right, now if you don't interact right  you're not gonna get a result and if the customer does not interact with you, then you're not gonna get a result, right, now if you assume that as you're working your way through that appointment that your enthusiasm is passing across to the customer or anybody else who is in the room, right, right, but through that interaction right you're working towards a result, now if you go and come out of that office, about his, with a result, you'll know  you'll know what you're getting next week or next month you gotta i mean the customer's gotta be at the