i
Mixed emotions with OUTsurance. Claim submitted for power surge damage on a 55" Samsung Curve, paid R21000. Claim processed and outcome is replacement TV is valued at R15399 or so, with an excess of R4500. When I question the value of the TV, I was informed that depreciation of electronics plays an important role. Funny enough when i raised the depreciation versus my premiums at the beginning of the year i was informed that " The prices of goods and replacement parts increase yearly". Conveniently now depreciation favours OUTsurance. Being a member of OUTsurance for large number of years and having claimed before for Stolen soccer Jersey and a Bicycle, payout was to the value of the goods not the content. Surprisingly this has changed and feel very aggrieved. As a Layman they really fail to guide and in their policy documents there is nowhere defined on the issue of insuring the content and not the cost of the content. In saying that I need replacement of equal value.