Poor Service delivery
I'm so disappointed with the service I'm receiving from one of the biggest flight company I used to trust, How hard is it for one to get the full refund just the same way  i paid in full. it was not my intentions for the lockdown to happen, i had to fight for my accommodation fee now im battling to receive my plane ticket amount i paid. , i mean its's my choice if i want to cancel get a refund or book with another airline. a specific consultant Dineo Moeti  from the groove flight Centre tells me i cannot get my refund because the tickets were not booked on a specific airline's website. what **** is that this is not a contract and i did not ask for the lockdown to happen. The whole country went on lockdown and i just feel that its really unfair for one to be told they cant get their money back but should rather keep the tickets open, what if i don't want to then what?