a.m. to 5:00 p.m. Central Time, Monday through Friday). The Vendor must describe the proposed warranty. Vendor must specify whether extended warranty is being proposed to satisfy these requirements and include the associated period and cost. Product Maintenance and Software Support Vendor must propose an annual fixed cost contract to provide ongoing software support services to include problem remediation, maintenance and upgrades. Support must include toll-free telephone support for system users and administrators 24x7x365. Vendor must describe the proposed plan for providing maintenance and support. Vendor must maintain the products in an operable condition according to the specifications contained in the technical manuals and as outlined in these specifications and the system Vendor’s proposal. Vendor Requirements The Vendor must provide a description of his organization with sufficient information to substantiate proven expertise in the products and services being requested in this RFP. The Vendor must disclose any company restructurings, mergers, and acquisitions over the past three (3) years. The Vendor must specify the location of the office and organization’s principal the number of executive and professional personnel employed at this office. The Vendor must state the number of years the Vendor has been providing the products and services being proposed. The Vendor must specify the size in terms of the number of organization’s full-time employees, the number of contract personnel used at any one time, the number of offices and their locations, and structure (for example, state, national, or international organization). The Vendor must provide the name and the state of incorporation, if incorporated. The Vendor must indicate the number of implementations his company has performed for state/federal government entities which perform similar functions in their respective state/area/province as are required by this RFP. The Vendor must describe the products and services being provided and the stage of development of those products and services.
a.m. to 5:00 p.m. Central Time, Monday through Friday). The Vendor must describe the proposed warranty. Vendor must specify whether extended warranty is being proposed to satisfy these requirements and include the associated period and cost. Product Maintenance and Software Support Vendor must propose an annual fixed cost contract to provide ongoing software support services to include problem remediation, maintenance and upgrades. Support must include toll-free telephone support for system users and administrators 24x7x365. Vendor must describe the proposed plan for providing maintenance and support. Vendor must maintain the products in an operable condition according to the specifications contained in the technical manuals and as outlined in these specifications and the Vendor’s system proposal. Vendor Requirements The Vendor must provide a description of his organization with sufficient information to substantiate proven expertise in the products and services being requested in this RFP. The Vendor must disclose any company restructurings, mergers, and acquisitions over the past three (3) years. The Vendor must specify the location of the organization’s principal office and the number of executive and professional personnel employed at this office. The Vendor must state the number of years the Vendor has been providing the products and services being proposed. The Vendor must specify the organization’s size in terms of the number of full-time employees, the number of contract personnel used at any one time, the number of offices and their locations, and structure (for example, state, national, or international organization). The Vendor must provide the name and the state of incorporation, if incorporated. The Vendor must indicate the number of implementations his company has performed for state/federal government entities which perform similar functions in their respective state/area/province as are required by this RFP. The Vendor must describe the products and services being provided and the stage of development of those products and services.