No playback of recording Headset speaker volume 1. Check Settings in Control too low Panel/Sounds/Playback and t Increase the speaker volume No playback of recording (for Headset mic and speaker 1. Unplug the headset and plug headsets with USB plugs are not being into the different USB port connections) recognized by the computer Microphone reported as Headset plugged in 1. Refresh the browser muted by flash application starting flash application Intelligent Problem Issue Resolution I cannot find the Intelligent You did not take or finish You must complete the Tutor path the assessment assessment before you are presented with your custom path. No lesson path provided by The Intelligent did not Contact Customer Care the Intelligent Tutor AFTER I run as expected FINISHED THE ASSESSMENT Screen Freezing or buttons missing Problem Issue Resolution I am unable to continue forward as Browser/Flash Update to the latest versions of the screen has an endless busy compatibility Mozilla Firefox and Adobe Flash as icon or is missing buttons, with no issue instructed in the is NativeAccent “How way forward Delivered” section above. Connectivity Problem Issue Resolution Cannot load the NativeAccent Web Poor Contact Customer Care at or call portal at bandwidth, 888-786-0606 Routing
No playback of recording Headset speaker volume too low 1. Check Settings in Control Panel/Sounds/Playback and t Increase the speaker volume No playback of recording (for headsets with USB connections) Headset mic and speaker plugs are not being recognized by the computer 1. Unplug the headset and plug into the different USB port Microphone reported as muted by flash application Headset plugged in starting flash application 1. Refresh the browser Intelligent Problem Issue Resolution I cannot find the Intelligent Tutor path You did not take or finish the assessment You must complete the assessment before you are presented with your custom path. No lesson path provided by the Intelligent Tutor AFTER I FINISHED THE ASSESSMENT The Intelligent did not run as expected Contact Customer Care Screen Freezing or buttons missing Problem Issue Resolution I am unable to continue forward as the screen has an endless busy icon or is missing buttons, with no way forward Browser/Flash compatibility issue Update to the latest versions of Mozilla Firefox and Adobe Flash as instructed in the “How is NativeAccent Delivered” section above. Connectivity Problem Issue Resolution Cannot load the NativeAccent Web portal at Poor bandwidth, Routing Contact Customer Care at or call 888-786-0606