Example  Reflection  -  Story  Telling

Challenge  and  selection

Generally  most  of  the  people  are  interested  in  listening  to  the  stories  because  stories  convey    more  information  than  the  general  way  in  which  we   express  our  thoughts  .  By  listening  to  a    story  we  will  get  totally  immersed  into  the  topic  and  insights  of  the  story  and  we  get  an  overall    idea  of  what’s  going  on.Generally  Designers  use  the  storytelling  to  get  insights  into  users  and    they  actually  want  to  get  into  the  customer’s  shoes  and  think  from  their  perspective.

Storytelling  means  sharing  the  information.By  sharing  the  information  we  get  more  and  more    creative  ideas.Generally  most  of  the  people  feel  that  they  need  a  good  service  center  for  their    car’s  service.  I  am  an  app  developer  and  i  always  think  of  this  problem.so  i  decided  to  build  an    app  for  them  and   the  main  target  audience  are  the  software  developers,government    employees,old-age  people  because  most  of  these  people  do  not  have  time  to  service  their    vehicle  on  time.They  usually  forget  their  remainders  and  sometimes  their  car  gets  breakdown    on  the  road.So  our  service  center  app  will  be  always  useful  for  those  who  wish  to  get  them  at    every  time.

Application

By  using  the  storytelling  technique  we  have  shared  our  thoughts  with  different  people  and  they    suggested  some  of  the  ideas.We  have  ended  up  by  changing  some  of  the  features  of  our  app    which  are  damaging  our  app.We  first  resolved  our  app  bugs  and  glitches  which  is  reducing  our    app  performance.Secondly  we  decided  to  have  a  customer  care  which  will  be  available  24/7.We    also  created  a  chatbots  for  customers  who  needs  an  immediate  response  for  the  queuries.

To  implement  all  this  I  have  told  a  story  to  my  team  members  saying  that  imagine  if  your  car  got    broken  down  on  the  midway  of  the  road  in  the  midnight  there  will  be  no  service  center  which  can    help  you  out.That  is  why  we  are  creating  an  app  in  which  every  service  center  serves  for  24    hours.

Insight  and  approach

To  test  our  app  we  went  to  use  the  story  telling  technique  for  our  application.We  went  to  a  young    boy  aged  18-20  years  and  explained  to  him  about  our  app.After  listening  to  the  story  we  asked    him  what  changes  should  we  do  in  order  to  work  our  app  in  a  better  way.He  suggested  the    ideas  like  :  you  can  multiple  gateways  for  the  payments  of  bills  which  reduces  the  risk  of    Transaction  getting  declined.We  again  went  to  another  person  and  explained  him  the  same    story  he  suggested  us  that  your  app  should  not  contain  any  bugs  and  viruses  and  another    person  asked  us  about  the  confidential  information  of  the  data  .

At  last  by  using  the  story  telling  technique  we  have  got  different  creative  ideas  from  different    people  which  helped  our  app  to  develop  in  a  better  way

This  course  helped  me  in  understanding  what  Design  Thinking  is  and  the  five  phases  of  design    thinking  :  Emphasize,Design,Ideate,Prototype,Testing  and  how  it  helped  me  in  designing  my    application  in  a  good  way.


Example Reflection - Story Telling Challenge and selection Generally most of the people are interested in listening to the stories because stories convey more information than the general way in which we express our thoughts . By listening to a story we will get totally immersed into the topic and insights of the story and we get an overall idea of what ’s going on . Generally Designers use the storytelling to get insights into users and they actually want to get into the customer ’s shoes and think from their perspective . Storytelling means sharing the information . By sharing the information we get more and more creative ideas . Generally most of the people feel that they need a good service center for their car ’s service . I am an app developer and i always think of this problem.so i decided to build an app for them and the main target audience are the software developers , government employees , old - age people because most of these people do not have time to service their vehicle on time . They usually forget their remainders and sometimes their car gets breakdown on the road . So our service center app will be always useful for those who wish to get them at every time . Application By using the storytelling technique we have shared our thoughts with different people and they suggested some of the ideas . We have ended up by changing some of the features of our app which are damaging our app . We first resolved our app bugs and glitches which is reducing our app performance . Secondly we decided to have a customer care which will be available 24/7.We also created a chatbots for customers who needs an immediate response for the queuries . To implement all this I have told a story to my team members saying that imagine if your car got broken down on the midway of the road in the midnight there will be no service center which can help you out . That is why we are creating an app in which every service center serves for 24 hours . Insight and approach To test our app we went to use the story telling technique for our application . We went to a young boy aged 18 - 20 years and explained to him about our app . After listening to the story we asked him what changes should we do in order to work our app in a better way . He suggested the ideas like : you can multiple gateways for the payments of bills which reduces the risk of Transaction getting declined . We again went to another person and explained him the same story he suggested us that your app should not contain any bugs and viruses and another person asked us about the confidential information of the data . At last by using the story telling technique we have got different creative ideas from different people which helped our app to develop in a better way This course helped me in understanding what Design Thinking is and the five phases of design thinking : Emphasize , Design , Ideate , Prototype , Testing and how it helped me in designing my application in a good way .