Service Delivery Insourced Insourced Insourced Insourced Management (Contract Services) NCC (Network Outsourced Outsourced Insourced Insourced Control Centre) Insourced, partially Insourced, partially Field Services Outsourced Outsourced outsourced outsourced Delivery Insourced Insourced Previously Insourced (back office (back office Insourced, now Customer & Market (back office functions functions functions outsourced to Management outsourced) outsourced) outsourced) MG/UE Insourced (project Insourced (project Insourced (project Insourced (project delivery/user support delivery/user delivery/user support IT Strategy & delivery/user support outsourced) support outsourced) Management outsourced) outsourced) Corporate Services Finance Insourced Insourced Insourced Insourced (Accounting, Controlling) Other Corporate Insourced Insourced Insourced Insourced functions Appendix 4: European Gas Distribution Benchmarks Source: A.T.Kearney metrics benchmark benchmark average)* practice)* Normalisation European European (sample (best Network Management Management FTE/100km 0.23 0.17 Compliance and Environmental Management FTE/100km 0.01 0.01 HSEQ FTE/100km 0.01 0.01
Service Delivery Management (Contract Services) Insourced Insourced Insourced Insourced NCC (Network Control Centre) Outsourced Outsourced Insourced Insourced Field Services Delivery Outsourced Outsourced Insourced, partially outsourced Insourced, partially outsourced Customer & Market Management Insourced (back office functions outsourced) Insourced (back office functions outsourced) Previously Insourced, now outsourced to MG/UE Insourced (back office functions outsourced) IT Strategy & Management Insourced (project delivery/user support outsourced) Insourced (project delivery/user support outsourced) Insourced (project delivery/user support outsourced) Insourced (project delivery/user support outsourced) Corporate Services Finance (Accounting, Controlling) Insourced Insourced Insourced Insourced Other Corporate functions Insourced Insourced Insourced Insourced Appendix 4: European Gas Distribution Benchmarks Source: A.T.Kearney Normalisation metrics European benchmark (sample average)* European benchmark (best practice)* Network Management Management FTE/100km 0.23 0.17 Compliance and Environmental Management FTE/100km 0.01 0.01 HSEQ FTE/100km 0.01 0.01