a assets register; the development and maintenance of the Oracle E-Business cash flow management and bank reconciliations; tax payments, including returns and advice; financial reporting services; and in-house print and electronic publishing. Accountability Indicators 2012-13 2012-13 2013-14 Targets Est. Outcome Targets Output 1: Revenue and Government Business Management Output 1.1: Revenue and Government Business Management Debt Management of overdue debt as a n/a 2.5% 2.5% – percentage of tax revenue1 Compliance revenue per inspector2 n/a $243,000 $360,000 Average Square Metres of Office Accommodation per n/a 16 n/a Employee3 of overdue debt’ measures the level of overdue collectable debt as a percentage of forecast tax revenue. It excludes matters ‘Level subject to objection and appeals, under liquidation and agreements made by the ACT Government in respect of pending waivers. This indicator was previously reported by the former Treasury Directorate under Output 1.3 Revenue Management. The 201213 estimated outcome covers the period 10 November 2012 to 30 June 2013. This indicator was previously reported by the former Treasury Directorate under Output 1.3 Revenue Management. The 201213 estimated outcome covers the period 10 November 2012 to 30 June 2013. This indicator was previously reported by the Economic Development Directorate under Output 1.6 Land Strategy and Infrastructure Delivery. For 2013-14 this indicator is reported under Output Class 3.1 Shared Services Procurement. 2012-13 2012-13 2013-14 Targets Est. Outcome Targets Output Class 2: Shared Services ICT Output 2.1: Shared Services ICT1 compared to peer organisations’ costs, as n/a n/a Within 5% benchmarked by an independent organisation Email availability across government during core n/a n/a 100% business hours2 Service requests made via the Service Desk are n/a n/a 90% resolved within Service Agreements timeframes3 Average time taken for telephone service requests to n/a n/a 20 seconds be answered by a Service Desk officer Number of successful attacks on internally hosted ACT n/a n/a 0 Government web sites Notes: These indicators were previously reported by the Shared Services Centre under Output 1.1 Shared Services ICT. Established by determining up-time of each core component of the network across core business hours (Monday to Friday 8am to 6pm). Established by determining how quickly requests made to the ICT Service Desk are resolved in comparison to agreed Service Level Agreement timeframes.
a assets register; the development and maintenance of the Oracle E-Business cash flow management and bank reconciliations; tax payments, including returns and advice; financial reporting services; and in-house print and electronic publishing. Accountability Indicators 2012-13 2012-13 2013-14 Targets Est. Outcome Targets Output 1: Revenue and Government Business Management Output 1.1: Revenue and Government Business Management Debt Management – of overdue debt as a percentage of tax revenue1 n/a 2.5% 2.5% Compliance revenue per inspector2 n/a $243,000 $360,000 Average Square Metres of Office Accommodation per Employee3 n/a 16 n/a ‘Level of overdue debt’ measures the level of overdue collectable debt as a percentage of forecast tax revenue. It excludes matters subject to objection and appeals, under liquidation and agreements made by the ACT Government in respect of pending waivers. This indicator was previously reported by the former Treasury Directorate under Output 1.3 Revenue Management. The 201213 estimated outcome covers the period 10 November 2012 to 30 June 2013. This indicator was previously reported by the former Treasury Directorate under Output 1.3 Revenue Management. The 201213 estimated outcome covers the period 10 November 2012 to 30 June 2013. This indicator was previously reported by the Economic Development Directorate under Output 1.6 Land Strategy and Infrastructure Delivery. For 2013-14 this indicator is reported under Output Class 3.1 Shared Services Procurement. 2012-13 2012-13 2013-14 Targets Est. Outcome Targets Output Class 2: Shared Services ICT Output 2.1: Shared Services ICT1 compared to peer organisations’ costs, as benchmarked by an independent organisation n/a n/a Within 5% Email availability across government during core business hours2 n/a n/a 100% Service requests made via the Service Desk are resolved within Service Agreements timeframes3 n/a n/a 90% Average time taken for telephone service requests to be answered by a Service Desk officer n/a n/a 20 seconds Number of successful attacks on internally hosted ACT Government web sites n/a n/a 0 Notes: These indicators were previously reported by the Shared Services Centre under Output 1.1 Shared Services ICT. Established by determining up-time of each core component of the network across core business hours (Monday to Friday 8am to 6pm). Established by determining how quickly requests made to the ICT Service Desk are resolved in comparison to agreed Service Level Agreement timeframes.