Software as a Service Address Provides a Graphical User Identification and Password per application. Verification Service Description Access to web services that clean and verify mailing lists containing street addresses. What is Included Offers a shared service for use by multiple agencies. Service Levels Leverages the OA address verification infrastructure. Availability Service Level Objective: Processes a file containing a single Target 99% uptime. address (one address at a time). Response Time Service Level Objective: Processes a file that contains Urgent service is –Production multiple addresses. unavailable Immediate. – Qualifies batch processing of High Connectivity issue or – addresses for postal discounts. performance issue 1 business day. – Provides a developer integration guide Medium Firewall Port to be open – – for integrating applications with the 2 5 business days. – web services. Low Questions or Informational – Monthly data updates. request 6 to 10 business days. – Address Verification Software Updates. Maintains 3-5 second web service Additional Information response time. None
Software as a Service Address Verification Service Description Access to web services that clean and verify mailing lists containing street addresses. What is Included Offers a shared service for use by multiple agencies. Leverages the OA address verification infrastructure. Processes a file containing a single address (one address at a time). Processes a file that contains multiple addresses. Qualifies batch processing of addresses for postal discounts. Provides a developer integration guide for integrating applications with the web services. Monthly data updates. Address Verification Software Updates. Maintains 3-5 second web service response time. Provides a Graphical User Identification and Password per application. Service Levels Availability Service Level Objective: Target 99% uptime. Response Time Service Level Objective: Urgent –Production service is unavailable – Immediate. High – Connectivity issue or performance issue – 1 business day. Medium – Firewall Port to be open – 2 – 5 business days. Low – Questions or Informational request – 6 to 10 business days. Additional Information None
OA-OIT-Service-Catalog.docx