Examination of Who can seek examination of a Scheme decision by the 8.16 Scheme decisions ACC and when must they do so? by the Aged Care How often can parties to the complaint seek ACC 8.17 Commissioner reconsideration? What should the application for an examination of a 8.18 Scheme decision include and what actions can the ACC take? On what basis can the ACC decide to take no further 8.19 action on the application? Who must be notified of the ACC’s decision the 8.20 application? What is the timeframe for the ACC to examine a 8.21 decision? What participation in the examination process may the 8.22 ACC request from the Scheme? What can the ACC decide during and at the end of an 8.23 examination of a Scheme decision? What action is required by the Scheme if the ACC 8.24 recommends a new process not be undertaken? What action is required by the Scheme if the ACC directs 8.25 that a new process be undertaken? What action is required if the Scheme considers 8.26 directions may be necessary during an ACC-directed new resolution process? Extension to the Scheme’s 46 day timeframe for an 8.27 new resolution process What can the ACC do if dissatisfied with the Scheme’s 8.28 response to their direction to undertake a new resolution process? Who can seek a process examination and when must 8.29 they do so? What actions can the ACC take about a process 8.30 complaint application? Advising the parties about the ACC’s decision on 8.31 Complaints to the undertaking an examination of the Scheme’s processes Aged Care In what timeframes must the ACC examine the process Commissioner 8.32 complaint? about the What participation in the examination process may the Scheme’s process 8.33 ACC request from the Scheme? What feedback is provided by the ACC on the outcome of 8.34 a complaint process examination? What is the Scheme required to do on receipt of process 8.35 review outcomes? Note: For information on the management of complaints in relation to Australian Government subsidised aged care programmes under a Comprehensive Grant Agreement, refer to Chapter 10 of these Guidelines. Note: Reference to an 'officer' includes both an officer and a manager. A 'delegate' refers to an individual with a delegated authority.
Examination of Scheme decisions by the Aged Care Commissioner 8.16 Who can seek examination of a Scheme decision by the ACC and when must they do so? 8.17 How often can parties to the complaint seek ACC reconsideration? 8.18 What should the application for an examination of a Scheme decision include and what actions can the ACC take? 8.19 On what basis can the ACC decide to take no further action on the application? 8.20 Who must be notified of the ACC’s decision the application? 8.21 What is the timeframe for the ACC to examine a decision? 8.22 What participation in the examination process may the ACC request from the Scheme? 8.23 What can the ACC decide during and at the end of an examination of a Scheme decision? 8.24 What action is required by the Scheme if the ACC recommends a new process not be undertaken? 8.25 What action is required by the Scheme if the ACC directs that a new process be undertaken? 8.26 What action is required if the Scheme considers directions may be necessary during an ACC-directed new resolution process? 8.27 Extension to the Scheme’s 46 day timeframe for an new resolution process 8.28 What can the ACC do if dissatisfied with the Scheme’s response to their direction to undertake a new resolution process? Complaints to the Aged Care Commissioner about the Scheme’s process 8.29 Who can seek a process examination and when must they do so? 8.30 What actions can the ACC take about a process complaint application? 8.31 Advising the parties about the ACC’s decision on undertaking an examination of the Scheme’s processes 8.32 In what timeframes must the ACC examine the process complaint? 8.33 What participation in the examination process may the ACC request from the Scheme? 8.34 What feedback is provided by the ACC on the outcome of a complaint process examination? 8.35 What is the Scheme required to do on receipt of process review outcomes? Note: For information on the management of complaints in relation to Australian Government subsidised aged care programmes under a Comprehensive Grant Agreement, refer to Chapter 10 of these Guidelines. Note: Reference to an 'officer' includes both an officer and a manager. A 'delegate' refers to an individual with a delegated authority.