Standing Orders Schedule of Powers Reserved to the Board of Directors of the Business Services Organisation ITEMS RESPONSIBILITY/TASK CONTROLS LEAD PERSON 3.2.2 Monitoring Performance To oversee the delivery of planned results by monitoring performance against objectives and ensuring corrective action is as necessary. ITEMS RESPONSIBILITY/TASK CONTROLS LEAD PERSON Performance report on Service Level Monitor performance of Monthly and quarterly reports Director of Customer Agreements / Contract Performance providers against service supplemented by additional Care & Performance level agreements, ensure monitoring of specific issues corrective action is taken and on an as-needs basis ensure appropriate action plans are pursued with providers Staffing Monitor Staffing levels Funded Staffing levels Director of Human Resources & Monitor Performance Performance Management Corporate Services Processes Standing Orders Schedule of Powers Reserved to the Board of Directors of the Business Services Organisation ITEMS RESPONSIBILITY/TASK CONTROLS LEAD PERSON
Standing Orders Schedule of Powers Reserved to the Board of Directors of the Business Services Organisation ITEMS RESPONSIBILITY/TASK CONTROLS LEAD PERSON 3.2.2 Monitoring Performance To oversee the delivery of planned results by monitoring performance against objectives and ensuring corrective action is as necessary. ITEMS RESPONSIBILITY/TASK CONTROLS LEAD PERSON Performance report on Service Level Agreements / Contract Performance Monitor performance of providers against service level agreements, ensure corrective action is taken and ensure appropriate action plans are pursued with providers Monthly and quarterly reports supplemented by additional monitoring of specific issues on an as-needs basis Director of Customer Care & Performance Staffing Monitor Staffing levels Monitor Performance Funded Staffing levels Performance Management Processes Director of Human Resources & Corporate Services Standing Orders Schedule of Powers Reserved to the Board of Directors of the Business Services Organisation ITEMS RESPONSIBILITY/TASK CONTROLS LEAD PERSON