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These are the ways the trainer conveys information to the learners and engages the learners. E.g. through Ppt presentation, discussions, role plays, handouts, examples of effective and ineffective, questioning etc. to the Assessment Conditions when deciding on assessment methods For help see TAE USB Material\Assessment 4 useful information\Part 1 – Plan\ Assessment\Assessment – general files\Assessment methods and corresponding assessment instruments How long will you allocate to and assess the Element? 1. Respond to complaints 1.1 Process customer complaints using effective communication in accordance with organisational procedures established under organisational 1 1 2 2 (3) (3)