It took too long to install the software (6 responses). The pharmacy didn’t receive information about the program in general (6 responses). It was too difficult/complicated to install the software (6 responses). The pharmacy had trouble with the digital signature/submitting the SmartForm online (5 responses). Close to half the responses under these top ten reasons (48%) concerned an IT related issue. Of the 163 responses in total, 83 (51%) specifically related to IT issues, while other responses may or may not reflect IT issues (for example, the 30 responses where the pharmacist indicated that pharmacy was too busy or the program takes too long to set ‘the up and/ or implement’). Other reasons are provided in Table 7.7. Non-computer related reasons for not providing MedsCheck and Diabetes MedsCheck services under the pilot program Reason Number of responses The pharmacy was too busy/the program takes 30 too long to set up/implement Not enough staff/staff turnover too high 20 No computer/consultation area available 7 Didn’t receive enough/clear information about 6 the program in general Other 4 Difficult to recruit patients 4 Already providing several HMRs would 2 preclude several customers from MedsCheck services Moving stores/selling stores 2 Too much paperwork 2 Had trouble filling out forms 1 Confusing/incorrect information provided 1 Didn’t receive CD 1 Barriers to service provision the point in the service — delivery chain at which pharmacies stopped Pharmacists who had not provided a MedsCheck or Diabetes MedsCheck service (N=83) or did not know if pharmacy had provided either service (N=2) were asked where their pharmacy currently up to” in implementing service delivery processes, or at which point “is in the implementation process they not to proceed”. The implementation process “decided for successful service delivery was broken down into six steps and pharmacists’ progression through those steps was mapped. The six steps were: Step 1: Received the Pilot Resource CD with the MedsCheck program software; Step 2: Successfully located the pharmacy’s existing AUSkey/attained a new AUSkey;
It took too long to install the software (6 responses). The pharmacy didn’t receive information about the program in general (6 responses). It was too difficult/complicated to install the software (6 responses). The pharmacy had trouble with the digital signature/submitting the SmartForm online (5 responses). Close to half the responses under these top ten reasons (48%) concerned an IT related issue. Of the 163 responses in total, 83 (51%) specifically related to IT issues, while other responses may or may not reflect IT issues (for example, the 30 responses where the pharmacist indicated that ‘the pharmacy was too busy or the program takes too long to set up and/ or implement’). Other reasons are provided in Table 7.7. Non-computer related reasons for not providing MedsCheck and Diabetes MedsCheck services under the pilot program Reason Number of responses The pharmacy was too busy/the program takes too long to set up/implement 30 Not enough staff/staff turnover too high 20 No computer/consultation area available 7 Didn’t receive enough/clear information about the program in general 6 Other 4 Difficult to recruit patients 4 Already providing several HMRs would preclude several customers from MedsCheck services 2 Moving stores/selling stores 2 Too much paperwork 2 Had trouble filling out forms 1 Confusing/incorrect information provided 1 Didn’t receive CD 1 Barriers to service provision — the point in the service delivery chain at which pharmacies stopped Pharmacists who had not provided a MedsCheck or Diabetes MedsCheck service (N=83) or did not know if pharmacy had provided either service (N=2) were asked where their pharmacy “is currently up to” in implementing service delivery processes, or at which point in the implementation process they “decided not to proceed”. The implementation process for successful service delivery was broken down into six steps and pharmacists’ progression through those steps was mapped. The six steps were: Step 1: Received the Pilot Resource CD with the MedsCheck program software; Step 2: Successfully located the pharmacy’s existing AUSkey/attained a new AUSkey;