Tool: Countering Resistance Why do people resist change efforts? Crisis may, in fact, cause people to freeze. Uncertainty, anxiety, and stress cause people to fall back on automatic old behaviors. Research demonstrates that when faced with new challenges, people will revert to old thinking. Professor Enz has discussed that change leaders need to put people in the right state of mind, so they can access and use the executive functioning parts of the brain that enable reason and problem solving. This worksheet will help you plan your counter strategy. When faced with resistance, what will you do? Counter Strategy Resistance Issue Leadership Need (What Will You Do?) People aren't resisting Good leaders answer the Notes: change, per se; they're question for them: What's resisting loss. in it for me? People are anxious and Good leaders listen and Notes: uncertain about the then help others discover change. benefits from the change. People may lack Good leaders give people Notes: information. They may not critical information. People understand why things are need to understand why changing. the change is taking place. People may not have the Good leaders equip people Notes: necessary skills. with the right skills and training to be in a position to carry out the change. People may simply not be Good leaders can Notes: willing to change. overcome unwillingness through communication. Why are they unwilling? back? What’s holding them What are they afraid of?
Tool: Countering Resistance Why do people resist change efforts? Crisis may, in fact, cause people to freeze. Uncertainty, anxiety, and stress cause people to fall back on automatic old behaviors. Research demonstrates that when faced with new challenges, people will revert to old thinking. Professor Enz has discussed that change leaders need to put people in the right state of mind, so they can access and use the executive functioning parts of the brain that enable reason and problem solving. This worksheet will help you plan your counter strategy. When faced with resistance, what will you do? Resistance Issue Leadership Need Counter Strategy (What Will You Do?) People aren't resisting change, per se; they're resisting loss. Good leaders answer the question for them: What's in it for me? Notes: People are anxious and uncertain about the change. Good leaders listen and then help others discover benefits from the change. Notes: People may lack information. They may not understand why things are changing. Good leaders give people critical information. People need to understand why the change is taking place. Notes: People may not have the necessary skills. Good leaders equip people with the right skills and training to be in a position to carry out the change. Notes: People may simply not be willing to change. Good leaders can overcome unwillingness through communication. Why are they unwilling? What’s holding them back? What are they afraid of? Notes: