ADT fidelity- u have lost my faith so here goes ADT infidelity
Today I post my very first review on hello Peter, I even registered today for due to the circumstance to follow: ADT you should feel honored that u brought me to this point. I usually try taking up directly with the company I am having issues with, needless to say I have tried many times to give ADT Fidelity the benefit of the doubt because of their past reputation, the only thing one is ever successful with is getting them to cancel their fuel levy we are being charged for and increased every 6 months for petrol they do not use. I have brought numerous incidents to their attention mainly the lack of patrol in the parow area, I used to think they are giving preference to more affluent areas but the reality is they are just not giving any service and have less vehicles available, so stretched out but continue taking our money , I’m not sure if it’s since the changeover but have no confidence in them that they are “here when u need them” but one thing is true, they are “always theerrree” slow response time, no patrol, no call only during the day when u don’t need them at all, if u do eventually get through if call doesn’t cut or line unavailable, they are always saying they are too busy cos they are responding to calls but never hear of them actually responding, seems loadshedding is their new friend for an excuse, they publicise every far and few actual apprehensions which come from reactive measures instead of proactive measures that they have in place, ur best chance of luck is if the thieves decide to break in where an ADT patrol vehicle is parked for his night rest. 


While I managed to get my subscription reduced to just R300pm I just don’t feel that I should continue as it just doesn’t buy peace of mind. Any suggestions as I have heard that GAP and Byers doing what they are actually paid to do? 

These days thieves are not even fearful of the ADT sign, might be because of their experience, I would think the blue LED, ADT sign, external beams for extra security, coupled with the sounding of the alarm would immediately deter a criminal, but the more I monitor the criminal behaviour in our area it seems they are drawn to houses “protected” by ADT.