Year Response Top Target PI Against End Qtr 1 Qtr 2 Qtr 3 Qtr 4 Trend Repairs Quartile 2017/18 Target 2016/17 G Repair Jobs Completed by NA NA 99% 99.35% 99.62% 99.69% 99.74% Appointment A Response Repair NA 99.66% 99% 97.96% 98.98% 98.09% 97.65% Appointments Kept R Response Repairs NA 96.38% 98% 97.69% 98.35% 96.51% 93.99% Completed Right First Visit G Emergency, repairs 100% NA 100% 100% 100% 100% 100% completed within target. G Satisfaction with Repair 99% 88.71% 96% 98.69% 99.52% 99.44% 99.44% Carried Out Year Top Target PI Against Gas Servicing End Qtr 1 Qtr 2 Qtr 3 Qtr 4 Trend Quartile 2017/18 Target 2016/17 R with a valid gas safety 100% 100% 100% 99.94% 99.97% 100% 99.23% certificate
Response Repairs Year End 2016/17 Top Quartile Target 2017/18 Qtr 1 Qtr 2 Qtr 3 Qtr 4 PI Against Target Trend Repair Jobs Completed by Appointment NA NA 99% 99.35% 99.62% 99.69% 99.74% G Response Repair Appointments Kept NA 99.66% 99% 97.96% 98.98% 98.09% 97.65% A Response Repairs Completed Right First Visit NA 96.38% 98% 97.69% 98.35% 96.51% 93.99% R Emergency, repairs completed within target. 100% NA 100% 100% 100% 100% 100% G Satisfaction with Repair Carried Out 99% 88.71% 96% 98.69% 99.52% 99.44% 99.44% G Gas Servicing Year End 2016/17 Top Quartile Target 2017/18 Qtr 1 Qtr 2 Qtr 3 Qtr 4 PI Against Target Trend with a valid gas safety certificate 100% 100% 100% 99.94% 99.97% 100% 99.23% R