(also below). Managing student expectations. Some excellent individuals Coordination Make better use of our Time to train staff and Academic Support resources create effective teams. Improve comms. Experienced Timetable Some inexperienced Get the new teams Time to train staff and Organisation and (but retiring) & new teams. working effectively. create effective teams. Management Improve comms. Both the computer Unreliable ICT Improve reliability of ICT Obtaining swift response Learning Resources ‘A&F’ labs have been upgraded resources in the past. resources from the IT help desk. over the summer Properly solving problems rather than fixes’ that fail ‘quick again. Some inexperienced Get the new teams Time to train staff, allow Personal Development staff. working effectively. them to benefit from other training opportunities and create effective teams. Some well received area Some poorly Support or replace staff Time to train staff and Reflection on BUS data performing units. on poorly performing share good practice units. Reasonable results but Speed of feedback or Improve comms, bring all Other including level 6 – difficult to align to courses awareness of support nearer to best Student Satisfaction due to multiple reports in some groups Survey results Law Head of Department Reflection on Course NSS action plans. –
(also below). Managing student expectations. Academic Support Some excellent individuals Coordination Make better use of our resources Time to train staff and create effective teams. Improve comms. Organisation and Management Experienced Timetable (but retiring) Some inexperienced & new teams. Get the new teams working effectively. Time to train staff and create effective teams. Improve comms. Learning Resources Both the ‘A&F’ computer labs have been upgraded over the summer Unreliable ICT resources in the past. Improve reliability of ICT resources Obtaining swift response from the IT help desk. Properly solving problems rather than ‘quick fixes’ that fail again. Personal Development Some inexperienced staff. Get the new teams working effectively. Time to train staff, allow them to benefit from other training opportunities and create effective teams. Reflection on BUS data Some well received area Some poorly performing units. Support or replace staff on poorly performing units. Time to train staff and share good practice Other – including level 6 Student Satisfaction Survey results Reasonable results but difficult to align to courses due to multiple reports Speed of feedback or awareness of support in some groups Improve comms, bring all nearer to best Law – Head of Department Reflection on Course NSS action plans.