Criticality Level of Frequency Unit of to Job Competence of Utilization Elements Competency 1 2 3 0 1 2 3 4 1 2 3 Work within the vocational education and training policy framework Work within the training Work effectively in organization's quality vocational framework education and training Manage work and work relationships Demonstrate a approach to work Communicate information about workplace processes Lead workplace Facilitate group Communication discussion Conduct interview Provide team leadership Assign responsibilities Develop Small Set performance Teams and expectations for team Individuals members Supervise team performance Develop approaches to enhance quality customer service Manage Provision of Quality Manage delivery of Customer Service quality service Monitor customer service Check compliance to documentation requirement of Manage standards and Compliance to procedures Quality Standards Monitor compliance to and Procedures standards and procedures Evaluate QMS activities Prepare evaluation Evaluate framework and plan Implementation of Organize data Programs, Analyze data Projects and Prepare evaluation Systems reports
Unit of Competency Elements Criticality to Job Level of Competence Frequency of Utilization 1 2 3 0 1 2 3 4 1 2 3 Work effectively in vocational education and training Work within the vocational education and training policy framework Work within the training organization's quality framework Manage work and work relationships Demonstrate a approach to work Lead workplace Communication Communicate information about workplace processes Facilitate group discussion Conduct interview Develop Small Teams and Individuals Provide team leadership Assign responsibilities Set performance expectations for team members Supervise team performance Manage Provision of Quality Customer Service Develop approaches to enhance quality customer service Manage delivery of quality service Monitor customer service Manage Compliance to Quality Standards and Procedures Check compliance to documentation requirement of standards and procedures Monitor compliance to standards and procedures Evaluate QMS activities Evaluate Implementation of Programs, Projects and Systems Prepare evaluation framework and plan Organize data Analyze data Prepare evaluation reports