Jerry's...  Ugh!  I try to like you since we live so close to each other but...  Ugh!
I have had numerous irritating experiences at Jerry's.  In a nutshell...
I use red Prismacolor pencils.  I run out and go to Jerry's, they don't have them, don't know if they carry them and and nobody can tell me when and if they might reappear.  Why?  The (seemingly) canned answer is because the order comes from corporate, in North Carolina or somewhere far, far away where there is no phone or email access.  I go to buy Sculpey... OUT!  Same answer as to when it might return.  I need Faber Castell PITT brush tip markers...  OUT!  The same story with some airbrush materials. 
"Come back Tuesday or Thursday or just give us a call and we'll check if it's in..."   
I can walk to Jerry's in less than 10 mins but I would rather go to AZ Art or anywhere else than have to call everytime I need some stuff.  I can go to AZ Art in Tempe and when something is out can order from their mother store and it's there the next day.  

The clerks I have dealt with there are part of my rant.  Of the handful that I have dealt with, (mostly morning and daytime) it seems like they don't really know the store well or give a crap to give some insight on their products or company.
They do have a big store and I understand that there is alot of inventory to know about and be able to locate but that is your job.  It just seems like nobody that I have dealt with there is really keyed in on knowing their stuff.
I spoke to a gal there who was really chatting me up on her recent art night where she painted this huge piece and blah blah blah but when I asked if she knew when they might have more of the brush tip markers she was mum.   "No clue." 
Jerry's, just clean it up and have your people act toward you and your customers with the same passion they have with their own art.  Do this and I will try to like you again.