Internal Service and Teamwork The Service Experience Lens of the Student/Stakeholder “Everything speaks” Create a wow Active listening Service Maps to do “Easy business” Service Standards Safety, Courtesy, Reliability, Competence – Summary and next steps How long: Three hours in length, offered in the morning or afternoon, or by shift as necessary. How to schedule: Contact Betsy Webb at 994-4275 or to schedule a workshop in your department or to learn about open enrollment workshops available. How many can attend a workshop? Capacity for the workshops is 24 participants. Who provides the workshops? 15 MSU employees have been certified to facilitate the workshops. For a list of facilitators, please contact Betsy Webb or Trevor Hildebrand . Open enrollment workshops: Open enrollment workshops will also be offered. The workshops will be posted to the Service Excellence website. Service Map Example Process Analyzed: Attend a Safety Training Step 1: Describe each step of the process through the of the “lens student/stakeholder.”
Internal Service and Teamwork The Service Experience Lens of the Student/Stakeholder “Everything speaks” Create a wow Active listening Service Maps “Easy to do business” Service Standards – Safety, Courtesy, Reliability, Competence Summary and next steps How long: Three hours in length, offered in the morning or afternoon, or by shift as necessary. How to schedule: Contact Betsy Webb at 994-4275 or to schedule a workshop in your department or to learn about open enrollment workshops available. How many can attend a workshop? Capacity for the workshops is 24 participants. Who provides the workshops? 15 MSU employees have been certified to facilitate the workshops. For a list of facilitators, please contact Betsy Webb or Trevor Hildebrand . Open enrollment workshops: Open enrollment workshops will also be offered. The workshops will be posted to the Service Excellence website. Service Map Example Process Analyzed: Attend a Safety Training Step 1: Describe each step of the process through the “lens of the student/stakeholder.”