Mondo / MTN upgrade - poor service!
Dear Mondo / MTN,

I completed an online upgrade application, received multiple calls from a call centre from different agents (Mondo). (Dates between 25th October & 04th November 2022)

After discussing and reviewing my upgrade with an agent on the 3rd November 2022 at +/- 14h00. Faizel confirmed i had been approved and would receive my new device within 14 days. 

He then called me again on the 3rd November around15h00 / 16h00 to change my contract from a 24 month contract to a 36 month contract, which is not what i had requested, then confirmed my work address for device delivery.

I received an email with delivery address on the upgrade call, and NOTICED that the delivery address was INCORRECT - so called again to update the physical delivery address at the end of day (3rd November 2022)

Today being the 14th November 2022 - i have not received a call, am unsure when / if i am getting my new device.

This is the 2nd time i have used Mondo for an upgrade, and i cancelled my previous MTN upgrade with Mondo due to no service at all.

Please can a Mondo / MTN manager call me and provide an update on my upgrade delivery status??

If i have not received any update before Wednesday this week, i will go to MTN myself and cancel the upgrade - just do it through the store.

Thanks,
Paulo Dias