Enabling Fraud and arrogant call cebntre
21 Oct credit card fraud identified by fraud department. They cancelled the card. will issue a new card in 2 to 3 days and asked for delivery address, I confirmed Jhb. I call 28th The call centre tell me the courier cannot get a hold of me. I tell that's a lie and she hung up. I call back and leave message for a team lead. I call back 4 hours later and had the misfortune to speak to Fran?ois. I ask to speak to a manager.  His response-managers do not speak to customers. Great response for a call centre. Call the courier. Who claim they left messages How? the number called was discontinued. The cell number is also not mine. They commit to deliver 29 Oct. I receive a call, they cannot deliver as the card is in Dbn. Try the call centre again to find out how to cancel, get the correct number for FNB platinum card holders who don't help. How can you contact me then send a card out with someone else's contact details. So much for ensuring the safety of my credit card or any bank security? Your call centre is the ultimate in bureaucratic incompetence. You delayed responding to my email complaint, then arrogantly demanded payment without addressing my security concerns.