Refund
I bought tickets to Bali and two other cities in Indonesia, on 10 March 2020, for departure in April 2020. Due to increasing Covid 19 cases around the world being published in the media, I decided to cancel my trip 2days later. I was just told I would loose a lot of money and they couldn't tell me what percentage I would loose. I was just told they would apply for the refund and that it would take up to 12 weeks as per travel rules. After 12 weeks I received no feedback. I phoned customer services. Since then I received better service and some of my monies was refunded. Still waiting for feedback regarding the Indonesian internal flights refund.