Text Messaging Clarification During the call a statement was made that could lead Ticket Portal users to believe that due to using mySSA log-in information to sign into the Ticket Portal, staff at State VR agencies would still be able to access the system once they leave an agency. To clarify, SSA reiterated that your mySSA account is separate and from your Ticket Portal account. You will access the accounts through different website addresses. However, getting to both websites require an electronic authentication process to ensure that you are the individual who is authorized to access this information. So when logging into your mySSA account or the portal, you will come to a common page that asks for a username and password. If you came in using the URL for the Ticket Portal, and the login information is good, you will receive an access code to your cell phone. When you put that code in the system the portal launches for you. In summary, the main to remember is that SSA will only send the access code to one phone associated with an individual. If the person leaves the agency, they will still need to access their personal account using the cell phone of record to access their personal mySSA account. However, access to the Portal will cease for an individual once he or she leaves an agency. If they were using a work issued phone, the person would need to give SSA a new phone number to associate with their mySSA account so that they can receive text messages with an access code when they want to look at their personal earnings information. Concerning the Ticket Portal, although they still have the URL for the site and their usernames, password and cell phone information is registered with their mySSA account, they will not be able to get to the portal from the portal link because we will have unenrolled them from the portal so the system won’t recognize that individual as authorized to access the portal.
Text Messaging Clarification During the call a statement was made that could lead Ticket Portal users to believe that due to using mySSA log-in information to sign into the Ticket Portal, staff at State VR agencies would still be able to access the system once they leave an agency. To clarify, SSA reiterated that your mySSA account is separate and from your Ticket Portal account. You will access the accounts through different website addresses. However, getting to both websites require an electronic authentication process to ensure that you are the individual who is authorized to access this information. So when logging into your mySSA account or the portal, you will come to a common page that asks for a username and password. If you came in using the URL for the Ticket Portal, and the login information is good, you will receive an access code to your cell phone. When you put that code in the system the portal launches for you. In summary, the main to remember is that SSA will only send the access code to one phone associated with an individual. If the person leaves the agency, they will still need to access their personal account using the cell phone of record to access their personal mySSA account. However, access to the Portal will cease for an individual once he or she leaves an agency. If they were using a work issued phone, the person would need to give SSA a new phone number to associate with their mySSA account so that they can receive text messages with an access code when they want to look at their personal earnings information. Concerning the Ticket Portal, although they still have the URL for the site and their usernames, password and cell phone information is registered with their mySSA account, they will not be able to get to the portal from the portal link because we will have unenrolled them from the portal so the system won’t recognize that individual as authorized to access the portal.