DSS The Terms and Conditions Include key requirements Comprehensive address: regarding: Grant Agreement Definitions and Duration the service provider’s Terms and – What the [service provider] documented complaints Conditions must do process and About the Grant the external complaints Assets service, via the department Material and Information and assistance with Disclosure of Information complaint investigation. Working with Vulnerable requirements relevant to Persons Scheme processes include: Dealing with Risk Terminating the Agreement Access to premises and Other Legal Matters records, including the service provider's to: complaints register. Disclosure of confidential information. Providing a written notice. Schedule The Schedule addresses: Item B.1 - Comply with the – Comprehensive [relevant] Programme Programme information Grant Agreement Guidelines Activity Information (e.g. comply with listed guides/policies) and Payment Budget Reports Home Care The Home Care Standards apply Expected outcome 3.3: Standards to services under the CHSP. Complaints and Service User Feedback - Complaints and (refer to Schedule There are three Standards: service user feedback are dealt 4 of the Quality of Effective Management; with fairly, promptly, Care Principles Appropriate Access and Service confidentially and without 2014) Delivery; and Service User Rights retribution. and Responsibilities. Also refer to Expected There are 18 expected outcomes: outcomes 1.3;1.5, 3.1, 3.2 eight management outcomes; five service delivery outcomes; and five service user rights outcomes. NATSIFACP The standards within the Expected outcome 2.2 Quality NATSIFACP Quality Framework Management Systems – Framework apply to services under the Services have an accessible, NATSIFACP. culturally safe/retribution free
DSS Comprehensive Grant Agreement – Terms and Conditions The Terms and Conditions address: Definitions and Duration What the [service provider] must do About the Grant Assets Material and Information Disclosure of Information Working with Vulnerable Persons Dealing with Risk Terminating the Agreement Other Legal Matters to: Include key requirements regarding: the service provider’s documented complaints process and the external complaints service, via the department and assistance with complaint investigation. requirements relevant to Scheme processes include: Access to premises and records, including the service provider's complaints register. Disclosure of confidential information. Providing a written notice. Schedule – Comprehensive Grant Agreement The Schedule addresses: Programme information Activity Information (e.g. comply with listed guides/policies) and Payment Budget Reports Item B.1 - Comply with the [relevant] Programme Guidelines Home Care Standards (refer to Schedule 4 of the Quality of Care Principles 2014) The Home Care Standards apply to services under the CHSP. There are three Standards: Effective Management; Appropriate Access and Service Delivery; and Service User Rights and Responsibilities. There are 18 expected outcomes: eight management outcomes; five service delivery outcomes; and five service user rights outcomes. Expected outcome 3.3: Complaints and Service User Feedback - Complaints and service user feedback are dealt with fairly, promptly, confidentially and without retribution. Also refer to Expected outcomes 1.3;1.5, 3.1, 3.2 NATSIFACP Quality Framework The standards within the NATSIFACP Quality Framework apply to services under the NATSIFACP. Expected outcome 2.2 Management Systems – Services have an accessible, culturally safe/retribution free