Took order even when out of stock and then refused refund.
What a major disappointment! We ordered three beds and mattresses with some extras from the Mattress Warehouse online on the 25th of December.  I paid by R9015 on my credit card later that day. I emailed them asking them to deliver my mattresses on the afternoon of the 29th of December. I got a reply from  **********   on the 26th of December saying, “Hi Roger, Thanks will do , Kind regards, Zaani.” So I’m really looking forward to my new mattresses which will be delivered to our new place in Durban. We are moving from the South Coast. Yesterday I get a call from them saying they have no stock, can they offer us a different mattress. So they do. They were a brand I’ve never heard of, so I asked them to refund me promptly instead so that I can use the money and go elsewhere to buy beds .  Their customer support representative Sandy Coetzee says we’ll only see our refund after thirty days maybe. I replied that’s ridiculous, at no point did the website tell me they were out of stock, if it did, I would never have ordered. It told me five days delivery. Obviously I will be contacting the people at the Consumer Protection Act to fine these scumbags as much as possible. I will also be contacting Est Coast Radio’s Consumer watch if I am not refunded by tonight. Don’t do business with them, they do not care about the customer at all, even when they are wrong.