AWEFUL EXPERIENCE
The service I have received from MONDO Telecommunications has been repulsive. I have been calling to request for a cancellation for over a month now and still nothing. Not one of their service consultants is proactive enough to escalate the query instead they are blaming MTN. Although I have called in multiple times, none of them have even bothered to email or call me to update instead it seems they don't do anything until I contact them. My account will be debited for the 2nd time now for a product I have cancelled over 30 days ago. This is the most frustrating experience I have had with a service provider. If you are looking to take a contract, rather go directly to the network provider. When it comes to fixing customer queries, Mondo takes no accountability but pushes the blame.