Shocked at Bonitas and Pharmacy Direct lack of care for people
Good Day

I ordered medication last week from Pharmacy Direct because Bonitas charges me more when I go elsewhere. 

I noted to the agent no generic medication and I was not asked before packaging if I was okay with generic medication for Glucophage. No phone call no sms Pharmacy Direct just sent me Cadbower XR 1000.

I get sick when I use this generic medication that is why I do not use it yet it was delivered to me today. 

I requested Glencet which was not delivered to me either. 


A few months ago they delivered medication I did not request and I still have not received my refund. 


When will the Medical schemes learn that Pharmacy Direct? Bonitas please do something about this company or escalate their service as I get lame in my arm when I take this Cadbower and now I’m forced to take it! This is ridiculous. This is Chronic medication. You guys should be charged for negligence. Please get this to the Ombudsman