b. Providers must complete an intake with Documentation in consumer consumers within 5 business days of initial records of timely intake within contact. specified timeframes c. The intake form must include, at minimum, all the Intake form, with all the required data elements included in the most required data elements recent RSR Manual. The most recent version of Documentation in consumer this manual can be found at the HRSA/HAB . records of completed intakes 7. Consents and Related Consumer Documentation a. Providers must obtain and document consumer’s Consent to Serve form informed consent for provision of Ryan White services. b. Providers must ensure that consumer records are Policies and procedures maintained in a secure location. Staff interview Site visit observation Providers must have policies and procedures to Policies and procedures ensure that consumers’ medical records and Staff interview other personal health information are: Site visit observation Securely faxed, emailed, or phoned Safely transported during the course of conducting business Securely stored electronically with limited access Shared with third parties in accordance with HIPAA Providers must have a written statement outlining Consumer Rights and consumer rights that, at minimum, includes: Responsibilities form Nature of services offered. Conditions for service The ability to terminate service at any time. Transfer and discharge procedures Consumer progress review Access to consumer records Providers must have a written statement outlining Consumer Rights and consumer responsibilities that, at minimum, Responsibilities form includes: Scheduling, rescheduling, and cancelling appointments Drug and alcohol use on premises Weapons on premises Acts of abuse towards staff, property or services f. Providers must have an objective process to Policies and procedures address and track consumers’ grievances. Documentation of resolution of grievance
b. Providers must complete an intake with consumers within 5 business days of initial contact. Documentation in consumer records of timely intake within specified timeframes c. The intake form must include, at minimum, all the required data elements included in the most recent RSR Manual. The most recent version of this manual can be found at the HRSA/HAB . Intake form, with all the required data elements Documentation in consumer records of completed intakes 7. Consents and Related Consumer Documentation a. Providers must obtain and document consumer’s informed consent for provision of Ryan White services. Consent to Serve form b. Providers must ensure that consumer records are maintained in a secure location. Policies and procedures Staff interview Site visit observation Providers must have policies and procedures to ensure that consumers’ medical records and other personal health information are: Securely faxed, emailed, or phoned Safely transported during the course of conducting business Securely stored electronically with limited access Shared with third parties in accordance with HIPAA Policies and procedures Staff interview Site visit observation Providers must have a written statement outlining consumer rights that, at minimum, includes: Nature of services offered. Conditions for service The ability to terminate service at any time. Transfer and discharge procedures Consumer progress review Access to consumer records Consumer Rights and Responsibilities form Providers must have a written statement outlining consumer responsibilities that, at minimum, includes: Scheduling, rescheduling, and cancelling appointments Drug and alcohol use on premises Weapons on premises Acts of abuse towards staff, property or services Consumer Rights and Responsibilities form f. Providers must have an objective process to address and track consumers’ grievances. Policies and procedures Documentation of resolution of grievance