4. Handling Various Types of Incoming Non-Controlled Correspondence This topic provides guidance and information on recognizing and handling Introduction the various types of incoming correspondence received by VA, including: definition of non-controlled correspondence, identifying, processing, and following up on non-controlled correspondence, handling redundant and unnecessary correspondence, handling misdirected mail dealing with appellate issues, and handling correspondence that is not associated with a claims folder April 20, 2018 Change Date is routine correspondence from a member of a. Definitions Non-controlled correspondence for the public not identified as evidence or a claim. The mail is not controlled, but is tracked and is to have a final response provided to the customer within 10 business days. The first business day following receipt of the correspondence item is Note: considered to be day one of the business day requirement for final response. b. Processing The table below contains instructions for processing non-controlled Non-Controlled correspondence. Establishing EP 400 for non-controlled correspondence will entail the Note: in SHARE in which the 400 EP is established and “one-time PCLR” function cleared with a single command only when a correspondence is customer’s
4. Handling Various Types of Incoming Non-Controlled Correspondence Introduction This topic provides guidance and information on recognizing and handling the various types of incoming correspondence received by VA, including: definition of non-controlled correspondence, identifying, processing, and following up on non-controlled correspondence, handling redundant and unnecessary correspondence, handling misdirected mail dealing with appellate issues, and handling correspondence that is not associated with a claims folder Change Date April 20, 2018 a. Definitions for Non-controlled correspondence is routine correspondence from a member of the public not identified as evidence or a claim. The mail is not controlled, but is tracked and is to have a final response provided to the customer within 10 business days. Note: The first business day following receipt of the correspondence item is considered to be day one of the business day requirement for final response. b. Processing Non-Controlled The table below contains instructions for processing non-controlled correspondence. Note: Establishing EP 400 for non-controlled correspondence will entail the “one-time PCLR” function in SHARE in which the 400 EP is established and cleared with a single command only when a customer’s correspondence is