Operation Guide Quality DoT good (quality of standard, exceptional not qualified some expression, , poor basic service knowledge, skills, quality customer knowledge & English, bad but quality & can customer not operating service and information, custom customer hygiene still communicate service and hygiene, service, no minimal in English, knowledge, care, tour guide uniform, uniform basic hygiene uniform and training, Uniform & and quality of name badge presentation) service Tours safety and guides have guides completed a all personnel security, tours no safety trained in aid trained, new and security old first aid as equipment, first aid training and equipment, training, no equipment, well as kits and first aid not operating carry a first risk equipment, basic first aid search and aid kit on management training no first aid knowledge rescue, up tours, up to system in kit to date date place equipment equipment Communication reliable reliable telephone + (telephone, email, unreliable reliable reliable telephone + email + not operating telephone telephone telephone and email + internet) internet reception reception email internet access access 24H regularly Booking system (reservation book or reservation by memory green book or reservation software, accuracy not operating in a book on excel only diary software of booking , quality of information, occupancy ratio) Accounting system (income book, proper detailed expenses book, no receipts income and not operating book MYOB receipts & invoices, accounting sometime expense keeping recorded monthly profit, accuracy of data) Waste Management Integrate in place waste Plan (WMP) and to manage no waste some waste Actively management waste more processes not operating management managing system into effectively activities activities waste the marketing of your etc.) product "eco" Level compared with not operating far away few DoT has met DoT has exceeded has gone from DoT standards standards DoT standards Department of just above standards
Operation Guide Quality (quality of expression, knowledge & information, custom care, tour guide training, Uniform & presentation) not operating not qualified , poor English, bad customer service, no uniform basic service but quality & hygiene still minimal DoT standard, some knowledge, can communicate in English, basic hygiene and quality of service good customer service and hygiene, uniform, exceptional skills, quality customer service and knowledge, uniform and name badge Tours safety and security, tours equipment, first aid kits and first aid training not operating no safety and security training, no equipment, no first aid kit old equipment, basic first aid knowledge guides have completed a aid training and carry a first aid kit on tours, up to date equipment guides trained in first aid as well as search and rescue, up to date equipment all personnel trained, new equipment, risk management system in place Communication (telephone, email, internet) not operating unreliable telephone reception reliable telephone reception reliable telephone and email reliable telephone + email + internet access regularly reliable telephone + email + internet access 24H Booking system (reservation book or reservation software, accuracy of booking , quality of information, occupancy ratio) not operating by memory only in a book green book or diary on excel reservation software Accounting system (income book, expenses book, receipts & invoices, monthly profit, accuracy of data) not operating no accounting receipts sometime proper income and expense recorded detailed book keeping MYOB Waste Management Plan (WMP) and processes not operating no waste activities some waste management activities in place to manage waste more effectively etc.) Actively managing waste Integrate waste management system into the marketing of your product "eco" Level compared with Department of not operating far away from DoT standards few DoT standards has met DoT standards has gone just above has exceeded DoT standards