7. Natural 7.1. Storey, Certo Lack of Severe disabilities Restaurants Research has Co-workers of an 1996 Supports Co-Worker employee found that employee with a Rheumatic diseases Clerical work Support and support coworkers are disability can provide Trach, Auditory impairments Library work Mayhall 1997 Assistance able to provide such supports as skill Lack of Electrical injuries Data entry instruction, training, job involving acute burns Mail delivery Yelin 2007 modeling, modifications and of Severe physical Factory work Haynes, physical adaptations, and disability by disabilities Assembly line work Linden 2012 prompts, instruction. employees. Lower limb Administration Crockatt et feedback, and In order to transfer all Limited amputation Food industry al., 2009 praise, but may or part of the supervisor Retail industry Hagner et al., require training. responsibility for availability to Manufacturing 1995 support from provide industry Storey 2003 professional service support or providers, it is Stergiou-Kita et al., 2014 important to implement natural Test, Wood supports to provide 1996 consistent ongoing Bruins et al., training and 2003 services. 7.2. Weiner, Severe disabilities Financial industry In a case study Better integration Zivolich 1998 Appointing a at Universal results can be Physical disability Manual industries Mentor or Studios, the achieved if a Younes 2001 Traumatic brain injury Professional Teammate retention rate of manager (who industries Erickson et employees with volunteers) is Service industry al., 2014 disabilities assigned to mentor a Sales Klimoski, provided with a new worker with a Transportation Donahue mentor was severe disability, 1997 Health industry 62.5% compared rather than hiring a Food industry Lee et al., to 30% among job coach for this new 1997 staff without employee. disabilities. Mentorship programs can also match a person with a disability to someone else who has a
7. Natural Supports 7.1. Co-Worker Support and Assistance Lack of employee support Lack of of disability by employees. Limited supervisor availability to provide support or Severe disabilities Rheumatic diseases Auditory impairments Electrical injuries involving acute burns Severe physical disabilities Lower limb amputation Restaurants Clerical work Library work Data entry Mail delivery Factory work Assembly line work Administration Food industry Retail industry Manufacturing industry Research has found that coworkers are able to provide instruction, modeling, physical prompts, feedback, and praise, but may require training. Co-workers of an employee with a disability can provide such supports as skill training, job modifications and adaptations, and instruction. In order to transfer all or part of the responsibility for support from professional service providers, it is important to implement natural supports to provide consistent ongoing training and services. Storey, Certo 1996 Trach, Mayhall 1997 Yelin 2007 Haynes, Linden 2012 Crockatt et al., 2009 Hagner et al., 1995 Storey 2003 Stergiou-Kita et al., 2014 Test, Wood 1996 Bruins et al., 2003 7.2. Appointing a Mentor or Teammate Severe disabilities Physical disability Traumatic brain injury Financial industry Manual industries Professional industries Service industry Sales Transportation Health industry Food industry In a case study at Universal Studios, the retention rate of employees with disabilities provided with a mentor was 62.5% compared to 30% among staff without disabilities. Better integration results can be achieved if a manager (who volunteers) is assigned to mentor a new worker with a severe disability, rather than hiring a job coach for this new employee. Mentorship programs can also match a person with a disability to someone else who has a Weiner, Zivolich 1998 Younes 2001 Erickson et al., 2014 Klimoski, Donahue 1997 Lee et al., 1997