knowledge of all items and services provided by the enterprise. Linkages To Other Units Provide valet services to guests Develop and update local knowledge Maintain hospitality industry knowledge Manage and resolve conflict situations Promote hospitality products and services Promote products and services to customers Receive and resolve customer complaints Provide advice to patrons on food and beverage services Provide room service Provide silver service Provide accommodation services Provide information about in-house services Provide housekeeping services to guests Clean and prepare rooms for in-coming guests Launder linen and guests’ clothes Provide for the safety of VIPs. Critical Aspects of Assessment Evidence of the following is essential: demonstrated ability to apply tact, discretion, diplomacy and etiquette
knowledge of all items and services provided by the enterprise. Linkages To Other Units Provide valet services to guests Develop and update local knowledge Maintain hospitality industry knowledge Manage and resolve conflict situations Promote hospitality products and services Promote products and services to customers Receive and resolve customer complaints Provide advice to patrons on food and beverage services Provide room service Provide silver service Provide accommodation services Provide information about in-house services Provide housekeeping services to guests Clean and prepare rooms for in-coming guests Launder linen and guests’ clothes Provide for the safety of VIPs. Critical Aspects of Assessment Evidence of the following is essential: demonstrated ability to apply tact, discretion, diplomacy and etiquette