Disappointed
My mother is 76 years old had a stroke,  she broke her hip and recovered from pneumonia this year was the worst year, Bonitas assisted during the hospitalisation and was fantastic but the aftercare was not properly assisted to top it all off Bonitas did not even consider my mother's homecare by homecare nurse giving much needed care , exercise,  assistance with physio therapy as prescribed by physiothe****** to assist with recovery,  even motivational letters from a specialist and the stepdown facility were completely ignored and not even one cent was paid by bonitas for the homecare, didn't even phone the specialist did not properly consider my mother's case and claim I had to cough up as much as R10,000 a month for homecare and today to top it all off today when urgent assistance was required to process a script at Netcare pretoria east hospital pharmacy for dialysis treatment medicine, Bonitas was off-line I had to pay R2890 out of pocket....who has that type of money available??? I now only wait to receive anither rejection of a claim for payment by member its seems that is a standard response to just reject the claim.