unreliable service
As a loyal customer of Prepaid24 I unfortunately have to conclude that they have completely let them down today.  Around three o'clock in the afternoon I paid 1000 ramd for electricity tokens.  However, I have not received it.  Despite two chat sessions with the help desk, the problem has not been resolved. In the first session, I was told that the tokens would arrive within 15 minutes by SMS.  When that was not the case after an hour and a half, I contacted customer service again.  During the second chat session I was asked to send a PDF with proof of payment, but I really didn't have the opportunity or time for that.  Finally I got a call from a supervisor who told me that there were problems with Nedbank.  It is now almost midnight and still no tokens received.  So I have to conclude that it is an unreliable service despite having used it for years.  Sadly they have now lost a loyal customer!