**** **** **** SERVICE!!!
Oh hell, where do I start with this COMPLETELY and UTTERLY USELESS company?!?!

In August of this year, we decided to terminate services with our previous provider, because they didn't have many clients in our area and so it was not feasible for them to have vehicles stationed in the area, which affected their response time.

I call Fidelity-ADT and asked them if they have vehicles stationed in the area, they confirmed that yes they do, they are at the police station, which is probably 1.2km from our place. We had seen their vehicles in the area and took it that they should be very active in the area with decent response times, but alas...

WHAT A DISASTER!!!

1. ADMIN TEAM IS USELESS!! They could not even capture our details correctly on their system, from the two contracts we signed! From getting the address wrong, to swopping the two different radio profile names, to swopping the pin codes, to swopping the zones, it took an entire FOUR MONTHS for them to get it right!! Calls and emails and whatsapps up and down, but they're too damn daft to do anything right!!

2. RESPONSE TIME IS PUTRID!! Please explain to me how on earth it takes FIFTY MINUTES to drive 1.2km????? And this is an ongoing problem!!!

3. THEY ACTUALLY DO NOT RESPOND TO ALARMS!!!!!!!!! THEY DO NOT SHOW UP!!!!

4. DRIVERS TELLING LIES!! After taking "50 minutes" to arrive (according to their control room - we didn't see them, so cannot confirm that they actually did respond), apparently... APPARENTLY, he could not gain access to the premises because of the big dogs..... UHM... WHAT DOGS?????????????

5. THEY ARE QUICK TO SELL THEIR PATHETIC **** SERVICES, BUT AFTER-SALE SERVICE IS UTTER RUBBISH! I'VE ESCALATED THESE ISSUES, BUT AFTER SPEAKING TO ONE MANAGER PER ISSUE, ALL THEY CAN DO IS SAY SORRY BUT THEY NEVER CALL BACK AND YOU CAN NEVER REACH THEM AFTER THAT "SORRY" CALL!!!!

6. I'M TRYING TO CANCEL THIS SORRY EXCUSE FOR A SERVICE, AND GUESS WHAT... APPARENTLY THIS **** SERVICE IS A 3YEAR LONG CONTRACT???

I'M VERY SORRY, BUT I REFUSE TO BE LOCKED INTO THIS K*K FOR ANOTHER MONTH, THEY'RE QUICK TO TAKE MONEY, YET SOMEONE COULD BE KILLED DURING THE TIME THAT THEY FAIL TO RESPOND!

I ALSO REFUSE TO PAY ANY PENALTY, I'VE GIVEN THEM THE COURTESY OF A MONTH'S NOTICE, EXPLAINED THE SITUATION TO SOME VUSI WHO PROMISED TO ESCALATE IT AND CALL ME BACK AND GUESS WHAT... OF COURSE... NO WORD FROM HIM OR ANYONE ELSE AND I CANNOT REACH THEM TELEPHONICALLY!!

7. THULANI BOKLAND, THE SALES REP, DID A SPLENDID JOB, EXCEPT TO TELL US THAT THEY PROVIDE **** SERVICE AND THAT IT'S A 3-YEAR LOAD OF ****! AND HE AT THIS POINT IS ALSO TIRED OF MY CALLS, HE WON'T TAKE THEM.

8. THE WAY I SEE IT, FIDELITY ADT HAS TOO MUCH BUSINESS, ESPECIALLY IN THE SUBURBS, BECAUSE THEY DON'T GIVE A DAMN ABOUT THEIR CLIENTS IN THE TOWNSHIPS.

CAN SOMEONE FROM THIS K*K COMPANY JUST GIVE ME A CALL TO CANCEL THIS ****, BECAUSE I REFUSE TO PAY FOR ANOTHER MONTH!!!