Table 16: PG&E Estimated Customer Support (Section E) Budgets Estimate 2017 2018 2019 Total Budget Category Proposed Proposed Proposed Proposed Budget Details Budget Budget Budget Budget Call Center Support $57,375 $321,765 $80,778 $459,918 13.77 per call x 33,400 calls = $459,918 (over 3 years) $ $ Training Facilitation $7,440 $7,440 40 sessions x 2.75 hours x $67.64 = $7,440 - - $ $ Employee Training $99,800 $99,800 800 employees x 2.5 hours x $49.90 = $99,800 - - $ Web-based Training $9,980 $9,980 $19,960 800 employees x 0.5 hours x $49.90 = $19,960 ($9,980 annually over 2 years) - Total Annual Budget $174,595 $331,745 $80,778 Total Proposed Budget $587,118 Table 17: Information Technology (Section F) Budget Estimate 2017 2018 2019 Total Budget Category Proposed Proposed Proposed Proposed Budget Details Budget Budget Budget Budget This process is specific to the creation of the E-TOU-C rate which consists of building and $ $ Building New Rate $325,000 $325,000 programming the new rate and ensuring it appears in all internal and external tools by the - - time the first notifications are sent out (expected December 2017).* This process consists of the functionality needed to identify (eligible) randomly selected customers not subject to exclusions, and then notify and transition them to the Default Pilot, which includes numerous system configurations and integration. This also includes $ $ Default Process $2,400,000 building online and IVR opt-out functionality and tracking. Additionally, it includes updates - - to the rate analysis tool for customers to assess how they are performing on current versus default rate. All changes must be tested in multiple PG&E systems to ensure operational readiness.*
Table 16: PG&E Estimated Customer Support (Section E) Budgets Estimate Budget Category 2017 Proposed Budget 2018 Proposed Budget 2019 Proposed Budget Total Proposed Budget Budget Details Call Center Support $57,375 $321,765 $80,778 $459,918 13.77 per call x 33,400 calls = $459,918 (over 3 years) Training Facilitation $7,440 $ - $ - $7,440 40 sessions x 2.75 hours x $67.64 = $7,440 Employee Training $99,800 $ - $ - $99,800 800 employees x 2.5 hours x $49.90 = $99,800 Web-based Training $9,980 $9,980 $ - $19,960 800 employees x 0.5 hours x $49.90 = $19,960 ($9,980 annually over 2 years) Total Annual Budget $174,595 $331,745 $80,778 Total Proposed Budget $587,118 Table 17: Information Technology (Section F) Budget Estimate Budget Category 2017 Proposed Budget 2018 Proposed Budget 2019 Proposed Budget Total Proposed Budget Budget Details Building New Rate $325,000 $ - $ - $325,000 This process is specific to the creation of the E-TOU-C rate which consists of building and programming the new rate and ensuring it appears in all internal and external tools by the time the first notifications are sent out (expected December 2017).* Default Process $2,400,000 $ - $ - This process consists of the functionality needed to identify (eligible) randomly selected customers not subject to exclusions, and then notify and transition them to the Default Pilot, which includes numerous system configurations and integration. This also includes building online and IVR opt-out functionality and tracking. Additionally, it includes updates to the rate analysis tool for customers to assess how they are performing on current versus default rate. All changes must be tested in multiple PG&E systems to ensure operational readiness.*