Manage referrals Commence Update service delivery (accept, reject, services information in client waitlist) record 2 calendar days 14 calendar days after High 3 calendar days after accepted accepted 5 calendar days 14 calendar days after Medium 3 calendar days after accepted accepted 10 calendar days 14 calendar days after Low 3 calendar days after accepted accepted Priority status for Home Care Packages, Residential and Transition Care Program services The three priority statuses for completing actions for HCP / Residential / TCP service providers are outlined below. The timeframes for commencing services differ depending on the priority status. Eleven: Priority Status for HCP, Residential and TCP Services Priority Status Required action and timeframe Manage referrals Commence Update service delivery (accept, reject, services information in client waitlist) record 2 calendar days 14 calendar days after High 3 calendar days after accepted accepted 14 calendar days 14 calendar days Medium 3 calendar days after accepted accepted 28 calendar days 14 calendar days Low 3 calendar days after accepted accepted Member and Team Leader role This information is relevant for people performing Staff Member or Team Leader roles in the provider portal. A person who is assigned the Staff Member and Team Leader role in the provider portal will be responsible for adding and updating client service information in the client record.
Manage referrals (accept, reject, waitlist) Commence services Update service delivery information in client record High 3 calendar days 2 calendar days after accepted 14 calendar days after accepted Medium 3 calendar days 5 calendar days after accepted 14 calendar days after accepted Low 3 calendar days 10 calendar days after accepted 14 calendar days after accepted Priority status for Home Care Packages, Residential and Transition Care Program services The three priority statuses for completing actions for HCP / Residential / TCP service providers are outlined below. The timeframes for commencing services differ depending on the priority status. Eleven: Priority Status for HCP, Residential and TCP Services Priority Status Required action and timeframe Manage referrals (accept, reject, waitlist) Commence services Update service delivery information in client record High 3 calendar days 2 calendar days after accepted 14 calendar days after accepted Medium 3 calendar days 14 calendar days after accepted 14 calendar days accepted Low 3 calendar days 28 calendar days after accepted 14 calendar days accepted Member and Team Leader role This information is relevant for people performing Staff Member or Team Leader roles in the provider portal. A person who is assigned the Staff Member and Team Leader role in the provider portal will be responsible for adding and updating client service information in the client record.
my_aged_care_guidance_for_providers_-_june_2015_2.docx