all rating changes for the past five (5) years. Please comment on the credit quality firm’s and overall financial strength. 3.4 How many accounts does your typical account administration/team manage? How do you determine the number of accounts assigned to each? How many accounts are assigned to the account administrator who would be assigned to account and what OST’s are the total assets under administration for this person? Please address both the master custody and securities lending service areas in your response. How do you propose to coordinate the delivery of service with staff located in different time zones and geographic locations? Where will service team be located? OST’s During what hours will client service teams be available? Describe how your client service team will respond to client inquiries, including first point of contact, inquiry routing/tracking, and resolution. 3.5 Provide the following information about insurance coverage relevant to the department handling master custody functions and/or securities lending. Include insurance coverage with respect to any acts or omissions of directors, officers and other personnel resulting in loss of funds. Please indicate the type and amount. Add additional lines if necessary. Type of Policy Policy Limit Per Underwriters(s) Expiration Policy Limit Deductible Claim Date 3.6 Over the past five (5) years, has your firm or any officer or principal been involved in any business litigation, legal proceedings, or regulatory actions or investigations? If so, provide a brief explanation and indicate the current status. 3.7 Describe your plan for providing this client with initial training and ongoing training for your online accounting and reporting systems and other tools. How often do you typically conduct training sessions with clients like OST? Describe what type of educational sessions, user conferences, publications or other means for keeping clients fully educated and for providing a forum for new ideas and needs you provide to clients. Describe your approach to client servicing and product familiarization. 3.8 Do you have a plan/arrangements in place for an alternative work site should your facilities become inoperative because of fire, earthquake, terrorist attacks, etc.? Briefly describe your emergency and disaster recovery plans. Please provide five (5) references that meet the following criteria:
all rating changes for the past five (5) years. Please comment on the firm’s credit quality and overall financial strength. 3.4 How many accounts does your typical account administration/team manage? How do you determine the number of accounts assigned to each? How many accounts are assigned to the account administrator who would be assigned to OST’s account and what are the total assets under administration for this person? Please address both the master custody and securities lending service areas in your response. How do you propose to coordinate the delivery of service with staff located in different time zones and geographic locations? Where will OST’s service team be located? During what hours will client service teams be available? Describe how your client service team will respond to client inquiries, including first point of contact, inquiry routing/tracking, and resolution. 3.5 Provide the following information about insurance coverage relevant to the department handling master custody functions and/or securities lending. Include insurance coverage with respect to any acts or omissions of directors, officers and other personnel resulting in loss of funds. Please indicate the type and amount. Add additional lines if necessary. Type of Policy Policy Limit Policy Deductible Limit Per Claim Underwriters(s) Expiration Date 3.6 Over the past five (5) years, has your firm or any officer or principal been involved in any business litigation, legal proceedings, or regulatory actions or investigations? If so, provide a brief explanation and indicate the current status. 3.7 Describe your plan for providing this client with initial training and ongoing training for your online accounting and reporting systems and other tools. How often do you typically conduct training sessions with clients like OST? Describe what type of educational sessions, user conferences, publications or other means for keeping clients fully educated and for providing a forum for new ideas and needs you provide to clients. Describe your approach to client servicing and product familiarization. 3.8 Do you have a plan/arrangements in place for an alternative work site should your facilities become inoperative because of fire, earthquake, terrorist attacks, etc.? Briefly describe your emergency and disaster recovery plans. Please provide five (5) references that meet the following criteria: