Box 1. Customised Employment: Key Elements of Good Practice The Process of Implementing Customised Employment in an Organisation Extensive experience in provider organisations nationally and internationally has illustrated that developing a true Customised Employment program is a multi-stage process. It focuses not merely on staff but engages with management, clients, family and the broader community through education, support and forums. The process while appearing linear, is anything but due to the unique setting that each organisation exists in and the demands of clients and family. The following steps are notionally the pathway; Review of organisation staff and capacity. Training of management and supervisors on the conditions needed to support CE. Training of selected staff in Customised Employment consultant-driven – processes. Systematic Instruction Training integral to CE. – Ongoing mentoring and support of staff to engage with clients, community and employers. This is initially a weekly process and is staff driven. Organisation clients and family forum. Value Stream Mapping to understand and eliminate any barriers to CE and staff. Training and support for staff and clients to undertake Self-Guided Discovery™. This involves community instruction and engages with the broader community, including schools. Mentoring is less intensive. Training and instruction around Group Guided Discovery. the Trainer after successful embedding of CE and CE champions identified.
Box 1. Customised Employment: Key Elements of Good Practice The Process of Implementing Customised Employment in an Organisation Extensive experience in provider organisations nationally and internationally has illustrated that developing a true Customised Employment program is a multi-stage process. It focuses not merely on staff but engages with management, clients, family and the broader community through education, support and forums. The process while appearing linear, is anything but due to the unique setting that each organisation exists in and the demands of clients and family. The following steps are notionally the pathway; Review of organisation staff and capacity. Training of management and supervisors on the conditions needed to support CE. Training of selected staff in Customised Employment – consultant-driven processes. Systematic Instruction Training – integral to CE. Ongoing mentoring and support of staff to engage with clients, community and employers. This is initially a weekly process and is staff driven. Organisation clients and family forum. Value Stream Mapping to understand and eliminate any barriers to CE and staff. Training and support for staff and clients to undertake Self-Guided Discovery™. This involves community instruction and engages with the broader community, including schools. Mentoring is less intensive. Training and instruction around Group Guided Discovery. the Trainer after successful embedding of CE and CE champions identified.