Mind mapping and users

Last year, in early 2014 my team and I were participating in a Design Sprint for health tech startups to develop solutions for a local public hospital in Chile. We were paired up with other team members from other startups, which was a challenge in itself since as a team you kind of get used to how you work with your own team members. Every solution had to have a technological component, meaning that we had to present something in order to be developed further in the near future. My new team and I got assigned a challenge that involved remote rehabilitation of patients with hand injuries this because of the pandemic many patients were referred to other hospitals or had to delay their treatments due to covid patients taking over most of the hospital space. We got to work, using mainly the app Miró and started to mind map our users and their needs by talking to the medical staff, the administrative staff and so on. We went deep into prototyping something that could deliver the feedback needed from the patient’s movements to doctors and could easily work offline or on areas with poor internet connection. We felt we were well on our way until we spoke to our user. Little did we know our objective users were over 70 with a medium to low socioeconomic status, with little to no technological knowledge or even concerns about his own rehabilitation even their wives were more interested in him rehabilitating than the user himself. We hit a wall, all the solutions we were proposing were based on using zoom or other specific apps. So we went back to the brainstorming table. Thankfully we dove into our mind mapping, this technique allowed us to redirect our brainstorming with this newly added information we could make new connections of old and new information, this way we were able to provide a solution that met the user needs, knowledge and available technology without hindering the precision of the rehabilitation and data collection process. Mind mapping truly helped us pivot and redirect our proposed prototypes in little to no time.


Mind mapping and users Last year , in early 2014 my team and I were participating in a Design Sprint for health tech startups to develop solutions for a local public hospital in Chile . We were paired up with other team members from other startups , which was a challenge in itself since as a team you kind of get used to how you work with your own team members . Every solution had to have a technological component , meaning that we had to present something in order to be developed further in the near future . My new team and I got assigned a challenge that involved remote rehabilitation of patients with hand injuries this because of the pandemic many patients were referred to other hospitals or had to delay their treatments due to covid patients taking over most of the hospital space . We got to work , using mainly the app Miró and started to mind map our users and their needs by talking to the medical staff , the administrative staff and so on . We went deep into prototyping something that could deliver the feedback needed from the patient ’s movements to doctors and could easily work offline or on areas with poor internet connection . We felt we were well on our way until we spoke to our user . Little did we know our objective users were over 70 with a medium to low socioeconomic status , with little to no technological knowledge or even concerns about his own rehabilitation even their wives were more interested in him rehabilitating than the user himself . We hit a wall , all the solutions we were proposing were based on using zoom or other specific apps . So we went back to the brainstorming table . Thankfully we dove into our mind mapping , this technique allowed us to redirect our brainstorming with this newly added information we could make new connections of old and new information , this way we were able to provide a solution that met the user needs , knowledge and available technology without hindering the precision of the rehabilitation and data collection process . Mind mapping truly helped us pivot and redirect our proposed prototypes in little to no time .