Ensured information was made available in alternative enable them to formats upon request. access information Reviewed our website to ensure it was accessible as readily as other Other actions implemented (please describe): people are able to access it Not applicable 4. People with Improved staff awareness of disability and access issues and disability receive the improve skills to provide a good service to people with same level and disability. quality of service was provided with training to assist with customer from staff as other service. people receive. Accessibility information is regularly reviewed and readily available to staff. Other actions implemented (please describe): Not applicable 5. People with Accept complaints in a variety of formats such as by disability have the telephone, email, written or in person. same opportunities as Have grievance mechanism processes available to meet the other people to make needs of people with disability. complaints. Ensured that complaints policy and procedure are accessible for people with disability. Other actions implemented (please describe): Not applicable 6. People with Making sure the consultation process is held in an accessible disability have the same opportunities as Ensure information is available in alternative formats (if other people to required) including AUSLAN interpreters. participate in any Other actions implemented (please describe): public consultation. Not applicable 7. People with Providing job related information in alternative formats upon disability have the request. same opportunities as Holding the interview in an accessible other people to obtain Continue to improve the attraction, recruitment and retention and maintain of employees with disability. with a employment Other actions implemented (please describe): public authority. Not applicable.
enable them to access information as readily as other people are able to access it Ensured information was made available in alternative formats upon request. Reviewed our website to ensure it was accessible Other actions implemented (please describe): Not applicable 4. People with disability receive the same level and quality of service from staff as other people receive. Improved staff awareness of disability and access issues and improve skills to provide a good service to people with disability. was provided with training to assist with customer service. Accessibility information is regularly reviewed and readily available to staff. Other actions implemented (please describe): Not applicable 5. People with disability have the same opportunities as other people to make complaints. Accept complaints in a variety of formats such as by telephone, email, written or in person. Have grievance mechanism processes available to meet the needs of people with disability. Ensured that complaints policy and procedure are accessible for people with disability. Other actions implemented (please describe): Not applicable 6. People with disability have the same opportunities as other people to participate in any public consultation. Making sure the consultation process is held in an accessible Ensure information is available in alternative formats (if required) including AUSLAN interpreters. Other actions implemented (please describe): Not applicable 7. People with disability have the same opportunities as other people to obtain and maintain employment with a public authority. Providing job related information in alternative formats upon request. Holding the interview in an accessible Continue to improve the attraction, recruitment and retention of employees with disability. Other actions implemented (please describe): Not applicable.