Brainstorming

Challenge:

I am a computer engineer professional. I am 40 years old with more than 10 years of experience  in the non-profit sector. I work in the Information Technology department of an International  NGO and usually face the problem of having issues with technology such as server, routers,  computers, mobile devices. Specially in this moment when all of our staff is working at home with  different conditions, I face issues with diagnostic problems.

Selection:

Brainstorming is a great tool. It has given me the ability to find ideas to solve problems. For  example, during the pandemic a user was an issue with the Internet service, to be honest  diagnosing this issue in an infrastructure you don’t know is a challenge, so I decided to use  brainstorming firstly to find potential cause of problems that could be preventing the user to  connect to internet.

Application:

I started listing all potential issues that could cause the connectivity issue, for example.

• The provider is having issue with their service.  • The hardware of the router is failing.  • There is an issue with the software or configuration in the router.  • The computer has an issue with the software or configuration.  • The signal is low.  • A hacker has changed the configuration.  • The user is doing something wrong.  • There are restrictions in the internet service.

After listing these potential issues, I start checking each of them with the user.

Insight & Approach

Finally and after testing each of the potential issues, we were able to find the problem and fix  it. I will continue using brainstorming in my day-to-day work and life. I really like this tool  because you can use it with you and help others but, as I mentioned before, it requires practice.

This course has remembered me the importance of this tool specially in the process of  identifying needs and solution, I have had the commitment to continue studying about this and  practicing.

In the personal life, I also apply Brainstorming to solve problems. For example, I have used  brainstorming recently to find ways and alternatives to achieve my goals or resolve personal  challenges.


Brainstorming Challenge : I am a computer engineer professional . I am 40 years old with more than 10 years of experience in the non - profit sector . I work in the Information Technology department of an International NGO and usually face the problem of having issues with technology such as server , routers , computers , mobile devices . Specially in this moment when all of our staff is working at home with different conditions , I face issues with diagnostic problems . Selection : Brainstorming is a great tool . It has given me the ability to find ideas to solve problems . For example , during the pandemic a user was an issue with the Internet service , to be honest diagnosing this issue in an infrastructure you do n’t know is a challenge , so I decided to use brainstorming firstly to find potential cause of problems that could be preventing the user to connect to internet . Application : I started listing all potential issues that could cause the connectivity issue , for example . • The provider is having issue with their service . • The hardware of the router is failing . • There is an issue with the software or configuration in the router . • The computer has an issue with the software or configuration . • The signal is low . • A hacker has changed the configuration . • The user is doing something wrong . • There are restrictions in the internet service . After listing these potential issues , I start checking each of them with the user . Insight & Approach Finally and after testing each of the potential issues , we were able to find the problem and fix it . I will continue using brainstorming in my day - to - day work and life . I really like this tool because you can use it with you and help others but , as I mentioned before , it requires practice . This course has remembered me the importance of this tool specially in the process of identifying needs and solution , I have had the commitment to continue studying about this and practicing . In the personal life , I also apply Brainstorming to solve problems . For example , I have used brainstorming recently to find ways and alternatives to achieve my goals or resolve personal challenges .