December 8.2.9 Include a standard line on every relevant Manager 2016 official Guide Dogs SA/NT publication to Marketing and advise the reader the material is Communications available in alternative formats (or can be provided upon request). In place – 8.2.10 Develop a clear procedure for all staff on EM Client Services continuous how to convert print to various EM Mobility and Dog improvement alternative formats. Services required. December 2016 In place – 8.2.11 Ensure newly recruited client services EM Client Services continuous staff and existing staff are appropriately EM Mobility and Dog improvement trained and updated on the use of Services assistive equipment, as well as the role required. June 2017 and operation of communication aids and translating and interpreting services. Improvement to 8.2.12 Ensure the Guide Dogs SA/NT website Manager the website meets international access standards – Marketing and access has been i.e. meets the World Wide Web Communications undertaken. Consortium (W3C) Web Content Further work Accessibility Guidelines (WCAG2.0). needs to be undertaken to reach full compliance with (WCAG2.0)June 2017 8.2.13 Undertake regular maintenance of the Manager Ongoing Guide Dogs SA/NT website to ensure it Marketing and meets evolving international standards. Communications In Place 8.2.14 Ensure the (DAIP) is accessible through EM S Client Services Ongoing the Guide Dogs SA/NT website and EM Mobility and Dog June 2016 available in alternative formats such as Services large print, Braille and audio upon Manager request. Provide the (DAIP) in various Marketing and community languages on a needs basis. Communications December 8.2.15 Promote the use and awareness of EM Client Services 2016 adaptive technology devices (kits) to the broader community to promote safety, Independence and inclusion for people with sensory loss in specialised environments, e.g. Hospitals, hotels resorts, nursing homes etc.
8.2.9 Include a standard line on every relevant official Guide Dogs SA/NT publication to advise the reader the material is available in alternative formats (or can be provided upon request). Manager Marketing and Communications December 2016 8.2.10 Develop a clear procedure for all staff on how to convert print to various alternative formats. EM Client Services EM Mobility and Dog Services In place – continuous improvement required. December 2016 8.2.11 Ensure newly recruited client services staff and existing staff are appropriately trained and updated on the use of assistive equipment, as well as the role and operation of communication aids and translating and interpreting services. EM Client Services EM Mobility and Dog Services In place – continuous improvement required. June 2017 8.2.12 Ensure the Guide Dogs SA/NT website meets international access standards – i.e. meets the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG2.0). Manager Marketing and Communications Improvement to the website access has been undertaken. Further work needs to be undertaken to reach full compliance with (WCAG2.0)June 2017 8.2.13 Undertake regular maintenance of the Guide Dogs SA/NT website to ensure it meets evolving international standards. Manager Marketing and Communications Ongoing 8.2.14 Ensure the (DAIP) is accessible through the Guide Dogs SA/NT website and available in alternative formats such as large print, Braille and audio upon request. Provide the (DAIP) in various community languages on a needs basis. EM S Client Services EM Mobility and Dog Services Manager Marketing and Communications In Place Ongoing June 2016 8.2.15 Promote the use and awareness of adaptive technology devices (kits) to the broader community to promote safety, Independence and inclusion for people with sensory loss in specialised environments, e.g. Hospitals, hotels resorts, nursing homes etc. EM Client Services December 2016