Reflection – Mind Mapping

Challenge & Selection

I am working in IT industry and as a part of profile I am mainly handling AMS contracts to support  client IT application with our experts. My main challenge is to provide 24*7 IT support to our clients  and keep their applications running as per service level agreement with the help of my team. These  applications are integrated with each other and due to complexity of system and data flow I was  facing various issues of integration failure. To analyse root causes we have launched Failure mode  analysis tool to find issues in system and fix it permanently.

Application

To perform failure mode analysis, I have identified subject matter experts from my team, and we  have conducted sessions. I used mind mapping tool “Freehand” and identified repetitive issues first  to focus on fixing them. For each issue I have identified subject matter expert and discussed possible  reasons of failure, with detailed discussion I have reached on various points. At this level we had  concluded various points and now another challenge was lying with us to fix them permanently. This  level we all are gathered as a team and used sticky notes with two different colours, Yellow- Yellow  colour that is what we know about issue and Pink for possible solution of issue. This activity helps  me and the whole team to learn and explore new things

Insight & Approach

With the help of Mind mapping tool, I have reached on root causes of various issues and fixed them  permanently. But this activity helped us as a team in various ways

1) We have identified new ideas and suggestions to offer our clients   2) We have developed proof of concepts and ready with us to grab new opportunities and

clients

3) Whole team got cross functional knowledge about from various subject experts

With this experience we have started this practice in other areas and in various projects and started  including experts in other functions as well


Reflection – Mind Mapping Challenge & Selection I am working in IT industry and as a part of profile I am mainly handling AMS contracts to support client IT application with our experts . My main challenge is to provide 24 * 7 IT support to our clients and keep their applications running as per service level agreement with the help of my team . These applications are integrated with each other and due to complexity of system and data flow I was facing various issues of integration failure . To analyse root causes we have launched Failure mode analysis tool to find issues in system and fix it permanently . Application To perform failure mode analysis , I have identified subject matter experts from my team , and we have conducted sessions . I used mind mapping tool “ Freehand ” and identified repetitive issues first to focus on fixing them . For each issue I have identified subject matter expert and discussed possible reasons of failure , with detailed discussion I have reached on various points . At this level we had concluded various points and now another challenge was lying with us to fix them permanently . This level we all are gathered as a team and used sticky notes with two different colours , Yellow- Yellow colour that is what we know about issue and Pink for possible solution of issue . This activity helps me and the whole team to learn and explore new things Insight & Approach With the help of Mind mapping tool , I have reached on root causes of various issues and fixed them permanently . But this activity helped us as a team in various ways 1 ) We have identified new ideas and suggestions to offer our clients 2 ) We have developed proof of concepts and ready with us to grab new opportunities and clients 3 ) Whole team got cross functional knowledge about from various subject experts With this experience we have started this practice in other areas and in various projects and started including experts in other functions as well