Fraudulent Electrical bill
Received an electrical bill for R 1, 567, 243.51 December 2017
Complained at local customer care who tried their best to sort it out with much disinterest at first from Durban whose response was that we must pay it.

The supervisor at customer care told us to let her try and sort this mess out she even deleted the account and left a note on their system.   We took an average estimate and paid it.

However January account now reflects the sum to be payed as R 1 ,940, 393.32
So it was back to customer care where the same lady immediately set about trying to find out why it wasn't rectified.  The response was to wait for the 5 February 2018 when all accounts will be done.

Who is going to be accountable for all the stress caused to two pensioners living in a standard three bedroom house with a fraudulent  electrical account of two million Rand.

I don't get the logic behind this, its an urgent matter but we must stay on hold and wait and hope that next month all will be fixed.
But in view of the constant delay I am skeptical.
What guarantee do I have that this mess of an electrical bill will be sorted out!
I have heard from other consumers that they never sort it out so why am I expected to sit back and wait for the 5 February 2018.

Why can't someone in CEO position rectify the mess they have made with my account.