PM - 2.7 All Remedy users should W 5 have the Problem Submitter Role PM - 2.8 All Remedy users should M 1 have Problem Viewer role PM - 2.9 All Problem Coordinators M 1 need to have the Problem Manager functional role PM - 2.10 Only Remedy users can M 1 a Problem Ticket, “own” any vendor issues will be managed by CD personnel. PM - 3.0 Problem Classification Problem Manager PM - 3.1 Correspond to existing M 1 classifications with the other processes PM - 3.2 Ability to prioritize M 1 Problems PM - 4.0 Problem Investigation Problem and Diagnosis Manager PM - 4.1 Interaction with Incident M 1 Management PM - 4.2 Problem analysis to identify M 1 the root cause, workarounds, and potential solutions PM - 4.3 Problem Manager & M 1 Coordinator can assign the analysis team
PM - 2.7 All Remedy users should have the Problem Submitter Role W 5 PM - 2.8 All Remedy users should have Problem Viewer role M 1 PM - 2.9 All Problem Coordinators need to have the Problem Manager functional role M 1 PM - 2.10 Only Remedy users can “own” a Problem Ticket, any vendor issues will be managed by CD personnel. M 1 PM - 3.0 Problem Classification Problem Manager PM - 3.1 Correspond to existing classifications with the other processes M 1 PM - 3.2 Ability to prioritize Problems M 1 PM - 4.0 Problem Investigation and Diagnosis Problem Manager PM - 4.1 Interaction with Incident Management M 1 PM - 4.2 Problem analysis to identify the root cause, workarounds, and potential solutions M 1 PM - 4.3 Problem Manager & Coordinator can assign the analysis team M 1