Confusing and inefficient
I am awaiting delivery of my UK passport. I am out of Cape Town and have arranged for a neighbour to sign for it. However DHL have not delivered when agreed. I have called customer support many times and each time I get very different feedback and information on whet to do. It's quite shocking that an International company like DHL has such poor systems in place to solve a simple problem. Requests for escalation simply result in hanging on to an extension which does not get answered.