RECOVERY TIME 2 12 HOURS – EMPAC Email Event Reporting System RECOVERY TIME 12 72 HOURS – EDB Payroll Point of Sale (POS) IT and Communications Downtime Procedures Administrative responsibility of the downtime procedures resides with each department. Department responsibility includes maintenance of the downtime procedures, which specifies the alternative processes that are to be activated to assure continuity of clinical and other services during a downtime event. The downtime procedures are to be reviewed and tested, at minimum, on a yearly basis. Downtime Procedures Checklist Activate the downtime procedures. Computer Obtain latest patient list and dietary orders from Computrition backup server & Network and/or downtime report from Care Connect BCA PC. Disruption If Computrition is available and Care Connect is down, manually update orders in Computrition and proceed with normal kitchen line operations. If Computrition is down, obtain downtime triplicate meal ticket and proceed with downtime protocols for meal production on the line. Recovery If downtime is less than 4 hours in duration, downtime forms will be back entered into the system manually by Nutrition clinical personnel. If downtime is greater than 4 hours in duration, downtime forms will be scanned and uploaded to the system. Downtime In the event of a telephone outage, room service ordering will be replaced by Procedures non-select menus. for Ambassadors will communicate the change in meal ordering protocols to each Telephone patient care area. Disruption
RECOVERY TIME 2 – 12 HOURS EMPAC Email Event Reporting System RECOVERY TIME 12 – 72 HOURS EDB Payroll Point of Sale (POS) IT and Communications Downtime Procedures Administrative responsibility of the downtime procedures resides with each department. Department responsibility includes maintenance of the downtime procedures, which specifies the alternative processes that are to be activated to assure continuity of clinical and other services during a downtime event. The downtime procedures are to be reviewed and tested, at minimum, on a yearly basis. Downtime Procedures Checklist Computer & Network Disruption Activate the downtime procedures. Obtain latest patient list and dietary orders from Computrition backup server and/or downtime report from Care Connect BCA PC. If Computrition is available and Care Connect is down, manually update orders in Computrition and proceed with normal kitchen line operations. If Computrition is down, obtain downtime triplicate meal ticket and proceed with downtime protocols for meal production on the line. Recovery If downtime is less than 4 hours in duration, downtime forms will be back entered into the system manually by Nutrition clinical personnel. If downtime is greater than 4 hours in duration, downtime forms will be scanned and uploaded to the system. Downtime Procedures for Telephone Disruption In the event of a telephone outage, room service ordering will be replaced by non-select menus. Ambassadors will communicate the change in meal ordering protocols to each patient care area.