A major impact incident The investigation The investigator The investigator occurs and it falls manager screens (sometimes also submits an under one of the the incident for the investigation investigation report following categories: investigation within manager) and response plan 72 of the completes an for initial review physical abuse service provider investigation plan and approval by sexual first becoming to be submitted to the investigation aware of the the department for manager financial abuse incident happening endorsement psychological or The investigation through the service The investigation manager reviews emotional abuse provider CEO or manager makes and quality assures sexual exploitation senior delegate recommendation the investigation poor quality of care for investigative The investigator report and action, which is conducts the response plan, and unexplained injury. either to conduct investigation, then progresses it The incident is reported an investigation or gathering and to the CEO or within the mandatory to do a review documenting senior delegate to 24hour period and an instead relevant evidence, endorse and investigation manager conducting submit to the The investigation is appointed by the interviews, etc. department manager may service provider. conduct The investigator The CEO or senior investigation if they and the delegate endorses have the investigation report and submits appropriate skills or manager keep in to the department they may engage regular contact The divisional someone external throughout the office reviews and to do so. investigation to endorses the report monitor progress. or requests further information or follow-up. Who is responsible? Who is responsible? Who is responsible? Who is responsible? Service provider CEO Investigation manager Investigation manager Investigation manager or senior delegate Investigator (if external) Investigator (if external) Service provider CEO Service provider CEO or senior delegate or senior delegate Divisional office Case studies expected responses – Check your understanding of the case study you selected against the expected responses below. Case study 1: Homeless sector Answers 1. Which of the following statements are correct in relation to Joanna’s decision to recommend an investigation be conducted in response to this incident? Yes/No
A major impact incident occurs and it falls under one of the following categories: physical abuse sexual financial abuse psychological or emotional abuse sexual exploitation poor quality of care unexplained injury. The incident is reported within the mandatory 24hour period and an investigation manager is appointed by the service provider. The investigation manager screens the incident for investigation within 72 of the service provider first becoming aware of the incident happening The investigation manager makes recommendation for investigative action, which is either to conduct an investigation or to do a review instead The investigation manager may conduct investigation if they have the appropriate skills or they may engage someone external to do so. The investigator (sometimes also the investigation manager) completes an investigation plan to be submitted to the department for endorsement through the service provider CEO or senior delegate The investigator conducts the investigation, gathering and documenting relevant evidence, conducting interviews, etc. The investigator and the investigation manager keep in regular contact throughout the investigation to monitor progress. The investigator submits an investigation report and response plan for initial review and approval by the investigation manager The investigation manager reviews and quality assures the investigation report and response plan, and then progresses it to the CEO or senior delegate to endorse and submit to the department The CEO or senior delegate endorses report and submits to the department The divisional office reviews and endorses the report or requests further information or follow-up. Who is responsible? Who is responsible? Who is responsible? Who is responsible? Service provider CEO or senior delegate Investigation manager Investigation manager Investigation manager Investigator (if external) Investigator (if external) Service provider CEO or senior delegate Service provider CEO or senior delegate Divisional office Case studies – expected responses Check your understanding of the case study you selected against the expected responses below. Case study 1: Homeless sector Answers 1. Which of the following statements are correct in relation to Joanna’s decision to recommend an investigation be conducted in response to this incident? Yes/No