regular supervision and training mandatory or optional reviews and spot checks controls of various kinds including cost controls or formal control procedures such as the Systematic Technical Accuracy Review (STAR) program, and special focused quality improvement reviews. b. STAR STAR is the Veterans national program for Benefits Administration’s (VBA) measuring compensation claims processing accuracy. STAR includes review of work in two areas claims that usually require a rating decision, and claims that generally do not require a rating decision. STAR results are generated for all of and Note: VBA’s regional offices (ROs) are included in both the and the station’s RO Director’s Performance Dashboards. The quality review system is intended to assist managers in monitoring the c. Quality Review and the level of service to claimants. This system requires that quality observations VSC and reviews be performed on a continuing basis in all areas of Veterans Service Center (VSC) operations. The quality review system does not require that evaluations encompass Note: every work team within the VSC. Subchapter II. Systematic Technical Accuracy Review (STAR) Methodology 3.02 Quality Review Sampling This topic describes the quality review sampling procedures, including Introduction selection procedures annual sample sizes rating end product (EP) review, and authorization EP review.
regular supervision and training mandatory or optional reviews and spot checks controls of various kinds including cost controls or formal control procedures such as the Systematic Technical Accuracy Review (STAR) program, and special focused quality improvement reviews. b. STAR STAR is the Veterans Benefits Administration’s (VBA) national program for measuring compensation claims processing accuracy. STAR includes review of work in two areas claims that usually require a rating decision, and claims that generally do not require a rating decision. Note: STAR results are generated for all of VBA’s regional offices (ROs) and are included in both the station’s and the RO Director’s Performance Dashboards. c. Quality Review and the VSC The quality review system is intended to assist managers in monitoring the level of service to claimants. This system requires that quality observations and reviews be performed on a continuing basis in all areas of Veterans Service Center (VSC) operations. Note: The quality review system does not require that evaluations encompass every work team within the VSC. Subchapter II. Systematic Technical Accuracy Review (STAR) Methodology 3.02 Quality Review Sampling Introduction This topic describes the quality review sampling procedures, including selection procedures annual sample sizes rating end product (EP) review, and authorization EP review.