TRUDON ILLEGALLY RAISE DEBIT ORDERS VIA TELKOM
I have written 2 emails to Trudon on 1st and 5th Feb. I have not had a reply.<br> <br> I called Trudon on 15 Feb and spoke with Thole at around 11h20. I have been billed for a White Pages listing which I cancelled by email on 21 Sep 2015 at 8.40pm.<br> Thole put me on hold and verified that the email had been received at Trudon but that it was too late to cancel.<br> I advised that I had received the first proof of the listing on that same day i.e. 21st Sept and cancelled the same day. Accordingly there should be no liability for the listing!<br> Thole advised that the opportunity to cancel expired on 4 Sept when the print deadline closed. I requested escalation of my complaint. Thole consulted Charleen Basson, her supervisor, who advised that I should lodge my complaint on email. I did this <br> <br> I did not order the listing. I was advised by the canvasser that I would get a proof for final commitment. I got the proof and cancelled forthwith.<br> <br> I do not accept the debit / invoiced amount that has been raised on my Telkom account. I requested that the amount be reversed, the debited amount of R692 +VAT and monthly thereafter R164 +VAT. I requested that no further debits be raised. Debit Orders still arise