COMPLAINTS NOT WITHIN THE REMIT OF THIS POLICY Not all complaints received by the NCBI can be investigated using the procedures outlined in this document. The Complaints Officer must, upon initial examination of the complaint, determine if the complaint or aspects of the complaint requires management under other established NCBI Policies, Procedures or Guidelines. The following tables detail the relevant NCBI Policies, Procedures or Guidelines to be referred to in particular circumstances Details of complaint or Policy, procedure, guideline or allegation legislation to be followed Allegation of abuse of a child NCBI Child Protection Policy, Children First National Guidelines – for the protection and welfare of children Allegation of abuse made against Refer to line manager to deal with under a staff member some or all of the following Trust in Care policy for health – Professional misconduct services employers on upholding the dignity and welfare of service users, Complaints by staff of any and the procedures for managing inappropriate behaviour of other allegations of abuse against staff staff at work NCBI Grievance and Disciplinary procedures
COMPLAINTS NOT WITHIN THE REMIT OF THIS POLICY Not all complaints received by the NCBI can be investigated using the procedures outlined in this document. The Complaints Officer must, upon initial examination of the complaint, determine if the complaint or aspects of the complaint requires management under other established NCBI Policies, Procedures or Guidelines. The following tables detail the relevant NCBI Policies, Procedures or Guidelines to be referred to in particular circumstances Details of complaint or allegation Policy, procedure, guideline or legislation to be followed Allegation of abuse of a child NCBI Child Protection Policy, Children First – National Guidelines for the protection and welfare of children Allegation of abuse made against a staff member Professional misconduct Complaints by staff of any inappropriate behaviour of other staff at work Refer to line manager to deal with under some or all of the following Trust in Care – policy for health services employers on upholding the dignity and welfare of service users, and the procedures for managing allegations of abuse against staff NCBI Grievance and Disciplinary procedures
NCBI-Complaints_policy-review-June-2018.docx