BASIC COMPETENCIES UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION UNIT CODE : 500311105 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements. PERFORMANCE CRITERIA REQUIRED REQUIRED Italicized terms are ELEMENT KNOWLEDGE SKILLS elaborated in the Range of Variables Obtain and Specific and relevant Effective Follow simple convey information is communication spoken language workplace accessed from Different modes Perform routine information appropriate sources of workplace duties Effective questioning, communication following simple active listening and Written written notices speaking skills are communication Participate in used to gather and Organizational workplace convey information policies meetings and Appropriate medium is Communication discussions used to transfer procedures and Complete work information and ideas systems related documents Appropriate non- Technology Estimate, calculate verbal communication relevant to the and record routine is used enterprise and workplace Appropriate lines of the individual’s measures communication with work Ability to relate to supervisors and responsibilities people of social colleagues are range in the identified and followed workplace Defined workplace Gather and procedures for the provide information location and storage in response to of information are used workplace Personal interaction is requirements carried out clearly and concisely Participate in Team meetings are Effective Follow simple workplace attended on time communication spoken language meetings and Own opinions are Different Perform routine discussions clearly expressed and modes of workplace duties of others are communication following simple listened to without Written written notices interruption communication Participate in Meeting inputs are Organizational workplace consistent with the policies meetings and meeting purpose and discussions established protocols
BASIC COMPETENCIES UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION UNIT CODE : 500311105 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in response to workplace requirements. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Obtain and convey workplace information Specific and relevant information is accessed from appropriate sources Effective questioning, active listening and speaking skills are used to gather and convey information Appropriate medium is used to transfer information and ideas Appropriate non- verbal communication is used Appropriate lines of communication with supervisors and colleagues are identified and followed Defined workplace procedures for the location and storage of information are used Personal interaction is carried out clearly and concisely Effective communication Different modes of communication Written communication Organizational policies Communication procedures and systems Technology relevant to the enterprise and the individual’s work responsibilities Follow simple spoken language Perform routine workplace duties following simple written notices Participate in workplace meetings and discussions Complete work related documents Estimate, calculate and record routine workplace measures Ability to relate to people of social range in the workplace Gather and provide information in response to workplace requirements Participate in workplace meetings and discussions Team meetings are attended on time Own opinions are clearly expressed and of others are listened to without interruption Meeting inputs are consistent with the meeting purpose and established protocols Effective communication Different modes of communication Written communication Organizational policies Follow simple spoken language Perform routine workplace duties following simple written notices Participate in workplace meetings and discussions
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