Reflection: Mind Mapping

Challenge

The first tool I used was the tool of Mind Mapping, to achieve a  shared understanding of a problem space among a diverse group of  stakeholders before attempting to identify and define possible  solutions to the problem. I use this approach often with our  customers, who are people taking studies and works in a national  university called Pedro Ruiz Gallo, which may be students, workers  and professors. I have used the technique of mind mapping of a  problem domain with a set of questions or prompts for discussion to  allow a diverse group of stakeholders to learn from each other in the  process of defining the scope, boundaries, key elements, and  relationships between elements to consider when identifying pain  points and opportunities for improvements or solutions.

Selection

Our team has already gone through several design thinking  activities/tools, so we are ready to try mind mapping tool. Broadly  speaking, the mind mapping tool is a graphic method meant to  quickly organize an idea and prototype of solution.

Application

With this tool, we seek to organize all the information within the  OGBU offices, through the different office heads we manage to  focus the main problems that occur in the work routine of the  headquarters. The main difficulty encountered in this non-face-to- face modality is the limited communication that exists between  workers, branching this problem towards the management of the  organization. We have found a deficit in the use of virtual  applications among workers that prevents a good performance of  the delegated functions throughout the work cycle.

This is extrapolated in the service provided to students, resulting in  deficiencies in the application of their work. By applying this  technique we were able to rescue a centered figure of the reality that  we investigated.

Insight

We have been able to rescue from the use of this tool, the goal that  we wanted to achieve at the beginning, a better and redeemable

way of communicating among OGBU workers, the biggest difficulty  was for everyone to realize that the problem existed within the work  environment, already that many did not realize this and continued  working while their functions worsened when they were applied.  Communication improved notably and this methodology was  awarded as functional and modifiable over time.

Approach

This approach has been very satisfactory to use with our  collaborators, it has served to rescue even other problems within the  organization and apply management to find the solution to them.  Training was also formulated to support workers to update  themselves in the face of this new working environment that is  modern for them. I would like to end by recommending this tool for  organizations that have independence between their different  offices, the functionality it offers is incredible by organizing  information in so many ways.


Reflection : Mind Mapping Challenge The first tool I used was the tool of Mind Mapping , to achieve a shared understanding of a problem space among a diverse group of stakeholders before attempting to identify and define possible solutions to the problem . I use this approach often with our customers , who are people taking studies and works in a national university called Pedro Ruiz Gallo , which may be students , workers and professors . I have used the technique of mind mapping of a problem domain with a set of questions or prompts for discussion to allow a diverse group of stakeholders to learn from each other in the process of defining the scope , boundaries , key elements , and relationships between elements to consider when identifying pain points and opportunities for improvements or solutions . Selection Our team has already gone through several design thinking activities / tools , so we are ready to try mind mapping tool . Broadly speaking , the mind mapping tool is a graphic method meant to quickly organize an idea and prototype of solution . Application With this tool , we seek to organize all the information within the OGBU offices , through the different office heads we manage to focus the main problems that occur in the work routine of the headquarters . The main difficulty encountered in this non - face - to- face modality is the limited communication that exists between workers , branching this problem towards the management of the organization . We have found a deficit in the use of virtual applications among workers that prevents a good performance of the delegated functions throughout the work cycle . This is extrapolated in the service provided to students , resulting in deficiencies in the application of their work . By applying this technique we were able to rescue a centered figure of the reality that we investigated . Insight We have been able to rescue from the use of this tool , the goal that we wanted to achieve at the beginning , a better and redeemable way of communicating among OGBU workers , the biggest difficulty was for everyone to realize that the problem existed within the work environment , already that many did not realize this and continued working while their functions worsened when they were applied . Communication improved notably and this methodology was awarded as functional and modifiable over time . Approach This approach has been very satisfactory to use with our collaborators , it has served to rescue even other problems within the organization and apply management to find the solution to them . Training was also formulated to support workers to update themselves in the face of this new working environment that is modern for them . I would like to end by recommending this tool for organizations that have independence between their different offices , the functionality it offers is incredible by organizing information in so many ways .