Storytelling&Mind Mapping

Challenge:    I’m a member of IT department in a big company. My team provides a product service for  internal clients. The service scope includes a lot of different aspects of business values.  Providing of the completed service in 10 days is our daily challenge. Every day we need to  decide how to perform all task for each stakeholder.  In the same time, we have to reduce  communication with stakeholders if possible.    Selection&Application:    Commonly I’m using the Storytelling with new team members. This is a good way for shared  vision creation. It allows to keep good quality of the service.    There is a case of Storytelling in my experience, this helps to solve some difficult cases for  our service. Sometimes solution we accepted is not clear enough, engineers may try to shirk  their responsibility out. In such case I use a story from similar experience of previous  products. It’s really helps to involve people to solving issues. They can increase their  motivation also when listen the story.    From other side we have to improve our service every day. We use the Mind Mapping Tool  for this purpose.     The “What if?” methodology helps us to speed up our work. Firstly, each team member  performs only a part of common service tread. As a result we unit all the parts together. We  were losing a lot of time between unification each with other.    One day I’ve thought “what if?” Can we use the way,  where each engineer will perform all  parts of service tread and will provide complete service for a stakeholder? Will it be more  difficult for all members from both side of service? Will be it more interesting? Is it really  possible for us?    Insight&Approach:    We had tried different options to combine our activity for a long time. And we have this  opportunity now. We can provide full service to our stakeholders by just one assigned  engineer. It was a good workflow changing. And we save a lot of time when don’ t change  assigned in particular tread of our service in a release.     This course allows me to see how the design thinking tools can be applied to different  products and processes. I think we will use the Learning Launch Tool in the nearest future  for new changing of our service.


Storytelling&Mind Mapping Challenge : I ’m a member of IT department in a big company . My team provides a product service for internal clients . The service scope includes a lot of different aspects of business values . Providing of the completed service in 10 days is our daily challenge . Every day we need to decide how to perform all task for each stakeholder . In the same time , we have to reduce communication with stakeholders if possible . Selection&Application : Commonly I ’m using the Storytelling with new team members . This is a good way for shared vision creation . It allows to keep good quality of the service . There is a case of Storytelling in my experience , this helps to solve some difficult cases for our service . Sometimes solution we accepted is not clear enough , engineers may try to shirk their responsibility out . In such case I use a story from similar experience of previous products . It ’s really helps to involve people to solving issues . They can increase their motivation also when listen the story . From other side we have to improve our service every day . We use the Mind Mapping Tool for this purpose . The “ What if ? ” methodology helps us to speed up our work . Firstly , each team member performs only a part of common service tread . As a result we unit all the parts together . We were losing a lot of time between unification each with other . One day I ’ve thought “ what if ? ” Can we use the way , where each engineer will perform all parts of service tread and will provide complete service for a stakeholder ? Will it be more difficult for all members from both side of service ? Will be it more interesting ? Is it really possible for us ? Insight&Approach : We had tried different options to combine our activity for a long time . And we have this opportunity now . We can provide full service to our stakeholders by just one assigned engineer . It was a good workflow changing . And we save a lot of time when don ’ t change assigned in particular tread of our service in a release . This course allows me to see how the design thinking tools can be applied to different products and processes . I think we will use the Learning Launch Tool in the nearest future for new changing of our service .