the need for a plan review. More complex equipment will need to be considered via a plan review. Didn’t answer the question 9 Planners lack Planners lack information on Assist some planners to develop NDIA planners have a range of understanding of some degenerative conditions so don’t specialist knowledge on some skills, qualifications and conditions predict support need changes over conditions and have them undertake experience. The NDIA also has the life of the plan or review plans for participants with a national Technical Advisory these conditions Team (TAT) that can provide support and guidance to planners on complex cases. 10 Support coordinators A support coordinator cannot view Participants should be able to give The Agency is currently cannot view plans a participant’s plan; they need to support coordinators permission to updating the system to enable meet with the participant and ask log in to view their plan and make plan support coordinators to them to log in. This is time adjustments on their behalf (such as view participant’s plans. consuming, hinders plan create service bookings). This access Participants will need to agree implementation and limits flexibility should be time-limited and be able to to this access and a service be withdrawn booking will need to be in place between the participant and plan support coordinator for this to take effect. 11 Participants are Existing providers should be alerted Plans are system generated the unaware that a plan has when a new plan is in place day they are approved, and been completed distributed to the participant via their preferred method of contact (either in hard copy in the mail or available on the portal). NDIA promotes choice and control for participants, and therefore does not intervene in making contact with providers on the participant’s behalf. Participants who require assistance to administer their
the need for a plan review. More complex equipment will need to be considered via a plan review. Didn’t answer the question 9 Planners lack understanding of some conditions Planners lack information on degenerative conditions so don’t predict support need changes over the life of the plan Assist some planners to develop specialist knowledge on some conditions and have them undertake or review plans for participants with these conditions NDIA planners have a range of skills, qualifications and experience. The NDIA also has a national Technical Advisory Team (TAT) that can provide support and guidance to planners on complex cases. 10 Support coordinators cannot view plans A support coordinator cannot view a participant’s plan; they need to meet with the participant and ask them to log in. This is time consuming, hinders plan implementation and limits flexibility Participants should be able to give support coordinators permission to log in to view their plan and make adjustments on their behalf (such as create service bookings). This access should be time-limited and be able to be withdrawn The Agency is currently updating the system to enable plan support coordinators to view participant’s plans. Participants will need to agree to this access and a service booking will need to be in place between the participant and plan support coordinator for this to take effect. 11 Participants are unaware that a plan has been completed Existing providers should be alerted when a new plan is in place Plans are system generated the day they are approved, and distributed to the participant via their preferred method of contact (either in hard copy in the mail or available on the portal). NDIA promotes choice and control for participants, and therefore does not intervene in making contact with providers on the participant’s behalf. Participants who require assistance to administer their
NDS_Planning_issues_response.docx