Service Delivery Program and Project Policy Regulatory Functions Professional/Technical Management Functions Roles at this level may: Roles at this level may: Roles at this level may: Roles at this level may: Roles at this level may: Investigate and manage routine Retrieve information on projects Prepare policy Check task adherence with the Perform preliminary research cases via resolution of customer and programs for staff at higher documentation for review by relevant legislation through including database searches and issues with assistance from higher classification levels higher classification levels legislative research data retrieval classification levels Perform preliminary research for replies to straightforward Undertake assigned tasks Undertake straightforward design Under substantial supervision, input into reports queries about policy or procedure under supervision and experimental tasks or provide assessments and activities Liaise with contractors, monitor Provide assistance to investigators interventions performance and escalate when required Undertake straightforward tests, Provide initial customer issues where necessary measurements, investigations or Provide advice and education to assessment for referral to more trials; analyse data and prepare Maintain and use information stakeholders within constraints of senior employees associated reports databases including data entry and policy Resolve customer enquiries, data retrieval tasks to support Analyse basic data and prepare provide information and options, program and project objectives associated reports and/or customers to the the accuracy of information Maintain records, catalogues and appropriate government or and work systems for capturing technical community service information Check payments, purchases and Provide a first point of contact for expenditure Develop and maintain relevant customers via telephone, email, knowledge in relation to fax or face to face procedures and equipment Obtain cooperation or assistance Apply professional/technical in the administration of knowledge activities Undertake straightforward Draft replies to straightforward installation, testing, operation or queries maintenance tasks or activities on Coordinate, record and monitor equipment, systems or buildings correspondence flow Undertake straightforward Provide administrative support planning in relation to technical including responsibility for work accounts, travel and diary Perform immediate level trade management and some routine based activities secretariat duties intermediate level computer Assist in the provision of or numerical control techniques buildings management services
Service Delivery Program and Project Management Policy Regulatory Functions Professional/Technical Functions Roles at this level may: Investigate and manage routine cases via resolution of customer issues with assistance from higher classification levels Under substantial supervision, provide assessments and interventions Provide initial customer assessment for referral to more senior employees Resolve customer enquiries, provide information and options, and/or customers to the appropriate government or community service Provide a first point of contact for customers via telephone, email, fax or face to face Obtain cooperation or assistance in the administration of activities Draft replies to straightforward queries Coordinate, record and monitor correspondence flow Provide administrative support including responsibility for accounts, travel and diary management and some routine secretariat duties Assist in the provision of buildings management services Roles at this level may: Retrieve information on projects and programs for staff at higher classification levels Perform preliminary research for input into reports Liaise with contractors, monitor performance and escalate issues where necessary Maintain and use information databases including data entry and data retrieval tasks to support program and project objectives the accuracy of information and work Check payments, purchases and expenditure Roles at this level may: Prepare policy documentation for review by higher classification levels replies to straightforward queries about policy or procedure Roles at this level may: Check task adherence with the relevant legislation through legislative research Undertake assigned tasks under supervision Provide assistance to investigators when required Provide advice and education to stakeholders within constraints of policy Roles at this level may: Perform preliminary research including database searches and data retrieval Undertake straightforward design and experimental tasks or activities Undertake straightforward tests, measurements, investigations or trials; analyse data and prepare associated reports Analyse basic data and prepare associated reports Maintain records, catalogues and systems for capturing technical information Develop and maintain relevant knowledge in relation to procedures and equipment Apply professional/technical knowledge Undertake straightforward installation, testing, operation or maintenance tasks or activities on equipment, systems or buildings Undertake straightforward planning in relation to technical work Perform immediate level trade based activities intermediate level computer or numerical control techniques