submit the information for the DEERS entry. This process does not apply to third party informants, (spouse, other relative, etc). Open IRIS and click on the down arrow and select “New” icon “New Inquiry.” Click on the found in the left center of the IRIS work area. “Contact” tab Click on the Add icon and “Search Existing.” At a minimum, enter the eligible last name and first name. Do not use user’s nicknames unless that is what shows on the eligible legal documents. user’s Adding the phone number, email address, and zip code in the fields further helps to identify the eligible user in IRIS. Click on “Search.” If the eligible user has an existing contact record in IRIS all the information in step #5 will populate the section of the inquiry form. “Contact Details” Proceed to step #10. If the eligible user does not have an existing record, the search for will display the message are no items to show in this “There view.” Select the button in the lower left corner of the search pop “New Contact” up and click on it. A new contact record will display with the eligible user’s contact information partially displayed from the information used for the search. Complete the rest of the information: Select the appropriate form of address. Include the eligible user’s middle initial if it is used and the suffix, if used Click on the and complete the address information. highlighted “Edit” Continued on next page , Continued (continued) Enter the eligible phone number and email address, if user’s available. You must try to obtain and enter all three means of contact information: the mailing address, phone number and e-mail address, for the DEERS VAI. Another group will be responsible for adding
submit the information for the DEERS entry. This process does not apply to third party informants, (spouse, other relative, etc). Open IRIS and click on the “New” icon down arrow and select “New Inquiry.” Click on the “Contact” tab found in the left center of the IRIS work area. Click on the Add icon and “Search Existing.” At a minimum, enter the eligible user’s last name and first name. Do not use nicknames unless that is what shows on the eligible user’s legal documents. Adding the phone number, email address, and zip code in the fields further helps to identify the eligible user in IRIS. Click on “Search.” If the eligible user has an existing contact record in IRIS all the information in step #5 will populate the “Contact Details” section of the inquiry form. Proceed to step #10. If the eligible user does not have an existing record, the search for will display the message “There are no items to show in this view.” Select the “New Contact” button in the lower left corner of the search pop up and click on it. A new contact record will display with the eligible user’s contact information partially displayed from the information used for the search. Complete the rest of the information: Select the appropriate form of address. Include the eligible user’s middle initial if it is used and the suffix, if used Click on the highlighted “Edit” and complete the address information. Continued on next page , Continued (continued) Enter the eligible user’s phone number and email address, if available. You must try to obtain and enter all three means of contact information: the mailing address, phone number and e-mail address, for the DEERS VAI. Another group will be responsible for adding