The use of ICT in Customer Services Advantages Disadvantages Website is easy to use and contains Goods cannot be tried on or tested Customers must have the use of a Can and pay for order online lots of detail about the products and before purchase computer from comfort of your own “the business home” Is easy to compare prices and Websites might not be frequently It is easy to contact business It is quite cheap to set up a webpage products with businesses updated They might not respond quickly and It will need to be updated and this Can access consumers around the Accessing consumers in other parts of there is no personal contact with may involve further costs world and promote the business and the world may lead to communication sales staff its products and transport problems The business must be prepared to It can be cheaper to sell products to emails and orders quickly and deal with customers who return goods Extension: Show which advantages and disadvantages affect business and which affect customers.
The use of ICT in Customer Services Advantages Disadvantages Website is easy to use and contains lots of detail about the products and business Goods cannot be tried on or tested before purchase Customers must have the use of a computer Can and pay for order online from “the comfort of your own home” Is easy to compare prices and products with businesses Websites might not be frequently updated It is easy to contact business It is quite cheap to set up a webpage They might not respond quickly and there is no personal contact with sales staff It will need to be updated and this may involve further costs Can access consumers around the world and promote the business and its products Accessing consumers in other parts of the world may lead to communication and transport problems The business must be prepared to to emails and orders quickly and deal with customers who return goods It can be cheaper to sell products Extension: Show which advantages and disadvantages affect business and which affect customers.