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# Programs
**FEATURED PROGRAM: Communicating Across Generations**
***How to Speak to Boomers, Xers, Millennials, and Zers***
When communicating cross-culturally, most people expect different languages, backgrounds, norms, and cultures to affect mutual understanding. Yet, the challenges of intergenerational communication are often underestimated or overlooked. Generations are distinct people groups, each with its own culture, norms, and language. One generation sees things differently from another, and each one communicates differently. This program uses generational science to help you increase your generational intelligence, adapt to generational communication styles and preferences, and become generationally polylingual. Want to become a generational polyglot? This is the program for you!
**Achieving Your Destiny**
***How to Make or Break the Habits That Will Make or Break You***
Destiny is not a mystery, it’s the result of your everyday habits! Those habits create your future. Over time, positive and negative patterns of behavior either enable or prevent you from achieving the things you desire most in life, such as personal health and wellbeing, financial freedom, fulfilling relationships, loving homes, career success, and much more. The good news is that this program will help you master the constructive habits you need to live a completely different life. Want to achieve your destiny? This program will help you do it!
**Appreciating Gen Z**
***How to Inspire Your Next Gen Employees***
Generation Z is the largest generation in the world today. Often dismissed as misfits and dreamers, Gen Zers are some of the most creative, driven, entrepreneurial, technologically advanced, and extraordinary young people to ever enter the workforce. So don’t be quick to yeet them out with the bathwater. Your organization needs them. In this program, you’ll learn how to create an employee experience that hits different so you can attract, recruit, retain, engage, and inspire next gen employees. Want to create a workplace vibe that slaps? You’ll learn how in this program!
**Authentic Leadership**
***How to Be Who You Are and Do What is Right***
Integrity is the heart of leadership and authenticity is its soul. Authentic leaders have the self-awareness to know what they value, the transparency to speak the truth, and the courage to do the right thing. Through self-assessments, decision-making scenarios, and other real-world applications, this program will help you live and lead by *your* values – consistently seeking what’s true and doing what’s right. Want to awaken the authentic leader within you? This program is for you!
**Change Your World!**
***How Anyone Anywhere Can Make a Difference***
For many of us, the world we live in feels broken. Division, anger, violence, corruption, poverty, homelessness. We all see it and ask, “why doesn’t somebody do something?” It’s as if we’re paralyzed. But the powerlessness we often feel is a myth. Everyone can do something! By learning to change *your* world you can help transform *the* world. Based on the book “Change Your World,” this program will teach you the principles and practices authors John C. Maxwell and Rob Hoskins use to lead life-changing transformations in communities worldwide. Want to join the movement and start making a difference? This is the program for you!
**Coaching Your Team to Victory**
***How to Help Every Employee Improve Job Performance***
Leaders are responsible for helping every employee improve their performance. Yet, many leaders aren’t sure how to do so, so they either avoid the subject or resort to ambiguous feedback like, “Great job!” or “Try harder!” Through group discussions and skill practice, this program will show you how to hold employees accountable for their own job performance by providing specific real-time feedback and setting actionable improvement expectations. Want to help every employee improve their job performance? This program will show you how!
**Communicating for Results**
***How to Communicate More Effectively at Work***
Communication is the number one competency sought by employers, and a skill that separates leaders from losers. Average communicators experience miscommunication, misunderstanding, and missed opportunities. But when effective communicators speak, people listen! This program uses workplace simulation, self-assessments, and other activities to help you recognize and overcome complex communication issues and enhance your ability to communicate effectively at work and beyond. Want to communicate more effectively at work? This program will help!
**Creating a Culture of Hospitality**
***How to Improve the Employee Experience***
The man who envisioned the world-renown service culture of Walt Disney Parks and Resorts died over a half-century ago, yet his flagship theme park is still known as “The Happiest Place on Earth.” Walt knew that hospitality isn’t about amenities, it’s about making others feel welcome and appreciated. In today’s complex and competitive employment environment, hospitality is a key to creating workplaces that attract and retain top talent. Fasten your seatbelt because this fast-paced e-ticket program will inspire you to view employee experience through the magical lens of hospitality.
**Critical Conversations**
***How to* *Engage in Difficult Discussions***
Do you find it difficult to discuss certain topics, such as unsafe working conditions, poor job performance, office politics, religion, or diversity? You’re not alone! This program will help you engage in difficult discussions about emotional, high-stakes, risky, and even “taboo” topics by showing you how to examine your own motives, create safe conditions, and share your views without becoming divisive or defensive. Learning to engage in critical conversations (and encouraging others to do so) will strengthen your relationships, increase collaboration, improve group decision-making, and drive results. Want to learn to speak openly, honestly, and assertively about virtually anything with anyone? This program is for you!
