<s>[INST] Management consolidated \(4\) functional departments into \(1\) product-oriented department that employees \(17\) people. The original \(4\) departments had received compliments from \(6\) internal customers and received complaints from \(10\) internal customers. In evaluating the consolidation, management found that the internal customers rated the consolidated department highly with \(11\) compliments and only \(2\) complaints. This change is most likely attributed to which of the following?[/INST]