Excellent and responsive service from Outsurance Claims Department
I had the pleasure of dealing with Mr. Brett Kimmie in the Outsurance claims department after our business vehicle was involved in quite a serious accident on Monday evening. I contacted Outsurance on Wednesday morning and they promised that a Claims Department rep would contact me within an hour. Brett called me about an hour later and took all the details he needed to process things further. He gave me the opportunity to send further details to him via email, which I did. I explained that we needed the results of their assessor's report urgently so that we could decide whether we need to purchase another vehicle, since it was a vehicle that our small installation team depended on for ongoing projects. He promised that he would do his best. On Wednesday afternoon at about 15h30, he phoned me with the assessor's report and called me again on Thursday morning to notify me of the amount that would be paid out on the claim before passing on the claim to the next relevant department. I told him how much we appreciated his quick service and responsiveness to our situation. Thanks so much Brett:-)
Stephen Fourie
Customer Support Manager
Serve IT