Difficulty: 2:Moderate 31)Conflict that is the result of differences in personalities is said to be _____ conflict. A) cognitive B) affective C) shortterm D) relational E) cultural Answer: B Explanation: B)Conflict can be divided into two broad categories: cognitive conflict, which results from differences in understanding content or tasks, and affective conflict, which results from differences in personalities and relationships. Classification: Concept AASCB: Application of knowledge Study Question: 3 How can you manage interpersonal conflict? Difficulty: 2:Moderate 32)Which of the following statements is most likely to be true regarding accusatory language? A) It focuses on your perception rather than assigning blame. B) It encourages dialogue with the other person. C) It helps you paraphrase your understanding. D) It focuses negative attention on the person rather than on the issue. E) It is least likely to trigger emotional response. Answer: D Explanation: D) Accusatory language focuses negative attention on the person rather than on the issue. Biased language, provocative questions, and accusatory language may trigger emotional responses. Classification: Concept AASCB: Reflective thinking Question: 3How can you manage interpersonal conflict? Difficulty: 2:Moderate 33)Which of the following is an example of an affective conflict? A) Two employees having different ideas about how to reach a sales goal B) Two coworkers disagreeing about the best way to market a new product C) Two colleagues becoming personally annoyed at each other after a contentious meeting D) Two managers with conflicting opinions on how best to trim the company's budget E) Two interns with differing ideas on how to complete a task Answer: C Explanation: C) An affective conflict results from differences in personalities and relationships. This emotional conflict can damage the working relationship. The other choices are cognitive conflicts, or disagreements about a project, that result from differences in understanding content or tasks. Classification: Application AASCB: Analytical thinking Study Question: 3 How can you manage interpersonal conflict?
Difficulty: 2:Moderate 31)Conflict that is the result of differences in personalities is said to be _____ conflict. A) cognitive B) affective C) shortterm D) relational E) cultural Answer: B Explanation: B)Conflict can be divided into two broad categories: cognitive conflict, which results from differences in understanding content or tasks, and affective conflict, which results from differences in personalities and relationships. Classification: Concept AASCB: Application of knowledge Study Question: 3 How can you manage interpersonal conflict? Difficulty: 2:Moderate 32)Which of the following statements is most likely to be true regarding accusatory language? A) It focuses on your perception rather than assigning blame. B) It encourages dialogue with the other person. C) It helps you paraphrase your understanding. D) It focuses negative attention on the person rather than on the issue. E) It is least likely to trigger emotional response. Answer: D Explanation: D) Accusatory language focuses negative attention on the person rather than on the issue. Biased language, provocative questions, and accusatory language may trigger emotional responses. Classification: Concept AASCB: Reflective thinking Question: 3How can you manage interpersonal conflict? Difficulty: 2:Moderate 33)Which of the following is an example of an affective conflict? A) Two employees having different ideas about how to reach a sales goal B) Two coworkers disagreeing about the best way to market a new product C) Two colleagues becoming personally annoyed at each other after a contentious meeting D) Two managers with conflicting opinions on how best to trim the company's budget E) Two interns with differing ideas on how to complete a task Answer: C Explanation: C) An affective conflict results from differences in personalities and relationships. This emotional conflict can damage the working relationship. The other choices are cognitive conflicts, or disagreements about a project, that result from differences in understanding content or tasks. Classification: Application AASCB: Analytical thinking Study Question: 3 How can you manage interpersonal conflict?