Issue Satisfactory performance Unsatisfactory performance Communication Format of communication (e.g. email, posters or web site updates) is appropriate to Format is inappropriate for purpose. the purpose. Communication is not adapted for the target audience. Key pieces of communication do not reach the target Language is clear and concise. audience. Workforce are aware of the communication. Processes for routinely distributing relevant communication materials are in place. Communication strategies are rarely or not evaluated. The needs of culturally and linguistically diverse populations are taken into consideration. Communication strategies are evaluated and modified accordingly. Equipment Workforce are trained in use of equipment. Workforce does not know how to use the available equipment appropriately. Equipment is maintained and records kept of faults, repairs and maintenance. Equipment is not available. Equipment is not maintained or repaired. Met with merit For an action to be assessed as with merit’ it is expected that the community health service would be able to demonstrate all of the following: ‘met All of the requirements of satisfactory performance are met for the specific standard. The improvement is apparent in all relevant areas of the organisation. The improvement is sustainable. The improvement is built into day-to-day operations. The performance reflects the safety and quality culture of the organisation. The improvement is evaluated.
Issue Satisfactory performance Unsatisfactory performance Communication Format of communication (e.g. email, posters or web site updates) is appropriate to the purpose. Language is clear and concise. Workforce are aware of the communication. Processes for routinely distributing relevant communication materials are in place. The needs of culturally and linguistically diverse populations are taken into consideration. Communication strategies are evaluated and modified accordingly. Format is inappropriate for purpose. Communication is not adapted for the target audience. Key pieces of communication do not reach the target audience. Communication strategies are rarely or not evaluated. Equipment Workforce are trained in use of equipment. Equipment is maintained and records kept of faults, repairs and maintenance. Workforce does not know how to use the available equipment appropriately. Equipment is not available. Equipment is not maintained or repaired. Met with merit For an action to be assessed as ‘met with merit’ it is expected that the community health service would be able to demonstrate all of the following: All of the requirements of satisfactory performance are met for the specific standard. The improvement is apparent in all relevant areas of the organisation. The improvement is sustainable. The improvement is built into day-to-day operations. The performance reflects the safety and quality culture of the organisation. The improvement is evaluated.