Unable to Invoice
Atrocious service! I have been struggling to receive an invoice for a payment made to DHL for more than 2 months. These were 2 months which were filled with no-reply E-mail addresses, rude/unhelpful staff, ended calls (from their side) and general incompetence in issuing an invoice even though the payment has reflected on their system more than 2 months ago.

I finally attempted a different tactic today after the phone was slammed in my ear without provocation once again. I managed to escalate the issue to the PA of the MD (as the MD is too busy for us commoners) by continually being rude and obnoxious with the DHL employees (as this seems to be the only language they understand).

The request for the invoice was raised again to no avail. It seems that DHL is incapable of issuing invoices for goods already paid for and delivered.

Moral of the story: DON`T USE DHL FOR YOUR BUSINESS IF YOU WANT YOUR BOOKS TO BALANCE.