Bank cannot transfer straight to budget
I have just called in 3 times to try to speak to someone who can assist with transferring my balance into budget to make it more affordable for me monthly. 
The first lady said her system to calculate the budget installment froze so she'll call me back.  She did not call back. So i called again only to be told , that is not allowed. 
As a bank how is it not possible to move a straight balance over to a budget period to assist a client ? 
Would you prefer i just default.