Multiple Technology codes can be returned: For example L&B, M&G, L&R, M&R, M&N – 2) Compatibility Codes Further Title Explanation Recommendation information code P Incompatible Check with the customer whether are a wide variety of Product they have one of the following: product types that can cause a installation (never compatibility issue. Typically compatible), needs a separate line. these need to be removed PBX (most are unable to support before any broadband order broadband). can proceed. Some of the Hardwired phones (where the common problems can be telephone is wired directly into the identified relatively easily and wall instead of having a plug and are listed opposite. All other socket). The customer will need to examples will require you to ask their telephony supplier to install a socket (known as the NTE5). Once contact the Openreach Tag complete the line will show as clear Resolution Facility through the and broadband can be supplied. web portal. If after exhausting the above examples you are not able to identify the incompatible product then contact the Openreach Tag Resolution Facility through the web portal. W Service Only applicable from EMP The customer should be advised R800. their alarm service is compatible with certain types of Broadband and not Exchange based fire/security others. alarm facilities are physically incompatible with MPF. If the customer wishes to have Queries for SMPF should broadband then they must never encounter this code either cease their alarm service or because SMPF is compatible obtain an additional line. with alarm lines.
Multiple Technology codes can be returned: For example – L&B, M&G, L&R, M&R, M&N 2) Compatibility Codes Further information code Title Explanation Recommendation P Incompatible Product are a wide variety of product types that can cause a compatibility issue. Typically these need to be removed before any broadband order can proceed. Some of the common problems can be identified relatively easily and are listed opposite. All other examples will require you to contact the Openreach Tag Resolution Facility through the web portal. Check with the customer whether they have one of the following: installation (never compatible), needs a separate line. PBX (most are unable to support broadband). Hardwired phones (where the telephone is wired directly into the wall instead of having a plug and socket). The customer will need to ask their telephony supplier to install a socket (known as the NTE5). Once complete the line will show as clear and broadband can be supplied. If after exhausting the above examples you are not able to identify the incompatible product then contact the Openreach Tag Resolution Facility through the web portal. W Service Only applicable from EMP R800. Exchange based fire/security alarm facilities are physically incompatible with MPF. Queries for SMPF should never encounter this code because SMPF is compatible with alarm lines. The customer should be advised their alarm service is compatible with certain types of Broadband and not others. If the customer wishes to have broadband then they must either cease their alarm service or obtain an additional line.