Features Telstra Telstra Telstra Business Business Business Systems Systems Care Systems Care Care Priority Plus Pay As You Go Priority Agreed Service Targets Yes Yes No Priority Incident Yes Yes No Management Replacement parts Yes Yes Yes – chargeable Service Labour Remote Yes Yes Yes – chargeable Onsite Yes Yes Yes – chargeable Performance Reporting Yes Yes No Problem Management Yes Yes No Change Management Yes Yes No Software Yes Yes Yes – chargeable Software Assurance Support Software Yes – Yes – chargeable No Support & chargeable Upgrades No Available - No Back Up Services chargeable No Available - No On Site resources chargeable Service Delivery No Available - No Manager (SDM) chargeable No Available - No Release Management chargeable Enhanced Performance No Available - No Reporting chargeable Availability No Available - No Management chargeable No Available - No Capacity Management chargeable Configuration No Available - No Management chargeable
Features Telstra Business Systems Care Priority Telstra Business Systems Care Priority Plus Telstra Business Systems Care Pay As You Go Agreed Service Targets Yes Yes No Priority Incident Management Yes Yes No Replacement parts Yes Yes Yes – chargeable Service Labour Remote Yes Yes Yes – chargeable Onsite Yes Yes Yes – chargeable Performance Reporting Yes Yes No Problem Management Yes Yes No Change Management Yes Yes No Software Assurance Software Support Yes Yes Yes – chargeable Software Support & Upgrades Yes – chargeable Yes – chargeable No Back Up Services No Available - chargeable No On Site resources No Available - chargeable No Service Delivery Manager (SDM) No Available - chargeable No Release Management No Available - chargeable No Enhanced Performance Reporting No Available - chargeable No Availability Management No Available - chargeable No Capacity Management No Available - chargeable No Configuration Management No Available - chargeable No