!
  + 
    - 
* Industries
##### EVENT
###### Tuesday, June 4th | 11 AM CT
Thunder + Salesforce Webinar
### The Power of Data Cloud for CBS
Join Salesforce and Thunder on June 4th at 11 AM CT for the webinar, The Power of Data Cloud for CBS. Realize the value of Data Cloud, use cases for CBS, and why the vision of Data Cloud is the foundation for a strong AI strategy. We’ll show you how you can eliminate silos, power a customer 360 and drive connected customer experiences. Be one of the first 50 attendees to register and get a gift certificate for lunch on Thunder!
### Ready to Start Loving Salesforce?
Contact us today to learn how we can help make Salesforce your business’s unfair advantage.
##### Quick links
##### Quick contact
* Thunder
  548 Market Street PBM 88159
  San Francisco, CA 94104
Thunder Consulting, Inc. | All rights reserved © 2025
Thunder Consulting, Inc.
All rights reserved © 2025
###### Wednesday, May 22nd | 6 PM CT | Tao Chicago
Connections 2024
### Data + AI VIP Happy Hour at Tao
!!!!!!!!!!!!!!
###### Wednesday, May 22nd | 2 PM CT | Room W179, Level 1 at McCormick Place Chicago
Connections 2024 Session
### Discover How Trusted Partners Power Data + AI For Customers
Thunder joined customer Turtle Bay Resorts for the session, Discover How Trusted Partners Power Data + AI For Customers, at Salesforce Connections. Thunder VP, Data Solutions, Chris Beukenkamp, spoke alongside Turtle Bay Resort CCO, Robert Marusi, about their recent success with Salesforce Data Cloud.
!!!!!
EVENT
### Thunder Strikes at Dreamforce 2023
## Comedy Night
### At Improv Chicago
## Sponsored by
## When
Tuesday, December 5, 2023
## Time
6 PM – 9:30 PM CT
## Where
5 Woodfield Mall Store K120B,
Schaumburg. IL
Join us for an exclusive evening of networking, insights, and entertainment. Connect with your industry peers with good food, insightful talks, and hilarious comedy.
, former Salesforce executive and growth expert, will speak at the event. She’ll unveil key insights from her best-seller, “Growth IQ,” focusing on future-proofing your business for revenue growth. After an interactive Q&A, enjoy cocktails and appetizers while listening to the hilarious stand-up comedy performance by .
Space is limited, so please register today to reserve your spot!
## About the Speakers
### Tiffani Bova
**Growth & Innovation Evangelist**
Tiffani Bova is the global customer growth and innovation evangelist, former Salesforce Executive, and the Wall Street Journal bestselling author of Growth IQ and The Experience Mindset.
Learn more at <
### Rocky LaPorte
**Stand-up Comedian**
Rocky LaPorte is known for his unmistakable accent and his hilarious and endearing delivery. He’s been featured on “The Tonight Show" and his own “Comedy Central Presents” special, which is currently running on Comedy Central.
Check out  channel for a preview!
### Sarah Sutton
**Revenue Cloud Practice Lead at Thunder**
Sarah is an Accredited Revenue Cloud Consultant, Certified Sales Cloud Consultant, Certified CPQ Specialist and Salesforce Certified Administrator.
Learn more about Alison on 
# No one loves Salesforce like we do.
Do you love Salesforce too? Join the Thunder team! Fill out the form below, or contact us by phone, email, or mail.
### Want to be a Thundercat?
Fill out the form to your right, and one of our talent team members will reach out to chat more about our current openings.
Do you love Salesforce too? Join the Thunder Philippines team! Fill out the form below, or contact us by phone, email, or mail.
### Want to be a PH Thundercat?
Fill out the form to your right, and one of our Philippines talent team members will reach out to chat more about our current openings.
#### CASE STUDY
## EBSCO Modernizes Phone Experience with Salesforce Service Cloud Voice and Amazon Connect
##### *Thunder earns 5-Star CSAT for SCV + AWS engagement with EBSCO*
### Results at a Glance
##### Reduced Average Handle Time
##### Reduced Supervisor Admin Time
##### Increased Agent Productivity
The Customer
 is the leading provider of discovery services, databases, and other information resources and services for libraries worldwide.
