Signature on A signature is required. We recommend that the the letters signature of an appropriate official from the HOPD or ASC be printed on each cover letter If this is not possible, the signature from an appropriate official at the survey vendor is acceptable. Requests for n/a Survey vendors offering an Survey in English, Spanish, and Other Chinese version of the Languages questionnaire may add language to the English cover letter indicating that a version of the questionnaire is available in those languages. Mailing Requirements and recommendations are described below. Vendors are expected to follow these requirements to maximize response rates and ensure consistency in how the mail survey portion of the mixed-mode administration is implemented. Requirement Recommendation Questionnaire Each questionnaire mailing must contain a n/a contents personalized cover letter, questionnaire, and postage-paid business reply envelope. Envelopes Vendors are responsible for supplying both the n/a outgoing envelopes for the questionnaire mailings and business-reply envelopes that sample members will use to return their completed surveys (i.e., they cannot be supplied by the HOPD or ASC). Addresses Patients must have a U.S. domestic address to be n/a eligible to participate in the OAS CAHPS Survey.
Signature on the letters A signature is required. We recommend that the signature of an appropriate official from the HOPD or ASC be printed on each cover letter If this is not possible, the signature from an appropriate official at the survey vendor is acceptable. Requests for Survey in Other Languages n/a Survey vendors offering an English, Spanish, and Chinese version of the questionnaire may add language to the English cover letter indicating that a version of the questionnaire is available in those languages. Mailing Requirements and recommendations are described below. Vendors are expected to follow these requirements to maximize response rates and ensure consistency in how the mail survey portion of the mixed-mode administration is implemented. Requirement Recommendation Questionnaire contents Each questionnaire mailing must contain a personalized cover letter, questionnaire, and postage-paid business reply envelope. n/a Envelopes Vendors are responsible for supplying both the outgoing envelopes for the questionnaire mailings and business-reply envelopes that sample members will use to return their completed surveys (i.e., they cannot be supplied by the HOPD or ASC). n/a Addresses Patients must have a U.S. domestic address to be eligible to participate in the OAS CAHPS Survey. n/a
OASCAHPS_ProtocolsGuidelinesManual_v1.1.docx