Table 6.: Working with values of care and compassion Individual Team Output Region National Measures behaviour Participant She led a She took the First CCG Patient seen to compassion national in the feedback ‘set the culture has and care nursing country to shows it for become initiative strategy and adopt has made part of the with aligned it my a ‘hello, and team/ engagement with CCG name is..’ difference. the days in 5 values, badges. ‘lives Staff values’. culture. localities, galvanising Seen by going back staff in someone is also to basics nursing from Boots higher. with nurses, homes and who are doctors, GP surgeries adopting it primary care to embed it. nationally staff and GPs now in their introduce themselves on letter heads and social media. CCG expects all providers to have core values of care and compassion. Table 6.: Patient as expert Individual Output Team Wider NHS behaviour He set up a His two Trust has Hoping to belief is monthly pledged achieve that patient IBD support for national patients panel for nurses the IBD app. funding for become attend the app. He is seen experts in bowel the as great Spoken at ‘a their own disease panel. ambassador seminars condition. (IBD) and is for the and working on clinical conference a leadership app for model’. IBD involving patients and staff. He is also working to roll out similar panels for
Table 6.: Working with values of care and compassion Individual behaviour Team Output Region National Measures Participant seen to ‘set the culture for and ‘lives the values’. has become part of the team/ culture. She led a compassion and care initiative with engagement days in 5 localities, going back to basics with nurses, doctors, primary care staff and She took the national nursing strategy and aligned it with CCG values, galvanising staff in nursing homes and GP surgeries to embed it. GPs now introduce themselves on letter heads and social media. CCG expects all providers to have core values of care and compassion. First CCG in the country to adopt ‘hello, my name is..’ badges. Seen by someone from Boots who are adopting it nationally in their Patient feedback shows it has made a difference. Staff is also higher. Table 6.: Patient as expert Individual behaviour Output Team Wider NHS belief is that patients become experts in their own condition. He set up a monthly patient panel for bowel disease (IBD) and is working on a app for IBD involving patients and staff. He is also working to roll out similar panels for His two IBD nurses attend the panel. Trust has pledged support for the IBD app. He is seen as ‘a great ambassador for the clinical leadership model’. Hoping to achieve national funding for the app. Spoken at seminars and conference