Normal Operation Under Control Modified Service Limited Service No Service Single Facility Event Regional/Jurisdictional Operational Area Event Pre-Planned Event Single Facility Event Event Pre-Planned Event Catastrophic Event Slow-Onset Regional/ Jurisdictional Slow-Onset Event Triggers Incident attracts little or Immediate and urgent Normal day-to-day Growing demand for Incident causes no attention need for information to communication more information growing need for be disseminated to all Public and/or media are information to partners, Public is aware of the audiences virtually unaware of staff, and patients situation but it is crisis Broadcast and print attracting little attention media may appear on Characteristics site for live coverage Provide alert and Monitor media and Provide alert and Provide alert and Arrange testing and update messages to incoming information update messages to update messages to practice of patients & staff identified audiences identified audiences Provide advisory and/or communication plan Contact external alert messages to Contact external Contact external and equipment organizations as needed identified audiences organizations organizations Provide advisory Talk with media if Talk with media if Contact needed Talk with media if messages to identified needed Procedures needed external organizations needed audiences Communicate with local community Staff, Patients, External Organizations/Partners, Community, Media* *Every incident will require communication with different audiences Audiences Normal Operations: Day-to-day operations. Modified Service: Requires assistance from No Service: Clinic is currently not open or external agencies and partners regarding resources. providing services. Under Control: Incident is being managed using Limited Service: Requires assistance, clinic is local resources, no assistance required. operating but providing services as resources allow.
Normal Operation Under Control Modified Service Limited Service No Service Triggers Pre-Planned Event Slow-Onset Single Facility Event Pre-Planned Event Slow-Onset Single Facility Event Regional/ Jurisdictional Event Regional/Jurisdictional Event Operational Area Event Catastrophic Event Characteristics Normal day-to-day communication Incident attracts little or no attention Public and/or media are virtually unaware of crisis Growing demand for more information Public is aware of the situation but it is attracting little attention Incident causes growing need for information to partners, staff, and patients Immediate and urgent need for information to be disseminated to all audiences Broadcast and print media may appear on site for live coverage Procedures Arrange testing and practice of communication plan and equipment Provide advisory messages to identified audiences Monitor media and incoming information Provide advisory and/or alert messages to identified audiences Contact needed external organizations Provide alert and update messages to patients & staff Contact external organizations as needed Talk with media if needed Provide alert and update messages to identified audiences Contact external organizations Talk with media if needed Provide alert and update messages to identified audiences Contact external organizations Talk with media if needed Communicate with local community Audiences Staff, Patients, External Organizations/Partners, Community, Media* *Every incident will require communication with different audiences Normal Operations: Day-to-day operations. Modified Service: Requires assistance from external agencies and partners regarding resources. No Service: Clinic is currently not open or providing services. Under Control: Incident is being managed using local resources, no assistance required. Limited Service: Requires assistance, clinic is operating but providing services as resources allow.