Nurturing cooperative relationships is more likely to occur when face-to-face interactions allow each side to see the humanity of others. A best practice approach to a complaints system is to make transparent all complaints and inquiries received, and the responses or resolutions to them. There may be cases where certain parties are allowed anonymity in published reports if this protection is appropriate and as long as the actual names are not lost. Corruption due to conflicts of interest is ethically unacceptable. It is often difficult for an individual operator to feel s/he can make a difference against a broader societal or norm of behavior, but collective efforts are “system” more likely to have power and effect. Practice Examples All stakeholders substantially affected by the enterprise’s activities are identified and then empowered to share in decision-making about activities impacting their lives and environment. All stakeholders have access to appropriate grievance procedures without a risk of negative consequences. to making decisions with potential major and long-term sustainability impacts, enterprises perform due diligence and make relevant results accessible to affected stakeholders. Enterprises should proactively identify, inform, and empower potentially affected stakeholders to share their views, including representation of those unable to claim their rights (e.g. nature, future generations) through suitable means. Conflicts of stakeholder interests are resolved through appropriate direct or mediated dialogue based on respect, mutual understanding, fair conflict resolution, and equal power. All sustainable value chain actors are open to receiving feedback about any aspect of their operations. They invite inquiry, requests for more information or clarification, and information about perceived problems, and respond accordingly. This system is publicly available, through sales and marketing information channels, and accessible through the internet and/or other easily accessible media. Annexes 1 Definitions – Additive A material added to a product formulation to alter, improve, or otherwise – change the properties of that formulation.
Nurturing cooperative relationships is more likely to occur when face-to-face interactions allow each side to see the humanity of others. A best practice approach to a complaints system is to make transparent all complaints and inquiries received, and the responses or resolutions to them. There may be cases where certain parties are allowed anonymity in published reports if this protection is appropriate and as long as the actual names are not lost. Corruption due to conflicts of interest is ethically unacceptable. It is often difficult for an individual operator to feel s/he can make a difference against a broader societal “system” or norm of behavior, but collective efforts are more likely to have power and effect. Practice Examples All stakeholders substantially affected by the enterprise’s activities are identified and then empowered to share in decision-making about activities impacting their lives and environment. All stakeholders have access to appropriate grievance procedures without a risk of negative consequences. to making decisions with potential major and long-term sustainability impacts, enterprises perform due diligence and make relevant results accessible to affected stakeholders. Enterprises should proactively identify, inform, and empower potentially affected stakeholders to share their views, including representation of those unable to claim their rights (e.g. nature, future generations) through suitable means. Conflicts of stakeholder interests are resolved through appropriate direct or mediated dialogue based on respect, mutual understanding, fair conflict resolution, and equal power. All sustainable value chain actors are open to receiving feedback about any aspect of their operations. They invite inquiry, requests for more information or clarification, and information about perceived problems, and respond accordingly. This system is publicly available, through sales and marketing information channels, and accessible through the internet and/or other easily accessible media. Annexes 1 – Definitions Additive – A material added to a product formulation to alter, improve, or otherwise change the properties of that formulation.