policies - Identifies and analyzes problems; weighs relevance and accuracy of Problem Solving information; generates and evaluates alternative solutions; makes recommendations. Awareness Basic Intermediate Advanced Expert Comprehends Avoids Reconciles conflicting, Employs Improves the need to jumping to inaccurate and/or incomplete rigorous organizational define and conclusions information before advancing a logic and efficiency by analyze a by seeking solution methods to developing, problem advice from develop planning, and before a variety of effective implementing suggesting a sources solutions to a multi-tier solution difficult solution to problems complex or unprecedented problems Understands Recognizes Conducts studies and performs Resolves Assesses and the problems in analysis to support systemic implements a importance of work conclusions/recommendations barriers remediation looking processes to specific problems/situations inhibiting the plan restoring beyond the and uses achievement stakeholder obvious by judgment in of results by confidence in a examining the selecting the leading teams critical agency complexity of appropriate to conduct program an issue solution focus groups and develop solutions Describes the Writes Evaluates alternative solutions Applies a Implements cause of a guidelines to by developing a wide range of and workplace clarify comprehensive business case qualitative administers problem and complex for management to make and/or new and recommends and/or informed decisions quantitative ongoing corrective controversial methods for program action processes the initiatives assessment taking in and account improvement regulatory of complex guidelines and management solutions to ensure
policies Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Awareness Basic Intermediate Advanced Expert Comprehends the need to define and analyze a problem before suggesting a solution Avoids jumping to conclusions by seeking advice from a variety of sources Reconciles conflicting, inaccurate and/or incomplete information before advancing a solution Employs rigorous logic and methods to develop effective solutions to difficult problems Improves organizational efficiency by developing, planning, and implementing a multi-tier solution to complex or unprecedented problems Understands the importance of looking beyond the obvious by examining the complexity of an issue Recognizes problems in work processes and uses judgment in selecting the appropriate solution Conducts studies and performs analysis to support conclusions/recommendations to specific problems/situations Resolves systemic barriers inhibiting the achievement of results by leading teams to conduct focus groups and develop solutions Assesses and implements a remediation plan restoring stakeholder confidence in a critical agency program Describes the cause of a workplace problem and recommends corrective action Writes guidelines to clarify complex and/or controversial processes Evaluates alternative solutions by developing a comprehensive business case for management to make informed decisions Applies a wide range of qualitative and/or quantitative methods for the assessment and improvement of complex management Implements and administers new and ongoing program initiatives taking in account regulatory guidelines and solutions to ensure