Annex B Illustrative Complaint Timeline – Activity Day 1 Receive 1 complaint 2 Acknowledge 1 receipt of complaint via email and inform bidder that we will share it in its entirety with infrastructure provider 3 Share 1 complaint with subject of complaint, seeking response to the complaint within 5 working days 4 complaint 1 with Ofcom officials and DCMS lawyers 5 Share 1 complaint with implementing body for only 6 NCC consider 5 complaint once subject’s response has been received 7 Discuss 8 complaint with Ofcom and
Annex B – Illustrative Complaint Timeline Activity Day 1 Receive complaint 1 2 Acknowledge receipt of complaint via email and inform bidder that we will share it in its entirety with infrastructure provider 1 3 Share complaint with subject of complaint, seeking response to the complaint within 5 working days 1 4 complaint with Ofcom officials and DCMS lawyers 1 5 Share complaint with implementing body for only 1 6 NCC consider complaint once subject’s response has been received 5 7 Discuss complaint with Ofcom and 8