alternative to options for this client supported living residential care group options 2. Managing Demand/Changing the Model of Support Delivery of the Act and Social Services Model Prevention, Early Intervention, Progression 5% shift towards prevention/early intervention 2.1 Information, Common Access Point Outcomes as detailed This should be addressed As 1.2.2 above Advice and Assistance currently and in the co-produced through action point 1.2.2 Services to better Emergency Duty Team work above reflect the outcomes in Social Care. Western that people want Bay want to agree a common position about simplified or joined up health and social care access points 2.2 Having the Co-productive Services are 1. Report that internal As 1.1.1 above opportunity to be approaches within increasingly services has co-productive involved in the how commissioning and responsive to the arrangements in place to services are service delivery needs of people who support the planning, delivery Swansea Vale use them and review of services Development Group Some input into 2. Build co-production recruitment expectations into external contracts 2.3 Increase the Less complicated 1. Report that citizens have Co-production opportunity for citizens processes been involved in reviewing Group/People to be involved in More holistic existing processes and how currently accessing reviewing existing approaches they can be adapted to services, carers, staff processes to improve More timely responses improve how these November 2018 access and their Improved transition processes are experienced experience of services planning More direct by citizens (including being able access to services
alternative to residential care options for this client group supported living options 2. Managing Demand/Changing the Model of Support Delivery of the Act and Social Services Model Prevention, Early Intervention, Progression 5% shift towards prevention/early intervention 2.1 Information, Advice and Assistance Services to better reflect the outcomes that people want Common Access Point currently and Emergency Duty Team in Social Care. Western Bay want to agree a common position about simplified or joined up health and social care access points Outcomes as detailed in the co-produced work This should be addressed through action point 1.2.2 above As 1.2.2 above 2.2 Having the opportunity to be involved in the how services are Co-productive approaches within commissioning and service delivery Swansea Vale Development Group Some input into recruitment Services are increasingly responsive to the needs of people who use them 1. Report that internal services has co-productive arrangements in place to support the planning, delivery and review of services 2. Build co-production expectations into external contracts As 1.1.1 above 2.3 Increase the opportunity for citizens to be involved in reviewing existing processes to improve access and their experience of services (including being able Less complicated processes More holistic approaches More timely responses Improved transition planning More direct access to services 1. Report that citizens have been involved in reviewing existing processes and how they can be adapted to improve how these processes are experienced by citizens Co-production Group/People currently accessing services, carers, staff November 2018