PATIENT EXPERIENCE Listen and act upon the feedback we receive from our patients, Completed At the end of June 2014 the 6 • families and carers to improve the care we give with schedule month position is as follows: This is about improving the in place experience, as described by Be open, transparent and professional at all times Clinical Rounds underway • our patients, when using the Engaging with all groups to all patients and clients with humanity, dignity, kindness and • obtain feedback service for any reason. compassion Governors training re Work in partnership by developing a unique supportive relationship with recruitment complete • pregnant women and their partners to achieve a positive transition to Sit and See training parenthood complete Healthwatch visits underway positive – reports
PATIENT EXPERIENCE This is about improving the experience, as described by our patients, when using the service for any reason. • Listen and act upon the feedback we receive from our patients, families and carers to improve the care we give • Be open, transparent and professional at all times • all patients and clients with humanity, dignity, kindness and compassion • Work in partnership by developing a unique supportive relationship with pregnant women and their partners to achieve a positive transition to parenthood Completed with schedule in place At the end of June 2014 the 6 month position is as follows: Clinical Rounds underway Engaging with all groups to obtain feedback Governors training re recruitment complete Sit and See training complete Healthwatch visits underway – positive reports
nursing_and_midwifery_strategy_update_aug_14.docx