Pathetic service from Mondo and Telkom
Pathetic service! Sales agent went ahead and captured that I am taking a deal I clearly did not agree on, this was in July, Mondo debited my account a service fee then delivered 2 data Sim cards that I did not agree on, called and explained to them that I did not sign up for the 2 Sim cards but only for one... there was an investigation done and the sales agent did her job wrong then I canceled, told them I want a refund on the service fee they debited... they requested a bank statement to see if money was taken from my account, I then forwarded Kimara Ventasamy my bankstatement in August and up until today no call back or courteous email to say I received it and sending it through to the correct department to process payment...(she clearly does not have any customer service ethics)then I am under the impression the contract is cancelled as several agents I spoke to confirmed it, to come find out that I am handed over to lawyers namely New debt management for non payment on my Telkom account! An account I was not even aware of, an amount that I don't know where it comes from as I was advised to cut up sim cards which I did! Daily I recieve several calls from the lawyers and I have to explain to each and everyone the same story! Pathetic really!! On Friday I called Mondo again spoke to Melanie who gave me my cancelation reference numbers where I had to call Telkom and submit it to them and forwarded it to the lawyers as well... Telkoms  response is we going to investigate... The lawyers no response just annoying calls daily!