Absolutely pathetic service
I was a member of prosano/bonitas for almost 19 years and of late received the most pathetic service resulting in me terminating my membership<br> <br> My maladies all started when i wanted to downgrade from my bonclassic option and was told i couldnt do this as it is only done at the beginning of the year.  No other options were mentioned to me at this time even though i asked for it.  For financial reasons I then had to cancel the membership.  Let me just say out of all your departments your cancellation department is by far the best.  I received an sms and email almost immediately.  An agent even called me to confirm.  He then (from the cancellation department) advised me that I could do a change of option if i provided my financial documents to support it.  He sent me the form, which i completed.  Whilst I was gathering my financial statements I requested my cancellation be stopped.  This was not done, and after it was cancelled i asked for it be reinstated, which was also not done. This space does not allow me to mention all the frustrations i endured to try to get it reinstated.  Suffice it to say it is evident you want your members to leave.  So thats what i will do.