Volunteer Receptionists What is the PF Counselling Service? The PF Counselling Service is the only independent counselling organisation in Edinburgh that provides longer-term therapy for individuals over 18 years of age, whatever their issue or financial circumstances. Our clients face a wide range of difficulties such as bereavement, loss, anxiety, depression, stress or relationship problems. We have over 90 volunteer counsellors. We also have 17 volunteer receptionists, a finance volunteer, a website volunteer and four paid members of staff. The PF Counselling Service is a registered Scottish Charity and has received formal Recognition by COSCA (the professional body for Counselling & Psychotherapy in Scotland). Who are we looking for? We are looking for volunteer receptionists to work within our main office. You will have a good telephone manner, good administrative skills and reasonable knowledge and experience of using a computer. You will have a calm and sympathetic manner, as well as having a sense of humour. You should be comfortable with or have experience of supporting people from a broad range of backgrounds, have maturity and life skills. Experience of being part of a team is essential. This is an excellent opportunity for someone who has an interest in counselling and would like to see how a successful agency runs. What do receptionists do? Volunteer receptionists are expected to handle enquiries from members of the public, undertake basic administrative/computing tasks, and help out generally as required in a busy office. The ability to work as part of a team is essential. The main tasks involved are: welcoming clients answering the telephone handling enquiries about the counselling service maintaining an appointments system recording client contributions ad hoc administrative tasks being responsible for locking up the PF premises (evenings only) All volunteers undergo hands-on training under staff supervision. During the induction and training we will focus on telephone and administrative skills.
Volunteer Receptionists What is the PF Counselling Service? The PF Counselling Service is the only independent counselling organisation in Edinburgh that provides longer-term therapy for individuals over 18 years of age, whatever their issue or financial circumstances. Our clients face a wide range of difficulties such as bereavement, loss, anxiety, depression, stress or relationship problems. We have over 90 volunteer counsellors. We also have 17 volunteer receptionists, a finance volunteer, a website volunteer and four paid members of staff. The PF Counselling Service is a registered Scottish Charity and has received formal Recognition by COSCA (the professional body for Counselling & Psychotherapy in Scotland). Who are we looking for? We are looking for volunteer receptionists to work within our main office. You will have a good telephone manner, good administrative skills and reasonable knowledge and experience of using a computer. You will have a calm and sympathetic manner, as well as having a sense of humour. You should be comfortable with or have experience of supporting people from a broad range of backgrounds, have maturity and life skills. Experience of being part of a team is essential. This is an excellent opportunity for someone who has an interest in counselling and would like to see how a successful agency runs. What do receptionists do? Volunteer receptionists are expected to handle enquiries from members of the public, undertake basic administrative/computing tasks, and help out generally as required in a busy office. The ability to work as part of a team is essential. The main tasks involved are: welcoming clients answering the telephone handling enquiries about the counselling service maintaining an appointments system recording client contributions ad hoc administrative tasks being responsible for locking up the PF premises (evenings only) All volunteers undergo hands-on training under staff supervision. During the induction and training we will focus on telephone and administrative skills.