3. Job Seeker Satisfaction These results refer to job seekers’ level of satisfaction with their employment services provider and the various aspects of the assistance received. Table 3.1 – DES job seeker satisfaction with the help suited to circumstances, September 2013 Satisfied or Very Neither Satisfied nor Dissatisfied or Very Satisfied Dissatisfied Dissatisfied (%) (%) (%) Employment Assistance/ Post Placement Support 77.8 2.7 19.5 Ongoing Support 86.1 1.5 12.4 Table 3.2 – DES job seeker satisfaction with provider consideration of individual needs, September 20132 Satisfied or Very Neither Satisfied nor Dissatisfied or Very Satisfied Dissatisfied Dissatisfied (%) (%) (%) Employment Assistance/ Post Placement Support 79.3 2.3 18.3 Ongoing Support 86.7 1.7 11.6 Table 3.3 – DES job seeker satisfaction with staff treatment of job seeker with respect, September 20132 Satisfied or Very Neither Satisfied nor Dissatisfied or Very Satisfied Dissatisfied Dissatisfied (%) (%) (%) Employment Assistance/ Post Placement Support 90.7 1.2 8.1 Ongoing Support 92.9 0.7 6.3 Table 3.4 – DES job seeker satisfaction with overall quality of service, September 20132 Satisfied or Very Neither Satisfied nor Dissatisfied or Very Satisfied Dissatisfied Dissatisfied (%) (%) (%) Employment Assistance/ Post Placement Support 81.8 2.2 15.9 Ongoing Support 87.1 1.8 11.2
3. Job Seeker Satisfaction These results refer to job seekers’ level of satisfaction with their employment services provider and the various aspects of the assistance received. Table 3.1 – DES job seeker satisfaction with the help suited to circumstances, September 2013 Satisfied or Very Satisfied (%) Neither Satisfied nor Dissatisfied (%) Dissatisfied or Very Dissatisfied (%) Employment Assistance/ Post Placement Support 77.8 2.7 19.5 Ongoing Support 86.1 1.5 12.4 Table 3.2 – DES job seeker satisfaction with provider consideration of individual needs, September 20132 Satisfied or Very Satisfied (%) Neither Satisfied nor Dissatisfied (%) Dissatisfied or Very Dissatisfied (%) Employment Assistance/ Post Placement Support 79.3 2.3 18.3 Ongoing Support 86.7 1.7 11.6 Table 3.3 – DES job seeker satisfaction with staff treatment of job seeker with respect, September 20132 Satisfied or Very Satisfied (%) Neither Satisfied nor Dissatisfied (%) Dissatisfied or Very Dissatisfied (%) Employment Assistance/ Post Placement Support 90.7 1.2 8.1 Ongoing Support 92.9 0.7 6.3 Table 3.4 – DES job seeker satisfaction with overall quality of service, September 20132 Satisfied or Very Satisfied (%) Neither Satisfied nor Dissatisfied (%) Dissatisfied or Very Dissatisfied (%) Employment Assistance/ Post Placement Support 81.8 2.2 15.9 Ongoing Support 87.1 1.8 11.2