Bonitas travel insurance claim seemingly impossible to obtain
My wife has had a torrid experience trying to obtain a simple confirmation of cover for travel insurance. This is something that is "supposedly" provided as part of being a regular member. After she made numerous calls to the call center and sent the required email confirming all relevant details, she could not obtain this or obtain the apparent "forms" needed to obtain the cover. It was never sent! This is such a tiresome manual process which for other service providers is a same day service/confirmation. We are seriously considering changing Medical Aid Funds as a result - this may be the straw that breaks the camels back