Fraudulent, deceitful, theft of personal belongings, poor business code of conduct
Absolutely shocking service from this company. I have had a vehicle on hire for 5 months and paid on time every month. It was agreed that I can WhatsApp photos of mileage and condition of the vehicle and I whatsapped them my change of contact details and informed them that I had moved towns. Yesterday a man arrived at my home stating he was from Woodfords to do a vehicle inspection. He said he had to take the vehicle for a drive so he can check the wheel alignment etc so my husband said he can go to the shop with him quick. My husband is in the shop and this man drives off without saying a word ,leaving my husband stranded. We wasting our time calling the SAPS and Woodfords, only for Woodfords to say they acknowledge that they have recovered the vehicle stating we are red flagged for non payment!!! Several calls, several rude staff, several sorry this is not my department, and still no joy. They have stolen all my possessions ( laptop, tablet, my daughter's takkies, rayban sunglasses) and still no resolution two days later. I have no car now, am stranded, December hire paid in full, and minus my laptop and other items. Let's see how long it takes for this shocking, fraudulent and deceitful company to make this right. Had they been honest from the start, maybe this could've been sorted before the vehicle was "recovered" and my possessions stolen.