Reflection  -  Storytelling

Challenge   Standardization  of  a  large  hospital  system,  pediatric  care  model,  is  a  challenge  daily.  There  is   such  a  diverse  group  of  physicians  and  clinicians,  who  want  to  provide  care  the  best  way  they   see  fit.  The  various  ways  to  conduct  medicine  serve  for  several  stories  to  challenge  the  current   state  delivery.  The  variation  of  electronic  medical  record  applications  serves  as  another   challenge  to  drive  the  standard  of  care  delivery  for  pediatrics,  due  to  system  limitations  and   various  ways  to  deliver  care.      Tool  Selection   Storytelling  is  a  great  tool  that  can  drive  many  successes  by  asking  and  answering  questions,   while  building  suspense  and  reducing  that  suspense  by  answering  questions.  This  tool  can  be   used  to  serve  the  various  perspectives  and  stories  clinicians  provide  to  help  streamline  how  to   get  to  one  consistent  story  for  any  one  given  delivery  of  care.      Application   Through  monthly  virtual  meetings,  topics  are  gathered  to  discuss  areas  for  optimization  and   standardization.  One  specific  topic  has  been  the  prevention  of  falls  in  pediatric  patients.  The   audience  consisted  of  pediatric  physicians  who  assess  patients  for  falls.  Listening  to  the  various   sequence  of  events  and  medical  care  during  their  fall  prevention  screening,  beginning  to  the   end,  is  how  we  captured  various  ways  of  conducting  fall  assessments,  and  the  different  reasons   for  using  various  fall  screening  tools.   Through  this  storytelling  process,  pros  and  cons  were  discussed,  including  specific  details  of   each  of  the  fall  risk  assessment  tools  that  failed  to  identify  a  patient's  risk  successfully.  In   addition,  questions  and  answers  pertaining  to  each  of  their  stories  were  captured  and  answered   to  provide  clinical  evidence  based   recommendations  based  on  their  experience,  and  how   current  state  for  some  is  a  threat.  In  exchange  for  their  stories,  I  got  to  bring  forth  all  of  the  event   reporting  system  reports,  identifying  misses,  leading  to  patient  falls.  By  relating  to  this  and   communicating  the  outcomes  brought  more  insight  and  buy  in  for  the   recommendations.Therefore,  it  was  not  specifically  about  the  things  we  needed  to  accomplish   but  the  delivery  we  had  to  share  to  assure  patient  care  was  delivered  adequately.  The   storytelling  tool  delivered  the  agreement  of  transforming  the  organization  from  using  3  pediatric   fall  risk  scales,  to  one,  which  overall  decreased  the  amount  of  fall  incidents  across  the   organization.     Insight  &  Approach   After  reviewing  the  final  product  and  the  decision  for  a  solidified  tool,  the  reflection  of  the  stories   is  really  what  drove  the  decision  home.  Taking  the  multiple  stories  and  hearing  the  pros  and   cons  of  each,  really  helped  the  audience  engage  in  the  story  and  provide  their   experiences.Through  their  stories,  I  was  able  to  develop  and  utilize  my  story  to  support  the   reasoning  behind  why  a  solidified  tool  was  the  best  opportunity  for  the  company.

While  the  storytelling  tool  was  used  and  efficient  in  delivering  a  probable  solution,  other  design   thinking  tools  could  have  been  just  as  successful.  An  example  would  be  mind  mapping-  taking   the  data  I  currently  had  and  presented  in  my  story,  could  have  helped  deliver  patterns  and   insights  being  missed  through  current  state  fall  prevention  assessments.  The  involvement  of  all   the  physicians  getting  a  visual  of  each  of  the  concepts  and  their  importance  could  have  been   more  engaging  for  each  of  them.  Sometimes  a  picture  means  a  lot  more  than  words.


Reflection - Storytelling Challenge Standardization of a large hospital system , pediatric care model , is a challenge daily . There is such a diverse group of physicians and clinicians , who want to provide care the best way they see fit . The various ways to conduct medicine serve for several stories to challenge the current state delivery . The variation of electronic medical record applications serves as another challenge to drive the standard of care delivery for pediatrics , due to system limitations and various ways to deliver care . Tool Selection Storytelling is a great tool that can drive many successes by asking and answering questions , while building suspense and reducing that suspense by answering questions . This tool can be used to serve the various perspectives and stories clinicians provide to help streamline how to get to one consistent story for any one given delivery of care . Application Through monthly virtual meetings , topics are gathered to discuss areas for optimization and standardization . One specific topic has been the prevention of falls in pediatric patients . The audience consisted of pediatric physicians who assess patients for falls . Listening to the various sequence of events and medical care during their fall prevention screening , beginning to the end , is how we captured various ways of conducting fall assessments , and the different reasons for using various fall screening tools . Through this storytelling process , pros and cons were discussed , including specific details of each of the fall risk assessment tools that failed to identify a patient 's risk successfully . In addition , questions and answers pertaining to each of their stories were captured and answered to provide clinical evidence based recommendations based on their experience , and how current state for some is a threat . In exchange for their stories , I got to bring forth all of the event reporting system reports , identifying misses , leading to patient falls . By relating to this and communicating the outcomes brought more insight and buy in for the recommendations . Therefore , it was not specifically about the things we needed to accomplish but the delivery we had to share to assure patient care was delivered adequately . The storytelling tool delivered the agreement of transforming the organization from using 3 pediatric fall risk scales , to one , which overall decreased the amount of fall incidents across the organization . Insight & Approach After reviewing the final product and the decision for a solidified tool , the reflection of the stories is really what drove the decision home . Taking the multiple stories and hearing the pros and cons of each , really helped the audience engage in the story and provide their experiences . Through their stories , I was able to develop and utilize my story to support the reasoning behind why a solidified tool was the best opportunity for the company . While the storytelling tool was used and efficient in delivering a probable solution , other design thinking tools could have been just as successful . An example would be mind mapping- taking the data I currently had and presented in my story , could have helped deliver patterns and insights being missed through current state fall prevention assessments . The involvement of all the physicians getting a visual of each of the concepts and their importance could have been more engaging for each of them . Sometimes a picture means a lot more than words .