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# Frequently Asked Questions
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### Course Logistics & Information
**Do you offer special pricing for government organizations?**
Yes. Please visit our  for more information.
**Do you develop customized classes and hold them onsite?**
Yes.
**When is payment due for an open enrollment class?**
Payment for open enrollment classes is due at the time of registration.
**Do you accept credit card payments?**
Yes. We accept all major credit cards: Visa, Mastercard, American Express and Discover.
**What is the dress code for an open enrollment class?**
Dress code for open enrollment classes is typically business casual (i.e., business suits and sweat suits are equally discouraged; slacks, sweaters, open collars, casual shoes are encouraged).
**Is breakfast/lunch included with an open enrollment class?**
Yes. Coffee, tea, juice, and pastries are available in the morning. A working lunch is also provided, and an afternoon break includes soft drinks and snacks.
Some locations can accommodate medically-related dietary needs such as food allergies or needs associated with Crohns, Celiac or diabetes if made several days in advance. Please note, if you have special dietary preferences, you may need to bring your own meals.
**What times do open enrollment classes start and end?**
Open enrollment classes begin at 8:30am and conclude at 5:30pm. Please plan to arrive 15 minutes before class begins. If you need to arrive late or leave early, please communicate with the class instructor.
**Where are open enrollment classes held?**
Open enrollment classes are held at various locations in the following major cities across the USA: Atlanta, Boston, Chicago, Dallas, Denver, Las Vegas, Los Angeles, New York, San Francisco, Seattle, and Washington, DC. Class locations are subject to change. While we make every attempt to prevent changing locations, please confirm your class location prior to booking non-refundable hotels.
**Do you offer CEUs?**
We are also a Project Management Institute (PMI)® Registered Education Provider (R.E.P.) to offer approved training in project management for PMI® credential holders. PMI® members looking to earn Professional Development Units (PDUs) can take our course, The Effective Facilitator, as a pre-approved activity worth up to 24 PDUs.
**What is your cancellation/transfer/refund policy?**
Cancellation requests must be received in writing (via response to your confirmation email) a minimum of 30 days prior to the start of the class in order to receive a full refund. Refunds are not available for participants who wish to cancel less than 30 days prior to the class. The fee can be applied to any future class within six months of the original course. Rescheduling is allowed on a one-time basis only. Failure to appear without notification results in a forfeit of the class fee. Participant substitutions are acceptable.
We make every attempt not to cancel any scheduled class. If a class cancellation is required for any reason, participants will be notified 10 calendar days prior to the class via phone and/or e-mail. Participants may apply the registration fee to a future class or request a full refund. Please note, when a class is cancelled, we will reimburse any airfare cancellation/transfer fees up to $100 after receiving flight cancellation/transfer receipt.
**How do I register for an open enrollment class?**
 for the open enrollment class of your choice or  for a personalized recommendation on the class that’s right for you.
**What is the cost of an open enrollment class?**
Standard registration fees for open enrollment courses are typically determined by class length. Please visit our  page for individual public course pricing.
Have more questions? 
### Accounting & Payment
**What is your cancellation/transfer policy?**
Cancellation requests must be received in writing (via email) prior to the start of the class. If a cancellation request is received prior to 30 days before the start of the class, the participant is entitled to a full refund. Refunds are not available for participants who cancel less than 30 days prior to the class. The fee can be applied to any future class within six months of the original course. Rescheduling is allowed on a one-time basis only. Failure to appear without notification results in a forfeit of the class fee. Participant substitutions are acceptable.
**Are you a minority owned certified supplier?**
Yes. We are nationally certified with Georgia Minority Supplier Development Council (NMSDC). **Cert # AT01451**.
### Webinars
**Can I access recorded webinars if I missed the live event?**
Yes. If you have registered for one of our live webinars, you will receive a follow-up email that includes a link to the recorded session. You can also access our On Demand Webinars by filling out a short form.
### Facilitation Training & Services
**How do I become a certified facilitator?**
For experienced facilitators seeking certification, we can prepare you for certification by the International Institute for Facilitation () as a Certified Master Facilitator. CMF designation recognizes experienced facilitators highly skilled in the 30 CMF sub-competencies.
To begin the process of achieving the CMF certification, facilitators must have facilitated a minimum of 30 sessions in the past three years and meet several stringent requirements, including submitting a recording of a session assigned by . We suggest you first register to take our 3-day Effective Facilitator class followed by the 2-day Facilitation Prep class. We have integrated the principles from The Effective Facilitator with the 30 CMF sub-competencies.
To become a Certified Master Facilitator™ requires you to submit four items for review and assessment. Below you will find a simple explanation of the four items.
* You must document a minimum of 30 distinct facilitated sessions over the three-year period prior to application. (Certified Competent Facilitators and Certified Professional Facilitators received credit for 15 sessions.)
* You must submit reference letters from a minimum of five clients.
* You must provide a written submission that responds to questions about your knowledge and experience across each of the 30 sub-competencies that make up the Master Facilitator Competencies.
