Total Results of Validation Ratings Number of Points Rating Available for 3, 2, or 1 Values Items Scored Averages Points Reassessing PIP Goals & 4 12 12 100% Barriers Reassessing Intervention 4 12 11.3 94% Parameters & Strategies Performance Indicator 1 3 3 100% Parameters Performance Indicator Data 4 12 12 100% Analysis Performance Indicator Results 1 3 3 100% Member Population Analysis 2 6 6 100% Conclusions & Future PIP 3 9 9 100% Improvements Validation Rating Score for 3, 19 57 56.3 99% 2, or 1 Values Overall Validation Rating 26 64 63.3 99% Score Plan & Project Strengths SWH is commended for addressing members’ low health literacy and offering culturally competent services. SWH is commended for the appealing, design of the diabetes diet flyer and for making it available in several languages. KEPRO commends SWH for soliciting feedback from its Consumer Advisory Committee on its informational flyer on diet, as well as for the cultural competency of its NCMs. Opportunities suggests that a less-technical, user-friendly version of the population analysis be made available by SWH for stakeholders, such as clinical staff, providers, and the Consumer Advisory Council. The findings from this analysis could be used to educate stakeholders about the subpopulations that have higher risks for poor indicator performance. SWH should research interventions for effective member engagement. Typically, member newsletters are least effective. More effective interventions involve personalized messages/reminders delivered multiple times. To achieve greater
Results of Validation Ratings for 3, 2, or 1 Values Number of Items Total Available Points Points Scored Rating Averages Reassessing PIP Goals & Barriers 4 12 12 100% Reassessing Intervention Parameters & Strategies 4 12 11.3 94% Performance Indicator Parameters 1 3 3 100% Performance Indicator Data Analysis 4 12 12 100% Performance Indicator Results 1 3 3 100% Member Population Analysis 2 6 6 100% Conclusions & Future PIP Improvements 3 9 9 100% Validation Rating Score for 3, 2, or 1 Values 19 57 56.3 99% Overall Validation Rating Score 26 64 63.3 99% Plan & Project Strengths SWH is commended for addressing members’ low health literacy and offering culturally competent services. SWH is commended for the appealing, design of the diabetes diet flyer and for making it available in several languages. KEPRO commends SWH for soliciting feedback from its Consumer Advisory Committee on its informational flyer on diet, as well as for the cultural competency of its NCMs. Opportunities suggests that a less-technical, user-friendly version of the population analysis be made available by SWH for stakeholders, such as clinical staff, providers, and the Consumer Advisory Council. The findings from this analysis could be used to educate stakeholders about the subpopulations that have higher risks for poor indicator performance. SWH should research interventions for effective member engagement. Typically, member newsletters are least effective. More effective interventions involve personalized messages/reminders delivered multiple times. To achieve greater