Pathetic service on valid queries
How does a business allow for a queries to be unresolved for 2 months. The queries relate to my benefits and incorrect allocation of claims. I have followed up numerous times with Bonitas and each time a consultant tells me they will get back to me. I even asked for a ETA on resolution or a status update to no avail. This is absolutely pathetic. I am at the point where I am raising this matter with the Medical Schemes Council, perhaps they will get better feedback from Bonitas.