Dishonest/Contemptuous Customer Service
This is the second time I am writing a complaint on the same issue I raised on Woodford Car Hire on 10 October 2015 regarding being overcharged by over R2000 and the amount of R12,500 that was withheld on my Credit Card, 7 days after I had returned their vehicle.<br> <br> On the 12 October 2015 - I had to physically return to their OR Tambo after my calls were either taken or ignored on the same issue. On this day, the deposit was released back, but not the overcharge. I could tell from the exchanges on the phone between Rehan, the agent at the time, and whoever at their head office that they were having an issue about this overcharge despite my paperwork evidence that supported my complaint.<br> <br> I was assured that the system would be re-opened so that a refund could be effected. To date, something is still to happen. No telephone call, no update - despite their response to my initial complaint to HelloPeter to look into the matter.<br> <br> I have drawn my conclusion: Woodford is dishonest in its dealings with customers - or even contemptuous based on dismissive it is of customers disputes despite written evidence. There's also an element of sheer disrespect. <br> <br> This is one car hire company to avoid.