contained in the SFOA (as at the Contractor’s date and time of the executed order) Failure to supply (clause 11.3) Specify the number of occasions during a three month rolling period after which the Contractor must identify and implement steps to address the cause of failure to supply the Telecommunications Service Note: the default position in Module 11 is three or more consecutive occasions and the steps must be notified to and agreed with the Customer within 5 days of the third Service Level failure Service Credits (clauses 13.1 & 13.3) Specify whether Service Credits will apply to the Yes Telecommunications Service: No Note: it is not expected that Service Credits are If yes: the sole remedy. For example, other Customer’s Where is the calculation of the Service Credits remedies may include, but are not limited to: outlined? Termination for cause; Module 11 Order Form Transition Out at cost; Service Level Agreement Contractor’s Damages; If Module 11 Order Form, specify the calculation: Replacement of Service at Contractor’s cost; and Other (specify) [enter formula for calculation] Are Service Credits the sole Customer’s remedy? Yes No If No, specify the additional Customer’s remedies: What is the period in which Service Credits accrue? (Note: default period under Module 11 is 1 month) Payment and Invoicing Details to be included from Module 11 Order Details agreed by the Contractor and the Customer Invoicing (clause 8.4) Specify whether aggregated or consolidated Aggregated invoicing is applicable to the Telecommunications Consolidated Service (if any): Note: invoicing means an invoice ‘Aggregated’ specifying each Customer and that Customer’s
contained in the Contractor’s SFOA (as at the date and time of the executed order) Failure to supply (clause 11.3) Specify the number of occasions during a three month rolling period after which the Contractor must identify and implement steps to address the cause of failure to supply the Telecommunications Service Note: the default position in Module 11 is three or more consecutive occasions and the steps must be notified to and agreed with the Customer within 5 days of the third Service Level failure Service Credits (clauses 13.1 & 13.3) Specify whether Service Credits will apply to the Telecommunications Service: Note: it is not expected that Service Credits are the Customer’s sole remedy. For example, other remedies may include, but are not limited to: Termination for cause; Transition Out at Contractor’s cost; Damages; Replacement of Service at Contractor’s cost; and Other (specify) Yes No If yes: Where is the calculation of the Service Credits outlined? Module 11 Order Form Service Level Agreement If Module 11 Order Form, specify the calculation: [enter formula for calculation] Are Service Credits the Customer’s sole remedy? Yes No If No, specify the Customer’s additional remedies: What is the period in which Service Credits accrue? (Note: default period under Module 11 is 1 month) Payment and Invoicing Details to be included from Module 11 Order Details agreed by the Contractor and the Customer Invoicing (clause 8.4) Specify whether aggregated or consolidated invoicing is applicable to the Telecommunications Service (if any): Note: ‘Aggregated’ invoicing means an invoice specifying each Customer and that Customer’s Aggregated Consolidated