I have done this 46 36% I expect to do this 10 8% Doesn’t apply 73 57% BQ15g - Reducing the payments on your debts or arrears Counts Percentages Base 129 I have done this 36 28% I expect to do this 8 6% Doesn’t apply 85 66% BQ16 - Were you referred to any other organisations for help? Counts Percentages Base 511 a) Yes 69 14% b) No 442 86% BQ16a - And which of these options best describes what happened? Counts Percentages Base 69 a) I was referred and I followed it up 55 80% b) I was referred, and I tried to contact them but was unable to 5 7% c) I was referred but I did not follow it up 5 7% d) I was referred but nobody contacted me 4 6% BQ16b - And which of these options best describes the situation? Counts Percentages Base 442 a) I would have liked a referral 37 8% b) I did not need a referral 405 92% BQ17 introduction - I’m now going to read out some statements. For each one, please say whether you Agree Strongly, Tend to Agree, Neither agree nor disagree, Tend to disagree or Disagree Strongly BQ17a - I trusted the adviser to act in my best interests
I have done this 46 36% I expect to do this 10 8% Doesn’t apply 73 57% BQ15g - Reducing the payments on your debts or arrears Counts Percentages Base 129 I have done this 36 28% I expect to do this 8 6% Doesn’t apply 85 66% BQ16 - Were you referred to any other organisations for help? Counts Percentages Base 511 a) Yes 69 14% b) No 442 86% BQ16a - And which of these options best describes what happened? Counts Percentages Base 69 a) I was referred and I followed it up 55 80% b) I was referred, and I tried to contact them but was unable to 5 7% c) I was referred but I did not follow it up 5 7% d) I was referred but nobody contacted me 4 6% BQ16b - And which of these options best describes the situation? Counts Percentages Base 442 a) I would have liked a referral 37 8% b) I did not need a referral 405 92% BQ17 introduction - I’m now going to read out some statements. For each one, please say whether you Agree Strongly, Tend to Agree, Neither agree nor disagree, Tend to disagree or Disagree Strongly BQ17a - I trusted the adviser to act in my best interests