Integration & Logging 2 4 SMA has limited automation Utility Integration & Utility 1 3 SMA has no business rules engine Utility No system currently in place Access & Delivery Client Support 1 4 SMA lacks a single portal for provider and member access Provider Access & Delivery Business Intelligence 3 5 SMA business intelligence effort is not fully implemented Management SMA does not have enterprise wide performance metrics Access to data warehouse is limited Access & Delivery Forms & Reporting 1 4 SMA uses manual data entry and processing Access & Delivery Performance 1 3 SMA lacks enterprise performance standards Measurement Access & Delivery Security & Privacy 1 4 User authentication via SecureID tokens is limited by system Intermediary & Business Process 2 3 MITA is not fully integrated Interface Management SMA has no business rules engine SMA lacks enterprise modeling tools (using BPMN, BPEL, UML, etc.) Intermediary & Relationship 1 3 MITA is not fully implemented Interface Management No TPA tracking system other than claims submitters Intermediary & Data Connectivity 1 3 No statewide information hub Interface Information exchange is file based No library of exchange or interface formats. Intermediary & Service Oriented 1 4 Not all systems are coordinated Interface Architecture (SOA) ESB usage is fragmented across the enterprise Intermediary & System Extensibility 1 3 REST and SOAP based web services are not integrated with Interface intrastate agencies. Integration & Configuration 2 3 SMA uses a mix of manual and automated Configuration Utility Management Management Integration & Data Access and 1 3 Limited system currently in place Utility Management SMA uses ad hoc formats for internal interfaces
Integration & Utility Logging 2 4 SMA has limited automation Integration & Utility Utility 1 3 SMA has no business rules engine No system currently in place Provider Management Access & Delivery Client Support 1 4 SMA lacks a single portal for provider and member access Access & Delivery Business Intelligence 3 5 SMA business intelligence effort is not fully implemented SMA does not have enterprise wide performance metrics Access to data warehouse is limited Access & Delivery Forms & Reporting 1 4 SMA uses manual data entry and processing Access & Delivery Performance Measurement 1 3 SMA lacks enterprise performance standards Access & Delivery Security & Privacy 1 4 User authentication via SecureID tokens is limited by system Intermediary & Interface Business Process Management 2 3 MITA is not fully integrated SMA has no business rules engine SMA lacks enterprise modeling tools (using BPMN, BPEL, UML, etc.) Intermediary & Interface Relationship Management 1 3 MITA is not fully implemented No TPA tracking system other than claims submitters Intermediary & Interface Data Connectivity 1 3 No statewide information hub Information exchange is file based No library of exchange or interface formats. Intermediary & Interface Service Oriented Architecture (SOA) 1 4 Not all systems are coordinated ESB usage is fragmented across the enterprise Intermediary & Interface System Extensibility 1 3 REST and SOAP based web services are not integrated with intrastate agencies. Integration & Utility Configuration Management 2 3 SMA uses a mix of manual and automated Configuration Management Integration & Utility Data Access and Management 1 3 Limited system currently in place SMA uses ad hoc formats for internal interfaces