Information Technology is ubiquitous in our everyday lives, not only do we use technology to do our day-to-day work tasks, but we now use social media to organise and participate in our social lives outside of the office or factory.\ud
As a result many organisations invest heavily in their IT infrastructure and people to help them gain competitive advantage, such are the rewards for being first to market for a new and innovative products and services.\ud
The challenge that faces many organisations in building and maintaining that competitive edge, is keeping their costs low, whilst doing much more for less in terms of financial outlay, be it Capital expenditure to purchase equipment or Operational expenditure.to maintain it.\ud
Organisations and Managers have become much more innovative in how they have embraced and faced such challenges. Once upon a time, not long ago, outsourcing in isolation was the panacea that would reduce total cost of ownership (TCO) of technology for many organisations.\ud
Managers and in particular IT Managers challenged by the economic times that now exist have looked to technology innovation and process evolution as a way to be creative, in meeting the challenges of reducing costs, whilst maintaining and developing the flexibility to meet the ever changing needs of the market.\ud
Cloud computing technology, outsourcing using managed services providers, and ITIL for managing both, combined as an end-to-end IT service delivery solution represent an opportunity for small, medium and large businesses to grow, without the risk normally associated with such market endeavours.\ud
By combining all three elements in an end-to-end IT service delivery solution, IT Management can act as a conduit that allows a business to meet its key market objectives