Table 4: Indicators of effectiveness snapshot # Description 2013/14 2013/14 Reference Target Result Number of non-compliance 1.1 events identified as a result of a 8 4 p. 141 claim on the General Account Proportion of conciliations completed within 8 weeks of the 1.2 97.0% 96.8% p. 143 date the application for conciliation was accepted Average number of days to 1.3 126 190 p. 145 resolve a dispute Table 5: Indicators of efficiency snapshot # Description 2013/14 2013/14 Reference Target Result Average cost per employer $271 $198 p. 149 1.1 compliance activity Average cost per approved and $3,284 $3,047 p. 151 1.2 monitored service provider Average cost per client contact $105 $120 p. 154 1.3 to provide information and advice Average cost to complete a $2,895 $2,268 p. 157 2.1 conciliation Average cost to complete an $11,658 $11,153 p. 159 2.2 arbitration
Table 4: Indicators of effectiveness snapshot # Description 2013/14 Target 2013/14 Result Reference 1.1 Number of non-compliance events identified as a result of a claim on the General Account 8 4 p. 141 1.2 Proportion of conciliations completed within 8 weeks of the date the application for conciliation was accepted 97.0% 96.8% p. 143 1.3 Average number of days to resolve a dispute 126 190 p. 145 Table 5: Indicators of efficiency snapshot # Description 2013/14 Target 2013/14 Result Reference 1.1 Average cost per employer compliance activity $271 $198 p. 149 1.2 Average cost per approved and monitored service provider $3,284 $3,047 p. 151 1.3 Average cost per client contact to provide information and advice $105 $120 p. 154 2.1 Average cost to complete a conciliation $2,895 $2,268 p. 157 2.2 Average cost to complete an arbitration $11,658 $11,153 p. 159