Training plans Inductions Team meetings 1.6.4 - Advisers recognise when they should Internal referral mechanism and reports seek help from other advisers or referral Supervision and Support agencies Organisational flow chart Training and CPD records Training plans Funder meeting’s agenda, minutes Events agenda, minutes, attendance list Seminars agenda, minutes, attendance list Conferences agenda, minutes, attendance list Funder reports 1.6.5 - Providers can show evidence of regular Local/Regional strategic meeting’s agenda, minutes, contact with statutory agencies which facilitate attendance list good sharing of information. Reports to Regional AGMs agenda, minutes, attendance list funders are up to date and of good standard. Local AGMs agenda, minutes, attendance list correspondences Organisational Open Days invite lists Awareness sessions agenda, minutes, attendance list CPD records Advice Pro 1.7.1 A case management system is CARMA – available to all advisers, paid or voluntary, Bespoke case system while they are working on advice cases Robust paper based system Case management policy and procedure 1.7.2 - All case records should be updated by Case File Reviews the adviser responsible for the advice session Quality of Advice Audits or trained admin staff, ideally at the time or Service Delivery Plan 1.7 Case immediately afterwards, but in all cases within Case Recording Guide management 8 hours of the advice session Data risk register, policy and procedure Data Protection Policies and Procedures 1.7.3 - Data/client records must be maintained Data Retention Policies and Procedures and stored in line with current data protection Clear Desk Policies and Procedures requirements Clear Screen Policies and Procedures Data Checklist Data Risk Checklist 1.7.4 - There should be evidence of regular Clear Desk Policies and Procedures management checking of data security Clear Screen Policies and Procedures
Training plans 1.6.4 - Advisers recognise when they should seek help from other advisers or referral agencies Inductions Team meetings Internal referral mechanism and reports Supervision and Support Organisational flow chart Training and CPD records Training plans 1.6.5 - Providers can show evidence of regular contact with statutory agencies which facilitate good sharing of information. Reports to funders are up to date and of good standard. Funder meeting’s agenda, minutes Events agenda, minutes, attendance list Seminars agenda, minutes, attendance list Conferences agenda, minutes, attendance list Funder reports Local/Regional strategic meeting’s agenda, minutes, attendance list Regional AGMs agenda, minutes, attendance list Local AGMs agenda, minutes, attendance list correspondences Organisational Open Days invite lists Awareness sessions agenda, minutes, attendance list CPD records 1.7 Case management 1.7.1 – A case management system is available to all advisers, paid or voluntary, while they are working on advice cases Advice Pro CARMA Bespoke case system Robust paper based system Case management policy and procedure 1.7.2 - All case records should be updated by the adviser responsible for the advice session or trained admin staff, ideally at the time or immediately afterwards, but in all cases within 8 hours of the advice session Case File Reviews Quality of Advice Audits Service Delivery Plan Case Recording Guide Data risk register, policy and procedure 1.7.3 - Data/client records must be maintained and stored in line with current data protection requirements Data Protection Policies and Procedures Data Retention Policies and Procedures Clear Desk Policies and Procedures Clear Screen Policies and Procedures Data Checklist 1.7.4 - There should be evidence of regular management checking of data security Data Risk Checklist Clear Desk Policies and Procedures Clear Screen Policies and Procedures
niaqs_example_evidence_for_gap_analysis.docx