Lesbian, Gay, Bisexual and Trans (LGBT) and Black Minority Ethnic (BME) communities. At the moment there are 37 volunteers and 26 of these are volunteer champions, 8 volunteers are representatives and there are 19 enter and view reps. Ellen suggested having the quarterly open meeting on a theme followed by an advisory group meeting to evaluate the open meeting and plan the next quarter theme. This meeting would include public submission, a report on the issues heard and whether there is a need to add the issue to the work plan, feedback from the Health and Wellbeing Group and new project proposals. By reducing the number of advisory group meetings, meetings could be tailored to be smarter. Pat explained that Healthwatch are planning an event for patient participation groups (PPG), and one of the objectives is to find volunteers who will represent their PPG for Healthwatch. In October / November there will be a volunteer review and Pat will discuss the proposed changes at the next Healthwatch staff meeting. Pat asked that she revamp the advisory group terms of reference and bring this back to the next advisory group meeting on 27 October 2015. The group agreed. Action: Pat Notes from the last meeting 30 July 2015 - agreed Matters Arising apologies to the minutes of the last meeting Add Tara’s Suaad asked if Roopindera has added families on the housing list to the project proposal and Ellen agreed that she has Discussion took place about the proposal on language barriers and Tara has asked that the that starts in April 2016 need ‘Accessible Information Standard’ to be part of this work. Need to contact Neima at the CCG. Ellen explained that need to have a resource lead and has asked what support is GP’s now given to the leads. Ellen suggested that could share good practice GP’s models and this could be a topic for the PPG event. 8 week check is the check following birth 24 June 2015 Open Meeting report Amanda said she would have liked to see the new mental health service providers represented at the meeting. Providers need some guidance on how they use the NHS complaints advocates. The charitable organisations have been commissioned to provide an NHS service and should be using the NHS complaints system. Action: Healthwatch to send a reminder letter to service providers about using NHS Complaints advocacy, Ellen to discuss this when she meets the mental health commissioners. Public Submission
Lesbian, Gay, Bisexual and Trans (LGBT) and Black Minority Ethnic (BME) communities. At the moment there are 37 volunteers and 26 of these are volunteer champions, 8 volunteers are representatives and there are 19 enter and view reps. Ellen suggested having the quarterly open meeting on a theme followed by an advisory group meeting to evaluate the open meeting and plan the next quarter theme. This meeting would include public submission, a report on the issues heard and whether there is a need to add the issue to the work plan, feedback from the Health and Wellbeing Group and new project proposals. By reducing the number of advisory group meetings, meetings could be tailored to be smarter. Pat explained that Healthwatch are planning an event for patient participation groups (PPG), and one of the objectives is to find volunteers who will represent their PPG for Healthwatch. In October / November there will be a volunteer review and Pat will discuss the proposed changes at the next Healthwatch staff meeting. Pat asked that she revamp the advisory group terms of reference and bring this back to the next advisory group meeting on 27 October 2015. The group agreed. Action: Pat Notes from the last meeting 30 July 2015 - agreed Matters Arising Add Tara’s apologies to the minutes of the last meeting Suaad asked if Roopindera has added families on the housing list to the project proposal and Ellen agreed that she has Discussion took place about the proposal on language barriers and Tara has asked that the ‘Accessible Information Standard’ that starts in April 2016 need to be part of this work. Need to contact Neima at the CCG. Ellen explained that GP’s now need to have a resource lead and has asked what support is given to the leads. Ellen suggested that GP’s could share good practice models and this could be a topic for the PPG event. 8 week check is the check following birth 24 June 2015 Open Meeting report Amanda said she would have liked to see the new mental health service providers represented at the meeting. Providers need some guidance on how they use the NHS complaints advocates. The charitable organisations have been commissioned to provide an NHS service and should be using the NHS complaints system. Action: Healthwatch to send a reminder letter to service providers about using NHS Complaints advocacy, Ellen to discuss this when she meets the mental health commissioners. Public Submission