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Where Success Is Defined
Qualified Professionals with skill set that enhance the mission of our customers
Engage business partners who enrich our endeavors and support the needs of our customers
Corporate Culture of integrity, respect, trust, and result-oriented solutions
## Pivotal Point LLC
We are an SBA-certified service-disabled veteran-owned small business (SDVOSB) and economically disadvantaged woman-owned small business (EDWOSB) headquartered in Falls Church, VA. We remain a formidable force in the realm of Professional and Information Technology (IT) services. Our  span a wide spectrum, ensuring seamless operations and innovative solutions for our clients.
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## Why Pivotal Point?
* We have established an exceptional reputation for quality and customer service, ensuring that our customers not only meet but surpass their missions and objectives.
* Our team of qualified professionals is equipped with the skills necessary to solve our customers’ problems and address their challenges.
* We maintain compliance and certifications for both our company (e.g. NIST 800-171, ISO 9001:2015, DCAA compliant account system) and our employees (PMP, Security +, ITIL).
* We maintain a commitment to integrity, respect, and trust, focusing on delivering solutions that yield tangible results
**Pivotal Point** was founded with a clear vision: to create a company that adds value to every endeavor. Our commitment lies in making a tangible difference through exceptional work, consistently delivering on our promises.
Our organizational culture is an unwavering commitment to **excellence**. We don’t merely work; we **aim for exceptionalism**. Our foundation rests on **unyielding hard work**, **unquestionable integrity**, and a relentless pursuit of **professional mastery**.
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© 2025 Pivotal Point LLC –  – Designed by 
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### About
 > About
Established in 2008, Pivotal Point, LLC (Pivotal Point) possesses expertise in Information Technology (IT), telecommunications, program management, and business management.  Our primary strength resides in offering customized assistance to clients and refining their organizational goals to closely align with their strategic directives.
Pivotal Point serves the Federal Government, to include agencies such as the Veterans Administration (VA), the National Aeronautics and Space Administration (NASA), the Defense Information Systems Agency (DISA), the Federal Emergency Management Agency (FEMA), the Defense Human Resources Activity (DHRA), and the Office of Personnel Management (OPM).
We are Small Business Administration (SBA) Certified Service Disabled Veteran Owned Small Business (SDVOSB), Economically Disadvantaged Woman Owned Small Business (EDWOSB), Small, the State of Virginia certified Women- and Minority-owned businesses (SWaM), Disadvantaged Business Enterprise (DBE), Minority Business Enterprise (MBE) Certification awarded by the Capital Region National Minority Supplier Development Council (NMSDC MBE),  Women’s Business Enterprise National Council (WBENC) certified Woman Owned Business;  Local Disadvantaged Business Enterprise (LDBE) certified with the Metropolitan Washington Airports Authority (MWAA); and an Office V3 (Virginia Values Veterans) Certified Company.
With Pivotal Point, clients can rely on an industry partner capable of delivering solutions to address their specific needs, leveraging our expertise and precision to drive organizational success.
| **Pivotal Point, LLC**DUNS Number: 828246442 SAM Unique Entity ID: ZUWLA1HGU4Z5                                                            ISO 9001:2015 Certified NIST SP 800-171 Rev 2 (CSF) Conformant | ****236220, 238210, 541330, 541511, 541512, 541513, 541519, 541611, 541614, 541618, 541990, 561920, 611420 |
| --- | --- |
### Our Management Team
 >  > Our Management Team
Pivotal Point is a 🇺🇸 veteran-owned company. The company’s Chief Executive Officer, Dokmai Webster, served in the United States Air Force and the Maryland Army National Guard with a total of 40+ years of experience working with the Federal Government and businesses. She takes great pride in supporting veterans of the US Armed Forces and the local communities. Dokmai was appointed to serve on the Virginia Asian Advisory Board for the State of Virginia. She is a member of several industry associations such as the Air Force Command and Control, Communications, and Computers (AFC4A), AFCEA International, the Women’s Procurement Circle, the Women Veterans Business Coalition, the Asian American Chamber of Commerce, and the Falls Church Chamber of Commerce.
Under Dokmai Webster’s leadership, Pivotal Point is committed to not only providing exceptional service but also to cultivating an environment where our employees thrive and advance professionally.
Pairin Lancaster, our Vice President, has over 30 years of operations, management and Human Resources experiences. She has been a driving force at Pivotal Point since joining in 2015. Her expertise spans various critical areas: Human Resources, Materials Acquisition and Inventory, Quality Assurance, and Facility Clearance Administration and Management.
