Cartrack is a scam
January 8 2019, I agreed to a unit with cartrack. I sold the car 2021 but continued to pay the installment as I couldn't afford the transfer of the unit. The buyer of the car installed their own unit from car track because I got a call advising me of this, solely because cartrack thought the car was still in my possession. I advised the agent that the car was sold and the new owner doesn't know that there was a unit in it. The agent also advised me my last installment was December 2021 and never told me I must call to cancel prior to December . January I am debited and I reverse the debit because the 36months has ended. Cartrack is on my back tells me I was supposed to call and cancel the contract. It's a 36 months contract, it has lapsed..... Why am I calling you. Further you are a scouting company, you call people to take your units. If your contract says I must call in when the 36months lapses, and you can see I don't, how about having your agents use the same energy they used to convince me to take your unit, call me back and advise me, putting my choices on the table. Let me tell you why you do not do that, because you know people are busy, by the end of the contract, they will have forgotten that they have to do so, if they know what to do.
After being bombarded with calls, I agree to pay for January, but now am charged for Feb as well. 3rd Feb an agent advised they will send an email for cancelation and I will be called to conclude the cancelation. System notes reflect that I was called but did not answer. I suppose I do not work, Im only sitting and waiting for their calls.
9th Feb I receive a call about this January debit and cancelation. Nontobeko transfers me to cancelation and I'm read the clause. Done. Now am told I am liable for February as well, because it takes 21 days to cancel. When the unit was put in my car, I was immediately charged and unit immediately activated, but now am canceling, it takes 21 days... That's ridiculous... It's a moneymaking scheme. The contract I signed starts on the 8th of each month, today is the 9th I asked for immediate cancelation, I will pay pro-rata for the 1 day, 9th.... STOP SCAMMING PEOPLE CARTRACK.
Your procedures and processes only serve you, not the people who support you. Threaten me with blacklisting me, like other clients, I'll be glad to have it in writing, so I can refer to the Ombudsman.