Cartrack stay away
I purchased a Ford Everest ad was told by the dealership that they are acting as agents of Cartrack and that a unit was already installed in the vehicle and they could assist me in quickly changing it into a contract for myself.  I did that at the dealership and therefore the dealership acted as an agent of Cartrack.
From day 1, Friday 17 June 2022 their system did not work.  After various complaints I was informed that they will replace the unit but they could only do it the next Wednesday.  Upon replacement the installer even told us how unreliable these units were.  The system still did not work. During conversations  with Cartrack call centre they would inform me that my vehicle is, according to your system, at a totally different location as where it actually was.  Or indicate that my vehicle is still at my home though I left and was 20 km from my residence. This happened more then once.  I informed your customer care even before a week had past that I no longer wish to have a contract with your company.  They informed me that it must and would be escalated and I will be called by a senior manager before the end of day.  This happened twice and I am still waiting for these calls. I told the call centre where I actually was and can prove it via my google timeline and witnesses. I saw on the website that I could escalate the matter to the CEO and got a response from one Kavitha Lalla. I informed her that I cancelled the contract within the allowed 7 days cool off period.  She reverted back to inform me that I could cancel it for an amount of R 2500-00.  She did not adress the legal issue and is therefore either ignorant or ignoring it.  
I hereby acknowledge receipt of your follow up email and would like to advise you of the following.

 

Kindly be advised that we have since escalated the matter to the manager of our dealership department for further review and resolution as you had disputed the early termination fee of R2650 on a contract signed through dealership.
Kavitha Lalla
"We will provide you with feedback on the matter as soon as possible
Kindly be advised that we have since escalated your contract to our Dealership department who have confirmed that as you have agreed to the contract, you are liable for the standard cancellation process for the contract on vehicle"
She sent me pages and pages of my movements after the cancellation in an attempt to defer the issue.  I then demanded the records of the calls made to and from the call centre but Kavitha Lalla decided to ignore my demand and the calls and sms's from Cartrack demanding money increased drastically and well as the fact that they are now threatening me with legal action and blacklisting.  The CPA is clear but I will be left with no option but to bring an application to compel the call records.
This company is not only incompetent, unprofessional and totally incapable of understanding basic conditions of the CPA.  Do not allow then to safeguard your vehicle.