The service sucks at Matt's. Unfortunately for those of us that like good food AND good service the food is crave worthy- better than any breakfast I have ever had, so simple and so, so, yummy. That being said, I have never been to a restaurant that ran out of cream for coffee. Not only that but they made it seem like no big deal, no apologies. I had one too many bad experiences and have not been back since. I have been tempted many a time to go back and see if they have changed their evil ways, but I just can't bring myself to do it. We'll see- life is too short to hold grudges, especially when good food is involved, right?

UPDATE: Ok, we ventured back to Matt's to celebrate my birthday in April and I have to say that the service wasn't bad at all.... no more snotty waitresses, so I am adding 2 more stars. If they would make the effort to be really friendly they would get my 5th star... but I won't hold my breath, I think it is just not that kind of place. Now if you really are a thrill seeker I have a challenge for you... go to the bathroom at Matt's (go ahead and ask them where the bathroom is and you will see what I mean)... and if you want to have a good laugh imagine a nine months pregnant woman trying to go to the bathroom at Matt's... yeah, that was fun, luckily I escaped with little more than a pinch on the thigh from the toilet seat... but unless you have a death wish you should definitely empty your bladder BEFORE you go to Matt's...fair warning.