61% 80% Health Care Overall 78% 77% Personal Doctor 71% 77% Specialist 64% 72% Health Plan Overall Table 45: CAHPS® Results Comparison HealthChoice Children – Children Medicaid (General Population) 2014 HC Aggregate Getting Needed Care 88% 85% Getting Care Quickly 93% 90% How Well Doctor Communicates 95% 93% Customer Service 87% 88% Shared Decision-Making 63% 57% Health Promotion and Education 81% 75% Coordination of Care 79% 82% 87% 86% Health Care Overall 90% 89% Personal Doctor 74% 80% Specialist 83% 85% Health Plan Overall Table 46: CAHPS® Results Comparison Children with Chronic Conditions – Children Medicaid (CCC Population) 2014 HC Aggregate Getting Needed Care 87% 84% Getting Care Quickly 93% 92% How Well Doctor Communicates 94% 94% Customer Service 86% 86% Shared Decision-Making 63% 62% Health Promotion and Education 85% 80% Coordination of Care 81% 80% Access to Prescription Medication 88% 90% Access to Specialized Services 79% 78% Family Centered Care: Personal 91% 90% Doctor Who Knows Child Family Centered Care: Getting 93% 90% Needed Information Coordination of Care for Children 72% 75% with Chronic Conditions 84% 83% Health Care Overall 90% 87% Personal Doctor 68% 82% Specialist 80% 83% Health Plan Overall Regression Analysis and Key Drivers A regression analysis was performed by WB&A Market Research in order to understand why members rate their health care and health plan as they do. From the regression analysis, WB&A was able to identify key drivers that affect the ratings we receive based on the healthcare we
Health Care Overall 61% 80% Personal Doctor 78% 77% Specialist 71% 77% Health Plan Overall 64% 72% Table 45: CAHPS® Results Comparison – HealthChoice Children Children Medicaid (General Population) 2014 HC Aggregate Getting Needed Care 88% 85% Getting Care Quickly 93% 90% How Well Doctor Communicates 95% 93% Customer Service 87% 88% Shared Decision-Making 63% 57% Health Promotion and Education 81% 75% Coordination of Care 79% 82% Health Care Overall 87% 86% Personal Doctor 90% 89% Specialist 74% 80% Health Plan Overall 83% 85% Table 46: CAHPS® Results Comparison – Children with Chronic Conditions Children Medicaid (CCC Population) 2014 HC Aggregate Getting Needed Care 87% 84% Getting Care Quickly 93% 92% How Well Doctor Communicates 94% 94% Customer Service 86% 86% Shared Decision-Making 63% 62% Health Promotion and Education 85% 80% Coordination of Care 81% 80% Access to Prescription Medication 88% 90% Access to Specialized Services 79% 78% Family Centered Care: Personal Doctor Who Knows Child 91% 90% Family Centered Care: Getting Needed Information 93% 90% Coordination of Care for Children with Chronic Conditions 72% 75% Health Care Overall 84% 83% Personal Doctor 90% 87% Specialist 68% 82% Health Plan Overall 80% 83% Regression Analysis and Key Drivers A regression analysis was performed by WB&A Market Research in order to understand why members rate their health care and health plan as they do. From the regression analysis, WB&A was able to identify key drivers that affect the ratings we receive based on the healthcare we