Scope of the Plan [Agency Name] identified the following key functions that must resume immediately after an emergency. These functions may be required during the response and/or recovery stages, and each require personnel, resources, and preparation. How and when each of these functions are fulfilled is outlined in the Implementation section of the plan. Responsible Function Personnel Resources Preparation Maintain internal communications. All personnel List of personnel and Establish a communication contact information tree, including social media. Develop procedures for notifying staff when it is safe to return to work. Maintain external communications. Executive Director Public emergency Establish a communication services* tree, including social media. HUD Office of Housing Develop procedures for Counseling (OHC) contacting public emergency services, HUD OHC, and the Media media. Counsel existing clients. Manager Space to meet with Identify a backup location and housing counseling clients enter into an agreement to # of housing trigger use in the event of a counselors Client files disaster. # of administrative Access to Agency’s Establish options for working staff electronic systems from home. Portable electronic Develop a system to ensure devices for key personnel that client lists are current. Software for Provide training on accessing conferencing systems remotely. Provide disaster-related services: Manager All of the resources listed Ensure that several staff under existing members know the programs “Counsel Referrals for dealing with loss # of housing clients” offered by FEMA, SBA, and from an emotional perspective counselors other providers. Knowledge of locations Guidance for submitting # of administrative and programs offered by Work with the local jurisdiction insurance claims to deal with staff other agencies and to gain information on local or personal property loss nonprofits, and through regional disaster planning. Education and review of the Federal Emergency construction contracts for Management Agency repairs to homes (FEMA) and Small Facilitating mortgage loss Business Administration mitigation applications (SBA) Assistance with avoiding eviction
Scope of the Plan [Agency Name] identified the following key functions that must resume immediately after an emergency. These functions may be required during the response and/or recovery stages, and each require personnel, resources, and preparation. How and when each of these functions are fulfilled is outlined in the Implementation section of the plan. Function Responsible Personnel Resources Preparation Maintain internal communications. All personnel List of personnel and contact information Establish a communication tree, including social media. Develop procedures for notifying staff when it is safe to return to work. Maintain external communications. Executive Director Public emergency services* HUD Office of Housing Counseling (OHC) Media Establish a communication tree, including social media. Develop procedures for contacting public emergency services, HUD OHC, and the media. Counsel existing clients. Manager # of housing counselors # of administrative staff Space to meet with housing counseling clients Client files Access to Agency’s electronic systems Portable electronic devices for key personnel Software for conferencing Identify a backup location and enter into an agreement to trigger use in the event of a disaster. Establish options for working from home. Develop a system to ensure that client lists are current. Provide training on accessing systems remotely. Provide disaster-related services: Referrals for dealing with loss from an emotional perspective Guidance for submitting insurance claims to deal with personal property loss Education and review of construction contracts for repairs to homes Facilitating mortgage loss mitigation applications Assistance with avoiding eviction Manager # of housing counselors # of administrative staff All of the resources listed under “Counsel existing clients” Knowledge of locations and programs offered by other agencies and nonprofits, and through the Federal Emergency Management Agency (FEMA) and Small Business Administration (SBA) Ensure that several staff members know the programs offered by FEMA, SBA, and other providers. Work with the local jurisdiction to gain information on local or regional disaster planning.
OHC-DR-Toolkit-COOP-Instructions-and-Template.docx