 Incompetence or Fraud?
On the 8th of July I was playing a live game (Monopoly) and I won on a bonus, but the winnings did not reflect in my account. I contacted Betway on Whatsapp (No Reply). I send a email in regards to my query (No reply) I contacted them on live chat got the norm that they will look into it and get back to me. That also did not happen. The 10th of July the same thing happened. I won again and yet again the winnings did not reflect. Contacted them again spoke to a lady, send through screenshots and proof of the winnings and again I was told this will be escalated and feedback will be provided. Contacted them some time after only to find out my query was never escalated nor submitted. Is this just incompetence or FRAUD?  