Examples: Request to remove a spouse from a award. Veteran’s Claim to add a school child to a award. Veteran’s The contractor is authorized to contact claimants by telephone to Note: obtain any information that is missing from the application. Therefore, do not exclude (from processing by the contractor) a claim to add a dependent to an award solely because the claimant left blank some of the fields (such as fields for the of birth and Social Security number (SSN)) on the dependent’s date corresponding application. For more information on initial screening policies, see M21-1, Reference: Part III, Subpart ii, Chapter 1. c. Placing Follow the instructions in the table below for placing under end product (EP) Claims and control the claims and correspondence referenced in M21-1, Part III, Subpart Correspondence i, 4.E.1.b. Under EP Control If the claim or Then ... correspondence ... falls under Category A establish EP 138. Exceptions: Follow the instructions in M21-1, Part III, Subpart iii, 5.K.2.a for placing VA Form 21-0538 under EP control. Follow the instructions in M21-1, Part III, Subpart iii, 5.K.4.a for placing the work item generated when a beneficiary fails to return VA under EP control. Form 21-0538 Notes: If an EP 138 is already pending, add a note under the existing EP 138 indicating that a new Category A claim/correspondence was received and requires processing. If the Veteran only has an electronic claims folder (eFolder), add the note in the Veterans Benefits Management System (VBMS). Otherwise, add the note in Modern Awards Processing Development (MAP-D). – falls under Category B establish EP 139.
Examples: Request to remove a spouse from a Veteran’s award. Claim to add a school child to a Veteran’s award. Note: The contractor is authorized to contact claimants by telephone to obtain any information that is missing from the application. Therefore, do not exclude (from processing by the contractor) a claim to add a dependent to an award solely because the claimant left blank some of the fields (such as fields for the dependent’s date of birth and Social Security number (SSN)) on the corresponding application. Reference: For more information on initial screening policies, see M21-1, Part III, Subpart ii, Chapter 1. c. Placing Claims and Correspondence Under EP Control Follow the instructions in the table below for placing under end product (EP) control the claims and correspondence referenced in M21-1, Part III, Subpart i, 4.E.1.b. If the claim or correspondence ... Then ... falls under Category A establish EP 138. Exceptions: Follow the instructions in M21-1, Part III, Subpart iii, 5.K.2.a for placing VA Form 21-0538 under EP control. Follow the instructions in M21-1, Part III, Subpart iii, 5.K.4.a for placing the work item generated when a beneficiary fails to return VA Form 21-0538 under EP control. Notes: If an EP 138 is already pending, add a note under the existing EP 138 indicating that a new Category A claim/correspondence was received and requires processing. If the Veteran only has an electronic claims folder (eFolder), add the note in the Veterans Benefits Management System (VBMS). Otherwise, add the note in Modern Awards Processing – Development (MAP-D). falls under Category B establish EP 139.