After service just as bad as customer service when you’re a paying customer
I cancelled my account with Fidelity Adt on 31 May 2022 (as we were moving) on 10 June I sent a follow up to confirm if the account had been cancelled.

To my surprise (fast forward to Aug) I get an email with my statement and invoice 1 so 11 August I called the call centre and they confirmed all is in order my account had been cancelled - I even sent a message on FB 

Come 25 August (standard monthly debit order date) the funds (including new increase) is deducted from my account - since I have sent emails, called the call centre (they say that I need to speak to MY account manager who is apparently never available and NEVER returns a call) and sent multiple messages on FB (only platform I do get somewhat of a response from albeit only “have you been contacted yet”) 

Surely having given MORE than enough notice 112 days later the account gas STILL not been canceled, no cancelation confirmation has been received and NO REFUND!!! 

Please do not reply here saying ‘your social media rep will call me’ just send confirmation of refund and cancelation!