Introductions of SL-Tech project Project Manager leads introductory Availability of key Agency staff for Week 0 team, Agency key personnel kick-off meetings meeting Person-days: included in above work step Review CRE Reports Assistant Project Manager Deliverables: Week 0 Needs Assessment Provide Past CRE reports Lead Trainer Meet with Reviewers Person-days: Review other examples of administrative review Included in work step above Assess Technical Environment Technical Manager Deliverables: Week 0 Benchmarked Against System Access to internet (SL-Tech to Requirements provide computers) Person Days: Access to identified Agency systems Included in work step above Secure training locations for regional Lead Trainer Deliverables: training seminars Week 0 Advertise regional training Customer Service Manager seminars Secure audio-visual for regional Provide suggestions for training Arrange Training Logistics training locations Person Days: Provide memo to LEA’s from 2 Secretary Garcia on preparing for upcoming deployments. Customer Service Role Customer Service Manager Deliverable: Setup call tracking system Provide telephone preferably an – Field technical assistance and 800# technical support calls from Weeks 0 57 – LEAs included in this project Customer Service Management Serves as the back-up for trainers Serves as the on the ground liaison between SL-Tech, Project staff, and NMPED
Introductions of SL-Tech project team, Agency key personnel Project Manager leads introductory kick-off meetings Availability of key Agency staff for meeting Week 0 Person-days: included in above work step Needs Assessment Review CRE Reports Assistant Project Manager Lead Trainer Deliverables: Provide Past CRE reports Meet with Reviewers Review other examples of administrative review Week 0 Person-days: Included in work step above Assess Technical Environment Benchmarked Against System Requirements Technical Manager Deliverables: Access to internet (SL-Tech to provide computers) Access to identified Agency systems Week 0 Person Days: Included in work step above Arrange Training Logistics Secure training locations for regional training seminars Secure audio-visual for regional training Provide memo to LEA’s from Secretary Garcia on preparing for upcoming deployments. Lead Trainer Customer Service Manager Deliverables: Advertise regional training seminars Provide suggestions for training locations Week 0 Person Days: 2 Customer Service Management Customer Service Role Setup call tracking system Field technical assistance and technical support calls from LEAs included in this project Serves as the back-up for trainers Serves as the on the ground liaison between SL-Tech, Project staff, and NMPED Customer Service Manager Deliverable: Provide telephone – preferably an 800# Weeks 0 – 57