Dismal customer service - the mattress warehouse
Dismal customer service - Cape Town branch & national sales head office.  Order was placed on 3/7/2019 for King base and mattress (Cloud Nine Comfort Plush), Lourini Luxe Headboard (King), Cloud Nine King mattress protector.  Delivery advertised for 5 working days.  Almost 3 weeks passed and still not one word from the them.  I eventually called and was told that the mattress was an exclusive line and hadn't been delivered by the supplier and that the headboard would only be arriving the following week.  I was very upset and demanded that our base and mattress be delivered the next day.  They replaced the mattress with a Cloud Nine Camden (which apparently has the same specs) and delivered the next day without the mattress protector!  We were promised delivery of the mattress protector on Monday - nothing arrived and NO WORD from them.  I eventually contacted them on the Thursday, only to be informed that the supplier delivered the wrong size headboard and that my King size would only arrive in 6 months time from the supplier in Turkey (despite being advertised on their online site as AVAILABLE)!  Eventually Quintin from Cape Town branch got head office involved and Marco contacted me last Friday - he assured me my delivery would happen on Saturday and that he would commit to assisting with finding a suitable alternative headboard and directed me to another designer site and an alternative on their site.  It is now Tuesday 30th July - I received an account for all items and STILL HAVE NOT RECEIVED the balance of my order - and guess what NOT A WORD OR PHONE CALL from anyone.  In short - I have been invoiced R19 558.94 and actually only received R10 346.96 of my original order (actually a mattress that I didn't originally order).  My situation has still not been resolved and I would not recommend this company to anyone.