The Southampton Oxford Neonatal Transport Service (SONeT) Were you informed about the reasons why your baby Yes No appreciates that the transfer of your baby to another hospital is an □ □ was being moved? important and sometimes difficult time for parents and close family. We aim to improve our service for both our patients and their families, Did the transport team introduce themselves to you? Yes No □ □ we would be grateful if you complete this brief anonymous feedback form Did the team explain the transport process to you? Yes No □ □ MONTH OF TRANSFER_____________ YEAR______ Did you receive a Parents information leaflet about the Yes No □ □ transport service? Was there anything especially good that you would like us to know about? Were you given the travel and contact details for the Yes No □ □ new hospital? Did the transport team try to answer your questions? Yes No □ □ Was there anything that you feel we could do to improve? Did transport team contact you after arriving at the Yes No □ □ new hospital, if you were not accompanying the team Thanks in advance
The Southampton Oxford Neonatal Transport Service (SONeT) appreciates that the transfer of your baby to another hospital is an important and sometimes difficult time for parents and close family. We aim to improve our service for both our patients and their families, we would be grateful if you complete this brief anonymous feedback form MONTH OF TRANSFER_____________ YEAR______ Was there anything especially good that you would like us to know about? Was there anything that you feel we could do to improve? Thanks in advance Were you informed about the reasons why your baby □ Yes □ No was being moved? Did the transport team introduce themselves to you? □ Yes □ No Did the team explain the transport process to you? □ Yes □ No Did you receive a Parents information leaflet about the □ Yes □ No transport service? Were you given the travel and contact details for the □ Yes □ No new hospital? Did the transport team try to answer your questions? □ Yes □ No Did transport team contact you after arriving at the □ Yes □ No new hospital, if you were not accompanying the team