Cancellation of Contract
I was called by one of Vodacom's service providers (Mondo Mobile) to offer me a data contract. At the end of the call, the telemarketer confirmed that if for any reason I was unhappy I could cancel the contract within 14 days. I chose to exercise this option and subsequently called into the Vodacom call centre and cancelled the contract on the 31 March.<br> <br> It is now June 22, 2015 and after countless calls ( to **********) and requests to the manager in charge Vis Chetty to call me, without any success, The contract has still not been cancelled.<br> <br> Each time I call I get the same response that the matter has been escalated for collection. I have asked to be called to be given feedback, but feedback is never forthcoming and if I don't call to follow up, nothing happens.<br> <br> So until collection takes place, I am left paying for something than I do not use.<br> The customer service has been pathetic to say the least.  