Chapter 13 Groups and – Key Questions Section 13.1: How is one collection of workers different from any other? Section 13.2: How does a group evolve into a team? Section 13.3: How can I as a manager build an effective team? Section 13.4: Since conflict is a part of life, what should a manager know about it in order to deal successfully with it? Vocabulary Group Adjourning Team Division of Formal group Social loafing Informal group Role Advice teams Task role Production Maintenance role Project Norms Action teams Cohesiveness Quality circles Groupthink Self-managed teams Conflict Forming Negative conflict Storming Constructive conflict Norming Programmed conflict Group cohesiveness advocacy Performing Dialectic method Independent Section Manager’s Toolbox p. 405 – Section 13.2 pp. 411-412 (see notes page) –
Chapter 13 – Groups and Key Questions Section 13.1: How is one collection of workers different from any other? Section 13.2: How does a group evolve into a team? Section 13.3: How can I as a manager build an effective team? Section 13.4: Since conflict is a part of life, what should a manager know about it in order to deal successfully with it? Vocabulary Group Team Formal group Informal group Advice teams Production Project Action teams Quality circles Self-managed teams Forming Storming Norming Group cohesiveness Performing Adjourning Division of Social loafing Role Task role Maintenance role Norms Cohesiveness Groupthink Conflict Negative conflict Constructive conflict Programmed conflict advocacy Dialectic method Independent Section Manager’s Toolbox – p. 405 Section 13.2 – pp. 411-412 (see notes page)