By role modeling values-based behaviors, leaders can show rather than tell employees what they expect of them. According to Weaver, et al., people learn a great deal more from observing ethical behaviors than through personal experience. By watching how an ethical role model navigates a tricky situation, employees can then apply the same reasoning to any other tricky situation they themselves may encounter (2005, p. 314). Likewise, Grojean et al., found in their content analysis that non-verbal communication from leaders can be a powerful method of conveying values. leader behavior exhibited “The when role modeling not only activate desired values in the follower, but these behaviors also develop, identify, and activate value-appropriate normative prescriptions for follower behavior” (2005, p. 229). American Express incorporates ethical role modeling in their leadership development programs. Their code, in of a is to exhibit part, states: “An important part leader’s responsibility the highest standards of integrity in all dealings with fellow employees, customers, suppliers, and the community at in Weaver et al., 2005, p. 326). large” (as cited In an article from 2005, Studer gave 15 recommendations for encouraging good behavior from employees. One of these recommendations involved clear you communication. “If don’t spell out which behaviors are acceptable and which are not, you people accountable can’t hold for p. 11). them” (15 tips, Clement explicitly showed Studer what was expected of him at Holy Cross to uphold a – system that valued loyalty. Impact on Leadership Style Studer’s Studer says his leadership philosophy was reinforced at Holy Cross. His philosophy, he says, in a nutshell, is have to do the right thing even if it costs you (personal “you money”
By role modeling values-based behaviors, leaders can show rather than tell employees what they expect of them. According to Weaver, et al., people learn a great deal more from observing ethical behaviors than through personal experience. By watching how an ethical role model navigates a tricky situation, employees can then apply the same reasoning to any other tricky situation they themselves may encounter (2005, p. 314). Likewise, Grojean et al., found in their content analysis that non-verbal communication from leaders can be a powerful method of conveying values. “The leader behavior exhibited when role modeling not only activate desired values in the follower, but these behaviors also develop, identify, and activate value-appropriate normative prescriptions for follower behavior” (2005, p. 229). American Express incorporates ethical role modeling in their leadership development programs. Their code, in part, states: “An important part of a leader’s responsibility is to exhibit the highest standards of integrity in all dealings with fellow employees, customers, suppliers, and the community at large” (as cited in Weaver et al., 2005, p. 326). In an article from 2005, Studer gave 15 recommendations for encouraging good behavior from employees. One of these recommendations involved clear communication. “If you don’t spell out which behaviors are acceptable and which are not, you can’t hold people accountable for them” (15 tips, p. 11). Clement explicitly showed Studer what was expected of him at Holy Cross – to uphold a system that valued loyalty. Impact on Studer’s Leadership Style Studer says his leadership philosophy was reinforced at Holy Cross. His philosophy, he says, in a nutshell, is “you have to do the right thing even if it costs you money” (personal