during the 2014/15 season norwich city cfc received 4 reports of homophobia at carrow road – the outcomes of the investigations was that offenders received final warnings and were informed that any repetition would lead to banning. some campaigners have suggested that the club is not applying a zero tolerance policy by not dealing with offences with summary and permanent exclusion. proud canaries position on the issue is that homophobic abuse in english football has generally been tolerated and ignored and that some supporters need a little time and encouragement to process the change in expectations of other fans and club officers.