Represented concerns of a team and individual to next level of management or appropriate specialist and to negotiate on their behalf Allocated duties and responsibilities, having regard to individual’s knowledge, skills and aptitude and the needs of the tasks to be performed Set and communicated performance expectations for a range of tasks and duties within the team and provided feedback to team members Resource The following resources should be provided: Implications Access to relevant workplace or appropriately simulated environment where assessment can take place Materials relevant to the proposed activity or task Methods of Competency in this unit may be assessed through: Assessment Direct observations of work activities of the individual member in relation to the work activities of the group Observation of simulation and/or role play involving the participation of individual member to the attainment of organizational goal Case studies and scenarios as a basis for discussion of issues and strategies in teamwork Context for Competency assessment may occur in workplace or any Assessment appropriately simulated environment Assessment be observed while task are being undertaken whether individually or in-group UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS UNIT CODE : 500311111 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to collect information in order to negotiate to a desired outcome and participate in the negotiation. PERFORMANCE CRITERIA REQUIRED REQUIRED ELEMENT Italicized terms are elaborated in the KNOWLEDGE SKILLS Range of Variables 1. Plan 1.1 Information on preparing for Knowledge on Communication negotiations negotiation is identified and Codes of practice skills (verbal and included in the plan and guidelines for listening) 1.2 Information on creating non- the organization Active listening environments for Knowledge of Setting conflict positive negotiating is organizations policy Preparing conflict identified and included in the and procedures for resolution plan negotiations Problem solving 1.3 Information on Decision making and strategies on how active listening is identified and conflict resolution to deal with included in the plan strategies unexpected 1.4 Information on different procedures questions and questioning techniques is Concept of attitudes during identified and included in the negotiation negotiation plan Interpersonal skills to develop
Represented concerns of a team and individual to next level of management or appropriate specialist and to negotiate on their behalf Allocated duties and responsibilities, having regard to individual’s knowledge, skills and aptitude and the needs of the tasks to be performed Set and communicated performance expectations for a range of tasks and duties within the team and provided feedback to team members Resource Implications The following resources should be provided: Access to relevant workplace or appropriately simulated environment where assessment can take place Materials relevant to the proposed activity or task Methods of Assessment Competency in this unit may be assessed through: Direct observations of work activities of the individual member in relation to the work activities of the group Observation of simulation and/or role play involving the participation of individual member to the attainment of organizational goal Case studies and scenarios as a basis for discussion of issues and strategies in teamwork Context for Assessment Competency assessment may occur in workplace or any appropriately simulated environment Assessment be observed while task are being undertaken whether individually or in-group UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS UNIT CODE : 500311111 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to collect information in order to negotiate to a desired outcome and participate in the negotiation. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS 1. Plan negotiations 1.1 Information on preparing for negotiation is identified and included in the plan 1.2 Information on creating environments for positive negotiating is identified and included in the plan 1.3 Information on active listening is identified and included in the plan 1.4 Information on different questioning techniques is identified and included in the plan Knowledge on Codes of practice and guidelines for the organization Knowledge of organizations policy and procedures for negotiations Decision making and conflict resolution strategies procedures Concept of negotiation Communication skills (verbal and listening) Active listening Setting conflict Preparing conflict resolution Problem solving strategies on how to deal with unexpected questions and attitudes during negotiation Interpersonal skills to develop non-