17 May 2010 Blackboard unavailable 4 hours Students and staff unable to Disk storage containing The disk storage access Blackboard content responsible for this and unavailable. a previous incident is being replaced during the July 2010 risk” “at period. 24 May and Email Blacklisting 1 day Some email delivery was delayed The University was blacklisted Information and advice 7 June 2010 for several days. by third parties including regarding “phishing” Yahoo. Iin both cases this was were republished. Note because a user had replied to a that this still represents email that requested a significant risk that “phishing” their account details. The can only be reduced by username and password were a fundamental change then used by professional in the way that spammers to send tens of services are provided thousands of email messages to remote users. through our mail system. 28 May 2010 Loss of all power to the 4 hours Many services were affected but Unplanned electricity Two items of E60 Computer Server the service impact was minimal interruption during Estates equipment failed due Room including air due to the successful operation of testing for the CHP/HV project to incorrect cabling. conditioning the standby generator. which caused failover onto the These will be rectified standby generator. during the July 2010 risk” “at period.Lessons Learned Document Prepared 10/11 June Systems Unavailable 16 hours Various services interrupted Planned Electricity Interruption Lessons Learned 2010 as part of the Communal Document Prepared Building refurbishment project.
17 May 2010 Blackboard unavailable 4 hours Students and staff unable to access Disk storage containing Blackboard content unavailable. The disk storage responsible for this and a previous incident is being replaced during the July 2010 “at risk” period. 24 May and 7 June 2010 Email Blacklisting 1 day Some email delivery was delayed for several days. The University was blacklisted by third parties including Yahoo. Iin both cases this was because a user had replied to a “phishing” email that requested their account details. The username and password were then used by professional spammers to send tens of thousands of email messages through our mail system. Information and advice regarding “phishing” were republished. Note that this still represents a significant risk that can only be reduced by a fundamental change in the way that services are provided to remote users. 28 May 2010 Loss of all power to the E60 Computer Server Room including air conditioning 4 hours Many services were affected but the service impact was minimal due to the successful operation of the standby generator. Unplanned electricity interruption during Estates testing for the CHP/HV project which caused failover onto the standby generator. Two items of equipment failed due to incorrect cabling. These will be rectified during the July 2010 “at risk” period.Lessons Learned Document Prepared 10/11 June 2010 Systems Unavailable 16 hours Various services interrupted Planned Electricity Interruption as part of the Communal Building refurbishment project. Lessons Learned Document Prepared