Task 13: Customer Complaint Resolution Unresolved complaints shall be Customer Complaints. reported to Program Administrator within twenty-four (24) hours, or immediately if the complaints involve 13.1 As needed health or safety. A detailed customer complaint log shall be provided to the Program Administrator upon request. Summary log of complaints Complaint Resolution Log. due in Monthly Reports, including the type of 13.2 Monthly Reports complaint received, the number of each complaint type, and whether the complaint was resolved. Task 14: Transition and Ramp-Down Draft due September 1, Program Transition Plan. 14.1 2018. Final due within ten (10) Business Days after Draft by September 1, 2018 receipt of all Program Administrator comments. Draft due September 1, Program Ramp-Down Plan. 14.2 2014. Final due within ten (10) Business Days after Draft by September 1, 2018 receipt of all Program Administrator comments. General Terms and Conditions Program Implementer shall Performance Standards. obtain and retain written statements upon hiring and on Statements upon an annual basis from anyone it employs to perform the hiring and annually; Article 4 Work and from Program Implementer Subcontractors, Provided to Program and shall provide signed written statements to Program Administrator by November 1 Administrator with the annual Staffing Plan required in annually Task 4.1. On an annual basis throughout the Financial Audit. term of this Agreement, the Program Implementer shall undergo a certified financial audit performed utilizing Generally Accepted Accounting Principles and Within sixty (60) Business Days of Article 17 Generally Accepted Auditing standards. The Program execution of this Agreement; thereafter Implementer shall provide the Program Administrator, by December 31 annually Commission and the Contract Administrator with a copy of the audit report for each such audit within sixty (60) days after the completion of the audit. Duly executed Certificates of Insurance Requirements. Insurance due within two (2) weeks of the renewal date of any expiring insurance coverage. Thirty (30) Within two (2) weeks of the renewal date days’ Article 21 prior written notice for any material change in, or of any expiring insurance coverage cancellation of, insurance coverage. Insurance maintained throughout Term of Agreement.
Task 13: Customer Complaint Resolution 13.1 Customer Complaints. Unresolved complaints shall be reported to Program Administrator within twenty-four (24) hours, or immediately if the complaints involve health or safety. A detailed customer complaint log shall be provided to the Program Administrator upon request. As needed 13.2 Complaint Resolution Log. Summary log of complaints due in Monthly Reports, including the type of complaint received, the number of each complaint type, and whether the complaint was resolved. Monthly Reports Task 14: Transition and Ramp-Down 14.1 Program Transition Plan. Draft due September 1, 2018. Final due within ten (10) Business Days after receipt of all Program Administrator comments. Draft by September 1, 2018 14.2 Program Ramp-Down Plan. Draft due September 1, 2014. Final due within ten (10) Business Days after receipt of all Program Administrator comments. Draft by September 1, 2018 General Terms and Conditions Article 4 Performance Standards. Program Implementer shall obtain and retain written statements upon hiring and on an annual basis from anyone it employs to perform the Work and from Program Implementer Subcontractors, and shall provide signed written statements to Program Administrator with the annual Staffing Plan required in Task 4.1. Statements upon hiring and annually; Provided to Program Administrator by November 1 annually Article 17 Financial Audit. On an annual basis throughout the term of this Agreement, the Program Implementer shall undergo a certified financial audit performed utilizing Generally Accepted Accounting Principles and Generally Accepted Auditing standards. The Program Implementer shall provide the Program Administrator, Commission and the Contract Administrator with a copy of the audit report for each such audit within sixty (60) days after the completion of the audit. Within sixty (60) Business Days of execution of this Agreement; thereafter by December 31 annually Article 21 Insurance Requirements. Duly executed Certificates of Insurance due within two (2) weeks of the renewal date of any expiring insurance coverage. Thirty (30) days’ prior written notice for any material change in, or cancellation of, insurance coverage. Insurance maintained throughout Term of Agreement. Within two (2) weeks of the renewal date of any expiring insurance coverage