Failure to Protect My Home During Burglary
ADT Management have failed to explain why and how the thieves managed to delay or jam my house alarm during the burglary. Based on video surveillance footage from the house plus information provided by ADT, it is clear that the alarm did not go off as the thieves entered my home! The thieves spent nearly an hour inside the premises. My home alarm went off only when the thieves were already outside, loading the stolen items into their car. It is scary to think that the thieves either jammed the alarm system, or knew how to disable it while inside my home. ADT Management are still unable to explain this to me. I am beginning to think that one of the thieves must have been someone who works for ADT and knew how to interfere with and disable the alarm, or possibly received assistance from inside ADT security to disable the alarm system until they were done. Either way, I think it is extremely risky now for my family or anyone tired of crime in South Africa to be a client of ADT security. In my opinion it appears as if thieves either knew how to breach the ADT alarm system, or possibly someone inside ADT security provided assistance to the thieves. I'm so angry!!!!!!