and there is an existing DCS sheet use the ddTracker exceptions tool to for the Veteran that was open the EXCEPTION ID by mistakenly not included in the double-clicking on it box, then forward the PDF to scroll within the exception entry to VCIP for correction. the file upload area (bottom of page) If there is no VBMS exclusion and click ADD to upload the new and there is no record of a DCS DCS sheet(s) sheet for the Veteran in that once the new DCS sheet(s) is/are shipment, then added, use the RESOLUTION generate a new DCS and menu to select the appropriate manifest for the Veteran using a resolution, and box number ‘dummy’ hit SAVE once all these steps are enter the shipment into the taken. Omega portal using a dummy tracking number, and Notes: send the PDFs to VCIP when If the issue is a missing DCS sheet complete. and the RO has a saved local copy of the sheet, and it has the correct DCS on it, that sheet may be uploaded ID in an attempt to clear the exception. If the DCS sheet provided does not match the Veteran's record or the manifest, SMS will reject the proposed resolution. If the extra claims folder should not be uploaded into VBMS, before requesting the claims folder's return in ddTracker, the RO should e-mail the noting the exception ID number, RMN, DCS ID, and a brief description of the circumstances necessitating the claims folder's return. Missing Attempt to locate folder. Attempt to locate folder. If the Folder/DCS folder is still on-site at the RO, let Listed on VCIP know to proceed as a ghost If the folder is still on-site at the RO, Manifest DCS. Delete the DCS from choose Confirm DCS Can Be VBMS. as the Removed from Manifest exception resolution in the If you are not able to locate the ddTracker Exception Tool. folder on station, you can request a re-check of the box by If the folder is not on station, use the providing the Veteran's name and Exception Detail report in ddTracker claims folder number to VCIP. to see if another exception exists for that RMN in either the OPEN or CLOSED exception tabs. Use this information to see if the claims
and there is an existing DCS sheet for the Veteran that was mistakenly not included in the box, then forward the PDF to VCIP for correction. If there is no VBMS exclusion and there is no record of a DCS sheet for the Veteran in that shipment, then generate a new DCS and manifest for the Veteran using a ‘dummy’ box number enter the shipment into the Omega portal using a dummy tracking number, and send the PDFs to VCIP when complete. use the ddTracker exceptions tool to open the EXCEPTION ID by double-clicking on it scroll within the exception entry to the file upload area (bottom of page) and click ADD to upload the new DCS sheet(s) once the new DCS sheet(s) is/are added, use the RESOLUTION menu to select the appropriate resolution, and hit SAVE once all these steps are taken. Notes: If the issue is a missing DCS sheet and the RO has a saved local copy of the sheet, and it has the correct DCS ID on it, that sheet may be uploaded in an attempt to clear the exception. If the DCS sheet provided does not match the Veteran's record or the manifest, SMS will reject the proposed resolution. If the extra claims folder should not be uploaded into VBMS, before requesting the claims folder's return in ddTracker, the RO should e-mail the noting the exception ID number, RMN, DCS ID, and a brief description of the circumstances necessitating the claims folder's return. Missing Folder/DCS Listed on Manifest Attempt to locate folder. If the folder is still on-site at the RO, let VCIP know to proceed as a ghost DCS. Delete the DCS from VBMS. If you are not able to locate the folder on station, you can request a re-check of the box by providing the Veteran's name and claims folder number to VCIP. Attempt to locate folder. If the folder is still on-site at the RO, choose Confirm DCS Can Be Removed from Manifest as the exception resolution in the ddTracker Exception Tool. If the folder is not on station, use the Exception Detail report in ddTracker to see if another exception exists for that RMN in either the OPEN or CLOSED exception tabs. Use this information to see if the claims