Refusal to cancell policy
I have emailed Platinum Life on 16 September 2015, and phoned on 17 September to request cancellation of a policy.  The consultant Janike Van Bengerwe refused to cancel the policy with immediate effect, and stop a debit order.  I was informed by Chantell Jonck of Platinum Life that the policy could be cancelled by phoning in.  According to the consultant I have now to wait for three days then I will be phoned back.  I explained that it is not always possible to answer phone calls.<br> I have informed Platinum Life to cancel the policy and have already informed them.