Horrendous Service from the Office of Mr John Lucas DHL SA ceo
On the 26 July 2018 I signed and sent a LOA for DHL to charge the customs duty on a shipment to the UK to my South African DHL account .  This was forwarded on to Mr Avery Visagie at the Office of Mr John Lucas the country Manager .  Mr Visagie received it and corresponded with me . 
Two months later , early September my UK accountants received a letter of demand from DHL for the vat and duty charges on the shipment . I emailed Mr Visagie advising him of the letter of demand and again advising him that the charges are to be allocated to my SA account with DHL . 

On the 7th November my UK accountants received a letter of demand from DHL's debt collectors in the UK . The letter was addressed to my UK Company .

I contacted Mr John Lucas's Team [ CEO of DHL SA] , asking why this is going on despite my clear instructions .  I was contacted by Buhle Sekoboane who promised to sort it out .  

To date this has not been sorted and yesterday  19 November 2018 a second letter of demand was received by my accountants in the UK from DHL'S debt collectors , threatening legal action , adding interest to the amount .  

This reflects very poorly on the reputation of my UK company and the behaviour of DHL is totally unacceptable as it is their falure to act on clear instructions given by me that has caused this issue . 

I again contacted Ms Sekoboane  who seems totally indifferent to the damage being done to my reputation and my companies reputation . It seems too tough from someone at DHL's SA CEO office to pick up the phone and call DHL UK and DHL'S debt collectors to stop this action .    


DHL UK and DHL SA need to immediately sort this out , stop their debt collectors from harassing my accountants and me . Send a letter of apology for their error and confirm in writing that the credit rating of my UK Company and my personal credit rating has in no way been damaged . 

Very dissatisfied with the service of the much vaunted CEO 's Team  of MR John Lucas