Table 1: Evaluating your digital accessibility requirements TYPE OF ORGANISATION SMALL MEDIUM LARGE Typical characteristics Operating in single Operating in multiple locations Operating nationally or in location, specialist dealing (including state wide), dealing multiple states, dealing with in single disability, under with more than one disability, more than one disability, 100 NDIS participants. supporting 100-1,000 NDIS more than 1,000 NDIS participants. participants. Website accessibility minimum Ensure main issues have Undertake basic Undertake assessment and requirements been addressed from assessment to ensure strategy to ensure that checklists and any specific general accessibility and website meets benchmark needs for targeted strategies to address standards (WCAG 2.0 AA disabilities are fully met. outstanding issues. level). Documents, forms and Ensure main issues have Ensure that all documents, Ensure that all documents, electronic information been addressed from forms and electronic forms and electronic checklists and any specific information meets benchmark information meet benchmark needs for targeted standards and accessible standards and accessible disabilities are fully met. templates and forms are templates and forms are created. created. Communications Ensure that Ensure that all Ensure that all communications are communications are communications are accessible to targeted accessible. accessible. disabilities and/or alternatives are provided. Training Undertake basic training Ensure that communications Ensure that all in document accessibility team undertakes accessible staff are trained in and learn how to set up content training. Ensure that accessible content office computers and web person or supplier is production. Ensure that web mobiles for accessibility. trained in web accessibility. development staff are Ensure that staff are trained in trained in web accessibility. setting up office computers Ensure that staff are trained and mobiles for accessibility. in setting up office computers and mobiles for accessibility. Social media including Ensure that checklists and Ensure that communications Ensure that all audio-visual content tips are followed for social team has basic training in communications are media that you use. social media accessibility, accessible and client services including video accessibility. staff have training in accessible social media. Train staff in video accessibility or organise supply arrangements with professional access supplier. Customer service Ensure that your Ensure that your customer Ensure that your customer customer service staff service staff are trained in service staff are trained in are aware of the basics creating accessible creating accessible of accessible documents, communications documents, communications documents, and social media. and social media and all communications and social customer service information media. and interactions meet benchmark accessibility standards. Service Providers Accessibility Guide 5
Table 1: Evaluating your digital accessibility requirements TYPE OF ORGANISATION SMALL MEDIUM LARGE Typical characteristics Operating in single location, specialist dealing in single disability, under 100 NDIS participants. Operating in multiple locations (including state wide), dealing with more than one disability, supporting 100-1,000 NDIS participants. Operating nationally or in multiple states, dealing with more than one disability, more than 1,000 NDIS participants. Website accessibility minimum requirements Ensure main issues have been addressed from checklists and any specific needs for targeted disabilities are fully met. Undertake basic assessment to ensure general accessibility and strategies to address outstanding issues. Undertake assessment and strategy to ensure that website meets benchmark standards (WCAG 2.0 AA level). Documents, forms and electronic information Ensure main issues have been addressed from checklists and any specific needs for targeted disabilities are fully met. Ensure that all documents, forms and electronic information meets benchmark standards and accessible templates and forms are created. Ensure that all documents, forms and electronic information meet benchmark standards and accessible templates and forms are created. Communications Ensure that communications are accessible to targeted disabilities and/or alternatives are provided. Ensure that all communications are accessible. Ensure that all communications are accessible. Training Undertake basic training in document accessibility and learn how to set up office computers and mobiles for accessibility. Ensure that communications team undertakes accessible content training. Ensure that web person or supplier is trained in web accessibility. Ensure that staff are trained in setting up office computers and mobiles for accessibility. Ensure that all staff are trained in accessible content production. Ensure that web development staff are trained in web accessibility. Ensure that staff are trained in setting up office computers and mobiles for accessibility. Social media including audio-visual content Ensure that checklists and tips are followed for social media that you use. Ensure that communications team has basic training in social media accessibility, including video accessibility. Ensure that all communications are accessible and client services staff have training in accessible social media. Train staff in video accessibility or organise supply arrangements with professional access supplier. Customer service Ensure that your customer service staff are aware of the basics of accessible documents, communications and social media. Ensure that your customer service staff are trained in creating accessible documents, communications and social media. Ensure that your customer service staff are trained in creating accessible documents, communications and social media and all customer service information and interactions meet benchmark accessibility standards. Service Providers Accessibility Guide 5