Those respondents to the survey who had experienced one or more of six key problems relating to benefits (n=170) had their problems resolved fully or partially in 71% of cases. Of those problems resolved fully or partially (n=121), the majority (n=78) were resolved completely. Respondents to this survey question reported that the advice received had not resolved the specific issue in 24% (n=41) of cases. This may reflect that external factors have impacted on the resolution of the problem. Analysis of survey responses and evidence from elsewhere suggests that the main driver for issues going unresolved is the length of time being taken to reach decisions by the Department for Work and Pensions. sets out how the extent to which benefit problems were resolved Table 4 impacts on the level of satisfaction client survey respondents expressed about the end result. Table 4: Benefit problem resolution by agreement with statement, “I was satisfied with the end result” People assisted with benefits matters experienced an overall financial gain of £5,400,000 or £1,200 per welfare benefits matter resolved. – Stream 1, outcome 2: People who are engaged in the review or appeal process for social security benefits should have access to advice about what is likely to happen during the review/appeal process including advice about options and likely consequences of these so they can make informed choices about proceeding or not Under this outcome, we are interested in how many people assisted by projects have participated in a review or appeal process. This sets the context for the proportion of clients who thought they had enough information about whether to take action or not. The information presented below provides assurance that the Stream 1 projects are addressing this outcome. The number of clients involved in a review of appeal process for Stream 1 was 2,100 around 18% of those people assisted by projects in this Stream. – The key measure in the survey of clients under this outcome was on whether respondents agreed that they had information about whether to proceed or not with their case. shows that a substantial majority of respondents Table 5 to the survey who had received benefits advice (87%, n=256) agreed that they got enough information. Table 5: Agreement with statement, “I got enough information to allow me to decide whether to take action or not” Stream 1, outcome 3: People who are engaged in the review or appeal process for social security benefits should have access to representation in tribunal to assist in resolution of the social security problem, where appropriate and proportionate
Those respondents to the survey who had experienced one or more of six key problems relating to benefits (n=170) had their problems resolved fully or partially in 71% of cases. Of those problems resolved fully or partially (n=121), the majority (n=78) were resolved completely. Respondents to this survey question reported that the advice received had not resolved the specific issue in 24% (n=41) of cases. This may reflect that external factors have impacted on the resolution of the problem. Analysis of survey responses and evidence from elsewhere suggests that the main driver for issues going unresolved is the length of time being taken to reach decisions by the Department for Work and Pensions. Table 4 sets out how the extent to which benefit problems were resolved impacts on the level of satisfaction client survey respondents expressed about the end result. Table 4: Benefit problem resolution by agreement with statement, “I was satisfied with the end result” People assisted with benefits matters experienced an overall financial gain of £5,400,000 – or £1,200 per welfare benefits matter resolved. Stream 1, outcome 2: People who are engaged in the review or appeal process for social security benefits should have access to advice about what is likely to happen during the review/appeal process including advice about options and likely consequences of these so they can make informed choices about proceeding or not Under this outcome, we are interested in how many people assisted by projects have participated in a review or appeal process. This sets the context for the proportion of clients who thought they had enough information about whether to take action or not. The information presented below provides assurance that the Stream 1 projects are addressing this outcome. The number of clients involved in a review of appeal process for Stream 1 was 2,100 – around 18% of those people assisted by projects in this Stream. The key measure in the survey of clients under this outcome was on whether respondents agreed that they had information about whether to proceed or not with their case. Table 5 shows that a substantial majority of respondents to the survey who had received benefits advice (87%, n=256) agreed that they got enough information. Table 5: Agreement with statement, “I got enough information to allow me to decide whether to take action or not” Stream 1, outcome 3: People who are engaged in the review or appeal process for social security benefits should have access to representation in tribunal to assist in resolution of the social security problem, where appropriate and proportionate