incentive programs. - Balances interests of a variety of clients, and readily readjusts priorities to Customer Service respond effectively to pressing and changing demands for information, advice and assistance. Anticipates and the needs of clients; achieves quality end products; and commits to continuous improvement of services. Awareness Basic Intermediate Advanced Expert Responds to Works with Ascertains Assesses growing Supports routine customer customers to customer customer needs employee and questions in a provide quality information and and expectations stakeholder within a specific service includes the to continuously driven ideas to deadline feedback to improve product improve services improve products development and to high-level and services service delivery agency officials and implements organizational changes that lead to quality end products Demonstrates an Listens well to Addresses Establishes and Promotes ability to meet customers and customer service maintains innovative the needs of recognizes problems by effective customer service internal and situations involving there relationships with initiative which external where they coworkers to help customers and significantly customers need additional identify solutions gains their trust improves quality assistance and respect and enhances customer satisfaction Maintains Writes Leads a work Oversees Develops and accurate contact customer group consisting customer implements information on focused of stakeholders satisfaction agency website guidelines and and neutral surveys, analyzes customer and updates the user manuals parties to develop results, and service initiative site to reflect solutions to makes necessary to raise employee changes to customer service improvements skill levels, and services barriers. to improve Maintains current customer service information functions needs to agency information website
incentive programs. Customer Service - Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance. Anticipates and the needs of clients; achieves quality end products; and commits to continuous improvement of services. Awareness Basic Intermediate Advanced Expert Responds to routine customer questions in a within a specific deadline Works with customers to provide quality service Ascertains customer information and includes the feedback to improve products and services Assesses growing customer needs and expectations to continuously improve product development and service delivery Supports employee and stakeholder driven ideas to improve services to high-level agency officials and implements organizational changes that lead to quality end products Demonstrates an ability to meet the needs of internal and external customers Listens well to customers and recognizes situations where they need additional assistance Addresses customer service problems by involving there coworkers to help identify solutions Establishes and maintains effective relationships with customers and gains their trust and respect Promotes innovative customer service initiative which significantly improves quality and enhances customer satisfaction Maintains accurate contact information on agency website and updates the site to reflect changes to services Writes customer focused guidelines and user manuals Leads a work group consisting of stakeholders and neutral parties to develop solutions to customer service barriers. Maintains current information needs to agency information website Oversees customer satisfaction surveys, analyzes results, and makes necessary improvements Develops and implements customer service initiative to raise employee skill levels, and to improve customer service functions