Slide No Trainer Notes Class Activity General Discussion and Demonstration – Demonstrate the steps associated with taking an order. Slide No Trainer Notes Class Activity General Discussion – Discuss the different degrees of doneness: Blue steak is seared on both sides then served – Rare steak is served when browned on both sides, and meat still contains blood – Medium rare steak has less blood than a rare steak, though blood is still just – present Medium to well-done steak is cooked all the way through, no sign of blood – Well-done: is cooked very well a little burnt on the outside and definitely no – sign of blood. Slide No Trainer Notes Class Activity General Discussion – Discuss the importance of operating ordering systems. All transactions should be undertaken within establishment guidelines relating to: Honesty and integrity these address not charging for items that were not delivered – or not charging person X for something that person Y received Accuracy checking all entries, extensions, additions and other calculations to – make sure that the customer isn’t overcharged and that the venue captures all the revenue to which it is legitimately entitled Speed ensuring that accounts are compiled and presented in a timely manner – consistent with honesty and accuracy. Never sacrifice accuracy for speed Explanation and description of charges fully detailing the nature of all charges so – that no confusion or suspicion about charges exists
Slide No Trainer Notes Class Activity – General Discussion and Demonstration Demonstrate the steps associated with taking an order. Slide No Trainer Notes Class Activity – General Discussion Discuss the different degrees of doneness: Blue – steak is seared on both sides then served Rare – steak is served when browned on both sides, and meat still contains blood Medium rare – steak has less blood than a rare steak, though blood is still just present Medium to well-done – steak is cooked all the way through, no sign of blood Well-done: is cooked very well – a little burnt on the outside and definitely no sign of blood. Slide No Trainer Notes Class Activity – General Discussion Discuss the importance of operating ordering systems. All transactions should be undertaken within establishment guidelines relating to: Honesty and integrity – these address not charging for items that were not delivered or not charging person X for something that person Y received Accuracy – checking all entries, extensions, additions and other calculations to make sure that the customer isn’t overcharged and that the venue captures all the revenue to which it is legitimately entitled Speed – ensuring that accounts are compiled and presented in a timely manner consistent with honesty and accuracy. Never sacrifice accuracy for speed Explanation and description of charges – fully detailing the nature of all charges so that no confusion or suspicion about charges exists