Incompetent medical fund and horrible customer service
Highly incompetent staff with poor customer service. They terminated my membership without any communication after I had spoke to to one of the consultants informing them that I was changing employers. They furthermore added ‘Members portion’ and on the two occasions that I have queried this, I was given 2 completely different stories. They duplicate claims on my member statement which are paid from my day to day benefits. Each time I log a query I’m given a reference number however there’s never any feedback provided instead I’m always told different stories.