High premiums and poor service
After an annoying set of phone calls I finally received an updated schedule with revised pricing.  Please note the following and contact us VIA EMAIL ONLY with feedback.   Your insistence on phone calls for all communication is beyond archaic - For all but the binding contract conversation, you should be speaking to your customer in whatever platform the customer prefers.
Please note:
1. The car registration is still wrong.  On your own earlier documents it was correct, how is it changed to another number plate!  Please provide a full audit trail to explain how/why this was changed.
2. Please change the registration on the car to (see below).
3. The daytime address for the car is incorrect.  It is 106 13th St, Victory Park, Randburg, 2195.
4. Your revised premium is still significantly higher than your competitors.  I have been an outsurance customer since 1999 (never missed a payment) but the discrepancy between your prices and the market is simply too large and your poor service.
5. If you include car hire in the car premium, I will keep the car with Outsurance.  
6. The buildings and contents insurance is twice the price of your competitors (who offer more cover).  Thus, if you are not prepared to reduce this premium to a competitive amount and increase the cover to include portable cameras to the value of R20,000, we will move this to another company.  
7. If we have not had your final and best offer by 17:00 on the 2nd February 2022, we will cancel this policy.

I have emailed this to *********** as that seems to be the only email address that actually works at your company.