4B. Do you collaborate with ☐ Review how your organisation utilises members of consumer consumer perspectives and input. groups when designing, implementing and ☐ Develop consumer evaluating new programs or participation policies and projects? procedures. 4C. Do you collaborate with ☐ Enlist a group of consumers to help members of consumer you develop new consumer information groups when designing, or update existing resources. implementing and evaluating new consumer ☐ Use a health literacy consumer health information or other feedback form to check if your current materials? information resources are meeting consumer needs. Other notes or improvement ideas: Attribute 5: Meets the needs of consumers with a range of health literacy skills while avoiding making assumptions about individual health literacy levels. Suggested activities to improve in this area include: Always Sometimes 5A. Do you provide accessible ☐ Use health literacy principles to update information to every service user or develop new consumer information. that can be understood by people of all levels of health literacy? 5B. Is your physical environment ☐ Conduct a health literacy welcoming and easy to environment audit. navigate? 5C. Do you provide assistance ☐ Train staff to always offer assistance to all to people who need help to consumers. find their way around? 5D. Do you design your physical ☐ Conduct an audit of all work spaces, spaces to support effective including waiting rooms, treatment rooms, communication? e.g. privacy and open plan office spaces, and assess for confidential conversations how appropriate these areas are for confidential conversations to occur.
4B. Do you collaborate with members of consumer groups when designing, implementing and evaluating new programs or projects? ☐ Review how your organisation utilises consumer perspectives and input. ☐ Develop consumer participation policies and procedures. 4C. Do you collaborate with members of consumer groups when designing, implementing and evaluating new consumer health information or other materials? ☐ Enlist a group of consumers to help you develop new consumer information or update existing resources. ☐ Use a health literacy consumer feedback form to check if your current information resources are meeting consumer needs. Other notes or improvement ideas: Attribute 5: Meets the needs of consumers with a range of health literacy skills while avoiding making assumptions about individual health literacy levels. Sometimes Always Suggested activities to improve in this area include: 5A. Do you provide accessible information to every service user that can be understood by people of all levels of health literacy? ☐ Use health literacy principles to update or develop new consumer information. 5B. Is your physical environment welcoming and easy to navigate? ☐ Conduct a health literacy environment audit. 5C. Do you provide assistance to people who need help to find their way around? ☐ Train staff to always offer assistance to all consumers. 5D. Do you design your physical spaces to support effective communication? e.g. privacy for confidential conversations ☐ Conduct an audit of all work spaces, including waiting rooms, treatment rooms, and open plan office spaces, and assess how appropriate these areas are for confidential conversations to occur.