Discovery Bank – Rewards/Benefits/Cash backs are FALSE, I didn’t get mine!
I have had a Discovery credit card since 2010 when they were still with FNB, I loved it and their rewards system back then was great and simple, I have always been a big advocate in promoting their rewards program. I was converted to the new Discovery Bank a while back and was considering taking more of their services, luckily, I have not done so yet. The new Discovery Bank and all its services and rewards is a disaster and too complicated, on paper their rewards and cash backs sound amazing, until it needs to be paid out to you, it doesn’t happen! I truly believe their systems in the back end are not working properly yet and calculating it incorrectly. To make matters worse, calling the call center is even worse!

I made a big transaction on 18 Dec 2020 that’s why I picked up my cash back miles discount was not paid back to me. I logged a call, I have easily called the call center 15+ times, no solution or no person who is willing to make sure my issue gets resolved. I even compiled a document with screen shots, pulled all my transactions into a spread sheet and made a recon to indicate it was never paid back to me, no joy. Each time I call in, I only get transferred between Banking team and Vitality team, no one willing to ensure it gets resolved even though its already over 2 months outstanding.

I have so many Ref numbers, but no concrete resolution yet. I only started keeping a log from about mid-January when I realized I am being taken for a ride here.
Between the Banking team and the Vitaliy/Rewards team, I spoke with the following people:
•	Gillian, Ndu, Sasha (some team leader)
•	Levi (not sure about correct spelling), Jacques
•	AJ/Ajay (not sure about correct spelling)
o	He promised to give me feedback, I sent all my proof through to ***********, he never came back to me
•	On 8 Feb 2021 spoke with Ntando, promised me feedback in 2 days, never came back to me
•	On 11 Feb 2021 spoke with Phato, promised me feedback within 1 hour, called me to say nothing yet, promised more feedback by end of that day, never came back to me
•	On 18 Feb 2021 spoke with Divani, promised me feedback by end of the day, she did call me back by end of that day, saying they are looking at it and they will get back to me, today is 23 Feb 2021, no feedback or solution yet.

If anyone wishes to join Discovery purely on their Rewards marketing campaign, I would strongly suggest you reconsider, as I said, I loved their rewards until before they moved away from FNB, their current systems are too complicated and it seems there backend systems are not geared for it yet. I even had issues last year with my shoe booster, was “stuck” in the system for over a month before they resolved it. I am sure I am not the only one they have cheated out of the Miles discount/cash back, I only noticed it because I made a big transaction, so its noticeable. I have all my proof and reference numbers which I can’t share here, but available should anyone want to query it, Discovery also has it, sent it to them a while ago already. To me, honesty, transparency, accountability and helpful service is very important, something I have not received from Discovery.
