4.5 NMMST Strategic Aims To preserve and effectively manage our national collection to ensure benefit to current and future generations To focus on a large and diverse audience. To provide enjoyment and inspiration through the highest-quality formal and informal learning opportunities. To develop and promote access to an excellent customer experience for all, both actual and virtual. Fulfil our national and international roles. To maximise financial resilience and organisational efficiencies. To encourage and develop our staff and volunteers. Section 5 Plan and Key Performance Indicators –Strategic 5.1 NMMST Key Performance Indicators rationale The key performance indicators are to allow the organisation to monitor and evaluate the progression and performance of the trust in relation to its Strategic Aims, The National Strategy for Scotland’s Museums and Galleries and the National Outcomes and National Performance Framework and helps ensure that the trust is on track to meet the annual targets to be reported to the Board of Trustees on a 6 monthly and 12 monthly basis, indicating successes and challenges as appropriate. 5.2 KPI’s Financial growth and income generation Annual visitor numbers in person, virtual visits etc.) Cultural and Heritage learning Activities Maintenance of our status as an accredited museum and of the collections recognised status Customer satisfaction % Employee satisfaction % Engagement in partnerships, networks, national and international stakeholders
4.5 NMMST Strategic Aims To preserve and effectively manage our national collection to ensure benefit to current and future generations To focus on a large and diverse audience. To provide enjoyment and inspiration through the highest-quality formal and informal learning opportunities. To develop and promote access to an excellent customer experience for all, both actual and virtual. Fulfil our national and international roles. To maximise financial resilience and organisational efficiencies. To encourage and develop our staff and volunteers. Section 5 –Strategic Plan and Key Performance Indicators 5.1 NMMST Key Performance Indicators rationale The key performance indicators are to allow the organisation to monitor and evaluate the progression and performance of the trust in relation to its Strategic Aims, The National Strategy for Scotland’s Museums and Galleries and the National Outcomes and National Performance Framework and helps ensure that the trust is on track to meet the annual targets to be reported to the Board of Trustees on a 6 monthly and 12 monthly basis, indicating successes and challenges as appropriate. 5.2 KPI’s Financial growth and income generation Annual visitor numbers in person, virtual visits etc.) Cultural and Heritage learning Activities Maintenance of our status as an accredited museum and of the collections recognised status Customer satisfaction % Employee satisfaction % Engagement in partnerships, networks, national and international stakeholders
NMMS%20Strategic%20Plan%202015%20-%2018%20APPROVED.docx