database. This addition is performed by the Knowledge Manager after accurate and relevant knowledge content has met technical accuracy parameters and has been validated. Update knowledge As per requestor, knowledge contained in the knowledge database must be updated as needed. This is performed by the Knowledge Manager after technical accuracy of the knowledge provided had been guaranteed. Review Refresh knowledge The knowledge database should be checked for any solutions that have not been reviewed in the past year as part of the annual review cycle. Outstanding items are assigned to be reviewed and pushed through the Solution Management process. Solution Archival Knowledge This process indicates the way a Knowledge Manager must handle the contributions received for archiving knowledge. Archive knowledge As per requestor, knowledge may need to be archived from the knowledge database. This is performed by the Knowledge Manager after the removal and has been validated by the SME and the Ministry/T2 Document Owner/Reviewer Document Owner. Authoring Guidelines The authoring guidelines provide the appropriate methodology and style characteristics according to a combination of the RightAnswers Solution Manager Style Guide and HP Best Practices. Governance A model for knowledge management governance will be determined by having Bi-weekly meetings with the Service Alberta Knowledge Management team. Meeting Agenda: Review number of: Solutions with Refresh Dates due. New/Updated Solutions as WIP Pending approval/review Upcoming changes, projects and onboarding services Review Tool or Process impacts Critical items/priority setting Expected Outcomes: Standards for direction and control that set targets and express the changing requirements of stakeholders. Defined processes for implementation, enforcement and learning. Standards alone tend to be merely suggestive and descriptive, without effect or ability to induce change. Applying actual governance would require standards that are appropriately quantified, qualified or expressed, and coupled with processes for deployment and enforcement of compliance.
database. This addition is performed by the Knowledge Manager after accurate and relevant knowledge content has met technical accuracy parameters and has been validated. Update knowledge As per requestor, knowledge contained in the knowledge database must be updated as needed. This is performed by the Knowledge Manager after technical accuracy of the knowledge provided had been guaranteed. Review Refresh knowledge The knowledge database should be checked for any solutions that have not been reviewed in the past year as part of the annual review cycle. Outstanding items are assigned to be reviewed and pushed through the Solution Management process. Solution Archival Knowledge This process indicates the way a Knowledge Manager must handle the contributions received for archiving knowledge. Archive knowledge As per requestor, knowledge may need to be archived from the knowledge database. This is performed by the Knowledge Manager after the removal and has been validated by the SME and the Ministry/T2 Document Owner/Reviewer Document Owner. Authoring Guidelines The authoring guidelines provide the appropriate methodology and style characteristics according to a combination of the RightAnswers Solution Manager Style Guide and HP Best Practices. Governance A model for knowledge management governance will be determined by having Bi-weekly meetings with the Service Alberta Knowledge Management team. Meeting Agenda: Review number of: Solutions with Refresh Dates due. New/Updated Solutions as WIP Pending approval/review Upcoming changes, projects and onboarding services Review Tool or Process impacts Critical items/priority setting Expected Outcomes: Standards for direction and control that set targets and express the changing requirements of stakeholders. Defined processes for implementation, enforcement and learning. Standards alone tend to be merely suggestive and descriptive, without effect or ability to induce change. Applying actual governance would require standards that are appropriately quantified, qualified or expressed, and coupled with processes for deployment and enforcement of compliance.