Further support The Department has developed a range of materials and supporting mechanisms, including videos, FAQs, User Guides, and fact sheets to help assessors understand how to use the provider portal. These materials are available from dss.gov.au/MyAgedCare. The My Aged Care service provider and assessor helpline (1800 836 799) can also assist with enquiries relating to the My Aged Care system and provide technical support. The helpline will be available between 8am to 8pm Monday to Friday and 10am to 2pm Saturday, local time across Australia. Assessor portal overview The My Aged Care assessor portal is used to: Create client records (in certain circumstances) Manage referrals for assessment issued by My Aged Care contact centre staff Access and update client records Conduct assessments (home support and comprehensive) the NSAF Develop a Support Plans Support Delegation processes (after comprehensive assessments), including sending the Delegate decision letters Refer clients for aged care services or further assessment Generate reports Access forms (e.g. Application form). From July 2015, assessment organisations will be able to access the myAssessor App or a printed version of the NSAF to support assessments to be conducted in circumstances where the assessor does not have access to the internet. Further information about the myAssessor App is available at Attachment C of the My Aged Care Assessor Portal User Guide Part Two. – Staff must have an individual AUSkey linked to their organisation to access the assessor portal. For more information, visit https://abr.gov.au/AUSkey/. Roles and functions in the assessor portal The level of access to functions in the assessor portal depends on the role a person is assigned in the assessor portal. A person may be allocated more than one role in the assessor portal. The roles should be assigned in accordance with the role the person performs in their organisation, and the completion of associated training. For the RAS, roles in the assessor portal include:
Further support The Department has developed a range of materials and supporting mechanisms, including videos, FAQs, User Guides, and fact sheets to help assessors understand how to use the provider portal. These materials are available from dss.gov.au/MyAgedCare. The My Aged Care service provider and assessor helpline (1800 836 799) can also assist with enquiries relating to the My Aged Care system and provide technical support. The helpline will be available between 8am to 8pm Monday to Friday and 10am to 2pm Saturday, local time across Australia. Assessor portal overview The My Aged Care assessor portal is used to: Create client records (in certain circumstances) Manage referrals for assessment issued by My Aged Care contact centre staff Access and update client records Conduct assessments (home support and comprehensive) the NSAF Develop a Support Plans Support Delegation processes (after comprehensive assessments), including sending the Delegate decision letters Refer clients for aged care services or further assessment Generate reports Access forms (e.g. Application form). From July 2015, assessment organisations will be able to access the myAssessor App or a printed version of the NSAF to support assessments to be conducted in circumstances where the assessor does not have access to the internet. Further information about the myAssessor App is available at Attachment C of the My Aged Care Assessor Portal User Guide – Part Two. Staff must have an individual AUSkey linked to their organisation to access the assessor portal. For more information, visit https://abr.gov.au/AUSkey/. Roles and functions in the assessor portal The level of access to functions in the assessor portal depends on the role a person is assigned in the assessor portal. A person may be allocated more than one role in the assessor portal. The roles should be assigned in accordance with the role the person performs in their organisation, and the completion of associated training. For the RAS, roles in the assessor portal include:
my_aged_care_guidance_for_assessors_-_june_2015_0_md_2.docx