disruption. Furthermore, there is no area on the main website dedicated to notice of service disruptions. Further investigation of this procedure must be taken in order to ensure adherence is being met. 8. Has your organization 2010: YES - A formal 2012: YES - Durham established and documented a communications College continues to process to receive and respond to procedure is in final receive general feedback on how its goods or stages of feedback through the services are provided to people authorization to Ask Durham button on with disabilities, including actions address all possible the college website, that your organization will take methods for providing and disability feedback when a complaint is received? [s. feedback to the can be given to the 7(1), (3) & (4)] organization. institution using the Currently, on the electronic form website, the college available on the accepts and logs Accessibility website, feedback using the via the dedicated feedback button, and via the available on the site. phone at extension The accessibility 3024. However, the website also allows formal institutional for feedback via policy or procedure outlining how the e-mail. college will receive general or accessibility feedback has yet to be developed. 9. Does your organization make 2010: YES - Durham 2012: YES - Durham information about its feedback College’s accessibility College continues to process readily available to the website provides receive general public, including how feedback individuals with feedback through the may be provided (e.g. in person, access to the Ask Durham button on by telephone, in writing, by email, the college website, on diskette or otherwise)? [s. 7(1) e-mail and disability feedback & (2)] in order to offer can be given to the feedback on a variety institution using the of issues. The electronic form accessibility website available on the will also list additional Accessibility website,
disruption. Furthermore, there is no area on the main website dedicated to notice of service disruptions. Further investigation of this procedure must be taken in order to ensure adherence is being met. 8. Has your organization established and documented a process to receive and respond to feedback on how its goods or services are provided to people with disabilities, including actions that your organization will take when a complaint is received? [s. 7(1), (3) & (4)] 2010: YES - A formal communications procedure is in final stages of authorization to address all possible methods for providing feedback to the organization. Currently, on the website, the college accepts and logs feedback using the feedback button, available on the site. The accessibility website also allows for feedback via e-mail. 2012: YES - Durham College continues to receive general feedback through the Ask Durham button on the college website, and disability feedback can be given to the institution using the electronic form available on the Accessibility website, via the dedicated and via the phone at extension 3024. However, the formal institutional policy or procedure outlining how the college will receive general or accessibility feedback has yet to be developed. 9. Does your organization make information about its feedback process readily available to the public, including how feedback may be provided (e.g. in person, by telephone, in writing, by email, on diskette or otherwise)? [s. 7(1) & (2)] 2010: YES - Durham College’s accessibility website provides individuals with access to the e-mail in order to offer feedback on a variety of issues. The accessibility website will also list additional 2012: YES - Durham College continues to receive general feedback through the Ask Durham button on the college website, and disability feedback can be given to the institution using the electronic form available on the Accessibility website,