KENT COUNTY COUNCIL EQUALITY ANALYSIS / IMPACT ASSESSMENT (EqIA) This document is available in other formats, Please contact or telephone on 03000 417025 You need to start your Equality Analysis and data collection when you start to create or change any policy, procedure project or service When developing high-level strategies under which other policies will sit, if those policies are jointly owned by KCC and partner organisations, they will need to take the partnership approach to EqIAs, Please read the EqIA GUIDANCE and the EqIA flow chart available on KNet. Directorate: Strategic and Corporate Services Engagement, Organisational Design and – Development Name of policy, procedure, project or service Customer Service Policy What is being assessed? The Customer Service Policy will define and agree the core customer service values and principles that it will require all commissioners and providers to uphold Responsible Owner/ Senior Officer David Cockburn David Whittle/Jane Kendal Date of Initial Screening 01/12/14 Date of Full EqIA : 2nd February 2015
KENT COUNTY COUNCIL EQUALITY ANALYSIS / IMPACT ASSESSMENT (EqIA) This document is available in other formats, Please contact or telephone on 03000 417025 You need to start your Equality Analysis and data collection when you start to create or change any policy, procedure project or service When developing high-level strategies under which other policies will sit, if those policies are jointly owned by KCC and partner organisations, they will need to take the partnership approach to EqIAs, Please read the EqIA GUIDANCE and the EqIA flow chart available on KNet. Directorate: Strategic and Corporate Services – Engagement, Organisational Design and Development Name of policy, procedure, project or service Customer Service Policy What is being assessed? The Customer Service Policy will define and agree the core customer service values and principles that it will require all commissioners and providers to uphold Responsible Owner/ Senior Officer David Cockburn David Whittle/Jane Kendal Date of Initial Screening 01/12/14 Date of Full EqIA : 2nd February 2015