Customer Experience in a Digital Age Grant Program This grant program provides the funding for library training in basic customer service and the use of emerging technologies and digital media in the provision of that service. Libraries will agree to conduct some kind of pre- and post-survey of the community as a part of this project. In addition awardees will commit to incorporating best practices in technology planning including assessment and evaluation of current policies related to customer service. Libraries are encouraged to partner with local high schools, colleges or other institutions that can provide technical advice and assistance. Commissioner Kronholm moved and Commissioner Resnick seconded that the Massachusetts Board of Library Commissioners approve the following Customer Experience Grants totaling $29,750 to start no earlier than October 1, 2015. Agency Amount Awarded Woods Memorial Library, Barre $9,750 Falmouth Public Library $10,000 Yarmouth Town Libraries $10,000 Total: $29,750 The Board voted approval. Full Steam Ahead: Supporting Science, Technology, Engineering, Math and the Arts in Public Library Preschool Programming Grant Public Libraries offer an array of learning experiences that engages the of preschooler’s curiosity the concepts of science and that introduces how arts and science intertwine with each other. During the project, the library collaborates with local preschools and their Coordinated Family and Community Engagement programs (CFCE) as well as with museums, local businesses, industry (if applicable) and others to promote improved STEAM learning. Commissioner Resnick moved and Commissioner Cluggish seconded that the Massachusetts Board of Library Commissioners approve the following Full STEAM Ahead Grants totaling $67,500 to start no earlier than October 1, 2015.
Customer Experience in a Digital Age Grant Program This grant program provides the funding for library training in basic customer service and the use of emerging technologies and digital media in the provision of that service. Libraries will agree to conduct some kind of pre- and post-survey of the community as a part of this project. In addition awardees will commit to incorporating best practices in technology planning including assessment and evaluation of current policies related to customer service. Libraries are encouraged to partner with local high schools, colleges or other institutions that can provide technical advice and assistance. Commissioner Kronholm moved and Commissioner Resnick seconded that the Massachusetts Board of Library Commissioners approve the following Customer Experience Grants totaling $29,750 to start no earlier than October 1, 2015. Agency Amount Awarded Woods Memorial Library, Barre $9,750 Falmouth Public Library $10,000 Yarmouth Town Libraries $10,000 Total: $29,750 The Board voted approval. Full Steam Ahead: Supporting Science, Technology, Engineering, Math and the Arts in Public Library Preschool Programming Grant Public Libraries offer an array of learning experiences that engages the preschooler’s curiosity of the concepts of science and that introduces how arts and science intertwine with each other. During the project, the library collaborates with local preschools and their Coordinated Family and Community Engagement programs (CFCE) as well as with museums, local businesses, industry (if applicable) and others to promote improved STEAM learning. Commissioner Resnick moved and Commissioner Cluggish seconded that the Massachusetts Board of Library Commissioners approve the following Full STEAM Ahead Grants totaling $67,500 to start no earlier than October 1, 2015.