In smaller communities it may be difficult to secure a suitably independent face to face interpreter. In cases where it is impossible or inappropriate to secure a locally available interpreter, a telephone interpreting service could be used with an interpreter selected from anywhere in Australia. Managing Attendance Adequate notice for Ongoing Support Assessment Interviews Where possible, the OSA Assessor should consult with the DES provider who can help arrange relevant interviews, particularly with the Employer and Participant. It is recommended that interviews are arranged by phone and organised at the earliest convenience for the DES provider, employer and the Participant. Notification of interviews may be given to the Participant and employer either verbally or in writing. For any interviews which must be scheduled by letter, the interview should be made for at least five working days after the date of the notification. Non-attendance by Participants If a Participant does not attend their scheduled Ongoing Support Assessment interview, the Ongoing Support Assessor should, in the first instance, phone the DES provider to assist in re-scheduling another interview with the Participant. If the Participant does not wish to schedule a new interview, the Ongoing Support Assessor should record details of the Participant notification in the ‘Details of contact/Attempts to contact’ field on the Participant Report Tab and contact DEEWR to cancel the report. Participant does not wish to participate in an interview. If the Participant refuses to participate in the interview, the Ongoing Support Assessor should note the details of the Participant’s refusal in the ‘Summary of participant Interview’ field of the Participant Report section of the Assessment and notify the Participant’s DES provider of all non-attendance. The DES provider should discuss with the Participant the benefits of participating in an interview and consequences of non-attendance and then take appropriate action. If a Volunteer (Non - Activity Tested) Participant decides not to undertake an OSA they are not eligible to participate in DES and the DES provider should action a provider exit. If a Volunteer (Activity Tested) Participants decides not to undertake an OSA they are not eligible to participate in DES and the DES provider must end the volunteering period, therefore re‐instating the suspension period. If an Activity Tested Participant does not attend an OSA interview they must attend the subsequent scheduled interview. Failure to attend a second scheduled interview without notifying the OSA provider with a valid excuse will result in a follow‐up contact from Centrelink. Centrelink will suspend the Participant’s income support
In smaller communities it may be difficult to secure a suitably independent face to face interpreter. In cases where it is impossible or inappropriate to secure a locally available interpreter, a telephone interpreting service could be used with an interpreter selected from anywhere in Australia. Managing Attendance Adequate notice for Ongoing Support Assessment Interviews Where possible, the OSA Assessor should consult with the DES provider who can help arrange relevant interviews, particularly with the Employer and Participant. It is recommended that interviews are arranged by phone and organised at the earliest convenience for the DES provider, employer and the Participant. Notification of interviews may be given to the Participant and employer either verbally or in writing. For any interviews which must be scheduled by letter, the interview should be made for at least five working days after the date of the notification. Non-attendance by Participants If a Participant does not attend their scheduled Ongoing Support Assessment interview, the Ongoing Support Assessor should, in the first instance, phone the DES provider to assist in re-scheduling another interview with the Participant. If the Participant does not wish to schedule a new interview, the Ongoing Support Assessor should record details of the Participant notification in the ‘Details of contact/Attempts to contact’ field on the Participant Report Tab and contact DEEWR to cancel the report. Participant does not wish to participate in an interview. If the Participant refuses to participate in the interview, the Ongoing Support Assessor should note the details of the Participant’s refusal in the ‘Summary of participant Interview’ field of the Participant Report section of the Assessment and notify the Participant’s DES provider of all non-attendance. The DES provider should discuss with the Participant the benefits of participating in an interview and consequences of non-attendance and then take appropriate action. If a Volunteer (Non - Activity Tested) Participant decides not to undertake an OSA they are not eligible to participate in DES and the DES provider should action a provider exit. If a Volunteer (Activity Tested) Participants decides not to undertake an OSA they are not eligible to participate in DES and the DES provider must end the volunteering period, therefore re‐instating the suspension period. If an Activity Tested Participant does not attend an OSA interview they must attend the subsequent scheduled interview. Failure to attend a second scheduled interview without notifying the OSA provider with a valid excuse will result in a follow‐up contact from Centrelink. Centrelink will suspend the Participant’s income support