DESING THINKING TOOL: MIND MAPING.

CHALLENGE.

I live in Buenos Aires, Capital of the Argentine Republic and the most populated city in the country.  In this context of the COVID-19 pandemic, the government's decision was strict quarantine for 60  days, and we are currently in mandatory preventive isolation with restrictions on the use of public  transport and opening of activities, we were asked at the bank where I work for, the challenge of  going back to work at the office, instead of remaining in home office.

To face this, my team and I, needed to know the different realities of the 1,500 employees, and  their position in the face of the pandemic, what they thought, what they felt and what they  needed,  so that the return to work should be the most adjusted to their needs and the most  effective for the bank. . So the best tool - in my opinion - to identify their needs was to use the  mind maping tool. This would give us a broad view of the needs of the employees and we would  detect whether or not we could do it right now or in the most near future.

APPLICATION

As a first measure we use the ethnographic interview tool. I must clarify that all the interviews  were  conducted via hangout, mindful of difficults in carrying out this personally, due to the  current context. We interviewed 25 employees of different age groups, marital statuses and  residences, thus trying to have the widest vision of the different realities. The technique used was  projective, to create a collaborative environment between the interviewee and us. We used the  "pinwheel" technique , asking the interviewees to draw a mill by placing themselves in the middle  and in the different blades to place the feelings that caused them to return to work and then  assigning them a score, in order to get a broad information about their feel and their priorities.

On the other hand, data was collected, the graphics and statistics made through the result of a  survey carried out on all employees via email were displayed. The survey included questions  related to how they felt working from home; if they saw possible the return to the office; what  would be the most friendly environment to return and what protection elements should be  present to feel safe on the return trip. This survey was conducted for a whole week. After finishing  the interviews, we formed 5 teams of 10 employees each and invited them to a meeting where  through a link they could see the collected data presented in the form of a gallery. We asked them  to write down those things with which they identified and also those that caught their attention,  they had 30 minutes for this task and then the sharing would take place.

From the result of the sharing, my team identified 5 characters: THE GUILTY ( married with  children, or with dependent parents who wanted to return but felt guilty for the abandon ) THE  PRO ( mostly single without children who had the need to socialize again with their coworkers )  THE ANTI (t hose who did not want to return in this context, mostly risk groups ) THE NON- ALIGNED ( those who did not care to return or stay doing home office ) and THE PART ( those who  wanted to go 2-3 times a week and the remaining days stay at home office ).

INSIGHT:

With the application of the mind maping tool, we were able to have a broad idea of the realities,  needs and feelings of the employees before the possibility of returning to work in the office. With  this information, the decision was made: carry out a pilot test, with a number of 150 employees  who would return to the office for a week with the protection measures adopted (upon entering,  their temperature would be taken and they would be given a kit with all the elements protection:  mask, face mask, alcohol gel). An app was designed for the dining room (employees had to reserve  their place at a certain time to go to the dining room) and an app for the parking lot (they had to  reserve their place in the parking lot to be able to come in with their vehicle, bicycle or  skateboard).

APROACH:

With the application of the mind maping tool, and the use of design thinking, my team and I were  able to reach the conclusion, we should carry out a pilot test prior to the return of the 1,500  employees to see how the desired measures would work, how to start it and how employees  would be adapted to the new normal in the office. With this result, it would be decided to return  or not and its modality (2 or 3 times a week, the whole week, in groups, all together). It is a tool  that my group and I found very useful and I would apply again for another need that arises.


DESING THINKING TOOL : MIND MAPING . CHALLENGE . I live in Buenos Aires , Capital of the Argentine Republic and the most populated city in the country . In this context of the COVID-19 pandemic , the government 's decision was strict quarantine for 60 days , and we are currently in mandatory preventive isolation with restrictions on the use of public transport and opening of activities , we were asked at the bank where I work for , the challenge of going back to work at the office , instead of remaining in home office . To face this , my team and I , needed to know the different realities of the 1,500 employees , and their position in the face of the pandemic , what they thought , what they felt and what they needed , so that the return to work should be the most adjusted to their needs and the most effective for the bank . . So the best tool - in my opinion - to identify their needs was to use the mind maping tool . This would give us a broad view of the needs of the employees and we would detect whether or not we could do it right now or in the most near future . APPLICATION As a first measure we use the ethnographic interview tool . I must clarify that all the interviews were conducted via hangout , mindful of difficults in carrying out this personally , due to the current context . We interviewed 25 employees of different age groups , marital statuses and residences , thus trying to have the widest vision of the different realities . The technique used was projective , to create a collaborative environment between the interviewee and us . We used the " pinwheel " technique , asking the interviewees to draw a mill by placing themselves in the middle and in the different blades to place the feelings that caused them to return to work and then assigning them a score , in order to get a broad information about their feel and their priorities . On the other hand , data was collected , the graphics and statistics made through the result of a survey carried out on all employees via email were displayed . The survey included questions related to how they felt working from home ; if they saw possible the return to the office ; what would be the most friendly environment to return and what protection elements should be present to feel safe on the return trip . This survey was conducted for a whole week . After finishing the interviews , we formed 5 teams of 10 employees each and invited them to a meeting where through a link they could see the collected data presented in the form of a gallery . We asked them to write down those things with which they identified and also those that caught their attention , they had 30 minutes for this task and then the sharing would take place . From the result of the sharing , my team identified 5 characters : THE GUILTY ( married with children , or with dependent parents who wanted to return but felt guilty for the abandon ) THE PRO ( mostly single without children who had the need to socialize again with their coworkers ) THE ANTI ( t hose who did not want to return in this context , mostly risk groups ) THE NON- ALIGNED ( those who did not care to return or stay doing home office ) and THE PART ( those who wanted to go 2 - 3 times a week and the remaining days stay at home office ) . INSIGHT : With the application of the mind maping tool , we were able to have a broad idea of the realities , needs and feelings of the employees before the possibility of returning to work in the office . With this information , the decision was made : carry out a pilot test , with a number of 150 employees who would return to the office for a week with the protection measures adopted ( upon entering , their temperature would be taken and they would be given a kit with all the elements protection : mask , face mask , alcohol gel ) . An app was designed for the dining room ( employees had to reserve their place at a certain time to go to the dining room ) and an app for the parking lot ( they had to reserve their place in the parking lot to be able to come in with their vehicle , bicycle or skateboard ) . APROACH : With the application of the mind maping tool , and the use of design thinking , my team and I were able to reach the conclusion , we should carry out a pilot test prior to the return of the 1,500 employees to see how the desired measures would work , how to start it and how employees would be adapted to the new normal in the office . With this result , it would be decided to return or not and its modality ( 2 or 3 times a week , the whole week , in groups , all together ) . It is a tool that my group and I found very useful and I would apply again for another need that arises .