In this training, we will explore dealing with conflict in the workplace. At the completion of this module, participants will be able to: Better understand the nature of conflict Become more aware of your own conflict handling style Develop skills to effectively address conflict situations Slide 4 Here are two definitions of conflict: Dynamic process reflecting the interaction of two or more parties who have differences that negatively affect productivity, quality, service, morale or working relationships Any situation in which your concerns or desires differ from those of another person Everyday in offices, retail stores, hospitals, and any number of other workplaces, people are having conflicts with co-workers. If you work with at least one other person, it is safe to say that you have disagreements and face difficulties at times. It’s normal, natural and nothing to fear. Contrary to what you may believe, conflict is not inherently all bad. When handled properly, conflict can actually create positive changes in the workplace. As we shift our thinking, conflict becomes less about having to avoid uncomfortable conversations and more about exploring different perspectives people may have on the same topic, project, issue. It allows us to become aware that a problem exists, requires creativity to find best solutions and allows us to gain understanding of what is important to individuals. Slide 5
In this training, we will explore dealing with conflict in the workplace. At the completion of this module, participants will be able to: Better understand the nature of conflict Become more aware of your own conflict handling style Develop skills to effectively address conflict situations Slide 4 Here are two definitions of conflict: Dynamic process reflecting the interaction of two or more parties who have differences that negatively affect productivity, quality, service, morale or working relationships Any situation in which your concerns or desires differ from those of another person Everyday in offices, retail stores, hospitals, and any number of other workplaces, people are having conflicts with co-workers. If you work with at least one other person, it is safe to say that you have disagreements and face difficulties at times. It’s normal, natural and nothing to fear. Contrary to what you may believe, conflict is not inherently all bad. When handled properly, conflict can actually create positive changes in the workplace. As we shift our thinking, conflict becomes less about having to avoid uncomfortable conversations and more about exploring different perspectives people may have on the same topic, project, issue. It allows us to become aware that a problem exists, requires creativity to find best solutions and allows us to gain understanding of what is important to individuals. Slide 5