UNIT OF JOB ELEMENTS OF UNIT OF Results COMPETENCY LEVEL TO CRITICALITY FREQUENCY APPLICATION COMPETENCY Competency Sf Sp Sf Sp Sf Sp Profile Work within the vocational education and training policy framework Work effectively Work within the training organization’s in vocational quality framework education and Manage work and work relationships training Demonstrate a client-focused approach to work Communicate information about workplace processes Lead workplace communication Facilitate group discussion Conduct interview Provide team leadership Assign responsibilities Develop small teams and Set performance expectations for team individuals members Supervise team performance Check approaches to enhance Supervise customer service quality provision of quality Review approaches in the delivery of customer quality service service Monitor and evaluate customer service Supervise Review standards and procedures implementation Deployment of standards and of quality procedures standards and Evaluate standards and procedures procedures Define office targets Supervise the Provide direction in all aspects of work implementation assignment of programs, Monitor and evaluate implementation projects and of programs and projects systems Make informed decisions UNIT OF JOB ELEMENTS OF UNIT OF Results COMPETENCY LEVEL TO CRITICALITY FREQUENCY APPLICATION COMPETENCY Competency Sf Sp Sf Sp Sf Sp Profile Supervise Check compliance to workplace workplace health, safety, security and health, safety, environmental practices
UNIT OF COMPETENCY ELEMENTS OF UNIT CRITICALITY TO JOB COMPETENCY LEVEL FREQUENCY OF APPLICATION Competency Profile Results Sf Sp Sf Sp Sf Sp Work effectively in vocational education and training Work within the vocational education and training policy framework Work within the training organization’s quality framework Manage work and work relationships Demonstrate a client-focused approach to work Lead workplace communication Communicate information about workplace processes Facilitate group discussion Conduct interview Develop small teams and individuals Provide team leadership Assign responsibilities Set performance expectations for team members Supervise team performance Supervise provision of quality customer service Check approaches to enhance customer service quality Review approaches in the delivery of quality service Monitor and evaluate customer service Supervise implementation of quality standards and procedures Review standards and procedures Deployment of standards and procedures Evaluate standards and procedures Supervise the implementation of programs, projects and systems Define office targets Provide direction in all aspects of work assignment Monitor and evaluate implementation of programs and projects Make informed decisions UNIT OF COMPETENCY ELEMENTS OF UNIT CRITICALITY TO JOB COMPETENCY LEVEL FREQUENCY OF APPLICATION Competency Profile Results Sf Sp Sf Sp Sf Sp Supervise workplace health, safety, Check compliance to workplace health, safety, security and environmental practices