Job Profile Welfare Services Role: Date profile last reviewed: November 2016 Administrator Name: Reports to: Head of Individual Grants 1. MAIN SUMMARY OF ROLE: To provide support to the Welfare and Policy Directorate in the preparation of casework, processing of awards, and management of databases and electronic files and provide advice and information on the RAFBF helpline to existing or prospective beneficiaries. 2. KEY RESPONSIBILITIES: Be confident in adding applications, correspondence and documentation to Filehold, including the transfer of CMS and email applications, the creation of new folders and auto tagging as appropriate. Initiate the transfer of applications into CARE, creating the Contact and Application records, accurately transferring information from the Form A, ensuring that Applications reflect the main type of assistance required (General Welfare, or Housing and Care Services). Within CARE, establish relationships from one Contact to another, and between a Contact, Application and Award as appropriate. Allocate cases to the appropriate Welfare Executive, monitoring the overall caseload. Respond positively and enthusiastically to general enquiries from members of the public and caseworkers via web applications, the helpline number, email or post and being able to deal with difficult or vulnerable callers. Our passion to help and make a difference wherever possible must be obvious from the first contact. Signpost enquiries to other organisations if the call is not in scope for RAFBF assistance. Identify suitable caseworkers to carry out welfare assessments, and make the necessary arrangements for casework visits to take place. Liaise with caseworkers in relation to the scope of the Fund’s benevolence and the status of applications. Register casualty notifications onto the Fund’s database. Liaise with RAF Disclosures, RAFC Cranwell to request and receive Service Verifications. Process awards both within and outside of CARE for Minor Financial Assistance, Transition and Immediate needs Grants, and those made by the Royal Observer Corps Benevolent Fund to beneficiaries, and awards made to individuals for Combat Stress treatment.
Job Profile Role: Welfare Services Administrator Date profile last reviewed: November 2016 Name: Reports to: Head of Individual Grants 1. MAIN SUMMARY OF ROLE: To provide support to the Welfare and Policy Directorate in the preparation of casework, processing of awards, and management of databases and electronic files and provide advice and information on the RAFBF helpline to existing or prospective beneficiaries. 2. KEY RESPONSIBILITIES: Be confident in adding applications, correspondence and documentation to Filehold, including the transfer of CMS and email applications, the creation of new folders and auto tagging as appropriate. Initiate the transfer of applications into CARE, creating the Contact and Application records, accurately transferring information from the Form A, ensuring that Applications reflect the main type of assistance required (General Welfare, or Housing and Care Services). Within CARE, establish relationships from one Contact to another, and between a Contact, Application and Award as appropriate. Allocate cases to the appropriate Welfare Executive, monitoring the overall caseload. Respond positively and enthusiastically to general enquiries from members of the public and caseworkers via web applications, the helpline number, email or post and being able to deal with difficult or vulnerable callers. Our passion to help and make a difference wherever possible must be obvious from the first contact. Signpost enquiries to other organisations if the call is not in scope for RAFBF assistance. Identify suitable caseworkers to carry out welfare assessments, and make the necessary arrangements for casework visits to take place. Liaise with caseworkers in relation to the scope of the Fund’s benevolence and the status of applications. Register casualty notifications onto the Fund’s database. Liaise with RAF Disclosures, RAFC Cranwell to request and receive Service Verifications. Process awards both within and outside of CARE for Minor Financial Assistance, Transition and Immediate needs Grants, and those made by the Royal Observer Corps Benevolent Fund to beneficiaries, and awards made to individuals for Combat Stress treatment.