What has changed in the new process that we need to adapt to? Customers needing to register with the labor exchange Customer is directed to the Staffing and customer flow in system, or interested in pursuing Career or Training appropriate WSO within place to meet this standard. E5 Services will be provided a customized one-on-one 15-minutes of triage. What is the plan during times engagement no more than 15 minutes after the initial of high customer volume to greeting. meet the standard? At the one-on-one, staff will review, assist with, or Customer explains reason for What are the elements of the conduct basic registration; provide additional visit and is assessed by WSO basic registration? E6 information about available services; listen to customer staff for appropriate services. How will staff discern needs; and provide guidance on next steps based on between a basic registration needs and interests. and complete enrollment? Registration information for customers engaging in Customer is registered/ How will staff discern services will be provided just-in-time based on what is enrolled by WSO staff between a basic registration E7 required at any given time rather than all customers depending on customer’s and complete enrollment? going through the same registration process as a first stated need(s). step coming in the door. At the one-on-one, next steps will be articulated and Customer receives options for What is available in your documented. their next steps. product box to support customer’s goals? E8 Which customer information gets documented into which data system? As customers engage in services, appropriate Customer engages with WSO What is available in your expectations are set, additional registration elements are staff and selects the next product box to support collected and next steps are planned and scheduled. steps most appropriate for customer’s goals? E9 Staff provides LMI and referral to appropriate resources their situation. customer information and partner services. gets documented into which data system? Technology Survey E10 Each time customers engage in services, appropriate Customer returns for services. What are considered E11 registration elements are collected and next steps are Exploratory services for staff planned and scheduled. to record in the data systems?
What has changed in the new process that we need to adapt to? E5 Customers needing to register with the labor exchange system, or interested in pursuing Career or Training Services will be provided a customized one-on-one engagement no more than 15 minutes after the initial greeting. Customer is directed to the appropriate WSO within 15-minutes of triage. Staffing and customer flow in place to meet this standard. What is the plan during times of high customer volume to meet the standard? E6 At the one-on-one, staff will review, assist with, or conduct basic registration; provide additional information about available services; listen to customer needs; and provide guidance on next steps based on needs and interests. Customer explains reason for visit and is assessed by WSO staff for appropriate services. What are the elements of the basic registration? How will staff discern between a basic registration and complete enrollment? E7 Registration information for customers engaging in services will be provided just-in-time based on what is required at any given time rather than all customers going through the same registration process as a first step coming in the door. Customer is registered/ enrolled by WSO staff depending on customer’s stated need(s). How will staff discern between a basic registration and complete enrollment? E8 At the one-on-one, next steps will be articulated and documented. Customer receives options for their next steps. What is available in your product box to support customer’s goals? Which customer information gets documented into which data system? E9 As customers engage in services, appropriate expectations are set, additional registration elements are collected and next steps are planned and scheduled. Staff provides LMI and referral to appropriate resources and partner services. Customer engages with WSO staff and selects the next steps most appropriate for their situation. What is available in your product box to support customer’s goals? customer information gets documented into which data system? E10 Technology Survey E11 Each time customers engage in services, appropriate registration elements are collected and next steps are planned and scheduled. Customer returns for services. What are considered Exploratory services for staff to record in the data systems?