4 Clean service equipment ensuring it is undamaged and positioned ready for use. 5 Display food items in an appealing manner and in accordance with food safety requirements. Serve customers at the buffet 6 Acknowledge your customers on arrival at the buffet and provide them with assistance as necessary. 7 Ensure your customers have the correct choice of dishes available. 8 Provide your customers with information which enhances their experience, answering questions and promoting your company’s products and services. 9 Assist your customers to make choices where appropriate and take opportunities to maximise the order using sales techniques. 10 Identify your choices correctly, serve them promptly and efficiently while taking care to portion and present food customers’ according to your workplace standards. Maintain the buffet area 11 Replenish food items according to your workplace standards and following food safety requirements. 12 Keep the buffet area free from food debris or unwanted items. Scope/Range What you must cover – All scope/range must be covered. There must be performance evidence, gathered through direct observation by the assessor of the work for: candidate’s one from: two from: two from: two from: a served c crockery f dishes or flats or plates i hot food b self-service d cutlery g service cutlery j cold food e napkins h service cloths or linen k accompaniments Evidence for the you must may be assessed through questioning or witness testimony. remaining points under ‘what cover’ Unit PPL2FBS17 (HL1L 04) Provide a Buffet Service Performance criteria Evidence Evidence description Date reference What you must do 1 2 3 4 5 6 7 8 9 10 11 12
4 Clean service equipment ensuring it is undamaged and positioned ready for use. 5 Display food items in an appealing manner and in accordance with food safety requirements. Serve customers at the buffet 6 Acknowledge your customers on arrival at the buffet and provide them with assistance as necessary. 7 Ensure your customers have the correct choice of dishes available. 8 Provide your customers with information which enhances their experience, answering questions and promoting your company’s products and services. 9 Assist your customers to make choices where appropriate and take opportunities to maximise the order using sales techniques. 10 Identify your customers’ choices correctly, serve them promptly and efficiently while taking care to portion and present food according to your workplace standards. Maintain the buffet area 11 Replenish food items according to your workplace standards and following food safety requirements. 12 Keep the buffet area free from food debris or unwanted items. Scope/Range – What you must cover All scope/range must be covered. There must be performance evidence, gathered through direct observation by the assessor of the candidate’s work for: one from: a served b self-service two from: c crockery d cutlery e napkins two from: f dishes or flats or plates g service cutlery h service cloths or linen two from: i hot food j cold food k accompaniments Evidence for the remaining points under ‘what you must cover’ may be assessed through questioning or witness testimony. Unit PPL2FBS17 (HL1L 04) Provide a Buffet Service Evidence reference Evidence description Date Performance criteria What you must do 1 2 3 4 5 6 7 8 9 10 11 12