Design Thinking for Innovation

Challenge

For a project I was involved in, I was one of the process analysts in the team of a total twelve  people in the project. The project was part of a software development and digital transformation  programmed of a public authority. There was a limited time of effort to be paid. In one year, we  had to deliver a working software to be used by all the authority departments. The project we  were responsible for was the document management system of the authority. The knowledge of  the domain was not documented properly and unfortunately a couple of department employees  were holding this knowledge in their minds. So, the analysis part of the modules of the software  was really hard to define from an analyst’s perspective. I had to find a way to discover the  unwritten best practices of the departments, somehow. And it should also work for anybody in  the same department and both for the other departments as their internal stakeholders.


Design Thinking for Innovation Challenge For a project I was involved in , I was one of the process analysts in the team of a total twelve people in the project . The project was part of a software development and digital transformation programmed of a public authority . There was a limited time of effort to be paid . In one year , we had to deliver a working software to be used by all the authority departments . The project we were responsible for was the document management system of the authority . The knowledge of the domain was not documented properly and unfortunately a couple of department employees were holding this knowledge in their minds . So , the analysis part of the modules of the software was really hard to define from an analyst ’s perspective . I had to find a way to discover the unwritten best practices of the departments , somehow . And it should also work for anybody in the same department and both for the other departments as their internal stakeholders .