Vitality money scam
I have been a Discovery Bank client for two years now, I have been trying to figure out how to activate my rewards with vitality money since I am paying for this product every month. I keep getting a message saying that I do not qualify for this service. Today I phoned them to get this sorted, the banker who helped me was very unhelpful and sounded like she would rather be anywhere else, I asked her to put me through to someone else since she is not assisting me with my query but rather keep repeating what sounded like a script for every question I asked, her reply was that she can not transfer me to someone else. I asked how I can activate my rewards with vitality money to which she replied I need to have a credit card, which is not what is stated on the app that says you need to have a suite or credit card or any transactional account with bundled pricing. Now I do not qualify for a credit card nor do I want one, I mentioned this to the banker to which she replied that that is the only way to activate the rewards. This was false information and I feel cheated by Discovery bank since they are making me pay for a service (Vitality Money, according to the banker is compulsory) that according to them I can not use because I do not qualify for a service which is required to activate the said product. At this stage, I would rather close my account and put my money elsewhere since the main pulling point of Discovery bank is getting rewarded for your banking, which I am not and in the end, it just costs me money. 