alternatives to hospital admission of crisis beds 12 Establish new urgent Establish new Urgent care work April 2016 Improved service MHPB Mental health Urgent care care and urgent care stream users and carer hub developed pathway for service model experience of 24/7 following workshop in May users with an urgent Ensure effective crisis services and discussion at the mental health need 24/7 service with Mental Health Programme – for over 16s and over no exclusions to Board in June. MHPB 65yrs assessment due directed the hub to be an to intoxication actual rather than virtual Multiagency hub hub with services Create a timely developed. Further and development of hub and compassionate potential (not yet agreed) triage system and for the development of a a timely response high-level outline service Allow Multiple specification. entry points A set of recommendations has been agreed by the MHPB outlining the principles of the new urgent care mental health hub. A plan to have a service in place by early 2016 is in place. 13 To ensure that 111 Ensure that the NECS DOS team September Service user Local Clinical 111 update work has – can direct those with 111 directory of and CCG clinical 2015 directed to best governance been completed to ensure mental health issues service is updated service first time groups and NECS that the 111 service has a to the right service with the relevant without need for DOS teams. correct and fully first time services for those duplication of populated DOS which with an urgent contact incorporates the NTW
alternatives to hospital admission of crisis beds 12 Establish new urgent care and pathway for service users with an urgent mental health need – for over 16s and over 65yrs Establish new urgent care model Ensure effective 24/7 service with no exclusions to assessment due to intoxication Multiagency hub Create a timely and compassionate triage system and a timely response Allow Multiple entry points Urgent care work stream April 2016 Improved service users and carer experience of 24/7 crisis services MHPB Mental health Urgent care hub developed following workshop in May and discussion at the Mental Health Programme Board in June. MHPB directed the hub to be an actual rather than virtual hub with services developed. Further development of hub and potential (not yet agreed) for the development of a high-level outline service specification. A set of recommendations has been agreed by the MHPB outlining the principles of the new urgent care mental health hub. A plan to have a service in place by early 2016 is in place. 13 To ensure that 111 can direct those with mental health issues to the right service first time Ensure that the 111 directory of service is updated with the relevant services for those with an urgent NECS DOS team and CCG clinical September 2015 Service user directed to best service first time without need for duplication of contact Local Clinical governance groups and NECS DOS teams. 111 update – work has been completed to ensure that the 111 service has a correct and fully populated DOS which incorporates the NTW