Recommended training equipment Brochures Communication documents used in workplace, including menus, compendiums, brochures and other materials for use by guest (in different languages) Computer with internet and access DVD’s and written documents relating to cross cultural communications Embassy and Consulate information regarding different countries Emergency procedures Equal Employment legislation Information on different countries OSH documents Organisational Chart Note pads and pens Posters (in different languages) Safety Signs (in different languages) Scope of Authority examples for staff at all levels dealing with complaints Standard Operating Procedures (SOP’s) Telephone system
Recommended training equipment Brochures Communication documents used in workplace, including menus, compendiums, brochures and other materials for use by guest (in different languages) Computer with internet and access DVD’s and written documents relating to cross cultural communications Embassy and Consulate information regarding different countries Emergency procedures Equal Employment legislation Information on different countries OSH documents Organisational Chart Note pads and pens Posters (in different languages) Safety Signs (in different languages) Scope of Authority examples for staff at all levels dealing with complaints Standard Operating Procedures (SOP’s) Telephone system