Pathetic service when trying to cancel
Annoyed with this company. I am not interested in their products yet they pestered me with non stop calls as someone decided to give them my details to receive  a free gift. I received a perfume (biggest mistake) and after that they flooded me with calls in attempts for me to buy their packages or something or the other. Recently a consultant phoned to sell their VIP Ambassador package and I decided to accept (biggest mistake again) telephonically, despite being reluctant to. After I accepted, the consultant hastily finished the conversation. Anyway during this consultation she advised if I wanted to cancel I could do so at any time as I have a money back guarantee. My debit for this plan,  is due to go off on the 25th of August and products will be received 10-14 days after. On the 1st of August (a day after the consultation) I sent an email to cancel this Plan. On the 4th they respond, acknowledging the cancellation and advising a consultant will call me to process in 2 days. No one called to date. Yesterday I get a “welcome letter “. I phoned to inquire on the cancellation and I am informed that the plan is not yet cancelled but the person I now spoke to said she will mark it as “provisionally cancelled” and a consultant will urgently call me back. Still no call from them and today I got a reminder to fund my account for their debit order. Really irritated with this company. They hound people to get a sale and after the sale is done, the after sales/cancellation service is pathetic.