Customer management How will you maintain a good relationship with your customers? What techniques will you use? How Visit our page. Visit our page. will you keep your customers coming back? Have you introduced customer service standards? Do you follow any particular code of practice? Your competitors Question Explanation More information Your competitors How do you rate against your competitors? How can your business improve on what they offer? — Competitor details table List at least 5 competitors in the table.For each competitor enter: — Competitor: Competitor name. Established date:When were they established? Size: Number of staff and/or turnover. Market share (%): Estimated percentage of market share. Value to customers: Unique value to customers. Why they would do business with your competitor? For example: convenience, quality, price or service? Strengths: What are your competitor's main strengths? Weaknesses: What are your competitor's main weaknesses? Market research What statistical research have you completed to help you analyse your market? Did you use a Visit our page. survey/questionnaire? If so, you may like to attach a copy of your survey/questionnaire to the back of this plan. Market targets Outline your planned sales targets. These targets need to be realistic and achievable. What quantity — of your products/services do you plan to sell in a planned timeframe? Are they monthly or yearly targets? For example, you may set yourself a goal of selling 1 000 products in 12 months.
Customer management How will you maintain a good relationship with your customers? What techniques will you use? How will you keep your customers coming back? Have you introduced customer service standards? Do you follow any particular code of practice? Visit our page. Visit our page. Your competitors Question Explanation More information Your competitors How do you rate against your competitors? How can your business improve on what they offer? — Competitor details table List at least 5 competitors in the table.For each competitor enter: Competitor: Competitor name. Established date:When were they established? Size: Number of staff and/or turnover. Market share (%): Estimated percentage of market share. Value to customers: Unique value to customers. Why they would do business with your competitor? For example: convenience, quality, price or service? Strengths: What are your competitor's main strengths? Weaknesses: What are your competitor's main weaknesses? — Market research What statistical research have you completed to help you analyse your market? Did you use a survey/questionnaire? If so, you may like to attach a copy of your survey/questionnaire to the back of this plan. Visit our page. Market targets Outline your planned sales targets. These targets need to be realistic and achievable. What quantity of your products/services do you plan to sell in a planned timeframe? Are they monthly or yearly targets? For example, you may set yourself a goal of selling 1 000 products in 12 months. —