Learning Evaluation Methods Week Proportion Outcomes of Evaluation (%) 1 Participation 1-15 10 2 Mid-term exam 2-15 20 3 Learning by doing 8 50 4 Final exam 16 20 Section 6 Teaching Materials and Resources Texts and main documents Andrews, S. (2008). Textbook of Food and Beverage Management. New Delhi: McGraw-Hill Management”. Pearson Documents and important information John Cousins, Dennis Lillicrap, Suzanne Weekes (2014). 1 Food and Beverage Service 9th DC Graphic Design Limited, Swanley Village, Kent. Edition. Lin, I.Y. and Mattila, A.S. (2010). 2 Restaurant Servicescape, Service Encounter, and Perceived Journal of Hospitality Marketing & Congruency on Customers Emotions and Satisfaction, Management, Research, 19:8, 819-841. Brown, B., and Hepner, K. (2004). Australia: Pearson 3 3. The waiter’s handbook edition Prentice Hall. Peggy Post, Anna Post, Lizzie Post, 4 Daniel Post Senning (2011).Emily Post’s Etiquette 18thEdition.Harper Collins Publisher, New york.
Learning Outcomes Evaluation Methods Week Proportion of Evaluation (%) 1 Participation 1-15 10 2 Mid-term exam 2-15 20 3 Learning by doing 8 50 4 Final exam 16 20 Section 6 Teaching Materials and Resources Texts and main documents Andrews, S. (2008). Textbook of Food and Beverage Management. New Delhi: McGraw-Hill Management”. Pearson Documents and important information 1 John Cousins, Dennis Lillicrap, Suzanne Weekes (2014). Food and Beverage Service 9th Edition. DC Graphic Design Limited, Swanley Village, Kent. 2 Lin, I.Y. and Mattila, A.S. (2010). Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers Emotions and Satisfaction, Journal of Hospitality Marketing & Management, Research, 19:8, 819-841. 3 Brown, B., and Hepner, K. (2004). The waiter’s handbook edition 3. Australia: Pearson Prentice Hall. 4 Peggy Post, Anna Post, Lizzie Post, Daniel Post Senning (2011).Emily Post’s Etiquette 18thEdition.Harper Collins Publisher, New york.