device(s) during maintenance of helpdesk support) period (for the cases where Between 2 days and 4 3% of the value of device physical verification / on site days will be deducted visit/ replacement of device, if required) Between 4 days and 7 5% of the value of device days will be deducted Beyond 7 days Additional 0.5% of the value of device will be deducted for each day of delay in resolution 04 Submission of training plan and Delay within 2 weeks No deductions or actions to adherence to delivery schedule for each be taken Delay between 2 to 4 1% of value of delayed weeks training delivery will be deducted. After 4 weeks, 2% of the value of delayed training delivery will be deducted per week for every subsequent week till the 12th week. Delay more than 12 The specific training weeks delivery may be dropped out from the list along with deduction of corresponding amount. If this delay occurs for more than 50% of scheduled training, then the training contract may be terminated. 05 Evaluation rating of the training Average 80% or above No deductions or actions to delivery and effectiveness rating by the trainees be taken Less than 80% rating Plan and deliver a (average) by the refresher/repeat training for trainees the specific locations/batches till 80% average rating is achieved. 06 Test evaluation score of the > 70% score by 90% of No deductions or actions to trainees post attendance of the trainees be taken training 60%-70% score by 90% 3% of the value of training of the trainees delivery will be deducted < 60% score by 90% of 5% of the value of training the trainees delivery will be deducted
device(s) during maintenance period (for the cases where physical verification / on site visit/ replacement of device, if required) of helpdesk support) Between 2 days and 4 days 3% of the value of device will be deducted Between 4 days and 7 days 5% of the value of device will be deducted Beyond 7 days Additional 0.5% of the value of device will be deducted for each day of delay in resolution 04 Submission of training plan and adherence to delivery schedule Delay within 2 weeks for each No deductions or actions to be taken Delay between 2 to 4 weeks 1% of value of delayed training delivery will be deducted. After 4 weeks, 2% of the value of delayed training delivery will be deducted per week for every subsequent week till the 12th week. Delay more than 12 weeks The specific training delivery may be dropped out from the list along with deduction of corresponding amount. If this delay occurs for more than 50% of scheduled training, then the training contract may be terminated. 05 Evaluation rating of the training delivery and effectiveness Average 80% or above rating by the trainees No deductions or actions to be taken Less than 80% rating (average) by the trainees Plan and deliver a refresher/repeat training for the specific locations/batches till 80% average rating is achieved. 06 Test evaluation score of the trainees post attendance of training > 70% score by 90% of the trainees No deductions or actions to be taken 60%-70% score by 90% of the trainees 3% of the value of training delivery will be deducted < 60% score by 90% of the trainees 5% of the value of training delivery will be deducted