Appendix 2 Letter to the service user – It may be appropriate to consider a joint letter with the Provider. Title) (First Name) (Last Name) Address Line 1 Address Line 2 Address Line 3 Town Postcode Dear (Title) (Last Name) RE: (Establishment) We are writing to you as we understand that you are a resident at (name of provider) Hampshire Health and Care have been made aware of a number of concerns Adults’ about the care offered by (Name of Provider). The concerns relate to (put in detail as appropriate). We do not wish to cause you any distress or alarm by writing to you and would like to reassure you that we are making enquiries about these concerns. We are very keen to hear your views about the care you receive at (name of provider) and whether you have any specific concerns. We will shortly make arrangements to meet with you to discuss this. We can also arrange for you to have someone you choose to support you at the meeting such as a relative or a friend or if you would prefer, we will arrange for an advocate to support you. We are working closely with the managers at (name of Provider) to ensure that improvements are made where they are needed and we will be monitoring these improvements so that we are reassured they will continue. We will also keep you informed of any outcome of our enquiries and please be assured that your views and wishes will form a part of the process and will be considered in relation to any actions we take that might affect you. We look forward to meeting with you Yours sincerely District Service Manager Health and Care Hampshire County Council Adults’
Appendix 2 – Letter to the service user It may be appropriate to consider a joint letter with the Provider. Title) (First Name) (Last Name) Address Line 1 Address Line 2 Address Line 3 Town Postcode Dear (Title) (Last Name) RE: (Establishment) We are writing to you as we understand that you are a resident at (name of provider) Hampshire Adults’ Health and Care have been made aware of a number of concerns about the care offered by (Name of Provider). The concerns relate to (put in detail as appropriate). We do not wish to cause you any distress or alarm by writing to you and would like to reassure you that we are making enquiries about these concerns. We are very keen to hear your views about the care you receive at (name of provider) and whether you have any specific concerns. We will shortly make arrangements to meet with you to discuss this. We can also arrange for you to have someone you choose to support you at the meeting such as a relative or a friend or if you would prefer, we will arrange for an advocate to support you. We are working closely with the managers at (name of Provider) to ensure that improvements are made where they are needed and we will be monitoring these improvements so that we are reassured they will continue. We will also keep you informed of any outcome of our enquiries and please be assured that your views and wishes will form a part of the process and will be considered in relation to any actions we take that might affect you. We look forward to meeting with you Yours sincerely District Service Manager Adults’ Health and Care Hampshire County Council