how and when incidents and near misses should Orientation manual or training documentation for be recorded dental team members outlining processes for who is responsible for investigating and responding documenting incidents to the incident Action plan or list of actions to address relating to the timeframes for completing the investigation and incidents reported in the incident management implementing any required changes system or improvements. Other: In a small dental practice, this may be a simple system where: team members record the details of an incident the practice manager starts an investigation the results of the investigation are recorded and analysed any actions taken are documented and communicated to team members. In a large dental practice or service, you may have electronic incident management systems which allow for tracking of the investigation and response times as well as categorisation and analysis of incidents. Practice owners, senior dentists or the dental service executive should ensure that team members are trained on what constitutes a clinical incident (and other incidents) and a near miss and the process for reporting. You should encourage them to report incidents. You should arrange for this training to be provided to team members at the time of induction, and for their knowledge to be checked regularly. Systems are in to analyse and report on incidents Reflective questions Suggested strategies Evidence examples What is our process for Every practice should have a designated team member Reports generated from the incident reporting system reviewing information on responsible for coordinating the analysis of clinical and Reports analysing incident trends or types incidents and near misses? non-clinical incidents and near misses and reporting
how and when incidents and near misses should be recorded who is responsible for investigating and responding to the incident the timeframes for completing the investigation and implementing any required changes or improvements. In a small dental practice, this may be a simple system where: team members record the details of an incident the practice manager starts an investigation the results of the investigation are recorded and analysed any actions taken are documented and communicated to team members. In a large dental practice or service, you may have electronic incident management systems which allow for tracking of the investigation and response times as well as categorisation and analysis of incidents. Practice owners, senior dentists or the dental service executive should ensure that team members are trained on what constitutes a clinical incident (and other incidents) and a near miss and the process for reporting. You should encourage them to report incidents. You should arrange for this training to be provided to team members at the time of induction, and for their knowledge to be checked regularly. Orientation manual or training documentation for dental team members outlining processes for documenting incidents Action plan or list of actions to address relating to incidents reported in the incident management system Other: Systems are in to analyse and report on incidents Reflective questions Suggested strategies Evidence examples What is our process for reviewing information on incidents and near misses? Every practice should have a designated team member responsible for coordinating the analysis of clinical and non-clinical incidents and near misses and reporting Reports generated from the incident reporting system Reports analysing incident trends or types
NSQHS-Standards-Guide-for-Dental-Practices.docx