Results also showed-4-significantly stronger relationship between internal knowledge management focus showed and employee satisfaction but only external knowledge management foucs was related to customer satisfaction.
Einnig kom í ljós að innri þekkingarstjórnunaráhersla hafði meiri tengsl við ánægju starfsmanna en ytri þekkingarstjórnunaráhersla hafði ein tengsl við ánægju viðskiptavina.