+ 
  + 
    - 
 ** 920.766.5988**  General: 920.766.5721  Billing: 920.462.0234
MyAccount
! Close login panel
×
 > Outages
# Outages
Scroll down past the outage map for further information:
## How to Report an Outage
Providing reliable electric service is our top priority. However, storms, high winds and other circumstances sometimes knock out power, and, despite our best efforts, service can be interrupted. To most effectively report an outage at your service address, please use one the following options:
1. Enroll in our Outage Management System (directions below). Once enrolled, text “OUT” to 866-766-5705. \*Don’t forget to save this number to your phone contacts for future use.
2. From the map above, click on “Report an Outage” (you will need your account number or the phone number tied to your account).
3. From our customer portal, , click on “Report an Outage”. Note – you must be logged in to MyAccount to do this. If you are not logged in, you can click on “Report an Outage” on the MyAccount homepage and report the outage using the phone number associated with your account.
4. Call our operations center at 920-766-5988. Please note – during major outages, our operations center is unable to answer every call due to the high call volume. Please follow the prompts to properly report an outage at your service address.
## Power Outage Text Alerts
### Stay informed through text alerts!
Kaukauna Utilities’ power outage text alerts is a user-friendly solution for customers to stay informed during a power outage. Using the convenience of text messaging, we can quickly and easily communicate about power outages in your area. These alerts provide real-time insight into the distribution system. Customers will have access to information straight from our line workers on scene.
#### + **How do I sign up?**
To sign up for power outage text alerts, follow these steps:
1. Click .
2. Click on “Sign Up For our Text Notifications.”
3. From here, you have two options.
   * “Opt In For New Text Notifications” – click here if you have not yet signed up for text notifications.
   * “Manage Existing Opt In Notifications” – click here if you are already enrolled in text alerts but want to add an additional phone number to your account, add an additional account, etc.
4. If you selected “Opt In For New Text Notifications”, you will need to enter your account number (**do not include the dash**) and desired mobile phone number to receive text alerts. The Account Nickname could be something like “home” or whatever you choose. Click “Submit”.
   * Once you submit your information, you will see your account info – cell phone registered to account, street address, etc. Then click “Done Registering Cell Phones”.
   * You are now finished with enrolling in text alerts for power outages. See below for how to report an outage via text message, as well as other commands recognized by the OMS).
5. If you selected “Manage Existing Opt In Notifications”, you will need to enter your account number (**do not include the dash**) as well as the mobile number you had previously enrolled in the OMS.
   * From here, you can add an additional phone number(s) to your account to receive outage alerts, as well as an additional account number (i.e. property owners)
#### + **What type of alerts will I receive once signed up?**
You will receive alerts from KU for the following:
* If there is a known outage in your area.
* Updates as outage issues are determined, as well as estimated restoration time.
* Once power has been restored.
#### + **How do I update my KU Account?**
If you haven’t already, create an account in our new customer portal, MyAccount. Further directions can be found . From this portal you will be able to update your account information.
Another option is to call our billing/customer service department at 920-462-0234.
#### + **Can I report an outage via text message?**
Once enrolled in power outage text alerts (see above), you are able to report an outage via text message; text OUT to 866-766-5705. The system will recognize your phone number as linked to your account and street address.
#### + **What other information is available with power outage text alerts?**
The following commands are accepted:
* **OUT**
  + Report an outage at service address associated with number
* **STATUS**
  + Request the status of an outage (not available during widespread outage situations)
* **QUIT**
  + Cancels participation in outage text alerts
* **HELP**
  + Provides information about Kaukauna Utilities’ text program & a number to call for additional support
Please note that only these keywords will work with the text program. Additionally, during widespread outage situations, status updates may not be available.
#### + **What other methods are available to report an outage?**
From our website, visit the Outages page – < On the top right corner of the map, there is a button to report an outage.
Call 920-766-5988 to report an outage or check the status of a current outage.
#### + **Do I need to know my account number?**
Yes, when signing up for power outage text alerts, you need your account number. It is located in the top right corner of your monthly utility bill. When entering your account number during enrollment, **do not include the dash**. For example, if your account number is 123456-78, enter 12345678 into the enrollment page.
If you need to update your account information, please call 920-766-5721 during business hours (7:30am – 4:00pm, M-F).
#### + **Is there a map showing all outages in the KU service territory?**
Yes, at the top of this page you will find a map of the KU service territory. The number of customers experiencing the outage is listed on the left-hand side of the map.
#### + **Why did the text message come out of order?**
We send messages to you in order, but your cell phone carrier does not guarantee that messages will be delivered in order. If you get two messages in a row, you may have to scroll up to see both messages on the cell phone screen.
#### + **What if I no longer want to receive updates via text message from KU?**
Text STOP to 866-766-5705. This will cancel your participation in outage text alerts.
*PLEASE NOTE: Standard text and data rates may apply.*
If you see a fallen power line or safety hazard involving our equipment, call our Emergency Operations phone number at 920-766-5988.  Do not touch a power line or anything in contact with it and keep others away until help arrives.
**Please call 911 for life-threatening emergencies.**
##### Report an Electrical Outage
To report an electrical outage, call 920-766-5988.
##### Report a Street Light Outage
If you see a city street light out, please . Kaukauna Utilities will take the appropriate action to make sure the light is replaced in a reasonable amount of time.
##### Outage Readiness
It’s a good idea to be prepared in case your power is interrupted. .
## Conservation / Incentive Programs
There are a number of incentive programs available for homeowners when you upgrade your appliances, faucets, air conditioning, lighting, toilets, and more. Building a new home? There’s a number of incentives for you, too.
## Additional **Resources**
!!!
!
Customer Driven,
Community Minded,
Environmentally Responsible.
