Fraud and questionable business practice together with horrific customer care
MTN under instructions of Mondo, opened a fradulent account. After 6 weeks of investigations, the useless fraud department tells me yes, the account was opened using the "copy of my ID". I should open a case of Fraud, I asked the Amahle Madubila from fraud who exactly is the fraud case supposed to be opened against. What a waste time. 

After persisting I managed to get information that Mondo actually opened the account Fraudulently, cannot answer the below question. 

•	How was confirmation of employment done?
•	Can I see the Pay slip, how was it verified, does it have a company stamp or SAGE/Pastell ect Watermarks?
•	What were the contact numbers used?
•	How the original ID document was verified on delivery.

I've spoken to Sifundo who opened the Fraud investigation at Mondo, and requested for back up document and guaranteed I will have feedback with 7 working days after 
I spoke to Akhona to confirm recipient of the documents, which when the 7 days arrived was denied that were received. I needed to insist on Macayle to confirm recipient of documentation, and retrieve the recording to confirm Akhona received documentation. I’m told know I need to wait an additional 14 days because Sifundo and the consulting supervisor “Do not know what they were talking about guaranteeing feedback in 7 workings”.