<s>[INST] I am starting to question whether online systems truly provide the convenience they claim. For instance, I signed up for automatic bill payments, but now I have to go through a cumbersome process to register the changes and I did not even find out that there was a problem until I received a notification saying my payments were declined. Meanwhile, I struggle to reach a live customer support representative, having to wait hours on the phone only to be met with someone who can't seem to fix my issue. 

I'm not alone in this feeling, and people are getting increasingly frustrated with so-called 'convenient' online systems. Many of these systems are causing people more hassle than traditional offline methods. Due to this growing dissatisfaction, people should seriously consider the true value of online convenience.

What is the main point being made by the author?[/INST]