Time over which standard is measured: Quarter PG-6 Account Plan representatives will Report Card - 0.01% of fees for Management return all messages Vendor to maintain each delayed received from DBM log for review by response. (whether voice mail, the State's contract or other auditor. communication method) promptly. Frequency of Messages received report: Quarterly before 12 Noon will be replied to the same day. Messages received after 12 Noon will be replied to by 12 Noon of the following business day. Time over which standard is measured: Quarter PG-7 Delivery of Delivery to the State by of receipt .20% of fees for Quarterly Plan 6:00 pm on the by the State. each week, or Performance following dates**: fraction thereof Frequency of Measurement that Report Card First Quarter report: Quarterly Report Card to the (Jan is not received. –Mar) State Due: May 1st Second Quarter (Apr Jun) – Due: August 1st Third Quarter (Jul Sep) – Due: November 1st Fourth Quarter (Oct Dec) – Due: February 1st PG-8 Delivery of Delivery to the State by Quarterly 6:00 pm on the receipt by Utilization and following dates**: Benefit Case Management i.e., Quarter Data Reports to mailing (Jan Mar) – the State and the data Due: May 1st State's Consultant and Second Quarter (see Attachment completeness. (Apr Jun) – U-1 exhibits) required fields Due: August 1st Third Quarter (Jul Sep) – Due: November 1st
Time over which standard is measured: Quarter PG-6 Account Management Plan representatives will return all messages received from DBM (whether voice mail, or other communication method) promptly. Messages received before 12 Noon will be replied to the same day. Messages received after 12 Noon will be replied to by 12 Noon of the following business day. Time over which standard is measured: Quarter Report Card - Vendor to maintain log for review by the State's contract auditor. Frequency of report: Quarterly 0.01% of fees for each delayed response. PG-7 Delivery of Quarterly Plan Performance Measurement Report Card to the State Delivery to the State by 6:00 pm on the following dates**: of receipt by the State. Frequency of report: Quarterly .20% of fees for each week, or fraction thereof that Report Card is not received. First Quarter (Jan –Mar) Due: May 1st Second Quarter (Apr – Jun) Due: August 1st Third Quarter (Jul – Sep) Due: November 1st Fourth Quarter (Oct – Dec) Due: February 1st PG-8 Delivery of Quarterly Utilization and Case Management Data Reports to the State and the State's Consultant (see Attachment U-1 exhibits) Delivery to the State by 6:00 pm on the following dates**: receipt by Benefit i.e., mailing data and completeness. required fields Quarter (Jan – Mar) Due: May 1st Second Quarter (Apr – Jun) Due: August 1st Third Quarter (Jul – Sep) Due: November 1st