So following the previously reviewed experience I received a phone call from the Dr. who was very intent on making the situation right. He did all the right things to make sure that we were certain that he appreciated our business and was very apologetic about the unacceptable wait the day before. This is precisely how any business should react to a bad customer experience. The subsequent visit to complete the wisdom teeth extraction consult was very expedient as was our visit on the day of the surgery. 

In short, the office resolved our very unsatisfactory experience in a very impressive manner.