Describe 2 hrs. Apply problem Analyze the discussion Written organizational systems and solving problem (Use examination Lecture functions techniques in system thinking) Oral viewing help desk and maintenance the workplace evaluation Demonstration practices (Critical Observation Read thinking and hardware and software problem products solving operating system techniques) client business domain industry practices on escalation procedures diagnostic tools Video presentation on applying problem solving techniques in the workplace Apply in problem solving: Decision making skills Communication skills Teamwork Time management General customer service skills Questioning and active listening Gather data for evaluated Issues/concerns Use problem solving tools/analytical techniques to identify possible causes of problem
Apply problem solving techniques in the workplace (Critical thinking and problem solving techniques) Analyze the problem (Use system thinking) Describe organizational systems and functions help desk and maintenance practices Read hardware and software products operating system client business domain industry practices on escalation procedures diagnostic tools Video presentation on applying problem solving techniques in the workplace Apply in problem solving: Decision making skills Communication skills Teamwork Time management General customer service skills Questioning and active listening Gather data for evaluated Issues/concerns discussion Lecture viewing Demonstration Written examination Oral evaluation Observation 2 hrs. Use problem solving tools/analytical techniques to identify possible causes of problem