A never ending contract with Trudon
<p>Dear Madam/Sir</p>
<p>Our company, Vaal Choice Clinic, has been in a contract with Trudon (Yellow Pages advertisers) for a number of years. We had two contracts, one for telephone directory books (Yellow Pages) and one for electronic adverts. The monthly fee is included in our Telkom monthly bill (i.e. the Trudon Bill is included in our Telkom bill and all paid through Telkom). The contracts are renewed annually. Since 2016 we have been battling to get out of the electronic adverts contract. <br />Although we did not renew this contract in 2016, Trudon still added their bill to our Telkom account every month. In May 2016 we contacted the consultant on The Vaal Choice Clinic account and requested her to stop the contract but she never did and kept including their bill till now. <br />In May 2016 when we requested them to stop the contract, it had already expired and we were billled for 4 months then, with no contract in place. When we inquired how we were billed without a contract they claimed it automatically renewed itself. We requested a refund for the four months billed without a contract but our requests fell on deaf ears.</p>
<p>It is now 2017, the request we made in May 2016 was not actioned and on top of that we continued to be billed non-stop up to today. The Trudon bill alone constitute +R6000 of our monthly Telkom bill (this exclude the Telkom Services and products bill).</p>
<p>We will like to be refunded the R84 000. Billed from the end of the last signed contract to now, and Trudon cancell all existing contracts we have them.</p>
<p>We are at the end of our tether and request your assistance in this matter</p>