- Treats others with courtesy, sensitivity, and respect. Considers and Interpersonal Skills responds appropriately to the needs and feelings of different people in different situations. Perceives, assesses, and positively influences one's own and other individuals’ emotions. Awareness Basic Intermediate Advanced Expert Shows awareness of Understands Treats others with Establishes a high Clarifies and defends own emotions in impact of emotions courtesy and level of trust and organization’s work work situations on others sensitivity makes self effectively while accessible to staff at Interacting with all levels public interest groups with opposing viewpoints Responds with Assists new Corrects coworker’s Encourages staff to Resolves highly courtesy to coworkers mistakes in a voice their sensitive and coworkers’ inquiries effectively integrate courteous manner to perspective on complex issues in a and requests for into the encourage a organizational consistently open assistance organization cohesive work policies and and approachable environment procedures and manner presents their concerns to direct supervisor or agency officials Listens Alters approach to Advises coworkers Solves an internal Promotes open and appropriately to the an assignment on effective office dispute by honest lines of needs and feelings based on an honest approaches to tailoring the communication and of coworkers assessment of team improve team response based on cultivates a sense of members’ synergy careful unity and respect hesitation consideration of the among staff individuals involved - Writes in a clear, concise, organized, and convincing manner for the Written Communication intended audience. Awareness Basic Intermediate Advanced Expert Summarizes Writes daily briefs Prepares and writes Leads effort to write Publishes and recommendations and program documents outlining and revise defends advanced made in a staff guidelines for programmatic regulations to research findings meeting direct supervisor changes address statutory and guidelines review and changes approval Maintains checklist to Develops and Formulates and Reviews technical Writes, reviews, and track project status drafts press writes reports and reports, edits promotes releases, ensuring position papers materials, and whitepapers on key
Interpersonal Skills - Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Perceives, assesses, and positively influences one's own and other individuals’ emotions. Awareness Basic Intermediate Advanced Expert Shows awareness of own emotions in work situations Understands impact of emotions on others Treats others with courtesy and sensitivity Establishes a high level of trust and makes self accessible to staff at all levels Clarifies and defends organization’s work effectively while Interacting with public interest groups with opposing viewpoints Responds with courtesy to coworkers’ inquiries and requests for assistance Assists new coworkers effectively integrate into the organization Corrects coworker’s mistakes in a courteous manner to encourage a cohesive work environment Encourages staff to voice their perspective on organizational policies and procedures and presents their concerns to direct supervisor or agency officials Resolves highly sensitive and complex issues in a consistently open and approachable manner Listens appropriately to the needs and feelings of coworkers Alters approach to an assignment based on an honest assessment of team members’ hesitation Advises coworkers on effective approaches to improve team synergy Solves an internal office dispute by tailoring the response based on careful consideration of the individuals involved Promotes open and honest lines of communication and cultivates a sense of unity and respect among staff Written Communication - Writes in a clear, concise, organized, and convincing manner for the intended audience. Awareness Basic Intermediate Advanced Expert Summarizes recommendations made in a staff meeting Writes daily briefs and program guidelines for direct supervisor review and approval Prepares and writes documents outlining programmatic changes Leads effort to write and revise regulations to address statutory changes Publishes and defends advanced research findings and guidelines Maintains checklist to track project status Develops and drafts press releases, ensuring Formulates and writes reports and position papers Reviews technical reports, edits materials, and Writes, reviews, and promotes whitepapers on key