The citizens of the Gulf Cooptation Cancel (G.C.C) countries have been facing an increasing problem in recent years relating to the difficulties in obtaining public services. The time taken to receive a public service has been increasing, and the quos at public organizations have been increasing. Citizen is also having to shuttle between many public organizations in order to complete a service. The finding of the exploratory study conducted at the General Traffic Department (GTD) showed that citizens want services to be provided online instead of traditional means, which means implementing e-Government initiatives