Using Secure Electronic Messaging to Support Patient and Family Engagement Measure: A secure message must be sent the Secure electronic messaging can play an important electronic messaging function of certified electronic role in improving patient access to health care health record (EHR) technology by more than 5% of providers. It also helps patients who want to be unique patients seen by an eligible provider (EP) during the reporting period. better informed and more active members of their care team. Benefits to Patients Secure messaging can be used to. Secure messaging provides an easy way for patients to communicate with their providers between visits. Benefits promote care coordination between visits include: handle routine health issues address patient questions and concerns Patients can communicate with their provider in an monitor patient condition(s) unpressured setting that fits their schedule. adjust the care plan in a timely manner Patients avoid the frustration of trying to reach their help patients better manage their condition provider by phone. Instead, they feel they have easier access to their providers. Secure messaging can be convenient for handling Some patients feel more comfortable discussing routine nonclinical tasks such as medication refills sensitive health issues with their providers via secure and referrals. messaging rather than in person. Patients can follow up with questions they may have Evidence from a number of practices indicates that forgotten or didn’t have time to ask during the clinic offering secure messaging contributes to patient visit. Also, they can review the provider’s response satisfaction with care. whenever it is convenient. Patients can share important information for Patients really like secure messaging. They feel it is managing their health condition(s), such as blood a more personal way to communicate with their pressure or blood glucose levels. doctor directly online rather than having a phone message go through the nurse or staff. Primary — care physician Benefits to Providers Secure messaging can be convenient, cost-effective, and efficient for providers. Benefits include: Stage 2 Meaningful Use Objective and Measure Avoids the problem of tag,” which can “telephone result in delays in communication as well as Use secure electronic messaging to Objective: miscommunication. communicate with patients on relevant health information.
Using Secure Electronic Messaging to Support Patient and Family Engagement Secure electronic messaging can play an important role in improving patient access to health care providers. It also helps patients who want to be better informed and more active members of their care team. Secure messaging can be used to. promote care coordination between visits handle routine health issues address patient questions and concerns monitor patient condition(s) adjust the care plan in a timely manner help patients better manage their condition Secure messaging can be convenient for handling routine nonclinical tasks such as medication refills and referrals. Evidence from a number of practices indicates that offering secure messaging contributes to patient satisfaction with care. Patients really like secure messaging. They feel it is a more personal way to communicate with their doctor directly online rather than having a phone message go through the nurse or staff. — Primary care physician Stage 2 Meaningful Use Objective and Measure Objective: Use secure electronic messaging to communicate with patients on relevant health information. Measure: A secure message must be sent the electronic messaging function of certified electronic health record (EHR) technology by more than 5% of unique patients seen by an eligible provider (EP) during the reporting period. Benefits to Patients Secure messaging provides an easy way for patients to communicate with their providers between visits. Benefits include: Patients can communicate with their provider in an unpressured setting that fits their schedule. Patients avoid the frustration of trying to reach their provider by phone. Instead, they feel they have easier access to their providers. Some patients feel more comfortable discussing sensitive health issues with their providers via secure messaging rather than in person. Patients can follow up with questions they may have forgotten or didn’t have time to ask during the clinic visit. Also, they can review the provider’s response whenever it is convenient. Patients can share important information for managing their health condition(s), such as blood pressure or blood glucose levels. Benefits to Providers Secure messaging can be convenient, cost-effective, and efficient for providers. Benefits include: Avoids the problem of “telephone tag,” which can result in delays in communication as well as miscommunication.