Suppliers Inputs Process Outputs Customer (Who initiates the activity?) (What starts the process?) Verb/Noun Definition (What is the product to the (Who uses/receives the product?) Create the posts” Customer?) Prioritize your customers “goal EXAMPLES Employee Application Rework Customer service surveys Students Faculty Request form Report Faculty Student Entries Closed work order Stakeholders Completed event Community businesses METRICS Number of requests Amount of Rework # of surveys Increase in requests over time Time to receive order # of reports Time to deliver/process or to % of accuracy from reports next step Time to close work order
Suppliers (Who initiates the activity?) Inputs (What starts the process?) Process Verb/Noun Definition Create the “goal posts” Outputs (What is the product to the Customer?) Customer (Who uses/receives the product?) Prioritize your customers EXAMPLES Employee Faculty Student Application Request form Entries Rework Customer service surveys Report Closed work order Completed event Students Faculty Stakeholders Community businesses METRICS Number of requests Increase in requests over time Amount of Rework Time to receive order Time to deliver/process or to next step # of surveys # of reports % of accuracy from reports Time to close work order