What we will do How will we measure what we have done When Customer Counts’ We will develop a plan and undertake actions as Years 1-5 ‘Every Initiative appropriate. Actions to include: Develop an Assistance Dogs policy. We will join and promote the Review the provision and processes of Equality Commission’s alternative formats. Customer Counts’ initiative to try Ensure information regarding venues, and ensure that services and the accessibility is included in all event literature. physical environment are On-going monitoring of the provision and use accessible. of accessible car parking for service users with a disability via the Trust’s Traffic Campaign to be promoted by Management Policy. utilising key contacts throughout Show case improvements at the Trust’s the Trust, e.g. the Trust’s annual Continuous Improvement event and Continuous Improvement the Health and Social Care Equality Leads Programme(s); by mainstreaming Best Practice event tangible examples of – accessibility requirements into good practice in promoting accessible reasonable adjustment training for services. our managers, via the Professional Development Programme for Nurses and Midwives and Continuous Professional Development for All Trust Managers; and in collaboration with Estate colleagues. We will seek to ensure the initiative is featured in any new service development and as part
What we will do How will we measure what we have done When ‘Every Customer Counts’ Initiative We will join and promote the Equality Commission’s Customer Counts’ initiative to try and ensure that services and the physical environment are accessible. Campaign to be promoted by utilising key contacts throughout the Trust, e.g. the Trust’s Continuous Improvement Programme(s); by mainstreaming accessibility requirements into reasonable adjustment training for our managers, via the Professional Development Programme for Nurses and Midwives and Continuous Professional Development for All Trust Managers; and in collaboration with Estate colleagues. We will seek to ensure the initiative is featured in any new service development and as part We will develop a plan and undertake actions as appropriate. Actions to include: Develop an Assistance Dogs policy. Review the provision and processes of alternative formats. Ensure information regarding venues, accessibility is included in all event literature. On-going monitoring of the provision and use of accessible car parking for service users with a disability via the Trust’s Traffic Management Policy. Show case improvements at the Trust’s annual Continuous Improvement event and the Health and Social Care Equality Leads Best Practice event – tangible examples of good practice in promoting accessible services. Years 1-5