Assuring Essential Number of incidents reported Year-on-year increase in incident Quality Standards reporting. Assuring Essential Ratio of serious / non-serious Year-on-year decrease in the Quality Standards incidents reported ratio Moving to Audits proportion of audits with – Excellence completed action plans Moving to Service user experience net – Excellence promoter score Assuring Essential NICE / national guidance Quality Standards implementation Assuring Essential Research projects undertaken Quality Standards Moving to Papers published in peer-reviewed excellence journals Moving to Effective Service users who agree with key statements in it (e.g. Outcomes “Making Real” have the information and support “I I need in order to remain as independent as possible”) Integrating Quality Number of teams working under as a core part of Single line management structures the Organisation What should we measure to tell us whether we are achieving our quality framework strategic goals? Appendix: Developing the framework A small group set a series of dates for planning the development of the framework. The first meeting took place on 25 July 2012. Initial development of the framework made use of a with key prompts around potential strategy goals. The first iteration “blank page” template involved 1:1 conversations with senior quality directorate staff, using the template to bring a focus to the requirements of the quality framework and ensure high-level alignment with organisational direction. This approach was designed to enable flow of ideas in an iterative manner, while allowing for full development of the framework by subsequent consultation and engagement with all staff.
Assuring Essential Quality Standards Number of incidents reported Year-on-year increase in incident reporting. Assuring Essential Quality Standards Ratio of serious / non-serious incidents reported Year-on-year decrease in the ratio Moving to Excellence Audits – proportion of audits with completed action plans Moving to Excellence Service user experience – net promoter score Assuring Essential Quality Standards NICE / national guidance implementation Assuring Essential Quality Standards Research projects undertaken Moving to excellence Papers published in peer-reviewed journals Moving to Effective Outcomes Service users who agree with key statements in “Making it Real” (e.g. “I have the information and support I need in order to remain as independent as possible”) Integrating Quality as a core part of the Organisation Number of teams working under Single line management structures What should we measure to tell us whether we are achieving our quality framework strategic goals? Appendix: Developing the framework A small group set a series of dates for planning the development of the framework. The first meeting took place on 25 July 2012. Initial development of the framework made use of a “blank page” template with key prompts around potential strategy goals. The first iteration involved 1:1 conversations with senior quality directorate staff, using the template to bring a focus to the requirements of the quality framework and ensure high-level alignment with organisational direction. This approach was designed to enable flow of ideas in an iterative manner, while allowing for full development of the framework by subsequent consultation and engagement with all staff.