mediated communication is not as commonly used as face-to-face communication in the workplace, but there are different preferred media of communication for simple forms of coordination. e-mails and phone calls tend to be used for simple or complex coordination, but e-mails are also useful for retaining information and recording the exchange of information. in terms of communication solutions to certain situational factors, e-mails are used for recording the transfer of information and sending long, complex, and non-textual information, and phone calls and pagers are used for immediate communication. e-mails and phone calls are also used in knowledge sharing and information gathering. e-mails are rarely used to accomplish relationship goals, but they are used for conflict resolution. individuals have a higher motivation to use cell-phone texting for weak-tie communication. the network effect has the most impact on e-mail, meaning that people tend to use e-mail more if their peers use it, too.