Discovery Card Fraud - No Sense of Urgency
<p>I initially discovered that I had been a victim of potential fraud around 8am on Saturday 08 October 2016, when I awoke two transaction smse's on my phone, to the tune of R7233.</p>
<p>I then phoned through to your fraud hotline and spoke with a gentleman who took down my details (I regrettably did not get his name) and he did not send me through any documentation.</p>
<p>I then had to phone through a second time and was helped by Mathabo Maseko who sent me the dispute claim form, as well as the procedure to follow.</p>
<p>I faxed all my relevant documentation to  ********** . The fax went through at 11:20 and came from a reputable fax line, that of a Postnet (for which I spent R40 just to send the fax alone).</p>
<p>I phoned through today (Monday 10 October 2016) to be told that there is no record of my dispute. Discovery Card themselves say that any suspected fraud needs to be dealt with, within a 7 day working period. In two days (going on to three now), I am none the wiser as to where my information has got to and when it will be resolved. </p>
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<p>Please contact me urgently.</p>