Vacation Debt. Refund DEMANDED NOW! HORRIBLE SERVICE!!!
26th May 2022, my partner and I landed at Cape Town International Airport to begin a beautiful vacation weekend. We then decide to book a rental vehicle through booking.com with Woodford Car Hire. They give a Toyota Starlet for R1900 with a security deposit of R4000. The problems started immediately as we reached the rental centre. Apparently our payment could not be accepted as it was a VISA MASTERCARD payment and not credit card payment however the money cleared already. So after lengthy negotiation we are given the vehicle and enjoy our vacation. The Sunday 29th May 2022 we return the vehicle, clean with a full tank of fuel and having exceeded our rental kilometres. A week after the vacation on the 7th of June 2022 R2137 leaves my bank account as a purchase to Woodford. My partner and I speak to consultants Noma, Sne and Kayla about a reversal as Woodford claims they need to claim their money from bookings.com and NOT my personal bank account. I've been waiting for a refund for 7 days now. I WILL NEVER USE THEIR SERVICE EVER AGAIN! They are shady and possibly the worst customer service as you get sent from pillar to post. Just give me my money back! Immediately.