INCIDENT REPORTS AND GRIEVANCES As a guest at Family Promise, you have a right to be respected and a responsibility to treat other guests and staff with respect. If you feel that you have developed an issue with another guest, a volunteer, or a member of the staff, you have the right to do the following: Start by speaking to the person with whom you have an issue directly. Often, this is the easiest and fastest way to resolve a problem. The other person may not have been aware there was a problem in the first place! Request a parent meeting. This is a meeting with the network director, occasionally the case manager, and all of the other parents at SIHN. These are generally requested by parents when they have a problem with the way another parents child is acting, the way another parent is acting towards their child, to address issues between parents or to address general Day Center/host site issues (such as cleaning), but can be requested for any issue of concern. Fill out an incident report. Incident reports are available from the Case Manager or Network Director, and are turned in to the main office. These are a form you fill out with the details of a particular incident, such as if something was stolen, a fight occurred or any other singular incident. They are not usually for ongoing issues, but can be if needed. Incident reports become a part of the file about whom the report was written. File a Grievance. This is similar to filling out an incident report, but it typically is written in regards to a staff member or volunteer. Fill out an incident report and turn it into the Network Director, even if that is the person the grievance has been written about. The Network Director will then give it to the Board of Directors. Please do not attempt to contact the Board of Directors without going through this process first. If necessary, you will then be asked to provide more details. The program staff understands that living in this program can be stressful for even the calmest of families, and we make every effort to address problems as they arise.
INCIDENT REPORTS AND GRIEVANCES As a guest at Family Promise, you have a right to be respected and a responsibility to treat other guests and staff with respect. If you feel that you have developed an issue with another guest, a volunteer, or a member of the staff, you have the right to do the following: Start by speaking to the person with whom you have an issue directly. Often, this is the easiest and fastest way to resolve a problem. The other person may not have been aware there was a problem in the first place! Request a parent meeting. This is a meeting with the network director, occasionally the case manager, and all of the other parents at SIHN. These are generally requested by parents when they have a problem with the way another parents child is acting, the way another parent is acting towards their child, to address issues between parents or to address general Day Center/host site issues (such as cleaning), but can be requested for any issue of concern. Fill out an incident report. Incident reports are available from the Case Manager or Network Director, and are turned in to the main office. These are a form you fill out with the details of a particular incident, such as if something was stolen, a fight occurred or any other singular incident. They are not usually for ongoing issues, but can be if needed. Incident reports become a part of the file about whom the report was written. File a Grievance. This is similar to filling out an incident report, but it typically is written in regards to a staff member or volunteer. Fill out an incident report and turn it into the Network Director, even if that is the person the grievance has been written about. The Network Director will then give it to the Board of Directors. Please do not attempt to contact the Board of Directors without going through this process first. If necessary, you will then be asked to provide more details. The program staff understands that living in this program can be stressful for even the calmest of families, and we make every effort to address problems as they arise.