1-grid / Exclusive Web - avoid - no customer support
Exclusive Web sold to 1-grid

I cancelled my account with Exclusive Web, but my details were brought over to 1-grid anyway. POPIA act / Right to be forgotten etc.

I logged a ticket, ********** on the 22nd of July with no response.

To cancel with 1-grid, I am forced to phone. I am not in the country at the moment (havent been for 2 years) and for a hosting company to only offer a phone number to phone to cancel a service you can sign up for online in 2021 is insane.

I just got issued an invoice, also stating that I will be liable for any "admin fees" if it goes unpaid.

I never agreed to this. And my end of term/hosting with Exclusive Web was set to terminate on the 1st of August as per my cancellation request to them before 1-grid took over

I think I waited long enough and Im really in no mood to sort this out from a different country nor have my credit score or reputation for payment be influenced by lack luster (i.e no) support and inferior communication (i.e nothing) prior to "deal" with my client details sold and now demanding payment.

FYI, the cellphone number included is for New Zealand (+64) and if you intend to phone me to sort this out, please note the time difference in doing so.