No feedback email received
Following a complaint posted on 2 April I received (a) very irritating auto cut&paste reply from FNB and (b) from you telling me that you will send me an email after 54 hours giving me the opportunity to rate the handling of my complaint.  <br> I received no email from you and I want to post a feedback comment on the execrable FNB lack of \response"to my long-standing simple Dispute. Now I can't evaluate and this is the second occurrence in my  HP experience.<br> Also - customers might differ from you in their definition of \""Respond\"". Clicking a button to Auto-Reply by the bank fulfils YOUR requirements  - it does not fulfil mine as nothing so far has been resolved for me.<br> What's happened? In the early days"