Takes a proactive role in producing accurate and complete records of the communication consistent with legislation, policies and procedures. Communicates in a manner that is consistent with relevant legislation, policies and procedures. Examples of application: 1.The people with whom the individual is communicating might be: users of services (such as patients, clients, families and relatives) carers (Foster carers, Informal Carers) the public and their representatives (Support Groups) colleagues and co-workers (Clinical Geneticists, Genetic Counsellors and Molecular and Cytogenetic Laboratory Scientists and other health care professionals) NHS managers workers from other statutory agencies (Social Services, Education) public enquiries to Genetic Services the media in collaboration with Trust Communication Officer 2.Communication differences might be in relation to: degree of confusion or clarity about the referral to/ and role of Clinical Genetic Services presenting and explaining complex concepts, ideas and issues to others who are unfamiliar with them e.g. genetic conditions and medical information, risks, inheritance patterns, genetic testing process level of knowledge and skills of patient contexts and cultures of the different parties first /preferred language patient perceptions. 3. Situational factors, issues and risks might include: context in which the communication is taking place which include changes affecting the people concerned which are outside their control (unexpected pregnancy, progression family dynamics) complexity of scientific/genetic issues and social/ethical issues Differences in personal and/or organisational styles and approach that cause difficulties in ongoing communication e.g. different approaches to genetic testing in different specialties, research of condition, family disclosure of genetic diagnosis, sudden death, bereavement) history of poor communication and misunderstandings (learning disability and mental health problems, genetic testing 4.Communication might take a number of forms including: non-directive counselling and interview skills written communication (family summary letters, journal articles) electronic communication (e.g. email, databases, electronic results and reports) the use of third parties (such as interpreters and translators) the use of communication aids (e.g. genetic counselling aids)
Takes a proactive role in producing accurate and complete records of the communication consistent with legislation, policies and procedures. Communicates in a manner that is consistent with relevant legislation, policies and procedures. Examples of application: 1.The people with whom the individual is communicating might be: users of services (such as patients, clients, families and relatives) carers (Foster carers, Informal Carers) the public and their representatives (Support Groups) colleagues and co-workers (Clinical Geneticists, Genetic Counsellors and Molecular and Cytogenetic Laboratory Scientists and other health care professionals) NHS managers workers from other statutory agencies (Social Services, Education) public enquiries to Genetic Services the media in collaboration with Trust Communication Officer 2.Communication differences might be in relation to: degree of confusion or clarity about the referral to/ and role of Clinical Genetic Services presenting and explaining complex concepts, ideas and issues to others who are unfamiliar with them e.g. genetic conditions and medical information, risks, inheritance patterns, genetic testing process level of knowledge and skills of patient contexts and cultures of the different parties first /preferred language patient perceptions. 3. Situational factors, issues and risks might include: context in which the communication is taking place which include changes affecting the people concerned which are outside their control (unexpected pregnancy, progression family dynamics) complexity of scientific/genetic issues and social/ethical issues Differences in personal and/or organisational styles and approach that cause difficulties in ongoing communication e.g. different approaches to genetic testing in different specialties, research of condition, family disclosure of genetic diagnosis, sudden death, bereavement) history of poor communication and misunderstandings (learning disability and mental health problems, genetic testing 4.Communication might take a number of forms including: non-directive counselling and interview skills written communication (family summary letters, journal articles) electronic communication (e.g. email, databases, electronic results and reports) the use of third parties (such as interpreters and translators) the use of communication aids (e.g. genetic counselling aids)