Complaints to other bodies There were two privacy-related complaints made to the Office of the Australian Information Commissioner during the reporting period. The Office declined both complaints, determining they were not an interference with privacy. were no complaints made to the Australian Human Rights Commission during the reporting period. Reports by the Auditor-General or Parliamentary Committees The Tribunal’s operations were not the subject of any report by the Auditor-General or any Parliamentary Committee during the reporting period. SERVICE CHARTER The Service Charter sets out the Tribunal’s service standards and information relating to making complaints about the Tribunal, including the standards for responding to complaints. Information on the extent of the Tribunal’s compliance with the service standards (where information is available) is in Table 3.13. Table 3.13 Service standards Commitment Result for 2013–14 We will treat you with respect and courtesy We will be polite, respectful and Tribunal members and staff strive to be polite, respectful and courteous and use language that is courteous and use language that is clear and understandable so clear and understandable. that Tribunal users can understand the processes. Of the complaints finalised in 2013–14, no complaints were upheld in relation to issues of this kind. We will make ourselves accessible Country residents can contact us on The Tribunal’s national telephone number was available our national telephone number for the throughout the year. cost of a local call. People who are deaf or have a The Tribunal uses the National Relay Service to provide users with hearing or speech impairment can a range of contact options including TTY and internet, SMS and contact the Tribunal. video relay. Wheelchair access and hearing All Tribunal premises are wheelchair-accessible and have portable induction will be available at each induction loops available. office. Hearings will be held in capital cities The Tribunal conducted 83 hearings, two conferences, two and in country centres. mediations and one interlocutory hearing in locations outside capital cities.
Complaints to other bodies There were two privacy-related complaints made to the Office of the Australian Information Commissioner during the reporting period. The Office declined both complaints, determining they were not an interference with privacy. were no complaints made to the Australian Human Rights Commission during the reporting period. Reports by the Auditor-General or Parliamentary Committees The Tribunal’s operations were not the subject of any report by the Auditor-General or any Parliamentary Committee during the reporting period. SERVICE CHARTER The Service Charter sets out the Tribunal’s service standards and information relating to making complaints about the Tribunal, including the standards for responding to complaints. Information on the extent of the Tribunal’s compliance with the service standards (where information is available) is in Table 3.13. Table 3.13 Service standards Commitment Result for 2013–14 We will treat you with respect and courtesy We will be polite, respectful and courteous and use language that is clear and understandable. Tribunal members and staff strive to be polite, respectful and courteous and use language that is clear and understandable so that Tribunal users can understand the processes. Of the complaints finalised in 2013–14, no complaints were upheld in relation to issues of this kind. We will make ourselves accessible Country residents can contact us on our national telephone number for the cost of a local call. The Tribunal’s national telephone number was available throughout the year. People who are deaf or have a hearing or speech impairment can contact the Tribunal. The Tribunal uses the National Relay Service to provide users with a range of contact options including TTY and internet, SMS and video relay. Wheelchair access and hearing induction will be available at each office. All Tribunal premises are wheelchair-accessible and have portable induction loops available. Hearings will be held in capital cities and in country centres. The Tribunal conducted 83 hearings, two conferences, two mediations and one interlocutory hearing in locations outside capital cities.