special signature provisions. April 20, 2018 Change Date Correspondence prepared by the National Call Centers (NCCs), IRIS a. Response Center (IRC), National Pension Call Center (NPCC), and RO PCT Prepared by will be released under the authority granted to the NCC Manager (NCCM), NCC, IRC, and the NIRC Manager (NIRCM), the NPCC Manager (NPCCM), and the NPCC Veterans Service Center Manager (VSCM) or, in the absence of the NCCM, NIRCM, NPCCM, or VSCM, the person designated as acting manager. Correspondence prepared and released by the NCC, NIRC, NPCC, and PCT will be prepared with the standard RO header and signature block. If there are compelling reasons, such as a special correspondence response or b. Special Signature an escalated issue, that the NCCM, NIRCM, NPCCM, or VSCM feels Provisions requires the signature of the NCCM, NIRCM, NPCCM, or VSCM, the director may authorize NCC, NIRC, NPCC, or PCT correspondence to be signed with the name and title of the NCCM, NIRCM, NPCCM, or VSCM instead of the standard RO signature block. ________________________________________________________________ 3. Handling Incoming Special Controlled Correspondence Introduction This topic provides guidance and information on recognizing and handling the various types of incoming correspondence received by VA, including: definitions for and special controlled correspondence, identifying, processing, and following up on special controlled correspondence Change Date April 20, 2018
special signature provisions. Change Date April 20, 2018 a. Prepared by NCC, IRC, and NPCC Correspondence prepared by the National Call Centers (NCCs), IRIS Response Center (IRC), National Pension Call Center (NPCC), and RO PCT will be released under the authority granted to the NCC Manager (NCCM), the NIRC Manager (NIRCM), the NPCC Manager (NPCCM), and the Veterans Service Center Manager (VSCM) or, in the absence of the NCCM, NIRCM, NPCCM, or VSCM, the person designated as acting manager. Correspondence prepared and released by the NCC, NIRC, NPCC, and PCT will be prepared with the standard RO header and signature block. b. Special Signature Provisions If there are compelling reasons, such as a special correspondence response or an escalated issue, that the NCCM, NIRCM, NPCCM, or VSCM feels requires the signature of the NCCM, NIRCM, NPCCM, or VSCM, the director may authorize NCC, NIRC, NPCC, or PCT correspondence to be signed with the name and title of the NCCM, NIRCM, NPCCM, or VSCM instead of the standard RO signature block. ________________________________________________________________ 3. Handling Incoming Special Controlled Correspondence Introduction This topic provides guidance and information on recognizing and handling the various types of incoming correspondence received by VA, including: definitions for special controlled correspondence, and identifying, processing, and following up on special controlled correspondence Change Date April 20, 2018