Pathetic Service
Useless Service.
I arranged for a shipment to come in from Sweden.
I tracked the shipment and noticed that it arrived on 27 Jan.
Since then it has been sitting in customs.
Everyday I check at it just states "Clearance Event"
I called DHL this morning and was told that they were waiting for my customs number and email address so that they can send me an invoice.
Seriously, why don't you pick up a phone and call me or search my email address on the website.
The service levels at DHL are pathetic. Rather let your clients do all of the work for you.