Bad service from DHL
<p>My parcel arrived from the US on 4 February 2017 at customs. After a week or two I mail the supplier which informed me that it is normal to wait that long.</p>
<p>On Friday 17 February I received a sms from DHL informing me that they had problems contacting me.</p>
<p>I phone DHL on Monday 20 February and received an e-mail,  **********  to send prove of purchase.</p>
<p>On Wednesday 22 February I phone again and was told that I used the wrong e-mail. I immediately send the info to the new address but received nothing back. (yet)</p>
<p>I am worried about all the negative feedback from DHL and is afraid of holding fees been charged at customs caused by DHL not doing their job.</p>