Betway false and misleading advertising, very poor service.
Good day


I got an sms on friday that said if n deposit amounts up to the value of 2500 i wil get an amount extra or free bet. I did top up more than 2500 combined saturday friday night and sunday and did not recieve it.

I did log a quiry the 21st but still nothing happened

I asked them multiple times "can you kindly look into that for me. I did make deposits up the the amount of 2690 which is more than 2500 but the account was not credited like the sms stated. If you need to see the sms just look at the sms that was sent to my account on friday about the promotion. Hench why i made deposits more than 2500 to qualify for the promotion." 

The agent i spoke with  said that they can see the sms was sent on friday and that he wil esculate for me and feedback will take about 6 hours but still no feedback was receieved and it was almost 24 hours now. I messaged them once again...after s 4th atrempt with tons of excuses..

I was on the phone with a lady that said she would come back to me she have to speak to her team leader first because they picked up only a certain amount not the whole 2690 so she wouldve came back to me but still no answers. I sent this message to them on facebook ant they said i did not deposit the full amount only a 3rd of the amount. I have screenshots of proof where as i did deposit the amount in the timeframe they set for me. I told them on facebook i am going to hele peter to report this and within seconds my account was blocked. Betway never responded in such urgency before. Usually we wait weeks for feedback but the moment i said hellopeter they blcoked my account to disallow me to get any info from it after they chowed so much money from me.

Now i ask why do they block my account just because i wanted answers? Why did they advertise a promotion to mr and not keep their end of the bargain? It leads to false and misleading advertising. I will glad ly remove my bad service review once they unblock my account and credit my account as the promotion they sent me stated. I also have proof that i did deposit more than what was required ahould proof be needed.