Person Specification Energy Adviser Citizens Advice North Lincolnshire Essential Criteria Experience 1. Recent paid or voluntary experience of providing Application generalist welfare benefits/money advice to a Form & minimum of generalist advice level. Interview Skills & Abilities 2. The ability to prioritise tasks, identify and work to Application deadlines and manage your own time effectively. Form and Interview 3. Excellent communication and interpersonal skills, Application both orally and in writing, in to communicate Form and and liaise with clients, third parties and colleagues Interview at all levels. 4. An ability to work effectively and collaboratively Application both within a small team and as part of the wider Form and organisational team. Interview 5. Ability to give and receive feedback objectively and Application sensitively and a willingness to challenge Form and constructively Interview 6. Ability to monitor and maintain own standards. Application Form and Interview 7. Effective written and oral communication skills with Application particular emphasis on negotiating. Form and Interview 8. Ability to interview clients using sensitive listening Application and questioning skills to get to the root of the issues form and and empower clients, whilst maintaining structure interview and control of meetings. 9 Ability to use IT systems and packages, and Application electronic resources in the provision of advice, form and record keeping and document production. interview
Person Specification Energy Adviser Citizens Advice North Lincolnshire Essential Criteria Experience 1. Recent paid or voluntary experience of providing generalist welfare benefits/money advice to a minimum of generalist advice level. Application Form & Interview Skills & Abilities 2. The ability to prioritise tasks, identify and work to deadlines and manage your own time effectively. Application Form and Interview 3. Excellent communication and interpersonal skills, both orally and in writing, in to communicate and liaise with clients, third parties and colleagues at all levels. Application Form and Interview 4. An ability to work effectively and collaboratively both within a small team and as part of the wider organisational team. Application Form and Interview 5. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively Application Form and Interview 6. Ability to monitor and maintain own standards. Application Form and Interview 7. Effective written and oral communication skills with particular emphasis on negotiating. Application Form and Interview 8. Ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings. Application form and interview 9 Ability to use IT systems and packages, and electronic resources in the provision of advice, record keeping and document production. Application form and interview