<s>[INST] I'm a care worker looking for some tips on how to respond to tricky situations that might arise while doing daily activities. I've just started working with a client who has dementia and I've noticed she can become easily agitated when asked to follow routines.
I want to learn the best ways to stay calm, reassure the client and turn a potentially distressing situation into a positive one. 
Can you suggest some tips and strategies for dealing with tricky situations?[/INST]