jobs Monitoring and Help Desk1 Establish various levels of Help Desk Support procedures R P/A Conduct knowledge transfer session and establish a Knowledge R P/A Management Repository to deal with issues, incidents, support and other problems Perform System Monitoring activities to support Go-Live and R P/A transition period Providing help desk management personnel to approve the P R/A transition plan and to accept responsibility for ongoing applications maintenance services that will be provided by the appropriate party Providing business and data management liaison personnel to P R/A approve the transition plan and to accept responsibility for ongoing relationship management of the vendor-provided help desk and overall application management services, if applicable Roles and responsibilities may vary depending upon the hosting and support alternative proposed by the vendor
jobs Monitoring and Help Desk1 Establish various levels of Help Desk Support procedures R P/A Conduct knowledge transfer session and establish a Knowledge Management Repository to deal with issues, incidents, support and other problems R P/A Perform System Monitoring activities to support Go-Live and transition period R P/A Providing help desk management personnel to approve the transition plan and to accept responsibility for ongoing applications maintenance services that will be provided by the appropriate party P R/A Providing business and data management liaison personnel to approve the transition plan and to accept responsibility for ongoing relationship management of the vendor-provided help desk and overall application management services, if applicable P R/A Roles and responsibilities may vary depending upon the hosting and support alternative proposed by the vendor