Percentage of active Percentage of active licences, that does 90% licences with no not have an enforcement action issued Outputs/ enforcement action against it. (Quarterly) - activities issued starting 1 January 2017 Percentage of Percentage of rehabilitation bonds rehabilitation bond assessment undertaken for all licences Short-term and assessments undertaken where a rehabilitation bond is required to 20% of all long-term during the quarter be paid. ERR aims to have all licences rehabilitation outcomes reviewed on a five year cycle. bonds (Annual) - starting 1 July 2017 3.Effective Percentage of reportable Percentage of incidents that are deemed 100% Incident events that are reportable events under the definition Short-term and Management responded to during the provided in Mineral Resources long-term (Quarterly) quarter (Sustainable Development) Act 1990 that outcomes starting 1 are responded to during the quarter. January 2017 4.Facilitation of ERR attendance at Active participation in ERC meetings stakeholder Environmental Review organised by tenement holders in 100% engagement Committee meetings accordance with statutory requirements Outputs/ or approvals and attended by ERR activities (Quarterly) - officers. starting 1 January 2017 6 Number of Stakeholder Number of Stakeholder Reference Group Review Group meetings organised by ERR. Outputs/ (Annual) - held by ERR activities starting 1 January 2017 3 Number of Earth Number of Earth Resources Regulator (Annual) - Outputs/ Resources Regulator Forums organised by ERR. starting 1 activities Forums held by ERR January 2017 Percentage of Delivery of commitments in agreements 100% commitments delivered in with Environment Protection Authority Working or Partnership (EPA), Victorian WorkCover Authority (Annual) - Outputs/ Agreements / MOUs (VWA), Country Fire Authority (CFA), starting 1 July activities Energy Safe Victoria (ESV) and 2017 Department of Environment, Land, Water and Planning (DELWP). 5.Complaint 3 business Average number of days Average number of days to respond to Management days - to respond to complaints community complaints, in the past Outputs/ (Quarterly) quarter. activities starting 1 January 2017 6.Community Weighted response score Weighted score from an annual survey Satisfaction 9 out of 10 for community which looks at community satisfaction satisfaction with ERR as with ERR as a regulator, including (Annual) - Short-term and a regulator, based on an community satisfaction with ERR in starting 1 July long-term annual survey conducted relation to statutory obligations, 2017 outcomes by ERR. regulatory compliance and stakeholder engagement activities.
Percentage of active licences with no enforcement action issued Percentage of active licences, that does not have an enforcement action issued against it. 90% (Quarterly) - starting 1 January 2017 Outputs/ activities Percentage of rehabilitation bond assessments undertaken during the quarter Percentage of rehabilitation bonds assessment undertaken for all licences where a rehabilitation bond is required to be paid. ERR aims to have all licences reviewed on a five year cycle. 20% of all rehabilitation bonds (Annual) - starting 1 July 2017 Short-term and long-term outcomes 3.Effective Incident Management Percentage of reportable events that are responded to during the quarter Percentage of incidents that are deemed reportable events under the definition provided in Mineral Resources (Sustainable Development) Act 1990 that are responded to during the quarter. 100% (Quarterly) starting 1 January 2017 Short-term and long-term outcomes 4.Facilitation of stakeholder engagement ERR attendance at Environmental Review Committee meetings Active participation in ERC meetings organised by tenement holders in accordance with statutory requirements or approvals and attended by ERR officers. 100% (Quarterly) - starting 1 January 2017 Outputs/ activities Number of Stakeholder Review Group meetings held by ERR Number of Stakeholder Reference Group organised by ERR. 6 (Annual) - starting 1 January 2017 Outputs/ activities Number of Earth Resources Regulator Forums held by ERR Number of Earth Resources Regulator Forums organised by ERR. 3 (Annual) - starting 1 January 2017 Outputs/ activities Percentage of commitments delivered in Working or Partnership Agreements / MOUs Delivery of commitments in agreements with Environment Protection Authority (EPA), Victorian WorkCover Authority (VWA), Country Fire Authority (CFA), Energy Safe Victoria (ESV) and Department of Environment, Land, Water and Planning (DELWP). 100% (Annual) - starting 1 July 2017 Outputs/ activities 5.Complaint Management Average number of days to respond to complaints Average number of days to respond to community complaints, in the past quarter. 3 business days - (Quarterly) starting 1 January 2017 Outputs/ activities 6.Community Satisfaction Weighted response score for community satisfaction with ERR as a regulator, based on an annual survey conducted by ERR. Weighted score from an annual survey which looks at community satisfaction with ERR as a regulator, including community satisfaction with ERR in relation to statutory obligations, regulatory compliance and stakeholder engagement activities. 9 out of 10 (Annual) - starting 1 July 2017 Short-term and long-term outcomes