Reflection - Mind Mapping

Challenge and Selection

I work at the Center of Excellence (CoE) area, in the area I have as a function the redesign  of transversal processes in the company. We were assigned to redesign the Business Model,  which included providing salespeople with an automated Action Model tool. When we were  carrying out the information gathering, we realized that it was a very large process and that  it covered several functionalities, so we decided to use the Mind Mapping tool, which would  allow us to better understand this new topic, analyze the problems that are currently in the  Model, its parts and roots, looking for possible solutions, structuring a project in which we  could give sequences and priorities, in addition to giving wings to our creativity.

Application

In the center of a board, we started with the central theme, that was easy to determine,  since it was the one assigned to us, Business Model. Then we defined the fronts of the  business model as a team, initially we identified 13, but in the organization of ideas and  keywords, we realized that there were only 4 key fronts, Data, fix the information that was  going to feed the model, Mobilization, if We were going to give them an automated tool,  we had to provide to the sellers, Tablets, to take this application with them everywhere,  Communication channel, another need that commercials had, count with a formal  communication, and finally the Choice of the provider, given that the company could not  develop an application of such magnitude.

After having the 4 clear fronts in our Mind Mapping we began to identify the activities that  were carried out and to propose complementary ideas of how it could be the best way to  improve and redesign each front, and we created connections between the ideas.

Insight

Mind Mapping allowed us to realize things like:

On the Data front, we complemented the Mind Mapping tool with a Value Stream Mapping  (VSM), which allowed us to identify the wastes in the processes, with both tools captured  on the board and the ideas generated as a team we were able to propose automation  reporting via ETL.

On the Mobilization front, we realized that it was necessary not only to include the Business  Model application but also the others that a seller might require at the time of sale.

In the Communication Channel, we realized that we could use Teams, a tool that the  company already had and to which everyone had access, but nobody used, because they  did not know how to use it, it was just a training theme for the commercial force.

In the choosing supplier, we realized that we could use an ally and that the methodology  that we needed them to use was an agile methodology, which would allow us to have faster  and quality deliverables.

Starting from a central axis, Mind Mapping allowed us to have an overview of the problem,  organize the ideas, and provide a solution not only to the Business Model but to everything  that this impacted, giving the company a redesign of the process it needed.

Approach

I think that in Mind Mapping, we could have added some drawings that describe the ideas  expressed and more colors, complement this tool with Visualization, which allows a better  understanding of what is being done and the ideas that are being proposed. According to  González-Espejo, incorporating visualization as a practice benefits not only users, by  clarifying ideas, but also those who practice it, since “it improves skills such as empathy,  leadership, communication, teamwork, creativity and problem solving ”.


Reflection - Mind Mapping Challenge and Selection I work at the Center of Excellence ( CoE ) area , in the area I have as a function the redesign of transversal processes in the company . We were assigned to redesign the Business Model , which included providing salespeople with an automated Action Model tool . When we were carrying out the information gathering , we realized that it was a very large process and that it covered several functionalities , so we decided to use the Mind Mapping tool , which would allow us to better understand this new topic , analyze the problems that are currently in the Model , its parts and roots , looking for possible solutions , structuring a project in which we could give sequences and priorities , in addition to giving wings to our creativity . Application In the center of a board , we started with the central theme , that was easy to determine , since it was the one assigned to us , Business Model . Then we defined the fronts of the business model as a team , initially we identified 13 , but in the organization of ideas and keywords , we realized that there were only 4 key fronts , Data , fix the information that was going to feed the model , Mobilization , if We were going to give them an automated tool , we had to provide to the sellers , Tablets , to take this application with them everywhere , Communication channel , another need that commercials had , count with a formal communication , and finally the Choice of the provider , given that the company could not develop an application of such magnitude . After having the 4 clear fronts in our Mind Mapping we began to identify the activities that were carried out and to propose complementary ideas of how it could be the best way to improve and redesign each front , and we created connections between the ideas . Insight Mind Mapping allowed us to realize things like : On the Data front , we complemented the Mind Mapping tool with a Value Stream Mapping ( VSM ) , which allowed us to identify the wastes in the processes , with both tools captured on the board and the ideas generated as a team we were able to propose automation reporting via ETL . On the Mobilization front , we realized that it was necessary not only to include the Business Model application but also the others that a seller might require at the time of sale . In the Communication Channel , we realized that we could use Teams , a tool that the company already had and to which everyone had access , but nobody used , because they did not know how to use it , it was just a training theme for the commercial force . In the choosing supplier , we realized that we could use an ally and that the methodology that we needed them to use was an agile methodology , which would allow us to have faster and quality deliverables . Starting from a central axis , Mind Mapping allowed us to have an overview of the problem , organize the ideas , and provide a solution not only to the Business Model but to everything that this impacted , giving the company a redesign of the process it needed . Approach I think that in Mind Mapping , we could have added some drawings that describe the ideas expressed and more colors , complement this tool with Visualization , which allows a better understanding of what is being done and the ideas that are being proposed . According to González - Espejo , incorporating visualization as a practice benefits not only users , by clarifying ideas , but also those who practice it , since “ it improves skills such as empathy , leadership , communication , teamwork , creativity and problem solving ” .