Mr CEO Please get someone to resolve this
OUTsurance: I’ve been with them for over 20 years?????????
How many of you are aware that OUTsurance will replace body parts with second hand/ grey products just because your vehicle is out of warranty. Did they disclose this to you?? NO. I’ve been asking for this disclosure, but they can’t provide it to me.  I’ve been with OUTsurance for over 20 years and had an unfortunate incident where a door mirror had to be replaced. My vehicle has got automatic mirrors and guess what, they replaced it with a grey product and a manual mirror. I’ve been trying to resolve this for the past 2 weeks, but they keep on communicating that they are waiting for a mirror, obviously a secondhanded one from a s**** yard. Are there other insurance companies that uses second-hand parts from a s**** yard to fix their c
lients cars???
 I’ve been trying to get hold of the CEO of OUTsurance to complain as my complaints are falling on def ears at the so-called Customer Complained Centre but guess what, the CEO’s contact details aren’t even available I wonder why. I am also working for a corporate financial institution, and you can send a mail to my CEO at any time e-mail details are freely available on the internet why isn’t the CEO of OUTsurance details available. I will appreciate it if these people can humble themselves and get back to me. Mr CEO, please get someone to resolve this I am done with OUTsurance!!!!!
Please be aware OUT SURANCE are using SECOND HAND AND GREY PRODUCTS to fix your car