DHL Express South Africa - Poor Follow-up Action
<p> I have to use DHL now and then when importing goods from the UK and USA. While I generally find the experience pleasant once I have done the necessary follow-ups and call-ins.... that is the point really, unless I pickup the phone and findout what the status of my shipment is, I SIMPLY DO NOT GET ANY INFORMATION FROM DHL Express.</p>
<p>Their website leaves much to be desired in the way of status and usually they claim to be waiting for information from the reciepient when in fact they have not even made an attempt to contact said reciepient even when they have all the information on their waybill. The other most irritating matter is their delivery updates where they claim to have attempted delivery when in fact they never even did so in the first place.  I always have someone at home waiting for packages to arrive. It is only when I do call-in to speak to call center agents "<strong>during office hours?"</strong> that some actions get taken on parcels, REALLY, in 2016? for what is a 24hr business?... surely a level of automation that works should be looked into already. Lastly, payments... they have introduced a payment system which has great potential, but it has been a hit and miss in my experience, it seems it is not always in sync with the rest of the business, i.e.  It does not always have HWB/AWB lists updated and usually when I get this email the platform does not recognise my HWB/AWB number, so I am forced to pay by EFT, then there is the issue of waiting 2 to three days for them to do Something about it once payment is recieved... until I call-in again. So in fact dealing with DHL costs you more than the price they charge for shipping, it costs you in sweat.</p>