20\% are above the surface (content aspect) and 80\% are underneath the surface (relation aspect)  Relevance In order for communication processes within familiar or business relationships and especially inside of romantic relationships to succeed, the quality of the relationship aspect is of prime importance. According to Sigmund Freud, trust, empathy, shared values along with preconceptions or fears and wishes  determine the success of interpersonal communication by more than 80 percent. Social context Social competence generally refers to skills neeed for social behavior. The term “social” can be understood within the field of social-psychology as “interpersonal”, sociological-value-neutral (as in “societal”) or as sociological-judgemental (as in “social-moral”). It describes the different dimensions of interpersonal relationships. Which interpersonal relationships and mismeetings (Martin Buber) will unfold, which conflicts may develop, and which of the existing conflicts can possibly be solved? Courage, the ability to evercome something(Pain in the Work) and risk are fundamental traits in developing social skills and stable relationships. Their quality can generally be measured on the basis of the status, power and influence within a social structure as well as the choice of partner. Teamwork Artistic skills Knowledge of human nature Empathy (compassion) Communication skills Critical Faculties Self-confidence Cooperation Perception Economic context The economic importance of the relationship aspect between employees and colleagues, or customer , or suppliers, becomes clear during business exchange processes and particularly within teams and in the sales area. Since trust is an essential factor for the disposition to engage in monetary exchange processes, considerable efforts are made in this area to secure a defined relationship aspect  with the help of electronic records (see: CRM). The efforts to establish a mutually beneficial business relationship on the basis of a "good relationship aspect" are represented by various concepts in the spirit of the win-win strategy. The Getting to yes in particular, aims to make the relationship between the two parties as good as possible and the dispute as clear as necessary (principle:  Separate the people from the problem  ). Rhetorical context Within the argumentation, the relationship to the use of the relationship aspect is based of emotional arguments which are supported by preconceptions, personal references, experience and the credibility of the speaker. The logically valid deductive reasoning on the other hand completely excludes the relationship aspect between speaker and audience. Since Plato, dialectics has established itself as a school of argumentation. Dialectics aims to promote an inner understanding and willingness to compromise, comprising three stages of development: a thesis, an antithesis and a synthesis. Conflict resolution Another method for solving interpersonal conflicts at the relationship aspect has been successfully established with systemic therapy or systemic organisational development. All persons and institutions involved with their needs and expectations, as well as the interactions with each other  are considered neutral. In this way, it is usually possible to clarify the relationship disturbances beyond the pure reasoning approach. Another form of conflict resolution for a disturbed relationship aspect is mediation. A mediator has the task of mediating between the parties involved in order to find a pragmatic solution, usually a compromise. In contrast to more therapeutically oriented systemic work, mediation is more frequently encountered in business. From the theoretical background of psychoanalysis, Gestalt therapy and humanistic psychology, a third concept has been established, called Theme-centered interaction, which was developed by the educator and psychoanalyst Ruth Cohn to improve relationships within groups. The aim of TCI is to open up better possibilities of communication through understanding the interrelationships and through emotional experience. The result is an interaction model that treats the person, the group and the task as a model unit, where each is equally important and where the context of communication is always taken into consideration. Representation The genogram has been established as an instrument for the graphical representation of a bipolar or polypolar relationship aspect. Dependencies and informal structures that would be hardly recognizable on the surface , can be visualized more easily with the help of graphical relationship lines between the participants. The mediator, the systemic organizational developer, or the therapist uses this image to reduce tension and previously hidden conflicts.
20\% is above the surface (content aspect) and 80\% is underneath the surface (relation aspect) . Relevance In order for communication processes within familiar or business relationships and especially inside of romantic relationships to succeed, the quality of the relationship aspect is of prime importance. According to Sigmund Freud, trust, empathy, and shared values, along with preconceptions or fears and wishes , determine the success of interpersonal communication by more than 80 percent. Social context Social competence generally refers to skills needed for social behavior. The term “social” can be understood within the field of social-psychology as “interpersonal”, sociological-value-neutral (as in “societal”) or as sociological-judgemental (as in “social-moral”). It describes the different dimensions of interpersonal relationships. Which interpersonal relationships and mismeetings (Martin Buber) will unfold, which conflicts may develop, and which of the existing conflicts can possibly be solved? Courage, the ability to overcome something, and risk are fundamental traits in developing social skills and stable relationships. Their quality can generally be measured on the basis of the status, power and influence within a social structure as well as the choice of partner. Teamwork Knowledge of human nature Empathy (compassion) Communication skills Critical faculties Self-confidence Cooperation Perception Economic context The economic importance of the relationship aspect between employees and colleagues, or customers , or suppliers, becomes clear during business exchange processes , particularly within teams and in the sales area. Since trust is an essential factor for the disposition to engage in monetary exchange processes, considerable efforts are made in this area to secure a defined relationship aspect , with the help of electronic records (see: CRM). The efforts to establish a mutually beneficial business relationship on the basis of a "good relationship aspect" are represented by various concepts in the spirit of the win-win strategy. The "getting to yes" theory, in particular, aims to make the relationship between the two parties as good as possible and the dispute as clear as necessary (principle: " Separate the people from the problem " ). Rhetorical context Within the argumentation, the relationship to the use of the relationship aspect is based on emotional arguments which are supported by preconceptions, personal references, experience and the credibility of the speaker. The logically valid deductive reasoning on the other hand completely excludes the relationship aspect between speaker and audience. Since Plato, dialectics has established itself as a school of argumentation. Dialectics aims to promote an inner understanding and willingness to compromise, comprising three stages of development: a thesis, an antithesis and a synthesis. Conflict resolution Another method for solving interpersonal conflicts in the relationship aspect has been successfully established with systemic therapy or systemic organisational development. All persons and institutions involved with their needs and expectations, as well as the interactions with each other , are considered neutral. In this way, it is usually possible to clarify the relationship disturbances beyond the pure reasoning approach. Another form of conflict resolution for a disturbed relationship aspect is mediation. This person mediates between parties in order to find a pragmatic solution, usually a compromise. In contrast to more therapeutically oriented systemic work, mediation is more frequently encountered in business. From the theoretical background of psychoanalysis, Gestalt therapy and humanistic psychology, a third concept has been established, called theme-centered interaction, which was developed by the educator and psychoanalyst Ruth Cohn to improve relationships within groups. The aim of TCI is to open up better possibilities of communication through understanding interrelationships and through emotional experience. The result is an interaction model that treats the person, the group and the task as a model unit, where each is equally important and where the context of communication is always taken into consideration. Representation The genogram has been established as an instrument for the graphical representation of a bipolar or polypolar relationship aspect. Dependencies and informal structures that would be hardly recognizable on the surface can be visualized more easily with the help of graphical relationship lines between the participants. The mediator, the systemic organizational developer, or the therapist uses this image to reduce tension and previously hidden conflicts.
R
are
is
R
are
is
A
.
R
shared values
and shared values,
A
,
R
neeed
needed
R
evercome something(Pain in the Work)
overcome something,
D
Artistic skills
D
Communication skills
R
Critical Faculties
Communication skills Critical faculties
R
Cooperation
Cooperation
R
customer
customers
R
and
,
A
,
R
Getting to yes
"getting to yes" theory,
A
"
A
"
R
of
on
R
at
in
A
,
R
A mediator has the task of mediating between the parties involved
This person mediates between parties
R
Theme-centered
theme-centered
D
the
D
,