Reflection – Visualization

Challenge & Selection

I am the head of the commercial team in the branch of our company. My goal is to ensure that the  effective work of the team allows you to achieve the business objectives assigned to the branch in  conditions of limited resources: budget, timing, competitors.

In the process of working with the team we often gather for brainstorming sessions. During such  meetings, one of the visualization tools is Ishikawa charts or "FishBone" diagrams. This method helps me  to achieve a common understanding of the problem by all the team members performing different  functions: marketing, sales, developers of product offers, customer service. After preliminary analysis by  all stakeholders of cause-effect relationships, influencing factors and possible problems, the relevant  conclusions and decisions are reached in a shorter time, and the decisions made are more effective.

Application

We begin the formation of the diagram with a clear formulation of the key problem, the solution of  which is for the team. Next, I ask each member of the team to describe their individual vision of all the  influencing factors by uniting them into groups: employees, work processes, machinery and equipment,  materials used, as well as the actions of competitors and regulatory / supervisory authorities. Also on  the diagram we leave a special place for things that can not be immediately distributed into one or  another category. This leaves room for unconventional ideas and creativity.

After each participant expressed his opinion within 30-40 minutes the whole team discusses the results.  Next, we introduce changes and additions to the diagram in the possible causes, factors and  consequences that were revealed in the process of collective discussion. As a result, we get a  comprehensive view of the problem, its causes and possible solutions.

Insight & Approach

This format of the work helps not only to understand the cause-effect relationships and influencing  factors in the analyzed problem, but also to expand the knowledge horizon and understanding of cross  functional processes among employees of related functions. So the marketing staff is beginning to  better understand the processes in the client service, and the developers of the product offerings are  getting closer to the sales staff

As a result, by reducing the scope of possible unreasonable and inefficient decisions, we get a list of  decisions prioritized on effectiveness. Further, using the Pareto principle, we draw up an action plan.

And it is also very important that the whole team participates in the formation of these decisions,  strengthening the team's cohesion, team spirit, and the horizons of employees in related areas of work.


Reflection – Visualization Challenge & Selection I am the head of the commercial team in the branch of our company . My goal is to ensure that the effective work of the team allows you to achieve the business objectives assigned to the branch in conditions of limited resources : budget , timing , competitors . In the process of working with the team we often gather for brainstorming sessions . During such meetings , one of the visualization tools is Ishikawa charts or " FishBone " diagrams . This method helps me to achieve a common understanding of the problem by all the team members performing different functions : marketing , sales , developers of product offers , customer service . After preliminary analysis by all stakeholders of cause - effect relationships , influencing factors and possible problems , the relevant conclusions and decisions are reached in a shorter time , and the decisions made are more effective . Application We begin the formation of the diagram with a clear formulation of the key problem , the solution of which is for the team . Next , I ask each member of the team to describe their individual vision of all the influencing factors by uniting them into groups : employees , work processes , machinery and equipment , materials used , as well as the actions of competitors and regulatory / supervisory authorities . Also on the diagram we leave a special place for things that can not be immediately distributed into one or another category . This leaves room for unconventional ideas and creativity . After each participant expressed his opinion within 30 - 40 minutes the whole team discusses the results . Next , we introduce changes and additions to the diagram in the possible causes , factors and consequences that were revealed in the process of collective discussion . As a result , we get a comprehensive view of the problem , its causes and possible solutions . Insight & Approach This format of the work helps not only to understand the cause - effect relationships and influencing factors in the analyzed problem , but also to expand the knowledge horizon and understanding of cross functional processes among employees of related functions . So the marketing staff is beginning to better understand the processes in the client service , and the developers of the product offerings are getting closer to the sales staff As a result , by reducing the scope of possible unreasonable and inefficient decisions , we get a list of decisions prioritized on effectiveness . Further , using the Pareto principle , we draw up an action plan . And it is also very important that the whole team participates in the formation of these decisions , strengthening the team 's cohesion , team spirit , and the horizons of employees in related areas of work .