employees. Use trade union internet site to identify the services they offer their members. Explain the role of trade unions including collective bargaining, their advantages and disadvantages. Investigate the history of industrial relations in the UK in terms of: trade Explain what is meant by union membership; numbers of industrial disputes and the number of employer and employee conflict days lost through strikes. including trade disputes and industrial action. Investigate three cases of disputes between workers and management: one involving wages; one involving unfair dismissal and one involving Explain the resolution of discrimination. Explain how these disputes were resolved in practice. disputes including negotiation, consultation and the role of ACAS. Evaluate the impact of employer/employee relations, conflict and resolution on a business and its stakeholders. OPERATIONS Understand the nature of 26 MANAGEMENT operations management in different types of business organisations. Added Value Explain what is meant by added Draw diagrams for two different products to illustrate the chain of value. production and the process of adding value.
employees. Explain the role of trade unions including collective bargaining, their advantages and disadvantages. Explain what is meant by employer and employee conflict including trade disputes and industrial action. Explain the resolution of disputes including negotiation, consultation and the role of ACAS. Evaluate the impact of employer/employee relations, conflict and resolution on a business and its stakeholders. Use trade union internet site to identify the services they offer their members. Investigate the history of industrial relations in the UK in terms of: trade union membership; numbers of industrial disputes and the number of days lost through strikes. Investigate three cases of disputes between workers and management: one involving wages; one involving unfair dismissal and one involving discrimination. Explain how these disputes were resolved in practice. 26 OPERATIONS MANAGEMENT Added Value Understand the nature of operations management in different types of business organisations. Explain what is meant by added value. Draw diagrams for two different products to illustrate the chain of production and the process of adding value.