Applications to the National Portfolio Investment Programme 2018/19–2021/22 Making a complaint Introduction Arts Council England is committed to delivering a high quality service to applicants for funding. We take all complaints about our service seriously so if we find that we have made a mistake, we will apologise, put it right and find ways to improve our service. This document sets out how to make a complaint about how we dealt with your application to the National Portfolio Investment Programme for 2018/19-2021/22. Making a complaint won’t affect the level of service you receive from us and will not affect your chances of getting a grant from us in the future. This complaint process is unique to applications made to the National Portfolio Investment Programme 2018/19-2021/22 and can’t be used for complaints about anything else. What you can complain about You can complain if you think that: maladministration has taken place (for example, if we have delayed, made mistakes in or failed to follow the procedures in our application process) we have failed to give you access to information or have given you incorrect advice or information we have not treated you politely we have unlawfully discriminated against you or not treated you fairly.
Applications to the National Portfolio Investment Programme 2018/19–2021/22 Making a complaint Introduction Arts Council England is committed to delivering a high quality service to applicants for funding. We take all complaints about our service seriously so if we find that we have made a mistake, we will apologise, put it right and find ways to improve our service. This document sets out how to make a complaint about how we dealt with your application to the National Portfolio Investment Programme for 2018/19-2021/22. Making a complaint won’t affect the level of service you receive from us and will not affect your chances of getting a grant from us in the future. This complaint process is unique to applications made to the National Portfolio Investment Programme 2018/19-2021/22 and can’t be used for complaints about anything else. What you can complain about You can complain if you think that: maladministration has taken place (for example, if we have delayed, made mistakes in or failed to follow the procedures in our application process) we have failed to give you access to information or have given you incorrect advice or information we have not treated you politely we have unlawfully discriminated against you or not treated you fairly.