MiWay Issue Resolution Follow-up
As per my previous complaint: 

"I recently called MiWay to update my policy details. I was informed by the agent that my policy was suspended by the person who previously worked on it. 

I was then told that I would not be charged the full premium and only a pro-rata amount as this issue was not my fault. 

MiWay proceeded to debit me in full and when I called in they said the issue would be investigated. 

This issue began on the 21st of October 2022. MiWay did not once call me to tell me that the refund was rejected or explain why. When I explained my issue to a different consultant she said she would escalate it. When I called today, a completely different agent told me the manager who was meant to review it, did not even look at it yet, and this is 8 days after my previous call.

The agent then proceeded to insist that the full premium being charged was correct because I had cover without listening to my explanation that the agent who initially picked this issue up said I would only be charged a pro-rata amount as the issue was on their side.

Call recordings are somehow never listened to or checked whenever the client has an issue. 

Over a month to resolve something like this is unacceptable. 

MiWay customer service has been degrading and this is definitely another indicator that it is.

I have been with MiWay for a long time and would NOT like to change my insurer.

I implore MiWay who have been reliable to please assist me in resolving this correctly. It is not my job to chase after you. As a client who has always paid on time and reliably, I feel disrespected to be treated in this manner."

I am writing this review as a follow up to the above.

Whilst my issue was rectified, the manager who called to assist did not feel helpful at all. 

It did turn out to be an issue where a MiWay representative did say the incorrect thing to me.

The manager even with knowing this attempted to claw the money back from me. When I said no, he did yield, but the principle of the matter was that he still tried and that felt dishonest to me. 

I will rate MiWay 4 stars simply because previous service has been excellent and they did have retention staff call me and reduce my premium after this incident, and I will not deny them that praise. Excellent claim service, but this issue did leave a bit of a sour taste behind.