**Critical Thinking & Problem Solving**
***How to Reason, Solve, and Influence Logically***
Critical thinking is NOT about being critical, it’s an essential skill that enables professionals to systematically analyze problems and logically evaluate information to identify reasoned solutions. Through facilitated discussions, problem solving activities, and other real-world applications, this program will help you think about what you’re thinking about, focus on facts, ask probing questions, recognize biases, and avoid logical fallacies. Want to reason, solve, and influence logically? This program is for you!
**Destressing Your Life**
***How to Conquer Chaos & Cultivate Contentment***
There is a stress epidemic in our society, and it is literally killing us. Working too much, sleeping too little, getting easily offended, and being chronically worried is negatively affecting our physical, mental, emotional, spiritual, and reltional wellbeing. The good news is that by identifying and addressing the distortional thoughts, habits, expectations, stories, and emotions that cause stress, we can add life to our years and years to our lives. In this program, you will discover where stress comes from and how to eliminate much of it from your life. Want to de-stress your life? This program will show you how!
**Driving Change**
***How to Drive Change Without Running Others Over***
Change is both constant and pervasive. Whether you are responsible for influencing incremental change or leading radical transformational change, your success will be determined by your ability to convert resistance and skepticism into cooperation and commitment. This program examines why most change initiatives fail, introduces a systematic process for effectively driving change, and shows you how to develop your own personal change plan. Need to drive change without running others over? This program is for you!
**Ethical Leadership**
***How to Promote an Ethical Work Culture***
It’s a larger issue than you may realize, an ethical crisis that negatively affects employee morale, motivation, performance, and retention. The underlying problem? Some leaders, bombarded by conflicting priorities, seem more motivated by self-interest and achievement than by a moral obligation to serve. This program will engage you in facilitated discussions and ethical scenarios to demonstrate the complexity of ethical decision making and emphasize what leaders must do to consciously model and consistently promote a culture of “right-doing.” Want to promote an ethical work culture? This program is for you!
**Everyone Communicates, Few Connect**
***How to Make Powerful Personal & Professional Connections***
Ever wonder why some people move forward while others seem to spin their wheels? Although everyone communicates, fewer people excel at identifying with and relating to others. In a word, the best leaders know how to *connect*. Based on the book “Everyone Communicates, Few Connect” by John C. Maxwell, this program uses self-assessments, group discussions, lively activities, and other real-world applications to help you become a better connector. Want to make powerful personal and professional connections? This program will help you!
**Gaining and Sustaining Credibility**
***How to Earn the Trust and Confidence of Others***
Credibility is about earning the trust and confidence of others. People with credibility instill confidence, influence colleagues, and unify teams. Those without credibility simply cannot. If you want others to recognize you as a person of character, a trusted advisor, and a principled leader – cultivate credibility. Through self-assessments, facilitated discussions, and group activities, this program will help you apply specific credibility-building leadership principles. Want to earn the trust and confidence of others? This program is for you!
**Gaining Influence**
***How to Achieve Positive Outcomes for Yourself and Others***
Effective influencers don’t push from behind, they persuade from out front. They inspire others to think bigger and enable them to achieve more collaboratively than they could have on their own. Through self-assessments, engaging activities, and other practical applications, this program will help you clarify your career purpose, demonstrate a winning attitude, develop collaborative relationships, and make the hard work you do look easy. Want to influence positive outcomes for yourself and others? This is the program to help you do it!
**How Successful People Think**
***Change Your Thinking, Change Your Life***
What single quality do successful people from all walks of life share in common? The way they think! According to leadership guru John C. Maxwell in his book “How Successful People Think,” when you learn to think like successful people you discover your own path to success. Change your thinking and you change your life! Through reflection, facilitated discussions, and group activities, this program will help you learn and apply eleven types of thinking that will change your life! Want to be more successful? This program will show you how to do it!
**Leading Through Crisis**
***How to Help Your Team Overcome Adversity***
Crisis brings out the best in good leaders. In fact, times of intense trouble can be constructive turning points for those who know how to use adversity as a catalyst to emerge stronger and more resilient. This program integrates first-hand crisis management experience and relevant leadership principles from guru John C. Maxwell to help you maintain perspective, engage in possibility thinking, and address the practical and psychological needs of people confronted with any crisis. Want to help others resist the natural urge to get back to normal by showing them how to emerge “better than normal?” This is the program for you!
