Active Listening Techniques Source: UMBC Training Centers, 2014 Active Listening skills are an essential component of effective communication. This handout provides you with active listening techniques and communication enhancers and blockers that can help you improve your active listening skills. SIX ACTIVE LISTENING TECHNIQUES Type of Statement Purpose To Achieve Purpose Examples Listening Seek first to Be attentive Mirroring understand, then to be understood Use body language which signifies your listening Encouraging To convey interest Do not agree or I see disagree To Keep the person Uh-huh talking Use noncommittal words and positive tone That’s interesting of voice Restating To show that you are Use your own words to If I understand, your listening ad to check restate speaker’s basic idea is … understanding idea In other words, … To confirm facts List facts So these are the important items: Ask Questions To better understand Ask questions that help The 5 W’s: Who What, and clarify what you are you get more When, Where, and Why hearing information Reflecting To show that you are Restate the speaker’s So you feel that … listening and to check feelings understanding. It sounds as though you were pretty disturbed … To let others know you understand their feelings. Summarizing To pull together Organize then restate, These seem to be the important ideas, facts, reflect, recall, major key ideas so far etc. ideas and feelings To sum up the way you To establish a basis for feel, I’d say … further discussion. There seems to be 3 key To review progress. items to …
Active Listening Techniques Source: UMBC Training Centers, 2014 Active Listening skills are an essential component of effective communication. This handout provides you with active listening techniques and communication enhancers and blockers that can help you improve your active listening skills. SIX ACTIVE LISTENING TECHNIQUES Type of Statement Purpose To Achieve Purpose Examples Listening Seek first to understand, then to be understood Be attentive Use body language which signifies your listening Mirroring Encouraging To convey interest To Keep the person talking Do not agree or disagree Use noncommittal words and positive tone of voice I see Uh-huh That’s interesting Restating To show that you are listening ad to check understanding To confirm facts Use your own words to restate speaker’s basic idea List facts If I understand, your idea is … In other words, … So these are the important items: Ask Questions To better understand and clarify what you are hearing Ask questions that help you get more information The 5 W’s: Who What, When, Where, and Why Reflecting To show that you are listening and to check understanding. To let others know you understand their feelings. Restate the speaker’s feelings So you feel that … It sounds as though you were pretty disturbed … Summarizing To pull together important ideas, facts, etc. To establish a basis for further discussion. To review progress. Organize then restate, reflect, recall, major ideas and feelings These seem to be the key ideas so far To sum up the way you feel, I’d say … There seems to be 3 key items to …