Misleading price with bad service - additional broker fees still required for international courier
I am very disappointed at the recent service from DHL and would not recommend them to anyone for international courier services.  I sent a package with DHL Express through Postnet to Thailand from Port Elizabeth - R579 courier fee only.  It was suppose to be delivered within 3 days.  When it reached Thailand the package was held up and they requested a broker fee which I was not aware of.  After calling postnet to request that they resolve this I was informed that it was held up at customs.  It was then cleared and I was informed that it was dispatched.  The receiver called to  inform me that they requested another 1350 Bhat to release the package.  I called Postnet to investigate.  I was informed that DHL handed it over to another broker in Thailand and that I now had to pay 1350 Bhat to get this released.  This is double the original payment?  The package is still not delivered, 2 weeks later and I was informed that they will not release unless I make this additional payment.  This is misleading and unprofessional. If this is the process, why not make it clear when sending this package. The agreement was for DHL to deliver the package to Thailand for R580.  Now it seems I only payed to get the package to the airport as DHL then "sub-contracted" this to another broker and still expect me to pay this fee as well??