Zoozo Visualization

Challenge & Selection

The first tool I used was the tool of Visualization, to know a shared understanding of a problem space among a diverse group of customers before attempting to identify and define possible solutions to the problem. I use this approach often with our customers, who are the actual customer of our products and how they react to apply technology innovations to modernize their mission or the delivery of their services to their customer, in terms of business. The technique of using a "Zoozo" a cartoon based visualization of a problem and easy to understand how it works with a set of questions or prompts for discussion to allow a diverse group of customers to learn from each other in the process of defining the scope, boundaries, key elements, and relationships between elements to consider when identifying pain points and opportunities for improvements or solutions and for better result.

Application

I started the process by creating a "Zoozo" graphic similar to a straw man character of the problem domain. To develop the "Zoozo" graphic, I will draw from any existing material available to understand the environment. The existing material may be operational or procedural documents, training materials, marketing materials, I took the reviews from few of the people like how I could improve it with a set of questioneries.

Like The Zoozo graphic is simple, using simple shapes and icons available in Visio or on the Internet. If the front-stage/back-stage view doesn’t work, then I will create a different type of visual, either based on reviews. The visualization showed the problems with which the customer could understand the add and how convincing it was to everyone. For the activity, I will divide the customers into groups of 2-3 participants each representing a different location or area of interest. Each group receives a poster-size copy of the Zoozo how it represents and what they have understood from that. The Zoozo graphic that they can write on directly, or use sticky notes to make comments. I give them two-three questions to answer, such as: 1) What key elements are missing from the graphic? 2) What would you change about the graphic to make it more accurately reflect your problem space? 3) What key insights do you have about the relationships between the entities in your problem space? I give them approximately 40 minutes to discuss the questions and mark up the graphic. Then I have each group report out on their answers to those three questions while pointing to the mark-ups on their poster. As each group reports out, I record commonalities in the insights of each group, and then additional insights that come from the group discussion on an additional copy of the graphic. After the session, I digitize each group’s poster as an artifact, create a view that combines the shared and new insights from the group discussion, and then create a revised graphic that incorporates their feedback and proposed the method they understand.

changes that they agreed to as a group.

What I made was the zoozo cartoon or graphic which made everyone what it enacts how it represents a problem and why is that Issue created it makes easy to understand through visualization like a zoozo facing a network issue for example a Voda phone a telecom network and how they enact and make them understand that is series 4g network issue in the country they act as a character of real life and help in solving a problem.

The visualization has made me understand the customers in a better way and the feedbacks I got from them and how it can be handled and the next time to review the customer and make a opinion I feel better to use the same visualization method.

Thank you.

Shafi Hartley .


Zoozo Visualization Challenge & Selection The first tool I used was the tool of Visualization , to know a shared understanding of a problem space among a diverse group of customers before attempting to identify and define possible solutions to the problem . I use this approach often with our customers , who are the actual customer of our products and how they react to apply technology innovations to modernize their mission or the delivery of their services to their customer , in terms of business . The technique of using a " Zoozo " a cartoon based visualization of a problem and easy to understand how it works with a set of questions or prompts for discussion to allow a diverse group of customers to learn from each other in the process of defining the scope , boundaries , key elements , and relationships between elements to consider when identifying pain points and opportunities for improvements or solutions and for better result . Application I started the process by creating a " Zoozo " graphic similar to a straw man character of the problem domain . To develop the " Zoozo " graphic , I will draw from any existing material available to understand the environment . The existing material may be operational or procedural documents , training materials , marketing materials , I took the reviews from few of the people like how I could improve it with a set of questioneries . Like The Zoozo graphic is simple , using simple shapes and icons available in Visio or on the Internet . If the front - stage / back - stage view does n’t work , then I will create a different type of visual , either based on reviews . The visualization showed the problems with which the customer could understand the add and how convincing it was to everyone . For the activity , I will divide the customers into groups of 2 - 3 participants each representing a different location or area of interest . Each group receives a poster - size copy of the Zoozo how it represents and what they have understood from that . The Zoozo graphic that they can write on directly , or use sticky notes to make comments . I give them two - three questions to answer , such as : 1 ) What key elements are missing from the graphic ? 2 ) What would you change about the graphic to make it more accurately reflect your problem space ? 3 ) What key insights do you have about the relationships between the entities in your problem space ? I give them approximately 40 minutes to discuss the questions and mark up the graphic . Then I have each group report out on their answers to those three questions while pointing to the mark - ups on their poster . As each group reports out , I record commonalities in the insights of each group , and then additional insights that come from the group discussion on an additional copy of the graphic . After the session , I digitize each group ’s poster as an artifact , create a view that combines the shared and new insights from the group discussion , and then create a revised graphic that incorporates their feedback and proposed the method they understand . changes that they agreed to as a group . What I made was the zoozo cartoon or graphic which made everyone what it enacts how it represents a problem and why is that Issue created it makes easy to understand through visualization like a zoozo facing a network issue for example a Voda phone a telecom network and how they enact and make them understand that is series 4 g network issue in the country they act as a character of real life and help in solving a problem . The visualization has made me understand the customers in a better way and the feedbacks I got from them and how it can be handled and the next time to review the customer and make a opinion I feel better to use the same visualization method . Thank you . Shafi Hartley .