Mondo is totally incompetent.
Hi, I have been a loyal customer with MTN for 12years to date, I am extremely disappointed with the service I have received from Mondo via MTN. I am unable to upgrade in store due to Mondo's issues.

Mondo MTN is extremely incapable of providing service. I have unsuccessfully upgraded through Mondo MTN in November 2020 due to a shortage of stock, after several engagements over the phone and complaints of disappointment with several empty promises from Mondo, with no results. I still haven't received my order a year later and when trying to cancel my order they give you a run around, drop calls and assure you that emails have been sent to enquire with no proof. I am extremely disappointed after several calls to droped, my order which was promised only to be resolved within 48hrs, 5 days later this is still an issue. MTN has no direct access to Mondo's system to try and assist which is also totally unacceptable. MTN should suspend all services with Mondo effective immediately. 