How are you assessing the customer 3.2 Analyse, explain and following (3) (3) negotiate appropriate service issues aspects of the options for resolution Unit of with customer Competency? 3.3 Propose viable options in accordance Assessment with appropriate instrument/s legislative requirements and enterprise policies 3.4 Ensure matters for which a solution cannot be negotiated are referred to appropriate personnel Foundation Skills Assessment method/s Foundation 1 1 Skills 2 2
customer service issues 3.2 Analyse, explain and negotiate appropriate options for resolution with customer 3.3 Propose viable options in accordance with appropriate legislative requirements and enterprise policies 3.4 Ensure matters for which a solution cannot be negotiated are referred to appropriate personnel (3) (3) How are you assessing the following aspects of the Unit of Competency? Foundation Skills Assessment method/s Assessment instrument/s Foundation Skills 1 1 2 2