Exorbitant and vague costs.
Something is not adding up regarding your tariffs. I got sent a ledger with the breakdown of my usage and fees for the month of November. There are so many unaccounted for fees that are just missing and unrecorded. Your fees are also extremely vague. This is unfair business practice. When you call the call centre, your staff are unable to explain exactly what your fees are. There is a clear trend of people complaining about your exorbitant costs. I won't stop until I get to the bottom of your pricing structure. Something does not seem right.