telephone numbers All log books and record Inspected and sheets available Inspected and signed KPIM 17 95% signed off weekly inspected and signed off off daily by CM by CM by CM and SM Post Service provided to Questionnaire issued Management to KPIM 18 satisfaction of the 100% to a sample of clients complete Customer quarterly questionnaire if received Contractor assigned only trained pool guards dedicated to the CM to ensure SM to check KPIM 19 100% Customer used onto BHC compliance daily compliance locations. All sites/locations fully SM to check Logs staffed at all times as CM to compile weekly and KPIG 1 stipulated in SSR and 100% Manning Report and undertake cover provided for Shift Log weekly random checks absences Guards are alert at all SM to check Logs times and are fit for duty CM to compile weekly and KPIG 2 e.g. not asleep or under 100% Manning Report and undertake the influence while on Shift Log weekly random checks duty Equipment detailed in SSR is provided and is CM to ensure SM to make KPIG 3 100% carried by or available to compliance daily random checks Guards at all times CM to ensure tests SM to undertake Radio network effective undertaken weekly KPIG 4 100% random checks and tested and problems on effectiveness reported to SM Effective assistance provided during SM to discuss emergency situation effectiveness of CM to report on KPIG 5 and/or test drills, 100% assistance and effectiveness to SM including fire, bomb any failings with alerts and other CM incidents.
telephone numbers KPIM 17 All log books and record sheets available inspected and signed off by CM and SM 95% Inspected and signed off daily by CM Inspected and signed off weekly by CM KPIM 18 Service provided to satisfaction of the Customer 100% Questionnaire issued to a sample of clients quarterly Post Management to complete questionnaire if received KPIM 19 Contractor assigned only trained pool guards dedicated to the Customer used onto BHC locations. 100% CM to ensure compliance daily SM to check compliance KPIG 1 All sites/locations fully staffed at all times as stipulated in SSR and cover provided for absences 100% CM to compile Manning Report and Shift Log weekly SM to check Logs weekly and undertake random checks KPIG 2 Guards are alert at all times and are fit for duty e.g. not asleep or under the influence while on duty 100% CM to compile Manning Report and Shift Log weekly SM to check Logs weekly and undertake random checks KPIG 3 Equipment detailed in SSR is provided and is carried by or available to Guards at all times 100% CM to ensure compliance daily SM to make random checks KPIG 4 Radio network effective and tested 100% CM to ensure tests undertaken weekly and problems reported to SM SM to undertake random checks on effectiveness KPIG 5 Effective assistance provided during emergency situation and/or test drills, including fire, bomb alerts and other incidents. 100% CM to report on effectiveness to SM SM to discuss effectiveness of assistance and any failings with CM