When it is NOT Acceptable to Code a Response Example 1: Example 2: In this example, the respondent has placed a check mark to the right of the response In this example, the respondent has placed a boxes. It is not clear which response was mark to the right of the response boxes. intended. Therefore, the correct procedure It is not clear which response was intended. for a question presenting like Q10 is to code Therefore, the correct procedure for a the response as which stands for question presenting like Q9 is to code the “M” response as “missing.” “M.”
When it is NOT Acceptable to Code a Response Example 1: In this example, the respondent has placed a check mark to the right of the response boxes. It is not clear which response was intended. Therefore, the correct procedure for a question presenting like Q10 is to code the response as “M” which stands for “missing.” Example 2: In this example, the respondent has placed a mark to the right of the response boxes. It is not clear which response was intended. Therefore, the correct procedure for a question presenting like Q9 is to code the response as “M.”
OASCAHPS_ProtocolsGuidelinesManual_v1.1.docx