Part C Reporting and evaluation of the Services 23 – General reporting 23 Financial statements and guarantees 24 Evaluation and Programme Assurance Activities 24 Performance assessments 24 Sample reviews 25 Customer feedback process and Customer feedback register 26 Part D Information Management 26 – General 26 Access and security 26 Use of Commonwealth Material 31 Ownership and licensing of Intellectual Property Rights in Deed Material and 31 Existing Material Personal and Protected Information 32 Confidential Information 33 Records the Provider must keep 34 Access by Participants and Employers to Records held by the Provider 35 Access to documents for the purposes of the Freedom of Information Act 1982 35 (Cth) Access to premises and Records 36 Part E Deed Administration 37 – Indemnity 37 Insurance 38 Liability of the Provider to the Department 42 Special Rules about Tendering Groups 42 Corporate governance 43 Maintaining registration as a Registered Training Organisation 44 Provider’s Personnel 45 External administration 45 Subcontracting 46 Assignment and novation 47 Dispute resolution 47 Provider suspension 48 Remedies 48 Performance under past Commonwealth agreements 50 Liquidated damages 50 Termination or reduction in with costs 52 Termination for default 53 Aboriginal or Torres Strait Islander persons 54 Acknowledgement and promotion 55 The Department’s right to publicise the Services and best practice 55 Conflict of interest 55 Negation of employment, partnership and agency 56 Waiver 56 Severance 56 Entire agreement 56 Variation of Deed 57 Applicable law and jurisdiction 57 Compliance with laws and government policies 57 Use of interpreters 58 Notices 58 Section 3 Glossary 60
Part C – Reporting and evaluation of the Services 23 General reporting Financial statements and guarantees Evaluation and Programme Assurance Activities Performance assessments Sample reviews Customer feedback process and Customer feedback register 23 24 24 24 25 26 Part D – Information Management 26 General Access and security Use of Commonwealth Material Ownership and licensing of Intellectual Property Rights in Deed Material and Existing Material Personal and Protected Information Confidential Information Records the Provider must keep Access by Participants and Employers to Records held by the Provider Access to documents for the purposes of the Freedom of Information Act 1982 (Cth) Access to premises and Records 26 26 31 31 32 33 34 35 35 36 Part E – Deed Administration 37 Indemnity Insurance Liability of the Provider to the Department Special Rules about Tendering Groups Corporate governance Maintaining registration as a Registered Training Organisation Provider’s Personnel External administration Subcontracting Assignment and novation Dispute resolution Provider suspension Remedies Performance under past Commonwealth agreements Liquidated damages Termination or reduction in with costs Termination for default Aboriginal or Torres Strait Islander persons Acknowledgement and promotion The Department’s right to publicise the Services and best practice Conflict of interest Negation of employment, partnership and agency Waiver Severance Entire agreement Variation of Deed Applicable law and jurisdiction Compliance with laws and government policies Use of interpreters Notices 37 38 42 42 43 44 45 45 46 47 47 48 48 50 50 52 53 54 55 55 55 56 56 56 56 57 57 57 58 58 Section 3 Glossary 60