Guideline HR8: The state has a comprehensive stress management program accessible statewide. Guidance: PSAP personnel routinely process involving life-threatening/traumatic incidents, and in the future will have to them, depending on the technology employed at respective centers. “view” A model plan has been utilized and shown to be effective over time. A model plan can include preventing post-traumatic stress disorder (PTSD), identifying and treating PTSD, critical incident stress, chronic stress management, and family stress programs. Guideline Cross-reference(s): Not Applicable Minimum Criteria Advanced Criteria Superior Criteria The state encourages having The state has identified The defines and requires model stress management stress management stress management programs programs available for staff. programs that can be made be available to staff; use of the available to staff and has programs is funded by a identified funding sources. dedicated source. Rationale: Communications center personnel deal with life-threatening incidents on a daily basis. Preventive stress management and critical incident stress management will help staff deal with these incidents. Such support could reduce turnover and absenteeism. Current Environment: Reference Material: Rating: At this time, [add name of state] [meets/does not meet] the [add specific level if meets] criteria. Assessor Recommendations: Assessor Notes/Comments:
Guideline HR8: The state has a comprehensive stress management program accessible statewide. Guidance: PSAP personnel routinely process involving life-threatening/traumatic incidents, and in the future will have to “view” them, depending on the technology employed at respective centers. A model plan has been utilized and shown to be effective over time. A model plan can include preventing post-traumatic stress disorder (PTSD), identifying and treating PTSD, critical incident stress, chronic stress management, and family stress programs. Guideline Cross-reference(s): Not Applicable Minimum Criteria Advanced Criteria Superior Criteria The state encourages having model stress management programs available for staff. The state has identified stress management programs that can be made available to staff and has identified funding sources. The defines and requires stress management programs be available to staff; use of the programs is funded by a dedicated source. Rationale: Communications center personnel deal with life-threatening incidents on a daily basis. Preventive stress management and critical incident stress management will help staff deal with these incidents. Such support could reduce turnover and absenteeism. Current Environment: Reference Material: Rating: At this time, [add name of state] [meets/does not meet] the [add specific level if meets] criteria. Assessor Recommendations: Assessor Notes/Comments:
National-911-Program-State-Assessment-Report-Template-2017.docx