acknowledgement message he/she can call to 1912 or mail to helplinebescom@gmail.com The application forwards complaint message to the concerned Divisional AEE, EE for necessary action. Facebook Telephone - (1912) Categorisation of grievances in PGRS-BESCOM and REDRESSAL STANDARDS (Indicative maximum time limit for rendering service) Duration Nature of complaints Sub Category Category Urban Rural 4 hrs 24 hrs Fuse off Call 6 hrs 24 hrs Snapping of Falling of trees on overhead 10 hrs 24 hrs lines 6 hrs 24 hrs 11kV Overhead breakdown Failure of Power A supply 24 hrs 24 hrs 11kV UG cable breakdown 6 hrs 12 hrs LT Line breakdown 24 hrs 48 hrs Service main(UG/OH) 24 hrs 48 hrs Meter burnt out 1 hr 1 hr Safety issues Reconnection payment of 24 hrs 48 hrs Disconnection and dues B Reconnection Reconnection when 6 hrs 24 hrs disconnected by over sight 15 days 15 days High/Low Voltage C Voltage Complaints 4 days 8 days Voltage Fluctuations Replacement of MNR/Faulty 7 days 10 days Meters Metering and Meter D 2 days 3 days Meter Not Read by MR Reading Accidental breakage of Meter 8 days 8 days Seals E 2 days 8 days Billing Issues Reading by MR
acknowledgement message he/she can call to 1912 or mail to helplinebescom@gmail.com The application forwards complaint message to the concerned AEE, EE for necessary action. Facebook Telephone - (1912) Categorisation of grievances in PGRS-BESCOM and REDRESSAL STANDARDS (Indicative maximum time limit for rendering service) Category Nature of complaints Sub Category Duration Urban Rural A Failure of Power supply Fuse off Call 4 hrs 24 hrs Snapping of 6 hrs 24 hrs Falling of trees on overhead lines 10 hrs 24 hrs 11kV Overhead breakdown 6 hrs 24 hrs 11kV UG cable breakdown 24 hrs 24 hrs LT Line breakdown 6 hrs 12 hrs Service main(UG/OH) 24 hrs 48 hrs Meter burnt out 24 hrs 48 hrs Safety issues 1 hr 1 hr B Disconnection and Reconnection Reconnection payment of dues 24 hrs 48 hrs Reconnection when disconnected by over sight 6 hrs 24 hrs C Voltage Complaints High/Low Voltage 15 days 15 days Voltage Fluctuations 4 days 8 days D Metering and Meter Reading Replacement of MNR/Faulty Meters 7 days 10 days Meter Not Read by MR 2 days 3 days Accidental breakage of Meter Seals 8 days 8 days E Billing Issues Reading by MR 2 days 8 days Divisional