First Steps to raising concerns and complaints Before you start it is important to be clear what aspect of your NHS care you are unhappy with; this can be any part of the NHS care/ services you have received, but might include: Treatment or care Attitude of Poor communication Waiting times Lack of information Failure to diagnose a condition Below are some examples of recent issues raised: ‘real-life’ emergency ambulance took over an hour to arrive’ ‘An patient was given incorrect information about a medical procedure ‘A and suffered pain as a result’ GP refused to do a home ‘A elderly patient frequently had to wait a long time for routine transport ‘An home from hospital appointments’ patient felt that a nurse had treated him without respect’ ‘A Helpful Tip:
First Steps to raising concerns and complaints Before you start it is important to be clear what aspect of your NHS care you are unhappy with; this can be any part of the NHS care/ services you have received, but might include: Treatment or care Attitude of Poor communication Waiting times Lack of information Failure to diagnose a condition Below are some ‘real-life’ examples of recent issues raised: ‘An emergency ambulance took over an hour to arrive’ ‘A patient was given incorrect information about a medical procedure and suffered pain as a result’ ‘A GP refused to do a home ‘An elderly patient frequently had to wait a long time for routine transport home from hospital appointments’ ‘A patient felt that a nurse had treated him without respect’ Helpful Tip: