It was also important to address any communication problems that may have existed within the family. The main factor in increasing the likelyhood of a good resolution was trust between the staff of ÁTAK, the youth counselor and social worker and the student and his family.
Einnig var mikilvægt að tekið væri á samskiptavanda innan fjölskyldunnar, ef þess var þörf, en einn helsti þátturinn sem jók líkur á góðum áhrifum var að bæði starfsmenn ÁTAKS og unglinga- og félagsráðgjafinn byggðu upp traust milli sín annars vegar og nemendans og fjölskyldu hans hins vegar.