support caregivers and registered nurses to adapt a best friend approach to residents with dementia. Regular Friends “Best Approach to Dementia Care” (putting yourself in their shoes) training is carried out for all staff. This is based on the service’s vision, values and philosophy. A monthly evaluation of incident reports including that challenge’ identifies good use ‘behaviours of de-escalation techniques. Education around behavioural and psychological symptoms of dementia training was provided in April 2016. Non-violent crisis intervention training and intercultural awareness training is ongoing at Admatha. education sessions include input from external specialists and clinical policies and procedures are updated to reflect good practice. Professional development training for clinical managers is provided with a group wide forum held (last conducted in March 2016). Registered nursing staff are supported to complete post graduate qualifications. The clinical manager is currently completing post graduate study. The effectiveness of the education programme is evidenced by low care staff turnover (some staff have been in their roles for over 10 years); retention of registered nurses; and positive feedback from family surveys that show high satisfaction with the clinical care provided. A specific, clinical manager led project, relating to inappropriate prescribing of medications for residents with cognitive change, has resulted in a review of antipsychotic medication prescribing and improvements and outcomes for residents. Staff interviewed advised that they receive valuable support and education around the management of challenging behaviours and were conversant with the friends’ approach to resident cares. ‘best Criterion 3.5.7 CI All infections are reported and data is In early 2015, analysis of infection control data identified an collated and analysed for trends. When increasing incidence of UTIs in the Admatha Lodge Results of surveillance, trends are identified the service uses this (psychogeriatric unit). All residents were identified to be conclusions, and specific information to develop plans to reduce faecally incontinent and the most common pathogen was recommendations to assist infection rates. identified as E coli. A practicing microbiologist provided in achieving infection external training for all staff in March 2015 and the clinical reduction and prevention manager in conjunction with the current policy, reviewed outcomes are acted upon,
support caregivers and registered nurses to adapt a best friend approach to residents with dementia. Regular “Best Friends Approach to Dementia Care” (putting yourself in their shoes) training is carried out for all staff. This is based on the service’s vision, values and philosophy. A monthly evaluation of incident reports including ‘behaviours that challenge’ identifies good use of de-escalation techniques. Education around behavioural and psychological symptoms of dementia training was provided in April 2016. Non-violent crisis intervention training and intercultural awareness training is ongoing at Admatha. education sessions include input from external specialists and clinical policies and procedures are updated to reflect good practice. Professional development training for clinical managers is provided with a group wide forum held (last conducted in March 2016). Registered nursing staff are supported to complete post graduate qualifications. The clinical manager is currently completing post graduate study. The effectiveness of the education programme is evidenced by low care staff turnover (some staff have been in their roles for over 10 years); retention of registered nurses; and positive feedback from family surveys that show high satisfaction with the clinical care provided. A specific, clinical manager led project, relating to inappropriate prescribing of medications for residents with cognitive change, has resulted in a review of antipsychotic medication prescribing and improvements and outcomes for residents. Staff interviewed advised that they receive valuable support and education around the management of challenging behaviours and were conversant with the ‘best friends’ approach to resident cares. Criterion 3.5.7 Results of surveillance, conclusions, and specific recommendations to assist in achieving infection reduction and prevention outcomes are acted upon, CI All infections are reported and data is collated and analysed for trends. When trends are identified the service uses this information to develop plans to reduce infection rates. In early 2015, analysis of infection control data identified an increasing incidence of UTIs in the Admatha Lodge (psychogeriatric unit). All residents were identified to be faecally incontinent and the most common pathogen was identified as E coli. A practicing microbiologist provided external training for all staff in March 2015 and the clinical manager in conjunction with the current policy, reviewed