Dissatisfied customer
I've been with Bonitas medical aid for over 3 years now and i have always been given the best service from your consultants ,But today I am put in a predicament of my bracket income that was raised to the highest income bracket due to late submission of my documents ,my documents were submitted late for numerous reasons which I have stated and sent over to the bonitas boncap beneficiary management team in the month of January ,an affidavit was given also explaining why ,however they have refused to give me a concession for this time .I am really disappointed with the service I have received as I am not receiving a full income and I've been at home since October 2021 .