Requested information The registered agency accepts and Up to date complaints management policy and procedure deals appropriately with client advocates. Tenancy management KPMs eg. complaints Performance against performance standards May be requested Complaints brochure Requested information Facilitating access to The registered agency establishes and Up to date support facilitation policies and procedures support for social housing maintains arrangements that are applicants and tenants adequate to ensure tenants and Performance against performance standards with complex needs. residents with support needs receive appropriate support, if relevant and May be requested where available, to maintain their Formal support partnership agreements tenancies. Requested information Managing and Information is readily available and Information on how to lodge a complaint is included on the website. addressing complaints promoted to tenants on complaints and agency’s and appeals relating to appeals. the provision of housing May be requested services. Communication to tenants Tenancy packs Date the complaints policy and procedure was last updated Requested information The registered agency manages Up to date complaints policies and procedures complaints and appeals promptly and fairly. Tenancy management KPMs eg. complaint resolution time Performance against performance standards
The registered agency accepts and deals appropriately with client advocates. Requested information Up to date complaints management policy and procedure Tenancy management KPMs eg. complaints Performance against performance standards May be requested Complaints brochure Facilitating access to support for social housing applicants and tenants with complex needs. The registered agency establishes and maintains arrangements that are adequate to ensure tenants and residents with support needs receive appropriate support, if relevant and where available, to maintain their tenancies. Requested information Up to date support facilitation policies and procedures Performance against performance standards May be requested Formal support partnership agreements Managing and addressing complaints and appeals relating to the provision of housing services. Information is readily available and promoted to tenants on complaints and appeals. Requested information Information on how to lodge a complaint is included on the agency’s website. May be requested Communication to tenants Tenancy packs Date the complaints policy and procedure was last updated The registered agency manages complaints and appeals promptly and fairly. Requested information Up to date complaints policies and procedures Tenancy management KPMs eg. complaint resolution time Performance against performance standards