Rustic Mango: Company General Use

Waliur Aslam – Initiating Data Helpdesk desk group

Reflection – Storytelling

Challenge & Selection

Storytelling is a great tool that I use it in my work. I work with Educatools, Exploration Data  Management division, Data Manager, and Group leader of Data Helpdesk. Many of them have a  challenge to control on the requests that we receive it from Exploration Organizations which has  multiple divisions and departments. I spend a lot of time to see how I can serve and support the team to  handle the remedy tickets. When I work with other groups, we share fact stories for different  reasons. Often they're interested to share stories to see how we can improve our life to improve the  business.  I have a story about using storytelling. In working with different entities, the group tried to meet and  explain about the situations that we are face it in the daily bases. The upper management assigned the  SME’s from each departments and division to measure the situation and report the minutes to improve  the business.

Insight & Approach

We listed all the comments and the feedback and we came back to our division to discover how we can  resolve the situation.

We worked with the Computer Center which is the focal contact and the focal point to serve all the  exploration organizations, we initiate an alias email that can the employees send their requests and the  data Helpdesk group will handle it and record it to be dispatch to the members in the division and  resolve the remedy ticket in proper way and reduce the resolution time to resolve it. After we  implement this role and deployed it in a simple we tool to be reported the daily outstanding remedy  tickets.

The assignee can consider and following up to their remedy tickets and they can be able to change the  status for each single ticket from assigned to in-progress and the requester will be notified that his/her  request is under process.

This course made me see this as a tool in a new way. When I've done it before it was really "ad hoc," but

now I can prepare ahead and think of stories that will assist me in presenting my ideas and best

illuminate them.

I have a design background, but I ended up as an entrepreneur in business. I had no idea this would ever

be considered an asset, but I am so very grateful that it is!


Rustic Mango : Company General Use Waliur Aslam – Initiating Data Helpdesk desk group Reflection – Storytelling Challenge & Selection Storytelling is a great tool that I use it in my work . I work with Educatools , Exploration Data Management division , Data Manager , and Group leader of Data Helpdesk . Many of them have a challenge to control on the requests that we receive it from Exploration Organizations which has multiple divisions and departments . I spend a lot of time to see how I can serve and support the team to handle the remedy tickets . When I work with other groups , we share fact stories for different reasons . Often they 're interested to share stories to see how we can improve our life to improve the business . I have a story about using storytelling . In working with different entities , the group tried to meet and explain about the situations that we are face it in the daily bases . The upper management assigned the SME ’s from each departments and division to measure the situation and report the minutes to improve the business . Insight & Approach We listed all the comments and the feedback and we came back to our division to discover how we can resolve the situation . We worked with the Computer Center which is the focal contact and the focal point to serve all the exploration organizations , we initiate an alias email that can the employees send their requests and the data Helpdesk group will handle it and record it to be dispatch to the members in the division and resolve the remedy ticket in proper way and reduce the resolution time to resolve it . After we implement this role and deployed it in a simple we tool to be reported the daily outstanding remedy tickets . The assignee can consider and following up to their remedy tickets and they can be able to change the status for each single ticket from assigned to in - progress and the requester will be notified that his / her request is under process . This course made me see this as a tool in a new way . When I 've done it before it was really " ad hoc , " but now I can prepare ahead and think of stories that will assist me in presenting my ideas and best illuminate them . I have a design background , but I ended up as an entrepreneur in business . I had no idea this would ever be considered an asset , but I am so very grateful that it is !