Chapter 4 Norms set for the Discharge of Functions (Section 4(1)(b)(iv)) Please provide the details of the norms/standards set by the public authority for the discharge of its functions/delivery of services. SL. Function/service Norms Time frame Reference No. standards of document performance prescribing set the norms (Citizen’s Charter, Service Chapter etc) 1 The Forum is functioning under chapter III of Consumer the Consumer Protection Act, 1986. Protection Act 1986, The main object and duty of the District Forum Karnataka is to redress the consumer grievances free of Consumer cost, within the stipulated period and without Protection following any lengthy procedure. Rules 1986, Consumer Protection Regulations, 2005 and Citizen Charter
Chapter 4 Norms set for the Discharge of Functions (Section 4(1)(b)(iv)) Please provide the details of the norms/standards set by the public authority for the discharge of its functions/delivery of services. SL. No. Function/service Norms standards of performance set Time frame Reference document prescribing the norms (Citizen’s Charter, Service Chapter etc) 1 The Forum is functioning under chapter III of the Consumer Protection Act, 1986. The main object and duty of the District Forum is to redress the consumer grievances free of cost, within the stipulated period and without following any lengthy procedure. Consumer Protection Act 1986, Karnataka Consumer Protection Rules 1986, Consumer Protection Regulations, 2005 and Citizen Charter