2 visibility of typing in a letter in the field seems to highlight random countries eg. I system status and up typed “s” “France” came 3 visibility of me to page but has lost all the data I “back” took “find your flight” system status previously entered. consistency changes is seemingly not related to the price. 4 “optional excluded” and standards, aesthetics and minimalist design 5 visibility of no visibility of baggage allowance system status 6 Free bag, but still 2 drop downs - Currently it does this says “no bag” means I have some baggage allowance? 7 User control and system is telling me I go to London “clicked on ‘add transfer’ and freedom Victoria before I type anything in. 8 visibility of On I am told I have to add bag and insurance. Neither of “continue’ system status which I want. If they are optional extras why should I fill them in? 9 visibility of If i change the default, I if my change has been applied. don’t know system status 10 Match system How can I go back without losing everything ? / real world 11 error Why is there an option for if I cant use it? ‘no bag’ prevention 12 consistency Insurance option is poorly placed within a list of countries. and standards Evaluator: 7 Issue Heuristic Issue description Potential Violated solution 1 User control Back button is disabled enable back and freedom button 2 error Forms resets without any explanation when entering a wrong prevention destination and hit “enter” 3 flexibility and Calendar control accelerate on months, so need lots of clicks doesn’t efficiency of to get to a date in December use 4 consistency Highlight/selection column are the same? yellow → and grey standards 5 error moving flight selection chooses a new flight for me prevention Match system know what 6 Don’t “MP2” is? / real world
2 visibility of system status typing in a letter in the field seems to highlight random countries eg. I typed “s” and “France” came up 3 visibility of system status “back” took me to “find your flight” page but has lost all the data I previously entered. 4 consistency and standards, aesthetics and minimalist design “optional changes excluded” is seemingly not related to the price. 5 visibility of system status no visibility of baggage allowance 6 Free bag, but still 2 drop downs - Currently it says “no bag” does this means I have some baggage allowance? 7 User control and freedom “clicked on ‘add transfer’ and system is telling me I go to London Victoria before I type anything in. 8 visibility of system status On “continue’ I am told I have to add bag and insurance. Neither of which I want. If they are optional extras why should I fill them in? 9 visibility of system status If i change the default, I don’t know if my change has been applied. 10 Match system / real world How can I go back without losing everything ? 11 error prevention Why is there an option for ‘no bag’ if I cant use it? 12 consistency and standards Insurance option is poorly placed within a list of countries. Evaluator: 7 Issue Heuristic Violated Issue description Potential solution 1 User control and freedom Back button is disabled enable back button 2 error prevention Forms resets without any explanation when entering a wrong destination and hit “enter” 3 flexibility and efficiency of use Calendar control doesn’t accelerate on months, so need lots of clicks to get to a date in December 4 consistency and standards Highlight/selection column are the same? yellow → grey 5 error prevention moving flight selection chooses a new flight for me 6 Match system / real world Don’t know what “MP2” is?