Learning Launch Tool - A personal reﬂection

Challenge: The year of uncertainty, this is exactly how the year 2020 turned out. While the countries went into lockdown, so did the opportunities of many individuals. Over time, one of the platforms I utilize the most turned into a space where people shared their struggles to find job opportunities.

These challenges of individuals became a challenge of mine and my partner’s to determine how can accessible career support be provided to all globally. This was a big challenge and still is.

Selection: This context and situation led us to explore areas where we can collaborate and innovate to build a support system for all. We selected the technique of Learning Launch as one of the fundamental tools to create testing environments and gather feedback about our idea and plan which we generated through the design process. Learning launch got translated into a pilot initiative for us through social media launch of our initiative to gather pro-bono consultants to deliver the services and also enable people to apply for our services.

Application: We divided the application phase into two areas. The first phase was determining the recruitment process of pro-bono consultants who will help us determine and feedback our initiative before we open our services to all. The second phase was onboarding a maximum of 25 individuals interested in our services as a part of the pilot phase. This pilot phase helped us determine the delivery capabilities of our team, the duration of delivery per individual, content feedback, financial aspects, our organic reach through social media, and the interest of our service within the market.

Insight: While we completed our pilot phase, the key insights we gather were the following:

- Our onboarding processes are very manual which increases the initial workload of assigning an individual to our consultant and further on the process between them to establish a common time to set up a call based on their timezones.

- Automation of processes such as introduction email on sign-up would help us to reduce losing the interest of an individual.

- The need to create stronger recruitment processes that can enable us to keep our volunteering workforce in capacity considering we cannot ask for

dedicated commitment from the consultants considering the volunteering nature.

- We had no long-term plan or strategy for the organization to scale and the need to have someone managing long-term strategy.

- Need for creating a long-lasting community to keep engaging everyone on a longer term.

Approach: In conclusion, next time I would add an additional layer to testing before going to the market. We missed the aspect of prototyping and testing the product within the team and decided to hit the ground running without it. I am really glad that I was able to learn about these processes and implement them to learn a lot and grow my NGO.


Learning Launch Tool - A personal reﬂection Challenge : The year of uncertainty , this is exactly how the year 2020 turned out . While the countries went into lockdown , so did the opportunities of many individuals . Over time , one of the platforms I utilize the most turned into a space where people shared their struggles to find job opportunities . These challenges of individuals became a challenge of mine and my partner ’s to determine how can accessible career support be provided to all globally . This was a big challenge and still is . Selection : This context and situation led us to explore areas where we can collaborate and innovate to build a support system for all . We selected the technique of Learning Launch as one of the fundamental tools to create testing environments and gather feedback about our idea and plan which we generated through the design process . Learning launch got translated into a pilot initiative for us through social media launch of our initiative to gather pro - bono consultants to deliver the services and also enable people to apply for our services . Application : We divided the application phase into two areas . The first phase was determining the recruitment process of pro - bono consultants who will help us determine and feedback our initiative before we open our services to all . The second phase was onboarding a maximum of 25 individuals interested in our services as a part of the pilot phase . This pilot phase helped us determine the delivery capabilities of our team , the duration of delivery per individual , content feedback , financial aspects , our organic reach through social media , and the interest of our service within the market . Insight : While we completed our pilot phase , the key insights we gather were the following : - Our onboarding processes are very manual which increases the initial workload of assigning an individual to our consultant and further on the process between them to establish a common time to set up a call based on their timezones . - Automation of processes such as introduction email on sign - up would help us to reduce losing the interest of an individual . - The need to create stronger recruitment processes that can enable us to keep our volunteering workforce in capacity considering we can not ask for dedicated commitment from the consultants considering the volunteering nature . - We had no long - term plan or strategy for the organization to scale and the need to have someone managing long - term strategy . - Need for creating a long - lasting community to keep engaging everyone on a longer term . Approach : In conclusion , next time I would add an additional layer to testing before going to the market . We missed the aspect of prototyping and testing the product within the team and decided to hit the ground running without it . I am really glad that I was able to learn about these processes and implement them to learn a lot and grow my NGO .