Scammers!
We had to use this car rental as the car rental which we booked couldn’t deliver our car on time. The man behind the desk was very friendly and explained well (I later found out that he was just lying. We checked the car as usual. After we brought the car back the guy looked down under our car and said that there was a damage. I have never checked under a car while picking it up at a rental. This was also not checked when we picked it up. The guy gave us a form which we had to sign. We went back to the desk as the took the full deposit from my a bank account. We explained them that we didn’t hit anything and that the guy didn’t check under the car when we picked it up. We had full insurance and the guy told me that we could sign as we were covered anyways. They told us that they would release the deposit between 5-10 working days. Afterwards they sent me an invoice and told me we are not covered. Things got even worse. Besides that they took the deposit from my account they now also blocked the costs for damage on our card. It seems like a set up plan and we feel really scammed.