So much for the quick reply and promises - DHL?
All hot air! We published our complaint and they came back quick as a flash with many apologies and an assurance they had the authority to pay our refunds immediately and process after the fact to retrieve their money back from a third party. Then the bomb dropped, they gave us the same staff who achieved NOTHING the first times, and you guessed it they achieved nothing on two of the refunds. Why because they are trying to clear them under the wrong headings with the wrong requirements and keep sending back their requirements again and again, forgetting there are different circumstances for different things. We are no further forward on those two and we could tear our hair out. They are stuck on on procedures that do NOT apply to our circumstances. I could scream so that all of Africa and Europe could hear. PLEASE could someone please explain to their staff the pages and rules do not apply to the these mini components which are NOT products so have no data sheets and no part number and are not covered by any published procedures. I asked for the staff member to hand over the files to his supervisor or someone higher up, has not happened - same old, same old. How do you explain the error of his thinking to someone who refuses to understand there is a difference and he should look further?  Please help us. Please help. HELP> HELP
