for May. They will be working with teams to ensure a positive level of feedback is Aylesbury Local Carers within Carer and received and that areas requiring Schedule 4 17 cluster group patient improvement and development are will report dissatisfaction identified from the feedback and worked satisfaction with and lack of on. This will include sharing good practice. 90% 63% the level of support. support from the service for themselves Chiltern The percentage of Patient risks may 7 breaches, being followed up for better Schedule 4 Service Users not be understanding of what went wrong and to Local under adult adequately mitigate against future breaches. 6 patients 3, 20 mental illness managed. have now been followed up (at time of & 84 specialties on CPA reporting) longest wait being 18 days. who were 95% 63% followed up within 7 days of discharge from psychiatric care Chiltern Local Carers within Carer and The teams have seen a significant increase Schedule 4 16 cluster group patient in responses in Q4 from both carers and 17 will report dissatisfaction patients following a drive by the service to satisfaction with and lack of improve the response rate and capture the level of 90% 66% support. meaningful feedback. A patient and carer support to the experience and involvement lead has also person they care been appointed and will start in post in for May. They will be working with teams to ensure a positive level of feedback is received and that areas requiring Chiltern Local Carers within Carer and improvement and development are Schedule 4 cluster group patient 90% 63% identified from the feedback and worked will report dissatisfaction on. This will include sharing good practice. satisfaction with and lack of
for May. They will be working with teams to ensure a positive level of feedback is received and that areas requiring improvement and development are identified from the feedback and worked on. This will include sharing good practice. Aylesbury Schedule 4 Local 17 Carers within cluster group will report satisfaction with the level of support from the service for themselves 90% 63% Carer and patient dissatisfaction and lack of support. Chiltern Schedule 4 Local 3, 20 & 84 The percentage of Service Users under adult mental illness specialties on CPA who were followed up within 7 days of discharge from psychiatric care 95% 63% Patient risks may not be adequately managed. 7 breaches, being followed up for better understanding of what went wrong and to mitigate against future breaches. 6 patients have now been followed up (at time of reporting) longest wait being 18 days. Chiltern Schedule 4 Local 16 Carers within cluster group will report satisfaction with the level of support to the person they care for 90% 66% Carer and patient dissatisfaction and lack of support. The teams have seen a significant increase in responses in Q4 from both carers and patients following a drive by the service to improve the response rate and capture meaningful feedback. A patient and carer experience and involvement lead has also been appointed and will start in post in May. They will be working with teams to ensure a positive level of feedback is received and that areas requiring improvement and development are identified from the feedback and worked on. This will include sharing good practice. Chiltern Schedule 4 Local 17 Carers within cluster group will report satisfaction with 90% 63% Carer and patient dissatisfaction and lack of