Bad User Name You specify the wrong user name for the local LAL2 database update or for accessing the web portal. In this case you get an not found” or “Account similar message. Bad Password You specify the password for the local LAL3 database update or for accessing the web portal. In this case you get an not valid” or “Account similar message. Account Locked Your internet Sidekick account is locked out LAL4 Out because of too many login attempts with wrong password. In this case you get a account has been “Your locked” or similar message. Client Side Category Area Sub-Area Description ID Client Side Software USB Driver You have problems while installing the USB CSSS1 Setup Issues Drivers for the Appliance Mini Interface. SQL Server The installation script fails during the setup of the CSSS2 Setup local SQL Server Express instance. Setup The installation script fails during the setup of CSSS3 support software packages except the local SQL Server Express instance. Missing Rights You install the software without the required CSSS4 access rights to your PC. Software Auto Update The automatic update procedure failed. CSSU1 Update Failure SidekickPC stopped working correctly after the auto update. Manual Update The manual update procedure failed. CSSU2 Failure SidekickPC stopped working correctly the manual update. Software Unexpected You notice an unexpected behavior in SidekickPC. CSSO1 Operation Behavior Function Not You cannot access one or more functions in CSSO2 Available SidekickPC and you cannot explain why. SQL Database Login You get connection error: Login failed CSDU1 “Database Failure Update for or similar message. ‘SidekickPCUser’” Update You get Parameters. Check the local CSDU2 “Invalid Parameters database section!” or similar message. SQL Server You get 40 - Could not open a connection CSDU3 “error: Service Stopped to SQL Server” or similar message. Wrong SQL You get 26 Error Locating “error: – Server Instance Server/Instance Specified” or similar message Wrong Database You get connection error: Cannot CSDU5 “Database Name open database’” or similar message. Connection You get or similar CSDU6 failed for user” “Login message. Insufficient Disk You get not allocate a new page for CSDU7 “Could Space database because of insufficient ‘SidekickPC’ disk space” or similar message during the database update phase.
Bad User Name You specify the wrong user name for the local database update or for accessing the web portal. In this case you get an “Account not found” or similar message. LAL2 Bad Password You specify the password for the local database update or for accessing the web portal. In this case you get an “Account not valid” or similar message. LAL3 Account Locked Out Your internet Sidekick account is locked out because of too many login attempts with wrong password. In this case you get a “Your account has been locked” or similar message. LAL4 Client Side Category Area Sub-Area Description ID Client Side Software Setup USB Driver Issues You have problems while installing the USB Drivers for the Appliance Mini Interface. CSSS1 SQL Server Setup The installation script fails during the setup of the local SQL Server Express instance. CSSS2 Setup The installation script fails during the setup of support software packages except the local SQL Server Express instance. CSSS3 Missing Rights You install the software without the required access rights to your PC. CSSS4 Software Update Auto Update Failure The automatic update procedure failed. SidekickPC stopped working correctly after the auto update. CSSU1 Manual Update Failure The manual update procedure failed. SidekickPC stopped working correctly the manual update. CSSU2 Software Operation Unexpected Behavior You notice an unexpected behavior in SidekickPC. CSSO1 Function Not Available You cannot access one or more functions in SidekickPC and you cannot explain why. CSSO2 Database Update SQL Login Failure You get “Database connection error: Login failed for ‘SidekickPCUser’” or similar message. CSDU1 Update Parameters You get “Invalid Parameters. Check the local database section!” or similar message. CSDU2 SQL Server Service Stopped You get “error: 40 - Could not open a connection to SQL Server” or similar message. CSDU3 Wrong SQL Server Instance You get “error: 26 – Error Locating Server/Instance Specified” or similar message Wrong Database Name You get “Database connection error: Cannot open database’” or similar message. CSDU5 Connection You get “Login failed for user” or similar message. CSDU6 Insufficient Disk Space You get “Could not allocate a new page for database ‘SidekickPC’ because of insufficient disk space” or similar message during the database update phase. CSDU7