The corresponding Participant Workbook provides a Pre-Program Quiz. This activity has a ■ dual purpose. Use it as a pre-test or buy-in activity which sets the stage for immediate involvement. Reviewing the answers at the end of the training session is very effective to reinforce the new skills and techniques learned in this session. Choose the segments of the program that best meet your needs. Decide the viewing ■ method that works best (start/stop, all inclusive, minus the review segment, etc.). When using Telephone Doctor Participant Workbooks, there are a variety of ways to ■ complete the questions. 1. Divide participants into two groups, assign each group a page and have the group prepare to discuss one or two questions from each page. 2. Prior to class, instructor selects most pertinent questions to be completed during class. 3. Assign homework to participants to complete remaining questions. Verify participant understanding by asking questions. They should do most of the work. ■ Resist the urge to Ask questions, coax answers, take over. Facilitate, but don’t dominate. encourage give and take. Encourage involvement of the participants by beginning questions with phrases such as: ■ you think about “What did that?” you “Tell me what just saw.” do you relate to that “How vignette?” what was your take on “That was interesting; it?” were your “What initial impressions?” that scene make you “How did feel?” Before You Begin: Tips for Trainers (Cont.) Involve the Participants (Cont.) Reduce apprehension by positively reinforcing their comments with statements ■ participants’ such as: interesting; tell me more about what you “That’s mean.” that “I hadn’t considered angle yet.” “Good point.” for sharing that with “Okay, thanks us.” be one of the things we need to “That’ll consider.” really like your “I insight.” sure a unique perspective. Who else has some “That’s ideas?” Reward participants for their enthusiastic participation. Prizes are always coveted. ■
■ The corresponding Participant Workbook provides a Pre-Program Quiz. This activity has a dual purpose. Use it as a pre-test or buy-in activity which sets the stage for immediate involvement. Reviewing the answers at the end of the training session is very effective to reinforce the new skills and techniques learned in this session. ■ Choose the segments of the program that best meet your needs. Decide the viewing method that works best (start/stop, all inclusive, minus the review segment, etc.). ■ When using Telephone Doctor Participant Workbooks, there are a variety of ways to complete the questions. 1. Divide participants into two groups, assign each group a page and have the group prepare to discuss one or two questions from each page. 2. Prior to class, instructor selects most pertinent questions to be completed during class. 3. Assign homework to participants to complete remaining questions. ■ Verify participant understanding by asking questions. They should do most of the work. Resist the urge to take over. Facilitate, but don’t dominate. Ask questions, coax answers, encourage give and take. ■ Encourage involvement of the participants by beginning questions with phrases such as: “What did you think about that?” “Tell me what you just saw.” “How do you relate to that vignette?” “That was interesting; what was your take on it?” “What were your initial impressions?” “How did that scene make you feel?” Before You Begin: Tips for Trainers (Cont.) Involve the Participants (Cont.) ■ Reduce participants’ apprehension by positively reinforcing their comments with statements such as: “That’s interesting; tell me more about what you mean.” “I hadn’t considered that angle yet.” “Good point.” “Okay, thanks for sharing that with us.” “That’ll be one of the things we need to consider.” “I really like your insight.” “That’s sure a unique perspective. Who else has some ideas?” ■ Reward participants for their enthusiastic participation. Prizes are always coveted.