If you see the common problem listed in the Click Print Request to print this Service Request. don’t drop-down menu, select or click the use the ‘Other’ Reviewing Your Service Requests complete list link to see a complete three-tier list and follow the steps below. Log in to OneView Service Center. Select a Work Type from the drop-down menu. Your service requests display at the top of the page. The Work Type drop-down menu Select a Category item based on the Work Type My Service Requests displays the date the request was selected. opened and the request number that has been assigned to The Category drop-down menu the request. Also listed is the status of the pending request, a detailed description of the request, the service level of the request and the service location. Select a Problem item based on the Category selected. View more information about any Service Request by clicking on its Request Number. The Common Problem drop-down menu The Service Request details page contains request status Type a detailed Description of the repair needed. and location information in the upper right corner. Service Request details page Are you the Service Recipient? Enter your contact information in the details. The technician will use this When the Display Site Time option is checked, the time a contact information for any follow-up or questions. service request was placed appears with the Date Service Recipient Indicator Opened. Click the Submit Request button once the form is Searching for a Service Request complete. The Service Request Information page displays You can search using the quick search fields on the Home Page, or by using the Search tab to search on multiple The Service Request information page displays the fields. Request number that has been assigned along with Do a quick search using the Service Request number: the title, work category and description. Click the Done button when complete. Type the Service Request number in the search field. The Completed Service Request details page displays. Three options appear in the bottom right corner of the Click the Go button. Service Request Details page. The Service Request displays in search results You can also use Advanced Search: Click the Cancel Request button if you no longer Click the Search tab in the menu bar across the top of require service. the screen. Click the Add Notes button if additional detail is The Find a service request page displays. required concerning the request. The Add Notes form displays. Using the drop-down menus and radio buttons , select the parameters for the search. Type notes and click the Update button when finished.
If you don’t see the common problem listed in the drop-down menu, select ‘Other’ or click the use the complete list link to see a complete three-tier list and follow the steps below. Select a Work Type from the drop-down menu. The Work Type drop-down menu Select a Category item based on the Work Type selected. The Category drop-down menu Select a Problem item based on the Category selected. The Common Problem drop-down menu Type a detailed Description of the repair needed. Are you the Service Recipient? Enter your contact information in the details. The technician will use this contact information for any follow-up or questions. Service Recipient Indicator Click the Submit Request button once the form is complete. The Service Request Information page displays The Service Request information page displays the Request number that has been assigned along with the title, work category and description. Click the Done button when complete. The Completed Service Request details page displays. Three options appear in the bottom right corner of the Service Request Details page. Click the Cancel Request button if you no longer require service. Click the Add Notes button if additional detail is required concerning the request. The Add Notes form displays. Type notes and click the Update button when finished. Click Print Request to print this Service Request. Reviewing Your Service Requests Log in to OneView Service Center. Your service requests display at the top of the page. My Service Requests displays the date the request was opened and the request number that has been assigned to the request. Also listed is the status of the pending request, a detailed description of the request, the service level of the request and the service location. View more information about any Service Request by clicking on its Request Number. The Service Request details page contains request status and location information in the upper right corner. Service Request details page When the Display Site Time option is checked, the time a service request was placed appears with the Date Opened. Searching for a Service Request You can search using the quick search fields on the Home Page, or by using the Search tab to search on multiple fields. Do a quick search using the Service Request number: Type the Service Request number in the search field. Click the Go button. The Service Request displays in search results You can also use Advanced Search: Click the Search tab in the menu bar across the top of the screen. The Find a service request page displays. Using the drop-down menus and radio buttons , select the parameters for the search.