#### Please confirm your country selection
×
* !
  United States
  Australia
  South Africa
  + 
    - 
  + More
  + !
* More
* Search for:
  + No products in the cart.
  Cart
  No products in the cart.
!
# WARRANTY
Offering peace of mind
## WARRANTY BATHROOM ACCESSORIES
Manufacturing Warranty: All components of Bathroom Butler® stainless steel bathroom accessories with RIGID Loc Mounting system, excluding the colour finishes, **are guaranteed against any manufacturing defects for a period of 15 years from date of purchase**, as printed on the sales docket, which must be provided as proof of purchase. This updated Guarantee only applies to bathroom accessories with RIGID Loc purchased after 1 January 2020, all bathroom accessories with RIGID Loc purchased prior to 1 January 2020 carry a 10 year Limited  Guarantee. All other bathroom accessories without RIGID Loc mounting system carry a 5 year Limited Guarantee.
**Colour Finishes:** The surface finish of all colour components (including PVD and other coating methods) of Bathroom Butler® bathroom accessories are guaranteed against any manufacturing defects for a period of one year from the date of purchase.
Excluded from this warranty are damages resulting from force majeure (Acts of God), including, but not limited to, lightning and floods, fair wear and tear, misuse, wilful damage, negligence, repair of device without the approval of Bathroom Butler or damage resulting from incorrect Installation.
The manufacturer’s liability is limited to repair or replacement of bathroom accessories only. No claim for consequential damage and/or labour and/or transport will be entertained. Damages arising from misuse of the bathroom accessory will render the warranty invalid.
This warranty is only valid when the product has been purchased from an authorised reseller or country/territory distributor, and is only valid within the geographical borders of the  country/territory that it was originally purchased. This warranty only extends to the original purchaser of this product and is not transferable.
*\*Some products or ranges are only available in selected geographical regions*
**CLEANING & CARE**
To keep your product in pristine condition it is important to clean regularly. Simply use a warm damp cloth then buff it dry with clean dry cloth. If you choose to use a specialized cleaning product such as a stainless steel cleaner, make sure it is Chlorine-free; or in the case of a stainless steel polish make sure it is Chlorine and abrasive free. When cleaning the wall or tiles around your bathroom accessory make sure the cleaning products are Chlorine-free as this could cause permanent damage to the surface of your stainless steel product. Do not use any acid based cleaning products or tile grout cleaner any where near your bathroom accessory as these cleaning products will cause permanent damage to the surface of your stainless steel bathroom accessory.
**Cleaning Colour Finishes:** Use only a warm damp microfibre cloth then wipe dry with a clean microfibre cloth. Do not use any household or industrial detergents and do not use any abrasive cleaning materials. Do not allow any residue from toothpaste, shaving cream, hand soap or other similar bathroom products to dry on the coated bathroom accessory surface. Clean off immediately with water and dry with a clean cloth. As colour finishes are created by coating the product, it is possible to damage the surface by chipping or scratching it which is not covered by the warranty – do not bump or scratch with other objects.
About Bathroom Butler
Established 35 years ago, Bathroom Butler is a family-owned business that manufactures top of the range of bathroom accessories and heated towel racks in line with the dynamic demands of the market.
Products
More
Contact us
**Telephone:**
**Office Hours:**
**Email:**
customercare-
@bathroombutler.com
**Address**
 2253 Vista Parkway
Unit 6
West Palm Beach
FL 33411
USA
 RECENT POSTS
* 13
  Aug
  Comments Off on Prepare Your Bathroom for Summer Guests: Must-Have Products from Bathroom Butler
* 01
  Jul
  Comments Off on Dry Towels, Hot Deals: Bathroom Butler’s 4th of July Summer Sale
* 11
  Jun
  Comments Off on Create Your Dream Bathroom – Discover Modern Solutions with Bathroom Butler
* 07
  May
  Comments Off on Maximizing Space: Small Bathroom Solutions with Bathroom Butler
* 03
  Apr
  Comments Off on Bathroom Accessories Crafted Just for You: A Symphony of Elegance and Innovation
  + Image Column
### Login
Username or email address \*
Password \*
 Remember me
 Log in
# Shipping and Returns
## Shipping
* All orders are shipped out of the Bathroom Butler warehouse in West Palm Beach FL.
* Generally, orders are processed within 1-2 working days.
* Shipping on orders of value over USD 150 is free within the US. Orders with value below USD 150 will have a USD 12 shipping charge.
## Returns and Refunds
* If within the 30 day period since your purchase you are not 100% satisfied with your purchase, you can return the product and get a refund, less any return shipping fees, or exchange the product for another one, be it similar or not.
* Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
* To be eligible for a return, your item in the same condition that you received it. It must also be in the original packaging.
* Please send us an email  of your intended return and provide your order number.
* Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
* If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days of receiving the returned products.
### Late or missing refunds
* If you haven’t received a refund yet, first check your bank account again.
* Then contact your credit card company, it may take some time before your refund is officially posted.
* Next contact your bank. There is often some processing time before a refund is posted.
* If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@bathroombutler.com.
561.408.0917
Monday – Friday
8AM to 5PM (ET)
# Trade Professionals
Join our Professionals Program and get product discounts and many more
Bathroom Butler’s products have been used in various projects over the past 15 years. Our products have been used in large multi-family projects, single family projects and hospitality projects.
We have worked with designers and developers across the globe to make sure the correct products are specified and available when necessary.
Contact us for your trade discount if you are a builder, architect, interior designer or developer to see what discounts you would be eligible for.
We offer our professional customers
* **Trade pricing starting at 10% on non-promotional items**
* No minimum quantities
* Assistance with product specification
* Tiered volume pricing for bulk projects
* Direct shipping from factory to project destination on large projects
Register to Join our Trade Program
Hotel brands we have proudly supplied with Bathroom Butler products
Your cart is currently empty.