Continued on next page , Continued When possible, try and use the following examples of finishing phrases: e. Examples of Finishing Phrases with you today, but I do have to go “It’s been nice talking now.” you for calling. I wish I had more time to talk with you, but I have “Thank to go now.” been great talking with you “Well, it’s today.” wish I so busy today so I could spend more time talking with “I wasn’t you.” for calling today. I do have to take some other calls “Thanks now.” it today. Thanks for “Well, sure sounds like we’ve covered everything calling.” f. Closing the Use the following four steps in closing the telephone call: Call 6. Courtesy Tips This topic provides some general courtesy tips and guidance, including: Introduction customer service and courtesy your speaking voice and how to improve it your listening skills and how to improve them acknowledging the caller’s feelings effective customer service techniques being caring and considerate being committed to customer service, and
Continued on next page , Continued e. Examples of Finishing Phrases When possible, try and use the following examples of finishing phrases: “It’s been nice talking with you today, but I do have to go now.” “Thank you for calling. I wish I had more time to talk with you, but I have to go now.” “Well, it’s been great talking with you today.” “I wish I wasn’t so busy today so I could spend more time talking with you.” “Thanks for calling today. I do have to take some other calls now.” “Well, it sure sounds like we’ve covered everything today. Thanks for calling.” f. Closing the Call Use the following four steps in closing the telephone call: 6. Courtesy Tips Introduction This topic provides some general courtesy tips and guidance, including: customer service and courtesy your speaking voice and how to improve it your listening skills and how to improve them acknowledging the caller’s feelings effective customer service techniques being caring and considerate being committed to customer service, and