The Act establishes the Western Australian Carers Charter, which provides clear guidance on how carers are to be treated and their involvement in the planning and delivery of services. Implementing the Carers Charter numbers and trends – The on page 72 compares the responses to all six carers’ survey questions to the previous reporting period. Following is a snapshot of a selection of figures. Snapshot No significant change carers who reported they were treated with respect by – 2 per cent decrease carers who reported they were included in service delivery – 1 per cent increase carers who reported they were included in assessments – 1 per cent increase carers who reported the Commission was sensitive to their needs – Percentage of carers agreeing with questions related to the Carers Charter In 2013–2014: Treated with respect by staff 94 per cent – Inclusion in service delivery 88 per cent – Inclusion in assessments 92 per cent – Inclusion in planning or review 91 per cent – Sensitivity to carer’s views 89 per cent – Sensitivity to needs 86 per cent – In 2012–2013: Treated with respect by staff 94 per cent – Inclusion in service delivery 90 per cent – Inclusion in assessments 91 per cent – Inclusion in planning or review 92 per cent – Sensitivity to carer’s views 90 per cent – Sensitivity to carer’s needs 85 per cent –
The Act establishes the Western Australian Carers Charter, which provides clear guidance on how carers are to be treated and their involvement in the planning and delivery of services. Implementing the Carers Charter – numbers and trends The on page 72 compares the responses to all six carers’ survey questions to the previous reporting period. Following is a snapshot of a selection of figures. Snapshot No significant change – carers who reported they were treated with respect by 2 per cent decrease – carers who reported they were included in service delivery 1 per cent increase – carers who reported they were included in assessments 1 per cent increase – carers who reported the Commission was sensitive to their needs Percentage of carers agreeing with questions related to the Carers Charter In 2013–2014: Treated with respect by staff – 94 per cent Inclusion in service delivery – 88 per cent Inclusion in assessments – 92 per cent Inclusion in planning or review – 91 per cent Sensitivity to carer’s views – 89 per cent Sensitivity to needs – 86 per cent In 2012–2013: Treated with respect by staff – 94 per cent Inclusion in service delivery – 90 per cent Inclusion in assessments – 91 per cent Inclusion in planning or review – 92 per cent Sensitivity to carer’s views – 90 per cent Sensitivity to carer’s needs – 85 per cent