DHL cannot resolve the smallest of hiccups but rather treats it like rocket science
One star is even too much. I have never experienced such incompetency, I may have well used the normal post office as this is pow bad my experience was. On 29 January I sent a parcel to my sister in Portugal. Immediately I started receiving updates from DHL. By February the 3rd I received the DHL update stating that further processing was required. I continued receiving this message. Eventually I called DHL and spoke with a Mboni Rammusi. Mboni said that she would look into it and 8 Feb I received an email from her stating that she had logged a request with her team in Lisbon regarding the shipment status and customs. She kept me updated with replies that she is not getting anything from Lisbon but will follow up. To cut a long story short between me speaking to my sister in Portugal and with Mboni it  became eve dent that Portugal DHL had been sending messages to the mobile number but not receiving any response. We then discovered that i had an incorrect digit on the mobile number. I immediately mailed Mboni with the correct number as well as called her. At this time a Busisiwe Sithole got involved and I explained the whole situation to her telephonically as well as by email.  My brother in law in Portugal the tried to assist from his side. DHL Portugal were extremely rude to him and indicated that he had nothing to do with it as he tried to explain the situation they were not interested in hearing him out. Despite me having emailed Mboni explaining everything to her, due to no communication between DHL SA and DHL Portugal the item was earmarked to be returned to SA. So all my emails, calls and explanation to Mboni or Busisiwe were to no avail. If Mboni had reacted quicker and followed up immediately when I gave her the correct number we could possibly have averted this situation. I have also on numerous occasions now mailed both Mboni and Busisiwe asking them what the next step would be and if it is returned would I have to pay the full cost again, to which I have yet to receive a concise response. This morning I received a call from DHL SA telling me that there is a parcel on its way to me. I explained the whole situation to the agent who also said that he would look into it. Now i have received a message from DHL stating that i have to pay an import tax of R343,70 for the item i am supposedly importing. Had Mboni acted rather sooner than later then this could have been averted. I cannot believe that such a tiny issue could become rocket science whereby nobody could assist but rather just sat back and waited for the parcel to return. I AM NOT IMPRESSED AT ALL. Basically all my correspondence to prevent this has fallen on deaf ears...........