Learning Launch

Challenge  I am a geriatric doctor in a hospital that is a  reference for the treatment of elderly patients in  Brazil, specially those with an indication of  prolonged hospitalization, for rehabilitation or end  of life care.  We set up a multiprofessional committee to better  assist the elderly and to implement good practices.  The challenge is to organize a practice that brings  better outcomes for patients and a better  experience for them and their families. For that, we  need to engage them in adhering to and improving  safety protocols and strengthening ties to better  understand their values, offering person-centered  care.  Our project has only local resources (department  budget and staff time). The deadline for  implementing the first phase of the project was 90  days. The project's stakeholders are the clinical  staff, the multidisciplinary team, patients, family  members and paying sources (health operators).    Selection

To develop ideas with stakeholders, actions were  taken to listen to people and their expectations  about the project. Surveys were applied to hospital  staff, patients and family members, seeking to know  how well they knew the actions already developed  in the hospital and which initiatives were of interest  to them. From the survey, we identified that the  elderly and family members were interested in  more educational actions during hospital stay, in  addition to greater socialization.    Application  Based on the identified demands, we created “Chat  and Coffee”, informal meetings with breakfast, in  which a topic of interest to the elderly was  presented, such as mobility and financial planning,  while the team learned more deeply the needs of  the elderly and families and tested interventions in  small scale.    Insight  From the Learning Launch carried out through “Chat  with Coffee”, the participants felt more comfortable  and welcomed to bring their contributions and  were able to establish a relationship of trust with

the hospital employees. The staff was able to better  understand the needs of patients and family  members outside of the context of the disease,  which generated more joy at work. This space could  also be used to test interventions for security  protocols, co-creating explanatory materials and  new routines with those involved.  We realized that through a methodology that favors  creativity and creates a collaborative environment  between those involved, we were able to  experience the emergence of new practices to raise  the health and well-being of our elderly. I believe  that we will be able to use the same methodology  with different approaches, including other  stakeholders like the home care team in our next  sessions, to improve care transitions.


Learning Launch Challenge I am a geriatric doctor in a hospital that is a reference for the treatment of elderly patients in Brazil , specially those with an indication of prolonged hospitalization , for rehabilitation or end of life care . We set up a multiprofessional committee to better assist the elderly and to implement good practices . The challenge is to organize a practice that brings better outcomes for patients and a better experience for them and their families . For that , we need to engage them in adhering to and improving safety protocols and strengthening ties to better understand their values , offering person - centered care . Our project has only local resources ( department budget and staff time ) . The deadline for implementing the first phase of the project was 90 days . The project 's stakeholders are the clinical staff , the multidisciplinary team , patients , family members and paying sources ( health operators ) . Selection To develop ideas with stakeholders , actions were taken to listen to people and their expectations about the project . Surveys were applied to hospital staff , patients and family members , seeking to know how well they knew the actions already developed in the hospital and which initiatives were of interest to them . From the survey , we identified that the elderly and family members were interested in more educational actions during hospital stay , in addition to greater socialization . Application Based on the identified demands , we created “ Chat and Coffee ” , informal meetings with breakfast , in which a topic of interest to the elderly was presented , such as mobility and financial planning , while the team learned more deeply the needs of the elderly and families and tested interventions in small scale . Insight From the Learning Launch carried out through “ Chat with Coffee ” , the participants felt more comfortable and welcomed to bring their contributions and were able to establish a relationship of trust with the hospital employees . The staff was able to better understand the needs of patients and family members outside of the context of the disease , which generated more joy at work . This space could also be used to test interventions for security protocols , co - creating explanatory materials and new routines with those involved . We realized that through a methodology that favors creativity and creates a collaborative environment between those involved , we were able to experience the emergence of new practices to raise the health and well - being of our elderly . I believe that we will be able to use the same methodology with different approaches , including other stakeholders like the home care team in our next sessions , to improve care transitions .