systems where efficiency and cost effectiveness are key objectives. Process, cost, return to work Criteria Sub-criteria Audit approach Reporting & Does the organisation Consult with the monitoring generate timely and organisation and document accurate reporting on an understanding of how absences reporting is generated. Is the reporting protected Enquire, if relevant, how from manipulation absence management is Is the reporting included in performance disseminated to the right management. levels within the Conduct walkthroughs to organisation validate our understanding Does the organisation use of this. the reported information Review performance effectively to determine if against any KPI’s further remedial action is Obtain, if available, any required benchmarking available Does the organisation set from market (state owned KPI’s for absence enterprises) or from each management organisation and review. Does the organisation benchmark its results against other like organisations Is absence management included in staff PD’s or individual performance KPI’s? Policy Does the organisation have Consult with the development policies that are practical organisation and document and and clear on the roles and an understanding of how management responsibilities for absence policies are developed and management managed. Does the organisation Consult with the regularly review the policies organisation and document and update as necessary processes applied at the Does the organisation time of recruitment to outline clear responsibility identify any prior for policy development absenteeism concerns. Does the organisation have Read policies from each sound policies for audit client and compare promulgation of polices and for consistency. Create a
systems where efficiency and cost effectiveness are key objectives. Process, cost, return to work Criteria Sub-criteria Audit approach Reporting & monitoring Does the organisation generate timely and accurate reporting on absences Is the reporting protected from manipulation Is the reporting disseminated to the right levels within the organisation Does the organisation use the reported information effectively to determine if further remedial action is required Does the organisation set KPI’s for absence management Does the organisation benchmark its results against other like organisations Is absence management included in staff PD’s or individual performance KPI’s? Consult with the organisation and document an understanding of how reporting is generated. Enquire, if relevant, how absence management is included in performance management. Conduct walkthroughs to validate our understanding of this. Review performance against any KPI’s Obtain, if available, any benchmarking available from market (state owned enterprises) or from each organisation and review. Policy development and management Does the organisation have policies that are practical and clear on the roles and responsibilities for absence management Does the organisation regularly review the policies and update as necessary Does the organisation outline clear responsibility for policy development Does the organisation have sound policies for promulgation of polices and Consult with the organisation and document an understanding of how policies are developed and managed. Consult with the organisation and document processes applied at the time of recruitment to identify any prior absenteeism concerns. Read policies from each audit client and compare for consistency. Create a