SARS Durban Consultant made my day.
Had to go to SARS Durban to hand in for upload a Tax Exemption Annual return. Other than the queues outside that had very little structure or queue walkers giving friendly advise.
Once inside was a lot more structured and pleasant.
Was assisted by a consultant Brian Bowes who was very pleasant and efficient. 
An unexpected level of friendly and efficient service from this man.
Thank you Mr Bowes for the service.