There are two Standards: Care complaints and feedback Delivery and Information; process Management and Accountability. are 9 expected outcomes: five care delivery and information outcomes and four management and accountability outcomes. Charter of rights The Charter of care recipient rights The Charters aim to ensure that and and responsibilities - residential clients are aware of and responsibilities - care (Schedule 1) and home care confident in exercising their residential care or (Schedule 2) to services under rights and responsibilities and home care the NATSIFACP. that service providers understand their obligations. (refer to the User The Charter of care recipient rights Rights Principles and responsibilities - home care Residential care - (1)(s) to 2014) (Schedule 2) apply to services complain and take action to under the CHSP. resolve disputes Home care - (1)(6) Comments and Complaints Police Certificate The National Aboriginal and Service providers must ensure requirements Torres Strait Islander Flexible that staff involved in service Aged Care Programme Police delivery meet police certificate Certificate Guidelines, Appendix C requirements under the relevant of the NATSIFACP Guidelines programme to services under the NATSIFACP. The Commonwealth Home Support Programme Police Certificate requirements, Appendix E of the CHSP Programme Manual 2015 apply to services under the CHSP. Complaints Management Process for aged care services under Comprehensive Grant Agreements The Scheme's complaints management process for aged care services subsidised under Comprehensive Grant Agreements Under the Comprehensive Grant Agreement service providers must comply with the Guidelines for the Aged Care Complaints Scheme; this specifies the Scheme processes for the management of complaints and service provider responsibilities in relation to the Scheme’s processes.
There are two Standards: Care Delivery and Information; Management and Accountability. are 9 expected outcomes: five care delivery and information outcomes and four management and accountability outcomes. complaints and feedback process Charter of rights and responsibilities - residential care or home care (refer to the User Rights Principles 2014) The Charter of care recipient rights and responsibilities - residential care (Schedule 1) and home care (Schedule 2) to services under the NATSIFACP. The Charter of care recipient rights and responsibilities - home care (Schedule 2) apply to services under the CHSP. The Charters aim to ensure that clients are aware of and confident in exercising their rights and responsibilities and that service providers understand their obligations. Residential care - (1)(s) to complain and take action to resolve disputes Home care - (1)(6) Comments and Complaints Police Certificate requirements The National Aboriginal and Torres Strait Islander Flexible Aged Care Programme Police Certificate Guidelines, Appendix C of the NATSIFACP Guidelines to services under the NATSIFACP. The Commonwealth Home Support Programme Police Certificate requirements, Appendix E of the CHSP Programme Manual 2015 apply to services under the CHSP. Service providers must ensure that staff involved in service delivery meet police certificate requirements under the relevant programme Complaints Management Process for aged care services under Comprehensive Grant Agreements The Scheme's complaints management process for aged care services subsidised under Comprehensive Grant Agreements Under the Comprehensive Grant Agreement service providers must comply with the Guidelines for the Aged Care Complaints Scheme; this specifies the Scheme processes for the management of complaints and service provider responsibilities in relation to the Scheme’s processes.