Client Empowerment The project category aims to help bring about more client autonomy by enhancing their choice in daily activities, management of their condition and routines in VWO service delivery. The scope of work includes: Pre-project diagnosis, identify suitability and gaps to commencement of project. Determine if initial project is able to meet 10% savings or gains and fit into the 6-month time frame. Review current extent of client autonomy (e.g. choice in daily activities, tasks, management of their condition and routines, clients’ volunteering hours at VWO, etc.) in the VWO. Identify barriers and areas of improvement in increasing clients’ choice and autonomy. Conduct baseline assessment and define possible quantifiable outcomes and metrics using at least one of the following indicators: Lead time, Error Rate, Increased Capacity (e.g. utilisation rate, income, man-hour, engagement etc.), Client Impact (e.g. client’s service time, client’s confidence, recovery, etc.), and Staff Impact. Co-design solutions with consultants to develop the action plan based on VWO resources. Conduct pilot runs with selected client group. Refine prototype or recommendations if necessary. Calculate and measure the savings, gains or impact of the project. Post project: Review the project 3 months and 6 months after project implementation with consultants to ascertain a better indication of the productivity savings or gains that were initially collected, monitor progress and also assess the sustainability of the project.
Client Empowerment The project category aims to help bring about more client autonomy by enhancing their choice in daily activities, management of their condition and routines in VWO service delivery. The scope of work includes: Pre-project diagnosis, identify suitability and gaps to commencement of project. Determine if initial project is able to meet 10% savings or gains and fit into the 6-month time frame. Review current extent of client autonomy (e.g. choice in daily activities, tasks, management of their condition and routines, clients’ volunteering hours at VWO, etc.) in the VWO. Identify barriers and areas of improvement in increasing clients’ choice and autonomy. Conduct baseline assessment and define possible quantifiable outcomes and metrics using at least one of the following indicators: Lead time, Error Rate, Increased Capacity (e.g. utilisation rate, income, man-hour, engagement etc.), Client Impact (e.g. client’s service time, client’s confidence, recovery, etc.), and Staff Impact. Co-design solutions with consultants to develop the action plan based on VWO resources. Conduct pilot runs with selected client group. Refine prototype or recommendations if necessary. Calculate and measure the savings, gains or impact of the project. Post project: Review the project 3 months and 6 months after project implementation with consultants to ascertain a better indication of the productivity savings or gains that were initially collected, monitor progress and also assess the sustainability of the project.