For participants on pilot SDG&E’s pilot rate 3 will test a proof of concept with regard rate 3, assess customer to customer interaction with advanced technologies. interest, acceptance and Customers must have or purchase a smart programmable understanding of the thermostat that is installed and operating at the onset of the hourly rate; identify pilot. Although there are many enabling technology options, what strategies SDG&E will be offering all pilot rate 3 customers rebates for the purchase of a new smart thermostat, installation or customers use to respond to hourly replacement of existing pool pump and motor or upgrade of prices; identify what electric vehicle charging equipment. strategies customers use to respond to an Surveys of pilot rate 3 customers will presumably be used to credit; and conduct this assessment. assess the effectiveness of enabling technologies in conjunction with an hourly rate. The impact of education Surveys will be used to assess usefulness and preferences for and outreach (E&O) each of the primary types of E&O materials. Responses will materials that are be compared across rate options, customer segments and tailored to various customer personas to determine whether different treatment customer segments groups, customer segments or customer personas find some (including seniors, materials more or less useful than others. Answers to survey questions pertaining to customer awareness, understanding, renters, and non-English speaking customers) and and satisfaction, and other metrics will also be compared to certain cognitive across rate options, customer segments and customer profiles/customer personas to determine whether there are significant personas on customer differences in these metrics. understanding, acceptance, and engagement while on a TOU rate. Ensuring education and outreach (E&O) material is appropriately tailored to a variety of different customers to ensure the success of the TOU pilots
For participants on pilot rate 3, assess customer interest, acceptance and understanding of the hourly rate; identify what strategies customers use to respond to hourly prices; identify what strategies customers use to respond to an credit; and assess the effectiveness of enabling technologies in conjunction with an hourly rate. SDG&E’s pilot rate 3 will test a proof of concept with regard to customer interaction with advanced technologies. Customers must have or purchase a smart programmable thermostat that is installed and operating at the onset of the pilot. Although there are many enabling technology options, SDG&E will be offering all pilot rate 3 customers rebates for the purchase of a new smart thermostat, installation or replacement of existing pool pump and motor or upgrade of electric vehicle charging equipment. Surveys of pilot rate 3 customers will presumably be used to conduct this assessment. The impact of education and outreach (E&O) materials that are tailored to various customer segments (including seniors, renters, and non-English speaking customers) and to certain cognitive profiles/customer personas on customer understanding, acceptance, and engagement while on a TOU rate. Surveys will be used to assess usefulness and preferences for each of the primary types of E&O materials. Responses will be compared across rate options, customer segments and customer personas to determine whether different treatment groups, customer segments or customer personas find some materials more or less useful than others. Answers to survey questions pertaining to customer awareness, understanding, and satisfaction, and other metrics will also be compared across rate options, customer segments and customer personas to determine whether there are significant differences in these metrics. Ensuring education and outreach (E&O) material is appropriately tailored to a variety of different customers to ensure the success of the TOU pilots