ZERO PERFORMANCE!
I completed my efilling for the first time this year and i had a refund over 10k due to me. Fine I was then I had to update my banking details which took 10 days for verification ,I was cool with that. I was then told to upload supporting documents of which I did. The banking details were validated and just when I thought the refund would be paid, they notify me afterI had to call them that they need 21 working days to have the stopper lifted. I patiently waited for 22 not 21 but 22 working days. They notify me that the stopper was lifted way before the 21 days ended but still the refund status has not been update, they need to do it manually. Cool they then escalate my case and only after 48 hours , the stupid person working on my case has removed the stopper but didnt update the refund status. I call 3 days later the refund status has not been submitted. I just want to understand as to why are we even bothering ourselves with such? Why do we even have people working for SARS as I feel robots will do a better job than them. Everything needs to be automated and trust we understand you have to work from home and all but why not do your job properly and deligently? I am extremly dissapionte and digusted by the service. I truly hope they see this review and I hope they all burn in hell.