Reflection – Storytelling

Challenge

Our unit facilitates a quality review program where we schedule departments to report their updates to  company executives. A concerned unit can have this review either quarterly or semi-annually,  depending on how problematic their previous report was. The challenge is how to present problematic  updates in a sympathetic manner, especially for problems that occur due to issues out of the concerned  unit’s control. We also conduct customer satisfaction surveys internally, for example, one department  evaluates another department that provides a service to them. For these surveys however, our unit is  the one tasked to report to company executives. The challenge is how to convey problems experienced  by the customers doing the evaluation in a way that feels more personal and not just numerical. We also  provide process improvement training, part of which is a defense of the team’s project. The challenge is  how to hone the training participants’ presentation skills in preparation for their defense.

Selection

Storytelling is a tool that is used to connect an audience to ideas, information, or a brand. The  storytelling tool is used in many functions of our unit and is also used by many of the internal clients we  serve. Using the storytelling tool properly and teaching our internal customers to do the same should  help make presentations more engaging.

Application

For the quality review program, our unit aided the concerned departments by helping them use the  storytelling tool more effectively. Before, we only go over their powerpoint to check if information is  complete, now we also request that they practice their presentation with us so we can provide  constructive criticism before they report to the executives.

For the survey program, our unit used the storytelling tool more effectively by utilizing the comments  and complaints made in the survey instead of only focusing on numerical data.

For the training program, we teach the workshop participants on how to effectively use the storytelling  tool and help them develop their skill with this tool. Before, during the workshop, we have them present  their business case but for the final draft of the business case, we just review their papers, now we have  them practice their final presentation with us before they go on to defend their project.

Insight & Approach

Our unit has been making use of the storytelling tool, however what we need is to learn how to use it  effectively, teachings which can be found in this course. When we help our internal clients develop their  storytelling skills, we are also practicing and honing our own storytelling skills. When we next have a  new department due for a review or a new batch of training participants, we can practice these ideas  with them.


Reflection – Storytelling Challenge Our unit facilitates a quality review program where we schedule departments to report their updates to company executives . A concerned unit can have this review either quarterly or semi - annually , depending on how problematic their previous report was . The challenge is how to present problematic updates in a sympathetic manner , especially for problems that occur due to issues out of the concerned unit ’s control . We also conduct customer satisfaction surveys internally , for example , one department evaluates another department that provides a service to them . For these surveys however , our unit is the one tasked to report to company executives . The challenge is how to convey problems experienced by the customers doing the evaluation in a way that feels more personal and not just numerical . We also provide process improvement training , part of which is a defense of the team ’s project . The challenge is how to hone the training participants ’ presentation skills in preparation for their defense . Selection Storytelling is a tool that is used to connect an audience to ideas , information , or a brand . The storytelling tool is used in many functions of our unit and is also used by many of the internal clients we serve . Using the storytelling tool properly and teaching our internal customers to do the same should help make presentations more engaging . Application For the quality review program , our unit aided the concerned departments by helping them use the storytelling tool more effectively . Before , we only go over their powerpoint to check if information is complete , now we also request that they practice their presentation with us so we can provide constructive criticism before they report to the executives . For the survey program , our unit used the storytelling tool more effectively by utilizing the comments and complaints made in the survey instead of only focusing on numerical data . For the training program , we teach the workshop participants on how to effectively use the storytelling tool and help them develop their skill with this tool . Before , during the workshop , we have them present their business case but for the final draft of the business case , we just review their papers , now we have them practice their final presentation with us before they go on to defend their project . Insight & Approach Our unit has been making use of the storytelling tool , however what we need is to learn how to use it effectively , teachings which can be found in this course . When we help our internal clients develop their storytelling skills , we are also practicing and honing our own storytelling skills . When we next have a new department due for a review or a new batch of training participants , we can practice these ideas with them .