2. 2. There is adequate customer, vendor and marketplace insight. 2.1a There is no formal process I recommend that the Senior 3 This information has been added Lucinda Searle, Completed to develop and maintain Education Technology Advisor into the strategic plans. Senior information regarding the implement a formal process to Education changing needs of schools maintain intelligence related to Technology the changing needs of schools Advisor, eLIM and capabilities in the school marketplace in order to remain competitive. SWAP Ref: 26777 2.1b Comprehensive school I recommend that the Senior 3 We will add individual visit notes Lucinda Searle, 30 December 2014 feedback on eLIM services is not Education Technology Advisor to the School Records Centre. Senior obtained and reviewed on a implement a process to obtain Education regular basis and analyse comprehensive Technology school feedback on eLIM Advisor, eLIM Services. SWAP Ref: 26789 3. 3. ICT projects are designed and managed to meet business needs. 3.1a No cost benefit analysis was I recommend that the Senior 3 We will develop this with Lucinda Searle, 27 February 2015 developed for the Office 365 Education Technology Advisor assistance from SSE to develop Senior project require that a formal cost benefit this. Education analysis be developed for all Technology projects. In addition cost and Advisor, eLIM benefits should be monitored throughout the project life cycle. SWAP Ref: 26776
2. 2. There is adequate customer, vendor and marketplace insight. 2.1a There is no formal process to develop and maintain information regarding the changing needs of schools I recommend that the Senior Education Technology Advisor implement a formal process to maintain intelligence related to the changing needs of schools and capabilities in the school marketplace in order to remain competitive. 3 This information has been added into the strategic plans. Lucinda Searle, Senior Education Technology Advisor, eLIM Completed SWAP Ref: 26777 2.1b Comprehensive school feedback on eLIM services is not obtained and reviewed on a regular basis I recommend that the Senior Education Technology Advisor implement a process to obtain and analyse comprehensive school feedback on eLIM Services. 3 We will add individual visit notes to the School Records Centre. Lucinda Searle, Senior Education Technology Advisor, eLIM 30 December 2014 SWAP Ref: 26789 3. 3. ICT projects are designed and managed to meet business needs. 3.1a No cost benefit analysis was developed for the Office 365 project I recommend that the Senior Education Technology Advisor require that a formal cost benefit analysis be developed for all projects. In addition cost and benefits should be monitored throughout the project life cycle. 3 We will develop this with assistance from SSE to develop this. Lucinda Searle, Senior Education Technology Advisor, eLIM 27 February 2015 SWAP Ref: 26776