UNIT OF JOB ELEMENTS OF UNIT OF Results COMPETENCY LEVEL TO CRITICALITY FREQUENCY APPLICATION COMPETENCY Competency Sf Sp Sf Sp Sf Sp Profile Work within the vocational education and training policy framework Work effectively Work within the training organization’s in vocational quality framework education and Manage work and work relationships training Demonstrate a client-focused approach to work Communicate information about workplace processes Lead workplace communication Facilitate group discussion Conduct interview Provide team leadership Assign responsibilities Develop small teams and Set performance expectations for team individuals members Supervise team performance Manage Develop approaches to enhance provision of quality customer service quality Manage delivery of quality service customer Monitor customer service service Check compliance to documentation Manage requirement of standards and compliance to procedures quality Monitor compliance to standards and standards and procedures procedures Evaluate QMS activities Prepare evaluation framework and plan Evaluate implementation Organize data of programs, Analyze data projects and Prepare evaluation reports systems UNIT OF JOB ELEMENTS OF UNIT OF Results COMPETENCY LEVEL TO CRITICALITY FREQUENCY APPLICATION COMPETENCY Competency Sf Sp Sf Sp Sf Sp Profile Review planned programs and Manage the projects implementation Check resource requirement of programs Analyze office performance and projects Set-up work environment
UNIT OF COMPETENCY ELEMENTS OF UNIT CRITICALITY TO JOB COMPETENCY LEVEL FREQUENCY OF APPLICATION Competency Profile Results Sf Sp Sf Sp Sf Sp Work effectively in vocational education and training Work within the vocational education and training policy framework Work within the training organization’s quality framework Manage work and work relationships Demonstrate a client-focused approach to work Lead workplace communication Communicate information about workplace processes Facilitate group discussion Conduct interview Develop small teams and individuals Provide team leadership Assign responsibilities Set performance expectations for team members Supervise team performance Manage provision of quality customer service Develop approaches to enhance quality customer service Manage delivery of quality service Monitor customer service Manage compliance to quality standards and procedures Check compliance to documentation requirement of standards and procedures Monitor compliance to standards and procedures Evaluate QMS activities Evaluate implementation of programs, projects and systems Prepare evaluation framework and plan Organize data Analyze data Prepare evaluation reports UNIT OF COMPETENCY ELEMENTS OF UNIT CRITICALITY TO JOB COMPETENCY LEVEL FREQUENCY OF APPLICATION Competency Profile Results Sf Sp Sf Sp Sf Sp Manage the implementation of programs and projects Review planned programs and projects Check resource requirement Analyze office performance Set-up work environment