Simpson, B. (2001, July). "Can't you lighten up a bit?" Black women administrators in Paper presented at the Annual National Conference of the National the academy. Association of African American Studies and the National Association of Hispanic and Latino Studies (Houston, TX, February 21-26, 2000), p. 1 25 – Retrieved from http://eric.ed.gov.libweb.ben.edu/?id=ED455350 Singh, J., Goolsby J. R., & Rhoads, G. K. (1994). Behavioral and psychological consequences of boundary spanning burnout for customer service representatives. 558-569. Journal of Marketing Research, 31, Society of Human Resource Management. (2011). 2011 employee job satisfaction and Retrieved from http://www.shrm.org/research/surveyfindings engagement. /articles/documents/11-0618%20job_satisfaction_fnl.pdf Song, L., Singleton, E. S., Hill, J. R., & Koh, M. H. (2004). Improving online learning: Student perceptions of useful and challenging characteristics. The internet and 59-70. higher education, 7(1), Spector, P.E. (1999). Instructions for scoring the job satisfaction survey. University of Retrieved from South Florida. http://shell.cas.usf.edu/~pspector/scales/jssscore.html Spector, P.E. (2007). Interpreting satisfaction scores with the job satisfaction survey. Retrieved from University of South Florida. http://shell.cas.usf.edu/~pspector/scales/ jssinterpretation.html Spector, P. E. (1997). Job satisfaction: Application, assessment, causes and Thousand Oaks, CA: Sage. consequences.
Simpson, B. (2001, July). "Can't you lighten up a bit?" Black women administrators in the academy. Paper presented at the Annual National Conference of the National Association of African American Studies and the National Association of Hispanic and Latino Studies (Houston, TX, February 21-26, 2000), p. 1 – 25 Retrieved from http://eric.ed.gov.libweb.ben.edu/?id=ED455350 Singh, J., Goolsby J. R., & Rhoads, G. K. (1994). Behavioral and psychological consequences of boundary spanning burnout for customer service representatives. Journal of Marketing Research, 31, 558-569. Society of Human Resource Management. (2011). 2011 employee job satisfaction and engagement. Retrieved from http://www.shrm.org/research/surveyfindings /articles/documents/11-0618%20job_satisfaction_fnl.pdf Song, L., Singleton, E. S., Hill, J. R., & Koh, M. H. (2004). Improving online learning: Student perceptions of useful and challenging characteristics. The internet and higher education, 7(1), 59-70. Spector, P.E. (1999). Instructions for scoring the job satisfaction survey. University of South Florida. Retrieved from http://shell.cas.usf.edu/~pspector/scales/jssscore.html Spector, P.E. (2007). Interpreting satisfaction scores with the job satisfaction survey. University of South Florida. Retrieved from http://shell.cas.usf.edu/~pspector/scales/ jssinterpretation.html Spector, P. E. (1997). Job satisfaction: Application, assessment, causes and consequences. Thousand Oaks, CA: Sage.