ASSIGNMENT-VISUALIZATION

Challenge

I work in my organization’s automobile insurance department where we  handle thousands of claims on a daily basis. We have a specific time frame  during which we need to arrive at a decision on the claims and send it back  to our clients. Our workload has increased significantly over the past few  weeks and we anticipate this to continue till the end of this year. We have  been tasked with finding ways to tackle the incoming claims with record  speed so that our clients do not lose faith in us and we continue to deliver  back our responses during the set time period.

Selection

Our management had informed us that recruiting new personnel or hiring  from other departments was not an option. So, we had to come up with  solutions using our existing team members which was approximately 20- 25 in number. We decided to use the Visualization method in order to come  up with a solution to tackle this challenge in front of us. We described our  workflow processes in detail by using flowcharts, right from when we  received the claims till they were dispatched back from our unit. The job  profile of each of our team members were clearly labelled out next to the  workflows with added points of who was best suited to fit into each role.

Application

We divided our team members into morning, mid shift as well as night shifts  so that those who preferred to work faster in the early mornings could  arrive and start with the workflow. This would continue across the shifts so  that at any point in time during the entire day our resources would be in  motion. Seeing our names and job description next to the work processes  or stages helped us to get a clear idea of what was expected from us. Our  roles were made more concise and we could focus on what was at hand  rather than worrying about the bigger picture. We worked steadily through  each of the shifts and soon we began to pick up pace sorting through all  the material.

Insight

What inspired us to use visualization model was that it was easier to  channel and breakdown daily tasks and assign them to each individual. It  was also important to bring together the whole unit as a whole so that they  can easily understand their roles at each stage and work accordingly  without any delay. Having everyone on board was important to achieve the  end result of finishing our claims and delivering our reply to the clients at  the determined time frame. We had to make sure that customers were  satisfied with our efforts and team members were appreciated for their  efforts.

Approach

As an alternative approach, we can use the same model, that is,  visualization, to change the assigned duties on a monthly or biweekly basis  so that each member gets to work under different circumstances and deals  with different set of clients or customers. This way, it would broaden the  scope of learning and working at the same time delivering quality results  to our customers.


ASSIGNMENT - VISUALIZATION Challenge I work in my organization ’s automobile insurance department where we handle thousands of claims on a daily basis . We have a specific time frame during which we need to arrive at a decision on the claims and send it back to our clients . Our workload has increased significantly over the past few weeks and we anticipate this to continue till the end of this year . We have been tasked with finding ways to tackle the incoming claims with record speed so that our clients do not lose faith in us and we continue to deliver back our responses during the set time period . Selection Our management had informed us that recruiting new personnel or hiring from other departments was not an option . So , we had to come up with solutions using our existing team members which was approximately 20- 25 in number . We decided to use the Visualization method in order to come up with a solution to tackle this challenge in front of us . We described our workflow processes in detail by using flowcharts , right from when we received the claims till they were dispatched back from our unit . The job profile of each of our team members were clearly labelled out next to the workflows with added points of who was best suited to fit into each role . Application We divided our team members into morning , mid shift as well as night shifts so that those who preferred to work faster in the early mornings could arrive and start with the workflow . This would continue across the shifts so that at any point in time during the entire day our resources would be in motion . Seeing our names and job description next to the work processes or stages helped us to get a clear idea of what was expected from us . Our roles were made more concise and we could focus on what was at hand rather than worrying about the bigger picture . We worked steadily through each of the shifts and soon we began to pick up pace sorting through all the material . Insight What inspired us to use visualization model was that it was easier to channel and breakdown daily tasks and assign them to each individual . It was also important to bring together the whole unit as a whole so that they can easily understand their roles at each stage and work accordingly without any delay . Having everyone on board was important to achieve the end result of finishing our claims and delivering our reply to the clients at the determined time frame . We had to make sure that customers were satisfied with our efforts and team members were appreciated for their efforts . Approach As an alternative approach , we can use the same model , that is , visualization , to change the assigned duties on a monthly or biweekly basis so that each member gets to work under different circumstances and deals with different set of clients or customers . This way , it would broaden the scope of learning and working at the same time delivering quality results to our customers .