WOODFORD CAR HIRE IS A DISGRACE
THIS COMPANY IS AN ABSOLUTE DISGRACE. 

My latest email to them:

RE: CT-19826 C1622

Dear Sirs

Further to the below, let me provide you with some examples of your conduct worthy of a full scale police investigation:

Woodford Car Hire
Benissa L | 29 May 2018, 08:12
They take high deposits (R8500) that will apparently be refunded in 7 working days, if the car is still in perfect condition and filled with fuel. On the 7th working day you instead receive an invoice, claiming that there is damages to the car and then they deduct an extra R1965 from your account, to make up for the so called damages. I dropped the car off in perfect condition, where the woodford guy checked and said that all is well. So what danages are they talking about? They are a bunch of cheats. and not to be trusted. DO NOT HIRE FROM THEM ...

First Time Renters Beaware 
Danielle P | 09 Jul 2019, 11:25
My fiancé and I decided to go to Cape Town and hire a car from Woodford in CT International Airport. When we got there everything went perfect, identified where the car had scratches and dents and off we went. We returned the car 2 days later, Thursday the 27th of June, they viewed the car saying everything was perfect, signed it off and said the deposit will be refunded within 2-3 working days. Agreed and left. We emailed them querying about the refund on Wednesday almost a week after dropping off the car, no response. Emailed all possible addresses we could find on Friday morning, only response we received was to their CT office to sort the issue out. That afternoon we called them and tried to find out what is happening. They contacted head office and we had to call them back to find out what the problem is, they claimed that we damaged the front left of the vehicle. We had signed the vehicle over as no issues were noted and told the deposit will be refunded within 2-3 working days. So they said they'll contact head office again and find out. They called back and said there was a mistake and the money will be refunded. It is almost 2 weeks with no refund. They have caused a huge inconvenience as we have to phone them to find out where our money is and they do not respond to emails, we needed the money used for the deposit. "
And I will report you to your landlord and whatever car rental organisation you belong to. 

Willem de Bruyn




From: Willem de Bruyn <***********> 
Sent: Thursday, 18 July 2019 12:34 PM
To: 'Woodford-Pravesh Premdutt' <***********>; '<***********>; 'Woodford-Customer Care 2' <***********>
Subject: RE: CT-19826 C1622

Dear Sirs

You are referred to the enclosed emails. Your company seems to be in a habit of making false claims of this nature as per Hello Peter. It is fraudulent and goes on over and over. Hello Peter is a testimony to the false claims by your company.

Let me spell a few things out to you for clarity:

•	There never was a dent or scratch when we left the car. I am a vehicle restorer and collector with a modest collection of 16 vintage and veteran vehicles restored to riginal condition, from a 1930 Model to date. I understand panel beating and bodywork. You representative and my wife and I inpected the vehicle over and around, including a minute 3mm mark on one rim and a “chip of some 1.5mm on the windscreen (which was there) too small to be photographed when I attempted to so in the presence of you representative. There was no mark, scratch or dent on the front door or anywhere else.
•	Secondly your two representatives refused to  inspect the car with us at delivery, notwithstanding repeated requests with us. They were again called when we tried to open the car but refused to come out of their office frantically busy locking up. 
•	I signed every document in your office at the airport  SUBJECT to an inspection which your (remarkably arrogant) two officers then, as explained, refused to do with us.
•	We had a very lengthy argument with these two as to why you deduct R15 000 since we could never owe you this much. We have full insurances on the car. It now seems there may well be a sinister reason behind this. Or it is a case of a false claim. 
•	I am livid about this false claim. Your website and Hello Peter is a disgrace. It seems not to be a once off mistake but a deliberate tactic of your company.

You have until tomorrow afternoon 16h00 to reverse the R15 000 on my wife’s credit card, failing which:

1.	I go on Hello Peter and your company website and explain your fraudulent tactic. In full detail. The general public needs to be warned against you. 

2.	Deliver affidavits by both my wife (whose card you deducted from) and  I to ABSA for the reversal of the R15 000, which has been reported to the bank as a fraud by you. The bank is awaiting our affidavits.

3.	Demand the name of the inspector who inspected the car with us and a statement from him as to the events at the inspection. I doubt if this will be forthcoming, in which event I will commence criminal proceedings against this individual and you company for a fraudulent report and business practice. 

Fraud does not countenance contractual agreements or waivers. Please let me have any document that entitles you to deduct the R15 000 from the credit card of ….
Willem de Bruyn


