Suggested activities to improve in this area include: Never Always Sometimes 7A. Do your facilities have signs ☐ Review cultural appropriateness of signs with consistent, and symbols language and ☐ Consider a symbols to help people find their way? 7B. Do you provide staff to assist ☐ Train staff to always offer consumers with scheduling assistance for making appointments with other service appointments and filling in forms. providers and completing forms and documents? 7C. Do you support consumers ☐ Review your intake/care coordination to understand services and practices to determine how much programs that are available to assistance consumers require to navigate them and the benefits of their your services and the options available to participation? them. ☐ Provide education and create opportunities for to learn more about what services are available for consumers. ☐ Establish service and referral links and maintain a current list that can be shared or discussed with consumers. 7D. Do you respond to ☐ Include a map of your facility, car navigational queries patiently parking options, directions to your service and effectively without and public transport options with assuming map reading skills or appointment letters. car ownership? 7E. Do you support consumers ☐ Increase awareness and offer assistance to use their My Health Record? to consumers to use My Health Record. 7F. Do you ensure consumer ☐ Review processes to ensure that staff information exchange occurs only collect essential information from (with consumer consent) consumers and eliminate the need to between services/organisations collect this information more than once. in line with service coordination practices? ☐ Provide education in service coordination principles. Other notes or improvement ideas:
Never Sometimes Always Suggested activities to improve in this area include: 7A. Do your facilities have signs with consistent, language and symbols to help people find their way? ☐ Review cultural appropriateness of signs and symbols ☐ Consider a 7B. Do you provide staff to assist consumers with scheduling appointments with other service providers and completing forms and documents? ☐ Train staff to always offer assistance for making appointments and filling in forms. 7C. Do you support consumers to understand services and programs that are available to them and the benefits of their participation? ☐ Review your intake/care coordination practices to determine how much assistance consumers require to navigate your services and the options available to them. ☐ Provide education and create opportunities for to learn more about what services are available for consumers. ☐ Establish service and referral links and maintain a current list that can be shared or discussed with consumers. 7D. Do you respond to navigational queries patiently and effectively without assuming map reading skills or car ownership? ☐ Include a map of your facility, car parking options, directions to your service and public transport options with appointment letters. 7E. Do you support consumers to use their My Health Record? ☐ Increase awareness and offer assistance to consumers to use My Health Record. 7F. Do you ensure consumer information exchange occurs (with consumer consent) between services/organisations in line with service coordination practices? ☐ Review processes to ensure that staff only collect essential information from consumers and eliminate the need to collect this information more than once. ☐ Provide education in service coordination principles. Other notes or improvement ideas: