Telkom contract Cancellations (data bundles seen advertised on TV)
I bought a 24 months telkom data bundle in October 2017 through their online platform.  when delivered i noticed is not the correct package i wanted.  I immediately contacted telkom call centre to cancel the contract of which i have reference number that confirms cancellation.  However Telkom continued to deduct R304.81 since October 2017, i then went to telkom retail outlet and they told me they cant help me because i bought using online platform.  I contacted telkom call centre again and sent several emails and even received sms from telkom on the 23 Februay 2018 (case number  ********** 9) confirming that the contract has been cancelled.  However, to date telkom is still deducting money from my account with no help and i am not using the data bundles.

Kindly assist to arrange to collect the modem package and pay back all the monies deducted so far.