INCORRECTLY BILLED
From inception of the account with ADT I have been either incorrectly billed or billed on the incorrect dates when there is no money in my account to cater for the amounts. Every month the accounts department either debits a wrong amount on the incorrect date or both. I have reported the matter and a consultant has contacted me, however upon querying how I can cancel the contract, since the debit orders have gone wrong since day one, the consultant is unable to supply me with this information.<br> The consultant agreed that the debit order amount will be taken on the 28th of each month, now it is taken on the 28th and the 1st, or an unusual amount is taken on the first and I haven't catered for it so it bounces and I am left with branch unpaid charges.<br> Also, the alarm system is faulty and we have let the consultants know but the don't care attitude that we receive is ridiculous, so we are not even using the service because the alarm just goes off randomly.<br> I really need somebody to assist me with information on how to cancel this very frustrating contract please..