Access On-call Rapid <15min >80% Assess all Year end >90% response response of the time Emergency on-call logs Effective <10% with Assess Emergency Year end <10% response 2nd call on on-call logs same Employment Transitional >20% of HLC data from Year end Exceeds -6 Employment active daily Business, TEs as of member Employment, June 2012 census* Education Unit Coordinator Engagement HLC Orientation Year end 55% Orientation 1 (>75%) spreadsheet success HLC New 3 visits orientation Year end 38% – member members spreadsheet activation (>25%) ( to review quarterly data) HLC >24 Attendance Year end Currently Average spreadsheet exceeds daily census benchmark Residential from referral Review Referral Year end Deferred to referral receipt to tracking sheets 2013 response initial decision <2wks >90%
Access On-call response Rapid response <15min >80% of the time Assess all Emergency on-call logs Year end >90% Effective response <10% with 2nd call on same Assess Emergency on-call logs Year end <10% Employment Transitional Employment >20% of active daily member census* HLC data from Business, Employment, Education Unit Coordinator Year end Exceeds -6 TEs as of June 2012 Engagement HLC Orientation success 1 (>75%) Orientation spreadsheet Year end 55% HLC New member activation members (>25%) 3 visits – orientation spreadsheet ( to review quarterly data) Year end 38% HLC Average daily census >24 Attendance spreadsheet Year end Currently exceeds benchmark Residential referral response from referral receipt to initial decision <2wks >90% Review Referral tracking sheets Year end Deferred to 2013