Routing (functionality) Call in from external source March 31 All Sequence and rollovers and observe sequence and correct by process role timing New Request form Try new form with 3 Funeral March 27 Susan Defective requests template (with visual directors; observe % of reduced by 50% from guidelines) for Funeral defective data received and assumed 90% level. director reported ease of use All Funeral directors report requirements clear. Give 3 members a common March 28 Wanda 90% of all fields are Data request inspection death certificate request and judged similarly by all 3 checksheet for Dekalb use the checksheet to members team establish what is acceptable/not acceptable Scanning process and Install and run 5 records March 28 IT with Hardware/software hardware through Hannah combination successfully scans, records and increments the record number window 3 station 15. Results: attach graph/table of actual trial performance Step Action Result Request funeral director to review Two funeral home representatives Suggestions were incorporated into the revised request form reviewed the form and offered final form suggestions Inspect death filing Using the inspection guidelines, The guideline was followed, with three staff were asked to review a all errors noted in the filing, death filing marked and returned to the filer (this was a mock exercise) Dedicate one intake window for Using a stanchion and window Funeral staff go directly to this funeral filings only markings, direct all funeral staff to window; there is no comingling of the #3 window public consumers with death filings Phone tree modified to provide Call in to main number and follow Switchboard continued to direct more adequate information, in prompts. Call in to individual direct incoming calls to death clerk. This Spanish and English. Direct dial dial numbers and follow prompts. has been changed. All staff are numbers modified for death clerk able to access any voice mail left to redirect caller to birth clerk or from main number. Significant leave a voice mail, if clerk cannot reduction in interruption for death answer telephone call. clerk by telephone calls: she has been asked to focus on her filings. All staff are in the same pick-up group and are able to answer a ringing phone, if available. Death clerk is the only processor After supervisor inspection of The process is a cleaner more for all death filings death filings, only corrected efficient manner in which to versions are received from funeral perform death filings. We will homes. These are received by the continue to monitor this process
Routing (functionality) Call in from external source and observe sequence and timing March 31 All Sequence and rollovers correct by process role New Request form template (with visual guidelines) for Funeral director Try new form with 3 Funeral directors; observe % of defective data received and reported ease of use March 27 Susan Defective requests reduced by 50% from assumed 90% level. All Funeral directors report requirements clear. Data request inspection checksheet for Dekalb team Give 3 members a common death certificate request and use the checksheet to establish what is acceptable/not acceptable March 28 Wanda 90% of all fields are judged similarly by all 3 members Scanning process and hardware Install and run 5 records through March 28 IT with Hannah Hardware/software combination successfully scans, records and increments the record number window 3 station 15. Results: attach graph/table of actual trial performance Step Action Result Request funeral director to review the revised request form Two funeral home representatives reviewed the form and offered suggestions Suggestions were incorporated into final form Inspect death filing Using the inspection guidelines, three staff were asked to review a death filing The guideline was followed, with all errors noted in the filing, marked and returned to the filer (this was a mock exercise) Dedicate one intake window for funeral filings only Using a stanchion and window markings, direct all funeral staff to the #3 window Funeral staff go directly to this window; there is no comingling of public consumers with death filings Phone tree modified to provide more adequate information, in Spanish and English. Direct dial numbers modified for death clerk to redirect caller to birth clerk or leave a voice mail, if clerk cannot answer telephone call. Call in to main number and follow prompts. Call in to individual direct dial numbers and follow prompts. Switchboard continued to direct incoming calls to death clerk. This has been changed. All staff are able to access any voice mail left from main number. Significant reduction in interruption for death clerk by telephone calls: she has been asked to focus on her filings. All staff are in the same pick-up group and are able to answer a ringing phone, if available. Death clerk is the only processor for all death filings After supervisor inspection of death filings, only corrected versions are received from funeral homes. These are received by the The process is a cleaner more efficient manner in which to perform death filings. We will continue to monitor this process