SECTION 2: COMPETENCY STANDARDS This section gives the details of the contents of the basic, common, and core units of competency required for MEDICAL CODING AND CLAIMS PROCESSING NC III. BASIC COMPETENCIES UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION UNIT CODE : 500311109 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to lead in the dissemination and discussion of ideas, information and issues in the workplace. PERFORMANCE CRITERIA REQUIRED REQUIRED SKILLS ELEMENT Italicized terms are elaborated in KNOWLEDGE the Appropriate Organizing Communicate Organization communication method information information requirements for is selected Understanding and about written and Multiple operations conveying intended workplace electronic involving several topics meaning processes communication areas are communicated Participating in methods accordingly variety of workplace Effective verbal Questions are used to gain discussions communication information Complying with methods Correct sources of organization information are identified Methods of requirements for the Information is selected and Communication use of written and organized correctly electronic Types of Question Verbal and written communication Communication reporting is undertaken methods Tools when required Reporting Questioning Communication skills are occupational Techniques maintained in all situations hazards during safety meeting Response to workplace Leading as a Lead Communicating management issues are sought workplace effectively function Response to workplace discussions Consulting the crew Barriers of issues are provided on the prepared communication immediately menu for the month Effective verbal Constructive contributions communication are made to workplace methods discussions on such issues Method/techniques as production, quality and of discussion safety How to lead Goals/objectives and discussion action plan are undertaken How to solicit in the workplace are response communicated Goal setting and action planning
SECTION 2: COMPETENCY STANDARDS This section gives the details of the contents of the basic, common, and core units of competency required for MEDICAL CODING AND CLAIMS PROCESSING NC III. BASIC COMPETENCIES UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION UNIT CODE : 500311109 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to lead in the dissemination and discussion of ideas, information and issues in the workplace. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the REQUIRED KNOWLEDGE REQUIRED SKILLS Communicate information about workplace processes Appropriate communication method is selected Multiple operations involving several topics areas are communicated accordingly Questions are used to gain information Correct sources of information are identified Information is selected and organized correctly Verbal and written reporting is undertaken when required Communication skills are maintained in all situations Organization requirements for written and electronic communication methods Effective verbal communication methods Methods of Communication Types of Question Communication Tools Questioning Techniques Organizing information Understanding and conveying intended meaning Participating in variety of workplace discussions Complying with organization requirements for the use of written and electronic communication methods Reporting occupational hazards during safety meeting Lead workplace discussions Response to workplace issues are sought Response to workplace issues are provided immediately Constructive contributions are made to workplace discussions on such issues as production, quality and safety Goals/objectives and action plan are undertaken in the workplace are communicated Leading as a management function Barriers of communication Effective verbal communication methods Method/techniques of discussion How to lead discussion How to solicit response Goal setting and action planning Communicating effectively Consulting the crew on the prepared menu for the month