Appalling Customer Service 
<p>The last month and a half has been channelling.  </p>
<p>I have recently joined another service provider for my home internet, due to the lack of telkoms WiFi constantly giving us problems.</p>
<p>I had phoned telkom to cancle my ADSL line so that the new service provider could take over the  line. </p>
<p>I was then told by a lady that works at telkom to send a cancellation letter.</p>
<p>I did what I was told and sent the cancellation letter through to her, which I received no reply too, I have her name but will not mention it on this post.</p>
<p>A week went on and I still hadn't received any news in regards to my line being migrated. </p>
<p>I then persisted to phone back, and was told I had to send an email to Wholesale Telkom, along with the cancellation letter.</p>
<p>I felt frustrated because why had this employee not told me, I would need to contact the Telkom line department.  (Whole sale Telkom.)</p>
<p>Later that day I sent an email through to their address which I was given by another employee of telkom. </p>
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<p>This was the email address I was given.</p>
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<p><br />After awaiting a full working week I phoned back, to check up on the status of the line.</p>
<p>I was told that it would take them 14 working days from the day I sent my cancellation letter, through to the Wholesale Telkom department.  I was then further frustrated because no one had informed me of the waiting period as they should of. </p>
<p>I got given a reference number which I have till date, and was assure that Telkom would email or contact me within those 14 working days, of course I laughed at this but took down the reference number regardless.</p>
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<p><br />It has now been more than 14 days that I have waited. I originally requested to cancle on the 20th of June as per my email, but due to not being informed I needed to contact and cancle with the Whole sale team at Telkom, I only sent them an email on the 24.</p>
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<p><br />This is no excuse they have exceed their 14 working days as they so dearly promised.</p>
<p>I have now received my bill, which they are still charging me for the line as well as the Internet. I phoned again this morning and explained the story to the lady who did not seem interested at all. She typed an email, whether she sent it I'm not sure and gave me another ref number, I was then told I will need to wait another 72 hours before they contact me if they do?</p>
<p>How could it possibly take so long to migrate a line, do they have any people working there is my question? If the answer is yes them Telkom has a big problem.</p>
<p>How can you call this good customer service, I have worked with customers all my life and they should always come first, and definitely not be treated as a reference number as telkom likes to treat us.</p>
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<p><br />I refused to pay my bill with telkom as they do not seem to be in any rush to resolve my problem, so until that is done I will not pay them.</p>
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<p><br />I would like to ask telkom if they are incapable of doing their jobs?</p>
<p>Or if they genuinely enjoy making people's lives difficult ?</p>
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<p><br />Well I have to now wait another 72 hours just to migrate one line which could of been done weeks or days ago. Even some feedback would of prevented this frustrated post.</p>
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<p><br />I am sick and tired of companies not making sure that their customer service is up to scratch. Follow ups are necessary in order to give your company a good name and to satisfy your customers, so that they may know what is going on. Is it really that hard to provide such a simple task?</p>
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<p><br />When they need money then you sit with a problem, but when you need the help they take longer in order to make you pay more how is this fair?</p>
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<p>This experience has taught me to not take others words or believe their promises.</p>
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