Quality Improvement Actions Staffing – How the regulation was not being met CQC Induction processes for agency staff was variable and not robust. Findings Staff shortages in Acute Medical Unit (AMU plan). Staffing levels did not always consider the acuity and/or dependency of patients for example patients detained under the Mental Health Act (AMU plan). How the regulation will be met Appropriate number of skilled staff on duty to meet patient acuity Areas for Improvement action Outcome Responsible Deadline Assurance /Evidence Current Improvement person Date status Ensure there are an Staffing numbers to Skill mix matches Head of 31/8/17 Compliance with rota rules appropriate number of reflect acuity of patient acuity Organisational Workforce metrics (i.e. Deadline reset to staff on duty who have patients. Development turnover, sickness) Amber incorporate received appropriate Escalation of staff and Head of system wide training to enable them shortages Employee workforce to fulfil their duties Resourcing plan 1/10/17
Quality Improvement Actions – Staffing How the regulation was not being met CQC Findings Induction processes for agency staff was variable and not robust. Staff shortages in Acute Medical Unit (AMU plan). Staffing levels did not always consider the acuity and/or dependency of patients for example patients detained under the Mental Health Act (AMU plan). How the regulation will be met Appropriate number of skilled staff on duty to meet patient acuity Areas for Improvement Improvement action Outcome Responsible person Deadline Date Assurance /Evidence Current status Ensure there are an appropriate number of staff on duty who have received appropriate training to enable them to fulfil their duties Staffing numbers to reflect acuity of patients. Escalation of staff shortages Skill mix matches patient acuity Head of Organisational Development and Head of Employee Resourcing 31/8/17 Deadline reset to incorporate system wide workforce plan 1/10/17 Compliance with rota rules Workforce metrics (i.e. turnover, sickness) Amber