Segment Information Our operations are conducted through three operating segments: Community Banking, Mortgage Originations, and Mortgage Servicing. The Other segment includes the remaining reported activities. Operating segments are defined as components of an enterprise that engage in business activity from which revenues are earned and expenses incurred for which discrete financial information is available that is evaluated regularly by executive management in deciding how to allocate resources and in assessing performance. The operating segments have been determined based on the products and services offered and reflect the manner in which financial information is currently evaluated by management. Each segment operates under the same banking charter, but is reported on a segmented basis for this report. Each of the operating segments is complementary to each other and because of the interrelationships of the segments, the information presented is not indicative of how the segments would perform if they operated as independent entities. The Community Banking segment originates loans, provides deposits and fee based services to consumer, business, and mortgage lending customers through its Branch Banking, Business Banking and Commercial Banking, Government Banking, Warehouse Lending and LHFI Portfolio groups. Products offered through these groups include checking accounts, savings accounts, money market accounts, certificates of deposit, consumer loans, commercial loans, commercial real estate loans, equipment finance and leasing, home builder finance loans and warehouse lines of credit. Other financial services available include consumer and corporate card services, customized treasury management solutions, merchant services and capital markets services such as loan syndications, and investment and insurance products and services. The Mortgage Originations segment originates and acquires one-to-four family residential mortgage loans to sell or hold on our balance sheet. Loans originated-to-sell, comprise the majority of the lending activity. These loans are originated through mortgage branches, call centers, the Internet and third party counterparties. The Mortgage Origination segment recognizes interest income on loans that are held for sale and the gains from sales associated with these loans, whereas the interest income on LHFI and a loss on sales for the purchase of these loans is recognized in the Community Banking segment. The Mortgage Servicing segment services and subservices mortgage loans for others on a fee for service basis and may also collect ancillary fees and earn income through the use of noninterest-bearing escrows. Revenue for those serviced and subserviced loans is earned on a contractual fee basis, with the fees varying based on our responsibilities and the status of the underlying loans. The Mortgage Servicing segment also provides servicing of residential mortgages for our own LHFI portfolio in the Community Banking segment and our own LHFS portfolio in the Mortgage Originations segment, for which it earns revenue via an intercompany service fee allocation. The Other segment includes the treasury functions, which include, the impact of interest rate risk management, balance sheet funding activities and the administration of the investment securities portfolios, as well as miscellaneous other expenses of a corporate nature. In addition, the Other segment includes revenue and expenses related to treasury and corporate assets and liabilities and equity not directly assigned or allocated to the Community Banking, Mortgage Originations or Mortgage Servicing operating segments. Revenues are comprised of net interest income (before the provision (benefit) for loan losses) and noninterest income. Noninterest expenses and provision (benefit) for income taxes, are fully allocated to each operating segment. Allocation methodologies may be subject to periodic adjustment as the internal management accounting system is revised and the business or product lines within the segments change. The following tables present financial information by business segment for the periods indicated: Year Ended December 31, 2019 Community Banking Mortgage Originations Mortgage Servicing Other (1) Total (Dollars in millions) Summary of Operations Net interest income $ 449 $ 106 $ 16 $ (9 ) $ 562 Provision (benefit) for loan losses 20 