Poor Service
I called in on Friday 23/09/22 at Approximately 16h00 for my vehicle accidental cover to be re-instated. It had been removed until proof of repair has been provided. I was informed by Mbalenhle that the mail is in a que and I will have to wait. I informed her that I am driving around hence I need the cover immediately. Upon liasing with someone she had then informed me to forward the mail directly to her with proof of repairs and I did. To date the cover has not been re-instated. I am driving around so Miway please be aware that someone at your company will be liable until the cover has been re-instated. How many mails would I have to send and how many staff would I have to speak to in order to get this done. They also do not understand the type of write off. It was a write off because of Uneconomical to repair and not because of the nature of the damage or structural damage. It is a driveable vehicle that has been repaired by an approved MiWay service provider so where and what is the problem. You may take your time to activate the cover but be aware you are liable as I have already informed you almost a week ago. Should you not be able to assist I can shift my 12 years of business elsewhere.