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* Industries
## We'll Make you love Generative AI
##### Thunder offers AI solutions and consulting from Discovery to Managed Services
Generative AI is a set of algorithms, capable of generating seemingly new, realistic content—such as text, images, or audio—from the training data. A generative model can take what it has learned from the examples it’s been shown and create something entirely new based on that information. The experts at Thunder uncover your pain points in collaboration, workflows, and silos and ideate on how Generative AI solutions can help benefit your company’s customers, employees and leadership.
### Why Generative AI
Integrate data seamlessly into AI solutions that accelerate digital transformation in a flash
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### We Get It
Thunder can help you strike the full potential of Generative AI with comprehensive consulting services ranging from strategy to custom chatbot development to API integration and ongoing support. Integrate your company data seamlessly into AI solutions and accelerate your digital transformation in a flash!
##### Discovery & Training Sessions
Lay the foundation for a successful launch of the Generative AI tools needed to achieve your business objectives
##### App Development, Automation and Integration
Get application development, automation, Bots and integration through custom or third party apps
##### Change Management and Training
Migrate new users, change the way people work, improve adoption and process re-engineering
##### Managed Services
Ensure continued success with ongoing strategy and support
## We know it
The Thunder Generative AI team is made up of Artificial Intelligence experts and data scientists, with specialties in  and . We can take your business to the next level with Generative AI offerings to meet any and every customer need – *as easy as boom*.
### We bring It
Thunder deliverables include steps to prepare, understand, design, launch and amplify your Generative AI solutions
##### Prepare
Workshops, Project Kickoff + Best Practices, Project Plan
##### Understand
Automation Discovery Sessions
##### Design
Governance Structure, Communications Plan, Channel Set-up, Key Messaging, Learning Plan
##### Build
Proof of Concept
##### Launch
Readiness Checklist, Train the Trainer – User Essentials Sessions, User Essentials Content
##### Amplify
Generative AI Roadmap Workshop
## We Show It
We are here to help lay the foundation for a successful launch of a Generative AI tool by providing accelerated guidance on setup and recommending a high-level approach for initial and ongoing enablement and adoption, as well as learning programs. Our Generative AI solutions provide value for your:
**Customers**– Personalization
– Improved Customer Experience
– Faster Response Times
**Employees**– Productivity
– Engagement
– Training
**Leadership**– More Accurate Analytics / Forecasting
– Supply Chain Optimization
### AI Rainmakers
Meet our practice leaders (a.k.a. Rockstar) working to make you love AI, forever
**Dan Magner**
VP, Delivery
**Lauren Noonan**
VP – Marketing Cloud Practice Lead & AI GTM
**Carolyn Peys**
VP, Customer Success
##### Our experts bring a whole new meaning to the term brain***storming***. Check out our posts and subscribe to our blog to stay in the know!
Email
Subscribe
### Ready to Start Loving Salesforce?
Contact us today to learn how we can help make Salesforce your business’s unfair advantage.
##### Quick links
##### Quick contact
* Thunder
  548 Market Street PBM 88159
  San Francisco, CA 94104
Thunder Consulting, Inc. | All rights reserved © 2025
Thunder Consulting, Inc.
All rights reserved © 2025
## We'll Make You Love DevOps
Increase time to value with Thunder’s high velocity application delivery
Thunder is a proud  and  partner, here to help organizations like yours innovate and develop new functionality for your customers and employees. We help you unlock business value with intelligent frameworks and solutions.
## Copado Partner
Thunder is proud to be an official Copado partner. And the feeling is mutual! Check out this video to learn why Pat McQueen, SVP of Customer Success and Services at Copado, likes partnering with Thunder for Salesforce DevOps engagements.
DevOps is NOT a tool you buy. DevOps is…
##### People
Recognize the critical resources in the organization and have them share their best practices with peers to avoid silos, and encourage everyone to teach tribal knowledge to one another
##### Processes
Identify inefficiencies / bottlenecks in business so value makes it to the consumer for feedback more quickly, and discover issues earlier in the development lifecycle to save time and money
##### Culture
Recognize that operations and development departments should be collaborating, not competing, and provide dedicated times for these teams to regularly share with one another
##### Technology
Leverage best of breed technologies to replace manual bottlenecks with automations, and put Governance KPIs in place to monitor process improvements in the organization
We are proud to have a highly specialized team for Copado. A trusted cloud advisor, we have developed resources that help organizations adopt cloud solutions quickly and more effectively to see better results. The Thunder team brings best-in-breed enterprise experience from top consulting firms (Accenture, IBM, etc.). We leverage our background to deliver extraordinary experiences through nimble, outcome-driven Agile execution.
