oversight, as it relates to ombudsman program components, of other LTCO staff and/or volunteers and Friendly Visitors; assuring that non-certified staff and volunteers work under the direct supervision of a certified LTCO; submitting to the SLTCO, and provider agency, a LTCOP Annual Plan (III-100.1, below) for each fiscal year indicating program goals and objectives relating to the Program Components (III-100, below) and other program activities; assuring that the LTCOP satisfactorily accomplishes Program Component goals and objectives in the LTCOP Annual Plan; arranging, in consultation with the SLTCO, the provider agency and the AAA, if applicable, for provision of LTCO services in the service area when the LTCOP is temporarily unable to provide coverage; regularly reporting on ombudsman activities as required by the provider agency, AAA and SLTCO, including: assuring that accurate data is provided in a timely manner; regularly reviewing summary reports to for accuracy in data entry; and regularly comparing LTCOP complaint and activity data with statewide statistics and the LTCOP Annual Plan for use in program management (see II-100.1, below); and developing, in conjunction with the SLTCO and provider agencies, procedures for operations of the LTCOP in their service area, including procedures for documenting and filing documents related to complaint investigations. 305.3 Responsibilities of and volunteers not designated as ombudsmen Persons who are either hired or have volunteered as an LTCO but who have not completed the requirements for designation as an LTCO may provide LTCO services as follows: Only designated LTCO may process complaints. Where the Regional Ombudsman is the staff person not yet designated, he/she shall work towards the completion of certification and, until certified as a LTCO, is responsible to request SLTCO supervision for the processing of all complaints. b. Staff and volunteers not designated as LTCO may assist in the provision of LTCO services other than complaint processing under the direct supervision of a designated LTCO. They may not have sole responsibility for the provision of any LTCO service (see III-110, below).
oversight, as it relates to ombudsman program components, of other LTCO staff and/or volunteers and Friendly Visitors; assuring that non-certified staff and volunteers work under the direct supervision of a certified LTCO; submitting to the SLTCO, and provider agency, a LTCOP Annual Plan (III-100.1, below) for each fiscal year indicating program goals and objectives relating to the Program Components (III-100, below) and other program activities; assuring that the LTCOP satisfactorily accomplishes Program Component goals and objectives in the LTCOP Annual Plan; arranging, in consultation with the SLTCO, the provider agency and the AAA, if applicable, for provision of LTCO services in the service area when the LTCOP is temporarily unable to provide coverage; regularly reporting on ombudsman activities as required by the provider agency, AAA and SLTCO, including: assuring that accurate data is provided in a timely manner; regularly reviewing summary reports to for accuracy in data entry; and regularly comparing LTCOP complaint and activity data with statewide statistics and the LTCOP Annual Plan for use in program management (see II-100.1, below); and developing, in conjunction with the SLTCO and provider agencies, procedures for operations of the LTCOP in their service area, including procedures for documenting and filing documents related to complaint investigations. 305.3 Responsibilities of and volunteers not designated as ombudsmen Persons who are either hired or have volunteered as an LTCO but who have not completed the requirements for designation as an LTCO may provide LTCO services as follows: Only designated LTCO may process complaints. Where the Regional Ombudsman is the staff person not yet designated, he/she shall work towards the completion of certification and, until certified as a LTCO, is responsible to request SLTCO supervision for the processing of all complaints. b. Staff and volunteers not designated as LTCO may assist in the provision of LTCO services other than complaint processing under the direct supervision of a designated LTCO. They may not have sole responsibility for the provision of any LTCO service (see III-110, below).