Minutes of Portishead Medical Group Patient Group Meeting Tuesday 19th April 2016 1. Welcome and apologies Kath thanked everyone for coming. HE complimented the Portishead Porters and praised the service that they provide for people in Portishead. 2. Matters arising from the last meeting on 15th December 2015 and log of open actions The Action Log was reviewed and updated an extract of all open items is shown below: – Action Date and Subject Detail Action Required Progress Date Closed No. Source Mar14-3 March 2014 Waiting time is Practice audit of This audit was completed in Jan 22/1/16 PPG Report too long waiting times. 2016 and discussed in a doctors’ Practice to identify meeting. reasons and agree Please see the comments ways to reduce these. Dec 15-1 Dec 2015 Healthwatch LA offered to This has been circulated 5/3/16 Meeting presentation forward a presentation about Healthwatch to KP for circulation Dec 15-2 Dec 2015 Patient info Logistics for next All completed 8.2.2016 Meeting evening meeting Dec 15-3 Dec 2015 FFT feedback Attach a plastic Installed Mar 2016 Meeting holder next to the check in screen for questionnaires Dec 15-4 Dec 2015 Waiting room Circulate a list of Completed 27.1.16 Meeting screen available info for the waiting room screen Dec 15-5 Dec 2015 Waiting room Add waiting room Completed 14.4.16 Meeting screen screen as standing item on agendas Dec 15-6 Dec 2015 Contact details Encourage patients Completed Mar 2016 Meeting to provide details
Minutes of Portishead Medical Group Patient Group Meeting Tuesday 19th April 2016 1. Welcome and apologies Kath thanked everyone for coming. HE complimented the Portishead Porters and praised the service that they provide for people in Portishead. 2. Matters arising from the last meeting on 15th December 2015 and log of open actions The Action Log was reviewed and updated – an extract of all open items is shown below: Action No. Date and Source Subject Detail Action Required Progress Date Closed Mar14-3 March 2014 PPG Report Waiting time is too long Practice audit of waiting times. Practice to identify reasons and agree ways to reduce these. This audit was completed in Jan 2016 and discussed in a doctors’ meeting. Please see the comments 22/1/16 Dec 15-1 Dec 2015 Meeting Healthwatch presentation LA offered to forward a presentation about Healthwatch to KP for circulation This has been circulated 5/3/16 Dec 15-2 Dec 2015 Meeting Patient info evening Logistics for next meeting All completed 8.2.2016 Dec 15-3 Dec 2015 Meeting FFT feedback Attach a plastic holder next to the check in screen for questionnaires Installed Mar 2016 Dec 15-4 Dec 2015 Meeting Waiting room screen Circulate a list of available info for the waiting room screen Completed 27.1.16 Dec 15-5 Dec 2015 Meeting Waiting room screen Add waiting room screen as standing item on agendas Completed 14.4.16 Dec 15-6 Dec 2015 Meeting Contact details Encourage patients to provide details Completed Mar 2016