WORST SERVICE - TRAVEL AGENT FLIGHT CENTRE
I am disgusted that I have made bookings in June 2022 with Flight Centre, Clearwater Mphumi, Manager Of the Branch, and Paige for my full Itenirary to Durban and Cape Town. I paid for the airline tickets in July in total and I have a due date stipulated as to when I have to make payment to the Southen Sun hotel Cape Town or Harbor Bridge hotel, Suites were booked. The quote was provided with set dates to make payment. Only to discover, my booking was never confirmed and I have to change hotel accommodation at this late stage, costing me R10,000 more than anticipated. As one of their loyal customers, their regional manager informs me it's a training issue??? which I have to pay for. Hell now?? I need them to take accountability for their mistake and be financially compensated for the amount they now want me to pay. After I was in their offices, meeting with the manager and informing me that the balance payable is X which I paid immediately, after I accepted their mess up, I got an email today that  I need to pay an additional R9600.
I believe they have to accept accountability. I will warn anyone making use of flight center services BE WARNED you could be taken for a ride or your booking will not be confirmed?? I AM SO UNHAPPY, I COULD GIVE A REVIEW OF (-5)