cost of abortive journeys to raise awareness of inefficiencies Develop and implement an appointment reminder system Work in partnership with Health Boards to identify and implement information sharing systems on appointments Define and implement appropriate Sept Director of n/a 8 Identify and implement best practice booking centre standards 2012 Service standards Delivery Engage patient and partner organisation to specify standards Communicate standards widely TRANSPORT AND PATIENT CARE OBJECTIVE 2012/2013 KPI TARGET EXEC LEAD KEY ACTIONS MEASURE (where EXPECTED CHANGE STANDARDS REF DATE applicable) FOR HEALTH LINK Increase 65% of patients to be collected within P22 March Director of 7, 8, 9, 10 Analyse demand profiles across Wales % patients 30 minutes of an agreed time P23 2013 Service collected within Develop Service Level Agreements P24 Delivery 30-mins that specify transport solutions and 65% of patients to arrive within 30 Increase Key Performance Indicators % patients arriving minutes of their appointment times within 30-mins Reduce abortive journeys Increase 70% of discharge/transfer patients to % patients picked Implement revised fleet and workforce be picked up within 60 minutes of ready up within 60-mins profiles to meet patient demands time of ready time 90% of outpatients to be picked up within 60 minutes of ready time Increase Ensure Renal standards are adhered to March Director of 7, 8, 9, 10 Implement revised staff rotas to meet % patients within (30:30:30): 2013 Service demand each measure 85% of patients arriving at Unit Delivery (30:30:30) Implement revised fleet and workforce not more than 30 minutes before profiles to meet patient demands arrival at unit treatment start time Achieve the transport standards set picked up from 85% of patients being picked up out within the Renal NSF unit from Unit not more than 30 travel time minutes after ready time To achieve a national average of 75% of patients spending no longer
cost of abortive journeys to raise awareness of inefficiencies Develop and implement an appointment reminder system Work in partnership with Health Boards to identify and implement information sharing systems on appointments Define and implement appropriate booking centre standards Sept 2012 Director of Service Delivery Identify and implement best practice standards Engage patient and partner organisation to specify standards Communicate standards widely n/a 8 TRANSPORT AND PATIENT CARE OBJECTIVE 2012/2013 KPI REF TARGET DATE EXEC LEAD KEY ACTIONS MEASURE (where applicable) EXPECTED CHANGE STANDARDS FOR HEALTH LINK 65% of patients to be collected within 30 minutes of an agreed time P22 P23 P24 March 2013 Director of Service Delivery Analyse demand profiles across Wales Develop Service Level Agreements that specify transport solutions and Key Performance Indicators Reduce abortive journeys Implement revised fleet and workforce profiles to meet patient demands % patients collected within 30-mins % patients arriving within 30-mins % patients picked up within 60-mins of ready time Increase Increase Increase 7, 8, 9, 10 65% of patients to arrive within 30 minutes of their appointment times 70% of discharge/transfer patients to be picked up within 60 minutes of ready time 90% of outpatients to be picked up within 60 minutes of ready time Ensure Renal standards are adhered to (30:30:30): 85% of patients arriving at Unit not more than 30 minutes before treatment start time 85% of patients being picked up from Unit not more than 30 minutes after ready time To achieve a national average of 75% of patients spending no longer March 2013 Director of Service Delivery Implement revised staff rotas to meet demand Implement revised fleet and workforce profiles to meet patient demands Achieve the transport standards set out within the Renal NSF % patients within each measure (30:30:30) arrival at unit picked up from unit travel time Increase 7, 8, 9, 10