Name : Standard operating procedure for prevention of Covid-19

Challenge : Identify safety measure, procure safety equipment and educate the  stake holders  to prevent COVID-19 spread in the organization

With the limited budget and resources need to manage procurement of hand  sanitizers, face masks, hand gloves, temperature sensing devises, educating  security people , creating awareness among all stake holders, preparing sanitizer  inhouse to optimize cost. We are team of 15 people to complete this task. Limited  time. Stake holders visiting the organization is around 10,000 per day maximum.  Idea to provide best service to customer. Ask questions to stake holders that how  they can save themselves and others from this Corona virus. Create Visualization  with respect to points collected. Take suggestions from medical doctors and go  though the documents ratified by the local government and medical practitioners

Selection : Tool used is Visualization. Video by Angela Myer is available in  week1 on visualization tool. Made availability of white board, marker pens, stick  pads, flip chart, camera and other useful material.Told a story how people are  getting effected in countries like Italy and France and how they made progress in  limiting the spread of virus. Made four groups to identify the solutions to limit  corona virus spread, asked them come up with a sketch or map of their idea or  solution. Finally selected the most appropriate one. This tool is about visual  thinking and where left brain and right brain both harness in this process so that  we got optimum solution. Involved few people who are good at drawings and  who can create better visuals among us. Corona Virus enters your body through  the nose, mouth and eyes. It cannot enter through the skin, create a poster with  some of the following points taken after discussion

A person who is already suffering from COVID-19, will spread the virus. When  he/she coughs or sneezes, the virus will get sprayed into the air along with the  droplets. These droplets or the virus is not visible to the naked eye. If another  person, who is standing close by, inhales these droplets, the virus will directly go  into the nose, throat & lungs.

If the COVID-19 person sneezes or coughs into his hands, the virus will get stuck  to his hands. Thereafter, which ever surface this person touches with his hands  (like table, chair, doorknob, calling bell, car doors, lift buttons, etc.) the virus will  get stuck to those surfaces. If a healthy person touches these surfaces, the virus  will get stuck to his hands. And when he/she touches his nose, mouth or eyes, the  virus will enter the healthy person’s body also.

Hand shaking with a person whose hand is having the virus. Touching the mouth  or nose or kissing an infected person. Created visuals from above points so that

all stakeholders understand on same level. Took some more ideas from the  participants to improve visuals

Application : Created procedural document. Created training material, Created  awareness in social media with visuals developed in this process. Executed the  planned activities.

Structured the tasks. Conducted meetings and group discussions for implement  the plans. Provided training whenever required. Conducted survey about  proposed process and the procedure. Made them feel the difference in the old  situation and the new circumstances. Listen to the participants and later  stakeholders.When they enter the institution first they have face mask and need  to sanitize the hands, cooperate with security to check their body temperature  using contactless devices. Maintain social distance. Regularly wash their hands  to keep themselves safe from virus.

Insights:

Took feedback from the stakeholders. Checked for missing elements. Identified  what they don’t know about COVID-19 and create information leaflets shared  them though social media. The advantage of having visualization tool is it give  complete picture of the process from beginning to the end. It includes from what  is?, what if? what wows? and what works? Created a design brief with required  criteria and learning guide to implement this COVID -19 standard operating  procedure. Collected the real time data to improve the system. Created seamless  communication between the stakeholders with social media applications.  Considered empathy before finalizing the plan. Taken few iterations to make it  near to perfect.

Approach:

Collaborated with all the stake holders. Worked in teams so that all should feel  equally responsible. Reviewed the progress and considered the reflections for  further improvements when you are doing so in next upgrade. Visualize progress  made in the limiting the Corona virus spread. Rolled out the complete  plan. The  minimum is given the manual for the safety of person concerned should be ready  to follow more than required should be the process to make their minds ready to  adopt this activity. Finally, we should get succeeded in convincing people to  follow the all the precaution measure wilfully. Created story panels about the  pandemic. Minimize the risk and maximize the freedom to visit the organization.  Carefully navigate the uncertainties with spread of Corona virus. Be quick in  taking actions. Some stakeholders reflected that this exercise is even useful in  their house hold activities and to educate their children and family members


