Emily Van Der Merwe, staff member of the decade
We purchased some tickets during November 2021 to Thailand at the end of December 2021. At the beginning of December 2021 Qatar cancelled our flights to Thailand as we were placed on the world's "red list". I contacted Flight Centre and basically got told that because I booked the flights on Flight Centre's website I am not eligible to receive any costumer service from Flight Centre regarding my issues but if I booked my flights at one of their shops I would have had the full experience. At that stage I felt angry and let down by Flight Centre. After a lot of emails but no reply from Flight Centre, I got an email from an "angel", Emily Van Der Merwe. She helped me through the entire process and guided me until the day the money was refunded into my account around a week ago. I hope Flight Centre realize that because of this exceptional lady you retained a client which use Flight Centre at least once a year for airline tickets. I would like to thank Emily Van Der Merwe again for her help and professionalism. I hope Flight Centre realize what an asset they have in Emily.