70% of library notifications (eg reservations, overdues) are sent via email or SMS, resulting in a reduction in handling and postage. Current/ Service Library Unique local history/heritage resources, Future improvement Services including over 1,000 photographs, 150 maps, archival records and important donated collections have been preserved in digital format and are accessible online via the Library’s website. Current/ Efficiency Library Online ticketing system streamlined Future gain/ Services management of library event promotion Service and bookings, including reduced cash improvement handling through online management of financial transactions. Current/ Service Library Introduction of federated searching Future improvement Services option (February 2014) improved access to digital resources by integrating online databases and eResources (including eAudio, eBooks, eMagazines, downloadable music and streaming videos), offering users the option to perform one search from the Library’s website across multiple content sources. The ability to search across all supplier portals through a single command with a single results page will significantly improve the customer experience and the Library’s capacity to offer breadth of collection. Potentially, it will result in increased usage of our digital collections. Current/ Service Library Free or low-cost services for customers, Future improvement Services such as wireless access, internet access, email, printing, photocopying and scanning. Current, future Cost Maitland Gaol The former Maitland Gaol, a state-owned containment operations asset, is managed by Council on a basis. The facility provides tours, functions, events and is a site of significant historical significance. The Gaol is consistently managed on a ‘break even’ basis, with an increasing focus on grants to fund new activities asset renewal and program enhancement. Current Cost Maitland Gaol Installation of energy efficient lighting on containment operations site, returning cost savings over time Current Cost Maitland Gaol Installation of water recovery on site
70% of library notifications (eg reservations, overdues) are sent via email or SMS, resulting in a reduction in handling and postage. Current/ Future Service improvement Library Services Unique local history/heritage resources, including over 1,000 photographs, 150 maps, archival records and important donated collections have been preserved in digital format and are accessible online via the Library’s website. Current/ Future Efficiency gain/ Service improvement Library Services Online ticketing system streamlined management of library event promotion and bookings, including reduced cash handling through online management of financial transactions. Current/ Future Service improvement Library Services Introduction of federated searching option (February 2014) improved access to digital resources by integrating online databases and eResources (including eAudio, eBooks, eMagazines, downloadable music and streaming videos), offering users the option to perform one search from the Library’s website across multiple content sources. The ability to search across all supplier portals through a single command with a single results page will significantly improve the customer experience and the Library’s capacity to offer breadth of collection. Potentially, it will result in increased usage of our digital collections. Current/ Future Service improvement Library Services Free or low-cost services for customers, such as wireless access, internet access, email, printing, photocopying and scanning. Current, future Cost containment Maitland Gaol operations The former Maitland Gaol, a state-owned asset, is managed by Council on a basis. The facility provides tours, functions, events and is a site of significant historical significance. The Gaol is consistently managed on a ‘break even’ basis, with an increasing focus on grants to fund new activities asset renewal and program enhancement. Current Cost containment Maitland Gaol operations Installation of energy efficient lighting on site, returning cost savings over time Current Cost Maitland Gaol Installation of water recovery on site