Quick to take my money, but claim is standing still
Two weeks ago, they attempted to steal my car and left it broken; not able to drive. So I stood next to the road alone and phoned emergency roadside assistance.

I later learned that the number they provide for emergency roadside assistance is actually just the claims department. So where I wanted quick service, as I was standing alone next to the road, I was helped by a claim advisor that had no sense of urgency.

During the conversation, I was asked questions I felt was unnecessary and unprofessional. My type of treatment at a medical facility is not relevant to my claim. I reported this and was contacted by Rosey Dausi. She noted my concerns and said it will be dealt with and finalised the survey file. She added that if I needed further assistance with my claim, I can call or email her.

Then it took Outsurance a week to just book my car into a panel beater. Not only did it take a week to book my car, they also booked it into a different panel beater than discussed telephonically - which means my car is far from the area I live in.

Due to this delay, I tried contacting Rosey Dausi, but with no success. It's another week later and she still hasn't replied to my email. I've also tried phoning but I've never been able to reach her. We've left messages, asking that she will phone us back, but no one gets back to us.

When I phone the panel beater, they just say they don't know when they will be done. How is it possible that no one can answer my questions or give me clarity on my claim? And why is it being delayed?

Like I've mentioned, we've phoned Outsurance numerous times but I'm just getting ignored.

You're quick to take my money but slow with (actually, no) communication.