Processes Service Strategy Service Design Service Transition Service Operation discover value plan to meet value build it well, low risk get value Financial Management Service Level Management Knowledge Management Event Management for IT Services Service Portfolio Service Catalog Service Asset & Incident Management Management Management Configuration Management Business Relationship Information Security Change Management Problem Management Management Management Availability Management Release & Deployment Request Fulfillment Management IT Service Continuity Access Management Management Capacity Management Supplier Management Design Coordination Transition planning and support Functions (in Service Operation content) Service Desk Technical Management Application Management & IT Operations Application Development Management IT Operations Control Facilities Management Roles Process owner Process manager Process practitioner Service owner
Processes Service Strategy discover value Service Design plan to meet value Service Transition build it well, low risk Service Operation get value Financial Management for IT Services Service Level Management Knowledge Management Event Management Service Portfolio Management Service Catalog Management Service Asset & Configuration Management Incident Management Business Relationship Management Information Security Management Change Management Problem Management Availability Management Release & Deployment Management Request Fulfillment IT Service Continuity Management Access Management Capacity Management Supplier Management Design Coordination Transition planning and support Functions (in Service Operation content) Service Desk Technical Management Application Management & Application Development IT Operations Management IT Operations Control Facilities Management Roles Process owner Process manager Process practitioner Service owner