Shows rates and performance statistics by local agency or clinic for J70 Caseload Management No-Show Report missed appointments. Displays the potential eligibles for the State agency and by local J71 Caseload Management Potential Eligibles Data agency. Operations J72 Clinic/Patient Flow Report Provides a summary of factors studied in clinic or patient flow analysis. Management Operations Complaints About List of participants for which complaints are filed and nature of J73 Management Participants Report complaint. Provides a log of type of calls received and their disposition. Customer Operations Service reports generated by an ARU can provide the number of calls Customer Service Calls J74 Management handled by type (i.e., by provider, Participant, and vendor), average and Outcomes Report time to handle call, reason for call, number of automated versus operator assisted calls, and time to answer calls. Operations Lists matches of demographic information (i.e. name, address, sex, Dual Enrollment/Dual J75 Management start/end dates of certification) that could potentially show dual Participation Report enrollment or dual participation. Operations Inventory Status Report- Provides the status of non-serialized items in storage and shipped to J76 Management Item Stock local agencies. YES NO FUNCTIONAL AREA REPORT NAME DESCRIPTION Operations Inventory Status Provides status of serialized items in storage and shipped to local J77 Management Serialized Item Stock agencies. Local Agency Food Operations Provides data on the food instrument serial numbers assigned to each Instrument Inventory J78 Management local agency. It would also identify the status of each food instrument Status as unissued, redeemed, or void. Provides data on the card serial numbers assigned to each local Operations Local Agency Card J79 agency. It Management Inventory Status would also identify the status of each card as unissued or void. Operations Local Agency/Clinic Provides an analysis of ratio of local agency/clinic participant to staff J80 Management Participant To type and square foot of space to enable State and local agencies to
J70 Caseload Management No-Show Report Shows rates and performance statistics by local agency or clinic for missed appointments. J71 Caseload Management Potential Eligibles Data Displays the potential eligibles for the State agency and by local agency. J72 Operations Management Clinic/Patient Flow Report Provides a summary of factors studied in clinic or patient flow analysis. J73 Operations Management Complaints About Participants Report List of participants for which complaints are filed and nature of complaint. J74 Operations Management Customer Service Calls and Outcomes Report Provides a log of type of calls received and their disposition. Customer Service reports generated by an ARU can provide the number of calls handled by type (i.e., by provider, Participant, and vendor), average time to handle call, reason for call, number of automated versus operator assisted calls, and time to answer calls. J75 Operations Management Dual Enrollment/Dual Participation Report Lists matches of demographic information (i.e. name, address, sex, start/end dates of certification) that could potentially show dual enrollment or dual participation. J76 Operations Management Inventory Status Item Stock Provides the status of non-serialized items in storage and shipped to local agencies. YES NO FUNCTIONAL AREA REPORT NAME DESCRIPTION J77 Operations Management Inventory Status Report- Serialized Item Stock Provides status of serialized items in storage and shipped to local agencies. J78 Operations Management Local Agency Food Instrument Inventory Status Provides data on the food instrument serial numbers assigned to each local agency. It would also identify the status of each food instrument as unissued, redeemed, or void. J79 Operations Management Local Agency Card Inventory Status Provides data on the card serial numbers assigned to each local agency. It would also identify the status of each card as unissued or void. J80 Operations Management Local Agency/Clinic Participant To Provides an analysis of ratio of local agency/clinic participant to staff type and square foot of space to enable State and local agencies to