incompetent service agent that promises to get back to you then nothing happens!!!
i recently had an interaction with an agent called tremaine, i requested she remove the policy holder and make me the policy holder of which he confirmed with her this is already 2 weeks ago  initially she told me she had system errors and that shed call as soon as its back on i then spoke to 3 different agent during the course of 2 weeks who promised to have her call me but still nothing i finally got hold of her today and requested we finalise this and she said shed call me back to confirm and still nothing!!! i am a potential new client and this is the **** service these people are giving me im definitely not gonna be taking cover with them this is beyond disgusting and unnaceptable