Reflective questions Suggested strategies Evidence examples What access do team Your dental practice should have an education Policy, procedure or protocol that describes access members have to education program which: to ongoing education and training for dental team and training in safe practice members supports the services and care provided and good quality of care? Orientation manual or training documentation for new addresses team members’ responsibilities for safety dental team members outlining access to ongoing and quality. education and training For example, all team members with responsibility for Evidence of dental team members’ participation in patient dental record keeping should have some patient safety and quality education programs or education on the requirements for confidentiality continuing professional development (CPD), such as and privacy. attendance certificates or professional You can provide training at orientation, as part of the registration records supervised delivery of care, during informal tutorial and Other: training sessions, or at external courses and programs of education. Seeking regular feedback from the workforce to assess their level of engagement with, and understanding of, the safety and quality system of the organisation Analyse feedback from the workforce on their understanding and use of safety and quality systems Reflective questions Suggested strategies Evidence examples How do we obtain feedback You should consider the different ways in which you Survey results of dental team members’ knowledge from dental team members on could collect information from dental team members of safety and quality systems safety and quality matters to about their understanding and use of the practice’s Agenda items, minutes or other records of meeting review their understanding safety and quality systems. This may take the form of: about safety and quality systems and use of our processes? Other: discussions in team meetings questions during performance reviews which can then be deidentified and aggregated a survey of dental team members. Action is taken to increase workforce understanding and use of safety and quality systems Reflective questions Suggested strategies Evidence examples
Reflective questions Suggested strategies Evidence examples What access do team members have to education and training in safe practice and good quality of care? Your dental practice should have an education program which: supports the services and care provided addresses team members’ responsibilities for safety and quality. For example, all team members with responsibility for patient dental record keeping should have some education on the requirements for confidentiality and privacy. You can provide training at orientation, as part of the supervised delivery of care, during informal tutorial and training sessions, or at external courses and programs of education. Policy, procedure or protocol that describes access to ongoing education and training for dental team members Orientation manual or training documentation for new dental team members outlining access to ongoing education and training Evidence of dental team members’ participation in patient safety and quality education programs or continuing professional development (CPD), such as attendance certificates or professional registration records Other: Seeking regular feedback from the workforce to assess their level of engagement with, and understanding of, the safety and quality system of the organisation Analyse feedback from the workforce on their understanding and use of safety and quality systems Reflective questions Suggested strategies Evidence examples How do we obtain feedback from dental team members on safety and quality matters to review their understanding and use of our processes? You should consider the different ways in which you could collect information from dental team members about their understanding and use of the practice’s safety and quality systems. This may take the form of: discussions in team meetings questions during performance reviews which can then be deidentified and aggregated a survey of dental team members. Survey results of dental team members’ knowledge of safety and quality systems Agenda items, minutes or other records of meeting about safety and quality systems Other: Action is taken to increase workforce understanding and use of safety and quality systems Reflective questions Suggested strategies Evidence examples
NSQHS-Standards-Guide-for-Dental-Practices.docx