FIDELITY ADT - REACT ALARMS CONNIVING TO ROD THEIR CUSTOMERS INSTEAD OF GIVING A SERVICE!!!!!
I am very disappointed with the service that I am receiving from ADT a company which I thought was a very reliable security Company but because I am black they are deciding to just throw me up and down and not listen to my quiry. I signed a contract with a so called React Alarms which is a part of ADT, they work together, so that they can provide me with security services at my premises. At the time that I signed the contract I paid all the requested amounts of money which included installation of new equipment and all. They send their technicians to instal at my house. Apparently the people who came to install, never installed a new battery in the house they decided to use the old one that was being used by the previous owner of the house that I bought and they then left the new battery in my house. Now obviously the old battery is giving problems and I contacted ADT to let them know that this is the situation since they never put a new battery. ADT told me that yes they can send a technician to install it but I have to pay. I advised them that I cannot pay them because they could have just installed the new battery when they did the installation. Apparently ADT said they cannot help me. They referred me to speak to REACT ALARMS. I contacted REACT ALARMS who also advised me that they cannot help me because I am out of Warrant. A lady called JULI GENIS said she will not assist me and she is even accusing me of being unreasonable. Now it is ADT and REACT ALARMS none of them wants to fix the problem that they did not fix when they initially did the installation at my house. She told me that it is way too old to phone them and complain about this.  Why did I not tell them at the time of installation that they left a new battery and never put it where it was supposed to be. I am now stuck with an alarm system that is not working in my house because of a battery whilst they take money from my account every month. None of them wants to assist me but they want me to pay. 

Can someone help me with this or can ADT please come and take out their alarm system from my house so that I can get another service provider who is not greedy but who has Customer care. I cannot pay for their mistakes that they did when they initially installed the alarm system at my house. 

I am warning every other South African Citizen not to use ADT ever because now they are throwing me from one wall to another and not even attempting to listen to what I have to say. 

SOUTH AFRICANS BE WARNED!!!!!!! ADT WILL MESS YOU UP!!!!!