Bad service, Bad customer relations, Dishonest business practice
Been a member since March 2020, when I was called by Rodney Cornelissen. Recently had a very bad serious condition still ongoing. Was sent for X-rays (Radiology which is supposed to be covered in full) called for preauthorization was told I might have to pay out of my pocket for this and claim back from them (this was not the agreement) I also needed a sonar done on my abdomen due to severe pain (the sonar is not covered at all so ended up footing the bill myself because as a man I can’t use the benefit due to not being pregnant) now to the best of my knowledge the sonar should have been covered as part of radiology. When I complained the agent told me I should maybe ask for a referral to a specialist to have a CT scan done (A MUCH, MUCH more expensive procedure excluding the cost of the specialist) Went to go get my medicine as prescribed by the Dr due to my severe condition only to hear none of it is on the formulary and again had to pay for that out of my pocket. Called in to cancel and requested a copy of the recording that I was told can be made available at request when I took out the policy only to be told I can’t get a copy at all and then being asked like I am retarded did you not get your policy documents (this by the customer service specialist) that was the last straw I cancelled my policy with the 30 day notice this after footing close to a R2400 bill for the Sonar, The medication and covid-19 test that I have had to have redone in less than 20 days later due to my health worsening. I know we as consumers are cash strapped at the moment so like many South Africans   I can assure you I don’t have R2400 to spend this excluding the R618pm premium. Rest assured Affinity I will never revere a customer to you again and will be sending a formal fully detailed complaint to SAConsumerOmbudman and FAISOmbudman thereafter. I have never been treaded so badly by a service provider who lies to their customers but trust me it’s on as much pain as I am in being a 15 out of 10 it’s now my mission to make sure you don’t treat others as I have been and you are held accountable for your actions. Oh and to the rude customer service specialist who assisted in canceling the policy I ASKED FOR EMAIL with a reference number, guess you must be using ***eons as the email still has not been sent or received 2 days later
Sincerely
Pieter
