collection recovery 9.2 Business Element 10: Water Services Institutional Arrangements (Topic 10) insufficient capacitate law Employ/Deploy enforcement of enforcement law bylaws section for enforcement no n/a n/a n/a 10.1 R0 n/a n/a enforcement of staff water services bylaws 10.2 Business Element 11: Social and Customer Service Requirements (Topic 11) improper institute development of customer care designated call call centre for services/ center for Koukamma complains 11.1 consumer centralised Municipality yes n/a management R0 n/a n/a n/a complains customer care system -UCT management and complains management
collection recovery 9.2 Business Element 10: Water Services Institutional Arrangements (Topic 10) 10.1 insufficient enforcement of bylaws capacitate law enforcement section for enforcement of water services bylaws Employ/Deploy law enforcement staff no n/a n/a R0 n/a n/a n/a 10.2 Business Element 11: Social and Customer Service Requirements (Topic 11) 11.1 improper customer care services/ consumer complains management institute designated call center for centralised customer care and complains management development of call centre for Koukamma Municipality yes n/a complains management system -UCT R0 n/a n/a n/a