Contacting DHS Participation Support Team for urgent query relating to job seeker servicing If the job seeker is with the Provider and urgent action is required by DHS for the Provider to continue servicing the job seeker, the Provider can contact the Participation Support Team on 1300 306 325. The Provider may need to urgently contact DHS if DHS has initiated suspension of Income Support (other than because of a Non-Attendance Report), or to confirm exemption applications (such as if a medical certificate is lodged). Contacting DHS for job seeker Vulnerability Review If the Provider identifies a potential vulnerability after a Change of Circumstances Reassessment that they would like DHS to investigate, they can fax a Request for Vulnerability Review form to DHS. The potential vulnerability may be a diagnosed condition or documented personal circumstances that impact the job seekers life. The potential vulnerability can be temporary, ongoing, or episodic. DHS will review and investigate the request for Vulnerability Review. If the identified vulnerability is likely to impact the job seeker being able to meet their Mutual Obligation Requirements, DHS will apply a Vulnerability Indicator. Providers must consider any identified vulnerabilities when making a decision to use the compliance framework in the future. Refer to the Guide to Social Security Law, part 11.4.2.20 for further information on Vulnerability Indicators. Refer to the for further information on Change of Circumstances Reassessment. See for the Vulnerability Indicator Review form. Job seeker contacting DHS The job seeker can contact DHS through the General Enquiries line on 132 850. If the job seeker is with the Provider, the Provider can call on the job seeker’s behalf and act as an advocate. Seeking or giving further information if necessary The Provider may need to seek further information on Employment Services generally, or on the Department’s IT System. Providers may also be to provide information on appeals to the Administrative Appeals Tribunal. Seeking further general information on Employment Services For further information relating to the servicing of job seekers, Providers refer to their own policies and procedures, their Service Delivery Plan, the jobactive Deed and the Guideline relevant to the issue at hand. For a list of Guidelines issued by the Department, see the Provider Portal.
Contacting DHS Participation Support Team for urgent query relating to job seeker servicing If the job seeker is with the Provider and urgent action is required by DHS for the Provider to continue servicing the job seeker, the Provider can contact the Participation Support Team on 1300 306 325. The Provider may need to urgently contact DHS if DHS has initiated suspension of Income Support (other than because of a Non-Attendance Report), or to confirm exemption applications (such as if a medical certificate is lodged). Contacting DHS for job seeker Vulnerability Review If the Provider identifies a potential vulnerability after a Change of Circumstances Reassessment that they would like DHS to investigate, they can fax a Request for Vulnerability Review form to DHS. The potential vulnerability may be a diagnosed condition or documented personal circumstances that impact the job seekers life. The potential vulnerability can be temporary, ongoing, or episodic. DHS will review and investigate the request for Vulnerability Review. If the identified vulnerability is likely to impact the job seeker being able to meet their Mutual Obligation Requirements, DHS will apply a Vulnerability Indicator. Providers must consider any identified vulnerabilities when making a decision to use the compliance framework in the future. Refer to the Guide to Social Security Law, part 11.4.2.20 for further information on Vulnerability Indicators. Refer to the for further information on Change of Circumstances Reassessment. See for the Vulnerability Indicator Review form. Job seeker contacting DHS The job seeker can contact DHS through the General Enquiries line on 132 850. If the job seeker is with the Provider, the Provider can call on the job seeker’s behalf and act as an advocate. Seeking or giving further information if necessary The Provider may need to seek further information on Employment Services generally, or on the Department’s IT System. Providers may also be to provide information on appeals to the Administrative Appeals Tribunal. Seeking further general information on Employment Services For further information relating to the servicing of job seekers, Providers refer to their own policies and procedures, their Service Delivery Plan, the jobactive Deed and the Guideline relevant to the issue at hand. For a list of Guidelines issued by the Department, see the Provider Portal.