Lot I.: Website management, development and hosting No. Question 1 How will you proceed for the development of the website? Please provide a description of the proposed approach (i.e. steps to take, etc.). Please provide a description of the content of the proposal (i.e. structure, etc.). Please provide a description of the proposed organisation/timeline (including time per task and milestones). Please provide an assessment of the main issues, limitations and risks of the assignment, as well as the proposed mitigation measures. No. Question 2 How will you proceed for the maintenance of the website? Please describe how the support to CEPOL staff will be organised and demonstrate how the offered service meets and exceeds (if applicable) the requirements specified in Section B.1.3.a. “Main services” paragraph 3.1 “Support to CEPOL staff” of the tender specifications. Please describe your incident management policies and procedures in place that detail how problem/issue escalation is handled and measured. Please describe how the maintenance will be organised and demonstrate how the offered service meets and exceeds (if applicable) the requirements specified in Section B.1.3.a. “Main services” paragraph 3.2. “Maintenance” of the tender specifications. Is the development/test environment separated from the production environment? Is access for the designated CEPOL staff to the development/test environment provided? Please describe the server system administration policies/procedures, including software upgrade and patch application, capacity monitoring/management and change control, which will be applied throughout the duration of the contract. Please describe your backup policy. Please describe how you will provide network monitoring and the supporting processes and procedures for the assessment of network capacity and ensuring sufficient capacity. Is read access to system/network monitoring tools provided? If yes, please provide details. Please describe your approach to the maintenance and update of the component applications of e-Net throughout the duration of contract (security patches, bug fixes, updates). Please explain how you will ensure that application change control is conducted according to defined processes and procedures.
Lot I.: Website management, development and hosting No. Question 1 How will you proceed for the development of the website? Please provide a description of the proposed approach (i.e. steps to take, etc.). Please provide a description of the content of the proposal (i.e. structure, etc.). Please provide a description of the proposed organisation/timeline (including time per task and milestones). Please provide an assessment of the main issues, limitations and risks of the assignment, as well as the proposed mitigation measures. No. Question 2 How will you proceed for the maintenance of the website? Please describe how the support to CEPOL staff will be organised and demonstrate how the offered service meets and exceeds (if applicable) the requirements specified in Section B.1.3.a. “Main services” paragraph 3.1 “Support to CEPOL staff” of the tender specifications. Please describe your incident management policies and procedures in place that detail how problem/issue escalation is handled and measured. Please describe how the maintenance will be organised and demonstrate how the offered service meets and exceeds (if applicable) the requirements specified in Section B.1.3.a. “Main services” paragraph 3.2. “Maintenance” of the tender specifications. Is the development/test environment separated from the production environment? Is access for the designated CEPOL staff to the development/test environment provided? Please describe the server system administration policies/procedures, including software upgrade and patch application, capacity monitoring/management and change control, which will be applied throughout the duration of the contract. Please describe your backup policy. Please describe how you will provide network monitoring and the supporting processes and procedures for the assessment of network capacity and ensuring sufficient capacity. Is read access to system/network monitoring tools provided? If yes, please provide details. Please describe your approach to the maintenance and update of the component applications of e-Net throughout the duration of contract (security patches, bug fixes, updates). Please explain how you will ensure that application change control is conducted according to defined processes and procedures.