open body one or two mannerisms (foot or language; and techniques were pencil tapping) intruded appropriate facial not used on the interview. Eye expressions; and by effectively. A contact was not eliminating physical physical barrier attempted or was barriers. Physical was present. uncomfortable. contact was made with the patient, as appropriate. 16. ( ) ( ) ( ) ( ) ( ) Item 15 (edited): Empathy 5. The Learner 4 3. A few 2 1. No empathy was and Acknowledging used supportive empathetic demonstrated by the Patient Cues comments statements were Learner. The Learner regarding the used and the used a negative emotions Learner was patient’s and provided the neutral, neither emphasis or openly patient with overly positive criticized the intermittent verbal nor negative in patient. The Learner encouragement, demonstrating provided no such as verbally empathy during encouragement. praising the patient the for proper health interview. Verbal care techniques. encouragement could have been used more effectively.
open body language; and appropriate facial expressions; and by eliminating physical barriers. Physical contact was made with the patient, as appropriate. one or two techniques were not used effectively. A physical barrier was present. mannerisms (foot or pencil tapping) intruded on the interview. Eye contact was not attempted or was uncomfortable. 16. Item 15 (edited): Empathy and Acknowledging Patient Cues ( ) 5. The Learner used supportive comments regarding the patient’s emotions and provided the patient with intermittent verbal encouragement, such as verbally praising the patient for proper health care techniques. ( ) 4 ( ) 3. A few empathetic statements were used and the Learner was neutral, neither overly positive nor negative in demonstrating empathy during the interview. Verbal encouragement could have been used more effectively. ( ) 2 ( ) 1. No empathy was demonstrated by the Learner. The Learner used a negative emphasis or openly criticized the patient. The Learner provided no encouragement.