Pathetic Customer Service
I had one of thee worst experiences when dealing with Bonitas Denis.
I had received approval for Dentistry - However the shortfall was more than as they stated
I called in to get an explanation from Denis , but alas they were non the wiser.
I spoke to an Agent named Cynthia. Clearly she had not been on any Customer Centric training. Absolutely no care and after telling her she is not answering my question, she cut the call.
Bonitas needs to get agents that actually know what they are doing and refer it to a specialist if they are unsure.