Challenges and choices The first tool I used was a visualization or visual thinking tool,  which was used to reach a common understanding of the problem space between  different stakeholder groups before trying to identify and determine possible solutions  to the problem. Our customers are government agencies dedicated to applying  technological innovation to modernize their mission or to provide services to  customers who may be American citizens, companies, and non-citizens. I used the  technique of visualizing problem areas with blind people, and put forward a series of  questions or discussion suggestions, so that different stakeholder groups could learn  from each other, and at the same time, understand the scope, boundaries, key  elements and the relationship between the elements to consider When identifying  weaknesses and areas that need improvement or solutions, the application starts the  process by creating a table of problem areas. Trawmann, I will use any available  material to understand the environment. Existing materials can be procedures or  operating documents, training materials, marketing materials, GAO or other audit  reports. When materials are unavailable, I will conduct an informal interview with one  of the three stakeholders who are the first point of contact for the program. If  necessary, I will borrow the behind-the-scenes/behind-the-scenes concepts from  previous research and discuss them in David Gray’s The Connected Company. The  behind-the-scenes/behind-the-scenes approach helps reinforce the notion that every  service (including internal services) has a customer who interacts with the service  provider and the internal processes that enable the organization to provide the  service.The template I often start to use also has a column on the left to identify  partners and suppliers in the value chain, and a column on the right to identify  regulatory organizations, such as Congress, GAO, labor unions, advocacy groups,  etc. How the organization works. The scarecrow is very simple, using simple shapes  and icons provided in Visio or the Web. When the current view/back view does not  work, I will create different types of rendering based on the swim lanes of different  stakeholders or the advanced process flow of different formats. For this event, I will  divide the stakeholders into groups of 56 participants, each group representing a  different organization or area of interest. Each group will receive a poster-sized copy  of the scarecrow. You can write directly or use sticky notes to comment. I will give you  two or three questions that need to be answered, such as: 1) What key elements are  missing in the graphics? 2) How would you change the graph to more accurately reflect  your problem area? 3) What are your key thoughts on the relationships between  entities in the problem space? I will give you about 20 minutes to discuss the topic and  mark the timetable. Then I asked each group to point out their answers to these three  questions by pointing to the marks on their posters. When each group reports, I write  down the similarities of each group's views, and then write down the other ideas in the  group discussion on the attached copy of the chart. Use the poster as an artifact,  create a view that combines general ideas and new ideas from the group discussion,  and then create a revised diagram that contains the comments and suggested  changes that you agree with as a group.Perspectives and methods In this multi-group  exercise, I learned that although there is a chart, especially a revised chart, to include  your feedback, it is important to strengthen your understanding of the problem you are  dealing with. This is the most valuable aspect of the activity. However, it is: shared  knowledge and collaborative learning that occurs as you work to define the problem

space. The graph provides discussion points for different stakeholder groups so that  they can share their views and gain insight into possible causes of problems. Although  they can help create diagrams from blank boards, starting a conversation by jumping  off the scarecrow is a start for them. You can quickly see where they are on the chart  or where they are missing, and you can quickly gain new insights into the relationships  between key objects without having to spend time identifying them. They can also  identify variables in the problem space, that is, help them determine what they don’t  know, and in which areas they need to obtain information or data in order to provide  the value of the variable. Since I find knowledge sharing and learning the most  valuable, I will use visualization next time.


Challenges and choices The first tool I used was a visualization or visual thinking tool , which was used to reach a common understanding of the problem space between different stakeholder groups before trying to identify and determine possible solutions to the problem . Our customers are government agencies dedicated to applying technological innovation to modernize their mission or to provide services to customers who may be American citizens , companies , and non - citizens . I used the technique of visualizing problem areas with blind people , and put forward a series of questions or discussion suggestions , so that different stakeholder groups could learn from each other , and at the same time , understand the scope , boundaries , key elements and the relationship between the elements to consider When identifying weaknesses and areas that need improvement or solutions , the application starts the process by creating a table of problem areas . Trawmann , I will use any available material to understand the environment . Existing materials can be procedures or operating documents , training materials , marketing materials , GAO or other audit reports . When materials are unavailable , I will conduct an informal interview with one of the three stakeholders who are the first point of contact for the program . If necessary , I will borrow the behind - the - scenes / behind - the - scenes concepts from previous research and discuss them in David Gray ’s The Connected Company . The behind - the - scenes / behind - the - scenes approach helps reinforce the notion that every service ( including internal services ) has a customer who interacts with the service provider and the internal processes that enable the organization to provide the service . The template I often start to use also has a column on the left to identify partners and suppliers in the value chain , and a column on the right to identify regulatory organizations , such as Congress , GAO , labor unions , advocacy groups , etc . How the organization works . The scarecrow is very simple , using simple shapes and icons provided in Visio or the Web . When the current view / back view does not work , I will create different types of rendering based on the swim lanes of different stakeholders or the advanced process flow of different formats . For this event , I will divide the stakeholders into groups of 56 participants , each group representing a different organization or area of interest . Each group will receive a poster - sized copy of the scarecrow . You can write directly or use sticky notes to comment . I will give you two or three questions that need to be answered , such as : 1 ) What key elements are missing in the graphics ? 2 ) How would you change the graph to more accurately reflect your problem area ? 3 ) What are your key thoughts on the relationships between entities in the problem space ? I will give you about 20 minutes to discuss the topic and mark the timetable . Then I asked each group to point out their answers to these three questions by pointing to the marks on their posters . When each group reports , I write down the similarities of each group 's views , and then write down the other ideas in the group discussion on the attached copy of the chart . Use the poster as an artifact , create a view that combines general ideas and new ideas from the group discussion , and then create a revised diagram that contains the comments and suggested changes that you agree with as a group . Perspectives and methods In this multi - group exercise , I learned that although there is a chart , especially a revised chart , to include your feedback , it is important to strengthen your understanding of the problem you are dealing with . This is the most valuable aspect of the activity . However , it is : shared knowledge and collaborative learning that occurs as you work to define the problem space . The graph provides discussion points for different stakeholder groups so that they can share their views and gain insight into possible causes of problems . Although they can help create diagrams from blank boards , starting a conversation by jumping off the scarecrow is a start for them . You can quickly see where they are on the chart or where they are missing , and you can quickly gain new insights into the relationships between key objects without having to spend time identifying them . They can also identify variables in the problem space , that is , help them determine what they do n’t know , and in which areas they need to obtain information or data in order to provide the value of the variable . Since I find knowledge sharing and learning the most valuable , I will use visualization next time .