Please explain your complaint. What action, if any, have you already taken to try to resolve your complaint? (Who did you speak to and what was the response?) What actions do you feel might resolve the problem at this stage? Please use additional sheets if required. If you have any documents to support your complaint, please send them with this form. Please tick the box if you would like them returned to you. We will send an acknowledgement within 5 working days of receiving your communication and will tell you what is happening. If a further response is required, this should reach you within 20 working days. FOR OFFICE USE ONLY Date Complaint reference Received Acknowledgement sent Substantive reply sent
Please explain your complaint. What action, if any, have you already taken to try to resolve your complaint? (Who did you speak to and what was the response?) What actions do you feel might resolve the problem at this stage? Please use additional sheets if required. If you have any documents to support your complaint, please send them with this form. Please tick the box if you would like them returned to you. We will send an acknowledgement within 5 working days of receiving your communication and will tell you what is happening. If a further response is required, this should reach you within 20 working days. FOR OFFICE USE ONLY Complaint reference Date Received Acknowledgement sent Substantive reply sent