timeframes are maintained. Regular 20.1 Set up a mechanism for 2016 Corporate ICT Confirm a central All ICT updates – consultation disabled users of assistive ongoing record of assistive and changes take People, Safety with the users technology to be followed up. technologies and users into consideration & Wellbeing of assistive is maintained. the needs of all People & technology. assistive Culture technology users within the department. Information is 21.1 Streamline the process of 2016 Customer facing Confirm process is Customers with – available in arranging alternative formats ongoing divisions streamlined and disability are able accessible and material in plain English for systematised and a to understand key formats to customers. request is run for each information related customers division to test the to the services with disability. system in provided. Feedback is 22.1 Survey people with 2016 Customer facing Feedback provided An awareness and – sought from disability in NSW to obtain ongoing divisions from a wide range of understanding of customers and feedback on services provided. NSW citizens with the gaps in service service disability. provision. with disability Feedback is evaluated on and analysed by each accessibility of division. services All employees 23.1 Ensure there is a process 2016 Local Facilities Confirm adequate All employees that – who need one, in place to support people with ongoing Management central repository of request a PEEP are aware of, disability during any fire PEEPS for each are that their and have a /evacuation process building.
timeframes are maintained. Regular consultation with the users of assistive technology. 20.1 Set up a mechanism for disabled users of assistive technology to be followed up. 2016 – ongoing Corporate ICT People, Safety & Wellbeing People & Culture Confirm a central record of assistive technologies and users is maintained. All ICT updates and changes take into consideration the needs of all assistive technology users within the department. Information is available in accessible formats to customers with disability. 21.1 Streamline the process of arranging alternative formats and material in plain English for customers. 2016 – ongoing Customer facing divisions Confirm process is streamlined and systematised and a request is run for each division to test the system in Customers with disability are able to understand key information related to the services provided. Feedback is sought from customers and service with disability on accessibility of services 22.1 Survey people with disability in NSW to obtain feedback on services provided. 2016 – ongoing Customer facing divisions Feedback provided from a wide range of NSW citizens with disability. Feedback is evaluated and analysed by each division. An awareness and understanding of the gaps in service provision. All employees who need one, are aware of, and have a 23.1 Ensure there is a process in place to support people with disability during any fire /evacuation process 2016 – ongoing Local Facilities Management Confirm adequate central repository of PEEPS for each building. All employees that request a PEEP are that their