D.5.4 Remediation Successful? Purpose To determine if remediation was successful. If production environment is not restored, open an incident record and report Remediation Plan as failed. Continue to work to resolve guidance of Incident Management Process. This is especially important if the Change has exceeded the scheduled implementation window. Decision Logic Yes Go to 5.5 Record Details in Change Record – No Go to Initiate Incident Management Process – 5.5 Record Details In Change Record Purpose After Change is deployed, full documentation is provided in the Change Record Requirement It is the responsibility of the Change Implementer to fully document the details of Statement the Change, its success or failure, the decision to remediate and the exact steps taken to remediate if the change failed. Incident Record (if needed) Input Change Record Procedure or Fully document the details of the Change deployment Work Document the success, failure and/or any anomalies Instruction Record any deviations from the documented deployment plan Record the steps taken if remediation was necessary and associate to any related Incident Management records Output Updated Change Record Metric Number of failed remediation(s) with associated Incident Records 5.0 Deployment Process RACI Matrix An authority matrix is a tool used to help understand parties need to be involved in changes and their level of involvement.
D.5.4 Remediation Successful? Purpose To determine if remediation was successful. If production environment is not restored, open an incident record and report Remediation Plan as failed. Continue to work to resolve guidance of Incident Management Process. This is especially important if the Change has exceeded the scheduled implementation window. Decision Logic Yes – Go to 5.5 Record Details in Change Record No – Go to Initiate Incident Management Process 5.5 Record Details In Change Record Purpose After Change is deployed, full documentation is provided in the Change Record Requirement Statement It is the responsibility of the Change Implementer to fully document the details of the Change, its success or failure, the decision to remediate and the exact steps taken to remediate if the change failed. Input Incident Record (if needed) Change Record Procedure or Work Instruction Fully document the details of the Change deployment Document the success, failure and/or any anomalies Record any deviations from the documented deployment plan Record the steps taken if remediation was necessary and associate to any related Incident Management records Output Updated Change Record Metric Number of failed remediation(s) with associated Incident Records 5.0 Deployment Process RACI Matrix An authority matrix is a tool used to help understand parties need to be involved in changes and their level of involvement.