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# Nicole Vigue
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2. Nicole Vigue
## Nicole Vigue
### Vice President, Operations
Nicole Vigue, Senior Director of Operations, brings over 15 years of operational experience to QMMS USA. Mrs. Vigue currently oversees the entire regional Operations division for ENT and Allergy Associates, LLP which consist of over 7 regional managers and oversight of all 46 clinical locations. She focuses on pragmatic and practical solutions that are cost effective and realistic. Additionally, Mrs. Vigue is an expert in improving team dynamics and assisting with efficiency and task delineation within QMMS USA. Mrs. Vigue has demonstrated the ability to improve practice operations and has a proven track record of planning and Executing Strategic and Operational Goals, Implementing Internal Processes and Controls, Strategic Planning, Staff Development, Driving Cost Reductions, Heightened Efficiencies and Business Transformation. Mrs. Vigue has been consistently recognized for her expertise as a leader of high-performance teams in demanding environments.She is certified in Nextgen Practice Management.
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# Jason Campbell
2. Jason Campbell
## Jason Campbell
### Senior Director, Marketing and Physician Relations
Jason Campbell, Senior Director of Marketing and Physician Relations, has been a leader in the healthcare marketing industry. He has nearly 15 years of experience and broad knowledge of clinical programs and services, multi-channel marketing, mergers and acquisitions, direct marketing, online marketing, social media, brand development, Web site strategy and development, lead generation, provider engagement, sales and partnership marketing and physician relations. Mr. Campbell helped pioneer and shape marketing innovations for both community medicine and academic medicine healthcare sectors. He fosters a data-driven culture, driving actionable insights by utilizing high end data analytics and visualization to make informed decisions that foster growth for the company and its clients. Mr. Campbell currently oversees the entire Marketing division for ENT and Allergy Associates, LLP.  In his role at QMMS USA, Mr. Campbell oversees Branding, Marketing, Special Events, Physician Referral Development, Healthcare Clinical Affiliations, Reputation Management, Business Intelligence, Social Media Management, Application Development, SEO, and patient services.
# John Monreal
2. John Monreal
## John Monreal
### Senior Director, PRRC and Purchasing
John Monreal, Call Center and Purchasing Senior Director, is responsible for overseeing all business operations for inbound calls to our 40 clinical practice sites. The centralized call center (Patient Rapid Response Center – PRRC) is the patient’s first touch point with the practice. This division is charged with onboarding new and existing practices, in order to preserve the nuance of the office by optimizing appointment scheduling, phone triage and patient engagement. For example, the PRRC administers satisfaction surveys for all new patients. The team in the PRRC handles over 35,000 phone calls per week, the company’s web appointments and the physician preferences, using our own ENT and Allergy proprietary technology.
Mr. Monreal has greater than 20 years of call center experience, and brings to the practice a wealth of knowledge and expertise in multiple industries and business functional areas. Monreal, a native of the U.K., has global experience, having worked and lived in Hong Kong and Great Britain, prior to arriving stateside. He is a senior manager within the practice, and shares ideas interdepartmentally for the overall improvement of the business, to achieve new heights.
# Isabelle Kennedy
2. Isabelle Kennedy
## Isabelle Kennedy
### Director, Regulatory Affairs
Isabelle Kennedy, Certified Professional Coder (CPC), Certified Professional Coding Instructor (CPC- I), Certified Professional Auditor (CPMA), and Director of Regulatory Affairs of the Compliance Division for ENTA Associates. She has over twenty-five years of experience in the healthcare industry and has been with ENTA since 2020.  Her background includes working for a large multi-specialty practice as the Director of Compliance overseeing the compliance auditor’s coding and documentation reviews.  These reviews ensure that the Federal and State billing and documentation guidelines, as well as CPT and ICD 10 and HCC coding requirements, are met.  She was responsible for providing coding analysis and formal reporting which includes the identification of potential areas of liability along with recommendations for the resolution of these areas.  In addition, she educated physicians regarding coding and regulatory updates.  She has presented in-service/educational sessions on a wide range of issues for physicians, non-physician practitioners, and staff members of all specialties.  These education sessions include topics such as evaluation and management coding and documentation as well as ICD-10 and HCC coding.  Previous experience includes reimbursement, accounts receivable, billing and collections management, and the pre-authorization process for procedures.
# Jason Levy
2. Jason Levy
## Jason Levy
### Senior Director, Audiology
**Jason Levy**, *Senior Director of Audiology*, has over 25 years of experience working in business development, management, training, sales and marketing. He joined QMMS USA from American Hearing Aid Associates (AHAA) where he was the Northeast Director for the ENT division. Mr. Levy currently oversees the entire clinical division for ENT and Allergy Associates, consisting of over 130 licensed audiologists, coupled with growing the hearing aid division on a strategic level. Mr. Levy has focused on opportunities for schedule optimization as well as implementing and improving dispensing techniques as well as overall marketing strategies. Prior to joining AHAA, Mr. Levy worked extensively in the pharmaceutical sector as well as the Promotional Products industry, where he consistently grew his regions’ revenue year after year. Mr. Levy is the recipient of many awards associated with overall revenue and sales increases. For example, he was the recipient of the Bodek & Rhodes President’s Award in the 2011 for increasing revenues by greater than $2 million dollars over the prior year. He was also recognized by AHAA for his contributions in otolaryngology, a distinction that largely led to his promotion to Director in 2013 as well as to his eventual recruitment by QMMS USA. Mr. Levy is extremely active in his local community. He currently serves as a member of his towns Unified Planning Board and had previously served as an elected member of the Board of Education from 2010-2019. Mr. Levy received his Bachelor of Arts from the University of Delaware in 1993.
# Jennifer Simone
2. Jennifer Simone
## Jennifer Simone
### Senior Director, Electronic Health Records
**Jennifer Simone,** *Director of Electronic Health Records,* has worked in the healthcare field for over 20 years, gaining experience in a variety of positions beginning as a Medical Assistant/Front Desk Receptionist, working her way up to a Practice Site Administrator and now to Director of Electronic Health Records for QMMS USA. When the company chose to take on an electronic medical record, Ms. Simone accepted the challenge of becoming part of the EMR team and developing a system suitable for clinical staff to use. She took on a leadership role early on and oversees a team of experts that train physicians and staff on the various workflows needed for the implementation of the EHR.Ms. Simone received her Bachelor of Science in Human Biology from the University at Albany-SUNY. She holds a Certified Professional Coder certification from the AAPC which she passed magna cum laude. She currently manages and oversees the EMR swat team, which consist of 8 staff members.