Chaotic Online Purchase Experience
Your online purchase experience is really cumbersome. You have multiple systems that come into play at different stages of the purchase process but the systems don't talk to each other. For e.g, my application was processed and approved and a debit order went through. When I call your follow up department (after holding for 15 minutes), the agent tells me I'm still being vetted. How is this possible if a debit order has already gone through? After insisting that this could not be the case, your agent logs into "another system" which now said my order is being processed. Great, at least I thought. Now I'm dealing with your agent and your courier not being able to locate my address. I've been waiting for a week now only to be told the courier will come "at some point during the week". Do they not have a fulfiment system which tells them which orders go out when? My job requires me to move around therefore being told I should expect a call "sometime" during the week for a delivery between "8-4" is absolutely ridiculous. You guys are too big a company to deal in such an amateurish manner. I'm had better experience with no name companies. Pull up your socks lads, this is embarrassing.