Phones landlines – Core business Characteristics of Short term (Up to Long term (More than functions interruption [TIMEFRAME]) [TIMEFRAME]) Phone calls No access to building and Contact telco and phone If system is unrepairable, phone system down system suppliers purchase a new system. Phone system suppliers The implementation or repair to attempt remote repair of the phone system will have but unlikely as phone to wait until access to the system must be running building has been restored. for remote access to work. Arrange for telco to remove the phone diversions Arrange for the telco to setup diversions of main number (includes all DDIs) to a mobile phone or to a landline in the business recovery office Access to building but Contact telco and phone If phone system is phone system down system suppliers unrepairable, purchase a new system. Phone system suppliers to attempt repair. Implement the new/repaired phone system. In the meantime, calls will automatically divert to the Arrange for telco to remove red emergency analogue the phone diversions phone at reception. Install a temporary phone system
Phones – landlines Core business functions Characteristics of interruption Short term (Up to [TIMEFRAME]) Long term (More than [TIMEFRAME]) Phone calls No access to building and phone system down Contact telco and phone system suppliers Phone system suppliers to attempt remote repair but unlikely as phone system must be running for remote access to work. Arrange for the telco to setup diversions of main number (includes all DDIs) to a mobile phone or to a landline in the business recovery office If system is unrepairable, purchase a new system. The implementation or repair of the phone system will have to wait until access to the building has been restored. Arrange for telco to remove the phone diversions Access to building but phone system down Contact telco and phone system suppliers Phone system suppliers to attempt repair. In the meantime, calls will automatically divert to the red emergency analogue phone at reception. Install a temporary phone system If phone system is unrepairable, purchase a new system. Implement the new/repaired phone system. Arrange for telco to remove the phone diversions