5.1 Partnerships with patients/consumers and their whānau/families Establish meaningful engagement and partnership with patient/consumer and their whānau/family as the central participant of the health care team KNOWLEDGE OF ACTIONS the core values associated with promote, provide guidance and collaborate to patient centred care ensure consumer participation and decisionmaking health and disability the concepts of patient services occurs at every level including – engagement and patient governance, planning, policy, setting partnership across the spectrum of priorities, and highlighting quality health care as key strategies for improvement opportunities improving health outcomes and support staff in applying the the principles of health literacy and principles of patient centred care as part of cultural competency their everyday practice the concept of co-design in health work with teams/organisations to facilitate care as a way of involving patients consumer participation in the design of care in co-producing health at the across all levels of health care individual, organisational and policy levels, to improve the experience of collaborate with consumers to provide care for patients guidance to ensure patient centred care principles are applied in organisational decision-making 5.2 Quality and safety culture Contribute to and role model a culture that values and promotes quality and safety as top priorities KNOWLEDGE OF ACTIONS what an ideal quality and safety champion an quality and safety culture culture is and the links with better within their own work environment and across patient outcomes the organisation how to analyse safety culture ensure their words and actions model measurements and use for openness and transparency improvement provide guidance and support with measuring the value of openness and the safety culture and using the results for transparency in health care and the improvement implications for quality and safety assist senior leaders with identifying and system versus individual approaches prioritising and addressing quality and safety to improving the safety and reliability concerns of health care 5.3 Leadership Doing what is right and setting an example so that others follow. In the context of a defined leadership role, leadership carries the responsibility of setting the direction for improving quality and safety consistent with organisational and national goals
5.1 Partnerships with patients/consumers and their whānau/families Establish meaningful engagement and partnership with patient/consumer and their whānau/family as the central participant of the health care team KNOWLEDGE OF ACTIONS the core values associated with patient centred care the concepts of patient engagement and patient partnership across the spectrum of health care as key strategies for improving health outcomes the principles of health literacy and cultural competency the concept of co-design in health care as a way of involving patients in co-producing health at the individual, organisational and policy levels, to improve the experience of care for patients promote, provide guidance and collaborate to ensure consumer participation and decisionmaking health and disability services occurs at every level – including governance, planning, policy, setting priorities, and highlighting quality improvement opportunities and support staff in applying the principles of patient centred care as part of their everyday practice work with teams/organisations to facilitate consumer participation in the design of care across all levels of health care collaborate with consumers to provide guidance to ensure patient centred care principles are applied in organisational decision-making 5.2 Quality and safety culture Contribute to and role model a culture that values and promotes quality and safety as top priorities KNOWLEDGE OF ACTIONS what an ideal quality and safety culture is and the links with better patient outcomes how to analyse safety culture measurements and use for improvement the value of openness and transparency in health care and the implications for quality and safety system versus individual approaches to improving the safety and reliability of health care champion an quality and safety culture within their own work environment and across the organisation ensure their words and actions model openness and transparency provide guidance and support with measuring the safety culture and using the results for improvement assist senior leaders with identifying and prioritising and addressing quality and safety concerns 5.3 Leadership Doing what is right and setting an example so that others follow. In the context of a defined leadership role, leadership carries the responsibility of setting the direction for improving quality and safety consistent with organisational and national goals