I get this service without help from an can’t advocate.” Recommendations for addressing issues around information about Access to Work Provision: that Access to Work considers better informing the public about what is available under the scheme so that an applicant is more confident to apply for support unaided. Provision of information in accessible formats. Service providers have a duty under the Equality Act 2010 to make reasonable adjustments to goods and services to make them accessible to disabled people. In the case of people with sight loss, this includes access to information in a format that suits them. Therefore, at the initial point of contact, every effort should be made by Access to Work to determine the format and to issue all client’s preferred correspondence in that format. The chosen format is client’s being recorded at the first point of contact, but no one present at the focus groups had received information in their preferred format. even go through the rigmarole of asking you “They your preferred format, but even so they send don’t information to you in it”. are they recording the need for accessible “Why formats not being when it’s used?”
I can’t get this service without help from an advocate.” Recommendations for addressing issues around information about Access to Work Provision: that Access to Work considers better informing the public about what is available under the scheme so that an applicant is more confident to apply for support unaided. Provision of information in accessible formats. Service providers have a duty under the Equality Act 2010 to make reasonable adjustments to goods and services to make them accessible to disabled people. In the case of people with sight loss, this includes access to information in a format that suits them. Therefore, at the initial point of contact, every effort should be made by Access to Work to determine the client’s preferred format and to issue all correspondence in that format. The client’s chosen format is being recorded at the first point of contact, but no one present at the focus groups had received information in their preferred format. “They even go through the rigmarole of asking you your preferred format, but even so they don’t send information to you in it”. “Why are they recording the need for accessible formats when it’s not being used?”