Appalling service by Woodford Car Hire
The rating above doesnt justify the absolutely pathetic service from Woodford!
Hired a car in January for 8 days whilst in Jhb which only did 317 km's as most of the time the vehicle was parked off at a friends place
When returning the car at the airport, after handing the keys over and the gentleman checking the car I was told all is perfect and i was on my way into the airport to check in to my flight, the gentleman then comes running back to come and call me takes me back to the car and shows me one "small insignificant scratch way  under the rear bumper of the car", then made me write a statement in this regards to which i wrote that no accident happened as the car was parked off alot, so nothing to report. 
As we live in the Dark Ages where there are no such things or means of communication - as we have no emails, no messages, no whats app, definitely no phones, these *****s debited my cr card on the 4 March 2020 for an amount of R 6325!!!!
To fix a "small scratch"!!!
Obviously I then had to contact them to ask them what are they debiting my card for, the more than hopeless customer service person I spoke to Luche Stokes was a joke to deal with! Her response to my query was she is going to forward me a copy of the quotation !!! I don't know where she learnt business s****s but in which world do u send a person a quotation after debiting their credit card, I asked her this Q numerous times to which she had no reply and she still had the stupidness to forward me the quote - I mean really !
I asked her for proof of these damages, this was even more amazing she took some pics of the car and sent to me. And once quotation was received the damages were to the rear bumper as well as to the wheel caps of the car - wow how did the damages keep increasing to the car ever since i returned the vehicle at the airport!
I have no doubt in my mind that next month these *****s will be debiting my card again and saying there is damage to some other part of the vehicle!!
I asked Luche several times in writing as well as telephonically - I want proof of the damages and the proof will be via the videocam at OR Tambo international but this hasnt registered in her head to date! Taking pics and sending me is meaningless anyone can do that, all I want is for your'll to view the cam at airport at time of returning the vehicle so u can see what the gentleman inspected and what he showed me as being a small scratch that I am being charged R 6325 for !!
I asked her for someone senior to get back to me - I dont know where this registered in her head because her reply was that senior management reviewed dispute and decision has been made but no senior person got in touch at all !
In February my credit card was debited with an amount of R 69.06, not a big amount but to date absolutely no communication received in this regards as to why I was charged for this !
Luche statement in an email stating "I mentioned that the gentleman who inspected the car when it was returned, informed you of the new damages" I must have been sleeping whilst he mentioned this to me because I had a witness to this entire scene a friend who came with me to the airport and we heard no such thing, and yet again for the billionth time my request is very simple PLEASE REVIEW YOUR VIDEO CAMS AT OR TAMBO AT THE TIME OF RETURNING THE VEHICLE, I dont know in what language I need to say this for them to process it but all I know for certain  is that Woodford Car hire is nothing but a fraud charging customers with no proof and no communication at all!!
I have a witness to the event of returning the car, I am openly requesting u to view your cams at OR Tambo when returning the vehicle and look at the level of patheticness of communication from your side!

Appalling service from your staff to your level of communications s****s 

Totally disgusted at the level of incompetence at Woodford Car hire !
