upload of the entire CER folder into the Veterans Benefits Management System (VBMS). For more information on References: the AMC procedure for obtaining VR&E records, see M21-1, Part IV, Subpart ii, 2.F.2.l, and shipping requirements, see M21-1, Part III, Subpart.ii, 1.F.1.b. k. RO The table below describes the steps for the RO to follow to obtain VR&E Procedure for records when a Veteran is in receipt of VR&E benefits. Obtaining VR&E Records Step Action 1 Send an encrypted e-mail to the VR&E office located in the RO requesting VA Form 28-1902b. 2 Once the form is received, ensure that it has the necessary information to assist in adjudication of the IU claim. 3 Save the document in a portable document format (PDF) file (if not already a PDF). 4 Upload the to the electronic claims folder VA Form 28-1902b (eFolder) in VBMS. 5 Complete the following fields in VBMS. If BVA requests the entire folder from the RO, follow the AMC Note: procedures for requesting VR&E records at M21-1, Part IV, Subpart ii, 2.F.2.l. l. AMC The table below describes the steps for the AMC to follow to obtain VR&E Procedure for records when a Veteran is in receipt of VR&E benefits. Obtaining VR&E Records Step Action 1 Send an encrypted e-mail to the VR&E office to request the CER folder. Veteran’s 2 Photocopy the entire CER folder once it is received. 3 Send the photocopy of the CER folder to the scanning vendor as
upload of the entire CER folder into the Veterans Benefits Management System (VBMS). References: For more information on the AMC procedure for obtaining VR&E records, see M21-1, Part IV, Subpart ii, 2.F.2.l, and shipping requirements, see M21-1, Part III, Subpart.ii, 1.F.1.b. k. RO Procedure for Obtaining VR&E Records The table below describes the steps for the RO to follow to obtain VR&E records when a Veteran is in receipt of VR&E benefits. Step Action 1 Send an encrypted e-mail to the VR&E office located in the RO requesting VA Form 28-1902b. 2 Once the form is received, ensure that it has the necessary information to assist in adjudication of the IU claim. 3 Save the document in a portable document format (PDF) file (if not already a PDF). 4 Upload the VA Form 28-1902b to the electronic claims folder (eFolder) in VBMS. 5 Complete the following fields in VBMS. Note: If BVA requests the entire folder from the RO, follow the AMC procedures for requesting VR&E records at M21-1, Part IV, Subpart ii, 2.F.2.l. l. AMC Procedure for Obtaining VR&E Records The table below describes the steps for the AMC to follow to obtain VR&E records when a Veteran is in receipt of VR&E benefits. Step Action 1 Send an encrypted e-mail to the VR&E office to request the Veteran’s CER folder. 2 Photocopy the entire CER folder once it is received. 3 Send the photocopy of the CER folder to the scanning vendor as