Message from our Chair that make up the overall. It is quite remarkable, the number of organisations 'The primary purpose of Healthwatch Luton that exist to cover the wide spectrum of is to be the 'Voice of the people', in looking needs. As such, it can be daunting to ensure for quality and suitability of services, and that all areas receive the right level of understand where shortfalls may exist in attention. the provision of that care, feeding this back Volunteers play a huge role in assisting the to the service providers so that they may staff to cover events that Healthwatch act to better serve the community. Equally attend, gather information and complete it is important to identify where excellent surveys where appropriate. It would be service exists and new initiatives result in impossible for the organisation to carry out improved provision. Such information can its duties without the dedication and then be shared with other providers to commitment of this band of people and my allow best practice to be implemented. thanks go out to them all. This year has had its challenges and I look forward to the coming year and rewards. Staff work tirelessly and diligently our bit in helping to shape the best possible to cover a range of tasks in achieving the provision of health and social care in our organisations objectives. On being community.' appointed as Chair just three months ago, I set out to understand the organisation Phil Turner, Healthwatch Luton Chair behind the provision of the various services
Message from our Chair 'The primary purpose of Healthwatch Luton is to be the 'Voice of the people', in looking for quality and suitability of services, and understand where shortfalls may exist in the provision of that care, feeding this back to the service providers so that they may act to better serve the community. Equally it is important to identify where excellent service exists and new initiatives result in improved provision. Such information can then be shared with other providers to allow best practice to be implemented. This year has had its challenges and rewards. Staff work tirelessly and diligently to cover a range of tasks in achieving the organisations objectives. On being appointed as Chair just three months ago, I set out to understand the organisation behind the provision of the various services that make up the overall. It is quite remarkable, the number of organisations that exist to cover the wide spectrum of needs. As such, it can be daunting to ensure that all areas receive the right level of attention. Volunteers play a huge role in assisting the staff to cover events that Healthwatch attend, gather information and complete surveys where appropriate. It would be impossible for the organisation to carry out its duties without the dedication and commitment of this band of people and my thanks go out to them all. I look forward to the coming year and our bit in helping to shape the best possible provision of health and social care in our community.' Phil Turner, Healthwatch Luton Chair