2 Years outstanding service and now your systems keeps failing
Last week same problem!!
Am i going to keep having the same problem every week now?
Fix this on your side or refund my money so i can go to Sasol Garage to pay my electricity and prepaid.
Ps. I gave your customer support all my login details last week to fix this
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Good Morning Jacobus,

Thank you for transacting with Prepaid24.

We have unfortunately not been able to process your transactions towards your accounts as yet, as it seems that there has been an update on your municipality's side, which requires you to delete and add your registered Steve Tshwete account on your profile again.

This will update our database and allow us to process your transactions.

Please revert back to us once this has been done.

Thank you for your understanding.

Kind regards,
Allister Houston

Prepaid24 "Consistently Exceeding Your Expectations"