Mohmad Ali  31/03/2011

Challenge:​ The challenge I chose to address is the inefficiency of the California Department of  Motor Vehicles (DMV). In large cities such as Los Angeles, where I reside, a trip to the DMV  becomes an all day endeavor and is dreaded by nearly everyone.    Selection:​ I chose to use Visualization tools to help identify the issues at hand and potential  solutions. I believe that the use of projective techniques and can help us understand the actions  and emotions of a DMV worker, like the  journey mapping would, in an abstract and  comprehensive way. In the module on the visualization tool, it was used in nearly every step of  the design thinking process, however in part I of the MEYOUHEALTH video, it was used as part  of the ethnographic research that was conducted.    Application​: I interviewed several DMV worker and asked them questions about their attitude  toward their job and their complaints, as well as what they appreciate about it. I then attempted  to draw a picture to capture the negative aspects of the environment they work in and their chief  complaint to provide me insight into what really causes their inefficiency, and helps me identify  their unarticulated need. It appears that this tool helped me identify several environmental  factors that contribute to the problem and helped me develop possible solutions, but there may  be some intrinsic issues that this tool failed to identify.                               Insight: ​Visualization helped me realize how the reputation of the DMV for being slow and  agonizing contributes heavily to it actually being slow and agonizing. The visualization  supported the idea that the DMV is a very hectic, stressful and draining place to be, however it  revealed that the patrons’ frustration and discontent was a big contributors to the stress of the  employees, in some cases causing them to lose motivation, leading to more frustration and  discontent from the customers. Visualization helped me see the interactions between all the  different contributors to such a hectic environment, putting them in context  rather than in  isolation and helped broaden my view of the situation

Mohmad Ali  31/03/2011

Approach:​ Next time I may create a visualization or a mind map of both the employee and the  patrons. This would help me see even broader connections in the situation and come up with a  more diverse set of solutions.


Mohmad Ali 31/03/2011 Challenge:​ The challenge I chose to address is the inefficiency of the California Department of Motor Vehicles ( DMV ) . In large cities such as Los Angeles , where I reside , a trip to the DMV becomes an all day endeavor and is dreaded by nearly everyone . Selection:​ I chose to use Visualization tools to help identify the issues at hand and potential solutions . I believe that the use of projective techniques and can help us understand the actions and emotions of a DMV worker , like the journey mapping would , in an abstract and comprehensive way . In the module on the visualization tool , it was used in nearly every step of the design thinking process , however in part I of the MEYOUHEALTH video , it was used as part of the ethnographic research that was conducted . Application​ : I interviewed several DMV worker and asked them questions about their attitude toward their job and their complaints , as well as what they appreciate about it . I then attempted to draw a picture to capture the negative aspects of the environment they work in and their chief complaint to provide me insight into what really causes their inefficiency , and helps me identify their unarticulated need . It appears that this tool helped me identify several environmental factors that contribute to the problem and helped me develop possible solutions , but there may be some intrinsic issues that this tool failed to identify . Insight : ​Visualization helped me realize how the reputation of the DMV for being slow and agonizing contributes heavily to it actually being slow and agonizing . The visualization supported the idea that the DMV is a very hectic , stressful and draining place to be , however it revealed that the patrons ’ frustration and discontent was a big contributors to the stress of the employees , in some cases causing them to lose motivation , leading to more frustration and discontent from the customers . Visualization helped me see the interactions between all the different contributors to such a hectic environment , putting them in context rather than in isolation and helped broaden my view of the situation Mohmad Ali 31/03/2011 Approach:​ Next time I may create a visualization or a mind map of both the employee and the patrons . This would help me see even broader connections in the situation and come up with a more diverse set of solutions .