Remediation R Mark YES if referred to ODP for appropriate follow-up as a result of no remediation action within 90 days of notification of the review findings. Utilize action Mark NA if the issue was remediated or no remediation action was required. outstanding – referred to appropriate staff for follow-up. For the review period, the reviewer determines if the grievance policy includes the following: Provider’s 11. The Provider O documents Processes to resolve a grievance within 21 days. grievances in Instructions for individuals and their families regarding grievance procedures, including how to seek help in filing a grievance. accordance with Process to review, document and resolve each grievance including name, nature, date, actions to resolve resolution and date resolved. regulation. Process to review procedures annually to determine number of grievances and their disposition. Mark YES if the grievances were completed in accordance with regulation. Mark NO if all the criteria above were not satisfied. Mark NA if there were no grievances. Documentation R The Provider has located documentation that indicates that the Provider’s grievances were completed in accordance with regulation. was located. Mark YES if the documentation was located. Mark NA if no remediation action is required or another remediation action was selected.
Remediation action outstanding – referred to appropriate staff for follow-up. R Mark YES if referred to ODP for appropriate follow-up as a result of no remediation action within 90 days of notification of the review findings. Utilize Mark NA if the issue was remediated or no remediation action was required. 11. The Provider documents grievances in accordance with regulation. O For the review period, the reviewer determines if the Provider’s grievance policy includes the following: Processes to resolve a grievance within 21 days. Instructions for individuals and their families regarding grievance procedures, including how to seek help in filing a grievance. Process to review, document and resolve each grievance including name, nature, date, actions to resolve resolution and date resolved. Process to review procedures annually to determine number of grievances and their disposition. Mark YES if the grievances were completed in accordance with regulation. Mark NO if all the criteria above were not satisfied. Mark NA if there were no grievances. Documentation was located. R The Provider has located documentation that indicates that the Provider’s grievances were completed in accordance with regulation. Mark YES if the documentation was located. Mark NA if no remediation action is required or another remediation action was selected.