A battle for R150,50 goes beyond R150,50
I always take screenshots of all my bets, to use as evidence should something go wrong. On the 11 of June 2020, at 19:17 I placed a Live in Play bet, between Houston Rockets (Judi) vs Philadelphia 76ers (Reta) NBA Regular Cup. 

My bet selection was over 179.5 at total odd 1.75 I placed the bet with R86 , potential winnings were R 150,50. 

To my surprise when I checked my bet slip it was red (losing) wow!!!  I then checked my screenshots just before the end of the match, the result shows that the total was well beyond my bet selection. The final score was 96-91 (187). I then used SofaScore to verify the result, indeed it was over 179.5 

I then used live chat to explain the above, I was informed that my query has been will be resolved since I had screenshots. Boom days passed nothing. I decided to send an email to support on the 13 June 2020. The only response I received was the automatic reply only. 

I continued using Betway SA, hoping that the issue will be resolved. I informed a friend about the above , he just laughed me and said if it was Supabets your query should have been resolved a long time ago. 

On Friday I decided to try my luck using their Maxi call: **********. The first time called I was lucky the guy that picked was the same guy that assisted via the live chat, he had all my details including my bet Slip ID: **********0 

I was feeling very hopeful , he promised to get back to me via email or sms. Boom nothing happened. I called a day later same promise. 

The derail started on the 29 June 2020. I called support, they asked for my details gladly gave them. The guy then tells me that your bet slip ID cannot be found. He then tells me to hang up he will get back to me as he was seeking help. Boom nothing 

I then decided to try Facebook messenger on the same day. The response was quick, they also asked for my details. They also informed me that my bet slip ID cannot be found. They sent me steps to follow in order find my bet slip ID. I followed the steps, but couldn’t reach bets back dating from the 11 June 2020. I then check my transaction summary, all my bets win or lose back dating from the 11 June 2020 did not have an ID. I took a screenshot and sent it along with all the other screenshots. Guess what their response was send use your bet slip ID, because the one you have sent cannot be found. 

I understand that the people I communicated with via live chat, e-mail (didn’t get a response), phone call and Facebook messenger were doing their job, but if something is beyond your capabilities or knowledge you should seek assistance, especially if someone is providing you with solid evidence. 

The annoying thing about this back and forth, is that I have wasted my time and a lot of airtime calling support, just for R150.50. Anyway they say you fight for what is ours. I can gladly share the screenshots.