3.4 It should be noted that 17 annual PIs have been omitted from this report as they are not required to return data until after 31 March 2018. 3.5 All of the PIs have returned data for Q2. When comparing 16 ‘Data Only’ performance against Q1 2017/18 on the whole performance has improved: Improvement No Change Deteriorating No comparable data 9 3 4 0 3.6 Of the four indicators with an the following additional information ‘Unknown’ status, should be noted: Status at Trend Performance PI Code & Name Comment Q1 compared to at Q1 2017/18 2017/18 Q1 2016/17 CPI043 Residual Awaiting data from – household waste per Nottinghamshire 161.93kg Improving household County Council. CPI044 Percentage – of household waste Awaiting data from sent for reuse, Nottinghamshire 25.51% Improving recycling and County Council. composting CPI049 Household Awaiting data from – waste collected per Nottinghamshire 98.11kg Deteriorating head, in kilos County Council. SPI026 % Awaiting data from – contamination rate of Nottinghamshire 8.87% Improving WCA Dry Recyclables County Council. Analysis of Exceptions 3.7 The following bullet points provide a précis of the PIs which failed to meet target: PIs at Red CPI017 The statutory time limit for dealing with FOI requests was not met, due to increased service demand and a number of more complex requests. 13 requests have not met designated time YTD. CPI016 The statutory time limit for dealing with data protection requests was not met with 10 out of 110 requests taking longer than 10 days, due to staffing issues. YTD 19 have exceeded the designated time limit. CPI102a The average number of days to process both a new claim and change of and circumstance for Housing Benefit/Council Tax Reduction has exceeded CPI102b the target set. The service is currently putting in place a range of measures to try and turn performance around. A more stretching target
3.4 It should be noted that 17 annual PIs have been omitted from this report as they are not required to return data until after 31 March 2018. 3.5 All of the 16 ‘Data Only’ PIs have returned data for Q2. When comparing performance against Q1 2017/18 on the whole performance has improved: Improvement No Change Deteriorating No comparable data 9 3 4 0 3.6 Of the four indicators with an ‘Unknown’ status, the following additional information should be noted: PI Code & Name Comment Performance at Q1 2017/18 Status at Q1 2017/18 Trend compared to Q1 2016/17 CPI043 – Residual household waste per household Awaiting data from Nottinghamshire County Council. 161.93kg Improving CPI044 – Percentage of household waste sent for reuse, recycling and composting Awaiting data from Nottinghamshire County Council. 25.51% Improving CPI049 – Household waste collected per head, in kilos Awaiting data from Nottinghamshire County Council. 98.11kg Deteriorating SPI026 – % contamination rate of WCA Dry Recyclables Awaiting data from Nottinghamshire County Council. 8.87% Improving Analysis of Exceptions 3.7 The following bullet points provide a précis of the PIs which failed to meet target: PIs at Red CPI017 The statutory time limit for dealing with FOI requests was not met, due to increased service demand and a number of more complex requests. 13 requests have not met designated time YTD. CPI016 The statutory time limit for dealing with data protection requests was not met with 10 out of 110 requests taking longer than 10 days, due to staffing issues. YTD 19 have exceeded the designated time limit. CPI102a and CPI102b The average number of days to process both a new claim and change of circumstance for Housing Benefit/Council Tax Reduction has exceeded the target set. The service is currently putting in place a range of measures to try and turn performance around. A more stretching target