can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Key Relationships Internal External Southern DHB staff Patients and whanau Managers at all levels of the Visitors organisation Stakeholders General Practitioners Healthcare organisations eg, Hospice, Cancer Society Knowledge, Experience and Skills required Minimum level 3 NCEA At least 4 years clerical administration experience High standard of interpersonal communication skills, including written and verbal Knowledge of office systems and procedures Evidence of good literacy and numeracy skills Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email) Ability to understand and follow written or verbal instructions Sets high standards of performance Ability to work well in a team and foster good interpersonal relationship. Willing to support and assist other staff as required Respect the privacy of individuals when dealing with personal information Clerical experience within a health care environment Experience in dealing with members of the public in a service environment Experienced touch-typist with speed (70 words per minute) and accuracy (no more than five errors). Successful completion of medical terminology. Key Accountabilities Deliverables Examples to measure against Service support All duties performed to a Provide timely and accurate high standard Provide high quality confidential administrative support to administrative support to Prompt response to enable the efficient functioning of the the SBCS, ensuring efficient requests service, including but not limited to: and effective service Enquires are handled Set up and maintain effective delivery efficiently, promptly and electronic and paper filing systems appropriately and procedures relevant to the Efficient transactional service, enabling quick access to processing information Adherence to work Identify potential improvements to practice in line with systems and processes to ensure the organisational and finance continuous improvement of policies administrative duties Accurate high quality Demonstrate attention to detail and documentation produced accuracy in a timely manner. Demonstrate a willingness to adapt to Incoming phone calls and changing needs of the service visitors are given exceptional customer Evaluates situations and service identify existing or potential problems and opportunities
can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Key Relationships Internal Southern DHB staff Managers at all levels of the organisation External Patients and whanau Visitors Stakeholders General Practitioners Healthcare organisations eg, Hospice, Cancer Society Knowledge, Experience and Skills required Minimum level 3 NCEA At least 4 years clerical administration experience High standard of interpersonal communication skills, including written and verbal Knowledge of office systems and procedures Evidence of good literacy and numeracy skills Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email) Ability to understand and follow written or verbal instructions Sets high standards of performance Ability to work well in a team and foster good interpersonal relationship. Willing to support and assist other staff as required Respect the privacy of individuals when dealing with personal information Clerical experience within a health care environment Experience in dealing with members of the public in a service environment Experienced touch-typist with speed (70 words per minute) and accuracy (no more than five errors). Successful completion of medical terminology. Key Accountabilities Deliverables Examples to measure against Service support Provide high quality administrative support to the SBCS, ensuring efficient and effective service delivery Provide timely and accurate confidential administrative support to enable the efficient functioning of the service, including but not limited to: Set up and maintain effective electronic and paper filing systems and procedures relevant to the service, enabling quick access to information Identify potential improvements to systems and processes to ensure the continuous improvement of administrative duties Demonstrate attention to detail and accuracy Demonstrate a willingness to adapt to changing needs of the service Evaluates situations and identify existing or potential problems and opportunities All duties performed to a high standard Prompt response to requests Enquires are handled efficiently, promptly and appropriately Efficient transactional processing Adherence to work practice in line with organisational and finance policies Accurate high quality documentation produced in a timely manner. Incoming phone calls and visitors are given exceptional customer service