adapt and adjust own behaviour and strategies to meet executive team objectives model effective strategies for conflict management and negotiation to enhance quality and safety give and receive constructive feedback in the context of an open team culture 4.6 Improvement is evidence-based and data-driven Decisions are made on evidence rather than on beliefs and perceptions KNOWLEDGE OF ACTIONS evidence-based practice methods use evidence and industry benchmarks to set and tools organisational performance standards and take decisions to get the best value for health the requirement for a broad range of care resources at population and individual metrics to understand system levels performance and reliability use valid and reliable measures to evaluate measurement strategies for system aspects of service delivery, drive improvement improvement and inform change and types of data, sampling sustainability methodologies, data collection and ensure services use evidence-based practice management receive and act on information from multiple the reliability, validity and limitations sources to drive organisational quality and of metrics for measurement safety improvement data analysis, interpretation and measure and act on patient/consumer presentation to communicate results experience of care and monitor clinical outcomes 4.7 Quality improvement knowledge and skills Apply appropriate tools and methods to improve the quality of care KNOWLEDGE OF ACTIONS the history and current context of use an effective set of measures to monitor health care improvement quality performance of services and foster openness and transparency with the results the concepts of harm, waste and variation in health care ensure resources are appropriately allocated to achieve quality and patient safety goals improvement methodologies and ensure patient participation in quality improvement
adapt and adjust own behaviour and strategies to meet executive team objectives model effective strategies for conflict management and negotiation to enhance quality and safety give and receive constructive feedback in the context of an open team culture 4.6 Improvement is evidence-based and data-driven Decisions are made on evidence rather than on beliefs and perceptions KNOWLEDGE OF ACTIONS evidence-based practice methods and tools the requirement for a broad range of metrics to understand system performance and reliability measurement strategies for system improvement types of data, sampling methodologies, data collection and management the reliability, validity and limitations of metrics for measurement data analysis, interpretation and presentation to communicate results use evidence and industry benchmarks to set organisational performance standards and take decisions to get the best value for health care resources at population and individual levels use valid and reliable measures to evaluate aspects of service delivery, drive improvement and inform change and sustainability ensure services use evidence-based practice receive and act on information from multiple sources to drive organisational quality and safety improvement measure and act on patient/consumer experience of care and monitor clinical outcomes 4.7 Quality improvement knowledge and skills Apply appropriate tools and methods to improve the quality of care KNOWLEDGE OF ACTIONS the history and current context of health care improvement the concepts of harm, waste and variation in health care improvement methodologies and use an effective set of measures to monitor quality performance of services and foster openness and transparency with the results ensure resources are appropriately allocated to achieve quality and patient safety goals ensure patient participation in quality improvement