i think, bill, pauline's expressing the frustration that we feel, that as david was saying earlier, as christians we feel particularly that we are called to serve people like this in great trouble, and yet sometimes you think, you know, however many times i try erm there seems to be many people for whom erm all my effort gets nowhere, and i feel that things are getting worse in society and one feels more and more helpless and hopeless, and therefore there's a kind of frustration erm that builds up here erm