Counting rule A support period is the total period of time a client receives services from your agency. Count the number of new support periods during the monthly reporting period. One support period is counted for each individual who is receiving support. A support period starts on the day the client first receives support from your agency. A support period ends when: the relationship with the client and your agency ends the client has received the maximum support your agency can offer a client has not received any service from your agency for a whole calendar month and there is no ongoing relationship. If a client’s support period has been closed and the client presents again in a new reporting month and is provided with support then this will be counted as a new support period. Clients are counted once in a support period (noting that a support period may span across several months). Annual targets provided to service providers are divided by 12 to translate to monthly targets. Monitoring frequency Monthly Data source(s) Service delivery tracking system collection Specialist homelessness services collection provided to the Department of Health and Services and the Australian Institute of Health and Welfare. Definition of terms A client is defined as a family receiving case management. Support refers to the provision of case management support to people to move into longer term housing options. A client is a person who receives a direct service from your agency. To be a client the person must directly receive a service and not just be a beneficiary of a service. For example, a child who presents with a parent and is provided with support is a client. A child who presents with a parents and a parent receives assistance to prevent tenancy failure/food vouchers are a beneficiary not a client. A client can be of any age and accompanying children who receive direct services are a client. A support period starts on the day the client first receives support from your agency. A support period ends when: the relationship with the client and your agency ends the client has received the maximum support your agency can offer a client has not received any service from your agency for a calendar month and there is no ongoing relationship. In Victoria a service comprises episodes of support which are defined in line with the SHSC data collection definition of a support period. Detailed information is contained in the Performance measure 2: Percentage of clients with an agreed case plan Percentage of clients who are assisted by the support worker to identify goals and Definition to develop a case plan. Aim/objective The aim of this performance measure is to monitor the percentage of clients with an agreed case plan. Target 90 per cent
Counting rule A support period is the total period of time a client receives services from your agency. Count the number of new support periods during the monthly reporting period. One support period is counted for each individual who is receiving support. A support period starts on the day the client first receives support from your agency. A support period ends when: the relationship with the client and your agency ends the client has received the maximum support your agency can offer a client has not received any service from your agency for a whole calendar month and there is no ongoing relationship. If a client’s support period has been closed and the client presents again in a new reporting month and is provided with support then this will be counted as a new support period. Clients are counted once in a support period (noting that a support period may span across several months). Annual targets provided to service providers are divided by 12 to translate to monthly targets. Monitoring frequency Monthly Data source(s) collection Service delivery tracking system Specialist homelessness services collection provided to the Department of Health and Services and the Australian Institute of Health and Welfare. Definition of terms A client is defined as a family receiving case management. Support refers to the provision of case management support to people to move into longer term housing options. A client is a person who receives a direct service from your agency. To be a client the person must directly receive a service and not just be a beneficiary of a service. For example, a child who presents with a parent and is provided with support is a client. A child who presents with a parents and a parent receives assistance to prevent tenancy failure/food vouchers are a beneficiary not a client. A client can be of any age and accompanying children who receive direct services are a client. A support period starts on the day the client first receives support from your agency. A support period ends when: the relationship with the client and your agency ends the client has received the maximum support your agency can offer a client has not received any service from your agency for a calendar month and there is no ongoing relationship. In Victoria a service comprises episodes of support which are defined in line with the SHSC data collection definition of a support period. Detailed information is contained in the Performance measure 2: Percentage of clients with an agreed case plan Definition Percentage of clients who are assisted by the support worker to identify goals and to develop a case plan. Aim/objective The aim of this performance measure is to monitor the percentage of clients with an agreed case plan. Target 90 per cent
NPAH-support-for-families-at-risk-of-homelessness-94653.docx