LIHEAP ELIGIBILITY Basic Enhanced Best Practice Barriers CLIENT ADDRESS GOAL: ENSURE CLIENT ADDRESS IS VALID AND MATCHES ENERGY PROVIDER INFORMATION Strategy Applicant provides home Applicant provides home Applicant provides home • non-standardized address energy address on energy address on energy address on application • rural addresses application and address application and address and address documentation. • no systems in place documentation. documentation. Address is Address is validated with • vendor cooperation validated with vendor when vendor when possible. Use possible. data system to standardize address and check for duplicate addresses e.g. CD1P and Pitney Bowes. Initial Cost low moderate moderate - high Operational Cost low moderate low - moderate Client Impact low low low HOME ENERGY GOAL: ENSURE HOUSEHOLD HAS RESPONSIBILITY FOR HOME ENERGY OBLIGATION Strategy Applicant provides energy Applicant provides energy Applicant provides energy bill • energy vendor partnership bill or other proof and bill or other proof and or other proof and • IT systems documentation of energy documentation of energy documentation of energy • lack of current policy responsibility. responsibility. Validate responsibility. Validate • lack of funding household account with household account with • public utility policies vendor. vendor. Automated account • client cost verification as much as possible prior to payment. Initial Cost low moderate high Operational Cost low moderate moderate Client Impact moderate moderate moderate
LIHEAP ELIGIBILITY Basic Enhanced Best Practice Barriers CLIENT ADDRESS GOAL: ENSURE CLIENT ADDRESS IS VALID AND MATCHES ENERGY PROVIDER INFORMATION Strategy Applicant provides home energy address on application and address documentation. Applicant provides home energy address on application and address documentation. Address is validated with vendor when possible. Applicant provides home energy address on application and address documentation. Address is validated with vendor when possible. Use data system to standardize address and check for duplicate addresses e.g. CD1P and Pitney Bowes. • non-standardized address • rural addresses • no systems in place • vendor cooperation Initial Cost low moderate moderate - high Operational Cost low moderate low - moderate Client Impact low low low HOME ENERGY OBLIGATION GOAL: ENSURE HOUSEHOLD HAS RESPONSIBILITY FOR HOME ENERGY Strategy Applicant provides energy bill or other proof and documentation of energy responsibility. Applicant provides energy bill or other proof and documentation of energy responsibility. Validate household account with vendor. Applicant provides energy bill or other proof and documentation of energy responsibility. Validate household account with vendor. Automated account verification as much as possible prior to payment. • energy vendor partnership • IT systems • lack of current policy • lack of funding • public utility policies • client cost Initial Cost low moderate high Operational Cost low moderate moderate Client Impact moderate moderate moderate