printer 2. Dysfunction: 1 time each $100 $100 Printers Overtime Time week wasting time Management 3. Behavior: 2 times a $50 $100 Behavior: two Overconsumption Conflict of two week operators are (wasted paper) press operators fighting 4. HC: 2 times a $500 $1,000 Dysfunction: Nonproduction nonquality week the (customer refused communication job) of specs for the job from clerk to printer was wrong 5. Behavior: 1 time a $400 $400 Dysfunction: Noncreation of Professional week Work potential Revenue Categories organization 6. Dysfunction: Once a $1,000 $3,000 Operator not Risk Spiral: some Integrated year trained on apprentice lost a Training paper cutter; finger payout in workers’ comp TOTALS: WEEK MONTH $ 1,750 YEAR TOTAL $ 7,000 $87,000 DPIE includes Mirror Effect: Diagnosis of Root Causes, then MIRROR EFFECT meeting, then Project design, Implementation, & Evaluation IN PROJECT PLANNING have HORIZONTAL focus group to top management, and VERTICAL focus group at department level (bottom up). Include Competency Grid Tool, to sort out training needs COMPETENCY GRID BEFORE THE CHANGE Traditional Competencies in old objectives New Competencies to be Acquired WORKERS Green Green Materials Energy Product Contracts Project Customer Product Supply Recycling Savings Knowledge Management Service Design Chain
printer 2. Dysfunction: Time Management 1 time each week $100 $100 Printers wasting time Overtime 3. Behavior: Conflict of two press operators 2 times a week $50 $100 Behavior: two operators are fighting Overconsumption (wasted paper) 4. HC: nonquality 2 times a week $500 $1,000 Dysfunction: the communication of specs for the job from clerk to printer was wrong Nonproduction (customer refused job) 5. Behavior: Professional Categories 1 time a week $400 $400 Dysfunction: Work organization Noncreation of potential Revenue 6. Dysfunction: Integrated Training Once a year $1,000 $3,000 Operator not trained on paper cutter; payout in workers’ comp Risk Spiral: some apprentice lost a finger TOTALS: WEEK MONTH YEAR TOTAL $ 1,750 $ 7,000 $87,000 DPIE includes Mirror Effect: Diagnosis of Root Causes, then MIRROR EFFECT meeting, then Project design, Implementation, & Evaluation IN PROJECT PLANNING have HORIZONTAL focus group to top management, and VERTICAL focus group at department level (bottom up). Include Competency Grid Tool, to sort out training needs COMPETENCY GRID BEFORE THE CHANGE Traditional Competencies in old objectives New Competencies to be Acquired WORKERS Green Product Design Green Supply Chain Materials Recycling Energy Savings Product Knowledge Contracts Project Management Customer Service