Very Bad Service from Mondo - STAY AWAY
On 20 October 2022 i received a call from "MTN" to upgrade my contract - so i did the upgrade - later that night i could not connect to my router - i called MTN and they said that there is a baring on my account i must wait 5 minutes and try again after that i connected for an hour and then the same story no internet.. i called MTN on 21 October whereby they confirmed that it is a home package and it was Mondo who called me.. point 1 i won't do contracts through them if she told me that she was from MONDO i would have said no thank you and the package is  something i did not agreed to because i don't have router and i'm never home and the lady did not even mentioned that it is a home package - i will never agree to a package like this after a struggle they cancelled my hole package to pay as you go - after this again a big struggle they put me on a package again that i did not agreed to - the guy said that i can go into an MTN store when ever i can so i said i will wait for the new black friday deals - so on Friday i went to the store to do an upgrade they informed me that i cannot do an upgrade because i already upgraded on 2 Nov - i called Mondo from the MTN store and the lady told me that i cannot upgrade because my account is in arrears - the lady in store took the phone and told the lady from Mondo that i'm not in arrears and my account is up to date and they must cancell the contract - i took the phone again and the lady at Mondo said that the contract will be cancelled by 21 October and she gave me a ref nr - it is now 22 Nov 16h31 and the contract is still not cancelled after many phone calls to them and promises that they will call me back still waiting for there calls - i phoned MTN retention department and they say they can't do anything i must speak to Mondo - i called them again and they say they are waiting for MTN - this is so ridiculous. Mondo still can't say when the contract will be cancelled and so i can't upgrade and i don't have data - but i must pay my contract but there is no service what so ever.