by Jan Abdullah, Wong Sok Kiew.Thesis (M.B.A.)--Chinese University of Hong Kong, 1998.Includes bibliographical references (leaves 136-138).ABSTRACT ---  p.ivTABLE OF CONTENTS ---  p.vLIST OF ILLUSTRATIONS ---  p.viiACKNOWLEDGEMENTS ---  p.viiiChapterChapter I. --- INTRODUCTION ---  p.1Research Objective ---  p.1Methodology and Analysis ---  p.2Report Structure ---  p.4Chapter II. --- COOPERATIVES IN MALAYSIA AND THE KJCPMB ---  p.5Cooperatives and Objectives ---  p.5Cooperatives in Malaysia ---  p.6Koperasi Jimat Cermat dan Pinjaman Mercantile Berhad (KJCPMB) ---  p.10Chapter III. --- ORGANIZATIONAL CHANGE: MODELS AND APPROACHES ---  p.14What is Organizational Change? ---  p.14Theoretical Models of Change ---  p.15Practical Approaches to Change Management ---  p.21Chapter IV. --- THE CHANGE PROJECTS OF THE KJCPMB： 1988 -1994 ---  p.28The Business Environment of the 1980s ---  p.28The Crisis of 1987 - 1994 ---  p.29Projek Komputer (Computerization) ---  p.32Aktiviti Pengguna (Retailing Activities) ---  p.37Skim Pinjaman MBf (MBf Loan Scheme) ---  p.43Summary ---  p.47Chapter V. --- PROBLEMS OF CHANGE ---  p.49Employees' Inability to Cope with Change ---  p.49The Background of the Staff ---  p.50The Un-Marketability of Employees ---  p.52The Lack of Information ---  p.53The Lack of Proper Leadership ---  p.54The Election of Board Members ---  p.55The Absence of a Strong Middle Management ---  p.57The Poor Calibre of Leaders ---  p.58Poor Communications ---  p.61Inadequacy of Communication Channels ---  p.61The Failure to Use the Powerful Grapevine ---  p.63The Absence of Trusted Communicators ---  p.64The Current Situation ---  p.65Chapter VI. --- RECOMMENDATIONS ---  p.67The Leadership Plan ---  p.67Self Diagnosis or Leadership Assessment ---  p.68Crafting a Vision ---  p.70Re-Thinking Resistance ---  p.74Separation of Policy-Making and Executive Functions ---  p.75The Communications Plan ---  p.77Check Channels and Audit Communications Package ---  p.77Communicative Effectively ---  p.81Adopt' the Grapevine ---  p.83The People Plan ---  p.84Training and Career Development ---  p.85New Appraisal and Reward Systems ---  p.88Review of Recruitment and Hiring Policies ---  p.90Chapter VII. --- CONCLUSION ---  p.93APPENDICES ---  p.97BIBLIOGRAPHY ---  p.13