REFLECTION - LEARNING LAUNCH (MODULE 4)

TECHNICAL SUPPORT SERVICES

Challenge & Selection

Learning launch in Tech industry is undoubtedly one of the most important tool and skills to

have. Being able to identify and sort out Technical Support problems in any organization, I

myself apply the same to my customers who apply Technology in their daily tasks to do

business. This is to enable their working environments comfortable which are always a

challenge enough which come in different categories in the technology they use. Technology is

unavoidable in this day and age and therefore with my technical expertise and being able to give

tech solutions to clients is more important than ever.

There are two parts in technical support services provisions that hold technologies true no

matter which industry the client runs business. The Software and Hardware exists regardless of

the business environment. The software problems are completely different according to what

every client uses to do business due to the services they render, the hardware across for all of

them is almost same only the specifications differ.

The most challenging difference of technical support in Kenya is the technology hardware

aspect where the prices of different devices are extremely high due to importation charges with

completely different concepts of customer requirements.  And with the experience i found that

very difficult for customers to get used to hardware problems is one of the many aspects of

Technology that is different in this industry but it is by far the key items.

Although there are many technical services in this technology industry, I chose it in the face of

technology applications in every business industry category because of my personal experience

with it and hope to have many more in my lifetime. It is important that i have learned and

understood how to diagnose different technology issues in both software and hardware

industries for my future career and I am excited about future opportunities to do so.

Application

Technical support services I provide a range to users both for Software and computer systems

used and to the continued operation of daily work. Another I represent in user assistance in

solving problems and answer questions, through remote or virtual assistance. The help desk also

I provide the demands of users, computers and give a solution to problem as they occur by

converting the problems to experiences which have specialized on, ill-related to systems of the

computer, the software used, the network or the problem of solid parts inside the computer.

A major problem management in tech support describes tools that combine both software and

hardware diagnosis in to a service which I use to give solutions. This process makes it possible

to deal with user technical problems across the entire technology setting.  The more efficient as

a support specialist’s I am to help users  about software and hardware configuration on upgrades

and prior problems the more references I get from them hence enhance the growth of

consultations from new customers.

Technical problem management include; customer request, problem identification, evaluation

status and problem diagnosis. One particularly useful feature to me is the ability to

simultaneously track issues handled by myself as well as issues escalated to external third party

support partners. With these features I can provide single point of contact to ensure that I am

meeting my customer’s expectations and my support skills living up to their agreements with

me. What’s most important is how all the functions work together and how I present in a logical

way to the user.

Insight & Approach

Technical support Services is important for it allows users work on their tasks accurately without

interference of Systems being fault, update information on their working environment effectively.

Secondly it serves as a management about an organization’s asset technology base. With good

management of technology assets pays for itself simply by putting a real value on a company’s

current inventory of Computer Hardware, Software and network possessions. A good Technical

support feature helps organizations;

 Collect asset information with minimal effort.

 Minimize number of unnecessary software

 Enforce equipment policies regarding agreements, configurations, software upgrades and

consumable supplies.

 Scheduled Maintenance and upgrades of equipment which allows organizations make vital

decisions.

Example, how many PCs are there in the organization and their specifications including the serial

numbers and what applications or systems run in each? The users connected to the server. All this

information has an immediate, dramatic influence or your organization and can easily become an

invaluable resource for future asset planning.


REFLECTION - LEARNING LAUNCH ( MODULE 4 ) TECHNICAL SUPPORT SERVICES Challenge & Selection Learning launch in Tech industry is undoubtedly one of the most important tool and skills to have . Being able to identify and sort out Technical Support problems in any organization , I myself apply the same to my customers who apply Technology in their daily tasks to do business . This is to enable their working environments comfortable which are always a challenge enough which come in different categories in the technology they use . Technology is unavoidable in this day and age and therefore with my technical expertise and being able to give tech solutions to clients is more important than ever . There are two parts in technical support services provisions that hold technologies true no matter which industry the client runs business . The Software and Hardware exists regardless of the business environment . The software problems are completely different according to what every client uses to do business due to the services they render , the hardware across for all of them is almost same only the specifications differ . The most challenging difference of technical support in Kenya is the technology hardware aspect where the prices of different devices are extremely high due to importation charges with completely different concepts of customer requirements . And with the experience i found that very difficult for customers to get used to hardware problems is one of the many aspects of Technology that is different in this industry but it is by far the key items . Although there are many technical services in this technology industry , I chose it in the face of technology applications in every business industry category because of my personal experience with it and hope to have many more in my lifetime . It is important that i have learned and understood how to diagnose different technology issues in both software and hardware industries for my future career and I am excited about future opportunities to do so . Application Technical support services I provide a range to users both for Software and computer systems used and to the continued operation of daily work . Another I represent in user assistance in solving problems and answer questions , through remote or virtual assistance . The help desk also I provide the demands of users , computers and give a solution to problem as they occur by converting the problems to experiences which have specialized on , ill - related to systems of the computer , the software used , the network or the problem of solid parts inside the computer . A major problem management in tech support describes tools that combine both software and hardware diagnosis in to a service which I use to give solutions . This process makes it possible to deal with user technical problems across the entire technology setting . The more efficient as a support specialist ’s I am to help users about software and hardware configuration on upgrades and prior problems the more references I get from them hence enhance the growth of consultations from new customers . Technical problem management include ; customer request , problem identification , evaluation status and problem diagnosis . One particularly useful feature to me is the ability to simultaneously track issues handled by myself as well as issues escalated to external third party support partners . With these features I can provide single point of contact to ensure that I am meeting my customer ’s expectations and my support skills living up to their agreements with me . What ’s most important is how all the functions work together and how I present in a logical way to the user . Insight & Approach Technical support Services is important for it allows users work on their tasks accurately without interference of Systems being fault , update information on their working environment effectively . Secondly it serves as a management about an organization ’s asset technology base . With good management of technology assets pays for itself simply by putting a real value on a company ’s current inventory of Computer Hardware , Software and network possessions . A good Technical support feature helps organizations ;  Collect asset information with minimal effort .  Minimize number of unnecessary software  Enforce equipment policies regarding agreements , configurations , software upgrades and consumable supplies .  Scheduled Maintenance and upgrades of equipment which allows organizations make vital decisions . Example , how many PCs are there in the organization and their specifications including the serial numbers and what applications or systems run in each ? The users connected to the server . All this information has an immediate , dramatic influence or your organization and can easily become an invaluable resource for future asset planning .