Paid for premium express, DHL shipped as standard local post
I paid premium express for a package sent from Berlin to South Africa, and I've been tracking it on DHL since then, but now that its in South Africa, DHL now says it was never an express or premium delivery and that it was sent through another company, not DHL, and that it had been sent via the local post office, or atleast this is what Sade told me.

I then phone and they say it was sent via ecommerce instead, I was then transferred to Femi who says that it wasn't sent via ecommerce but just standard letter post. 

The tracking website Buhle sent me, clearly says DHL shipping is logging the updates, while telling me DHL is not managing the package.

Then Femi says that its been handed off to a private courier instead, where it is we're unsure besides it being in Cape Town. 

I have my receipt, that I got, while at a DHL shop, in Berlin, stating Premium express 5kg. Which should of taken 5 to 8 working days. I sent it on the 16th September. its the 11th of October now.

The long and short of it is, I was sold their premium service, and instead of providing that, they sent it via the standard post and despite having proof I paid for the premium service, they're telling me that doesn't matter because they didn't provide it to me in the first place.