Unit: Customer Service in the Hospitality Industry L1 CV3 Ofqual Unit Reference Number: A/504/9393 Unit Review Date: 28/02/2018 LEARNING OUTCOMES ASSESSMENT CRITERIA EVIDENCE LOCATION The learner will: The learner can: Know the benefits of good what good customer service customer service in the is hospitality industry the benefits of good customer service examples of good customer service for different customer groups within the industry Be able to communicate with the benefits of good customers in the hospitality communication environment how to deal with routine customer needs positively in a hospitality environment Know the importance of good the importance of good personal presentation in the personal hygiene and presentation hospitality industry in a hospitality environment different codes for roles in a hospitality environment Assessment Requirements Learning Outcome 2 2.3 Communicate: to include verbal and non-verbal communication. Evidence Requirements Evidence of practical ability must be demonstrated. Tutor Feedback (Strengths and Areas for Improvement):
Unit: Customer Service in the Hospitality Industry L1 CV3 Ofqual Unit Reference Number: A/504/9393 Unit Review Date: 28/02/2018 LEARNING OUTCOMES ASSESSMENT CRITERIA EVIDENCE LOCATION The learner will: The learner can: Know the benefits of good customer service in the hospitality industry what good customer service is the benefits of good customer service examples of good customer service for different customer groups within the industry Be able to communicate with customers in the hospitality environment the benefits of good communication how to deal with routine customer needs positively in a hospitality environment Know the importance of good personal presentation in the hospitality industry the importance of good personal hygiene and presentation in a hospitality environment different codes for roles in a hospitality environment Assessment Requirements Learning Outcome 2 2.3 Communicate: to include verbal and non-verbal communication. Evidence Requirements Evidence of practical ability must be demonstrated. Tutor Feedback (Strengths and Areas for Improvement):