identifies required policies and procedures to support safe practices (Audits Register). Reduced or loss Community Loss of organisation’s Limited opportunity for individuals and A of mechanisms are in place to encourage of community connectedness relates credibility with individual the community to communicate with external stakeholder feedback. connectedness to a sense of belonging members of the the organisation. The organisation presents a welcoming between an community. Organisation’s spaces present as environment to clients and other stakeholders. organisation and its Loss of the organisation’s “unwelcoming”. The organisation’s commitment to respond to community of interest. standing within its Limited structures and processes to feedback are specified and all staff have access to Community community and its role in support collaboration with other the procedures (Documents Register). connectedness fosters advocating for the community organisations. Range and type of external feedback is monitored interaction between community’s interest. and analysed by management to identify emerging the organisation and its Loss of opportunity to trends and issues (LOGIQC Reports tab). entire community. work with other The organisation participates on committees and community organisations other forums established to work in the interest of to progress the interests of the community. the entire community. Compromise Security Security breach The organisation is Inadequate staff induction. Procedures for managing confidentiality and confidentiality of personal required to comply privacy of information are specified and available Inadequate staff supervision or training. information relating to with the Privacy Act to all staff (Documents Register). Inadequate policies and procedures. clients and and under certain Induction program for new includes Inadequate monitoring of other service circumstance personal Breach of Privacy Act. requirements relating to the Privacy Act. provider performance. information relating to Litigation / action. All staff are required to sign a confidentiality client may be released Inadequate oversight by management. agreement. Loss of reputation and by the organisation. It credibility. All staff are required to report non-conformances is imperative that the in relation to these requirements (Improvement Lost time resulting from organisation comply Register). the management of with the Privacy when litigation resulting in loss information is released. of productivity.
identifies required policies and procedures to support safe practices (Audits Register). Reduced or loss of community connectedness Community connectedness relates to a sense of belonging between an organisation and its community of interest. Community connectedness fosters interaction between the organisation and its entire community. Loss of organisation’s credibility with individual members of the community. Loss of the organisation’s standing within its community and its role in advocating for the community’s interest. Loss of opportunity to work with other community organisations to progress the interests of the entire community. Limited opportunity for individuals and the community to communicate with the organisation. Organisation’s spaces present as “unwelcoming”. Limited structures and processes to support collaboration with other community organisations. A of mechanisms are in place to encourage external stakeholder feedback. The organisation presents a welcoming environment to clients and other stakeholders. The organisation’s commitment to respond to feedback are specified and all staff have access to the procedures (Documents Register). Range and type of external feedback is monitored and analysed by management to identify emerging trends and issues (LOGIQC Reports tab). The organisation participates on committees and other forums established to work in the interest of the community. Security Security breach The organisation is required to comply with the Privacy Act and under certain circumstance personal information relating to client may be released by the organisation. It is imperative that the organisation comply with the Privacy when information is released. Compromise confidentiality of personal information relating to clients and Breach of Privacy Act. Litigation / action. Loss of reputation and credibility. Lost time resulting from the management of litigation resulting in loss of productivity. Inadequate staff induction. Inadequate staff supervision or training. Inadequate policies and procedures. Inadequate monitoring of other service provider performance. Inadequate oversight by management. Procedures for managing confidentiality and privacy of information are specified and available to all staff (Documents Register). Induction program for new includes requirements relating to the Privacy Act. All staff are required to sign a confidentiality agreement. All staff are required to report non-conformances in relation to these requirements (Improvement Register).