Department of Veterans Affairs M21-1, Part III, Subpart ii Veterans Benefits Administration June 25, 2015 Washington, DC 20420 Transmittal Sheet The table below describes the changes included in this revision of Veterans Changes Included in Benefits Manual M21-1, Part III, Subpart ii, “General Claims Process,” This Revision Veterans “Initial Screening and Determining Status.” Notes: The term “regional office” (RO) also includes pension management center (PMC), where appropriate. Unless otherwise noted, the term the official, “claims folder” refers to numbered, Department of Veterans Affairs (VA) repository whether paper – or electronic for all documentation relating to claims that a Veteran and/or – his/her survivors file with VA. Reason(s) for the Change Citation To incorporate guidance from the M21-1, Part III, Veterans Claims Intake Program and the Subpart ii, Chapter 1, (VCIP) Shipping Standard Operating Procedure (SOP) from the VCIP Transformation and Section F (III.ii.1.F) Shipping Exception Guidance Initiative Pilot (TIP) Sheet by creating Claims Intake Program (VCIP) new Section F, “Veterans Shipping” new of VCIP Shipping Procedures for Claims Topic 1, “Overview Folders, Service Treatment Records (STRs), and Personnel Records” new Topic 2, “Record Management Number (RMN)/Document Control Sheet (DCS) Shipping and Process,” new Topic and 3, “Shipping Exceptions Upload Failure Guidance.” None Rescissions Authority By Direction of the Under Secretary for Benefits Signature Thomas J. Murphy, Director Compensation Service Distribution LOCAL REPRODUCTION AUTHORIZED
Department of Veterans Affairs M21-1, Part III, Subpart ii Veterans Benefits Administration June 25, 2015 Washington, DC 20420 Transmittal Sheet Changes Included in This Revision The table below describes the changes included in this revision of Veterans Benefits Manual M21-1, Part III, “General Claims Process,” Subpart ii, “Initial Screening and Determining Veterans Status.” Notes: The term “regional office” (RO) also includes pension management center (PMC), where appropriate. Unless otherwise noted, the term “claims folder” refers to the official, numbered, Department of Veterans Affairs (VA) repository – whether paper or electronic – for all documentation relating to claims that a Veteran and/or his/her survivors file with VA. Reason(s) for the Change Citation To incorporate guidance from the Veterans Claims Intake Program (VCIP) Shipping Standard Operating Procedure (SOP) and the Shipping Exception Guidance from the VCIP Transformation and Initiative Pilot (TIP) Sheet by creating new Section F, “Veterans Claims Intake Program (VCIP) Shipping” new Topic 1, “Overview of VCIP Shipping Procedures for Claims Folders, Service Treatment Records (STRs), and Personnel Records” new Topic 2, “Record Management Number (RMN)/Document Control Sheet (DCS) Shipping Process,” and new Topic 3, “Shipping Exceptions and Upload Failure Guidance.” M21-1, Part III, Subpart ii, Chapter 1, Section F (III.ii.1.F) Rescissions None Authority By Direction of the Under Secretary for Benefits Signature Thomas J. Murphy, Director Compensation Service Distribution LOCAL REPRODUCTION AUTHORIZED