Benefits Claims the deceased service member or Veteran discharged from military service on or after January 1, 2014 passed away on or after January 2014, and the date of claim is January 1, 2014 or later. The table below describes the process for obtaining STRs for survivor benefits claims in these circumstances. Stage Description 1 The Pension Management Center (PMC) requests the STRs from the VA Liaison Office (VALO) by sending an encrypted e-mail to containing the subject to distinguish from Reserve and PMC 140/029 National Guard requests the service or member’s Veteran’s full name (first, middle, last) SSN, and branch of service, and the name and contact information (phone and requestor’s for questions. 2 The VALO requests the STRs through the DoD points of contact. 3 Upon receipt of the STRs, the VALO will upload the STRs into VBMS, and respond to the PMC e-mail. 4 If the VALO has not responded within 30 days, then the PMC sends a follow-up e-mail to request a status update. For more information on References: migration of STRs after service ends, see M21-1, Part III, Subpart iii, 2.B.2.e, and developing claims for dependency and indemnity compensation (DIC) and death compensation, see M21-1 Part IV, Subpart iii, 1. k. Accessing Electronic copies of STRs are accessible under the VISTAWEB/DOD some Electronic RECORDS tab in CAPRI. VA employees must check CAPRI for the Copies of STRs availability of these records anytime Through CAPRI they are unable to obtain a complete set of a STRs through the Veteran’s other means described in this section, or the available STRs do not show the event, injury, or disease.
Benefits Claims the deceased service member or Veteran discharged from military service on or after January 1, 2014 passed away on or after January 2014, and the date of claim is January 1, 2014 or later. The table below describes the process for obtaining STRs for survivor benefits claims in these circumstances. Stage Description 1 The Pension Management Center (PMC) requests the STRs from the VA Liaison Office (VALO) by sending an encrypted e-mail to containing the subject PMC 140/029 to distinguish from Reserve and National Guard requests the service member’s or Veteran’s full name (first, middle, last) SSN, and branch of service, and the requestor’s name and contact information (phone and for questions. 2 The VALO requests the STRs through the DoD points of contact. 3 Upon receipt of the STRs, the VALO will upload the STRs into VBMS, and respond to the PMC e-mail. 4 If the VALO has not responded within 30 days, then the PMC sends a follow-up e-mail to request a status update. References: For more information on migration of STRs after service ends, see M21-1, Part III, Subpart iii, 2.B.2.e, and developing claims for dependency and indemnity compensation (DIC) and death compensation, see M21-1 Part IV, Subpart iii, 1. k. Accessing Electronic Copies of STRs Through CAPRI Electronic copies of some STRs are accessible under the VISTAWEB/DOD RECORDS tab in CAPRI. VA employees must check CAPRI for the availability of these records anytime they are unable to obtain a complete set of a Veteran’s STRs through the other means described in this section, or the available STRs do not show the event, injury, or disease.