Firm failed to deliver promised service
I was contacted by Pertunia sometime early August or late July can’t remember. She told me I have been referred to them since I as under debt review and they will assist with removing my name off the debt review since I have settled all my accounts and I could be able to qualify for credit again. She told me they will deduct and amount of 1270 in a period of 2 months (635 per month) for their service which I agreed to. She also told me the debt review removal will take 21 days. 

Toward the end of Sept I called to check the status update and the credit report but Mpumelelo who I spoke to on the day told me Michelle was to call me the following day to assist me with the update but I never got a call. 

I called again early October and I spoke to Ntobeko who told me completely different news to what I was initially told. He said that Pertunia only assisted me with credit assessment service and it was not to remove my name off the debt review. He said that removing my name take a period of 12 months and that I have to pay them R710 each month for 12 months for them to assist with this service. I was really angry upon receiving this news as it was the complete opposite of why I was initially told.

I now know Ntobeko lied to me about his information because after I spoke to him I took it upon myself to engage with the credit bearues to check the process of removing my name off debt review an all I needed to do was send clearance certificate and it will take up to 21 days for them o update my credit report and score.

I rate the firm 1 star because they took my money but 2 months later my credit score and report is only updated on 1 credit bearue and not the other 3. And I now have to do things myself when I paid for someone to assist me with this process. Also, they told me wrong information as there is no was it can take up to 12 months to remove debt review. Their agents are misleading and I am really not happy about their service