Unproffessional serives
To Who It May Concern.

Ref **********5R201231.

I had a contract with Telkom for two years. Which expired at the end of Aug 2020. At the beginning of July, I went to a Telkom service center to give notice on my contract. I ask the consultant when will the last payment go through, and he said on 31 July 2020 because the expiring date on my contract is the 10th of August 2020. At the end of September 2020, a payment went through on my bank account. I phoned them and asked them to reverse the payment because due to the Telkom consultant the last payment was due at the end of July 2020. In the meantime, I decided to do a recon of my account with Telkom.  Then I realized the Telkom consultant was wrong that my last payment was for end of August 2020. So I decided that I will leave the debt order open on my bank account in order for the payment to go through the end of October 2020. So the payment went through at the end of October 2020. However, at the end of November 2020 an amount of R202.70 for Telkom went off from my bank account. I phoned my bank and asked them to reverse the payment, and also went to a Telkom service center in the beginning of December 2020.  The consultant at the Telkom service center said that the amount of R202.70 was because my debit order bounced. I asked him for proof where I signed and agreed that Telkom can take R202.70 if my debit order bounced, I also said to him that during the two years that I had a contract with Telkom I never received a statement.                                                                        He couldnt give me  proof and said that he will lodge a query with their accounts department and that they will phone me in the next hour or so. It is nearly a month later and no call whatsoever was received from Telkom. This morning when I went on my bank account, and guess what another R202.70 went off my account again! 
I think that Telkom is very unproffessional. I also feel that Telkom did my name harm, never ever had a debit order of mine bounced! It is unfair of Telkom to let me pay for a mistake that their consultant made when he told me the that the last payment will go off at the end of July.
Please resolve this matter at your earliest convenience in order for me to restore my account and credibility.
