Among the five key customer including people, “touch points” measured – presentation, process, product, and price mail-order pharmacy program was noted – VA’s for standing out in price, product, and process among the group. To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. as well as Power’s syndicated research, group of 40 represents the additional, supplemental research. This year’s organizations that deliver service excellence to U.S. customers both within – their respective industries and across all industries measured. to receive such positive customer service feedback from the men and “It’s gratifying women who have served our country and now rely on VA for their said prescriptions,” Michael Valentino, chief consultant Pharmacy Benefits Management Services. for VA’s especially rewarding to know our Veterans place such a high value on the “It’s Consolidated Mail Outpatient Pharmacy services they receive; this has always been and remains our primary motivation to do the best job we possibly can.” Consolidated Mail Outpatient Pharmacy program began in 1994. There are VA’s seven mail-order pharmacy sites across the continental United States. They form a network that provides pharmaceutical dispensing services to all 152 VA medical centers, as well as a few select Department of Defense and Indian Health Service sites. # # #
Among the five key customer “touch points” measured – including people, presentation, process, product, and price – VA’s mail-order pharmacy program was noted for standing out in price, product, and process among the group. To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research, as well as additional, supplemental research. This year’s group of 40 represents the organizations that deliver service excellence to U.S. customers – both within their respective industries and across all industries measured. “It’s gratifying to receive such positive customer service feedback from the men and women who have served our country and now rely on VA for their prescriptions,” said Michael Valentino, chief consultant for VA’s Pharmacy Benefits Management Services. “It’s especially rewarding to know our Veterans place such a high value on the Consolidated Mail Outpatient Pharmacy services they receive; this has always been and remains our primary motivation to do the best job we possibly can.” VA’s Consolidated Mail Outpatient Pharmacy program began in 1994. There are seven mail-order pharmacy sites across the continental United States. They form a network that provides pharmaceutical dispensing services to all 152 VA medical centers, as well as a few select Department of Defense and Indian Health Service sites. # # #