Process to review, document and resolve each grievance including name, nature, date, actions to resolve resolution and date resolved. Question: Does the provider have Process to review procedures annually to grievance procedures to document, determine number of grievances and their respond and resolve grievances in disposition. accordance with 55 Pa. Code Chapter 51 Compliance is indicated when a provider has regulations? grievance procedures that meet all criteria above. Submit Grievance Procedures Yes No Remediation: Provider will develop grievance procedures in accordance with regulations. Reviewers will review the provider’s training Source Document(s): 55 Pa. Code Chapter 51 Sections , curriculum for that provides direct service to individuals. Oversight area: Training The curriculum must contain at least the following: A provider shall Compliance Standard: Department policy on intellectual implement a training curriculum in compliance disability principles and values. with 55 Pa. Code Chapter 51 regulations. Training to meet the needs of an individual as identified in the ISP. 20) Does the provider have an Question: QM Plan. annual training curriculum in accordance Identification and prevention of with 55 Pa. Code Chapter 51 regulations? neglect and exploitation of an individual. Recognizing, reporting and investigating Yes an incident. No Grievance procedures. N/A Department issued policies and procedures. Accurate billing and documentation of service delivery.
Question: Does the provider have grievance procedures to document, respond and resolve grievances in accordance with 55 Pa. Code Chapter 51 regulations? Yes No Process to review, document and resolve each grievance including name, nature, date, actions to resolve resolution and date resolved. Process to review procedures annually to determine number of grievances and their disposition. Compliance is indicated when a provider has grievance procedures that meet all criteria above. Submit Grievance Procedures Remediation: Provider will develop grievance procedures in accordance with regulations. 20) Oversight area: Training Compliance Standard: A provider shall implement a training curriculum in compliance with 55 Pa. Code Chapter 51 regulations. Question: Does the provider have an annual training curriculum in accordance with 55 Pa. Code Chapter 51 regulations? Yes No N/A Source Document(s): 55 Pa. Code Chapter 51 Sections , Reviewers will review the provider’s training curriculum for that provides direct service to individuals. The curriculum must contain at least the following: Department policy on intellectual disability principles and values. Training to meet the needs of an individual as identified in the ISP. QM Plan. Identification and prevention of neglect and exploitation of an individual. Recognizing, reporting and investigating an incident. Grievance procedures. Department issued policies and procedures. Accurate billing and documentation of service delivery.
New+Provider+Self-Assessment+and+Guidelines+2017.docx