These instructions do not apply to Notes: requests for reconsideration, as indicated in M21-1, Part III, Subpart ii, 2.F.1.a, or a request for application that was misidentified as a claim, but has not had development initiated. Follow the guidance in M21-1, Part III, Subpart ii, 2.C.2.b. To resolve the issue quickly, the claims processor must inform the claimant b. Information to Provide the and/or authorized representative Claimant or Authorized that the request for benefits was incorrectly accepted as a claim, and VA Representative regulations require that all claims must be submitted on a prescribed form effective March 24, 2015, which issues or conditions cannot be considered a valid claim that VA will not continue to process a pending request for benefits until a complete claim is received on a prescribed form of the timeframe the claimant has to submit a prescribed form, if an active ITF is pending, and of expedited claims submission options such as filing the claim using eBenefits, faxing the form directly to the CM scanning vendor, or submitting a claim through their VSO. c. Determining Refer to the table below to determine the steps for addressing an incorrectly What Steps to established claim. Take to Address the Incorrectly Established Claim If the request for benefits was … Then… established as a new EP and a refer to M21-1, Part III, Subpart ii, decision been made 2.C.7.d. has not established as a new EP and a refer to M21-1, Part III, Subpart ii, decision has been made 2.C.7.e. added to a valid, pending EP and a refer to M21-1, Part III, Subpart ii, decision been made 2.C.7.f. has not added to a valid, pending EP and a refer to M21-1, Part III, Subpart ii, decision has been made 2.C.7.g. d. Instructions Follow the steps in the table below to address requests for benefits that were for Addressing incorrectly established as an EP and a decision been made. has not Issues or Conditions
Notes: These instructions do not apply to requests for reconsideration, as indicated in M21-1, Part III, Subpart ii, 2.F.1.a, or a request for application that was misidentified as a claim, but has not had development initiated. Follow the guidance in M21-1, Part III, Subpart ii, 2.C.2.b. b. Information to Provide the Claimant or Authorized Representative To resolve the issue quickly, the claims processor must inform the claimant and/or authorized representative that the request for benefits was incorrectly accepted as a claim, and VA regulations require that all claims must be submitted on a prescribed form effective March 24, 2015, which issues or conditions cannot be considered a valid claim that VA will not continue to process a pending request for benefits until a complete claim is received on a prescribed form of the timeframe the claimant has to submit a prescribed form, if an active ITF is pending, and of expedited claims submission options such as filing the claim using eBenefits, faxing the form directly to the CM scanning vendor, or submitting a claim through their VSO. c. Determining What Steps to Take to Address the Incorrectly Established Claim Refer to the table below to determine the steps for addressing an incorrectly established claim. If the request for benefits was … Then… established as a new EP and a decision has not been made refer to M21-1, Part III, Subpart ii, 2.C.7.d. established as a new EP and a decision has been made refer to M21-1, Part III, Subpart ii, 2.C.7.e. added to a valid, pending EP and a decision has not been made refer to M21-1, Part III, Subpart ii, 2.C.7.f. added to a valid, pending EP and a decision has been made refer to M21-1, Part III, Subpart ii, 2.C.7.g. d. Instructions for Addressing Issues or Conditions Follow the steps in the table below to address requests for benefits that were incorrectly established as an EP and a decision has not been made.