Management Reviews Management reviews are the internal controls that assess and validate achievement of readiness to move forward in the service lifecycle, and attainment of business value. MOF Component What you need to know Accountabilities The Team SMF defines Accountabilities, represent a way of organizing IT work that ensures the right work gets done by assigning someone who is held accountable for whether it gets done, Phase and Layer Snapshots These snapshots list the SMFs within each phase and layer, describing their overall objective and deliverables. Plan SMFs The Plan is where the business and IT partner to determine how IT can most effectively deliver services which enable the overall organization to succeed. SMF Business/IT Reliability Policy Financial Alignment Management What it does Delivers the right Ensures service Defines and Accurately services to the capacity, manages IT predicts, accounts business. availability, policies to make for, and optimizes continuity, and IT effective and service costs and data integrity are support business maximizes aligned to the priorities. investments. business needs in a cost-effective manner. What it delivers IT service strategy IT standards IT policies IT financial plans and metrics Deliver Phase SMFs The Deliver Phase takes a service solution from vision through deployment, ensuring a stable solution in line with business requirements and customer specifications. SMF Envision Project Build Stabilize Deploy Planning What it does Clearly Builds a project Builds a Resolves all Deploys a communicates plan that all solution that issues and stable solution the project’s stakeholders meets the releases a that satisfies vision, scope, agree is customer’s high-quality the customer, and risk. feasible and expectations solution that and meets and meets the successfully specifications customer’s transfers it as defined in expectations from the
Management Reviews Management reviews are the internal controls that assess and validate achievement of readiness to move forward in the service lifecycle, and attainment of business value. MOF Component What you need to know Accountabilities The Team SMF defines Accountabilities, represent a way of organizing IT work that ensures the right work gets done by assigning someone who is held accountable for whether it gets done, Phase and Layer Snapshots These snapshots list the SMFs within each phase and layer, describing their overall objective and deliverables. Plan SMFs The Plan is where the business and IT partner to determine how IT can most effectively deliver services which enable the overall organization to succeed. SMF Business/IT Alignment Reliability Policy Financial Management What it does Delivers the right services to the business. Ensures service capacity, availability, continuity, and data integrity are aligned to the business needs in a cost-effective manner. Defines and manages IT policies to make IT effective and support business priorities. Accurately predicts, accounts for, and optimizes service costs and maximizes investments. What it delivers IT service strategy IT standards IT policies IT financial plans and metrics Deliver Phase SMFs The Deliver Phase takes a service solution from vision through deployment, ensuring a stable solution in line with business requirements and customer specifications. SMF Envision Project Planning Build Stabilize Deploy What it does Clearly communicates the project’s vision, scope, and risk. Builds a project plan that all stakeholders agree is feasible and meets Builds a solution that meets the customer’s expectations and specifications as defined in Resolves all issues and releases a high-quality solution that meets the customer’s expectations Deploys a stable solution that satisfies the customer, and successfully transfers it from the