Bonitas being unethical
So what is happening about my review on 7 October 2021. 
After your standard response of:
Hello  Carina G 

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
Kindly reply privately with the membership number or ID number of the principal member  in order to assist with your enquiry.

Kind Regards
  
 The Bonitas Team

NOTHING has happened 
Pharmacy Direct is a pathetic service provider and the fact that Bonitas forces members to use them for their chronic medicine is just a confirmation of how little you care about paying members
YOU- as Bonitas should take Pharmacy Direct to task and hold them accountable since YOU have the service provider agreement with them and forces members with a 40% co-payment if they do not rather die from poor service.
The people working at Pharmacy Direct are not competent or motivated enough to solve problems and members have endless problems with them.
You only have to look at all the complaints on Hello Peter to confirm just exactly how bad Pharmacy Direct’s service is and Bonitas just washes their hands that it is not their problem? Really?.
 
But I guess if they know that they have the members caught up in a system where they have very little choice they can treat them like chickens and they have very few alternative options. Shame on you!
 
Bonitas cannot simply take people’s money and not take any further responsibility for poor service by Pharmacy Direct.