No feedback on reported fraud case even after escalating
I reported a fraudulent transaction 2 weeks ago. I have sent numerous emails following the advise 72hrs period. Last phone call to escalate the matter was on 20 October, I was told to expect a call same day from the investigator or his line manager. Sent an email to complaints. No single communication has been received from Discovery. Fortunately I also reported the incident with the Fraudster's bank. Nedbank has acted and has been updating me. Now all the need is an indemnity from Discovery.. No action. The service has been disgusting to say the least, disappointing !!