B Advance equality Service areas regularly Annually Trends in customer Service areas use Customer information All departments – of opportunity and collect equality and information analysed and information gathered to gathered is regularly make sure our services diversity information reported to CLT and improve future service analysed , reports are accessible to all about their customers, published in Council delivery. produced and findings where appropriate Equality Report used to improve services. Review Monitoring June 2016 Establish which service CLT report findings CLT baseline report Communications Forms and data analysis areas currently monitor noted and used to produced & Partnerships customer information improve monitoring and how this information procedures if needed. is used to improve services September Review standard Monitoring form helps us Revised monitoring form Communications 2016 monitoring form for to gather data which will produced & Partnerships gathering customer help improve our service information delivery October All managers to collect A standard set of Customer information All departments customer information information is collected gathered is regularly 2016 using revised monitoring customers across analysed , reports form the Council produced and findings used to improve services. Trends in customer Annually Report produced for CLT Services know their Improvements in CLT information analysed and customer base, and services can be linked to Communications reported to CLT and ensure that services are evidenced customer & Partnerships published in Council accessible to all who feedback. Equality Report wish to use them. CLT informed of customer accessibility information and enabled to make strategic improvements to services to improve access -
B – Advance equality of opportunity and make sure our services are accessible to all Service areas regularly collect equality and diversity information about their customers, where appropriate Annually Trends in customer information analysed and reported to CLT and published in Council Equality Report Service areas use information gathered to improve future service delivery. Customer information gathered is regularly analysed , reports produced and findings used to improve services. All departments Review Monitoring Forms and data analysis June 2016 Establish which service areas currently monitor customer information and how this information is used to improve services CLT report findings noted and used to improve monitoring procedures if needed. CLT baseline report produced Communications & Partnerships September 2016 Review standard monitoring form for gathering customer information Monitoring form helps us to gather data which will help improve our service delivery Revised monitoring form produced Communications & Partnerships October 2016 All managers to collect customer information using revised monitoring form A standard set of information is collected customers across the Council Customer information gathered is regularly analysed , reports produced and findings used to improve services. All departments Trends in customer information analysed and reported to CLT and published in Council Equality Report Annually Report produced for CLT Services know their customer base, and ensure that services are accessible to all who wish to use them. CLT informed of customer accessibility information and enabled to make strategic improvements to services to improve access Improvements in services can be linked to evidenced customer feedback. CLT Communications & Partnerships -