Set up trays, trolleys and equipment for Detailed knowledge of charges, service standards and limitations that apply to room room service in accordance with enterprise service delivery. standards and orders received Take guest order will include: Collect food and beverage items from Answering room service telephone promptly and courteously in accordance with kitchen and bars for room service delivery enterprise requirements Verify food and beverage items prior to Explaining and describing menu items and beverage items delivery to room Creating a positive experience for the guest. Element 3: Provide room service Selling techniques must include: Transport room service trays and trolleys to Suggestive selling techniques guest room Up-selling Request entry to guest room in accordance with enterprise standards On-selling Enter guest room and prepare for in-room Selling of benefits service in accordance with guest Explaining value-for-money requirements or preferences, where applicable Promoting nominated dishes and items that have been identified by management. Identify room service items that have been Confirm guest order must include: supplied and confirm order with guest Repeating back the order to the guest Serve food items in accordance with Clarifying unclear points enterprise standards and guest requirements Obtaining/confirming guest name and room number Serve beverage items in accordance with enterprise standards and guest requirements Stating expected time for delivery of the Element 4: Present room service accounts Thanking guest for their order. Verify room service documentation prior to Action the room service order will relate to: presentation to guest Notifying other departments and staff about the order, including kitchen and bar, where appropriate
Set up trays, trolleys and equipment for room service in accordance with enterprise standards and orders received Collect food and beverage items from kitchen and bars for room service delivery Verify food and beverage items prior to delivery to room Element 3: Provide room service Transport room service trays and trolleys to guest room Request entry to guest room in accordance with enterprise standards Enter guest room and prepare for in-room service in accordance with guest requirements or preferences, where applicable Identify room service items that have been supplied and confirm order with guest Serve food items in accordance with enterprise standards and guest requirements Serve beverage items in accordance with enterprise standards and guest requirements Element 4: Present room service accounts Verify room service documentation prior to presentation to guest Detailed knowledge of charges, service standards and limitations that apply to room service delivery. Take guest order will include: Answering room service telephone promptly and courteously in accordance with enterprise requirements Explaining and describing menu items and beverage items Creating a positive experience for the guest. Selling techniques must include: Suggestive selling techniques Up-selling On-selling Selling of benefits Explaining value-for-money Promoting nominated dishes and items that have been identified by management. Confirm guest order must include: Repeating back the order to the guest Clarifying unclear points Obtaining/confirming guest name and room number Stating expected time for delivery of the Thanking guest for their order. Action the room service order will relate to: Notifying other departments and staff about the order, including kitchen and bar, where appropriate