Telkom helping themselves on my bank account, I sign up for a Router and 20GB data for R199 and after 7 months they debit my account R707.66. When I query this I am told the limit was open and not reduced to R0. I requested them to get the person who incr
I am a Telkom client since 2015, I signed a Router contract of R199 per month for 5GB day and 5 GB at night. This year it came up for a upgrade they upgraded it to 10GB day and 10 GB at night. I have been paying R207 since the upgrade in Febtuary 2018 as I requested for my limit spend to be R0. All of a sudden they debit my account R707.66 in October 2018, when I went to query it I was told I used more data. I requested a reversal as i instructed them not keep my limit spend to R0. They responded with this "Good day,unfortunately we will not be able to pass credits on the account for the usages incurred.Limit decreased to R0 effective from 01/11/2018.Telkom Mobile". 
No apology nothing for needing up my account and create frustrations on my financial standing and budget.
I called after this message and the Consultant (Ndibuo) gave me the email address to escalate my complaint, that email address is coming back as a wrong email. She gave me  **********  and BongumusaSikhakhane@telkom co.za. 

I kindly request your intervention for God right exhalation process for Telkom, I need them to refund me my money and stop needing with my account.  I know they do this with the aim of blacklisting me as they always do to other clients. I also need the Ombadsmen details as my contract with him was very clear. 

Your assistance in this regard will be highly appreciated 

Warm Regards 
Lindo