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DCS
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DCS’s design and engineering team has more than 40 years of experience creating unique parcel handling systems for diverse customer applications. With installations including semi-automated handling in small city distribution centers and fully automated, integrated hubs with advanced conveyor and sorter equipment, DCS routinely thinks outside the box.
DCS designs and implements end-to-end warehouse automation solutions for e-commerce and multi-channel retailers that address numerous workflow challenges. This includes solutions for receiving, putaway, storage, replenishment, order fulfillment, picking, packing, sortation, and outbound shipping. Our custom integrated warehouse, distribution, and fulfillment systems draw from a deep pool of conventional, semi-automated, and automated material handling technologies.
Whether an operation is considering the construction of a new distribution or fulfillment center, or a retrofit or expansion of an existing facility, it’s important to create a solution that fits the overarching supply chain strategy. DCS has four decades of experience designing and integrating comprehensive, end-to-end material handling solutions that meet a multitude of operational goals. Whether conventional, semi-automated, or fully automated, DCS can help your organization implement a custom solution that meets its goals while maximizing return on investment (ROI).
The DCS Supply Chain Consulting team offers a range of services to help your operations address the challenges it faces. Working in partnership with you, DCS consultants analyze your business data- existing workforce, workflow processes, inventory, order data, operations, and more- to determine a strategy that addresses your unique needs. Whether you need an operations assessment, process improvement recommendations, or distribution design services, DCS consultants will help guide you to the material handling system or operational solution that best meets your current and future needs, as well as your budget.
Keeping your warehouse operations and material handling systems running smoothly and at the peak of productivity are the goals of DCS’ Customer Service Team. By partnering with DCS, your warehouse automation solution is supported from commissioning to end of life. You’ll receive comprehensive in-house training of your personnel, including specialized training of your designated internal system expert. Plus, DCS offers a complete package of spare parts and expert system troubleshooting support from qualified engineers dedicated to your installation.
DCS offers a broad range of material handling equipment and automated system design, installation, and integration services for a multitude of projects. These include retrofits, expansions, upgrades, and more. While every project is unique, our system design and execution processes are the same, encompassing meticulous attention to detail, frequent communication, and a dedicated partnership with our clients.
Company
Designed Conveyor Systems (DCS) has 40 years of experience serving major clients in multiple industries by providing material handling, full-scale warehouse operations, and conveyor design solutions that are custom crafted for their needs. DCS does not sell ready-made conveyor systems but builds relationships that empower collaboration to craft custom warehouse designs together. DCS utilizes consulting, engineering design, project management, installation services, and client support to ensure our customers can keep their promises to deliver on time.
With more than 40 years of experience providing automated system design, installation, and integration services, DCS has created solutions for companies throughout the United States in a broad range of industries and markets. We’ve completed more than 1500 projects ranging from greenfield facilities with completely new systems to expansions and retrofits of existing operations.
# Customer Support
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## **Order Parts Online**
Because all of DCS’s engineered automation systems are designed using the optimal mix of technologies from a broad range of suppliers, our customers are not limited to a single source of spare parts. So please fill out the form to place an order, and our parts department will get back to you as soon as possible!
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Services
## **End-to-End Customer Service and Support**
## We’re Better Together
End-to-End Customer Service and Warehouse Automation Support
System Support
Available 24/7/365, DCS System Support engineers are on-call around the clock.
Training
To ensure you personnel are educated on how to use, maintain, and troubleshoot your new system, DCS offers a broad range of training.
Spare Parts
We collect and compile a recommended spare parts list based on each manufacturer’s specifications and coordinate shipment and installation when needed.
Operational Analysis
With the guidance of our consulting team, system owners can discover how to improve their current performance and efficiency through either process improvements or system updates- or both.
## **System Support**
While DCS’s custom engineered material handling systems and warehouse automation solutions are designed and built for maximum uptime and reliability, occasionally an issue can arise. To help quickly pinpoint, diagnose, and address a situation before significant downtime occurs, DCS has a team of customer support engineers dedicated solely to troubleshooting and issue resolution. These highly trained experts are specialists in either electrical controls or warehouse control software (WCS). They possess vast expertise in evaluating and solving mechanical, electrical, control, software, and database issues.
