Delay and failure to Advising patient of treating consultant Communication & communicate Information Communication & and failure to Failure / delay in communicating with Information communicate relatives Communication & Delay and failure to Failure / delay in notifying consultant Information communicate (external) Communication & Delay and failure to Failure / delay to communicate with GP / Information communicate referral source Communication & Delay and failure to Lack of information provided about Information communicate medication side effects (KPI) Communication & Diverse Needs Interpretation service (e.g. Braille services) Information Communication & Diverse Special Information Communication & Diverse Needs Translation service Information Communication & Information Conflicting information Information Communication & Information Confusing information Information Communication & Information Insufficient and inadequate information Information Communication & Information Misinformation Information Communication & Telephone Telephone call not returned Information Communication & Telephone calls Telephone call unanswered Information Participation Consent Consent not obtained Participation Consent Lack of informed consent Participation Consent Patient felt coerced Participation Parental Access and Consent, guardianship and information Consent issues related to lesbian, gay parental relationships Participation Parental Access and Correct procedure not consented for Consent Participation Parental Access and Guardianship consent not explained Consent Participation Parental Access and Mother or father unable to access Consent information Participation Parental Access and Mother/Father/Guardian not informed Consent Participation Patients/ Family/ Excluded from decision making process - Relatives family / relatives / advocate / next of kin Participation Patients/ Family/ Excluded from decision making process - Relatives patient Participation Patients/ Family/ Opinion discounted - family / relatives / Relatives advocate / next of kin
Communication & Information Delay and failure to communicate Advising patient of treating consultant Communication & Information and failure to communicate Failure / delay in communicating with relatives Communication & Information Delay and failure to communicate Failure / delay in notifying consultant (external) Communication & Information Delay and failure to communicate Failure / delay to communicate with GP / referral source Communication & Information Delay and failure to communicate Lack of information provided about medication side effects (KPI) Communication & Information Diverse Needs Interpretation service (e.g. Braille services) Communication & Information Diverse Special Communication & Information Diverse Needs Translation service Communication & Information Information Conflicting information Communication & Information Information Confusing information Communication & Information Information Insufficient and inadequate information Communication & Information Information Misinformation Communication & Information Telephone Telephone call not returned Communication & Information Telephone calls Telephone call unanswered Participation Consent Consent not obtained Participation Consent Lack of informed consent Participation Consent Patient felt coerced Participation Parental Access and Consent Consent, guardianship and information issues related to lesbian, gay parental relationships Participation Parental Access and Consent Correct procedure not consented for Participation Parental Access and Consent Guardianship consent not explained Participation Parental Access and Consent Mother or father unable to access information Participation Parental Access and Consent Mother/Father/Guardian not informed Participation Patients/ Family/ Relatives Excluded from decision making process - family / relatives / advocate / next of kin Participation Patients/ Family/ Relatives Excluded from decision making process - patient Participation Patients/ Family/ Relatives Opinion discounted - family / relatives / advocate / next of kin