Appendix 1, Summary of Serious Concerns Protocol (SCP) activity 1.4.14 31.3.15 – Local Authority SCP Overview of key issues Actions and Outcome Area Hartlepool 1 Local care provider with a small number The Care Quality Commission (CQC) issued of care homes: warning notices. The provider was unable to Multiple concerns relating to leadership, demonstrate compliance. The provider served management, care practice, staff notice to CQC of its intention to cease operating. competencies, documentation (records) All residents were supported by the CCG and LA and care delivery. to move to alternative placements. Care provider ceased to operate. Home closure. Stockton 1 National care provider: Joint action plan produced, overseen by SBC and Leadership, management, culture, the CCG. Compliance reviews undertaken, communication between staff and external sustained improvements demonstrated, resulting professionals. in the routine monitoring of the provider via LA contract management processes. Middlesbrough Local care provider: Multiagency action plan, joint visits undertaken Unannounced inspection by CQC between ST CCG and LA to assess improvement. – identified concerns relating to records, Concerns addressed, improvement evidenced. medication, care and welfare. This resulted in the routine monitoring of the provider via LA contract management processes. Middlesbrough National care provider : Joint action plan developed, monitored, some Anonymous whistle-blower concerns evidence of improvement demonstrated. This – 2 raised regarding record keeping and safe resulted in routine monitoring of the provider via staffing. Unannounced CQC identified LA contract management processes. improvements, but raised concerns, regarding nutritional screening, and monitoring of patient weights.
Appendix 1, Summary of Serious Concerns Protocol (SCP) activity 1.4.14 – 31.3.15 Local Authority Area SCP Overview of key issues Actions and Outcome Hartlepool 1 Local care provider with a small number of care homes: Multiple concerns relating to leadership, management, care practice, staff competencies, documentation (records) and care delivery. The Care Quality Commission (CQC) issued warning notices. The provider was unable to demonstrate compliance. The provider served notice to CQC of its intention to cease operating. All residents were supported by the CCG and LA to move to alternative placements. Care provider ceased to operate. Home closure. Stockton 1 National care provider: Leadership, management, culture, communication between staff and external professionals. Joint action plan produced, overseen by SBC and the CCG. Compliance reviews undertaken, sustained improvements demonstrated, resulting in the routine monitoring of the provider via LA contract management processes. Middlesbrough 2 Local care provider: Unannounced inspection by CQC – identified concerns relating to records, medication, care and welfare. Multiagency action plan, joint visits undertaken between ST CCG and LA to assess improvement. Concerns addressed, improvement evidenced. This resulted in the routine monitoring of the provider via LA contract management processes. Middlesbrough National care provider : Anonymous whistle-blower – concerns raised regarding record keeping and safe staffing. Unannounced CQC identified improvements, but raised concerns, regarding nutritional screening, and monitoring of patient weights. Joint action plan developed, monitored, some evidence of improvement demonstrated. This resulted in routine monitoring of the provider via LA contract management processes.