Activity Initial research to explore how SLAB’s written guidance is used and by whom; and to explore user needs. This will inform further stages of this workstream. Measures Customer satisfaction surveys with external users Internal employee engagement with relevant teams Further measures will be identified as project develops Owner Policy team (project management) Duration Year 1 to set framework for longer term changes Equality outcome 2 activity continued Improved communication on office accessibility Evidence UNCRPD national action plan: accessible offices/ sites BSL Scotland Act: access to services through interpreting and translation Criminal Justice Disability Project Group: ongoing office access improvements and transparency Race Equality Framework for Scotland: access to interpreting and translation. Who will Our customers: through improved transparency on office accessibility, contact benefit? information to discuss access needs and information on access to interpreting Relevant employee guidance etc will relate to outcome 1. Activity Review of access audits of PDSO and CLAO offices and action plan developed Visitor information developed Publication of access information to cover both physical access and communication support Link to outcome 1 for employee guidance/ training requirements. Measures Customer surveys Monitor complaints regarding service delivery. Owner Business Manager (CLAO/ PDSO) with support from Policy team Duration Years 1 - 2 Activity under the Communications Strategy Evidence Principles of Inclusive Communication Almost all evidence reviewed referred to digital services, information and accessible information via websites. Who will Our customers: through improved employee knowledge and improved digital benefit? and written communication Our employees: through increased knowledge on accessibility and access to relevant tools and templates. Activity Independent website accessibility audit Revised communications guidance for employees Update template documents with accessibility embedded Further activity may be identified through further development of the strategy.
Activity Initial research to explore how SLAB’s written guidance is used and by whom; and to explore user needs. This will inform further stages of this workstream. Measures Customer satisfaction surveys with external users Internal employee engagement with relevant teams Further measures will be identified as project develops Owner Policy team (project management) Duration Year 1 to set framework for longer term changes Equality outcome 2 activity continued Improved communication on office accessibility Evidence UNCRPD national action plan: accessible offices/ sites BSL Scotland Act: access to services through interpreting and translation Criminal Justice Disability Project Group: ongoing office access improvements and transparency Race Equality Framework for Scotland: access to interpreting and translation. Who will benefit? Our customers: through improved transparency on office accessibility, contact information to discuss access needs and information on access to interpreting Relevant employee guidance etc will relate to outcome 1. Activity Review of access audits of PDSO and CLAO offices and action plan developed Visitor information developed Publication of access information to cover both physical access and communication support Link to outcome 1 for employee guidance/ training requirements. Measures Customer surveys Monitor complaints regarding service delivery. Owner Business Manager (CLAO/ PDSO) with support from Policy team Duration Years 1 - 2 Activity under the Communications Strategy Evidence Principles of Inclusive Communication Almost all evidence reviewed referred to digital services, information and accessible information via websites. Who will benefit? Our customers: through improved employee knowledge and improved digital and written communication Our employees: through increased knowledge on accessibility and access to relevant tools and templates. Activity Independent website accessibility audit Revised communications guidance for employees Update template documents with accessibility embedded Further activity may be identified through further development of the strategy.