Duties and taxes not aligned with other courier companies
On numerous occasions I have ordered sports apparel from overseas. It was the first time I used DHL and was charged a ridiculous amount, basically almost the same price as the cost of the shirt. I agree taxes/duties should be paid but the amount charged was a total rip off. DHL also have other additional charges. People need to know about the additional charges before they order. Other couriers have never charged such ridiculous rates. I was told to email through my query with the invoice attached so that they could assist with clearing it for me because sometimes the department can make a mistake. I sent through the email and activated a read receipt and delivery note. The message was delivered by has not been read and 3 days have passed already with no response. I have even called on several occasions but the call centre agents want to avoid you and refer you to another department. The service has been awful. I would advise you to use other couriers to avoid this disappointing and unpleasant experience.