Organisational structure In-roads is a partnership between CSB and seven community organisations (see list below) across Australia. Bendigo Bank via Community Sector Banking provides the loan capital and back office administration, while the community organisations’ expertise is used to provide outreach to clients and support them with their loan application and any associated budgeting or financial literacy support that may be needed. In-roads is a brand used to unite the seven partnerships rather than existing as a legal entity in its own right. Partners received funding from CSB to costs such as recruiting suitable staff (known as Relationship Managers), marketing and equipment. They were also provided with training in loan procedures. Partners made loan recommendations, but the actual decision to lend was made by a Community Sector Banking loan officer based on criteria agreed with Bendigo Bank. Relationship managers have been recruited and trained to promote and manage In-roads in their area and they link by web-conference with CSB. The partner organisations are: Access Community [ACG] New South Wales; Anglicare Australia; St Luke’s Anglicare Victoria; Centre for Aboriginal Independence and Enterprise (CAIE) South East Queensland; Traditional Credit Union (TCU) Northern Territory; Kimberley Employment Service (KES) West Australia; and O Tasmania. The model draws on CSB’s experience with a loans pilot with the Brotherhood of St Laurence in 2003-2005. Central CSB staffing of the pilot comprised a Project Manager, who was involved in the of the new initiative (this role has now concluded), Executive Director oversight, two lending officers and administrative support. Each partner organisation has implemented In-roads in a different manner; their working arrangements and feedback on the pilot are reported in section 4.4.8 following. CDFI pilot activities Products/ services developed Loans of between $500 and $3,000 are offered to people who meet the following criteria: Australian citizen or permanent resident over 18 years old; annual household income less than $50,000 (gross) inclusive of benefits and pension payments; hold a Health Care Card or Pension Concession Card or receive Family Tax Benefit Part A; and demonstrated ability to make regular payments (for example, household budget, credit record, bill payment history). If an applicant is successful, the agreed loan is paid directly to the goods/ service provider who is meeting the loan purpose. Repayments are made by direct debit.
Organisational structure In-roads is a partnership between CSB and seven community organisations (see list below) across Australia. Bendigo Bank via Community Sector Banking provides the loan capital and back office administration, while the community organisations’ expertise is used to provide outreach to clients and support them with their loan application and any associated budgeting or financial literacy support that may be needed. In-roads is a brand used to unite the seven partnerships rather than existing as a legal entity in its own right. Partners received funding from CSB to costs such as recruiting suitable staff (known as Relationship Managers), marketing and equipment. They were also provided with training in loan procedures. Partners made loan recommendations, but the actual decision to lend was made by a Community Sector Banking loan officer based on criteria agreed with Bendigo Bank. Relationship managers have been recruited and trained to promote and manage In-roads in their area and they link by web-conference with CSB. The partner organisations are: Access Community [ACG] New South Wales; Anglicare Australia; St Luke’s Anglicare Victoria; Centre for Aboriginal Independence and Enterprise (CAIE) South East Queensland; Traditional Credit Union (TCU) Northern Territory; Kimberley Employment Service (KES) West Australia; and O Tasmania. The model draws on CSB’s experience with a loans pilot with the Brotherhood of St Laurence in 2003-2005. Central CSB staffing of the pilot comprised a Project Manager, who was involved in the of the new initiative (this role has now concluded), Executive Director oversight, two lending officers and administrative support. Each partner organisation has implemented In-roads in a different manner; their working arrangements and feedback on the pilot are reported in section 4.4.8 following. CDFI pilot activities Products/ services developed Loans of between $500 and $3,000 are offered to people who meet the following criteria: Australian citizen or permanent resident over 18 years old; annual household income less than $50,000 (gross) inclusive of benefits and pension payments; hold a Health Care Card or Pension Concession Card or receive Family Tax Benefit Part A; and demonstrated ability to make regular payments (for example, household budget, credit record, bill payment history). If an applicant is successful, the agreed loan is paid directly to the goods/ service provider who is meeting the loan purpose. Repayments are made by direct debit.