Useless TELKO
REF CASE:  ********** 0

Telkom Billing,
 
I am sending this email on behalf of my mother.
 
I find it very disturbing that Telkom can treat an elderly customer the way, she has been treated. She visited Telkom Stores, communicated several times via telephone and sms conversations to address her problem and get reimbursed of a Total Amount of R15,500.00, that Telkom still continues to deduct monthly from her bank account(R750).
 
Now, AGAIN she has been requested to provide proof of payments that she has sent several times before. I am now urgently request that this matter get resolved, before I am going too revert to legal action, escalation to Telkom’s Leadership and Social Media. This is not a threat, but a promise.
 
Please feedback ASAP.
 
Best Regards,
 
Zel-Mari Oelofse