602.2 Accessibility and Supported Compatibility Features. Documentation shall list and explain how to use the accessibility and compatibility features required by Chapters 4 and 5. Documentation shall include accessibility features that are built-in and accessibility features that provide compatibility with assistive technology. 602.3 Electronic Support Supported Documentation. Documentation in electronic format, including self-service support, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1). 602.4 Alternate Formats for Supported Support Documentation. Where support documentation is only provided in non-electronic formats, alternate formats usable by individuals with disabilities shall be provided upon request. 603 Support Services 603.1 General. ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603. Criteria Supporting Feature Remarks and Explanations 603.2 Information on Accessibility Supported and Compatibility Features. ICT support services shall include information on the accessibility and compatibility features required by 602.2. 603.3 Accommodation of Supported Support Communication Needs. services shall be provided directly to the user or through a referral to a point of contact. Such ICT support
602.2 Accessibility and Compatibility Features. Documentation shall list and explain how to use the accessibility and compatibility features required by Chapters 4 and 5. Documentation shall include accessibility features that are built-in and accessibility features that provide compatibility with assistive technology. Supported 602.3 Electronic Support Documentation. Documentation in electronic format, including self-service support, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1). Supported 602.4 Alternate Formats for Support Documentation. Where support documentation is only provided in non-electronic formats, alternate formats usable by individuals with disabilities shall be provided upon request. Supported 603 Support Services 603.1 General. ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603. Criteria Supporting Feature Remarks and Explanations 603.2 Information on Accessibility and Compatibility Features. ICT support services shall include information on the accessibility and compatibility features required by 602.2. Supported 603.3 Accommodation of Communication Needs. Support services shall be provided directly to the user or through a referral to a point of contact. Such ICT support Supported