Service Performance SLA References Service-Specific SLA References Section C Service Service ID KPIs Defining the Service-Specific SLA Reference Latency (CONUS) Virtual Private Network VPNS Latency (OCONUS) C.2.1.1.4 Service Availability (VPN) Availability (ETS) Routine – Availability (ETS) Critical – Latency (ETS) (CONUS) Latency (ETS) (OCONUS) Ethernet Transport ETS Jitter (Packet) C.2.1.2.4 Service Grade of Service (Packet Delivery Rate) Routine – Grade of Service (Packet Delivery Rate) Critical – Grade of Service (Packet Loss) Routine – Grade of Service (Packet Loss) Critical – Optical Wavelength Availability (OWS over WDM) Routine – OWS C.2.1.3.4 Service Availability (OWS over WDM) Critical – Availability (POP-to-POP) Routine – Availability (POP-to-POP) Critical – Private Line Service PLS C.2.1.4.4 Availability (SDP-to-SDP) Routine – Availability (SDP-to-SDP) Critical – Synchronized Optical Availability (SONETS) (SDP-to-SDP) Routine – SONETS C.2.1.5.4 Network Service Availability (SONETS) (SDP-to-SDP) Critical – Attenuation Coefficient SMF (1550 nm) Attenuation Coefficient SMF (1310 nm) Attenuation Coefficient MMF 850 nm (50/125 µm) Attenuation Coefficient MMF 1300 nm (50/125 µm) Polarization Mode Dispersion at 1550 nm (Inter-City Dark Fiber Service DFS Networks) C.2.1.6.4 Polarization Mode Dispersion (Intra-City Networks) Chromatic Dispersion at 1550nm Reflectance Events (all events) Connectors Loss SMF Fusion Splicing Loss SMF Availability (Port) Routine – Availability (Port) Critical – Internet Protocol Latency Routine – IPS C.2.1.7.4 Service Latency Critical – GOS (Data Delivery Rate) Routine – GOS (Data Delivery Rate) Critical – Latency Grade of Service (Packet Loss) Internet Protocol Voice Availability Routine – IPVS C.2.2.1.4 Service Availability Critical – Jitter Voice Quality
Service Performance SLA References Service-Specific SLA References Service Service ID KPIs Defining the Service-Specific SLA Section C Reference Virtual Private Network Service VPNS Latency (CONUS) Latency (OCONUS) Availability (VPN) C.2.1.1.4 Ethernet Transport Service ETS Availability (ETS) – Routine Availability (ETS) – Critical Latency (ETS) (CONUS) Latency (ETS) (OCONUS) Jitter (Packet) Grade of Service (Packet Delivery Rate) – Routine Grade of Service (Packet Delivery Rate) – Critical Grade of Service (Packet Loss) – Routine Grade of Service (Packet Loss) – Critical C.2.1.2.4 Optical Wavelength Service OWS Availability (OWS over WDM) – Routine Availability (OWS over WDM) – Critical C.2.1.3.4 Private Line Service PLS Availability (POP-to-POP) – Routine Availability (POP-to-POP) – Critical Availability (SDP-to-SDP) – Routine Availability (SDP-to-SDP) – Critical C.2.1.4.4 Synchronized Optical Network Service SONETS Availability (SONETS) (SDP-to-SDP) – Routine Availability (SONETS) (SDP-to-SDP) – Critical C.2.1.5.4 Dark Fiber Service DFS Attenuation Coefficient SMF (1550 nm) Attenuation Coefficient SMF (1310 nm) Attenuation Coefficient MMF 850 nm (50/125 µm) Attenuation Coefficient MMF 1300 nm (50/125 µm) Polarization Mode Dispersion at 1550 nm (Inter-City Networks) Polarization Mode Dispersion (Intra-City Networks) Chromatic Dispersion at 1550nm Reflectance Events (all events) Connectors Loss SMF Fusion Splicing Loss SMF C.2.1.6.4 Internet Protocol Service IPS Availability (Port) – Routine Availability (Port) – Critical Latency – Routine Latency – Critical GOS (Data Delivery Rate) – Routine GOS (Data Delivery Rate) – Critical C.2.1.7.4 Internet Protocol Voice Service IPVS Latency Grade of Service (Packet Loss) Availability – Routine Availability – Critical Jitter Voice Quality C.2.2.1.4