Monitoring & Decision Support SQL Server Reporting 1-4 Service (SSRS) – Monitoring & Decision Support SQL Server Reporting MON-RPT 1-2 Service (SSRS) Reports – Microsoft Dynamics MON-Dash 1-3.4 Monitoring & Decision Support Dashboard CRM – SQL Server Reporting Service (SSRS) Monitoring & Decision Support Microsoft Dynamics MON-Alert 1-3 Alerts CRM – Cisco Unified Contact Center Enterprise (UCCE) provided by – VA Bucher-Suttor Connector for Microsoft Dynamics CRM Cloud Monitoring – provided by the cloud hosting provider Monitoring & Decision Microsoft Dynamics MON-Bus 1-4 Support-Business Analysis CRM SQL Server Reporting Service (SSRS) PowerPivot Information Technology Provided by the Cloud IT-SEC 1-11 Security & Access Information Technology Microsoft Live Meeting IT-COMM 1-11 Communications Unified Contact Center Enterprise (UCCE) provided by – VA Bucher-Suttor Connector for Microsoft Dynamics CRM WhosOn Live Chat Software for Microsoft Dynamics CRM from PARKER software Microsoft Dynamics GUI 1-22 Graphical User Interface (GUI) CRM TK Process Builder Telerik ASP.NET Controls Microsoft Office
Monitoring & Decision Support – SQL Server Reporting Service (SSRS) 1-4 Monitoring & Decision Support – Reports SQL Server Reporting Service (SSRS) MON-RPT 1-2 Monitoring & Decision Support – Dashboard Microsoft Dynamics CRM SQL Server Reporting Service (SSRS) MON-Dash 1-3.4 Monitoring & Decision Support – Alerts Microsoft Dynamics CRM Cisco Unified Contact Center Enterprise (UCCE) – provided by VA Bucher-Suttor Connector for Microsoft Dynamics CRM Cloud Monitoring – provided by the cloud hosting provider MON-Alert 1-3 Monitoring & Decision Support-Business Analysis Microsoft Dynamics CRM SQL Server Reporting Service (SSRS) PowerPivot MON-Bus 1-4 Information Technology Security & Access Provided by the Cloud IT-SEC 1-11 Information Technology Communications Microsoft Live Meeting Unified Contact Center Enterprise (UCCE) – provided by VA Bucher-Suttor Connector for Microsoft Dynamics CRM WhosOn Live Chat Software for Microsoft Dynamics CRM from PARKER software IT-COMM 1-11 Graphical User Interface (GUI) Microsoft Dynamics CRM TK Process Builder Telerik ASP.NET Controls Microsoft Office GUI 1-22
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