Where services or facilities for disabled customers at our stations are altered or removed provide reasonable replacement services or facilities that are accessible. we’ll We have written procedures for our station and onboard staff to follow in the event of an emergency which deal specifically with the arrangements for dealing with disabled customers. 10 Station accessibility information The present position regarding access at our own stations can be found in the Appendix of this document. All stations we manage have Secure Stations Accreditation, awarded by the Department for Transport. STATION FACILITIES AT STATIONS MANAGED BY NETWORK RAIL All the stations we operate are staffed during the times when trains are calling, have Customer Information Screens and Public-Address systems, seating, hearing loops within booking offices, and meeting points. They all have a taxi rank, and an accessible set down area. Station Step free Step free Low level Number of waiting Refreshment facility Wheelchair Car park Blue Badge access access note ticket rooms accessible toilet spaces car park counter spaces Seating in main 322 Car park London Lifts to all concourse mezzanine Four in main shared with Full Yes Yes 12 Cross platforms floor has lift access concourse London St King’s – (covered) Pancras Lifts to all Leeds Full Yes 2 Yes Platform 1 796 14 platforms Edinburgh Lifts to all Full Yes 5 Yes All platforms 276 16 Waverley platforms Lifts to all Glasgow Central Part Yes 2 Yes Platform 1 101 6 platforms STATION FACILITIES AT STATIONS MANAGED BY LONDON NORTH EASTERN RAILWAY (LNER) All the stations we operate are staffed during the times when trains are calling, have Customer Information Screens and Public-Address systems, seating, hearing loops within booking offices, and meeting points. They all have a taxi rank, and an accessible set down area. Station Step Step free access note Low level Number Refreshment Wheelchair Car park Blue Designated meeting points free ticket of waiting facility accessible spaces Badge at LNER stations access counter rooms toilet car park spaces Customer Information Point, Peterborough Full Lifts to all platforms Yes 6 Yes All platforms 1186 28 main concourse
Where services or facilities for disabled customers at our stations are altered or removed we’ll provide reasonable replacement services or facilities that are accessible. We have written procedures for our station and onboard staff to follow in the event of an emergency which deal specifically with the arrangements for dealing with disabled customers. 10 Station accessibility information The present position regarding access at our own stations can be found in the Appendix of this document. All stations we manage have Secure Stations Accreditation, awarded by the Department for Transport. STATION FACILITIES AT STATIONS MANAGED BY NETWORK RAIL All the stations we operate are staffed during the times when trains are calling, have Customer Information Screens and Public-Address systems, seating, hearing loops within booking offices, and meeting points. They all have a taxi rank, and an accessible set down area. Station Step free access Step free access note Low level ticket counter Number of waiting rooms Refreshment facility Wheelchair accessible toilet Car park spaces Blue Badge car park spaces London King’s Cross Full Lifts to all platforms Yes Seating in main concourse mezzanine floor – has lift access (covered) Yes Four in main concourse 322 Car park shared with London St Pancras 12 Leeds Full Lifts to all platforms Yes 2 Yes Platform 1 796 14 Edinburgh Waverley Full Lifts to all platforms Yes 5 Yes All platforms 276 16 Glasgow Central Part Lifts to all platforms Yes 2 Yes Platform 1 101 6 STATION FACILITIES AT STATIONS MANAGED BY LONDON NORTH EASTERN RAILWAY (LNER) All the stations we operate are staffed during the times when trains are calling, have Customer Information Screens and Public-Address systems, seating, hearing loops within booking offices, and meeting points. They all have a taxi rank, and an accessible set down area. Station Step free access Step free access note Low level ticket counter Number of waiting rooms Refreshment facility Wheelchair accessible toilet Car park spaces Blue Badge car park spaces Designated meeting points at LNER stations Peterborough Full Lifts to all platforms Yes 6 Yes All platforms 1186 28 Customer Information Point, main concourse