to determine that a different approach to rent / rental subsidy should apply to that tenancy; or to back-date an adjustment to the rent payable by the tenant / rental subsidy to which the tenant is entitled in accordance with this policy. Generally, such changes will only take effect on and from the date the tenant contacted [CHO] and provided reasonable details of the change in the household circumstances. [CHO] may agree to back-date changes in rent payable in circumstances where [CHO] determines that the tenant ought to be granted relief from hardship. [CHO] determines hardship by looking at the overall circumstances of the household, including: any unforeseen change to household composition beyond the control of the tenant; any material change in the health (physical or mental) of the tenant or members of their household; any disability of the tenant or members of their household; the impact of family violence on the tenant or members of the household; and cultural considerations, including Aboriginal cultural considerations. Communication [CHO] will provide clear information to tenants on how their rent / rental subsidy has been determined and inform tenants of their right to have their rental calculation reviewed. How the policy can be changed [CHO] may from time to time implement changes to this policy. The revised policy will apply to all tenancies on and from the date of the change. [CHO] will implement strategies to mitigate the effect of any changes of this policy on tenants and households. Procedures Procedures established by [CHO] will include processes to ensure compliance with this policy, including: to set and review the affordable rent / rental subsidy; on communication with applicants and tenants about how [CHO] has determined their rent; to identify the rental approach that applies to a particular vacancy, property or tenancy; and how tenants may ask for a determination of rent / rental subsidy to be reviewed. Definitions In this policy:
to determine that a different approach to rent / rental subsidy should apply to that tenancy; or to back-date an adjustment to the rent payable by the tenant / rental subsidy to which the tenant is entitled in accordance with this policy. Generally, such changes will only take effect on and from the date the tenant contacted [CHO] and provided reasonable details of the change in the household circumstances. [CHO] may agree to back-date changes in rent payable in circumstances where [CHO] determines that the tenant ought to be granted relief from hardship. [CHO] determines hardship by looking at the overall circumstances of the household, including: any unforeseen change to household composition beyond the control of the tenant; any material change in the health (physical or mental) of the tenant or members of their household; any disability of the tenant or members of their household; the impact of family violence on the tenant or members of the household; and cultural considerations, including Aboriginal cultural considerations. Communication [CHO] will provide clear information to tenants on how their rent / rental subsidy has been determined and inform tenants of their right to have their rental calculation reviewed. How the policy can be changed [CHO] may from time to time implement changes to this policy. The revised policy will apply to all tenancies on and from the date of the change. [CHO] will implement strategies to mitigate the effect of any changes of this policy on tenants and households. Procedures Procedures established by [CHO] will include processes to ensure compliance with this policy, including: to set and review the affordable rent / rental subsidy; on communication with applicants and tenants about how [CHO] has determined their rent; to identify the rental approach that applies to a particular vacancy, property or tenancy; and how tenants may ask for a determination of rent / rental subsidy to be reviewed. Definitions In this policy: