Visualization

Challenge and Selection

The tool I used was the tool of Visualization, to understand what was going on with my business  and try to find the best ways to sell more. I try to understand to all our clients, who almost all of  them are people that have just 30 minutes to get lunch and they are trying to be healthy. We have  been working with surveys to know how is the customer feeling with our service. We have  presented problems with the time that we prepared the food and with the delivery time. So we  want to know exactly how to fix it to have happier clients.

Like we see this tool helps us to answer four questions that are, what is? what if? what wows? And  what Works?

With the first question we are trying to find our problem, with the second question we need to  focus on possibilities, with the third question we need to identify what solution match with our  organization, with the fourth question we need to try the solution until we feel comfortable to  scale it.

Application

I started with a meeting with all my employees (8 people), who are chefs, waiters. We tried to  identify what is our problem, which we identified like the time we take to prepare the food and  give it to the client, dining and delivery. Once we identified that our problem was the time, we  tried to give few possibilities to fix it.

1- More employees to specialize every station.

2- Reduce our menu with the dishes that are more ordered.

3- Offer options that are ready to go

4- Work with pre-orders

So we choose the option two and four, because are the options that doesn´t generate more  expenses and we thought could work with our business. So we decided to do surveys to our  customers if they would like to have the option to do pre-orders and what are the dishes they  prefer of our menu. And we are still working on them to start working like that to see if it works.

Insight and Approach

What I have learned from conducting this exercise with our employees and customer, is that we  are learning more about how the employees work and what the customer wants. It is important to  have a continuing communication with both of the parts because if we have a happy employee is  more probably that we will have a happy customer and then we can create a loyalty with our

customers that are the same time they will help us to have new customers. I hope we can soon try  it with our customer to see how they work. And if not keep moving to see what work best for us.


Visualization Challenge and Selection The tool I used was the tool of Visualization , to understand what was going on with my business and try to find the best ways to sell more . I try to understand to all our clients , who almost all of them are people that have just 30 minutes to get lunch and they are trying to be healthy . We have been working with surveys to know how is the customer feeling with our service . We have presented problems with the time that we prepared the food and with the delivery time . So we want to know exactly how to fix it to have happier clients . Like we see this tool helps us to answer four questions that are , what is ? what if ? what wows ? And what Works ? With the first question we are trying to find our problem , with the second question we need to focus on possibilities , with the third question we need to identify what solution match with our organization , with the fourth question we need to try the solution until we feel comfortable to scale it . Application I started with a meeting with all my employees ( 8 people ) , who are chefs , waiters . We tried to identify what is our problem , which we identified like the time we take to prepare the food and give it to the client , dining and delivery . Once we identified that our problem was the time , we tried to give few possibilities to fix it . 1- More employees to specialize every station . 2- Reduce our menu with the dishes that are more ordered . 3- Offer options that are ready to go 4- Work with pre - orders So we choose the option two and four , because are the options that doesn´t generate more expenses and we thought could work with our business . So we decided to do surveys to our customers if they would like to have the option to do pre - orders and what are the dishes they prefer of our menu . And we are still working on them to start working like that to see if it works . Insight and Approach What I have learned from conducting this exercise with our employees and customer , is that we are learning more about how the employees work and what the customer wants . It is important to have a continuing communication with both of the parts because if we have a happy employee is more probably that we will have a happy customer and then we can create a loyalty with our customers that are the same time they will help us to have new customers . I hope we can soon try it with our customer to see how they work . And if not keep moving to see what work best for us .