REFLECTION – LEARNING LAUNCH

Challenge

As the food captain of my institution, I need to strike a balance between the north  and south Indian food varieties to satisfy the food needs of both classes and to  operate within the budget constraint

Selection

After going through all the videos, I felt that learning launch tool would help me  because the challenge here is people’s needs oriented and other tools involved  were visualization which is based on making complex data simpler by representing  them into flowcharts, sketches and power point presentation which cannot be  applied here as there is no point in applying it here. The other tool is storytelling  which is about grabbing the attention of the customers and making them buy your  words and that cannot be used here as we are here who value each and every  customer and can take any measures to satisfy their needs. The other tool is mind  mapping which is about looking for patterns or sequences in the data collected  from a wide range of people but it cannot be used here as every person is unique  and there is a very slight possibility of finding a pattern in their choice of food.

Application

In my institution, there are diverse groups of people who hail from various parts  of India across north, south, east and west. Changes or replacements in the food  menu was made based on a weekly basis and depending on one’s choice. A  feedback form was provided on a rating of 5. On the first week, average feedback  was only 2. After that certain changes were made based on people’s opinion but  we added varieties that was within the budget constraint plus it being a preferential  choice for the people. After a few weeks later and after making considerable  amount of changes in the menu, the average feedback rating had improved to 4.

So, we focussed on customer needs and valued each and every customer’s choice  and also we regularly spoke to customers in addition to getting feedback form.

Approach and insights

The learning launch was used which involved understanding what the customer  wants and also having a face-to-face talk with them. The main objective of the  learning launch is to get the truth because truth saves time and money. Learning  launch involves doing tests and learning from the mistakes made. Here, changes  in the menu was like a test and the feedback received from people are the learnings.

The first thing is having an idea and converting that idea into hypothesis. That  idea has to satisfy the need of the customers. To find out the key assumptions from  the hypothesis. Learning launch is mainly about “what wows” and “what works”.  We can infer the same from the “good kitchen story” where the problems of the

senior citizens as well as the issues the kitchen employees were facing was  addressed and changes were made accordingly. Similarly, we adopted practices  where a balance was struck between the mess workers and the employees.

The speciality of learning launch is that it is not considered a failure as long as  something is learnt. It is very suitable for the challenge here as it has low stakes.


REFLECTION – LEARNING LAUNCH Challenge As the food captain of my institution , I need to strike a balance between the north and south Indian food varieties to satisfy the food needs of both classes and to operate within the budget constraint Selection After going through all the videos , I felt that learning launch tool would help me because the challenge here is people ’s needs oriented and other tools involved were visualization which is based on making complex data simpler by representing them into flowcharts , sketches and power point presentation which can not be applied here as there is no point in applying it here . The other tool is storytelling which is about grabbing the attention of the customers and making them buy your words and that can not be used here as we are here who value each and every customer and can take any measures to satisfy their needs . The other tool is mind mapping which is about looking for patterns or sequences in the data collected from a wide range of people but it can not be used here as every person is unique and there is a very slight possibility of finding a pattern in their choice of food . Application In my institution , there are diverse groups of people who hail from various parts of India across north , south , east and west . Changes or replacements in the food menu was made based on a weekly basis and depending on one ’s choice . A feedback form was provided on a rating of 5 . On the first week , average feedback was only 2 . After that certain changes were made based on people ’s opinion but we added varieties that was within the budget constraint plus it being a preferential choice for the people . After a few weeks later and after making considerable amount of changes in the menu , the average feedback rating had improved to 4 . So , we focussed on customer needs and valued each and every customer ’s choice and also we regularly spoke to customers in addition to getting feedback form . Approach and insights The learning launch was used which involved understanding what the customer wants and also having a face - to - face talk with them . The main objective of the learning launch is to get the truth because truth saves time and money . Learning launch involves doing tests and learning from the mistakes made . Here , changes in the menu was like a test and the feedback received from people are the learnings . The first thing is having an idea and converting that idea into hypothesis . That idea has to satisfy the need of the customers . To find out the key assumptions from the hypothesis . Learning launch is mainly about “ what wows ” and “ what works ” . We can infer the same from the “ good kitchen story ” where the problems of the senior citizens as well as the issues the kitchen employees were facing was addressed and changes were made accordingly . Similarly , we adopted practices where a balance was struck between the mess workers and the employees . The speciality of learning launch is that it is not considered a failure as long as something is learnt . It is very suitable for the challenge here as it has low stakes .