budget Estimate Estimate Estimate Funding ratio (i.e. the 71% 75% 79% 84% 88% percentage of total assets to premium-related liabilities ) Commonwealth average 2.12% 2.04% 1.98% 1.93% 1.87% premium rate Claims continuance rate (i.e. 58% 57% 56% 55% 54% the percentage of claims with 4 of incapacity that continued to 13 weeks or more of incapacity) Current return to work rate 90% 90% 90% 90% 90% (i.e the percentage of injured workers from premium payers with 10 or more days off work, who had submitted a claim 7–9 months prior to the survey, and who are working in a paid job at the time of the survey) Injured worker satisfaction 81% N/A N/A N/A N/A with recovery and support service Injured worker satisfaction N/A 85% 87% 90% 90% with services as part of the Comcare index Table 2.2.E Component 1.4 Premium claims (continued) – Key performance indicators 2014–15 2015–16 2016–17 2017–18 2018–19 Budget Forward Revised Forward Forward Estimate budget Estimate Estimate Timeliness of claims 85% 100% 100% 100% 100% determination (i.e. percentage of new claims determined within 20 calendar days for injury claims and 60 days for
budget Estimate Estimate Estimate Funding ratio (i.e. the percentage of total assets to premium-related liabilities ) 71% 75% 79% 84% 88% Commonwealth average premium rate 2.12% 2.04% 1.98% 1.93% 1.87% Claims continuance rate (i.e. the percentage of claims with 4 of incapacity that continued to 13 weeks or more of incapacity) 58% 57% 56% 55% 54% Current return to work rate (i.e the percentage of injured workers from premium payers with 10 or more days off work, who had submitted a claim 7–9 months prior to the survey, and who are working in a paid job at the time of the survey) 90% 90% 90% 90% 90% Injured worker satisfaction with recovery and support service 81% N/A N/A N/A N/A Injured worker satisfaction with services as part of the Comcare index N/A 85% 87% 90% 90% Table 2.2.E Component 1.4 – Premium claims (continued) Key performance indicators 2014–15 Revised budget 2015–16 Budget 2016–17 Forward Estimate 2017–18 Forward Estimate 2018–19 Forward Estimate Timeliness of claims determination (i.e. percentage of new claims determined within 20 calendar days for injury claims and 60 days for 85% 100% 100% 100% 100%