Telkom contract renewals are deceitful .
Highly annoyed with Telkom!
This exercise will no doubt prove pointless because they can't even be bothered to answer any of the complaints.
After 5 pm on the 27th February, I went into the Richards Bay Telkom store to renew a cellphone contract for my daughter. The sales consultant informed me about the prorata billing but NOT once did she mention that it didn't apply to the device. I get my invoice and they have charged me R249 for the whole month. Who is their right mind would take out a contract on the 27th of the month and pay for the whole month? Had I been informed of this, I would have rather gone in on the 1st March and renewed the contract. When I confronted Zinhle about not informing me, she tells me that she is not allowed to tell the customers that. Telkom also charged me a callout fee of R350 which apparently is a system error. Sales consultants are only interested in the sale and the after sales service is non existent. I currently have 5 devices with Telkom and will definitely not be renewing any further contracts with them. Such a pity that I have renewed 2 contracts in this month and am now obligated for another 24 months. Telkom is not customer orientated and transparency is not essential. Another duped consumer!