Reflection – Learning Launch     Challenge  I work with a team of software developers as a Scrum Master representing the digital project  management office. My challenge is to improve the documentation we have in the digital  business which helps to track timelines and delivery for the business. The work we do  involves incremental and iterative development of software product features. As a digital  business we do not have a funnel where we receive all new ideas and requests. They come in  often times via email and it is easy to lose track of those ideas via that medium. This always  results in stakeholders sending escalation emails to us which in turn affects the team’s image.  We will focus on trying to see how to track requests in a way that affords control and  response to the concerned stakeholders.    Selection  Due to the emerging needs of the digital project management office, our team believes that  the learning launch tool will help us fail forward while we continuously improve to get the  way that works best to receive and handle these requests that comes into the digital business.    Application  In the first learning launch, we focused on identifying the practical pain points my  enumerating them for the past 4 months, we wanted to know how to handle different peculiar  situation. We taught to look out for the first 2 pain points and brainstorm what effective thing  we can do in the shortest possible time that will give us a result that eases a pain point. We  had an exhaustive list of over 24 pain points. We prioritized based on the need for the  business at the time, we always got an email requesting for update on a particular request so  we decided to create an online concept brief form through which we can get direct  documentation on the work that was requested for. The second pain point we sought to  address was too many requests coming into our development pipeline, it seemed like every  one in the organization had an idea to win our competition and generate more revenue, we  also saw that have the online concept brief form will help us do that too.    Insight   By applying the learning launch tool, our team discovered a drastic reduction in the number  of requests that we received because the online concept brief form is quite thorough. It also  requires that you attach a business case and put up your epic on Microsoft azure devOps. We  observed that people who took their time to fill the online concept brief were people who had  carefully researched about the idea, they had also done some high-level revenue projection  and how viable the idea was at the time. We stopped having people harass us or send  escalation mails to us. Secondly, we now had a single location where all the online concept  brief forms filled were saved and we could put a comment column to populate the status  update of each request. Moving forward we will communicate this to all our stakeholders to  enforce this new process for effectiveness.    Approach   Considering that our team has already gone through the story telling tool which says a lot  about the connection of how the pain points impact our work much more than listing them  out. However, since we don’t have to necessarily get anyone’s approval to implement the  process and tell a story to, we decided to get on with it using the learning launch tool. The

second launch we will have will take into cognisance the insights we gained from this first  launch of creating an online concept brief.


Reflection – Learning Launch Challenge I work with a team of software developers as a Scrum Master representing the digital project management office . My challenge is to improve the documentation we have in the digital business which helps to track timelines and delivery for the business . The work we do involves incremental and iterative development of software product features . As a digital business we do not have a funnel where we receive all new ideas and requests . They come in often times via email and it is easy to lose track of those ideas via that medium . This always results in stakeholders sending escalation emails to us which in turn affects the team ’s image . We will focus on trying to see how to track requests in a way that affords control and response to the concerned stakeholders . Selection Due to the emerging needs of the digital project management office , our team believes that the learning launch tool will help us fail forward while we continuously improve to get the way that works best to receive and handle these requests that comes into the digital business . Application In the first learning launch , we focused on identifying the practical pain points my enumerating them for the past 4 months , we wanted to know how to handle different peculiar situation . We taught to look out for the first 2 pain points and brainstorm what effective thing we can do in the shortest possible time that will give us a result that eases a pain point . We had an exhaustive list of over 24 pain points . We prioritized based on the need for the business at the time , we always got an email requesting for update on a particular request so we decided to create an online concept brief form through which we can get direct documentation on the work that was requested for . The second pain point we sought to address was too many requests coming into our development pipeline , it seemed like every one in the organization had an idea to win our competition and generate more revenue , we also saw that have the online concept brief form will help us do that too . Insight By applying the learning launch tool , our team discovered a drastic reduction in the number of requests that we received because the online concept brief form is quite thorough . It also requires that you attach a business case and put up your epic on Microsoft azure devOps . We observed that people who took their time to fill the online concept brief were people who had carefully researched about the idea , they had also done some high - level revenue projection and how viable the idea was at the time . We stopped having people harass us or send escalation mails to us . Secondly , we now had a single location where all the online concept brief forms filled were saved and we could put a comment column to populate the status update of each request . Moving forward we will communicate this to all our stakeholders to enforce this new process for effectiveness . Approach Considering that our team has already gone through the story telling tool which says a lot about the connection of how the pain points impact our work much more than listing them out . However , since we do n’t have to necessarily get anyone ’s approval to implement the process and tell a story to , we decided to get on with it using the learning launch tool . The second launch we will have will take into cognisance the insights we gained from this first launch of creating an online concept brief .