Implement the single Review of aged care How will Greater consumer Government set of core aged care standards. and pilots a choice drives quality quality be standards. Fully implement and innovation, single set of core aged achieved? Providers grow regulation and earned responsive providers care standards. capacity to support autonomy. and increased Publish information on and earned Government does not competition, supported My Aged Care about autonomy. regulate beyond by an agile and performance providers’ Publish differentiated consumer protections proportionate regulatory against standards. performance (core standards). framework Consumer choice information on supported by better core standards and information to drive quality indicators on My competition and quality. Aged Care in order to continue to drive competition and quality. *The short, medium and long-term actions highlighted in this table are a subset of all the actions, as outlined in the individual nine domain pages. How do consumers prepare for and engage with their aged care? in place? What’s currently My Aged Care is the entry point into the aged care system. It assists older people, their families and carers to access aged care information, and find Commonwealth funded aged care services in their local area. It includes a website, contact centre, central client record, web-based portals for consumers, assessors and service providers and the ability for providers to self-manage information about the services they deliver. Current support services for existing and/or potential aged care consumers include advocacy programmes, Community Visitors Scheme, Home Care Today website, Financial Information Service and Aged Care Complaints Scheme. Why does it need to change? There is a reluctance by older people to discuss and plan for their future aged care. Too often the first point of contact with the aged care system and decisions regarding aged care needs are made during a time of crisis. It is important to change societal attitudes, culture and behaviour about aged care so that older Australians welcome the opportunity to have a conversation about their aged care needs early. To become empowered to make informed decisions and exercise choice, consumers need ready access to reliable and easy to navigate information about aged care and for some consumers, access to other supports that assist them to take control. will be viewed as active partners throughout the care journey and be part of “Consumers decision making processes. They will be given the resources and information they need to make informed decisions.” Aged Care Sector Statement of Principles What needs to be done? Short term (within 2 years) Attitudes Promote positive societal attitudes about aged care and benefits of talking about, and planning for aged care. Celebrate successes and achievements.
How will quality be achieved? Government and pilots a single set of core aged care standards. Publish information on My Aged Care about providers’ performance against standards. Consumer choice supported by better information to drive competition and quality. Implement the single set of core aged care standards. Providers grow capacity to support and earned autonomy. Publish differentiated performance information on core standards and quality indicators on My Aged Care in order to continue to drive competition and quality. Review of aged care standards. Fully implement and earned autonomy. Government does not regulate beyond consumer protections (core standards). Greater consumer choice drives quality and innovation, responsive providers and increased competition, supported by an agile and proportionate regulatory framework *The short, medium and long-term actions highlighted in this table are a subset of all the actions, as outlined in the individual nine domain pages. How do consumers prepare for and engage with their aged care? What’s currently in place? My Aged Care is the entry point into the aged care system. It assists older people, their families and carers to access aged care information, and find Commonwealth funded aged care services in their local area. It includes a website, contact centre, central client record, web-based portals for consumers, assessors and service providers and the ability for providers to self-manage information about the services they deliver. Current support services for existing and/or potential aged care consumers include advocacy programmes, Community Visitors Scheme, Home Care Today website, Financial Information Service and Aged Care Complaints Scheme. Why does it need to change? There is a reluctance by older people to discuss and plan for their future aged care. Too often the first point of contact with the aged care system and decisions regarding aged care needs are made during a time of crisis. It is important to change societal attitudes, culture and behaviour about aged care so that older Australians welcome the opportunity to have a conversation about their aged care needs early. To become empowered to make informed decisions and exercise choice, consumers need ready access to reliable and easy to navigate information about aged care and for some consumers, access to other supports that assist them to take control. “Consumers will be viewed as active partners throughout the care journey and be part of decision making processes. They will be given the resources and information they need to make informed decisions.” Aged Care Sector Statement of Principles What needs to be done? Short term (within 2 years) Attitudes Promote positive societal attitudes about aged care and benefits of talking about, and planning for aged care. Celebrate successes and achievements. regulation