No payment solution for missed debit - No cover - customer *****ed
Missed a debit order and want to make a payment manually. Thaeir sms link keeps on bombing out when you try to make the payment. Not even their online portal have the functionality to make a manual payment - makes you wonder why, since the agent tells me that I am not covered now which means I cannot use my can for two days till they catch a wakeup and send me a payment link again. So basically, if I do get into an accident, I'm *****ed. At least they've received some premiums up till now with no claims - guess who walks away the winner. You would think for a company with so many clients they would at least have a payment function on the customer portal - really, it's not rocket science - or is it done deliberately...