Mondo/MTN and Rewards Co, a system designed to mislead, scam and frustrate us as consumers.
MTN/Mondo and Rewards Co, now this is a match made in hell. I have launched a written complaint with Mondo aka Rewards Co on 30 June 2022 and to date, after going through a lot of red tape designed to frustrate us as consumers, the only thing I managed to get from them was a partial recording of the contract that led to the extract of the below complaint with the numbers partially left out for security purposes:

 Kindly be informed that I would like to register an official complaint with your company against Ms. Sasha Lee.

On or around 22 June 2022 at approximately 13H15 I received a call from one Ms. Sasha Lee offering me a cellphone deal so good I was unable to resist. She offered me a Samsung Galaxy S22 Ultra 256 Gig,750 airtime and data on a 24 months contract for R799p/m (open line) as an upgrade on my existing contract and number (083.....), and the open line will be capped or locked to exceed the monthly payment by R1 only should I deplete my data or airtime so that I don't get a surprising bill at the end of the month. I am not 100% sure about the data I was to receive or the fact that the air time was R750 or 750 call minutes, but that is neither here nor there since all your calls are recorded. She further assured me that I will still be able to pay my contract cash as it has always been the case since I despise having network providers accessing my bank accounts because they are uncontrollable and always do as they please in one's bank account. She then requested my bank details as the deal required to have them on the system, but the contract will still be on a cash basis.

I also explained to her that my existing contract is not due for an upgrade and cannot be upgraded at this time. However, she assured me that she is in a position to take my existing contract of which I am paying R900p/m and replace it with the one she is offering me without any extra cost from my side. I told her that this offer sounds too good to be true, and she assured me that it was indeed true.

Subsequent to the above material misrepresentation, I then agreed to the contract offer and was really excited that she made my day. Now on the same day I received confirmation of the "upgrade" in question, but imagine my surprise and disgust when the document listed the device as a Samsung Galaxy S21 FE 128 Gig. I immediately wrote to MTN informing them that the device listed on the contract was not what I was promised. They responded requesting my profile verification details and later promised that someone will call me as soon as possible to attend to my challenge, but they have since vanished.

On 28 June 2022 the device was delivered, and my worst fear was confirmed, it was a brand new Galaxy S21 FE 128 Gig. I know there is no resemblance between the S21 FE and the S22 Ultra unless one never visited GSMARENA and is also technologically challenged/disabled. The other one is the Samsung flagship and the other is an entry level device for those that wish to have a flagship but don't want to pay for the flagship. I am currently using an S21 Ultra, now if I was upgrading (not downgrading), how will an S21 FE be an upgrade?

On 29 June 2022, I went to an MTN store to request an explanation and to have my dilemma sorted, once again, I was greeted by another surprise that made my blood boil, now your Sasha Lee has registered a new contract in my name without my approval. This is after I have told her that I am actually getting rid of contracts since I managed to go from 3 contracts to 1. I felt that R900 per month was still a lot to pay for a cellphone at this current stage and she assured me that the R900 was falling away and I will be paying R799 only, but instead, she has now added R799 0n top of the R900 I am paying. On the same day I later received an SMS confirming that my bill limit for (071.....) has now been set to R570 and this is what I could spend over and above my contract costs every month and this is after Sasha Lee promised that my bill limit was set to R1, now this, and all of the above supersedes incompetency in every way. Still on the same day, the device was handed in to MTN Menlyn with Reference:IRMS 85..... I then went on further and called your call center to inform them of the cancellation of this new fraudulent contract.

Following the above events, I hereby request that you promptly forward me the recording between myself and Ms. Sasha Lee since you are required by law to record all calls and furnish me with the recording upon my request. My experience with you as Mondo at the hands/lips of Ms. Sasha Lee has led me to reach the conclusions below, just to mention a few:
. you have intentionally misled me
. intentionally allowed/enabled your agent to fraudulently open/register a contract in my name,
. intentionally reneged on your promise to me.
. intentionally bridged a legal contract.
. intentionally allowing your agents to go rogue when dealing with consumers.   
I have used the word "intentionally" because if your agent can be this reckless while she is fully aware that the call was being recorded, it then means she knows that she will not suffer the consequences of her actions. I do not know how you are going to remedy this situation because you have a mammoth task on your hands. I also don't know if you have connived with MTN to expose us as consumers to such reckless treatment/behavior, or if it is just your own doing/behavior, regardless, I will be laying a complaint with MTN and against MTN at Icasa and the Consumer Ombudsman.

 By the way, it has also come to my attention that regularly, out of 10 deals your agents conclude, 8 of them get cancelled for a reason/s similar to mine which constitute to unethical behavior from your side. All these transgressions you have committed, are totally against Icasa and Consumer Ombudsman regulations including any other regulatory body protecting me as a consumer in South Africa, that's just incase you have missed/lost it somewhere along the line, 
  
Looking forward to your expedited response in this regard.