Data Usage Discrepancy : 219 GB Missing
Hi there,

My data usage does not tie up.
I am on SmartBroadband Wireless LTE Contract 220GB.

I currently have these numbers linked and actively in use:
********** (Parent)
********** (MultiSim)
********** (MultiSim)

This morning I checked the usage on my account, and as at 08:37 (04/01/2019), I have the following summary :
136.93 GB LEFT,
263.06 GB USED.

I contacted Telkom, asking for Usage Reports, which I was provided.
I summed the total usage for each number exactly from :
01-01-2020 to 04-01-2020 06:41:51 for all three numbers, and this is what I got:

********** - 75.5 GB
********** - 8.6 GB
********** - 0.2 GB
Total All = 84.3 GB

On checking Telkom SelfService,  my Anytime Data expiring in March 2020 is as follows:
Recurring LTE/LTE-A Anytime Data
GPRS: 102400 MB remaining
Expires on Sun Mar 01 2020

Inclusive SmartBroadband Data
GPRS: 36466 MB remaining
Expires on Sun Mar 01 2020

=============

How come there is this usage discrepancy on what I have used (calculated from the report you supplied, versus what it reflecting on your SelfService and Telkom App.

Why is my usage on your end is 136.93 GB LEFT, 263.06 GB USED from 01/01/2020 to 04/01/2020 (in just 4 days), while when calculating from report you gave me I have only used Total of = 84.3 GB

Where is the rest of my data, because the total data I get is 440 GB (220 GB anytime, 220 night surfer). Meaning, if I have used 84.3, I should be left with roughly 355 GB as of now, not left with 136 GB.

219 GB data is definitely missing.


Please rectify / clarify.