Learning Launch

Challenge

I work in a renowned Law Firm known nationally and internationally for 15 years, I work as a  senior billing and collection analyst, my challenge is to improve the delivery of requested jobs  internally and externally within the department, in order to increase the result in billing goals.  In addition, I also have the function to inspire professionals who are below my leadership, I can  say that this is the biggest challenge to be overcome, because reconciling financial goals to be  delivered in record time and leading a group of 7 people is not an easy job, considering a scenario  with a lot of psychological pressure and speed of reasoning to deliver all tasks with innovative  and effective solutions. My goal is to empower all those who are led to be ready to meet any  type of problem from simpler situations to greater complexity in a short period of time and with  innovative solutions. The scope of our project based on the 9 members of the team, considering  part of the team: I, my coordinator and the 7 led, is to serve the largest number of internal and  external clients, issue invoices for attorneys' fees to customers and at the same time collect  outstanding payment invoices reaching the weekly goals set by management. We will try to find  out what are the flaws considered by each team member with regard to the solution and agility  of problems.

Selection

Our team has never gone through design thinking activities/tools, so we'll have to adapt to try  the learning tool. It can be concluded that this tool is a quick test design of an idea and an  approach model.

Application

For the first learning release, our focus was on structuring and performing all daily tasks in order  to reconcile with all intermittent requests. With this, we would be able to see the volume of  daily work demand added to the services also interspersed daily as urgent. Through the data,  we could structure each task more effectively taking into account the time that each activity  demands. The team was assembled so that it could expose its main pains and also of customers  during the journey. From this information, we were able to understand and apply some specific  training to train professionals more agile and ready for all kinds of challenges whether complex  or not.

For the second learning launch, our focus was to put into practice and learn how to manage time  according to daily tasks, in order to complete daily all activities mitigating any type of error and  lack of service on the part of the operational team.

Insight

Considering the application of the learning tool, the team was able to identify that many tasks  developed by analysts, for example, could be delegated to the assistants and billing assistants in  order to gain more time for more complex activities, follow with the flow of billing and daily  billing and daily visits with new problems to be solved. This made the work agile and opening  spaces so that people could better understand their individual activities, as well as giving  opportunities for them to expose innovative ideas and forms with respect to tools to be used in  everyday life that facilitated the work.

Approach

Although our team never went through a design thinking approach, the learning technique was  an appropriate tool, as it was a way in which everyone had the opportunity to stop and reflect  on their daily tasks, be able to identify what takes more or less time and thus offer innovative  ideas for problem solving, either through the delegation of tasks , or through new software that  can help to agility at work. This served as an idea for future and challenging projects for our IT  team that will be responsible for developing software or bringing market practices to make work  faster, with an effective and complete delivery to our internal and external client, highlighting  the achievement of financial goals.


Learning Launch Challenge I work in a renowned Law Firm known nationally and internationally for 15 years , I work as a senior billing and collection analyst , my challenge is to improve the delivery of requested jobs internally and externally within the department , in order to increase the result in billing goals . In addition , I also have the function to inspire professionals who are below my leadership , I can say that this is the biggest challenge to be overcome , because reconciling financial goals to be delivered in record time and leading a group of 7 people is not an easy job , considering a scenario with a lot of psychological pressure and speed of reasoning to deliver all tasks with innovative and effective solutions . My goal is to empower all those who are led to be ready to meet any type of problem from simpler situations to greater complexity in a short period of time and with innovative solutions . The scope of our project based on the 9 members of the team , considering part of the team : I , my coordinator and the 7 led , is to serve the largest number of internal and external clients , issue invoices for attorneys ' fees to customers and at the same time collect outstanding payment invoices reaching the weekly goals set by management . We will try to find out what are the flaws considered by each team member with regard to the solution and agility of problems . Selection Our team has never gone through design thinking activities / tools , so we 'll have to adapt to try the learning tool . It can be concluded that this tool is a quick test design of an idea and an approach model . Application For the first learning release , our focus was on structuring and performing all daily tasks in order to reconcile with all intermittent requests . With this , we would be able to see the volume of daily work demand added to the services also interspersed daily as urgent . Through the data , we could structure each task more effectively taking into account the time that each activity demands . The team was assembled so that it could expose its main pains and also of customers during the journey . From this information , we were able to understand and apply some specific training to train professionals more agile and ready for all kinds of challenges whether complex or not . For the second learning launch , our focus was to put into practice and learn how to manage time according to daily tasks , in order to complete daily all activities mitigating any type of error and lack of service on the part of the operational team . Insight Considering the application of the learning tool , the team was able to identify that many tasks developed by analysts , for example , could be delegated to the assistants and billing assistants in order to gain more time for more complex activities , follow with the flow of billing and daily billing and daily visits with new problems to be solved . This made the work agile and opening spaces so that people could better understand their individual activities , as well as giving opportunities for them to expose innovative ideas and forms with respect to tools to be used in everyday life that facilitated the work . Approach Although our team never went through a design thinking approach , the learning technique was an appropriate tool , as it was a way in which everyone had the opportunity to stop and reflect on their daily tasks , be able to identify what takes more or less time and thus offer innovative ideas for problem solving , either through the delegation of tasks , or through new software that can help to agility at work . This served as an idea for future and challenging projects for our IT team that will be responsible for developing software or bringing market practices to make work faster , with an effective and complete delivery to our internal and external client , highlighting the achievement of financial goals .