facility. Eight of the 12 registered nursing staff at Tamahere have completed training as a preceptor to support new entry to practice graduate nurses who are employed by the facility. This includes the training coordinator and GM care services. Criterion 1.4.6.2 CI Review of complaints, satisfaction surveys, and Resident and relative satisfaction with interviews with the CEO, staff, residents and laundry services has increased significantly The methods, frequency, and relatives showed that complaints about laundry since it has been contracted out. The quality materials used for cleaning services decreased from receipt of one complaint a and effectiveness of laundry services is and laundry processes are week to two complaints since the service was monitored closely by staff and the monitored for effectiveness. outsourced in 2014. Residents clothing is laundered contractor and where improvements were to a high standard with reduced loss and damage needed these have been implemented to a and service linen is in good supply and in excellent stage where non-compliance seldom condition. The only items laundered on site are occurs. cleaning cloths and some bedspreads. End of the report.
facility. Eight of the 12 registered nursing staff at Tamahere have completed training as a preceptor to support new entry to practice graduate nurses who are employed by the facility. This includes the training coordinator and GM care services. Criterion 1.4.6.2 The methods, frequency, and materials used for cleaning and laundry processes are monitored for effectiveness. CI Review of complaints, satisfaction surveys, and interviews with the CEO, staff, residents and relatives showed that complaints about laundry services decreased from receipt of one complaint a week to two complaints since the service was outsourced in 2014. Residents clothing is laundered to a high standard with reduced loss and damage and service linen is in good supply and in excellent condition. The only items laundered on site are cleaning cloths and some bedspreads. Resident and relative satisfaction with laundry services has increased significantly since it has been contracted out. The quality and effectiveness of laundry services is monitored closely by staff and the contractor and where improvements were needed these have been implemented to a stage where non-compliance seldom occurs. End of the report.