hartley told "soapdom.com", that she enjoyed the "layers to the character." in an interview with "tvline", she revealed that her character did not wear any makeup. however, jordan is very serious about her career, and "she’s very no-nonsense. she’s not there to humor anyone. in fact, she comes across robotic at first." of her character's introduction, hartley said jordan is "strong, very smart, very take-charge, all business." she does not care about her physical appearance. of her character's "impersonal" demeanor, stause said, "she's not bitchy, she's just very businesslike." jordan is not "meek" or "sheepish," but instead, "she will literally bark you out of the room," she said. despite the character's onscreen appearance, the series released several publicity photos with stause looking completely different from her character. the character is "definitely working with a good moral compass," hartley said in an interview with "soaps she knows". hartley said jordan is a "good person, because it takes a certain type of person who wants to be a physical therapist and really heal people." jordan gives "tough love, but she gets results." she told "about.com" that she took the "tough love" approach from her own sister's physical therapist.