Excellent communication skills and telephone manner, with the ability to resolve issues appropriately. Ability to work as part of a team. Flexible, with the ability to work to deadlines. Excellent time keeping and time management. Proactive, motivated, organised and methodical with proven problem solving skills. High of personal and professional commitment. The ability to build effective relationships throughout the organisation to inspire trust and confidence. The ability to take charge and manage a team and assist them in prioritising and organising their workload. Ability to perform under pressure. Ability to compose written correspondence to a high standard and in fluent English grammar and punctuation. Smart appearance and high standard of personal hygiene. Must be comfortable imparting knowledge and challenging individuals in the interests of maintaining standards. Ability to build rapport and relationships with people at all levels. Ability to gain credibility, respect and confidence. Key Performance Indicators: To effectively manage the dispensary staff. To oversee and manage the day to day running of the dispensary. To ensure the Practice meets the current requirements with regard to audit and current legislation, including controlled drug legislation. To audit systems and processes and to instigate changes when appropriate. To work alongside the Practice Manager and Partners to maintain the quality of the service the Practice provides. Maintaining the reputation of the Practice and retaining the respect of the patients through effective management of the department (ie the Dispensary) Keeping up to date with current pricing and purchasing arrangements to ensure maximisation of Dispensary income. Communicating instructions to the team on a regular and timely basis. Main Areas of Responsibility:
Excellent communication skills and telephone manner, with the ability to resolve issues appropriately. Ability to work as part of a team. Flexible, with the ability to work to deadlines. Excellent time keeping and time management. Proactive, motivated, organised and methodical with proven problem solving skills. High of personal and professional commitment. The ability to build effective relationships throughout the organisation to inspire trust and confidence. The ability to take charge and manage a team and assist them in prioritising and organising their workload. Ability to perform under pressure. Ability to compose written correspondence to a high standard and in fluent English grammar and punctuation. Smart appearance and high standard of personal hygiene. Must be comfortable imparting knowledge and challenging individuals in the interests of maintaining standards. Ability to build rapport and relationships with people at all levels. Ability to gain credibility, respect and confidence. Key Performance Indicators: To effectively manage the dispensary staff. To oversee and manage the day to day running of the dispensary. To ensure the Practice meets the current requirements with regard to audit and current legislation, including controlled drug legislation. To audit systems and processes and to instigate changes when appropriate. To work alongside the Practice Manager and Partners to maintain the quality of the service the Practice provides. Maintaining the reputation of the Practice and retaining the respect of the patients through effective management of the department (ie the Dispensary) Keeping up to date with current pricing and purchasing arrangements to ensure maximisation of Dispensary income. Communicating instructions to the team on a regular and timely basis. Main Areas of Responsibility: