i. Toll-Free Telephone Lines ii. Staffing IV.B.6.b. Telephone iii. Call Resolution Service iv. Call Wait-Time v. Bi-lingual service i. Plan Draft IV.B.6.c. ii. Project Management Project Plan iii. Final Draft i. No Cost to Employers ii. Receipt of Reports Employer Written iii. Correspondence IV.B.6.d. iv. Employer Fax Correspondence Employer Reporting v. W-4 Employer Reporting vi. Duplicate Reporting vii. Reporting Corrections viii. Technical Assistance i. Develop Program IV.B.6.f. Outreach ii. Materials and Mailing iii. Notification of Changes IV.B.6.f. Notifying Employers for iv. Outreach Improvements IV.B.6.g. IVR Compliance Analysis and v. System Outreach vi. Non-Compliance Notices
IV.B.6.b. Telephone Service i. Toll-Free Telephone Lines ii. Staffing iii. Call Resolution iv. Call Wait-Time v. Bi-lingual service IV.B.6.c. Project Plan i. Plan Draft ii. Project Management iii. Final Draft IV.B.6.d. Employer Reporting i. No Cost to Employers ii. Receipt of Reports iii. Employer Written Correspondence iv. Employer Fax Correspondence v. W-4 Employer Reporting vi. Duplicate Reporting vii. Reporting Corrections viii. Technical Assistance IV.B.6.f. Outreach i. Develop Program ii. Materials and Mailing IV.B.6.f. Outreach IV.B.6.g. IVR System iii. Notification of Changes iv. Notifying Employers for Improvements v. Compliance Analysis and Outreach vi. Non-Compliance Notices
17-630-9000-0008%20Consulting%20RFP.docx