Portfolio Communication and Marketing teams Organisational Conduct annual awareness events across Employees develop Annually Development and the Portfolio for International Day of People increasing awareness of Culture with Disability, R U OK? Day. accessibility and inclusion issues and the needs of people with disability. Recruitment Disability awareness information to be 2016 and included in all staff induction programs, ongoing including volunteers. annually. Workforce Capability Disability awareness training is available and From 2016 and Development delivered to all staff and managers. over the life of the plan Organisational Develop a dedicated intranet page for 2016–17 Development and accessibility and inclusion information and Culture resources, such as: Work Health and Safety managers’ toolkit effective communication with people with disability disability employee network information workplace adjustments policy links to external organisations. Portfolio Workforce Investigate opportunities for customer service 2016–17 Capability Development training for front line and service delivery staff Customer Experience (including volunteers) that includes best Division practice content on building confidence and competency in inclusive service provision practices. Customer Experience Contact centre and reception staff receive 2016 Division training and resources so that they can take
Portfolio Communication and Marketing teams Employees develop increasing awareness of accessibility and inclusion issues and the needs of people with disability. Conduct annual awareness events across the Portfolio for International Day of People with Disability, R U OK? Day. Annually Organisational Development and Culture Disability awareness information to be included in all staff induction programs, including volunteers. 2016 and ongoing annually. Recruitment Disability awareness training is available and delivered to all staff and managers. From 2016 and over the life of the plan Workforce Capability Development Develop a dedicated intranet page for accessibility and inclusion information and resources, such as: managers’ toolkit effective communication with people with disability disability employee network information workplace adjustments policy links to external organisations. 2016–17 Organisational Development and Culture Work Health and Safety Investigate opportunities for customer service training for front line and service delivery staff (including volunteers) that includes best practice content on building confidence and competency in inclusive service provision practices. 2016–17 Portfolio Workforce Capability Development Customer Experience Division Contact centre and reception staff receive training and resources so that they can take 2016 Customer Experience Division