MISLEADING MONTHLY STATEMENTS
I took my beneficiary for consultation currently in October but was told my funds are exhausted and could not get service. I had to use money from my own pocket to fit the bill. The September statement showed that I still have over R6000 consultation in two different benefits being day to day and GP consultations. When I called Bonitas I was told that the statement is wrong and that I did not have funds left for consultations. This medical aid operates like a scam because they did not even inform me of the incorrect statements they have been sending me. I was not properly informed and now have to go out of budget to cover unplanned medical expenses. I have been with bonitas for seven years and am very disappointed.