The very best employees exhibit the ability to Understanding all modes present themselves and their ideas by of communications, successfully transmitting to others. They do this through what they write, say or don’t including written, verbal, say, and how well they listen. non-verbal, and listening skills. Effective use in Effective communication helps one develop credibility and trust, express and inspire individual and group enthusiasm, solve problems, manage conflict, situations, and the ability implement change, and develop others. to adjust the message to It’s said that everything in life has at its core meet audience needs. effective communication—or the lack of it. This is most certainly true of great employees. Key Elements of Communications Skills Demonstrates effective verbal, non-verbal, written, and listening skills and uses these to resolve issues objectively and effectively. Gathers and disseminates information in a timely manner to the appropriate audience using the most effective media. Accepts and provides constructive feedback and responds positively. Presents ideas in a clear, concise, organized, and persuasive manner. Behavioral Evidence of Communications Skills Understands the audience and customizes communications to meet their needs. Watches attentively for the reactions of others in discussions. Maintains good eye contact throughout the presentation or discussion. Varies speed, volume, tone, and pitch to keep the listener’s attention. Breaks down explanations of complex processes, rules, or situations into manageable bites of information. Uses appropriate non-verbal communications such as gestures, facial expressions, and mannerisms) to make the point. effectively defuses the If emotions or tensions rise during a conversation, situation by remaining calm and sticking to the facts. Uses visual materials effectively. Provides opportunities for audience questions, listens carefully, responds, and checks for understanding. Listens intently when others speak to fully understand the points being made.
Understanding all modes of communications, including written, verbal, non-verbal, and listening skills. Effective use in individual and group situations, and the ability to adjust the message to meet audience needs. The very best employees exhibit the ability to present themselves and their ideas by successfully transmitting to others. They do this through what they write, say or don’t say, and how well they listen. Effective communication helps one develop credibility and trust, express and inspire enthusiasm, solve problems, manage conflict, implement change, and develop others. It’s said that everything in life has at its core effective communication—or the lack of it. This is most certainly true of great employees. Key Elements of Communications Skills Demonstrates effective verbal, non-verbal, written, and listening skills and uses these to resolve issues objectively and effectively. Gathers and disseminates information in a timely manner to the appropriate audience using the most effective media. Accepts and provides constructive feedback and responds positively. Presents ideas in a clear, concise, organized, and persuasive manner. Behavioral Evidence of Communications Skills Understands the audience and customizes communications to meet their needs. Watches attentively for the reactions of others in discussions. Maintains good eye contact throughout the presentation or discussion. Varies speed, volume, tone, and pitch to keep the listener’s attention. Breaks down explanations of complex processes, rules, or situations into manageable bites of information. Uses appropriate non-verbal communications such as gestures, facial expressions, and mannerisms) to make the point. If emotions or tensions rise during a conversation, effectively defuses the situation by remaining calm and sticking to the facts. Uses visual materials effectively. Provides opportunities for audience questions, listens carefully, responds, and checks for understanding. Listens intently when others speak to fully understand the points being made.
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