Beware!!  severe cancellation penalties
My complaint is against flight Centre as a whole!  I made a hotel booking and it was not clearly communicated to me that there would possibly be a cancellation penalty if I chose to change or cancel the booking. I decided to cancel the booking because I discovered booking the same exact hotel online was over 50% cheaper than the amount I had paid through flight Centre. Once I discovered this I called to cancel my booking first thing in the morning, less than 24 hours after I had initially made the booking. I expected some kind of a cancellation charge but I did not expect a 50% penalty fee! I asked the customer care agent to explain how they came to this figure however she couldn't give me a comprehensive breakdown because the booking was made through their 'supplier'.<br> <br> There are a couple of holes in their story and I believe they could possibly be in violation of the Consumer protection Act for a number of reasons, I have brought these to their attention and I am awaiting their response. This has taught me a valuable lesson, it's so much cheaper to make these booking on your own! Use online resources like expedia and trip advisor it will cost so much less! You've been warned!<br> 