Agreement on the overarching model of ICT delivery, principles and service definitions will require input Cross service activity? from all areas of the organisation Current 2020 Frequency (M / Currently avail Measure(s)of success Benchmark position proposed Q / A) (Y/N) IS_KPI_01 % of all Incidents resolved within target as defined in Green >90% >90% Monthly Y the IS Service Level Agreement IS_KPI_02 % of all Severity 1 & 2 resolved within target as Green >90% >90% Monthly Y defined in the IS Service Level Agreement IS_KPI_03 % of Business requests for ICT Change projects ‘User Stories’ which have full proposals returned to the business Green >75% >75% Quarterly Y within 30 working days of receipt IS_KPI_04 % of business requested ICT projects with a completion date which matches the original or re-baselined* Green >75% >75% Quarterly Y project plan. Ref: G&I03 Document Management Strategy Development, Review and Enactment Document Management which is driving a culture of ‘paperless business’ savings and operational efficiencies and a culture change programme launched. The organisation will have a balanced choice of capabilities that can be delivered in order to provide a Outcome: modern Document Management service which changes the way we work and transact with the public. A transformed document management Council Strategy Partners working together; Being facility for the Council (Central Service) theme efficient, effective and innovative A replacement for EDRMS for the Council. Effectively managed Council post-rooms and What does success look like? day-forward scanning. Organisational Business Improvement, Business case on implementing a holistic and Framework Information Strategy documented supply-chain service Theme All services will agree to sign up to the initiatives on the acceptance of valid business cases to drive Cross service activity? efficiencies and savings
Cross service activity? Agreement on the overarching model of ICT delivery, principles and service definitions will require input from all areas of the organisation Measure(s)of success Current position 2020 proposed Benchmark Frequency (M / Q / A) Currently avail (Y/N) IS_KPI_01 % of all Incidents resolved within target as defined in the IS Service Level Agreement Green >90% >90% Monthly Y IS_KPI_02 % of all Severity 1 & 2 resolved within target as defined in the IS Service Level Agreement Green >90% >90% Monthly Y IS_KPI_03 % of Business requests for ICT Change projects ‘User Stories’ which have full proposals returned to the business within 30 working days of receipt Green >75% >75% Quarterly Y IS_KPI_04 % of business requested ICT projects with a completion date which matches the original or re-baselined* project plan. Green >75% >75% Quarterly Y Ref: G&I03 Document Management Strategy Development, Review and Enactment Outcome: Document Management which is driving a culture of ‘paperless business’ savings and operational efficiencies and a culture change programme launched. The organisation will have a balanced choice of capabilities that can be delivered in order to provide a modern Document Management service which changes the way we work and transact with the public. What does success look like? A transformed document management facility for the Council (Central Service) A replacement for EDRMS for the Council. Effectively managed Council post-rooms and day-forward scanning. Business case on implementing a holistic and documented supply-chain service Council Strategy theme Partners working together; Being efficient, effective and innovative Organisational Framework Theme Business Improvement, Information Strategy Cross service activity? All services will agree to sign up to the initiatives on the acceptance of valid business cases to drive efficiencies and savings