Reflection - Learning Launch

Challenge:    In our team we work on software tool development. The new tool that we developed was for  internal stakeholders within our organisation. This tool was mandatory to use for few groups  within the organisation. However even with the mandatory tool usage, only a few number of  people were using the tool. Our challenge was to increase the number of users and ensure  that everyone is using the tool. To understand the current situation we chose few users from  each groups and started collecting feedback. After this exercise we understood that many  users did not know how to properly use the tool hence they ended up spending more time  using the tool than required and ultimately not using the tool any further.      Selection:    Of many design thinking tools, we chose learning launch for this case as learning lauch is  about experimenting the ideas in the real world and we were now aware of the current  situation and wanted to test the ideas on groups.      Application:    For our first learning launch, we documented the complete tool usage guide and released  the documentation with each release of the new version of the tool. We also did some basic  tutorial videos and documented frequently asked questions for the tool. With this change the  tool user base did increase but not upto the expectation. Hence we decided to take a step  further.    For our next learning launch, we started tool related trainings for each and every user in all  groups. The trainings were both theoretical as well as practical hence the users were getting  comfortable using the tool. The frequency of the training would depend on the number of  participants. This really made a difference in the user base as the classroom training helped  to connect the users directly and understand their problems with tool and resolve it the  moment itself. The trainings became effective. We would also give the participants the  reference to our documents and tutorials done in first launch for their quick reference in  future.      Insights:    Learning launch tool helped us to test our idea on small group and then extend it to all the  groups. With the two launches we could achieve 80% increase in tool user base. The idea of  classroom trainings was very much appreciated. By giving trainings to different set of  groups, we could connect them personally and understand their issues. The trainings helped

our team to get other possible features that could improve tool further and customise the tool  to the very specific needs of users hence decreasing the gaps.      Approach:    After the two learning launches we have achieved 80% of the expected results. Further we  need to test a idea to maintain this number or even increase it if possible. Since the trainings  will have the same generic content for all the groups, only the new users would attend the  training and get benefitted. But for current users who have very specific issues they have to  be supported to help them use the tool without any hurdles. Hence with next learning launch  we would create a hotline mailbox for them to reach us as and when they have issues. Also  we would have one of team member available at user location to help them resolve issues  once in a week.


Reflection - Learning Launch Challenge : In our team we work on software tool development . The new tool that we developed was for internal stakeholders within our organisation . This tool was mandatory to use for few groups within the organisation . However even with the mandatory tool usage , only a few number of people were using the tool . Our challenge was to increase the number of users and ensure that everyone is using the tool . To understand the current situation we chose few users from each groups and started collecting feedback . After this exercise we understood that many users did not know how to properly use the tool hence they ended up spending more time using the tool than required and ultimately not using the tool any further . Selection : Of many design thinking tools , we chose learning launch for this case as learning lauch is about experimenting the ideas in the real world and we were now aware of the current situation and wanted to test the ideas on groups . Application : For our first learning launch , we documented the complete tool usage guide and released the documentation with each release of the new version of the tool . We also did some basic tutorial videos and documented frequently asked questions for the tool . With this change the tool user base did increase but not upto the expectation . Hence we decided to take a step further . For our next learning launch , we started tool related trainings for each and every user in all groups . The trainings were both theoretical as well as practical hence the users were getting comfortable using the tool . The frequency of the training would depend on the number of participants . This really made a difference in the user base as the classroom training helped to connect the users directly and understand their problems with tool and resolve it the moment itself . The trainings became effective . We would also give the participants the reference to our documents and tutorials done in first launch for their quick reference in future . Insights : Learning launch tool helped us to test our idea on small group and then extend it to all the groups . With the two launches we could achieve 80 % increase in tool user base . The idea of classroom trainings was very much appreciated . By giving trainings to different set of groups , we could connect them personally and understand their issues . The trainings helped our team to get other possible features that could improve tool further and customise the tool to the very specific needs of users hence decreasing the gaps . Approach : After the two learning launches we have achieved 80 % of the expected results . Further we need to test a idea to maintain this number or even increase it if possible . Since the trainings will have the same generic content for all the groups , only the new users would attend the training and get benefitted . But for current users who have very specific issues they have to be supported to help them use the tool without any hurdles . Hence with next learning launch we would create a hotline mailbox for them to reach us as and when they have issues . Also we would have one of team member available at user location to help them resolve issues once in a week .