To provide specialist advice to colleagues across the Student and Academic Administration 10% work-stream on student record keeping. To work with, and in support of, the Student Records Team Leader to develop and deliver briefings and presentations to colleagues across the work-stream. To apply agreed customer-focused service standards to beneficiaries and stakeholders. 5% To provide advice and guidance to colleagues across the institution in relation to relevant 5% Serviceline enquiries as required To engage in projects across the Student and Academic Administration work-stream that 5% develop processes to improve the work of the Student Records Team, as required. To manage time effectively and to co-ordinate own work, with minimal supervision, 5% ensuring consistent planning and prioritisation of short and medium term work activities in response to agreed deadlines. To be flexible and adaptable in the approach to work routines, undertaking other tasks, 5% roles and duties within the SAA workstream as may be assigned. Any other duties as allocated by the line manager following consultation with the post 5% holder. Internal and external relationships Active collaboration with all staff across the Student and Academic Administration workstream, Academic and MSA Staff in the Faculties. Active collaboration with teams within Student and Academic Administration Registry and other Professional Services e.g. Finance, Research Innovation Services Communication with other job families Communication with external stakeholder groups Casual and temporary staff during peak periods Special Requirements: Commitment to the integrity and confidentiality of all relevant data and processes Flexibility to take leave outside peak times in negotiation with the Senior Administrative Officer/Team Leader PERSON SPECIFICATION How to be Criteria Essential Desirable assessed Qualifications, Skill level equivalent to achievement of Application knowledge and NVQ2, GCSE or City and Guilds. experience Previous work experience within an administrative or secretarial support role. Able to demonstrate a sufficient knowledge of work systems, equipment processes and standard IT packages. Able to demonstrate a good knowledge of the role and its context. Ability to produce clear, accurate and concise written documentation.
To provide specialist advice to colleagues across the Student and Academic Administration work-stream on student record keeping. To work with, and in support of, the Student Records Team Leader to develop and deliver briefings and presentations to colleagues across the work-stream. 10% To apply agreed customer-focused service standards to beneficiaries and stakeholders. 5% To provide advice and guidance to colleagues across the institution in relation to relevant Serviceline enquiries as required 5% To engage in projects across the Student and Academic Administration work-stream that develop processes to improve the work of the Student Records Team, as required. 5% To manage time effectively and to co-ordinate own work, with minimal supervision, ensuring consistent planning and prioritisation of short and medium term work activities in response to agreed deadlines. 5% To be flexible and adaptable in the approach to work routines, undertaking other tasks, roles and duties within the SAA workstream as may be assigned. 5% Any other duties as allocated by the line manager following consultation with the post holder. 5% Internal and external relationships Active collaboration with all staff across the Student and Academic Administration workstream, Academic and MSA Staff in the Faculties. Active collaboration with teams within Student and Academic Administration Registry and other Professional Services e.g. Finance, Research Innovation Services Communication with other job families Communication with external stakeholder groups Casual and temporary staff during peak periods Special Requirements: Commitment to the integrity and confidentiality of all relevant data and processes Flexibility to take leave outside peak times in negotiation with the Senior Administrative Officer/Team Leader PERSON SPECIFICATION Criteria Essential Desirable How to be assessed Qualifications, knowledge and experience Skill level equivalent to achievement of NVQ2, GCSE or City and Guilds. Previous work experience within an administrative or secretarial support role. Able to demonstrate a sufficient knowledge of work systems, equipment processes and standard IT packages. Able to demonstrate a good knowledge of the role and its context. Ability to produce clear, accurate and concise written documentation. Application