Results from the Telephone Interviews/ Paper Questionnaire Why do you think you were not Why do you think you were successful successful in applying your learning? in applying your learning? What were What were the main factors? the main factors? I have not applied any learning at I’m interested in the subject. present due to not having close The course built my confidence to contact with needles and I have support others. not had any incidents to deal with. I defined an actual problem in the I have had no opportunity to try workplace, so I was motivated to do anything out. something about it. No new content. I was confident enough to speak to Under time pressure at the time. my manager and ask for help. Organisational issues were a barrier Attitudes and actions from colleagues actively prevented me from following the right procedure. For you, what facilitates performance What impedes or stops performance improvement from learning? What improvement from learning? makes learning successful? Lack of support from management Equal and easy access to learning and colleagues. Support from manager Lack of communication of learning Opportunities to learn and try things back to the team out Lack of time to follow correct Serious situations, perceived danger procedures. and urgency People are doing too much learning Pride in your work already Concern about patients Lack of tangible outcomes Wrong people attend a course Cultural issues reporting issues – needs to be seen as a positive thing Learning Points Performance Improvement – The outstanding themes here were the need for support from management and colleagues and the need to work as a team. Tools and techniques for communicating learning points would be seen as useful. If motivated staff take the course they are more likely to try to take something forward in their own area.
Results from the Telephone Interviews/ Paper Questionnaire Why do you think you were not successful in applying your learning? What were the main factors? Why do you think you were successful in applying your learning? What were the main factors? I have not applied any learning at present due to not having close contact with needles and I have not had any incidents to deal with. I have had no opportunity to try anything out. No new content. Under time pressure at the time. Organisational issues were a barrier Attitudes and actions from colleagues actively prevented me from following the right procedure. I’m interested in the subject. The course built my confidence to support others. I defined an actual problem in the workplace, so I was motivated to do something about it. I was confident enough to speak to my manager and ask for help. What impedes or stops performance improvement from learning? For you, what facilitates performance improvement from learning? What makes learning successful? Lack of support from management and colleagues. Lack of communication of learning back to the team Lack of time to follow correct procedures. People are doing too much learning already Lack of tangible outcomes Wrong people attend a course Cultural issues – reporting issues needs to be seen as a positive thing Equal and easy access to learning Support from manager Opportunities to learn and try things out Serious situations, perceived danger and urgency Pride in your work Concern about patients Learning Points – Performance Improvement The outstanding themes here were the need for support from management and colleagues and the need to work as a team. Tools and techniques for communicating learning points would be seen as useful. If motivated staff take the course they are more likely to try to take something forward in their own area.