Duties are allocated Duties and Identifying each having regard to individual responsibilities of each team member preference, domestic and team member duties and personal considerations, responsibilities Knowledge in identifying whenever possible each team member duties and responsibilities Set 3.1 Performance expectations Definition of performance Identifying performance are established based on indicators/ criteria performance expectations client needs and indicators Definition of team goals for team according to assignment and expectations Evaluating members requirements performance Methods of monitoring 3.2 Performance performance Setting individual expectations are based performance on individual team Client expectations member’s duties and target/ Team member’s duties area of responsibility expectation and responsibilities 3.3 Performance indicators expectations are Defining performance discussed and expectations criteria disseminated to individual team members Supervise team Monitoring of Understanding Monitoring skills performance performance takes place monitoring of work Setting priorities against defined How to undertake Evaluating performance criteria corrective action performance and/or assignment Understanding feedback Informal/ formal instructions and and procedure counseling skills corrective action taken if Feedback reporting required procedure 4.2 Team members are Methods of monitoring provided with feedback, performance positive support and Team member’s duties advice on strategies to and responsibilities overcome any Monitoring team deficiencies operation to ensure client 4.3 Performance issues needs and satisfaction which cannot be rectified or addressed within the team are referenced to appropriate personnel according to employer policy 4.4 Team members are kept informed of any changes in the priority allocated to assignments or tasks which might impact on client/customer needs and satisfaction 4.5 Team operations are monitored to ensure that
Duties are allocated having regard to individual preference, domestic and personal considerations, whenever possible Duties and responsibilities of each team member Knowledge in identifying each team member duties and responsibilities Identifying each team member duties and responsibilities Set performance expectations for team members 3.1 Performance expectations are established based on client needs and according to assignment requirements 3.2 Performance expectations are based on individual team member’s duties and area of responsibility 3.3 Performance expectations are discussed and disseminated to individual team members Definition of performance indicators/ criteria Definition of team goals and expectations Methods of monitoring performance Client expectations Team member’s duties and responsibilities Defining performance expectations criteria Identifying performance indicators Evaluating performance Setting individual performance target/ expectation indicators Supervise team performance Monitoring of performance takes place against defined performance criteria and/or assignment instructions and corrective action taken if required 4.2 Team members are provided with feedback, positive support and advice on strategies to overcome any deficiencies 4.3 Performance issues which cannot be rectified or addressed within the team are referenced to appropriate personnel according to employer policy 4.4 Team members are kept informed of any changes in the priority allocated to assignments or tasks which might impact on client/customer needs and satisfaction 4.5 Team operations are monitored to ensure that Understanding monitoring of work How to undertake corrective action Understanding feedback and procedure Feedback reporting procedure Methods of monitoring performance Team member’s duties and responsibilities Monitoring team operation to ensure client needs and satisfaction Monitoring skills Setting priorities Evaluating performance Informal/ formal counseling skills