Outsurance cancellation of vehicle insurance - bad service
I have been trying to cancel my car insurance with this company. It has taken me an endless amount of time to actually locate a number where I can do this ie. cancel a policy. I finally got through to someone who then kept me on the phone for a good 20 mins giving me reason after reason why I should not cancel my policy. I stated clearly that I simply wanted to cancel the product and yet the individual kept giving reason after reason as to why I should not. I told him that the reason for cancellation was cost. I have a Tata Indica which I ensured with Outsurance some time ago. The premium has gone from approximately R400 pm to R1166 pm. When I told him i was cancelling the policy for cost reasons, he then offered to reduce the premium to R400. I told him this was fraudulent. He has informed me that the policy will be cancelled with immediate effect, but I am yet to receive confirmation of this. Customer Service stinks when you want to cancel!!!