Irregular bet
Hi

On the 23/04/2022, I had the worse thing that can happen to a betting customer, a bet that I didn't place was made by a glitch or system error. I immediately made a screenshot of the bet and got in touch with Betway through their chatbox platform. The back and forth that occurred on there, that there is NO WAYtheir system can do that, that I'm the one that must of made the bet, without advising me I forwarded the screenshot of the bet I took which is 1 minute after bet placed. I requested that the bet be frozen and I didn't want the outcome whether for or against me(the bet was goals to be over 1.5{2 goals+} over the game, which isn't so crazy), but I wasn't interested in the bet because I hadn't placed it...I had pressed the close button and it(error) pressed on the bet now button above on the mobile betway betting page. To my horror, I was treated like I'm trying to scam them my R700 that was placed on as a wager. I

I called in to betway as this chatbox communication was delaying and the experience feel was not comfortable as it was suggested that I cashout and salvage the R587.00 that is left on the bet which I declined on because that would mean I'm participating in the bet not placed by me.

The help desk consultant I got didn't help in my claim as he was also taking the same stance the chatbox consultant had said, He then said to be escalating my claim to his technical team which he didn't come back to me after 4 hours plus and I called in and asked for him (which he claimed to just had received feedback from his technical team and no technical problems were found as he was about to give me a call), which I didn't believe he was going to callas this answer wasn't satisfying I requested he put me in contact with his supervisor/superior or the technical team as his personal assessment of my claim was not possible when I asked for his opinion. 

My argument was why would I call or contact them under 3 minutes of placing a bet when the results of the bet(soccer game) would only be determined after 90min of the kickoff, the only advantage in my claim was to get my full cash back if granted, which my cry wasn't so much about the cash but about the glitch on their product which shouldn't be having this kinda problem as when dealing with money and emotions which is very sensitive, accuracy is key. 

Made contact on the 25/04/22 and got a different consultant as the previous one and said someone else would call and deal with this matter and not him. The new consultant was more respectful and said they would look into it as he is escalatng it 

On the early hours of the 24th and the 25th I deposited money into betway to see how this could happen...I found glitches that kinda explained how this could happen, when betting on live games(games already playing, the system fails to be accurate on the options you press, making double entries affecting any option above the one you press). As I stated that the mobile betway page layout has the Close button at the bottom and the Bet Now above it, meaning it fits how you can press close and it also places a bet in one action. 

I now want to take them to task and be compensated for doing their Testing, accusing me for trying to defraud them and opportunity cost I could've had with my cash to bet. 

Regards