Information may be provided to a in the same manner it is d. What Type “lay-person” of Information released to any other person holding POA status, provided they have properly May be completed and have executed the certification statement relative to fees. Released? If there is no record of POA designation, the should Important: “lay-person” be considered a and appropriate privacy protocols apply. “third party” 8. Handling Media Inquiries This topic contains information on handling media inquiries, including: Introduction general procedures, and supervisory responsibilities. Change Date Initial content load September 2012 a. General In the event you receive a media inquiry presented by telephone, Inquiry Procedures for Routing and Information System (IRIS) inquiry, or personal contact Handling Media Inquiries do under any circumstances, attempt to answer the inquiry not, inform the inquirer that you will forward the media request to the local Public Affairs Officer (PAO) and the PAO will contact them shortly, and immediately inform a supervisor within your chain of command of the inquiry. b. Supervisory The supervisor, upon receipt of the media inquiry, should immediately refer Responsibilities the inquiry to the PAO for a formal response. for Handling Media Inquiries
d. What Type of Information May be Released? Information may be provided to a “lay-person” in the same manner it is released to any other person holding POA status, provided they have properly completed and have executed the certification statement relative to fees. Important: If there is no record of POA designation, the “lay-person” should be considered a “third party” and appropriate privacy protocols apply. 8. Handling Media Inquiries Introduction This topic contains information on handling media inquiries, including: general procedures, and supervisory responsibilities. Change Date Initial content load September 2012 a. General Procedures for Handling Media Inquiries In the event you receive a media inquiry presented by telephone, Inquiry Routing and Information System (IRIS) inquiry, or personal contact do not, under any circumstances, attempt to answer the inquiry inform the inquirer that you will forward the media request to the local Public Affairs Officer (PAO) and the PAO will contact them shortly, and immediately inform a supervisor within your chain of command of the inquiry. b. Supervisory Responsibilities for Handling Media Inquiries The supervisor, upon receipt of the media inquiry, should immediately refer the inquiry to the PAO for a formal response.