Edit, format and Lecture and discussion on: Lecture Oral 2 Hours check information Basic file-handling techniques Group evaluation Discussion Written Techniques in checking documents Self-paced Examination Techniques in editing and formatting handout/ module Presentation reading techniques Hands on Use different techniques in checking Demonstration documents Edit and format information applying different techniques Proof read information applying different techniques Work in a Develop an Lecture and discussion on: Lecture Oral 2 hrs diverse individual’s cultural Enterprise policies and core values Group evaluation environment awareness and Discussion Written Awareness on individual cultures and world sensitivity Examination geography Presentation Different methods of verbal and non-verbal communication in a multicultural setting Workplace Diversity Policy Work effectively in an Lecture and discussion on: Lecture Oral 2 hrs environment that The value of diversity in the economy and Group evaluation acknowledges and Discussion Written society in terms of Workforce development values cultural Examination Innovation diversity Presentation Social justice Customer service excellence Teamwork and collaboration Applying strategies for customer service excellence Identify common Lecture and discussion on: Lecture Oral 2 hrs issues in a Diversity-related conflicts within the Discussion evaluation multicultural and Written workplace diverse environment Examination Change management policies Presentation Advance strategies for customer service excellence
Edit, format and check information Lecture and discussion on: Basic file-handling techniques Techniques in checking documents Techniques in editing and formatting reading techniques Use different techniques in checking documents Edit and format information applying different techniques Proof read information applying different techniques Lecture Group Discussion Self-paced handout/ module Hands on Demonstration Oral evaluation Written Examination Presentation 2 Hours Work in a diverse environment Develop an individual’s cultural awareness and sensitivity Lecture and discussion on: Enterprise policies and core values Awareness on individual cultures and world geography Different methods of verbal and non-verbal communication in a multicultural setting Workplace Diversity Policy Lecture Group Discussion Oral evaluation Written Examination Presentation 2 hrs Work effectively in an environment that acknowledges and values cultural diversity Lecture and discussion on: The value of diversity in the economy and society in terms of Workforce development Innovation Social justice Customer service excellence Teamwork and collaboration Applying strategies for customer service excellence Lecture Group Discussion Oral evaluation Written Examination Presentation 2 hrs Identify common issues in a multicultural and diverse environment Lecture and discussion on: Diversity-related conflicts within the workplace Change management policies Advance strategies for customer service excellence Lecture Discussion Oral evaluation Written Examination Presentation 2 hrs