National Standards for Disability Services Summary table – The Human Rights principles overarch all the National Standards 1. Rights 2. Participation and 3. Individual 4. Feedback and 5. Service Access 6. Service Inclusion Outcomes Complaints Management Rights for people I have the right to I have the right to I have the right to I have the and I have the to I have the right to exercise control participate in my lead and direct freedom to give access services and and choice chosen decisions about positive and services based supports that when I use community. my life and how negative feedback on fair and are effectively services or I also have the the services I about all aspects equal and managed, supports. I also right to decide use support me. of my supports transparent regularly have the right to how I have and services. criteria, and reviewed, dignity of risk contact with I also have the support for accountable and to be free family, friends right to referral when a and from and community. independent service is not contemporary. discrimination or advice and available. harm. support to provide feedback or make a complaint when I need it. Outcomes for people I can make choices I follow my interests, I use services and I have a of ways I understand what My strengths and the services with the support supports which to speak up about the service needs are and supports I of my services, build on my my supports and offers, access effectively use, and how I family, friends, strengths and services and play to the service is supported use them. When carers or support me to an active role in fair and through I use a service advocates. reach my life working out how and I am soundly or support, I am goals. things will supported with managed respected and improve. I know other options services. safe. how to access when I can’t independent access a support and service. advice when providing feedback or making a complaint. Standards for services
National Standards for Disability Services – Summary table The Human Rights principles overarch all the National Standards 1. Rights 2. Participation and Inclusion 3. Individual Outcomes 4. Feedback and Complaints 5. Service Access 6. Service Management Rights for people I have the right to exercise control and choice when I use services or supports. I also have the right to dignity of risk and to be free from discrimination or harm. I have the right to participate in my chosen community. I also have the right to decide how I have contact with family, friends and community. I have the right to lead and direct decisions about my life and how the services I use support me. I have the and freedom to give positive and negative feedback about all aspects of my supports and services. I also have the right to independent advice and support to provide feedback or make a complaint when I need it. I have the to access services based on fair and equal and transparent criteria, and support for referral when a service is not available. I have the right to services and supports that are effectively managed, regularly reviewed, accountable and contemporary. Outcomes for people I can make choices the services and supports I use, and how I use them. When I use a service or support, I am respected and safe. I follow my interests, with the support of my services, family, friends, carers or advocates. I use services and supports which build on my strengths and support me to reach my life goals. I have a of ways to speak up about my supports and services and play an active role in working out how things will improve. I know how to access independent support and advice when providing feedback or making a complaint. I understand what the service offers, access to the service is fair and and I am supported with other options when I can’t access a service. My strengths and needs are effectively supported through soundly managed services. Standards for services