Using Learning Launch in developing communication between two teams.

1. Challenge

Challenge is the limitations and dissatifaction in current communication between two teams that are  in different geographical locations. The tools in use are standard ways of communication: telephone  calls, emails, p2p chat, online meetings.

Main concerns:

*The teams feel that they are not getting enough status info about the projects ongoing in other  team.

*When info is shared between teams, it is often only person to person in email or chat, and other  team members are not informed.

*Lack of feedback for queries to other team.

*Quick action is needed to improve the coordination of current urgent topics.

2. Selection:

Out of the 4 tools, the Learning Launch looks to be best suited for this challenge, as it involves  immediate action that we need, both teams can test out and give feedback from day one. The  storytelling, visualization and mind mapping can also be alternative ways here in the longer and  more thorough perspective.

3. Application:

A simple team chat application was used to test the group chat between the two teams. The  application starts with PC startup, has notifications when new info is added by any member – so  easy to follow and automatically accessible. Different topics can be tracked, replies, mentions and  search functions are available. Every team member from the two teams took it into use and specific  period was decided, after which the efficiency of this solution is evaluated based on the feedback  from team members and especially the usage of the new collaboration application.

4. Insight:

The tool was received well and was found very useful by both teams.

Here are the findings from the test period:

*The exact ways of working, formulating and sharing the info in the tool will evolve with experience.

*Peer pressure in „room“ with all people, especially others action and communication is great  additional motivation to respond quickly to other teams queries. This looks to be one of the greatest  findings using the new tool.

*The info shared in collaboration tool reaches easily everyone, is simple to track as the topics are  arranged in conversation style with the functionality is easy to find your request and answer.

All in all, it is viable option to be used to improve the communication with the challenges the two  teams have.

5. Approach:

Here are the afterthoughts:

*With one team using internally this specific tool it was the fastest way to get immediate action on  the way improving the communication in urgent topics. Also they shared experience and tips using  it.

*To further improve the communication and if there are specific needs that are not met, the other  design thinking tools can be used, some examples:

- mind mapping to map all communication challenges for different roles and tasks in teams

- adding visualization option to explain some topics in the new tool.

- storytelling to understand and start with solving the specific challenges in communication


Using Learning Launch in developing communication between two teams . 1 . Challenge Challenge is the limitations and dissatifaction in current communication between two teams that are in different geographical locations . The tools in use are standard ways of communication : telephone calls , emails , p2p chat , online meetings . Main concerns : * The teams feel that they are not getting enough status info about the projects ongoing in other team . * When info is shared between teams , it is often only person to person in email or chat , and other team members are not informed . * Lack of feedback for queries to other team . * Quick action is needed to improve the coordination of current urgent topics . 2 . Selection : Out of the 4 tools , the Learning Launch looks to be best suited for this challenge , as it involves immediate action that we need , both teams can test out and give feedback from day one . The storytelling , visualization and mind mapping can also be alternative ways here in the longer and more thorough perspective . 3 . Application : A simple team chat application was used to test the group chat between the two teams . The application starts with PC startup , has notifications when new info is added by any member – so easy to follow and automatically accessible . Different topics can be tracked , replies , mentions and search functions are available . Every team member from the two teams took it into use and specific period was decided , after which the efficiency of this solution is evaluated based on the feedback from team members and especially the usage of the new collaboration application . 4 . Insight : The tool was received well and was found very useful by both teams . Here are the findings from the test period : * The exact ways of working , formulating and sharing the info in the tool will evolve with experience . * Peer pressure in „ room “ with all people , especially others action and communication is great additional motivation to respond quickly to other teams queries . This looks to be one of the greatest findings using the new tool . * The info shared in collaboration tool reaches easily everyone , is simple to track as the topics are arranged in conversation style with the functionality is easy to find your request and answer . All in all , it is viable option to be used to improve the communication with the challenges the two teams have . 5 . Approach : Here are the afterthoughts : * With one team using internally this specific tool it was the fastest way to get immediate action on the way improving the communication in urgent topics . Also they shared experience and tips using it . * To further improve the communication and if there are specific needs that are not met , the other design thinking tools can be used , some examples : - mind mapping to map all communication challenges for different roles and tasks in teams - adding visualization option to explain some topics in the new tool . - storytelling to understand and start with solving the specific challenges in communication