Outsurance Roadside Assistance - Excellent Service
I would like to thank Rachel from the Roadside Assistance team at Outsurance. Rachel was a real star while assisting me. She was calm, very professional and extremely helpful. I was stranded next to the N12 highway with my car heating up, I decided to pull off the side of the road to avoid having the car overheating. I phoned Outsurance Roadside Assistance and Rachel instantly arranged for a local towing company to come to my aid. What impressed me immensely about her is that she did waist any time nor did she hesitate to assist me. She did not ask a lot of unnecessary questions or spent hours confirming details etc. She just jumped into action to resolve my problem and insure me and my passenger's safety. Immediately after hanging up the call, I received two SMS's - 1) With Rachel's name and contact information as well as 2) The details of the tow in company that was on it's way to assist me. 10 Minutes later, The local tow in company pulled up and loaded my vehicle and took me and my passenger home safely. Words can not describe the gratitude I feel for Rachel, and her great service as well as to Outsurance as a company for having had my back in a time of need - NO QUESTIONS ASKED. The only word that comes to mind when I think back is WOW. Keep up the great work, you have a loyal customer for life! 