Don't expect their systems to work or competent staff
To whom this may concern, never in my life have I dealt with such incompetence. I have dealt with medical aids in the past, but you must seriously reconsider your systems and staff capabilities. We are not getting any feedback on any of our queries. Not once, since September when the claims started. You are quick to take premiums but it is so convenient to say "that is the correct email, but there is nothing on the system". 

Please provide urgent feedback! You have had this since 06/10/2022. Please confirm if you have a working system and competent people, if so your turnaround time has reached the deadline some MONTHS ago...

I tried to register Chronic, no feedback, 

We had authorization, but somehow their systems lose information until they somehow dig deep and find it. How is this possible?