Dismal. Dreary. Unhelpful. Generic. Seemingly sneaky - past "parked" domain ******y support.
The single-most dismal and dreary support system I have encountered in a over a decade. One of the reasons I bailed over a year ago. Oh my good glory what a sad week-long support ticket that was. I mean... wow. I swear I could have written in binary and would have gotten the same results. Answers everything THAT I NEVER ASKED and not acknowledging the ACTUAL question/accusation. A chat-bot would have been more efficient. 

NOT TO MENTION HOW THEY SNEAK THEIR URL ONTO PARKED DOMAINS NO LONGER OWNED BY THEM. Scaly raptors. I sincerely recommend ditching them for another service. I will not recommend another service as I am not here to advertise. 

Just get out while you still can. The Titanic sank. 1-Grid is Rose... she going let you sink like a rock despite there being lots of space left on the floating door.

I see I have to add my number to posting this. Please do not call me. The email tickets has been deleted. Dropped a few bucks to fix the concern. I wish to wash my hands of all of this nonsense.  