Appendix 2: Real Time Patient Feedback Heat Map The majority of the 491 response were for Surgical Services and Medicine (the Children’s Services figure is for the adult version of the questionnaire 50 children’s – questionnaires were also submitted with an average score of 93.75% giving an overall score of 93.49% for Children’s. The Heat Map by Specialty highlights the variation in scores against the benchmarks across Specialties. The benchmark to achieve for each question was internally agreed. For the ‘green’ Overall score a level of 90% is required. –
Appendix 2: Real Time Patient Feedback Heat Map The majority of the 491 response were for Surgical Services and Medicine (the Children’s Services figure is for the adult version of the questionnaire – 50 children’s questionnaires were also submitted with an average score of 93.75% giving an overall score of 93.49% for Children’s. The Heat Map by Specialty highlights the variation in scores against the benchmarks across Specialties. The benchmark to achieve ‘green’ for each question was internally agreed. For the Overall score – a level of 90% is required.
Oct_2015_A5v_Patient_Exp_Board_Report_-_Monthly_Oct_2015_4.docx