Any information or advice provided to you or your Users as part of the Onboarding Services is for information purposes only. Such information or advice has been prepared without taking into account any person’s or organisation’s individual objectives, financial situation or needs, has not been tailored to your business needs and must not be used directly in the making of any business decision. Before acting on anything customers should consider its appropriateness to them, having regard to their objectives, financial situation and needs. We may, at our discretion, offer to deliver these services via a webinar. DEFINITIONS In this Telstra Trades Assist section of Our Customer Terms, unless the context otherwise requires: Blueprint for Success Starter Program means the program of that name offered by Cube Performance. Cube Performance means JCGroup Pty Ltd t/as Cube Performance ABN 64 139 493 404 Incident means the following incidents as classified by support agents: Severity 1: Urgent – an incident that renders the entire Telstra Trades Assist service or multiple critical features completely inoperative for all Users and no workaround is available; Severity 2: High an incident that materially impairs a critical – feature or multiple non-critical features of the Telstra Trades Assist service for many Users and no reasonable workaround is available; or Severity 3: Normal an incident that impairs a feature of the – Telstra Trades Assist service for a single or small number of Users and no reasonable workaround is available. Intellectual Property all industrial and intellectual property rights throughout the world, including all moral rights, copyright and analogous rights, rights in relation to inventions or discoveries, including patent rights, designs, circuit layouts, and trade names, brand names and registered or unregistered trade marks, including service marks. Requests your requests for support which will be classified by support agents as either: Supported Requests (a request that relates to an available, tested, and intended feature or behaviour of the Telstra Trades Assist service); or
Any information or advice provided to you or your Users as part of the Onboarding Services is for information purposes only. Such information or advice has been prepared without taking into account any person’s or organisation’s individual objectives, financial situation or needs, has not been tailored to your business needs and must not be used directly in the making of any business decision. Before acting on anything customers should consider its appropriateness to them, having regard to their objectives, financial situation and needs. We may, at our discretion, offer to deliver these services via a webinar. DEFINITIONS In this Telstra Trades Assist section of Our Customer Terms, unless the context otherwise requires: Blueprint for Success Starter Program means the program of that name offered by Cube Performance. Cube Performance means JCGroup Pty Ltd t/as Cube Performance ABN 64 139 493 404 Incident means the following incidents as classified by support agents: Severity 1: Urgent – an incident that renders the entire Telstra Trades Assist service or multiple critical features completely inoperative for all Users and no workaround is available; Severity 2: High – an incident that materially impairs a critical feature or multiple non-critical features of the Telstra Trades Assist service for many Users and no reasonable workaround is available; or Severity 3: Normal – an incident that impairs a feature of the Telstra Trades Assist service for a single or small number of Users and no reasonable workaround is available. Intellectual Property all industrial and intellectual property rights throughout the world, including all moral rights, copyright and analogous rights, rights in relation to inventions or discoveries, including patent rights, designs, circuit layouts, and trade names, brand names and registered or unregistered trade marks, including service marks. Requests your requests for support which will be classified by support agents as either: Supported Requests (a request that relates to an available, tested, and intended feature or behaviour of the Telstra Trades Assist service); or
oct-telstra-trades-assist.docx