vision needs refining,…... A suggestion for Torbay that supports outcomes ‘The for young people and parents could be; Protect Support Empower’ – – ‘Language; It is currently inconsistent and inappropriate for service users.’ is a horrible word, please chose another’ ‘Hub name needs careful consideration; the term Hub has a bad reputation from ‘The MASH.’ of the terminology may not resonate with parents i.e. positive ‘Some attachment’ ‘Please can we include the words; holistic, family, health, social care, environment and impact’ wellbeing is missing from the outcomes’ ‘Parental Themes When identifying themes from all of the consultations (online, stakeholder events, focus groups etc.), there were some common themes between service users, service staff and stakeholders. But, as would be expected, there were also different benefits and concerns highlighted between the groups. Individual concerns and benefits must not be lost. Common Themes: Family Hubs Many of the respondents had both positive and negative views on the concept of Family Hubs. Whilst developing the model the views from the feedback will be critical to ensuring that the model is right. There was a concern from all three groups that if the buildings were not located locally in communities or were too obviously an building then they would not be used and families ‘organisational’ would not engage. No one turning up. People will just look at it as another public service and not go’ ‘Hubs need to be in the right place to ensure families will access them - this could differ in different communities’ building should not be a council/social building or a children’s centre; it ‘the to be a community building’ right building and location will be key decisions.’ ‘The ‘Yeah I there should be one in every town, but I think it should also be in somewhere that’s well known.’
‘The vision needs refining,…... A suggestion for Torbay that supports outcomes for young people and parents could be; Protect – Support – Empower’ ‘Language; It is currently inconsistent and inappropriate for service users.’ ‘Hub is a horrible word, please chose another’ ‘The name needs careful consideration; the term Hub has a bad reputation from MASH.’ ‘Some of the terminology may not resonate with parents i.e. positive attachment’ ‘Please can we include the words; holistic, family, health, social care, environment and impact’ ‘Parental wellbeing is missing from the outcomes’ Themes When identifying themes from all of the consultations (online, stakeholder events, focus groups etc.), there were some common themes between service users, service staff and stakeholders. But, as would be expected, there were also different benefits and concerns highlighted between the groups. Individual concerns and benefits must not be lost. Common Themes: Family Hubs Many of the respondents had both positive and negative views on the concept of Family Hubs. Whilst developing the model the views from the feedback will be critical to ensuring that the model is right. There was a concern from all three groups that if the buildings were not located locally in communities or were too obviously an ‘organisational’ building then they would not be used and families would not engage. No one turning up. People will just look at it as another public service and not go’ ‘Hubs need to be in the right place to ensure families will access them - this could differ in different communities’ ‘the building should not be a council/social building or a children’s centre; it to be a community building’ ‘The right building and location will be key decisions.’ ‘Yeah I there should be one in every town, but I think it should also be in somewhere that’s well known.’