Tailored Infrastructure (dedicated) services. Your production environment located at your premises, a third party facility, Telstra Cloud Infrastructure (dedicated) or Tailored Infrastructure (dedicated) service which you wish to failover in the event of a disaster is referred to as your environment’ in this Hybrid ‘primary Disaster Recovery part. The Telstra Cloud Infrastructure (dedicated) or Tailored Infrastructure (dedicated) service which you wish your primary environment to failover to is referred to as your ‘recovery environment’ in this Hybrid Disaster Recovery part. You are responsible for installing the Hybrid Disaster Recovery software and the creation of your disaster recovery plan. We will provide you with a Hybrid Disaster Recovery User Guide to explain how to install the Hybrid Disaster Recovery software. Support for the Hybrid Disaster Recovery service is limited to issues with the Hybrid Disaster Recovery software not working correctly. You can install and manage your Hybrid Disaster Recovery service via the Cloud Services management console. You acknowledge that some personal information may be accessed, in accordance with our privacy policy, from overseas via our contractors or suppliers for the purposes of providing support for your Hybrid Disaster Recovery service. Eligibility The Hybrid Disaster Recovery service is only available to new or existing Cloud Services customers in Australia. To acquire the Hybrid Disaster Recovery service you must have: one or more primary and/or recovery environment(s) on: Cloud Infrastructure - Virtual Server (Dedicated); Tailored Infrastructure - Virtual Server (Dedicated); (each a service) “Compute” a compatible hypervisor installed on your servers. Details of compatible hypervisors are set out in the Hybrid Disaster Recovery User Guide; depending on the size of your primary environment, at least one clear server in your primary environment onto which you can install the Virtual Server Agent for VMware, and at least one clear server in your recovery environment onto which you’ll install both the Virtual Server Agent and the Media Agent software. For further information on the space needed for the Virtual Server Agent and Media Agent, please refer to the Hybrid Disaster Recovery User Guide; and enough storage in your recovery environment. If you cancel your Compute service, your corresponding Hybrid Disaster Recovery service will also be cancelled. Invoking failover If a disaster occurs and you have an active Hybrid Disaster Recovery service, you will be responsible for invoking the fail over and restoration of your services within the Services
Tailored Infrastructure (dedicated) services. Your production environment located at your premises, a third party facility, Telstra Cloud Infrastructure (dedicated) or Tailored Infrastructure (dedicated) service which you wish to failover in the event of a disaster is referred to as your ‘primary environment’ in this Hybrid Disaster Recovery part. The Telstra Cloud Infrastructure (dedicated) or Tailored Infrastructure (dedicated) service which you wish your primary environment to failover to is referred to as your ‘recovery environment’ in this Hybrid Disaster Recovery part. You are responsible for installing the Hybrid Disaster Recovery software and the creation of your disaster recovery plan. We will provide you with a Hybrid Disaster Recovery User Guide to explain how to install the Hybrid Disaster Recovery software. Support for the Hybrid Disaster Recovery service is limited to issues with the Hybrid Disaster Recovery software not working correctly. You can install and manage your Hybrid Disaster Recovery service via the Cloud Services management console. You acknowledge that some personal information may be accessed, in accordance with our privacy policy, from overseas via our contractors or suppliers for the purposes of providing support for your Hybrid Disaster Recovery service. Eligibility The Hybrid Disaster Recovery service is only available to new or existing Cloud Services customers in Australia. To acquire the Hybrid Disaster Recovery service you must have: one or more primary and/or recovery environment(s) on: Cloud Infrastructure - Virtual Server (Dedicated); Tailored Infrastructure - Virtual Server (Dedicated); (each a “Compute” service) a compatible hypervisor installed on your servers. Details of compatible hypervisors are set out in the Hybrid Disaster Recovery User Guide; depending on the size of your primary environment, at least one clear server in your primary environment onto which you can install the Virtual Server Agent for VMware, and at least one clear server in your recovery environment onto which you’ll install both the Virtual Server Agent and the Media Agent software. For further information on the space needed for the Virtual Server Agent and Media Agent, please refer to the Hybrid Disaster Recovery User Guide; and enough storage in your recovery environment. If you cancel your Compute service, your corresponding Hybrid Disaster Recovery service will also be cancelled. Invoking failover If a disaster occurs and you have an active Hybrid Disaster Recovery service, you will be responsible for invoking the fail over and restoration of your services within the Services