Production Converting raw materials into Suitable, detailed and well planned finished products of a production system standard Regular quality control Only high quality products and services are produced Timeous deliveries Regular maintenance of machinery Public relations Promote a positive business Building a favourable positive Deliver quality goods and services Generous CSI program - support community initiatives Regular releases Conscious effort to retain existing customers and attract new customers Administration Acquiring, collecting, processing, Timeous posting of debtor’s making available and safekeeping of statements information Reliable database of suppliers and Management decisions are based on employees accurate, relevant information Effective use of technology Timeous provision of information to management Effective safe keeping of information Human Process of recruiting the suitable Continuous training program Resources (HR) candidate(s) for a job, selection of Recruit qualified employees the best available candidate, Fair selection process placement of a candidate in a Good relationships with suitable post. employees Low rate of staff turnover Marketing Making the public aware of what is Effective product development available Effective packaging Bring goods within the reach of the Good pricing strategy consumer Suitable distribution strategy Sufficient customers Customers are to the brand/service 2.4 Outline the quality indicators [success / failure] of each business function QUALITY INDICATORS SUCCESS FAILURE
Production Converting raw materials into finished products of a standard Suitable, detailed and well planned production system Regular quality control Only high quality products and services are produced Timeous deliveries Regular maintenance of machinery Public relations Promote a positive business Building a favourable positive Deliver quality goods and services Generous CSI program - support community initiatives Regular releases Conscious effort to retain existing customers and attract new customers Administration Acquiring, collecting, processing, making available and safekeeping of information Management decisions are based on accurate, relevant information Timeous posting of debtor’s statements Reliable database of suppliers and employees Effective use of technology Timeous provision of information to management Effective safe keeping of information Human Resources (HR) Process of recruiting the suitable candidate(s) for a job, selection of the best available candidate, placement of a candidate in a suitable post. Continuous training program Recruit qualified employees Fair selection process Good relationships with employees Low rate of staff turnover Marketing Making the public aware of what is available Bring goods within the reach of the consumer Effective product development Effective packaging Good pricing strategy Suitable distribution strategy Sufficient customers Customers are to the brand/service 2.4 Outline the quality indicators [success / failure] of each business function QUALITY INDICATORS SUCCESS FAILURE