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# Our Policies
## **100% Satisfaction Guarantee**
First and foremost in the policies at Ravenswood Leather, is our customer service. We take great pride in providing a quality product and serving our customers needs as we appreciate your business and desire to serve you in every way to the best of our ability.
Products we make are 100% guaranteed for life against any defects in workmanship or assembly, which means if any seam, rivet, grommet, buckle, etc., comes apart or breaks (under normal use and wear) we will repair or replace it free of charge (you only pay shipping). This guarantee also includes minor alterations, so you can still enjoy your favorite garments if you happen to lose a size. (Please see Alteration Policy for more information). This guarantee does not include products that we do not produce, such as swords, daggers, pistols, games, bows, boots, etc.
## **Customer Service**
To ensure we provide the best in customer service we prefer email correspondence because it allows both sides of the conversation to be documented and ensures we are doing all we can to take care of you, our customer. Any correspondence via phone will be documented via a follow-up email, either from Ravenswood Leather or the customer, to confirm details.
## **Forms of Payment**
We are happy to accept payments made with Visa, Master Card, Discover, American Express, PayPal, Cash, Gift Cards, Raven Dollars, and Cashier’s Check/Money Order.
## **Production Time**
At Ravenswood Leather, we are bespoke clothiers, and we make each leather product to order. In a world filled with mass produced items our goal is to provide our customers with a quality tailored item created to your personal specifications with exceptional customer service.
We do keep some items on hand at all times. If the item you’ve ordered is already in stock within our shop, then your order will be packaged and shipped that day.
Our standard turnaround time for belts, baldrics, pouches, and bracers is 1-4 weeks.  If your ordered item is already in stock then it will be packaged and shipped to you immediately.
Our standard turnaround time for all leather clothing is 4-6 weeks.
As always, if you need an item by a specific date please reach out to our sales staff so that we can accommodate your request.
* **Premium Processing/Rush Orders**
  To facilitate a Rush Order, a fee may be charged according to your requested date of delivery. Expedited shipping may also be charged. Please contact  to notify us of Rush Order requirements *or* make a note in the special instructions of your order and we will contact you about expediting your order.
1 to 2 weeks out: 20% rush fee before shipping
3 to 4 weeks out: 15% rush fee before shipping
## **Shipping Policy**
When placing your order, the shipping services will automatically be offered that are available in your area. We currently use shipping services provided by U.S.P.S and UPS. You will be able to select which shipping service and speed you would like for your items. Items that are in stock will ship out immediately upon receipt of payment and will be delivered by the service selected. Most items are made to order and will take longer to ship. Please see Production Time/Status Updates for made to order items in regard to the duration of production times prior to shipment.
* **International Shipments:** All international shipments are sent via the United States Postal Service (U.S.P.S.) and we are required to have the total cost of the packages contents printed on the shipping label for U.S. customs export laws. All orders exported outside the U.S. are subject to the receiving countries custom fees, laws and regulations. Our services only allow us to calculate shipping charges to deliver the product to the country and any customs fees or charges incurred must be covered by the customer at that time. If you are unsure as to your countries import fees, laws, or regulations, please contact your countries customs department to prepare for any potential charges or issues. Please see Production Time/Status Updates for made to order items in regard to the duration of production times prior to shipment.
* **Signature Required/Insurance:** Orders are no longer shipped Signature Required. Please contact us by e-mail (  ) immediately upon placing your order to purchase Signature Required for your shipment. Insurance may also be purchased for your shipment by contacting us via (  ) immediately upon placing your order. Please include customer name, order ID number, and items ordered in all e-mail requests.
* **Tracking Numbers:** All orders will receive a complimentary automatic e-mail from the shipping service selected, sent to the address on file with the order, containing the tracking number and information for the package once the items have shipped. Please keep this e-mail till your items have been successfully delivered as no additional e-mail will be sent and tracking information will not be available for your order via ravenswoodleather.com. Please contact us at  if you would like your tracking number information set to a different address than what we have on file.
