Triggers This is a periodic review and analysis. CD Tactical Plan Inputs Service Catalog Outputs Updated Service Catalog General These activities will be executed on a periodic basis (typically annually) to assess the current IT Comments capabilities for delivery of services of the organization. Step Responsible Role Action Assess Current Capabilities Consider these capabilities in the context or whether or not they support the Computing Tactical Plan. Division’s Assess and document organizational capabilities. Items to consider while Service Level performing this assessment are: 1.1 Manager, Does the current environment support the business and functional Infrastructure Leads requirements? Is Service Delivery (hardware/software/people) capable of supporting requirements? Go to Decision Update Capabilities? – Update Capabilities? Will the capabilities be updated at this time? Service Level 1.2 If Yes, update the service capabilities, under the Change Management Manager Process. If No, go to 2.0 - Identify Service Level Requirements. Update Service Catalog Service Level Update the Service Catalog to reflect new or improved services which can be 1.3 Manager offered. Go to 1.4 Communicate Updated Capabilities. – Communicate Updated Capabilities Ensure that the appropriate people are aware of the updated capabilities of the Service Level 1.4 service. Manager Go to 2.0 - Identify Service Level Requirements. Note: The Service Desk is one area to whom these changes must be
Triggers This is a periodic review and analysis. Inputs CD Tactical Plan Service Catalog Outputs Updated Service Catalog General Comments These activities will be executed on a periodic basis (typically annually) to assess the current IT capabilities for delivery of services of the organization. Step Responsible Role Action 1.1 Service Level Manager, Infrastructure Leads Assess Current Capabilities Consider these capabilities in the context or whether or not they support the Computing Division’s Tactical Plan. Assess and document organizational capabilities. Items to consider while performing this assessment are: Does the current environment support the business and functional requirements? Is Service Delivery (hardware/software/people) capable of supporting requirements? Go to Decision – Update Capabilities? 1.2 Service Level Manager Update Capabilities? Will the capabilities be updated at this time? If Yes, update the service capabilities, under the Change Management Process. If No, go to 2.0 - Identify Service Level Requirements. 1.3 Service Level Manager Update Service Catalog Update the Service Catalog to reflect new or improved services which can be offered. Go to 1.4 – Communicate Updated Capabilities. 1.4 Service Level Manager Communicate Updated Capabilities Ensure that the appropriate people are aware of the updated capabilities of the service. Go to 2.0 - Identify Service Level Requirements. Note: The Service Desk is one area to whom these changes must be