DO NOT USE DHL , HIGHLY INCOMPETENT : Busisiwe Sithole and Kefiloe Mokomatsidi 
DHL has lost my parcel and is refusing to fully refund me the costs incurred for the parcel . Its been over 2 weeks since the parcel has been promised to be delivered to me . I have been dealing with a customer service agent named Busisiwe Sithole who has failed to resolve anything and does not provide feedback. And there was no communication from her unless I called or followed up. She did not even want to give me a senior manager contact to help me , I had to phone customer service on a general basis in order to get a manager’s contact. The so called manager Kefiloe  also did nothing and kept on saying she needs feedback from other departments. DHL is supposed to be a reputable company however they are the worst courier company I have dealt with . Anyone or company looking for courier services should not use DHL !