Ripped off
I am beyond disappointed with the services that Car has provided. I bought a new car in September 2021 and car track was installed. There is absolutely no trip data for my vehicle on the car track site.

How is it possible that a new FAULTY device was installed in a new vehicle and no one ever bothered, including the tech, to make sure it was working before leaving the vehicle and a year later? Does your tech team not get monthly reports on devices that are not working?? Is no reading from a vehicle in way a cause for alarm to your tracking team?? I having been paying a whole year for a faulty device. If something would have happened to my car my insurance would have never covered my losses.

The call center cannot even assist an upset customer with direction as to who to speak to regarding a complaint.

I have spent almost 2 hours on the phone with your customer care and I cannot even get so much as a cancellation form. I have to give a month notice to cancel, meaning I'm forced to have a month with no tracking or pay for a new device to be installed for the month just to cancel my subscription. How is this at all just!

I used CTrack in the past and was so impressed with their service, they alert their customers when the devices are not picking up a reading.

I am beyond disappointed and feel completely ripped off for all the money I paid for nothing