Visualization and Storytelling

Challenge

In my company we develop many tech solutions for the final costumer we face the reengineering  for one of the sales channels the ecommerce platform this solution must include the costumer  experience and cover all the interactions and dependencies with all the systems involved like SAP  and other communication apps.

The project is one of the priority sales projects for the actual CEO and the teams involved includes  people from 6 applications the sales team and the project management team.

The company adopts agile methodologies like safe and is very interesting his implementation  across the people processes and the latin mindset in this methodology we use visualization and  storytelling

Selection

Well as part of safe the visualization and storytelling are fundamentals to create valuable  developments and I select these two tools the visualization to understand the process that our  customers must walk and the storytelling for the experiences involved and the desire experiences  in that process.

Application

Visualization we invite to the sales team the product owner and the technical leaders to 2 sessions  where we define the e2e process across the ecommerce platform delimitate this sale process to 3  selected cellphones and 3 rent plans.

The sales team and product owner take some post it and write main activities we support them  given order to the post it and generate the process each activity is equal to a feature that the  development team has to create, then the technical leaders give feedback and we align again the  post it’s the next activity was create alternate scenario’s like possible cancelations and main risks.

The principal challenge here was conduct and focus the teams to the sale process in the  ecommerce platform just for 3 selected cellphones and 3 rent plans and don’t forget that focus.

Storytelling after we define the e2e process we coordinate 3 sessions with the sales team and the  product owner to define the user’s histories across the process using post it´s below the process  activity’s or features the next step was analyze each user history using a UX Map and determinate  the key user history´s.

The principal challenge here was conduct and focus the teams to the define sale process in the  visualization and don’t forget that focus.

Insight

Using the visualization, we obtain a more effective and quick view of the process that we need  improve including the key participants than past development projects is a great tool for the next  generation projects in the company.

Using the storytelling we can integrate the real and more costumer expectations about the  process than past development projects is a great tool for the next generation projects in the  company.

Approach

Well I use the visualization and the storytelling not just for this kind of projects we need change  the mindset for the entire company is the real big challenge in this moment for us the use of the  design thinking tools is not for the selected ones.


Visualization and Storytelling Challenge In my company we develop many tech solutions for the final costumer we face the reengineering for one of the sales channels the ecommerce platform this solution must include the costumer experience and cover all the interactions and dependencies with all the systems involved like SAP and other communication apps . The project is one of the priority sales projects for the actual CEO and the teams involved includes people from 6 applications the sales team and the project management team . The company adopts agile methodologies like safe and is very interesting his implementation across the people processes and the latin mindset in this methodology we use visualization and storytelling Selection Well as part of safe the visualization and storytelling are fundamentals to create valuable developments and I select these two tools the visualization to understand the process that our customers must walk and the storytelling for the experiences involved and the desire experiences in that process . Application Visualization we invite to the sales team the product owner and the technical leaders to 2 sessions where we define the e2e process across the ecommerce platform delimitate this sale process to 3 selected cellphones and 3 rent plans . The sales team and product owner take some post it and write main activities we support them given order to the post it and generate the process each activity is equal to a feature that the development team has to create , then the technical leaders give feedback and we align again the post it ’s the next activity was create alternate scenario ’s like possible cancelations and main risks . The principal challenge here was conduct and focus the teams to the sale process in the ecommerce platform just for 3 selected cellphones and 3 rent plans and do n’t forget that focus . Storytelling after we define the e2e process we coordinate 3 sessions with the sales team and the product owner to define the user ’s histories across the process using post it´s below the process activity ’s or features the next step was analyze each user history using a UX Map and determinate the key user history´s . The principal challenge here was conduct and focus the teams to the define sale process in the visualization and do n’t forget that focus . Insight Using the visualization , we obtain a more effective and quick view of the process that we need improve including the key participants than past development projects is a great tool for the next generation projects in the company . Using the storytelling we can integrate the real and more costumer expectations about the process than past development projects is a great tool for the next generation projects in the company . Approach Well I use the visualization and the storytelling not just for this kind of projects we need change the mindset for the entire company is the real big challenge in this moment for us the use of the design thinking tools is not for the selected ones .