total incompetence
AWB  **********35 AND OTHERS.  I had an inadequate response to this AWB problem from (name.witheld, but I have it) so I mailed for his/her attention on *********** TWICE in 2 weeks and NO response.   Also I have tried countless times by mail and phone since 11th September this year mail to (***********) to get a CREDIT APPLICATION FORM  - that is THREE MONTHS now.  Eventually (***********) mailed back saying DHL were “unable to contact us telephonically” – which I do not believe as we have a full time receptionist.  So I replied to her personal company mail (not ZACEO) a WEEK AGO and again today  -  still no credit application form.  Can someone call me PERSONALLY - not just a cursory, incompetent note from ***********, a bottomless pit from my experience.