Not Fulfilling Contract
On 15/11/15 I booked & paid for a 4 day Hire of a C********** model (specific), Res No; 188433. Upon arrival at ORT I was offered a BMW 3 series, which is a cheaper hire. Eventually, after haggling with Rakesh, I was given a 2014 C180 and not a 2015 model, as per promotion.  <br> <br> I have now, on 09/02/16, on another promo, made a specific booking & payment for an 11 day hire of a C180, 2014 model (Res No: 216990) for collection from Cape Town Intl Branch.The Booking Confirmation from CPT Branch indicates that I have booked a Group G, whereas it should be a PDAR.  <br> <br> Every time we book specific vehicles from Woodford, as per promo or booking, there is a problem supplying that vehicle and invariably it is a lesser quality replacement. I understand that certain Groups have comparable vehicles per Group, ie Toyota Corolla or Nissan Almera. I expect if I book a vehicle or similar in a Group that they should be similar. Last year in March at ORT I booked a BMW X1 & was offered a Honda CRV - there is no comparison. I believe it is wrong to advertise a certain quality of vehicle when there are none in the fleet at ORT. It is even worse when specific vehicles are hired & not delivered/available.