The main conclusion of the research is that personality traits like conscientiousness, agreeableness, calmness, cultivation, flexibility and adaptability–perhaps not surprisingly–do matter concerning employees who are working as front liners.
Helstu niðurstöður rannsóknarinnar sýna að persónueiginleikar eins og samviskusemi, viðkunnanleiki, jafnlyndi, fágun, sveigjanleiki og aðlögunarhæfni skipta máli í fari starfsmanna sem vinna í gestamóttöku.