Ideally the SMS and the poster will provide a telephone number people can call if they have any questions The closure of these points can be advertised on the above Radyo Kwa Wouj show. Phase 2 Community involvement (APRIL ONWARDS AND THROUGHOUT) – Aim 1 Communities have a means of and know how they can feed into the process of – finding and establishing alternative water solutions. Aim 2 Communities have a means of raising complaints and asking questions about the – process. Posters will be produced highlighting different options open to each individual camp The SMS system can be used to send information to each camp/community advertising how – they can get involved or asking them to vote on different options A Red Cross complaints and questions line will be advertised in camps, where people can call and raise their concerns. Information gathered through this line will be shared with WATSAN An interactive voice recognition (IVR) free-call line can be used to upload recorded information specific to each camp/community and this can be advertised in the camp. The IVR can also be used to run detailed surveys, where participants press buttons to indicate their answers, so tackling any literacy and size constraints of the SMS Sound trucks can be used to spread messages around camps and could operate in tandem with community mobilisation teams for example, a sound truck could play recorded information – and then community teams could hold a Q&A on what people have heard. Phase 3 Project handover & communicating new water processes – Aim 1 Communities know the date IFRC water trucking will stop in their camp and how – they can access water after this point. Aim 2 Communities have a means of asking questions and raising any concerns about the – new process. Posters giving details of the new process and the date water trucking will stop Information can be distributed by SMS IVR can be used to provide recorded information on new processes Red Cross complaints and questions line can take residents calls Sound trucks can visit each camp to explain new water processes Phase 4 Monitoring and evaluating of new process – Aim 1 To gather feedback on the new water process and make sure any outstanding – issues can be raised and communicated to IFRC Red Cross complaints and questions line can continue to take calls IVR and/or SMS could be used for survey purposed to gauge people’s satisfaction with the new processes
Ideally the SMS and the poster will provide a telephone number people can call if they have any questions The closure of these points can be advertised on the above Radyo Kwa Wouj show. Phase 2 – Community involvement (APRIL ONWARDS AND THROUGHOUT) Aim 1 – Communities have a means of and know how they can feed into the process of finding and establishing alternative water solutions. Aim 2 – Communities have a means of raising complaints and asking questions about the process. Posters will be produced highlighting different options open to each individual camp The SMS system can be used to send information to each camp/community – advertising how they can get involved or asking them to vote on different options A Red Cross complaints and questions line will be advertised in camps, where people can call and raise their concerns. Information gathered through this line will be shared with WATSAN An interactive voice recognition (IVR) free-call line can be used to upload recorded information specific to each camp/community and this can be advertised in the camp. The IVR can also be used to run detailed surveys, where participants press buttons to indicate their answers, so tackling any literacy and size constraints of the SMS Sound trucks can be used to spread messages around camps and could operate in tandem with community mobilisation teams – for example, a sound truck could play recorded information and then community teams could hold a Q&A on what people have heard. Phase 3 – Project handover & communicating new water processes Aim 1 – Communities know the date IFRC water trucking will stop in their camp and how they can access water after this point. Aim 2 – Communities have a means of asking questions and raising any concerns about the new process. Posters giving details of the new process and the date water trucking will stop Information can be distributed by SMS IVR can be used to provide recorded information on new processes Red Cross complaints and questions line can take residents calls Sound trucks can visit each camp to explain new water processes Phase 4 – Monitoring and evaluating of new process Aim 1 – To gather feedback on the new water process and make sure any outstanding issues can be raised and communicated to IFRC Red Cross complaints and questions line can continue to take calls IVR and/or SMS could be used for survey purposed to gauge people’s satisfaction with the new processes