Repair Description Emergency Urgent Routine Exceptions Repair (6 Repairs (4 Repair (10 hours) days) days) Electrical Faulty light fittings ▲ Faulty sockets ▲ Immersion Heaters ▲ Thermostats ▲ Aerial sockets ▲ No lighting single room ▲ No power ▲ Partial power loss ▲ Dangerous wires ▲ Security lights ▲ Faulty shower with bath ▲ Faulty shower no bath ▲ Replacement trunking ▲ Smoke alarms 6 hours if ▲ ▲ communal area Communal areas Single Communal light ▲ out All communal lights out 6 hours if ▲ ▲ sheltered Emergency lighting 6 hours if ▲ ▲ sheltered Security lights 6 hours if ▲ ▲ sheltered Door entry system 6 hours if ▲ ▲ sheltered Loose handrail ▲ No TV reception ▲ Uneven path dangerous ▲ Uneven path not ▲ dangerous Heating Total failure during ▲ winter Total failure during ▲ summer Partial Failure ▲ Radiator leaking ▲ Storage heater ▲ replacement
Repair Description Emergency Repair (6 hours) Urgent Repairs (4 days) Routine Repair (10 days) Exceptions Electrical Faulty light fittings ▲ Faulty sockets ▲ Immersion Heaters ▲ Thermostats ▲ Aerial sockets ▲ No lighting single room ▲ No power ▲ Partial power loss ▲ Dangerous wires ▲ Security lights ▲ Faulty shower with bath ▲ Faulty shower no bath ▲ Replacement trunking ▲ Smoke alarms ▲ ▲ 6 hours if communal area Communal areas Single Communal light out ▲ All communal lights out ▲ ▲ 6 hours if sheltered Emergency lighting ▲ ▲ 6 hours if sheltered Security lights ▲ ▲ 6 hours if sheltered Door entry system ▲ ▲ 6 hours if sheltered Loose handrail ▲ No TV reception ▲ Uneven path dangerous ▲ Uneven path not dangerous ▲ Heating Total failure during winter ▲ Total failure during summer ▲ Partial Failure ▲ Radiator leaking ▲ Storage heater replacement ▲