Performance Standard Customer service performance standards are established and met. – (Calls returned within 3 days) Meets Standards Not Implemented. Provide target date for completion: Performance Standard Written procedures for case management, document review and – tracking workflow are available to all employees. Meets Standards Not Implemented. Provide target date for completion: Performance Standard Quarterly provider meetings are conducted to inform of policies and – address concerns. Please provide FY 2017 dates and agendas Meets Standards Not Implemented. Provide target date for completion: Performance Standard - The Agency ensures coordination with the operations of preschool programs such as Head Start grantee agencies; private schools, and summer camps as applicable Meets Standards Not Implemented. Provide target date for completion: Performance Standard The Agency shall establish a local process with DCF, CWA/BSS, and – other key agencies to coordinate services and resolve child care concerns impacting access to child care services and prompt payment to providers. Minimum of quarterly meetings - Please list dates meetings were held in FY 2017 Meets Standards Not Implemented. Provide target date for completion: Please Indicate Level of Compliance - Subsidy Program Management Fully implemented Meet all the Performance Standards outlined. – Not fully implemented- The Agency must provide specific implementation plan for achieving compliance with the standards that not met, including planned activities and target completion date, no later than April 30, 2018. Please list the specific measures your agency will implement in order to meet Tasks/Activities – requirement standard(s) that are outstanding:
Performance Standard – Customer service performance standards are established and met. (Calls returned within 3 days) Meets Standards Not Implemented. Provide target date for completion: Performance Standard – Written procedures for case management, document review and tracking workflow are available to all employees. Meets Standards Not Implemented. Provide target date for completion: Performance Standard – Quarterly provider meetings are conducted to inform of policies and address concerns. Please provide FY 2017 dates and agendas Meets Standards Not Implemented. Provide target date for completion: Performance Standard - The Agency ensures coordination with the operations of preschool programs such as Head Start grantee agencies; private schools, and summer camps as applicable Meets Standards Not Implemented. Provide target date for completion: Performance Standard – The Agency shall establish a local process with DCF, CWA/BSS, and other key agencies to coordinate services and resolve child care concerns impacting access to child care services and prompt payment to providers. Minimum of quarterly meetings - Please list dates meetings were held in FY 2017 Meets Standards Not Implemented. Provide target date for completion: Please Indicate Level of Compliance - Subsidy Program Management Fully implemented – Meet all the Performance Standards outlined. Not fully implemented- The Agency must provide specific implementation plan for achieving compliance with the standards that not met, including planned activities and target completion date, no later than April 30, 2018. Tasks/Activities – Please list the specific measures your agency will implement in order to meet requirement standard(s) that are outstanding: