Bad Service from DHL Contact Centre
Waybill number:  **********

A very disappointed client; did a redirection for me to collect my shipment at 30 Peter Place.  DHL took the parcel to Bryanston and returned to airport  Eric a Supervisor.    Redirection letter was e-mailed on the 4th of August. Today is the 12th of August.  Apparently shipment was handed to Ram and will be deliver by close of business.  I mean why would you hand shipment to Ram when client has requested to collect.  Mind you it was not the first time; this is the second time in a roll. I think the call center agents needs training on how to treat clients; cause they lie I mean you can see the notes to their DHL portal.

A very dissatisfied client.
