SECTION 2 Are you ready for distance learning? This vocational qualification enables you to develop and demonstrate your knowledge and competence. It is completed by: Distance learning • Minimal face-to-face contact • Self-directed study • It is not offered as a face-to-face taught programme or training course. Are you confident that you will be able to complete your vocational qualification in this way, committing a regular time slot to studying/producing evidence?  Yes  No you will not be able to register for the qualification – Do you have regular access and permission to use an internet connection which will allow you to access an e-portfolio?  Yes  No you will not be able to register for the qualification – SECTION 3a Is this the right qualification for you? The Level 3 Diploma in Customer Service requires you to: Demonstrate and understanding of the principles of customer service and • accepted customer service language Demonstrate an understanding of the rules that impact on improvements in • customer service including external legislation and regulation Take responsibility for your own workload (including setting deadlines and • prioritising urgent and important work Suggest change and improvement • Support other staff and colleagues • Are you confident that your current job role and level of responsibility will enable you to meet the requirements of all mandatory units and a range of the optional units that make up the qualification? You may wish to review the requirements of these mandatory and optional units on our website at  Yes  No you will not be able to register for the qualification – Do you already hold any vocational qualifications in customer service? If so, you may be able to apply for Recognition of Prior Learning (RPL). Further information can be found on our website at  Yes I have contacted the VQAC about RPL –  No I do not hold any previous vocational qualifications –
SECTION 2 Are you ready for distance learning? This vocational qualification enables you to develop and demonstrate your knowledge and competence. It is completed by: • Distance learning • Minimal face-to-face contact • Self-directed study It is not offered as a face-to-face taught programme or training course. Are you confident that you will be able to complete your vocational qualification in this way, committing a regular time slot to studying/producing evidence?  Yes  No – you will not be able to register for the qualification Do you have regular access and permission to use an internet connection which will allow you to access an e-portfolio?  Yes  No – you will not be able to register for the qualification SECTION 3a Is this the right qualification for you? The Level 3 Diploma in Customer Service requires you to: • Demonstrate and understanding of the principles of customer service and accepted customer service language • Demonstrate an understanding of the rules that impact on improvements in customer service including external legislation and regulation • Take responsibility for your own workload (including setting deadlines and prioritising urgent and important work • Suggest change and improvement • Support other staff and colleagues Are you confident that your current job role and level of responsibility will enable you to meet the requirements of all mandatory units and a range of the optional units that make up the qualification? You may wish to review the requirements of these mandatory and optional units on our website at  Yes  No – you will not be able to register for the qualification Do you already hold any vocational qualifications in customer service? If so, you may be able to apply for Recognition of Prior Learning (RPL). Further information can be found on our website at  Yes – I have contacted the VQAC about RPL  No – I do not hold any previous vocational qualifications