Conflict management and resolution - resources by types Sayings: first to understand, then to be understood.” “Seek Stephen Covey ascribe to malice that which can be explained by almost anything else.” “Never … Anonymous (adapted) don’t tell.” “Ask, your battles wisely you can’t win them all and they’re not all worth fighting.” “Choose … Anonymous hope I’m smart enough to listen to those around me.” “I everything especially myself!” “Question … hope that others will forgive me as I would forgive them.” “I me serenity to know what I can’t control, , courage to change what I can, and wisdom to know the difference.” Anonymous Books: Dale Carnegie’s classic to Make Friends and Influence People” “How Stephen Covey’s Habits of Highly Effective People” “7 to Yes!” by Ury and Fisher “Getting Conflict Survival Kit” by Goodwin and Griffith “The Conversations” and Confrontations” “Crucial “Crucial Advice: Carolyn Hax, Advice Columnist Awesome Etiquette, podcast Movies: Point” “Vantage
Conflict management and resolution - resources by types Sayings: “Seek first to understand, then to be understood.” Stephen Covey “Never ascribe to malice … that which can be explained by almost anything else.” Anonymous (adapted) “Ask, don’t tell.” “Choose your battles wisely … you can’t win them all and they’re not all worth fighting.” Anonymous “I hope I’m smart enough to listen to those around me.” “Question everything … especially myself!” “I hope that others will forgive me as I would forgive them.” me serenity to know what I can’t control, , courage to change what I can, and wisdom to know the difference.” Anonymous Books: Dale Carnegie’s classic “How to Make Friends and Influence People” Stephen Covey’s “7 Habits of Highly Effective People” “Getting to Yes!” by Ury and Fisher “The Conflict Survival Kit” by Goodwin and Griffith “Crucial Conversations” and “Crucial Confrontations” Advice: Carolyn Hax, Advice Columnist Awesome Etiquette, podcast Movies: “Vantage Point”