Incompetents from both MyWay and their service provider.
I put a claim through on Monday 10/02/2020 and the person who took the information did MIT send it through the same day. I had to call back the following day and two hours later the service provider came out. My input pipe of the toilet is leaking I showed them where the leak was and he took photos. He sent the information to his manager so they could write a report and send it to MyWay insurance. MyWay only got back to me say that the claim is rejected because they need to replace my whole toilet system. And they don't do that.
She explained something about the sewerage system that is blocked. I just have a leaking pipe.
I asked her to send out another service provider 
She did not for a second opinion.