Appendix One Draft Financial Inclusion Action Plan THEME TASK TIMESCALE TARGET/OUTCOME RESP. DELIVERY PARTNERS Agree revised outcomes with Advice By Apr 14 Agree a set of outcomes which reflect the Head of Customer Advice Sector Sector and draft revised for needs and respond to Services SLA’s customers’ 14/15 challenges of Welfare Reform and – increasing living costs. Term Map provision of emergency support By Jul 14 Ensure Council staff can refer people in Stronger Oxfordshire DEBT available in the City to those in crisis crisis to appropriate emergency support Communities County Council Short (e.g. Foodbanks, grants, loans) for information on charities Monitor performance against Apr 14 to Complete data sets in relation to outcomes R&B Programme Advice Sector SLA’s, and use data to inform Dec 14 agreed in (above) Manager SLA’s commissioning process for 15/16 to 17/18 Map advice provision in City, with By Jun 14 Understand gaps in service provision which R&B Programme Stronger reference to services required under need to be addressed to deliver LSSF Manager Communities Localised Support Services Oxford Framework(LSSF) Community & Term Voluntary Action Ensure Corporate Debt Recovery By Dec 14 To ensure all Council debts are considered R&B Service N/A policy is embedded in debt collection when making payment arrangements, Manager Long – processes introduction of single Income & Expenditure form for Council debts, and to ensure relevant officers refer customers for debt DEBT advice and budgeting support where appropriate Work with Credit Union to promote Jun 14 to Increase the number of Oxford residents R&B Programme Oxford Credit its service, and to inform the public Mar 15 who are saving with the Credit Union. Manager Union about the dangers of unaffordable Ensure Credit Union is offering accessible credit services to all its potential customers
Appendix One Draft Financial Inclusion Action Plan THEME TASK TIMESCALE TARGET/OUTCOME RESP. DELIVERY PARTNERS DEBT – Short Term Agree revised outcomes with Advice Sector and draft revised SLA’s for 14/15 By Apr 14 Agree a set of outcomes which reflect the customers’ needs and respond to challenges of Welfare Reform and increasing living costs. Head of Customer Services Advice Sector Map provision of emergency support available in the City to those in crisis (e.g. Foodbanks, grants, loans) By Jul 14 Ensure Council staff can refer people in crisis to appropriate emergency support Stronger Communities Oxfordshire County Council for information on charities DEBT – Long Term Monitor performance against SLA’s, and use data to inform commissioning process for 15/16 to 17/18 Apr 14 to Dec 14 Complete data sets in relation to outcomes agreed in SLA’s (above) R&B Programme Manager Advice Sector Map advice provision in City, with reference to services required under Localised Support Services Framework(LSSF) By Jun 14 Understand gaps in service provision which need to be addressed to deliver LSSF R&B Programme Manager Stronger Communities Oxford Community & Voluntary Action Ensure Corporate Debt Recovery policy is embedded in debt collection processes By Dec 14 To ensure all Council debts are considered when making payment arrangements, introduction of single Income & Expenditure form for Council debts, and to ensure relevant officers refer customers for debt advice and budgeting support where appropriate R&B Service Manager N/A Work with Credit Union to promote its service, and to inform the public about the dangers of unaffordable credit Jun 14 to Mar 15 Increase the number of Oxford residents who are saving with the Credit Union. Ensure Credit Union is offering accessible services to all its potential customers R&B Programme Manager Oxford Credit Union