PATHETIC SERVICE AND UNSKILLED STAFF
I have a shipments from China which has been stuck at customs because DHL staff they not responding to their email and they do not even send feedback, the customs personnel requires supporting documents which DHL has not send to them and they are not responding to their mails.  On Monday i was supposed to receive my second shipment and i've been told that it will be in Midrand.  I have been calling and their agencies dont even have the information.  At some point my parcel was even missing.  Now I have been informed that it must go through customs for physical inspection which i don't have a problem with but my problem is the fact that it was supposed to be delivered yesterday according to the on line status now it has to go through another process which can take another 4 days or even more judging based on my first shipment which they've had for 3 weeks.  They dont provide feedback.  I have wasted so much money calling them to find out what's going on, I am appalled by their services.  