passport to determine date and place of birth and to verify the identity of an individual. This guidance was published in the biannual newsletter. The Programme also circulated a communication around the payment charge. In preparation for the 2017-18 annual registration charge the department, in June 2017, produced and disseminated a fact sheet to all celebrants outlining a stepbystep process for each payment option. The Programme provides marriage celebrants with an enquiries service which provides access to a telephone service that is answered from 10:00am 1:00pm and – 2:00pm 5:00pm, Monday to Friday, and a dedicated email address. The telephone service – received 5,141 telephone enquiries over the reporting period. Marriage celebrants can also use the enquiries service to contact the Programme for clarification about their role, responsibilities or registration. During 2016-17, the Programme responded to approximately 14,769 written enquiries. Of the overall total of 19,910 enquiries, 7,000 of these were received in July, August and September 2016 which corresponds to the timing of the annual celebrant registration process. Case Study: The brochure published by the Programme is an and After Happily Ever…Before ‘approved under the Marriage Act and aims to assist marrying couples understand the process of form’ marrying in Australia, some of the legal consequences of marriage, and how couples can access support services. In accordance with the Australian Government’s Multicultural Access and Equity Policy, the Programme published thirteen additional languages (translation editions) of the brochure on the AGD website in early 2017. In addition to the fourteen translations already published (Spanish, Tagalog, Nepali, Japanese, Vietnamese, Greek, Chinese (simplified and traditional script), Hindi, Korean, Indonesian, Thai, Italian, Arabic), the brochure is now available in the following languages: Croatian, Serbian, Khmer, Macedonian, Turkish, Punjabi, Dari, Sinhalese, Bengali (Bangla), Russian, Urdu, Ukrainian and Persian (Farsi).
passport to determine date and place of birth and to verify the identity of an individual. This guidance was published in the biannual newsletter. The Programme also circulated a communication around the payment charge. In preparation for the 2017-18 annual registration charge the department, in June 2017, produced and disseminated a fact sheet to all celebrants outlining a stepbystep process for each payment option. The Programme provides marriage celebrants with an enquiries service which provides access to a telephone service that is answered from 10:00am – 1:00pm and 2:00pm – 5:00pm, Monday to Friday, and a dedicated email address. The telephone service received 5,141 telephone enquiries over the reporting period. Marriage celebrants can also use the enquiries service to contact the Programme for clarification about their role, responsibilities or registration. During 2016-17, the Programme responded to approximately 14,769 written enquiries. Of the overall total of 19,910 enquiries, 7,000 of these were received in July, August and September 2016 which corresponds to the timing of the annual celebrant registration process. Case Study: The Happily Ever…Before and After brochure published by the Programme is an ‘approved form’ under the Marriage Act and aims to assist marrying couples understand the process of marrying in Australia, some of the legal consequences of marriage, and how couples can access support services. In accordance with the Australian Government’s Multicultural Access and Equity Policy, the Programme published thirteen additional languages (translation editions) of the brochure on the AGD website in early 2017. In addition to the fourteen translations already published (Spanish, Tagalog, Nepali, Japanese, Vietnamese, Greek, Chinese (simplified and traditional script), Hindi, Korean, Indonesian, Thai, Italian, Arabic), the brochure is now available in the following languages: Croatian, Serbian, Khmer, Macedonian, Turkish, Punjabi, Dari, Sinhalese, Bengali (Bangla), Russian, Urdu, Ukrainian and Persian (Farsi).