13 Service Delivery If you offer a Welsh language service on your main telephone The college does not use separate standards number (or numbers), on any helpline numbers or call centre telephone numbers, the telephone number for the language service must numbers for be the same as for the corresponding English language service. Welsh and English services 14 Service Delivery When you publish your main telephone number, or any helpline All advertisements standards numbers or call centre service numbers, you must (in Welsh) that publishing the you welcome calls in Welsh. telephone number state that the college welcomes calls in Welsh 15 Service Delivery If you have performance indicators for dealing with telephone calls, If and when performance standards you must ensure that those performance indicators do not treat indicators are telephone calls made in Welsh any less favourably than calls made in used they will English. treat Welsh and English equally. 16 Service Delivery Your main telephone call answering service (or services) must inform Messages provide the standards persons calling, in that they can leave a message in Welsh. required information. 17 Service Delivery When there is no Welsh language service available on your main Messages will provide the standards telephone number (or numbers), or on any helpline numbers or call required centre numbers, you must inform persons calling in Welsh (by way of information an automated message or other), when a Welsh language service will be available.
13 Service Delivery standards If you offer a Welsh language service on your main telephone number (or numbers), on any helpline numbers or call centre numbers, the telephone number for the language service must be the same as for the corresponding English language service. The college does not use separate telephone numbers for Welsh and English services 14 Service Delivery standards When you publish your main telephone number, or any helpline numbers or call centre service numbers, you must (in Welsh) that you welcome calls in Welsh. All advertisements publishing the telephone number state that the college welcomes calls in Welsh 15 Service Delivery standards If you have performance indicators for dealing with telephone calls, you must ensure that those performance indicators do not treat telephone calls made in Welsh any less favourably than calls made in English. If and when performance indicators are used they will treat Welsh and English equally. 16 Service Delivery standards Your main telephone call answering service (or services) must inform persons calling, in that they can leave a message in Welsh. Messages provide the required information. 17 Service Delivery standards When there is no Welsh language service available on your main telephone number (or numbers), or on any helpline numbers or call centre numbers, you must inform persons calling in Welsh (by way of an automated message or other), when a Welsh language service will be available. Messages will provide the required information