Shocking service/ shocking delivery / still no bed!!!
<p>First time I've had headaches like this with an online purchase, I ordered a bed on the 5th of April online with The Mattress Warehouse, TMW ensures delivery within 5 days and confimed stock on purchase. Initially when (I) phoned, a few days later after purchase, to see the status of my purchase it was brought to my attention by Khutso that the bed was not in stock (indicated stock on website), she then said she would call the CT branch and get back to me with the status OR bed of equal value or better out of good faith! she then got back to me saying NOTHING was in stock (bed company with no beds), she then confirmed someone would call me on thursday (today 13/04) to arrange delivery on Saturday. After not receiving a call from anyone today I decided to call myself, I spoke to Lebo who was very helpful attempting to assist and call CT, she checked on her system and brought to my attention that the mattress had arrived but the base is not in stock with no view of when it may be in stock, after indicating I was unhappy she told me she was going to phone CT with a plan, later she called me back offering a Restonic base with a Millano mattress (Because thats what I was expecting when I purchased the bed), I expressed my dissatisfaction with that option and voiced that I would just like my bed OR bed of equal value or an upgrade for the inconvenience to which she responded, 'Sir if you would like an upgrade you have TO PAY ! Now I was not looking for an upgrade but the tone in which she responded made it appear as if I was milking the situation. ALL I WANT IS MY BED PLEASE MATTRESS WORLD !!!!! #still no bed    </p>