DHL mistake caused customs delay. No urgency from DHL to fix
My shipment was stopped because DHL calculated the exchange rate incorrectly. DHL fail to show any urgency in correcting the matter and my shipment has been held by customs since 23 September!

I was dealing with Carmen de Villiers who is possibly the best employee of DHL, sadly she had to go on leave and left me in the useless hands of Ziyaad Kasu and Moneeba Esau both of whom ignore me requests for them to call me and refuse to keep me up to date. They have ignored 99% of my emails to them.

I need dhl to fix their own mistakes fast, my parcel is stuck in customs due to your mistake. Sort it our asap