2016 95.2 4.8 - - - - 2015 96.8 3.2 - - - - Q5b Please tell us whether you agree or disagree with these statements about the SLAB solicitor you spoke to on the telephone: The solicitor explained things clearly in a way I could understand Neither Don’t Strongly Tend to Tend to Strongly agree nor know/not agree agree disagree disagree disagree relevant 2016 98.4 1.6 - - - - 2015 96.8 3.2 - - - - Q5c Please tell us whether you agree or disagree with these statements about the SLAB solicitor you spoke to on the telephone: The solicitor advised me on what to say or do during the interview Neither Don’t Strongly Tend to Tend to Strongly agree nor know/not agree agree disagree disagree disagree relevant 2016 98.4 1.6 - - - - 2015 87.1 6.5 6.5 - - - Q5d Please tell us whether you or disagree with these statements about the SLAB solicitor you spoke to on the telephone: The solicitor made me feel that I could ask him/her questions Neither Don’t Strongly Tend to Tend to Strongly agree nor know/not disagree disagree disagree relevant 2016 96.8 3.2 - - - - 2015 93.5 3.2 - - - 3.2 Q5e Please tell us whether you agree or disagree with these statements about the SLAB solicitor you spoke to on the telephone: The solicitor treated me with respect Neither Don’t Strongly Tend to Tend to Strongly agree nor know/not agree agree disagree disagree disagree relevant 2016 100.0 - - - - - 2015 100.0 - - - - - Q5f Please tell us whether you agree or disagree with these statements about the SLAB solicitor you spoke to on the telephone: I trusted the solicitor to act in my best interests Neither Don’t Strongly Tend to Tend to Strongly agree nor know/not agree agree disagree disagree disagree relevant
2016 95.2 4.8 - - - - 2015 96.8 3.2 - - - - Q5b Please tell us whether you agree or disagree with these statements about the SLAB solicitor you spoke to on the telephone: The solicitor explained things clearly in a way I could understand Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree Don’t know/not relevant 2016 98.4 1.6 - - - - 2015 96.8 3.2 - - - - Q5c Please tell us whether you agree or disagree with these statements about the SLAB solicitor you spoke to on the telephone: The solicitor advised me on what to say or do during the interview Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree Don’t know/not relevant 2016 98.4 1.6 - - - - 2015 87.1 6.5 6.5 - - - Q5d Please tell us whether you or disagree with these statements about the SLAB solicitor you spoke to on the telephone: The solicitor made me feel that I could ask him/her questions Strongly Tend to Neither agree nor disagree Tend to disagree Strongly disagree Don’t know/not relevant 2016 96.8 3.2 - - - - 2015 93.5 3.2 - - - 3.2 Q5e Please tell us whether you agree or disagree with these statements about the SLAB solicitor you spoke to on the telephone: The solicitor treated me with respect Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree Don’t know/not relevant 2016 100.0 - - - - - 2015 100.0 - - - - - Q5f Please tell us whether you agree or disagree with these statements about the SLAB solicitor you spoke to on the telephone: I trusted the solicitor to act in my best interests Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree Don’t know/not relevant