Table 4: Correlations Total Relative Payment Aftersales Offline Delivery Online High Low number Certificate Variables nr. variety presence variety support method rating of rating of empl. SKUs 1 Relative nr. of empl. Total number of 0.067 1 SKUs 0.099 0.232 1 Certificate -0.094 0.134 0.341 1 Payment method 0.000 -0.029 -0.074 -0.150 1 Aftersales rating -0.083 0.021 0.090 0.005 0.395 1 Delivery rating 0.203 0.153 0.300 0.317 -0.033 0.007 1 Online support -0.144 0.008 0.179 0.122 0.069 -0.087 0.359 1 Offline presence -0.092 -0.270 -0.208 -0.046 0.114 0.086 -0.336 -0.299 1 Low variety As can bee 0.153 0.284 0.296 0.292 -0.090 -0.048 0.365 0.256 -0.452 1 High variety seen from the
Table 4: Correlations Variables Relative nr. of empl. Total number of SKUs Certificate Payment method Aftersales rating Delivery rating Online support Offline presence Low variety High variety Relative nr. of empl. 1 Total number of SKUs 0.067 1 Certificate 0.099 0.232 1 Payment method -0.094 0.134 0.341 1 Aftersales rating 0.000 -0.029 -0.074 -0.150 1 Delivery rating -0.083 0.021 0.090 0.005 0.395 1 Online support 0.203 0.153 0.300 0.317 -0.033 0.007 1 Offline presence -0.144 0.008 0.179 0.122 0.069 -0.087 0.359 1 Low variety -0.092 -0.270 -0.208 -0.046 0.114 0.086 -0.336 -0.299 1 High variety 0.153 0.284 0.296 0.292 -0.090 -0.048 0.365 0.256 -0.452 1 As can bee seen from the