Business Process Issues [To complete this section, enter the elements in the table below, including: Business Process ID Enter the ID of the business process to which the business process issue is – related. Issue ID Create an ID for each business process issue. – Business Process Issue Description Provide a complete description of the business process – issue. Impact Provide the impact made by the business process issue. – Causes and Notes Provide any information regarding underlying causes of the issue.] – Business Business Process Process Impact Causes and Notes ID Description ID 1.1 1 Customer calls often come Customer frustration The department into the wrong department levels are high leading names on the causing customer frustration to complains and website are out of and wasted effort. dropped calls. date. 1.2 2 Applications are Applicants are unaware The requirements submitted without the their applications are listed on the required identification field incomplete and often application are completed. miss application unclear. deadlines. Prioritized Improvement Opportunities [To complete this section, enter the elements in the table below, including: Business Process ID Enter the ID of the business process to which the business process issue is – related. Opportunity ID Create an ID for each improvement opportunity. – Priority Level Enter the priority level assigned to the improvement opportunity. – Improvement Opportunity Description - Provide a complete description of the improvement opportunity.] Business Opportunity Priority Level Improvement Opportunity Description Process ID ID
Business Process Issues [To complete this section, enter the elements in the table below, including: Business Process ID – Enter the ID of the business process to which the business process issue is related. Issue ID – Create an ID for each business process issue. Business Process Issue Description – Provide a complete description of the business process issue. Impact – Provide the impact made by the business process issue. Causes and Notes – Provide any information regarding underlying causes of the issue.] Business Process ID ID Business Process Description Impact Causes and Notes 1.1 1 Customer calls often come into the wrong department causing customer frustration and wasted effort. Customer frustration levels are high leading to complains and dropped calls. The department names on the website are out of date. 1.2 2 Applications are submitted without the required identification field completed. Applicants are unaware their applications are incomplete and often miss application deadlines. The requirements listed on the application are unclear. Prioritized Improvement Opportunities [To complete this section, enter the elements in the table below, including: Business Process ID – Enter the ID of the business process to which the business process issue is related. Opportunity ID – Create an ID for each improvement opportunity. Priority Level – Enter the priority level assigned to the improvement opportunity. Improvement Opportunity Description - Provide a complete description of the improvement opportunity.] Business Process ID Opportunity ID Priority Level Improvement Opportunity Description