the song's promotional video was a great success on "total request live". it was retired the day it reached number one on the countdown (27 august 1999), and after just five total days on the show. green stated that the reason for retiring the video was that ""it's not fair to 98 degrees."" later, in his autobiography "hollywood causes cancer", he revealed that mtv had pressured him to do so in order to maintain the image that "total request live" was, in fact, a live show. the next week's episodes had already been taped on-location, and the producers of the show were completely unaware of the song at the time.