Not applicable Ability to build customer Ability to listen, provide a Ability to establish customer to role. relationships. helpful, high quality service as needs, take responsibility and Customer service well as manage customer be able to handle complaints. expectations. Tick level applicable Not applicable Ability to establish when a Ability to handle all types of Ability to identify complex to role. decision is required, to think issues appropriately, recognise problems, to anticipate the Decision making of solutions and offer a complex problems, offer the outcome of each solution and logical choice. most appropriate solution and to select the best option. course of action. Tick level applicable Not applicable Ability to understand key Ability to understand law and Ability to understand all to role. elements of a community regulations within pharmacy, aspects of pharmacy to a high T Pharmacy knowledge pharmacy. receive a prescription, assemble standard. E a prescription and order, receive C and store stock. H N Tick level applicable I Not applicable Ability to assess which tasks Ability to respond efficiently to Ability to manage others’ C to role. require prioritisation over changing priorities and to expectations by Prioritisation A others. allocate tasks to others. understanding their needs L and demands on your time. Tick level applicable Not applicable Ability to offer suitable Ability to recognise potential Able to identify the root cause to role. solutions to identified problems, evaluate possible of a problem, analyse the root Problem solving problems. solutions and select the best cause and to use a variety of outcome for implementation. methods to solve the problem. Tick level applicable Not applicable Ability to carry out a sale. Ability to build rapport, Ability to out a sale with a to role. recognise customers' needs and structured approach, Sales skills be able to close the sale. overcome objections and present solutions. Tick level applicable
T E C H N I C A L Customer service Not applicable to role. Ability to build customer relationships. Ability to listen, provide a helpful, high quality service as well as manage customer expectations. Ability to establish customer needs, take responsibility and be able to handle complaints. Tick level applicable Decision making Not applicable to role. Ability to establish when a decision is required, to think of solutions and offer a logical choice. Ability to handle all types of issues appropriately, recognise complex problems, offer the most appropriate solution and course of action. Ability to identify complex problems, to anticipate the outcome of each solution and to select the best option. Tick level applicable Pharmacy knowledge Not applicable to role. Ability to understand key elements of a community pharmacy. Ability to understand law and regulations within pharmacy, receive a prescription, assemble a prescription and order, receive and store stock. Ability to understand all aspects of pharmacy to a high standard. Tick level applicable Prioritisation Not applicable to role. Ability to assess which tasks require prioritisation over others. Ability to respond efficiently to changing priorities and to allocate tasks to others. Ability to manage others’ expectations by understanding their needs and demands on your time. Tick level applicable Problem solving Not applicable to role. Ability to offer suitable solutions to identified problems. Ability to recognise potential problems, evaluate possible solutions and select the best outcome for implementation. Able to identify the root cause of a problem, analyse the root cause and to use a variety of methods to solve the problem. Tick level applicable Sales skills Not applicable to role. Ability to carry out a sale. Ability to build rapport, recognise customers' needs and be able to close the sale. Ability to out a sale with a structured approach, overcome objections and present solutions. Tick level applicable