Design thinking for innovation – Final assignment.

The main challenge for this final assignment is related to the lack on ownership and cooperation my  employees have when we are working and they have to work hard. Basically, they do not  understand that if they don`t do a good job and perform, the company will not generate money  hence they will not be able to keep their jobs.

I am the chief of spare parts at a big cars company in my country. I`m in charge of both, the sales  team and the were house team. Unfortunately, I have not been able to increase the production of the  sales team so far and I see that they do not want to perform, they are working really slow and they  do not care about the customer. This small team is composed by 3 sellers and one manager. This is

the challenge I have chosen for the final assignment.

The tool that I have selected in order to face and solve this challenge is the storytelling one, that we  have seen it on the module number 2. I believe the storytelling is a very important and powerful tool  and if I can apply it right, my message will be more powerful and I will be able to get the best out of  every single member of my team.

So far what my sales team has told me and what I have observed, is that they feel like no one cares  about them. They tend to think that no one is looking at their results and no one is even saying thank  you to them. This has changed the mood of their office in a way that coming to work isn`t fun  anymore.

I should be the one changing this and I should be the first to apologize to them because of this  situation. My employees are my number 1 priority and sometimes I do not say it the way I should.  That`s the main thing I need to change and I believe this tool has helped me to improve my  communication skills and strategy. I want them to know how much I care about them and I need  them to understand that they are a key asset to our company.

After taking this course I have learned the power of taking a different approach, not using the cold  numbers but telling a story about commitment, mutual help, success and partnership. I have

changed my speech in front of my sales team and I have been doing this for the last 2 weeks. So far  I have seen a 180 degrees change on their attitude, the general mood of the team and even the  result! We are selling 65% more than what we used to sell over the last 12 months.

It has been amazing to learn a tool so powerful and at the same time, so simple. You just need to  have more empathy and be willing to transmit and generate emotions to your team and things will  get better. At the end of the day, we all pursue the same objective.


Design thinking for innovation – Final assignment . The main challenge for this final assignment is related to the lack on ownership and cooperation my employees have when we are working and they have to work hard . Basically , they do not understand that if they don`t do a good job and perform , the company will not generate money hence they will not be able to keep their jobs . I am the chief of spare parts at a big cars company in my country . I`m in charge of both , the sales team and the were house team . Unfortunately , I have not been able to increase the production of the sales team so far and I see that they do not want to perform , they are working really slow and they do not care about the customer . This small team is composed by 3 sellers and one manager . This is the challenge I have chosen for the final assignment . The tool that I have selected in order to face and solve this challenge is the storytelling one , that we have seen it on the module number 2 . I believe the storytelling is a very important and powerful tool and if I can apply it right , my message will be more powerful and I will be able to get the best out of every single member of my team . So far what my sales team has told me and what I have observed , is that they feel like no one cares about them . They tend to think that no one is looking at their results and no one is even saying thank you to them . This has changed the mood of their office in a way that coming to work isn`t fun anymore . I should be the one changing this and I should be the first to apologize to them because of this situation . My employees are my number 1 priority and sometimes I do not say it the way I should . That`s the main thing I need to change and I believe this tool has helped me to improve my communication skills and strategy . I want them to know how much I care about them and I need them to understand that they are a key asset to our company . After taking this course I have learned the power of taking a different approach , not using the cold numbers but telling a story about commitment , mutual help , success and partnership . I have changed my speech in front of my sales team and I have been doing this for the last 2 weeks . So far I have seen a 180 degrees change on their attitude , the general mood of the team and even the result ! We are selling 65 % more than what we used to sell over the last 12 months . It has been amazing to learn a tool so powerful and at the same time , so simple . You just need to have more empathy and be willing to transmit and generate emotions to your team and things will get better . At the end of the day , we all pursue the same objective .