and Provide revenue and profit for the Generate a win-win situation the customer benefits and the venue – benefits. Trainer explains a complementary product or service is something: Providing value to the original sale Supplementing the initial purchase Delivering experience Completing the total experience for the customer. Class Activity General Question – Trainer asks trainees to identify possible sales’ that could be made ‘complementary in their workplaces. Answers will vary depending on the industry and Labour Sector but may include: Offering to book a table in the restaurant for dinner when guests check-in at Reception in the mid-late afternoon Recommending a hotel for guests to stay in when they book their travel arrangements and offering to make appropriate reservations so the business – can benefit from the commission earned on the booking Suggesting to guests who are using the swimming pool they may also enjoy the spa, sauna or a massage available within the venue. Slide No Trainer Notes Trainer states to trainees in order to maximise sales, they need to be aware of various proven and effective techniques known as: Making sales covered on next two slides ‘add-on’ – Up-selling covered on following slides – Using selling’ covered on following slides ‘suggestive – Applying the approach to selling covered on following slides ‘ABC’ – (Automatic, Bettered, Created Slide No Trainer Notes Trainer introduces the concept of making add-on sales. This involves building extra sales onto the customer’s original stated request.
and Provide revenue and profit for the Generate a win-win situation – the customer benefits and the venue benefits. Trainer explains a complementary product or service is something: Providing value to the original sale Supplementing the initial purchase Delivering experience Completing the total experience for the customer. Class Activity – General Question Trainer asks trainees to identify possible ‘complementary sales’ that could be made in their workplaces. Answers will vary depending on the industry and Labour Sector but may include: Offering to book a table in the restaurant for dinner when guests check-in at Reception in the mid-late afternoon Recommending a hotel for guests to stay in when they book their travel arrangements and offering to make appropriate reservations – so the business can benefit from the commission earned on the booking Suggesting to guests who are using the swimming pool they may also enjoy the spa, sauna or a massage available within the venue. Slide No Trainer Notes Trainer states to trainees in order to maximise sales, they need to be aware of various proven and effective techniques known as: Making ‘add-on’ sales – covered on next two slides Up-selling – covered on following slides Using ‘suggestive selling’ – covered on following slides Applying the ‘ABC’ approach to selling – covered on following slides (Automatic, Bettered, Created Slide No Trainer Notes Trainer introduces the concept of making add-on sales. This involves building extra sales onto the customer’s original stated request.