party bookings within 3-7 days of receipt within 3-7 days of the original invoice from the supplier. All Credit notes to be processed within 2 95% of all credit Ongoing 15.5 working days notes within2 days 100% queries Monthly/Quarterly 15.5 All finance related queries to be logged registered. Review in a queries register and all queries to 90% queries be resolved within 2 business days resolved within 2 days 100% As soon as a 15.5 TMC will immediately report Lodge Card fraudulent fraudulent transactions to the transaction or Department. suspicion thereof is noticed TECHNOLOGY, MANAGEMENT INFORMATION AND REPORTING Technology, Three Standard Reports in line with 100% Monthly 15.6.4 Management Information National Treasury Cost Containment and Reporting Instruction Accuracy of reports 95% Monthly 15.6.3 Monthly travel management reports to 95% accuracy Monthly/Quarterly 15.6.8 be presented to the travel Review client’s manager and finance manager. The report to include (not limited): Summary of total travel spend Total expenditure by Air Carrier Detailed accommodation facility spend Cost savings report Exception reports Unused ticket report Uninvoiced voucher report Invoices not paid within 30 days ACCOUNT MANAGEMENT
party bookings within 3-7 days of receipt of the original invoice from the supplier. within 3-7 days All Credit notes to be processed within 2 working days 95% of all credit notes within2 days Ongoing 15.5 All finance related queries to be logged in a queries register and all queries to be resolved within 2 business days 100% queries registered. 90% queries resolved within 2 days Monthly/Quarterly Review 15.5 TMC will immediately report Lodge Card fraudulent transactions to the Department. 100% As soon as a fraudulent transaction or suspicion thereof is noticed 15.5 TECHNOLOGY, MANAGEMENT INFORMATION AND REPORTING Technology, Management Information and Reporting Three Standard Reports in line with National Treasury Cost Containment Instruction 100% Monthly 15.6.4 Accuracy of reports 95% Monthly 15.6.3 Monthly travel management reports to be presented to the client’s travel manager and finance manager. The report to include (not limited): Summary of total travel spend Total expenditure by Air Carrier Detailed accommodation facility spend Cost savings report Exception reports Unused ticket report Uninvoiced voucher report Invoices not paid within 30 days 95% accuracy Monthly/Quarterly Review 15.6.8 ACCOUNT MANAGEMENT