Journey mapping Tool: Effective Knowledge Sharing Sessions

Challenge

At workplace, there are several series of meetings or trainings in a week such as project meetings,  management meetings, class room trainings, online trainings and group meetings which are classified as  non-project activities. The challenge was to create an additional meeting (seminar) and its agenda,  planned biweekly for 2 hours, between groups, to facilitate the knowledge sharing without cannibalizing  or repeating the agenda of the other ongoing meetings. This challenge was thrown by the management  to come-up with an agenda that can engage the meeting participants in sharing knowledge and take  rounds to present that are useful across the domains for others to learn and utilize it in their activities.  Journey mapping tool was used to create the agenda as per the largest number of similar wishes and  usefulness. We wanted to enhance the agenda through inclusiveness of empathy to connect better.

Selection

The targeted groups for this meeting are mostly engineering employees with different levels of technical  expertise and their managers. Meeting group also represent employees from different domains like  mechanical, electrical and computer science, where technical overlapping between the domains is partial  or sometimes minimal.

Application

We have used journey mapping to understand the customer expectations on the new meetings. As a first  step of journey mapping, personal survey has been conducted with 6 employees representing 3 groups.  Each group had 2 employees from each technical domain. Expectation of the interviewed employees were  recorded and collated. Data with common expectations were given with highest rank, followed by  uncommon important expectations and least ranking is provided to uncommon unimportant expectation.  Based on these ranking we could select the seminar topics.

Insights

The diligent selection process on the topics of seminar that they wish to hear has helped to conclude the  topics of larger audience wish using bottom up approach rather than conventional top down approach  where the moderator dictates the topics.

Approach

We measured the satisfaction at the end of all seminars and found very good ratings as feedback.  In the  future, we would like to collect this feedback at end of every seminar to fine tune the next topics for  improving attendee satisfaction further.


Journey mapping Tool : Effective Knowledge Sharing Sessions Challenge At workplace , there are several series of meetings or trainings in a week such as project meetings , management meetings , class room trainings , online trainings and group meetings which are classified as non - project activities . The challenge was to create an additional meeting ( seminar ) and its agenda , planned biweekly for 2 hours , between groups , to facilitate the knowledge sharing without cannibalizing or repeating the agenda of the other ongoing meetings . This challenge was thrown by the management to come - up with an agenda that can engage the meeting participants in sharing knowledge and take rounds to present that are useful across the domains for others to learn and utilize it in their activities . Journey mapping tool was used to create the agenda as per the largest number of similar wishes and usefulness . We wanted to enhance the agenda through inclusiveness of empathy to connect better . Selection The targeted groups for this meeting are mostly engineering employees with different levels of technical expertise and their managers . Meeting group also represent employees from different domains like mechanical , electrical and computer science , where technical overlapping between the domains is partial or sometimes minimal . Application We have used journey mapping to understand the customer expectations on the new meetings . As a first step of journey mapping , personal survey has been conducted with 6 employees representing 3 groups . Each group had 2 employees from each technical domain . Expectation of the interviewed employees were recorded and collated . Data with common expectations were given with highest rank , followed by uncommon important expectations and least ranking is provided to uncommon unimportant expectation . Based on these ranking we could select the seminar topics . Insights The diligent selection process on the topics of seminar that they wish to hear has helped to conclude the topics of larger audience wish using bottom up approach rather than conventional top down approach where the moderator dictates the topics . Approach We measured the satisfaction at the end of all seminars and found very good ratings as feedback . In the future , we would like to collect this feedback at end of every seminar to fine tune the next topics for improving attendee satisfaction further .