Director of Finance and We will improve customer access to services through: Transforming the way we work through expanding our online Performance Launching an online application service for licensing services will allow our customers to transact business with us at Implementing an electronic Grant Management System times most suited to them. By offering additional channels which will Developing the Planning Service webpages to include FAQs allow customers to self-serve will allow our staff to be released to on popular areas focus on processing more complex issues in a more timely manner. Introducing online reporting for environmental based issues Delivering these projects will ensure the provision of cost effective, We will improve the efficiency and effectiveness of internal enhanced services for residents, businesses, communities and staff. systems and processes Implement Mobile working for Environmental Health Service Introduce a Purchase-2-Pay system Integration of back-office systems (HR, Payroll, Time and Attendance) Develop protocol with Building Control to ensure submitted applications have benefit of appropriate planning approval where necessary How we will measure our progress. (Measures) 2018/19 Target Number of additional services available online 3 Implementation date of Mobile Working for EH Service By March 2019 Commencement date of Purchase-2-Pay By Sept 2018 Commencement of Integrated HR, Payroll, T&A and Expenses By Sept 2018 Implementation of Planning/Building Control Protocol By March 2019 2017/18 Improvement Objective: We will reduce staff absence levels across the Council. Corporate Plan Priority: We will ensure we take time to understand our customer’s needs and manage our people, money and assets effectively PERFORMANCE so we can deliver on our objectives for the borough.
We will improve customer access to services through: Launching an online application service for licensing Implementing an electronic Grant Management System Developing the Planning Service webpages to include FAQs on popular areas Introducing online reporting for environmental based issues Transforming the way we work through expanding our online services will allow our customers to transact business with us at times most suited to them. By offering additional channels which will allow customers to self-serve will allow our staff to be released to focus on processing more complex issues in a more timely manner. Delivering these projects will ensure the provision of cost effective, enhanced services for residents, businesses, communities and staff. Director of Finance and Performance We will improve the efficiency and effectiveness of internal systems and processes Implement Mobile working for Environmental Health Service Introduce a Purchase-2-Pay system Integration of back-office systems (HR, Payroll, Time and Attendance) Develop protocol with Building Control to ensure submitted applications have benefit of appropriate planning approval where necessary How we will measure our progress. (Measures) 2018/19 Target Number of additional services available online 3 Implementation date of Mobile Working for EH Service By March 2019 Commencement date of Purchase-2-Pay By Sept 2018 Commencement of Integrated HR, Payroll, T&A and Expenses By Sept 2018 Implementation of Planning/Building Control Protocol By March 2019 2017/18 Improvement Objective: We will reduce staff absence levels across the Council. Corporate Plan Priority: PERFORMANCE We will ensure we take time to understand our customer’s needs and manage our people, money and assets effectively so we can deliver on our objectives for the borough.