This pattern has remained remarkably similar over the life of the Act, however over the last five years there has been a marked increase in the number of complaints citing victimisation. Figure 1 Most Frequently Cited Grounds Of Complaint 2005/06 to 2007/08 Table 8 Complaints By Area 2005/06 to 2007/08 2005/06 % 2006/07 % 2007/08 % Area Of the 546 new complaints Employment 203 62.7% 435 66.3% 369 67.6% those involving Access to Places and Vehicles 12 3.7% 18 2.7% 17 3.1% employment continued the Accommodation 32 9.9% 48 7.3% 30 5.5% three year Education 9 2.8% 9 1.4% 20 3.7% trend and increased to Clubs 4 1.2% 1 0.2% 2 0.4% 67.6% of the Services and Facilities 64 19.8% 138 21.0% 108 19.8% total. The next most common Sport 0 0.0% 1 0.2% 0 0.0% area of Goods, Victimisation 0 0.0% 0 0.0% 0 0.0% Services and Facilities Not specified 0 0.0% 6 0.9% 0 0.0% continued at Total 324 100.0% 656 100.0% 546 100.0% around 20% of complaints. The type of complaints received in this year are detailed by ground and area in Table 9 below. Table 9 Complaints By Ground And Area 2007/08 and and Places Services Total Clubs Sports Ground to Vehicles Facilities Education Employment Accommodation Goods, Access Age 22 3 1 1 0 10 0 37
This pattern has remained remarkably similar over the life of the Act, however over the last five years there has been a marked increase in the number of complaints citing victimisation. Figure 1 Most Frequently Cited Grounds Of Complaint 2005/06 to 2007/08 Table 8 Complaints By Area 2005/06 to 2007/08 Area 2005/06 % 2006/07 % 2007/08 % Employment 203 62.7% 435 66.3% 369 67.6% Access to Places and Vehicles 12 3.7% 18 2.7% 17 3.1% Accommodation 32 9.9% 48 7.3% 30 5.5% Education 9 2.8% 9 1.4% 20 3.7% Clubs 4 1.2% 1 0.2% 2 0.4% Services and Facilities 64 19.8% 138 21.0% 108 19.8% Sport 0 0.0% 1 0.2% 0 0.0% Victimisation 0 0.0% 0 0.0% 0 0.0% Not specified 0 0.0% 6 0.9% 0 0.0% Total 324 100.0% 656 100.0% 546 100.0% Of the 546 new complaints those involving employment continued the three year trend and increased to 67.6% of the total. The next most common area of Goods, Services and Facilities continued at around 20% of complaints. The type of complaints received in this year are detailed by ground and area in Table 9 below. Table 9 Complaints By Ground And Area 2007/08 Ground Employment Access to Places and Vehicles Accommodation Education Clubs Goods, Services and Facilities Sports Total Age 22 3 1 1 0 10 0 37