Mind Mapping

Challenge:

Company grew rapidly in few years time, where number of customers, deals, products and  employees are increased but internal system, working manners had no changed at all.  Opportunity to solve that issue is upgrade and modernisation for internal systems. To ensure  best possible solution all stakeholders was involve in research process. All possible ways how  customer can reach managers was identified and quantitively described. Existed work and  information flow were identified from customer call to invoice. Customer and Internal  department questionnaire had made. Also, existing system benefits and disadvantages was  pointed out.

Selection & Application

Best way how to work with such different types of information is to use Mind Mapping. Where  we can draw all existing workflow, to reach unnecessary delays, double work and possible  human errors. The tool allowed us to see whole picture together. In fact analysing workflow  by company internal stakeholders and listening also customer opinion and desire, was  effective way how to use Mind Mapping. At Mind Mapping process each of internal  stakeholder visually was able to see all internal and external processes how work is organised  and clearly can identify responsibilities and addiction. In result it was possible to point out  most reasonable work structure from wide range of opinions. That work structure basically  was a workflow skeleton which would be like design criteria for future internal system.

Insight

Mind Mapping is great tool but also here can be said that each tool is for specific job.  Personally, it was hard to stick in “What is?” phase were output must be a design criteria not  a solution. Also was hard to put down previous work habits and think wider, out of box - if  anything were possible. That mean Design Thinking approach should be used more often in  creative processes.

Approach

I definitely would choose same tool for such a task, but next time I would separately look on  each workflow element. I believe than Mind Mapping would be easier to made.


Mind Mapping Challenge : Company grew rapidly in few years time , where number of customers , deals , products and employees are increased but internal system , working manners had no changed at all . Opportunity to solve that issue is upgrade and modernisation for internal systems . To ensure best possible solution all stakeholders was involve in research process . All possible ways how customer can reach managers was identified and quantitively described . Existed work and information flow were identified from customer call to invoice . Customer and Internal department questionnaire had made . Also , existing system benefits and disadvantages was pointed out . Selection & Application Best way how to work with such different types of information is to use Mind Mapping . Where we can draw all existing workflow , to reach unnecessary delays , double work and possible human errors . The tool allowed us to see whole picture together . In fact analysing workflow by company internal stakeholders and listening also customer opinion and desire , was effective way how to use Mind Mapping . At Mind Mapping process each of internal stakeholder visually was able to see all internal and external processes how work is organised and clearly can identify responsibilities and addiction . In result it was possible to point out most reasonable work structure from wide range of opinions . That work structure basically was a workflow skeleton which would be like design criteria for future internal system . Insight Mind Mapping is great tool but also here can be said that each tool is for specific job . Personally , it was hard to stick in “ What is ? ” phase were output must be a design criteria not a solution . Also was hard to put down previous work habits and think wider , out of box - if anything were possible . That mean Design Thinking approach should be used more often in creative processes . Approach I definitely would choose same tool for such a task , but next time I would separately look on each workflow element . I believe than Mind Mapping would be easier to made .