POOR SERVICE AND NO FEEDBACK
I have sent my BONCAP INCOME VERIFIKATION FORM 2022 to BonCap  on 4/11/2021.Ref nr 041121QVPKOH was received.  I also received the following mail:Dear Miss J Geldenhuys

We acknowledge receipt of your Annual BonCap 2022 Income Verification via email/Fax 
They have requested affidavit regarding the income.  This was sent to them and the following ref was received  Your query number is : 291221QXXDRB.  My broker has followed up and the answer was we have a backlog and will provide feedback.  Several reference was received on my follow ups.  In January 2022 a premium was deducted for an income group R19 000+.  I have received an SMS that my medical aid is suspended.  My oncologist has also phone me today informing me that they can not arrange my treatment because of the suspension.  This is a total embarrassment.   Several emails was sent to people without any assistance.  In the meantime I can not go for my cancer treatment.  Is that the way how they treat our members for people who is not taking ownership for problems to sort it out.  Could  management please look into the matter and assist me urgently.  I need to get answers to start my treatment.  I can not get penalized for staff that is not doing there work.