Misleading advertising leaving customer empty handed
I was heavily disappointed about the service I've received from Discovery!!!

Ive received an email from Discovery stating that..'' Plus, if you add a Discovery Bank credit card to your banking portfolio before 22 February 2021, you'll get 5 000 Discovery Miles, guaranteed! Remember that 10 Discovery Miles equals R1.

This email clearly states that if a client executes what is required from them, they will receive 5000 bonus miles. 
And so I did exactly that, but to my disappointment after many call backs and queries I was not honored the 5000 miles because the promotion only started on the 21 of Jan and I applied on the 19th of Jan.

If one reads the email in clear and simple terms that is not what the email is saying. Secondly there is no indication to the client that there is any condition to this statement. There is also no asterisk that normally refers a person to a specific set of conditions of when the promo started.


This is poor and pathetic service from Discovery Bank!!!!