SCHEDULE 4 QUALITY REQUIREMENTS – C Local Quality Requirements Quality Requirement Threshold Method of Measurement Consequence of Timing of Applicable breach application of Service consequence Specification Recommended Outcomes: Outcome 1 90 percent Validated service user To be defined Monthly Performance Adult Hearing Improvement in service user reported outcome tools such locally Report Service disability, and/or difficulty in as Glasgow Hearing Aid Benefit Profile (GHABP)/ communication (reduced communication difficulties) Client Oriented Scale of Improvement (COSI) and International Outcome Inventory for Hearing Aids (IOI-HA) Outcome 2 90 percent Validated service user To be defined Monthly Performance Adult Hearing Improvement in service user reported reported outcome tools such locally Report Service quality of life as Glasgow Hearing Aid Benefit Profile (GHABP)/ Client Oriented Scale of Improvement (COSI) and International Outcome Inventory for Hearing Aids (IOI-HA Outcome 3 90 percent Review of Service Quality To be defined Monthly Performance Adult Hearing Percentage of service users reporting Performance Reports locally Report Service continued use of their choice of hearing aid and or other intervention(s). Outcome 4 90 percent Validated service user To be defined Monthly Performance Adult Hearing Percentage of service users reporting reported outcome tools such locally Report Service as Glasgow Hearing Aid benefits from their choice of
SCHEDULE 4 – QUALITY REQUIREMENTS C Local Quality Requirements Quality Requirement Threshold Method of Measurement Consequence of breach Timing of application of consequence Applicable Service Specification Recommended Outcomes: Outcome 1 Improvement in service user disability, and/or difficulty in communication (reduced communication difficulties) 90 percent Validated service user reported outcome tools such as Glasgow Hearing Aid Benefit Profile (GHABP)/ Client Oriented Scale of Improvement (COSI) and International Outcome Inventory for Hearing Aids (IOI-HA) To be defined locally Monthly Performance Report Adult Hearing Service Outcome 2 Improvement in service user reported quality of life 90 percent Validated service user reported outcome tools such as Glasgow Hearing Aid Benefit Profile (GHABP)/ Client Oriented Scale of Improvement (COSI) and International Outcome Inventory for Hearing Aids (IOI-HA To be defined locally Monthly Performance Report Adult Hearing Service Outcome 3 Percentage of service users reporting continued use of their choice of hearing aid and or other intervention(s). 90 percent Review of Service Quality Performance Reports To be defined locally Monthly Performance Report Adult Hearing Service Outcome 4 Percentage of service users reporting benefits from their choice of 90 percent Validated service user reported outcome tools such as Glasgow Hearing Aid To be defined locally Monthly Performance Report Adult Hearing Service