IT Services Key Service Availability The IT Service publishes real-time service information on the University home page at: This is a transparent mechanism for all students, staff and visitors to see how key services are operating using a simple traffic light approach. The information is also provided in a format called RSS which allows feeds to other web-based systems. It is also displayed graphically on large screens within the JBP Building. There are three IT risk” periods during each year. These are published in advance and we reserve the right to interrupt service if necessary “at during these periods this is recorded as scheduled maintenance and not included in the service availability. The following information is – available for key services and the equivalent availability is based on 220 working days (8 hours per day) Key Service Number of Service Interruptions Total Service Downtime (Hrs Equivalent Availability (during the academic session during working day) during working (%) 09/10) Blackboard 11 24 98.64% Email 6 5 99.72% Filestores - Staff (G and H Drives) 5 7 99.60% Filestores - Student (M Drives) 3 4 99.77% Internet (external) 2 2 99.89% Meeting Maker 4 4 99.77% NotifyLink 2 10 99.43% PebblePad 3 4 99.77% Printing - Staff 1 1 99.94% Printing - Student 5 5 99.72%
IT Services Key Service Availability The IT Service publishes real-time service information on the University home page at: This is a transparent mechanism for all students, staff and visitors to see how key services are operating using a simple traffic light approach. The information is also provided in a format called RSS which allows feeds to other web-based systems. It is also displayed graphically on large screens within the JBP Building. There are three IT “at risk” periods during each year. These are published in advance and we reserve the right to interrupt service if necessary during these periods – this is recorded as scheduled maintenance and not included in the service availability. The following information is available for key services and the equivalent availability is based on 220 working days (8 hours per day) Key Service Number of Service Interruptions (during the academic session 09/10) Total Service Downtime (Hrs during working day) Equivalent Availability during working (%) Blackboard 11 24 98.64% Email 6 5 99.72% Filestores - Staff (G and H Drives) 5 7 99.60% Filestores - Student (M Drives) 3 4 99.77% Internet (external) 2 2 99.89% Meeting Maker 4 4 99.77% NotifyLink 2 10 99.43% PebblePad 3 4 99.77% Printing - Staff 1 1 99.94% Printing - Student 5 5 99.72%