16. SEGMENT INF ORMATION  Reportable Segments  Our sales are primarily comprised of training and consulting services and our internal reporting structure is comprised of three reportable operating segments and a corporate services group. Our internal reporting structure and reportable segments are organized primarily around the client channels which produce the Companys revenues. The following is a brief description of our reportable segments:   Direct Offices  This segment includes our sales personnel that serve the United States and Canada; our international sales offices located in Japan, China, the United Kingdom, Australia, Germany, Switzerland, and Austria; our governmental sales channel; our coaching operations; and our books and audio sales channel.   International Licensees  This segment is primarily comprised of our international licensees royalty revenues.   Education Practice  This group includes our domestic and international Education practice operations, which are focused on sales to educational institutions.   Corporate and Other  Our corporate and other information includes royalty revenue from Franklin Planner Corporation (Note 17) , leasing operations, shipping and handling revenues, and certain corporate administrative expenses.  We have determined that the Companys chief operating decision maker continues to be the CEO, and the primary measurement tool used in business unit performance analysis is Adjusted EBITDA, which may not be calculated as similarly titled amounts calculated by other companies. For reporting purposes, our consolidated Adjusted EBITDA can be calculated as our income or loss from operations excluding stock-based compensation, changes in the fair value of contingent consideration liabilities from business acquisitions, restructuring charges, depreciation expense, amortization expense, and certain other unusual or infrequent items.  Our operations are not capital intensive and we do not own any manufacturing facilities or equipment. Accordingly, we do not allocate assets to the divisions for analysis purposes. Interest expense and interest income are primarily generated at the corporate level and are not allocated. Income taxes are likewise calculated and paid on a corporate level (except for entities that operate in foreign jurisdictions) and are not allocated for analysis purposes.  All prior period segment information has been revised to conform to our current organizational structure, assigned responsibilities, and primary internal reports. We account for our segment information on the same basis as the accompanying consolidated financial statements (in thousands).    Sales to  Fiscal Year Ended External Adjusted  August 31, 2020 Customers Gross Profit EBITDA  Enterprise Division:  Direct offices $ 139,780 $ 108,144 $ 17,694  International licensees 8,451 6,679 2,406  148,231 114,823 20,100  Education Division 43,405 27,099 (90)  Corporate and eliminations 6,820 3,448 (5,726)  Consolidated $ 198,456 $ 145,370 $ 14,284   Fiscal Year Ended  August 31, 2019  Enterprise Division:  Direct offices $ 157,754 $ 116,755 $ 19,455  International licensees 12,896 10,231 6,072  170,650 126,986 25,527  Education Division 48,880 30,373 3,553  Corporate and eliminations 5,826 1,955 (8,474)  Consolidated $ 225,356 $ 159,314 $ 20,606   Fiscal Year Ended  August 31, 2018  Enterprise Division:  Direct offices $ 145,890 $ 108,140 $ 13,254  International licensees 13,226 10,031 5,081  159,116 118,171 18,335  Education Division 45,272 28,654 2,710  Corporate and eliminations 5,370 1,464 (9,167)  Consolidated $ 209,758 $ 148,289 $ 11,878  A reconciliation of Adjusted EBITDA to consolidated net loss is provided below (in thousands):     YEAR ENDED  AUGUST 31, 2020 2019 2018  Segment Adjusted EBITDA $ 20,010 $ 29,080 $ 21,045  Corporate expenses (5,726) (8,474) (9,167)  Consolidated Adjusted EBITDA 14,284 20,606 11,878  Stock-based compensation 573 (4,789) (2,846)  Reduction (increase) in  contingent consideration liabilities 49 (1,334) (1,014)  Restructuring costs (1,636) - -  Gain from insurance settlement 933 - -  Government COVID assistance 514 - -  Knowledge Capital wind-down costs (389) - -  ERP system implementation costs - - (855)  Licensee transition costs - (488) -  Depreciation (6,664) (6,364) (5,161)  Amortization (4,606) (4,976) (5,368)  Income (loss) from operations 3,058 2,655 (3,366)  Interest income 56 37 104  Interest expense (2,318) (2,358) (2,676)  Accretion of discount on related  party receivable - 258 418  Income (loss) before income taxes 796 592 (5,520)  Provision for income taxes (10,231) (1,615) (367)  Net loss $ (9,435) $ (1,023) $ (5,887)  Disaggregated Revenue  Our revenues are derived primarily from the United States. However, we also operate directly-owned offices or contract with licensees to provide our services in various countries throughout the world. Our consolidated revenues were derived from the following countries/regions (in thousands):     YEAR ENDED  AUGUST 31, 2020 2019 2018  Americas $ 160,989 $ 173,784 $ 159,595  Asia Pacific 11,845 14,457 12,715  Europe/Middle East/Africa 25,622 37,115 37,448  $ 198,456 $ 225,356 $ 209,758  The following table presents our revenue disaggregated by our significant revenue generating activities. Sales of services and products include training and consulting services and related products such as training manuals. Subscription sales include revenues from our subscription services such as the All Access Pass and Leader in Me membership. We receive royalty revenue from our international licensees and from other sources such as book publishing arrangements. Corporate royalties are amounts received from Franklin Planner Co. pursuant to a new licensing arrangement obtained in fiscal 2020 ( Note 17). Leases and other revenue is primarily comprised of lease revenues from sub-leases for space at our corporate headquarters campus and from shipping and handling revenues (in thousands).     Fiscal Year Ended Services and Leases and  August 31, 2020 Products Subscriptions Royalties Other Consolidated  Enterprise Division:  Direct offices $ 75,580 $ 60,954 $ 3,246 $ - $ 139,780  International licensees 1,411 - 7,040 - 8,451  76,991 60,954 10,286 - 148,231  Education Division 15,107 25,587 2,711 - 43,405  Corporate and eliminations - - 1,985 4,835 6,820  Consolidated $ 92,098 $ 86,541 $ 14,982 $ 4,835 $ 198,456   Fiscal Year Ended  August 31, 2019  Enterprise Division:  Direct offices $ 102,557 $ 52,536 $ 2,661 $ - $ 157,754  International licensees 2,439 - 10,457 - 12,896  104,996 52,536 13,118 - 170,650  Education Division 23,779 22,151 2,950 - 48,880  Corporate and eliminations - - - 5,826 5,826  Consolidated $ 128,775 $ 74,687 $ 16,068 $ 5,826 $ 225,356   Fiscal Year Ended  August 31, 2018  Enterprise Division:  Direct offices $ 100,730 $ 42,465 $ 2,695 $ - $ 145,890  International licensees 2,484 - 10,742 - 13,226  103,214 42,465 13,437 - 159,116  Education Division 26,061 15,587 3,624 - 45,272  Corporate and eliminations - - - 5,370 5,370  Consolidated $ 129,275 $ 58,052 $ 17,061 $ 5,370 $ 209,758  Inter-segment sales were immaterial for the periods presented and were eliminated in consolidation.  Other Geographic Information  At August 31, 2020, we had wholly owned direct offices in Australia, China, Japan, the United Kingdom, Germany, Switzerland, and Austria. Our long-lived assets, excluding intangible assets and goodwill, were held in the following locations for the periods indicated (in thousands):    AUGUST 31, 2020 2019  United States/Canada $ 28,327 $ 31,129  Japan 1,537 1,456  China 1,307 441  United Kingdom 720 207  Germany, Switzerland, and Austria 240 10  Singapore 158 370  Australia 139 164  $ 32,428 $ 33,777