Key Performance Indicator Measure Primary Roles and (KPI) Responsibilities To implement individual Provide evidence that Up to date and accurate and group programs as reports are on file in individual customers are directed by enabled to achieve their approved format Coordinator goals and assisted to Reports on customer implement their program. outcomes Customer satisfaction survey To provide administrative Provide evidence records Targets and outcomes are support including records are accurate. met and financial 100% up to date statistics. Completion of customer management. financial statements 100% accuracy on reconciled financial statements. To work collaboratively Provide evidence of with colleagues, information exchange Nil reported complaints customers and including: Positive feedback received stakeholders. Up to date and accurate individual plans, progress notes and other forms of Up to date and accurate communication on file in customer records on file in approved format. Accurate and timely approved format. documentation of stakeholder communication To prepare resources for Timely and efficient Nil reported complaints specific customer activities organisation of customer Customer satisfaction activities survey To provide personal care Provision of support is Nil reported complaints and transport for provided safely and with Customer satisfaction customers. dignity. survey Positive feedback received To undertake activity Provide evidence of reporting Statistics up to date and data collection including: reporting Completion of client Meeting target outcomes statistics. Reporting of outcomes/deliverables in line with service agreements.
Primary Roles and Responsibilities Key Performance Indicator (KPI) Measure To implement individual and group programs as directed by Coordinator Provide evidence that individual customers are enabled to achieve their goals and assisted to implement their program. Up to date and accurate reports are on file in approved format Reports on customer outcomes Customer satisfaction survey To provide administrative support including records and financial management. Provide evidence records are accurate. Completion of customer financial statements Targets and outcomes are met 100% up to date statistics. 100% accuracy on reconciled financial statements. To work collaboratively with colleagues, customers and stakeholders. Provide evidence of information exchange including: Up to date and accurate individual plans, progress notes and other forms of communication on file in approved format. Accurate and timely documentation of stakeholder communication Nil reported complaints Positive feedback received Up to date and accurate customer records on file in approved format. To prepare resources for specific customer activities Timely and efficient organisation of customer activities Nil reported complaints Customer satisfaction survey To provide personal care and transport for customers. Provision of support is provided safely and with dignity. Nil reported complaints Customer satisfaction survey Positive feedback received To undertake activity reporting Provide evidence of reporting and data collection including: Completion of client statistics. Reporting of outcomes/deliverables in line with service agreements. Statistics up to date Meeting target outcomes