Perceptions and Comments on the Homelessness Sector Systems Responses Process Responses Practice Issues Intake/ Crisis Driven No appointments/ long wait Difficult to make contact with access Referral points Lack of housing Straight forward Provide more information to people accessing services What is Centralised access points Straight forward intake/ referral Fast response working well Less rigid criteria Information cards are useful Supports in place quickly Range of options Solution focussed Good communication Areas Lots of services to navigate Referral pathways unclear No appointment times requiring improvement Lack of information for those outside system Better linkages with intake services Lack of confidentiality Housing Stock Reliance of word of mouth Suggestions Establish communication channels Information on system/ service navigation Maintain consistency of worker for improvements Available service publication Services to complete Assessment information Enhanced understanding of Mental Health needs/ complex needs More direct referrals Perceptions and Comments on the Mental Health Sector Systems Responses Process Responses Practice Issues
Perceptions and Comments on the Homelessness Sector Systems Responses Process Responses Practice Issues Intake/ Referral Crisis Driven Lack of housing No appointments/ long wait Straight forward Difficult to make contact with access points Provide more information to people accessing services What is working well Centralised access points Less rigid criteria Range of options Straight forward intake/ referral Information cards are useful Solution focussed Fast response Supports in place quickly Good communication Areas requiring improvement Lots of services to navigate Lack of information for those outside system Housing Stock Referral pathways unclear Better linkages with intake services No appointment times Lack of confidentiality Reliance of word of mouth Suggestions for improvements Establish communication channels Available service publication Information on system/ service navigation Services to complete Assessment information More direct referrals Maintain consistency of worker Enhanced understanding of Mental Health needs/ complex needs Perceptions and Comments on the Mental Health Sector Systems Responses Process Responses Practice Issues