14. Is the pay of these staff (including such Yes National agreements – things as sleep-in-rates) subject to a Collective Bargaining arrangement involving unions? 15. Which unions? Unison, Unite and GMB 16. Have you sought advice from HMRC, ACAS No as these are national negotiated or the Dept. of BIS regarding any of these agreements. arrangements (with special regard to sleep-in and live-in rates)? 17. Please provide the content of these N/A communications 18. Do you Commission other organisations to Yes provide Care & Support services? [If NO ignore the remainder of these questions] 19. Do you contractually require these No. They are part of general terms that organisations to pay National Minimum Wage? agencies will meet all legal and [If NO skip to (24)] statutory requirements in British law. 20. Do your contracts define the No. They are part of general terms that understanding of National Minimum Wage agencies will meet all legal and under which the company is expected to statutory requirements in British law. operate (such as the circumstances in which sleep-in or live-in workers are eligible for NMW)? 21. What do you do to ensure the contract is We have default clauses within all robust (e.g. punitive clauses in the case of a contracts breach)? 22. What do you do to monitor adherence to We have both a contract monitoring and this contractual obligation once the service is Quality Assurance framework and 'live'? process in place. 23. What are your policies/procedures for We would investigate and require any handling a report of breach of contract in this agency to amend practices. This would regard? follow our default process.
14. Is the pay of these staff (including such things as sleep-in-rates) subject to a Collective Bargaining arrangement involving unions? Yes – National agreements 15. Which unions? Unison, Unite and GMB 16. Have you sought advice from HMRC, ACAS or the Dept. of BIS regarding any of these arrangements (with special regard to sleep-in and live-in rates)? No as these are national negotiated agreements. 17. Please provide the content of these communications N/A 18. Do you Commission other organisations to provide Care & Support services? [If NO ignore the remainder of these questions] Yes 19. Do you contractually require these organisations to pay National Minimum Wage? [If NO skip to (24)] No. They are part of general terms that agencies will meet all legal and statutory requirements in British law. 20. Do your contracts define the understanding of National Minimum Wage under which the company is expected to operate (such as the circumstances in which sleep-in or live-in workers are eligible for NMW)? No. They are part of general terms that agencies will meet all legal and statutory requirements in British law. 21. What do you do to ensure the contract is robust (e.g. punitive clauses in the case of a breach)? We have default clauses within all contracts 22. What do you do to monitor adherence to this contractual obligation once the service is 'live'? We have both a contract monitoring and Quality Assurance framework and process in place. 23. What are your policies/procedures for handling a report of breach of contract in this regard? We would investigate and require any agency to amend practices. This would follow our default process.