dear doctor,we have noticed that as a result of a press article, copy enclosed, that there's been concern stressed by a number of general practitioners with regards the slowness of the social services controlled community care programme  as an association on behalf of our residential and nursing home members  we have been stating the same fact to social services who have basically denied the existence of any problem, although we hope that in the long term the social services will be able refine their system to be more efficient, as an interim measure we are offering you a direct line service.