send a unencrypted e-mail, with the second password-protected document attached, to the same CRSC Important: Complete the actions described in the bullets above within 10 workdays. When sending e-mails to a CRSC board, send a carbon copy to . the records a the Veteran’s claims establish a file search in the Control of CRSC board folder is temporarily Veterans Records System (COVERS) (to requests are unavailable (because, for ensure return of the claims folder), and not available in the example, the RO provide the status of the request in an Veteran’s temporarily transferred the to . eFolder folder to another location) the Veteran’s claims e-mail notice to that the record(s) the CRSC folder is lost, and board requested are unavailable because the reconstruction of the Veteran’s claims folder is lost. claims folder does not result in retrieval of the record(s) the CRSC board requested the Veteran’s claims cancel the EP 502 (if one is pending), and folder has been provide the name of the RO that has permanently transferred to custody of the claims folder in an e-mail to another RO . i. Definition: is any data that contradicts information Discrepant data Discrepant Data displayed on the AWARD INFORMATION or RATING INFORMATION screens in Share, or contained in the rating codesheet, rating narrative, and/or rating decision. j. The table below describes the responsibilities of ROs and the MILPAY staff Responsibilities with regard to handling requests from a CRSC board for clarification of of ROs and discrepant data. VBA’s MILPAY Staff With Regard to Handling CRSC Board Requests for Clarification of Discrepant Data Stage Description
send a second unencrypted e-mail, with the password-protected document attached, to the same CRSC Important: Complete the actions described in the bullets above within 10 workdays. When sending e-mails to a CRSC board, send a carbon copy to . the records a CRSC board requests are not available in the Veteran’s eFolder the Veteran’s claims folder is temporarily unavailable (because, for example, the RO temporarily transferred the folder to another location) establish a file search in the Control of Veterans Records System (COVERS) (to ensure return of the claims folder), and provide the status of the request in an to . the Veteran’s claims folder is lost, and reconstruction of the claims folder does not result in retrieval of the record(s) the CRSC board requested e-mail notice to that the record(s) the CRSC board requested are unavailable because the Veteran’s claims folder is lost. the Veteran’s claims folder has been permanently transferred to another RO cancel the EP 502 (if one is pending), and provide the name of the RO that has custody of the claims folder in an e-mail to . i. Definition: Discrepant Data Discrepant data is any data that contradicts information displayed on the AWARD INFORMATION or RATING INFORMATION screens in Share, or contained in the rating codesheet, rating narrative, and/or rating decision. j. Responsibilities of ROs and VBA’s MILPAY Staff With Regard to Handling CRSC Board Requests for Clarification of Discrepant Data The table below describes the responsibilities of ROs and the MILPAY staff with regard to handling requests from a CRSC board for clarification of discrepant data. Stage Description