@gunnartinjar @pgatour @preedgolf listen to the audio again. when reed asked the volunteer if the ball bounced she said, ＂no, it bounced.＂ a lot of people do this. they start with the contradictory, ＂yea, no that's not what happened.＂ or, ＂no, i agree.＂ reed heard no and ignored the rest of what she said.