Compliment 
I would like to compliment Risna Willemse  at the Sars Horison Branch for the excellent service she provided to me on Tuesday the 08th September. I  a pensioner 64yrs old stood in the queue from 12: 00 only to be assisted around 04.00. 
Risna was polite, Profesdional, friendly, patient  and very helpful. My experience with her was exceptional and I thanked God that I ended up with her and nobody else because after standing in the queue so.long I was sent to the incorrect queue.
I was told there is no pensioner queue and the call back system doesn't work .The  no. on the voice mail doesnt work to make an appointments. This is unacceptable because nobody called me back .This was my second trip to Sars n I had to pay R400 each trip for an Uber  to bring me . 
I was told to go and wait in the prayer queue and hope to be assisted otherwise come another day. 
I would like an apology and want to know how will I be compensated for the inconvenience 
