Poor communication
I submitted a claim after damage occured to my home after a heavy storm. The response was very quick and an assessor was sent to assess the damage. I have a thatched roof that was build around a very large tree. The tree pushed the thatched roof onto the roof of my house and broke some roof tiles which allowed water to seep through and damage my ceilings and walls. The assessor asked me to get quotes for fixing the thatched roof as he is in Upington and I stay in Kathu en the Northern Cape. I made appointments with contractors to come and assess the damage and give a quote but before they could get there the assessor informed me that Outsurance was pushing him for the quotes and that he asked a contractor in Upington to give a quote. The contractor did it off photos that the assessor took and never came to my home to assess the real damage and what had to be done. I received a payment from Outsurance and when I asked the assessor the send me the quotes to see how much money was allocated to which area he said he could not give it to me because of an agreement between him and Outsurance and that I had to contact them. I asked Outsurance for the quotes but never received them. I phoned the contractor who gave the quote to the assessor and he was not exactly sure how much he quoted and the work that he quoted for was only to fix the roof partially. I had three contractors at my home that told me I had to remove the tree completely in order to avoid future damage. That is an additional charge. I informed Outsurance of this and they contacted the assessor. According to them his reply was "we paid the client enough money to fix it, he will not get any more". I complained that i was not happy and the Outsurance rep said he asked the assessor to contact me. I have never heard from the assessor again. I the mean time I had to get a contractor who is busy cutting down the tree. That alone is almost what was allocated to fix the entire roof. Claim nr  ********** 95