Poor Service
This has been an issue experienced a few times with 1-Grid.  A customer called me this morning indicating that he is unable to send or receive any emails.  I called 1-Grid and was told by the technical person that everything is fine on the 1-Grid side so it has to be on the Customer's side.  I did ask the Customer to check a few things and his internet connectivity seemed fine on his side.  I thereafter logged a call with 1-Grid.  I was told to approve a request for the technician to investigate to which I did.  After not receiving any feedback on this ticket I called 1-Grid again just after lunch and the technician checked and mentioned that there was a setting change made by the network team which he has subsequently changed and the emails should be working after the change.  Why didn't the first tech pick up the issue?  I asked the second tech to get someone senior to call me and no one did.  I was told now by the customer that he can receive emails but is still unable to send.  I have created a new ticket for this but it seems like all these tickets just disappear into thin air with no feedback from 1-grid.  This poor customer is now waiting an entire day for a resolution and it seems like these techs don't even know what is going on.  Please don't sign up with this incompetent company and if you do have an account with them start to move all your domains to another hosting company.  I need to start this migration as well.