Working Document 10 - Complaints Register [Please refer to 6.4.1 of the Procedures manual.] Financial Action taken Evidence Need to Date product or Brief details of EDR scheme (including recording Date Client of notify PI received service complaint involved? any breaches on resolved name breach? insurer? concerned breach register)
Working Document 10 - Complaints Register [Please refer to 6.4.1 of the Procedures manual.] Client name Date received Financial product or service concerned Brief details of complaint Evidence of breach? EDR scheme involved? Need to notify PI insurer? Action taken (including recording any breaches on breach register) Date resolved