You will need medical aid to deal with Bonitas.
As a new member, I am absolutely disgusted by the calibre of consultants you employ, as well as the thinking that you can dictate to the person paying for the service, exactly how and when things will happen. You forget that it is SUPER easy to reverse all the debit orders paid to you and take business elsewhere.
After 2 wasted calls today, the last one being heated and over 21 mins in length, I am no further than I was before this.
I called you in March to enquire about medical aid, no broker, no 3rd party, me directly. The initial consultant did not give me the correct advice and now I'm on a plan that has zero monthly savings, when I specifically wanted this to begin with. Primary Select is of no benefit to me, and as a very healthy person who has, to date not used any of my benefits, and probably will not for a long time, what am I actually paying such a large monthly premium for?
Then today, I get a smart-ass, arrogant consultant who does not speak clearly on a phone and wants to push your rules and regulations down my throat! You don't pay my salary, so you're in no position to impose your scheme change cut-off rules on me. Maybe if you communicated more regularly and effectively, I would be aware of any cut off dates. I have not received a single thing detailing when the cut off date for plan changes are, but yet get inundated with Covid and Trustee elections information.
If the first consultant, at the beginning of the year, had done her job correctly, I would be on the correct plan which should (from what I can see) be BonFit Select. But no, she's more interested in telling me about the maternal benefits, as if I can possibly give birth!
Too quick to make a sale it seems....
So, this is quite simple - either you allow me the change to the correct plan, without all the if's and but's and procedures and documents that need to first be approved internally because of retirement and affordability and unemployment of whatever, or I reverse all 5 of the past debit orders and take my money elsewhere. 
I already have emailed confirmation that this can be done.
So far you haven't made a good impression at all, and I haven't even used you yet.