Customer satisfaction not important to adt 
Staff is unhelpful and the specific person I was dealing with couldn’t care about answering my questions. “It’s been resolved” it seems is all that they believe matters when dealing with a customers query. I asked about cancellation procedures, asked that my query be escalated to a senior team member and also expressed my dissatisfaction with the service I’ve received. To this day all I got back from them was a statement of accounts from the senior team member and it seems no one cares when you tell them you are dissatisfied. After all the trouble adt has put me through I only wanted them to acknowledge they made the mistake and apologize. At this point it is my opinion that customer service is non existent, the staff I’ve dealt with do not care, talks over you and also cannot reply to emails in a professional manner. I’m looking for a better service provider. I’d rather pay more pm than deal with adt any longer.