PERSON SPECIFICATION How to be Criteria Essential Desirable assessed Educated to GCSE level or General knowledge of Higher Qualifications, Application / equivalent and relevant Education Environment knowledge and Interview experience demonstrable experience Experience of working in a high Application volume, multi- functional service environment Assessment Ability to simultaneously use Experience of handling money or multiple computer software Task other financial transactions packages and databases in addition to Microsoft Word, Excel, Access and Outlook. Application / High degree of computer literacy and Interview excellent keyboard skills. Ability to initiate, plan and Planning and Application / organise own programmes of work organising Interview working to deadlines and agreed standards Able to plan and co- ordinate Assessment departmental and external events Task delivery Resourcefulness and flexibility in ensuring workloads are delivered Interview within deadlines and to agreed standards. Problem solving Proven ability to use initiative and Application / and initiative judgement to resolve daily Interview problems independently and through team working. Demonstrate a capacity to Interview contribute to solutions that continuously improve the service delivered Able to confidently understand and resolve initial complaints and issues using standard Interview procedures, only escalating where required/appropriate Ability to work effectively in a team Interview Management environment and undertake and teamwork partnership working with peers and stakeholders Able to proactively take an allocated Interview responsibility within a team to develop departmental initiatives Communicating Good interpersonal skills, Application / and influencing demonstrated across a range of Interview customers with varying
PERSON SPECIFICATION Criteria Essential Desirable How to be assessed Qualifications, knowledge and experience Educated to GCSE level or equivalent and relevant demonstrable experience Experience of working in a high volume, multi- functional service environment Ability to simultaneously use multiple computer software packages and databases in addition to Microsoft Word, Excel, Access and Outlook. High degree of computer literacy and excellent keyboard skills. General knowledge of Higher Education Environment Experience of handling money or other financial transactions Application / Interview Application Assessment Task Application / Interview Planning and organising Ability to initiate, plan and organise own programmes of work working to deadlines and agreed standards Able to plan and co- ordinate departmental and external events delivery Resourcefulness and flexibility in ensuring workloads are delivered within deadlines and to agreed standards. Application / Interview Assessment Task Interview Problem solving and initiative Proven ability to use initiative and judgement to resolve daily problems independently and through team working. Demonstrate a capacity to contribute to solutions that continuously improve the service delivered Able to confidently understand and resolve initial complaints and issues using standard procedures, only escalating where required/appropriate Application / Interview Interview Interview Management and teamwork Ability to work effectively in a team environment and undertake partnership working with peers and stakeholders Able to proactively take an allocated responsibility within a team to develop departmental initiatives Interview Interview Communicating and influencing Good interpersonal skills, demonstrated across a range of customers with varying Application / Interview