Title: INTRODUCTION OF NEW HIRES INTO THE COMPANY

Whenever New Hires joined the company, the Human resource team usually sends out an e-mail  companywide introducing the new staff where we mention a little detail about the staff and some of his  bio-data, just something to put a face to the new entrant

Each time the e-mail was sent out we noticed that more people called in to complain about one thing or  the other in the mail. This became more frequent as we churned out more new employees and the calls  never stopped coming from older employees in the organization. We also noticed that we hardly have  people happily accept the newbies as there was some sort of cold shoulder displayed to the new  employees.

We then went ahead by introducing the Buddy system whereby when the New Hire joins; he simply has  an employee he is paired with who actually helps him settle into the company with ease. However, the  calls did not stop. This was rather amazing as we presumed that the introduction of the buddy system  would have helped in staff showing more acceptances into the organization.

We then decided to have an avenue where we could call in both the fresh new hires and old employees  and some line managers who we felt that we could interact with them to decide on what what the  problem was.

So we brought them together in a room, for ideation to know a lot better.

What is the reason why the Welcome e-mails where rather boring and why it caused them so much  displeasure and they stated they following reasons

1. They were still sulking about how their introduction mails where before when they joined the

company.

2. The picture included in the e-mails, does no justice to what they look like in real life and felt that

the HR Team never mentioned why they need the pictures at all in the first place.

3. People had exciting things more things they would love people to know about other than their

degrees and work experiences

4. The outlook of the mail itself looks rather boring and as such they were never really excited

about meeting the people

5. They just thought that the company as a whole was rigid

Then we got into the What if Stage: This is what could be there preferences instead

1. So we applied the Visualization technique whereby they told us how from start to finish they will

like to receive new employees to the company.

2.  They made preferences for wanting people to do videos and talking about themselves.

3.  They would prefer people resuming with a welcome chant other than the normal taking  them round into offices

4.  They will like to Buddy e-mail to come with phone numbers so that they can buzz the  new hire before he even joins the company,

5.  They will like to see the new hires talk about their kind of music, favorite colors,  mention their preferred sport et al

6.  Make their office space as cosy as possible with Balloons and chocolates on their desks  on the first day of resumption.

While all of this information gathering  was going on, we then realized that so many people were not  only bitter about introduction e-mail alone but how people are generally welcomed into the company  and we were able to connect with this.

Now we will go into the phase of What Wows:

1.  They made preferences for wanting  people to do videos and talking about themselves –  This could be very difficult as we do not have a IT support on streaming videos in the  office as they may sap up a lot of bandwidth in a short time

2.  They would prefer people resuming with a welcome chant other than the normal taking  them round into offices : This will not cost anything but to  advise the welcoming team  to come up with an idea of what kind of chant will excite a new employee

3.  They will like to Buddy e-mail to come with phone numbers so that they can buzz the  new hire before he even joins the company : This works and can definitely be done

4.  They will like to see the new hires talk about their kind of music, favorite colors,  mention their preferred sport et al – We may need to seek an approval from  Management and what if he likes an artiste who be just be unruly and doesn’t have a  good brand name and as such  people may judge him wrongly

5.  Make their office space as cosy as possible with Balloons and chocolates on their desks  on the first day of resumption- A welcome balloon with some chocolates and perhaps  some branded items will be so exciting , this is within budget.

6.  This idea came from outside of the “ What is “  period and that is generally changing the  look  and feel of  the email itself .

Now we will go into the phase of What Works:

1. They would prefer people resuming with a welcome chant other than the normal taking them

around into offices : This will not cost anything but to  advise the welcoming team  ,This is  doable and should be implemented

2. They will like to Buddy e-mail to come with phone numbers so that they can buzz the new hire

before he even joins the company : This works and can definitely be done- Can be implemented

3. Make their office space as cozy as possible with Balloons and chocolates on their desks on the

first day of resumption- A welcome balloon with some chocolates and perhaps some branded  items will be so exciting , this is within budget.- Should  be implemented

4. This will be to generally to overhaul the e-mail and its style of delivery, perhaps make it more

colorful and add some live to it. Generally the look and feel should be changed to give it more  life.

Learning Launch:

We then went ahead and tried it for a pilot phase of up to a month and at the end of the trial the  following worked better

1.  They would prefer people resuming with a welcome chant other than the normal taking them

around into offices: This will not cost anything but to advise the welcoming team, This is doable and  should be implemented – This worked perfectly and the acceptance rate was on the high side at over  90% were happy to sing the songs at all times.

