Shocking service from DHL Express
On the advice of multiple DHL representatives that it would be safely received, I sent R30 000 of prescription medication to my sister in Portugal for her Nephew who has a chronic and live threatening condition. Only to be in a situation two weeks later that they have been returned and I have now been advised they will be  destroyed by SA customs. I have been promised a refund of R5095 for postage costs (not received yet) and I am waiting for confirmation of whether I will receive the medicine back or whether the Insurance I took with you will payout the R30 000. I am incredibly disappointed with the incredibly poor service, having been given the run around by multiple staff & the stress caused to my sister who is now without required medicine for her chronically ill son