The spectrum of Advice Accessing Independent Financial Advice Relating to Care and Support – This aims to describe where services/volunteers fit in the spectrum of Adult Carer advice, what advice they are expected to provide and what training and support they require in order to meet those expectations this does not replace but complements organisations’ – internal arrangements. There will be some movement between tiers and services can self-select the support that is on offer. Spectrum of Advice Accessing Independent Financial Advice Relating to Required from own organisation and others – Care and Support Tier 1 Accessing Independent Financial Advice Relating to Care and Support – Advice given ‘Alerter’ Tier Expected knowledge Expected role to: Training Information Support Tier one: Direct/show someone how to Information Now Websites-NCC Attendance at An awareness of how to direct – Customer Service access information on the NCC training on using the Support someone to accessing trusted Centres website website Directory; My Care briefing/meetings independent financial advice Library staff Basic Safeguarding Newcastle; ASC Network Partner information on NCC ASC website someone how to Groups ASC Network Partner Information Now. meeting and other trusted websites access appropriate and most up Community Champions Meetings The Financial to date sources of trusted where to find appropriate and and Volunteers Conduct Authority information on accessing most up to date sources of General CVS The Financial independent financial advice information on accessing trusted information and advice Services Register Signpost person to Information independent financial advice agencies The Society of Later Now. awareness of which Elders Council Life Advisers Signpost the person to organisations to signpost someone Health front line staff (SOLLA) CH&SCD – to receive more information on Care Workers NCVS website Contact CH&SCD or a CVS accessing trusted independent Clubs Other organisation’s organisation on behalf of the financial advice Housing Assoc information websites client if appropriate to role. awareness of how to access Police /newsletters Report Safeguarding concerns information and self-help materials Fire Service in line with organisations policy Know the CH&SCD contact details CAB - Pension wise Basic Safeguarding understanding NCC CH&SCD NCC Business Finance Social Care Assessment Officers Social workers inc hospital Advocacy Service - Your Voice Counts NCVS CAB Age UK Chain Reaction
The spectrum of Advice – Accessing Independent Financial Advice Relating to Care and Support This aims to describe where services/volunteers fit in the spectrum of Adult Carer advice, what advice they are expected to provide and what training and support they require in order to meet those expectations – this does not replace but complements organisations’ internal arrangements. There will be some movement between tiers and services can self-select the support that is on offer. Spectrum of Advice – Accessing Independent Financial Advice Relating to Care and Support Tier 1 – Accessing Independent Financial Advice Relating to Care and Support ‘Alerter’ Advice given Required from own organisation and others Tier Expected knowledge Expected role to: Training Information Support Tier one: Customer Service Centres Library staff Groups Community Champions and Volunteers General CVS information and advice agencies Elders Council Health – front line staff Care Workers Clubs Housing Assoc Police Fire Service CAB - Pension wise NCC CH&SCD NCC Business Finance Social Care Assessment Officers Social workers inc hospital Advocacy Service - Your Voice Counts NCVS CAB Age UK Chain Reaction An awareness of how to direct someone to accessing trusted independent financial advice information on NCC ASC website and other trusted websites where to find appropriate and most up to date sources of information on accessing trusted independent financial advice awareness of which organisations to signpost someone to receive more information on accessing trusted independent financial advice awareness of how to access information and self-help materials Know the CH&SCD contact details Basic Safeguarding understanding Direct/show someone how to access information on the NCC website someone how to access appropriate and most up to date sources of trusted information on accessing independent financial advice Signpost person to Information Now. Signpost the person to CH&SCD Contact CH&SCD or a CVS organisation on behalf of the client if appropriate to role. Report Safeguarding concerns in line with organisations policy Information Now – training on using the website Basic Safeguarding ASC Network Partner Meetings Websites-NCC Support Directory; My Care Newcastle; Information Now. The Financial Conduct Authority The Financial Services Register The Society of Later Life Advisers (SOLLA) NCVS website Other organisation’s information websites /newsletters Attendance at briefing/meetings ASC Network Partner meeting