LI8 Licensing Complaints and queries Retain for 7 years Deletion of In the absence of formal Yes Service about licensing matters from date of electronic record guidance a retention period Requests or service provision conclusion of and any of 7 years provides a history service request accompanying which may be relevant when electronic determining suitability should documents. the subject of the complaint be a current licence holder or (Any hard copies are make a new licence securely disposed of application. once the complaint has been processed.)
LI8 Licensing Service Requests Complaints and queries about licensing matters or service provision Retain for 7 years from date of conclusion of service request Deletion of electronic record and any accompanying electronic documents. (Any hard copies are securely disposed of once the complaint has been processed.) In the absence of formal guidance a retention period of 7 years provides a history which may be relevant when determining suitability should the subject of the complaint be a current licence holder or make a new licence application. Yes