Slide No Trainer The first impression of the establishment is often affected by the way the guest is greeted. The use of effective and appropriate non-verbal communication (body language). It is critical that the message sent by the body language is in-keeping with the verbal message sent. activity Identify non-verbal gestures that could be used to direct guests to: Greet the guests Through the door Reception desk to check in Into the lift or elevator. Porters need to be well prepared and ready when greeting guests, able to give prompt and courteous service. Be aware of cultural and behavioural conventions including the use of honorific and social etiquette. Establishing a relation and connection with the guest that is characterised by agreement and harmony is important. To achieve these outcomes when communicating with the guest, the valet must always: Conduct themselves in a professional manner Act politely Show courtesy Demonstrate correct etiquette at all etiquette can be described as manners, decorum and propriety etiquette is the set of customary rules for behaviour in – polite society Speak clearly and concisely Use the guest’s name at all times Be truthful at all times Exhibit a constant willingness to assist. Maintaining confidentiality is an absolute requirement for a it is 100% Preparation for very important people (VIP) may involve the need for – additional security, special gifts in the room, a guided tour of the property. activity Meet and greet practical role play with students establishing how to greet guests from different cultural background commonly travelling to your area as tourist or business. Slide No Trainer Trainer introduces Element 2 - Assist with arrivals.
Slide No Trainer The first impression of the establishment is often affected by the way the guest is greeted. The use of effective and appropriate non-verbal communication (body language). It is critical that the message sent by the body language is in-keeping with the verbal message sent. activity Identify non-verbal gestures that could be used to direct guests to: Greet the guests Through the door Reception desk to check in Into the lift or elevator. Porters need to be well prepared and ready when greeting guests, able to give prompt and courteous service. Be aware of cultural and behavioural conventions including the use of honorific and social etiquette. Establishing a relation and connection with the guest that is characterised by agreement and harmony is important. To achieve these outcomes when communicating with the guest, the valet must always: Conduct themselves in a professional manner Act politely Show courtesy Demonstrate correct etiquette at all etiquette can be described as manners, decorum and propriety – etiquette is the set of customary rules for behaviour in polite society Speak clearly and concisely Use the guest’s name at all times Be truthful at all times Exhibit a constant willingness to assist. Maintaining confidentiality is an absolute requirement for a it is 100% Preparation for very important people (VIP) – may involve the need for additional security, special gifts in the room, a guided tour of the property. activity Meet and greet practical role play with students establishing how to greet guests from different cultural background commonly travelling to your area as tourist or business. Slide No Trainer Trainer introduces Element 2 - Assist with arrivals.