The environment in the visits centre, foyer, domestic visits room and professional visits area will be assessed to ensure that it is diverse and reflective of all protected characteristics. [30/7/18] Governors’ Residents can access The effectiveness of non-digital Digital contact Sufficient autonomy will telephones to make communication systems will be solutions such as payphones will drive innovative effective contact with assessed via a resident survey. SKYPE, Face time be installed, in use of digital family at a mutually [28/2/19] and Vlog’s have areas that allow solutions to convenient time. been risk assessed access to family improve the and made contact across a range of They will be able to Relationships with visits booking available in significant opportunities for access a range of teams will be developed with a supervised window of the family and digital solutions in order view to obtaining data on sessions core day significant other to make contact with numbers of failed or cancelled engagement their families, significant visits. This information will be We will assess the Digital contact others or personal assessed for themes and drive potential to solutions are advisors. As parents, decisions on visits timing form the conduct a data issued to residents can expect to Family Team [30/6/18] survey to identify residents to benefit from digital the frequency enable interaction with their Family Engagement Workers will and timing of engagement children in their be signposted to support resident phone with children, formative years and be residents that have literacy issues calls for family family members an active parent to or learning difficulties and would contact and and corporate support engagement at otherwise struggle to utilise assess the parents as a part school technology available to them to proportion of the of our incentives maintain family ties. Key workers population doing scheme will be engaged in on-going so.
The environment in the visits centre, foyer, domestic visits room and professional visits area will be assessed to ensure that it is diverse and reflective of all protected characteristics. [30/7/18] Governors’ autonomy will drive innovative use of digital solutions to improve the range of opportunities for family and significant other engagement Residents can access telephones to make effective contact with family at a mutually convenient time. They will be able to access a range of digital solutions in order to make contact with their families, significant others or personal advisors. As parents, residents can expect to benefit from digital interaction with their children in their formative years and be an active parent to support engagement at school The effectiveness of non-digital communication systems will be assessed via a resident survey. [28/2/19] Relationships with visits booking teams will be developed with a view to obtaining data on numbers of failed or cancelled visits. This information will be assessed for themes and drive decisions on visits timing form the Family Team [30/6/18] Family Engagement Workers will be signposted to support residents that have literacy issues or learning difficulties and would otherwise struggle to utilise technology available to them to maintain family ties. Key workers will be engaged in on-going Digital contact solutions such as SKYPE, Face time and Vlog’s have been risk assessed and made available in supervised sessions We will assess the potential to conduct a data survey to identify the frequency and timing of resident phone calls for family contact and assess the proportion of the population doing so. Sufficient payphones will be installed, in areas that allow access to family contact across a significant window of the core day Digital contact solutions are issued to residents to enable engagement with children, family members and corporate parents as a part of our incentives scheme