OUTSURANCE DONT DELIVER - LOOKING FOR EXCUSES NOT TO PAY
Outsurance do not always deliver.

We live on a small holding west of Pretoria. To protect ourselves against crime etc, we had alarms and cctv cameras installed. The alarm is fitted in the outbuilding and a wifi ptz camera outside on a pole to monitor the outbuilding. Wifi camera due to distance. At my house i have fitted four cctv wired cameras outside with motion detector alarm activated on all four. The dvr are also inside my house. All cctv cameras are fitted outside the house for early warning for intruders, so we can be prepared. 
We were unfortunate to have some claims during the last few years due to circumstances beyond our control.

On the first night we moved tou our new premises most of our belonings were stil packed in the outbuilding - a four car garage. We did not know how to set the alarm yet. Also no cameras yet.
On the first night we had a brake in and a lot of our posessions wer stolen.
We thaught no problem, as Outsuranc were already updated with the new premises details. Claim were registered, saps number supplied etc.
Then Outsurance started asking for proof of purchase for most of the items, witch we could not supply as we only keep until item warrenty expires.
We ended up with claim paid not even a quater of what was claimed.

Due to loadshedding from time to time and a lot of power surges and some thunder storms in this area it later led to another claim. Complete camera system, android tv box and power supply that charges batteries for led lights during no power - small holdings are very dark and unsafe at night.
Claim registered. Avery capable claim adviser sorted and finalised my claim within three days. New items were delivered and access was paid.

Alater claim for my microwave that stopped working were rejected due to apparently old age.

A few months later o 4 Febr 2022 we had a massive thunderstorm and floods in Pretoria and our area. From load shedding to power outages and power surges, more than normal. On the morning of 5 Febr 2022 we noticed that some items did not survive. The dc power supply that are used to power our emergency neighbourhood watch radio were dead. Tested the radio on a car battery and it was stil working. Android TV Box, Powers on but no display on tv. PTZ CCTV WIFI camera outside on pole mounted, completely dead.
Registered claim. This time the outcome were different. Outside camera not covered - falls under property building cover - we are renting.
Previous camera claim for outside mounted cameras were paid.
Technician wil be send to see if repairs can be done. Outcome wil most likely be oldage as to not pay.

This was the last straw and i just had enough.
I cancelled the claim and my policy with Outsurance with immediate effect.

Unfotunately there are some claim advisers that go out of their way to keep the client happy, but some of them most likely get some bonus or incentive for claims  that they reject.

I wil be heading back to First For Woman - Had no hassles.

I moved to Outsurance on the advise of a family member employed by them.

Anybody who needs more info about Outsurance excuses not to pay, feel free to contact me.

Vanessa Visser
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Policy number - OT**********