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# How Can Appointment Reminder Software Help Healthcare Providers?
 » How Can Appointment Reminder Software Help Healthcare Providers?
* March 06, 2021
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# **How Automated Appointment Reminder Software Can Help Your Healthcare Practice**
Every year, the U.S. healthcare system loses over  due to missed appointments. No-shows negatively impact revenue, and they take away valuable time slots from other patients who could use them. Reducing your amount of no-shows requires evaluating the way you connect with your clients and making patient communication and outreach easier, quicker and more efficient.
Unlimited Reminders is a HIPAA-compliant automated appointment reminder software built for a variety of industries, from real estate and counseling to education and medical practices. It offers a personalized dashboard, unlimited messaging and customization to reduce your no-shows by over 90%, consequently increasing your customer satisfaction rates. Here’s how appointment reminder apps can help healthcare providers.
## **Save Time, Money and Resources**
On average, healthcare systems experience a . While that may not seem like a high number, it translates to billions in lost revenue. It’s up to the staff to handle the rescheduling effort, wasting valuable time and resources that could be allocated elsewhere.
Many no-shows are due to clients accidentally forgetting about their scheduled appointment or having a last-minute issue pop up. Both of these issues can be effectively handled through appointment reminder software. In addition to reminding clients about their appointments in real time, the reminders often include a cancellation option so clients can easily inform you if they can no longer make their appointments. This lets you give that appointment time to another patient, which prevents a loss of revenue and increases your customer satisfaction rate.
Appointment reminder apps don’t just save revenue in the long run; they also make day-to-day activities easier for your staff. Relying on an automated system to handle appointment reminders eliminates the need for a physical staff member to perform this task, which gives your staff more time to focus on other matters, like face-to-face patient engagement. Moreover, if you streamline your appointment information to a single device, you can operate more efficiently, increasing workflow. For example, instead of having to shuffle through files of paperwork to find EHRs and EMRs (electronic health and medical records), staff can easily check this information through the appointment reminder system.
Another advantage of going paperless is the environmental effects. Digitization doesn’t just make work easier; it actively benefits the environment by reducing the amount of paper you waste. Moreover, people are more inclined to support organizations that contribute to the greater good, which means automation can also elevate your reputation.
## **Curate Your Customers’ Experience**
One of the best ways to turn a new patient into a repeat one is through good customer service. Patient appointment reminders do more than just alert clients to their upcoming appointments; they can be personally tailored to meet the client’s needs, giving them a unique patient experience and helping them engage in the process. Clients can choose the platform through which they want to receive reminders, such as phone calls, email reminders or text message reminders. Someone who’s busy during the day would definitely appreciate the option to receive reminders through SMS messages as opposed to calls, but someone not well-versed in technology might opt for a good old-fashioned phone call.
Appointment reminder apps can also remind a client about their specific requirements; for instance, these messages can remind patients to comply with dietary restrictions, refrain from taking certain medications or bring identification with them. This reduces the chances of having to reschedule due to a mistake, which burdens your staff and leaves the client unhappy.
Most clients enjoy a combination of quality and convenience when it comes to services, and the right appointment reminder software can offer both. Many appointment reminder apps let clients perform a variety of functions from the convenience of a single device, which saves time on both ends. These functions include:
* Online booking and appointment scheduling
* Canceling appointments
* Scheduling follow-ups
* Submitting payments through credit card
By conducting these operations digitally, the client doesn’t have to make multiple phone calls just to get their appointments figured out and your staff doesn’t necessarily have to contact the client to deliver quality patient care.
Appointment reminder texts aren’t just for the patient; they also let healthcare providers communicate with the client, making it a two-way street. Delays are unfortunate, but they’re sometimes inevitable. However, there’s no reason a patient should have to sit around in a waiting room for hours. Appointment reminder software can also send out automated updates, letting your patients know the status of the appointment in real time and preserving their valuable time.
By elevating your reputation through enhanced customer service, appointment reminder software keeps your customers happy and upholds the reputation of your business.
## **Integrate Your System**
Integrating a new system into your workplace is usually associated with technical issues. New software might clash with your devices, and it can be difficult for staff to learn how to use it in a timely manner. To eliminate these potential problems, Unlimited Reminders seamlessly integrates into commonplace practice management software, such as  and  clinical and medical billing software. This includes EMDs and the cloud.
In addition to Medisoft and Lytec, Unlimited Reminders works with . If you’re not familiar with any of these integrations, we can create a custom integration for your needs. Our goal is to help you connect with your patients as quickly and effortlessly as possible, which means adapting to your existing system functionality.
