been identified that there was an error on the spreadsheet i.e. a sort or filter had been applied and the address information didn't move with the rest of the data before the mail merge was completed. IGI/3200 Lewisham and 13-Jul-15 176 The Lead received a call from one parent NCMP letters Greenwich NHS stating they had received the wrong letter. They containing the explained the department’s procedure and the basic demographic parent was happy that she is fully investigating the details (not even incident. This was the moment that she realised data of birth), the that was a problem, assessed the situation and measurements raised the incident within the Trust. (height and weight) and an On inspection she realised that the postcodes were indication of correct on the letters but the address was wrong. whether the child This resulted in the height and weight is obese or measurements and statement if child is under-, underweight. over- or normal weight being sent to the wrong parents. This incident was caused by corrupt data 63 unopened being received from the Directorate Performance letters were Team which led to wrong addresses being used for returned to the sending the letters to school parents as part of the School Nursing National Childhood Measurement Programme Services by Royal (NCMP) that is run by the Trust. Mail. The Information Governance Department was made aware of a breach of confidentiality relating to the National Childhood Measurement Programme (NCMP) undertaken as a joint venture between Lewisham and Greenwich NHS Trust (LGT) and the
been identified that there was an error on the spreadsheet i.e. a sort or filter had been applied and the address information didn't move with the rest of the data before the mail merge was completed. IGI/3200 Lewisham and Greenwich NHS 13-Jul-15 176 The Lead received a call from one parent stating they had received the wrong letter. They explained the department’s procedure and the parent was happy that she is fully investigating the incident. This was the moment that she realised that was a problem, assessed the situation and raised the incident within the Trust. On inspection she realised that the postcodes were correct on the letters but the address was wrong. This resulted in the height and weight measurements and statement if child is under-, over- or normal weight being sent to the wrong parents. This incident was caused by corrupt data being received from the Directorate Performance Team which led to wrong addresses being used for sending the letters to school parents as part of the National Childhood Measurement Programme (NCMP) that is run by the Trust. The Information Governance Department was made aware of a breach of confidentiality relating to the National Childhood Measurement Programme (NCMP) undertaken as a joint venture between Lewisham and Greenwich NHS Trust (LGT) and the NCMP letters containing the basic demographic details (not even data of birth), the measurements (height and weight) and an indication of whether the child is obese or underweight. 63 unopened letters were returned to the School Nursing Services by Royal Mail.