Systems Maintenance, Testing and User Acceptance Testing The Contractor must adhere to generally accepted Affirm understanding of, and information technology standards for systems agreement to comply with, the maintenance, testing and user acceptance testing. Guiding Principle. Include the proposed provision of information on The Contractor agrees to develop a joint testing plan with systems maintenance, testing and DTF. The testing plan must include any periods of time user acceptance testing that is being when the Contractor is unable to provide a suitable test proposed. environment and/or to migrate system changes to production. It is the expectation of DTF that such “freeze” periods will not disrupt program implementation and/or any required periodic testing. The Contractor may be required to perform prior to actual annual payment processing cycles, including any and all associated file transmissions, regardless of whether there are changes or not. This periodic testing must mimic production. The Contractor would be expected to respond to defects discovered during testing within two (2) Business Days. Contractor must provide a readily accessible IT Testing Lead during regular business hours. The Contractor, during the end to end testing, will work within timeframes dictated by DTF. Timeframes such as freeze dates and check point dates will be clearly specified. The planned number of tests conducted during any testing will be at the sole discretion of DTF. Organizational Structure and Staffing The Contractor must provide and maintain an Affirm understanding of, and organizational structure and level of staffing to adequately agreement to comply with, the operate the program as required by the requirements of Guiding Principle. Provide details this RFP and to achieve the performance standards. including, but not limited to the: Organizational structure within the overall corporate structure (if applicable) Organizational structure as it pertains to this Program
Systems Maintenance, Testing and User Acceptance Testing The Contractor must adhere to generally accepted information technology standards for systems maintenance, testing and user acceptance testing. The Contractor agrees to develop a joint testing plan with DTF. The testing plan must include any periods of time when the Contractor is unable to provide a suitable test environment and/or to migrate system changes to production. It is the expectation of DTF that such “freeze” periods will not disrupt program implementation and/or any required periodic testing. The Contractor may be required to perform prior to actual annual payment processing cycles, including any and all associated file transmissions, regardless of whether there are changes or not. This periodic testing must mimic production. The Contractor would be expected to respond to defects discovered during testing within two (2) Business Days. Contractor must provide a readily accessible IT Testing Lead during regular business hours. The Contractor, during the end to end testing, will work within timeframes dictated by DTF. Timeframes such as freeze dates and check point dates will be clearly specified. The planned number of tests conducted during any testing will be at the sole discretion of DTF. Affirm understanding of, and agreement to comply with, the Guiding Principle. Include the proposed provision of information on systems maintenance, testing and user acceptance testing that is being proposed. Organizational Structure and Staffing The Contractor must provide and maintain an organizational structure and level of staffing to adequately operate the program as required by the requirements of this RFP and to achieve the performance standards. Affirm understanding of, and agreement to comply with, the Guiding Principle. Provide details including, but not limited to the: Organizational structure within the overall corporate structure (if applicable) Organizational structure as it pertains to this Program