assessment of user feedback staff suggestions internal audits including any improvement findings – risk management use of quality indicators reviews by external organisations results of participation in inter-laboratory comparison programmes monitoring and resolution of complaints performance of suppliers identification and control of non-conformities Results of continual improvement including current status of CA/PA follow up actions from previous management reviews changes in the volume and scope of work, personnel and premises that could affect the quality management system Recommendations for improvement, including technical requirements. These are all reviewed to identify any issues/trends developing which could highlight developing problems with process 4.15.4 Review output A record of the meeting is compiled by the Quality manager Q-Pulse MAN-Q-001 This report – is communicated to all staff. Q-Pulse acknowledgement is implemented. The meeting is a review of Quality Management System, policy and objectives. The objectives set at the beginning of the year during the AMR of the previous year are reviewed again for progress/completion. Discussions take place between management including possible improvements to the service the laboratory delivers to users, any improvements that could be made in the Quality management system and its processes and also how to facilitate these improvements. These outputs form quality objectives for the forthcoming year and are documented in in Q-Pulse and communicated to staff .These are also held within the Compliance meeting where they are reviewed monthly with any further goals added as ‘action tracker’ they arise. The AMR includes root cause, trending of non conforming work e.g. IQC,EQA results etc to identify any patterns that may indicate there is a problem with a process and improvement opportunities. 5.0 Technical requirements Personnel. General See MAN-SOP-012 Information for staff
assessment of user feedback staff suggestions internal audits – including any improvement findings risk management use of quality indicators reviews by external organisations results of participation in inter-laboratory comparison programmes monitoring and resolution of complaints performance of suppliers identification and control of non-conformities Results of continual improvement including current status of CA/PA follow up actions from previous management reviews changes in the volume and scope of work, personnel and premises that could affect the quality management system Recommendations for improvement, including technical requirements. These are all reviewed to identify any issues/trends developing which could highlight developing problems with process 4.15.4 Review output A record of the meeting is compiled by the Quality manager – Q-Pulse MAN-Q-001 This report is communicated to all staff. Q-Pulse acknowledgement is implemented. The meeting is a review of Quality Management System, policy and objectives. The objectives set at the beginning of the year during the AMR of the previous year are reviewed again for progress/completion. Discussions take place between management including possible improvements to the service the laboratory delivers to users, any improvements that could be made in the Quality management system and its processes and also how to facilitate these improvements. These outputs form quality objectives for the forthcoming year and are documented in in Q-Pulse and communicated to staff .These are also held within the Compliance meeting ‘action tracker’ where they are reviewed monthly with any further goals added as they arise. The AMR includes root cause, trending of non conforming work e.g. IQC,EQA results etc to identify any patterns that may indicate there is a problem with a process and improvement opportunities. 5.0 Technical requirements Personnel. General See MAN-SOP-012 Information for staff