TJC LD.04.03.09 The same level of care should be delivered to patients regardless of whether services are provided directly by the hospital or through contractual agreement. Leaders provide oversight to make sure that care, treatment, and services provided directly are safe and effective. Likewise, leaders must also oversee contracted services to make sure that they are provided safely and effectively. 4Q2017 Results Contractor Program Administrator Summary of Performance Affiliated Laboratory Carolyn Dimek All indicators met standards Director of Nursing Casella Waste Systems Mark Faulkner All indicators met standards. Director of Facilities CES, Inc. Mark Faulkner All indicators met or exceeded Director of Facilities standards. Comprehensive Pharmacy Carolyn Dimek All indicators met or exceeded Services Director of Nursing standards. No services were provided during Harriman Associates Mark Faulkner this timeframe. Director of Facilities All indicators met standards. Liberty Healthcare Dr. Michelle Gardner Physicians and/or Clinical Director On Call All indicators met standards. Dr. Michelle Gardner Liberty Healthcare Psychiatric Clinical Director Nurse Practitioner MD-IT Transcription Michelle Welch All indicators met standards. Medical Records Administrator Northeast Cardiology Dr. Michelle Gardner All indicators met standards. Associates (NECA) Clinical Director Mark Faulkner Norris, Inc. All indicators met standards. Director of Facilities Mark Faulkner Otis Elevator All indicators met standards. Director of Facilities Penobscot Community Health Dr. Michelle Gardner Indicator met standards. Care (PCHC) Clinical Director Project Staffing Carol Davis All indicators exceeded standards. Business Manager Mark Faulkner Securitas All indicators met or exceeded Director of Facilities standards. Mark Faulkner UniFirst Two indicators did not meet Director of Facilities standards: (1) Pickup and delivery
TJC LD.04.03.09 The same level of care should be delivered to patients regardless of whether services are provided directly by the hospital or through contractual agreement. Leaders provide oversight to make sure that care, treatment, and services provided directly are safe and effective. Likewise, leaders must also oversee contracted services to make sure that they are provided safely and effectively. 4Q2017 Results Contractor Program Administrator Summary of Performance Affiliated Laboratory Carolyn Dimek Director of Nursing All indicators met standards Casella Waste Systems Mark Faulkner Director of Facilities All indicators met standards. CES, Inc. Mark Faulkner Director of Facilities All indicators met or exceeded standards. Comprehensive Pharmacy Services Carolyn Dimek Director of Nursing All indicators met or exceeded standards. Harriman Associates Mark Faulkner Director of Facilities No services were provided during this timeframe. Liberty Healthcare Physicians and/or On Call Dr. Michelle Gardner Clinical Director All indicators met standards. Liberty Healthcare Psychiatric Nurse Practitioner Dr. Michelle Gardner Clinical Director All indicators met standards. MD-IT Transcription Michelle Welch Medical Records Administrator All indicators met standards. Northeast Cardiology Associates (NECA) Dr. Michelle Gardner Clinical Director All indicators met standards. Norris, Inc. Mark Faulkner Director of Facilities All indicators met standards. Otis Elevator Mark Faulkner Director of Facilities All indicators met standards. Penobscot Community Health Care (PCHC) Dr. Michelle Gardner Clinical Director Indicator met standards. Project Staffing Carol Davis Business Manager All indicators exceeded standards. Securitas Mark Faulkner Director of Facilities All indicators met or exceeded standards. UniFirst Mark Faulkner Director of Facilities Two indicators did not meet standards: (1) Pickup and delivery