**Managing Conflict**
***How to Move from Opposition to Agreement***
If an organization never experiences conflict, something is wrong. Conflict is inevitable, but it doesn’t have to be counterproductive, and it should never be destructive. This program will examine the origins of interpersonal conflict, help you identify your conflict response and resolution styles, and introduce techniques to help you manage conflict more effectively. Want to move from opposition to agreement? This program will show you how!
**Mastering the Art of Facilitation**
***How to Design, Plan, and Facilitate Productive Group Events***
Whether you lead meetings and work sessions or facilitate training workshops, your success depends greatly on your ability to remain objective, engage others, build consensus, guide decisions, manage disruptions, and much, much more! This program takes you “behind the scenes” with a certified facilitator to experience, learn, and apply proven techniques and “tricks of the trade” used by the most seasoned pros. Want to facilitate productive on site and online events that help your group achieve its desired results? This program will show you how!
**Promoting Civility in the Workplace**
***How to Recognize, Resolve, and Recover from Uncivil Behavior***
Incivility is like a poison that divides communities and undermines organizations. Unaddressed in the workplace, incivility infects employee morale, engagement, productivity, and retention and affects employee health and safety. Made public, incivility can become a significant reputational risk. It cannot be ignored. Through risk-assessments, group activities, and case studies, this program will help you recognize warning signs, raise awareness, resolve conflict, establish trust, and proactively promote civility. Want to recognize, resolve, and recover from uncivil behavior in your workplace? This program will help you do it!
**Recognizing and Rewarding High Performance**
***How to Help Every Employee Improve Performance***
Whether you’re the leader or a member of your team, you can improve the performance of all the employees you work with!  Through self-assessments, facilitated discussions, and other practical applications, this program will help you learn about personal recognition preferences and equip you with tools to inspire and reward top performers, and incentivize everyone else. Want to help improve the performance of everyone you work with? This program will show you how!
**Servant Leadership**
***How to Enrich the Lives of Those You Lead***
Those who wish to lead must first serve. This concept of servant leadership gained popularity in the 20th century and remains relevant today, but the philosophy is centuries old. In this program you will examine the origins of servant leadership, contrast it with other leadership styles, and discover what you can do to enrich the lives of others, foster workplace community, and create a more just and caring world. Want to enrich the lives of those you lead? This program is for you!
**Sometimes You Win, Sometimes You Learn**
***How to Learn Life Lessons from Your Losses***
Everyone faces setbacks, both personally and professionally. And while setbacks often feel like losses, they are also opportunities to learn valuable life lessons. Based on principles from John C. Maxwell’s book by the same title, this program includes self-assessments, small group discussions, group activities, and other real-world applications that will help you adopt the right mindset to learn from adversity, get back on track, and turn your next setback into a leap forward. Want to turn your losses into transformational lessons? This program is for you!
**Strategic Planning & Goal Setting**
***How to Move Your Organization in the Right Direction***
Without strategies, goals, and plans leaders wonder and organizations wander. Successful leaders are intentional. They plan and execute with purpose. If you want to steer your organization in the right direction you must be conscious of its values, clear about its vision, and candid about its strengths, weaknesses, opportunities, and threats. Through organizational assessments, case studies, and other hands-on applications, this program will help you identify your organization’s values and vision, analyze its current situation, develop strategic goals, and create an action plan for achieving those goals. Want to move your organization from where it is to where it wants to be? This program is for you!
**Working Well Under Pressure**
***How to Thrive in Turbulent Times***
Deadlines, competing priorities, tough decisions, negative people, and disruptive change. Everyone deals with these pressures, but those who know how to prosper under pressure outperform and outlast those who freak out. Through self-assessments, facilitated discussions, and other practical applications, this program will help you project positivity, embrace criticism, manage your emotions, welcome change, and remain resilient no matter what happens. Want to learn to work well under pressure? This program will show you how!
## Site Links
## Get In Touch!
P.O. Box 201
Mount Dora, FL 32756, USA
+1-352-978-9736
## Book Now!
We help good people develop the interpersonal and leadership skills they need to change their worlds. Help your team get to the next level. Book one of our online or onsite programs now!
© 2020, Victory Performance Consulting. All Rights Reserved.
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