communication around such provisions. D.14-08-043 at p. 21 (compare cancellation periods). with Joint Reply Comments at p. 2, noting the need to provide recourse not only for specific CforAT’s any involuntary return to utility service but recommendations include: also in the event of CTA fraud or Support for an effective deposit nonperformance). The Phase 1 Decision or bond requirement. then finds that a security deposit would Comments on OIR at pp. 6-7, ensure adequate recourse. D.14-08-043 at p. 23. The Commission also determined Joint Reply Comments on PD at pp. 2-3. that it would address the appropriate amount of the bond in Phase 2. Id. Supported clear standards on Noted Criminal Convictions: The Commission required disclosures of criminal ordered staff to develop the necessary convictions. Comments on OIR procedures to ensure a fair and balanced at pp. 4-5. result for evaluating criminal convictions. Supported adoption of a 30-day D.14-08-043 at p. 11. cancellation period to protect customers. Joint Reply Cancellation Period: The Commission Noted Comments on PD at pp. 1-2. adopted a 30-day cancellation period as a means of consumer protection to allow Broadly addressed the customers to cancel an unintended service importance of effective switch without penalty. D.14-08-043 at pp. communication with customers. 34-35. Comments on OIR at pp. 5-6, Communication: While the Commission Noted deferred consideration of notice and marketing issues to Phase 2, D.14-08-043 at p. 39, the Phase 1 Decision includes recognition generally of the importance of effective customer notice. at p. See e.g. id. 41, FOF 19. Phase 2: Noted In Phase 2, CforAT filed opening and reply comments on the Phase 2 Scoping Memo in conjunction with TURN and NCLC (Joint Phase 2 Comments, filed on April 7, 2017 and Joint Phase 2 Reply Comments, filed on April 28, 2017). CforAT also filed separate comments and reply comments on the Phase 2 PD. Issues addressed by CforAT (in coordination with other consumers) include: Noted Right to Cancel: The Commission affirmed Addressed the importance of the 30-day cancellation period adopted in providing a right to cancel Phase 1 and directed CTAs to include
communication around such cancellation periods). CforAT’s specific recommendations include: Support for an effective deposit or bond requirement. Comments on OIR at pp. 6-7, Joint Reply Comments on PD at pp. 2-3. Supported clear standards on required disclosures of criminal convictions. Comments on OIR at pp. 4-5. Supported adoption of a 30-day cancellation period to protect customers. Joint Reply Comments on PD at pp. 1-2. Broadly addressed the importance of effective communication with customers. Comments on OIR at pp. 5-6, provisions. D.14-08-043 at p. 21 (compare with Joint Reply Comments at p. 2, noting the need to provide recourse not only for any involuntary return to utility service but also in the event of CTA fraud or nonperformance). The Phase 1 Decision then finds that a security deposit would ensure adequate recourse. D.14-08-043 at p. 23. The Commission also determined that it would address the appropriate amount of the bond in Phase 2. Id. Criminal Convictions: The Commission ordered staff to develop the necessary procedures to ensure a fair and balanced result for evaluating criminal convictions. D.14-08-043 at p. 11. Cancellation Period: The Commission adopted a 30-day cancellation period as a means of consumer protection to allow customers to cancel an unintended service switch without penalty. D.14-08-043 at pp. 34-35. Communication: While the Commission deferred consideration of notice and marketing issues to Phase 2, D.14-08-043 at p. 39, the Phase 1 Decision includes recognition generally of the importance of effective customer notice. See e.g. id. at p. 41, FOF 19. Noted Noted Noted Phase 2: In Phase 2, CforAT filed opening and reply comments on the Phase 2 Scoping Memo in conjunction with TURN and NCLC (Joint Phase 2 Comments, filed on April 7, 2017 and Joint Phase 2 Reply Comments, filed on April 28, 2017). CforAT also filed separate comments and reply comments on the Phase 2 PD. Issues addressed by CforAT (in coordination with other consumers) include: Addressed the importance of providing a right to cancel Right to Cancel: The Commission affirmed the 30-day cancellation period adopted in Phase 1 and directed CTAs to include Noted Noted