Authors Transformation Research Institute Transformation Research Institute Mark Taylor Global Lead, Customer Jerome Buvat Roopa Nambiar Experience Transformation Head of Digital Transformation Manager, Digital Transformation Research Institute Research Institute Rishi Raj Singh Digital Transformation Research Amrita Radhakrishnan Senior Consultant, Digital Institute Senior Consultant, Digital The authors would also like to thank Arnaud Bouchard from Capgemini Consulting France, Marisa Michaud from Capgemini Consulting US, Kees Jacobs from Capgemini Netherlands, Uma Kannappan from Capgemini US, Maggie Buggie from Capgemini Digital Customer Experience, Gagandeep Gadri and Priyank Nandan from Capgemini Consulting UK and Pravin Iyer from Capgemini Consulting India. For more information contact China France Global Julien Bourdinière Arnaud Bouchard Mark Taylor Norway Jan Brouwer India Martin Landberg Neha Joshi UK Germany, Austria and Sherif Choudhry Sweden Switzerland Steffen Elsaesser Hakan Erander Netherlands United States Tony Fross Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group. The information contained in this document is proprietary. © 2015 Capgemini. All rights reserved.
Authors Mark Taylor Global Lead, Customer Experience Transformation Rishi Raj Singh Senior Consultant, Digital Transformation Research Institute Jerome Buvat Head of Digital Transformation Research Institute Amrita Radhakrishnan Senior Consultant, Digital Transformation Research Institute Roopa Nambiar Manager, Digital Transformation Research Institute Digital Transformation Research Institute The authors would also like to thank Arnaud Bouchard from Capgemini Consulting France, Marisa Michaud from Capgemini Consulting US, Kees Jacobs from Capgemini Netherlands, Uma Kannappan from Capgemini US, Maggie Buggie from Capgemini Digital Customer Experience, Gagandeep Gadri and Priyank Nandan from Capgemini Consulting UK and Pravin Iyer from Capgemini Consulting India. For more information contact Global Mark Taylor China Julien Bourdinière France Arnaud Bouchard India Neha Joshi Sweden Hakan Erander Norway Martin Landberg Germany, Austria and Switzerland Steffen Elsaesser Netherlands Jan Brouwer UK Sherif Choudhry United States Tony Fross Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group. The information contained in this document is proprietary. © 2015 Capgemini. All rights reserved.