other customer service experience to be incorporated into any channels. After this was future application to close additional offices highlighted, SoCalGas (see item 12, below). conducted a survey of customers at the offices proposed for closure. CforAT opposed Prepared Testimony of Dmitri Belser Verified. SoCalGas’s argument in (Belser Testimony, was accepted into support of closing local offices the record as Ex. CforAT-02) at §III (noting, because it would avoid the among other reasons to reject the utility’s cost of ADA upgrades. argument, that SoCalGas has previously received authorization to pay for ADA barrier removal at all branch offices) and Belser Reply Testimony at pp. 2-4. The Commission agreed. Final Decision at p. 54, FOF 4. CforAT worked to Prepared Testimony of Dmitri Belser Verified. ensure that third-party (Belser Reply Testimony, accepted into the payment locations that might record as Ex. CfoAT-01) at pp. 5- 7. The serve customers who use local Commission affirmed the importance of offices proposed for closure this requirement. Final Decision at pp. are accessible to customers (requiring ADA audits for APLs with disabilities. supporting any branch office being closed, to be conducted in addition to comparable surveys conducted in accordance with agreements made in conjunction with the utility’s GRC). CforAT and other CforAT argued any form of notice must be Verified. intervenors worked to ensure provided in a format that is accessible and that customers of local offices effective for customers with disabilities. that the utility proposes to Belser Testimony at §II. close receive timely and SoCalGas modified and improved its notice effective notice. proposal while the proceeding was pending. CforAT and TURN described the evolution of the notice process in our opening brief, specifically including CforAT’s proposals to improve the accessibility of any notices. CforAT/TURN Opening Brief at pp. 38-40.
other customer service channels. After this was highlighted, SoCalGas conducted a survey of customers at the offices proposed for closure. experience to be incorporated into any future application to close additional offices (see item 12, below). CforAT opposed SoCalGas’s argument in support of closing local offices because it would avoid the cost of ADA upgrades. Prepared Testimony of Dmitri Belser (Belser Testimony, was accepted into the record as Ex. CforAT-02) at §III (noting, among other reasons to reject the utility’s argument, that SoCalGas has previously received authorization to pay for ADA barrier removal at all branch offices) and Belser Reply Testimony at pp. 2-4. The Commission agreed. Final Decision at p. 54, FOF 4. Verified. CforAT worked to ensure that third-party payment locations that might serve customers who use local offices proposed for closure are accessible to customers with disabilities. Prepared Testimony of Dmitri Belser (Belser Reply Testimony, accepted into the record as Ex. CfoAT-01) at pp. 5- 7. The Commission affirmed the importance of this requirement. Final Decision at pp. (requiring ADA audits for APLs supporting any branch office being closed, to be conducted in addition to comparable surveys conducted in accordance with agreements made in conjunction with the utility’s GRC). Verified. CforAT and other intervenors worked to ensure that customers of local offices that the utility proposes to close receive timely and effective notice. CforAT argued any form of notice must be provided in a format that is accessible and effective for customers with disabilities. Belser Testimony at §II. SoCalGas modified and improved its notice proposal while the proceeding was pending. CforAT and TURN described the evolution of the notice process in our opening brief, specifically including CforAT’s proposals to improve the accessibility of any notices. CforAT/TURN Opening Brief at pp. 38-40. Verified.
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