2 Development of a grievance redress Appoint a Notification of citizens Officer appointed mechanism responsible officer charter in the PS Office computerization 1 Commitment to computerizing office Action plan and functions, including separating request to MLGPC for Complete activity Define schedule in consumer services and basic office support attached? consultation with PMU. function. Nodal officer nominated? 2 Establishment of a zonal office. Project report and plan Communicate decision reflects needs of zones? as part of annual reform plan monitoring.
2 Development of a grievance redress mechanism Appoint a responsible officer Notification of citizens charter in the PS Officer appointed Office computerization 1 Commitment to computerizing office functions, including separating consumer services and basic office function. Action plan and request to MLGPC for support attached? Nodal officer nominated? Complete activity Define schedule in consultation with PMU. 2 Establishment of a zonal office. Project report and plan reflects needs of zones? Communicate decision as part of annual reform plan monitoring.