Maintains accurate Writes customer focused Leads a work group Oversees customer Implements contact information on guidelines and user consisting of satisfaction surveys, organization-wide agency website and manuals stakeholders and neutral analyzes results, and customer service updates the site to reflect parties to develop makes necessary initiative to raise changes to services solutions to customer improvements employee skill levels to service barriers improve customer service - Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and Interpersonal Skills feelings of different people in different situations. Perceives, assesses, and positively influences one's own and other individuals’ emotions. Awareness Basic Intermediate Advanced Expert Shows awareness of own Understands impact of Treats others with courtesy Establishes a high level of Clarifies and defends emotions in work situations emotions on others and sensitivity trust and makes self organization’s work accessible to staff at all levels effectively while Interacting with public interest groups with opposing viewpoints Responds with courtesy to Assists new coworkers Corrects coworker’s mistakes Encourages staff to voice Resolves highly sensitive and coworkers’ inquiries and effectively integrate into the in a courteous manner to their perspective on complex issues in a requests for assistance organization encourage a cohesive work organizational policies and consistently open and environment procedures and presents approachable manner their concerns to direct supervisor or high-level agency officials Listens appropriately to the Alters approach to an Advises coworkers on Solves an internal office Promotes open and honest needs and feelings of assignment based on an effective approaches to dispute by tailoring the of communication and coworkers improve team synergy response based on careful
Maintains accurate contact information on agency website and updates the site to reflect changes to services Writes customer focused guidelines and user manuals Leads a work group consisting of stakeholders and neutral parties to develop solutions to customer service barriers Oversees customer satisfaction surveys, analyzes results, and makes necessary improvements Implements organization-wide customer service initiative to raise employee skill levels to improve customer service Interpersonal Skills - Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Perceives, assesses, and positively influences one's own and other individuals’ emotions. Awareness Basic Intermediate Advanced Expert Shows awareness of own emotions in work situations Understands impact of emotions on others Treats others with courtesy and sensitivity Establishes a high level of trust and makes self accessible to staff at all levels Clarifies and defends organization’s work effectively while Interacting with public interest groups with opposing viewpoints Responds with courtesy to coworkers’ inquiries and requests for assistance Assists new coworkers effectively integrate into the organization Corrects coworker’s mistakes in a courteous manner to encourage a cohesive work environment Encourages staff to voice their perspective on organizational policies and procedures and presents their concerns to direct supervisor or high-level agency officials Resolves highly sensitive and complex issues in a consistently open and approachable manner Listens appropriately to the needs and feelings of coworkers Alters approach to an assignment based on an Advises coworkers on effective approaches to improve team synergy Solves an internal office dispute by tailoring the response based on careful Promotes open and honest of communication and