POOR SERVICE LEVELS - DHL SA
As a company we pay a small fortunate to have items imported from China that were delivered to us on the 11.11 - with no customs documents.  After requesting the customs documents from DHL - this was received on the  12.11.  The clearance of the cargo was done in the incorrect company name.  Since then I have sent numerous emails requesting that this be corrected - and all in vain.  A VOC was done using the correct tariff heading - but not changing the importer details.