Individual Has Taken Advantaged Of My Stolen / Lost Identity Document - For Cellphone Purchase
Good day,

On 04 of July, I went to a Telkom store to apply for a data bundle package.

I did my applications there, however the following day I did get a call from Telkom Moruleng Mall, North West Province, 0318, and I was told that I have an unpaid Telkom account.

I did have a previous Telkom account from back then 2018. But it was not outstanding. And I was for different devices (Huawei Phones).

I requested for the information, I was surprised that I had my details send to me and with my previous cell phone numbers.

However, I do not remember owing a i-phone cellphone device from Telkom in my past or currently.

I do have a history of a stolen and ID book (2012), I'm very sure that this is the same persons who stolen my identity and took advantage of that.

However, I am going to take this matter with the Police and I am going to open a case.

I am not liable for this payment and I will like this to be investigated from Telkom side, or help me with any information that might help support my case.

I would also like to know;

1. When where they purchased?
2. Which store where they purchased?
3. Is there some sort of documentation of that person? (Signature or ID copy).

Regards
Jerry Mathekga (JM)