Completion of survey. 3.8.4.7 3.4.D New-Hire The Contractor shall provide Due Quarterly Training Online Training for all new As needed workers. The New-Hire Training, in a format mutually agreed upon, shall at a minimum cover: Access to survey Completion of survey 3.8.4.8 3.4.E.4 Business These two plans, in MS Word, Initial Plan due Continuity Plan shall outline the Contractor’s NTP + 60 and Disaster approach to continuity of operation Calendar Days. Recovery Plans and maintenance of RMTS and Final Plan due preservation of data in the event of NTP +120 a major disruption or normal Calendar Days operations. 3.8.4.9 Implementation and The date the RMTS system shall Due within Go Live of be functional and operational NTP + 60 System Calendar Days 3.8.4.10 3.4.A.1 Web-based System The Contractor provide Daily Maintenance and support for the system 8:00 Support a.m. to 6:00 p.m. EST on Monday to Friday excluding State closure days 3.8.4.11 3.4.E.2.d Security Protection The Security Protection Due NTP + 15 Procedures Procedures document, in MS Calendar Days Word, shall provide appropriate Updated As procedures to protect information needed from unauthorized access. 3.8.4.12 *Ad Hoc A requested report that is outside Due as Reports of the regular reports. requested 3.8.4.13 *Response This report is used by FIA and Due quarterly Report SSA to determine the activity, by the 5th day basis and the response count of the month results for any time period requested by the user within the quarter. 3.8.4.14 *RMTS Time This report, used by FIA and SSA, Due quarterly Study Report and lists each LDSS location’s by the 5th day Card / Status percentage of the following of the month Report categories: Response Rates, on time responses, invalid code usage, and annual training rate. This report is used to determine if training is needed as well as monitor quality assurance and quality control standards within the program. This report will be distributed to all management level staff at each location by the time study administrator.
Completion of survey. 3.8.4.7 3.4.D New-Hire Training The Contractor shall provide Online Training for all new workers. The New-Hire Training, in a format mutually agreed upon, shall at a minimum cover: Access to survey Completion of survey Due Quarterly As needed 3.8.4.8 3.4.E.4 Business Continuity Plan and Disaster Recovery Plans These two plans, in MS Word, shall outline the Contractor’s approach to continuity of operation and maintenance of RMTS and preservation of data in the event of a major disruption or normal operations. Initial Plan due NTP + 60 Calendar Days. Final Plan due NTP +120 Calendar Days 3.8.4.9 Implementation and Go Live of System The date the RMTS system shall be functional and operational Due within NTP + 60 Calendar Days 3.8.4.10 3.4.A.1 Web-based System Maintenance and Support The Contractor provide support for the system 8:00 a.m. to 6:00 p.m. EST on Monday to Friday excluding State closure days Daily 3.8.4.11 3.4.E.2.d Security Protection Procedures The Security Protection Procedures document, in MS Word, shall provide appropriate procedures to protect information from unauthorized access. Due NTP + 15 Calendar Days Updated As needed 3.8.4.12 *Ad Hoc Reports A requested report that is outside of the regular reports. Due as requested 3.8.4.13 *Response Report This report is used by FIA and SSA to determine the activity, basis and the response count results for any time period requested by the user within the quarter. Due quarterly by the 5th day of the month 3.8.4.14 *RMTS Time Study Report Card / Status Report This report, used by FIA and SSA, and lists each LDSS location’s percentage of the following categories: Response Rates, on time responses, invalid code usage, and annual training rate. This report is used to determine if training is needed as well as monitor quality assurance and quality control standards within the program. This report will be distributed to all management level staff at each location by the time study administrator. Due quarterly by the 5th day of the month