Attempting to debit account for products they never sent 
I got a call on the 15th of December and was told i am a VIP ambassador and would be getting my package delivered to me. To date i have not received anything, not even a single phone call informing me if there are any delays etc. all i received was an sms on the 11th of January saying "my beauty journey has begun" but zero products. I work from home so surely if the delivery arrived i wouldn't have missed it.

What's upsetting me even more is the fact that they attempted to debit me this morning, FOR PRODUCTS I NEVER RECEIVED!!! Does your company not communicate internally? how do you set up debit orders without making sure if clients have received their products? 

I just tried to contact you guys and apart from the auto machine the phone just rings after you make a selection. This has left a bad taste in my mouth honestly, I'm not even sure if i should continue my relationship with you guys. I am not impressed!!