Outsurance home camera system service  provider proving to be unreliable
In December 2021 our home camera system was replaced by Outsurance. Since receiving it we have not gotten full benefit from it since we have not been able to connect one of the cameras (located in an important part of our home) and load the app on our handsets for monitoring. We have not been successful in identifying whether the fault lies with the system or not and reached out to the service provider for assistance shortly after we received the system. Since approximately 22nd December we have been promised someone to assist, with no follow through. Since the Outsurance service provider is proving to be unreliable, please can Outsurance assist in locating the source of the problem before it’s too late to return the unit of it is faulty?