## **Unlimited Reminders**
Unlimited Reminders doesn’t just claim to decrease your patient no-shows and elevate your business; we have the numbers to prove it. In addition to reducing the no-show rate by over 90%, our automated appointment reminder software saves time by 85%, increases patient satisfaction to 92% and boasts an 80% profit increase. With these numbers, you can expect to earn back your investment and then some.
We don’t force you into a long-term contract like some appointment reminder apps. Pricing is set at a rate of $95 per month or $1,140 per year and comes with unlimited messages and instant reminders. In addition to being compatible with numerous practice management systems and communication platforms, our appointment reminder software is encrypted to guarantee the safety of your systems. You don’t have to jump in blindly; we offer a 30-day free trial so you can see how it works firsthand. Automate your appointment reminders with  and start enjoying higher earnings, saved time and a better reputation!
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# Top 5 Things to Look For in a Healthcare Appointment Reminder Software
 » Top 5 Things to Look For in a Healthcare Appointment Reminder Software
* March 05, 2021
# **Top 5 Things to Look for in a Healthcare Appointment Reminder Software**
According to a , 88% of healthcare services reported that they use appointment reminder apps. From increasing the number of patients you see to optimizing revenue, the benefits of appointment reminder systems speak for themselves. However, not all systems are created equally; when deciding on the right software for your business, you need to go with a reputable source that can guarantee results. Here are the top five benefits you need to look for when deciding on healthcare appointment reminder software.
## **Reminds Patients of Appointments**
Sometimes, things just happen. People can have busy weeks and completely forget about their appointments, or they might forget they’re not supposed to eat before an appointment and be forced to reschedule. But just because things happen doesn’t mean your business has to suffer as a result.
The central benefit to appointment reminder apps is in the name: They keep your clients up to date about their appointments. Patient appointment reminder systems do more than inform the patient of their appointment time; they can be customized to include important details, such as things the patient should bring with them or any medical practices they should take beforehand. This reduces the odds of a patient having to reschedule because they failed to comply with specific dietary or medication restrictions or because they forgot to bring the proper identification.
One of the great things about reminders is that they can be tailored to your patients’ needs. Some may prefer text messages, while others favor email reminders. The right appointment reminder software will be able to work in real time across different platforms.
## **Reduce No-Shows**
No matter the reason behind a no-show, it negatively affects the healthcare system. That time slot could have gone to another patient who needed it, and the staff now has to figure out what happened and handle the rescheduling efforts.
Automated appointment reminders ensure patients don’t forget about their appointments or accidentally schedule something else at the same time, which consequently reduces the chances of a no-show or last-minute cancellation. Appointment reminder software often includes a cancellation option, so you can quickly give that appointment time to a waiting patient instead of letting it go to waste.
Limiting the number of no-shows helps your clients and increases your revenue. According to a , the use of appointment reminder texts reduced the no-show rate by about 23%, which saved the practice over $30,000. Even if you require clients to pay for missed appointments, being able to quickly transfer that time slot to someone else is a great way to optimize your revenue.
## **Better Customer Service**
Most people don’t have the time to answer a phone call, especially during business hours; that’s why more and more people are relying on messaging for their communication needs. That’s where SMS appointment reminders come in. Good customer service is key to converting new patients into repeat ones. Doctor appointment reminders help you increase your patient engagement by giving clients the chance to be active in the appointment process, making the relationship between healthcare providers and patients more personal.
Appointment reminder apps also improve your customer relations by mitigating issues that might lead to bad reviews. For example, there’s nothing more frustrating for a patient than having to wait over an hour for their appointment; unfortunately, sometimes the office gets backlogged, and there’s not much you can do about it. What you *can* do is let patients know about any potential delays, which saves them precious time.
The best appointment software features all-in-one functions that let your patients execute a variety of actions. Patients can schedule follow-ups, book appointments, cancel and explain missed appointments. Some software even lets clients submit their credit card information, facilitating the payment process on both ends. Appointment reminders don’t just make your customers happier — they help with your reputation, which leads to more clients.
## **Time and Resources**
Automation can’t replace good old-fashioned human labor, but that doesn’t mean it can’t help make things a bit easier for your staff. If you streamline all your appointment information to one device, as opposed to having staff members manage multiple phone calls, you’ll increase efficiency while reducing the chances of a mistake. Better yet, the right appointment reminder system can greatly increase your workflow. Taking care of schedule needs means your staff is left free to complete other projects.
Automated appointment reminders also save resources. If businesses can’t adequately allocate scheduling tasks among the staff, they’re forced to hire a separate employee to handle the management of upcoming appointments. Software is less expensive than an additional staff member, and the funds you save can be used for another part of your business.
The increased functionality that comes with appointment scheduling software also helps with reputation management. An automated scheduler leaves staff free to focus on patients face-to-face, which means improved customer service. Ultimately, everybody benefits: The business saves valuable resources, the staff saves time and patients get a better experience.
