It seems everyone EXPECTS bad service
<p>The average service experience with Telkom is POOR!</p>
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<p>Thanks to Telkom for finally delivering on the service request made last year 21/07/2015.</p>
<p>We now have access to wifi and landline number  ********** 862 as we connected equipment yesterday 14/07/2016.</p>
<p>I have once requested information regarding Telkom complaints procedure (I have email records of this) but have opted to approach the assistance of the National Consumer Comission because no information was provided in this regard.</p>
<p>The landline number  ********** 862 has had a monthly line rental paid for a period of almost twelve months where we had no access to it because of failure to transfer the line to the new address in a timely fashion.</p>
<p>Under the Consumer Protection Act you may not be charged for services not delivered, or services not delivered as they were advertised.</p>
<p>We would request a fair minimum of half the line rental paid during this period to be refunded or credited to the account to resolve the complaint or we will continue to take the complaint further.</p>