attempt to contact the claimant by telephone the claimant furnishes an to obtain the missing information. incomplete NA Form and 13055, If attempts to obtain the missing there is insufficient information by telephone are unsuccessful, information of record to complete the fields in send a written request to the claimant for PIES for submission of a the missing information, and request for reconstruction give the claimant 30 days to respond. of the record Veteran’s Refer the claim to the rating activity for a (under request code M05). decision based on the evidence of record if development action is otherwise complete, and the claimant is unable to provide the missing information, or fails to respond to the written request within 30 days. Document telephone contact with the Note: claimant on VA Form 21-0820, Report of General Information. Continued on next page , Continued (continued) If ... Then ... the claimant fails to return refer the claim to the rating activity for a within 30 decision based on the evidence of record if NA Form 13055 days development action is otherwise complete. Notes: If the rating activity is unable to grant a claim because the claimant failed to return a completed NA Form 13055, include another with the decision notice, and NA Form 13055 explain to the claimant that further attempts to obtain the missing records cannot be undertaken without the completed form. If the evidence of record indicates there is a legal bar to benefits, such as a dishonorable discharge, deny the claim on that basis, and do not ask the claimant to complete or NA Form 13055, prepare a memorandum of service record unavailability.
the claimant furnishes an incomplete NA Form 13055, and there is insufficient information of record to complete the fields in PIES for submission of a request for reconstruction of the Veteran’s record (under request code M05). attempt to contact the claimant by telephone to obtain the missing information. If attempts to obtain the missing information by telephone are unsuccessful, send a written request to the claimant for the missing information, and give the claimant 30 days to respond. Refer the claim to the rating activity for a decision based on the evidence of record if development action is otherwise complete, and the claimant is unable to provide the missing information, or fails to respond to the written request within 30 days. Note: Document telephone contact with the claimant on VA Form 21-0820, Report of General Information. Continued on next page , Continued (continued) If ... Then ... the claimant fails to return NA Form 13055 within 30 days refer the claim to the rating activity for a decision based on the evidence of record if development action is otherwise complete. Notes: If the rating activity is unable to grant a claim because the claimant failed to return a completed NA Form 13055, include another NA Form 13055 with the decision notice, and explain to the claimant that further attempts to obtain the missing records cannot be undertaken without the completed form. If the evidence of record indicates there is a legal bar to benefits, such as a dishonorable discharge, deny the claim on that basis, and do not ask the claimant to complete NA Form 13055, or prepare a memorandum of service record unavailability.