Q 19 Have you attended in the last six months a If yes - If yes - If yes - did you If yes - If yes - did did you did you attend did you you attend If yes - did attend attend because attend because Walk you attend Urgent because because you because you couldn't in A&E because of Care you you GP couldn't your GP attend your Centre another prefer a practice attend practice GP at the reason. walk-in was your advised time you centre closed preferred you to required GP 20 13 1 5 7 3 5 9 0 58.8% 38.2% 2.9% 17.2% 24.1% 10.3% 17.2% 31.0% 0.0% Q 20 If you answered yes to Q 19) did you then visit your GP practice for the same problem within a 48 hour period If Yes - did you If Yes - did you If Yes - did you attend attend because attend to get Yes No because you were advised you felt more reassurance from to by other centre. unwell your GP 6 18 3 0 4 19.4% 58.1% 9.7% 0.0% 12.9% The doctors who work at Harness Harlesden Practice are salaried GPs and work part time. the doctors changed on a regular basis and only a couple of GPs stayed the same, hence the rebooking. Publicise the Local Patient Participation Report on the Practice Website and update the report on subsequent achievement Publish results and Agreed Action Plan: The patient participation report is being published on the Practice website by 28th March 2014 and will be circulated by email to PRG representatives. Results of the survey are displayed in the practice waiting area including all clinical rooms. Hard copies are retained at reception and will be made available upon request. A copy report will be submitted to North West London GP contract team. CONCLUSION A meeting of the PRG was held at the surgery on 6th March 2014 to discuss our achievements and non-achievements of the Action Plan in 2012-13. The PRG were happy with the outcome and we hope
Q 19 Have you attended in the last six months a Walk in Centre A&E Urgent Care If yes - did you attend because you prefer a walk-in centre If yes - did you attend because you GP practice was closed If yes - did you attend because you couldn't attend your preferred GP If yes - did you attend because your GP practice advised you to If yes - did you attend because you couldn't attend your GP at the time you required If yes - did you attend because of another reason. 20 13 1 5 7 3 5 9 0 58.8% 38.2% 2.9% 17.2% 24.1% 10.3% 17.2% 31.0% 0.0% Q 20 If you answered yes to Q 19) did you then visit your GP practice for the same problem within a 48 hour period Yes No If Yes - did you attend because you felt more unwell If Yes - did you attend to get reassurance from your GP If Yes - did you attend because you were advised to by other centre. 6 18 3 0 4 19.4% 58.1% 9.7% 0.0% 12.9% The doctors who work at Harness Harlesden Practice are salaried GPs and work part time. the doctors changed on a regular basis and only a couple of GPs stayed the same, hence the rebooking. Publicise the Local Patient Participation Report on the Practice Website and update the report on subsequent achievement Publish results and Agreed Action Plan: The patient participation report is being published on the Practice website by 28th March 2014 and will be circulated by email to PRG representatives. Results of the survey are displayed in the practice waiting area including all clinical rooms. Hard copies are retained at reception and will be made available upon request. A copy report will be submitted to North West London GP contract team. CONCLUSION A meeting of the PRG was held at the surgery on 6th March 2014 to discuss our achievements and non-achievements of the Action Plan in 2012-13. The PRG were happy with the outcome and we hope