Affinity health - empty benefits
I I'm very disappointed in Affinity health.
They are very fast to sell you the medical aid policy and they are very fast to take your money every month.
I will never ever suggest anyone to go or use affinity health never.
I were sick and went to casualties, I had to pay for everything myself.
I went to see a doctor for my arm that was painful the Dr send me for x-rays and a sonar.
Which again I received an account for and had to pay again.
The doctor told me that I would need an operation on my shoulder.
I did send an email to affinity's  Pre-Authorisation.
The next day I got a call from one of the consultants that ask me when did I had the car accident, I were very surprised and ask him what car accident I did not say anything about a car accident 😡
They emailed me papers that the Dr needed to fill in and I did mailed it back. Then they wanted quotations for the hospital and Dr and and.
I did get everything and mailed it to them, and 2 days before I had to go for the operation they send me a email to say it's been declined. 
I think it is bull ****.
We as members paid every month and could not use any of the benefits that were promised.
They sit behind the desks and collecting people's money for nothing, it's like stealing money.
I feel that they need to refund the members money

Christelle .