Replacement credit card
I'd like to start by saying that I'm not interested in naming anyone involved...as there were quite a few and technically only 1 person made a mistake, we all make mistakes. 
I phoned the call centre to find out how to get a replacement card since mine was due to expire in June 2019, the chip was a bit worn out and I am due to travel internationally in June.
I was told that it could be done and if I provided my itinerary I wouldn't be charged a replacement fee...all good. The problem arose when I was informed that the new card would take 6 working days to make and courier to me and my current card would be immediately deactivated. 
I still don't understand this, I don't care that this is a manual process and hence doesn't follow the automatic process whereby you seamlessly move from your old to new card upon its expiry...please fix this Discovery because it's ridiculous. 
Upon hearing this I told the call centre agent to forget it, I'd just wait for it to expire and hopefully get my new card in time to travel.
Soon thereafter I get an email from a guy proudly telling me that my replacement card was underway...I replied immediately to again query the stupidity of the process. At no point did I authorize this to be done and Discovery admitted their error.
I only discovered on Good Friday that my current card had in fact been deactivated and so I sat for the 4 days of Easter without being able to use my card. Come Tuesday I was immediately on the phone, less than impressed and gave both the call centre and customer service a piece of my mind. It took until Thursday to actually get my new card.
My point is this...an apology does not suffice when you, a financial service provider makes a very serious mistake. I expect the powers that be to go above and beyond to get my new card to me and not make me run after you. The more people a customer has to speak to the worse it looks for you Discovery ito customer service, hence this public review.
In future, 1 - apologise, 2 - have one person go above and beyond to rectify and 3 - offer some form of compensation for my time and inconvenience e.g. the Discovery miles I lost as I had to use my ABSA debit card for 6 days. I actually went into FNB to complain and the guy there also agreed that your process was ridiculous. 
I sincerely hope that when you launch Discovery bank you will offer exceptional customer service and address the issues I have described. 
I see you request additional info below, my name and cell number should be more than enough for you to know exactly who I am.
I look forward to your response.