Complete the grid below. Performance Metrics Input, Who is Who analyzes Who is Accountable? Output, Responsible? and reports? or Outcome Example: Outcome Example: Yuki, Joe, Example: Pat Example: Conversion Rates Yuki, Joe, Rita, and Amin in Rita, and Amin in (weekly); Exec Sales accountable for – Sales board (quarterly) timely reporting and for their team conversion averages Pat accountable for YoY – improvement in conversion rates Pat accountable for – decision to expand team and sales territory
Complete the grid below. Performance Metrics Input, Output, or Outcome Who is Responsible? Who analyzes and reports? Who is Accountable? Example: Conversion Rates Outcome Example: Yuki, Joe, Rita, and Amin in Sales Example: Pat (weekly); Exec board (quarterly) Example: Yuki, Joe, Rita, and Amin in Sales – accountable for timely reporting and for their team conversion averages Pat – accountable for YoY improvement in conversion rates Pat – accountable for decision to expand team and sales territory