BONITAS Savings Refund
I have sent an escalation for a refund to BONITAS emails : *********** and Cc 
  ***********.

I was advised to wait 4 months after membership is terminated then I will be able to claim as per their refund policy. Now it has been over 5 months, I contacted them again on May-17th-2021 and submitted the required documentation for them to process my refund.

Only a No-Reply email came back to me from Mbali Shabangu stating that my query has been acknowledged and sent to the "savings and refund department", but I was not told when to expect resolution, no turn-around time was communicated to me... And still no feedback from them even now. 

Today exactly at 8AM, I sent a follow-up email, no one acknowledged my mail they are just quiet wherever they are. Please advise how can I get this resolved ? 