WEEKLY & MONTHLY REPORT To send out weekly Enquiry Log to Lodge Directors, Lodge Manager, Durban office manager, and Marketing manager Always mark on the week that you are currently working at “confirmed booking” Explain in the enquiry log how your guests know about Maliba Lodge ie: recommendation from friends & families, internet search, reading an article, etc.. You would need to take down an average phone calls you receive daily and record this too in the enquiry log Booking Flowchart must be sent out to Lodge Directors, Lodge Manager, Durban office manager, and Marketing manager on monthly basis (last day of the month) Calculate the monthly booking percentage and this needs to be shown in the flowchart You may also send feedback spreadsheet once every 2 weeks together with your enquiry log and email it to Lodge Directors, Lodge Manager, Durban office manager, and Marketing manager DIRECTOR FEEDBACK Reservation department is required report their work check list to Lodge Directors on a regular basis to make sure that work instructions have been met NIGHTSBRIGDE COLOURS REPRESENTATIVE Outstanding Account Mark booking in Nightsbridge in this colour once you’ve received a deposit/payment from your guests. Outstanding Account Mark booking in Nightsbridge in this colour once you’ve received a deposit/payment from your guests. Paid Mark booking in Nightsbridge in this colour once you received a full payment and no outstanding payment. Provisional with auto Mark booking in Nightsbridge in this colour when your guest expires sure about the confirmation. In this case you need to give isn’t your guest a deadline as to when they need to confirm by, if not then their booking will definitely get released automatically from the system. Confirmed (Educational & Mark booking in Nightsbridge in this colour for all educational Complimentary) visit, complimentary etc Provisional with auto Mark booking in Nightsbridge in this colour for provisional reminder booking and to remind yourselves to follow up with the guests Unavailable Mark booking in Nightsbridge in this colour when the room is of unavailable “out order” BORDER POST Caledonspoort (most convenient) 06:00 22:00 – Sani Pass 08:00 16:00 – Maputsoe 06:00 22:00 – Maseru 24 hours 06:00 22:00 Van Rooyen’s Gate – Sephapos Gate 08:00 16:00 –
WEEKLY & MONTHLY REPORT To send out weekly Enquiry Log to Lodge Directors, Lodge Manager, Durban office manager, and Marketing manager Always mark “confirmed booking” on the week that you are currently working at Explain in the enquiry log how your guests know about Maliba Lodge ie: recommendation from friends & families, internet search, reading an article, etc.. You would need to take down an average phone calls you receive daily and record this too in the enquiry log Booking Flowchart must be sent out to Lodge Directors, Lodge Manager, Durban office manager, and Marketing manager on monthly basis (last day of the month) Calculate the monthly booking percentage and this needs to be shown in the flowchart You may also send feedback spreadsheet once every 2 weeks together with your enquiry log and email it to Lodge Directors, Lodge Manager, Durban office manager, and Marketing manager DIRECTOR FEEDBACK Reservation department is required report their work check list to Lodge Directors on a regular basis to make sure that work instructions have been met NIGHTSBRIGDE COLOURS REPRESENTATIVE Outstanding Account Mark booking in Nightsbridge in this colour once you’ve received a deposit/payment from your guests. Outstanding Account Mark booking in Nightsbridge in this colour once you’ve received a deposit/payment from your guests. Paid Mark booking in Nightsbridge in this colour once you received a full payment and no outstanding payment. Provisional with auto expires Mark booking in Nightsbridge in this colour when your guest isn’t sure about the confirmation. In this case you need to give your guest a deadline as to when they need to confirm by, if not then their booking will definitely get released automatically from the system. Confirmed (Educational & Complimentary) Mark booking in Nightsbridge in this colour for all educational visit, complimentary etc Provisional with auto reminder Mark booking in Nightsbridge in this colour for provisional booking and to remind yourselves to follow up with the guests Unavailable Mark booking in Nightsbridge in this colour when the room is unavailable “out of order” BORDER POST Caledonspoort (most convenient) 06:00 – 22:00 Sani Pass 08:00 – 16:00 Maputsoe 06:00 – 22:00 Maseru 24 hours Van Rooyen’s Gate 06:00 – 22:00 Sephapos Gate 08:00 – 16:00