Aim Ranking in terms of achievement (1) (2) (3) (4) (5) Cost reduction Customer satisfaction improvement Improvement in Flexibility Increase staff motivation Increase staff contribution to decision making Reduction in Lead time Reduction in the workforce Quality improvement Other (Please specify) Other (Please specify) 9. What factors (if any) contributed to the success of this Lean project? 10. What were the barriers (if any) to implementing the Lean project and/or realising success? 11. What barriers have you come across in other Lean implementation projects? 12. How were change management issues addressed? 13. How were employees that were initially resistant to change eventually engaged? 14. Are there areas where change was more patchy through implementation issues? With hindsight, how much time is really needed? 15. Has there been any evaluation of the impact of the Lean project? Yes No 16. If 'Yes' how can it be rated? Very Successful Successful Neither Successful nor Unsuccessful Unsuccessful Very Unsuccessful 17. In relation to this project, list the top 5 Critical Success Factors in order of importance. Critical Success Factors
Aim Ranking in terms of achievement (1) (2) (3) (4) (5) Cost reduction Customer satisfaction improvement Improvement in Flexibility Increase staff motivation Increase staff contribution to decision making Reduction in Lead time Reduction in the workforce Quality improvement Other (Please specify) Other (Please specify) 9. What factors (if any) contributed to the success of this Lean project? 10. What were the barriers (if any) to implementing the Lean project and/or realising success? 11. What barriers have you come across in other Lean implementation projects? 12. How were change management issues addressed? 13. How were employees that were initially resistant to change eventually engaged? 14. Are there areas where change was more patchy through implementation issues? With hindsight, how much time is really needed? 15. Has there been any evaluation of the impact of the Lean project? Yes No 16. If 'Yes' how can it be rated? Very Successful Successful Neither Successful nor Unsuccessful Unsuccessful Very Unsuccessful 17. In relation to this project, list the top 5 Critical Success Factors in order of importance. Critical Success Factors