Policies, Practices, and Procedures Public accommodations are required to make reasonable modifications in policies, practices, or procedures when such modifications are necessary to provide access to individuals with disabilities, unless it can be demonstrated that making such modifications fundamentally alter the nature of the services offered. For example, a restaurant that refuses to alter a "no animals" rule for a person who is blind and uses a guide dog, and a grocery store that limits its only accessible checkout lane to small purchases would be violating this requirement. However, it would not be a violation for an art gallery to refuse to modify a policy of prohibiting the handling of delicate works of art for a visitor who is blind. ENFORCEMENT The U.S. Department of Justice is designated as the agency responsible for enforcement of Title III. However, enforcement will also occur through private lawsuits and through alternative means of dispute resolution, such as settlement negotiations, conciliation, mediation, and arbitration, which are strongly encouraged. The Department of Justice may bring suite in cases involving a "pattern or practice of discrimination" or which raise an "issue of general public importance". In such cases, the
Policies, Practices, and Procedures Public accommodations are required to make reasonable modifications in policies, practices, or procedures when such modifications are necessary to provide access to individuals with disabilities, unless it can be demonstrated that making such modifications fundamentally alter the nature of the services offered. For example, a restaurant that refuses to alter a "no animals" rule for a person who is blind and uses a guide dog, and a grocery store that limits its only accessible checkout lane to small purchases would be violating this requirement. However, it would not be a violation for an art gallery to refuse to modify a policy of prohibiting the handling of delicate works of art for a visitor who is blind. ENFORCEMENT The U.S. Department of Justice is designated as the agency responsible for enforcement of Title III. However, enforcement will also occur through private lawsuits and through alternative means of dispute resolution, such as settlement negotiations, conciliation, mediation, and arbitration, which are strongly encouraged. The Department of Justice may bring suite in cases involving a "pattern or practice of discrimination" or which raise an "issue of general public importance". In such cases, the