RN Case Manager Expert Manager’s Scale: N = Behavioral Expectations Not Met or N/A A = Approaching Behavioral Expectations M = Meets Behavioral Evaluation Self-Evaluation Expectations E = Exceeds Behavioral Expectations UMHHC Performance Expectations For All Employees () Customer Focus: Relates work and job purpose to UMHHC mission and commitment to putting patients and families first. Teamwork: Interacts effectively and builds respectful relationships within and between and among individuals. Communication: Communicates effectively in ways that enhance productivity and build respectful relationships. Demonstrates active listening, written, verbal, and information technology skills. Shares relevant information. Conflict Resolution: Seeks constructive approaches to resolving workplace issues. Integrity: Adheres to high standards of personal and professional conduct. Adapting to Change: Responds positively to change, showing willingness to learn new ways to accomplish work. Respect for Individuals: Fosters mutual respect and supports UMHS commitment to diversity. Promotes community building and diversity initiatives that help employees learn and respect each other’s’ differences. Safety: Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures and protocols as appropriate by job function. Quality: Adopts practices to improve work processes, enhance customer satisfaction and ensure excellence in daily work. Efficiency: Accomplishes work in ways that maximize productivity and available resources while minimizing waste. Attendance.
RN Case Manager Expert Scale: N = Behavioral Expectations Not Met or N/A A = Approaching Behavioral Expectations M = Meets Behavioral Expectations E = Exceeds Behavioral Expectations Self-Evaluation Manager’s Evaluation UMHHC Performance Expectations For All Employees () Customer Focus: Relates work and job purpose to UMHHC mission and commitment to putting patients and families first. Teamwork: Interacts effectively and builds respectful relationships within and between and among individuals. Communication: Communicates effectively in ways that enhance productivity and build respectful relationships. Demonstrates active listening, written, verbal, and information technology skills. Shares relevant information. Conflict Resolution: Seeks constructive approaches to resolving workplace issues. Integrity: Adheres to high standards of personal and professional conduct. Adapting to Change: Responds positively to change, showing willingness to learn new ways to accomplish work. Respect for Individuals: Fosters mutual respect and supports UMHS commitment to diversity. Promotes community building and diversity initiatives that help employees learn and respect each other’s’ differences. Safety: Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures and protocols as appropriate by job function. Quality: Adopts practices to improve work processes, enhance customer satisfaction and ensure excellence in daily work. Efficiency: Accomplishes work in ways that maximize productivity and available resources while minimizing waste. Attendance.