stakeholders department’s damage to damage to DET’s negative publicity with little to no reputation; minor DET’s reputation reputation at a or damage to publicity, able to negative local at a state-wide national or state DET’s reputation be resolved by publicity or level resulting in level resulting in at a global, routine dissatisfaction internal inquiry, ministerial national or state management with DET by local potential for inquiry, level; resulting in processes stakeholder serious questions government/ without impact to groups in parliament or involvement, ministerial DET’s reputation disruption to possible review censure, senior some core of the staff services or loss administration of resignations/ of public government, removals, confidence in disruption to parliamentary DET major DET inquiry or services or loss significant of public damage to confidence in public confidence DET in DET Organisational Lack of suitable Difficulty Inability to attract Low retention Sudden or Environment candidates to fill recruiting in and retain key rates of key staff unexpected loss key roles and/or critical or key staff in identified and or long term of a number of isolated departmental high demand decline in staff key personnel incidents of positions within a roles or confidence/ and/or ongoing short term reasonable challenging morale lack of staff decline in timeframe and/or locations and/or confidence/ individual staff some short term frequent decline morale across confidence/ decline in staff in staff the organisation morale confidence/ confidence/ morale morale Business Minor business Localised Moderate Significant Extreme Continuity disruption or business business business business security threat disruption or disruption or disruption or disruption or that causes no security incident. security incident security incident security incident material Minimal impact resulting in resulting in resulting in disruption to to stakeholders. disruption to prolonged indeterminate DET services. Readily some of DET’s disruption to prolonged No impact on contained and critical services. critical services suspension of stakeholders. absorbed Some across DET. critical services. Incident through local unit inconvenience to Considerable Debilitating absorbed by management stakeholders. impacts to impact on routine intervention in Cross stakeholders. stakeholders. management contingency management Substantial Immediate senior mode intervention is senior executive executive and/or required and intervention is ministerial effort in required and intervention contingency effort in required mode contingency mode
stakeholders with little to no publicity, able to be resolved by routine management processes without impact to DET’s reputation department’s reputation; minor negative local publicity or dissatisfaction with DET by local stakeholder groups damage to DET’s reputation at a state-wide level resulting in internal inquiry, potential for serious questions in parliament or disruption to some core services or loss of public confidence in DET damage to DET’s reputation at a national or state level resulting in ministerial inquiry, involvement, possible review of the administration of government, disruption to major DET services or loss of public confidence in DET negative publicity or damage to DET’s reputation at a global, national or state level; resulting in government/ ministerial censure, senior staff resignations/ removals, parliamentary inquiry or significant damage to public confidence in DET Organisational Environment Lack of suitable candidates to fill key roles and/or isolated incidents of short term decline in individual staff confidence/ morale Difficulty recruiting in critical or key departmental positions within a reasonable timeframe and/or some short term decline in staff confidence/ morale Inability to attract and retain key staff in identified high demand roles or challenging locations and/or frequent decline in staff confidence/ morale Low retention rates of key staff and or long term decline in staff confidence/ morale Sudden or unexpected loss of a number of key personnel and/or ongoing lack of staff confidence/ morale across the organisation Business Continuity Minor business disruption or security threat that causes no material disruption to DET services. No impact on stakeholders. Incident absorbed by routine management Localised business disruption or security incident. Minimal impact to stakeholders. Readily contained and absorbed through local unit management intervention in contingency mode Moderate business disruption or security incident resulting in disruption to some of DET’s critical services. Some inconvenience to stakeholders. Cross management intervention is required and effort in contingency mode Significant business disruption or security incident resulting in prolonged disruption to critical services across DET. Considerable impacts to stakeholders. Substantial senior executive intervention is required and effort in contingency mode Extreme business disruption or security incident resulting in indeterminate prolonged suspension of critical services. Debilitating impact on stakeholders. Immediate senior executive and/or ministerial intervention required