Selection & Challenges    The tool that I selected was Visualization. Visualization represent a simple way to  communicate with all the parties involved, to make them and us understand more on the  problem and comes up with solutions. The reason why I used this tool because our  stakeholders comes from different areas. Technical people will use technical lingo which will  be hard for others to understand. By using virtualization, all the parties involve will be on  the same page.     Application    Most of the times, I will be drawing some diagram, flow chart or bubbles to understand the  connection for bigger picture, end to end instead of one single module By doing this, we will  know what is impacted and what is not. I will start with drawing the user journey, so that all  the stakeholders understand it and we are all in the same pictures.   After that, all the stakeholders will start giving some suggestions, ideas or challenges on  that. For each or the module in the journey, we will then discuss further and start drawing  some flowchart or mind map to understand the problems or solutions further, business and  technical wise.    Stakeholders will be divided by group and each group is cross-functional group. Reason  being so that we will see the end to end and not being bias by the opinion. They will then  discuss further on each module problems and solutions.    After that discussion is done, we will get back to our main user journey diagram and map it  together. Some will be a good idea to implement and some we will de-prioritize or throw it  out if needed.    Insight & Approach    From this exercise, I’ve learnt that visual representation is important to make sure that  everyone understand the problem and is in the same page. Understanding is very  subjective. Some people will understand differently from others. By having the visual  representation, all of us will understand the same things and will work towards on common  goals instead of wasting time working on different understanding.     Based on this, every discussion that I had, I will start with visualization then will move  forward to other tool. Visualization is the basic or fundamental to kick off the discussion so  that we understand what is going on. Based on my experience, this always work compared  with blind meeting or powerpoint slide.


Selection & Challenges The tool that I selected was Visualization . Visualization represent a simple way to communicate with all the parties involved , to make them and us understand more on the problem and comes up with solutions . The reason why I used this tool because our stakeholders comes from different areas . Technical people will use technical lingo which will be hard for others to understand . By using virtualization , all the parties involve will be on the same page . Application Most of the times , I will be drawing some diagram , flow chart or bubbles to understand the connection for bigger picture , end to end instead of one single module By doing this , we will know what is impacted and what is not . I will start with drawing the user journey , so that all the stakeholders understand it and we are all in the same pictures . After that , all the stakeholders will start giving some suggestions , ideas or challenges on that . For each or the module in the journey , we will then discuss further and start drawing some flowchart or mind map to understand the problems or solutions further , business and technical wise . Stakeholders will be divided by group and each group is cross - functional group . Reason being so that we will see the end to end and not being bias by the opinion . They will then discuss further on each module problems and solutions . After that discussion is done , we will get back to our main user journey diagram and map it together . Some will be a good idea to implement and some we will de - prioritize or throw it out if needed . Insight & Approach From this exercise , I ’ve learnt that visual representation is important to make sure that everyone understand the problem and is in the same page . Understanding is very subjective . Some people will understand differently from others . By having the visual representation , all of us will understand the same things and will work towards on common goals instead of wasting time working on different understanding . Based on this , every discussion that I had , I will start with visualization then will move forward to other tool . Visualization is the basic or fundamental to kick off the discussion so that we understand what is going on . Based on my experience , this always work compared with blind meeting or powerpoint slide .