Claims Independence, however always automatically chooses the reviewers side. 
Hellopeter is unreasonable to take a reviewers side without even investigating. Companies most of the time do have all the evidence that the reviewer is falsely accusing them, but we cannot even type a full report of this as reply on the reviewers comment to let other see our side as the Hellopeter platform does not allow the response to be over a small amount of words.

We do strongly suggest that you guys start looking at your platform. On your own platform there is bad reviews about Hellopeter not assisting. 
There are multiple business getting bad reviews daily and then they do not even get the chance to also have a say in the case. We think Hellopeter must start focusing on companies that takes people’s money that is non-existent and fraudulent and assist the companies who actually tries to give assistance to their customers/reviewers.
It is not our fault if customers tries to hide themselves under their own lies/stories and has nothing better to do than to blame it on others. 
Remember there is two sides to every story. 


One example reviewer does not have the right to give false information as per example the following: 
1.	Customers Comment: wheels fell off, the board was of poor quality and broke within its first charge, they insist it is due to standing on it funny or two people jumping on it.
•	False accusation. Nowhere did we tell the customer that he jumped on it. Please refer to our report 
THE ASSESSMENT HAS BEEN CONCLUDED PER THE FOLLOWING: 
The unit has been fully assessed and referring to the imaging provided, there was force/pressure/impact received on the Hoverboard which caused the chassis to break. 
Please refer to imaging provided. 
DEFECT/CAUSE: 
This 8.5” Hoverboard has received damage to the chassis and the chassis will have to be replaced. 
CONCLUSION: 
Physical/Impact/Incorrect standing damage does not fall under warranty per our terms and conditions. The Chassis will however be replaced out of good will, free of charge. 
For future safety regulations and pre-caution, please follow the user manual instructions on how to operate the unit in accordance to standard operational regulations of the Hoverboard. 
The unit will be placed in line for the chassis replacement and images/testing videos will be sent  through once completed. 

•	We were supposed to charge the customer on repair of this product as the defect was due to impact/physical damage, which does not generally happen accept when an accident occurs and of which honest customers will report it as an accident. 
•	We did however still out of goodwill replace the chassis for the customer free of charge. 
Parcel was delivered on Thursday the 7th of January, report was provided on Monday 11th of January and the unit was repaired/chassis replaced in one working day and re-delivered back to the customer on the 13th of January already again
•	We gave the customer the Absolute best assistance even after physical damage occurred and not due to the product being of bad quality as falsely accused above. We have done everything on our side to assist. 
•	All evidence of the products physical damage and repair was provided. 

The worst is not the false accusations, it is the actual fact that the reviewer is trying to blame something on us after we helped him quickly and did not even charge a cent on repairs as we should have. 

This is unreasonable and unfair. 


We would suggest to please start reviewing businesses point of view as well before just assuming that the reviewer whom submitted the review is eligible for the review to be kept although there is evidence provided to Hellopeter that the reviewer has written an unfair review. 
