Tracks and records the number of times Contractor deliverables submitted 2A. SLA DESCRIPTION to the COR that require rework and resubmission prior to Government acceptance of the deliverable. Tracks and records the timeliness of Contractor deliverable submission against approved schedules and timelines. Incentivizes the Service Provider to produce professional, high-quality 2B. RATIONALE deliverables on initial delivery and to meet agreed upon timeframes for deliverable submissions. 2C. PERFORMANCE WORK All (as documented in Section 7: TASK ORDER DELIVERABLES) STATEMENT REFERENCE 2D. PERFORMANCE PERIOD This SLA is in effect on a continuous 24x7x365 basis throughout the TO period of performance. 3. SERVICE LEVEL OBJECTIVE 3A. HOLD HARMLESS Until Assumption of Responsibility (AOR) PERIOD 3B. TARGET SERVICE LEVEL 95% of the deliverables receive sign-off that they have met Government requirements for the deliverable by the second submission OBJECTIVE 100% of the deliverables receive sign-off that they have met Government requirements for the deliverable by the third submission 95% of all deliverables are received either before or on the mutually agreed due date of the deliverable. 100% of all deliverables are received no later than five (5) business days after the mutually agreed due date of the deliverable. Failure to attain this SLA in a given period would result in a 5% percent 3C. DISINCENTIVE reduction in the contractor’s invoice for Tasks 1 6. – 1. Management 2. Endpoint Engineering 3. Infrastructure Engineering 4. Infrastructure Operations 5. Data Center Operations 6. Application Hosting 4. SLA MEASUREMENT 4A. MEASUREMENT The Measurement Interval is one (1) month INTERVAL 4B. MEASUREMENT PERIOD The Measurement Period begins at 00:00:00 on the day of the contract month and ends at 23:59:59 on the last day of the contract month 4C. SOURCE OF CO and COR delivery log and acceptance documents for deliverables. MEASUREMENT DATA
2A. SLA DESCRIPTION Tracks and records the number of times Contractor deliverables submitted to the COR that require rework and resubmission prior to Government acceptance of the deliverable. Tracks and records the timeliness of Contractor deliverable submission against approved schedules and timelines. 2B. RATIONALE Incentivizes the Service Provider to produce professional, high-quality deliverables on initial delivery and to meet agreed upon timeframes for deliverable submissions. 2C. PERFORMANCE WORK STATEMENT REFERENCE All (as documented in Section 7: TASK ORDER DELIVERABLES) 2D. PERFORMANCE PERIOD This SLA is in effect on a continuous 24x7x365 basis throughout the TO period of performance. 3. SERVICE LEVEL OBJECTIVE 3A. HOLD HARMLESS PERIOD Until Assumption of Responsibility (AOR) 3B. TARGET SERVICE LEVEL OBJECTIVE 95% of the deliverables receive sign-off that they have met Government requirements for the deliverable by the second submission 100% of the deliverables receive sign-off that they have met Government requirements for the deliverable by the third submission 95% of all deliverables are received either before or on the mutually agreed due date of the deliverable. 100% of all deliverables are received no later than five (5) business days after the mutually agreed due date of the deliverable. 3C. DISINCENTIVE Failure to attain this SLA in a given period would result in a 5% percent reduction in the contractor’s invoice for Tasks 1 – 6. 1. Management 2. Endpoint Engineering 3. Infrastructure Engineering 4. Infrastructure Operations 5. Data Center Operations 6. Application Hosting 4. SLA MEASUREMENT 4A. MEASUREMENT INTERVAL The Measurement Interval is one (1) month 4B. MEASUREMENT PERIOD The Measurement Period begins at 00:00:00 on the day of the contract month and ends at 23:59:59 on the last day of the contract month 4C. SOURCE OF MEASUREMENT DATA CO and COR delivery log and acceptance documents for deliverables.