Which server operating system, The vendor indicates the type of operating network, and hardware do you system, network, and hardware the data system support? supports. For example, is it hosted on the cloud or on a physical server? Will the data system work on a private computer, a Mac, a tablet? desktop operating systems The vendor indicates whether the data system (Windows versions) are fully will work on Windows, Mac, etc. compatible with the software? Describe briefly the The vendor indicates what type of technical recommended technical environment is used for the data system (e.g., architecture of the system and example, ASP.NET (C#), UNIX, LINUX, Windows any used. For example, is with a SQL server) the database run on a separate server from the application? Security Does the system have privileged The vendor indicates whether will be special accounts? access into the of the system. This “back-end” type of access would allow an internal-agency person access to the raw database and the ability to make programming updates. Describe your support for The vendor indicates how he/she will ensure the security patches (most agency receives the most recent security Microsoft Security). updates. Will these be automatically “patches” installed or to the data system “pushed” quarterly or yearly? How will the patches work? Will the vendor’s team need to come onsite, or is the service provided remotely? Is there an extra cost associated with updates, or is it incorporated in the monthly/yearly fees? Technology Does the system use per seat Per seat license means each person using the licenses or concurrent licenses? system requires his/her own license. Concurrent license means there is a limited number of people who can be working on the data system at one time. The vendor should indicate which types of licenses are issued. Does the system provide the The vendor describes how to manage user capability for only authorized security. For example, can the supervisor see all users to access the system? his/her assigned worker’s cases? Can an agency technical person get access to cases? How would the agency create a new user and decide what sort of security to give?
Which server operating system, network, and hardware do you support? The vendor indicates the type of operating system, network, and hardware the data system supports. For example, is it hosted on the cloud or on a physical server? Will the data system work on a private computer, a Mac, a tablet? desktop operating systems (Windows versions) are fully compatible with the software? The vendor indicates whether the data system will work on Windows, Mac, etc. Describe briefly the recommended technical architecture of the system and any used. For example, is the database run on a separate server from the application? The vendor indicates what type of technical environment is used for the data system (e.g., example, ASP.NET (C#), UNIX, LINUX, Windows with a SQL server) Security Does the system have privileged accounts? The vendor indicates whether will be special access into the “back-end” of the system. This type of access would allow an internal-agency person access to the raw database and the ability to make programming updates. Describe your support for security patches (most Microsoft Security). The vendor indicates how he/she will ensure the agency receives the most recent security updates. Will these “patches” be automatically installed or “pushed” to the data system quarterly or yearly? How will the patches work? Will the vendor’s team need to come onsite, or is the service provided remotely? Is there an extra cost associated with updates, or is it incorporated in the monthly/yearly fees? Technology Does the system use per seat licenses or concurrent licenses? Per seat license means each person using the system requires his/her own license. Concurrent license means there is a limited number of people who can be working on the data system at one time. The vendor should indicate which types of licenses are issued. Does the system provide the capability for only authorized users to access the system? The vendor describes how to manage user security. For example, can the supervisor see all his/her assigned worker’s cases? Can an agency technical person get access to cases? How would the agency create a new user and decide what sort of security to give?