Complaints to TESDA personnel are endorsed to the Administrative Complaints Committee (ACC) Complaints about Specific TESDA Programs are endorsed to Concerned Office (Executive/Regional/Provincial Office) 5 Concerned office/Focal person acts on Simple Transaction Focal Person of the - – the feedback/complaint within 5 Working Days Concerned Office prescribed timelines. Complex Transaction 10 Working Days per – Process Complaints 17 – Working Days 6 CSO logs feedback/complaint/s for 3 minutes CSO monitoring. 7 Concerned office/Focal person Person of the - undertakes action/prepares reply letter Concerned Office on the inquiry/complaint.
Complaints to TESDA personnel are endorsed to the Administrative Complaints Committee (ACC) Complaints about Specific TESDA Programs are endorsed to Concerned Office (Executive/Regional/Provincial Office) 5 Concerned office/Focal person acts on the feedback/complaint within prescribed timelines. Simple Transaction – 5 Working Days Complex Transaction – 10 Working Days per Process Complaints – 17 Working Days Focal Person of the Concerned Office - 6 CSO logs feedback/complaint/s for monitoring. 3 minutes CSO 7 Concerned office/Focal person undertakes action/prepares reply letter on the inquiry/complaint. Person of the Concerned Office -