Carers project has commenced and support has been offered. A summary of the evidence including Results of survey as attached. any statistical evidence relating to the findings or basis of proposals arising out of the local practice survey Action Plan Changes we intend to take as a Install EGTON automated arrivals system to speed up waiting time at consequence of discussions with the reception Patient Representative Group is Continue Carers project with funding from PCT – respect of the results, findings and Discuss at Practice meeting clinical governance re MJog text proposals arising out of the local messaging to do in April 2013-03-27 – practice survey Disabled toilet being upgraded with funding from PCT – ii. where it has participated in the Cleaned up reception/waiting area redecorated. – Scheme for the year, or any part Receptionists sent on communications training. thereof, ending 31 March 2012, has Telephone message changed so all calls go to Reception. taken on issues and priorities as set Appointments system improved with EMIS Web out in the Local Patient Participation Automated arrivals system to be installed (as Report The opening of the practice Practice Opening Times advertised in Practice Leaflet, in Surgery premises and the method of obtaining and on the myhealthlondon website. access to services throughout the core Appointments offered cover a range of Routine pre-bookable, Urgent hours and extended hours and Open On the Day both for Doctors and Nurses. – arrangements (the times at which individual healthcare professionals are Core accessible to registered patients. Monday 8:00-18:30 Tuesday 7:30-18:30 Wednesday 7:30-20:30 Thursday 7:30-18:30 Friday 8:00-18:30 Extended Hours: Doctors: 7:30am 8:00am Tuesday-Thursday – Nurse: 18:30-20:00 Wednesday evening Method Routine and urgent and OOTD appointments.
Carers project has commenced and support has been offered. A summary of the evidence including any statistical evidence relating to the findings or basis of proposals arising out of the local practice survey Results of survey as attached. Action Plan Changes we intend to take as a consequence of discussions with the Patient Representative Group is respect of the results, findings and proposals arising out of the local practice survey Install EGTON automated arrivals system to speed up waiting time at reception Continue Carers project – with funding from PCT Discuss at Practice meeting clinical governance re MJog text messaging – to do in April 2013-03-27 Disabled toilet – being upgraded with funding from PCT ii. where it has participated in the Scheme for the year, or any part thereof, ending 31 March 2012, has taken on issues and priorities as set out in the Local Patient Participation Report Cleaned up reception/waiting area – redecorated. Receptionists sent on communications training. Telephone message changed so all calls go to Reception. Appointments system improved with EMIS Web Automated arrivals system to be installed (as The opening of the practice premises and the method of obtaining access to services throughout the core hours and extended hours arrangements (the times at which individual healthcare professionals are accessible to registered patients. Practice Opening Times advertised in Practice Leaflet, in Surgery and on the myhealthlondon website. Appointments offered cover a range of Routine pre-bookable, Urgent and Open On the Day – both for Doctors and Nurses. Core Monday 8:00-18:30 Tuesday 7:30-18:30 Wednesday 7:30-20:30 Thursday 7:30-18:30 Friday 8:00-18:30 Extended Hours: Doctors: 7:30am – 8:00am Tuesday-Thursday Nurse: 18:30-20:00 Wednesday evening Method Routine and urgent and OOTD appointments.