Being kept in the Loop 
My claim of 24 July 2021, started off rocky when I was told by a call centre agent, that Outsurance does not cover internal leaks or pipes that leak in a wall. 

However, after being transferred to the claims department my claim was processed. 
After a month, the pipes, 1 x wall, tiling and kitchen sink & cupboards have been replaced, fixed and sorted out.

I'd like to thank Nicole Africa for bearing with me by responding as soon as I've sent an email and reaching out to the relevant service providers when they've not given any feedback. She'd follow up with them and myself or husband would then get a call from the relevant plumber or carpenter. 

All in order now, but Nicole made this a less painful process. 

Thank you again Nicole. 