Communicating Is courteous and polite in all communication • Effectively Gets the right messages to the right people quickly • and keeps people informed Thinks and consistently uses the most appropriate • form of communication Actively creates regular opportunities for open discussion • and passing on information e.g. team meetings Makes communications clear, articulate and easy to • understand Listens to others, is receptive and actively checks they’ve • understood the message Adapts their style and language to suit different groups of • people Is aware of how others may interpret information and • accounts for this including cultural / language differences Managing Change Is positive in expressing the Council’s (And Consortium of • Council’s) vision for the future and promotes the strategies / corporate plans. Understands and embraces the need for change in to • respond effectively to future challenges. Takes on new challenges, processes and procedures; • moves out of their comfort zone Shows that they understand how people feel during • change and supports them through it Encourages others to be innovative and takes forward • good ideas from their team. Is proactive about coming up with new ideas and looking • for creative solutions Has a positive attitude towards trying new things • new ideas and initiatives work for them and their team • practically Implementing Demonstrates a good understanding of key strategic • Strategy priorities by incorporating them into team objectives. Has a good and up to date knowledge of relevant statutory • duties and legislation for their area Has a good knowledge and understanding of the • ‘bigger picture’ issues and trends and their implications pays specific attention to the social and environmental impact that the Councils’ business has on society Ensures that understand how their role actively • contributes to delivering the strategy Develops and promotes the use of good policies and • procedures to ensure consistency and clarity in delivery Regularly challenges service delivery to ensure a more • sustainable future to improve the quality of peoples’ and the environment. Appreciates why decisions have been made and sees • them in the wider context
Communicating Effectively • Is courteous and polite in all communication • Gets the right messages to the right people quickly and keeps people informed • Thinks and consistently uses the most appropriate form of communication • Actively creates regular opportunities for open discussion and passing on information e.g. team meetings • Makes communications clear, articulate and easy to understand • Listens to others, is receptive and actively checks they’ve understood the message • Adapts their style and language to suit different groups of people • Is aware of how others may interpret information and accounts for this including cultural / language differences Managing Change • Is positive in expressing the Council’s (And Consortium of Council’s) vision for the future and promotes the strategies / corporate plans. • Understands and embraces the need for change in to respond effectively to future challenges. • Takes on new challenges, processes and procedures; moves out of their comfort zone • Shows that they understand how people feel during change and supports them through it • Encourages others to be innovative and takes forward good ideas from their team. • Is proactive about coming up with new ideas and looking for creative solutions • Has a positive attitude towards trying new things • new ideas and initiatives work for them and their team practically Implementing Strategy • Demonstrates a good understanding of key strategic priorities by incorporating them into team objectives. • Has a good and up to date knowledge of relevant statutory duties and legislation for their area • Has a good knowledge and understanding of the ‘bigger picture’ issues and trends and their implications pays specific attention to the social and environmental impact that the Councils’ business has on society • Ensures that understand how their role actively contributes to delivering the strategy • Develops and promotes the use of good policies and procedures to ensure consistency and clarity in delivery • Regularly challenges service delivery to ensure a more sustainable future to improve the quality of peoples’ and the environment. • Appreciates why decisions have been made and sees them in the wider context