Data is used to improve processes Reports and minutes to committee show monitoring data Document review Onsite IA and in the Service/Unit over time and improvement in processes as a result of Staff interview Clinical monitoring Expert There is a process in place and Reports and minutes , newsletter demonstrate Document review Onsite Clinical regular meetings to feedback communication to staff in relation to monitoring and Expert results of any monitoring or audits related quality improvement actions Staff interview and any action arising to Service/Unit staff Quality improvement There is a quality improvement plan for Service/Unit quality plan demonstrating requirements Document review Onsite Clinical is a planned the Service/Unit that has: that has been evaluated Staff interview Expert coordinated activity clear links to whole of hospital strategic quality initiatives timeframes, responsibilities evaluation resulted in improvement PATIENT EXPERIENCE Patient experience is The analysis of patient Recommendations from patient experience assessment Document review Onsite IA and periodically evaluated experience/satisfaction in Service/Unit implemented and evaluated e.g. Clinical with appropriate tools is undertaken and analysed periodically Expert Understanding of interventions in the Service/Unit to improve quality of care Understanding of discharge self-management according to Involvement in care planning organisation policy Understanding of medication management Understanding of follow up appointment
Data is used to improve processes in the Service/Unit Reports and minutes to committee show monitoring data over time and improvement in processes as a result of monitoring Document review Staff interview Onsite IA and Clinical Expert There is a process in place and regular meetings to feedback results of any monitoring or audits and any action arising to Service/Unit staff Reports and minutes , newsletter demonstrate communication to staff in relation to monitoring and related quality improvement actions Document review Staff interview Onsite Clinical Expert Quality improvement is a planned coordinated activity There is a quality improvement plan for the Service/Unit that has: clear links to whole of hospital strategic quality initiatives timeframes, responsibilities evaluation resulted in improvement Service/Unit quality plan demonstrating requirements that has been evaluated Document review Staff interview Onsite Clinical Expert PATIENT EXPERIENCE Patient experience is periodically evaluated with appropriate tools in the Service/Unit according to organisation policy The analysis of patient experience/satisfaction in Service/Unit is undertaken and analysed periodically to improve quality of care Recommendations from patient experience assessment implemented and evaluated e.g. Understanding of interventions Understanding of discharge self-management Involvement in care planning Understanding of medication management Understanding of follow up appointment Document review Onsite IA and Clinical Expert