People from the Lesbian, Gay, Bisexual, Transgender and Intersex <20 <1 % community People who are care leavers <20 <1 % People who are financially or socially disadvantaged 124 7.2% People who are homeless, or at risk of becoming homeless 27 1.6% People who are veterans, including the spouse, widow or widower of 167 9.6% a veteran People who live in rural or remote areas 314 18.1% Source: Data supplied by RACFs to KPMG. Likewise, the pilot sought to examine the feasibility of administrating consumer experience and quality of life tools with consumers with cognitive impairment. Information about the number of consumers who participated in the consumer experience and quality of life pilot with a cognitive impairment was captured by asking the RACF to submit proxy data about a consumer’s behavioural assessment. The pilot sought feedback from participants (service providers and consumers) via a number of mechanisms. A feedback survey was distributed to participating RACFs at the conclusion of the data collection period. Service providers were also invited to post-pilot consultations, which were held in five Australian cities, as well as via three teleconferences. A consumer feedback survey was distributed to all participating consumers via their RACFs. Consumer feedback was also gained via responses to free text comments in the consumer experience and quality of life tools, responses to consumer experience and quality of life tools, indicating a consumer ‘nil’ may have chosen not to answer a question, as well as specific questions asked to service providers to understand consumer views on the consumer experience and quality of life tool. KPMG received 108 responses to the service provider feedback survey and 80 responses to the consumer feedback survey. The post-pilot consultations with service providers had 63 registrations for the face-to-face workshops and 27 registrations for the teleconferences. Pilot outcomes and considerations for the National Program Piloted consumer experience and quality of life tools The consumer experience and quality of life pilot tested the suitability of three consumer experience and quality of life tools for the Australian residential aged care sector to work towards meeting the pilot objectives. There are a number of findings from the pilot that will inform the extent to which the pilot objectives can be achieved, which are outlined below.
People from the Lesbian, Gay, Bisexual, Transgender and Intersex community <20 <1 % People who are care leavers <20 <1 % People who are financially or socially disadvantaged 124 7.2% People who are homeless, or at risk of becoming homeless 27 1.6% People who are veterans, including the spouse, widow or widower of a veteran 167 9.6% People who live in rural or remote areas 314 18.1% Source: Data supplied by RACFs to KPMG. Likewise, the pilot sought to examine the feasibility of administrating consumer experience and quality of life tools with consumers with cognitive impairment. Information about the number of consumers who participated in the consumer experience and quality of life pilot with a cognitive impairment was captured by asking the RACF to submit proxy data about a consumer’s behavioural assessment. The pilot sought feedback from participants (service providers and consumers) via a number of mechanisms. A feedback survey was distributed to participating RACFs at the conclusion of the data collection period. Service providers were also invited to post-pilot consultations, which were held in five Australian cities, as well as via three teleconferences. A consumer feedback survey was distributed to all participating consumers via their RACFs. Consumer feedback was also gained via responses to free text comments in the consumer experience and quality of life tools, ‘nil’ responses to consumer experience and quality of life tools, indicating a consumer may have chosen not to answer a question, as well as specific questions asked to service providers to understand consumer views on the consumer experience and quality of life tool. KPMG received 108 responses to the service provider feedback survey and 80 responses to the consumer feedback survey. The post-pilot consultations with service providers had 63 registrations for the face-to-face workshops and 27 registrations for the teleconferences. Pilot outcomes and considerations for the National Program Piloted consumer experience and quality of life tools The consumer experience and quality of life pilot tested the suitability of three consumer experience and quality of life tools for the Australian residential aged care sector to work towards meeting the pilot objectives. There are a number of findings from the pilot that will inform the extent to which the pilot objectives can be achieved, which are outlined below.