cycle. Legal Aid Handbook The scope of this activity has changed. The handbook is the main Review source of information and guidance for firms registered to deliver legal aid. A project is now in place to fully review how our customers and SLAB use this resource. This will include consideration of both the equality information contained in this resource and the accessibility of the resource itself. This project will continue throughout 2017-18. Development of We are developing resources for employees to ensure access to dedicated equality information on the accessibility of the office they work in and other materials/ information relevant guidance e.g. how to use induction loops. We are also on making reasonable developing dedicated materials for our Learning Management System. adjustments Planning in response Gaps identified in the access audits are to be planned and prioritised to our access audits for our CLAO and PDSO offices within the restrictions of relevant lease and publishing agreements. This will include information for customers or visitors. accessibility We include questions on accessibility in our CLAO and PDSO client information surveys and there have been no significant issues raised. Develop dedicated Some materials have been developed or communicated through our tools and materials to employee intranet and new Learning Management System e.g. our support ongoing equality impact assessment toolkit and information on mental health. equality awareness It’s important we continue to advertise new resources and updated raising information as part of our approach to raising awareness and training on equality issues. Work that has not progressed and will be replanned in our next outcomes cycle Deliver a programme Thistle House reception team received awareness training and of E&D awareness discussed their experiences and further training needs. Approach for sessions for CLAO/ PDSO is to be identified by a new business manager and has not employees, prioritising yet progressed due to other business pressures. Reception staff Review the use and The role of equality champions and what that means within SLAB will impact of equality be considered under the project on mental health at work. champions Gathering equality We have completed useful work to review the different ways we data about our service collect data. Any changes in data collection through our core systems users will require significant resource from our Information Systems team and require robust project planning. This remains an important requirement for us to be able to monitor our customer journey,
cycle. Legal Aid Handbook Review The scope of this activity has changed. The handbook is the main source of information and guidance for firms registered to deliver legal aid. A project is now in place to fully review how our customers and SLAB use this resource. This will include consideration of both the equality information contained in this resource and the accessibility of the resource itself. This project will continue throughout 2017-18. Development of dedicated equality materials/ information on making reasonable adjustments We are developing resources for employees to ensure access to information on the accessibility of the office they work in and other relevant guidance e.g. how to use induction loops. We are also developing dedicated materials for our Learning Management System. Planning in response to our access audits and publishing accessibility information Gaps identified in the access audits are to be planned and prioritised for our CLAO and PDSO offices within the restrictions of relevant lease agreements. This will include information for customers or visitors. We include questions on accessibility in our CLAO and PDSO client surveys and there have been no significant issues raised. Develop dedicated tools and materials to support ongoing equality awareness raising Some materials have been developed or communicated through our employee intranet and new Learning Management System e.g. our equality impact assessment toolkit and information on mental health. It’s important we continue to advertise new resources and updated information as part of our approach to raising awareness and training on equality issues. Work that has not progressed and will be replanned in our next outcomes cycle Deliver a programme of E&D awareness sessions for employees, prioritising Reception staff Thistle House reception team received awareness training and discussed their experiences and further training needs. Approach for CLAO/ PDSO is to be identified by a new business manager and has not yet progressed due to other business pressures. Review the use and impact of equality champions The role of equality champions and what that means within SLAB will be considered under the project on mental health at work. Gathering equality data about our service users We have completed useful work to review the different ways we collect data. Any changes in data collection through our core systems will require significant resource from our Information Systems team and require robust project planning. This remains an important requirement for us to be able to monitor our customer journey,