Non-Existent Customer Support
I have logged a few tickets now for my website which is experiencing errors - I've done absolutely everything I can from my side, even going so far as to DELETE all of my websites from the server, uninstall all the plugins, etc.

The website 500 internal servers keeps my visitors from seeing my site, and it even keeps me from working on my site.

I've queried this 6 times in the last week, and currently my site is even worse than it was in the beginning of the week. We are in lockdown. My website is my source of income. Don't you realise that you are working with people's livelihoods and your lack of proper assistance could ruin businesses?!

Every time you refer me to AWStats... there are almost no visitors currently due to the error, how do you expect these stats to help me?! Or you refer to plugins - there are none now and it's still happening?! Or I need to upgrade to a bigger package - ummm... I've got no content and it's still happening?! Rather sort out your clients' issues instead of opting to rather pocket more money... a bigger package is not the solution - finding the cause of the Virtual Memory spikes on your server is the solution. A fresh install on another server is a solution. Finding qualified techs is a solution.

I've been a client of 1-grid for many years, but I'm very disappointed to the level of customer support I've been experiencing... appalling service to say the least - I can't even describe the level of frustration you have been causing me to have with your company.