London Primary Care Quality Academy - Proposition Securing better value for citizens, reducing demand, and designing services fit for changing health needs. Executive Summary At the heart of primary care lies the collaborative relationship between local people and primary care professionals who understand the context of their community. This is where the the over-stretched primary care system lies in enabling ‘solution’ to – this core relationship to bring the capabilities of both into improving health. Using collaborative change practices, underpinned by data the Primary Care Quality Academy supports practices that increase satisfaction, reduce demand, and secure capacity to adapt to changing health needs. primary care is operating under considerable pressure. At a time of London’s financial constraint across the health and social care system it faces increasing demand, increasing complexity of case load, rising expectations from commissioners and patients and a need to transform and diversify its skill mix and range of services. The Five Year Forward view sets out a new vision of extended primary care with better access, coordinated care, personalised proactive care and new models of care with practices coming together to work at scale and provide population health to larger communities. Strategic Transformation Plans set out how defined geographies of services will work together delivering better quality, efficient and joined up health and social care. For the STPs the role of primary care in these plans cannot be underestimated. In order to deliver this transformation there will need to be a step change in the capacity and capability of primary care to lead and deliver the transformation required, in particular reducing demand. The Primary Care Academy sets out an approach to equip key staff with the leadership, organisational development, collaborative support and quality improvement skills, which these changes will require. The London Primary Care Quality Academy Overview Across London there are varying levels of support and development for primary care and for reducing demand. Across the UK there are examples of new models of primary care emerging. Primary care is struggling to provide the level of quality and access that is required. Where primary care has revolutionised how it organises there have been significant gains in terms of reduced demand, population health outcomes, better service quality, work-life balance for professionals, and better value (being able to deliver high quality primary care within budget). The London Primary Care Quality Academy is seeking to catalyse this across London.
London Primary Care Quality Academy - Proposition Securing better value for citizens, reducing demand, and designing services fit for changing health needs. Executive Summary At the heart of primary care lies the collaborative relationship between local people and primary care professionals who understand the context of their community. This is where the ‘solution’ to the over-stretched primary care system lies – in enabling this core relationship to bring the capabilities of both into improving health. Using collaborative change practices, underpinned by data the Primary Care Quality Academy supports practices that increase satisfaction, reduce demand, and secure capacity to adapt to changing health needs. London’s primary care is operating under considerable pressure. At a time of financial constraint across the health and social care system it faces increasing demand, increasing complexity of case load, rising expectations from commissioners and patients and a need to transform and diversify its skill mix and range of services. The Five Year Forward view sets out a new vision of extended primary care with better access, coordinated care, personalised proactive care and new models of care with practices coming together to work at scale and provide population health to larger communities. Strategic Transformation Plans set out how defined geographies of services will work together delivering better quality, efficient and joined up health and social care. For the STPs the role of primary care in these plans cannot be underestimated. In order to deliver this transformation there will need to be a step change in the capacity and capability of primary care to lead and deliver the transformation required, in particular reducing demand. The Primary Care Academy sets out an approach to equip key staff with the leadership, organisational development, collaborative support and quality improvement skills, which these changes will require. The London Primary Care Quality Academy Overview Across London there are varying levels of support and development for primary care and for reducing demand. Across the UK there are examples of new models of primary care emerging. Primary care is struggling to provide the level of quality and access that is required. Where primary care has revolutionised how it organises there have been significant gains in terms of reduced demand, population health outcomes, better service quality, work-life balance for professionals, and better value (being able to deliver high quality primary care within budget). The London Primary Care Quality Academy is seeking to catalyse this across London.