The care—home managers who had sought advice and received an answer had been waiting for a long time and those who had not received an answer had waited for up to three years.
Þeir forstöðumenn sem höfðu leitað eftir ráðgjöf höfðu þurft að bíða lengi eftir svari, ef þeir á annað borð höfðu fengið svar. Biðtíminn var allt að þrjú ár.