IS THE SERVICE CARING? (By caring, we mean that staff involve and treat people with compassion, kindness, dignity and respect) D Discussion O Observation P/C Patient or Carer feedback E Evidence (policy, SOP, written records etc) Team visited: ___________________________ Date of Visit: _____________________ Visiting members: _________________________________________________________ Team members involved ____________________________________________________ Prompt Comments Type of Evidence (D, O, P/C, E) Do staff understand and respect people’s personal, cultural, social and religious needs, and do they take these into account? Do staff take the time to interact with people who use the service and those close to them in a respectful and considerate manner? Do staff show an encouraging, sensitive and supportive attitude to people who use services and those close to them? Do staff raise concerns about disrespectful, discriminatory or abusive behaviour or attitudes? How do staff make sure that people’s privacy and dignity is always respected, including during physical or intimate care? When people experience physical pain, discomfort or emotional distress do staff respond in a compassionate, timely and appropriate way? Do staff respect confidentiality at all times? Do staff communicate with people so that they understand their care, treatment and condition? Do staff recognise when people who use services and those close to them need additional support to help them understand and be involved in their care and treatment and enable them to access this? (This includes language interpreters, sign language interpreters, specialist advice or advocates.)
IS THE SERVICE CARING? (By caring, we mean that staff involve and treat people with compassion, kindness, dignity and respect) D Discussion O Observation P/C Patient or Carer feedback E Evidence (policy, SOP, written records etc) Team visited: ___________________________ Date of Visit: _____________________ Visiting members: _________________________________________________________ Team members involved ____________________________________________________ Prompt Comments Type of Evidence (D, O, P/C, E) Do staff understand and respect people’s personal, cultural, social and religious needs, and do they take these into account? Do staff take the time to interact with people who use the service and those close to them in a respectful and considerate manner? Do staff show an encouraging, sensitive and supportive attitude to people who use services and those close to them? Do staff raise concerns about disrespectful, discriminatory or abusive behaviour or attitudes? How do staff make sure that people’s privacy and dignity is always respected, including during physical or intimate care? When people experience physical pain, discomfort or emotional distress do staff respond in a compassionate, timely and appropriate way? Do staff respect confidentiality at all times? Do staff communicate with people so that they understand their care, treatment and condition? Do staff recognise when people who use services and those close to them need additional support to help them understand and be involved in their care and treatment and enable them to access this? (This includes language interpreters, sign language interpreters, specialist advice or advocates.)