Business case clear and relevant Problem statement does not contain an implied solution Project goal specified CTQs are measurable and linked by data to customer needs VOC captured and validated CTQs identified and prioritised Internal / External Customer segments considered High level process map drawn and it reflects the process “as is” SIPOC components identified and verified Start and end points of the process correctly identified Score Criteria Example- Charter Example- CTQs Example- Process map 4 All deliverables present and sound. See above points. See above points. See above points. 3 Some elements may be missing, Minor flaws in one or more VOC does not reflect all All components not clearly but are added later or ultimately do elements; milestones not customers; CTQs are not identified. not have a negative impact on realistic. prioritised. project success or progress. 2 Most of the work is done for each Problem statement is a VOC CTQ translation Key component not identified deliverable, but significant gaps solution; project goals are not inaccurate or not based on (e.g. boundaries not clear or remain which minimise chance for aggressive enough; scope is data; significant customer include parts of the process successful, timely completion. too broad; milestones missing. segments ignored. which are beyond project’s scope). 1 A key deliverable is not present or Problem statement, goal CTQs not identified or not No process map or map not significant elements of the statement or scope not focused on customer validated. deliverable are missing. The project specified; team not selected.
Business case clear and relevant Problem statement does not contain an implied solution Project goal specified CTQs are measurable and linked by data to customer needs VOC captured and validated CTQs identified and prioritised Internal / External Customer segments considered High level process map drawn and it reflects the “as is” process SIPOC components identified and verified Start and end points of the process correctly identified Score Criteria Example- Charter Example- CTQs Example- Process map 4 All deliverables present and sound. See above points. See above points. See above points. 3 Some elements may be missing, but are added later or ultimately do not have a negative impact on project success or progress. Minor flaws in one or more elements; milestones not realistic. VOC does not reflect all customers; CTQs are not prioritised. All components not clearly identified. 2 Most of the work is done for each deliverable, but significant gaps remain which minimise chance for successful, timely completion. Problem statement is a solution; project goals are not aggressive enough; scope is too broad; milestones missing. VOC CTQ translation inaccurate or not based on data; significant customer segments ignored. Key component not identified (e.g. boundaries not clear or include parts of the process which are beyond project’s scope). 1 A key deliverable is not present or significant elements of the deliverable are missing. The project Problem statement, goal statement or scope not specified; team not selected. CTQs not identified or not focused on customer No process map or map not validated.