VA will accept a completed questionnaire from a beneficiary whose Note: benefits it reduced or terminated because of failure to return a completed questionnaire, regardless of the amount of time that has passed since the award adjustment. When this occurs, establish EP 130, and follow the instructions in Step 26. For more information about adding notes in Reference: VBMS, see the , or MAP-D, see the . 5. Questionnaires Returned as Undeliverable Introduction This contains information about handling questionnaires that are returned as undeliverable due to an erroneous address, including the actions to take when the correct address of the intended recipient of the questionnaire is known, or unknown. Change Date October 28, 2015 a. Correct If the address on the questionnaire is incorrect, and the correct address is Address of the known Intended Recipient of the re-send the questionnaire to the correct address Questionnaire establish a diary under diary code 50, Local Regional Office Special Use, Is with a due date that expires 60 days from the current date (to control for return of the questionnaire) correct the address in the corporate record, and treat the re-sent questionnaire as an initial mailing. For more information about establishing diary controls in Reference: Share, see the VETSNET, see the , or VBMS, see the .
Note: VA will accept a completed questionnaire from a beneficiary whose benefits it reduced or terminated because of failure to return a completed questionnaire, regardless of the amount of time that has passed since the award adjustment. When this occurs, establish EP 130, and follow the instructions in Step 26. Reference: For more information about adding notes in VBMS, see the , or MAP-D, see the . 5. Questionnaires Returned as Undeliverable Introduction This contains information about handling questionnaires that are returned as undeliverable due to an erroneous address, including the actions to take when the correct address of the intended recipient of the questionnaire is known, or unknown. Change Date October 28, 2015 a. Correct Address of the Intended Recipient of the Questionnaire Is If the address on the questionnaire is incorrect, and the correct address is known re-send the questionnaire to the correct address establish a diary under diary code 50, Local Regional Office Special Use, with a due date that expires 60 days from the current date (to control for return of the questionnaire) correct the address in the corporate record, and treat the re-sent questionnaire as an initial mailing. Reference: For more information about establishing diary controls in Share, see the VETSNET, see the , or VBMS, see the .