11 Ambulance services CONTENTS 11.1 Profile of ambulance services 11.1 11.2 Framework of performance indicators 11.4 11.3 Key performance indicator results 11.6 11.4 Definitions of key terms 11.17 11.5 References 11.18 Attachment tables Attachment tables are identified in references throughout this chapter by an prefix (for ‘11A’ example, table 11A.1) and are available from the website www.pc.gov.au/rogs/2018. This chapter reports performance information for ambulance services. Further information on the Report on Government Services, including other reported service areas, the glossary and list of abbreviations is available at www.pc.gov.au/rogs/2018. 11.1 Profile of ambulance services Service overview Ambulance services include preparing for, providing and enhancing: emergency and nonemergency prehospital and outofhospital patient care and transport interhospital patient transport including the movement of critical patients specialised rescue services the ambulance component of multicasualty events the community’s capacity to respond to emergencies.
11 Ambulance services CONTENTS 11.1 Profile of ambulance services 11.1 11.2 Framework of performance indicators 11.4 11.3 Key performance indicator results 11.6 11.4 Definitions of key terms 11.17 11.5 References 11.18 Attachment tables Attachment tables are identified in references throughout this chapter by an ‘11A’ prefix (for example, table 11A.1) and are available from the website www.pc.gov.au/rogs/2018. This chapter reports performance information for ambulance services. Further information on the Report on Government Services, including other reported service areas, the glossary and list of abbreviations is available at www.pc.gov.au/rogs/2018. 11.1 Profile of ambulance services Service overview Ambulance services include preparing for, providing and enhancing: emergency and nonemergency prehospital and outofhospital patient care and transport interhospital patient transport including the movement of critical patients specialised rescue services the ambulance component of multicasualty events the community’s capacity to respond to emergencies.