New staff member registration forms have not been consistently Fred P 31 July Retraining completed 2 July 4 January 2016 completed (staff members are sometimes set in the system 2015 2015. Review in 6 months’ 1.7 based on verbal instruction). Need to retrain relevant staff in time. new staff member registration (schedule for time). two weeks’ 4.5 Client Plan Template to be revised within the next three months. Jane S 20 Revision of client plan 1 February At present there is no evidence that the client has received the October template completed, 2016, review rights and responsibilities document, so we will include a check 2015 document updated to sample of all box for the client to tick and sign that they have received the include tick box and plans to ‘client document. Also add a client so that the client can confirm records goals’ section goals’ section outline their goals and aspirations. of client goals 15 October 2015. and aspirations 4.5 The organisation needs to provide information in appropriate Fred P 1 Re-printing of required 1 March 2016 formats to enable service users to participate and make choices September information in appropriate about the services they receive. 2015 format. 1 September 2015.
1.7 New staff member registration forms have not been consistently completed (staff members are sometimes set in the system based on verbal instruction). Need to retrain relevant staff in new staff member registration (schedule for two weeks’ time). Fred P 31 July 2015 Retraining completed 2 July 2015. Review in 6 months’ time. 4 January 2016 4.5 Client Plan Template to be revised within the next three months. At present there is no evidence that the client has received the rights and responsibilities document, so we will include a check box for the client to tick and sign that they have received the document. Also add a client goals’ section so that the client can outline their goals and aspirations. Jane S 20 October 2015 Revision of client plan template completed, document updated to include tick box and ‘client goals’ section 15 October 2015. 1 February 2016, review sample of all plans to confirm records of client goals and aspirations 4.5 The organisation needs to provide information in appropriate formats to enable service users to participate and make choices about the services they receive. Fred P 1 September 2015 Re-printing of required information in appropriate format. 1 September 2015. 1 March 2016