Results: Locations Scheduled Total Avg Time Per Avg Maximum Current % Name Time (HR) Capacity Entries Entry (MIN) Contents Contents Contents Utilization Teller Waiting Line 2 7 54.23 10.43 4.72 7 5.03 67.49 Teller Window 2 1 50.20 2.35 0.98 1 0.97 98.30 Results: Location state Multi Scheduled % Part Name Time (HR) % Empty Occupied % Full % Down Teller Waiting Line 2 4.66 78.10 17.24 0 Results: Location state Single Scheduled % % % Name Time (HR) Operation % Setup % Idle Waiting % Blocked Down Teller Window 2 98.30 0 1.70 0 0 0 Results: Failed arrivals Entity Name Location Name Total Failed Customer Teller Waiting Line 9.6 Results: Entity Activity Avg Time In Avg Time In Avg Time Avg Time In Total Current Qty System Move Logic Waiting Operation Avg Time Name Exits In System (MIN) (MIN) (MIN) (MIN) Blocked (MIN) Customer 49.23 6 13.80 0.00 9.09 2.40 2.32 Results: Entity States Name % In Move Logic % Waiting % In Operation % Blocked Customer 0 65.0 17.9 17.2 Summary of average results: Lobby Total number of customers served = 49.23 Average wait time for exited customers (minutes) = 9.09 + 2.32 = 11.41 minutes Average length of waiting line = 4.72 customers Average wait time for all customers including ones still 10.43 minutes in the bank (minutes) = % of time waiting line is empty = 4.66% % of time waiting line is full = 17.24% Utilization of teller windows 98.3% Service Level Total customer arrivals = Total entries at the waiting line + Failed arrivals = 54.23 + 9.60 = 63.83 Service level = Total entries at the waiting line /Total customer arrivals = (54.23/63.83) x 100 = 84.96%
Results: Locations Name Scheduled Time (HR) Capacity Total Entries Avg Time Per Entry (MIN) Avg Contents Maximum Contents Current Contents % Utilization Teller Waiting Line 2 7 54.23 10.43 4.72 7 5.03 67.49 Teller Window 2 1 50.20 2.35 0.98 1 0.97 98.30 Results: Location state Multi Name Scheduled Time (HR) % Empty % Part Occupied % Full % Down Teller Waiting Line 2 4.66 78.10 17.24 0 Results: Location state Single Name Scheduled Time (HR) % Operation % Setup % Idle % Waiting % Blocked % Down Teller Window 2 98.30 0 1.70 0 0 0 Results: Failed arrivals Entity Name Location Name Total Failed Customer Teller Waiting Line 9.6 Results: Entity Activity Name Total Exits Current Qty In System Avg Time In System (MIN) Avg Time In Move Logic (MIN) Avg Time Waiting (MIN) Avg Time In Operation (MIN) Avg Time Blocked (MIN) Customer 49.23 6 13.80 0.00 9.09 2.40 2.32 Results: Entity States Name % In Move Logic % Waiting % In Operation % Blocked Customer 0 65.0 17.9 17.2 Summary of average results: Lobby Total number of customers served = 49.23 Average wait time for exited customers (minutes) = 9.09 + 2.32 = 11.41 minutes Average length of waiting line = 4.72 customers Average wait time for all customers including ones still in the bank (minutes) = 10.43 minutes % of time waiting line is empty = 4.66% % of time waiting line is full = 17.24% Utilization of teller windows 98.3% Service Level Total customer arrivals = Total entries at the waiting line + Failed arrivals = 54.23 + 9.60 = 63.83 Service level = Total entries at the waiting line /Total customer arrivals = (54.23/63.83) x 100 = 84.96%