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# Business Negotiator Certification
**$199.95**
    Business Negotiator Certification
About
Topic Covered
Related Courses
#### **Certified Business Negotiator (CBN)™**
Most people instinctively go into a negotiation determined to look after their own interests, only to find that the other party is doing exactly the same thing. The unfortunate result is conflict and the inability to move the negotiations forward.
Did you know that negotiation courses are some of the most popular courses offered at business schools?  Why?  Because to be successful within the world of business, you must have negotiation skills.  Being able to negotiate puts you at an advantage because you have more control over a situation.  Whether you’re negotiating a deal for your organization or negotiating a better salary for yourself, strong negotiation skills ensure you get the best deal possible.
Every year, organizations spend millions of dollars on negotiation training for their employees.  Without this training, companies know they’re at a disadvantage.  When companies invest in training for their teams, it helps to ensure:
* Your team is on the same page about negotiation tactics and what is best for the organization.
* You know how to control your emotions during the process.
* Everyone works to build relationships that will last beyond the negotiation process.
Companies want to know you can contribute effectively to a team.  This is especially true if your work involves things like sales, stakeholder management, and business relationships.  Executives look for people who raise the value of their business. First impressions are critical, especially in the corporate world.  People with strong negotiation skills typically come off as confident and self-assured. Strong negotiators rarely appear confused or are easily intimidated.
Having certified business negotiation skills from an independent certification body like MSI lets employers know you have the skills needed to be successful.  The day may come when it’s up to you to make a potential million-dollar deal for your organization.  Make sure you have the persuasive skills to win a negotiation before you need them!  The satisfaction you receive from winning a negotiation is powerful.  Take time now to learn about negotiating and certify your skills.
**Additional Information:**
  [.pdf]
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### **Topics Covered:**
| Understanding NegotiationIntegrativeDistributive  Getting PreparedWATNABATNA  WAPZOPAPrepare Personally  Laying GroundworkTime and placeCommon Ground  Opening PositionBargainingMovement  ClosingMutual GainPositional Soft | Positional HardInterest BargainingCreating a Solution  ConsensusBuilding an AgreementDifficult Issues  Environmental TacticsPersonal AttacksControlling Emotions  Walking AwayOutside the BoardroomSmaller Negotiations  Telephone & emailTough QuestionsAdditional Strategies  Negotiating TeamGame TheoryPrisoner’s Dilemma |
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What is Included for the price of $199.95?
* Online study material to prepare for exam.
* MSI Certification exam, completed online.
* Mailing of certificate & transcripts once certified.
* Digital badge in the MSI verification system.
Business Negotiation Certification Requirements:
This certification does not have any prerequisites.  The training material includes all of the course work required to learn the system.  There are books we recommend in the syllabus if you’d like to dig deeper into the subjects, but they are not required for exam preparation.
How in-depth is the training?
The study material included with this certification is not designed to make you an expert on all facets of business negotiation. Instead, this professional development course was designed to teach someone with little knowledge of business negotiations the basic skills needed to function in the role of a negotiator. Many executive jobs today require that their employees have at least a basic understanding of business negotiation. For an example, click on this job search link to see how many positions mention the words “business negotiation”.
How long is the training course?
The negotiation training course is self-paced. Time to complete and fully comprehend will vary with every individual. It may take several days or weeks of study before you feel comfortable to take the final test. You may take the final exam as soon as you’re ready. You have 1 year from the date of purchase to complete the course.
Are there additional books I can order?
Yes, MSI offers digital books for those who would like to order additional materials to assist with their studies.  These books are not required, but will help you prepare for the certification exam:
How is the exam structured?
This certification exam is timed with a limit of 2 hours.  The exam is completed online from home or work.  You may take the exam as soon as you are ready, it does not need to be scheduled in advance.  All questions are multiple choice.
What will I receive after I pass my test?
You will be mailed a professional certificate and two professional transcripts which you can give to employers who request it. The certificate is heavy-stock, cream paper suitable for framing.
Credits Received:
Participants who successfully complete this certification program will receive:
* 20 Professional Competency Units (PCUs) from MSI.
Who is the certifying body?
You are registering for the Certified Business Negotiator (CBN)™ certification program through the Management and Strategy Institute (MSI).  This certification is exclusive to MSI and you will be certified directly by the Institute upon passing, not a 3rd party certifying or accrediting body.
