REVENUE AND SEGMENT DISCLOSURES Revenue The Company disaggregates revenue from contracts with customers based on geographical regions, timing of revenue recognition, and the major product and service types. The Companys revenue, classified by major geographic region in which the Companys customers are located, was as follows: Three Months Ended Nine Months Ended November 30, 2020 November 30, 2019 November 30, 2020 November 30, 2019 North America (1) $ 147 $ 188 492 527 Europe, Middle East and Africa 55 60 144 168 Other regions 16 19 47 63 Total $ 218 $ 267 $ 683 $ 758 North America (1) 67.5 % 70.4 % 72.0 % 69.5 % Europe, Middle East and Africa 25.2 % 22.5 % 21.1 % 22.2 % Other regions 7.3 % 7.1 % 6.9 % 8.3 % Total 100.0 % 100.0 % 100.0 % 100.0 % ______________________________ (1) North America includes all revenue from the Companys intellectual property arrangements, due to the global applicability of the patent portfolio and licensing arrangements thereof. Total revenue, classified by product and service type, was as follows: Three Months Ended Nine Months Ended November 30, 2020 November 30, 2019 November 30, 2020 November 30, 2019 Software and Services $ 162 $ 185 $ 461 $ 521 Licensing and Other 56 82 222 237 Total $ 218 $ 267 $ 683 $ 758 Software and Services includes revenue from the Companys BlackBerry Spark software platform and BlackBerry IoT Solutions. The BlackBerry Spark platform includes a suite of security software products and services, including the BlackBerry Spark Unified Endpoint Security Suite, BlackBerry UEM, BlackBerry Dynamics and BlackBerry Workspaces. BlackBerry IoT Solutions includes revenue from BlackBerry Technology Solutions, which consists of BlackBerry QNX, BlackBerry Certicom, BlackBerry Radar and other IoT applications, and from Secure Communications which consists of BlackBerry AtHoc and SecuSUITE. Software and Services revenue is generated predominantly through software licenses, commonly bundled with support, maintenance and professional services. Licensing and Other includes revenue from the Companys intellectual property licensing arrangements, BBM Consumer licensing arrangement, settlement awards and mobility licensing software arrangements, which includes revenue from licensed hardware sales. Other includes revenue associated with the Companys legacy service access fees (SAF) business, as well as revenue relating to unspecified future software upgrade rights for devices previously sold by the Company. Revenue, classified by timing of recognition, was as follows: Three Months Ended Nine Months Ended November 30, 2020 November 30, 2019 November 30, 2020 November 30, 2019 Products and services transferred over time $ 121 $ 122 $ 362 $ 391 Products and services transferred at a point in time 97 145 321 367 Total $ 218 $ 267 $ 683 $ 758 Revenue contract balances The following table sets forth the activity in the Companys revenue contract balances for the nine months ended November 30, 2020: Accounts Receivable Deferred Revenue Deferred Commissions Opening balance as at February 29, 2020 $ 267 $ 373 $ 28 Increases due to invoicing of new or existing contracts, associated contract acquisition costs, or other 625 389 23 Decrease due to payment, fulfillment of performance obligations, or other (671) (470) (29) Decrease, net (46) (81) (6) Closing balance as at November 30, 2020 $ 221 $ 292 $ 22 Transaction price allocated to the remaining performance obligations The table below discloses the aggregate amount of the transaction price allocated to performance obligations that are unsatisfied or partially unsatisfied as at November 30, 2020 and the time frame in which the Company expects to recognize this revenue. The disclosure includes estimates of variable consideration, except when the variable consideration is a sales-based or usage-based royalty promised in exchange for a license of intellectual property. As at November 30, 2020 Less than 12 Months 12 to 24 Months Thereafter Total Remaining performance obligations $ 224 $ 77 $ 27 $ 328 Revenue recognized for performance obligations satisfied in prior periods For the three and nine months ended November 30, 2020, $2 million and $2 million of revenue was recognized for performance obligations satisfied in a prior period (three and nine months ended November 30, 2019 - nil) relating to legacy SAF customers. Segment Disclosures The Company reports segment information based on the management approach. The management approach designates the internal reporting used by the Chief Operating Decision Maker (CODM) for making decisions and assessing performance as a source of the Companys reportable operating segments. The CODM, who is the Executive Chair and CEO, reviews financial information, makes decisions and assesses the performance of the Company as a single operating segment. Property, plant and equipment, intangible assets, operating lease ROU assets and goodwill, classified by geographic region in which the Companys assets are located, were as follows: As at November 30, 2020 February 29, 2020 Property, Plant and Equipment, Intangible Assets, Operating Lease ROU Assets and Goodwill Total Assets Property, Plant and Equipment, Intangible Assets, Operating Lease ROU Assets and Goodwill Total Assets Canada $ 318 $ 550 $ 374 $ 657 United States 1,444 1,980 2,132 3,071 Other 35 340 40 160 $ 1,797 $ 2,870 $ 2,546 $ 3,888 Information About Major Customers There was one customer that comprised 13% and 27% of the Companys revenue in three and nine months ended November 30, 2020, respectively (three and nine months ended November 30, 2019 - one customer that comprised 20% and one customer that comprised 15%, respectively).