ADT WILL NOT SAVE YOU
ADT WON’T SAVE YOU IN AN EMERGENCY!! CONSUMERS BE WARNED!!

On the 10th of February, my home was broken into. Later that night the robbers returned at around 10pm. My alarm rang and rang but ADT didn’t call to confirm what was wrong. I pushed the panic button and still ADT did not call. I had to call the emergency number and get through advertising while waiting for any person to pick up. I asked why no one was calling my life was in danger, why hasn’t someone been dispatched. I was lazily told that loadshedding was occurring, they were getting false alarms everywhere thus they could not call and there would be delays. I didn’t care for excuses at the time, my life was in danger and I begged for someone to be sent immediately. Again the lazy telecom person said there would be a delay. 20 min later, an ADT van arrived, the robbers had fled, my family and I had left the house to chase them off. I laid a complaint and demanded a manager called me.

The next day 4 managers called me. The first was named Hayaard. He decided that it was I who needed to understand that the poor service I received was expected and I (a person who pays ADT for immediate response and protection) had to have someone explain loadshedding to me. LOADSHEDDING IS NOT A NEW OCCURRENCE. IT HAS HAPPENED FOR A LONG TIME IN SOUTH AFRICA.  Other companies have ways of dealing with such. Hire more telecom personnel, establish a rating system in terms of priority. If a panic is hit surely something is wrong?

No, Not for ADT. I was told that there would be delays but literally no one calling to check if you’re alive? And then giving excuses how I should be considerate of their situation? I cant wait to ask the ******ers out there to please delay because ADT can’t respond quickly enough. They are delayed, ******ers and criminals please be considerate of this? They supervisor refused to accept responsibility, said he would do better but couldn’t even explain how?. The other managers were of no help and the last one even tried again to blame loadshedding instead of their own ineptitude
The company has no issues taking your money people, but your life is of no importance to them. Neither is accountability or customer service it seems. STAY FAR AWAY!!!