Class Activity Questions – Which type of support is most common and why? Physical support skill sets and actual physical help whether it be lifting, carrying, – pushing or pulling Intellectual support frameworks, documents, files, knowledge and advice – Financial support needed to be able to undertake an activity – Infrastructural support physical items including buildings, equipment, furnishing, – fittings and fixtures Resources support food, beverages, uniforms, stationary and supplies – Mentoring advice and guidance. – Slide Slide No Trainer Class Activity Questions – How else can you identify when someone needs support? Observation viewing an inability of a person to undertake job or constantly – making mistakes behaviour they may be reluctant, frustrated, stressed or not motivated in – starting or completing a task Direct request from a person whether a direct request or repeating asking for help – Customer complaints customers may have complained about a person’s – behaviour or performance Productivity reports reports may show that a person is unable to perform tasks to – a set quality or quantity standard New tasks or job role new tasks and responsibilities may require staff to receive – additional resources or training. Slide No Trainer Notes Class Activity Questions – Who provides support? What types of support can they provide?
Class Activity – Questions Which type of support is most common and why? Physical support – skill sets and actual physical help whether it be lifting, carrying, pushing or pulling Intellectual support – frameworks, documents, files, knowledge and advice Financial support – needed to be able to undertake an activity Infrastructural support – physical items including buildings, equipment, furnishing, fittings and fixtures Resources support – food, beverages, uniforms, stationary and supplies Mentoring – advice and guidance. Slide Slide No Trainer Class Activity – Questions How else can you identify when someone needs support? Observation – viewing an inability of a person to undertake job or constantly making mistakes behaviour – they may be reluctant, frustrated, stressed or not motivated in starting or completing a task Direct request from a person – whether a direct request or repeating asking for help Customer complaints – customers may have complained about a person’s behaviour or performance Productivity reports – reports may show that a person is unable to perform tasks to a set quality or quantity standard New tasks or job role – new tasks and responsibilities may require staff to receive additional resources or training. Slide No Trainer Notes Class Activity – Questions Who provides support? What types of support can they provide?