Incompetence to the highest
I was warned and I was to stubborn to listen and there only reason why I am still their client it’s probably I’m used to the poor service, I’m used to their promises, I’m used to them calling and saying we will sort it and it never does.. truth be told Telkom’s vision is not communication they need to go back to the drawing board and brain storm.
I have been with Telkom since the fall of 2015 that’s about 7years and yes there were times of which they were good I just have to say, when I 1st had my contract I was still staying in West Beach and year 2022 I moved to Parklands and the house I moved to is a double story house 
1. On end of February  before moving was supposed to be in March  I went to Telkom office at Bayside and advised that I am moving therefore I would like to move with my line and land line nbr I and they checked on the system and I was told that is possible they will note it.
2. My move was going to delayed  I called the call center advising them they say they don’t see nothing updated but they will note it.
3. Eventually I moved in in the 28April’22 I was given a new nbr and gentleman from Openserve came on the 3May’22 and did his job while he was here I told upstairs there strength of the internet doesn’t reach he said I should give it time it should or I should buy an extender 
4. Bought a p-link extender since upstairs we are struggling to get internet actually it doesn’t reach at all.
5. Called p-link for a set up and it was not working actually it was cutting the telkom WiFi and p-link said the ADSL I have is not compatible.
6. In the middle of the same month May I go Telkom offices bayside and brief them of my issue and the agents recommended that I migrate to a fibre and I won’t have a problem ok I say go ahead.. I was given a form to fill in for the migration and Frogfoot has authority in the area and street.
7. In June I called Telkom to do a follow up they don’t see the request they will note it..
8. July I called again no one see anything but the agent will note it same month I bump into a Telkom office in Table View I brief the agent he checks on the system using my home number and iD number nothing on the system of my request I stayed for an hour I enrolled for this line.. he said it’s now fine and sees that Frogfoot have authority and they do have a contract with them therefore they will do the installation.. ok no problem 
9. Still nothing from Telkom I go to Telkom office Bayside I ask them what is there hold up?.. mmm I don’t know mam I will ask my manager to call you 
10. Till today Bayside manager has never ever called me 
11. End of October I get an sms that my request is been looked into 
12. Frogfoot sends me message that they are on their way there after I receive a call after an hour echo company that works with Frogfoot arrives and starts drilling and doing their part
13. Frogfoot arrives the following morning making sure the fibre is on I asked them where is router and I am told to contact my service provider
14. I drive to Telkom bayside there lady who never seems to know anything there or what works or which doesn’t starts mumbling and eventually says she will ask her colleague her colleague says what ever comment is there means it will be couriered now I remember receiving a message from courier it but did not understand what was it for as I did not order anything.
15. courier it send a a message the following day saying they won’t be sending it anymore they apologize there after I go to Telkom I meet this same girl again she doesn’t know she asked her colleague eventually I’m given a router 
16. I connect router quiet.. called 10210 I’m told the router needs to be configured as they checked on Frogfoot and what not..
17. Telkom technician arrives the following day after the call I show him the line and he tells me he is there for my landline???? What about my landline ? It’s reported faulty when. I ask? 
18. I show him where Frogfoot drilled and I just need the internet to work.. mmmm that’s not my department but let me move the router to adsl line now it’s on there is no password oh eish it needs to be configured. Mam I suggest you go to telkom offices or call them I call the line cuts off
16. I get there I’m just begging for the fibre to work..
This story is long and I still don’t have fibre working even though there drilling has happened in my house.. Telkom logo should be.. Telkom not my problem it’s somebody’s problem and everybody cannot fix everyone’s problem