(May include pre-assessment effective communication. Firefighters, dispatchers, and other emergency personnel for prior knowledge) must focus on effective communications procedures used during emergency operations. Use the Discussion Rubric for assessment. Definition of Enhanced-9-1-1 (E-9-1-1) Direct Instruction * 9-1-1 is the number in the United States designated for requesting emergency aid, or to report a fire, accident, or crime. It is designed to make it easier for people in times of stress to contact emergency agencies. One of the biggest benefits is improved or reduced response times. Fire department communications are authorized under licenses granted to E-9-1-1 centers by the FCC (Federal Communications Commission). Purpose of E-9-1-1 E-9-1-1’s is to connect callers with the correct emergency purpose agency. E-9-1-1 systems consist of three separate elements: Network Element The digits 9-1-1 provide direct access to the E-9-1-1 system. Public Safety Answering Point (PSAP) Element (also called Public Safety Access Point) The PSAP is the designated agency or call center that receives E-9-1-1 calls and directs them to the appropriate emergency response agency (i.e., fire, police, ambulance). The system interfaces with the DMS/ALI database. Data Management System/Automatic Location Identification (DMS/ALI) Element The address and other information is displayed and caller’s street used with Computer Aided Dispatch (CAD) systems. Computer Aided Dispatch Also known as computer-assisted dispatch The telecommunicator is assisted in their duties by a computer system Shortens response time Dispatchers can handle greater call volume Can reduce the amount of radio traffic between dispatchers and responding units Simple systems Retrieve run card information Complex systems Programmed to select and dispatch units Determine the fastest route to the scene of an emergency Monitor unit status Transmit supplemental information via mobile data terminals Most major fire departments would have difficulty functioning without some sort of computer system. IV. E-9-1-1 Systems Combine telephone and computer equipment (such as CAD) to provide the telecommunicator with information instantly: Caller’s location phone number Caller’s
(May include pre-assessment for prior knowledge) effective communication. Firefighters, dispatchers, and other emergency personnel must focus on effective communications procedures used during emergency operations. Use the Discussion Rubric for assessment. Direct Instruction * Definition of Enhanced-9-1-1 (E-9-1-1) 9-1-1 is the number in the United States designated for requesting emergency aid, or to report a fire, accident, or crime. It is designed to make it easier for people in times of stress to contact emergency agencies. One of the biggest benefits is improved or reduced response times. Fire department communications are authorized under licenses granted to E-9-1-1 centers by the FCC (Federal Communications Commission). Purpose of E-9-1-1 E-9-1-1’s purpose is to connect callers with the correct emergency agency. E-9-1-1 systems consist of three separate elements: Network Element The digits 9-1-1 provide direct access to the E-9-1-1 system. Public Safety Answering Point (PSAP) Element (also called Public Safety Access Point) The PSAP is the designated agency or call center that receives E-9-1-1 calls and directs them to the appropriate emergency response agency (i.e., fire, police, ambulance). The system interfaces with the DMS/ALI database. Data Management System/Automatic Location Identification (DMS/ALI) Element The caller’s street address and other information is displayed and used with Computer Aided Dispatch (CAD) systems. Computer Aided Dispatch Also known as computer-assisted dispatch The telecommunicator is assisted in their duties by a computer system Shortens response time Dispatchers can handle greater call volume Can reduce the amount of radio traffic between dispatchers and responding units Simple systems Retrieve run card information Complex systems Programmed to select and dispatch units Determine the fastest route to the scene of an emergency Monitor unit status Transmit supplemental information via mobile data terminals Most major fire departments would have difficulty functioning without some sort of computer system. IV. E-9-1-1 Systems Combine telephone and computer equipment (such as CAD) to provide the telecommunicator with information instantly: Caller’s location Caller’s phone number