Independent providers cluster at the end’ of performance. The graph below shows the performance of all providers that ‘high collect the FFT for inpatient acute care and which produce a minimum response rate of 20% amounting to at least 20 patients per month. Green bars represent independent organisations and blue bars show NHS hospitals. Friends and family test the top performers – The graph below shows all those hospitals that scored a 100% recommendation rate (extremely likely and likely to recommend) as measured by patients in their response to the FFT for acute inpatient care. Within this group, organisations are ordered on the basis of those with the highest proportion of patients likely’ to ‘extremely recommend their providers (highest on left, lowest on right). NB some providers with an overall percentage recommendation rate below 100% may have achieved higher rates of patients likely’ to recommend them than those shown on this graph. ‘extremely Friends and family test response Response to the FFT are used by the CQC to measure NHS Trusts’ reporting culture. On average independent providers manage response rates of around 45% compared with an England average of around 35%. The data that underpins all the FFT graphs is available at: Clinical quality
Independent providers cluster at the ‘high end’ of performance. The graph below shows the performance of all providers that collect the FFT for inpatient acute care and which produce a minimum response rate of 20% amounting to at least 20 patients per month. Green bars represent independent organisations and blue bars show NHS hospitals. Friends and family test – the top performers The graph below shows all those hospitals that scored a 100% recommendation rate (extremely likely and likely to recommend) as measured by patients in their response to the FFT for acute inpatient care. Within this group, organisations are ordered on the basis of those with the highest proportion of patients ‘extremely likely’ to recommend their providers (highest on left, lowest on right). NB some providers with an overall percentage recommendation rate below 100% may have achieved higher rates of patients ‘extremely likely’ to recommend them than those shown on this graph. Friends and family test response Response to the FFT are used by the CQC to measure NHS Trusts’ reporting culture. On average independent providers manage response rates of around 45% compared with an England average of around 35%. The data that underpins all the FFT graphs is available at: Clinical quality