Another Excuse to not fund a claim
My 5 year old has been seeing her Paed for the past two years after multiple consults with GP's who failed to diagnose  (after prescribing antibiotics / steroids etc) her with childhood asthma. Current rules (make no sense) requires a specialist referral authorisation number, which, at fault I failed to obtain (one can easily forget) and proceeded to the Paed.

My account was rejected so I requested a late authorisation - provided the GP' practice details etc. (previously done so on the app) and email after email have been declined.

Even requested this to go to fund management for approval but presume they just ignore my request.

Bonitas is getting worse and worse & how does it make sense to see a GP, and then get referred to a specialist (more money you will be paying!)... and to see a GP.

Inconsistent with adhering to their rules... if i obtained the referral auth, you would have paid the claim, so all i am doing is asking for a late auth...  Excuse to NOT pay the claim!!!