DevOps solutions that meet all your cloud needs as easy as boom
##### DevOps Maturity Model
Maturity from Base to Expert focusing on culture & organization, design & architecture, build & deploy and quality assurance
##### DevOps Accelerate
A predefined solution packaged implementation for companies that need to successfully launch or further expand and customize Copado, for a highly optimized processes.
##### Release Management Services
Improve efficiency, seamlessly deploy data and continuously implement, test, train & release apps to deliver quality changes within the Salesforce platform on time and budget
## We show it
Using the key pillars of DevOps, Thunder helps you embrace a DevOps culture to:
* Increase collaboration between IT and business teams for faster innovation
* Standardize process delivery enables operating at scale
* Shorten development cycles resulting in increased efficiencies
* Get in-depth reporting that provides operational and business insights
Get your DevOps ***booming*** with Thunder!
### DevOps Rainmakers
Our practice leaders (a.k.a. Rockstars) working to make you love Salesforce, forever
##### Our DevOps experts bring a whole new meaning to the term brain***storming***. Subscribe to our blog to stay in the know!
### Some Happy DevOps Customers
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"The training led by the Thunder team was fantastic for getting our team onboarded to Copado. It was huge to have a training environment for our team to practice on. It would have been extremely difficult to coordinate and understand how to implement the tool without Thunder guiding us step by step."
Amy LawlerBusiness Systems at AUB
## We'll Make You Love Enablement and Training
Thunder offers a human-centered, agile approach that drives lasting impact and adapts to any challenge.
At Thunder, we believe there’s no such thing as a simple project—it’s about transforming how you work and achieve results.
Enablement and Training fuels project success
0
%
Only 16% of projects meet their objectives when **poor** enablement is implemented
96% of projects meet their objectives when an **excellent** training program is implemented
100% of your success is **dependent** upon user adoption
#### CUSTOMER TESTIMONIAL
## Thunder + Crestron Electronics
Watch this interview with Cory Stene, Director of Technical Support at Crestron Electronics, to learn about his customer experience with Thunder for Enablement and Training.
The Thunder Enablement and Training team has over 9+ years of experience within the Salesforce ecosystem, delivering best-in-class enablement services. We focus on strategic planning and tailored training solutions to help organizations achieve seamless Salesforce adoption and maximize their ROI.
Our expertise lies in providing comprehensive enablement programs that align your business goals, communication, and training needs for lasting success. Collectively, our team holds a variety of Salesforce certifications. equipping us with the knowledge and tools to guide your organization to success.
A proven framework driving success throughout the project lifecycle.
##### Methodology
We've flipped the model on the traditional approach and cultivated a customized approach
##### Training Packages
Change is a continuous process, so Thunder offers a variety of packages to facilitate learning
**We Show It**Driving success is about creating an experience that aligns with your vision and goals. Here’s how we do it:
* **Envision the customer experience**
* **Identify key business outcomes**
* **Design processes that empower your teams**
* **Deliver solutions that bring strategy to life**
* **Foster the cultural and behavioral shifts essential for long-term success**
With our proven framework, best practices, and focus on seamless adoption, unlocking the full potential of your Salesforce investment is… **as easy as boom.**
### Enablement and Training Rainmaker
Our practice leader (a.k.a. Rockstar) working to make you love Salesforce, forever
##### Our Enablement and Training experts bring a whole new meaning to the term brain***storming***. Check out and subscribe to our blog to stay in the know!
### Some Happy Enablement and Training Customers
## We'll Make you love Amplify
##### The ideal solution for your ongoing Salesforce success
Amplify is a strategic service that helps businesses of all sizes and industries drive ROI on Salesforce over time, with a team of creative, experienced, and lovable Salesforce fanatics who are obsessed with your success.
The Salesforce landscape is competitive and dynamic, which can lead to many business challenges.
##### Resource Landscape
##### Employee Engagement
##### Knowledge Retention
##### Increasingly complex CRM- environment
##### Depreciation of CRM ROI
For most companies, platform adoption quickly decreases after go-live, due to growing backlogs and capabilities implemented being misaligned with business. Even more unfortunate, user personas across the entire organization feel the pain.
The **ideal solution** for your ongoing Salesforce success provides you flexibility, access to diverse skill sets, proactive best practices, industry experience, multi-cloud solutions that drive ROI and a people-first methodology.
## Thunder + Weave
Watch this short video testimonial to learn about Weave’s experience partnering with Thunder for Amplify managed services from their Dev Lead, Sandeep Kumar.
### We Know It
Drive continuous value + grow your success with Amplify
##### **Get A Whole Lotta Thunder Power With A Program Designed For Success​**
Amplify Team Structure:
* Alignment with your organization’s strategic goals and objectives
* Dedicated Project Champion to manage expectations and own project success
* Business Analysts, Administrators and Developers to build out the platform
* Wildcard access to specialized resources for guidance on products and features
There are multiple Amplify package options based on hours needed
##### CRM STARTER
A small-to- medium sized company using two or fewer Salesforce clouds with a little customization and a few automations.
