Experience in a customer services related environment, preferably in a Library or E 2 equivalent organisation Attention to detail E 1 Sound interpersonal skills, including cultural awareness E 2 Ability to work with limited supervision on a variety of tasks E 1 Experience with general IT e.g. email, internet, MS Office, etc. E 1 Previous experience of using automated library systems, self services D n/a Special Requirements: Essential/ Level Desirable 1-3 Willingness to work flexible hours including working some core hours outside the E n/a standard day, which may include evening and/or weekend working; extent to be agreed under annualised hours working arrangements. Willingness to participate in non core working to cover absences, e.g. due to sickness E n/a or annual leave. The post holder is expected to attend library training events and to keep up to date E n/a with Health and Safety and evacuation procedures Core Competencies Level This section contains the level of competency required to carry out this role. (Please 1-3 refer to the competency framework for clarification where needed). N/A (not applicable) should be placed, where the competency is not a requirement of the grade. Communication 2 Adaptability / Flexibility 2 Customer/Client service and support 2 Planning and Organising 1 Teamwork 1 Continuous Improvement 1 Problem Solving and Decision Making Skills 1 Leadership / Management n/a Creative and Analytical Thinking n/a Influencing, Persuasion and Negotiation Skills 1 Strategic Thinking n/a Organisational Information
Experience in a customer services related environment, preferably in a Library or equivalent organisation E 2 Attention to detail E 1 Sound interpersonal skills, including cultural awareness E 2 Ability to work with limited supervision on a variety of tasks E 1 Experience with general IT e.g. email, internet, MS Office, etc. E 1 Previous experience of using automated library systems, self services D n/a Special Requirements: Essential/ Desirable Level 1-3 Willingness to work flexible hours including working some core hours outside the standard day, which may include evening and/or weekend working; extent to be agreed under annualised hours working arrangements. E n/a Willingness to participate in non core working to cover absences, e.g. due to sickness or annual leave. E n/a The post holder is expected to attend library training events and to keep up to date with Health and Safety and evacuation procedures E n/a Core Competencies This section contains the level of competency required to carry out this role. (Please refer to the competency framework for clarification where needed). N/A (not applicable) should be placed, where the competency is not a requirement of the grade. Level 1-3 Communication Adaptability / Flexibility Customer/Client service and support Planning and Organising Teamwork Continuous Improvement Problem Solving and Decision Making Skills Leadership / Management Creative and Analytical Thinking Influencing, Persuasion and Negotiation Skills Strategic Thinking 2 2 2 1 1 1 1 n/a n/a 1 n/a Organisational Information