Iedema, R39 2008c Interviews with Thematic 76 patients and To engage frontline Consistent themes identified Grey patients and 109 emergency patients and were: gratitude for the care carers, complaints across 3 sites carers in identifying provided, frustration with lack data, root cause the best and worst of parking and discomfort in analysis data, staff aspects of their the waiting room, lack of stories and experience, and to information and observation communication, patients being solutions separated from carers and being treated with a lack of respect and courtesy Iedema, R40 2011 Semi-structured, Discourse analysis 39 patients and 80 To investigate patients’ Respondents expected better Database in-depth identifying family members and family members’ preparation for open interviews overarching themes who were perceptions and disclosure, more two-way involved in high experiences of communication about what severity disclosure of went wrong in their care, more healthcare healthcare incidents follow-up support, to be incidents and to derive consulted about the timing of a principles of effective disclosure and more disclosure information about actions taken as a result of the incident Johnson, A41 2005 Semi-structured Thematic 19 long stay To determine the Long-stay patients required Database survey patients with a perspectives of staff to be more family- and length of stay patients categorised as patient-centred when preparing between 14 and long-stay outliers for discharge 30 days about aspects of organisation of care Limited or lack of involvement and the perceived of participants in decision impact of their making; lack of knowledge term hospitalisation anticipated length of stay; and lack of early involvement of participants and their families
Iedema, R39 2008c Interviews with patients and carers, complaints data, root cause analysis data, staff stories and observation Thematic 76 patients and 109 emergency across 3 sites To engage frontline patients and carers in identifying the best and worst aspects of their experience, and to solutions Consistent themes identified were: gratitude for the care provided, frustration with lack of parking and discomfort in the waiting room, lack of information and communication, patients being separated from carers and being treated with a lack of respect and courtesy Grey Iedema, R40 2011 Semi-structured, in-depth interviews Discourse analysis identifying overarching themes 39 patients and 80 family members who were involved in high severity healthcare incidents To investigate patients’ and family members’ perceptions and experiences of disclosure of healthcare incidents and to derive principles of effective disclosure Respondents expected better preparation for open disclosure, more two-way communication about what went wrong in their care, more follow-up support, to be consulted about the timing of a disclosure and more information about actions taken as a result of the incident Database Johnson, A41 2005 Semi-structured survey Thematic 19 long stay patients with a length of stay between 14 and 30 days To determine the perspectives of patients categorised as long-stay outliers about aspects of organisation of care and the perceived impact of their hospitalisation Long-stay patients required staff to be more family- and patient-centred when preparing for discharge Limited or lack of involvement of participants in decision making; lack of knowledge anticipated length of stay; and lack of early involvement of participants and their families Database term