Young People & Families Service; SENDIASS; Adult Services, parents and the Sheffield Parent Carer Forum. Throughout the year, the group have met on a regular basis and systematically completed a review of all aspects of the site. The group have redesigned the site, developed a new structure for content, and identified several areas for improvement in terms of design and usability, content and awareness/promotion. Design & Usability A major redesign of the site for and mobile devices was launched on PC’s 18th April 2016. This has improved the overall to feedback ‘look’, responding from children and young people to make better use of symbols; make the buttons easier to select; and from parents and carers by changing the main to with and adding additional categories e.g. ‘care services’ ‘help caring’ categories such as and ‘Getting Around’ ‘Money Matters. The main landing page also raises the profile of the ‘News’ section; ‘What’s and makes it easier to provide feedback and suggest On’ calendar improvements. The local offer group has also created a new structure for the site with new sub categories under each of the main sections, changing the layout and reviewing the filter categories to make it easier to find things. For instance, the and have been reviewed and the number of ‘special needs’ ‘facilities’ filters listings reduced from 112 to 16 and 62 to 21 respectively. We have also increased the prominence of the and feature and ‘rate review’ developed a new policy for the & to explain how this works. ‘Rate Review’ This enables users to provide a star rating and written feedback about the services and provision that they have used. This can be used to flag issues where approporiate but also to signpost other users to things that people value or recommend. We have created a new a ‘Tell Us What You Think’ section, which includes new online survey, contact us and feedback form. A clearer explanation the Local as well as an external link to a video produced by the ‘About Offer’ Council for Disabled Children, which explains in general terms what the Local Offer is and what it does. The site also now contains a module, ‘jargon buster’ which provides hover over explanatory text for key words and terminology. Content Work continues to improve the content of our local offer in terms of advice and information as well as keeping the list of service providers up to date. There
Young People & Families Service; SENDIASS; Adult Services, parents and the Sheffield Parent Carer Forum. Throughout the year, the group have met on a regular basis and systematically completed a review of all aspects of the site. The group have redesigned the site, developed a new structure for content, and identified several areas for improvement in terms of design and usability, content and awareness/promotion. Design & Usability A major redesign of the site for PC’s and mobile devices was launched on 18th April 2016. This has improved the overall ‘look’, responding to feedback from children and young people to make better use of symbols; make the buttons easier to select; and from parents and carers by changing the main categories e.g. ‘care services’ to ‘help with caring’ and adding additional categories such as ‘Getting Around’ and ‘Money Matters. The main landing page also raises the profile of the ‘News’ section; ‘What’s On’ calendar and makes it easier to provide feedback and suggest improvements. The local offer group has also created a new structure for the site with new sub categories under each of the main sections, changing the layout and reviewing the filter categories to make it easier to find things. For instance, the ‘special needs’ and ‘facilities’ filters have been reviewed and the number of listings reduced from 112 to 16 and 62 to 21 respectively. We have also increased the prominence of the ‘rate and review’ feature and developed a new policy for the ‘Rate & Review’ to explain how this works. This enables users to provide a star rating and written feedback about the services and provision that they have used. This can be used to flag issues where approporiate but also to signpost other users to things that people value or recommend. We have created a new ‘Tell Us What You Think’ section, which includes a new online survey, contact us and feedback form. A clearer explanation ‘About the Local Offer’ as well as an external link to a video produced by the Council for Disabled Children, which explains in general terms what the Local Offer is and what it does. The site also now contains a ‘jargon buster’ module, which provides hover over explanatory text for key words and terminology. Content Work continues to improve the content of our local offer in terms of advice and information as well as keeping the list of service providers up to date. There