Glossary Term Explanation 24/7 Twenty-four hours per day/seven days per week Documents (certificates, licences, permits, qualifications) Compliance documentation staff are required to hold in order to comply with legislation Training staff in skills additional to their existing skill set; Cross-skilling multi-skilling EO Equal Opportunity A document containing the entitlements and conditions Employment instrument for employment of HR Human Relations IR Industrial Relations The 24-hour clock where times are shown in hours and International time minutes from midnight: for example, 13:30 is 13 hours and 30 minutes after midnight (1:30PM) Labour budget available to pay staff wages Calculated by dividing the labour cost by the sales, and Labour cost percentage multiplying by 100 over 1 Meetings, Incentives, Conferences, Exhibitions MICE Multi-skilled staff Staff with more than one competency/set of skills in addition to worked’ expenses such as ‘hours costs for training, leave entitlements and On costs mandatory/government-imposed contributions or charges A document depicts the structure of the business Organisational identifying departments, staff positions and their relative positions Pro rata basis Proportionate basis Retrenching staff Sacking/firing employees A department/area of the business which generates Revenue centre income/sales for example – ‘Functions’, ‘Bars’, ‘Accommodation’
Glossary Term Explanation 24/7 Twenty-four hours per day/seven days per week Compliance documentation Documents (certificates, licences, permits, qualifications) staff are required to hold in order to comply with legislation Cross-skilling Training staff in skills additional to their existing skill set; multi-skilling EO Equal Opportunity Employment instrument A document containing the entitlements and conditions for employment of HR Human Relations IR Industrial Relations International time The 24-hour clock where times are shown in hours and minutes from midnight: for example, 13:30 is 13 hours and 30 minutes after midnight (1:30PM) Labour budget available to pay staff wages Labour cost percentage Calculated by dividing the labour cost by the sales, and multiplying by 100 over 1 MICE Meetings, Incentives, Conferences, Exhibitions Multi-skilled staff Staff with more than one competency/set of skills On costs in addition to ‘hours worked’ expenses such as costs for training, leave entitlements and mandatory/government-imposed contributions or charges Organisational A document depicts the structure of the business identifying departments, staff positions and their relative positions Pro rata basis Proportionate basis Retrenching staff Sacking/firing employees Revenue centre A department/area of the business which generates income/sales – for example ‘Functions’, ‘Bars’, ‘Accommodation’