in the area of conflict intractability, coleman's work focuses on the dynamics involved in seemingly unsolvable conflicts; both generally as whole systems as well as specifically through the investigation of key components of these problems. this has included research on the underlying motivational processes involved, identity formation and change under these conditions, the role moral emotions play in sustaining such conflicts, and differences in the complexity of the dynamics between more and less destructive forms of conflict. this work culminated into the book, "the five percent: finding solutions to (seemingly) impossible conflicts."