the station is unmanned and has a card-only ticket machine, so all passengers wanting to buy tickets with cash must buy on board the train or prior to travel. the amenities here were improved as part of the tees valley metro project in 2013. the package for this station included new fully lit waiting shelters, renewed station signage, digital cis displays and the installation of cctv (all of the tees valley line stations apart from and have been upgraded and provided with cis displays). the long-line public-address system (pa) has been renewed and upgraded with pre-recorded train announcements. running information can also be obtained by telephone and timetable poster boards. step-free access is available to both platforms via ramps from the crossing.