Telkom customer feedback
Well done Telkom! At last, after lots of pushing, yelling, cajoling, phoning radio stations etc about your rotten communications with your clients you listen and react and do the right thing. Namely, as a result of an ongoing problem with your incoming email servers you get to keep us - your clients - informed via sms or email that you recognize there is in fact a problem, and you are working on it and you apologize for the disruption experienced by your customers. Let's hope this isn't a one night wonder. Anyone running a complex communications business such as this is of course going to experience operational hiccups and system failures from time to time. I was not complaining about that so much but about the fact until now there was ZERO feedback to us your clients about what was happening, why it was happening and when it was going to get fixed. Keep this up Telkom; you might just get 5 stars for service one day soon.