Incident grading chart Incident Example Incidents Investigation Timeframe Grade Grade and action 1 Avoidable or unexpected Investigation Level 1: The Company to death. submit initial report Concise root cause analysis (RCA) for both within two working Healthcare associated No Harm and Low Harm and/or where the days. infections. circumstances are very similar to other previous incidents. The Company will Adult safeguarding submit completed incidents (see the A concise RCA will enable the Company to investigation within Company’s Safeguarding ascertain whether unique factors exist, thus 45 working days. Policy for more focusing resources on implementing service information). improvement. Data loss and information Investigation Level 2: security. Comprehensive RCA for incidents causing moderate to severe harm or death. The Company’s policy is this will be the default investigation level for grade 1 incidents. The Company may seek advice and services from specialist external sources as required. 2 Child protection incidents Comprehensive RCA. Initial report within 2 (see the Company’s working days. The safeguarding policy for Company will submit more information). a completed investigation within ‘Never events’ 60 working days. Accusation of physical misconduct or harm. Data loss and information security (DH Criteria level 3-5). Selected grade 2 Investigation Level 3: Initial report within 2 incidents working days. Independent RCA. Independent These might include investigators should major systemic failure be commissioned to with multiple complete an stakeholders. investigation within 6 months
Incident grading chart Incident Grade Example Incidents Investigation Grade and action Timeframe 1 Avoidable or unexpected death. Healthcare associated infections. Adult safeguarding incidents (see the Company’s Safeguarding Policy for more information). Data loss and information security. Investigation Level 1: Concise root cause analysis (RCA) for both No Harm and Low Harm and/or where the circumstances are very similar to other previous incidents. A concise RCA will enable the Company to ascertain whether unique factors exist, thus focusing resources on implementing service improvement. Investigation Level 2: Comprehensive RCA for incidents causing moderate to severe harm or death. The Company’s policy is this will be the default investigation level for grade 1 incidents. The Company may seek advice and services from specialist external sources as required. The Company to submit initial report within two working days. The Company will submit completed investigation within 45 working days. 2 Child protection incidents (see the Company’s safeguarding policy for more information). ‘Never events’ Accusation of physical misconduct or harm. Data loss and information security (DH Criteria level 3-5). Comprehensive RCA. Initial report within 2 working days. The Company will submit a completed investigation within 60 working days. Selected grade 2 incidents These might include major systemic failure with multiple stakeholders. Investigation Level 3: Independent RCA. Initial report within 2 working days. Independent investigators should be commissioned to complete an investigation within 6 months