Incompetent of staff
We completed & sent an income declaration form and emailed it to Bonitas with bank statements in November 2014. In January Bonitas confirmed that our monthly premium had been adjusted according to my income bracket. In March 2015, my medical aid was suspended without notification, when we contacted Bonitas we were told an affidavit was outstanding, which we did & sent to them. It was then confirmed that the matter was resolved & our premium was adjusted. In June we received a call requesting for the affidavit again, which we resent, we received no feedback, my wife called to find out why we were still suspended only to be told we needed to update the affidavit with additional information, which we did and emailed it with bank statements on 13/17/2015. We sent a follow up email on 27/07/15 due to no feedback. Today I rece an email to say that we must complete the income declaration form & return with bank statements, as they only have an affidavit on their records. Everything was already sent to them, we going around in circles & they keep asking for information that has already to them, I have proof of emails & ref numbers to prove. We are still suspended due to their  