from an e-newsletter, social media updates, website updates, SMS reminders? 8E. Do you provide easy access ☐ Develop and provide consumer to documents that are information in languages that are common available for reading or to your local community. downloading in languages ☐ Create a procedure for producing other than English? written information in other languages so that all materials are consistent and aligned to health literacy standards. Other notes or improvement ideas: Attribute 9: Addresses health literacy in high risk situations, including care transitions and communications about treatments and medicines. Suggested activities to improve in this area include: Never Always Sometimes 9A. Do you identify high-risk ☐ Identify with staff what is considered a communication situations and high-risk communication situation and implement safeguards and processes ensure safeguards are in place. to ensure no miscommunication in these situations? e.g. medication self- management, hospital admission and discharge. 9B. Does your organisation foster a ☐ Review your informed consent culture that values and practices documents for readability. meaningful informed consent? Are ☐ Create a brief and clear staff supported to verify the summary to go with your consumers understanding of a informed consent package. treatments benefits and risks, not just to gain a signature on a form? ☐ Ensure staff are discussing consent with Clients and are using the method ‘teach-back’ when doing so. 9C. Do you consider communication ☐ Encourage staff to report a failures as service user safety issues communication failure as a safety
from an e-newsletter, social media updates, website updates, SMS reminders? 8E. Do you provide easy access to documents that are available for reading or downloading in languages other than English? ☐ Develop and provide consumer information in languages that are common to your local community. ☐ Create a procedure for producing written information in other languages so that all materials are consistent and aligned to health literacy standards. Other notes or improvement ideas: Attribute 9: Addresses health literacy in high risk situations, including care transitions and communications about treatments and medicines. Never Sometimes Always Suggested activities to improve in this area include: 9A. Do you identify high-risk communication situations and implement safeguards and processes to ensure no miscommunication in these situations? e.g. medication self- management, hospital admission and discharge. ☐ Identify with staff what is considered a high-risk communication situation and ensure safeguards are in place. 9B. Does your organisation foster a culture that values and practices meaningful informed consent? Are staff supported to verify the consumers understanding of a treatments benefits and risks, not just to gain a signature on a form? ☐ Review your informed consent documents for readability. ☐ Create a brief and clear summary to go with your informed consent package. ☐ Ensure staff are discussing consent with Clients and are using the ‘teach-back’ method when doing so. 9C. Do you consider communication failures as service user safety issues ☐ Encourage staff to report a communication failure as a safety