False Advertising & not Customer-First
I've emailed head office and still not had a response to my query, over a week later. The contents of the email are around stock that the website says it has when, in reality, they do not have any stock of in ANY of their nationwide branches. I've taken screenshots to verify this and based on other reviews it appears that I would have been contacted and told that I need to choose something or wait 15 working days. When I asked if I can pay a deposit to get the process going and they can receive the remainder of money from me once the bed is ready to be shipped, I was told "that's not the way we do things" and there was no real explanation or sense of negotiation... the arrogance of it. As if the MW have a monopoly and do not think that the 4th industrial revolution merits a reconsideration in their business practices. 

I am now going to take my business elsewhere and sincerely hope that this company takes this and their 25% 1star reviews very seriously. From the reviews it looks like they are either really good, or really bad, and not much in between. As a company they must be doing extremely well in this new age of industry and reduced economy as I personally wouldn't be happy knowing I'm losing new customers in an industry where there are at least a dozen other companies selling most of the same products! 