Non-notification of a Break-In
10 Days ago, my property was broken into, a light was left on and the alarm system deactivated. I received NO notification of the break-in and subsequently have determined that no reference to the incident exists.<br> <br> Seven days later the house was again broken into, and cleaned out. I once again did not receive timeous information from ADT that something was amiss.<br> <br> My neighbour informed me that a syndicate had broken into seven ADT-protected houses where owners were not present, and that ADT Port Shepstone had not responded. I struggled also to contact them, after I had requested their response team to send out a technician to repair and secure the property, they did not respond. <br> Finally I contacted the branch to send a technician out, who confirmed that the alarm had been tampered with, and that battery was low.<br> <br> On submitting a complaint on service, I am told that ADT will look into it, with no further action.<br> <br> I am convinced that the ADT Port Shepstone Branch is dysfunctional and not able to provide the contractual service specified, and I hold ADT South Africa liable for my loss.