Services and service levels, Cost Model (Chargeback)) NGDC IT Governance Word Document capturing the Document summarizing: Charter charter for the Governance NGDC IT governance charter including goals, model so it can be used as a objectives, and guiding principles reference document when NGDC Governance framework and developing and objectives implementing the design. Guiding principles to be followed for the design of the governance model High level Governance interaction models (e.g., key governing entities, key processes in scope, underlying technology or tools if applicable) NGDC IT Governance Word, Document describing the Document summarizing: Target Visio structure of the Governance NGDC Governance Target state including including RACI interaction models, roles, and between the various responsibilities (RAM). governing entities. Interaction models e.g. interaction flows between the governing entities for the key processes in scope. The content will be swim lane based workflow diagrams by role with narratives explaining the workflow in the form of detailed procedures. Responsibility assignment matrix (RAM) for the various governing entities in scope. gap summary (against current state) KPIs and success metrics Includes business processes for activating and deactivating he DR state IT Business Process Change Management might be developed in Visio or other software solution. If this is the case, the source files will be provided to the City. NGDC IT Governance PowerPoint PowerPoint presentation presentation summarizing: Strategic Roadmap describing the high level The description of the recommended implementation roadmap phases for the deployment of the target for the Governance state Governance Model “ideal” model. Includes details of initial phase (to also be reflected in master project plan) as well as future phases as appropriate. Phases benefits Phases timing High level implementation effort for subsequent phases NGDC Service Word Document summarizing the Document including: Catalog with service NGDC technology services Definition of each service for the services in and service level and their key attributes. scope (NGDC data center services) management Associated service offerings and service attributes. framework. Services levels & OLA and/or SLA Service level management procedures
Services and service levels, Cost Model (Chargeback)) NGDC IT Governance Charter Word Document capturing the charter for the Governance model so it can be used as a reference document when developing and implementing the design. Document summarizing: NGDC IT governance charter including goals, objectives, and guiding principles NGDC Governance framework and objectives Guiding principles to be followed for the design of the governance model High level Governance interaction models (e.g., key governing entities, key processes in scope, underlying technology or tools if applicable) NGDC IT Governance Target Word, Visio Document describing the structure of the Governance including RACI between the various governing entities. Document summarizing: NGDC Governance Target state including interaction models, roles, and responsibilities (RAM). Interaction models e.g. interaction flows between the governing entities for the key processes in scope. The content will be swim lane based workflow diagrams by role with narratives explaining the workflow in the form of detailed procedures. Responsibility assignment matrix (RAM) for the various governing entities in scope. gap summary (against current state) KPIs and success metrics Includes business processes for activating and deactivating he DR state IT Business Process Change Management might be developed in Visio or other software solution. If this is the case, the source files will be provided to the City. NGDC IT Governance Strategic Roadmap PowerPoint PowerPoint presentation describing the high level implementation roadmap for the “ideal” Governance model. presentation summarizing: The description of the recommended phases for the deployment of the target state Governance Model Includes details of initial phase (to also be reflected in master project plan) as well as future phases as appropriate. Phases benefits Phases timing High level implementation effort for subsequent phases NGDC Service Catalog with service and service level management framework. Word Document summarizing the NGDC technology services and their key attributes. Document including: Definition of each service for the services in scope (NGDC data center services) Associated service offerings and service attributes. Services levels & OLA and/or SLA Service level management procedures
NGDC2QAAttachmentA.docx