ILEX VIEW MEDICAL PRACTICE “Promoting good health” Rossendale Primary Health Care Centre 161 Bacup Road, Rawtenstall, Rossendale, Lancashire, BB4 7PL Tel: 01706 253550 Fax: 01706 219947 Practice Manager: Alaina Ibbotson alaina.ibbotson@nhs.net Questionnaire Results 2012 This questionnaire was given to random patients who attended the GP practice to see a doctor or nurse. It was completed in order to assess the service provided. No Poor Fair Good Very Good Excellent Experience Speed at which the 1 2 4 7 5 3 telephone was answered Length of time you had to 3 6 7 6 wait for an appointment Convenience of day and 2 5 8 7 time of your appointment Seeing the doctor of your 3 4 8 7 choice Length of time waiting to 1 4 7 10 check in with reception Length of time waiting to 1 4 5 4 8 see the doctor or nurse Opportunity of speaking 8 3 5 3 3 to a doctor or nurse on the telephone Opportunity of obtaining a 11 1 2 3 2 3 home visit when necessary Level of satisfaction with 10 1 1 4 2 4 the after hours service Prescription ready on time 2 1 3 5 11 Prescription correctly 2 1 5 3 11 issued Handling of any queries 1 4 6 11 Were you told when to 4 3 4 5 6 contact us for your results Results available when 5 4 4 3 6 you contacted us Level of satisfaction with 4 1 2 3 5 7 the information provided of satisfaction with 4 1 2 3 4 8 the manner in which the result was given Information provided by 2 1 5 5 9 reception staff
ILEX VIEW MEDICAL PRACTICE “Promoting good health” Rossendale Primary Health Care Centre 161 Bacup Road, Rawtenstall, Rossendale, Lancashire, BB4 7PL Tel: 01706 253550 Fax: 01706 219947 Practice Manager: Alaina Ibbotson alaina.ibbotson@nhs.net Questionnaire Results 2012 This questionnaire was given to random patients who attended the GP practice to see a doctor or nurse. It was completed in order to assess the service provided. No Experience Poor Fair Good Very Good Excellent Speed at which the telephone was answered 1 2 4 7 5 3 Length of time you had to wait for an appointment 3 6 7 6 Convenience of day and time of your appointment 2 5 8 7 Seeing the doctor of your choice 3 4 8 7 Length of time waiting to check in with reception 1 4 7 10 Length of time waiting to see the doctor or nurse 1 4 5 4 8 Opportunity of speaking to a doctor or nurse on the telephone 8 3 5 3 3 Opportunity of obtaining a home visit when necessary 11 1 2 3 2 3 Level of satisfaction with the after hours service 10 1 1 4 2 4 Prescription ready on time 2 1 3 5 11 Prescription correctly issued 2 1 5 3 11 Handling of any queries 1 4 6 11 Were you told when to contact us for your results 4 3 4 5 6 Results available when you contacted us 5 4 4 3 6 Level of satisfaction with the information provided 4 1 2 3 5 7 of satisfaction with the manner in which the result was given 4 1 2 3 4 8 Information provided by reception staff 2 1 5 5 9