Designing thinking tool – Visualization

Challenge

I work for an organization that deals with Cloud Infrastructure and one of the  challenges that we face on a day to day to being able to capture all the clients  data so that the Finance department (Billing) is able to send accurate bills and  Technical support is able to offer support effectively and fast since all the  information regarding the client will be available. So I was looking for a solution  that will be able to solve this challenge and improve the operations of the  business which will increase client base and also retention of existing clients.

Selection

The tool that I use to solve this problem is visualization, I use this technique  because I noticed in the past people tend to respond well to images than  literature. For this case, I will use a flow chart to show how information will be  flowing in the organization from the start to finish.

Application

I start the process by drawing the flowchart to show how the work will flow. So I  will have the flow chart drawn on the flip chart so that all the stakeholders  involved can have a clear view of the process. The stakeholders in this case are  the members of the different departments (Billing, Support and Sales). After the  “Start” the next flow will be processes and each process is represented with a  box. Each box then clearly show the step to be taken. That is, during the on- boarding process of the client through the sales team they will capture all the  required details of the client. The next flow is have billing review it and then have  the technical team provision/activate the client. Each box has a stick person  showing who is responsible for that task, how long it will take and the report  expected at the end of it.

During the discussion the stakeholders from each department will then identify  what is missing or what cannot realistically be achieved

After that, I will then come up with a formal flow chart that can be circulated and  institutionalized.

Insight

I have gained a lot of useful things from the design thinking discussions – one  being that you need to collected information about the problem and also it is  good to think outside the box.

Approach

What I would do differently – I would have the stakeholder sit in 3 groups, each  group with member from the different department. The groups will then come up  with a process for each department. We discuss and come up with a final product


Designing thinking tool – Visualization Challenge I work for an organization that deals with Cloud Infrastructure and one of the challenges that we face on a day to day to being able to capture all the clients data so that the Finance department ( Billing ) is able to send accurate bills and Technical support is able to offer support effectively and fast since all the information regarding the client will be available . So I was looking for a solution that will be able to solve this challenge and improve the operations of the business which will increase client base and also retention of existing clients . Selection The tool that I use to solve this problem is visualization , I use this technique because I noticed in the past people tend to respond well to images than literature . For this case , I will use a flow chart to show how information will be flowing in the organization from the start to finish . Application I start the process by drawing the flowchart to show how the work will flow . So I will have the flow chart drawn on the flip chart so that all the stakeholders involved can have a clear view of the process . The stakeholders in this case are the members of the different departments ( Billing , Support and Sales ) . After the “ Start ” the next flow will be processes and each process is represented with a box . Each box then clearly show the step to be taken . That is , during the on- boarding process of the client through the sales team they will capture all the required details of the client . The next flow is have billing review it and then have the technical team provision / activate the client . Each box has a stick person showing who is responsible for that task , how long it will take and the report expected at the end of it . During the discussion the stakeholders from each department will then identify what is missing or what can not realistically be achieved After that , I will then come up with a formal flow chart that can be circulated and institutionalized . Insight I have gained a lot of useful things from the design thinking discussions – one being that you need to collected information about the problem and also it is good to think outside the box . Approach What I would do differently – I would have the stakeholder sit in 3 groups , each group with member from the different department . The groups will then come up with a process for each department . We discuss and come up with a final product