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# How Organizations Are Driving Valuable Digital Transformation with ServiceNow
* How Organizations Are Driving Valuable Digital Transformation with ServiceNow
## How Organizations Are Driving Valuable Digital Transformation with ServiceNow
"  **Digital business transformation**  is the process of exploiting digital technologies and supporting capabilities to create a robust new digital business model. "
In today’s ever-changing business landscape, the way customers engage with businesses has undergone a dramatic shift. Their expectations with respect to response times, ongoing support and multi-channel availability have changed as well.
 In order to keep pace with these changes, organizations need to let go of ‘legacy’ systems and processes that introduce inefficiencies and customer dissatisfaction into their enterprise ecosystem. And the only way to do this is by embracing digital transformation.
Digital transformation leverages the ‘inter-connectedness’ of business functions, processes, activities, assets, models, and activities to enable organizations to:
* Improve process efficiency and staff productivity
* Reimagine their customer engagement strategies
* Improve time-to-market with new products and services
* Extend their competitive advantage and ultimately;
* Grow revenues, and drive sustainable and scalable business growth
In short, digital transformation can deliver some very powerful outcomes. This is one reason why worldwide spending on the technologies and services that enable digital transformation is forecast to surpass   This global commitment to enterprise- wide digital transformation is also reflected in the fact that digital transformation initiatives are set to take over  The   even suggests that the value of digital transformation could reach a massive $100 trillion by 2025.
But the journey from realizing the need for digital transformation to actually implementing digital transformation initiatives can be complicated, time-consuming and filled with obstacles – from rigid functional silos and weak corporate vision to a risk-aversive culture and even employee pushback.
Here’s where  **ServiceNow** , a cloud-based platform with a powerful engine and native Artificial Intelligence, can be the lynchpin around which an organization’s digital transformation strategy revolves.
In this brief white paper, we will discuss why more and more organizations are embracing ServiceNow to accelerate their digital transformation in the medium and long term
### A brief overview of ServiceNow’s Now Platform
ServiceNow enables organizations to look beyond ITSM to streamline business workflows, quickly build and deploy new revenue-generating customer offerings, and even free up human capital to focus on disruptive innovation and digital business transformation.
ServiceNow is an integrated **cloud** solution which combines multiple functionalities and services that can be quickly implemented, adopted and even scaled as per the organization’s evolving needs and goalposts.
These include:
##### 1. IT workflows and products like:
* ITSM
* IT Asset Management
* Security Operations
* Governance, Risk and Compliance
* Performance Analytics;
that help the organization:
* Automatically identify and resolve issues
* Deliver enhanced service experiences
* Align IT initiatives with business strategy to boost productivity
* Manage risk and reduce vulnerabilities by integrating ITSM and DevOps
* Scale the IT function with ‘digital agents’
##### 2. Employee workflows and products like HR Service Delivery that help the organization:
* Eliminate inefficient functional silos with cross departmental digital workflows
* Harness synergies and improve enterprise-wide efficiency and productivity
* Simplify work life for employees to boost satisfaction
* Automate processes to improve shared services efficiencies
##### 3. Customer workflows and products like:
* Customer Service Management
* Field Service Management
* IT Operations Management
* Proactively resolve customer issues faster
* Provide personalized experiences for enhanced customer satisfaction
* Create more meaningful customer relationships
### Digitizing Workflows for Digital Transformation
Every organization – large and small – implements and utilizes processes and workflows for everything from Operations, Sales and Marketing, to Human Resources, Admin and Logistics, and Accounting. Without a systematic workflow or process, no department can function the way it’s supposed to. Nonetheless, often these processes and workflows are themselves sub-optimal, constraining the organization’s productivity and efficiency, and leading to chaos.
ServiceNow’s Now platform enables organizations to step into the modern age of ‘automated and intelligent process management’ so they can move beyond inefficient and chaotic spreadsheets, emails and worse – paper – to get started with their digital transformation journey sooner.
As part of this journey, ServiceNow’s **Now Platform**  empowers organizations to:
* Get new products or services to market in less time
* Generate greater high-margin annual revenues per customer
* Achieve faster application updates
* Improve talent retention and work satisfaction
* Implement customer self-service processes so they can repurpose their staff to more meaningful, higher-value work
### ServiceNow Now Platform: Going beyond Service to Experience
For the eighth consecutive year, ServiceNow was named a  , once again proving that its reputation as the premier enterprise cloud platform for IT service management (ITSM) is definitely well-earned. However, the ServiceNow ‘Now’ platform is more than just ITSM. It’s also more than just an ‘elegant’, feature-rich and user-friendly enterprise software – although it is all three.
ServiceNow is about providing richer, simpler and more intuitive end-to-end experiences that ‘unchain’ people from their desks and enable them to remain connected to work from anywhere and from any device.
 A number of built-in workflows within the ServiceNow Now platform enable organizations to automate work so people can do their work easier, better and faster; deliver memorable customer and employee experiences; predict issues and solve them faster; and even improve their enterprise agility and decision-making ability. And because ServiceNow solutions offer intuitive, cross-enterprise integrations, organizations can quickly and efficiently digitize their workflows and run them at scale – achieving true digital transformation with tangible results.
### Empowering organizations wherever they may be in their ‘digital maturity’ journey
One big reason for ServiceNow’s leadership in the Gartner Magic Quadrant year after year is due to its ability to empower organizations wherever they may be along their maturity journey. From small businesses looking for a simple helpdesk solution to large Global 2000 enterprises that want the full ServiceNow portfolio, they get a best-in-class IT solution that can be customized to meet their specific needs, no matter what they are. ServiceNow’s easily-configurable graphical workflows make deployments a breeze. Everyday processes are infused with intelligence to “make work, work better”.
The platform also provides built-in integrations with hundreds of third-party applications such as Slack, Microsoft Teams, Facebook etc., so people can stay productive and connected to their work through any channel, anytime, anywhere.
These are only some of the reasons why it’s not just large, digitally mature enterprises that are able to achieve real results in terms of money saved   or wasted hours reduced    with ServiceNow. Smaller businesses moving away from manual solutions, or old-fashioned processes and workflows also benefit from ServiceNow.
### Conclusion
With ServiceNow’s Now platform, organizations all over the world are digitizing their workflows and processes across departments, services and applications.
 They’re also delivering awesome customer and employee experiences, unlocking powerful action-oriented insights to drive service improvements, and resolving challenges quickly – all so they can focus on the work that matters most. All these are advantages that digital transformation can deliver to organizations in the modern business landscape. And ServiceNow is making it all possible.
Accelerate your ServiceNow implementation with professional and managed end-to-end ServiceNow solutions from TirixLabs. From consultancy, implementation and integration, to service orchestration and training, our services can be perfectly customized to your organization’s unique needs. Ready to get started? Contact us sales@tirixlabs.com
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#### Jhon Doe
- 20 October, 2018
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