to provider if already enrolled Routine Affects caller’s ability to participate in daily living For Distressed Caller: Markedly decreased the caller’s quality of life Re-contact GCAL if condition worsens Caller acknowledges some distress/concerns Assist in identifying a provider and No evidence of danger of harm to self/others to the provider during business No marked impairments in judgment or impulse hours, or give the phone number after control hours Severity warrants assessment and possibly services Substance abuse issues with possibility of substance dependence Referral Only Presenting problems do not rise to clinical acuity Offer appropriate referral or resource required for state-funded services (which require Suggest that the individual contact his or (Non-Core Severe & Persistent Mental Illness) her insurance carrier (if appropriate) for Customer) appropriate routine resources Warm-Line Caller is already linked with community services Encourage individual to contact current and does not have urgent or emergent needs provider (Support Follow GCAL workflow to relay situation Only) to provider if already enrolled Connect to Georgia Mental Health Consumer Network Peer Warm Line if appropriate Information No identified consumer for clinical triage; simply a Provide requested information request for basic information Only Business Call Request for an administrative staff person or in Link to appropriate Behavioral Health regard to an administrative matter Link staff Inappropriate Wrong number, prank, or inappropriate call No action necessary Call Appendix B: Mobile Crisis Dispatch Levels These guidelines help GCAL determine when to request assistance from mobile crisis supervisors and varied levels of support from law enforcement. This support ranges from asking law enforcement to accompany, follow behind, or be on standby for the team.
to provider if already enrolled Routine Affects caller’s ability to participate in daily living Markedly decreased the caller’s quality of life Caller acknowledges some distress/concerns No evidence of danger of harm to self/others No marked impairments in judgment or impulse control Severity warrants assessment and possibly services Substance abuse issues with possibility of substance dependence For Distressed Caller: Re-contact GCAL if condition worsens Assist in identifying a provider and to the provider during business hours, or give the phone number after hours Referral Only (Non-Core Customer) Presenting problems do not rise to clinical acuity required for state-funded services (which require Severe & Persistent Mental Illness) Offer appropriate referral or resource Suggest that the individual contact his or her insurance carrier (if appropriate) for appropriate routine resources Warm-Line (Support Only) Caller is already linked with community services and does not have urgent or emergent needs Encourage individual to contact current provider Follow GCAL workflow to relay situation to provider if already enrolled Connect to Georgia Mental Health Consumer Network Peer Warm Line if appropriate Information Only No identified consumer for clinical triage; simply a request for basic information Provide requested information Business Call Request for an administrative staff person or in regard to an administrative matter Link to appropriate Behavioral Health Link staff Inappropriate Call Wrong number, prank, or inappropriate call No action necessary Appendix B: Mobile Crisis Dispatch Levels These guidelines help GCAL determine when to request assistance from mobile crisis supervisors and varied levels of support from law enforcement. This support ranges from asking law enforcement to accompany, follow behind, or be on standby for the team.