Dimensions Core Assessment Unit title and focus question time no. technique, description, or & or description Business practices & & conditions, length/time BF FL BC BT Approximate Assessment Knowing Analysing Semester Summative Planning Formative understanding applying evaluating Extended response to Customer service 28 — 1 stimulus: 3 weeks, group, 1 hours Developing and providing 1 unsupervised effective customer service 2 1 2 Working with 2 Retail 1 F online, and telephone) Spoken response: customers 2 3 3 3 leads to loyal customers and 2–4 minutes (each) 4 4 increases sales. Project: 4 weeks, Financial administration 27 1 individual, unsupervised hours internal control procedures and keeping Written component: 1 1 1 accurate financial records 400–700 words 2 1 2 Working in assists to prevent and 2 Retail 2 Practical component: F finance 2 3 3 theft of business assets (cash Policies and procedures 3 4 and inventories). 4 manual and documentation Spoken component: 1½–3½ mins Project: 4 weeks, team, Social media Promoting a 28 — unsupervised business using social media can hours 1 1 1 increase market share and Multimodal component: 2 1 2 Working in 2 sales. 2 Real estate 2–4 minutes (each) 3 F marketing 2 3 3 3 Practical component: 4 4 Market research documentation
Semester Unit title and focus question or description Approximate time Core Assessment no. Assessment technique, description, conditions, length/time Formative or Summative Dimensions Knowing & understanding Analysing & applying Planning & evaluating Business practices BF FL BC BT 1 Customer service — Developing and providing effective customer service online, and telephone) leads to loyal customers and increases sales. 28 hours 1 2 3 4 1 2 1 2 3 1 2 3 4 Working with customers Retail 1 Extended response to stimulus: 3 weeks, group, unsupervised Spoken response: 2–4 minutes (each) F Financial administration internal control procedures and keeping accurate financial records assists to prevent and theft of business assets (cash and inventories). 27 hours 1 2 3 4 1 2 1 2 3 1 2 3 4 Working in finance Retail 2 Project: 4 weeks, individual, unsupervised Written component: 400–700 words Practical component: Policies and procedures manual and documentation Spoken component: 1½–3½ mins F 2 Social media — Promoting a business using social media can increase market share and sales. 28 hours 1 2 3 4 1 2 1 2 3 1 2 3 4 Working in marketing Real estate 3 Project: 4 weeks, team, unsupervised Multimodal component: 2–4 minutes (each) Practical component: Market research documentation F