Spark has been a total success. Not only is “Orange Overview the site generating some great ideas, it’s generating Country or Region: Canada Industry: Financial Services ideas our senior executives can review and put into practice.” Customer Profile ING DIRECT Canada is Canada's largest direct financial services organization with Vinay Venugopal, Senior Manager, IT Development Department, ING DIRECT more 1.6 million clients and more than $29 billion in total assets. ING DIRECT Canada is Canada's largest direct financial services Business Situation organization with more 1.6 million clients and more than $29 billion ING DIRECT wanted to shift away from an in assets. The financial services firm provides direct self-service aging intranet environment and implement a truly collaborative and engaging banking products, allowing clients to benefit from low fees and employee information hub based on Web attractive interest rates. In order to improve its customer service 2.0 principles. delivery, ING DIRECT wanted to move away from its static intranet Solution and use the power of technology to build a collaborative Web 2.0 Working with Team TI, the company implemented an intranet on Microsoft platform that encouraged employee engagement and innovation. Office SharePoint® Server 2007 is and Working with Microsoft® Gold Certified Team TI, the company now benefits social networking and time collaboration. implemented an intranet based on Microsoft Office SharePoint® Server 2007. With Office SharePoint Server 2007 in place, ING Benefits Strong Employee Engagement DIRECT benefits from real-time communication, integration with Enhanced Communication, social media tools, better performance, increased flexibility, and Interoperability Increased IT Agility, Reduced Support integrated search capabilities. Costs Superior Customer Service Delivery
Overview Country or Region: Canada Industry: Financial Services Customer Profile ING DIRECT Canada is Canada's largest direct financial services organization with more 1.6 million clients and more than $29 billion in total assets. Business Situation ING DIRECT wanted to shift away from an aging intranet environment and implement a truly collaborative and engaging employee information hub based on Web 2.0 principles. Solution Working with Team TI, the company implemented an intranet on Microsoft Office SharePoint® Server 2007 is and now benefits social networking and collaboration. Benefits Strong Employee Engagement Enhanced Communication, Interoperability Increased IT Agility, Reduced Support Costs Superior Customer Service Delivery “Orange Spark has been a total success. Not only is the site generating some great ideas, it’s generating ideas our senior executives can review and put into practice.” Vinay Venugopal, Senior Manager, IT Development Department, ING DIRECT ING DIRECT Canada is Canada's largest direct financial services organization with more 1.6 million clients and more than $29 billion in assets. The financial services firm provides direct self-service banking products, allowing clients to benefit from low fees and attractive interest rates. In order to improve its customer service delivery, ING DIRECT wanted to move away from its static intranet and use the power of technology to build a collaborative Web 2.0 platform that encouraged employee engagement and innovation. Working with Microsoft® Gold Certified Team TI, the company implemented an intranet based on Microsoft Office SharePoint® Server 2007. With Office SharePoint Server 2007 in place, ING DIRECT benefits from real-time communication, integration with social media tools, better performance, increased flexibility, and integrated search capabilities. time