Mondo & MTN UPGRDES
This is my 2nd Review about the pathetic service that Mondo offers on behalf of MTN.
I received a call from Mondo after my 1st review regarding my problem and was assured they will sort out the reversal of my MTN UPGRDES WHICH THEY MESSED UP WITH.
THE LAST COMMUNICATION I RECEIVED FROM THEM ON THE 24TH NOVEMBER 2022.
I was assured everything was done on their side & awaiting the system to process my request and everything would be sorted out.
It's now 11 days since that call & no correspondence from them.
I even emailed the supervisor on the 29th November 2022 to find out if there was a problem because I had not received any confirmation from MONDO or MTN.
TILL NOW STILL NOTHING, NOT EVEN A REPLY TO MY EMAIL.
I HAVE LOST OUT ON BLACK FRIDAY DEALS & STILL SIT WITH CONTRACTS THAT DON'T SERVICE MY REQUIREMENTS. NOW I THINK IT'S TIME THEY REALLY COME TO THE PARTY BUT LOOKS LIKE HELL WILL FREEZE OVER BEFORE THEY DO.

I'M GOING TO SPEAK TO THE MEDIA & MY ATTORNEY TO GET THIER ATTENTION.