Abuse/neglect/exploitation prevention and reporting Regulation of Licensed Facilities Partner Agencies [Legal Services and Adult Protective Services (APS)] Medicare/Medicaid Assistance Program (MMAP), Michigan Protection and Advocacy Service (MPAS), etc.) Ombudsman Reporting System (Currently OmbudsManager) HIPAA Policies Conflict Resolution Training Quarterly trainings: Ombudsman Investigation and Problem Solving Refresher Current Issues Faced by Residents Involuntary Discharge Nursing Facility Transition Smoking Medicare/Medicaid Problems Duties of Other Agencies such as: Legal services APS MMAP MPAS Guardianship Issues Nursing Home Regulations AFC Licensing Rules HFA Licensing Mental Health Services Policies Evidence-based Clinical Processes in Nursing Homes Quality Improvement Processes in Nursing Culture Change Methods and History in Michigan Additionally, the Bidder will be required to provide ongoing training for staff based upon the types of complaints and issues raised by residents and their families. Please describe your plan for meeting these requirements. Bidder Response:
Abuse/neglect/exploitation prevention and reporting Regulation of Licensed Facilities Partner Agencies [Legal Services and Adult Protective Services (APS)] Medicare/Medicaid Assistance Program (MMAP), Michigan Protection and Advocacy Service (MPAS), etc.) Ombudsman Reporting System (Currently OmbudsManager) HIPAA Policies Conflict Resolution Training Quarterly trainings: Ombudsman Investigation and Problem Solving Refresher Current Issues Faced by Residents Involuntary Discharge Nursing Facility Transition Smoking Medicare/Medicaid Problems Duties of Other Agencies such as: Legal services APS MMAP MPAS Guardianship Issues Nursing Home Regulations AFC Licensing Rules HFA Licensing Mental Health Services Policies Evidence-based Clinical Processes in Nursing Homes Quality Improvement Processes in Nursing Culture Change Methods and History in Michigan Additionally, the Bidder will be required to provide ongoing training for staff based upon the types of complaints and issues raised by residents and their families. Please describe your plan for meeting these requirements. Bidder Response:
Ombudsman_RFP__6_19_2014_FINAL_4_460160_7.docx