buys one drink, but they something extra every customer that does not start buying bags of once in a while. The come in as often coffee beans or customer service helps because of fear of that pastries. Many a little with the employee and customers will increase customer profitability. experience. Bad their drink order customer service does because they are not help with customer picking up coffee for profitability. others as well. The customer service helps with customer profitability. Customer Retention Customers like to have Customers like to have Customers like to have a routine, especially if a routine, especially if a routine, especially if they are regular coffee they are regular coffee they are regular coffee drinkers, so customer drinkers, so customer drinkers, so customer service is important in service is important in service is why the store retaining customers. trying to retain some cannot retain Employees practicing customers. Employees customers. Employees good customer service try with their customer practice bad customer and becoming friends, service, but it does not service, so customers in a way, helps retain always retain customers wander around coffee customers. because they get shops until they find a curious about other better place to be a coffee shops. When regular customer. The customer service is store does not retain exceptional, the regular customers customers do not because of their wander away from negative customer being a customer. service skills. Customer Satisfaction Employees make sure Employees try to make Employees do not try to that the customer is sure the customer is make sure the customer satisfied before they content when they is happy before they leave the store. If they leave the store. If the leave the store. The are not happy with their customer is unhappy employees are not drink, then the with a drink, then the concerned if an employee makes sure it employee will remake employee complains is perfect for them or the drink, but they are about a drink. They offers a free drink. The not as apologetic about ignore the situation, employees always the situation because argue, or just give out a practice impressive their customer service free drink coupon. The customer service, and skills are lacking. The bad customer service no customer leaves customer leaves bland skills do not make the without a smile. because of the customer satisfied at customer service skills. all. Employees:
buys one drink, but they start buying bags of coffee beans or pastries. Many customers will increase their drink order because they are picking up coffee for others as well. The customer service helps with customer profitability. something extra every once in a while. The customer service helps a little with the customer profitability. customer that does not come in as often because of fear of that employee and experience. Bad customer service does not help with customer profitability. Customer Retention Customers like to have a routine, especially if they are regular coffee drinkers, so customer service is important in retaining customers. Employees practicing good customer service and becoming friends, in a way, helps retain customers. Customers like to have a routine, especially if they are regular coffee drinkers, so customer service is important in trying to retain some customers. Employees try with their customer service, but it does not always retain customers because they get curious about other coffee shops. When customer service is exceptional, the customers do not wander away from being a customer. Customers like to have a routine, especially if they are regular coffee drinkers, so customer service is why the store cannot retain customers. Employees practice bad customer service, so customers wander around coffee shops until they find a better place to be a regular customer. The store does not retain regular customers because of their negative customer service skills. Customer Satisfaction Employees make sure that the customer is satisfied before they leave the store. If they are not happy with their drink, then the employee makes sure it is perfect for them or offers a free drink. The employees always practice impressive customer service, and no customer leaves without a smile. Employees try to make sure the customer is content when they leave the store. If the customer is unhappy with a drink, then the employee will remake the drink, but they are not as apologetic about the situation because their customer service skills are lacking. The customer leaves bland because of the customer service skills. Employees do not try to make sure the customer is happy before they leave the store. The employees are not concerned if an employee complains about a drink. They ignore the situation, argue, or just give out a free drink coupon. The bad customer service skills do not make the customer satisfied at all. Employees: