Challenge & Selection

I used the story telling and process mapping, and here how it started, I’m a clinical educator for critical  care nurses, we received data regarding an increase of urinary tract infections among our patients  exceeding the benchmark I have been called for a meeting with stakeholders to discuss this sudden  increase and to apply measures to decrease the infection rates.

I discussed with stakeholders that we need to investigate the process the proper management with the  frontline staff who perform the urinary catheter insertion and try focus on the major points that led to  this increase.

So, the journey started with interviewing the frontline staffs who inserted or assisted in the urinary  catheter insertion either physicians or nurses and exploring together where are the variations to the  process, what are the contributing factors that led to these infections? Also, we develop an anonymous  questionnaire highlighting the process of insertion and ask the staff to find where the gaps in process or  what not been done then we collected the responses and returned questionnaire.

Application

now story telling journey by flowcharts and some drawings and we have a nice view what is the problem  and the key points that led to it, the flow charts explains the journey of a patient who admitted to our  critical care unit the decision for catheter insertion after that the process of insertion and the  maintenance of the inserted catheter, then we explore each step and the identified gaps and highlighted  in red as failure in the process.

then some new ideas and tweaks in the process suggested by the team to overcome these shortages  and deviation in the process then we developed a task force to work on these points with specific  deadlines and clear responsibilities.

Insight & Approach

Storytelling is a great approach to explain the problem and eliminate unnecessary thoughts also draw  the audience focus on certain steps rather than vague or unclear ideas.

I learned that jumping to quick solution not always work, deep understanding of the problem and  sharing the concerns with others gives more in-depth efficient solutions rather than a quick fix that  maybe not addressing the problem it may fix sign and symptoms but not the main problem.


Challenge & Selection I used the story telling and process mapping , and here how it started , I ’m a clinical educator for critical care nurses , we received data regarding an increase of urinary tract infections among our patients exceeding the benchmark I have been called for a meeting with stakeholders to discuss this sudden increase and to apply measures to decrease the infection rates . I discussed with stakeholders that we need to investigate the process the proper management with the frontline staff who perform the urinary catheter insertion and try focus on the major points that led to this increase . So , the journey started with interviewing the frontline staffs who inserted or assisted in the urinary catheter insertion either physicians or nurses and exploring together where are the variations to the process , what are the contributing factors that led to these infections ? Also , we develop an anonymous questionnaire highlighting the process of insertion and ask the staff to find where the gaps in process or what not been done then we collected the responses and returned questionnaire . Application now story telling journey by flowcharts and some drawings and we have a nice view what is the problem and the key points that led to it , the flow charts explains the journey of a patient who admitted to our critical care unit the decision for catheter insertion after that the process of insertion and the maintenance of the inserted catheter , then we explore each step and the identified gaps and highlighted in red as failure in the process . then some new ideas and tweaks in the process suggested by the team to overcome these shortages and deviation in the process then we developed a task force to work on these points with specific deadlines and clear responsibilities . Insight & Approach Storytelling is a great approach to explain the problem and eliminate unnecessary thoughts also draw the audience focus on certain steps rather than vague or unclear ideas . I learned that jumping to quick solution not always work , deep understanding of the problem and sharing the concerns with others gives more in - depth efficient solutions rather than a quick fix that maybe not addressing the problem it may fix sign and symptoms but not the main problem .