Job Description Receptionist – Job Title: Receptionist Responsible to: Office Manager / Practice Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties Making appointments 1. Taking requests for prescriptions 2. Giving out results 3. Home visit requests 4. Deal with general enquiries and complaints 5. 6. Contacting other providers Reception Duties Register new patients and temporary residents 7. Greet and direct patients and visitors 8. Making appointments 9. Handing out prescriptions 10. Ensure outstanding queries are explained and handed over to next shift, as necessary 11. Respond to needs of doctors and nurses during surgery 12. Collect payments from patients for non-NHS services 13. Deal with general enquiries and complaints 14. Filing Pulling Lloyd George envelopes when requested by doctors 15. Prescriptions Dealing with requests for repeat prescriptions 16. Raising prescriptions as per Practice protocols 17. Dealing with queries relating to repeat prescriptions 18. General Read incoming correspondence and entering clinical data on the Practice computer 19. system 20. Scanning correspondence to the Practice computer system Observe health and safety guidelines at all times 21. General housekeeping (e.g. keeping reception and waiting areas tidy) 22. Make refreshments for doctors and other team members, participate in washing up 23. Any other reasonable duties as necessary 24. Prepared by: _____________________________________________________________ Title: _________________________________Date:______________________________
Job Description – Receptionist Job Title: Receptionist Responsible to: Office Manager / Practice Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1. Making appointments 2. Taking requests for prescriptions 3. Giving out results 4. Home visit requests 5. Deal with general enquiries and complaints 6. Contacting other providers Reception Duties 7. Register new patients and temporary residents 8. Greet and direct patients and visitors 9. Making appointments 10. Handing out prescriptions 11. Ensure outstanding queries are explained and handed over to next shift, as necessary 12. Respond to needs of doctors and nurses during surgery 13. Collect payments from patients for non-NHS services 14. Deal with general enquiries and complaints Filing 15. Pulling Lloyd George envelopes when requested by doctors Prescriptions 16. Dealing with requests for repeat prescriptions 17. Raising prescriptions as per Practice protocols 18. Dealing with queries relating to repeat prescriptions General 19. Read incoming correspondence and entering clinical data on the Practice computer system 20. Scanning correspondence to the Practice computer system 21. Observe health and safety guidelines at all times 22. General housekeeping (e.g. keeping reception and waiting areas tidy) 23. Make refreshments for doctors and other team members, participate in washing up 24. Any other reasonable duties as necessary Prepared by: _____________________________________________________________ Title: _________________________________Date:______________________________