Reflection – Visualization

Challenge & Selection

The tool that I think is better to use is Visualization, this tool can help to understand  the problems and give us solutions for the companies that want a better costumer  services and others that want to sell more product I will use this technique with the  costumers and put more than one employee to see what they don’t like of our service  an put it on discussion so we can identify our problems and to have more solutions.

Application

So I will start the process by putting a employee so they can se when a costumer  come to buy something the only thing what he need to do is see what the costumer  like and don´t like of our company, and write down in a paper, the next day the other  employee is going to do the same. Eight employees will do the same, so they can  analyze different things.

Then I will divide the employees in pairs so they can agree of the interest of the  costumer. To each pair I will give them three questions to answer, such as: 1) What  part of shop the costumer don’t like and you will change? 2) What key elements are  missing for a better costumer service? 3) What would you change of our costumer  service to be better? After that they will have 15 to 20 to write on a board the possible  solutions so the company can be better, that will create a view combines solutions.

Insight & Approach

I think this Will help me in a future when I finish the college. I see the company where  my mother works and this thing can help them so they can be better. I told this to the  boss of my mom, he thinks that is a great idea and it can help them to have a better  costumer service. I was a little beat nervous to tell him but when he told that was a  great idea I was happy about it.

This course help me to change the way the things I see and open opportunities that  I didn’t have.


Reflection – Visualization Challenge & Selection The tool that I think is better to use is Visualization , this tool can help to understand the problems and give us solutions for the companies that want a better costumer services and others that want to sell more product I will use this technique with the costumers and put more than one employee to see what they do n’t like of our service an put it on discussion so we can identify our problems and to have more solutions . Application So I will start the process by putting a employee so they can se when a costumer come to buy something the only thing what he need to do is see what the costumer like and don´t like of our company , and write down in a paper , the next day the other employee is going to do the same . Eight employees will do the same , so they can analyze different things . Then I will divide the employees in pairs so they can agree of the interest of the costumer . To each pair I will give them three questions to answer , such as : 1 ) What part of shop the costumer do n’t like and you will change ? 2 ) What key elements are missing for a better costumer service ? 3 ) What would you change of our costumer service to be better ? After that they will have 15 to 20 to write on a board the possible solutions so the company can be better , that will create a view combines solutions . Insight & Approach I think this Will help me in a future when I finish the college . I see the company where my mother works and this thing can help them so they can be better . I told this to the boss of my mom , he thinks that is a great idea and it can help them to have a better costumer service . I was a little beat nervous to tell him but when he told that was a great idea I was happy about it . This course help me to change the way the things I see and open opportunities that I did n’t have .