Questionable ethics and unfair pricing
My international holiday was cancelled due to COVID and although I was refunded I had to query the massive shortfall, first the airline taxes were blamed but eventually I was refunded an additional R7500 odd after demanding detailed information. I was told to claim from my travel insurance and only when I said my travel insurance doesn't cover it was I refunded. I find that fraudulent and unethical. I wonder what the insurance companies will say about that.
Now that I want to use my Safair voucher for my local flight that was not refunded I am charged almost double the online price with the excuse that its the airlines instruction. Now, this is even more unethical. Why am I being penalised for using a voucher? It should be open to being used on the current flight prices and not double. AND then FlightCentre charges me a booking fee again to just rip me off again. I am ever so sorry I have used them. I just want what's fair. 
