Dissappointed client - claims, excess, endor*****ts with no validity
I was hoping it would not get to this point, but I am at my witts end. 

On the 28th of January 2022 my kitchen, my patio and another room got flooded from storm damage. I called outsurance that very same night but no one was able to come out to assist. 

I proceeded to lodge a claim the sunday morning, 30 January 2022. The following morning I received a call from the claims advisor stating that an assessor would need to be appointed and this will happen in 48hours. 

I waited patiently... the assessor contacted me on Wednesday, 2 February 2022 and came out for the assessment later that morning.

Then, nothing. I don't hear from anyone - Friday I follow up again. I do ALL the follow up work - NO ONE EVER CONTACTS ME FIRST.

Yesterday, 7 February I contact the claims advisor AGAIN (THIS AFTER IT STORMED AGAIN). I cannot use my stove as it got wet AGAIN, my lights - AGAIN but no one cares. 

I got told yesterday that the assessor will be in touch with me and he got told to discuss the outcome with me. It is now COB, another day later with MORE rain and still NO ONE cares to inform me. 

I understand that people are busy and thinly stretched but I am a client and I deserve to be treated as such. 

You have no problem raising my excess, premiums (even requesting clarity just dies and no one ever responds) or send me endor*****t conditions for a house that YOU evaluated on behalf if FNB prior to the purchase going through. 

You see here that I don't just have 1 issue but multiple spanning over 3 years that NO ONE HAS EVER TAKEN THE TIME TO RECTIFY. 

Tell me, how do you suppose I continue to provide food for family without a stove? 12 days and growing