UNIT OF COMPETENCY : LEAD SMALL TEAMS (Guide and Lead Others/Be Responsible to Others) UNIT CODE : 500311110 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes to lead teams including setting and maintaining team and individual performance standards. PERFORMANCE CRITERIA REQUIRED REQUIRED ELEMENT Italicized terms are elaborated KNOWLEDGE SKILLS in the Range of Variables Work requirements are Provide team Company policies and Communication identified and presented leadership procedures skills required to team members for leading How performance Reasons for instructions teams expectations are set and requirements are Team building Methods of Monitoring communicated to team skills Performance members Negotiating Team members’ Client expectations skills queries and concerns Team member’s duties are recognized, Evaluation and responsibilities discussed and dealt with skills Definition of Team Skills and techniques in promoting team building Up-to-date dissemination of instructions and requirements to members Art of listening and treating individual team members concern Duties and Assign Concept of delegation Delegating responsibilities are responsibilities skills How to delegate allocated having regard Identifying Understanding to the skills, knowledge individual individual differences and aptitude required to skills, Methods of monitoring properly undertake the knowledge and performance assigned task and attitude as according to company Duties and basis for policy responsibilities of each allocating Duties are allocated team member responsibilities having regard to Knowledge in Identifying individual preference, identifying each team each team domestic and personal member duties and member duties considerations, whenever responsibilities and possible responsibilities Performance Definition of Identifying Set performance expectations are performance performance expectations for established based on indicators/ criteria indicators team members client needs and Definition of team Evaluating and expectations performance
UNIT OF COMPETENCY : LEAD SMALL TEAMS (Guide and Lead Others/Be Responsible to Others) UNIT CODE : 500311110 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes to lead teams including setting and maintaining team and individual performance standards. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Provide team leadership Work requirements are identified and presented to team members Reasons for instructions and requirements are communicated to team members Team members’ queries and concerns are recognized, discussed and dealt with Company policies and procedures How performance expectations are set Methods of Monitoring Performance Client expectations Team member’s duties and responsibilities Definition of Team Skills and techniques in promoting team building Up-to-date dissemination of instructions and requirements to members Art of listening and treating individual team members concern Communication skills required for leading teams Team building skills Negotiating skills Evaluation skills Assign responsibilities Duties and responsibilities are allocated having regard to the skills, knowledge and aptitude required to properly undertake the assigned task and according to company policy Duties are allocated having regard to individual preference, domestic and personal considerations, whenever possible Concept of delegation How to delegate Understanding individual differences Methods of monitoring performance Duties and responsibilities of each team member Knowledge in identifying each team member duties and responsibilities Delegating skills Identifying individual skills, knowledge and attitude as basis for allocating responsibilities Identifying each team member duties and responsibilities Set performance expectations for team members Performance expectations are established based on client needs and Definition of performance indicators/ criteria Definition of team and expectations Identifying performance indicators Evaluating performance