Incorrectly charged almost R8,000 for Mondo’s mistake
The worst service I have ever had, get told I’m due for an upgrade. I told the consultant that I am happy to proceed given that there is no upgrade fee/ outstanding amount to be paid on my current contract.

I was told that I won’t have to pay a single cent and that there is no amounts outstanding. I told the consultant based on the information given I am happy to proceed. 

Then to my shock and horror the next month I get a bill of almost R8,000 due to the fact that there was indeed an outstanding amount on my contract.

This happened in April/ May and I am still waiting for feedback, MTN have threatened me with legal action as this amount can’t be paid but Mondo don’t care I have to follow up with them on a weekly basis because they are too incompetent to provide feedback to customers that they have wronged.