s. 252 to do so during the course of conducting an investigation or performing those functions. 252 Investigation of a complaint (1) In conducting an investigation of a complaint— (a) the procedure is at the discretion of the Commissioner, subject to this Division; and (b) the Commissioner must proceed with as little formality and technicality and with as much expedition as the requirements of this Act and proper investigation of the matter permit; and (c) the Commissioner is not bound by the rules of evidence but may be informed of any matter in any manner that the Commissioner is satisfied is appropriate; and (d) the Commissioner must have regard to the rules of procedural fairness. (2) During the course of an investigation, the Commissioner must take reasonable steps to ensure that a person who has made a complaint, the relevant mental health service provider and the consumer in relation to the complaint are informed of the progress of the investigation in a timely and appropriate manner. 253 Notice of investigation (1) The Commissioner must give written notice to a mental health service provider in accordance with subsection (2) if he or she conducts an investigation into the mental health service provider.
to do so during the course of conducting an investigation or performing those functions. 252 Investigation of a complaint s. 252 (1) In conducting an investigation of a complaint— (a) the procedure is at the discretion of the Commissioner, subject to this Division; and (b) the Commissioner must proceed with as little formality and technicality and with as much expedition as the requirements of this Act and proper investigation of the matter permit; and (c) the Commissioner is not bound by the rules of evidence but may be informed of any matter in any manner that the Commissioner is satisfied is appropriate; and (d) the Commissioner must have regard to the rules of procedural fairness. (2) During the course of an investigation, the Commissioner must take reasonable steps to ensure that a person who has made a complaint, the relevant mental health service provider and the consumer in relation to the complaint are informed of the progress of the investigation in a timely and appropriate manner. 253 Notice of investigation (1) The Commissioner must give written notice to a mental health service provider in accordance with subsection (2) if he or she conducts an investigation into the mental health service provider.