Car confusion worst Service Ever scary thoughts that they don't know whose car belongs to who
Deserves a zero rating
No service
No idea of security
In South Africa not worth the risk of having this car look after my vehicle
I request a Change of Ownership of the device the day I bought vehicle on 19 Sep 2022 I send through all required info on the same day On 23 Sep 2022 I get a mail request for the same details I call through nobody can help me, but get assurance that an agent (Nolene) is busy with the change of ownership. Call later still the agent doesn't want to talk to me but. Is sorting it out. I finally get a name to say it's Andrea. Andrea sends me a mail request me to complete forms to add a vehicle and commercial subscriber form. When I ask why she says it's to load a profile this is the 29 September 2022.
I get a message on 30 September 2022 to download app and login details. I find that the vehicle loaded is not my vehicle but one I have no idea off. Call through Saturday morning the 01 October 2022 to report the problem, nobody calls me back to tell me what car and if my car is covered.
This morning 03 October 2022 I get a call to say I pressed a protector button on the app but I am not covered for it I must pay R55. 00 additional.
I tell the agent this is not my car I have been having a problem with car track but nobody can assist me.
What is actually going on at car track? Do you know which car belongs to which owner? For 2 weeks I don't have cover? What's going to happen to the insurance? Do you care?
Everybody move on to some other reliable company? Does anybody have any suggestions?