79995 Service Service 20 Service Code 79997 SLA reporting period Date 10 when service was performed. for example invoice for June 2014 would be 06/01/2014 80000 Key Performance 20 Code Indicator (KPI) type that describes the KPI category 80100 Monthly aggregate or 60 per occurrence as defined in the contract Contractors Key Numeric 60 Performance Indicator (KPI) results 80300 Service outage trouble 60 ticket number Service outage net Numeric 9 HHH:MM:SS Mean Time to Restore (MTTR) 80500 Service outage occurred Date/time 22 date and time HH:MM:SS 80600 Service outage cleared Date/time 22 date and time HH:MM:SS
79995 Service Service 20 Service Code 79997 SLA reporting period when service was performed. for example invoice for June 2014 would be 06/01/2014 Date 10 80000 Key Performance Indicator (KPI) type that describes the KPI category 20 Code 80100 Monthly aggregate or per occurrence as defined in the contract 60 Contractors Key Performance Indicator (KPI) results Numeric 60 80300 Service outage trouble ticket number 60 Service outage net Mean Time to Restore (MTTR) Numeric 9 HHH:MM:SS 80500 Service outage occurred date and time Date/time 22 HH:MM:SS 80600 Service outage cleared date and time Date/time 22 HH:MM:SS