The Challenge
EBSCO CSS was quickly transitioning off of their legacy telephony provider, Cisco, and needed a solution that would:
* Provide better analytics for actionable insights
* Fully integrate for a true omni-channel agent experience
* Improve Agent performance and reduce total cost of ownership
The Solution
EBSCO partnered with Thunder for their Service Cloud Voice expertise, to implement a system that is easy for them to maintain and update. Thunder migrated their 17 line call center off Cisco and onto SCV in just 10 weeks. Thunder was also challenged to integrate EBSCO’s credit card processes, but this did not affect project Go-Live date or budget.
The Results
The successful delivery  rating from EBSCO.
* Reduced Average Handle Time
* Reduced Supervisor Admin Time
* Increased Agent Productivity
##### Want To Know how thunder can help transform your service solution with Service Cloud Voice? Simply  And We’ll Get Back To You In A Flash – *It’s As Easy As Boom*.
#### CULTURE
## Thanksgiving Thundercats: Why we're grateful to work at Thunder
##### In honor of the upcoming Thanksgiving holiday, we asked the Thundercats why they are grateful to work at . Here’s a sampling of what they had to say!
I am very thankful for "all the people" who work here and their daily efforts to make Thunder as awesome as it is.
James Greene
Senior Client Director
I am truly grateful to be a Thundercat, especially for the genuine support our leaders have provided to the PH team from day one. The remote work setup has also allowed us to effectively balance our professional and personal priorities. Thunder has been an incredible blessing for me and my family.
Stephanie Rivera
PH Country Manager
I'm thankful for the "we are in this together" mentality of our fellow Thundercats. There is so much support from the BEST and BRIGHTEST people in the industry! You ALL are amazing!
Nick Ulfers
Global Head of Sales
I'm thankful to work with such creative and talented people who inspire me every day. It's incredible to see how we all bring our unique skills together to create something amazing, all while being supported by a leadership team that truly values work-life balance.
Kailey Inhulsen
Training Specialist
The leadership inspires me - the guidance they offer motivates me to work towards our shared goals. Knowing that the team values different perspectives and backgrounds makes me feel supported and respected...it's incredibly reassuring. Thankful and proud to be a Thundercat.
Tiny Nate
PH People HR Operations Leader
Not only is the Thunder brand fun, the people are too! We work hard, but we play hard. The comradery here cannot be beat - it's an amazing blessing to look forward to connecting with your coworkers everyday.
Lindsey Gad
Senior Director, Corporate Marketing
Thankful for the creativity and tenacity everyone shows here to solve problems. Whether its a pinpoint challange on a project, scrambling to make hectic schedules work or taking on a major strategic initiative that drives our entire brand forward, everyone always shows up in full force to solve.
Daniyal Syed
Thankful to be surrounded by so many incredible, hard-working people. What we've accomplished so far is amazing, and I can't wait to see what's next!
Jordan Spillers
Manager, Talent Acquisition
The people are what I’m most grateful for. I get to work with some of the smartest, most committed and also funniest folks in the industry. Everyone is willing to go the extra mile to do what’s needed to be done and that makes “work” seem a lot less like having to work.
Alison Burchette
Head of Sales
Thankful to be working remote!
Denyel ReneVillia
Engagement Manager
Thankful for the opportunity to work with so many wonderful and brilliant people on a daily basis! Thankful for the colleagues that feel like family and thankful for the opportunity to continue to learn and grow in my career.
Anitza Martins
THE PEOPLE - not just technically brilliant, but GREAT HUMANS!
Eryn McHugh
Chief People Officer
##### **Thunder is grateful for all our hard-working Thundercats this Thanksgiving, and every day.**
#####
##### Want to be thankful to work here too?  to come roll with thunder!
##### Gobble, gobble.
#### BLOG
## Meet the Rainmakers: Eryn McHugh, Chief People Officer
**We recently sat down with  Chief People Officer, , to learn a little more about our ultimate people person. Here’s what she had to say!**
***Q. Eryn, tell us a little bit about your role at Thunder.***
I joined Thunder as Head of Talent in October 2021, initially to build out our recruiting function. Over time, my role expanded as our team grew, and now, as Chief People Officer, I work with our leadership team to build and maintain a culture that strives to balance the needs of a growing business and take our people into account.
