Appeal If you are not happy with the outcome of your complaint and would like to make an appeal, please do so in writing to: The Principal City College Peterborough Brook Street Peterborough Cambridgeshire PE1 1TU Appeals need to be made within four weeks of the date that the outcome of your complaint was given to you and must give as much detail as possible about the reason that you feel that your complaint has not been resolved to your satisfaction. An outcome that is consistent with the College Refund Policy will not usually be reversed at appeal. If you are still not happy following your appeal, please put this in writing to the Chair of Governors and using the address above. If you are on a funded course at the College and are still not happy, you can raise this through the Skills Funding Agency or the Education Funding Agency (for Study Programmes). Details can be found on their websites. YOUR FEEDBACK Help us to improve our service and get it right first time. The College aims to get it right first time, every time. If you aren’t happy with any part of the service you have received, we want to know. We would also appreciate to hear about the things that you have enjoyed or where you have received excellent service so we can build on this or pass on your compliments. Please complete this form (or ask someone to do it for you) and provide details of your feedback and return to: Quality Department, City College Peterborough, Brook Street, Peterborough, PE1 1TU Phone: 01733 761361ex.288 Fax: 01733 708067 Email: quality@citycollegepeterborough.ac.uk Part 1 Your details Title: MR MRS MS MISS Forename : Surname Address: Post Code: Daytime Telephone No: Course (if applicable):
Appeal If you are not happy with the outcome of your complaint and would like to make an appeal, please do so in writing to: The Principal City College Peterborough Brook Street Peterborough Cambridgeshire PE1 1TU Appeals need to be made within four weeks of the date that the outcome of your complaint was given to you and must give as much detail as possible about the reason that you feel that your complaint has not been resolved to your satisfaction. An outcome that is consistent with the College Refund Policy will not usually be reversed at appeal. If you are still not happy following your appeal, please put this in writing to the Chair of Governors and using the address above. If you are on a funded course at the College and are still not happy, you can raise this through the Skills Funding Agency or the Education Funding Agency (for Study Programmes). Details can be found on their websites. YOUR FEEDBACK Help us to improve our service and get it right first time. The College aims to get it right first time, every time. If you aren’t happy with any part of the service you have received, we want to know. We would also appreciate to hear about the things that you have enjoyed or where you have received excellent service so we can build on this or pass on your compliments. Please complete this form (or ask someone to do it for you) and provide details of your feedback and return to: Quality Department, City College Peterborough, Brook Street, Peterborough, PE1 1TU Phone: 01733 761361ex.288 Fax: 01733 708067 Email: quality@citycollegepeterborough.ac.uk Part 1 Your details Title: MR MRS MS MISS Forename : Surname Address: Post Code: Daytime Telephone No: Course (if applicable):