: Outcomes for people 1. Rights 2. Participation 3. Individual 4. Feedback and 5. Service Access 6. Service and Inclusion Outcomes Complaints Management I can make choices I follow my I use services and I have a range of I understand what My strengths and about the services interests, with the supports which ways to speak up the service offers, needs are and supports I use, support of my build on my about my supports access to the effectively and how I use services, family, strengths and and services and play service is fair and supported through them. When I use a friends, carers or support me to an active role in equal and I am soundly managed service or support, I advocates. reach my life goals. working out how supported with services. am respected and things will improve. I other options when safe. know how to access I can’t access a independent support service. and advice when providing feedback or making a complaint. Table : Standards for services 1. Rights 2. Participation 3. Individual 4. Feedback and 5. Service Access 6. Service and Inclusion Outcomes Complaints Management The service The service Services and Regular feedback is The service The service has promotes individual with individuals and supports are sought and used to manages access, effective and rights to freedom of families, friends assessed, planned, inform individual and commencement accountable
: Outcomes for people 1. Rights 2. Participation and Inclusion 3. Individual Outcomes 4. Feedback and Complaints 5. Service Access 6. Service Management I can make choices about the services and supports I use, and how I use them. When I use a service or support, I am respected and safe. I follow my interests, with the support of my services, family, friends, carers or advocates. I use services and supports which build on my strengths and support me to reach my life goals. I have a range of ways to speak up about my supports and services and play an active role in working out how things will improve. I know how to access independent support and advice when providing feedback or making a complaint. I understand what the service offers, access to the service is fair and equal and I am supported with other options when I can’t access a service. My strengths and needs are effectively supported through soundly managed services. Table : Standards for services 1. Rights 2. Participation and Inclusion 3. Individual Outcomes 4. Feedback and Complaints 5. Service Access 6. Service Management The service promotes individual rights to freedom of The service with individuals and families, friends Services and supports are assessed, planned, Regular feedback is sought and used to inform individual and The service manages access, commencement The service has effective and accountable