Online Order Errors
I Ordered the Black Friday A33 2 phone special with a free gift over 2 weeks ago, Friday I get a notification that my phone is to be delivered to my work address. I get a call from the courier service Courier It to find out if I have a proof of residence for my work address, it's obvious I wouldn't I chose delivery at work as no one is at home to receive the delivery. I was told the parcel would be sent back to be corrected. I called the upgrades department because nobody has called me after leaving numerous requests on social media, Telkom app. The lady tells me that I need to have the parcel delivered at home, I must drive home from work to collect the parcel, makes no sense at all. Ordering online is for the convenience for getting the device delivered to you but instead it's a run around, I have ordered online from other service providers and never had this sort of non-sense. Telkom your service truly sucks no wonder you have such a low service rating here on Hello Peter ' you truly DO NOT care about customer satisfaction.