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SA&S Board Key-Players Strong buy-in Project has support and direction from a high-level. High-Level oversight Keep informed or escalation Face to Face meeting As required Programme Manager Full Project Business Users and End Users Stakeholder Approach Impact Interests Purpose of Communication Method Freq Responsible Timescale Students’ Association Representatives Active Consultation Key to the project they need to be brought in to one of the key groups, which are supporting the pilot and the final roll out. Student Experience Seek Requirements and Needs Face to Face As appropriate during pilot and full requirement capture Business Analyst. UX Researcher Throughout Requirements Phases School Student Representatives Active Consultation Key to the project they need to be brought in to one of the key groups, which are supporting the pilot and the final roll out. Student Experience and digital tools available for students. Seek Requirements and Needs. For them to recruit additional resource E-Mail Face to Face Presentations As appropriate during pilot and full requirement capture Business Analyst. UX Researcher Throughout Requirements Phases Students from the Pilot Schools Active Consultation Key to the project they need to be brought in to one of the key groups, which are supporting the pilot and the final roll out. Responsible for project within the framework of the DT Portfolio Seek Requirements and Needs. For them to recruit additional resource E-Mail Face to Face Presentations Customer Journey Mapping As appropriate during pilot and full requirement capture Business Analyst. UX Researcher Throughout Requirements Phases IS Service Owners (All IT Service which interact with students and provide services) Active Consultation Key to the project need to be committed for the elements of their services which are student facing to be on the new portal Responsible for the project with the framework of the SA&S Programme of Service Excellence Seek requirements and understand integration issues Face to Face E-Mail As appropriate during pilot and full requirement capture Business Analyst. UX Researcher Throughout Requirements Phases