Great Service from Lee Jonas
This Review if for the consultant that dealt with me- Lee Jonas.

I signed up with Affinity Health on the 1/07/2019 and have received my policy documents however have not received my mothers. When I called in on the 16/07/2019 I was told by Lee that I had R255 outstanding and that the documents could not be delivered unless that money was paid- this angered me because I was not told about any R255 - Lee asked me to send through proof of payment of the amount that had been paid for the first debit order which I did and I also sent through the email address with the quoted amount that would go through for the first debit order.

Lee called and explained that the consultant had made an error by not explaining that there was an additional cost - which made me upset because clearly this meant I had to clear up the error. Lee Jonas assisted me as best he could and waived the admin fee of R255 for me. 

Thank you Lee for helping me and understanding my frustration. Five Stars for your service.


