Stole my money & non existing customer service
I received an email on Wednesday 19 December late in the afternoon that my Sweepstar is sick and won’t make the appointment the next day. It stated that a new one would be assigned.

Later that evening I received an email saying that there is no replacement yet. At this stage I decided to cancel the appointment.

I then saw that I was charged a cancellation fee of R135. 

Now your website states that the “cancellation  fee covers the SweepStars loss of work for the day as well as any transport costs incurred”.

How can I be charged this fee if no sweepstar was assigned to me? You stole my money!

Your customer service is nonexistent and therefore hellopeter was my last resort. I waited for more than 15min on the line with no answer. My email that I send more than I week ago was also ignored.

If this is the way you treat loyal customers, I will be cancelling my recurring bookings.

The refernce number for this booking is SS934346.