The CRT is easily SU, FF, M, S a) The CRT has no paperwork preconditions before referral; This item only assesses how easily accessible the CRT is to b) The CRT is directly contactable for referrals by phone; eligible referrers. [The range of eligible referrers is assessed in accessible to all M, S, O c) The CRT decides whether to assess clients directly following item 3.] eligible referrers referral and does not ask another service to assess them first Criterion A: no paperwork preconditions = the CRT does not P d) The CRT contact details and referral routes are publicly require referrers to complete any forms or provide any available paperwork or electronic records for their referral to be accepted. 5: all 4 criteria are met Criterion B: Directly contactable by phone = direct number, 4: 3 criteria are met answered in person by clinical staff or an administrator who 3: 2 criteria are met puts the caller directly through to clinical staff; not routine 2: 1 criterion is met use of a paging service or administrator who asks a clinician 1: no criteria are met to call back Criterion C: Referrals via an assessment service/Single of Access may count as direct as long as the CRT then follows the Single Point of Access decision re acceptance for CRT care without reassessment. [Score as unmet if the CRT directs service users to an Accident and Emergency Psychiatric Liaison Team, the GP or other service following contact with the CRT by an eligible referrer. Also score as unmet if the Single Point of Access and CRT between them do not provide a direct point of access 24 hours a day, 7 days a week.] Criterion D: Publicly available contact details and referral routes = as a minimum on the organisation’s own or health authority website. Crisis contact details and referral routes to the CRT must both be publicly available for this criterion to be met. Do not score as met unless the reviewing team can readily retrieve these details from a search of services” or to get help in a crisis” from the “crisis “how organisation’s website. Reviewing team to attempt to assess ahead of review how readily they can find these.
The CRT is easily accessible to all eligible referrers a) The CRT has no paperwork preconditions before referral; b) The CRT is directly contactable for referrals by phone; c) The CRT decides whether to assess clients directly following referral and does not ask another service to assess them first d) The CRT contact details and referral routes are publicly available 5: all 4 criteria are met 4: 3 criteria are met 3: 2 criteria are met 2: 1 criterion is met 1: no criteria are met This item only assesses how easily accessible the CRT is to eligible referrers. [The range of eligible referrers is assessed in item 3.] Criterion A: no paperwork preconditions = the CRT does not require referrers to complete any forms or provide any paperwork or electronic records for their referral to be accepted. Criterion B: Directly contactable by phone = direct number, answered in person by clinical staff or an administrator who puts the caller directly through to clinical staff; not routine use of a paging service or administrator who asks a clinician to call back Criterion C: Referrals via an assessment service/Single of Access may count as direct as long as the CRT then follows the Single Point of Access decision re acceptance for CRT care without reassessment. [Score as unmet if the CRT directs service users to an Accident and Emergency Psychiatric Liaison Team, the GP or other service following contact with the CRT by an eligible referrer. Also score as unmet if the Single Point of Access and CRT between them do not provide a direct point of access 24 hours a day, 7 days a week.] Criterion D: Publicly available contact details and referral routes = as a minimum on the organisation’s own or health authority website. Crisis contact details and referral routes to the CRT must both be publicly available for this criterion to be met. Do not score as met unless the reviewing team can readily retrieve these details from a search of “crisis services” or “how to get help in a crisis” from the organisation’s website. Reviewing team to attempt to assess ahead of review how readily they can find these. SU, FF, M, S M, S, O P