Procedural Steps Staff Procedure or Client Voice Surveys Form Title Timeline May, end of school year, annually Location of ESC-20 Documentation Responsible 1. Family Survey for Quality of Services & Survey During the month of May, FSA – FSA staff send home to parents/guardians the Family Survey for Quality of Services Community & Family in order to get input from parents/guardians regarding their experience with the Head Coordinator Start program over the past school year. In addition, the parents/guardians receive a Child Survey to complete with their own child regarding their experience in the Head Start program over the past school year. 2. Completed surveys are returned to the program in envelopes provided by the program FSA so that parents/guardians feel comfortable submitting their survey and comments in an Community & Family anonymous manner. FSA collect as many surveys as possible and turn them into their Coordinator Community & Family Coordinator. 3. The Community & Family Coordinator submits the completed parent/guardian and child Community & Family surveys to the program Office manager to turn into a report by school district and as an Coordinator entire program summary. Office Manager 4. The program analyzes the feedback data from parents/guardians and children in order Component Director Program Coordinator to make program improvements, as needed. Community & Family Coordinator 5. A summary report is provided to the ESC-20 Board and next year’s Policy Council at Component Director Program Coordinator the start of the new school year. Community & Family Coordinator 6. Client Voice Surveys During the month of May, a Survey Monkey of five questions Component Director – per survey topic is sent to the following contacts in order to gain client voice feedback Program Coordinator for potential program improvements. Community & Family Coordinator Education Survey Teachers – Wellness Survey Campus Counselors – Special Education Survey School District Primary Contact – Child Nutrition Survey School District and/or Campus Primary Contact – Health Survey Campus Nurses and/or School District Primary Contact – Safety Survey School District Facilities Contact – Transportation Survey School District Transportation Contact – Administration Survey Campus Principals – Personnel Survey School District Human Resources Contact – Financial Services Survey School District Finance Contact – Policy Council Survey provided in hardcopy when necessary – Staff Survey Management Team & FSA – 7. The Survey Monkey application provides summary reports of the data collected. The Component Director Program Coordinator programs analyze the feedback data from all sources in order to make program Community & Family improvements, as needed. Coordinator
Procedure or Form Title Client Voice Surveys Timeline May, end of school year, annually Location of Documentation ESC-20 Procedural Steps Staff Responsible 1. Family Survey for Quality of Services & Survey – During the month of May, FSA staff send home to parents/guardians the Family Survey for Quality of Services in order to get input from parents/guardians regarding their experience with the Head Start program over the past school year. In addition, the parents/guardians receive a Child Survey to complete with their own child regarding their experience in the Head Start program over the past school year. FSA Community & Family Coordinator 2. Completed surveys are returned to the program in envelopes provided by the program so that parents/guardians feel comfortable submitting their survey and comments in an anonymous manner. FSA collect as many surveys as possible and turn them into their Community & Family Coordinator. FSA Community & Family Coordinator 3. The Community & Family Coordinator submits the completed parent/guardian and child surveys to the program Office manager to turn into a report by school district and as an entire program summary. Community & Family Coordinator Office Manager 4. The program analyzes the feedback data from parents/guardians and children in order to make program improvements, as needed. Component Director Program Coordinator Community & Family Coordinator 5. A summary report is provided to the ESC-20 Board and next year’s Policy Council at the start of the new school year. Component Director Program Coordinator Community & Family Coordinator 6. Client Voice Surveys – During the month of May, a Survey Monkey of five questions per survey topic is sent to the following contacts in order to gain client voice feedback for potential program improvements. Education Survey – Teachers Wellness Survey – Campus Counselors Special Education Survey – School District Primary Contact Child Nutrition Survey – School District and/or Campus Primary Contact Health Survey – Campus Nurses and/or School District Primary Contact Safety Survey – School District Facilities Contact Transportation Survey – School District Transportation Contact Administration Survey – Campus Principals Personnel Survey – School District Human Resources Contact Financial Services Survey – School District Finance Contact Policy Council Survey – provided in hardcopy when necessary Staff Survey – Management Team & FSA Component Director Program Coordinator Community & Family Coordinator 7. The Survey Monkey application provides summary reports of the data collected. The programs analyze the feedback data from all sources in order to make program improvements, as needed. Component Director Program Coordinator Community & Family Coordinator