To ensure proper 170 management of BTO 16 assets Asset management Fully compliant asset register 171 To ensure maximum return on BTO 17 investment Investment management Diversified investment To ensure 172 economical and BTO 18 affordable tariffs Tariff setting by 30-06-2015 Review and approval of tariffs To ensure clear 173 timeframes for Budget and IDP IDP and Budget processes by BTO 19 processes Well planned IDP & Budget processes 174 To ensure regular Ratepayers interaction for revenue communication with collection and addressing Harmonised relationship with BTO 20 ratepayers community needs by 30-06-2015 ratepayers To enhance customer 175 satisfaction and reduce queries relating to municipal Document feedback from municipal BTO 21 services Customer care by 30-06-2015 customers
BTO 16 To ensure proper management of assets Asset management 170 Fully compliant asset register BTO 17 To ensure maximum return on investment Investment management 171 Diversified investment BTO 18 To ensure economical and affordable tariffs Tariff setting by 30-06-2015 172 Review and approval of tariffs BTO 19 To ensure clear timeframes for Budget and IDP processes IDP and Budget processes by 173 Well planned IDP & Budget processes BTO 20 To ensure regular communication with ratepayers Ratepayers interaction for revenue collection and addressing community needs by 30-06-2015 174 Harmonised relationship with ratepayers BTO 21 To enhance customer satisfaction and reduce queries relating to municipal services Customer care by 30-06-2015 175 Document feedback from municipal customers