1. STRONG LEADERSHIP Council Strategy No. Actions Department Plan Ref. 1.1 Build a customer-focused 1.1.1 Implement an online customer Public Affairs & culture providing targeted request system that enables Community Relations services to meet our residents to lodge and track actions community needs undertaken by September 2018 1.3 Strengthen engagement 1.3.1 Continue to grow Council’s online Public Affairs & and communications with engagement portal, 15%, 30 June Community Relations the community. 2019 1.4 Develop and deliver a 1.4.1 Revise advocacy plan 6 monthly Public Affairs & strategic advocacy plan according to State announcements Community Relations HW and community needs 1.5 Secure the long term 1.5.1 Consider impacts of changing the Finance financial sustainability of rating system from Net Annual Value Council to Capital Improved Value through modelling and charges and report to Council on implementation options 1.6 Undergo service planning 1.6.1 Continue service planning across the People, Culture & Safety to ensure services and organisation to align services with programs are relevant and community need through effective targeted to meet and efficient service provision community needs aligned to the budget cycle. 1.6.2 Facilitate the production and Strategic Asset implementation of the following level Management of services plans: road management, parks and open spaces, buildings and drainage and audit the Road Management Plan by 30 June 2019 1.7 Implement Council Plan 1.7.1 Prepare the 2019-20 Annual Council People, Culture & Safety actions that address the Plan Actions by 5 June 2019 community’s priorities over the next four years HW indicates a health and wellbeing strategy
1. STRONG LEADERSHIP Council Plan Ref. Strategy No. Actions Department 1.1 Build a customer-focused culture providing targeted services to meet our community needs 1.1.1 Implement an online customer request system that enables residents to lodge and track actions undertaken by September 2018 Public Affairs & Community Relations 1.3 Strengthen engagement and communications with the community. 1.3.1 Continue to grow Council’s online engagement portal, 15%, 30 June 2019 Public Affairs & Community Relations 1.4 Develop and deliver a strategic advocacy plan HW 1.4.1 Revise advocacy plan 6 monthly according to State announcements and community needs Public Affairs & Community Relations 1.5 Secure the long term financial sustainability of Council 1.5.1 Consider impacts of changing the rating system from Net Annual Value to Capital Improved Value through modelling and charges and report to Council on implementation options Finance 1.6 Undergo service planning to ensure services and programs are relevant and targeted to meet community needs 1.6.1 Continue service planning across the organisation to align services with community need through effective and efficient service provision aligned to the budget cycle. People, Culture & Safety 1.6.2 Facilitate the production and implementation of the following level of services plans: road management, parks and open spaces, buildings and drainage and audit the Road Management Plan by 30 June 2019 Strategic Asset Management 1.7 Implement Council Plan actions that address the community’s priorities over the next four years 1.7.1 Prepare the 2019-20 Annual Council Plan Actions by 5 June 2019 People, Culture & Safety HW indicates a health and wellbeing strategy