UNIT OF COMPETENCY : LEAD SMALL TEAMS UNIT CODE : 500311110 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes to lead small teams including setting and maintaining team and individual performance standards. PERFORMANCE CRITERIA REQUIRED KNOWLEDGE REQUIRED ELEMENT Italicized terms are elaborated SKILLS in the Range of Variables Work requirements are Company policies and Communication Provide team identified and presented procedures skills required leadership to team members How performance for leading Reasons for instructions expectations are set teams and requirements are Methods of Monitoring Team building communicated to team Performance skills members Client expectations Negotiating Team members’ Team member’s duties skills queries and concerns and responsibilities Evaluation are recognized, Definition of Team skills discussed and dealt with Skills and techniques in promoting team building Up-to-date dissemination of instructions and requirements to members Art of listening and treating individual team members concern Duties, and Concept of delegation Delegating Assign responsibilities are How to delegate skills responsibilities allocated having regard Understanding individual Identifying to the skills, knowledge differences individual skills, and aptitude required to Methods of monitoring knowledge and properly undertake the performance attitude as assigned task and Duties and basis for according to company responsibilities of each allocating policy team member responsibilities Knowledge in identifying Identifying Duties are allocated each team member each team having regard to duties and member duties individual preference, responsibilities and domestic and personal responsibilities considerations, whenever possible Performance Definition of Identifying Set expectations are performance indicators/ performance performance established based on criteria indicators expectations client needs and Definition of team goals Evaluating for team according to assignment and expectations performance members requirements Methods of monitoring Setting Performance performance individual expectations are based Client expectations performance on individual team Team members’ duties target/ members’ duties and and responsibilities expectation area of responsibility indicators
UNIT OF COMPETENCY : LEAD SMALL TEAMS UNIT CODE : 500311110 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes to lead small teams including setting and maintaining team and individual performance standards. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Provide team leadership Work requirements are identified and presented to team members Reasons for instructions and requirements are communicated to team members Team members’ queries and concerns are recognized, discussed and dealt with Company policies and procedures How performance expectations are set Methods of Monitoring Performance Client expectations Team member’s duties and responsibilities Definition of Team Skills and techniques in promoting team building Up-to-date dissemination of instructions and requirements to members Art of listening and treating individual team members concern Communication skills required for leading teams Team building skills Negotiating skills Evaluation skills Assign responsibilities Duties, and responsibilities are allocated having regard to the skills, knowledge and aptitude required to properly undertake the assigned task and according to company policy Duties are allocated having regard to individual preference, domestic and personal considerations, whenever possible Concept of delegation How to delegate Understanding individual differences Methods of monitoring performance Duties and responsibilities of each team member Knowledge in identifying each team member duties and responsibilities Delegating skills Identifying individual skills, knowledge and attitude as basis for allocating responsibilities Identifying each team member duties and responsibilities Set performance expectations for team members Performance expectations are established based on client needs and according to assignment requirements Performance expectations are based on individual team members’ duties and area of responsibility Definition of performance indicators/ criteria Definition of team goals and expectations Methods of monitoring performance Client expectations Team members’ duties and responsibilities Identifying performance indicators Evaluating performance Setting individual performance target/ expectation indicators