against the kerb, passengers report that drivers often pull in at an angle leaving a significant gap so that passengers with mobility problems have to step down into the road rather than straight onto the kerb. Bus operators report that the main reason for this is illegally parked vehicles at bus stops. Passengers with baby buggies taking up the space on buses and the Luas intended for wheelchair users and refusing to move to allow them to board the vehicle; Practices reported in relation to air travel (charging for the carriage of mobility equipment, for example) which is clearly in breach of the European Regulation (1107/2006) on Air Passenger Rights. The following steps will be investigated as a means to tackle these problems: Mystery Shoppers: People with disabilities to act as in the “mystery shoppers” course of their normal daily travel and to feed back any problems or shortcomings observed, in the case of bus/train/taxi/hackney to the National Transport Authority and the operator concerned and in the case of air travel to the Commission for Aviation Regulation. E-mail would be a simple way to facilitate this process; In consultation with transport operators and enforcement authorities, use of cameras fitted to the front of buses to record the registration details of illegally parked vehicles; Giving free travel to parking enforcement officers so that they are riding regularly on the buses and able to take immediate action on any part of the route to identify illegally parked vehicles. Dissemination of Information and Awareness Raising Initiatives will be explored to improve the availability and accessibility of travel information for people with disabilities including information on EU Regulations 1107/2006 (Air Passenger Rights), 1371/2007 (Rail passenger rights) and 1177/2010 (Sea and inland waterways passenger rights). The British-Irish Council webpage initiative may be of assistance in this regard.
against the kerb, passengers report that drivers often pull in at an angle leaving a significant gap so that passengers with mobility problems have to step down into the road rather than straight onto the kerb. Bus operators report that the main reason for this is illegally parked vehicles at bus stops. Passengers with baby buggies taking up the space on buses and the Luas intended for wheelchair users and refusing to move to allow them to board the vehicle; Practices reported in relation to air travel (charging for the carriage of mobility equipment, for example) which is clearly in breach of the European Regulation (1107/2006) on Air Passenger Rights. The following steps will be investigated as a means to tackle these problems: Mystery Shoppers: People with disabilities to act as “mystery shoppers” in the course of their normal daily travel and to feed back any problems or shortcomings observed, in the case of bus/train/taxi/hackney to the National Transport Authority and the operator concerned and in the case of air travel to the Commission for Aviation Regulation. E-mail would be a simple way to facilitate this process; In consultation with transport operators and enforcement authorities, use of cameras fitted to the front of buses to record the registration details of illegally parked vehicles; Giving free travel to parking enforcement officers so that they are riding regularly on the buses and able to take immediate action on any part of the route to identify illegally parked vehicles. Dissemination of Information and Awareness Raising Initiatives will be explored to improve the availability and accessibility of travel information for people with disabilities including information on EU Regulations 1107/2006 (Air Passenger Rights), 1371/2007 (Rail passenger rights) and 1177/2010 (Sea and inland waterways passenger rights). The British-Irish Council webpage initiative may be of assistance in this regard.