Double charge - Waiver costs changed 
Issue No 1

I renewed my whybuycars contract on the 24th of November and was told to go to the branch to make a payment for my contract fee and that my lease amount would be paid via debit order. I was also told that my waiver in case of an accident would be R5000.

On the 25th  of November at the branch, I was told that I need to pay the full amount (contract fee + lease amount) and that the debit order would not go through this month. And I was not informed that a further change of waiver would be R17000. I fully paid and collected the vehicle on the amount of R5785

On the morning of the 26th, I received a notification that a debit order had gone through from Woodford in the amount of R 5623. The same DO that I was told would not go through

I have been in contact with Thabani, but he has not given me a response regarding this issue.

 

Issue No 2

I was involved in an accident at around midday on 26/11/202. I reported the accident to whybuycars as well as to the police station and a  report at the branch.

I paid for towing the vehicle to the branch R2800 and was told to go have the issue sorted at the Branch.

At the branch, I was told I don't have any waiver on my contract and I am liable to pay R17000. I don't know how that was allowed, no rental company will let vehicles out without insurance. When I took out the renewed contract I was informed that my liability is R5000 which I accepted as I informed the lady who assisted me. I also guided myself with the info on the whybuycars website as well as the welcome letter that I received after I took the contract that my waiver is R5000.

 

Conclusion

I received conflicting information:

-My lease amount would be paid via debit order then it was changed without informing me of the reasons and reverted back to debit order while the payment was already made via card.

-My waiver conditions that I agreed on for R5000 changed to R17000  without me being notified of the reasons

-IT would have been fair that after all these conditions change I was notified of all the changes so I was aware. I feel that I was deceived by the company 