and direction of innovative and suspend operating outcomes to programs solutions that judgment procedures and minimize risk address the delegations of needs of the unit authority or organization - Persuades others; builds consensus through give and take; Influencing/Negotiating cooperation from others to obtain information and accomplish goals. Awareness Basic Intermediate Advanced Expert Settles a Meets with Represents the Negotiates with Leads a team of difference of coworkers and office in reaching leaders for experts to provide opinion with a supervisor to compromises on changes to advice on, and coworker without build an multi-office organization build credibility generating consensus on project without on for, a multi-level animosity the design of a damaging feedback from negotiation process new product or relationships subordinates service Participates Conveys Persuades Convinces Influences agency willingly in factual supervisor to office leadership to adopt consensus information to change his/her leadership to a new approach for building support one’s position or change a obtaining an point of view approach to better procedure to agency goal when fit a situational improve persuading need without effectiveness team members damaging the to adopt a new relationship approach Recognizes the Develops trust Obtains buy-in Encourages an Convinces need to gather the among various for a project by employee to colleagues and necessary parties using open and seek management to documentation to involved in a honest professional accept justify a request negotiation communication assistance for a recommendations for additional process and by carefully personal involving resources listening to that affects substantive agency coworkers input work resources and performance changes in established practice
and direction of programs innovative solutions that address the needs of the unit or organization and suspend judgment operating procedures and delegations of authority outcomes to minimize risk Influencing/Negotiating - Persuades others; builds consensus through give and take; cooperation from others to obtain information and accomplish goals. Awareness Basic Intermediate Advanced Expert Settles a difference of opinion with a coworker without generating animosity Meets with coworkers and supervisor to build consensus on the design of a new product or service Represents the office in reaching compromises on an multi-office project without damaging relationships Negotiates with leaders for changes to organization on feedback from subordinates Leads a team of experts to provide advice on, and build credibility for, a multi-level negotiation process Participates willingly in consensus building Conveys factual information to support one’s point of view when persuading team members to adopt a new approach Persuades supervisor to change his/her position or approach to better fit a situational need without damaging the relationship Convinces office leadership to change a procedure to improve effectiveness Influences agency leadership to adopt a new approach for obtaining an agency goal Recognizes the need to gather the necessary documentation to justify a request for additional resources Develops trust among various parties involved in a negotiation process Obtains buy-in for a project by using open and honest communication and by carefully listening to coworkers input Encourages an employee to seek professional assistance for a personal that affects work performance Convinces colleagues and management to accept recommendations involving substantive agency resources and changes in established practice