smart teens: Company General Use

Mind Mapping

Challenge and Selection:

My challenge was to develop a new IT solution for my organization, the solution  aim to aggregate all scattered services and combined them in one solution and  simplify the underlying processes of these services. I and my team decided to  use mind mapping as a tool to due to its capability in discovering common  pattern and organizing the information which will be easier to be visualized and  analyzed, using the mind mapping as tool will help us to identify all possible  services that can be added to the system and the one that need to be grouped  in on service to optimize the solution and to deliver the best service and user  experience to our customers.

Application:

First, we started by collecting the required data about the current services to  identify the current situation through holding several meetings with our  stakeholders within the organization to identify what services they are providing  and underlying process for these services and document all information.

After collecting massive amount of data, I met with my team and started  consolidating and analyzing the all the information, throughout the analysis we  used a white board and engaging team discussion to cluster and categorize the  services based on the identified common patterns and characteristics between  those service.

After categorizing the services, we evaluated each group of services then we  eliminated the duplicated services, merged depended services and  brainstormed new enhanced based on the discovered opportunities during the  stakeholders’ interview that will lead us to provide the high-quality services with  simple and easy steps and achieve the maximum customer satisfaction.

Insights:

By applying the Mind Mapping tool, I and my team discovered many  opportunities to increase our customer satisfaction and provide better services.

These opportunities were invisible in the beginning of the project, but after  collecting the information and consolidating them using mind, we found that

smart teens: Company General Use

both our customers and the stakeholders would be engaged and satisfied by the  new services and enhancement to the system. Additionally, the system services  will be centralized and easier to maintained by our team.

Approach:

Given that our team is working with many stakeholders in the organization and  managing several systems, our team needs to gain board insights in order deliver  the appropriate solutions for the organization’s stakeholders and customers.  Our team has already gone through several design thinking activities/tools, mind  mapping proven to provide us with the maximum results and insights due to the  dynamic nature of our business.


smart teens : Company General Use Mind Mapping Challenge and Selection : My challenge was to develop a new IT solution for my organization , the solution aim to aggregate all scattered services and combined them in one solution and simplify the underlying processes of these services . I and my team decided to use mind mapping as a tool to due to its capability in discovering common pattern and organizing the information which will be easier to be visualized and analyzed , using the mind mapping as tool will help us to identify all possible services that can be added to the system and the one that need to be grouped in on service to optimize the solution and to deliver the best service and user experience to our customers . Application : First , we started by collecting the required data about the current services to identify the current situation through holding several meetings with our stakeholders within the organization to identify what services they are providing and underlying process for these services and document all information . After collecting massive amount of data , I met with my team and started consolidating and analyzing the all the information , throughout the analysis we used a white board and engaging team discussion to cluster and categorize the services based on the identified common patterns and characteristics between those service . After categorizing the services , we evaluated each group of services then we eliminated the duplicated services , merged depended services and brainstormed new enhanced based on the discovered opportunities during the stakeholders ’ interview that will lead us to provide the high - quality services with simple and easy steps and achieve the maximum customer satisfaction . Insights : By applying the Mind Mapping tool , I and my team discovered many opportunities to increase our customer satisfaction and provide better services . These opportunities were invisible in the beginning of the project , but after collecting the information and consolidating them using mind , we found that smart teens : Company General Use both our customers and the stakeholders would be engaged and satisfied by the new services and enhancement to the system . Additionally , the system services will be centralized and easier to maintained by our team . Approach : Given that our team is working with many stakeholders in the organization and managing several systems , our team needs to gain board insights in order deliver the appropriate solutions for the organization ’s stakeholders and customers . Our team has already gone through several design thinking activities / tools , mind mapping proven to provide us with the maximum results and insights due to the dynamic nature of our business .