Resistance Exploration Behaviours Strategies Behaviours Strategies Appendix F Dealing with Anger, Denial & Resistance – Challenging conversations: Strategies for dealing with different emotional responses Employee behaviour Strategies Employee who Allow some time to develop a relaxed atmosphere. passively Ensure that they do some of their own thinking. Question them on their agrees to thoughts, rationale or feelings. everything you Ask them for their conclusions. say or decide be afraid of silence, give them time to think. Don’t State your rationale (keep to the facts) clearly and check their understanding. DENIAL Actively seek and constructively include their comments.
Resistance Behaviours Strategies Exploration Behaviours Strategies Appendix F – Dealing with Anger, Denial & Resistance Challenging conversations: Strategies for dealing with different emotional responses Employee behaviour Strategies Employee who passively agrees to everything you say or decide DENIAL Allow some time to develop a relaxed atmosphere. Ensure that they do some of their own thinking. Question them on their thoughts, rationale or feelings. Ask them for their conclusions. Don’t be afraid of silence, give them time to think. State your rationale (keep to the facts) clearly and check their understanding. Actively seek and constructively include their comments.