recommendations. The Implementation Plan, dated March 24, 2017, Company’s indicated acceptance of 17 recommendations and rejection of one recommendation. The Company indicated its plans to complete implementation of most accepted recommendations by the end of 2018. During the course of the audit, five functional areas or specific issues were examined in-depth. The distribution of the audit functional ratings and the staff’s number of recommendations by chapter/functional area are as follows: Functional Number of Ratings Chapter / Functional Area Recommendations Major Improvement None 0 Needed (0) Significant Improvement None 0 Needed (0) Moderate III Corporate Governance 3 – Improvement V Water Operations 10 – Needed (2) 2 Minor IV Financial Management – 2 Improvement VI Emergency Preparedness – 1 Needed (3) VII Customer Service – Meets Expected None 0 Performance Level (0) Total Number of Recommendations 18 A number of if effectively implemented, could yield staff’s recommendations, qualitative benefits. Examples of these recommendations included: Reduce cast iron and asbestos cement mains in a more aggressive time frame; Expedite the removal of all lead services in the distribution system; Strive to use the Geographic Information System (GIS) mapping system for all distribution system activities and ensure accurate records of all assets; Document the policies and procedures and provide Company’s operating access to appropriate employees; Test emergency preparedness plans, or portions of it, on an annual basis. Conduct a manpower planning study including a process review of prescribed maintenance tasks to assess optimizing internal resources and employing contractors to strategically address workload levels; Establish a critical valve list and strive to exercise critical valves on an annual basis.
recommendations. The Company’s Implementation Plan, dated March 24, 2017, indicated acceptance of 17 recommendations and rejection of one recommendation. The Company indicated its plans to complete implementation of most accepted recommendations by the end of 2018. During the course of the audit, five functional areas or specific issues were examined in-depth. The distribution of the audit staff’s functional ratings and the number of recommendations by chapter/functional area are as follows: Functional Ratings Chapter / Functional Area Number of Recommendations Major Improvement Needed (0) None 0 Significant Improvement Needed (0) None 0 Moderate Improvement Needed (2) III – Corporate Governance V – Water Operations 3 10 Minor Improvement Needed (3) IV – Financial Management VI – Emergency Preparedness VII – Customer Service 2 2 1 Meets Expected Performance Level (0) None 0 Total Number of Recommendations 18 A number of staff’s recommendations, if effectively implemented, could yield qualitative benefits. Examples of these recommendations included: Reduce cast iron and asbestos cement mains in a more aggressive time frame; Expedite the removal of all lead services in the distribution system; Strive to use the Geographic Information System (GIS) mapping system for all distribution system activities and ensure accurate records of all assets; Document the Company’s operating policies and procedures and provide access to appropriate employees; Test emergency preparedness plans, or portions of it, on an annual basis. Conduct a manpower planning study including a process review of prescribed maintenance tasks to assess optimizing internal resources and employing contractors to strategically address workload levels; Establish a critical valve list and strive to exercise critical valves on an annual basis.