Incompetent System to allow Downgrade
I've been trying to downgrade my card since 2013 and the systems does not allow it.  So every year i email discovery requesting a refund in the difference between platinum and gold fees, which they refund.<br> <br> Now they enabled monthly deduction and yet no possibility to downgrade.  They now overcharge me on a monthly basis and after numerous emails i get a respond that they still cannot assist and i need to re-apply. <br> <br> After all this could they not have told me 2 years back?  Instead just making their problems mine!<br> <br> Typical bullying from the big guns.  <br> <br> Perhaps work on that core principle, \Dazzling the clients"";3;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
**********;823658;782893;13;2;0;1;0;0;2;NULL;NULL;NULL;15/03/04 9:17;15/03/04 7:38;Chevy Spark serviced last week;7,21E+12;Waseem Salie;**********42;I had my car serviced last week at Reeds Cape Town. Since it came back from my 90 000km service it switches off in the morning and white smoke blows from the exhaust. I start it again, and it cuts out while blowing white smoke. I have to let it idle hard before i can safely drive. last week my car cut out in the middle of a busy road. This only happens in the morning. by the way, this has never happened to my car prior to servicing at Reeds. I explained this to Reeds service advisor. Waseem Salie advised me to bring the car in today (4/3/2015) to check it out. I got there this morning to which he said that if I want the car to be checked, i should pay a checking fee of R645 but if Reeds fixes it, the checking charge will be excluded. He also went on to say that the switching off of the car and the smoke is not service related. then why is this happening after it came from Reeds and not before??????  I cant  pay a spot fee for checking my car and Reeds will not take responsibility for the fault in my car because according to them, its NOT a service related problem;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
**********;463678;688432;13;2;0;0;0;0;2;NULL;NULL;NULL;15/02/18 9:37;15/03/04 7:40;No response and damage done during service;8,51E+12;Zukile Mazaleni;**********97;Car went in for it's annual service and comes back with a broken passenger side window motor - said part will get ordered and heard nothing in 2 weeks. E-mailed and no reply. shocking.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
**********;763661;499;18;2;0;1;0;0;2;NULL;NULL;NULL;15/03/04 9:26;15/03/04 7:40;JHB International Mail Centre (Hub);RR**********85JP;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
**********;380509;879933;6;2;0;0;0;0;2;NULL;NULL;NULL;15/03/04 9:04;15/03/04 7:41;Gift Card Logistical Nightmare;8,61E+12;;**********82;Late afternoon yesterday I was sent a gift card from another province. I go collect this morning, stands in the queue at customer service (bear in mind there is a sale, so it is packed, the queues are long) I stand in the queue for 25 - 30 minutes (There are 5 or 6 tills but only 3 cashiers working).<br> <br> Finally I get assisted and am informed that the gift card is upstairs and for some confusing reason staff cannot access the office where details of my gift card are kept -%!? - so I'm told to take a seat...<br> <br> But unfortunately, because I'm late for work already, I cant still sit and wait for who knows how long - a process that never even take more than 5 minutes normally - I request that they kindly send it through to Canal Walk as I will not be able to return to the shop after work as they close earlier and this is only because I need the card today as I will travelling to the province which the gift card is sent from tomorrow....I was told no!<br> <br> No! After I spent so much time there already and because they don't have access to certain offices? and now they can't send the card to Century City?<br> <br> Seriously? Transferring the card details to another store? Your store? You are unable to?<br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
**********;749558;499;18;2;0;1;0;0;2;NULL;NULL;NULL;15/03/04 9:37;15/03/04 7:43;Sending my package to the wrong place;;Delivery;;Good day<br> <br> I recently purchased a package from a supplier in Durban. I always buy from her and delivery has always gone smoothly. I stay in Queenswood and the package is delivered to Queenswood post office.<br> <br> With the latest delivery my package was taken to \the ridge\"". I don't even know where the ridge post office is?? <br> If I pay for the service"