current CSED business processes and procedures to identify strengths and weakness in preparation for the replacement of its child support enforcement case management system (CSES). Offers shall determine how current business practices can be streamlined and improved upon prior to the developing and implementing the new case management system. The scope of the procurement shall encompass the defined services, tasks, and activities described in the Sub below. Tasks ii. Business Offerors shall agree to review and Process Review assess CSED’s business processes and procedures. CSED has completed approximately 100 business flows documenting the majority of functions of CSED. The flows are documented in Microsoft Visio 2010 and examples are attached at Appendix _ iii. Strengths and Offerors shall agree to identify CSED’s Weakness Report business processes and procedures strengths and weaknesses and report to CSED Management. iv. Offerors shall agree to provide Recommendations recommendations for consistency and Report efficiencies to eliminate wasteful activities in CSED Central Office and at each County Office. v. Process Offerors shall agree to develop, Development document and work with CSED to approve processes to reduce cycle time from through the Case Initiation for each Collection of child support County Office. vi. Streamline Offerors shall agree to identify ways to Processes streamline and reduce redundancies in the CSED operational and legal processes. vii. Staffing Offerors shall agree to identify ways to Recommendations maximize staffing resources by identifying ways to streamline and integrate appropriate training to ensure
current CSED business processes and procedures to identify strengths and weakness in preparation for the replacement of its child support enforcement case management system (CSES). Offers shall determine how current business practices can be streamlined and improved upon prior to the developing and implementing the new case management system. The scope of the procurement shall encompass the defined services, tasks, and activities described in the Sub Tasks below. ii. Business Process Review Offerors shall agree to review and assess CSED’s business processes and procedures. CSED has completed approximately 100 business flows documenting the majority of functions of CSED. The flows are documented in Microsoft Visio 2010 and examples are attached at Appendix _ iii. Strengths and Weakness Report Offerors shall agree to identify CSED’s business processes and procedures strengths and weaknesses and report to CSED Management. iv. Recommendations Report Offerors shall agree to provide recommendations for consistency and efficiencies to eliminate wasteful activities in CSED Central Office and at each County Office. v. Process Development Offerors shall agree to develop, document and work with CSED to approve processes to reduce cycle time from Case Initiation through the Collection of child support for each County Office. vi. Streamline Processes Offerors shall agree to identify ways to streamline and reduce redundancies in the CSED operational and legal processes. vii. Staffing Recommendations Offerors shall agree to identify ways to maximize staffing resources by identifying ways to streamline and integrate appropriate training to ensure