Phone Messages - Advanced DESCRIPTION: The student will confidently and accurately take a phone message for someone who is unavailable. The message pad that will be used is attached. There is a script to be followed. This is a timed event. Scoring sheet 5 - Excellent 4 - Good 3 - Average 2 – Below Average 1 - Poor 0 – Not Demonstrated *Handshake scoring 5 – Firm Handshake 3 – Too firm or too soft handshake 0 – No Handshake **Introduction & Thank you 5 – Uses judge’s name 3 – Does not use judge’s name 0 – Not Demonstrated Scoring 5 4 3 2 1 0 1 Student introduces self to judge 5 - - - - 0 yes no 2 Student states name of judge in introduction** 5 - - - - 0 yes no 3 Student shakes judge’s hand* 5 - 3 - - 0 4 Student identifies business when answering phone 5 - - - - 0 yes no 5 Student identifies self when answering phone 5 - - - - 0 yes no 6 Student writes caller’s name correctly 5 - - - - 0 yes no 7 Student writes caller’s number correctly 5 - - - - 0 yes no 8 Student writes down message time & date 5 - - - - 0 yes no 9 Student repeats caller’s name and number 5 - - - - 0 yes no 10 Student takes message accurately 5 4 3 2 1 0 11 Students writes their name at the bottom 5 - - - - 0 yes no 12 Message is legible 5 4 3 2 1 0 13 Student speaks clearly and confidently 5 4 3 2 1 0 14 Student is friendly and courteous 5 4 3 2 1 0 15 Student thanks caller 5 - - - - 0 yes no 16 Student shakes judge’s hand* 5 - 3 - - 0 17 Student thanks judge using judge’s name** 5 - 3 - - 0 Time completed. Entered in min:sec (EX 4:55, 2:10) _____:_____ Judges: All 17 questions and the total time MUST be entered into the spreadsheet.
Phone Messages - Advanced DESCRIPTION: The student will confidently and accurately take a phone message for someone who is unavailable. The message pad that will be used is attached. There is a script to be followed. This is a timed event. Scoring sheet 5 - Excellent 4 - Good 3 - Average 2 – Below Average 1 - Poor 0 – Not Demonstrated *Handshake scoring 5 – Firm Handshake 3 – Too firm or too soft handshake 0 – No Handshake **Introduction & Thank you 5 – Uses judge’s name 3 – Does not use judge’s name 0 – Not Demonstrated Scoring 5 4 3 2 1 0 1 Student introduces self to judge 5 yes - - - - 0 no 2 Student states name of judge in introduction** 5 yes - - - - 0 no 3 Student shakes judge’s hand* 5 - 3 - - 0 4 Student identifies business when answering phone 5 yes - - - - 0 no 5 Student identifies self when answering phone 5 yes - - - - 0 no 6 Student writes caller’s name correctly 5 yes - - - - 0 no 7 Student writes caller’s number correctly 5 yes - - - - 0 no 8 Student writes down message time & date 5 yes - - - - 0 no 9 Student repeats caller’s name and number 5 yes - - - - 0 no 10 Student takes message accurately 5 4 3 2 1 0 11 Students writes their name at the bottom 5 yes - - - - 0 no 12 Message is legible 5 4 3 2 1 0 13 Student speaks clearly and confidently 5 4 3 2 1 0 14 Student is friendly and courteous 5 4 3 2 1 0 15 Student thanks caller 5 yes - - - - 0 no 16 Student shakes judge’s hand* 5 - 3 - - 0 17 Student thanks judge using judge’s name** 5 - 3 - - 0 Time completed. Entered in min:sec (EX 4:55, 2:10) _____:_____ Judges: All 17 questions and the total time MUST be entered into the spreadsheet.