Assignment Rubric

Reflection – Visualization

Challenge

As an occupational physician at a large bank in my country, I live with several

challenges on a daily basis. Last year I was responsible for the Readaptation Program,  which is a program offered to employees who have temporary physical or mental  limitations due to their health condition and need to adjust their work activities. These  workers are monitored by the medical team for six months, where a work plan is  prepared with adjustments to their activities based on their health limitations and with  gradual evolution in order to recover their functionalities at the end of the program.  When I took over the coordination of the program, I had many difficulties due to the  lack of engagement of the workers' managers who entered the program, including the  lack of perception of the program's value and failure to comply with the restrictions  suggested by the medical team.

Selection

The tool I used was the visualization tool, or visual thinking, to better understand

the pain of different players and stakeholders for a broader understanding of a problem  between different groups, with different pains and perceptions. It is important to make  this diagnosis before starting a solution.

Application

At the beginning of the project, I used the visualization tool, drawing the journey

of the workers who entered the program, the journey of the managers of these  employees and the doctors who supported the assistance of these workers. To support  me in this visualization and identification of problems, I put post-it´s on a wall and invited  coworkers who already had experience or some contact in this project to map the main  pains. After this phase, I conducted activities interviews with workers who participated  in the program to understand their pain, the strengths and weaknesses of the program.  I also performed the same procedure with the managers who had workers in the  program. Mapping the journey and the pain was fundamental to understand the  problems with different views of the two main audiences served by the program, which  often have conflicting desires.

Insight

The insight I had during this project was the perception that despite the different

visions and pains presented, those involved had an interest in helping to improve the  program and add value for everyone, and were open to collaborating with the  discussions and designing the solutions.

After designing the journey and understanding the points for improvement, the

groups were invited to participate in a collaborative Hackathon to design a solution,  personas were built to improve the understanding of situations and think of a solution  to different problems of different audiences and the collaboration was positive. .

Six months after the implementation of the improvements, quantitative and

qualitative research was carried out to evaluate the program's improvement indicators,  and the initial results were promising.

Approach

Next time, I could add leave my place of coordinator and take the place of the

doctor who performs the care for a few weeks so that I can better understand the reality  and the problems of those on the edge and thus be able to be more empathetic in  solutions. discovered that the most valuable aspect is the shared insights and learning,  next time I would use the visualization activity as a starting point for a series of design  thinking activities.


Assignment Rubric Reflection – Visualization Challenge As an occupational physician at a large bank in my country , I live with several challenges on a daily basis . Last year I was responsible for the Readaptation Program , which is a program offered to employees who have temporary physical or mental limitations due to their health condition and need to adjust their work activities . These workers are monitored by the medical team for six months , where a work plan is prepared with adjustments to their activities based on their health limitations and with gradual evolution in order to recover their functionalities at the end of the program . When I took over the coordination of the program , I had many difficulties due to the lack of engagement of the workers ' managers who entered the program , including the lack of perception of the program 's value and failure to comply with the restrictions suggested by the medical team . Selection The tool I used was the visualization tool , or visual thinking , to better understand the pain of different players and stakeholders for a broader understanding of a problem between different groups , with different pains and perceptions . It is important to make this diagnosis before starting a solution . Application At the beginning of the project , I used the visualization tool , drawing the journey of the workers who entered the program , the journey of the managers of these employees and the doctors who supported the assistance of these workers . To support me in this visualization and identification of problems , I put post - it´s on a wall and invited coworkers who already had experience or some contact in this project to map the main pains . After this phase , I conducted activities interviews with workers who participated in the program to understand their pain , the strengths and weaknesses of the program . I also performed the same procedure with the managers who had workers in the program . Mapping the journey and the pain was fundamental to understand the problems with different views of the two main audiences served by the program , which often have conflicting desires . Insight The insight I had during this project was the perception that despite the different visions and pains presented , those involved had an interest in helping to improve the program and add value for everyone , and were open to collaborating with the discussions and designing the solutions . After designing the journey and understanding the points for improvement , the groups were invited to participate in a collaborative Hackathon to design a solution , personas were built to improve the understanding of situations and think of a solution to different problems of different audiences and the collaboration was positive . . Six months after the implementation of the improvements , quantitative and qualitative research was carried out to evaluate the program 's improvement indicators , and the initial results were promising . Approach Next time , I could add leave my place of coordinator and take the place of the doctor who performs the care for a few weeks so that I can better understand the reality and the problems of those on the edge and thus be able to be more empathetic in solutions . discovered that the most valuable aspect is the shared insights and learning , next time I would use the visualization activity as a starting point for a series of design thinking activities .