Very Poor and dishonest service from DHL Consultants! pathetic really!
<p>First of all, I asked for a redirection of my parcel that was going to a township to be delivered at my work place. DHL consultant Tsoeu tells me to fill in a redirection form for processing, tells me the parcel has not been handed over to a 3rd party yet so it can be redirected and will be delivered Tuesday at my new address, I do so early Monday morning so that I can receive this parcel Tuesday.  I observe the status of my shipment has not changed, I call again Tuesday the next consultant to pick up my call says the shipment has been handed over to Ram courier which is the 3rd party courier to deliver at the township but does not see my request to redirect the shipment, I tell him whom I have communicated with and he puts me on hold as he checks with Tsoeu, only to come back to me telling me Tsoeu only submitted the redirection request today (Tuesday), he then says to me I will receive my parcel Wednesday. fine, my gut tells me something is not right, I get to work and phone DHL and the guy that picks up does not see any communication or redirecting request whatsoever in my shipment, but checks with Tsoeu, only to come back to me telling me that the redirecting request was sent today (Wednesday) to Ram so I will only get my shipment tomorrow! like seriously! didn't they say they sent it yesterday?  I ask for Ram's number or to collect it at Ram since I am running out of time and need my parcel by the end of day today, they can't provide me with that either! they tell me Ram is gonna call me I must just wait for their call. At this stage I can't trust DHL so much lies already so trusting that Ram would call me is a big no no! So I decided to look up Ram's number on google and call them myself to see what exactly is going on here, I called Ram and guess what?? Ram never received any redirection request form from DHL as a result the shipment is out for delivery to my home address and there's nobody at home which was something I was trying to avoid! I am so ****ed off! as I now have to make alternative arrangements to get somebody to receive the parcel at the gate, thanks to Thandi the Ram courier consultant who was able to advise when the driver will make delivery and I made arrangements for someone to receive it otherwise the worst could have happened to my shipment! I love DHL, and I always use DHL for my international shipments but this is really the worst! The least they could have done was be honest, that redirection will not be possible at that point then I would have taken day off to receive the shipment. </p>