netscape encouraged its employees to push themselves and do whatever it takes to get the job done. ridlinghafer recognized that netscape had many enthusiasts and evangelists for their products, some of whom to him seemed even fanatical, particularly for the mosaic/netscape/mozilla browser. he started to investigate the phenomenon in more detail and discovered that many of netscape's enthusiasts were actually software engineers who were fixing the product's bugs on their own and publishing the fixes or workarounds: