Preface to draft of Standard 1: Communication with patients Indicators in this Standard Indicators in this Standard relate to communication with patients. The new Indicators in this Standard build on Indicators in the 4th edition Standards. New Indicators New Description and explanation comments Indicator 1.4 C Accessing translated resources This was identified as a gap in the 4th edition Standards during the Initial Consultation Phase. 1.5 A ► Informing patients of out-of-pocket Criterion 1.2.4 in the 4th edition did not have and B ► provided within your practice, and Indicators. Indicators have been potential out-of-pocket costs relating to created in the 5th edition. referred services. Mapping of the 5th edition to the 4th edition Standards 5th edition 4th edition Criterion 5th edition Indicator Criterion and Indicator Our patients can access up to date information ►A. the practice. At a minimum, this information contains: our practice address and telephone numbers our consulting and details of arrangements for care outside normal opening hours our practice’s billing principles our list of practitioners our practice’s communication policy, including 1.1 Practice – 1.2.1 A. receiving and returning telephone calls and ► information electronic communication our practice’s policy for managing patient health information (or its principles and how full details can be obtained from the practice) the process for the follow up of results how to provide feedback or make a complaint to the practice information on the range of services we provide.
Preface to draft of Standard 1: Communication with patients Indicators in this Standard Indicators in this Standard relate to communication with patients. The new Indicators in this Standard build on Indicators in the 4th edition Standards. New Indicators New Indicator Description and explanation comments 1.4 C Accessing translated resources This was identified as a gap in the 4th edition Standards during the Initial Consultation Phase. 1.5 ► A and ► B Informing patients of out-of-pocket provided within your practice, and potential out-of-pocket costs relating to referred services. Criterion 1.2.4 in the 4th edition did not have Indicators. Indicators have been created in the 5th edition. Mapping of the 5th edition to the 4th edition Standards 5th edition Criterion 5th edition Indicator 4th edition Criterion and Indicator 1.1 – Practice information ►A. Our patients can access up to date information the practice. At a minimum, this information contains: our practice address and telephone numbers our consulting and details of arrangements for care outside normal opening hours our practice’s billing principles our list of practitioners our practice’s communication policy, including receiving and returning telephone calls and electronic communication our practice’s policy for managing patient health information (or its principles and how full details can be obtained from the practice) the process for the follow up of results how to provide feedback or make a complaint to the practice information on the range of services we provide. 1.2.1 ► A.