Communication 1.1B 2.1B 2.2B 3.1B 3.2B 4.1B Provides and receives Explains rules, procedures Conducts formal community May lead a team through Plan, lead and facilitate Conveys specialist routine information and operational policies to information sessions and activities including consultative processes in a concepts and policies to individual clients or consultative process individual and team range of settings involving clients, staff and Communication is mainly colleagues involving small groups or performance management more difficult or sensitive stakeholders focused on routine issues participates in a similar and development issues that may require an Presents routine Prepares reports, briefs process in larger groups understanding of the information to small groups Explains concepts and Prepares complex and correspondence on operational context and provides feedback to Uses persuasion skills in policies to clients, operational reports complex issues that organisation dealing with an individual stakeholders and staff impact at program or requiring indepth factual client, colleague, service organisational level Draft routine internal Plans, leads and analysis provider or the like reports and facilitates information Develops and implements correspondence sessions and consultative operational processes in a range of communication and Liaises with stakeholders, settings consultation strategies on clients and external specific projects providers of goods and Prepares briefs on services sensitive issues for Applies negotiation consideration of others persuasion and motivation Suggests alternative skills to manage staff and approaches to clients or Draft public stakeholders stakeholders communication documents Understands procedures for effectively dealing with Communicates issues and people exhibiting advocates a preferred challenging behaviours case or option to stakeholders Communicate professional/ technical concepts and advice Provides communication guidance to less experienced colleagues Uses persuasion, advocacy, negotiation and motivation skills with clients, providers, staff, peers and managers
Communication 1.1B Provides and receives routine information Communication is mainly focused on routine issues that may require an understanding of the operational context 2.1B Explains rules, procedures and operational policies to individual clients or colleagues Presents routine information to small groups and provides feedback to organisation Draft routine internal reports and correspondence Liaises with stakeholders, clients and external providers of goods and services Suggests alternative approaches to clients or stakeholders Understands procedures for effectively dealing with people exhibiting challenging behaviours 2.2B Conducts formal community information sessions and consultative process involving small groups or participates in a similar process in larger groups Uses persuasion skills in dealing with an individual client, colleague, service provider or the like 3.1B May lead a team through activities including individual and team performance management and development Explains concepts and policies to clients, stakeholders and staff Plans, leads and facilitates information sessions and consultative processes in a range of settings Prepares briefs on sensitive issues for consideration of others Draft public communication documents Communicates issues and advocates a preferred case or option to stakeholders Communicate professional/ technical concepts and advice Provides communication guidance to less experienced colleagues Uses persuasion, advocacy, negotiation and motivation skills with clients, providers, staff, peers and managers 3.2B Plan, lead and facilitate consultative processes in a range of settings involving more difficult or sensitive issues Prepares complex operational reports requiring indepth factual analysis 4.1B Conveys specialist concepts and policies to clients, staff and stakeholders Prepares reports, briefs and correspondence on complex issues that impact at program or organisational level Develops and implements operational communication and consultation strategies on specific projects Applies negotiation persuasion and motivation skills to manage staff and stakeholders