Terrible,bad,worst service ever. No communication:phones unanswered, emails ignored
I have a Driva protect policy with Road Protect via WesBank. My license disk expired already in July. I went to the WesBank portal in August to initiate the process to renew my license disk and to make the necessary payment and waited for the 14 days for the delivery of the disk (As per their promise). 14 days passed,no feedback. I called to follow up, No answer (I was on the line for more than 30 minute waiting for them to answer). I sent an email, no response. Got a generic email that said an agent will contact me after 24 hours. No one contacted me. I called 3 days straight with no answer, on the 4th day, I got lucky. I was told that they did not receive anything and I should send my proof of address and ID. However, the website states that documents should be sent by first time applicants. I’m not a first time applicant. I sent the documents nonetheless and provided the payment reference number(I paid via the WesBank portal). I waited for another 14 days. Still did not receive anything. I followed up again, went through the same process. Calls not being answered and emails not being responded to. I got hold of them finally, and guess what they said, they did not pick up anything on their side and that I should resend the documents and payment reference again. I did. But to this day I have yet to received my license disk (2 months later). I have been calling, sending emails but no feedback. Emails are ignored and phones are unanswered. Don’t bother you taking a policy with this company, they will waste your money and time and they will not respect you as their client.