Isabella Garcia deeply disappointed in treatment from your brand!
I am SO disappointed in your brand Isabella Garcia International!
I have been a loyal customer and Brand Ambassador since 2013 never once missing a payment. Even to the point that this was the first brand that my daughter started using as soon as I introduced her to skincare products.
In August 2020, due to the Covid pandemic, I was retrenched from my job and could no longer afford the premiums. As sad as it was for me to have to say goodbye to my most loved skincare brand, I had to cancel all future hampers and still made settling my account with you my priority.  When I asked Isabella Garcia international to assist me in anyway either with a discount on my settlement balance, there was no help at all!  Just a sorry ma'm there is nothing we can do to assist you.
When I was a paying member and a Brand Ambassador, I was the best customer to have, but when I could no longer enrich the empire with my money, the brand discarded me without a second thought, not even a R50 voucher (not that I will be able to buy anything with R50 from IG), but ja, just the thought that counts. Dear Miss Isabella Garcia, you (or your marketing agency) very eloquently write on your website that it is your life long quest to be of service to me and to do whatever it takes to protect and nurture my body and soul. I don’t need protection of my body and soul, I need you to show me and so many other consumers out there experiencing same from your brand, that you care about us and just like we were there for you during the glory days pre-Covid, you can be there for us now when we need you! 
Finally a consultant phoned me in December to determine the reason for my cancellation and I laid it all on the table for her, she agreed that the response of her brand was very inconsiderate to my situation! She then offered to send me a gift voucher to apologise for the lack of empathy from her brand. The agreement was also to call me again in March to assess my financial situation and then decide if I am ready to order my new hamper.
Just when I thought there was light at the end of the tunnel...sadly it was actually a train!!! I never received the solace voucher and when I followed up, it took you days to track and listen to the call and determine that I am indeed telling the truth and that IG failed me once again. I was then told that my voucher can only be mailed to me at the end of Feb. End of Feb I thought? Why? What’s wrong with email or SMS? At this point, it was just not worth it, and I have had it with your brand and just didn’t bother. Just to find out that the voucher was delayed so you could very deceitfully include it in my February hamper which you automatically reinstated without my consent and after I had cancelled my account with you! Shocking and so UNETHICAL! I can go on and on as the saga continues with every interaction with you.
IG, you send vouchers with new hampers anyway! Who you trying to fool!!! This voucher was supposed to be sent to me to say SORRY for treating you so awfully!
Disappointed is an understatement at my experience with this classy and stylish brand and lost for words! Consumers…beware. 
