2008/09 Information not available - only the record of queries resulting in reductions was kept. 2009/10 53 2010/11 89 2011/12 79 2012/13 107 When a credit is due, all the leaseholders in the block will be re-credited for the works. Leaseholders re-credited for works that had not been carried out satisfactorily: 2008/09 54 2009/10 11 2010/11 34 2011/12 22 2012/13 61 The actual number of works which were not satisfactory, or not evidenced to have been completed (as opposed to the number of leaseholders re-credited): 2008/09 5 2009/10 5 2010/11 8 2011/12 10 2012/13 16 There are many other reasons for refunds, some examples: the work can be charged to insurance; work carried out before ownership of the flat; works logged to the wrong block; the work should not have been charged to leaseholders (such as improvement works). Total reimbursements that were made (all reasons): 2008/09 149 (This year there were refunds to 43 leaseholders at two blocks) 2009/10 36 2010/11 75 2011/12 70 2012/13 118 (This year there were goodwill payments to 33 leaseholders at one block - due to delayed snagging on communal redecoration works) So that a percentage can be calculated, the number of invoices (most of which will be for multiple jobs) issued to leaseholders in each year: 2008/09 825 2009/10 1023 2010/11 1043 2011/12 1011 2012/13 1066 b) The Council have a team of surveyors who carry out post inspections of planned works and 10% of responsive jobs are inspected. There are also customer satisfaction surveys provided for each tenant or leaseholder upon completion of
2008/09 Information not available - only the record of queries resulting in reductions was kept. 2009/10 53 2010/11 89 2011/12 79 2012/13 107 When a credit is due, all the leaseholders in the block will be re-credited for the works. Leaseholders re-credited for works that had not been carried out satisfactorily: 2008/09 54 2009/10 11 2010/11 34 2011/12 22 2012/13 61 The actual number of works which were not satisfactory, or not evidenced to have been completed (as opposed to the number of leaseholders re-credited): 2008/09 5 2009/10 5 2010/11 8 2011/12 10 2012/13 16 There are many other reasons for refunds, some examples: the work can be charged to insurance; work carried out before ownership of the flat; works logged to the wrong block; the work should not have been charged to leaseholders (such as improvement works). Total reimbursements that were made (all reasons): 2008/09 149 (This year there were refunds to 43 leaseholders at two blocks) 2009/10 36 2010/11 75 2011/12 70 2012/13 118 (This year there were goodwill payments to 33 leaseholders at one block - due to delayed snagging on communal redecoration works) So that a percentage can be calculated, the number of invoices (most of which will be for multiple jobs) issued to leaseholders in each year: 2008/09 825 2009/10 1023 2010/11 1043 2011/12 1011 2012/13 1066 b) The Council have a team of surveyors who carry out post inspections of planned works and 10% of responsive jobs are inspected. There are also customer satisfaction surveys provided for each tenant or leaseholder upon completion of