Other fees and fines information What if I cannot immediately afford to pay a fee or fine? Individuals experiencing financial hardship may be able to pay by instalments when they receive a State Government issued fine. This enables individuals experiencing financial difficulties to meet their required payment/s. For more details, visit http://www.fines.vic.gov.au or call the Civic Compliance Fine Helpline on 03 9200 8111. Callers from regional Victoria can contact the Civic Compliance Fine Helpline on 1300 369 819. Are any concessions available for fees charged? The Victorian Government provides concessions on certain fees. These concessions differ in relation to eligibility and the rate of the discount applied. Any questions about concessions should be raised with the government authority responsible for the fee. What if I think a fee or charge is unfair? If any person feels a fee or fine they have to pay is unfair, they should, in the first instance, raise his or her concerns with the responsible government authority. Alternatively, individuals can take the matter to the Victorian Ombudsman, who has the power to investigate complaints about government authorities as long as the complaint: Is not more than 12 months old; and Could not be more appropriately decided by a court or tribunal. You can contact Ombudsman Victoria on: Telephone: (03) 9613 6222, Toll Free 1800 806 314 (Regional Only) Email: For further information For more information please contact the Department of Treasury and Finance: Website: Email: Telephone: Ph: (03) 9651 5111, Toll Free 1300 366 356, Fax: 03 9651 2062 By Mail: 1 Treasury Place, Melbourne VIC 3002
Other fees and fines information What if I cannot immediately afford to pay a fee or fine? Individuals experiencing financial hardship may be able to pay by instalments when they receive a State Government issued fine. This enables individuals experiencing financial difficulties to meet their required payment/s. For more details, visit http://www.fines.vic.gov.au or call the Civic Compliance Fine Helpline on 03 9200 8111. Callers from regional Victoria can contact the Civic Compliance Fine Helpline on 1300 369 819. Are any concessions available for fees charged? The Victorian Government provides concessions on certain fees. These concessions differ in relation to eligibility and the rate of the discount applied. Any questions about concessions should be raised with the government authority responsible for the fee. What if I think a fee or charge is unfair? If any person feels a fee or fine they have to pay is unfair, they should, in the first instance, raise his or her concerns with the responsible government authority. Alternatively, individuals can take the matter to the Victorian Ombudsman, who has the power to investigate complaints about government authorities as long as the complaint: Is not more than 12 months old; and Could not be more appropriately decided by a court or tribunal. You can contact Ombudsman Victoria on: Telephone: (03) 9613 6222, Toll Free 1800 806 314 (Regional Only) Email: For further information For more information please contact the Department of Treasury and Finance: Website: Email: Telephone: Ph: (03) 9651 5111, Toll Free 1300 366 356, Fax: 03 9651 2062 By Mail: 1 Treasury Place, Melbourne VIC 3002