Challenge & Selection    The university I currently work for planned to start its first batch for  BBA(bachelor’s in business administration). Since it was the first batch  we didn’t have the experience as to how to make them into better  managers and leaders. But the foremost was how to make the students  feel welcomed and get adapted to the university so that we could easily  and within few weeks start their learning process. Because the early you  start the better.  Being the part of the HR department of the university, we had to come  up with methods and techniques for this.  We chose the visualisation tool. Why, because it is an easy and effective  tool. And it helps to make ideas tangible and concrete.    Application    We figured every student have in mind some expectations from the  university, how and in what way they want the faculty me members to  work and act towards them. The first year MBA students were asked to  participate in this process. We asked them to think about their first day  of college and about their expectations and experiences. And then to put  them into visual graphics or just into charts. After we had collected all  the data we then asked them to rate it.  Asked them in the based of their  expectations what was it they wanted us to improve and work towards.  We also asked them about the issues they faced as a fresher in the  university.  After we had some relevant ideas and information we started working  on them.  With every expectation that matched with the work ethics we put them  on the vision board. We looked into the rating and reviews of the  students. Then all the members of the HR group was asked to give ideas  and insights into how they think the expectations could be met and how  the low ratings could be prevented in the future.  Then we started classifying the data.  All the ideas were shared with the students and the students and the HR  members they together worked towards creating and choosing the idea  that works. Ideas they meet not only the needs of the students but are  also feasible by the departments of the university.  Groups of 5-6 were formed based on their similar ideas and concepts  and each group was to then prepare the presentation on why their plan

worked and if we could combine it with others to create a better  prototype.  After 3-4 sessions we had prepared a good plan that had the needs of the  students as well as the faculty members.  We experimented and got feedback and then again and again. Finally we  had ourselves the perfect plan to execute.    Insights & approach    What I have learned from conducting this exercise with several groups is  that while the graphic is important for reinforcing the  understanding of the problem we  are working to solve, the more valuable aspect of the activity is the  shared insights and shared learning that occurs while we are  working together to define the problem space.  The graphic gives the diverse group  of stakeholders  a  focal  point  for  discussion. We were able to  quickly  identify  what we  were missing. This helped us to identify what we don’t know,  in what areas we need to obtain information or data to provide  the values for the variables.  Since I discovered that the most valuable aspect is the shared insights an d  learning,  next  time I would  use  the  visualisation activity as  a  starting  point  for  a  series  of  desig n  thinking  activities.  Then  the  revised  graphic  that  incorporates  their  combined  feedback  can  serve  as  a  re ference  tool  throughout  the remainder  of  their  work.


Challenge & Selection The university I currently work for planned to start its first batch for BBA(bachelor ’s in business administration ) . Since it was the first batch we did n’t have the experience as to how to make them into better managers and leaders . But the foremost was how to make the students feel welcomed and get adapted to the university so that we could easily and within few weeks start their learning process . Because the early you start the better . Being the part of the HR department of the university , we had to come up with methods and techniques for this . We chose the visualisation tool . Why , because it is an easy and effective tool . And it helps to make ideas tangible and concrete . Application We figured every student have in mind some expectations from the university , how and in what way they want the faculty me members to work and act towards them . The first year MBA students were asked to participate in this process . We asked them to think about their first day of college and about their expectations and experiences . And then to put them into visual graphics or just into charts . After we had collected all the data we then asked them to rate it . Asked them in the based of their expectations what was it they wanted us to improve and work towards . We also asked them about the issues they faced as a fresher in the university . After we had some relevant ideas and information we started working on them . With every expectation that matched with the work ethics we put them on the vision board . We looked into the rating and reviews of the students . Then all the members of the HR group was asked to give ideas and insights into how they think the expectations could be met and how the low ratings could be prevented in the future . Then we started classifying the data . All the ideas were shared with the students and the students and the HR members they together worked towards creating and choosing the idea that works . Ideas they meet not only the needs of the students but are also feasible by the departments of the university . Groups of 5 - 6 were formed based on their similar ideas and concepts and each group was to then prepare the presentation on why their plan worked and if we could combine it with others to create a better prototype . After 3 - 4 sessions we had prepared a good plan that had the needs of the students as well as the faculty members . We experimented and got feedback and then again and again . Finally we had ourselves the perfect plan to execute . Insights & approach What I have learned from conducting this exercise with several groups is that while the graphic is important for reinforcing the understanding of the problem we are working to solve , the more valuable aspect of the activity is the shared insights and shared learning that occurs while we are working together to define the problem space . The graphic gives the diverse group of stakeholders a focal point for discussion . We were able to quickly identify what we were missing . This helped us to identify what we do n’t know , in what areas we need to obtain information or data to provide the values for the variables . Since I discovered that the most valuable aspect is the shared insights an d learning , next time I would use the visualisation activity as a starting point for a series of desig n thinking activities . Then the revised graphic that incorporates their combined feedback can serve as a re ference tool throughout the remainder of their work .