Quality service
After responding to a tele-marketer's request for a new contract and tracker installation with Cartrack, it has just gone downhill from there. They are very keen to finalize the contract with you and setup a debit order, but almost two months later I was forced to phone and ask for an installation appointment. They scheduled an appointment in Middleburg, whilst I live in Cape Town. I have to drive to them to have it installed, while they explicitly stated in the original call that they come to your home and at your convenience. For the appointment, I took leave but was communicated that they can't help me on that day, as was promised by the sales consultant, so I am forced to take another afternoon off.
I dearly want to support the marketers that phone and I try not to be rude by listening to the offers and then supporting the companies, but Cartrack's follow-up service has really been shocking. I still don't have the terms and conditions for my contract and was promised I would receive that per email. I already verbally consented to the contract, so if I want to cancel now, I will be paying R1700 for receiving no service or tracker...I feel extremely let down by this type of response from a long standing South African company.