Patient rights and engagement Overview of what is required Suggested approach Examples of evidence Consumer clinical records reflect assessment of need and support provided. 1.18 Implementing processes to enable partnership with patients in decisions about their care, including informed consent to treatment 1.18.1 Patients and carers are partners in the planning for their treatment Your community health service should empower If the overarching health service organisation Consumer clinical records include: has an established framework for collaborative consumers to be involved in the process of information provided to consumers about their care planning, you should engage clinicians to planning their own treatment. Information to proposed treatment implement this framework locally. support their involvement needs to be provided consumer involvement in assessment in a timely and culturally appropriate way. If your community health service is required to processes implement a framework for engaging consumer involvement in planning for service consumers partners in their treatment, then: cessation adopt, adapt or develop policies, procedures case conference records with consumers and/or protocols that describe key principles completed consent forms. for engaging consumers and carers as Analysis of consumer feedback regarding their partners in care planning participation in treatment planning. ensure the workforce are trained in the Results of consumer experience surveys and application and use of the organisation’s actions taken to address issues identified consumer engagement framework regarding participation in making decisions implement a monitoring and reporting system about their care. for collaborative care planning Consumer information resources about provide reports to the governing body about treatments and services. the effectiveness of the consumer Orientation manuals, education resources and engagement framework. records of attendance at training by the workforce on consumer engagement. Workforce orientation and training programs may include information on: principles of consumer compassion, respect and dignity and individual rights holistic care, considering the person as a whole not a body part or disease importance of continuous open communication
Patient rights and engagement Overview of what is required Suggested approach Examples of evidence Consumer clinical records reflect assessment of need and support provided. 1.18 Implementing processes to enable partnership with patients in decisions about their care, including informed consent to treatment 1.18.1 Patients and carers are partners in the planning for their treatment Your community health service should empower consumers to be involved in the process of planning their own treatment. Information to support their involvement needs to be provided in a timely and culturally appropriate way. If the overarching health service organisation has an established framework for collaborative care planning, you should engage clinicians to implement this framework locally. If your community health service is required to implement a framework for engaging consumers partners in their treatment, then: adopt, adapt or develop policies, procedures and/or protocols that describe key principles for engaging consumers and carers as partners in care planning ensure the workforce are trained in the application and use of the organisation’s consumer engagement framework implement a monitoring and reporting system for collaborative care planning provide reports to the governing body about the effectiveness of the consumer engagement framework. Workforce orientation and training programs may include information on: principles of consumer compassion, respect and dignity and individual rights holistic care, considering the person as a whole not a body part or disease importance of continuous open communication Consumer clinical records include: information provided to consumers about their proposed treatment consumer involvement in assessment processes consumer involvement in planning for service cessation case conference records with consumers completed consent forms. Analysis of consumer feedback regarding their participation in treatment planning. Results of consumer experience surveys and actions taken to address issues identified regarding participation in making decisions about their care. Consumer information resources about treatments and services. Orientation manuals, education resources and records of attendance at training by the workforce on consumer engagement.