MSK assessment & treatment Pain, rheumatology & clinics reducing secondary care osteoporosis services demand Communication Review internal complaints Embed new internal complaints process process Review & develop medical Improved communication Continue to embed leadership between CSH Surrey & Surrey Downs CCG Embed NICE guidance Target met Continue to embed Develop patient leaders: Continuing influence agenda, strategic leadership & quality improvement Values: People first – Integrity – Enterprising – Exceptional delivery Quality account priorities: Pressure ulcers Co-owner health and wellbeing Antimicrobial prescribing and resistance Integration of services FCHC, CSH Surrey and SABP have formed a partnership to deliver and integrated community nursing, therapy and emotional wellbeing service across Surrey: Children and Family Health Surrey. This includes a single access point with one telephone number to facilitate physical and mental health services and shared health records so that families only tell their story once. Appendix 10: First Community Health and Care First Community Health and Care is a not-for-profit social enterprise providing community healthcare services for adults and children in East Surrey and the surrounding area. The organisation delivers community services in homes, schools, clinics and community hospitals, providing therapy, rehabilitation, rapid assessment and a minor injuries unit at Caterham Dene Hospital. The vision is: “rejuvenating the wellbeing of our community” Values: First-rate care – First-rate value – First-rate people Approach Clinical effectiveness Dementia training Education & training March 2017: 75% staff March 2018: 100% Patient experience User-friendly information Working group set up, working with key & communication suppliers to ensure standards are met. support in clear format as Issue staff guidance per Accessible Record keeping audit Information Standard Information Standard Toolkit
Communication MSK assessment & treatment clinics reducing secondary care demand Review internal complaints process Pain, rheumatology & osteoporosis services Embed new internal complaints process Review & develop medical leadership Improved communication between CSH Surrey & Surrey Downs CCG Continue to embed Embed NICE guidance Target met Continue to embed Develop patient leaders: influence agenda, strategic leadership & quality improvement Continuing Values: People first – Integrity – Enterprising – Exceptional delivery Quality account priorities: Pressure ulcers Co-owner health and wellbeing Antimicrobial prescribing and resistance Integration of services FCHC, CSH Surrey and SABP have formed a partnership to deliver and integrated community nursing, therapy and emotional wellbeing service across Surrey: Children and Family Health Surrey. This includes a single access point with one telephone number to facilitate physical and mental health services and shared health records so that families only tell their story once. Appendix 10: First Community Health and Care First Community Health and Care is a not-for-profit social enterprise providing community healthcare services for adults and children in East Surrey and the surrounding area. The organisation delivers community services in homes, schools, clinics and community hospitals, providing therapy, rehabilitation, rapid assessment and a minor injuries unit at Caterham Dene Hospital. The vision is: “rejuvenating the wellbeing of our community” Values: First-rate care – First-rate value – First-rate people Approach Clinical effectiveness Dementia training March 2017: 75% staff March 2018: 100% Education & training Patient experience User-friendly information & communication support in clear format as per Accessible Information Standard Working group set up, working with key suppliers to ensure standards are met. Issue staff guidance Record keeping audit Information Standard Toolkit