QCS provides instructional comments and guidance on any noted problems or e. IRIS Data Analysis error trends identified during the IRIS reviews. The NIRC may use this information as feedback for individual or group training purposes. Note: NIRC must complete local quality trending and analysis to address errors identified during local quality reviews. f. Request for If the NIRC believes an erroneous error call has been made, a formal reconsideration should be submitted for review under the direction of the of IRIS Chief, Quality Client Services (QCS). To request reconsideration of an error, Evaluations prepare a memorandum over the NIRC through the Manager’s signature Regional Office Director and submit it to QCS. The memorandum should explain the error in the evaluation and the specific category requested to be reconsidered. The request should also include a reference as to why the evaluation is in error and should be reconsidered. Within of the certification and release of NIRC performance data to 30 days PA&I and OFO, the NIRC may request QCS reconsider the following evaluations Identification Protocol Technical Accuracy Courtesy and Professionalism Multiple reconsideration requests should be submitted separately; i.e., one request per memorandum. Reconsideration requests should be submitted to the Quality Client Services reconsideration mailbox: Chief, Quality Client Services, will provide the reconsideration decision outcome within 30 days of receipt of the valid request Continued on next page 4. Non-Punitive Quality Reviews This topic describes the process Benefits Assistance Service (BAS); Quality Introduction Client Services (QCS) uses to conduct non-punitive quality reviews on the local quality performed in each National Call Center (NCC) and National
e. IRIS Data Analysis QCS provides instructional comments and guidance on any noted problems or error trends identified during the IRIS reviews. The NIRC may use this information as feedback for individual or group training purposes. Note: NIRC must complete local quality trending and analysis to address errors identified during local quality reviews. f. Request for of IRIS Evaluations If the NIRC believes an erroneous error call has been made, a formal reconsideration should be submitted for review under the direction of the Chief, Quality Client Services (QCS). To request reconsideration of an error, prepare a memorandum over the NIRC Manager’s signature through the Regional Office Director and submit it to QCS. The memorandum should explain the error in the evaluation and the specific category requested to be reconsidered. The request should also include a reference as to why the evaluation is in error and should be reconsidered. Within 30 days of the certification and release of NIRC performance data to PA&I and OFO, the NIRC may request QCS reconsider the following evaluations Identification Protocol Technical Accuracy Courtesy and Professionalism Multiple reconsideration requests should be submitted separately; i.e., one request per memorandum. Reconsideration requests should be submitted to the Quality Client Services reconsideration mailbox: Chief, Quality Client Services, will provide the reconsideration decision outcome within 30 days of receipt of the valid request Continued on next page 4. Non-Punitive Quality Reviews Introduction This topic describes the process Benefits Assistance Service (BAS); Quality Client Services (QCS) uses to conduct non-punitive quality reviews on the local quality performed in each National Call Center (NCC) and National