Disgusting Service
We had to cancel our booking  for the 16th April 2020 due to Covid19. Darren Wessels from the Blackheath Branch hasn't had the decency to respond to our mails. After many attempts to request a refund I eventually managed to get hold of a lady Thea who told me it could take up to 12 weeks for the refund!!! This is totally unacceptable as we paid Flight Centre and NOT Virgin Atlantic. I strongly believe that Flight Centre should refund us less the cancellation fee(which I think is totally unfair as we didn't cancel by choice). This ticket was paid for on the 14/02/20. Flight Centre service from Blackheath is disgusting!!!!!