Integrated Carer Support Service Overview Online Carer Carer Digital Peer Coaching Bursary Outcomes Communications Providers DSS Counselling Support Service Provider Carer Gateway regional delivery partners (RDPs) Measurement Provider provider Service Provider Provider provider Give carers Deliver Provide Deliver Provide Manage Deliver Provide Manage Evaluate Promote local ICSS services Raise awareness Report on easy access preventative carers with preventative support to Carer preventative emergency services performance of carer role and outcomes Ancillary Client to resources services: an online services: young Support services support ICSS Activities Activities Counselling community Online carers Planning of support Coaching Carer Digital Online Coaching Young Carer Carer Emergency Business Data Mapping of existing local National Outcomes Gateway Counselling Peer Online Carer Support Coaching Respite Care model collection services communications measurement website Support Bursary Planning establishment In-Person Service Identification of local area needs Process Peer Support Activity review Brokerage of local service Services planning (including In-Person providers Education Counselling Business Local community outreach resources) operations Carer Directed Support Back-office Front-line Forum Carer Front-line Carer coaches Subcontracted Back-office Back-office Back-office Back-office staff Back-office staff staff mediators Coaching staff staff staff staff staff staff Peer group Content Counsellors Back-office Back-office Back-office moderators staff Back-office staff Resources Back-office Counsellors staff staff YCB Subcontracted Advisory staff Panel Counselling Survey Carer Online Promotional material National carer Benefit diagnostic Support coaching awareness management tool(s) Framework resources3 campaign framework Tools Analytics and evaluation survey Carer Carer Online Online National Carer Service Client data Gateway Gateway Peer learning line Gateway outlets collection & 1800 phone 1800 phone Support platform 1800 storage Telephony Client data line line forum phone line system, e.g. Client data system collection & website CRM Routing Telephony system Mobile storage Website system to system (CRM) devices system, e.g. Client data direct CRM Infrastructure Digital Vehicles system to RDPs Counselling (CRM) Client data Carer website collection Gateway Client data & storage website system system, DEX Data (CRM) e.g. CRM Exchange
Integrated Carer Support Service Overview Providers DSS Digital Counselling provider Online Peer Support Service provider Carer Coaching Service Provider Carer Bursary Provider Carer Gateway regional delivery partners (RDPs) Communications Provider Outcomes Measurement Provider Client Activities Give carers easy access to resources Deliver preventative services: Counselling Provide carers with an online community of support Deliver preventative services: Online Coaching Provide support to young carers Manage Carer Support Planning Deliver preventative services Provide emergency support Ancillary Activities Manage services Evaluate performance Promote local ICSS services Raise awareness of carer role and ICSS Report on outcomes Services Carer Gateway website (including Education resources) Digital Counselling Online Peer Support Coaching Online Young Carer Bursary Carer Support Planning Process Carer Coaching In-Person Peer Support In-Person Counselling Carer Directed Support Emergency Respite Care Business model establishment Activity planning Business operations Data collection Service review Mapping of existing local services Identification of local area needs Brokerage of local service providers Local community outreach National communications Outcomes measurement Resources Back-office staff Front-line staff Counsellors Back-office staff Forum mediators Back-office staff Carer Coaching Content Back-office staff staff Back-office YCB Advisory Panel Front-line staff Back-office staff Carer coaches Peer group moderators Counsellors Subcontracted staff Subcontracted staff Back-office staff Back-office staff Back-office Back-office staff Back-office staff Tools Counselling diagnostic tool(s) Survey Carer Support Framework Online coaching resources3 Promotional material National carer awareness campaign Benefit management framework Analytics and evaluation survey Infrastructure Carer Gateway 1800 phone line Routing system to direct to RDPs Carer Gateway website DEX Data Exchange Carer Gateway 1800 phone line Telephony system Digital Counselling website Client data system (CRM) Online Peer Support forum website Online learning platform Client data system (CRM) National line Telephony system Website Client data system (CRM) Carer Gateway 1800 phone line Mobile devices Vehicles Client data collection & storage system, e.g. CRM Service outlets Client data collection & storage system, e.g. CRM Client data collection & storage system, e.g. CRM