In today's rapidly changing and competitive environment, organizations require comprehensive knowledge for decision making in order to survive and gain sustainable competitive advantage. Business intelligence (BI) has been considered as a critical concept to provide knowledge for effective decision making in the organization. But despite the plenty benefits that BI brings to organizations, it has limitations in order to analyse of qualitative, semi-structured and unstructured data that offers information about customers, competitors and suppliers outside the organization. Social Business Intelligence (SBI) is a new concept consists of tools, technologies, applications, and processes that help organizations via collection, processing and analyzing of data with different structures and formats from different distribution channels such as social media. It creates the possibility of comprehensive monitoring of the external environment and helps to utilize the user-generated content and unstructured knowledge there for the organization. This research seeks to identify factors for utilization of social business intelligence in the organization. These factors were extracted from a systematic review of the related literature. Based on the literature review, these factors were classified into five categories: organizational, media, process, technical and human factors. Each of these factors includes different items to guide an organization in the utilization of the user-generated content and unstructured knowledge in social media.