Staff members are informed on To meet the requirement of this indicator there All IOM staff receive a yearly face-to-face should be: information on PSEA including the reporting process, a regular basis of how to file a It is very easy to forget the complaint / disciplinary measures and consequences on the complaint/report and the reporting procedures of an organization. victims, community and organization. procedures for handling these. For this reason, through induction As part of their management course which is a training and annual refresher trainings, it event, UNDP managers receive instructions on is important to let staff know what the what to do once a complaint is received. complaint/reporting procedures are. It is IMC staff are trained once a year as part of their also important to remind staff that it’s PSEA refresher training on complaint / report mandatory to report SEA (including procedures. A 4-member SEA Case Team, comprising suspicions of SEA). senior managers from different departments, is in place to receive complaints, oversee investigations, Staff who are well-aware of the reporting and make final decisions on outcomes. procedures and trust them are more UNHCR sends to all staff on an annual basis a report likely to report cases. about SEA cases that took place during the year. The report gives the professional grade of the One way to inspire trust in the system is perpetrator, what sanction was given and the name for the Director of your organization to of the country. send an organization-wide report at the UN agencies and IOM send a yearly end of each calendar year about SEA report to their staff worldwide about SEA complaints and how these were handled complaints and how these were handled by the by the organization. This report should organization. not reveal any confidential information or hints that could reveal the identity of the complainant, victim or perpetrator. Standard investigation To meet the requirement of this indicator there SCUS has an ‘investigation toolkit’ that is sent to should be: anyone investigating a complaint/allegation; toolkit operating procedures or includes instructions on how to run investigation and equivalent issued and used to Your organization should have clear prepare a report. guide investigation practice. written standard investigation procedures in place that will be used to
Staff members are informed on a regular basis of how to file a complaint/report and the procedures for handling these. To meet the requirement of this indicator there should be: It is very easy to forget the complaint / reporting procedures of an organization. For this reason, through induction training and annual refresher trainings, it is important to let staff know what the complaint/reporting procedures are. It is also important to remind staff that it’s mandatory to report SEA (including suspicions of SEA). Staff who are well-aware of the reporting procedures and trust them are more likely to report cases. One way to inspire trust in the system is for the Director of your organization to send an organization-wide report at the end of each calendar year about SEA complaints and how these were handled by the organization. This report should not reveal any confidential information or hints that could reveal the identity of the complainant, victim or perpetrator. All IOM staff receive a yearly face-to-face information on PSEA including the reporting process, disciplinary measures and consequences on the victims, community and organization. As part of their management course which is a event, UNDP managers receive instructions on what to do once a complaint is received. IMC staff are trained once a year as part of their PSEA refresher training on complaint / report procedures. A 4-member SEA Case Team, comprising senior managers from different departments, is in place to receive complaints, oversee investigations, and make final decisions on outcomes. UNHCR sends to all staff on an annual basis a report about SEA cases that took place during the year. The report gives the professional grade of the perpetrator, what sanction was given and the name of the country. UN agencies and IOM send a yearly report to their staff worldwide about SEA complaints and how these were handled by the organization. Standard investigation operating procedures or equivalent issued and used to guide investigation practice. To meet the requirement of this indicator there should be: Your organization should have clear written standard investigation procedures in place that will be used to SCUS has an ‘investigation toolkit’ that is sent to anyone investigating a complaint/allegation; toolkit includes instructions on how to run investigation and prepare a report.