UNIT OF COMPETENCY : SOLVE PROBLEMS RELATED TO WORK ACTIVITIES UNIT CODE : 500311112 UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to solve problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause of problems. PERFORMANCE REQUIRED REQUIRED CRITERIA KNOWLEDGE SKILLS ELEMENT Italicized terms are elaborated in the Variances are identified includes a 1.1 Using Identify the from normal operating thorough knowledge and range of problem parameters; and product understanding of the formal quality process, normal problem Extent, cause and operating parameters, solving nature of the problem and product quality to techniques are defined through recognize non-standard 1.2 Identifying observation, situations and investigation and to include clarifying analytical techniques the ability to apply and the nature Problems are clearly explain, sufficient for the of the stated and specified identification of problem fundamental cause, 1.3 Evaluating determining the the corrective action and provision of of a recommendations present Relevant process in equipment and the galley operational 1.4 Applying processes analytical Enterprise goals, techniques targets and measures Enterprise quality, OHS and environmental requirement Enterprise information systems and data collation Industry codes and standards operating parameters and product quality and clarifying the nature of problem Possible causes are Relevant equipment and Analysis of Determine identified based on operational processes root causes fundamental experience and the use Enterprise goals, targets causes of the of problem solving tools and measures problem / analytical techniques.
UNIT OF COMPETENCY : SOLVE PROBLEMS RELATED TO WORK ACTIVITIES UNIT CODE : 500311112 UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes required to solve problems in the workplace including the application of problem solving techniques and to determine and resolve the root cause of problems. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the REQUIRED KNOWLEDGE REQUIRED SKILLS Identify the problem Variances are identified from normal operating parameters; and product quality Extent, cause and nature of the problem are defined through observation, investigation and analytical techniques Problems are clearly stated and specified includes a thorough knowledge and understanding of the process, normal operating parameters, and product quality to recognize non-standard situations to include the ability to apply and explain, sufficient for the identification of fundamental cause, determining the corrective action and provision of recommendations Relevant equipment and operational processes Enterprise goals, targets and measures Enterprise quality, OHS and environmental requirement Enterprise information systems and data collation Industry codes and standards operating parameters and product quality and clarifying the nature of problem 1.1 Using range of formal problem solving techniques 1.2 Identifying and clarifying the nature of the problem 1.3 Evaluating the of a present process in the galley 1.4 Applying analytical techniques Determine fundamental causes of the problem Possible causes are identified based on experience and the use of problem solving tools / analytical techniques. Relevant equipment and operational processes Enterprise goals, targets and measures Analysis of root causes