Example Reflection – Visualization & Storytelling

Challenge & Selection

I am a lawyer, in my work I mainly use a storytelling tool, because in order to resolve any legal  issues, you need to understand the situation and the possible consequences of a particular  decision. But it happens that with colleagues we also resort to such a tool as visualization,  although in these matters it may not seem entirely appropriate.

The problem that I want to describe concerned a group of displaced people who were refused  to pay social benefits. The problematic issue was the ambiguous interpretation of the law. To  resolve the issue, an integrated approach was required, obtaining information from displaced  persons, employees assigning social benefits and studying judicial practice. Studying the  situation from all sides allowed us to find an acceptable solution for all participants.

Selection

With team we decided to use two tools - Visualization & Storytelling. Storytelling was needed to  get information from all participants in the process. Since there was a lot of information and  participants, we decided to visualize it on our work board and update / supplement as we  receive it

Application

For the beginning, with colleagues we collected information from all IDPs, studied legislation  and judicial practice, and also held several meetings with social service department. After all  meetings and discussion a gap in legislation regarding this issue was identified, and request for  clarification was send to the Ministry of Social Policy. Also, claims were filed to the court, since  the court's decision was determined by all parties as an acceptable option in resolving this  issue.

Then, upon receipt of the information, we visualized it, made a “map” of receiving these  payments and marking participants, institutions and problematic zones. We tried to find  meeting points and ways to resolve the issue.

Insight & Approach

Judicial practice in such cases was positive, representatives of the social protection service  began to refuse to assign payments much less often, since they also received the necessary  clarification and justifications for them to assign payments in specific cases that were not  mentioned in regulatory legal acts. The social service department began to receive fewer  complaints and lawsuits, and IDPs received their payments on time. It took more than 6 months  to resolve this issue, but an integrated approach still allowed us to find it.

I like to use the visualization tool where it seems unacceptable, and I find the tool storytelling  very useful and informative, people without knowing it themselves can offer a lot of interesting  ideas or directions in their search in a conversation.


Example Reflection – Visualization & Storytelling Challenge & Selection I am a lawyer , in my work I mainly use a storytelling tool , because in order to resolve any legal issues , you need to understand the situation and the possible consequences of a particular decision . But it happens that with colleagues we also resort to such a tool as visualization , although in these matters it may not seem entirely appropriate . The problem that I want to describe concerned a group of displaced people who were refused to pay social benefits . The problematic issue was the ambiguous interpretation of the law . To resolve the issue , an integrated approach was required , obtaining information from displaced persons , employees assigning social benefits and studying judicial practice . Studying the situation from all sides allowed us to find an acceptable solution for all participants . Selection With team we decided to use two tools - Visualization & Storytelling . Storytelling was needed to get information from all participants in the process . Since there was a lot of information and participants , we decided to visualize it on our work board and update / supplement as we receive it Application For the beginning , with colleagues we collected information from all IDPs , studied legislation and judicial practice , and also held several meetings with social service department . After all meetings and discussion a gap in legislation regarding this issue was identified , and request for clarification was send to the Ministry of Social Policy . Also , claims were filed to the court , since the court 's decision was determined by all parties as an acceptable option in resolving this issue . Then , upon receipt of the information , we visualized it , made a “ map ” of receiving these payments and marking participants , institutions and problematic zones . We tried to find meeting points and ways to resolve the issue . Insight & Approach Judicial practice in such cases was positive , representatives of the social protection service began to refuse to assign payments much less often , since they also received the necessary clarification and justifications for them to assign payments in specific cases that were not mentioned in regulatory legal acts . The social service department began to receive fewer complaints and lawsuits , and IDPs received their payments on time . It took more than 6 months to resolve this issue , but an integrated approach still allowed us to find it . I like to use the visualization tool where it seems unacceptable , and I find the tool storytelling very useful and informative , people without knowing it themselves can offer a lot of interesting ideas or directions in their search in a conversation .