Professional Services Web Site or Work with business analyst, project manager or end user to gather requirements. Content Provide system coding as needed. Ensure commonwealth standards Development are followed. Plan and coordinate web site and Support modifications with the business owner. Service Description Delivers web site maintenance and support solutions that meet specific customer requirements. Note: This service is only available to the consolidated agencies. What is Included Service Levels Provide web site conversion options. Agreed upon uptime between the Ensure adequate portal security measures are followed. business owner and development team. Provide documentation options. Additional Information Provides a process for updating, maintaining and modifying an existing supported web site. None
Professional Services Web Site or Content Development and Support Service Description Delivers web site maintenance and support solutions that meet specific customer requirements. Note: This service is only available to the consolidated agencies. What is Included Provide web site conversion options. Ensure adequate portal security measures are followed. Provide documentation options. Provides a process for updating, maintaining and modifying an existing supported web site. Work with business analyst, project manager or end user to gather requirements. Provide system coding as needed. Ensure commonwealth standards are followed. Plan and coordinate web site modifications with the business owner. Service Levels Agreed upon uptime between the business owner and development team. Additional Information None
OA-OIT-Service-Catalog.docx