Note: In the Balance section, the Selected (Item) amount is less than the paid Amount and a Remaining amount is listed. Click on the Add New Row Plus (+) icon. At the Add New Row dialog, accept at the prompt verifying that you would like to add a new row. “1” Click on the OK button. Complete the new row fields as described below. Field Name Field Description Sel Ensure the Sel checkbox is checked. Pay Amt Enter the negative amount for the credit. Entry Type Select On “OA – Account.” Item ID After selecting the Entry Type, the system will automatically “OA” generate a new Item ID for the credit; for example, “On Account” “OA-49”. Reason Select a reason code. Generally, you will use the “OVRPY” (Overpayment). Click on the Save button. In the Balance section, verify that the Remaining amount = 0. Proceed to the next step. Step 4: Select the Posting Action on the Worksheet Action page “Batch Standard” Next, use the Worksheet Action page to set the Items for posting. Click on the Worksheet Action link. The Worksheet Action page displays. WARNING! Make sure to select Batch Standard for the Posting Action. Note: The Status changes from Not to “Do Post” “Batch Standard”. Click on the OK button. Click on the Save button. After the ARUpdate process picks up the payment, the account will be updated. customer’s Other options on the page include: Worksheet Action Description
Note: In the Balance section, the Selected (Item) amount is less than the paid Amount and a Remaining amount is listed. Click on the Add New Row Plus (+) icon. At the Add New Row dialog, accept “1” at the prompt verifying that you would like to add a new row. Click on the OK button. Complete the new row fields as described below. Field Name Field Description Sel Ensure the Sel checkbox is checked. Pay Amt Enter the negative amount for the credit. Entry Type Select “OA – On Account.” Item ID After selecting the “OA” Entry Type, the system will automatically generate a new Item ID for the “On Account” credit; for example, “OA-49”. Reason Select a reason code. Generally, you will use the “OVRPY” (Overpayment). Click on the Save button. In the Balance section, verify that the Remaining amount = 0. Proceed to the next step. Step 4: Select the “Batch Standard” Posting Action on the Worksheet Action page Next, use the Worksheet Action page to set the Items for posting. Click on the Worksheet Action link. The Worksheet Action page displays. WARNING! Make sure to select Batch Standard for the Posting Action. Note: The Status changes from “Do Not Post” to “Batch Standard”. Click on the OK button. Click on the Save button. After the ARUpdate process picks up the payment, the customer’s account will be updated. Other options on the page include: Worksheet Action Description