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* The CIO's Guide to Finding a Service Desk Provider
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# The CIO's Guide to Finding a Service Desk Provider
Mar 1, 2022
#### **Do You Know What to Look For?**
This guide will help you choose a vendor that provides efficient support services designed to minimize disruption, bring discipline to your support environment, and improve end-user satisfaction. If you need additional assistance with your vendor assessment, CTG is here to help. Reach out to our expert today: Joe Esdale, Managing Director, Cloud and Infrastructure, Americas, at .
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* Power Up Your Supply Chain: A Cheat Sheet for Finding the Right Tech Partner
# Power Up Your Supply Chain: A Cheat Sheet for Finding the Right Tech Partner
Apr 30, 2024
 isn’t just a buzzword—it's the cornerstone of AI-powered processes and
next-gen cloud solutions. The challenge? Finding a partner that can unlock your competitive edge.
From establishing your requirements to crunching the numbers, this cheat sheet will help you choose the right vendor to achieve agile alignment, , and make a real impact.
### AUTHOR
#### CTG's Thought Leadership Team
A collection of industry and solution experts
* Mastering Change: Transforming Workplaces with Smart AI Solutions
# Mastering Change: Transforming Workplaces with Smart AI Solutions
May 13, 2024
Artificial intelligence (AI) technology isn’t a fad; it’s an integral component of modern business operations that will likely grow in importance and scalability as time goes on. If business leaders want to stay competitive, it’s essential they incorporate AI tech into their organizational processes.
However, successfully adopting AI strategies doesn't solely depend on cultivating cutting-edge technology; it hinges on effective change-management strategies. Leaders must recognize the importance of prioritizing change management when implementing AI in business and the myriad financial and operational benefits of investing in an AI-augmented workforce.
##### Change Management As a Catalyst for Successful AI Integration
Why is change management so important? Effective change management acts as a catalyst for successful AI integration by adopting a dual approach. On the one hand, top-down organizational change management involves optimizing communication and deployment strategies. On the other, a formal change management system for AI in the workplace is crucial to mitigate risk and maintain essential systems without interruption. This two-fold system ensures the documentation of changes over time, providing transparency into company decisions, setting expectations for the future, and creating guardrails for employee safety.
It can’t be overemphasized how vital it is to thoroughly document the process of AI adoption in business. AI is evolving quickly and constantly, so documenting your processes and learning will ensure smooth transitions, explain why decisions were made around specific technology, and set expectations about what it is used for. You don’t want to be caught two years later when new employees and leaders don’t understand why current tech is being used –– or how.
##### Laying the Groundwork for AI Integration: Job Redesign and Human-Centric Approaches
Job redesign is a crucial aspect of AI adoption in business because what employees do today may look vastly different in the next two or three years. This eventual change isn’t necessarily a bad thing. For example, automation can take over repetitive tasks, shift the focus to making jobs more enjoyable, and allow employees to concentrate on higher-value tasks.
It's also important to be sensitive to those still figuring out how best to work with AI in their roles. For example, a technical writer may not want to use AI tools because she likes to learn about the subject and doesn’t want to rely on AI, as doing so will eliminate that learning process. Employers must show empathy and balance tech innovation with employee satisfaction to find success for their teams.
Maintaining human interaction and empathy in certain roles is mandatory, as failure to do so creates the potential risk of a "" or similar events if the human-centric element is overlooked or unappreciated. Leaders must avoid becoming tone-deaf to the changing landscape of work, ensuring continuous communication about improvements and benefits brought about by AI tools and an AI-augmented workforce.
Most importantly, organizations must develop a solid strategy to maximize return on investment (ROI) and minimize disruption during AI integration. For example, identify jobs or tasks suitable for AI deployment while focusing on automating redundant processes like composing and sending template-based emails.
The key to seeing new profits is to target job duties that require the least amount of effort to automate, ensuring the personal touch is retained for more complex, essential tasks. By implementing a proof of value (POV) approach — testing designed to prove the value of a specific approach — organizations can tangibly demonstrate the benefits of AI technologies and what ROI is expected.
##### Empowering Teams: The Role of Leadership and Change Management
Change management strategies are pivotal in empowering teams during and after AI adoption in business. Be sure you include thorough training programs and employee support initiatives in the change management process, ensuring employees understand the new norms and practices and receive ongoing assistance. Early adopters of AI can serve as advocates for change, help drive strategy and communication, and share tips for maximizing AI tools among their peers.
Ultimately, leadership must play the starring role in aligning the organization's culture and workforce with the new AI-augmented operational framework. Leaders like you must invest in training, foster a culture of continuous and enthusiastic learning, and address the human side of AI in the workplace –– acknowledging employees' fears, addressing their concerns, and supporting their aspirations. Creating an environment where employees feel valued and have a sense of ownership in the AI strategy is essential for successful integration and maximizing benefits to your business.
The AI revolution requires more than just technological advancements; it demands empathetic, proactive, and forward-thinking leadership. By prioritizing change-management strategies, organizations can successfully transition to an AI-augmented workforce with minimal disruption, maximum ROI, and empowered teams excited for a brighter future in the AI era.
If you’re ready to begin your workplace’s AI transformation, reach out to our experts at CTG.
#### Chad Alessi
Solutions Architect, Energy
Chad Alessi is an experienced leader in the energy industry with over 20 years of experience in oil and gas operations, engineering, project management, and operations consulting. He has held various leadership positions throughout his career, including Director of Operations for Williams Energy and senior engineer and supervisor of operations at Kinder Morgan. During his time in IT consulting, Chad was instrumental in driving IT transformation in the company's regulated pipeline and gas processing business units.
He holds a BS in Chemical Engineering, an MBA from the University of Alabama, an MS in Information Systems with a concentration in Information Security from Syracuse University, and post-graduate certifications in leadership, full stack development, cybersecurity, and cloud computing. Chad is known for his strong work ethic, integrity, resourcefulness, and service-based leadership, which he attributes to his time in the US Marine Corps.