Which of the following is not a theme for satisfying (SST)? Self-Service technologies The technology solved an intensified need The technology was better than the alternative The technology did its job The process failed What are the types of service encounters? Remote encounters Email encounters Face-to-face encounters Phone encounters Based on the Service Encounter theme which is not a Do? Spontaneity, Take time Ignore Listen Show empathy
Which of the following is not a theme for satisfying Self-Service technologies (SST)? The technology solved an intensified need The technology was better than the alternative The technology did its job The process failed What are the types of service encounters? Remote encounters Email encounters Face-to-face encounters Phone encounters Based on the Service Encounter theme Spontaneity, which is not a Do? Take time Ignore Listen Show empathy