2017-18 at a glance Phone calls handled by our contact team 220,951 Performance compared with last year Total disputes received 43,684 up down 6% 11% Visits to our website 809,820 up Financial difficulty disputes accepted 2,752 20% unchanged Number of members licensees – 5,285 down 6% Number of members authorised credit representatives – 6,245 down 20% Total disputes closed 43,325 up 10% Systemic issues resolved 91 Number of investigations of alleged breaches of industry codes of practice (with 98 confirmed breaches) 292
2017-18 at a glance Performance compared with last year Total disputes received 43,684 up 11% Financial difficulty disputes accepted 2,752 unchanged Number of members – licensees 5,285 down 6% Number of members – authorised credit representatives 6,245 down 20% Total disputes closed 43,325 up 10% Systemic issues resolved 91 Number of investigations of alleged breaches of industry codes of practice (with 98 confirmed breaches) 292 Phone calls handled by our contact team 220,951 down 6% Visits to our website 809,820 up 20%