1-grid is the worst service provider in the history of mankind
After being a loyal customer of 1-grid for many years; I have reached the point where I just can not stomach their bad service any longer. 

I can not even say that it is in one department only, as it definitely is not. It started when we wanted to activate a website on our domain www.dreamwedding.co.za. We waited literally for months for this to be activated. GUESS what I was charged for all these months without being able to create a website. Their response was sorry, lets fix it. Activated the account, no sound or word of a refund or credit for the months a paid for a service I haven't received. 

This is one example of many. 

Now that we have decided to transfer our domains to another service provider, guess what they offer me a personal contact person! I do not want and need it any longer... 

Our domain transfer should take a few days, but not with 1-grid, no this takes weeks. They deny responsibility in every way. Numerous phone calls, support tickets and e-mails, to no avail! You can leave your number, you can raise tickets for feedback and nothing will happen. 

Trust me it will be less of a hassle to change my company name than to move a domain!