GRT) Description: Provide context sensitive online help, online manuals, and online desk procedures that provides a comprehensive understanding of the new UI Claims functionality from both a functional and technical perspective. Task Item: Sub Task: Description: Baseline Design, develop, and Baseline functional and technical Documentation document a Baseline documentation will include online help for UI Claims Functional and and desk procedures, system and user Technical reference manuals, and other useful Documentation for operational documentation already in UI Claims place. Deliverable: Due Date: Compensation: 3.J.D.2 UI Claims Operations 2/3/2012 $48,598 (excludes Documentation GRT) Description: Provide context sensitive online help, online manuals, and online desk procedures that provide a comprehensive understanding of the new UI Claims functionality from both a functional and technical perspective. This is an update to the Baseline functional and technical documentation. UI Claims Operations Documentation for UI Claims includes the following items: Updated Online Help Updated Desk Procedures and Reference Materials Updated Technical and Operational Documentation Cultural Change Management Plan Task Item: Sub Task: Description: UI Claims Design, develop, and Online help to system which is Operations document a Updated context-sensitive and accessible by search. Documentation Online Help for UI Online help will match the final New for UI Claims Claims Mexico system and will include tutorials, procedural directions, feature descriptions and applicable reference material for both internal and external users. Design, develop, and Online desk procedures tailored to the document a Updated implemented solution. It will provide a Desk Procedures and comprehensive set of desk procedures to Reference Materials facilitate business transaction processing for UI Claims using the new system. Reference material shall include descriptions of application
GRT) Description: Provide context sensitive online help, online manuals, and online desk procedures that provides a comprehensive understanding of the new UI Claims functionality from both a functional and technical perspective. Task Item: Sub Task: Description: Baseline Documentation for UI Claims Design, develop, and document a Baseline Functional and Technical Documentation for UI Claims Baseline functional and technical documentation will include online help and desk procedures, system and user reference manuals, and other useful operational documentation already in place. Deliverable: Due Date: Compensation: 3.J.D.2 UI Claims Operations Documentation 2/3/2012 $48,598 (excludes GRT) Description: Provide context sensitive online help, online manuals, and online desk procedures that provide a comprehensive understanding of the new UI Claims functionality from both a functional and technical perspective. This is an update to the Baseline functional and technical documentation. UI Claims Operations Documentation for UI Claims includes the following items: Updated Online Help Updated Desk Procedures and Reference Materials Updated Technical and Operational Documentation Cultural Change Management Plan Task Item: Sub Task: Description: UI Claims Operations Documentation for UI Claims Design, develop, and document a Updated Online Help for UI Claims Online help to system which is context-sensitive and accessible by search. Online help will match the final New Mexico system and will include tutorials, procedural directions, feature descriptions and applicable reference material for both internal and external users. Design, develop, and document a Updated Desk Procedures and Reference Materials for UI Claims Online desk procedures tailored to the implemented solution. It will provide a comprehensive set of desk procedures to facilitate business transaction processing using the new system. Reference material shall include descriptions of application