Element 3: Make simple requests You should be aware. Use to make simple requests Familiar topics may include: polite forms Thank the person responding to your Giving directions request Providing advice on the best places to shop, eat, hear music, view art, etc Acknowledge the person who cannot Providing advice about a customer’s special needs respond to your request Providing information Element 4: Describe routine procedures Referring a customer complaint to a supervisor. Explain a sequence of events in carrying Closing remarks may include: out a routine job I hope you enjoy your stay/tour Describe exceptions to routine procedures Goodbye and I hope we see you again soon Make suggestions on how to improve routine procedures Thank you for staying at…; Please enjoy your tour. Element 5: Express likes, dislikes and Confirm understanding of supervisor’s information or requests may include: preferences So you want me to …? Talk about likes and dislikes of familiar I understand you would like me to … topics and situations Ways to seek repetition or clarification may include: Discuss preferences and give reasons Asking the person to repeat themselves, e.g. Element 6: Identify different forms of expression in English you mind saying that again? 6.1 Construct a formal sentence I didn’t catch that 6.2 Identify indicators of informal expressions in I missed that English Can you go over that again? Can you say that again please? 6.3 Differentiate between and ‘open-ended’ Seeking clarification, e.g. questions ‘closed’ What should I do when I finish that? You like me to swap shifts with you?
Element 3: Make simple requests Use polite forms to make simple requests Thank the person responding to your request Acknowledge the person who cannot respond to your request Element 4: Describe routine procedures Explain a sequence of events in carrying out a routine job Describe exceptions to routine procedures Make suggestions on how to improve routine procedures Element 5: Express likes, dislikes and preferences Talk about likes and dislikes of familiar topics and situations Discuss preferences and give reasons Element 6: Identify different forms of expression in English 6.1 Construct a formal sentence 6.2 Identify indicators of informal expressions in English 6.3 Differentiate between ‘open-ended’ and ‘closed’ questions You should be aware. Familiar topics may include: Giving directions Providing advice on the best places to shop, eat, hear music, view art, etc Providing advice about a customer’s special needs Providing information Referring a customer complaint to a supervisor. Closing remarks may include: I hope you enjoy your stay/tour Goodbye and I hope we see you again soon Thank you for staying at…; Please enjoy your tour. Confirm understanding of supervisor’s information or requests may include: So you want me to …? I understand you would like me to … Ways to seek repetition or clarification may include: Asking the person to repeat themselves, e.g. you mind saying that again? I didn’t catch that I missed that Can you go over that again? Can you say that again please? Seeking clarification, e.g. What should I do when I finish that? You like me to swap shifts with you?