Kaur Rubio

Reflection: storytelling

Challenge

I am a university degree in administration, in the afternoons I work in a cafeteria  called "University ESAN" in which I have multiple functions such as customer service, food  preparation and charging; I have a colleague who has been working in the  company with which I distribute the tips for a longer time and in recent weeks I have  noticed that they have dropped and more on the days than on which I rest.

Selection

I chose the storytelling tool that is that connection between people and the  information that we share, use this tool since narration allows us to interact and tell  stories with which the two parties identify, that unite us and that lead us to a  common solution because as mentioned in video 2 called the storytelling tool  “storytelling allows you to create energy, passion and emotion about something“  and I think the most important thing is to find the way in which a story helps us to give  it strength the other.

Application and Insight

One day at work I dedicated myself to observing my colleague and noticed that  when she attended to clients she did it in a rude way so I took some time with her  and we started talking, she told me that she was very strained first because she was  under pressure. through school and secondly because she did not have the support  of her parents, with that I could understand her and I told her that I also studied and  like she was very stressed by all the homework they left me, but that I went to a  psychologist who He allowed me to realize that this was the cause of my bad mood  with others because it expressed my frustration, but with his help I managed to  organize my work and student life and with it my frustration diminished.

Later she told me that she is going to a psychologist who is helping her a lot and for  my part I try to talk to her, but more importantly to listen to her, be empathetic and  find support and identification with me in order to see that everything has a solution.

Approach

This tool allowed me to see the cause of the problem and I can even say that it  made me more empathetic by being able to understand what was happening. I  can affirm that the implementation of the tool benefited us because in the following  weeks we have seen an increase in our tips and my partner looks happier, but what  could change is that this was not only between the two but also expanded it with  my boss as one motivation towards everyone, where the entire work circle comes  together and we flow together.


Kaur Rubio Reflection : storytelling Challenge I am a university degree in administration , in the afternoons I work in a cafeteria called " University ESAN " in which I have multiple functions such as customer service , food preparation and charging ; I have a colleague who has been working in the company with which I distribute the tips for a longer time and in recent weeks I have noticed that they have dropped and more on the days than on which I rest . Selection I chose the storytelling tool that is that connection between people and the information that we share , use this tool since narration allows us to interact and tell stories with which the two parties identify , that unite us and that lead us to a common solution because as mentioned in video 2 called the storytelling tool “ storytelling allows you to create energy , passion and emotion about something “ and I think the most important thing is to find the way in which a story helps us to give it strength the other . Application and Insight One day at work I dedicated myself to observing my colleague and noticed that when she attended to clients she did it in a rude way so I took some time with her and we started talking , she told me that she was very strained first because she was under pressure . through school and secondly because she did not have the support of her parents , with that I could understand her and I told her that I also studied and like she was very stressed by all the homework they left me , but that I went to a psychologist who He allowed me to realize that this was the cause of my bad mood with others because it expressed my frustration , but with his help I managed to organize my work and student life and with it my frustration diminished . Later she told me that she is going to a psychologist who is helping her a lot and for my part I try to talk to her , but more importantly to listen to her , be empathetic and find support and identification with me in order to see that everything has a solution . Approach This tool allowed me to see the cause of the problem and I can even say that it made me more empathetic by being able to understand what was happening . I can affirm that the implementation of the tool benefited us because in the following weeks we have seen an increase in our tips and my partner looks happier , but what could change is that this was not only between the two but also expanded it with my boss as one motivation towards everyone , where the entire work circle comes together and we flow together .