Your affiliate, RAM is tarnishing your name
Worst experience and it was not the first time. I have a delivery coming from Poland and it’s for a govt client in Port Shepstone. The order was coming along fine through DHL, until they entrusted RAM to deliver it to me in Umlazi. I phone DHL yesterday and they confirmed that it’s been handed over to RAM and I should expect it today.

Today I expect a call from RAM or an SMS saying that the parcel is out, but I didn’t receive anything. Until I had to phone RAM in Riverhorse Valley and they confirmed the delivery was out for today and I will get it. They confirmed my address and my phone number.

I then wait the whole day without any notification or call from the driver. Then at about 15:00 I get a call from RAM telling me that the driver says he called me at about 14:20 and couldn’t get hold of me. But I’m thinking my phone was on the whole time, and the consultant who phoned me couldn’t have phoned me and get through if i was unreachable. Then the consultant says he’ll phone me back after telling the driver to come back and drop my parcel off, he never phoned back. I even told him to ask the driver’s location so that I can drive and meet him wherever he was, if he even came to Umlazi. I know a lot of the Courier companies don’t want to come to Umlazi and we end up meeting them in Shopping Malls or garages. If they didn’t want to come by my house, they could’ve been honest and told me to meet them somewhere, and not lie and say they phoned me when they in fact didn’t.

Then I waited from 15:00 and then phoned again at 15:58, the lady I spoke to at RAM Durban branch told me that on her system it said that the driver tried to contact me at 14:20 but to no avail and that the driver was going to come back today after doing the rest of the deliveries. I also confirmed the address with the lady and she said it’s correct - 31 Isandlwana Hill Road, Umlazi P, 4066. You can even type this on Google and you’ll get it very easily.

I then waited until now 21:31 and I still don’t have my parcel.

I then got another email from DHL notifying me of an “Exception” during my delivery, in that my address confirmation is needed and that I should contact DHL. But I’m asking myself why should I contact DHL if they don’t have my parcel anymore and it’s with RAM and I’m thinking they must’ve lied to DHL when reporting back, that they couldn’t find my address or blah blah blah, and not honest to say that they did not come to Umlazi.

Now tomorrow is a holiday and I’m sure they won’t deliver my parcel, and on Thursday it’s going to be the same story or they will deliver it at night and I will once again miss the deadline to my client for delivery.

At this point, if Thursday come and I don’t get a response, I would like to fetch the parcel myself in Riverhorse Valley, Durban, and I’ll just have to incur the cost of fuel and go there myself. Please issue an instruction to them (RAM Riverhorse Valley), not to send the parcel out for Delivery as I’ll fetch it myself if they fail to deliver.

To save your name and reputation DHL, I would advise you to consider using RAM to forward your deliveries as we are not receiving the same treatment as you give or would like to give us as end users.

Please investigate and address this.