Great customer service from Call center and Live chat :-D
I was in a dilemma today, I just moved into a new complex and was really low on electricity. I tried to buy from my bank and other websites but they just gave me errors when I entered my meter number.  So I tried Prepaid24 and Hadley helped me over live chat, she quickly explained that I had a private meter and that's why I couldn't purchase from the bank or the other sites, she helped get me started. The process of buying electricity on the prepaid24 website was complicated and some of the required fields and important information seemed hidden (like checkboxes and OTPs), naturally I was in a panic state but almost straight after i expressed my confusion, I got a call from Magdalene, Magdalene was friendly, patient and super helpful, she walked me through the screens step by step, waited till my purchase was complete and my voucher was received. Thank you guys for the amazing customer service and for saving me in my electricity emergency today.  I think these ladies need a raise ;-)