are responsible for expectations. Clients are able How do you help clients to describe what support they understand the potential making their own were given to understand and consequences of alternative decisions. make appropriate choices. courses of action? Clients are able to describe how they came to their decisions 3.5 When exploring Clients are able to describe What resources are X X X and give examples of what available to clients? Are options, clients are resources were made staff/volunteers and clients fully provided with and available when exploring aware of these resources? different and appropriate What additional resources supported to use options. are available for clients with appropriate resources learning difficulties for example? How are clients supported including access to to use the resources provided? technology. What examples can you provide? How has technology supported your work with clients? Clients benefit 3.6 Clients are able to describe What examples can you X X x the benefits they received by share of how signposting/referral from signposting and being referred to other of clients to other agencies has referral appropriate agencies or added value? organisations. What agencies or to other appropriate Representatives from organisations are staff/volunteers agencies or partnerships and networks are aware of that have been quality able to explain what benefits assured as referral organisations. and services clients referred to agencies/organisations? Is there them have received. consistency?
are responsible for making their own decisions. expectations. Clients are able to describe what support they were given to understand and make appropriate choices. Clients are able to describe how they came to their decisions How do you help clients understand the potential consequences of alternative courses of action? 3.5 When exploring options, clients are provided with and supported to use appropriate resources including access to technology. Clients are able to describe and give examples of what resources were made available when exploring different and appropriate options. What resources are available to clients? Are staff/volunteers and clients fully aware of these resources? What additional resources are available for clients with learning difficulties for example? How are clients supported to use the resources provided? What examples can you provide? How has technology supported your work with clients? X X X 3.6 Clients benefit from signposting and referral to other appropriate agencies or organisations. Clients are able to describe the benefits they received by being referred to other appropriate agencies or organisations. Representatives from partnerships and networks are able to explain what benefits and services clients referred to them have received. What examples can you share of how signposting/referral of clients to other agencies has added value? What agencies or organisations are staff/volunteers aware of that have been quality assured as referral agencies/organisations? Is there consistency? X X x