POOR after sales service from Outsurance. They take my premiums but do not want to help.
I switched my insurance for my vehicle and motorcycle over to Outsurance on 4 February 2022. Only thing I had left to do was the inspections of the car and the motorcycle. I downloaded the Outsurance App. Registered on the App. Started to do the inspection on the app. As soon as I get to the 3rd photo for the inspection the App stops working and I have to log in again. Tried several times without success. Uninstalled the app and then re-installed it again. Same problem.
So my big problem now is that since then I have phoned outsurance numerous times to get this resolved. First time I phoned I was told to send photos to *********** and then someone will get back to me. I sent the photos and no one ever responded and my inspections still shows that it is not m done yet.
Second time I phoned again. They told me again to send the photos to ***********. I sent the photos again. No response again. Third time I was told again to send the photos to the same email address and that an agent will get back to me as soon as the inspection is done. No one called / emailed me back. Then I phoned a fourth time. This time the person said I must mail the photos to *********** so I sent the photos again. This was on 11 May 2022. THREE MONTHS LATER!!!! I have still not received any feedback or response. I am just wondering what will happen if I get into an accident now and I have to submit a claim? Will they pay? Or did they deduct the premium from my bank account for the last three months for nothing? They will tell me that the inspections are not done for the vehicles and that they can not pay.
I am truly very disappointed with the after sales service I have received thus far from outsurance. How hard can it be to resolve this?
I will start phoning other insurance companies today and then I will once again move my insurance (1 Car plus 2 motorcycles) elsewhere.

Very poor after sales service. Would not recommend to anyone.