Telkom cancelling customer order without letting him know and Poor Service
I Ordered an Xbox series X through the Telkom online portal as it was an online only deal. The order was placed and after a week I called them back to try track the order as no reference number or documents were emailed or messaged through to me. The call center agent informed me that they were awaiting stock stock to arrive, to which I asked for a manager to inform me of when stock may be arriving,as I had approved the contract to be debited from my account the following month with pro-rata being charged for the current month. The call center agents for a telecommunication company 'cannot' send an email or sms as reference for any of the calls that they make and you are told to call in periodically to check up on your order,which confuses and frustrates me tremendously as we are in. After a week of no reply from a manager I decided to call back and follow up...again, which I think is pathetic that they complete the order and thereafter don't follow up or keep you in any loop whatsoever. the consultant then informs me that my order has been cancelled due to no stock!!!! When I ask why it was cancelled as opposed to stock being ordered, no answer can be given. When asked what the plan was and when they were going to let me know that it had been cancelled, no answer can be given. I get told that it is my responsibility to call them and keep on following up on my order. I asked why it can't be tracked on my Telkom app, no answer can be given. I am in the right mind to cancel ALL 4 of my contracts with Telkom, if I hadn't heard how useless the cancellation department is and the frustrations I would face with them. I am at a loss of words for the poor service