19. Increase in information availability and technological change increases the importance of a (p. 9) manager's role in training. TRUE Difficulty: Medium 20. The problems women and minorities have faced in winning promotions to senior management (p. 10) positions gave rise to the term glass ceiling. TRUE Difficulty: Easy 21. People with differing physical abilities are also included in defining diversity in the workforce. (p. 11) TRUE Difficulty: Easy 22. Increased organizational factionalism requires an increase in the amount of time to deal with (p. 12) special-interest and advocacy groups. TRUE Difficulty: Medium 23. Professional managers work for businesses, but they do not own them. (p. 12) TRUE Difficulty: Easy
19. (p. 9) Increase in information availability and technological change increases the importance of a manager's role in training. TRUE Difficulty: Medium 20. (p. 10) The problems women and minorities have faced in winning promotions to senior management positions gave rise to the term glass ceiling. TRUE Difficulty: Easy 21. (p. 11) People with differing physical abilities are also included in defining diversity in the workforce. TRUE Difficulty: Easy 22. (p. 12) Increased organizational factionalism requires an increase in the amount of time to deal with special-interest and advocacy groups. TRUE Difficulty: Medium 23. (p. 12) Professional managers work for businesses, but they do not own them. TRUE Difficulty: Easy