TELKOM IS A RIP OFF! NOT TO MENTION PATHETIC SERVICE
<p>In October 2015 we applied for a telephone and ADSL line. 9 months later and still no contact or line installation from telkom. After a million enquiries we finally get our line and ADSL installed in July 2016.</p>
<p>To my understanding telkom is to send a telephone bill by post so that we know how much to pay. At the end of August we received no bill. We then logged a query with the call centre who after a million attempts sends us a bill via email. The bill being completely incorrect charging us for things since October 2015 when we didnt even have a line installed until July 2016.</p>
<p>We then went to the hopeless telkom store who said they couldnt assist at all at nor could they direct us to someone who could. We then called the call centre and again after much frustration and arguing about the error in the bill we were told that we need to log a dispute which will need to be processed. During this time as we had tried to sort out issue and simply find out what we needed to pay telkom decided to cut our line. We again called the call centre to sought this out. They then reconnected our line and two days later disconnected it again stating that the dispute was resolved without notifying us at any point about what was actually going on. The agents simply told us that they cannot reconnect our line and that we must pay the incorrect amount. Once again after much arguing we are told that there is in fact an error with the bill and we are given a lesser total to pay. We then requested a correct invoice with the correct bill amount. We were told that this cannot be amended now and that it would be corrected in our September statement. We then paid the correct amount given to us by the agent plus a reconnection fee (when the line not being paid was not our fault) and our line got reconnected.</p>
<p>On 27 September 2016, we yet again received no bill via post or email from telkom. We called the call centre numerous times to find out why we are not receiving a bill. We requested a bill via email and this statement surprise surprise still has the incorrect amount carried over from the previous month after being assured that the dispute was resolved. We then finally received an actual tax invoice via post on 30 September 216 which also contained the incorrect amount stating that we have a balance owing from August 2016. Now if our line was cut and reconnected why on earth would it have been reconnected if we hadnt paid the previous bill???? On top of that we get charged a double reconnection fee despite the fact that it is recorded on telkoms system that we had logged a dispute in this regard many times prior to the line being cut. To date we have not received an amended bill with the correct amount to be paid and obviously havent been able to pay the telephone as a result. We are just waiting for our line to get cut for no apparent reason once again due to telkoms ****ty service and systems!</p>
<p>I am sick and tired of running after telkom</p>