•Increase customer satisfaction and ability to self-serve •Increase service reliability •Provider for operational efficiency and effectiveness •Ensure fiscal responsibility through strong financial reporting and controls •Promote accountability Implement a with enhanced replacement Efficient & availability to solution for Effective data for Department Customer customer account Government management of Service Center management for Goal Area: reporting and Transportation for Tolling Tolling .Initiative: analysis. (DOT)
Customer Service Center for Tolling Implement a replacement solution for customer account management for Tolling Efficient & Effective Government Goal Area: .Initiative: •Increase customer satisfaction and ability to self-serve •Increase service reliability •Provider for operational efficiency and effectiveness •Ensure fiscal responsibility through strong financial reporting and controls •Promote accountability with enhanced availability to data for management reporting and analysis. Department of Transportation (DOT)