Run from Bonitas!
My daughter joined Bonitas Medical Scheme from the 1ste July 2022. Although we supplied them with the authorisation to debit the monthly fee from our bank account, they didn't. We received email from them that they will take a dubble premium on the 2 site Augustus. When a debit order wasn't loaded for August, I phoned the company in Potchefstroom who assisted us with joining the scheme. Bonitas instructed us to pay a dubble premium ASAP. I made the payment on the 2de of August and send the proof of payment through to Bonitas. A week later we received an email from Bonitas that my daughter's membership were cancelled because they haven't received any payment. The broker in Potchefstroom followed it up for us, and they activated her membership again. On the 1ste of September again Bonitas couldn't get it to work smoothly. They took a dubble payment from our account. According to them we didn't pay in Augustus. Again, we had to send the proof of payment from August through, and the send us an email confirming that we will received the extra payment as credit 5 working days after the 7th. The broker contacted me and assure me that a credit hasn't been made for our account, because the extra payment will be located for October. Today, on the 5th of October we got credited for this extra payment. I am really furious because now there is no payment allocated for October. I can just imagine that we will receive communication any day now that they cancelled the membership because no payment as been made.
I would never have joined this pathetic medical aid if I knew that they cannot even get our payments to run smoothly. Just imagine if we are in a position to claim. Cannot even think that they will get that admin to work out properly.