Learner name Learner ID Record of performance *Achieved/ not Outcomes Comments achieved 1 Explain the importance of customer care to an organisation. 2 Establish the of external customers. 3 Provide information to external customers. 4 Respond to dissatisfied external customers in specified circumstances. A or NA in the box to indicate whether the learner has achieved or not achieved each Outcome. The comments column can be used to highlight any reassessment that may be needed.) Overall comments Assessor name Assessor signature Date Unit assessment class record Business: Skills for Customer Care (SCQF Level 4) Group Overall Learner Learner Learner ID Outcomes achievement* surname forename 1 2 3 4 1 A N/A 2 A N/A 3 A N/A
Learner name Learner ID Record of performance Outcomes *Achieved/ not achieved Comments 1 Explain the importance of customer care to an organisation. 2 Establish the of external customers. 3 Provide information to external customers. 4 Respond to dissatisfied external customers in specified circumstances. A or NA in the box to indicate whether the learner has achieved or not achieved each Outcome. The comments column can be used to highlight any reassessment that may be needed.) Overall comments Assessor name Assessor signature Date Unit assessment class record Business: Skills for Customer Care (SCQF Level 4) Group Learner surname Learner forename Learner ID Outcomes Overall achievement* 1 2 3 4 1 A N/A 2 A N/A 3 A N/A