DISGUSTING MEDICAL SERVICE. 
I am a very unhappy paying dependent! I've been sending off my claims with all information required such as receipts, ICD codes since last week (02.02.2016) etc yet I am told my query is being assisted or worse sent the same message repeatedly requesting to send details needed after I've done so numerous times. As one is aware one cannot claim after four months of treatment. My claim would expire this week! Very disgusted as they would not assist me as they will simply not want to be held accountable for a claim expired. Where is the service now!! Thank you for being unhelpful to a six month pregnant woman. To those wanting to join a medical aid refrain from BONITAS. As I am not the first! Worst medical aid assistance. 