Treasure,poor customer service etiquettes
It is with GREAT disappointment that I'm writing to you.
Firstly your staff  member Treasure not adequately trained for customer service,he is not customer centric at all if being in the claims teams means you have to be so rude affinity will sure to loss lots of money because of him.
Tonight I got admitted into casualty for sever stomach cramps and diarrhea after  basic test were done Dr confirmed that he needed to more test for possible appendicitis.on the line hospital and myself spoke to Tresuare who told my I must go to State hospital or provide him with bill history of over a year back at 10pm Friday evening. This is despite the fact that I am paying customer he was not courteous at all and was not willing to listen to me as customer.
When I wanted to speak to manager he refused me my right to speak to superior as though as making an unreasonable demand.he lacked empathy,the 1ingredient required when taking that role
If I'm not going to get service then what am I paying for,my health is compromised, should anything happen to me going forward affinity is to blame.