24 Incorrect or misleading information provided: complaints 16 Special needs not accommodated: complaints What services did people complain about? This section outlines the most common health services that people made a complaint about. 337 (19%) There were complaints about general practices and practitioners The most common issues concerned: 59 Attitude and manner: complaints 42 Billing practices: complaints 36 Access to, or transfer of, records: complaints 251 (14%) There were complaints about prison health services The most common issues concerned: 33 Service availability: complaints 33 Refusal to admit or treat: complaints 31 Inadequate consultation: complaints 24 Prescribing medication: complaints 24 Inadequate treatment: complaints 192 (11%) There were complaints about dental health services The most common issues concerned: 41 Unexpected treatment outcomes or complications: complaints 32 Billing practices: complaints 15 Inadequate treatment: complaints Figure 4: Complaint numbers for provider groups most commonly raised in complaints (2014-15 and 2015-16) HEALTH CASE STUDY Accessing general practitioner services in transitional care An individual was admitted to a transitional care facility, where they remained as a resident for several weeks. With the individual’s consent, their partner attempted to discuss the individual’s medical issues and medication; however, found that the
Incorrect or misleading information provided: 24 complaints Special needs not accommodated: 16 complaints What services did people complain about? This section outlines the most common health services that people made a complaint about. There were 337 complaints about general practices and practitioners (19%) The most common issues concerned: Attitude and manner: 59 complaints Billing practices: 42 complaints Access to, or transfer of, records: 36 complaints There were 251 complaints about prison health services (14%) The most common issues concerned: Service availability: 33 complaints Refusal to admit or treat: 33 complaints Inadequate consultation: 31 complaints Prescribing medication: 24 complaints Inadequate treatment: 24 complaints There were 192 complaints about dental health services (11%) The most common issues concerned: Unexpected treatment outcomes or complications: 41 complaints Billing practices: 32 complaints Inadequate treatment: 15 complaints Figure 4: Complaint numbers for provider groups most commonly raised in complaints (2014-15 and 2015-16) HEALTH CASE STUDY Accessing general practitioner services in transitional care An individual was admitted to a transitional care facility, where they remained as a resident for several weeks. With the individual’s consent, their partner attempted to discuss the individual’s medical issues and medication; however, found that the
Office%20Performance_AR%202015-16.docx