Cathe MAPS Patient & Family Engagement Planning Committee Minutes December 2, 2015 1:30-3:30 p.m. John Murphy Conference Room Present: Lorraine Cummings, Linda Davis, Susan Flannigan, Betsy Jeppesen, Lisa Juliar, Diane O’Konski, Jennifer Strickland, Nora Vernon, Pamela Zimmerman Staff: Betsy Currie, Marie Dotseth, Catherine Schramm, Kathy Welte Agenda Item Action Welcome The meeting started at 1:30. Minutes of the November 4 meeting were posted on the website. Discussion on focus Marie Dotseth talked about the reason for MAPS work to focus on the for MAPS work at organizational level of patient engagement and clarified that the organization level represents a service delivery organization. There are “organization” some great tools available, particularly AIR’s for patient “Roadmap engagement”. It’s a challenge to navigate through available tools. Discussion of Kathy Welte introduced the discussion proposing that the purpose for discussing definitions is to agree on some basic concepts to help us inform our definitions of patient work. She summarized a set of definitions from various organizations for an family engagement review. We may or may not end up adopting a definition for MAPS, but will revisit this question as we progress. Key points of discussion were: In a recent webinar, Tom Workman from AIR said the key word from the – new draft CMS Person and Family Engagement definition is “partners”. That means doing someone”, rather than doing someone”. CMS “with “to may be replacing the word with the word for broader “patient” “person” applicability. MHA Always” has a mission statement. PFAC participants want to “Include be called patient partners. Need a shared understanding of what we mean by engagement so we know if we are making progress and moving forward. Consider individual patient preferences someone might want to be a – person, another wants to be considered a patient. Patient safety is also ill-defined. Two important aspects of engagement were noted. One is when patients become engaged to benefit their own outcomes. The second is where organizations partner with patients who are involved in the work of the organization for the benefit of everyone including the staff and future patients. This is the level MAPS is working at—enhancing patient and family engagement for better and safer care.
Cathe MAPS Patient & Family Engagement Planning Committee Minutes December 2, 2015 1:30-3:30 p.m. John Murphy Conference Room Present: Lorraine Cummings, Linda Davis, Susan Flannigan, Betsy Jeppesen, Lisa Juliar, Diane O’Konski, Jennifer Strickland, Nora Vernon, Pamela Zimmerman Staff: Betsy Currie, Marie Dotseth, Catherine Schramm, Kathy Welte Agenda Item Action Welcome The meeting started at 1:30. Minutes of the November 4 meeting were posted on the website. Discussion on focus for MAPS work at organization level Marie Dotseth talked about the reason for MAPS work to focus on the organizational level of patient engagement and clarified that the “organization” represents a service delivery organization. There are some great tools available, particularly AIR’s “Roadmap for patient engagement”. It’s a challenge to navigate through available tools. Discussion of definitions of patient an family engagement Kathy Welte introduced the discussion proposing that the purpose for discussing definitions is to agree on some basic concepts to help us inform our work. She summarized a set of definitions from various organizations for review. We may or may not end up adopting a definition for MAPS, but will revisit this question as we progress. Key points of discussion were: In a recent webinar, Tom Workman from AIR – said the key word from the new draft CMS Person and Family Engagement definition is “partners”. That means doing “with someone”, rather than doing “to someone”. CMS may be replacing the word “patient” with the word “person” for broader applicability. MHA “Include Always” has a mission statement. PFAC participants want to be called patient partners. Need a shared understanding of what we mean by engagement so we know if we are making progress and moving forward. Consider individual patient preferences – someone might want to be a person, another wants to be considered a patient. Patient safety is also ill-defined. Two important aspects of engagement were noted. One is when patients become engaged to benefit their own outcomes. The second is where organizations partner with patients who are involved in the work of the organization for the benefit of everyone including the staff and future patients. This is the level MAPS is working at—enhancing patient and family engagement for better and safer care.