Very bad service- no feedback 
My licence expired 31 August 2020. 
I Applied for a new licence through Road Protect on the FNB app on 9 September 2020.

9 September:
Money for licence and courier fee was deducted
I received a notification to send my documents off, which i did.

Since then been emailing for feedback, following up on progress as my app wasn't updating.
I've sent numerous emails and called numerous times- none of which have been answered.

29 September 2020:
I receive an email from an employee saying they cant locate my docs and that i have to send through urgently, which I did.
10 minutes later, I received a notification on my app stating that my docs have not been sent and the money has been refunded into my account (which it hasn't)

I have already been stopped in a roadblock and let off with a warning. it is now 1 full month since my licence has expired and i urgently need some sort of feedback, if my renewal will be processed, or if the money (licence fee and courier fee) will be refunded.

I completely understand that there was a backlog (no problem) but all I am looking for is feedback on my renewal.

This is honestly really bad service and definitely wont recommend.