{ Project Quality } Definition. quality management ensures the project meets and exceeds “Project and stakeholder’s needs expectations.” Consider stakeholders from four different perspectives Perspective Examples Recipients of the product or service. Sponsor, Customers Participants in the process. Team members Citizens of the project culture. Management Observers of the project environment. Regulatory agencies Project Environment Project Culture Process Product quality management” management” Contrast “project with “quality Area Project Approach Business Approach Time Fixed term Long term Cost Budget tied to deliverables Budget tied to profitability Scope Focus on stakeholders Focus on organizational objectives Criteria for Defining Project Quality Drivers Primary Secondary Contributes to Organizational Product driven Conformance to Specifications Reputation or Image Process driven Meeting Deliverables Enhancing Organizational Assets Satisfying Stakeholder Needs Quality driven Improving Moral of Team Members and Expectations
{ Project Quality } Definition. “Project quality management ensures the project meets and exceeds stakeholder’s needs and expectations.” Consider stakeholders from four different perspectives Perspective Examples Recipients of the product or service. Sponsor, Customers Participants in the process. Team members Citizens of the project culture. Management Observers of the project environment. Regulatory agencies Project Environment Project Culture Process Product Contrast “project quality management” with “quality management” Area Project Approach Business Approach Time Fixed term Long term Cost Budget tied to deliverables Budget tied to profitability Scope Focus on stakeholders Focus on organizational objectives Criteria for Defining Project Quality Drivers Primary Secondary Product driven Conformance to Specifications Contributes to Organizational Reputation or Image Process driven Meeting Deliverables Enhancing Organizational Assets Quality driven Satisfying Stakeholder Needs and Expectations Improving Moral of Team Members