Example Reflection – Storytelling

Challenge & Selection

Storytelling is a mean for sharing and interpreting experiences and knowledge in a variety of  cases and groups of people regardless their social or physical background. I use it all the time  in my daily life for the upbringing of my children but also in my work which includes  educational programs to large groups of employees.      One of my work tasks is to educate colleagues in new programs and products of our  organization and additionally to persuade them to use all of them in an efficient way in order  to satisfy client needs.      A large number of employees do not have the time to read and follow the official description  of a procedure related with a new service, method or product.  They often cannot find in time  the appropriate instructions to solve their work problems and in their effort to quickly find a  proper solution they become more confused. That’s the point which I usually appear with my  storytelling tool.    Application    Presenting in my organization educational seminars to my colleagues about the products of  my division, many times I have to face their ignorance about my work and usually their  hostile mood since they believe I am one more person of those who make their work more  sophisticated or complicated. Although there is a well-organized presentation with slides, I  always find a hidden story from our daily working life in each of them.     For example, one of my short stories concerns the case of a client who in the competition  had a service that we could have offered on better terms but my colleague ignored it, as a  result of which the client was dissatisfied and constantly quarreled with him. After telling my  short story there is someone in the audience with questions and there starts the interesting  part of the presentation. People start feeling more comfortable in asking questions and share  with me their similar experiences or problems. In no time they understand the scope of my  presentation, the working procedures I present and how these will make easier the way they  work.      Insight & Approach    In every seminar I manage to solve working problems of years by simply narrating short  stories. After each presentation, I have new stories to tell and enrich my presentation for the  next group. Moreover, people feel comfortable to advise me any time they face such a  problem. By this approach we create a channel of communication and transfer of knowledge,  from one person to another and we provide immediate solutions to simple everyday  problems. This gives people the opportunity to manipulate time more efficiently and to focus  on more important matters.      This course made me see my little stories as a very useful tool in my work flow.


Example Reflection – Storytelling Challenge & Selection Storytelling is a mean for sharing and interpreting experiences and knowledge in a variety of cases and groups of people regardless their social or physical background . I use it all the time in my daily life for the upbringing of my children but also in my work which includes educational programs to large groups of employees . One of my work tasks is to educate colleagues in new programs and products of our organization and additionally to persuade them to use all of them in an efficient way in order to satisfy client needs . A large number of employees do not have the time to read and follow the official description of a procedure related with a new service , method or product . They often can not find in time the appropriate instructions to solve their work problems and in their effort to quickly find a proper solution they become more confused . That ’s the point which I usually appear with my storytelling tool . Application Presenting in my organization educational seminars to my colleagues about the products of my division , many times I have to face their ignorance about my work and usually their hostile mood since they believe I am one more person of those who make their work more sophisticated or complicated . Although there is a well - organized presentation with slides , I always find a hidden story from our daily working life in each of them . For example , one of my short stories concerns the case of a client who in the competition had a service that we could have offered on better terms but my colleague ignored it , as a result of which the client was dissatisfied and constantly quarreled with him . After telling my short story there is someone in the audience with questions and there starts the interesting part of the presentation . People start feeling more comfortable in asking questions and share with me their similar experiences or problems . In no time they understand the scope of my presentation , the working procedures I present and how these will make easier the way they work . Insight & Approach In every seminar I manage to solve working problems of years by simply narrating short stories . After each presentation , I have new stories to tell and enrich my presentation for the next group . Moreover , people feel comfortable to advise me any time they face such a problem . By this approach we create a channel of communication and transfer of knowledge , from one person to another and we provide immediate solutions to simple everyday problems . This gives people the opportunity to manipulate time more efficiently and to focus on more important matters . This course made me see my little stories as a very useful tool in my work flow .