cases that were actually paid. We cannot actually run the whole report because it doesn't pick up all the denials. But if you need a list of allowances or something send a message to the help desk or if you need to check on individual cases, same thing. Contact the help desk and we'll let you know what happened with it on a case by case basis, if necessary. Gina Haupt: Yeah, I will send it to help desk. We actually put it into our system to track it. All right, thank you. Nate Arnold: We apologize for it and hopefully it was a one-time thing. I think August came off pretty clean so hopefully everybody got their reports or will get them shortly. Gina Haupt: Okay, and I will sit back and if I don't get my question answered about Suitability I'll be back on. Nate Arnold: I know you will. Take care. Operator: Our next question comes from Eugenia Cox. Please go ahead. Eugenia Cox: I've got a few things before the suitability questions. I've got about 10 - I don't know if anybody else received them - I got about 10 people processed through our state that didn't belong through our state and they did a reversal on all these people. Was that a glitch also? Nate Arnold: No, that's purely, if that happened that's operator error or human mistake. Were they all paid to the same VR agency and they just had it backwards or what? Eugenia Cox: They were all paid to us and then they had to reverse them all. But they were on our July list. Nate Arnold: And they were from a real mix of VRs? Eugenia Cox: I have no idea because they don't tell us what VR they should have paid.
cases that were actually paid. We cannot actually run the whole report because it doesn't pick up all the denials. But if you need a list of allowances or something send a message to the help desk or if you need to check on individual cases, same thing. Contact the help desk and we'll let you know what happened with it on a case by case basis, if necessary. Gina Haupt: Yeah, I will send it to help desk. We actually put it into our system to track it. All right, thank you. Nate Arnold: We apologize for it and hopefully it was a one-time thing. I think August came off pretty clean so hopefully everybody got their reports or will get them shortly. Gina Haupt: Okay, and I will sit back and if I don't get my question answered about Suitability I'll be back on. Nate Arnold: I know you will. Take care. Operator: Our next question comes from Eugenia Cox. Please go ahead. Eugenia Cox: I've got a few things before the suitability questions. I've got about 10 - I don't know if anybody else received them - I got about 10 people processed through our state that didn't belong through our state and they did a reversal on all these people. Was that a glitch also? Nate Arnold: No, that's purely, if that happened that's operator error or human mistake. Were they all paid to the same VR agency and they just had it backwards or what? Eugenia Cox: They were all paid to us and then they had to reverse them all. But they were on our July list. Nate Arnold: And they were from a real mix of VRs? Eugenia Cox: I have no idea because they don't tell us what VR they should have paid.