services on a voluntary basis. The key principles of providing quality, client-centered counseling include: 1) establish and maintain rapport with the client, 2) assess the client’s needs and personalize discussions accordingly, 3) work with the client interactively to establish a plan, 4) provide information that can be understood and retained by the client, and 5) confirm client understanding. These principles are useful when developing counseling protocols that ensure voluntary participation. (See Appendix C for additional detail). Quality Assessment: 1. Observation of counseling process, including I&E material provided, at service demonstrates that the five principles of quality counseling are utilized when providing family planning services. A client’s acceptance of family Delegate should institutionalize administrative planning services must not be a procedures (e.g., training, clinical protocols, and prerequisite to eligibility for, or consent forms) to ensure clients’ receipt of family receipt of, any other services, planning services is not used as a prerequisite to receipt assistance from, or participation in of other services from the service site. any other program that is offered 1. Delegate Policies by the grantee or sub-recipient Evidence that this requirement has been met includes: (Section 1007, PHS Act; 42 CFR The delegate has a written policy that prohibits 59.5 (a)(2)). their service sites, and any sub-vendor service sites from making the acceptance of family 2. Staff Training planning services a prerequisite to the receipt of any other services. Documentation (e.g., staff circulars, training curriculum) indicates staff has been informed at least once during their period of employment 3. Service Site Policies that a client’s receipt of family planning services may not be used as a prerequisite to
services on a voluntary basis. The key principles of providing quality, client-centered counseling include: 1) establish and maintain rapport with the client, 2) assess the client’s needs and personalize discussions accordingly, 3) work with the client interactively to establish a plan, 4) provide information that can be understood and retained by the client, and 5) confirm client understanding. These principles are useful when developing counseling protocols that ensure voluntary participation. (See Appendix C for additional detail). Quality Assessment: 1. Observation of counseling process, including I&E material provided, at service demonstrates that the five principles of quality counseling are utilized when providing family planning services. A client’s acceptance of family planning services must not be a prerequisite to eligibility for, or receipt of, any other services, assistance from, or participation in any other program that is offered by the grantee or sub-recipient (Section 1007, PHS Act; 42 CFR 59.5 (a)(2)). Delegate should institutionalize administrative procedures (e.g., training, clinical protocols, and consent forms) to ensure clients’ receipt of family planning services is not used as a prerequisite to receipt of other services from the service site. Evidence that this requirement has been met includes: The delegate has a written policy that prohibits their service sites, and any sub-vendor service sites from making the acceptance of family planning services a prerequisite to the receipt of any other services. Documentation (e.g., staff circulars, training curriculum) indicates staff has been informed at least once during their period of employment that a client’s receipt of family planning services may not be used as a prerequisite to 1. Delegate Policies 2. Staff Training 3. Service Site Policies