GP Surgeries Same information systems Communication Carer Link Resources Hospitals Registration process Automatically generated Schools Changing attitudes changed in education Acknowledge carer “status” Raised profiles of carers Changing social attitudes “careism” Recognition of young carers Other points raised were as follows: 1st contact is vital Training is available. 1st contact needs to be Health/Social Care /any Holistic overview of the followed up with check profession has access to contributions of other understanding and appropriate partners – ‘whole signposting, makes information and package’ people feel valued yes understand it I’m fine might not continue ‘Planning with’ not Carers experience joined Continuity in support, ‘doing to’ – staff need to up health and social alongside good allow carers to identify care services not telling communications retain care and treatment your story over and over and empower staff so together, appreciate again. Even staff change they stay in the job! who the experts are – bear in mind at first contact carers may have been caring for some time Consider the impact of Time needs to be taken Forward planning with new people on the when handover length of GPs – reasonable person being looked appointment – and the adjustments. Listening after and the carer. carers choose! and being guided by the Trust and confidence carer takes time to develop. Consider how we commission to develop this Receptionist prompts Carers are known and In 2016 information
GP Surgeries Same information systems Communication Carer Link Resources Hospitals Registration process Automatically generated Schools Changing attitudes changed in education Acknowledge carer “status” Raised profiles of carers Changing social attitudes “careism” Recognition of young carers Other points raised were as follows: 1st contact is vital Health/Social Care /any profession has access to appropriate information and understand it Training is available. Holistic overview of the contributions of other partners – ‘whole package’ 1st contact needs to be followed up with check understanding and signposting, makes people feel valued yes I’m fine might not continue ‘Planning with’ not ‘doing to’ – staff need to allow carers to identify care and treatment together, appreciate who the experts are – bear in mind at first contact carers may have been caring for some time Carers experience joined up health and social care services not telling your story over and over again. Even staff change Continuity in support, alongside good communications retain and empower staff so they stay in the job! Consider the impact of new people on the person being looked after and the carer. Trust and confidence takes time to develop. Consider how we commission to develop this Time needs to be taken when handover length of appointment – and the carers choose! Forward planning with GPs – reasonable adjustments. Listening and being guided by the carer Receptionist prompts Carers are known and In 2016 information