Learning launch Tool

Challenge

I am professional member a big and leading organisation in sustainable development responsible for

governance, rule of law, climate change, justice poverty solutions for keeping people out of poverty. I am

working in a conflict country and one of the responsibility and challenge of my program is establishing

accessible legal aid and legal information system for the vulnerable population-women, SGBV cases, the

poor, IDPs, refugees, land disputes and disabled. When I joined the program, there was complete vacuum

and total lack of human resources, legal and institutional framework in access to justice services. The

government had no capacity and infrastructure at all.

I started providing legal aid services through contracted NGOs, through legal clinics and through mobile

courts-all ad hoc. I also developed various concept notes, guidance on processes and data from all justice

institutions-police, courts, lawyers, prisons, ministry of justice and hospitals and NGOs. The

suppliers/donors intend to make effective use of resources and make available legal aid and information

for the beneficiaries throughout the justice chain. The challenge is to develop an integrated data of users,

nature of their legal problems, and provide appropriate services to the vulnerable, the poor, the SGBV

victims and disabled. My team had done several brains storming exercises, visualising the challenges,

processes and solutions. My team has developed number of tools including data collection template,

communication between police, lawyers, legal aid service providers, prosecutors, judges and prisons. We

have designed TORs, coordination mechanism among all the stakeholders and even launch specialised

courts for SGBV cases and land cases.

Our assumption is that coordination amongst all stakeholders, one stop services, specialised courts

services would enhance access of the users and make effective and efficient use of  funds to the

satisfaction of donors

Selection:

The team has already collected broad data from the users and beneficiaries, has develop template, has

discussions with the service providers to assess needs of the beneficiaries, levels of the beneficiaries. We

want to test new ideas in pilot jurisdiction to ensure and deepen real time coordination between all actors

in the justice chain to the benefit of users of the services that is cost effective, sustained and accessible.

Also test the idea of establishing specialised courts for SGBV and land cases, enhance coordination within

and between investigators, prosecutors and medical services providers.   This is search for truth, prove

the assumptions and we could adapt and amend the idea and it would result in saving money and

resources. The tool will enable the team to create a prototype for the users, improve our business process

and model in conflict countries. It will have bigger impact on the users.

Application:

In the first learning launch we would establish as a pilot a robust coordination system between various

justice actors, develop deep understanding amongst them, we would develop and establish

communication and easy access of the users of the services and provide them all necessary services-

psych-social, medical, legal - at one place.

In the second learning launch design, the team would identify specialised courts for SGBV and land cases.

We would test the ideas, develop new processes, understand needs of users, understand nature of data,

thus improve systems, processes, capacity of the services providers and develop a system that is effective

and accessible to the users, people friendly. The learning launch will develop simple, low cost prototype

to be rolled out to other regions.

Insight:

Wow! Well, the learning launch designs would allow our team to test the assumptions that specialised

courts for SGBV and land cases, one stop coordination for legal aid and legal information would enhance

access to SGBV and legal aid services and it would enhance users’ confidence and trust and effective use

of resources with greater results. We are expecting to dig deep into users’ types, users’ needs, and more

acceptable services to the people.  The learning launch design will help identify actors’ and activities,

user’s needs, service providers behaviour, insights into relations between service providers and users,

leading to clearer and certainty in the nature of services, the process that is accessible to users and is

satisfying for them.  Moving forward, the team will review these insights and incorporate it into future

launch designs to other areas. The ongoing incorporation of insights is particularly important at this stage,

as launches come before a full rollout in the design thinking timeline.

Approach:

what you will do differently next time-applying the same tool or different tool. Mind mapping of the users,

and of the customers/donors.

My team has accomplished several brains storming and thinking activities, and has also develop template

for data collection, terminologies and processes that are easy for service providers and service users. I

think the learning launch is the appropriate tool. It would provide opportunity for mind mapping of the

users of the legal aid services. The team would incorporate the Lessons learned, and data generated from

learning launch design, into the future launch designs to be expanded to other areas. Our future launch

designs would reflect insight gained, progress made, and come closer to a more effective, users friendly

solution ready for full rollout to all regions.