My team focuses on hiring, engagement, and the experience of our team members throughout their journey here. We also prioritize creating a transparent, growth-oriented environment, which includes everything from building strong and equitable compensation structures to ensuring that our leaders have the resources to foster a healthy and supportive team culture.
***Q. What made you want to join the Thundercats?***
I was drawn to Thunder because it offered the chance to shape an all-remote, people-centric company from the ground up. Joining as a key player in a young company meant I could bring big ideas and see them in action, especially around employee experience and team cohesion, which are huge drivers for me. Plus, the leadership team was fully committed to building a culture where people truly thrive and have the space to grow professionally and personally.
***Q. You’ve been in the people biz a long time, much of it spent in talent acquisition and employer branding. How has your past experience prepared you for being the people leader at Thunder?***
My background in talent acquisition and employer branding taught me a lot about the importance of a company’s reputation, both internally and externally. Understanding what drives people to join a company—and what keeps them engaged—has been instrumental in my approach to creating Thunder’s people strategies. It’s about alignment between what we promise candidates and what we deliver as an employer. These experiences gave me insight into how we can attract the right people and ensure they feel supported, valued, and excited to be part of the team.
***Q. Culture is a huge part of everyday life at Thunder, and you pride yourself on prioritizing employee wellbeing over everything else. Can you speak to that a bit?***
Absolutely. Thunder was founded on the idea that our people are our greatest asset, and we take that to heart every day. Candidly, it’s a constant balance at the size and stage we’re in as a company, but we look for ways in all our people practices to create a work environment that respects boundaries, supports mental health, and encourages personal growth.
Whether through flexible work arrangements, open communication channels, or fostering a culture of appreciation and support, we’re committed to making Thunder a place where people feel balanced and valued. This isn’t just a buzzword for us—it’s a priority that shapes our policies, leadership style, and how we work to support our team members.
***Q. Not only are you in the people care business inside Thunder walls, you are in the people entertainment business outside! A little birdie told us you are quite the songbird. Where can we hear those beautiful pipes?***
Yes, it’s true! When I’m not in the trenches with our Thundercats, I’m making music as MUNITIONS. You can find my songs on Spotify, Apple Music, and all streaming platforms. Music is a huge part of my life outside of work – though the life of a start-up doesn’t allow for a lot of studio time! – and it’s an outlet that keeps me grounded and inspired.
***Q. Last one! As a leader at Thunder, what are you most excited about in the near future for the rapidly growing company?***
I’m excited about Thunder’s potential to lead in the Salesforce consulting space while staying true to our values. The team we’re building here is incredibly talented and passionate, and we’re poised for some big growth. I’m looking forward to continuing to grow our team thoughtfully and intentionally, building a company where people want to stay for the long haul. It’s going to continue to be an exciting journey, and I feel lucky and grateful to be part of the ride.
##### Want To Know More About Eryn or Talent/People Ops at Thunder? Simply  And We’ll Get Back To You In A Flash – It’s As Easy As Boom.
#### INFOGRAPHIC
## Top 5 Challenges for High Tech
At Thunder, we understand the unique challenges and opportunities that the tech industry faces. This sector requires seamless operations, cutting-edge solutions, and real-time insights to thrive in today’s competitive landscape. That’s where we come in.
## 8 Custom Agents with Agentforce
Build and deploy AI-powered autonomous, custom agents dedicated to supporting your employees and customers 24 hours a day. As a leading expert in Salesforce AI and automation, we offer services from the Agentforce product suite to Einstein for Service, and more. Learn more about Thunder + Agentforce.
##### Looking to harness the power of generative AI to provide efficiency and automation in your sales, service, or marketing? Thunder can help you with a proof of concept of Agentforce. Our team of CRM experts will help you find and implement the right use case for your business.