ADT Poort service and misrepresentation
<p>On 18/06/2016 at my house, I signed ADT an agreement in the presence of my housemate and ADT Sales person. I then asked the sales person what if I want to cancel my alarm system, what steps must I take.<br />She told me that I can cancel it anytime by contacting them telephonicaly or via email. She went further by saying that a technician will be sent during the week to come and activate my alarm system. No one came nor contacted me.<br />Technician only came out on 06/07/2016. ALMOST THREE WEEKS LATER to activate the alarm system. I called in their call center to ask questions like how will they gain access to our complex since it is remote access controlled gate with no security guard, why on the system it states that the 1st debit order is going to go through on 01/08/2016 whereas on the Agreement I signed it stated 01/09/2016, why was the technician sent almost 3 weeks later and instead of few days later as promised by sales person, etc.<br />They failed to answer me. They would transfer me to someone else and will still get no jo even from the sales person who came to my place.<br />I contacted them on 07/07/2016 via emal to cancel the agreement because I felt that I will be paying for the service that is not rendered to me. ADT people/vehicles are not visible in my area, no random checks to check if everything is working in order.</p>
<p>They want to penalize me for early cancellation. ADT reps told me that early cancellation fee is the remaining months of my contract  which is 36 months minus the months that I paid for already. But on the contract it states that cancellation fee is equivalent to 3 months.</p>