complainant is not satisfied with the outcome of the corrective action, additional steps may be undertaken to reach agreement between the parties. If additional corrective action is not possible alternative avenues may be pursued. A sample Grievance Resolution Form is attached as Appendix 3 for use by the project. Step 6: Action by Grievance and Resettlement Committee If the complainant remains dissatisfied and a satisfactory resolution cannot be reached, the complaint will be handled by the Grievance Committee. A dedicated Grievance Committee will be established to assess grievances that arise from disputes and membership will include: One representative of the Administration; - National Government One representative of County Administration; - County Government One representative of the KIWASCO acting as an observer; One representative of the construction contractor, acting as an observer Three representatives of the affected people, amongst them at least one woman, chosen i.e. from community based organizations, elders, traders. This committee must have a quorum of at least three persons. Decisions will be reached by simple majority. The Grievance Committee should be constituted for as long as grievances are being lodged. Once the Grievance Committee has determined its approach to the lodged grievance, this will be communicated to the GO, who will communicate this to the complainant. If satisfied, the complainant signs to acknowledge that the issue has been resolved satisfactorily. If the complainant is not satisfied, however, the complainant notes the outstanding issues, which may be re-lodged with the Grievance Committee or the complainant may proceed with judicial proceedings. Step 7: Alternative Action/Judicial Recourse In case this mechanism will not allow an amicable agreement to be reached, the complainant or the defendant can resort to Justice (and could at any time). The Land Act 2012 and National Land Commission Act 2012 obligate the NLC to manage grievances and disputes related to resettlement or land amicably. NLC will be expected to arbitrate or negotiate with PAPs or landowners that have any grievances concerning their compensation. The cascading structures they put in place are also expected to take up this responsibility. Remuneration of Grievance Redress and Compensation Committee Members All the members of the GRCCs established at the different levels will perform their duties on a voluntary basis. There will be no remuneration other than costs
complainant is not satisfied with the outcome of the corrective action, additional steps may be undertaken to reach agreement between the parties. If additional corrective action is not possible alternative avenues may be pursued. A sample Grievance Resolution Form is attached as Appendix 3 for use by the project. Step 6: Action by Grievance and Resettlement Committee If the complainant remains dissatisfied and a satisfactory resolution cannot be reached, the complaint will be handled by the Grievance Committee. A dedicated Grievance Committee will be established to assess grievances that arise from disputes and membership will include: One representative of the Administration; - National Government One representative of County Administration; - County Government One representative of the KIWASCO acting as an observer; One representative of the construction contractor, acting as an observer Three representatives of the affected people, amongst them at least one woman, chosen i.e. from community based organizations, elders, traders. This committee must have a quorum of at least three persons. Decisions will be reached by simple majority. The Grievance Committee should be constituted for as long as grievances are being lodged. Once the Grievance Committee has determined its approach to the lodged grievance, this will be communicated to the GO, who will communicate this to the complainant. If satisfied, the complainant signs to acknowledge that the issue has been resolved satisfactorily. If the complainant is not satisfied, however, the complainant notes the outstanding issues, which may be re-lodged with the Grievance Committee or the complainant may proceed with judicial proceedings. Step 7: Alternative Action/Judicial Recourse In case this mechanism will not allow an amicable agreement to be reached, the complainant or the defendant can resort to Justice (and could at any time). The Land Act 2012 and National Land Commission Act 2012 obligate the NLC to manage grievances and disputes related to resettlement or land amicably. NLC will be expected to arbitrate or negotiate with PAPs or landowners that have any grievances concerning their compensation. The cascading structures they put in place are also expected to take up this responsibility. Remuneration of Grievance Redress and Compensation Committee Members All the members of the GRCCs established at the different levels will perform their duties on a voluntary basis. There will be no remuneration other than costs