Sorry to hear that you didn't have a good experience last time. Let me see what I can do to help. Can you tell me a little bit more about what happened when you lost your phone? Did you have any idea where you were or what time it was?
Yeah, I was at the mall last Saturday afternoon, and I think I must have left it in one of the stores. I didn't realize it until gone until a few hours later. and by the time I got back to the mall, it was already closed.