Terrible service, Poor Communication
I recently obtained a full suite from Discovery and even qualified for the 100% gym discount through Vitality. Thus far, I have not enjoyed the benefit and only receive 75% off. A debit order switch was requested and has still not been completed. One would assume that because Discovery and Virgin Active are in a partnership, this should not have been an issue, however I cannot the gym as a result and Virgin has advised that I contact Discovery to make payment which does not make sense if Discovery have confirmed that I qualify for the 100% discount. I'm regretting my decision to move to Discovery as there is no alignment between them and their partners. I had a similar case at Dischem and Woolworths where I was advised to apply for new Vitality cards with their respective stores so they've sold me the idea of these benefits with their partners, however, I'm not enjoying them as a result of their lack of onboarding. Avoid if possible.