Triage service into the 24/7hr Crisis Line. The Crisis Line will deliver the full Street Triage service but in addition be available to a wider range of health professionals, carers and patients/service users themselves. This requires a strong infrastructure with existing emergency services to ensure that access to the new service is universally available. This development work continues and it is intended to launch the new service early 2016. 2:b Monitor the impact March 2016 Neil Turney This action will commence once the full Crisis Line is operational Cannot until of the peer ICU and any lessons learnt, case studies and service outcomes can Crisis Line in place support model be fully evaluated. provided in other boroughs to inform future commissioning 2:c To agree KPI’s April Susan Grose An enhanced physical health CQUIN has been put in place to Complete and CQUIN’s that 2015/May ICU improve the physical health of patients / service users accessing relate to quality 2015 secondary mental health services, to ensure this area remains a priority in Croydon. 2.d Mapping and Gap March 2016 Neil Turney - Information will be shared taken from the PLN, Urgent Care and Ongoing and being analysis - in ICU A&E services to understand the crisis care pathways and major further developed regards to how presenting issues. Commissioners and operational staff are people may developing a better shared understanding through closer present to any of working together. This will continue with 4 borough partnership the key agencies focus with Southwark, Lewisham and Lambeth to maximise the when in crisis and best use of resources across the 4 boroughs. what action(s) each agency may / may not take. Ensuring the right numbers of high quality staff Provider Consistency and staffing issues 3:a Work force Ongoing Susan Grose Workforce planning remains an ongoing agenda item and Ongoing remains – planning - ICU challenge in Croydon, particularly due to the adverse impact an issue
Triage service into the 24/7hr Crisis Line. The Crisis Line will deliver the full Street Triage service but in addition be available to a wider range of health professionals, carers and patients/service users themselves. This requires a strong infrastructure with existing emergency services to ensure that access to the new service is universally available. This development work continues and it is intended to launch the new service early 2016. 2:b Monitor the impact of the peer support model provided in other boroughs to inform future commissioning March 2016 Neil Turney ICU This action will commence once the full Crisis Line is operational and any lessons learnt, case studies and service outcomes can be fully evaluated. Cannot until Crisis Line in place 2:c To agree KPI’s and CQUIN’s that relate to quality April 2015/May 2015 Susan Grose ICU An enhanced physical health CQUIN has been put in place to improve the physical health of patients / service users accessing secondary mental health services, to ensure this area remains a priority in Croydon. Complete 2.d Mapping and Gap analysis - in regards to how people may present to any of the key agencies when in crisis and what action(s) each agency may / may not take. March 2016 Neil Turney - ICU Information will be shared taken from the PLN, Urgent Care and A&E services to understand the crisis care pathways and major presenting issues. Commissioners and operational staff are developing a better shared understanding through closer working together. This will continue with 4 borough partnership focus with Southwark, Lewisham and Lambeth to maximise the best use of resources across the 4 boroughs. Ongoing and being further developed Ensuring the right numbers of high quality staff Provider Consistency and staffing issues 3:a Work force planning - Ongoing Susan Grose ICU Workforce planning remains an ongoing agenda item and challenge in Croydon, particularly due to the adverse impact Ongoing – remains an issue