Case File Reviews 1.7.5 - The case record content should reflect Quality of Advice Audits the scale, nature and complexity of the client’s Quality Assurance Feedback forms needs. Training record inc. case recording training Case File Reviews 1.7.6 - Detail should only be recorded Quality of Advice Audits relevant to the case Training Record inc. case recording training Case File Reviews 1.7.7 - All relevant detail should be included for Quality of Advice Audits complex cases Training records/plans Case recording systems Case recording identifiers 1.7.8 All advisers have individual logins to – Licence agreements the case management system Data risk register, policy and procedure Case management policy and procedure 1.8 - Self-help/signposting reports 1.8.1 - Clients are assisted to utilise self help Evidence of providing self-help materials opportunities where appropriate Organisations databased detailing local support groups Signposting or referring to other organisations reports Referral agreements/procedures Financial capability reports Digital assistance reports 1.8.2 - Clients are encouraged and supported Employability reports to develop new skills or capabilities Soft outcome reports Client skills reports of Volunteer strategy Internal/External referral agreements Client feedback surveys 1.8.3 - Clients are regularly surveyed to seek a Focus Groups their views and to determine the effectiveness Telephone surveys of advice given Client feedback reports Complaint Policy and Procedure Complaint statement 1.8.4 - A complaints system in place and Complaint leaflets/promotion in centre promoted to clients Suggestion box Comments, complements and complaints policy and procedure
1.7.5 - The case record content should reflect the scale, nature and complexity of the client’s needs. Case File Reviews Quality of Advice Audits Quality Assurance Feedback forms Training record inc. case recording training 1.7.6 - Detail should only be recorded relevant to the case Case File Reviews Quality of Advice Audits Training Record inc. case recording training 1.7.7 - All relevant detail should be included for complex cases Case File Reviews Quality of Advice Audits Training records/plans 1.7.8 – All advisers have individual logins to the case management system Case recording systems Case recording identifiers Licence agreements Data risk register, policy and procedure Case management policy and procedure 1.8 - of 1.8.1 - Clients are assisted to utilise self help opportunities where appropriate Self-help/signposting reports Evidence of providing self-help materials Organisations databased detailing local support groups 1.8.2 - Clients are encouraged and supported to develop new skills or capabilities Signposting or referring to other organisations reports Referral agreements/procedures Financial capability reports Digital assistance reports Employability reports Soft outcome reports Client skills reports Volunteer strategy Internal/External referral agreements 1.8.3 - Clients are regularly surveyed to seek their views and to determine the effectiveness of advice given Client feedback surveys Focus Groups Telephone surveys Client feedback reports 1.8.4 - A complaints system in place and promoted to clients Complaint Policy and Procedure Complaint statement Complaint leaflets/promotion in centre Suggestion box Comments, complements and complaints policy and procedure a
niaqs_example_evidence_for_gap_analysis.docx