Workshop: Solving problems and making decisions Pre-Work: Identify a problem at work that needs to be resolved. Think about what has caused this to arise and what the consequences are if it is not resolved. Method of delivery or Session: New Managers Programme (optional for experienced managers) activity Definition of a problem and Objective setting Title of activity and Problem solving techniques including brain storming and creative thinking method of delivery Cause and Consequence Mapping & Fishbone Management and governance of the University (How the University works – decision making and governance Other tools: Pareto, Paired Analysis, Process Mapping, Paired Comparison, Why, Why Diagrams etc. workshop) Problem Statement grid Goals and targets of the University (Goals and targets workshop) Defining Decisions and analysing decision making problems HR policies and guidelines for managers (HR website) Using statistics, charts, diagrams in interpreting and presenting data Learning Outcome Managing absence and performance (Managing staff performance and absence workshop) Decision Making Options and Tools Shared experiences with other new managers (the Management Forum) Evaluating the Solution: progress review meetings, evaluation tools. Insights from experienced staff in a range of management roles (the Management Forum) Guided learning Total 10 hours + (distributed over whole programme) hours University policies Guided reading University website You e-Develop resources Assessment method Not applicable
Method of delivery or activity New Managers Programme (optional for experienced managers) Learning Outcome Management and governance of the University (How the University works – decision making and governance workshop) Goals and targets of the University (Goals and targets workshop) HR policies and guidelines for managers (HR website) Managing absence and performance (Managing staff performance and absence workshop) Shared experiences with other new managers (the Management Forum) Insights from experienced staff in a range of management roles (the Management Forum) Guided learning hours Total 10 hours + (distributed over whole programme) Guided reading University policies University website You e-Develop resources Assessment method Not applicable Title of activity and method of delivery Workshop: Solving problems and making decisions Pre-Work: Identify a problem at work that needs to be resolved. Think about what has caused this to arise and what the consequences are if it is not resolved. Session: Definition of a problem and Objective setting Problem solving techniques including brain storming and creative thinking Cause and Consequence Mapping & Fishbone Other tools: Pareto, Paired Analysis, Process Mapping, Paired Comparison, Why, Why Diagrams etc. Problem Statement grid Defining Decisions and analysing decision making problems Using statistics, charts, diagrams in interpreting and presenting data Decision Making Options and Tools Evaluating the Solution: progress review meetings, evaluation tools.