Homemaker/Personal Care Agencies Provider Qualifications Provider Type: License Certificate Other Standard (specify) (specify) (specify) Home Health Supervision of Individuals Education, Training, Supervision: Agencies Home Health employed by the Providers must ensure effective training of Aides must be agency providing staff members in all aspects of their jobs, provided by a homemaker including handling emergency situations Registered Nurse services must have and established procedures for appraising with a valid one of the staff performance and for effectively Massachusetts following: modifying poor performance where it license. exists. -Certificate of Home Health Aide Adherence to Continuous QI Practices: Training; or Providers must have established strategies -Certificate of to prevent, detect, and correct problems in Certified Nurse’s the quality of services provided and to Aide Training achieve service plan goals with individual consumers by providing effective, efficient services. Availability: Providers must be able to provide contracted service(s) in the geographical areas they designate. Responsiveness: Providers must be able to initiate services with little or no delay. Confidentiality: Providers must maintain confidentiality and privacy of consumer information in accordance with M.G.L. c.66A (Fair Information Practices Act ) and EOEA Program Instruction 97-55 (Clarification of Client Privacy and Confidentiality Policies). Policies/Procedures: Providers must have policies and procedures that include: Client Not at Home Policy, Client Emergency in the Home Policy; and all policies required by 105 CMR 155.00 (Department of Public
Homemaker/Personal Care Agencies Provider Qualifications Provider Type: License (specify) Certificate (specify) Other Standard (specify) Home Health Agencies Supervision of Home Health Aides must be provided by a Registered Nurse with a valid Massachusetts license. Individuals employed by the agency providing homemaker services must have one of the following: -Certificate of Home Health Aide Training; or -Certificate of Certified Nurse’s Aide Training Education, Training, Supervision: Providers must ensure effective training of staff members in all aspects of their jobs, including handling emergency situations and established procedures for appraising staff performance and for effectively modifying poor performance where it exists. Adherence to Continuous QI Practices: Providers must have established strategies to prevent, detect, and correct problems in the quality of services provided and to achieve service plan goals with individual consumers by providing effective, efficient services. Availability: Providers must be able to provide contracted service(s) in the geographical areas they designate. Responsiveness: Providers must be able to initiate services with little or no delay. Confidentiality: Providers must maintain confidentiality and privacy of consumer information in accordance with M.G.L. c.66A (Fair Information Practices Act ) and EOEA Program Instruction 97-55 (Clarification of Client Privacy and Confidentiality Policies). Policies/Procedures: Providers must have policies and procedures that include: Client Not at Home Policy, Client Emergency in the Home Policy; and all policies required by 105 CMR 155.00 (Department of Public