To abide by professional standards and be a team player in our interactions with clients; To be sincere, transparent and open in the course of performing our functions; To ensure that our clients have access to full and accurate information; To perform our duties effectively and efficiently; To address complaints and problems identified by our clients promptly and take corrective measures where necessary; and To accept constructive criticism and take corrective measures. WHEN YOU WRITE TO US: We shall acknowledge both internal and external written correspondence within two (2) working days from the date of receiving such correspondence. Where detailed response is required, we will endeavor to respond to enquiries within five (5) working days, stating name of officer dealing with enquiry. In cases of delay, an interim reply acknowledging receipt of the correspondence and explaining the reason for the delay will be issued within five (5) working days. The style and tone of all our written correspondence will always be one of empathy. Where a complex matter is referred to us, we will respond within ten (10) working days or refer You to someone to assist you within 5 working days. We will provide contact details on all written information we send you. WHEN WE VISIT YOUR ORGANISATION: We will arrange a time and date for the meeting that is convenient to all. If necessary, and for the sake of efficiency, we will organize a single meeting for several organizations at a venue convenient to all. We will give clear and helpful advice on the Bids Awards and Appeals.
To abide by professional standards and be a team player in our interactions with clients; To be sincere, transparent and open in the course of performing our functions; To ensure that our clients have access to full and accurate information; To perform our duties effectively and efficiently; To address complaints and problems identified by our clients promptly and take corrective measures where necessary; and To accept constructive criticism and take corrective measures. WHEN YOU WRITE TO US: We shall acknowledge both internal and external written correspondence within two (2) working days from the date of receiving such correspondence. Where detailed response is required, we will endeavor to respond to enquiries within five (5) working days, stating name of officer dealing with enquiry. In cases of delay, an interim reply acknowledging receipt of the correspondence and explaining the reason for the delay will be issued within five (5) working days. The style and tone of all our written correspondence will always be one of empathy. Where a complex matter is referred to us, we will respond within ten (10) working days or refer You to someone to assist you within 5 working days. We will provide contact details on all written information we send you. WHEN WE VISIT YOUR ORGANISATION: We will arrange a time and date for the meeting that is convenient to all. If necessary, and for the sake of efficiency, we will organize a single meeting for several organizations at a venue convenient to all. We will give clear and helpful advice on the Bids Awards and Appeals.