well precisely for that reason, that not only this particular person, but lots of other people at times cause trouble, and i'm not always there erm and pauline, who's next to me, who you'll probably talk to in a minute — she's over eighty, she'll kill me for telling you that  because she doesn't look it, she only looks about forty, but — erm she stuck in there and people are frightened and erm worried about her, and the fact is that erm there's no other way of calling the police than having a phone.