13 Travel to the SRO with Travel to the SRO with documentation NA DRS Return and and payment in accordance with payments approved payment schedule (daily, twice weekly or weekly) 14 Take ticket and at Dedicated for DRS Agents with Up to 20 minutes waiting time per ticket; ‘counter’ the SRO Customer standing appointments; minimal waiting processing time depends on number of Service Counter time documents presented and complexity of the transaction 15 Return to office Travel Travel 16 Duty component Prepare and issue fee invoice to Prepare and issue fee invoice to instructor completed instructor ONGOING Subject to regular access and auditing NA 17 Regular audits of all document assessing requirements by the SRO activities 18 Periodic staff Email notifications and advice from the NA training and updates SRO as well as Agent’s own processes whenever Duties for keeping up to date legislation is amended The following table illustrates the standard process for land transfer documents lodged by mail prior to the introduction of Duties online: Table 6 Mail Lodgement Process Map PROCESS / TASK LAND TRANSFER DOCUMENTS TRUST DEED BY MAIL LODGED BY MAIL 1 Receive instructions Review executed documents to ensure Review executed documents to ensure for particular everything that is required has been everything that is required has been transaction provided / instructions are provided / instructions are clear Sight evidence of eligibility and confirm NA 2 Confirm if any duty exemptions or rate of concession concessions are applicable to particular transaction 3 Calculate duty payable Based on documents provided, Flat rate of $200 for dutiable transaction calculate amount of duty payable 4 Collect payment from Collect duty payment from client, usually Collect duty payment from client, usually client by cheque by cheque 5 Prepare cover letter Standard template Standard template 6 Mail documents and 1-2 days for delivery 1-2 days for delivery cheque to the SRO
13 Travel to the SRO with DRS Return and payments Travel to the SRO with documentation and payment in accordance with approved payment schedule (daily, twice weekly or weekly) NA 14 Take ticket and at the SRO Customer Service Counter Dedicated ‘counter’ for DRS Agents with standing appointments; minimal waiting time Up to 20 minutes waiting time per ticket; processing time depends on number of documents presented and complexity of the transaction 15 Return to office Travel Travel 16 Duty component completed Prepare and issue fee invoice to instructor Prepare and issue fee invoice to instructor ONGOING 17 Regular audits of all document assessing activities Subject to regular access and auditing requirements by the SRO NA 18 Periodic staff training and updates whenever Duties legislation is amended Email notifications and advice from the SRO as well as Agent’s own processes for keeping up to date NA The following table illustrates the standard process for land transfer documents lodged by mail prior to the introduction of Duties online: Table 6 Mail Lodgement Process Map PROCESS / TASK LAND TRANSFER DOCUMENTS LODGED BY MAIL TRUST DEED BY MAIL 1 Receive instructions for particular transaction Review executed documents to ensure everything that is required has been provided / instructions are Review executed documents to ensure everything that is required has been provided / instructions are clear 2 Confirm if any duty exemptions or concessions are applicable to particular transaction Sight evidence of eligibility and confirm rate of concession NA 3 Calculate duty payable for dutiable transaction Based on documents provided, calculate amount of duty payable Flat rate of $200 4 Collect payment from client Collect duty payment from client, usually by cheque Collect duty payment from client, usually by cheque 5 Prepare cover letter Standard template Standard template 6 Mail documents and cheque to the SRO 1-2 days for delivery 1-2 days for delivery