% of Changes implemented correctly % of Network Change documentation stored in central repository No. of Change Advisory board meetings attended per quarter % Availability of the tools Ensure all NOC Tool No. of with requirements are software/licences Tools Support fully supported updated before 10 – Availability, expiration Functionality No. of user trainings conducted vs. planned Effectively manage Team workload and Weekly load-based 5 Management coverage to ensure schedules seamless continuity Carry out quarterly Signed Staff Score Cards staff performance Staff Assessment submitted before assessments and 5 and Training deadline identify competence Staff training plan gaps TOTAL 100 NOTE: Management may at its discretion change the KPIs and weighting as per dictates of the job and these would be signed for. CONTENT ACCEPTANCE Incumbent Signature Date Snr Network Operations Centre Manager Date Chief Technical Officer Date
% of Changes implemented correctly % of Network Change documentation stored in central repository No. of Change Advisory board meetings attended per quarter Tools Support Ensure all NOC Tool requirements are fully supported – Availability, Functionality % Availability of the tools No. of with software/licences updated before expiration No. of user trainings conducted vs. planned 10 Team Management Effectively manage workload and coverage to ensure seamless continuity Weekly load-based schedules 5 Staff Assessment and Training Carry out quarterly staff performance assessments and identify competence gaps Signed Staff Score Cards submitted before deadline Staff training plan 5 TOTAL 100 NOTE: Management may at its discretion change the KPIs and weighting as per dictates of the job and these would be signed for. CONTENT ACCEPTANCE Incumbent Signature Date Snr Network Operations Centre Manager Date Chief Technical Officer Date