* **Shipping Address:** It is the responsibility of the customer to ensure that Ravenswood Leather has been provided with the correct shipping and billing information. Ravenswood Leather cannot be held responsible for incorrect shipping or billing information provided by the customer. If you find that your shipping or billing information is incorrect or has changed please notify us immediately via e-mail at  with the correct updated shipping or billing information for your order. If your order has already shipped we will work with you and the shipping service to reroute your package as quickly as possible and to minimize any delay in the delivery of your order however a fee will incur. Should an error arise in the shipping or billing information on behalf of Ravenswood Leather, we will do all we can to correct the issue and work with the shipping service to minimize any delay in the delivery of your order.
* **Orders and Events:** Shipping will be calculated with a flat rate for every special order/alteration made at an event. Shipping will be charged for every order delivered for pick up at an event. Should you wish your order to be delivered to an event with Ravenswood Leather, a calculated shipping rate will still apply.
* **Pick-Up:** Shipping will not be charged for orders picked up in person from 32510 State Hwy 249, Pinehurst, TX 77362 within 14 days of order fulfillment.
* **Free Shipping:** Only applies to qualifying orders, continental U.S. only.
## **Layaway Policy**
**Open a Layaway:** We are happy to arrange a layaway for your order with as little down as $20.00. We offer up to six month payment plans with no finance or service charge; orders beyond six months may be subject to a variable percentage fee due to fluctuations in leather/item prices.
**Payments:** Agreed monthly payments can be through automatic with-drawl from a credit card on file, PayPal, cashier’s check/money order, or personal check. Larger payments are also acceptable and, the more you put down, the smaller your monthly payments become.
***Layaway orders are submitted for production upon receipt of final payment, and are subject to our current production time estimate.***
**Changing a Layaway Agreement:** We understand that life is often uncertain and we will work out any arrangements necessary if you need to miss payments or otherwise change the terms of your layaway agreement. However non-paid orders over six months or cancelled orders will be considered abandoned and the payment(s) forfeit, unless other arrangements have been made.
## **Exchange/Return/Cancellation Policy**
We custom-create all orders to the exact specification of the customer. However, we understand human error may occur, either on behalf of the customer or during the production of the order. Should there be an error on behalf of the customer (i.e. incorrect measurements provided, incorrect color selection, incorrect quantity selected, etc.), we happily correct the issue, with the customer covering shipping cost both ways, as well as a restocking fee of up to 40% of the original sale price. If an error was made on our end, we will correct the issue, 100%.
Items/orders held on Layaway are subject to a restocking fee of up to 25% of the total sale price.
Custom orders returned which have been completed and shipped will not have shipping cost accounted for in refund amount.
All sales are final on Clearance Items.
All returns are issued on a case by case basis.
*Prior to returning any items, you must:*
* *Notify us via e-mail at  within 30 days of receiving the item(s).*
* B*e issued an RMA# (return merchandise authorization number) with instructions.*
* *Return the product(s) to us undamaged, unused, and in original packaging within 10 days of receiving the RMA#.*
* *Return postage must be paid by the customer unless otherwise stated.*
*Items issued an RMA# within 15 days of receiving will be granted either store credit or a refund.*
*Items issued an RMA# within 30 days of receiving will be granted store credit only.*
*Any returns after 30 days will be dealt with on an individual basis.*
**Questions can be directed to **
***updated 5/21/2024***
!!
32510 State Hwy 249
Pinehurst, TX 77362
346-703-0733
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32510 State Hwy 249Pinehurst, TX 77362
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© Copyright 2025 Ravenswood Leather Clothing •
# Privacy Policies
#### *updated 07/03/2013*
#### *Introduction*
Ravenswood Leather is committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit our websites or our store. It describes the personal information that we collect, the purposes for which we use such information, and your choices regarding our use of it. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. By accessing our websites, you are consenting to the information collection and use practices described in this privacy statement.
#### *Our collection of information*
Information collected directly from you. Generally, you can visit Ravenswood Leather’s websites without entering any personal information. On certain pages, we may ask you for personal information to provide a service or carry out a transaction that you have requested. The personal information we collect may include:
* contact details, such as your name, title, company/organization name, e-mail address, telephone and fax numbers, and physical address;
* your e-mail marketing preferences;
* financial information (including credit card or account information);
* information used to customize and facilitate your use of our websites, including login and technical information;
* inquiries about and orders for our products and services;
* information that assists us in identifying the products and services that best meet your requirements;
* feedback from you about our websites and our products and services generally.
