Worst service and customer care - EVER!
This was the worst experience of my life. I have been a loyal customer of MTN for nearly 20 years. One day, I receive a phone call from Mondo for a new package. They signed me up but unfortunately, the sales consultant promised me a different package to what was delivered to me in the end (effectively, have of the data and dial minutes as agreed on the phone call). 

After following up with them through numerous phone calls (all initiated from my side and at my own costs - no customer care from them at all), they still are unable to resolve this issue and never owned up to their mistake (yes, I did log an audit of the phone call which proved that the mistake was on their side). This issue has been dragging on for nearly 6 months now. Every time, I have to take it up with them again and again, taking hours of my time and every time to end up in a position where they are not able to help me. 

Most disappointing experience. Mondo, I truly hope you take this message seriously. Service and customer care like this can definitely cause a business to fail.