III.B: A range of educational materials, including Describe the health information and Samples of patient/resident consumer health, those designed to educational resources available to education materials accommodate a range of health literacy levels patients/residents, families and/or Provide a summary of the most and culturally appropriate resources, is staff. recent health literacy assessment and available for patients/residents and families and Do you have an on-site consumer the action plan to address is easily accessible to staff. Patients/residents health resource center? If yes, how deficiencies. and family members are aware of the collection long has it in operation? If no, what of resources available and qualified health systems are in place that enable information professional staff is available to patients/residents and families to assist them with their health information needs. access health information and The organization has conducted an educational resources that meet their organizational health literacy and needs, including low literacy and culturally appropriate resources? has a plan in place to address deficiencies. Describe the staff available to support patients/residents and families in getting their health information needs met. III.C: Patients/residents are provided with Describe the process for providing Samples of documents integrated meaningful discharge/transition instructions in patients/residents with discharge/ into care processes to support the a manner that accommodates level of transition instructions. discharge/transition process. understanding and in a language that they What processes are in place for Acute Care Applicant Requirement: understand. assessing patients’/residents’ Please provide your hospital-wide comprehension of these instructions? 30-day readmission rate for the last (E.g. Teach Back, Ask Me 3, etc.) 12 months How does the organization support families’ participation in the discharge/transition process? III.D: The site has a process to assist How are patients/residents and N/A patients/residents and families in managing families assisted in managing their their medical information and coordinating medical information and their care among multiple physicians, including coordinating their medical care? their admitting physician, primary care provider and appropriate specialists. An example is providing patient access to personal health information via the organization’s electronic patient portal.
III.B: A range of educational materials, including consumer health, those designed to accommodate a range of health literacy levels and culturally appropriate resources, is available for patients/residents and families and is easily accessible to staff. Patients/residents and family members are aware of the collection of resources available and qualified health information professional staff is available to assist them with their health information needs. The organization has conducted an organizational health literacy and has a plan in place to address deficiencies. Describe the health information and educational resources available to patients/residents, families and/or staff. Do you have an on-site consumer health resource center? If yes, how long has it in operation? If no, what systems are in place that enable patients/residents and families to access health information and educational resources that meet their needs, including low literacy and culturally appropriate resources? Describe the staff available to support patients/residents and families in getting their health information needs met. Samples of patient/resident education materials Provide a summary of the most recent health literacy assessment and the action plan to address deficiencies. III.C: Patients/residents are provided with meaningful discharge/transition instructions in a manner that accommodates level of understanding and in a language that they understand. Describe the process for providing patients/residents with discharge/ transition instructions. What processes are in place for assessing patients’/residents’ comprehension of these instructions? (E.g. Teach Back, Ask Me 3, etc.) How does the organization support families’ participation in the discharge/transition process? Samples of documents integrated into care processes to support the discharge/transition process. Acute Care Applicant Requirement: Please provide your hospital-wide 30-day readmission rate for the last 12 months III.D: The site has a process to assist patients/residents and families in managing their medical information and coordinating their care among multiple physicians, including their admitting physician, primary care provider and appropriate specialists. An example is providing patient access to personal health information via the organization’s electronic patient portal. How are patients/residents and families assisted in managing their medical information and coordinating their medical care? N/A