Unauthorized charges to our Telkom account
Unauthorized charges to our Telkom account billed in April. After 4 emails with an email response "We have received your query and a ticket has been created.
A support representative will be in touch shortly (usually within 24 hours),  a Facebeook message on the Yellow Pages FB Page .... Numerous phone calls who never gets answered, only receiving a prompt "We are unable to take your call" they billed us yet again this month for directory charges.
How does a person get hold of anyone to assist with this billing that is unauthorized????