When acting as Lower Bay Technician, (LBT) Complete computer based training and hands on proficiency exam for Lower Bay Technician duties Assists with report on conditions Drain oil and replace oil filter Check and fill all gearboxes Lubricate chassis Perform ancillary services J-Team Service Standards+ (JTSS+) Adherence: Meets J-Team Service Standards+ with no quality defects Delivers Signature Service Oil Change dialogue accurately Perform thorough vehicle inspection (Report on Conditions) in accordance to company policies and procedures Executes the JTSS call and response system properly Effectively maintain the store image in accordance with company site standards and presentation Certified in at least 3 ancillary services Health, Safety, Security, Environmental (HSSE) Ensures customer safety Wears required Personal Protective Equipment Knows store evacuation plan as well as additional safety countermeasures Qualifications and Skills: High School Diploma/GED required is required Valid driver’s licence Excellent written and oral communication skills Exceptional customer service and customer relations skills are essential Ability to speak effectively with customers and employees Ability to provide appropriate technical communication to customers Ability to practice fairness and diplomacy as well as the ability to problem solve is essential Ability to work in a professional, fast-paced environment Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to perform simple math calculations 100% certified completion of required computer based training for the Courtesy Technician (CT), Upper Bay Technician (UBT), and/or Lower Bay Technician (LBT) modules Physical dexterity skills are required While performing the duties of this job the employee is regularly required to stand; walk; use hands and fingers, handle, or feel; reach with hands and arms; work in awkward positions; transfer oneself from one work level to another; and move materials from one height to another The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl
When acting as Lower Bay Technician, (LBT) Complete computer based training and hands on proficiency exam for Lower Bay Technician duties Assists with report on conditions Drain oil and replace oil filter Check and fill all gearboxes Lubricate chassis Perform ancillary services J-Team Service Standards+ (JTSS+) Adherence: Meets J-Team Service Standards+ with no quality defects Delivers Signature Service Oil Change dialogue accurately Perform thorough vehicle inspection (Report on Conditions) in accordance to company policies and procedures Executes the JTSS call and response system properly Effectively maintain the store image in accordance with company site standards and presentation Certified in at least 3 ancillary services Health, Safety, Security, Environmental (HSSE) Ensures customer safety Wears required Personal Protective Equipment Knows store evacuation plan as well as additional safety countermeasures Qualifications and Skills: High School Diploma/GED required Valid driver’s licence is required Excellent written and oral communication skills Exceptional customer service and customer relations skills are essential Ability to speak effectively with customers and employees Ability to provide appropriate technical communication to customers Ability to practice fairness and diplomacy as well as the ability to problem solve is essential Ability to work in a professional, fast-paced environment Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to perform simple math calculations 100% certified completion of required computer based training for the Courtesy Technician (CT), Upper Bay Technician (UBT), and/or Lower Bay Technician (LBT) modules Physical dexterity skills are required While performing the duties of this job the employee is regularly required to stand; walk; use hands and fingers, handle, or feel; reach with hands and arms; work in awkward positions; transfer oneself from one work level to another; and move materials from one height to another The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl