service points are more flexible to receive any size of parcel and store personnel are helpful to assist customers that are not familiar with locker machine operations (for example old people); moreover service point allow customers to combine the parcel collection with shopping, as most service points are located in stores. This way around ensures that stores are always willing to handle the parcel service because it yields extra profit (Foresight, 2000). Table 4, CDP companies in Germany, the UK and The Netherlands Sourcing: Esser and Kurte 2007; Rowlands, 2006) Weltevreden, 2007a After 2000, there is a trend of establishing networks of CDP in European countries for B2C market. Policy makers of logistic companies are aware of using CDP as a means to decrease the freight transport in online shopping since it saves the additional costs of second or third time delivery. In table 4 we can see the main adoptions of CDP in Germany, the UK and The Netherlands, and it is within expectations that service points are the most common form given the strengths and weaknesses above. McLeod et al. (2006) studied customers’ attitude of 790 households in Winchester in the UK regarding the service point. The result showed that 83% of respondents were in favor of the idea of service points instead of carrier’s depots. And in France, 20% of online shopping are shipped to service points other than home, it has become a well-established modes that has a nationwide network covering urban, suburbs and rural areas (Morganti et al., 2014). CDP companies need sufficient resources to build the network that is large enough to attract the customers, but unfortunately not all the companies listed above are successful. Locker point companies Tower24 and Givver only obtain a prototype of their service (Esser and Kurte, 2007). The UK Company CollectPoint was shut down in 2007 and bought by Redpack, and Redpack is making use of the network of ColletPoint as a channel mainly in B2B market (RedPack, 2007). Nevertheless, this does not mean that locker points have faded away from being an attractive option. DHL has placed over2500 Pack Station (see figure 6) since 2000, and
service points are more flexible to receive any size of parcel and store personnel are helpful to assist customers that are not familiar with locker machine operations (for example old people); moreover service point allow customers to combine the parcel collection with shopping, as most service points are located in stores. This way around ensures that stores are always willing to handle the parcel service because it yields extra profit (Foresight, 2000). Table 4, CDP companies in Germany, the UK and The Netherlands Sourcing: Esser and Kurte 2007; Rowlands, 2006) Weltevreden, 2007a After 2000, there is a trend of establishing networks of CDP in European countries for B2C market. Policy makers of logistic companies are aware of using CDP as a means to decrease the freight transport in online shopping since it saves the additional costs of second or third time delivery. In table 4 we can see the main adoptions of CDP in Germany, the UK and The Netherlands, and it is within expectations that service points are the most common form given the strengths and weaknesses above. McLeod et al. (2006) studied customers’ attitude of 790 households in Winchester in the UK regarding the service point. The result showed that 83% of respondents were in favor of the idea of service points instead of carrier’s depots. And in France, 20% of online shopping are shipped to service points other than home, it has become a well-established modes that has a nationwide network covering urban, suburbs and rural areas (Morganti et al., 2014). CDP companies need sufficient resources to build the network that is large enough to attract the customers, but unfortunately not all the companies listed above are successful. Locker point companies Tower24 and Givver only obtain a prototype of their service (Esser and Kurte, 2007). The UK Company CollectPoint was shut down in 2007 and bought by Redpack, and Redpack is making use of the network of ColletPoint as a channel mainly in B2B market (RedPack, 2007). Nevertheless, this does not mean that locker points have faded away from being an attractive option. DHL has placed over2500 Pack Station (see figure 6) since 2000, and