Keeping your word is everything in business and CAR TRACKS EMPLOYEES know nothing about that.
The Service I got from car track is up hauling.From the managers to team leaders and agents.I spoke to Nonkululeko Twala  on the 1st of November and she confirmed my settlement discount. I over paid and notified her and she advised on record I will be refunded as soon as funds reflect.
She later sent an email to advise the discount is no longer applicable after I paid. I escalated to her Team manager Sandile Ledwaba who till this day never contacted me back after he said he’s investigating. So I escalated to Kananelo who is the Manager. He also made promises to refund with no luck a week later.On Tuesday I called for him and he asked a lady Team manager to speak to me as he was apparently busy, I explained to the lady that while I wait for the refund can they at least activate my units for safety reasons and send me settlement letter as I have no proof I’ve paid she confirmed both those things will be done in an hour and after 24 hours it wasn’t. I called Kananelo again yesterday and explained my frustrations and he said he will activate units and send a settlement letter in 30 minutes and I’d have to wait for his manager to give finance go ahead to refund but that has been approved from his side. This morning I had guys in a white quantum following me on my way to work and I pressed the panicked button to my surprise units still not working. Sent an email to Kananelo still no response as to why himself he cannot keep his word and got no response. Tried calling him numerous times and I couldn’t reach him and spoke to about 3 different people none of them had manners. Who hires these people????that cannot address clients professionally? Keep promises to either return calls or emails or even just update on issues escalated. When I eventually got hold of Kananelo he couldn’t be bothered just told me he could show me his mailbox he has a 1000 emails so clearly this guy it taking more than he could chew. He told me I could report him if I want and gave me his bosses name I was up hauled I didn’t even catch the name so clearly they know the get away with treating people like this. If You cannot be trusted with such minor issues like feedback and progress, sending an email and authorization of Refunds do you honestly expect South Africans to trust that you can recover vehicles. I cannot believe I trusted you guys with my cars I’m honestly dissatisfied with the treatment I got.