All I want is to upgrade my contract and it seems to be impossible
For 3 weeks I have been attempting to speak to or find an upgrade consultant at  the Rewards company, with Vodacom. I have phoned no less that 5 times and I get the excuse that you cannot contact the rewards company. I have followed the prompts on the website and auto mails from Customer Care, to chat to what appears to be a BOT that has no understanding of basic requests and keeps giving me the same instruction to log my query online but that has been going around in circles for weeks. The online queries do not get answered either!