Dot.com regional manager National supply chain manager Operational manager Other (specify)________________ Gender Male Female Assessment of costs and benefits incurred in all five fundamental elements of supply and distribution models in grocery e-retail Description: Occurence of costs, D (daily), M (monthly), Y (yearly), O (other) Grocery e-retail order process (inventory) 1.1 How much do you spend on processing online grocery orders? Quantifiable Actual Estimated Occurrence Non-quantifiable Actual Estimated Occurrence costs costs costs of costs costs costs Costs of costs £ £ £ £ Expenses D M Y O Expenses D M Y O Admin Web security Labour Maintanance Order system Legal costs Other Other (Specify) (Specify) (Specify) (Specify) _________ _________ __________ __________ 1.2 How much do you save by using the stores for processing online grocery orders? Quantifiable Actual Estimated Occurrence Non-quantifiable Actual Estimated Occurrence benefits benefit benefits of benefits benefits benefit benefits of benefits Expenses £ £ D M Y O Expenses £ £ D M Y O Time saved Store support Agile process Efficiency Head office Web support support Other Other (Specify) (Specify) (Specify) (Specify) ___________ _______ _________ _________ Grocery e-retail technologies and systems (communication) 2.1 How much do you spend on technologies and systems for online grocery orders? Quatifiable costs Actual Estimate Occurrence Non-quantifiable Actual Estimated Occurrence costs costs of costs costs costs Costs of costs Expenses £ £ D M Y O Expenses £ £ D M Y O Order systems Maintanance Pick systems Security Delivery system Training Storage system Other
Dot.com regional manager Operational manager Gender Male National supply chain manager Other (specify)________________ Female Assessment of costs and benefits incurred in all five fundamental elements of supply and distribution models in grocery e-retail Description: Occurence of costs, D (daily), M (monthly), Y (yearly), O (other) Grocery e-retail order process (inventory) 1.1 How much do you spend on processing online grocery orders? Quantifiable costs Actual costs Estimated costs Occurrence of costs Non-quantifiable costs Actual costs Estimated Costs Occurrence of costs Expenses £ £ D M Y O Expenses £ £ D M Y O Admin Labour Order system Other (Specify) _________ (Specify) _________ Web security Maintanance Legal costs Other (Specify) __________ (Specify) __________ 1.2 How much do you save by using the stores for processing online grocery orders? Quantifiable benefits Actual benefit Estimated benefits Occurrence of benefits Non-quantifiable benefits Actual benefit Estimated benefits Occurrence of benefits Expenses £ £ D M Y O Expenses £ £ D M Y O Time saved Agile process Head office support Other (Specify) ___________ (Specify) _______ Store support Efficiency Web support Other (Specify) _________ (Specify) _________ Grocery e-retail technologies and systems (communication) 2.1 How much do you spend on technologies and systems for online grocery orders? Quatifiable costs Actual costs Estimate costs Occurrence of costs Non-quantifiable costs Actual costs Estimated Costs Occurrence of costs Expenses £ £ D M Y O Expenses £ £ D M Y O Order systems Pick systems Delivery system Storage system Maintanance Security Training Other