Changes to gift cards Guide for businesses selling one gift card product When selling gift cards and vouchers, refer to this guide at the point of sale to ensure the transaction complies with the requirements of the new laws. From 31 March 2018 in NSW: You can run down existing gift card stock between 31 March and 30 September 2018, as long as you take steps to inform customers that the card/voucher will be valid for the new minimum period of 3 years. If you sell gift cards/vouchers that are pre-printed with an expiry period of less than 3 years: YOU MUST honour the card/voucher for at least 3 years, regardless of what is printed on the card. You also need to take steps to inform the customer that the card/voucher will be valid for 3 years, regardless of what is printed on the card. Options to let the customer know about the correct expiry date include: BEST PRACTICE: remove any reference on the card to an expiry period that is less than 3 years and/or insert an expiry date that is no less than 3 years from the date of purchase, and update terms and conditions on the store’s website. ALTERNATIVE ACTION: put signage on stands where gift cards are located and/or at point of sale provide the customer with printed information at the point of sale about the changes add a note to any receipt issued when the gift card is purchased, and/or update terms and conditions at the point of sale. Key facts about the changes: A minimum expiry period of 3 years and no post-purchase fees apply to most gift cards/vouchers sold from 31 March 2018 in NSW. Post-purchase administration fees that reduce the card balance are prohibited. However, transaction costs such as booking fees and foreign currency conversion fees can be applied. Gift cards purchased before 31 March 2018 continue to have the same expiry period and terms and conditions that applied at the time of purchase. If a visitor from another state or territory buys a gift card while they are in NSW and the gift card can be redeemed for goods or services in NSW, the new laws apply. Activation dates can still be used but a customer must have at least 3 years to redeem the gift card from the date of sale. Certain types of gift cards or vouchers are exempt see the NSW Fair Trading website. – More detail: or call 13 32 20.
Changes to gift cards Guide for businesses selling one gift card product When selling gift cards and vouchers, refer to this guide at the point of sale to ensure the transaction complies with the requirements of the new laws. From 31 March 2018 in NSW: You can run down existing gift card stock between 31 March and 30 September 2018, as long as you take steps to inform customers that the card/voucher will be valid for the new minimum period of 3 years. If you sell gift cards/vouchers that are pre-printed with an expiry period of less than 3 years: YOU MUST honour the card/voucher for at least 3 years, regardless of what is printed on the card. You also need to take steps to inform the customer that the card/voucher will be valid for 3 years, regardless of what is printed on the card. Options to let the customer know about the correct expiry date include: BEST PRACTICE: remove any reference on the card to an expiry period that is less than 3 years and/or insert an expiry date that is no less than 3 years from the date of purchase, and update terms and conditions on the store’s website. ALTERNATIVE ACTION: put signage on stands where gift cards are located and/or at point of sale provide the customer with printed information at the point of sale about the changes add a note to any receipt issued when the gift card is purchased, and/or update terms and conditions at the point of sale. Key facts about the changes: A minimum expiry period of 3 years and no post-purchase fees apply to most gift cards/vouchers sold from 31 March 2018 in NSW. Post-purchase administration fees that reduce the card balance are prohibited. However, transaction costs such as booking fees and foreign currency conversion fees can be applied. Gift cards purchased before 31 March 2018 continue to have the same expiry period and terms and conditions that applied at the time of purchase. If a visitor from another state or territory buys a gift card while they are in NSW and the gift card can be redeemed for goods or services in NSW, the new laws apply. Activation dates can still be used but a customer must have at least 3 years to redeem the gift card from the date of sale. Certain types of gift cards or vouchers are exempt – see the NSW Fair Trading website. More detail: or call 13 32 20.