Telkom impresses where vodacom fails from beginning to end
After a horrific experience at cellucity/vodacom call center I would like to commend TELKOM direct store in Walmer park Port Elizabeth for their assistance and help with new contracts and knowledge of all deals..all staff were friendly and actually calmed me down after vodacom decided to ruin my day.... Keep up the service and your customer centric approach .. .. vodacom and cellucity had a different approach : Funny how vodacom is the only company with automated responses... well done to telkom, cell c and mtn for personalising responses with a proper and effective solution... vodacom should maybe take a few pointers from them... thank you to telkom for assisting with brilliant deals on new contracts and for the great customer orientated experience unlike vodacom with management level consultant sinetemba "I don't care the situation you find yourself in and I will drop the call if you continue telling me about your situation... I would like to see the quality department review that call with all incoming calls from  ********** 553 ref 1/ **********  ********** ... been 13 hours and no response to this urgent request from vodacom and no one knows why I can't receive calls or text messages but can make outgoing ... the loss of income and integrity with my customers has been broken because of vodacom who can only confirm that it is not the phone and maybe they will get back to me within 48 hours ... I have not been able to receive calls on my primary and only daily used number for 48 hours already but can commend them with a invoice to cancel my contract - apparently they communicate when it comes to them receiving money very swiftly and with no apology ... this amounts to R3850 for q contract that has 4 months left .. #vodacomsucks#vodacomdoesnotvaluecustomers