I wouldn't use an online service as I want to know who is giving me information Patients in Oxfordshire used to have the choice to dial OOH or NHS 111. Now this choice has been taken away without patient consultation My GP is very difficult to access NHS111 isn’t well known and should be advertised Experience of 111 was very robotic Did not get the advice I needed using NHS 111, found the answer on the internet and got what I needed at high street store. 3b. Benefits and Limitations of NHS111 The workshops were asked to split into their groups and the facilitators scribed the group’s thoughts and discussion points. Benefits Limitations Easy to access Paediatrics pathways limited Good access Trigger questions after Active listening demographics too late Suitable for older generation Not an app (telephone) Risk averse Access to 999 (direct dispatch Dementia patients may find ambulance) access to the service challenging Triaging patients to the most –what support does it offer? appropriate place Health information limited Good public health education Integrate with 101. National Standards Access to patient records Reassurance (amenity) Immediate access (if not an Access to community Health emergency) services Convenience in OOHs (24/7 Access to Mental Health access) Services Economical benefit to the NHS Midwifery Joined up service (integration) Paediatrics information and advice 101 and NHS111 causes Front door access (less confusion confusion) Not clinical advice Ability to further clinical Who transferred to? enhance the service (Mental Difficult to get transferred on Health) Only as good as the DoS Quick response Delays in onward care 111 number free Delays in delivering aftercare Information centre Links to other services Equality of access Communication of the service Quick assessment (should get) means that patients don’t Refuse dispositions understand it automatically If you know what you want –
I wouldn't use an online service as I want to know who is giving me information Patients in Oxfordshire used to have the choice to dial OOH or NHS 111. Now this choice has been taken away without patient consultation My GP is very difficult to access NHS111 isn’t well known and should be advertised Experience of 111 was very robotic Did not get the advice I needed using NHS 111, found the answer on the internet and got what I needed at high street store. 3b. Benefits and Limitations of NHS111 The workshops were asked to split into their groups and the facilitators scribed the group’s thoughts and discussion points. Benefits Limitations Easy to access Good access Active listening Suitable for older generation (telephone) Access to 999 (direct dispatch ambulance) Triaging patients to the most appropriate place Good public health education National Standards Reassurance Immediate access (if not an emergency) Convenience in OOHs (24/7 access) Economical benefit to the NHS Joined up service (integration) information and advice Front door access (less confusion) Ability to further clinical enhance the service (Mental Health) Quick response 111 number free Information centre Equality of access Quick assessment (should get) Refuse dispositions automatically Paediatrics pathways limited Trigger questions after demographics too late Not an app Risk averse Dementia patients may find access to the service challenging –what support does it offer? Health information limited Integrate with 101. Access to patient records (amenity) Access to community Health services Access to Mental Health Services Midwifery Paediatrics 101 and NHS111 causes confusion Not clinical advice Who transferred to? Difficult to get transferred on Only as good as the DoS Delays in onward care Delays in delivering aftercare Links to other services Communication of the service means that patients don’t understand it If you know what you want –