INCOMPETENCE, NEGLIGENCE, CRIMINAL FRAUD
DISCOVERY BANK = NEGLIGENCE, BLATANT FRAUD AND THEFT.

CHECK YOUR ACCOUNTS!! DISCOVERY COULD BE STEALING FROM YOU TOO!!

I recently discovered that DISCOVERY BANK has been incorrectly debiting money from my Standard bank account without my consent for +-5 years.

I first reported this to DISCOVERY BANK on Friday the 25/09/2020 after speaking to a consultant via customer service. I was asked to send the documented proof, which I did and didn't receive a response.

By 25/11/2020 (TWO MONTHS LATER) I still had no response and sent yet another email as the consultant requested with my phone number, ID number and name. Here is a copy of the email:
""
Good day

I recently spoke to a consultant via telephone regarding an unknown debit order that has been going off for some time now. The consultant requested I send a screenshot of the transaction. As far as I am aware, I have no accounts or policies with discovery.

My phone number is *** *** ***x. My ID number is ***xx ***x ***. My full name is Constant von Berg.

Regards

C. Von Berg
""
I received no response. It has been TWO MONTHS since my initial report. By this point I'm becoming impatient.

So on 08/12/2020 I sent yet another email corresponding with a consultant named MARUSHA GOVENDER. Here is a copy of the email:
""
Good day Marusha

We spoke on the phone regarding an incorrect deduction from discovery.

I have attached all the statements I have at my disposal, although I'm beginning to think the deductions go further back than April 2017. I have also attached a screenshot of my standard bank app showing a recent deduction with the name "DISCBANK DISCBANK **********9" that is called "DISCOV" in earlier transactions.

My phone number is ******x. My ID number is ******xx. My full name is Constant von Berg.

Regards

C. Von Berg
""

A few days later MARUSHA GOVENDER phones me and explains that the incorrect deduction is an admin mistake regarding an incorrect account number on another person's actual Discovery account. She ensures me Discovery is going to rectify the situation and repay my money. All is well, I gladly thank her for her swift action and I go about my merry way.

By 25/01/2021 (TWO MONTHS LATER) DISCOVERY IS STILL DEDUCTING THE MONEY and still hasn't repaid my money.

On 03/02/2021(A MONTH LATER) I phone again and reach a consultant named LULU. I then send another email with the requested documents. here is a copy of the email in which I also quote the previous email:
""
Hello Lulu

Here is a copy/paste quote of my message to Marusha Govender. I also attach my bank statements available to me. The date of the original message is 08 Dec 2020. I did also forward the original conversation again to clientdocuments, but I can't update the subject line.

Please reply via email or a quick phone call so that I know the email was received in good order.

"
Good day Marusha

We spoke on the phone regarding an incorrect deduction from discovery.

I have attached all the statements I have at my disposal, although I'm beginning to think the deductions go further back than April 2017. I have also attached a screenshot of my standard bank app showing a recent deduction with the name "DISCBANK DISCBANK **********9" that is called "DISCOV" in earlier transactions.

My phone number is ******. My ID number is ******xx. My full name is Constant von Berg.

Regards

C. Von Berg
""
I received no update or response after that. 

I then phoned again on the 16/03/2021. I spoke to a consultant named MEME(Mimi). I then sent her another email quoting the previous email.
 
DISCOVERY HAD SINCE DELETED THE ORIGINAL EMAIL CONVERSATION WITH MARUSHA GOVENDER, COVERING THEIR TRACKS LIKE GOOD CRIMINALS. LUCKILY I STARTED RECORDING OUR INTERACTIONS AND HAD A TEXT COPY.

Here's a copy:
""
Hi Meme, Constant von Berg here. We spoke yesterday regarding a mistaken debit order from discovery that has yet not been resolved or reimbursed. My first inquiry was on September 25 2020. My first successful response from Marusha Govender was on 08 December 2020. The message I sent to Murisha on 08 December is now missing for some reason and I only have the automatic response email in my inbox of the same date. After having no response or interaction, I then forwarded the email to Lulu on 03 February. Here is a copy/paste of previous messages with required documents attached. I will be making backups of our correspondence for further action as I have been as polite and patient as any reasonable person can be. Please help me sort this out. The total amount deducted as far back as 2017(that I can track) comes to roughly  The last deduction was 25 January, not February as I stated in our last conversation, my apologies.

For your convenience, I have highlighted the deductions in the pdf bank statements and made a short summary of deductions with dates and amounts in a txt file.

My phone number is *********. Please phone me so that I know the message was received in good order.

Regards

C. von Berg

""
Hello Lulu

Here is a copy/paste quote of my message to Marusha Govender. I also attach my bank statements available to me. The date of the original message is 08 Dec 2020. I did also forward the original conversation again to clientdocuments, but I can't update the subject line.

Please reply via email or a quick phone call so that I know the email was received in good order.

"
Good day Marusha

We spoke on the phone regarding an incorrect deduction from discovery.

I have attached all the statements I have at my disposal, although I'm beginning to think the deductions go further back than April 2017. I have also attached a screenshot of my standard bank app showing a recent deduction with the name "DISCBANK DISCBANK **********9" that is called "DISCOV" in earlier transactions.

My phone number is ******. My ID number is ******. My full name is Constant von Berg.

Regards

C. Von Berg
""
Of course, I got no response or update after that.

I phoned again on 23/03/2021 and got to a consultant name MIHLALI NTONGA. I was asked to send the required documents AGAIN which I did. I was then assured the problem would be sorted out.

It is today 26/03/2021 - 6 MONTHS SINCE MY FIRST INQUIRY AND STILL NO SOLUTION. I am now involving the public, the press and eventually the legal system.

ADDENDUM 1: It is today 05/04/2021. A week and a half later since my last review and 6 MONTHS AND 10 DAYS since the initial inquiry. Not so much as an email or a phone call with and update. The OBSSA will now be notified since Discovery Bank is clearly not intent on paying back the money.