Horrible Service at Telkom Store
I went to the Telkom shop in Ilanga Mall on the 14th November and spoke to a salesperson by the name of Zulu - which came across as helpful etc. however when I left that store that was the end of their customer service. When I was at the store on the Monday he told me that they required stock of the phone I wanted - I agreed to wait but did ask him that he keep me updated - I then phoned on the Tuesday and apparently he hadn't even done the IBT as it seems in that store if they have load shedding for 2 hours it actually mean's to the staff that they have a whole day of not being able to work on their system. I again called on the Thursday as no one comes back to a person only to find out that Zulu was not working that day - I then had to find another number to call - I spoke to a lady that worked at the shop and she said she would see if she could help me - also never came back to me - I again called on the Thursday - only to be told that they have to do a credit check now - as I seem to have 3 lines - and in saying that - I wanted to do an upgrade - NOT A NEW CONTRACT but I asked her to assist me and to find out if there was anything else I could do to assist - while speaking to me she started speaking to another person in the store in a language i could not understand and all she said is she would call me back - that was the Thursday 17 Nov. Needless to say she never called me back - on Monday 21st November - I once again called Zulu and asked to know what was going on - he again was not in the store and said he would call me back when he was in the store - this was at 11h46 - And once again, I called him at 15h00 the same day only for him to very quickly tell me he couldn't do anything coz they had load shedding - which I might add only started at 15h00 - so from the time i called him that morning until that afternoon - he was apparently not in the store at all ... I asked him again to please enquire about my upgrade at load shedding finished at 17h00 and they only closed at 18h00 - he promised me he would call me ... I am yet to receive that all. So for obvious reason's you can see that the "customer service experience" in that store does not happen at all - they don't call customer back - when i was in the store on that monday - 3 of the employee's were standing behind the counter dancing ... that is while customers are in the store - makes you wonder what they do when there is no customers ,... maybe why a person gets no help or feedback on the status of their upgrade. This morning I tried to call the store 4 times - all my calls were ignored - hence I eventually called the call centre and they assisted me with my upgrade. I can honestly say that the staff in the Ilanga Mall store - is useless in customer service - they are not good for business at all.