SweepSouth insurance Robbery
One of their cleaners broke my smart tv, wooden blinds and kitchen cupboards. I informed Sweepsouth on the 20th of October 2022, received a claim form which was completed and submitted to them with photos on the 21 October 2022. I had to send them an follow up email enquiring about the status of my claim and was advised the claims dept is still working on it. After a week of no feedback I followed up again and was told claim is still worked on. I sent an email advising them that Im reporting the matter to the ombudsman it is when I received a call from their claims dept and their agent informed me that my claim form was never submitted by sweepsouth to them whilst your agent confirmed receipt of the documents. I then emailed it to him last week Friday and today he told me he is still awaiting feedback from the claims dept. Now again Surestart is taking their own time to finalise my claim. I don’t even know why I booked your garden services on the 7th of November, whilst your claim process is pathetic. The only time I got feedback is when I mentioned that im reporting them to the Ombudsman which im going to do tomorrow. Im done with this company