Pathetic Customer service!
I received acknowledgement from Sieraj Arendse (one of the 1-grid support team) that my service will be cancelled at the end of the billing cycle on 23/10/2018 (my agreement ended 26/10/2018).

Another staff member has issued me an invoice for another month of hosting and their system keeps attempting to charge my card (auto renewal was disabled).

This should not be happening and to boot, the staff keep closing my support requests to resolve this issue.

Utterly pathetic, this "service" provider does not even deserve 1 star.