Deliverable 27 – Performance SLAs Task 7 – Phase Deliverable 28 – Phase Closeout Closeout Task 8 – System Deliverable 29 – System Incident Reports – M&O M&O Deliverable 30 – Adaptive Maintenance Reports Deliverable 31 – System Enhancement Reports Deliverable 32 – Service Desk Support Plan Routine Deliverable 33 – Monitoring the implemented system(s) Operations Deliverable 34 – Weekly reporting of any problem identified Deliverable 35 – Monthly Status Reports CMS Deliverable 36 – CMS Certification Documentation Certification Deliverable 37 – CMS Certification Electronic Document Storage Care Management Vendor Deliverables by Task TASK DELIVERABLE PHASE 1 PHASE 2 M&O Task 1 – Project Deliverable 1 – Project Kick-off X X Initiation and Presentation Planning Deliverable 2 – Project X Management Plan Deliverable 3 – Project Work Plan X X and fully resourced Schedule
Deliverable 27 – Performance SLAs Task 7 – Phase Closeout Deliverable 28 – Phase Closeout Task 8 – System M&O Deliverable 29 – System Incident Reports – M&O Deliverable 30 – Adaptive Maintenance Reports Deliverable 31 – System Enhancement Reports Deliverable 32 – Service Desk Support Plan Routine Operations Deliverable 33 – Monitoring the implemented system(s) Deliverable 34 – Weekly reporting of any problem identified Deliverable 35 – Monthly Status Reports CMS Certification Deliverable 36 – CMS Certification Documentation Deliverable 37 – CMS Certification Electronic Document Storage Care Management Vendor Deliverables by Task TASK DELIVERABLE PHASE 1 PHASE 2 M&O Task 1 – Project Initiation and Planning Deliverable 1 – Project Kick-off Presentation X X Deliverable 2 – Project Management Plan X Deliverable 3 – Project Work Plan and fully resourced Schedule X X