PG04 Develop 1 The process has some automation to enable it to be more Agency Goals and efficient. Objectives Spreadsheets are used to track the process. management consults with other agency Medicaid’s upper heads to form goals and objectives. The accuracy of this business process is good and up to date. Stakeholder satisfaction with this business process is high and has increased to a level 2. 1 PG05 Develop and Process is duplicated in multiple parts of the organization. Maintain Program Policy development is a manual process which impacts the Policy accuracy of the results. Access to data is limited. 1 PG06 Maintain Revisions in the State Plan are transmitted to CMS via email. State Plan The State Plan does not reside on the DMS portal An internal tracking sheet is used to make sure the management chain is aware of changes involving the State Plan. DMS does collaborate with other state agencies when modifying the State Plan. The process of maintaining the State Plan meets state objectives. It also meets state and federal guidelines. satisfaction with the process is negatively Stakeholders’ impacted by the manual nature of the current process. PG07 Formulate 1 The process is a mixture of manual and automated processes. Budget The state meets current standards and data comes from multiple sources in standard formats. Data used in the process is verified in both manual and automated ways. The majority of the information comes from the Decision Support System (DSS), MMIS and Electronic Medical Administration Record (eMAR). The stakeholders are pleased with the final outcome.
PG04 Develop Agency Goals and Objectives 1 The process has some automation to enable it to be more efficient. Spreadsheets are used to track the process. Medicaid’s upper management consults with other agency heads to form goals and objectives. The accuracy of this business process is good and up to date. Stakeholder satisfaction with this business process is high and has increased to a level 2. PG05 Develop and Maintain Program Policy 1 Process is duplicated in multiple parts of the organization. Policy development is a manual process which impacts the accuracy of the results. Access to data is limited. PG06 Maintain State Plan 1 Revisions in the State Plan are transmitted to CMS via email. The State Plan does not reside on the DMS portal An internal tracking sheet is used to make sure the management chain is aware of changes involving the State Plan. DMS does collaborate with other state agencies when modifying the State Plan. The process of maintaining the State Plan meets state objectives. It also meets state and federal guidelines. Stakeholders’ satisfaction with the process is negatively impacted by the manual nature of the current process. PG07 Formulate Budget 1 The process is a mixture of manual and automated processes. The state meets current standards and data comes from multiple sources in standard formats. Data used in the process is verified in both manual and automated ways. The majority of the information comes from the Decision Support System (DSS), MMIS and Electronic Medical Administration Record (eMAR). The stakeholders are pleased with the final outcome.