1. Description of Business General Synchronoss Technologies, Inc. (Synchronoss or the Company) Digital, Cloud, Messaging and IoT platforms help the worlds leading companies, including operators, original equipment manufacturers (OEMs), and Media and Technology providers to deliver continuously transformative customer experiences that create high value engagement and new monetization opportunities. The Company currently operates in and markets solutions and services directly through the Companys sales organizations in North America, Europe and Asia-Pacific. The Companys platforms give customers new opportunities in the Telecommunications, Media and Technology (TMT) space, taking advantage of the rapidly converging services, connected devices, networks and applications. The Company delivers platforms, products and solutions including:  Digital experience management (Platform as a Service) - including digital journey creation, and journey design products that use analytics that power digital advisor products for IT and Business Channel Owners  Cloud sync, backup, storage, device set up, content transfer and content engagement for user generated content  Advanced, multi-channel messaging peer-to-peer (P2P) communications and application-to-person (A2P) commerce solutions  IoT management technology for Smart Cities, Smart Buildings, Automotive and more The Synchronoss Digital Experience Platform (DXP) is a purpose-built experience management toolset that sits between the customers end-user facing applications and their existing back end systems, enabling the authoring and management of customer journeys in a cloud-native no/low-code environment. This platform uses products such as Journey Creator, Journey Advisor, CX Baseline and Digital Coach to create a wide variety of insight-driven customer experiences across existing channels (digital and analogue) including creating the ability to pause and resume continuous, intelligent experiences in an omni-channel environment. DXP can be operated by IT professionals and citizen developers (business analysts, etc.) enabling the Companys customers to bring more compelling and complex experiences to market in less time with fewer and more diverse resources in a real-time, collaborative environment. The Synchronoss Personal Cloud Platform is a secure and highly scalable white label platform designed to store and sync subscribers personally created content seamlessly to and from current and new devices. This allows a carriers customers to protect, engage with and manage their personal content and gives the Companys Operator customers the ability to increase average revenue per user (ARPU) through a new monthly recurring charge (MRC) and opportunities to mine valuable data that will give subscribers access to new, beneficial services. Additionally, the Companys Personal Cloud Platform performs an expanding set of value-add services including facilitating an Operators initial device setup and enhancing visibility and control across disparate devices within subscribers smart homes. The Synchronoss Messaging Platform powers hundreds of millions of subscribers mail boxes worldwide. The Companys Advanced Messaging Product is a powerful, secure and intelligent white label messaging platform that expands capabilities for Operators and TMT companies to offer P2P messaging via Rich Communications Services (RCS). Additionally, the Companys Advanced Messaging Product powers commerce and a robust ecosystem for Operators, brands and advertisers to execute Application to Person (A2P) commerce and data-rich dialogue with subscribers. The Synchronoss IoT Platform creates an easy to use environment and extensible ecosystem making the management of disparate devices, sensors, data pools and networks easier to manage by IoT administrators and drives the propagation of new IoT applications and monetization models for TMT companies. The Companys IoT platform utilizes Synchronoss platforms (DXP, Cloud, Messaging), products and solutions to make IoT more accessible and actionable for Smart Building facility managers, Smart City planners, Automotive OEMs and TMT ecosystem players.