Either here or on LessWrong I saw a link to an article (or a study, I don't remember) about why public apologies don't work and only amplify rage/mental need for retaliation.I've searched my hardest, no luck in browser history too. Please help me find it! I really thought saved a link, but I didn't.And for this post to have meaningful impact for others, I'm curious:What do people here think about public apologies, especially corporate ones? Whereas it does depend on a case and how carefully crafted it is, but some things should be generalizable, right?