Misrepresentation
I  received a call from a sales consultant regarding a debt review process and i was told the period will take up to  2 and half years with the payment of R 2500 and i requested for the consultant to check how long will the process take if i paid R 3000 and was informed that it will take 2 years and i will received confirmation in writing from my portfolio manager stating the discount negotiated and the exact term which might  be lesser and received only documents confirming my agreement with them and in the month of September i received an email from a lady that works in a court requesting that i send my id copy and complete the documents she sent and i informed the lady that i cannot sign any document because i have not received what i was promised and she sent an email to Carol (Portfolio manager) to assist me  , carol accepted liability by informing me that the consultant was not supposed to say what she said to me and that on its own its a clear indication that they are fully aware that i was mislead and the decision i made to enter into an agreement with them was due to false information provided by their sales consultant . only now after making noise since September i get a document that i was promised and the term is 46 months no longer up to 2 years as per telephonic discussion that i had with their sales person , further more carol refused to provide me with the sale recording when i requested for it . on the 30th of November i was informed by Benise that i will only be refunded up 25% of the amount collected for their fees not the entire amount . They are forcing me to accept that they will not refund the full amount even though they are fully aware that i was mislead and carol wants me to accept that they are not responsible for what their consultant said "the consultant said all that in her own accordance ". clearly they do no care about client , they only care about making money regardless of the wrong doings that take place in the process.