After further examination, various aspects of the service that received a negative result were poorly rated by those who did not attend the service. But when looking at numbers from those who are seeking the service, the rate for those factors were good.
Þegar nánar var skoðað voru ýmsir þættir þjónustunnar sem fengu neikvæða niðurstöðu, fengu lélega einkunn frá þeim sem ekki sóttust eftir þjónustunni en jákvætt frá þeim sem sækjast eftir þjónustunni.