Job satisfaction was measured with the Gallup Workplace Audit, job loyalty was measured with Meyer and Allen’s Model of Organizational Commitment and organizational citizenship behavior was measured with Degroot and Brownlee’s Organizational Citizenship Behavior Scale.
Starfsánægja var mæld með Q 12-kvarða Gallup, starfstryggð var mæld með 18 atriða kvarða Meyer og Allen og þegnhegðun var mæld með þegnhegðunarkvarða frá Degroot og Brownlee.