POOR SERVICE FROM SCRATCH
Joined the medical insurance on 01.06.2019.  Cassandra closed off my policy.  Within 3 days I was supposed to be debited, I phoned Cassandra who told me my debit order was unsuccessful.  When I told her to show me evidence that a premium was tried to be debited, only then she came back to me and told me she has made a mistake but the premium did not go off as she gave me the wrong premium.   So, she did not have a facts straight when she spoke to me.   I was told to wait for 28 days to receive my medical aid cards and original policy document.   On 01.07.2019 I have spoken to Eshian promising me to follow up on my medical cards.  On 03.07.2019 I have spoken to Fana who followed and to my surprise my medical cards have yet not been dispatched.   So clearly you are not in for good business with empty promises.   I will take action by cancelling this plan as it seems to me Affinity Health cannot action a simple request   I just wonder what will happen when I have an emergency.  Thank you Affinity for showing from the start what you are up to.