Open and log in to the app with your password, following the process detailed in Step One: . The Clients’ page will be displayed. Select the Client’s Name from the client card. ‘My Step Two: From the page, you can remove the record from the device by selecting ‘Client’ from Device’. ‘Remove The select to remove the record. ‘Remove’ Alternatively, if you have already uploaded a client to the assessor portal, you can select to remove the record from the client card. Clients with uploaded assessments will still appear in the app when you select referrals’ until you complete the client’s support plan in the assessor portal. ‘Refresh myAssessor app troubleshooting and diagnostics The troubleshooting and diagnostics functionality assists the My Aged Care contact centre with diagnosis and resolution of issues in coordination with the support teams in the Department of Health. These functions are accessed from the icon on the top right corner of the ‘Settings’ homepage of the myAssessor app. Information about the current downloaded version of the myAssessor app is displayed, and assessors can also connectivity’ or App Diagnostics’ from this screen. ‘Check ‘Share If you experience connection issues whilst using the App, you can check for issues by selecting connectivity’. Any connection issues will be displayed. There are also ‘Check quick suggestions provided to help with connectivity issues. If you experience technical issues whilst using the App, you can choose to share your App device logs and diagnostics. This will assist the support teams to more easily identify,
Step One: Open and log in to the app with your password, following the process detailed in . The ‘My Clients’ page will be displayed. Select the Client’s Name from the client card. Step Two: From the ‘Client’ page, you can remove the record from the device by selecting ‘Remove from Device’. The select ‘Remove’ to remove the record. Alternatively, if you have already uploaded a client to the assessor portal, you can select to remove the record from the client card. Clients with uploaded assessments will still appear in the app when you select ‘Refresh referrals’ until you complete the client’s support plan in the assessor portal. myAssessor app troubleshooting and diagnostics The troubleshooting and diagnostics functionality assists the My Aged Care contact centre with diagnosis and resolution of issues in coordination with the support teams in the Department of Health. These functions are accessed from the ‘Settings’ icon on the top right corner of the homepage of the myAssessor app. Information about the current downloaded version of the myAssessor app is displayed, and assessors can also ‘Check connectivity’ or ‘Share App Diagnostics’ from this screen. If you experience connection issues whilst using the App, you can check for issues by selecting ‘Check connectivity’. Any connection issues will be displayed. There are also quick suggestions provided to help with connectivity issues. If you experience technical issues whilst using the App, you can choose to share your App device logs and diagnostics. This will assist the support teams to more easily identify,
myassessor_app_user_guide.docx