A token of appreciation.
A token of appreciation to Hellopeter.  My query was reviewed about partial payment of Paediatric surgeon.  They responded positively and promised to pay as the operation was urgent and involuntarily.  

Bonitas medical scheme apology accepted and thank you for reviewing my concern and your consideration. It means a lot to me and I feel valued as a customer. 

Thank you Hellopeter. Your intervention brought better results. I thank you. 

Kind regards 
Ramadimetje