NOTES FROM JPPB AWAY DAY 6TH OCTOBER HOSPITAL DISCHARGE What is important to What What do you thinks are How can we break What are the quick your organisation in improvement in your the barriers to these down these barriers wins of service delivery view improvements and better outcomes for customers Better communication Communication Lack of communication, Better relationships Better sharing of between agencies between agencies sharing of good across services and information , or practice etc understanding of roles, assessments after e.g shadowing, discharge networking Consistency across Kent Understanding of roles Front line pressures Learn from customer Named contacts to experience produce a list of each area organisation Single point of contact Joint working Datasharing around Information days across Use IT system (possibly both ways bed blocking, housing agencies Locata) for adapted and so on properties Ease of access to Review of priorities Lack of named contacts Early joint working Shadowing, closer system for customer working Less homeless released Recruitment Unrealistic expectations Trusted assessors Recycle equipment and onto the street of customers and their make available sooner families partnership Faster recycling of Ability to negotiate Funding based upon working equipment better contracts with demand across county contractors Promote independence Homeless definition Better use of shared Shared best practice to – of choice there are differing budgets help with quick views adaptations and those who are homeless
NOTES FROM JPPB AWAY DAY 6TH OCTOBER HOSPITAL DISCHARGE What is important to your organisation in of service delivery and better outcomes for customers What improvement in your view What do you thinks are the barriers to these improvements How can we break down these barriers What are the quick wins Better communication between agencies Communication between agencies Lack of communication, sharing of good practice etc Better relationships across services and understanding of roles, e.g shadowing, networking Better sharing of information , or assessments after discharge Consistency across Kent Understanding of roles Front line pressures Learn from customer experience Named contacts to produce a list of each area organisation Single point of contact both ways Joint working Datasharing around bed blocking, housing and so on Information days across agencies Use IT system (possibly Locata) for adapted properties Ease of access to system for customer Review of priorities Lack of named contacts Early joint working Shadowing, closer working Less homeless released onto the street Recruitment Unrealistic expectations of customers and their families Trusted assessors Recycle equipment and make available sooner partnership working Faster recycling of equipment Ability to negotiate better contracts with contractors Funding based upon demand across county Promote independence of choice Homeless definition – there are differing views Better use of shared budgets Shared best practice to help with quick adaptations and those who are homeless
NOTES-AND-PRIORITIES-FROM-JPPB-AWAY-DAY-6TH-OCTOBER.docx