Example Reflection - Learning Launch

Challenge

As a business development manager of restaurant I was responsible for coming up with ideas to

improve the efficiency of business. As our restaurant was very busy during lunch and dinner hours

so lots of people have to wait for a table and the other issue that was creating trouble for restaurant

was slow service of staff and eventually late serving of customers’ food which lead them to being

unsatisfied. The taste of restaurant was great which attracted customers but the late serving and

occupancy issues were leading to dissatisfied customers.

One of the biggest challenge was to come up with an idea which will resolve all the current issues

and make the restaurant number one in the city again.

Selection

We decided to use learning launch tool as learning launch is an experiment to test your ideas in

less time. It also helps in analyzing if the idea will work and minimizes cost of spending on

assumption based models.

Application

We created teams of our staff members and developed few ideas and it was time to test them with

our customers. So for our first learning launch we developed an app for pre booking of table and

tested this app with few customers. The app helped them select the table of their choice for a given

period of time and it would be reserved for them and they don’t have to wait. We improved the

app with feedback from customers and Re launched it for everyone.

Secondly we tested our hypothesis of equipping our restaurant tables with features of ordering

right from there. The table has basically screen with restaurant menu including description of

dishes with pictures and mini video clips of food mentioned. This would help in fast and easy

ordering as pictorial description helps deciding fast and makes the menu look more appetizing.

Ordering right from the table help the kitchen staff get the order fast and accurate. We tested it on

few tables in the starting phase, some Customers with the help of their feedback helped us improve

the process more.

Insight

By Applying our first learning launch our expectations were quite high with the app but the results

were somehow different from our initial expectation. We improved the app with the help of our

customer feedback and also fixed some technical issues we were facing and got to know more

about it by customer input. This app helped in better occupancy management at restaurant in very

less time.

Through second learning launch we got insight of how customers think and get attracted while

ordering food as good pictures of food mentioned helped them to order fast and the description

given helped them understand, what exactly they are going to consume as all the ingredients were

mentioned for them. This also helped people who keep a check on their calorie count keenly.

Approach

I think our approach to learning launch was okay and in future we will also use the tool of mind

mapping combined with learning launch to get better results. Mind mapping helps in extracting

meaning from a data in a way that patterns and insights emerge from that. Applying insights and

all the feedback we got in this learning launch to next will definitely be on our list.


Example Reflection - Learning Launch Challenge As a business development manager of restaurant I was responsible for coming up with ideas to improve the efficiency of business . As our restaurant was very busy during lunch and dinner hours so lots of people have to wait for a table and the other issue that was creating trouble for restaurant was slow service of staff and eventually late serving of customers ’ food which lead them to being unsatisfied . The taste of restaurant was great which attracted customers but the late serving and occupancy issues were leading to dissatisfied customers . One of the biggest challenge was to come up with an idea which will resolve all the current issues and make the restaurant number one in the city again . Selection We decided to use learning launch tool as learning launch is an experiment to test your ideas in less time . It also helps in analyzing if the idea will work and minimizes cost of spending on assumption based models . Application We created teams of our staff members and developed few ideas and it was time to test them with our customers . So for our first learning launch we developed an app for pre booking of table and tested this app with few customers . The app helped them select the table of their choice for a given period of time and it would be reserved for them and they do n’t have to wait . We improved the app with feedback from customers and Re launched it for everyone . Secondly we tested our hypothesis of equipping our restaurant tables with features of ordering right from there . The table has basically screen with restaurant menu including description of dishes with pictures and mini video clips of food mentioned . This would help in fast and easy ordering as pictorial description helps deciding fast and makes the menu look more appetizing . Ordering right from the table help the kitchen staff get the order fast and accurate . We tested it on few tables in the starting phase , some Customers with the help of their feedback helped us improve the process more . Insight By Applying our first learning launch our expectations were quite high with the app but the results were somehow different from our initial expectation . We improved the app with the help of our customer feedback and also fixed some technical issues we were facing and got to know more about it by customer input . This app helped in better occupancy management at restaurant in very less time . Through second learning launch we got insight of how customers think and get attracted while ordering food as good pictures of food mentioned helped them to order fast and the description given helped them understand , what exactly they are going to consume as all the ingredients were mentioned for them . This also helped people who keep a check on their calorie count keenly . Approach I think our approach to learning launch was okay and in future we will also use the tool of mind mapping combined with learning launch to get better results . Mind mapping helps in extracting meaning from a data in a way that patterns and insights emerge from that . Applying insights and all the feedback we got in this learning launch to next will definitely be on our list .