National General Practice Profiles 2013 Age Male Female Practice CCG Value England Average % 0 4 Require Require 5.6% 6.3% 6.0% – % 5 14 11.4% 12.0% 11.2% – “ “ % 18 20.8% 21.8% 20.8% “ “ % 65 + 18.4% 16.1% 16.7% “ “ % 75 + 7.8% 7.0% 7.7% “ “ % 85 + 2.7% 2.1% 2.2% “ “ % 75.6% 78.1% 79.9% recommend practice % satisfied 72.6% 74.4% 75.0% with phone access % reporting 67.5% 74.9% 76.3% good experience of making Total QOF 93.4% 97.2% 96.1% points JC addressing the access (would a queue system be possible), the most negative being only 67.5% reported a good experience of making an appointment. Page 5 of 6
National General Practice Profiles 2013 Age Male Female Practice CCG Value England Average % 0 – 4 Require Require 5.6% 6.3% 6.0% % 5 – 14 “ “ 11.4% 12.0% 11.2% % 18 “ “ 20.8% 21.8% 20.8% % 65 + “ “ 18.4% 16.1% 16.7% % 75 + “ “ 7.8% 7.0% 7.7% % 85 + “ “ 2.7% 2.1% 2.2% % recommend practice 75.6% 78.1% 79.9% % satisfied with phone access 72.6% 74.4% 75.0% % reporting good experience of making 67.5% 74.9% 76.3% Total QOF points 93.4% 97.2% 96.1% JC addressing the access (would a queue system be possible), the most negative being only 67.5% reported a good experience of making an appointment. Page 5 of 6