Virtual Classes - Learning Launch

Challenge

In Peru, as in many other countries, there are both private and state education. Due to the  appearance of the COVID-19, the government adopted as a preventive measure, to  suspend all the face-to-face classes. They announced that state schools’ classes would be  transmitted through national channels, leaving the modality through which the virtual  classes of private institutions would be transmitted, free to choose. As a measure to be  applied as soon as possible, one of the first challenges appear for these institutions.

Currently, I’m working in a private school, in which our first challenge was to continue  classes. As there was no exact date for the return to the face-to-face activities and with  hope that COVID-19 positive cases would decrease and the disease would be controlled,  the directors decided that the suitable teachers, in other words, those who had a computer  or laptop and access to the Internet, should upload their classes on Youtube (videos) or  Power Point with audios. After a few weeks of mandatory social isolation and observing  the fast advances of the virus, the government ruled that all classes in all institutions  would be virtual until the end of the year.

The challenge in this case was to train suitable teachers and parents, or as they will be  called from now on "clients", to be able to access virtual classes, since most teachers and  clients were not very familiar with the internet and the new technology it offers.

Selection

Starting with virtual classes through Youtube or Power Point with audios, allowed us to  collect information about how users felt about our service and how we can improve it.  Having the current knowledge, it can be seen that we used the Learning Launch tool, since  the pilot test (videos and ppt) was carried out and positive and negative information was  collected. The next step was to analyze the collected information, improve the service and  launch a new idea to the market as soon as possible.

Application

The company presented the case to us; the pilot test had many negative comments.  Customers were unhappy with the service provided, they felt their money was not being  well invested.

In this company, ideas from collaborators are welcome, so after listening carefully to the  case and analyzing it, I suggested that the classes could be through one of the virtual  platforms that became popular in these times of quarantine; In addition, so that clients  and teachers perceive that we care and are interested in them, I recommended making  video tutorials with very detailed instructions, both for teachers (host) and clients  (participants), also  inductive meetings before the indicated dates of the new start of  classes in real time, this with the aim of helping and absolving doubts on both sides.

We coordinated with the computer and support area and then we proceeded to record  videos. For the teachers we recorded a tutorial being host, that is, how to create meetings,  how to admit students, among others; and for the clients, how to enter the platform  through the school's intranet. In addition, a pdf was created so that they have the option  of reading the tutorial step by step about the same topics.

This information was found in the mail that we sent to both parties, including the dates  for grade-level scheduled meetings, from kindergarten to high school. Based on this  information, the second pilot test was launched.

The purpose of this set of ideas was to know whether the clients and teachers would adapt  to the new system or whether they would have complications, instead of just telling them  which platform would be used and that they should watch tutorials or read for their own;  we made sure that both parties felt comfortable telling us their doubts, concerns or  suggestions if they had any.

Insight

Both parties agree that virtual classes are not comparable to face-to-face classes, so we  reiterate our greater commitment to cover these gaps or at least minimizing them as much  as possible. After starting the virtual classes through this new modality, we received  positive feedback through the intranet and our social networks. The clients were satisfied  and delighted with this new service. They feel empowered, as they begin to master a new  and great level of technology as the internet is. This allowed us to define the modality  where the classes will be worked until the end of the year.

From the beginning of these new classes, there was a follow-up for a certain period of  time. Then, another meeting was scheduled to find out how both parties had done during  this time, again receiving positive feedback.

Approach

There still are issues to improve, such as some problems commented by customers and  the computer and support area, so we will continue analyzing and looking for ways to  continue offering a good service and do not lose the added value for which we are known.


Virtual Classes - Learning Launch Challenge In Peru , as in many other countries , there are both private and state education . Due to the appearance of the COVID-19 , the government adopted as a preventive measure , to suspend all the face - to - face classes . They announced that state schools ’ classes would be transmitted through national channels , leaving the modality through which the virtual classes of private institutions would be transmitted , free to choose . As a measure to be applied as soon as possible , one of the first challenges appear for these institutions . Currently , I ’m working in a private school , in which our first challenge was to continue classes . As there was no exact date for the return to the face - to - face activities and with hope that COVID-19 positive cases would decrease and the disease would be controlled , the directors decided that the suitable teachers , in other words , those who had a computer or laptop and access to the Internet , should upload their classes on Youtube ( videos ) or Power Point with audios . After a few weeks of mandatory social isolation and observing the fast advances of the virus , the government ruled that all classes in all institutions would be virtual until the end of the year . The challenge in this case was to train suitable teachers and parents , or as they will be called from now on " clients " , to be able to access virtual classes , since most teachers and clients were not very familiar with the internet and the new technology it offers . Selection Starting with virtual classes through Youtube or Power Point with audios , allowed us to collect information about how users felt about our service and how we can improve it . Having the current knowledge , it can be seen that we used the Learning Launch tool , since the pilot test ( videos and ppt ) was carried out and positive and negative information was collected . The next step was to analyze the collected information , improve the service and launch a new idea to the market as soon as possible . Application The company presented the case to us ; the pilot test had many negative comments . Customers were unhappy with the service provided , they felt their money was not being well invested . In this company , ideas from collaborators are welcome , so after listening carefully to the case and analyzing it , I suggested that the classes could be through one of the virtual platforms that became popular in these times of quarantine ; In addition , so that clients and teachers perceive that we care and are interested in them , I recommended making video tutorials with very detailed instructions , both for teachers ( host ) and clients ( participants ) , also inductive meetings before the indicated dates of the new start of classes in real time , this with the aim of helping and absolving doubts on both sides . We coordinated with the computer and support area and then we proceeded to record videos . For the teachers we recorded a tutorial being host , that is , how to create meetings , how to admit students , among others ; and for the clients , how to enter the platform through the school 's intranet . In addition , a pdf was created so that they have the option of reading the tutorial step by step about the same topics . This information was found in the mail that we sent to both parties , including the dates for grade - level scheduled meetings , from kindergarten to high school . Based on this information , the second pilot test was launched . The purpose of this set of ideas was to know whether the clients and teachers would adapt to the new system or whether they would have complications , instead of just telling them which platform would be used and that they should watch tutorials or read for their own ; we made sure that both parties felt comfortable telling us their doubts , concerns or suggestions if they had any . Insight Both parties agree that virtual classes are not comparable to face - to - face classes , so we reiterate our greater commitment to cover these gaps or at least minimizing them as much as possible . After starting the virtual classes through this new modality , we received positive feedback through the intranet and our social networks . The clients were satisfied and delighted with this new service . They feel empowered , as they begin to master a new and great level of technology as the internet is . This allowed us to define the modality where the classes will be worked until the end of the year . From the beginning of these new classes , there was a follow - up for a certain period of time . Then , another meeting was scheduled to find out how both parties had done during this time , again receiving positive feedback . Approach There still are issues to improve , such as some problems commented by customers and the computer and support area , so we will continue analyzing and looking for ways to continue offering a good service and do not lose the added value for which we are known .