Lack of accountability and ownership for basic bank duties
I am having the worst experience ever in international banking and making transfers to a newly created Euro account with Discovery Bank. Discovery made sure they charged me for all these new services, yet I experienced no service to date, just frustration. Discovery does not have its house in order and is not ready at all for receiving funds from international banks. Worse, the rest of the world does not know about Discovery Bank, and can't recognise them for international transfers. It appears they are working via a third party, who we can't google to see who it is in order to make the link between the transferring bank and Discovery, the Transferring banks do not know who they are, can't trace them, and the poor call agents fielding the calls via the contactline, are not empowered or educated to deal with these basic queries. Everything needs to be elevated to people who are not available and who you are not allowed to speak to on request, unless they elevate the querie and then someone will call you back. It is expected that you just make yourself available, despite what you have planned during your own day. Queries and complaints go to a central email account, with no one distributing the queries. If you do not call and ask about the mail you issued, no one will take ownership of the problem. It is up to the owner of the account to chase and resolve queries. It's been 7 days now since we attempted the first transfer, I have yet to find out who the parent bank of Discovery bank is who accepts the international transfer, so does the international bank I am dealing with from Malaysia (who is a globally recognised bank). Poor service, no ownership and accountability taken, by so called leading bank. what a dissipointment. I will advise against signing up for this international currency facility.