Non-Business Use

Journey Mapping by Hamzah Halawani

Challenge and selection    Journey mapping is very helpful tool that helped me a lot in identifying the gap of one of my routine  activities which is conducting field safety inspection and generate recommendations to proponent. These  recommendations are generated based on observed findings either related to safety behavior or  conditions. The optimum goal of implementing the recommendations by proponent is to prevent having  unsafe act or unsafe condition in future which helps in enhancing the safety compliance during conducting  any job work related.   The challenge is that sometimes these recommendations are not being implemented by proponent which  divert from the original goal. I used the journey management tool to find out why these recommendations  are not implemented and to make sure that the goal from the recommendation’s implementation is  achieved.

Application     After spending one year of practicing and doing field safety inspection and generating recommendations  to proponent, we decided to measure the effectiveness of these recommendations. Normally, after  completing a site visit and listing all observations, we generate recommendation for each observation and  we logged these recommendations in a system that assign the recommendation to a proponent member  in order to implement the recommendation. After completing the recommendation, the proponent  member should close the recommendation in the system so it goes back to me as initiator for verification  and mark as completed. So, we went back to the system and analyzed all provided recommendations in  order to measure the percentage of the completed recommendations of all submitted recommendations.  The result was around 50% of implementation which means that the other 50% are still open and not  being implemented.   We started interviewing the proponent member to find out the reason of not completing these  recommendations, which was that these recommendations take time and efforts to implement and not  being recognized by management. So, either they implement it or leave it open in the system does not  make any difference. Therefore, they start picking the major recommendations that should be stopped  from happening due to safety concerns and implement them, while the minor safety recommendations  are kept and left open in the system since there is to effective tracking nor management monitoring to  these recommendations. This led to having 50% of open items in the system. After interviewing the  proponent members, we engaged the proponent management and highlighted to them these concerns  which took their attention. We recommended that to have a KPI to monitor the implementation of all  field safety inspections recommendations on monthly basis.     Insight & Approach     It was led to a higher recommendations implementation completion which reached 80%. The original goal  was achieved and safety culture was improved. Also, proponent managements started recognizing the  time and efforts of their members that led to excellence.


Non - Business Use Journey Mapping by Hamzah Halawani Challenge and selection Journey mapping is very helpful tool that helped me a lot in identifying the gap of one of my routine activities which is conducting field safety inspection and generate recommendations to proponent . These recommendations are generated based on observed findings either related to safety behavior or conditions . The optimum goal of implementing the recommendations by proponent is to prevent having unsafe act or unsafe condition in future which helps in enhancing the safety compliance during conducting any job work related . The challenge is that sometimes these recommendations are not being implemented by proponent which divert from the original goal . I used the journey management tool to find out why these recommendations are not implemented and to make sure that the goal from the recommendation ’s implementation is achieved . Application After spending one year of practicing and doing field safety inspection and generating recommendations to proponent , we decided to measure the effectiveness of these recommendations . Normally , after completing a site visit and listing all observations , we generate recommendation for each observation and we logged these recommendations in a system that assign the recommendation to a proponent member in order to implement the recommendation . After completing the recommendation , the proponent member should close the recommendation in the system so it goes back to me as initiator for verification and mark as completed . So , we went back to the system and analyzed all provided recommendations in order to measure the percentage of the completed recommendations of all submitted recommendations . The result was around 50 % of implementation which means that the other 50 % are still open and not being implemented . We started interviewing the proponent member to find out the reason of not completing these recommendations , which was that these recommendations take time and efforts to implement and not being recognized by management . So , either they implement it or leave it open in the system does not make any difference . Therefore , they start picking the major recommendations that should be stopped from happening due to safety concerns and implement them , while the minor safety recommendations are kept and left open in the system since there is to effective tracking nor management monitoring to these recommendations . This led to having 50 % of open items in the system . After interviewing the proponent members , we engaged the proponent management and highlighted to them these concerns which took their attention . We recommended that to have a KPI to monitor the implementation of all field safety inspections recommendations on monthly basis . Insight & Approach It was led to a higher recommendations implementation completion which reached 80 % . The original goal was achieved and safety culture was improved . Also , proponent managements started recognizing the time and efforts of their members that led to excellence .