changes to government policy affecting the business environment. Organisational Relates to the extent Misalignment between our Values of the organisation are not The organisation values are specified, recognised culture not that the organisation’s corporate values and our aligned with those who are influential in by board, management and staff; and they are aligned to values are reflected in people’s personal values. the organisation. used to guide our recruitment decisions and to organisational the organisation’s inform management and staff on how they are to Dysfunctional The organisation hasn’t critically looked values decisions and in the act and behave when undertaking the organisational culture due at its culture to ensure it honestly way our people act and organisation’s business (Documents Register). to staff’s perception that reflects its values. behave. there is a misalignment Our organization is about providing high quality between their individual safe health care ... we know it, we recognize it, we values and what the hire for it, and we are it. organisation’s values need Our values are reflected in our policies and to be in order to succeed. procedures (Documents Register). Induction of Board, management and staff includes information on what the organisation stands for and what it values. Examples of our values are expressed through corporate documents such as strategies, annual reports or media statements (Documents Register). Reputation Adverse media Adverse statements Loss of reputation and Provision of inadequate services. External accreditation reviews are scheduled coverage about the organisation credibility leading to a (Audits Register). and Image Unqualified staff. by an external agency potential loss of income Compulsory training and development programs Unprofessionalism and criminal or the community and influence in the policy for staff in critical procedures (Suppliers Register). activities by staff. following the arena. Procedures to respond to adverse events and Competitors making false allegations organisation’s own adverse communication are specified and about the organisation. wrong doing which available to all staff (Documents Register). impacts on our not following operational policies Guidelines for reporting adverse events internally reputation and and procedures. and externally, which support transparency and standing within the Inadequate oversight by management. community
changes to government policy affecting the business environment. Organisational culture not aligned to organisational values Relates to the extent that the organisation’s values are reflected in the organisation’s decisions and in the way our people act and behave. Misalignment between our corporate values and our people’s personal values. Dysfunctional organisational culture due to staff’s perception that there is a misalignment between their individual values and what the organisation’s values need to be in order to succeed. Values of the organisation are not aligned with those who are influential in the organisation. The organisation hasn’t critically looked at its culture to ensure it honestly reflects its values. The organisation values are specified, recognised by board, management and staff; and they are used to guide our recruitment decisions and to inform management and staff on how they are to act and behave when undertaking the organisation’s business (Documents Register). Our organization is about providing high quality safe health care ... we know it, we recognize it, we hire for it, and we are it. Our values are reflected in our policies and procedures (Documents Register). Induction of Board, management and staff includes information on what the organisation stands for and what it values. Examples of our values are expressed through corporate documents such as strategies, annual reports or media statements (Documents Register). Reputation and Image Adverse media coverage Adverse statements about the organisation by an external agency or the community following the organisation’s own wrong doing which impacts on our reputation and standing within the community Loss of reputation and credibility leading to a potential loss of income and influence in the policy arena. Provision of inadequate services. Unqualified staff. Unprofessionalism and criminal activities by staff. Competitors making false allegations about the organisation. not following operational policies and procedures. Inadequate oversight by management. External accreditation reviews are scheduled (Audits Register). Compulsory training and development programs for staff in critical procedures (Suppliers Register). Procedures to respond to adverse events and adverse communication are specified and available to all staff (Documents Register). Guidelines for reporting adverse events internally and externally, which support transparency and