Worst customer service
I have been having issues with cartrack since May 2022 to such an extent that i requested cancelation via their technical manager Juante whom took weeks to get back. Eventually cartrack offered me discounts and a month free. Ran into financial difficulty due to breakdowns on my vehicle caused by the cartrack unit which their tech admitted in my face,but they state differently on their reports. Made arrangements and then 2 weeks after that they go and debit my account 3 times where i only agreed to 2, indirectly stole money out of my account. Requested cancelation under my CPA right section 52 and was told straight by an agent we will not cancel. Lodged an ombudsman case and still waiting for feedback regarding the outcome.made arrangements again with cartrack where the first debit order needed to be end of this month and again they fail and debit earlier than arranged. Today i get a notification to be blacklisted on an account where they fail everytime to make proper arranegments as well as failing to place an account on hold till the outcome of the ombudsman even though i was told by 3 agents they will request management to place my account on hold. Also note they remove my reviews and had my previous account deleted/banned due to me speaking the truth about them. Will post this review in full on social media should they decide to delete this one and not get in contact with me