confirmation? Question 94 Discuss how you use a computerised reservation system to manage the accounting processes of a file. What reports do you use from the customer’s reservation system to meet sales and operational needs? Indicate if Key points Industry requirements Comments response The response should show evidence of the Evidence must be provided in the Record other key points and examples from the candidate’s addresses following. response. conversation. Identify whether practical candidate’s KP and IR. assessment is warranted. workplace procedures and Question 92 guidelines Identifies processing timeframes and deadlines. preferred supplier arrangements Confirms customer details (from quote). principles of reservations Confirms products sold (type, dates) and identifies sources and bookings of general information required to issue documents which may be from brochures, contracts, CRS, database, internet, legal and ethical airline schedules, and fares. requirements information security Checks existing reservations. work safety practices Confirms/calculates costs, rates, payment. effective communication Obtains payment, processes receipts. numeracy skills use of basic computer and Issues documents to customer. keyboarding skills These may include air travel documents e-tickets, MPD, literacy skills to read and credit card charge forms, exchange tickets, accommodation interpret complex product vouchers, bus/coach vouchers, car hire and motor home information vouchers, cruise vouchers, tour vouchers, theme park tickets, travel insurance, confirmation letters etc. writing skills to input reservation or operational Actions payments required by the supplier: data accurately cheque requisition or purchase order self-administering the payment
confirmation? Question 94 Discuss how you use a computerised reservation system to manage the accounting processes of a customer’s file. What reports do you use from the reservation system to meet sales and operational needs? Key points The candidate’s response should show evidence of the following. Industry requirements Evidence must be provided in the candidate’s response. Indicate if response addresses KP and IR. Comments Record other key points and examples from the conversation. Identify whether practical assessment is warranted. Question 92 workplace procedures and guidelines preferred supplier arrangements Identifies processing timeframes and deadlines. Confirms customer details (from quote). Confirms products sold (type, dates) and identifies sources of general information required to issue documents which may be from brochures, contracts, CRS, database, internet, airline schedules, and fares. principles of reservations and bookings legal and ethical requirements information security work safety practices effective communication numeracy skills use of basic computer and keyboarding skills literacy skills to read and interpret complex product information writing skills to input reservation or operational data accurately Checks existing reservations. Confirms/calculates costs, rates, payment. Obtains payment, processes receipts. Issues documents to customer. These may include air travel documents e-tickets, MPD, credit card charge forms, exchange tickets, accommodation vouchers, bus/coach vouchers, car hire and motor home vouchers, cruise vouchers, tour vouchers, theme park tickets, travel insurance, confirmation letters etc. Actions payments required by the supplier: cheque requisition or purchase order self-administering the payment