Network LANDesk technologies. 2 4-7 years Technician Technician, Assesses Wireless configurations Technician, and NOC Analyst recommends products based Network 3 8+ years Network on Engineer Engineer, specifications. LANDesk Configures Engineer, equipment and Backup software, trains Engineer, others, and Firewall documents Engineer, solutions Assists Security with network Engineer, design. Engineer, Experienced n SAN Engineer, technical VPN Engineer, services and Wireless administration Engineer (DHCP, DNS, routers, firewall, etc.). Customer 1 1-3 years Dispatcher, Provides Support Support customer or 2 4-7 Technician, technical support Application by collecting Technician, trouble tickets, Field Support analyzing Technician, issues, carrying Voice Field out solutions, Technician escalating issues, and 3 8+ Customer tracking to Support Lead completion. Technology Definition Type
Network Technician LANDesk Technician, Wireless Technician, NOC Analyst technologies. Assesses configurations and recommends products based on specifications. Configures equipment and software, trains others, and documents solutions Assists with network design. Experienced n technical services and administration (DHCP, DNS, routers, firewall, etc.). 2 4-7 years Network Engineer 3 8+ years Network Engineer, LANDesk Engineer, Backup Engineer, Firewall Engineer, Security Engineer, Engineer, SAN Engineer, VPN Engineer, Wireless Engineer Customer Support 1 1-3 years Dispatcher, Support Technician, Application Technician, Field Support Technician, Voice Field Technician Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. 2 4-7 3 8+ Customer Support Lead Technology Type Definition