COMPLAINT REGARDING CLAIM
My claim was approved by OutSurance, I was given all the information about the companies involved and what my excess will be. They asked me if I was happy and if they could proceed, I said yes and the advisor said that he will send me all the info. Two and a half hours later he contacts me saying that he made a mistake and that the claim isn't valid anymore. I called my broker and she said that this cant be as they don't approve claims then cancel them. She also said that she will check why this has happened. Now I have a new advisor, who told me that they will now send a professional to look at my car????? No answer after 3 weeks no answer from my broker????? It seems that OutSurance are dodging this deal as best as they can.