1. Definitions and Interpretation 5 2. Term 11 3. Extending the initial term 11 4. Due diligence and Provider's warranty 12 5. Supply of services 13 6. KPIs 13 7. Service standards 13 8. Compliance 13 9. Authority's Premises and Assets 14 10. Payment 15 11. Personnel used to provide the services 16 12. Safeguarding children and vulnerable adults 17 13. TUPE 18 14. Reporting and meetings 21 15. Monitoring 21 16. Complaints 22 17. Change control, benchmarking and continuous improvement 22 18. Dispute resolution 22 19. Sub-Contracting and assignment 23 20. Indemnities 23 21. Limitation of liability 23 22. Insurance 24 23. Freedom of information 25 24. Data protection 25 25. Confidentiality 27 26. Audit 27 27. Intellectual property 29 28. Termination for breach 29 29. Termination on notice 30 30. Force majeure 30 31. Prevention of bribery 31 32. Consequences of termination 32 33. Transitional Assistance 33 34. Waiver 33 35. Rights and remedies 33 36. Severability 33 37. Partnership or agency 34 38. Third party rights 34 39. Publicity 34 40. Notices 34 41. Entire agreement 35 42. 35 43. Governing law 35 44. Jurisdiction 35
1. Definitions and Interpretation 5 2. Term 11 3. Extending the initial term 11 4. Due diligence and Provider's warranty 12 5. Supply of services 13 6. KPIs 13 7. Service standards 13 8. Compliance 13 9. Authority's Premises and Assets 14 10. Payment 15 11. Personnel used to provide the services 16 12. Safeguarding children and vulnerable adults 17 13. TUPE 18 14. Reporting and meetings 21 15. Monitoring 21 16. Complaints 22 17. Change control, benchmarking and continuous improvement 22 18. Dispute resolution 22 19. Sub-Contracting and assignment 23 20. Indemnities 23 21. Limitation of liability 23 22. Insurance 24 23. Freedom of information 25 24. Data protection 25 25. Confidentiality 27 26. Audit 27 27. Intellectual property 29 28. Termination for breach 29 29. Termination on notice 30 30. Force majeure 30 31. Prevention of bribery 31 32. Consequences of termination 32 33. Transitional Assistance 33 34. Waiver 33 35. Rights and remedies 33 36. Severability 33 37. Partnership or agency 34 38. Third party rights 34 39. Publicity 34 40. Notices 34 41. Entire agreement 35 42. 35 43. Governing law 35 44. Jurisdiction 35