Discovery Card benefit complaint
<p>I have been a loyal Discovery Vitality, Life, Health and Card member for many years.</p>
<p>I recently discovered that I had to activate the travel booster and now I no longer qualify for the additional 15% discount on hotel bookings. Vitality members would always receive this discount by paying with their Discovery card. I obtained the credit card to get this discount and now I no longer get this benefit due to new qualifying criteria.</p>
<p>When activating the Travel Booster, I realized that the qualifying discount is based on your card usage and medical claims history. What does my claims history have to do with this benefit? So… if I fell ill tomorrow or was involved in an accident, would I have to think twice about claiming so I can get this additional 15% discount?! This is ridiculous and makes no sense whatsoever!! A person’s health is uncontrollable and the medical aid is there to be used.</p>
<p>Now I cannot get this discount, even though I am on diamond status, and my card is in great standing order. I contacted a Manager at Discovery Card to complain about this new policy and the reply I got is that they have received numerous calls about the same issue and all they can do is to escalate it.</p>
<p>How can you reward your members with benefits and then take it away… Thank you Discovery for disadvantaging your loyal members. I might as well cancel my Discovery card and seek an alternative card with better rewards.</p>