Table III: This table is used to capture soft benefits and savings, including increased efficiencies and job satisfaction as well as improved customer services and improved, and increased quality when using the a new system. Soft Benefits and Savings with New Solution Measure Documentation / Program Reporting Dollar Amount Improved Productivity Agency Performance [Resources available to perform Measures additional tasks] Quality Improvement Agency Quality Metrics [Reduction in Improved Customer Service Customer Survey [Wait decrease or additional services provided] Compliance Achieved Survey of rules, statutes etc. Increased Job Satisfaction Employee Survey TOTAL SOFT COST SAVINGS: $ TOTAL SOFT BENEFITS: This publication is issued by the Office of Management and Enterprise Services as authorized by Title 62, Section 34. Copies have not been printed but are available through the agency website. This work is licensed under a Creative Attribution-NonCommercial-NoDerivs 3.0 Unported License.
Table III: This table is used to capture soft benefits and savings, including increased efficiencies and job satisfaction as well as improved customer services and improved, and increased quality when using the a new system. Soft Benefits and Savings with New Solution Measure Documentation / Program Reporting Dollar Amount Improved Productivity [Resources available to perform additional tasks] Agency Performance Measures Quality Improvement [Reduction in Agency Quality Metrics Improved Customer Service [Wait decrease or additional services provided] Customer Survey Compliance Achieved Survey of rules, statutes etc. Increased Job Satisfaction Employee Survey TOTAL SOFT COST SAVINGS: $ TOTAL SOFT BENEFITS: This publication is issued by the Office of Management and Enterprise Services as authorized by Title 62, Section 34. Copies have not been printed but are available through the agency website. This work is licensed under a Creative Attribution-NonCommercial-NoDerivs 3.0 Unported License.