2.1.3 Right and needs of Schedule 5 Documents on file demonstrate the self-insured employer has applied its procedures to Claim files injured workers are ensure: Schedule 3 appropriately Items flagged or indicated on the claim form are appropriately actioned in claims/RTW considered. process, e.g. requirements for interpreter etc. Information provided for use in the workplace is in a language and form appropriate for expected to make use of it. 2.1.4 Confidentiality is s185 Documents on file demonstrate the self-insured employer has applied its procedures to files maintained. ensure: Restricted access to files Meeting minutes that are broadly disseminated do not reflect claimant names/identifiers Interviews with injured workers and employees support confidentiality is maintained (i.e. not openly discussed) Information relating to the claims and entitlements of other injured workers is not stored on other workers claims. 2.1.5 Provision of Health s179 Documents on file demonstrate the self-insured employer has applied its procedures to Claim files Practitioner reports to ensure: the worker. Medical /health practitioner reports obtained by the self-insured employer are provided to worker within 7 calendar days. 2.1.6 Provision of s180 Documents on file demonstrate the self-insured employer has applied its procedures to Claim files information ensure: Reg 63 requested under A request for access to a claim file is documented. Section 180 of the A response to the workers request within 45 days RTW Act. Provision of information (hardcopy and electronic records) subject to s180(3) of the RTW Act. Response to request including notification of dispute rights. Response to complaints to the Ombudsman.
2.1.3 Right and needs of injured workers are appropriately considered. Schedule 5 Schedule 3 Documents on file demonstrate the self-insured employer has applied its procedures to ensure: Items flagged or indicated on the claim form are appropriately actioned in claims/RTW process, e.g. requirements for interpreter etc. Information provided for use in the workplace is in a language and form appropriate for expected to make use of it. Claim files 2.1.4 Confidentiality is maintained. s185 Documents on file demonstrate the self-insured employer has applied its procedures to ensure: Restricted access to files Meeting minutes that are broadly disseminated do not reflect claimant names/identifiers Interviews with injured workers and employees support confidentiality is maintained (i.e. not openly discussed) Information relating to the claims and entitlements of other injured workers is not stored on other workers claims. files 2.1.5 Provision of Health Practitioner reports to the worker. s179 Documents on file demonstrate the self-insured employer has applied its procedures to ensure: Medical /health practitioner reports obtained by the self-insured employer are provided to worker within 7 calendar days. Claim files 2.1.6 Provision of information requested under Section 180 of the RTW Act. s180 Reg 63 Documents on file demonstrate the self-insured employer has applied its procedures to ensure: A request for access to a claim file is documented. A response to the workers request within 45 days Provision of information (hardcopy and electronic records) subject to s180(3) of the RTW Act. Response to request including notification of dispute rights. Response to complaints to the Ombudsman. Claim files