AFFINITY HEALTH INSURANCE REFUND
I downgraded my plan, but the full amount of R1629 was deducted instead of R1109. I asked why and if they will refund me the R500. Then the said no only 271, ok then I asked to cancel the membership it was on the 18 August. Because of the bad service I was getting

On the 25 August the took and amount of R1129.for September  but membership is terminated as of 31 August 

I was then told the money will be refunded back in 7 to 14 days

When I check on the 31 August I was told the refund was approved and will be paid

Today I'm told that the refund was declined 
How can I pay for terminated service