bender is well known for her three-step response method that helps authors receive response from trusted listeners, which empowers authors' efforts at revision rather than have them feel their work is being "critiqued" or "torn apart," as the root of that word implies. authors, she believes, can improve their writing and best fix their drafts after they have heard 1) the words and phrases that stick in the listeners' /readers' ears, 2a) the feelings listeners/readers have after hearing/reading a piece that they feel are in keeping with what the author attempted, 2b) the feelings that are in the way of fully appreciating the work such as places of confusion and feeling left out, and 3) curiosities, where the audience wishes to know.