* You must submit a written facilitator guide and a video of you facilitating a session based on a topic and specific participant role-plays provided by . Two -certified assessors will assess and review your certification package.
The IAF Certified(TM) Professional Facilitator (CPF) is the professional designation for IAF members who demonstrate having Core Facilitator Competencies. The Core Competencies represent a fundamental set of skills, knowledge, and behaviors that support effective facilitation in a wide variety of contexts. To learn more about the CPF assessment process, please visit .
**How do I become a facilitator for Leadership Strategies?**
Please email your resume to our Director, Training Services at dadelman@leadstrat.com. Facilitators are carefully selected based on a set of targeted characteristics that separate expert facilitators from those that are less experienced. We also specifically look for facilitators who bring a broad range of experience to the table to meet the needs of clients in a variety of business industries as well as in the government and non-profit sectors.
Once selected as a full-time or Core Team facilitator, you go through an in-depth certification process involving practice sessions, structured one-on-one feedback, and supervised facilitation experiences. This rigorous approach helps us to ensure that each of our primary facilitators delivers a consistent, high-quality session every time.
**What is the typical price of a one-day meeting facilitation service assignment?**
Facilitation, consulting and course customization services are charged based on the daily billing rate of  and consultants, which vary according to skill level. Community-based, non-profit organizations receive a 20% discount off our standard rates.
### Contact Us
**How can I contact you after normal business hours?**
Please call our main number at 1 (800) 824.2850/770.454.1440 and choose the extension of the person you’d like to contact to leave them a voice message. There is an extension for emergencies.
## Have a question that didn’t get answered above? We’re here to help!
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###
# Driving Results
“It gave me tools and techniques, and I think, most of all, a real sense of confidence.”
## Customer Stories
**Sinead Condon and Kevin Mackie of CA Technologies**
They discuss the tremendous impacts on agility, innovation, and success that taking a facilitative approach to leadership provides.
**Share Your Power, Marlow Zacher**
Marlow shares the importance of building consensus and the positive effects it can have on improving soft skills between diverse groups.
**Carolina Venot**
After completing the Advanced Facilitation Skills class, Carolina shares why our courses are so valuable.
**Nancy Alexander**
As an experienced consultant, executive coach, and facilitator, Nancy describes the transformative power of our Effective Facilitator course.
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### Genuine Parts Company – Unsurpassed Levels of Engagement
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### United Way of Southern Mississippi
A volunteer Strategic Planning Alliance, chaired by Aletha Burge, scheduled two Strategic Community Build sessions to discuss key strategic questions before the United Way of South Mississippi related its mission to create sustainable community change. This alliance addressed both how the change is implemented and the role of the alliance in achieving this mission in communities throughout southern Mississippi.
### Manheim Australia
Manheim Australia, a division of Manheim International – the leading global provider of used vehicles to the wholesale and retail markets, recognized an existing, but untapped, opportunity for growth that had not been achieving in recent years. Read how he and the rest of the Manheim Asia Pacific leadership team used Leadership Strategies to execute a strategic planning session that was able to “easily cascade detailed action plans and related accountabilities deeper into the organization shortly following the workshop.”
### Marathon Oil
When Marathon Oil Corporation, a Fortune 100, independent international energy company based in Houston, TX, realized it needed a better process for executing strategic planning workshops they turned to Leadership Strategies for facilitation training. See how what started with two employees in a public class turned into an entire department of internal facilitators to support improved performance on projects of up to $1 billion.
### Manheim United Kingdom
At Manheim United Kingdom (UK), a division of Manheim International – the leading global provider of used vehicles, facilitation skills had not been a focus for internal training and development. Never having any prior facilitation training, Manheim UK’s Rebecca Hartley, Human Resource Manager, attended The Effective Facilitator, a course offered by Leadership Strategies, Inc. (LSI). Since Rebecca completed the course, she has seen the benefits of facilitation training at both an organizational and personal level.
Rebecca has seen increased participation in the meetings she facilitates on a global level, saying “In putting into practice the facilitation skills I’ve learned, I’ve been able to get people to arrive at answers themselves instead of me telling them the answers.”
### Fortune 100 Insurance Company
The 6,500-person IT department of one of the largest insurance providers in the United States developed an improved approach to the inception phase of IT projects, incorporating techniques adopted by The Effective Facilitator into the Requirements Analysis methodology. The new approach resulted in as much as 45% reduction in time and effort for executing the Initiate phase. Seven pilot projects executed with the new approach resulted in a savings of approximately $100K, and projected savings from a broader rollout in 2013 is expected to exceed $600K.
### The United Illuminating Company
Awarded the prestigious Platinum Impact Award – the highest level awarded by the International Association of Facilitators, The United Illuminating Company (partner of Leadership Strategies) was recognized for significant results reached through the integration of facilitation and collaboration in strategic planning. Read about how their Safety Strategic Planning, led by Dorothea Brennan, resulted in significant safety performance improvements, including a **79% reduction in the frequency of motor vehicle accidents.**
## Share Your Story
We’d love to hear how you’ve been empowered through our facilitation classes!
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