KEY COMPETENCES KNOWLEDGE AND UNDERSTANDING SUGGESTED EVIDENCE LEARNING OUTCOMES 1, 2, 3 Use effective The principles of effective Witness Statement, communication skills within communication, including written and preferably with patient the healthcare electronic, verbal and non-verbal. feedback included environment, adapting The way effective communication can communication style and assist in identifying problems accurately, Plus assessors comments language to meet the increase patient satisfaction, enhance needs of the listener when treatment adherence and reduce patient assisting during diagnostic distress and anxiety. and therapeutic invasive The importance of some key ideas, for procedures. example signposting, listening, language, non-verbal behaviour, ideas, beliefs, concerns, expectations and summarising in communication.
KEY LEARNING OUTCOMES COMPETENCES KNOWLEDGE AND UNDERSTANDING SUGGESTED EVIDENCE 1, 2, 3 Use effective communication skills within the healthcare environment, adapting communication style and language to meet the needs of the listener when assisting during diagnostic and therapeutic invasive procedures. The principles of effective communication, including written and electronic, verbal and non-verbal. The way effective communication can assist in identifying problems accurately, increase patient satisfaction, enhance treatment adherence and reduce patient distress and anxiety. The importance of some key ideas, for example signposting, listening, language, non-verbal behaviour, ideas, beliefs, concerns, expectations and summarising in communication. Witness Statement, preferably with patient feedback included Plus assessors comments