All adverse, unplanned, or untoward events are attending the facility, unexpected deaths, sentinel events, infectious systematically recorded by the service and reported to disease outbreaks and changes in key managers. affected consumers and where appropriate their Staff receive education at orientation and as part of the ongoing training family/whānau of choice in an open manner. programme on the incident and accident reporting process. Staff understand elements of the adverse event reporting process. Incident reports documented had a corresponding note in the progress notes to inform staff of the incident. Information gathered around incidents and accidents is analysed with evidence of improvements put in place. Standard 1.2.7: Resource Management FA The registered nurses and the clinical manager held current annual practising certificates along with other health practitioner’s involved with the Human resource management processes are service. conducted in accordance with good employment practice and meet the requirements of legislation. Staff files included appointment documentation (e.g. signed contracts, job descriptions, reference checks and interviews). There is an appraisal process in place. All staff completed an orientation programme and health care assistants are paired with a senior health care assistant for shifts or until they demonstrate competency on a number of tasks including personal cares. Staff interviewed confirmed the review of the orientation programme with a new staff member stating that there is a robust process. Annual competencies are completed by care staff (e.g. hoist, oxygen use, hand washing, wound management, medication management, moving and handling, restraint, nebuliser, blood sugar and insulin, assisting residents to shower). The organisation has a mandatory education and training programme. Staff attendances are documented. Education and training hours is at least eight hours a year for each staff member. Staff have completed training around management of behaviours that challenge. Standard 1.2.8: Service Provider Availability FA The staffing policy is the foundation for work force planning. Staffing levels are reviewed for anticipated workloads, identified numbers and appropriate Consumers receive timely, appropriate, and safe skill mix, or as required due to changes in the services provided and the service from suitably qualified/skilled and/or number of residents. Rosters sighted reflected staffing levels that met experienced service providers. resident acuity and bed occupancy.
All adverse, unplanned, or untoward events are systematically recorded by the service and reported to affected consumers and where appropriate their family/whānau of choice in an open manner. attending the facility, unexpected deaths, sentinel events, infectious disease outbreaks and changes in key managers. Staff receive education at orientation and as part of the ongoing training programme on the incident and accident reporting process. Staff understand elements of the adverse event reporting process. Incident reports documented had a corresponding note in the progress notes to inform staff of the incident. Information gathered around incidents and accidents is analysed with evidence of improvements put in place. Standard 1.2.7: Resource Management Human resource management processes are conducted in accordance with good employment practice and meet the requirements of legislation. FA The registered nurses and the clinical manager held current annual practising certificates along with other health practitioner’s involved with the service. Staff files included appointment documentation (e.g. signed contracts, job descriptions, reference checks and interviews). There is an appraisal process in place. All staff completed an orientation programme and health care assistants are paired with a senior health care assistant for shifts or until they demonstrate competency on a number of tasks including personal cares. Staff interviewed confirmed the review of the orientation programme with a new staff member stating that there is a robust process. Annual competencies are completed by care staff (e.g. hoist, oxygen use, hand washing, wound management, medication management, moving and handling, restraint, nebuliser, blood sugar and insulin, assisting residents to shower). The organisation has a mandatory education and training programme. Staff attendances are documented. Education and training hours is at least eight hours a year for each staff member. Staff have completed training around management of behaviours that challenge. Standard 1.2.8: Service Provider Availability Consumers receive timely, appropriate, and safe service from suitably qualified/skilled and/or experienced service providers. FA The staffing policy is the foundation for work force planning. Staffing levels are reviewed for anticipated workloads, identified numbers and appropriate skill mix, or as required due to changes in the services provided and the number of residents. Rosters sighted reflected staffing levels that met resident acuity and bed occupancy.