State Transit Authority State Transit operates as Key performance measures and Transit works collaboratively a service provider in the targets for State Transit Authority with Transport for Transport cluster and is Authority are: of NSW NSW to achieve or managed by Transport Maintain or improve exceed all customer for NSW. reliability of public service objectives, Operating two transport services – contractual obligations businesses Sydney measured using on-time – and performance Buses and Newcastle running measures. Our targets specified in Buses and Ferries target is 95 per cent of – the Sydney State Transit carries bus services Metropolitan and the more than 200 million Improve customer Outer Metropolitan passengers every year. satisfaction with key Bus Service government services – Contracts. measured using customer satisfaction ratings for public transport modes and roads. NSW NSW Trains works NSW Trains, trading as NSW Key performance measures and Trains collaboratively with TrainLink, is a multi-modal targets for NSW Trains are: Transport for NSW to regional transport delivery Maintain or improve reliability achieve or exceed all organisation that provides of public transport services customer service intercity, regional and – measured using punctuality objectives, contractual interstate rail and coach and on-time running measures obligations and services for customers with targets of 92 per cent of performance targets as travelling longer distances. rail services specified in the Rail NSW TrainLink is dedicated Improve customer satisfaction Services Contracts. to intercity and regional with key government services customers who need measured using customer comfortable and reliable – satisfaction ratings for public services with onboard transport modes and roads. facilities. Sydney Sydney Trains works Sydney Trains commenced Key performance measures and Trains collaboratively with operations on 1 July 2013 targets for Sydney Trains are: Transport for NSW to and is the operator and Maintain or improve reliability achieve or exceed all maintainer of rail services of public transport services customer service across the metropolitan – measured using punctuality objectives, contractual Sydney area, bounded by and on-time running measures obligations and Berowra, Emu Plains, with targets of 92 per cent of performance targets as Macarthur and Waterfall. rail services specified in the Rail Improve customer satisfaction Services Contracts. with key government services measured using customer – satisfaction ratings for public transport modes and roads.
State Transit Authority of NSW Transit Authority works collaboratively with Transport for NSW to achieve or exceed all customer service objectives, contractual obligations and performance targets specified in the Sydney Metropolitan and the Outer Metropolitan Bus Service Contracts. State Transit operates as a service provider in the Transport cluster and is managed by Transport for NSW. Operating two businesses – Sydney Buses and Newcastle Buses and Ferries – State Transit carries more than 200 million passengers every year. Key performance measures and targets for State Transit Authority are: Maintain or improve reliability of public transport services – measured using on-time running measures. Our target is 95 per cent of bus services Improve customer satisfaction with key government services – measured using customer satisfaction ratings for public transport modes and roads. NSW Trains NSW Trains works collaboratively with Transport for NSW to achieve or exceed all customer service objectives, contractual obligations and performance targets as specified in the Rail Services Contracts. NSW Trains, trading as NSW TrainLink, is a multi-modal regional transport delivery organisation that provides intercity, regional and interstate rail and coach services for customers travelling longer distances. NSW TrainLink is dedicated to intercity and regional customers who need comfortable and reliable services with onboard facilities. Key performance measures and targets for NSW Trains are: Maintain or improve reliability of public transport services – measured using punctuality and on-time running measures with targets of 92 per cent of rail services Improve customer satisfaction with key government services – measured using customer satisfaction ratings for public transport modes and roads. Sydney Trains Sydney Trains works collaboratively with Transport for NSW to achieve or exceed all customer service objectives, contractual obligations and performance targets as specified in the Rail Services Contracts. Sydney Trains commenced operations on 1 July 2013 and is the operator and maintainer of rail services across the metropolitan Sydney area, bounded by Berowra, Emu Plains, Macarthur and Waterfall. Key performance measures and targets for Sydney Trains are: Maintain or improve reliability of public transport services – measured using punctuality and on-time running measures with targets of 92 per cent of rail services Improve customer satisfaction with key government services – measured using customer satisfaction ratings for public transport modes and roads.