CUSTOMER SERVICE 71 71 72 OVERALL COUNCIL DIRECTION 52 53 53 2014 Summary of Core Measures Detailed Analysis vs. Overall Highest score Lowest score Overall Performance Measures amongst amongst 2014 2013 1 points Inner Melbourne Large Rural OVERALL PERFORMANCE 61 higher Metro Shires COMMUNITY CONSULTATION 57 Equal 18-34 year olds 50-64 year olds (Community consultation and engagement) ADVOCACY 1 points (Lobbying on behalf of the 56 18-34 year olds 50-64 year olds higher community) 1 points Inner Melbourne Large Rural CUSTOMER SERVICE 72 higher Metro Shires OVERALL COUNCIL Outer Melbourne 53 Equal 50-64 year olds DIRECTION Metro 2014 Summary of Key Community Satisfaction Percentage Results Very Very Can't Good Average Poor good poor say Overall Performance 11 40 35 9 4 1 Community 8 32 32 13 5 9 Consultation Advocacy 6 27 32 11 4 19 Customer Service 32 38 16 7 5 1 Individual Service Areas Summary Key Results Art centres and libraries (75) Highest results in 2014 Waste management (73) The appearance of public areas (72) Lowest results in 2014 Unsealed road maintenance (45)
CUSTOMER SERVICE 71 71 72 OVERALL COUNCIL DIRECTION 52 53 53 2014 Summary of Core Measures Detailed Analysis Performance Measures Overall 2014 vs. Overall 2013 Highest score amongst Lowest score amongst OVERALL PERFORMANCE 61 1 points higher Inner Melbourne Metro Large Rural Shires COMMUNITY CONSULTATION (Community consultation and engagement) 57 Equal 18-34 year olds 50-64 year olds ADVOCACY (Lobbying on behalf of the community) 56 1 points higher 18-34 year olds 50-64 year olds CUSTOMER SERVICE 72 1 points higher Inner Melbourne Metro Large Rural Shires OVERALL COUNCIL DIRECTION 53 Equal Outer Melbourne Metro 50-64 year olds 2014 Summary of Key Community Satisfaction Percentage Results Very good Good Average Poor Very poor Can't say Overall Performance 11 40 35 9 4 1 Community Consultation 8 32 32 13 5 9 Advocacy 6 27 32 11 4 19 Customer Service 32 38 16 7 5 1 Individual Service Areas Summary Key Results Highest results in 2014 Art centres and libraries (75) Waste management (73) The appearance of public areas (72) Lowest results in 2014 Unsealed road maintenance (45)