Evidence Evidence Evidence How staff help me Staff promote Feedback and surveys 2.1 people’s independence and can describe from service users and I rely on and respect for ‘People outcomes that the service can help their relatives, friends or their specialist knowledge, skills people achieve. advocates on how they and expertise are there for me Staff fully understand view staff. when I need them, and refer on centred approaches and engage Examples of outcomes in to appropriate services as and communicate effectively with response to service users, necessary. They are consistent people who need the service. relatives/friends/advocates’ and I trust them to make good Staff understand the importance of concerns raised about decisions.’ relationships, goals and aspirations staff. work together to help me ‘Staff and are sensitive to diverse needs. Quality checks on needs/ make positive changes in my Staff are skilled and experienced in risk assessment and life, and I am given meeting needs in culturally support plans, reviews, opportunities, encouragement, appropriate ways. activity files and key worker and support to promote my systems. Staff are competent in risk independence and social Written evidence of how management and health and safety inclusion.’ training links into policy procedures. are people around who and procedural guidance ‘There Staff are knowledgeable about the really want to help me fulfil my and directly impacts on range of services and support dreams and potential; if possible support given to provided by their own organisation I choose who supports me so individuals. and other organisations. that I get good support.’ 2.1 Response to last action plan / intentions for last 12 months year’s
Evidence Evidence Evidence 2.1 How staff help me ‘People I rely on and respect for their specialist knowledge, skills and expertise are there for me when I need them, and refer on to appropriate services as necessary. They are consistent and I trust them to make good decisions.’ ‘Staff work together to help me make positive changes in my life, and I am given opportunities, encouragement, and support to promote my independence and social inclusion.’ ‘There are people around who really want to help me fulfil my dreams and potential; if possible I choose who supports me so that I get good support.’ Staff promote people’s independence and can describe outcomes that the service can help people achieve. Staff fully understand approaches and engage and communicate effectively with people who need the service. Staff understand the importance of relationships, goals and aspirations and are sensitive to diverse needs. Staff are skilled and experienced in meeting needs in culturally appropriate ways. Staff are competent in risk management and health and safety procedures. Staff are knowledgeable about the range of services and support provided by their own organisation and other organisations. Feedback and surveys from service users and their relatives, friends or advocates on how they view staff. Examples of outcomes in response to service users, relatives/friends/advocates’ concerns raised about staff. Quality checks on needs/ risk assessment and support plans, reviews, activity files and key worker systems. Written evidence of how training links into policy and procedural guidance and directly impacts on support given to individuals. 2.1 Response to last year’s action plan / intentions for last 12 months centred