Isabella Garcia will not refund
I was sent 3 packages from Isabella Garcia to my previous employer. They were not received and returned with the courier. 

I made contact with them to try and sort my account out as they kept on deducting debit orders on my account . This was when I learnt about the above-mentioned parcels.

Although they have the products they refuse to refund me and maintain that I have to take products for the R2 200 I am in credit with them.

When I enquired why they had not picked up that the parcels were returned I was told that that dept is not with the customer service dept. The parcels were sent between Nov 2019 and Jan 2020.

I have explained that I lost my job last year and my husband as well due to Covid and I really need the refund. They have taken money from me for products in their possession.

They are not interested in refunding me and will only give me products for funds taken from my account.




