Backup as a Service Inclusion of terms for new Part E (IaaS): 10 Backup as a Service offer DR as a Service Inclusion of terms for new Part E (IaaS): 11 Disaster Recovery as a Service offer Security as a Service Inclusion of new Security as a Part E (IaaS): 12 Service offer Data Import Inclusion of terms for new data Part (IaaS): 13 import service Professional Services Incorporating Professional Part I Services as part of Cloud (Professional Services Services): 1 12 May 2011 Service Levels The Bronze Recovery Time Part A (General): Object has been reduced from Table 2 and 24 hours to 2 hours. Table 3 Clarification of the definition of Recovery Time Objective Service Rebates Definitions of Severity levels Part A (General): have been added. 3 Service description Clarification and simplification Part A (General): of the service description. 1 and 7 A definition of business day has also been included. Vendor Terms and Additional software has been Part B (Vendor Conditions made available which is subject Terms): 3 to third party terms and conditions. Infrastructure as a Clarification of licensing Part (IaaS): Service responsibilities 5(a)(iv) 21 February Domain name Addition of terms for domain Part C 2011 registration and hosting name transfer in and change of 17 registrant 11 October 2010 Remote Back-up An additional application Part C (T-Suite): powered by MozyPro has been included. This 2.9, 11 application delivers a new business application to the service range. The numbering of following sections is amended accordingly.
Backup as a Service Inclusion of terms for new Backup as a Service offer Part E (IaaS): 10 DR as a Service Inclusion of terms for new Disaster Recovery as a Service offer Part E (IaaS): 11 Security as a Service Inclusion of new Security as a Service offer Part E (IaaS): 12 Data Import Inclusion of terms for new data import service Part (IaaS): 13 Professional Services Incorporating Professional Services as part of Cloud Services Part I (Professional Services): 1 12 May 2011 Service Levels The Bronze Recovery Time Object has been reduced from 24 hours to 2 hours. Clarification of the definition of Recovery Time Objective Part A (General): Table 2 and Table 3 Service Rebates Definitions of Severity levels have been added. Part A (General): 3 Service description Clarification and simplification of the service description. A definition of business day has also been included. Part A (General): 1 and 7 Vendor Terms and Conditions Additional software has been made available which is subject to third party terms and conditions. Part B (Vendor Terms): 3 Infrastructure as a Service Clarification of licensing responsibilities Part (IaaS): 5(a)(iv) 21 February 2011 Domain name registration and hosting Addition of terms for domain name transfer in and change of registrant Part C 17 11 October 2010 Remote Back-up powered by MozyPro An additional application has been included. This application delivers a new business application to the service range. The numbering of following sections is amended accordingly. Part C (T-Suite): 2.9, 11
OCT-CS-RCI_1.docx