Residents and families interviewed confirmed that residents were treated respectfully at all times. Standard 1.1.4: Recognition Of Māori Values And FA Documentation is in place to guide staff practices to ensure residents’ needs Beliefs are met in a manner that respects and acknowledges their individual cultural, values and beliefs. The service recognises the relationship between iwi and Consumers who identify as Māori have their health the Crown and the principles of the Treaty of Waitangi (partnership, and disability needs met in a manner that respects participation and protection). Whanau relationships and involvement in care and acknowledges their individual and cultural, are recognised. There were no residents who identified as Maori at the time values and beliefs. of audit. Staff receive education in relation to cultural safety and the Treaty of Waitangi. Standard 1.1.6: Recognition And Respect Of The FA The service maintains it is committed to ensuring that the individual interests, Individual's Culture, Values, And Beliefs customs, beliefs, cultural and ethnic backgrounds of residents are valued and fostered within the service. Documentation, observations and interviews Consumers receive culturally safe services which verifies they value and encourage active participation and input of the recognise and respect their ethnic, cultural, spiritual family/whānau in the day-to-day care of the resident. Spiritual needs are values, and beliefs. identified in the care plan; however, an assessment of residents’ cultural needs is not sighted and not documented in the care plan (refer 1.3.4.2). Staff receive education on cultural awareness during their induction to the service and as a regular in-service topic. Standard 1.1.7: Discrimination FA Policy indicates that residents are to be free from all forms of discrimination, coercion, harassment and exploitations. Orientation/induction processes Consumers are free from any discrimination, inform staff on the Code. The company’s house rules, policies and coercion, harassment, sexual, financial, or procedures provide clear guidelines on professional boundaries and conduct exploitation. and inform staff about working within their professional boundaries. Interviews verified understanding. Residents felt safe and received a high standard of support and assistance and reported there was no sign of harassment or discrimination. Standard 1.1.8: Good Practice FA The service encourages good practice, through its commitment to training and ensuring policies are current, relevant and referenced to related sources, Consumers receive services of an appropriate legislation and the Health and Disability Services Standard requirements. standard.
Residents and families interviewed confirmed that residents were treated respectfully at all times. Standard 1.1.4: Recognition Of Māori Values And Beliefs Consumers who identify as Māori have their health and disability needs met in a manner that respects and acknowledges their individual and cultural, values and beliefs. FA Documentation is in place to guide staff practices to ensure residents’ needs are met in a manner that respects and acknowledges their individual cultural, values and beliefs. The service recognises the relationship between iwi and the Crown and the principles of the Treaty of Waitangi (partnership, participation and protection). Whanau relationships and involvement in care are recognised. There were no residents who identified as Maori at the time of audit. Staff receive education in relation to cultural safety and the Treaty of Waitangi. Standard 1.1.6: Recognition And Respect Of The Individual's Culture, Values, And Beliefs Consumers receive culturally safe services which recognise and respect their ethnic, cultural, spiritual values, and beliefs. FA The service maintains it is committed to ensuring that the individual interests, customs, beliefs, cultural and ethnic backgrounds of residents are valued and fostered within the service. Documentation, observations and interviews verifies they value and encourage active participation and input of the family/whānau in the day-to-day care of the resident. Spiritual needs are identified in the care plan; however, an assessment of residents’ cultural needs is not sighted and not documented in the care plan (refer 1.3.4.2). Staff receive education on cultural awareness during their induction to the service and as a regular in-service topic. Standard 1.1.7: Discrimination Consumers are free from any discrimination, coercion, harassment, sexual, financial, or exploitation. FA Policy indicates that residents are to be free from all forms of discrimination, coercion, harassment and exploitations. Orientation/induction processes inform staff on the Code. The company’s house rules, policies and procedures provide clear guidelines on professional boundaries and conduct and inform staff about working within their professional boundaries. Interviews verified understanding. Residents felt safe and received a high standard of support and assistance and reported there was no sign of harassment or discrimination. Standard 1.1.8: Good Practice Consumers receive services of an appropriate standard. FA The service encourages good practice, through its commitment to training and ensuring policies are current, relevant and referenced to related sources, legislation and the Health and Disability Services Standard requirements.