Petty Betty
Here’s my experience with Betway for the last 2 Months with them. 

1 - The Customer Service -  Terribly slow/ if not delayed. I went through a struggle to get access into my account, since somebody else (though they won’t mention it) was registered with my ID - note that I’ve never registered before. After numerous calls, I decided to change my approach and told them that I can’t recall the number that was linked to my account. As you’ve guessed it, the agent gave me the contact that was linked. I called the given number and it turned out to be an African foreign national with a very, very, heavy accent. Long story short, it took me a month to get my account (after submitting FICA Docs to Betway) and managed to start betting. COOL!, NOW IM IN, NOW WHAT?-

2- Their App/Website crashes CONSTANTLY. I can’t tell you how terrible it gets, so bad that I can predict it like load shedding! Betway, most certainly, makes a lot of revenue daily from their online platforms from an obvious point-of-view, and I fail to understand how they can afford to have these kind of issues, almost daily during peak games. They should be able to afford good servers to handle the huge demand of players. (But wait- this happens even low peak times). To me, it screams sabotage for their Live Game players. I’ve lost a number of games due to this and not being able to cash out on time. Speaking of cash out-

3 - Cash Out - Be warned, there’s no other bookie that’ll ***** you over like Betway when it falls to this one. Majority of their game scores are not updated live. Why have games listed if scores cant be updated in real time? - nonetheless, due to this, their cash out option remains closed until all the games in your ticket are done. Even when they are done, add another 30/45mins to your waiting time before it can be Settled. This gives none of their players no fair given advantage to have the ability to Cashout in due time, especially for Multiple bets. I’ve never experienced this with other bookies, so to say. 

4 - Cash Depositing - I’ve had far too many instances (using Apple Pay, btw) whereby funds took an hour to load. Don’t know how many times I’ve missed potential Rebets due to this. Speaking of Rebets -

5. Rebets (Multiple Game slips) - Ive once punched the wall due to this. Betway takes the cup with this one. I had an afternoon game that made me lose ( wasn’t updated on Betways side - got the score from another bookie), and of which had a combination of late afternoon games and evening games. Cool,  the Slip stayed in my Open Bets section for a good reasonable amount of time (in between, their servers were crashed and I was trying to compile another Bet slip with the rest of the game selections I’d chosen). As guessed, my new game selections didn’t go through on Betway’s side due to their server issues, the slip remained dead until the Evening games began; and yes, the Rebet option only came through once the Evening games reached halftime and the slip moved to Settled Bets section only then, which was too late. Thankfully, I did win with another bookie with the same selections.

In conclusion: Betway has a lot of work to do, unless it’s intentional sabotage to their customers. There are many issues with the bookie and from the ones I’ve mentioned, is only the small parts of their many issues troubling the masses. I’ve made a good decent amount of money with them, yes, but however these issues cannot be ignored as it does affect progress and their customers, like myself. I’ve opted to take a break from using their services and stick to other reliable bookies for now. If they can’t meet the demands of their clients; such as reliable interfaces/servers, customer service and support, they will, sooner or later, lose a lot of clients