Will the Commonwealth be open to allow review/examine the UCBS system documentation and code for major components of UCBS, especially the code in Basic Assembler Language (BAL), for Design/Code vendors to submit a high quality and 45 Appendix L No Examination realistic proposal in response to this RFP? (we are willing to sign the necessary confidentiality agreement). Can the Commonwealth please let us know if this is permissible and if so who will coordinate this activity? What is the expectation from the selected O&M vendor with respect to the IVR system? Specifically, is the vendor The selected vendor is not expected to do programming to expected to support the IVR make changes to its user interface. The selected PA Teleclaims 46 Appendix L interface, change options etc.? vendor will be expected to System How frequently these changes change the IMS transactions have occurred in the past and that are part of the IVR who made these changes i.e. the backend interface. O&M vendor or the vendor who supports the IVR hardware/firmware? See response to question Who is the incumbent vendor for #2. 47 RFP N/A these services? The Commonwealth Will they definitely be replaced? will determine upon award of RFP. The current contract ends What is the motivation for this RFP? June 30, 2016. The Is the state unsatisfied with the Commonwealth is required 48 RFP N/A incumbent vendor, and if so, what to procure services have been the areas in which the consistent with the vendor has fallen short? procurement code. What is the size and composition Please reference Addendum (roles performed) of the incumbent 2 posted to eMarketplace on 49 RFP N/A team that is supporting these Thursday, March 24, 2016. systems? What is the team Appendix R, Current Skills structure? and Roles has been added.
45 Appendix L Design/Code Examination Will the Commonwealth be open to allow review/examine the UCBS system documentation and code for major components of UCBS, especially the code in Basic Assembler Language (BAL), for vendors to submit a high quality and realistic proposal in response to this RFP? (we are willing to sign the necessary confidentiality agreement). Can the Commonwealth please let us know if this is permissible and if so who will coordinate this activity? No 46 Appendix L PA Teleclaims System What is the expectation from the selected O&M vendor with respect to the IVR system? Specifically, is the vendor expected to do programming to make changes to its user interface, change options etc.? How frequently these changes have occurred in the past and who made these changes i.e. the O&M vendor or the vendor who supports the IVR hardware/firmware? The selected vendor is not expected to support the IVR interface. The selected vendor will be expected to change the IMS transactions that are part of the IVR backend interface. 47 RFP N/A Who is the incumbent vendor for these services? Will they definitely be replaced? See response to question #2. The Commonwealth will determine upon award of RFP. 48 RFP N/A What is the motivation for this RFP? Is the state unsatisfied with the incumbent vendor, and if so, what have been the areas in which the vendor has fallen short? The current contract ends June 30, 2016. The Commonwealth is required to procure services consistent with the procurement code. 49 RFP N/A What is the size and composition (roles performed) of the incumbent team that is supporting these systems? What is the team structure? Please reference Addendum 2 posted to eMarketplace on Thursday, March 24, 2016. Appendix R, Current Skills and Roles has been added.