MISLEADING ADVERTISING
Ive booked a car for the December holiday but had to cancel.
When I made the booking it was clearly shown on the website FREE CANCELLATIONS. For a client this means he/she can get their money back if the reservation is cancelled.

I had to unfortunately cancel my booking but was issued with a voucher instead for the amount I had to pay upfront.

I was quite upset with not receiving my full value back on my card and was advised that it was a management decision.

Ive checked the T&C's and could find nothing about this sudden ''voucher'' issuing''.

These type of advertising is misleading clients.