Supervise Knowledge and skills in Practice monitoring skills Role Play Written Test 1 hour team monitoring team member Design monitoring scheme Writeshop Demonstration performance performance for team operation as well as Discussions Written Test Monitoring team operation client satisfaction and needs Self-paced Demonstration to ensure client needs and Evaluate performance of handout/ satisfaction worker module Methods of monitoring Group performance Dynamics Informal/formal counseling skills Identify Background information on Perform Data gathering Direct Interview 2 hours 3. Develop and practice relevant parties to the regarding relevant observation Written exam negotiation skills information in negotiation information related to Self-paced Demonstration planning Observing differences negotiation handout/ negotiations between content and Designing a negotiation module process process Discussion Identifying bargaining Practice negotiation Workshop information strategies and manage the Applying strategies to process manage process Participate in Applying steps in Writeshop on identifying Simulation/ Written exam 2 hours negotiations negotiating process negotiation process role playing Practical/ Strategies to manage Perform background Writeshop performance conflict information gathering Discussion test Steps in negotiating process Document Procedure in documenting Practice documentation Case studies Written exam 1 hour areas for negotiations techniques/minutes of Role play Practical/ agreement Managing information meeting performance Filing documents Practice recording of test agreement Keeping of records
Supervise team performance Knowledge and skills in monitoring team member performance Monitoring team operation to ensure client needs and satisfaction Methods of monitoring performance Informal/formal counseling skills Practice monitoring skills Design monitoring scheme for team operation as well as client satisfaction and needs Evaluate performance of worker Role Play Writeshop Discussions Self-paced handout/ module Group Dynamics Written Test Demonstration Written Test Demonstration 1 hour 3. Develop and practice negotiation skills Identify relevant information in planning negotiations Background information on parties to the negotiation Observing differences between content and process Identifying bargaining information Applying strategies to manage process Perform Data gathering regarding relevant information related to negotiation Designing a negotiation process Practice negotiation strategies and manage the process Direct observation Self-paced handout/ module Discussion Workshop Interview Written exam Demonstration 2 hours Participate in negotiations Applying steps in negotiating process Strategies to manage conflict Steps in negotiating process Writeshop on identifying negotiation process Perform background information gathering Simulation/ role playing Writeshop Discussion Written exam Practical/ performance test 2 hours Document areas for agreement Procedure in documenting negotiations Managing information Filing documents Practice documentation techniques/minutes of meeting Practice recording of agreement Keeping of records Case studies Role play Written exam Practical/ performance test 1 hour