6. User Obtain user team to work Meeting scheduled to April October Paul Calder A Identify Carer’s – experience experience of closely with user draw together 2015 Dudley & Walsall weaknesses and crisis services, groups and collect feedback collected Mental Health areas for e.g. police, feedback. from service line Partnership Trust improvement ambulance, (services are Jacky across a whole O’Sullivan mental health User experience currently under Dudley & Walsall range of services crisis team, A&E, feedback - Leaflets review). Mental Health provided to those and psychiatric from triage team. Partnership Trust with a mental liaison. Complaints and Pat Nye illness. compliments desk. Walsall SUE Questionnaire for patients using crisis intervention team service. Access service role – to assess appropriateness of services for clients. 7. Service Assessing Monitor data collected Wolverhampton City April June Mark Williams A Ensure access to – development opportunity for on use of advocacy Council (host 2015 Joint Commissioning, advocacy both in and improvement in and promotion/training. authority) Walsall the community improvement advocacy (IMHA Assurance that all commissioned this Council/Walsall and acute and IMCA relevant staff are service on behalf of Clinical settings. services). aware of IMHA and partner authorities Commissioning Ensure IMCA and users have including Group appropriate easy access to these Walsall. VoiceAbility Paul Calder services and services. - Black Country support for those
6. User experience Obtain user experience of crisis services, e.g. police, ambulance, mental health crisis team, A&E, and psychiatric liaison. Carer’s team to work closely with user groups and collect feedback. User experience feedback - Leaflets from triage team. Complaints and compliments desk. Questionnaire for patients using crisis intervention team service. Access service role – to assess appropriateness of services for clients. Meeting scheduled to draw together feedback collected from service line (services are currently under review). April – October 2015 Paul Calder Dudley & Walsall Mental Health Partnership Trust Jacky O’Sullivan Dudley & Walsall Mental Health Partnership Trust Pat Nye Walsall SUE Identify weaknesses and areas for improvement across a whole range of services provided to those with a mental illness. A 7. Service development and improvement Assessing opportunity for improvement in advocacy (IMHA and IMCA services). Monitor data collected on use of advocacy and promotion/training. Assurance that all relevant staff are aware of IMHA and IMCA and users have easy access to these services. Wolverhampton City Council (host authority) commissioned this service on behalf of partner authorities including Walsall. VoiceAbility - Black Country April – June 2015 Mark Williams Joint Commissioning, Walsall Council/Walsall Clinical Commissioning Group Paul Calder Ensure access to advocacy both in the community and acute settings. Ensure appropriate services and support for those A