In my book Dunkin Donuts and Starbucks are on the top tier of the coffee shop pyramid. Because this Dunkin Donuts is a couple hundred feet north of Starbucks in this Wal-Mart power center, this location is the opportune review to compare the strengths and weaknesses of each chain using characteristics of these locations.

FOOD

   Dunkin Donuts blows Starbucks out of the Phoenix Valley when it comes to food. Whereas I am a fan that goes back to my teen years of Dunkin Donuts toasted bagels with cream cheese, I regard Starbucks bagels as filler food that tastes equivalent to a supermarket bagel. Dunkin Donuts signature donuts are the bomb. Starbucks pastries are filling yet forgettable.

COFFEE

    Long before Starbucks landed on New York soil in the 90s, Dunkin Donuts coffee was the ultimate cup of Joe. In a way Dunkin Donuts is still the ultimate cup of Joe. In my mind their coffee is slightly better than Starbucks. Especially with their added light blueberry syrup.

PRICE

   Dunkin Donuts coffee is relatively the same price as Starbucks. Whether I buy a coffee with syrup or ice blended coffee beverage at Dunkin Donuts or Starbucks, the difference in price is relatively zilch.

SERVICE

   Dunkin Donuts trails behind Starbucks in service. Especially at these locations. At Dunkin Donuts, one man was manning the shop. If there was a rush in business, this would cause customer service issues. On the other hand Starbucks had a crew of employees. The woman who took my order was very charming and friendly. Dunkin Donuts service does have one advantage over Starbucks, which is the employees put in the cream and sugar for you.

COFFEE SHOP EXPERIENCE

  As far as a place to hang out, Dunkin Donuts trails far behind Starbucks. This is another Dunkin Donuts where the subliminal message is to sip your coffee eat your food and move on. Starbucks on the other hand promotes hanging out with complimentary WiFi and comfortable seating.