Deliver high quality services and improvement programmes, meeting customer service standards and Board performance targets. Ensure good performance is delivered within the framework defined in the Scottish Housing Regulator’s ARC and related industry best practice standards. Facilitate and ensure good communication, liaison, co-operation and support in respect of the Association’s Tenants and other customers, to ensure their welfare and interests are protected. Ensure the effective management of complaints and legal claims. Ensure effective communication in the Team in plain language, both internally and externally, to ensure people are informed, engaged and find it easy to access SBHA’s services. In all areas seek customer feedback to shape and develop services, ensuring an effective partnership with Scottish Borders Tenants Organisation. Maximise the use of ICT to improve efficiency, increase productivity and develop services, including document management. Promote SBHA’s customer service standards and ensure these are applied across the Association. Financial Responsibility Use stock valuation model (NPV) data to complete option appraisals recommending how to make best use of the assets, including asset disposal, refurbishment and/ or regeneration. Ensure that all work programmes are appropriately packaged and procured efficiently and effectively with either SBHA’s internal workforce or external contractors, to ensure top quartile performance for quality and cost. Prepare, monitor and control revenue and capital budgets and external contracts. Contribute to the production of accurate monthly management accounts and ensure robust budgetary control. Ensure that all tendering and contractual arrangements comply with the Association’s financial regulations, contract procedures and statutory requirements. Ensure for money when procuring services and materials, regularly benchmarking costs, and delivering agreed efficiency targets. Governance & Compliance Prepare and present regular reports for the Board of Management, and its Sub-Committees, keeping them appraised of Departmental performance against targets, new legislation and policy reviews, ensuring that the Board Members have sufficient information to enable them to discharge their responsibilities effectively. Be the SBHA Strategic Lead on Health & Safety compliance, ensuring the safety of customers through compliance with all health and safety legislation and other regulatory compliance requirements. Be responsible for ensuring that all necessary risk assessments are carried out and control measures put in place. Effectively assess and manage strategic and operational risks in line with SBHA’s risk management strategy. Work with regulators, internal and external auditors, and consultants to provide management information and data, feedback and written comments. Stakeholder Management
Deliver high quality services and improvement programmes, meeting customer service standards and Board performance targets. Ensure good performance is delivered within the framework defined in the Scottish Housing Regulator’s ARC and related industry best practice standards. Facilitate and ensure good communication, liaison, co-operation and support in respect of the Association’s Tenants and other customers, to ensure their welfare and interests are protected. Ensure the effective management of complaints and legal claims. Ensure effective communication in the Team in plain language, both internally and externally, to ensure people are informed, engaged and find it easy to access SBHA’s services. In all areas seek customer feedback to shape and develop services, ensuring an effective partnership with Scottish Borders Tenants Organisation. Maximise the use of ICT to improve efficiency, increase productivity and develop services, including document management. Promote SBHA’s customer service standards and ensure these are applied across the Association. Financial Responsibility Use stock valuation model (NPV) data to complete option appraisals recommending how to make best use of the assets, including asset disposal, refurbishment and/ or regeneration. Ensure that all work programmes are appropriately packaged and procured efficiently and effectively with either SBHA’s internal workforce or external contractors, to ensure top quartile performance for quality and cost. Prepare, monitor and control revenue and capital budgets and external contracts. Contribute to the production of accurate monthly management accounts and ensure robust budgetary control. Ensure that all tendering and contractual arrangements comply with the Association’s financial regulations, contract procedures and statutory requirements. Ensure for money when procuring services and materials, regularly benchmarking costs, and delivering agreed efficiency targets. Governance & Compliance Prepare and present regular reports for the Board of Management, and its Sub-Committees, keeping them appraised of Departmental performance against targets, new legislation and policy reviews, ensuring that the Board Members have sufficient information to enable them to discharge their responsibilities effectively. Be the SBHA Strategic Lead on Health & Safety compliance, ensuring the safety of customers through compliance with all health and safety legislation and other regulatory compliance requirements. Be responsible for ensuring that all necessary risk assessments are carried out and control measures put in place. Effectively assess and manage strategic and operational risks in line with SBHA’s risk management strategy. Work with regulators, internal and external auditors, and consultants to provide management information and data, feedback and written comments. Stakeholder Management