Really PATHETIC service and not helpful if you in a different province
Last year December I found my new car on Mitmak Motor’s website and immediately contacted the salesman. Within a day I paid the deposit and that’s when my nightmare with Mitmak Motors (Pretoria branch) started. After I made payment, everything just went quiet. The salesman didn’t respond to my emails or take my calls, I even thought that I have been scammed. I later found out that the salesman was on leave. Because I live in Cape Town, I knew that it would take a couple of days to get my car down here, but never imagined it would take 19 days. Every couple of days I would call or message, asking when I can get my car. But feedback was hard to get from anyone. The excuse was, “all the places are closed this time of the year”. But if you know places will be close, then don’t sell cars or communicate it to the clients beforehand. On the morning of day 18 after I bought my car, I posted my story on Hello Peter (seeing that they the “Number 1” dealership). Minutes after my post when viral, I received a call and then arrangements were made to get my car down to Cape Town. On the 19th day my car finally arrived and shortly thereafter I was asked politely to remove my post from Hello Peter, because they don’t want negative reviews. Which I did, because I just wanted my car. 2 months (Feb 2022) later I made contact again, reporting that there was cold air blowing from my footwell air vent. I sent the car to a workshop in Cape Town, to get a quote to have it fixed. The workshop informed me that it’s very labour intensive, because the dashboard must come out to assess the problem, which takes 2 to 4 days. But they recommended that we first reset all the motors and that would only be 30 minutes labour. I then communicated this to Mitmak Motors, explaining that should this not work, we’ll have to go the expensive route. 16 May2022 I contacted the new person in this position, to make arrangements. I explained to her in detail that the dashboard must first be removed for them to assess the problem. And the labour for the removal must first be paid before they start. 22 days later I receive the POP. Then 2 days later I send the quote for the replacement of the part, and once again everything goes quiet again. Once a week (this is week 3 now) I email to ask for feedback for the payment, because I had to pay the balance to get my car. I still haven’t received any feedback. This is really pathetic service, not “Number 1” dealership on Hello Peter service, as per their website.