No referral miles received after referral
I referred my sister to join discovery bank, she has a suite and a credit card, she did the transactions followed all the tiles, of which that would equate to 5000 mile for each of us. When she called a month later she was told we’d get the miles after three months (not mentioned while signing up), three months later she calls and no one can help her, we have two different case numbers and still no miles.
Not sure what is happening to your in person service, but it is deteriorating at a rapid rate, you’re focused on making online easier resulting in your call centre being s nightmare to contact for anything, I know this as I’ve been a long standing customer who used to rant and rave about your service.
Please focus on your call centre service, and please can we have our miles.
Thank you.