The main bodies that complaints were submitted against were: Municipalities in the northern region (30% of the complaints), National Insurance Institute (12%), Israel Police Force (9%), Ministry of the Interior (5%). Outcome of Investigated Complaints In 2009, 12,011 complaint investigations were concluded (compared with 12,639 complaints submitted during the course of the year). It should be noted that, of the complaints the investigations of which have not yet been completed, 61% were received in the last quarter of the year 2009. The completed investigations dealt with 12,952 subjects. The table below displays the investigation results in these subjects: Subjects Investigated in 2009 Investigation Outcome In Numbers In Percent Decision was Made in Essence of Matter* 5,224 40.3 Investigation Stopped** 4,252 32.8 Complaint was Summarily Dismissed*** 3,476 26.9 Total Number of Investigated Subjects 12,952 100 * and it was determined whether the complaint was justified or not. ** the investigation was stopped at different stages of handling due to the following reasons: The matter raised in the complaint was resolved (1,937 [43%] of the complaints); it was found that one of the reasons specified in the Law for not opening an investigation applied (429 [10%] of the complaints); the complainant withdrew his complaint or did not respond to the Ombudsman's communications (1,010 [24%] of the complaints); other reasons (876 [21%] of the complaints). *** the subject matter of the complaint was dismissed on the spot for different reasons among them: The complained body is not one of the listed bodies against which a complaint may be filed under
The main bodies that complaints were submitted against were: Municipalities in the northern region (30% of the complaints), National Insurance Institute (12%), Israel Police Force (9%), Ministry of the Interior (5%). Outcome of Investigated Complaints In 2009, 12,011 complaint investigations were concluded (compared with 12,639 complaints submitted during the course of the year). It should be noted that, of the complaints the investigations of which have not yet been completed, 61% were received in the last quarter of the year 2009. The completed investigations dealt with 12,952 subjects. The table below displays the investigation results in these subjects: Investigation Outcome Subjects Investigated in 2009 In Numbers In Percent Decision was Made in Essence of Matter* 5,224 40.3 Investigation Stopped** 4,252 32.8 Complaint was Summarily Dismissed*** 3,476 26.9 Total Number of Investigated Subjects 12,952 100 * and it was determined whether the complaint was justified or not. ** the investigation was stopped at different stages of handling due to the following reasons: The matter raised in the complaint was resolved (1,937 [43%] of the complaints); it was found that one of the reasons specified in the Law for not opening an investigation applied (429 [10%] of the complaints); the complainant withdrew his complaint or did not respond to the Ombudsman's communications (1,010 [24%] of the complaints); other reasons (876 [21%] of the complaints). *** the subject matter of the complaint was dismissed on the spot for different reasons among them: The complained body is not one of the listed bodies against which a complaint may be filed under