Table 1. Draft Performance Improvement Objectives and related projects Performance Projects DoE Statutory Objective Objective We will transform Redesign of the caravan site Innovation and improve the management system across the Service Quality services to Council to improve the service ratepayers and to customers customers Develop an effective grant Fairness funding hub to support financial allocations to customer groups across the Council To support businesses by Service Quality improving the payment process to creditors To improve the customer Service Quality experience by providing an Service Availability effective wifi service at the Council caravan parks Introduce computer Innovation management software systems Service Quality for incident reporting to reduce accidents to customers Campaign to increase Service Quality awareness and reduce complaints of dog fouling We will improve Introduce an efficient and Efficiency the efficiency of effective customer engagement services that the process Council operates Introduce an efficient and Service effective customer focused Quality/Efficiency Council building reception service To develop and implement an Service Estates Strategy to provide a Availability/Efficiency more effective and efficient geographical allocation of Council non front line services to meet customer needs the efficiency and Efficiency/Service quality of the planning Quality application process
Table 1. Draft Performance Improvement Objectives and related projects Performance Objective Projects DoE Statutory Objective We will transform and improve the services to ratepayers and customers Redesign of the caravan site management system across the Council to improve the service to customers Develop an effective grant funding hub to support financial allocations to customer groups across the Council To support businesses by improving the payment process to creditors To improve the customer experience by providing an effective wifi service at the Council caravan parks Introduce computer management software systems for incident reporting to reduce accidents to customers Campaign to increase awareness and reduce complaints of dog fouling Innovation Service Quality Fairness Service Quality Service Quality Service Availability Innovation Service Quality Service Quality We will improve the efficiency of services that the Council operates Introduce an efficient and effective customer engagement process Introduce an efficient and effective customer focused Council building reception service To develop and implement an Estates Strategy to provide a more effective and efficient geographical allocation of Council non front line services to meet customer needs the efficiency and quality of the planning application process Efficiency Service Quality/Efficiency Service Availability/Efficiency Efficiency/Service Quality