Total disregard to customer satisfaction/ Misinformation/ No competence either!
An agent had misinformed me on my sales call only to find out a year later that the information that was explained to me was not factual. neither does their documentation clerify the questions that i had asked their agent whom we trust and make the decision to take up these insurances. I have paid for a long time for benefits that i was initially misinformed on. On numerous calls i have requested the voice Logs of my communication with Affinity health who refused to make these recordings available to me. i have contacted the insurance Ombudsman who have sent you a letter to correspond and you guys still fail to comply. is a client just another number on your book? or does what we going through mean anything to you? in my opinion and judging from this experience our satisfaction means nothing to you! you guys are delayed and if somebody had to go through a claim are you going make them wait for weeks for you guys to authorise?