Akram Akram  Reflection – Learning Launch  Tool      Challenge   As a business analyst in my organizations, my/ our challenge is to improve service level (SLA) our  operation process in order to to increase customer satisfaction. The project scope includes  developing or creating new business processes and its project involve operation team, IT team and  marketing teams. The project is limited to internal resources (budget and employee time). Main  problems is ineffective and inefficient the workflow.    Selection   we decide to use the learning launch tool because it is an experiment to quickly test our idea so we  can explore which idea will give best result.    Application   Our first learning launch, we focused to test our new business process. We expected every team  member could do their jobs follow the new workflow. And the second learning launch we test how  the new workflow can improve our service level.    Insight   By applying the learning launch tool. We could test our new concept and our assumptions. The result  is we could implement our new workflow, not just an idea and assumption.     Approach   The learning launch is suitable for our team, because we needs to test our idea and our assumption  so we can review and improve the concept before its full implementation


Akram Akram Reflection – Learning Launch Tool Challenge As a business analyst in my organizations , my/ our challenge is to improve service level ( SLA ) our operation process in order to to increase customer satisfaction . The project scope includes developing or creating new business processes and its project involve operation team , IT team and marketing teams . The project is limited to internal resources ( budget and employee time ) . Main problems is ineffective and inefficient the workflow . Selection we decide to use the learning launch tool because it is an experiment to quickly test our idea so we can explore which idea will give best result . Application Our first learning launch , we focused to test our new business process . We expected every team member could do their jobs follow the new workflow . And the second learning launch we test how the new workflow can improve our service level . Insight By applying the learning launch tool . We could test our new concept and our assumptions . The result is we could implement our new workflow , not just an idea and assumption . Approach The learning launch is suitable for our team , because we needs to test our idea and our assumption so we can review and improve the concept before its full implementation