Sales promises and misuse of vehicle
<div>Dear Mit Mak Management,
Vehicle in question, FORD Ranger, DC, 3.2l, 6 speed auto Wildtrack.
Things have taken a turn for the worst.  I received my vehicle this past Saturday to find the vehicle half disassembled, most of the tasks that I requested have not been done, the vehicle in a very sorry state and finding very interesting objects in the vehicle which raised a few eyebrows and angry questions.
Including today it will be day number 6 that my purchased vehicle will be spending at Mit Mak Motors to repair the previous repairs.  In total the vehicle has spent more time at Mit Mak Motors after the initial purchase last month than I could spend driving it.
A list of repairs was agreed to by the salesperson that was friendly enough to bring the vehicle to my house for me to test drive while an inspection was done on the vehicle that I wanted to trade. The trade in vehicle was also a Mit Mak purchase.
When the paperwork was done the salesperson informed me that his manager gave orders that the vehicle be delivered as soon as possible to get it off the sales floor – no repairs to the agreed list and no services done on the vehicle as is the standard at Mit Mak Motors. An arranged date was agreed upon to have the vehicle returned to have the initially agreed list of repairs done and the vehicle serviced.
As with any vehicle purchased new or 2nd hand, not even to mention COVID, not all the parts were available and some of the repairs took longer than planned.  Three days at the workshop. On my return to collect the vehicle I witnessed how a gentleman drove my vehicle as if it was his own plaything not knowing that I was watching. I commented to Chane at the workshop that I did not know that my vehicle was able to attain the speed he drove it with in such a short distance. The person driving my vehicle that day has no respect for someone else’s hard earned property.
A second date was scheduled to finish some of the repairs that could not be taken care of in the first three days
Here is my gripe list:
To remove the spare tire, due to the workshop not finding the correct locknut, they had to cut it off with a grinder damaging the rim of the spare tyre, having received the vehicle half assembled with some of the spares in the door side panels this past Saturday, have found *****drivers and bits and pieces of parts in the back of the vehicle, open cables meant for the rear view camera exposed, spare tyre still not fitted and the lock for the spare tyre also not fitted, finding some persons bankcard in the cup holders together with a business card of some business (it is apparent that my vehicle was used for personal use), a locknut that does not fit, all electronic devices reset to default time and date, cold starting the vehicle a few hours after delivery this past Saturday with the engine suddenly sounding like metal grinding on metal, the whole vehicle rattling like it was driven on a gravel road for years.
When the vehicle arrived at my house the driver was ashamed of the work done in the workshop that he tried to put the spare tire in its place. For which I am grateful for. What I am not grateful for is the nice new dent he left me by opening the back of the bakkie with the rod used to lower the spare tyre, still in place.
Is this the new Mit Mak Motors vision? To have customers return with vehicles purchased in order have the work done previously repaired again and leaving it in a much worse state than purchased.
I request that management and the owners of the establishment intervene in this matter and show me as a returning customer the Mit Mak values that are actively advertised on the radio and other media daily.
It is very apparent and not withstanding that my vehicle/bakkie has been abused, driven to its limits, used for personal travel, and not given the care that I have come accustomed to at your place of business.  I therefore demand that Mit Mak Motors source me with a replacement vehicle with the same, if not better, specs, engine size, comfort, and ease of mind. Please note that I will not pay more for the replacement vehicle as I have a set budget per month and have used the savings I had to pay for my bakkie, my own peace of pleasure.
The vehicle that I saved for, dreamed about, done the research and budgeted for has been violated and I as the customer have no confidence or trust in the vehicle that I purchased to drive around with my family.
Also, once arrangements have been made for a replacement vehicle the tracker has to be relocated from the current vehicle and the locknuts that I purchased need also be relocated. I will be sending both vehicle keys with the driver today.
I still believe in Mit Mak Motors and I believe that Mit Mak Management will do what is right to rectify this mess, because my experience with this Company is that their customers come first.
If any of the communication, pictured and videos is needed that was sent to the various Mit Mak employees I will gladly provide you with a copy.
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