SECTION : CUSTOMER SERVICES Sub-work Area Example of records Statutory Retention Period Action at end of provisions/Authority administrative life of record Complaints Complaints Policy & None Applicable Retain until Destroy Procedures superseded by new version (retain 1 copy for archive) Customer Complaints The Limitation () 6 years following last Destroy Order 1989 action Review for further retention in the case of contentious disputes. Complaints (Commissioner None Applicable 6 years following Destroy – for Complaints) Ombudsman date of resolution of complaint Review for further retention in the case of contentious disputes. Surveys and Customer Satisfaction Surveys Data Protection Act Completion of Destroy Consultations individual responses 1998 analysis of – responses Customer Satisfaction Surveys None Applicable 6 years Destroy analysis Review for archival & – re-use value. Consultation exercises issued None Applicable 6 years Destroy by the Council and responses Review for archival & received re-use value.
SECTION : CUSTOMER SERVICES Sub-work Area Example of records Statutory provisions/Authority Retention Period Action at end of administrative life of record Complaints Complaints Policy & Procedures None Applicable Retain until superseded by new version (retain 1 copy for archive) Destroy Customer Complaints The Limitation () Order 1989 6 years following last action Review for further retention in the case of contentious disputes. Destroy Complaints – (Commissioner for Complaints) Ombudsman None Applicable 6 years following date of resolution of complaint Review for further retention in the case of contentious disputes. Destroy Surveys and Consultations Customer Satisfaction Surveys – individual responses Data Protection Act 1998 Completion of analysis of responses Destroy Customer Satisfaction Surveys – analysis None Applicable 6 years Review for archival & re-use value. Destroy Consultation exercises issued by the Council and responses received None Applicable 6 years Review for archival & re-use value. Destroy