rate schedule. Although the 2period TOU Rate is not the default rate, it is being offered in conjunction with the rollout of default TOU. Therefore, we determine that customers on the 2period optional TOU Rate should also retain the option to opt in to the nonTOU tiered rate notwithstanding the requirements of Electric Rule 12. This might occur if, for example, customers defaulted to the 3-period TOU rate later opt in to the 2period TOU rate and then further opt in to the tiered rate within a 12month period. Rate Conversation Script for New Customers In D.1709036, the Commission determined that the default TOU rate will become the “standard turnon rate” for new and transferred customers at the start of the IDTM when the IOU begins defaulting existing customers onto TOU rates. Beginning at the start of the IDTM, the IOUs must engage customers who start or transfer service in making a rate selection. Customers that decline to make a rate selection will be placed on the standard TOU rate. In the interest of enabling customers to choose the rate that is best for them, D.1709036 ordered PG&E, SCE, and SDG&E to complete development and testing of rate conversation scripts in time for the start of the IDTM and that the content of the scripts would be considered in the IOUs’ RDWs. Party Positions In Exh. SDG&E13, SDG&E presents the most current version of its proposed rate conversation talking points that it intends to use when discussing pricing plan options with new residential customers. The script is intended to work as a guideline for employees interacting with new customers about their rate options. SDG&E contends that the script demonstrates that SDG&E is prepared to engage new customers in a manner that reasonably allows them to reach an understanding of the TOU transition and what options are available to
rate schedule. Although the 2period TOU Rate is not the default rate, it is being offered in conjunction with the rollout of default TOU. Therefore, we determine that customers on the 2period optional TOU Rate should also retain the option to opt in to the nonTOU tiered rate notwithstanding the requirements of Electric Rule 12. This might occur if, for example, customers defaulted to the 3-period TOU rate later opt in to the 2period TOU rate and then further opt in to the tiered rate within a 12month period. Rate Conversation Script for New Customers In D.1709036, the Commission determined that the default TOU rate will become the “standard turnon rate” for new and transferred customers at the start of the IDTM when the IOU begins defaulting existing customers onto TOU rates. Beginning at the start of the IDTM, the IOUs must engage customers who start or transfer service in making a rate selection. Customers that decline to make a rate selection will be placed on the standard TOU rate. In the interest of enabling customers to choose the rate that is best for them, D.1709036 ordered PG&E, SCE, and SDG&E to complete development and testing of rate conversation scripts in time for the start of the IDTM and that the content of the scripts would be considered in the IOUs’ RDWs. Party Positions In Exh. SDG&E13, SDG&E presents the most current version of its proposed rate conversation talking points that it intends to use when discussing pricing plan options with new residential customers. The script is intended to work as a guideline for employees interacting with new customers about their rate options. SDG&E contends that the script demonstrates that SDG&E is prepared to engage new customers in a manner that reasonably allows them to reach an understanding of the TOU transition and what options are available to