Pathetic service from MONDO - MTN
I applied online for an upgrade toward the end of February 2022 and received confirmation via email and text that I am on pre-order for a Samsung Galaxy S22 Ultra.  I then received a call from an agent based in Durban on Friday the 25th February 2022 whom proceeded to confirm that I am her caller number 3!!!  The online promotion apparently qualified the first 250 online applications to receive a Samsung Galaxy A8 tab and Galaxy Buds to the value of R10 000.00 (I have saved the ad).  The agent then confirmed that this is the case and proceeded to tell me that the tab is an 8" Tablet A8LTE.  Once the upgrade was done telephonically she said I would receive all relevant paperwork via email (which I did) and that I would receive a text message with a reference number that I would need to take to a Samsung store to collect my gifts.  On the 1st March I received a call from their courier company (DSV Couriers) confirming my delivery address and advised delivery would take place on Wednesday 2nd March, which I confirmed but the lady couldn't confirm anything about what my parcel consisted of.  I then called Mondo again and spoke to Jerusha Naidoo on the 1st March, whom confirmed she knew absolutely nothing about the Tab and Buds promotion for the first 250 online applications and in fact, she couldn't find anything in their latest catalogue.  This is absolutely pathetic service and I have been calling them everyday since and get sent from one incompetent agent to the next and not forgetting I get placed on hold for an eternity and eventually get through to an agent that tells me their systems are down and that I should call back in 30 minutes!!!  On Tuesday 8th I called and spoke to Karesan whom promised my cancellation will be concluded by close of business on Friday 11th March, this is still not done!  I then called again on Monday 14th March and spoke to Mandissa whom said she can't understand why this process is taking so long.  I have requested an investigation into the misleading info provided by the first agent that called me as their calls are recorded - I'm still awaiting this.  All I want is for this to be concluded and my profile CLOSED on their side so that I can go into a walk-in MTN store to do my upgrade!!!!! By the way, yesterday Tuesday 15th March at 14:54, I received a text "Yello Customer!! We have Reserved SIM/Device for Order Number : 1-**********4.  Thank you for using MTN.  Like what the hell man, cancel my damn upgrade on your system that's been lingering since last week!!!!