Conditions D4.3 and D4.4 require awarding bodies to establish, maintain, publish and comply with a written complaints procedure. To evidence compliance with these conditions you need to describe your procedure for dealing with complaints in an appropriate and timely manner. You should include: your complaints procedure is published. Your procedure and timescales for responding to, and dealing with, complaints. Your approach to reviewing your complaints procedure. You need to attach: A copy of your current complaints procedure. Please your response Supporting evidence Section 5: Appeals process (I1)
Conditions D4.3 and D4.4 require awarding bodies to establish, maintain, publish and comply with a written complaints procedure. To evidence compliance with these conditions you need to describe your procedure for dealing with complaints in an appropriate and timely manner. You should include: your complaints procedure is published. Your procedure and timescales for responding to, and dealing with, complaints. Your approach to reviewing your complaints procedure. You need to attach: A copy of your current complaints procedure. Please your response Supporting evidence Section 5: Appeals process (I1)