AgedAdvisor has approached over 400 ARC facilities and asked them to encourage their resthome and hospital care residents to complete the information sheet we put together for the Living well with long-term conditions section. We were aware that many ARC residents would be unable to complete a submission on their own but were very keen that their voice was heard in regard to how they saw their needs being met. We have received feedback from over 155 residents and have collated it into one submission for this section which seemed to be the most relevant for those in ARC facilities to focus on. 3b. The draft Strategy includes actions that are intended to achieve the goal of living well with long-term conditions: see page 34 in the draft document. Do you have any comments or suggestions regarding these actions? Do you agree that the actions with an are the right actions to begin with? 9. Support and training to deliver high person-centred care (collated from –quality, – over 155 individual responses of those living in ARC throughout NZ to the draft strategy) While many residents are very pleased with the care they receive on a daily basis from their individual ARC facility most also had recommendations for improvement so that they would receive high-quality, person-centred care. Key issues included ARC Staff Training Needs to be Regular On-going In-depth Compulsory for all Consistent Caring National Training Standards and Qualifications for caring Integral elements of staff training should include Courtesy/respect of older people Resident focussed and resident friendly with residents ‘Kind Hands’, ‘Kind-touch’ Specialist care medical, behaviour, mental health etc – Individualising care for each resident Encouraging maintaining independence/autonomy Change, loss and grief to help residents cope with physical transition to ARC and functional/mental decline Knowledge of events/occasions within facility and in local community Listening skills How to deal with issues raised (listening/action) Genuine caring, showing empathy Caring is about people, Not profit How to share resident information between staff Increased staff / resident ratio Especially during the weekend and on night shift This would allow for staff to spend time with residents and really listen to what each person needs Acknowledgement of the difficult job staff have
AgedAdvisor has approached over 400 ARC facilities and asked them to encourage their resthome and hospital care residents to complete the information sheet we put together for the Living well with long-term conditions section. We were aware that many ARC residents would be unable to complete a submission on their own but were very keen that their voice was heard in regard to how they saw their needs being met. We have received feedback from over 155 residents and have collated it into one submission for this section which seemed to be the most relevant for those in ARC facilities to focus on. 3b. The draft Strategy includes actions that are intended to achieve the goal of living well with long-term conditions: see page 34 in the draft document. Do you have any comments or suggestions regarding these actions? Do you agree that the actions with an are the right actions to begin with? 9. Support and training to deliver high –quality, person-centred care – (collated from over 155 individual responses of those living in ARC throughout NZ to the draft strategy) While many residents are very pleased with the care they receive on a daily basis from their individual ARC facility most also had recommendations for improvement so that they would receive high-quality, person-centred care. Key issues included ARC Staff Training Needs to be Regular On-going In-depth Compulsory for all Consistent Caring National Training Standards and Qualifications for caring Integral elements of staff training should include Courtesy/respect of older people Resident focussed and resident friendly ‘Kind Hands’, ‘Kind-touch’ with residents Specialist care – medical, behaviour, mental health etc Individualising care for each resident Encouraging maintaining independence/autonomy Change, loss and grief to help residents cope with physical transition to ARC and functional/mental decline Knowledge of events/occasions within facility and in local community Listening skills How to deal with issues raised (listening/action) Genuine caring, showing empathy Caring is about people, Not profit How to share resident information between staff Increased staff / resident ratio Especially during the weekend and on night shift This would allow for staff to spend time with residents and really listen to what each person needs Acknowledgement of the difficult job staff have