Introduction to Each Other Product Distribution Sprint (or Vendor Company) The Sprint Campus (if applicable) Sprint Values Telecommunications Relay Service Sprint Corp Overview What is Relay? History of Sprint Corporation Relay Agent Training Local Telecommunications Relay - Connect to Your Future Video Wireless Observation Guidelines How a Call Reaches Sprint Relay Connecting to The Role of a Relay Agent Sprint IP user connects to Agent but wants Relay Connecting to Customer Service 711 Sprint IP Two Line VCO Dedicated Toll-Free Numbers Fed IP Relay Equipment Fed IP call processing TTY Fed IP Relay Reporting TTY Basics Fed IP Relay variations TTY Etiquette Sprint/Fed IP International Calling Closing a Conversation Sprint/Fed IP Variations Responsibility Sprint/Fed IP Fast Busy Call Set Up Sprint/Fed IP 2-Line VCO Call Closing Sprint/Fed IP Conversation Lag Time TTY to Voice Closing a Conversation Sprint/Fed IP Interrupts Operator Role Closure Voice Mail Greeting Operator Close Protocol Guide: Cellular & Wireless Phones Disallowed Calls Video Relay Service Glossary of Abbreviations & Terms Devices & Pagers TTY Practice Session TTY Public Payphone Auto-Corrected Abbreviations Sprint National Relay Standard Abbreviations Sprint International Typing Variations Inbound international calling Internet Characters Sprint International Variations Non-Baudot Supported Characters Non-Standard TTY Verbatim - Style Outbound International calling Contraction Spelling Transfer Menu Punctuation Reseller call processing Agent/Operator Role CapTel SKSK Relay-CapTel Background Noises while TTY user is Typing CapTel-Relay Typing Monetary Units CapTel Transfers 711 Dedicated State CapTel Transfer TTY Garble During Typing Alternate Languages XXX to Correct Typing Error Spanish Language Customer Service Communication Devices Relay Caller ID Data Transmission Speed True Caller ID Turbo Code Per Call Turbo Code Interrupt Per Line Enhanced Turbo Dial Thru - (ETurbo) Permanent Call Blocking Disable Code Mode Caller ID Blocking - True Caller ID American Standard Code Information Connecting Variations Interchange (ASCII) Misdialed Phrase Interrupts Dialed 711 Instead of 911 Sprint IP - Internet Relay 711 Spanish Sprint IP call processing Request for Relay Numbers Internet Relay variations Cellular/Wireless problem reaching 711 is optional 611/811 (LEC Service Access) ‘GA’ Sprint IP Standard Svc Explanation 700
Introduction to Each Other Sprint (or Vendor Company) Sprint Values Sprint Corp Overview History of Sprint Corporation Local Telecommunications Wireless Product Distribution The Sprint Campus (if applicable) Telecommunications Relay Service What is Relay? Relay Agent Training Relay - Connect to Your Future Video Observation Guidelines How a Call Reaches Sprint Relay Connecting to Relay The Role of a Relay Agent Connecting to 711 Dedicated Toll-Free Numbers Equipment TTY TTY Basics TTY Etiquette Closing a Conversation Responsibility Call Set Up Call Closing TTY to Voice Closing a Conversation Operator Role Closure Operator Close Protocol Guide: Disallowed Calls Glossary of Abbreviations & Terms TTY Practice Session Auto-Corrected Abbreviations Standard Abbreviations Typing Variations Internet Characters Non-Baudot Supported Characters Verbatim - Style Contraction Spelling Punctuation Agent/Operator Role SKSK Background Noises while TTY user is Typing Typing Monetary Units 711 TTY Garble During Typing XXX to Correct Typing Error Communication Devices Data Transmission Speed Turbo Code Turbo Code Interrupt Enhanced Turbo Dial Thru - (ETurbo) Disable Code Mode American Standard Code Information Interchange (ASCII) Interrupts Sprint IP - Internet Relay Sprint IP call processing Internet Relay variations ‘GA’ is optional Sprint IP Standard Svc Explanation Sprint IP user connects to Agent but wants Customer Service Sprint IP Two Line VCO Fed IP Relay Fed IP call processing Fed IP Relay Reporting Fed IP Relay variations Sprint/Fed IP International Calling Sprint/Fed IP Variations Sprint/Fed IP Fast Busy Sprint/Fed IP 2-Line VCO Sprint/Fed IP Conversation Lag Time Sprint/Fed IP Interrupts Voice Mail Greeting Cellular & Wireless Phones Video Relay Service Devices & Pagers TTY Public Payphone Sprint National Relay Sprint International Inbound international calling Sprint International Variations Non-Standard TTY Outbound International calling Transfer Menu Reseller call processing CapTel Relay-CapTel CapTel-Relay CapTel Transfers Dedicated State CapTel Transfer Alternate Languages Spanish Language Customer Service Relay Caller ID True Caller ID Per Call Per Line Permanent Call Blocking Caller ID Blocking - True Caller ID Connecting Variations Misdialed Phrase Dialed 711 Instead of 911 711 Spanish Request for Relay Numbers Cellular/Wireless problem reaching 711 611/811 (LEC Service Access) 700