50 It is our understanding that a Contractor may lease the A signed contract would be required to allow the space at the location and cost indicated on page 28 but is successful contractor to both enter into a lease agreement however not required to do so. Please confirm that the as well as collocate. should the successful Contractor elect to lease this space Page 28 Cost pursuant to this RFP, the Contractor would not be required to enter into a lease arrangement for a period prior to the start of delivery or during a period of any delay caused solely by the Department 51 Please validate the tools name /provide the tools used to ITSM - Cherwell with interface to ClearQuest 189 /Table manage the ASPEN environment? Monitoring - Nimsoft & Oracle Enterprise Manager as well B.1. Key ITSM - Cherwell as custom scripts. Contractor Technical Monitoring - Nimsoft & Oracle Ent Manger Backup/Recovery - Oracle tools as well as NetBackup and Technical Backup /recovery - ? DataDomain Tasks and Batch jobs processing /automation - ? Batch Jobs Processing/Automation - OpCon Activities Others - ? 52 191 / Table How many OS upgrade is expected per month? There can be many devices that can have an Operating B.1 - System System upgrade - i.e. desktops, Vblock, Exadata, etc. - on Technical patch and average we are doing Operating System upgrades 3-4 per upgrade year across all devices. 53 What is the failure rate of batch jobs? Are these batch jobs Batch jobs are rarely failing unless an interface file is not 34 / Other running off business hours? received - then they are cancelled. We have less than one general Technical batch job failure per month currently. Batch jobs are information primarily run off business hours - exceptions are those batch jobs supporting EDM and YES NM. 54 Within Appendix 2-B Functional Specifications, the table The Reference to A-8 was a typographical error and of contents provided on page 121 indicates that the should have been deleted. appendix contains A.8 Staffing and Functional areas; Page 120 however the appendix doesn't contain any requirements for that category. Can you please confirm there are no requirements under this subheading of A.8?
50 Page 28 Cost It is our understanding that a Contractor may lease the space at the location and cost indicated on page 28 but is however not required to do so. Please confirm that the should the successful Contractor elect to lease this space pursuant to this RFP, the Contractor would not be required to enter into a lease arrangement for a period prior to the start of delivery or during a period of any delay caused solely by the Department A signed contract would be required to allow the successful contractor to both enter into a lease agreement as well as collocate. 51 189 /Table B.1. Key Contractor Technical Tasks and Activities Technical Please validate the tools name /provide the tools used to manage the ASPEN environment? ITSM - Cherwell Monitoring - Nimsoft & Oracle Ent Manger Backup /recovery - ? Batch jobs processing /automation - ? Others - ? ITSM - Cherwell with interface to ClearQuest Monitoring - Nimsoft & Oracle Enterprise Manager as well as custom scripts. Backup/Recovery - Oracle tools as well as NetBackup and DataDomain Batch Jobs Processing/Automation - OpCon 52 191 / Table B.1 - System patch and upgrade Technical How many OS upgrade is expected per month? There can be many devices that can have an Operating System upgrade - i.e. desktops, Vblock, Exadata, etc. - on average we are doing Operating System upgrades 3-4 per year across all devices. 53 34 / Other general information Technical What is the failure rate of batch jobs? Are these batch jobs running off business hours? Batch jobs are rarely failing unless an interface file is not received - then they are cancelled. We have less than one batch job failure per month currently. Batch jobs are primarily run off business hours - exceptions are those batch jobs supporting EDM and YES NM. 54 Page 120 Within Appendix 2-B Functional Specifications, the table of contents provided on page 121 indicates that the appendix contains A.8 Staffing and Functional areas; however the appendix doesn't contain any requirements for that category. Can you please confirm there are no requirements under this subheading of A.8? The Reference to A-8 was a typographical error and should have been deleted.