##### Call: 208-336-1560 | Email: Artiscaps@msn.com
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# Artis Metals FAQ
#### Frequently Asked Questions and Answers
     How long do your products last?
Since our products are made of a heavier gauge Metal than our competitors (our products are mostly 26 gauge vs. 28 or 30 gauge products commonly found), they last from 10-30 years depending on the climate and location of installation and which of our materials or coatings you choose from. We offer our products in a choice of metals including Galvanized, Aluminum, Copper & stainless Steel. Additionally, we offer color powder coating solutions in order for our customers to perfectly match our products to the exterior of their buildings.
     Do you provide custom made products?
Our Ventilation product offering is very broad and many of our products would be considered “custom” to our competitors. However, we will always take a look at a customer’s needs and as long as the work is economically and practically feasible we will produce the product for our customers. WE also partner with a powder coating operation to provide extra protection and a variety of color offerings.
     What differentiates your product from the competition?
Our products have been utilized domestically and internationally for over 70 years. This customer base of residential and commercial users has provided us with extremely unique feedback regarding our products, their design, and Use. These products have evolved with the US Construction economy and now are assisting in the Green revolution of providing lower heating & cooling costs Through energy efficiency and whole House ventilation applications. We believe our friendly & prompt service, no minimum order requirement, and higher quality product line are what differentiate us from our Competition.
     What are the benefits of your Turbine Ventilators?
Turbine Vents offer a low cost, Green solution to ventilating residential or commercial space. The Artis metals Turbine Vent is designed with a special spindle System that was originally patented in the 1960’s and ensures a smooth, time enduring, rotation of the “bonnet” ; therefore providing consistent & quiet air Ventilation.
     Why utilize metal Vent Caps & Ducting?
Over the past 20 years, the construction industry has seen a significant influx of lower cost plastic hvac products. From roof Caps, to Wall vents, to ducting. Plastic products have a tendency to become brittle and ultimately fail. A well made metal cap or duct will always outlast and outperform cheaper plastic products.
     Who do you sell to?
Our primary line of business is the wholesale of products to suppliers & retailers in the HVAC, Roofing, Construction, and Chimney Industries across the country. We do specialized custom work for certain oEMs and contractors in the HVAC industry. Secondarily, we provide sheet metal products to industries outside of the HVAC. WE will field anyone’s calls and if you are a Contractor, homeowner, or other customer that we cannot wholesale to; we will connect you with one of our distributors.
     How do you become a customer and order?
We set up accounts for new customers if they would like to be invoiced or we take orders from customers and charge their credit card. Credit applications and available Online and for current customers we have an online order submittal form.
     How do we reach you for an order or question?
We can be called at 208-336-1560, emailed at sales@artiscaps.com, or faxed at 206-343-9679. We are available in the office from 7:30 to 5:00pm Mountain Time, Monday to Friday except on Holidays. We will be happy to assist you. You can send us an email or leave us a voicemail and we will promptly respond to your inquiry.
#### Ask Us a Question
## Questions?
Please feel free to contact us at 208-336-1560
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## CONTACT US
Local: 208-336-1560
Fax: 208-343-9679
Email: artiscaps@msn.com
## MADE IN USA
Artis Metals Company Inc.
3323 Chinden Boulevard
Boise ID, 83714
## PROUD MEMBERS OF
### Copyright © 2022 Artis Metals HVAC Vent Manufacturer. All Rights Reserved
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# Meet Our Team
| Firm | Territory | Contact Rep | Phone | E-Mail | Website |
| --- | --- | --- | --- | --- | --- |
| Ron Archer Associates Inc. |  | Greg Archer | 732-618-8127 | garcher@goodwinarcher.com | < |
| Ron Archer Associates Inc. | NY (South), NJ (North), CT (South) | Ron Archer | 732-915-8032 | rarcher@goodwinarcher.com | < |
| Mitchell Enterprises | TX, NM (South) | David Mitchell | 972-239-0063 | david@mitchellent.com |  |
| ETC Sales | NJ (South), PA, DE, MD, DC, VA | Mons King | 610-659-5763 | monsgwen@msn.com |  |
| Artis Metals Internal Sales | All Other States & International | Kia Alspach & Samantha Gaskell | 208-336-1560 | artiscaps@msn.com |  |
# Guarantee
#### Our Guarantee
All products are guaranteed to be free of defective material and workmanship for the period of one year from date of invoice. During that period, if any parts prove defective, they will be repaired or replaced free of charge at factory option; if upon receipt of a return authorization , they are returned delivered prepaid to the factory. This guarantee does not however, cover any damage caused by neglect of lubrication, accident or overload, improper installation, modification of original design or repairs made or attempted outside of the factory without written authorization from Artis Metals Company, Inc.
Correction of any verified defects by repair, replacement F.O.B. the Artis Metals Company, Inc. factory or credit to customer’s account shall constitute fulfillment of the guarantee. No cash or check refunds will be issued.
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