Ethekwini Electricity Fault Ref Number : ‭**********‬
I’m writing this email to express my disappointment with the service rendered from Ethekwini electricity faults.

I called in yesterday the 30th October regarding my power outage at my residence, I was promised that a technician would be sent.

Today I’ve called numerous times trying to find out when is the technician is coming to fix the fault and I’m being given a run around, at 08:00 I called I was told the lines are down I should call back after an hour, I did call back and was told that the controller is still to Allocate the Job. I called back at 12:00 and was told the Job has been allocated to the 14:00 shift, lo called again at 16:00 to find out if the technician is on the way or not I was told the technician would call me.

I waited till 18:00 and called again and was told that the Controller has moved my “Complaint for tomorrow “ where is Customer service in this regard.

I asked the lady for the controllers contact number but she said the controller does not have one, I have now further decided to send this email.

WHY SHOULD ONE WAIT THREE WHOLE DAYS FOR AN ELECTRICITY FAULT TO BE SORTED? NEVER HAVE I NOT PAID MY ACCOUNT ON TIME, IT HAS NEVER BEEN IN ARREARS EVEN YOUR PRICING IS RIDICULOUS.

I hope you will ensure that this matter is resolved immediately.

