Very bad Customer service and false advertising
Good day, I applied for a phone and sim contract about 2 weeks ago, was contacted by Sabjan Moodley, his Manger is Ronel Naidoo. He got all my details and said I was approved and must just make sure R 149 is available for the 9-10-21 for activation. Today I phone the company with a huge struggle to speak to a real person instead a ****en stupid robot system that is useless btw… to follow up, only to hear that all has been declined and not approved. This is terrible service. Why don’t you inform your clients about the processes? Hear I’m sitting and waiting, depending on this contracts for nothing!!!!!! I strongly recommend that either a top Manger or the CEO call me and explain to me why you offer people deals, get banking details, delivery details etc. and make arrangements with your bank for NOTHING!!!!!!! And not one person in the company can pick up a phone or send an email to notify me about the cancellation???? If I do not get any feedback or a solution before end of business tomorrow, I will spread the word and believe me, I know a lot of people in the media industry and distribute the **** service and attitude I got today from Mondo. Good day and May God be with you all because hell will come done on this company, just a friendly warning.