Misleading Advertising and Disappointing Customer Service 
I am disgusted with Telkom as their advertising is misleading, and the overall customer service is lacking.
A little back story if you will; After having my phone stolen last week Wednesday, and having to go through the tedious nightmare of getting a case number from a local police station during load shedding and having their system  offline, to further having my insurance company require a quotation, which Telkom are not able to provide online - this I only found out after being on hold a reasonable amount of time when the sales lady said they cannot help me by doing a quote over the phone, one has to go into the store. Which I done that evening, I got a quotation, but not after having the customer care consultant talk down to me, when I said I needed the quotation to replace my Samsung Galaxy A20 that was stolen, the lady  said that its discontinued, she can't quote me for that phone, I said I need a quote then on any phone for the insurance; long story short after back and forth and my husband walking away becuase teh consultant was practically shouting at me as I tried very frusstrated to get her to understand my needs and requirements for the insurance, and to further have the lady tell me I'm not hearing her, I walked out with a quote the A12 with Galaxy Fitbit2, after looking at the catalogue. Looking at the quote she made some spelling errors and she didn't type the description as it was in the catalogue.
Today after finally having my insurance claim settled I went to get the phone and watch, I had to pay in nearly R2000.00 but I thought what the heck, I'm getting the watch with it, so all is well. When this lady handed the phone and sim card to me, it was only the phone, I asked about the watch and was told that was only if I took it on contract, I am riveting mad as hell, becuase I was set on this combo, and not once did anyone tell me this is not valid for a cash deal, further I went bcak to the catalgue, NO WHERE on that catalouge does it say the watch is not include, it gives the cash price, and says Samsung A12 +Fitbit2, I have a picture of the advert, I really feel cheated and done in, not only by the people who stole my phone, but by Telkom, this whole experience has left a bitter taste in my mouth, my phone got stolen, but all along the way I felt treated like I was the bad guy. 
Shame on you Telkom for your misleading adverts and on your staff who don't treat your customers with a little more TLC and express the T's and C's upfront when interest in an item is expressed and it's only available on contract, If I knew that the watch was not included I would not have bought that phone, I would have gone with a cheaper model until it came time to upgrade.
