The ways in which we plan to meet the needs of our community are summarised in our Strategy 2015 2020. We recognise that our 5-year strategic plan is ambitious – and innovative, and we will be continuing to build on the developments of the previous 5 years. Our key strategic objectives will be translated into operational plans which will be monitored regularly. What The Shakespeare Hospice is Doing Well In April 2016, the Hospice had an unannounced visit from the CQC and was awarded an overall rating of Good for the Hospice with Outstanding Leadership in Well Led. The inspection team reported that the Hospice people at the heart “puts of the services offered and provide high quality care in a compassionate way”. The report also shined a light on the holistic approach to providing care Hospice’s and support with its Physiotherapy, Complementary and Occupational therapy. The Care Quality Commission (CQC) inspects Hospices based on fundamental standards of being safe, effective, caring, responsive and well led. In this section, we give examples of how we are meeting these standards and how we achieved our overall rating with an in Well Led “Good” “Outstanding” Being Safe The safety of our patients and staff is our priority. “People were protected from the risks of abuse because staff understood their responsibility to report any concerns about people's safety or wellbeing.” CQC April 2016
The ways in which we plan to meet the needs of our community are summarised in our Strategy 2015 – 2020. We recognise that our 5-year strategic plan is ambitious and innovative, and we will be continuing to build on the developments of the previous 5 years. Our key strategic objectives will be translated into operational plans which will be monitored regularly. What The Shakespeare Hospice is Doing Well In April 2016, the Hospice had an unannounced visit from the CQC and was awarded an overall rating of Good for the Hospice with Outstanding Leadership in Well Led. The inspection team reported that the Hospice “puts people at the heart of the services offered and provide high quality care in a compassionate way”. The report also shined a light on the Hospice’s holistic approach to providing care and support with its Physiotherapy, Complementary and Occupational therapy. The Care Quality Commission (CQC) inspects Hospices based on fundamental standards of being safe, effective, caring, responsive and well led. In this section, we give examples of how we are meeting these standards and how we achieved our overall “Good” rating with an “Outstanding” in Well Led Being Safe The safety of our patients and staff is our priority. “People were protected from the risks of abuse because staff understood their responsibility to report any concerns about people's safety or wellbeing.” CQC April 2016