Mondo upgrade disaster - MTN take note
After completing an upgrade online @mtn, I received ZERO feedback from Mondo and even after speaking to 2 x consultants didn't have joy. After a few calls back and forth with MTN and Mondo, I spoke to a senior Manager at Mondo. Another consultant called and confirmed they would cancel the upgrade immediately and send me proof via email. Over a week later and NOTHING. I tried to upgrade directly at MTN yesterday and can't due to the online order still being in an 'open' state. Huge waste of my time, energy and I'm shocked at both the online process, and level of service.