Site Name: TWICKENHAM EXPERIENCE LTD - RETAIL Date of Assessment: 28 June 2012 Unit No: 68686 Assessed by: Evan Judge Date of Review: 26 June 2013 POSSIBLE MANAGEMENT ACTION ACTIONS/COMMENTS SITUATIONS TO CONSIDER If practicable, handle money behind locked a door Avoid lone working Ensure that all cash handling is done so in secured areas and Targeted or opportunist armed robbery Provide panic buttons in rooms where handling large amounts where possible under dual control. or thief caught in the act during normal of cash is unavoidable service within a unit that may lead to Do not offer resistance to the thief, comply with demands, All company Profit Protection Procedures are followed. violence hand over requested goods/money and do not give chase Be observant so as to be able to describe events, assailants etc in order to assist the police in apprehending the thief Call for assistance as soon as it is safe to do so and call the police Targeted or opportunist attack when Whenever possible, use a security collection company to All company Profit Protection Procedures are followed. carrying money outside the unit collect cash Two people to take money from the unit Use a vehicle rather than going on foot Vary routes and times POSSIBLE MANAGEMENT ACTION ACTIONS/COMMENTS SITUATIONS TO CONSIDER Unprovoked attack, possibly alcohol, drug or Avoid lone working Twickenham experience staff is to keep clam and not provoke the mental illness influenced Employees to be trained to deal with difficult customers person. Keep calm and do not provoke the person working to be avoided this is minimised by the presences of Comply with demands, hand over requested goods and do not – duty managers. offer resistance Provide buttons where unprovoked attack is possible Manoeuvre so that there is a barrier or locked door between employee and the attacker Call for assistance as soon as it is safe to do so and call the police
Site Name: TWICKENHAM EXPERIENCE LTD - RETAIL Unit No: 68686 Date of Assessment: 28 June 2012 Assessed by: Evan Judge Date of Review: 26 June 2013 SITUATIONS TO CONSIDER POSSIBLE MANAGEMENT ACTION ACTIONS/COMMENTS Targeted or opportunist armed robbery or thief caught in the act during normal service within a unit that may lead to violence If practicable, handle money behind locked a door Avoid lone working Provide panic buttons in rooms where handling large amounts of cash is unavoidable Do not offer resistance to the thief, comply with demands, hand over requested goods/money and do not give chase Be observant so as to be able to describe events, assailants etc in order to assist the police in apprehending the thief Call for assistance as soon as it is safe to do so and call the police Ensure that all cash handling is done so in secured areas and where possible under dual control. All company Profit Protection Procedures are followed. Targeted or opportunist attack when carrying money outside the unit Whenever possible, use a security collection company to collect cash Two people to take money from the unit Use a vehicle rather than going on foot Vary routes and times All company Profit Protection Procedures are followed. SITUATIONS TO CONSIDER POSSIBLE MANAGEMENT ACTION ACTIONS/COMMENTS Unprovoked attack, possibly alcohol, drug or mental illness influenced Avoid lone working Employees to be trained to deal with difficult customers Keep calm and do not provoke the person Comply with demands, hand over requested goods and do not offer resistance Provide buttons where unprovoked attack is possible Manoeuvre so that there is a barrier or locked door between employee and the attacker Call for assistance as soon as it is safe to do so and call the police Twickenham experience staff is to keep clam and not provoke the person. working to be avoided – this is minimised by the presences of duty managers.