Types of Training All of the following training purposes apply to implementation of clinical information systems. Consider the applicable training methodologies for each training purpose as you develop your training tools or use those supplied by the vendor. Training Purpose Applicable Training Methodologies Introduction intended to introduce the concept of EHR into the Scripted statements for managers and supervisors to use in – organization, generate interest, and reduce fear meetings concerning the intent and policies on organization’s staff retention and recruitment Newsletters/brochures/intranet quips about EHRs, their purpose, and organizational intent Reading material about benefits and realities of EHRs Education designed to explain the features and functions of EHRs Newsletter/intranet articles about EHRs – and provide a baseline of skills for new users Sources for additional information Conference/trade show attendance by key personnel with the intent of sharing education Product demonstrations onsite Classroom instruction for steering committee members on features and functions, roles and responsibilities, project planning, and change management Briefings primarily for department heads, executive leadership, board Short presentations to specific groups – members, and potentially union representatives to acquaint them with Short memos on progress concepts, costs, and benefits; provide status reports; and describe One-on-one meetings as necessary to address issues actual results, including successes and lessons learned Training actual instruction on how to perform tasks, including how to Basic training in operating computers through a learning center – use a computer for new users, how to perform implementation tasks for or coaching project team, development of super users, and how to use each Basic keyboarding and computer navigational skills through a application learning center, software tool, coaching Basic Internet search strategies for skills reinforcement and Special considerations: bibliographic search Training agreements Orientation to product by vendor Customization of training materials Training courses at vendor site or by vendors in-house for Certification of completion those engaged in system build Evaluation of competency Courses on specific skill sets at vendor site or schools (e.g., Compensation advanced networking strategies, interface programming, report Training of new users after go live writing) Training manuals (online and offline) Hands-on training sessions in classrooms in test environment on specific applications
Types of Training All of the following training purposes apply to implementation of clinical information systems. Consider the applicable training methodologies for each training purpose as you develop your training tools or use those supplied by the vendor. Training Purpose Applicable Training Methodologies Introduction – intended to introduce the concept of EHR into the organization, generate interest, and reduce fear Scripted statements for managers and supervisors to use in meetings concerning the organization’s intent and policies on staff retention and recruitment Newsletters/brochures/intranet quips about EHRs, their purpose, and organizational intent Reading material about benefits and realities of EHRs Education – designed to explain the features and functions of EHRs and provide a baseline of skills for new users Newsletter/intranet articles about EHRs Sources for additional information Conference/trade show attendance by key personnel with the intent of sharing education Product demonstrations onsite Classroom instruction for steering committee members on features and functions, roles and responsibilities, project planning, and change management Briefings – primarily for department heads, executive leadership, board members, and potentially union representatives to acquaint them with concepts, costs, and benefits; provide status reports; and describe actual results, including successes and lessons learned Short presentations to specific groups Short memos on progress One-on-one meetings as necessary to address issues Training – actual instruction on how to perform tasks, including how to use a computer for new users, how to perform implementation tasks for project team, development of super users, and how to use each application Special considerations: Training agreements Customization of training materials Certification of completion Evaluation of competency Compensation Training of new users after go live Basic training in operating computers through a learning center or coaching Basic keyboarding and computer navigational skills through a learning center, software tool, coaching Basic Internet search strategies for skills reinforcement and bibliographic search Orientation to product by vendor Training courses at vendor site or by vendors in-house for those engaged in system build Courses on specific skill sets at vendor site or schools (e.g., advanced networking strategies, interface programming, report writing) Training manuals (online and offline) Hands-on training sessions in classrooms in test environment on specific applications