KPI’s , General and Specific Post Order Scoring Matrix Key Performance Indicators Key Performance Indicators Key Performance Indicators POST: Yaoundé CONTRACTOR: G4S Security Services Cameroon PLC Contractor's Post’s Score Performance Performance (Month) Performance Posts Comments/ Ref: Indicator: Contractors Comments/ Supporting Evidence Check/Monitoring Target Supporting Evidence February Method and Method and 2013 Frequency Frequency Management The Contractor’s SM to record Manager/Supervisor timings when CM (CM) available when CM to meet with SM unavailable, and KPIM 1 required and to meet 100% monthly dates of monthly regularly with the management Customers Security meetings Manager (SM) Implementation of any Action points SM to review agreed action points KPIM 2 85% implemented and implementation arising from CM/SM reported to SM report management meetings Contractor expressly notify customer of replacement of staff 72 CM to document SM to check KPIM 3 hours before effecting 100% deployment details to compliance posting (Period and name SM at weekly meeting of replacement officer detailed). Contractor and staff abide by standards equivalent to those of proposed Code of Practice on Promoting SM to report any High Standards of CM to report any local local KPIM 4 100% Conduct by Security transgressions to SM transgressions to Companies FCO Internationally and do nothing that might cause embarrassment to the Customer Staff paid at least the CSM to check CM to provide details KPIM 5 100% minimum wage and annually that of any wage changes employed in accordance local law is
KPI’s , General and Specific Post Order Scoring Matrix Key Performance Indicators Key Performance Indicators Key Performance Indicators POST: Yaoundé CONTRACTOR: G4S Security Services Cameroon PLC Ref: Indicator: Performance Target Contractor's Performance Check/Monitoring Method and Frequency Post’s Performance Method and Frequency Score (Month) February 2013 Contractors Comments/ Supporting Evidence Posts Comments/ Supporting Evidence Management KPIM 1 The Contractor’s Manager/Supervisor (CM) available when required and to meet regularly with the Customers Security Manager (SM) 100% CM to meet with SM monthly SM to record timings when CM unavailable, and dates of monthly management meetings KPIM 2 Implementation of any agreed action points arising from CM/SM management meetings 85% Action points implemented and reported to SM SM to review implementation report KPIM 3 Contractor expressly notify customer of replacement of staff 72 hours before effecting posting (Period and name of replacement officer detailed). 100% CM to document deployment details to SM at weekly meeting SM to check compliance KPIM 4 Contractor and staff abide by standards equivalent to those of proposed Code of Practice on Promoting High Standards of Conduct by Security Companies Internationally and do nothing that might cause embarrassment to the Customer 100% CM to report any local transgressions to SM SM to report any local transgressions to FCO KPIM 5 Staff paid at least the minimum wage and employed in accordance 100% CM to provide details of any wage changes CSM to check annually that local law is