Hello-I am not in tech, but once had a dream of doing a startup 12 years ago in college and have always followed this community.I own a regional company that engages in transactional sales in a business-to-business manner. We had a sales rep quit to start a competing business and would use a fake (burner) gmail account to post incredible bad/false reviews of my business on google reviews. I was unable to get google to remove the post even though it was obvious the account was brand new and had no post history. I even couldn't remove my company listing from google reviews since it was property of google. I have essentially had to "take it on the chin" and explain to customers that we don't scam them and the account is fake.Now I have a new issue. ADP, a paycheck software company, has royally screwed over our company with egregious, non transparent billing methods. A website that is filled with bugs. And lastly a huge error on their end in how they handled PPP.I go to google reviews to write a bad review about their business practices, but there is no listing.My question is how much are big companies hiding from reviews? Are they paying google to remain off somehow? I have looked at other companies that generally have horrible customer service and practically every single one has found a way to get off google listing.Any insight into either of my issues (getting rid of fake bad review for my company; how ADP avoids google review listings) would be appreciated.PS- anyone that is looking to do a startup, I would highly recommend pay roll services. ADP is almost "too big to fail" and this industry is a complete scam. PM me if you are interested, but need funding and maybe we can work something out.