and homelessness, money and benefits. Demonstrate an ongoing commitment to the safeguarding of children, young people and vulnerable adults. Knowledge of child development Customer Focus: Delivering high Treats customers with respect and of mental health services. levels of customer satisfaction Gives the customer confidence in and using customer views for Experience of working with what is done/said continuous improvement. people on issues such as Inspires customer’s trust emotional and mental health, Is committed to helping the family and relationships, customers education and discrimination, etc. Takes action to improve Demonstrate the ability to work with difficult/complex situations. Knowledge and experience of using risk and resilience models when working with children and young people. Able to build trusting relationships with service users, enabling them to develop new skills and make their own informed choices. Ability to undertake Universal Communication: using Listens actively Help Assessments, identify interpersonal skills to relate Questions and summarises needs and undertaking confidently with others to appropriate actions. understand and be understood. Shares information Experience of and ability to Writes well assess the needs of children, Delivers information clearly young people and families, Alters approach to suit the including undertaking risk situation assessment. Demonstrate the ability to produce reports, maintain records, statistics and receipts. Experience of providing mental, emotional, health and wellbeing information and advice. Ability to facilitate groups. Knowledge and experience of Team working: Working with Builds relationships developing and maintaining others to deliver added benefits Works collaboratively contacts with other to the team and customers. Behaves fairly agencies/organisations. Supporting others Experience of working in a team and of collaborative work with internal and external colleagues which delivered improved outcomes for children. Demonstrate the ability to work as part of a team.
and homelessness, money and benefits. Demonstrate an ongoing commitment to the safeguarding of children, young people and vulnerable adults. Knowledge of child development and of mental health services. Experience of working with people on issues such as emotional and mental health, family and relationships, education and discrimination, etc. Demonstrate the ability to work with difficult/complex situations. Knowledge and experience of using risk and resilience models when working with children and young people. Able to build trusting relationships with service users, enabling them to develop new skills and make their own informed choices. Customer Focus: Delivering high levels of customer satisfaction and using customer views for continuous improvement. Treats customers with respect Gives the customer confidence in what is done/said Inspires customer’s trust Is committed to helping the customers Takes action to improve Ability to undertake Universal Help Assessments, identify needs and undertaking appropriate actions. Experience of and ability to assess the needs of children, young people and families, including undertaking risk assessment. Demonstrate the ability to produce reports, maintain records, statistics and receipts. Experience of providing mental, emotional, health and wellbeing information and advice. Ability to facilitate groups. Communication: using interpersonal skills to relate confidently with others to understand and be understood. Listens actively Questions and summarises Shares information Writes well Delivers information clearly Alters approach to suit the situation Knowledge and experience of developing and maintaining contacts with other agencies/organisations. Experience of working in a team and of collaborative work with internal and external colleagues which delivered improved outcomes for children. Demonstrate the ability to work as part of a team. Team working: Working with others to deliver added benefits to the team and customers. Builds relationships Works collaboratively Behaves fairly Supporting others