To ensure that you are viewing the most up to date list of referrals assigned to you, select Referrals’ at the top of the page when you are connected to the ‘Refresh internet. If you cannot see the client card on the Clients’ page, speak to a person from ‘My your organisation assigned the Team Leader role in the My Aged Care assessor portal to ensure the referral for assessment has been assigned to you. You should also check your internet connection, and if you are still experiencing issues, call 1800 836 799 for assistance. Step Two: Select on the client card you want to download. ‘Download’ Step Three: You will be asked to confirm that you want to download the client’s record. Select to commence the download. ‘OK’ Step Four: The client card will fade and assessment’ will appear. You can ‘Downloading download multiple clients at the same time. Step Five: When the client has successfully downloaded, the client’s name will change to blue, their full address will display, and you will have the option to to assessment’. ‘Go You will now be able to view client information (), complete identity verification () and conduct the assessment (), either online or offline. Adding a new client
To ensure that you are viewing the most up to date list of referrals assigned to you, select ‘Refresh Referrals’ at the top of the page when you are connected to the internet. If you cannot see the client card on the ‘My Clients’ page, speak to a person from your organisation assigned the Team Leader role in the My Aged Care assessor portal to ensure the referral for assessment has been assigned to you. You should also check your internet connection, and if you are still experiencing issues, call 1800 836 799 for assistance. Step Two: Select ‘Download’ on the client card you want to download. Step Three: You will be asked to confirm that you want to download the client’s record. Select ‘OK’ to commence the download. Step Four: The client card will fade and ‘Downloading assessment’ will appear. You can download multiple clients at the same time. Step Five: When the client has successfully downloaded, the client’s name will change to blue, their full address will display, and you will have the option to ‘Go to assessment’. You will now be able to view client information (), complete identity verification () and conduct the assessment (), either online or offline. Adding a new client