Risk Matrix Consequence – 1 2 3 4 5 Descriptor Insignificant Minor Moderate Major Catastrophic Injury Minor injury not Minor injury or Over three days off Major injuries, or Death or major requiring first aid illness, first aid = RIDDOR long term permanent “sick” treatment needed reportable. 10 days incapacity / incapacity to report to the disability (loss of HSE. limb) Patient Unsatisfactory Unsatisfactory Mismanagement of Mismanagement of Totally Experience patient experience patient experience patient care short patient care long unsatisfactory – – not directly related - readily resolvable term effects term effects patient outcome or to patient care experience Locally resolved Justified complaint Justified complaint Multiple justified Multiple claims or Complaint/ complaint peripheral to involving lack of complaints single major claim Claim Potential clinical care appropriate care Objectives/ Insignificant cost < 5% over 5 -10% over 10 - 25% over > 25% over Projects increase/schedule budget/schedule budget/schedule budget/schedule budget/schedule slippage. Barely slippage. Minor slippage. slippage. Doesn't slippage. noticeable reduction in Reduction in scope meet secondary meet primary reduction in scope quality/scope or quality requiring objectives objectives or quality client approval Service/ Business Loss/interruption > Loss/interruption > Loss/interruption > Loss/interruption > Permanent loss of Interruption 1 hour 8 hours 1 day 1 week service or facility Human Short term low Ongoing low Late delivery of key Uncertain delivery Non-delivery of key staffing level staffing level objective/service of key objective/ objective/ service Resources/ Organisational temporarily reduces service due to lack of staff service due to lack due to lack of staff. Development reduces service quality (recruitment, of staff. Serious Loss of key staff. quality (< 1 day) retention or error due to Very high turnover. sickness). Minor insufficient training Critical error due to error due to insufficient training insufficient training. Ongoing unsafe staffing level Financial Small loss (> £100) Loss > £1,000 Loss > £10,000 Loss > £100,000 Loss > £1,000,000 Inspection/ Audit Minor Recommendations Reduced rating. Enforcement Prosecution. Zero recommendations. given. Challenging Action. Low rating. Rating. Severely Minor with recommendations. Critical report. critical report with standards Non-compliance Multiple standards with core standards challenging recommendations. Major with core standards
Risk Matrix – Consequence 1 2 3 4 5 Descriptor Insignificant Minor Moderate Major Catastrophic Injury Minor injury not requiring first aid Minor injury or illness, first aid treatment needed Over three days off “sick” = RIDDOR reportable. 10 days to report to the HSE. Major injuries, or long term incapacity / disability (loss of limb) Death or major permanent incapacity Patient Experience Unsatisfactory patient experience not directly related to patient care Unsatisfactory patient experience - readily resolvable Mismanagement of patient care – short term effects Mismanagement of patient care – long term effects Totally unsatisfactory patient outcome or experience Complaint/ Claim Potential Locally resolved complaint Justified complaint peripheral to clinical care Justified complaint involving lack of appropriate care Multiple justified complaints Multiple claims or single major claim Objectives/ Projects Insignificant cost increase/schedule slippage. Barely noticeable reduction in scope or quality < 5% over budget/schedule slippage. Minor reduction in quality/scope 5 -10% over budget/schedule slippage. Reduction in scope or quality requiring client approval 10 - 25% over budget/schedule slippage. Doesn't meet secondary objectives > 25% over budget/schedule slippage. meet primary objectives Service/ Business Interruption Loss/interruption > 1 hour Loss/interruption > 8 hours Loss/interruption > 1 day Loss/interruption > 1 week Permanent loss of service or facility Human Resources/ Organisational Development Short term low staffing level temporarily reduces service quality (< 1 day) Ongoing low staffing level reduces service quality Late delivery of key objective/service due to lack of staff (recruitment, retention or sickness). Minor error due to insufficient training. Ongoing unsafe staffing level Uncertain delivery of key objective/ service due to lack of staff. Serious error due to insufficient training Non-delivery of key objective/ service due to lack of staff. Loss of key staff. Very high turnover. Critical error due to insufficient training Financial Small loss (> £100) Loss > £1,000 Loss > £10,000 Loss > £100,000 Loss > £1,000,000 Inspection/ Audit Minor recommendations. Minor with standards Recommendations given. with standards Reduced rating. Challenging recommendations. Non-compliance with core standards Enforcement Action. Low rating. Critical report. Multiple challenging recommendations. Major with core standards Prosecution. Zero Rating. Severely critical report