Information 2 The SMA identifies and 3 The SMA collaborates and Architecture demonstrates consideration of identifies existing intrastate data existing agency data management and standardization management and of data solutions. standardization solutions. The SMA identifies existing The SMA identifies existing intrastate duplicative system and duplicative information technical components. components within the agency. Technical 1 Very little collaboration occurs 2 The SMA collaborates with within Architecture with other agencies and its agency to identify message, entities to leverage or reuse technical components, and messages and technical technology solutions with high solutions. applicability for reuse. The SMA The SMA has not adopted a identifies existing duplicative SOA from public, commercial system components within the modules or cloud agency. The SMA has adopted technologies. The SMA has no SOA. The SMA identifies the type system transition or of system plan, and development, retirement plans. enhancement and implementation. Business Results Condition Business 1 The SMA business processes 2 The SMA supports accurate and Architecture are predominantly manual. timely processing of health care The SMA does not and eligibility claims via communicate effectively with automated business processes the beneficiaries or providers. and account access management. Account access is manual. The SMA communicates more The SMA does not have effectively with the providers, Service Level Agreements beneficiaries, and the public. (SLAs) or Key Performance Indicators (KPIs) for business operations. Information 2 The SMA establishes SLAs and 3 The SMA uses information and Architecture some KPIs for collection and data standards for automating monitoring of data standards. messages in the highly automated processing of health care and eligibility claims. The SMA identifies information performance standards within state. Technical 2 The SMA establishes SLA and 3 The SMA uses automated services Architecture some KPI for collection and and messages in the highly monitoring of system automated processing of health performance. care and eligibility claims. The SMA adopts system
Information Architecture 2 The SMA identifies and demonstrates consideration of existing agency data management and standardization solutions. The SMA identifies existing duplicative information components within the agency. 3 The SMA collaborates and identifies existing intrastate data management and standardization of data solutions. The SMA identifies existing intrastate duplicative system and technical components. Technical Architecture 1 Very little collaboration occurs with other agencies and entities to leverage or reuse messages and technical solutions. The SMA has not adopted a SOA from public, commercial modules or cloud technologies. The SMA has no system transition or retirement plans. 2 The SMA collaborates with within its agency to identify message, technical components, and technology solutions with high applicability for reuse. The SMA identifies existing duplicative system components within the agency. The SMA has adopted SOA. The SMA identifies the type of system plan, and development, enhancement and implementation. Business Results Condition Business Architecture 1 The SMA business processes are predominantly manual. The SMA does not communicate effectively with the beneficiaries or providers. Account access is manual. The SMA does not have Service Level Agreements (SLAs) or Key Performance Indicators (KPIs) for business operations. 2 The SMA supports accurate and timely processing of health care and eligibility claims via automated business processes and account access management. The SMA communicates more effectively with the providers, beneficiaries, and the public. Information Architecture 2 The SMA establishes SLAs and some KPIs for collection and monitoring of data standards. 3 The SMA uses information and data standards for automating messages in the highly automated processing of health care and eligibility claims. The SMA identifies information performance standards within state. Technical Architecture 2 The SMA establishes SLA and some KPI for collection and monitoring of system performance. 3 The SMA uses automated services and messages in the highly automated processing of health care and eligibility claims. The SMA adopts system