I called this company to move a pool table that I had purchased from a private seller from their home to mine. I was able to set up the appointment easily, but that is the most positive thing I can say about this company. 

On the day of the scheduled delivery, I got a call from the person I bought the pool table from, saying that Diamondback Billiards did not have my address or phone number and didn't know where to delivery the table (even though I was the one who set up the appointment and definitely gave my information during the phone call). So, I gave them my address, they showed up and set up and re-felted the pool table without incident. When I went to sign the invoice, I noticed that they even had my wrong last name on the invoice and had the seller's address listed as the Buyer and the Seller. I dont even know how this would happen except that the person I talked to when setting up the delivery was not doing his job. 

Also, I asked on the phone if they could bring an extra yard of fabric to cover a cue holder that I have and was told that it would not be a problem. And, you guessed it... the delivery guys knew nothing about it and didn't bring any. 

So, I went to the store the next week and asked if I could purchase a yard of the felt that they used to cover my table (I couldn't find a good color match at JoAnns). They told me that they would have to order it and it would cost $55. For a yard of felt.... yeah... that's nearly as much as I paid to have an 8 foot pool table covered. Needless to say, I didn't buy the fabric and I definitely will not use Diamondback Billiards for any of my billiard needs - too unorganized for my tastes. 

Also, when I was at the store I noticed that their selection of pool cues and other accessories is very limited. Unless you're in the area to go to Ikea, don't waste your time.