any previous assessment or service information collected by the WA intake point. ACATs will transition to My Aged Care in 2015. Service providers in Western Australia The Western Australian HACC program will not be represented in the service finders, and HACC providers will not receive electronic referrals for HACC services CHSP providers will be able to manage their service information, which will be represented in the service finders on the My Aged Care website. CHSP providers will not receive electronic referrals from My Aged Care HCP, TCP and Residential providers will receive referrals via the My Aged Care provider portal in line with the national (outlined in Section 3.2.2). The Department will continue to work with the Western Australian government to work towards utilisation of My Aged Care for the purposes of creating a central client record, screening, assessment and referral for services. How My Aged Care will support people with diverse needs My Aged Care will support people with diverse needs in the following ways: Translated materials are available on the My Aged Care website and people can access the Translating and Interpreting Service (TIS). People who prefer to communicate in a language other than English can phone the TIS on 131 450. TIS staff will facilitate a call to the My Aged Care contact centre on the person's behalf The National Relay Service is available for people who are deaf, or hearing or speech impaired Training has been provided to My Aged Care contact centre staff and assessors to ensure they can work effectively with people with diverse needs, including people from CALD backgrounds and Aboriginal and Torres Strait Islander people The National Screening and Assessment Form (NSAF) will be used by My Aged Care contact centre staff and assessors to assist with identifying clients who have diverse needs Allowing service providers to indicate if their services are tailored for diverse needs groups (i.e. LGBTI). This information will display publically on the service finders on the My Aged Care website Materials on the My Aged Care website are compliant with the Web Content Accessibility Guidelines version 2.0.
any previous assessment or service information collected by the WA intake point. ACATs will transition to My Aged Care in 2015. Service providers in Western Australia The Western Australian HACC program will not be represented in the service finders, and HACC providers will not receive electronic referrals for HACC services CHSP providers will be able to manage their service information, which will be represented in the service finders on the My Aged Care website. CHSP providers will not receive electronic referrals from My Aged Care HCP, TCP and Residential providers will receive referrals via the My Aged Care provider portal in line with the national (outlined in Section 3.2.2). The Department will continue to work with the Western Australian government to work towards utilisation of My Aged Care for the purposes of creating a central client record, screening, assessment and referral for services. How My Aged Care will support people with diverse needs My Aged Care will support people with diverse needs in the following ways: Translated materials are available on the My Aged Care website and people can access the Translating and Interpreting Service (TIS). People who prefer to communicate in a language other than English can phone the TIS on 131 450. TIS staff will facilitate a call to the My Aged Care contact centre on the person's behalf The National Relay Service is available for people who are deaf, or hearing or speech impaired Training has been provided to My Aged Care contact centre staff and assessors to ensure they can work effectively with people with diverse needs, including people from CALD backgrounds and Aboriginal and Torres Strait Islander people The National Screening and Assessment Form (NSAF) will be used by My Aged Care contact centre staff and assessors to assist with identifying clients who have diverse needs Allowing service providers to indicate if their services are tailored for diverse needs groups (i.e. LGBTI). This information will display publically on the service finders on the My Aged Care website Materials on the My Aged Care website are compliant with the Web Content Accessibility Guidelines version 2.0.
my_aged_care_guidance_for_assessors_-_june_2015_0_md_2.docx