Page Number Contents 3 Executive Summary ……… 5 Summary Report - Introduction ……… 8 Overall Service Quality ……… 12 Counselor and Office Experiences ……… 20 Employment Information ……… 24 Case Closure ……… 27……… CRP Measures Appendix A Comment Themes Appendix B Overall Satisfaction 1997 - 2013 EXECUTIVE SUMMARY For the seventeenth consecutive year, the Human Development Institute (HDI) at the University of Kentucky has coordinated the annual Kentucky Office of Vocational Rehabilitation Consumer Satisfaction Survey at the request of the Statewide Council for Vocational Rehabilitation. The survey is conducted with a sample of consumers of the Office of Vocational Rehabilitation who have had cases closed with the Office in the most recently completed fiscal year (between October, 2012 and September, 2013). The sample of people randomly selected to participate was stratified in order to reflect the population of all consumers with cases closed in fiscal year 2013. The University of Kentucky Survey Research Center contacted consumers by telephone between January 6, 2014 and March 11, 2014 to participate in the survey. A total of 1,019 people took part in the telephone survey.
Page Number Contents 3 ……… Executive Summary 5 ……… Summary Report - Introduction 8 ……… Overall Service Quality 12 ……… Counselor and Office Experiences 20 ……… Employment Information 24 ……… 27……… Case Closure CRP Measures Appendix A Comment Themes Appendix B Overall Satisfaction 1997 - 2013 EXECUTIVE SUMMARY For the seventeenth consecutive year, the Human Development Institute (HDI) at the University of Kentucky has coordinated the annual Kentucky Office of Vocational Rehabilitation Consumer Satisfaction Survey at the request of the Statewide Council for Vocational Rehabilitation. The survey is conducted with a sample of consumers of the Office of Vocational Rehabilitation who have had cases closed with the Office in the most recently completed fiscal year (between October, 2012 and September, 2013). The sample of people randomly selected to participate was stratified in order to reflect the population of all consumers with cases closed in fiscal year 2013. The University of Kentucky Survey Research Center contacted consumers by telephone between January 6, 2014 and March 11, 2014 to participate in the survey. A total of 1,019 people took part in the telephone survey.