Not responding to complains and Not helping my sick child!!!
<p>I have written a complaint two weeks ago about my child not being helped on a saturday by their network GP's all because they could not get ahold of the call centre on saturday for confirmation on weather on weather or not my child is covered. Even with the child's details being on the card.</p>
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<p>I complained on their twiter page as well as their facebook pafe but still to no phone call nor any feedback from them to apologize for my bad experience. I pay my monthly premiums to make sure that myself and my kids can get help whenever we need medical assistance as that is what the promissed me when I signed up.</p>
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<p>I am very dissapointed by the level of no care nor regards to my child's health at the time she was sick and no regard at all to the fact that I laid a complaint about this!!! Yet they still had the nerve to debit my account for their monthly premiums, </p>
<p>I want to cancel their service and also try to get all my premiums back since I signed up with them, I am now in contac with a few legal advisors to find out if this is possible!!! I would not advise anyone at all to take a health cover with them as they dont care!!!</p>
<p>I am sure there are plenty of other health covers that can do way better than they can based on my experience with them!!! Very dissapointed. </p>