Incompetent travel agent
My name is Bruce pietersen. I have recently used the service of flight centre and been left highly dispirited.I stayed four days in Bangkok and five days in ****et. The consultant had booked a friend and I the flights. Then I went onto booking.com to enquire the specific hotels I wanted because I've done so before. Five nights including breakfast came to more or less the same price the consultant offered so I said go ahead and booked. We on whatsapp together and I typed it out clear what I wanted. He emailed the invoice which only stated the hotel name and date. Trustingly I paid via credit card. When I went in for the hotel voucher to be printed it include breakfast. Obviously I had wanted it rectified. He assured me over the next few days he would sort out the problem. I drove up and down for 3days to the shop only to hear that his been very busy etc. Slaps out our whatsapp messages to prove me wrong when it's all in writing. He further ignores my messages and finally tells me it's sorted but his waiting for it to change on his computer system. To lie even further he sends me a message a few days from departure that the the hotel emailed him to say they can't include breakfast or make changes to the booking. I have never heard of a any hotel not being able to do that. Then afterwards makes the excuse its the booking team in joburg that made the mistake.then he says to me that I must paid for the breakfast and bring in the invoices and he ll reinburst me the money back into my account. Well out off the four days I paid for three, breakfast for two and the amount came to R1350 which is due to me from flight centre. Thats me paying R1350 extra for a hotel I couldve booked myself but put my trust in a incompetent consultant. I feel I have to mention the branch and consultant. Blue route mall cape Town, and Wallied Lutta the consultant. I have went in two weeks to give him the breakfast slips, messaged a week ago to ask if there's any feedback, I can see the message is read but I get no response and get blaitently ignored as he did before. Twice in the past flight centre has messed up my transfers which I have overlooked but this is the pits, a travel consultant that can't book a hotel properly then tries to pin it on the customer and gives him the run around. To who it may concern, my number is ********** and I'll show and forward you every single message 