Specific results for criterion a continuous improvement has been recorded As well as standards, individual criterion within a standard can also be rated as having a continuous improvement. A continuous improvement means that the provider can demonstrate achievement beyond the level required for full attainment. The following table contains the criterion where the provider has been rated as having made corrective actions have been recorded. As above, criterion can be linked to the relevant standard by looking at the code. For example, a Criterion 1.1.1.1 relates to Standard 1.1.1: Consumer Rights During Service Delivery in Outcome 1.1: Consumer Rights If, instead of a table, these is a message data to display” then no continuous improvements were recorded as part of this of this “no audit. Criterion with Attainment Audit Evidence Audit Finding desired outcome Rating Criterion 1.2.1.1 CI Redwood is part of the Bupa of Redwood continues to demonstrate a continued improvement process facilities and provides care for up to 76 around implementation of quality goals. Quarterly quality reports on The purpose, values, residents at rest home, hospital, progress towards meeting the quality goals identified. Meeting direction, and dementia and psychogeriatric level. minutes reviewed included discussion on going progress to meeting goals of the There were 73 residents at the time of their goals. Redwood annual goals also link to the organisations organisation are audit. Bupa's overall vision is "Taking goals and this is also reviewed in quality meetings and also in each of clearly identified and care of the lives in our hands". There the staff/other meetings. This provides evidence that the quality goals regularly reviewed. are six key values that are displayed are a 'living document'. The service achieved two of their four 2014 on the wall. In 2009, Bupa introduced goals. One goal increase the resident satisfaction rate for activities ‘to a person centred care focus which from resident satisfaction survey 2013 from 66% to 81% was includes six pillars. This has been achieved in the satisfaction survey of 2014. The result from the embedded in service delivery at survey conducted in July 2014 and reported in September 2014 was Redwood. 86% satisfaction. Another goal was to improve cleaning/presentation of the entire facility. This was achieved from the residents/relatives There is an overall Bupa business plan satisfaction survey results with 86% reported overall satisfaction. and risk management plan. Two goals remain on-going for 2015. Additionally, each Bupa facility develops an annual quality plan.
Specific results for criterion a continuous improvement has been recorded As well as standards, individual criterion within a standard can also be rated as having a continuous improvement. A continuous improvement means that the provider can demonstrate achievement beyond the level required for full attainment. The following table contains the criterion where the provider has been rated as having made corrective actions have been recorded. As above, criterion can be linked to the relevant standard by looking at the code. For example, a Criterion 1.1.1.1 relates to Standard 1.1.1: Consumer Rights During Service Delivery in Outcome 1.1: Consumer Rights If, instead of a table, these is a message “no data to display” then no continuous improvements were recorded as part of this of this audit. Criterion with desired outcome Attainment Rating Audit Evidence Audit Finding Criterion 1.2.1.1 The purpose, values, direction, and goals of the organisation are clearly identified and regularly reviewed. CI Redwood is part of the Bupa of facilities and provides care for up to 76 residents at rest home, hospital, dementia and psychogeriatric level. There were 73 residents at the time of audit. Bupa's overall vision is "Taking care of the lives in our hands". There are six key values that are displayed on the wall. In 2009, Bupa introduced a person centred care focus which includes six pillars. This has been embedded in service delivery at Redwood. There is an overall Bupa business plan and risk management plan. Additionally, each Bupa facility develops an annual quality plan. Redwood continues to demonstrate a continued improvement process around implementation of quality goals. Quarterly quality reports on progress towards meeting the quality goals identified. Meeting minutes reviewed included discussion on going progress to meeting their goals. Redwood annual goals also link to the organisations goals and this is also reviewed in quality meetings and also in each of the staff/other meetings. This provides evidence that the quality goals are a 'living document'. The service achieved two of their four 2014 goals. One goal ‘to increase the resident satisfaction rate for activities from resident satisfaction survey 2013 from 66% to 81% was achieved in the satisfaction survey of 2014. The result from the survey conducted in July 2014 and reported in September 2014 was 86% satisfaction. Another goal was to improve cleaning/presentation of the entire facility. This was achieved from the residents/relatives satisfaction survey results with 86% reported overall satisfaction. Two goals remain on-going for 2015.