Microsoft Infrastructure Optimization Customer Solution Case Study Workers’ Compensation Expert Cuts Support Costs 60 Percent with Move to Exchange Server Lotus Notes was a risk to our environment Overview Country or Region: United States because we didn’t have backup staff for it, we can Industry: Insurance implement Microsoft communications technologies Customer Profile with greater reliability and business continuity.” NCCI Holdings, based in Boca Raton, Florida, manages the nation’s largest Liliana Quintero, IT Manager, NCCI Holdings database of information about workers’ Workers’ compensation expert NCCI Holdings, Inc., ran its email compensation insurance. system on IBM Lotus Notes—until it realized that the pool of Business Situation available developers and administrators for the system was NCCI ran its email and many internal applications on Lotus Notes—and shrinking as the community for Microsoft technologies was realized that the pool of available staff growing. That presented a growing risk to the company’s for it was drying up as Microsoft technologies became increasingly communications infrastructure that it was unwilling to accept. popular. So, NCCI migrated to Microsoft Exchange Server 2007 and Solution Microsoft Office technologies for presence and instant The company migrated its email to messaging, unified messaging, and more. As a result, NCCI has Microsoft Exchange Server 2007, replaced many desktop applications with gained more options in hiring and deploying staff. Productivity Microsoft Office Professional 2007, and has climbed, as evidenced by an 80 percent drop in help-desk adopted the broader platform for Microsoft Unified Communications. calls. And a 60 percent drop in external support costs shows that costs are on the decline. Benefits Greater options reduce risk, increase reliability Increased productivity includes 80 percent drop in help-desk calls Lower TCO includes a 60 percent cut in external support costs
Microsoft Infrastructure Optimization Customer Solution Case Study Workers’ Compensation Expert Cuts Support Costs 60 Percent with Move to Exchange Server Overview Country or Region: United States Industry: Insurance Customer Profile NCCI Holdings, based in Boca Raton, Florida, manages the nation’s largest database of information about workers’ compensation insurance. Business Situation NCCI ran its email and many internal applications on Lotus Notes—and realized that the pool of available staff for it was drying up as Microsoft technologies became increasingly popular. Solution The company migrated its email to Microsoft Exchange Server 2007, replaced many desktop applications with Microsoft Office Professional 2007, and adopted the broader platform for Microsoft Unified Communications. Benefits Greater options reduce risk, increase reliability Increased productivity includes 80 percent drop in help-desk calls Lower TCO includes a 60 percent cut in external support costs Lotus Notes was a risk to our environment because we didn’t have backup staff for it, we can implement Microsoft communications technologies with greater reliability and business continuity.” Liliana Quintero, IT Manager, NCCI Holdings Workers’ compensation expert NCCI Holdings, Inc., ran its email system on IBM Lotus Notes—until it realized that the pool of available developers and administrators for the system was shrinking as the community for Microsoft technologies was growing. That presented a growing risk to the company’s communications infrastructure that it was unwilling to accept. So, NCCI migrated to Microsoft Exchange Server 2007 and Microsoft Office technologies for presence and instant messaging, unified messaging, and more. As a result, NCCI has gained more options in hiring and deploying staff. Productivity has climbed, as evidenced by an 80 percent drop in help-desk calls. And a 60 percent drop in external support costs shows that costs are on the decline.