Connect MyService Providing online, faster, simpler and streamlined access to claims for over 5,000 veterans who have registered so far, and working to register more. Mobile Service Working with the Department of Human Services to connect with more Centres Pilot veterans and their families, particularly those in rural and remote areas. Australia Post Pilot Trialling provision of DVA information services in three Australia Post retail outlets, and providing information at the War Memorial, with the explicit purpose of reaching out to more veterans and their families, particularly those who may not have an existing relationship with us. Telephony Removing hundreds of call routes and numbers, working towards activating Consolidation DVA’s single 1800VETERAN number this year. Website Helping veterans and families find services more easily by making DVA’s website more user friendly, with a modern design and intuitive navigation. Veteran Raising awareness of the unique skills and experience that veterans can Employment bring to the civilian workforce and connecting them to employers. Program MyGov Working with DHS to bring DVA’s online services to the platform so that veterans and their families can access all of their government services in one place. Support Student Payment Developing new ICT capability in partnership with DHS—children of System Pilot veterans will be able to submit their student claims online. Income Support Building on the student payment pilot, DVA will develop new ICT capability Payment System to deliver income payments to 170,000 veterans. White Card and Providing veterans with immediate access to mental health services and non-liability health easier access to medical treatment and rehabilitation services. care Improved Building new ICT capability so that staff only have to access one system Processing Systems instead of 18 to process claims, delivering faster results for veterans—e.g. free access to mental health care in about a day. Veteran Payment Providing interim income support for eligible veterans and additional family and Family Support support to help with child care, counselling and household assistance. Package New service Trialling tailored DVA support and services for transitioning Special delivery Operations Forces members and a simplified medical assessment process approaches for transitioning ADF members. Veterans and Extending access to the counselling services to partners, dependants, Veterans Families immediate family members and former partners of veterans. Counselling Service expansion
Connect MyService Providing online, faster, simpler and streamlined access to claims for over 5,000 veterans who have registered so far, and working to register more. Mobile Service Centres Pilot Working with the Department of Human Services to connect with more veterans and their families, particularly those in rural and remote areas. Australia Post Pilot Trialling provision of DVA information services in three Australia Post retail outlets, and providing information at the War Memorial, with the explicit purpose of reaching out to more veterans and their families, particularly those who may not have an existing relationship with us. Telephony Consolidation Removing hundreds of call routes and numbers, working towards activating DVA’s single 1800VETERAN number this year. Website Helping veterans and families find services more easily by making DVA’s website more user friendly, with a modern design and intuitive navigation. Veteran Employment Program Raising awareness of the unique skills and experience that veterans can bring to the civilian workforce and connecting them to employers. MyGov Working with DHS to bring DVA’s online services to the platform so that veterans and their families can access all of their government services in one place. Support Student Payment System Pilot Developing new ICT capability in partnership with DHS—children of veterans will be able to submit their student claims online. Income Support Payment System Building on the student payment pilot, DVA will develop new ICT capability to deliver income payments to 170,000 veterans. White Card and non-liability health care Providing veterans with immediate access to mental health services and easier access to medical treatment and rehabilitation services. Improved Processing Systems Building new ICT capability so that staff only have to access one system instead of 18 to process claims, delivering faster results for veterans—e.g. free access to mental health care in about a day. Veteran Payment and Family Support Package Providing interim income support for eligible veterans and additional family support to help with child care, counselling and household assistance. New service delivery approaches Trialling tailored DVA support and services for transitioning Special Operations Forces members and a simplified medical assessment process for transitioning ADF members. Veterans and Veterans Families Counselling Service expansion Extending access to the counselling services to partners, dependants, immediate family members and former partners of veterans.