Woodford worst car hire Ever
Reservation number :- #********** 
In my history of car hire, this has been my worst experience ever – I have dealt with other car hires for the past 10 years but I never experienced such pathetic service. We made a reservation for a Range Rover at Cape Town International Airport which we were going to drive down to Durban and return to King Shaka International. It was fully paid for via credit card and confirmed via email. I arrive at Cape Town International airport and make my way to the car hire. I was told that there were no Range Rovers, they could only offer me a Mercedes GLB  - I advised the guy helping me that we asked for a Range Rover because of boot space – He explained that the vehicle booked could be a Range Rover or anything similar in the same class. He opted to offer me a Toyota Fortuner which I refused – That was not what I booked. I was travelling with 3 of my colleagues and one of them had made the booking and paid for it under my name as I was to collect the car and pick them up from the point waterfront. Fortunately my colleagues were in the area so I called them to the car hire and explained the situation and we opted to see the Mercedes GLB and try to fit our bags in it. After managing to squeeze the bags into the car I went back to complete the paperwork. I was now told that I needed to furnish “Proof of residence” or they will not release the car as some of their cars had been stolen in the past – Where in the world am I going to find proof of residence in Cape Town when I am from Durban? I tried to reason logic with the guy but he was adamant and insisted that he needed that or they wouldn’t release the car. I asked him why they didn’t state this on the confirmation of the reservation so that we could have carried that with us – He couldn’t answer. I was then forced to call my colleague back from the car to check if she had proof of residence on her. After checking through her phone we managed to find proof of residence and we now had to change her to the driver and add me as a secondary driver which is now costing us more. They now wanted the original credit card used for the booking to secure the deposit. I told them that when they debited the account, they never asked for this – Why now? Couldn't they just use the same details and debit the account? If my colleagues weren’t there where would I get the card from? And this was paid for in full. The card was produced but now it refused to work in the machine for whatever reason I don’t know. We then had to go back to the airport where I saw an ABSA bank to check the card which they said was fine, but they reset it anyway to save us any troubles. We return back pick up the car and then leave. After 30 minutes into the journey a message pops up on the dashboard stating “service overdue by around 115km” We tried to call the branch at Cape Town Airport several times but no one was answering. We were forced to call the emergency number for breakdowns and were asked to send a picture of the message and some details of the vehicle. We were then advised that we could continue driving the vehicle, if anything further happened, we should contact them. We were given a vehicle that was supposedly checked by Woodford that was overdue on its service to drive from Cape Town to Durban? I am not sure if Woodford have incompetent people working for them or they don’t value their customers? I never expected to go through such an ordeal to hire a car before and I don’t think I will ever use Woodford again. You guys have the worst customer services ever; please get your act together.