DHL: Daylight robbery and incompetence
This has been the worst and most costly experience I've ever had with DHL. I am a frequent buyer of Yellow peeling oil from the Philippines since it isn't available in the country. My first few orders were made through DHL and they were delivered without a hitch. 

My last order: AWB  ********** 722 (3rd May 2018)  was delivered to my home address after paying customs fee of R381.15. Recently I placed another order and it arrived in the country on the 3rd October 2018 ( AWB  ********** 953) and was charged R429.11. after 3 days I called to find out why my item hand't arrived, they referred me to Khutso Matlou but the phone kept ringing without an answer and the receptionist told me she probably knocked off. I understood.
Day 3 I called again and again the same story and begged them to send her a message to reply back to me. After a frustrating streak of no returned calls, I receive an email stating I need to send Descriptive literature of my parcel as it has been detained by port health. I struggled to get it but eventually sent one. Again, no feedback until countless emails and calls I get a message telling me my parcel needs to be registered with MCC.

After charging me a customs fee to only later purposefully detain it is pure nonsense. and more than that, why all of a sudden do i now have to register an item that I frequently via the post office but with long shipping delays and via DHL before, now be subjected to such treatment. I am really tired of having to be treated like an idiot after spending R2800 incl shipping of S70 for efficient shipping only to be delayed by incompetent service from DHL.