Bonitas Boncap is unprofessional
Bonitas Boncap is a scam

I've had an issue with them for more than a month now, I first tried to sort it out with the consultants at work but ended up sending emails myself directly

I had a day procedure done on 20/12/2021 which I paid the provider myself and applied for a refund from Bonitas but I'm not getting any joy
I gave them all the information they required but they keep getting everything confused and I don't understand what is causing the confusion
First I was told that they paid the provider and I should claim from the provider but they had the procedure incorrectly 
Then they said they will pay the provider and I should claim from the provider, that was an incorrect procedure again 
I got another email advising that I didn't send the POP which I sent already 
Seeing all the confusion, I then started the process all over again with a very descriptive email but they haven't responded 
I am really getting no joy with them at all, it's best to even cancel the medical aid because they hardly cover anything, there's always a short fall or a procedure and a lot of medication they don't cover 

The service is just despicable
The agents cut off the conversations on Whatsapp without even attending to your query 
I'm so disappointed to say the least