Supplementary Information The post holder must pay particular attention to detail when operating the student administration University’s system (SITS) to maintain accurate records relating to admissions. They are responsible for providing excellent customer service both on the telephone, via email and in person to applicants, students and staff and to respond to their enquiries in a courteous and helpful manner. Person Specification Qualifications and Professional Memberships Vocational qualifications plus several years relevant work experience. E OR Learning gained through work experience of a number of years. Will include short courses and other formal training. Essential/ Level Desirable 1-3 Technical Competencies (Experience and Knowledge) Excellent IT skills, particularly in MS Office packages, and familiarity with E 2 databases Ability to maintain accurate data, records and systems E 2 Experience of University admissions E 2 Experience of the SITS system for student and programme administration D 2 Knowledge of UCAS, NARIC and UKVI D 2 Special Requirements: Essential/ Desirable Some weekend/evening work may be required as directed by the Head of Admissions. E Annual Leave may be restricted at key times during the year. E Core Competencies Level This section contains the level of competency required to carry out this role. (Please refer to 1-3 the competency framework for clarification where needed). n/a (not applicable) should be placed, where the competency is not a requirement of the grade. Communication 2 Adaptability / Flexibility 2 Customer/Client service and support 2 Planning and Organising 1 Continuous Improvement 2 Problem Solving and Decision Making Skills 2 Managing and Developing Performance 1 Creative and Analytical Thinking n/a Influencing, Persuasion and Negotiation Skills n/a Strategic Thinking & Leadership n/a This Job Purpose reflects the core activities of the post. As the Department/Faculty and the post holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. The University expects that the post holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary. Should significant changes to the Job Purpose become necessary, the post holder will be consulted and the changes reflected in a revised Job Purpose. Organisational/Departmental Information & Key Relationships
Supplementary Information The post holder must pay particular attention to detail when operating the University’s student administration system (SITS) to maintain accurate records relating to admissions. They are responsible for providing excellent customer service both on the telephone, via email and in person to applicants, students and staff and to respond to their enquiries in a courteous and helpful manner. Person Specification Qualifications and Professional Memberships Vocational qualifications plus several years relevant work experience. OR Learning gained through work experience of a number of years. Will include short courses and other formal training. E Technical Competencies (Experience and Knowledge) Essential/ Desirable Level 1-3 Excellent IT skills, particularly in MS Office packages, and familiarity with databases E 2 Ability to maintain accurate data, records and systems E 2 Experience of University admissions E 2 Experience of the SITS system for student and programme administration D 2 Knowledge of UCAS, NARIC and UKVI D 2 Special Requirements: Essential/ Desirable Some weekend/evening work may be required as directed by the Head of Admissions. E Annual Leave may be restricted at key times during the year. E Core Competencies This section contains the level of competency required to carry out this role. (Please refer to the competency framework for clarification where needed). n/a (not applicable) should be placed, where the competency is not a requirement of the grade. Level 1-3 Communication Adaptability / Flexibility Customer/Client service and support Planning and Organising Continuous Improvement Problem Solving and Decision Making Skills Managing and Developing Performance Creative and Analytical Thinking Influencing, Persuasion and Negotiation Skills Strategic Thinking & Leadership 2 2 2 1 2 2 1 n/a n/a n/a This Job Purpose reflects the core activities of the post. As the Department/Faculty and the post holder develop, there will inevitably be some changes to the duties for which the post is responsible, and possibly to the emphasis of the post itself. The University expects that the post holder will recognise this and will adopt a flexible approach to work. This could include undertaking relevant training where necessary. Should significant changes to the Job Purpose become necessary, the post holder will be consulted and the changes reflected in a revised Job Purpose. Organisational/Departmental Information & Key Relationships