Not horrible, not great.
Had an experience whereby the consultant decreased my premium by putting my info down as someone who is working from home and it created problems for me and ended up with a higher excess fee when they found out it what their consultant did. 


I was then on multiple calls with them to try and take it down.

Other than that, my claiming process was not bad except for the service provider and assessor that took its time and didn't do all the repairs.