rights and engagement Patient rights are respected and their engagement in their care is supported. Implementing through organisational policies and practices a patient charter of rights that is consistent with the current national charter of healthcare rights The organisation has a charter of patient rights that is consistent with the current national charter of healthcare rights Reflective questions Suggested strategies Evidence examples How do we align our approach The Australian Charter of Healthcare Rights46 defines Charter of patient’s healthcare rights used in the to patient healthcare rights rights to access, safety, respect, communication, practice which is consistent with the Australian with the Australian Charter of participation, privacy and comment. Charter of Healthcare Rights46 Healthcare Rights46? Policy, procedure or protocol outlining the use and Dental practices should adopt or develop a charter of distribution of the charter patient’s healthcare rights, which is consistent with the Other: Australian Charter of Healthcare Rights.46 Information on patient rights is provided and explained to patients and carers Reflective questions Suggested strategies Evidence examples How do we communicate to Dental practices should ensure that all patients are Policy, procedure or protocol outlining the use and patients information about provided with the charter of patient’s healthcare rights distribution of the charter of patient’s their healthcare rights? when they first attend the practice and that it is easily healthcare rights accessible to patients at other times. Examples on how Training attendance records or education resources this can be achieved could include: for dental team members the charter of patient’s healthcare rights the charter for patient’s healthcare rights is Orientation manual or training documentation for prominently displayed throughout waiting area and dental team members outlining processes for the clinical areas distribution of the charter of patient’s healthcare the practice provides a copy of the charter of rights patient’s healthcare rights when patients present for Charter of patient’s healthcare rights displayed in an appointment. Ask patients to read the document waiting areas or material is readily accessible and consult with dental team members if they do not understand or if they wish to have anything clarified for them copies of the charter are readily accessible to all patients and carers who access services from the practice.
rights and engagement Patient rights are respected and their engagement in their care is supported. Implementing through organisational policies and practices a patient charter of rights that is consistent with the current national charter of healthcare rights The organisation has a charter of patient rights that is consistent with the current national charter of healthcare rights Reflective questions Suggested strategies Evidence examples How do we align our approach to patient healthcare rights with the Australian Charter of Healthcare Rights46? The Australian Charter of Healthcare Rights46 defines rights to access, safety, respect, communication, participation, privacy and comment. Dental practices should adopt or develop a charter of patient’s healthcare rights, which is consistent with the Australian Charter of Healthcare Rights.46 Charter of patient’s healthcare rights used in the practice which is consistent with the Australian Charter of Healthcare Rights46 Policy, procedure or protocol outlining the use and distribution of the charter Other: Information on patient rights is provided and explained to patients and carers Reflective questions Suggested strategies Evidence examples How do we communicate to patients information about their healthcare rights? Dental practices should ensure that all patients are provided with the charter of patient’s healthcare rights when they first attend the practice and that it is easily accessible to patients at other times. Examples on how this can be achieved could include: the charter for patient’s healthcare rights is prominently displayed throughout waiting area and clinical areas the practice provides a copy of the charter of patient’s healthcare rights when patients present for an appointment. Ask patients to read the document and consult with dental team members if they do not understand or if they wish to have anything clarified for them copies of the charter are readily accessible to all patients and carers who access services from the practice. Policy, procedure or protocol outlining the use and distribution of the charter of patient’s healthcare rights Training attendance records or education resources for dental team members the charter of patient’s healthcare rights Orientation manual or training documentation for dental team members outlining processes for the distribution of the charter of patient’s healthcare rights Charter of patient’s healthcare rights displayed in waiting areas or material is readily accessible
NSQHS-Standards-Guide-for-Dental-Practices.docx