What information and advice needs to be provided? Slide 8 Notes Information and advice should help people to understand how care and support services work locally, the care and funding options available, and how people can access care and support services. The Act states 4 (2) that information and advice must be provided on these five areas in particular. How the system works. An outline of what the may entail and the ‘process’ judgements that may need to be made, including specific information on what the assessment, eligibility and review process is, how to complain or make a formal appeal to the authority, what they involve and when independent advocacy should be provided. How people can access support i.e. where/who and how to make contact, including information on how and where to request an assessment of needs, a review or to complain or appeal against a decision. The types and range of care and support services available to local people e.g. specialised dementia care, befriending services, residential care etc. Which local providers offer what types of services, including prevention and reablement services and wider services that support wellbeing. Where possible this should include the likely costs to the person of the care and support services. This should also include information on different types of service or support that allow people personal control over their care and support for example, details of ISFs and direct payments. Care and support related financial information and advice about the extent of their personal responsibilities to pay for care and support, their rights to statutory financial and other support, locally and nationally, so that they understand what they are entitled to. Local authorities must also identify those who may benefit from independent financial advice or information as early as possible, and help them to access it. More on this on next slide.
What information and advice needs to be provided? Slide 8 Notes Information and advice should help people to understand how care and support services work locally, the care and funding options available, and how people can access care and support services. The Act states 4 (2) that information and advice must be provided on these five areas in particular. How the system works. An outline of what the ‘process’ may entail and the judgements that may need to be made, including specific information on what the assessment, eligibility and review process is, how to complain or make a formal appeal to the authority, what they involve and when independent advocacy should be provided. How people can access support i.e. where/who and how to make contact, including information on how and where to request an assessment of needs, a review or to complain or appeal against a decision. The types and range of care and support services available to local people e.g. specialised dementia care, befriending services, residential care etc. Which local providers offer what types of services, including prevention and reablement services and wider services that support wellbeing. Where possible this should include the likely costs to the person of the care and support services. This should also include information on different types of service or support that allow people personal control over their care and support for example, details of ISFs and direct payments. Care and support related financial information and advice about the extent of their personal responsibilities to pay for care and support, their rights to statutory financial and other support, locally and nationally, so that they understand what they are entitled to. Local authorities must also identify those who may benefit from independent financial advice or information as early as possible, and help them to access it. More on this on next slide.