The first couple of times I ate here I wasn't sure why people were always so crazy for this place. It's been about two years since my last visit and in the past couple of months I've already been here like three times and wanted to go back more. I've decided that it's all about what you order; for example the first time I went I probably felt overwhelmed with all the choices and decided to go for something really plain like turkey with hardly any toppings, have fun! Their menu has a wide variety of yummy sandwiches and lots of new tastes to try. Also, don't be afraid to speak up. I was a little disappointed by the lack of lettuce and veggies on one of my veggie sandwiches but I also didn't pay attention. Now I ask for lots of lettuce and they're happy to make it the way I like. They make their breads fresh and they have garlic-herb bread that has lots of flavor. I won't order a sandwich from there without a side of ranch dressing. I am a picky ranch eater...I hate mayonnaise so I am always super careful that ranch doesn't taste or resemble mayo. I usually like restaurant mayo that is a little more runny in consistency with lots of flavor. They have the best home made ranch dressing here! Pair it with the garlic-herb bread and your sandwich is going to be booming in flavor. OMG! Wipe...sorry I just started to drool a bit. Service is good...everyone runs at the same chill pace which seems to go well with the theme of this restaurant. My current favorite is the Humboldt sandwich...I get the Pinner (8") but I swear some days I am so hungry I think I'm going to order the Blunt (12")...maybe someday soon. All sandwiches get toasted. Okay so toppings: Guacamole, sprouts, lettuce/spring mix, onions, mushrooms, tomatoes, black olives (I get mine w/o), cucumbers, pickles, your choice of cheese (I get Swiss), with their house goodies (EVOO, vinegar, herb mixture on top). Now that I found my sandwich, I crave it all the time and can't wait for my next visit. Oh, be sure to check their daily specials too! If you're lucky enough to be in their delivery area...well, darn you then! :-)