members and will make people feel more between two or three people in the valued. A team meeting is a good time to office. discuss these issues. Perhaps you could More formalised verbal raise the issue at your next team meeting communication in small to to open a discussion on how effective the medium-sized groups, for team is at communicating and if any example, at a team meeting improvement could be made in the Formalised verbal communication processes or types of communication between one or more people, for used. example, at a committee meeting or a formal presentation. Be able to communicate information and knowledge using appropriate Verbal communication over the techniques and methods telephone makes the language used all the more important as there is no When communicating, remember to: Use the language to fit the use of body language. occasion Use the right medium email, Verbal communication is a two-way – letter, verbal feedback, etc. process. Information is sent from one Get the attention of the people you person to another, who interprets the are communicating with information and continues the conversation by responding. The Get your message across as you want it to be received reduce the communication is then in a perpetual – potential for misinterpretation or loop until one or both parties agrees to end the discussion. confusion Maintain eye contact and observe Verbal communication is not just body language for verbal concerned with actually speaking and communication listening there are other more subtle – Allow people to respond factors to consider, such as: Listen to what is being said to you Eye contact positive eye – Be prepared to discuss issues. contact is a good thing, but staring can be threatening to some people Communicate to target audiences Negative body language using the appropriate techniques and – methods negative body language traits include a blank stare, crossed Verbal communication is happening all of arms, avoiding eye contact, the time in every business. It can take looking at your watch and several different forms and examples can leaning back in your chair include: Positive body language good One-to-one verbal communication – eye contact, smiling and taking in person interest, nodding One-to-one verbal communication encouragement where through a device, for example, relevant, open arms/stance telephone or video conferencing and leaning forward Informal verbal communication Physical gestures can between small groups of people. – include using arms to explain For example, a conversation
members and will make people feel more valued. A team meeting is a good time to discuss these issues. Perhaps you could raise the issue at your next team meeting to open a discussion on how effective the team is at communicating and if any improvement could be made in the processes or types of communication used. Be able to communicate information and knowledge using appropriate techniques and methods When communicating, remember to: Use the language to fit the occasion Use the right medium – email, letter, verbal feedback, etc. Get the attention of the people you are communicating with Get your message across as you want it to be received – reduce the potential for misinterpretation or confusion Maintain eye contact and observe body language for verbal communication Allow people to respond Listen to what is being said to you Be prepared to discuss issues. Communicate to target audiences using the appropriate techniques and methods Verbal communication is happening all of the time in every business. It can take several different forms and examples can include: One-to-one verbal communication in person One-to-one verbal communication through a device, for example, telephone or video conferencing Informal verbal communication between small groups of people. For example, a conversation between two or three people in the office. More formalised verbal communication in small to medium-sized groups, for example, at a team meeting Formalised verbal communication between one or more people, for example, at a committee meeting or a formal presentation. Verbal communication over the telephone makes the language used all the more important as there is no use of body language. Verbal communication is a two-way process. Information is sent from one person to another, who interprets the information and continues the conversation by responding. The communication is then in a perpetual loop until one or both parties agrees to end the discussion. Verbal communication is not just concerned with actually speaking and listening – there are other more subtle factors to consider, such as: Eye contact – positive eye contact is a good thing, but staring can be threatening to some people Negative body language – negative body language traits include a blank stare, crossed arms, avoiding eye contact, looking at your watch and leaning back in your chair Positive body language – good eye contact, smiling and taking interest, nodding encouragement where relevant, open arms/stance and leaning forward Physical gestures – can include using arms to explain