This study focuses upon the distinctiveness of small business and utilizes an
innovative action research methodology to enhance understanding of the nature and
form of e-business evolution within micro and small firms. The investigation
facilitates, through the creative Participatory Action Research approach, the actual
process of e-business implementation. It uses this approach as a form of “research
laboratory” to identify and analyse constraints to effective e-business uptake, and
factors which enable utilisation of e-business and to assess the actual and potential
advantages and benefits derived from successful e-business utilisation.
The use of Participatory Action Research sees the researcher ‘partnership working’
with the owner managers of five case study small businesses to identify and
implement appropriate e-business tools. Integral to and within the context of the
Participatory Action Research based approach this work uses an E-Business
Development Platform which is unique to this study. This circumvents initial cost,
ICT security and skills deficiencies which are commonly found to constrain small
business uptake of ICT. Thereby providing a live action based ICT implementation
context to facilitate an in depth investigation of key issues and factors associated
with small firm e-business uptake and impact on working practices and strategic
development. These are considered in the context of the firms’ relationships and
relationship strategies as they migrate to more complex e-business provision.
The processes and outputs from each action research investigation are then
considered, assessed and presented in case study form. The findings are discussed
with regard to practical insight findings capable of informing small business
management and development practice, e-business evolution and security, the firms’
relationship strategies and the relationship strategies that could be utilized by an ICT
provider facilitating a small firm. The work concludes with consideration of its
contribution to and enhancement of current academic insight