Planning and organizing Prioritize phone calls and tasks; activities prepare for complex or difficult phone calls prior to making the call Working with others and in 1 Transfer calls to the appropriate teams person; offer assistance to callers when the person they called is unavailable; take clear concise messages that can be easily understood by colleagues Using mathematical ideas and 0 techniques Solving problems 1 Deal with difficult customers or abusive phone calls Using technology 1 Use telephone equipment
Planning and organizing activities Prioritize phone calls and tasks; prepare for complex or difficult phone calls prior to making the call Working with others and in teams 1 Transfer calls to the appropriate person; offer assistance to callers when the person they called is unavailable; take clear concise messages that can be easily understood by colleagues Using mathematical ideas and techniques 0 Solving problems 1 Deal with difficult customers or abusive phone calls Using technology 1 Use telephone equipment