Timely Total Report number of Average time to number of Generation One reports 120 $250 for every second TI-04 generate a report, One Month reports (>=1,000,000 generated in Seconds above the Service Level in seconds. generated Records in the required the Report) time frame. The KPI Report shall be submitted Timely no later than the 10th Submission 10th business day One Not business $200 for every day past TI-05 One Month Not Applicable of Monthly of the month Applicable day of the the due date KPI Report covering the month previous calendar month Respond: The TSI calls/texts the assigned 60 contact at the minutes The TSI Bridge June – Timely Respond to September $100 for 15 Maintenance Notification of a Not TI-06 Notification: Each Occurrence Not Applicable Not Applicable minutes past required Response Priority One issue Applicable – An alert or 120 time Priority One within a required alarm minutes time frame generated by October - the NTCS or a May phone or email from Bridge personnel
TI-04 Timely Report Generation (>=1,000,000 Records in the Report) Average time to generate a report, in seconds. One One Month number of reports generated Total number of reports generated in the required time frame. 120 Seconds $250 for every second above the Service Level TI-05 Timely Submission of Monthly KPI Report The KPI Report shall be submitted no later than the 10th business day of the month covering the previous calendar month One One Month Not Applicable Not Applicable 10th business day of the month $200 for every day past the due date TI-06 Timely Maintenance Response – Priority One The TSI Respond to Notification of a Priority One issue within a required time frame Respond: The TSI calls/texts the assigned contact at the Bridge Notification: An alert or alarm generated by the NTCS or a phone or email from Bridge personnel Each Occurrence Not Applicable Not Applicable Not Applicable 60 minutes June – September 120 minutes October - May $100 for 15 minutes past required time