* PRODUCTS
  + 
    - 
Select Page
# Expertly Manage, Diagnose and Optimize Home Networks
* |
# Optim®
## Managed Service Assurance Platform
The **home Wi-Fi network is more crowded than ever**, with tablets and smartphones, content streaming and online gaming. When the Wi-Fi network is not operating at peak performance, it impacts the consumer’s entire broadband experience. Yet troubleshooting Wi-Fi issues has been challenging for service providers. The home Wi-Fi has traditionally been invisible for operators – it’s hard to diagnose issues inside the customer home, let alone take the steps needed to prevent issues before they affect the subscriber. As a result, **Wi-Fi problems end up** in long tech support calls, costly truck rolls, unnecessary equipment returns and most importantly, unhappy customers.
The Optim Managed Service Assurance Platform **changes the game**. You get visibility into the home network, along with the ability to automate and manage subscriber devices and experiences. This revolutionary cloud-based platform provides a unified view of subscriber home networks across your operations. Technicians get **real-time and historical visibility** into subscriber’s Wi-Fi performance for quick and effective remote troubleshooting. Subscribers get **intuitive tools to manage their home network** and solve basic issues themselves. Optim also includes big data analytics to show Wi-Fi performance and trends across the entire network, as well as machine learning algorithms that automatically identify and fix problems.
## Benefits of Optim
Z
#### Reduce truck rolls by resolving Wi-Fi issues up front
#### Reduce tech support call times by identifying the problem quickly
#### Increase customer satisfaction with proactive Wi-Fi trouble resolution
#### Reduce support calls by enabling Self-serve problem identification and resolution
#### Increase customer retention with value-add services
#### Increase revenue opportunities with services such as endpoint/IoT security, managed Wi-Fi services, premium tech support and more
#### Improve home network performance
#### Reduce operational costs with more efficient troubleshooting and management
#### Cloud-based solution provides complete, holistic view of entire network
#### Hardware agnostic solution
#### Self-healing intelligence and automation
#### Big data analytics
#### Machine learning and artificial intelligence
# 
* Provides call center agents and field technicians with real-time visibility into the home network to analyze the problem and recommended solutions to resolve the issue.
* Support Assist tools to enable remote diagnostics and troubleshooting.
* Self-Service tools for subscribers to view and manage their home network for basic Wi-Fi problems.
* Intelligently optimizes Wi-Fi performance for all devices for the home network.
* Ensures both radio bands are optimally balanced and each client device has the best possible connection.
* Improves network traffic flow and overall better performance.
* Service Providers can now know the true broadband and Wi-Fi speeds throughput across the entire network.* Optim WAN Speed Check uses cloud-based machine learning to intelligently measure and manage broadband and Wi-Fi speeds across the network to proactively prevent network traffic bottlenecks.
Powered by industry-leading cyber security expert F-secure to provide comprehensive network and cloud security, router security and endpoint protection.
* Web content filtering
* IoT device security
* Endpoint security
* Cloud-based data analytics that provides intelligent, in-depth analysis of real-time data from all the core network elements and wireless access devices across your deployment.
* Identify trends and potential issues for better network management and service improvement.
* Flexible, intuitive interface and fully customizable reporting.
* Optim utilizes contextual analytics and machine-learning algorithms to proactively optimize subscriber home networks.
* Comprehensive insights and understanding of network health across your service area, providing the best possible experience for your customers.
## Award Winning
!
#### 2018 Network Products Guide Award – Best Product/Service
Network Performance Monitoring and Diagnostics
Mobile/Wireless Solutions
#### 2018 American Business Award (“The Stevie”)
New Product or Service of the Year – Software – IoT Analytics Solution
New Product or Service of the Year – Software – Other
#### 2017 Golden Bridge Award
Best New Product or Service in Telecommunications
#### 2017 American Business Award (“The Stevie”)
Best New Product or Service of the Year in Software (Cloud Application/Service)
Best New Product or Service of the Year in Telecommunications Services
#### 2017 Hot Companies and Best Product Award
Best IT Products and Services for Network Performance Monitoring and Diagnostics
Best IT Products and Services for Mobile/Wireless Solutions
#### About Actiontec
#### Products
* * * * * 
#### Blog
#### Contact Us
* Phone:
  (408) 837-4800
* Support Toll Free:
  (888) 436-0657
* Support:
  (719) 884-8300
* Sales:
* Tech Support
#### Follow Us
Follows
* [245.2k
  Followers
* [21.8K
* [1.33K
* [2.6k
Copyright 2025 Actiontec Electronics, Inc. All Rights Reserved.
| 
XThis website or its third-party tools process personal data.In case of sale of your personal information, you may opt out by using the link Do not sell my personal information.Privacy & Cookies Policy
Close
#### Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.  For more information see our Cookie Policy page.
