11.4 :Summary PROGRAM1:ADMINISTRATION PLANNING & SUPPORT SERVICES OUTCOME(S):Effectiveplanning, Management &execution of service delivery. KeyOutputs(KO) Target Target Target Target Unit (Baseline) 2016/17 2017/18 2018/19 2015/16 SP101Policy Water strategic plan County water 100% 100% 100% 50% formulation and launched. strategic plan in Support Services County water bill and place and water policy. County Water 80% SP 102 Utilities and 100% 100% 100% bill and policy in Support services Efficient service place. delivery Customer care satisfaction PROGRAMME 2:WATER SERVICE PROVISION &MANAGEMENT. OUTCOME(S):Increasedprovisionof potable, accessible and affordable water within the county. Delivery Key Outputs (KO) Key Target Target Target Target Performance Unit (Baseline) 2016/17 2017/18 2018/19 Indicators 2015/16 (KPIs) SP Directorate -Improved water -Increased 48% 50% 60% 70% 201:Rehabilitation of Water and sewerage number of and Expansion of service service delivery consumers existing water Provision -Increased number using water 30% 45% 50% 60% Supplies of consumers. from protected -Reduced distance sources. of feting fetcting -Reduced( ufw) SP 202:Management Directorate -Sustained service -Uninterrupted 45% 60% 80% 90% of water service of Water delivery of service provision(Purchase service potable,affordable delivery. of Provision quality water -Adequate Chemicals,Electricity supply of Safe Bills and water delivered Maintenance of Plant to consumers . and Machinery)
11.4 :Summary PROGRAM1:ADMINISTRATION PLANNING & SUPPORT SERVICES OUTCOME(S):Effectiveplanning, Management &execution of service delivery. Unit KeyOutputs(KO) Target (Baseline) 2015/16 Target 2016/17 Target 2017/18 Target 2018/19 SP101Policy formulation and Support Services SP 102 Utilities and Support services Water strategic plan launched. County water bill and water policy. Efficient service delivery County water strategic plan in place and County Water bill and policy in place. Customer care satisfaction 50% 80% 100% 100% 100% 100% 100% 100% PROGRAMME 2:WATER SERVICE PROVISION &MANAGEMENT. OUTCOME(S):Increasedprovisionof potable, accessible and affordable water within the county. Delivery Unit Key Outputs (KO) Key Performance Indicators (KPIs) Target (Baseline) 2015/16 Target 2016/17 Target 2017/18 Target 2018/19 SP 201:Rehabilitation and Expansion of existing water Supplies Directorate of Water service Provision -Improved water and sewerage service delivery -Increased number of consumers. -Reduced distance of feting fetcting -Increased number of consumers using water from protected sources. -Reduced( ufw) 48% 30% 50% 45% 60% 50% 70% 60% SP 202:Management of water service provision(Purchase of Chemicals,Electricity Bills and Maintenance of Plant and Machinery) Directorate of Water service Provision -Sustained service delivery of potable,affordable quality water -Uninterrupted service delivery. -Adequate supply of Safe water delivered to consumers . 45% 60% 80% 90%