Disgusting service
Very poor service offered to a client of 12 years , If this is how they treat loyal customers I feel sorry for the new ones.
I have not lodged a claim for 12 years , I had a water leak last year and put through a claim for bathroom and flooring repairs that was rejected as according to them it was not specified and was told to move to a fully comprehensive option . I did as suggested at a major additional cost per month. It comes at no surprise that when I put a claim in last week for a flooring issue it was rejected. The best of all it took 2 weeks and many calls from my side to follow up to receive the bad news.
I seriously would not recommend Outsurance to anyone.
I foresee the ombudsman having to get involved and a cancellation of my policy.