2. Outcomes of researching in beta, including: more information how different kinds of users experience the services the usability and accessibility issues to fix ways to improve the service 3.4 User research Describe the purpose of The aim of user research in live, in live user research in live including: Assessing the experience of using Select user groups to the service and understanding conduct research with evolving user needs testing new features or Select user research improvements activities in live how to do user research in live Describe the user research 2. Who to research with activity outcomes researching with broad range of users, including those with limited digital access and confidence people with a range of visual, hearing, motor and cognitive impairments people who use assistive technologies 3. Conducting research activities in live, including: reviewing web analytics and data to measure service performance surveys or follow-up interviews to collect detailed feedback on the service interviews and observations to get a deeper understanding of problems share face-to-face and remote usability for added or changed features multivariate testing 4. Outcomes of researching in live, including:
2. Outcomes of researching in beta, including: more information how different kinds of users experience the services the usability and accessibility issues to fix ways to improve the service 3.4 User research in live Describe the purpose of user research in live Select user groups to conduct research with Select user research activities in live Describe the user research activity outcomes The aim of user research in live, including: Assessing the experience of using the service and understanding evolving user needs testing new features or improvements how to do user research in live 2. Who to research with researching with broad range of users, including those with limited digital access and confidence people with a range of visual, hearing, motor and cognitive impairments people who use assistive technologies 3. Conducting research activities in live, including: reviewing web analytics and data to measure service performance surveys or follow-up interviews to collect detailed feedback on the service interviews and observations to get a deeper understanding of problems share face-to-face and remote usability for added or changed features multivariate testing 4. Outcomes of researching in live, including: