Learning launch on a critical situation

Challenge

This few weeks, due to the well-known virus: COVID-19, the Argentinian  National Healthcare Department faced an enormous crisis. People who work in  this area were experiencing the most stressful and overwhelming situation they  had in years. So my team and I needed to find a way to release the pressure  on them quickly, efficiently and effectively. We saw the opportunity to turn an  old and useless room of the healthcare department building into a Pause Place.  A space where employees could relax, take a breath, free their minds and also  have access to a support stuff of psychologists and coaches via video-call.

Selection

We had the idea, yet we did not know if it would respond to our problem or not.  As time and money were scarce, we decided that the learning launch tool would  be the one that drives us to a suitable solution of the challenge we needed to  solve. The learning launch tool implicates testing and idea iteratively and  improving the prototype on and on, until you get what you are looking for. We  needed to get down to work as soon as possible… so why not testing a learning  launch!

Application

We started by preparing the room with scents, pillows, tea bags, snacks,  among other supplies, and a computer connected with our team members for if  they needed support.

After a week, we noticed that few people had entered the room; so we asked  the healthcare department staff to give us feedback on this new acquisition.  The reason why they weren’t exploiting the Pause Place was that they felt the  onus of  ‘not being working during work’ and were not comfortable to leave  their desks.

Accordingly, we corrected our missteps and talked to their bosses so that they  encourage employees to take a break and enjoy the new Pause Place.

Insights

Our team and I, who had never used this prototyping method before, learned a  lot from this situation! Instead of seeing mistakes as ‘failure’ we saw them as  opportunities to improve and learn, and the consequences of this twirl are  huge. We not only avoided frustration when things weren’t going the way we  expected, but also we were more encourage and motivated to enhance the  project.

Approach

I believe that the learning launch tool best suits this kind of challenges, where  prediction and analysis are not as clear as the experiments. Launching and

learning was very effective for us to achieve a compelling solution by trying- and-failing, and upgrading. We still need to analyze the insights of our second  learning launch and see if we are actually getting closer to the solution we are  searching, but it seems to me, based on the outcomes we are getting, that we  actually are!


Learning launch on a critical situation Challenge This few weeks , due to the well - known virus : COVID-19 , the Argentinian National Healthcare Department faced an enormous crisis . People who work in this area were experiencing the most stressful and overwhelming situation they had in years . So my team and I needed to find a way to release the pressure on them quickly , efficiently and effectively . We saw the opportunity to turn an old and useless room of the healthcare department building into a Pause Place . A space where employees could relax , take a breath , free their minds and also have access to a support stuff of psychologists and coaches via video - call . Selection We had the idea , yet we did not know if it would respond to our problem or not . As time and money were scarce , we decided that the learning launch tool would be the one that drives us to a suitable solution of the challenge we needed to solve . The learning launch tool implicates testing and idea iteratively and improving the prototype on and on , until you get what you are looking for . We needed to get down to work as soon as possible … so why not testing a learning launch ! Application We started by preparing the room with scents , pillows , tea bags , snacks , among other supplies , and a computer connected with our team members for if they needed support . After a week , we noticed that few people had entered the room ; so we asked the healthcare department staff to give us feedback on this new acquisition . The reason why they were n’t exploiting the Pause Place was that they felt the onus of ‘ not being working during work ’ and were not comfortable to leave their desks . Accordingly , we corrected our missteps and talked to their bosses so that they encourage employees to take a break and enjoy the new Pause Place . Insights Our team and I , who had never used this prototyping method before , learned a lot from this situation ! Instead of seeing mistakes as ‘ failure ’ we saw them as opportunities to improve and learn , and the consequences of this twirl are huge . We not only avoided frustration when things were n’t going the way we expected , but also we were more encourage and motivated to enhance the project . Approach I believe that the learning launch tool best suits this kind of challenges , where prediction and analysis are not as clear as the experiments . Launching and learning was very effective for us to achieve a compelling solution by trying- and - failing , and upgrading . We still need to analyze the insights of our second learning launch and see if we are actually getting closer to the solution we are searching , but it seems to me , based on the outcomes we are getting , that we actually are !