Just use a SARS tax practitioner 
SARS is really trying their best to collect taxes for South Africa. Their service is not always to the satisfaction of their "clients" but most of the time it is due to a lack of client education. If you want to rate SARS negatively on Hello Peter then you have most probably not followed other avenues of obtaining the services of qualified tax practitioner. I know that it is a matter of affordability but no other state institutions have professionals lined up to negotiate on your behalf. 