Criterion 1.2.3.6 CI Quality data is trended and analysed in a comprehensive A key indicator of quality of care is the manner. Staff are kept well-informed regarding results, monthly benchmarking data. Quality Quality improvement data evidenced in meeting minutes, information posted in the initiatives are in to reduce falls, are collected, analysed, staff room and through interviews with staff. A range of medication errors and skin tears. Analyses of and evaluated and the improvements have been identified through quality and benchmarking data reflected an overall falls results communicated to risk management processes. rate per 1000 occupied bed days that has service providers and, trended downward for the past two years. appropriate, consumers. Medication errors have reduced significantly from the first quarter of the year, are below benchmarked levels and remain an opportunity for improvement with the care home manager reporting that she is working towards a zero rate of medication errors. An electronic medication management system is being piloted by the facility. The skin tear rate of 3.2 skin tears per 1000 occupied bed days continues to be below the benchmark. Criterion 1.2.7.5 CI Education and training programmes are promoted with Staff are encouraged to undertake NZQA evidence of high in-service attendance rates. The vast National Certificate in Support of the Older A system to identify, plan, majority of caregivers have achieved a level two NZQA Person and to complete the NZQA dementia facilitate, and record qualification or higher. Nursing staff are provided with unit standards. To assist, a registered nurse ongoing education for ongoing external educational opportunities. has been employed as a tutor to deliver service providers to education and assessment. Outcomes provide safe and effective achieved include 91% of staff who enrolled in services to consumers. the NZQA level 3 qualification with a 60% completion rate and 62% who are enrolled in the NZQA dementia paper with 49% completion. The 2015 resident satisfaction survey results reflected 94% of residents feel that the staff are well-trained. A robust education and training programme is in place for the registered nurses that includes case reviews and education on specific topics of interest. All nurses attend an annual education day sponsored by Bupa.
Criterion 1.2.3.6 Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, appropriate, consumers. CI Quality data is trended and analysed in a comprehensive manner. Staff are kept well-informed regarding results, evidenced in meeting minutes, information posted in the staff room and through interviews with staff. A range of improvements have been identified through quality and risk management processes. A key indicator of quality of care is the monthly benchmarking data. Quality initiatives are in to reduce falls, medication errors and skin tears. Analyses of benchmarking data reflected an overall falls rate per 1000 occupied bed days that has trended downward for the past two years. Medication errors have reduced significantly from the first quarter of the year, are below benchmarked levels and remain an opportunity for improvement with the care home manager reporting that she is working towards a zero rate of medication errors. An electronic medication management system is being piloted by the facility. The skin tear rate of 3.2 skin tears per 1000 occupied bed days continues to be below the benchmark. Criterion 1.2.7.5 A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers. CI Education and training programmes are promoted with evidence of high in-service attendance rates. The vast majority of caregivers have achieved a level two NZQA qualification or higher. Nursing staff are provided with ongoing external educational opportunities. Staff are encouraged to undertake NZQA National Certificate in Support of the Older Person and to complete the NZQA dementia unit standards. To assist, a registered nurse has been employed as a tutor to deliver education and assessment. Outcomes achieved include 91% of staff who enrolled in the NZQA level 3 qualification with a 60% completion rate and 62% who are enrolled in the NZQA dementia paper with 49% completion. The 2015 resident satisfaction survey results reflected 94% of residents feel that the staff are well-trained. A robust education and training programme is in place for the registered nurses that includes case reviews and education on specific topics of interest. All nurses attend an annual education day sponsored by Bupa.