You will need to restart the machine, The device may be restart KITE and resume testing.** The screen is frozen. I overheating. cannot any buttons N/A There may not be or move forward or You might also consider moving the enough memory on backward at all. student to another testing device if the the device. problem persists. Contact local technical support to see Too many people if a bandwidth limit is preventing a might be trying to good connection and/or that the connect to the internet network is stable. at the same time or Usually, KITE will start working one or more other normally once the internet connection devices connected to is reestablished. the same network are No, though using a lot of If KITE responding (freezes), you may not bandwidth (for either the student or you will need to be able to activities such as close and restart the application. continue or streaming video). I just lost my internet Windows machine: Press submit the connection. If using wireless Ctrl+Alt+Del and close KITE test you internet, you may be Macintosh: Press the power button can connect too physically far away to the to close the app from a If “hotspot.” internet. iPad: Turn off Guided Access. using a wired Open the mode to connection, old close KITE. infrastructure may be Chromebook: Restart the at fault. Chromebook Bad weather can also If the entire device freezes, restart the interrupt an internet machine, restart KITE and resume connection. testing.** Replace the battery or plug the device directly into the outlet; or The battery just died on N/A N/A my computer or tablet. Move to new testing device. Restart KITE and resume testing.**
The screen is frozen. I cannot any buttons or move forward or backward at all. The device may be overheating. There may not be enough memory on the device. N/A You will need to restart the machine, restart KITE and resume testing.** You might also consider moving the student to another testing device if the problem persists. I just lost my internet connection. Too many people might be trying to connect to the internet at the same time or one or more other devices connected to the same network are using a lot of bandwidth (for activities such as streaming video). If using wireless internet, you may be too physically far away from a “hotspot.” If using a wired connection, old infrastructure may be at fault. Bad weather can also interrupt an internet connection. No, though you may not be able to continue or submit the test you can connect to the internet. Contact local technical support to see if a bandwidth limit is preventing a good connection and/or that the network is stable. Usually, KITE will start working normally once the internet connection is reestablished. If KITE responding (freezes), either the student or you will need to close and restart the application. Windows machine: Press Ctrl+Alt+Del and close KITE Macintosh: Press the power button to close the app iPad: Turn off Guided Access. Open the mode to close KITE. Chromebook: Restart the Chromebook If the entire device freezes, restart the machine, restart KITE and resume testing.** The battery just died on my computer or tablet. N/A N/A Replace the battery or plug the device directly into the outlet; or Move to new testing device. Restart KITE and resume testing.**
nysaa-technical-issues-help.docx