6.1.2.1 Product design skills The organization shall ensure that How do you determine that personnel with product design personnel with product design responsibility are competent to responsibility are competent to achieve design requirements and achieve design requirements? are skilled in applicable tools and How do you determine skills techniques. required in applicable tools and Applicable tools and techniques techniques? How do you identify shall be identified by the applicable tools and techniques? organization. NOTE Options to address risks and opportunities can include: avoiding risk, taking risk in order to pursue an opportunity, eliminating the risk source, changing the likelihood or consequences, sharing the risk, or retaining risk by informed decision. 6.2 Quality objectives and planning to achieve them 6.2.1 The organization shall establish Where are the quality objectives Documented information on quality quality objectives at relevant and are these at all relevant objectives functions, levels and processes. functions, levels and processes? The quality objectives shall: Are they consistent with the quality a) be consistent with the quality policy? policy, Are they measureable? b) be measurable; Do they consider applicable c) take into account applicable requirements? requirements; Are they relevant to the conformity d) be relevant to conformity of of products and services and do 6.2.1 products and services and the they enhance customer q1 enhancement of customer satisfaction? satisfaction; Are they monitored? How? How e) be monitored; often? f) be communicated; How are they communicated? g) Be updated as appropriate. How are they updated? The organization shall retain Where is the documented on the quality documented information on the information quality objectives. objectives? 6.2.2 When planning how to achieve its How does the organization quality objectives, the organization determine what will be done, with shall determine: what resources, when completed a) what will be done; and how will results be evaluated b) what resources will be required; for quality objectives? c) who will be responsible; d) when it will be completed; e) How the results will be 6.2.2 evaluated. q1
6.1.2.1 Product design skills The organization shall ensure that personnel with product design responsibility are competent to achieve design requirements and are skilled in applicable tools and techniques. Applicable tools and techniques shall be identified by the organization. How do you determine that personnel with product design responsibility are competent to achieve design requirements? How do you determine skills required in applicable tools and techniques? How do you identify applicable tools and techniques? NOTE Options to address risks and opportunities can include: avoiding risk, taking risk in order to pursue an opportunity, eliminating the risk source, changing the likelihood or consequences, sharing the risk, or retaining risk by informed decision. 6.2 Quality objectives and planning to achieve them 6.2.1 6.2.1 q1 The organization shall establish quality objectives at relevant functions, levels and processes. The quality objectives shall: a) be consistent with the quality policy, b) be measurable; c) take into account applicable requirements; d) be relevant to conformity of products and services and the enhancement of customer satisfaction; e) be monitored; f) be communicated; g) Be updated as appropriate. The organization shall retain documented information on the quality objectives. Where are the quality objectives and are these at all relevant functions, levels and processes? Are they consistent with the quality policy? Are they measureable? Do they consider applicable requirements? Are they relevant to the conformity of products and services and do they enhance customer satisfaction? Are they monitored? How? How often? How are they communicated? How are they updated? Where is the documented information on the quality objectives? Documented information on quality objectives 6.2.2 6.2.2 q1 When planning how to achieve its quality objectives, the organization shall determine: a) what will be done; b) what resources will be required; c) who will be responsible; d) when it will be completed; e) How the results will be evaluated. How does the organization determine what will be done, with what resources, when completed and how will results be evaluated for quality objectives?