= Realistic; not extreme. A Attainable: R = Relevant: Matters to stakeholders. T = Timely: Grounded to a specific target date; answers the question, “When?” Measuring the changes that occur as a result of rolling out Office 365 will provide a way to monetize savings in time and resources and capture qualitative gains in employee satisfaction. Examples of Success Criteria Success Criteria Method/Source Metrics Example Goal Increased adoption: Quantitative: Mailbox usage Comparison of pre- and post-rollout reports Increased usage Office 365 reports SharePoint usage will show increasing correlates to user Lync IMs and conferences adoption of 10% per adoption of the month. technology. Minutes of Lync audio used Training effectiveness: Quantitative: Mailbox usage Comparison of pre- and post-training usage Increased usage Office 365 reports SharePoint usage reports will show correlates to training Qualitative: Lync IMs and conferences increasing adoption per effectiveness. month. End user surveys Minutes of Lync audio used Employee Net User Employee satisfaction Satisfaction is 130+ based on the final training survey. Reduced operating Quantitative: Mailbox usage Comparison of pre- and post- Office 365 reports costs: Office 365 reporting SharePoint usage will show cost savings. Increased adoption Finance/Accounting Audio conferencing billing correlates to reduced Post-rollout of third reports and usage third-party conferencing party phone conferencing usage, travel time, and Help Desk reports Travel and phone expenses should show decreasing resource allocation. usage of 10% per month. Travel and phone Help Desk calls expense reports Output measures Increased productivity: Qualitative: Time required to complete Time to complete projects customer orders should Increased adoption End user surveys drop by 15% within 6 correlates to faster months. communication and decision-making, shorter time to complete tasks. Improved collaboration: Qualitative: Employee satisfaction Teams that work from multiple locations will Increased cross-team and End user surveys Time saved report improved feelings cross-location of connection with their communications. teammates within 3 months of the Lync rollout.
A = Attainable: Realistic; not extreme. R = Relevant: Matters to stakeholders. T = Timely: Grounded to a specific target date; answers the question, “When?” Measuring the changes that occur as a result of rolling out Office 365 will provide a way to monetize savings in time and resources and capture qualitative gains in employee satisfaction. Examples of Success Criteria Success Criteria Method/Source Metrics Example Goal Increased adoption: Increased usage correlates to user adoption of the technology. Quantitative: Office 365 reports Mailbox usage SharePoint usage Lync IMs and conferences Minutes of Lync audio used Comparison of pre- and post-rollout reports will show increasing adoption of 10% per month. Training effectiveness: Increased usage correlates to training effectiveness. Quantitative: Office 365 reports Qualitative: End user surveys Mailbox usage SharePoint usage Lync IMs and conferences Minutes of Lync audio used Employee satisfaction Comparison of pre- and post-training usage reports will show increasing adoption per month. Employee Net User Satisfaction is 130+ based on the final training survey. Reduced operating costs: Increased adoption correlates to reduced third-party conferencing usage, travel time, and resource allocation. Quantitative: Office 365 reporting Finance/Accounting reports Help Desk reports Travel and phone expense reports Output measures Mailbox usage SharePoint usage Audio conferencing billing and usage Travel and phone expenses Help Desk calls Comparison of pre- and post- Office 365 reports will show cost savings. Post-rollout of third party phone conferencing should show decreasing usage of 10% per month. Increased productivity: Increased adoption correlates to faster communication and decision-making, shorter time to complete tasks. Qualitative: End user surveys Time required to complete projects Time to complete customer orders should drop by 15% within 6 months. Improved collaboration: Increased cross-team and cross-location communications. Qualitative: End user surveys Employee satisfaction Time saved Teams that work from multiple locations will report improved feelings of connection with their teammates within 3 months of the Lync rollout.