3 to 6 21.1 months 6 to 9 21.1 months 9 months to 12.3 a year More than a 31.6 year Case Closure The act of closing a consumer’s case ends the formal contact the counselor has with a consumer. 72.2% of people who had a positive employment outcome knew their cases had been closed. This item is just about the same as last year. Consumers in groups B and C were better informed about their case closure than 2011. The rate increased about 1% for group C and jumped up 9% for those in group B. I KNEW WHEN MY CASE WAS CLOSED A% B% C% (n=295) (n=229) (n=339) Yes 72.2 67.7 62.2 No 27.8 32.3 37.8 I knew when my case was closed
3 to 6 months 21.1 6 to 9 months 21.1 9 months to a year 12.3 More than a year 31.6 Case Closure The act of closing a consumer’s case ends the formal contact the counselor has with a consumer. 72.2% of people who had a positive employment outcome knew their cases had been closed. This item is just about the same as last year. Consumers in groups B and C were better informed about their case closure than 2011. The rate increased about 1% for group C and jumped up 9% for those in group B. I KNEW WHEN MY CASE WAS CLOSED A% (n=295) B% (n=229) C% (n=339) Yes 72.2 67.7 62.2 No 27.8 32.3 37.8 I knew when my case was closed