Avoid their pet insurance
On 27 September 2021 we lodged a claim with Outsurance for our pet cat which had to be treated by a vet. I'm still waiting for a call, in spite of requests, in order to finalise the same. We have other products insured with them, but considering the level of service received, we're considering our options to move our short-term insurance portfolio, and possibly approaching the ombudsman for further assistance.