WS3.012: Event Services Performance Reporting This deliverable will develop the platform to report on operational performance, KPIs and SLAs from all service providers. High level Timeline NOTE: see section 12.5 for schedule and dependencies. Deliverables Organisation Deliverable Generate and Distribute Reports Arc Unit and functional test User Acceptance Test Operations Training Documentation Provide format required for Jobs/SR reports received from Arc Meridian User Acceptance Test None All Event Service Providers None Gentrack Manage end to end test across MEL & Arc Hewlett Packard End to End partnership testing of the solution Joint Deliverables: Deploy to production environment Meridian, Arc, Event Service Providers and HP Primary Communication Channels Key Roles Organisation Role Name Organisation Role Name Arc Meridian Product Owner ICT Project Manager Business Owner Scrum Master Solution Architect HP Business Analyst Test Manager
WS3.012: Event Services Performance Reporting This deliverable will develop the platform to report on operational performance, KPIs and SLAs from all service providers. High level Timeline NOTE: see section 12.5 for schedule and dependencies. Deliverables Organisation Deliverable Arc Generate and Distribute Reports Unit and functional test User Acceptance Test Operations Training Documentation Meridian Provide format required for Jobs/SR reports received from Arc User Acceptance Test All Event Service Providers None Gentrack None Hewlett Packard Manage end to end test across MEL & Arc Joint Deliverables: Meridian, Arc, Event Service Providers and HP End to End partnership testing of the solution Deploy to production environment Primary Communication Channels Key Roles Organisation Role Name Organisation Role Name Arc Meridian Product Owner ICT Project Manager Business Owner Scrum Master Solution Architect HP Business Analyst Test Manager