it actually took to complete the Change Average time by status and category to complete a Change i.e. Standard Change- open/close, Normal Change- open/close, Emergency 2.2 Change ITSM Tool Monthly Number of Changes rescheduled versus the number of changes 2.3 meeting a schedule ITSM Tool Monthly Improved communication and collaboration internally and 3 externally Customer satisfaction survey after a Change occurs targeting the specific user community affected by the Change. Internal surveys are included to collect the level of satisfaction throughout Survey Monkey, Google 3.1 OIT Forms, etc. Monthly Number of add, remove and changes to the OIT 3.2 Change Calendar OIT Change Calendar Monthly Post implementation review to include lessons learned and whether a workflow to be CAB meeting notes and 3.3 modified ITSM Tool Monthly
it actually took to complete the Change 2.2 Average time by status and category to complete a Change i.e. Standard Change- open/close, Normal Change- open/close, Emergency Change ITSM Tool Monthly 2.3 Number of Changes rescheduled versus the number of changes meeting a schedule ITSM Tool Monthly 3 Improved communication and collaboration internally and externally 3.1 Customer satisfaction survey after a Change occurs targeting the specific user community affected by the Change. Internal surveys are included to collect the level of satisfaction throughout OIT Survey Monkey, Google Forms, etc. Monthly 3.2 Number of add, remove and changes to the OIT Change Calendar OIT Change Calendar Monthly 3.3 Post implementation review to include lessons learned and whether a workflow to be modified CAB meeting notes and ITSM Tool Monthly