PAY-OUT DELAYING TACTICS
I have submitted and resubmitted all my fica documents to your department using both the online and email platform. I have received approval for all of them time and again. We have danced to your delaying tactics of asking for documents only when we make follow-ups with your people. 

This is a courtesy email to inform you that the MER has agreed to look at my case and bundle of evidence for the case I have lodged against you (Update case referred to the Western Cape Gambling Board). It has been utterly emotionally draining dealing with your customer service team. Within my bundle I have two recorded cases of being promised that the money has been processed and will reflect "today or tomorrow" it's been two weeks. 

It is disgusting practice at its most. The number of pay-out complaints may suggest that this is deliberate practice. I am hoping the Board will do an in-depth enquiry considering all this complaints. 

If you are reading  this, i assume you are also going through the same issue. I have lost all confidence in this company.