Thank you for holding, Alexandra. I've checked on your account, and it looks like there's an issue with the network in your area that's causing the dropped calls and poor reception. Our engineeringers are working on fixing the issue, and it should be resolved within the next few hours. In the meantime, I can offer you a complimentary upgrade to a newer model of phone that will improve better reception in your area. Would you like me to go ahead and process that upgrade for you?
Really? That would be great, thank you!