How Callers Heard About the OCO: 1st Quarter January 1 to March 31, 2018 Total 59 OCO Magnet 35 OCO Outreach Events 8 Friends 7 One Care website 5 One Care auto-enrollment letters 4 One Care is available in your area mailing 0 OCO newsletter 0 One Care Plan Care Manager 0 Slide 8 1st Quarter OCO Customer Satisfaction Survey: January 1 to March 31, 2018 Overall satisfaction with OCO services Member reported being very satisfied to 95% satisfied with OCO services Members rated the OCO as understanding of 95% their problem Members rated the OCO as very knowledgeable 100% to knowledgeable Members reported receiving a response within 100% 1-2 business days Members rated the OCO as very respectful to 100% respectful Note: 19 individuals were called. 72% (11 individuals) agreed to participate in the survey.
How Callers Heard About the OCO: 1st Quarter January 1 to March 31, 2018 Total 59 OCO Magnet 35 OCO Outreach Events 8 Friends 7 One Care website 5 One Care auto-enrollment letters 4 One Care is available in your area mailing 0 OCO newsletter 0 One Care Plan Care Manager 0 Slide 8 OCO Customer Satisfaction Survey: 1st Quarter January 1 to March 31, 2018 Overall satisfaction with OCO services Member reported being very satisfied to satisfied with OCO services 95% Members rated the OCO as understanding of their problem 95% Members rated the OCO as very knowledgeable to knowledgeable 100% Members reported receiving a response within 1-2 business days 100% Members rated the OCO as very respectful to respectful 100% Note: 19 individuals were called. 72% (11 individuals) agreed to participate in the survey.
oco-implementation-council-presentation-5-8-18.docx