Outsurance are bad at claim stage under 12monthsmonths
Left my Broker to join O/surance with a better rate which was done. Had a claim after 6months approx. Gone 2 months my car has not gone in for repairs as I was at claim stage asked to provide proof of no claim bonus for 5yrs, which I did as I since Outsurance couldn't obtain. Now Lilian at claims has asked for ncb before that. Now I must get proof from Absa, over 5yrs ago as well. Only when I accept a higher premium will they give go ahead for repairs. Don't move over to Outsurance as claim process is tedious, and response times inefficient. Still waiting for feedback from manager and Kuben. Remember!!! Don't go on cover with them until you have proof of ncb. They will hassle you at claim stage!!!