Ensure that all communications sent will relate directly to UMP Plans. The Bidder may not send, help or allow any other person or entity to send any communications to Subscribers, Members, or Enrollees except those relating directly to the UMP Plans, unless authorized in writing in advance by the HCA. Note its intent to provide HCA Communications with a PDF file each month with UMP Plan coverage criteria that meets the requirements of RCW 41.05.074(3). Required Accompanying Documents Provide an example of an EOB form. Identify which areas of the form are customizable, and if there are additional fees for customization. Provide an example of a member identification card. Identify which areas of the card are customizable, and if there are additional fees for customization. Provide examples of in-house designed COCs, welcome packets, and other informational materials. Evaluation and Scoring Insight Preference will be given to Bidders who agree to perform all of the functions mentioned in this Exhibit without exception, and can offer flexibility regarding customization of documents at no additional cost. Bidder Response Not to exceed twelve (12) pages, excluding Required Accompanying Documents. Exhibit 3.13 Online Services Overview The HCA desires a web team that provides Members and UMP Plan shoppers with access to a robust, accurate, and up-to-date array of web-based tools and information. The online services must at all times meet or exceed the following Washington State ASB’s Information Technology Standards, or their replacements or successors: The HCA intends to support the current and next most recent versions of each of the four major browsers: Internet Explorer, Safari, Firefox, and Chrome. The ASB will be expected to perform each of the following: Provide ongoing maintenance of the UMP Plan websites as part of the Administrative Fee. Website maintenance will include updates to content both (i) as benefits and plans are updated and (ii) upon HCA request. Provide Member access to the UMP Plan websites twenty-four (24) hours a Day, seven (7) Days a week, except for scheduled downtime. Ensure that information on the website is up-to-date, accurate, and complies with the ADA and associated regulations, such as HIPAA. Respond to all Member emails by the end of the next Business Day.
Ensure that all communications sent will relate directly to UMP Plans. The Bidder may not send, help or allow any other person or entity to send any communications to Subscribers, Members, or Enrollees except those relating directly to the UMP Plans, unless authorized in writing in advance by the HCA. Note its intent to provide HCA Communications with a PDF file each month with UMP Plan coverage criteria that meets the requirements of RCW 41.05.074(3). Required Accompanying Documents Provide an example of an EOB form. Identify which areas of the form are customizable, and if there are additional fees for customization. Provide an example of a member identification card. Identify which areas of the card are customizable, and if there are additional fees for customization. Provide examples of in-house designed COCs, welcome packets, and other informational materials. Evaluation and Scoring Insight Preference will be given to Bidders who agree to perform all of the functions mentioned in this Exhibit without exception, and can offer flexibility regarding customization of documents at no additional cost. Bidder Response Not to exceed twelve (12) pages, excluding Required Accompanying Documents. Exhibit 3.13 Online Services Overview The HCA desires a web team that provides Members and UMP Plan shoppers with access to a robust, accurate, and up-to-date array of web-based tools and information. The ASB’s online services must at all times meet or exceed the following Washington State Information Technology Standards, or their replacements or successors: The HCA intends to support the current and next most recent versions of each of the four major browsers: Internet Explorer, Safari, Firefox, and Chrome. The ASB will be expected to perform each of the following: Provide ongoing maintenance of the UMP Plan websites as part of the Administrative Fee. Website maintenance will include updates to content both (i) as benefits and plans are updated and (ii) upon HCA request. Provide Member access to the UMP Plan websites twenty-four (24) hours a Day, seven (7) Days a week, except for scheduled downtime. Ensure that information on the website is up-to-date, accurate, and complies with the ADA and associated regulations, such as HIPAA. Respond to all Member emails by the end of the next Business Day.