If the printer is Make sure it is not Test the USB port by opening not something wrong with the the toolbox. If the toolbox communicating computer or drivers first. pulls information from the with the printer than the USB port is computer functioning. If it doesn’t pull information off then replace the mainboard. See section . If there is a See section for If it is the solenoid see section verticle void in instructions on how to to replace the solenoid or the printing determine if the void is section to replace the caused by the board or the mainboard. solenoid. If the printer Update the firmware to will not find the newest avalible top of form version. If the printer Update the firmware to drops the the newest avalible paper out of version. the back of the printer If the printer You may be stuck in single If it has tractor selected, use 'shudders' in sheet feed or tractor the toolbox to check the pulling the mode. Check the paper switch. If it is stuck in one up to print or path switch on the top of mode or the other remove the the unit will the unit. mechanical assembly (See not work in Section ) and see if either the single sheet switch fell off or there is a feed mode. cable blocking the switch.
If the printer is not communicating with the computer Make sure it is not something wrong with the computer or drivers first. Test the USB port by opening the toolbox. If the toolbox pulls information from the printer than the USB port is functioning. If it doesn’t pull information off then replace the mainboard. See section . If there is a verticle void in the printing See section for instructions on how to determine if the void is caused by the board or the solenoid. If it is the solenoid see section to replace the solenoid or section to replace the mainboard. If the printer will not find top of form Update the firmware to the newest avalible version. If the printer drops the paper out of the back of the printer Update the firmware to the newest avalible version. If the printer 'shudders' in pulling the up to print or the unit will not work in single sheet feed mode. You may be stuck in single sheet feed or tractor mode. Check the paper path switch on the top of the unit. If it has tractor selected, use the toolbox to check the switch. If it is stuck in one mode or the other remove the mechanical assembly (See Section ) and see if either the switch fell off or there is a cable blocking the switch.