Analysis and review of corporate plans within two per cent 95 90 5.6 months of receipt The 201516 outcome is higher than the 201516 target as a result of an increased focus on the timely review of corporate plans. Advice provided to government on board per cent 100 100 0 appointments at least three months prior to an upcoming vacancy Dividend payments made within agreed per cent 100 100 0 timeframes Cost Total output cost $ million 19.9 19.1 4.2 Revenue Management Services to Government This output provides revenue management services across the various statebased taxes in a fair and efficient manner for the benefit of all Victorians. By administering Victoria’s taxation legislation and collecting a range of taxes, duties and levies, this output contributes to the Department’s objective of sound financial management of the State’s fiscal resources. Performance measures Unit of 201516 201516 Performance Result measure actual target variation (%) Quantity Revenue assessed from compliance projects per cent 107 0 ≥90 meets estimates Business Intelligence analytics and automation have delivered efficiencies allowing resources to focus on areas most likely to be noncompliant. This coupled with increased landholder activity bolstered compliance revenue above target. Revenue collected as a percentage of budget per cent 99 0 ≥99 target Quality Customer satisfaction level per cent 96 0 ≥80 Maintain ISO 9001 (Quality management number 2 3 33.3 Systems) and ISO/IEC 20000–1:2005 (IT Service management) Certification The 201516 outcome is lower than the 201516 target as the ISO Surveillance Audit was completed later than expected in the financial year. As audits are conducted every nine months, only two ISO Surveillance audits were conducted in 201516. Ratio of outstanding debt to total revenue per cent 1.19 <2 0 Timeliness Meet Cabinet and Parliamentary timelines per cent 100 100 0 Revenue banked on day of receipt per cent 100 0 ≥99 Timely handling of objections (within 90 days) per cent 87 0 ≥80 The 201516 outcome is higher than the 201516 target as a strong on process improvements has led to efficiency gains. Timely handling of private rulings (within 90 per cent 87 0 ≥80 days) The 201516 outcome is higher than the 201516 target as a strong on process improvements has led to efficiency gains. Cost Total output cost $ million 92.2 93.8 1.7
Analysis and review of corporate plans within two months of receipt The 201516 outcome is higher than the 201516 target as a result of an increased focus on the timely review of corporate plans. per cent 95 90 5.6 Advice provided to government on board appointments at least three months prior to an upcoming vacancy per cent 100 100 0 Dividend payments made within agreed timeframes per cent 100 100 0 Cost Total output cost $ million 19.9 19.1 4.2 Revenue Management Services to Government This output provides revenue management services across the various statebased taxes in a fair and efficient manner for the benefit of all Victorians. By administering Victoria’s taxation legislation and collecting a range of taxes, duties and levies, this output contributes to the Department’s objective of sound financial management of the State’s fiscal resources. Performance measures Unit of measure 201516 actual 201516 target Performance variation (%) Result Quantity Revenue assessed from compliance projects meets estimates Business Intelligence analytics and automation have delivered efficiencies allowing resources to focus on areas most likely to be noncompliant. This coupled with increased landholder activity bolstered compliance revenue above target. per cent 107 ≥90 0 Revenue collected as a percentage of budget target per cent 99 ≥99 0 Quality Customer satisfaction level per cent 96 ≥80 0 Maintain ISO 9001 (Quality management Systems) and ISO/IEC 20000–1:2005 (IT Service management) Certification The 201516 outcome is lower than the 201516 target as the ISO Surveillance Audit was completed later than expected in the financial year. As audits are conducted every nine months, only two ISO Surveillance audits were conducted in 201516. number 2 3 33.3 Ratio of outstanding debt to total revenue per cent 1.19 <2 0 Timeliness Meet Cabinet and Parliamentary timelines per cent 100 100 0 Revenue banked on day of receipt per cent 100 ≥99 0 Timely handling of objections (within 90 days) The 201516 outcome is higher than the 201516 target as a strong on process improvements has led to efficiency gains. per cent 87 ≥80 0 Timely handling of private rulings (within 90 days) The 201516 outcome is higher than the 201516 target as a strong on process improvements has led to efficiency gains. per cent 87 ≥80 0 Cost Total output cost $ million 92.2 93.8 1.7