Income support Existing Effort Targeted Actions Measures of Success The Department of Human Services run information sessions, for When available, free Wi–Fi locations currently promotes access to a range community organisations/service are publicised. of digital service channels for providers about on–line services Increase in the proportion of Aboriginal Aboriginal and Torres Strait Islander where known, provide information and Torres Strait Islander DSP people in receipt of Disability Support about free Wi–Fi locations recipients who are able to access the Pension (DSP) and Carers Payment. Department’s services via self–service when a DSP recipient makes contact channels. with the Department, provide an assisted self–service option, where possible, to educate DSP recipients in the use of the on–line channel. (Lead Department of Human Services) – The Indigenous Service Officer (ISO) The Department’s Social Work Services Materials made available to relevant role assists with connecting Indigenous Service Officers, Service to ensure that they have the right Aboriginal and Torres Strait Islander Officers, Community Engagement Officers information to provide services to people to a range of services, and the prison liaison officer network will Aboriginal and Torres Strait Islander programs and payments provide advocacy to support Aboriginal customers with a disability. administered by the Department of and Torres Strait Islander people with a Human Services. This role ensures disability in connecting to a of support access to income support, if and services. The Department will also ensure, when warranted. ISOs are well through a range of service channels, networked and have an intimate Aboriginal and Torres Strait Islander DSP knowledge of services available recipients are informed of their rights and across a range of communities. This obligations in relation to eligibility. would be the same for the (Lead Department of Human Services) – Community Engagement Officer network.
Income support Existing Effort Targeted Actions Measures of Success The Department of Human Services currently promotes access to a range of digital service channels for Aboriginal and Torres Strait Islander people in receipt of Disability Support Pension (DSP) and Carers Payment. run information sessions, for community organisations/service providers about on–line services where known, provide information about free Wi–Fi locations when a DSP recipient makes contact with the Department, provide an assisted self–service option, where possible, to educate DSP recipients in the use of the on–line channel. (Lead – Department of Human Services) When available, free Wi–Fi locations are publicised. Increase in the proportion of Aboriginal and Torres Strait Islander DSP recipients who are able to access the Department’s services via self–service channels. The Indigenous Service Officer (ISO) role assists with connecting Aboriginal and Torres Strait Islander people to a range of services, programs and payments administered by the Department of Human Services. This role ensures access to income support, if and when warranted. ISOs are well networked and have an intimate knowledge of services available across a range of communities. This would be the same for the Community Engagement Officer network. The Department’s Social Work Services Indigenous Service Officers, Service Officers, Community Engagement Officers and the prison liaison officer network will provide advocacy to support Aboriginal and Torres Strait Islander people with a disability in connecting to a of support services. The Department will also ensure, through a range of service channels, Aboriginal and Torres Strait Islander DSP recipients are informed of their rights and obligations in relation to eligibility. (Lead – Department of Human Services) Materials made available to relevant to ensure that they have the right information to provide services to Aboriginal and Torres Strait Islander customers with a disability.