requiring the licensee to comply with (b) clause 72(2) of the Energy Retail the Energy Retail Code. Code; or (c) clause 72(3) of the Energy Retail Code by failing to consider a reasonable request from a business customer for a payment plan; or (d) clause 71B(1) of the Energy Retail Code by not providing a residential customer in financial hardship with equitable access to the options covered by its customer hardship policy appropriate to the customer's individual circumstances. 2 An electricity retail licence condition The licensee offers and applies a or gas retail licence condition payment plan under clause 33(1) of the requiring the licensee to comply with Energy Retail Code, but the plan does the Energy Retail Code. not comply with clause 72(1)(a) of the Energy Retail Code or does not include an offer described in clause 72(1)(b) of the Energy Retail Code. 3 An electricity retail licence condition The licensee to comply with a or gas retail licence condition term or condition of a contract for the requiring the licensee to comply with sale of electricity or gas (as the case a term or condition of a contract for requires) that incorporates by the sale of electricity or gas (as the reference— case requires) to a relevant customer. (a) clause 33(1) of the Energy Retail Code; or (b) clause 72(1) of the Energy Retail Code; or
requiring the licensee to comply with the Energy Retail Code. (b) clause 72(2) of the Energy Retail Code; or (c) clause 72(3) of the Energy Retail Code by failing to consider a reasonable request from a business customer for a payment plan; or (d) clause 71B(1) of the Energy Retail Code by not providing a residential customer in financial hardship with equitable access to the options covered by its customer hardship policy appropriate to the customer's individual circumstances. 2 An electricity retail licence condition or gas retail licence condition requiring the licensee to comply with the Energy Retail Code. The licensee offers and applies a payment plan under clause 33(1) of the Energy Retail Code, but the plan does not comply with clause 72(1)(a) of the Energy Retail Code or does not include an offer described in clause 72(1)(b) of the Energy Retail Code. 3 An electricity retail licence condition or gas retail licence condition requiring the licensee to comply with a term or condition of a contract for the sale of electricity or gas (as the case requires) to a relevant customer. The licensee to comply with a term or condition of a contract for the sale of electricity or gas (as the case requires) that incorporates by reference— (a) clause 33(1) of the Energy Retail Code; or (b) clause 72(1) of the Energy Retail Code; or
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