Demonstrated ability to operate the host enterprise computerised front office reservation and financial systems Demonstrated ability to and reconcile daily room status Demonstrated ability to generate and disseminate nominated internal management and operational reports. Context of Assessment This unit may be assessed on or off the job: Assessment should include practical demonstration either in the workplace or through a simulation activity, supported by a of methods to assess underpinning knowledge Assessment must relate to the individual’s work area or area of responsibility Actual or simulated workplace application of front office and night auditing protocols. Resource Implications Training and assessment to include access to a real or simulated workplace, but must include the use of actual front office reservation and financial systems, source documents and guest accounts, trading data, simulated discrepancies and variances with documentation, balances and room status representations; and access to workplace standards, procedures, policies, guidelines, tools and equipment. Assessment Methods The following methods may be used to assess competency for this unit: Case studies Observation of practical candidate performance Oral and written questions Portfolio evidence Problem solving Role plays
Demonstrated ability to operate the host enterprise computerised front office reservation and financial systems Demonstrated ability to and reconcile daily room status Demonstrated ability to generate and disseminate nominated internal management and operational reports. Context of Assessment This unit may be assessed on or off the job: Assessment should include practical demonstration either in the workplace or through a simulation activity, supported by a of methods to assess underpinning knowledge Assessment must relate to the individual’s work area or area of responsibility Actual or simulated workplace application of front office and night auditing protocols. Resource Implications Training and assessment to include access to a real or simulated workplace, but must include the use of actual front office reservation and financial systems, source documents and guest accounts, trading data, simulated discrepancies and variances with documentation, balances and room status representations; and access to workplace standards, procedures, policies, guidelines, tools and equipment. Assessment Methods The following methods may be used to assess competency for this unit: Case studies Observation of practical candidate performance Oral and written questions Portfolio evidence Problem solving Role plays