Must provide an adequate team of III.D Initial Operations and dedicated resources for CMS Certification preparation and support of CMS – Organizational Staffing certification. Must maintain an adequate number of staff to support the initial III.D Initial Operations and operations enhanced activities in CMS Certification addition to the normal operational – Organizational Staffing staff. Must provide and retain sufficient staff in the right mix, inclusive of technical (e.g. systems analysts, technicians) and non-technical (e.g. clerical, business analysts) resources to resolve issues and III.D Initial Operations and meet the requirements specified in CMS Certification this RFP, and the resulting – Organizational Staffing contract. Must provide a documented User III.E Initial Operations and Support Plan for user support CMS Certification User during the initial operations and – Support CMS certification phase. Must provide user support through a fully functional user support help III.E Initial Operations and desk for authorized users. Users CMS Certification User must have various contact options – Support (e.g. email, online, phone). Must provide users a means to III.E Initial Operations and alert user support personnel of CMS Certification User their need for support when no one – Support is available to take their call. III.E Initial Operations and Must provide an adequate number CMS Certification User of staff and expertise for the help – Support desk. Must prioritize and resolve issues III.E Initial Operations and coming into the help desk using CMS Certification User mutually agreed upon severity – Support definitions. III.E Initial Operations and Must track, manage, and report on CMS Certification User user support requests and statuses – Support using the proposed tool.
III.D Initial Operations and CMS Certification – Organizational Staffing Must provide an adequate team of dedicated resources for preparation and support of CMS certification. III.D Initial Operations and CMS Certification – Organizational Staffing Must maintain an adequate number of staff to support the initial operations enhanced activities in addition to the normal operational staff. III.D Initial Operations and CMS Certification – Organizational Staffing Must provide and retain sufficient staff in the right mix, inclusive of technical (e.g. systems analysts, technicians) and non-technical (e.g. clerical, business analysts) resources to resolve issues and meet the requirements specified in this RFP, and the resulting contract. III.E Initial Operations and CMS Certification – User Support Must provide a documented User Support Plan for user support during the initial operations and CMS certification phase. III.E Initial Operations and CMS Certification – User Support Must provide user support through a fully functional user support help desk for authorized users. Users must have various contact options (e.g. email, online, phone). III.E Initial Operations and CMS Certification – User Support Must provide users a means to alert user support personnel of their need for support when no one is available to take their call. III.E Initial Operations and CMS Certification – User Support Must provide an adequate number of staff and expertise for the help desk. III.E Initial Operations and CMS Certification – User Support Must prioritize and resolve issues coming into the help desk using mutually agreed upon severity definitions. III.E Initial Operations and CMS Certification – User Support Must track, manage, and report on user support requests and statuses using the proposed tool.