Safe & Treatment and Care Lack of knowledge in staff Effective Care Safe & Effective Treatment and Care Lack of monitoring of pain control Care Safe & Effective Treatment and Care Lack of patient supervision Care Safe & Effective Treatment and Care Practitioners not working together / Care cooperating Safe & Effective Treatment and Care Prolonged fasting Care Safe & Effective Treatment and Care Unsatisfactory treatment or care Care Safe & Effective Treatment and Care Unsuccessful treatment or care Care Communication & Communication skills Patient felt their opinion was dismissed / Information discounted Communication & Communication skills Disagreement about expectations Information Communication & Communication skills Inadequate listening and response Information Communication & Communication skills Inappropriate comments from staff member Information Communication & Communication skills Lack of support Information Communication & Communication skills Language barrier between patients/relatives Information and staff Communication & Communication skills No opportunity to ask questions Information Communication & Communication skills Non verbal tone / body language Information Communication & Communication skills Open disclosure (lack of) Information Communication & Communication skills Patient dissatisfied with questions Information Communication & Communication skills Patient felt rushed Information Communication & Communication skills Staff not introducing themselves and letting Information patients know their role Communication & Communication skills unsympathetic Information Communication & Communication skills Tone of voice Information Communication & Communication skills Untimely delivery of information Information Communication & Delay and failure to Breakdown in communication between staff Information communicate or areas Communication & Delay and failure to Failure / delay to communicate with outside Information communicate agency/organisation Communication & and failure to Failure / delay in communicating with Information communicate patient
Safe & Effective Care Treatment and Care Lack of knowledge in staff Safe & Effective Care Treatment and Care Lack of monitoring of pain control Safe & Effective Care Treatment and Care Lack of patient supervision Safe & Effective Care Treatment and Care Practitioners not working together / cooperating Safe & Effective Care Treatment and Care Prolonged fasting Safe & Effective Care Treatment and Care Unsatisfactory treatment or care Safe & Effective Care Treatment and Care Unsuccessful treatment or care Communication & Information Communication skills Patient felt their opinion was dismissed / discounted Communication & Information Communication skills Disagreement about expectations Communication & Information Communication skills Inadequate listening and response Communication & Information Communication skills Inappropriate comments from staff member Communication & Information Communication skills Lack of support Communication & Information Communication skills Language barrier between patients/relatives and staff Communication & Information Communication skills No opportunity to ask questions Communication & Information Communication skills Non verbal tone / body language Communication & Information Communication skills Open disclosure (lack of) Communication & Information Communication skills Patient dissatisfied with questions Communication & Information Communication skills Patient felt rushed Communication & Information Communication skills Staff not introducing themselves and letting patients know their role Communication & Information Communication skills unsympathetic Communication & Information Communication skills Tone of voice Communication & Information Communication skills Untimely delivery of information Communication & Information Delay and failure to communicate Breakdown in communication between staff or areas Communication & Information Delay and failure to communicate Failure / delay to communicate with outside agency/organisation Communication & Information and failure to communicate Failure / delay in communicating with patient