Use this category for: Category for: A case that has already Providing information and Providing Information on: been opened. If a case is consultation to individuals Residents’ Rights already opened, record as when a complaint HAS NOT Regulations program activity been opened. Choices for LTC A. Resident Ombudsman Services Visitation/Complaint Investigation NOTE: Recording multiple requests by the same Providing community Counseling an individual on person, on the same topic, education in a large how to resolve their own is considered one instance. group/setting or event such complaint - Multiple topics by the same as presentations to service person should be considered organizations like the Lions Including whom in the facility multiple instances. Club, Elks, or Rotary. In to speak with regarding their this case, program activity issue. 1 TOPIC = 1 INSTANCE C. Community Education would be used.
Use this category for: Category for: Providing information and consultation to individuals when a complaint HAS NOT been opened. Providing Information on: Residents’ Rights Regulations Choices for LTC Ombudsman Services NOTE: Recording multiple requests by the same person, on the same topic, is considered one instance. Multiple topics by the same person should be considered multiple instances. 1 TOPIC = 1 INSTANCE A case that has already been opened. If a case is already opened, record as program activity A. Resident Visitation/Complaint Investigation Counseling an individual on how to resolve their own complaint Including whom in the facility to speak with regarding their issue. Providing community education in a large group/setting or event such as presentations to service organizations like the Lions Club, Elks, or Rotary. In this case, program activity C. Community Education would be used. -
NYSOmbudsmanActivitesGuide_4.docx