REFLECTION ACTIVITY

Challenge

I was a member of the secretary of social development and human rights of a municipality in the state  of Pernambuco, located in northeastern Brazil. During this period I identified the fragile communication  relationship between the secretary of social development and human rights and the reception centers for  the population in situations of vulnerability and social risk. The lack of communication impaired the  service and the quality of services offered to the population.

Given the intense and massive use of technology as a mechanism for strengthening communication  between public management bodies. Despite the small amount, the team reduced to the maximum (staff  of 2 IT specialists, a social worker and a designer) and the time limit for the project execution to be  minimal, we decided to create a digital platform that would facilitate communication and contact  between these public entities.

Sellection

Among the broad spectrum of tools engendered by design thinking, in this project we use the learning  launch since the scope of the project provides for rapid testing to test the platform's effectiveness. The  learning launch covers the quick testing of the proposed new idea, in which a specific group will have  contact with the product (in our case with the platform) for a certain time and evaluate it, generating  new problems, solutions and market assumptions. about the product.

Application

In the first moment we used the learning launch our goal was to spread the platform among the secretariat  and center employees, we held an inaugural meeting with the social development secretariat team and  the reception centers for the formal presentation of the project, later we held 02 days of training with the  teams to facilitate understanding of the platform's language and mechanisms, then the deadlines for the  first tests were set. After one month of using the platform, there were three sessions of integration  workshops, in which the group presented and discussed about the positive and negative aspects of the  platform. From the feedback of the group we decided to build an intervention protocol to group the  issues and enhance the positive aspects of the platform.

Given the problems that arose, it was necessary to have a second moment in which we used the learning  launch, our objective was to adjust the platform structure to the needs that came from the group that  were grouped in the protocol. an integration workshop, where we discussed how to simplify and enhance  the use of the platform by secretariat teams and tailoring it to group needs. We completed the project by  publishing a platform user manual along with the official launch of the modified platform, both of which  were successfully accepted by the staff of the social development and human rights secretariat and the  staff of the reception centers. The design thinking tool used extremely effective in face of the demands  that emerged throughout the project.

Insight:

As we started the project by applying the learning launch tool, our team identified our objectives and  planned the project activities through a schedule. The results obtained through the workshops and tests  negatively surprised the team, as several problems arose (with the layout, the inclusion of tabs, windows  and extra information on the platform) that caused a schedule change so we decided to carry out another  batch of tests. and hold workshops and group meetings for the purpose of solving doubts and solving  problems.

Thus there was a potential increase in the workflow of the team, however we received the support of the  staff involved in the project which was extremely important for its continuation, the results obtained at  the end of the project positively surprised the team. In the future, our team will have a more flexible  schedule containing actions and lectures aimed at solving the problems that initially hindered the team.  Finally, we highlight the importance of this design thinking tool for project completion.

Approach:

We highlight the importance of our team's knowledge of design thinking tools, which helped us discover  new ways and perspectives to overcome the difficulties and problems that came our way. Our team  aimed to create a digital platform that would facilitate the communication between the Social  Development and Human Rights Secretariat with the socially vulnerable reception centers. We would  initially carry out the project in just one step according to our schedule. Given the demands, a major  change in the schedule and the holding of workshops and tests were necessary. In the future we will use  the same tool in our projects, however we will include in the schedule planning a better organization to  prevent and remedy errors and failures that arise during the process.


REFLECTION ACTIVITY Challenge I was a member of the secretary of social development and human rights of a municipality in the state of Pernambuco , located in northeastern Brazil . During this period I identified the fragile communication relationship between the secretary of social development and human rights and the reception centers for the population in situations of vulnerability and social risk . The lack of communication impaired the service and the quality of services offered to the population . Given the intense and massive use of technology as a mechanism for strengthening communication between public management bodies . Despite the small amount , the team reduced to the maximum ( staff of 2 IT specialists , a social worker and a designer ) and the time limit for the project execution to be minimal , we decided to create a digital platform that would facilitate communication and contact between these public entities . Sellection Among the broad spectrum of tools engendered by design thinking , in this project we use the learning launch since the scope of the project provides for rapid testing to test the platform 's effectiveness . The learning launch covers the quick testing of the proposed new idea , in which a specific group will have contact with the product ( in our case with the platform ) for a certain time and evaluate it , generating new problems , solutions and market assumptions . about the product . Application In the first moment we used the learning launch our goal was to spread the platform among the secretariat and center employees , we held an inaugural meeting with the social development secretariat team and the reception centers for the formal presentation of the project , later we held 02 days of training with the teams to facilitate understanding of the platform 's language and mechanisms , then the deadlines for the first tests were set . After one month of using the platform , there were three sessions of integration workshops , in which the group presented and discussed about the positive and negative aspects of the platform . From the feedback of the group we decided to build an intervention protocol to group the issues and enhance the positive aspects of the platform . Given the problems that arose , it was necessary to have a second moment in which we used the learning launch , our objective was to adjust the platform structure to the needs that came from the group that were grouped in the protocol . an integration workshop , where we discussed how to simplify and enhance the use of the platform by secretariat teams and tailoring it to group needs . We completed the project by publishing a platform user manual along with the official launch of the modified platform , both of which were successfully accepted by the staff of the social development and human rights secretariat and the staff of the reception centers . The design thinking tool used extremely effective in face of the demands that emerged throughout the project . Insight : As we started the project by applying the learning launch tool , our team identified our objectives and planned the project activities through a schedule . The results obtained through the workshops and tests negatively surprised the team , as several problems arose ( with the layout , the inclusion of tabs , windows and extra information on the platform ) that caused a schedule change so we decided to carry out another batch of tests . and hold workshops and group meetings for the purpose of solving doubts and solving problems . Thus there was a potential increase in the workflow of the team , however we received the support of the staff involved in the project which was extremely important for its continuation , the results obtained at the end of the project positively surprised the team . In the future , our team will have a more flexible schedule containing actions and lectures aimed at solving the problems that initially hindered the team . Finally , we highlight the importance of this design thinking tool for project completion . Approach : We highlight the importance of our team 's knowledge of design thinking tools , which helped us discover new ways and perspectives to overcome the difficulties and problems that came our way . Our team aimed to create a digital platform that would facilitate the communication between the Social Development and Human Rights Secretariat with the socially vulnerable reception centers . We would initially carry out the project in just one step according to our schedule . Given the demands , a major change in the schedule and the holding of workshops and tests were necessary . In the future we will use the same tool in our projects , however we will include in the schedule planning a better organization to prevent and remedy errors and failures that arise during the process .