UNIT OF COMPETENCY : SOLVE PROBLEMS RELATED TO WORK ACTIVITIES UNIT CODE : 500311112 UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to solve problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause of problems. PERFORMANCE CRITERIA REQUIRED REQUIRED ELEMENT Italicized terms are elaborated in KNOWLEDGE SKILLS the Variances are identified Identify the Competence includes a range of from normal operating problem thorough knowledge formal problem parameters; and product and understanding of solving quality the process, normal techniques Extent, cause and nature operating parameters, Identifying and of the problem are defined and product quality to clarifying the through observation, recognize non-standard nature of the investigation and situations problem analytical techniques Competence to include Problems are clearly Evaluating the the ability to apply and stated and specified effectiveness explain, sufficient for of a present the identification of process in the fundamental cause, galley determining the Applying corrective action and analytical provision of techniques recommendations Relevant equipment and operational processes Enterprise goals, targets and measures Enterprise quality, OHS and environmental requirement Enterprise information systems and data collation Industry codes and standards Normal operating parameters and product quality Identifying and clarifying the nature of problem
UNIT OF COMPETENCY : SOLVE PROBLEMS RELATED TO WORK ACTIVITIES UNIT CODE : 500311112 UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to solve problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause of problems. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the REQUIRED KNOWLEDGE REQUIRED SKILLS Identify the problem Variances are identified from normal operating parameters; and product quality Extent, cause and nature of the problem are defined through observation, investigation and analytical techniques Problems are clearly stated and specified Competence includes a thorough knowledge and understanding of the process, normal operating parameters, and product quality to recognize non-standard situations Competence to include the ability to apply and explain, sufficient for the identification of fundamental cause, determining the corrective action and provision of recommendations Relevant equipment and operational processes Enterprise goals, targets and measures Enterprise quality, OHS and environmental requirement Enterprise information systems and data collation Industry codes and standards Normal operating parameters and product quality Identifying and clarifying the nature of problem range of formal problem solving techniques Identifying and clarifying the nature of the problem Evaluating the effectiveness of a present process in the galley Applying analytical techniques