2.  They will like to Buddy e-mail to come with phone numbers so that they can buzz the new hire

before he even joins the company : This works and can definitely be done- Can be implemented – They  preferred to meet him up in the morning other than call-in them before they resumed

3.  Make their office space as cosy as possible with Balloons and chocolates on their desks on the

first day of resumption- A welcome balloon with some chocolates and perhaps some branded items will  be so exciting and, this is within budget.- This was accepted at 100% and everyone showed satisfaction  towards this move

4.  This will be to generally to overhaul the e-mail and its style of delivery, perhaps make it more

colorful and add some live to it. Generally the look and feel should be changed to give it more life. The  new email format had a new look and feel and even felt more modern and millennials jumped at it  almost immediately.

Challenges on the project

1. They could hardly have a full hour without attending to their emails  2. Some of participants actually felt that they were not going to add value as they believed

that status quo was the bigger reason why people were not generally happy about  certain issues in the organization.

Selection : I decide to use the Story telling approach as that gives the true picture and this will readily  enhance empathy as this brings a human face to wanting to solve the problem

Insight : I realized that the story telling digs deeper into people being able to  come to one page and then they decide to be more open  to ensure the  necessary areas for improvement are properly covered.

Approach: I will like to see more Visualizations to come up with a clearer  picture as this will guide to ensuring that you welcome diversity and inclusion  as this set of people may come from different cultures and you may need to  physically they talk or see ideas

Major Heights:

1. There was this excitement to get the project done as Management

was in full agreement of execution this small but tough task and the time line  projected as apt.

Instructions

Select one of the four design  thinking tools presented in the  course (listed below) that you  are interested in applying to a  challenge of your choice.

Tools:

Visualization (Module 1)

Storytelling (Module 2)

Mind Mapping (Module 3)

Learning Launch (Module 4)

Use the Assignment Rubric  including the following elements  to guide the development of your  reflection. Any images you  create/take can also be included,  but are not required.

Elements:

Challenge: Describe your  challenge, including all relevant  information.

Selection: In your own words,  briefly describe the tool you  selected (e.g., what it is and why  you selected it for your challenge  -- including any appropriate  video lecture references).

Application: Describe how you  applied the tool you selected to  your challenge (e.g., what you  did and how the tool was applied  effectively or ineffectively).

