Poor Service
I've sent a strong worded e-mail to Road Protect this morning. I don't want to divulge the agent's name as it would be unfair to lay the blame on her shoulders, as she did not assist me from the start of this unfortunate relationship.
Here's my issue :
I paid for the renewal of two license disks on 2 November. These licenses expired on 31 October, and, to my knowledge, you still have 21 days to renew them without penalty.
Its the 24th of December today and I still have not received my disks.
I also have a another license that expires on 31 December, and have paid this on 30 November.

My enquiries goes mainly unanswered or the responses are vague and always the same story, i.e  "licenses have been sent for processing" and, my personal favourite, "waiting for the department to print the disk"

I know a 100 bucks a month for this service is probably not going to bankrupt me, but I expect something in return, which I'm clearly not getting.

Please sort this out ASAP, or I will be forced to take this matter further.

Thanks

Ronnie