Poor, Negligence no compassion for needs
I am new on the BonCap medical aid, the first month they forgot to deduct my medical aid payment so I was left with no medical aid, let me tell you this first.
I am a DIABETIC ON INSULIN,  so I bought a months supply. The next month they forgot again so I paid the medical aid fee. Then I send my prescription in 3 times and phone in many time, so instead of sending my insulin on the 3rd of the month, they cancell my prescription so i was without insulin again. The 15 th of the month after numerous calls and threats I do recieve my medicine which  was late.... and i was again without insulin.
So this month i phoned in and ask nicely for a URGENT delivery, they said it would be here yesterday and was very helpfull the second time. Nothing came yesterday so I phone in again today because i am again without INSULIN due to negligence.
The persons at Phamarcy direct was very rude and argue with me and said that they were on time,  so if a medical aid is helping a diabetic with this POOR SERVCIE why do we have medical aid.