More customers Number of new 10% more per year Promotion of Convenient ordering customers 70% of feedback is new service Less work for nurses Customer Up-date of positive Better customer feedback survey customer satisfaction management system Customer Ask for customer Aquire and integrate Proportion of 70% of regular Employees new dispensing current sales sales is shifted in training machine switched to new first year program to Integration of new service use the Process should ordering process machine How well the new work well from Internal Train employees process has started launch date Launch of to work new process Launch online Customer Ongoing Use of ordering service and feedback maintenance consultants dispensing system survey Service Redesign web-page improvement Learning
Customer More customers Convenient ordering Less work for nurses Better customer satisfaction Number of new customers Customer feedback survey 10% more per year 70% of feedback is positive Promotion of new service Up-date of customer management system Ask for customer Internal Aquire and integrate new dispensing machine Integration of new ordering process Train employees Proportion of current sales switched to new service How well the new process has started to work 70% of regular sales is shifted in first year Process should work well from launch date Employees training program to use the machine Launch of new process Learning Launch online ordering service and dispensing system Redesign web-page Customer feedback survey Ongoing maintenance Service improvement Use of consultants