using the openbay website or mobile app, vehicle owners enter their need for service or describe the repair or maintenance problem they're experiencing. openbay reaches out to its network of service professionals to request binding service offers on the consumers' behalf. vehicle owners then receive multiple service proposals that they may compare based on location, customer ratings and price. consumers book an appointment with the service provider that offers the best value and convenience, and then pay for everything through openbay’s secure mobile app. 70% of openbay users do not select the lowest-priced service provider. the consumer's credit card is not charged until the service is complete.