Severity or gravity of the offense, including the following: Economic harm to the victims Unlawful benefits gained by the utility Violations that physically harm people or property Violations that threatened physical harm to people or property Harm to the integrity of the regulatory processes, including disregarding a statutory or Commission directive The number of violations The number of consumers affected Conduct of the utility, including the following: Degree of culpability Actions taken to prevent a violation Actions to detect a violation Actions to disclose and rectify a violation, including voluntary reporting of potential violations (see also Rule I.G below), voluntary removal or resolution efforts undertaken, and the good faith of the utility in attempting to achieve compliance, after notification Prior history of violations Financial resources of the utility, including the size of the business Totality of the circumstances, including the following: Establishing a fine that effectively deters further unlawful conduct Consideration of facts that tend to mitigate the degree of wrongdoing or exacerbate the wrongdoing Evaluation of harm from the perspective of the public interest Ensuring that a utility does not have incentives to make economic choices that cause or unduly risk a violation The role of precedent, including the following:
Severity or gravity of the offense, including the following: Economic harm to the victims Unlawful benefits gained by the utility Violations that physically harm people or property Violations that threatened physical harm to people or property Harm to the integrity of the regulatory processes, including disregarding a statutory or Commission directive The number of violations The number of consumers affected Conduct of the utility, including the following: Degree of culpability Actions taken to prevent a violation Actions to detect a violation Actions to disclose and rectify a violation, including voluntary reporting of potential violations (see also Rule I.G below), voluntary removal or resolution efforts undertaken, and the good faith of the utility in attempting to achieve compliance, after notification Prior history of violations Financial resources of the utility, including the size of the business Totality of the circumstances, including the following: Establishing a fine that effectively deters further unlawful conduct Consideration of facts that tend to mitigate the degree of wrongdoing or exacerbate the wrongdoing Evaluation of harm from the perspective of the public interest Ensuring that a utility does not have incentives to make economic choices that cause or unduly risk a violation The role of precedent, including the following: