Access Control Prevent unauthorised access and deal with SM to investigate events threatening the CM to check any incidents and KPIA1 security of the 100% adherence and inform discuss with CM Customer's Personnel, SM of any failures to prevent repeat families, premises and property SM to carry out Visitors and vehicles CM to check random checks KPIA2 properly recorded and 100% adherence and inform (watching; searched by the Guards SM of any failures mystery visitor) Packages and mail CM to check SM to carry out KPIA3 properly screened, 100% adherence and inform random checks recorded and stamped. SM of any failures (watching) CCTV monitored and any SM to carry out CM to check suspicious activity random checks KPIA4 100% adherence and inform reported and (watching; SM of any failures investigated mystery visitor) Regular foot CM to check patrol SM to carry out KPIA5 patrol/search conducted 100% logs random checks every 1 hours SM to carry out Prevent unauthorised CM to check random checks KPIA6 removal of property from 100% adherence and inform and investigate Customer's sites SM of any failures any failures SM to check logs Mobile random patrols of CM to check patrol weekly and carry KPIA7 all Customer's Premises 100% logs daily out random carried out by supervisor checks Scoring Matrix EXCELLENT The Contractor is performing excellently and fully 1 meeting the required service Levels SATISFACTORY The Contractor has failed to meet the expected performance target during the current period. Improvement measures have 2 been put in place. “There is no impact on service delivery” Or “There is a significant impact on service delivery”. Explanation: This would allow a score to be raised directly from 1
Access Control KPIA1 Prevent unauthorised access and deal with events threatening the security of the Customer's Personnel, families, premises and property 100% CM to check adherence and inform SM of any failures SM to investigate any incidents and discuss with CM to prevent repeat KPIA2 Visitors and vehicles properly recorded and searched by the Guards 100% CM to check adherence and inform SM of any failures SM to carry out random checks (watching; mystery visitor) KPIA3 Packages and mail properly screened, recorded and stamped. 100% CM to check adherence and inform SM of any failures SM to carry out random checks (watching) KPIA4 CCTV monitored and any suspicious activity reported and investigated 100% CM to check adherence and inform SM of any failures SM to carry out random checks (watching; mystery visitor) KPIA5 Regular foot patrol/search conducted every 1 hours 100% CM to check patrol logs SM to carry out random checks KPIA6 Prevent unauthorised removal of property from Customer's sites 100% CM to check adherence and inform SM of any failures SM to carry out random checks and investigate any failures KPIA7 Mobile random patrols of all Customer's Premises carried out by supervisor 100% CM to check patrol logs daily SM to check logs weekly and carry out random checks Scoring Matrix 1 EXCELLENT The Contractor is performing excellently and fully meeting the required service Levels 2 SATISFACTORY The Contractor has failed to meet the expected performance target during the current period. Improvement measures have been put in place. “There is no impact on service delivery” Or “There is a significant impact on service delivery”. Explanation: This would allow a score to be raised directly from 1