disability. Install/upgrade facilities at Manager Front Counter following Corporate review to enable equitable Services access and customer service levels. Outcome 5: Complaints People with disability have the same opportunities as other people to make complaints to the City of Nedlands. Action 2013/14 2014/15 2015/16 2016/17 2017/18 Responsible Officer Undertake disability Manager awareness training for front Corporate counter staff, records staff Services and Rangers staff. Review complaints process Manager and associated facilities to Corporate ensure access by all, Services including people with a
disability. Install/upgrade facilities at Front Counter following review to enable equitable access and customer service levels. Manager Corporate Services Outcome 5: Complaints People with disability have the same opportunities as other people to make complaints to the City of Nedlands. Action 2013/14 2014/15 2015/16 2016/17 2017/18 Responsible Officer Undertake disability awareness training for front counter staff, records staff and Rangers staff. Manager Corporate Services Review complaints process and associated facilities to ensure access by all, including people with a Manager Corporate Services