Storytelling

Challenge & Selection

It’s really wonderful to see how someone else’s experience can change the way other person change. One such way of making a person understand is storytelling. I have been in Non Banking Financial Segment for quite some time. We feel blessed that we facilitate someone achieve their dreams when we disburse loans, in the same way we feel quite the opposite when we have to recover the pending dues from a client who genuinely is facing an issue and has defaulted. I feel my life has been influenced by the stories I have heard from the people around and books I have read. The customer, who we meet while he taking a loan, may be carried away due to the want of a particular item he wants. It might not be a need. The installment he is most likely to pay be a substantial amount of his earnings. I try to help them visualize the use of product he uses and how he is going to repay the amount. I also tell them stories of customers who have had good experience and also bad. It is for them to decide what’s best after listen to the stories. I believe being ethical is very important & not always look at monetary aspect of business.

Application

In everyday life both professional and personal, I have some instance or the other have been using storytelling to convey messages, which if told directly may not have greater impact on the other party. One such instance of storytelling happened in the recent past. It was village in Southern India, it’s a well irrigated country side with lush green paddy fields. We had financed a lot of tractors in that village. The place so located that it was 65 kilometers from the nearest branches and it came in border of two branch boundaries. The area was neglected by the executives who collected EMI, due to neglect. All the accounts in that village went into over due , subsequently they customers taught no one is going to ask them. There resided a customer who always paid his dues on time and had availed loans multiple times. As no one had visited in past few months he had not paid the installments. He came to office and expressed his regret. He had also applied for loan with us again & he filed had rejected because of his default. We somehow convinced him and too approval from seniors to get his credit approved. We also promised him that we would ensure collection agent would visit on due days to collect the installments. We went back to the village with him. He narrated what happened with him in the office. Both good and bad. How defaulting had resulted in his bad credit rating and how we helped understand. He also told them benefits of paying on time. This influenced the other customers in the village, we in the due course of time made payments coming to the office

directly even if the executive didn’t arrive for collections.

Insight & Approach

The storytelling is a very important tool, it gives us insight into some other persons world witjout we having to experience it. That is the best part. Visualization plays a critical role here. It depends on who is telling the story and the emotions attached with it. It’s not the story but the message it conveys and moral to be learnt is important.

The story is told effectively can enhance the way we look at things, bring broader view to our limited taught.

I have used story telling the past, but it was not structured , this course has helped to refine the way I use it with definitive purpose.

Being in the financial domain I feel it is going to be a great asset having been through this course

A Reflection on the course by

Abdul Vassallo


Storytelling Challenge & Selection It ’s really wonderful to see how someone else ’s experience can change the way other person change . One such way of making a person understand is storytelling . I have been in Non Banking Financial Segment for quite some time . We feel blessed that we facilitate someone achieve their dreams when we disburse loans , in the same way we feel quite the opposite when we have to recover the pending dues from a client who genuinely is facing an issue and has defaulted . I feel my life has been influenced by the stories I have heard from the people around and books I have read . The customer , who we meet while he taking a loan , may be carried away due to the want of a particular item he wants . It might not be a need . The installment he is most likely to pay be a substantial amount of his earnings . I try to help them visualize the use of product he uses and how he is going to repay the amount . I also tell them stories of customers who have had good experience and also bad . It is for them to decide what ’s best after listen to the stories . I believe being ethical is very important & not always look at monetary aspect of business . Application In everyday life both professional and personal , I have some instance or the other have been using storytelling to convey messages , which if told directly may not have greater impact on the other party . One such instance of storytelling happened in the recent past . It was village in Southern India , it ’s a well irrigated country side with lush green paddy fields . We had financed a lot of tractors in that village . The place so located that it was 65 kilometers from the nearest branches and it came in border of two branch boundaries . The area was neglected by the executives who collected EMI , due to neglect . All the accounts in that village went into over due , subsequently they customers taught no one is going to ask them . There resided a customer who always paid his dues on time and had availed loans multiple times . As no one had visited in past few months he had not paid the installments . He came to office and expressed his regret . He had also applied for loan with us again & he filed had rejected because of his default . We somehow convinced him and too approval from seniors to get his credit approved . We also promised him that we would ensure collection agent would visit on due days to collect the installments . We went back to the village with him . He narrated what happened with him in the office . Both good and bad . How defaulting had resulted in his bad credit rating and how we helped understand . He also told them benefits of paying on time . This influenced the other customers in the village , we in the due course of time made payments coming to the office directly even if the executive did n’t arrive for collections . Insight & Approach The storytelling is a very important tool , it gives us insight into some other persons world witjout we having to experience it . That is the best part . Visualization plays a critical role here . It depends on who is telling the story and the emotions attached with it . It ’s not the story but the message it conveys and moral to be learnt is important . The story is told effectively can enhance the way we look at things , bring broader view to our limited taught . I have used story telling the past , but it was not structured , this course has helped to refine the way I use it with definitive purpose . Being in the financial domain I feel it is going to be a great asset having been through this course A Reflection on the course by Abdul Vassallo