5.7 Are public telephones provided in Visual, Refer to specification the nominated quantities and at specified locations? 5.8 Is it evident that the public Visual, Test telephones are in working order and the kiosks clean & tidy? 5.9 Are public toilets provided in Visual, Refer to specification accordance with specification (hand drying facilities, taps, flushing)? 5.10 Are public toilets cleaned in Visual, Refer to specification accordance with specification? 5.11 Are all consumables (i.e. towels, Visual paper towels, soap, toilet paper) available in all the facilities? 5.12 Is there a cleaning check system Visual, cleaning records in place, was this seen? 5.13 Is there evidence of Visual, Check cleaning ladies toilet? records 5.14 Is there evidence of Visual, Check cleaning gents toilets? records 5,15 Is there evidence of Visual, Check cleaning disabled toilet? records 5.16 Is there evidence of Visual, Check cleaning baby changing records rooms? 5.17 Are all shop facilities within their Visual boundaries? 5.18 Are all available vending Visual machines working correctly or signed appropriately? TOTAL SCORE OUT OF 36 6. LOST PROPERTY No. Question Evidence (visual unless Score indicated otherwise) Identified 6.1 Is it evident that customers do Visual not queue for more than five minutes for lost property service? 6.2 Are all lost property enquiries Speak with staff researched? 6.3 Are auditable records with staff maintained for items of lost property? 6.4 Is the area in good condition Visual and well maintained? 6.5 Is the lost property service Check compliance requirements provided in compliance with the ATOC code of practice, the Station Access Agreements and the National Conditions of Carriage? 6.6 Are staff aware of the interface Question staff between Network Rail and the TOCs lost property systems?
5.7 Are public telephones provided in the nominated quantities and at specified locations? Visual, Refer to specification 5.8 Is it evident that the public telephones are in working order and the kiosks clean & tidy? Visual, Test 5.9 Are public toilets provided in accordance with specification (hand drying facilities, taps, flushing)? Visual, Refer to specification 5.10 Are public toilets cleaned in accordance with specification? Visual, Refer to specification 5.11 Are all consumables (i.e. towels, paper towels, soap, toilet paper) available in all the facilities? Visual 5.12 Is there a cleaning check system in place, was this seen? Visual, cleaning records 5.13 Is there evidence of ladies toilet? Visual, Check cleaning records 5.14 Is there evidence of gents toilets? Visual, Check cleaning records 5,15 Is there evidence of disabled toilet? Visual, Check cleaning records 5.16 Is there evidence of baby changing rooms? Visual, Check cleaning records 5.17 Are all shop facilities within their boundaries? Visual 5.18 Are all available vending machines working correctly or signed appropriately? Visual TOTAL SCORE OUT OF 36 6. LOST PROPERTY No. Question Evidence (visual unless indicated otherwise) Score Identified 6.1 Is it evident that customers do not queue for more than five minutes for lost property service? Visual 6.2 Are all lost property enquiries researched? Speak with staff 6.3 Are auditable records maintained for items of lost property? with staff 6.4 Is the area in good condition and well maintained? Visual 6.5 Is the lost property service provided in compliance with the ATOC code of practice, the Station Access Agreements and the National Conditions of Carriage? Check compliance requirements 6.6 Are staff aware of the interface between Network Rail and the TOCs lost property systems? Question staff