Tool - Visualization

Challenge

Health Periodic Exam

My first challenge with Design Thinking was rethinking the service Health Periodic Exam offered by the Federal Public  Ministry of Brazil. This is a periodic health examination that, through legislation, should be offered to all active public  servants in Brazil. The service is offered unequally to all units of the Federal Public Ministry, not reaching all required  public today. It is also important to note that the number of examinations and consultations offered to the civil servants  varies according to a categorization of profiles about risks to health.

The objective was to expand access service to all civil servants of the institution, and rethinking the entire customer  journey.

Selection

To conduct the work, we selected the visualization tool so that we could see together all the steps, information and  agents involved in the Health Periodic Exam. The idea was to create a great visual map that could compose a whole  vision of service, so that participants could gain a global understanding to conduct a holistic analysis.

Application

I started the work creating a panel with two well-defined spaces: "what I know" and "what I do not know". I questioned all  participants what they knew about the Health Periodic Exam, how the service was provided, which was related, etc. Who had an idea, had to wrote it in a post-it and put it on the dashboard.

Built the first panel, we began to organize the post-its around the customer journey, ordering the post-its in terms of the  stages of service. At the end of the process we described the whole process related to examination Health Journal.

Insight & Aproach

Then we started to write down ideas that could improve the process mapped, based on those previously established  purposes. For this, not only we talk to the people running the service but also those service users. First, we ask that  ideas were developed, regardless of their quality: this time, it was worth the amount.

Then we choose and concatenate ideas in order to design a new unit for the service. All ideas were recorded, organized  and concatenated visually creating a large graph of collective proposal.

Feedback

Upon completion of the dynamic created 33 changes on the current service Health Periodic Exam. Most people praised  the dynamic, saying they had never before participated in meetings as productive. Today, they are eager for more ...


Tool - Visualization Challenge Health Periodic Exam My first challenge with Design Thinking was rethinking the service Health Periodic Exam offered by the Federal Public Ministry of Brazil . This is a periodic health examination that , through legislation , should be offered to all active public servants in Brazil . The service is offered unequally to all units of the Federal Public Ministry , not reaching all required public today . It is also important to note that the number of examinations and consultations offered to the civil servants varies according to a categorization of profiles about risks to health . The objective was to expand access service to all civil servants of the institution , and rethinking the entire customer journey . Selection To conduct the work , we selected the visualization tool so that we could see together all the steps , information and agents involved in the Health Periodic Exam . The idea was to create a great visual map that could compose a whole vision of service , so that participants could gain a global understanding to conduct a holistic analysis . Application I started the work creating a panel with two well - defined spaces : " what I know " and " what I do not know " . I questioned all participants what they knew about the Health Periodic Exam , how the service was provided , which was related , etc . Who had an idea , had to wrote it in a post - it and put it on the dashboard . Built the first panel , we began to organize the post - its around the customer journey , ordering the post - its in terms of the stages of service . At the end of the process we described the whole process related to examination Health Journal . Insight & Aproach Then we started to write down ideas that could improve the process mapped , based on those previously established purposes . For this , not only we talk to the people running the service but also those service users . First , we ask that ideas were developed , regardless of their quality : this time , it was worth the amount . Then we choose and concatenate ideas in order to design a new unit for the service . All ideas were recorded , organized and concatenated visually creating a large graph of collective proposal . Feedback Upon completion of the dynamic created 33 changes on the current service Health Periodic Exam . Most people praised the dynamic , saying they had never before participated in meetings as productive . Today , they are eager for more ...