workplace culture of: collaborative relationships open communication, sharing of information and ideas everyone is responsible for quality and continuous improvement job ownership clear understanding of the benefits of quality management saving of time and resources job satisfaction through engagement and job ownership and quality outcomes business success customer through customer satisfaction quality system documentation work instructions product specifications Australian quality certification systems Standard Operating Procedures (SOPs) Standard Technical Procedures (STPs) Continuous Plan, Do, Check and Act cycle of process review and improvement may improvement include: optimising organisational performance learning from mistakes fixing root causes of problems culture of every level of the enterprise being responsible for continuous improvement elimination of the need to fix errors or faults at the end of a Concept of it right ‘Get process or service through prevention measures such as: the first time’ may include: inbuilt quality processes throughout all stages of a process Key Performance Indicators (KPIs) throughout all stages of a process undertaking, finishing and following up on work tasks Zero Defects concept elimination of waste of time and resources in having to: fault find repair, recall and/or restore products repair and/or restore customer relations and reputation Communication general oral, verbal and non-verbal communication skills strategies may include:
workplace culture of: collaborative relationships open communication, sharing of information and ideas everyone is responsible for quality and continuous improvement job ownership clear understanding of the benefits of quality management saving of time and resources job satisfaction through engagement and job ownership and quality outcomes business success customer through customer satisfaction quality system documentation work instructions product specifications Australian quality certification systems Standard Operating Procedures (SOPs) Standard Technical Procedures (STPs) Continuous improvement may include: Plan, Do, Check and Act cycle of process review and improvement optimising organisational performance learning from mistakes fixing root causes of problems culture of every level of the enterprise being responsible for continuous improvement Concept of ‘Get it right the first time’ may include: elimination of the need to fix errors or faults at the end of a process or service through prevention measures such as: inbuilt quality processes throughout all stages of a process Key Performance Indicators (KPIs) throughout all stages of a process undertaking, finishing and following up on work tasks Zero Defects concept elimination of waste of time and resources in having to: fault find repair, recall and/or restore products repair and/or restore customer relations and reputation Communication strategies may include: general oral, verbal and non-verbal communication skills