Mindmapping with IT teams

Challenge & Selection

The Challenge was to identify core reason of problems that are presents in big IT departments in  corporation. Then to tackle those problems.   Today IT departments are big team with a lot of differents profiles, some managing direct users  relationships, orther managing cloud service etc.

Those people sometimes have issues that affects them all. It is the case for the spotted problem here  : bad quality of IT inventory (servers, computer, phones, etc)

To identify properly the core issues I decided to set up a workshop with IT professional.

The tool used is mind mapping, because it is very appropriate to the environement : multiple profiles  within multiples teams, all working on a lot of devices. Those people are used to mindmapping so the  culture fit is easier.

Application

I asked to 10 different IT professionals from 3 companies to join into my workshop. The variety of  competencies really brought something more to the meeting. Because those guys were working in  differents IT environements, they put up each their ideas and convictions on each root cause for the  identified problems. Thanks to an online too KLAXOON, we did mindmapping simultaneously. Very  productive session where everyone took something out.

Interdependencies between systems people and data was spotted. And we came up with some ideas  to enhance operational excellence.

Insight & Approach

The issues about IT inventory were more easy to understand with that visual work on mindmapping.

Insight about it are :  -IT inventory quality depends on technical and human factors

-One or the other alone do not bring enough value

-Join forces inside IT team is the onl solutions

-what path can those guys take for quick win on the subject

Next time, I guess what could be better with this tool is to drive maybe a bit more the workshop. The  goal is to be more prolific. It could be with the prepratio of more technical question to go deep into  the problem and from there give new ideas to participants


Mindmapping with IT teams Challenge & Selection The Challenge was to identify core reason of problems that are presents in big IT departments in corporation . Then to tackle those problems . Today IT departments are big team with a lot of differents profiles , some managing direct users relationships , orther managing cloud service etc . Those people sometimes have issues that affects them all . It is the case for the spotted problem here : bad quality of IT inventory ( servers , computer , phones , etc ) To identify properly the core issues I decided to set up a workshop with IT professional . The tool used is mind mapping , because it is very appropriate to the environement : multiple profiles within multiples teams , all working on a lot of devices . Those people are used to mindmapping so the culture fit is easier . Application I asked to 10 different IT professionals from 3 companies to join into my workshop . The variety of competencies really brought something more to the meeting . Because those guys were working in differents IT environements , they put up each their ideas and convictions on each root cause for the identified problems . Thanks to an online too KLAXOON , we did mindmapping simultaneously . Very productive session where everyone took something out . Interdependencies between systems people and data was spotted . And we came up with some ideas to enhance operational excellence . Insight & Approach The issues about IT inventory were more easy to understand with that visual work on mindmapping . Insight about it are : -IT inventory quality depends on technical and human factors -One or the other alone do not bring enough value -Join forces inside IT team is the onl solutions -what path can those guys take for quick win on the subject Next time , I guess what could be better with this tool is to drive maybe a bit more the workshop . The goal is to be more prolific . It could be with the prepratio of more technical question to go deep into the problem and from there give new ideas to participants