Example Reflection – Visualization

Challenge & Selection

One of the most helpful tools I used e.g. in a recent training I held on Agile & Design Thinking was  Visualization. It was specifically important for the groups to present possible solutions to a problem to all  other participants and some selected stakeholders of the training. I worked with IT people to train them  how to present potential solutions to users and customers of their potential solution.

Specifically in one group we used a storyboard visualization of the problem domain at hand showing a  rough idea of a customer journey of selected personas making their way through the solution.

Application

I started the exercise by introducing the groups the concept of a storyboard really graphically showing a  customer journey through an app. Every group should come up with their graphical representation from a  user perspective how the user would travel to their individual ideas of an IT application.

It was important to take away the fear that this is not a competition about the best graphical work, but just  a tool to enable communication and interaction and to think of it from the end, from the customers/ users  view.

Insight & Approach

For the teams it was a great learning experience to see how a small visualization enabled during their  presentations great discussions with their peers which played the role of potential customers of the  application. It gave really different insights into the way, even other IT people would have seen ideas from  an end user perspective which was one of the greatest things to see: that a simple tool enabled  discussions to change perspectives even for people sitting usually on the other side of the table.

With the graphics, even some ideas from the course made it back into the daily work of some participants  who incorporated ideas generated here back into their products.


Example Reflection – Visualization Challenge & Selection One of the most helpful tools I used e.g. in a recent training I held on Agile & Design Thinking was Visualization . It was specifically important for the groups to present possible solutions to a problem to all other participants and some selected stakeholders of the training . I worked with IT people to train them how to present potential solutions to users and customers of their potential solution . Specifically in one group we used a storyboard visualization of the problem domain at hand showing a rough idea of a customer journey of selected personas making their way through the solution . Application I started the exercise by introducing the groups the concept of a storyboard really graphically showing a customer journey through an app . Every group should come up with their graphical representation from a user perspective how the user would travel to their individual ideas of an IT application . It was important to take away the fear that this is not a competition about the best graphical work , but just a tool to enable communication and interaction and to think of it from the end , from the customers/ users view . Insight & Approach For the teams it was a great learning experience to see how a small visualization enabled during their presentations great discussions with their peers which played the role of potential customers of the application . It gave really different insights into the way , even other IT people would have seen ideas from an end user perspective which was one of the greatest things to see : that a simple tool enabled discussions to change perspectives even for people sitting usually on the other side of the table . With the graphics , even some ideas from the course made it back into the daily work of some participants who incorporated ideas generated here back into their products .