Get your house in order!
<p>I have been a Client of ADT for 2 decades or so.</p>
<p><br />I have always found their patrol officers to be excellent - well done here!</p>
<p>Wish I could say about their call centre / admin setup!</p>
<p>Agents can't seem to assist - and calls / e mails to ADT personnel are just ignored!</p>
<p>My current gripe - I received an e mail from Rickey Nnwambi - the ADT Signal Management Team Leader on 1/6/16 advising me that we have had responses to our premises in excess of the stipulated threshold - and that additional charges would be charged to our account forthwith!</p>
<p>OK.</p>
<p>But - these call outs are occuring due to break down of ADT systems - and the fault is not on our side!</p>
<p>What should happen after an alarm activation - is that this there should be call from ADT - and then a respose is / is not activated. Or alternatively - if it's a false alarm - the onus is on us to cancel the dispatch of a patrol car.</p>
<p>We always cancel false alarms!</p>
<p>But during the past while - a response officer arrives at our front door - and says that there had been an activation!</p>
<p>In these cases referred to - the alarm did not go off - nor did we get a call from ADT - just the arrival of the officer!</p>
<p>I have been trying and trying to contact ADT telephonially or through their e mail address *********** to advise / discuss this issue...</p>
<p>Rickey Nndwambi does not seemingly take calls - and the e mails sent to ADT are merely ignored - this time, and previously in my experience!</p>
<p>My gripe - why are we being advised that we will be penalised for excess call outs - when the issue is with ADT - them sending an officer when the alarm did not go off / nor a phone to us by ADT in advance of this?</p>
<p>The fault is clearly at ADT's side - and not ours.....</p>
<p>Suggest that ADT get their (Admin / signal) house in order!</p>
<p>(As indicated earlier their response offices remain great! </p>
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