I want a full refund
I took out a Medical Aid Plan with Affinity health in July, and commencement date was 01.08.2015.  Now, on the 03.12.2015, I still have not received my cards.<br> So I have been paying for a medial aid that I have no access to make use of whatsoever. <br> I contacted them on Monday 30.11.2015, to ask when my cards were sent to me, and they advised that they had not yet been requested, this is after i found out that i had to pay R 200.00 to activate my policy, which was paid on the 2nd of October.<br> I am disgusted that this is the kind of customer service offered.  I have subsequently requested to cancel my medical aid and advised I want a refund, and guess what - they have ignored my emails to Nikki, Claudia and their info contact centre, and this is after having spoken to them on the phone.<br> <br> I want a refund in full of all the amounts taken off my account, because i have not been afforded the opportunity to even update my details at work or at my doctor with a copy of cards, never mind if i needed to use it.<br> <br> I'm also terribly glad i found out what rubbish service you offer before i needed help in an emergency.  I would NEVER recommend anybody to your rubbish service rendering company