Let me first say that we are fans of the W Hotel and have stayed in many of their hotels around the nation and are overall happy with the accommodations and customer service.  

I'm a local Phoenician who resides in the Arcadia neighborhood and frequents many of the wonderful restaurants and hotels this City has to offer.  After hearing MANY negative reviews from co-workers, family, and friends, my fiancé and I decided to give the W Hotel Scottsdale a shot prior to forming an opinion of our own for this hotel/restaurant/bar.

During a night out on the town with visiting and local friends, we opted to give this place a try.  Upon approaching the entrance of the bar, security tells us that we're not welcome here due to one of the members of our party not having closed toe shoes and another not having a collared shirt.  The attire our group was wearing was more than appropriate for any Phoenix/Scottsdale restaurant/bar.  Let me remind you that's is July in Phoenix, and over one-hundred degrees at the time of night we went to the W and the six of us just finished a dinner at an adjacent, popular restaurant.  The staff was flat out rude to not only us, but others in line wanting and willing to spend money and support the local hotel.

I will strongly suggest not staying here or supporting the quality of business they are running here.  During a time of a slowing economy and tourism, many businesses are forced to rely solely on the best possible customer service to attract and retain business--the W Hotel fell way short of this.

I was very discouraged after our experience here and will agree with the many other reviewers that this place in not worth supporting.  

Phoenix/Scottsdale has many great places to experience, so don't settle for this place.