Delay in amending booking
At 11h00 this morning I called to amend my booking from Saturday to Friday and spoke to Portia, she advised that it would be no problem and an email would be sent confirming the change.  It is now nearly 15h30 and no confirmation received.  Surely this does not take nearly 4 hours.  Arrangements need to be made to ensure that someone is home.  (Must say that the booking process is simple and easy)