12 Days of Xmas deal item not delivered
Hi,

I got Deal 5 in December which was supposed to have the S8+ and the Gear S3. The lady who processed it said i should take my receipt to a samsung store and redeem the deal. The following day I did this and i was told by the samsung agent to go back to telkom. after some back and forth with telkom agents i found a guy who told i should redeem it in samsung rewards and it'd be delivered in 30 days. i did this and was told that my gift was awaiting verification which would take 48 hours. this was on the 12th of december. It stayed on that status until today when I was informed that the order was cancelled because it did not qualify for the 12 Deals of Xmas Promo. This despite the fact I specifically ordered that promo bundle and have the phone and contract for it. I contact samsung rewards and they said I wasn't on the verified list that came from Telkom. I tried contacting Telkom and got through to 3 agents but none of them have helped me.

Please assist in the delivery of the device as per the contract.

Thank you