following this, carmen begins selling heart-patterned boxer-shorts on the market and a pair are sent anonymously to richard cole. richard assumes they were from a secret admirer, until he sees carmen selling them the following day. she tells him that they aren't a popular line and that she'd only had one buyer, sanjay kapoor. sanjay had bought them to prank richard, but as bianca jackson (patsy palmer) and natalie price (lucy speed) had spent the last few weeks winding him up in a similar way, he does not find the prank amusing.