Disgusting pathetic service from outsurance.. endangering lives
It is too bad that you cannot rate company with negative stars. I have been a long term client of outsurance and have mutilate policies with them.  My home was impacted during the flooding and storms experienced in Kzn amd my boindary wall which provides full access toy property collapse creating a security risk to my family.. we have already had one incident of someone trying to enter the property. It is going on 3 months and still no resolution even though my claim was approved initially It was done so incorrectly.  Now I have another assessor out to my property who over steps his mandate to find faults on my property which looks as a mechanism to not process my claim. All these adds we see on TV with satisfied customers of outsurance are very difficult to believe. The service I have received has been pathetic. I wonder if the current CEOs have any idea of what is happening on the ground within their own company.  I personally believe that apart from the ombudsman insurance companies should be held accountable through a more direct forum. I have lost my patience... it has been almost 3 months since my claim which was approved was submitted.. and I will make sure that I am heard and that outsurance gets the true media publicity they deserve other than these happy go lucky adverts we see on TV. I would like to ask the senior management at outsurance if they would accept this treatment and a 3 month waiting period with no resolution in sight. Pathetic service ... reality is coming soon..