Conducting an employee satisfaction survey for all officials, results be categorized, reported and action plans be developed to address issues identified. Low Collection Increase of Decentralised provision of By 30 June MM, Lack of Optimisation/Skills collection rate to services to supported by 2017 CFO, Incorrect Data 95% (NT norm) complementary organizational GM:CS, Lack of Clear Procedures Optimisation of structure (i.e. including GM;WS Poor Turnaround Times revenue eliminating Illegal Connections By 01 July – Unsuitable Organisational Review of water & electricity) 2016 CFO, Structure. organizational Develop medium and long GM:CS Outdated Land/Property Audit structure to term plans in dealing with Ineffective Billing System demonstrate immediate RMS challenges e.g. – Lack of Accountability support of meter reading, update GIS data, Revenue No Plan B’s/Turnaround Strategy revenue optimal meter audits, revise existing Incorrect Tariff Structure management, standards). & Billing Management Accountability inclusive of all Integration of ICT Systems relevant functionaries Strengthen working relations with Local Municipalities Implementation of Standard of
Conducting an employee satisfaction survey for all officials, results be categorized, reported and action plans be developed to address issues identified. Revenue & Billing Low Collection Lack of Optimisation/Skills Incorrect Data Lack of Clear Procedures Poor Turnaround Times Unsuitable Organisational Structure. Outdated Land/Property Audit Ineffective Billing System Lack of Accountability No Plan B’s/Turnaround Strategy Incorrect Tariff Structure Management Accountability Increase of collection rate to 95% (NT norm) Optimisation of revenue Review of organizational structure to demonstrate support of revenue optimal management, inclusive of all relevant functionaries Strengthen working relations with Local Municipalities Implementation of Standard of Decentralised provision of services to supported by complementary organizational structure (i.e. including eliminating Illegal Connections – water & electricity) Develop medium and long term plans in dealing with immediate RMS challenges – e.g. meter reading, update GIS data, meter audits, revise existing standards). Integration of ICT Systems By 30 June 2017 By 01 July 2016 MM, CFO, GM:CS, GM;WS CFO, GM:CS