professionals licensed by DCA, enforce laws and regulations governing those professions, and discipline violators. However, DCA can still help if your complaint falls outside of our regulatory authority. Our Correspondence Unit (CRU) receives and reviews consumer complaints regarding a wide variety of issues that are either unregulated in California or regulated by other state or federal agencies. The CRU will work with you to resolve your complaint through mediation efforts, if possible, provide helpful information to help you make informed decisions in the marketplace, and refer complaints to the appropriate state or federal agency, when applicable. Complaints against a professional, a business, or licensee in California when, based on an APS What to Report: investigations, the APS worker has a reasonable suspicion that the alleged abuser is in violation of his or her professional license or certification. Call or make an online complaint Contact Information To discuss concerns related to a case or to ask a general questions, contact the DCA’s Consumer to Report: Information Center (CIC) at 800-952-5210 Does client/authorized Client can self-report, or the report can be made from an outside person or representative need to be involved agency. in the referral/cross –report? A letter will be sent to the APS worker filing the complaint within seven to ten Agency responsibility or what to days from the date of submittal. The letter will include a tracking number for expect: follow-up on the complaint through the CIC toll-free number. Conduct APS investigation as per policy and make report to DCA as necessary. APS responsibility or what to expect: MDT with DCA as needed. Cross-reporting between APS and a public agency is required for any known or Legal citations, W&I code or specific suspected incident of abuse in which the public agency is given the policy information: responsibility for the investigation of elder or dependent adult abuse in that jurisdiction [W&IC 15640(a)(1)]. Paper complaint forms can be mailed or faxed to: Department of Consumers Affairs Reporting Vehicle/Format: Complaint Resolution Program 1625 North Market Boulevard, Suite S-202 Sacramento, CA Fax (916) 574-8678 County specific guidance: (Enter guidance specific to your county here) Click to return to Agency List. Agency Name: Department of Business Oversight DBO
professionals licensed by DCA, enforce laws and regulations governing those professions, and discipline violators. However, DCA can still help if your complaint falls outside of our regulatory authority. Our Correspondence Unit (CRU) receives and reviews consumer complaints regarding a wide variety of issues that are either unregulated in California or regulated by other state or federal agencies. The CRU will work with you to resolve your complaint through mediation efforts, if possible, provide helpful information to help you make informed decisions in the marketplace, and refer complaints to the appropriate state or federal agency, when applicable. What to Report: Complaints against a professional, a business, or licensee in California when, based on an APS investigations, the APS worker has a reasonable suspicion that the alleged abuser is in violation of his or her professional license or certification. Contact Information to Report: Call or make an online complaint To discuss concerns related to a case or to ask a general questions, contact the DCA’s Consumer Information Center (CIC) at 800-952-5210 Does client/authorized representative need to be involved in the referral/cross –report? Client can self-report, or the report can be made from an outside person or agency. Agency responsibility or what to expect: A letter will be sent to the APS worker filing the complaint within seven to ten days from the date of submittal. The letter will include a tracking number for follow-up on the complaint through the CIC toll-free number. APS responsibility or what to expect: Conduct APS investigation as per policy and make report to DCA as necessary. MDT with DCA as needed. Legal citations, W&I code or specific policy information: Cross-reporting between APS and a public agency is required for any known or suspected incident of abuse in which the public agency is given the responsibility for the investigation of elder or dependent adult abuse in that jurisdiction [W&IC 15640(a)(1)]. Reporting Vehicle/Format: Paper complaint forms can be mailed or faxed to: Department of Consumers Affairs Complaint Resolution Program 1625 North Market Boulevard, Suite S-202 Sacramento, CA Fax (916) 574-8678 County specific guidance: (Enter guidance specific to your county here) Click to return to Agency List. Agency Name: Department of Business Oversight DBO