Incompetent Staff
I have been trying to complete my old mutual claim now for 4 months. The problem was an incorrect ID number linked to my tax number. I have since finding out been to the SARS office in Pretoria East, the claimed to have sorted out my problem even printed me a report with the newly corrected information. I then sent the information to old mutual, they cam back and said SARS has again rejected the claim for an incorrect tax number. I call SARS they say no everything is valid and correct they resend me the report I send it to old mutual, old mutual resubmits and come back again that SARS rejected the tax number. I have since called SARS many time and each time they claim that everything is ok on their side. Today I re-called them only for the SARS representative to tell me \hey you have the incorrect ID number linked to your tax number"- this after me going into  the SARS office (for 4 hours) and them having sent me so called reports with the correct ID and Tax number on. The SARS representatives are completely incompetent!"""