Bad service by security company : ADT
I signed an agreement with ADT on 13/03 for an alarm system and numerous CCTV cameras<br> This was installed at considerable cost<br> They installed one camera in the office<br> And just below the camera they placed the monitoring panel against the side of an open shelf<br> We then had a burglary on Mon 8 th June<br> The computer was stolen and the monitoring panel was ripped off the wall <br> I now have to replace this unit at a further cost of about r 11000<br> A different group of technicians did the second installation and placed the monitor inside a locked cupboard<br> I feel the first installation was totally unacceptable as the monitor was very easily accessible to the criminals<br> Therefore we lost any identification that might have assisted in recovering the computer<br> I reported this to the ADT sales person who told me he would get his manager to contact me<br> I am still waiting <br> The first technicians also broke an inside window above the door connecting the passage to the TV room<br> No action has been taken to remedy this<br> I am not happy with the service that ADT has supplied <br> <br> I feel that it is the responsibly of ADT to ensure the secure placement of the monitor<br> Otherwise why have one?