Use CasesUSE CasesCustomer Service LeadersThe invaluable voice of the customerProduct ManagersPrioritization is the name of the gameMarketing LeadersCatch emerging trendsContent CreatorsStay ahead of the customer conversationExecutive LeadersDrive departmental decision makingCompanycompanyAbout UsTeamContact UsBlogSpiral Cx blogAll Blog PostsRead our featured articlesHere’s What Your Voice Of The Customer Program Should Look LikeHow To Analyze Customer Feedback3 Reasons Why Medallia and Clarabridge aren’t enough in 2022ResourcesResourcesFrequently Asked QuestionsAbout SpiralWhite PaperNew Era in Customer SupportRemitly Case StudyAutomatic Customer Issue Discovery 
# Turn your customer feedback into specific issues
Turn your
customer
feedbackemailsNPSlive chatsphone callsreviewssurveysfeedback
# into specific issues using AI
## Spiral’s AI scans millions of your customer feedback & support interactionsto discover emerging problems before they blow up.
!!!!.svg)!!
# **All Channels. Unified.**
Experience an omnichannel view of all customer issues, enhanced by generative AI. Eliminate guesswork and get to the bottom of product & service issues by segmenting them with AI-driven insights, from product type to version number.
> “*The decision to partner with Spiral has quite literally paid dividends in the form of significant cost savings to our operations. Our Spiral subscription is consistently ROI-positive.*”*‍*- **Rene Yoakum**, Chief Customer & People Officer, *Remitly*
!!!!!!!!!!!
# **Monitor Your Blind Spots**
Spiral learns from your data, adapting to the unique aspects of your products. Use AI to quantify issues you already know about and discover new emerging ones to ensure you are in the know so you can prioritize your product roadmap.
!
##### PowerfulAnalytics
##### CreativeSolutions
##### Free toGet Started
##### CompleteDashboard
!!!212345678%!!!!
# **Accelerate Time-to-Solution**
!What used to take weeks now takes minutes.!Root cause issues with auto-identified customer segment & metadata anomalies to paint a target immediately.!
# **Navigate With Knowledge**
Receive instant alerts on issues affecting your customer health metrics. Proactively implement data-driven remedies to restore stability and gain peace of mind.
!!!!
# **Seamless CRM & Feedback Sources Integration**
Your data, your ownership.
Spiral integrates with most CRMs and data sources to provide prompt issue detection & brings the data right back to you via a data feed.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Case Study9 min read
# Automatic Customer Issue Discovery
Read about our success with Remitly!
> “*Spiral always aims to provide the fullest issue description to give us a jump-start on solving it.*”*‍*- **Jenny Waters**, Senior Manager, Remitly
!!!
### Our Investors
!!!!!!!!!
# Ready to get started with Spiral?
Contact us for a free demo or discuss a custom way to enhance your current CX program.
OVERVIEWCOMPANYResources!SUBSCRIBE TO OUR NEWSLETTER
### Actionable insights from your customer feedback
The latest news, articles, and resources, sent to your inbox weekly.Thank you! Your submission has been received!Oops! Something went wrong while submitting the form.info@spiralup.co · Made with ♥ in Seattle
Copyright © 2024 Spiral Technologies Inc. · All rights reserved!