The FOI Act creates a general right of access to documents in the possession of DSS and this right of access is limited only by the exceptions and exemptions necessary for the protection of essential public interests and private and business affairs of persons in respect of whom the information relates. Decisions regarding requests for access under the FOI Act will be made by an authorised decision‐maker in accordance with the requirements of the FOI Act. All FOI requests are to be referred to the FOI Coordinator, Public Law Branch, in DSS. By mail: FOI Coordinator The Department of Social Services Public Law Branch, PO Box 7576 CANBERRA BUSINESS CENTRE ACT 2610 By email: For more information on making a request for access to documents in the possession of DSS under the FOI Act, please visit the page on the DSS website. Financial and Other Arrangements Financial arrangements DSS uses standard grant agreements. Grants will only be provided in accordance with an executed grant agreement. The terms and conditions of DSS’s grant agreements cannot be changed. The agreement will contain the entire agreement between the parties. There is no binding agreement on any parties until the grant agreement is agreed to and signed by the delegate and the applicant’s authorised representative. The grant agreement is the legal agreement between DSS and the grant recipient over the grant period. In managing the grant provided, the grant recipient must comply with all the requirements of the grant agreement. Grant recipients are responsible for ensuring that: the terms and conditions of the grant agreement are met service provision is effective, efficient, and appropriately targeted highest standards of duty of care are applied and services are operated in line with, and comply with the requirements as set out within all state and territory and Commonwealth legislation and regulations. Grant recipients should also be aware of any case based law that may apply or affect their service delivery. The Terms and Conditions of the grant agreement Complaints Applicants/Grant Recipients Applicants and grant recipients can contact the complaints service with complaints about DSS’s service(s), the selection process or the service of another of DSS grant recipients. Details of what constitutes an eligible complaint can be provided upon request by DSS. Applicants and grant recipients can lodge complaints through the following channels: Telephone: 1800 634 035 Fax: (02) 6204 4587
The FOI Act creates a general right of access to documents in the possession of DSS and this right of access is limited only by the exceptions and exemptions necessary for the protection of essential public interests and private and business affairs of persons in respect of whom the information relates. Decisions regarding requests for access under the FOI Act will be made by an authorised decision‐maker in accordance with the requirements of the FOI Act. All FOI requests are to be referred to the FOI Coordinator, Public Law Branch, in DSS. By mail: FOI Coordinator The Department of Social Services Public Law Branch, PO Box 7576 CANBERRA BUSINESS CENTRE ACT 2610 By email: For more information on making a request for access to documents in the possession of DSS under the FOI Act, please visit the page on the DSS website. Financial and Other Arrangements Financial arrangements DSS uses standard grant agreements. Grants will only be provided in accordance with an executed grant agreement. The terms and conditions of DSS’s grant agreements cannot be changed. The agreement will contain the entire agreement between the parties. There is no binding agreement on any parties until the grant agreement is agreed to and signed by the delegate and the applicant’s authorised representative. The grant agreement is the legal agreement between DSS and the grant recipient over the grant period. In managing the grant provided, the grant recipient must comply with all the requirements of the grant agreement. Grant recipients are responsible for ensuring that: the terms and conditions of the grant agreement are met service provision is effective, efficient, and appropriately targeted highest standards of duty of care are applied and services are operated in line with, and comply with the requirements as set out within all state and territory and Commonwealth legislation and regulations. Grant recipients should also be aware of any case based law that may apply or affect their service delivery. The Terms and Conditions of the grant agreement Complaints Applicants/Grant Recipients Applicants and grant recipients can contact the complaints service with complaints about DSS’s service(s), the selection process or the service of another of DSS grant recipients. Details of what constitutes an eligible complaint can be provided upon request by DSS. Applicants and grant recipients can lodge complaints through the following channels: Telephone: 1800 634 035 Fax: (02) 6204 4587