Work Reception / Administration In addition to Level 1 In addition to Level 2 Specialist experience specific Experience experience Reception / Administration / Clinical Reception / Administration / Clinical to the role Working within a busy environment Administration experience Administration experience Working with the general public Good working knowledge of NHS and Some knowledge of the NHS and clinical procedures clinical procedures Clinical Administrator Only Dealing with confidentiality Technical deployment of QOF, Read Medical Secretary only Coding, Summarising, Enhanced Secretarial experience Services Clinical Administrator Only Summarising, read coding, QOF Scanning, Links, Reports, Insurance IT and Applying accurate data entry In addition to Level 1 In addition to Level 2 Specialist experience specific Administration Proven experience in using data To create and maintain records and To interpret and utilise data for the to the role entry tools / IT systems reports benefit of the business Communication Proven customer service skills In addition to Level 1 In addition to Level 2 Specialist experience specific Answering telephone enquiries / Maintaining relationships with a To identify and develop relationships to the role making outbound calls wide range of clients with stakeholders Correspondence / letter writing Understand client requirements and Effectively facilitate the resolution of translate into successful outcomes enquiries and complaints Team working Worked as part of a team In addition to Level 1 In addition to Level 2 Specialist experience specific Experience of working towards goals Achieving team, organisational and to the role or targets individual goals Delivery and Ability to understand the purpose In addition to Level 1 In addition to Level 2 Specialist experience specific implementation and goals of the task in hand. Ability to identify and progress Achieving team, organizational and to the role Ability to ensure accuracy of activity forward with efficiencies individual goals by monitoring own standards and To work under own initiative when Proactive in the pursuit of business asking for appropriate support appropriate objectives & development Helped to implement initiatives Implement change Ability to manage own workloads, In addition to Level 1 In addition to 2 Specialist experience specific Organisational understanding own priorities and Excellent organisational skills Plan and work towards deadlines and to the role skills sourcing help to achieve them Co-ordinating Rota’s / Diaries / targets whenever appropriate Workloads Leadership NA NA In addition to Level 2 Specialist experience specific Some knowledge of HR protocols to the role Demonstrable Leadership skills
Work Experience Reception / Administration experience Working within a busy environment In addition to Level 1 Reception / Administration / Clinical Administration experience Working with the general public Some knowledge of the NHS and clinical procedures Dealing with confidentiality Medical Secretary only Secretarial experience Clinical Administrator Only Summarising, read coding, QOF Scanning, Links, Reports, Insurance In addition to Level 2 Reception / Administration / Clinical Administration experience Good working knowledge of NHS and clinical procedures Clinical Administrator Only Technical deployment of QOF, Read Coding, Summarising, Enhanced Services Specialist experience specific to the role IT and Administration Applying accurate data entry Proven experience in using data entry tools / IT systems In addition to Level 1 To create and maintain records and reports In addition to Level 2 To interpret and utilise data for the benefit of the business Specialist experience specific to the role Communication Proven customer service skills Answering telephone enquiries / making outbound calls Correspondence / letter writing In addition to Level 1 Maintaining relationships with a wide range of clients Understand client requirements and translate into successful outcomes In addition to Level 2 To identify and develop relationships with stakeholders Effectively facilitate the resolution of enquiries and complaints Specialist experience specific to the role Team working Worked as part of a team In addition to Level 1 Experience of working towards goals or targets In addition to Level 2 Achieving team, organisational and individual goals Specialist experience specific to the role Delivery and implementation Ability to understand the purpose and goals of the task in hand. Ability to ensure accuracy of activity by monitoring own standards and asking for appropriate support In addition to Level 1 Ability to identify and progress forward with efficiencies To work under own initiative when appropriate Helped to implement initiatives In addition to Level 2 Achieving team, organizational and individual goals Proactive in the pursuit of business objectives & development Implement change Specialist experience specific to the role Organisational skills Ability to manage own workloads, understanding own priorities and sourcing help to achieve them whenever appropriate In addition to Level 1 Excellent organisational skills Co-ordinating Rota’s / Diaries / Workloads In addition to 2 Plan and work towards deadlines and targets Specialist experience specific to the role Leadership NA NA In addition to Level 2 Some knowledge of HR protocols Demonstrable Leadership skills Specialist experience specific to the role