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DCS’s design and engineering team has more than 40 years of experience creating unique parcel handling systems for diverse customer applications. With installations including semi-automated handling in small city distribution centers and fully automated, integrated hubs with advanced conveyor and sorter equipment, DCS routinely thinks outside the box.
DCS designs and implements end-to-end warehouse automation solutions for e-commerce and multi-channel retailers that address numerous workflow challenges. This includes solutions for receiving, putaway, storage, replenishment, order fulfillment, picking, packing, sortation, and outbound shipping. Our custom integrated warehouse, distribution, and fulfillment systems draw from a deep pool of conventional, semi-automated, and automated material handling technologies.
Whether an operation is considering the construction of a new distribution or fulfillment center, or a retrofit or expansion of an existing facility, it’s important to create a solution that fits the overarching supply chain strategy. DCS has four decades of experience designing and integrating comprehensive, end-to-end material handling solutions that meet a multitude of operational goals. Whether conventional, semi-automated, or fully automated, DCS can help your organization implement a custom solution that meets its goals while maximizing return on investment (ROI).
The DCS Supply Chain Consulting team offers a range of services to help your operations address the challenges it faces. Working in partnership with you, DCS consultants analyze your business data- existing workforce, workflow processes, inventory, order data, operations, and more- to determine a strategy that addresses your unique needs. Whether you need an operations assessment, process improvement recommendations, or distribution design services, DCS consultants will help guide you to the material handling system or operational solution that best meets your current and future needs, as well as your budget.
Keeping your warehouse operations and material handling systems running smoothly and at the peak of productivity are the goals of DCS’ Customer Service Team. By partnering with DCS, your warehouse automation solution is supported from commissioning to end of life. You’ll receive comprehensive in-house training of your personnel, including specialized training of your designated internal system expert. Plus, DCS offers a complete package of spare parts and expert system troubleshooting support from qualified engineers dedicated to your installation.
DCS offers a broad range of material handling equipment and automated system design, installation, and integration services for a multitude of projects. These include retrofits, expansions, upgrades, and more. While every project is unique, our system design and execution processes are the same, encompassing meticulous attention to detail, frequent communication, and a dedicated partnership with our clients.
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Designed Conveyor Systems (DCS) has 40 years of experience serving major clients in multiple industries by providing material handling, full-scale warehouse operations, and conveyor design solutions that are custom crafted for their needs. DCS does not sell ready-made conveyor systems but builds relationships that empower collaboration to craft custom warehouse designs together. DCS utilizes consulting, engineering design, project management, installation services, and client support to ensure our customers can keep their promises to deliver on time.
With more than 40 years of experience providing automated system design, installation, and integration services, DCS has created solutions for companies throughout the United States in a broad range of industries and markets. We’ve completed more than 1500 projects ranging from greenfield facilities with completely new systems to expansions and retrofits of existing operations.
# How DCS’ Approach to Sales and Project Delivery Improves Customer Satisfaction
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How DCS’ Approach to Sales and Project Delivery Improves Customer Satisfaction
**Date Posted:**
11.19.24
When I first joined DCS as a project manager 14 years ago, we were a much smaller company. We also did things, including sales and project management, differently than how we do them today.
Like many of the process refinements many of my colleagues have described — , , building , and creative strategies that keep  — DCS’ approach to sales and project delivery has likewise evolved and expanded, enabling us to better serve our customers. Here’s how.
***Expanded Headcount for Key Roles Improves Service Levels***
Previously, there was often a disconnect when a project passed from the sales team to the project management team. I know this personally because, although I’m on the sales side now, I spent the first decade of my career at DCS in project management.
Sometimes during the hand off, details got lost. Documentation wasn’t always complete, or testing requirements weren’t adequately captured, for example. As a result, we weren’t always consistent with project deliverables, and everybody’s job was a lot harder.
DCS’ leadership, along with the sales and project management teams, worked together to redesign our organizational structure and documentation processes. Key to this was the creation of two new roles: program managers and program engineers.
Along with an account manager on the sales team side, each major DCS customer also now has a dedicated program manager and a dedicated program engineer. These team members serve as a bridge between the sales team and the project delivery team.
First, they work closely with sales to understand the parameters and requirements of a project. Because they’re dedicated to a key customer, program managers and program engineers are intimately familiar with the nuances of their past and current projects. That degree of familiarity allows them to identify any missing documentation or clarify any questions before submitting a proposal or assigning a project manager and project engineer.
Next, once a contract is awarded, program managers and program engineers support the project managers and project engineers by ensuring alignment with customer expectations as they execute the work. Ultimately, our program managers and program engineers drive consistency across all the projects for each customer, regardless of which project manager or project engineer is working on it. This guarantees that every customer has the same experience with DCS across every project they award us.
***Customers Appreciate DCS’ New Structure***
The addition of an extra layer of personnel into our project management process has been welcomed by our customers. While their own internal project managers and project engineers continue to interface directly with their DCS counterparts, having an individual point person who is in the loop on all projects and who knows the nuances of their organization is appreciated.
That’s because DCS’ program managers and program engineers provide an additional degree of insurance that their projects will run more smoothly. They verify that the sales team has captured all project details appropriately, that all proposals are well fleshed out, and that all expectations are documented. As a result, each project experiences fewer major changes. This additional layer of checks and balances has also significantly reduced the number of internal surprises during the course of a project.
Customer feedback has been overwhelmingly positive, with many long-standing key accounts noting that the expanded project management team has dramatically improved DCS’ consistency, reliability, responsiveness, and customer satisfaction. It’s also opened up new opportunities with other companies, thanks to referrals.
As someone who has worked on both the project management and sales teams at DCS — and who has spent his entire career here — it’s been gratifying to see how well this new structure is working. I appreciate that DCS’ leadership listened to its employees’ suggestions for how to better serve our customers and made the investment in our people to help us meet that goal. That dedication to the DCS mission, “Delivering the best customer and employee experience in the industry,” has served to strengthen our relationships with our clients, and subsequently our business.
**Looking for more attention to detail in your next project?**  and let us know how we can help improve your next project experience.
**Author: Michael Horvath**, *Account Executive,* michael@designedconveyor.com
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