Chalenge & selection

Narration is a great tool to be able to breathe and get a message across in a fast and  dynamic way. I work with a company that is dedicated to the sale of bus tickets for Canada  and States and I am in the customer service department, daily I am interacting with  different types of customers and therefore have the maturity to be patient and try to solving  their problems has been a challenge. So in order to give a good service to customers, our  organization decided to give a training on customer service and help the employee to  interact and give answers to difficult customers, likewise the objective is to share these  experiences with others to make training more dynamic.

Application

The training was based on telling the experiences we have had with clients, it was a lot of  learning to share our experiences and know how others beat difficult clients, in the same  way we shared advice among ourselves to be able to give a good service and we considered  the elaboration of a guide, with the steps to make a successful call with customers from the  opening to the close of the call.

Insight $ Approach

The results spoke for themselves, the evaluations of the customer service agents began to  improve so many more people began to buy tickets to our company, all this thanks to the  training and mutual help between co-workers.


Chalenge & selection Narration is a great tool to be able to breathe and get a message across in a fast and dynamic way . I work with a company that is dedicated to the sale of bus tickets for Canada and States and I am in the customer service department , daily I am interacting with different types of customers and therefore have the maturity to be patient and try to solving their problems has been a challenge . So in order to give a good service to customers , our organization decided to give a training on customer service and help the employee to interact and give answers to difficult customers , likewise the objective is to share these experiences with others to make training more dynamic . Application The training was based on telling the experiences we have had with clients , it was a lot of learning to share our experiences and know how others beat difficult clients , in the same way we shared advice among ourselves to be able to give a good service and we considered the elaboration of a guide , with the steps to make a successful call with customers from the opening to the close of the call . Insight $ Approach The results spoke for themselves , the evaluations of the customer service agents began to improve so many more people began to buy tickets to our company , all this thanks to the training and mutual help between co - workers .