10. Action Plan 2017-21 Actions to Deliver the BSO Customer Relationship Strategy 2017-21 Action Lead Year One Year Two Year Three Year Four Responsibility (2017-18) (2018-19) (2019-20) (2020-21) Senior Communication Monitor and review Monitor and review Monitor and review Create a BSO Communication Management Strategy agreed by Strategy. Team BSO Board – by Director of HR&CS/ Head of Leadership Centre Deliver BSO Communications Appoint Monitor and review Monitor and review Monitor and review Communication Lead (responsible Communications Strategy to Director of Manager on 18 CCP) month pilot basis Create a BSO Communications Develop BSO Monitor and review Monitor and review Monitor and review Lead as part of ‘brand’. ‘brand’ implementation of Communication Strategy Issue meaningful Directors of CCP Issue Service Level Monitor and review Monitor and review Monitor and review Service Level and Finance Agreements (SLAs) Agreements (SLAs) for forthcoming year to customers in line to customers by with planning and beginning of audit cycles. financial year. Action Lead Year One Year Two Year Three Year Four Responsibility (2017-18) (2018-19) (2019-20) (2020-21) Align costs for Director of Have reached Monitor and review Monitor and review Monitor and review SLAs in a fair and Finance agreement
10. Action Plan 2017-21 Actions to Deliver the BSO Customer Relationship Strategy 2017-21 Action Lead Responsibility Year One (2017-18) Year Two (2018-19) Year Three (2019-20) Year Four (2020-21) Create a BSO Communication Strategy. Senior Management Team – by Director of HR&CS/ Head of Leadership Centre Communication Strategy agreed by BSO Board Monitor and review Monitor and review Monitor and review Deliver BSO Communication Strategy Communications Lead (responsible to Director of CCP) Appoint Communications Manager on 18 month pilot basis Monitor and review Monitor and review Monitor and review Create a BSO ‘brand’. Communications Lead Develop BSO ‘brand’ as part of implementation of Communication Strategy Monitor and review Monitor and review Monitor and review Issue meaningful Service Level Agreements (SLAs) to customers in line with planning and audit cycles. Directors of CCP and Finance Issue Service Level Agreements (SLAs) for forthcoming year to customers by beginning of financial year. Monitor and review Monitor and review Monitor and review Action Lead Responsibility Year One (2017-18) Year Two (2018-19) Year Three (2019-20) Year Four (2020-21) Align costs for SLAs in a fair and Director of Finance Have reached agreement Monitor and review Monitor and review Monitor and review