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 ** 920.766.5988**  General: 920.766.5721  Billing: 920.462.0234
MyAccount
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 >  > Upgrade Service
# Upgrade Service
Kaukauna Utilities line crew is available on Tuesdays and Fridays to do service upgrades. *KU does require a 48 hour notice for scheduling.*
Just click on the links below for an application. Print, fill out and bring in to our office located at 777 Island Street in Kaukauna. Applications can also be mailed to Kaukauna Utilities, PO Box 1777, Kaukauna WI 54130-7077 or faxed to (920) 766-7698.
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Customer Driven,
Community Minded,
Environmentally Responsible.
### Get in Touch
777 Island Street PO Box 1777
Kaukauna, WI 54130-7077
* Phone: 920.766.5721
* Email: kumail@ku-wi.org
* Lobby Hours: Monday – Thursday, 9:00AM – 4:00PM; Friday, 9:00AM – 12:00PM
* Business Hours: Monday - Friday 7:30AM - 4:00PM
### Quick Links
Copyright 2025 Kaukauna Utilities | 
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 >  > Terminate Service
# Terminate Service
Use this form only if you are moving out of the Kaukauna Utilities service area and are closing your account. You can also terminate service by calling our office at (920) 766-5721.
When you submit this form, we will schedule a final meter reading. KU requires two business days to schedule this final reading. We will send a final bill to your forwarding address.
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 >  > New Construction
# New Construction
Welcome to Kaukauna! We’re happy to be your new utility provider. Please complete the form below that is applicable to you and return it to us in person or via email, regular mail or fax.
Kaukauna Utilities line crews are available for new service connects on Tuesdays and Fridays. *KU does require a 48-hour notice.*
 >  > Temporary Change of Mailing Address
# Temporary Change of Mailing Address
**Please note, this form is not to be used when moving.**
Kaukauna Utilities understands that, occasionally, our customers will want their utility bill sent to an address that is different than their service address. This can be done by calling our office at (920) 462-0234 or by submitting the form below. It is important to remember to change the address back to the service address at the appropriate time.
## Conservation / Incentive Programs
There are a number of incentive programs available for homeowners when you upgrade your appliances, faucets, air conditioning, lighting, toilets, and more. Building a new home? There’s a number of incentives for you, too.
## Additional **Resources**
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 >  > MyAccount
# MyAccount
Tracking your energy use, paying your bill, and managing your account has never been easier.
With our customized  online tool, you can now…
* View current and past bills
* Pay your bill online
* View payment history
* View usage history
* Sign up for Auto-Pay
* Sign up for e-Billing
## Create your account in a couple simple steps:
1. Visit .
2. Click “Create an Account”. Be sure to use your correct account number exactly as it appears on your monthly utility bill (include dashes).
After you have created your account and are logged in, you will see a . Select from options to pay your bill, view your energy (and water) usage, see your payment history, and manage your services. Through MyAccount, paperless billing and Autopay is offered, and can be accessed through the Pay My Bill dashboard.
Have further questions about MyAccount? Check out this  for help or call our Customer Service/Billing Department at (920) 462-0234.
### How-to videos:
**Create an Account** – Follow along with  to set up your account.
**Update Contact Information** – Check out  for steps to make sure your contact information is up-to-date. Having updated contact information in our system has many advantages, including notification of planned electric or water outages at your service address, meter exchanges, possible promotional offers, and more!
**Enroll in Paperless Billing** – Follow  for step-by-step instructions on signing up for paperless billing. It’s super easy and you are able to add multiple email addresses for notification!
 >  > Tree Trimming
# Tree Trimming
Sprawling trees look beautiful when in full bloom. They add charm and quality of life to our community. But something could be hiding between those green branches.
If those tree branches touch an electric line, bad things could happen. Children climbing those trees could be shocked or killed. A branch might break and cause a power outage. The wind can whip a limb into the line and break or a branch can merely brush the line and catch on fire.
Kaukauna Utilities employs workers who are specially trained to trim trees so their limbs are a safe distance from overhead lines. We follow techniques that are approved by the National Arbor Day Foundation and all trimming functions are directed by a certified Arborist.
Kaukauna Utilities urges homeowners to leave the trimming to us. Never attempt to trim any trees or vegetation growing near power lines. Leave the trimming to professionals. If you have concerns about trees near power lines, contact Neil Jack at 920-462-0217. For emergencies during non-business hours call 766-5988. Being cautious could save your life.
 >  > Report a Street Light Outage
# Report a Street Light Outage
We appreciate your assistance in making Kaukauna a safer place for pedestrians, traffic and the community.
If you see a city street light out, please complete and submit the form below. Kaukauna Utilities will take the appropriate action to make sure the light is replaced in a reasonable amount of time.
 >  > Residential Electric Service Application
# Residential Electric Service Application
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This form is for New **Residential Construction** Meter Installation or Upgrade of Service.
You can find the .
Service Address\*Address:\*City:State:WI\*ZIP Code:\*Municipality:Select One...City of KaukaunaTown of BuchananTown of FreedomTown of HollandTown of KaukaunaTown of OneidaTown of VandenbroekVillage of Combined LocksVillage of Little ChuteVillage of WrightstownOther...**MUNICIPAL PERMIT REQUIRED IN ALL CASES**\*Municipality Name:\*Type of Dwelling:Select One...Apartment BuildingCondominium / TownhouseDuplexMobile HomeSingle FamilyOther...\*Dwelling Type Name:\*# of Units:Responsible Party for Monthly Utility Bills\*Full Name:\*Primary Phone #:Alternate Phone #:\*Email Address:\*Billing Address:\*Billing City:\*Billing State:\*Billing ZIP Code:Electrician / Builder Information\*Name:**Full Name or Business Name**\*Phone #:Service Information
All residential services are 120/240 volt single-phase.
\*Use of Service:
*Select all that apply.* Temporary Service (minimum $175 charge) Electric Heat Central Air Conditioner Ground Source Heat Pump Electric Water Heater Electric Range Electric Dryer\*Type of Service: New Overhead Service New Underground Service Service Upgrade\*Old Service Size:\*New Service Size: 100 Amp 200 Amp 320 Amp\*Checklist:
*Each item must be completed* Application card filled out by owner/electrician/builder Address posted Meter socket location approved by utility Meter socket & service equipment installed Service inspected-or-affidavit signed (per municipality) Submit completed application (see below)
**Overhead services are scheduled on Tuesdays or Fridays. Contact the utility at least 48 hours in advance.**
\*Checklist:
*Each item must be completed* Application card filled out by owner/electrician/builder Address posted Meter socket location approved by utility Meter socket & service equipment installed Service inspected-or-affidavit signed (per municipality) Backfilled and final grade established Cable route cleared of all obstructions Winter charge (November 15 - March 15) = $250 Submit completed application (see below)
*An underground service lateral may require a payment in advance if placed in an area served by existing overhead utility facilities.*
*Underground services may take several weeks to energize once the above steps are done, dependent upon utility work load and weather. Utility is not responsible for damage to unmarked privately owned underground facilities.*
Acknowledgment & Signature\*Applicant's Name:\*Email Address:The signer's name above is required before signing.\*Acceptance: I confirm the information above is accurate and checklist items are complete.Signature: Processing...
 >  >  > Thank You
# Thank You
Thank you for submitting your Residential Electric Service Application online.