client need. documented in the and 4 clients. reported in progress notes. Regional MCC programs. MCC Regional: All RN Acuity 3 and 4 RN Acuity 3 and 4 Number of RN Acuity Source: clients will have an clients will have received 3 and 4 clients with a Regional MCC updated RN an RN Assessment and current RN Assessment CAREWare and Site Assessment and Acuity Acuity within the past and Acuity documented Visit Chart Review. annually. 12 months and the within the past 12 Case manager service entered into months vs. total reported in CAREWare and number of RN Acuity 3 Regional MCC documented in the and 4 clients. programs. progress notes. MCC Regional: All RN Acuity 3 will RN Acuity 3 clients will Number of RN Acuity Source: have an RN contact have a documented RN 3 clients with a RN Regional MCC every 30 days. contact service entry contact service entry CAREWare. within the past 30 days. within the past 30 days vs. total number of RN Acuity 3 clients. MCC Regional: All RN Acuity 4 will RN Acuity 4 clients will Number of RN Acuity Source: have an RN contact have a documented RN 4 clients with a RN Regional MCC every 14 days. contact service entry contact service entry CAREWare. within the past 14 days. within the past 14 days vs. total number of RN Acuity 3 clients. Clients will be satisfied A majority of clients Number and percent of Source: CARE with the Ryan White responding to the client client responses to Assist Client Part B services they satisfaction survey will questions about their Satisfaction survey receive. indicate they are satisfaction with & statewide Part B satisfied with the specific services. Program Client services they have Satisfaction survey. received. Annual written survey mailed to CARE Assist clients and annual written survey distributed to clients through the local case management programs. Case management Change in the percent Percent of a case Source: CAREWare services meet the of indicators for management site’s & CM Chart Review. program’s case standards criteria being activities that meet management standards met by local case standards requirements.
client need. documented in the progress notes. and 4 clients. reported in Regional MCC programs. MCC Regional: All RN Acuity 3 and 4 clients will have an updated RN Assessment and Acuity annually. RN Acuity 3 and 4 clients will have received an RN Assessment and Acuity within the past 12 months and the service entered into CAREWare and documented in the progress notes. Number of RN Acuity 3 and 4 clients with a current RN Assessment and Acuity documented within the past 12 months vs. total number of RN Acuity 3 and 4 clients. Source: Regional MCC CAREWare and Site Visit Chart Review. Case manager reported in Regional MCC programs. MCC Regional: All RN Acuity 3 will have an RN contact every 30 days. RN Acuity 3 clients will have a documented RN contact service entry within the past 30 days. Number of RN Acuity 3 clients with a RN contact service entry within the past 30 days vs. total number of RN Acuity 3 clients. Source: Regional MCC CAREWare. MCC Regional: All RN Acuity 4 will have an RN contact every 14 days. RN Acuity 4 clients will have a documented RN contact service entry within the past 14 days. Number of RN Acuity 4 clients with a RN contact service entry within the past 14 days vs. total number of RN Acuity 3 clients. Source: Regional MCC CAREWare. Clients will be satisfied with the Ryan White Part B services they receive. A majority of clients responding to the client satisfaction survey will indicate they are satisfied with the services they have received. Number and percent of client responses to questions about their satisfaction with specific services. Source: CARE Assist Client Satisfaction survey & statewide Part B Program Client Satisfaction survey. Annual written survey mailed to CARE Assist clients and annual written survey distributed to clients through the local case management programs. Case management services meet the program’s case management standards Change in the percent of indicators for standards criteria being met by local case Percent of a case management site’s activities that meet standards requirements. Source: CAREWare & CM Chart Review.