rate; staff motivation projects launched. UNDP South-South UNDP South-South rate. Starting end-2017. program) program) National services upgraded from E-governance Baseline study Communication Legal obligation At least 50% 3.3. Usage rate of Baseline, 2016 At least 90% of Methods: Quantitative platforms underused conducted to with public and created to offer any increase in citizen platforms and final public services survey, Key Informant by citizens, electronic identify the reasons private service new services also usage of my.gov.ge (my.gov.ge, evaluations; offered through Interviews. ID system designed of the slow uptake providers to expand on electronic by 2019. governmen.ge, ongoing my.gov.ge by 2020. Risks: identifying to provide access to in usage, formulate services increases platforms. data.ge). Proportion of monitoring Public satisfaction appropriate method to services is not response and recognition and Technical public services offered data with my.gov.ge measure the indicator effectively develop redress usage. Starting specifications through electronic platform grows implemented mechanisms by 2017 continuous. incorporated in platforms. substantially. mid-2017. Service delivery Routine usage SOP in 2018. levels of the electronic governance platform stabilized by 2020. In accordance with policies and procedures, the project will be monitored through the following monitoring and evaluation plans: [Note: UNDP’s programming monitoring and evaluation plans should be adapted to project context, as needed]
rate; staff motivation rate. projects launched. Starting end-2017. National services upgraded from UNDP South-South program) UNDP South-South program) 3.3. Usage rate of platforms (my.gov.ge, governmen.ge, data.ge). Proportion of public services offered through electronic platforms. Baseline, and final evaluations; ongoing monitoring data E-governance platforms underused by citizens, electronic ID system designed to provide access to services is not effectively implemented 2016 Baseline study conducted to identify the reasons of the slow uptake in usage, formulate response and develop redress mechanisms by mid-2017. Communication with public and private service providers to expand services increases recognition and usage. Starting 2017 continuous. Legal obligation created to offer any new services also on electronic platforms. Technical specifications incorporated in Service delivery SOP in 2018. At least 50% increase in citizen usage of my.gov.ge by 2019. At least 90% of public services offered through my.gov.ge by 2020. Public satisfaction with my.gov.ge platform grows substantially. Routine usage levels of the electronic governance platform stabilized by 2020. Methods: Quantitative survey, Key Informant Interviews. Risks: identifying appropriate method to measure the indicator In accordance with UNDP’s programming policies and procedures, the project will be monitored through the following monitoring and evaluation plans: [Note: monitoring and evaluation plans should be adapted to project context, as needed]