North East, North West, and South Western, each missed the standard in July 2014, but by less than one percentage point, and had achieved it for the previous six consecutive months, at least. The West Midlands Ambulance Service had the highest measure of 19 minute ambulance response in July 2014, with 96.7%. A3. Systems Indicators: Ambulance volumes The number of emergency calls presented to switchboard in July 2014 was 803,820 (26 thousand per day), the largest figure for three years apart from December 2012 (828,194). This includes calls passed manually from 111 as requiring an ambulance response, but excludes calls that have been passed electronically from 111. The number of category A calls resulting in an ambulance arriving at the scene also increased, albeit more slowly and more steadily than the number of calls, and reached 261,324 in July 2014, or 8,430 per day. Despite these increases, the number of incidents requiring emergency patient journeys to Type 1 or Type 2 A&E remained stable at 399,983 in July 2014, and has averaged 13 thousand per day each month since April 2013. A4. Trust averages and extremes for all Systems Indicators, July 2014 All Lowest Highest Indicator England Trust Trust Category A Red 1: 8 minute 70.8% 66.3% 77.7% emergency response Category A Red 2: 8 minute 68.7% 59.6% 74.2% 5 emergency response Category A: 19 minute ambulance 94.0% 89.3% 96.7% response Calls abandoned before being 2.2% 0.7% 7.1% answered Calls resolved through telephone 7.7% 3.6% 12.6% assessment Calls resolved without transport to 37.6% 28.1% 52.1% Type 1 or Type 2 A&E Recontact rate following discharge 8.4% 2.6% 13.9% by telephone advice Recontact rate following 5.2% 3.9% 7.2% face treatment at scene Number of emergency journeys 399,983 20,751 5 64,519 5 Due to its small size, performance on the Isle of Wight tends to vary more than other Trusts. If the Isle of Wight has the lowest or highest value, the Table in A4 shows the second lowest or highest value, but with an asterisk to
North East, North West, and South Western, each missed the standard in July 2014, but by less than one percentage point, and had achieved it for the previous six consecutive months, at least. The West Midlands Ambulance Service had the highest measure of 19 minute ambulance response in July 2014, with 96.7%. A3. Systems Indicators: Ambulance volumes The number of emergency calls presented to switchboard in July 2014 was 803,820 (26 thousand per day), the largest figure for three years apart from December 2012 (828,194). This includes calls passed manually from 111 as requiring an ambulance response, but excludes calls that have been passed electronically from 111. The number of category A calls resulting in an ambulance arriving at the scene also increased, albeit more slowly and more steadily than the number of calls, and reached 261,324 in July 2014, or 8,430 per day. Despite these increases, the number of incidents requiring emergency patient journeys to Type 1 or Type 2 A&E remained stable at 399,983 in July 2014, and has averaged 13 thousand per day each month since April 2013. A4. Trust averages and extremes for all Systems Indicators, July 2014 Indicator All England Lowest Trust Highest Trust Category A Red 1: 8 minute emergency response 70.8% 66.3% 77.7% Category A Red 2: 8 minute emergency response 68.7% 59.6% 74.2% 5 Category A: 19 minute ambulance response 94.0% 89.3% 96.7% Calls abandoned before being answered 2.2% 0.7% 7.1% Calls resolved through telephone assessment 7.7% 3.6% 12.6% Calls resolved without transport to Type 1 or Type 2 A&E 37.6% 28.1% 52.1% Recontact rate following discharge by telephone advice 8.4% 2.6% 13.9% Recontact rate following treatment at scene 5.2% 3.9% 7.2% Number of emergency journeys 399,983 20,751 5 64,519 5 Due to its small size, performance on the Isle of Wight tends to vary more than other Trusts. If the Isle of Wight has the lowest or highest value, the Table in A4 shows the second lowest or highest value, but with an asterisk to face