Concordat outcomes Deliverables/actions Lead Time Summary RAG Organisation scales Progress Against Actions (include outcome measures where relevant) JOINT WORKING Joint working protocol 1.1 Improve responsiveness to Develop a local protocol to Tracey April Thames Valley Police people in mental health crisis by Chapman 2016 Protocol agreed and emergency services - ensuring Co-ordinate the multi-agency approach across the signed by partners Senior Joint Commissioner Mental people get the right care at the urgent care pathway (1.2). Health right time Promote CNWL urgent care line and ensure mental Revised timescale MKC/CCG health support is an integral part of NHS 111 service from July 2015 due Paul Halstead Improve knowledge across partners of agreed approach to effective Deputy Area and response times partnership working Commander Develop approach and agree improved response times to date with key TVP where this is required elements of work Lesley Halford Improved understanding of the appropriateness of using underway e.g. CNWL physical restraint; in particular in ED and when CCC Terms of transporting patients Alex Osman Reference Agree use of crisis plans and role of family and carers NHS 111 agreed joint planning approaches for people known to Vulnerable Mark Begley mental health services and identified as frequent users Risk SCAS of emergency services Management Dr Nancy Murray Improve equal access for those with protected (VARMs) characteristics approach in development 1.2 Thames Valley wide Protocol agreed and signed by partners TVP May Completed joint working protocol to 2015 (To be reviewed be agreed in line with legislation within 2 years) and Code of Practice Information sharing
Concordat outcomes Deliverables/actions Lead Organisation Time scales Summary Progress Against Actions (include outcome measures where relevant) RAG JOINT WORKING Joint working protocol 1.1 Improve responsiveness to people in mental health crisis by emergency services - ensuring people get the right care at the right time Develop a local protocol to Co-ordinate the multi-agency approach across the urgent care pathway Promote CNWL urgent care line and ensure mental health support is an integral part of NHS 111 service Improve knowledge across partners of agreed approach and response times Develop approach and agree improved response times where this is required Improved understanding of the appropriateness of using physical restraint; in particular in ED and when transporting patients Agree use of crisis plans and role of family and carers joint planning approaches for people known to mental health services and identified as frequent users of emergency services Improve equal access for those with protected characteristics Tracey Chapman Senior Joint Commissioner Mental Health MKC/CCG Paul Halstead Deputy Area Commander TVP Lesley Halford CNWL Alex Osman NHS 111 Mark Begley SCAS Dr Nancy Murray April 2016 Thames Valley Police Protocol agreed and signed by partners (1.2). Revised timescale from July 2015 due to effective partnership working to date with key elements of work underway e.g. CCC Terms of Reference agreed Vulnerable Risk Management (VARMs) approach in development 1.2 Thames Valley wide joint working protocol to be agreed in line with legislation and Code of Practice Protocol agreed and signed by partners TVP May 2015 Completed (To be reviewed within 2 years) Information sharing
MK-Crisis-Concordat-Action-Plan-Nov-2015-update-.docx