Excellent service and communication on travel refund
I would like to commend Flight Centre on the handling of my refund when our flights to Vietnam were cancelled due to the Covid-19 crisis. Yes, the refund took longer than expected to process but that should be expected given the unprecedented situation. The email contact centre responded speedily and Jarryd Harris kept me informed of the status and time frames at all times. The credit card that was used for the initial purchase had expired in the interim and he proactively aranged to do the transfer to my new card. The money has since cleared. Given the difficulties the tourism industry is facing I am so impressed with the professionalism of Jarryd and Flight Centre that I will certainly book through them again.   