Continue with one to one Practice Manager N/A Ongoing discussion regarding complaints with identified staff members if they are identified by the complainant. Improving the appearance of the GP Partners / Practice N/A 2014 reception area funding now Manager available to make more patient friendly e.g. removing the security screen. 4 Issue a. Look into the online booking Practice Manager / N/A August 2013 Appointment booking The patient survey shows that facility within the clinical system Administrator some patients want the facility b. Implement online appointment Practice Manager / N/A August 2013 to book appointments online booking if appropriate Administrator
Continue with one to one discussion regarding complaints with identified staff members if they are identified by the complainant. Improving the appearance of the reception area funding now available to make more patient friendly e.g. removing the security screen. Practice Manager GP Partners / Practice Manager N/A N/A Ongoing 2014 4 Issue Appointment booking The patient survey shows that some patients want the facility to book appointments online a. Look into the online booking facility within the clinical system b. Implement online appointment booking if appropriate Practice Manager / Administrator Practice Manager / Administrator N/A N/A August 2013 August 2013