Table 1: High Intensity User Service Key audiences – Stakeholder Relationship / Interest in HIU Communications/engagement Method Level of service strategy Influence Other Sharing knowledge and experience Getting information about Introductory High (neighbouring) gained within your locality could be neighbouring services. Telephone /email helpful to implement the HIU Avoiding duplication and effort. CCGs programme at pace and help to be Being part of wider service fully aware of the pitfalls and quick especially when CCGS have wins bespoke to your footprint common hospitals and social services These are innovative, creative Engagement regarding service Introductory High Social providers in the community who are and its ethos and objectives. Telephone /email enterprises / connected to the needs of the CICs community. They are often the hub and most up-to-date organisations and should be considered when CCGs are looking for host providers. Housing Work hand-in-hand providing basic Inform and engage to gain active Face to face to High human needs of adequate shelter involvement in the service. understand the role before 1:1 coaching can be effective. Source a named contact and the ethos of the service A&E Need a good relationship with A&E in Inform and engage with Face to face High order to receive the correct patient Consultant in A&E with an department list on a regular basis and also to interest or responsibility for high evaluate the patients who have been intensity users supported thus far. Mental health Shared caseloads, clients with a Avoiding duplication and Face to face High services CPN require seamless coordination avoiding people falling through with mental health services to ensure the gaps. Not stepping on toes. a coordinated approach In the absence of mental health availability support on daily
Table 1: High Intensity User Service – Key audiences Stakeholder Relationship / Interest in HIU service Communications/engagement strategy Method Level of Influence Other (neighbouring) CCGs Sharing knowledge and experience gained within your locality could be helpful to implement the HIU programme at pace and help to be fully aware of the pitfalls and quick wins bespoke to your footprint Getting information about neighbouring services. Avoiding duplication and effort. Being part of wider service especially when CCGS have common hospitals and social services Introductory Telephone /email High Social enterprises / CICs These are innovative, creative providers in the community who are connected to the needs of the community. They are often the hub and most up-to-date organisations and should be considered when CCGs are looking for host providers. Engagement regarding service and its ethos and objectives. Introductory Telephone /email High Housing Work hand-in-hand providing basic human needs of adequate shelter before 1:1 coaching can be effective. Inform and engage to gain active involvement in the service. Source a named contact Face to face to understand the role and the ethos of the service High A&E department Need a good relationship with A&E in order to receive the correct patient list on a regular basis and also to evaluate the patients who have been supported thus far. Inform and engage with Consultant in A&E with an interest or responsibility for high intensity users Face to face High Mental health services Shared caseloads, clients with a CPN require seamless coordination with mental health services to ensure a coordinated approach Avoiding duplication and avoiding people falling through the gaps. Not stepping on toes. In the absence of mental health availability support on daily Face to face High