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 »  » Softphone Support
# Softphone Support
Softphones are applications on your computer, tablet, or smartphone that behave just like an advanced telephone.
#### How It Works
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Load up your favorite softphone application such as Bria, X-Lite, or GS Wave and start making calls. Some softphones provide video calling features that are also compatible with Amp Telecom services.
#### Practical Uses
* Work from home by using the same extension assigned to your desk phone on your softphone.
* Maintain the privacy of your mobile telephone number by using the softphone for outbound calls.
* Leverage the competitive calling rates of Amp Telecom when traveling abroad.
* Enjoy vacations and still be able to get work calls.
* Amp Telecom supports most SIP/SIPS/RTP/SRTP enabled softphones.
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 »  » Toll Free Telephone Numbers
# Toll Free Telephone Numbers
Toll free telephone numbers provide a convenience and value to your callers by providing a telephone number that can be called from anywhere in the U.S. free of charge.
Amp Telecom’s toll-free service provides an incredible advantage by providing the industry’s lowest toll-free call rates. Just order a toll-free number from Amp Telecom today.
* Provide an easy and cost-effective channel for clients to reach you.
* Build trust and credibility by offering a toll-free support number.
 »  » Transfer Call
# Transfer Call
Transfer Call gives you the ability to transfer a caller to another extension. An Unattended Transfer is a transfer that sends the caller to the destination without announcing the caller to the receiving destination. An Attended Transfer (also known as a Warm Transfer) puts the caller on hold while you announce the caller to the receiving destination. Calls forwarded to your mobile phone using Follow Me can also be transferred to internal extensions.
#### How It Works – Desktop and Softphones
Most desk phones and softphones will have a dedicated button to transfer calls to other extensions or even outside telephone numbers. Generally, you can just press the transfer button and hang up or press transfer again once the destination number answers.
#### How It Works – Mobile Phones
Calls forwarded to your mobile phone from Follow Me can also be transferred to another destination using the feature code \*1 for an Unattended Transfer or feature code \*2 for an attended transfer. Simply dial the feature code you want to use during the call and dial the destination number after hearing the dial tone prompt.
* Connect callers to other team members or departments without having the caller call back in themselves.
* Quickly route callers to voicemails or other departments without having to wait for the destination to answer.
 »  » Video Calling
# Video Calling
Video Calling provides a private video conference between two extensions.
Amp Telecom is compatible with the underlying video protocols used by most telephone manufacturers and softphone developers. The connectivity is transparent and works the same way as your voice communications. Simply dial the other person’s extension and choose the appropriate video call button on your device.
* Be face to face even miles away.
* Make meetings more personal even if you cannot be there.
* Be able to show or demonstrate objects better than you could with only a verbal description.
 »  » Voicemail
# Voicemail
Voicemail is the system used to record short audio messages from callers that were not able to reach you.
When a caller fails to reach you at your extension, their call is transferred to your extension’s voicemail. A default voicemail greeting will play when a caller reaches your voicemail box or you can choose to record your own greeting. Once the greeting is finished, the caller is prompted to start recording their message.
The voicemail system can be configured through the Admin & User Portal by selecting "Extension Settings" from the "Settings" drop-down menu. There, you can set up or disable your voicemail, change your voicemail password, and select the settings for retrieving your voicemail messages. Voicemail messages can be stored with Amp Telecom, emailed to you, or both.
* Access stored voicemail messages directly from your phone or through the User Portal. You can also have voicemail messages emailed to you.
* Easily manage and share voicemail.
* Continue giving callers the ability to leave messages even if you lose power or the internet.
 »  » Voicemail Storage
# Voicemail Storage
Secure storage of voicemail on our cloud.
Amp Telecom securely stores your voicemail digitally, so you can access it anywhere in the world that has an internet connection.
* No need to store voicemails on a phone and risk running out of space.
* Easily access and share important voicemails from anywhere with an internet connection.
* Rest assured that you voicemail is secure and private.
 »  » Voicemail to Email
# Voicemail to Email
Allows you to listen to your voicemail from a computer, tablet or your phone.
