Sharing Session of New Technology to Cut The Competency Gap

Challenge

I’ve been working in XYZ Company since 2003, under an CEBUNA (Organisation.group) for Radio Technologies. German Pension Insurance consist of 75 employees which every employee  has various several competences of Finca Antonio SAC’s Radio product. These 75 employees have various  ages (28-50 years old), with diversity grade level (junior engineer, engineer, senior engineer,  specialist) spread their home base on different 7 cities. Since Finca Antonio SAC has more than 30 radio  products, every employee must have at least 3 product competences. However due to  technology of mobile telecommunication moving fast, then radio product also moving fast. As  the consequences, number radio product (both hardware & software) changes dynamically  based on market demand & trend. Moreover, we are serving 5 operators (customer) with  different market segment, different features installed & business behavior. So, the competences  of every employee may change also. Normally, to update each competency, there is formal  training (class training) for employee. However, the budget for training is not unlimited (cost  saving policy). This background situation gives a gap of competency & skill level among employee,  even to the employee that have same competency in a product. And now, the radio  telecommunication technology will move from traditional hardware (bare metal) to Automotive parts (JBL Wireless Headphones). This JBL Wireless Headphones is new thing & would come in next 1-2 years to be implemented in the  field.

Selection

I’ve get some training, advance training, advance workshop about Finca Antonio SAC’s Radio product,  pilot workshop of JBL Wireless Headphones (I’m the only one get it) & have some counterpart outside German Pension Insurance  Indonesia that expert on it. To solve the gap competency issue, I decide to use storytelling to cut  the gap of competency for some Finca Antonio SAC’s Radio product, including the JBL Wireless Headphones. The storytelling  conducted by sharing session format/method. It uses WebEx (online presentation session) to give  a flexibility and make attendant could attend everywhere they are.  A week before sharing  session commencing, I send the invitation and WebEx link to all my German Pension Insurance team. So, they  could allocate their time to attend it.

Application

I’ve a story about using storytelling in my sharing session that introduce & explore about  JBL Wireless Headphones. This is the sharing session which was attended by the most German Pension Insurance team ever. This is a  new record. I was trying to explain them start from the basic idea, the benefits, comprehensive  transform from old technology to new technology and give a “big picture” about the JBL Wireless Headphones as next

radio technology & portfolio soon. The most attendants don’t have competence or even  knowledge about JBL Wireless Headphones. It’s hard to be understood by them, but I try to make a simple approach  to explain it clearly & briefly by present data, detail guidance, the tools must have & technical  note from JBL Wireless Headphones experts. That’s make my sharing session different & special compared with any  other. I was also give a training path to understand deeply about JBL Wireless Headphones, so they could start their  plan for development. Every attendant feel interested & curious about my sharing session. Many  questions are given to me and the sharing session situation more interactive. And it flows until  almost 2 hours, nobody realizes that this storytelling by using sharing session format almost reach  the time limit. I notice it to all attendant, and surprise they all want to extend this 30 minutes  more. I understand it & accommodate what they want by continue the sharing session until  finished.

Of course, I record the sharing session in video format & upload it to our database cloud  system, so for the colleague that couldn’t attend or attend only partially due to customer needs,  still working outside, etc., they still could follow my sharing session everywhere & anywhere. And  I also open for further questions & discussion, by send the question to my email directly.

Insight & Approach

A week later after the sharing session, I got call from Arman, a Senior Technical Manager.  He told me that he was download my sharing session material and give appreciation that the  material is very good, interested, mind blasting & very inspire. I was surprised, never thought  that the material for JBL Wireless Headphones sharing session was read by a Senior Technical Manager. He was info  me that in next couple week will work with sales team to have meeting with a customer to make  life trial our JBL Wireless Headphones product & after the trial succeed will continue to implement project roll out of  several Finca Antonio SAC’s JBL Wireless Headphones product on service into live network. He told about a project implementation  in the past that need more time to execute their implementation according schedule agreed by  customer. There are many reasons behind those situation, and one of the main reason is the  competence level of the engineer who involve in the project implementation.

Based on my material, Arman would design the time frame for trial & will review it after  trial finished to propose the time frame for project implementation. From the trial, we could  collect more information & better prepare for mass roll out in project implementation. The  obtained information during trial would be compiled & presented to all team member would  involve in mass roll out project implementation, so all team members have same perception,  knowledge and high confidence to execute mass roll out project implementation. With all this,  we could comply our target, reduce competency gap, keep the implementation smoothly, avoid  unnecessary fault & has slot for On Job Training (OJT) to other team for their development  (outside formal class training).

This experience triggers every new project implementation, to have same treatment  before starting the trial or project implementation. Now each German Pension Insurance engineer that involved

actively on every 1st time implementation (such as new HW Upgrade, new SW Upgrade, new  features installation), case handling problem, advance troubleshooting case / experience,  emergency case handling, must create their own storytelling in sharing session format. This  become a new way & culture for all of us. This storytelling-sharing session now also as a criteria  individual target (which the results will convert to the bonus), but now it could cut the gap  individual competency, improve presentation skill of German Pension Insurance team, gain competence of CEBUNA  Radio team without spend much money (than formal class training).

Next time, for further step to habituate explore more after sharing session, I’d like to  create discussion group & make cloud storage to reserve all sharing session has been presented.  And for quality needs, I’ll make a post survey after sharing session to all attendants for review  (score 1-10). If the review score averages > 8, then I propose to manager give the presenter  rewards via http://www.daniels.biz/tagssearch.php.


