Identified knowledge domains for the Advocate Sector knowledge, policy and frameworks: Has a basic knowledge of sector conditions and treatments; understands relevant policy and frameworks and how they affect advocate practice. Sector knowledge: Knows the sector, who does what, who can help, when, where and how to refer. Attribute Domains Integrity Ethical: Uses human rights principles to inform behaviour. Models expected standards of behaviour and code of conduct accordingly. Honest: Truthful and sincere without offending, tactful. Transparent: Holds no secrets or hidden agendas. Keeps Client informed and updated. Accountable: Takes responsibility for own actions and the completion of tasks and is accountable to the Client and ERA. Credible: Is viewed by the Client and others as having integrity. Client Committed Believes in Client: Believes what the client says. Is committed to the Client. Can understand another’s situations, feelings and motives and can challenge self. Rights focused: Personally and professionally committed to justice and fairness and to Client rights. Respectful: Is polite and considerate. Shows positive regard, regardless of a person’s background or current situation. Confidential: Respects client confidentiality and manages sensitive information appropriately and with care. Supportive: Assists and encourages Client to achieve their goals. Patient: Understands that the process may be slow and gradual. Flexible: Adapts to changing circumstances and Client preferences or instructions. Results focused Open-minded: Not constrained by assumptions and preconceived ideas about how things are or how things are done. Assertive: Pursues identified and agreed goals with commitment and tenacity without damaging critical relationships. Lateral thinker: A creative thinker looking for possible alternatives. Perceptive and insightful: Can discern, distil and get inside an issue to critically comprehend complex situations to inform judgement. Resilient: Recovers from setbacks. Overcomes obstacles and impediments. Learns from experience and uses this for self-development.
Identified knowledge domains for the Advocate Sector knowledge, policy and frameworks: Has a basic knowledge of sector conditions and treatments; understands relevant policy and frameworks and how they affect advocate practice. Sector knowledge: Knows the sector, who does what, who can help, when, where and how to refer. Attribute Domains Integrity Ethical: Uses human rights principles to inform behaviour. Models expected standards of behaviour and code of conduct accordingly. Honest: Truthful and sincere without offending, tactful. Transparent: Holds no secrets or hidden agendas. Keeps Client informed and updated. Accountable: Takes responsibility for own actions and the completion of tasks and is accountable to the Client and ERA. Credible: Is viewed by the Client and others as having integrity. Client Committed Believes in Client: Believes what the client says. Is committed to the Client. Can understand another’s situations, feelings and motives and can challenge self. Rights focused: Personally and professionally committed to justice and fairness and to Client rights. Respectful: Is polite and considerate. Shows positive regard, regardless of a person’s background or current situation. Confidential: Respects client confidentiality and manages sensitive information appropriately and with care. Supportive: Assists and encourages Client to achieve their goals. Patient: Understands that the process may be slow and gradual. Flexible: Adapts to changing circumstances and Client preferences or instructions. Results focused Open-minded: Not constrained by assumptions and preconceived ideas about how things are or how things are done. Assertive: Pursues identified and agreed goals with commitment and tenacity without damaging critical relationships. Lateral thinker: A creative thinker looking for possible alternatives. Perceptive and insightful: Can discern, distil and get inside an issue to critically comprehend complex situations to inform judgement. Resilient: Recovers from setbacks. Overcomes obstacles and impediments. Learns from experience and uses this for self-development.