Element 3: Participate in a short, informal Making sure your guests know you are genuinely pleased to see them and available to be conversation with guests of assistance Start a conversation using appropriate Making a good first impression by being clean, presentable and on time. topics Respond to guests’ questions or requests may include: Demonstrate turn taking techniques to hold Giving advice and relinquish turns in a conversation Making suggestions Show interest in what a speaker is saying Asking questions Interrupt a conversation politely Giving directions Close a conversation politely Giving instructions Giving explanations Offering opinions Agreeing and disagreeing politely Apologising Promising to follow up a request Giving factual information. Informal conversation may include: Collaborative events Extending interpersonal relationships Largely unpredictable exchanges Context dependent. Appropriate topics refers to: Demonstrating knowledge of topics which may cause offence, and avoiding such topics as asking how much someone earns.
Element 3: Participate in a short, informal conversation with guests Start a conversation using appropriate topics Demonstrate turn taking techniques to hold and relinquish turns in a conversation Show interest in what a speaker is saying Interrupt a conversation politely Close a conversation politely Making sure your guests know you are genuinely pleased to see them and available to be of assistance Making a good first impression by being clean, presentable and on time. Respond to guests’ questions or requests may include: Giving advice Making suggestions Asking questions Giving directions Giving instructions Giving explanations Offering opinions Agreeing and disagreeing politely Apologising Promising to follow up a request Giving factual information. Informal conversation may include: Collaborative events Extending interpersonal relationships Largely unpredictable exchanges Context dependent. Appropriate topics refers to: Demonstrating knowledge of topics which may cause offence, and avoiding such topics as asking how much someone earns.