All California LifeLine service providers Ensures implementation in a include the content that the consistent and Communications Division develops in their manner confirmation notices to all applicants, Makes certain the content would Web site(s) containing Program be available more broadly information, and terms and conditions. If Allows for flexibility in the Communications Division deems that administration all California LifeLine service providers should include the content in more types of materials as identified in D.17-01-032 and in this Resolution, then the Communications Division can issue an Administrative Letter to accomplish the directive. The Administrator includes the content Ensures implementation in a that the Communications Division consistent and develops in the application packets, manner approval letters, transfer letters, Web site, Makes certain the content would and in other materials as deemed be available more broadly necessary by the Communications Allows for flexibility in Division. administration The Administrator makes an outbound call Reminds consumers of important or sends a text message to remind a deadlines participant of the need to confirm that the Potentially decreases the service failure still exists. Communications participant’s likelihood of failing to Division develops the reminder message submit the 1st Confirmation and determines when it should be sent by the Administrator. Communications Division develops Ensures implementation in a training and talking points for the consistent and Administrator and CAB for training manner purposes. For training and educational purposes, the Communications Division proposes the following as some examples of what would NOT constitute as a failure to provide service:
All California LifeLine service providers include the content that the Communications Division develops in their confirmation notices to all applicants, Web site(s) containing Program information, and terms and conditions. If the Communications Division deems that all California LifeLine service providers should include the content in more types of materials as identified in D.17-01-032 and in this Resolution, then the Communications Division can issue an Administrative Letter to accomplish the directive. Ensures implementation in a consistent and manner Makes certain the content would be available more broadly Allows for flexibility in administration The Administrator includes the content that the Communications Division develops in the application packets, approval letters, transfer letters, Web site, and in other materials as deemed necessary by the Communications Division. Ensures implementation in a consistent and manner Makes certain the content would be available more broadly Allows for flexibility in administration The Administrator makes an outbound call or sends a text message to remind a participant of the need to confirm that the service failure still exists. Communications Division develops the reminder message and determines when it should be sent by the Administrator. Reminds consumers of important deadlines Potentially decreases the participant’s likelihood of failing to submit the 1st Confirmation Communications Division develops training and talking points for the Administrator and CAB for training purposes. Ensures implementation in a consistent and manner For training and educational purposes, the Communications Division proposes the following as some examples of what would NOT constitute as a failure to provide service: