Adri Casal

Reflection Design Thinking

Challenge & Selection    The challenge is to identify the problem of a process that has been carried out in the same way in  a company in different places and in which different departments are involved.    I selected the visualization tool, before defining and solving the problem, since it provides a shared  vision of the project and by using elements such as photographs, symbols and colors, they help to  have a single perspective of what is happening.    In this way we will seek to unify concepts and make evident the problems that have the greatest  impact to prioritize.    Using this technique in an all-day workshop helps people from different departments see the  problem also from the perspective of the other, thus finding a shared vision to define the impact,  scope, limits, actors and key elements .    In this case, the way of doing things has been the same for a long time and surprisingly we believe  that it is different in each city where the company operates and in many cases the reason why it is  done that way is not known. Using the visualization tool will add impressive value to the process  as it will allow us to understand the different realities and highlight the easily solvable problems  that exist today.    Application:    For the application, we consider building a process flow diagram together. For this diagram, symbols are  used that identify the action that is happening, who performs it, whether it is an operation, a record, or a  decision.  For this, apart from the usual identifiers, we use photographs of the people who do it.  As there are 5 different departments in 3 cities, we made 3 groups of 5 people randomly, to reach a general  consensus faster.  Questions of the type are asked, What actions do you take to obtain x result? How do you interact or  communicate with people in the other departments so that they understand what you need from them?For

the application, we consider building a process flow diagram together. For this diagram, symbols are used  that identify the action that is happening, who performs it, whether it is an operation, a record, or a decision.   For this, apart from the usual identifiers, we use photographs of the people who do it.  As there are 5 different departments in 3 cities, we made 3 groups of 5 people randomly, to reach a general  consensus faster.  Questions of the type are asked, What actions do you take to obtain x result? How do you interact or  communicate with people in the other departments so that they understand what you need from them?       Insight:     After having identified all the flow by city jointly and all the people agreed, we used colored post- its to identify with green the characteristics that work well, with yellow those that can be improved  and with red the problems that have had.    In this part the questions will be individual and will be: two main problems that you have to obtain  x result? Two problems that you identify from another department? What is lacking? How would  it be done better?    At the end of the exercise, we visually had a very clear perspective, quickly identifying the specific  part of the process that has a greater problem, as it will be redder and in this way, by focusing  efforts on proposing solutions, a greater positive impact on the result can be had.    At the end, we use the technique of asking 5 times why to identify the main cause that is generating  the biggest problems in order to better focus on proposals for improvement or innovation.    Approach:     Having Lego parts or materials that help you creatively and visually build a quick prototype of  possible solutions will improve this work. This would help above all to have the possibility of  having improvements in infrastructure or daily work tools.    Personally, I found the application of these tools very interesting as it helps to develop creative  processes within the company and to generate teamwork environments with the same common  vision.


Adri Casal Reflection Design Thinking Challenge & Selection The challenge is to identify the problem of a process that has been carried out in the same way in a company in different places and in which different departments are involved . I selected the visualization tool , before defining and solving the problem , since it provides a shared vision of the project and by using elements such as photographs , symbols and colors , they help to have a single perspective of what is happening . In this way we will seek to unify concepts and make evident the problems that have the greatest impact to prioritize . Using this technique in an all - day workshop helps people from different departments see the problem also from the perspective of the other , thus finding a shared vision to define the impact , scope , limits , actors and key elements . In this case , the way of doing things has been the same for a long time and surprisingly we believe that it is different in each city where the company operates and in many cases the reason why it is done that way is not known . Using the visualization tool will add impressive value to the process as it will allow us to understand the different realities and highlight the easily solvable problems that exist today . Application : For the application , we consider building a process flow diagram together . For this diagram , symbols are used that identify the action that is happening , who performs it , whether it is an operation , a record , or a decision . For this , apart from the usual identifiers , we use photographs of the people who do it . As there are 5 different departments in 3 cities , we made 3 groups of 5 people randomly , to reach a general consensus faster . Questions of the type are asked , What actions do you take to obtain x result ? How do you interact or communicate with people in the other departments so that they understand what you need from them?For the application , we consider building a process flow diagram together . For this diagram , symbols are used that identify the action that is happening , who performs it , whether it is an operation , a record , or a decision . For this , apart from the usual identifiers , we use photographs of the people who do it . As there are 5 different departments in 3 cities , we made 3 groups of 5 people randomly , to reach a general consensus faster . Questions of the type are asked , What actions do you take to obtain x result ? How do you interact or communicate with people in the other departments so that they understand what you need from them ? Insight : After having identified all the flow by city jointly and all the people agreed , we used colored post- its to identify with green the characteristics that work well , with yellow those that can be improved and with red the problems that have had . In this part the questions will be individual and will be : two main problems that you have to obtain x result ? Two problems that you identify from another department ? What is lacking ? How would it be done better ? At the end of the exercise , we visually had a very clear perspective , quickly identifying the specific part of the process that has a greater problem , as it will be redder and in this way , by focusing efforts on proposing solutions , a greater positive impact on the result can be had . At the end , we use the technique of asking 5 times why to identify the main cause that is generating the biggest problems in order to better focus on proposals for improvement or innovation . Approach : Having Lego parts or materials that help you creatively and visually build a quick prototype of possible solutions will improve this work . This would help above all to have the possibility of having improvements in infrastructure or daily work tools . Personally , I found the application of these tools very interesting as it helps to develop creative processes within the company and to generate teamwork environments with the same common vision .