DESIGN THINKING TOOLS- VISUALIZATION

Challenge:

As a remedial asset officer I deal with customers whose loan has completely gone bad. The major  challenge I have mostly is how to present my data information on none performing loans, to enable a  proper decision is carried out on recovery. Therefore, for this goals to be achieved I have to use a tool to  pass information on all NPL account to the required stakeholder to notify them of where this loan is  currently, where we are heading and how they can be resolved in-order not to affect the liquidity of the  bank and also keep it running in the nearest future.

Selection:

I use Visualization tools to achieve my goals by creating images, diagrams, and animations to  communicate a message to the necessary stakeholders on decision making. Why I choose this  techniques for my challenge is to achieve a share understanding amongst stakeholders on the NPL  (None performing loans), that is to give a clearer picture of all NPL, so that a bridge on WHAT IS, WHAT  IF, WHAT WOWS and WHAT WORKS is built before an appropriate decision can be taken to prevent  future threats that can hinder the growth and development of the bank (lack of liquidity).

Application:

I start the process by creating images on various regions. I use diagrams to show the position of each  NPL in this regions. To develop this images and diagrams I had to collect existing data of this various  regions. Then with the help of this data collected I was able to create diagrams (graphics and Visio was  use to show the state of the bank and its debtors) and also use images to show how this bad loans can  affect the growth of the bank.

Insight:

The insight I gained from applying the tool I selected on my major challenge as a recovery officer is that  with the help of this tools selected, Ideas on way forward towards recovery becomes a shared Idea. That  is, I have been able to understand that before design thinking can take place a bridge (WHAT IS, WHAT  IF, WHAT WOWS and WHAT WORKS) has to be built or a prototype is generated, which can give an edge  on the direction of the resolution of this bad loans and also dictate if this challenge towards recovery is  WICKED OR TAMED challenge.

Approach:

Visualization tools used helps to give stakeholders a clear picture on the information on NPL am trying to  pass across, but what I would do differently next time is to use LEARNING LUNCH tools simply because it  involves hypothesis, that way stakeholders will be able test new ideas drive from information gather on  recovery, how to meets its need and avoid more loans going bad through this hypothesis testing in the  nearest future.


DESIGN THINKING TOOLS- VISUALIZATION Challenge : As a remedial asset officer I deal with customers whose loan has completely gone bad . The major challenge I have mostly is how to present my data information on none performing loans , to enable a proper decision is carried out on recovery . Therefore , for this goals to be achieved I have to use a tool to pass information on all NPL account to the required stakeholder to notify them of where this loan is currently , where we are heading and how they can be resolved in - order not to affect the liquidity of the bank and also keep it running in the nearest future . Selection : I use Visualization tools to achieve my goals by creating images , diagrams , and animations to communicate a message to the necessary stakeholders on decision making . Why I choose this techniques for my challenge is to achieve a share understanding amongst stakeholders on the NPL ( None performing loans ) , that is to give a clearer picture of all NPL , so that a bridge on WHAT IS , WHAT IF , WHAT WOWS and WHAT WORKS is built before an appropriate decision can be taken to prevent future threats that can hinder the growth and development of the bank ( lack of liquidity ) . Application : I start the process by creating images on various regions . I use diagrams to show the position of each NPL in this regions . To develop this images and diagrams I had to collect existing data of this various regions . Then with the help of this data collected I was able to create diagrams ( graphics and Visio was use to show the state of the bank and its debtors ) and also use images to show how this bad loans can affect the growth of the bank . Insight : The insight I gained from applying the tool I selected on my major challenge as a recovery officer is that with the help of this tools selected , Ideas on way forward towards recovery becomes a shared Idea . That is , I have been able to understand that before design thinking can take place a bridge ( WHAT IS , WHAT IF , WHAT WOWS and WHAT WORKS ) has to be built or a prototype is generated , which can give an edge on the direction of the resolution of this bad loans and also dictate if this challenge towards recovery is WICKED OR TAMED challenge . Approach : Visualization tools used helps to give stakeholders a clear picture on the information on NPL am trying to pass across , but what I would do differently next time is to use LEARNING LUNCH tools simply because it involves hypothesis , that way stakeholders will be able test new ideas drive from information gather on recovery , how to meets its need and avoid more loans going bad through this hypothesis testing in the nearest future .