poor quality service
I don’t know about recovery  but the support structure useless, on a scale of 1 to 10 I’ll give them 0. I have been trying to get my device repaired for almost a month and it’s still not repaired, sent email but received no feedback and i called in and they push you from pillar to post on two occasion I was transferred to more than 10 people and the matter was still not resolved yet monthly subscription is still debited. 

They are also debiting wrongfully debiting about R500 for over 6 month when you call their accounts the phone never goes through 
i am cancelling my subscription with them