Challenge and Selection    I work in a multinational aerospace manufacturing company with  huge diversities in employees on various fronts like technical  skills, working culture, languages etc. The company is undergoing  massive “digital transformation” i.e. transforming a traditional  “manufacturing company” into “technology company”. This meant  that the employees are having wide range of emotions like  excitement, enthusiasm, apprehension, resistance pessimism etc.    Application    I am in the team involved in implementing this transformation for  the shop floor. This involved introducing emerging technologies  like Artificial Intelligence and Data Analytics to improve their  process efficiencies. I have found story telling is an effective tool  to connect with my stakeholders in the organization and enable  them to adapt to new ways of working, reskill themselves so that  they are equipped for the transformation.    Insight and Approach    During my initial interaction with shop floor department, I realized  that although people were in principle willing to adapt to the  change, they were engrossed in “day to day firefighting” and  hence did not have time to adapt.     I had to think of a novel way to engage with this department. So I  decided to spend some time and shadow them for a day. My  intention was to find out their key “pain point”. Turned out the  quality of production was a key obstacle they had to meet the  monthly production target.     Then I prepared a small practical use case that used artificial  intelligence technologies on the data generated from their own

manufacturing processes. I demonstrated this to them and  illustrate how it solved their production quality problem.     The result was a resounding success. My stakeholders saw the  potential of the new technologies. Not only that they also saw that  with these powerful new technologies they can spend less time  “firefighting” and more time on doing value added activities.    This course helped with the framework to approach digital  transformation. I realized that I had to empathize with my  stakeholders first and tell them a story (use case) that they can  relate to. This way I was able to get them embrace change  without any resistance.


Challenge and Selection I work in a multinational aerospace manufacturing company with huge diversities in employees on various fronts like technical skills , working culture , languages etc . The company is undergoing massive “ digital transformation ” i.e. transforming a traditional “ manufacturing company ” into “ technology company ” . This meant that the employees are having wide range of emotions like excitement , enthusiasm , apprehension , resistance pessimism etc . Application I am in the team involved in implementing this transformation for the shop floor . This involved introducing emerging technologies like Artificial Intelligence and Data Analytics to improve their process efficiencies . I have found story telling is an effective tool to connect with my stakeholders in the organization and enable them to adapt to new ways of working , reskill themselves so that they are equipped for the transformation . Insight and Approach During my initial interaction with shop floor department , I realized that although people were in principle willing to adapt to the change , they were engrossed in “ day to day firefighting ” and hence did not have time to adapt . I had to think of a novel way to engage with this department . So I decided to spend some time and shadow them for a day . My intention was to find out their key “ pain point ” . Turned out the quality of production was a key obstacle they had to meet the monthly production target . Then I prepared a small practical use case that used artificial intelligence technologies on the data generated from their own manufacturing processes . I demonstrated this to them and illustrate how it solved their production quality problem . The result was a resounding success . My stakeholders saw the potential of the new technologies . Not only that they also saw that with these powerful new technologies they can spend less time “ firefighting ” and more time on doing value added activities . This course helped with the framework to approach digital transformation . I realized that I had to empathize with my stakeholders first and tell them a story ( use case ) that they can relate to . This way I was able to get them embrace change without any resistance .