Top Class Service from Juliet Botman
I raised a case to DHL International and as it was a DHL express shipment from South Africa to UK, only taking 2 days, it was very urgent to get the shipment intercepted. Calling the customer services hotline 1 day until it would of been delivered as it was in Amsterdam, they gave me the generic lines which was not the most helpful, until Juliet Botman was assigned to the case and she was extremely helpful. Phenomenal. She went out of her way, calling the UK tracing team, the operations management, and sending me multiple updates both through telephonic manner and email correspondence. Without a doubt, she is an asset to DHL and, she would be a fantastic addition to any future employer if she leaves DHL. Thank you Juliet. 