Individual that shines
I am extremely unhappy with Telkom as a business right now. But I also believe that good feedback should be given to an individual where it is due.  After speaking to 3 chat agents online, 2 agents at 10213 and 2 agents at 10210 who all told me different things and caused much frustration, I eventually ended up with a lady by the name of Carol Khanyile. You will do well to hire more resources like her as she turned a very unpleasant experience around with her professionalism, patience, friendliness, kindness and competence.