Regardless of the disaster circumstances, or the identity of the person(s) first made aware of the disaster, the Emergency Management Team (EMT) must be activated immediately in the following cases: Complete loss of dial tone on all station instruments. Inability to operate 50% or more station instruments. System(s) are inoperative for five or more hours. Any problem with any system or network service that would cause the above conditions to be present or there is certain indication that the conditions are about to occur. External communications Corporate Public Relations personnel are designated as the principal contacts with the media (radio, television, and print), regulatory agency, government agencies and other external organizations following a formal disaster declaration. Emergency management standards Backup policy Full and incremental backups preserve voice technology assets and should be performed on a regular basis for the system database and any files that are deemed critical or have a high replacement cost. Backup databases and other equipment should be stored in a secure, geographically separate location from the original and isolated from environmental hazards. System-specific data and document retention policies specify what records must be retained and for how long. The voice communications department is accountable for carrying out the provisions of the instruction for records in its unit. The Technical Services staff follows these standards for data backup and archiving: Tape retention policy Backup system databases and related media are stored at locations that are secure, isolated from environmental hazards and geographically separate from the location housing the system. Database tapes Tapes greater than three years old are destroyed every six months. Tapes less than one year old must be stored locally offsite. The system supervisor is responsible for the transition cycle of tapes. Specialized system tapes A copy of the most current files must be made at least once per week. This backup copy must be stored offsite. The system supervisor is responsible for this activity.
Regardless of the disaster circumstances, or the identity of the person(s) first made aware of the disaster, the Emergency Management Team (EMT) must be activated immediately in the following cases: Complete loss of dial tone on all station instruments. Inability to operate 50% or more station instruments. System(s) are inoperative for five or more hours. Any problem with any system or network service that would cause the above conditions to be present or there is certain indication that the conditions are about to occur. External communications Corporate Public Relations personnel are designated as the principal contacts with the media (radio, television, and print), regulatory agency, government agencies and other external organizations following a formal disaster declaration. Emergency management standards Backup policy Full and incremental backups preserve voice technology assets and should be performed on a regular basis for the system database and any files that are deemed critical or have a high replacement cost. Backup databases and other equipment should be stored in a secure, geographically separate location from the original and isolated from environmental hazards. System-specific data and document retention policies specify what records must be retained and for how long. The voice communications department is accountable for carrying out the provisions of the instruction for records in its unit. The Technical Services staff follows these standards for data backup and archiving: Tape retention policy Backup system databases and related media are stored at locations that are secure, isolated from environmental hazards and geographically separate from the location housing the system. Database tapes Tapes greater than three years old are destroyed every six months. Tapes less than one year old must be stored locally offsite. The system supervisor is responsible for the transition cycle of tapes. Specialized system tapes A copy of the most current files must be made at least once per week. This backup copy must be stored offsite. The system supervisor is responsible for this activity.