Invest in Engagement & Manager identified for the role by Baseline pulse survey undertaken Communications. 1 September 2017. Autumn 2017 and again at May Design an Manager given specific 18. development and Increase in customer satisfaction implementation targets for ratings Co-ordinator role. Quarter 3 & 4 of 17/18. Secure resource to fund position. Assign officer to role. Enhance Media Channels for Proportion of staff that feel Annual Customer survey – Engagement/Communication… involved/engaged increases in communication satisfaction Upgrade the BSO internet 2018-19. increases by 5% site. Communication satisfaction of Staff survey 5% improvement – Upgrade the BSO intranet clients increases in 2018-19. on staff engagement site. Clients that report they like the Staff survey positive – Introduce Facebook to all look and feel of our web presence identification satisfaction functional areas in the in Annual Customer Survey increases by 5% organisation. increases by March 2019 Introduce Twitter to all Staff knowledge about other functional areas in the areas of BSO increases in 2018-19 organisation. baseline survey required by – Continue to develop our March 2018. Business Matters
Invest in Engagement & Communications. Design an Co-ordinator role. Secure resource to fund position. Assign officer to role. Manager identified for the role by 1 September 2017. Manager given specific development and implementation targets for Quarter 3 & 4 of 17/18. Baseline pulse survey undertaken Autumn 2017 and again at May 18. Increase in customer satisfaction ratings Enhance Media Channels for Engagement/Communication… Upgrade the BSO internet site. Upgrade the BSO intranet site. Introduce Facebook to all functional areas in the organisation. Introduce Twitter to all functional areas in the organisation. Continue to develop our Business Matters Proportion of staff that feel involved/engaged increases in 2018-19. Communication satisfaction of clients increases in 2018-19. Clients that report they like the look and feel of our web presence in Annual Customer Survey increases by March 2019 Staff knowledge about other areas of BSO increases in 2018-19 – baseline survey required by March 2018. Annual Customer survey – communication satisfaction increases by 5% Staff survey – 5% improvement on staff engagement Staff survey – positive identification satisfaction increases by 5%