Silvia Villalobos

Challenge:

There is a company which provides financial advisory to customers either in person or virtual.  Lately organisation climate has been seen decayed as result of arguments, hassles and the  lack of fraternity and cooperation among the campaign workers. The aim is improving  climate organisation to transmit unity and trust to our customer.

Selection:

Storytelling is the first tool selected, because this tool allows to connect with the audience,  to make understandable the message, and to transmit emotions. Campaign workers would  feel identified and understand the importance of tolerance and empathy.

Application and insight:

Many stories were told in various sections. Stories from previous experiences, fictional  stories, and stories told by participants created a different atmosphere due to participants  started to produce deeper relationships among them and recognize the importance of being  empathic. An important result was that meeting with clients were longer.

Approach:

The activities work in a good way, but visualization tool would work very well in a challenge  like this. Showing the way, some elements to get a harmonious atmosphere through  visualization is an option in a further situation.


Silvia Villalobos Challenge : There is a company which provides financial advisory to customers either in person or virtual . Lately organisation climate has been seen decayed as result of arguments , hassles and the lack of fraternity and cooperation among the campaign workers . The aim is improving climate organisation to transmit unity and trust to our customer . Selection : Storytelling is the first tool selected , because this tool allows to connect with the audience , to make understandable the message , and to transmit emotions . Campaign workers would feel identified and understand the importance of tolerance and empathy . Application and insight : Many stories were told in various sections . Stories from previous experiences , fictional stories , and stories told by participants created a different atmosphere due to participants started to produce deeper relationships among them and recognize the importance of being empathic . An important result was that meeting with clients were longer . Approach : The activities work in a good way , but visualization tool would work very well in a challenge like this . Showing the way , some elements to get a harmonious atmosphere through visualization is an option in a further situation .