Terrible Service from Consultant

Please note I was contacted by your consultant (Gugu Twala) on the 30 May 2019 regarding benefits which could be obtained by me as a Wesbank customer.  She mentioned that she could obtain quotes for tyres for my vehicle.  I immediately took the offer for her to obtain a quotation for tyres on my vehicle at the Tiger Wheel & Tyre dealership of my choice (Sunninghil branch).  She stated she would immediately contact me back and email me a quotation this however never materialized and I did not even get a courtesy call back.  She did mention that this benefit will only be effective from 1 July 2019, therefore I thought she would get back to me closer to that time.

The entire month of June came and went with no follow-up call from Gugu. That is when I started to contact Gugu myself. On 6 July 2019 I contacted Gugu requesting a quotation which she said she will immediately action and get back to me by 12h00 midday via email. This email never came. I again followed up on the 7 July and 8 July constantly calling her number **********) most of times she was not available and when I did get through she yet again promised to get me the quotation which never came.  Finally on the 9 July 2019 I received an incomplete email response from Gugu stated that she had got the quotation for me however as can be seen no quotation was attached to the email attached.  I responded that no quotation has been attached but a week later I have still not received a response from Gugu.

So I have been promised all these amazing benefits and service from your company acting as an intermediary for Wesbank financial services but your staff are incompetent and cannot deliver. I am sure Wesbank will be interested to hear about this service,

This is pathetic customer service and suggest action be taken against such incompetence immediately.