Lack of training and gross incompetence
I resigned from my job, I was on a medical aid and it was unfortunately a closed scheme and I therefore could not continue with it. At the time I was already pregnant so I called Discovery's call centre and they were very honest with me and told me they imposed a year on pre existing conditions and I appreciated their honesty. I then called Bonitas call centre, explained my situation fully and was told as long as I could prove my resignation and furnish my member's certificate and they could prove my previous medical aid was a closed scheme then I was covered for everything and there would be no waiting period imposed including on the pregnancy.I then sent all the documents requested only to find out when I got my cover and benefit documents that Bonitas had imposed one year waiting period on my pregnancy. I then called Bonitas and spoke to another consultant (winston) who assured me I was totally covered, had 6 visits to the gynae and my delivery was fully covered only to find out when my doctor called that there was indeed a one year waiting period imposed on the pregnancy. 2 consultants totally misleading me-this shows lack of training and total incompetence, such a disgrace