Learning Launch Reﬂection

Challenge:

I am a Senior Manager at a ﬁnancial institution where I am a member of my organizations  learning and development team. In 2010 we took on the challenge of re-imagining our annual  enterprise compliance learning to improve the learner experience. This effort was supported  by conducting a series of focus groups to collect data on learner experiences, preferences,  and improvement suggestions.

These sessions produced a number of possible improvements to enhance and re-imagine the  end-to-end compliance learning experience. The overwhelming suggestions were to reduce  duration of learning courses, and make it personalized to learner..

Selection:

When deciding how to proceed, I was immediately reminded of the learning launches video  within this course. As described in the course, a learning launch is a search for the truth, or  the “one big lie” as corning glass calls it. Considering the work effort, and cost involved with  reducing the duration of course was insigniﬁcant, and the fact we could potential produce a   “quick win” that is easily implemented, we decided to seek the truth and run learning  launches to test and validate the recommendations.

Application:

Through our internal learning management system, we identiﬁed 50 learners who were all  due to complete compliance learning during the same week within our banking operations  group. This group would serve as our test group. For this group, we removed all non-relevant  content from the online course, and re-wrote the learning scenarios with the physical setting,  and characters to reﬂect the banking operations group. This resulted in a 25% reduction of  content, while personalizing the content. We then assigned this new learning course to the  group, with a level one evaluation based on the Kirkpatrick model of learning evaluation.

Insight:

Through the application of the tool we quickly learned that simply editing content for a  shorter seat time would not improve the learning experience. The feedback was that while it  was improved, it was simply a shorter version of what was currently available. It also opened  our eyes that personalization was not content related, but rather learner related. What the  test group indicated is they wanted dynamic content that was personalized to their individual  knowledge level, not their ofﬁce location. In short The ability to test and disprove an idea or  approach, in such a short time, was immensely powerful.

In addition to providing such swift and tangible results, the application and results of this  tool has motivated us to try other design thinking tools. Inspired by the good kitchen story,  we plan to visit employees at their job, and journey mapped their experience with  compliance learning as it unfolds before us.

Approach:

I believe that the next time we need to quickly validate assumptions or search for the truth,  we will use the learning launch tool. This tool has proven to provide swift results and value. It  has also allowed use to test a concept and pivot to another idea. For future problems I would  advocate for multiple concurrent launches to test numerous approaches to solving the  problem, rather than a single launch.


Learning Launch Reﬂection Challenge : I am a Senior Manager at a ﬁnancial institution where I am a member of my organizations learning and development team . In 2010 we took on the challenge of re - imagining our annual enterprise compliance learning to improve the learner experience . This effort was supported by conducting a series of focus groups to collect data on learner experiences , preferences , and improvement suggestions . These sessions produced a number of possible improvements to enhance and re - imagine the end - to - end compliance learning experience . The overwhelming suggestions were to reduce duration of learning courses , and make it personalized to learner .. Selection : When deciding how to proceed , I was immediately reminded of the learning launches video within this course . As described in the course , a learning launch is a search for the truth , or the “ one big lie ” as corning glass calls it . Considering the work effort , and cost involved with reducing the duration of course was insigniﬁcant , and the fact we could potential produce a “ quick win ” that is easily implemented , we decided to seek the truth and run learning launches to test and validate the recommendations . Application : Through our internal learning management system , we identiﬁed 50 learners who were all due to complete compliance learning during the same week within our banking operations group . This group would serve as our test group . For this group , we removed all non - relevant content from the online course , and re - wrote the learning scenarios with the physical setting , and characters to reﬂect the banking operations group . This resulted in a 25 % reduction of content , while personalizing the content . We then assigned this new learning course to the group , with a level one evaluation based on the Kirkpatrick model of learning evaluation . Insight : Through the application of the tool we quickly learned that simply editing content for a shorter seat time would not improve the learning experience . The feedback was that while it was improved , it was simply a shorter version of what was currently available . It also opened our eyes that personalization was not content related , but rather learner related . What the test group indicated is they wanted dynamic content that was personalized to their individual knowledge level , not their ofﬁce location . In short The ability to test and disprove an idea or approach , in such a short time , was immensely powerful . In addition to providing such swift and tangible results , the application and results of this tool has motivated us to try other design thinking tools . Inspired by the good kitchen story , we plan to visit employees at their job , and journey mapped their experience with compliance learning as it unfolds before us . Approach : I believe that the next time we need to quickly validate assumptions or search for the truth , we will use the learning launch tool . This tool has proven to provide swift results and value . It has also allowed use to test a concept and pivot to another idea . For future problems I would advocate for multiple concurrent launches to test numerous approaches to solving the problem , rather than a single launch .