Takes training courses Works with supervisor Seeks opportunities to Promotes and Leads an agency wide and applies concepts to to identify learning improve technical skills encourages others to taskforce to identify skill daily work activities opportunities. and Incorporates new take advantage of gaps and advances cost knowledge to improve assessment and effective solutions to products and services developmental reduce these gaps opportunities - Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and Customer Service changing demands for information, advice and assistance. Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services. Awareness Intermediate Advanced Expert Responds to routine Acts with customers in Ascertains first-hand Anticipates growing Champions employee customer questions in a mind customer information customer needs and and stakeholder driven timely manner and incorporates the expectations to to improve services feedback to improve continuously improve to high-level agency products and services product development officials and implements and service delivery organizational changes that lead to quality end products Demonstrates a desire to Listens well to Addresses customer Establishes and Promotes innovative meet the expectations of customers and service deficiencies by maintains customer service internal and external recognizes situations involving coworkers to relationships with initiative customers where they need identify solutions customers and gains significantly improves additional assistance their trust and respect quality and enhances customer satisfaction
Takes training courses and applies concepts to daily work activities Works with supervisor to identify learning opportunities. Seeks opportunities to improve technical skills and Incorporates new knowledge to improve products and services Promotes and encourages others to take advantage of and developmental opportunities Leads an agency wide taskforce to identify skill gaps and advances cost effective solutions to reduce these gaps Customer Service - Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance. Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services. Awareness Intermediate Advanced Expert Responds to routine customer questions in a timely manner Acts with customers in mind Ascertains first-hand customer information and incorporates the feedback to improve products and services Anticipates growing customer needs and expectations to continuously improve product development and service delivery Champions employee and stakeholder driven to improve services to high-level agency officials and implements organizational changes that lead to quality end products Demonstrates a desire to meet the expectations of internal and external customers Listens well to customers and recognizes situations where they need additional assistance Addresses customer service deficiencies by involving coworkers to identify solutions Establishes and maintains relationships with customers and gains their trust and respect Promotes innovative customer service initiative significantly improves quality and enhances customer satisfaction assessment