HORRIBLE CUSTOMER SERVICE
Canceled a phone contract I took up with MTN and Mondo. To start with the delivery took two damn weeks it was a nightmare with a lot of back and forth. Not sure if the issue is with DSV or communication between the two partners but it wasn't a pleasant ride. Eventually got the phone on the 2nd week. Took it back to an Mtn store as advised. Been waiting for confirmation that it's canceled. 6th week now and they advised the turnaround time was 14 days. Then someone else advised it was 4 weeks, been calling every week after the 4th week. They are still waiting for the RMA number and the query has been escalated twice with no feedback. Asked to speak to manager and it was advised I'm gonna be called back. No callback.  Asked for the complaint line and the consultant gave me a non existing number. What a nightmare to deal with you guys. I am very much disappointed. On the other hand I keep on receiving emails that I am in arreas and on my credit score, it reflects as though this application was run against me, I need that disputed.

I am A Very UNHAPPY Customer.  Please process this cancelation and the disput