Seeking an alternative medical services provider
Good day

On 16 March 2021 I wrote a review where I rated Affinity Health 4/5 for great service. It is now evident that my high rating was premature.

My wife and I received a bill from Lancet labs for R 3 118. This is after being approved for hospitalization due to pregnancy complications. Lancet alleges that their claims were rejected, one of which was a COVID test. Affinity does not pay if the result is negative however this particular test was not done at our election but is mandatory i.e. the Dr. needs to make sure you are negative before assisting you. 

I am not even sure what the balance of the outstanding R 3 118 is for.

Early in the year I was surprised at Affinity's double digit increase in premiums. I believe the increase was close to 13%. I was told that it was so better healthcare services can be offered to clients. This was obviously not the case.

Needless to say, we are now seeking an alternative that will offer a peace of mind even if we are going to pay more.