Mind Mapping – Analysis

Challenge

I will describe a situation of my current work in a big company. We have a process that consists in  the tracking payment of different external training assets like seats in different courses,  certification exams or licenses and involves the local Learning team, an operative team, the  procurement team and the requestors (our clients).

It al starts with the clients, requesting a seat in a course, scheduling a certification exam or a  license to our local Learning team. We analyze this request, see if no internal option is avaible, and  then, we request the operational team to proceed. This team generates a request ticket number,  ask for relevant Information to the clients and vendors and request the procurement team to  make the payment.

The main problem with all this is burocracy. It makes the process so slow that many times the  courses start date passes and the payment wasn´t done. Same with certifications.

Selection

I decided to use Mind Mapping to figure out what we usually call “pain points” in the process. I  wanted to to represent how each team is linked to the problem and how each one could improve  its methods resulting in fastest results. I wanted to be able to visualize in a simple way were could  be attack to improve.

Application

An emisary of each team was involved in creating this mind map, drawing the process from  diferent perspectives. This showed all of us were we all though the problem was. Each team  showed their finger to another one from the beggining.

We started with a big blank sheet putting the name of each team in a timeline, and each emisary  used post it notes to show where they saw this “pain points”. Doing that, we latter uses arrows to  show of one problema lead the next, forming some kind of a problematic structure that maked  itsef bigger and bigger.

We saw that the first issues could be easily revolved, but if not, like it was currently happening, the  problema only escalated.

Insight

Even if the grapich was simple, it really helped us to get information from each one involved, and  when we got this paint points, we really focused in getting ideas on how to improve or solve it  using the help on everyone involved. We got to work on the first issues, to avoid having that snow  ball getting bigger.

This design thinking process showed us that we were all trying to achieve the same, to satisfy our  clients but that each one of uf were going into different directions. We were not playing in the  same team.

Approach

I believe that with this first try of the Mind Mapping we all got some experience and what i would  do different is that next try i would directly involve older clients in the process, to get their  perspective and view of all the process.


Mind Mapping – Analysis Challenge I will describe a situation of my current work in a big company . We have a process that consists in the tracking payment of different external training assets like seats in different courses , certification exams or licenses and involves the local Learning team , an operative team , the procurement team and the requestors ( our clients ) . It al starts with the clients , requesting a seat in a course , scheduling a certification exam or a license to our local Learning team . We analyze this request , see if no internal option is avaible , and then , we request the operational team to proceed . This team generates a request ticket number , ask for relevant Information to the clients and vendors and request the procurement team to make the payment . The main problem with all this is burocracy . It makes the process so slow that many times the courses start date passes and the payment wasn´t done . Same with certifications . Selection I decided to use Mind Mapping to figure out what we usually call “ pain points ” in the process . I wanted to to represent how each team is linked to the problem and how each one could improve its methods resulting in fastest results . I wanted to be able to visualize in a simple way were could be attack to improve . Application An emisary of each team was involved in creating this mind map , drawing the process from diferent perspectives . This showed all of us were we all though the problem was . Each team showed their finger to another one from the beggining . We started with a big blank sheet putting the name of each team in a timeline , and each emisary used post it notes to show where they saw this “ pain points ” . Doing that , we latter uses arrows to show of one problema lead the next , forming some kind of a problematic structure that maked itsef bigger and bigger . We saw that the first issues could be easily revolved , but if not , like it was currently happening , the problema only escalated . Insight Even if the grapich was simple , it really helped us to get information from each one involved , and when we got this paint points , we really focused in getting ideas on how to improve or solve it using the help on everyone involved . We got to work on the first issues , to avoid having that snow ball getting bigger . This design thinking process showed us that we were all trying to achieve the same , to satisfy our clients but that each one of uf were going into different directions . We were not playing in the same team . Approach I believe that with this first try of the Mind Mapping we all got some experience and what i would do different is that next try i would directly involve older clients in the process , to get their perspective and view of all the process .