NHS HIGHLAND ACCESS POLICY Policy eLibrary Reference No: Date of Issue: Prepared by: Date of Review: 1st October 2013 Margaret Brown, Head of Service Planning Donna Smith, Divisional General Manager, Patient Services, Raigmore Lead Reviewer: Version: Margaret Brown, Head of Service May 2013 Planning Ratified by: Date Ratified: NHS Highland Board 4th June 2013 EQIA: Not yet but plan to undertake Date EQIA: once national work is available. Effective From: 1st October 2012 Applicable to the following staff: Patients in scope: General Practitioners, Practice All patients attending secondary care Managers, Secondary Care Clinicians, for planned outpatient, diagnostic, Administration staff, Service Leads and and inpatient treatment. This Senior Managers. excludes obstetrics, mental health services and community based services. Linked Strategic Policy and Legislation Patient Rights (Scotland) Act 2011 The Patient Rights (Treatment Time Guarantee) () Regulations 2012 The Patient Rights (Treatment Time Guarantee) () Directions 2012 CEL 32 (2012):Patient Rights (Scotland) Act 2011 Treatment Time – Guarantee Guidance CEL 33 (2012): NHS Scotland Waiting times Guidance Effective Patient Booking for NHS Scotland Armed Forces CEL 39 (2010) Armed Forces CEL 3 (2009) Armed Forces CEL 8 (2008) Adult Exceptional Aesthetic Referral Protocol CEL 27 (2011) Distribution Non Executive Board Members Head of Service Planning Chief Executive Head of Communications Operating Officer Directors of Operations Medical Director Divisional General Managers Associate Medical Director Service Managers Clinical Dental Director NHS Highland Internet Webpage Nurse Director Those named above will distribute in accordance with their management responsibilities. 1. PURPOSE OF THE POLICY The NHS Highland access policy aims to ensure:- Patients’ interests are paramount and that they are provided with accurate and timely information at each stage in their pathway.
NHS HIGHLAND ACCESS POLICY Policy eLibrary Reference No: Date of Issue: Prepared by: Margaret Brown, Head of Service Planning Donna Smith, Divisional General Manager, Patient Services, Raigmore Date of Review: 1st October 2013 Lead Reviewer: Margaret Brown, Head of Service Planning Version: May 2013 Ratified by: NHS Highland Board Date Ratified: 4th June 2013 EQIA: Not yet but plan to undertake once national work is available. Date EQIA: Effective From: 1st October 2012 Applicable to the following staff: General Practitioners, Practice Managers, Secondary Care Clinicians, Administration staff, Service Leads and Senior Managers. Patients in scope: All patients attending secondary care for planned outpatient, diagnostic, and inpatient treatment. This excludes obstetrics, mental health services and community based services. Linked Strategic Policy and Legislation Patient Rights (Scotland) Act 2011 The Patient Rights (Treatment Time Guarantee) () Regulations 2012 The Patient Rights (Treatment Time Guarantee) () Directions 2012 CEL 32 (2012):Patient Rights (Scotland) Act 2011 – Treatment Time Guarantee Guidance CEL 33 (2012): NHS Scotland Waiting times Guidance Effective Patient Booking for NHS Scotland Armed Forces CEL 39 (2010) Armed Forces CEL 3 (2009) Armed Forces CEL 8 (2008) Adult Exceptional Aesthetic Referral Protocol CEL 27 (2011) Distribution Non Executive Board Members Chief Executive Operating Officer Medical Director Associate Medical Director Clinical Dental Director Nurse Director Head of Service Planning Head of Communications Directors of Operations Divisional General Managers Service Managers NHS Highland Internet Webpage Those named above will distribute in accordance with their management responsibilities. 1. PURPOSE OF THE POLICY The NHS Highland access policy aims to ensure:- Patients’ interests are paramount and that they are provided with accurate and timely information at each stage in their pathway.