Cancellation of honeymoon flights to Bali on 11 Dec2017
Hi,

My wife and I booked for our honeymoon to Bali in September for the 11th Dec and due to the volcanic eruptions and activity made contact with flight centre on the 29th November to either cancel or change our destination with Lorraine Hlongoane. On the 4th Dec I called again to cancel and get a refund for the flights as the airport was continually being closed and we deemed it unsafe to attempt to fly there. I again spoke to Lorraine on the same day and she recommended that I email her and she will correspond with Emirates to get a refund. To this day I have been unable to get any feedback and response from here and I don’t know what is happening as I’ve just gotten back from honeymoon. Could someone please assist me.