6.2 The yearly average of days empty homes were with the repairs team was 58.27 days. The target set for 2016/17 is 25 days The empty homes team has spent time working on the current practices and processes to understand where time can be saved and the procedures improved. The turnaround of empty homes has improved drastically over the past 12 months; in April 2015 the average number of days spent on an empty home was 129 (20 let), in March 2016 the average was 29 days (32 let). An example of practice change is that fixtures and fittings are no longer removed and replaced in empty properties just because they council aren’t standard installs. Providing they are safe and in good order they will no longer be replaced. 6.3 The main area which must change to improve performance is management. The focus is on how we manage, organise and arrange for work to be completed. 7.0 Any Other Business 7.1 Finalising of the Terms of Reference will be done by the post-it note circle Agenda Item activity previously used in the Housing Management Working Group. This was voted for. (9 for, 0 against, 8 no preference) 7.2 Jim Marks Tenant Scrutiny Panel representative – The TSP are asking for comments and feedback from involved tenants on and whether it is fit for purpose. NWLDC’s Anti Social Behaviour policy Involved Pass any comments to Justin in Resident Involvement. o’Brien Tenants All responses must be in by Friday 27th May. 7.2i Another area being investigated by the TSP is how complaints are dealt with and community triggers. Comments are again requested. 7.3 Kirit Patel has now ended his contract as a temporary housing officer. Elizabeth Turner is returning from maternity leave; initially on a part time basis with a gradual return to her full time position as a housing officer. 7.4 SC reported that appointments still when calling up for a aren’t being given NB repair. NB will look into this. 7.5 GP requested for a dedicated meeting to discuss empty homes. This was opened up to a vote of which resulted in a majority decision not to do so as empty homes are discussed on a quarterly basis as part of the performance reports. Date Of Next Meeting Tuesday 7th June 2016 10:15 Council Chamber
6.2 6.3 The yearly average of days empty homes were with the repairs team was 58.27 days. The target set for 2016/17 is 25 days The empty homes team has spent time working on the current practices and processes to understand where time can be saved and the procedures improved. The turnaround of empty homes has improved drastically over the past 12 months; in April 2015 the average number of days spent on an empty home was 129 (20 let), in March 2016 the average was 29 days (32 let). An example of practice change is that fixtures and fittings are no longer removed and replaced in empty properties just because they aren’t council standard installs. Providing they are safe and in good order they will no longer be replaced. The main area which must change to improve performance is management. The focus is on how we manage, organise and arrange for work to be completed. 7.0 7.1 7.2 7.2i 7.3 7.4 7.5 Any Other Business Finalising of the Terms of Reference will be done by the post-it note circle activity previously used in the Housing Management Working Group. This was voted for. (9 for, 0 against, 8 no preference) Jim Marks – Tenant Scrutiny Panel representative The TSP are asking for comments and feedback from involved tenants on NWLDC’s Anti Social Behaviour policy and whether it is fit for purpose. Pass any comments to Justin o’Brien in Resident Involvement. All responses must be in by Friday 27th May. Another area being investigated by the TSP is how complaints are dealt with and community triggers. Comments are again requested. Kirit Patel has now ended his contract as a temporary housing officer. Elizabeth Turner is returning from maternity leave; initially on a part time basis with a gradual return to her full time position as a housing officer. SC reported that appointments still aren’t being given when calling up for a repair. NB will look into this. GP requested for a dedicated meeting to discuss empty homes. This was opened up to a vote of which resulted in a majority decision not to do so as empty homes are discussed on a quarterly basis as part of the performance reports. Agenda Item Involved Tenants NB Date Of Next Meeting Tuesday 7th June 2016 10:15 Council Chamber