including opportunities for input from people who use the service. The plan includes reviewing programs and service delivery strategies and the effectiveness of structures and processes. 11.14 The agency has a process in place to follow up with actions arising from the review process. Comments Practices What do you have in What is the Have you met the What actions and place to meet each demonstrated outcome? timelines are standard? evidence for required to meet the Yes / No meeting the outcome? standard? Standard 12: Continuous Quality Improvement and Risk Management 12.1 The agency utilises processes and systems to ensure planning, review and quality
including opportunities for input from people who use the service. The plan includes reviewing programs and service delivery strategies and the effectiveness of structures and processes. 11.14 The agency has a process in place to follow up with actions arising from the review process. Practices What do you have in place to meet each standard? What is the demonstrated evidence for meeting the standard? Have you met the outcome? Yes / No What actions and timelines are required to meet the outcome? Comments Standard 12: Continuous Quality Improvement and Risk Management 12.1 The agency utilises processes and systems to ensure planning, review and quality