DON'T GET FOOLED!
We signed up to Affinity Health with unlimited doctor's visits. Now, we have to get pre-authorization before we can see our GP!!! Ridiculous!!! And don't think for one moment that the process is quick and easy to use. No! You have to phone the call centre, then you get to answer security questions whereafter you'll get transferred to, get this .... an online nurse! (Do note that there's no reference or any detail confirming this person's qualifications.) You'll then have to tell this person what is wrong with you. (I guess there is no need for privacy or doctor-patient confidentiality then.) This faceless person will then need to decide if you really need to go see your GP or if you can just go and buy some medicine from your local pharmacy. All this will only happen IF you manage to get through to their department because once the call centre transfer you, your call will most likely get dropped. Usually, after the third attempt of phoning the call centre you'll get to give all your details again and as an added bonus, you'll get to answer some security questions, again! But the fun doesn't stop there! Once you're finally authorized, they can't give you an authorization number straight away, they'll have to send it to you via SMS, which could take up to another 40 minutes! PATHETIC!!! We did NOT sign-up for this!! I've been trying to get authorization to my entitled unlimited doctor's visits for the past hour now and I still didn't even get the "privilege" of talking to one of the so-called nurses!