different culturally communities came out of conversations with Gillette staff and representatives of different cultural communities: Develop and sustain relationships with culturally-specific organizations and residents. Increase the availability of resources and information in different languages. Encourage providers to engage patients in discussions around their cultural values and beliefs. Consider the role Gillette can and should have in facilitating referrals to community- based, non-medical services and supports. Explore opportunities to use technology to improve communication and quality of care. Although parents did not want telehealth services to replace face-to-face appointments with their provider, many felt that videoconferencing or other child’s telehealth approaches could reduce the number of appointments and could enhance their quality of care.. child’s Develop a patient and provider electronic health record portal. Create a secure system that allows parents and providers to share information digitally with Gillette providers. Addressing broader system-level barriers that impact access to medical services Families and providers who participated in this assessment continually discussed challenges with accessing needed medical care out-of-network, or out-of-state. While Gillette may not be positioned to affect these challenges directly, there are strategies Gillette could employ to help facilitate families getting access to Gillette. Establish the scope of the problem. Gillette should consider systematically collecting information from patients about the extent to which they experienced difficulties in accessing Gillette due to Medicaid challenges, to determine how best to approach further collaboration with state Medicaid offices or support families in navigating the process. Develop materials to support patients and providers in navigating Medicaid reimbursement. Consider working directly with state Medicaid programs to understand processes and possibly streamline approvals.
different culturally communities came out of conversations with Gillette staff and representatives of different cultural communities: Develop and sustain relationships with culturally-specific organizations and residents. Increase the availability of resources and information in different languages. Encourage providers to engage patients in discussions around their cultural values and beliefs. Consider the role Gillette can and should have in facilitating referrals to community- based, non-medical services and supports. Explore opportunities to use technology to improve communication and quality of care. Although parents did not want telehealth services to replace face-to-face appointments with their child’s provider, many felt that videoconferencing or other telehealth approaches could reduce the number of appointments and could enhance their child’s quality of care.. Develop a patient and provider electronic health record portal. Create a secure system that allows parents and providers to share information digitally with Gillette providers. Addressing broader system-level barriers that impact access to medical services Families and providers who participated in this assessment continually discussed challenges with accessing needed medical care out-of-network, or out-of-state. While Gillette may not be positioned to affect these challenges directly, there are strategies Gillette could employ to help facilitate families getting access to Gillette. Establish the scope of the problem. Gillette should consider systematically collecting information from patients about the extent to which they experienced difficulties in accessing Gillette due to Medicaid challenges, to determine how best to approach further collaboration with state Medicaid offices or support families in navigating the process. Develop materials to support patients and providers in navigating Medicaid reimbursement. Consider working directly with state Medicaid programs to understand processes and possibly streamline approvals.