Higher Technological Institute HTI: Public

Visualization

Challenge & Selection

Visualization is a great tool that I use all the time. I work as IT Business Analytic, so I am in the middle  between klients and developers.

Usually, customers encounter difficulties in understanding technical things and at the same time for  developers is not so easy to understand the creative idea of customer. So I use visualization to  achieve a shared understanding of a idea/customers needs by group of developers before attempting  to define possible solutions of idea implementation.

I  have used the technique of using a straw man visualization of a problem together with a set of  questions or prompts for discussion to allow a diverse group of developers/klients to learn from each  other in the process of defining the scope, boundaries, key elements, and relationships between  elements to consider when identifying opportunities for implementation

Application

I start the process after I have heard needs/ideas of klients. I start by drawing the graphics of idea  workflow. From time to time I  give some question or prompts for discussion in order to get full  information of requirements from customers and in case of developers in order to get all details  about technical part. During this process customers/developers get new great ideas. After the  meeting, I digitize ideas.

Insight & Approach

What I have learned from conducting this exercise is that while the graphic is important for  reinforcing their understanding of the problem we are working to solve, the more valuable aspect of  the activity is the shared insights and shared learning that occurs while we are working to define  their problem space.

The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to  share ours perspectives and develop insights into potential root causes of ours problems.

Since I discovered that the most valuable aspect is the shared insights and learning, next time I would  use the visualization activity as a starting point for a series of design thinking activities. Then the  revised graphic that incorporates their combined feedback can serve as a reference tool throughout  the remainder of our work.


Higher Technological Institute HTI : Public Visualization Challenge & Selection Visualization is a great tool that I use all the time . I work as IT Business Analytic , so I am in the middle between klients and developers . Usually , customers encounter difficulties in understanding technical things and at the same time for developers is not so easy to understand the creative idea of customer . So I use visualization to achieve a shared understanding of a idea / customers needs by group of developers before attempting to define possible solutions of idea implementation . I have used the technique of using a straw man visualization of a problem together with a set of questions or prompts for discussion to allow a diverse group of developers / klients to learn from each other in the process of defining the scope , boundaries , key elements , and relationships between elements to consider when identifying opportunities for implementation Application I start the process after I have heard needs / ideas of klients . I start by drawing the graphics of idea workflow . From time to time I give some question or prompts for discussion in order to get full information of requirements from customers and in case of developers in order to get all details about technical part . During this process customers / developers get new great ideas . After the meeting , I digitize ideas . Insight & Approach What I have learned from conducting this exercise is that while the graphic is important for reinforcing their understanding of the problem we are working to solve , the more valuable aspect of the activity is the shared insights and shared learning that occurs while we are working to define their problem space . The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to share ours perspectives and develop insights into potential root causes of ours problems . Since I discovered that the most valuable aspect is the shared insights and learning , next time I would use the visualization activity as a starting point for a series of design thinking activities . Then the revised graphic that incorporates their combined feedback can serve as a reference tool throughout the remainder of our work .