Incompetent plumbing, unprofessional customer service
<p>I booked a leak detection team with Drain Surgeon over the weekend and was reassured the plumbers would fix it the same day. The team came on the Monday and I assumed the hefty call-out fee would mean we were getting an incredibly competent plumber. It couldn't be further from the truth. They guy spent an hour - how I don't know - looking around and using fancy equipment to conclude "there are a leake coming from the rocks in the garden" - which was the reason I called them in the first place. I suggested a bypass - even though I know nothing about plumbing...</p>
<p>But then I got a bizarre quote for an R8000 (excl materials) two day operation to dig up my garden.</p>
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<p>When I queried this I was told: "You can get your husband to give plumber a call maybe they will understand better."</p>
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<p>Despite the fact I told the plumber himself I wasn't happy to pay R1500 for the service I had received, and depsite reiterating this to the Cape Town office - they ignored the issue.</p>
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<p>I then called head office to complain and speak to a manager, and was told they'd all gone home at 4:30pm but would call me back the next day.  I said I did not intend to pay for the inspection. They never called back. My husband called them the next day and spoke to a manager who did not apologise, but wanted to divert his complaint back to Cape Town.</p>
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<p>Since then we have been contacted numerous times via SMS, email and phone for payment. When someone finally basically said we didn't have to pay I received yet another email from someone else asking for money, even after I told a staff member earlier in the day in no uncertain terms it would be a mistake to contact me for payment again.</p>
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<p>Terrible customer service - terrible plumbing... I don't know why anyone uses this company. They have absolutely no shame.</p>