Asking the client regarding services provided. I'm not a doctor so I can't provide treatment codes for Authorisation purposes!!!
I wrote a review last week regarding poor service from Bonitas Medical scheme. 
They only worried about publicity and reply to your review immediately but ever since my review they have gone dark.
I phoned on Friday to get an update and spoke to one of their consultants who had no idea what I'm talking about. 
I did receive an email though where they are requesting iv treatments on the day in query.
I replied that it's between the service provider and them 
So it really seems that they expecting me to short this out which is totally not my responsibility nor my job description.
I even phoned the Emergency room where treatment was received to find out.They have a reference number which means bogus to me because it does not solve my problem.
So once again I am the one jumping true hoops.
There is no proper communication from their side.
It's midweek already and I still haven't received any feedback on the situation at hand.They only respond to hello Peter reviews.