Horrible service lapses in a single week
I am so very disappointed with the level of service 1-Grid has downgraded to actually in all departments.

1. You can call the billing department and they will open a call ticket and without returning your feedback they will close the ticket as resolved. This happened to me twice this week with two different billing department employees. It seems this is the norm in that department and I wonder what their manager or supervisor in that department is doing if his/ her juniors can get away with such gross neglegence of their duties. e. g Ticket 781972

2. The hosting department does not attend to your open tickets until you call them. This happened to me where I had to call the following day afternoon to follow up on my opened tickets and that was the only time they were addressed. e. g 780562.

3. Today I have two tickets for the hosting department that I opened more than 4 hours ago without any help. They 786352 and 786341.

4. Honestly dealing with 1-Grid its a horrible experience at a level never seen before. It's like when you become their customer, one automatically becomes a dentist that everytime when you request a service that one has paid for it must be as if you are taking out their teeth. What I mean you must push 1-grid and struggle to get what you have paid for.

1-Grid management kindly pull up your socks before we all leave you. When I joined you in 2016 fro Afrihost when you were still under Web Africa you were doing the job but now I can't say the same

Deeply disappointed,
Eric
