Overall lead Head of PR and Engagement – Actions required Target Responsible dates Officer/Department / (*) 3.1 Media releases /high profile topics in key Ongoing Communications Managers geographical areas to be produced bilingually 3.2 Gather information on Gaelic as part of Ongoing Head of PR & Engagement / surveys Principal Officer Equalities 3.3 Gaelic spokesperson to be provided for Ongoing Gaelic Adviser/ Head of PR Gaelic interviews where possible and Engagement 3.4 Develop Bilingual Branding for Highland 2017/18 Chief Executive/ Gaelic Quality Approach for NHS Highland HQ Adviser/ Head of PR and and Events Engagement 3.5 Bilingual videos for You tube, prioritised Autumn Communications Manager around Early Years, Dementia, Reach 2017 out and Realistic Medicine 3.6 Respond in Gaelic to any Ongoing Gaelic Adviser/ Head of PR correspondence received in Gaelic and Engagement within the same time frame for responses to English correspondence 3.7 Highlight commitment to Gaelic Autumn Head of Procurement / Head Language in any contractual 2017 of Contracts arrangements 3.8 Make available bilingual Complaints 2017/18 Staff in Clinical Governance Form Team 3.9 Reception staff to answer phone in 2017/18 District /Locality Managers Gaelic in key areas 3.10 Actively offer Gaelic consultations in 2017/18 Gaelic Adviser/ Head of PR initially in key geographical areas and and Engagement/ Director of Raigmore Operations 3.11 Carry out 50 clinical consultations for 2017/18 Gaelic Adviser/ Head of PR advice/treatment/support in Gaelic per and Engagement/ Director of annum Operations 3.12 Develop plan to have bilingual content on 2017/18 Head of PR and Engagement / NHS Highland website which Head of eHealth demonstrates equal respect for Gaelic and English 3.13 Three staff able to speak at public 2017/18 Head of PR and Engagement / meetings / consultation events where Chief Executive people prefer to communicate in Gaelic 3.14 Develop some basic resources such as 2018 Workforce Planning Manager for recruitment Fairs (*) Target dates will be reviewed and updated as part of the annual monitoring reports CORPUS Overall leads Head of PR and Engagement/ Board Secretariat –
Overall lead – Head of PR and Engagement Actions required Target dates (*) Responsible Officer/Department / 3.1 Media releases /high profile topics in key geographical areas to be produced bilingually Ongoing Communications Managers 3.2 Gather information on Gaelic as part of surveys Ongoing Head of PR & Engagement / Principal Officer Equalities 3.3 Gaelic spokesperson to be provided for Gaelic interviews where possible Ongoing Gaelic Adviser/ Head of PR and Engagement 3.4 Develop Bilingual Branding for Highland Quality Approach for NHS Highland HQ and Events 2017/18 Chief Executive/ Gaelic Adviser/ Head of PR and Engagement 3.5 Bilingual videos for You tube, prioritised around Early Years, Dementia, Reach out and Realistic Medicine Autumn 2017 Communications Manager 3.6 Respond in Gaelic to any correspondence received in Gaelic within the same time frame for responses to English correspondence Ongoing Gaelic Adviser/ Head of PR and Engagement 3.7 Highlight commitment to Gaelic Language in any contractual arrangements Autumn 2017 Head of Procurement / Head of Contracts 3.8 Make available bilingual Complaints Form 2017/18 Staff in Clinical Governance Team 3.9 Reception staff to answer phone in Gaelic in key areas 2017/18 District /Locality Managers 3.10 Actively offer Gaelic consultations in initially in key geographical areas and Raigmore 2017/18 Gaelic Adviser/ Head of PR and Engagement/ Director of Operations 3.11 Carry out 50 clinical consultations for advice/treatment/support in Gaelic per annum 2017/18 Gaelic Adviser/ Head of PR and Engagement/ Director of Operations 3.12 Develop plan to have bilingual content on NHS Highland website which demonstrates equal respect for Gaelic and English 2017/18 Head of PR and Engagement / Head of eHealth 3.13 Three staff able to speak at public meetings / consultation events where people prefer to communicate in Gaelic 2017/18 Head of PR and Engagement / Chief Executive 3.14 Develop some basic resources such as for recruitment Fairs 2018 Workforce Planning Manager (*) Target dates will be reviewed and updated as part of the annual monitoring reports CORPUS Overall leads – Head of PR and Engagement/ Board Secretariat
NHS%20Highland%20Gaelic%20Language%20Plan%202017-2022%20English.docx