Cancelled Premium still going off my account
<p>I have a policy with Platinum Life. On 24 May 2016 I sent an e-mail to them to cancel my policy (No.  ********** ) with immediate effect, as they were going to increase my premium to R 382.15. I told them that as I'm a pensioner I can no longer afford it anymore. I also told them that I don't wish to receive any more products from Isabella Garcia.</p>
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<p>On the 25th of May 2016 Annemarie Maritz contacted me by e-mail, and said that she had received the cancellation request, and had logged it with their cancellations department, who would contact me within 3 to 4 working days. She said that the policy would not be cancelled until confirmed by a consultant.</p>
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<p>A consultant contacted me the following week by phone. I decided to keep the policy, BUT AT A MUCH REDUCED PREMIUM OF R 107.38. Lizelle van Niekerk sent me the REVISED POLICY on 02 June 2016, showing the premium to now be R107.38.</p>
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<p>Today (01st July 2016) I got an sms saying the following: 'Debit Order R382.15 ISABELLA GA IGUG  **********  160'</p>
<p>I would like to know why the amount that was cancelled has gone off again???</p>
<p>Platinum Life must refund me R 382.15 less R 107.38 (= R 274.77).</p>