Worse than the post office by a country mile!
Absolutely my worst courier experience to date. Shipment arrived from Germany on Friday 5 March 2021 and DHL recorded the value of the item wrong, 6900 euros instead of 690 euros. They then brushed off all my calls during the weekend and went into a frantic spin on Monday morning, the first guy who called me said he needed my invoice and would email me so I could reply, still waiting. Next up I dealt with a contact center agent who was adamant that 690 euros equated to 100,000 rands (not yet but if business continues to be run this way it will be a reality soon enough) she then argued with me about delivery dates and the like, then I got a call from John who again gave me the whole sing song about an importers code because the shipment was 6900 euros (it’s not). During the course of today I have received 6 custom event notifications followed finally by a note that customs had rejected the parcel and the wizards at DHL would try again and would contact me if they needed more information. I have provided:
- Invoice from the seller
- bank statement showing payment 
- bank statement showing refund amount 
- thread of all correspondence between seller and myself 

I have brought in a good amount of items from overseas and DHL has typically been one of the better shippers but this is worse than the South African post office! I paid extra for expedited service but seem to have been dumped with the short bus riding standby team. Get your act together! You want to represent an international operation and charge international rates start acting like professionals who know what the heck they doing! And please please please learn to do mathematics and currency conversions - there are apps for most modern phones or even calculators that can help you. 