Contracted device was EXTREMELY different to what was offered
Let me be up front - I would give this company a 1 star based on the telephonic sales experience I had.  It gets 2 stars because of David who made the cancellation quick and hopefully painless.  And I hope the courier is not going to deliver my cancelled order... my reference for that cancellation is RCO317853

I recently had some billing issues with MTN, which I don't think they're going to resolve to my benefit, so I was kind of expecting a call from them at some point.  I got a few calls from "MTN", which I ignored, but eventually thought maybe it's regarding my billing issue - it was not.

I can't remember the sales consultant's name and didn't get a reference number, but she was trying to sell me an amazing laptop for only R230 extra a month. She also said that I was one of 1000 lucky contract customers to be offered this deal - I'm sure this was just sales nonsense, but that didn't matter as I was getting excited about that. She immediately tried to confirm my address details before discussing anything else further - great sales technique for the non-skeptical, but also, not a very moral and honorable approach especially for those struggling in today's financial climate.

I had to ask her for the laptop specs several times. I'm not completely clued up on the latest tech and all involved there, but I know enough to know what's good and have built several PC rigs for work. So, I was extremely skeptical as this deal seemed too good to be true. I was told it was a touchscreen (with stylus if I'm not mistaken), Win11, 11th Gen Intel CPU (i5 or i7 - not sure she said which), 1TB SSD and an RTX 3080 - I think it must've been a 3060 and she read it wrong because the 3080 can cost around R25000 and the value of the laptop was said to be R27000.

Hearing these specs for the 3rd time and confirming that my total monthly cost would be R430 including my current contracts, I said let's do it. Went through the Ts & Cs and I confirmed the cost of this deal this process again.  Said the final "yes" and the order was placed.

I then got the contract via email which listed the contracted device as something completely underspecced from what the sales consultant sold to me.  It was a weak Celeron CPU, 128GB SSD and NO dedicated graphics card whatsoever - David who cancelled my order and contract confirmed the specs of the contracted device for me.  HUGE problem!!

The next big problem is what my debit order mandate said.  On the sales call, I was told that the told repayment would be R15000 over 36 months (another great reason for me to get the deal).  When I looked at my DO mandate, it said maximum collection was R15002 and my Instalment amount was also R15002!! I've never gotten a mandate that had both those amounts equal - the instalment amount has always been the monthly fee, not the maximum collection amount.  Even though David (who cancelled my contract/order) said I would not be billed that, but only the agreed upon R430. This is not what my banking app is saying - imagine I didn't reject the debit order and R15002 came off my account - I'm pretty sure this payment would've bounced.

If what the sales consultant sold me was what was on the contract, I would've been happy with the deal and I'm sure I would've made them issue a new debit order mandate.  Either the sales consultant was very confused OR she straight up lied about the deal OR the Mondo database is so *****ed up, it's presenting the incorrect details to the sales consultant.  Either way, something or someone messed up and this needs to be dealt with ASAP.