On the Step 4: Select Mailing Address screen, select from the drop Information” “Incorrect down menu for and from the drop down menu that appears for Replacement Reason, “Other” Click the button to continue. [Next] Incorrect Information. Figure 616: Step 4: Select Mailing Address - Replacement Reason: Incorrect Information - Other On the Step 5: Save Card Request screen, click on the checkbox next to and enter Bad Data in the text box. Click on the [Hold] button to save the card request. Picture” Details “Retain Figure 617: Step 5: Save Card Request - Select Bad Data - Details: Retain Picture Confirm that the card request has been saved on hold by noting the color bar has gone from yellow to orange, and that the Reason for Hold is displayed as Data: Retain Picture.” “Bad Figure 618: Step 5: Save Card Request - Saved on Hold - Reason for Hold - Bad Data: Retain Picture The VHIC Administrator can verify that the card just requested for that Veteran has been on hold with the Bad Data: Retain Picture hold reason by looking at the Card History report. To see the card history for this card, search by using the Card ID that was displayed on the last step of the card request process. Figure 619: Card History Report Query Screen When looking at the Card History report, the user will see that the has been Current Card Status updated to and the has been updated to On Hold Current MVI Status Active. The user will also see the Replacement Reason field is now showing Information- “Incorrect Other” and the Hold Reason is listed as in the Message history Data Retain Picture” “Bad – section. Figure 620: Card History Report - Hold Reason: Bad Data - Retain Picture Damaged Accessing Card Deactivation When the VHIC Administrator logs in to the VHIC application, they are presented with three menu options: Card Request, Reports, and Card Management. The Administrator can click either
On the Step 4: Select Mailing Address screen, select “Incorrect Information” from the drop down menu for Replacement Reason, and “Other” from the drop down menu that appears for Incorrect Information. Click the [Next] button to continue. Figure 616: Step 4: Select Mailing Address - Replacement Reason: Incorrect Information - Other On the Step 5: Save Card Request screen, click on the checkbox next to Bad Data and enter “Retain Picture” in the Details text box. Click on the [Hold] button to save the card request. Figure 617: Step 5: Save Card Request - Select Bad Data - Details: Retain Picture Confirm that the card request has been saved on hold by noting the color bar has gone from yellow to orange, and that the Reason for Hold is displayed as “Bad Data: Retain Picture.” Figure 618: Step 5: Save Card Request - Saved on Hold - Reason for Hold - Bad Data: Retain Picture The VHIC Administrator can verify that the card just requested for that Veteran has been on hold with the Bad Data: Retain Picture hold reason by looking at the Card History report. To see the card history for this card, search by using the Card ID that was displayed on the last step of the card request process. Figure 619: Card History Report Query Screen When looking at the Card History report, the user will see that the Current Card Status has been updated to On Hold and the Current MVI Status has been updated to Active. The user will also see the Replacement Reason field is now showing “Incorrect Information- Other” and the Hold Reason is listed as “Bad Data – Retain Picture” in the Message history section. Figure 620: Card History Report - Hold Reason: Bad Data - Retain Picture Damaged Accessing Card Deactivation When the VHIC Administrator logs in to the VHIC application, they are presented with three menu options: Card Request, Reports, and Card Management. The Administrator can click either