Patient Focus Group Questionnaire Actions 2014 Objective Actions Responsibility Update To improve the very Hold regular nurse DH/NB Nurse meetings held every two weeks. PM good/good scores on the meetings led by the lead attended as agreed patient survey by nurse. PM to attend Drs doing clinical teaching sessions at nurse minimum 25% minimum one per meetings quarter All scores improved by a minimum 42% Nurses to attend all time Nurses Attended both internal and external events in/out training days NP/nurse/HCA to attend Nurses 5 attended the telephone consultation telephone consultation training training in October 2015 To improve the Health and Attend community NB Attended mediaeval fayre to promote check Lifestyle advice provided events to promote for life programme. 12 appointments arranged to patients healthy lifestyle living on the day. Attended new local gym launch to promote check for life, alcohol awareness, smoking cessation
Patient Focus Group Questionnaire Actions 2014 Objective Actions Responsibility Update To improve the very good/good scores on the patient survey by minimum 25% Hold regular nurse meetings led by the lead nurse. PM to attend minimum one per quarter DH/NB Nurse meetings held every two weeks. PM attended as agreed Drs doing clinical teaching sessions at nurse meetings All scores improved by a minimum 42% Nurses to attend all time in/out training days NP/nurse/HCA to attend telephone consultation training in October 2015 Nurses Nurses Attended both internal and external events 5 attended the telephone consultation training To improve the Health and Lifestyle advice provided to patients Attend community events to promote healthy lifestyle living NB Attended mediaeval fayre to promote check for life programme. 12 appointments arranged on the day. Attended new local gym launch to promote check for life, alcohol awareness, smoking cessation