****TY AND PATHETIC SERVICE
Last week I was very impressed with the service I received from Asiphe at Mondo. NOW this week I have been extremely unhappy with the ****ty service that I received from Mondo. My upgrade was canceled for no reason and here I am waiting eagerly for my new phone. I called yesterday 10/01 and was told they have requested for the courier company to release my parcel I should receive it today. TODAY I receive an email from Mondo telling me my upgrade has been canceled and that I should reapply. 

I am not sure how Mondo works but honestly there is no communication or understanding between staff and no updating on their system. it's like everyone there works on their own system. 

MTN should really think about getting a new provider because this is just too ****ty service. People truly have no idea what is happening.

And to top it off NOT ONCE IS THE AGENT THAT WAS DEALING WITH MY UPGRADE CALL ME. It's a company that basically sells cellphones but does not bother to call a customer.