£60 just to press a button.  Outrageous canellation fees
<p>I am an AirBnB host and was about to be a guest. I planned a UK trip to a particular fishing venue and looked up suitable accomodation on AirBnB. In early May 2016 I negotiated for a weeks stay and booked for 6 days accomodationin starting 26th July.  When I did further research I found the distance to and from the venue was over 50miles - my fault but on map looked closer!).  I immediately cancelled (3 days after booking confirmed  and 2 full months ahead arrival date, only to be debited £60 AirBnB fees.   Try as i may it is impossible to communicate with AirBnB by email or their web site (only if you happen to fit their pre-determined FAQ's - all automated).</p>
<p>I have now booked with a Hotel at a competitive daily rate with cancellation available up to day prior date of arrival and no pre payment!  </p>
<p>I suggest AirBnB revise their fees and either get in line in the industry with a non penal cancelation fee and/or change it to a credit against future bookings.  NOBODY LIKE BEING RIPPED OFF!</p>