Nov Management/HUIT’s Business Continuity Plans and Inclement Weather Catie Smith planning TBD Cloud how can SDSG help All – TBD Third-party Tool Guidance for customers Alan Wolf [Jason Snyder, Ellen Gulachenski] TBD Redirect Server Follow Up (Current state and scope statement) Catie Smith TBD Deneen clarify use of VMO vs IT Procurment (including total cost of Laura Deneen – ownership) TBD AWS Follow Ups glass” comm plan Steph Gumble “Break Update MI process to include questions that determine full scope Catie Smith of outage Ann Kling New vendor assessment to understand infrastructure dependencies and locations. Sept Day in the Life FAS Admin Jason Shaffner Sept Day in the Life Faculty Alan Wolf/Vittorio – Aug MISO Survey Follow Up Catie Smith/Marie Curcio – TBD Revist Pain point tracking and communication Alan/Kim/Annie Rota As Needed MI Follow-up Maria Curcio/Mike Landino July-Sept Three Year Plan Presentations ALL TBD Groups vs. Sharepoint Catie Smith/Peg Davis TBD Support for Collaboration Tools ( Tracey Robinson/HWP/ TBD Centralized Billing / Rate Models Service Delivery Top 40 Goals 1. Define a reference architecture, strategy, and service approach for FAS/SOC/NOC LDAP 2. Refine and expand executive and extended education service 3. Enhance HUIT responsiveness to incidents in SNOW through planning, analysis, and tools 4. Deliver FAS projects, including PRB and Cloud, according to established success criteria 5. Evolve and strengthen campus systems support (includes Campus Services and Allston) 6. Evolve service delivery and organization within HUIT to meet University data management needs 7. Design and begin implementation of comprehensive wireless improvement strategy 8. Improve infrastructure security for Cloud and data centers 9. Develop and begin execution of a HUIT storage strategy for Harvard 10. Expand support for the Office of the Vice Provost for Advances in Learning, including launch of DART pilot
Nov Management/HUIT’s Business Continuity Plans and Inclement Weather planning Catie Smith TBD Cloud – how can SDSG help All TBD Third-party Tool Guidance for customers Alan Wolf [Jason Snyder, Ellen Gulachenski] TBD Redirect Server Follow Up (Current state and scope statement) Catie Smith TBD Deneen – clarify use of VMO vs IT Procurment (including total cost of ownership) Laura Deneen TBD AWS Follow Ups “Break glass” comm plan Update MI process to include questions that determine full scope of outage New vendor assessment to understand infrastructure dependencies and locations. Steph Gumble Catie Smith Ann Kling Sept Day in the Life FAS Admin Jason Shaffner Sept Day in the Life – Faculty Alan Wolf/Vittorio Aug MISO Survey – Follow Up Catie Smith/Marie Curcio TBD Revist Pain point tracking and communication Alan/Kim/Annie Rota As Needed MI Follow-up Maria Curcio/Mike Landino July-Sept Three Year Plan Presentations ALL TBD Groups vs. Sharepoint Catie Smith/Peg Davis TBD Support for Collaboration Tools ( Tracey Robinson/HWP/ TBD Centralized Billing / Rate Models Service Delivery Top 40 Goals 1. Define a reference architecture, strategy, and service approach for FAS/SOC/NOC LDAP 2. Refine and expand executive and extended education service 3. Enhance HUIT responsiveness to incidents in SNOW through planning, analysis, and tools 4. Deliver FAS projects, including PRB and Cloud, according to established success criteria 5. Evolve and strengthen campus systems support (includes Campus Services and Allston) 6. Evolve service delivery and organization within HUIT to meet University data management needs 7. Design and begin implementation of comprehensive wireless improvement strategy 8. Improve infrastructure security for Cloud and data centers 9. Develop and begin execution of a HUIT storage strategy for Harvard 10. Expand support for the Office of the Vice Provost for Advances in Learning, including launch of DART pilot