Terrible service, questionable ethics
In February 2021 I signed a contract with Fidelity ADT for a new property that my family had moved into. 
The property is remote and so it was important to me that my security solution was sound. 

Within 2 months I had had multiple alarm activations that were simply ignored by the monitoring company- no phone call, no response. 
I tried to resolve this with Fidelity ADT, but the problem persisted. 

As this situation posed an unacceptable security risk I went ahead and changed monitoring companies. The new company responds to any alarm activation immediately and goes out of their way to make me and my family feel safe. 

3 weeks ago I started getting phone calls from ADT telling me that there was an outstanding amount of over R5000 on my account. I told them I had no idea what this could be about as I’d cancelled my account due to poor service delivery. 
This week Fidelity ADT handed me over to debt collectors. 
I now find out that this was an early cancellation fee!!!

This is robbery - how can Fidelity ADT charge me this absurd amount of money to cancel a service that you weren’t providing. 

I’m disgusted and appalled. 

Please don’t use Fidelity ADT there are dozens of better options out there.