HORRENDOUS SERVICE, DISGUSTED WITH BAD ATTITUDE!!!
On 6 November 2015 I registered my daughter as a beneficiary on my medical aid. 5 January I received an sms that my membership card has been sent. On 14 January I received the same sms, and when I did not receive any cards by 25 January, I called Bonitas' Client Services only to find out someone other than me, the principal member, changed my address! This later were revealed that a bitter ex changed the address. I reported it, but was referred to the broker, Securitas as they made the change. My queries as to how this was allowed were not addressed as well as how me should stay a member as their service is not confidential and is VERY vulnerable to fraud, neither as to what remedial action would be taken. Hloniphile Madlopha, rather closed the query and suggested I compliment them here on HP. Yeah right! <br> Susan Warren, from the Securitas George branch, contacted me today after I lodged the query 3 days ago and indirectly stated that there is NOTHING wrong with how this was done! Not even an apology! She rather referred me back to Bonitas as her part in this ping pong match. IF YOU'RE READING THIS, CHOOSE ANOTHER MEDICAL AID! You too will become vulnerable to fraudulent activities!