One to one patient feedback with catering managers. Completed annually Customer feedback surveys for staff restaurants are completed quarterly Staff comment cards are completed and analysed monthly SEHSCT G A collaborative process has The Trust has suspended its taken place whereby staff electronic data collection groups and service users function pending provider designed, piloted, evaluated contract completion. Currently, and launched a meals-focused consideration at regional level patient experience programme. must conclude before Trust Safe and Effective Care Team can reinstate service and Trust User Forum led a at Lagan Valley ‘ward walk’ Hospital that included a behind-the-scenes tour of the catering service, meals sampling by the panel and a tour of the wards. 17 patient interviews were carried out and discussion was held with the staff of each ward.
One to one patient feedback with catering managers. Completed annually Customer feedback surveys for staff restaurants are completed quarterly Staff comment cards are completed and analysed monthly SEHSCT G A collaborative process has taken place whereby staff groups and service users designed, piloted, evaluated and launched a meals-focused patient experience programme. Safe and Effective Care Team and Trust User Forum led a ‘ward walk’ at Lagan Valley Hospital that included a behind-the-scenes tour of the catering service, meals sampling by the panel and a tour of the wards. 17 patient interviews were carried out and discussion was held with the staff of each ward. The Trust has suspended its electronic data collection function pending provider contract completion. Currently, consideration at regional level must conclude before Trust can reinstate service