Whenever possible, the certification body give 9.8.10 formal notice of the end of the process to the complainant. The certification body shall determine, together with the certified client and the complainant, 9.8.11 whether and, if so to what extent, the subject of the complaint and its resolution shall be made public. Client records 9.9 The certification body shall maintain records on the audit and other certification activities for all clients, including all organizations that submitted 9.9.1 applications, and all organizations audited, certified, or with certification suspended or withdrawn. Records on certified clients shall include the following: a) application information and initial, surveillance and recertification audit reports; b) certification agreement; c) justification of the methodology used for sampling of sites, as appropriate; 9.9.2 NOTE Methodology of sampling includes the sampling employed to audit the specific management system and/or to select sites in the context of multi-site audit. d) justification for auditor time determination (see 9.1.4); e) verification of correction and corrective actions;
9.8.10 Whenever possible, the certification body give formal notice of the end of the process to the complainant. 9.8.11 The certification body shall determine, together with the certified client and the complainant, whether and, if so to what extent, the subject of the complaint and its resolution shall be made public. 9.9 Client records 9.9.1 The certification body shall maintain records on the audit and other certification activities for all clients, including all organizations that submitted applications, and all organizations audited, certified, or with certification suspended or withdrawn. 9.9.2 Records on certified clients shall include the following: a) application information and initial, surveillance and recertification audit reports; b) certification agreement; c) justification of the methodology used for sampling of sites, as appropriate; NOTE Methodology of sampling includes the sampling employed to audit the specific management system and/or to select sites in the context of multi-site audit. d) justification for auditor time determination (see 9.1.4); e) verification of correction and corrective actions;