Bad service
I cancelled my contract within 7 days, and the cancellation was confirmed. This was in September 2021. 5 months later I am still waiting for a refund of the two debit orders you took from my account. Week after week I keep calling and none of your service agents are useful. I have sent bank statements, asked to speak to a manager and told she is not on the floor. Why does it take almost half a year to get my money back? This is appalling service.