Insufficiently trained Customer Action: Volunteers to be Action: Volunteer briefing Satisfactory event staff/volunteers dissatisfaction, unclear inducted one week prior to for set-up AND event on the communication, impact event. day. on service delivery and emergency response, Responsibility: Event Responsibility: Event liability Manager, Volunteer Manager, Volunteer Coordinator Coordinator Water supply failure Customer Action: Water supply & Action: <YOUR Satisfactory inconvenience, no toilets facilities checked prior ORGANISATION> sanitary facilities, to event. volunteers to monitor and unhygienic conditions report to Event Manager and ACC as necessary. Responsibility: Adelaide City Council Responsibility: Manager, <YOUR ORGANISATION> volunteers Power failure Impact on lighting, Action: All cables to be Action: Two power outlets Satisfactory audio and other tagged and under cable have been requested from electrical equipment guard. council to be available, to mitigate risk. If power isn’t available from the access points, council to rectify immediately. If can’t be restored, a generator is to be sourced immediately.
Insufficiently trained event staff/volunteers Customer dissatisfaction, unclear communication, impact on service delivery and emergency response, liability Action: Volunteers to be inducted one week prior to event. Responsibility: Event Manager, Volunteer Coordinator Action: Volunteer briefing for set-up AND event on the day. Responsibility: Event Manager, Volunteer Coordinator Satisfactory Water supply failure Customer inconvenience, no sanitary facilities, unhygienic conditions Action: Water supply & toilets facilities checked prior to event. Responsibility: Adelaide City Council Action: <YOUR ORGANISATION> volunteers to monitor and report to Event Manager and ACC as necessary. Responsibility: Manager, <YOUR ORGANISATION> volunteers Satisfactory Power failure Impact on lighting, audio and other electrical equipment Action: All cables to be tagged and under cable guard. Action: Two power outlets have been requested from council to be available, to mitigate risk. If power isn’t available from the access points, council to rectify immediately. If can’t be restored, a generator is to be sourced immediately. Satisfactory