Home Router Horror
Since October last year, Mtn has been debiting my account for a home wifi router package. Although I have taken the deal, I have been able to use the router having received it in October. The router got sent back to MTN Southgate for them to have a look at it and hasn’t been sent back since. This was at the beginning of December between various calls that the device just needs to be activated until I got fed up and sent it back. I visited MTN during the first week of Jan and they told me that the device is still at the warehouse and that I need to call REWARDS CO (or something like that) of which I did and they required a references number which MTN is unable to provide me. I’m stuck with no router and paying roughly 1.1k a month for nothing. Nobody is willing to help me yet a have to pay every month for something I don’t even have in my possession. Never mind working. Absolutely horrible service and I’d like to take legal action against MTN for basically ROBBING ME each month of my hard-earned money.

The latest update: 17 February 2022 I went back to the MTN store South-Gate to find out what was going on. The store assistant "Monde" who had initially assisted me in returning the device said the issue is with the sim card. This was not correct because the "activations" team had advised me during October of 2021 that the sim card is active and that the issue is with the device. It turns out that THE DEVICE WAS NOT SENT BACK, all this time. The device was sitting in the storeroom of the branch since December (Mondo confirmed this, as the IRMS number he provided me was invalid and made up. The box was dirty and full of dust, which was not the state I had returned it in. This store assistant needs to be REPORTED. Every day associates drop my call or say the system is offline and therefore cannot help. It has become a ritual to call Mondo every day with no assistance. Every day I get told that they are awaiting confirmation from DSV to process my cancellation and refund. TODAY a debit order went off for the device.  I lost hope in MTN & Mondo in resolving this issue.