You must make available to us all Customer Inputs to the extent required to allow us to perform the Included Services. You may remove or replace Customer Inputs at any time through the Change Management process. You are responsible for all equipment, devices and network security. We do not provide you with any security services as part of your ISM Service. Service Catalogue We will, from time to time, make available a service catalogue that describes the various Telstra services that can benefit from the Capabilities and the extent to they can benefit (Service Catalogue). Where we withdraw a service from the Service Catalogue which is one of your Services, we will give you prior reasonable notice of that withdrawal. We will agree with you a proportionate pro-rated refund of Charges to the extent you had paid for the ISM Service in relation to that withdrawn service after the effective date of withdrawal. ISM Handbook We will prepare and provide to you the ISM Handbook within the timeframe set out in your agreement with us. You must provide assistance and work collaboratively with us in preparation of the ISM Handbook as we reasonably request. We may update the ISM Handbook by giving you 30 days’ notice of a change. To the extent that the parties’ service management framework and processes need to interact, the parties will work collaboratively to establish: demarcation points (including your third party providers); each parties’ roles and responsibilities; the method of interaction (for example, via phone or email); the process to be followed for handover of matters (including to your other third party providers); information required (including format, content and timeframes); and escalation and triggers. Intellectual Property and Confidentiality We own all Intellectual Property Rights in the ISM Service and any materials we provide to you in connection with the ISM Service (“Items”).
You must make available to us all Customer Inputs to the extent required to allow us to perform the Included Services. You may remove or replace Customer Inputs at any time through the Change Management process. You are responsible for all equipment, devices and network security. We do not provide you with any security services as part of your ISM Service. Service Catalogue We will, from time to time, make available a service catalogue that describes the various Telstra services that can benefit from the Capabilities and the extent to they can benefit (Service Catalogue). Where we withdraw a service from the Service Catalogue which is one of your Services, we will give you prior reasonable notice of that withdrawal. We will agree with you a proportionate pro-rated refund of Charges to the extent you had paid for the ISM Service in relation to that withdrawn service after the effective date of withdrawal. ISM Handbook We will prepare and provide to you the ISM Handbook within the timeframe set out in your agreement with us. You must provide assistance and work collaboratively with us in preparation of the ISM Handbook as we reasonably request. We may update the ISM Handbook by giving you 30 days’ notice of a change. To the extent that the parties’ service management framework and processes need to interact, the parties will work collaboratively to establish: demarcation points (including your third party providers); each parties’ roles and responsibilities; the method of interaction (for example, via phone or email); the process to be followed for handover of matters (including to your other third party providers); information required (including format, content and timeframes); and escalation and triggers. Intellectual Property and Confidentiality We own all Intellectual Property Rights in the ISM Service and any materials we provide to you in connection with the ISM Service (“Items”).