Information Technology Technician Employee Specification – Date prepared: 24/11/2015 (E = Essential D = Desirable) E D Qualifications & Training Relevant qualification in Computing, or equivalent in experience. E HND or Degree in IT related subject D E Evidence of continuous professional development Specialist Knowledge In knowledge of MS Office applications. E E In depth knowledge of MS Windows operating systems. E Knowledge of Windows servers and Active Directory domains. E Knowledge of network infrastructure, including Wi-Fi E Knowledge of Audio Visual systems such as SmartBoards Experience Minimum of 2 years’ experience providing IT support E Working as part of a helpdesk function E Experience of IT support within an FE or HE environment D Experience of a quality framework such as ITIL E Skills and Attributes Ability to work in an organised and methodical manner with high attention to details. E Ability to investigate, analyse and resolve problems. E E Ability to work pressure and to strict deadlines. E Ability to multi-task in a dynamic environment while ensuring on time delivery. E Ability to deliver end user training. E Possess excellent customer service skills, communication and interpersonal skills E Ability to liaise effectively with staff and learners E Ability to work effectively as a member of a team or independently as required E Prepared to work flexibly according to the needs of the service E A positive attitude to change E Contribute to the safeguarding agenda Other and presentable E
Information Technology Technician – Employee Specification Date prepared: 24/11/2015 (E = Essential D = Desirable) E D Qualifications & Training Relevant qualification in Computing, or equivalent in experience. HND or Degree in IT related subject Evidence of continuous professional development E E D Specialist Knowledge In knowledge of MS Office applications. In depth knowledge of MS Windows operating systems. Knowledge of Windows servers and Active Directory domains. Knowledge of network infrastructure, including Wi-Fi Knowledge of Audio Visual systems such as SmartBoards E E E E E Experience Minimum of 2 years’ experience providing IT support Working as part of a helpdesk function Experience of IT support within an FE or HE environment Experience of a quality framework such as ITIL E E E D Skills and Attributes Ability to work in an organised and methodical manner with high attention to details. Ability to investigate, analyse and resolve problems. Ability to work pressure and to strict deadlines. Ability to multi-task in a dynamic environment while ensuring on time delivery. Ability to deliver end user training. Possess excellent customer service skills, communication and interpersonal skills Ability to liaise effectively with staff and learners Ability to work effectively as a member of a team or independently as required Prepared to work flexibly according to the needs of the service A positive attitude to change Contribute to the safeguarding agenda E E E E E E E E E E E Other and presentable E