Waiting times to see personal choice of doctor are sometimes too long. Not a problem if not urgent. I do not mind waiting 6-10 minutes to see the doctor as I know I am listened to when I see him and I will not be rushed. My only suggestion would be an surgery’ each morning between ‘open opening and 10am. New patient May 2012. Surprised not to be invited in for check- on statins, beta blockers and over 75 years. Don’t like the way receptionists they are above patients snobbish attitudes losing prescriptions in the offices? When challenged spoken to badly excuses we have thousands of patients!” no apologies, no “well basic manners! Always talking down to patients, not realising if it wasn’t for the patients they wouldn’t be in a job! Most doctors patronising dolling out tablets & glad to get you out asap! No good old fashioned civility and caring anymore. Bad diagnoses, all need courses on public relations I feel that we are very fortunate in the quality and friendliness of services that we receive at our medical practice. During the time of my late mothers terminal illness the help and support we received was excellent. Thank you. I would love to see Dr Summers here at the surgery, he is always away My concerns generally are about the long wait times once action has been decided upon. Not recently, my last experience of referral to Airedale consultant was very speedy but 2011 referral for problem with my knee was very long drawn out affair. Online prescription requests and appointment requests could be easier. Grateful for ability to get same day appointments and also for the reminder texts for midwife appointments. Appreciate the straight to pharmacy system for prescriptions. Very grateful to have extra services travel clinic etc. Less need to travel – to Airedale or BRI. I am lucky in that I have not had to see a doctor very often but am happy with the service I receive from all staff. I have not had any problems. No complaints what so ever. All services excellent here. I like to get an appointment Saturday mornings.
Waiting times to see personal choice of doctor are sometimes too long. Not a problem if not urgent. I do not mind waiting 6-10 minutes to see the doctor as I know I am listened to when I see him and I will not be rushed. My only suggestion would be an ‘open surgery’ each morning between opening and 10am. New patient May 2012. Surprised not to be invited in for check- on statins, beta blockers and over 75 years. Don’t like the way receptionists they are above patients snobbish attitudes losing prescriptions in the offices? When challenged spoken to badly excuses “well we have thousands of patients!” no apologies, no basic manners! Always talking down to patients, not realising if it wasn’t for the patients they wouldn’t be in a job! Most doctors patronising dolling out tablets & glad to get you out asap! No good old fashioned civility and caring anymore. Bad diagnoses, all need courses on public relations I feel that we are very fortunate in the quality and friendliness of services that we receive at our medical practice. During the time of my late mothers terminal illness the help and support we received was excellent. Thank you. I would love to see Dr Summers here at the surgery, he is always away My concerns generally are about the long wait times once action has been decided upon. Not recently, my last experience of referral to Airedale consultant was very speedy but 2011 referral for problem with my knee was very long drawn out affair. Online prescription requests and appointment requests could be easier. Grateful for ability to get same day appointments and also for the reminder texts for midwife appointments. Appreciate the straight to pharmacy system for prescriptions. Very grateful to have extra services – travel clinic etc. Less need to travel to Airedale or BRI. I am lucky in that I have not had to see a doctor very often but am happy with the service I receive from all staff. I have not had any problems. No complaints what so ever. All services excellent here. I like to get an appointment Saturday mornings.