Flight Centre Musgrave -horrid experience!!!!!
Our very first holiday was such a miserable experience thanks to Flight Center Musgrave..going to them and thinking they are a reputable company but I was so wrong..firstly we advised them it is our very first international holiday and that it would be my husband,7 year old and myself .... For a company in the service industry they DO NOT train their staff accordingly.  They only advised us on getting passports ..which we did.... To me all was in order as I had our passports... Day of departure and what a nightmare .... I'm now advised at the airport that we would need an unabridged birth certificate ....which we knew nothing off. Flight centre as travel agents were only interested in getting payment before even finding out if we have all required documents for travel .... This delay caused us to miss our flight and additional charges incurred.... Wendy, from Flight centre Musgrave even informed us we can claim from our travel insurance for the additional charges incurred which was not true...flight centre did not inform us as new customers of the full requirements needed...they did not even have the decency to apologize for their error and made us pay more money and I advised from the onset there is a set budget and we cannot go over. Our holiday was cut short and more costs incurred.... I cannot believe the service received from such a big company that hides behind ts and C's all because their staff are incompetent and do not advise customers accordingly .... For some this is a once in a Lifetime opportunity and Flight Centre has made this so miserable. I will never recommend them and will make sure I take this further as this is so wrong.