Ability to prioritise workload and meet deadlines Ability to use IT and to record resident engagement activity Ability to build relationships and deal with challenging customers Ability to work under pressure and cope in challenging environments Ability to organise meetings and events The KCTMO Way Listens to others seeks to listen first Shows integrity integrity is – – – Organisational and question to gain clarity before acting with honesty, Behaviours acting. openness and clarity, doing the right thing for the right Plans and organises work plans reason, shows political – effectively so exceeds targets and is awareness. self-organised. Learns from mistakes – Drives for results and commitments seeks to learn from actions, – shows a strong commitment to make using feedback to improve service improvements and a and shares learning with determination to achieve positive others. service outcomes for customers. Shows team working focus Problem solves drives for outcomes shows commitment to – – rather than focussing on problems, working with others and proactive to resolve issues and avoids across teams to achieve escalation. results together, respecting and valuing each other. Shows customer focus driven to – provide excellence in service and seeks to meet the needs of customers, seeks to engage residents and involve them.
Ability to prioritise workload and meet deadlines Ability to use IT and to record resident engagement activity Ability to build relationships and deal with challenging customers Ability to work under pressure and cope in challenging environments Ability to organise meetings and events The KCTMO Way – Organisational Behaviours Listens to others – seeks to listen first and question to gain clarity before acting. Plans and organises work – plans effectively so exceeds targets and is self-organised. Drives for results and commitments – shows a strong commitment to make service improvements and a determination to achieve positive service outcomes for customers. Problem solves – drives for outcomes rather than focussing on problems, proactive to resolve issues and avoids escalation. Shows customer focus – driven to provide excellence in service and seeks to meet the needs of customers, seeks to engage residents and involve them. Shows integrity – integrity is acting with honesty, openness and clarity, doing the right thing for the right reason, shows political awareness. Learns from mistakes – seeks to learn from actions, using feedback to improve and shares learning with others. Shows team working focus – shows commitment to working with others and across teams to achieve results together, respecting and valuing each other.