The following table shows the 2015–2016 second-quarter results for the performance indicators that measure progress in achieving strategic goals, mapped against core CIHI’s CIHI’s functions. Q2 2015–2016 Change from Performance indicator Target Actual Q2 2014–2015* Notes 1. More and Better Data: CIHI will enhance the scope, quality and timeliness of our data holdings. Performance measures for this strategic goal are measured on an annual or other periodic basis and are therefore not a part of this quarterly report. 2. Relevant and Actionable Analysis: CIHI will continue to produce quality information and analyses that are relevant and actionable. Total downloads of top 20 analytical 10,500 6,143 Data collection processing ↓ reports was aligned with the new content management system. Unsolicited media interest 200 334 ↑ Ad hoc media requests for information 62 58 ↑ New social media subscribers 1,560 1,055 ↓ Social media mentions 1,800 2,484 ↑ 3. Improved Understanding and Use: CIHI will work with stakeholders to help them better understand, access and use our data and analyses in their day-to-day decision-making. Standard and complex data requests 75 79 In addition, 20 very → completed complex requests were completed. Standard and complex data requests 85% 90% Efforts are under way to ↑ completed within service standards reduce completion time for standard aggregate requests in order to meet the service standard target for this type of request. Education sessions delivered 304 248 A number of sessions were ↓ cancelled due to low enrolment and changing plans in program areas and jurisdictions. Satisfaction with education sessions 96% 97.2% ↑ (good or excellent) 4. Deliver Organizational Excellence: CIHI promotes continuous learning and development, fosters an engaged workforce and strengthens accountability. Central Client Services response 100% 90% Lack of available resources ↓ rates (within 2 days) led to 90% of Client (Client Support requests achieving Support) the 2-day target response 100% (Order rate. Desk, Education)
The following table shows the 2015–2016 second-quarter results for the performance indicators that measure progress in achieving CIHI’s strategic goals, mapped against CIHI’s core functions. Performance indicator Q2 2015–2016 Change from Q2 2014–2015* Notes Target Actual 1. More and Better Data: CIHI will enhance the scope, quality and timeliness of our data holdings. Performance measures for this strategic goal are measured on an annual or other periodic basis and are therefore not a part of this quarterly report. 2. Relevant and Actionable Analysis: CIHI will continue to produce quality information and analyses that are relevant and actionable. Total downloads of top 20 analytical reports 10,500 6,143 ↓ Data collection processing was aligned with the new content management system. Unsolicited media interest 200 334 ↑ Ad hoc media requests for information 62 58 ↑ New social media subscribers 1,560 1,055 ↓ Social media mentions 1,800 2,484 ↑ 3. Improved Understanding and Use: CIHI will work with stakeholders to help them better understand, access and use our data and analyses in their day-to-day decision-making. Standard and complex data requests completed 75 79 → In addition, 20 very complex requests were completed. Standard and complex data requests completed within service standards 85% 90% ↑ Efforts are under way to reduce completion time for standard aggregate requests in order to meet the service standard target for this type of request. Education sessions delivered 304 248 ↓ A number of sessions were cancelled due to low enrolment and changing plans in program areas and jurisdictions. Satisfaction with education sessions (good or excellent) 96% 97.2% ↑ 4. Deliver Organizational Excellence: CIHI promotes continuous learning and development, fosters an engaged workforce and strengthens accountability. Central Client Services response rates (within 2 days) 100% 90% (Client Support) 100% (Order Desk, Education) ↓ Lack of available resources led to 90% of Client Support requests achieving the 2-day target response rate.