9 Did the entity from which VA requested information/corroboration respond within 30 days? If proceed to the next step. no, If proceed to Step 12. yes, 10 Send a follow-up request and allow 30 days for a response. 11 Did the entity to which VA sent a follow-up request respond within 30 days? If no, clear the EPs 290 and 690/693, and take no further action. If proceed to the next step. yes, 12 Follow the instructions in the table below: 13 Did the entity from which VA requested the information referenced in M21-1, Part III, Subpart v, 8.A.3.d respond within 30 days? If proceed to Step 16. yes, If proceed to the next step. no, 14 Send a follow-up request for the information and allow 30 days for a response. 15 Did the entity to which VA sent a follow-up request respond within 30 days? If proceed to the next step. yes, If no, attempt to obtain the information through different means, and take no further action until VA obtains the information. 16 Follow the instructions in the table below.
9 Did the entity from which VA requested information/corroboration respond within 30 days? If no, proceed to the next step. If yes, proceed to Step 12. 10 Send a follow-up request and allow 30 days for a response. 11 Did the entity to which VA sent a follow-up request respond within 30 days? If no, clear the EPs 290 and 690/693, and take no further action. If yes, proceed to the next step. 12 Follow the instructions in the table below: 13 Did the entity from which VA requested the information referenced in M21-1, Part III, Subpart v, 8.A.3.d respond within 30 days? If yes, proceed to Step 16. If no, proceed to the next step. 14 Send a follow-up request for the information and allow 30 days for a response. 15 Did the entity to which VA sent a follow-up request respond within 30 days? If yes, proceed to the next step. If no, attempt to obtain the information through different means, and take no further action until VA obtains the information. 16 Follow the instructions in the table below.