Discovery Bank - Poor Fraudulent Investigating Service
I reported suspected fraudulent transactions of more than R10 000 to Discovery fraud department in October 2020.  It took weeks to get any feedback from the investigating officer (Abel).  I was only provided feedback after I re-register the same fraudulent case and numerous requests for Abel to provide feedback.  To date I only received roughly R2 500 back from discovery.  I called and sent numerous emails again and after speaking to Abel probably 4 weeks ago he promised to give me feedback the following day, but I am still waiting for the feedback.  All the required information and even more was provided, but still nothing is happening.  I will probably lodge a new case and hopefully I will get some feedback and conclude this matter in the near future.  I am definitely not referring Discovery Bank to anyone because their fraudulent department service is very poor.   There is no means of escalating the matter to the responsible person's supervisor.  I requested that on numerous occasions and every time the supervisor is in a "meeting".