ADDITIONAL INFORMATION Measure Description This is the number of Massachusetts residents in households that receive SNAP benefits each month. These figures are SNAP Recipients finalized approximately six weeks after the end of the reporting month. Background SNAP Accuracy Rate Massachusetts ranks 35 out 54 states/regions. Includes both cash and SNAP clients. Excludes dropping off Average Daily Walk-in Visitors documents or seeking a new EBT card. Average calls that exited at a point in our Interactive Voice Calls Ending in IVR Response (IVR) or self-service menu. Likely exit reasons: client self-served successfully, client hang up.
ADDITIONAL INFORMATION Background Measure Description SNAP Recipients This is the number of Massachusetts residents in households that receive SNAP benefits each month. These figures are finalized approximately six weeks after the end of the reporting month. SNAP Accuracy Rate Massachusetts ranks 35 out 54 states/regions. Average Daily Walk-in Visitors Includes both cash and SNAP clients. Excludes dropping off documents or seeking a new EBT card. Calls Ending in IVR Average calls that exited at a point in our Interactive Voice Response (IVR) or self-service menu. Likely exit reasons: client self-served successfully, client hang up.