Okay, that sounds like a pretty common scenario. Unfortunately, I'm not able to track your phone's location or remotely lock it from my end, but I can transfer you to our Lost and Stolen Department and they'll be able to assist you further. They'll have access to all the tools and resources needed to help and locate your device. Would you like me to transfer you now?
Yes, please. That would be great. Thank you so much, Emilio.