Dispeakable Customer Service
I dropped my vehicle off this mornign at Zenex for follow up engine maintanance work this morning 22/03/16. The following events transpired <br> <br> 1. 11:39am Called in to request that an electronic copy of the invoice be emailed to me in order to effect payment, the document only got into my inbox at 12:24 after which full payment was effected as per invoice details.<br> <br> 2. 12:27pm I received notification that my vehicle is ready and I would be uplifted from my office to Zenx by 13:00pm <br> <br> 3. My 13:00pm pick up was cancelled because their driver was running late to my office <br> <br> 4. I therefore requested for a 16:00pm pick up which also did not materialise because yet again, the driver was late.<br> <br> 5. 6:30 I eventually had to find my own way to Zenex to pick up my vehicle after the driver was a no show for the second time<br> <br> 6. The vehicle was not cleaned/washed after it had been worked, I had to request that the vehicle be cleaned. I know to be an industry standard for customer's vehicles to be cleaned/washed after being worked on and there is no notification to the contrary that Zenex does not extend this courtesy as part of their service.  