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# How to Reach DLS
It only takes a few clicks to reach the specialists at DLS Internet Services. Through our call hotline and support email, we have a dedicated customer support system set up. Any request you may have is welcome, and our customer care representatives will get back to you right away at the numbers mentioned below.
Our customer service helpline is run by courteous, highly qualified support staff that promise quick answer to any query. **We pledge to respond to your inquiries as soon as possible.**
##### Sales
* 800-323-2099 option 2
* sales@dls.net
* www.dls.net
* 950 E. Oak Street
   Lake in the Hills, IL 60156
* Mon-Fri 8:00am - 5:00pm CT
##### Technical Support
* 847-854-4799 option 1
* support@dls.net
* 24 hours, Every day
##### Billing and Compliance
* 847-854-4799 option 3
* accounting@dls.net
* Mon-Fri 8:00am - 5:00pm
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## Links That Tell The Story
## DLS Internet Services
* 847-854-4799
* [950 E. Oak Street
  Lake in the Hills, IL 60156
* Mon-Fri 08:00am - 08:00pm CT
## Legal
## Trusted by
Copyright © 2025. DLS Internet Services. All Rights Reserved .
# Contact Sales
### Request Information
Contact me about:
 Virtual or Hosted PBX Small Business Phone System White Label Unified Communications High-Speed Internet Access Collocation
Number of Employees
### Talk to an Expert: (800) 323-2099
**Address:** 950 E. Oak Street, Lake in the Hills, IL 60156
**Email:** sales@dls.net
# Network Solutions and Services
OUR WAY
EXPERTISE
SERVICES
CLIENTS
## PHILOSOPHY
!Before engaging a consultant you need to understand and be comfortable with their philosophy and approach. At DLS, our goal is to become your trusted technology and business partner. Throughout your relationship with us, we contribute measurable value and help you make the most of your technology investment.Many technology consultants also act as vendors to their clients. They both recommend and sell hardware and software. At DLS we believe that ethical technology consulting should be free of any conflicts of interests. We believe that it is wrong for a vendor/consultant to become the “trusted adviser” to an organization, and then use that trust to sell a whole slew of goods and services that have been designed to generate profits. We stand to protect our customers interests by offering unbiased approach to technology solution and firmly believe that a consultant who is vendor- and manufacturer-neutral is likely to play a more integral role in achieving your long-term goals.
### PROCESS
###
### Discovery
| 1. Business Process Audit 2. Documentation of existing systemsand processes 3. Identification of Pain Points |
| --- |
### Strategy
| 1. Customer Requirements Researchand Vision Initiative 2. Development of Value Proposition 3. Solution Modeling and Network Analysis 4. Compliance Analysis |
### Planning
| 1. Requirements Planning 2. Network Design and Engineering 3. Hardware, Software andSystems Planning 4. Development and Maintenance of Project Schedule and Budget |
### Implementation
| 1. Project Management and Administration 2. Development and Bid Administration 3. Procurement 4. Lab Modeling 5. Scheduling and Deployment 6. Demonstration and Acceptance Testing |
## EXPERTISE
DLS Network Solutions and Services Team (NSS) is an organization charged with providing I.T. consulting services to our customer base. Focused on premium customers, NSS provides complex design, implementation, performance and optimization services to our client’s networks. Our engineers are accustomed to operating in a fast paced, high impact environment where they directly contribute to the success of our customers by deploying and utilizing the latest networking technologies.NSS Engineers possess hands-on experience with a variety of real world customer networks and are continuously challenged to expand their knowledge and ability to apply it to our customer’s I.T. infrastructure.Much of DLS’s NSS Consulting Expertise is built on 15 years of operating a regional Internet Service Provider network built to deliver business and residential access services. Since 1995 the company has been expanding the ever changing footprint of its production network to deliver services over T-1, T-3, aDSL, Fixed Wireless, Giga-MAN and Opt-E-MAN mediums. DLS operates two regional Data Centers in the Chicago Metropolitan area. For over 10 years DLS co-location network provides customers with reliability and performance needed to keep their infrastructure connected using technologies from Cisco Systems and HP. Our network presently employs routing protocols, VPNs, Intrusion Detection and Prevention Systems, UCE and virus filtering systems, highly available email and database servers built on SAN and Virtualization technologies. DLS has over ten years of experience in design and operations of public and private fixed wireless networks. Its largest network covers part of Northwestern Chicago Land along Fox River Valley utilizing RF equipment collocated on 26 towers – all professionally deployed by the DLS Installations Team. Our installation and engineering teams possess extensive experience in point-to-point and point-to-multipoint RF broadband field using both licensed and license free equipment. From basic wireless engineering to frequency mitigation to spectrum analysis or campus wireless network design – you can count on sound business solutions backed by our experience in RF/Network engineering.
