Taking your offer to provide written communication you had with an unhappy customer 
Good day, Website Design team. 

I am writing this in the interests of transparency and in response to your reply to Jaco H, who wrote a review of your services on March 7 at around 09h16, and to which you have replied that anyone who wants to know what happened may request you to provide the relevant communication between you and the unhappy customer (Jaco H). 

Well, kindly do provide me with "the copy of all the written communication" in this regard. I have been looking to get into business with Website Design but as Jaco H has said, it is difficult to get hold of you guys over the phone even in situations where one believes matters at hand necessitates a phone call.

I think it will be fair that I am provided with this information so that I can make an informed decision about whether or not I should get into business with you given how Jaco H has just described their experience with you, and it looks like they are your current customers having had a website designed by you guys as far back as 2011 (meaning they are your repeat business).