Diego Estrada

Design Thinking Assignment

Visualization Tool

Challenge & Selection

The elderly were having a hard time adapting to the changes we brought in our bank. As  a result of a poorly implemented linear solution, a more customer centric approach was  needed.

After learning about design thinking in this course, we decided to apply it to solve this  problem. The visualization tool allowed the team to create a dynamic presentation using  diagrams, figures and drawings on the go that really resonated among the stakeholders.  Previous to this change, none of our solutions seemed to be adequate for them, but the  new implementation created a different type of connection with them that helped them  understand the problem in the way the team and I did.

Application

The process starts in the prep time. The team uses a series of tools and software to  develop a presentation using the surveys gathered during research and the solutions we  created during the process. The use of graphs to quickly show statistics in a fully visual  way, rather than verbally was a game changer.

After having a presentation prepared, the team hands an activity to the stakeholders,  where the solutions discussed previously appear. Nonetheless, the solutions need more  work to them. After this. The stakeholders are asked to help complete the solutions  while the team and I create diagrams on a blackboard to represent how their  suggestions would impact on this specific problem.

The use of a group activity strengthens the bond between the company and their  investors. It makes them feel like they take part and help solve the problems as well as  show how customer centric the solutions are. Every complaint and suggestion from  customers are read and evaluated using the graph shown in the course (Involving: can  we do it? Can we afford it? …). The finalization of this activity leaves the team and the  stakeholders on the same page. It allows them to completely understand and feel part  of the solution and also gives them the chance to ask better questions, which eases the  work of the team.

Insight & Approach

The use of this method created a new workflow in the Design Team. It increased the  productivity and the success rate as well as the customer/stakeholders satisfaction. The  use of the visualization tool created an engaged group of people who work together to

Diego Estrada

find a solution based on their customer satisfaction. This solution is later revised and  tweaked with the help of the stakeholders who are deeply involved in the process.

Presentations, graphics, and activities have added a huge increase in satisfaction. As a  company we also learnt that engaging different areas can be difficult because of the  varying levels of understanding, but when paired with the adequate process things just  flow.

(This story is fictional and was created for solving the assignment)


Diego Estrada Design Thinking Assignment Visualization Tool Challenge & Selection The elderly were having a hard time adapting to the changes we brought in our bank . As a result of a poorly implemented linear solution , a more customer centric approach was needed . After learning about design thinking in this course , we decided to apply it to solve this problem . The visualization tool allowed the team to create a dynamic presentation using diagrams , figures and drawings on the go that really resonated among the stakeholders . Previous to this change , none of our solutions seemed to be adequate for them , but the new implementation created a different type of connection with them that helped them understand the problem in the way the team and I did . Application The process starts in the prep time . The team uses a series of tools and software to develop a presentation using the surveys gathered during research and the solutions we created during the process . The use of graphs to quickly show statistics in a fully visual way , rather than verbally was a game changer . After having a presentation prepared , the team hands an activity to the stakeholders , where the solutions discussed previously appear . Nonetheless , the solutions need more work to them . After this . The stakeholders are asked to help complete the solutions while the team and I create diagrams on a blackboard to represent how their suggestions would impact on this specific problem . The use of a group activity strengthens the bond between the company and their investors . It makes them feel like they take part and help solve the problems as well as show how customer centric the solutions are . Every complaint and suggestion from customers are read and evaluated using the graph shown in the course ( Involving : can we do it ? Can we afford it ? … ) . The finalization of this activity leaves the team and the stakeholders on the same page . It allows them to completely understand and feel part of the solution and also gives them the chance to ask better questions , which eases the work of the team . Insight & Approach The use of this method created a new workflow in the Design Team . It increased the productivity and the success rate as well as the customer / stakeholders satisfaction . The use of the visualization tool created an engaged group of people who work together to Diego Estrada find a solution based on their customer satisfaction . This solution is later revised and tweaked with the help of the stakeholders who are deeply involved in the process . Presentations , graphics , and activities have added a huge increase in satisfaction . As a company we also learnt that engaging different areas can be difficult because of the varying levels of understanding , but when paired with the adequate process things just flow . ( This story is fictional and was created for solving the assignment )