Your client <Client Name> <Client Surname> (Aged Care User ID <Aged Care ID>), has had their home care package withdrawn by My Aged Care. All Full details are contained in the client letter which will typically be available within 24 hours. The letter can be accessed from the tab in their client record. ‘Attachments’ For more information on the processes for viewing, actioning and managing your tasks and notification preferences, refer to Quick Reference Guide 9 Task and – Notifications on the department’s . Notifications Reporting – The Delegates and Assessors are able to create a report at the outlet level that will display all the clients that the assessors or delegates from that outlet have nominated to receive notifications of Home Care correspondence for. This report is for individual assessors or delegates. This report is accessed in and documents’ tab. ’Reports Select the BIP Home Care Correspondence Notifications Report. Select the Outlet, Recipient and Output type being either CSV or PDF. Adding a Post Office Box address Delegate and Assessors have the ability to add a Post Office Box address to a client record as the preferred address for all correspondence. This is completed on the Details” tab in the client record. “Client Select the edit icon next to any correspondence to’: ‘Send Select address’: ‘Postal
Your client <Client Name> <Client Surname> (Aged Care User ID <Aged Care ID>), has had their home care package withdrawn by My Aged Care. All Full details are contained in the client letter which will typically be available within 24 hours. The letter can be accessed from the ‘Attachments’ tab in their client record. For more information on the processes for viewing, actioning and managing your tasks and notification preferences, refer to Quick Reference Guide 9 – Task and Notifications on the department’s . Notifications – Reporting The Delegates and Assessors are able to create a report at the outlet level that will display all the clients that the assessors or delegates from that outlet have nominated to receive notifications of Home Care correspondence for. This report is for individual assessors or delegates. This report is accessed in ’Reports and documents’ tab. Select the BIP Home Care Correspondence Notifications Report. Select the Outlet, Recipient and Output type being either CSV or PDF. Adding a Post Office Box address Delegate and Assessors have the ability to add a Post Office Box address to a client record as the preferred address for all correspondence. This is completed on the “Client Details” tab in the client record. Select the edit icon next to ‘Send any correspondence to’: Select ‘Postal address’: