3.4 Service planning and delivery is responsive to diversity (including disability, age, gender, culture, heritage, language, 1.1, 4.1, 4.2, 6.1, 6.2, 6.3, 8.1, 12.2. faith, sexual identity, relationship status, and other factors) 3.5 The service collaborates with other service providers in planning, service 2.2, 2.3, 6.1, 6.2, 6.3, 8.1. delivery and to support internal capacity to respond to diverse needs. 3.6 The service uses strategies that promote community and cultural connection 8.1, 12.2. for Aboriginal and Torres Strait Islander people. New National Standards for Disability Services Standards (FaHCSIA) 2007 KPI’s Disability Services mapping Comment 4 Feedback and Complaints KPI 3.1 KPI 7.1, KPI 7.2, KPI 7.3 To ensure that both positive and negative KPI 8.1 feedback, complaints and disputes are KPI 9.3 effectively handled and seen as KPI 12.2 opportunities for improvement. Emphasis should be placed on ensuring 4.1 Individuals, families, friends, carers and 7.1, 7.2, 7.3, 8.1, 9.3, 12.2. significantly interested stakeholders are advocates are actively supported to provide included in the scope of complaints with
3.4 Service planning and delivery is responsive to diversity (including disability, age, gender, culture, heritage, language, faith, sexual identity, relationship status, and other factors) 1.1, 4.1, 4.2, 6.1, 6.2, 6.3, 8.1, 12.2. 3.5 The service collaborates with other service providers in planning, service delivery and to support internal capacity to respond to diverse needs. 2.2, 2.3, 6.1, 6.2, 6.3, 8.1. 3.6 The service uses strategies that promote community and cultural connection for Aboriginal and Torres Strait Islander people. 8.1, 12.2. New National Standards for Disability Services Disability Services Standards (FaHCSIA) 2007 KPI’s mapping Comment 4 Feedback and Complaints To ensure that both positive and negative feedback, complaints and disputes are effectively handled and seen as opportunities for improvement. KPI 3.1 KPI 7.1, KPI 7.2, KPI 7.3 KPI 8.1 KPI 9.3 KPI 12.2 4.1 Individuals, families, friends, carers and advocates are actively supported to provide 7.1, 7.2, 7.3, 8.1, 9.3, 12.2. Emphasis should be placed on ensuring significantly interested stakeholders are included in the scope of complaints with