changes and service engagement partnership NTW - Clinical Police developments to around project or working (Better Liaison lead meets mental health service service improve regularly with Police and provision developments understanding of updates on service that supports the each other’s roles changes etc. prevention of and remits mental health crisis. Need to ensure ongoing commitment to this work 9 Develop multiagency Develop online Northumbria December Mutual Police and NTW BTP are keen to be guidance on all mental health Police and NTW 2015 understanding of Mental Health involved in this as we are partnership matters services, practice local mental health Programme keen to understand and services leading to Board adhere to local procedures working better service user agreed between partners protocols experience wherever possible where it doesn’t conflict with our policies. NTW - This is ongoing project and will hopefully soon be out to all agencies for consultation, including BTP. 10 To ensure that carers Ensure continued Newcastle Carers Ongoing with Ensure carers MHPB/Carers have clear access to involvement of centre, review April needs are met to groups methods of support carers Crossroads and 2016 help support and at times of urgent representatives in Gateshead carers, prevent mental Service user and need and crisis the urgent care all partners health crisis in carer feedback work stream service users To ensure carers and meetings service users have
changes and service developments to mental health service provision engagement around project or service developments that supports the prevention of mental health crisis. Need to ensure ongoing commitment to this work partnership working (Better improve understanding of each other’s roles and remits NTW - Clinical Police Liaison lead meets regularly with Police and updates on service changes etc. 9 Develop multiagency guidance on all partnership matters Develop online mental health services, practice working protocols Northumbria Police and NTW December 2015 Mutual understanding of local mental health services leading to better service user experience Police and NTW Mental Health Programme Board BTP are keen to be involved in this as we are keen to understand and adhere to local procedures agreed between partners wherever possible where it doesn’t conflict with our policies. NTW - This is ongoing project and will hopefully soon be out to all agencies for consultation, including BTP. 10 To ensure that carers have clear access to methods of support at times of urgent need and crisis To ensure carers and service users have Ensure continued involvement of carers representatives in the urgent care work stream meetings Newcastle Carers centre, Crossroads and Gateshead carers, all partners Ongoing with review April 2016 Ensure carers needs are met to help support and prevent mental health crisis in service users MHPB/Carers groups Service user and carer feedback
Newcastle-Gateshead-Crisis-Care-Concordat-Action-Plan-2016-V20-August-update.docx