You will need to restart the machine, The device may be The screen is restart KITE and resume testing.** overheating. frozen. I cannot 7 click any buttons N/A There may not be or move forward You might also consider moving the enough memory on or backward at all. student to another testing device if the the device. problem persists. Too many people Contact local technical support to see if a might be trying to bandwidth limit is preventing a good connect to the connection and/or that the network is internet at the same stable. time or one or more Usually, KITE will start working normally other devices No, once the internet connection is connected to the though reestablished. same network are you may using a lot of If KITE stops responding (freezes), either not be bandwidth (for the student or you will need to close and able to activities such as restart the application. I just lost my continue streaming video). Windows machine: Press Ctrl+Alt+Del 8 internet or submit connection. If using wireless the test and close KITE internet, you may be until you Macintosh: Press the power button to too physically far can close the app away from a connect iPad: Turn off Guided Access. Open If using a to the the multi-tasking mode to close KITE. “hotspot.” wired connection, old internet. Chromebook: Restart the infrastructure may be Chromebook at fault. If the entire device freezes, restart the Bad weather can also machine, restart KITE and resume interrupt an internet testing.** connection. Replace the battery or plug the device The battery just directly into the outlet; or 9 died on my N/A N/A Move to new testing device. computer or tablet. Restart KITE and resume testing.**
7 The screen is frozen. I cannot click any buttons or move forward or backward at all. The device may be overheating. There may not be enough memory on the device. N/A You will need to restart the machine, restart KITE and resume testing.** You might also consider moving the student to another testing device if the problem persists. 8 I just lost my internet connection. Too many people might be trying to connect to the internet at the same time or one or more other devices connected to the same network are using a lot of bandwidth (for activities such as streaming video). If using wireless internet, you may be too physically far away from a “hotspot.” If using a wired connection, old infrastructure may be at fault. Bad weather can also interrupt an internet connection. No, though you may not be able to continue or submit the test until you can connect to the internet. Contact local technical support to see if a bandwidth limit is preventing a good connection and/or that the network is stable. Usually, KITE will start working normally once the internet connection is reestablished. If KITE stops responding (freezes), either the student or you will need to close and restart the application. Windows machine: Press Ctrl+Alt+Del and close KITE Macintosh: Press the power button to close the app iPad: Turn off Guided Access. Open the multi-tasking mode to close KITE. Chromebook: Restart the Chromebook If the entire device freezes, restart the machine, restart KITE and resume testing.** 9 The battery just died on my computer or tablet. N/A N/A Replace the battery or plug the device directly into the outlet; or Move to new testing device. Restart KITE and resume testing.**