SARS EDENVALE RUDE/ARROGANT CONSULTANT. E-FILING PROBLEMS

Please help, I want to know. what will it take for SARS to assist me like any other person?   I did not do anything on the system to get kicked out.
The SARS system required me to go to the branch, I went there at Edenvale branch on the 26th of June at about 11 am, and found a rude and arrogant consultant who did not even refer me to anyone, 'She was upset for what I don't know and took it out on me". after she assisted the person before me in the queue, I also proceeded to her table. she shouted and ordered me to go back to the queue. , and it was not in a nice way. I am very much aggrieved and saddened by her tone, as it was disrespectful and intolerable. I stood there for about 22 minutes, she then logged off and stood next to her desk. then called the next person to come and take over from her, she then whispered something on the ladies ear, they both laughed. in about 4 - 6mitues the lady called me, she asked what was my reason for visiting the branch. I told her that I am experiencing problems with my e-filing and I have an error message which says I must come to the branch. she then took a piece of paper and wrote Yolanda Shole's email down. and said to me go and send an email to this address you will be helped. I was not happy with the entire experience/protocol, I requested to speak to the manager, but Mam Rose refused to come, she replied by saying it's COVID -19 she can't interact with people during that time. my problem was still not resolved after a long queue that I had to queue. if I had known that I had to send an email, I would have done so without wasting time and petrol.
I have to submit my tax status on the tender I am bidding for, the deadline is tomorrow, I still do not have necessary documents, and it's all because of SARS. I am not getting help. ever since the call has been logged, I am not hearing anything from anyone. this has an impact and has affected me negatively. I am stuck and my business relies on this document. my SARS status says that I am non-compliant and I can't do anything because my hands are tied and I blame the SARS RUDE CONSULTANT who possibly made sure that I am not getting the help I deserve, why would I be told to return home when I am already in the branch? I went there because I needed help, if I could pull this from home I would have done so without involving other people and why is the e*filling system reflecting an error message that I must visit the branch and not give me Yolanda's email?
I have lost hope and sitting in tears, my success depends on this, I have already lost business because of this. pleas assist in resolving this matter.
Please extract all my SARS calls and listen to them, also see how many times have I tried to get this matter resolved with no help or solution. My last deadline is on the 21 July and I wan to access my e-filling system BEFORE 2 PM TODAY. I will not lose the job because of os SARS.

 

Kind Regards

Zandile Lillian
CEO / Executive Director
TADS (PTY) LTD
Contact  CEL: **********
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