The amended Road Management Plan was adopted by Council in September 2017 and implementation commenced. Footpath inspections are now being undertaken by in-house staff in line with the Plan. Complete the review of Drainage and Buildings Asset Sustainable Completed Reviews were undertaken and draft Drainage and Buildings Asset Management Plans. Infrastructure and Management Plans have been prepared. Services Finalise the 2017 program of service plans for: Communications, Significant Service planning for Waste and Amenity and Parks and Open Engagement and Progress Space is nearing completion with a number of updates and Waste and Amenity Services Advocacy presentations made to Council. The Service Plan for Waste and Parks and Open Space Amenity was presented in June 2018 and Parks and Open Space Customer Service will be presented in July 2018. Organisational and Community Intelligence Service planning commenced for Customer Service in May 2018. Aged care and support Following a scoping process, this service plan will now be titled Governance Customer Experience. City Development Some initial service planning scoping has been undertaken for both Governance and Organisation and Community Intelligence. COMMUNITY EXPECTATION (from Hume Horizons 2040) Council’s Role Service Provider, 5.3.2 Community needs and priorities are addressed through the timely and ongoing provision and delivery of financially sustainable services, assets and physical and social infrastructure Advocate Action Division Progress Description of Progress Complete annual reviews of existing service plans. Communications, Significant Progress on service was monitored and reviewed internally. It Engagement and Progress is proposed that a more formal review of existing service plans will Advocacy be presented to Council in late 2018. Commence the 2018 program of service plans. Communications, Some Progress The program of service plans for 2018 is being determined for Engagement and commencement later in 2018. Advocacy
The amended Road Management Plan was adopted by Council in September 2017 and implementation commenced. Footpath inspections are now being undertaken by in-house staff in line with the Plan. Complete the review of Drainage and Buildings Asset Management Plans. Sustainable Infrastructure and Services Completed Reviews were undertaken and draft Drainage and Buildings Asset Management Plans have been prepared. Finalise the 2017 program of service plans for: Waste and Amenity Services Parks and Open Space Customer Service Organisational and Community Intelligence Aged care and support Governance City Development Communications, Engagement and Advocacy Significant Progress Service planning for Waste and Amenity and Parks and Open Space is nearing completion with a number of updates and presentations made to Council. The Service Plan for Waste and Amenity was presented in June 2018 and Parks and Open Space will be presented in July 2018. Service planning commenced for Customer Service in May 2018. Following a scoping process, this service plan will now be titled Customer Experience. Some initial service planning scoping has been undertaken for both Governance and Organisation and Community Intelligence. COMMUNITY EXPECTATION (from Hume Horizons 2040) Council’s Role 5.3.2 Community needs and priorities are addressed through the timely and ongoing provision and delivery of financially sustainable services, assets and physical and social infrastructure Service Provider, Advocate Action Division Progress Description of Progress Complete annual reviews of existing service plans. Communications, Engagement and Advocacy Significant Progress Progress on service was monitored and reviewed internally. It is proposed that a more formal review of existing service plans will be presented to Council in late 2018. Commence the 2018 program of service plans. Communications, Engagement and Advocacy Some Progress The program of service plans for 2018 is being determined for commencement later in 2018.