Performance Methods of Setting expectations are based monitoring individual on individual team performance performance members duties and area Client expectations target/ of responsibility Team members expectation Performance duties and indicators expectations are responsibilities discussed and Defining performance disseminated to expectations criteria individual team members Monitoring of Understanding Monitoring skills Supervised performance takes Monitoring of work Setting priorities team place against defined How to undertake Evaluating performance performance criteria corrective action performance and/or assignment Understanding Informal/ formal instructions and feedback and counseling skills corrective action taken if procedure required Feedback reporting Team members are procedure provided with feedback, Methods of positive support and monitoring advice on strategies to performance overcome any Team member’s deficiencies duties and Performance issues responsibilities cannot be rectified or Monitoring team addressed within the operation to ensure team are referenced to client and appropriate personnel satisfaction according to employer policy Team members are kept informed of any changes in the priority allocated to assignments or which might impact on client/customer needs and satisfaction Team operations are monitored to ensure that employer/client needs and requirements are met Follow-up communication is provided on all issues affecting the team All relevant documentation is completed in accordance with company procedures
Performance expectations are based on individual team members duties and area of responsibility Performance expectations are discussed and disseminated to individual team members Methods of monitoring performance Client expectations Team members duties and responsibilities Defining performance expectations criteria Setting individual performance target/ expectation indicators Supervised team performance Monitoring of performance takes place against defined performance criteria and/or assignment instructions and corrective action taken if required Team members are provided with feedback, positive support and advice on strategies to overcome any deficiencies Performance issues cannot be rectified or addressed within the team are referenced to appropriate personnel according to employer policy Team members are kept informed of any changes in the priority allocated to assignments or which might impact on client/customer needs and satisfaction Team operations are monitored to ensure that employer/client needs and requirements are met Follow-up communication is provided on all issues affecting the team All relevant documentation is completed in accordance with company procedures Understanding Monitoring of work How to undertake corrective action Understanding feedback and procedure Feedback reporting procedure Methods of monitoring performance Team member’s duties and responsibilities Monitoring team operation to ensure client and satisfaction Monitoring skills Setting priorities Evaluating performance Informal/ formal counseling skills