PERSON SPECIFICATION LETTINGS ADVISOR – The ‘Core Behaviours’ competency framework outlines the key expectations of all Longhurst Group staff. Used together, the Person Specification and Core Behaviours will ensure new Test employees will exhibit the competencies required Desirable for this role. Essential/ Interview Application A) Education, qualifications and training: Strategic i) Degree level education or equivalent through Desirable relevant training/experience ii) Relevant professional qualification or an equivalent Desirable leadership qualification. B) Core Behaviours: Operational 1) Understanding the organisation Aware of and outside the what’s happening inside organisation and the relationship between Longhurst Desirable Group, the community and the environment. Understands impact of local actions on organisational objectives. 2) Delivering excellent customer service Ensures the delivery of service meets customer Essential requirements, internal and external. Offers customers more help than expected. 3) Communication Communicates with others using techniques Essential appropriate to the situation and uses skills to build and maintain relationships. Thinks about how they come across to others. 4) Innovation/change Looks for new ways to improve working methods and Essential initiatives to carry the organisation forward. Recognises the need to improve and has an awareness of the need to contribute to change 5) Working together Forms working relationships with others inside and Essential outside the organisation and openly promotes and values diversity. Works well with others to achieve personal and team objectives 6) Leadership Promotes effective performance through Essential and by motivating and supporting others. Understands the benefits of strong leadership and respects the decision making process
PERSON SPECIFICATION – LETTINGS ADVISOR The ‘Core Behaviours’ competency framework outlines the key expectations of all Longhurst Group staff. Used together, the Person Specification and Core Behaviours will ensure new employees will exhibit the competencies required for this role. Essential/ Desirable Application Test Interview A) Education, qualifications and training: Strategic i) Degree level education or equivalent through relevant training/experience Desirable ii) Relevant professional qualification or an equivalent leadership qualification. Desirable B) Core Behaviours: Operational 1) Understanding the organisation Aware of what’s happening inside and outside the organisation and the relationship between Longhurst Group, the community and the environment. Understands impact of local actions on organisational objectives. Desirable 2) Delivering excellent customer service Ensures the delivery of service meets customer requirements, internal and external. Offers customers more help than expected. Essential 3) Communication Communicates with others using techniques appropriate to the situation and uses skills to build and maintain relationships. Thinks about how they come across to others. Essential 4) Innovation/change Looks for new ways to improve working methods and initiatives to carry the organisation forward. Recognises the need to improve and has an awareness of the need to contribute to change Essential 5) Working together Forms working relationships with others inside and outside the organisation and openly promotes and values diversity. Works well with others to achieve personal and team objectives Essential 6) Leadership Promotes effective performance through and by motivating and supporting others. Understands the benefits of strong leadership and respects the decision making process Essential