to point to the fact that there may be something dodgy about the payslip?Correct. Now, what is it ?What would it look like And we will get to the of your knowledge at some point?No. No. No. No. What would a dodgy payslip look like that they could have picked up? Well, no. What was it that would have or could have or should have alerted settlements or whichever part of the process it was to the fact that there may be a dodgy payslip?Anything from things such as no ABN on the payslip, different types of font, inconsistent year to date figures, because remembering they’ve got to have three there. So there’s a series of different things that they could have picked up. The payslip itself ?Yes. may have been such as to provoke inquiry?And that’s part of the training that we provide to them Yes? to be able to identify, when they’re looking at payslips, to be really that – that, you know, that they’re looking at those key components of what could be a fraudulent payslip. I see. Yes. MR DINELLI: When was that training put in place?That training has been ongoing. It was occurring during the period. And it gets updated every year by our fraud department. And what we’ve done is we’ve increased the velocity of that training. So both our assessment team and our settlements team undertake at least an hour of training every quarter to keep it top of mind and to make sure that they’re really looking out for for that in their day-to-day interactions. – But during that relevant time now I am talking about a different relevant – period?Yes. The 2003 to 2015. But during that time, the training wasn’t sufficient?The training was there, but clearly it wasn’t sufficient, because we’ve made these admissions. So yes. – And you did your the investigation, or at least one of the investigations, arose – – was undertaken in May 2014, the one at paragraph thirty sorry?36(b) or – 36(b), yes?Yes. And you subsequently told ASIC about that in September of that year. Is that right?The process is that this gets reported through another regulatory body.
to point to the fact that there may be something dodgy about the payslip?Correct. Now, what is it ?What would it look like And we will get to the of your knowledge at some point?No. No. No. No. What would a dodgy payslip look like that they could have picked up? Well, no. What was it that would have or could have or should have alerted settlements or whichever part of the process it was to the fact that there may be a dodgy payslip?Anything from things such as no ABN on the payslip, different types of font, inconsistent year to date figures, because remembering they’ve got to have three there. So there’s a series of different things that they could have picked up. The payslip itself ?Yes. may have been such as to provoke inquiry?And that’s part of the training that we provide to them Yes? to be able to identify, when they’re looking at payslips, to be really that – that, you know, that they’re looking at those key components of what could be a fraudulent payslip. I see. Yes. MR DINELLI: When was that training put in place?That training has been ongoing. It was occurring during the period. And it gets updated every year by our fraud department. And what we’ve done is we’ve increased the velocity of that training. So both our assessment team and our settlements team undertake at least an hour of training every quarter to keep it top of mind and to make sure that they’re really looking out for – for that in their day-to-day interactions. But during that relevant time – now I am talking about a different relevant period?Yes. The 2003 to 2015. But during that time, the training wasn’t sufficient?The training was there, but clearly it wasn’t sufficient, because we’ve made these admissions. So – yes. And you did your – the investigation, or at least one of the investigations, arose – was undertaken in May 2014, the one at paragraph thirty – sorry?36(b) or 36(b), yes?Yes. And you subsequently told ASIC about that in September of that year. Is that right?The process is that this gets reported through another regulatory body.