Very disappointing
I have been with outsurance for many many  years and I have never missed a premium.i have never claimed anything from them in all these years.i have been very loyal and never once taken advantage of this.My business has suffered a major loss when the looting took place on the 12th of July 2021 whereby everything was taken, furniture destroyed and then flooded the building.i have logged in a claim with ousurance and they immediately sent an assessor to review
the claim and the premisses this took a few days 
to register the claim with outsurance and then went on a few weeks to register this claim with Sasria.It was finally registed and waited week after week for results.i have made over 50 phone calls to outsurance and sasria but just got answers like they are working on it ,they are very busy with claims, they are on lunch and they will return the call which never ever happens.Its been over 3months now with still not a positive feedback from outsurance or sasria .This claim has been approved by outsurance and I know if your claim is below 1 million 
you supposed to be paid out by outsurance and that's who your insurance is with.i have been a victim of very poor service and daylight robbery .how is this fair to me .I have already lost 21 years of history ,machines,furniture,money ,safe computers etc with looting and this  is what you get back from your insurance ,just empty promises.
I am know in my late 40s I have a wife  and two children that are dependant on me ,I am so distort and and perturbed my dad just got out of hospital, I am rebuilding my business from scratch and outsurance knows this because I have been communicating with them on a daily basis  since the unrest.     the services that outsurance show in there adverts are very misleading .please stop what you guys are doing its wrong and devestating ,my next post I will have no option but to mention names of outsurance staff that are handling my claim