Wrong information and no feedback
Hi everybody

I applied for a 40mb HumeUnlimited package. Migration from previous ISP to Telkom. They checked for me and said that I can get the 40mb, this after I checked as well and saw that I can.

Week later I phone them to find out why migration is taking so long and I get told that I cannot receive the 40mb, only 20mb and somebody should have contacted me.

This is appalling service as I work from home as well and without internet I cannot work.

Why would you tell a customer they can get 1 thing, then update on your side, "client too far from exchange", even though you confirmed it?

Now I had to cancel current order and start the whole process from the start again?

Actually dissapointed that I moved to Telkom, even though they offer good packages