Unable to use Discovery Miles for in-store purchases
I have been unable to use Discovery Miles to pay for goods in-store for weeks now.  I reported the issue 2 weeks ago, and I sent in screenshots to ***********.  Apart from an automated response, I have heard nothing more from them, except one voice message by an agent who wanted to know what the issue was.  I have subsequently called back twice, and each time I get another story.

Today I was told that this was an ongoing issue.  If so, why hasn't the Bank contacted their clients to inform them of the issue?  Why do I have to follow up?  Why do they not respond to e-mails?  Why do they not call back their clients experiencing ongoing issues?

I am disgusted at the terrible service (or lack thereof).