Figure 2: business behaviour framework ‘Model’ Establish a clear Put people Measure outcomes Develop and sustain direction and robust and engage with and evaluate relationships with STAKEHOLDERS STRATEGY STAFF SUCCESS 1. Courageous and able to 1. Customer-driven and connected 1. Consultative and constructive 1. Focused on performance, communicate a vision with broader industry eco-sytem when building consensus excellence and risk 2. In touch and conscious of current 2. Reasonable, fair and practical 2. Attentive and supportive of 2. Plain spoken and direct in LEADERS ARE and future operating environment in negotiation staff development needs communicating results 3. Forward thinking and confident in 3. Aware of conflicting interests and 3. Open-minded and embracing 3. Prudent and objective when challenging status quo the importance of compliance of diversity responding to a crisis VALUES 1. Purposeful 1. Empathetic 1. Collaborative 1. Effective SIGNAL A 2. Agile 2. Consistent 2. Capable 2. Transparent CULTURE 3. Innovative 3. Responsible 3. Inclusive 3. Accountable THAT IS 1. Operate by a clear vision and 1. Understand needs of all 1. Demonstrate a collegiate and 1. Operate efficiently without charter suppliers, partners respectful work compromising quality PRINCIPLES GUIDE 2. Sense, respond and deliver value to 2. Articulate a position and agree 2. Pursue opportunities for 2. Report achievements regularly EVERYONE the market goals that deliver mutual benefit professional growth based on value not process TO 3. Exercise creativity and make 3. Meet obligations and act ethically 3. Celebrate difference and 3. Identify, own and learn from defensible decisions and early to resolve disputes appreciate work/life balance failures 1. Instil confidence in ability to 1. Achieve high levels of productivity 1. Grow sustainably and in line with 1. Sustain valuable and repeatable achieve and enthusiasm expectations business transactions 2. Achieve and sustain a point of 2. Attract and retain good and 2. Achieve a commercial, social and OUTCOMES 2. Realise mutual benefit from difference in the market reliable people environmental return a situation ‘win/win’ 3. Allocate and resources 3. Cement a unique brand as an 3. Augment reputation as an industry 3. costly and damaging disputes efficiently and effectively of choice’ and market leader ‘employer
Figure 2: ‘Model’ business behaviour framework Establish a clear direction and robust STRATEGY Develop and sustain relationships with STAKEHOLDERS Put people and engage with STAFF Measure outcomes and evaluate SUCCESS LEADERS ARE 1. Courageous and able to communicate a vision 2. In touch and conscious of current and future operating environment 3. Forward thinking and confident in challenging status quo 1. Customer-driven and connected with broader industry eco-sytem 2. Reasonable, fair and practical in negotiation 3. Aware of conflicting interests and the importance of compliance 1. Consultative and constructive when building consensus 2. Attentive and supportive of staff development needs 3. Open-minded and embracing of diversity 1. Focused on performance, excellence and risk 2. Plain spoken and direct in communicating results 3. Prudent and objective when responding to a crisis VALUES SIGNAL A CULTURE THAT IS 1. Purposeful 2. Agile 3. Innovative 1. Empathetic 2. Consistent 3. Responsible 1. Collaborative 2. Capable 3. Inclusive 1. Effective 2. Transparent 3. Accountable PRINCIPLES GUIDE EVERYONE TO 1. Operate by a clear vision and charter 2. Sense, respond and deliver value to the market 3. Exercise creativity and make defensible decisions 1. Understand needs of all suppliers, partners 2. Articulate a position and agree goals that deliver mutual benefit 3. Meet obligations and act ethically and early to resolve disputes 1. Demonstrate a collegiate and respectful work 2. Pursue opportunities for professional growth 3. Celebrate difference and appreciate work/life balance 1. Operate efficiently without compromising quality 2. Report achievements regularly based on value not process 3. Identify, own and learn from failures OUTCOMES 1. Instil confidence in ability to achieve 2. Achieve and sustain a point of difference in the market 3. Allocate and resources efficiently and effectively 1. Sustain valuable and repeatable business transactions 2. Realise mutual benefit from a ‘win/win’ situation 3. costly and damaging disputes 1. Achieve high levels of productivity and enthusiasm 2. Attract and retain good and reliable people 3. Cement a unique brand as an ‘employer of choice’ 1. Grow sustainably and in line with expectations 2. Achieve a commercial, social and environmental return 3. Augment reputation as an industry and market leader