RANGE OF VARIABLES VARIABLE RANGE Client Profile Work requirements Assignment instructions Team member’s concerns Roster/shift details Formal process Monitor performance Informal process Formal process Feedback Informal process Work output Performance issues Work quality Team participation Compliance with workplace protocols Safety Customer service EVIDENCE Critical aspects of Assessment requires evidence that the candidate: Competency Maintained or improved individuals and/or team performance given a variety of possible scenario Assessed and monitored team and individual performance against set criteria Represented concerns of a team and individual to next level of management or appropriate specialist and to negotiate on their behalf Allocated duties and responsibilities, having regard to individual’s knowledge, skills and aptitude and the needs of the tasks to be performed Set and communicated performance expectations for a range of tasks and duties within the team and provided feedback to team members Resource The following resources MUST be provided: Implications Access to relevant workplace or appropriately simulated environment where assessment can take place Materials relevant to the proposed activity or task Competency in this unit may be assessed through: Methods of Written Examination Assessment Oral Questioning Portfolio Context for Competency assessment may occur in workplace or any Assessment appropriately simulated environment Assessment shall be observed while task are being undertaken whether individually or in-group
RANGE OF VARIABLES VARIABLE RANGE Work requirements Client Profile Assignment instructions Team member’s concerns Roster/shift details Monitor performance Formal process Informal process Feedback Formal process Informal process Performance issues Work output Work quality Team participation Compliance with workplace protocols Safety Customer service EVIDENCE Critical aspects of Competency Assessment requires evidence that the candidate: Maintained or improved individuals and/or team performance given a variety of possible scenario Assessed and monitored team and individual performance against set criteria Represented concerns of a team and individual to next level of management or appropriate specialist and to negotiate on their behalf Allocated duties and responsibilities, having regard to individual’s knowledge, skills and aptitude and the needs of the tasks to be performed Set and communicated performance expectations for a range of tasks and duties within the team and provided feedback to team members Resource Implications The following resources MUST be provided: Access to relevant workplace or appropriately simulated environment where assessment can take place Materials relevant to the proposed activity or task Methods of Assessment Competency in this unit may be assessed through: Written Examination Oral Questioning Portfolio Context for Assessment Competency assessment may occur in workplace or any appropriately simulated environment Assessment shall be observed while task are being undertaken whether individually or in-group