Crucial conversations are interactions that happen to everyone. They are day-to-day conversations that affect your life. Some of the most common instances are critiquing a colleague’s work, talking to a team member who isn’t keeping commitments, talking to a coworker who refuses to listen or behaves in some other inappropriate way. If the person becomes rude or belligerent and a crucial conversation must take place remember that: – In a crucial conversation opinions vary, the stakes are high, and emotions run strong. Most of these conversations involve the way people behave or perform. To enhance your success - Don’t let your own apprehension stand in the way Prepare rather than confront without a plan The goal is to achieve a positive outcome for both parties Set a clear goal for what you want to focus on during the conversation
Crucial conversations are interactions that happen to everyone. They are day-to-day conversations that affect your life. Some of the most common instances are critiquing a colleague’s work, talking to a team member who isn’t keeping commitments, talking to a coworker who refuses to listen or behaves in some other inappropriate way. If the person becomes rude or belligerent and a crucial conversation must take place – remember that: In a crucial conversation opinions vary, the stakes are high, and emotions run strong. Most of these conversations involve the way people behave or perform. To enhance your success - Don’t let your own apprehension stand in the way Prepare rather than confront without a plan The goal is to achieve a positive outcome for both parties Set a clear goal for what you want to focus on during the conversation