## SERVICES
## CLIENTS
DLS Network Solutions and Services Team (NSS) is an organization charged with providing I.T. consulting services to our customer base. Focused on premium customers, NSS provides complex design, implementation, performance and optimization services to our client’s networks. Our engineers are accustomed to operating in a fast paced, high impact environment where they directly contribute to the success of our customers by deploying and utilizing the latest networking technologies.NSS Engineers possess hands-on experience with a variety of real world customer networks and are continuously challenged to expand their knowledge and ability to apply it to our customer’s I.T. infrastructure.Much of DLS’s NSS Consulting Expertise is built on 15 years of operating a regional Internet Service Provider network built to deliver business and residential access services. Since 1995 the company has been expanding the ever changing footprint of its production network to deliver services over T-1, T-3, aDSL, Fixed Wireless, Giga-MAN and Opt-E-MAN mediums. DLS operates two regional Data Centers in the Chicago Metropolitan area. For over 10 years DLS co-location network provides customers with reliability and performance needed to keep their infrastructure connected using technologies from Cisco Systems and HP. Our network presently employs routing protocols, VPNs, Intrusion Detection and Prevention Systems, UCE and virus filtering systems, highly available email and database servers built on SAN and Virtualization technologies. DLS has over ten years of experience in design and operations of public and private fixed wireless networks. Its largest network covers part of Northwestern Chicago Land along Fox River Valley utilizing RF equipment collocated on 26 towers – all professionally deployed by the DLS Installations Team. Our installation and engineering teams possess extensive experience in point-to-point and point-to-multipoint RF broadband field using both licensed and license free equipment. From basic wireless engineering to frequency mitigation to spectrum analysis or campus wireless network design – you can count on sound business solutions backed by our experience in RF/Network engineering.
| Our Clients | Our Clients |
| --- | --- |
| Our Clients | |
800-323-2099
# CLOUD PHONE SYSTEM FOR SMALL BUSINESS
Defining the Small Business VoIP Experience
One Call at a Time
DLS Virtual PBX brings together voice, video, fax, SMS, web conferencing in one *unified communications package*
### Cut Costs
Enjoy advanced PBX features and capabilities bundled with unlimited nationwide calling
### Send Faxes
Effortlessly send and receive fax documents at your fingertips
### Use SMS
Send FREE SMS messages from your business phone or desktop
### Record Calls
Record and transcribe, store your phone or conference call recordings with ease
### Connect all Locations
Tie all your business locations into one communications domain under a cloud phone system
### Uncompromising Support
Get FREE 24/7/365 uncompromising technical support
## Affordable Cloud Phone System for Any Size Business
* DLS' Virtual PBX service is designed to offer a majority of the hosted PBX features at a price small business can afford. It empowers your businesses to improve customer responsiveness.
* DLS' Virtual PBX uses Voice over the Internet Protocol (VoIP) and cloud technologies.
* Many advanced features such as  and  (Automatic Call Distributor) come standard.
* In addition, DLS Virtual PBX includes the latest call center management tools. Take, for example, recording and monitoring of live calls to generating visual call reports from the web.
## Why Does Small Business Need a Cloud Phone System?
* #### It costs less than a premise-based phone system and phone lines.
* It offers features that help small business appear and stay competitive and communicate with your customers the way a larger business would.
## Don't Forget Instant ROI
#### Traditional phone system requires costly maintenance, phone lines. Even more, investment is needed each time you want to expand your staff. In contrast, with a cloud phone system there is only one service provider and no hardware to invest in. DLS virtual PBX scales up or down depending on the needs of your business
## Call or Conference in High Definition
High definition calls deliver rich, crisp and clear tones with distortion-free bass. Say “good-bye” to traditional narrowband calls. DLS Virtual PBX delivers twice the audio band for all calls and conferences on DLS’s network.
## Empower Your Team with the Free SMS Messaging App
Why not add SMS to your company’s communications arsenal? Fast and effective short message communication is a requirement for modern business. Cloud phone system provides message broadcasting capabilities as well as workflow automation  to help small businesses achieve their unique objectives.
## Take a Whole New Approach to Call
With the cloud phone system you can place voice and video calls using traditional desktop handsets, smartphones, tablets or desktop computers regardless of their geographic location. All you need is a reliable Internet connection. Work away from the office. Anywhere!
All This
in One Cloud Phone System
* Unimited Auto Attendants
* Voicemail to Email
* Flexible Business Schedules
* Web Conferencing
* Follow-Me
* Mobile and Desktop SoftPhone
* FAX
* Call Recording
* Advanced IVR and ACD
* Operator Control Panel
* SMS
* Predictive Dialer
* SalesForce (tm) Integration
* Team Chat
## Cloud-Based Phone Systems for Small Businesses FAQ
What is a Cloud Phone System?
Also known as a hosted Voice over Internet Protocol or hosted VoIP system, a cloud-based phone system is a platform that is hosted by a service provider. The cloud-based phone system allows your business to make phone calls that rely on the Internet for transmission as opposed to copper wire-based systems in traditional phones.
Does cloud-based phone system operate on different hardware?
A cloud-based phone system replaces the need to rely on copper wire-based landline phone connections to facilitate communications. Consequently, it relies on hardware and software that is run and operated by voice service provider in a cloud in terms of connectivity. The this phone system is provided as a service that is typically accessible via private network connection or public Internet. The basic function of a microphone to send voice signals and a speaker to receive voice signals is the same but it operates on an entirely different technology.
Is a cloud-based phone system expensive?
There are variable prices for cloud-based phone systems. The pricing can range anywhere between $10 to $40 per user depending on the features your business uses and the number of connections there are.
Can I avail the basic telephone features from cloud-based phone system?
Yes. A cloud-based phone system allows you to utilize the basic telephone features and offers you a wide array of additional features that can help make communication within the organization more efficient.
Is cloud-based phone system best for small business?
A cloud-based phone system is indeed suitable for small businesses. The phone system facilitates a wide array of unified communications features useful for businesses whether they are large or small. A small business can use cloud-based phone systems to open doorways for greater success and access to features traditionally available only to larger enterprises in the past.
Our sales representatives can match phone system features with what your business operations really need.
Join hundreds of customers relying on the DLS Hosted PBX for their success. ​