According to most of the individuals interviewed, the most difficult ethical problems arose from the fact that patrons frequently approach librarians with problems that would be better addressed by other professionals, such as doctors and lawyers.
Flestum þóttu erfiðustu siðferðilegu álitamálin snúa að því að viðskiptavinir bera oft upp erindi sem ættu betur heima hjá öðrum fagstéttum, til dæmis læknum og lögfræðingum.