SECTION 3 Nuisance Complaints – Summary The most common nuisance complaints received by Council relate to barking dogs. (Dog at and dog attacks are dealt with under Section 4 of this plan as they are not categorised as nuisance complaints.) The majority of time AMOs spend dealing with complaints relates to barking dogs and it is therefore critical that AMOs strategies and activities are in place to reduce the number of complaints from the public. Barking dog complaints require far more time for the AMO to resolve given the need to substantiate the complaint, which can often lead to frustration by the complainant and dog owner. Objective 1: Reduce the number of nuisance complaints via education Activity Responsible Officer When Evaluation Provide more information to residents about AMO handling the Only if both parties Feedback on the mediation from both the Dispute Settlement Centre and, where investigation agree to the parties and reduction in ongoing necessary, organise mediation, providing a mediation complaints summary of the issue to the mediators with details of both parties with their consent. Park Patrols AMOs Ongoing Number of park patrols and compliance and awareness Review enforcement policies and AMO Ongoing Number of policies and procedures procedures reviewed to ensure compliance with legislation Provide information about cat enclosures AMOs Ongoing Reduction in number of nuisance cat and cat nuisance issues to cat owners complaints and impounded cats Promote fenced dog parks within AMOs Ongoing Number of promotions undertaken Banyule Develop a new Barking Dog Process AMOS/ Coordinator June 2018 Completion of Barking Dog Process Objective 2: Reduce the number of nuisance complaints using compliance Activity Responsible Officer When Evaluation
SECTION 3 – Nuisance Complaints Summary The most common nuisance complaints received by Council relate to barking dogs. (Dog at and dog attacks are dealt with under Section 4 of this plan as they are not categorised as nuisance complaints.) The majority of time AMOs spend dealing with complaints relates to barking dogs and it is therefore critical that AMOs strategies and activities are in place to reduce the number of complaints from the public. Barking dog complaints require far more time for the AMO to resolve given the need to substantiate the complaint, which can often lead to frustration by the complainant and dog owner. Objective 1: Reduce the number of nuisance complaints via education Activity Responsible Officer When Evaluation Provide more information to residents about the Dispute Settlement Centre and, where necessary, organise mediation, providing a summary of the issue to the mediators with details of both parties with their consent. AMO handling the investigation Only if both parties agree to the mediation Feedback on the mediation from both parties and reduction in ongoing complaints Park Patrols AMOs Ongoing Number of park patrols and compliance and awareness Review enforcement policies and procedures AMO Ongoing Number of policies and procedures reviewed to ensure compliance with legislation Provide information about cat enclosures and cat nuisance issues to cat owners AMOs Ongoing Reduction in number of nuisance cat complaints and impounded cats Promote fenced dog parks within Banyule AMOs Ongoing Number of promotions undertaken Develop a new Barking Dog Process AMOS/ Coordinator June 2018 Completion of Barking Dog Process Objective 2: Reduce the number of nuisance complaints using compliance Activity Responsible Officer When Evaluation