Bonitas and Pharmacy Direct (PD) Incompetent Medication Service Delivery
Yet again Bonitas and Pharmacy Direct (PD) have not delivered on Chronic medication. A Revised script was sent through to both on the 18/05/22. Confirmation of receipt of the new script was received by both Portia Mokoena and PD. PD however still delivered medication on the old script which was returned and recorded as returned by PD. However today the 30/05/22 and the medication on the new script has still not been delivered because the old script is not showing as returned and medication cannot be dispensed twice. Winstonia senior manager at PD overseeing this has showed her incompetence yet again in ensuring that simple delivery of medication cannot be processed timeously.