APPENDIX A: Student Disability Service Key Performance Indicators (KPIs) Student Disability Service KPIs 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 20,731 Number of enquiries from students 5,761 6,910 9,194 13,478 17,026 18,491 (+12%) Number of enquiries from staff and others 4,724 6,291 7,825 9,869 13,543 14,217 13,331 27,730 Unique visitors to SDS website 73,745 59,682 66,811 34,150 22,508 24,349 (+14%) Number of new assessments for Disabled 415 195 222 264 250 223 293 Students Allowance (DSA) (+42%) 854 Number of students supported via DSA 512 585 574 707 561 570 (+50%) Number of students supported by the University’s 339 Disabled Student Support Fund (mostly international 131 193 212 220 279 259 (+31%) students) Number of students using student support assistants 491 221 217 266 291 381 448 (note takers, tutors etc) (+10%) Number of Learning Profiles produced * 832/1314 – 366/681 469/855 615/870 459/915 814/1220* 784/427 2011-12 totals reflect impact of eca merger (+6%) Items of equipment loaned (digital recorders, laptops 138 129 124 127 186 163 154 etc) Number of visitors to the Student Disability Service 12,252 27,163 (reception area shared with the Student Counselling - - - - 24,435 Jan Jul (+11%) – Service)
APPENDIX A: Student Disability Service Key Performance Indicators (KPIs) Student Disability Service KPIs 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 Number of enquiries from students 5,761 6,910 9,194 13,478 17,026 18,491 20,731 (+12%) Number of enquiries from staff and others 4,724 6,291 7,825 9,869 13,543 14,217 13,331 Unique visitors to SDS website 73,745 59,682 66,811 34,150 22,508 24,349 27,730 (+14%) Number of new assessments for Disabled Students Allowance (DSA) 195 222 264 250 223 293 415 (+42%) Number of students supported via DSA 512 585 574 707 561 570 854 (+50%) Number of students supported by the University’s Disabled Student Support Fund (mostly international students) 131 193 212 220 279 259 339 (+31%) Number of students using student support assistants (note takers, tutors etc) 221 217 266 291 381 448 491 (+10%) Number of Learning Profiles produced – * 2011-12 totals reflect impact of eca merger 366/681 469/855 615/870 459/915 814/1220* 784/427 832/1314 (+6%) Items of equipment loaned (digital recorders, laptops etc) 138 129 124 127 186 163 154 Number of visitors to the Student Disability Service (reception area shared with the Student Counselling Service) - - - - 12,252 Jan – Jul 24,435 27,163 (+11%)