What are the essential elements of effective patient-clinician communication? Element Purpose Outcome To build rapport, trust Improved satisfaction and and good relationships experience with the health service Fostering Trust in the health service relationships A decrease in healthcare provider stress and burnout Increased diagnostic To ensure accurate diagnosis effectiveness and improved and interpretation of symptoms health outcomes To engage with a person Less medical errors to gather relevant Two-way information Increased and shared understanding of a person’s care, and preferences exchange of To share meaningful information information in a Decision making based on comprehensive way complete and accurate information To check that a person Improved partnerships between understands the information people and their healthcare providers provided To build rapport, trust Improved satisfaction and and good relationships experience with the health service To deliver quality health care empathy Improved partnerships between To acknowledge and people and their healthcare providers treat the patient as a person To reach agreement on problems and plans Improved health outcomes To facilitate self-management People having a better Engaging understanding of care plan and To recognise that the person patients in treatment receiving care as an important decision- role in co-producing their care Improved adherence to care and treatment making and care planning To ensure that decisions are Increased ability for a person appropriate, realistic and reflects the to self-manage their care person’s preferences and for their Improved satisfaction by a person of care the decisions made about their care To manage a person’s expectations A reduction in the potential distress, anxiety or To keep the person informed confusion arising from changes to care To ensure that care is appropriate to Improved satisfaction and experience with the Managing the changing needs of a person health service uncertainty receiving care Treatment and care matching the care needs of and To ensure that critical information is not the person lost when care is transferred between Improved health outcomes complexity To ensure new information is communicated and considered
What are the essential elements of effective patient-clinician communication? Element Purpose Outcome Fostering relationships To build rapport, trust and good relationships Improved satisfaction and experience with the health service Trust in the health service A decrease in healthcare provider stress and burnout Two-way exchange of information To ensure accurate diagnosis and interpretation of symptoms To engage with a person to gather relevant information To share meaningful information in a comprehensive way To check that a person understands the information provided Increased diagnostic effectiveness and improved health outcomes Less medical errors Increased and shared understanding of a person’s care, and preferences Decision making based on complete and accurate information Improved partnerships between people and their healthcare providers empathy To build rapport, trust and good relationships To deliver quality health care To acknowledge and treat the patient as a person Improved satisfaction and experience with the health service Improved partnerships between people and their healthcare providers Engaging patients in decision- making and care planning To reach agreement on problems and plans To facilitate self-management To recognise that the person receiving care as an important role in co-producing their care To ensure that decisions are appropriate, realistic and reflects the person’s preferences and for their care Improved health outcomes People having a better understanding of care plan and treatment Improved adherence to care and treatment Increased ability for a person to self-manage their care Improved satisfaction by a person of the decisions made about their care Managing uncertainty and complexity To manage a person’s expectations To keep the person informed To ensure that care is appropriate to the changing needs of a person receiving care To ensure that critical information is not lost when care is transferred between To ensure new information is communicated and considered A reduction in the potential distress, anxiety or confusion arising from changes to care Improved satisfaction and experience with the health service Treatment and care matching the care needs of the person Improved health outcomes