GENERAL SERVICE & SUPPORT PRODUCT INFORMATION WORKING TOGETHER Groups we General Strategic Routine Outage IT Escalation Product Promotional Feedback Knowledge Collaboration comm with contact information service Notifications Professionals mechanisms information Activities Sharing info information Support (FAQ's) N/A N/A Product and Service N/A End Users System/ Network X X X X X X Admins X X X X X IT @UBC N/A Office Admins X N/A X X X X (non-tech) N/A X N/A N/A N/A N/A X X Deans N/A X N/A X N/A N/A N/A X X Dept Heads Enterprise X Customers
GENERAL SERVICE & SUPPORT PRODUCT INFORMATION WORKING TOGETHER Groups we comm with General contact info Strategic information Routine service information Outage Notifications IT Professionals Support Escalation mechanisms Product information (FAQ's) Promotional Activities Feedback Knowledge Sharing Collaboration Product and Service End Users N/A N/A N/A System/ Network Admins X X X X X X IT @UBC X X X X X Office Admins (non-tech) N/A X X X X N/A X Deans N/A N/A N/A N/A X X N/A X Dept Heads N/A X N/A N/A N/A X X N/A X Enterprise Customers X