TELKOM UPGRADE CANCELLED , WITHOUT INFORMING CLIENT - COURIER IT FAILS TO DELIVER
I recently upgraded my contract on the 01/12/2022 , which I was eligible for , the sales agent approved me online , and said the item will be delivered within 5-7 business working days , which is a standard  , which I had  agreed to. 

on Friday 09/12/2022 - i called in to follow up , to which their response was , the item is out with COURIER IT for delivery Tracking no. ********** 

I called Courier IT , they explained to me it was out on delivery , their driver called me , however there was no response (which is not true , as i have checked my phone on many occasions if i had missed a call) they sent it back to sender (Telkom ) - if this is true , i would like to see the call log that courier it says they called me and I never answer 

Courier it , didn't even try and make contact with me 
normally a courier company will attempt to deliver a package at least 3 times , or send an email , (none of the above was done
we work as employees , at times we cannot reach our mobiles as we are in meetings )
nevertheless

I called Telkom this morning , i spoke to an agent , who assisted me , at 10.22am (12/12/2022) 
she assured me they would re deliver the package 

at 4pm today , i received another call ,a lady mentions sorry the contract has been cancelled 
I didn't even get a chance to explain myself and I feel as a customer  have been treated unfairly 
there was no question , to ask can we resend your order , or would you like to cancel ?

Telkom please give you customers a chance , give us a fair chance 
we are loyal patrons to the network , we decided on this double deal package so it would suit the budget as a couple 

Please try and assist and re issue the above order 
I will greatly appreciate it  

Thanks 
Dan