Major Deception
I have never been so humiliated in my life, and completely disgusted to the ends that a company would go to in order not to cover me, especially when I did everything they asked of me. I was a member until obviously ending my policy with them as a result of the way they treated me during my sickness. I had a hospital plan with them and was a client for plus minus six months. Upon my Dr giving me a referral letter to be admitted immediately into hospital, we phoned Affinity health to ask if this would constitute me being covered to which they said yes, and even gave me the hospital I could go to. I went and got admitted and at 22:00 that evening was phoned by them to tell me that as a result of not receiving the correct documentation from the hospital, I would be liable for all costs incurred. I got out of bed with drip in arm, and went to the reception to sort this out as this is what Affinity Health asked me to do, nice one guys. After sorting that out, it then came down to them not going to cover me because of conflicting diagnoses from my girlfriend, did not know that she was a medical practitioner and that her opinion carried any weight, and that the Dr who referred me and the Dr who came to see me had conflicting diagnosis. From there, after the Dr phoned them on my behalf of the complaint of conflicting diagnosis, the story changed from that to apparently my girlfriend telling them that I might have used a dirty needle, what a blatant lie, outright. My girlfriend would never say anything like that. You see guys, I am a recovering addict, and have never used a needle in my life, my drugs of choice don't include the use of a needle even if what they were saying was true. I was upfront and honest with them from the beginning, as I told them when I opened the policy that I was in recovery.  This was obviously used against me to their own end. Besides, for your information, you can't get Hepatitis A  from a dirty needle, that would be Hepatitis C, and my blood work came back and confirmed that it was Hepatitis A. From contaminated food or water. I am so angry, as Affinity Health had put me in a financial situation where I must now pay R11000 for something they said they would cover and gave me the go ahead.