Context Setting Things a PPG could do Working with the Practice A Quick Guide to the new Responsibilities of the patient Contents and understanding of NHS including a Guide to (from Avondale GP Practice) the NHS Constitution Primary Care Friendly guide to Clinical Understand and promote the Health checks Commissioning Patient Advice and Liaison Service - PALS 21 Century Health and Social Information on Prescription – Content and understanding of Care and Integrated Care. supporting patients who have the NHS Complaints Process and A Call to Action inc 24/7 been newly diagnosed by Independent Advocacy service Services. helping them to access disease available specific information Basket of Services – what Promote 111 through Purpose of Shared decision does the CCG pay practices to distribution of information and making with your clinician deliver for patients over and showing of a film in the waiting above the core contract room PIE chart of spending and Help patients to understand the Promoting Copying letters to how NHS finances work different costs of health patients so that they see what is services according to where being written between clinicians they go by having the Play Your and other professionals Cards Right game available in the waiting room How does commissioning Help patients understand the Discuss the practice test results actually work and how does it Choose and Book service and timescales differ for providing primary how they can choose where care they go for treatment and when they make the appointment What happens if patients Understand what the Care Discuss where need treatment that the CCG Quality Commission is coming phlebotomy/blood tests are does not commission to the practice to discuss with taken the PPG and how they will be assessing the practice Summary Care Record/ Understand the new Personal Budgets are coming in Electronic Patient Records/ revalidation process that GPs for patients who have a long systems are going through and how the term condition – how can the PPG can support the process PPG work with the practice on this Understand the 111 Promoting the PPG Check with the practice that the service With press articles. right patients are signed up for Advertise on practice tv screen. Right Care/Special Patient Ask GP to approach known Notes. Understand the criteria to people and ask if interested to qualify attend. What is meant by federation Promote NHS Choices and Identify what specialist roles eg
Context Setting Things a PPG could do Working with the Practice A Quick Guide to the new NHS including a Guide to Primary Care Responsibilities of the patient (from Avondale GP Practice) Contents and understanding of the NHS Constitution Friendly guide to Clinical Commissioning Understand and promote the Patient Advice and Liaison Service - PALS Health checks 21 Century Health and Social Care and Integrated Care. A Call to Action inc 24/7 Services. Information on Prescription – supporting patients who have been newly diagnosed by helping them to access disease specific information Content and understanding of the NHS Complaints Process and Independent Advocacy service available Basket of Services – what does the CCG pay practices to deliver for patients over and above the core contract Promote 111 through distribution of information and showing of a film in the waiting room Purpose of Shared decision making with your clinician PIE chart of spending and how NHS finances work Help patients to understand the different costs of health services according to where they go by having the Play Your Cards Right game available in the waiting room Promoting Copying letters to patients so that they see what is being written between clinicians and other professionals How does commissioning actually work and how does it differ for providing primary care Help patients understand the Choose and Book service and how they can choose where they go for treatment and when they make the appointment Discuss the practice test results timescales What happens if patients need treatment that the CCG does not commission Understand what the Care Quality Commission is coming to the practice to discuss with the PPG and how they will be assessing the practice Discuss where phlebotomy/blood tests are taken Summary Care Record/ Electronic Patient Records/ systems Understand the new revalidation process that GPs are going through and how the PPG can support the process Personal Budgets are coming in for patients who have a long term condition – how can the PPG work with the practice on this Understand the 111 service Promoting the PPG With press articles. Advertise on practice tv screen. Ask GP to approach known people and ask if interested to attend. Check with the practice that the right patients are signed up for Right Care/Special Patient Notes. Understand the criteria to qualify What is meant by federation Promote NHS Choices and Identify what specialist roles eg