Continued on next page 3. Regional Office (RO) and Intake Site Responsibilities, Continued Intake sites must establish a separate Control of Veterans Records System j. Handling Pre-Discharge (COVERS) location for all claims folders associated with a pre-discharge Claims Folders claim. The table below shows the actions intake sites must take if a claims folder already exists for a service member who submits a pre-discharge claim: If the service And the claims Then the intake site member folder is ... must ... submits a ... BDD claim located at another request the claims folder from its RO or records current custodian, and storage facility attach a paper flash to the folder that identifies it as a BDD claim. paperless follow the instructions in . Continued on next page 3. Regional Office (RO) and Intake Site Responsibilities, Continued j. Handling Pre-Discharge Claims Folders (continued) If the service And the claims Then the intake site member folder is ... must ... submits a ... Quick Start located at another request the claims folder not unless it is claim RO or records required for a local examination. storage facility required for an request the claims folder from its examination current custodian, and attach a paper flash to the folder that instructs the examining facility to forward the claims folder to the appropriate Quick Start CPS as soon as the examiner completes his/her
Continued on next page 3. Regional Office (RO) and Intake Site Responsibilities, Continued j. Handling Pre-Discharge Claims Folders Intake sites must establish a separate Control of Veterans Records System (COVERS) location for all claims folders associated with a pre-discharge claim. The table below shows the actions intake sites must take if a claims folder already exists for a service member who submits a pre-discharge claim: If the service member submits a ... And the claims folder is ... Then the intake site must ... BDD claim located at another RO or records storage facility request the claims folder from its current custodian, and attach a paper flash to the folder that identifies it as a BDD claim. paperless follow the instructions in . Continued on next page 3. Regional Office (RO) and Intake Site Responsibilities, Continued j. Handling Pre-Discharge Claims Folders (continued) If the service member submits a ... And the claims folder is ... Then the intake site must ... Quick Start claim located at another RO or records storage facility not request the claims folder unless it is required for a local examination. required for an examination request the claims folder from its current custodian, and attach a paper flash to the folder that instructs the examining facility to forward the claims folder to the appropriate Quick Start CPS as soon as the examiner completes his/her