Mind Mapping

Challenge & Selection

In my company there is a Travel System, however, users find its rules very complicated. The  challenge is to create new rules for the Travel System, making it easy to understand and use.

We have a lot of information gathered and we want to organize it, classify it, get innovative ideas  and find patterns.

I chose the mind map because it allows to be creative and its use is simple and intuitive.The goal is  to co-create and improve the existing system. This tool allows working with numerous users, being  useful because in the company there are many categories of users, each one with different  perspectives.

The project requires defining new rules, their connections as well as defining innovative solutions.  In the project we follow some of the steps suggested in the book "Designing for Growth" written by  "Silvia Hasanali and Gareth Oneill"

Application

We chose as design criteria: "Being able to define simple and clear rules." Based on this design  criteria, we follow these steps:

1. We place the collected information such as requirements, user interviews, current system  complaints in a room

2. We invite different categories of users from managers to operators. I divided the users into groups  of 5 people.

3. We invite them to look at the information collected (for this item they had 1 hour but they used  more than one day)

4. We invited them to write about good things on sticky notes (for this activity they had 30 minutes)

5. In another room, we invited users to organize their ideas by categories (for this activity they had  30 minutes but they used more than one day)

6. Next, they created connections between the different groups of ideas.

7. And finally, they translate the information to design criteria.

Insight & Approach

This tool is used as the transition between "What is" and "What if". With it we obtained very good  ideas that we used as alternative solutions, however, too much information was obtained and in  one day it was not possible to complete all the activity. It took 3 days to complete the steps  suggested by this tool.

We found creative ideas and connections that we hadn't discovered before this exercise.

I learned that it is better to create groups by mixing different categories of customers-users, this  way more creative ideas were obtained.

In a next exercise I will use fewer groups of information, selecting the highest priority in order to  speed up the process and not exhaust users.


Mind Mapping Challenge & Selection In my company there is a Travel System , however , users find its rules very complicated . The challenge is to create new rules for the Travel System , making it easy to understand and use . We have a lot of information gathered and we want to organize it , classify it , get innovative ideas and find patterns . I chose the mind map because it allows to be creative and its use is simple and intuitive . The goal is to co - create and improve the existing system . This tool allows working with numerous users , being useful because in the company there are many categories of users , each one with different perspectives . The project requires defining new rules , their connections as well as defining innovative solutions . In the project we follow some of the steps suggested in the book " Designing for Growth " written by " Silvia Hasanali and Gareth Oneill " Application We chose as design criteria : " Being able to define simple and clear rules . " Based on this design criteria , we follow these steps : 1 . We place the collected information such as requirements , user interviews , current system complaints in a room 2 . We invite different categories of users from managers to operators . I divided the users into groups of 5 people . 3 . We invite them to look at the information collected ( for this item they had 1 hour but they used more than one day ) 4 . We invited them to write about good things on sticky notes ( for this activity they had 30 minutes ) 5 . In another room , we invited users to organize their ideas by categories ( for this activity they had 30 minutes but they used more than one day ) 6 . Next , they created connections between the different groups of ideas . 7 . And finally , they translate the information to design criteria . Insight & Approach This tool is used as the transition between " What is " and " What if " . With it we obtained very good ideas that we used as alternative solutions , however , too much information was obtained and in one day it was not possible to complete all the activity . It took 3 days to complete the steps suggested by this tool . We found creative ideas and connections that we had n't discovered before this exercise . I learned that it is better to create groups by mixing different categories of customers - users , this way more creative ideas were obtained . In a next exercise I will use fewer groups of information , selecting the highest priority in order to speed up the process and not exhaust users .