I wouldn't write a review on a franchise unless it pissed me off. I prefer Papa John's pizza to Dominos or Pizza Hut (by far), but there are some major service issues that have made my five ordering experiences pretty irritating.

They can't find my house. It's not hard to find, I swear. It's a piece of cake, and a stone's throw from a major crossroad. They had once taken two hours to deliver a pizza, saying they tried to call me (they didn't), only to return to the store and bring it back once I called. Naturally, I was delivered a lukewarm pizza, but in the nicest way possible was told that it was *my* mistake.  Unacceptable, in the age of online ordering and GPS systems in our phones, there is no excuse for getting lost in what is essentially a three mile drive in a straight line. 

Without complaining, I had received a coupon for a free large pizza. Apology accepted. Upon visiting the store, I got to keep the card *after* ordering because they gave me the wrong toppings. Suckers.

Also, they always take longer than the ETA, even in the middle of a weekday. Even now, I am waiting 70 minutes for a 30-40 minute order, and when I had called 15 minutes ago, was told it was on its way, but that construction was holding it up. Yes, there is construction, but you have taken this long in the past without it. Also, construction would not explain why it takes nearly an hour to produce one large pizza. I even tip nicely.

I enjoy Papa John's pizza, but unless my complaints are addressed, I will never order from this location again. I will encourage my friends to follow suit. RAWR.