ensure that discussions, decisions and actions from the meetings are recorded in a factual and unbiased manner; and agree the agenda. Escalation Path If any party wishes to escalate an issue, action or related activity as part of the contracts group, the following will apply: The original escalation will be to a nominated Level 1 contact. The parties will use their reasonable endeavours to reach a suitable conclusion or recommendation to the relevant contracts group within 15 working days of the issue(s) being escalated. The nominated Level 1 contacts will be: an Openreach Chief Counsel; the person(s) nominated by the CP representative(s); if the Level 1 contact(s) cannot resolve the issue(s) within 15 working days of original escalation, the issue(s) will be escalated to the nominated Level 2 contact(s) and the parties will use their reasonable endeavours to reach a suitable conclusion or recommendation to the relevant contracts group within 10 working days of receipt of the escalation. The nominated Level 2 contacts are: an Openreach General Counsel; the person(s) nominated by the CP representative(s). The parties agree that no issue(s) will be escalated until properly discussed at the relevant contracts group and, if applicable, the relevant working group. If a party escalates any issue(s) to either Level 1 and/or Level 2, that party will provide all relevant information, including any evidence of the preceding discussions at the time of such escalation. This best practice guide does not represent a formal dispute process. Nothing in this best practice guide shall prevent any party from referring a dispute to Ofcom in accordance with any right such party may have to request a determination or from taking any other appropriate steps for its resolution. Changes to the Best Practice Guide The parties will agree any proposed changes in writing and Openreach will publish an updated version of the best practice guide as soon as reasonably practicable following such agreement.
ensure that discussions, decisions and actions from the meetings are recorded in a factual and unbiased manner; and agree the agenda. Escalation Path If any party wishes to escalate an issue, action or related activity as part of the contracts group, the following will apply: The original escalation will be to a nominated Level 1 contact. The parties will use their reasonable endeavours to reach a suitable conclusion or recommendation to the relevant contracts group within 15 working days of the issue(s) being escalated. The nominated Level 1 contacts will be: an Openreach Chief Counsel; the person(s) nominated by the CP representative(s); if the Level 1 contact(s) cannot resolve the issue(s) within 15 working days of original escalation, the issue(s) will be escalated to the nominated Level 2 contact(s) and the parties will use their reasonable endeavours to reach a suitable conclusion or recommendation to the relevant contracts group within 10 working days of receipt of the escalation. The nominated Level 2 contacts are: an Openreach General Counsel; the person(s) nominated by the CP representative(s). The parties agree that no issue(s) will be escalated until properly discussed at the relevant contracts group and, if applicable, the relevant working group. If a party escalates any issue(s) to either Level 1 and/or Level 2, that party will provide all relevant information, including any evidence of the preceding discussions at the time of such escalation. This best practice guide does not represent a formal dispute process. Nothing in this best practice guide shall prevent any party from referring a dispute to Ofcom in accordance with any right such party may have to request a determination or from taking any other appropriate steps for its resolution. Changes to the Best Practice Guide The parties will agree any proposed changes in writing and Openreach will publish an updated version of the best practice guide as soon as reasonably practicable following such agreement.