Metric 3. Units of measurement Area Volume Weight Length EVIDENCE GUIDE 1. Critical Aspects of Assessment requires evidence that the candidate: Competency Performed estimation Performed basic workplace calculation Applied corrective measures as necessary 2. Method of Assessment Competency in this unit must be assessed through: Practical demonstration Written examination 3. Resource Implications Relevant tools and equipment for basic calculation Recommended data 4. Context of Assessment Assessment may occur in the workplace or in a simulated workplace or as part of a team under limited supervision UNIT OF COMPETENCY : PROVIDE QUALITY CUSTOMER SERVICE UNIT CODE : HCS421201 UNIT DESCRIPTOR : This unit covers the knowledge, skill and attitudes required to provide effective and efficient services to the clients of the microfinance industry. PERFORMANCE CRITERIA REQUIRED ELEMENT Italicized terms are KNOWLEDGE AND REQUIRED elaborated in the Range ATTITUDE Statement
Metric 3. Units of measurement Area Volume Weight Length EVIDENCE GUIDE 1. Critical Aspects of Competency Assessment requires evidence that the candidate: Performed estimation Performed basic workplace calculation Applied corrective measures as necessary 2. Method of Assessment Competency in this unit must be assessed through: Practical demonstration Written examination 3. Resource Implications Relevant tools and equipment for basic calculation Recommended data 4. Context of Assessment Assessment may occur in the workplace or in a simulated workplace or as part of a team under limited supervision UNIT OF COMPETENCY : PROVIDE QUALITY CUSTOMER SERVICE UNIT CODE : HCS421201 UNIT DESCRIPTOR : This unit covers the knowledge, skill and attitudes required to provide effective and efficient services to the clients of the microfinance industry. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range Statement REQUIRED KNOWLEDGE AND ATTITUDE REQUIRED