8 Internal complaints and investigation Written procedures on complaints/reports handling from staff members or beneficiaries are in place. procedures in place members are informed on a regular basis of how to file a complaint/report and the procedures for handling these. Standard investigation operating procedures or equivalent issued and used to guide investigation practice. Investigations are undertaken by experienced and qualified professionals who are also trained on sensitive investigations such as allegations of SEA. Investigations are commenced within 3 months and information about out-come is shared with the complainant. Substantiated complaints have resulted in either disciplinary action or contractual consequences and, if not, the entity is able to justify why not.
8 Internal complaints and investigation procedures in place Written procedures on complaints/reports handling from staff members or beneficiaries are in place. members are informed on a regular basis of how to file a complaint/report and the procedures for handling these. Standard investigation operating procedures or equivalent issued and used to guide investigation practice. Investigations are undertaken by experienced and qualified professionals who are also trained on sensitive investigations such as allegations of SEA. Investigations are commenced within 3 months and information about out-come is shared with the complainant. Substantiated complaints have resulted in either disciplinary action or contractual consequences and, if not, the entity is able to justify why not.
MOS%20PSEA-DRAFT.docx