Example reflection- Visualization tool

Challenge and selection

Visualization is a tool I usually use to explain a process “as is” in order to see all the actors and  stakeholders that are actually involve in the development of the solution or idea before it is  thought to be done. I usually work with this tool and present to co-workers that want to improve  their ways of work by understanding what there are doing at that moment with a different point  of view. I work in the process area specially in the part of doing things better that it is done at  the moment, so I have used this tool to connect the inputs of an activity, the people that  transform that input in a value product or service. The connections with other people that offer  the materials, tools, requirements for the main purpose that all the actors are going to the same  horizon and find alternatives to solve the problems and find another possible ones. One of the  main challenges were improve the process of payroll by diagnose it in a few weeks more exactly  three weeks, because it were difficult to identify all the actors and important inputs in order to  paid the employees.

Application

The first thing that I do is search the information from asking the people that actually gets  involve in the back of the activity, asking them all the tools and atypical situations that usually  compromise the quality of the information that serve to calculate the check of any employee.  So, i searched for different tools with the main purpose to diagnose the problem that the process  of payroll didn’t work as it should be, until I read the principles of design thinking and the part  of visualization. I started to identify the main actors and the main clients that were involve at  the process of payroll.

Searching how the employees get the check with different variables like: if the employee didn’t  ask for a loan, if they get a loan of the company, use a special benefit that involves a discount of  their salary (study programs with 50% of discount, and so on), special situations that obliged  them to asking for monetary help of the company like the dead of an familiar or medical  emergencies. In order to get that data, we send in a focus group with the people that ask for a  loan to the company and how it have impacted at their paycheck in time, amount of the  paycheck, definitions of the discount, etc. The most important thing that their mention is that if  they lost a thing of the company like cellphones or other articles they haven´t know how to  communicate with the company and sanction that they had received. They responded that only  got the communication of it when their receive the check.  With that information I talk with  people that used to work at the company with the purpose of getting more information of the  last part, how their report all bring back all the articles and information to the company at the  last day of work. Again, I called them to explain me the process and all that they were  requirement to do to get the final check.

Then I start to connect with the other actors, so I took information from the team the pays to  the workers and people of other areas that involves with the variability of the amount of the  check. Therefore, the areas that were more involve were human resources, technological  information, accounting and treasury, but they didn’t talk to each other until human resources  ask for the final information in order to get all the materials before the employee change of area  or work.

When I had all the panorama, I identified the best tool to capture the situation, in this case I  used the value stream mapping in order to put in graphics all the activities that offer value to  the work, the activities that don’t offer a value but are important as a way to control the process  and other that don’t offer any value but the people does because that is the way the people are  used to do for so long that they haven’t seem the time waisted in those activities.

For that, i used the program MS visio to graphic the hole situation, then put in different color  the activities that don’t transform the information in something valuable for the company.   Then, I presented the tool to the team with the purpose to get the adjustments of the graphics  and the possible alternatives to provide. After that, I presented the graphics to the team, the  order that the things were done at that moment, the difficulties and the opportunities that  provides the clients (employees and ex-employees). Finally, all the members of the team  understood the situation. After that, they give me more information as feedback that were  important to think about the solution.

Insight & Approach

What I learned about doing this work is that using this tool all the members of the team work  connect all the steps of the process easier than using other ones. Also, identified the activities  that added value and the activities that didn’t added a value or a better payroll service. This tool  provided me the input to recollected as much ideas than other tools at the same time and put  it together and identifying the majority of stakeholders and their requirements.

Since I used this tool for improve the process of payroll, I used it for other ones that need creative  ways to see all the panorama in order to get better ideas of solution. The thing I would do it  different is identifying the stakeholders with another tool for getting more valuable information  for the visualization tool like the principles of quality and scrum.


Example reflection- Visualization tool Challenge and selection Visualization is a tool I usually use to explain a process “ as is ” in order to see all the actors and stakeholders that are actually involve in the development of the solution or idea before it is thought to be done . I usually work with this tool and present to co - workers that want to improve their ways of work by understanding what there are doing at that moment with a different point of view . I work in the process area specially in the part of doing things better that it is done at the moment , so I have used this tool to connect the inputs of an activity , the people that transform that input in a value product or service . The connections with other people that offer the materials , tools , requirements for the main purpose that all the actors are going to the same horizon and find alternatives to solve the problems and find another possible ones . One of the main challenges were improve the process of payroll by diagnose it in a few weeks more exactly three weeks , because it were difficult to identify all the actors and important inputs in order to paid the employees . Application The first thing that I do is search the information from asking the people that actually gets involve in the back of the activity , asking them all the tools and atypical situations that usually compromise the quality of the information that serve to calculate the check of any employee . So , i searched for different tools with the main purpose to diagnose the problem that the process of payroll did n’t work as it should be , until I read the principles of design thinking and the part of visualization . I started to identify the main actors and the main clients that were involve at the process of payroll . Searching how the employees get the check with different variables like : if the employee did n’t ask for a loan , if they get a loan of the company , use a special benefit that involves a discount of their salary ( study programs with 50 % of discount , and so on ) , special situations that obliged them to asking for monetary help of the company like the dead of an familiar or medical emergencies . In order to get that data , we send in a focus group with the people that ask for a loan to the company and how it have impacted at their paycheck in time , amount of the paycheck , definitions of the discount , etc . The most important thing that their mention is that if they lost a thing of the company like cellphones or other articles they haven´t know how to communicate with the company and sanction that they had received . They responded that only got the communication of it when their receive the check . With that information I talk with people that used to work at the company with the purpose of getting more information of the last part , how their report all bring back all the articles and information to the company at the last day of work . Again , I called them to explain me the process and all that they were requirement to do to get the final check . Then I start to connect with the other actors , so I took information from the team the pays to the workers and people of other areas that involves with the variability of the amount of the check . Therefore , the areas that were more involve were human resources , technological information , accounting and treasury , but they did n’t talk to each other until human resources ask for the final information in order to get all the materials before the employee change of area or work . When I had all the panorama , I identified the best tool to capture the situation , in this case I used the value stream mapping in order to put in graphics all the activities that offer value to the work , the activities that do n’t offer a value but are important as a way to control the process and other that do n’t offer any value but the people does because that is the way the people are used to do for so long that they have n’t seem the time waisted in those activities . For that , i used the program MS visio to graphic the hole situation , then put in different color the activities that do n’t transform the information in something valuable for the company . Then , I presented the tool to the team with the purpose to get the adjustments of the graphics and the possible alternatives to provide . After that , I presented the graphics to the team , the order that the things were done at that moment , the difficulties and the opportunities that provides the clients ( employees and ex - employees ) . Finally , all the members of the team understood the situation . After that , they give me more information as feedback that were important to think about the solution . Insight & Approach What I learned about doing this work is that using this tool all the members of the team work connect all the steps of the process easier than using other ones . Also , identified the activities that added value and the activities that did n’t added a value or a better payroll service . This tool provided me the input to recollected as much ideas than other tools at the same time and put it together and identifying the majority of stakeholders and their requirements . Since I used this tool for improve the process of payroll , I used it for other ones that need creative ways to see all the panorama in order to get better ideas of solution . The thing I would do it different is identifying the stakeholders with another tool for getting more valuable information for the visualization tool like the principles of quality and scrum .