Pathetic Customer Service and Service Provider Management
Logged a Claim on 5 January 2022 for suspected leaking pipe, claim was rejected as stating steam from shower , when floors was water logged.
Logged a Dispute for the claim on 11March (within 3 Month period) after advising Claims advisor i would like to dispute , just fell on deaf ears. Dispute process commenced and took another 2 Leak Detections to confirm as the second leak detection was queried as to why the vast difference. Repair work started on 14 April and to date not even 50% Complete with the work ( 17 May 2022) Tilling was supposed to occur , but no company was assigned to do tiling.
I have to continuously follow up with Both OUTsurance and their Service Providers with progress , but keep on being given the run around. There is no urgency in a claim that is running for close to 6 Months, which if assigned and managed accordingly should be resolved within 30 days. Requested for Dehumidifier's to install as the latest feedback is the there is too much damp in the walls and floors to repair , post one month after repairing the leak. It would have been faster to s**** the entire house and rebuild it in the allotted time frame