Microsoft Technology Center Customer Solution Case Study Claims Processor Boosts Value of Investment Through Technology Center Visit “The MTC helped me turn abstract concepts into Overview Country or Region: United States business understanding.... And, from a technology Industry: Professional services standpoint, we now have the tools that we need to Customer Profile make our customers and ourselves more successful.” Atlanta, NASCO provides a single-system claims processing solution Charlie Chasen, Manager of Information Services, for national, state, large and small group, NASCO, a health-insurance claims processor, wanted to expand individual, and government health insurance programs. The company has its business intelligence (BI) capabilities to meet the changing 313 employees. needs of its customers and give its own decision makers better Business Situation access to information. The company also needed to upgrade its The company required better business technology infrastructure to support greater efficiency. NASCO intelligence to serve a range of its own and its customers’ business needs, and it attended a Microsoft Technology Center engagement to help also wanted to modernize its technology company leaders understand the company’s technology environment to improve efficiency. direction and the various possibilities for enhanced BI. It then Solution put in place multiple Microsoft products to form the basis for attended a Microsoft Technology Center engagement to build consensus the BI capabilities it needed. NASCO uses those capabilities to about the vision for technology at the increase efficiency for customers and improve visibility into the company and adopted a business intelligence solution based on Microsoft company’s status with regard to revenue, growth, and technologies. operations. As a result, NASCO has improved its service to Benefits customers, and it now has tools that foster more-informed Validation of technology investment decisions and enhanced productivity companywide. Better service to customers Smarter business decisions Greater productivity
Microsoft Technology Center Customer Solution Case Study Claims Processor Boosts Value of Investment Through Technology Center Visit Overview Country or Region: United States Industry: Professional services Customer Profile Atlanta, NASCO provides a single-system claims processing solution for national, state, large and small group, individual, and government health insurance programs. The company has 313 employees. Business Situation The company required better business intelligence to serve a range of its own and its customers’ business needs, and it also wanted to modernize its technology environment to improve efficiency. Solution attended a Microsoft Technology Center engagement to build consensus about the vision for technology at the company and adopted a business intelligence solution based on Microsoft technologies. Benefits Validation of technology investment Better service to customers Smarter business decisions Greater productivity “The MTC helped me turn abstract concepts into business understanding.... And, from a technology standpoint, we now have the tools that we need to make our customers and ourselves more successful.” Charlie Chasen, Manager of Information Services, NASCO, a health-insurance claims processor, wanted to expand its business intelligence (BI) capabilities to meet the changing needs of its customers and give its own decision makers better access to information. The company also needed to upgrade its technology infrastructure to support greater efficiency. NASCO attended a Microsoft Technology Center engagement to help company leaders understand the company’s technology direction and the various possibilities for enhanced BI. It then put in place multiple Microsoft products to form the basis for the BI capabilities it needed. NASCO uses those capabilities to increase efficiency for customers and improve visibility into the company’s status with regard to revenue, growth, and operations. As a result, NASCO has improved its service to customers, and it now has tools that foster more-informed decisions and enhanced productivity companywide.