Flight Centre Bedfordview - Disgusting service
I went to Flight Centre Bedfordview to book a breakaway to Mozambique. I ended up with Michielle Benedetti who was extremely helpful at first. I ended up booking for 5 days, 2 in Maputo and 3 in Ponta do Oura. I should have known I would have issues when I had to spell Ponta do Oura for her because she could not pick it up on the system :-( Also probably a clear indicator that she had never been. I have never been so I was totally at her mercy in terms of what she had shown me.
She booked us into a place called Baleia Vista Sea View, the pictures were amazing and I was excited. It was a 3 bed log cabin overlooking the ocean with direct access to the beach. Little did I know that the beaches were closed for swimming because I was not informed either.
Our first night in Maputo was awesome (12 Nov), and we drove to Ponta the next morning (13 Nov). We decided to book into Baleia Vista before exploring the rest of Ponta and going for lunch. We followed google maps and was taken to a place that was true to its pictures on the website. On arrival we were met by a host that had no clue we were booked in there. They also had no internet so could not check anything. I phoned Michielle via cellphone as the itinerary did not have a contact number for the establishment. The signal was bad but I was able to speak to her. She said she would phone me back get it sorted. We ended up having lunch at the place we were as it was blistering hot and we had nowhere else to go. After 3 hours of no contact from Flight Centre and Michielle the host actually drove with us to find alternate accommodation. The place we were at was desolate and no one was staying there. He handed us a card and the name on the card is Baleia A Vista T&L. The 2 names are different however the pictures on the site that I was shown by Michielle is exactly where we were so it was not only annoying but also frustrating as we now had to find alternate accommodation at our own cost. Not to mention that we spent half a day of our holiday trying to do so.
We eventually found a place and booked in there. The rest of the time was ok but was marred by the fact that we were not where we were supposed to be. I sent Michielle an email using the wifi at our new accommodation to convey my frustration (14 Nov 08:21 AM). I got a response from her on  15 Nov, 09:24AM saying that she had everyone on standby and had called several times but no answer. She then stated she would ask for a refund and wanted to know if we would be staying where we were. I replied to her at 10:41AM on the same day to say that we had received no calls or even sms's or Whatsapps and that we would stay where we were until we needed to go back to Maputo.
At 10:45AM she replied to say that she called the number I gave her and that she had Expedia on the call as they wanted to sort it out. Then asked where we were staying so she could get the refund. I got no messages or emails from her after that.
I sent a mail on 18 November at 12:38PM asking for feedback as I had received none. She responded at 15:25 PM to say she will go through and check as she had not received any feedback.
I went to see her personally on the 19 Nov at 09:00AM, she was not phased by my experience at all. She was more concerned about pushing the buck onto Expedia. Firstly, I made my booking with Flight Centre and Michielle and NOT Expedia. Who they use as a vendor is not my concern, my 'contract' is with Flight Centre and Michielle. My expectation is that when I have an issue and stuck in another country  and I reach out you do what is necessary to resolve my issue. Yes the signal was bad but she did not send a sms, did not send a WA and did not send a mail. She just left us when she got no answer. She did not even call when we got back to find out if everything was OK and what she can do to resolve the matter. I have been the one to mail and follow up and go there to discuss it with her. The money I want refunded and I want it done NOW. You are quick to take my money when making the bookings but very slow and lax about refunds. And again, I don't want to know that Expedia must get the money, that is YOUR problem. I want to know what FLIGHT CENTRE is going to do to resolve my issue. Also, if you have agents acting on your behalf, make sure they know the places they are sending us to as clients. Not only was my breakaway marred by this but I incurred extra costs, lost time in terms of a holiday and had to deal with frustration and annoyances which could have been removed if only Michielle did what she was supposed to. 
We go on holiday at least 4 times a year, this will be the LAST time I ever use Flight Centre to assist me with my bookings.