12. JOB DESCRIPTION AGREEMENT A separate job description will need to be signed off by each jobholder to whom the job description applies. Job Holder’s Signature: Date: Head of Department Signature: Date: Recruitment Person Specification Post: IT Operations Support Analyst Essential Desirable Qualifications/Training 1. HND in Computer 6. Additional related Science or Professional Training similar compensatory (Industry Standard). experience. Experience 2. Good Customer 7. NHS/Healthcare Service & Telephone Environment Skills. Experience. Experience in 2nd line support. Skills/Knowledge 3. Time Management 8. Previous Experience Effective Listening and of First Line Support / Interpersonal Skills ITIL Standards. Effective verbal, Working in a Stressful and written Environment. communication skills VMware & SAN Storage Excellent knowledge of experience. Microsoft server technologies including Symantec Netbackup Microsoft SQL server. Good problem Solving Skills / Troubleshooting. Additional job 4. Position may require 9. requirements out of hours working n/a
12. JOB DESCRIPTION AGREEMENT A separate job description will need to be signed off by each jobholder to whom the job description applies. Job Holder’s Signature: Head of Department Signature: Date: Date: Recruitment Person Specification Post: IT Operations Support Analyst Essential Desirable Qualifications/Training 1. HND in Computer related Science or similar compensatory experience. 6. Additional Professional Training (Industry Standard). Experience 2. Good Customer Service & Telephone Skills. Experience in 2nd line support. 7. NHS/Healthcare Environment Experience. Skills/Knowledge 3. Time Management Effective Listening and Interpersonal Skills Effective verbal, and written communication skills Excellent knowledge of Microsoft server technologies including Microsoft SQL server. Good problem Solving Skills / Troubleshooting. 8. Previous Experience of First Line Support / ITIL Standards. Working in a Stressful Environment. VMware & SAN Storage experience. Symantec Netbackup Additional job requirements 4. Position may require out of hours working 9. n/a