Credit for non-rendering and subsequent cancellation of services (cannot find accounts email online)
<p>I cancelled all services on Telkom line  ********** 6xx in July 2017 due to non-rendering of the required services by Telkom SA SOC Ltd.  With said cancellation letter I also requested a credit for the relevant costs pertaining to this line and DSL services as from 1 June 2017 as the required services could not be provided purely as a result of Telkom’s inefficiency.</p>
<p>The total credit per my calculations amounts to R1,136.59 (excl VAT) – the details thereof can be provided. Can the credit please be passed on my account?</p>
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<p>Herewith a short background on why I cancelled this service:</p>
<p>I relocated my business on 1 June 2017 and requested Telkom to do the move of my Telkom lines during April 2017. After numerous follow ups in this regard, I have not yet been reconnected and am losing long-standing clients as a result thereof.</p>
<p>As Telkom was unable to provide my business with an DSL line and consequently service, I cancelled the DSL contract on 21 June 2017 and replaced this with a Telkom LTE contract at the Telkom branch based at the Midlands Mall in Pietermaritzburg.</p>