Ratings Quality of Work/ Invoicing Timeliness of Business Personnel/Service Relations of Product -Invoice is -Compliance w/BPA correct and -Effective Mgmt Call requirements accurate. -Reliable -Businesslike -Accuracy of reports -Invoice -Responsive to correspondence -Appropriateness of follows technical -Responsive to personnel invoicing direction BPA Call -Technical instructions -Completed on requirements excellence -Invoiced in a time -Prompt timely -Delivered notification of manner Product on time problems -Reasonable/ cooperative -Flexible -Pro-active Unsatisfactory Nonconformances Invoices Delays are Response is not are comprising the require major compromising effective achievement of BPA rework and achievement of Call requirements are never BPA Call correct. requirements Poor Nonconformances Invoices Delays require Response is require major require major major agency marginally agency resources to rework and resources to effective ensure achievement are rarely ensure of BPA Call correct achievement of requirements BPA Call requirements Fair Nonconformances Invoices Delays require Response is require minor require some minor agency somewhat agency resources to rework and resources to effective ensure achievement are ensure of BPA Call sometimes achievement of requirements correct. BPA Call requirements Good Nonconformances Invoices Delays do not Response is do not impact require minor impact usually effective achievement of rework and achievement of contract BPA Call are mostly BPA Call requirements correct requirements
Ratings Quality of Work/ Personnel/Service -Compliance w/BPA Call requirements -Accuracy of reports -Appropriateness of personnel -Technical excellence Invoicing -Invoice is correct and accurate. -Invoice follows invoicing instructions -Invoiced in a timely manner Timeliness of of Product -Reliable -Responsive to technical direction -Completed on time -Delivered Product on time Business Relations -Effective Mgmt -Businesslike correspondence -Responsive to BPA Call requirements -Prompt notification of problems -Reasonable/ cooperative -Flexible -Pro-active Unsatisfactory Nonconformances are comprising the achievement of BPA Call requirements Invoices require major rework and are never correct. Delays are compromising achievement of BPA Call requirements Response is not effective Poor Nonconformances require major agency resources to ensure achievement of BPA Call requirements Invoices require major rework and are rarely correct Delays require major agency resources to ensure achievement of BPA Call requirements Response is marginally effective Fair Nonconformances require minor agency resources to ensure achievement of BPA Call requirements Invoices require some rework and are sometimes correct. Delays require minor agency resources to ensure achievement of BPA Call requirements Response is somewhat effective Good Nonconformances do not impact achievement of contract BPA Call requirements Invoices require minor rework and are mostly correct Delays do not impact achievement of BPA Call requirements Response is usually effective