Delay in releasing a shipment
We sent a shipment to WDH on awb# ********** and it was not released on time so the client left WDH. I then arranged for it to be returned to JNB on awb# **********. I've been in touch with DHL to get this shipment cleared and delivered ASAP as it contains a client's laptop. To this day the shipment has not cleared customs and I've been getting a lot of help from Thulina Nkosi who in turn copied me in on mails to the ISPN team. They requested the client Vat number, Importers code as well as the commercial invoice. All this was mailed to several people including Lenora Coertze, who claimed she never received the info till yesterday. I then mailed the info again yesterday which was a waste of time as this was sent already!!! I've been doing close follow ups since the day this shipment was sent by the WDH office with no fruitful results, the same thing happened yesterday (7th of Sep) and today again!!! As a former DHL employee I am appalled by the kind of service that is been provided to me as this is not how things were done in my DHL days. I need this shipment cleared and delivered to my client today without fail.<br> <br> Regards,<br> Kuki Mogotsi - Global Express Link