How would I list this certification on my resume?
Certifications are generally the last item listed under the education section of your resume.  List them directly beneath your college information in this format:
        Certifications:
        Management and Strategy Institute
        – Certified Business Negotiator (CBN)™
"Learning how to negotiate is so important. I wish everyone understood this. I've read many books on negotiating and they have helped me many times throughout my career. This certification is a good primer for more advanced concepts that you'll want to learn later. There are some good links in this program that are also worth bookmarking."
Manjot E.
"Mutual gain is really important in negotiations and I'm glad this certification covers that. I'm really glad I had the opportunity to get this certification. I have a better understanding on how to lay the groundwork for success. My employer was impressed."
Hope G.
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# Business Office Manager Certification
    Business Office Manager Certification
#### **Certified Business Office Manager (CBOM)™**
As an office manager, it’s critical that you have the skills and knowledge to optimally manage an office for efficiency, productivity, and with the necessary level of professionalism.  Managing an office varies with the complexity of the operations or the industry your business supports.  The daily operations can be managed using a solid framework with established processes.
This **Office Manager Certification** program from the Management and Strategy Institute is all-inclusive. You’ll have instant access to the online study material for the CBOM™ certification exam. You’ll have access to the certification exam when you’ve completed the training. There’s no need to schedule the exam in advance, you can take it whenever you’re ready.
The goal of the Management and Strategy Institute is to teach you the key competencies required to function in the role of a **Business Office Manager**.  As you go through the training material you will learn the competencies listed below.  The CBOM exam is a timed, online exam.  It consists of approximately 25 questions and has a required passing score of 70%.
**This course of study covers the following competencies:**
**Office Manager Introduction**
* Being an office manager requires a diverse set of skills. Duties can include anything from greeting clients, to supervising other employees, to management of payroll, or even dusting the office.
  + Learning Outcome: Understand the basic duties of an office manager.
 **Office Management Roles and Responsibilities**
* The office manager is the key individual responsible for quality service and business success. Office managers manage the work, workflow, and workers in the office management environment.
  + Learning Outcome: Have a deeper understanding of office manager responsibilities.
 **Core Competencies and Skillsets**
* As the office manager there are four focus areas of competence you will need. These competencies are critical for every office manager position and at every level of responsibility.
  + Learning Outcome: Understand professionalism, leadership, critical thinking skills, and communication skills.
 **Business Operations and Legal Requirements**
* The office manager will monitor and perform any requirements for the legal structure of the office, such as proprietorship, corporation, partnership, or other legal structure.
  + Learning Outcome: Understand the basic responsibilities regarding operations and legal requirements.
 **Financial Management**
* Each office manager will perform some form of financial management. This may include accounting, bookkeeping, payroll, receiving payments from customers, paying for supplies, vendor support, or hiring consultants.
  + Learning Outcome: Understand the basic financial responsibilities of an office manager.
 **Information Technology Management**
* The office manager is also responsible for information technology management as well as the office equipment selection and disposition once equipment has reached its expected lifespan.
  + Learning Outcome: Understand the IT requirements of an office manager.
 **Human Resource Management**
* As the office manager you will have several responsibilities in hiring practices and staffing your office with the right employees.
  + Learning Outcome: Understand the basic Human Resource functions of an office manager.
 **Supervising Employees and Ensuring Work Flow**
* Much of your day to day activities will include supervising your employees and ensuring proper workflow to complete the tasks that are necessary to satisfy customer needs.
  + Learning Outcome: Understand how to supervise employees and monitor the workflow within the office.
 **Physical Office Environment Management**
* The physical office environment is another factor which affects your customer service, efficiency, safety, productivity, and employee satisfaction.
  + Learning Outcome: Understand physical office manager.
 **Productivity and Efficiency**
* Productivity and efficiency are one more factor that the office manager will monitor. The manner in which you produce your work in terms of quality, efficiency, and satisfaction largely define your reputation as an office manager.
  + Learning Outcome: Understand the numerous operational improvements that you can make as the office manager to continually refine your operations and innovate how you produce services.
 **Office Management Best Practices**
* So how do you know if you are doing a good job? That is a question you should ask yourself frequently as an office manager and as a professional.
  + Learning Outcome: Review and understand office manager best practices.
Are There Prerequisites?
No, the Office Manager certification includes all of the course work required to study for and pass the final exam.
