The Worst Customer Service And Experience From The Garden Venue
<p>We were interested in having our wedding at The garden venue, so we went and made a booking for the 19th November 2016 all was well until we found out that the date was double booked and they only bothered to tell us 3weeks before the wedding, after we paid the in full and to make things worse they said that they have a sound system only to find out they have only one speaker of a poor quality, then I went to check out the sound system to try to make alternate plans of maybe bringing another sound system myself from my own pocket, since I paid for a sound system and they supplied me with rubbish, at first the So called manager Herold Horn refused point blank for me to bring a sound system because the neighbors are constantly complaining about the noise, then later he asked me to give him R5000 then i can bring the sound system I said no and thats when I realized we made a huge mistake using that place. On the day of the wedding I got the early in the morning only to find out they haven't started setting up, only to find out that they prioritized the other event more than my wedding as they told me that it was a return customer. We were running 30mins late for the ceremony and we were forced to start after being threatened by the so called manager Herold Horn that he'd cut the power if we don't start and as soon as the ceremony was finished we found out that they haven't finished setting up the tables and during the reception we had this so called manager watching over our event like a hawk and he was constantly telling the dj to reduce the volume which was highly inappropriate and irritating when we paid a lot of money for the place only to get the worst customer service of my life and as soon as the day ended they promised me that they'll payback the breakage deposit i paid in which wasn't paid in the time they said and the promised me they'll pay in seven working days and ten days went by so i gave them a call only to be told that the so called manager was the one delaying the payment, and im still waiting still today, that so called manager is bad for business will run that business down and this is a warning to anyone interested in using that place stay away</p>