enduring of attorney or instrument of enduring guardianship or medical power of attorney based on state and territory law and can cover financial and health related decisions; appointment of a guardian by a tribunal or board; appointment by a tribunal, board or court as an administrator; and authorisation by a statute to make decisions on behalf of an individual. When adding a Representative to a client’s record, you must indicate that consent has been obtained from all parties in order for the relationship to be established in the system. Completing identification verification As outlined the identity verification process is a two-step process that contact centre staff and either assessors or service providers will undertake. The first step occurs during registration, where contact centre staff verify client information against records held at the Department of Human Services. This aims to ensure that duplicate client records on My Aged Care are not created. Assessors (or service providers) will be required to complete the second step of the process (known as a check’ in the portal). It is expected that whoever has ‘wallet face-to-face contact with the client in the first instance will sight the client identification and record this information on the client’s record. To complete the identity verification process, assessors or service providers will ask to sight two types of client identification documents, and confirm that they have sighted the original document on the client’s record via the assessor portal. This process only needs to occur once. You will be able to see the status of the wallet check on the client record via the assessor portal. Identification documents can include the following: DVA Card Card Passport Certificate Photo Tertiary Student ID Card Pensioner Aged Concession Card Pension Card Mortgage Documentation Marriage
enduring of attorney or instrument of enduring guardianship or medical power of attorney based on state and territory law and can cover financial and health related decisions; appointment of a guardian by a tribunal or board; appointment by a tribunal, board or court as an administrator; and authorisation by a statute to make decisions on behalf of an individual. When adding a Representative to a client’s record, you must indicate that consent has been obtained from all parties in order for the relationship to be established in the system. Completing identification verification As outlined the identity verification process is a two-step process that contact centre staff and either assessors or service providers will undertake. The first step occurs during registration, where contact centre staff verify client information against records held at the Department of Human Services. This aims to ensure that duplicate client records on My Aged Care are not created. Assessors (or service providers) will be required to complete the second step of the process (known as a ‘wallet check’ in the portal). It is expected that whoever has face-to-face contact with the client in the first instance will sight the client identification and record this information on the client’s record. To complete the identity verification process, assessors or service providers will ask to sight two types of client identification documents, and confirm that they have sighted the original document on the client’s record via the assessor portal. This process only needs to occur once. You will be able to see the status of the wallet check on the client record via the assessor portal. Identification documents can include the following: Card DVA Card Passport Certificate Photo Card Tertiary Student ID Aged Pension Card Pensioner Concession Card Marriage Mortgage Documentation