Not as bad as it could be, but really disappointing
I have a shipment coming from Hong Kong. Had to make a payment to DHL for customs on Friday. Forwarded them the proof of payment (to Johan Vermeulen) and was told everything was sorted  and the delivery would be made ASAP. Called on Monday morning (about 8:30am) to verify the status. Was told I would receive my shipment today. 
Called back after 12pm to verify when my order would be delivered. I was then told that the delivery was waiting for payment. Huh? Sent POP on Friday, confirmed on Monday that my delivery would be today but now, suddenly they haven't received payment? Excuse me DHL, but do the people working for you know how to do their jobs?