CHALLENGE    I was losing a few customers, was not reaching the daily target. Hardly making enough  for the expenses.  The food was well prepared and very tasty. A grade sanitary approved. I could not  understand why this was happening.      SELECTION    As I started this course and the Ten Tools were being studied, the Learning  Launch   Tool got my attention, so I decided to use its method, especially the part about  going out and learning about our customer’s needs and problems.      APPLICATION    I started to make a list of all my customer’s names and numbers, I called and  made appointments to meet with those who were available.  Find out what their problems were? Did they have specific needs? Having  conversation and observing, Trying to walk in their shoes.  The Learning Tool moves our developing concepts into the field, which was very  helpful to me in understanding my customers.      APPROACH AND INSIGHT    I kept the principles of the Learning Tool in action stage, worked in the first  feedback cycles, and business is so much better now, I give it a try and was  successful. A satisfied customer is a successful business.  Fail early to succeed sooner. I understand the meaning of this now.


CHALLENGE I was losing a few customers , was not reaching the daily target . Hardly making enough for the expenses . The food was well prepared and very tasty . A grade sanitary approved . I could not understand why this was happening . SELECTION As I started this course and the Ten Tools were being studied , the Learning Launch Tool got my attention , so I decided to use its method , especially the part about going out and learning about our customer ’s needs and problems . APPLICATION I started to make a list of all my customer ’s names and numbers , I called and made appointments to meet with those who were available . Find out what their problems were ? Did they have specific needs ? Having conversation and observing , Trying to walk in their shoes . The Learning Tool moves our developing concepts into the field , which was very helpful to me in understanding my customers . APPROACH AND INSIGHT I kept the principles of the Learning Tool in action stage , worked in the first feedback cycles , and business is so much better now , I give it a try and was successful . A satisfied customer is a successful business . Fail early to succeed sooner . I understand the meaning of this now .