If you are on Bonitas, it seems you need to check your membership status from time to time
<p>If you are on Bonitas as I am, you may need to check your membership status from time to time. This is what I have just experienced. I have been on Bonitas for about 10 years now, and must say that generally, I have been happy. But this month, I was horrified to learn from a service provider that my medical aid membership has been suspended. Bonitas didn't even have the ettiquette to call me or send me an email in this regard. A phone call to Bonitas (after much to-ing and fro-ing) revealed that my family membership was suspended because of non-payment...yet, Bonitas debits from us on the 1st of each month and have duly debited on the first of March. I have emailed proof of their own debit of our account to Bonitas since the 22nd and today, the 24th, I have not had any response from Bonitas and I am probably not covered as I write this. I find this very unprofessional of a medical aid like Bonitas. For 10 years, we have never defaulted in our medical aid contributions. The least Bonitas could have done is to alert us to the fact that they have not received our contribution for March before suspending our membership. If they had done this, they would have discovered the the problem was a system error from their side. So, what if I have been in need of an urgent medical treatment? What would have happened? This is simply unacceptable and very scary.</p>