vendor immediately, and the Appeals Management Center (AMC) permanently transfer out (PTO) the claims folder in COVERS to the MSC’s SOJ. Upon notification of the PTO, Important: complete the PTO transfer in COVERS. entirely in VBMS send an e-mail to the VSCM or AMC mailbox, as applicable request the PTO of the COVERS record to the SOJ, and MSC’s handle new evidence associated with the IDES referral in accordance with M21-1, Part III, Subpart i, 2.D.3.g. Upon notification of the PTO, Important: complete the PTO transfer in COVERS. in the temporary custody of send an e-mail to the Compensation Service’s Systematic Technical VSCM mailbox of the SOJ, requesting the Accuracy Review (STAR) claims folder, and Staff IDES program office using the mailbox , stating that the claims folder has been requested from its respective SOJ. in the temporary custody of follow the instructions in M21-1, Part III, the Board of Subpart i, 2.D.3.f. Veteran’s Appeals (BVA) has previously been add a note in VBMS stating that all pre-IDES converted to an electronic records are available in VBMS via the record as part of the VIRTUAL VA DOCUMENTS tab on the paperless claims processing DOCUMENTS screen. (PLCP) program and exists only in the Virtual VA eFolder If an IDES participant already has a claim or appeal pending with Important: VA, see M21-1, Part III, Subpart i, 2.D.15. For more information about using COVERS, see the . References: If an IDES claims folder is at the BVA, see the table below for f. Claims participant’s Folders in BVA instructions. Custody Step Action 1 Submit a request for the claims folder to BVA, in accordance with M21-1, Part I, 5.F.5.c to be sent directly to the location. MSC’s 2 The request should indicate
the Appeals Management Center (AMC) vendor immediately, and permanently transfer out (PTO) the claims folder in COVERS to the MSC’s SOJ. Important: Upon notification of the PTO, complete the PTO transfer in COVERS. entirely in VBMS send an e-mail to the VSCM or AMC mailbox, as applicable request the PTO of the COVERS record to the MSC’s SOJ, and handle new evidence associated with the IDES referral in accordance with M21-1, Part III, Subpart i, 2.D.3.g. Important: Upon notification of the PTO, complete the PTO transfer in COVERS. in the temporary custody of Compensation Service’s Systematic Technical Accuracy Review (STAR) Staff send an e-mail to the VSCM mailbox of the SOJ, requesting the claims folder, and IDES program office using the mailbox , stating that the claims folder has been requested from its respective SOJ. in the temporary custody of the Board of Veteran’s Appeals (BVA) follow the instructions in M21-1, Part III, Subpart i, 2.D.3.f. has previously been converted to an electronic record as part of the paperless claims processing (PLCP) program and exists only in the Virtual VA eFolder add a note in VBMS stating that all pre-IDES records are available in VBMS via the VIRTUAL VA DOCUMENTS tab on the DOCUMENTS screen. Important: If an IDES participant already has a claim or appeal pending with VA, see M21-1, Part III, Subpart i, 2.D.15. References: For more information about using COVERS, see the . f. Claims Folders in BVA Custody If an IDES participant’s claims folder is at the BVA, see the table below for instructions. Step Action 1 Submit a request for the claims folder to BVA, in accordance with M21-1, Part I, 5.F.5.c to be sent directly to the MSC’s location. 2 The request should indicate