Contract cancellation
I had the most tiresome process of trying to terminate a contract with Mondo after two months of accepting because the deal was not fully explained and important information was left out. The contract was terminated 10 months after placing the cancellation request in 2021, however, thanks to Amelia from customer care who pushed the process and stuck to her promise of calling back. For the past 9 months, I have been calling and unfortunately was promised that I will receive a call back and no ever called. Amelia on the other hand handled the situation well, considering that I am a frustrated customer and did call the following week to inform me that the account has been finally cancelled. Thanks once again and Amelia deserves 5 out of 5 stars.