2  (4 ) 18 Net interest income after provision (benefit) for loan losses 429 104 16 (5 ) 544 Net gain on loan sales (29 ) 364   335 Loan fees and charges (1 ) 69 32  100 Loan administration income (5 ) (22 ) 124 (67 ) 30 Net return on mortgage servicing rights  6   6 Other noninterest income 64 10  65 139 Total noninterest income 29 427 156 (2 ) 610 Compensation and benefits 100 114 28 135 377 Commissions 2 109   111 Loan processing expense 7 35 36 2 80 Other noninterest expense 167 88 59 6 320 Total noninterest expense 276 346 123 143 888 Income before indirect overhead allocations and income taxes 182 185 49 (150 ) 266 Indirect overhead allocation Income (expense) (41 ) (42 ) (18 ) 101  Provision (benefit) for income taxes 30 29 6 (17 ) 48 Net income (loss) $ 111 $ 114 $ 25 $ (32 ) $ 218 Intersegment (expense) revenue $ (19 ) $ 29 $ 26 $ (36 ) $  Average balances Loans held-for-sale $ 32 $ 3,920 $  $  $ 3,952 Loans with government guarantees  553   553 Loans held-for-investment (2) 10,910 24  (2 ) 10,932 Total assets 11,378 5,408 47 3,840 20,673 Deposits 10,301  3,850 556 14,707 (1) Includes offsetting adjustments made to reclassify income and expenses relating to operating leases and custodial deposits for subservicing clients. (2) Includes adjustment made to reclassify operating lease assets to loans held-for-investment. Year Ended December 31, 2018 Community Banking Mortgage Originations Mortgage Servicing Other (1) Total (Dollars in millions) Summary of Operations Net interest income $ 314 $ 128 $ 7 $ 48 $ 497 Provision (benefit) for loan losses 2 2  (12 ) (8 ) Net interest income after provision (benefit) for loan losses 312 126 7 60 505 Net gain on loan sales (12 ) 212   200 Loan fees and charges (1 ) 63 25  87 Loan administration income (3 ) (14 ) 69 (29 ) 23 Net return on mortgage servicing rights  36   36 Other noninterest income 44 16  33 93 Total noninterest income 28 313 94 4 439 Compensation and benefits 70 105 19 124 318 Commissions 2 78   80 Loan processing expense 5 25 26 3 59 Other noninterest expense 103 58 44 50 255 Total noninterest expense 180 266 89 177 712 Income before indirect overhead allocations and income taxes 160 173 12 (113 ) 232 Indirect overhead allocation (39 ) (68 ) (20 ) 127  Provision (benefit) for income taxes 25 22 (2 )  45 Net income (loss) $ 96 $ 83 $ (6 ) $ 14 $ 187 Intersegment (expense) revenue $ 1 $ 10 $ 19 $ (30 ) $  Average balances Loans held-for-sale $ 24 $ 4,172 $  $  $ 4,196 Loans with government guarantees  303   303 Loans held-for-investment (2) 8,417 9  29 8,455 Total assets 8,615 5,406 34 3,925 17,980 Deposits 8,892  1,883  10,775 (1) Includes offsetting adjustments made to reclassify income and expenses relating to operating leases and custodial deposits for subservicing clients. (2) Includes adjustment made to reclassify operating lease assets to loans held-for-investment. Year Ended December 31, 2017 Community Banking Mortgage Originations Mortgage Servicing Other (1) Total (Dollars in millions) Summary of Operations Net interest income $ 238 $ 129 $ 11 $ 12 $ 390 Provision (benefit) for loan losses 4 4  (2 ) 6 Net interest income after provision (benefit) for loan losses 234 125 11 14 384 Net gain on loan sales (10 ) 278   268 Loan fees and charges  67 15  82 Loan administration income  (18 ) 39  21 Net return on mortgage servicing rights  22   22 Other noninterest income 31 21 12 13 77 Total noninterest income 21 370 66 13 470 Compensation and benefits 62 100 16 121 299 Commissions  72   72 Loan processing expense 5 26 22 4 57 Other noninterest expense 87 65 39 24 215 Total noninterest expense 154 263 77 149 643 Income before indirect overhead allocations and income taxes 101 232  (122 ) 211 Indirect overhead allocation (41 ) (63 ) (23 ) 127  Provision (benefit) for income taxes 21 59 (8 ) 76 148 Net income (loss) $ 39 $ 110 $ (15 ) $ (71 ) $ 63 Intersegment (expense) revenue $ (6 ) $ 4 $ 19 $ (17 ) $  Average balances Loans held-for-sale $ 16 $ 4,130 $  $  $ 4,146 Loans with government guarantees  290   290 Loans held-for-investment (2) 6,475 7  29 6,511 Total assets 6,544 5,414 36 3,852 15,846 Deposits 7,454  1,453  8,907 (1) Includes offsetting adjustments made to reclassify income and expenses relating to operating leases and custodial deposits for subservicing clients. (2) Includes adjustment made to reclassify operating lease assets to loans held-for-investment.