procedure budget at least equivalent to 2% of salary bill Evidence of centres training budget plus £150 per volunteer 4 - Organisational Requirements Evidence of constitution or M&As 4.1.1 - Up to date constitution or M&As in place Charity commission number 4.1.2 - Appropriate and complete records of Board/Team/Department minutes meetings and organisation kept 4.1 - Governance 4.1.3 - Current strategy and business plan in Strategic plan place and being used by management and Business plan board 4.1.4 - All relevant policies in place and up to Staff handbook date
3.3.9 - Volunteers feel valued and are given the same development opportunities as paid staff Volunteer strategy, policy and procedure Volunteer recognition policy and procedure Training and development policy and procedure 3.3.10 - All staff and volunteer personnel files are complete and up to date HR policies Volunteer policy and procedure 3.3.11 - records are maintained securely Data Retention policy and procedure 3.4 - Learning and development 3.4.1 - All advisers are regularly monitored to assess their face to face people skills Shadowing/observation policy/procedure/feedback 3.4.2 - All advisers are regularly assessed to review their telephone interview skills Call listening policy/procedure/feedback 3.4.3 - Remedial training is given to any adviser regularly receiving negative client feedback Quality Assurance feedback and remedial training action plan CPD framework Adviser training records 3.4.4 - All paid or voluntary advisers are trained to the agreed minimum standard Training and Development policy and procedure CPD framework Adviser training records 3.4.5 - All paid advisers receive a minimum of 3 days CPD training per annum CPD framework Adviser training records 3.4.6 - All volunteer advisers receive a minimum of 2 days update training per CPD framework Adviser training records 3.4.7 - Providers have an annual training budget at least equivalent to 2% of salary bill plus £150 per volunteer Training and develop policy and procedure Evidence of centres training budget 4 - Organisational Requirements 4.1 - Governance 4.1.1 - Up to date constitution or M&As in place Evidence of constitution or M&As Charity commission number 4.1.2 - Appropriate and complete records of meetings and organisation kept Board/Team/Department minutes 4.1.3 - Current strategy and business plan in place and being used by management and board Strategic plan Business plan 4.1.4 - All relevant policies in place and up to date Staff handbook
niaqs_example_evidence_for_gap_analysis.docx