Provide Answer phone calls politely Exhibiting professional image quality of Thrift Shop at all times Refer people to appropriate Salvation customer Army services. Follow up with Manager Accurate information service if unsure. provided to customers Provide support and advice on Contribute to reaching sales selecting and purchasing (where target invited to do so) Maintain a Monitor and rectify any health and Report any potential health safe and safety concerns within the shop. and safety concerns to healthy Escalate issues that cannot be Manager as soon as possible environment attended to the Manager. Complete hazard/ incident and accident form on the day of the event Qualifications and experience requirements for the Role Experience in customer service preferred Some retail experience also desirable Mandatory requirements of the Role Complete volunteer registration form and volunteer agreement form Current Police Check* as money handling is involved Working With Children Check required if working with team members under the age of 18 Print Name: Date: Volunteer’s Signature: Print Name: Date: Supervisor/ Manager’s Signature:
Provide quality customer service Answer phone calls politely Refer people to appropriate Salvation Army services. Follow up with Manager if unsure. Provide support and advice on selecting and purchasing (where invited to do so) Exhibiting professional image of Thrift Shop at all times Accurate information provided to customers Contribute to reaching sales target Maintain a safe and healthy environment Monitor and rectify any health and safety concerns within the shop. Escalate issues that cannot be attended to the Manager. Report any potential health and safety concerns to Manager as soon as possible Complete hazard/ incident and accident form on the day of the event Qualifications and experience requirements for the Role Experience in customer service preferred Some retail experience also desirable Mandatory requirements of the Role Complete volunteer registration form and volunteer agreement form Current Police Check* as money handling is involved Working With Children Check required if working with team members under the age of 18 Print Name: Date: Volunteer’s Signature: Print Name: Date: Supervisor/ Manager’s Signature: