Reflection. Design of Thinking Course    Four questions for changing the company and life things  When I thought to take this course, I remember that I said, this information is  important to improve your life and job, you need course information to live.     The most important of this course is to have clarity on the objective, and responses  to these questions What is?, What if?, What wows? What works? but first, you  need to identify and opportunity, scope the project, draft your design brief and  make your plans, to manage the risks.    One of the things when a was reviewing the videos, impact to me when the teacher  was talking about empathy, because, I said wow, the empathy? and the  interactivity process to the knowledge of what do they want to improve their life.  With this information, it is possible to make a prototype pass to pass, and to  research to obtain the ultimate question of what works?    I like so much because the linear perfect process do-not exists in this subject, the  iterative process help to advance the grow up, focus in understand users,  challenge assumptions, redefine problems and create innovative solutions to  prototype and test.    Another point was to make the team's knowledge, collect and make groups of  different ideas to solve problems, and analytic data is necessary, but, not  obsessive, why? because it is possible you lose the focus and exclude qualitative  information of the solutions process to innovation.    It's important to use the project management design brief to aids in objective focus.  Some part to full information is the project description, into you can to express the  or those ideas, possible or intent scope, some questions, the most important target  users, research plan, expected outcomes, metrics, and project planning.    How can we do the research plan? it is simple, make the table with six columns  and write in the first row these four questions with the team member responsible  and the timeline, Who we will study? Where we will find them? what questions we  will explore? How many contacts? and with the design thinking team review and  response with some answers and start to make an overview we want to do to solve  problems or design Innovation process.    Design Tools  In my study case and why to take this course, my focus is to innovate invoicing  percentage to the IT team and I made this question for me, what can I do to obtain  the stable gross margin in the sales products and services IT?

Journey Mapping: Experience a product service  I don´t remember to use that tool in my jobs, but this is interesting to review and  use that, because you can to make a table or paper, to establish objectives, needs,  feelings, and barriers to review products and services of brands.    Visualization: Picture, story, photos and make maps  All the time, my team IT makes use of that tool, the images team, make prototypes  and we review the proposal and make changes and approval the ideas, but the  presentation is based on diagrams and photo collage of designs. In this order  ideas, we are innovations to improve the lives of our customers using this tool. In  resume, identify and define possible solutions to the problem.    Storytelling: Take the listener along on their journey  When I read Storytelling, it is me all the time, because, I am working all the time  with diverse teams and the different levels of responsibilities and areas skills, and  their stories give nutrition to my model theory and practice of the innovation  process. The most important caudal of pieces of information is the customer and  their needs, to improves their local's service and attention people into hotels,  restaurants, universities, coffee stores, casinos, and others with models business  to customer.    Ethnography: You a feel for stakeholder’s life, problems, and articulated  needs  Recently, my team delivery a new feature of our software to customers, specifically  the customer now can do purchase orders the products need to their local to  makes some food plate to their customers. Some sellers, visited our customers to  teach our new IT solution, and I design four open questions to obtain qualitative  experience directly to interaction with the customer with the application web. Our  objective was to know the negative or positive cultural impact in this group  stakeholders to review our product backlog and take the decision to change  deliveries of developing map IT or not.


Reflection . Design of Thinking Course Four questions for changing the company and life things When I thought to take this course , I remember that I said , this information is important to improve your life and job , you need course information to live . The most important of this course is to have clarity on the objective , and responses to these questions What is ? , What if ? , What wows ? What works ? but first , you need to identify and opportunity , scope the project , draft your design brief and make your plans , to manage the risks . One of the things when a was reviewing the videos , impact to me when the teacher was talking about empathy , because , I said wow , the empathy ? and the interactivity process to the knowledge of what do they want to improve their life . With this information , it is possible to make a prototype pass to pass , and to research to obtain the ultimate question of what works ? I like so much because the linear perfect process do - not exists in this subject , the iterative process help to advance the grow up , focus in understand users , challenge assumptions , redefine problems and create innovative solutions to prototype and test . Another point was to make the team 's knowledge , collect and make groups of different ideas to solve problems , and analytic data is necessary , but , not obsessive , why ? because it is possible you lose the focus and exclude qualitative information of the solutions process to innovation . It 's important to use the project management design brief to aids in objective focus . Some part to full information is the project description , into you can to express the or those ideas , possible or intent scope , some questions , the most important target users , research plan , expected outcomes , metrics , and project planning . How can we do the research plan ? it is simple , make the table with six columns and write in the first row these four questions with the team member responsible and the timeline , Who we will study ? Where we will find them ? what questions we will explore ? How many contacts ? and with the design thinking team review and response with some answers and start to make an overview we want to do to solve problems or design Innovation process . Design Tools In my study case and why to take this course , my focus is to innovate invoicing percentage to the IT team and I made this question for me , what can I do to obtain the stable gross margin in the sales products and services IT ? Journey Mapping : Experience a product service I don´t remember to use that tool in my jobs , but this is interesting to review and use that , because you can to make a table or paper , to establish objectives , needs , feelings , and barriers to review products and services of brands . Visualization : Picture , story , photos and make maps All the time , my team IT makes use of that tool , the images team , make prototypes and we review the proposal and make changes and approval the ideas , but the presentation is based on diagrams and photo collage of designs . In this order ideas , we are innovations to improve the lives of our customers using this tool . In resume , identify and define possible solutions to the problem . Storytelling : Take the listener along on their journey When I read Storytelling , it is me all the time , because , I am working all the time with diverse teams and the different levels of responsibilities and areas skills , and their stories give nutrition to my model theory and practice of the innovation process . The most important caudal of pieces of information is the customer and their needs , to improves their local 's service and attention people into hotels , restaurants , universities , coffee stores , casinos , and others with models business to customer . Ethnography : You a feel for stakeholder ’s life , problems , and articulated needs Recently , my team delivery a new feature of our software to customers , specifically the customer now can do purchase orders the products need to their local to makes some food plate to their customers . Some sellers , visited our customers to teach our new IT solution , and I design four open questions to obtain qualitative experience directly to interaction with the customer with the application web . Our objective was to know the negative or positive cultural impact in this group stakeholders to review our product backlog and take the decision to change deliveries of developing map IT or not .