My advise - find another service provided with real support
Oce upon a time when it was Serv-Hosting it was almost like being in host heaven. However from when it became 1-grid the service and especially support has got worse and worse by the month. Perhaps worse is unfair - pathetic.
I email asking why I am being billing hosting on a domain that they are currently terminating; someone responds to say until I settle what is outstanding (being billed) on the host package they cannot cancel it. So essentially I should pay for 2 months of hosting for a domain which expired 2 months ago?
And when I email for more clarity the email goes unattended to for days, noting that I responded to the same person. And then 3 days later I am getting an email from another support team member saying that they have been overloaded and if I still need response to my email I should (you guessed it) email them. 
All the while they are not swamped enough to stop sending me urgent emails to pay the overdue on a hosting package that has no domain.
I have been with them for years, back when it was Serv-Hosting. But it is clearly time to go. If I had a choice I would not give any star because from where I stand my reciommendation would be to look for another service provider if you had them in mind.