Among the more important facts that came to light were that human resources are of utmost importance to the function of the institution. The quality of internal processes and service objectives are dependant upon the knowledge and actual competence of the human resource component of the institution.
Í ljós kom meðal annars að mannauðsmál vega þungt í starfseminni; gæði í verklagi og starfseminni í heild er mikið háð þekkingu og raunfærni mannauðsins.