Within tables and index score charts throughout this report, statistically significant differences at the 95% confidence level are represented by upward directing blue and downward directing red arrows. Significance when noted indicates a significantly higher or lower result for the analysis group in comparison to the result for the council for that ‘Total’ survey question for that year. Further, results shown in red indicate a significantly lower result than in 2013, while results shown in blue indicate a significantly higher result than in 2013. FURTHER INFORMATION Further information about the report and explanations about the State-wide Local Government Community Satisfaction Survey can be found in Appendix A, including: Background and objectives Margins of error Analysis and reporting Glossary of terms CONTACTS For further queries about the conduct and reporting of the 2014 State-wide Local Government Community Satisfaction Survey, please contact JWS Research on (03) 8685 8555. KEY FINDINGS AND RECOMMENDATIONS Across Victorian councils, there have been significant increases on the of core measures overall performance, customer service and advocacy. Consultation and overall council direction ratings remain unchanged from 2013. The average overall performance rating has increased by 1 point in 2014, to a score of 61. This overall performance increase has been driven by significant increases from last year’s 2013 results among Inner Metropolitan councils, Outer Metropolitan councils, Small Rural Shires, women, and 65+ year olds. In 2014, Inner Metropolitan councils, Outer Metropolitan councils, women, 18-34 year olds and 65+ year olds award significantly higher than average 2014 overall performance ratings across the state.
Within tables and index score charts throughout this report, statistically significant differences at the 95% confidence level are represented by upward directing blue and downward directing red arrows. Significance when noted indicates a significantly higher or lower result for the analysis group in comparison to the ‘Total’ result for the council for that survey question for that year. Further, results shown in red indicate a significantly lower result than in 2013, while results shown in blue indicate a significantly higher result than in 2013. FURTHER INFORMATION Further information about the report and explanations about the State-wide Local Government Community Satisfaction Survey can be found in Appendix A, including: Background and objectives Margins of error Analysis and reporting Glossary of terms CONTACTS For further queries about the conduct and reporting of the 2014 State-wide Local Government Community Satisfaction Survey, please contact JWS Research on (03) 8685 8555. KEY FINDINGS AND RECOMMENDATIONS Across Victorian councils, there have been significant increases on the core measures of overall performance, customer service and advocacy. Consultation and overall council direction ratings remain unchanged from 2013. The average overall performance rating has increased by 1 point in 2014, to a score of 61. This overall performance increase has been driven by significant increases from last year’s 2013 results among Inner Metropolitan councils, Outer Metropolitan councils, Small Rural Shires, women, and 65+ year olds. In 2014, Inner Metropolitan councils, Outer Metropolitan councils, women, 18-34 year olds and 65+ year olds award significantly higher than average 2014 overall performance ratings across the state.