Approvals outstanding (to be claimed) at 31/12/2016 €367,362 of which €127,343 (34.66%) was refundable Jobs associated with LEO activity in 2016 2016 Jobs in applicant companies (36) at application 107.5 Jobs associated with 2016 approvals 110 approx. 3 jobs per applicant Overall Jobs Survey 2016 Total portfolio 302 clients Gains 315 Losses 190 Net zero jobs (same as 2015) from 150 clients Overall net gains in 2016 125 jobs Total number of jobs in portfolio of 302 clients Full Time Other/Part time FTE Jobs All Jobs 1387 469 1621.5 1856 (average of 6 jobs per company) Figure 4: Analysis of Measure 1 grant approvals 2016 by industry sector 1.8 Customer Care Strategy/Plan Information Good quality and timely information has been highlighted as one of the most consistently important areas for most customers. LEO Limerick has taken a proactive approach in providing information that is clear, timely and accurate and that it is available at all points of contact, and meets the requirements of people with specific needs. We also ensure that the potential offered by Information Technology is fully availed of and that the information available on public services web sites follows the guidelines on web publication. We continue the drive for simplification of rules, regulations, forms, information leaflets and procedures. Timeliness and Courtesy The LEO during 2015 has tried to ensure that we deliver quality services with courtesy, sensitivity and the minimum delay fostering a climate of mutual respect between provider and customer. Also we ensure that contact names are used in all communications to ensure ease of ongoing transactions. We will at all times treat our customers with courtesy, respect and privacy and make every attempt to accommodate any specific needs. Likewise we expect the same courtesy to be extended to our staff. Consultation and Evaluation LEO Limerick will provide a structured approach to meaningful consultation with, and participation by, the customer in relation to the development, delivery and review of services and will ensure meaningful evaluation of service delivery. Consultation mechanisms currently in place will be further developed over the next couple of years.
Approvals outstanding (to be claimed) at 31/12/2016 €367,362 of which €127,343 (34.66%) was refundable Jobs associated with LEO activity in 2016 2016 Jobs in applicant companies (36) at application 107.5 Jobs associated with 2016 approvals 110 approx. 3 jobs per applicant Overall Jobs Survey 2016 Total portfolio 302 clients Gains 315 Losses 190 Net zero jobs (same as 2015) from 150 clients Overall net gains in 2016 125 jobs Total number of jobs in portfolio of 302 clients Full Time Other/Part time FTE Jobs All Jobs 1387 469 1621.5 1856 (average of 6 jobs per company) Figure 4: Analysis of Measure 1 grant approvals 2016 by industry sector 1.8 Customer Care Strategy/Plan Information Good quality and timely information has been highlighted as one of the most consistently important areas for most customers. LEO Limerick has taken a proactive approach in providing information that is clear, timely and accurate and that it is available at all points of contact, and meets the requirements of people with specific needs. We also ensure that the potential offered by Information Technology is fully availed of and that the information available on public services web sites follows the guidelines on web publication. We continue the drive for simplification of rules, regulations, forms, information leaflets and procedures. Timeliness and Courtesy The LEO during 2015 has tried to ensure that we deliver quality services with courtesy, sensitivity and the minimum delay fostering a climate of mutual respect between provider and customer. Also we ensure that contact names are used in all communications to ensure ease of ongoing transactions. We will at all times treat our customers with courtesy, respect and privacy and make every attempt to accommodate any specific needs. Likewise we expect the same courtesy to be extended to our staff. Consultation and Evaluation LEO Limerick will provide a structured approach to meaningful consultation with, and participation by, the customer in relation to the development, delivery and review of services and will ensure meaningful evaluation of service delivery. Consultation mechanisms currently in place will be further developed over the next couple of years.