zone 2 is the normal case for most companies: changing markets, continuous growth, streamlined processes and structures, high efforts in planning, general controlability of the company by means of the so-called "machine model". data- and fact orientation, handbooks, norms and standards shape the working environment as well as task specialization. decisions are usually made centrally and task overlap is avoided. mental and manual work is usually separated, as well as the execution and control of work. the environment - and therefore also the customer usually appears as "disturbance variable".