At this point, the scheduled staff has a "Missing Service Document" alert. Normal documentation & billing process follows. *a mapping may Be sure to check the Begin Date, End Date, Licensure, Program, and/or Age are correct. Service Service At this the scheduled staff already has a "Missing Service Documentation document Document" alert. Not has not been The scheduled would need to: Found (cont'd) created - "No - Add" on the the "No - Add" button. schedule. Complete & sign the document. Service Service At this point, the scheduled staff already has a "Missing Service Documentation document Document" alert. Not has not been The scheduled staff would need to: Found (cont'd) created - on the Click the "MULTI" button. schedule. Select one of the available Service Documents. Click Submit. Click the "No - Add" button. Complete & sign the document. Service Service At this point, the scheduled staff already has an "Unsigned Service Document document Document" alert. Not Signed has been The scheduled would need to: created, but not signed - Click the "Yes" button. "Yes" on the Complete & sign the document. schedule. Client Address Client does Missing or not have a Note the Client & Service Date for failure. Incomplete mailing Search for Client. address Navigate to ECR > Contact Information. active on the Verify "Mailing Address" for Service Date. date of Reprocess the failure. service. Client Birth Date Client does Note the Client. Not Set not have a Search for Client. birth date. Navigate to ECR > Demographics. Enter the birthdate. Click Submit. Reprocess the Staff Is Not Active Scheduled Note the Staff & Service Date for failure. on the Activity is not Navigate to Employee. Date active on the Search & select Staff. date of Navigate to Employment History. service. Verify "Current Employment" for Service Date.
At this point, the scheduled staff has a "Missing Service Document" alert. Normal documentation & billing process follows. *a mapping may Be sure to check the Begin Date, End Date, Licensure, Program, and/or Age are correct. Service Documentation Not Found (cont'd) Service document has not been created - "No - Add" on the schedule. At this the scheduled staff already has a "Missing Service Document" alert. The scheduled would need to: the "No - Add" button. Complete & sign the document. Service Documentation Not Found (cont'd) Service document has not been created - on the schedule. At this point, the scheduled staff already has a "Missing Service Document" alert. The scheduled staff would need to: Click the "MULTI" button. Select one of the available Service Documents. Click Submit. Click the "No - Add" button. Complete & sign the document. Service Document Not Signed Service document has been created, but not signed - "Yes" on the schedule. At this point, the scheduled staff already has an "Unsigned Service Document" alert. The scheduled would need to: Click the "Yes" button. Complete & sign the document. Client Address Missing or Incomplete Client does not have a mailing address active on the date of service. Note the Client & Service Date for failure. Search for Client. Navigate to ECR > Contact Information. Verify "Mailing Address" for Service Date. Reprocess the failure. Client Birth Date Not Set Client does not have a birth date. Note the Client. Search for Client. Navigate to ECR > Demographics. Enter the birthdate. Click Submit. Reprocess the Staff Is Not Active on the Activity Date Scheduled is not active on the date of service. Note the Staff & Service Date for failure. Navigate to Employee. Search & select Staff. Navigate to Employment History. Verify "Current Employment" for Service Date.