Entry Emergency action planning Broker services Access services Follow up Evaluation point If emergency circumstances exist then Emergency respite services are The is provided with all Gather additional data required to commence Assess the effectiveness of the service. Carers commence following emergency secured on behalf of the carer. details required to access the Carer Support Planning (if the carer does not have can procedures immediately. services. an Action Plan). access Registration the Carers registration is compelted as soon as practical service calling Action Plan the Gateway A support plan is developed and regularly reviewed 1800 to access services. Number. Other service delivery Delivery of preventative services as outlined in a carers Action Plan Service/Resource Description The Carer Gateway regional delivery partners determine if replacement care is required urgently, and if necessary should stop normal Carer Support Planning processes to commence emergency processes. Where the Emergency action planning carer is not known to the Carer Gateway regional delivery partner, basic information is gathered at this time. Broker services Using the Carer Gateway regional delivery partner’s network of provider organisations, support are brokered on behalf of the carer. Once brokered the carer will be supplied with details of the supports that have been arranged. Access services Where a carer was not known to the Carer Gateway regional delivery partner, the information required to complete the carer record is gathered (one week following event) to ensure that all details are captured in the Follow up case of another emergency event. A needs assessment will be undertaken to determine additional services which may need to be put in place for the carer. Carers with no Action Plan are followed up so Carer Support Planning can be undertaken at an appropriate time. Other processes A sample of carers accessing the Service, will be asked to participate in an outcomes measurement survey to determine the level of satisfaction and the impact on a carer’s wellbeing (as a result of accessing the Service). Evaluation
Entry point Carers can access the service calling the Gateway 1800 Number. Emergency action planning If emergency circumstances exist then commence following emergency procedures immediately. Broker services Emergency respite services are secured on behalf of the carer. Access services The is provided with all details required to access the services. Follow up Gather additional data required to commence Carer Support Planning (if the carer does not have an Action Plan). Evaluation Assess the effectiveness of the service. Registration Carers registration is compelted as soon as practical Action Plan A support plan is developed and regularly reviewed to access services. Other service delivery Delivery of preventative services as outlined in a carers Action Plan Service/Resource Description Emergency action planning The Carer Gateway regional delivery partners determine if replacement care is required urgently, and if necessary should stop normal Carer Support Planning processes to commence emergency processes. Where the carer is not known to the Carer Gateway regional delivery partner, basic information is gathered at this time. Broker services Using the Carer Gateway regional delivery partner’s network of provider organisations, support are brokered on behalf of the carer. Access services Once brokered the carer will be supplied with details of the supports that have been arranged. Follow up Where a carer was not known to the Carer Gateway regional delivery partner, the information required to complete the carer record is gathered (one week following event) to ensure that all details are captured in the case of another emergency event. A needs assessment will be undertaken to determine additional services which may need to be put in place for the carer. Other processes Carers with no Action Plan are followed up so Carer Support Planning can be undertaken at an appropriate time. Evaluation A sample of carers accessing the Service, will be asked to participate in an outcomes measurement survey to determine the level of satisfaction and the impact on a carer’s wellbeing (as a result of accessing the Service).