and more disclosure • Facilitator Notes Displaying empathy leads to openness a critical position to get to if we are to identify as far as possible what’s going on for an individual and resolve or start to resolve the issue / s with them - but from an acknowledgement of their strengths and abilities. SLIDE 23: Much of the frontline training focuses on understanding the key elements of a good conversation Listening • Exploring • Reflecting • Focussing • Summarising • Facilitator Understanding the of effective communication. ‘principles’ Listen and express empathy Explore concerns and aspirations Expect natural defensiveness Support the persons sense of their abilities
and • more disclosure Facilitator Notes Displaying empathy leads to openness a critical position to get to if we are to identify as far as possible what’s going on for an individual and resolve or start to resolve the issue / s with them - but from an acknowledgement of their strengths and abilities. SLIDE 23: Much of the frontline training focuses on understanding the key elements of a good conversation • Listening • Exploring • Reflecting • Focussing • Summarising Facilitator Understanding the ‘principles’ of effective communication. Listen and express empathy Explore concerns and aspirations Expect natural defensiveness Support the persons sense of their abilities