PERSON SPECIFICATION – HEAD OF SERVICE KEY REQUIREMENTS 1. Qualifications EVIDENCED Professional qualification in Health and Social Care and/or Business D Masters qualification in Business related subject D Evidence of Continuing Professional Development E 2. Skills / Abilities Ability to assess complex care packages and identify outcomes required E to meet care standards Ability to undertake organisational audits E Excellent leadership skills with ability to motivate & improve performance E Excellent written, oral, presentation and communication skills E Able to develop immediate credibility with internal and external E stakeholder and build sound working relationships Effective negotiating and influencing skills E Ability to evidence personal drive, innovation, confidence & commitment E to engage others, especially in change management initiatives Ability to use reflective practice and positive learning in order to build E workforce capacity Ability to set clear objectives and standards to ensure accountability and E responsibility of others Ability to assess and analyse data and financial information E Ability to demonstrate commercial awareness to be able to effectively E balance care and commercial demands Able to demonstrate customer focus to concentrate on existing and E potential customers needs and wants and exceed expectations 3. Experience Proven track record working at senior level in an operational role in a E large multi-site environment, gained in a health and social care Proven skills in influencing, communication and working D collaborativelybuilding professional networks to enhance organisation profile Experience of working in an environment where Care Inspectorate E standards have been in force Significant experience at a senior level of influencing and building E professional partnerships to increase growth and new income streams Significant experience of managing budgets, financial planning and risk D management in operations and business development opportunities Experience of dealing with complex employee relations cases D Experience of developing / writing professional reports to tight deadlines E Experience of strategic project development, through innovation and D effective leadership resulting in increased flexibility and improvements 4. Knowledge Excellent knowledge of the care industry including regulatory and E contractual frameworks, government legislation Good knowledge of proposed changes in government legislation D – understanding the impact on health and social care services 5. Personal Attributes Highly self-motivated with effective leadership style E Strategic thinker, able to deliver a vision of the future organisation E Ability to cope with rapid and sustained change and competing demands E Innovative thinker and problem solver E Results focused E Willing to be flexible in working hours and able to travel as required E
PERSON SPECIFICATION – HEAD OF SERVICE KEY REQUIREMENTS 1. Qualifications EVIDENCED Professional qualification in Health and Social Care and/or Business D Masters qualification in Business related subject D Evidence of Continuing Professional Development E 2. Skills / Abilities Ability to assess complex care packages and identify outcomes required to meet care standards E Ability to undertake organisational audits E Excellent leadership skills with ability to motivate & improve performance E Excellent written, oral, presentation and communication skills E Able to develop immediate credibility with internal and external stakeholder and build sound working relationships E Effective negotiating and influencing skills E Ability to evidence personal drive, innovation, confidence & commitment to engage others, especially in change management initiatives E Ability to use reflective practice and positive learning in order to build workforce capacity E Ability to set clear objectives and standards to ensure accountability and responsibility of others E Ability to assess and analyse data and financial information E Ability to demonstrate commercial awareness to be able to effectively balance care and commercial demands E Able to demonstrate customer focus to concentrate on existing and potential customers needs and wants and exceed expectations E 3. Experience Proven track record working at senior level in an operational role in a large multi-site environment, gained in a health and social care E Proven skills in influencing, communication and working collaborativelybuilding professional networks to enhance organisation profile D Experience of working in an environment where Care Inspectorate standards have been in force E Significant experience at a senior level of influencing and building professional partnerships to increase growth and new income streams E Significant experience of managing budgets, financial planning and risk management in operations and business development opportunities D Experience of dealing with complex employee relations cases D Experience of developing / writing professional reports to tight deadlines E Experience of strategic project development, through innovation and effective leadership resulting in increased flexibility and improvements D 4. Knowledge Excellent knowledge of the care industry including regulatory and contractual frameworks, government legislation E Good knowledge of proposed changes in government legislation – understanding the impact on health and social care services D 5. Personal Attributes Highly self-motivated with effective leadership style E Strategic thinker, able to deliver a vision of the future organisation E Ability to cope with rapid and sustained change and competing demands E Innovative thinker and problem solver E Results focused E Willing to be flexible in working hours and able to travel as required E