Online refund team totally useless
On 20 March the online department received my refund back from Emirates, i contacted them and yaseen and mogomotsi couldn't pick up any refund, John and Jaime both confirmed that the refund was there.

On monday 27 march John from the Sandton branch even sent them a screen shot of the  proof i have sent numerous emails try to contact but no one bothers to answer the phone or reply to my email. I assume i will habe to wait another 12 weeks for my refund that is totally unacceptable. 

The communication by the online team is non exciting.