License renewal service
I wish there was a lower score to give them. I made use of the Navcar facility on the FNB app, to renew my license disc. This service is linked to Road Protect. They promise a turnaround time of 14 working days, at a cost of R199 for the service. They deducted the R199+R492 licensing fee from my account almost immediately, then requested documents, which was loaded immediately. 3 days later they confirmed that they received documents. Around the 14th day I contacted *********** asking whether I would be receiving my renewal before the promised 14 days. It was stressful, as anything after the grace period would amount to penalties, as well as fines, should I be pulled over. I kept sending emails, with 1 person asking another for feedback, but no feedback to me, as a client. Eventually, 4 days before the grace period expired, I decided to queue at 05:45 in the morning, to ensure I am able to obtain the disc myself. So, my suggestion is, unless you have more than a month at your exposal, do not make use of this service, the lack of feedback was my main frustration. I paid R199 to stand in the queue myself. To top it all, that money is now lost. I obtained a disc on my own and on the final day of grace period, 22 September 2020, the disc was delivered to my Cape Town, which I was sure to be at within the 14 day period. Do no, I repeat DO NOT!!! renew your license via the FNB app, unless you are okay waiting, receiving no feedback and thrive on the adrenaline of the prospect of going through road blocks highly on your nerves.