not practical, the caller should be tactfully transferred to another PCR or a supervisor. Do not, under any circumstances, place the caller on hold to take Important: the emergency call. 3. Call Referral Guidelines Introduction This topic contains guidance on referring telephone calls, including: policy when to use Veterans Assistance Inquiries (VAIs) VAIs for Congressional inquiries, and referrals for homeless Veterans. Initial content load September 2012 Change Date a. Policy for Follow the below steps when determining the appropriateness of referring a Referring telephone call: Telephone Calls
not practical, the caller should be tactfully transferred to another PCR or a supervisor. Important: Do not, under any circumstances, place the caller on hold to take the emergency call. 3. Call Referral Guidelines Introduction This topic contains guidance on referring telephone calls, including: policy when to use Veterans Assistance Inquiries (VAIs) VAIs for Congressional inquiries, and referrals for homeless Veterans. Change Date Initial content load September 2012 a. Policy for Referring Telephone Calls Follow the below steps when determining the appropriateness of referring a telephone call: