Example Reflection – Visualization

Challenge & Selection

I found the visualization tool very interesting, since I felt it necessary to be able to capture  and externalize the ideas and thoughts, in this case, of the workers, to know what  problems or discomforts have so that the whole group of workers as well as the managers  have a greater understanding of the problem and its possible solutions by making them  tangible.

I am a recently graduated industrial engineerin my country Perú, trying to expand my  repertoire little by little, looking for the constant optimization of the processes, I work in a  company manufacturing leather footwear, where people with low levels of education, they  are very reserved, they have very little communication and prefer not to get involved in the  tasks of others or in their personal lives, often causing errors in the orders and in other key  processes in the production of footwear, my challenge is to improve the work environment  of the company in turn achieving an improvement in productivity.

Application    I will begin the process by drawing a house, a path and the company building, which will  symbolize the places where they spend most of the day, in order to identify what problems  they have and where they originate, I will also cut small pieces of paper in which I will write  positive, negative emotions.

The activity will be carried out at the beginning of the working day, so that the workers are  more willing to collaborate, since by experience, if the activity was carried out later, the  workers would be thinking only of leaving and the information collected could be wrong.

To start the activity, I will separate the workers of 4-6 workers, including the managers,  into 3 groups. and I will meet them separately so that the company does not stop its  processes. Each group will receive the previously made drawing together with the pieces  of paper, written with positive and negative emotions, they will also be given pieces of  blank paper so that they can add some other emotion. then they will be asked to choose  an emotion and paste it in the place where they feel it (at home, on the way to work or at  work), they will be given an approximate time of 15 minutes. After having carried out this  activity with the 3 groups, I will gather them all in the same room where we will discuss  which activities generate the greatest discontent from the point of view of the workers and  the managers. After concluding the session I will classify which are the most repetitive  emotions and where they happen, from this information will be addressed possible  solutions.

Insight & Approach    What I learned from having done this activity, is the important role played by the  visualization in the identification of problems and in the solution of them and how it can be  incorporated to people with a high level of education, as well as in people with a very low  level of education. It is important to understand the problem, the graphics give us different  points of view, workers can share their perspectives and ideas about possible solutions to  the problem. When working on a graph, workers can relate directly to it and interact better  since they can identify themselves in the drawing, they also manage to identify the  external variables that can be a cause for the problem.

Since I was able to experiment with the visualization tool, I realized that a very important  aspect in the solution of the problems is to understand them completely, to make them  tangible in order to be able to give them a solution from several points of view.

I will continue using this tool in all my design thinking projects, combining it with the story  telling tool or mind mapping as I find them as a complement to the visualization.


Example Reflection – Visualization Challenge & Selection I found the visualization tool very interesting , since I felt it necessary to be able to capture and externalize the ideas and thoughts , in this case , of the workers , to know what problems or discomforts have so that the whole group of workers as well as the managers have a greater understanding of the problem and its possible solutions by making them tangible . I am a recently graduated industrial engineerin my country Perú , trying to expand my repertoire little by little , looking for the constant optimization of the processes , I work in a company manufacturing leather footwear , where people with low levels of education , they are very reserved , they have very little communication and prefer not to get involved in the tasks of others or in their personal lives , often causing errors in the orders and in other key processes in the production of footwear , my challenge is to improve the work environment of the company in turn achieving an improvement in productivity . Application I will begin the process by drawing a house , a path and the company building , which will symbolize the places where they spend most of the day , in order to identify what problems they have and where they originate , I will also cut small pieces of paper in which I will write positive , negative emotions . The activity will be carried out at the beginning of the working day , so that the workers are more willing to collaborate , since by experience , if the activity was carried out later , the workers would be thinking only of leaving and the information collected could be wrong . To start the activity , I will separate the workers of 4 - 6 workers , including the managers , into 3 groups . and I will meet them separately so that the company does not stop its processes . Each group will receive the previously made drawing together with the pieces of paper , written with positive and negative emotions , they will also be given pieces of blank paper so that they can add some other emotion . then they will be asked to choose an emotion and paste it in the place where they feel it ( at home , on the way to work or at work ) , they will be given an approximate time of 15 minutes . After having carried out this activity with the 3 groups , I will gather them all in the same room where we will discuss which activities generate the greatest discontent from the point of view of the workers and the managers . After concluding the session I will classify which are the most repetitive emotions and where they happen , from this information will be addressed possible solutions . Insight & Approach What I learned from having done this activity , is the important role played by the visualization in the identification of problems and in the solution of them and how it can be incorporated to people with a high level of education , as well as in people with a very low level of education . It is important to understand the problem , the graphics give us different points of view , workers can share their perspectives and ideas about possible solutions to the problem . When working on a graph , workers can relate directly to it and interact better since they can identify themselves in the drawing , they also manage to identify the external variables that can be a cause for the problem . Since I was able to experiment with the visualization tool , I realized that a very important aspect in the solution of the problems is to understand them completely , to make them tangible in order to be able to give them a solution from several points of view . I will continue using this tool in all my design thinking projects , combining it with the story telling tool or mind mapping as I find them as a complement to the visualization .