DESIGN THINKING FOR INNOVATION-EXCEPTINAL CUSTOMER SERVICE

Challenge & Selection

The first tool I used was the tool of Storytelling, to achieve a shared understanding of a problem  space among a diverse group of stakeholders before attempting to identify and define possible  solutions to the problem. I use this approach often with our customers, who are dealing with  importation of goods working to apply technology innovations to modernize their businesses with  prompt delivery of their services to ddefining the scope, boundaries, key elements, and relationships  between elements to consider when identifying pain points and opportunities for improvements or  solutions.

Application

I start the process by creating a specific innovation on how the customer’s transaction can be  process within the turn around time allocated for the transactions with the value chain of the  innovation process.

Insight & Approach

What I have learned from conducting this exercise with sample customer selection.

The important for reinforcing the understanding of the problem they are working to solve; the more  valuable aspect of the activity is the shared insights and shared learning that occurs while they are  working to define their problem space.

The sample customer’s selection is a prove evidence of the design thinking innovation by creating a  direct services notification on all customer transactions without follow up,


DESIGN THINKING FOR INNOVATION - EXCEPTINAL CUSTOMER SERVICE Challenge & Selection The first tool I used was the tool of Storytelling , to achieve a shared understanding of a problem space among a diverse group of stakeholders before attempting to identify and define possible solutions to the problem . I use this approach often with our customers , who are dealing with importation of goods working to apply technology innovations to modernize their businesses with prompt delivery of their services to ddefining the scope , boundaries , key elements , and relationships between elements to consider when identifying pain points and opportunities for improvements or solutions . Application I start the process by creating a specific innovation on how the customer ’s transaction can be process within the turn around time allocated for the transactions with the value chain of the innovation process . Insight & Approach What I have learned from conducting this exercise with sample customer selection . The important for reinforcing the understanding of the problem they are working to solve ; the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem space . The sample customer ’s selection is a prove evidence of the design thinking innovation by creating a direct services notification on all customer transactions without follow up ,