Delay in processing claim
I am not happy with the manner my claim was handled. It took Miway a week to tell me if my claim was approved or not and the only time I get feedback is when I make contact the person handling the claim does not communicate on the progress of the claim. <br> To make matters worse Miway then appoints a service provider that says that  the will only take my car in for repairs end of May while I had the accident on the 22 March 2016. After I have given Nonhlanhla  an alternative panel beater that has capacity and the panelbeter confirmed I should bring the car on 04/04/2016 for repairs I sent her a email which I requested a courtesy car to be arranged on the date I book my car for service and then she did not do it<br> I am then told that the only time I will get  a car is when the panel beater has confirmed that the parts are available  there is nowhere in my policy documents where it states that a courtesy car will be released subject to confirmation of parts  and even when  I took the insurance such information was never shared . <br>  Today I am carless but I have been paying Miway for 64 months for comprehensive insurance with a courtesy car   <br> 