Vitality Travel/Discovery Bank deferring responsibility - Please Help ! 1 Month with no action
I booked 2 flights , George to OR Tambo (Ref LDJJEM) , OR Tambo to George (Ref HEHTUJ) on the 31st May 2022 on the Vitality Travel Platform . I paid using my Discovery Bank Card.
After I found out about Comair situation i called Vitality Travel and was advised that I should wait until the 8th June, as we will have feedback on the outcome of Comair to raise capital to continue business. When i received no response , I then called back and was advised that I should wait , as Vitality Travel was processing refunds weekly , starting with those with flights at a closer date. When I still didn't get my refund i called again , and advised that my query was escalated , under reference **********. There still hasn't been a response on this query. When I called back after a few days , I spoke to an agent who advised that I can either wait for Comair to refund me , once they have located my payment on their Nedbank account , or I can ask Discovery bank to reverse the payment. The request for a reversal was logged under ref **********. Today when I called back I was advised that this process could take up to 90 days. This was unacceptable and I requested to speak to a Manager. Meryl called me back and advised me that the refund will have to come from Comair , and she cannot provide a turn around time.
This is completely unacceptable to me on the following basis : 
This transaction was done through vitality Travel and NOT Comair/Kulula
This Transaction was paid for with a Discovery Bank card. As a point of reference , i used my FNB card for flights for family directly with Kulula, FNB reversed this transaction within a week.
My fight is not with Comair/Kulula/British airways. I did not deal with them when booking these tickets. My fight is Vitality Travel, who took my money for these flights. The transactions on my Discovery bank card state Vitality Travel , and not Kulula/Comair/British Airways. Vitality Travel is the company I did business with.

The delays and lack of clarity on a way forward are very frustrating. I am requesting that Vitality Travel refund my money , and then they can speak to Comair for a refund. If they had a separate arrangement for a flight sale that is between the 2 entities. I need my money back from Vitality Travel