Hellopeter #NOONEHOME #NOTYOUTOO #AREWETALKINGTOROBOTS? 
I see, a good few complaints for THIS platform have ALSO come up now, so.... WHO ON EARTH can actually assist??? Or are we all doomed to just accept this pathetic "service" from ALL PLATFORMS???? 




Amanda F

1 reviews | Active since Jan 2020

12 Jan 2021, 07:43
Incompetent vodacom consultants
Dear Vodacom...
My name is Amanda Friend I have been a customer for over 15 years and have already had SOOOOO MANY ISSUES WITH VODACOM... I'v ended up just leaving my queries hanging while waiting for a response... BUT THIS IS UTTER HOGWASH!!! ... My service was cut due to "non payment" This was incorrect and I paid more anyway hoping I would be reconnect soon. 

This happened on the 5th of January.
I started "Trying" to contact the call centre on the 6th... Any numbers I could use I did, jst to get an answer... TWENTY-TWO plus calls and +- 5 hours of WAITING for ANYONE to answer... An option popps up multiple times saying "please press 2 if you would like one of our consultants to call you back" I CANNOT even begin to count the amount of times I pressed 2... Constantly entering my contact and ID number... OVER AND OVER AND OVER! I had multiple panic attacks due to my anxiety, frustration and utter anger at not being able to use my service and not managing to get hold of THEM... I eventually went into the Hemmingways East London Voda store where I could not help but completely loose it... The consultant eventually got me through to someone who "apparently logged the complaint" and ensured me that I would be contacted shortlay, Needless to say, I wasn't... I then called the customer care line AGAIN and was blown away by the fact that I got an answer after ONLY 23mins of holding... The gentleman tried to help and was patient and polite... I was sad that unfortunately, even he has a bad rep. because of ALLLLL the incompetence within this "SERVICE" as a whole.

I recieved multiple sms's tho... Ranging from "Your query has been escalated to one of our Solution Experts. Your ref number is: 1-**********5722 Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom" AND "Your query has been escalated to one of our Solution Experts. Your ref number is: 1-**********5722 Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom" (Sent on the 06/01) to "Dear Customer, With regards to your query with ref number 1-**********5722. Please note that your service request is still in progress and is being addressed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom" AAAAAND.... " Your Service Request 1-**********5722 is now being processed by Lebo Makeng who will be in contact with you shortly. Your service request should be resolved by 2021-01-11 17:00:00. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom" THEN THIS BULL " Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number 1-**********5722 has been closed. We value your continues support as Loyal Vodacom Customer (sent on 08/01)

I then, in the interim went to see the Voda shop at Retail Park East London where a consultant checked my account and blatantly told me "THESE PEOPLE MESSED UP BAD" 

Anyway... I am currently STILL OUT OF SERVICE, STILL RECIEVING BILLS AND... HAVE NOT YET BEEN CONTACTED BY A SINGLE VODACOM CONSULTANT!

I have all documents, proof of payment and various screenshots to back it all up, but no-one to sort it out with... 

PLEASE HELP!!!! I JUST CAN'T ANYMORE!

