Many of you in this room will have been affected by, and inconvenienced by our late delivery and I want to say three things about that. Firstly, I would like to offer you a sincere apology. I am sorry that this unacceptable and unsustainable situation has occurred. It the isn’t standard of service that you should have to expect, and I understand the ongoing frustration it is causing. sorry that things ever got to this I’m stage. The second thing I offer is a commitment to you today - that we are – going to address the problem. I am pleased that we now have a plan of action to make real, demonstrable progress in clearing the arrear. The third thing I offer is reassurance, that while we are going to tackle this problem head-on, we are all too aware that a danger of being there’s so focused on one thing, that we take our eye off one or more of the many other balls we have in the air. not going to let that happen. I’m
Many of you in this room will have been affected by, and inconvenienced by our late delivery and I want to say three things about that. Firstly, I would like to offer you a sincere apology. I am sorry that this unacceptable and unsustainable situation has occurred. It isn’t the standard of service that you should have to expect, and I understand the ongoing frustration it is causing. I’m sorry that things ever got to this stage. The second thing I offer is a commitment to you – today - that we are going to address the problem. I am pleased that we now have a plan of action to make real, demonstrable progress in clearing the arrear. The third thing I offer is reassurance, that while we are going to tackle this problem head-on, we are all too aware that there’s a danger of being so focused on one thing, that we take our eye off one or more of the many other balls we have in the air. I’m not going to let that happen.