Goal: to answer * * * * * * * * Collect & Analyze Data 100% of calls, * ID opportunity to improve Design & Implement * intervention * Measure effectiveness iii. Beneficiary Satisfaction POQI Survey, are “how a. Consumer * we doing?” survey, Satisfaction Survey Grievance Log Goal: ID accurate * scoring measure and Collect & Analyze Data collect baseline data * ID opportunity to improve Design & Implement intervention Measure effectiveness * b. How are we doing? Comment box Goal: monitor & * * analyze electronic data Collect & analyze data services and reports * ID opportunity to improve Design & Implement * intervention Measure effectiveness
Goal: to answer 100% of calls, Collect & Analyze Data * * * * * * * * ID opportunity to improve * Design & Implement intervention * Measure effectiveness * iii. Beneficiary Satisfaction a. Consumer Satisfaction Survey * POQI Survey, “how are we doing?” survey, Grievance Log Goal: ID accurate scoring measure and collect baseline data Collect & Analyze Data * ID opportunity to improve * Design & Implement intervention Measure effectiveness b. How are we doing? * Comment box Goal: monitor & analyze electronic data services and reports Collect & analyze data * * ID opportunity to improve * Design & Implement intervention * Measure effectiveness