conduct are maintained 12. COMMUNICATIONS AND WORKING RELATIONSHIPS Excellent communication skills are an essential element of this post Sensitive information is received relating to patients which must be handled in a confidential manner The post holder will be expected to communicate with patients and relatives by providing information in a sensitive manner and may need to overcome barriers e.g. cultural differences or where English is not the first language. Communication of routine information to members of the ward staff and within the pharmacy department, liaising with ward/department staff to ascertain stock requirements Answering the dispensary telephone, responding to queries with appropriate referral to senior members of staff. Assist with providing a high level of customer service, both in person and on the telephone. 13. MOST CHALLENGING PART OF THE JOB Meeting the priorities and demands of the pharmacy department through effective teamwork with flexibility to respond to the needs of the service The post holder is expected to work independently in accordance with Standard Operating Procedures and the needs of the service, seeking advice when appropriate Assisting with the prioritisation & organisation of the daily workload, which may involve resolution of conflicting priorities and other operational problems Rectifying problems through effective communication with pharmacy / nursing / medical staff to ensure patient safety and the provision of a high quality service to all ‘customers Attention to detail and accuracy in all aspects of the role is essential. The workload can be subject to interruptions: The ability to deal with interruptions and be able to return to the initial task with the necessary focus in paramount. Medicines are subject to strict legal regulation & control; all departmental procedures must be followed to ensure compliance. The post holder will be expected to contribute to and support pharmacy service developments
conduct are maintained 12. COMMUNICATIONS AND WORKING RELATIONSHIPS Excellent communication skills are an essential element of this post Sensitive information is received relating to patients which must be handled in a confidential manner The post holder will be expected to communicate with patients and relatives by providing information in a sensitive manner and may need to overcome barriers e.g. cultural differences or where English is not the first language. Communication of routine information to members of the ward staff and within the pharmacy department, liaising with ward/department staff to ascertain stock requirements Answering the dispensary telephone, responding to queries with appropriate referral to senior members of staff. Assist with providing a high level of customer service, both in person and on the telephone. 13. MOST CHALLENGING PART OF THE JOB Meeting the priorities and demands of the pharmacy department through effective teamwork with flexibility to respond to the needs of the service The post holder is expected to work independently in accordance with Standard Operating Procedures and the needs of the service, seeking advice when appropriate Assisting with the prioritisation & organisation of the daily workload, which may involve resolution of conflicting priorities and other operational problems Rectifying problems through effective communication with pharmacy / nursing / medical staff to ensure patient safety and the provision of a high quality service to all ‘customers Attention to detail and accuracy in all aspects of the role is essential. The workload can be subject to interruptions: The ability to deal with interruptions and be able to return to the initial task with the necessary focus in paramount. Medicines are subject to strict legal regulation & control; all departmental procedures must be followed to ensure compliance. The post holder will be expected to contribute to and support pharmacy service developments