Learning Launch     Challenge   As an operation manager for medical research laboratory facility, my challenge  was to measure the workload of laboratory technicians to maximize the efficiency  of technicians to prepare the laboratory transform from in house service to be  reference laboratory. In this project we will focus in obstacles facing technicians  to measure their workload and organize the workflow to record their  productivity.

Selection   My team has already gone through several design thinking activities/tools, so we  are ready to try the learning launch tool. Broadly speaking, the learning launch is  an experiment meant to quickly test an idea and prototype since we need to the  result within limited period of one quarter.

Application   In our first implementation of learning lunch, we used to track the sample on  used system of the labs but unfortunately it did not successes due to the variation  of tests could be done for each sample and the complication of divergence for  each sample.

The other learning lunch, we create a list of tests under each of our laboratory  technicians and every one of them record all tests with sample kind at end of  each test and submitted through the system to their supervisor by simple steps,  which help us to generate the data needed and useful reports.

Insight   By applying the learning launch tool, our team identified our assumptions and  designed launches to test these assumptions. Additionally, we thought through  anticipated results, expecting to find that a more agile approach would improve

our workflow, and that both our team and the key stakeholders would be fairly  open to the new measurement method. Our actual results were slightly different  from what we anticipated: while our team was open to the tracking of samples,  the key stakeholders in the higher management expressed some concerns.  Moving forward, our team will review this insight and incorporate it into future  launch designs. The ongoing incorporation of insight is particularly important at  this stage, as launches come before a full rollout in the design thinking timeline.    Approach   Given that our team has already gone through several design thinking  activities/tools and are at this stage in the timeline, the learning launch is the  appropriate tool. As previously mentioned, our team needs to review the insight  gained from our first two launches and incorporate this insight into future launch  designs. Future launch designs should reflect insight gained, progress made, and  come closer to a compelling solution ready for full rollout.


Learning Launch Challenge As an operation manager for medical research laboratory facility , my challenge was to measure the workload of laboratory technicians to maximize the efficiency of technicians to prepare the laboratory transform from in house service to be reference laboratory . In this project we will focus in obstacles facing technicians to measure their workload and organize the workflow to record their productivity . Selection My team has already gone through several design thinking activities / tools , so we are ready to try the learning launch tool . Broadly speaking , the learning launch is an experiment meant to quickly test an idea and prototype since we need to the result within limited period of one quarter . Application In our first implementation of learning lunch , we used to track the sample on used system of the labs but unfortunately it did not successes due to the variation of tests could be done for each sample and the complication of divergence for each sample . The other learning lunch , we create a list of tests under each of our laboratory technicians and every one of them record all tests with sample kind at end of each test and submitted through the system to their supervisor by simple steps , which help us to generate the data needed and useful reports . Insight By applying the learning launch tool , our team identified our assumptions and designed launches to test these assumptions . Additionally , we thought through anticipated results , expecting to find that a more agile approach would improve our workflow , and that both our team and the key stakeholders would be fairly open to the new measurement method . Our actual results were slightly different from what we anticipated : while our team was open to the tracking of samples , the key stakeholders in the higher management expressed some concerns . Moving forward , our team will review this insight and incorporate it into future launch designs . The ongoing incorporation of insight is particularly important at this stage , as launches come before a full rollout in the design thinking timeline . Approach Given that our team has already gone through several design thinking activities / tools and are at this stage in the timeline , the learning launch is the appropriate tool . As previously mentioned , our team needs to review the insight gained from our first two launches and incorporate this insight into future launch designs . Future launch designs should reflect insight gained , progress made , and come closer to a compelling solution ready for full rollout .