the practice website and NHS choices. Result of actions and impact on patients and carers (including how publicised): Results of action and impact on patients and carers: The actions and results of patient access application were achieved and are still being achieved by more new patients being made aware and by utilising the service. The patients that attended the PPG meeting were pleased to have access to information relating to themselves. It’s been a positive change for the surgery patients have provided feedback that they are able to access on the go services from their mobile phones making it easier to use any time. We have also received feedback that patient access service is very user friendly. Patients are able to order repeat prescriptions. View their appropriate medical records. Patients are able to book or cancel appointments. Patients are able to update us with their latest contact details and inform us of any changes within a matter of seconds. Also the service allows patients to send the practice secure messages. As a result of an increased number of patient using the online patient access service, this has reduced the number of incoming telephone calls to the practice. In order to increase the number of patients using the online access service, the reception team will continue to promote this service to our patients. Progress on previous years If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
the practice website and NHS choices. Result of actions and impact on patients and carers (including how publicised): Results of action and impact on patients and carers: The actions and results of patient access application were achieved and are still being achieved by more new patients being made aware and by utilising the service. The patients that attended the PPG meeting were pleased to have access to information relating to themselves. It’s been a positive change for the surgery patients have provided feedback that they are able to access on the go services from their mobile phones making it easier to use any time. We have also received feedback that patient access service is very user friendly. Patients are able to order repeat prescriptions. View their appropriate medical records. Patients are able to book or cancel appointments. Patients are able to update us with their latest contact details and inform us of any changes within a matter of seconds. Also the service allows patients to send the practice secure messages. As a result of an increased number of patient using the online patient access service, this has reduced the number of incoming telephone calls to the practice. In order to increase the number of patients using the online access service, the reception team will continue to promote this service to our patients. Progress on previous years If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):