Unlawful and incompetent
The most utterly rubbish incompetent staff and illegal practises without recourse. 

Cancelled for 31 Jan. debited again 1 Feb. Because the person o sent the cancellation to had left. Who the hell in todays age doesn’t have processed to mitigate this???

Shame Buys arranged the refund. Took 18 days. Was assured that’s it. 

Comes 1 March and I’m debited again. 2 emails later and radio silence. So I called him. Obviously frustrated. Shane committed as I demanded to confirm on email that day to respond to my email to expedite the refund. He agreed but didn’t follow through. Another email 15 March. No response. Called ADT today demanding to speak to a director for urgent action. They cut me off after 7 minutes and while at they had my profile, didn’t have the courtesy to call me back. 

ADT have unlawfully debited me twice and continued to send marketing email without my consent. 

Imagine chasing and nobody gives a flying hoot.