People Recruitment process for qualified/ skilled/ competent people Learning and development strategy Informal performance appraisal system WHS management systems in place demonstrating that it is improving on its work practices and moving towards a risk management system that has risk identification, assessment and control as the basis for injury prevention Process for staff complaints/feedback Client & Market Clear and accessible client interfaces and feedback mechanisms Knowledge of products and services offered Marketing/promotional materials accurately describe products and services Some consultation with clients, parents and carers with respect to service provision Innovation, Quality & Improvement Procedure to manager Complaints/feedback in Information on service and costing provided to client in an accessible format Quality management plan for short-term (1-year outlook) Transparent information and reporting systems Asset register in place Intermediate Leadership Formal governance framework in place Board approved delegations policy Board understands roles and responsibilities and provides strategic direction Board takes measures to fill gaps in skills/expertise Annual financial reporting and external financial audit, as required by legislation Audit committee Builds strong teams and leads by example Strategy & Planning Three-year Strategic Plan with clear goals and direction Risk management processes designed and operating within the organisation Evaluation process in place to measure organisational progress against goals and KPIs Quarterly review against annual Business Plan and outcomes – medium-term Strategic Plan review at end of each year
People Recruitment process for qualified/ skilled/ competent people Learning and development strategy Informal performance appraisal system WHS management systems in place demonstrating that it is improving on its work practices and moving towards a risk management system that has risk identification, assessment and control as the basis for injury prevention Process for staff complaints/feedback Client & Market Clear and accessible client interfaces and feedback mechanisms Knowledge of products and services offered Marketing/promotional materials accurately describe products and services Some consultation with clients, parents and carers with respect to service provision Innovation, Quality & Improvement Procedure to manager Complaints/feedback in Information on service and costing provided to client in an accessible format Quality management plan for short-term (1-year outlook) Transparent information and reporting systems Asset register in place Intermediate Leadership Formal governance framework in place Board approved delegations policy Board understands roles and responsibilities and provides strategic direction Board takes measures to fill gaps in skills/expertise Annual financial reporting and external financial audit, as required by legislation Audit committee Builds strong teams and leads by example Strategy & Planning Three-year Strategic Plan with clear goals and direction Risk management processes designed and operating within the organisation Evaluation process in place to measure organisational progress against goals and KPIs Quarterly review against annual Business Plan and outcomes – medium-term Strategic Plan review at end of each year