Box 44 Consultation Questions 7.1 7.1a. Are the objectives of the consumer engagement and 7.2 Objectives of program sufficiently comprehensive? – consumer engagement 7.2b. If not, what other objectives should be identified? 7.2 Are there any other issues which should be promoted in a consumer engagement program? Box 45 Policy Position 25 25. The Commonwealth government and/or the state of consumer or territory governments should have a co-ordinating engagement by role in the consumer engagement program for the Government widespread installation of smart meters to enhance the understanding of the program by the community. Box 46 Consultation Question 7.3 - 7.3. What should be the co-ordinating role of Role of government in government in a consumer engagement program in rollout the absence of a mandated roll out? Box 48 Draft policy position 26 26. To develop relevant strategies for the consumer – Involvement of engagement program and to recommend the most stakeholders in consumer appropriate strategies for different customer groups engagement programs and circumstances, the involvement of industry and consumer representatives is essential. Box 49 Consultation Question 7.4 7.4a. Who should take the lead role for consumer responsibility for engagement and the provision of consumer education – different stages of and information at each stage of a mandated roll out? consumer engagement 7.4b. Does this responsibility change with a rollout? Customers’ Access to Data through the Home Area Network Box 50 Policy position 27 27. Customers will be able to register a device on the – Registering Devices on the HAN without having to enter into a contract with any HAN party Box 51 Consultation question 8.1- 8.1. Should such registration be provided at no direct Registering Devices on the cost to the customer? HAN Box 52 Draft Policy Position 28– 28. Registering an IHD device or other device capable Access Implications of of receiving and displaying metering data and logging Registration on to a web portal provided constitutes a request for access to metering data. Box 53 Consultation question 8.2 8.2. Should consumers be able to access own – Consumers’ access to data meter data via an IHD, web portal or similar devices free of charge?
Box 44 Consultation Questions 7.1 and 7.2 – Objectives of consumer engagement 7.1a. Are the objectives of the consumer engagement program sufficiently comprehensive? 7.2b. If not, what other objectives should be identified? 7.2 Are there any other issues which should be promoted in a consumer engagement program? Box 45 Policy Position 25 of consumer engagement by Government 25. The Commonwealth government and/or the state or territory governments should have a co-ordinating role in the consumer engagement program for the widespread installation of smart meters to enhance the understanding of the program by the community. Box 46 Consultation Question 7.3 - Role of government in rollout 7.3. What should be the co-ordinating role of government in a consumer engagement program in the absence of a mandated roll out? Box 48 Draft policy position 26 – Involvement of stakeholders in consumer engagement programs 26. To develop relevant strategies for the consumer engagement program and to recommend the most appropriate strategies for different customer groups and circumstances, the involvement of industry and consumer representatives is essential. Box 49 Consultation Question 7.4 – responsibility for different stages of consumer engagement 7.4a. Who should take the lead role for consumer engagement and the provision of consumer education and information at each stage of a mandated roll out? 7.4b. Does this responsibility change with a rollout? Customers’ Access to Data through the Home Area Network Box 50 Policy position 27 – Registering Devices on the HAN 27. Customers will be able to register a device on the HAN without having to enter into a contract with any party Box 51 Consultation question 8.1- Registering Devices on the HAN 8.1. Should such registration be provided at no direct cost to the customer? Box 52 Draft Policy Position 28– Access Implications of Registration 28. Registering an IHD device or other device capable of receiving and displaying metering data and logging on to a web portal provided constitutes a request for access to metering data. Box 53 Consultation question 8.2 – Consumers’ access to data 8.2. Should consumers be able to access own meter data via an IHD, web portal or similar devices free of charge?
National-Smart-Meter-Customer-Protections-EMRWG-FINAL.docx