Respondents who reported that they were given reasons for referral raised the following issues: 3 said they needed X ray and it was not available within the health-facility; 5 said the medication needed was found at a place of referral and 6 said the services needed were at the major health facility (hospital); 6 said the service health provider was also sick and unable to function. Most of the adolescents who were referred said that they were told where and when to go as 25 (73%) reported so and only 9 (26%) said they were not informed about where and when to go. The point of Health Service Delivery has an Appealing and Clean Environment When asked if they found the health facility a welcoming place, the general picture was positive as 89 (78%) indicated that surroundings were clean and welcoming while 25 (22%) felt the surroundings were relatively poor; 98 (86%) said the receptionist area was clean 16 (14%) said it was not clean; 87 (76%) reported that the waiting room was clean and welcoming 27 (24% were not sure about the status of the waiting room and the toilets were also reported as clean by 68 (60%) while 46 (40%) felt that the toilets were not clean and all respondents said the consultation rooms were welcoming. The point of Health Service Delivery Provides Information and Education through a Variety of Channels Adolescents were asked if they saw information/educational materials on topics of interest to them during their visit to the health facility. The results showed that 86 (80%) saw the pictures while 21 (20%) reported that they did not see any pictures in the facilities that they visited and 7 were missing. Adolescents who had seen the pictures were asked if the materials were useful. The results showed that 88 (95%) felt that the materials were useful, 5 (5%) said materials were not useful. When asked if the materials were easy to read, 88 (95%) said yes and 5 (5%) said they were not easy to read. The materials were also interesting for adolescents to read as 88 (95%) said they were interesting to read and only 12 (13%) felt that they were not interesting to read. The information/education materials at the health facility were highly appreciated by most adolescents. They were as good sources of learning for adolescents who visit the health facilities. It could be encouraged that all facilities display such materials for adolescents to view and read when they visit the health facilities.
Respondents who reported that they were given reasons for referral raised the following issues: 3 said they needed X ray and it was not available within the health-facility; 5 said the medication needed was found at a place of referral and 6 said the services needed were at the major health facility (hospital); 6 said the service health provider was also sick and unable to function. Most of the adolescents who were referred said that they were told where and when to go as 25 (73%) reported so and only 9 (26%) said they were not informed about where and when to go. The point of Health Service Delivery has an Appealing and Clean Environment When asked if they found the health facility a welcoming place, the general picture was positive as 89 (78%) indicated that surroundings were clean and welcoming while 25 (22%) felt the surroundings were relatively poor; 98 (86%) said the receptionist area was clean 16 (14%) said it was not clean; 87 (76%) reported that the waiting room was clean and welcoming 27 (24% were not sure about the status of the waiting room and the toilets were also reported as clean by 68 (60%) while 46 (40%) felt that the toilets were not clean and all respondents said the consultation rooms were welcoming. The point of Health Service Delivery Provides Information and Education through a Variety of Channels Adolescents were asked if they saw information/educational materials on topics of interest to them during their visit to the health facility. The results showed that 86 (80%) saw the pictures while 21 (20%) reported that they did not see any pictures in the facilities that they visited and 7 were missing. Adolescents who had seen the pictures were asked if the materials were useful. The results showed that 88 (95%) felt that the materials were useful, 5 (5%) said materials were not useful. When asked if the materials were easy to read, 88 (95%) said yes and 5 (5%) said they were not easy to read. The materials were also interesting for adolescents to read as 88 (95%) said they were interesting to read and only 12 (13%) felt that they were not interesting to read. The information/education materials at the health facility were highly appreciated by most adolescents. They were as good sources of learning for adolescents who visit the health facilities. It could be encouraged that all facilities display such materials for adolescents to view and read when they visit the health facilities.