Despicable service from woodford car hire !!!
I’ve waited this long hoping for some sort of service recovery or a mere apology from woodford car hire at King Shaka international airport but sadly I’ve not heard from them. Hired and confirmed an 8 seater vehicle in the month of September 2019. Holiday booked and confirmed and received numerous mails from woodford confirming my choice of vehicle as I was taking my family away and my dad is a wheelchair complete hence the large vehicle. I made sure to confirm as I did encounter a problem with woodford in regards to type of vehicle booked and what we were given previously. Called them a day before, after many calls between September and December of 2019, to confirm pick up time and was advised by the front desk that we may fetch the car the following day at 11am. Called again in the morning to enquire for earlier pick up time and was shocked to hear that there was no vehicle available. Needless to say I was distraught. They were rather complacent, apologizing but were unable to assist. Im appalled at the service we received. Tried getting hold of their head office to no avail. We managed to arrange another vehicle at a huge extra cost and they were not even willing to assist with this. This is annaceptable and to this day we have not even received a mail with any explanation as to why after we confirmed this vehicle on several occasions, we had no vehicle on the departure date. It was an exhausting and frustrating experience. Please for those that book with woodford in future BEWARE!!!