under the Regulatory Code and the Welsh Language Act 1993. 3.2 Service Provision 3.2.1 We will ensure that as many of All staff are aware We will review the guidance to staff for delivery of our services as possible are available of our Welsh services in Welsh on our intranet. in Welsh and we will inform the speaking staff. We public when they are available. publish all Action Taken: guidelines have been reviewed and information amended to bring them up to date with current Welsh 3.2.2 The Association will carry out available to the speaking staff details and translation facilities. the commitments noted in the public bilingually Scheme by implementing the and place it on our Action Required: repeat action October 2017 following arrangements website. We have reviewed The Welsh Language Scheme does not apply to any organise the service team so our intranet unregistered subsidiaries. However we will keep this that staff who can speak guidance on how under review and may introduce a Welsh language Welsh can deal with the to deal with Welsh service if this is advantageous for commercial or public who speak Welsh; speaking customer service reasons. enable officers from one customers and office who can speak Welsh to guidance for those Action Taken: We are reviewing demand but currently assist another office when the wanting to learn there is none. need arises; Welsh language skills. Action Required: We will continue to monitor demand October 2017 adopt systems or procedures which facilitate the provision Key posts are of service in the chosen identified as We currently have eight Welsh speaking staff. We have language of the person receiving the service; requiring Welsh Welsh speaking staff in one of our two offices. The language skills as Newtown office only has three staff members and no employ professional an essential or Welsh speaker. translators; desirable criteria
under the Regulatory Code and the Welsh Language Act 1993. 3.2 Service Provision 3.2.1 We will ensure that as many of our services as possible are available in Welsh and we will inform the public when they are available. 3.2.2 The Association will carry out the commitments noted in the Scheme by implementing the following arrangements organise the service team so that staff who can speak Welsh can deal with the public who speak Welsh; enable officers from one office who can speak Welsh to assist another office when the need arises; adopt systems or procedures which facilitate the provision of service in the chosen language of the person receiving the service; employ professional translators; All staff are aware of our Welsh speaking staff. We publish all information available to the public bilingually and place it on our website. We have reviewed our intranet guidance on how to deal with Welsh speaking customers and guidance for those wanting to learn Welsh language skills. Key posts are identified as requiring Welsh language skills as an essential or desirable criteria We will review the guidance to staff for delivery of services in Welsh on our intranet. Action Taken: guidelines have been reviewed and amended to bring them up to date with current Welsh speaking staff details and translation facilities. Action Required: repeat action The Welsh Language Scheme does not apply to any unregistered subsidiaries. However we will keep this under review and may introduce a Welsh language service if this is advantageous for commercial or customer service reasons. Action Taken: We are reviewing demand but currently there is none. Action Required: We will continue to monitor demand We currently have eight Welsh speaking staff. We have Welsh speaking staff in one of our two offices. The Newtown office only has three staff members and no Welsh speaker. October 2017 October 2017