CHALLENGES AND SELECTION

Storytelling is the tool I frequently use. I work in a trade industry where we deal with diverse  group of people. Many of these people deal with depression and need to be inspired to  improve their way of living. I spend a lot of time talking to people, sharing stories making them  open up to find ways to inspire them to improve their well-being. Most of these people are  lonely. They often find it enjoyable to share with me their stories. From their experiences, they  get to learn and I also help them see the need of not giving up and be independent.

I use their response against the context of my story to ascertain their goals, and we sometimes  use stories to better understand their interest and thoughts.

APPLICATION

I have a story about using storytelling. In discussing operational changes with a trade industry. I  was trying to explain to them the benefit of taking customer based approach. Identify their  needs and address those needs first and foremost. The industry held firmly there normal way of  operation and customers were failing in this rigid structure. I explained to them how addressing  the needs of a customer can impact everyone for the better.

I told a story about when I ran a small business retail. There was this customer who was always  unsatisfied. Every customer was just okay and satisfied. I could tell, this customer needed  attention. Because it was approaching lunch time, I bought lunch for both of us and sat with her  and let her pour out her heart. It turned out that there was an employee who once gave her  some goods that were not in good condition. This affected her consumers. She was afraid that  she might receive the same goods and this would permanently scare away her consumers.

INSIGHT AND APPROACH

Well, wow, it was time for me to open up with my story. I told her how furious and unsatisfied I  used to be when I went to buy goods for retail. I shared what my problem was and how it was  resolved and this connected us by noting the same thing we both went through. This worked  really well. Honestly, she needed management attention. She became peaceful, happy and  more satisfied than ever.

So I told this story to the company, and I think it had a big impact on people there. The  company way of operation is being reviewed and all employees are going through training  especially on customer care. Sometimes a mere story can do a lot of wonders.

This course made me see storytelling as a tool in a new perspective. I can now prepare and  think of stories that will assist me in presenting ideas and best visualize them.


CHALLENGES AND SELECTION Storytelling is the tool I frequently use . I work in a trade industry where we deal with diverse group of people . Many of these people deal with depression and need to be inspired to improve their way of living . I spend a lot of time talking to people , sharing stories making them open up to find ways to inspire them to improve their well - being . Most of these people are lonely . They often find it enjoyable to share with me their stories . From their experiences , they get to learn and I also help them see the need of not giving up and be independent . I use their response against the context of my story to ascertain their goals , and we sometimes use stories to better understand their interest and thoughts . APPLICATION I have a story about using storytelling . In discussing operational changes with a trade industry . I was trying to explain to them the benefit of taking customer based approach . Identify their needs and address those needs first and foremost . The industry held firmly there normal way of operation and customers were failing in this rigid structure . I explained to them how addressing the needs of a customer can impact everyone for the better . I told a story about when I ran a small business retail . There was this customer who was always unsatisfied . Every customer was just okay and satisfied . I could tell , this customer needed attention . Because it was approaching lunch time , I bought lunch for both of us and sat with her and let her pour out her heart . It turned out that there was an employee who once gave her some goods that were not in good condition . This affected her consumers . She was afraid that she might receive the same goods and this would permanently scare away her consumers . INSIGHT AND APPROACH Well , wow , it was time for me to open up with my story . I told her how furious and unsatisfied I used to be when I went to buy goods for retail . I shared what my problem was and how it was resolved and this connected us by noting the same thing we both went through . This worked really well . Honestly , she needed management attention . She became peaceful , happy and more satisfied than ever . So I told this story to the company , and I think it had a big impact on people there . The company way of operation is being reviewed and all employees are going through training especially on customer care . Sometimes a mere story can do a lot of wonders . This course made me see storytelling as a tool in a new perspective . I can now prepare and think of stories that will assist me in presenting ideas and best visualize them .