ADNOC Classification: Internal

Design Thinking for Innovation 01 Nov 2015.

Peer-graded Assignment: Reflection

Submit by Dec 25, 11:59 PM PST

Submitted for peer reviews by Dla Xalid   Email: vmartinez@hotmail.com

Refilling fuel at ADNOC Petrol Station at Abu Dhabi City.

Challenge to avoid the Bottle neck for Rush hour, busy service providers at Pump filling  point, Full Car Parking, Crowded at Payment point.

Storytelling Tool is selected to resolve the issue of time delay and cars crowed during rush  hours at Petrol Station.

1. Collected Data for time duration and Customers service staff engagement at Petrol

Station.

2. Collected number of cars awaiting during rush hour.

Using the tool provided options to resolve the issues:

1. Once car enters petrol station to select appropriate filling pump lane.  2. Avoid rush hour and plan alternative time for refilling fuel.  3. Pay for fuel by bank Credit card.

The benefit of applying the above options while communicating with customers and Petrol  station service providers:

1. Positive Feedback from Customer stories, the Satisfaction and Happiness.  2. Able to serve customer with an efficient.  3. Enhanced timing requirement to refill fuel.  4. Win to win situation

I might use similar tool for challenging cooking and delivering Pizza to customers on time  delay after placing the order and serve hot Pizza.


ADNOC Classification : Internal Design Thinking for Innovation 01 Nov 2015 . Peer - graded Assignment : Reflection Submit by Dec 25 , 11:59 PM PST Submitted for peer reviews by Dla Xalid Email : vmartinez@hotmail.com Refilling fuel at ADNOC Petrol Station at Abu Dhabi City . Challenge to avoid the Bottle neck for Rush hour , busy service providers at Pump filling point , Full Car Parking , Crowded at Payment point . Storytelling Tool is selected to resolve the issue of time delay and cars crowed during rush hours at Petrol Station . 1 . Collected Data for time duration and Customers service staff engagement at Petrol Station . 2 . Collected number of cars awaiting during rush hour . Using the tool provided options to resolve the issues : 1 . Once car enters petrol station to select appropriate filling pump lane . 2 . Avoid rush hour and plan alternative time for refilling fuel . 3 . Pay for fuel by bank Credit card . The benefit of applying the above options while communicating with customers and Petrol station service providers : 1 . Positive Feedback from Customer stories , the Satisfaction and Happiness . 2 . Able to serve customer with an efficient . 3 . Enhanced timing requirement to refill fuel . 4 . Win to win situation I might use similar tool for challenging cooking and delivering Pizza to customers on time delay after placing the order and serve hot Pizza .