Thank you for holding, Isabella. I've checked on your account and it looks like there's a known issue in your area affecting data services. Our engineering team is working on resolving the issue as soon as possible. In the meantime, I recommend trying to restart your device and see if that helps. If not, you can try using Wi-Fi to access the internet.
Okay, I'll try that. But can about my data usage? Will I be charged for the data I'm using while trying to troubleshoot this issue?