Don't make me regret not signing with District Watch...
Until proven incorrect this will be my review of ADT.

Until recently I have always made use of ADT's services with little hassles over the years. For the last 3 weeks since moving and foolishly taking out another contract, it has been the one thing after the other. I am beginning to regret not signing up with District Watch, as ADT has an awfully bad reputation in the area where I live. I thought to stay with who I know - or thought I knew.

First: My alarm keeps going off, and loadshedding seems to get the blame for that. The first technician helped with that - my alarm stopped activating after his visit on 7 October. Thank you for that Llewellyn. He gave me quite a bit of information regarding how to expand my alarm system. The 2nd technician replaced magnets due to me changing the doors and windows. I had to pay a call out fee for this.

Second: Without the aid of loadshedding, while the alarm still activates sporadically, especially when I am at work. I don't even get called to inform me that the alarm has been activated. Neighbours/ Neighbourhood watch phone me to inform me of this, and I have had to phone ADT to please investigate/ patrol. I am argued with regarding the times they tried to contact me to inform me that the alarm has activated. The neighbourhood watch WhatsApp group informs me that ADT did inspection more than 2 hours after the initial call. They never call back when the alarm is activated to let me know that everything is okay at home. I have to inspect after work when I return. From what I read in the reviews; it seems that I must prepare myself for an excess fee due to "excessive call outs" at the end of the month.

3rd: When I insisted that a technician is dispatched to investigate, I am quickly reminded that there are fees attached to a call out. It took stubbornness and borderline rudeness (which I am not proud of) and insistence to at least speak to a supervisor who could expedite a technical visit without the fee being attached.

I would like ADT to prove me wrong, that it was indeed a good decision that I chose them as my armed response company. Just call me and let me know when my alarm is activated, I am reasonable, my expectations are low, hence why I am so upset that those low expectations aren't even met. Improve your response times, try more than once when you do call. I do not expect ADT to sit on my doorstep and watch my house 24 hours a day as if I am their only client. It isn't possible and it doesn't make any business sense whatsoever. Our area is not that large, 20-to-30-minute response-time is a bit excessive for an approximate 5 km radius (could be much less than that) that include the 5 immediate surrounding suburbs I assume will be included in the patrol area. Patrol cars that should be patrolling in the area, this kind of response time should improve drastically. It takes me much less than that to travel 9 km to and from work which exceeds the 5 suburbs I refer to above.

All I want is reasonable service, is that so difficult to provide?