Understand important operations Basic operations management terms and concepts – management terms and concepts and how they are related to one another. Understand the relationship between cost, quality, delivery, flexibility Operations Strategy – and innovation, and how the operations strategy is related to business strategy and corporate strategy. Understand the relationships between Link between operations and other functional areas – operations and other functional areas of a business such as marketing, finance, accounting, human resources, information systems, and logistics/ transportation and how they can work together to achieve the business strategy. Be able to understand, design Approaches to understand design and improve processes – and improve systems that help achieve the operations strategy using tools such as Six Sigma and Lean Principles. Understand the Move away from the of and the Genius of “Tyranny OR” “Embrace AND” – synergies between principles of quality management and innovation and how they complement each other. Be able to understand the Approaches to operations planning and control systems – advantages and limitations of operations planning and control systems such as inventory theory, forecasting models, etc. Be able to understand and apply operations management tools Operations management tools – such as forecasting models, control charts, quality tools, economic order quantity, and safety stock models. Problems and cases are assigned to assist you in learning these tools. Be able to critically evaluate and apply important and new Operations management practice – operations management philosophies such as Six Sigma, Lean, Service Management and theory of constraints to daily life. Be able to understand the dynamics of a supply chain and the Supply Chain Management – impact of supply chain decisions on the organizational performance. Grading Distribution 30% Final Exam 25% Midterm Exam
Basic operations management terms and concepts – Understand important operations management terms and concepts and how they are related to one another. Operations Strategy – Understand the relationship between cost, quality, delivery, flexibility and innovation, and how the operations strategy is related to business strategy and corporate strategy. Link between operations and other functional areas – Understand the relationships between operations and other functional areas of a business such as marketing, finance, accounting, human resources, information systems, and logistics/ transportation and how they can work together to achieve the business strategy. Approaches to understand design and improve processes – Be able to understand, design and improve systems that help achieve the operations strategy using tools such as Six Sigma and Lean Principles. Move away from the “Tyranny of OR” and “Embrace the Genius of AND” – Understand the synergies between principles of quality management and innovation and how they complement each other. Approaches to operations planning and control systems – Be able to understand the advantages and limitations of operations planning and control systems such as inventory theory, forecasting models, etc. Operations management tools – Be able to understand and apply operations management tools such as forecasting models, control charts, quality tools, economic order quantity, and safety stock models. Problems and cases are assigned to assist you in learning these tools. Operations management practice – Be able to critically evaluate and apply important and new operations management philosophies such as Six Sigma, Lean, Service Management and theory of constraints to daily life. Supply Chain Management – Be able to understand the dynamics of a supply chain and the impact of supply chain decisions on the organizational performance. Grading Distribution 30% Final Exam 25% Midterm Exam