POLICIES & PROCEDURES Hotel: Department: F&B Banquet Job Category: Supervisor /Captain – Department Head: G.M. Approval: Date: Task: SEATING THE GUESTS POLICY: All waiter/ress assist quests to sit in the manner stated below. PORCEDURE: For function with fixed table plan: One captain is assigned at the entrance with the appropriate table plan and name list (if available) in hand to direct the host/hostess. Adequate number of waiter/ress will be assigned as temperate host/hostess and stand by right next to the captain. Upon arrival, captain is to check with the name and locate the table (and guests’ guests’ relevant seat, when appropriate) and instruct the host/hostess to escort the guests to their table. Upon receiving the instruction, the waiter/ress concerned escorts the guests to their table by saying follow and show with the hand the direction, always check that the “Please, me” guests are following, then check the coats to the cloak room. guests’ When reaching the assigned table, pull out the chairs for the guest and push the chair in while guest is taking his/her seat. Seating guest is always in the following order: Handicapped person. Elderly Lady then gentleman. – Children. Lady. Gentleman. Bring baby chair and replace the banquet chair when necessary or remove the banquet chair to give room for person wheel chair. Unfold the napkin for each guest. Wear a smile at all times. For function with no seating plan. Captain, waiters/resses in charge of a particular section and tables are required to seat the guests who are taking seat in the table within his/her service area. Seat the guest following the procedure stated in 1.5). 6).8). Approach the guest, help him/her to check his/her coats if appropriate.
POLICIES & PROCEDURES Hotel: Department: F&B – Banquet Job Category: Supervisor /Captain Department Head: G.M. Approval: Date: Task: SEATING THE GUESTS POLICY: All waiter/ress assist quests to sit in the manner stated below. PORCEDURE: For function with fixed table plan: One captain is assigned at the entrance with the appropriate table plan and name list (if available) in hand to direct the host/hostess. Adequate number of waiter/ress will be assigned as temperate host/hostess and stand by right next to the captain. Upon guests’ arrival, captain is to check with the guests’ name and locate the table (and relevant seat, when appropriate) and instruct the host/hostess to escort the guests to their table. Upon receiving the instruction, the waiter/ress concerned escorts the guests to their table by saying “Please, follow me” and show with the hand the direction, always check that the guests are following, then check the guests’ coats to the cloak room. When reaching the assigned table, pull out the chairs for the guest and push the chair in while guest is taking his/her seat. Seating guest is always in the following order: Handicapped person. Elderly – Lady then gentleman. Children. Lady. Gentleman. Bring baby chair and replace the banquet chair when necessary or remove the banquet chair to give room for person wheel chair. Unfold the napkin for each guest. Wear a smile at all times. For function with no seating plan. Captain, waiters/resses in charge of a particular section and tables are required to seat the guests who are taking seat in the table within his/her service area. Seat the guest following the procedure stated in 1.5). 6).8). Approach the guest, help him/her to check his/her coats if appropriate.