Challenge and Selection

In my work as a consultant, helping companies in the design and documentation of their  processes, it is a very common challenge to know what the director of the company wants to  achieve at the end of the consulting process. Directors often think that the best practices  implemented in other companies will work perfectly within their own and on many occasions, they  may be in error that can affect the direction of their organization. Therefore, to know what the  company wants to achieve the use of the mind mapping tool, it is very useful because it allows  the interaction of different actors to find a direction and define a common work objective.

Application

A few years ago, I was doing a consulting process in a small service company and the director  wanted to document his processes, but he was not very clear about what his organizational  processes were, therefore, to help him focus his objective and achieve a process of successful  consulting, I proceeded to bring together the entire team of the company, from coordinators to  operational positions and we began an exercise that took three days to complete.

Each one was asked to write what their work was within the company, how they generated value  from their job, and if they believed that their activities were important for the development of the  activities of their colleagues, these responses were placed on a board, which we began to read  aloud and group them according to the type of activities in common. In the same way, they began  to make relationships with all the groups of activities, asking “if I don't do this task, can I do this  other one?”, “Is this task really necessary?”, “Can I unite these two tasks into one? ”. Doing a  debugging process, discarding what did not generate value, and adding new elements that would  complement what was reflected on the board

Insight and Approach:

At the end of this debugging process, there were six groups of related activities left on the board.  These six groups would translate into the six processes that govern the company, therefore, there  was an answer as to what the director wanted to standardize. So with this question solved, I was  able to carry out the consultancy; I helped the director to document his processes so that they  would serve as a guide to build management boards and thus carry out better management within  his company.

I consider that the mind mapping approach is optimal in these situations because it allows the  integration of teams and the understanding of each person's conception of the company and its  work, producing satisfactory results. Therefore, I would continue using this approach, because it  is very useful in all change and improvement processes of companies by helping to outline the  objective to be achieved.

In a future opportunity, I would continue using mind mapping, I believe I have had success with  this tool, however, I would combine it with more visualization elements to make the whole process  of generating ideas and defining results more dynamic.


Challenge and Selection In my work as a consultant , helping companies in the design and documentation of their processes , it is a very common challenge to know what the director of the company wants to achieve at the end of the consulting process . Directors often think that the best practices implemented in other companies will work perfectly within their own and on many occasions , they may be in error that can affect the direction of their organization . Therefore , to know what the company wants to achieve the use of the mind mapping tool , it is very useful because it allows the interaction of different actors to find a direction and define a common work objective . Application A few years ago , I was doing a consulting process in a small service company and the director wanted to document his processes , but he was not very clear about what his organizational processes were , therefore , to help him focus his objective and achieve a process of successful consulting , I proceeded to bring together the entire team of the company , from coordinators to operational positions and we began an exercise that took three days to complete . Each one was asked to write what their work was within the company , how they generated value from their job , and if they believed that their activities were important for the development of the activities of their colleagues , these responses were placed on a board , which we began to read aloud and group them according to the type of activities in common . In the same way , they began to make relationships with all the groups of activities , asking “ if I do n't do this task , can I do this other one ? ” , “ Is this task really necessary ? ” , “ Can I unite these two tasks into one ? ” . Doing a debugging process , discarding what did not generate value , and adding new elements that would complement what was reflected on the board Insight and Approach : At the end of this debugging process , there were six groups of related activities left on the board . These six groups would translate into the six processes that govern the company , therefore , there was an answer as to what the director wanted to standardize . So with this question solved , I was able to carry out the consultancy ; I helped the director to document his processes so that they would serve as a guide to build management boards and thus carry out better management within his company . I consider that the mind mapping approach is optimal in these situations because it allows the integration of teams and the understanding of each person 's conception of the company and its work , producing satisfactory results . Therefore , I would continue using this approach , because it is very useful in all change and improvement processes of companies by helping to outline the objective to be achieved . In a future opportunity , I would continue using mind mapping , I believe I have had success with this tool , however , I would combine it with more visualization elements to make the whole process of generating ideas and defining results more dynamic .