Poor and pathetic customer service
<p>Activated my membership on the 1 February to the Primary Care + Plan. On the 22nd March, I decided to add my wife as well but then due to the fact the Top Up (Optometry) was only applicable to the main member, I cancelled even though my account would be debited R750 month end. On the same day I requested for them to cancel and remove her from the plan and on the 23rd March was advised to confirm the cancellation on email of which I did. On the same day 23rd March, I then requested for my wife to be added again because I was going to be debited R750 for both of us. I received an email on the 27th March stating tha my wife was added again. For 2 monhs my account was debied wih R500 (single member) and so when I enquired on Friday, I was told by a consultant that I had cancelled my wife's membership so the consultant was going to escalate this query.I received a call from another consultant Saturday morning who was able to see that I did reactivate my wife on my plan but there seemed to be a glitch or system error so he wanted to activate my wife meaning she would need to wait for a further 3 months as her waiting period would start from this month.</p>
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<p>I then told the consultant that this was unacceptable and I requested to speak to a supervisor of which he claimed that they were only available on Monday.Guess what, no supervisor has contacted me thus far...So much for custtomer services...Their customer services is pathetic, I would rather that they refund me because I havn't even used their services and I am sure there are much friendly, helpful medical aid plans whereby you are not just a number but you are valuable.</p>