Sources of Evidence: Appendix: Flowchart showing the process for programme development and approval with responsible personnel/committees Appendix: Sample programme proposals/plans Appendix: Others: Please describe the approach used to monitor programme delivery (e.g. class observation, internal review meetings, interim course evaluation). Sources of Evidence: Appendix: Sample tools and records for programme monitoring, e.g. class observation form Appendix: Others: Please describe the policy or activities for conducting programme review. Programme Frequency Review Tools Follow-Up Review Focus Employed Procedures Activities (e.g. learning (e.g. outcomes, questionnaire, programme statistical structure, records) admission requirement, QF credits) Sources of Evidence: Sample tools and records for programme review, e.g. Appendix: questionnaires and summary statistics Sample programme review template/report/meeting minutes Appendix: Summary of changes made to the programmes and follow up Appendix: actions taken Appendix: Others: Please explain the procedures for handling complaints. learners’ Sources of Evidence: Appendix: handbook or guidelines for complaint handling Learners’ Others: Appendix: Roles of Staff (please refer to the Explanatory Notes, Part II -8.3) Please provide details about the personnel and/or committees who are responsible for programme development, management and review.
Sources of Evidence: Flowchart showing the process for programme development and approval with responsible personnel/committees Appendix: Sample programme proposals/plans Appendix: Others: Appendix: Please describe the approach used to monitor programme delivery (e.g. class observation, internal review meetings, interim course evaluation). Sources of Evidence: Sample tools and records for programme monitoring, e.g. class observation form Appendix: Others: Appendix: Please describe the policy or activities for conducting programme review. Programme Review Activities Frequency Review Focus (e.g. learning outcomes, programme structure, admission requirement, QF credits) Tools Employed (e.g. questionnaire, statistical records) Follow-Up Procedures Sources of Evidence: Sample tools and records for programme review, e.g. questionnaires and summary statistics Appendix: Sample programme review template/report/meeting minutes Appendix: Summary of changes made to the programmes and follow up actions taken Appendix: Others: Appendix: Please explain the procedures for handling learners’ complaints. Sources of Evidence: Learners’ handbook or guidelines for complaint handling Appendix: Others: Appendix: Roles of Staff (please refer to the Explanatory Notes, Part II -8.3) Please provide details about the personnel and/or committees who are responsible for programme development, management and review.