Embrace usage and retention by Cengage core Excellent presentation following strategies: competencies hold first class in-service at start skills and values of each term help learning consultants create Interpersonal with Excellent solutions beneficial to customer ability to work with large technological and to HE. range of academics skills Organised and flexible Time problem solver management skills Build rapport Adoptions of Provide information so digital products, that others are able to usage and make accurate increase retention decisions Attentive and active listening Training 15% learning consultants to Provide strong guidance Highly become proficient in the for staff developed demonstration and sale of all training skills digital product. Effectively coach and foster an environment of Learning As required, assist in running continuous improvement consultants’ training sessions at national by positive role knowledge sales meetings on key modelling and Cengage digital products. collaboration Confidence in dealing with Provide customer training and groups Ability to identify support to drive usage post training needs and sale for key adoptions and as Interpersonal deliver appropriate required. savvy training and support Develop and monitor progress of Embraces Confidence in sales training and checking core Cengage presenting to a diverse competencies and accreditation values audience process with learning consultants. Continuous Excellent presentation improvement skills Product 5% Maintain close ties with various Product knowledge and Leading Development digital product teams in the US ability to build market change - regarding new innovations, knowledge strategic and keep current on new product technologies in development High level of technology differentiation for each of the major market skills segments. Product Create new and original knowledge Work with US digital project ideas managers and ensure Attentive Cengage is included in any Excellent listening skills discussions on the communication skills, development of new verbal and written Excellent technology. technological Develop proactive skills Assist with product working relationships development, feedback and Excellent input. Strong organisational communication and project skills management skills Strategic thinking
usage and retention by following strategies: hold first class in-service at start of each term help learning consultants create solutions beneficial to customer and to HE. Excellent presentation skills Interpersonal with ability to work with large range of academics Organised and flexible problem solver Build rapport Provide information so that others are able to make accurate decisions Attentive and active listening Embrace Cengage core competencies and values Excellent technological skills Time management skills Adoptions of digital products, usage and increase retention Training 15% learning consultants to become proficient in the demonstration and sale of all digital product. As required, assist in running training sessions at national sales meetings on key Cengage digital products. Provide customer training and support to drive usage post sale for key adoptions and as required. Develop and monitor progress of sales training and checking core competencies and accreditation process with learning consultants. Provide strong guidance for staff Effectively coach and foster an environment of continuous improvement by positive role modelling and collaboration Ability to identify training needs and deliver appropriate training and support Confidence in presenting to a diverse audience Excellent presentation skills Highly developed training skills Learning consultants’ knowledge Confidence in dealing with groups Interpersonal savvy Embraces Cengage values Continuous improvement Product Development 5% Maintain close ties with various digital product teams in the US regarding new innovations, and keep current on new technologies in development for each of the major market segments. Work with US digital project managers and ensure Cengage is included in any discussions on the development of new technology. Assist with product development, feedback and input. Product knowledge and ability to build market knowledge High level of technology skills Create new and original ideas Excellent communication skills, verbal and written Develop proactive working relationships Strong organisational and project management skills Leading change - strategic product differentiation Product knowledge Attentive listening skills Excellent technological skills Excellent communication skills Strategic thinking