Table 1 Important skills and attitudes required in tourism sector employment. Statement Accommodation Food and Travel and Tourism Services Attractions Beverage Tourism Specific Skills Mean SD Mean SD Mean SD Mean SD Operational skills 3 0 3 0 3 0 3 0 Ability to deal with complaints 3 0 3 0 3 0 3 0 guests’ effectively Knowledge of and 3 0 2.9 0.3 2.9 0.3 2.8 0.4 company’s goals operational procedures Ability to deal with international clientele 3 3 0 2.8 0.4 3 0 Knowledge of the island in terms of 2.9 0.3 2.8 0.4 2.8 0.4. 2.8 0.4 history, attractions, geography and complementary services. Ability to sell the tourism product and 2.8 0.4 3 0 3 0 3 0 facility Knowledge of the tourism industry 2.4 0.5. 3 0 2.8 0.4 3 0 Interpersonal Skills Mean SD Mean SD Mean SD Mean SD Willingness to work as a team member 3 0 3 0 2.9 0.3 2.8 0.4 Ability to make guests feel welcome 3 0 3 0 3 0 3 0 Ability to deal sensitively and affectively 2.2 0.2 2.5 0.5 2.5 0.5 2.5 0.5 with multicultural issues Knowledge of international business 2 0 2 0 2.1 0.3 2.4 0.5 etiquette
Table 1 Important skills and attitudes required in tourism sector employment. Statement Accommodation Food and Beverage Travel and Attractions Tourism Services Tourism Specific Skills Mean SD Mean SD Mean SD Mean SD Operational skills 3 0 3 0 3 0 3 0 Ability to deal with guests’ complaints effectively 3 0 3 0 3 0 3 0 Knowledge of company’s goals and operational procedures 3 0 2.9 0.3 2.9 0.3 2.8 0.4 Ability to deal with international clientele 3 3 0 2.8 0.4 3 0 Knowledge of the island in terms of history, attractions, geography and complementary services. 2.9 0.3 2.8 0.4 2.8 0.4. 2.8 0.4 Ability to sell the tourism product and facility 2.8 0.4 3 0 3 0 3 0 Knowledge of the tourism industry 2.4 0.5. 3 0 2.8 0.4 3 0 Interpersonal Skills Mean SD Mean SD Mean SD Mean SD Willingness to work as a team member 3 0 3 0 2.9 0.3 2.8 0.4 Ability to make guests feel welcome 3 0 3 0 3 0 3 0 Ability to deal sensitively and affectively with multicultural issues 2.2 0.2 2.5 0.5 2.5 0.5 2.5 0.5 Knowledge of international business etiquette 2 0 2 0 2.1 0.3 2.4 0.5