Appalling Service!!
I opened a Discovery Bank credit card in February 2021, with no limit as I wanted to use this as a savings account. The service up until delivering my card was great. I transferred a lump sum of monies into the card. Over the weekend I needed urgent cash and so went to Checkers to draw cash out of my Discovery card where it was declined. I called the call centre and they assisted with the withdrawal limits and said I must wait  10 minutes. I waited longer than 10min and still no luck. I called again, to be told by the agent that i can only use Pick n Pay to withdraw cash, that is not what is advertised on their site, and my phone died on me. When I got back home I called the call centre again, the limits were increased, then the lady told me that i needed to go to a Nedbank to do 2 balance transactions to activate the card and then withdraw cash. She informed me that the transaction can be done at any Pick n Pay, Checkers, Shoprite and other big retailers. She escalated the matter and gave me a reference number. On Monday 8Th March, i went Nedbank, did 2 balance enquiries as instructed. At this point no -one called me from Discovery to inform me of the progress. I went into Checkers at 14Th Ave, to draw cash, far less than my daily withdrawal limit, just for it to be declined again, and the cashier told me its due to exceeding the limit. I called again, explained myself for the 4th time, just be told that he could not see any feedback form the technical team on my query and it could be the card that is faulty, OWM !!! I told the agent that i wanted a manager to call me by 4:00pm, so that I can close my account and transfer my monies out. Guess what no-one has called me. Anyway why did i think that this bank would be different to any of the others in SA :(.
Anneline Cornelson