from 1999 to 2000, smith played emma in "the royle family". she played janet keogh in the long-running series "two pints of lager and a packet of crisps" from 2001 until 2009. in february 2003, she appeared in "immediate care", an episode of "the royal", where she played the part of francesca wheeler, a teenage girl who was suffering from leukemia. in 2004, she made a one-episode appearance in "mile high" as suzy, an airport cleaner who impersonates a flight attendant in an attempt to become cabin crew. she also featured in "the comic strip"s 2005 episode "sex actually" as angie.