Reflection – Storytelling

Challenge & Selection

Storytelling is a great tool that I use all the time. I work with Oil and Gas industry clients who’s prime  agenda is to improve their business efficiency and profits. Many of these client folks are not tech savy  and hence often have their reservation on any new technical design I propose to achieve efficiency or  refine the process. Hence, I spend a lot of time in convincing them or giving them knowledge transfers  to get them on the same team before changing any business process. With my tech experience, I often  share stories of my other clients to help them visualize the proposed transformation and its impact.  Also, after building a prototype, I use their feedback against the context of my story to ascertain their  goals, and sometimes we use stories to better understand their interests and thought processes. I use  this information to develop different strategies to try and find a way that works for them to make more  user-friendly design in the areas required.

Application

I have a story about using storytelling. In discussing design changes with a particular O&G client, I was  trying to explain to them the benefits of taking a more user focused approach, among other things, and  in particular, of recognizing each process team as a unique being, and addressing their individual needs  first and foremost. For their warehouse inventory, there was a requirement to create a solution which  can scan the bar code on the different items which will be later used for assessment and maintenance.

Insight & Approach

Personally, I saw this as an opportunity where I could reinvent the whole manual work and help the  client improve process efficiency using predictive analytics. Before meeting the client leadership, I  requested for a consolidated sheet of all the losses occurred at rigs/plants/transport schedulers in the  last five years due to malfunctioning. With the same data, I prepared a timeline story which helped the  client understand not only the money lost but also the time taken to fix/replace the malfunctioned  product. The client which was initially reluctant for new technologies was now able to understand the  need of digital transformation in their business after our discussion.

This course made me see this as a tool in a new way. When I've done it before it was really "ad hoc," but  now I can prepare ahead and think of stories that will assist me in presenting my technical ideas and  best illuminate them. I have a technical background, but I ended up as an entrepreneur in business. I  had no idea this would ever be considered an asset, but I am so very grateful that it is!


Reflection – Storytelling Challenge & Selection Storytelling is a great tool that I use all the time . I work with Oil and Gas industry clients who ’s prime agenda is to improve their business efficiency and profits . Many of these client folks are not tech savy and hence often have their reservation on any new technical design I propose to achieve efficiency or refine the process . Hence , I spend a lot of time in convincing them or giving them knowledge transfers to get them on the same team before changing any business process . With my tech experience , I often share stories of my other clients to help them visualize the proposed transformation and its impact . Also , after building a prototype , I use their feedback against the context of my story to ascertain their goals , and sometimes we use stories to better understand their interests and thought processes . I use this information to develop different strategies to try and find a way that works for them to make more user - friendly design in the areas required . Application I have a story about using storytelling . In discussing design changes with a particular O&G client , I was trying to explain to them the benefits of taking a more user focused approach , among other things , and in particular , of recognizing each process team as a unique being , and addressing their individual needs first and foremost . For their warehouse inventory , there was a requirement to create a solution which can scan the bar code on the different items which will be later used for assessment and maintenance . Insight & Approach Personally , I saw this as an opportunity where I could reinvent the whole manual work and help the client improve process efficiency using predictive analytics . Before meeting the client leadership , I requested for a consolidated sheet of all the losses occurred at rigs / plants / transport schedulers in the last five years due to malfunctioning . With the same data , I prepared a timeline story which helped the client understand not only the money lost but also the time taken to fix / replace the malfunctioned product . The client which was initially reluctant for new technologies was now able to understand the need of digital transformation in their business after our discussion . This course made me see this as a tool in a new way . When I 've done it before it was really " ad hoc , " but now I can prepare ahead and think of stories that will assist me in presenting my technical ideas and best illuminate them . I have a technical background , but I ended up as an entrepreneur in business . I had no idea this would ever be considered an asset , but I am so very grateful that it is !