OC3 Improved Number of service users self-reporting improved capacity Guidance outlined in the ‘Notes’ capacity and and ability to cope as a direct result of getting section for OC2 applies. ability to cope advice/support from the service. This will be evidenced by the numbers recorded agreeing with each indicator statement. Agree/Disagree - as a result of the advice/support given: I am thinking more clearly I feel more in control of my life I am more able to make decisions I am more able to cope with day to day issues/problems I know when to seek support and where to get it Please note the wording of these can be amended – slightly. If organisations wish to do this, then please submit the statements that will be used so that we can ensure a consistent approach is adopted OC4 Increased Number of service self-reporting increased financial Guidance outlined in the ‘Notes’ financial stability stability and resilience as a direct result of getting advice/ section for OC2 applies. and resilience support from the service. This will be evidenced by the numbers agreeing with each indicator statement. Agree/Disagree - as a result of the advice/support given: I recognise when I need help to sort out my money I am confident that I am getting all the benefits/help to which I am legally entitled I know how much money I have to spend
OC3 Improved capacity and ability to cope Number of service users self-reporting improved capacity and ability to cope as a direct result of getting advice/support from the service. This will be evidenced by the numbers recorded agreeing with each indicator statement. Agree/Disagree - as a result of the advice/support given: I am thinking more clearly I feel more in control of my life I am more able to make decisions I am more able to cope with day to day issues/problems I know when to seek support and where to get it Please note – the wording of these can be amended slightly. If organisations wish to do this, then please submit the statements that will be used so that we can ensure a consistent approach is adopted Guidance outlined in the ‘Notes’ section for OC2 applies. OC4 Increased financial stability and resilience Number of service self-reporting increased financial stability and resilience as a direct result of getting advice/ support from the service. This will be evidenced by the numbers agreeing with each indicator statement. Agree/Disagree - as a result of the advice/support given: I recognise when I need help to sort out my money I am confident that I am getting all the benefits/help to which I am legally entitled I know how much money I have to spend Guidance outlined in the ‘Notes’ section for OC2 applies.