nurse has been off for a long time. She said she would ring us every month which ‘Named she did but no-one has since she has been off sick’ get enough updates from staff regarding the progress made with my relatives ‘I don’t discharge planning’ have never spoken to the keyworker, we only get information if we ring and ask and its like ‘I pulling teeth’ would like to be updated on what happens in ward ‘I rounds’ was agreed that I would be contacted once a fortnight but this never ‘It happens’ relative has had a few named nurses. I would like fortnightly or monthly updates as I feel I ‘My have to chase staff for information’ and they needed to go to hospital and I ‘My relatives’ physical health declined wasn’t informed’ know who the named nurse is but the staff contact me. I ring ‘I don’t most days’ only time I get to hear about my relative care is at the CPA. I would like to know a bit ‘The more in between, like about changes to their care’ Feedback 2 replied would ring the named ‘I nurse’ 6 replied would contact the ‘I ward/doctor’ keep trying to ring the Drs secretary but I never hear ‘I back’ would ring the ward manager Sian and Dr Taylor- They are very ‘I helpful’ only care that my relative is here, I feel unsafe when he is ‘I not’ call back when they say, when I raise this with my relative he says you are short ‘Staff don’t staffed’ have tried to speak to my worker but they ‘I relative’s community won’t reply’ would ring ‘I reception’ would contact the ward manager or Gregg. I have done so before and it was dealt with ‘I acceptably’ Feedback
‘Named nurse has been off for a long time. She said she would ring us every month which she did but no-one has since she has been off sick’ ‘I don’t get enough updates from staff regarding the progress made with my relatives discharge planning’ ‘I have never spoken to the keyworker, we only get information if we ring and ask and its like pulling teeth’ ‘I would like to be updated on what happens in ward rounds’ ‘It was agreed that I would be contacted once a fortnight but this never happens’ ‘My relative has had a few named nurses. I would like fortnightly or monthly updates as I feel I have to chase staff for information’ ‘My relatives’ physical health declined and they needed to go to hospital and I wasn’t informed’ ‘I don’t know who the named nurse is but the staff contact me. I ring most days’ ‘The only time I get to hear about my relative care is at the CPA. I would like to know a bit more in between, like about changes to their care’ Feedback 2 replied ‘I would ring the named nurse’ 6 replied ‘I would contact the ward/doctor’ ‘I keep trying to ring the Drs secretary but I never hear back’ ‘I would ring the ward manager Sian and Dr Taylor- They are very helpful’ ‘I only care that my relative is here, I feel unsafe when he is not’ ‘Staff don’t call back when they say, when I raise this with my relative he says you are short staffed’ ‘I have tried to speak to my relative’s community worker but they won’t reply’ ‘I would ring reception’ ‘I would contact the ward manager or Gregg. I have done so before and it was dealt with acceptably’ Feedback