Challenge:

I am a member of Quality Assurance department in a Pharmaceutical company where this function  represents on behalf of manufacturing site during regulatory inspections to the site in qualifying the  site for supplying drugs to different markets. Failure of inspections, results serious fall on sales and  lower reputation of the company as well.

Selection:

Our team has tried learning launch tool under design thinking, so as to enhance capability of all the  employees of the site with the help of external consultants. This has helped reviewing and providing  practical feedback on regular execution of the activity about the real practice gaps.

Application:

First learning launch, we focused on enhancing technical capability of all the employees by class  room trainings from these skilled external consultants. Tested their enhanced skills through  questionnaires, quiz sessions and demo sessions.

For our second learning launch, we focused on review of practices by these external consultants  while execution by our employees. This has built confidence in the team and actively participated in  their further enhancement requirements.

Further, on quarterly basis, measured the pulse of culture enhancement through survey and  identified a clear improvement and a cultural shift over to any time inspection readiness.

Insight:

By applying this learning launch tool, our team has proved the cultural shift where our assumptions  on design launch. There was a clear shift towards quality focus and any time inspection readiness.

Approach:

Given that our team has already gone through several design thinking activities/tools and are at this  stage in the timeline, the learning launch is the appropriate tool. As previously mentioned, our team  needs to review the insight gained from our first two launches and incorporate this insight into  future launch designs.

Organization:

As a pharmaceutical organization, this any time inspection readiness through learning launch has  enhanced our customer delight and there by observed continual growth in our sales and marketing.


Challenge : I am a member of Quality Assurance department in a Pharmaceutical company where this function represents on behalf of manufacturing site during regulatory inspections to the site in qualifying the site for supplying drugs to different markets . Failure of inspections , results serious fall on sales and lower reputation of the company as well . Selection : Our team has tried learning launch tool under design thinking , so as to enhance capability of all the employees of the site with the help of external consultants . This has helped reviewing and providing practical feedback on regular execution of the activity about the real practice gaps . Application : First learning launch , we focused on enhancing technical capability of all the employees by class room trainings from these skilled external consultants . Tested their enhanced skills through questionnaires , quiz sessions and demo sessions . For our second learning launch , we focused on review of practices by these external consultants while execution by our employees . This has built confidence in the team and actively participated in their further enhancement requirements . Further , on quarterly basis , measured the pulse of culture enhancement through survey and identified a clear improvement and a cultural shift over to any time inspection readiness . Insight : By applying this learning launch tool , our team has proved the cultural shift where our assumptions on design launch . There was a clear shift towards quality focus and any time inspection readiness . Approach : Given that our team has already gone through several design thinking activities / tools and are at this stage in the timeline , the learning launch is the appropriate tool . As previously mentioned , our team needs to review the insight gained from our first two launches and incorporate this insight into future launch designs . Organization : As a pharmaceutical organization , this any time inspection readiness through learning launch has enhanced our customer delight and there by observed continual growth in our sales and marketing .