Tier two: As for tier 1. for tier 1 As for tier 1 As for tier 1. As for tier 1 Housing Providers Know how to respond to or and confirm the person’s Care Act 2014 Legislation e.g. Care Act 2014. 1-1 Supervision / generalist staff a conversation about options for options for housing. own organisations training, Own organisations information consultancy Private registered housing Ask if the person has Carer support information and support. websites housing providers Be able to enable people to Enable the person to explore CAB explore choices and options alternative choices and options Disability North between different types of between different types of housing Advocacy Centre housing accommodation and accommodation and providers North providers Managing people’s expectations on Crisis NCC Understand what assistance accommodation options CH&SCD can be found in each be able to explain the process for Social Care organisation. applying for support to stay at home Assessment Knowledge of ASC statutory or moving accommodation Officers services support on housing Refer if appropriate to NCC CH&SCD NCC Business Know what social care housing to Safeguarding if appropriate Finance support is provided by own provide and write forms and Social workers inc organisation if appropriate. information if appropriate. hospital Know how to refer a person to help and support in liaising CH&SCD if appropriate with professionals and other Knowledge of the complaints organisations procedure contact and referral information in Monitoring Reports if appropriate. Tier 3 Housing Advice given Required from own organisation and others – Tier Expected knowledge Expected role to: Training Information Support Tier three: As for tier 2. for tier 2 As for tier 2 As for tier 2 for tier 2 NCC Care and Knowledge of all housing Identify all available options to Professional Social Work Internal/external guidance e.g. Supervision/ Repair Newcastle options support a person to remain at home qualification / registration. NCC, NICE, GOV.UK, Health & consultancy Housing Advice Knowledge of relevant or move accommodation Internal/external training / Social Care Professionals Centre legislation around ASC for to undertake Care Act compliant Council. Shelter people to stay at home and assessments/reviews to identify a Continued professional Housing Support moving to accommodation personal budget and undertake a development Officers Knowledge of relevant guidance financial assessment. Tenants and codes of practice and the to prioritise and manage a association worker ability to interpret and convey to caseload. Advocacy Service - the appropriate level. to explain the complaint process Your Voice Counts Know the process to challenge to help people who are disputing an ASC service decision if and challenging decisions. appropriate..
Tier two: Housing Providers generalist staff Private registered housing providers CAB Disability North Advocacy Centre North Crisis NCC CH&SCD Social Care Assessment Officers NCC Business Finance Social workers inc hospital As for tier 1. Know how to respond to or a conversation about options for housing Be able to enable people to explore choices and options between different types of housing accommodation and providers Understand what assistance can be found in each organisation. Knowledge of ASC statutory services support on housing Know what social care housing support is provided by own organisation if appropriate. Know how to refer a person to CH&SCD if appropriate Knowledge of the complaints procedure for tier 1 and confirm the person’s options for housing. Ask if the person has Carer support Enable the person to explore alternative choices and options between different types of housing accommodation and providers Managing people’s expectations on accommodation options be able to explain the process for applying for support to stay at home or moving accommodation Refer if appropriate to NCC CH&SCD to Safeguarding if appropriate provide and write forms and information if appropriate. help and support in liaising with professionals and other organisations contact and referral information in Monitoring Reports if appropriate. As for tier 1 Care Act 2014 own organisations training, information and support. As for tier 1. Legislation e.g. Care Act 2014. Own organisations information websites As for tier 1 1-1 Supervision / consultancy Tier 3 – Housing Advice given Required from own organisation and others Tier Expected knowledge Expected role to: Training Information Support Tier three: NCC Care and Repair Newcastle Housing Advice Centre Shelter Housing Support Officers Tenants association worker Advocacy Service - Your Voice Counts As for tier 2. Knowledge of all housing options Knowledge of relevant legislation around ASC for people to stay at home and moving to accommodation Knowledge of relevant guidance and codes of practice and the ability to interpret and convey to the appropriate level. Know the process to challenge an ASC service decision if appropriate.. for tier 2 Identify all available options to support a person to remain at home or move accommodation to undertake Care Act compliant assessments/reviews to identify a personal budget and undertake a financial assessment. to prioritise and manage a caseload. to explain the complaint process to help people who are disputing and challenging decisions. As for tier 2 Professional Social Work qualification / registration. Internal/external training / Continued professional development As for tier 2 Internal/external guidance e.g. NCC, NICE, GOV.UK, Health & Social Care Professionals Council. for tier 2 Supervision/ consultancy