Supplier’s Journey

The challenge aimed to understand the journey of a company supplier from the moment the  company hires the service until the moment the supplier issues an invoice to receive from the  company.

The tool used was the user journey to identify the "what is" stage. The reason for choosing the user  journey was based on identifying all interactions and which touchpoints a supplier typically uses on a  daily basis. All the people who have a role in the journey were involved in the exercise. After this  exercise we make an individual vote for the steps that are considered unnecessary and easily  removed from the process.

As feedback this exercise allowed everyone to have a visibility of the process and I believe that the  method used was very useful. Despite the current procedures being written, the visualization  allowed everyone to quickly identify unnecessary steps in order to improve this user's Journey.

The fact that it is an exercise that promotes collaboration between everyone, I realized that the  mood of each participant at the end of the exercise was very positive, as they were communicative  and in a good mood.

There are some points to improve, being a large group the biggest challenge was ensuring that  everyone participated.

After this exercise, we move on to What if stage where everyone through a brainstorming session  can contribute their ideas to a new process with the aim of improving the supplier's journey.

Design Thinking is an excellent tool that should be applied on a daily basis in organizations, because  it allows not only the collaboration of all but also promotes team spirit and a sense of urgency to  solve existing problems. I firmly believe with this methodology it will be possible to achieve financial  and non-financial results in the company.


Supplier ’s Journey The challenge aimed to understand the journey of a company supplier from the moment the company hires the service until the moment the supplier issues an invoice to receive from the company . The tool used was the user journey to identify the " what is " stage . The reason for choosing the user journey was based on identifying all interactions and which touchpoints a supplier typically uses on a daily basis . All the people who have a role in the journey were involved in the exercise . After this exercise we make an individual vote for the steps that are considered unnecessary and easily removed from the process . As feedback this exercise allowed everyone to have a visibility of the process and I believe that the method used was very useful . Despite the current procedures being written , the visualization allowed everyone to quickly identify unnecessary steps in order to improve this user 's Journey . The fact that it is an exercise that promotes collaboration between everyone , I realized that the mood of each participant at the end of the exercise was very positive , as they were communicative and in a good mood . There are some points to improve , being a large group the biggest challenge was ensuring that everyone participated . After this exercise , we move on to What if stage where everyone through a brainstorming session can contribute their ideas to a new process with the aim of improving the supplier 's journey . Design Thinking is an excellent tool that should be applied on a daily basis in organizations , because it allows not only the collaboration of all but also promotes team spirit and a sense of urgency to solve existing problems . I firmly believe with this methodology it will be possible to achieve financial and non - financial results in the company .