FRAUDULENT DEBIT ORDERS DONE BY TELKOM
On 1st June I cancelled my 24 month Broadband Wireless Internet package because the 24 months period have come to an end. On the 2nd I June I received an sms confirming my cancellation of my package. When I checked the internet connection on the Router it was de-activated. When I enquired with my bank FNB about debit order cancellation amount was reversed. On 15th & 25thJuly Telkom ran a debit order on completely different amounts AFTER I LEGALLY CANCELLED THE CONTRACT. FNB reversed the amounts AFTER giving me a lot of Redtape procedures. On the 14th of August an amount of R852 and 15th of August an amount of R773 was again FRAUDULENTLY deducted from my account. In total it is R1 600 in a matter of two days. I went on my FNB banking app and reported it as FRAUDULENT DEBIT ORDERS. When I phone the premier suite debit orders department my calls get dropped and I am told by automated system department is not available. 2 weeks later and I am still awaiting feedback from my bank FNB about reversing FRAUDULENT debit orders made by Telkom. The problem with Telkom is they outsource their services. In 3 months I have visited the Cape Gate Telkom branch twice. On 1st of June and again in July. I have spoken to Telkom accounts department on numerous occasions and my calls get dropped every time. I am done. In 2018 I was handed over to lawyers by Telkom for services not rendered by them AFTER our cables were stolen in our area. I was the consumer that didn't get the services promised by my service providers, but got handed over to lawyers for services I never received. Putrid services