SP.007 Liaise with people with Customer service Year 1- 3 Community Community Current intellectual disabilities complaints Engagement Partnerships operational and/or relevant external identified resources (Year organisations to help the 1) Solutions and/or identification and resources prioritisation of key developed and customer service implemented enquiries/complaints identified for development into resources to alleviate these issues e.g. Easy English documents and forms. SP.008 Develop a procedure at Procedure developed Year 2 Community Community To be included customer service centres and implemented Engagement Partnerships in Year 2 funding for the timely cycle engagement of Auslan interpreters for customers who are deaf. (e.g. Service NSW
SP.007 Liaise with people with intellectual disabilities and/or relevant external organisations to help the identification and prioritisation of key customer service enquiries/complaints identified for development into resources to alleviate these issues e.g. Easy English documents and forms. Customer service complaints identified Solutions and/or resources developed and implemented Year 1- 3 Community Engagement Community Partnerships Current operational resources (Year 1) SP.008 Develop a procedure at customer service centres for the timely engagement of Auslan interpreters for customers who are deaf. (e.g. Service NSW Procedure developed and implemented Year 2 Community Engagement Community Partnerships To be included in Year 2 funding cycle