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BIBLIOGRAPHY American Society for Quality. (n.d.). Plan-Do-Check-Act (PDCA) Cycle. Retrieved from American Society for Quality: tools/overview/pdca-cycle.html Company Overview of Amcom Software Inc. (n.d.). Retrieved from Bloomberg Business: Guzik, M. (2016, March 3). Nursing View of Resident Page Project. (K. MacDonald, Interviewer) Johnson, C. (2002, May). The Benefits of PDCA. Retrieved from Quality Progress, American Society for Quality: benefits-of-pdca.html Krut, J. (2016, March 2). Technology Aspect Of Virtual Pagers. (K. MacDonald, Interviewer) Kutscher, B. (2013, May 4). The Rural Route. Retrieved from Modern Healthcare: Plan, Do, Check, Act. (n.d.). Retrieved from Lean Enterprise Institute: The Joint Commission. (2007). Improving America's Hospitals: The Joint Commission's Annual Report on Quality and Safety. The Joint Commission. UPMC McKeesport. (n.d.). Our History at UPMC McKeesport. Retrieved from UPMC: UPMC. (n.d.). UPMC Facts and Stats. Retrieved from UPMC.com: Wu, R. C., Tran, K., Lo, V., O'Leary, K. J., Morra, D., Quan, S. D., & Perrier, L. (2012). Effects of clinical communication interventions in hospitals: A systematic review of information and communication technology adoptions for improved communication between clinicians. International Journal of Medical Informatics, 723-732.