6. Expand the use of technology to a.)Develop use of social media to reduce barriers and increase service improve communications with access clients and community b.)Monitor and advance the use of e-health initiatives such as OTN home based care c) Implement PS Suites Software to replace existing Nightingale d) Develop and implement public website 7. Continue to develop and promote service and a.)Complete regular community client program improvements and efficiencies through satisfaction and client experience surveys quality processes b.) Gather knowledge acquired in client satisfaction surveys to identify ways to improve care and service c.)Refresh and Use marketing materials at community events and screening clinics d) Implement regular QIP team meetings e) Establish process to share satisfaction results more broadly 8. Continue to provide resources to Board of a) Provide in depth board orientation to Directors for development as a governance leader members. using a generative, strategic and fiduciary b) Provide clarity around structure and governance framework. processes. c) Ensure best use of time through meeting structure d) Seek resource to provide a one day retreat for all Board Members on generative insight and thinking. II. Proactively Manage Growth and Sustainability A. Strategic Objectives B. Internal Activities 1. Work with partners to introduce and support relationships by inviting existing a.)Develop system changes that strengthen services to be and potential partners to dialogue at the Board more client focused, better integrated and level tailored to the needs of people in Northwestern b.)Explore the most timely and cost effective Ontario method to relocate the current facility to a more centrally accessible location and with a rent that does not exceed NW LHIN approved funding location c)Plan and monitor service growth and/or realignment within the NW LHIN Blueprint d) Engage in Health Links initiative e) Actively participate on Dryden Integrated Health Care Organization Model f) Participate as a member in the Regional Seniors Steering Committee 2. Embed value for money into our program and a.)Define core services and align resources to service plan respond to the changing needs of clients and our community(ies) b.)Engage clients and communities in system planning and design
6. Expand the use of technology to reduce barriers and increase service access a.)Develop use of social media to improve communications with clients and community b.)Monitor and advance the use of e-health initiatives such as OTN home based care c) Implement PS Suites Software to replace existing Nightingale d) Develop and implement public website 7. Continue to develop and promote service and program improvements and efficiencies through quality processes a.)Complete regular community client satisfaction and client experience surveys b.) Gather knowledge acquired in client satisfaction surveys to identify ways to improve care and service c.)Refresh and Use marketing materials at community events and screening clinics d) Implement regular QIP team meetings e) Establish process to share satisfaction results more broadly 8. Continue to provide resources to Board of Directors for development as a governance leader using a generative, strategic and fiduciary governance framework. a) Provide in depth board orientation to members. b) Provide clarity around structure and processes. c) Ensure best use of time through meeting structure d) Seek resource to provide a one day retreat for all Board Members on generative insight and thinking. II. Proactively Manage Growth and Sustainability A. Strategic Objectives B. Internal Activities 1. Work with partners to introduce and support system changes that strengthen services to be more client focused, better integrated and tailored to the needs of people in Northwestern Ontario a.)Develop relationships by inviting existing and potential partners to dialogue at the Board level b.)Explore the most timely and cost effective method to relocate the current facility to a more centrally accessible location and with a rent that does not exceed NW LHIN approved funding location c)Plan and monitor service growth and/or realignment within the NW LHIN Blueprint d) Engage in Health Links initiative e) Actively participate on Dryden Integrated Health Care Organization Model f) Participate as a member in the Regional Seniors Steering Committee 2. Embed value for money into our program and service plan a.)Define core services and align resources to respond to the changing needs of clients and our community(ies) b.)Engage clients and communities in system planning and design