This chapter provides information on the eBenefits web portal. Introduction September 7, 2016 Change Date a. What is The web portal is an online resource for self-service tools and eBenefits? related information for, Veterans, service members, and their families The on Care for b. Background President’s Commission America’s Returning Wounded on eBenefits Warriors (Dole/Shalala) established by in March 2007 recommended the creation of a web portal to provide wounded ill and injured service members, Veterans, their family members, and care providers a single and transparent access point to online benefits as well as content and services. In response, VA and DoD collaborated on developing the eBenefits Portal where VA has primary responsibility for the project and is designated as the lead agent. Additionally, since its initial conception, eBenefits has expanded beyond its original scope and is now intended to be an interactive web portal for all Veterans, all service members, and their families. c. Registration Individuals can create an eBenefits account if they are active duty, retired, for eBenefits National Guard or Reserve, Veteran (non-retiree) or a family member. All persons must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) before an account can be created. Registration is actually for the DoD (DS) Self-Service Logon that allows for access to the eBenefits web portal. It is anticipated as a result of VA and DoD data exchanges that most individuals seeking to register will be in DEERS. Those that are not should call the eBenefits Help Desk at 1-800-983-0937 for further instructions. Continued on next page 1. eBenefits, Continued The amount and type of information individuals may view through eBenefits d. Access Levels depends on their access level. There are two types: Basic and Premium. Access levels may also be referred to as credentials (e.g., Premium credential). Within eBenefits, DoD provides the capability for service members, Veterans, and family members to have a DS Logon for the purpose of accessing DoD and VA self-service functions available via eBenefits.
Introduction This chapter provides information on the eBenefits web portal. Change Date September 7, 2016 a. What is eBenefits? The web portal is an online resource for self-service tools and information for, Veterans, service members, and their families b. Background on eBenefits The President’s Commission on Care for America’s Returning Wounded Warriors (Dole/Shalala) established by in March 2007 recommended the creation of a web portal to provide wounded ill and injured service members, Veterans, their family members, and care providers a single and transparent access point to online benefits as well as related content and services. In response, VA and DoD collaborated on developing the eBenefits Portal where VA has primary responsibility for the project and is designated as the lead agent. Additionally, since its initial conception, eBenefits has expanded beyond its original scope and is now intended to be an interactive web portal for all Veterans, all service members, and their families. c. Registration for eBenefits Individuals can create an eBenefits account if they are active duty, retired, National Guard or Reserve, Veteran (non-retiree) or a family member. All persons must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) before an account can be created. Registration is actually for the DoD (DS) Self-Service Logon that allows for access to the eBenefits web portal. It is anticipated as a result of VA and DoD data exchanges that most individuals seeking to register will be in DEERS. Those that are not should call the eBenefits Help Desk at 1-800-983-0937 for further instructions. Continued on next page 1. eBenefits, Continued d. Access Levels The amount and type of information individuals may view through eBenefits depends on their access level. There are two types: Basic and Premium. Access levels may also be referred to as credentials (e.g., Premium credential). Within eBenefits, DoD provides the capability for service members, Veterans, and family members to have a DS Logon for the purpose of accessing DoD and VA self-service functions available via eBenefits.