Camp Lejeune? If proceed to the next step. yes, If follow the instructions in the table below. no, 5 Do the service records contain the information described Veteran’s in M21-1, Part III, Subpart iii, 2.E.7.b? If development action for service information is complete. yes, If and the claimant has responded to the request made in not no, Step 1 for service information, attempt to obtain the missing information from the claimant by telephone. If attempts to contact the claimant by telephone are Note: unsuccessful, send a follow-up request for the missing service information by letter, and allow the claimant 30 days to respond. 6 Unless the claimant informs VA of records not already in its possession that contain the missing service information, consider development action for service information complete as soon as VA makes contact with the claimant, or the 30-day response period given the claimant in Step 5 expires. Important: The Louisville RO maintains primary jurisdiction of claims involving a exposure to contaminated drinking water at Camp Lejeune. Veteran’s The following ROs are also authorized to process these claims: for Veterans residing in foreign territories, Pittsburgh, and for original pre-discharge claims, Salt Lake City Winston-Salem, and disability rating activity sites (DRAS). Do transfer claims Exceptions: not where no disability is specifically claimed as a result of exposure, such as
Camp Lejeune? If yes, proceed to the next step. If no, follow the instructions in the table below. 5 Do the Veteran’s service records contain the information described in M21-1, Part III, Subpart iii, 2.E.7.b? If yes, development action for service information is complete. If no, and the claimant has not responded to the request made in Step 1 for service information, attempt to obtain the missing information from the claimant by telephone. Note: If attempts to contact the claimant by telephone are unsuccessful, send a follow-up request for the missing service information by letter, and allow the claimant 30 days to respond. 6 Unless the claimant informs VA of records not already in its possession that contain the missing service information, consider development action for service information complete as soon as VA makes contact with the claimant, or the 30-day response period given the claimant in Step 5 expires. Important: The Louisville RO maintains primary jurisdiction of claims involving a Veteran’s exposure to contaminated drinking water at Camp Lejeune. The following ROs are also authorized to process these claims: for Veterans residing in foreign territories, Pittsburgh, and for original pre-discharge claims, Salt Lake City Winston-Salem, and disability rating activity sites (DRAS). Exceptions: Do not transfer claims where no disability is specifically claimed as a result of exposure, such as