video’s or audio tours in with captioning or sign language, wheelchairs etc. are available 8. There is adequate lighting and no glare for NO deaf persons and persons with low vision 9. Adequate support is available for persons NO from different cultures, learning disabilities, those not formally educated, in all the above provisions EVALUATION OF SERVICE No Question Answer Remarks/recommendations Yes No 1. Disability sensitization sessions are part of the staff NO induction program. 2. Staff are trained to assist persons with disabilities, NO including persons with learning disabilities 3. Staff are trained in basic Indian sign language NO 4. Staff are aware of the accessible facilities that NO are available and know how to operate them 5 All accessibility equipment is checked regularly NO and maintained well. 6 There is a procedure for a client with disabilities NO to lodge a complaint or make suggestions 7. Guide dogs are allowed in the premises YES 8. Trained live assistance is available in premises for NO all disability constituencies where it may be required 9. There is a plan to improve accessibility over a set NO timeframe
video’s or audio tours in with captioning or sign language, wheelchairs etc. are available 8. There is adequate lighting and no glare for deaf persons and persons with low vision NO 9. Adequate support is available for persons from different cultures, learning disabilities, those not formally educated, in all the above provisions NO EVALUATION OF SERVICE No Question Answer Remarks/recommendations Yes No 1. Disability sensitization sessions are part of the staff induction program. NO 2. Staff are trained to assist persons with disabilities, including persons with learning disabilities NO 3. Staff are trained in basic Indian sign language NO 4. Staff are aware of the accessible facilities that are available and know how to operate them NO 5 All accessibility equipment is checked regularly and maintained well. NO 6 There is a procedure for a client with disabilities to lodge a complaint or make suggestions NO 7. Guide dogs are allowed in the premises YES 8. Trained live assistance is available in premises for all disability constituencies where it may be required NO 9. There is a plan to improve accessibility over a set timeframe NO