Patient Participation Group Meeting Thursday 18th May 2017 Minutes Present: Jean Atherton, Martin Brown, Linda Little, Susan Lea and Lynne Morrall Apologies Debbie Coppock – Chairperson nominations – Jean Atherton agreed to become chairperson with help from Linda Little. Minutes of last meeting read and approved Matters raised Triage Caring Together GP Service Specification Assurance Report. AOB Date of next meeting 5. Matters Raised Text Messages Question could the practice send out bulk text messages to – patient’s with information? Unfortunately the practice cannot send individual text messages as they would be charged. Lynne will find out if there is any chance of this changing in the future (maybe using a different company that supplies the service)MJOG is the one used at the moment. Waiting Room Information Boards Jean reiterated that the waiting area was too cluttered with information on all the etc. and asked if there could be a dedicated information board this may help patients see the
Patient Participation Group Meeting Thursday 18th May 2017 Minutes Present: Jean Atherton, Martin Brown, Linda Little, Susan Lea and Lynne Morrall Apologies – Debbie Coppock Chairperson – nominations Jean Atherton agreed to become chairperson with help from Linda Little. Minutes of last meeting read and approved Matters raised Triage Caring Together GP Service Specification Assurance Report. AOB Date of next meeting 5. Matters Raised Text Messages Question – could the practice send out bulk text messages to patient’s with information? Unfortunately the practice cannot send individual text messages as they would be charged. Lynne will find out if there is any chance of this changing in the future (maybe using a different company that supplies the service)MJOG is the one used at the moment. Waiting Room Information Boards Jean reiterated that the waiting area was too cluttered with information on all the etc. and asked if there could be a dedicated information board this may help patients see the