No refund for fraudulent cash withdrawals, despite the obvious proof
ATM machine swallowed my card last Sunday, within less than 2 minutes, money was withdrawn from my bank account at an ATM about a kilometer away, I was on a call with the bank to block all my accounts but by then whatever was in my account was taken. I immediately opened a case within an hour and completed all forms. Almost a week later someone from the fraud department called me to say, it looks like AUTHENTICATED CHIP AND PIN TRANSACTIONS. Of course it would, the ATM swallowed my card after I put it my pin so that information was taken, this is generally how all ATM thefts happen. Now I need to prove to discovery bank that I was at the ATM where my card was swallowed. I was only with Discovery Bank for 5 months or so but really disappointed. On the day this happened they can already see that there were multiple failed transactions and 2 successful ones as well as people going to random atms in the area to keep drawing cash... not sure why I still need to prove myself further. Leaving Discovery Bank because I cannot trust the account I have and do not believe it won't happen again. Disappointing