The number of people authenticating to Shibboleth, CAS, various the supporting and authentication methods. technical sections of the A script may need to be 1.3 Service Catalog increases written. A) Monthly Services that are suitable for self service and/or user orderable, are made available within the 2 Service Catalog Number of services offered within the Service Catalog that are able to be self-service and/or Bi-annual and annual A) Annually B) 2.1 user orderable increase Service Catalog Review Bi-annually Improvement in service offering's awareness and provisioning 3 engagement. Traffic for services that are self-service and/or A) Monthly B) 3.1 user orderable increases Google Analytics Annually Number of tickets opened via the support center for user orderable services A) Monthly B) 3.2 decreases HPSM Annually The number of searches Main UAF website or for the Service Catalog or Google Analytics individual services (searches for specific A) Monthly B) 3.3 increase services) Annually The number of people using the SC for service or information requests 3.4 increases Annual Survey A) Annual Customers are satisfied with the 4 Service Catalog The Service Catalog is generally the preferred A) Weekly B) resource for getting info Monthly C) 4.1 and/or requesting service Surveys Annually Add check box at the end of each service index allowing users to fill out a survey question, ʺWas this information helpful?ʺ (Service Catalog). If the user clicks no, that it was End users were able to not helpful, then include a accomplish what they small comments box to A) Weekly B) needed to after going to capture why it was not Monthly C) 4.2 the Service Catalog helpful. Annually 4.3 End users feel the Surveys A) Weekly B)
1.3 The number of people authenticating to the supporting and technical sections of the Service Catalog increases Shibboleth, CAS, various authentication methods. A script may need to be written. A) Monthly 2 Services that are suitable for self service and/or user orderable, are made available within the Service Catalog 2.1 Number of services offered within the Service Catalog that are able to be self-service and/or user orderable increase Bi-annual and annual Service Catalog Review A) Annually B) Bi-annually 3 Improvement in service offering's awareness and provisioning engagement. 3.1 Traffic for services that are self-service and/or user orderable increases Google Analytics A) Monthly B) Annually 3.2 Number of tickets opened via the support center for user orderable services decreases HPSM A) Monthly B) Annually 3.3 The number of searches for the Service Catalog or individual services increase Main UAF website or Google Analytics (searches for specific services) A) Monthly B) Annually 3.4 The number of people using the SC for service or information requests increases Annual Survey A) Annual 4 Customers are satisfied with the Service Catalog 4.1 The Service Catalog is generally the preferred resource for getting info and/or requesting service Surveys A) Weekly B) Monthly C) Annually 4.2 End users were able to accomplish what they needed to after going to the Service Catalog Add check box at the end of each service index allowing users to fill out a survey question, ʺWas this information helpful?ʺ (Service Catalog). If the user clicks no, that it was not helpful, then include a small comments box to capture why it was not helpful. A) Weekly B) Monthly C) Annually 4.3 End users feel the Surveys A) Weekly B)