persist. However, it is understood that from time to time unusual factors beyond the Contractor’s reasonable control affect the achievement of the specified response time standards. These unusual factors are limited to unusually severe weather conditions, declared disasters, or periods of unusually high demand for emergency services. Unusually high demand for emergency responses, for the purpose of considering exemption requests, will initially be defined as more than four units simultaneously engaged in Priority 1, 2 and/or 3 calls between the hours of 07:00 and 19:00 and three units during the hours between 19:00 and 07:00. Equipment failures, predictable traffic congestion, ambulance failures, inability to staff units and other causes will not be grounds for granting an exception to compliance with the response standards. Acceptable Reasons for Exemptions from Response Time Requirements The exemptions must have been a substantial factor in producing a particular excessive response time. Good cause for an exception as determined by the District may include but not be limited to the following: Disaster and mutual aid situation (mutual aid will not be chronically used to response time requirements); Additional units responding to large multi-casualty incident situations requiring two or more ambulances; Incorrect or inaccurate dispatch information received from a 911 Public Safety Answering Point (PSAP), public safety agency or other direct source; Material change in dispatch location; Inability to locate address due to non-existent address; Delays caused by extraordinary adverse traffic conditions; Delays caused by road construction and/or closure; Unavoidable delays caused by off-paved-road locations; Severe weather conditions including fog, snow or ice;
persist. However, it is understood that from time to time unusual factors beyond the Contractor’s reasonable control affect the achievement of the specified response time standards. These unusual factors are limited to unusually severe weather conditions, declared disasters, or periods of unusually high demand for emergency services. Unusually high demand for emergency responses, for the purpose of considering exemption requests, will initially be defined as more than four units simultaneously engaged in Priority 1, 2 and/or 3 calls between the hours of 07:00 and 19:00 and three units during the hours between 19:00 and 07:00. Equipment failures, predictable traffic congestion, ambulance failures, inability to staff units and other causes will not be grounds for granting an exception to compliance with the response standards. Acceptable Reasons for Exemptions from Response Time Requirements The exemptions must have been a substantial factor in producing a particular excessive response time. Good cause for an exception as determined by the District may include but not be limited to the following: Disaster and mutual aid situation (mutual aid will not be chronically used to response time requirements); Additional units responding to large multi-casualty incident situations requiring two or more ambulances; Incorrect or inaccurate dispatch information received from a 911 Public Safety Answering Point (PSAP), public safety agency or other direct source; Material change in dispatch location; Inability to locate address due to non-existent address; Delays caused by extraordinary adverse traffic conditions; Delays caused by road construction and/or closure; Unavoidable delays caused by off-paved-road locations; Severe weather conditions including fog, snow or ice;