are available at the CBEC web-site or could be got by calling the jurisdictional Chief Commissioner/ Commissioner office. CITIZEN GRIEVANCES 2.4 – Revision No.2 Revision Date 04.03.2013 Page 2 of 2 If citizens have complaints and field officers don’t respond to their grievances, citizen could approach jurisdictional Indirect Tax Ombudsman in terms of Indirect Tax Ombudsman guidelines 2011. Seven Ombudsman offices are located as below. Details of office of the Ombudsman are available on website . S.No. Location Territorial Jurisdiction 1. NCT, Himachal Pradesh, Punjab, Haryana, Chandigarh, Jammu & Kashmir, 2. Mumbai Maharashtra and Goa 3. Chennai Tamil Nadu, Puducherry, Andhra Pradesh 4. Kolkata West Bangal, Bihar, Orissa, North Eastern States, Jharkhand, Andaman & Nicobar Islands. 5. Bangaluru Karnataka, Kerala, Lakshadweep 6. Ahmedabad Gujrat, Rajasthan, Daman & Diu, Dadra & Nagar Haveli. 7. Lucknow Uttar Pradesh, Uttrakhand, Madhy Pradesh, Chattisgarh. The grievance Redress path: SQM 2.5 CITIZEN INFORMATION & FEEDBACK – Revision No.1 Revision Date 27.07.2010 Page 1 of 1 To meet the varied information of citizen, different channels are made available to the citizen. This includes all or a few of the following channels both at unit level and apex level. The channels are a telephone helpline, an e-mail helpline, regular meetings with trade, seminars as well as field level in-person interaction. An information guide on department work and structure is provided in SQM 4.1 and 4.2 for citizen guidance. The above channels also provide a forum for citizens to send their feedback and suggestions. Any citizen with a grievance shall use CPGRAMS system () to submit the grievance. The grievance could also be sent by post or in person to designated public grievance officer (PGO). The information channels shall not be used as grievance redress forum.
are available at the CBEC web-site or could be got by calling the jurisdictional Chief Commissioner/ Commissioner office. – 2.4 CITIZEN GRIEVANCES Revision No.2 Revision Date 04.03.2013 Page 2 of 2 If citizens have complaints and field officers don’t respond to their grievances, citizen could approach jurisdictional Indirect Tax Ombudsman in terms of Indirect Tax Ombudsman guidelines 2011. Seven Ombudsman offices are located as below. Details of office of the Ombudsman are available on website . S.No. Location Territorial Jurisdiction 1. NCT, Himachal Pradesh, Punjab, Haryana, Chandigarh, Jammu & Kashmir, 2. Mumbai Maharashtra and Goa 3. Chennai Tamil Nadu, Puducherry, Andhra Pradesh 4. Kolkata West Bangal, Bihar, Orissa, North Eastern States, Jharkhand, Andaman & Nicobar Islands. 5. Bangaluru Karnataka, Kerala, Lakshadweep 6. Ahmedabad Gujrat, Rajasthan, Daman & Diu, Dadra & Nagar Haveli. 7. Lucknow Uttar Pradesh, Uttrakhand, Madhy Pradesh, Chattisgarh. The grievance Redress path: SQM – 2.5 CITIZEN INFORMATION & FEEDBACK Revision No.1 Revision Date 27.07.2010 Page 1 of 1 To meet the varied information of citizen, different channels are made available to the citizen. This includes all or a few of the following channels both at unit level and apex level. The channels are a telephone helpline, an e-mail helpline, regular meetings with trade, seminars as well as field level in-person interaction. An information guide on department work and structure is provided in SQM 4.1 and 4.2 for citizen guidance. The above channels also provide a forum for citizens to send their feedback and suggestions. Any citizen with a grievance shall use CPGRAMS system () to submit the grievance. The grievance could also be sent by post or in person to designated public grievance officer (PGO). The information channels shall not be used as grievance redress forum.