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# IT Support Specialist
 ISTANBUL (ON-SITE)
**We are invent.ai**
invent.ai is a successful, fast-growing company at the forefront of technology and retail. Headquartered in the United States and with offices around the world, invent.ai helps retailers transform the way they manage their supply chains.
We are a group of bright, kind, and goal-oriented people working together to make retail better. We think big. We take pride in what we do. As a provider of award-winning enterprise-AI SaaS solutions that serve a growing international business with customers across the U.S., Europe, Middle East, and East Asia, we make a measurable and meaningful difference for our customers every day.
Our team of 100+ people consists of young engineers and data scientists from the top CS and IE programs in our Istanbul, Philadelphia, Amsterdam, and Dubai offices.
For our journey ahead, we are looking to build up our team of bright minds further, and we are looking for an IT Support Specialist to join our growing team in İstanbul.
**About the Role**
We are seeking for a highly skilled and motivated IT Support Specialist to join our Infra and DevOps team. In this role, you will be responsible for administrating and ensuring the stability, security, and efficiency of our company's computer systems, networks and cloud based solutions. This includes monitoring both on-premise and cloud systems, troubleshooting issues, managing access protocols, and implementing and executing backup and recovery procedures.
**What You** **Will Do**
* Monitoring and ensuring all parts of the IT systems are behaving as expected and corresponding alert mechanisms are in place upon any failures or interruptions.
* Maintains the servers, firewalls, DNS services and makes sure they are up-to-date and secured and backed up regularly to be restored in any incident.
* Resolves all end-user related queries, feedback, issues and complaints, installation and maintenance of personal computers and office devices.
* Improves requirement definitions by user feedback and support experience, thus improving quality of final solution.
* Monitors and keeps track of the maintenance of IT Asset and manages spare of all IT Asset inventory.
* Supports IT initiatives at the assigned areas; monitors, triggers and manages escalations and requests of end-users.
* Manages IT part of end-users’ onboarding and offboarding process, including account and access definitions and introducing information about the IT systems and security guidelines to the end users.
**What We Are Looking For**
**Qualifications**
* Minimum 1 year of relevant experience.
* Bachelor’s degree in Computer Science or related field.
* Basic IT knowledge experience in addition to end-user support and project management skills.
* Experience of Windows applications (OS, Office) and System, network etc. infrastructure applications.
* Experience of Installation and maintenance of Windows Server, DNS, Active Directory etc services.
* Experience with Web Server Infrastructure such as IIS, Apache, Nginx.
* Experience with systems administration across both Linux (or other Unix OS) and Windows Servers.
* Experience with cloud services, account and policy management on Azure, AWS and GCP.
* Experience on automating tasks via Python or other scripting tools.
* Ability to handle multiple projects and work under pressure.
* Good communication skills; English is a must.
**Preferred Qualifications**
* Knowledge on ISO-27001 certification processes and guidelines.
* Familiarity with DevOps tools and CI/CD concepts including technologies such as Jenkins, Terraform, Docker.
* Knowledge on different cloud server and application infrastructures such as Kubernetes, Lambda, Function, Fargate, etc.
* Relevant certifications, such Azure Administration or AWS Solutions Architect are a plus.
**What We Offer**
* A competitive salary and benefits package
* We are using USD based compensation model for all our employees
* Monthly internet and social media fun package
* Educational and development opportunities
**Life at invent.ai**
* Great colleagues: We consider ourselves anything but average. We are an amazing team of top-notch data scientists, software engineers, and research scientists
* We love what we do: Our team has an exciting tech-stack: Pyspark, Databricks, Python, and so on
* Monthly team events: We don’t miss a single birthday! We celebrate special days; we regularly meet at lunch and dinner dates with the team and enjoy online Happy Friday gatherings
* We get social: Did you know that we have a Film Club, and a Book Club?
* We care: We take care of ourselves, we regularly take pilates classes
**Corporate Social Responsibility**
We are incredibly proud of our contribution to our society. Working at invent.ai gives you an opportunity to really make a difference in people’s lives. Our Invent Social Responsibility Club:
* Grants scholarships at four different education institutions
* Donates for schools
* Sponsors for young talents
* Runs and raises money for underprivileged children
**International Growth and Success**
People are at the heart of our success.
* Award-winning enterprise-AI SaaS solutions that serve a growing international business with customers across the U.S., Europe, Middle East, and East Asia
* We won the RILA 2020 Startup Innovation Award for Supply Chain in the U.S. with the votes of the largest retailers in the world.
**Diversity**
invent.ai provides equal employment opportunities, and we strive for a diverse and inclusive workplace.
* We are together without discrimination of nationality, gender, belief, age, disability, marital status, sexual orientation.
* For us, diversity means embracing all the features that make us unique.
**Invent the Future with Us**
Does this sound like your next dream job? Get in touch now, we'd love to meet you!
Please, click on  for prospective employees.
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