Number and (annually, from Year 2 onwards; As above proportion of summary of follow-up inquiries on 19 recommendations recommendation progress after one implemented in the year) longer term Production and regular Outcomes tracker (quarterly) Look at Nutrition as a upating of outcomes workstream that be good tracker, capturing key to pilot this approach. Di is 21 examples of progress looking at this and will report towards qualitative back on progress in Q2 changes D. Informing People HWTH provides information about local health and social care services to the public – Number and subject to 100% Breakdown by Channel (quarterly) proportion of demand - information requests 100% 22 successfully answered or signposted to another service An approach needs to be Satisfaction feedback Set Baseline from those requesting be end of developed by HWTH to capture information Q3 2017/18 this data. We could develop a model that might involve 23 phoning a sample of clients back on a six monthly basis. Di to report back on progress in Q2 Volume of information 300 25 24 requests received Number and Develop How are we going to do this? proportion of where residents for signposted to other 26 organisations have by end their initial need or Q3 2017/18 request met (based on 20% of all signposting cases)
19 Number and proportion of recommendations implemented in the longer term (annually, from Year 2 onwards; summary of follow-up inquiries on recommendation progress after one year) As above 21 Production and regular upating of outcomes tracker, capturing key examples of progress towards qualitative changes Outcomes tracker (quarterly) Look at Nutrition as a workstream that be good to pilot this approach. Di is looking at this and will report back on progress in Q2 D. Informing People – HWTH provides information about local health and social care services to the public 22 Number and proportion of information requests successfully answered or signposted to another service subject to demand - 100% 100% Breakdown by Channel (quarterly) 23 Satisfaction feedback from those requesting information Set Baseline be end of Q3 2017/18 An approach needs to be developed by HWTH to capture this data. We could develop a model that might involve phoning a sample of clients back on a six monthly basis. Di to report back on progress in Q2 24 Volume of information requests received 300 25 26 Number and proportion of where residents signposted to other organisations have their initial need or request met (based on 20% of all signposting cases) Develop for by end Q3 2017/18 How are we going to do this?