PROBLEM IDENTIFIED :

Customer stopped making payment and became a NPA customer.

ANALYZING PROBLEM :

This a problem of a customer who purchased a new swift. Our customer purchase hire purchase  finance to purchase the vehicle. Initially he was making payment regularly but suddenly he stopped  making it. We have visited his place and tried to analyze the reason of default.

Analysis  of the problem  - STRUCTURING OF THE PROBLEM TO FIND ROUTE COUSE

a) Vehicle was met with accident

b) Could not able to lodge Insurance claim

c) RC book was not received

d) Administration problem (police harassing for docs)

DISCUSSION WITH THE CUSTOMER

Upon discussing with the customer in details the root cause of the problem was found i.e. VEHICLE  DOCUMENT

Reason for not issuing the vehicular document (RC book) was either customer not made complete  payment to dealer or he made it to salesman who ditched him.

EXPECTED SOLUTION :

These were the options to solve the document problem:

a) Dealer visit

b) Broker approach

c) Consulting RTO

We have arranged a meeting with customer and dealer’s manager but it won’t work out as the  salesman resigned the company last month and there was a due amount reflecting in there system.

Customer also approached local broker to get the things done but they were charging very high.

Finally we took him to RTO office with his vehicle and rest of the documents and applied for  duplicate RC issuance in very nominal fees. After few days he received his RC book delivered in his  mailing address.

CONCLUSION

From the above options the result oriented was consulting RTO by which we managed to get the  desired result.

TEST RESULT / OUTCOME :

With this solution we got the document. Customer was very happy with the outcome and our  support which we rendered to him. In result he has updated all his outstanding dues and wanted to  settle the case at once in next month.


PROBLEM IDENTIFIED : Customer stopped making payment and became a NPA customer . ANALYZING PROBLEM : This a problem of a customer who purchased a new swift . Our customer purchase hire purchase finance to purchase the vehicle . Initially he was making payment regularly but suddenly he stopped making it . We have visited his place and tried to analyze the reason of default . Analysis of the problem - STRUCTURING OF THE PROBLEM TO FIND ROUTE COUSE a ) Vehicle was met with accident b ) Could not able to lodge Insurance claim c ) RC book was not received d ) Administration problem ( police harassing for docs ) DISCUSSION WITH THE CUSTOMER Upon discussing with the customer in details the root cause of the problem was found i.e. VEHICLE DOCUMENT Reason for not issuing the vehicular document ( RC book ) was either customer not made complete payment to dealer or he made it to salesman who ditched him . EXPECTED SOLUTION : These were the options to solve the document problem : a ) Dealer visit b ) Broker approach c ) Consulting RTO We have arranged a meeting with customer and dealer ’s manager but it wo n’t work out as the salesman resigned the company last month and there was a due amount reflecting in there system . Customer also approached local broker to get the things done but they were charging very high . Finally we took him to RTO office with his vehicle and rest of the documents and applied for duplicate RC issuance in very nominal fees . After few days he received his RC book delivered in his mailing address . CONCLUSION From the above options the result oriented was consulting RTO by which we managed to get the desired result . TEST RESULT / OUTCOME : With this solution we got the document . Customer was very happy with the outcome and our support which we rendered to him . In result he has updated all his outstanding dues and wanted to settle the case at once in next month .