Additional vCPU for Virtual Server Storage Tier 1 SAN per GB – Additional vCPU for Virtual SQL Server Storage Tier 2 SAN per GB – ADFS Services Virtual Server Operational Support Backup Capacity 30 Day Retention (Disk) Backup Capacity Archive Retention Service Levels (Tape) Datacenter Smart Hand Support Availability Service Level Objective: Microsoft SQL DataBase Hosting & Target 99% uptime. Support Shared Infrastructure Microsoft SQL DB Deployment on Service Activation Service Level Shared Infrastructure with AlwaysOn Objective: Configuration Standard Service Deployment is 1 2 – Microsoft SQL DB Deployment per upon acceptance of the Solution Database on Shared Infrastructure Proposal. Microsoft SQL DB Server Build per Server Response Time Service Level Objective: Network Connectivity per Port Urgent Critical Production – Physical Server Operational Support Application is down or Service Proxy Services Infrastructure and unavailable Immediate. – Support (per Application / per High Connectivity issues or – Environment) Performance issues 1 business day. – SAN Connectivity per Port Medium Request for service or – SiteMinder Services (per Application / Request for deployment 2 to 5 – per Environment) business days. SSL Certificate Low Questions or Informational – Standard Implementation Services per request 6 to 10 business days. – Physical Server Standard Implementation Services per Virtual Server Additional Information Standard Production SSL Certificate Standard Virtual Dedicated Enterprise Data Center reference SQL Server documents which provides more in-depth Standard Virtual Windows 2012 R2 details of this service are available at Server Storage Tier 0 SAN per GB –
Additional vCPU for Virtual Server Additional vCPU for Virtual SQL Server ADFS Services Backup Capacity 30 Day Retention (Disk) Backup Capacity Archive Retention (Tape) Datacenter Smart Hand Support Microsoft SQL DataBase Hosting & Support Shared Infrastructure Microsoft SQL DB Deployment on Shared Infrastructure with AlwaysOn Configuration Microsoft SQL DB Deployment per Database on Shared Infrastructure Microsoft SQL DB Server Build per Server Network Connectivity per Port Physical Server Operational Support Proxy Services Infrastructure and Support (per Application / per Environment) SAN Connectivity per Port SiteMinder Services (per Application / per Environment) SSL Certificate Standard Implementation Services per Physical Server Standard Implementation Services per Virtual Server Standard Production SSL Certificate Standard Virtual Dedicated SQL Server Standard Virtual Windows 2012 R2 Server Storage – Tier 0 SAN per GB Storage – Tier 1 SAN per GB Storage – Tier 2 SAN per GB Virtual Server Operational Support Service Levels Availability Service Level Objective: Target 99% uptime. Service Activation Service Level Objective: Standard Service Deployment is 1 – 2 upon acceptance of the Solution Proposal. Response Time Service Level Objective: Urgent – Critical Production Application is down or Service unavailable – Immediate. High – Connectivity issues or Performance issues – 1 business day. Medium – Request for service or Request for deployment – 2 to 5 business days. Low – Questions or Informational request – 6 to 10 business days. Additional Information Enterprise Data Center reference documents which provides more in-depth details of this service are available at