Pathetic Service
I attempted to renew my license via the FNB Online Banking Application.

My application was unsuccessful. I accept the result and will renew the license myself, as the platform works poorly, the terms and conditions are vague and no real customer enquiry details are provided.

I was supposed to be refunded in 48 hours. Four days later and still not refunded. In my attempt to get the contact details I applied for renewal via the app again. A second amount was deducted from my account, without having been refunded for the first amount.

I sent two email regarding the above to Road Protect and have not had the courtesy of a reply.

This service is very poor and FNB is going to suffer reputational damages for promoting it.

The directors of Road Protect (Pty) Ltd will be notified in due course. If I am not refunded for both amounts by Tuesday, I will contact the director, whose contact details I obtained from the Companies and Intellectual Property Commission, and personally sort out this issue. If I do not get assistance I will take further legal action in terms of the Consumer Protection Act and Companies Act as I am both a consumer and creditor of this company now.

Be advised accordingly

JH Scheepers
