OUTsurance and Eljoney Body Repairs bad service!!!!
So my wife got into a vehicle accident and we are insured with OUTsurance. Everything went very well. The claims department was very helpful, the legal department was very helpful and we told evryone how great OUTsurances service was. Then it came to the actual work being done. This is where the wheels came off! We were told to take out vehicle to Eljoney Body Repairs in Centurion and that they were ready for us. We booked in our vehicle on the 7th of June and got the courtosey rental vehicle from Avis. A week later we were notified that the vehicle has gone into the spray booth and we were very happy that everything was almost done. Then a week later we had to follow up becasue we didn't receive any feedback again. Then they eventually got back to us saying that the part is on back order. I wasn't happy about that so I asked what will happen if the parts are not available by the time our courtosey vehicle has to go back and whn will this part be available. Also why weren't we told that the parts will not be available before we took the vehicle in? I was told that if I want to that they can put the bumper back with cable ties and that I can drive the vehicle like that until the part one day arrives. I told them that I wasn't happy about it and if we knew that was the case, my wife would have driven the car as it was because it was still in a drivable condition. She just said that it isn't their fault and thereis nothing that they can do about it. I asked if they don't have a loan car for us and she said that their loan car is booked months in advance becasue of people waiting. Now we never got that option of waiting. We wouldn't have minded waiting for the parts but they fact that they nover told us that there is a problem with parts and that we might have to wait really upset me. Now the 30 days are up and both OUTsurance and Eljoney Body Repairs says that it is not heir problem. What is my wife going to do to get to work? Is she going to walk 65km to work and 65 km back? Must she UBER? Why weren't we told of the shortage of stock? No one can answer me and I think this is pathetic! Now we have to give the rental car back or pay for it and by the way the car that is at the panel beaters. Why can't OUTsurance step in and help us? Really pathetic!! After all the good things we told everyone about you guys and this is how it turned out. I really don't know what to say except for what a disgrace!!!!!