Summary of Total Points % Score Score Scoring Band Criteria Items Possible Category 1—Leadership 1.1 Senior 70 60% 42 Leadership 1.2 50 65% 33 Governance and Societal Responsibilities Category 120 75 Totals Category 2—Strategy 2.1 Strategy 45 55% 25 Development 2.2 Strategy 40 50% 20 Implementation Category 85 45 Totals Category 3—Customers 3.1 Voice of the 40 55% 22 Customer 3.2 Customer 45 50% 23 Engagement Category 85 43 Totals Category 4—Measurement, Analysis, and Knowledge Management 4.1 45 35% 16 Measurement, Analysis, and Improvement of Organizational Performance 4.2 Information 45 45% 20 and Knowledge Management Category 90 36 Totals Category 5—Workforce 5.1 Workforce 40 60% 24 Environment 5.2 Workforce 45 65% 29 Engagement Category 85 53 Totals Category 6—Operations 6.1 Work 45 55% 25 Processes
Summary of Criteria Items Total Points Possible % Score Score Scoring Band Category 1—Leadership 1.1 Senior Leadership 70 60% 42 1.2 Governance and Societal Responsibilities 50 65% 33 Category Totals 120 75 Category 2—Strategy 2.1 Strategy Development 45 55% 25 2.2 Strategy Implementation 40 50% 20 Category Totals 85 45 Category 3—Customers 3.1 Voice of the Customer 40 55% 22 3.2 Customer Engagement 45 50% 23 Category Totals 85 43 Category 4—Measurement, Analysis, and Knowledge Management 4.1 Measurement, Analysis, and Improvement of Organizational Performance 45 35% 16 4.2 Information and Knowledge Management 45 45% 20 Category Totals 90 36 Category 5—Workforce 5.1 Workforce Environment 40 60% 24 5.2 Workforce Engagement 45 65% 29 Category Totals 85 53 Category 6—Operations 6.1 Work Processes 45 55% 25