100% of steel containers should be used, unless agreed in advance with the banks management or unless items are due for Consignment to be stowed into steel or transportation within 48 hours. wooden containers determined by nature of product or as otherwise agreed beforehand 100% strictly no access to the banks with the banks management e.g. short term containers by [The Contractors] staff consignments held in conventional pens or unless approval is given by the banks holding areas. client representative in advance. Containers to be padlocked and keys held in [The Contractor] must have in place a an secured area (accessed strictly by robust procedure for the collection of agreement with the Representative). Bank’s keys to access the banks containers, all access to the containers must be Bank’s logged and the log kept for the duration of the contract. . Consignment(s) to be consolidated following [The Contractor] to carry out quarterly retrievals to ensure occupied space within the inspections of the banks containers (with containers is maximised, unless this involves prior approval from the Bank) and "special" consignments that need to be stored recommend opportunities for separately. consolidation and cost savings to the Bank. Small additional project Element Minimum Acceptable Standard Survey should be completed within 72 Survey/Estimate project hours of request. Quotation and documentation provided All new inward bound consignments in within 3 working days below the value of excess of 500 cu ft to be surveyed in advance £5k and 5 working days above £5k. by the Account Manager and removal and storage costs confirmed in advance together with Risk Assessment and Method Statement. Other Minimum Acceptable Standard Post removal / delivery 95% response within 24 hours of request Response time to attend site to resolve being made with resolution. problems that occurred after site visit. 5% response within 72 hours with resolution. Minimum Acceptable Standard Administration 100% paperwork completed and signed off after every job. All damaged recorded, Paperwork signed off on completion of at time of collection by [The Contractor] projects or task to be reported to Banks as a a matter of priority. Accuracy of timesheets and Invoices showing Invoice must be 100% correct and all required project information and purchase timesheets approved by the Banks client order number. manager on completion of job attached.
Consignment to be stowed into steel or wooden containers determined by nature of product or as otherwise agreed beforehand with the banks management e.g. short term consignments held in conventional pens or holding areas. Containers to be padlocked and keys held in an secured area (accessed strictly by agreement with the Bank’s Representative). 100% of steel containers should be used, unless agreed in advance with the banks management or unless items are due for transportation within 48 hours. 100% strictly no access to the banks containers by [The Contractors] staff unless approval is given by the banks client representative in advance. [The Contractor] must have in place a robust procedure for the collection of keys to access the banks containers, all access to the Bank’s containers must be logged and the log kept for the duration of the contract. . Consignment(s) to be consolidated following retrievals to ensure occupied space within the containers is maximised, unless this involves "special" consignments that need to be stored separately. [The Contractor] to carry out quarterly inspections of the banks containers (with prior approval from the Bank) and recommend opportunities for consolidation and cost savings to the Bank. Small additional project Element Minimum Acceptable Standard Survey/Estimate project Survey should be completed within 72 hours of request. All new inward bound consignments in excess of 500 cu ft to be surveyed in advance by the Account Manager and removal and storage costs confirmed in advance together with Risk Assessment and Method Statement. Quotation and documentation provided within 3 working days below the value of £5k and 5 working days above £5k. Other Minimum Acceptable Standard Post removal / delivery Response time to attend site to resolve problems that occurred after site visit. 95% response within 24 hours of request being made with resolution. 5% response within 72 hours with resolution. Minimum Acceptable Standard Administration Paperwork signed off on completion of projects or task 100% paperwork completed and signed off after every job. All damaged recorded, at time of collection by [The Contractor] to be reported to Banks as a a matter of priority. Accuracy of timesheets and Invoices showing all required project information and purchase order number. Invoice must be 100% correct and timesheets approved by the Banks client manager on completion of job attached.