Maintenance and repair should be a SDA provider’s responsibility with clear guidelines and performance measures as well as a Tribunal to promptly deal with delays or disputes Service Providers The Service Provider functions are an essential aspect of the Accommodation and its viability. The Service Provider roles should include Ensure eligibility for recruitment, both legally and acceptability, to those receiving services Contribute to the selection, participation and integration of new residents into the house community, its operation and its community Assist and guide in daily living activities and responsibilities. This must address the 24/7 requirements for supervision and support – where justified by disability, predictability, vulnerability and dependence Encourage and assist to ensure quality outcomes in the care provided To facilitate and support resident inclusion and involvement in structured and un-structure community based activities Ensure selection, consultation and introduction of new staff with clear information, instructions, training and supervision, to ensure quality outcomes and behaviours: including staff reviews and performance monitoring To provide support beyond the residence, as needed, during such times as Hospitalisation – thus ensuring familiar care providers and advocates as necessary Consult and communicate with residents (their families, advocates and important others), in a meaningful manner, regarding changes to staffing, operations, occupancy, buildings etc. – so views can be appreciated and considered and justified why not incorporated Actively pursue and facilitate a feedback on issues, concerns or complaints mechanism and provide a way for them to be resolved and, if necessary, appealed Minimum competencies and essential pre-requisites for staff must address: Communication in English – verbal and written First Aid for workplaces, as well as specifically related to relevant disability issues Behaviour Management and Mediation Medication and its management Hygiene practices – both people and facility Diet and food preparation Budgeting and record keeping Appreciation of the rights of people with disabilities Appreciation of NDIS and Disability Support Appreciation of the nature and management of generic and specific relevant disabilities Appreciation of Duty of Care obligations Appreciation of the role of advocates, families and other service providers Appreciation of the opportunities for resident participation and inclusion within local community activities Appreciation of supportive technologies and their application to residents A working knowledge of processes for complaint, whistleblowing and resolution of concerns or issues Service providers should ensure that staff have a recognised structure and career path, to enable and encourage staff to have skills and experience recognised a responsible staff performance review process
Maintenance and repair should be a SDA provider’s responsibility with clear guidelines and performance measures as well as a Tribunal to promptly deal with delays or disputes Service Providers The Service Provider functions are an essential aspect of the Accommodation and its viability. The Service Provider roles should include Ensure eligibility for recruitment, both legally and acceptability, to those receiving services Contribute to the selection, participation and integration of new residents into the house community, its operation and its community Assist and guide in daily living activities and responsibilities. This must address the 24/7 requirements for supervision and support – where justified by disability, predictability, vulnerability and dependence Encourage and assist to ensure quality outcomes in the care provided To facilitate and support resident inclusion and involvement in structured and un-structure community based activities Ensure selection, consultation and introduction of new staff with clear information, instructions, training and supervision, to ensure quality outcomes and behaviours: including staff reviews and performance monitoring To provide support beyond the residence, as needed, during such times as Hospitalisation – thus ensuring familiar care providers and advocates as necessary Consult and communicate with residents (their families, advocates and important others), in a meaningful manner, regarding changes to staffing, operations, occupancy, buildings etc. – so views can be appreciated and considered and justified why not incorporated Actively pursue and facilitate a feedback on issues, concerns or complaints mechanism and provide a way for them to be resolved and, if necessary, appealed Minimum competencies and essential pre-requisites for staff must address: Communication in English – verbal and written First Aid for workplaces, as well as specifically related to relevant disability issues Behaviour Management and Mediation Medication and its management Hygiene practices – both people and facility Diet and food preparation Budgeting and record keeping Appreciation of the rights of people with disabilities Appreciation of NDIS and Disability Support Appreciation of the nature and management of generic and specific relevant disabilities Appreciation of Duty of Care obligations Appreciation of the role of advocates, families and other service providers Appreciation of the opportunities for resident participation and inclusion within local community activities Appreciation of supportive technologies and their application to residents A working knowledge of processes for complaint, whistleblowing and resolution of concerns or issues Service providers should ensure that staff have a recognised structure and career path, to enable and encourage staff to have skills and experience recognised a responsible staff performance review process