5. EPC PERFORMANCE MONITORING Design Summary Performance Current Status Targets/Indicators Impact Access to sustainable Consumer satisfaction Initial Consumer Confidence Survey (CCS) is ratings of and reliable electricity scheduled for 2011 EPC‟s services services at affordable prices Complaints to EPC reactivated service order tracking system EPC‟s consumer service division in Daffron System to track all customers requests.. Outcome Baseline SAIDI established on 3rd Quarter 2008: Improved quality, System Average Annual SAIDI for Upolu: 1515 min reliability, and cost- Interruption Duration Index effectiveness of power (SAIDI) Baseline Annual SAIDI for Savaii: 2622 min supply established and verified Quarterly SAIDI for Upolu: 379 min on 4th Quarter of 2008 Quarterly SAIDI for Savaii: 656 min and reduced by 20% by 2015 3rd Quarter 2012 SAIDI: Total Annual SAIDI for Upolu: 872 Annual Unplanned SAIDI Upolu:480 Annual Planned SAIDI Upolu: 392 Total Annual SAIDI for Savaii: 3432 Annual Unplanned SAIDI Savaii: 3032 Annual Planned SAIDI Savaii: 400 Total Quarterly SAIDI for Upolu: 218 Quarterly Unplanned SAIDI Upolu: 120 Quarterly Planned SAIDI Upolu: 98 Total Quarterly SAIDI for Savaii: 858 Quarterly Unplanned SAIDI Savaii: 758 Quarterly Planned SAIDI Savaii: 100 Baseline SAIFI established on 3rd Quarter 2008 System Average Interruption Frequency Annual SAIFI for Upolu: 26 Index (SAIFI) Baseline Annual SAIFI for Savaii: 44 established and verified Quarterly SAIFI for Upolu: 6.5 on 4th quarter 2008 and reduced by 20% by 2015 Quarterly SAIFI for Savaii: 11 SAIFI on 3rd Quarter 2012
5. EPC PERFORMANCE MONITORING Design Summary Performance Targets/Indicators Current Status Impact Access to sustainable and reliable electricity services at affordable prices Consumer satisfaction ratings of EPC‟s services Complaints to EPC‟s consumer service division Initial Consumer Confidence Survey (CCS) is scheduled for 2011 EPC reactivated service order tracking system in Daffron System to track all customers requests.. Outcome Improved quality, reliability, and cost- effectiveness of power supply System Average Interruption Duration Index (SAIDI) Baseline established and verified on 4th Quarter of 2008 and reduced by 20% by 2015 System Average Interruption Frequency Index (SAIFI) Baseline established and verified on 4th quarter 2008 and reduced by 20% by 2015 Baseline SAIDI established on 3rd Quarter 2008: Annual SAIDI for Upolu: 1515 min Annual SAIDI for Savaii: 2622 min Quarterly SAIDI for Upolu: 379 min Quarterly SAIDI for Savaii: 656 min 3rd Quarter 2012 SAIDI: Total Annual SAIDI for Upolu: 872 Annual Unplanned SAIDI Upolu:480 Annual Planned SAIDI Upolu: 392 Total Annual SAIDI for Savaii: 3432 Annual Unplanned SAIDI Savaii: 3032 Annual Planned SAIDI Savaii: 400 Total Quarterly SAIDI for Upolu: 218 Quarterly Unplanned SAIDI Upolu: 120 Quarterly Planned SAIDI Upolu: 98 Total Quarterly SAIDI for Savaii: 858 Quarterly Unplanned SAIDI Savaii: 758 Quarterly Planned SAIDI Savaii: 100 Baseline SAIFI established on 3rd Quarter 2008 Annual SAIFI for Upolu: 26 Annual SAIFI for Savaii: 44 Quarterly SAIFI for Upolu: 6.5 Quarterly SAIFI for Savaii: 11 SAIFI on 3rd Quarter 2012