Telkom: Billing issues not resolved till now. Highly frustrated
I have been dealing with ongoing billing issues for several months now and I have to say I am extremely frustrated and disappointed with the service I have been receiving.

During the end of May I tried to relocate my fibre line to my new location and upon speaking to one of the telkom consultants I was told a relocation order cannot be placed due to the system already showing that it was done. Hence they suggested I cancel my fibre line and apply for a new fibre line. I did exactly that and trusted that they would have cancelled my older fibre line.

After a month of relocating when I received my bill I noticed that there are 2 fibre networks that I have to pay for while I am only using the newly installed network. I contacted billing once again and they said they would cancel it for me, again I put my trust in the consultant and hoped it would have been cancelled. Now this has been an ongoing issue up until now. My previous one had only been cancelled in September and I have been extra all this time.

I was told that the correct changes should reflect on my bill come October and I would not have to pay for October, November and December which means I would have been refunded for all the months I have been paying extra. My bill is still extremely high and I am highly disappointed with the service I am receiving. I am only using the latest fibre connection from the start of June and have been paying excessive amounts up until now.

Wednesday they suspend my line without prior warning whilst I am still trying to sort out my billing which is extremely UNFAIR. I call the technical team and they inform me that it had been suspended due to an amount R1.20 outstanding which outrageous. Thursday I call billing and they inform me I owe another R920 and once that is paid my line should be restored. I made the payment on Thursday and now when I see today my line is still suspended and apparently payment has not reflected on their end. I was told to wait till Monday for this to be resolved.

I have been sorting out billing issues since the start of June up until now, and to add on they suspend the line without prior knowledge. I am seeing ridiculous amounts on my bill each time and I still get no clear answers as to why such was done. I am really disappointed with the service telkom and their consultants have been providing me with. I use to be a loyal telkom customer but after this experience i would not recommend telkom to anyone.