Correct. are two different areas For all the Application Support Specialist (5) within Applications Support Team and Product Application positions listed here are not the same required each resource has different skillset Support Specialist skills? Line numbet 15 and 16 are different requirements within application form line numbers 17 , 18 and 19. support based upon the area they are supporting. Definition and other Service Level Appendix D JNET Service Levels - – References are listed same for both SLA#3 Page 8 has been removed. SLA#4 – Pages 6-9 SLA#3 and SLA#4 and SLA#4. SLA#4 is not described in Bi-Weekly Reporting is not valid and document JNET Service Level Management the reporting requirement is already Methodology.docx. Is SLA#4 is valid? covered in the SLA Methology Are the accounts manager and services Section C manager same as Agreement Manager (Page No. Please see response to #27 for Page 20 Personnel 26) and Incoming Transition Manager(Page more information. 33) respectively? Will be there any overlap between Incoming Transition and On going contract? Will be The Commonwealth anticipates no the Incoming Trasition Starts from 60 days more than a 2 week billable overlap before the contarct effective date 02-01-2018? between the selected Offeror and the Page 25 III-6 Requirements Will the commonwealth cover the cost if in incumbent resources. coming prime contarctor on board his staff See response #32 and #33 below for (other than incoming manager) for more information. Knoweldge transfer?
Product Application Support Specialist For all the Application Support Specialist (5) positions listed here are not the same required skills? Line numbet 15 and 16 are different form line numbers 17 , 18 and 19. Correct. are two different areas within Applications Support Team and each resource has different skillset requirements within application support based upon the area they are supporting. Pages 6-9 SLA#3 and SLA#4 Definition and other Service Level References are listed same for both SLA#3 and SLA#4. SLA#4 is not described in document JNET Service Level Management Methodology.docx. Is SLA#4 is valid? Appendix D – JNET Service Levels - Page 8 has been removed. SLA#4 – Bi-Weekly Reporting is not valid and the reporting requirement is already covered in the SLA Methology Page 20 Section C Personnel Are the accounts manager and services manager same as Agreement Manager (Page 26) and Incoming Transition Manager(Page 33) respectively? No. Please see response to #27 for more information. Page 25 III-6 Requirements Will be there any overlap between Incoming Transition and On going contract? Will be the Incoming Trasition Starts from 60 days before the contarct effective date 02-01-2018? Will the commonwealth cover the cost if in coming prime contarctor on board his staff (other than incoming manager) for Knoweldge transfer? The Commonwealth anticipates no more than a 2 week billable overlap between the selected Offeror and the incumbent resources. See response #32 and #33 below for more information.