H.8. What Is the timetable (in days) used to ensure prompt notification of the Days grievance procedure process to clients, prospective clients or persons denied representation, and ensure prompt resolution. [42 CFR 51.25{8)(4)] 10 H,9, Were written responses sent to all grlevant? Yes No* X H.9,a, *If you answered No, to H.9, briefly explain, N/A . -- H,10, Was client confidentiality protected? If not, Yes No* explain below. [42 CFR51.25(B)(6)] X H.10,a. "If you answered No, to H.10 briefly explain. Yes No* 1 NIA 18 Printed: 12/22/2017 3:45 PM -Arkansas - 0MB No. 0930-0169 Approved: 07/17/2017 Expires: 07/31/2020 Page 64 of 82
H.8. What Is the timetable (in days) used to ensure prompt notification of the grievance procedure process to clients, prospective clients or persons denied representation, and ensure prompt resolution. [42 CFR 51.25{8)(4)] Days 10 H,9, Were written responses sent to all grlevant? Yes X No* H.9,a, *If you answered No, to H.9, briefly explain, N/A H,10, Was client confidentiality protected? -- . If not, explain below. [42 CFR51.25(B)(6)] Yes X No* H.10,a. "If you answered No, to H.10 1 briefly explain. Yes No* NIA 18 Printed: 12/22/2017 3:45 PM -Arkansas - 0MB No. 0930-0169 Approved: 07/17/2017 Expires: 07/31/2020 Page 64 of 82