About Healthwatch legal obligation to listen to what Local Healthwatches exist to make health Heathwatch England says. and care services work for the people who use them. “Once again I congratulate Everything we say and do is informed by ‘Healthwatch’ for its our connections to local people. Our sole continued efforts in helping focus is on understanding the needs, to improve the health and experiences and concerns of people of all wellbeing of Sandwell ages who use services and to speak out residents. The report on their behalf. highlights the many activities We are uniquely placed as a national you undertook in response to network, with a local Healthwatch in the needs and concerns of every local authority area in England. residents and stakeholders Our role is to ensure that local decision and the resulting outcomes. It makers and health and care services put is good to see the links with the experiences of people at the heart of Sandwell’s Vision 2030 their work. especially number 5... We believe that asking people more “Sandwell is a place where about their experiences can identify we live healthy lives and live issues that, if addressed, will make longer and where those of us services better. who are vulnerable feel respected and cared for.” May I also say thank you to all Healthwatch Sandwell is an independent the volunteers. organisation funded by Central Government via Sandwell Metropolitan Keep up the well valued Borough Council. There are one hundred work.” and fifty two local Healthwatches in the country. Cllr Ann Shackleton, Cabinet member As well as local Healthwatches, for Adult Social Care, Sandwell MBC Healthwatch England works at the national level. They take the experiences When Healthwatch England is made of local Healthwatches and use them to aware of failing services, it reports them influence national policy. The to key national organisations, including organisations who plan, run and regulate the Care Quality Commission, of which it health and social care services have a
About Healthwatch Local Healthwatches exist to make health and care services work for the people who use them. Everything we say and do is informed by our connections to local people. Our sole focus is on understanding the needs, experiences and concerns of people of all ages who use services and to speak out on their behalf. We are uniquely placed as a national network, with a local Healthwatch in every local authority area in England. Our role is to ensure that local decision makers and health and care services put the experiences of people at the heart of their work. We believe that asking people more about their experiences can identify issues that, if addressed, will make services better. Healthwatch Sandwell is an independent organisation funded by Central Government via Sandwell Metropolitan Borough Council. There are one hundred and fifty two local Healthwatches in the country. As well as local Healthwatches, Healthwatch England works at the national level. They take the experiences of local Healthwatches and use them to influence national policy. The organisations who plan, run and regulate health and social care services have a legal obligation to listen to what Heathwatch England says. “Once again I congratulate ‘Healthwatch’ for its continued efforts in helping to improve the health and wellbeing of Sandwell residents. The report highlights the many activities you undertook in response to the needs and concerns of residents and stakeholders and the resulting outcomes. It is good to see the links with Sandwell’s Vision 2030 especially number 5... “Sandwell is a place where we live healthy lives and live longer and where those of us who are vulnerable feel respected and cared for.” May I also say thank you to all the volunteers. Keep up the well valued work.” Cllr Ann Shackleton, Cabinet member for Adult Social Care, Sandwell MBC When Healthwatch England is made aware of failing services, it reports them to key national organisations, including the Care Quality Commission, of which it