No feedback given
I Was involved in an accident and i submitted my claim with Miway, one of the front wheels was damaged and i had to put put in a spare wheel but what i did was take the spare wheel to the back and take one of the wheels that was at the back to the front so i could have the same kind of wheels at the front for better balance, after the accident my car was drivable and I let the tow truck guy go because i could still drive the car home and take it for assesment myself the next day, i drove the car for less than two kilometres and the car stopped and could not move anymore then i asked a friend to tow me home, in the morning i called a mechanic to come and check the car and he found out that one of the Inner CV joints was damaged and replaced it. a few days later i recieved a mail that my claim has been approved and i must take the car to Renew-it in Sunninghill for assesment which i did, one of the employees at Renew-it assesed the car and i let him know what happened with the wheel and the CV Joint and he advised that i should take it up with the insurance which i did, the lady called Bridget at Miway told me to send pictures of the damaged wheel and the invoice for fixing the CV joint and i sent it to her

A week passed and i didn't get any feedback from her then i sent her the email saying i was still waiting for her feedback and she replied with the screenshot from their assesor saying my claim for the wheel have been rejected because the spare wheel was at the back and not at the front, i replied to her email and expleined why the spare wheel was at the back and told her that i was still waiting for feedback regading the invoice i sent but she has not repleid till today

A day before i went to collect my car from panel beaters i sent her a mail telling her that i was fetching the car the following day and still she did not give any feedback but she didn't respond.
Two days after getting my car i called and demanded to speak to the senior so i can escalate the matter i was put through the lady whom i forgot to ask the name and she promissed me that i will get feedback i two days but its more than five days now i still didn't get any feedback