“Print Anywhere” Learning Launch – Reflection

Challenge:

I am working for a leading automotive company. We have 10,000+ printers globally. Our team manages  global printing operations. Users of our company print millions of pages per month. The issue is lot of  prints that contain Confidential and Secret information will be left on the printer trays. This is a serious  concern for management. Exposure of key information will cause legal problems and lead to competitive  disadvantage. The second issue is environmental. We are wasting lot of paper because users are printing  and not collecting the prints. How can reduce paper wastage is the question. The side benefit of  reduction in waste printing also reduces overall costs of printing.

Selection:

We have few options. 1) Clear unclaimed printed paper every evening 2) Store the print jobs in Printer  hard drive and let the users release 3) Use the Innovative Solution which is convenient, Easy to use and  Secure with no manual intervention.

We worked with the vendor and asked for innovative solutions. We selected a “Print Anywhere” or  “Follow Me” print solution, where you can print and go to any printer and release print jobs using  company Badge.

Application:

Now we have solution in mind (not literally), we want to prototype to prove the concept. We quickly  acquired the Servers needed for the solution. Recruited volunteers for testing. Prepared test Cases.  Solution was ready in 2 weeks. Volunteers enrolled their badges in the system and tested their print jobs  and print functions per test cases. The proof of concept was a success.

We got confidence that “Print Anywhere” solution works. We want to do a Pilot Program to see if the  solution works beyond proof of concept. We then extended implementation to 3 IT buildings. Initially  we have few minor hiccups, but we are able to handle them quickly. It was great success.

Insight:

Users loved “Print Anywhere” solution. It gave them freedom of going to any printer in any building. I  conducted the Survey and 90% of the responders Strongly liked it. Since only the person can print with  his/her badge, it is very secure. They can go to any printer in the building or any other building with this  feature enabled, so it is convenient. If the users don’t print within 24 hrs., those jobs will be deleted  automatically. This reduced the printing volume by 15% and reduces our printing costs by 8%. Great  success story.

Scaling:

With success implementations in IT buildings, we decided to scale it globally. First we implemented in  North America and then extended to Europe, Asia Pacific and other regions.

Overall, we used design-thinking concepts to prototype the idea and test it before launching.


“ Print Anywhere ” Learning Launch – Reflection Challenge : I am working for a leading automotive company . We have 10,000 + printers globally . Our team manages global printing operations . Users of our company print millions of pages per month . The issue is lot of prints that contain Confidential and Secret information will be left on the printer trays . This is a serious concern for management . Exposure of key information will cause legal problems and lead to competitive disadvantage . The second issue is environmental . We are wasting lot of paper because users are printing and not collecting the prints . How can reduce paper wastage is the question . The side benefit of reduction in waste printing also reduces overall costs of printing . Selection : We have few options . 1 ) Clear unclaimed printed paper every evening 2 ) Store the print jobs in Printer hard drive and let the users release 3 ) Use the Innovative Solution which is convenient , Easy to use and Secure with no manual intervention . We worked with the vendor and asked for innovative solutions . We selected a “ Print Anywhere ” or “ Follow Me ” print solution , where you can print and go to any printer and release print jobs using company Badge . Application : Now we have solution in mind ( not literally ) , we want to prototype to prove the concept . We quickly acquired the Servers needed for the solution . Recruited volunteers for testing . Prepared test Cases . Solution was ready in 2 weeks . Volunteers enrolled their badges in the system and tested their print jobs and print functions per test cases . The proof of concept was a success . We got confidence that “ Print Anywhere ” solution works . We want to do a Pilot Program to see if the solution works beyond proof of concept . We then extended implementation to 3 IT buildings . Initially we have few minor hiccups , but we are able to handle them quickly . It was great success . Insight : Users loved “ Print Anywhere ” solution . It gave them freedom of going to any printer in any building . I conducted the Survey and 90 % of the responders Strongly liked it . Since only the person can print with his / her badge , it is very secure . They can go to any printer in the building or any other building with this feature enabled , so it is convenient . If the users do n’t print within 24 hrs . , those jobs will be deleted automatically . This reduced the printing volume by 15 % and reduces our printing costs by 8 % . Great success story . Scaling : With success implementations in IT buildings , we decided to scale it globally . First we implemented in North America and then extended to Europe , Asia Pacific and other regions . Overall , we used design - thinking concepts to prototype the idea and test it before launching .