Name : Standard operating procedure for prevention of Covid-19 Challenge : Identify safety measure , procure safety equipment and educate the stake holders to prevent COVID-19 spread in the organization With the limited budget and resources need to manage procurement of hand sanitizers , face masks , hand gloves , temperature sensing devises , educating security people , creating awareness among all stake holders , preparing sanitizer inhouse to optimize cost . We are team of 15 people to complete this task . Limited time . Stake holders visiting the organization is around 10,000 per day maximum . Idea to provide best service to customer . Ask questions to stake holders that how they can save themselves and others from this Corona virus . Create Visualization with respect to points collected . Take suggestions from medical doctors and go though the documents ratified by the local government and medical practitioners Selection : Tool used is Visualization . Video by Angela Myer is available in week1 on visualization tool . Made availability of white board , marker pens , stick pads , flip chart , camera and other useful material . Told a story how people are getting effected in countries like Italy and France and how they made progress in limiting the spread of virus . Made four groups to identify the solutions to limit corona virus spread , asked them come up with a sketch or map of their idea or solution . Finally selected the most appropriate one . This tool is about visual thinking and where left brain and right brain both harness in this process so that we got optimum solution . Involved few people who are good at drawings and who can create better visuals among us . Corona Virus enters your body through the nose , mouth and eyes . It can not enter through the skin , create a poster with some of the following points taken after discussion A person who is already suffering from COVID-19 , will spread the virus . When he / she coughs or sneezes , the virus will get sprayed into the air along with the droplets . These droplets or the virus is not visible to the naked eye . If another person , who is standing close by , inhales these droplets , the virus will directly go into the nose , throat & lungs . If the COVID-19 person sneezes or coughs into his hands , the virus will get stuck to his hands . Thereafter , which ever surface this person touches with his hands ( like table , chair , doorknob , calling bell , car doors , lift buttons , etc . ) the virus will get stuck to those surfaces . If a healthy person touches these surfaces , the virus will get stuck to his hands . And when he / she touches his nose , mouth or eyes , the virus will enter the healthy person ’s body also . Hand shaking with a person whose hand is having the virus . Touching the mouth or nose or kissing an infected person . Created visuals from above points so that all stakeholders understand on same level . Took some more ideas from the participants to improve visuals Application : Created procedural document . Created training material , Created awareness in social media with visuals developed in this process . Executed the planned activities . Structured the tasks . Conducted meetings and group discussions for implement the plans . Provided training whenever required . Conducted survey about proposed process and the procedure . Made them feel the difference in the old situation and the new circumstances . Listen to the participants and later stakeholders . When they enter the institution first they have face mask and need to sanitize the hands , cooperate with security to check their body temperature using contactless devices . Maintain social distance . Regularly wash their hands to keep themselves safe from virus . Insights : Took feedback from the stakeholders . Checked for missing elements . Identified what they do n’t know about COVID-19 and create information leaflets shared them though social media . The advantage of having visualization tool is it give complete picture of the process from beginning to the end . It includes from what is ? , what if ? what wows ? and what works ? Created a design brief with required criteria and learning guide to implement this COVID -19 standard operating procedure . Collected the real time data to improve the system . Created seamless communication between the stakeholders with social media applications . Considered empathy before finalizing the plan . Taken few iterations to make it near to perfect . Approach : Collaborated with all the stake holders . Worked in teams so that all should feel equally responsible . Reviewed the progress and considered the reflections for further improvements when you are doing so in next upgrade . Visualize progress made in the limiting the Corona virus spread . Rolled out the complete plan . The minimum is given the manual for the safety of person concerned should be ready to follow more than required should be the process to make their minds ready to adopt this activity . Finally , we should get succeeded in convincing people to follow the all the precaution measure wilfully . Created story panels about the pandemic . Minimize the risk and maximize the freedom to visit the organization . Carefully navigate the uncertainties with spread of Corona virus . Be quick in taking actions . Some stakeholders reflected that this exercise is even useful in their house hold activities and to educate their children and family members