TO SAY SERVICE WAS POOR WOULD BE AN UNDERSTATEMENT
Honestly, I gave one start rating solely for the purpose of writing my review, as the service we received was below one start rating. We inquired about a trip to Zanzibar and paid for it the very next day which was the 14th of September 2021 and the first documentation we received for the trip was only on Monday 4th October 2021 for a trip that is on the 10th. We have CONSTANTLY had to follow up with Heinrcih Morkel who was the agent that assisted us, with either no response, a tarty response every now and again or replies with wrong information when we did get information. We now have no travel insurance due to being supplied with wrong information, i have had to call Head Office 4 times to get some form of assistance to which he finally replied to our email. The number for the Black heath branch where our agent works (as stated on his signature) was never available, we could never get hold of our agent on both his numbers and finally when we were given his area manager's details by head office, Chantel Gouws, to no surprise we got hold of either. I left a message and had no reply from her since...planning a trip is supposed to be fun and exciting but this experience has been nothing but stressful and unpleasant to say the least. We rely on agents for guidance and expertise and we received NONE of that. After expressing my frustrating and dissatisfaction to our agent, I only received more and more excuses and not as much as an apology. I WILL NEVER USE FLIGHT CENTRE EVER AGAIN AND I WILL SHARE MY EXPERIENCE WITH EVERYONE.