Visualisation

Challenge & Selection  Visualisation is all about using visual aid to showcase or represent the problem and its solution.  Visualisation tool helps create an impression of the thoughts in the audience’s mind to understand the  concept, terms and solution of the problem. I am a solution architect responsible for creating BPO  solutions for our customers to enhance their customer services. Visualisation tool provides a map to the  “To be state” of project underway.

Application  Using Visualisation, we can map the current “As is state” of our client’s customer service architecture  and then highlight the redundant processes and develop an efficient solution for client to see the “To Be  state”. For a leading information services company making Yellow Pages books, was running into  operational losses due to change in technology and radical shift in how today’s generation prefer google  to find an address. It was imperative for the organisation to lean its printing operation and move  towards digitization of yellow page book for ensuring reachability to its customer ie individuals with  hand held devices. We as a team developed a new business approach for our customer and designed  the new state of operations by suggesting change in operational strategy and focusing more on digital  forces of the new business world as book readership is at its low trend.

We had to showcase a change in operating model of the client’s existing business and show them  visually which process can be offshored and why and the manpower required if this work is done from a  low cost location. The representation of new operating model required to show our client what will be  the time line to transfer the operations and how the technology architecture be replicated in India and a  dedicated closed center will be created for our customer. All these elaborated discussions were made  easy using visualisation tool as showing how the process will be moved from one location to another is  easily represented on a power point presentation than a word document with lengthy passages

Insights & Approach  Multiple business presentations were made to show how, what, where and when the print operations  can be offshored to India and only business critical process to be remained in client site especially the  business strategy part. We visualised the new to be state and co created a new operating model for our  client.

The customer then leaned down the print business and successfully outsourced the business to India for  operational efficiencies and savings.

This course has made me aware of how further we can enhance the use of tools and bring in the design  thinking elements in use to draw efficient business solutions for our customers.


Visualisation Challenge & Selection Visualisation is all about using visual aid to showcase or represent the problem and its solution . Visualisation tool helps create an impression of the thoughts in the audience ’s mind to understand the concept , terms and solution of the problem . I am a solution architect responsible for creating BPO solutions for our customers to enhance their customer services . Visualisation tool provides a map to the “ To be state ” of project underway . Application Using Visualisation , we can map the current “ As is state ” of our client ’s customer service architecture and then highlight the redundant processes and develop an efficient solution for client to see the “ To Be state ” . For a leading information services company making Yellow Pages books , was running into operational losses due to change in technology and radical shift in how today ’s generation prefer google to find an address . It was imperative for the organisation to lean its printing operation and move towards digitization of yellow page book for ensuring reachability to its customer ie individuals with hand held devices . We as a team developed a new business approach for our customer and designed the new state of operations by suggesting change in operational strategy and focusing more on digital forces of the new business world as book readership is at its low trend . We had to showcase a change in operating model of the client ’s existing business and show them visually which process can be offshored and why and the manpower required if this work is done from a low cost location . The representation of new operating model required to show our client what will be the time line to transfer the operations and how the technology architecture be replicated in India and a dedicated closed center will be created for our customer . All these elaborated discussions were made easy using visualisation tool as showing how the process will be moved from one location to another is easily represented on a power point presentation than a word document with lengthy passages Insights & Approach Multiple business presentations were made to show how , what , where and when the print operations can be offshored to India and only business critical process to be remained in client site especially the business strategy part . We visualised the new to be state and co created a new operating model for our client . The customer then leaned down the print business and successfully outsourced the business to India for operational efficiencies and savings . This course has made me aware of how further we can enhance the use of tools and bring in the design thinking elements in use to draw efficient business solutions for our customers .