Customer support did not help me
<p>i had a 2 mbps line at telkom and i decided to upgrade to a 4 mbps line, so the day i called in and activated my service it was running just fine at 4 mbps but the next day when i got home from work to check if everything was running fine, it appeared to me that they changed the line back to 2 mbps when i called in and asked if they changed it back they confirmed that it was showing for a 4 mbps line but it was not processed and they said as soon as it is processed it will be activated and running at the 4 mbps, i waited for a whole 7 days and they still have not processed it, i really dont know what to do about it, it seems like they are just delaying it and not doing anything to activate my service.</p>
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<p>Besides all of that, my neighbor was the one who showed me this special and said that i should upgrade to it, so i went over to his house to see at what speed his internet was running at and it was in deed running at 4 mbps in fact it was running at 4.5 mbps in other words 450 kbps, the day they activated my line it was only running at 400kbps i am dissapointed in them because i was not getting the 50kbps that my neighbor is getting.</p>