Appalling experience with polite but ineffective Fidelity ADT. I do not feel safe with them.
Sadly Fidelity ADT bought out our last armed response company and the change over happened at the beginning of October 2020. Since then I have had several issues with their service.
1. I no longer receive an sms when my electric fence, perimeter beams nor my alarm are set off showing a possible breach/break in. I used to always get an sms from my previous provider and know where the possible breach was. Then I'd receive a phone call. I have spoken to very polite but clearly ineffective fidelity ADT staff to get this sorted out and to worsen matters I now receive test transmission smses at 12.30 in the day and half past midnight every day even though the alarm has not been triggered. Despite a few phone calls and 2 visits from technicians, this has still not stopped!
2. Even though this is a problem that only came about after Fidelity ADT took over this month, they said I'd be liable for the technical bills. I didn.t choose to change to them and feel its for their account! I changed nothing, they did.
3. My perimeter beams were triggered last night at 11.27 and I received no sms nor phone call. When I phoned them they had not received a signal saying the beams had been triggered.  An hour later, the beams were triggered again but this time they called me and said a vehicle was on its way. So intermittent signals. THE VEHICLE WENT TO THE WRONG HOUSE ON MY STREET. I could see them on my perimeter CCTV and had to phone the control room to tell them they were at the wrong house. 15 minutes after the beams were triggered they arrived at my property only after me saying they were at the incorrect address. Our house number is clearly displayed on our driveway entrance.
4. I called them once again today with these concerns and we did an alarm test. I was told by the polite assistant that they were not receiving a signal. However,  10 minutes later a response car arrived saying they were responding to the signal. The left hand does not know what the right hand is doing.

I strongly advise no-one to sign any contact with this ineffective company. The employees are extremely polite but they do not deliver a reliable service at all.