Assignment - Learning Launch;

1. Challenge:

As a Recruitment agency, we’re overwhelmed with various job order received  comprises of all sorts of job specializations. At time such orders lead us to out of focus  & out of track. Some of the job orders, we were not able to fulfil because of our team’s  knowledge & experienced in those fields are limited. As a result, we lost more revenue  & upset many clients. And at the same time our team are under tremendous pressure  to perform for result & eventually we lost some of our employee too.

2. Selection:

Knowing of the above challenges, we need to launch a new workflow/solution that  enable us to accept job orders that works with our forte. This launch will eventually  convert to more sales, maintained more happier clients & allow us to retain our  employee.

3. Application:

For launching of new workflow, we assemble a working committee of 3 members as  to test on our assumption as to specialize in between 5 to 7 job specializations. We  collected past 3 years internal sales record as to analyse what are the job specialization  that we’ve achieved. Also, research on the open job market as what are the highly  demand of up to 5 job specializations offered by the employer. Follow by a survey with  our 10 clients on their projection of up to 5 job specializations, that they will hire for  the next 12 months. Concurrently a survey will be conducted internally with our 8  team members on the job specialization that they faced challenges with, as compared  to those that are more confident to deliver. These 4 initiatives will be completed  within 3 weeks timeframe. With such finding & clarity that we gathered, we were able  to propose a new workflow.

The next initiative is to take this new workflow case to the next level with our  Management team. The survey comprises about our new proposed workflow,  understanding the prioritization of selecting 5 to 7 job specializations & how best we  can synchronise with company direction moving forward. To complete the task within  1-week timeframe.

4. Insight:

By applying this learning launch tools, we’re fascinated with the outcome. This fast &  cheap experiment, not only we learned to know our own team’s strength better but  the greatest reward was, understood the actual market needs & wants. The internal  survey indicated on the job specialization that we’re best at, were slightly different  from the actual demand of our clients & the open market. Shall we did not perform  this hypothesis, it will be a disaster situation of setting a wrong direction for ourselves.  Together with the additional input from our Management team, our committees are  open to restrategise the process as to integrate all the finding that we’ve received &  look forward for the next launches.

5. Approach:

Indeed, a WOW moment for our team to experience this learning launch tools. As we  were focusing so much on “What we know”. Through this exercise, we were able to  understand “What do we not know” on the actual client & market demand. After fully  understood “What do we need to know” the market demand, is time for us to enhance  our skills as to discover “How do we learn what need to know”. I believe in due time  our team will be able to launch & roll out 5 or 6 job specializations that enable us to  growth our business further.


Assignment - Learning Launch ; 1 . Challenge : As a Recruitment agency , we ’re overwhelmed with various job order received comprises of all sorts of job specializations . At time such orders lead us to out of focus & out of track . Some of the job orders , we were not able to fulfil because of our team ’s knowledge & experienced in those fields are limited . As a result , we lost more revenue & upset many clients . And at the same time our team are under tremendous pressure to perform for result & eventually we lost some of our employee too . 2 . Selection : Knowing of the above challenges , we need to launch a new workflow / solution that enable us to accept job orders that works with our forte . This launch will eventually convert to more sales , maintained more happier clients & allow us to retain our employee . 3 . Application : For launching of new workflow , we assemble a working committee of 3 members as to test on our assumption as to specialize in between 5 to 7 job specializations . We collected past 3 years internal sales record as to analyse what are the job specialization that we ’ve achieved . Also , research on the open job market as what are the highly demand of up to 5 job specializations offered by the employer . Follow by a survey with our 10 clients on their projection of up to 5 job specializations , that they will hire for the next 12 months . Concurrently a survey will be conducted internally with our 8 team members on the job specialization that they faced challenges with , as compared to those that are more confident to deliver . These 4 initiatives will be completed within 3 weeks timeframe . With such finding & clarity that we gathered , we were able to propose a new workflow . The next initiative is to take this new workflow case to the next level with our Management team . The survey comprises about our new proposed workflow , understanding the prioritization of selecting 5 to 7 job specializations & how best we can synchronise with company direction moving forward . To complete the task within 1 - week timeframe . 4 . Insight : By applying this learning launch tools , we ’re fascinated with the outcome . This fast & cheap experiment , not only we learned to know our own team ’s strength better but the greatest reward was , understood the actual market needs & wants . The internal survey indicated on the job specialization that we ’re best at , were slightly different from the actual demand of our clients & the open market . Shall we did not perform this hypothesis , it will be a disaster situation of setting a wrong direction for ourselves . Together with the additional input from our Management team , our committees are open to restrategise the process as to integrate all the finding that we ’ve received & look forward for the next launches . 5 . Approach : Indeed , a WOW moment for our team to experience this learning launch tools . As we were focusing so much on “ What we know ” . Through this exercise , we were able to understand “ What do we not know ” on the actual client & market demand . After fully understood “ What do we need to know ” the market demand , is time for us to enhance our skills as to discover “ How do we learn what need to know ” . I believe in due time our team will be able to launch & roll out 5 or 6 job specializations that enable us to growth our business further .