Horrendous customer care @Telkom
The Telkom call centre's Service is
absolutely horrendous I've been in
communication with those people
for the past 10 days and my issue
is not even close to getting
resolved. No one in the CallCenter
department wants to take me to a
point of escalation or manager to
try to maybe sort out my issue.
I'm absolutely livid with the level of
unprofessional behaviour of the
people working in the CallCenter

Just a few responses from the agent:
I had agents telling me they have
to catch the bus
a few said the knocked off they
need to leave
They are not allowed to forward
my call to the manager or
supervisor
There is no supervisor on the floor
I'm working from home
This one killed me, I have to go to
the toilet
this are the many excuses that I'm
getting from Telkom agents
imagine.
Not sure if it's because I'm a young
black man, could this be the
reason for my issue to not be taken
seriously?
Can someone please urgently
assist, this is out of hand!!!!!!!!!!