6. Ensuring that gambling is conducted in a fair and open way 6.1. BTO raffles will be conducted in accordance with a strict set of raffle rules, which will be approved by BTO. These rules will be permanently available to all prospective and actual raffle customers from BTO and will be provided in writing, upon request. 6.2. A player’s guide to the raffle will also be made available to customers via a number of different means, inclusive of but not limited to: (a) the relevant website for the raffle (b) raffle tickets 6.3. BTO will notify its customers of changes to the terms and conditions that is, the raffle rules – associated with any raffle before they come into effect. 6.6. Where applicable BTO and its contractors will only use gambling software that incorporates a Random Number Generator (RNG) that has been proven to be random by an approved relevant person or organization in accordance with Gambling Commission guidelines. 6.7. BTO will ensure that any manual draws are witnessed by at least one nominated representative, other than the person manually selecting the winning tickets. 6.8. Any possible disputes over winnings will be investigated by BTO starting from the premise that customer is always The reputation of BTO will always be a significant factor ‘the when making decisions under such circumstances. 6.9. The winning numbers associated with BTO raffle draws will be published on the relevant website. 6.10. Winning numbers will also be available by contacting BTO Fundraising. 6.11. Winning numbers will also be posted out to winners (if specifically requested) for individual raffle draws. 6.12. Prize cheques will, where applicable, be posted out to winners as soon as is reasonably practical, in order to ensure that winners do not actually have to claim their prize in person. 7. Access to premises 7.1. BTO will ensure that all employees and any contractors or agents associated with BTO raffle business are made aware that: (a) they must co-operate with the Gambling Commission’s enforcement officers in the proper performance of their compliance functions. (b) the Gambling Commission’s enforcement officers have rights of entry to premises, as contained in Part 15 of the Gambling Act 2005.
6. Ensuring that gambling is conducted in a fair and open way 6.1. BTO raffles will be conducted in accordance with a strict set of raffle rules, which will be approved by BTO. These rules will be permanently available to all prospective and actual raffle customers from BTO and will be provided in writing, upon request. 6.2. A player’s guide to the raffle will also be made available to customers via a number of different means, inclusive of but not limited to: (a) the relevant website for the raffle (b) raffle tickets 6.3. BTO will notify its customers of changes to the terms and conditions – that is, the raffle rules associated with any raffle before they come into effect. 6.6. Where applicable BTO and its contractors will only use gambling software that incorporates a Random Number Generator (RNG) that has been proven to be random by an approved relevant person or organization in accordance with Gambling Commission guidelines. 6.7. BTO will ensure that any manual draws are witnessed by at least one nominated representative, other than the person manually selecting the winning tickets. 6.8. Any possible disputes over winnings will be investigated by BTO starting from the premise that ‘the customer is always The reputation of BTO will always be a significant factor when making decisions under such circumstances. 6.9. The winning numbers associated with BTO raffle draws will be published on the relevant website. 6.10. Winning numbers will also be available by contacting BTO Fundraising. 6.11. Winning numbers will also be posted out to winners (if specifically requested) for individual raffle draws. 6.12. Prize cheques will, where applicable, be posted out to winners as soon as is reasonably practical, in order to ensure that winners do not actually have to claim their prize in person. 7. Access to premises 7.1. BTO will ensure that all employees and any contractors or agents associated with BTO raffle business are made aware that: (a) they must co-operate with the Gambling Commission’s enforcement officers in the proper performance of their compliance functions. (b) the Gambling Commission’s enforcement officers have rights of entry to premises, as contained in Part 15 of the Gambling Act 2005.