Corporate Objective No 3: To Pursue and Deliver Excellence through Continuous Improvement Report on Board Action Plan Risk Description Current Controls Assurances Action By Whom Comment Risk Score End (Include DATE Date L I S Rate 16. Delays in 3 3 9 Medium Ongoing monitoring of Head of As at 21/10/15 the payroll responding Dedicated Payroll numbers of outstanding Shared number of outstanding to pension queries Liaison Officer and payroll enquiries by Services queries is 177, this has may result in fines Dedicated Payroll team both Pensions and fallen from 213 on from the Pensions in place. Payroll teams. 15/10/15. Regulator. In the short term, Twice-weekly Monthly Update to Pensions have conference calls SMT released a staff between HSCPS and member to deal with SSC Payroll. the backlog. Risk Owner HSC Pension Service Read-only HRPTS Head of Shared to have read only Provision of December Services & Dir. Of access to HRPTS to access to 2015 access went live on Operations deal with minor HRPPTS for 14th October. issues/queries Pensions staff Type of risk: HRPTS/Altair The interface has been Financial, (payroll/pension) Development of an October delayed from the initial Customer/Citizen, interface to be interface between 2015 HRPTS design as this Statutory, implemented following Pensions system resolution of and HRPTS design did not enable cumulative annual data access to historical information. The Provision of November revised change access to 2015 request is due to be Risk Added: legacy payroll data 12.10.2015 for Pensions staff
Corporate Objective No 3: To Pursue and Deliver Excellence through Continuous Improvement Report on Board Action Plan Risk Description (Include DATE Current Risk Score Controls Assurances Action By Whom End Date Comment L I S Rate 16. Delays in payroll responding to pension queries may result in fines from the Pensions Regulator. Risk Owner Head of Shared Services & Dir. Of Operations Type of risk: Financial, Customer/Citizen, Statutory, Risk Added: 12.10.2015 3 3 9 Medium Dedicated Payroll Liaison Officer and Dedicated Payroll team in place. Twice-weekly conference calls between HSCPS and SSC Payroll. HSC Pension Service to have read only access to HRPTS to deal with minor issues/queries HRPTS/Altair (payroll/pension) interface to be implemented following resolution of cumulative annual data Ongoing monitoring of numbers of outstanding payroll enquiries by both Pensions and Payroll teams. Monthly Update to SMT Provision of access to HRPPTS for Pensions staff Development of an interface between Pensions system and HRPTS Provision of access to legacy payroll data for Pensions staff Head of Shared Services December 2015 October 2015 November 2015 As at 21/10/15 the number of outstanding queries is 177, this has fallen from 213 on 15/10/15. In the short term, Pensions have released a staff member to deal with the backlog. Read-only HRPTS access went live on 14th October. The interface has been delayed from the initial HRPTS design as this design did not enable access to historical information. The revised change request is due to be