Telkom a nightmare to deal with!!!
Dear Telkom

I am totally frustrated with your service, when you call Telkom you speak to totally infective people.  I just called 10210 and need a recording of my call please cos I am totally furious.  I have been a Telkom client forever and I was told that I am NOT A ACTIVE CUSTOMER!!! What does this actually mean?  I was on the phone for over 20 minutes and put the phone done in total frustration.  Yes, you are a telecommunications company that cannot even call their customers!

I called yesterday spoke to at least 3 different people regarding my very sluggish and ineffective fibre broad band line.  This is uncapped and only buffers all the time, I cannot even watch neflix.  Totally unacceptable.  I finally got hold of a person who told me to send the speed test which was just above 5Mbps.  See attached.  I need someone to call me urgently to sort out this sluggish system of yours.

I tried to call 081180 – Karabo – Totally useless just goes in circles without any real assistance

I tried to call ********** – the lady told me someone will call me – surprise, surprise cos another useless platform.   Was then disconnected from the server without talking to an agent or received any calls!!!

10210 – you hold on forever with no real assistance !

I NEED A SENIOR MANAGER TO CALL ME PLEASE!

This is a joke I was told by staff to send a mail to *********** now which I did but surprise it’s an UNATTEND MAILBOX!!!!!

The logafault – wants a telephone number which I don’t have as I only have fibre with Telkom. Is this a joke?

Thanks