Mailroom must maintain a log of tracking numbers for future reference. A DCS is not required for mail sent under the CM program. 3. Use of CM Vendor Fax Lines This topic provides an overview of the use of vendor fax lines in the CM Introduction process, including use of CM vendor fax lines, and fax confirmation. July 14, 2015 Change Date Dedicated facsimile (fax) lines are available for transmitting documents a. Use of CM Vendor Fax directly to the scanning vendors. Lines The fax numbers listed below for both CACI and SMS can be used by PCT personnel VSOs VHA personnel, and claimants. CACI: Eastern and Southern Areas Toll Free (844) 531-7818 – Direct inward dial (DID) (248) 524-4260 (utilized for foreign claimants) – SMS: Central and Western Areas Toll Free (844) 822-5246 (844VACLAIM) – DID (608) 373-6690 (utilized for foreign claimants) – Important: Once a claim is faxed, mail the paper as this will create duplicates in do not the portals and claims folder. Always utilize a fax coversheet. Use a locally devised coversheets or those provided by the Veterans Claim Intake Program (VCIP) listed below.
Mailroom must maintain a log of tracking numbers for future reference. A DCS is not required for mail sent under the CM program. 3. Use of CM Vendor Fax Lines Introduction This topic provides an overview of the use of vendor fax lines in the CM process, including use of CM vendor fax lines, and fax confirmation. Change Date July 14, 2015 a. Use of CM Vendor Fax Lines Dedicated facsimile (fax) lines are available for transmitting documents directly to the scanning vendors. The fax numbers listed below for both CACI and SMS can be used by PCT personnel VSOs VHA personnel, and claimants. CACI: Eastern and Southern Areas Toll Free – (844) 531-7818 Direct inward dial (DID) – (248) 524-4260 (utilized for foreign claimants) SMS: Central and Western Areas Toll Free – (844) 822-5246 (844VACLAIM) DID – (608) 373-6690 (utilized for foreign claimants) Important: Once a claim is faxed, do not mail the paper as this will create duplicates in the portals and claims folder. Always utilize a fax coversheet. Use a locally devised coversheets or those provided by the Veterans Claim Intake Program (VCIP) listed below.