Reports can be spoken or written. Reports may be required from any staff member who was on the trip or tour or by a sole designated person. General considerations when reporting are: Answer questions to the best of personal knowledge and ability Try to avoid supposition stick to the facts – Verbal reports enable quicker follow up to occur Inspections of the site are often required but may not be possible – Initial verbal reports may require more formal, more detailed follow-up written reports. Documenting emergency situations Written reports There may be internal records (an Incidents Register or an Incident Report) to be completed following an emergency. The following may need to be provided: People involved and numbers – Cause of the emergency Roles played by individual staff as part of the response Roles played by tour group members and others/members of the public as part of the response Details of use of relevant EMPs The effectiveness of the response Suggestions for improvements to the EMP based on experience from the event. These reports should be prepared as soon as possible after the emergency situation while recollections are still clear/fresh. Why bother with reports? Reports may be/are needed to: Document the event in case there is legal action Support an insurance claim Learn from the incident so training, existing EMPs can be changed on the basis of – actual events. All fires, theft and property damage are normally reported for insurance purposes and most, if not all, insurance claims will require some supporting documentation. Submitting emergency reports
Reports can be spoken or written. Reports may be required from any staff member who was on the trip or tour or by a sole designated person. General considerations when reporting are: Answer questions to the best of personal knowledge and ability Try to avoid supposition – stick to the facts Verbal reports enable quicker follow up to occur Inspections of the site are often required – but may not be possible Initial verbal reports may require more formal, more detailed follow-up written reports. Documenting emergency situations Written reports There may be internal records (an Incidents Register or an Incident Report) to be completed following an emergency. The following may need to be provided: People involved – and numbers Cause of the emergency Roles played by individual staff as part of the response Roles played by tour group members and others/members of the public as part of the response Details of use of relevant EMPs The effectiveness of the response Suggestions for improvements to the EMP based on experience from the event. These reports should be prepared as soon as possible after the emergency situation while recollections are still clear/fresh. Why bother with reports? Reports may be/are needed to: Document the event in case there is legal action Support an insurance claim Learn from the incident – so training, existing EMPs can be changed on the basis of actual events. All fires, theft and property damage are normally reported for insurance purposes and most, if not all, insurance claims will require some supporting documentation. Submitting emergency reports