1. Challenge:  :   I am working in Human Resource department responsible for capability  building

of employees. Employees face challenge in understanding English language.  There are  different business lines that organization has ventured into . There are multiple  products of  different business lines in the organization. The challenge is to ensure that employees / learners  understand all products, processes and proposition, by method of virtual/classroom training.  Simply Power Point Presentations  are not enough for employees to sell, content needs to be  simplified . Stake holders expect that participants should apply learnings in their day to day  work

2. Selection: To address above challenge I used Visualization tool . Visualization is in every step

of Design Thinking process. Use of videos, pictures and graphics , helped in  clarity of thought  and also design  trainings programs to ensure better learning experience for all participants. It  helped me to go to the grass-root level to understand challenges faced by employees to  perform their jobs in a better way.

3. Application: To apply Visualization tool, I started working on training materials and content

which was used for training employees. At first, I  addressed the language problem : from  English language I simplified the content to native language. Then we incorporated Pictures /  Graphics / Videos in the training materials . I changed our  training methodology from  lecture to  a more experiential way of learning. Thus, Visualization helped at every stage of training. To  ensure training effectiveness it was important to  incorporate Role play and activities which  employees could relate to when performing their job.

4. Insight: Visualization is a great tool when it comes to being Creativ. Lot of problems are

addressed when we use creativity our out of the box thinking. The insight gained was that  Visualization helped in taking an al- together a new approach and it simplified the learning  process for participants. This helped me gaining more confidence from Stakeholders.

5. Approach: Next time I would try to use different tool , Story telling . Story telling is a great tool

when it comes to teaching participants, Participants can share best practices and others can  learn


1 . Challenge : : I am working in Human Resource department responsible for capability building of employees . Employees face challenge in understanding English language . There are different business lines that organization has ventured into . There are multiple products of different business lines in the organization . The challenge is to ensure that employees / learners understand all products , processes and proposition , by method of virtual / classroom training . Simply Power Point Presentations are not enough for employees to sell , content needs to be simplified . Stake holders expect that participants should apply learnings in their day to day work 2 . Selection : To address above challenge I used Visualization tool . Visualization is in every step of Design Thinking process . Use of videos , pictures and graphics , helped in clarity of thought and also design trainings programs to ensure better learning experience for all participants . It helped me to go to the grass - root level to understand challenges faced by employees to perform their jobs in a better way . 3 . Application : To apply Visualization tool , I started working on training materials and content which was used for training employees . At first , I addressed the language problem : from English language I simplified the content to native language . Then we incorporated Pictures / Graphics / Videos in the training materials . I changed our training methodology from lecture to a more experiential way of learning . Thus , Visualization helped at every stage of training . To ensure training effectiveness it was important to incorporate Role play and activities which employees could relate to when performing their job . 4 . Insight : Visualization is a great tool when it comes to being Creativ . Lot of problems are addressed when we use creativity our out of the box thinking . The insight gained was that Visualization helped in taking an al- together a new approach and it simplified the learning process for participants . This helped me gaining more confidence from Stakeholders . 5 . Approach : Next time I would try to use different tool , Story telling . Story telling is a great tool when it comes to teaching participants , Participants can share best practices and others can learn