Comments: The following two quotes summarize the content of the other comments: Inclusion of deaf people who do not have videophone or other than TTY. This is the key to ensure TTY callers are not left behind with the inevitable uptake of RTT. Analysis: A huge majority agreed on the importance of access between older technologies and the new solutions as there are still groups of people having no options other than TTYs for reasons such as affordability, no access to high speed Internet, or being used to it and see no reason to change. Q19. Do you think it is important to be able to make calls between different technologies and environment (web-based, app based, etc.)? All participants answered that it is important to have interoperability in across different technologies. Comments Participants expressed the following: Expand more technologies available rather than limit to few. Hearing people can make these types of calls, so why shouldn’t text callers be able to do so? To provide with more flexibility and functional equivalency. There are many people who use mobile devices. Yes, support in several environments the communication flexible. The more options and environments the better as everyone is unique with different needs and preferences. Analysis: was total agreement on the importance of interoperability between different solutions such as web-based solutions, installed apps, different devices and environments. Earlier research on Real-time text user experience This chapter presents brief summaries of earlier research in Real-time text user experience. In a number of studies, with varying participation by both persons who are deaf or hard of hearing, or who have speech disabilities as well as participants without disabilities, the majority of prefer the real-time text style, rather than handling completed messages turn-by-turn. The real-time flow of text in RTT is especially appreciated by the receiving party. (In one study there
Comments: The following two quotes summarize the content of the other comments: Inclusion of deaf people who do not have videophone or other than TTY. This is the key to ensure TTY callers are not left behind with the inevitable uptake of RTT. Analysis: A huge majority agreed on the importance of access between older technologies and the new solutions as there are still groups of people having no options other than TTYs for reasons such as affordability, no access to high speed Internet, or being used to it and see no reason to change. Q19. Do you think it is important to be able to make calls between different technologies and environment (web-based, app based, etc.)? All participants answered that it is important to have interoperability in across different technologies. Comments Participants expressed the following: Expand more technologies available rather than limit to few. Hearing people can make these types of calls, so why shouldn’t text callers be able to do so? To provide with more flexibility and functional equivalency. There are many people who use mobile devices. Yes, support in several environments the communication flexible. The more options and environments the better as everyone is unique with different needs and preferences. Analysis: was total agreement on the importance of interoperability between different solutions such as web-based solutions, installed apps, different devices and environments. Earlier research on Real-time text user experience This chapter presents brief summaries of earlier research in Real-time text user experience. In a number of studies, with varying participation by both persons who are deaf or hard of hearing, or who have speech disabilities as well as participants without disabilities, the majority of prefer the real-time text style, rather than handling completed messages turn-by-turn. The real-time flow of text in RTT is especially appreciated by the receiving party. (In one study there