Maximise the use of Productive Primary Care to Commissioned Patient Ensure Barnsley GP Evaluate how the Patients fully appointment slots and address reduction in DNA.s. Partner system for Practices to utilise the Patient Partner utilising the improve continuity and Text messaging supported Barnsley practices Patient Partner system system has Patient Partner capacity by reducing DNAs. for all practices. BCCG also which allows patients to supported by the benefited Barnsley system and online Changes may include invested in Voice Connects book, cancel or change positive feedback from practices using booking of redesigning the which is a telecommunication an appointment 24 practices who have DNA information appointments appointment system, system that allows patients to hours per day. been using the and workload data. which has encouraging patients to amend or cancel Currently18 practices system. reduced DNA’s in write appointment cards appointments. are using the patient Active sign posting Barnsley. themselves, issuing partner system. Assess The CCG to collate initiatives appointment reminders by feedback on the ideas from PRG’s to embedded has Workforce text message, and making effectiveness of the reduce DNA’s and an effect on DNA’s initiatives ensure it quick for patients to Patient Partner system. share this across as patients are patients access cancel or rearrange an practices. Ensure all accessing right the right clinician appointment. Practices to work with practices implement service and at the right time. Patient Reference small changes such as clinician first time. Group’s and establish patients writing their baseline for DNA’s appointments cards and to discuss ways to and all practices reduce this. displaying DNA information. The CCG has a contract with EE which funds Utilise best practice SMS text reminders for nationally for reducing all practices. DNA’s such as writing to patients with the cost if they DNA and understanding the reasons. Ensure that 100% of practices are the SMS text message reminder and develop this into two way texting. Explore the A & E model for frequent
Maximise the use of appointment slots and improve continuity and capacity by reducing DNAs. Changes may include redesigning the appointment system, encouraging patients to write appointment cards themselves, issuing appointment reminders by text message, and making it quick for patients to cancel or rearrange an appointment. Productive Primary Care to address reduction in DNA.s. Text messaging supported for all practices. BCCG also invested in Voice Connects which is a telecommunication system that allows patients to amend or cancel appointments. Commissioned Patient Partner system for Barnsley practices which allows patients to book, cancel or change an appointment 24 hours per day. Currently18 practices are using the patient partner system. Assess feedback on the effectiveness of the Patient Partner system. Practices to work with Patient Reference Group’s and establish their baseline for DNA’s and to discuss ways to reduce this. The CCG has a contract with EE which funds SMS text reminders for all practices. Ensure Barnsley GP Practices to utilise the Patient Partner system supported by the positive feedback from practices who have been using the system. The CCG to collate ideas from PRG’s to reduce DNA’s and share this across practices. Ensure all practices implement small changes such as patients writing appointments cards and all practices displaying DNA information. Utilise best practice nationally for reducing DNA’s such as writing to patients with the cost if they DNA and understanding the reasons. Ensure that 100% of practices are the SMS text message reminder and develop this into two way texting. Explore the A & E model for frequent Evaluate how the Patient Partner system has benefited Barnsley practices using DNA information and workload data. Active sign posting initiatives embedded has an effect on DNA’s as patients are accessing right service and clinician first time. Patients fully utilising the Patient Partner system and online booking of appointments which has reduced DNA’s in Barnsley. Workforce initiatives ensure patients access the right clinician at the right time.