Refund Delay 
I M S  Grobbelaar, ID number **********089, I was emailed a request that a refund was due to me on 09/07/15,  i completed the forms and sent documents with a bank statement as requested on 10/7/15. confirmation was received on 10/07/15. request was sent on 10/7/15 for bank member and member id copy's. documents sent  on 10/07/15. confirmation received on 10/07/15. documents requested again on 12/07/15 by Bonitas and documents sent again on the same day. confirmation was received. I sent an email regarding a complaint about the refund due and was sent on 17/7/15 and requested feed back.  no feed back has been received up to date. as  per telephonic conversation on 15/7/15 all documents was loaded with banking details for payout of refund and i should expect it within 5-7 working days. . as per Mpho on 23/7/15 refund would be due and in my bank account on Wednesday 15/07/15. as pet MG today refund was only requested on Monday 23/07/15 and awaiting manager signature for payout and could take up to 10 working days.  Now my Question is: Why is there every single time a different response? Do they not know what they are doing? Please can a Manager contact me regarding this matter.