NEW Devon CCG Governance links to Section 2 above. Keep the six priorities under review. MA WG Design and implement a means of Apr 15 to Apr 17 Adaption, relevance and single loop learning. keeping those with lived experience at Paul O’Sullivan the centre of plans for continuous Apr 15 to Jun 15 MA MHACP WG People remaining at the heart of change. The following is experience, learning from what has (led by those with early advice from those on the MA MHACP WG, with lived happened so far. lived experience) experience, on what should guide this work: Feedback makes a real difference find better ways – of getting feedback. for a ticket’ is part of the service. ‘Asking Continuously refine the questions. Don’t disband the Working Group make it part of – business-as-usual. Make all complaints public. 9a Priority One. Phased Devon CCGs Equitable MH crisis provision for all ages and mental health implementation DPT issues. Plan and implement a Single of from 1st April Less confusion. Access to MH crisis services in Devon. 2016. 90% calls of answered within 15 seconds. Understood demand. Features of draft goal: Measured and improved feedback from people. National Essential: this priority will secure the provision of May be 111 (with revised referral mental health support as an integral / complimentary part of arrangements) or a special number. NHS 111 services. If not 111, then it will be complimentary to the 111 service. Simplified access to services for people and professionals.
Keep the six priorities under review. Design and implement a means of keeping those with lived experience at the centre of plans for continuous experience, learning from what has happened so far. Apr 15 to Apr 17 Apr 15 to Jun 15 NEW Devon CCG MA WG Paul O’Sullivan MA MHACP WG (led by those with lived experience) Governance links to Section 2 above. Adaption, relevance and single loop learning. People remaining at the heart of change. The following is early advice from those on the MA MHACP WG, with lived experience, on what should guide this work: Feedback makes a real difference – find better ways of getting feedback. ‘Asking for a ticket’ is part of the service. Continuously refine the questions. Don’t disband the Working Group – make it part of business-as-usual. Make all complaints public. 9a Priority One. Plan and implement a Single of Access to MH crisis services in Devon. Features of draft goal: May be 111 (with revised referral arrangements) or a special number. If not 111, then it will be complimentary to the 111 service. Simplified access to services for people and professionals. Phased implementation from 1st April 2016. Devon CCGs DPT Equitable MH crisis provision for all ages and mental health issues. Less confusion. 90% calls of answered within 15 seconds. Understood demand. Measured and improved feedback from people. National Essential: this priority will secure the provision of mental health support as an integral / complimentary part of NHS 111 services.