Absolutely pathetic when its comes to cancelling contracts
I took out a contract on the 30/05/2022 for a phone which I was told comes with a smart watch, I received the phone a month later on the 21/06/2022 with a set of cheap earphones instead of the smar****ch and immediately requested a cancellation the next day

You then confirmed that the phone will be collected and the contract cancelled

The phone was then only collected a month later on the 21/07/2022 

I was then debited R305 from my account at the end of July 2022, which I was warned about so thats okay but I am STILL waiting on my refund

And I get told today that I will be debited AGAIN at the end of this month, WTH 

One person tells me the contract is cancelled and Il be refunded, the next person tells me the contract isnt cancelled and I cancelled late, everyone has different stories - meanwhile Im sitting here with no phone or anything but Im going to be debited AGAIN?? 

Can this please be resolved and I want my refund ASAP, if Im debited again I will lodge another complaint on all your platforms 

I was lied to at point of Sale, I received the phone a month later, you then collected it a month after that, and now Im being taken for a ride, your poor service delivery is unreal 

And dont tell me to sort this out with Telkom, I took this contract out with YOU, MONDO --- I cant be the one running between you and Telkom trying to resolve you mess up 

Get this sorted please!!