Bonita's Response to Complaint relating to DSP "Pharmacy Direct"
Boonitas's DSP "Pharmacy Direct" have left myself and my wife without chronic medication for 5+days now. When sending through a complaint to Bonitas in this regard, Bonitas reply as follow "With reference to your query received, kindly be advised that your query is escalated to Pharmacy Direct management for further assistance. Pharmacy Direct is Bonitas? designated service provider for chronic medication delivery; all queries related to registration/delivery should therefore be directed to Pharmacy Direct."

Bonitas are essentially advising that they have outsourced their responsibility towards their members to ensure timely access to chronic medication. Bonitas forces its members to make use of their DSP “Pharmacy Direct” or a 40% Pay Co-Payments. So its either members are willing to Pay a 40% Co Payment and ensure timely access to their chronic medication or alternatively deal with Pharmacy Direct and accept that Bonitas does not bother to care of the level of service delivery of Pharmacy Direct.