service for carers panel of expert carers not identified as needing Recruiting and Training more anything ‘yet’ – volunteers. Three, six, nine month contact. Offer them incentives Carer advocacy/buddy service to Have disability awareness or deaf ease new awareness carers into services – e.g. first training for museums, banks, appointments, companies show around caring world and schools Caseworker ‘lead professional’ for Training council staff to appreciate whole support liaison. what the caring experience is really like Recognising the journey that Being more pro-active in carers make – communicating changing states/emotions along services/resources for carer that the way. are available. Find ways to communicate carers Return to carers who do not take story and learning. up services offered at first contact, as they Website panel of experts to may not consult. be able to engage so soon after Set up helpline – Ask an expert assuming 3 caring role. Celebrate value of each individual Befriending/buddy up carers experienced Carers register carer with a new carer Make a good video for use in Treated with respect by training organisations. celebrating carer role. Single point of access * Named contact/liaison * Take responsibility for interaction Information and Support Information 2 way street Consistent information More honesty from professionals Quality Build Trust in what they say is How are carers supported to achieve best for them personalisation and ensure this is sustainable
service for carers not identified as needing anything ‘yet’ – Three, six, nine month contact. Carer advocacy/buddy service to ease new carers into services – e.g. first appointments, show around caring world Caseworker ‘lead professional’ for whole support liaison. panel of expert carers Recruiting and Training more volunteers. Offer them incentives Have disability awareness or deaf awareness training for museums, banks, companies and schools Training council staff to appreciate what the caring experience is really like Recognising the journey that carers make – changing states/emotions along the way. Find ways to communicate carers story and learning. Website panel of experts to consult. Set up helpline – Ask an expert 3 Celebrate value of each individual carers Carers register Make a good video for use in training celebrating carer role. Being more pro-active in communicating services/resources for carer that are available. Return to carers who do not take up services offered at first contact, as they may not be able to engage so soon after assuming caring role. Befriending/buddy up experienced carer with a new carer Treated with respect by organisations. Single point of access * Named contact/liaison * Take responsibility for interaction Information and Support Information 2 way street Consistent information More honesty from professionals Build Trust in what they say is best for them Quality How are carers supported to achieve personalisation and ensure this is sustainable