Q17 How satisfied or dissatisfied are you with the overall estate services provided by Brent Housing Partnership? Very satisfied 1 Fairly satisfied 2 Neither satisfied nor dissatisfied 3 Fairly dissatisfied 4 Very dissatisfied 5 Leaseholders INTERVIEW READ OUT: Brent Housing Partnership are interested to know about the information they provide around service charges. Q18 Thinking about your service charges, how satisfied or dissatisfied are you with the following? Very Fairly Neither Fairly Very satisfied satisfied dissatisfied dissatisfied The consultation you receive when Brent Housing 1 2 3 4 5 Partnership sets the service charges How easy it is to understand 1 2 3 4 5 your service charge statement The information about how your 1 2 3 4 5 service charges are calculated ASK ALL Q19 Is there anything else you would like to say about your home or the services Brent Housing Partnership provide? Demographic like to ask you a few final questions to help us to put your answers into context. We want to I’d now understand the views of different types of people across Brent. Q20 Which age group do you fall into? 1 16 24 – 2 25 34 – 3 35 44 – 4 45 54 – 5 55 59 – 6 60 64 –
Q17 How satisfied or dissatisfied are you with the overall estate services provided by Brent Housing Partnership? Very satisfied 1 Fairly satisfied 2 Neither satisfied nor dissatisfied 3 Fairly dissatisfied 4 Very dissatisfied 5 Leaseholders INTERVIEW READ OUT: Brent Housing Partnership are interested to know about the information they provide around service charges. Q18 Thinking about your service charges, how satisfied or dissatisfied are you with the following? Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied The consultation you receive when Brent Housing Partnership sets the service charges 1 2 3 4 5 How easy it is to understand your service charge statement 1 2 3 4 5 The information about how your service charges are calculated 1 2 3 4 5 ASK ALL Q19 Is there anything else you would like to say about your home or the services Brent Housing Partnership provide? Demographic I’d now like to ask you a few final questions to help us to put your answers into context. We want to understand the views of different types of people across Brent. Q20 Which age group do you fall into? 1 16 – 24 2 25 – 34 3 35 – 44 4 45 – 54 5 55 – 59 6 60 – 64