CLIENT Client satisfaction Needs Improvement Meets Exceeds Participants report some Participants report Participants report that satisfaction with the satisfaction with the they are very satisfied program but there are program but there are a with the training offered multiple areas reported as few areas reported as in and they report little/no in need of improvement. need of improvement. areas for improvement. Most participants would Nearly all participants recommend FS training would highly recommend to others. FS training to others. ORGANIZATION Capacity to Needs Improvement Exceeds supervise and Program struggles with Program meets Meets + reflective implement the one or more of the requirements of the supervision practices program following: resources, model for available implemented supervision, training resources, supervision successfully, full follow-up activities; and training follow-up compliance with contract monitoring of activities; regular and standards by all vendors, trainers and other ongoing communication resources available for vendors with vendors expanding services ORGANIZATION Recruiting and Needs Improvement Meets Exceeds retaining staff consistently leave Program meets staff Staff are well qualified within two years of hire; qualification and are retained for 2 or program struggles to find requirements; retention more years on a quality applicants; is an occasional but not consistent basis difficulty finding and/or significant issue; able to affording expert trainers find and contract with trainers in the content area(s) needed COMMUNITY Community Improvement Meets Exceeds knowledge of Program not well in Program is known but Cash and in-kind support and support for the community; program could increase for the program AND/OR the program does not receive financial awareness in community program is well-known support from outside AND/OR some financial and has been recognized sources and/or in-kind support locally for its work received COMMUNITY Coordinating Needs Improvement Meets Exceeds efforts with other Little to no coordination is Some coordination/ Very effective state/community done with other communication is done coordination occurs with entities level with state/ other state/ entities community level entities entities COMMUNITY Recruiting Needs Improvement Meets Exceeds participants Program struggles to Trainings are well Program is serving all recruit participants from attended, could improve of its focus population(s), its focus population(s); reach full attendance at training attendance is lower than sessions; has waiting list expected at some trainings OTHER (optional, specify) Needs Improvement Exceeds
CLIENT Client satisfaction Needs Improvement Participants report some satisfaction with the program but there are multiple areas reported as in need of improvement. Meets Participants report satisfaction with the program but there are a few areas reported as in need of improvement. Most participants would recommend FS training to others. Exceeds Participants report that they are very satisfied with the training offered and they report little/no areas for improvement. Nearly all participants would highly recommend FS training to others. ORGANIZATION Capacity to supervise and implement the program Needs Improvement Program struggles with one or more of the following: resources, supervision, training follow-up activities; contract monitoring of trainers and other vendors Program meets requirements of the model for available resources, supervision and training follow-up activities; regular and ongoing communication with vendors Exceeds Meets + reflective supervision practices implemented successfully, full compliance with standards by all vendors, resources available for expanding services ORGANIZATION Recruiting and retaining staff Needs Improvement consistently leave within two years of hire; program struggles to find quality applicants; difficulty finding and/or affording expert trainers Meets Program meets staff qualification requirements; retention is an occasional but not significant issue; able to find and contract with trainers in the content area(s) needed Exceeds Staff are well qualified and are retained for 2 or more years on a consistent basis COMMUNITY Community knowledge of and support for the program Improvement Program not well in the community; program does not receive financial support from outside sources Meets Program is known but could increase awareness in community AND/OR some financial and/or in-kind support received Exceeds Cash and in-kind support for the program AND/OR program is well-known and has been recognized locally for its work COMMUNITY Coordinating efforts with other entities Needs Improvement Little to no coordination is done with other state/community level entities Meets Some coordination/ communication is done with state/ community level entities Exceeds Very effective coordination occurs with other state/ entities COMMUNITY Recruiting participants Needs Improvement Program struggles to recruit participants from its focus population(s); attendance is lower than expected at some trainings Meets Trainings are well attended, could improve reach Exceeds Program is serving all of its focus population(s), full attendance at training sessions; has waiting list OTHER (optional, specify) Needs Improvement Exceeds