Non performance on promises and poor service
I am frankly disappointed with the service experienced on online shopping from The Mattress Warehouse.  I purchased a mattress online on 21 September 2020, limiting my choice to mattresses which were indicated as being "Available" on the website. Payment was made on the same date.  I received an email confirming my order, indicating that the lead time on the order would be 7 to 10 working days, which I found acceptable.  I was also reminded that I had to purchase a waterproof mattress protector in order to qualify for the 100 day return, which I then did.  On completion of payment I realised that delivery costs were added to the amount.  During the following week I started calling in order to arrange for a refund on the delivery costs.  This took a couple of calls with Robin promising to find someone from online tracking to get back to me, which never happened.  Eventually I called head office on 6 October, where Francois arranged for a refund form to be sent to me, which I completed and returned.  I also received a call from Jean on the same day, who promised to get back to me regarding delivery - which did not happen as promised.  On Friday 9 October I had still not received any update regarding delivery - which led me to cancel my order