One person lost the ability to scan to email on our new Konica Minolta printers once. I looked into it and changed their email on the printer and made sure it worked and never did. Then 2 weeks later someone else in the same department with the same printer lost the ability too. So I re-ran the Konica Minolta program (one they provided to us to add people of AD to the printers for SMB and email), ran the program saw they were on and nothing. Deleted everyone off the printer used the program, still nothing (but only for these 2 everyone else was fine). Ended up deleting their email entries on the printer then going out too entry number 1000 and add the two; bam works just fine now. Still have no clue what happened but dont care I solved the problem.

&amp;#x200B;

Bonus story: Had someone forget their accounting login. Told her her user name then told her the password is the one she uses to log on to her PC. She then says will this change me password I use to login in the mornings...