Double Payment for March
Unfortunately I am facing a double payment for the month of March.  After receiving instructions and a confirmation email from one of your Accounts Dept. Employee (Oswald **********) to make an EFT as the debit order did not go through due technical issues – the exact amount went through today.  Upon realising this I phoned Oswald from P.E and informed him that the payment went through even though I had paid the amount via EFT.  

I now have to wait 10 days for the refund – which is highly unacceptable and a financial strain on my side.  Why am I being frustrated for an error that you company made.  Unfortunately now I am only left with R247 until my next savings payment.  Being unemployed - this is difficult to stomach and I request that my money be paid immediately.  Your errors are not my responsibility and I shouldn’t have to wait for my refund.  I need it now!!!
