Improve feedback processes To set a World Café-style event Mhairi Yates 11/05/2017 30/11/2017 Clinicians can give between 1o and 2o care between primary and secondary care. advice and feedback on referrals Create the process for regular to/within a particular sharing of information between service. primary and secondary care To organise and deliver an event including recruitment of primary and secondary care clinicians. Potential for testing at members meeting in November identified. Improve feedback processes To collect data and set up the Mhairi/ Girish 11/05/2017 30/11/2017 between 1o and 2o care delivery of targeted feedback at Neighbourhood level Develop feedback processes to be used in the quality assurance of referrals. Set up data collection at neighbourhood level rather than individual level to promote data for improvement rather than judgement. Improve feedback processes To test E-check-in in secondary care Vicky Nixon 31/08/2017 ? Need to confirm when between 1o and 2o care to eliminate non-value added steps in E-check-in is due to be the current process. rolled out in SRFT. Recruit cohort of patients for initial testing to ensure they are able to check themselves in digitally. Set up strategy for measurement incorporating patient feedback.
Improve feedback processes between 1o and 2o care To set a World Café-style event between primary and secondary care. Create the process for regular sharing of information between primary and secondary care To organise and deliver an event including recruitment of primary and secondary care clinicians. Potential for testing at members meeting in November identified. Mhairi Yates 11/05/2017 30/11/2017 Clinicians can give advice and feedback on referrals to/within a particular service. Improve feedback processes between 1o and 2o care To collect data and set up the delivery of targeted feedback at Neighbourhood level Develop feedback processes to be used in the quality assurance of referrals. Set up data collection at neighbourhood level rather than individual level to promote data for improvement rather than judgement. Mhairi/ Girish 11/05/2017 30/11/2017 Improve feedback processes between 1o and 2o care To test E-check-in in secondary care to eliminate non-value added steps in the current process. Recruit cohort of patients for initial testing to ensure they are able to check themselves in digitally. Set up strategy for measurement incorporating patient feedback. Vicky Nixon 31/08/2017 ? Need to confirm when E-check-in is due to be rolled out in SRFT.