1.4 Introduction Being able to identify features of specific foods and beverages which have potential appeal to customers is an extension of the concept of knowledge‘ as described in ‘product section 1.1. This section identifies and in some reinforces previously presented information – – specific F&B features which should be learned. Why is there a need to learn this? You must be able to describe the special features of F&B items in order to: Meet customer expectations patrons expect you to know this: they will rely on – you to advice them, provide information and make recommendations/suggestions
1.4 Introduction Being able to identify features of specific foods and beverages which have potential appeal to customers is an extension of the concept of ‘product knowledge‘ as described in section 1.1. This section identifies – and in some reinforces previously presented information – specific F&B features which should be learned. Why is there a need to learn this? You must be able to describe the special features of F&B items in order to: Meet customer expectations – patrons expect you to know this: they will rely on you to advice them, provide information and make recommendations/suggestions