General System Failure Step Procedural Step Description Timing Method From / By To Attempt restoration of the Market Operator’s Immediately following - Market - 1 Isolated Market System in accordance with determination of a General Operator Agreed Procedure 11 System Operation, System Failure “Market Testing, Upgrading and Support”. 2 Notify all impacted Parties of General System Immediately following the Market Market All impacted Failure. failure to meet a deadline in Operator Operator Parties accordance with the Code website / Email 3 Notify all impacted Parties of alternative Within 1 hour of Market Market All impacted communication method and any associated determination of General Operator Operator Parties timelines. System Failure website / Email 4 Invoke internal procedures to switch to alternative Immediately following receipt - All - communication methods. of alternative impacted Communication Channel Parties details. Notify all impacted Parties of best estimate of Following any change to Market Market All impacted 5 when the Market Operator’s Isolated Market best estimate of restoration Operator Operator Parties System be restored. of the Market Operator’s website / Isolated Market System or at 17:00 hours each day 6 Notify all impacted Parties of restoration of the Immediately following Market Market All impacted Market Operator’s Isolated Market System. restoration of the Market Operator Operator Parties Operator’s Isolated Market website / System
General System Failure Step Procedural Step Description Timing Method From / By To 1 Attempt restoration of the Market Operator’s Isolated Market System in accordance with Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support”. Immediately following determination of a General System Failure - Market Operator - 2 Notify all impacted Parties of General System Failure. Immediately following the failure to meet a deadline in accordance with the Code Market Operator website / Email Market Operator All impacted Parties 3 Notify all impacted Parties of alternative communication method and any associated timelines. Within 1 hour of determination of General System Failure Market Operator website / Email Market Operator All impacted Parties 4 Invoke internal procedures to switch to alternative communication methods. Immediately following receipt of alternative Communication Channel details. - All impacted Parties - 5 Notify all impacted Parties of best estimate of when the Market Operator’s Isolated Market System be restored. Following any change to best estimate of restoration of the Market Operator’s Isolated Market System or at 17:00 hours each day Market Operator website / Market Operator All impacted Parties 6 Notify all impacted Parties of restoration of the Market Operator’s Isolated Market System. Immediately following restoration of the Market Operator’s Isolated Market System Market Operator website / Market Operator All impacted Parties