Appalling service and high excess
I lodged a claim for my garage motor which stopped functioning due to a power surge. First the claims adviser Lungelo Phewo was not helpful nor efficient. I had to follow up with him about the assessment feedback. In the calls he always thought I lodged a claim for my geyser and had to remind him it was the garage motor. Th worst part is the excess amount. R4500, while the electrical company quoted a total of R5900, for the motor and labour of installation. How am I expected to pay 76% of the total amount. I may as well cancel my policy and pay for everything out of my pocket. Yet they have the audacity to debit my account monthly. I haven’t even claimed in the past 3 years. When I expressed how unhappy I am about the excess amount, incompetent Lungelo transferred me to “Client Care” department. Busi Molefe was the consultant I spoke to. Had zero care or expressed absolutely no concern at my dissatisfaction instead was very arrogant. I am currently shopping around for a new insurance company.