RECORDS ACTION TO BE TAKEN ACTION IN IN ARCHIVES DEPARTMENT/FACULTY RECORDS) Records documenting the Retain until superseded + Do not transfer development and establishment of 3 years the institution's [commercial service] strategy, policies and procedures: key records. Records documenting the Retain from issue of Do not transfer development and establishment of strategy, policy or the institution's [commercial procedure + 1 year service] strategy, policies and procedures: working papers. Records documenting enquiries Retain from last action on Do not transfer about the [commercial service] and enquiry + 1 year the responses provided. Records documenting the handling Retain from last action on Do not transfer of complaints from customers of the complaint + 3 years [commercial service]. Records documenting unsolicited Retain from last action on Do not transfer customer feedback on the feedback + 3 years [commercial service] and the responses provided. Records documenting the design of Retain from last action on Do not transfer [commercial service] customer survey + 3 years surveys and the (anonymised, if necessary) analysis of responses. Individual responses to Retain until completion of Do not transfer [commercial service] customer analysis of responses surveys. Corporate Services Management RECORDS ACTION TO BE IN ACTION IN DEPARTMENT/FACULTY ARCHIVES (PAPER RECORDS) Records documenting the Retain until superseded + Do not transfer development and establishment of 3 years the institution's [corporate service] strategy, policies and procedures: key records. Records documenting the Retain from issue of Do not transfer development and establishment of strategy, policy or the institution's [corporate service] procedure + 1 year strategy, policies and procedures: working papers.
RECORDS ACTION TO BE TAKEN IN DEPARTMENT/FACULTY ACTION IN ARCHIVES RECORDS) Records documenting the development and establishment of the institution's [commercial service] strategy, policies and procedures: key records. Retain until superseded + 3 years Do not transfer Records documenting the development and establishment of the institution's [commercial service] strategy, policies and procedures: working papers. Retain from issue of strategy, policy or procedure + 1 year Do not transfer Records documenting enquiries about the [commercial service] and the responses provided. Retain from last action on enquiry + 1 year Do not transfer Records documenting the handling of complaints from customers of the [commercial service]. Retain from last action on complaint + 3 years Do not transfer Records documenting unsolicited customer feedback on the [commercial service] and the responses provided. Retain from last action on feedback + 3 years Do not transfer Records documenting the design of [commercial service] customer surveys and the (anonymised, if necessary) analysis of responses. Retain from last action on survey + 3 years Do not transfer Individual responses to [commercial service] customer surveys. Retain until completion of analysis of responses Do not transfer Corporate Services Management RECORDS ACTION TO BE IN DEPARTMENT/FACULTY ACTION IN ARCHIVES (PAPER RECORDS) Records documenting the development and establishment of the institution's [corporate service] strategy, policies and procedures: key records. Retain until superseded + 3 years Do not transfer Records documenting the development and establishment of the institution's [corporate service] strategy, policies and procedures: working papers. Retain from issue of strategy, policy or procedure + 1 year Do not transfer