Learning launch Tool Challenge I am professional member a big and leading organisation in sustainable development responsible for governance , rule of law , climate change , justice poverty solutions for keeping people out of poverty . I am working in a conflict country and one of the responsibility and challenge of my program is establishing accessible legal aid and legal information system for the vulnerable population - women , SGBV cases , the poor , IDPs , refugees , land disputes and disabled . When I joined the program , there was complete vacuum and total lack of human resources , legal and institutional framework in access to justice services . The government had no capacity and infrastructure at all . I started providing legal aid services through contracted NGOs , through legal clinics and through mobile courts - all ad hoc . I also developed various concept notes , guidance on processes and data from all justice institutions - police , courts , lawyers , prisons , ministry of justice and hospitals and NGOs . The suppliers / donors intend to make effective use of resources and make available legal aid and information for the beneficiaries throughout the justice chain . The challenge is to develop an integrated data of users , nature of their legal problems , and provide appropriate services to the vulnerable , the poor , the SGBV victims and disabled . My team had done several brains storming exercises , visualising the challenges , processes and solutions . My team has developed number of tools including data collection template , communication between police , lawyers , legal aid service providers , prosecutors , judges and prisons . We have designed TORs , coordination mechanism among all the stakeholders and even launch specialised courts for SGBV cases and land cases . Our assumption is that coordination amongst all stakeholders , one stop services , specialised courts services would enhance access of the users and make effective and efficient use of funds to the satisfaction of donors Selection : The team has already collected broad data from the users and beneficiaries , has develop template , has discussions with the service providers to assess needs of the beneficiaries , levels of the beneficiaries . We want to test new ideas in pilot jurisdiction to ensure and deepen real time coordination between all actors in the justice chain to the benefit of users of the services that is cost effective , sustained and accessible . Also test the idea of establishing specialised courts for SGBV and land cases , enhance coordination within and between investigators , prosecutors and medical services providers . This is search for truth , prove the assumptions and we could adapt and amend the idea and it would result in saving money and resources . The tool will enable the team to create a prototype for the users , improve our business process and model in conflict countries . It will have bigger impact on the users . Application : In the first learning launch we would establish as a pilot a robust coordination system between various justice actors , develop deep understanding amongst them , we would develop and establish communication and easy access of the users of the services and provide them all necessary services- psych - social , medical , legal - at one place . In the second learning launch design , the team would identify specialised courts for SGBV and land cases . We would test the ideas , develop new processes , understand needs of users , understand nature of data , thus improve systems , processes , capacity of the services providers and develop a system that is effective and accessible to the users , people friendly . The learning launch will develop simple , low cost prototype to be rolled out to other regions . Insight : Wow ! Well , the learning launch designs would allow our team to test the assumptions that specialised courts for SGBV and land cases , one stop coordination for legal aid and legal information would enhance access to SGBV and legal aid services and it would enhance users ’ confidence and trust and effective use of resources with greater results . We are expecting to dig deep into users ’ types , users ’ needs , and more acceptable services to the people . The learning launch design will help identify actors ’ and activities , user ’s needs , service providers behaviour , insights into relations between service providers and users , leading to clearer and certainty in the nature of services , the process that is accessible to users and is satisfying for them . Moving forward , the team will review these insights and incorporate it into future launch designs to other areas . The ongoing incorporation of insights is particularly important at this stage , as launches come before a full rollout in the design thinking timeline . Approach : what you will do differently next time - applying the same tool or different tool . Mind mapping of the users , and of the customers / donors . My team has accomplished several brains storming and thinking activities , and has also develop template for data collection , terminologies and processes that are easy for service providers and service users . I think the learning launch is the appropriate tool . It would provide opportunity for mind mapping of the users of the legal aid services . The team would incorporate the Lessons learned , and data generated from learning launch design , into the future launch designs to be expanded to other areas . Our future launch designs would reflect insight gained , progress made , and come closer to a more effective , users friendly solution ready for full rollout to all regions .