This is the worst Pizza Hut I have ever been to. I was up-charged for something I didn't order. When I asked for it to be corrected it was done wrong again, given the wrong change and had the drive thru door slammed in my face. Asked to speak to the manager and he was extremely hostile. He took my change, receipt and food. After some time I asked for a refund and was told that wasn't possible, too much paperwork. Asked for his supervisors number and was told he was the highest manager, there was no one above him. Right. 

I went to the next Pizza Hut and asked for the regional manager number. I left the food at the restaurant because I was no comfortable eating it after he took it back to correct their mistake. Not sure what could have been done to it.

The young girl at the window did get it wrong twice, but the example the store manager gives is piss poor and is the issue. I hope Pizza Hut sees who they have working for them and speaking on their behalf because according to this store manager, Tim, he's the owner and CEO of the company. I highly doubt that.