Outsurance - service above and beyond.
Fantastic service from Sethu Mafu and various others dealing with an issue that was not their fault. They stood by the whole time and their communication and feedback was faultless. Hard to believe, but I was hit from behind and my car  damaged again less than 1 month after first accident and before repairs were fully complete.
I am surprised they are still talking to me after having paid me a no-claim bonus the month before! Great to deal with a really competent and friendly bunch of people.