POOR POOR CUSTOMER SERVICE 
Very very poor service indeed.

I will not be using Prepaid24 again. I have been a loyal customer for over 2 years and am completely disappointed and dissatisfied at their service.

I purchased electricity last night at about 6:20pm as I was extremely low on my remaining KWh.

I only received my electricity voucher this morning at around 7am !!!

That is unacceptable as I had to than top up by buying more prepaid electricity from a different vendor.

This problem was encountered last month as well.

Every time there is a different excuse or reason being given.

Last month I was told not to make the same purchase amount for prepaid electricity in a 5 day cycle. I accepted their explanation and changed the amount purchased last night. Now their reason is that theOr computer servers  were hacked and their entire database or most of their database was hacked as well. I was further told that they tried to send communications to their customers about this yet I received absolutely no communication at all from Prepaid24. I also was told I should have checked their Facebook site but I am not an active Facebook user and does this mean that every time you want to purchase something from Prepaid24 you must now log onto Facebook to check that Prepaid24 have no issues at that point in time. I think that is quite ridiculous.

I also would have appreciated for Prepaid24 to have contacted me letting me know that their computer services and databases were hacked and that none of my information was accessed by the hackers. I only found this out when I contacted them. Surely it must be the other way around.

Initially the consultant who called me said he will arrange a prepaid electricity voucher as a token of their apology and for the inconvenience that I had to suffer.

I however was called back by the same consultant saying that management has decided against issuing me with the voucher and all that they  can offer me is an apology.

Complete unacceptable to me.