Challenge:     I am a technical consultant of smart card. My major task is translating technical concepts into  natural ones for the customers. This will make the customers understand about technology in an  easiest way.    Selection:    To implement the task, my prefered tool is visualization. I often give the customers some  examples and tell them the stories about the similar things that they can meet everyday.  Visualization is also a tool  to make people understand each other easier and avoid any  misunderstanding because of the complexity of the language. For example, if I mention about a  switch, which device will you imagine? A circuit breaker or a network concentrator? Thus I'd  better show you the device I want to mention, you will know it immediately without any confusion    Application:    Oneday, I came the customer office to meet a manager who wants to know about smart card  technology. When I have just arrived, the manager told me that he was very busy and he could  give me some minutes to talk about smart card. I accepted and started telling him about a  mechanical key which we used to unlock the door. The smart card main function is a key to  unlock the electronic doors. For example, the company private network is a room protected by  wall which we used to hear about "firewall". Only legal person can pass the wall through the  door with a smart card that is the key in this case. Banking and telecom services are protected  in a similar way, and we have credit or SIM cards for the similar purposes.    Of course, with 5 talking minutes, I could tell him more visual things and finally we talked in  more than 20 minutes about technology. The manager really satisfied of the information I  provided.       Insight:     Since that time, I have found that the visualization tool is having many attributes:    - Easier to explain the concepts to the others (existing)  - Avoid confusing (existing)  - The quickest way to summarize whole story (new)  - The attractive way for the listeners (new)    To avoid misunderstanding the concepts is the most important step of the design thinking  process. Because to understand right concepts will make the following steps done correctly.  Otherwise, the later jobs will have no meaning because of the corrupted background.

Approach:     I still remember the first training course when I joined the company. At that time, the instructor  asked my team "Do you know  scratch card?" Some hands was raised, and I raised my hand  with a mobile prepaid topup card. The instructor laughed surprisingly and agreed that my  answer was the quickest one. Thus we could know how interesting the visualization is. It doesn't  only support telling story tool a lot, but it also makes the mind mapping tool easier to be  implemented. And for my own, it inspires myself in my daily jobs effectively.


Challenge : I am a technical consultant of smart card . My major task is translating technical concepts into natural ones for the customers . This will make the customers understand about technology in an easiest way . Selection : To implement the task , my prefered tool is visualization . I often give the customers some examples and tell them the stories about the similar things that they can meet everyday . Visualization is also a tool to make people understand each other easier and avoid any misunderstanding because of the complexity of the language . For example , if I mention about a switch , which device will you imagine ? A circuit breaker or a network concentrator ? Thus I 'd better show you the device I want to mention , you will know it immediately without any confusion Application : Oneday , I came the customer office to meet a manager who wants to know about smart card technology . When I have just arrived , the manager told me that he was very busy and he could give me some minutes to talk about smart card . I accepted and started telling him about a mechanical key which we used to unlock the door . The smart card main function is a key to unlock the electronic doors . For example , the company private network is a room protected by wall which we used to hear about " firewall " . Only legal person can pass the wall through the door with a smart card that is the key in this case . Banking and telecom services are protected in a similar way , and we have credit or SIM cards for the similar purposes . Of course , with 5 talking minutes , I could tell him more visual things and finally we talked in more than 20 minutes about technology . The manager really satisfied of the information I provided . Insight : Since that time , I have found that the visualization tool is having many attributes : - Easier to explain the concepts to the others ( existing ) - Avoid confusing ( existing ) - The quickest way to summarize whole story ( new ) - The attractive way for the listeners ( new ) To avoid misunderstanding the concepts is the most important step of the design thinking process . Because to understand right concepts will make the following steps done correctly . Otherwise , the later jobs will have no meaning because of the corrupted background . Approach : I still remember the first training course when I joined the company . At that time , the instructor asked my team " Do you know scratch card ? " Some hands was raised , and I raised my hand with a mobile prepaid topup card . The instructor laughed surprisingly and agreed that my answer was the quickest one . Thus we could know how interesting the visualization is . It does n't only support telling story tool a lot , but it also makes the mind mapping tool easier to be implemented . And for my own , it inspires myself in my daily jobs effectively .