Very upset and disappointed in South African services (DHL South Africa)
Very upset and disappointed in South African services that we pay so much to use on a daily basis.
So my story begins......

Sent a Package to my brother In Shenzhen (China) on the 25 February 2019 (using DHL Express on the Bluff) which they informed me DHL head office will be picking up and re-checking should they have any queries I will be contacted immediately.

I went through the legal channels, spent 2 hours in store, counting and checking each and every item I was sending in the shipment.

I was not made aware at the time Medication can not be entered into China (For me this was the first time exporting to China) as my brother is now working in the country and will be there for over 1 year...and did take medication when he first went to china 5 months ago...which came to an end..and thinking he could get his medication in china to renew..we tried but china does not have SA medicines.

So ..package was taken by DHL Express (bluff), with all the adequate paper work from me (Letter from his doctor in Durban, Dischem Script with the price of each item and much more)
I paid the amount DHL requested after measurements and weighing was completed and I left the store! and i was told I could track my package online, which i did from that afternoon.

On the DHL website I began to track this package, after 5 days the package was in China like they said it would, thereafter the package did not move from the Shenzhen port for another 2 days, concern me called DHL and asked why, they did not have an answer for me, and said they will call me back!

It was gone another 2 days..still no call back

I called again only to find out Medication will not be accepted into China (Now my problem is why was I not told this by DHL when I first took items to them for export! DHL is a huge transport company and I am just a small fly, they should know better!!

Nevertheless...back and forth with them for 1 month

I had to book my brother on the first flight to SA to pick up his medication, which is added expense, as he needed to re-visit his doctor and get a new script..as it is so important for him to live a good life, that he needs to be on this medication ( We can not discriminant someone who is on medication to better their lives!!
I spent R25000.00 for him to come home and go back to china  (His a teacher in china and had to force take 2 weeks unpaid leave)

Anyways,  by now I was so over DHL gone the whole of  March and into April 2019, and still no movement from DHL..telling lie upon lie..I asked them to bring my package back to SA(which i was told is the best way for me to get the shipment back)

Now its back in SA and I still have problems with them releasing my package to me(I make 10 calls a day for over 4 months now)

I get no joy from them, I have now spoken for -/+ 50 ppl (No jokes) with DHL offices and up to now, not 1 Manager or anyone higher have come to the phone to help me

Please can I get some advice on this matter as DHL is not taking any responsibility from Day 1 and I do not know were this package is sitting now

I want justice served to DHL as they play with peoples lives and our loved ones that await packages from home :(

Thank you for taking time to read this and I await any feedback from you