Worst service in the industry
Joined Bonitas on 1 January - I can say without any fear of contracdiction that this was the worst mistake ever. I informed them when I joined that my premiums will be paid through salary deductions by my employer, they then went ahead and loaded my account as a "direct paying member". Now, my employer has collected all three premiums for Jan, Feb & Mar - yet Bonitas keeps telling me that my premiums are outstanding. I have sent several emails to them since the beginning of this month to try to resove this - First email on 10 March I asked if there was anything I should submit to them as evidence that my employer has deducted the premiums - and their response was I should send them my banking details so they can do the deductions on their side! Sent follow-up email again asking for some sort of assistance - and the response this time was that I should ask my employer to submit reconciliation statement. On 14 March, my employer submitted the recon statement, I also submitted same to Bonitas credit control / and Financescheme email address- and i received the response  " With reference to your query received please be advised that the attached payments spreadsheet from your Employer HR however, you require to liaise with them to make payments on your behalf as we do not debit any fund from you." But my employer has already paid you and this information is reflected in the recon statement that you asked for and have received- The email was signed off by Raymond Mbonyana, Today I phoned Bonitas - and the agent told me that my membership has been terminated due to the lack of payment. So in essence, I am currently without medical aid, and this has been the case for the past 3 months despite continued deductions from my employer. The employer representatives tried calling them yesterday to establish what the problem is, he doesn't know what to do anymore, I dont know what to do anymore. If I had know that this is how you treat your clients, if only I had taken the time to check all the reviews on Hellopeter about you before I joined - Trust me, I have learned my lesson! Can you kindly resolve this? Thanks to the agent who took my call earlier, she did try to assist but in the end the only thing she could do was promise that she will email me when/if she receives further communication from Credit control. You see, your Credit control department claims that they have not received the recon statement despite their colleague, Raymond Mboyana acknowledging receipt of same in his email!