Make sure you get a receipt at Tollgate

Just a word of caution to all who plan to use Woodford car hire. Please ensure you obtain a receipt for toll fees. I have challenged Woodford as I was charged R134 for toll fees. I was then refunded with R62 but to date I have not received the other amount. I sent Samantha an email and she responded by saying she has responded to all my concerns but referred her to her email dated 30 November 20. 

I refer to your email dated 30 November 20

‘’Please kindly note that I have requested an E-toll statement so I can investigate these charges for you and provide precise feedback on your concern. ‘’

In terms of your email statement above, you have not responded to all my concerns. 

I am still aggrieved that I am being charged toll fees. I paid my toll fees in full at all toll gates and I cannot understand why Woodford has debited my credit card for toll fees. I want to very vehemently state that I paid toll fees at Marianhill toll gate when I arrived and upon return. Common sense tells me that no driver will be allowed to go through a tollgate without paying as it would be illegal, leading to an arrest. The only mistake I made was not requesting for a receipt when I paid. I did not see the need as I have never had this problem in my years of car hire.

The offer of a voucher does not mean I am going to overlook the R71, I was charged for toll fees. As I stated previously, its not about the amount it’s about the principle. 

A word of advice to all, make sure you obtain a receipt at the toll upon paying as proof of payment
