Reflection- Learning Launch

Challenge  I am an engineer of semiconductor equipment manufacturer. My company intends  to expand the business and signs a contract with customer for part of equipment  regular maintenance, and the replacement of consumables. To achieve this goal, the  company sets up a new department and recruits a group of engineers. Completing all  relevant training and getting the customer's certification for this maintenance work  need to be finish within 6 months. Due to most of the new engineers are new

graduation and have no experience on working in clean room, so my Challenge is to  introduce the regulation of clean room to this group of engineers and help train  hands-on maintenance based on experience and complete the customer's  certification.    Selection  In the four tools of Design Thinking :  1.  Visualization

2.  Storytelling

3.  Mind Mapping

4.  Learning Launch

Our goal is to train new engineers to be familiar with major maintenance work in a  short time. We chose the Learning Launch tool because it is suit for what we need at  this stage.

Application  The first learning launch we focused on the training of two seed engineers. Two seed  engineers were trained in the manufacturing department of the head office for 1

month. In the period, various projects and processes were arranged in this training  course, from disassembly/assembly of device to management of incoming and  outgoing shipments. Seed engineers must pass the test in the manufacturing  department and the devices they assembled need to be qualified by customer there.    The second learning launch is that after the seed engineer returns to the original  department, they need to start performing maintenance of the devices which were  sent out from local customer with replacing the consumables and completing the  test before shipping back to customer. In this process, not only seed engineers can

strengthen skill and can teach other engineers together. After the finished device is

returned to the customer, it must pass the customer's machine test and finally reach  the required consumable life cycle    Insight  Although some devices pass internal testing after maintenance, they fail the test on  the customer or fail to meet the life cycle required by the customer. After review, it  was found that the customer used stricter inspection standards. We immediately  contacted the manufacturing department of the head office to make adjustments to  this part and dispatched a senior engineer to stay in the factory for three months as

an emergency response to avoid delays resulting in customer losses.    Approach  By training seed engineers and training other engineers through seed engineers, this  method not only saves costs but also achieves rapid spread of knowledge and  training. However, there are still variables in real implementation. Hence, the other  possibility must be considered and take precautions first. Learning startup program  will successfully complete this task


Reflection- Learning Launch Challenge I am an engineer of semiconductor equipment manufacturer . My company intends to expand the business and signs a contract with customer for part of equipment regular maintenance , and the replacement of consumables . To achieve this goal , the company sets up a new department and recruits a group of engineers . Completing all relevant training and getting the customer 's certification for this maintenance work need to be finish within 6 months . Due to most of the new engineers are new graduation and have no experience on working in clean room , so my Challenge is to introduce the regulation of clean room to this group of engineers and help train hands - on maintenance based on experience and complete the customer 's certification . Selection In the four tools of Design Thinking : 1 . Visualization 2 . Storytelling 3 . Mind Mapping 4 . Learning Launch Our goal is to train new engineers to be familiar with major maintenance work in a short time . We chose the Learning Launch tool because it is suit for what we need at this stage . Application The first learning launch we focused on the training of two seed engineers . Two seed engineers were trained in the manufacturing department of the head office for 1 month . In the period , various projects and processes were arranged in this training course , from disassembly / assembly of device to management of incoming and outgoing shipments . Seed engineers must pass the test in the manufacturing department and the devices they assembled need to be qualified by customer there . The second learning launch is that after the seed engineer returns to the original department , they need to start performing maintenance of the devices which were sent out from local customer with replacing the consumables and completing the test before shipping back to customer . In this process , not only seed engineers can strengthen skill and can teach other engineers together . After the finished device is returned to the customer , it must pass the customer 's machine test and finally reach the required consumable life cycle Insight Although some devices pass internal testing after maintenance , they fail the test on the customer or fail to meet the life cycle required by the customer . After review , it was found that the customer used stricter inspection standards . We immediately contacted the manufacturing department of the head office to make adjustments to this part and dispatched a senior engineer to stay in the factory for three months as an emergency response to avoid delays resulting in customer losses . Approach By training seed engineers and training other engineers through seed engineers , this method not only saves costs but also achieves rapid spread of knowledge and training . However , there are still variables in real implementation . Hence , the other possibility must be considered and take precautions first . Learning startup program will successfully complete this task