SICK and tired
my situation is going on for ALMOST three months now.
This is some of my CORRESPONDENCES
Sir/madam
I called in several (3) times on 20/03- up to my call today the situation I has not been RESOLVED
THE crux of my call on 20/03 was to CANCELL an upgrade I had placed on 13/03
The reason for my cancellation was due to A TECHNICIAN calling in and advising
Me that MY LINE could not be synched to 4 mbs. 

The FRUSTRATIONS leading up to today’s call is as follows:
20/03 called at 8:50 spoke to PHUMELALA; who advised me cancellation
Was done; will SMS me a CONFIRMATION in about an hour’s time

Little over an hour (10:20); spoke to BUSISIWE- query about SMS; she tells me cancellation
Not done TOLD ME THEN will e-mail PHUMELALA to remind AND told me SMS will follow

Almost two hours later (12:19) spoke to MEDDIE (not sure about name/spelling)-
Still not done BUT assured me it would be done by AFTERNOON. WAITED TILL
Next day though but was a holiday
Called today (22/03 at 10:55) spoke to AMINA – explained situation to her- she
TRIED TO HELP ME (but regrettably) informed me NOTHING WAS DONE; UNDERSTOOD
My concerns and advised me she will do it as soon as she get a manager- I asked to 
Speak to manager- waited almost 10 min. but WERE in a meeting- she took my info
Down and told me they will call me –it is now 11:53
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
Did not receive current bill – REQUESTED on 16/04
Received then NOTICED I WAS INCORRECTLY BILLED  -  PHONED back  [10210] to query;

They told me FURTHER QUERY with sales [10213]
Did this corresponded with NOMPUMELELO; TOLDME CANCELLATION WAS
DONE – REQUESTED e-mail – obliged
CALLED BACK TO [10210] – spoke to a RENEE – understood problem but i
Did not have a REFERENCE NO. FOR THE CANCELLATION;
SHE LOGGED COMPLAINT; gave me reference no.  ********** 1 – also SMSed 
The info. – told me to call back in about seven days – should be sorted out
SAME afternoon/morning CORRESPONDED WITH NOMPUMELELO regarding
Reference no for cancellation. She kindly sent IT TO ME  -  ********** 35A
Today 24/04 called to query situation – STILL NOT SORTED OUT
SPOKE TO SAMKELISIWE- [almost ½ hour] – after much CONVERSING
Told me she will get a manager to call me [at that point I told her I was
TOLD THAT In the PAST [about 4 times and it NEVER HAPPENED]- she eventually KINDLY
Understood my PLIGHT and got me a person named APHIWE to speak to 
me-  this call
Eventually came through- and only lasted about 3 minutes; she had another URGENT CALL
And was going to call me back   -  its about 45 minutes now--- so I am not sure if APHIWE EXISTS
OR TELKOM gives a damn about its  customers

Spoke 16/04 to RENEE regarding cancellation  [10210]
Explained I received info/e-mail from NOMPUMELELO
Wanted reference no   - did not have
LOGGED DISPUTE FOR ME – NO  ********** 1 – CALL 
Back 14 days to follow up                                                                        [abt 28/04]


CALLED 10213 

Communicated via e-mail with NOMPUMELELO-         on same day
Problem with sending mail
KINDLY gave me info was seeking on 17/04    - ref no   ********** 35A


Corresponded via e-mail to a certain Samantha Naicker 
Assistant Ops Manager - BILLINGS from 19 May 2018 onward (on
Several occasions – told me will forward/help with situation-

NO CORRESPONDENCE FROM ANY BODY AND PROBLEM STILL
NOT RESOLVED. (IT IS now almost three months later 5/6/18)

MIKE S. GOUNDEN