Nonsense sevice
a complaint to lodge against MTN. 
Towards month end of August I applied for a contract data sim card online and the application was approved,now the problem is that there is no explanation about the difference between my home and my choice data sim cards.

The sim card I applied for was a my home side card and I did not opt to get a wifi router come with the sim card because I thought I could use the sim card on my phone unfortunately that was not the case after 2 weeks of contacting MTN call center and speaking to one of the consultants after I had already spoken to several others, the lady advised that I cannot use the sim card on my phone or any other router besides the my home wifi router which is MTN fixed. 

I called the MTN cancelation Department notifying them of my problem and that I would like to cancel the sim card because I cannot use it and I was told that the contract cannot be terminated but I will have to go to the nearest MTN store and do an early upgrade but my problem is I do not need the sim card anymore because I already made a plan for myself with regards to data.

My matter has since been with the cancelation department following an investigation. The debit order went through including the sim card that is not working. I reversed the money and only paid for the other 2 contracts. Now my phones have been suspended. 

I am really frustrated, MTN had not made resolving this issue any easy at all, all they do Is just give Reference numbers they do not call back their customers and when you call they do not answer. It has been more than 2 weeks now with no feedback of the investigation. 

If I do not get a call back and get my contract canceled I will definitely make sure you guys get on the Devi show I promise. 

I am really disappointed in your services.
How do you want to Debit money from my account for a sim card that is not working?! I paid for the phones that I am using but they still get suspended.