The worse possible medical scheme to be apart off!
Bonita’s is the worse possible medical scheme to belong to! They staff are so incompetent and not helpful, they don’t know how to perform their duties. They don’t care about clients and they’ll well-being. My mother who suffers from bipolar disorder was admitted in hospital, upon her getting discharged her specialist sent a script to chronic department for her medication it’s been 2 weeks now and we haven’t received the medication. So basically she’s out of medication for 1 week and it’s very easy for her to relapse. I called chronic department 3 times already but there’s nothing done because pharmacy direct didn’t receive any communication. This exact situation happened last year as well and it seems like Bonita’s didn’t do anything different when they encounter situations like this. I don’t think they know the extent of how important medication is to mental health patients, clearly if they knew they job well they should’ve know! This time I’m going to take legal action about Bonita’s because this seems to be an ongoing issue. I’m not only going to cancel the membership but I’m going to take legal action about Bonita’s if my mother becomes severely ill!