available/deployed in the development programmes to improve the training schedules, training manuals, Institution. skills and competencies of the staff in feedback on training programmes, handling the technology, equipment and training budget, interaction with staff. facilities of the institution. 9.10.3 The budget allocation for the staff Financial information and management development programme is sufficient to system, MIS, training budget allocations, provide in-house and off-site training staff development centre/unit/committee opportunities for staff. meeting minutes. 9.11 Internal quality assurance 9.9.4 The institution mechanisms in place Policy documents, Strategic Plan, budget management system for monitoring and evaluation of the quality allocation documents, ICT development of its ICT services with reference to plans, agendas and minutes of meetings international best practices. of ICT infrastructure and operational committees. 9.9.5 The findings from monitoring and Policy documents, Strategic Plan, budget evaluation, and benchmarking processes allocation documents, ICT development are used to continuously improve the plans, agendas and minutes of meetings quality of its ICT service provision. of ICT infrastructure and operational committees. Strengths: Areas of improvement: ____________________________________________________________________________________________________________________ Recommendations: ____________________________________________________________________________________________________________________
available/deployed in the Institution. development programmes to improve the skills and competencies of the staff in handling the technology, equipment and facilities of the institution. training schedules, training manuals, feedback on training programmes, training budget, interaction with staff. 9.10.3 The budget allocation for the staff development programme is sufficient to provide in-house and off-site training opportunities for staff. Financial information and management system, MIS, training budget allocations, staff development centre/unit/committee meeting minutes. 9.11 Internal quality assurance management system 9.9.4 The institution mechanisms in place for monitoring and evaluation of the quality of its ICT services with reference to international best practices. Policy documents, Strategic Plan, budget allocation documents, ICT development plans, agendas and minutes of meetings of ICT infrastructure and operational committees. 9.9.5 The findings from monitoring and evaluation, and benchmarking processes are used to continuously improve the quality of its ICT service provision. Policy documents, Strategic Plan, budget allocation documents, ICT development plans, agendas and minutes of meetings of ICT infrastructure and operational committees. Strengths: Areas of improvement: ____________________________________________________________________________________________________________________ Recommendations: ____________________________________________________________________________________________________________________