Debiting account even after cancellation!
I received an invoice for a renewal of a SSL certificate. I logged a ticket asking to please cancel this SSL certificate renewal, because I don't wish to renew the certificate I bought last year. 

Upon reading my emails today, I see that a debit order of R 1500 was attempted to be debited from my account and that it failed, and now I was charged with R 50 for a failed debit order. 

I'm really upset that I have asked for this service to be cancelled, because I don't want it to be renewed, and to find out that the invoice is STILL active and that I now have to pay a R 50 failed debit invoice, which I NEVER authorized 1-grid to debit in the first place.