Terrible Customer Service!!! And NO refund received despite cancelling booking a week in advance.!
Worst experience ever! Because my sweepstar kept cancelling before the booking I opted to cancell the entire booking, as I did not want an unknown person in my house during COVID 19. So I have cancelled almost 2 weeks ago and yet Sweepsouth has not refunded me the money they took off my account. I emailed their customer support to establish what was the holdup for the refund and all I got back was: "Money not in your account yet?" No you idiots, thats why I am emailing you! So I emailed again twice after that and no further reply. I called and was promised this would be followed up and yet... nothing. I am now out of patience at this disgusting poor customer service and looking to take this further. Surely a business can not scam customers out of our hard earned cash and get away with it???