Learning Launch

Challenge:

I am a team lead of my department Billing & Revenue Assurance. I have a huge responsibility of to  recover all current outstanding as well focusing on bad debts and to ensure timely billing to all  customers. Well, being a team lead my responsibility is to focus on all my team. But sometime you get  busy in other things and couldn’t follow-up things. My main issue is that I cannot engage my team in  unproductive way which may divert their main Job description. While our work is completely depending  on client dealing, and we used to have a back to back meeting. The main problem was if there are two  members engage with client meeting, I must send third one guy to writing proper notes of meeting and  later on convert into minutes of meeting and then circulate their relevant stake holder. Minutes of  meeting is main part of business which help us to plan another strategy according to pre-decided things.  And in this mean time of Covid-19 while we all are working from home we cannot engage anyone to  writing a proper minutes of meeting and save time for us. we cannot do that really. Ok most of the  people are using online meeting tools like Zoom; there is an option for recording audio. But in the end I  have to prepare minutes of meeting. Like do traditional things. Listen carefully, then read, then  summarize and then execute minutes of meeting and send email to all stake holders or relevant  participants.

Selection:

One day I was talking with my group friends; (I am an executive MBA student). So after having class I  was just discussing things with my friends that I have to go early because I have to early because I have  to circulate minutes of meeting from my last meeting. I just said in a mood wish I had a robot who could  write it for me, one of my friend before completing my sentence we can make a robot for you. and I  thought they are making fun of me. But really they were serious. They belong to engineering  background and they really can make a robot for me. But the problem was that I cannot carry robot with  me lol. Then we did brain storming and finally we decided to make an application which can do multiple  task at once. Like 4 in 1; listening, writing, summarizing & circulating minutes of meeting at one. Wow!  We came up with the solution. We will make an application which can do all things.

Application:

After deciding the things, for our first learning launch. We focused on the structure/ execution of our  prototype. We wanted to see if we can do it in a way we thought it or planned it. We met some other  software developers for our prototype. This project is all depend on artificial intelligence so we had to  do research and development. And then we approached two software developers (one was python  developer and second was front end developer). With the help of them we made a prototype.

Then they trained machine properly. In the first phase they made them machine to recognize voice  recognition. If there are two participants, we have to assist machine first that he is participant A’a voice  and that is participant’s b voice, how it was possible. Just before starting meeting we send machine a  short audio clip of both participant and then machine will auto recognize both voices and then we give  them name of their voices. Like Mr. A is speaking now Ms. B is speaking.

In second phase trained machine to convert speech into text according to the participant’s voices.

Third phase, was to train machine summarize or fetch key points from the meeting which repeatedly  most and said in a specific tone, and will prepare minutes of meeting.

And the last forth phase, machine will send the auto-email to all participant according to all pre-feed  data.

Insight:

And after training the machine we first gave our prototype to our department head. And yes he was  completely surprised. And then he proposed that idea to the C.E.O, he asked them to they should  proper fund this idea and implement first in our organization because it may save our time and we can  utilize our people in more efficient way. we tested this first in our intra departments meetings. Which  went successful. And we realized that by taking this work from machine we can learn our people more  productive things and we can focus on our objectives.

Approach:

Given than our team was already engaged in other different activities and gone through several design  thinking activates/tools. But by doing this we tried to giving them a brilliant way of broad thinking. Come  out from box thinking and adopt broad thinking or design thinking for innovation. Ideas can happen in  real. We just need a design thinking tool for approaching and idea.


Learning Launch Challenge : I am a team lead of my department Billing & Revenue Assurance . I have a huge responsibility of to recover all current outstanding as well focusing on bad debts and to ensure timely billing to all customers . Well , being a team lead my responsibility is to focus on all my team . But sometime you get busy in other things and could n’t follow - up things . My main issue is that I can not engage my team in unproductive way which may divert their main Job description . While our work is completely depending on client dealing , and we used to have a back to back meeting . The main problem was if there are two members engage with client meeting , I must send third one guy to writing proper notes of meeting and later on convert into minutes of meeting and then circulate their relevant stake holder . Minutes of meeting is main part of business which help us to plan another strategy according to pre - decided things . And in this mean time of Covid-19 while we all are working from home we can not engage anyone to writing a proper minutes of meeting and save time for us . we can not do that really . Ok most of the people are using online meeting tools like Zoom ; there is an option for recording audio . But in the end I have to prepare minutes of meeting . Like do traditional things . Listen carefully , then read , then summarize and then execute minutes of meeting and send email to all stake holders or relevant participants . Selection : One day I was talking with my group friends ; ( I am an executive MBA student ) . So after having class I was just discussing things with my friends that I have to go early because I have to early because I have to circulate minutes of meeting from my last meeting . I just said in a mood wish I had a robot who could write it for me , one of my friend before completing my sentence we can make a robot for you . and I thought they are making fun of me . But really they were serious . They belong to engineering background and they really can make a robot for me . But the problem was that I can not carry robot with me lol . Then we did brain storming and finally we decided to make an application which can do multiple task at once . Like 4 in 1 ; listening , writing , summarizing & circulating minutes of meeting at one . Wow ! We came up with the solution . We will make an application which can do all things . Application : After deciding the things , for our first learning launch . We focused on the structure/ execution of our prototype . We wanted to see if we can do it in a way we thought it or planned it . We met some other software developers for our prototype . This project is all depend on artificial intelligence so we had to do research and development . And then we approached two software developers ( one was python developer and second was front end developer ) . With the help of them we made a prototype . Then they trained machine properly . In the first phase they made them machine to recognize voice recognition . If there are two participants , we have to assist machine first that he is participant A’a voice and that is participant ’s b voice , how it was possible . Just before starting meeting we send machine a short audio clip of both participant and then machine will auto recognize both voices and then we give them name of their voices . Like Mr. A is speaking now Ms. B is speaking . In second phase trained machine to convert speech into text according to the participant ’s voices . Third phase , was to train machine summarize or fetch key points from the meeting which repeatedly most and said in a specific tone , and will prepare minutes of meeting . And the last forth phase , machine will send the auto - email to all participant according to all pre - feed data . Insight : And after training the machine we first gave our prototype to our department head . And yes he was completely surprised . And then he proposed that idea to the C.E.O , he asked them to they should proper fund this idea and implement first in our organization because it may save our time and we can utilize our people in more efficient way . we tested this first in our intra departments meetings . Which went successful . And we realized that by taking this work from machine we can learn our people more productive things and we can focus on our objectives . Approach : Given than our team was already engaged in other different activities and gone through several design thinking activates / tools . But by doing this we tried to giving them a brilliant way of broad thinking . Come out from box thinking and adopt broad thinking or design thinking for innovation . Ideas can happen in real . We just need a design thinking tool for approaching and idea .