Reflection – Visualization

Strategy for the co-creation of a Knowledge Management for a National Ministry in Colombia.

By: Fredy Santos

Challenge and Selection

I decided to use Visual Thinking in order to obtain a general understanding of a problem related to  create and improve a policy of knowledge management inside the Interior Ministry in my Country.   To identify the first level “what is?”, I decide to make a documental analysis and state of art of  measurements related with that issue and what kind of ‘knowledge management policy’ is the most  interesting for that institution, considering semi-structured interviews, documental analysis and co- creation rooms with the related stakeholders.

Visualization is the most effective strategy with a government agency as the Ministry of Interior, in  order to create an environment of innovation, to modernize the knowledge management system  inside the institution, which will impact the effects and scope of their results related directly with  their mission.

Regarding of the Visual Thinking strategies, and the ‘What is?’ perspective, has been possible to  determine that the strengthening of knowledge and innovation management for the Ministry of the  Interior poses challenges in terms of the generation and appropriation of capacities and tools for  the organization, analysis, visualization of knowledge, data analytics, talent promotion and the  exchange of knowledge, appropriation of a culture of knowledge management and innovation and  the consolidation of strategies that take advantage of institutional knowledge, to facilitate evidence- based public policy decision-making, promote the culture of data within the entity , ensure integrity  and control over information, and bring value groups closer through clear communication of the  Entity's management.

Application

The strategy I decided started with a overall diagnostic, from the basic analysis of the structure and  actions that the institution has lead related with the knowledge management. After that, I made  some exploratory-interviews with the policy and decision-makers inside the Ministry, using Visual  Thinking to obtain the main approaches and the goals they would like to achieve with their own  knowledge management policy.

Thus, the strategy –to consolidate its sustainability and success- should be oriented not only to  promote data management and organization, but should also focus on generating value from the  capabilities of human talent, mapping and use Intelligent knowledge acquired and the  institutionalization of a culture of innovation and knowledge management based on a structured  and comprehensive internal policy (the steps ‘What If’ and ‘What wows’)

Based on the identification of initial needs for knowledge management in the Ministry of the  Interior, raises the need to address and meet specific requirements in each of the components  measured by national Tools, focusing efforts on those who are little valued from the entity's self-

diagnosis. The immediate response strategies will seek to bridge the gap between the scores  obtained in these components with the rest of the categories measured by FURAG and will  consolidate the knowledge management process from its implementation on three missionary  themes of the institution. This proposal was consolidated based on a co-creative action with  decision-makers and as result of a visualization strategy.  At the same time that it plans a scheme to  collect the inputs and analysis necessary to structure a proposal for recommendations for the design  of the Knowledge and Innovation Management Policy in the Ministry of the Interior.

Insight and Approach

The Visual Thinking approach has let me obtain a broader perspective of the real scopes and needs  that the institution has, in order to improve their knowledge management system. After the  diagnostic and co-creation process -from the Visualization-, for instant, was possible to decide a  strategy of action (‘What works’ for experimentation). The first activity to be carried out is precisely  the prioritization of the processes and the three missionary areas to be strengthened based on  objective criteria, and then implement the process of diagnosing capacities, strengths and  weaknesses and co-construction of management routes. for the implementation of knowledge  management actions that bring early victories to the core team. This specific point culminates with  the elaboration of a work plan for the strengthening of the knowledge management processes of  the prioritized missionary issues. After this, we will start a evaluation process to indicate the results  of experimentation, and continue the iterative process with the other components.


Reflection – Visualization Strategy for the co - creation of a Knowledge Management for a National Ministry in Colombia . By : Fredy Santos Challenge and Selection I decided to use Visual Thinking in order to obtain a general understanding of a problem related to create and improve a policy of knowledge management inside the Interior Ministry in my Country . To identify the first level “ what is ? ” , I decide to make a documental analysis and state of art of measurements related with that issue and what kind of ‘ knowledge management policy ’ is the most interesting for that institution , considering semi - structured interviews , documental analysis and co- creation rooms with the related stakeholders . Visualization is the most effective strategy with a government agency as the Ministry of Interior , in order to create an environment of innovation , to modernize the knowledge management system inside the institution , which will impact the effects and scope of their results related directly with their mission . Regarding of the Visual Thinking strategies , and the ‘ What is ? ’ perspective , has been possible to determine that the strengthening of knowledge and innovation management for the Ministry of the Interior poses challenges in terms of the generation and appropriation of capacities and tools for the organization , analysis , visualization of knowledge , data analytics , talent promotion and the exchange of knowledge , appropriation of a culture of knowledge management and innovation and the consolidation of strategies that take advantage of institutional knowledge , to facilitate evidence- based public policy decision - making , promote the culture of data within the entity , ensure integrity and control over information , and bring value groups closer through clear communication of the Entity 's management . Application The strategy I decided started with a overall diagnostic , from the basic analysis of the structure and actions that the institution has lead related with the knowledge management . After that , I made some exploratory - interviews with the policy and decision - makers inside the Ministry , using Visual Thinking to obtain the main approaches and the goals they would like to achieve with their own knowledge management policy . Thus , the strategy – to consolidate its sustainability and success- should be oriented not only to promote data management and organization , but should also focus on generating value from the capabilities of human talent , mapping and use Intelligent knowledge acquired and the institutionalization of a culture of innovation and knowledge management based on a structured and comprehensive internal policy ( the steps ‘ What If ’ and ‘ What wows ’ ) Based on the identification of initial needs for knowledge management in the Ministry of the Interior , raises the need to address and meet specific requirements in each of the components measured by national Tools , focusing efforts on those who are little valued from the entity 's self- diagnosis . The immediate response strategies will seek to bridge the gap between the scores obtained in these components with the rest of the categories measured by FURAG and will consolidate the knowledge management process from its implementation on three missionary themes of the institution . This proposal was consolidated based on a co - creative action with decision - makers and as result of a visualization strategy . At the same time that it plans a scheme to collect the inputs and analysis necessary to structure a proposal for recommendations for the design of the Knowledge and Innovation Management Policy in the Ministry of the Interior . Insight and Approach The Visual Thinking approach has let me obtain a broader perspective of the real scopes and needs that the institution has , in order to improve their knowledge management system . After the diagnostic and co - creation process -from the Visualization- , for instant , was possible to decide a strategy of action ( ‘ What works ’ for experimentation ) . The first activity to be carried out is precisely the prioritization of the processes and the three missionary areas to be strengthened based on objective criteria , and then implement the process of diagnosing capacities , strengths and weaknesses and co - construction of management routes . for the implementation of knowledge management actions that bring early victories to the core team . This specific point culminates with the elaboration of a work plan for the strengthening of the knowledge management processes of the prioritized missionary issues . After this , we will start a evaluation process to indicate the results of experimentation , and continue the iterative process with the other components .