Teaching how to “role to position mapping” in an SAP implementation

Challenge

During an SAP large scale implementation I was responsible to conduct the end-user learning strategy  for employees impacted with the use of the new tool. During this assignment I was responsible to  deliver the “role mapping data base” to the learning team in the company. This deliverable was key to  ensure every employee in the company received the training accordingly to their position in the  organization. My team was pretty new and didn’t have previous experience conducting a role mapping  exercise that requires lots of diligence and accuracy to avoid mistakes. After asking my team showed me  a dry-run to see how they were going to conduct the activity I realized that they were not going to be  able to perform the activity in order to produce the expected result.

Selection

At the time I didn’t know I was going to select a specific tool of design thinking. I was unaware of the  approach and methodology. I randomly selected the “visualization” tool. Before learning about design  thinking I knew, as per my background in psychology and adult education, this was going to be a great  solution to show my team how to properly execute the role mapping activity and finalize the deliverable  on time.

Application

I booked a meeting room for two hours and with my team I explained step by step the process and what  I was hoping to receive after the exercise. The most impactful thing during the meeting was the way I  explained the process: I draw in the board using boxes and other diagrams step by step the large  process. Every time during my explanation I step in a sub-process or a deliverable within the overall  process I went to my computer and I showed them how that specific document was linked in the  approach, and then I continued drawing in the bard the next step until I finished my explanation. After  the exposition we had a large picture that was used by my team as a blueprint to conduct their mapping.

Insight

By that time I didn’t know I was using the visualization tool and I found it very powerful when trying to  be more concise when communicating your idea or expectations especially when you are in an  environment that demands to you to design solutions to solve very complex and abstract problems.

Approach

I find the visualization tool one of the most important tools when solving a problem with your team.   During the last projects I’ve worked for, I’ve always use this tool when designing solutions and it  encourages my teams to continue the conversation over something abstract and go beyond the ideas to  land into a more concrete designs. This tool is something that I’m planning to keep using it.


Teaching how to “ role to position mapping ” in an SAP implementation Challenge During an SAP large scale implementation I was responsible to conduct the end - user learning strategy for employees impacted with the use of the new tool . During this assignment I was responsible to deliver the “ role mapping data base ” to the learning team in the company . This deliverable was key to ensure every employee in the company received the training accordingly to their position in the organization . My team was pretty new and did n’t have previous experience conducting a role mapping exercise that requires lots of diligence and accuracy to avoid mistakes . After asking my team showed me a dry - run to see how they were going to conduct the activity I realized that they were not going to be able to perform the activity in order to produce the expected result . Selection At the time I did n’t know I was going to select a specific tool of design thinking . I was unaware of the approach and methodology . I randomly selected the “ visualization ” tool . Before learning about design thinking I knew , as per my background in psychology and adult education , this was going to be a great solution to show my team how to properly execute the role mapping activity and finalize the deliverable on time . Application I booked a meeting room for two hours and with my team I explained step by step the process and what I was hoping to receive after the exercise . The most impactful thing during the meeting was the way I explained the process : I draw in the board using boxes and other diagrams step by step the large process . Every time during my explanation I step in a sub - process or a deliverable within the overall process I went to my computer and I showed them how that specific document was linked in the approach , and then I continued drawing in the bard the next step until I finished my explanation . After the exposition we had a large picture that was used by my team as a blueprint to conduct their mapping . Insight By that time I did n’t know I was using the visualization tool and I found it very powerful when trying to be more concise when communicating your idea or expectations especially when you are in an environment that demands to you to design solutions to solve very complex and abstract problems . Approach I find the visualization tool one of the most important tools when solving a problem with your team . During the last projects I ’ve worked for , I ’ve always use this tool when designing solutions and it encourages my teams to continue the conversation over something abstract and go beyond the ideas to land into a more concrete designs . This tool is something that I ’m planning to keep using it .