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Reflex - Visualisation

Challenge & Section

Before identifying and defining problem areas among diverse groups of stakeholders

Possible solutions to the problem. I often use this approach for clients from government.

Institutions working to apply innovation and modernize its mission or offering

Serving US Citizens, Businesses, Non-Citizens and Other Customers I Use

Techniques that use the Strodak visualization of the problem domain with a set of questions or  assignments

Discussion to enable different groups of stakeholders to learn from each other in the process of

definition Scopes, boundaries, key elements, and relationships between elements to take into account

in identification Weaknesses and opportunities for improvement or solution.Word a mis à jour la

ligne Mettre à jour quand il y a des changements.

Application

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Start the process by creating a Straumann card from the problem domain. To develop a straw man

Graph, I use existing material available to understand the environment. Existence

Materials include operational or procedural documents, training materials, marketing materials, GAO,

or Other audit reports. If you do not have the materials, we will have an informal interview with 1 to 3

people.

Of stakeholders who act as my primary contact for the initiative. Depending on the situation, I would

like to borrow the concept of "first stage / second stage" from before.

Investigated and discussed in David Gray's book, The Connected Company. Front / rear stage

This approach helps to reinforce the idea that every service has a customer, even if it is an internal

service.

The internal process that the service provider interacts with and allows the organization to provide

service. Templates I've started often have columns on the left to identify partners and values

Chain providers and Congress, GAO,

Unions, advocacy groups, and other groups that may limit the way they are organized

Opera. Straumann's graphics are simple, Visio or

the Internet. If the front or back view doesn't work, create another type of image.

Based on a high level process flow with pools for different stakeholders or in different formats. In the

activity, divide the stakeholders into groups of 5-6 participants, each

Different organizations or areas of interest. Each group receives a poster-sized copy of Straumann.

Graphics that you can write directly or comment on using sticky notes. I give you 2-3

I give you Approximately 20 minutes to discuss the question and review the graph. So i have all the

groups

Please report the answers to these three questions, pointing out the main points of the poster. what

Each group reports, records, and further shares commonalities in their perceptions.

Ideas from group discussions with additional copies of the table. After the session

Digitize each group's poster as an artifact, creating new insights from shared views.

Have a group discussion and create a revised graph with comments and suggestions

Changes they agreed on as a group

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What I have learned from conducting this exercise with several groups is that while the graphic –

especially the revised graphic that incorporates their feedback – is important for reinforcing their

understanding of the problem they are working to solve, the more valuable aspect of the activity is

the shared insights and shared learning that occurs while they are working to define their problem

space. The graphic gives the diverse group of stakeholders a focal point for discussion that allows

them to share their perspectives and develop insights into potential root causes of their problems.

While they could create the graphic from a blank slate in a collaborative manner, starting with a straw

man jump starts the conversation for them. They can quickly identify where they are in the graphic –

or if they are missing – and can more quickly gain new insights about relationships between key

entities instead of

taking time to identify them. They can also identify variables in the problem space – that is, it helps

them to identify what they don’t know, in what areas they need to obtain information or data to

provide the values for the variables.

Since I discovered that the most valuable aspect is the shared insights and learning, next time I would

use the visualization activity as a starting point for a series of design thinking activities. Then the

revised graphic that incorporates their combined feedback can serve as a reference tool throughout

the remainder of their work.

Insight & Approach


Page | 1 Reflex - Visualisation Challenge & Section Before identifying and defining problem areas among diverse groups of stakeholders Possible solutions to the problem . I often use this approach for clients from government . Institutions working to apply innovation and modernize its mission or offering Serving US Citizens , Businesses , Non - Citizens and Other Customers I Use Techniques that use the Strodak visualization of the problem domain with a set of questions or assignments Discussion to enable different groups of stakeholders to learn from each other in the process of definition Scopes , boundaries , key elements , and relationships between elements to take into account in identification Weaknesses and opportunities for improvement or solution . Word a mis à jour la ligne Mettre à jour quand il y a des changements . Application Page | 2 Start the process by creating a Straumann card from the problem domain . To develop a straw man Graph , I use existing material available to understand the environment . Existence Materials include operational or procedural documents , training materials , marketing materials , GAO , or Other audit reports . If you do not have the materials , we will have an informal interview with 1 to 3 people . Of stakeholders who act as my primary contact for the initiative . Depending on the situation , I would like to borrow the concept of " first stage / second stage " from before . Investigated and discussed in David Gray 's book , The Connected Company . Front / rear stage This approach helps to reinforce the idea that every service has a customer , even if it is an internal service . The internal process that the service provider interacts with and allows the organization to provide service . Templates I 've started often have columns on the left to identify partners and values Chain providers and Congress , GAO , Unions , advocacy groups , and other groups that may limit the way they are organized Opera . Straumann 's graphics are simple , Visio or the Internet . If the front or back view does n't work , create another type of image . Based on a high level process flow with pools for different stakeholders or in different formats . In the activity , divide the stakeholders into groups of 5 - 6 participants , each Different organizations or areas of interest . Each group receives a poster - sized copy of Straumann . Graphics that you can write directly or comment on using sticky notes . I give you 2 - 3 I give you Approximately 20 minutes to discuss the question and review the graph . So i have all the groups Please report the answers to these three questions , pointing out the main points of the poster . what Each group reports , records , and further shares commonalities in their perceptions . Ideas from group discussions with additional copies of the table . After the session Digitize each group 's poster as an artifact , creating new insights from shared views . Have a group discussion and create a revised graph with comments and suggestions Changes they agreed on as a group Page | 3 What I have learned from conducting this exercise with several groups is that while the graphic – especially the revised graphic that incorporates their feedback – is important for reinforcing their understanding of the problem they are working to solve , the more valuable aspect of the activity is the shared insights and shared learning that occurs while they are working to define their problem space . The graphic gives the diverse group of stakeholders a focal point for discussion that allows them to share their perspectives and develop insights into potential root causes of their problems . While they could create the graphic from a blank slate in a collaborative manner , starting with a straw man jump starts the conversation for them . They can quickly identify where they are in the graphic – or if they are missing – and can more quickly gain new insights about relationships between key entities instead of taking time to identify them . They can also identify variables in the problem space – that is , it helps them to identify what they do n’t know , in what areas they need to obtain information or data to provide the values for the variables . Since I discovered that the most valuable aspect is the shared insights and learning , next time I would use the visualization activity as a starting point for a series of design thinking activities . Then the revised graphic that incorporates their combined feedback can serve as a reference tool throughout the remainder of their work . Insight & Approach