Poor Service regarding Fraudulent Transaction.
I reported a fraudulent transaction on my card this morning. The consultant Colin Kelly was rude and insisted that it couldn't be fraud for that amount. I am livid at his attitude. I sent him a dispute form which I had to later ask for feedback. He simply ignores my requests for more information. Below is a paste of the last emails:<br> <br>  Colin, discoverycard_. Colin<br> When can I expect this to happen? What is the time frame to retrieve the voucher? The merchant will clearly not be able to provide a voucher as it does not exist. What about the query as to why I didn't receive an sms notification? How long before the transaction gets reversed. I am not happy with the level and quality of the service. <br> <br> Neshika<br> <br> On Fri, Feb 27, 2015 at 2:51 PM, Kelly, Colin  wrote:<br> Good day<br> I have received your attached Letter of Dispute earlier on and forward it to the relevant department and they will be in contact with you as soon as the voucher is retrieved.<br> Regards Colin<br> From: Neshika Pillay-Naidoo  Sent: 27 February 2015 02:49 PM<br> Good day<br>  Please assist here. I have not had a courtesy of a response to the below. Not even an acknowledgement that it is been worked on. 