No. of days of oldest call* 66 47 75 *the oldest call refers to the wider NHS mail / Outlook issues which has now been closed. These issues have been recognised as a high priority and there is an ongoing project in place to improve performance. Top Issues Details Result No. Sessions reset by 1st VDI sessions become VDI - unresponsive Line support enabling 9 unresponsive users to log back in Users unable to print or Printers fixed by Ricoh Printers 6 print quality issue engineers Users unable to access Resolved by Atos and Outlook / NHSmail Outlook or Outlook 4 NHSmail support becomes unresponsive Users unable to log in to Access restored VDI - log in 4 Thin Client within SLA Top Requests Details Result No. Request for shared drive Access given within Shared Drive 8 access agreed SLAs
No. of days of oldest call* 66 47 75 *the oldest call refers to the wider NHS mail / Outlook issues which has now been closed. These issues have been recognised as a high priority and there is an ongoing project in place to improve performance. Top Issues Details Result No. VDI - unresponsive VDI sessions become unresponsive Sessions reset by 1st Line support enabling users to log back in 9 Printers Users unable to print or print quality issue Printers fixed by Ricoh engineers 6 Outlook / NHSmail Users unable to access Outlook or Outlook becomes unresponsive Resolved by Atos and NHSmail support 4 VDI - log in Users unable to log in to Thin Client Access restored within SLA 4 Top Requests Details Result No. Shared Drive Request for shared drive access Access given within agreed SLAs 8