Standard 1.1.10: Informed Consent (HDS(C)S.2008:1.1.10) Consumers and where appropriate their family/whānau of choice are provided with the information they need to make informed choices and give informed consent. ARC D3.1d; D11.3; D12.2; D13.1 D3.1d; D11.3; D12.2; D13.1 Attainment and Risk: FA Evidence: Completed advance directives are in place for five of five resident files sampled (three hospital and two rest home). This is an improvement from the previous audit. Criterion 1.1.10.7 (HDS(C)S.2008:1.1.10.7) Advance directives that are made available to service providers are on where valid. Attainment and Risk: FA Evidence: Finding: Corrective Action: Timeframe (days): (e.g. for 1 week choose 7, for 1 choose 30, for 6 months choose 180, etc.) Standard 1.1.13: Complaints Management (HDS(C)S.2008:1.1.13) The right of the consumer to make a complaint is understood, respected, and upheld. ARC D6.2; D13.3h; E4.1biii.3 ARHSS D6.2; D13.3g Attainment and Risk: FA Evidence: The service has in place a complaints policy and procedure that aligns with Code 10 of the Code of Rights and is an integral part of the quality and risk management system. The village manager is responsible for ensuring complaints are addressed within the required timeframe and maintains contact with the complainant throughout the complaints process. The nurse manager is involved in any complaints regarding care. Verbal concerns are processed in the same way as written complaints. An electronic and paper based complaints register is maintained and shows investigation of all complaints, dates and actions taken for resolution for the 12 complaints registered. Staff debriefing is offered and training has occurred with Age Concern resulting in greater staff understanding in regards to resident rights of sexuality and
Standard 1.1.10: Informed Consent (HDS(C)S.2008:1.1.10) Consumers and where appropriate their family/whānau of choice are provided with the information they need to make informed choices and give informed consent. ARC D3.1d; D11.3; D12.2; D13.1 D3.1d; D11.3; D12.2; D13.1 Attainment and Risk: FA Evidence: Completed advance directives are in place for five of five resident files sampled (three hospital and two rest home). This is an improvement from the previous audit. Criterion 1.1.10.7 (HDS(C)S.2008:1.1.10.7) Advance directives that are made available to service providers are on where valid. Attainment and Risk: FA Evidence: Finding: Corrective Action: Timeframe (days): (e.g. for 1 week choose 7, for 1 choose 30, for 6 months choose 180, etc.) Standard 1.1.13: Complaints Management (HDS(C)S.2008:1.1.13) The right of the consumer to make a complaint is understood, respected, and upheld. ARC D6.2; D13.3h; E4.1biii.3 ARHSS D6.2; D13.3g Attainment and Risk: FA Evidence: The service has in place a complaints policy and procedure that aligns with Code 10 of the Code of Rights and is an integral part of the quality and risk management system. The village manager is responsible for ensuring complaints are addressed within the required timeframe and maintains contact with the complainant throughout the complaints process. The nurse manager is involved in any complaints regarding care. Verbal concerns are processed in the same way as written complaints. An electronic and paper based complaints register is maintained and shows investigation of all complaints, dates and actions taken for resolution for the 12 complaints registered. Staff debriefing is offered and training has occurred with Age Concern resulting in greater staff understanding in regards to resident rights of sexuality and