I've been to both locations, and I wonder if is fair to rate them together or should I do it separate? 
The Phoenix location is way to small for me, I don't like feeling like I'm almost sitting on my fellow diners lap and, this is a huge pet peeve of mine, I HATE smelling like food! Which is inevitable because the place is tiny. On the other hand it does have charm to it and the food is delicious.

The Scottsdale location I can move, don't smell like food when I get out but is more sterile. And then there's the food....

I always ordered fried chicken (of course!) and the breast tends to be dry so I decided to do thigh and drumstick. Well, this last time  the dark meat was fried to a burn:(  And not only the skin but the meat too. I should have asked for two different pieces but I was starving, and my hunger won. A shame because I left without satisfying my craving for good fried chicken. The waffle was delicious as always and I ordered smothered potatoes which were very good. It seems with their mac & cheese  people either love it or don't. I'm on the 'don't' group. It tastes milky and not very cheesy to me. I may try it again, because I love mac & cheese and I have the hope that maybe it was just bad luck before?

Service is ok, sometimes better than others.

After careful consideration, I'll give it 4 stars. I'll visit again, I'm pretty sure, and then I may go up or down one star.