Available 24/7/365, DCS System Support engineers are on-call around the clock. They log in to your system remotely via secure protocols to help your in-house system expert identify and resolve the problem. Your in-house point person always speaks directly to a DCS engineer from the first call; no third-party answering service or tiered checklist to wade through first and waste time.
Regardless of the level of severity- from a critical or serious disruption that halts or significantly impacts an operation, to moderate or minor functional issues that are important but less urgent- all issues are escalated accordingly, as well as thoroughly documented and tracked by DCS. If the issue cannot be addressed via phone call, your DCS’s System Support engineer will arrange for the closest available DCS expert to travel to your location, determine a solution, and get you back up and running with minimal disruption to your warehouse operation.
System support from our engineers is offered on a complimentary bases for the first year of a new DCS solution’s operation. Extended support is available by contracted annual agreement.
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*Have a less urgent service request? For operations that either suspect or have identified a problem that needs correction but is not significantly impacting productivity, a phone call is always welcomed but not necessary. Instead, these issues can be reported by email or by clicking the button below. You will receive a response within 24 hours.*
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## **Training**
One of the most important keys to keeping a warehouse automation solution running at its peak is the operation’s in-house team of system operations experts. To ensure your personnel are thoroughly educated on how to use, maintain, and troubleshoot your new material handling system, DCS offers a broad range of comprehensive training sessions. They include:
* Operator Training: Conducted during the system commissioning process, this ensures your operators master the functionality and usage of the new system, including exception handling.
* Maintenance Training: Provided during system commissioning, in-house maintenance, repair, and operations (MRO) staff are guided through critical components and wear points within the equipment, as well as how to spot potential issues, perform routine service, and conduct other preventive maintenance activities.
* Refresher Training: Available on an as-needed basis, these sessions are ideal for onboarding of new operators and maintenance personnel, refreshing existing users on the system’s capabilities, or explaining new functionalities associated with upgrades.
* Technical Manuals: Included with every deployment, these detail the function of the system’s primary and sub-components and its overall operation.
Additionally, every automated warehouse solution deployed by DCS is overseen by a primary in-house contact designated by the system owner. This “Superuser” receives specialized training from DCS backed by a certification process to verify their system expertise. As your internal point person, the Superuser connects directly with DCS’ System Support Engineers when critical issues that can result in excessive downtime occur.
## **Spare Parts**
During the commissioning of a new material handling solution, the DCS Spare Parts team produces a consolidated list of recommended spare parts for an operation to keep on-hand. Because all of DCS’s Customer engineered automation systems are designed using the optimal mix of technologies from a broad range of suppliers, our customers are not limited to a single source of spare parts.
Instead, we collect and compile a recommended spare parts list based on each manufacturers’ specifications. Upon approval from the system owner, DCS independently determines the best choice spare parts- considering price, lead time, compatibility, availability, ease of installation, and more. Once ordered by DCS’s customer, the parts’ purchase and delivery is tracked by DCS, which also offers warehousing for consolidation of all spare parts prior to delivery to a customer site.
Further, DCS conducts a spare parts audit to verify their arrival onsite at a customer facility. DCS also maintains parts documentation and warranty information. Standard warranties on non-consumable components are typically one year from go-live. Should a component part fail, the facility operator notifies DCS, which collects information about the part, processes the claim, and coordinates the shipment and installation of a new one.
## **Operational Analysis**
For customers considering a modernization or upgrade to a current system, or just an efficiency audit,  team is available to perform operational assessments and analysis. With their guidance, system owners can discover how to improve their current performance and efficiency through either process improvements or system updates- or both.
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## **Customer Support**
**Keeping your warehouse operations and material handling systems running smoothly and at the peak of productivity are the goals of DCS’s Customer Service Team.**
DCS Customer Support Offerings:
* 24/7 Technical support at (833)-DCS-TEAM (833-327-8326)
* Broad range of comprehensive training sessions
* Spare Parts Assistance
* Standard Warranty with all new system integration
* Non-Emergency Troubleshooting
* Preventative Maintenance Health Check
* Efficiency Audits to find areas of opportunity through process improvements or system updates
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