FLIGHT CENTRE USING CUSTOMER REFUNDS FOR CASHFLOW
Absolute a disgrace that a Corporate entity like Flight Centre take 17 days and still no sign of the refund that they processed. Excuses from the refund is stuck with FNB to FNB failed to process the transaction to refund transactions between FNB and Standard bank is done manually.
Why not be honest and say Flight Centre has set their credit card machines to process refunds after 21 days?
Normally this is the first sign of financial issues when companies  a using their customers money to fund their operations.