Taxpayers’ Points (2018) Increase Increase by Increase by Increase Increase by Annual Survey to be MTA Baseline to be satisfaction with by 0%. 0%. 5%. by 7%. 10%. developed Taxpayers established in MTA’s quality of during first Services 2018. taxpayers services year of project Department and integrity of implementation MTA staff, disaggregated by gender Data from the Percent (2016) Independent MTA This is a Taxpayer 68 68 68 70 73 75 Agency proxy until Satisfaction (DAMAR) the baseline Survey conducted survey question from taxpayer by the MTA is on are survey is used as a taxpayers developed in Proxy satisfied with 2018. the services of the officials in MTA
Taxpayers’ satisfaction with MTA’s quality of taxpayers services and integrity of MTA staff, disaggregated by gender Data from the Taxpayer Satisfaction Survey conducted by the MTA is used as a Proxy Points Percent (2018) (2016) 68 Increase by 0%. 68 Increase by 0%. 68 Increase by 5%. 70 Increase by 7%. 73 Increase by 10%. 75 Annual Survey to be developed during first year of project implementation Independent Agency (DAMAR) survey question on are taxpayers satisfied with the services of the officials in MTA MTA Taxpayers Services Department MTA Baseline to be established in 2018. This is a proxy until the baseline from taxpayer survey is developed in 2018.