11. Summary of avenues for complaint Subject of Complaint Complaints resolution process Magistrate, judicial registrar or tribunal Complaints must be made in writing and member addressed to: The Chief Magistrate Magistrates’ Court of Victoria GPO BOX 882 Melbourne VIC 3001 Refer to Judicial Complaints Process on the Courts website at magistratessupport@magistratescourt.vic.gov.au Conduct of staff Verbal complaints resolved immediately and at a Service provision local level, where possible. Court processes or procedures Court facilities If complaint remains unresolved then complaint is to be made in writing either to the appropriate senior manager or the Complaints Officer located within the office of the Chief Executive Officer. Complaints Officer Magistrates’ Court of Victoria GPO BOX 882, Melbourne VIC 3001 Legal Services Commissioner Legal Practitioners 5/555 Bourke Street Melbourne VIC 3000 Tel: 1300796 344 (Regional) or (03) 9679 8001 (Melbourne) Independent Anti-corruption Allegation of corrupt or improper Commission (IBAC) conduct (Whistleblower) Level 1, North Tower, 459 Collins St Melbourne VIC 3000 Privacy Coordinator Privacy Magistrates’ Court of Victoria GPO BOX 882 Melbourne VIC 3001
11. Summary of avenues for complaint Subject of Complaint Complaints resolution process Magistrate, judicial registrar or tribunal member Complaints must be made in writing and addressed to: The Chief Magistrate Magistrates’ Court of Victoria GPO BOX 882 Melbourne VIC 3001 Refer to Judicial Complaints Process on the Courts website at magistratessupport@magistratescourt.vic.gov.au Conduct of staff Service provision Court processes or procedures Court facilities Verbal complaints resolved immediately and at a local level, where possible. If complaint remains unresolved then complaint is to be made in writing either to the appropriate senior manager or the Complaints Officer located within the office of the Chief Executive Officer. Complaints Officer Magistrates’ Court of Victoria GPO BOX 882, Melbourne VIC 3001 Legal Practitioners Legal Services Commissioner 5/555 Bourke Street Melbourne VIC 3000 Tel: 1300796 344 (Regional) or (03) 9679 8001 (Melbourne) Allegation of corrupt or improper conduct (Whistleblower) Independent Anti-corruption Commission (IBAC) Level 1, North Tower, 459 Collins St Melbourne VIC 3000 Privacy Privacy Coordinator Magistrates’ Court of Victoria GPO BOX 882 Melbourne VIC 3001