What would you like us to do to put the matter right? Signed __________________________________ Date _________________________ Thank you for taking the time to complete this form. Complaints procedure flow chart Stage 1 Verbal complaint Raise the problem with a worker immediately If not resolved to your satisfaction within 5 working days carry on to stage 2 Stage 2 Formal written complaint Request a complaints form from reception (or used the one attached) Send it completed to the Service Manager who will aim to send you a full response within 20 working days. If not resolved carry on to stage 3 Stage 3 Referral to the CEO of Mind in Tower Hamlets and Newham Your complaint and the findings will be further investigated by the CEO. We will aim to to sent you a written response within 15 working days with the outcome of their findings. Stage 4 Appeals Procedure to the Mind in Tower Hamlets and Newham Executive Committee The Executive Committee will look at your complaint at its next meeting. You will be informed in writing within 15 working days of the committee meeting, of their decision. Stage 5 Referral to Local Authority If you have completed the final stage of our complaints procedure and you remain unhappy with the outcome, you have the right to take your complaint to our Commissioners. You will need to contact them directly if you wish to pursue this option.
What would you like us to do to put the matter right? Signed __________________________________ Date _________________________ Thank you for taking the time to complete this form. Complaints procedure flow chart Stage 1 Verbal complaint Raise the problem with a worker immediately If not resolved to your satisfaction within 5 working days carry on to stage 2 Stage 2 Formal written complaint Request a complaints form from reception (or used the one attached) Send it completed to the Service Manager who will aim to send you a full response within 20 working days. If not resolved carry on to stage 3 Stage 3 Referral to the CEO of Mind in Tower Hamlets and Newham Your complaint and the findings will be further investigated by the CEO. We will aim to to sent you a written response within 15 working days with the outcome of their findings. Stage 4 Appeals Procedure to the Mind in Tower Hamlets and Newham Executive Committee The Executive Committee will look at your complaint at its next meeting. You will be informed in writing within 15 working days of the committee meeting, of their decision. Stage 5 Referral to Local Authority If you have completed the final stage of our complaints procedure and you remain unhappy with the outcome, you have the right to take your complaint to our Commissioners. You will need to contact them directly if you wish to pursue this option.