Discovery Cannot Change my Number
I recently had my phone stolen with Apple Pay activated. I tried to call Discovery to block my car and was met with an IVR that asks for my ID and then they tell me they will send me an SMS OTP to go further... Not possible with no phone. When you do not enter the OTP or a random OTP they kill the call. IMPOSSIBLE to get through to the call centre!! ***?

Part two of the story is that a repeatedly pressed 9 on the call after a few attempts and I got through to an agent. I have now tried unsuccessfully to change my registered phone number with Discovery as my old number has been used for fraud so a sim swap is not possible. What a farce. It has been days and numerous calls, pressing ********************9 to bypass the verification OTP.

This is not a bank I would recommend to anybody.