expectations Councils 7.4c Provide the community Provider Community, Contracted Service with responsive customer Leader Providers service 7.4d Maintain a high quality Provider Unions, Neighbouring Councils workforce that is committed Leader to delivering on our communities' and Council's vision and goals 7.4e Support the community Provider Community, Contracted Service and the organisation through Leader Providers improved IT services that meet community needs Community indicator Measure Source Additional support to Increasing number of Newcastle City Council Grant Register achieve community community grants applied outcomes by seeking for by Council targeted grant funding Informing residents about Increased satisfaction with Newcastle City Council Council activities informing residents about Community Survey Council activities Opportunities for genuine Increased satisfaction with Newcastle City Council community engagement involvement in decision Community Survey making Quality of service provided Increased satisfaction with Newcastle City Council to ratepayers standards of services Community Survey provided to ratepayers Effective and efficient IT Total number of completed Newcastle City Council services IT Service Requests Overall Council performance Increased satisfaction with Newcastle City Council Council’s overall Community Survey performance Our supporting Strategies and Plans Open and Transparent Governance Strategy 2017 Asset Management Strategy 2018-2027 Community Engagement Framework 2013-2018 Information and Communication Technology Strategic Plan 2018 - 2020 (ICT Strategic Plan) Aboriginal Employment Strategy 2013-2017
expectations Councils 7.4c Provide the community with responsive customer service Provider Leader Community, Contracted Service Providers 7.4d Maintain a high quality workforce that is committed to delivering on our communities' and Council's vision and goals Provider Leader Unions, Neighbouring Councils 7.4e Support the community and the organisation through improved IT services that meet community needs Provider Leader Community, Contracted Service Providers Community indicator Measure Source Additional support to achieve community outcomes by seeking targeted grant funding Increasing number of community grants applied for by Council Newcastle City Council Grant Register Informing residents about Council activities Increased satisfaction with informing residents about Council activities Newcastle City Council Community Survey Opportunities for genuine community engagement Increased satisfaction with involvement in decision making Newcastle City Council Community Survey Quality of service provided to ratepayers Increased satisfaction with standards of services provided to ratepayers Newcastle City Council Community Survey Effective and efficient IT services Total number of completed IT Service Requests Newcastle City Council Overall Council performance Increased satisfaction with Council’s overall performance Newcastle City Council Community Survey Our supporting Strategies and Plans Open and Transparent Governance Strategy 2017 Asset Management Strategy 2018-2027 Community Engagement Framework 2013-2018 Information and Communication Technology Strategic Plan 2018 - 2020 (ICT Strategic Plan) Aboriginal Employment Strategy 2013-2017