Satisfaction 29 Have you met your case 27 Have you met your case No change manager/service manager/service coordinator? coordinator? 30 Does your case 30 Does your case No change manager/service manager/service coordinator ask you coordinator ask you what you want? what you want? 31 Do you have a service 28 Do you have a service No change plan? plan? 32 Did you take part in the 29 Did you help make your Modified Comparisons to previous last service planning service plan? data should be years’ Better reflects whether meeting? made with caution. people take an active role in service planning 33 At the service planning New question meeting, did you know Determines whether what was being talked preferred language was about? used and easy to understand terms. 34 Did the service planning New question meeting include the Determines whether people you wanted to person has the be there? people/advocates desired as part of meeting 35 Were you able to New question choose the services that Determines whether you get as part of your people are able to service plan? determine the services they want/need 36 Are you able to contact 32 If you call and leave a Modified Comparisons to your case message, does your previous data years’ Easier to understand; manager/service case manager/service should be made with more inclusive of coordinator when you coordinator take a long caution. various means to want to? time to call you back, or communicate (e.g., does s/he call back right email) away?
Satisfaction 29 Have you met your case manager/service coordinator? 27 Have you met your case manager/service coordinator? No change 30 Does your case manager/service coordinator ask you what you want? 30 Does your case manager/service coordinator ask you what you want? No change 31 Do you have a service plan? 28 Do you have a service plan? No change 32 Did you take part in the last service planning meeting? 29 Did you help make your service plan? Modified Better reflects whether people take an active role in service planning Comparisons to previous years’ data should be made with caution. 33 At the service planning meeting, did you know what was being talked about? New question Determines whether preferred language was used and easy to understand terms. 34 Did the service planning meeting include the people you wanted to be there? New question Determines whether person has the people/advocates desired as part of meeting 35 Were you able to choose the services that you get as part of your service plan? New question Determines whether people are able to determine the services they want/need 36 Are you able to contact your case manager/service coordinator when you want to? 32 If you call and leave a message, does your case manager/service coordinator take a long time to call you back, or does s/he call back right away? Modified Easier to understand; more inclusive of various means to communicate (e.g., email) Comparisons to previous years’ data should be made with caution.