In order to gain a perspective on the quality of care provided to our patients from the patient’s perspective, Dorothea Dix Psychiatric Center conducts and the Inpatient Customer Survey. The Inpatient Customer Survey (ICS) is a standardized national survey of customer satisfaction. The National Association of State Mental Health Program Directors Research Institute (NRI) collects data from state psychiatric hospitals throughout the country in an effort to compare the results of patient satisfaction in six areas or domains of focus. These domains include Outcomes, Dignity, Rights, Participation, Environment, and Empowerment. NRI Inpatient Consumer Survey (ICS) Response Rate: July August September 1Q2018 9 7 7 23 Number of patients discharged 5 4 1 10 Number of survey responses 56% 57% 14% 43% Survey response rate Note: The following graphs contain the results of the Inpatient Consumer Survey. If there is no result for a particular month, it indicates that no surveys were completed for that month. Outcome Domain I am better able to deal with crisis. My symptoms are not bothering me as much. I do better in social situations. I deal more effectively with daily problems. Dignity Domain I was treated with dignity and respect. Staff here believed that I could grow, change and recover. I felt comfortable asking questions about my treatment and medications. I was encouraged to use self-help/support groups. Rights Domain I felt free to complain without fear of retaliation. I felt safe to refuse medication or treatment during my hospital stay.
In order to gain a perspective on the quality of care provided to our patients from the patient’s perspective, Dorothea Dix Psychiatric Center conducts and the Inpatient Customer Survey. The Inpatient Customer Survey (ICS) is a standardized national survey of customer satisfaction. The National Association of State Mental Health Program Directors Research Institute (NRI) collects data from state psychiatric hospitals throughout the country in an effort to compare the results of patient satisfaction in six areas or domains of focus. These domains include Outcomes, Dignity, Rights, Participation, Environment, and Empowerment. NRI Inpatient Consumer Survey (ICS) Response Rate: July August September 1Q2018 Number of patients discharged 9 7 7 23 Number of survey responses 5 4 1 10 Survey response rate 56% 57% 14% 43% Note: The following graphs contain the results of the Inpatient Consumer Survey. If there is no result for a particular month, it indicates that no surveys were completed for that month. Outcome Domain I am better able to deal with crisis. My symptoms are not bothering me as much. I do better in social situations. I deal more effectively with daily problems. Dignity Domain I was treated with dignity and respect. Staff here believed that I could grow, change and recover. I felt comfortable asking questions about my treatment and medications. I was encouraged to use self-help/support groups. Rights Domain I felt free to complain without fear of retaliation. I felt safe to refuse medication or treatment during my hospital stay.