I've been coming here for a little over a year and I can't say that I've ever been really all that impressed.  

Yes, they "hand wash" your car but I feel like that's the only pro on the actual cleaning of my car.  I've never really been happy with the vacuuming, not sure that they really do anything other than the mats.  When I get in my car all the old fuzz and hair is still on the seats.  The last 2 times I've been there they've missed cleaning parts of my car and I have to say something.  The last time they cleaned 3 out of 4 of my tires, even a stranger commented to me about how he found it odd they missed it.  Also, asked for air freshener and when I got in my car it still smelled like ummm, well it didn't smell fresh and clean.  I just left there and again I had to ask them clean the inside door.  It was covered in dirt and dead grass, how do you miss that?!? When I called someone over to clean it he then noticed that the wind shield was still dirty.  I mean, really?? And again, no air freshener even though I asked for it.

I gave 3 stars instead of 2 because I do appreciate the fact that this is not a chain.  I'd rather give my money to a family owned spot instead of some corporate junk.   The tall, blonde woman who greats you is always very nice and helpful.  I like that I'm not hounded about getting my windshield or cracks fixed a million times and sometimes they offer deals on LivingSocial which is great. 

Overall I feel like this is a good place to come and just have the surface of your car washed unless you want to pay big bucks to actually see a difference in the inside of your car.  Make sure you check your car before leaving to ensure they have actually cleaned everything.