Assignment – Learning Launch

Challenge:

In my role as Head of Business Excellence, I am responsible for improving the employee  capability on Quality tools and techniques. Within our company we follow TMW – The Mahindra  Way, which outlines the philosophy, that every employee has to follow, to maximise efficiency  and effectiveness in achieving the result.

One of the challenges that we face is that we have limited resources and hence it is not  practically possible to conduct classroom training for all employees. Also, there is lot of planning  and co-ordination needed, when it comes to scheduling a training program, based on the  availability of employees. Only 20% of the employees were trained and there was issue of  availability of trainer as well as the participants as their time will not match.

So we decided that we have to design an eLearning program for our TMW, which will be of 30  minute duration and employees can undergo this training program at their ease, when they are  free.

Selection:

Since this is the first time we were designing such program for the employees, we decided to  use the Learning launch tool, which will help us to understanding the complexities of developing  the program and involve the stakeholders in designing and implementing the solution.

Application:

First and fore defined the objective of the experiment that we were doing and identified the  customers (employees), for whom we were designing the program.

Then we did meeting with various department champions, on whether it will be useful we design  an eLearning program, which employees can complete at their ease, based on their availability.

Then we formed a cross-functional team involving the IT team, who was responsible for  designing the program. We had brainstorming session on different storylines that can be used to  present the program in the eLearning module. Finally we agreed upon the Storylines and the IT  team prepared storyline and developed the training program.

Then we shared with few stakeholders and got their feedback on whether they find it useful and  based on their feedback we further fine-tuned it, so as to meet the expectation of the  employees.

Insight:

One important insight is that instead of I giving the ideas I asked the team to provide their  perspective on what they think, how we should go about developing the storyline. Initially the  team was apprehensive but later on they opened up and shared their ideas and point of view on  the same.

Approach:

There was some delay that happened because of lack of clarity and communication gap when one of  the team members was on leave due to personal exigency. One of the learning that came was that  there should be backup resource that should be made available in case of any team member not  available. This will ensure better risk management.


Assignment – Learning Launch Challenge : In my role as Head of Business Excellence , I am responsible for improving the employee capability on Quality tools and techniques . Within our company we follow TMW – The Mahindra Way , which outlines the philosophy , that every employee has to follow , to maximise efficiency and effectiveness in achieving the result . One of the challenges that we face is that we have limited resources and hence it is not practically possible to conduct classroom training for all employees . Also , there is lot of planning and co - ordination needed , when it comes to scheduling a training program , based on the availability of employees . Only 20 % of the employees were trained and there was issue of availability of trainer as well as the participants as their time will not match . So we decided that we have to design an eLearning program for our TMW , which will be of 30 minute duration and employees can undergo this training program at their ease , when they are free . Selection : Since this is the first time we were designing such program for the employees , we decided to use the Learning launch tool , which will help us to understanding the complexities of developing the program and involve the stakeholders in designing and implementing the solution . Application : First and fore defined the objective of the experiment that we were doing and identified the customers ( employees ) , for whom we were designing the program . Then we did meeting with various department champions , on whether it will be useful we design an eLearning program , which employees can complete at their ease , based on their availability . Then we formed a cross - functional team involving the IT team , who was responsible for designing the program . We had brainstorming session on different storylines that can be used to present the program in the eLearning module . Finally we agreed upon the Storylines and the IT team prepared storyline and developed the training program . Then we shared with few stakeholders and got their feedback on whether they find it useful and based on their feedback we further fine - tuned it , so as to meet the expectation of the employees . Insight : One important insight is that instead of I giving the ideas I asked the team to provide their perspective on what they think , how we should go about developing the storyline . Initially the team was apprehensive but later on they opened up and shared their ideas and point of view on the same . Approach : There was some delay that happened because of lack of clarity and communication gap when one of the team members was on leave due to personal exigency . One of the learning that came was that there should be backup resource that should be made available in case of any team member not available . This will ensure better risk management .