joined-up, cross boundary services for the community 16 a b c d e Organisations work with partners from the public & commercial sector & civil society organisations to communicate & market the services in a joined-up way 17 Organisations collaborate to provide mutual challenge & support for Self-Assessment & a b c d e improvement planning 18 Organisations take advantage of joint learning & development programmes, sharing of a b c d e knowledge & practices, job shadowing and peer coaching & mentoring within partner networks 19 Organisations work together to explore & secure external investment into the services a b c d e provided by all delivery agents & consortia to help achieve strategic outcomes (so that organisations in the same area are not rivals for funding streams) 20 Organisations works together to present an integrated & unified presence to potential a b c d e commissioners of the services and to build relevant relationships with these bodies 21 Organisations explore all relevant opportunities for making available spare capacity in office a b c d e facilities to partners through commercial arrangements 22 Organisations explore joint use of facilities & equipment with partners to ensure they are used a b c d e to capacity 23 a b c d e Organisations develop long-term procurement partnerships with suppliers and work together to obtain improved purchasing agreements 24 Partners are engaged in organisational improvement, change and service development a b c d e activity, generating innovation and making the best use of their knowledge & experience Strengths Areas for Improvement Collaborative service delivery 25 Leaders view the whole delivery system through the eyes of the community and act on this to a b c d e develop joined-up, seamless & easy-to-use services 26 Leaders identify, develop, manage & improve the ‘end-to-end’ processes which cut across the a b c d e operations of partners, to create seamless & responsive services, minimise non-value adding activity and remove waste 27 Organisations aim to resolve customer enquiries or complaints at the first point of contact and a b c d e
joined-up, cross boundary services for the community 16 Organisations work with partners from the public & commercial sector & civil society organisations to communicate & market the services in a joined-up way a b c d e 17 Organisations collaborate to provide mutual challenge & support for Self-Assessment & improvement planning a b c d e 18 Organisations take advantage of joint learning & development programmes, sharing of knowledge & practices, job shadowing and peer coaching & mentoring within partner networks a b c d e 19 Organisations work together to explore & secure external investment into the services provided by all delivery agents & consortia to help achieve strategic outcomes (so that organisations in the same area are not rivals for funding streams) a b c d e 20 Organisations works together to present an integrated & unified presence to potential commissioners of the services and to build relevant relationships with these bodies a b c d e 21 Organisations explore all relevant opportunities for making available spare capacity in office facilities to partners through commercial arrangements a b c d e 22 Organisations explore joint use of facilities & equipment with partners to ensure they are used to capacity a b c d e 23 Organisations develop long-term procurement partnerships with suppliers and work together to obtain improved purchasing agreements a b c d e 24 Partners are engaged in organisational improvement, change and service development activity, generating innovation and making the best use of their knowledge & experience a b c d e Strengths Areas for Improvement Collaborative service delivery 25 Leaders view the whole delivery system through the eyes of the community and act on this to develop joined-up, seamless & easy-to-use services a b c d e 26 Leaders identify, develop, manage & improve the ‘end-to-end’ processes which cut across the operations of partners, to create seamless & responsive services, minimise non-value adding activity and remove waste a b c d e 27 Organisations aim to resolve customer enquiries or complaints at the first point of contact and a b c d e