Slide No Trainer Notes Activity General discussion – Discuss the questions in the slide. Slide Slide No Trainer needs include: Knowledge and perform their job role, product knowledge, menu –understand knowledge, external customer preferences, upcoming events, policies and procedures and schedule of events for particular shifts Skills the ability to practically perform selected tasks including making beds, – cooking meals and checking in guests Training both practical and theoretical training to ensure staff skills sets are – appropriate to provide quality customer service Equipment this can include mechanical equipment (computers, ovens, blenders) – and associated tools of the trade (plates, glassware, pens, cleaning cloths) Time staff need adequate time to perform their tasks in the correct manner – Appropriate allocation of work appropriate allocation of customers per – member to be able to deliver quality service. Management must ensure adequate levels of staff are on duty to perform the necessary Support staff must receive support and guidance from management – Fairness equality in areas of pay, work rate, scheduling of activities. – Slide Slide No Trainer Notes Discuss points.
Slide No Trainer Notes Activity – General discussion Discuss the questions in the slide. Slide Slide No Trainer needs include: Knowledge –understand and perform their job role, product knowledge, menu knowledge, external customer preferences, upcoming events, policies and procedures and schedule of events for particular shifts Skills – the ability to practically perform selected tasks including making beds, cooking meals and checking in guests Training – both practical and theoretical training to ensure staff skills sets are appropriate to provide quality customer service Equipment – this can include mechanical equipment (computers, ovens, blenders) and associated tools of the trade (plates, glassware, pens, cleaning cloths) Time – staff need adequate time to perform their tasks in the correct manner Appropriate allocation of work – appropriate allocation of customers per member to be able to deliver quality service. Management must ensure adequate levels of staff are on duty to perform the necessary Support – staff must receive support and guidance from management Fairness – equality in areas of pay, work rate, scheduling of activities. Slide Slide No Trainer Notes Discuss points.