Necessary
 Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Analytics
analytics
Performance
performance
Functional
functional
Advertisement
advertisement
Save & Accept
Share This
### Business Development
* Name\*
  First
  Last
* Email\*
* Phone
* Title\*
* Company\*
* Product Inquiry\*
  + Optim
  + Home Networking
  + WiFi Gateways & Routers
  + 4G & 5G Small Cell
* Question\*
* CAPTCHA
* CommentsThis field is for validation purposes and should be left unchanged.
Δ
# Self-serve Wi-Fi Management and Optimization of the Home Network
## Managed Wi-Fi Solution
## Resolve Wi-Fi Issues Without a Truck Roll
Wi-Fi is the preferred consumer choice for connectivity, so it’s no surprise that up to 50% of calls can be related to Wi-Fi issues. Interference from other Wi-Fi AP’s, architecture of buildings, congestion due to Wi-Fi traffic, and simple distance issues can all affect Wi-Fi performance and coverage. These calls result in a truck and a technician being dispatched to gain visibility into the problem. With Actiontec’s Optim Managed Wi-Fi, that can be a thing of the past.
## Give Your Subscribers the Wi-Fi Experience They Demand
Introducing Actiontec’s cloud-based Optim Managed Wi-Fi and Service Level Assurance Platform. A single solution does it all. Now you can end lengthy tech support calls, costly truck rolls, unnecessary equipment returns and most importantly, unhappy customers.
Gain a unified view into your subscribers’ home networks across your operations, along with the ability to automate and manage subscriber devices and experiences. Optim Managed Wi-Fi gives you the ability to proactively take the steps needed to prevent Wi-Fi issues in the home BEFORE they affect the customer.
## Cost Benefits of Optim Managed Wi-Fi:
#### Reduce support calls
#### Reduce call Average Handle Times (AHT)
#### Lower customer support costs
#### Resolve Wi-Fi issues without a truck roll
#### Improve First Call Resolution rates
#### Proactively fix Wi-Fi issues
#### Increase customer satisfaction
#### Better performing networks
#### Self-healing intelligence avoids truck rolls
#### More efficient troubleshooting
## Features of Optim Managed Wi-Fi
### **Cloud-based Platform**
Optim’s cloud-based platform provides you with the flexibility to easily scale services to fit future growth and the efficiency to deploy your applications quickly to your customers with lower costs. Optim Cloud can be hosted by Actiontec or by the service provider. Optim Cloud enables remote configuration of user networks, either online or offline. Additionally, it facilitates holistic views into the home network, using machine learning to proactively fix issues, such as bandwidth hogs, channel congestion and interference.
### **Remote Troubleshooting**
Remote troubleshooting provides a detailed view into the customer’s home network so your Support or Field Technician can use this real-time information to diagnose and solve many Wi-Fi issues without dispatching a truck: provides insights into which devices are connected to each router or another access point within the home network; view the strength of each device’s connection, and a host of other actionable information.
### **Intuitive Self-serve Dashboard**
With Optim, subscribers get intuitive self-serve tools to manage their home networks and solve basic issues themselves, such as check Wi-Fi network health and see device connection performance in real time. Optim will also prompt the customer via the dashboard or App if it detects a problem, and recommend a solution for self-serve repair.
### **Subscriber Self-service Mobile App**
Intuitive mobile companion app allows subscribers to check Wi-Fi health and troubleshoot basic issues on their own. This reduces support calls and caters to those customers who prefer self-service options.
