Poor service and communication - Flight Centre South Africa I am disappointed and annoyed!!!
We booked a cruise on One Day Only February 2020. The cruise package was administered through Flight Centre. Due to COVID-19, the cruise company canceled the cruise and advised that travel credit will be issued for the canceled trip, and should the credits not be used by 31 December 2021, we would automatically be refunded the value paid for the cruise. 

Initially, my experience with Flight Centre South Africa was good and those who assisted were on the ball, even during 2020/2021 when enquiring about refunds for accommodation booked, but since the initial booking, I had to deal with at least 5 different individuals to get to where I am now... which is not a great situation to be in. I am being sent to one and then the other. Email inquiries are not being answered, and the inquiry ticket issued on 23/02/2022 was only attended to this morning after I enquired again and the assigned individual to the ticket tells me that she would be able to provide me with feedback when she gets feedback and cuts the call (like many other calls I made in the past 2 weeks). Last week I spoke to a consultant who advised the ticket number has been assigned and that someone from sales will call me. It's a week later and no call from sales. The individual who initially assisted with my queries was on leave until the 26th of January 2022. When I followed up after 26 February 2022 via email, I got a response that he is now on leave until 1 March 2022. To date, I have not received a response to my emails not a call to provide feedback. When I enquired on the 1st of March 2022 I was told that the individual returning from leave is swamped with emails and will get back to me. It's been a week!

3 months since the cruise credits have lapsed and no refund or even a courtesy engagement about the refund. 

The trust relationship between Flight Centre and myself has definitely been tarnished by the poor service and lack of communication and processing of queries lodged.