Measures of employee satisfaction and engagement Introduction This chapter examines the headline measures of satisfaction and employee engagement captured within the survey. The aim of this chapter is to examine the general views of employees on their working experience before the subsequent chapters provide detailed analysis on key employee engagement themes. Overall levels of satisfaction In 2013, 51% of WAST employees state that they are satisfied with their current job. This is notably lower than the survey average of 64% across all NHS Wales employees. As shown in Figure 3, 41% of WAST employees say they are fairly satisfied with their present job and 11% give the most positive response of very satisfied. In total, 32% of employees state they are dissatisfied with their current job and a further 17% give a neutral response. Figure : Overall, how satisfied or dissatisfied are you with your present job? (All responses) Sample Base: 907 * denotes less than 0.5% Within the survey questionnaire each employee was to state which part of the organisation they work in. The full list of these departments/directorates can be found in the sample profile at the end of this report. Analysing levels of overall satisfaction by these departments/directorates identifies notable variations. Overall job satisfaction is most commonly found among those working in Strategy & Service Development (71%), and Service Delivery Powys (63%). The directorates/departments most commonly dissatisfied overall with their job are Service Development Cardiff & Vale (40%), Service Development Aneurin Bevan (39%), and Service Development Clinical Contact Centre (37%). Among all WAST employees there is no significant variation in overall levels of job satisfaction between those who hold line management responsibility and those who do not (56% and 49% respectively). The key role of line managers will be examined in detail in this report, but it is immediately noticeable that those who state that they receive clear feedback on how they are doing in their job are significantly more likely to be satisfied overall than those who do not (79% cf. 39%)
Measures of employee satisfaction and engagement Introduction This chapter examines the headline measures of satisfaction and employee engagement captured within the survey. The aim of this chapter is to examine the general views of employees on their working experience before the subsequent chapters provide detailed analysis on key employee engagement themes. Overall levels of satisfaction In 2013, 51% of WAST employees state that they are satisfied with their current job. This is notably lower than the survey average of 64% across all NHS Wales employees. As shown in Figure 3, 41% of WAST employees say they are fairly satisfied with their present job and 11% give the most positive response of very satisfied. In total, 32% of employees state they are dissatisfied with their current job and a further 17% give a neutral response. Figure : Overall, how satisfied or dissatisfied are you with your present job? (All responses) Sample Base: 907 * denotes less than 0.5% Within the survey questionnaire each employee was to state which part of the organisation they work in. The full list of these departments/directorates can be found in the sample profile at the end of this report. Analysing levels of overall satisfaction by these departments/directorates identifies notable variations. Overall job satisfaction is most commonly found among those working in Strategy & Service Development (71%), and Service Delivery Powys (63%). The directorates/departments most commonly dissatisfied overall with their job are Service Development Cardiff & Vale (40%), Service Development Aneurin Bevan (39%), and Service Development Clinical Contact Centre (37%). Among all WAST employees there is no significant variation in overall levels of job satisfaction between those who hold line management responsibility and those who do not (56% and 49% respectively). The key role of line managers will be examined in detail in this report, but it is immediately noticeable that those who state that they receive clear feedback on how they are doing in their job are significantly more likely to be satisfied overall than those who do not (79% cf. 39%)