Reflection – Learning Launch

Challenge

As part of the new segment of our company, Business Banking, everything is new to us. The process is not  yet established during this time. Business banking is the segment of the bank who offer business loan to  SMEs. One of our challenges is we don’t have a systematic process on documenting approved accounts.  Like preparing the loan documents took so long to do since the process and the document itself are not  well established, this results to clients deciding not to avail it since it took so long before they got the  documents for signing. The challenge is to make a way on how to save Turn-around time in documenting  the approved loans and help the fulfilment team to work effectively and minimized error and rework.

Selection

This is the first time our team will try the learning launch tool. This will help us to see if the learning tool  we made is effective enough to make our new process is effective.

Application

At first, we provide a database for all fulfilment personnel who are assigned to document the approved  loan accounts. We let them use the database and check if what are the feedback they can give to better  enhance the database we made. This database allows them to save time since they’ll just have to choose  what kind of accounts they are documenting and the database will provide what documents to  accomplished. No need of wasting time on deciding which documents are applicable for that account. In  this part, we expected to have more inputs from them if there are documents that were not included in  the database and enhance it more.

On our last learning launch, we focused on the turn-around time and how effective the process. We  learned that a person with zero knowledge on the documents find the database more effective that those  personnel who already have an idea on what documents should be prepared.

Insight

Based on the collected small scale survey, we noticed that the effectiveness of this database will based  on the knowledge of the fulfilment staffs. We also noticed they want to look the database as a matrix and  be a user-friendly database for all. As a result, we add some brief instruction on how to navigate the  database matrix and conduct quick roll-out on how to use it.

Approach

This learning launch tool is very effective especially if you are in the process of trying new process or tools.  Our team gave more inputs and help us to properly address their needs and at the same time improved  the efficiency and effectiveness of the database we created.


Reflection – Learning Launch Challenge As part of the new segment of our company , Business Banking , everything is new to us . The process is not yet established during this time . Business banking is the segment of the bank who offer business loan to SMEs . One of our challenges is we do n’t have a systematic process on documenting approved accounts . Like preparing the loan documents took so long to do since the process and the document itself are not well established , this results to clients deciding not to avail it since it took so long before they got the documents for signing . The challenge is to make a way on how to save Turn - around time in documenting the approved loans and help the fulfilment team to work effectively and minimized error and rework . Selection This is the first time our team will try the learning launch tool . This will help us to see if the learning tool we made is effective enough to make our new process is effective . Application At first , we provide a database for all fulfilment personnel who are assigned to document the approved loan accounts . We let them use the database and check if what are the feedback they can give to better enhance the database we made . This database allows them to save time since they ’ll just have to choose what kind of accounts they are documenting and the database will provide what documents to accomplished . No need of wasting time on deciding which documents are applicable for that account . In this part , we expected to have more inputs from them if there are documents that were not included in the database and enhance it more . On our last learning launch , we focused on the turn - around time and how effective the process . We learned that a person with zero knowledge on the documents find the database more effective that those personnel who already have an idea on what documents should be prepared . Insight Based on the collected small scale survey , we noticed that the effectiveness of this database will based on the knowledge of the fulfilment staffs . We also noticed they want to look the database as a matrix and be a user - friendly database for all . As a result , we add some brief instruction on how to navigate the database matrix and conduct quick roll - out on how to use it . Approach This learning launch tool is very effective especially if you are in the process of trying new process or tools . Our team gave more inputs and help us to properly address their needs and at the same time improved the efficiency and effectiveness of the database we created .