YESPLAY BETTING HORRIBLE HORRIBLE CUSTOMER SERVICE!!!!!!!!!
I deposited R50 into my account via the app using the OZOW instant pay platform on the app, on Saturday morning [27-08-2022]. As per usual, the account will be credited with the amount within 60 seconds or so. My account was not credited. I  then proceeded to write to the Yespaly support team, as I could not reach them on their 021 200..telephone number. It beats me why you run a 24/7 betting business and yet you have no Call centre agents on Saturday and Sunday. If there were available say till 3/4 that will be understandable. I received an automated message with reference 12379. Nothing happened till Monday 29th. I called Call centre in the morning. Spoke to Yekelwa, she says they sent me an e-mail requesting me to provide POP. I never received an -e-mail from them. I then proceeded to provide her POP. She promised to send POP and that matter would be resolved. Nothing happened whole day. I called later in the day, spoke to Loyiso, forwarded him e-mail I had sent to Yekelwa. He promised to escalate to accounts. Tuesday morning, nothing still. No credit in my account, no e-mail from Yekelwa or her colleague. I call again, she tells me that my matter is being attended to. I enquire further, she says, my query is still waiting to be attended to. I literally have to scream and raise my voice for her to contact accounts. She then tells me that they told her deposits take 2-3 days because I am using Nedbank, and their account is FNB, and a story about i deposited less than R100 my money wont reflect immediately. 
You need to employ pp more clued up about your systems Really... I point out to her that I used OZOW, instant payment, she says "oooh okay, then it should have reflected". I then tell her that but I have been trying to tell you the same thing. all along and you've not been listening to me. I ask to speak to someone more Senior or to be transferred to an accounts person, she says she cant. She just says they'll escalate my matter. Ive spent time and airtime over a R50 voucher.
* Yesplay is an incompetent betting platform with horrible terrible turnaround  times. 
*You win they take hours to reflect money on your account.
 *You try and withdraw winnings. The withdrawal voucher takes over half a day to be sent to your mobile. After you receive voucher, there's No PIN, you must call again just to request them to send you a pin. 
*Granted, you may provide better odds, and more innovation with bets, that counts for nothing, when your Customer service sucks!!
 Get your House in order or you'll lose a lot of clients. 
Youre better off with Hollywoodbets, winnings reflect instantly, withdrawals are proceed within an hour at the most, usually 5-10 minutes. 
As I type, I am still waiting to be credited my R50 voucher. I do not recommend anyone else to join or sign-up at this stage. Stay away.