DHL Harare, Zimbabwe is incompetent
This complaint is specifically targeting DHL Harare, Zimbabwe. It's been over 2 weeks now since my goods arrived from South Africa. I still don't have my package even after submitting the dubious fee they made me pay and submitting an import license for a ****** purse (***** pack) which I also had to pay for. To worsen things, I found out that my package was missing after a few days of being in touch with them. The package mysteriously resurfaced.

I've lost time and money trying to get my package. I also have to ask when DHL should be keeping me updated. They choose to withhold information. The tracking information on their website is also misleading. 

I made it clear from the start that they have my laptop which I need to work so I can survive in the hell that us Zimbabwe. That is why I had also asked them to remove the ***** pack because I didn't want to be delayed. They refused because they had to adhere to laws. Ha! Laws that we all know are partially applied. I was forced to apply for the license. Now that I've submitted everything, DHL still insists on being so incompetent and inconveniencing.

I regret using DHL services.