Exploiting custoemr with 47% increase
I would like to share my utter disgust at a company that chooses to exploit their customers in a time like this. I was shocked to see an increased premium of more than R 1100 go through with my premium this month. Upon further review I note that Miway has increased every one of my vehicles by 47%. the only claim submitted during this year was a windscreen claim. if I use my vehicle once a week, that would be a lot. Though a discount exists for not using your vehicle during these times and working from home, it still does not justify the increase. I would like to challenge Miway to ask them what information informed this increase, I would further like to challenge you to tell me how many claims you have had in this last year overall compared to previous years considering we are in lock down and the alcohol bans are in place. Every industry affected by accidents have reported a decrease yet your motivation for my increase is due to the increase in parts which makes up 75% of the cost of my premium. Which parts if you are not even getting the claims you expected? I am so upset by your blatant audacity to pounce on the consumer when everything else is become tougher to get by that I feel I do not want to contribute my hard earned money to you. You are the ones that give this industry a bad name. Take time to relook at your processes and consider the climate we are in. Everyone is trying to keep costs down since many people are losing their jobs and insurance is a grudge purchase anyway. Don't chase the last customers away that still fight to keep their insurance in place. every industry has come to the party to delay increases or reduce them but you took the opportunity to snatch the bargain. Disgusting! I wouldn't want my name signed to such a letter and feel justified. To add injury to insult, I received my increase letter on Christmas day. 