20 mins WHO are the Powerpoint Participants to work in Powerpoint customers and what groups and identify are their needs? customers and their Group presentation Whiteboard needs based on different scenarios Sub-topics Methodology Summary /Assessment Resources 20 mins WHAT are the Powerpoint Participants to work Powerpoint general perceptions individual or in group of the customers (with other Individual work and Butcher papers about the court participants of same presentation service? jurisdiction) and identify shortcomings in customer service in Identify WHAT are their own jurisdiction some of the and come up with shortcomings of suggestions on how to customer service in improve them your jurisdiction and suggest ways to improve them >5 mins Conclusion: Summarise content End Review learning outcomes Check participants’ grasp by asking them to summarise.
20 mins WHO are the customers and what are their needs? Powerpoint Group presentation Participants to work in groups and identify customers and their needs based on different scenarios Powerpoint Whiteboard 20 mins Sub-topics Methodology Summary /Assessment Resources WHAT are the general perceptions of the customers about the court service? Identify WHAT are some of the shortcomings of customer service in your jurisdiction and suggest ways to improve them Powerpoint Individual work and presentation Participants to work individual or in group (with other participants of same jurisdiction) and identify shortcomings in customer service in their own jurisdiction and come up with suggestions on how to improve them Powerpoint Butcher papers >5 mins End Conclusion: Summarise content Review learning outcomes Check participants’ grasp by asking them to summarise.