8.5 Production and service provision No 8.6 Release of products and services No 8.7 Control of nonconforming process No outputs 9 Performance evaluation 9.1 Monitoring, measurement, analysis and evaluation 9.1.1 General No The organization shall determine: what needs to be monitored and measured, the methods of monitoring measurement, analysis and evaluation as applicable to ensure valid results when monitoring and measuring will be performed and when results from monitoring and measurement shall be analysed and evaluated The organisation shall evaluate the quality performance and effectiveness of the QMS 9.1.2 Customer Satisfaction No 9.1.3 Analysis and evaluation No 9.2 Internal Audit New clause 9.2.1 but not really The organization shall conduct internal any new audits at planned intervals to provide requirements information on whether the QMS conforms to the organisations own requirements for its QMS and to this international standard and is effectively implemented and maintained ISO 9001:2015 Clause New Complies Evidence requirement (Yes/No) 9.3 Management Review Top management shall review the organization's QMS, at planned New clause intervals, to ensure its continuing but not really suitability, adequacy and effectiveness any new requirements 10 Improvement 10.1 General 10.2 Nonconformity and corrective New clause action but not really When a nonconformity occurs, any new including those arising from requirements complaints, the organization shall react to the nonconformity 10.3 Continual improvement The organization shall continually New clause improve the suitability, adequacy and but not really effectiveness of the QMS any new requirements
8.5 Production and service provision No 8.6 Release of products and services No 8.7 Control of nonconforming process outputs No 9 Performance evaluation 9.1 Monitoring, measurement, analysis and evaluation 9.1.1 General The organization shall determine: what needs to be monitored and measured, the methods of monitoring measurement, analysis and evaluation as applicable to ensure valid results when monitoring and measuring will be performed and when results from monitoring and measurement shall be analysed and evaluated The organisation shall evaluate the quality performance and effectiveness of the QMS No 9.1.2 Customer Satisfaction No 9.1.3 Analysis and evaluation No 9.2 Internal Audit 9.2.1 The organization shall conduct internal audits at planned intervals to provide information on whether the QMS conforms to the organisations own requirements for its QMS and to this international standard and is effectively implemented and maintained New clause but not really any new requirements ISO 9001:2015 Clause New requirement Complies (Yes/No) Evidence 9.3 Management Review Top management shall review the organization's QMS, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness New clause but not really any new requirements 10 Improvement 10.1 General 10.2 Nonconformity and corrective action When a nonconformity occurs, including those arising from complaints, the organization shall react to the nonconformity New clause but not really any new requirements 10.3 Continual improvement The organization shall continually improve the suitability, adequacy and effectiveness of the QMS New clause but not really any new requirements