Method to resolve: Went through each of the trouble shooting steps listed above in the • Troubleshooting Multi Server Issues steps. Also checked both the system and SQL logs which were not showing anything • strange Ran the http://Server2/<installname>/eware.dll/usercount at the point when • there were a user logged into each server Then checked what was happening in the IIS logs from this user count call. • These logs are in C:\inetpub\logs\LogFiles\W3SVC1 The user count command here was showing a different IPV6 address to the • ones being declared in the configuration screen Resolution: this third IPV^ address into the IP address field in the database • configuration screen. Reset IIS on both of the app servers and log into both servers individually and • then the load balancing worked as expected.
Method to resolve: • Went through each of the trouble shooting steps listed above in the Troubleshooting Multi Server Issues steps. • Also checked both the system and SQL logs which were not showing anything strange • Ran the http://Server2/<installname>/eware.dll/usercount at the point when there were a user logged into each server • Then checked what was happening in the IIS logs from this user count call. These logs are in C:\inetpub\logs\LogFiles\W3SVC1 • The user count command here was showing a different IPV6 address to the ones being declared in the configuration screen Resolution: • this third IPV^ address into the IP address field in the database configuration screen. • Reset IIS on both of the app servers and log into both servers individually and then the load balancing worked as expected.
MultiServerInstallTroubleShootingGuide(1).docx