the new producer was david shanks. series 11, 12 and 13 saw the return to firefighting scenes as the primary focus. series 14 was almost completely based on soap opera-style story lines, with the number of fire 'shouts' severely reduced. viewing figures slumped as the series was critically panned. in 2002 "london's burning" was cut from the schedule; the final episode was broadcast on 25 august 2002 in a two-hour slot.