Bonitas is deurmekaar!!!
A glucometer is broken and need to purchase it with available funds. First,  you get told get quotes for two makes and send it for authorization. Next you receive a message that tells you that you do not need any authorization. You query again,  you get told that the pharmacy must claim with the correct ICD-10 code and the pharmacy advises that they do not work with ICD-10 codes because they are for Drs to diagnose patients. You speak to the doctor to issue a script with the code but the same Bonitas tells you that authorization is needed. what  a  freaking confusion!!! You don't need a master degree to tell that Bonitas is in disarray;  departments working in silo!! I have not seen this before. With other medical aids as long as you have medical aid funds like Discovery you buy OTC with no issues. I gave up !!!