previously, those requirements include that a customer’s annual consumption be above average usage. We find this criterion vague and susceptible to multiple interpretations, thereby creating unnecessary program and customer confusion. In response to this Tentative Order, the UGI Companies should Proposed Resolution: clarify what constitutes average annual usage,” including how that usage level “above was determined. Action Deferred b. UGI PNG Request for Waivers – regulations require a customer have above-average usage for the purpose of furnace repair or replacement spending. Additionally, program measures follow applicable payback periods; therefore, a customer’s residence that has been previously weatherized may not be eligible for LIURP until the applicable payback period has expired. UGI PNG is seeking waiver of these LIURP payback regulations for furnace repair and replacement. We shall address the waiver requests in conjunction with our Proposed Resolution: determinations based on the UGI Companies’ response to this Order and stakeholder comments to the waiver request. The waiver petition and answers thereto will be addressed at Docket No. M-2017-2637095. UGI PNG 2018-2020 USECP, 3. CARES Program The Program is an outreach and referral service that is designed to assist customers who are experiencing temporary hardships that could result in an inability to pay their utility bills. Company representatives make referrals to social service agencies
previously, those requirements include that a customer’s annual consumption be above average usage. We find this criterion vague and susceptible to multiple interpretations, thereby creating unnecessary program and customer confusion. Proposed Resolution: In response to this Tentative Order, the UGI Companies should clarify what constitutes “above average annual usage,” including how that usage level was determined. b. UGI PNG Request for Waivers – Action Deferred regulations require a customer have above-average usage for the purpose of furnace repair or replacement spending. Additionally, program measures follow applicable payback periods; therefore, a customer’s residence that has been previously weatherized may not be eligible for LIURP until the applicable payback period has expired. UGI PNG is seeking waiver of these LIURP payback regulations for furnace repair and replacement. Proposed Resolution: We shall address the waiver requests in conjunction with our determinations based on the UGI Companies’ response to this Order and stakeholder comments to the waiver request. The waiver petition and answers thereto will be addressed at UGI PNG 2018-2020 USECP, Docket No. M-2017-2637095. 3. CARES Program The Program is an outreach and referral service that is designed to assist customers who are experiencing temporary hardships that could result in an inability to pay their utility bills. Company representatives make referrals to social service agencies
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