Are device surfaces periodically inspected to detect 9.9.2 Interview personnel tampering (for example, addition of card skimmers to Observe inspection processes and devices), or substitution (for example, by checking the compare to defined processes serial number or other device characteristics to verify it has not been swapped with a fraudulent device) as follows? Note: Examples of signs that a device might have been tampered with or substituted include unexpected attachments or cables plugged into the device, missing or changed security labels, broken or differently colored casing, or changes to the serial number or other external markings. Are personnel are of procedures for inspecting Interview personnel devices? 9.9.3 Are personnel trained to be aware of attempted tampering or replacement of devices, to include the following? Do training materials for personnel at point-of-sale Review training materials locations include the following? Verify the identity of any persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices. Do not install, replace, or return devices without verification. Be aware of suspicious behavior around devices (for example, attempts by unknown persons to unplug or open devices). Report suspicious behavior and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer). (b) Have personnel at point-of-sale locations received Interview personnel at POS training, and are they aware of procedures to detect and locations report attempted tampering or replacement of devices?
9.9.2 Are device surfaces periodically inspected to detect tampering (for example, addition of card skimmers to devices), or substitution (for example, by checking the serial number or other device characteristics to verify it has not been swapped with a fraudulent device) as follows? Note: Examples of signs that a device might have been tampered with or substituted include unexpected attachments or cables plugged into the device, missing or changed security labels, broken or differently colored casing, or changes to the serial number or other external markings. Interview personnel Observe inspection processes and compare to defined processes Are personnel are of procedures for inspecting devices? Interview personnel 9.9.3 Are personnel trained to be aware of attempted tampering or replacement of devices, to include the following? Do training materials for personnel at point-of-sale locations include the following? Verify the identity of any persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices. Do not install, replace, or return devices without verification. Be aware of suspicious behavior around devices (for example, attempts by unknown persons to unplug or open devices). Report suspicious behavior and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer). Review training materials (b) Have personnel at point-of-sale locations received training, and are they aware of procedures to detect and report attempted tampering or replacement of devices? Interview personnel at POS locations