Worst service ever: Wrong product delivered and the warehouse seems unbothered
Wrong product, poor communication, no way forward. I still have a bed that I did not order; and the staff has always told me that they will speak to the manager to come up with a solution (that never happens). I ordered a Forgeron Versailles Bed (value:R9 999.00), and I received a Rest Assured Ruby Bed (value: R7799.00); automatically this is a downgrade (which they insist is an upgrade). As I am in the 100 day of Comfort exchange benefit, I communicated with the Mattress to allow me to  have an "option" to exchange the bed to the one I had initially ordered as this is a exchange benefit I paid for. Personally, I do not like the fact that they seem not to be bothered for giving me the wrong bed, and when asked to correct this, they speak to me about the benefits of keeping my wrong order; and they always say "I will speak to the manager an see what I can do" and never get back to me, this is obviously a stunt to shut me up. Clearly, I do not have a choice as a customer, and I have been calling the offices, emailing the sales guy but there is no solution and eventually get ignored. I am done with the Mattress Warehouse!!! Hopefully my review will help another customer to select the right store to buy a bed. Do not be bullied into a product you did not agree to, there are other stores who will prioritize your options. I have definitely learnt my lesson.