Customer experience
I have cancelled my policy(723568) by emailing 3 times to [Email Removed]  (with NO RESPONSE received) and phoned once to call centre consultant from Monday 25 May.  I have asked that they should ensure that the debit order does not go through end of May and still this morning the debit order went through.<br> <br> This is UNACCEPTABLE and I would appreciate if you can ensure the fee gets refunded ASAP.<br> <br> Looking forward hearing from you.