Reflection- Mind Mapping

Challenge and selection

I live and work in a remote and under develop country called Nigeria in west Africa, my work has to do the with wholesale purchase of cooking gas from companies and reselling to diverse homes in retail quantity for cooking. The demand for cooking gas in Nigeria is high due to lack of constant electricity. But recently I realise our revenue and customer patronage was dropping and that was when I engage in the mind mapping tool for an innovative solution

Application.

I humbly invited our top customers and distributed some questionnaire which entails on how well we can serve them, any deficiency noticed? Any difficulties whatsoever in coming to the station to get their gas cylinder refilled?

after gathering the numerous data’s, I realise 90% of our top customers marked and said the same thing which is the stress of coming to the station due to the bad roads and the havoc it does to their cars.

Insight and approach

I realise Mind mapping gave me confidence and ability to engage my customers in the best possible way to serve them better and I was able to think of home delivery.

So rather than our customers coming to us to refill their gas cylinder, we decided to ease their burden by coming to them to pick it up, refill it and bring it back to them.  This innovation gave us an edge in our community and things began to fall in line with increase in patronage.


Reflection- Mind Mapping Challenge and selection I live and work in a remote and under develop country called Nigeria in west Africa , my work has to do the with wholesale purchase of cooking gas from companies and reselling to diverse homes in retail quantity for cooking . The demand for cooking gas in Nigeria is high due to lack of constant electricity . But recently I realise our revenue and customer patronage was dropping and that was when I engage in the mind mapping tool for an innovative solution Application . I humbly invited our top customers and distributed some questionnaire which entails on how well we can serve them , any deficiency noticed ? Any difficulties whatsoever in coming to the station to get their gas cylinder refilled ? after gathering the numerous data ’s , I realise 90 % of our top customers marked and said the same thing which is the stress of coming to the station due to the bad roads and the havoc it does to their cars . Insight and approach I realise Mind mapping gave me confidence and ability to engage my customers in the best possible way to serve them better and I was able to think of home delivery . So rather than our customers coming to us to refill their gas cylinder , we decided to ease their burden by coming to them to pick it up , refill it and bring it back to them . This innovation gave us an edge in our community and things began to fall in line with increase in patronage .