Explain how to develop working relationships with colleagues and customers in the automotive workplace. Developing good working relationships with colleagues and customers in the workplace can be achieved by doing the following: First impressions The first few seconds could make the difference between a customer choosing to get work done at a certain garage. Whether its them calling and getting a polite response on the phone, or driving to a garage and seeing that it’s a very well presented and professional establishment could be vital. Communication Extra Checks When vehicles are worked on it can be ideal to notify the customer of any other areas – that require attention. By showing you have taken a bit more time into making sure the customer has a good idea of their vehicles status they could return in the future. Politeness To your colleagues and customers. Remembering people’s and being accommodating to their needs by showing enthusiasm to helping out. Punctuality Being at work on time and working to deadlines. Respect To your colleagues and customers. Responsibility Being able to take responsibility for your actions and consequences. Transparency Being clear about work and what you can do. Honesty Being honest in the workplace for example: understanding how specialised equipment works before using it.
Explain how to develop working relationships with colleagues and customers in the automotive workplace. Developing good working relationships with colleagues and customers in the workplace can be achieved by doing the following: First impressions The first few seconds could make the difference between a customer choosing to get work done at a certain garage. Whether its them calling and getting a polite response on the phone, or driving to a garage and seeing that it’s a very well presented and professional establishment could be vital. Communication Extra Checks – When vehicles are worked on it can be ideal to notify the customer of any other areas that require attention. By showing you have taken a bit more time into making sure the customer has a good idea of their vehicles status they could return in the future. Politeness To your colleagues and customers. Remembering people’s and being accommodating to their needs by showing enthusiasm to helping out. Punctuality Being at work on time and working to deadlines. Respect To your colleagues and customers. Responsibility Being able to take responsibility for your actions and consequences. Transparency Being clear about work and what you can do. Honesty Being honest in the workplace for example: understanding how specialised equipment works before using it.