This is not a bank! This is a joke!
Tried to make payments to my ISP, 2 payments gone through, next payment blocked. spent over 30 minutes over the phone with a lady to help me and the end result she said i had to contact the merchant. contacted the merchant - no problem there. this is so frustrating!!!
and i have another query outstanding since november that still not resolved. this is not a bank, this is a joke!