Beware of lying and unprofessional hosts like Sally as Airbnb doesn't care 
Sally is a lying unprofessional host. I cancelled my booking 4 weeks ago due to flights being suspended until 31/08/2021 (unless business related) . She then promised to refund me . I'd enquiring every week about the refund and she'd either ignore my messages or say she is waiting for Airbnb to process the refund.

Airbnb confirmed today that Sally has been lying,  as Airbnb does not pay out refunds but it is the host. Airbnb later informed me that Sally is refusing to be refund me because she refuses to be held liable for covid restrictions.  So I'm guessing it's okay for me to suffer because I am the one who asked for the lockdown right?  

She wouldn't even have to suffer had she did what she said she would do from the beginning.  Me cancelling 4 weeks ago should have given her MORE THAN ENOUGH time.to find new guests. 

So I basically got ripped off by this Sally host (from Cape Town) and Airbnb doesn't want to get involved.  I am honestly so hurt by the lack of professionalism from Sally . If she knew she was NEVER going to refund me , she should have never lied . She knows very well she is not the one suffering from the restrictions as I've never set foot in her place . So why does she get to keep my money,  in the name of she shouldnt be punished?  But I should lose my money for something I'll never use/see? She had four weeks to get new guests.  And Airbnb supports this lady. 