the family hears maddie's voice emanating from the television. amy places her hand on the television screen while maddie's static hand is seen to be touching amy's hand from the other side of the screen. amy and griffin visit the paranormal research department for help. the staff set up equipment in the house and install gps devices on everyone in the house. while trying to contact maddie, eric is ambushed in the closet by a ghost resembling her. angered, he breaks down the closet wall, throwing a chair into the darkness inside the closet; the chair falls back into the living room of the house, revealing a possible portal maddie can escape through. the investigators realize that the haunting is a poltergeist. the lead investigator, dr. brooke powell, decides to call occult specialist and television personality carrigan burke (revealed, much later, to be powell's ex).