Performance expectations Defining performance are discussed and expectations criteria disseminated to individual team members Monitoring of Supervised Understanding Monitoring skills performance place team Monitoring of work Setting priorities against defined performance How to undertake Evaluating performance criteria corrective action performance and/or assignment Understanding feedback instructions and corrective Informal/ formal and procedure action taken if required counseling skills Team members are Feedback reporting provided with feedback, procedure positive support and Methods of monitoring advice on strategies to performance overcome any deficiencies Team member’s duties Performance issues and responsibilities cannot be rectified or addressed within the team Monitoring team are referenced to operation to ensure appropriate personnel client needs and according to employer satisfaction policy Team members are kept informed of any changes in the priority allocated to assignments or tasks which might impact on client/customer needs and satisfaction Team operations are monitored to ensure that employer/client needs and requirements are met Follow-up communication is provided on all issues affecting the team All relevant documentation is completed in accordance with company procedures RANGE OF VARIABLES VARIABLE RANGE Client Profile Work requirements Assignment instructions Team member’s concerns Roster/shift details
Performance expectations are discussed and disseminated to individual team members Defining performance expectations criteria Supervised team performance Monitoring of performance place against defined performance criteria and/or assignment instructions and corrective action taken if required Team members are provided with feedback, positive support and advice on strategies to overcome any deficiencies Performance issues cannot be rectified or addressed within the team are referenced to appropriate personnel according to employer policy Team members are kept informed of any changes in the priority allocated to assignments or tasks which might impact on client/customer needs and satisfaction Team operations are monitored to ensure that employer/client needs and requirements are met Follow-up communication is provided on all issues affecting the team All relevant documentation is completed in accordance with company procedures Understanding Monitoring of work How to undertake corrective action Understanding feedback and procedure Feedback reporting procedure Methods of monitoring performance Team member’s duties and responsibilities Monitoring team operation to ensure client needs and satisfaction Monitoring skills Setting priorities Evaluating performance Informal/ formal counseling skills RANGE OF VARIABLES VARIABLE RANGE Work requirements Client Profile Assignment instructions Team member’s concerns Roster/shift details