QUALITY CONTROL Describes the requirements related to project management and quality control of the service. # Type Area/Service Description Service Level Measurement Quality Control - Describes the requirements related to project management and quality control of the service. QU1.1 NO Quality Control Adhere to the BANKSETA's No more than 1 incident, per Measured by recording the Corporate Identity at all measurement, per period, number of incidents where the times and maintain the brand where the BANKSETA's BANKSETA's Corporate Identity identity in a consistent and Corporate Identity was not was not adhered to. creative manner. adhered to. QU1.2 NO No more than 1 incident, per Measured by recording the measurement period, where number of incidents where the the incorrect quanitites were incorrect quantities were delivered. delivered. QU1.3 NO No more than 1 incident, per Measured by recording the measurement period, where number of incidents poor items of poor quality was quality items were delivered. delivered. QU1.4 NO No more than 1 incident where Measured by recording the poor quality items were not number of incidents where replaced within 4 working days poor quality items were not after the return by BANKSETA. replaced after 4 working days after return by BANKSETA.
QUALITY CONTROL Describes the requirements related to project management and quality control of the service. # Type Area/Service Description Service Level Measurement Quality Control - Describes the requirements related to project management and quality control of the service. QU1.1 NO Quality Control Adhere to the BANKSETA's Corporate Identity at all times and maintain the brand identity in a consistent and creative manner. No more than 1 incident, per measurement, per period, where the BANKSETA's Corporate Identity was not adhered to. Measured by recording the number of incidents where the BANKSETA's Corporate Identity was not adhered to. QU1.2 NO No more than 1 incident, per measurement period, where the incorrect quanitites were delivered. Measured by recording the number of incidents where the incorrect quantities were delivered. QU1.3 NO No more than 1 incident, per measurement period, where items of poor quality was delivered. Measured by recording the number of incidents poor quality items were delivered. QU1.4 NO No more than 1 incident where poor quality items were not replaced within 4 working days after the return by BANKSETA. Measured by recording the number of incidents where poor quality items were not replaced after 4 working days after return by BANKSETA.