Change Date June 25, 2015 a. Resolution Use the table below to resolve shipping exceptions for source material sent to for Common the scanning vendors. Exceptions Exception Type VA Action (CACI) VA Action (SMS) RMN or UPS In the CACI (Omega) portal In the Data Dimensions (dd) Tracker Tracking Keying Error/Numbers search for the record on the search for the record using the Not Found in Reconciliation tab, and Search feature, and Vendor Portal if the record does not exist if the record does not exist under under the RMN or tracking the RMN or tracking number, then number, then create a new use the Create function to enter it entry, or as a new shipment be sure to save the new entry if the record is keyed in once all the information is incorrectly, then entered, and click Shipping then Search and enter either the RMN or once entered and saved, use the tracking number as it is Search function to confirm that the currently in the system manifest entry was successfully click Search then SELECT created, or if a record exists but is next to the entry, and entered incorrectly, such as the edit the tracking number and wrong UPS tracking number being RMN fields on the right side associated with an RMN, ROs as necessary and click Update should Record. use the Search function to look up existing entries with the relevant RMN and UPS tracking number double-click on the search result update the entry to reflect the information provided in the exception description, and do use Create to try to add a not new manifest entry, as it will result in a duplicate keying error. Extra Folder Not ROs should not request the return of Determine if the Veteran's on Manifest or extra claims folder exceptions except documents should have been sent Folder does not as a last resort. The preferred method for conversion. If the Veteran have DCS. of resolution is falls within the parameters of the VBMS exclusions list, request the folder be returned to the RO. use VBMS to create a new DCS sheet(s) for the extra record(s) If there is no VBMS exclusion
Change Date June 25, 2015 a. Resolution for Common Exceptions Use the table below to resolve shipping exceptions for source material sent to the scanning vendors. Exception Type VA Action (CACI) VA Action (SMS) RMN or UPS Tracking Keying Error/Numbers Not Found in Vendor Portal In the CACI (Omega) portal search for the record on the Reconciliation tab, and if the record does not exist under the RMN or tracking number, then create a new entry, or if the record is keyed in incorrectly, then click Shipping then Search and enter either the RMN or tracking number as it is currently in the system click Search then SELECT next to the entry, and edit the tracking number and RMN fields on the right side as necessary and click Update Record. In the Data Dimensions (dd) Tracker search for the record using the Search feature, and if the record does not exist under the RMN or tracking number, then use the Create function to enter it as a new shipment be sure to save the new entry once all the information is entered, and once entered and saved, use the Search function to confirm that the manifest entry was successfully created, or if a record exists but is entered incorrectly, such as the wrong UPS tracking number being associated with an RMN, ROs should use the Search function to look up existing entries with the relevant RMN and UPS tracking number double-click on the search result update the entry to reflect the information provided in the exception description, and do not use Create to try to add a new manifest entry, as it will result in a duplicate keying error. Extra Folder Not on Manifest or Folder does not have DCS. Determine if the Veteran's documents should have been sent for conversion. If the Veteran falls within the parameters of the VBMS exclusions list, request the folder be returned to the RO. If there is no VBMS exclusion ROs should not request the return of extra claims folder exceptions except as a last resort. The preferred method of resolution is use VBMS to create a new DCS sheet(s) for the extra record(s)