***Information collected automatically***
We collect information about your visit to our sites, including what pages you view, the number of bytes transferred, the links you click, the materials you access, and other actions taken within Ravenswood Leather’s sites. On sites that you enter with a user ID, we may connect this information with your identity to determine your potential interests in our products and services. We also collect certain standard information that your browser sends to every website you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, the date and time you access the site, and the website from which you linked to our site. We do not link this information to your identity.
#### *Our use of information*
#### Services and transactions. We use your personal information to deliver services or carry out transactions you have requested, such as providing information on Ravenswood Leather products, processing product orders, handling warranty claims, answering customer service requests, facilitating use of our websites, and so forth. In order to offer you a more consistent experience in your interactions with Ravenswood Leather, information collected by our websites may be combined with information we collect by other means.
Website improvement. We may use your personal information to improve our websites and related Ravenswood Leather products or services, or to make our websites easier to use by eliminating the need for you to repeatedly enter the same information or by customizing our websites to your particular preference or interests.
Communications. With your permission, we may use your personal information gathered via our websites to inform you of products or services available from Ravenswood Leather. When collecting information that might be used to contact you about our products and services, we will always give you the opportunity to opt-out of receiving such communications. Moreover, each e-mail communication we send includes an unsubscribe link allowing you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list within 10 business days.
Employment Applications. In connection with a job application or inquiry, you may provide us with information about yourself, such as a resume or curriculum vitae. We may use this information throughout Ravenswood Leather and its controlled subsidiaries and affiliates for the purpose of employment consideration. We will keep the information for future consideration unless you direct us not to do so.
#### *Our use of cookies and web beacons*
Cookies are small files that websites save to your hard disk or to your browser’s memory. We may use them to track the number of times you have visited the site, to track the number of visitors to the site, to determine and analyze visitors’ use of our sites (including the effectiveness of online advertising), to store information that you provide such as your preferences, and to store technical information useful for your interactions with our websites. We may use session cookies (cookies that are deleted when your browser session ends) to store your user ID, elements of your user profile, to facilitate your movement around our websites (particularly in connection with information searches and order placement) and other information useful in administering the session. You have the ability to accept or decline cookies. Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of Ravenswood Leather’s websites or other websites that you visit. Our sites also may contain electronic images known as web beacons – sometimes called single-pixel gifs – that allow us to count the number of users who have visited those pages. We may include web beacons in promotional e-mail messages or Newsletters in order to determine whether messages have been opened and acted upon.
#### *Our use of web analytics*
Ravenswood Leather uses industry standard web analytics to track web visits. You may opt out of web analytics by installing these tools on your computer.
#### *Disclosure of your personal information*
Except as described below, personal information you provide to Ravenswood Leather through our websites will not be shared outside of Ravenswood Leather and its controlled subsidiaries and affiliates without your permission
Disclosure to service providers. Ravenswood Leather contracts with other companies to provide services on our behalf, such as hosting websites, sending out information, processing transactions, and analyzing our websites. We provide these companies with only those elements of your personal information they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose.
Disclosure in connection with transactions. In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfillment.
Disclosure for other reasons. We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.
#### *Security*
Ravenswood Leather is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in facilities to which access is limited. For sites to which you login, it is your responsibility to ensure the security of your password and not to reveal this information to others. When you move around a site to which you have logged in, or from one site to another that uses the same login mechanism, we verify your identity by means of an encrypted cookie placed on your machine.
#### *Reviewing your personal information*
In some cases, you can review and correct personal information provided through our websites by going to the page on which you provided the information. In all cases, you can make a request to review and correct your personal information collected via our websites. We may take steps to verify your identity before providing you access to your personal information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or e-mail address.
#### *Children’s information*
Ravenswood Leather does not knowingly collect information from children and does not target or direct its websites to children.
#### *Links to other sites*
Our websites may contain links to other sites such as Ravenswood Leather distributors and sales affiliates, professional and government organizations, and publications. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.
#### *Enforcement of this privacy statement*
If you have questions regarding this statement or our handling of your personal information, please . We will promptly address your concern and strive to reach a satisfactory resolution.
#### *Changes to this privacy statement*
Ravenswood Leather may occasionally update this privacy statement. When we do, we will revise the “updated” date at the top and bottom of the privacy statement. We will obtain your opt-in consent for any updates to this privacy statement that materially expand the sharing or use of your personal information in ways not disclosed in this privacy statement at the time of collection.