and values Social justice cultural diversity Customer service excellence Teamwork and collaboration Applying strategies for customer service excellence Identify common Lecture and discussion on: Lecture Oral evaluation 2 Hours issues in a Diversity-related conflicts within the workplace Group Written multicultural and Discussion Examination Change management policies diverse Presentation Advance strategies for customer service excellence environment Identifying and addressing workplace harassment Applying advance strategies for customer service excellence Note: Basic competencies may be embedded in the core competencies.
and values cultural diversity Social justice Customer service excellence Teamwork and collaboration Applying strategies for customer service excellence Identify common issues in a multicultural and diverse environment Lecture and discussion on: Diversity-related conflicts within the workplace Change management policies Advance strategies for customer service excellence Identifying and addressing workplace harassment Applying advance strategies for customer service excellence Lecture Group Discussion Oral evaluation Written Examination Presentation 2 Hours Note: Basic competencies may be embedded in the core competencies.