REI.. I love you .. what and who did you hire??!!! BECAUSE you are such a 5star.. you rock.. you have all things for the active.. even for my active doggy! My active everything.. BUT when I drop over $100 on a reflective North Face jacket so Mark doesnt get run over on the run in the dark on his business trips.. & your startofffriendly and turntobeastwhentoldNO workerbee clerk boy checks me out and I deny his REI loyalty club membership.. not once.. not twice.. he asks whats my DEAL? Wait, DID he just ask me whats my DEAL??? (come here college boy.. ILL show you what my deal is!) followed with.. what you dont see yourself shopping here much? I glared at him.. and stated I was in an absolute hurry.. PLEASE give me my paid for merchandise because I SAID NO! My friend said thank you as we left.. and he actually chuckled.. umm no thank you back.. bad bad bad.. but I love the merchandise and the friendly folks in the bike and running area.. so its gotta rate a 2 for that..