Bonitas its not a medical aid, join it under your  own Risk.
I REGRET  and CURSE the day i changed  from discovery to BONITAS. 

bonitas is the worst medical aid, i don't know whether to call it a medical  aid or nonsense.  When  it comes to deducting their money, trust me they  hold the Gold medal, they are  the 1st to deduct, but their service is  poor , lets say the is no service.  

1.You go to the GP, the doctor  will be paid after weeks, you will get an email from  them  telling you that "We have received the following claim/s, which we are busy processing. It is important to note that this e-mail serves only to confirm that we have
received your claim. Payment of your claim is dependent upon scheme rules and available benefits."  After certain  weeks they will pay your GP, mind due the GP admin will keep on calling you that they haven't  received your payment. Sometimes they wont pay, you have to pay from your own pocket , then whats the point  of having  a medical aid???? Mxm

2. Its my second year  using  this medical aid , can you believe i dont have a medical card,  i have  been  calling  askies to get it, their consultants keep  on saying  it will  be send within 14 working  days, till now, 🤬 you know how annoying it is to go to the GP with a medical number and having to bring your ID as a proof.. some doctors  do not accept  that. I my self  wouldn't  accept that nonsense. 
 
3. I covered  my sister and my nephew.  Last year  my sister  was hospitalized.  BONITAS  didn't  pay her medical  bill. My sister  was discharged early due  to unpaid  bills,  mind due i joined  bonitas on 2020 DECEMBER,  and my sister was hospitalized  on  june or july i cant remember, but her bills  were not paid. When  i called  them, they said due to my sister's  condition,  she is on the waiting  period  of 1 year🤨 which  was never discussed.  I had to pay 27 000 for hospital  bills  plas the doctors and  the bloods, and you say you have a medical  aid???

3. I am now pregnant, i went to visit  a gynaecologist on the 25 of January 2022, they gyna  assisted me and referred me to go  to  "Trirad"  for kidneys checkup, and pathcare  for  blood  check up. Ok the tests we done. But can you believe  BONITAS  didn't  pay even  a cent. I have  been  getting  emails that i owe Trirad, Pathcare, my Gyna plus the  GP who referred me to the gyna.  I got emails  from bonitas  that they RECEIVEd claims and that they are still  under review... trust  me when  i say I am an unhappy  client, i can't imagine my entire pragnancy  journey,  its going to be a very  difficult one with this medical aid.  I don't want to deliver at the public  hospital,  i made sure that i have a medical aid because  i hate public  hospitals. 

The problem is that i work under MUNICIPALITY, we are only allowed  to change Medical  aids on NOVEMBER.  I cant wait  for this year  NOVEMBER  so that i can change this nonsense 🤞. My colleagues warned  me about  bonitas,  but i couldn't  listen, Each one of them has a different  miserable story  to tell about Bonitas. 

I dont usually get sick . I only uterlized it 4 times  last year. But  believe me when i say , its a struggle when it comes to them paying the bills. I buy  my own  medication  with my own  money, which i never did when i used  my previous medical aid (discovery).

I HATE Bonitas  with  all of my heart.  I wouldn't  refer  anyone to join it.
  
I can  only imagine their  response, they will say

Hello kgomotso,
 
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
 
We are currently investigating this matter and appreciate your patience while we are resolving this query for you.

Regards,
 Bonitas Team

Mxm🤬