Sub-topics Methodology Summary /Assessment Resources 35 mins WHO is involved in Powerpoint Participants to discuss Powerpoint case management? who must be involved and what roles will they play Group discussion Butcher papers WHAT are their roles? Sub-topics Methodology Summary /Assessment Resources 40 mins WHAT are some Powerpoint Get participants to Powerpoint fundamental start thinking about elements of case the elements and management? relate to their own Butcher papers jurisdiction. Articulate Individual work and some suggestions (at presentation. least 3) on how/what WHAT/HOW can can be improved in case management be relation to case improved in your management. This own jurisdiction? should be individual work but if there are more than one participant from each jurisdiction, they can work together. >5 mins Conclusion: Summarise content End Review learning outcomes Check participants’ grasp by asking them to summarise. A.41 Session 28: Customer Service PowerPoint Presentation
35 mins Sub-topics Methodology Summary /Assessment Resources WHO is involved in case management? WHAT are their roles? Powerpoint Group discussion Participants to discuss who must be involved and what roles will they play Powerpoint Butcher papers 40 mins Sub-topics Methodology Summary /Assessment Resources WHAT are some fundamental elements of case management? WHAT/HOW can case management be improved in your own jurisdiction? Powerpoint Individual work and presentation. Get participants to start thinking about the elements and relate to their own jurisdiction. Articulate some suggestions (at least 3) on how/what can be improved in relation to case management. This should be individual work but if there are more than one participant from each jurisdiction, they can work together. Powerpoint Butcher papers >5 mins End Conclusion: Summarise content Review learning outcomes Check participants’ grasp by asking them to summarise. A.41 Session 28: Customer Service PowerPoint Presentation