To use extensive technical knowledge and experience to mentor and develop line-managed 10 % staff and others across the wider Reporting & Business Intelligence Team in order to upskill and build resilience. To work with other members of the Reporting & Business Intelligence Team to develop a 10% coherent suite of transactional, management information and decision support reports and dashboards. To manage priorities, tolerances and escalations across multiple work packages while 5 % complying with project and technical architecture frameworks. To escalate issues to the BI Development Lead as necessary. To work with the Senior Database Administrator to oversee the deployment of reports for 5% testing and production, and provide support for developed reports - including working with users identify resolve issues. To develop and maintain relationships with the wider Information Team, Business Users 5 % and other stakeholders. Stakeholders will include senior staff and external stakeholders. To work with BI Development Lead to keep work of the Development Team aligned to 5 % strategy and to continually improve processes. Any other duties as allocated by line management following consultation with the post 5 % holder including deputising for the Head of Information Systems and/or the Head of Business Intelligence as necessary Internal and external relationships The post holder will be expected build strong internal and external relationships with colleagues across the business, the wider University iSolutions Team, and the wider external business intelligence landscape. Special Requirements To maintain the relevant level of professional expertise and qualifications to discharge the duties and to agree with line management on a relevant professional development programme. Occasional out of hours working may be required to perform certain tasks on the system whilst minimising disruption to users. PERSON SPECIFICATION How to be Criteria Essential Desirable assessed Qualifications, Skill level equivalent to achievement ITIL Foundation certified or CV & knowledge and of a professional qualification or experience working in an Interview experience postgraduate degree in a environment that uses best practice technical/numerate subject service methodologies such as ITIL. Expert user of Microsoft SQL (T SQL) Experience of reviewing code for including: stored procedures, developers triggers, functions Experience of analysing and improve Extensive experience of one or more performance of existing reporting of the following: solutions
To use extensive technical knowledge and experience to mentor and develop line-managed staff and others across the wider Reporting & Business Intelligence Team in order to upskill and build resilience. 10 % To work with other members of the Reporting & Business Intelligence Team to develop a coherent suite of transactional, management information and decision support reports and dashboards. 10% To manage priorities, tolerances and escalations across multiple work packages while complying with project and technical architecture frameworks. To escalate issues to the BI Development Lead as necessary. 5 % To work with the Senior Database Administrator to oversee the deployment of reports for testing and production, and provide support for developed reports - including working with users identify resolve issues. 5% To develop and maintain relationships with the wider Information Team, Business Users and other stakeholders. Stakeholders will include senior staff and external stakeholders. 5 % To work with BI Development Lead to keep work of the Development Team aligned to strategy and to continually improve processes. 5 % Any other duties as allocated by line management following consultation with the post holder including deputising for the Head of Information Systems and/or the Head of Business Intelligence as necessary 5 % Internal and external relationships The post holder will be expected build strong internal and external relationships with colleagues across the business, the wider University iSolutions Team, and the wider external business intelligence landscape. Special Requirements To maintain the relevant level of professional expertise and qualifications to discharge the duties and to agree with line management on a relevant professional development programme. Occasional out of hours working may be required to perform certain tasks on the system whilst minimising disruption to users. PERSON SPECIFICATION Criteria Essential Desirable How to be assessed Qualifications, knowledge and experience Skill level equivalent to achievement of a professional qualification or postgraduate degree in a technical/numerate subject Expert user of Microsoft SQL (T SQL) including: stored procedures, triggers, functions Extensive experience of one or more of the following: ITIL Foundation certified or experience working in an environment that uses best practice service methodologies such as ITIL. Experience of reviewing code for developers Experience of analysing and improve performance of existing reporting solutions CV & Interview