Telehealth is almost pointless.
Telehealth services are the worst. 
Affinity now decides whether you need to go to the doctor or if they can just telephonically diagnose you instead. Not the greatest plan as they have misdiagnosed my son and given wiring dosages and meds. 
That aside, their telehealth can also be great in that if you are unable to get to a doctor, they can assist. 
On Monday I requested telehealth and was assisted with a diagnoses and some really good medical advise. I was even given a sick note. I was promised a prescription for meds to assist with my issue as well as meds for prevention of a recurring the issue. This was Monday Afternoon. Tuesday I had still not received the prescription and requested someone to call me back or send it through. No response. Now Wednesday. I have requested on 3 different occasions today for someone to call me back. Still no response. This medication that I needed urgently, does not seem a priority to affinity. In the interim, I’ve had to purchase in expensive meds over the counter as affinity has failed to honour their promise of a script. 
I’m not sure what else to do at this point. 
They are frustrating, inconsiderate and incompetent. 
To date, I have sent through a total of 4 requests and nothing.