Strategic Aim 3 MGS Scottish Responsibility Date Target Outcome National Government To provide enjoyment and Strategy National inspiration through the Objectives Outcome formal and informal learning opportunities. Performance Indicator AIM ONE, 3, 4, 6, 8, Education March 15/16 = 3,700 To provide a range of TWO, 13, 16 Officer 2016 (will be less due formal and informal Cultural and Heritage learning FIVE Ellie Sept to vacant learning opportunities for Activities Swinbank 2016 education post) children and young Gillian Rankin 16/17 = 3,835 people and adults, that 17/18 = 4,029 support the curriculum for excellence and School visits engage with Workshops communities Loan Kits Strategic Aim 4 MGS Scottish Responsibility Date Target Outcome National Government Strategy National To develop and promote access to an excellent customer experience Objectives Outcome for all, both actual and virtual Performance Indicator AIM ONE, 1, 7, 13, 16 Robin March 100% satisfaction To provide an excellent TWO Robertson 2016 visitor experience to all Customer satisfaction % Lauren Elliot Sept and maintain high level Gillian Rankin 2016 of customer satisfaction Maureen Hardiker Strategic Aim 5 MGS Scottish Responsibility Date Target Outcome National Government Fulfil our national and international Strategy National roles. Objectives Outcome
Strategic Aim 3 To provide enjoyment and inspiration through the formal and informal learning opportunities. MGS National Strategy Objectives Scottish Government National Outcome Responsibility Date Target Outcome Performance Indicator Cultural and Heritage learning Activities AIM ONE, TWO, FIVE 3, 4, 6, 8, 13, 16 Education Officer Ellie Swinbank Gillian Rankin March 2016 Sept 2016 15/16 = 3,700 (will be less due to vacant education post) 16/17 = 3,835 17/18 = 4,029 School visits Workshops Loan Kits To provide a range of formal and informal learning opportunities for children and young people and adults, that support the curriculum for excellence and engage with communities Strategic Aim 4 To develop and promote access to an excellent customer experience for all, both actual and virtual MGS National Strategy Objectives Scottish Government National Outcome Responsibility Date Target Outcome Performance Indicator Customer satisfaction % AIM ONE, TWO 1, 7, 13, 16 Robin Robertson Lauren Elliot Gillian Rankin Maureen Hardiker March 2016 Sept 2016 100% satisfaction To provide an excellent visitor experience to all and maintain high level of customer satisfaction Strategic Aim 5 Fulfil our national and international roles. MGS National Strategy Objectives Scottish Government National Outcome Responsibility Date Target Outcome