Flaudulent contract extension
In Aug 2017, I called in to ask about the number of my remaining instalments. I have been with the company for almost TWO YEARS now and so I called in in Aug to find out when the last instalment was going to be and I was told it would be in End Nov 2017. In Oct, I received a “courtesy” call to enquire whether I still had the products and if I was still happy and the call was intended to have me extend my then existing contract to have it renewed and take more products to which I said, NO I STILL HAVE A LOT OF PRODUCTS AND I HAD NO INTENTIONS OF RENEWING THE CONTRACT FOR THE THIRD TIME. The lady tried to sell me make up (which I had received samples earlier) and I said NO I AM NOT LONGER DOING MAKE UP AND I AM REDUCING THE AMOUNT OF CHEMICALS I USE ON MY SKIN. I have stopped using ISABELLA and using NO PRODUCTS and my skin is GLOWING! So I told her I had made a conscious decision to stop using so many chemicals. 

Fast word to end Nov, just  about a week before my last instalment was to be deducted, I received yet another call to try sell me something and I told the lady ALL I NEEDED TO KNOW WAS WHEN THE LAST INSTALMENT WOULD GO THROUGH AN THAT I DID NOT WANT ANYTHING THAT WOULD EXTEND MY INSTALMENTS. The lady said she was NOT SELLING ME ANY PRODUCTS AND BASICALLY SAID SHE WAS CALLING ME TO INFORM ME I WILL RECEIVE “A LITTLE GIFT” FROM THE COMPANY FOR BEING A CUSTOMER AND IT WAS A CHRISTMAS GIFT. To my surprise, I have since received this parcel which:
1.	It is NOT a gift – it will be extending my EXPIRED contract by ANOTHER 7 months!!!!!!!!!!!!!!!!!!!!!!!!!!
2.	I STILL HAVE ALL THE PRODUCTS AND I CLEARLY SAID I HAD NO INTENTIONS OF RENEWING THE CONTRACT NOR EXTENDING IT NOR ADDING A SINGLE SENT TO INSTALLMENTS.

To my understanding, the consultant who last spoke to me committed FRAUD by extending the contract AGAINST my will and what she did was EXTREMELY UNETHICAL, posing as if she is sending me a Christmas gift to thank me for being a loyal customer when in fact SHE IS SELLING ME THE SAME PRODUCT WHICH I SAID TO HER I DID NOT WANT. 

So please note the following:
1.	Please arrange for collection of this UNWANTED parcel you sent to me- AT YOUR OWN EXPENSE. THIS IS FRAUD. MAY THIS BE DONE WITHIN 5- 10 WORKING DAYS PLEASE!.
2.	I HAVE PAID MY LAST INSTALMENT DURING END NOV 2017 AND NO DEDUCTIONS ARE FURTHER DUE TO YOU. DEBITING MY ACCOUNT IN DECEMBER 2017 AND FURTHER WILL CONSUTITUTE LEGAL ACTION. 
3.	CANCEL THE ILLEGAL CONTRACT THAT HAS BEEN EXTENDED WITHOUT MY CONSENT. I REFURE TO RECOGNISE THIS CONTRACT AS IT WAS FRADULENTLY PREPARED AND PRESENTED.
4.	SHOULD MY ACCOUNT BE DEDUCTED, I WILL LAY A FORMAL COMPLAINT WITH THE NECESSARY COSTUMER PROJECTION INSTITUTIONS AND FURTHER SUE FOR COMPENSATION FOR WASTING MY TIME, ILLEGALLY ACCESSING MY ACCOUNT AND FAILING TO DELIVER ON YOUR CHRISTMAS GIFT PRESENT YOU PROMISED – WHICH I ASKED AND THE CONSULTED CONFIRMED THAT IT WAS A FREE GIFT.
I am utterly disgusted that after being with the company for almost to two years this is the treatment I receive.