Startup stage completion. General Responsibilities for PwC Facilitate the development and socialization of the NGDC IT Governance Facilitate the design and socialization of NGDC services, service levels and cost model. Provide subject matter knowledge in the area of IT Governance, IT Service Management and IT Chargeback. Comply with project management processes defined during startup stage and as part of the project management track. General Responsibilities for the City Comply with project management processes defined during initiation and as part of the project management activity. Comply with the and responsibilities matrix defined in startup stage, including but not limited to decision making responsibilities. Provide objective and constructive feedback on the process or content. Provide city-specific content such as current state information or requirements. Specific Responsibilities PwC RESPONSIBILITIES CITY RESPONSIBILITIES DELIVERABLES (in bold) WORK PRODUCTS Work with the City to establish the activity Work with PwC to establish the activity Activity closeout checklist closeout checklist for this activity. closeout checklist. Elicitation and management of Assist with the Elicitation effort. Provide Updated Requirements requirements from City stakeholders as QA assistance with the data collected. Register identified in startup stage. Assist project team with the Requirements Summary Requirements shall cover: NGDC IT identification or modification of the list Governance Model, Services and of key stakeholders to engage if Service Levels and Chargeback Model. applicable. PwC will make best effort to prepare Discover and gather the data required Current State Cost Model the current state cost model for services for the cost for services in scope. in scope based on the information available. Review and document the current Assist with the data collection effort. Inventory of current state structure of IT Governance and service Provide QA assistance with the data processes models, including constraints and collected. Assist project team with the Current state roles & cultural considerations. Review and identification or modification of the list responsibilities document the current state roles and of key stakeholders to engage if responsibilities. applicable. Facilitate the development and Assist with the coordination of the Initial Governance socialization of the initial NGDC IT socialization effort. Assist with Governance model with pro-forma information or feedback request to policy set, structure and high-level obtain feedback within timeframe interaction model. Similarly to the described or to engage escalation design of the services, the socialization procedures. for the Governance model shall take place through working or education sessions with key stakeholders to
Startup stage completion. General Responsibilities for PwC Facilitate the development and socialization of the NGDC IT Governance Facilitate the design and socialization of NGDC services, service levels and cost model. Provide subject matter knowledge in the area of IT Governance, IT Service Management and IT Chargeback. Comply with project management processes defined during startup stage and as part of the project management track. General Responsibilities for the City Comply with project management processes defined during initiation and as part of the project management activity. Comply with the and responsibilities matrix defined in startup stage, including but not limited to decision making responsibilities. Provide objective and constructive feedback on the process or content. Provide city-specific content such as current state information or requirements. Specific Responsibilities PwC RESPONSIBILITIES CITY RESPONSIBILITIES DELIVERABLES (in bold) WORK PRODUCTS Work with the City to establish the activity closeout checklist for this activity. Work with PwC to establish the activity closeout checklist. Activity closeout checklist Elicitation and management of requirements from City stakeholders as identified in startup stage. Requirements shall cover: NGDC IT Governance Model, Services and Service Levels and Chargeback Model. Assist with the Elicitation effort. Provide QA assistance with the data collected. Assist project team with the identification or modification of the list of key stakeholders to engage if applicable. Updated Requirements Register Requirements Summary PwC will make best effort to prepare the current state cost model for services in scope based on the information available. Discover and gather the data required for the cost for services in scope. Current State Cost Model Review and document the current structure of IT Governance and service models, including constraints and cultural considerations. Review and document the current state roles and responsibilities. Assist with the data collection effort. Provide QA assistance with the data collected. Assist project team with the identification or modification of the list of key stakeholders to engage if applicable. Inventory of current state processes Current state roles & responsibilities Facilitate the development and socialization of the initial NGDC IT Governance model with pro-forma policy set, structure and high-level interaction model. Similarly to the design of the services, the socialization for the Governance model shall take place through working or education sessions with key stakeholders to Assist with the coordination of the socialization effort. Assist with information or feedback request to obtain feedback within timeframe described or to engage escalation procedures. Initial Governance