Corporate Objective No 1: To Deliver Value for Money Services to our Customers Report on Board Action Plan Risk Description Current Controls Assurances Action By Whom Comment Risk Score End (Include DATE ADDED) Date L I S Rate 2. Inability to prove 2 4 8 High Existing Accredited Bodies - Further participation of DoCCP An update Report was quality, productivity Processes to ISO/Lexcel (E) BSO Services in presented to BSO in and VFM, and measure Quality Monthly Reports to Benchmarking March 2016 February 2015 and further show that we are Standards; Customers (I) programme for 2015-16. reports will be presented as competitive and SLA’S; Scorecard monitoring required in year. addressing KPI’s; SLA Monitoring (I) customer Framework Financial Management expectations. /Scorecard; Standard (I) & (E) Monthly report Customer Survey (E) to Customers; SMT Meetings (I) GAC Risk Owner(s) Internal Audit Audit Control Review programme; (I) Dept Accountability Dirs Audit Control Review (E) MIPB Process; Assessment Annual Quality report. Type of risk: Financial, Customer/Citizen & Partnership Contractual
Corporate Objective No 1: To Deliver Value for Money Services to our Customers Report on Board Action Plan Risk Description (Include DATE ADDED) Current Risk Score Controls Assurances Action By Whom End Date Comment L I S Rate 2. Inability to prove quality, productivity and VFM, and show that we are competitive and addressing customer expectations. Risk Owner(s) Dirs Type of risk: Financial, Customer/Citizen & Partnership Contractual 2 4 8 High Existing Processes to measure Quality Standards; SLA’S; KPI’s; Framework /Scorecard; Monthly report to Customers; Internal Audit programme; Audit Control Process; Annual Quality report. Accredited Bodies - ISO/Lexcel (E) Monthly Reports to Customers (I) Scorecard monitoring SLA Monitoring (I) Financial Management Standard (I) & (E) Customer Survey (E) SMT Meetings (I) GAC Audit Control Review (I) Dept Accountability Review (E) MIPB Assessment Further participation of BSO Services in Benchmarking programme for 2015-16. DoCCP March 2016 An update Report was presented to BSO in February 2015 and further reports will be presented as required in year.