No help on fraudulent transaction
I discovered a fraudulent transaction on my Discovery gold credit card last week.<br> I contacted both Discovery and FNB (seeing as FNB issues the cards) and was informed that I need to complete a dispute form and send it to the email address indicated on the form [Email Removed]<br> I did this and received the reference number.<br> <br> I contacted discovery again this week and was surprised to hear that they have not received the form. Furthermore, I was informed that the form should actually be going to [Email Removed]<br> I sent the form to all the addresses I have been told to send it to.<br> I have now been told that the dispute department will only received my form on Thursday...<br> <br> This is getting a bit ridiculous. How long must I wait before I am informed that this matter is actually being investigated. For all I know no one is doing anything in order to resolve this.<br> <br> I have already confirmed with FNB that there was no authorization on this transaction, but still receiving calls stating that my account is overdue. Surely the status of my account should be indicated as \frozen\" or similar until this is resolved?!?!<br> <br> I need this matter resolved ASAP!!"