Functional Number of Ratings Chapter / Functional Area Recommendations Major Improvement None 0 Necessary (0) Significant IV Affiliate Relationships 22 – Improvement X Customer Assistance Programs 15 – Necessary (3) XVI Merger Synergy Opportunities 2 – VIII (B) Support Services-Supply Chain 4 – Moderate IX Customer Services 16 – Improvement XIV Diversity & EEO 8 – Necessary (4) XV Staffing Planning Process 8 – II Executive Management 3 – V Finance and Accounting 2 – VI (A) Transmission and Distribution- – Transmission and Substations 3 VI (B) Transmission and – Distribution Operations 4 VII (A) Emergency Response-Protective – Minor Services Emergency Management 2 Improvement VII (B) Emergency Response-PPL EU System – Necessary (12) Damage and Storm Response 3 VII (C) Emergency Response-Cyber Security 3 – VII (D) Emergency Response-Compliance with – Requirements of the Pennsylvania Code 3 VIII (C) Support Services-Transportation 1 – XI Information Technology and Systems 8 – XII Human Resources 7 – XIII Executive Compensation 2 – III Governance 0 – Meets Expected VIII (A) Support Services-Technical – Performance (2) Development and Improvement 2 Total Number of Recommendations 118 A number of if effectively implemented, could yield staff’s recommendations, significant quantitative and/or qualitative benefits. Examples of these recommendations included:
Functional Ratings Chapter / Functional Area Number of Recommendations Major Improvement Necessary (0) None 0 Significant Improvement Necessary (3) IV – Affiliate Relationships X – Customer Assistance Programs XVI – Merger Synergy Opportunities 22 15 2 Moderate Improvement Necessary (4) VIII (B) – Support Services-Supply Chain IX – Customer Services XIV – Diversity & EEO XV – Staffing Planning Process 4 16 8 8 Minor Improvement Necessary (12) II – Executive Management V – Finance and Accounting VI (A) – Transmission and Distribution- Transmission and Substations VI (B) – Transmission and Operations VII (A) – Emergency Response-Protective Services Emergency Management VII (B) – Emergency Response-PPL EU System Damage and Storm Response VII (C) – Emergency Response-Cyber Security VII (D) – Emergency Response-Compliance with Requirements of the Pennsylvania Code VIII (C) – Support Services-Transportation XI – Information Technology and Systems XII – Human Resources XIII – Executive Compensation 3 2 3 4 2 3 3 3 1 8 7 2 Meets Expected Performance (2) III – Governance VIII (A) – Support Services-Technical Development and Improvement 0 2 Total Number of Recommendations 118 A number of staff’s recommendations, if effectively implemented, could yield significant quantitative and/or qualitative benefits. Examples of these recommendations included: Distribution