A nightmare with Discovery Bank
I have been a Discovery clients for years. I have Discovery Medical Aid, Discovery Insure and Vitality. I have Diamond status on Vitality, and decided to maximize my benefits. In order to do this, I need a Discovery Credit Card. I previously had a Discovery bank account that I closed, as the offering was not aligned to what I needed in a bank. Now... I have come back to apply for a credit card in order to maximize my Vitality experience. This is where the nightmare began. 

I applied for a credit card on the Discovery App
I wanted a Gold Credit Card, but Discovery only gave me Platinum as an option
I call Discovery... they say because I previously had a Platinum card, my options default to Platinum and they can’t override it. I need to apply for a downgrade after I receive my card.
I go ahead and apply for the Platinum Card (this is not what I want)
I upload my supporting documents
I get an email requesting me to upload additional documents on the app
I go to the app and there is no place for me to upload documents, it just says “Application in process” with no hyperlink
I call Discovery... they say that’s odd, and give me an email address to submit additional documents
I do the above
Discovery calls me requesting for my documents to be uploaded
I inform them I have already sent documents
Discovery confirms my application has been processed, please accept offer on the App
I open the app, again... there is nothing to approve. it just says “Application in process” with no hyperlink
I call Discovery... they log a query... nothing
I call Discovery.... they escalate... nothing
Discovery emails me to inform me my offer is expiring
I call Discovery... they escalate again... nothing
I call Discovery... The escalate and expediate and fast track... nothing
I call Discovery... they log an escalated query... nothing
I call Discovery...
I call Discovery...
I call Discovery...
At this point, more than a month has passed.
I call Discovery... they ask me to delete the application and start the process again
I call Discovery... I ask them to guarantee that this time, it will work.... because my landing page looks the same after the re-download
They say yes, it will work
I do the above
I now need to upload documents. Again, it just says “Application in process” with no hyperlink. 

This is embarrassing. 
I would just like to maximize on the benefits that I have earned... and the longer this takes, I assume you will compensate for benefits lost.  
Again, please fix.  