Table 4: Clients’ need comparison analysis customers FCA’s Requirements from each customer customers requirement from FCA Issues negatively influenced by costumers Level influence by each customers Respects legal work relationship Cooperative proclamations, regulations and guidelines Appeal Compliant to government Ready to implement cooperative laws Cooperative policies, strategies, programs, packages and others Sue Established and integrated organizational Model cooperative by-laws and operational manuals, Exercise organizational dishonesty system Training and education, advisory, experience sharing services Set aside as weak organization Cooperative Have committed, honest, ethical and competent Research and study results Exercise against organizational existence promotion monitoring, evaluation and feedback reports and current information High bodies at each Timely reliable and sustainable information system regulate and Safeguarding cooperative law level in place organize, audit, legal & inspection service as well as technical to implement directions issued by FCA support, marketing system Establish a system to scale up best practices Cooperative Registered by federal, regional, zonal and woreda Organization, registration and liquidation Appeal Compliant Societies cooperative promotion bodies Audit, legal, inspection and research Exercise organizational dishonesty Respected and obeyed cooperative law Support in project design Set aside as weak organization Fulfilled the registration criteria Market linkage & information service impertinence Have plan Facilitation credit service Sue and work against organizational High Training, education, advisory services and experience sharing existence System development Promote new technologies and systems Their organization at each level of tire wants to link with national or/and international level as well as to solve their problems Confirmation for membership Dispute settlement Appeal Compliant Fulfill preconditions for required service Division, Amalgamation, dissolution or liquidation and Sue Cooperative Respect cooperative proclamations, regulations, Provision of audit and inspection service lack trustfulness Medium, members guidelines & by-laws in all their business Provide technical advise operations Information service Training, experience sharing, up to date, effective technical support Cooperative to be cooperative employees Dispute settlement Appeal Compliant employees Their service request should be legal Information service Lack of trustfulness Medium Training, capacity building & experience sharing Community volunteer to organize Organization & registration Appeal Compliant Accept cooperative laws Information & advisory service Sue Have legal ability /capacity/ Awareness aeration/sensitization Lack trustfulness and Create organizational dishonesty Medium Affect organizational image agitate others no to be cooperative membership
Table 4: Clients’ need comparison analysis customers FCA’s Requirements from each customer customers requirement from FCA Issues negatively influenced by costumers Level influence by each customers Cooperative promotion bodies at each level Respects legal work relationship Ready to implement cooperative laws Established and integrated organizational system Have committed, honest, ethical and competent Timely reliable and sustainable information system in place to implement directions issued by FCA Cooperative proclamations, regulations and guidelines Cooperative policies, strategies, programs, packages and others Model cooperative by-laws and operational manuals, Training and education, advisory, experience sharing services Research and study results monitoring, evaluation and feedback reports and current information regulate and Safeguarding cooperative law organize, audit, legal & inspection service as well as technical support, marketing system Establish a system to scale up best practices Appeal Compliant to government Sue Exercise organizational dishonesty Set aside as weak organization Exercise against organizational existence High Cooperative Societies Registered by federal, regional, zonal and woreda cooperative promotion bodies Respected and obeyed cooperative law Fulfilled the registration criteria Have plan Organization, registration and liquidation Audit, legal, inspection and research Support in project design Market linkage & information service Facilitation credit service Training, education, advisory services and experience sharing System development Promote new technologies and systems Their organization at each level of tire wants to link with national or/and international level as well as to solve their problems Appeal Compliant Exercise organizational dishonesty Set aside as weak organization impertinence Sue and work against organizational existence High Cooperative members Confirmation for membership Fulfill preconditions for required service Respect cooperative proclamations, regulations, guidelines & by-laws in all their business operations Dispute settlement Division, Amalgamation, dissolution or liquidation and Provision of audit and inspection service Provide technical advise Information service Training, experience sharing, up to date, effective technical support Appeal Compliant Sue lack trustfulness Medium, Cooperative employees to be cooperative employees Their service request should be legal Dispute settlement Information service Training, capacity building & experience sharing Appeal Compliant Lack of trustfulness Medium Community volunteer to organize Accept cooperative laws Have legal ability /capacity/ Organization & registration Information & advisory service Awareness aeration/sensitization Appeal Compliant Sue Lack trustfulness and Create organizational dishonesty Affect organizational image agitate others no to be cooperative membership Medium