Continuous Large businesses have more Large scale manufacturing can resources to check on quality complicate quality control. improvements to performance in each unit Systems and processes take time and processes and systems They have the capital for new efforts to implement in a large equipment required for systems business as communication and and processes. take time. businesses have a person Not all negative feedback from dedicated to the systems and employees and customers is going to processes. be accurate. Advantages Disadvantages Total client Large businesses use market Employees very seldom come into satisfaction research and customer surveys contact with their clients and often to establish the needs of the do not have a clear idea of what will customers satisfy their needs Positive company image Monopoly companies have an increased bargaining power and they don’t need to please their customers. Advantages Disadvantages Involvement and Management drives TQM and creates the It may be difficult to involve all responsibility of business culture/environment for quality employees in large businesses management and and ultimate success. Employees can become less all employees Employees become committed and this motivated, which will have a leads to increased productivity as they are negative impact on quality. actively participating in various aspects of the company Involving employees the company time and money, in increased productivity and reduced outsourcing. Advantages Disadvantages Continuous skills Large businesses have a HR department Poor communication system development dedicated to skills training and development may prevent effective training Human resources experts ensure that from taking place. training programmes are relevant to ensure Trained employees may leave increased customer satisfaction for better jobs after they Ability to afford specialised and skilled gained more skills employees. Demotivate employees, if they do not receive recognition for training Employees tend to specialise in a narrowly defined job that can
Continuous improvements to processes and systems Large businesses have more resources to check on quality performance in each unit They have the capital for new equipment required for systems and processes. businesses have a person dedicated to the systems and processes. Large scale manufacturing can complicate quality control. Systems and processes take time and efforts to implement in a large business as communication and take time. Not all negative feedback from employees and customers is going to be accurate. Advantages Disadvantages Total client satisfaction Large businesses use market research and customer surveys to establish the needs of the customers Positive company image Employees very seldom come into contact with their clients and often do not have a clear idea of what will satisfy their needs Monopoly companies have an increased bargaining power and they don’t need to please their customers. Advantages Disadvantages Involvement and responsibility of management and all employees Management drives TQM and creates the business culture/environment for quality and ultimate success. Employees become committed and this leads to increased productivity as they are actively participating in various aspects of the company Involving employees the company time and money, in increased productivity and reduced outsourcing. It may be difficult to involve all employees in large businesses Employees can become less motivated, which will have a negative impact on quality. Advantages Disadvantages Continuous skills development Large businesses have a HR department dedicated to skills training and development Human resources experts ensure that training programmes are relevant to ensure increased customer satisfaction Ability to afford specialised and skilled employees. Poor communication system may prevent effective training from taking place. Trained employees may leave for better jobs after they gained more skills Demotivate employees, if they do not receive recognition for training Employees tend to specialise in a narrowly defined job that can