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Reflection – Visualization

Challenge

I’m working as project manager in a multi-national collaborative program involving, since years, 4 main  companies, coming from different countries, historically managed through a third party management  agency. Recently my company won an important campaign for which assumed a lead role in respect to the  other 3 companies and the management agency as well. After decades in which the program was running  with well standardize and known processes, we were forced to completely re-design them to accommodate  the new role my company assumed into the overall program. In particular, we became responsible and  accountable of processes for which, so far, we were simple contributor being, until now, under  responsibility of the management agency.

Selection

Due to the complexity of the program and the interdependencies between the 3 partner companies, the  managment agency and thousand of suppliers  coming from EU and US, we selected the Visualization tool  as the most appropriate tool to understand the "What is" scenario.

Application

We launched weekly review sessions, involving focal points coming from all the internal departments  involved in the program (Procurement, Commercial, Logistic, Production, Financial, Customer Support). To  do that, we reserved a dedicated “war room” whose walls have been completely cover of paper in which  we drawn down blocks diagrams trying to catch all the implications and the interdependencies.

Next step was to identify the main streams and to deeply analyse them in more limited groups. The results  were finally shared among all the focal points and their responsible as well to obtain commitment.

Insight

I learned that as much the situation you have to analyse is complex, as more the Visualisation tool help you  to have a clear understanding of the overall situation while, using an analytical tool you can loose some  piece of the puzzle.

Approach

Next time we could extend the review sessions not only to the internal stakeholder but also to the external  ones in order to obtain an overview of the end-to end process and be more focused on final customer  needs.


\r Reflection – Visualization Challenge I ’m working as project manager in a multi - national collaborative program involving , since years , 4 main companies , coming from different countries , historically managed through a third party management agency . Recently my company won an important campaign for which assumed a lead role in respect to the other 3 companies and the management agency as well . After decades in which the program was running with well standardize and known processes , we were forced to completely re - design them to accommodate the new role my company assumed into the overall program . In particular , we became responsible and accountable of processes for which , so far , we were simple contributor being , until now , under responsibility of the management agency . Selection Due to the complexity of the program and the interdependencies between the 3 partner companies , the managment agency and thousand of suppliers coming from EU and US , we selected the Visualization tool as the most appropriate tool to understand the " What is " scenario . Application We launched weekly review sessions , involving focal points coming from all the internal departments involved in the program ( Procurement , Commercial , Logistic , Production , Financial , Customer Support ) . To do that , we reserved a dedicated “ war room ” whose walls have been completely cover of paper in which we drawn down blocks diagrams trying to catch all the implications and the interdependencies . Next step was to identify the main streams and to deeply analyse them in more limited groups . The results were finally shared among all the focal points and their responsible as well to obtain commitment . Insight I learned that as much the situation you have to analyse is complex , as more the Visualisation tool help you to have a clear understanding of the overall situation while , using an analytical tool you can loose some piece of the puzzle . Approach Next time we could extend the review sessions not only to the internal stakeholder but also to the external ones in order to obtain an overview of the end - to end process and be more focused on final customer needs .