and titles of address may differ for service users from culturally and linguistically diverse backgrounds. Where possible, familiarise yourself with the cultural norms and practices of service users in order to understand how these may impact on service delivery. Activity: Exploring community profiles Instructions: Using one of the Community Profiles from Queensland Health’s resource to answer the questions below. Responding to cultural diversity checklist: Does the service user require a language interpreter? Is it appropriate to use eye contact when working with the service user? Is there any body language I should avoid? What language should I use to address the service user? Is the service user uncomfortable with working with of a certain gender?
and titles of address may differ for service users from culturally and linguistically diverse backgrounds. Where possible, familiarise yourself with the cultural norms and practices of service users in order to understand how these may impact on service delivery. Activity: Exploring community profiles Instructions: Using one of the Community Profiles from Queensland Health’s resource to answer the questions below. Responding to cultural diversity checklist: Does the service user require a language interpreter? Is it appropriate to use eye contact when working with the service user? Is there any body language I should avoid? What language should I use to address the service user? Is the service user uncomfortable with working with of a certain gender?