Don't just be polite, get the job done - Ineffective customer service
I applied for new landline for my mother on 12 January.  My mother is 92 years old and has just moved into a new retirement home.  When I applied at Cresta.  I was told 7 to 10 working days.  When I checked to  find out the progress one week later, I was told that the application had been put on hold, apparently my mother did not pass the credit check. SHE IS 92YEARS OLD!   So, I went back to the Telkom Shop in Cresta, and the original sales agent and deputy manager put through an expedited order, assuring me that the phone would be installed within 2 to 3 working days.  After sending several emails to check on progress, this was the response on the 6th working day: "the order has moved along to scheduling for an installation date. You will receive an sms".  That was two days ago.   I am fed up , my mother urgently needs a landline, what do I have to do to get Telkom to do their job?