Corporate Bullies.
Corporate bullying at its best.

Not only was I misguided and given the wrong information when selecting a plan. I was also misguided into thinking that Bonitas is a trustworthy medical aid scheme.

I was told that everything pertaining to my child would be covered once he is born - vaccinations included. I had called through to confirm this prior to booking his vaccination appointment. A call center agent had a look at our plan and confirmed that it was. On the day of the vaccinations, we couldn't go through with the immunizations because our medical aid didn't want to cover it, and the pharmacy couldn't tell me why. Upon calling Bonitas again, TWO separate agents stated that vaccinations were in fact covered. The last agent did an investigation to find out the reason for the pharmacy not being able to claim, and concluded that we were not in fact covered by Bonitas.

Not only had they not been knowledgeable regarding their own products and services, but they had also blatantly lied regarding my son's coverage once he was born. I am still being hounded by the Pediatrician's outstanding account.

I am now being bullied into making a decision regarding my plan, when I have not received any of the services that I was promised. Their countless reassurances, and confirmations prior to the whole debacle, seems to be forgotten as the blame is being put on me, as the client for everything. Whilst they've admitted to messing me around, they still have not rectified the situation and have the audacity to say that their processes are put on hold because my account is suspended - why do I have to continue to pay for something that has not delivered in any matter whatsoever? I've paid for a service. Bonitas has not delivered that service. And now theyre playing the role of a school yard bully trying to cover themselves for what was clearly THEIR ERROR.