Booking ref PO2MX3
I booked the flight for Bali in February with Mbali at the North Gate mall but since we could not travel due to covid I requested a refund in July. I've been making phone calls and sending mails requesting feedback and I have not received anything to date. I spoke to the same Mbali sometime last and she cut me off saying that someone will call me back. I know for sure that the airline were refunding people who wanted their money back. I made a booking for the same flights with travelstart and I requested the refund at the same time. Travelstart did process the refund about 2 months ago already. Flight centre really need to better. They do not communicate whatsoever.