Bonitas administration is a nightmare. Leaves very little to be desired.
I have been trying to assist my father and my brother. Since the beginning of June we have been trying to reinstate my brother as an adult dependent since he is no longer a student. The request is so simple yet there has been so many back and forth's, Bonitas fail to list all requirements in the same mail, you fix something then they come back with a different requirement to make things worse they take forever to respond, sometimes they take up to a week to respond. You went ahead and set up a debit order no one requested, you're prompting me to complete the GP nomination details when your own form says "this section is only applicable if you're changing your GP", we're not changing anything so this is not applicable why then am I being required to complete this? Now they are asking for a practice number to update accordingly. What are you updating cause all we're doing is reinstating? Your administration is such a nightmare and have zero efficiency. Other medical schemes can do this within one working day. What's so difficult here? You already have this persons details in your system why the back and forth as if you're onboarding from scratch?

The membership number is on the reference section.