Sensitivity: Internal

Reflection- Visualization

Challenge

My department is responsible for product development and delivery. In recent times it has been  overwhelming because our marketing team is a very creative one, they always come up with new products  to take to market and are always on a deadline. Unfortunately, the department does not have the  manpower nor resources to keep up with the demands, hence, we always deliver products late or deliver  products we must revise after a period. These demands are sometime difficult to track as it is sent through  emails and difficult to keep track of. The department has decided to put in place a demand management  process to manage and track the demands that we receive from the business. The aim is to manage scope  changes of demands, provide clarification to the business when needed, and offer improved quality and  on time deliveries.

Selection

To address this challenge, we have chosen visualization as our Design Tool. Visualization tool uses  diagrams and flows to convey messages which will enable our stakeholders understand our proposed  solution and align easily, thereby making it easy to gather suggestions and insight on an ideal solution that  will be acceptable by all.

Application

We met with all stakeholders to get a feel of what the expectation is in terms of product delivery, each of  our stakeholders expressed what they were interested in to meet go to market targets, and quality  product delivery. Based on the information we gathered from the meeting and research from our sister  organization and partners we wrote processes and policies that would enhance our product delivery  timelines and product quality. We then created process flow diagrams on the processes and policies we  had developed and presented it to our stakeholders. We also developed a central demand channel where  all demands request can be sent to and tracked and created diagrams on the flow of how it works and  presented it to our stakeholders as well. After the presentation, our stakeholders could easily understand  our goal in terms of product delivery and were able to align their quarterly plans.

Insight

By applying the Visualization tool, we were able to clearly explain to our stakeholders what the goal for  product delivery is and how their ideas had been imbedded to enhance product delivery. It also showed  what was expected of each party at each stage of product development and delivery and everyone were  aligned. It showed that stakeholders were to plan deliver of products quarterly and share these plans with  our department the last month in each quarter prior to the quarter of delivery to enable our department  plan and develop product within the quarter without being overwhelmed by continual request that we  do not have the manpower to keep up with. The centralized demand channel also sowed how easy it will  be to track demands and prevented overlooking or missing demands that come into the department. This  led to a high number of quality error free products being delivered on time by our department and  prevented demands from getting lost in a sea of emails. Our stake holders are also satisfied with the  results.

Sensitivity: Internal

Approach

In the future visualization tool will be instrumental in enabling our stakeholders clearly understand ideas  that we are trying to convey and allow for easy alignment. However, along with visualization storytelling  will also be instrumental in enabling stake holders focus on the message.


Sensitivity : Internal Reflection- Visualization Challenge My department is responsible for product development and delivery . In recent times it has been overwhelming because our marketing team is a very creative one , they always come up with new products to take to market and are always on a deadline . Unfortunately , the department does not have the manpower nor resources to keep up with the demands , hence , we always deliver products late or deliver products we must revise after a period . These demands are sometime difficult to track as it is sent through emails and difficult to keep track of . The department has decided to put in place a demand management process to manage and track the demands that we receive from the business . The aim is to manage scope changes of demands , provide clarification to the business when needed , and offer improved quality and on time deliveries . Selection To address this challenge , we have chosen visualization as our Design Tool . Visualization tool uses diagrams and flows to convey messages which will enable our stakeholders understand our proposed solution and align easily , thereby making it easy to gather suggestions and insight on an ideal solution that will be acceptable by all . Application We met with all stakeholders to get a feel of what the expectation is in terms of product delivery , each of our stakeholders expressed what they were interested in to meet go to market targets , and quality product delivery . Based on the information we gathered from the meeting and research from our sister organization and partners we wrote processes and policies that would enhance our product delivery timelines and product quality . We then created process flow diagrams on the processes and policies we had developed and presented it to our stakeholders . We also developed a central demand channel where all demands request can be sent to and tracked and created diagrams on the flow of how it works and presented it to our stakeholders as well . After the presentation , our stakeholders could easily understand our goal in terms of product delivery and were able to align their quarterly plans . Insight By applying the Visualization tool , we were able to clearly explain to our stakeholders what the goal for product delivery is and how their ideas had been imbedded to enhance product delivery . It also showed what was expected of each party at each stage of product development and delivery and everyone were aligned . It showed that stakeholders were to plan deliver of products quarterly and share these plans with our department the last month in each quarter prior to the quarter of delivery to enable our department plan and develop product within the quarter without being overwhelmed by continual request that we do not have the manpower to keep up with . The centralized demand channel also sowed how easy it will be to track demands and prevented overlooking or missing demands that come into the department . This led to a high number of quality error free products being delivered on time by our department and prevented demands from getting lost in a sea of emails . Our stake holders are also satisfied with the results . Sensitivity : Internal Approach In the future visualization tool will be instrumental in enabling our stakeholders clearly understand ideas that we are trying to convey and allow for easy alignment . However , along with visualization storytelling will also be instrumental in enabling stake holders focus on the message .