Challenge

I would like to choose Learning Launch as the design thinking tool presented in this course to present a  challenge I have encountered. In my job there are daily challenges and problem thinking is always a big  part of a day activity. I am working in a recruitment company and my department  clear candidates daily  for on time job assignment start. The challenge I would like to choose specifically for this assignment titled  “Getting OSHA Fit test Healthcare questionnaire cleared by a Medical Provider”. The main challenge with  this Is that candidates misunderstood that this is questionnaire medical clearance to perform a fit test and  not to be used equivalent to a fit test.  Because of this many candidates were not able to start on time  since the questionnaire was refused to be clear by Medical provider based on the candidate explanation.

Selection

After having a discussion with my manager and my team, it was recommended that if we process at least  15 more candidates who faced the same refusal from the medical provider than the questionnaire will be  placed as a backup though it is cheaper and  quicker and will be replaced by a mandatory fit test.

Application

We select 15 candidates pending credentialing to identify the reason for this problem. when the next  candidate turns up for her doctor appointment we asked if we could talk to the doctor as to understand  what exactly the doctor comments on the questionnaire presented by the candidate is. Upon discussing  with the doctor, it was informed to us that candidates have been explaining the medical clearance as a fit  test to a doctor and not just medical clearance.

So, we test it out on 15 other candidates, and it was turn out that when doctor heard that they still need  to get a fit test done before they start their job assignment. The other candidates was easily medically  cleared.

Insight

By using the learning launch tool, our team was able to identify the reason why so many candidates were  refused medical clearance and it also save us lots of additional time to hear directly from the doctor about  what is required. This also save us additional credentialing time to work on a candidate to source a medical  provider.

Approach

Before the questionnaire, the fit test was the only option available to candidate but not was willingly  accepted by candidates since it required a long appointment waiting time and very costly. We also try to  assist with cost and to assist to schedule appointment but also locations was also a problem. However in  future we will definitely used the  approach here to discuss with the required professional and obtain  the most appropriate and cost effective way to get the task done.


Challenge I would like to choose Learning Launch as the design thinking tool presented in this course to present a challenge I have encountered . In my job there are daily challenges and problem thinking is always a big part of a day activity . I am working in a recruitment company and my department clear candidates daily for on time job assignment start . The challenge I would like to choose specifically for this assignment titled “ Getting OSHA Fit test Healthcare questionnaire cleared by a Medical Provider ” . The main challenge with this Is that candidates misunderstood that this is questionnaire medical clearance to perform a fit test and not to be used equivalent to a fit test . Because of this many candidates were not able to start on time since the questionnaire was refused to be clear by Medical provider based on the candidate explanation . Selection After having a discussion with my manager and my team , it was recommended that if we process at least 15 more candidates who faced the same refusal from the medical provider than the questionnaire will be placed as a backup though it is cheaper and quicker and will be replaced by a mandatory fit test . Application We select 15 candidates pending credentialing to identify the reason for this problem . when the next candidate turns up for her doctor appointment we asked if we could talk to the doctor as to understand what exactly the doctor comments on the questionnaire presented by the candidate is . Upon discussing with the doctor , it was informed to us that candidates have been explaining the medical clearance as a fit test to a doctor and not just medical clearance . So , we test it out on 15 other candidates , and it was turn out that when doctor heard that they still need to get a fit test done before they start their job assignment . The other candidates was easily medically cleared . Insight By using the learning launch tool , our team was able to identify the reason why so many candidates were refused medical clearance and it also save us lots of additional time to hear directly from the doctor about what is required . This also save us additional credentialing time to work on a candidate to source a medical provider . Approach Before the questionnaire , the fit test was the only option available to candidate but not was willingly accepted by candidates since it required a long appointment waiting time and very costly . We also try to assist with cost and to assist to schedule appointment but also locations was also a problem . However in future we will definitely used the approach here to discuss with the required professional and obtain the most appropriate and cost effective way to get the task done .