Annex 7.2 Data Handling Complaints Format – The format of recording of complaint handling (Database of Grievance Handling) is as follows: No. Name of the Address Date and Date and Recording Nama Scope of Complaints Status of Delegated Status of Status of Feedback Complainant Time of Time of Date of Staf GRU Grievance Units (and Providing Status of a and Phone Complaint Raised Final Report Party Receipt of Receipt of Complaint yang Process responsible Information to Person Who of Complaint Complaint mencatat (Delegate, Fact staff) the Is Finding, Complaining Complaining As necessary Appeals, Party Settlement, Closed / Unable to Complete) 1. Budi Desa Rika, Jono The selected Fact Finding None Final Complaints Not yet Not of store does have been yet CP Check back the Jakarta Building not have the recorded and 10.00 Facilitator selected store 17.00 Materials appropriate are in fact – qualification qualifications fact-finding
Annex 7.2 – Data Handling Complaints Format The format of recording of complaint handling (Database of Grievance Handling) is as follows: No. Name of the Complainant Party Address and Phone Date and Time of Receipt of Complaint Date and Time of Receipt of Complaint Recording Date of Complaint Nama Staf GRU yang mencatat Scope of Complaint Complaints Raised Status of Grievance Process (Delegate, Fact Finding, Appeals, Settlement, Closed / Unable to Complete) Delegated Units (and responsible staff) As necessary Status of Final Report Status of Providing Information to the Complaining Party Feedback Status of a Person Who Is Complaining of 1. Budi Desa Jakarta – 17.00 Rika, CP Facilitator 10.00 Jono of Building Materials The selected store does not have the appropriate qualifications Fact Finding Check back the selected store qualification None Final Complaints have been recorded and are in fact fact-finding Not yet Not yet