Example – Application of Visualization (Module 1)

Challenge

I am part of a British Multinational Telecommunications Organisation having presence in 180  countries. My job primarily revolves around improving efficiency in company operations and provide  innovative solution to increase profitability for the organisation. Fulfilment department’s performance  tracked and reported using the key metrics and dashboards were not adequate enough to prioritize  the need for improvement.

Selection

I used the innovative Visualization tool to highlight and strengthen the understanding of the problem  faced in the India Delivery centres with the top management of the organisation.

Application

I worked closely with the Fulfilment department and started documenting the end to end visual of the  process to identify gaps and unearth issues that were unknown to the top management. I then used  a visual tool (Value Stream Mapping) a customised one to cater my requirement for identification of  frequency and occurrence of Non-value adding activities in the process. Later I used a whiteboard /  TV’s (Laptops Screensavers / LED Displays) to exhibit the same across the operational floor for the staff  (including top management) to view and understand the same.

These identified issues were assimilated by the team and top management for immediate attention  of cognition reinforcement and hypothesis building. A substantial amount of Transformation projects  were identified and prioritized using Pareto diagram. All these improvement were aligned to the vision  of the organisation and were allocated to the respective key projects owners. I use the project  management tools and techniques to closely monitor health of these projects and reported their DNA  using the master class data visualization tools such as run charts, pie charts and histograms.

Insights and Approach

Visualisation helped me and my organisation in drilling-down through the layer of details far more  easily as compared to looking the data or metric day-by-day using chart or graph to summarize  complex data ensuring faster comprehension of relationship than cluttered reports or spreadsheets.  It also provided a very clear form of communication allowing everyone to infer and action upon the  information more rapidly. The most important benefit we derived from visualization was that it  bought changes in the timely manner.

Going forward I will use the more structured approach of design thinking visualization technique in  my professional environment as it will assist me to uncover the hidden areas of the businesses which  are difficult / impossible to unearth in the absence of a structured visualization design thinking tool.


Example – Application of Visualization ( Module 1 ) Challenge I am part of a British Multinational Telecommunications Organisation having presence in 180 countries . My job primarily revolves around improving efficiency in company operations and provide innovative solution to increase profitability for the organisation . Fulfilment department ’s performance tracked and reported using the key metrics and dashboards were not adequate enough to prioritize the need for improvement . Selection I used the innovative Visualization tool to highlight and strengthen the understanding of the problem faced in the India Delivery centres with the top management of the organisation . Application I worked closely with the Fulfilment department and started documenting the end to end visual of the process to identify gaps and unearth issues that were unknown to the top management . I then used a visual tool ( Value Stream Mapping ) a customised one to cater my requirement for identification of frequency and occurrence of Non - value adding activities in the process . Later I used a whiteboard / TV ’s ( Laptops Screensavers / LED Displays ) to exhibit the same across the operational floor for the staff ( including top management ) to view and understand the same . These identified issues were assimilated by the team and top management for immediate attention of cognition reinforcement and hypothesis building . A substantial amount of Transformation projects were identified and prioritized using Pareto diagram . All these improvement were aligned to the vision of the organisation and were allocated to the respective key projects owners . I use the project management tools and techniques to closely monitor health of these projects and reported their DNA using the master class data visualization tools such as run charts , pie charts and histograms . Insights and Approach Visualisation helped me and my organisation in drilling - down through the layer of details far more easily as compared to looking the data or metric day - by - day using chart or graph to summarize complex data ensuring faster comprehension of relationship than cluttered reports or spreadsheets . It also provided a very clear form of communication allowing everyone to infer and action upon the information more rapidly . The most important benefit we derived from visualization was that it bought changes in the timely manner . Going forward I will use the more structured approach of design thinking visualization technique in my professional environment as it will assist me to uncover the hidden areas of the businesses which are difficult / impossible to unearth in the absence of a structured visualization design thinking tool .