Double debits and incorrect debit date.
I have been with Adt for at least 3 years.Recently moved and was offered relocation package. I needed extra's as the new house was bigger.I paid for it cash it took 10 days after payment to get installation.That in itself was a nightmare because our previous house was burgled and getting installation was urgent on my agenda but clearly not theirs. I now queried that they continued to debit my account for all contract (old house) and i reversed the debit as i was suppose to get one month free installation. So basically alarm was installed the 10th of September 1st debit went off the 25/09 R336 and then 01/10 for R375 . After following up with a team leader at Call centre i was advised that the debit will run on the 25th of October and that the only amount that was due was R82 for some pro- rata radio fee. I think Adt service has hit an all time low because each interaction it seems no one knows what they are doing and giving me the wrong information . I have emails confirming the package offered and referred it to Hayley on friday last week no answer from her again. Pathetic bloody service . I wish i never took out this damn system with this company because of having endless issues.