5 days delivery empty promises
<p>Ordered a bed online with this company. Done on the 6th June 2017 delivery on website promises 3 to 5 days. payment made on the 6th via eft.</p>
<p>Its now the 15th and they say they will deliver next week the 22nd.</p>
<p>Thats 16 days. Very frustrated.</p>
<p>They admit they made a mistake but no one seems to want to make an effort to rectify it.</p>
<p>Got told what I odrered wasnt in stock.</p>
<p>What rubbish, at time of ordering website said in stock, in fact today its say in stock, but call centre agent says will be delivered next week.</p>
<p>If someone had contcated me with the issue i would have switched to a bed that was in stock.</p>
<p>I get told its the IT guys who are at fault saying there was stock.</p>
<p>I wonder if its the IT guys who are at fault for saying on website delivery is 3 to 5 days.</p>
<p> Then I get told need to see when we can arrange a truck to Durban.</p>
<p>Again website says Durban is part of delivery area and major hubs are 5 days delivery from order.</p>
<p>Those damn IT guys again.</p>
<p>I broached subject of a refund but got told that can only be done by owner by name of Zaani, or person who sent mail confirming the order.</p>
<p>I called Zaani but was told she has stepped out, what does that even mean? To me it means she isnt at her business ready to help disgruntled customers like myself. STEPPED OUT ***</p>
<p>Order confirmation came from  **********  I tried to call MR. or Mrs. Info no luck there.</p>
<p>Really irksome part is now promised delivery on the 22nd, its now the 15th so even now the 5 days delivery period is an empty promise. 5 daus is now at best 7 days if we stated from scratch, but we never we started on the 6th.</p>
<p>Lets hope i get a refund soon so Ican order from someone who will fulfill their promises.</p>
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<p>MATTRESS WAREHOUSE CERTAINLY DOESNT CARE ABOUT PROMISES </p>
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