1) Challenge & Selection

a. The tool I used for this is the tool of Visualization, to understand the problem

space among a diverse group our customers, before proceeding with the  solutions to the problem.

b. Our customers are the IT teams, which reach out to us get the solutions for

the business intelligence problems, and we provide solutions specific to their  needs. The customers are primarily the IT folks, who have in-depth  knowledge of the IT tools.

c. I have used the technique of using sketching and pictures to describe the

problem domain with a set of questions for discussion and to allow different  stakeholders to learn from each other. During this process, it help to define  the scope and relationships between elements to consider while identifying  pain points and opportunities for improvements.

d. For Selection - I selected three out of the five pain points, which came up

with the above exercise, and decided to continue with the sub-set of the pain  points.

2) Application

a. I start the process by sketching and creating pictures of the problem domain.  b. To sketch and draw pictures, I used the existing material available to

understand the environment. This material included the existing technical  specifications, business models, and reports currently used. I also met with  some of the stakeholders to conduct interviews for any additional details that  would be added to this.

c. For the application, I also went through some of the tools from the website -

http://www.designkit.org/methods like interviews and group interviews.  Each group got the copy of the sketch, and was asked to improve on the  sketch, identify if any of the key elements were to be added, and do these  reflect the actual problems they are facing.

d. I recorded the insights gathered from this exercise to help understand the

"WHAT-WOWS" factor, this was shared in a common forum, and the final  feedback was incorporated.

3) Insights and Final Thoughts

a. Key learning from the above activity was that the graphics helped them come

to the same page and get a common understanding of the problem all of  them were facing as the Business Group.

b. Sketches helped on getting more details on the problem, and allowed the

stakeholders to get more insights on the problem, and uncover problems that  were never thought about earlier, while remaining in the scope of work.

c. Key learning by doing this with multiple groups is that instead of creating the

sketch from zero, they can use the initial set and build up on that, giving  more time to get new insights on the problems never discussed earlier.

d. Overall, the visualization tools helped in getting new ideas and innovations

from people who were never thought as thought leaders, and this underlines  the fact that Moses Myth - is really a myth, and anyone can Innovate.


1 ) Challenge & Selection a. The tool I used for this is the tool of Visualization , to understand the problem space among a diverse group our customers , before proceeding with the solutions to the problem . b. Our customers are the IT teams , which reach out to us get the solutions for the business intelligence problems , and we provide solutions specific to their needs . The customers are primarily the IT folks , who have in - depth knowledge of the IT tools . c. I have used the technique of using sketching and pictures to describe the problem domain with a set of questions for discussion and to allow different stakeholders to learn from each other . During this process , it help to define the scope and relationships between elements to consider while identifying pain points and opportunities for improvements . d. For Selection - I selected three out of the five pain points , which came up with the above exercise , and decided to continue with the sub - set of the pain points . 2 ) Application a. I start the process by sketching and creating pictures of the problem domain . b. To sketch and draw pictures , I used the existing material available to understand the environment . This material included the existing technical specifications , business models , and reports currently used . I also met with some of the stakeholders to conduct interviews for any additional details that would be added to this . c. For the application , I also went through some of the tools from the website - http://www.designkit.org/methods like interviews and group interviews . Each group got the copy of the sketch , and was asked to improve on the sketch , identify if any of the key elements were to be added , and do these reflect the actual problems they are facing . d. I recorded the insights gathered from this exercise to help understand the " WHAT - WOWS " factor , this was shared in a common forum , and the final feedback was incorporated . 3 ) Insights and Final Thoughts a. Key learning from the above activity was that the graphics helped them come to the same page and get a common understanding of the problem all of them were facing as the Business Group . b. Sketches helped on getting more details on the problem , and allowed the stakeholders to get more insights on the problem , and uncover problems that were never thought about earlier , while remaining in the scope of work . c. Key learning by doing this with multiple groups is that instead of creating the sketch from zero , they can use the initial set and build up on that , giving more time to get new insights on the problems never discussed earlier . d. Overall , the visualization tools helped in getting new ideas and innovations from people who were never thought as thought leaders , and this underlines the fact that Moses Myth - is really a myth , and anyone can Innovate .