WOODFORD CARE HIRE IS NOT REFUNDING MY DEPOSIT WITH NO REASON
I hired a card at Woodford 2 weekend ago. I had to miss 3 appointments as a result of their inconsistencies, unclear policies and unfriendly customer service. I spoke to their general manager and had to throw a tantrum just for them to get something done. That was the start BUT here is the cherry on top of the cake. 

It is now 2 weeks later and I still did not get my deposit back. The car was returned the next day. I was told that after returning the vehicle I will have my deposit back within 48 hours. Thats a LIE. I send them an email asking about it. We then discovered that they BANKED my deposit for no reason. Their email - "Dear Mr. de Villiers,
 Reference to your R5000.00 holding deposit refund, please note that I have escalated the matter to the Senior Manager in our Finance Department and the matter is receiving an immediate attention." 

They blamed their machines and promised me a refund. It is now a week later and still no refund. I called their head office speaking to the accounts lady and all I got was no answer, told nothing and the phone dropped in my ear. 

I went and call 2 general managers, Prevess promised to get back to me within 10 minutes, guess what I am still waiting. They are quick to give you endless ****. They took my money from my credit card where I am loosing out on interest and pay penalties on the amount. 

I will NEVER in my life want to do business with such a bunch of unprofessional, inconsistent crooks. You ask for their CEO and he is to HOLY to even get his name. You speak to them and they are fooling you and its a culture clearly right out their company. 

I am not impressed and if I don't get my refund by the close of business I will proceed with legal action and open a fraud case against WOODFORD CAR HIRE. 

I AM BEGGING YOU IF YOU READ THIS NOT TO DO BUSINESS WITH THEM. IF YOU DO PREPARE YOURSELF FOR ENDLESS ****. I