AWARDS The number of awards presented at the Regional and State Leadership Conference is determined by judges and/or number of entries. The maximum number for the Regional Leadership Conference is three (3), and the maximum number for the State Leadership Conference is five (5). HELP DESK Help Desk Performance Rating Sheet Final Round Not Does Not Meet Meets Exceeds Points Evaluation Item Demonstrated Expectations Expectations Expectations Earned PROBLEM IDENTIFICATION Describes the situation (s) 0 1-3 4-7 8-10 Problem/incident properly 0 1-3 4-7 8-10 documented Issues a solution or recommendation(s); resolved 0 1-5 6-10 11-15 problem TECHNOLOGY Basic hardware/software knowledge, used correct 0 1-2 3-4 5 terminology Demonstrates ability to effectively answer technical 0 1-3 4-7 8-10 client’s questions Meets the needs of the client/ 0 1-3 4-7 8-10 customer Demonstrates troubleshooting skills and effective investigative 0 1-3 4-7 8-10 methods DELIVERY Statements are well organized and clearly stated; appropriate 0 1-2 3-4 5 business language used Demonstrates self-confidence, 0 1-2 3-4 5 initiative, and assertiveness Demonstrates ability to effectively 0 1-3 4-7 8-10 answer questions Demonstrates conflict resolution 0 1-2 3-4 5 skills Brings situation(s) to closure 0 1-2 3-4 5 /100 SUBTOTAL max Dress Code Penalty: Deduct five (5) points when dress code is not followed. Penalty: Deduct five (5) points for failure to follow guidelines.
AWARDS The number of awards presented at the Regional and State Leadership Conference is determined by judges and/or number of entries. The maximum number for the Regional Leadership Conference is three (3), and the maximum number for the State Leadership Conference is five (5). HELP DESK Help Desk Performance Rating Sheet Final Round Evaluation Item Not Demonstrated Does Not Meet Expectations Meets Expectations Exceeds Expectations Points Earned PROBLEM IDENTIFICATION Describes the situation (s) 0 1-3 4-7 8-10 Problem/incident properly documented 0 1-3 4-7 8-10 Issues a solution or recommendation(s); resolved problem 0 1-5 6-10 11-15 TECHNOLOGY Basic hardware/software knowledge, used correct terminology 0 1-2 3-4 5 Demonstrates ability to effectively answer client’s technical questions 0 1-3 4-7 8-10 Meets the needs of the client/ customer 0 1-3 4-7 8-10 Demonstrates troubleshooting skills and effective investigative methods 0 1-3 4-7 8-10 DELIVERY Statements are well organized and clearly stated; appropriate business language used 0 1-2 3-4 5 Demonstrates self-confidence, initiative, and assertiveness 0 1-2 3-4 5 Demonstrates ability to effectively answer questions 0 1-3 4-7 8-10 Demonstrates conflict resolution skills 0 1-2 3-4 5 Brings situation(s) to closure 0 1-2 3-4 5 SUBTOTAL /100 max Dress Code Penalty: Deduct five (5) points when dress code is not followed. Penalty: Deduct five (5) points for failure to follow guidelines.