Pega Call variable mapping Telephony Variable Name Call page Comments on of variable (Call event) property data (on CSR's clipboard Caller's ANI pyANI pyANI phone number Called DNIS pyDNIS pyDNIS phone call pyCallVariables(1) call variables are provided in pyCallVariables. They may be number variable 1 through pyCallVars(10) mapped to the call page and used to convey information about the through 10 caller that may trigger processing in PegaCS. Add lines to represent each Cisco call variable you need to map and use. Cisco ECC Cisco ECC variables or Genesys key-value pairs are provided in variables, pyNamedVariables. They may be mapped to the call page and used Genesys to convey information about the caller that may trigger processing in pairs Pega Customer Service. Add lines to represent each variable that you need to map and use. UUI pyApplication ID Avaya only: Avaya's UUI field may be mapped to the call page and used to convey account or other information. You can include multiple data elements within UUI, delimited by the | character - these variables are parsed into pyCallVariables. Account Account Pega Customer Service uses the property Account for the caller's Number account number. Map from the telephony variable that holds this information. Contact ContactID Pega Customer Service uses this property to identify the caller. Map identified from the telephony variable that holds this information. Is the caller Verified Pega Customer Service uses the Verified property to determine if the caller was authenticated at the IVR. Caller verification in Pega Customer Service will be skipped if this property is set. Map the appropriate telephony variable to this property.
Pega Call variable mapping of data Telephony variable Variable Name (Call event) Call page property (on CSR's clipboard Comments Caller's phone number ANI pyANI pyANI Called phone number DNIS pyDNIS pyDNIS call variable 1 through 10 pyCallVariables(1) through pyCallVars(10) call variables are provided in pyCallVariables. They may be mapped to the call page and used to convey information about the caller that may trigger processing in PegaCS. Add lines to represent each Cisco call variable you need to map and use. Cisco ECC variables, Genesys pairs Cisco ECC variables or Genesys key-value pairs are provided in pyNamedVariables. They may be mapped to the call page and used to convey information about the caller that may trigger processing in Pega Customer Service. Add lines to represent each variable that you need to map and use. UUI pyApplication ID Avaya only: Avaya's UUI field may be mapped to the call page and used to convey account or other information. You can include multiple data elements within UUI, delimited by the | character - these variables are parsed into pyCallVariables. Account Number Account Pega Customer Service uses the property Account for the caller's account number. Map from the telephony variable that holds this information. Contact identified ContactID Pega Customer Service uses this property to identify the caller. Map from the telephony variable that holds this information. Is the caller Verified Pega Customer Service uses the Verified property to determine if the caller was authenticated at the IVR. Caller verification in Pega Customer Service will be skipped if this property is set. Map the appropriate telephony variable to this property. on