You would think with the economy being what it is today, it would be easy for any establishment to hire semi-intelligent people to run the register. 
I went into sprinkles to taste some of their fall specials and I walked into a scene that was beyond depressing. My first experience with Sprinkles is when I lived in LA. You couldn't get a cupcake without waiting in line at least 30 minutes. Scottsdale, you have 4 perky girls greeting you, with their cupcake themed baby tees the minute you walk through the door. 
The trays were empty and the selection was bare at best. I ordered 4 cupcakes. NOT rocket science. 1-2-3-4 
There was one other woman waiting for a large order, a couple dozen at least. The dingbat ringing us up tried to charge me over $80 for 4 cupcakes!! Whoa! "Are you sure those are mine?" 
Her response was "is your name Susan?" No it is not. She gives me a blank look like she saw a ghost. So this is uncomfortable. I kindly nudged her by saying "I think my total should be in the $13 range, I only got 4 cupcakes. " 
"The tag says you got 4 dozen." (i can't remember the exact qty) 
Now Red Velvet (remember the themed shirts?) is testing my patience. Is that still Susan's order? 
Oh duh! Now we get it! 
After all that I get the cupcakes home, and they are dryer than a popcorn fart. Disappointing.