Other team member needs and Internal risk affecting whole EBI. Strategy reduce risk. – failings of old process discussed in Approach: Political Behaviour meetings. Historically poor (influence). Poor 3 Med High Med Low collaboration/cooperation. Teamwork. Empathy toward other stakeholders. Team approach. Impact on customer satisfaction - Heathrow T5 example. Efficient use of new process based – high. Organisational benefit. on implications for other users. A cultural internal risk affecting the EBI through quality. Agreed measures of success. Probability is high but impact on creating a new process is moderate. Referral to new measures in Strategy: Reduce risk. meetings. Danger of complacency new Approach: Political behaviour – No measure factors not considered/’learning (influence). Review meetings set. 4 High Med Med Low of success. disabled?’ Ratios. Qualitative/quantitative data to May affect quality of new process Marketing Ladder. determine customer satisfaction. and customer satisfaction. Comparison to pre-change Success can’t be measured and qualitative data. future decisions/learning compromised. An external risk affecting my MBA. Failure to Strategy: Reduce probability. change my Approach: Take Action. Moderate probability due to own work priorities/project deadline Evidence of scheduling and 5 management Med High Med Low Learning from projects. approaching. Journal. practice as a Schedule. result of the Discussions. Significant cost and quality impact EBI process. Journal. for TMA07 and B716 Examination.
3 Poor Teamwork. Med High Med Low Internal risk affecting whole EBI. Historically poor collaboration/cooperation. Impact on customer satisfaction - high. Strategy – reduce risk. Approach: Political Behaviour (influence). Team approach. Heathrow T5 example. Organisational benefit. Other team member needs and failings of old process discussed in meetings. Empathy toward other stakeholders. Efficient use of new process – based on implications for other users. 4 No measure of success. High Med Med Low A cultural internal risk affecting the EBI through quality. Probability is high but impact on creating a new process is moderate. Danger of complacency – new factors not considered/’learning disabled?’ May affect quality of new process and customer satisfaction. Success can’t be measured and future decisions/learning compromised. Strategy: Reduce risk. Approach: Political behaviour (influence). Ratios. Marketing Ladder. Agreed measures of success. Referral to new measures in meetings. Review meetings set. Qualitative/quantitative data to determine customer satisfaction. Comparison to pre-change qualitative data. 5 Failure to change my own management practice as a result of the EBI process. Med High Med Low An external risk affecting my MBA. Moderate probability due to work priorities/project deadline approaching. Significant cost and quality impact for TMA07 and B716 Examination. Strategy: Reduce probability. Approach: Take Action. Learning from projects. Schedule. Discussions. Journal. Evidence of scheduling and Journal.