when a whistleblower revealed that overbooking comes before anything else, travelodge admitted to this practice and updated their website to confirm this. guests who are found in this position are where possible found accommodation in a nearby travelodge at no extra cost to them, but if no rooms are available nearby the reservation is cancelled and the customer is refunded to the payee's card. travelodge say that overbooking is so more guests can make use of rooms that would otherwise be empty; however, the whistleblower programme contained footage of an internal travelodge training video which stated that their business model required them to run all their hotels at maximum capacity, and that a 'last man standing' policy would ensure this always occurred.