Provide 1st Line Technical Support to as part of the Service Desk Function (focussing primarily on day to day Incident/Access Management and Request Fulfilment). Provide 2nd line Technical Support and Analysis to Customers/Staff and Systems (focussing primarily on Problem Management and the development/maintenance of the Service Knowledge Management System) this involves contributing to the documentation of Systems Information, Problem Solving, Availability Management Systems, Asset Management Systems, etc. Provide training and training documentation to assist the Site Training Team and Production Management in developing the skills required to exploit IT/IS Systems throughout the business. This includes existing and future Systems/Applications. Provide routine Systems Administration as directed by the IT Site Support Manager/Senior IT Technical Support Analyst, or through Policy or Procedures (SOPs). Take a proactive approach in maintaining capability of all IT/IS Systems as part of the delivery of IT Services. Provide assistance, when required or directed, with Network Administration. Contribute to providing Staff and Management with Reports/Management Information, providing accurate and timely updates/feedback regarding Technical issues/faults. Requires a proactive approach to understanding the business. Offering alternative solutions/options, where possible/appropriate, to enable the Business to continue. Requires a proactive approach to understanding the Systems aligned to Business Processes and Requirements. Developing knowledge and skills, including technical skills, for Systems and Processes, outside of any formal training provided by the business. Proactive in understanding the Business and Systems being supported. To work in a manner that actively seeks to reduce any negative environmental impact in relation to the process and procedures operating within their area and across the wider business, for e.g. reduction in waste, recycling. Any other duties that may be required, in support of the team and the business MEASURABLE OUTPUTS To deliver consistently high standards of IT support as directed by the ITSSM and/or Policies provided To support the IT Service Desk Function, as directed by the ITSSM and/or Policies provided To maintain/improve the IT Systems in support of business objectives Health & Safety Understand the Moy Park Health and Safety Policy, Company Safety Rules and Statutory requirements applying to all operations under your control. Set an example in safe considerate behaviour. Check that all plant, machinery and equipment, in work area, is safe to use and, in particular, that all dangerous parts of machinery are guarded and that the guards provided are correctly fitted, adjusted and maintained whilst the machinery is in
Provide 1st Line Technical Support to as part of the Service Desk Function (focussing primarily on day to day Incident/Access Management and Request Fulfilment). Provide 2nd line Technical Support and Analysis to Customers/Staff and Systems (focussing primarily on Problem Management and the development/maintenance of the Service Knowledge Management System) this involves contributing to the documentation of Systems Information, Problem Solving, Availability Management Systems, Asset Management Systems, etc. Provide training and training documentation to assist the Site Training Team and Production Management in developing the skills required to exploit IT/IS Systems throughout the business. This includes existing and future Systems/Applications. Provide routine Systems Administration as directed by the IT Site Support Manager/Senior IT Technical Support Analyst, or through Policy or Procedures (SOPs). Take a proactive approach in maintaining capability of all IT/IS Systems as part of the delivery of IT Services. Provide assistance, when required or directed, with Network Administration. Contribute to providing Staff and Management with Reports/Management Information, providing accurate and timely updates/feedback regarding Technical issues/faults. Requires a proactive approach to understanding the business. Offering alternative solutions/options, where possible/appropriate, to enable the Business to continue. Requires a proactive approach to understanding the Systems aligned to Business Processes and Requirements. Developing knowledge and skills, including technical skills, for Systems and Processes, outside of any formal training provided by the business. Proactive in understanding the Business and Systems being supported. To work in a manner that actively seeks to reduce any negative environmental impact in relation to the process and procedures operating within their area and across the wider business, for e.g. reduction in waste, recycling. Any other duties that may be required, in support of the team and the business MEASURABLE OUTPUTS To deliver consistently high standards of IT support as directed by the ITSSM and/or Policies provided To support the IT Service Desk Function, as directed by the ITSSM and/or Policies provided To maintain/improve the IT Systems in support of business objectives Health & Safety Understand the Moy Park Health and Safety Policy, Company Safety Rules and Statutory requirements applying to all operations under your control. Set an example in safe considerate behaviour. Check that all plant, machinery and equipment, in work area, is safe to use and, in particular, that all dangerous parts of machinery are guarded and that the guards provided are correctly fitted, adjusted and maintained whilst the machinery is in