IAN GILFILLAN
I had the unfortunate experience of an armed robbery in my house and dreaded the process of claiming for the stolen goods as one wants to move on and not talk about the trauma any longer. I was pleasantly surprised by the wonderful journey that Ian Gilfillan who was handling my claim, took me on. He was very sensitive to my needs and went out of his way not to burden me with unnecessary red tape. He honoured every commitment he made and in the end it was a seamless and painless process. Outsurance has a great resource in him. 