WORST SERVICE EVER
I would do my best to censor myh opinion but to be honest, the consultants at SARS are useless, rude, and just plainly unhelpful in regards to your complaints.  I submitted my tax return on the 10th of August 2021, the 12th I was informed online that i am due for audit, which was fine as i expecyed this due to the fact that i had 3 IRP5's is one year becuase of employer change and the company changed names as well.  I waited my 21 days, and requested a call back where i was informed that a consultant will contact me within 48 hours, but still no contact but it is fine as i received a notification on e-filing that everything has been finalised and i will receive my return within 72 hours.  This was 14 September.  Friday the 17th of Septmeber, I noticed on my profile the the refund has been reversed, and I rquested another call back.  The consultant said this is because i have more than one bank account on my profile although the acive one is selected.  I need to delete this and then i will receive my pay-out within 2 days.  Today i requested another call back and an idiot on the other line just bokked me for a telephone appointment without really explaining everything as well as being rude and dropping the call in my ear.  I requested another call back and this time the consultant explained that i need to make a booking and update and lift a query.  The earliest booking i can get is the 7th of October.  i submitted all the relevant documents the 10th of August and will only get a booking the 7th of October.  Why was I not informed of all the steps that need to be taken.  I f i did not follow up i will still be waiting after Christmas.  I i owe SARS any money, you will phone me every day but treverse the roles and things take forever,  I have to follow up on everything.  This is Absolute Bulldust.  Beyond PPOSERVICE DELIVERY.  I will probably not receive any feedback but this is worth it.