The basis for providing excellent levels of customer service in housekeeping In to ensure the comfort and wellbeing of guests, housekeeping must develop a good relationship with guests. This can be achieved by: Good personal presentation as determined by house requirements that apply to – uniforms and personal hygiene Greeting guests by name when known Providing excellent service at all times Not giving the guests the impression that serving needs is a chore/imposition Not rushing service delivery as and when it is required Enquiring anything else I can do for you?” “Is Finishing service delivery with appositive statement: been a pleasure” “It’s Providing information to guests (about the property, the local area, tourist attractions, transport, local customs, currency etc) and not just providing service in terms of – specific housekeeping duties Assisting guests in public areas (such as the corridors of their floors or in lifts) or when they see them struggling with their luggage. The assistance may simply involve offering to call a porter to assist Smiling Handling complaints in a professional manner Providing a safe and secure environment for the guests while they are staying in the establishment Respecting the guest’s need for confidentiality and privacy
The basis for providing excellent levels of customer service in housekeeping In to ensure the comfort and wellbeing of guests, housekeeping must develop a good relationship with guests. This can be achieved by: Good personal presentation – as determined by house requirements that apply to uniforms and personal hygiene Greeting guests by name when known Providing excellent service at all times Not giving the guests the impression that serving needs is a chore/imposition Not rushing service delivery as and when it is required Enquiring “Is anything else I can do for you?” Finishing service delivery with appositive statement: “It’s been a pleasure” Providing information to guests (about the property, the local area, tourist attractions, transport, local customs, currency etc) – and not just providing service in terms of specific housekeeping duties Assisting guests in public areas (such as the corridors of their floors or in lifts) or when they see them struggling with their luggage. The assistance may simply involve offering to call a porter to assist Smiling Handling complaints in a professional manner Providing a safe and secure environment for the guests while they are staying in the establishment Respecting the guest’s need for confidentiality and privacy