Reflection - Journey Mapping

Challenge & Selection

The success of a project is based on the application of a defined structure and an effective work  methodology, which is based on key points of evaluation, data management, information  analysis and other tools that enter in different phases of the project.

Within the development process of new projects and innovation, I consider that Journey  Mapping is one of the key processes to get good results, the involvement of our key players  from the beginning of a project, to define the feasibility of the solution that we are visualizing,  as well as to analyze if the proposed solution is adequate to meet the need that has been  identified, the approach to our internal or external customers to put ourselves in their shoes  and have an authentic perspective from their role, is fundamental to include it within the  justification of the project.

Application

Once a need or an area of opportunity is detected in a process or system that requires  attention and solution through the development of a project to land the improvement or  proposal, the first step is to start from a visualization process, identify possible solutions to  address this problem and then enter the Journey Mapping process.

Following the methodology, when I was appointed as leader in the development of a project, a  key point where I invested time strategically, is within the Journey Mapping process with the  key players, which are the customers and the main beneficiaries or affected with the project  activities.

The first step was to convene an individual session with each of the leaders of the areas, to first  work separately and understand in a neutral context, their comments, suggestions, questions  and concerns of the proposed solution, which allowed me to build with them a positive stance  towards improvement, with each of my customers individually, to assess the risks and dangers,  as well as the positive impact of the project.

This process allowed me to document and analyze the information that I was able to obtain  from this process of interaction with the customers, to put in perspective how they see from  different points of view each one of them, from their positions, as well as their knowledge and  experiences that allowed me to improve and enrich the analysis process, as well as to identify  the "How if" the project could be developed.

Once the process of individual sessions was completed, I scheduled a session with all the key  players present, where I could see that the previous individual work, allowed the session to

analyze the final points to complete this process in a more comprehensive way, predicting that  the project will be well seen to start in the next stages.

Insight and Approach

The knowledge, learning and application of these tools, allows me to conclude, that in the  development of a project, the initial approach as well as the first stages is not only to develop  good ideas that are innovative, suggesting high impact changes to address a need that is  identified.

It is important to ensure that the involvement of stakeholders, such as our customers, key  players and those involved in the project process, is identified from the beginning, to know and  understand through their perspectives, how they envision the project we plan to develop to put  them in alignment with this vision.

Besides being a key point, it generates a pre-approval process for the project development  process, the clients also feel grateful because they feel that their opinion is important for us  and for the project, and this surely favors their involvement and support in the rest of the  stages.


Reflection - Journey Mapping Challenge & Selection The success of a project is based on the application of a defined structure and an effective work methodology , which is based on key points of evaluation , data management , information analysis and other tools that enter in different phases of the project . Within the development process of new projects and innovation , I consider that Journey Mapping is one of the key processes to get good results , the involvement of our key players from the beginning of a project , to define the feasibility of the solution that we are visualizing , as well as to analyze if the proposed solution is adequate to meet the need that has been identified , the approach to our internal or external customers to put ourselves in their shoes and have an authentic perspective from their role , is fundamental to include it within the justification of the project . Application Once a need or an area of opportunity is detected in a process or system that requires attention and solution through the development of a project to land the improvement or proposal , the first step is to start from a visualization process , identify possible solutions to address this problem and then enter the Journey Mapping process . Following the methodology , when I was appointed as leader in the development of a project , a key point where I invested time strategically , is within the Journey Mapping process with the key players , which are the customers and the main beneficiaries or affected with the project activities . The first step was to convene an individual session with each of the leaders of the areas , to first work separately and understand in a neutral context , their comments , suggestions , questions and concerns of the proposed solution , which allowed me to build with them a positive stance towards improvement , with each of my customers individually , to assess the risks and dangers , as well as the positive impact of the project . This process allowed me to document and analyze the information that I was able to obtain from this process of interaction with the customers , to put in perspective how they see from different points of view each one of them , from their positions , as well as their knowledge and experiences that allowed me to improve and enrich the analysis process , as well as to identify the " How if " the project could be developed . Once the process of individual sessions was completed , I scheduled a session with all the key players present , where I could see that the previous individual work , allowed the session to analyze the final points to complete this process in a more comprehensive way , predicting that the project will be well seen to start in the next stages . Insight and Approach The knowledge , learning and application of these tools , allows me to conclude , that in the development of a project , the initial approach as well as the first stages is not only to develop good ideas that are innovative , suggesting high impact changes to address a need that is identified . It is important to ensure that the involvement of stakeholders , such as our customers , key players and those involved in the project process , is identified from the beginning , to know and understand through their perspectives , how they envision the project we plan to develop to put them in alignment with this vision . Besides being a key point , it generates a pre - approval process for the project development process , the clients also feel grateful because they feel that their opinion is important for us and for the project , and this surely favors their involvement and support in the rest of the stages .