Ref: 192CWK051217
I called Telkom to advise that my home internet was down on the 2.11.17. This is the second time its happening in 2months. The first time the technicians came to fix the line and it was fine for a couple of days. Thereafter it would disconnect every other day and reconnect on its own. This time it hasn't reconnected since it disconnected on the 1.11.17. I called to login the query and was told I'd get an sms with a reference no. I didn't receive the sms. On Monday afternoon I called again and was told no query was logged and they don't know what might have caused the glitch. Anyway this time I received the sms with the reference no. When I asked when I should expect the technician to come out I was advised she doesn't know, the first available technician Will call me when they are coming to my house. It's now 3 days later and I'm still waiting for the technician. I never get a discount from my monthly payment for the days I'm disconnected. Lots of people are complaining about Telkom and I'm considering cancelling their service. Bad service providers period!