Kelly Stansfield Key skills Customer Service Representative Personal Statement Customer Service Skills Ability to communicate effectively with An experienced customer service professional who has a a wide range of customers. genuine interest in working with and helping customers. She is Quickly understand callers’ point of a team player, who is able to work to timely demands and view. effectively manage multiple workloads. Knowledge of administrative procedures. Work experience Handling and recording cash payments from customers. CUSTOMER SERVICE REPRESENTATIVE Have polite tune with excellent accent. Retail Shop May 2014 Present Awareness of the laws governing the – said business. Maintain and updating customer Responsible for handling a wide range of incoming calls and databases. face to face meetings with customers. Handle customer Major Competencies inquiries, complaints, billing questions and payment extension/service requests. Excellent grip over verbal and written Duties: communication Experience of leading teams Making a professional impression on visitors, callers and Ability to do the repetitive task in an customers. optimized manner Recording and analyzing data from customer complaints Extensive knowledge of Microsoft Office to identify recurring problems and limit repeat ( Excel, Word, Access) complaints. Quick learner of advance technologies Assisting customers in making a decision about a product or service to buy. Knowledge of Maintain and updating customer databases. Keeping accurate records of discussions or Customer Care Centers correspondence with customers. Customer Satisfaction Interpret customer feedback Writing reports analyzing the customer service that the Call handling company provides. Managing Customer Data Issuing refunds or compensation to customers. Telephone Etiquette Giving feedback to managers on the efficiency of the customer service processes and system. Personal Skills Meeting and greeting visitors to the company in a warm, Excellent communicator respectful and courteous manner at all times. Able to solve difficult situations Attention to detail CUSTOMER SERVICES Advisor Motivated team player Call Centre Feb 2012 May 2014 – Negotiating skills References Academic Qualifications - available on request. Personal details Diploma in Management Sciences 3750, West Street University of Philadelphia, PA 2008 - 2012 Philadelphia, PA GPA Earned: 3.7 Mobile: (123) 456 7890 High School of Management 2006 - 2008 mymail@resume2017.net www.resume2017.net
Kelly Stansfield Customer Service Representative Key skills Personal Statement An experienced customer service professional who has a genuine interest in working with and helping customers. She is a team player, who is able to work to timely demands and effectively manage multiple workloads. Customer Service Skills Ability to communicate effectively with a wide range of customers. Quickly understand callers’ point of view. Knowledge of administrative procedures. Handling and recording cash payments from customers. Have polite tune with excellent accent. Awareness of the laws governing the said business. Maintain and updating customer databases. Work experience CUSTOMER SERVICE REPRESENTATIVE Retail Shop May 2014 – Present Responsible for handling a wide range of incoming calls and face to face meetings with customers. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Duties: Making a professional impression on visitors, callers and customers. Recording and analyzing data from customer complaints to identify recurring problems and limit repeat complaints. Assisting customers in making a decision about a product or service to buy. Maintain and updating customer databases. Keeping accurate records of discussions or correspondence with customers. Writing reports analyzing the customer service that the company provides. Issuing refunds or compensation to customers. Giving feedback to managers on the efficiency of the customer service processes and system. Meeting and greeting visitors to the company in a warm, respectful and courteous manner at all times. CUSTOMER SERVICES Advisor Call Centre Feb 2012 – May 2014 Academic Qualifications Diploma in Management Sciences University of Philadelphia, PA 2008 - 2012 GPA Earned: 3.7 High School of Management 2006 - 2008 Major Competencies Excellent grip over verbal and written communication Experience of leading teams Ability to do the repetitive task in an optimized manner Extensive knowledge of Microsoft Office ( Excel, Word, Access) Quick learner of advance technologies Knowledge of Customer Care Centers Customer Satisfaction Interpret customer feedback Call handling Managing Customer Data Telephone Etiquette Personal Skills Excellent communicator Able to solve difficult situations Attention to detail Motivated team player Negotiating skills References - available on request. Personal details 3750, West Street Philadelphia, PA Mobile: (123) 456 7890 mymail@resume2017.net www.resume2017.net