Telkom Billing Nightmare
In May 2022, I received a call from broadband solutions wanting to upgrade my Telkom contract and cancel the old one I was interested as I was going to get more data at a lower cost. I also changed my billing date from the 5th to the 15th, then in June and July, I had so many debit orders and penalty fees. I reported the issue to Telkom via emails, I was ignored, until I reported to ICASA, suddenly, Telkom was now willing to resolve the issue. They called me and we discussed the problem and we resolved the issue by crediting my account with R600. As a result I would not be expected to pay for my account for August and September. I have 2 contracts, one 10Gb for my mom and one 40Gb for me. Telkom decided to credit the R600 to the 10Gb contract instead of the account. I learned about this last week Thursday after they blocked my data, so I called the call center and I was told I haven't been making payments since July, meanwhile I was promised I wouldn't be required to make payments for August and September. On top of that, my account statement only shows the 10Gb contract, I don't see the other one. I have not been able to pay for my October Bill because I don't know how much I owe for the month. I've sent emails to the billing department and it seems they are not willing to fix this. I got a message saying I owe R1009, how,? I don't know as I'm supposed to be owing R298 maybe plus R202 on late fees. I will send another email to ICASA, maybe I'll get assistance then. My data has been off since thursday because Telkom won't acknowledge the mistake they made on my account. I want to make a payment but not R1009. I am very dissatisfied.