UNIT OF COMPETENCY : LEAD SMALL TEAMS UNIT CODE : 500311110 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes to lead small teams including setting and maintaining team and individual performance standards. PERFORMANCE CRITERIA REQUIRED REQUIRED ELEMENT Italicized terms are elaborated in KNOWLEDGE SKILLS the Work requirements are Company policies and Provide team Communication identified and presented to procedures leadership skills required for team members How performance leading teams Reasons for instructions expectations are set Team building and requirements are Methods of Monitoring skills communicated to team Performance Negotiating skills members Client expectations Team members’ queries Team member’s duties Evaluation skills and concerns are and responsibilities recognized, discussed Definition of Team and dealt with Skills and techniques in promoting team building Up-to-date dissemination of instructions and requirements to members Art of listening and treating individual team members concern Duties, and Concept of delegation Assign Delegating skills responsibilities are responsibilities How to delegate Identifying allocated having regard to Understanding individual skills, the skills, knowledge and individual differences knowledge and aptitude required to Methods of monitoring attitude as properly undertake the performance for allocating assigned task and responsibilities Duties and according to company responsibilities of each policy Identifying each team member Duties are allocated team member having regard to individual Knowledge in identifying duties and preference, domestic and each team member responsibilities personal considerations, duties and whenever possible responsibilities Definition of Identifying Performance expectations Set performance indicators/ performance are established on performance criteria indicators client needs and expectations Definition of team goals Evaluating according to assignment for team and expectations performance requirements members Methods of monitoring Setting individual Performance expectations performance performance are on individual team Client expectations target/ members duties and area Team members duties expectation of responsibility and responsibilities indicators
UNIT OF COMPETENCY : LEAD SMALL TEAMS UNIT CODE : 500311110 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes to lead small teams including setting and maintaining team and individual performance standards. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the REQUIRED KNOWLEDGE REQUIRED SKILLS Provide team leadership Work requirements are identified and presented to team members Reasons for instructions and requirements are communicated to team members Team members’ queries and concerns are recognized, discussed and dealt with Company policies and procedures How performance expectations are set Methods of Monitoring Performance Client expectations Team member’s duties and responsibilities Definition of Team Skills and techniques in promoting team building Up-to-date dissemination of instructions and requirements to members Art of listening and treating individual team members concern Communication skills required for leading teams Team building skills Negotiating skills Evaluation skills Assign responsibilities Duties, and responsibilities are allocated having regard to the skills, knowledge and aptitude required to properly undertake the assigned task and according to company policy Duties are allocated having regard to individual preference, domestic and personal considerations, whenever possible Concept of delegation How to delegate Understanding individual differences Methods of monitoring performance Duties and responsibilities of each team member Knowledge in identifying each team member duties and responsibilities Delegating skills Identifying individual skills, knowledge and attitude as for allocating responsibilities Identifying each team member duties and responsibilities Set performance expectations for team members Performance expectations are established on client needs and according to assignment requirements Performance expectations are on individual team members duties and area of responsibility Definition of performance indicators/ criteria Definition of team goals and expectations Methods of monitoring performance Client expectations Team members duties and responsibilities Identifying performance indicators Evaluating performance Setting individual performance target/ expectation indicators