am curious, what do you think happened?” “I did that make you feel?” “How is your point of view?” “What did you experience that?” “How wonder what you think happened?” “I do you think your team was coming “Where from?” SAY: Slide 21 To use this technique effectively, put the three parts together. Here is an example: noticed the team did not debrief “I at the end of the case. I think debriefing is really important. Can you help me understand why that didn’t happen? in the presentation we will show you a video clip of a coach giving feedback to a team using the three-part question. SAY: Slide 22 We will now discuss how the three-part question can help coaches avoid giving negative feedback. First, avoid making generalizations. For example, a generalization might be: noticed that communication “I wasn’t very good. I think that having good communication is important. Can you help me understand what happened?” Instead, give the team examples of what you saw. You might say something like: noticed your team didn’t “I use the checklist on the wall to prompt your discussions. I believe reading off of the checklist helps so that all items on the checklist are discussed. I’m curious why you didn’t read the items aloud.”
“I am curious, what do you think happened?” “How did that make you feel?” “What is your point of view?” “How did you experience that?” “I wonder what you think happened?” “Where do you think your team was coming from?” SAY: To use this technique effectively, put the three parts together. Here is an example: “I noticed the team did not debrief at the end of the case. I think debriefing is really important. Can you help me understand why that didn’t happen? in the presentation we will show you a video clip of a coach giving feedback to a team using the three-part question. Slide 21 SAY: We will now discuss how the three-part question can help coaches avoid giving negative feedback. First, avoid making generalizations. For example, a generalization might be: “I noticed that communication wasn’t very good. I think that having good communication is important. Can you help me understand what happened?” Instead, give the team examples of what you saw. You might say something like: “I noticed your team didn’t use the checklist on the wall to prompt your discussions. I believe reading off of the checklist helps so that all items on the checklist are discussed. I’m curious why you didn’t read the items aloud.” Slide 22