Unbelievably terrible organisation/management
Judging by Telkom's lack of replies to the posts on this site I doubt I will make any headway, but this is my last chance. I have been a Telkom mobile customer for longer than I can remember, excellent reception, service, products, fees etc. never had any serious issue, my contract has since ended, so I proceeded to take out a new one, leaving the mobile behind as I love my current phone, and choosing to take out a LTE Router bundle with a Laptop as again, it was a brilliant deal that even the dudes at Incredible connection said, telling me to not even consider buying a laptop cash as the contract in TOTAL worked out cheaper than the retail price of the laptop and I got a large amount of data with it what a win! Or so I thought.

firstly to obtain the contract Telkom's sales team cut the call while putting me on hold multiple times over two months, speaking to multiple agents asking them not to do the same thing the previous one did, they promised they wouldn't (they lied) the same thing going for when they said they'd call back (they never did)

somehow I still managed to get the laptop, much later than planned, but! not without issue #1:

alongside the laptop contract of 499/month I was also signed up for a mobile sim card (on the 31st of May and the 31st of June, R139/month) I never asked for, no big deal, some small cash I had to part with that they would later refund me. the other problem is they debited my account for my actual contract of 499 a week early, on the 25th (I get paid at month end, and life is hard so there's no money in that account at that time) to which my bank charged me a late fee of R105. I will never get that money back as Telkom will take no responsibility for their wrongdoings)

To make sure I hold up my end of the bargain I made manual cash payments via checkers money market to keep my account up to date (over the two months Telkom debited the wrong dates, both time facing rejection fees now accumulating to a substantial amount) in spite of this Telkom debited my account to the value of R1201.20c on the 15th of August, far from any agreed debit order date as a means of obtaining their fees which I had already manually paid, therefore taking +- R2400 of my much needed money in total as opposed to the R1200 I had manually paid, when calling to inform them of their wrongdoings (many times, painfully) the agent was in agreement, after explaining to them when I'm supposed to be debited, that I have made manual payments, and showing them where Telkom has failed as a service provider (lets not forget the extra contract I didn't sign up for)

I assumed (silly me) that after those issues were brought to light that they would have sorted it out, no.

I was debited this month on the 15th to the value of R701.20c (why, I do not know) I phoned to enquire why, the agent proceeded to tell me that this was yet another mistake, as the collections department who has been debiting my account hasn't communicated with the regular debit order department in time, so this was a debit that unnecessarily came off and that I would not be debited for the coming month AND that I would receive a refund/discount on my next debit order to account for the extra R101,20c that came off, LOL. 

I have as of 08:05 this morning received an email from Telkom's Credit Management department that I OWE THEM R599.94c which is what has prompted me to file this complaint.

How is it that a contract taken out on the 1st of June has accumulated debt of R2500 (excluding the two wrongful extra debits of the extra contract I never signed, nor agreed to)  where I have made all necessary manual payments that should only even accumulate a debt of R2000 (499 over 4 months) even though all payments have been made? 

I also have all invoices, email chains, dispute queries (most without a response from Telkom) and even recorded phone calls saved to validate my unfortunate experience with Telkom. 

I have no idea what will come of this, regardless it needed to be written out and this was the best platform possible, I will copy this and distribute it to as many relevant parties until an actual living human being from Telkom contacts me as opposed to an automated, never responding system. 

Regards,
Martin Venter