26 Paramedic call Clarify pathways East Start work July Agreed response North East NEAS - My colleague AJ handlers need to of care across Ambulance 2015 times from primary Ambulance and I have recently had have better primary care service. care and out of Service discussions with TEWV, – awareness of mental crisis services Out of hours hours for patients and have them placed – health issues acute mental services providers in crisis. with NTW to discuss better health services. boundary working. Ambulance Ensure clarity and Response times awareness on NTW engaging with NEAS pathways of care around this, no work has been undertaken as the, but see action point 29. 27 GP and practice staff Primary Care will Multiagency Annual review Primary Care staff training continue to will be able to provide MH signpost more training to effectively to primary care resources that are staff. already available to help people. Staff will feel better able to offer support themselves. 28 Conflict resolution Develop training Multi-agency April 2016 Staff will be All through staff NEAS We have met with training programme for all provided with skills training target NTW and Police colleagues staff across to resolve conflict and to develop agencies therefore measurement. training package. This is enhancing their also being picked up by patient safety when the network. dealing with mental health patients. 29 Multiagency training Advice for All partners September Enhanced Mental Health BTP will welcome any joint and sharing of staff in 999 2016 relationships Programme training opportunities and knowledge and control and joint Board will, wherever possible understanding Training learning attend programme to forums and key
26 Paramedic call handlers need to have better awareness of mental health issues Clarify pathways of care across primary care – crisis services – acute mental health services. Ambulance Response times East Ambulance service. Out of hours services providers Start work July 2015 Agreed response times from primary care and out of hours for patients in crisis. Ensure clarity and awareness on pathways of care North East Ambulance Service NEAS - My colleague AJ and I have recently had discussions with TEWV, and have them placed with NTW to discuss better boundary working. NTW engaging with NEAS around this, no work has been undertaken as the, but see action point 29. 27 GP and practice staff training Primary Care will continue to provide MH training to primary care staff. Multiagency Annual review Primary Care staff will be able to signpost more effectively to resources that are already available to help people. Staff will feel better able to offer support themselves. 28 Conflict resolution training Develop training programme for all staff across agencies Multi-agency April 2016 Staff will be provided with skills to resolve conflict therefore enhancing their patient safety when dealing with mental health patients. All through staff training target and measurement. NEAS We have met with NTW and Police colleagues to develop training package. This is also being picked up by the network. 29 Multiagency training and sharing of knowledge and understanding Advice for staff in 999 control All partners September 2016 Training programme to Enhanced relationships and joint learning forums and key Mental Health Programme Board BTP will welcome any joint training opportunities and will, wherever possible attend
Newcastle-Gateshead-Crisis-Care-Concordat-Action-Plan-2016-V20-August-update.docx