Why am I getting an error that my account is currently not available? Verify you are on the correct web portal. Please contact participant services to assess this issue. How to Verify an Account I didn’t put my email in when creating my account. How do I verify my account now? Log into your account Select the “Manage Account” tab at the top of your dashboard Select “Verify Account” Answer your security question. If you do not know your security question please contact participant services. Enter a valid email address, confirm the email address and select “Update Email” Retrieve the verification link from the email address you entered and click on the link provided. I added my email when creating my account. How do I verify it? You must be logged in to the email account you entered when creating your account. Retrieve the verification link from the email address you entered and select the link provided After you select the link, it will take you to the log in page. Log in with your username and password and your account will now be verified. Why didn’t I receive a verification link to my email? Verify that the email address entered correctly. You can verify or change your email address under the “Manage Account” tab and resend the verification link. It can take up to 30 minutes to receive the verification link. Check your junk, deleted or spam folders. If you still have not received the link please contact participant services. How do I change my email address if I entered it incorrectly? Log into your account and go to the “Manage Account” tab. Select “Change Email Address.” Answer your security question. If you do not know your security question please call participant services.
Why am I getting an error that my account is currently not available? Verify you are on the correct web portal. Please contact participant services to assess this issue. How to Verify an Account I didn’t put my email in when creating my account. How do I verify my account now? Log into your account Select the “Manage Account” tab at the top of your dashboard Select “Verify Account” Answer your security question. If you do not know your security question please contact participant services. Enter a valid email address, confirm the email address and select “Update Email” Retrieve the verification link from the email address you entered and click on the link provided. I added my email when creating my account. How do I verify it? You must be logged in to the email account you entered when creating your account. Retrieve the verification link from the email address you entered and select the link provided After you select the link, it will take you to the log in page. Log in with your username and password and your account will now be verified. Why didn’t I receive a verification link to my email? Verify that the email address entered correctly. You can verify or change your email address under the “Manage Account” tab and resend the verification link. It can take up to 30 minutes to receive the verification link. Check your junk, deleted or spam folders. If you still have not received the link please contact participant services. How do I change my email address if I entered it incorrectly? Log into your account and go to the “Manage Account” tab. Select “Change Email Address.” Answer your security question. If you do not know your security question please call participant services.