2015-16 at a glance PERFORMANCE COMPAREDWITH LAST YEAR 34,095 7% Total disputes received up 32,871 5% Total disputes closed down 2,875 30% Financial difficulty down disputes accepted 64 Systemic issues resolved New investigations of 245 alleged breaches of industry codes of practice 14% Number of members Licensees: up 5,540 Authorised credit representatives: 13% 8,036 down 214,439 1.9% Phone calls handled by our contact team up 600,046 <1% Visits to our website down
2015-16 at a glance PERFORMANCE COMPAREDWITH LAST YEAR Total disputes received 34,095 up 7% Total disputes closed 32,871 down 5% Financial difficulty disputes accepted 2,875 down 30% Systemic issues resolved 64 New investigations of alleged breaches of industry codes of practice 245 Number of members Licensees: 5,540 Authorised credit representatives: 8,036 up 14% down 13% Phone calls handled by our contact team 214,439 up 1.9% Visits to our website 600,046 down <1%