SECTION 2: COMPETENCY STANDARDS This section gives the details of the contents of the basic, common, and core units of competency required for MEDICAL CODING AND CLAIMS PROCESSING NC III. COMPETENCIES UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION UNIT CODE : 500311109 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to lead in the dissemination and discussion of ideas, information and issues in the workplace. PERFORMANCE CRITERIA REQUIRED REQUIRED SKILLS ELEMENT Italicized terms are elaborated in KNOWLEDGE the Appropriate Communicate Organization communication method information information requirements for is selected and about written and Multiple operations conveying intended workplace electronic involving several topics meaning processes communication areas are communicated in methods accordingly variety of workplace Effective verbal Questions are used to gain discussions communication extra information with methods Correct sources of organization information are identified Methods of requirements for Information is selected and Communication the use of written organized correctly and electronic of Question Verbal and written communication Communication reporting is undertaken methods Tools when required Questioning Communication skills are occupational Techniques maintained in all situations hazards during safety meeting Response to workplace Leading as a Communicating Lead issues are sought management effectively workplace Response to workplace function Consulting the discussions issues are provided Barriers of crew on the immediately communication prepared menu for Constructive contributions Effective verbal the month are made to workplace communication discussions on such issues methods as production, quality and Method/technique safety of discussion Goals/objectives and How to lead action plan are undertaken discussion in the workplace are How to solicit communicated response Goal setting and action planning
SECTION 2: COMPETENCY STANDARDS This section gives the details of the contents of the basic, common, and core units of competency required for MEDICAL CODING AND CLAIMS PROCESSING NC III. COMPETENCIES UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION UNIT CODE : 500311109 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to lead in the dissemination and discussion of ideas, information and issues in the workplace. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the REQUIRED KNOWLEDGE REQUIRED SKILLS Communicate information about workplace processes Appropriate communication method is selected Multiple operations involving several topics areas are communicated accordingly Questions are used to gain extra information Correct sources of information are identified Information is selected and organized correctly Verbal and written reporting is undertaken when required Communication skills are maintained in all situations Organization requirements for written and electronic communication methods Effective verbal communication methods Methods of Communication of Question Communication Tools Questioning Techniques information and conveying intended meaning in variety of workplace discussions with organization requirements for the use of written and electronic communication methods occupational hazards during safety meeting Lead workplace discussions Response to workplace issues are sought Response to workplace issues are provided immediately Constructive contributions are made to workplace discussions on such issues as production, quality and safety Goals/objectives and action plan are undertaken in the workplace are communicated Leading as a management function Barriers of communication Effective verbal communication methods of discussion How to lead discussion How to solicit response Goal setting and action planning Communicating effectively Consulting the crew on the prepared menu for the month Method/technique