or fewer. If more than 20 staff, organization submits a self-audit.) Client File Review samples of files No organizational staff are present 3-6 hours At least CYMH Review using file checklists one team CSS provided in Go CCA member, FS as required CW by number CC of files to be reviewed Program File Review samples of files No organizational staff are present 1 hour At least CYMH Review using file checklists one team FS provided in Go CCA member, as required by number of files to be reviewed Review files using file No organizational are present 3-6 hours At least FS checklists provided in Go one team EAP Customer CCA member, as required by number of files to be reviewed Client Journey Client Journey Follow the progress of 3 files One team CBPHC - File Review three clients from intake reviews x 15 member CMHAS through the different minutes each designated services they have to Client Journey No organizational are present 3 interviews accessed, how the complete - Client x 15 minutes service process works all Client Interviews each and how collaboration Journey Client Journey 6 individual and coordination are activities. - Service interviews x used to provide service. Provider 15 minutes Interviews each Observation
or fewer. If more than 20 staff, organization submits a self-audit.) Client File Review Review samples of files using file checklists provided in Go CCA No organizational staff are present 3-6 hours At least one team member, as required by number of files to be reviewed CYMH CSS FS CW CC Program File Review Review samples of files using file checklists provided in Go CCA No organizational staff are present 1 hour At least one team member, as required by number of files to be reviewed CYMH FS EAP Customer Review files using file checklists provided in Go CCA No organizational are present 3-6 hours At least one team member, as required by number of files to be reviewed FS Client Journey Client Journey - File Review Follow the progress of three clients from intake through the different services they have accessed, how the service process works and how collaboration and coordination are used to provide service. 3 files reviews x 15 minutes each One team member designated to complete all Client Journey activities. CBPHC CMHAS Client Journey - Client Interviews No organizational are present 3 interviews x 15 minutes each Client Journey - Service Provider Interviews 6 individual interviews x 15 minutes each Observation