Element 1: 1.1 Introduction A reservation is a booking or request for some time in the future. It involves obtaining all the necessary information needed to satisfy this request. Once the request or booking is agreed to and can be provided the customer is required to pay the establishment for the item. All reservation systems require: Some way to check availability Ability to offer alternatives when the requested booking is not available Provide information on the costs and product features Record the details and requirements of the person making the reservation A way of recording the acceptable method of payment Provide a confirmation of the details. A manual reservation system To determine availability manual systems will use manual charts, calendars, booking sheets, diary, forecast boards or room rack. Processes are needed to make sure availability is kept accurate and up to date. Systems are designed to cross the days off when a product is booked out or no longer available. Systems are also available to enable cancellations to be put back into usage and to enable the customers to change the dates of their reservations.
Element 1: 1.1 Introduction A reservation is a booking or request for some time in the future. It involves obtaining all the necessary information needed to satisfy this request. Once the request or booking is agreed to and can be provided the customer is required to pay the establishment for the item. All reservation systems require: Some way to check availability Ability to offer alternatives when the requested booking is not available Provide information on the costs and product features Record the details and requirements of the person making the reservation A way of recording the acceptable method of payment Provide a confirmation of the details. A manual reservation system To determine availability manual systems will use manual charts, calendars, booking sheets, diary, forecast boards or room rack. Processes are needed to make sure availability is kept accurate and up to date. Systems are designed to cross the days off when a product is booked out or no longer available. Systems are also available to enable cancellations to be put back into usage and to enable the customers to change the dates of their reservations.