Performance Indicators The following performance indicators will be monitored to assist in measuring the effectiveness of the DAIP in meeting its objectives. Performance Indicator Target Responsibility Timeline 9.1 Client satisfaction Satisfaction rating EM Client On going rating on specific averages of more than Services issues pertaining to 3.5 out of a maximum of EM Mobility and access including 5 points on the scale in a June 2017 Dog Services accessibility to client Guide Dogs SA/NT’s Satisfaction survey. information and communication Ongoing 9.2 Client complaints re EM Client Nil accessibility of Services Guide Dogs SA/NT’s EM Mobility and programs and Dog Services services Nil Ongoing 9.3 Client complaints re EM Client lack of disability Services awareness or EM Mobility and understanding of Dog Services staff members Ongoing 9.4 Client participation At least 3 examples of EM Client appropriate client Services participation in EM Mobility and organisational initiatives Dog Services each year December Chief Executive 9.5 Lodgment of DAIP DAIP lodged with the 2015 Officer Australian Human Rights Commission. Grievances and Queries Grievances and queries about the accessibility of Guide Dogs SA/NT services should be directed to the: Executive Manager Client Services; or Executive Manager Mobility & Dog Services 251 Morphett Street ADELAIDE SA 5000 Tel. 8203 8333 TTY. 8203 8391
Performance Indicators The following performance indicators will be monitored to assist in measuring the effectiveness of the DAIP in meeting its objectives. Performance Indicator Target Responsibility Timeline 9.1 Client satisfaction rating on specific issues pertaining to access including accessibility to Guide Dogs SA/NT’s information and communication Satisfaction rating averages of more than 3.5 out of a maximum of 5 points on the scale in a client Satisfaction survey. EM Client Services EM Mobility and Dog Services On going June 2017 9.2 Client complaints re accessibility of Guide Dogs SA/NT’s programs and services Nil EM Client Services EM Mobility and Dog Services Ongoing 9.3 Client complaints re lack of disability awareness or understanding of staff members Nil EM Client Services EM Mobility and Dog Services Ongoing 9.4 Client participation At least 3 examples of appropriate client participation in organisational initiatives each year EM Client Services EM Mobility and Dog Services Ongoing 9.5 Lodgment of DAIP DAIP lodged with the Australian Human Rights Commission. Chief Executive Officer December 2015 Grievances and Queries Grievances and queries about the accessibility of Guide Dogs SA/NT services should be directed to the: Executive Manager Client Services; or Executive Manager Mobility & Dog Services 251 Morphett Street ADELAIDE SA 5000 Tel. 8203 8333 TTY. 8203 8391