23 Effective, efficient, quality and Ratio of employees (full Updated: 29.3 One HR employee Biennium: 30.75 customer-oriented support time equivalent) to human for 2012: 31 services both to internal clients resources staff 50 Organization’s 2013: 30.5 and to external stakeholders employees resources, IT, conference, language, procurement, travel, printing and publication, premises management) 24 Effective, efficient, quality and Processing time for 3rd 4-5 days 2-3 days < 2 days customer-oriented support party visas services both to internal clients and to external stakeholders (human resources, IT, conference, language, procurement, travel, printing and publication, premises management) 25 WIPO staff, delegates, visitors Up-to-date information Risk registry Risk registry The Information Security Risk and information and physical security risk registry has been revised twice a Registry was updated per assets are safe and secure created year each year of the biennium and was reviewed in detail in the context of the ISO 27001 certification of the PCT operations.
23 Effective, efficient, quality and customer-oriented support services both to internal clients and to external stakeholders resources, IT, conference, language, procurement, travel, printing and publication, premises management) Ratio of employees (full time equivalent) to human resources staff Updated: 29.3 One HR employee for 50 Organization’s employees Biennium: 30.75 2012: 31 2013: 30.5 24 Effective, efficient, quality and customer-oriented support services both to internal clients and to external stakeholders (human resources, IT, conference, language, procurement, travel, printing and publication, premises management) Processing time for 3rd party visas 4-5 days 2-3 days < 2 days 25 WIPO staff, delegates, visitors and information and physical assets are safe and secure Up-to-date information security risk registry Risk registry has been created Risk registry revised twice a year The Information Security Risk Registry was updated per each year of the biennium and was reviewed in detail in the context of the ISO 27001 certification of the PCT operations.