horace steel was a very brief assistant to norris cole (malcolm hebden) at the kabin. he first appeared in an episode airing on 6 november 2009. the character was described as similar to norris, (nosey and likes to talk a lot.) on his first appearance, norris was impressed by their share of similar values, tendency to gossip and act quite snobbish. however, it seemed he was worse than norris at upsetting customers - calling simon barlow (alex bain) rude after simon innocently said he looked like norris. norris told him they needed a little chat. horace later walked out of the kabin, which implied that he had lost his job.