quality and safety committees As members of quality and safety committees, patient and family advisors will need additional information and training to help them perform effectively in their Guide Resources role. Depending on the committee and tasks, this may include training on quality Tool 10: Sample improvement methodology, quality data, problem-solving methodology, and Confidentiality Statement privacy and confidentiality. provides a sample Quality improvement methodology confidentiality agreement for advisors. To better understand the quality improvement process, it is helpful for advisors to become familiar with the hospital’s specific model for improvement. This will help advisors develop a more complete understanding of how changes are planned, implemented, evaluated, and disseminated. Helpful Link Exploring quality data For information about quality Quality and safety committees frequently work with quality and safety data, improvement methods that including data from patient and family experience of care surveys. Patient and hospitals can share with family advisors will benefit from a basic understanding of how to interpret and advisors, see the Institute for apply quality data to generate solutions or improvement processes. Healthcare Improvement’s Staff liaisons may wish to provide advisors with the following: materials. Available at: An orientation to survey instruments that are used to collect quality data A high-level overview of implementation methodology Training to strengthen numerical literacy (i.e., help them interpret numbers and statistics) Problem solving methodology A common activity for safety committees is examining specific errors that occur in the hospital and identifying changes that can prevent the error from being repeated. Many hospitals use a process called root-cause analysis to illuminate the Helpful Link events and decisions that led to the error. Patient and family advisors who serve on Using Patient Feedback: A a safety committee may need information and training on the specific process your Practical Guide to Improving hospital uses to investigate safety events and errors. It also may be helpful to Patient Experience is a review several case studies with advisors to walk them through the analysis resource developed by the process. Picker Institute to help people understand how to use information from patient experience of care surveys. Available at: Preparing advisors to participate on
Helpful Link For information about quality improvement methods that hospitals can share with advisors, see the Institute for Healthcare Improvement’s materials. Available at: Helpful Link Using Patient Feedback: A Practical Guide to Improving Patient Experience is a resource developed by the Picker Institute to help people understand how to use information from patient experience of care surveys. Available at: Preparing advisors to participate on quality and safety committees As members of quality and safety committees, patient and family advisors will need additional information and training to help them perform effectively in their role. Depending on the committee and tasks, this may include training on quality improvement methodology, quality data, problem-solving methodology, and privacy and confidentiality. Quality improvement methodology To better understand the quality improvement process, it is helpful for advisors to become familiar with the hospital’s specific model for improvement. This will help advisors develop a more complete understanding of how changes are planned, implemented, evaluated, and disseminated. Exploring quality data Quality and safety committees frequently work with quality and safety data, including data from patient and family experience of care surveys. Patient and family advisors will benefit from a basic understanding of how to interpret and apply quality data to generate solutions or improvement processes. Staff liaisons may wish to provide advisors with the following: An orientation to survey instruments that are used to collect quality data A high-level overview of implementation methodology Training to strengthen numerical literacy (i.e., help them interpret numbers and statistics) Problem solving methodology A common activity for safety committees is examining specific errors that occur in the hospital and identifying changes that can prevent the error from being repeated. Many hospitals use a process called root-cause analysis to illuminate the events and decisions that led to the error. Patient and family advisors who serve on a safety committee may need information and training on the specific process your hospital uses to investigate safety events and errors. It also may be helpful to review several case studies with advisors to walk them through the analysis process. Guide Resources Tool 10: Sample Confidentiality Statement provides a sample confidentiality agreement for advisors.