“ Day 1: Conflict and Mediation Day 5: Questioning, Agreement, The Mediation Process Values and Mediation The Dynamics of Conflict Irish Water Storytelling 1 course exceeded Questioning Role-play my expectations – Role-play highly interactive Creating Agreement Day 2: Communication and very practical Writing Agreement Framing and Reframing Declan Duke Practice Writing Agreement Storytelling 2 Principal Ethics Partner, IPC Positions and Interests Ethical Dilemmas Consulting Role-play Values and Principles Day 3: Communication: Day 6: Mediation Skills Practice Option Development Role-play course, Enabling Relationship excellent facilitators Option Development Day 7: Reflective Practice, and mediators Facilitating Creativity Power and Mediation Process Management: Bernard O’Byrne Power and Mediation CEO Engaging and Empowering Basketball Ireland Reflective Practice Role-play Impasse Styles in Mediation Day 4: Negotiation Skills Transformative Mediation This course in Commercial Mediation Role-play has provided me Types of Negotiation with invaluable skills Phases of Negotiation Day 8: Assessment Role-play that I will be able to use Positions and Interests in both my professional Role-play Framing and everyday life Review Role-play Ending Brian Kirwan 01 293 4741 • • 4 01 293 4741 • • 5
Day 1: Conflict and Mediation The Mediation Process “ Day 5: Questioning, Agreement, Values and Mediation The Dynamics of Conflict Storytelling 1 Role-play Day 2: Communication Framing and Reframing Storytelling 2 Positions and Interests Role-play Day 3: Communication: Option Development Enabling Relationship Option Development Facilitating Creativity Process Management: Engaging and Empowering Role-play Day 4: Negotiation Skills in Commercial Mediation Types of Negotiation Phases of Negotiation Positions and Interests Framing Role-play course exceeded my expectations – highly interactive and very practical Declan Duke Principal Partner, IPC Consulting course, excellent facilitators and mediators Bernard O’Byrne CEO Basketball Ireland This course has provided me with invaluable skills that I will be able to use in both my professional and everyday life Brian Kirwan Irish Water Questioning Role-play Creating Agreement Writing Agreement Practice Writing Agreement Ethics Ethical Dilemmas Values and Principles Day 6: Mediation Skills Practice Role-play Day 7: Reflective Practice, Power and Mediation Power and Mediation Reflective Practice Impasse Styles in Mediation Transformative Mediation Role-play Day 8: Assessment Role-play Role-play Review Ending 01 293 4741 • • 4 01 293 4741 • • 5