Thanks for assistance
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Thank  you for sorting out the Telkom mobile problem that i had, and i hope the sales consultants first get permission from a customer before processing an application so that you dont need to sort out problems like this in the future.   So that is one problem sorted out. Can you please assist me with the landline aswell. I cancelled my line in january because i had more downtime than anything else and they could not sort my line out for me(repair it) the technician stayted that the copper lines to the exhange needs to be replaced because they are very old. I filled out a cancelation form and mailed it  to the relevant department. this is what i got back on 10-01-2016.   ""</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Dear Customer</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">We hereby acknowledge receipt of your cancellation request. One of our agents will contact you within 48 to 72 business hours.</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Please be advised that:</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">•             This mailbox handles consumer cancellation requests only and for all other requests e.g. Billing, Faults, DSL Speed issues or Order Progress, please call Telkom on 10210.</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">•             For business requests please call Telkom on 10217.</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">•             Please note that all cancellation requests must be accompanied by a completed and signed “Consumer Request for Contract and Service Cancellation” form. The form is available at http://tiny.cc/canceltelkom.</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">•             Please include proof of the account holder’s identification or duly authorised person’s identification (copy of SA ID or passport).</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">•             Copy of death certificate (if applicable).</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">•             Failure to provide the above could lead to unnecessary delays.</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Please note that all cancellation requests require a twenty (20) business days’ written notice. The twenty-day notice period is calculated from the day Telkom receives the completed and signed cancellation form with supporting documentation.</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Kind Regards</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Telkom</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">"""</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">No one has contacted me yet and im still getting billed. Why???? Also received and sms stating that legal action will be taken??? Why dont these  comunicated with clients? Can you please check this for so this can be sorted out.</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Thank You.</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Pieter</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Ps. I also received this today</p>
<p style="margin-top: 0px; margin-bottom: 13px; color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;"> </p>
<p style="margin-top: 0px; margin-bottom: 13px;"><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif;">Pls pay R3197.80 on ur Telkom acc within 5 days or call MBDCS on (011) **********  for a pmt arrangement. Acc No:  ********** 07453</span></p>