Staff Training All reception staff are to attend customer care – courses beginning this January. Bingley Show The PPG stand has been confirmed at the – Bingley Show on 25th July 2015. We, along with Springfield, Oakglen and Wilsden, will be staffing the marquee, and Carey Working with other Locality has requested that volunteers from the PPG help distribute PPG’s Self care at the All – leaflets about self care. Anyone who could give their support, Bingley Show contact Kathleen. The Practice Mangers have a meeting in January to draft the Self Care leaflet for distribution at the show. A draft copy has been circulated and most of the committee feel it is too long and too wordy. This survey, if it is to be a useful comparison against last year’s survey, must be carried out before the next meeting. Need to consider how we get a representative demographic Sub Group response and also how we approach specific groups such as – Practice Survey new mothers etc. Need volunteers to approach patients in the waiting room and ask patients to fill out questionnaire. An email-based sub-committee Kathleen, Shelagh and – Madeleine will look into the survey and report back. – The Terms of Reference have not been approved yet and so an Terms of Reference AGM in March is unlikely to happen. Therefore, it was suggested All that everyone could bring back comments or suggestions at the next meeting. Once discussed and approved, a date can be set. Unfortunately Gabrielle, who was to report on this subject, was taken ill and was unable to attend. Therefore Dr Greenhorn, Carey and Ann explained.
Staff Training – All reception staff are to attend customer care courses beginning this January. Working with other Locality PPG’s – Self care at the Bingley Show Bingley Show – The PPG stand has been confirmed at the Bingley Show on 25th July 2015. We, along with Springfield, Oakglen and Wilsden, will be staffing the marquee, and Carey has requested that volunteers from the PPG help distribute leaflets about self care. Anyone who could give their support, contact Kathleen. The Practice Mangers have a meeting in January to draft the Self Care leaflet for distribution at the show. All Practice Survey A draft copy has been circulated and most of the committee feel it is too long and too wordy. This survey, if it is to be a useful comparison against last year’s survey, must be carried out before the next meeting. Need to consider how we get a representative demographic response and also how we approach specific groups such as new mothers etc. Need volunteers to approach patients in the waiting room and ask patients to fill out questionnaire. An email-based sub-committee – Kathleen, Shelagh and Madeleine – will look into the survey and report back. Sub – Group Terms of Reference The Terms of Reference have not been approved yet and so an AGM in March is unlikely to happen. Therefore, it was suggested that everyone could bring back comments or suggestions at the next meeting. Once discussed and approved, a date can be set. All Unfortunately Gabrielle, who was to report on this subject, was taken ill and was unable to attend. Therefore Dr Greenhorn, Carey and Ann explained.