* See all devices connected to their network and conduct speed tests
* View overall Wi-Fi network health, both current and historical
* Run diagnostics to identify bandwidth hogs and identify poor Wi-Fi coverage areas in the home
* Parental Controls and Premium security protection of all connected devices by F-Secure
### **True Real-time Data Reporting**
Big Data and Fast Data management and analytics work as a holistic engine to automatically identify trends and to develop timely solutions to underperforming network components. True real-time and historical data produce comprehensive insights into issues and provides information to the necessary stakeholders. In addition, Optim supports fully customizable algorithm development. Powerful historical reporting can enable technicians focus on any devices’ performance to check out details over any given period. And when a customer calls with an issue, a support technician can access this valuable information to recommend a solution in half the time, resulting in faster call resolution, more accurate first-call resolution, operational cost savings and increased customer satisfaction.
### **Self-Healing Networks**
Optim includes Machine Learning and AI technology to diagnose and solve many WiFi issues automatically, delivering a better Wi-Fi experience, with less intervention needed by the service provider or subscriber. Optim can provide user-directed “self-healing” actions and use machine learning algorithms to automatically identify network performance issues and fix problems before they become an issue for the customer.
### **Hardware Agnostic**
Optim is hardware agnostic in that it is compatible with most chipsets and works with any blend of Router/Wi-Fi Radio.
### **API Integration**
Integrate Optim into your mobile app, portal or OSS/BSS system using a comprehensive library of APIs. APIs make integration with your existing gateway management app or interface easy, enabling security policies and parental controls rules across all networks and devices.
### **Machine Learning Algorithms & Artificial Intelligence**
Optim uses advanced machine learning and AI technology to intelligently act on data collected in the home network, to deliver a better Wi-Fi experience with significantly less intervention from the service provider or subscriber.
### **Optim Security**
Safeguard your networks with Optim’s Security comprehensive protection. With Optim, you can give your subscribers the security their home network, smart appliances and connected devices need. Powered by cyber security experts F-Secure, Optim Security safeguards households from harmful web pages, hacking, spyware, phishing and other threats. You gain the fullest protection from F-Secure: SmartHome protection, browsing and privacy protection, stop unwanted tracking, device recognition, virus and botnet protection.
### **Field Proven**
Launched in 2017, Optim was the first Managed Wi-Fi and Service Level Platform and has been deployed to over 5,000,000 homes.
* PhoneThis field is for validation purposes and should be left unchanged.
# Automatically Steer Devices for Faster Wi-Fi Performance
## SmartSteering®
## Intelligence For the Entire Home Network
Optimize Wi-Fi performance and reduce support calls with a new level of intelligence in the home network. The Optim cloud and SmartSteering intelligence bring the power of AI and machine learning to proactively make adjustments to the home network – so devices are sure to get the strongest signal and fastest connection possible no matter where they are in the home, or where they move to next. Need proof? **Carriers have reported a 20 percent drop in support calls** in homes where SmartSteering is deployed.
## Features of Optim SmartSteering
### **Holistic, Network-Wide View**
Other solutions just look at data from a single router. But Optim and SmartSteering gather historical intelligent data from the entire home network – including every access point, and every connected device and its performance. SmartSteering then uses machine learning to predict the experience with each access point and proactively make adjustments to improve performance.
### **Steer Devices to the Best Possible Access Point, Every Time**
Client devices tend to stick with the access point they initially connected to, even when the move to another part of the home. SmartSteering eliminates this ‘sticky client’ issue; it guides devices to the best access point, gateway or network extender for optimum performance.
### **Graceful Handoffs – No Lost Packets, Pixilation or Other Problems**
Optim ensures the smoothest transition possible when moving between access points. Unlike competitive solutions, there are no lost data packets with Optim. This means smooth video chats and audio streams.
### **Band Steering – Now with Even More Intelligence**
BandSteering usually works by encouraging dual-band devices to connect to the less-congested and higher capacity 5 GHz band. But Optim SmartSteering takes this to a new level. It intelligently considers multiple factors (throughput speed, clarity of signal, quality of packets, signal to noise ratios) to ensure the best quality connection.
### **Integrates with Home Assistants**
Optim has the ability to be integrated with Home Assistants such as Amazon’s Alexa or Google Home. Just imagine the possibilities: “We’ve identified we can improve your Wi-Fi connection – do you want to make the change?” Yes/No?
### **Chipset agnostic**
Do you have a mix of Wi-Fi hardware in subscribers’ homes? No problem. SmartSteering technology is chipset agnostic and works with many of the leading Wi-Fi radio chipsets.
* EmailThis field is for validation purposes and should be left unchanged.