STAY AWAY!! They don't care and refuse to find alternatives for customers that were unwillingly placed in a situation with their services. Should not be called a 'courier' service because that convenience does not exist with them
I wish there was negative scores because this is exactly what DHL deserves. A supplier stupidly sent my package via DHL and now I have to deal with the incompetence that is this courier company!... I dont understand how you do not have a option like other countries for a customer to collect their package BEFORE you hand it over to the black hole that is SAPO!!! 

In addition I do not understand how any company can partner with the South African Postal Service, a organisation that is corrupt and lose packages!.. you pay for courier but get stuck with the local system, its such bad business practice but yet they continue to do this!

Why cant a customer arrange to collect the parcel directly from you? Is your department so useless that they cant even assist customers? 

I am shocked that you are even still allowed to operate in South Africa under the 'courier' banner. You lie to suppliers, dont tell the full truths and then the customer has to suffer because the suppliers believed your lies. You are no better than SAPO and its socking that people still use your useless service! Dont advertise and say you will deliver to the customers address when all you do is play pass the parcel with others, wiping your responsibility of the delivery. You should be held responsible for false advertising and information.