passed the message on to another member of staff, but nobody seems to know anything about it. In the box below, jot down: How do you think Harry’s mum feels? What can you say to Harry’s mum? What can you do to make her think that it won’t happen again? Who should you talk to in the early years setting about this incident? Answer Harry’s mum probably thinks that the setting is either not very well organised or that the member of staff she spoke to earlier couldn’t be bothered to pass the information on. She may feel that she is being ignored and that the needs of her child are not being met. Speak to her and apologise for the oversight and explain that you understand the importance of good communication and that information of this kind is usually passed on promptly. You could explain that everyone now carries a notebook to jot down messages (shows parents that you value what they are saying and helps to pass it on accurately). You should let the manager know. How did you do? Sometimes you may be asked to write to a parent, messages need to be clear, accurate and legible. If spelling is a problem use a dictionary. Check with your manager or another member of staff as there may be a policy that all written communication is signed by the manager before it is sent out. Activity 7 Look at the two letters, they both say the same thing, but in a different way, which letter would you prefer to receive A or B?
passed the message on to another member of staff, but nobody seems to know anything about it. In the box below, jot down: How do you think Harry’s mum feels? What can you say to Harry’s mum? What can you do to make her think that it won’t happen again? Who should you talk to in the early years setting about this incident? Answer Harry’s mum probably thinks that the setting is either not very well organised or that the member of staff she spoke to earlier couldn’t be bothered to pass the information on. She may feel that she is being ignored and that the needs of her child are not being met. Speak to her and apologise for the oversight and explain that you understand the importance of good communication and that information of this kind is usually passed on promptly. You could explain that everyone now carries a notebook to jot down messages (shows parents that you value what they are saying and helps to pass it on accurately). You should let the manager know. How did you do? Sometimes you may be asked to write to a parent, messages need to be clear, accurate and legible. If spelling is a problem use a dictionary. Check with your manager or another member of staff as there may be a policy that all written communication is signed by the manager before it is sent out. Activity 7 Look at the two letters, they both say the same thing, but in a different way, which letter would you prefer to receive A or B?