I've lived at Mark Taylor properties for about five or six years now and I have to say, they have declined greatly in the last few years.  When I first started living at my first MT property, the front office staff took the time to get to know you, knew you by name, kept abreast of any ongoing issues and were proactive about things.  

Now, they really seem to be nothing more than shills for what Mark Taylor has become, reacting to issues only when implored to do so.  Rent constantly goes up, even for those of us that have shown property loyalty years over.  Additional "fees" are even being added on for services that you may or may not even use -- either way you have to pay.  

The only reason that I didn't give them one star is because of the maintenance staff.  They are what the front office staff used to be.  Friendly, polite and very responsive to your problems.  They, in fact, have a pretty similar opinion of the "front office" folks as I do.  That is pretty telling.