APPENDIX 1 Open Service dashboard SLA/KPIs* Jan-14 Feb-14 Mar-14 No. of SLAs met 4 5 5 No. of SLAs missed 8 7 7 No requests/no incidents 5 6 6 Total 17 18 18 *more SLA/KPIs will be added to future Service Review reports INCIDENTS Jan-14 Feb-14 Mar-14 No. of Major Incidents 3 3 2 No. of new calls 76 82 62 No. of open calls as 31/03 7 9 6
APPENDIX 1 Open Service dashboard SLA/KPIs* Jan-14 Feb-14 Mar-14 No. of SLAs met 4 5 5 No. of SLAs missed 8 7 7 No requests/no incidents 5 6 6 Total 17 18 18 *more SLA/KPIs will be added to future Service Review reports INCIDENTS Jan-14 Feb-14 Mar-14 No. of Major Incidents 3 3 2 No. of new calls 76 82 62 No. of open calls as 31/03 7 9 6