WCF Ltd - Corporate Social Responsibility Policy Statement Updated: October 2017 Date of next review: November 2017 General WCF is proud of its reputation as a valued and trusted company. Our culture has been developed throughout our +100 year trading history. We are committed to ensuring that all our activities are conducted in a safe, compliant and ethical manner. We recognise our social responsibility to all stakeholders including shareholders, colleagues, customers, the general public, supply partners, contractors and local communities, as well as to the wider environment. People and Culture Our success depends upon our decentralized structure. We are committed to protecting the independence and culture of our individual business units and ensuring that our colleagues act in ways which are consistent with our values and heritage. We have 10 Guiding Principles which are communicated across the business in a number of different media and forum. This helps to ensure that we meet the needs of our customers, encourage our colleagues to develop their own skills and expertise and maintain a working environment in which everyone feels respected and valued. Customer Focus We pride ourselves on the quality and longevity of our relationship with our customers and always strive to be their preferred supplier. We put the needs of our customers first and listen to and value what they are telling us, even if we do not always agree with what they have to say. We offer a generous refund policy and undertake regular informal feedback to establish customer satisfaction. Customer retention is one of our Key Performance Indicators. We are always looking for ways in which we can improve our processes to deliver superior customer service. Health & Safety We always put safety first. We have policies, processes and procedures in place to ensure our businesses are run safely. Our H&S Policy defines the responsibilities of our colleagues in promoting a culture of H&S, reporting any concerns or breaches and identifying opportunities for improvement. Environmental We seek to improve our environmental performance and manage our activities to minimise their impact on the environment. We comply with Waste Packaging Regulations and the Energy Savings Opportunity Scheme. We review ways to reduce energy and water consumption, minimise waste packaging, decrease our emissions and integrate further recyclable and sustainable processes into our supply chains. This includes the use of technology to help us identify greater efficiencies in our vehicle routing, driving techniques and fuel consumption. Where possible we will consider options for renewable energy installations within any property development activity.
WCF Ltd - Corporate Social Responsibility Policy Statement Updated: October 2017 Date of next review: November 2017 General WCF is proud of its reputation as a valued and trusted company. Our culture has been developed throughout our +100 year trading history. We are committed to ensuring that all our activities are conducted in a safe, compliant and ethical manner. We recognise our social responsibility to all stakeholders including shareholders, colleagues, customers, the general public, supply partners, contractors and local communities, as well as to the wider environment. People and Culture Our success depends upon our decentralized structure. We are committed to protecting the independence and culture of our individual business units and ensuring that our colleagues act in ways which are consistent with our values and heritage. We have 10 Guiding Principles which are communicated across the business in a number of different media and forum. This helps to ensure that we meet the needs of our customers, encourage our colleagues to develop their own skills and expertise and maintain a working environment in which everyone feels respected and valued. Customer Focus We pride ourselves on the quality and longevity of our relationship with our customers and always strive to be their preferred supplier. We put the needs of our customers first and listen to and value what they are telling us, even if we do not always agree with what they have to say. We offer a generous refund policy and undertake regular informal feedback to establish customer satisfaction. Customer retention is one of our Key Performance Indicators. We are always looking for ways in which we can improve our processes to deliver superior customer service. Health & Safety We always put safety first. We have policies, processes and procedures in place to ensure our businesses are run safely. Our H&S Policy defines the responsibilities of our colleagues in promoting a culture of H&S, reporting any concerns or breaches and identifying opportunities for improvement. Environmental We seek to improve our environmental performance and manage our activities to minimise their impact on the environment. We comply with Waste Packaging Regulations and the Energy Savings Opportunity Scheme. We review ways to reduce energy and water consumption, minimise waste packaging, decrease our emissions and integrate further recyclable and sustainable processes into our supply chains. This includes the use of technology to help us identify greater efficiencies in our vehicle routing, driving techniques and fuel consumption. Where possible we will consider options for renewable energy installations within any property development activity.