I will never use drain surgeon again
they did some electrical work at guest house. installing outdoor lights. After they completed their work I had the outside area covered in Quartz Carpet (Extremely expensive). After a couple of months I needed to take some pics of the house & the lights were not working. I called them & they came out to repair the lights. I went upstairs to deal with something else & heard this banging downstairs. The electrician is chipping away at the quartz carpet to get to the lights. He chipped around 2 of the lights. I fortunately managed to stop him before he continued to chip away at the 3 others. Needles to say I complained about the issue and this fell on deaf ears. After a couple of months I eventually got in contact with Mark Pratt. the issue went on & on, eventually he told me I should get in contact with lawyers to get my money back & as far as he was concerned they chipped away at the quartz carpet with the precision of a surgeon. honestly thats what he said to me. So I told him I would and I wld put it on social media. he then went on to tell me that he would make it his goal to make sure that my company is not a company to be trusted and I had a bad financial record. what a joke.