Delayed refund for damaged parcel
on 12 June 2018, I have requested proof of payment for my refund. I was informed that thre is no payment made or reflecting due to me.  I called and left a message with Tebogo to inform Mulondi to contact me to explain why I didn't get my money as per email below from Mulondi to no avail.  DHL is now delaying my refund and no feedback on when I am going to get my money. I am left with no option but to escalate this matter to my legal team to intervene not they will pay me with interest because it seems it is the language they understand.

On Wed, Jun 6, 2018 at 11:12 AM, Mulondi Dzebu (DHL ZA)  **********  wrote:

Good morning Nelisiwe,
Thank you for your submission and kindly note that the payment should reflect no latter that 6 Working days, counting from today

 Regards

Mulondi Dzebu
Customer Care Executive 
 DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng, South Africa
Telephone: +27 (11)  **********  
 **********   
www.dhl.com