10.5 - Program and Service Statistics The agency shall collect and analyze statistics on its programs and services for Standard: evaluation and future program and service development. Provide examples of statistics collected, describe the frequency of Suggested Evidence of Compliance: updates, and describe how the agency makes use of the information. Informational reference in the (2010), 3rd Ed., Management of Park and Recreation Agencies, Chapter 11 Physical Resource Planning, pp. 226-227; Chapter 15 Public Relations, Marketing, – – and Customer Service, pp. 370-372; Chapter 23 Evaluation and Action Research, pp. 660-663. – Agency Evidence of Compliance: Statistical data are collected in various ways. The Department uses the RecTrac program and system. This system tracks addresses (zip codes), ages, gender, facilities’ reservation numbers, etc. of program participants. The User Needs Assessment survey conducted biennially tracks demographic Department’s data of participants. Annual summer camp analysis highlighting trends and observation helps provide for guidance in camp programming. Income, teen data and block population numbers provided by Human Services mothers’ helps the Department identify areas of need. These data are used to develop a snapshot of current users and to help drive programmatic planning for various ages, locations and which programs have the larger/smaller participation in order to enhance/delete as needed. Digital Evidence: Informational reference in the (2010), 3rd Ed., Management of Park and Recreation Agencies, Chapter 11 Physical Resource Planning, pp. 226-227; Chapter 15 Public Relations, Marketing, – – and Customer Service, pp. 370-372; Chapter 23 Evaluation and Action Research, pp. 660-663. – Met Not Met Agency Self Review: Visitor Comments:
10.5 - Program and Service Statistics Standard: The agency shall collect and analyze statistics on its programs and services for evaluation and future program and service development. Suggested Evidence of Compliance: Provide examples of statistics collected, describe the frequency of updates, and describe how the agency makes use of the information. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 226-227; Chapter 15 – Public Relations, Marketing, and Customer Service, pp. 370-372; Chapter 23 – Evaluation and Action Research, pp. 660-663. Agency Evidence of Compliance: Statistical data are collected in various ways. The Department uses the RecTrac program and facilities’ reservation system. This system tracks addresses (zip codes), ages, gender, numbers, etc. of program participants. The Department’s User Needs Assessment survey conducted biennially tracks demographic data of participants. Annual summer camp analysis highlighting trends and observation helps provide for guidance in camp programming. Income, teen mothers’ data and block population numbers provided by Human Services helps the Department identify areas of need. These data are used to develop a snapshot of current users and to help drive programmatic planning for various ages, locations and which programs have the larger/smaller participation in order to enhance/delete as needed. Digital Evidence: Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 226-227; Chapter 15 – Public Relations, Marketing, and Customer Service, pp. 370-372; Chapter 23 – Evaluation and Action Research, pp. 660-663. Agency Self Review: Met Not Met Visitor Comments: