Before After 8. Typically, if a customer is dissatisfied with the way a problem is handled, they’ll: Moan and gripe but eventually get over it. Shrug it off as of those “one things.” Take their business to your competition. Hold out for a and then cheer up. “freebie” 9. Customers are impressed if you use a lot of company jargon. It shows you know the product. T/F 10. You can expect to spend the majority of your time: Handling the feelings of your customer. Asking questions to demonstrate how well you know the product. Filling out paperwork. All the above. Telling a customer know exactly how you gives them confidence that “I feel” listening to them. T/F you’re 12. If a customer feels not sincere about helping them, likely: you’re they’ll Call your supervisor and report you. Curse you out and really make it a bad day. Call everyday until they get what they want. Take future business elsewhere. Customers understand if the schedule of your company comes before their convenience. T/F Customers often look for something a problem occurs because: “extra” after
Before After 8. Typically, if a customer is dissatisfied with the way a problem is handled, they’ll: Moan and gripe but eventually get over it. Shrug it off as “one of those things.” Take their business to your competition. Hold out for a “freebie” and then cheer up. 9. Customers are impressed if you use a lot of company jargon. It shows you know the product. T/F 10. You can expect to spend the majority of your time: Handling the feelings of your customer. Asking questions to demonstrate how well you know the product. Filling out paperwork. All the above. Telling a customer “I know exactly how you feel” gives them confidence that you’re listening to them. T/F 12. If a customer feels you’re not sincere about helping them, they’ll likely: Call your supervisor and report you. Curse you out and really make it a bad day. Call everyday until they get what they want. Take future business elsewhere. Customers understand if the schedule of your company comes before their convenience. T/F Customers often look for something “extra” after a problem occurs because: