Contractor shall immediately report any actual or suspected Privacy Incidents M to the Privacy Office and shall cooperate in good faith with the Privacy Office in any required investigations, reports or remedial measures. The Contractor shall design, manage, and monitor the capacity of the M solution in order to process the estimated transaction volumes identified in this RFP. The Contractor shall conduct capacity management of the solution by M measuring the system performance, growth, and projected increase of use through the term of the contract. The solution shall provide a message if a request is being processed M and takes longer than ten (10) seconds for the requests submitted. The Contractor shall perform required system maintenance at a M agreed to by Covered California. The Contractor shall provide a Tier 2 Help Desk that is available to M accept calls from a Covered California representative between the hours of 8:00 AM and 6:00 PM Monday through Friday Pacific time. When changes are made to the System, the Contractor shall perform M the following testing activities using an internal test environment: Unit and Interface testing Testing of small groups of modules – that are functionally related. Interface testing Testing of each impacted System Interface – using State-approved test scripts. System testing Testing of major System functional areas and – workflows directly affected by the change using basic business Cases, simulated data, and State-approved test scripts. Regression testing Testing of all functional areas and – workflows using standardized scripts. Performance testing Testing to ensure compliance with – transaction volume and response time requirements. The Contractor shall demonstrate all requirements are met by tested M components of the Solution. The Contractor shall provide shared and appropriate access to a M mutually agreed upon defect tracking system for the purposes of allowing users to initiate, track, and report on Solution defects.
Contractor shall immediately report any actual or suspected Privacy Incidents to the Privacy Office and shall cooperate in good faith with the Privacy Office in any required investigations, reports or remedial measures. M The Contractor shall design, manage, and monitor the capacity of the solution in order to process the estimated transaction volumes identified in this RFP. M The Contractor shall conduct capacity management of the solution by measuring the system performance, growth, and projected increase of use through the term of the contract. M The solution shall provide a message if a request is being processed and takes longer than ten (10) seconds for the requests submitted. M The Contractor shall perform required system maintenance at a agreed to by Covered California. M The Contractor shall provide a Tier 2 Help Desk that is available to accept calls from a Covered California representative between the hours of 8:00 AM and 6:00 PM Monday through Friday Pacific time. M When changes are made to the System, the Contractor shall perform the following testing activities using an internal test environment: Unit and Interface testing – Testing of small groups of modules that are functionally related. Interface testing – Testing of each impacted System Interface using State-approved test scripts. System testing – Testing of major System functional areas and workflows directly affected by the change using basic business Cases, simulated data, and State-approved test scripts. Regression testing – Testing of all functional areas and workflows using standardized scripts. Performance testing – Testing to ensure compliance with transaction volume and response time requirements. M The Contractor shall demonstrate all requirements are met by tested components of the Solution. M The Contractor shall provide shared and appropriate access to a mutually agreed upon defect tracking system for the purposes of allowing users to initiate, track, and report on Solution defects. M