Learning Launch ­ Modernization Programme website

Challenge  In the beggining of this year was invited to work with the State Secretary for Public

Modernization my country. We had a challenge: in 4 month we had to build a modernization

programme for the country with more than 150 projects in all different governmental areas.

We used some tools of Design Thinking to build the programme and the projects (e.g Ming

Mapping and Visualization), but for me the real challenge was to construct the programme

website with some particular features (many of them) to show and monitorize all the projects.

This was a challenge because i didn't have time to think and schematize this features to

perfectly adapt to the projects.    Selection  My problem was very clear for me: construct this website at the same time in which all the

requirements are discovered and brainstormed by many people. In this case I received ideas

from 3 cabinet, mine, Minister’s cabinet and Prime­Minister’s cabinet ­ in total like 20

persons.    So I choose to use Learning Launch tool because of the capability of fail fast and cheap and

the possibility to always learning what all the stakeholders were expecting from this website.

Using this tool, my development team did more than 25 deploys in 4 weeks, constructing

each piece one by one and adapting each piece until the public launching day with all the

Government and TV’s live.    Application & Insight  To apply this tool I used Scrum methodology to guide my development team. First, I created

a spreadsheet where all the features were registered and the programmers update many

times in the day with what they are doing at that instant. I shared this spreadsheet with all

the stakeholders to make the process transparent for all. Next, I scheduled bi­diary meetings

with the development team: early in the morning and at the end of the day, because the

objective was to deploy the maximum features for two in two days.    After each deploy, I shared the link with all stakeholders and gave to everyone 12hours to

send their impressions, improvement proposals, bugs, new ideas, etc.. There was only a

limitation: each person could send only one A4 page. The format, doesn’t matter, there was

some funny and interesting participations, like drawings, flows, etc.. After 12hours, I made a

report with all modifications that makes sense and was introduced in the spreadsheet. With

this transparency, the participations of all the stakeholders were improving deploy after

deploy.    When the official launching day were approaching, we started to test with anonymous users

that never had contact with the website, to eliminate the biased problem. And we learned a

lot! One surprising thing is, now with 1 month with the website online, the most used feature

is one that we designed and build in the last 5 days, because one new user suggested that.

We only could incorporate this feature because we were open­minded to learn with users at

5 days of the official launching.    With this tool we could contruct more features than we thought in the beggining. But was not

easy. We rebuild many features that we assume since the beggining as correct until showing

to more users. If we don't follow the methodology of these tool, 80% of the website will never

be used by anyone.    Approach  One thing that I will try to do in the next time, is to call the anonymous users earlier, because

even if the stakeholders can make the effort to distantiate the maximum to give better

participations, the biased problem it’s stronger than us, humans.


Learning Launch ­ Modernization Programme website Challenge In the beggining of this year was invited to work with the State Secretary for Public Modernization my country . We had a challenge : in 4 month we had to build a modernization programme for the country with more than 150 projects in all different governmental areas . We used some tools of Design Thinking to build the programme and the projects ( e.g Ming Mapping and Visualization ) , but for me the real challenge was to construct the programme website with some particular features ( many of them ) to show and monitorize all the projects . This was a challenge because i did n't have time to think and schematize this features to perfectly adapt to the projects . Selection My problem was very clear for me : construct this website at the same time in which all the requirements are discovered and brainstormed by many people . In this case I received ideas from 3 cabinet , mine , Minister ’s cabinet and Prime­Minister ’s cabinet ­ in total like 20 persons . So I choose to use Learning Launch tool because of the capability of fail fast and cheap and the possibility to always learning what all the stakeholders were expecting from this website . Using this tool , my development team did more than 25 deploys in 4 weeks , constructing each piece one by one and adapting each piece until the public launching day with all the Government and TV ’s live . Application & Insight To apply this tool I used Scrum methodology to guide my development team . First , I created a spreadsheet where all the features were registered and the programmers update many times in the day with what they are doing at that instant . I shared this spreadsheet with all the stakeholders to make the process transparent for all . Next , I scheduled bi­diary meetings with the development team : early in the morning and at the end of the day , because the objective was to deploy the maximum features for two in two days . After each deploy , I shared the link with all stakeholders and gave to everyone 12hours to send their impressions , improvement proposals , bugs , new ideas , etc .. There was only a limitation : each person could send only one A4 page . The format , does n’t matter , there was some funny and interesting participations , like drawings , flows , etc .. After 12hours , I made a report with all modifications that makes sense and was introduced in the spreadsheet . With this transparency , the participations of all the stakeholders were improving deploy after deploy . When the official launching day were approaching , we started to test with anonymous users that never had contact with the website , to eliminate the biased problem . And we learned a lot ! One surprising thing is , now with 1 month with the website online , the most used feature is one that we designed and build in the last 5 days , because one new user suggested that . We only could incorporate this feature because we were open­minded to learn with users at 5 days of the official launching . With this tool we could contruct more features than we thought in the beggining . But was not easy . We rebuild many features that we assume since the beggining as correct until showing to more users . If we do n't follow the methodology of these tool , 80 % of the website will never be used by anyone . Approach One thing that I will try to do in the next time , is to call the anonymous users earlier , because even if the stakeholders can make the effort to distantiate the maximum to give better participations , the biased problem it ’s stronger than us , humans .