Is the Office Manager Certification Test Difficult?
This test is open book, however it is also timed, so you will not have much time to look up answers to questions.  It is very important that you study and understand the material prior to taking the test or you will not pass.
It is designed to give you a solid understanding of Office Manager roles and responsibilities. This professional development course was designed to teach someone with little knowledge of running an office the basic skills needed to function as a front-office manager. Office Manager is a very popular company position. For an example, click on this ] link to see how many positions mention the words “Office Manager”.
Is the test proctored?
No, the test for the Office Manager certification is not proctored.  It is timed, with a limit of 60 minutes.  You may take the test online, from home or work whenever you are ready.
You will be mailed a Certificate Of Completion, as well as a letter of congratulations and two copies of our training verification letters which you can give to employers who request it. The certificate is heavy-stock, cream paper suitable for framing.
        – Certified Business Office Manager (CBOM)™
# Continuous Improvement Manager Certification
    Continuous Improvement Manager Certification
#### **Certified Continuous Improvement Manager (CCIM)™**
A Continuous Improvement Manager is responsible for driving significant improvement in operational processes and to drive productivity and quality.  They are accountable for the development, evaluation, documentation and improvement of different processes within the business.
A Certified Continuous Improvement Manager must champion the lean organizations continuous improvement journey through application of lean principles to rapidly improve Quality, Reduce Lead Time, Improve On-Time Delivery and Reduce Overall Costs.  It’s critical that companies  within their organization.  These methods allow organizations to keep their costs down while improving overall profitability and stakeholder relations.
Continuous Improvement (CI) generally encompasses multiple methods of process improvement.  This can include Lean, Six Sigma, TQM, and Kaizen, just to name a few.  CI is effective because it is a cultural change within the organization, not a “quick fix” to an existing problem.  Effective continuous improvement managers will analyze an organizations processes and develop new procedures to reduce waste an inefficiencies.  They will work with company leadership and explore new ways of operating.
 Lean Management
Definitions
The Lean Idea
Customer Focus
Business Perspective
Exact Definition
Value Creation
8 Types of Waste
Lean Principles
5-Step Process
Review Established System
Objectives of Lean
Implementation
Basic Tools
New Tools
Kaizen
Lean Methods
History of Six Sigma
The Sigma Levels
Six Sigma Principles
Project SourcesDMAIC
Change Management
Project Management
Six Sigma Belts
Project Organization
Total Quality Management
TQM Pyramid
Good Quality
Servqual
Cost of Poor Quality
TQM System Model
Seven Basic Elements
5S Terms
Waste
Benefits of 5S
5S Phases
5S Implementation
Successful Implementation
**Final Exam:**
Timed exam
PCUs earned: 20
No, the Continuous Improvement Manager Certification study material includes all of the material needed to study for the certification exam.
Is the Certification Test Difficult?
Continuous Improvement Managers must function at a high level within an organization.  It is important for Continuous Improvement Managers to have a solid understanding of the quality processes being used in business today.  This includes Six Sigma, TQM, Lean, & 5S.  This certification test is open-note, however it is also timed, so you will not have much time to look up answers to questions.  It is very important that you study and understand the material prior to taking the test or you will not pass.
The Continuous Improvement Manager Certification is not designed to make you an expert on all facets of quality process improvement methodology. This professional development course was designed to teach someone with little knowledge of Quality Processes the basic skills needed to function as a Continuous Improvement Manager. Many executive jobs today require that their employees have at least a basic understanding of Quality. For an example, click on this job search link to see how many positions mention the words “Continuous Improvement”.
The training course is self-paced. Time to complete and fully comprehend will vary with every individual. It may take several days or weeks of study before you feel comfortable to take the final test. You may take the final exam as soon as you’re ready. You have 1 year from the date of purchase to complete the course.
Yes, MSI offers digital books for those who would like to order additional materials to assist with their studies. These books are not required, but will help you prepare for the certification exam:
* Continuous Improvement Strategies
* Leading Continuous Improvement Projects
This certification exam is timed with a limit of 2 hours.  The exam is completed online from home or work.  You may take the exam as soon as you are ready, it does not need to be scheduled in advance.  All questions are multiple choice.
Professional Competency Units (PCU):
Participants who successfully complete this certification program will receive 20 Professional Competency Units (PCUs) from MSI.
        – Certified Continuous Improvement Manager (CCIM)™