Finalize metrics Develop satisfaction survey for review and comment Finalize satisfaction survey instrument and process Coordinate Reservations and Prepare Project information February 16, 2015 June 30, 2015 Completed – Providers materials for reservation agents and 6/24/2015 providers Conduct information sessions for Q&A D. Project Execution Assemble Pre-Pilot Use Data Query RIDE database for use data for June 15, 2015 June 30, 2015 Completed – period July through December 2014 9/29/2015 (Pre-Pilot Project Use) Prepare use characteristics for Project participants: total trips and average trips per month. Assemble Pilot Use Data Collect monthly use for Pilot Project July 1, 2015 December 31, 2015 Completed – participants 1/11/2016 Compare Pilot Project use to pre-Pilot Project use rates Conduct Satisfaction Survey Distribute satisfaction survey to Pilot December 1, 2015 Completed Project participants 1/19/2016 Process returned surveys and enter December 15, 2015 December 31, – data 2015 Evaluate survey results Evaluate Project Metrics Prepare monthly summaries of and July 1, 2015 January 31, 2015 Completed – Project use 1/29/2016 Prepare monthly summary of lessons learned and recommended changes Prepare Pilot Project Report Prepare Draft Report of Pilot Project December 15, 2015 January 6, 2016 Completed – results 4/29/2016 January 6, 2016 January 13, 2016 –
Finalize metrics Develop satisfaction survey for review and comment Finalize satisfaction survey instrument and process Coordinate Reservations and Providers Prepare Project information materials for reservation agents and providers Conduct information sessions for Q&A February 16, 2015 – June 30, 2015 Completed 6/24/2015 D. Project Execution Assemble Pre-Pilot Use Data Query RIDE database for use data for period July through December 2014 (Pre-Pilot Project Use) Prepare use characteristics for Project participants: total trips and average trips per month. June 15, 2015 – June 30, 2015 Completed 9/29/2015 Assemble Pilot Use Data Collect monthly use for Pilot Project participants Compare Pilot Project use to pre-Pilot Project use rates July 1, 2015 – December 31, 2015 Completed 1/11/2016 Conduct Satisfaction Survey Distribute satisfaction survey to Pilot Project participants Process returned surveys and enter data Evaluate survey results December 1, 2015 December 15, 2015 – December 31, 2015 Completed 1/19/2016 Evaluate Project Metrics Prepare monthly summaries of and Project use Prepare monthly summary of lessons learned and recommended changes July 1, 2015 – January 31, 2015 Completed 1/29/2016 Prepare Pilot Project Report Prepare Draft Report of Pilot Project results December 15, 2015 – January 6, 2016 January 6, 2016 – January 13, 2016 Completed 4/29/2016