Expert system, 564 Process, 572 Expert system 564 Project Development Plan, 567 External entity, 572 Project management software, 571 External information, 559 Quality of service, 587 Feature 582 Quality-of-service metric, 587 Fuzzy logic, 564 Request for proposal, 580 Gantt chart, 570 Request for quotation, 580 Help desk, 588 Scheduled reports, 561 Implementation phase, 583 SDLC, 566 Inference engine, 564 Semi-structured problem, 558 Info. engineering methodology, 570 Sequence diagram, 574 Information system, 556 Software customization, 583 Integration testing, 584 Strategic planning, 557 Internal information, 559 Structured methodology, 570 Iterative SDLC, 566 Structured problem, 558 JIT, 569 Success factors, 571 application design, 567 Summary report, 561 Knowledge base, 564 System conversion, 586 Knowledge engineering, 564 System development life cycle, 566 Maintenance phase, 587 System documentation, 585 Management information system, 561 System operator, 588 Managers, 557 System requirements, 571 Mission, 556 System Requirements Report, 572 Mission statement, 556 System testing, 584 Modified waterfall SDLC, 566 Systems analysis and design, 566 MRP, 569 Systems programmer, 588 Neural network, 565 Tactical planning, 557 Nonprofit organization, 556 Test area, 584 Object-oriented methodology, 570 TQM, 569 OLTP system, 560 Transaction, 559 Online processing, 560 Transaction processing system, 559 Operational planning, 557 Turnkey system, 578 Organization, 556 UML, 573 Organizational 557 Unit testing, 584 Parallel conversion, 586 Unstructured problem, 558 PERT, 570 Use case, 573 Phased conversion, 586 Use case diagram, 573 PIECES framework, 569 User documentation, 585 Pilot conversion, 586 Waterfall SDLC, 566 Planning phase, 567 WBS, 570 Procedure handbook, 585 Workers, 557
Expert system, 564 Expert system 564 External entity, 572 External information, 559 Feature 582 Fuzzy logic, 564 Gantt chart, 570 Help desk, 588 Implementation phase, 583 Inference engine, 564 Info. engineering methodology, 570 Information system, 556 Integration testing, 584 Internal information, 559 Iterative SDLC, 566 JIT, 569 application design, 567 Knowledge base, 564 Knowledge engineering, 564 Maintenance phase, 587 Management information system, 561 Managers, 557 Mission, 556 Mission statement, 556 Modified waterfall SDLC, 566 MRP, 569 Neural network, 565 Nonprofit organization, 556 Object-oriented methodology, 570 OLTP system, 560 Online processing, 560 Operational planning, 557 Organization, 556 Organizational 557 Parallel conversion, 586 PERT, 570 Phased conversion, 586 PIECES framework, 569 Pilot conversion, 586 Planning phase, 567 Procedure handbook, 585 Process, 572 Project Development Plan, 567 Project management software, 571 Quality of service, 587 Quality-of-service metric, 587 Request for proposal, 580 Request for quotation, 580 Scheduled reports, 561 SDLC, 566 Semi-structured problem, 558 Sequence diagram, 574 Software customization, 583 Strategic planning, 557 Structured methodology, 570 Structured problem, 558 Success factors, 571 Summary report, 561 System conversion, 586 System development life cycle, 566 System documentation, 585 System operator, 588 System requirements, 571 System Requirements Report, 572 System testing, 584 Systems analysis and design, 566 Systems programmer, 588 Tactical planning, 557 Test area, 584 TQM, 569 Transaction, 559 Transaction processing system, 559 Turnkey system, 578 UML, 573 Unit testing, 584 Unstructured problem, 558 Use case, 573 Use case diagram, 573 User documentation, 585 Waterfall SDLC, 566 WBS, 570 Workers, 557