responding to and statements without and statements without by developing and questions and judgment, bias, or judgment, bias, or maintaining eye contact, statements without condescension. condescension. physically in” or “leaning judgment, bias, or by developing by developing up,” and “opening condescension. and maintaining eye and maintaining eye effectively mirroring or by developing contact, physically contact, physically reflecting facial and maintaining eye in” or in” or expression. “leaning “opening “leaning “opening contact, physically up,” and effectively up,” and effectively in” or “leaning mirroring or reflecting mirroring or reflecting up,” and “opening facial expression. facial expression. effectively mirroring or reflecting facial expression. Nonverbal Does not maintain eye Generally Demonstrates strong Demonstrates strong Demonstrates exemplary Communication contact and use demonstrates strong nonverbal nonverbal nonverbal communication appropriate gestures nonverbal communication skills and communication skills, but skills by maintaining eye and facial expressions communication skills has mastered most of the needs more practice, by contact to establish that match the verbal by mastering at following: maintaining maintaining eye contact rapport, using gestures, statements, speaks half of the following: eye contact to establish to establish rapport, facial expressions, and artificially, and does maintaining eye rapport, gestures, using gestures, facial posture to reinforce the not respond to contact to establish facial expressions, and expressions, and posture verbal message, using an behaviors. rapport, using gestures, posture to reinforce the to reinforce the verbal authentic tone and a facial expressions, and verbal message, using an message, using an natural pitch and volume, posture to reinforce authentic tone and a authentic tone and a and recognizing and the verbal message, natural pitch and volume, natural pitch and volume, responding to the using an authentic tone and recognizing and and recognizing and behaviors within a and a natural pitch and responding to the responding to the specific situation. volume, and behaviors within a behaviors within a recognizing and specific situation. specific situation. responding to the behaviors within a specific situation.
responding to questions and statements without judgment, bias, or condescension. by developing and maintaining eye contact, physically “leaning in” or “opening up,” and effectively mirroring or reflecting facial expression. and statements without judgment, bias, or condescension. by developing and maintaining eye contact, physically “leaning in” or “opening up,” and effectively mirroring or reflecting facial expression. and statements without judgment, bias, or condescension. by developing and maintaining eye contact, physically “leaning in” or “opening up,” and effectively mirroring or reflecting facial expression. by developing and maintaining eye contact, physically “leaning in” or “opening up,” and effectively mirroring or reflecting facial expression. Nonverbal Communication Does not maintain eye contact and use appropriate gestures and facial expressions that match the verbal statements, speaks artificially, and does not respond to behaviors. Generally demonstrates strong nonverbal communication skills by mastering at half of the following: maintaining eye contact to establish rapport, using gestures, facial expressions, and posture to reinforce the verbal message, using an authentic tone and a natural pitch and volume, and recognizing and responding to the behaviors within a specific situation. Demonstrates strong nonverbal communication skills and has mastered most of the following: maintaining eye contact to establish rapport, gestures, facial expressions, and posture to reinforce the verbal message, using an authentic tone and a natural pitch and volume, and recognizing and responding to the behaviors within a specific situation. Demonstrates strong nonverbal communication skills, but needs more practice, by maintaining eye contact to establish rapport, using gestures, facial expressions, and posture to reinforce the verbal message, using an authentic tone and a natural pitch and volume, and recognizing and responding to the behaviors within a specific situation. Demonstrates exemplary nonverbal communication skills by maintaining eye contact to establish rapport, using gestures, facial expressions, and posture to reinforce the verbal message, using an authentic tone and a natural pitch and volume, and recognizing and responding to the behaviors within a specific situation.