Results revealed that the Icelandair Saga Lounge is performing well in terms of service, but that there were a few service aspects that could use improvement based on the passengers’ expectations being slightly higher than their actual service experience at the Saga Lounge.
Samkvæmt niðurstöðum stendur Saga Lounge sig nokkuð vel í þjónustugæðum. Þó eru nokkur atriði sem hægt væri að bæta hvað varðar væntingar flugfarþega til þjónustunnar í hinni svokölluðu betri stofu.