discounts; California LifeLine service rates and charges; California LifeLine service terms and conditions; California LifeLine service elements; compliance with California LifeLine Program rules and other applicable rules; application of California LifeLine Program eligibility and renewal rules; compliance with service quality standards; violations of consumers’ bill of rights delineated in General Order 168; and Disclosures. consideration of the comments regarding our proposed resolution process for consumer complaints, we have modified the resolution process. Registered California LifeLine fixed-VoIP providers shall employ the following CPUC complaint resolution processes: Consumer Affairs Branch’s informal complaint process; Administrative Law Division’s expedited complaint process; Commission’s formal complaint process; and Safety and Enforcement Division’s investigation process via an Instituting Investigation. Registered California LifeLine fixed-VoIP providers shall provide complaint resolution information to their customers. Any recourse or remedies granted through the above listed resolution processes must be consistent with applicable state and/or federal rules. Data Requests In order to determine whether California LifeLine is meeting the needs of consumers, the Commission needs up-to-date information from fixed VoIP service providers. To this end, we require fixed-VoIP service providers to respond to CD’s data requests within 10 business days of the request. If
discounts; California LifeLine service rates and charges; California LifeLine service terms and conditions; California LifeLine service elements; compliance with California LifeLine Program rules and other applicable rules; application of California LifeLine Program eligibility and renewal rules; compliance with service quality standards; violations of consumers’ bill of rights delineated in General Order 168; and Disclosures. consideration of the comments regarding our proposed resolution process for consumer complaints, we have modified the resolution process. Registered California LifeLine fixed-VoIP providers shall employ the following CPUC complaint resolution processes: Consumer Affairs Branch’s informal complaint process; Administrative Law Division’s expedited complaint process; Commission’s formal complaint process; and Safety and Enforcement Division’s investigation process via an Instituting Investigation. Registered California LifeLine fixed-VoIP providers shall provide complaint resolution information to their customers. Any recourse or remedies granted through the above listed resolution processes must be consistent with applicable state and/or federal rules. Data Requests In order to determine whether California LifeLine is meeting the needs of consumers, the Commission needs up-to-date information from fixed VoIP service providers. To this end, we require fixed-VoIP service providers to respond to CD’s data requests within 10 business days of the request. If
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