Supported Employees eligible to receive an EHCWP will be determined by us (at our absolute discretion) and notified to you. The amount of the EHCWP will be the difference between the Outlet’s average block grant price (i.e. under pre-CBF funding arrangements) and Employment Maintenance Fee Level 4. Eligible Supported Employees will continue to receive EHCWP until they no longer receive the Activity from you. If a Supported Employee receiving EHCWP is Exited or Suspended and does not recommence within 12 months, or 24 months if returning from open employment, of the Exit or Suspension event, they are no longer entitled to EHCWP. An EHCWP will not be paid while the Supported Employee is Suspended or Exited. Once a Supported Employee has ceased receiving EHCWP under Supplementary Condition 1.29 they are no longer eligible for any future EHCWP. Disputes and Complaints Australian Disability Enterprises are required to have complaints handling procedures in as part of meeting the Disability Services Act (National Standards for Disability Services) Determination 2014 under the Act. a dispute arises between you and a Supported Employee, you must use your best endeavours to resolve the dispute in accordance with the relevant Outlet’s complaints resolution procedures and complaints and dispute policy as certified by your Certification Body. The Complaints Resolution and Referral Service is available to investigate complaints about Commonwealth Government funded Disability Employment and Advocacy services. You are obligated to implement and maintain a complaints register as set out in the Supplementary Conditions. Complaints Resolution and Referral Service At the time when you provide information and advice to Supported Employees about making complaints, you must also give them information and contact details about the Complaints Resolution and Referral Service (CRRS) You must cooperate with the CRRS and us to resolve complaints by: providing any relevant documentation to CRRS or us related to the complaint (including policy and procedures, records, etc.); allowing from the CRRS to access your premises to inspect relevant records; and/or allowing your Supported Employees and your staff to be interviewed by CRRS staff. You must also assist and your Supported Employees to access advocacy support to deal with a complaint or dispute. Online Funding Management System (FOFMS) FOFMS is a web based system that assists in the management of DSS Agreements. This system is used to enter information about Supported Employees and the services they receive, and to claim payments.
Supported Employees eligible to receive an EHCWP will be determined by us (at our absolute discretion) and notified to you. The amount of the EHCWP will be the difference between the Outlet’s average block grant price (i.e. under pre-CBF funding arrangements) and Employment Maintenance Fee Level 4. Eligible Supported Employees will continue to receive EHCWP until they no longer receive the Activity from you. If a Supported Employee receiving EHCWP is Exited or Suspended and does not recommence within 12 months, or 24 months if returning from open employment, of the Exit or Suspension event, they are no longer entitled to EHCWP. An EHCWP will not be paid while the Supported Employee is Suspended or Exited. Once a Supported Employee has ceased receiving EHCWP under Supplementary Condition 1.29 they are no longer eligible for any future EHCWP. Disputes and Complaints Australian Disability Enterprises are required to have complaints handling procedures in as part of meeting the Disability Services Act (National Standards for Disability Services) Determination 2014 under the Act. a dispute arises between you and a Supported Employee, you must use your best endeavours to resolve the dispute in accordance with the relevant Outlet’s complaints resolution procedures and complaints and dispute policy as certified by your Certification Body. The Complaints Resolution and Referral Service is available to investigate complaints about Commonwealth Government funded Disability Employment and Advocacy services. You are obligated to implement and maintain a complaints register as set out in the Supplementary Conditions. Complaints Resolution and Referral Service At the time when you provide information and advice to Supported Employees about making complaints, you must also give them information and contact details about the Complaints Resolution and Referral Service (CRRS) You must cooperate with the CRRS and us to resolve complaints by: providing any relevant documentation to CRRS or us related to the complaint (including policy and procedures, records, etc.); allowing from the CRRS to access your premises to inspect relevant records; and/or allowing your Supported Employees and your staff to be interviewed by CRRS staff. You must also assist and your Supported Employees to access advocacy support to deal with a complaint or dispute. Online Funding Management System (FOFMS) FOFMS is a web based system that assists in the management of DSS Agreements. This system is used to enter information about Supported Employees and the services they receive, and to claim payments.