NI Advice Quality Standard Gap Analysis Example of Evidence Example of Evidence Detailed Standard Quality Element 1 - Quality of Advice Constitution Memorandum and Articles Mission Values 1.1.1 - All advice is given in line with the Annual Report agreed principles Community Plan Strategic Plan Business Plan/Operational Plan Advice Services Development Plan Induction policies and procedures 1.1 - In line with 1.1.2 - All advisers are aware of and fully Employment Contract advice principles accept the principles Training Develop and records Volunteer Agreements Website Annual reports 1.1.3 - All core advice topics (see list in Funder reports Appendix 4.1) are offered by the provider Referral agreement with organisations (Memorandum of Understanding, Service Levels Agreements) 1.1.4 - Providers must be in membership of Advice NI one or more of the NIASC regional Citizen’s Advice organisations Law Centre NI 1.2 - Case File Reviews 1.2.1 - The background to the client’s enquiry Quality of Advice Audits a is fully explored Shadowing/Observation/Call Listening Training records inc. case recording – Case File Reviews Quality of Advice Audits 1.2.2 - Clients are made aware of the wider Shadowing/Observation/Call Listening range of advice on offer Training records inc. case recording – of Referral statistical reports Organisations databased detailing local support groups
NI Advice Quality Standard Gap Analysis Example of Evidence Quality Element Detailed Standard Example of Evidence 1 - Quality of Advice 1.1 - In line with advice principles 1.1.1 - All advice is given in line with the agreed principles Constitution Memorandum and Articles Mission Values Annual Report Community Plan Strategic Plan Business Plan/Operational Plan Advice Services Development Plan 1.1.2 - All advisers are aware of and fully accept the principles Induction policies and procedures Employment Contract Training Develop and records Volunteer Agreements 1.1.3 - All core advice topics (see list in Appendix 4.1) are offered by the provider Website Annual reports Funder reports Referral agreement with organisations (Memorandum of Understanding, Service Levels Agreements) 1.1.4 - Providers must be in membership of one or more of the NIASC regional organisations Advice NI Citizen’s Advice Law Centre NI 1.2 - of 1.2.1 - The background to the client’s enquiry is fully explored Case File Reviews Quality of Advice Audits Shadowing/Observation/Call Listening Training records – inc. case recording 1.2.2 - Clients are made aware of the wider range of advice on offer Case File Reviews Quality of Advice Audits Shadowing/Observation/Call Listening Training records – inc. case recording Referral statistical reports Organisations databased detailing local support groups a