I shop here a lot.  They've been accepting expired coupons, which is great and every little bit helps.  Returns have always been a breeze too as there isn't a deadline, should you receive a gift, don't have a receipt, whatever the reason.  SO (yes, here it comes--the negative, which I always include) when the snippy girl (rare in this store) that I've never seen before when shopping here so she must be green to the policy?, inspects the item (no biggie--make sure it's there and intact), I start to wonder just a tiny bit.  This is all after she made me wait for maybe 3 long minutes while she failed to address me standing there.  She asks why I'm returning, which I explained but nothing was defective.  Then there's a problem with the amt so she calls a manager, THEN she tells that mgr "She's returning it because......" as IF.  The mgr ignored her, as she didn't inquire about my reason, which BBB doesn't really give a @&*^ now do they.  Or perhaps she thought she could announce it so the line behind me could look in disgust as they waiting to BUY something waiting for another cashier to show.  Didn't bother me but what the heck did she THINK I was doing here.  At BBB, you can return anything, anytime, for any reason, no problem.  So why this twit couldn't fathom my reason is bbbeyond me.  That sort of attitude is a huge turn off and has she heard of secret shoppers, or just do your job with a smile, don't judge the customer, esp when the item returned is in NEW condition, unused and a very inexpensive return.  What a bizzo.  If they keep employees like that, I'm through.  STOP it.

 I feel much better now.