Should Technical What could be What do I do now? I stop Issue causing this? testing? Check to make sure you are clicking on KITE was not the link to KITE, which is different from installed incorrectly. Educator Portal. Look for this symbol: Information on this I can’t figure out can be found at . 1 how to get into the N/A If you can’t find the program, contact KITE was not test. your technical support. installed on the computer or tablet you are using. You may be using Once the testing window opens, retrieve your Educator Portal your student tickets from the Educator log in instead of the Portal. student’s log in Contact local technical support to ensure information. I try to log in to that KITE is running correctly. 2 start the test and it The student may not N/A If KITE is working and you have the isn’t working. be entered in the correct log in and password information, system correctly. contact the DLM help desk at KITE may not have or been loaded correctly. There may be a Restart the computer or tablet. problem with the way If you know how, to make sure that the device is set up to the device is trying to access the correct connect to the network. If not, contact local technical internet. support to check. I cannot connect The device may be 3 N/A Contact technical support to ensure to the internet. trying to access the that your network is working. wrong network (i.e. it’s looking to connect If an internet connection is not to the internet in your established, you will need to hold off testing you can reconnect. district office instead of your building).
Technical Issue What could be causing this? Should I stop testing? What do I do now? 1 I can’t figure out how to get into the test. KITE was not installed incorrectly. Information on this can be found at . KITE was not installed on the computer or tablet you are using. N/A Check to make sure you are clicking on the link to KITE, which is different from Educator Portal. Look for this symbol: If you can’t find the program, contact your technical support. 2 I try to log in to start the test and it isn’t working. You may be using your Educator Portal log in instead of the student’s log in information. The student may not be entered in the system correctly. KITE may not have been loaded correctly. N/A Once the testing window opens, retrieve your student tickets from the Educator Portal. Contact local technical support to ensure that KITE is running correctly. If KITE is working and you have the correct log in and password information, contact the DLM help desk at or 3 I cannot connect to the internet. There may be a problem with the way the device is set up to connect to the internet. The device may be trying to access the wrong network (i.e. it’s looking to connect to the internet in your district office instead of your building). N/A Restart the computer or tablet. If you know how, to make sure that the device is trying to access the correct network. If not, contact local technical support to check. Contact technical support to ensure that your network is working. If an internet connection is not established, you will need to hold off testing you can reconnect.