Associated Business All Professional Services provide support for commercially released, generally available Microsoft Products (unless specifically excluded on the Microsoft Premier On-Line Web site or the Microsoft Support Lifecycle Web site). Professional Services will generally be charged on an hourly provided remotely, and in English (unless another language is available). Professional Services will be provided in the country in which the VL agreement is signed. On-Site visits are not pre-paid and are subject to resource availability. All Professional Services not consumed on an annual basis will be forfeited. Upon Customer request, Microsoft may access Customer’s system via remote dial-in to analyze problems. Microsoft Digital Advisory Services Offerings The Digital Advisory Services offerings contain the following components which will be provided for each year of the Customer’s Enterprise Agreement: Area Enterprise Enterprise Enterprise Strategy Strategy Strategy Connect Foundation Portfolio SKU 9TH-xxxx 8A3-xxxx 9RO-xxxx Product Family Service Up to 400 Up to 800 Up to Delivery hours in in 1600 aggregate aggregate hours in of a of a aggregate Microsoft Microsoft of a Digital Digital Microsoft Advisor Advisor Digital and the and the Advisor Enterprise Enterprise and the Service Service Enterprise Delivery Delivery Service Team Team Delivery Team Services Delivery Plan (SDP) Digital Advisory Network Enterprise Strategy Library Digital Advisory Service Modules The Digital Advisory engagement includes one or more Digital Advisory service modules, as documented in the Service Delivery Plan. Services Out of Scope The Professional Services in an Digital Advisory engagement do not include problem resolution or break fix support, review of non-Microsoft source code, or technical or architectural consultation beyond the deliverables as described in a Services Delivery Plan. For any non-Microsoft source code, Microsoft’s Professional Services will be limited to analysis of binary data only, such as a process dump or network monitor trace. Customer Responsibilities Customer agrees to cooperate with Microsoft as part of the Digital Advisory engagement, including but not limited to making Customer’s representatives, IT and resources available to Microsoft, providing accurate and complete information, and timely completing responsibilities assigned to Customer by Microsoft. Where onsite visits of Microsoft Consultants are mutually agreed and not pre-paid, Customer is responsible for reasonable travel and living expenses. Sales Productivity Accelerator Offerings Sales Productivity Accelerator Overview The Sales Productivity Accelerator is a service provided by Microsoft Services over the course of a four (4)-week-term to deliver a fixed-scope implementation of Microsoft Dynamics CRM Online. The Productivity Accelerator includes the following deliverables:
Associated Business All Professional Services provide support for commercially released, generally available Microsoft Products (unless specifically excluded on the Microsoft Premier On-Line Web site or the Microsoft Support Lifecycle Web site). Professional Services will generally be charged on an hourly provided remotely, and in English (unless another language is available). Professional Services will be provided in the country in which the VL agreement is signed. On-Site visits are not pre-paid and are subject to resource availability. All Professional Services not consumed on an annual basis will be forfeited. Upon Customer request, Microsoft may access Customer’s system via remote dial-in to analyze problems. Microsoft Digital Advisory Services Offerings The Digital Advisory Services offerings contain the following components which will be provided for each year of the Customer’s Enterprise Agreement: Area Enterprise Strategy Connect Enterprise Strategy Foundation Enterprise Strategy Portfolio SKU Product Family 9TH-xxxx 8A3-xxxx 9RO-xxxx Service Delivery Up to 400 hours in aggregate of a Microsoft Digital Advisor and the Enterprise Service Delivery Team Up to 800 in aggregate of a Microsoft Digital Advisor and the Enterprise Service Delivery Team Up to 1600 hours in aggregate of a Microsoft Digital Advisor and the Enterprise Service Delivery Team Services Delivery Plan (SDP) Digital Advisory Network Enterprise Strategy Library Digital Advisory Service Modules The Digital Advisory engagement includes one or more Digital Advisory service modules, as documented in the Service Delivery Plan. Services Out of Scope The Professional Services in an Digital Advisory engagement do not include problem resolution or break fix support, review of non-Microsoft source code, or technical or architectural consultation beyond the deliverables as described in a Services Delivery Plan. For any non-Microsoft source code, Microsoft’s Professional Services will be limited to analysis of binary data only, such as a process dump or network monitor trace. Customer Responsibilities Customer agrees to cooperate with Microsoft as part of the Digital Advisory engagement, including but not limited to making Customer’s representatives, IT and resources available to Microsoft, providing accurate and complete information, and timely completing responsibilities assigned to Customer by Microsoft. Where onsite visits of Microsoft Consultants are mutually agreed and not pre-paid, Customer is responsible for reasonable travel and living expenses. Sales Productivity Accelerator Offerings Sales Productivity Accelerator Overview The Sales Productivity Accelerator is a service provided by Microsoft Services over the course of a four (4)-week-term to deliver a fixed-scope implementation of Microsoft Dynamics CRM Online. The Productivity Accelerator includes the following deliverables:
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