Stranded in the Karoo
<p>My car broke down 20 km before Richmond in the Northern Cape on my way to Durban. Miway send a tow truck from 200km away( Graaf Reinet in the Eastern Cape) while Richmond had a towing service leaving us on a public holiday for almost 3 hours in the brutal Karoo sun with my family and grandma of 90 years old stranded at a very dangerous place next to N1!  As my first time breaking down I had no experience and didn't know what to do. Miway didn't assist me with anything else! I had to find a mechanic and accommodation myself and when I phoned back to ask about accommodation and car rental they stated that I had to request accommodation with my original call and the car rental is only available in the case of an accidents. It was a very big struggle to get accommodation in that little town as everything was booked. I’m very disappointed in the lack of compassion and service I received and it is unacceptable to dictate when I have to submit different claims especially being in that state and the fact that the consultant didn’t advise me to the fact that if  I should have additional claims to submit them immediately. The consultant should have walked me through all my options and assisted me not try to trap me by omission.</p>
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