Adhering to the regulations set out in OSH legislation which should be – displayed in the workplace so staff are aware of their obligations Representing the best interests of the business in their everyday working – practice and in everything they say about the business. Slide Slide No Trainer Notes Trainer continues to identify to trainees the responsibilities they are in the workplace: Working to the best of their ability ensuring their practice is the best they can – do. Staff are obliged to their best’ in all the work they do ‘do Keeping commercial information in confidence Being responsible and accountable for all money received on behalf of the business all money received must be passed on to the venue – Obeying all lawful instructions from management even if these instructions – extend outside their traditional workplace role. Staff are not obliged to follow any direction from management that requires them to break the law Complying with workplace policies and procedures including all applicable – legislated requirements and all relevant Codes of Practice. Slide Slide No Trainer Trainer reminds trainees employers will have certain expectations regarding staff performance. All employers will expect them to display an acceptable work meaning they must: Arrive for work time’ in practice this means arriving 10 15 minutes early ‘on – – Be dressed and ready for work when on arrival as opposed to arriving on time – and then having to get ready Be diligent in all the work you do give work the attention it deserves and work – to the best of individual ability Never use workplace resources for own use or benefit this includes making – telephone calls, food, drinks and any guest products supplied to rooms Only take scheduled breaks and return to work on time – Never leave work until required jobs are completed or until told to do so by – the employer Use initiative and common sense to determine work to be done and the sequence in which it must be done there is always a need to actively – ‘consider.
Adhering to the regulations set out in OSH legislation – which should be displayed in the workplace so staff are aware of their obligations Representing the best interests of the business – in their everyday working practice and in everything they say about the business. Slide Slide No Trainer Notes Trainer continues to identify to trainees the responsibilities they are in the workplace: Working to the best of their ability – ensuring their practice is the best they can do. Staff are obliged to ‘do their best’ in all the work they do Keeping commercial information in confidence Being responsible and accountable for all money received on behalf of the business – all money received must be passed on to the venue Obeying all lawful instructions from management – even if these instructions extend outside their traditional workplace role. Staff are not obliged to follow any direction from management that requires them to break the law Complying with workplace policies and procedures – including all applicable legislated requirements and all relevant Codes of Practice. Slide Slide No Trainer Trainer reminds trainees employers will have certain expectations regarding staff performance. All employers will expect them to display an acceptable work meaning they must: Arrive for work ‘on time’ – in practice this means arriving 10 – 15 minutes early Be dressed and ready for work when on arrival – as opposed to arriving on time and then having to get ready Be diligent in all the work you do – give work the attention it deserves and work to the best of individual ability Never use workplace resources for own use or benefit – this includes making telephone calls, food, drinks and any guest products supplied to rooms Only take scheduled breaks – and return to work on time Never leave work until required jobs are completed – or until told to do so by the employer Use initiative and common sense to determine work to be done and the sequence in which it must be done – there is always a need to actively ‘consider.