Communicating with patients and carers Overview of what is required Suggested approach Examples of evidence 8.9 Informing patients with a high risk of pressure injury, and their carers, about the risks, prevention strategies and management of pressure injuries 8.9.1 Patient information on prevention and management of pressure injuries is provided to patients and carers in a format that is understood and is meaningful Your community health service should ensure Identify if there are resources and frameworks Materials used in consumer education such as for communication with consumers and carers brochures, fact sheets, posters, videos and that consumers and carers are engaged in planning their treatment, and opportunities should available from the overarching health service trusted web sites about prevention and management of pressure injuries. be identified to improve communication between organisation. These may be part of the policy framework that is required for . clinicians, consumers and carers about the Consumer information for distribution by the prevention and management of pressure injuries. workforce is available in a range of formats and If so, ensure these are adapted as required and This proactive and consumer-centred approach to languages. implemented in your community health service. care may help confirm physical assessment Records of consumer feedback on information If your community health service is responsible findings or obtain additional information to inform resources provided about pressure injury for developing a consumer communication the development of a pressure injury prevention and management. consumer’s strategy for pressure injuries, you should review prevention and management plan. Opportunities other communication processes and information for communication may occur: resources used in other areas of the on presentation to a community health service organisation. during risk assessment, skin inspection or the The communication processes and information delivery of wound care resources required to meet this action may not need to be developed separately. These at regularly scheduled intervals throughout a could be linked to policies, procedures and/or community health episode of care consumer’s protocols for activities such as clinical handover. during each home visit As part of this development process it may be at case conferences. useful to review resources for consumers and Communication can include written information carers that are available from state, territory, such as brochures, fact sheets, newsletters and national or disease-based consumer posters, online information and information organisations. You should have these resources broadcast on internal media systems. reviewed by consumers to ensure they meet the needs of your consumer population (see ).
Communicating with patients and carers Overview of what is required Suggested approach Examples of evidence 8.9 Informing patients with a high risk of pressure injury, and their carers, about the risks, prevention strategies and management of pressure injuries 8.9.1 Patient information on prevention and management of pressure injuries is provided to patients and carers in a format that is understood and is meaningful Your community health service should ensure that consumers and carers are engaged in planning their treatment, and opportunities should be identified to improve communication between clinicians, consumers and carers about the prevention and management of pressure injuries. This proactive and consumer-centred approach to care may help confirm physical assessment findings or obtain additional information to inform the development of a consumer’s pressure injury prevention and management plan. Opportunities for communication may occur: on presentation to a community health service during risk assessment, skin inspection or the delivery of wound care at regularly scheduled intervals throughout a consumer’s community health episode of care during each home visit at case conferences. Communication can include written information such as brochures, fact sheets, newsletters and posters, online information and information broadcast on internal media systems. Identify if there are resources and frameworks for communication with consumers and carers available from the overarching health service organisation. These may be part of the policy framework that is required for . If so, ensure these are adapted as required and implemented in your community health service. If your community health service is responsible for developing a consumer communication strategy for pressure injuries, you should review other communication processes and information resources used in other areas of the organisation. The communication processes and information resources required to meet this action may not need to be developed separately. These could be linked to policies, procedures and/or protocols for activities such as clinical handover. As part of this development process it may be useful to review resources for consumers and carers that are available from state, territory, national or disease-based consumer organisations. You should have these resources reviewed by consumers to ensure they meet the needs of your consumer population (see ). Materials used in consumer education such as brochures, fact sheets, posters, videos and trusted web sites about prevention and management of pressure injuries. Consumer information for distribution by the workforce is available in a range of formats and languages. Records of consumer feedback on information resources provided about pressure injury prevention and management.