As an option, minimum one full day training should be available for the customer and system integrator. Such training should provide the knowledge required for configuration and reliable handling of chosen industrial Ethernet switches, clear information about its hardware and software features, as well as related accessories. 8.6.1 General requirements for industrial Ethernet switches support package “starting” The following options have to be included in the support package: “basic” Remote Management techniques for using industrial Ethernet switches Introduction configuration and maintenance software to manage the network in the best possible way. Analyzing the switches Vendor support experts, together with the experts of the configuration customer or system integrator should analyze installed industrial Ethernet switch configuration and fine-tune it to specific requirements present on the site. Interoperability Industrial Ethernet switches vendor has to provide support for questions relating to third-party interoperability. In case of an issue, the vendor has work on a solution with the experts of the customer or system integrator. Preferential Response to All communication linked to industrial Ethernet switches Requests support should be done by using preferential email address. Remote Support The basic option of support contract has to include a minimum of 10 hours of remote support that is available for the contractual year via e-mail, phone or TeamViewer. The time should be calculated in 15-minute segments. Support Hours Vendor’s support specialists have to be available during vendor’s business Monday to Friday, from 08:00 am to 04:00 pm of support office time. Picture:
As an option, minimum one full day training should be available for the customer and system integrator. Such training should provide the knowledge required for configuration and reliable handling of chosen industrial Ethernet switches, clear information about its hardware and software features, as well as related accessories. 8.6.1 General requirements for industrial Ethernet switches “starting” support package The following options have to be included in the “basic” support package: Remote Management Introduction Analyzing the switches configuration Interoperability Preferential Response to Requests Remote Support Support Hours techniques for using industrial Ethernet switches configuration and maintenance software to manage the network in the best possible way. Vendor support experts, together with the experts of the customer or system integrator should analyze installed industrial Ethernet switch configuration and fine-tune it to specific requirements present on the site. Industrial Ethernet switches vendor has to provide support for questions relating to third-party interoperability. In case of an issue, the vendor has work on a solution with the experts of the customer or system integrator. All communication linked to industrial Ethernet switches support should be done by using preferential email address. The basic option of support contract has to include a minimum of 10 hours of remote support that is available for the contractual year via e-mail, phone or TeamViewer. The time should be calculated in 15-minute segments. Vendor’s support specialists have to be available during vendor’s business Monday to Friday, from 08:00 am to 04:00 pm of support office time. Picture:
Nexans_LANactive_Industry_solution_tender_book_EN.docx