Windows 7 Customer Solution Case Study Importer Boosts Productivity, Reduces Calls by 70 Percent with Operating System “With Windows 7, we can provide the reliable Overview Country or Region: United States connectivity and high-performing, secure environment Industry: Manufacturing—distribution that our sales force needs to be productive. and services; Specialty retailing Administration is now much easier for our IT staff.” Customer Profile Kobrand Corporation, based in Dean Ubriaco, Director of Operations and Information Technology, Kobrand Corporation Westchester County, New York, imports Kobrand Corporation attributes its success not only to its and distributes premium wines and spirits from around the world. It has premium wines and spirits, but also to an effective sales force. about 175 employees. However, the importer’s highly mobile team was having remote Business Situation access issues and could not readily get the files it needed, Kobrand needed to improve remote computer capacity and performance were lacking, and it was access and computer performance for its mobile sales force and make it easier for hard for staff to maintain the desktop environment. By IT staff to manage the desktop upgrading to the 64-bit version of Windows 7 Enterprise, environment. Kobrand virtually eliminated connectivity issues and boosted Solution sales force productivity. The IT group has greater ability now to Kobrand initiated a companywide rollout of the Windows 7 Enterprise operating implement Group Policy settings on companywide devices and, system and Microsoft Application by using Microsoft Application Virtualization, it sped and Virtualization. simplified its upgrade to Microsoft Office 2010. Kobrand reports Benefits an 80 percent reduction in malicious software incidents, 70 Boosted sales force connectivity, productivity percent fewer help-desk calls, and employees who are much Improved IT administration, sped more satisfied with IT services. application upgrade Reduced help-desk calls by 70 percent, malware infections by 80 percent
Windows 7 Customer Solution Case Study Importer Boosts Productivity, Reduces Calls by 70 Percent with Operating System Overview Country or Region: United States Industry: Manufacturing—distribution and services; Specialty retailing Customer Profile Kobrand Corporation, based in Westchester County, New York, imports and distributes premium wines and spirits from around the world. It has about 175 employees. Business Situation Kobrand needed to improve remote access and computer performance for its mobile sales force and make it easier for IT staff to manage the desktop environment. Solution Kobrand initiated a companywide rollout of the Windows 7 Enterprise operating system and Microsoft Application Virtualization. Benefits Boosted sales force connectivity, productivity Improved IT administration, sped application upgrade Reduced help-desk calls by 70 percent, malware infections by 80 percent “With Windows 7, we can provide the reliable connectivity and high-performing, secure environment that our sales force needs to be productive. Administration is now much easier for our IT staff.” Dean Ubriaco, Director of Operations and Information Technology, Kobrand Corporation Kobrand Corporation attributes its success not only to its premium wines and spirits, but also to an effective sales force. However, the importer’s highly mobile team was having remote access issues and could not readily get the files it needed, computer capacity and performance were lacking, and it was hard for staff to maintain the desktop environment. By upgrading to the 64-bit version of Windows 7 Enterprise, Kobrand virtually eliminated connectivity issues and boosted sales force productivity. The IT group has greater ability now to implement Group Policy settings on companywide devices and, by using Microsoft Application Virtualization, it sped and simplified its upgrade to Microsoft Office 2010. Kobrand reports an 80 percent reduction in malicious software incidents, 70 percent fewer help-desk calls, and employees who are much more satisfied with IT services.