##### CRM POWER USER
A small-to- medium sized company with four or more Salesforce clouds and/or a good amount of customization or automations or a small enterprise with two or fewer Salesforce clouds and a little customization and a few automations.
##### CRM LEADER
A small enterprise with four or more Salesforce clouds and/or a good amount of customization or automations.
##### CUSTOM
We can customize the hours for customers of any size and with any footprint. Talk to us about what you want to accomplish and we can put together a plan that works for you.
The ideal solution for ongoing Salesforce success is now a reality with Thunder Amplify:
* Flexibility
* Access to diverse skill sets
* Proactive best practices
* Industry experience
* Multi-cloud solutions that drive ROI
* People-first methodology
### Some Happy Amplify Customers
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## We're Going to Make You Love Amazon Connect
##### Unlock Telephony, Data, and AI In New Ways To Ramp Up Innovation
 (AWS) has been providing world-leading cloud technologies that help any organization and any individual build solutions to transform industries, communities, and lives for the better.
##### Amazon Connect
Transform your customer experience (CX) at scale with Amazon Connect, AWS’s AI-powered contact center
* Omnichannel Customer Experience
  + Delight customers in their channel of choice, while saving them time and effort.
* Agent Productivity and Empowerment
  + Empower your agents to deliver great customer experiences with instant access to innovative tools and insights.
* Analytics, Insights, and Optimization
  + Turn data into action to understand customer sentiment, assess agent performance, and optimize your workforce.
##### Amazon Lex
Build Bots with conversational AI
* Build Virtual Agents and voice assistants
  + Enable self-service capabilities with virtual contact center agents and interactive voice response (IVR).
* Improve productivity with Bots
  + Automate basic user tasks in your application with powerful chatbots.
* Automate informational responses
  + Design conversational solutions that provide responses to frequently asked questions.
##### Generative AI
Harnessing large language models (LLMs) and foundation models (FMs) to build generative AI applications that deliver new customer and employee experiences
* Analyze unstructured customer feedback to identify key topics, detect sentiment, and identify emerging trends
* Increase customer loyalty and drive personalization with greater insights and dynamic content
* Streamline customer self service with automation and chatbots
## Thunder + Creston Electronics
Watch this interview with Cory Stene, Director of Technical Support at Creston Electronics, to learn how Thunder beat out competitors to earn an engagement with them for their Salesforce Service Cloud Voice with Amazon Connect and Slack implementation, plus Enablement and Training.
We understand that you have goals to reach. We want you to be the hero.
##### Get It Quick
Efficient, unique, high-quality contact centers implemented quickly and cost-effectively
##### Get it right
Custom tailored for your business, providing agents amazing experiences and training to maintain it
##### Love it
Love your contact centers & implementation journey, our amazing people make that happen
Our accelerators make our implementations smoother and our customers happier.
##### Voice Migration Tool
Moves the Amazon configuration between Sandboxes via a guided, error-free deployment process
##### Quick Case Component
Helps agents connect calls, chats, and SMS to cases quickly by showing the contact’s cases at a glance
##### Salesforce/Amazon Connector
Allows customers to modify the flow of a call from within Salesforce by connecting the two systems seamlessly
##### Voice Reporting Package
Provides formulas, reports, and dashboards that include the data contact centers most want
##### Wallboards
Provides configurable, real-time call, case, chat and other statistics on screens in the contact center
### We Show It
We will enable your team to maintain the system with the least amount of hassle.
* Best-in-class change management
* User and administrator documentation
* As-built documentation
* Intentional knowledge transfer
* Thoughtful system extensions
* Available Managed Services
As with most new tools, there’s a bit of a learning curve. We will built it so it is easy to maintain and show you how to do it.
### AWS Rainmakers
These are the practice leaders (a.k.a. Rockstars) working to make you love AWS, forever
**Yaron Wilf**
Service Cloud Practice Lead
**Dave McCall**
VP, Innovation
**Chris Beukenkamp**
VP of Data Solutions
##### Our Salesforce Service Cloud Voice experts bring a whole new meaning to the term brain***storming***. Subscribe to our blog to stay in the know!
### Some Happy AWS Customers
"Thunder provided best practice recommendations for how to get Service Cloud setup just right for our global Customer Service organization. They helped us optimize analytics to provide the operational insights we need to drive SLA's, Agent performance, and CSAT improvements"
Brett HovanecSales Operations Manager @ Vistaprint
### Ready To Start Loving AWS?
##### Contact us today to learn how we can help make AWS your business’s unfair advantage.
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