The delivery of the street lighting service is carried out by Service Provider, it’s PFI Tay Valley Lighting through their Operating Sub-contractor, SSE Contracting. Service Standards All street lighting equipment is monitored and controlled using a computerised management system (CMS). This automatically reports any defects as well as controlling light output. Not withstanding the above the County Council aims to deal with faults promptly and within the following response times:: Normal faults - attend site within three business days and repair or report more extensive repair or supply cable fault. In these cases repairs may take an additional 10-25 days to correct. Where there is an electricity supply fault, which is the responsibility of , the repair of these faults may take an additional 10-15 days to correct. The County Council also completes the following operations to keep all street lights and illuminated signs fully operational and electrically safe: Planned maintenance cleaning and visual checks Every 48 months we carry out a visual, electrical, structural and mechanical testing/inspections to make sure that the lights are in safe working order as well as cleaning the lantern. Illuminated traffic bollards Bollards are cleaned three times each year. Lamp replacement Lamps are generally replaced en block, every two or four years, depending on the type of lamp. Policies and Supporting Information This is Hampshire County of highway maintenance related policies. Council’s list Each policy provides a statement of intent and links to the available supporting documentation. In addition the policies will identify any minimum service standards that apply and provide links to standard forms and guidance as appropriate. List of Policies Regulation – This policy describes how the Council deal with illegal activities on the Highway and for which Hampshire as the Highway Lighting Authority has a duty to control and manage. Regulation – This policy covers activities on the Highway that are allowed but require management and control. It will provide direction and guidance and links to standard forms.
The delivery of the street lighting service is carried out by it’s PFI Service Provider, Tay Valley Lighting through their Operating Sub-contractor, SSE Contracting. Service Standards All street lighting equipment is monitored and controlled using a computerised management system (CMS). This automatically reports any defects as well as controlling light output. Not withstanding the above the County Council aims to deal with faults promptly and within the following response times:: Normal faults - attend site within three business days and repair or report more extensive repair or supply cable fault. In these cases repairs may take an additional 10-25 days to correct. Where there is an electricity supply fault, which is the responsibility of , the repair of these faults may take an additional 10-15 days to correct. The County Council also completes the following operations to keep all street lights and illuminated signs fully operational and electrically safe: Planned maintenance cleaning and visual checks Every 48 months we carry out a visual, electrical, structural and mechanical testing/inspections to make sure that the lights are in safe working order as well as cleaning the lantern. Illuminated traffic bollards Bollards are cleaned three times each year. Lamp replacement Lamps are generally replaced en block, every two or four years, depending on the type of lamp. Policies and Supporting Information This is Hampshire County Council’s list of highway maintenance related policies. Each policy provides a statement of intent and links to the available supporting documentation. In addition the policies will identify any minimum service standards that apply and provide links to standard forms and guidance as appropriate. List of Policies Regulation – This policy describes how the Council deal with illegal activities on the Highway and for which Hampshire as the Highway Lighting Authority has a duty to control and manage. Regulation – This policy covers activities on the Highway that are allowed but require management and control. It will provide direction and guidance and links to standard forms.