tracking number. Send the PDFs to VCIP when complete. Delete the old DCS from VBMS. Misfiled Follow instructions for extra file When received, drop-file the Documents exceptions above. misfiled documents into the appropriate folder(s) if they were You may request the return of not already sent for scanning. Note: misfiled documents if the affected If the folders were already documents pertain to a record that scanned, generate a new DCS for should not be uploaded in VBMS. the correct Veteran and send the Please e-mail the a description of the misfiled documents in accordance issue necessitating the documents' with the shipping SOP return prior to submitting the request instructions for documents not via ddTracker. part of a claims folder. Missing Send a PDF of the manifest to Upload the missing manifest to the Manifest VCIP. appropriate EXCEPTION ID via the ddTracker Exceptions Tool. Manifests can be regenerated out of VBMS by looking up the box number and selecting then Action Generate Manifest. If the manifest provided does not clear the exception, contact the to request an inventory of the actual box contents. A VCIP staff member will provide the aforementioned inventory. ROs should use that information to generate a new manifest and DCS sheets for all claims folders from that box. Unscannable Send PDFs of the manifest/DCS Upload PDFs of the manifest/DCS Manifest and/or sheets to VCIP. sheets directly to the appropriate DCS Sheets EXCEPTION ID in the ddTracker Prior to shipping, ensure the Exceptions Tool. Note: barcodes are scannable and are not faded due to low printer ink Prior to shipping, ensure the Note: cartridge. barcodes on all VBMS shipping documentation are scannable and are not faded due to low printer ink cartridge. Contact the mailbox to resolve shipping questions or issues. Note: References:
tracking number. Send the PDFs to VCIP when complete. Delete the old DCS from VBMS. Misfiled Documents When received, drop-file the misfiled documents into the appropriate folder(s) if they were not already sent for scanning. If the folders were already scanned, generate a new DCS for the correct Veteran and send the misfiled documents in accordance with the shipping SOP instructions for documents not part of a claims folder. Follow instructions for extra file exceptions above. Note: You may request the return of misfiled documents if the affected documents pertain to a record that should not be uploaded in VBMS. Please e-mail the a description of the issue necessitating the documents' return prior to submitting the request via ddTracker. Missing Manifest Send a PDF of the manifest to VCIP. Upload the missing manifest to the appropriate EXCEPTION ID via the ddTracker Exceptions Tool. Manifests can be regenerated out of VBMS by looking up the box number and selecting Action then Generate Manifest. If the manifest provided does not clear the exception, contact the to request an inventory of the actual box contents. A VCIP staff member will provide the aforementioned inventory. ROs should use that information to generate a new manifest and DCS sheets for all claims folders from that box. Unscannable Manifest and/or DCS Sheets Send PDFs of the manifest/DCS sheets to VCIP. Note: Prior to shipping, ensure the barcodes are scannable and are not faded due to low printer ink cartridge. Upload PDFs of the manifest/DCS sheets directly to the appropriate EXCEPTION ID in the ddTracker Exceptions Tool. Note: Prior to shipping, ensure the barcodes on all VBMS shipping documentation are scannable and are not faded due to low printer ink cartridge. Note: Contact the mailbox to resolve shipping questions or issues. References: