Intentional fraud
On the 7th October 2022 I was contacted by a consultant named Renee. 4 minutes into the conversation she stated her reason for contacting me, regarding one of my cellphone lines I have with Vodacom. Informing me that I qualify for a reduced payment plan of 65% but with more added benefits of (5gday and 5gnight over 36months). However should I have any unused data it will automatically carry over for the next 2 month. Also stating that should I be eligible for an upgrade that It would have no effect on the price plan. She carried on by saying as an extra incentive they are gifting me a HP laptop with which I can do whatever I want, whether I keep it or gift it to someone will not matter as I won't be paying a cent on the said laptop.
Not only did this woman deceive me, she outright lied to me from the beginning and proceeded to process a new line (contract) on my behalf tying me to a 3year fraudulent contract.
The laptop that I received was for 5gday and 5gnight and was going to be debited after 24 hours.
I contacted the Mondo Customer Service and my complaint was escalated, laptop collected from me and all I got was an apology.
This was intentional fraud and malicious just to make a quick sale and I would advise customers to be extra cautious when they get these kind of calls from Mondo coz the only thing the customer will get is an apology.