Reflection – Visualization and Storytelling by Jose Santos

Challenge

I was dealing with a big problem in my organization about the ERP (enterprise resource planning) system, all people  complained that the system does not work and does not give enough information and I was in the middle of  everything because I was in the IT department and people do not accept suggestions to look to the problem in a  different view because they look for only they problems and not the organizational problem, So we used some  strategies that, today, I see it was the process of Design Thinking.

Selection

All department has they owns problems, but a lot of those problems was not because they job. It was a reflection of  the wrong input of another department, but the manager doesn't talk about those problems with other managers to  hide and scaping his real problem.

So they start to think in change the ERP solution. And before to do that we start some investigative to understand all  the needs and why the ERP doesn't fit with the organizational. And we found the real problem was not the ERP, it  was the people who don't talk about they needs to the people involved. So, we decide to use Visualization and  Storytelling to change that process.

Application

We start to invite all people involved into the process to take a look in to a overview of the process, so we create an  workflow to the people be able to realize how the routine was today and keep in touch with problem, and discuss  about it, explainning what they need in fact and what they want to receive to found a middle term with both  departments who works together to found a co-creative solution and they use the Storytelling to explain they  routines.

Insight

At the begin, the people was a little bit scary to expose they own problem, but when they start to see, they aren't  alone and the same problem also happen in a different department and they had some difficult and in some case  much bigger that they already complain. And after, they see the overview of the process they start to understand  the relation of some activities with they routine and some small changes can generate big results. So, they start to  explain by Storytelling all they needs and explanning the difficults related with rarely information. And together  during the talking they found the real problem, it was not the system but the fear to explain the problems and to  colaborate with all the people involved also explainning what they need, what criteria they use to evaluate the data  and they decide to not change the System but to change the way of doing the same things. And after 6 months the  company changed a lot of things, doing small changes but start to generate a lot of reports and also we found some  thing that the process was made in a wrong way and it create an opportunity to improve and do all the things in a  better way, not looking for  only interest but look for the organizational interest.

Approach

This job will take a lot of effort to be successful because we are working with people's wish and we did not work to  show the people we are not againt them but together they found a solution together. So if I had an opportunity to  do it again, maybe we would change the beginning with some lecture about design thinking because the people with  those previous experience, they can perform with more acurace and it was really open-minded process, so some  cases could be easier.


Reflection – Visualization and Storytelling by Jose Santos Challenge I was dealing with a big problem in my organization about the ERP ( enterprise resource planning ) system , all people complained that the system does not work and does not give enough information and I was in the middle of everything because I was in the IT department and people do not accept suggestions to look to the problem in a different view because they look for only they problems and not the organizational problem , So we used some strategies that , today , I see it was the process of Design Thinking . Selection All department has they owns problems , but a lot of those problems was not because they job . It was a reflection of the wrong input of another department , but the manager does n't talk about those problems with other managers to hide and scaping his real problem . So they start to think in change the ERP solution . And before to do that we start some investigative to understand all the needs and why the ERP does n't fit with the organizational . And we found the real problem was not the ERP , it was the people who do n't talk about they needs to the people involved . So , we decide to use Visualization and Storytelling to change that process . Application We start to invite all people involved into the process to take a look in to a overview of the process , so we create an workflow to the people be able to realize how the routine was today and keep in touch with problem , and discuss about it , explainning what they need in fact and what they want to receive to found a middle term with both departments who works together to found a co - creative solution and they use the Storytelling to explain they routines . Insight At the begin , the people was a little bit scary to expose they own problem , but when they start to see , they are n't alone and the same problem also happen in a different department and they had some difficult and in some case much bigger that they already complain . And after , they see the overview of the process they start to understand the relation of some activities with they routine and some small changes can generate big results . So , they start to explain by Storytelling all they needs and explanning the difficults related with rarely information . And together during the talking they found the real problem , it was not the system but the fear to explain the problems and to colaborate with all the people involved also explainning what they need , what criteria they use to evaluate the data and they decide to not change the System but to change the way of doing the same things . And after 6 months the company changed a lot of things , doing small changes but start to generate a lot of reports and also we found some thing that the process was made in a wrong way and it create an opportunity to improve and do all the things in a better way , not looking for only interest but look for the organizational interest . Approach This job will take a lot of effort to be successful because we are working with people 's wish and we did not work to show the people we are not againt them but together they found a solution together . So if I had an opportunity to do it again , maybe we would change the beginning with some lecture about design thinking because the people with those previous experience , they can perform with more acurace and it was really open - minded process , so some cases could be easier .