Diversity and high-risk 1.15 groups Safe environment for the Safe environment 1.29, 1.30 delivery of care Partnering with Partnering with patients in Healthcare rights and 2.4, 2.5 their own care informed consent Consumers Sharing decisions and 2.6, 2.7 planning care Medication Documentation of patient Medication reconciliation 4.5, 4.6 information Adverse drug reactions 4.7 Safety Comprehensive Developing the Screening of risk 5.10 comprehensive care plan Clinical assessment 5.11 Care Developing the 5.13 comprehensive care plan Delivering comprehensive Using the comprehensive 5.14 care care plan Minimising patient harm Predicting, preventing and 5.31, 5.32 managing self-harm and suicide Predicting, preventing and 5.33, 5.34 managing aggression and violence Minimising restrictive 5.35 practices: restraint Minimising restrictive 5.36 practices: seclusion Communicating Communication at clinical Clinical handover 6.8 handover for safety Communication of critical Communicating critical 6.9, 6.10 information information Recognising Detecting and recognising Recognising acute 8.5, 8.6 acute deterioration, and deterioration and Responding escalating care to Acute Responding to acute Responding to deterioration 8.12 Deterioration deterioration Appendix A summarises linked actions in the Standards that have been highlighted throughout the text as critical for supporting implementation of the suggested strategies. Language This user guide uses the term with mental health issues’. In contemporary, ‘person recovery-oriented mental health services the term is no longer used. The ‘patient’ term also reflects the fact that people accessing health care services may experience mental health issues in the absence of a diagnosed mental illness. Where the terms and illness’ are used in quoted resources, these terms are ‘consumer’ ‘mental retained. Other terms have specific meanings in mental health discourses. These are defined below. Recovery
Diversity and high-risk groups 1.15 Safe environment for the delivery of care Safe environment 1.29, 1.30 Partnering with Consumers Partnering with patients in their own care Healthcare rights and informed consent 2.4, 2.5 Sharing decisions and planning care 2.6, 2.7 Medication Safety Documentation of patient information Medication reconciliation 4.5, 4.6 Adverse drug reactions 4.7 Comprehensive Care Developing the comprehensive care plan Screening of risk 5.10 Clinical assessment 5.11 Developing the comprehensive care plan 5.13 Delivering comprehensive care Using the comprehensive care plan 5.14 Minimising patient harm Predicting, preventing and managing self-harm and suicide 5.31, 5.32 Predicting, preventing and managing aggression and violence 5.33, 5.34 Minimising restrictive practices: restraint 5.35 Minimising restrictive practices: seclusion 5.36 Communicating for safety Communication at clinical handover Clinical handover 6.8 Communication of critical information Communicating critical information 6.9, 6.10 Recognising and Responding to Acute Deterioration Detecting and recognising acute deterioration, and escalating care Recognising acute deterioration 8.5, 8.6 Responding to acute deterioration Responding to deterioration 8.12 Appendix A summarises linked actions in the Standards that have been highlighted throughout the text as critical for supporting implementation of the suggested strategies. Language This user guide uses the term ‘person with mental health issues’. In contemporary, recovery-oriented mental health services the term ‘patient’ is no longer used. The term also reflects the fact that people accessing health care services may experience mental health issues in the absence of a diagnosed mental illness. Where the terms ‘consumer’ and ‘mental illness’ are used in quoted resources, these terms are retained. Other terms have specific meanings in mental health discourses. These are defined below. Recovery