3.3.1 ITSM Service Design Use Cases / Scenarios – cases’ for ITSM Service Design that are anticipated in agencies are included in the table below. The corresponding requirement sections of this standard are ticked in the ‘Use columns. ITSM Service Design Service Management Centre Use Case / Scenario provision Data ITSM Service Operations NSW hosting Management Standard management broker with administration Management Security administration Continuity Management processes Catalogue Level Coordination level compliant Government Management Service Management Management Management Multi-service management Government NSW Onshore/offshore Design Availability Risk Capacity Compliance Business Cloud Service Service Self-service Full-service Service facility IT Information Silver - Gold - Platinum
3.3.1 ITSM Service Design – Use Cases / Scenarios ‘Use cases’ for ITSM Service Design that are anticipated in agencies are included in the table below. The corresponding requirement sections of this standard are ticked in the columns. Use Case / Scenario ITSM Service Operations ITSM Service Design Service Management Design Coordination Service Catalogue Management Service Level Management Risk Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Compliance with NSW Government Standard Business processes Self-service administration Full-service administration Cloud compliant hosting facility NSW Government Data Centre Onshore/offshore management Service level management Multi-service broker provision Silver - Gold - Platinum