Excludes Public Holidays Please see Incident above table Fix Times in Standard Standard: Service Performance & Support 24/7/365 Helpdesk Standard: Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Practices, other supplier) relating to the provision and/or receipt of the product or service Infrastructure This dependencies: service is dependent on the customer having a server. Service dependencies None Local Personnel None dependencies Pricing Approach Standard Price (£’s) Unit Price (£’s); £925.00 per device per annum (For servers with an internal backup device) alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution). Description of Variant Service (as of Variant Service elaborated in Annex A of Schedule 4.1 (Supplier Solution) Service Variant description 1: Unit (£’s); £395.00 per device per Business Server Support Service annum (For servers without an internal backup device) Service Variant description 2: Unit Price (£’s); Not Applicable Unit of charge (e.g. per practice, per device, per patient etc.);
Excludes Public Holidays Incident Fix Times Standard: Please see above table in Standard Service Performance & Support Helpdesk Standard: 24/7/365 Dependencies Detail all dependencies on 3rd parties (e.g. Call Off Ordering Practices, other supplier) relating to the provision and/or receipt of the product or service Infrastructure dependencies: This service is dependent on the customer having a server. Service dependencies None Local Personnel dependencies None Pricing Approach Standard Price (£’s) £925.00 per device per annum (For servers with an internal backup device) Unit Price (£’s); alternative prices are available for variant levels of service, these must be elaborated below. These variant services must be consistent with those identified within Annex A of Schedule 4.1 (Supplier Solution). Description of Variant Service (as elaborated in Annex A of Schedule 4.1 (Supplier Solution) of Variant Service Service Variant description 1: Business Server Support Service (For servers without an internal backup device) Unit (£’s); £395.00 per device per annum Service Variant description 2: Not Applicable Unit Price (£’s); Unit of charge (e.g. per practice, per device, per patient etc.);