The RE (or Facility Contracting Officer) shall notify the Contractor of this type of trouble call. c) An emergency trouble call within four hours of its report. An emergency trouble is considered a trouble which causes a subsystem (ward), distribution point, terminal cabinet, or code one system to be inoperable at anytime. 4) If a Nurse Call and/or Code Blue/ component failure cannot be corrected within four (4) hours (exclusive of the standard work time limits), the Contractor shall be responsible for providing alternate nurse call equipment. The alternate equipment/system shall be operational within a maximum of 20 hours after the four (4) hour trouble shooting time and restore the effected location operation to meet the System performance standards. If any sub-system or major system trouble cannot be corrected within one working day, the Contractor shall furnish and install compatible substitute equipment returning the System or sub-system to full operational capability, as described herein, until repairs are complete. b. Required On-Site Visits during the Two Year Guaranty Period 1) The Contractor shall visit, on-site, for a minimum of eight (8) hours, once every 12 weeks, during the guaranty period, to perform system preventive maintenance, equipment cleaning, and operational adjustments to maintain the System according the descriptions identified in this document. 2) The Contractor shall arrange all Facility visits with the RE (or Facility Contracting Officer) prior to performing the required maintenance visits. 3) Preventive maintenance shall be performed by the Contractor in accordance with the OEM's recommended practice and service intervals during non-busy time agreed to by the RE (or Facility Contracting Officer) and Contractor. 4) The preventive maintenance schedule, functions and reports shall be provided to and approved by the RE (or Facility Contracting Officer). 5) The Contractor shall provide the RE (or Facility Contracting Officer) a type written report itemizing each deficiency found and the corrective action performed during each required visit
The RE (or Facility Contracting Officer) shall notify the Contractor of this type of trouble call. c) An emergency trouble call within four hours of its report. An emergency trouble is considered a trouble which causes a subsystem (ward), distribution point, terminal cabinet, or code one system to be inoperable at anytime. 4) If a Nurse Call and/or Code Blue/ component failure cannot be corrected within four (4) hours (exclusive of the standard work time limits), the Contractor shall be responsible for providing alternate nurse call equipment. The alternate equipment/system shall be operational within a maximum of 20 hours after the four (4) hour trouble shooting time and restore the effected location operation to meet the System performance standards. If any sub-system or major system trouble cannot be corrected within one working day, the Contractor shall furnish and install compatible substitute equipment returning the System or sub-system to full operational capability, as described herein, until repairs are complete. b. Required On-Site Visits during the Two Year Guaranty Period 1) The Contractor shall visit, on-site, for a minimum of eight (8) hours, once every 12 weeks, during the guaranty period, to perform system preventive maintenance, equipment cleaning, and operational adjustments to maintain the System according the descriptions identified in this document. 2) The Contractor shall arrange all Facility visits with the RE (or Facility Contracting Officer) prior to performing the required maintenance visits. 3) Preventive maintenance shall be performed by the Contractor in accordance with the OEM's recommended practice and service intervals during non-busy time agreed to by the RE (or Facility Contracting Officer) and Contractor. 4) The preventive maintenance schedule, functions and reports shall be provided to and approved by the RE (or Facility Contracting Officer). 5) The Contractor shall provide the RE (or Facility Contracting Officer) a type written report itemizing each deficiency found and the corrective action performed during each required visit