Non life – insurance - Total Payment Protection Insurance Health Insurance Motor Insurance Household Insurance Travel Insurance Mobile Insurance Other non-life insurance Which are the non-life insurance products that experienced a higher increase and decrease in the number of complaints during the last reporting period? Categories of Specific How did you come to this conclusion (e.g. increase in x% products product compared to previous year)? (general) (if available) What do you think are the reasons behind this increase/decrease in complaints? 1. Highest increase 2. Highest decrease Which are the life insurance products that experienced a higher increase and decrease in the number of complaints during the last reporting period? Categories of Specific How did you come to this conclusion (e.g. increase in x% products product compared to previous year)? (general) (if available) What do you think are the reasons behind this increase/decrease in complaints? 1. Highest increase
Non – life insurance - Total Payment Protection Insurance Health Insurance Motor Insurance Household Insurance Travel Insurance Mobile Insurance Other non-life insurance Which are the non-life insurance products that experienced a higher increase and decrease in the number of complaints during the last reporting period? Categories of products (general) Specific product (if available) How did you come to this conclusion (e.g. increase in x% compared to previous year)? What do you think are the reasons behind this increase/decrease in complaints? 1. Highest increase 2. Highest decrease Which are the life insurance products that experienced a higher increase and decrease in the number of complaints during the last reporting period? Categories of products (general) Specific product (if available) How did you come to this conclusion (e.g. increase in x% compared to previous year)? What do you think are the reasons behind this increase/decrease in complaints? 1. Highest increase