Poor communication and customer service
I called DHL (41 Derrick Road Spartan) on Friday afternoon to confirm if they're open on Saturdays to collect my visa documents ,i spoke to a lady she confirmed they're open till 12.I got there on Saturday morning the gates were closed ,but the were people working inside and as per the security guard from QUATRO Security who didn't want to give me his name told me the branch is not open ,he couldn't provide us with a valid reason why they were closed after they confirmed they're open till 12.I asked him to ask one of the employees (Vincent Qaba) who was apparently on duty to come and explain to us whats really happening .He (Vincent ) told the security he cannot come outside hes very busy we must go and come back on Tuesday. I'am furious and disappointed as i missed my flight to New York on Sunday evening because i couldn't  get my Visa documents from your rude and incompetent staff.I need this resolved ASAP.