Danny Miles Customer Service Representative Personal Statement Customer Service Skills Ability to communicate effectively with An experienced customer service professional who has a genuine customers. interest in working with and helping customers. She is a team player, Quickly understand callers’ point of who is able to work to timely demands and effectively manage view. multiple workloads. Experience of working in a busy, inbound call center environment. Must be available to work occasional Work experience nights and holidays. Positive language & telephone CUSTOMER SERVICE REPRESENTATIVE techniques. Retail Shop Feb 2015 Present – Awareness of the laws governing the Responsible for handling a wide range of incoming calls and face to said business. Maintain and updating customer face meetings with customers. Handle customer inquiries, databases. complaints, billing questions and payment extension/service requests. Major Competencies Duties: Responding to all requests for information quickly. Excellent grip over verbal and written Recording and analyzing data from customer complaints to communication identify recurring problems and limit repeat complaints. Experience of leading Ability to do the repetitive task in an Assisting customers in making a decision about a product or optimized manner service to buy. Extensive knowledge of Microsoft Office Processing orders, forms, applications and requests for (Excel, Word, Access) information. Quick learner of advance Promoting the company’s products and services to technologies customers. Writing reports analyzing the customer service that the Knowledge of company provides. Issuing refunds or compensation to customers. Customer service applications Giving feedback to managers on the efficiency of the Customer Satisfaction customer service processes and system. Administrative procedures Receiving and processing cash payments. Managing Customer Data Telephone Etiquette CUSTOMER SERVICES Advisor ABC Company May 2013 Feb 2015 Personal Skills – Listening skills Provided customers with technical support using maintenance Able to solve difficult situations procedures created with company products. Highly organized Motivated team player Academic Qualifications Negotiating skills Diploma in Business Administration Personal details PA University of Philadelphia, 2009 - 2013 3750, West Street GPA Earned: 3.7 Philadelphia, PA High School of Management 2007 - 2009 Mobile: (123) 456 7890 mymail@resume2018.net www.resume2018.net
Danny Miles Customer Service Representative Personal Statement An experienced customer service professional who has a genuine interest in working with and helping customers. She is a team player, who is able to work to timely demands and effectively manage multiple workloads. Customer Service Skills Ability to communicate effectively with customers. Quickly understand callers’ point of view. Experience of working in a busy, inbound call center environment. Must be available to work occasional nights and holidays. Positive language & telephone techniques. Awareness of the laws governing the said business. Maintain and updating customer databases. Work experience CUSTOMER SERVICE REPRESENTATIVE Retail Shop Feb 2015 – Present Responsible for handling a wide range of incoming calls and face to face meetings with customers. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Duties: Responding to all requests for information quickly. Recording and analyzing data from customer complaints to identify recurring problems and limit repeat complaints. Assisting customers in making a decision about a product or service to buy. Processing orders, forms, applications and requests for information. Promoting the company’s products and services to customers. Writing reports analyzing the customer service that the company provides. Issuing refunds or compensation to customers. Giving feedback to managers on the efficiency of the customer service processes and system. Receiving and processing cash payments. CUSTOMER SERVICES Advisor ABC Company May 2013 – Feb 2015 Provided customers with technical support using maintenance procedures created with company products. Academic Qualifications Diploma in Business Administration University of Philadelphia, PA 2009 - 2013 GPA Earned: 3.7 High School of Management 2007 - 2009 Major Competencies Excellent grip over verbal and written communication Experience of leading Ability to do the repetitive task in an optimized manner Extensive knowledge of Microsoft Office (Excel, Word, Access) Quick learner of advance technologies Knowledge of Customer service applications Customer Satisfaction Administrative procedures Managing Customer Data Telephone Etiquette Personal Skills Listening skills Able to solve difficult situations Highly organized Motivated team player Negotiating skills Personal details 3750, West Street Philadelphia, PA Mobile: (123) 456 7890 mymail@resume2018.net www.resume2018.net