UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes to lead small teams including setting and maintaining team and individual performance standards. PERFORMANCE CRITERIA REQUIRED REQUIRED ELEMENT Italicized terms are elaborated in KNOWLEDGE SKILLS the Range of Variables Provide team 1.1 Work requirements are Company policies and Communication leadership identified and presented to procedures skills required team members for leading How performance 1.2 Reasons for instructions teams expectations are set and requirements are Team building Methods of Monitoring communicated to team skills Performance members Negotiating Client expectations 1.3 Team members’ queries skills and concerns are Team member’s duties Evaluation skills recognized, discussed and and responsibilities dealt with Definition of Team Skills and techniques in promoting team building Up-to-date dissemination of instructions and requirements to members Art of listening and treating individual team members concern Assign Duties and responsibilities Concept of delegation Delegating responsibilities are allocated having regard skills How to delegate to the skills, knowledge Identifying Understanding and aptitude required to individual skills, individual differences properly undertake the knowledge and Methods of monitoring assigned task and attitude as performance according to company basis for policy Duties and allocating Duties are allocated having responsibilities of each responsibilities regard to individual team member Identifying each preference, domestic and Knowledge in team member personal considerations, identifying each team duties and whenever possible member duties and responsibilities responsibilities Set 3.1 Performance expectations Definition of Identifying performance are established based on performance performance expectations client needs and according indicators/ criteria indicators for team to assignment Definition of team Evaluating members requirements goals and performance 3.2 Performance expectations expectations Setting are on individual team Methods of monitoring individual member’s duties and area performance performance of responsibility target/ 3.3 Performance expectations Client expectations are discussed and
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes to lead small teams including setting and maintaining team and individual performance standards. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Provide team leadership 1.1 Work requirements are identified and presented to team members 1.2 Reasons for instructions and requirements are communicated to team members 1.3 Team members’ queries and concerns are recognized, discussed and dealt with Company policies and procedures How performance expectations are set Methods of Monitoring Performance Client expectations Team member’s duties and responsibilities Definition of Team Skills and techniques in promoting team building Up-to-date dissemination of instructions and requirements to members Art of listening and treating individual team members concern Communication skills required for leading teams Team building skills Negotiating skills Evaluation skills Assign responsibilities Duties and responsibilities are allocated having regard to the skills, knowledge and aptitude required to properly undertake the assigned task and according to company policy Duties are allocated having regard to individual preference, domestic and personal considerations, whenever possible Concept of delegation How to delegate Understanding individual differences Methods of monitoring performance Duties and responsibilities of each team member Knowledge in identifying each team member duties and responsibilities Delegating skills Identifying individual skills, knowledge and attitude as basis for allocating responsibilities Identifying each team member duties and responsibilities Set performance expectations for team members 3.1 Performance expectations are established based on client needs and according to assignment requirements 3.2 Performance expectations are on individual team member’s duties and area of responsibility 3.3 Performance expectations are discussed and Definition of performance indicators/ criteria Definition of team goals and expectations Methods of monitoring performance Client expectations Identifying performance indicators Evaluating performance Setting individual performance target/