Sharon McKinley Karriem 323 S. Jefferson Davis Pkwy, New Orleans, LA 70119 (504) 609-6522 SUMMARY Seeking a position in an organization where my skills acquired through training, experience and education may be utilized for the benefit of that organization. Dedicated and focused Administrative Assistant who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. HIGHLIGHTS Microsoft Office proficiency Professional and mature • • Excel spreadsheets Strong problem solver • • Meticulous attention to detail Self-starter • • Self-directed Resourceful • • ACCOMPLISHMENTS Received recognition as Employee of the Year for Sewerage & Water Board’s Personnel Department EXPERIENCE HRI Lodging 06/11/2016 to Present Guest Service Agent (Cornstalk Hotel) Answer telephone calls from guests seeking to make or cancel hotel reservations via inroad system. Welcome arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Answer guest requests for assistance and coordinate with housekeeping staff and management to fulfill guest requirements. Also deal with irate guests and find ways to resolve issues to the guest's satisfaction. Create schedule for approval by management for GSAs, housekeepers and security Also serve as concierges, assisting guests with transportation, restaurant or entertainment reservations, and providing other information about the city. Responsible for bookkeeping duties, including maintaining a cash drawer. Southern University at New Orleans 11/18/2013 to 07/29/16 Administrative Assistant III Handle all calls and inquiries from students, Faculty and the Administration. Help coordinate schedules for each semester. Type correspondence for the Chair of the Department of Social Sciences. Book flight and hotel accommodations for the Chair and Faculty. Reserve venues for Conferences Prepare requisitions for payments Payroll submission for Faculty Collect Midterm and Final grades to send to for Monthly Departmental meetings Registrar’s office. Minutes Catholic Charities Food for Families 09/2011 to 11/15/2013 Clerk Input food distribution and issuance per site into system. Secure signatures for food issued to participants. • • • Run reports showing issuance for submission to the State. Mt Hermon Baptist Church
Sharon McKinley Karriem 323 S. Jefferson Davis Pkwy, New Orleans, LA 70119 (504) 609-6522 SUMMARY Seeking a position in an organization where my skills acquired through training, experience and education may be utilized for the benefit of that organization. Dedicated and focused Administrative Assistant who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. HIGHLIGHTS • Microsoft Office proficiency • Professional and mature • Excel spreadsheets • Strong problem solver • Meticulous attention to detail • Self-starter • Self-directed • Resourceful ACCOMPLISHMENTS Received recognition as Employee of the Year for Sewerage & Water Board’s Personnel Department EXPERIENCE HRI Lodging Guest Service Agent (Cornstalk Hotel) 06/11/2016 to Present Answer telephone calls from guests seeking to make or cancel hotel reservations via inroad system. Welcome arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Answer guest requests for assistance and coordinate with housekeeping staff and management to fulfill guest requirements. Also deal with irate guests and find ways to resolve issues to the guest's satisfaction. Create schedule for approval by management for GSAs, housekeepers and security Also serve as concierges, assisting guests with transportation, restaurant or entertainment reservations, and providing other information about the city. Responsible for bookkeeping duties, including maintaining a cash drawer. Southern University at New Orleans Administrative Assistant III 11/18/2013 to 07/29/16 Handle all calls and inquiries from students, Faculty and the Administration. Help coordinate schedules for each semester. Type correspondence for the Chair of the Department of Social Sciences. Book flight and hotel accommodations for the Chair and Faculty. Reserve venues for Conferences Prepare requisitions for payments Payroll submission for Faculty Collect Midterm and Final grades to send to Registrar’s office. Minutes for Monthly Departmental meetings Catholic Charities Food for Families Clerk 09/2011 to 11/15/2013 • Input food distribution and issuance per site into system. • Secure signatures for food issued to participants. • Run reports showing issuance for submission to the State. Mt Hermon Baptist Church