Appendix 2: Complaints register Service name Date QARD staff Details of Who Complaint Action taken Complaint resolved Time to (if applicable) name complaint member’s complaint managed the form to resolve resolve received name complaint? completed complaint complaint (Where it happened, what Y/N Letter Date sent (I.e. QAR (E.g. letter, email, occurred, etc.) sent Manager, Director, interview, phone Executive Director) call)
Appendix 2: Complaints register name Service name (if applicable) Date complaint received QARD staff member’s name Details of complaint (Where it happened, what occurred, etc.) Who managed the complaint? (I.e. QAR Manager, Director, Executive Director) Complaint form completed Action taken to resolve complaint (E.g. letter, email, interview, phone call) Complaint resolved Time to resolve complaint Y/N Letter sent Date sent