No wonder they call me "a valued client."
Trying to cancel my policy. Suddenly the premium will reduce if I stick with them. So if I hadn't phoned, they would have kept the premium the same.
All I asked for was a letter confirming cancelation. Simple enough. No wonder I am a valued client. They have been charging me a higher premium for years.
But no, over 13 minutes going around in circles. They don't have an email address where I can send the letter of cancelation. How convenient.
Any hope they had of saving my business is gone thanks to the pathetic service