Miway insurance wants it their own way
I completed an online quotation and received a premium of R984 however when I spoke to the agent she quoted me R1340. I explained to them the premium I received and the agent mentioned that the website provides incorrect quotations. She could not deal with the situation and neither could her supervisor. my premium changed 3 times and promises where made which were not fulfilled in getting back to me. the agent kept calling me asking me the same questions indirectly telling me I have changed details of where my car would be parked off during the day. I told the agent that I have changed no such information and her supervisor thereafter told me that he can give me the premium at R894 with an excess of R12 000. I refused as the system gave me this premium with a R3400 excess. they refused to assist and told me that I did not receive such premium online. I am convinced that the supervisor changed the information and insisted I went back on my profile to check only to discover that indeed they changed the premium on their side to appear as R1340. This is unethical and unacceptable because they are cheating customers and wasting our time by getting cheap premiums and thereafter change. 