Platform as a Service SharePoint Insights Enables native integration – with other Microsoft products and Online services such as: Excel Services, Visio, PowerPivot, SQL Server and Reporting services. Service Description Composites Enables the – development of customized solutions SharePoint Online is a cloud-based by integrating existing pieces of service that helps organizations share applications developed separately. and collaborate with colleagues, These may be external software or partners, and customers. With external data connectivity. SharePoint Online, you can access internal sites, documents, and other Service Levels information from anywhere at the – office, at home, or from a mobile device. Priority Levels and Allowable Response What is Included Times Critical– within 30 minutes to respond to customer Sites Allows for the creation of – High– up to 8 hours to respond to customized sub-sites under a given customer SharePoint site. Sites may be targeted Medium– up to 24 hours to respond to a particular department of an to customer organization or a particular user group Low– up to 48 hours to respond to customer or subject matter. Time” is defined as the time “Response Communities Allows users to share – between receipt of the call and/or ticket knowledge and information with each and the time that work on the problem other and may involve activities such begins. Due to the wide diversity of as: information sharing, knowledge problems that can and the methods sharing, content tagging, user needed to resolve them, response time is not defined as the time between the feedback and more. receipt of a call and/or ticket and Content SharePoint Online is a – problem resolution. collection of web-based tools and Availability Service Level Objective: technologies that help store, share, Target 99% uptime. and manage digital information. The hosted service is ideal for working on projects, storing data and documents in a central location, and sharing information with others. Search Allows users to search for – Additional Information content, documents, images or people within a SharePoint site with a power search engine.
Platform as a Service SharePoint Online Service Description SharePoint Online is a cloud-based service that helps organizations share and collaborate with colleagues, partners, and customers. With SharePoint Online, you can access internal sites, documents, and other information from anywhere – at the office, at home, or from a mobile device. What is Included Sites – Allows for the creation of customized sub-sites under a given SharePoint site. Sites may be targeted to a particular department of an organization or a particular user group or subject matter. Communities – Allows users to share knowledge and information with each other and may involve activities such as: information sharing, knowledge sharing, content tagging, user feedback and more. Content – SharePoint Online is a collection of web-based tools and technologies that help store, share, and manage digital information. The hosted service is ideal for working on projects, storing data and documents in a central location, and sharing information with others. Search – Allows users to search for content, documents, images or people within a SharePoint site with a power search engine. Insights – Enables native integration with other Microsoft products and services such as: Excel Services, Visio, PowerPivot, SQL Server and Reporting services. Composites – Enables the development of customized solutions by integrating existing pieces of applications developed separately. These may be external software or external data connectivity. Service Levels Priority Levels and Allowable Response Times Critical– within 30 minutes to respond to customer High– up to 8 hours to respond to customer Medium– up to 24 hours to respond to customer Low– up to 48 hours to respond to customer “Response Time” is defined as the time between receipt of the call and/or ticket and the time that work on the problem begins. Due to the wide diversity of problems that can and the methods needed to resolve them, response time is not defined as the time between the receipt of a call and/or ticket and problem resolution. Availability Service Level Objective: Target 99% uptime. Additional Information
OA-OIT-Service-Catalog.docx