Worst Customer Service - Do Not Trust Mondo
My horrendous experience started on 20 October 2022.  Today is 22 November 2022.  Its more than a month now, that I'm trying (daily) desperately to cancel an upgrade (on terms I never agreed to - I wanted data, Mondo added home devices [routers]).  This affected 3 x upgrades.  By 11 November 2022, they managed to cancel 2 of the 3 upgrades.  Strange how the last contract could not be cancelled - it almost feels deliberate.  Every time the endless amount of individuals I dealt with, had empty promises:  from cancellation to take place within 3 - 5 days, 24 - 48 hours and even 'by end of business today'.  Needless to say:  it was never done.  Now the new excuse is:  'a system error'.  In the meantime I'm stuck with a number that doesn't work with data,  a contract that is super expensive (month to month basis) and no solution in sight.  I'm at breaking point.  MTN in-store consultants cannot help as the system is 'locked' (an open order) on Mondo's side.  If there was a zero-rating, that is what I would have given you, Mondo.  This is inexcusable.   To think you act under the banner of MTN.  MTN should cut their ties with you.