Worst booking ever
I booked a family holiday. Flight centre Nelspruit never informed me on anything or what documentation we need to travel. Never asked me for our passports or anything. Paid nearly R50000 and on the day of our flight we were refused on bord, we had to buy new tickets oF R22000 because flight centre messed up. I did complain at flight centre as my travel insurance refuse to pay out, this was a mistake from flight centre's side so i need reimbursment from them,. Sent through all our documentation and she just said sorry this is now a way to improve so this doesnt happen again we can give you R500. Im very dissapointed and wont leave it here. My travel expert should have informed me and helped me ,not in any of the documentation i received from them or once the person told me that i need unabridge birt certificate. All my checklists and documentation received from them, only indicated birth certificates. What Can i do or how can i take this matter further as i borrowed money to buy new tickets as the travel expert who messed up said the insurance will pay and now they refuse. Help please 