Outsurance - Pathetic claims support !!!
Extremely poor service with claims. When I lodged my first claim on my vehicle with Outsurance, they advised me to go to their local service provider in town for a quote and an assessment. I was not happy with their choice of service provider, but they advised it;s the only auto body shop that they utilize in my town. I then proceeded as instructed and also sent through photos of the damage on my vehicle to Outsurance directly as they requested. They then informed me that the claim was approved and that they would pay me out. When they informed me of the approved claim amount, I was suspicious and went to their recommended auto body shop and asked for a copy of the quote. To my surprise the approved claim amount was not even a third of the quoted amount. I contacted Outsurance to query the amount after which they asked me to send the quote through that their service provider did. They then gave me a runaround that the quote was highly inflated and that they would investigate the matter. I was in contact with a claims adviser called Ratish Kandhai who eventually escalated the matter to his superior Sinky Selepe. I am still awaiting to get feedback from him as to how they got to the approved amount that they paid out to me, as nobody can explain this. Sinky said he would take it up with their service provider which they forced me to use, but I simply dont get any feedback, The claim amount approved does not even cover the costs of the parts required to fix my vehicle. This has been ongoing for a month now and my car is still not repaired. This has been a terrible experience with Outsurance and I will caution anyone to not fall for their advertising gimmicks, as the service I am receiving is very disappointing. I will definitely be changing to another insurer.....!