Terrible service by seemingly incompetent personnel!
Terrible service by seemingly incompetent personnel!

A warranty replacement parcel arrived for me from a supplier in the UK around 8 weeks ago.
I was advised by DHL that the parcel was available, however there was an outstanding duty amount that needed to be settled before they would release the parcel for delivery- The outstanding amount was substantially more than the value of the item itself.
I have tried to explain that this was a warranty replacement item with no charge from the supplier. I have even sent a copy of the invoice and credit note numerous times as proof of the fact. 
After numerous emails and phone calls, I have now given up with DHL and have advised them to send the parcel back to the supplier in the UK.
I have never experienced a level of incompetence and lack of willingness to address a simple issue from any such service provider.

I would definitely not recommend DHL for any local or international courier services!  
