S SO Review customer services data collection Policy Officer Equality + A GR methods to ensure relevant equality Welsh Language 31 April 2013 information being collected D M & CP Customer Service Lead R P & M COMPLETED Officer R&B W S SO Utilise research and statistical sources, e.g. Policy Officer Equality + A GR Census 2011 (available from July 2012) to Welsh Language 32 help build a better picture of equality D M & CP September 2013 Improvement + Democracy R P & M COMPLETED R&B W S SO Develop and promote standardised equality Policy Officer Equality + A GR questions for use on questionnaires, Language 33 July 2013 consultations and engagement activity D M & CP Partnership + Engagement R P & M COMPLETED R&B W S SO A GR 34 2012 - 16 Work in partnership with other listed public D M & CP bodies to engage hard-to-engage citizens. R P & M
31 Review customer services data collection methods to ensure relevant equality information being collected COMPLETED April 2013 Policy Officer Equality + Welsh Language Customer Service Lead Officer S SO A GR D M & CP R P & M R&B W 32 Utilise research and statistical sources, e.g. Census 2011 (available from July 2012) to help build a better picture of equality COMPLETED September 2013 Policy Officer Equality + Welsh Language Improvement + Democracy S SO A GR D M & CP R P & M R&B W 33 Develop and promote standardised equality questions for use on questionnaires, consultations and engagement activity COMPLETED July 2013 Policy Officer Equality + Language Partnership + Engagement S SO A GR D M & CP R P & M R&B W 34 Work in partnership with other listed public bodies to engage hard-to-engage citizens. 2012 - 16 S SO A GR D M & CP R P & M