Expected cell Lack of empathy 4.5 (6) 0.0 9.8 (6) frequencies below 5 Expected Non-individualised cell 4.5 (6) 4.1 (3) 4.9 (3) approach frequencies below 5 Expected Client not engaging with cell 4.5 (6) 0.0 9.8 (6) service frequencies below 5 Expected cell Client made to wait 3.7 (5) 5.5 (4) 1.6 (1) frequencies below 5 Expected cell Being told off 3.7 (5) 6.8 (5) 0.0 frequencies below 5 Expected cell Client being difficult 3.7 (5) 0.0 8.2 (5) frequencies 5 Expected Not seeing past drug use to cell 3.0 (4) 5.5 (4) 0.0 real frequencies below 5 Expected cell Lack of Confidentiality 2.2 (3) 2.7 (1) 3.3 (2) frequencies 5 Expected Professionals having no cell 2.2 (3) 2.7 (2) 1.6 (1) experience of drugs frequencies 5 Expected cell Professionals blaming 2.2 (3) 4.1 (3) 0.0 frequencies 5 Expected Breaking promises / not cell 2.2 (3) 1.4 (1) 3.3 (2) sticking to plan frequencies 5 Expected Client feeling rejected / cell 2.2 (3) 2.7 (2) 1.6 (1) not welcome frequencies below 5 Expected Not being given an cell 2.2 (3) 1.4 (1) 3.3 (2) explanation/feedback frequencies 5 Expected Lack of links with other cell 2.2 (3) 0.0 4.9 (3) services frequencies below 5
Lack of empathy 4.5 (6) 0.0 9.8 (6) Expected cell frequencies below 5 Non-individualised approach 4.5 (6) 4.1 (3) 4.9 (3) Expected cell frequencies below 5 Client not engaging with service 4.5 (6) 0.0 9.8 (6) Expected cell frequencies below 5 Client made to wait 3.7 (5) 5.5 (4) 1.6 (1) Expected cell frequencies below 5 Being told off 3.7 (5) 6.8 (5) 0.0 Expected cell frequencies below 5 Client being difficult 3.7 (5) 0.0 8.2 (5) Expected cell frequencies 5 Not seeing past drug use to real 3.0 (4) 5.5 (4) 0.0 Expected cell frequencies below 5 Lack of Confidentiality 2.2 (3) 2.7 (1) 3.3 (2) Expected cell frequencies 5 Professionals having no experience of drugs 2.2 (3) 2.7 (2) 1.6 (1) Expected cell frequencies 5 Professionals blaming 2.2 (3) 4.1 (3) 0.0 Expected cell frequencies 5 Breaking promises / not sticking to plan 2.2 (3) 1.4 (1) 3.3 (2) Expected cell frequencies 5 Client feeling rejected / not welcome 2.2 (3) 2.7 (2) 1.6 (1) Expected cell frequencies below 5 Not being given an explanation/feedback 2.2 (3) 1.4 (1) 3.3 (2) Expected cell frequencies 5 Lack of links with other services 2.2 (3) 0.0 4.9 (3) Expected cell frequencies below 5