Bad Service with telkom
<p>Good day!</p>
<p>I brought the Samsung Galexy Tab E on March 09, 2016 for 2 year contract, from menlyn store . Later in June it was taking long time to be charge, i submiited in june or july for repiar at Menly store first time, they repaired and they said they changed the motherboard and later on also i was experience same problem that taking long time to get fully charged and i submitted again for repair this time they changed battery. After that also i was expereincing long time to get charge i submitted third time for repair and then from the repair centre  the device  sent back to store and mentioned no fault found and ask to check the customer charger. After some i was checking and monitoring with charger how long it is taking to get fully charged i noticed still it was taking long time 6 hours to fully charge, so i thought based on their advice it may problem with my charger, so i submitted my device for repair along with charger in october. The sent the message that your device is deemed from out of waranty and has been quotated for R125.00 incl VAT and payment to telkom repairs and mentioned acount number and quote valid for 7 days. A consultant will be in contact shortly. I was waiting for the call to know what was the problem why device is deemed from out waranty and i did not pay the quoted amount in 7days they i recived message your  device quote was rejected and is awaiting for payment of R188.10, assesment fee. This is time i brought Tab on contract i assumed that i did not pay R 125 in 7days thats why it it went up the quote price R188.10 if i delay it may go up again let me pay R188.10,  so i paid. Later i received a call from menlyn store that your device back with out repair and please come collect. I was enquiring the what was the problem why they did not repair my device, i mentioned with in the message they mentioned a consultant will contact you shortly when they quoted me R 125.00 they did not call. Then the person said i dont know i will email to them  to find what was the problem why they did not repair he emailed to repair center people to find the out what was the problem and he copied to me also, I left my device with menlyn store itself until to get an solution. They replied it was cable problem the you did not pay R 125.00 with in the quote period, your rejected the quote. Later i had directly email conversation with them and asking i did not get any call to confime to clary what was the problem why my device is deemed from out waranty they said they call me and i rejected call, which faulse i did not call me when they quoted R 125.00, i requested the what is the solution now what should i do. They said you have to re-book your device a gain for repair they will quote you again. I did ask them at menlyn store to rebook i felt that if it is cable problem if they quote again approxmatly same amount i can pay. Then they sent quote insurance which i dont have, after a week i recived again your quote was rejected i was wondering i did not recive the quote and they said your quote rejected and pay R188.10, assesment fee , then i called to Ingram Micro Southern Africa repair center to find out what is happening, i mentioned you send quotation to insurance i dont have insurance please send me the quotation to me. After two days they sent the quotation again to Insurance company and i received message to pay R188.10 assessment fee, which was irritated me and called them to find out what is happening after mentioning i dont have insurance you are sending quote insurance company, later they called me said ignore previous messages and we will send you the quotation, they send me the quotation which is R 899.00 , i shocked and strated to enquire about why it this much then previous amount, they said this time it comes differnt repair center and they fixed some accessaries, here my question is, why the problem was not fount earlier, if i could have get my device back to me after first quotation rejection i  can think some other problem came because of usage. I did not get device to my hand it went back for repair from the menlyn store itself, why they quotation varied so much. I went to  ask manager at menlyn before i went i emailed all my story to them and met on 14-12-2016 she simply answered it is not in my hand i forwared to higer official until they come back to me i dont have any solution to you, even i was speking very requesting way mentioning they does not want listen simply mentioning one word i dont have any solution at present. I was wating for their response today 15-12-2016 i mailed them to find out the feed back, they  replied as follow</p>
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<p>Hope that you are doing well.</p>
<p>We did try to contact you a few times yesterday but there was no answer. Device Lifecycle Management has replied and has also confirmed that they have explained all of the charges to you. You only have a 6 Month warranty on all accessories. The first time you had your device booked in you declined the quote and therefore only paid the courier fee for DLM to have the device returned to our shop. You then requested Joel to rebook the device in and you said that you will pay the quoted fee. You have been contacted by them and they have explained the quoted amount to yourself a couple of times. They have also left you voice messages requesting that you get in contact with them as well.</p>
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<p>Unfortunately there is nothing more that I am able to do to assist you regarding the quote. You may either accept the quote and have them repair your device or you may reject the quote and then still have to pay the courier fee of R188.10.</p>
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<p>Kindly contact DLM for any further enquiries. From our side we see this enquiry as completed and closed.</p>
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<p>Thank you</p>
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<p>they mentioned they called me, but i did not get any call even i did not find any miss call or voice message. But i am not bothering about their call, but they mentioned  You only have a 6 Month warranty on all accessories. My question here is i am submitting for the same problem since june 2016 they did not rectify my problem now says your device completed 6 months warranty period to fix it with out charging you. If they could have fixed me first itself why should i submit number times and wasting my valuble time to visit menlyn sotre . I really frustrated very badly due to this issue now my quotation expries tomorrow on 16-12-2016 i am unable to decide to pay or not which high amount. </p>
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<p>The below mentioned  reference submitted</p>
<p>TRJ022286, TRJ 024970, TRJ027477 and i missed first one.</p>
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<p>My frustation with this incident was very high, because it was gifted to my wife and she says the device staying more than her hand it staying the repair center. The  last submitted in 15th october 2016.</p>
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<p>Thank you</p>