Receiving salary issues. Horrible service. Disrespect from managers at this bank
I have been a client with discovery now for about a month and my experience with this bank has been horrendous. I use this account to receive my salary from my employer/client based in the UK. I was supposed to receive fund to this account almost 2 weeks ago. At first I really thought the client service I received was good because when I asked questions about why my fund are not reflecting yet what they said made sense. A week after I was suppose to receive my funds I started to really get worried. I called into the bank and found out after speaking to a manager that everything I have been told while following up on my funds was incorrect  and that the reason for me not receiving my money was because the money was sent to me in pounds and not in rand. Strange thing was that no one mentioned this to for a whole week before even though I kept on telling them where the money was coming from.  on top of that, other people banking with other FNB, ABSA and even Capitec were receiving the funds regardless of currency. They then advised me to open up a pounds account with them at an extra cost because the money was going to be sent back to my employer and they would have to send it back to me again. Crazy thing is two weeks later and the money still has not been received by my employer yet. I have spoken to 3 managers at discovery bank and not one of them could find a quicker solution. Now I could live with that if I had no choice but the fact that they promised to get back to me and never did more then 3 times really did not sit well with my. So two weeks later I have not received my salary and my employer has not received the money back yet ether. ontop of that they refuse to provide me with written proof that the money is sent back. I am disgusted by the service discovery bank has given me and I am not sure if its even possible to fix my relationship with them as they  have made no attempt in doing so. Shame on you for the level of service you have provided.