Utter disgust in the service of DHL and its staff
DHL has lost my son passport with his approve USA work visa, a document with which one can commit numerous counts of fraud! And there reply to us... Sorry sir, we will send you an email and then you will need to take it to the police and report your passport missing, after that you will need to apply for a new passport and once you have this you will need to complete all the documents for the USA consulate and reapply for your work permit. The utter incompetence and disregard DHL and its staff has for a jong mans future is astounding. The chances are very high that his employer in the USA will cancel his contract due to this delay. Who is then going to cover the income that he will lose?
I am completely disgusted in the support that we are receiving from DHL and its staff! They advertise that they have the best securtiy procedures in place and if you should have any problems they will act with speed, transparency and give you constant feedback. Well needless to say, this is also not the case. How secure can your service be if they lose an important document such as a passport with a work permit and they do not get back to you unless you call them for a follow up and then finally tell you your document is missing and all the next steps is your problem!
Utter, utter disgust!!! 