_______ Superior Point Brings the objection back to the customer by converting the objection to a selling point _______ Boomerang Communicate with the customer to learn more about the objection _______ Question Recommending a different product that would satisfy the customer’s needs _______ Substitution Customer’s objection is based on misinformation Directions: You should always prepare in advance for overcoming common objections customers may have. Based on what you are selling, think about why a customer may object to purchasing our window display space. Identify at least four objections your customer may have below and write how you would respond to this type of concern. Also tell me which type of objection it is. Objection Method you used to overcome this objection Customer Objection: I will think about it Your response Customer Objection: My advertising budget is already spent. I have an advertising budget don’t Your response Customer Objection: I am not able to pay that amount today. Your response Customer Objection: I am not sure I need that type of advertising? Your response Closing the Sale: In chapter 15 we discussed how to close a sale. There are four types of closes. Refer to your notes, our PowerPoints online, or the textbook and list and define the four types of closing. Close Type Definition
_______ Superior Point Brings the objection back to the customer by converting the objection to a selling point _______ Boomerang Communicate with the customer to learn more about the objection _______ Question Recommending a different product that would satisfy the customer’s needs _______ Substitution Customer’s objection is based on misinformation Directions: You should always prepare in advance for overcoming common objections customers may have. Based on what you are selling, think about why a customer may object to purchasing our window display space. Identify at least four objections your customer may have below and write how you would respond to this type of concern. Also tell me which type of objection it is. Objection Method you used to overcome this objection Customer Objection: I will think about it Your response Customer Objection: My advertising budget is already spent. I don’t have an advertising budget Your response Customer Objection: I am not able to pay that amount today. Your response Customer Objection: I am not sure I need that type of advertising? Your response Closing the Sale: In chapter 15 we discussed how to close a sale. There are four types of closes. Refer to your notes, our PowerPoints online, or the textbook and list and define the four types of closing. Close Type Definition