Source:  pretty damning..."The natural conclusion here would be to pick a winner. But that'd feel unfairly divisive, given that my opinion is that both consoles have terrible user experiences.If you wrote a list of all the software that you use on a daily basis (Google Docs, Mac Mail, IOS, Twitter, TikTok...), they'd probably all be better than either console—and considerably so.Both the Playstation and Xbox lack empathetic design or any real onboarding, and they make hundreds of obvious UX mistakes.
For example:- Not auto-focusing on fields when there's only one field / action on the screen.- Not auto-proceeding between the month and day fields in a date-picker.- Empty states without actions (e.g., "no WiFi connected" without a link to connect the WiFi).- Poorly-labelled settings (e.g., the difference between Playstation's 'Avatars' and 'Profile pictures').- Basic functionality requires customer service (e.g., cancelling a pre-order on Playstation)."