a response from the 2010/11 Develop and deliver action plans baseline with Health Boards and other partners Establish multi-disciplinary forum to monitor progress and implement lessons learned Deliver action plan within each region / locality to increase referral rate to existing pathways / direct admission services 95% of patient handover within 15 Increase 8, 10 Analyse current performance and % increase in P19 Sept Director of minutes and handover to clear within impact on services handover 2012 Service 15 minutes Develop plans in partnership with Delivery Health Boards on a sub-Regional level Implement plans Reduce patient conveyance to Decrease 6, 7, 8,10 Improve hear and treat / see and % reduction in P18 March Director of hospital to below 58% treat rates. conveyance to 2012 Service hospital Implement a range of alternative Delivery ** Based on all verified incidents with care pathways a response from the 2010/11 Support staff to develop new skills / baseline work to scope of practice Develop partnerships / alternative services in primary community care with LHBs PLANNED PATIENT CARE SERVICES OUTCOME OBJECTIVE 2012/2013 KPI TARGET EXEC LEAD KEY ACTIONS MEASURE (where EXPECTED CHANGE STANDARDS REF DATE applicable) FOR HEALTH LINK Achieve high levels of patient Increase P25 Sept Director of 5 Develop a routine patient satisfaction % of written / satisfaction 2012 Service survey verbal complaints Delivery closed within
a response from the 2010/11 baseline Develop and deliver action plans with Health Boards and other partners Establish multi-disciplinary forum to monitor progress and implement lessons learned Deliver action plan within each region / locality to increase referral rate to existing pathways / direct admission services 95% of patient handover within 15 minutes and handover to clear within 15 minutes P19 Sept 2012 Director of Service Delivery Analyse current performance and impact on services Develop plans in partnership with Health Boards on a sub-Regional level Implement plans % increase in handover Increase 8, 10 Reduce patient conveyance to hospital to below 58% ** Based on all verified incidents with a response from the 2010/11 baseline P18 March 2012 Director of Service Delivery Improve hear and treat / see and treat rates. Implement a range of alternative care pathways Support staff to develop new skills / work to scope of practice Develop partnerships / alternative services in primary community care with LHBs % reduction in conveyance to hospital Decrease 6, 7, 8,10 PLANNED PATIENT CARE SERVICES OUTCOME OBJECTIVE 2012/2013 KPI REF TARGET DATE EXEC LEAD KEY ACTIONS MEASURE (where applicable) EXPECTED CHANGE STANDARDS FOR HEALTH LINK Achieve high levels of patient satisfaction P25 Sept 2012 Director of Service Delivery Develop a routine patient satisfaction survey % of written / verbal complaints closed within Increase 5