3 2 1 RESPECTFUL Belittle others’ points of view Understand that people are different Act with indifference, Pay attention to their different needs insensitivity or unkindness so that everyone is treated fairly Make assumptions Accept diversity and difference Make judgements or unfairly Recognise the value of contributions discriminate and ideas from others Gossip about others, hold Turn up on time and be prepared for grudges, demean or meetings and appointments demoralise colleagues Say thank you HONEST AND TRUSTWORTHY Fail to respond to or report concerns Adhere to my professional standards / Avoid discussions about poor code of conduct performance Admit mistakes say sorry when – Bury issues and problems that appropriate are too difficult to address Be honest with others even if the Be deceptive conversation is a difficult one Fail to do the things I say I am Give fair and realistic feedback to going to do others Let other people’s attitude / Report activities honestly and truthfully behaviour lower my standards Take responsibility for safety in my Ignore unacceptable standards working environment of behaviour Take ownership for resolving problems Be complacent about poor that I encounter in my work standards Be discreet and sensitive when dealing with confidential information; challenge others who are not CARING AND COMPASSIONATE Ignore poor standards of care Be kind, patient and considerate Talk about or over service Ensure service users are central to users as if they are not there decision making Fail to respond to service user Promote dignity in patient care needs Take the time to listen to others, Be dismissive of the needs of understand their needs and provide others appropriate support Fail to support others when Ask service users, carers, clients, things are tough visitors and colleagues the name they prefer to use See the service user and carer as individuals and have a warm approachable manner to help put them at ease TAKE THE TIME TO TALK AND Use language like just don’t ‘I LISTEN have time’ Be aware of the impact of my Shout at others especially in communication style and adopt the front of other people right style for the situation Be dismissive Discuss any sensitive issues privately Be negative about ideas and Make eye contact during interactions decisions with others and where appropriate Lack motivation Demonstrate a do’ attitude Blame others when things go ‘can Promote and build on achievements of wrong team and individuals Speak in a rude and abrupt Motivate others around me manner
3 2 1 RESPECTFUL Understand that people are different Pay attention to their different needs so that everyone is treated fairly Accept diversity and difference Recognise the value of contributions and ideas from others Turn up on time and be prepared for meetings and appointments Say thank you Belittle others’ points of view Act with indifference, insensitivity or unkindness Make assumptions Make judgements or unfairly discriminate Gossip about others, hold grudges, demean or demoralise colleagues HONEST AND TRUSTWORTHY Adhere to my professional standards / code of conduct Admit mistakes – say sorry when appropriate Be honest with others even if the conversation is a difficult one Give fair and realistic feedback to others Report activities honestly and truthfully Take responsibility for safety in my working environment Take ownership for resolving problems that I encounter in my work Be discreet and sensitive when dealing with confidential information; challenge others who are not Fail to respond to or report concerns Avoid discussions about poor performance Bury issues and problems that are too difficult to address Be deceptive Fail to do the things I say I am going to do Let other people’s attitude / behaviour lower my standards Ignore unacceptable standards of behaviour Be complacent about poor standards CARING AND COMPASSIONATE Be kind, patient and considerate Ensure service users are central to decision making Promote dignity in patient care Take the time to listen to others, understand their needs and provide appropriate support Ask service users, carers, clients, visitors and colleagues the name they prefer to use See the service user and carer as individuals and have a warm approachable manner to help put them at ease Ignore poor standards of care Talk about or over service users as if they are not there Fail to respond to service user needs Be dismissive of the needs of others Fail to support others when things are tough TAKE THE TIME TO TALK AND LISTEN Be aware of the impact of my communication style and adopt the right style for the situation Discuss any sensitive issues privately Make eye contact during interactions with others and where appropriate Demonstrate a ‘can do’ attitude Promote and build on achievements of team and individuals Motivate others around me Use language like ‘I just don’t have time’ Shout at others especially in front of other people Be dismissive Be negative about ideas and decisions Lack motivation Blame others when things go wrong Speak in a rude and abrupt manner