Slide Slide No Trainer Trainer explains the ways to report items requiring attention are to: Make a verbal report in person: face-to-face or via the telephone: a follow-up – written form may be required Complete an internal Fault’ form or for Maintenance’ form, on ‘Report ‘Request paper or electronic form. Class Activity Handout – Trainer obtains industry samples of Report’ form and distributes to ‘Maintenance trainees and explains discusses their use. Slide Slide No Trainer Notes Trainer tells trainees they must always be alert to anyone on the premises whose behaviour is unusual, suspicious or unruly, highlighting: Their job is never to intervene (in any way) or put themselves in harm’s way do – not request people to modify behaviour; do not ask questions; do not get physically involved Never do anything which places your personal safety at risk Simply report the situation as identified on later slide. Slide No Trainer Notes Trainer advises people to be the following: People discovered in where they have no right o be for example: – A in a back-of-house area would be cause for concern A customer in a area when the area has not yet opened, or after it has closed Drunken and disorderly people these do not have to be guests at or customers – the venue as they may have come onto the premises in that condition after having
Slide Slide No Trainer Trainer explains the ways to report items requiring attention are to: Make a verbal report – in person: face-to-face or via the telephone: a follow-up written form may be required Complete an internal ‘Report Fault’ form or ‘Request for Maintenance’ form, on paper or electronic form. Class Activity – Handout Trainer obtains industry samples of ‘Maintenance Report’ form and distributes to trainees and explains discusses their use. Slide Slide No Trainer Notes Trainer tells trainees they must always be alert to anyone on the premises whose behaviour is unusual, suspicious or unruly, highlighting: Their job is never to intervene (in any way) or put themselves in harm’s way – do not request people to modify behaviour; do not ask questions; do not get physically involved Never do anything which places your personal safety at risk Simply report the situation as identified on later slide. Slide No Trainer Notes Trainer advises people to be the following: People discovered in where they have no right o be – for example: A in a back-of-house area would be cause for concern A customer in a area when the area has not yet opened, or after it has closed Drunken and disorderly people – these do not have to be guests at or customers the venue as they may have come onto the premises in that condition after having