Grossly Incompetent or willingly ignorant, do not bank with Discovery
This is my first ever public review of any company. I want to be clear, I never applied to become a Discovery Banking customer but was forced into dealing with this company as I had a discovery credit card underwritten by FNB.
I have been a long standing Discovery Health, Discovery Life customer and have a Discovery Credit Card. I have been trying since November 2021 to close this credit card account. Discovery Bank is either incredibly incompetent or willingly ignorant in closing my account. 
Today I have just wasted another 48 minutes of my life achieving absolutely nothing through the Discovery Call centre. Apparently I now have a third request to close the account and also a dispute logged with Discovery Bank. The previous two requests I received and paid settlements for and also send proof of payment. Today, I asked for confirmation via email of my dispute, agent said they are not authorised to provide this. I asked to speak a manager I was told managers are not available. I have made a video/audio recording as proof of my discussion. Although I can turn to social media I am hoping this might be an alternative as I am at my wits end. In 20 days I can log a request with the ombudsman as I followed all processes and are now fed up with this company.
If Discovery Bank cannot even resolve a small issue like closing an account, I do not trust them with any further matters related to my finances. Additionally this has left a really bad perception for me about the group and I will be extremely cautious to consider any additional products from Discovery.