have resulted in some improvements, The DOT is a custodian of one of the state’s such as reductions in those eligible for largest assets, multi-modal transportation ’s Money-Back Guarantee. The DOT is system. This system provides the means to working to maintain these improvements deliver goods, provide services, supply during the current fiscal year. health care, support and grow the economy, and connect with family and friends. A review of the actual measures used in Though often challenging, working to the FY 2004 Performance Plan revealed maintain the state’s transportation that measures used to monitor the Motor infrastructure is rewarding and we invite all Vehicle Enforcement and Driver those impacted by it to help us make a Services SPAs were tracking changes in better place to live. percentages and had targets developed that were impractical given current Sincerely, resources. This information is driving discussions to improve measures for Mark Wandro, Director these and other SPAs in the DOT’s FY Iowa Department of Transportation 2005 Performance Plan. The DOT’s purpose is deliver customers, stakeholders, partners, “to transportation services to Iowans.” We suppliers and contractors. achieve this by effectively implementing our vision, mission and values, as well Core Functions: In FY 2004 the DOT’s as through the use of well-designed Performance Plan consisted of the strategic and performance following core functions Transportation Systems; Vision: DOT’s vision is Enforcement and Investigation; “The Department of Transportation will strive Regulation and Compliance; to provide safe and efficient Physical Asset Management; transportation systems and services for Research, Analysis and Information .” Management; and Resource Management. : DOT’s mission statement reflects responsibilities: Department of Key services, products and activities: “The Transportation advocates and delivers The department has eight key services, transportation services that support the products and activities aligned under economic, environmental and social two categories: line of business and vitality of support. .” Values: The DOT embraces four Line of business key services, products fundamental values: and activities include: to maintain a statewide focus; to be customer driven; Motor Vehicle Enforcement: Enforce to encourage innovation; and commercial vehicle laws and investigate to be ethical in all we do. motor vehicle law violations. DOT believes values put us in a Driver Services: License, register and position of credibility with employees, permit all users of the highway system.
have resulted in some improvements, such as reductions in those eligible for Money-Back Guarantee. The DOT is working to maintain these improvements during the current fiscal year. A review of the actual measures used in the FY 2004 Performance Plan revealed that measures used to monitor the Motor Vehicle Enforcement and Driver Services SPAs were tracking changes in percentages and had targets developed that were impractical given current resources. This information is driving discussions to improve measures for these and other SPAs in the DOT’s FY 2005 Performance Plan. The DOT is a custodian of one of the state’s largest assets, ’s multi-modal transportation system. This system provides the means to deliver goods, provide services, supply health care, support and grow the economy, and connect with family and friends. Though often challenging, working to maintain the state’s transportation infrastructure is rewarding and we invite all those impacted by it to help us make a better place to live. Sincerely, Mark Wandro, Director Iowa Department of Transportation The DOT’s purpose is “to deliver transportation services to Iowans.” We achieve this by effectively implementing our vision, mission and values, as well as through the use of well-designed strategic and performance Vision: DOT’s vision is “The Department of Transportation will strive to provide safe and efficient transportation systems and services for .” : DOT’s mission statement reflects responsibilities: “The Department of Transportation advocates and delivers transportation services that support the economic, environmental and social vitality of .” Values: The DOT embraces four fundamental values: to maintain a statewide focus; to be customer driven; to encourage innovation; and to be ethical in all we do. DOT believes values put us in a position of credibility with employees, customers, stakeholders, partners, suppliers and contractors. Core Functions: In FY 2004 the DOT’s Performance Plan consisted of the following core functions Transportation Systems; Enforcement and Investigation; Regulation and Compliance; Physical Asset Management; Research, Analysis and Information Management; and Resource Management. Key services, products and activities: The department has eight key services, products and activities aligned under two categories: line of business and support. Line of business key services, products and activities include: Motor Vehicle Enforcement: Enforce commercial vehicle laws and investigate motor vehicle law violations. Driver Services: License, register and permit all users of the highway system.