UNIT OF COMPETENCY : SOLVE PROBLEMS RELATED TO WORK ACTIVITIES UNIT CODE : 500311112 UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause of problems. PERFORMANCE CRITERIA REQUIRED REQUIRED Italicized terms are elaborated ELEMENT KNOWLEDGE SKILLS in the Range of Variables Variances are identified Identify the Competence includes a range of from normal operating problem thorough knowledge and formal problem parameters; and product understanding of the solving quality process, normal operating techniques Extent, cause and nature parameters, and product Identifying and of the problem are quality to recognize clarifying the defined through standard situations nature of the observation, investigation Competence to include problem and analytical the ability to apply and techniques Evaluating the explain, sufficient for the Problems are clearly effectiveness of a identification of stated and specified present process in fundamental cause, the workplace determining the corrective Applying action and provision of analytical recommendations techniques Relevant equipment and operational processes Enterprise goals, targets and measures Enterprise quality, OHS and environmental requirement Enterprise information systems and data collation Industry codes and standards Normal operating parameters and product quality Possible causes are Relevant equipment and Analysis of root Determine identified based on operational processes causes fundamental experience and the use of Enterprise goals, targets causes of the problem solving tools / and measures problem analytical techniques. Enterprise quality, OHS Possible cause and environmental statements are developed requirements based on findings Enterprise information Fundamental causes are systems and data identified per results of collation investigation conducted Industry codes and standards
UNIT OF COMPETENCY : SOLVE PROBLEMS RELATED TO WORK ACTIVITIES UNIT CODE : 500311112 UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause of problems. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Identify the problem Variances are identified from normal operating parameters; and product quality Extent, cause and nature of the problem are defined through observation, investigation and analytical techniques Problems are clearly stated and specified Competence includes a thorough knowledge and understanding of the process, normal operating parameters, and product quality to recognize situations Competence to include the ability to apply and explain, sufficient for the identification of fundamental cause, determining the corrective action and provision of recommendations Relevant equipment and operational processes Enterprise goals, targets and measures Enterprise quality, OHS and environmental requirement Enterprise information systems and data collation Industry codes and standards Normal operating parameters and product quality range of formal problem solving techniques Identifying and clarifying the nature of the problem Evaluating the effectiveness of a present process in the workplace Applying analytical techniques Determine fundamental causes of the problem Possible causes are identified based on experience and the use of problem solving tools / analytical techniques. Possible cause statements are developed based on findings Fundamental causes are identified per results of investigation conducted Relevant equipment and operational processes Enterprise goals, targets and measures Enterprise quality, OHS and environmental requirements Enterprise information systems and data collation Industry codes and standards Analysis of root causes standard