Complete relevant work related documents Participate in workplace Participate in workplace communication meetings and discussions Describe team role and scope Identify own role and Work in team responsibility within environment team Work as a team member Deliver services to customers Respond to customer complaints Interact with customers Document the services delivered to customers Identify customers' special requirements Segment the market Determine products and Promote services' value programs and proposition services Develop marketing plan Implement marketing plan Study/select appropriate technology Apply relevant Use relevant technology technologies Maintain/enhance relevant technology ELECTIVE COMPETENCIES Frequency Criticality Level of of Unit of to Job Competence Elements Utilization Competency 1 2 3 0 1 2 3 4 1 2 3 Plan and prepare for Perform computer task to be undertaken operations Input data into computer
Participate in workplace communication Complete relevant work related documents Participate in workplace meetings and discussions Work in team environment Describe team role and scope Identify own role and responsibility within team Work as a team member Interact with customers Deliver services to customers Respond to customer complaints Document the services delivered to customers Identify customers' special requirements Promote programs and services Segment the market Determine products and services' value proposition Develop marketing plan Implement marketing plan Use relevant technologies Study/select appropriate technology Apply relevant technology Maintain/enhance relevant technology ELECTIVE COMPETENCIES Unit of Competency Elements Criticality to Job Level of Competence Frequency of Utilization 1 2 3 0 1 2 3 4 1 2 3 Perform computer operations Plan and prepare for task to be undertaken Input data into computer