Shocking client service! NO FEEDBACK after constant following up!
I spoke to Sipho Mngomevlu on 26 April at 17:10 and he was going to arrange that the senior manager of the fraudulent department, Justice Makgaga was going to call me to provide feedback to provide me with feedback on the fraudulent case I reported about 2-3 before. 

I had the same fraudelent activities take place on my FNB credit card - they provided me with feedback daily and resolved my case and reversed all the transactions within 7 days. 

I’m taken back on Discovery banks service. I have called to speak to an investigator weekly but there never seems to be anyone working - not to mention that return my calls. I have left 4 messages for someone to call me back. 

Perhaps using the Hello Peter channel, someone at Discovery Bank will have some pride and try restore the damage that has already been done. 

I might add, we are Discovery clients with medical aid, vitality, car and household insurance, retirement and life policies. 

Shocking client service! Really considering moving all our business and will gladly share our experience with all our family, friends and clients.

My details
Bernadette de Kock 
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