NEGLIGANCE AND INCOMPETENCE LIES
Please can you add a 0 star review. 1 is not the real experience.
I have no choice but to believe ALL the negative reviews on hellopeter.com to OUTSURANCE.
There staff is incompetent and have no common sense!!
When you start your insurance the sun and moon on a golden platter is offered.
THEN what a shock you have to learn your house WAS NEVER INCLUDED!
Outsurance said I lie, I never added my house-building and I said to them I have 
the recording of that conversation on record. They said they will listen to their recordings AND T H E N YES they apologise said the lady made a mistake it is her negligance causing this situation, their mistake and added the building AT A PRETTY PENNY. 
Today I tried to lodge a claim, sadly ended up with another incompetent person with no common sense. I am covered for electrical surge damaging appliances on my Policy....he ALSO told me that I only joined APRIL this year that is a lie!! just show you the incompetence! Itold him that is the revised date AFTER THEIR NEGLIGANT MISTAKE he said okay yes, that is the case. Second negligance , happened with first quote now happened with second quote! I said to him check you system and my profile you will see the original date of becoming a insured member on my profile, he said Oh okay you are right. I don't have time for small talk, Then he started to explain why the claim cannot be attended to because I cannot give him the EXACT DATE when surge damage started because of load shedding. AL previous damages I paid from my pensioner income, this is the first time I claim for this situation. My goodness this is not a accident with a date! and time! or a hurricane-weather storm with a date and time IT IS SO TYPICAL!! you pay a arm and a leg and then when you lodge a claim they don't pay try to get you of the hook, for months I have to walk out at night in KZN to manually start my water pump controller and it is a dangerous situation and of course  ALSO the old old story, underestimating the intelligence of a old pensioner lady.  DO EMPLOYEES GET A  PERFOMANCE BONUS ON EVERY CLAIM THEY FILE IN THE BIN, ...just asking? I am not at all interested in his opinion and refusing to send me a number to lodge a claim. LET THE PUBLIC TAKE NOTE-don't!!! insure at OUTSURANCE their money is not where their mouth is. They have NO interest, you are a file number it is all about money money money and customer is no where part of the parcel.