for HSC-wide policy (Dec Forum 2016) Develop policy drawing on Draft agreed for best practice and in engagement with trade engagement with unions, unions, trans people and trans people and groups (Dec groups; engagement 2016) undertaken with individuals, groups, trade unions and LGB&T HSC staff forum between Jan and Mar 2016 Consult on policy (Dec 2016) 3 engagement sessions policy (Dec 2016) have taken place. Raise awareness of policy Discussions have also amongst line managers (Dec taken place in LGBT forum. 2016) Customer Theme 6: Action Measure 1 The following clause has Relations and been added to all service Objective: Service level agreements: Customer Relations and Service Improvement Improvement: BSO service BSO is committed to “The Completed providers give assurance to promoting equality of customers that their services opportunity and fulfilling its comply with equality of opportunity obligations within the and human rights legislation meaning and scope of the provisions of the Northern Add clause detailing BSO Ireland Act 1998 and the commitment to equality duties Human Rights Act 1998 in
for HSC-wide policy (Dec 2016) Develop policy drawing on best practice and in engagement with unions, trans people and groups (Dec 2016) Consult on policy (Dec 2016) policy (Dec 2016) Raise awareness of policy amongst line managers (Dec 2016) Forum Draft agreed for engagement with trade unions, trans people and groups; engagement undertaken with individuals, groups, trade unions and LGB&T HSC staff forum between Jan and Mar 2016 3 engagement sessions have taken place. Discussions have also taken place in LGBT forum. Customer Relations and Service Improvement Completed Theme 6: Action Measure 1 Objective: Customer Relations and Service Improvement: BSO service providers give assurance to customers that their services comply with equality of opportunity and human rights legislation Add clause detailing BSO commitment to equality duties The following clause has been added to all service level agreements: “The BSO is committed to promoting equality of opportunity and fulfilling its obligations within the meaning and scope of the provisions of the Northern Ireland Act 1998 and the Human Rights Act 1998 in