Pairin has over 20 years of experience in hospitality management and event coordination. She previously served as the Director of Conferences and Catering at the prestigious Ponte Vedra Inn & Club/Lodge & Club in Ponte Vedra, Florida—both AAA 5 and 4 Diamond resorts. She is a Certified Planning Professional and she oversees all event management services provided by Pivotal Point, LLC.
Pairin directs, manages, and coordinates all Pivotal Point’s Human Resources activities. From payroll to staffing, hiring, and training, her meticulous attention to detail ensures smooth operations across the organization. Her leadership, dedication, and wealth of knowledge continue to propel our organization forward.
!Dokmai WebsterFounder and CEOPairin LancasterVice President
### Company Culture
 >  > Company Culture
# Our Company Culture
### Pivotal Point’s company culture is easily summarized by three words: **Team, Integrity, Pride**
We are a team of professionals with a shared vision and shared core values. Each member of our team consistently strives to perform at maximum capability to provide our clients the highest quality work. Like all successful teams, each member contributes her or his unique capabilities and efforts toward current roles. Like champions, our efforts start at the individual level and extend into mutual support, unified effort, and striving to continually improve and expand our capabilities. This enables many of our team to be prepared to assist other team members, even if the tasks that need to be performed are outside of one’s routine area of responsibility. This culture begins with our CEO and permeates throughout the company.
Our Core Values!
###### Pivotal Point, LLC Corporate Values
* Serve with credibility and integrity
* Be a trusted and valued resource, and partner to our customers
* Provide result-oriented solutions and do it effectively and efficiently
* Instill professionalism and good work ethics daily
* Treat everyone with kindness and respect
* Embrace responsibility, enjoy the process of solving problems and provide effective solutions and added value to our customer
These core values translate into tangible benefits to our customers in the form of an engaged and high-performing team.
Our Vision
### **Our Vision: Where Success Is Defined**
At Pivotal Point, project completion is not our desired end-state, but our starting point. We define success as continually learning and improving from both our successes and set-backs. “It’s always done this way” is our call to action, to seek improvement and increase efficiency. Success is not a destination, but the journey we undertake, minute by minute, day by day, project by project, year by year.
A Pivotal Point is a crucial moment, event, or space. It is in a pivotal point where excellent leadership and resilience make the difference between success and failure. Our company culture, values, teamwork and resolve set those conditions for your success.
Our Mission
### Our Mission: The Best of Professionals
Our mission is to provide the best professional services and support services to meet or exceed our clients’ needs throughout and beyond project completion. In doing so, we strive to build and strengthen professional relationships with our clients and our project partners, defining success along the way.
### *Strong Management*
Team Pivotal Point provides a comprehensive management plan that integrates how we recruit, retain, and replace personnel that meet and exceed our clients’ expectations. We have a proven track record of project and program management resulting in strong performance.
### *Responsiveness*
We quickly and capably deliver a full range of services in support of all our clients’ requirements. Our engineering and IT experts strive to continuously improve their technical knowledge and share this knowledge with our clients.
### *Quality Solutions*
Our quality assurance plan is reinforced by our commitment to quality and the contributions of being an ISO 9001: 2015 certified company. Our subject matter expertise in analyzing new and existing technology allows us to serve as a trusted adviser concerning customers’ requirements. Our strong project management delivers on-time or early, exceeding clients’ expectations. Our change management expertise helps us to establish new processes or improve our customers’ existing processes.
### *Best Value*
Team Pivotal Point attracts and retains high-caliber personnel to staff all requested labor categories to meet our clients’ needs. Our strong management, high level of responsiveness, and commitment to quality create added value that is evident from day-one of any project through to its completion, and beyond.
### Services
 > Services
Services We Provide
Pivotal Point has been in business for over fifteen (15) years and has excellent past performance references and credit history serving both federal and commercial customers. Pivotal Point is NIST SP 800-171 Compliant and  with  technicians.
Pivotal Point, LLC offers a wide range of IT services, from temporary executive level management consulting to ongoing daily support. Our Team consists of skilled and experienced professionals in IT and telecommunications focused in the service disciplines below.
