Software as a Service Geocoding Address = Required street address. City = City where Address is located. State = Valid 2-character State abbreviation where the address is Service Description located. Zip = 5 or U.S. Postal Code of Access to web services that provide a where the address is located. latitude and longitude for street Record Id (optional). addresses. Service Levels What is Included Priority Levels and Allowable Response Standard features of this service are: Critical– within 30 minutes to Offers a shared service for use by respond to customer multiple agencies. High– up to 8 hours to respond to Leverages the OA Matchmaker customer software license. Medium– up to 24 hours to Processes a file containing a single respond to customer address (one address at a time). Low– up to 48 to respond to Processes a file that contains customer multiple street addresses. Provides the ability to obtain boundary Time” is defined as the time “Response information per point (i.e. what between receipt of the call and/or ticket municipality does a point fall within). and the time that work on the problem Provides a developer integration guide begins. Due to the wide diversity of for integrating applications with the problems that can occur, and the web services. methods needed to resolve them, Semi-annual data updates. response time is not defined as the time Maintains 3-5 second web service between the receipt of a call and/or response time. ticket and problem resolution. Provides a Graphical User Availability Service Level Objective: Identification and Password per Target 99% uptime. application. Optional features of this service are: Customers may submit a file for Additional Information geocoding. Under this optional service feature, data field definitions represent None the following:
Software as a Service Geocoding Service Description Access to web services that provide a latitude and longitude for street addresses. What is Included Standard features of this service are: Offers a shared service for use by multiple agencies. Leverages the OA Matchmaker software license. Processes a file containing a single address (one address at a time). Processes a file that contains multiple street addresses. Provides the ability to obtain boundary information per point (i.e. what municipality does a point fall within). Provides a developer integration guide for integrating applications with the web services. Semi-annual data updates. Maintains 3-5 second web service response time. Provides a Graphical User Identification and Password per application. Optional features of this service are: Customers may submit a file for geocoding. Under this optional service feature, data field definitions represent the following: Address = Required street address. City = City where Address is located. State = Valid 2-character State abbreviation where the address is located. Zip = 5 or U.S. Postal Code of where the address is located. Record Id (optional). Service Levels Priority Levels and Allowable Response Critical– within 30 minutes to respond to customer High– up to 8 hours to respond to customer Medium– up to 24 hours to respond to customer Low– up to 48 to respond to customer “Response Time” is defined as the time between receipt of the call and/or ticket and the time that work on the problem begins. Due to the wide diversity of problems that can occur, and the methods needed to resolve them, response time is not defined as the time between the receipt of a call and/or ticket and problem resolution. Availability Service Level Objective: Target 99% uptime. Additional Information None
OA-OIT-Service-Catalog.docx