Sure thing. To reset your voicemail password, you'll need to dial *86 from your phone. You'll hear a prompt asking you to enter your current password. Since you're unable to access your voicemail, you'll need to press 0 to skip that step. Then, you'll be prompted to enter a new password. Choose a password that's easy for you to remember, and make sure it's different from your previous password. Once you've entered your new password, press # to confirm.
Got it. I you so much, Alva. I think that did the trick!