Limits the use of jargon, explains information Communicates Communicates clearly using language appropriate to the client and Influences Listens, understands and Listens and asks questions to ensure Effectively adapts to audience understanding, checks own communication Negotiates confidently has been understood Discusses issues thoughtfully without getting aggressive.
Communicates and Influences Effectively Communicates clearly Listens, understands and adapts to audience Negotiates confidently Limits the use of jargon, explains information using language appropriate to the client Listens and asks questions to ensure understanding, checks own communication has been understood Discusses issues thoughtfully without getting aggressive.