No Refund on Ticket cancelled 2 months in Advance
<p class="MsoNormal">My husband was traveling to New Zealand and he was stopped and send back the same day and we still don&rsquo;t know for what reason he was send back, we immediately went to Flight centre in Paarl and explained what happened and they told us they will send it in for a refund that was on 28 January 2016. I emailed and asked Tina the Manager at the Paarl Branch weekly and &nbsp;asked about the refund she only replied "she will get back to me', every time. On 1 April 2016 she replied "it takes 12 weeks for a refund". I mailed her on 04 May 2016 to ask how far is this refund and why is it taking so long and she just replied <span style="font-size: 9.5pt; font-family: Arial, sans-serif; color: #222222; background-color: white; background-position: initial; background-repeat: initial;">&ldquo;Thank you for your mail, sorry for the wait, just got word of my refunds department that the airline has rejected the refund.&nbsp;</span>She is just emailed them to get the reason what it rejected for." I am still looking for a explanation and why we did not get a refund on a ticket my husband did not use. He did not even see New Zealand and they must refund him the return ticket. I am really disappointed in Flight centre and there assistance was bad and really un acceptable, the return ticket was almost R19000. I would like to know why the refund was rejected because we did not receive any information on why it was rejected.</p>