5 Providing Academic Support Assistant Vice A member of the team is Introduced from Ongoing throughout at Queens Specialist Chancellor Academic now on reception Semester One 2016/2017 – Building September 2015 8.45 am 5.00 pm 2015/2016 – 6 A stock of stationery and Academic Support This is now available in the Provision made Stock maintained pigeon holes for staff at Service small room at the side of available from Queens Specialist Building September 2015 reception Semester One 2015/2016 7 unsure of the Academic Heads of School and Academic Support Service Introduced from Ongoing positive verbal – Support Service function Student Survey now included on the Staff Semester Two feedback received October 2015 Induction programme 2015/2016 8 Increase in awareness of the Student Survey Leaflets have been Introduced from Ongoing Service to students and October 2015 provided, posters around Semester One customers the university, website, 2016/2017 attending induction events 9 No FAQs page for our Academic Support FAQ link now available on Added February Maintained and updated as customers Service the Academic Support 2016 appropriate October 2015 Service webpage Communication between Heads of School and Administrators encouraged Introduced from Ongoing 10 Heads of School and Academic Support to attend Programme Team Semester Two Programme Teams Service meetings/meetings with 2016/2017 May 2016 Head of School 11 The way in which module Heads of School A new format has been Introduced from Continued for Semester statistics are presented to August 2016 devised through reporting Semester One Two Liaison Student-Staff Liaison services 2016/2017 Committees and feedback Committees not easy to noted in minutes – read? 12 Assignment submission box Heads of School Submission box installed at Installed Checked daily required at Queens October 2016 Queens Specialist Building December 2016 Specialist Building 13 Poor turnaround time for Heads of School Benchmark for turnaround In progress Other Universities contacted minutes in some areas of February 2017 times to be introduced and to help establish appropriate academic support monitored. benchmarks 14 Need for invigilators to have Individual Exam Format of communication to In progress To be reviewed to clear and full information Requirements Survey invigilators to be reviewed Semester Two exam week regarding individual Jan 2017 2016/2017 requirements for exams
5 Providing Academic Support at Queens Specialist Building Assistant Vice Chancellor – Academic September 2015 A member of the team is now on reception 8.45 am – 5.00 pm Introduced from Semester One 2015/2016 Ongoing throughout 2016/2017 6 A stock of stationery and pigeon holes for staff at Queens Specialist Building Academic Support Service September 2015 This is now available in the small room at the side of reception Provision made available from Semester One 2015/2016 Stock maintained 7 unsure of the Academic Support Service function Heads of School and Student Survey October 2015 Academic Support Service now included on the Staff Induction programme Introduced from Semester Two 2015/2016 Ongoing – positive verbal feedback received 8 Increase in awareness of the Service to students and customers Student Survey October 2015 Leaflets have been provided, posters around the university, website, attending induction events Introduced from Semester One 2016/2017 Ongoing 9 No FAQs page for our customers Academic Support Service October 2015 FAQ link now available on the Academic Support Service webpage Added February 2016 Maintained and updated as appropriate 10 Communication between Heads of School and Programme Teams Heads of School and Academic Support Service May 2016 Administrators encouraged to attend Programme Team meetings/meetings with Head of School Introduced from Semester Two 2016/2017 Ongoing 11 The way in which module statistics are presented to Student-Staff Liaison Committees – not easy to read? Heads of School August 2016 A new format has been devised through reporting services Introduced from Semester One 2016/2017 Continued for Semester Two Liaison Committees and feedback noted in minutes 12 Assignment submission box required at Queens Specialist Building Heads of School October 2016 Submission box installed at Queens Specialist Building Installed December 2016 Checked daily 13 Poor turnaround time for minutes in some areas of academic support Heads of School February 2017 Benchmark for turnaround times to be introduced and monitored. In progress Other Universities contacted to help establish appropriate benchmarks 14 Need for invigilators to have clear and full information regarding individual requirements for exams Individual Exam Requirements Survey Jan 2017 Format of communication to invigilators to be reviewed In progress To be reviewed to Semester Two exam week 2016/2017