Mondo and MTN Nightmare
Mondo and MTN have been nothing but a nightmare since 09 February 2022. That is how long my query has been going on and has escalated to the moon since then! Because "your query has been escalated" is the only response I get, then I was contacted by a lady called Zaheera who assured me that my query has been settled and is well, only to find out that the amount that I was told would be waived was debited from my bank and the actual credit that is due to me has not been made!!! I am completely irate as I have had numerous chats with numerous agents regarding this and absolutely nobody has assisted in the corrected manner!