our practice’s policy for managing patient health information (or its principles and how full details can be obtained from the practice) the process for the follow up of results how to provide feedback or make a complaint to the practice, including contact details of the local, state or territory health complaints conciliation body information on the range of services we provide. 2.2 Telephone – A. Our practice manages telephone and electronic ► and electronic 1.1.2 A ► messages from patients. communications A. Our patients can access information from the ► clinical team about proposed investigations, referrals 1.2.2 A ► 2.3 Informed – and treatments, including the purpose, importance, patient benefits, and risks. decisions B. Our patients receive information to support the ► 1.2.2 B ► diagnosis, treatment and management of conditions. A. Our practice uses an interpreter and other ► communication services with patients who do not speak 1.2.3 A ► the primary language of our staff, excluding exceptional circumstances. 2.4 Interpreter – and other B. Our practice uses appropriate communication ► communication services to communicate with patients who have a 1.2.3 B ► services communication impairment, excluding exceptional circumstances. C. Our patients can access resources translated into a New Indicator language in which they are fluent. A. Our patients are informed of the out-of-pocket ► 2.5 Costs – 1.2.4 New Indicator expenses for health care they receive at our practice. associated with care initiated by B. Our patients are informed that there are potential ► 1.2.4 New Indicator the practice out-of-pocket expenses for referred services.
our practice’s policy for managing patient health information (or its principles and how full details can be obtained from the practice) the process for the follow up of results how to provide feedback or make a complaint to the practice, including contact details of the local, state or territory health complaints conciliation body information on the range of services we provide. 2.2 – Telephone and electronic communications ► A. Our practice manages telephone and electronic messages from patients. 1.1.2 ► A 2.3 – Informed patient decisions ► A. Our patients can access information from the clinical team about proposed investigations, referrals and treatments, including the purpose, importance, benefits, and risks. 1.2.2 ► A ► B. Our patients receive information to support the diagnosis, treatment and management of conditions. 1.2.2 ► B 2.4 – Interpreter and other communication services ► A. Our practice uses an interpreter and other communication services with patients who do not speak the primary language of our staff, excluding exceptional circumstances. 1.2.3 ► A ► B. Our practice uses appropriate communication services to communicate with patients who have a communication impairment, excluding exceptional circumstances. 1.2.3 ► B C. Our patients can access resources translated into a language in which they are fluent. New Indicator 2.5 – Costs associated with care initiated by the practice ► A. Our patients are informed of the out-of-pocket expenses for health care they receive at our practice. 1.2.4 New Indicator ► B. Our patients are informed that there are potential out-of-pocket expenses for referred services. 1.2.4 New Indicator