Undergraduate and Academic Staff Professional Off Campus External Part-time, Disabilities International Taught Postgraduate and Research Services Staff Users Users Full time Students Students etc Termly All Library staff briefings Weekly Weekly All Staff Bulletin Yearly Yearly Yearly Yearly Yearly Yearly Yearly Yearly Annual Library Survey Yearly Yearly Yearly Yearly Yearly Yearly Yearly Yearly CSE Survey Annually Collaborative Partner events Ongoing Ongoing Ongoing Ongoing Ongoing Comments Forms Termly Termly Termly Termly Termly Termly Termly Course Committees Email and Phone Focus Groups ad-hoc – Yearly Yearly Yearly Yearly Yearly National Satisfaction Survey One to One Meetings- ad-hoc Ongoing Ongoing Ongoing Ongoing Ongoing Ongoing Ongoing Ongoing Online and Social Media e.g. Facebook, Twitter and Library website Bi-annual PRES Postgraduate Research – Yearly PTES - Postgraduate Taught Termly Resource Allocation Meetings with Academic Group Leaders Termly Termly Termly Termly Termly Termly Termly Termly Student Consultation Sessions - ASLUG Targeted Surveys ad-hoc e.g. 24 Hour opening – University Committees - Academic Board, Academic Quality and Standards, Collaborative Partnerships Sub-Committee, Equality and Termly Termly Termly Termly Termly Termly Termly Diversity, Health and Safety Yearly University Programme Satisfaction Survey (UPSS)
Undergraduate and Taught Postgraduate Students Academic Staff and Research Professional Services Staff Off Campus Users External Users Part-time, Full time etc Disabilities International Students All Library staff briefings Termly All Staff Bulletin Weekly Weekly Annual Library Survey Yearly Yearly Yearly Yearly Yearly Yearly Yearly Yearly CSE Survey Yearly Yearly Yearly Yearly Yearly Yearly Yearly Yearly Collaborative Partner events Annually Comments Forms Ongoing Ongoing Ongoing Ongoing Ongoing Course Committees Termly Termly Termly Termly Termly Termly Termly Email and Phone Focus Groups – ad-hoc National Satisfaction Survey Yearly Yearly Yearly Yearly Yearly One to One Meetings- ad-hoc Online and Social Media e.g. Facebook, Twitter and Library website Ongoing Ongoing Ongoing Ongoing Ongoing Ongoing Ongoing Ongoing PRES – Postgraduate Research Bi-annual PTES - Postgraduate Taught Yearly Resource Allocation Meetings with Academic Group Leaders Termly Student Consultation Sessions - ASLUG Termly Termly Termly Termly Termly Termly Termly Termly Targeted Surveys – ad-hoc e.g. 24 Hour opening University Committees - Academic Board, Academic Quality and Standards, Collaborative Partnerships Sub-Committee, Equality and Diversity, Health and Safety Termly Termly Termly Termly Termly Termly Termly University Programme Satisfaction Survey (UPSS) Yearly