Incompetent Employees
I deal with DHL on a weekly basis and generally the service is alright. Unfortunately, my parcels do sometimes get inspected - which is quite normal. The unfortunate part is that I then need to deal with the Stops Department. If ever there is an award for a bunch of lazy, incompetent employees...they would win hands-down. I have spent in excess of 8 hours on the phone trying to get hold of these people. Out of the 8 hours, I was able to speak to one person on one occasion only. She however complained to me that she had to physically go to another department, to get the document that she was responsible for, to clear my shipment. As far as I am concerned, that was probably the most ridiculous thing I have heard to date - an employee complaining to a client because she needs to walk a couple of meters, to do her job. I don't think I have ever dealt with someone this lazy! Seriously DHL, get your Stops Department in order! P.S. I still do not have this parcel either - so clearly, that walk was just too far to take. I do have full names and details available of all staff members involved.