Always nowhere
It is very ironic for me that your email address says “alwaysthere”. You might be there, but no one is working. 

It has been 3 weeks since my first request to send me a certificate for my new insurance. 3 WEEKS! 5 horrible calls that I had to deal with your support and horrible on hold music. You should maybe use that training centre you are so proud of for customer service rather. My last call was this morning where I AGAIN requested my certificate from Jaden. I was once again promised I will have it within 15 minutes. Nothing happened. I want to cancel my contract IMMEDIATELY. Since I tried 3 weeks ago, you can start your calendar month then! I will also make sure this mail get posted everywhere I can till this is resorted. Ref van22462