information leaflets, on stakeholders. Ongoing with feedback sought application forms etc. every 3 years through survey Meaningful engagement/ Monitor information on social interaction with social media – media sites and to ensure it is Ongoing twitter, Facebook. clear and relevant. Ensure that information on the website is up-to-date, relevant Feedback from Stakeholders / Ongoing clear, consistent, timely and Customers accurate. Timeliness and Courtesy Deliver quality services with courtesy, sensitivity and the minimum delay, fostering a climate of mutual respect between provider and customer. Give contact names in all communications to ensure ease of ongoing transactions. Action Indicator Timeline Ensure all staff are aware of Guidelines included in policy the guidelines with regard to and procedures manual Ongoing the procedures for answering the phone Meet the standards of service Customer/Stakeholder as set out in the Customer feedback through comment Ongoing Charter and ongoing review of sheet/survey performance Freedom of Information (FOI) requests and Access to Statutory requirements are Ongoing Information on the met. Environment (AIE) requests meet the statutory Contact person is included on requirements and relevant website and relevant contact person provided. correspondence Promote the use of social E-mail reminders. media, website, and e-zines to Technical Support provided Ongoing circulate information. E-mail signatures to include contact details e.g. Name, Technical support provided Ongoing Title, Department, phone and e-mail.
information leaflets, on application forms etc. stakeholders. Ongoing with feedback sought every 3 years through survey Meaningful engagement/ interaction with social media – twitter, Facebook. Monitor information on social media sites and to ensure it is clear and relevant. Ongoing Ensure that information on the website is up-to-date, relevant clear, consistent, timely and accurate. Feedback from Stakeholders / Customers Ongoing Timeliness and Courtesy Deliver quality services with courtesy, sensitivity and the minimum delay, fostering a climate of mutual respect between provider and customer. Give contact names in all communications to ensure ease of ongoing transactions. Action Indicator Timeline Ensure all staff are aware of the guidelines with regard to the procedures for answering the phone Guidelines included in policy and procedures manual Ongoing Meet the standards of service as set out in the Customer Charter and ongoing review of performance Customer/Stakeholder feedback through comment sheet/survey Ongoing Freedom of Information (FOI) requests and Access to Information on the Environment (AIE) requests meet the statutory requirements and relevant contact person provided. Statutory requirements are met. Contact person is included on website and relevant correspondence Ongoing Promote the use of social media, website, and e-zines to circulate information. E-mail reminders. Technical Support provided Ongoing E-mail signatures to include contact details e.g. Name, Title, Department, phone and e-mail. Technical support provided Ongoing