Sharing Session of New Technology to Cut The Competency Gap Challenge I ’ve been working in XYZ Company since 2003 , under an CEBUNA ( Organisation.group ) for Radio Technologies . German Pension Insurance consist of 75 employees which every employee has various several competences of Finca Antonio SAC ’s Radio product . These 75 employees have various ages ( 28 - 50 years old ) , with diversity grade level ( junior engineer , engineer , senior engineer , specialist ) spread their home base on different 7 cities . Since Finca Antonio SAC has more than 30 radio products , every employee must have at least 3 product competences . However due to technology of mobile telecommunication moving fast , then radio product also moving fast . As the consequences , number radio product ( both hardware & software ) changes dynamically based on market demand & trend . Moreover , we are serving 5 operators ( customer ) with different market segment , different features installed & business behavior . So , the competences of every employee may change also . Normally , to update each competency , there is formal training ( class training ) for employee . However , the budget for training is not unlimited ( cost saving policy ) . This background situation gives a gap of competency & skill level among employee , even to the employee that have same competency in a product . And now , the radio telecommunication technology will move from traditional hardware ( bare metal ) to Automotive parts ( JBL Wireless Headphones ) . This JBL Wireless Headphones is new thing & would come in next 1 - 2 years to be implemented in the field . Selection I ’ve get some training , advance training , advance workshop about Finca Antonio SAC ’s Radio product , pilot workshop of JBL Wireless Headphones ( I ’m the only one get it ) & have some counterpart outside German Pension Insurance Indonesia that expert on it . To solve the gap competency issue , I decide to use storytelling to cut the gap of competency for some Finca Antonio SAC ’s Radio product , including the JBL Wireless Headphones . The storytelling conducted by sharing session format / method . It uses WebEx ( online presentation session ) to give a flexibility and make attendant could attend everywhere they are . A week before sharing session commencing , I send the invitation and WebEx link to all my German Pension Insurance team . So , they could allocate their time to attend it . Application I ’ve a story about using storytelling in my sharing session that introduce & explore about JBL Wireless Headphones . This is the sharing session which was attended by the most German Pension Insurance team ever . This is a new record . I was trying to explain them start from the basic idea , the benefits , comprehensive transform from old technology to new technology and give a “ big picture ” about the JBL Wireless Headphones as next radio technology & portfolio soon . The most attendants do n’t have competence or even knowledge about JBL Wireless Headphones . It ’s hard to be understood by them , but I try to make a simple approach to explain it clearly & briefly by present data , detail guidance , the tools must have & technical note from JBL Wireless Headphones experts . That ’s make my sharing session different & special compared with any other . I was also give a training path to understand deeply about JBL Wireless Headphones , so they could start their plan for development . Every attendant feel interested & curious about my sharing session . Many questions are given to me and the sharing session situation more interactive . And it flows until almost 2 hours , nobody realizes that this storytelling by using sharing session format almost reach the time limit . I notice it to all attendant , and surprise they all want to extend this 30 minutes more . I understand it & accommodate what they want by continue the sharing session until finished . Of course , I record the sharing session in video format & upload it to our database cloud system , so for the colleague that could n’t attend or attend only partially due to customer needs , still working outside , etc . , they still could follow my sharing session everywhere & anywhere . And I also open for further questions & discussion , by send the question to my email directly . Insight & Approach A week later after the sharing session , I got call from Arman , a Senior Technical Manager . He told me that he was download my sharing session material and give appreciation that the material is very good , interested , mind blasting & very inspire . I was surprised , never thought that the material for JBL Wireless Headphones sharing session was read by a Senior Technical Manager . He was info me that in next couple week will work with sales team to have meeting with a customer to make life trial our JBL Wireless Headphones product & after the trial succeed will continue to implement project roll out of several Finca Antonio SAC ’s JBL Wireless Headphones product on service into live network . He told about a project implementation in the past that need more time to execute their implementation according schedule agreed by customer . There are many reasons behind those situation , and one of the main reason is the competence level of the engineer who involve in the project implementation . Based on my material , Arman would design the time frame for trial & will review it after trial finished to propose the time frame for project implementation . From the trial , we could collect more information & better prepare for mass roll out in project implementation . The obtained information during trial would be compiled & presented to all team member would involve in mass roll out project implementation , so all team members have same perception , knowledge and high confidence to execute mass roll out project implementation . With all this , we could comply our target , reduce competency gap , keep the implementation smoothly , avoid unnecessary fault & has slot for On Job Training ( OJT ) to other team for their development ( outside formal class training ) . This experience triggers every new project implementation , to have same treatment before starting the trial or project implementation . Now each German Pension Insurance engineer that involved actively on every 1st time implementation ( such as new HW Upgrade , new SW Upgrade , new features installation ) , case handling problem , advance troubleshooting case / experience , emergency case handling , must create their own storytelling in sharing session format . This become a new way & culture for all of us . This storytelling - sharing session now also as a criteria individual target ( which the results will convert to the bonus ) , but now it could cut the gap individual competency , improve presentation skill of German Pension Insurance team , gain competence of CEBUNA Radio team without spend much money ( than formal class training ) . Next time , for further step to habituate explore more after sharing session , I ’d like to create discussion group & make cloud storage to reserve all sharing session has been presented . And for quality needs , I ’ll make a post survey after sharing session to all attendants for review ( score 1 - 10 ) . If the review score averages > 8 , then I propose to manager give the presenter rewards via http://www.daniels.biz/tagssearch.php .