### Get in Touch
777 Island Street PO Box 1777
Kaukauna, WI 54130-7077
* Phone: 920.766.5721
* Email: kumail@ku-wi.org
* Lobby Hours: Monday – Thursday, 9:00AM – 4:00PM; Friday, 9:00AM – 12:00PM
* Business Hours: Monday - Friday 7:30AM - 4:00PM
### Quick Links
Copyright 2025 Kaukauna Utilities | 
* /
 > Contact
# Contact
**Power Outage:** **Call our Operations Center at 920-766-5988 .**
As your community-owned utility, we work hard each day to anticipate your needs and exceed your expectations. Feel free to let us know how we can serve you even better.
**Lobby Hours:**Monday – Thursday, 9:00 a.m. – 4:00 p.m.; Friday, 9:00 a.m. – 12:00 p.m. **Business Hours**: Monday – Friday, 7:30 a.m. – 4:00 p.m.
**In Person:**
777 Island Street
P.O. Box 1777
**By Phone:**920-766-5721
**By Fax:**920-766-7698
**By Email:**kumail@ku-wi.org
**Emergency Phone Number:**920-766-5988
**Billing/Customer Service:**920-462-0234
## Diggers Hotline
**!**
**Call 811 before you dig!**
800-242-8511
Kaukauna Utilities would like to remind you that when you are planning projects that require any digging, there may be underground utilities that could be affected. Please, plan ahead and call Diggers Hotline before you dig to have utilities located and marked. Calling 811 is a new FCC-designated national N-11 number created to help simplify contacting one-call centers across the country. This quick and efficient service will notify the appropriate utilities, who then send to the requested site to mark the approximate location of underground lines.
## Other
**Electrical Problems**: For electrical problems such as a power outage, flickering lights, downed power lines, or other problems related to electrical power service to your home or business, call us at 920-766-5988.
**Water Service Problems**: For problems with water service such as a broken water main, loss of water pressure, or questions about water quality, call us at 920-766-5988.
**Scheduled Service Work (non-emergency)**: Are you looking to repair, upgrade or build new electric service? For scheduled service work (non-emergency), contact us at (920) 462-0222. Service days are Tuesdays and Fridays.
## ADA Accessibility
Kaukauna Utilities will endeavor to make its website accessible to all users. KU will implement reasonable changes throughout the year in order to make the website accessible. For more information, .
 >  > NEW! Nighttime EV Charging Plan
January 9, 2025
# NEW! Nighttime EV Charging Plan
## Save at night. Charge your way to savings!
*Take control of your energy costs with our Nighttime EV Charging Plan!*
By shifting your electricity use to off-peak hours (12:00am to 5:00am), you can benefit from lower rates and significant savings. Originally designed for electric vehicle owners, this new plan is available to all residential customers. Maximize your savings simply by using electricity when demand is lower. Sign up today!
###
### How much can you save?
Typical EV owners can save on average $29/month on the Nighttime EV Plan just by charging during off-peak hours!
Contact our Customer Service Department for information on rate comparisons – 920-462-0234. 
---
*\*Off-peak hours are 12:00 a.m. to 5:00 a.m. everyday; on-peak hours are 3:00 p.m. to 7:00 p.m. Monday-Friday, excluding holidays; standard rates apply during all other hours. Participation in the Nighttime EV Charging Plan is optional and does not involve any enrollment costs. You are required to remain on the plan for one full year from the date of enrollment. If you wish to return to the standard residential plan, you may do so without penalty at any time after one year.*
### Recent Posts
### Archives
Archives
Select Month
 January 2025
 November 2024
 October 2024
 September 2024
 August 2024
 July 2024
 June 2024
 May 2024
 April 2024
 March 2024
 February 2024
 January 2024
 December 2023
 November 2023
 October 2023
 September 2023
 August 2023
 July 2023
 June 2023
 May 2023
 April 2023
 March 2023
 February 2023
 January 2023
 December 2022
 November 2022
 October 2022
 September 2022
 August 2022
 July 2022
 June 2022
 May 2022
 April 2022
 March 2022
 February 2022
 January 2022
 December 2021
 November 2021
 October 2021
 September 2021
 July 2021
 June 2021
 May 2021
 April 2021
 March 2021
 February 2021
 January 2021
 December 2020
 November 2020
 October 2020
 September 2020
 August 2020
 July 2020
 June 2020
 May 2020
 April 2020
 March 2020
 February 2020
 January 2020
 December 2019
 November 2019
 October 2019
 September 2019
 August 2019
 July 2019
 June 2019
 May 2019
 April 2019
 March 2019
 February 2019
 January 2019
 December 2018
 October 2018
 September 2018
 August 2018
 July 2018
 June 2018
 May 2018
 April 2018
 March 2018
 February 2018
 January 2018
 December 2017
 November 2017
 October 2017
 September 2017
 August 2017
 July 2017
 June 2017
 May 2017
 April 2017
 March 2017
 February 2017
 October 2016
 July 2016
 May 2016
 February 2016
 November 2015
 August 2012
 June 2012
 April 2012
 October 2011
 August 2011
 June 2011
 May 2011
 March 2011
 February 2011
 January 2011
 November 2010
 October 2010
 September 2010
 August 2010
 July 2010
 June 2010
 May 2010
 April 2010
 December 2009
 October 2009
 September 2009
 May 2009
 April 2009
 March 2009
 November 2008
 August 2008
 July 2008
 June 2008
 May 2008
 April 2008
 March 2008
 January 2008
 October 2007
 January 2007
 August 2006
 April 2006
 March 2006
 January 2006
 December 2005
 November 2005
 October 2005
 September 2005
 August 2005
 June 2005
 January 2005
 November 2004
 June 2004
 May 2004
 February 2004
 January 2004