Unhappy cancellation request twisted into "let's help you this way and ***** you in the next way"...
Dear Isabella Garcia, 

Thank you for the recording sent to me. 

I hear that the consultants "confirms" that my order is not cancelled and that I "agreed" to this. This call took place on the 12th of December and she said payment will be held off until the 2nd of February and I can "call around that time" to cancel if my situation has not changed. The 2nd of Feb was on a Sunday, we are on Tuesday the 4th. I do not walk around thinking about Isabella Garcia all the time, and did not think about this and proceeding with the cancellation I initially wanted and called to do the day after receiving the package. Now today when I wanted to do some budgeting for the remainder of the month I realized that the full payment did indeed go off again. I feel that your sales person calling me on the 12th to "propose" this payment hold option is taking advantage of a person, when I was just waiting for someone to call me for collection after I initiated a cancellation. I believed that I'd still be given the opportunity to cancel after the so called hold period and nothing stipulates in your T&C's that if someone calls you 2 weeks after your cancellation request, to just "propose and persuade" you to actually not cancel and review your situation again later, that you will in truth not be given the opportunity to cancel, because they count the T&C's 60 days after delivery and not after the phone call to sway you into revoking your cancellation. I don't agree with the way you handle this kind of thing as I am not cancelling for the fun of it, or because I don't like your products, I am cancelling because I cannot afford the luxury of skincare when I have mouths to feed. You basically now want to FORCE me to get dumped into more debt than I can afford and force me to rather pay for skincare products and take food out of my children's mouths????!!!!!! I also feel that your T&C's state 60 days and your consultant did not confirm this with me and stated I can proceed to cancel "around the 2nd of Feb" which was 2 days ago, and on a Sunday. How is me calling you today to basically beg you to see my situation and do the cancellation so much of an issue??? Products still sealed inside the box it was delivered in. I do not want to keep the products and continue to pay for the products. You are very quick to call your customer's to sell and shower them with your "valued customer" and "brand ambassador" words, but you just don't communicate with your customer's to confirm if they still want continue with the next package, etc. if they called to cancel and you sway them into rather opting for a later review of their situation, and not immediate cancellation, but you never intend to review your client's situation, you just conveniently not mention that although you are telling them a certain date, this date will already have surpassed their 60 days T&C's and they will just forcefully hold this over your head to continue paying for something you can't afford. 

I would gladly have applied again in future for products from you if my situation changed, but this has now left such a bitter taste in my mouth that I want nothing further to do with Isabella Garcia. 
I cannot accept your blatant refusal to help one of your so-called valued customers, VIP, Brand Ambassadors and what other nonsense you feed your customers to fool us into thinking that you actually care...
Even when referring to your 60 days, we are talking 7 -9 days max outside of this term your stipulate and contradicting with what your consultant advised me on the phone as per the recording you provided me with. Why is it such a big issue to accommodate one of your "valued" customers who find themselves in a financial difficult time and have enough stress and do not need your blatant, bullying into paying for things they cannot afford? You've not just lost me as a customer for any future sales, but I will never again recommend you to anyone else.

They only way you've proposed to be accommodating to my situation is to make payment arrangements. I DON'T WANT TO MAKE PAYMENT ARRANGEMENTS! Whether I am paying your R300 or R30 a month, it is food off my family's table. I still have another payment going to you for different products, which I will be paying till it is complete, therefore don't tell me you can make payment arrangements for me, there is nothing additional I can pay to you, hence my request to cancel. My situation unfortunately did not change from the "proposal" on the 12th of December, therefore my request today to cancel, which I am expecting to just continue to fall on deaf ears, is not just some I don't want this anymore, it is sincerely, an I cannot afford this right now. 