3.3.6 The HEP must have 3.3.6 clearly defined and Describe the processes and procedures in handling disciplinary cases involving the students. documented processes and procedures in handling student disciplinary cases. 3.3.7 There must be a 3.3.7 mechanism for students to air Describe the mechanism available for students to complain and to appeal on issues relating to academic and non-academic grievances and for issues to be resolved on academic and non-academic matters. 3.3.8 Student support services 3.3.8 must be evaluated regularly to Describe how the adequacy, effectiveness and safety of these services are evaluated and ensured ensure their adequacy, effectiveness and safety. Section 3.4: Student representation and participation 3.4.1 There must be a policy 3.4.1 and processes for active Describe policies and processes in place for active student engagement especially in areas that affect their interest and student engagement welfare especially in areas that affect their interest and welfare. 3.4.2 3.4.2 Student rights and Describe how student rights and responsibilities are acknowledged and made known responsibilities must be 3.4.3 Detail student representation and organization at the institutional and departmental level. acknowledged, clearly documented, and made known to the students. 3.4.3 There must be adequate student representation and organisation at the institutional and departmental
3.3.6 The HEP must have clearly defined and documented processes and procedures in handling student disciplinary cases. 3.3.6 Describe the processes and procedures in handling disciplinary cases involving the students. 3.3.7 There must be a mechanism for students to air grievances and for issues to be resolved on academic and non-academic matters. 3.3.7 Describe the mechanism available for students to complain and to appeal on issues relating to academic and non-academic 3.3.8 Student support services must be evaluated regularly to ensure their adequacy, effectiveness and safety. 3.3.8 Describe how the adequacy, effectiveness and safety of these services are evaluated and ensured Section 3.4: Student representation and participation 3.4.1 There must be a policy and processes for active student engagement especially in areas that affect their interest and welfare. 3.4.2 Student rights and responsibilities must be acknowledged, clearly documented, and made known to the students. 3.4.3 There must be adequate student representation and organisation at the institutional and departmental 3.4.1 Describe policies and processes in place for active student engagement especially in areas that affect their interest and welfare 3.4.2 Describe how student rights and responsibilities are acknowledged and made known 3.4.3 Detail student representation and organization at the institutional and departmental level.