I now like to spend a little time hearing about your experience so far with the new Consumer Directed Care approach…. To what extent have you applied the Consumer Directed Care approach to date? In what ways has it been applied? What motivated you to do this? Was anyone that was critical in making this happen? Who? Why? When? How? Was there a particular incident that prompted the organisation to start making changes? What? When? What did it prompt? What / made it difficult to implement the CDC approach in your business? What barriers are there to making changes? Will this situation change over the coming months? In what way? Why? When? What assistance does the organisation need to help overcome this? In applying changes, have you experienced any administrative issues? What in particular? When? Has this been resolved? How? How could it be resolved? What assistance does the organisation need to help resolve this? How you expect to apply it? And have you experienced any operational issues? What in particular? When? Has this been resolved? How? How could it be resolved? Would you expect to experience any operational issues? What in particular? When? How could it be resolved? What assistance does the organisation need to help resolve this? Attitudes to Increasing choice 15 mins Aim: Understand current attitudes to Increasing choice reforms commencing February 2017. I’m just interested in finding out what your awareness is about the changes to home care services that are coming in February 2017…. Can you explain it to me from your perspective? What do you think about them?
I now like to spend a little time hearing about your experience so far with the new Consumer Directed Care approach…. To what extent have you applied the Consumer Directed Care approach to date? In what ways has it been applied? What motivated you to do this? Was anyone that was critical in making this happen? Who? Why? When? How? Was there a particular incident that prompted the organisation to start making changes? What? When? What did it prompt? What / made it difficult to implement the CDC approach in your business? What barriers are there to making changes? Will this situation change over the coming months? In what way? Why? When? What assistance does the organisation need to help overcome this? In applying changes, have you experienced any administrative issues? What in particular? When? Has this been resolved? How? How could it be resolved? What assistance does the organisation need to help resolve this? How you expect to apply it? And have you experienced any operational issues? What in particular? When? Has this been resolved? How? How could it be resolved? Would you expect to experience any operational issues? What in particular? When? How could it be resolved? What assistance does the organisation need to help resolve this? Attitudes to Increasing choice 15 mins Aim: Understand current attitudes to Increasing choice reforms commencing February 2017. I’m just interested in finding out what your awareness is about the changes to home care services that are coming in February 2017…. Can you explain it to me from your perspective? What do you think about them?