Bad Attitude and Uninformed
<p>I spent more than twelve minutes on the phone to Simply Asia Illovo centre. As I needed to order food for a vegan, I tried to find out about just one dish to find out what the stir fry sauce was made of. The first person I spoke to kept reading the whole list of vegetables to me that went into the dish instead of answering my question. I then told her I wanted to speak to someone else. Her colleague then repeated the exact same mistakes. Neither seemed to know what vegan means. I tried to explain that some of the things that cannot be in the sauce are cream, eggs or milk. Eventually I was told there was no cream, eggs or milk in the sauce. However, they still could not tell me what went into the sauce. In fact, at one point they denied there was stir fry sauce in the dish and insisted there was only black bean sauce. Then the second person decided to speak to a third colleague and complain how she had already told me there was no cream, butter or milk in the sauce, instead of finding out what goes into the sauce. I hung up. My vegan colleague has ordered from somewhere else now.</p>
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<p>The rest of us that are not vegan ordered our meals but again there were problems. They refused to even entertain the idea of giving my colleagues some chicken and some beef in his dish even though we would have paid more for this (he wanted what was on the menu but with two different types of meat). The "no" was very blunt and uninterested. When one of my colleagues phoned to place an order, the person he spoke to wanted him to know if we were with 5km of the restaurant. I know we are, so I told him. However, surely a restaurant knows to which suburbs it delivers. He also told her he wanted chicken for the one dish only for her to ask him if he wanted chicken or beef. Then he told her one of the dishes should not have any chilli. He had to say this repeatedly until she finally acknowledged the order. At no point did she confirm our order as othe restaurants do, so I hope the right food arrives.</p>
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<p>Also, my colleague had to tell her more than once that the driver should bring a credit card machine. I hope that will happen. I have eaten at and ordered from Simply Asia Illovo before but today was something like I have never experienced there. Those two staff need some intensive training.</p>