Table 2: Outcomes for people 1. Rights 2. Participation 3. Individual 4. Feedback and 5. Service 6. Service and Inclusion Outcomes Complaints Access Management I can make choices I follow my I use services and I have a range of I understand what My strengths and about the services interests, with the supports which ways to speak up the service offers, needs are and supports I use, support of my build on my about my supports access to the effectively and how I use services, family, strengths and and services and service is fair and supported them. When I use friends, carers or support me to play an active role in equal and I am through soundly a service or advocates. reach my life goals. working out how supported with managed support, I am things will improve. I other options services. respected and know how to access when I can’t safe. independent support access a service. and advice when providing feedback or making a complaint. 3: Standards for services 1. Rights 2. Participation 3. Individual 4. Feedback and 5. Service 6. Service and Inclusion Outcomes Complaints Access Management The service The service works Services and Regular feedback is The service The service has promotes individual with individuals supports are sought and used to manages access, effective and
Table 2: Outcomes for people 1. Rights 2. Participation and Inclusion 3. Individual Outcomes 4. Feedback and Complaints 5. Service Access 6. Service Management I can make choices about the services and supports I use, and how I use them. When I use a service or support, I am respected and safe. I follow my interests, with the support of my services, family, friends, carers or advocates. I use services and supports which build on my strengths and support me to reach my life goals. I have a range of ways to speak up about my supports and services and play an active role in working out how things will improve. I know how to access independent support and advice when providing feedback or making a complaint. I understand what the service offers, access to the service is fair and equal and I am supported with other options when I can’t access a service. My strengths and needs are effectively supported through soundly managed services. 3: Standards for services 1. Rights 2. Participation and Inclusion 3. Individual Outcomes 4. Feedback and Complaints 5. Service Access 6. Service Management The service promotes individual The service works with individuals Services and supports are Regular feedback is sought and used to The service manages access, The service has effective and