Threatening questions bother you like me …”, “Please to…?” excuse me, but…” you finished it Constructive criticism “Haven’t yet?”, Unacknowledged on earth did you do it without blame “Why choice like that?” feel irritated when you “I Threatening requests interrupt “I should”, “I ought”, “I me” have to” do want Seeking opinions “You’d better that”, “I others’ Qualifiers that done or else” does this fit in with your “How only my Heavy handed advice “It’s opinion”. “I ideas?” might be wrong.” Willingness to explore “You should”, “You ought”, Self-dismissal other solutions “Why don’t you?” not Blame can we get around this “It’s important”. “It “How really doesn’t matter.” made a mess of problem?” “You that” Self-put-downs Sarcasm “I’m useless”, “I’m must be “You joking”, “I don’t know hopeless”, “You suppose you managed to do me” that?” When communicating your verbal messages, consider your use of the terms and “and” “but”: AND… BUT… Tends to negate/dismiss what has occurred Allows you to lead forward into another opinion or been said previously. without negating what has been previously communicated. How do I respond to tricky questions? Consider… Key take-out focus on what you do know and be honest when you know – don’t the answer! Appendix E Change Curve for managing others – Working through and managing emotional responses to change Commitment Denial Behaviours Strategies Behaviours Strategies
bother you …”, “Please excuse me, but…” Unacknowledged choice “I should”, “I ought”, “I have to” Qualifiers “It’s only my opinion”. “I might be wrong.” Self-dismissal “It’s not important”. “It really doesn’t matter.” Self-put-downs “I’m useless”, “I’m hopeless”, “You know me” Threatening questions “Haven’t you finished it yet?”, “Why on earth did you do it like that?” Threatening requests “You’d better do that”, “I want that done or else” Heavy handed advice “You should”, “You ought”, “Why don’t you?” Blame “You made a mess of that” Sarcasm “You must be joking”, “I don’t suppose you managed to do that?” like me to…?” Constructive criticism without blame “I feel irritated when you interrupt me” Seeking others’ opinions “How does this fit in with your ideas?” Willingness to explore other solutions “How can we get around this problem?” When communicating your verbal messages, consider your use of the terms “and” and “but”: BUT… Tends to negate/dismiss what has occurred or been said previously. AND… Allows you to lead forward into another opinion without negating what has been previously communicated. How do I respond to tricky questions? Consider… Key take-out – focus on what you do know and be honest when you don’t know the answer! Appendix E – Change Curve for managing others Working through and managing emotional responses to change Denial Behaviours Strategies Commitment Behaviours Strategies