Unacceptable withdrawal time period
I have been a client of Bet Way for some time now and I enjoy their platform as it's user friendly and they offer a verity of sports. I am a firm believer of affording a company an opportunity to do right before resorting to such measures. Unfortunately I have come to point were I'm rather disappointed with the turn around times once a withdrawal is requested. It takes longer than 2 business days and not time period listed on the site, I found myself calling in or engaging on your live chat to follow up on winngs payable. This should never happen. In the past your team over paid me and decide upon my next withdrawal to recop the funds, this is understandable, but no one informed me of this and decided not to pay at all until I called in l, your team then advised that they will be paying the net amount which I agreed to and then it took a few days to have that payment done. I have just passed the 3 day mark and still no payment received for a withdrawal I requested, this is honestly becoming increasingly frustrating. I took a break from your platform thinking you may have by now enhanced your customer experience but I was sadly mistaken, good product with no support is really not good for ones business. A quick tip, in SA, punters you attract look for 2 simple things, 1, can I get money in quick? (you ✅ this box) and 2, can I get money out quick? (✖️ sorry but you don't here) reading the comments posted on this platform by other users, it's clear that you have a weakness in this process, best take this seriously and remedy asap. Best also revisit the processing time frames listed on the site, wouldn't want disputes sent to the regulatory for misleading information.