Trade EBACB VET (DVOP) EBACK H-2A EBFLC Each OET organizational structure shall post and use the Language Interpretation Poster when in contact with LEP customers to allow them to select the appropriate language. This document can be found in the Translated Documents section on the Team of Experts section of the Kentucky Career Center homepage. Use of Bilingual Staff: OET staff are urged to use professional translation services whenever possible to assure the highest level of support to our customers. In an emergency situation, staff can be used to provide immediate translation until other arrangements can be made. Each non-OET owned entity, including but not limited to Local Workforce Investment Areas and all subgrantees and contractors, must have a written policy in place to address operating procedures and methods to deliver services for oral language assistance to all customers. Unacceptable Practices: Organizational structures should not use family members or friends to interpret, unless all other options have been exhausted. Minor children should never be used to interpret, unless it is an emergency situation and no other viable choices exist. Translation of Written Materials: OET and its partners are responsible for identifying their vital documents. To assist in this process, a folder has been created on the Team of Experts site containing frequently used documents that have previously been translated. For documents in need of translation, staff should contact the OET State EO Officer for assistance. Vital documents include, but are not limited to, the following for any service, benefit, program, or administrative organizational structure provided by or contracted with OET: Applications; Recertification or renewal applications; Documents that require a response; Letters or other written documents that contain information regarding participation in a program; Notices of eligibility criteria, authorization or denial, applicant or participant rights, benefit or service changes, hearings, and actions affecting parental custody or child support;
Trade EBACB VET (DVOP) EBACK H-2A EBFLC Each OET organizational structure shall post and use the Language Interpretation Poster when in contact with LEP customers to allow them to select the appropriate language. This document can be found in the Translated Documents section on the Team of Experts section of the Kentucky Career Center homepage. Use of Bilingual Staff: OET staff are urged to use professional translation services whenever possible to assure the highest level of support to our customers. In an emergency situation, staff can be used to provide immediate translation until other arrangements can be made. Each non-OET owned entity, including but not limited to Local Workforce Investment Areas and all subgrantees and contractors, must have a written policy in place to address operating procedures and methods to deliver services for oral language assistance to all customers. Unacceptable Practices: Organizational structures should not use family members or friends to interpret, unless all other options have been exhausted. Minor children should never be used to interpret, unless it is an emergency situation and no other viable choices exist. Translation of Written Materials: OET and its partners are responsible for identifying their vital documents. To assist in this process, a folder has been created on the Team of Experts site containing frequently used documents that have previously been translated. For documents in need of translation, staff should contact the OET State EO Officer for assistance. Vital documents include, but are not limited to, the following for any service, benefit, program, or administrative organizational structure provided by or contracted with OET: Applications; Recertification or renewal applications; Documents that require a response; Letters or other written documents that contain information regarding participation in a program; Notices of eligibility criteria, authorization or denial, applicant or participant rights, benefit or service changes, hearings, and actions affecting parental custody or child support;