If a written response to the Area Team is requested: Acknowledge receipt of the letter from the Area Team immediately, stating you will reply in due course. Let your defence organisation and LMC know. Feel free to discuss this with those close to you you may need the support that they offer. – If the Area Team has requested the medical records from you, photocopy and send them immediately. If you no longer hold the records, ask Pauline Straw , Registration Manager on 01302 566624 to obtain the notes as quickly as possible. Draft a letter of response and run it past your defence organisation before sending it. Try to remain calm and reasoned in your response, only stating concise fact and not conjecture or jargon. Try to give your statement of the events in an objective chronological narrative giving as much detailed information as you think is important to resolve the complaint. This may also include some background information to set the scene. It will be important to start collating the documented evidence that supports your version of the events. Feel free to express regret at the distress that this may have caused for the patient and their family and pass on sympathy. Forward this letter to the nominated Area Team representative as soon as is practically possible after it has been checked by your defence union.
If a written response to the Area Team is requested: Acknowledge receipt of the letter from the Area Team immediately, stating you will reply in due course. Let your defence organisation and LMC know. Feel free to discuss this with those close to you – you may need the support that they offer. If the Area Team has requested the medical records from you, photocopy and send them immediately. If you no longer hold the records, ask Pauline Straw , Registration Manager on 01302 566624 to obtain the notes as quickly as possible. Draft a letter of response and run it past your defence organisation before sending it. Try to remain calm and reasoned in your response, only stating concise fact and not conjecture or jargon. Try to give your statement of the events in an objective chronological narrative giving as much detailed information as you think is important to resolve the complaint. This may also include some background information to set the scene. It will be important to start collating the documented evidence that supports your version of the events. Feel free to express regret at the distress that this may have caused for the patient and their family and pass on sympathy. Forward this letter to the nominated Area Team representative as soon as is practically possible after it has been checked by your defence union.