Shocking service and support
My first appointment with Sweepsouth was fantastic, I was impressed, but there after it as been one issue after the next. I had several appointments where no one would show up, when I tried to phone the Sweepstar they did not answer, and I would constantly have to phone in about it and I would get a sorry, but then it would happen the next week again. I changes my Sweepstar a few times hoping one would show up, and the one morning, our Sweepstar phoned to say that she couldnt get a taxi, which I understand, so she only arrived at 10:30 but she then left at just before 14:00, when I got home, the house was still dirty, her instructions were to vacuum the carpets and wash the bathrooms, she literally did not touch the bathrooms. Later I also discovered that there were bags missing. I wrote Support and email, they responded saying that they will investigate and refund me the time that she did not work. I responded to say that I was not happy with that because I paid for a service which I did not receive. No one responded, I sent another email which no one responded to either. I did not top up my account because I wanted the matter resolved before someone else was sent. But someone arrived and I thought it was perhaps a replacement and she done an okay job, only to discover that SweepSouth just went and debited my account. Looking into it, I see that Sweepsouth saved my cards details when I did not authorize them to do so, and they assumed that it would be okay to do as they please.