IDP Annual TARGET FOR 2014/2015 Total KPI budget in Quarter 1 Quarter 2 Quarter 3 Quarter 4 No. for the July Sept October - Dec Jan- March April June – – year Target Target Budget Target Budget Target Budget BTO 20 Harmonized N/A R0 Meeting R0 R0 Meeting R0 R0 BTO relationship with with with interaction with ratepayers for ratepayers association revenue collection and and other and other Needs BTO 21 Customer Documented R0 R0 R0 R0 R0 BTO Care feedback of of from complaints of of complaints Municipal procedures procedure Customers and and queries handling of handling and and queries procedures handling of of queries queries
IDP No. Annual KPI TARGET FOR 2014/2015 Total budget for the year in Quarter 1 Quarter 2 Quarter 3 Quarter 4 July – Sept October - Dec Jan- March April – June Target Target Budget Target Budget Target Budget BTO 20 interaction for revenue collection and Needs Harmonized relationship with ratepayers N/A R0 Meeting with and other R0 with and other R0 Meeting with ratepayers association R0 R0 BTO BTO 21 Customer Care Documented feedback from Municipal Customers of complaints procedures and queries handling procedures R0 of and handling of queries R0 of and of queries R0 of complaints procedure and handling of queries R0 R0 BTO