Support is the cornerstone to building a relationship of trust between supervisor and employee. easy to to be more but It’s say, “I’ll try supportive”, really, what does supportive behavior mean? What does supportive behavior look like? Active Listening Positive body Leaning forward Eye contact Offering resources (help, tools, people, programs, advice, etc.) Creating opportunities for discussions to occur between supervisor and employee Creating an environment that is conducive to listening and talking What does supportive behavior like? feel Non-threatening Open Collaborative Partnering okay to take risks It’s Sincere Example: tell me your thoughts on the Collaborative Project; where do you see us going with the This is a non “Chris, proposal?” threatening question that invites the other It invites the other person to be part of the plan or the solution creating person’s ideas. more of a partnering relationship. What does supportive behavior sound like? Open ended questions that seek to understand Using paraphrasing techniques Summarizing the conversation from the other vantage point person’s Validating, or acknowledging, feelings that exist Example: understand that you are busy, Sue. Your team is always very busy this time of the year (validation). Do I understand “I that from your vantage point the order be filled primarily because we have the inventory available (summarizing from can’t don’t the other point)? Help me understand why that piece of the process would stop the entire order (open ended person’s vantage question seeking to understand)." Open Ended Questions
Support is the cornerstone to building a relationship of trust between supervisor and employee. It’s easy to say, “I’ll try to be more supportive”, but really, what does supportive behavior mean? What does supportive behavior look like? Active Listening Positive body Leaning forward Eye contact Offering resources (help, tools, people, programs, advice, etc.) Creating opportunities for discussions to occur between supervisor and employee Creating an environment that is conducive to listening and talking What does supportive behavior feel like? Non-threatening Open Collaborative Partnering It’s okay to take risks Sincere Example: “Chris, tell me your thoughts on the Collaborative Project; where do you see us going with the proposal?” This is a non threatening question that invites the other person’s ideas. It invites the other person to be part of the plan or the solution creating more of a partnering relationship. What does supportive behavior sound like? Open ended questions that seek to understand Using paraphrasing techniques Summarizing the conversation from the other person’s vantage point Validating, or acknowledging, feelings that exist Example: “I understand that you are busy, Sue. Your team is always very busy this time of the year (validation). Do I understand that from your vantage point the order can’t be filled primarily because we don’t have the inventory available (summarizing from the other person’s vantage point)? Help me understand why that piece of the process would stop the entire order (open ended question seeking to understand)." Open Ended Questions