Bad Service
My billing issues started right after I signed with ADT. They debited my account incorrectly twice and breached contract. I was repeatedly told that the issue would be sorted out, but it still has not. I was promised 2 free months, and yet, I have not received a free month and I have now been told that this is not true (even with email evidence). I also realised that the installation at my house was incorrect (not pet friendly), and they'd come to fix it. They then charged me for their mess ups, with interest. After repeated requests, I have yet to be sent the breakdown of what I owe. (And a reason for why I'm paying for their mistake). They then debited my account with different amounts (3 in one month), without my permission.I also have to pay for a radio license fee, which is supposed to be included in my monthly amount. Email after email is ignored and then I am made to feel like the bad customer when I become angry. (Lovely customer service). None of the departments communicate with one another and miscommunication is rife. This is my third Hellopeter complaint. None of my complaints (also on Facebook and Twitter) have been fixed. It's definitely a 'I don't care' attitude.