Form for Submission of Questions Request for Proposals Form for Submission of Questions OREFM- 2014-01-JMG RFP Number: Your Organization’s Name: # Solicitation Reference Question Response 1 3.2. Specific Services Needs How many agent seats are As of today we have 6 agent seats. We also being considered as a have 1 Emergency Teleagent that is routed to f. Vendor’s minimum purchase? a Cell Phone. product/service should provide agents supervisors and monitors to maintain connectivity to callers from any pre-specified location including the office, remote offices or agent residence. Any number of agents, supervisors and monitors can share one or more hosted call center “seat” – usage is based on number of concurrent seats used at any one point.
Form for Submission of Questions Request for Proposals Form for Submission of Questions RFP Number: OREFM- 2014-01-JMG Your Organization’s Name: # Solicitation Reference Question Response 1 3.2. Specific Services Needs f. Vendor’s product/service should provide agents supervisors and monitors to maintain connectivity to callers from any pre-specified location including the office, remote offices or agent residence. Any number of agents, supervisors and monitors can share one or more hosted call center “seat” – usage is based on number of concurrent seats used at any one point. How many agent seats are being considered as a minimum purchase? As of today we have 6 agent seats. We also have 1 Emergency Teleagent that is routed to a Cell Phone.
OREFM-2014-01-JMG-QA.docx