## Program & Project Management
* Program Management Office (PMO) Staffing & Support
* Project Management (PMP, ITIL certifications)
  + Construction Management
  + Information Technology (IT) Projects
  + Telecommunications Integration & Transition Projects
  + Physical Infrastructure Planning & Engineering Projects
* Knowledge Management
  + Technical Writing (SOPs, Operations, Technical Manuals)
  + Data and Inventory Management
* Event Management
## Information Technology
* SharePoint Migration, Customization and Administration
* Web Development and Management
* Database Development and Management
* Audio Visual/Video Teleconferencing (AV/VTC) Installation, Maintenance and Operations
* Data Center Consolidation and Integration
* Systems Integration
* Network Engineering
* Systems Administration
## IT Infrastructure
* Low Voltage Electrical Engineering, Installation, & Testing
* Fiberoptic Cable Installation, Splicing, & Testing
* Horizontal and Vertical Pathway Architecture, Engineering, & Construction
* Telecom/Data Room Infrastructure Design & Construction
* Telecommunications Closet Refresh/Remodel
* Data Center Inventory Management (DCIM)/IT Inventory Management (ITIM)
## Cyber Security Compliance and Governance
* Risk Management Framework Optimization
* Governance, Risk, and Compliance
### Capabilities Statements
 >  > Capabilities Statements
## **Overall Capabilities Statement:**
You can  or view it below:
### Contract Vehicles / NAICS Codes
 > Contract Vehicles / NAICS Codes
## Contract Vehicles
* **8(a) STARS III GWAC**  **– **
* **GSA MAS** **– **
* **GSA EIS (Subcontractor)**
* **DISA SETI (Subcontractor)**
### NAICS Codes
| **NAICS** | **PSC** | **Title** |
| --- | --- | --- |
| 236220 | S112, R425, Z2AA | Commercial and Institutional Building Construction |
| 238210 | N061, H260, S112, R425 | Electrical Contractor and Other Wiring Installation Contractor |
| 541330 | R499, R425 | Engineering Services |
| 541511 | DA01, DD01, DF01 | Custom Computer Programming Services |
| 541512 | DA10, DB02, DF01 | Computer Systems Design Services |
| 541513 | DA01, DC01, DE01, DF01, DF10 | Computer Facilities Management Services |
| 541519 | R499, H260, R425 | Other Computer Related Services |
| 541611 | R408, R499, R699, R707 | Administrative Management and General Management Consulting Services |
| 541614 | DC01, R706, R799 | Process, Physical Distribution, and Logistics Consulting Services |
| 541618 | R408, R799 | Other Management Consulting Services |
| 541990 | R408, R425, R499, R699 | All Other Professional, Scientific, and Technical Services |
| 561920 | M1AB, R408, R708, X1AB | Convention and Trade Show Organizers |
| 611420 | 7A20, 7A21, U012 | Computer Training |
### GSA 8(a) Stars III
 >  > GSA 8(a) Stars III
### Pivotal Point, LLC awarded GSA 8(a) STARS III GWAC contract number **47QTCB22D0133**
The 8(a) Streamlined Technology Acquisition Resource for Services (STARS) III Governmentwide Acquisition Contract (GWAC)is a multiple-award indefinite-delivery/ indefinite-quantity (MA-ID/IQ) contract designed to provide federal agencies with innovative information technology (IT) services-based solutions from award-winning 8(a) small businesses. Using 8(a) STARS III will enable you to access 8(a) firms through an established contract vehicle instead of traditional open-market methods – saving time and taxpayer money
8(a) STARS III was awarded under NAICS: 541512, Computer Systems Design Services. Requirements that align with other IT services NAICS codes are within the scope of the STARS III GWAC. These NAICS codes include, but are not limited to 541511, 541513, 541519, 518210.  The contract offers IT services ranging from simple to complex and services-based solutions such as IT help-desk support, information assurance, cybersecurity, artificial intelligence, and more.
Pivotal Point, LLC is a GSA 8(a) STARS III Prime Contractor with services available in Information Technology Services – main area (C.1) with IT services and IT services-based solutions on the STARS III contract in the following NAICS codes:
NAICS 541511 – Custom Computer Programming Services
NAICS 541512 – Computer Systems Design Services
NAICS 541513 – Computer Facilities Management Services
NAICS 541519 – Other Computer Related Services
8(a) STARS III Features
• Directed task orders up to $4.5 million
• Competitive task orders within the $50 billion GWAC ceiling
• Five-year base with one three-year option
• Facilitates integrated IT solutions by permitting other direct costs when integral to the IT effort
• Scope may include project management services
8(a) STARS III Benefits
• Earn 8(a) small business credits
• Streamlined ordering process
• Wide range of pre-negotiated, locality-based labor rates
• Low contract access fee (0.75%) built into the rates
• Flexibility of contract types: fixed price, labor hour and time and materials
Name: GSA 8(a) STARS III GWAC
Master Contract Number: 47QTCB22D0133
DUNS: 828246442
CAGE Code: 56S78
UEI Number: ZUWLA1HGU4Z5
GSA 8(a) STARS III: 
Program Manager: Pairin Lancaster
Phone Number: 703-972-9122 ext. 139
Email: 