Discovery Bank - Poor Fraudulent Investigating Service
I posted the review below on the 1st of March 2021, whereby I received a quick response by Sibongile on the review followed by a phone call from Nashan.  Nashan had a lot of promises to solve this matter and committed that he would provide feedback within a week.  Needless to say, more than two months later, I have not received any feedback from Sibongile or Nashan.  It is very disappointing.  In the meantime I pay interest on the debt due to the fraud.

I reported suspected fraudulent transactions of more than R10 000 to Discovery fraud department in October 2020.  It took weeks to get any feedback from the investigating officer (Abel).  I was only provided feedback after I re-register the same fraudulent case and numerous requests for Abel to provide feedback.  To date I only received roughly R2 500 back from discovery.  I called and sent numerous emails again and after speaking to Abel probably 4 weeks ago he promised to give me feedback the following day, but I am still waiting for the feedback.  All the required information and even more was provided, but still nothing is happening.  I will probably lodge a new case and hopefully I will get some feedback and conclude this matter in the near future.  I am definitely not referring Discovery Bank to anyone because their fraudulent department service is very poor.   There is no means of escalating the matter to the responsible person's supervisor.  I requested that on numerous occasions and every time the supervisor is in a "meeting".