It will provide a for those at immediate risk of suicide and ‘virtual safe place’ self-harm Northern Ireland; It will assess individual callers, de-escalate their immediate crisis, determine their further risk of suicide or self-harm, and arrange appropriate follow-on care. Follow-on care may involve referral to emergency services, or advice and signposting to appropriate statutory or non-statutory follow-on support services. For callers with additional needs, for example a communication difficulty which may make it difficult for them to contact the follow-on support, Lifeline will help these callers to access the appropriate service. This process will be followed for each caller in crisis, including any callers under 18 years of age; It will encourage empowerment and enablement of people who call, where appropriate; Local support services will enable face-to-face de-escalation of a person in crisis who seeks their help, or is identified as at high risk by the local community. The local service will provide immediate de-escalation and arrange follow-on support as appropriate; It will provide an effective marketing and communication programme, which is responsive to suicide and self-harm trends in Northern Ireland, and which continues to raise awareness of the Lifeline services year on year; It will be fully integrated with relevant health and social care (HSC) organisations (including primary care), and other relevant statutory, community and voluntary sector organisations, and will work in partnership with them to make continuous improvements in services; It will ensure that effective corporate, clinical and social care governance arrangements are in place and maintained, including robust processes for clinical audit and quality improvement; It will explore the development of new and emerging communication technologies; It will demonstrate value for money and operate within its budget ; There will be a timely introduction of the new services, ensuring a smooth transition;
It will provide a ‘virtual safe place’ for those at immediate risk of suicide and self-harm Northern Ireland; It will assess individual callers, de-escalate their immediate crisis, determine their further risk of suicide or self-harm, and arrange appropriate follow-on care. Follow-on care may involve referral to emergency services, or advice and signposting to appropriate statutory or non-statutory follow-on support services. For callers with additional needs, for example a communication difficulty which may make it difficult for them to contact the follow-on support, Lifeline will help these callers to access the appropriate service. This process will be followed for each caller in crisis, including any callers under 18 years of age; It will encourage empowerment and enablement of people who call, where appropriate; Local support services will enable face-to-face de-escalation of a person in crisis who seeks their help, or is identified as at high risk by the local community. The local service will provide immediate de-escalation and arrange follow-on support as appropriate; It will provide an effective marketing and communication programme, which is responsive to suicide and self-harm trends in Northern Ireland, and which continues to raise awareness of the Lifeline services year on year; It will be fully integrated with relevant health and social care (HSC) organisations (including primary care), and other relevant statutory, community and voluntary sector organisations, and will work in partnership with them to make continuous improvements in services; It will ensure that effective corporate, clinical and social care governance arrangements are in place and maintained, including robust processes for clinical audit and quality improvement; It will explore the development of new and emerging communication technologies; It will demonstrate value for money and operate within its budget ; There will be a timely introduction of the new services, ensuring a smooth transition;