Establish a minute taker for monthly contract management meetings [31/10/18] Partners and The needs of residents The frequency of visitors survey Barnardos will Formal prison staff and visitors will shape will be increased and formal oversee a visitors feedback from engaged in our the future development analysis of the results will be survey each families, family & of the Brinsford Family commissioned [31/12/18] quarter, survey significant others significant others Approach. return rate will be and corporate services will strive Family forums will include a QA supported parents is used to meet the Family input will be and a session with the Governor directly by prison to shape the needs of both enhanced through a and visitors feedback obtained ‘Meet & Greet’ contract residents and sound knowledge of through an evaluation process staff specification for visitors. what prison life has to [30/11/2018] family services in offer and the The next of kin, all subsequent An assurance challenges that face significant other competitive framework their loved ones. or corporate tendering around parent will be effectiveness will Formal contract contacted for all Visitors Survey be established to expectation and prison new receptions to and Family assess where policy will be aligned to Brinsford and Forum feedback improvements the ‘human’ invited to attend will define the can be made. perspective to shape a Family Forum ‘Family Offer’ for performance testing operated once the coming and the standards we per quarter business year are required to meet. and be Family Forum’s will reflected in and be run on a the Service monthly basis Delivery Plan
Establish a minute taker for monthly contract management meetings [31/10/18] Partners and prison staff engaged in our family & significant others services will strive to meet the needs of both residents and visitors. An assurance framework around effectiveness will be established to assess where improvements can be made. The needs of residents and visitors will shape the future development of the Brinsford Family Approach. Family input will be enhanced through a sound knowledge of what prison life has to offer and the challenges that face their loved ones. Formal contract expectation and prison policy will be aligned to the ‘human’ perspective to shape performance testing and the standards we are required to meet. The frequency of visitors survey will be increased and formal analysis of the results will be commissioned [31/12/18] Family forums will include a QA and a session with the Governor and visitors feedback obtained through an evaluation process [30/11/2018] Barnardos will oversee a visitors survey each quarter, survey return rate will be supported directly by prison ‘Meet & Greet’ staff The next of kin, significant other or corporate parent will be contacted for all new receptions to Brinsford and invited to attend a Family Forum operated once per quarter Family Forum’s will be run on a monthly basis Formal feedback from families, significant others and corporate parents is used to shape the contract specification for family services in all subsequent competitive tendering Visitors Survey and Family Forum feedback will define the ‘Family Offer’ for the coming business year and be reflected in and the Service Delivery Plan