Extremely poor customer service!
Called Telkom to relocate my Fibre services on 25 October, after been informed on 5 different occasions that I was at the wrong department, I went through the process,was told I would receive notification of the installion date, this did not happen. Called Telkom again on 28 October to follow up, was bounced around from to department to department yet again. Eventually there was a consultant who helped, he informed me that a work order was created, however with no details on it. Went through the entire sales process again to create an order, was told yet again I would receive a notification of the installion date, this did not happen again, nor did I receive any follow up calls. I called Telkom again on 31 October to follow up on my order, firstly the consultant seemed rude and did not seem to know what she was doing, I was told that the order was returned as they could not pick up the address, I asked her why did anybody not inform me, then was told that the consultant handling the order was on leave, I then quietioned that this was not escalated to anybody else. I then tried to continue in processing the order, the consultant said she could not find the address I gave her, this happened numerous times. Whilst on the call, I proceeded to check the coverage on the telkom website myself, which I easily found and communicated to her, she still could not find the address, I then requested to speak to her manager, whom she said was not available, she then said she would check and call me tomorrow, which I refused. Eventually a supervisor came onto the call, and he easily found the address that I gave to him, I am now told yet again that I will receive a notification of the installation date. The service is truly appalling, I have been with telkom for almost 12 years, and I spend vadt amounts of money with them in a monthly basis. The fact that I need to keep calling telkom shows me that they do not care about their customers. I will be looking into new service providers should I not receive clear feedback from Telkom.