Debit orders long after legal cancellation.
I signed up with Diversit-e in September, but cancelled two days after, well within the legal “cool-down” period. I did NOT receive any training or software whatsoever. They kept phoning to arrange the software installation and training, but I had already cancelled. Weeks after, they contacted me rejecting my cancellation, and said that I DID receive the software and training, taking me for an absolute fool. I resent my original cancellation, and they then said they would send me a “settlement agreement”. I’m still waiting. In the meantime they keep taking money from my account. I have to check my account daily to see if they tried again, and have to keep reversing the debit order. I asked them to stop it, but they don’t reply, they just keep trying to take my money, for absolutely NO services delivered. It’s blatant theft. With their “settlement agreement”, I’ll settle for, and agree on, an apology and proof of cancellation, and them not trying to steal from me anymore. 