Lesson learnt As Client we need to be patient with our claims officers 
i am proud to announce that since i had a misunderstanding with mervin simba and his superior i now know that these guys do try by all means to try and assist us as clients its just that we as client tend to be impatient not knowing there procedures and what stress and strain they are put under when we have a cliam Mervin i do appologize for not being patient with u and am happy to say i recieved my watch and was very happy and am no more wearing it going to town using public transport i am a happy and proud client for outsurance thank u alot 