Panel Member, Relationships in Consumer Association for “Close Behavior” Roundtable, Consumer Research (2014). Paper presented on for a Bernard “Explanations Counterstereotypical Person’s Behavior,” Weiner Retirement Symposium on Attribution Theory (2014). Paper presented on Judgments of Small Service Groups: When Are There Too “Consumers’ Association for Consumer Research Conference (2013). With Shashi Many Women,” Matta. Paper presented on Effectiveness of Firm Strategies to Combat Negative “The Consumers’ Evaluations of American Marketing Association Winter Offshored Customer Service,” Conference (2011). With Shashi Matta. Educators’ Paper presented on among Employees: Effects on Consumer Anger, “Witnessing Incivility Global Judgments, and Academy of Management Conference (2009). With Repatronage,” Christine Porath, Deborah MacInnis, and Steve Koppitsch. Paper presented on Research on at the AMA SERVSIG Doctoral “Behavioral Services,” Consortium (2007). Panelist on for Advancing Understanding of Consumer at the Association “Strategies Behavior,” for Consumer Research Conference (2007). Paper presented on Perceptions of Off-shored Service Providers: Cross-over or “Consumers’ Cross-out?” at the Frontiers in Service Conference (2007). With Shashi Matta. Paper presented on between Consumers and at the “Psychological Connections Employees,” AMA Sheth Foundation Doctoral Consortium (2007). Paper presented on Perceptions of Firms Employing Counterstereotypical Service “Consumers’ Providers: Making a Case for a Gender Diverse at the AMA Winter Work Force,” Marketing Educators Conference (2007). With Shashi Matta. Paper presented on Service Employee Labels Communicate Value? Marketing Implications “Do of Innovative Employment Practices in Service at the AMA Winter Marketing Firms,” Educators Conference (2007). With Shashi Matta. Panelist on at the AMA Winter Marketing “Fisher IMS/ServSIG Dissertation Proposal Awards” Educators Conference (2007). Paper presented on Women Lead, Do Perceptions of her Firm at “When Consumers’ Follow?” the Association for Consumer Research Conference (2006). With Shashi Matta.
Panel Member, “Close Relationships in Consumer Behavior” Roundtable, Association for Consumer Research (2014). Paper presented on “Explanations for a Counterstereotypical Person’s Behavior,” Bernard Weiner Retirement Symposium on Attribution Theory (2014). Paper presented on “Consumers’ Judgments of Small Service Groups: When Are There Too Many Women,” Association for Consumer Research Conference (2013). With Shashi Matta. Paper presented on “The Effectiveness of Firm Strategies to Combat Consumers’ Negative Evaluations of Offshored Customer Service,” American Marketing Association Winter Educators’ Conference (2011). With Shashi Matta. Paper presented on “Witnessing Incivility among Employees: Effects on Consumer Anger, Global Judgments, and Repatronage,” Academy of Management Conference (2009). With Christine Porath, Deborah MacInnis, and Steve Koppitsch. Paper presented on “Behavioral Research on Services,” at the AMA SERVSIG Doctoral Consortium (2007). Panelist on “Strategies for Advancing Understanding of Consumer Behavior,” at the Association for Consumer Research Conference (2007). Paper presented on “Consumers’ Perceptions of Off-shored Service Providers: Cross-over or Cross-out?” at the Frontiers in Service Conference (2007). With Shashi Matta. Paper presented on “Psychological Connections between Consumers and Employees,” at the AMA Sheth Foundation Doctoral Consortium (2007). Paper presented on “Consumers’ Perceptions of Firms Employing Counterstereotypical Service Providers: Making a Case for a Gender Diverse Work Force,” at the AMA Winter Marketing Educators Conference (2007). With Shashi Matta. Paper presented on “Do Service Employee Labels Communicate Value? Marketing Implications of Innovative Employment Practices in Service Firms,” at the AMA Winter Marketing Educators Conference (2007). With Shashi Matta. Panelist on “Fisher IMS/ServSIG Dissertation Proposal Awards” at the AMA Winter Marketing Educators Conference (2007). Paper presented on “When Women Lead, Do Consumers’ Perceptions of her Firm Follow?” at the Association for Consumer Research Conference (2006). With Shashi Matta.