Changed No progress in Limited Limited Moderate Full confidence to increasing progress to progress to progress achievement make own confidence in date in date in to date in of goals decisions making achieving achieving related to decisions that confidence confidence increasing impact client’s goals—but achieving confidence in needs and emerging strong goals making circumstance engagement engagement decisions that impact client’s needs and circumstance Changed No progress in Limited Limited Moderate Full engagement increasing progress to progress to progress achievement with relevant engagement date in date in to date in of goals support with support achieving achieving related to services services engagement engagement increasing relevant to goals—but goals—but achieving engagement client’s needs emerging strong goals with support and engagement engagement services circumstance relevant to client’s needs and circumstance Changed No progress in Limited Limited Moderate Full impact of reducing the progress to progress to progress achievement immediate negative date in date in to date in of goals crisis impact of the achieving achieving achieving related to immediate goals to goals to goals to reducing the crisis reduce the reduce the reduce the negative negative negative negative impact of the impact—but impact—but impact immediate emerging strong crisis engagement engagement 7.2.3 Service provider measurement and reporting of client goal SCOREs The SCORE approach allows service providers to continue to measure goal attainment using a range of self-selected service-specific tools and methods—but to report the outcomes in a consistent and comparable manner. If a service provider does not currently have a standard or systematic approach to measuring the achievement of client it is possible to use table above as a simple interim client goal SCORE measurement tool. Alternatively, service providers may prefer to adapt the SCORE scales and domains to create their own interim outcomes measurement tool that can be adjusted to the audience the organisation is providing services to.
Changed confidence to make own decisions No progress in increasing confidence in making decisions that impact client’s needs and circumstance Limited progress to date in achieving confidence goals—but emerging engagement Limited progress to date in achieving confidence strong engagement Moderate progress to date in achieving goals Full achievement of goals related to increasing confidence in making decisions that impact client’s needs and circumstance Changed engagement with relevant support services No progress in increasing engagement with support services relevant to client’s needs and circumstance Limited progress to date in achieving engagement goals—but emerging engagement Limited progress to date in achieving engagement goals—but strong engagement Moderate progress to date in achieving goals Full achievement of goals related to increasing engagement with support services relevant to client’s needs and circumstance Changed impact of immediate crisis No progress in reducing the negative impact of the immediate crisis Limited progress to date in achieving goals to reduce the negative impact—but emerging engagement Limited progress to date in achieving goals to reduce the negative impact—but strong engagement Moderate progress to date in achieving goals to reduce the negative impact Full achievement of goals related to reducing the negative impact of the immediate crisis 7.2.3 Service provider measurement and reporting of client goal SCOREs The SCORE approach allows service providers to continue to measure goal attainment using a range of self-selected service-specific tools and methods—but to report the outcomes in a consistent and comparable manner. If a service provider does not currently have a standard or systematic approach to measuring the achievement of client it is possible to use table above as a simple interim client goal SCORE measurement tool. Alternatively, service providers may prefer to adapt the SCORE scales and domains to create their own interim outcomes measurement tool that can be adjusted to the audience the organisation is providing services to.