Collect food and beverage items from kitchen Take order will include: and bars for room service delivery Answering room service telephone promptly and courteously in accordance with enterprise Verify food and beverage items prior to delivery requirements to room Explaining and describing menu and beverage items Element 3: Provide room service Creating a positive experience for the guest. Transport room service trays and trolleys to Selling techniques must include: guest room Suggestive selling techniques Request entry to guest room in accordance with enterprise standards Up-selling Enter guest room and prepare for in-room On-selling service in accordance with guest requirements or Selling of benefits preferences, where applicable Explaining value-for-money Identify room service items that have been supplied and confirm order with guest Promoting nominated dishes and that have been identified by management. food items in accordance with enterprise Confirm guest order must include: standards and guest requirements Repeating back the to the guest beverage items in accordance with Clarifying unclear points enterprise standards and guest requirements Obtaining/confirming guest name and room number Element 4: Present room service accounts Stating expected time for delivery of the order Verify room service documentation prior to Thanking guest for their order. presentation to guest Action the room service will relate to: Present room service account to guest Notifying other departments and staff about the order, including kitchen and bar, where appropriate Process payment of room service account Preparing guest account for the room service items that have been ordered. Prepare basic food and beverage items may include: Basic food preparation techniques to enable service delivery and support the work of kitchen staff including preparation of portion control packs (such as butter, condiments, juices, cereals), – readying of tea and coffee, obtaining and preparing fruit.
Collect food and beverage items from kitchen and bars for room service delivery Verify food and beverage items prior to delivery to room Element 3: Provide room service Transport room service trays and trolleys to guest room Request entry to guest room in accordance with enterprise standards Enter guest room and prepare for in-room service in accordance with guest requirements or preferences, where applicable Identify room service items that have been supplied and confirm order with guest food items in accordance with enterprise standards and guest requirements beverage items in accordance with enterprise standards and guest requirements Element 4: Present room service accounts Verify room service documentation prior to presentation to guest Present room service account to guest Process payment of room service account Take order will include: Answering room service telephone promptly and courteously in accordance with enterprise requirements Explaining and describing menu and beverage items Creating a positive experience for the guest. Selling techniques must include: Suggestive selling techniques Up-selling On-selling Selling of benefits Explaining value-for-money Promoting nominated dishes and that have been identified by management. Confirm guest order must include: Repeating back the to the guest Clarifying unclear points Obtaining/confirming guest name and room number Stating expected time for delivery of the order Thanking guest for their order. Action the room service will relate to: Notifying other departments and staff about the order, including kitchen and bar, where appropriate Preparing guest account for the room service items that have been ordered. Prepare basic food and beverage items may include: Basic food preparation techniques to enable service delivery and support the work of kitchen staff – including preparation of portion control packs (such as butter, condiments, juices, cereals), readying of tea and coffee, obtaining and preparing fruit.