Gap” is used to “Planned hold a customer POP open during a period when the customer is not receiving services IF, ONLY IF, there is a plan in place for the customer to return at a specific point in the future to receive specific services. This is most commonly used when there is a delay before NOTE 1: Detailed documentation of reason the customer can begin for and the service(s) they will receive upon specific services such as return must be documented in training. It is also used Counselor Notes - This code will be closely when a health/medical monitored for signs of inappropriate use. condition, need to provide NOTE 2: A Planned Gap is NOT a care for family member with health/medical condition, or Qualifying Service, however, it DOES a temporary move from the prevent exit while open (which makes it area temporarily prevents similar to a qualifying service). A customer the individual from in a Planned Gap for a period of time and is participating in services. not receiving any other qualifying service during the same period is not counted as a Because a customer exits customer served during that period (i.e. if in after not receiving a planned gap for March and not receiving NCP Choices, End of Case Planned Gap in services for 90 days, there other qualifying services during March, would Y Y 11 --- TAA and N Y N 8 Management Service is no need to record a not be counted in March Customer Served WIA/WIOA Month counts). Planned Gap if the actual gap in services is less 90 NOTE 3: SPECIAL EXIT RULE: when the days. last Planned Gap record closes without the job seeker beginning another qualifying TAA A planned gap in – service within 31 days AND there is a gap of services may be used to 90 days between qualifying services, the job reflect breaks in training of seeker is considered to have exited more than 30 school days retroactively on the closure date of the last between training qualifying service (which should be prior to modules/semesters caused the Planned Gap record). by the availability of, or NOTE 4: Service will soft close 20 days acceptance into scheduled after the end of the calendar month in which course work. Customers in the service began if staff does not close the planned gap will not be service timely eligible for TRA. NCP Choices Is used – when a Request to remove is submitted to the OAG and remains open until the OAG approves the requests or the NCP participant begins participating again. Status of request must be reevaluated monthly
Y Y Case Management 11 --- Planned Gap in Service “Planned Gap” is used to hold a customer POP open during a period when the customer is not receiving services IF, ONLY IF, there is a plan in place for the customer to return at a specific point in the future to receive specific services. This is most commonly used when there is a delay before the customer can begin specific services such as training. It is also used when a health/medical condition, need to provide care for family member with health/medical condition, or a temporary move from the area temporarily prevents the individual from participating in services. Because a customer exits after not receiving services for 90 days, there is no need to record a Planned Gap if the actual gap in services is less 90 days. TAA – A planned gap in services may be used to reflect breaks in training of more than 30 school days between training modules/semesters caused by the availability of, or acceptance into scheduled course work. Customers in planned gap will not be eligible for TRA. NCP Choices – Is used when a Request to remove is submitted to the OAG and remains open until the OAG approves the requests or the NCP participant begins participating again. Status of request must be reevaluated monthly NOTE 1: Detailed documentation of reason for and the service(s) they will receive upon return must be documented in Counselor Notes - This code will be closely monitored for signs of inappropriate use. NOTE 2: A Planned Gap is NOT a Qualifying Service, however, it DOES prevent exit while open (which makes it similar to a qualifying service). A customer in a Planned Gap for a period of time and is not receiving any other qualifying service during the same period is not counted as a customer served during that period (i.e. if in a planned gap for March and not receiving other qualifying services during March, would not be counted in March Customer Served counts). NOTE 3: SPECIAL EXIT RULE: when the last Planned Gap record closes without the job seeker beginning another qualifying service within 31 days AND there is a gap of 90 days between qualifying services, the job seeker is considered to have exited retroactively on the closure date of the last qualifying service (which should be prior to the Planned Gap record). NOTE 4: Service will soft close 20 days after the end of the calendar month in which the service began if staff does not close the service timely NCP Choices, TAA and WIA/WIOA N Y End of Month N 8