Select the transaction Order Number. You can call Moneris to check the reason for the message. If the reason is an invalid card number, you will need to call the person to get them to enter the Finish correct number. Before they select to the registration, you will need to change the status Player Payments on the screen from Communications Error to Credit Card Error. If you do not change the status they will get a card transaction has already been created’ error. ‘Credit Communications Error error’ Payment Status, If a credit card payment generates a go on the ‘Communications Moneris web site and generate the transaction report, check if there is a matching transaction in Moneris there might not be. If there is no matching transaction in Moneris, change the – Payment Status Card Error’ Reg Player to and select on the right side of the ‘Credit Payment. Scroll down to the payment details. The credit card number should still be there, Finish select to reprocess the transaction. If this does not work call BSA support.
Select the transaction Order Number. You can call Moneris to check the reason for the message. If the reason is an invalid card number, you will need to call the person to get them to enter the correct number. Before they select to Finish the registration, you will need to change the status on the Player Payments screen from Communications Error to Credit Card Error. If you do not change the status they will get a ‘Credit card transaction has already been created’ error. Communications Error If a credit card payment generates a ‘Communications error’ Payment Status, go on the Moneris web site and generate the transaction report, check if there is a matching transaction in Moneris – there might not be. If there is no matching transaction in Moneris, change the Payment Status to ‘Credit Card Error’ and select Reg on the right side of the Player Payment. Scroll down to the payment details. The credit card number should still be there, select Finish to reprocess the transaction. If this does not work call BSA support.