When a voicemail is received, an email with a digital copy of the voicemail is sent to the email address assigned to the extension receiving the voicemail. You can easily play it, share it, or store it for your records.
* Voicemail is available anytime, regardless of hours of operation.
* Voicemail can be accessed anywhere in the world with an internet connection.
* The digital file is easy to share or archive for record keeping.
 »  » Voicemail Transcribing
# Voicemail Transcribing
Voicemail Transcribing converts your voicemail message into text that is emailed to you along with the audio message.
When a voicemail message is recorded, the voicemail message is transcribed to text by an automated transcription service. Once the transcription is complete, the audio and the transcription are emailed to your designated email address for your voicemails. You can turn this feature on or off through the Admin & User Portal by choosing "Extension Settings" from the "Settings" drop-down menu.
* Discretely read the content of the voicemail message without the risk of others overhearing the message.
* Save time and act quickly by reading the transcript of a voicemail message without having to listen to the entire voicemail message.
Business
Mobility
Run your business from anywhere you can connect to the Internet. Whether you are in a new city every few days or simply working from your home office, Amp Telecom extends your office telephone system wherever you are. Follow Me, Remote & Multi-Device Extensions, and Softphone Compatibility for your smartphone or computer can ensure you’re connected to your office.
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#### Follow Me
Forward your incoming calls to multiple external phone numbers or to other extensions in varying locations. When a call comes in on your extension, the Amp Telecom Follow Me feature can ring other phone numbers and extensions based on the strategy you set.
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#### Softphones for Computers
If you enjoy simplicity in few devices and prefer working on a laptop from the couch, let Amp Telecom be your guide. Our softphone apps allow you to use your preferred softphone directly from your computer and work from any home, office, or casual remote location you desire.
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#### Remote & Multi-Device Extensions
When you work from home and find your business requires its own phone service, Amp Telecom supports any location with the broadband Internet that meets your needs. Add a desk phone to your existing local area network at home and work as if you were sitting in an outside office. Use the same extension to make it easier for your people to find you.
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#### Softphones for Smartphones
When you are ready to send and receive business calls using a dedicated line, Amp Telecom offers plenty of choices over your personal cell phone. We support many free software phone apps such as X-Lite, Zoiper, and Linphone open source. Commercial softphones such as Bria 5 or a paid version of Zoiper offer more advanced features such as call recording to your computer, call transferring, and conference calling. Inbound calls to your extension are transferred to your softphone while your outbound calls are delivered as if you were sitting at your desk.
Healthcare Solutions
HIPAA Compliance
Amp Telecom treats and protects confidential patient information with the care and security required by HIPAA compliant organizations. Amp Telecom offers a HIPAA compliant communication solution as a Business Associate for hospitals, medical offices, and other covered entities handling Protected Health Information as determined by the U.S. Department of Health and Human Services.
A HIPAA Business Associate addendum is provided to covered entities working with Protected Health Information (PHI) such as medical practices, ambulatory centers, and medical billing organizations, as required by the U.S. Department of Health and Human Services.
Along with the encryption all of the communications between Amp Telecom and your office, special treatment is provided to all stored faxes, voicemails, and recorded calls to ensure the utmost security to Protected Health Information.
Contact us today to find out more about our HIPAA Business Associate agreement.
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Plans and Pricing
At Amp Telecom, we make every effort to give you phone plans that fit your small business needs at a price you can afford. Whether you are flying solo across the globe, starting from the ground up, or growing your small business, we have a plan to meet your needs.
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Amp Telecom is committed to helping non-profits achieve their community-based purpose.
If your organization is a charitable non-profit organized under U.S. Code Section 501(c)3 or 501(c)4 and would like to learn more about how Amp Telecom can help your charity then tell us more about your company below.
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HIPAA Business Associate
Amp Telecom offers a HIPAA compliant communication solution as a Business Associate for hospitals, medical offices, and other covered entities handling Protected Health Information as determined by the U.S. Department of Health and Human Services.