ACTIVITY: Drilling Down to Root Causes of a Specific Ethics Quality Gap (Refer to Handout 6.1-B) Groups Arrange in the same groups, acting as PE teams. Time 10 minutes for group work 10 minutes to debrief with the large group Total: 20 minutes In this activity, you will continue your work on the disclosure of adverse Before the SAY: Activity: events issue. Please turn to Handout 6.1-B. Give the After selecting a recorder and different spokesperson, start by reviewing the list following of major causes you brainstormed in the previous activity, and then use the instructions voting method we have discussed to choose 2 or 3 causes. Write “vital few” each selected major cause at the top of a new flipchart page. Next, use the 5 Whys process to drill down to a root cause for each of the major causes. Record the 5 Whys questions and answers as you proceed. Remember, you could have fewer or more than 5 Whys to get to a root cause. You will have 10 minutes for this work. During the Offer assistance and answer questions as needed. Activity: Monitor Following Ask for teams to volunteer one of their major causes and the 5 Whys “vital few” the Activity: question-and-answer process they used to drill down to a root cause. Ask other teams if they have a different root cause for the same major cause and have Debrief them describe their drill downs. Acknowledge the good thinking that teams have shown, and answer any questions they have about identifying root causes. to the next slide. CLICK
ACTIVITY: Drilling Down to Root Causes of a Specific Ethics Quality Gap (Refer to Handout 6.1-B) Groups Arrange in the same groups, acting as PE teams. Time 10 minutes for group work 10 minutes to debrief with the large group Total: 20 minutes Before the Activity: Give the following instructions SAY: In this activity, you will continue your work on the disclosure of adverse events issue. Please turn to Handout 6.1-B. After selecting a recorder and different spokesperson, start by reviewing the list of major causes you brainstormed in the previous activity, and then use the voting method we have discussed to choose 2 or 3 “vital few” causes. Write each selected major cause at the top of a new flipchart page. Next, use the 5 Whys process to drill down to a root cause for each of the major causes. Record the 5 Whys questions and answers as you proceed. Remember, you could have fewer or more than 5 Whys to get to a root cause. You will have 10 minutes for this work. During the Activity: Monitor Offer assistance and answer questions as needed. Following the Activity: Debrief Ask for teams to volunteer one of their “vital few” major causes and the 5 Whys question-and-answer process they used to drill down to a root cause. Ask other teams if they have a different root cause for the same major cause and have them describe their drill downs. Acknowledge the good thinking that teams have shown, and answer any questions they have about identifying root causes. CLICK to the next slide.