Active engagement necessitates a health workforce with strong capabilities in effective communication techniques, proficiency in the use of technology, and willingness to embrace new and emerging technologies, to support individuals accordingly. The health workforce is a critical partner in delivering health information, education and services to people who have varying levels of health literacy. Digital technology and telehealth have great potential to enable people to take more control over their health and support person-centred care and self-management where used appropriately67. Policies, strategies, actions and services developed under this Strategic Priority Area by relevant Partners should aim to achieve the Outcomes outlined in Table 11. Table : Strategic Priority Area 2.1 Outcomes 2.1: Phase 1 Outcomes Phase 2 Outcomes Aspirational Outcome The health workforce supports People have better health literacy 2.1 People with delivery of information and services and improved confidence to chronic conditions, and to people who have varying levels partner in the management carers and families, are central of health literacy. of their chronic conditions. to, and have an informed role in, their care management. People have sufficient and relevant Quality of life for people with information and support to learn chronic conditions is enhanced more about their chronic condition through effective care and its management. management strategies. Individuals, carers and families The health workforce has strong have access to resources and capabilities in effective information to better navigate communication techniques. the health system. People with chronic conditions Individuals, carers and families are participate in advance care active in the management of planning as appropriate. chronic conditions as recognised People’s capacity for active and valued members of the care self-management is improved. team. Personalised goal setting and care planning enhance social, economic and community engagement and improve quality of life. Integrated care are developed in partnership with individuals (and carers and families), and implemented and reviewed through a flexible team-based approach. People with chronic conditions are educated about the benefits of, and encouraged to consider, advance care planning.
Active engagement necessitates a health workforce with strong capabilities in effective communication techniques, proficiency in the use of technology, and willingness to embrace new and emerging technologies, to support individuals accordingly. The health workforce is a critical partner in delivering health information, education and services to people who have varying levels of health literacy. Digital technology and telehealth have great potential to enable people to take more control over their health and support person-centred care and self-management where used appropriately67. Policies, strategies, actions and services developed under this Strategic Priority Area by relevant Partners should aim to achieve the Outcomes outlined in Table 11. Table : Strategic Priority Area 2.1 Outcomes 2.1: Phase 1 Outcomes Phase 2 Outcomes Aspirational Outcome The health workforce supports delivery of information and services to people who have varying levels of health literacy. People have sufficient and relevant information and support to learn more about their chronic condition and its management. Individuals, carers and families have access to resources and information to better navigate the health system. Individuals, carers and families are active in the management of chronic conditions as recognised and valued members of the care team. Personalised goal setting and care planning enhance social, economic and community engagement and improve quality of life. Integrated care are developed in partnership with individuals (and carers and families), and implemented and reviewed through a flexible team-based approach. People with chronic conditions are educated about the benefits of, and encouraged to consider, advance care planning. People have better health literacy and improved confidence to partner in the management of their chronic conditions. Quality of life for people with chronic conditions is enhanced through effective care management strategies. The health workforce has strong capabilities in effective communication techniques. People with chronic conditions participate in advance care planning as appropriate. People’s capacity for active self-management is improved. 2.1 People with chronic conditions, and carers and families, are central to, and have an informed role in, their care management.
National%20Strategic%20Framework%20for%20Chronic%20Conditions.docx