I've been going here off an on since 2004, and have had pleasant experiences. It seems like the same guys since the first time I went, which to me tells me they have experience and a loyalty to their company and customers. They are always nice to me, and try to explain what's going on with my car as well as present me with options for repair. They are also great about trying to save me money by doing things like contacting manufacturer's about warranties, offering me packaged deals that cover what i wanted anyways, and providing discounts. 

One time I went for a package deal that was actually cheaper than the individual things i needed done for my 60,000 mile checkup. Part of the package included new filters, but since I had just switched them out myself and they were still in practically new condition. They went ahead and gave me the new filters, saying that I didn't need new ones, but i paid for them. I really appreciated this even if they only cost a few bucks each. 

Another time, it was slightly unfortunate in that it took a very long for them to get to my car and complete all the repairs/order parts etc. I waited patiently and didn't complain and they were very grateful. They kept thanking me for my patience and apologizing for the wait. When the bill came they had given me every special and discount available including an overall discount on the bottom line for the wait. It's not often that companies will give you anything without you having to bitch. While the wait was unfortunate, they did what they could to make it an overall good customer service experience. 

Overall good customer service, and a place that I trust. 

**as an added bonus, the mesa library is within walking distance.