Agenda MEETING OF THE BSO BOARD A meeting of the BSO Board will take place on Thursday 23 March 2017 at 10.00 am in Boardroom, BSO HQ, 2 Franklin Street, Belfast. 1. and Apologies Chair’s Welcome and Opening Remarks Apologies Miss E P Gordon, Mr J Stewart – 2. Declaration of Conflicts of Interest 3. Minutes (i) Minutes of Meeting held on 23 February 2017 For Approval Marked A – 4. Matters Arising from Minutes Action Sheet Paper BSO 17/2017 refers For Noting – Schedule of Board Meetings to be held Off-Site 2017/18 For Noting – Paper BSO 18/2017 refers 5. Chairs Business Non-Executive Board Members Committee Membership For Noting – – Paper BSO 19/2017 refers Chair to Report – 6. Report Chief Executive’s 7. Finance Report (i) Finance Report Month 11 For Noting Paper BSO 20/2017 refers Director – – – of Finance (DoF) to Report 8. For Noting BSO Customer Survey 2016 Results - Paper BSO 21/2017 refers Director of Customer – Care and Performance (CCP) to Report Review of Management Tool Paper BSO 22/2017 refers – – Director of CCP to Report 9. Corporate Balanced Scorecard BSO 23/2017 refers Director of CCP For Noting – – to Report 10. BSO Corporate Risk and Assurance Report 2016/17 For Noting Paper BSO – 24/2017 refers Director of CCP to Report – 11. Business Services Transformation Programme (BSTP) - Shared
Agenda MEETING OF THE BSO BOARD A meeting of the BSO Board will take place on Thursday 23 March 2017 at 10.00 am in Boardroom, BSO HQ, 2 Franklin Street, Belfast. 1. Chair’s Welcome and Opening Remarks and Apologies Apologies – Miss E P Gordon, Mr J Stewart 2. Declaration of Conflicts of Interest 3. Minutes (i) Minutes of Meeting held on 23 February 2017 – Marked A For Approval 4. Matters Arising from Minutes Action Sheet – Paper BSO 17/2017 refers Schedule of Board Meetings to be held Off-Site 2017/18 – Paper BSO 18/2017 refers For Noting For Noting 5. Chairs Business Non-Executive Board Members – Committee Membership – Paper BSO 19/2017 refers – Chair to Report For Noting 6. Chief Executive’s Report 7. 8. Finance Report (i) Finance Report – Month 11 – Paper BSO 20/2017 refers – Director of Finance (DoF) to Report BSO Customer Survey 2016 Results - Paper BSO 21/2017 refers – Director of Customer Care and Performance (CCP) to Report Review of Management Tool – Paper BSO 22/2017 refers – Director of CCP to Report For Noting For Noting 9. Corporate Balanced Scorecard – BSO 23/2017 refers – Director of CCP to Report For Noting 10. BSO Corporate Risk and Assurance Report 2016/17 – Paper BSO 24/2017 refers – Director of CCP to Report For Noting 11. Business Services Transformation Programme (BSTP) - Shared