2.1 A sound knowledge of Inclusion and A,I E disability support services 2.2 Up-to-date knowledge of external support A,I E General & available for students and detailed 2 Specialist operational knowledge of systems and Knowledge practice relevant to own of work 2.3 A knowledge of DSA NMH QAG A,I D 2.4 Welsh Speaking I D 3.1 Educated to undergraduate degree level or A,C E higher/or proven work experience as a specialist advisor Education & 3 3.2 Evidence of training and continuous A,C E Training professional development 3.3 Member of or working towards membership A,C,I D of a professional body 4.1 Previous experience of working within a A,I E university Inclusion/Disability service in a student-facing setting 4.2 Experience providing excellent customer A,I E service with a proactive and positive, approach. 4.3 Relevant experience of assessing and A,I E supporting the needs of students, preferably within Higher Education 4.4 Experience of creating, developing and A,I E maintaining office systems and working within service frameworks Relevant 4 Experience 4.5 Demonstrable experience of supporting A,I D people and managing crisis situations with confidence, staying calm pressure 4.6 Experience of managing enquiries and an A,I E independent caseload. 4.7 Experience of liaising with external bodies A,I D and working within appropriate professional boundaries with a firm understanding of confidentiality issues 4.8 Experience of using new technologies A,I D 4.9 Experience of leading, managing and A,I E developing a team
2 General & Specialist Knowledge 2.1 2.2 2.3 2.4 A sound knowledge of Inclusion and disability support services Up-to-date knowledge of external support available for students and detailed operational knowledge of systems and practice relevant to own of work A knowledge of DSA NMH QAG Welsh Speaking A,I A,I A,I I E E D D 3 Education & Training 3.1 3.2 3.3 Educated to undergraduate degree level or higher/or proven work experience as a specialist advisor Evidence of training and continuous professional development Member of or working towards membership of a professional body A,C A,C A,C,I E E D 4 Relevant Experience 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 Previous experience of working within a university Inclusion/Disability service in a student-facing setting Experience providing excellent customer service with a proactive and positive, approach. Relevant experience of assessing and supporting the needs of students, preferably within Higher Education Experience of creating, developing and maintaining office systems and working within service frameworks Demonstrable experience of supporting people and managing crisis situations with confidence, staying calm pressure Experience of managing enquiries and an independent caseload. Experience of liaising with external bodies and working within appropriate professional boundaries with a firm understanding of confidentiality issues Experience of using new technologies Experience of leading, managing and developing a team A,I A,I A,I A,I A,I A,I A,I A,I A,I E E E E D E D D E