when pamphlets are unavailable. These materials will be replenished daily; of and for a please review “List Approved Pamphlets,” “VBA Factsheets” list of current publications: ; Display the WVC poster in the waiting area. The poster includes the name and telephone number of the The poster template can be found RO’s WVC. at: c. Interview The requirements for the RO interview area are as follows: Area Requirements Will be ample distance away from both the waiting area and other work areas to minimize disruption of the interview process while maximizing privacy; Will have a computer with VBA applications and internet access for eBenefits registration and electronic claims submission. Will include telephones with an unpublished telephone number; and Will include adequate access to information needed to conduct interviews at each interview station. The RO will establish security procedures to allow for expedient response by d. Security Procedures building security personnel in the event of an emergency. The RO will ensure employees are aware of the local procedures in place to appropriately respond to an emergency. 2. Tracking and Timeliness for Personal Interview Activity This topic provides tracking personal interview activity and timeliness Introduction requirements October 2014 Change Date ROs are required to use the most recent version of VA Form 21-7288a, a. VA Form Daily to record personal interview Record of Veterans Assistance Interviews, activity. The electronic version of this form automatically captures and calculates all interview activity data for 100 percent of all interviews conducted. No other version of this form is acceptable.
when pamphlets are unavailable. These materials will be replenished daily; please review “List of Approved Pamphlets,” and “VBA Factsheets” for a list of current publications: ; Display the WVC poster in the waiting area. The poster includes the name and telephone number of the RO’s WVC. The poster template can be found at: c. Interview Area Requirements The requirements for the RO interview area are as follows: Will be ample distance away from both the waiting area and other work areas to minimize disruption of the interview process while maximizing privacy; Will have a computer with VBA applications and internet access for eBenefits registration and electronic claims submission. Will include telephones with an unpublished telephone number; and Will include adequate access to information needed to conduct interviews at each interview station. d. Security Procedures The RO will establish security procedures to allow for expedient response by building security personnel in the event of an emergency. The RO will ensure employees are aware of the local procedures in place to appropriately respond to an emergency. 2. Tracking and Timeliness for Personal Interview Activity Introduction This topic provides tracking personal interview activity and timeliness requirements Change Date October 2014 a. VA Form ROs are required to use the most recent version of VA Form 21-7288a, Daily Record of Veterans Assistance Interviews, to record personal interview activity. The electronic version of this form automatically captures and calculates all interview activity data for 100 percent of all interviews conducted. No other version of this form is acceptable.