Water systems now have the option of using approved electronic delivery methods. EPA issued an interpretation of the existing regulations that allows PWSs to use the web and e-mail to reach customers in a more cost-effective manner. EPA’s full memorandum is posted on their website at . You may also review MassDEP’s e-delivery guidance discussed later in this section. Systems serving 10,000 or more people You may include your CCR with bills, if feasible, you may send it as a separate mailer to all postal patrons, or you may electronically deliver it (see below). Sending your CCR to all postal patrons will likely be more effective, and you will reach renters who may not receive water bills directly. Systems that 100,000 or more people must post their CCRs on the internet. Other systems can use this option as a good faith effort. Many local governments have sites where you can post your CCR, even if your system itself does not have a web site. You can also send your CCR link to EPA. They sponsor a national repository of CCRs at: . Systems serving fewer than 10,000 people For community systems serving than 10,000 people, the Massachusetts Governor waived the requirement to mail the CCR to each customer. Systems serving fewer than 10,000 customers may still mail their CCR or take the following steps instead: Publish the full content of the CCR in one or more local newspapers. Include a statement in the newspaper that the CCR will not be mailed but is available upon request, with a phone number to call. May electronically deliver the CCR (see below) Very small systems serving 500 or fewer people do not have to publish the CCR in the newspaper. However, they must notify customers through a mailed, e-mailed, delivered, or posted notice that the CCR is available upon request, with a phone number to call. MassDEP encourages very small systems to find cost-effective ways to work with homeowners’ associations, resident councils, or other community groups to distribute their CCRs each year. A variety of methods may be possible, including newsletters, CCR distribution at meetings, and
Water systems now have the option of using approved electronic delivery methods. EPA issued an interpretation of the existing regulations that allows PWSs to use the web and e-mail to reach customers in a more cost-effective manner. EPA’s full memorandum is posted on their website at . You may also review MassDEP’s e-delivery guidance discussed later in this section. Systems serving 10,000 or more people You may include your CCR with bills, if feasible, you may send it as a separate mailer to all postal patrons, or you may electronically deliver it (see below). Sending your CCR to all postal patrons will likely be more effective, and you will reach renters who may not receive water bills directly. Systems that 100,000 or more people must post their CCRs on the internet. Other systems can use this option as a good faith effort. Many local governments have sites where you can post your CCR, even if your system itself does not have a web site. You can also send your CCR link to EPA. They sponsor a national repository of CCRs at: . Systems serving fewer than 10,000 people For community systems serving than 10,000 people, the Massachusetts Governor waived the requirement to mail the CCR to each customer. Systems serving fewer than 10,000 customers may still mail their CCR or take the following steps instead: Publish the full content of the CCR in one or more local newspapers. Include a statement in the newspaper that the CCR will not be mailed but is available upon request, with a phone number to call. May electronically deliver the CCR (see below) Very small systems serving 500 or fewer people do not have to publish the CCR in the newspaper. However, they must notify customers through a mailed, e-mailed, delivered, or posted notice that the CCR is available upon request, with a phone number to call. MassDEP encourages very small systems to find cost-effective ways to work with homeowners’ associations, resident councils, or other community groups to distribute their CCRs each year. A variety of methods may be possible, including newsletters, CCR distribution at meetings, and