A Veteran files NODs with two decisions. The DRO decides to Example 2: grant one of the claims, but deny the other. The DRO prepares a decision that will implement the award, and an SOC for the claim that was denied. For more information on References: the definition of partial grant, see M21-1, Part I, 5.A.1.i the see M21-1, Part I, 5.C.8.a and Appeals Satisfaction Notice, sending an SOC, see M21-1, Part I, 5.D. If the DRO confirms the previous decision, he/she sends e. Decision to Uphold Previous an SOC Decision confirming the decision on appeal, and explaining the reasons and bases for the VA decision, and to the appellant. VA Form 9, Appeal to Board of Appeals, Veterans’ For more information on issuing an SOC, see M21-1, Part I, Reference: 5.D.3. The DRO routes the completed decision to the appropriate activity for f. Implementing implementation. the Decision A decision is final and binding on all ROs and is not Important: DRO’s subject to revision on the same factual basis, except by BVA or as provided under . If an appellant contacts the DRO by telephone to indicate satisfaction with the g. Appellant Withdrawing decision and a desire to withdraw his/her NOD, the DRO must the NOD explain need to obtain written confirmation of the withdrawal, and VA’s inform the appellant that an SOC/Supplemental Statement of the Case (SSOC) will be sent if written confirmation is not received in 10 business days. If the DRO does not receive written confirmation within 10 business days, he/she issues an SOC. An appellant and/or his/her representative may withdraw an appeal at Note: any time, subject to the restrictions of . For more information on withdrawing an NOD, see M21-1, Part Reference: I, 5.A.3.
Example 2: A Veteran files NODs with two decisions. The DRO decides to grant one of the claims, but deny the other. The DRO prepares a decision that will implement the award, and an SOC for the claim that was denied. References: For more information on the definition of partial grant, see M21-1, Part I, 5.A.1.i the Appeals Satisfaction Notice, see M21-1, Part I, 5.C.8.a and sending an SOC, see M21-1, Part I, 5.D. e. Decision to Uphold Previous Decision If the DRO confirms the previous decision, he/she sends an SOC confirming the decision on appeal, and explaining the reasons and bases for the VA decision, and VA Form 9, Appeal to Board of Veterans’ Appeals, to the appellant. Reference: For more information on issuing an SOC, see M21-1, Part I, 5.D.3. f. Implementing the Decision The DRO routes the completed decision to the appropriate activity for implementation. Important: A DRO’s decision is final and binding on all ROs and is not subject to revision on the same factual basis, except by BVA or as provided under . g. Appellant Withdrawing the NOD If an appellant contacts the DRO by telephone to indicate satisfaction with the decision and a desire to withdraw his/her NOD, the DRO must explain VA’s need to obtain written confirmation of the withdrawal, and inform the appellant that an SOC/Supplemental Statement of the Case (SSOC) will be sent if written confirmation is not received in 10 business days. If the DRO does not receive written confirmation within 10 business days, he/she issues an SOC. Note: An appellant and/or his/her representative may withdraw an appeal at any time, subject to the restrictions of . Reference: For more information on withdrawing an NOD, see M21-1, Part I, 5.A.3.