be responsive to learning from outcomes which will inform and improve practice within the school. A copy of this Procedure is available on the school’s website or is available from the school on request. COMPLAINTS PROCEDURE AT A GLANCE – Time Limit Please contact the school as soon as possible, unless there are exceptional circumstances, complaints will normally only be considered within 6 months of origin of the complaint to the school. Stage One When making a complaint, write to the school Principal who will arrange for the complaint to be investigated. If the complaint is about the Principal, proceed to Stage Two. The school requires complaints to be made in writing, where this may present difficulties, please contact the school which will make reasonable arrangements to support you with this process. (see guidance notes for further information) Please provide as much information as possible including; name and contact details what the complaint is about what has already been done to try to resolve it and what you would like the school to do to resolve the complaint.
be responsive to learning from outcomes which will inform and improve practice within the school. A copy of this Procedure is available on the school’s website or is available from the school on request. COMPLAINTS PROCEDURE – AT A GLANCE Time Limit Please contact the school as soon as possible, unless there are exceptional circumstances, complaints will normally only be considered within 6 months of origin of the complaint to the school. Stage One When making a complaint, write to the school Principal who will arrange for the complaint to be investigated. If the complaint is about the Principal, proceed to Stage Two. The school requires complaints to be made in writing, where this may present difficulties, please contact the school which will make reasonable arrangements to support you with this process. (see guidance notes for further information) Please provide as much information as possible including; name and contact details what the complaint is about what has already been done to try to resolve it and what you would like the school to do to resolve the complaint.