Agenda Item No * Bolsover District Council Executive 2nd November 2015 Annual Letter from the Local Government Ombudsman 2014/15 Report of the Joint Assistant Director Customer Service and Improvement/ Customer – Standards and Complaints Officer This report is public Purpose of the Report To provide information contained within Annual Letter from the Local Government Ombudsman 2014/15. 1 Report Details The document contains an annual summary of statistics on the complaints made about the Authority for the year ending 31 March 2015. The Annual Letter 2014/15 has been appended for your information. Key points from the letter, specifically in relation to Bolsover District Council: The LGO received 13 enquiries and complaints during 2014/15, only 3 of which were subject to detailed investigations. The LGO decided 12 complaints, 2 of which were upheld and 1 not upheld. Of those which were upheld one was decided - there were as ‘Maladministration but no injustice’ some errors but they did not lead to enough injustice for the Ombudsman to pursue them further. The second decision and - the complaint will not was ‘Maladministration injustice’ be pursued further as the Council has carried out the action set out. Benchmarking information - CIPFA Nearest Neighbour When looking at close neighbouring authorities, the following is noted: Detailed Total complaints investigations received Ashfield District Council 5 23 Bassetlaw District Council 4 14 Bolsover District Council 3 13 Chesterfield District Council 3 23 Erewash District Council 0 5 Mansfield District Council 7 18 NE Derbyshire District Council 1 14
Agenda Item No * Bolsover District Council Executive 2nd November 2015 Annual Letter from the Local Government Ombudsman 2014/15 Report of the Joint Assistant Director – Customer Service and Improvement/ Customer Standards and Complaints Officer This report is public Purpose of the Report To provide information contained within Annual Letter from the Local Government Ombudsman 2014/15. 1 Report Details The document contains an annual summary of statistics on the complaints made about the Authority for the year ending 31 March 2015. The Annual Letter 2014/15 has been appended for your information. Key points from the letter, specifically in relation to Bolsover District Council: The LGO received 13 enquiries and complaints during 2014/15, only 3 of which were subject to detailed investigations. The LGO decided 12 complaints, 2 of which were upheld and 1 not upheld. Of those which were upheld one was decided as ‘Maladministration but no injustice’ - there were some errors but they did not lead to enough injustice for the Ombudsman to pursue them further. The second decision was ‘Maladministration and injustice’ - the complaint will not be pursued further as the Council has carried out the action set out. Benchmarking information - CIPFA Nearest Neighbour When looking at close neighbouring authorities, the following is noted: Detailed investigations Total complaints received Ashfield District Council 5 23 Bassetlaw District Council 4 14 Bolsover District Council 3 13 Chesterfield District Council 3 23 Erewash District Council 0 5 Mansfield District Council 7 18 NE Derbyshire District Council 1 14