Excessive call out fee Being ripped off by ADT as chargeable
I always pay my Security fees one year in advance and generally happy ADT service less the debacle shown on special assignment few months ago. I received a message to say that I have exceeded my monthly call out threshold. WHAT??? Firstly I was NEVER informed of this when we did the contract. Then how did we have more than 5 call outs??? I queried this and was told we we didn't answer our phones yet there is no miss call.Is this not what we pay for that Security must check if the alwam goes off when we are not home. What makes matters worse is that I tell the caller to cancel the call as I am home and they still add it to call outs immediately and I go check myself putting my life at risk to save money. I did some calcs and see that costs have increased overall with side charges by over 25% over the past year. I have requested a copy of my contract and the cancellation form. The fees you charge for so called excessive call-outs are ludicrous . I want a detailed report with sufficient proof that the officer responded to our property. The call outs should be averaged over a 12 month period so it is fair to the customer. If you deduct the excessive call out costs from my account I will proceed legally as you will be stealing my money. I 'll rather support a smaller security company that have South African interests at heart and not bleed customers dry., I have regretted the fact that I signed up with ADT numerous times. As soon as I receive a copy of a contract I will consult legal counsel to determine how I can get out of my contract immediately.