"cry" charted on the swedish singles chart for five consecutive weeks. having debuted at number fifty on december 21, and peaked at number forty eight the following week. the single spent the next four weeks fluctuating down the chart. the track peaked at number forty two on the swiss singles chart, and remained on the country's chart for six weeks. the single's most commercially successful charting territory was denmark. although the track only remained on the singles chart for one week, it managed to chart within the top 20, peaking at number sixteen. the single's least successful chart territory was austria. having debuted on the country's singles chart at its peak position, number sixty five on december 16, in the succeeding week the track charted at number seventy one and fell out of the top 100 positions the following week. regarding the song's chart performance, halstead and cadman wrote that it was a "setback for sure, but not a major one" for jackson.