Element 2: Prepare for cleaning duties Personal characteristics may be related to: Replenish Tact, diplomacy and discretion linen room supplies Load housekeeping trolley with supplies for Etiquette and good manners service Politeness and civility Check housekeeping trolley prior to use Honesty and dedication Identify to be cleaned for the shift Willingness to be of genuine service Access and enter guest room appropriately Attention to detail. Element 3: Make beds Grooming and personal presentation standards will include: and re-make bed with fresh bed linen Wearing of uniform Re-make bed existing bed linen Personal hygiene Personal appearance. Element 4: Clean bathroom Enterprise policies and procedures may be related to: Clean bath and shower area Service standards and protocols Clean toilets Honesty Clean vanity area Treatment of VIPs Clean floors Use of enterprise equipment and facilities Replenish guest supplies Complementary goods and services, such as use of room supplies for guest rooms Element 5: Clean room Security and safety. Follow in-house requirements and policies The role of communication should include: in relation to room cleaning Use of appropriate verbal and non-verbal communication techniques with guests Clean fixtures and fittings Building rapport and goodwill Vacuum floors and areas Honesty kitchenette area, where applicable Tact and diplomacy Replenish guest supplies Privacy and confidentiality issues
Element 2: Prepare for cleaning duties Replenish linen room supplies Load housekeeping trolley with supplies for service Check housekeeping trolley prior to use Identify to be cleaned for the shift Access and enter guest room appropriately Element 3: Make beds and re-make bed with fresh bed linen Re-make bed existing bed linen Element 4: Clean bathroom Clean bath and shower area Clean toilets Clean vanity area Clean floors Replenish guest supplies Element 5: Clean room Follow in-house requirements and policies in relation to room cleaning Clean fixtures and fittings Vacuum floors and areas kitchenette area, where applicable Replenish guest supplies Personal characteristics may be related to: Tact, diplomacy and discretion Etiquette and good manners Politeness and civility Honesty and dedication Willingness to be of genuine service Attention to detail. Grooming and personal presentation standards will include: Wearing of uniform Personal hygiene Personal appearance. Enterprise policies and procedures may be related to: Service standards and protocols Honesty Treatment of VIPs Use of enterprise equipment and facilities Complementary goods and services, such as use of room supplies for guest rooms Security and safety. The role of communication should include: Use of appropriate verbal and non-verbal communication techniques with guests Building rapport and goodwill Honesty Tact and diplomacy Privacy and confidentiality issues