Challenges

I am a manager in one of the travel agent company in Bhutan. For the long past twosome years the  number of guest who is visiting my country via our travel agent has been declined annually, even though  we had paid thousands of dollars in marketing and advertising. It seems we are in debt for guest  requirement. Our company doesn’t have many travel agents in the ex-county, who would send us a  guest like other great travel agent does. For your kind information most of the guest who visited with us  was mostly through direct booking from different platform such as social sites, websites and personal  email. We do have some guest who visited us via oral marketing that is through direct recommendation  by our former guest who were content with our prompt services during their stay with us.

Selection

In this situation with the help of various ideas of designing thinking and with the aid of mind mapping  tools we are focusing on customer services and liabilities of not knowing our guest requirement.

Application

To brand out the above challenges and selection we had held a meeting and we did job specialization.  Since then, we had developed a better webpage and specialized our staff that looks after all the socials  sites and websites, and to do further correspondent to all the online enquiries and email. Then, we also  reviewed the past view of the guest in social sites and website, and we wrote an email with greeting to  our former guest who visited us, with the gentle message beseeching them to recommend us if any of  their kith and kin who wish to visit our country for their holidays, honeymoon and swashbuckling. In  fact, it did help us. Additionally, to enhance our company we rent and setup a gallery and attend all the  promotional business fair in-country and few ex-countries. Moreover, we held monthly meeting with  the staff and asking for their collage ideas and feedback to peak our company at her best.

Insight

With the help of the mind mapping tool our team acknowledged the consequence or increase in the  number of guest visiting us. Then, our team worked on guest-guide relationship by letting the guest and  guide knows each other, to discuss their itinerary before the guest arrive in the Country. Moreover, we  create bespoke, tailor-made itinerary and advising guest on everything before they land and ask them to  choose the best tailor-made itinerary suited for them. Such as vacation, honeymoon, family trip,  trekking, you name it, we plan it. Furthermore, we ponder on the locations we know and love, thus we  are able to give a truly authentic experience to our guest. Furthermore, our unique itineraries whether  they are for solo traveller, large group or small group traveller is created for our tailor-made guest and  allow them to take journey they would cherish eternally.

Approach

After being through arduous situation for long our esteem team had come up with the unlimited design  for the betterment of our company, which became the great investment for the company. Having faith  in the four designing tools, five years from now, we hopefully see our company among the top five  travel agents in Bhutan.


Challenges I am a manager in one of the travel agent company in Bhutan . For the long past twosome years the number of guest who is visiting my country via our travel agent has been declined annually , even though we had paid thousands of dollars in marketing and advertising . It seems we are in debt for guest requirement . Our company does n’t have many travel agents in the ex - county , who would send us a guest like other great travel agent does . For your kind information most of the guest who visited with us was mostly through direct booking from different platform such as social sites , websites and personal email . We do have some guest who visited us via oral marketing that is through direct recommendation by our former guest who were content with our prompt services during their stay with us . Selection In this situation with the help of various ideas of designing thinking and with the aid of mind mapping tools we are focusing on customer services and liabilities of not knowing our guest requirement . Application To brand out the above challenges and selection we had held a meeting and we did job specialization . Since then , we had developed a better webpage and specialized our staff that looks after all the socials sites and websites , and to do further correspondent to all the online enquiries and email . Then , we also reviewed the past view of the guest in social sites and website , and we wrote an email with greeting to our former guest who visited us , with the gentle message beseeching them to recommend us if any of their kith and kin who wish to visit our country for their holidays , honeymoon and swashbuckling . In fact , it did help us . Additionally , to enhance our company we rent and setup a gallery and attend all the promotional business fair in - country and few ex - countries . Moreover , we held monthly meeting with the staff and asking for their collage ideas and feedback to peak our company at her best . Insight With the help of the mind mapping tool our team acknowledged the consequence or increase in the number of guest visiting us . Then , our team worked on guest - guide relationship by letting the guest and guide knows each other , to discuss their itinerary before the guest arrive in the Country . Moreover , we create bespoke , tailor - made itinerary and advising guest on everything before they land and ask them to choose the best tailor - made itinerary suited for them . Such as vacation , honeymoon , family trip , trekking , you name it , we plan it . Furthermore , we ponder on the locations we know and love , thus we are able to give a truly authentic experience to our guest . Furthermore , our unique itineraries whether they are for solo traveller , large group or small group traveller is created for our tailor - made guest and allow them to take journey they would cherish eternally . Approach After being through arduous situation for long our esteem team had come up with the unlimited design for the betterment of our company , which became the great investment for the company . Having faith in the four designing tools , five years from now , we hopefully see our company among the top five travel agents in Bhutan .