Public events: The government, regional health authorities, corporations, Manitoba’s large municipalities, school divisions, colleges and universities must also make their hearings and consultation processes accessible by: announcing events in a manner that is accessible holding events in accessible places inviting requests for disability accommodations This requirement is recommended, but optional for the private and non-profit sectors. Some questions you may have regarding accessibility If you face barriers, you may have many questions about how the Accessibility Standard for Customer Service will affect you. In the next few pages, you’ll find answers to some common questions. What if I need assistance when I enter a business or organization? The Accessibility Standard for Customer Service tells service providers to train all staff to ask How can I help? and to know the kinds of respectful – – help that customers may require. Am I still a customer, even if I am not buying something? The word customer is used in a very broad way by this standard. Every Manitoba organization that has at least one employee is considered a service provider, and everyone who receives service from these organizations is considered a customer. This includes students, clients and program participants. What can I expect from service providers? You can expect your service provider to support accessibility and display a positive attitude.
Public events: The government, regional health authorities, corporations, Manitoba’s large municipalities, school divisions, colleges and universities must also make their hearings and consultation processes accessible by: announcing events in a manner that is accessible holding events in accessible places inviting requests for disability accommodations This requirement is recommended, but optional for the private and non-profit sectors. Some questions you may have regarding accessibility If you face barriers, you may have many questions about how the Accessibility Standard for Customer Service will affect you. In the next few pages, you’ll find answers to some common questions. What if I need assistance when I enter a business or organization? The Accessibility Standard for Customer Service tells service providers to train all staff to ask – How can I help? – and to know the kinds of respectful help that customers may require. Am I still a customer, even if I am not buying something? The word customer is used in a very broad way by this standard. Every Manitoba organization that has at least one employee is considered a service provider, and everyone who receives service from these organizations is considered a customer. This includes students, clients and program participants. What can I expect from service providers? You can expect your service provider to support accessibility and display a positive attitude.