Example Reflection – Mind Mappings

Challenge & Selection

I am leading a business reporting team with the goal to bring business insights to our stakeholders in  a standardized and quick way in order to increase their decision finding process and to improve the  profitability of the business. The first tool I used was the tool of mind mapping to achieve a better  understanding of a common pattern and requirements of our different stakeholders before  attempting to identify and define possible solutions to the problem. We will focus on trying to  uncover what key stakeholders within our company consider to be important and relevant for  effective business steering which goes beyond the idea of just adding as many indicators to our  reporting solutions.

Application

We started the process by collecting the requirements and the purpose of every stakeholder. While  this started in a similar way compared to reviews we did in earlier sessions, this time however, we  expanded the focus on gathering the true underlying requirements, e.g. instead of simply knowing  the expense ratio, the ultimate question the particular stakeholder wanted to know is where we can  generate most of the cost savings in the long run. The expense ratio for instance was more a mean  to the goal, but too broad or generic.

We gathered those insights from the stakeholders independently. In a second step we put them  across the data we have and the value/insights you can gain from there. To put it in other terms we  collected the "what" matters most for our stakeholder and analyzed on how we can gain/address  those insights with the data points we have.

In a second step we organized a workshop with all stakeholders and presented the "what" and  "how". This was an eye-opener for many stakeholders as we started to realize that the business  insights, we need to gain can be achieved on a much smaller data set with clearer focus areas. In  other words, less meaningful data points is better than simply adding as many measure to a  reporting dashboard

Insight & Approach

The insights I have learned from this mind mapping exercise with the different stakeholders is that  while every stakeholder has a different view, interest and timeline the underlying pattern /  requirements are not as different. We have identified common variables/themes and goals which  allowed us to understand the underlying requirements much better. Instead of addressing the  requirements and needs of every stakeholder separately and individually, we were able to reduce  the requirements and key performance figures the common sub-set/patterns across all  stakeholders. Ultimately, we enhanced the reporting to address how we can improve our business  more sustainable rather than simply providing a list of key performance indicators


Example Reflection – Mind Mappings Challenge & Selection I am leading a business reporting team with the goal to bring business insights to our stakeholders in a standardized and quick way in order to increase their decision finding process and to improve the profitability of the business . The first tool I used was the tool of mind mapping to achieve a better understanding of a common pattern and requirements of our different stakeholders before attempting to identify and define possible solutions to the problem . We will focus on trying to uncover what key stakeholders within our company consider to be important and relevant for effective business steering which goes beyond the idea of just adding as many indicators to our reporting solutions . Application We started the process by collecting the requirements and the purpose of every stakeholder . While this started in a similar way compared to reviews we did in earlier sessions , this time however , we expanded the focus on gathering the true underlying requirements , e.g. instead of simply knowing the expense ratio , the ultimate question the particular stakeholder wanted to know is where we can generate most of the cost savings in the long run . The expense ratio for instance was more a mean to the goal , but too broad or generic . We gathered those insights from the stakeholders independently . In a second step we put them across the data we have and the value / insights you can gain from there . To put it in other terms we collected the " what " matters most for our stakeholder and analyzed on how we can gain / address those insights with the data points we have . In a second step we organized a workshop with all stakeholders and presented the " what " and " how " . This was an eye - opener for many stakeholders as we started to realize that the business insights , we need to gain can be achieved on a much smaller data set with clearer focus areas . In other words , less meaningful data points is better than simply adding as many measure to a reporting dashboard Insight & Approach The insights I have learned from this mind mapping exercise with the different stakeholders is that while every stakeholder has a different view , interest and timeline the underlying pattern / requirements are not as different . We have identified common variables / themes and goals which allowed us to understand the underlying requirements much better . Instead of addressing the requirements and needs of every stakeholder separately and individually , we were able to reduce the requirements and key performance figures the common sub - set / patterns across all stakeholders . Ultimately , we enhanced the reporting to address how we can improve our business more sustainable rather than simply providing a list of key performance indicators