I have run out of Review titles - Terrible service, again & again
I have just received another one of your emails/SMSes that my account has been suspended due to non-payment. It is the same issue for which a complaint was lodged on Hellopeter (17 March & 6 April) and we are now on the third complaint, same issue - not forgetting all the phone calls I have had to make to your call centre. You latest response (Apology) was on 8 April and you confirmed that the suspension had been lifted. This was followed by your SMS on 13/04 about "outstanding debt"; email on 21/04 about "membership suspended"; SMS this morning (membership suspended). If this isn't harrassment/emotional abuse I don't know what is. By now you know that my account is up to date, and has NEVER been in arears. You say in your email of yesterday "kindly contact your respective HR department first regarding your query, prior to contacting the Fund directly". No, I am not contacting my HR department, they have done their job and even they are baffled by your conduct. Remember I am not the only employee that my employer deducts contributions on behalf of Bonitas from. But strange enough, I seem to be the only one whose account you are not willing to credit, unless I lodge a complaint here on Hellopeter. The reconcilliation roll that you receive has the names of all the employees (including mine) covered by Bonitas, It defies logic that all the other accounts are credited by yourselves monthly, while I have to fight for the service that I am paying for. From January up until now, I have been paying you for NOTHING but stress, because you have successfully managed to suspend my account every month without fail and thus leaving me and my daughter without medical aid. I will shortly send you my membership termination forms, hopefully you will do me a FAVOUR and just issue me with a termination certificate - this is my only request. Otherwise, I will be filing a grievance with the CMS. Thank you