DCexperts fail to communicate
I have been with DCexperts for almost two years, our agreement should have ended this year in May but they still took my money, even end of June they still debited me. I sent them several emails asking for clarity and a way forward for my clearance certificate but they fail to do so and they do not communicate. All they do is keep asking for my ID number with no feedback at all. I have queried this with them since last month, 4 June 2020 but they do not communicate but they never forget to take my money and they do not respond to my requests for refund. Is there an institution where we report such incompetence from companies?