M&L 11: Manage team performance Activity 3: Strengths, competences and expertise Individual activity Draw up three lists, with regards to your employment or future employment within the customer service environment, under the following categories: Strengths Competences Expertise. Consider, in each category, your strongest and weakest and using your top five write them on the sticky notes provided and stick them to the board. Group activity Within your group discuss the answers you have for the top five. Now select the top five from within your group and remove all the other sticky notes. Select a member of the group to explain to the class your choices.
M&L 11: Manage team performance Activity 3: Strengths, competences and expertise Individual activity Draw up three lists, with regards to your employment or future employment within the customer service environment, under the following categories: Strengths Competences Expertise. Consider, in each category, your strongest and weakest and using your top five write them on the sticky notes provided and stick them to the board. Group activity Within your group discuss the answers you have for the top five. Now select the top five from within your group and remove all the other sticky notes. Select a member of the group to explain to the class your choices.