Customer Service and Fleet Service
Communication poor - customer have to stay on the line for even 30 mins being transferred from one extension to another, they should implement the option of taking up the cost of the call.
Billing - 1st time billing must be done once they have confirmed with the customers that they are happy with the service/installation and not to jump to debit orders without knowing what is going on on the customer side.
Device installation - this needs improvement since in my case, from the day when the new device was installed, it never worked and another technician was sent out and again the device was faulty on the same day but debit orders went off already. This is frustrating since working again and again on the vehicle increases physical and electronic damage to the vehicle as in my case when my vehicle's electronic system was interrupted resulting in  errors until another technician was sent through only to say one vehicle fuse was burnt during the repair process, can you imagine? I am not a happy customer of Cartrack at this moment.