MONITORING AND EVALUATION BALANCED SCORECARD FINANCIAL PERSPECTIVE CUSTOMER PERSPECTIVE ORGANISATIONAL (INTERNAL INNOVATION AND LEARNING BUSINESS PERSPECTIVE) PERSPECTIVE Explain how your organization plans to Explain how your organisation plans to Explain which policies, legislation, Explain how your organisation will keep monitor compliance with financial get feedback from customers and ensure procedures and guidelines your pace with the latest developments and requirements as stipulated in the that they are satisfied with the services organisation will be adhering to demand for service thus ensuring TPA/Written Contract with the DSD. provided? ensuring excellence in provision of adaptation to change and services improvements?
MONITORING AND EVALUATION BALANCED SCORECARD FINANCIAL PERSPECTIVE CUSTOMER PERSPECTIVE ORGANISATIONAL (INTERNAL BUSINESS PERSPECTIVE) INNOVATION AND LEARNING PERSPECTIVE Explain how your organization plans to monitor compliance with financial requirements as stipulated in the TPA/Written Contract with the DSD. Explain how your organisation plans to get feedback from customers and ensure that they are satisfied with the services provided? Explain which policies, legislation, procedures and guidelines your organisation will be adhering to ensuring excellence in provision of services Explain how your organisation will keep pace with the latest developments and demand for service thus ensuring adaptation to change and improvements?