Slide Slide No Trainer Notes Class Activity Discussion – What do each of these types of non-verbal communication communicate? See below for examples. Your stance and posture may be interpreted as: Shoulders back positive attitude – Shoulders slumped forward negative attitude. – The speed with which you move may be interpreted as: Slow walk don’t care – Fast walk flat out and stressed. – Your facial expression may be interpreted as: Grumpy face don’t want to be at work; don’t like the person they are talking to – Smiling face happy with life; happy to work with customers. – How you hold your arms may be interpreted as: Arms crossed defensive – Arms at your side open to discussion. – Hand and finger gestures may be interpreted as: Waving a hand saying goodbye – Curling a finger - beckoning The thumbs up all is okay or some other more abusive message! – How you attend to your personal hygiene may be interpreted as: Bad body don’t care attitude; disrespect for others – Hair tied back neatly person with pride; respect for others. – Eye contact may be interpreted as: Direct eye contact telling the truth, intimidating, sexual – No eye contact not listening, disinterested or lying. – No Trainer Notes Class Activity Charades – Get the audience to play charades. Get them to communicate just using gestures.
Slide Slide No Trainer Notes Class Activity – Discussion What do each of these types of non-verbal communication communicate? See below for examples. Your stance and posture may be interpreted as: Shoulders back – positive attitude Shoulders slumped forward – negative attitude. The speed with which you move may be interpreted as: Slow walk – don’t care Fast walk – flat out and stressed. Your facial expression may be interpreted as: Grumpy face – don’t want to be at work; don’t like the person they are talking to Smiling face – happy with life; happy to work with customers. How you hold your arms may be interpreted as: Arms crossed – defensive Arms at your side – open to discussion. Hand and finger gestures may be interpreted as: Waving a hand – saying goodbye Curling a finger - beckoning The thumbs up – all is okay or some other more abusive message! How you attend to your personal hygiene may be interpreted as: Bad body – don’t care attitude; disrespect for others Hair tied back neatly – person with pride; respect for others. Eye contact may be interpreted as: Direct eye contact – telling the truth, intimidating, sexual No eye contact – not listening, disinterested or lying. No Trainer Notes Class Activity – Charades Get the audience to play charades. Get them to communicate just using gestures.