KYANITE&CO.
!
a modern take on hospitality
people. purpose. connection.
| The PROBLEM | Picture ***Same old thinking, same old results.***Properties are not measured on unique, brand differentiators. Instead, they are measured using industry sector performance standards, if they are even measured at all. This compares properties to one another and labels them into categories.  --- |
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| The SOLUTION | Picture ***New metric, new mindset.***Measure your brand differentiators as you intended, Curated Critique. *"to be the best, is to be your best."*  --- |
## The CONCEPT
Translate abstract concepts into concrete measurable actions;
quantify by service, experiences, and product;
validate and measure adherence on brand promise.
| Picture  Brand PromiseProperties invest time and money in creating a brand: are you realizing a return?​Have you operationalized your​culture, mission, vision, values? | Picture  DifferentiatorsValidate the differentiators which make you unique. What is the particular ritual or service element which sets you apart? | Picture  Online PresenceAre your catchy and clever tag lines and social content actually being executed by the operation? |
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| 10% | of organizations have operationalized their values into behaviors and actions.By operationalizing your values, you not only stay true to your vision but also drive your business forward and ultimately boost your sales. | 80% | of employees said that working for a company with values that align with their own was very important.When your core values are transparent and understood within your organization, your team knows what to expect. This fosters confidence among your employees, and this confidence inevitably translated into improved guest experience and increased sales. |
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| Picture | Curated Critique"to be the best, is to be your best." |  |
## Our APPROACH
We do not judge, right, wrong, good, or bad, rather are you living your brand promise.
| Picture  collaborateDiscuss Curated Critique process and identify topic to be measured. | Picture  curateTeam develops and defines components of critique template to measure the focus topic. | Picture  conductTeam will conduct self-assessment or Kyanite & Co. will perform complete assessment. | Picture  conveneGroup debrief on findings of the critique. Identify and create a strategic action plan. |
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## Potential BENEFITS
|  | What's in it for you?  * understand ROI of brand investment * enhance guest loyalty and experiences * improve ADR * ancillary revenue i.e. f&b, spa, retail * increase employee confidence | Increase employee confidence... |  |
## Investment
| Curated Critique *Complete* | A two-day, two-night validation visit by Kyanite & Co. executives. Real time experiences benchmark your brand promise delivery. Receive an in-depth critique detailing execution, including revenue driving enhancements where applicable. |
| Curated Critique *Subscription* | From action to impact in 30-days. A property managed critique, with remote guidance at designated touch points. The subscription continues interaction, learning, and support with access to validate multiple topics, weekly office hours, monthly live sessions and more! |
## Offerings
At Kyanite & Co., our number one value is people. We provide a range of people-focused learning opportunities.
## the modern leader
***"a leader that not only performs, rather, transforms, and connects."***
| Picture | Creating leadership fluency and strengthening the leader from the core through sustainable skills in a concise timeframe. An acute focus on less is more. Simplified techniques where intention, purpose, and gratitude are embedded within our practice.**OPTIONS:**  * The INTENSIVE a two-day onsite workshop. * The REMOTE Subscription based program adheres to the same content, with monthly online sessions and separate practice sessions.   |
## luxury lens
***shifting the mindset from storytelling to "story-doing."***
| Picture | Focus on connection and personalization. A workshop where we transform position definitions from traditional to experiential. Shift from intentional to behavioral based actions that align with their new role definition. A change of mindset. ​A half-day workshop for all levels of employee. Can be included into new hire orientation, or ideal to generate and refresh new perspective.  |
## executive coaching
***achieve your definition of success***
Professional development process designed to help individudals in leadership positions enhance their performance, leadership skills, and personal effectiveness. It involves one-on-one sessions between a certified coach and the executive. 100% confidential. Individual and corporate pricing available.
## Our Founders
Marcie Lieberman and Mary Mattson-Quagliana founded Kyanite & Co. in 2022,
​however that is not when the story began...
## **From the beginning**
| Picture | It all started at 76th St & Madison Ave in New York, NY. Mary started her first job out of college at The Carlyle Hotel  where Marcie was the Hotel Manager. They instantly connected with their passion for people, love of luxury, and zest for travel. Marcie was promoted to Managing Director, at the Inn of Anasazi,  the first female MD for Rosewood Hotels & Resorts. Mary was promoted to Rosewood's Corporate office in Dallas, TX to head up the learning and development department. Six months after Mary arrived to Dallas, Marcie was promoted to Senior Director of Operations for Rooms & Spa. They were thrilled to be back in the same city, even though they didn't spend much time in Dallas, TX. Marcie and Mary traveled together opening and transitioning properties as well as visiting existing locations. The time came when Mary decided to take on the hardest job she's ever had...mom (of 3 boys!). Marcie took the opportunity to consult and provide guidance to numerous operating properties as well as notable openings such as Baha Mar, Nassau, Bahamas. Marcie and Mary continued to connect and collaborate on projects together and are both certified Executive Coaches through the International Coaching Federation. |
## **Where they are now**
| Picture | Twenty years later, Marcie & Mary co-founded Kyanite & Co. They recognized that their beloved industry was missing something...updating. Quickly they identified three key areas to modernize: leadership, luxury, and measurement. With an acute focus on leadership, they minimized the tools to maximize effectiveness. Then they turned their attention to luxury, an overused word that is now synonymous with "sameness". Marcie and Mary challenge each property to go beyond the luxury industry service standards and live their brand promise as designed. Once again, Marcie and Mary nail it on the head and created a measurement tool that validates if a company is living their brand through values, brand promise, guest experience, and marketing tag-lines. As the saying goes, 'what gets measured gets done'. Coming from a coach-centric background they do not judge right or wrong, good or bad, just whether you are living the brand how it was defined. Their philosophy is "to be *the* best, is to be *your* best". ​Marcie located on the West Coast and Mary on the East Coast,  makes zoom and skyline lounges their Global Headquarters. |
| Learn more about our founders: |  |  |
| Proud members of: | Picture | Picture | Picture |
## If not now, when?
## Contact us
What gets measured gets done. Connect now.
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