Approving Head of Customer Version 4 body Experience Date of formal Date 26 February 2019 11 May 2018 approval Responsible Freedom of Information & Review date June 2019 officer Complaints Team Leader Location www.cornwall.gov.uk/feedback Version History Date Version Author/Editor Comments Freedom of Information & 24.04.16 1.1 First draft Complaints Team Leader Freedom of Information & 16.11.17 1.2 Review Complaints Team Leader Freedom of Information & Revision to align with 10.5.18 2 Complaints Team Leader Customer Service Promise Freedom of Information & 12.10.18 3 Update contact details Complaints Team Leader 26.2.19 4 Customer Standards Lead Revision to clarify Step 2 Comprehensive Impact Assessment Record Date Type of Stage/level Summary of Completed by Impact assessment completed actions Assessment conducted (where taken review date applicable) decisions made 10.5.18 Full Completed Content Customer May 2021 checked Standards Lead Document retention Document retention period 5 years in hard and electronic copies.
Version 4 Approving body Head of Customer Experience Date 26 February 2019 Date of formal approval 11 May 2018 Responsible officer Freedom of Information & Complaints Team Leader Review date June 2019 Location www.cornwall.gov.uk/feedback Version History Date Version Author/Editor Comments 24.04.16 1.1 Freedom of Information & Complaints Team Leader First draft 16.11.17 1.2 Freedom of Information & Complaints Team Leader Review 10.5.18 2 Freedom of Information & Complaints Team Leader Revision to align with Customer Service Promise 12.10.18 3 Freedom of Information & Complaints Team Leader Update contact details 26.2.19 4 Customer Standards Lead Revision to clarify Step 2 Comprehensive Impact Assessment Record Date Type of assessment conducted Stage/level completed (where applicable) Summary of actions taken decisions made Completed by Impact Assessment review date 10.5.18 Full Completed Content checked Customer Standards Lead May 2021 Document retention Document retention period 5 years in hard and electronic copies.