A shared language The absence of a shared language amongst vanguard stakeholders was noted by a number of interviewees. Discussion in meetings and the vanguard documentation was described as jargon filled, and potentially inaccessible to people from care homes and the third sector in particular. Some felt this limited their ability to engage in discussion and participate in the development of the vanguard. The language that’s being used in some of the work planning, I think is extremely inaccessible. I don’t think people understand. […] It’s got a very clinical CCG kind of look to it. […] I just find it difficult when people jargon things up […] because it feels like it’s done and dusted, which it shouldn't be. [Third sector (1)] The vanguard programme was acknowledged to be in development, so expectations of progress were modest. However, for some, own lack of clarity as to the expected outcomes made communication about the vanguard difficult, within their own organisations. Information sharing Prompt and widespread diffusion of information about the vanguard was felt to be an important way of ensuring that care homes and others were engaged with the process. Information sharing was identified as a practical aspect of communication that could present a significant barrier. Many spoke of being unable to access electronic care records from other care settings. This created delays in obtaining information and duplication of effort for many healthcare professionals. I there needs to be better sharing of information. Around the access to our GP records. For people being able to look in, to know what I’ve done, or what I’ve said, so that there’s no duplication of information. [General practitioner (2)]
A shared language The absence of a shared language amongst vanguard stakeholders was noted by a number of interviewees. Discussion in meetings and the vanguard documentation was described as jargon filled, and potentially inaccessible to people from care homes and the third sector in particular. Some felt this limited their ability to engage in discussion and participate in the development of the vanguard. The language that’s being used in some of the work planning, I think is extremely inaccessible. I don’t think people understand. […] It’s got a very clinical CCG kind of look to it. […] I just find it difficult when people jargon things up […] because it feels like it’s done and dusted, which it shouldn't be. [Third sector (1)] The vanguard programme was acknowledged to be in development, so expectations of progress were modest. However, for some, own lack of clarity as to the expected outcomes made communication about the vanguard difficult, within their own organisations. Information sharing Prompt and widespread diffusion of information about the vanguard was felt to be an important way of ensuring that care homes and others were engaged with the process. Information sharing was identified as a practical aspect of communication that could present a significant barrier. Many spoke of being unable to access electronic care records from other care settings. This created delays in obtaining information and duplication of effort for many healthcare professionals. I there needs to be better sharing of information. Around the access to our GP records. For people being able to look in, to know what I’ve done, or what I’ve said, so that there’s no duplication of information. [General practitioner (2)]