Systematic Learning from complaint information and Reacting determining actions Communicating actions to Integrated students and other key Aligned stakeholders Systematic Reacting Selecting tools, methods Integrated and instruments to Aligned evaluate complaint resolution Systematic Reacting Other identified processes Integrated Aligned Systematic Reacting 2R4 Results Evaluation of Results and Systems Improvement Summary results of Integrated measures (including Aligned tables and figures when Systematic possible) Reacting Comparison of results Integrated with internal targets and Aligned external benchmarks Systematic Reacting Interpretation of results Integrated and insights gained Aligned Systematic Reacting
Learning from complaint information and determining actions Systematic Reacting Communicating actions to students and other key stakeholders Integrated Aligned Systematic Reacting Selecting tools, methods and instruments to evaluate complaint resolution Integrated Aligned Systematic Reacting Other identified processes Integrated Aligned Systematic Reacting 2R4 Results Evaluation of Results and Systems Improvement Summary results of measures (including tables and figures when possible) Integrated Aligned Systematic Reacting Comparison of results with internal targets and external benchmarks Integrated Aligned Systematic Reacting Interpretation of results and insights gained Integrated Aligned Systematic Reacting