b) bad customer service of practical ability witness evidence 4.c What makes good Learners should identify discussion customer service what makes good customer service. This list is not exhaustive and other 4.d People that need to be Learners should identify appropriate assessment methods may be informed in response to a people that need to be used. complaint make by a informed in response to a customer complaint make by a customer. 4.e Positive ways of dealing Learners should list a with complaints made by minimum of three positive customers ways of dealing with complaints made by customers. Final Tutor Feedback (Strengths and Areas for Improvement):
of practical ability witness evidence discussion This list is not exhaustive and other appropriate assessment methods may be used. b) bad customer service 4.c What makes good customer service Learners should identify what makes good customer service. 4.d People that need to be informed in response to a complaint make by a customer Learners should identify people that need to be informed in response to a complaint make by a customer. 4.e Positive ways of dealing with complaints made by customers Learners should list a minimum of three positive ways of dealing with complaints made by customers. Final Tutor Feedback (Strengths and Areas for Improvement):