New tyre defect. Terrible service!
<p> </p>
<p> </p>
<p>Resorting to Hello Peter due to no communication from Dunlop.</p>
<p>I have purchased a set of Dunlop SP 6060 for my 2012 Kia rio mid April 2017, from Best Drive in Pinetown.<br />From the onset they were not able to get my alignment right. The Car was veering to the left.</p>
<p>Due to time being an issue, I took it to SupaQuick in Hillcrest which is near where I work. They set up my alignment as per the setting for my vehicle. I took the vehicle for a drive and it was still veering to the left. I then took it back to them, they swapped the front tyres from left to right and the car started veering to the right.<br />They then advised me that the tyres are a problem. (Prior to changing the tyres the car ran true and straight and I had no issue whatsoever.)</p>
<p>I then took the car to Best Drive Pinetown and explained the problem to them. I was then advised that the tyres were a problem as well by themselves.</p>
<p>I then booked an appointment with Dunlop Assessment Centre, via Best drive Pinetown for this past Wednesday (07/06/2017). I took the car to them and all they did was put it on the alignment pit and told me that the entire alignment was off center. I know this is untrue. They did not take the car for a test drive or do any other testing, nor give a valid explanation when I told them what they other tyre shops advised. They stuck to the story of the alignment being wrong and lied with a straight face.</p>
<p>This morning (09-06-2017) I took the car to Natal Suspension who put the car on the alignment pit and advised that the alignment was correct and that it is the tyres that is a problem.</p>
<p>Apart from my own time taken off from work to try to rectify the issue, I am not satisfied with how the team down at Dunlop assessment centre in Cato Manor did the assessment, handled the situation & I am very disappointed by the brand. It is my first time using Dunlop on the numerous vehicels that I have owned and I have given the brand the benefit of the doubt when choosing these tyres.</p>
<p>I do not want to do any more running around as it is costing me time and money during office hours. I would like a total refund, or replacement tyres as soon as possible. A refund would be preferable as I do not wish to deal with Dunlop again.</p>
<p> </p>