with local law applied Maintain and update SM to check occurrence log and any Inspected and signed weekly and act KPIM 6 100% incidents reported to SM off daily by CM on any incidents immediately as reported Maintain staff Inspected and signed SM to check KPIM 7 whereabouts/leave/ 95% off daily by CM weekly movement log books Staff are smart, wearing uniform, and visible CM to ensure SM to make KPIM 8 95% identification (name or compliance daily random checks number) at all times Complaints Log CM to ensure maintained and all complaints are complaints referred to SM to initiate KPIM 9 100% referred to SM and SM and fully investigated investigation participate in in line with Customer investigation policy Ensure Emergency Contractor to review SM to agree any KPIM 10 Procedures and SOPs are 100% quarterly amendments up to date and accurate Audit/reconciliation of Report compiled by Report reviewed KPIM 11 100% equipment carried out CM monthly by SM Monthly reports produced on time CM to compile and SM to check KPIM 12 95% submit to SM monthly report monthly (date line first Monday of every new month) Training log maintained CM to agree SM to check log and programme of programme with SM and discuss KPIM 13 continuing and refresher 95% and submit log requirements training agreed by SM monthly monthly with CM and implemented All staff comply with SM to discuss any CM to report monthly KPIM 14 Contractors' Code of 95% infringements to SM Conduct with CM CM to ensure accuracy SM to check and Invoices accurate and and that invoices submit to KPIM 15 presented in a timely 90% submitted within 15 Accountant for fashion days of period to payment within which they refer 10 days of receipt SM to check Maintain directory of KPIM 16 95% Updated weekly accuracy monthly emergency and useful
with local law applied KPIM 6 Maintain and update occurrence log and any incidents reported to SM immediately 100% Inspected and signed off daily by CM SM to check weekly and act on any incidents as reported KPIM 7 Maintain staff whereabouts/leave/ movement log books 95% Inspected and signed off daily by CM SM to check weekly KPIM 8 Staff are smart, wearing uniform, and visible identification (name or number) at all times 95% CM to ensure compliance daily SM to make random checks KPIM 9 Complaints Log maintained and all complaints referred to SM and fully investigated in line with Customer policy 100% CM to ensure complaints are referred to SM and participate in investigation SM to initiate investigation KPIM 10 Ensure Emergency Procedures and SOPs are up to date and accurate 100% Contractor to review quarterly SM to agree any amendments KPIM 11 Audit/reconciliation of equipment carried out 100% Report compiled by CM monthly Report reviewed by SM KPIM 12 Monthly reports produced on time (date line first Monday of every new month) 95% CM to compile and submit to SM monthly SM to check report monthly KPIM 13 Training log maintained and programme of continuing and refresher training agreed by SM and implemented 95% CM to agree programme with SM and submit log monthly SM to check log and discuss requirements monthly with CM KPIM 14 All staff comply with Contractors' Code of Conduct 95% CM to report monthly to SM SM to discuss any infringements with CM KPIM 15 Invoices accurate and presented in a timely fashion 90% CM to ensure accuracy and that invoices submitted within 15 days of period to which they refer SM to check and submit to Accountant for payment within 10 days of receipt KPIM 16 Maintain directory of emergency and useful 95% Updated weekly SM to check accuracy monthly