Extremely bad service with no feedback or care
I have been contacting Bonitas since i joined in December 2021. The service is so bad and no feedback. My chronic medication requested from Pharmacy direct, they confirm delivery but only received my medication 3 weeks later. Every time i call they place a new order, When delivery took place it was 3 parcels in 3 days with the same medication. I am also charged a levy that i pay to Pharmacy direct and recently looked at my medical aid statement and see that funds have also been taken out my savings. You approve the chronic medication and i don't mind paying the levy but also take funds out my savings. This is really terrible service from Bonitas and will be changing medical aids shortly.