Things fine; (1) Team chemistry was coming to fore and lots of issues were handled by the Team efficiently (2) The process has finally smoothened leading to less Customer complaints IMPEDIMENTS FACED DAY 1, DAY 3 – (1) Sandwiches not being prepared fast as per Customer Description (1) Ask Team member to adhere to the process of Making and Delivering the Resolution – sandwich thus reducing Turnaround time for customer (2) Credit card Machine not working Resolution Apologize to Customer informing him that mode of payment will be available – soon DAY 2, DAY 8 – (1) Paneer not prepared Resolution Make sure the Team member cut the Paneer block and keep it ready ahead of – Time (2) Sandwiches were not toasted enough Resolution Make sure the Griller is at proper Temperature and Heat – DAY2, DAY 13 – (1) Customers asking for more Option Resolution Apologize to Customer and inform him that more options are going to be – introduced soon and based on Customer Feedback those options will be available (2) One person handling Sandwich duty did not come in Resolution Team member helping with cleaning also volunteers to help with Sandwich – duty…When there is some downtime in the Day he will go back to his cleaning duty DAY 4, DAY 10, DAY 13, DAY 14 – (1) Running out of Wheat Bread Resolution – (1) Offer the customer the Option of White bread (2) If a store is nearby run out and get the Wheat Bread
Things fine; (1) Team chemistry was coming to fore and lots of issues were handled by the Team efficiently (2) The process has finally smoothened leading to less Customer complaints IMPEDIMENTS FACED DAY 1, DAY 3 – (1) Sandwiches not being prepared fast as per Customer Description Resolution – (1) Ask Team member to adhere to the process of Making and Delivering the sandwich thus reducing Turnaround time for customer (2) Credit card Machine not working Resolution – Apologize to Customer informing him that mode of payment will be available soon DAY 2, DAY 8 – (1) Paneer not prepared Resolution – Make sure the Team member cut the Paneer block and keep it ready ahead of Time (2) Sandwiches were not toasted enough Resolution – Make sure the Griller is at proper Temperature and Heat DAY2, DAY 13 – (1) Customers asking for more Option Resolution – Apologize to Customer and inform him that more options are going to be introduced soon and based on Customer Feedback those options will be available (2) One person handling Sandwich duty did not come in Resolution – Team member helping with cleaning also volunteers to help with Sandwich duty…When there is some downtime in the Day he will go back to his cleaning duty DAY 4, DAY 10, DAY 13, DAY 14 – (1) Running out of Wheat Bread Resolution – (1) Offer the customer the Option of White bread (2) If a store is nearby run out and get the Wheat Bread