Year Ahead: 2009 in Shared Services and Outsourcing MA22 Deloitte (2005) Shared Services in a Global Economy This survey discusses how shared services can not only 3* – Expanding the Shared Services Value Proposition. lead to a company saving millions in administrative costs, but also be a strategic asset if companies seize the opportunity. MA23 Deloitte (2007) Will the Real Customer Please Stand Up? This report discusses how no role in the business should 3* The Shared Services Myth That Could be Costing You take the internal customer service concept more Big. seriously than the shared service organisation. Also that business units have come to believe that internal customer service is a one way street an attitude that – can do the larger business more harm than good. MA24 Deloitte (2007) Shared Services: The Price is Right Or This survey asked directors and managers their opinions 3* – is it? to gain insight into the most effective way to price and charge back shared services. MA25 Deloitte (2007) Shared Services Comes of Age Pursuing This study notes an increasingly broader and more 3* – broader business value on a global scale. strategic role emerging for shared services, and that organisations that have met their initial goals with shared services are now expanding their use of the concept to meet broader business objectives. MA26 The Guardian (2006) A mandate for collaboration? Shared This supplement carries articles looking at the shared 3* Services will not work if forced on local councils or services background, and poses the question of whether organisations. Public. or not government should force councils to collaborate or take on a shared services agenda of their own accord. MA27 Welfare, A (2007) The Customer Service Challenge. This column details the creation of the DSG 3* Shared Service News, November 2007. P 24-25, shared service centre, touches on International group’s how to create a high performing, customer focussed culture, on-going developments and successes of the centre. MA28 CIMA (2009) Recruit and retain for shared services and This article looks at how shared services and BPO 3* BPO providers find and keep their best people, with a study of how ITV recruited and retained new hires in their Manchester SSC. MA29 Naim, G. (2006). Case This case study looks at how prisons in the UK are being 3* Study: Her Majesty’s Prison Service, Financial Times, September 7th 2006. encouraged to embrace best practices of the broader
Year Ahead: 2009 in Shared Services and Outsourcing MA22 Deloitte (2005) Shared Services in a Global Economy – Expanding the Shared Services Value Proposition. This survey discusses how shared services can not only lead to a company saving millions in administrative costs, but also be a strategic asset if companies seize the opportunity. 3* MA23 Deloitte (2007) Will the Real Customer Please Stand Up? The Shared Services Myth That Could be Costing You Big. This report discusses how no role in the business should take the internal customer service concept more seriously than the shared service organisation. Also that business units have come to believe that internal customer service is a one way street – an attitude that can do the larger business more harm than good. 3* MA24 Deloitte (2007) Shared Services: The Price is Right – Or is it? This survey asked directors and managers their opinions to gain insight into the most effective way to price and charge back shared services. 3* MA25 Deloitte (2007) Shared Services Comes of Age – Pursuing broader business value on a global scale. This study notes an increasingly broader and more strategic role emerging for shared services, and that organisations that have met their initial goals with shared services are now expanding their use of the concept to meet broader business objectives. 3* MA26 The Guardian (2006) A mandate for collaboration? Shared Services will not work if forced on local councils or organisations. Public. This supplement carries articles looking at the shared services background, and poses the question of whether or not government should force councils to collaborate or take on a shared services agenda of their own accord. 3* MA27 Welfare, A (2007) The Customer Service Challenge. Shared Service News, November 2007. P 24-25, This column details the creation of the DSG International group’s shared service centre, touches on how to create a high performing, customer focussed culture, on-going developments and successes of the centre. 3* MA28 CIMA (2009) Recruit and retain for shared services and BPO This article looks at how shared services and BPO providers find and keep their best people, with a study of how ITV recruited and retained new hires in their Manchester SSC. 3* MA29 Naim, G. (2006). Case Study: Her Majesty’s Prison Service, Financial Times, September 7th 2006. This case study looks at how prisons in the UK are being encouraged to embrace best practices of the broader 3*