Assign Lecture and discussion on: Group Oral 2 Hours responsibilities Team member’s duties and responsibilities discussion evaluation Lecture Written Identify client expectations Demonstration examination Practice negotiating skills Role Play Observation Perform group exercises showing the skills and techniques in promoting team building Set performance Lecture and discussion on: Group Oral 2 Hours expectations for Team member’s duties and responsibilities discussion evaluation team members Lecture Observation How performance expectations are set Demonstration Written Identify client expectations Role Play examination Perform group exercises in setting individual target/ expectation Read instruction and requirements in up to date dissemination to members Supervise team Discuss listening and treating individual team members Group Oral 2 Hours performance concern discussion evaluation Identify methods of Monitoring Performance Lecture Written Perform group exercises showing the skills in Demonstration examination monitoring team performance Observation Develop and Plan Lecture and discussion on: Group Oral 4 hours practice negotiations codes of practice and guidelines for the organization Discussion evaluation negotiation Lecture Written differences between content and process skills Demonstration examination Read: Observation Organizations policy and procedures for negotiations Decision making and conflict resolution strategies procedures Strategies to manage conflict Steps in negotiating process Identify bargaining information Apply strategies to manage process Apply steps in negotiating process Participate in Discuss/Describe the following strategies during Group Oral 4 Hours negotiations negotiation: Discussion evaluation Decision making and conflict resolution strategies Case studies Observation Demonstration procedures
Assign responsibilities Lecture and discussion on: Team member’s duties and responsibilities Identify client expectations Practice negotiating skills Perform group exercises showing the skills and techniques in promoting team building Group discussion Lecture Demonstration Role Play Oral evaluation Written examination Observation 2 Hours Set performance expectations for team members Lecture and discussion on: Team member’s duties and responsibilities How performance expectations are set Identify client expectations Perform group exercises in setting individual target/ expectation Read instruction and requirements in up to date dissemination to members Group discussion Lecture Demonstration Role Play Oral evaluation Observation Written examination 2 Hours Supervise team performance Discuss listening and treating individual team members concern Identify methods of Monitoring Performance Perform group exercises showing the skills in monitoring team performance Group discussion Lecture Demonstration Oral evaluation Written examination Observation 2 Hours Develop and practice negotiation skills Plan negotiations Lecture and discussion on: codes of practice and guidelines for the organization differences between content and process Read: Organizations policy and procedures for negotiations Decision making and conflict resolution strategies procedures Strategies to manage conflict Steps in negotiating process Identify bargaining information Apply strategies to manage process Apply steps in negotiating process Group Discussion Lecture Demonstration Oral evaluation Written examination Observation 4 hours Participate in negotiations Discuss/Describe the following strategies during negotiation: Decision making and conflict resolution strategies procedures Group Discussion Case studies Demonstration Oral evaluation Observation 4 Hours