Terrible Service
I missed a payment a few months ago due to Telkom debiting on the incorrect date and did an eft to them the next day. Telkom placed my account with collections and since then I have endless problems. Telkom debit on the 25th of the month, but I dont get paid by then and some months dont debit at all resulting in me having additional bank charges especially since I have to pay manually every month. I changed my debit date to the 5th hoping this would help but they did not debit on that date and then try for the 15th for an amount that I dont know about, needless to say the debit returned. According to the statement they sent, I will be debited for R 3518 on the 05th but Telkom attempt to debit R 2400 on the 25th. Now my account has been suspended but this is no fault of mine. I chatted with 3 agents to try and resolve the problem but each time i provide my details, the chat disconnects. Telkom is the worst and I would not recommend them to anyone, I have never received such bad service and I have been with Telkom for over 10 years.