Operational / Customer satisfaction: The following 10 to be addressed to indicate how customer satisfaction will be assured: 1) Transportation of learning The within the Proposal sub-criterion will be scored out of 5 according to the material table below: 2) Delivery on Score time / delivery Category Description out of 5 guarantee No 3) Exchange of 0 response inferior / incorrect Poor The proposal is poor / is unlikely to satisfy project material. objectives or requirements. The bidder has Contingency plan. misunderstood certain aspects of the of work and Delivery 1 does not deal with the critical aspects of the project. documentation Quality control procedures are unlikely to ensure Return policy compliance with stated employer’s requirements. on unutilized Below The proposal is generic and not tailored to address the material (new) Average specific project objectives and methodology. The proposal does not adequately deal with the critical characteristics of the project. The quality plan, manner in 2 which risk is to be managed etc is too generic. Quality control procedures are possibly able to ensure compliance with stated employer’s requirements. The proposal is tailored to address the specific project Average 3 objectives and methodology to an acceptable extent. The proposal adequately deals with some of the critical characteristics of the project. The quality plan, manner in which risk is to be managed etc is written for this appointment. Quality control procedures are likely to ensure compliance with some of the stated employer’s requirements.
Operational / Customer satisfaction: The following to be addressed to indicate how customer satisfaction will be assured: 1) Transportation of learning material 2) Delivery on time / delivery guarantee 3) Exchange of inferior / incorrect material. Contingency plan. Delivery documentation Return policy on unutilized material (new) 10 The within the Proposal sub-criterion will be scored out of 5 according to the table below: Category Description Score out of 5 No response 0 Poor The proposal is poor / is unlikely to satisfy project objectives or requirements. The bidder has misunderstood certain aspects of the of work and does not deal with the critical aspects of the project. Quality control procedures are unlikely to ensure compliance with stated employer’s requirements. 1 Below Average The proposal is generic and not tailored to address the specific project objectives and methodology. The proposal does not adequately deal with the critical characteristics of the project. The quality plan, manner in which risk is to be managed etc is too generic. Quality control procedures are possibly able to ensure compliance with stated employer’s requirements. 2 Average The proposal is tailored to address the specific project objectives and methodology to an acceptable extent. The proposal adequately deals with some of the critical characteristics of the project. The quality plan, manner in which risk is to be managed etc is written for this appointment. Quality control procedures are likely to ensure compliance with some of the stated employer’s requirements. 3