Does the consumer understand the options before them, or would the advocacy process be improved if the consumer was supported by a family member, friend etc. who knew the consumer well Inform the consumer about our agency's policy relating to consent if the consumer wishes information to be disclosed to people outside our agency during the advocacy process. Decision making in the management of our agency Consumers, people with disability, advocates, volunteer advocates, families and interested members of the public are encouraged to give feedback and have input into our agency. Our agency will encourage consumers and people with disability to participate in our operations. agency’s People with disability will be encouraged to be involved in governance of our agency and be provided with the necessary support, by Committee members, staff and volunteers, to ensure their representation is as active as possible. All stakeholders of our agency, including people with disability, their families, carers and advocates, will be invited to participate in policy development and evaluation of our agency. Sample Policy: Consumer/ people with disability Participation – Policy statement: In developing its services, Service Excellence will involve customers through consultation and active participation in decision making. Contents Purpose Scope Links to other documents Aims Principles Review 1. Purpose To consult with consumers/ people with disability or have consumers/ people with disability participate in decisions that may affect them or will shape the future of our agency. In addressing quality, continuous improvement, learning and development we – are committed to the belief that by involving consumers/ people with disability our advocacy delivery will more relevant to their needs. We are committed to achieving real outcomes for consumers/ people with disability.
Does the consumer understand the options before them, or would the advocacy process be improved if the consumer was supported by a family member, friend etc. who knew the consumer well Inform the consumer about our agency's policy relating to consent if the consumer wishes information to be disclosed to people outside our agency during the advocacy process. Decision making in the management of our agency Consumers, people with disability, advocates, volunteer advocates, families and interested members of the public are encouraged to give feedback and have input into our agency. Our agency will encourage consumers and people with disability to participate in our agency’s operations. People with disability will be encouraged to be involved in governance of our agency and be provided with the necessary support, by Committee members, staff and volunteers, to ensure their representation is as active as possible. All stakeholders of our agency, including people with disability, their families, carers and advocates, will be invited to participate in policy development and evaluation of our agency. Sample Policy: Consumer/ people with disability – Participation Policy statement: In developing its services, Service Excellence will involve customers through consultation and active participation in decision making. Contents Purpose Scope Links to other documents Aims Principles Review 1. Purpose To consult with consumers/ people with disability or have consumers/ people with disability participate in decisions that may affect them or will shape the future of our agency. In addressing quality, continuous improvement, learning and development – we are committed to the belief that by involving consumers/ people with disability our advocacy delivery will more relevant to their needs. We are committed to achieving real outcomes for consumers/ people with disability.