Flight Centre obtains refund from Qatar for customer
Just before the country was shut down by COVID I managed to purchase two return tickets from Cape Town to London on Qatar via Flight Centre online for R15, 600. A bargain, I couldn't believe my luck. Unfortunately before I could board our flight we had the first lock down. 
Qatar offered me a voucher for the value of the ticket plus an extra 10% if I didn't take a refund. Assuming as many of us did, that things would be back to normal in a few weeks I accepted the voucher. By the time I wanted to travel again over 18 months later I was informed that the voucher had expired and I had lost my money. 
I went back to Flight Centre and complained that this was akin to outright theft. Fortunately Selephi Kumbula of flight centre managed to get a full refund of the original purchase price for me from Qatar and his assistance should be acknowledged. I will certainly be booking more overseas trips with this company.