"queen of nanaimo" underwent two major refits, one in 2010 and the other in 2015, to maintain transport canada's safety standards. on august 3, 2010, "queen of nanaimo" had a "hard landing" at the village bay terminal on mayne island. media reports suggested at least one serious injury and damage to vessel and dock. it was later established that the landing was caused by a mechanical failure after the ship ran over a commercial crab trap, making it impossible to put the ship into reverse. on july 1, 2011, "queen of nanaimo" had another "hard landing" at the tsawwassen terminal.