Activity Reason Lead Officer Targeted Working Days Review Incorrectly calculated Team Leader Review within 20 (Financial working days of Exceptional personal Assessments) or financial circumstances nominated officer assessment notification or of Additional expenditure, etc date of relevant Appeals Procedure where – decision the financial assessment is wholly correct, but the person receiving care still believes it unreasonable Appeal Dissatisfied with outcome of Appeal to Customer Appeal within 20 Review Finance Manager working days of (or nominated date of review senior manager) decision Complaints Dissatisfied with outcome of Adults and Appeal Communities Complaints and Representations Lead
Activity Reason Lead Officer Targeted Working Days Review Incorrectly calculated Exceptional personal circumstances Additional expenditure, etc Appeals Procedure – where the financial assessment is wholly correct, but the person receiving care still believes it unreasonable Team Leader (Financial Assessments) or nominated officer Review within 20 working days of financial assessment notification or of date of relevant decision Appeal Dissatisfied with outcome of Review Appeal to Customer Finance Manager (or nominated senior manager) Appeal within 20 working days of date of review decision Complaints Dissatisfied with outcome of Appeal Adults and Communities Complaints and Representations Lead