Kerryn Izatt -Exceptional, Amazing, Incredible, Mind Blowing, WOW factor, Excellent Customer Service received! 
Good morning, I would love to share my incredible experience received yesterday, Tuesday 4 May from a wonderful, super efficient lady by the name of Kerryn Izatt, Call Centre consultant extraordinaire! Kerryn is NOT just a Call Centre agent, Kerryn is an exceptional asset to Outsurance in every sense of the word! Her Excellent Customer Service far exceeds what the Service Industry is throwing out on a daily basis ! I'm old school and still enjoy human interaction in this fast paced world we live in.
I was assisted with such professionalism, with extreme profound knowledge of the products, her super friendly disposition lends itself to the very environment Kerryn works in, which is not an easy environment at all - servicing sometimes very rude and nasty individuals! The shame be on them! 
Kerryn, I am so grateful to you for your kind assistance and for the way in which you conducted the whole experience! You are a Super Star !! 
Many call centre agents can take a leaf out of Kerryn's book and learn what actual Exceptional Customer Service is all about!!
May Kerryn receive loads of recognition for this call which was recorded and I certainly hope that whomever the "Big Wigs" are, sitting in their Ivory Towers, sit up and take note of this diamond they have and award her on her QA ! If you don't, the shame be on you!
Kerryn provided the "WOW" factor and I highly commend her!
Thank you so much Kerryn !! 