Brain cells needed
Good day 

(Apologies in advance for my word use but this is utter nonsense and above my tolerance limit) 

I buy a 5GB freeme boost bundle every month which costs me R305.00, this bundle includes “free sms, Telkom voice, WhatsApp, Viber, bbm” as well they have stated in their USSD “Bundles 2GB and larger have lit music and bundles 5GB and larger have lit video” 

Now I have a iPhone 6s “32GB” since their stupid call center consultant find that the storage of the device affects the service provided by Telkom which is utter bull****, I have placed calls upon calls but to have my Telkom lit video working every time I watch YouTube I end up using my 5GB data and not their lit video provided service, I know for lit video to be useful you need to change your video resolution to 360p, which I did, apparently subscriptions affect Telkom  lit video service “not me cunsultant says that to me” now I study software development I am not mentally retarded to not be able to follow simple steps, I do “NOT” like to waste my time placing calls to call centers which barely resolves my problem, I have called Telkom call center numerous times and it’s about time I am not going to keep myself back on “hello peter” I just hope this site is as useful as to how many people referred me to post a review. 

Most times I place a call I am put on hold, once asking for assistance on lit video I got put on hold and no one returned, what is the use I call support line if I am being ignored. 

Bottom line I love Telkom I do NOT want to switch to a different ISP, Telkom have the best deals, coverage as well as their service is reliable but this issue of my normal data is being used instead of my LIT VIDEO what type of service is this then ??? I mean this is indirectly theft, because after my issue will be resolved will I get back all my data which Telkom service used up assuming it’s lit video ? I am a student 5GB FREEME is worth it for me, I have 5GB for research social media already included as stated above I want to use YouTube to be able to watch tutorials and variety of videos, but this puts me off especially when I have no data but lit video is still unused and I can not even do my work. 

As well as all my data which has been used because it was apparently “lit video” I want that all refunded too. It may come across as being greedy or anything you might assume but at the end I pay for that data. If I sell you a item which is not the actual price you would say I’m robbing you ...this is more-less similar I am paying to a freeme bundle and I am not delivered the service which was offered to me. According to me it’s “theft” I am not saying you are stealing because it could be a technical issue which is most likely possible but what happened to testing a new product before is released or officially announced ? I’m probably not the only one with this issue, but from my understanding community have just given up on this issue and unreliable customer support. 

If you live a student life, especially alone you learn to value money and how it is earned, and that data which is being used is also money. 

Thank you