Our Respondents We managed to obtain feedback from 84 carers in the borough. Regarding feedback from providers, we received responses to our questionnaire for staff from 5. We were also allowed to attend an Operational Managers and Deputies’ meeting of staff from LBH Social Services organised by John Morgan, Head of Prevention & Care Management, Children's & Adults' Services. Table 1: RESPONDENTS TO OUR REVIEW Responses from Carers 84 Hounslow Social Service Staff Questionnaires: 5 The responses received to the above-mentioned questionnaires from both Carers and staff from Social Services, are presented below separately: Table 2: QUESTIONNAIRE FOR USERS AND A SUMMARY OF THEIR RESPONSES A summary of our questions and a breakdown of the total of 84 responses received to the questions we asked them, are given below: LIST OF QUESTIONS LIST OF OPTIONS TOTALS Approximate PER % OPTION the last 12 tried to find 9 11 1. information or advice in months, has it been the last 12 months; easy or difficult to find information and Very easy to find; 4 5 advice about 25 support, services or 21 Fairly easy to find; benefits? 32 27 Fairly difficult to find; Very difficult to find. 27 23
Our Respondents We managed to obtain feedback from 84 carers in the borough. Regarding feedback from providers, we received responses to our questionnaire for staff from 5. We were also allowed to attend an Operational Managers and Deputies’ meeting of staff from LBH Social Services organised by John Morgan, Head of Prevention & Care Management, Children's & Adults' Services. Table 1: RESPONDENTS TO OUR REVIEW Responses from Carers 84 Hounslow Social Service Staff Questionnaires: 5 The responses received to the above-mentioned questionnaires from both Carers and staff from Social Services, are presented below separately: Table 2: QUESTIONNAIRE FOR USERS AND A SUMMARY OF THEIR RESPONSES A summary of our questions and a breakdown of the total of 84 responses received to the questions we asked them, are given below: LIST OF QUESTIONS LIST OF OPTIONS TOTALS PER OPTION Approximate % the last 12 months, has it been easy or difficult to find information and advice about support, services or benefits? 1. tried to find information or advice in the last 12 months; Very easy to find; Fairly easy to find; Fairly difficult to find; Very difficult to find. 9 4 21 27 23 11 5 25 32 27