Number of serious incident falls Kieron Murphy (Director of Operations) Duncan Kett (Head of Safety reported whilst in our care & Risk) Rose Goodwin (Interim Director of Nursing & Quality) Total number of adverse incidents Kieron Murphy (Director of Operations) Duncan Kett (Head of Safety reported to the Trust (all incidents) & Risk) Rose Goodwin (Interim Director of Nursing & Quality) Percentage of reported serious Kieron Murphy (Director of Operations) Duncan Kett (Head of Safety incidents applicable to the Trust & Risk) Rose Goodwin (Interim Director of Nursing & Quality) Safe staffing escalation incidents: Kieron Murphy (Director of Operations) Measure in development – Number of Incidents reported responsibilities TBC Rose Goodwin (Interim Director of Nursing & related to staffing levels being Quality) inadequate to manage team needs, in line with the staffing escalation policy. Friends and Family Test Kieron Murphy (Director of Operations) Marie Allen (Head of User and Carer Experience) Rose Goodwin (Interim Director of Nursing & Quality) Feedback from service users and Kieron Murphy (Director of Operations) Marie Allen (Head of User carers on the quality of care that and Carer Experience) Rose Goodwin (Interim Director of Nursing & they have received from our Quality) services. Robin Sasaru (Quality and Care plan audits: proportion of Kieron Murphy (Director of Operations) Effectiveness Manager) people receiving a copy of their Rose Goodwin (Interim Director of Nursing & care plan or equivalent care plan Quality) information Marie Allen (Head of User Feedback from service users and Kieron Murphy (Director of Operations) and Carer Experience) carers that they feel involved in Rose Goodwin (Interim Director of Nursing & decisions regarding their Quality) individualized plans of care Robin Sasaru (Quality and Number of teams demonstrating Kieron Murphy (Director of Operations) Effectiveness Manager) improvement in their outcome Rose Goodwin (Interim Director of Nursing & measures Quality)
Number of serious incident falls reported whilst in our care Kieron Murphy (Director of Operations) Rose Goodwin (Interim Director of Nursing & Quality) Duncan Kett (Head of Safety & Risk) Total number of adverse incidents reported to the Trust (all incidents) Kieron Murphy (Director of Operations) Rose Goodwin (Interim Director of Nursing & Quality) Duncan Kett (Head of Safety & Risk) Percentage of reported serious incidents applicable to the Trust Kieron Murphy (Director of Operations) Rose Goodwin (Interim Director of Nursing & Quality) Duncan Kett (Head of Safety & Risk) Safe staffing escalation incidents: Number of Incidents reported related to staffing levels being inadequate to manage team needs, in line with the staffing escalation policy. Kieron Murphy (Director of Operations) Rose Goodwin (Interim Director of Nursing & Quality) Measure in development – responsibilities TBC Friends and Family Test Kieron Murphy (Director of Operations) Rose Goodwin (Interim Director of Nursing & Quality) Marie Allen (Head of User and Carer Experience) Feedback from service users and carers on the quality of care that they have received from our services. Kieron Murphy (Director of Operations) Rose Goodwin (Interim Director of Nursing & Quality) Marie Allen (Head of User and Carer Experience) Care plan audits: proportion of people receiving a copy of their care plan or equivalent care plan information Kieron Murphy (Director of Operations) Rose Goodwin (Interim Director of Nursing & Quality) Robin Sasaru (Quality and Effectiveness Manager) Feedback from service users and carers that they feel involved in decisions regarding their individualized plans of care Kieron Murphy (Director of Operations) Rose Goodwin (Interim Director of Nursing & Quality) Marie Allen (Head of User and Carer Experience) Number of teams demonstrating improvement in their outcome measures Kieron Murphy (Director of Operations) Rose Goodwin (Interim Director of Nursing & Quality) Robin Sasaru (Quality and Effectiveness Manager)