Local employee saves the day after help centres shoot down disputes.
Thank you, Liesl, at DHL offices in Port Elizabeth, South Africa for escalating a dispute (which had been shot down multiple times by the zaccounts team and other individuals dealing with disputes). 
My frustration with the situation at hand, is as great as that of anyone at DHL, but we are looking at all angles to rectify the issue.
Twice I submitted a dispute regarding a recent import, both of which were shot down, to which Liesl intervened and soon I had all the correct documentation required and I had my documents in order to pay VAT & duties back to DHL.

At this stage I didn't realise that I would have to submit the same documents to our banking institute to make payment on goods already received.

Thank you  Liesl for helping out your problem customer/client.