Please assist
On the 9th of February 2022 at 11:02am I received a call from a Mondo agent, I believe her name was Samkelisiwe. The call lasted 52m 19 seconds. I was offered a Vodacom data deal. The deal comprises a Router that can connect up to 32 devices, a data SIM card and uncapped mobile data access for a monthly fee of R499. The reason for the length of the call was my initial hesitation to tie myself to a long term commitment but the agent allayed my fears by informing me of the R350 cancellation fee available within the first 12 months of having taken the deal. I would also be afforded the opportunity to return the router and SIM card within 14 days of receiving the package from Ram couriers, free of charge, should I not be satisfied with the product. We spoke about my current data costs and coverage in my area as well as this is a big concern for me. It was also established that I would pay for my subscription from the 15th of March. Once was assured that I would be able to use the router and SIM card in my area I agreed for us to proceed with the sale. I answered some questions and gave my banking information. I initially wanted to have the debit order deduct from my sole proprietorships bank account but it wasn't possible. I gave my personal account details instead. I was then informed of the process to follow. That delivery would take 3-5 working days, I was due to travel and requested the delivery be made after Monday the 14th. The agent said she would make a note of it. The courier company would need me to present proof of identification and address to receive my package. The SIM card can be activated immediately and can take 48 hours to activate following which a pro rata rate will be debited to cover usage until my first monthly subscription is deducted on the 15th. I asked if this pro rata deduction can be set off on the 15th with my monthly subscription and this was also to be noted by the agent. I was satisfied with my purchase and told the agent as much. The next day I received an SMS informing me that the email details on record at Vodacom had been amended to *********** . Today almost two weeks later I have not received any correspondence regarding the deal. Please assist me in fulfilling the sale so that I can receive the product I purchased and start using the service I was sold. My name is Phemelo Sello. My ID number is **********084. I don't have a reference number for the call only the number that was used to contact me +**********4.

Thank you.