Communicates openly and honestly as an effective team member. Key Activities Standard Measures Key Result Areas Communication Maintains strong communication links with Promotes behaviours that reflect the Mercy allied health professionals to provide values & resolve conflict as required Ensure effective lines of communication optimal clientele services. Contributes to the operation of the Mercy Care are maintained Approaches conflict openly using a problem Centre through participation in staff meetings. solving approach Establishes effective and appropriate patterns of communication with clients/ patients, family Communicates openly and honestly as an members, colleagues and management. effective team member. Documentation meets all ethical and legal requirements Confidentiality of verbal, written and electronic patient information is maintained Customer Focus Demonstrates a partnership in conjunction Fosters a culture which ensures consideration with senior leadership team in relation to to ethnicity, age and individual wishes. Ensure all service and practices are specific work duties with patients, clients, Proactive in managing potential customer delivered with strong focus on individual family members and/or significant others complaints. needs. ensuring that they are included in decision Knowledge of the and “complaints Policy” making processes. incident reporting
Communicates openly and honestly as an effective team member. Key Result Areas Key Activities Standard Measures Communication Ensure effective lines of communication are maintained Maintains strong communication links with allied health professionals to provide optimal clientele services. Approaches conflict openly using a problem solving approach Communicates openly and honestly as an effective team member. Promotes behaviours that reflect the Mercy values & resolve conflict as required Contributes to the operation of the Mercy Care Centre through participation in staff meetings. Establishes effective and appropriate patterns of communication with clients/ patients, family members, colleagues and management. Documentation meets all ethical and legal requirements Confidentiality of verbal, written and electronic patient information is maintained Customer Focus Ensure all service and practices are delivered with strong focus on individual needs. Demonstrates a partnership in conjunction with senior leadership team in relation to specific work duties with patients, clients, family members and/or significant others ensuring that they are included in decision making processes. Fosters a culture which ensures consideration to ethnicity, age and individual wishes. Proactive in managing potential customer complaints. Knowledge of the “complaints Policy” and incident reporting