Visualisation Reflection – Design Thinking for Innovation Coursera      25/07/2021

Challenge

I am a member of my organization’s data & analytics team. Our challenge is to communicate  complex information to our clients in order to deliver insights that provide data-driven strategy. The  project scope includes developing newly build programs to a large government department, which  will augment the role of hundreds of government employees and increase efficiency for the general  population who engage this department. We first had to focus on trying to uncover what our team  members, as well as key stakeholders within the department, consider to be ineffective or  problematic with regard to the current-state workflow.

Selection

In our design thinking approach, visualisation was heavily relied upon to translate often complex  data and insights into digestible information that all relevant stakeholders could access and  understand easily. Visualisation as a design thinking tool allows for greater participation and ideation  from a more diverse source of stakeholders.

Application

During the ideation of the solution, we first had to define the problems with the current-state  workflow. Visualisation was used to map current business processes, link key stakeholder  relationships, and identify the areas containing inefficiencies that impact the business throughput.  We were able to design experiments to capture data that was identified as highly relevant during the  mapping visualisation. Furthermore, we visualised these results so that all stakeholders were able to  understand what our pilot experiments were delivering.

Insight

By visualising the design thinking process, we were able to use visualisation to communicate pilot  data that we had received into concise insights that were able to define the future strategy that we  would recommend to the client. Working collaboratively with the client, we were able to visualise  through tools such as mind-mapping and online-whiteboards, what a solution would look like and  how it would augment the future work of current employees.

Approach

A different approach that our team may have taken could be the ‘story telling’ approach. In this  case, we could have used the data and insights to communicate a story that is relevant to the  respective stakeholders. For senior management in the department, we could have relayed a story  about how the inefficiencies were impacting key business targets, whereas for employees who will  see an augmented work style after the change, we could have developed a story to show how the  new change will improve their ability to meet key performance indicators and give them time back  from mundane tasks.

I have had limited experience in applying design thinking, however this course has provided me with  a theoretical foundation that I can now use to further develop my future projects. My future work  will now be improved by recognising how I will be applying these key steps in a human-centered  approach to design thinking.


Visualisation Reflection – Design Thinking for Innovation Coursera 25/07/2021 Challenge I am a member of my organization ’s data & analytics team . Our challenge is to communicate complex information to our clients in order to deliver insights that provide data - driven strategy . The project scope includes developing newly build programs to a large government department , which will augment the role of hundreds of government employees and increase efficiency for the general population who engage this department . We first had to focus on trying to uncover what our team members , as well as key stakeholders within the department , consider to be ineffective or problematic with regard to the current - state workflow . Selection In our design thinking approach , visualisation was heavily relied upon to translate often complex data and insights into digestible information that all relevant stakeholders could access and understand easily . Visualisation as a design thinking tool allows for greater participation and ideation from a more diverse source of stakeholders . Application During the ideation of the solution , we first had to define the problems with the current - state workflow . Visualisation was used to map current business processes , link key stakeholder relationships , and identify the areas containing inefficiencies that impact the business throughput . We were able to design experiments to capture data that was identified as highly relevant during the mapping visualisation . Furthermore , we visualised these results so that all stakeholders were able to understand what our pilot experiments were delivering . Insight By visualising the design thinking process , we were able to use visualisation to communicate pilot data that we had received into concise insights that were able to define the future strategy that we would recommend to the client . Working collaboratively with the client , we were able to visualise through tools such as mind - mapping and online - whiteboards , what a solution would look like and how it would augment the future work of current employees . Approach A different approach that our team may have taken could be the ‘ story telling ’ approach . In this case , we could have used the data and insights to communicate a story that is relevant to the respective stakeholders . For senior management in the department , we could have relayed a story about how the inefficiencies were impacting key business targets , whereas for employees who will see an augmented work style after the change , we could have developed a story to show how the new change will improve their ability to meet key performance indicators and give them time back from mundane tasks . I have had limited experience in applying design thinking , however this course has provided me with a theoretical foundation that I can now use to further develop my future projects . My future work will now be improved by recognising how I will be applying these key steps in a human - centered approach to design thinking .