training need analysis (tna) is the process of identifying the gap between employee training and needs of training. training needs analysis is the first stage in the training process and involves a series of steps that reveal whether training will help to solve problem which has been identified. training can be described as “the acquisition of skills, concepts or attitudes that result in improved performance within the job environment”. training needs analysis looks at each side of operational area of job so that the concepts and attitudes of the human elements of a system can be effectively identified and appropriate training can be specified.