A butler on a floor might Updated onto guest history Notify reception to notice that the customer profile added special update records – constantly request a request details. particular good or service a – butler on a floor might notice that you constantly request a particular good or service – e.g. every time you hire a car you want an adjustable steering wheel this is then – added to the guest history profile. Guest History data Guest history file is updated This data is sent to with the record of nights the Sales and Marketing guest has stayed at the for promotional property. Total amount activity spent at the property
A butler on a floor might notice that the customer constantly request a particular good or service – a butler on a floor might notice that you constantly request a particular good or service – e.g. every time you hire a car you want an adjustable steering wheel – this is then added to the guest history profile. Updated onto guest history profile – added special request details. Notify reception to update records Guest History data Guest history file is updated with the record of nights the guest has stayed at the property. Total amount spent at the property This data is sent to Sales and Marketing for promotional activity