The reporting requirements are detailed in the Funding Agreement. A12. Complaints procedures IPSP Providers are required to establish and maintain effective complaints-handling and problem-solving mechanisms for eligible ECEC services. These mechanisms must ensure timely and effective resolution of complaints. The complaints-handling mechanism must inform ECEC services of the process for lodging a complaint and the process for providing feedback. The mechanism will ensure that issues arising from complaints are reported to management and are used to improve service delivery. The mechanisms must also include the development and distribution of written information to IPSP Provider staff or sub-contractors about their rights and responsibilities in relation to the delivery of inclusion support and professional development and support. The complaints procedures, and records of issues and responses, must be available to DEEWR on request. A13. IPSP continuous improvement and evaluation strategies To ensure the ongoing improvement of the IPSP, IPSP Providers will develop and implement internal systems to facilitate continuous improvement in their service delivery. In addition, DEEWR will undertake an independent evaluation of the effectiveness of the IPSP for 2013-2016, and the extent to which program objectives have been achieved. All IPSP Providers will be required to participate in the evaluation.
The reporting requirements are detailed in the Funding Agreement. A12. Complaints procedures IPSP Providers are required to establish and maintain effective complaints-handling and problem-solving mechanisms for eligible ECEC services. These mechanisms must ensure timely and effective resolution of complaints. The complaints-handling mechanism must inform ECEC services of the process for lodging a complaint and the process for providing feedback. The mechanism will ensure that issues arising from complaints are reported to management and are used to improve service delivery. The mechanisms must also include the development and distribution of written information to IPSP Provider staff or sub-contractors about their rights and responsibilities in relation to the delivery of inclusion support and professional development and support. The complaints procedures, and records of issues and responses, must be available to DEEWR on request. A13. IPSP continuous improvement and evaluation strategies To ensure the ongoing improvement of the IPSP, IPSP Providers will develop and implement internal systems to facilitate continuous improvement in their service delivery. In addition, DEEWR will undertake an independent evaluation of the effectiveness of the IPSP for 2013-2016, and the extent to which program objectives have been achieved. All IPSP Providers will be required to participate in the evaluation.