Extremely poor service delivery

For attention Sipho Maseko

Good day

I, Juline Jensil, am a Telkom client with a 4 meg uncapped data service.
For the past 3 months I've been waiting for delivery of a new modem. After numerous calls and visits I am still sitting without a modem, and thus without internet service. Yet my payments are all up to date.

Please investigate and resolve this issue.
Also have my refund sorted out due to no service received.

I am contactable on **********. 

Your speedy response will be greatly appreciated.

Regards

Juline Jensil
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Still without service a week later. SIM never activated. Account up to date. Total of 3 months without internet access. 