1. Leadership of team End result: Vibrant, well trained self- directed individuals able to make sound decisions in order to offer exceptional customer service and positive outcomes. Provide a supportive and encouraging environment for all Ensure open and transparent communication to all stakeholders Demonstrate, support and promote Workskills vision, values and purpose Build and maintain an environment that will invite creative solutions and innovative ideas Set motivating and realistic goals to challenge your team’s potential Create team building activities with your team through group goal setting in order to better understand how team members interact 2. Management of site End result: Effective day to day management of sites, compliance with Workskills’ Policies and Procedures, legislative requirements and contractual guidelines, a high quality service recognised and valued in the community Manage daily work-loads to ensure fair and equitable distribution of tasks Coordinate the timely and appropriate approvals of flex leave, annual leave and personal leave Facilitate daily and weekly meetings to maintain clear lines of communication Ensure all a aware of weekly targets, KPI’s and inform and advise of all critical information that may impact on the performance of the site Maintain security of site, responding to after-hours call outs Ensure compliance with Department of Employment guidelines and Workskills policies and procedures Effectively manage key result areas of the site to support improved conversion rate of placements to outcomes Works with the site team to foster and develop Job Seeker participation strategies with the view to increasing Job Seeker attendance to average regional or national levels whichever is the greatest Provide monthly reports to the Site Operations Manager 3. Operational Involvement End result: Smooth delivery of all services to Job Seekers at site with the ability to step in and assist with any operational function Support and assist Job Search Consultants in the management and delivery of service to Job Seekers Liaise with the Employer Services Team ensuring maximum opportunities for Job Seekers closely with Work for the Dole Liaison to maximise placement opportunities for Job Seekers with WFD requirements Maintain up to date knowledge and understanding of the local labour market to ensure advise to Job Seekers and staff is accurate and valuable 4. Performance Management End result: Individuals and teams achieve and / or exceed targets and KPI’s
1. Leadership of team End result: Vibrant, well trained self- directed individuals able to make sound decisions in order to offer exceptional customer service and positive outcomes. Provide a supportive and encouraging environment for all Ensure open and transparent communication to all stakeholders Demonstrate, support and promote Workskills vision, values and purpose Build and maintain an environment that will invite creative solutions and innovative ideas Set motivating and realistic goals to challenge your team’s potential Create team building activities with your team through group goal setting in order to better understand how team members interact 2. Management of site End result: Effective day to day management of sites, compliance with Workskills’ Policies and Procedures, legislative requirements and contractual guidelines, a high quality service recognised and valued in the community Manage daily work-loads to ensure fair and equitable distribution of tasks Coordinate the timely and appropriate approvals of flex leave, annual leave and personal leave Facilitate daily and weekly meetings to maintain clear lines of communication Ensure all a aware of weekly targets, KPI’s and inform and advise of all critical information that may impact on the performance of the site Maintain security of site, responding to after-hours call outs Ensure compliance with Department of Employment guidelines and Workskills policies and procedures Effectively manage key result areas of the site to support improved conversion rate of placements to outcomes Works with the site team to foster and develop Job Seeker participation strategies with the view to increasing Job Seeker attendance to average regional or national levels whichever is the greatest Provide monthly reports to the Site Operations Manager 3. Operational Involvement End result: Smooth delivery of all services to Job Seekers at site with the ability to step in and assist with any operational function Support and assist Job Search Consultants in the management and delivery of service to Job Seekers Liaise with the Employer Services Team ensuring maximum opportunities for Job Seekers closely with Work for the Dole Liaison to maximise placement opportunities for Job Seekers with WFD requirements Maintain up to date knowledge and understanding of the local labour market to ensure advise to Job Seekers and staff is accurate and valuable 4. Performance Management End result: Individuals and teams achieve and / or exceed targets and KPI’s