## **Environmentally Friendly**
Every year, healthcare facilities use about two billion pounds of paper. As healthcare organizations continue to identify ways to lessen the use of paper, it’s becoming increasingly important to utilize technology in lieu of traditional paper methods.
Email or text reminders often give patients the opportunity to fill out information electronically, eliminating the need for unnecessary physical paperwork. An automated process also means staff doesn’t have to fill out paperwork when something goes wrong, such as when a patient doesn’t show up. Many facilities link the software to Google Calendars, where they can efficiently manage appointment information. Finally, converting to electronic practices saves on the gas emissions that would otherwise be released by the paper delivery trucks.
Going green also helps your reputation. People like to support businesses that contribute to good causes, and helping the environment is one of the best causes out there.
Now that you know the benefits of automated appointment reminders, it’s time to find the right software for your needs. Unlimited Reminders is an automated appointment reminder software built for the healthcare industry, as well as other industries such as real estate, education and legal services. It integrates seamlessly into practice management software you might already be using, such as  and , and includes a number of amenities:
* Unlimited messages and Instant reminders
* Encrypted and HIPAA-compliant
* Personalized dashboard and customized content
With our system, clients can easily manage their appointments, ask questions and upload files. You don’t have to take our word for it — our statistics speak for themselves. After working with our appointment reminder software, businesses reported:
* 90% reduced no-shows
* 85% saved time
* 92% improved client satisfaction
* 80% profit increase
Pricing is set at a flat rate of $95 per month and allows for . New clients have access to a 30-day free trial period, which gives you the chance to test out the software and witness firsthand how it enhances your business, Automate your appointment reminders with and start reaping the benefits now!
# 4 Appointment Reminder Tips You Need to Remember
 » 4 Appointment Reminder Tips You Need to Remember
* January 16, 2021
You’ve probably heard how appointment reminders can help you streamline your business and save loads of time – whether you’re a , , , or anyone else who relies on scheduled meetings. Text reminders & especially these appointment reminder tips can drastically reduce the number of latecomers and no-shows to meetings. They can help avoid last-minute cancellations and reschedulings. And they can improve your client relationships.
But knowing the benefits of text reminders doesn’t mean you’ll automatically make the most of them. Plenty of people try using appointment reminders only to feel like it doesn’t make much of a difference. But the problem isn’t in the reminders. It’s in how they’re being implemented.
So, if you want to maximize the effectiveness of text reminders for your business, keep in mind the following four appointment reminder tips. They’ll ensure that you really do experience all the great benefits that text reminders offer…
1. ## *Send Pre-Scheduled Appointment Reminders Early & Often*
When clients schedule their next appointment in the office, it can be weeks or months away. By the time the meeting rolls around, there’s a good chance it won’t be at the front of their mind. This is one of the most common reasons for missing appointments. They had every intention of putting it on the calendar but simply forgot. And by the time they remember, the meeting has already come and gone.
That’s why it’s a good idea to send a text reminder out a week or so before the appointment. This way they’ll be reminded that it’s right around the corner. And it will give them an opportunity to cancel if something else has come up in the meantime. Then, send out another text reminder the day before the meeting. By sending reminders out early and often, you’ll ensure fewer late starts and no-shows.
2. ## *Send a Reminder Just Before Any Cancellation Fees Begin*
If you have a cancellation policy, send out a text reminder before those fees kick in. For example, if you require that clients cancel or reschedule at least 24 hours before the appointment send out a reminder the day before, reminding them of the appointment and policy. That way, they’ll have plenty of time to call in and make any necessary changes. It takes almost no effort, but it will save you time and your client’s money. You can be they’ll thank you for the courtesy.
3. ## *Experiment Until You Find What Works For You*
When getting started with text reminders, you may be tempted to set them up, leave them, and trust that they’ll work as hoped. But getting things just right may take some experimentation. Too many reminders will leave your clients feeling overwhelmed and frustrated. Too few may not result in the impact you want. So, start with 2 or 3 and evaluate how it’s going every couple of weeks. Then, make adjustments as needed.
4. ## *Text with Your Voice!*
Every business has its own unique  – including yours! So, make sure to incorporate some of that uniqueness with your texts. Depending on your industry, you may even want to throw in an emoji or two to really capture your clients’ attention or drive a point home. Don’t just use these automated texts as pragmatic reminders. Let them help you build deeper connections with your customers!
Are you ready to discover the power of text reminders to cut down on latecomers, reduce no-shows, and build stronger client relationships? If so, Unlimited Reminders can help.  today at 855-533-1414 and we’ll get you set up so that you can begin taking advantage of automated reminders and putting the above appointment reminder tips to good use!
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