ADT Service
<p>I had phoned the ADT contact centre (twice) and spoke to someone in the technical department. My request was to gain access to the installer's code on my system to which the answer was that ADT does not issue this code as it may be used to default other systems should it be made known.</p>
<p>I appreciate this position however explained the following:<br />I currently have a significant fault on my system that ADT technicians have been unable to fix (but intend quoting for an extraordinary equipment replacement)<br />I have had to engage a private alarm installer to try a less costly means of examining the programming and existing infrastructure prior to considering such an expensive move (without guarantees of it working) as above<br />The private installer obviously must have access to the installer's code in order to do such failing which they would need to default the system<br />Should the installer have to default the system I will cancel my service with ADT as a matter of course as I see no benefit to current service</p>
<p>In my two phone calls to the ADT call centre I was disconnected while waiting for the operator to seek clarification on the matter and the second attempt to be in touch with the technical unit I was disconnected while waiting for someone to answer.</p>
<p>I would therefore like to enquire whether it is at all possible for the installers code to be communicated to me. I am even quite happy to have the ADT technicians come to change the installers code to a unique identifier that we could use for this purpose without me then having access to the ADT standard code. As I am (to my understanding) the owner of the system I believe that this would be an acceptable proposal for my own property and accepting any risk that may be so associated.</p>