Insight: Describe the insight  you gained from applying the


Title : INTRODUCTION OF NEW HIRES INTO THE COMPANY Whenever New Hires joined the company , the Human resource team usually sends out an e - mail companywide introducing the new staff where we mention a little detail about the staff and some of his bio - data , just something to put a face to the new entrant Each time the e - mail was sent out we noticed that more people called in to complain about one thing or the other in the mail . This became more frequent as we churned out more new employees and the calls never stopped coming from older employees in the organization . We also noticed that we hardly have people happily accept the newbies as there was some sort of cold shoulder displayed to the new employees . We then went ahead by introducing the Buddy system whereby when the New Hire joins ; he simply has an employee he is paired with who actually helps him settle into the company with ease . However , the calls did not stop . This was rather amazing as we presumed that the introduction of the buddy system would have helped in staff showing more acceptances into the organization . We then decided to have an avenue where we could call in both the fresh new hires and old employees and some line managers who we felt that we could interact with them to decide on what what the problem was . So we brought them together in a room , for ideation to know a lot better . What is the reason why the Welcome e - mails where rather boring and why it caused them so much displeasure and they stated they following reasons 1 . They were still sulking about how their introduction mails where before when they joined the company . 2 . The picture included in the e - mails , does no justice to what they look like in real life and felt that the HR Team never mentioned why they need the pictures at all in the first place . 3 . People had exciting things more things they would love people to know about other than their degrees and work experiences 4 . The outlook of the mail itself looks rather boring and as such they were never really excited about meeting the people 5 . They just thought that the company as a whole was rigid Then we got into the What if Stage : This is what could be there preferences instead 1 . So we applied the Visualization technique whereby they told us how from start to finish they will like to receive new employees to the company . 2 . They made preferences for wanting people to do videos and talking about themselves . 3 . They would prefer people resuming with a welcome chant other than the normal taking them round into offices 4 . They will like to Buddy e - mail to come with phone numbers so that they can buzz the new hire before he even joins the company , 5 . They will like to see the new hires talk about their kind of music , favorite colors , mention their preferred sport et al 6 . Make their office space as cosy as possible with Balloons and chocolates on their desks on the first day of resumption . While all of this information gathering was going on , we then realized that so many people were not only bitter about introduction e - mail alone but how people are generally welcomed into the company and we were able to connect with this . Now we will go into the phase of What Wows : 1 . They made preferences for wanting people to do videos and talking about themselves – This could be very difficult as we do not have a IT support on streaming videos in the office as they may sap up a lot of bandwidth in a short time 2 . They would prefer people resuming with a welcome chant other than the normal taking them round into offices : This will not cost anything but to advise the welcoming team to come up with an idea of what kind of chant will excite a new employee 3 . They will like to Buddy e - mail to come with phone numbers so that they can buzz the new hire before he even joins the company : This works and can definitely be done 4 . They will like to see the new hires talk about their kind of music , favorite colors , mention their preferred sport et al – We may need to seek an approval from Management and what if he likes an artiste who be just be unruly and does n’t have a good brand name and as such people may judge him wrongly 5 . Make their office space as cosy as possible with Balloons and chocolates on their desks on the first day of resumption- A welcome balloon with some chocolates and perhaps some branded items will be so exciting , this is within budget . 6 . This idea came from outside of the “ What is “ period and that is generally changing the look and feel of the email itself . Now we will go into the phase of What Works : 1 . They would prefer people resuming with a welcome chant other than the normal taking them around into offices : This will not cost anything but to advise the welcoming team , This is doable and should be implemented 2 . They will like to Buddy e - mail to come with phone numbers so that they can buzz the new hire before he even joins the company : This works and can definitely be done- Can be implemented 3 . Make their office space as cozy as possible with Balloons and chocolates on their desks on the first day of resumption- A welcome balloon with some chocolates and perhaps some branded items will be so exciting , this is within budget.- Should be implemented 4 . This will be to generally to overhaul the e - mail and its style of delivery , perhaps make it more colorful and add some live to it . Generally the look and feel should be changed to give it more life . Learning Launch : We then went ahead and tried it for a pilot phase of up to a month and at the end of the trial the following worked better 1 . They would prefer people resuming with a welcome chant other than the normal taking them around into offices : This will not cost anything but to advise the welcoming team , This is doable and should be implemented – This worked perfectly and the acceptance rate was on the high side at over 90 % were happy to sing the songs at all times . 2 . They will like to Buddy e - mail to come with phone numbers so that they can buzz the new hire before he even joins the company : This works and can definitely be done- Can be implemented – They preferred to meet him up in the morning other than call - in them before they resumed 3 . Make their office space as cosy as possible with Balloons and chocolates on their desks on the first day of resumption- A welcome balloon with some chocolates and perhaps some branded items will be so exciting and , this is within budget.- This was accepted at 100 % and everyone showed satisfaction towards this move 4 . This will be to generally to overhaul the e - mail and its style of delivery , perhaps make it more colorful and add some live to it . Generally the look and feel should be changed to give it more life . The new email format had a new look and feel and even felt more modern and millennials jumped at it almost immediately . Challenges on the project 1 . They could hardly have a full hour without attending to their emails 2 . Some of participants actually felt that they were not going to add value as they believed that status quo was the bigger reason why people were not generally happy about certain issues in the organization . Selection : I decide to use the Story telling approach as that gives the true picture and this will readily enhance empathy as this brings a human face to wanting to solve the problem Insight : I realized that the story telling digs deeper into people being able to come to one page and then they decide to be more open to ensure the necessary areas for improvement are properly covered . Approach : I will like to see more Visualizations to come up with a clearer picture as this will guide to ensuring that you welcome diversity and inclusion as this set of people may come from different cultures and you may need to physically they talk or see ideas Major Heights : 1 . There was this excitement to get the project done as Management was in full agreement of execution this small but tough task and the time line projected as apt . Instructions Select one of the four design thinking tools presented in the course ( listed below ) that you are interested in applying to a challenge of your choice . Tools : Visualization ( Module 1 ) Storytelling ( Module 2 ) Mind Mapping ( Module 3 ) Learning Launch ( Module 4 ) Use the Assignment Rubric including the following elements to guide the development of your reflection . Any images you create / take can also be included , but are not required . Elements : Challenge : Describe your challenge , including all relevant information . Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and why you selected it for your challenge -- including any appropriate video lecture references ) . Application : Describe how you applied the tool you selected to your challenge ( e.g. , what you did and how the tool was applied effectively or ineffectively ) . Insight : Describe the insight you gained from applying the