Unauthorized deduction on policy not even in my name
This is a new policy effective 1 March 2022. The premium (R266.55)was deducted from my business account on 1 March 2022 which is correct. 
On the 5th March 2022 another deduction for the amount of R676.59 with a reference to a policy that does not belong to me. 
As soon as I have noticed this on Monday, I did call outsurance. I was informed that this premium was for another policy. 
The agent did phone the policy holder and he ensured that the correct banking details for his new policy was supplied. 
How is this possible in these days of fraud that Outsurance still does not have a proper operational procedures in place to verify banking details?

What is even worse is that I had to phone Outsurance to get an update on this unresolved matter, only to be informed yesterday 
that my refund will only be done next week - unacceptable. I have spoken to a manager who informed me that the refund will be in my 
account by today - empty promises. I demand an immediate refund of this unauthorized deduction of R676.59 plus my banking fees of R19.75. 
I further demand a report on how this has happened, as well as correctional actions implemented by Outsurance to prevent this from happening in future.