quality of service – to look at complaints and at the front line service management and administration adequacy of linguistic skills – based on commitments 6.1-6.4 No complaints mainstreaming have been 6.6.3 We will use the Association’s received regarding standard complaints procedure to the Welsh record and deal with complaints Language Scheme about this Scheme and will ensure or any of the that it will be possible to monitor commitments specific complaints about the contained in it Scheme. since the last monitoring report. 6.6.4 The Chief Executive will report to the Board annually and will send a No improvements copy of the report to the Welsh to the Welsh Language Commissioner. The report Language Scheme will follow a format agreed with the have been Commissioner and will include suggested by information about the nature of any members of the complaints and improvement public. suggestions received from the public in respect of the Scheme. The annual monitoring report will be submitted to the Welsh Language
quality of service – to look at complaints and at the front line service management and administration adequacy of linguistic skills – based on commitments 6.1-6.4 mainstreaming 6.6.3 We will use the Association’s standard complaints procedure to record and deal with complaints about this Scheme and will ensure that it will be possible to monitor specific complaints about the Scheme. 6.6.4 The Chief Executive will report to the Board annually and will send a copy of the report to the Welsh Language Commissioner. The report will follow a format agreed with the Commissioner and will include information about the nature of any complaints and improvement suggestions received from the public in respect of the Scheme. No complaints have been received regarding the Welsh Language Scheme or any of the commitments contained in it since the last monitoring report. No improvements to the Welsh Language Scheme have been suggested by members of the public. The annual monitoring report will be submitted to the Welsh Language