Sad, depressing & Useless. Alas a little light at the end of the tunnel
It's quite ridiculous and self-damaging to Mondo that whenever one wants feedback from them, one always has to get their attention by turning to Hellopeter. I think that's unprofessional and quite frankly daft. 
I applied for an mtn data contract (this is the 2nd one I've taken out through them mind you, you'd think they'd be a little courteous since you've worked with them for a while) a week ago, and I was contacted by a sales agent who went through the details with me and subsequently informed me that the contract had been approved. It had been a week now and I have been calling and checking what the status of the application is. Thing is the customer service people I talk either don't know what is happening and they'd just rather tell you that the application is in "progress", or if it's an email or live chat, they'll just ignore your enquiry until you grow weary and give up (hilarious).
This is bad for the company's image, even though not all employees at rewardsco are incompetent, I can certainly speak for one Miss Kim Pillay. Each time there's a mess up, she's always the person who fixes everything, which leaves me wondering, of this woman is this good at her job, why isn't she in charge over there. It would make sense because so far, the front office support staff at Mondo is just useless. Especially those guys manning the email & live chat platforms. They're just plain useless. Instead of easing one's anxiety, they just compound your anxiety and raise your blood pressure. 