Discovery Bank lied to me…
Below is a social media post that I tagged discovery in:

“To Discovery South Africa

I would like to publicly express my absolute disgust in my experience with Discovery Bank.

I opened an account a little over a week ago and attempted to make my first online transaction.

The transaction was declined and I was advised to call the number listed on the decline SMS I received.

I then got through to them and asked for assistance in completing the transaction as I had only wanted to use 2% of my available funds.

I spoke to a lady who transferred me to the fraud department as she had said the transaction declined due to suspected fraud.

Once I was transferred to the fraud department I was informed that I was not allowed to make the transaction as the SA Reserve Bank had banned all transactions for trading platforms.

When I asked where this was communicated, I was informed by Sam from the fraud department (who refused to give me his name and surname as a reference for “his own protection”) that it was passed a couple of weeks ago and I could look on the website or take it up with the SA Reserve Bank

I then asked to speak to a Team Leader/Supervisor and I was told that he would call me back within the next hour as he was busy (still waiting for the call…)

Upon doing my own research on the matter, I found that I was lied to and given incorrect information regarding the regulation

Existing regulation does not "allow for cross-border or foreign-exchange transfers for the explicit purpose of purchasing crypto assets," the central bank said on its website.

I attempted to process a transaction for the XM Forex Trading platform which only allows for Commodities and Forex trading and therefore has nothing to do with crypto assets.

Discovery South Africa has therefore prevented me from making an income in these harsh economic times and lied to me for the sole purpose of keeping my money (which they trade with for profit).

This is surely illegal and I would like this matter to be broadcasted as Discovery themselves seem to be more than happy to withhold my own money from me and could not care less about how their horrible service and shady business practices have an impact on my livelihood.

Sincerely ****ed off… “

I was contacted by their Social Media team to provide my ID number so that someone could get back to me.

It’s been a day and a half since I called and I was lied to and still no one has contacted me.

I would not recommend banking with them to my worst enemy ??????
