Engagement Strategy Introduction Healthwatch Derbyshire (HWD) is the consumer champion for health and social care in Derbyshire. It was set up on the 1st April 2013, as a result of the Health and Social Care Act 2012. HWD sits alongside many other local Healthwatch. HWD hears what children, young people and adults have to say about health and social care services. We strengthen the collective voice of patients and the public, to ensure that service providers and commissioners listen to what they have to say. We then hold service providers and commissioners to account for how they use the information we provide to shape, inform and influence service delivery and design. The aims of HWD are set out in our Strategic Plan 2018-2020, this strategy addresses in detail the following aim from the Strategic Plan: 2 - Enable people to their views and concerns about their local health and ‘Aim social care services.’ Principles of engagement In order to enable patients, service users and the public to share their views and concerns about their local health and social care services, HWD will adopt the following principles of engagement. These principles will cut across the selection, planning, delivery and reporting of our engagement activity. Work in collaboration with others: We will work with partners across all sectors to make the most of our capacity for consumer engagement and involvement. Engage creatively and meaningfully: We will enable a diverse range of voices to share their views and concerns about local health and social care services, paying specific attention to those who often struggle to be heard. Plan engagement thoughtfully: We will listen to what patients, service users and the public say matters to them so we can speak up using evidenced base opinions and recommendations. Provide information and signposting: We will ensure that patients, service users and the public are informed of the standard of care they have a right to receive, and are signposted to appropriate information and services to meet their needs. Involve volunteers: We will ensure that the patients, service users and the public can actively participate in Healthwatch through a variety of volunteering roles which will add value, variety and diversity to our engagement tools and activity. Selecting engagement topics
Engagement Strategy Introduction Healthwatch Derbyshire (HWD) is the consumer champion for health and social care in Derbyshire. It was set up on the 1st April 2013, as a result of the Health and Social Care Act 2012. HWD sits alongside many other local Healthwatch. HWD hears what children, young people and adults have to say about health and social care services. We strengthen the collective voice of patients and the public, to ensure that service providers and commissioners listen to what they have to say. We then hold service providers and commissioners to account for how they use the information we provide to shape, inform and influence service delivery and design. The aims of HWD are set out in our Strategic Plan 2018-2020, this strategy addresses in detail the following aim from the Strategic Plan: ‘Aim 2 - Enable people to their views and concerns about their local health and social care services.’ Principles of engagement In order to enable patients, service users and the public to share their views and concerns about their local health and social care services, HWD will adopt the following principles of engagement. These principles will cut across the selection, planning, delivery and reporting of our engagement activity. Work in collaboration with others: We will work with partners across all sectors to make the most of our capacity for consumer engagement and involvement. Engage creatively and meaningfully: We will enable a diverse range of voices to share their views and concerns about local health and social care services, paying specific attention to those who often struggle to be heard. Plan engagement thoughtfully: We will listen to what patients, service users and the public say matters to them so we can speak up using evidenced base opinions and recommendations. Provide information and signposting: We will ensure that patients, service users and the public are informed of the standard of care they have a right to receive, and are signposted to appropriate information and services to meet their needs. Involve volunteers: We will ensure that the patients, service users and the public can actively participate in Healthwatch through a variety of volunteering roles which will add value, variety and diversity to our engagement tools and activity. Selecting engagement topics