view of their budget allocations and reporting lines, rather than looking at the whole business process that is required to deliver a service or product. There are some important success stories demonstrating the power of an operations management approach has on improving services. The dramatic improvement in turn-around times for identity documents and passports at the Department of Home Affairs demonstrates the power of removing waste and inefficiencies from a business process and identifying where technology can be deployed to achieve these gains. However other attempts at bringing technology in have not delivered the results despite huge investment. Minister Radebe has engaged police officials in different police stations on the functionality of the e-docket system. At two police stations - Temba and KwaThema - in Gauteng he was exposed first hand to different challenges confronting this cornerstone of the Integrated Justice System. Lack of training in computer skills, problems with internet connectivity, and access to computers meant that the vision of an electronic docket system was not realised. From the visits undertaken to facilities is seems that there was insufficient attention paid to the equipment, skills and communications infrastructure needed for the system to work. The e-docket project is complicated as it involves more than one department. An evaluation of the Integrated Justice System is currently underway and this will cast light on where the successes and failures of this project lie. Drivers Licence and Testing Centres are frequently a source of frustration for citizens as they have to spend hours in crowded centres waiting to complete the many steps required to get a drivers or vehicle licences. The unannounced visit by Minister Radebe to Centurion DLTC produced a number of recommendations from officials on how the process could be improved. DPME is working with the Department Transport to evaluate and implement these. This work outcome will be reported on in the fourth quarter. At the KwaMhlanga DTLC the Minister, together with DPME officials unearthed several worrying issues, including non-functional testing equipment that resulted in weakened controls to prevent corruption and fraud, conflict between the local and provincial government over the running of the centre
view of their budget allocations and reporting lines, rather than looking at the whole business process that is required to deliver a service or product. There are some important success stories demonstrating the power of an operations management approach has on improving services. The dramatic improvement in turn-around times for identity documents and passports at the Department of Home Affairs demonstrates the power of removing waste and inefficiencies from a business process and identifying where technology can be deployed to achieve these gains. However other attempts at bringing technology in have not delivered the results despite huge investment. Minister Radebe has engaged police officials in different police stations on the functionality of the e-docket system. At two police stations - Temba and KwaThema - in Gauteng he was exposed first hand to different challenges confronting this cornerstone of the Integrated Justice System. Lack of training in computer skills, problems with internet connectivity, and access to computers meant that the vision of an electronic docket system was not realised. From the visits undertaken to facilities is seems that there was insufficient attention paid to the equipment, skills and communications infrastructure needed for the system to work. The e-docket project is complicated as it involves more than one department. An evaluation of the Integrated Justice System is currently underway and this will cast light on where the successes and failures of this project lie. Drivers Licence and Testing Centres are frequently a source of frustration for citizens as they have to spend hours in crowded centres waiting to complete the many steps required to get a drivers or vehicle licences. The unannounced visit by Minister Radebe to Centurion DLTC produced a number of recommendations from officials on how the process could be improved. DPME is working with the Department Transport to evaluate and implement these. This work outcome will be reported on in the fourth quarter. At the KwaMhlanga DTLC the Minister, together with DPME officials unearthed several worrying issues, including non-functional testing equipment that resulted in weakened controls to prevent corruption and fraud, conflict between the local and provincial government over the running of the centre
170308Implementation.docx