Poor Client Service by Cartrack
I am a Cartrack Client and have been for over a year now but the service i have been getting lately is very bad. I recently purchased another vehicle in the week of December 2021 however, to date I have called countlessly to schedule an installation for a tracking device however, to date their technicians have proven to be incompetent.

I have provided all the information required for the installation of the device as well as satisfied all the contractual obligations however to date, their technicians contact me daily moving the installation by a day and that is very risky to me as a customer as I am now in breach of my contractual obligation with my insurer. at this point I am worried what would happen if something were to happen to my other vehicle with their device installed already as they have proven to be incompetent and it seems that I am now fighting for them to service me as a customer

I have also wasted a lot of airtime calling. Just today alone i have been transferred to countless departments and have been onhold for more than 20mins and nobody is willing to help!

I have never missed a single premium ever since i got the policy and to date, I have lost all faith in their services