UNIT OF JOB ELEMENTS OF UNIT OF Results COMPETENCY LEVEL TO CRITICALITY FREQUENCY APPLICATION COMPETENCY Competency Sf Sp Sf Sp Sf Sp Profile Work within the vocational education and training policy framework Work effectively Work within the training organization’s in vocational quality framework education and Manage work and work relationships training Demonstrate a client-focused approach to work Obtain and convey workplace information Participate in Complete relevant work related workplace documents communication Participate in workplace meetings and discussions Describe team role and scope Work in team Identify own role and responsibility within team environment Work as a team member Deliver services to customers Respond to customer complaints Interact with Document the services delivered to customers customers Identify special customers’ requirements Review standards and procedures Implement Deploy standards and procedures quality standards and Monitors the implementation of procedures deployed standards and procedures Segment the market Determine products and Promote services’ value proposition programs and services Develop marketing plan Implement marketing plan UNIT OF JOB ELEMENTS OF UNIT OF Results COMPETENCY LEVEL TO CRITICALITY FREQUENCY APPLICATION COMPETENCY Competency Sf Sp Sf Sp Sf Sp Profile Set-up work environment Utilize word processing application Utilize IT applications Utilize presenter application Utilize spread sheet application
UNIT OF COMPETENCY ELEMENTS OF UNIT CRITICALITY TO JOB COMPETENCY LEVEL FREQUENCY OF APPLICATION Competency Profile Results Sf Sp Sf Sp Sf Sp Work effectively in vocational education and training Work within the vocational education and training policy framework Work within the training organization’s quality framework Manage work and work relationships Demonstrate a client-focused approach to work Participate in workplace communication Obtain and convey workplace information Complete relevant work related documents Participate in workplace meetings and discussions Work in team environment Describe team role and scope Identify own role and responsibility within team Work as a team member Interact with customers Deliver services to customers Respond to customer complaints Document the services delivered to customers Identify customers’ special requirements Implement quality standards and procedures Review standards and procedures Deploy standards and procedures Monitors the implementation of deployed standards and procedures Promote programs and services Segment the market Determine products and services’ value proposition Develop marketing plan Implement marketing plan UNIT OF COMPETENCY ELEMENTS OF UNIT CRITICALITY TO JOB COMPETENCY LEVEL FREQUENCY OF APPLICATION Competency Profile Results Sf Sp Sf Sp Sf Sp Utilize IT applications Set-up work environment Utilize word processing application Utilize presenter application Utilize spread sheet application