Journey mapping

Challenge & Selection

I work with a team that has been assigned a project to identify pain points in the processes of a given department and find areas of improvements. The goal is to improve the overall performance of the departments. Journey mapping is a design tool that helps us visualize the process that employees go through to accomplish their tasks. We used journey mapping because we wanted to identify hidden opportunities of improvement and provide better value for the employees.

Application

Starting from the recruiting process in the human resource department. We used journey mapping to trace the experience of the employees from the beginning of a workflow to the end. We shadowed the employees as they did their daily tasks. We also interviewed the employees and asked them about what they think are the most difficult tasks of their work.

Following the journey of the employees as they perform their tasks helped us to reach a better understanding of bottle necks they face and provide improvements that don't only look good on paper but also in practice and creates better value for the employees.

Insight & Approach

Going through this experience  I learned that journey mapping is a tool that allows me to reach a better understanding of the problem I am trying to solve. In this project we were able to reach solutions that provided functional and emotional value to the department and the employees.

Since we were able to make a big impact on the employees of the human resources department and significant improvement on their performance. We will use journey mapping for our work in the next department.


Journey mapping Challenge & Selection I work with a team that has been assigned a project to identify pain points in the processes of a given department and find areas of improvements . The goal is to improve the overall performance of the departments . Journey mapping is a design tool that helps us visualize the process that employees go through to accomplish their tasks . We used journey mapping because we wanted to identify hidden opportunities of improvement and provide better value for the employees . Application Starting from the recruiting process in the human resource department . We used journey mapping to trace the experience of the employees from the beginning of a workflow to the end . We shadowed the employees as they did their daily tasks . We also interviewed the employees and asked them about what they think are the most difficult tasks of their work . Following the journey of the employees as they perform their tasks helped us to reach a better understanding of bottle necks they face and provide improvements that do n't only look good on paper but also in practice and creates better value for the employees . Insight & Approach Going through this experience I learned that journey mapping is a tool that allows me to reach a better understanding of the problem I am trying to solve . In this project we were able to reach solutions that provided functional and emotional value to the department and the employees . Since we were able to make a big impact on the employees of the human resources department and significant improvement on their performance . We will use journey mapping for our work in the next department .