immediately and then route the document to IPC for scanning. For more information on Reference: handling incoming mail, see M21-1, Part III, Subpart ii, 1.B.2. For more information on handling a misfiled electronic Reference: document, see M21-1, Part III, Subpart ii, 4.G.2.f. d. Handling If a misfiled document belongs to a restricted paper claims folder, then Misfiled Documents the claims processor must contact the authorized personnel who That Belong to handles sensitive or restricted claims folders, and Sensitive the authorized personnel should take action to handle the misfiled Claims Folders document as appropriate. For more information on handling a paper claims folder at a Reference: Restricted Access Claims Center (RACC), see M21-1, Part III, Subpart ii, 4.A.4. e. Handling Pension Management Centers (PMCs) and some Veterans Service Centers Paper Claims (VSCs) digitized claims folders and uploaded them into an eFolder prior to Folders That the use of scanning vendors. Have Been Digitized and For more information on the disposition of documents scanned Reference: Uploaded to the into an approved electronic system of records such as Virtual VA, see M21-1, eFolder Part V, Subpart iv, 2.4. 2. Maintenance for eFolders
immediately and then route the document to IPC for scanning. Reference: For more information on handling incoming mail, see M21-1, Part III, Subpart ii, 1.B.2. Reference: For more information on handling a misfiled electronic document, see M21-1, Part III, Subpart ii, 4.G.2.f. d. Handling Misfiled Documents That Belong to Sensitive Claims Folders If a misfiled document belongs to a restricted paper claims folder, then the claims processor must contact the authorized personnel who handles sensitive or restricted claims folders, and the authorized personnel should take action to handle the misfiled document as appropriate. Reference: For more information on handling a paper claims folder at a Restricted Access Claims Center (RACC), see M21-1, Part III, Subpart ii, 4.A.4. e. Handling Paper Claims Folders That Have Been Digitized and Uploaded to the eFolder Pension Management Centers (PMCs) and some Veterans Service Centers (VSCs) digitized claims folders and uploaded them into an eFolder prior to the use of scanning vendors. Reference: For more information on the disposition of documents scanned into an approved electronic system of records such as Virtual VA, see M21-1, Part V, Subpart iv, 2.4. 2. Maintenance for eFolders