Sorry to hear that, Mona. Based on the troubleshooting we've done, it looks like there might be a network issue in your area. I'm going to go ahead and escalate this issue to our engineering team. They'll work on getting the issue resolved as soon as possible. In the meantime, would you like me to call you back when the issue is resolved or would you prefer to call us back when you have some chance to try your phone again?
*sigh* Just call me back when it's fixed.