Occupational Health and Safety System Project.

1. Challenge: Describe your challenge, including all relevant information.

My challenge is to create a product or service that helps companies in my country to  implement and build their Occupational Health and Safety System, which is a  requirement imposed by the government in order to function. The idea of this challenge  is to make use of the Design Thinking tools to really know the needs of the end users of  this service and be able to fulfill their wishes and expectations in an outstanding way.

2. Selection: In your own words, briefly describe the tool you selected (e.g., what it is and

why you selected it for your challenge -- including any appropriate video lecture  references).  I selected the Mind Mapping tool because i think that the first thing that i have to do  after the exploration of “What Is”, is look for patterns in the data i´m going to build from  applying  the visualization tool, with surveys and interviews (journey mapping) with the  target group of users and make them build their “journeys”. The most important thing in  this process is separate what is important from this information, look for patterns and  insights and créate a new visión that help me establish the criteria for the “what if”  stage.  The Mind Mapping Tool, Works in an amazing way by organizing all the data in a way  that let me see and uncover all the hidden patterns and impications that muy Project or  challenge have.  After i discovered all those patterns, me and my collaborators will have to create a  common mind about the qualities of the product or service that we are going to create  (be aligned with the same goal).

3. Application: Describe how you applied the tool you selected to your challenge (e.g.,

what you did and how the tool was applied effectively or ineffectively).

The first thing that i did is gatter information with the visualization tool. I´ve made  storyboards to sketch in a visual way their thinkings. I´ve created personas with all the  insights that i gattered in my exploratory research, that where common to certain  attributes founded. With this information i knew who muy customer was and be able to  build an empathetic understanding of them.

When i gattered all the information and process it in order to achieve better ideas. I put  myself in the “inner detective” rol, trying to assemble all the “potential clues” into a  coherent story. I had identified the pain points that doesn´t fit in the Project. To do this  i´ve holded a yard sale with all the data i´ve collected for everybody to see (something  like an arte gallery with walls filled with all the information gattered).

In those information where Customer Journeys Maps, Personas, business trends,  experiences and a lot of more insights that the visualization tool give us. (I think now  that a good tool in order to do this is tha Trello tool in https://trello.com/ but anyways  nothing is going to impact and generate so much please with their look than a real  gallery of posters and data information).

After i did my gallery i organized a kind of “Hackaton” of focus group and invited some  of the best talented people that i´ve meet in Human Resources talks in the past year.  (About 25 people). I´ve give them a marker and two stacks of medium pos-its notes in  two different colors and one of large post-its, to each person. I´ve give them also a  clipboard.

I offered 15-minutes guided tours to explain to them all the content in the gallery and  what each visual descibed. Each attendant browsed individually (without talking) and  note in the medium post-its all the learning that he or she believes should inform new  ideas, (one post-it for each idea). If they found wome important data that where missed  in the gallery they could add their own ones in a different color  post-it.

After that, they spent five minutes privately sorting trough their pos-its and clustering  into themes on their clipboards. And when they finished they worked as a group  combining post-its into shared patterns and themes.

4. Insight: Describe the insight you gained from applying the tool you selected to your

challenge (e.g., how an insight affected your thinking about the challenge and about  design thinking more broadly).

After the exercise we identified the insights related to each cluster and found  connections between them. The people indentified the insights and  wrote them on the  large post-its and sticked all those insights in top of the relevant cluster. After that were  asked to each one of them: “if anything were possible, our design would,,,,” and they  answered a lot of valuable statements and design criteria.   The last thing we did was to create a common criteria list with all the group of 25  people, this “master list” was compared across teams and give us a consensus about the  desired qualities for the new product.

5. Approach: Describe what you might do differently next time -- applying the same tool

you selected or a different one -- and the reason(s) why.

The next time I think that a digital tool might be interesting, (like trello.com) because we  can visualize and make comments to any post in there, create labels to arrange them  and watch a lot of visual thoughts  like photographs and other resources in a more  effective way. Also I think that maybe using with a lot of care a brainstorming tool in the  visualization stage could be very valuable.


Occupational Health and Safety System Project . 1 . Challenge : Describe your challenge , including all relevant information . My challenge is to create a product or service that helps companies in my country to implement and build their Occupational Health and Safety System , which is a requirement imposed by the government in order to function . The idea of this challenge is to make use of the Design Thinking tools to really know the needs of the end users of this service and be able to fulfill their wishes and expectations in an outstanding way . 2 . Selection : In your own words , briefly describe the tool you selected ( e.g. , what it is and why you selected it for your challenge -- including any appropriate video lecture references ) . I selected the Mind Mapping tool because i think that the first thing that i have to do after the exploration of “ What Is ” , is look for patterns in the data i´m going to build from applying the visualization tool , with surveys and interviews ( journey mapping ) with the target group of users and make them build their “ journeys ” . The most important thing in this process is separate what is important from this information , look for patterns and insights and créate a new visión that help me establish the criteria for the “ what if ” stage . The Mind Mapping Tool , Works in an amazing way by organizing all the data in a way that let me see and uncover all the hidden patterns and impications that muy Project or challenge have . After i discovered all those patterns , me and my collaborators will have to create a common mind about the qualities of the product or service that we are going to create ( be aligned with the same goal ) . 3 . Application : Describe how you applied the tool you selected to your challenge ( e.g. , what you did and how the tool was applied effectively or ineffectively ) . The first thing that i did is gatter information with the visualization tool . I´ve made storyboards to sketch in a visual way their thinkings . I´ve created personas with all the insights that i gattered in my exploratory research , that where common to certain attributes founded . With this information i knew who muy customer was and be able to build an empathetic understanding of them . When i gattered all the information and process it in order to achieve better ideas . I put myself in the “ inner detective ” rol , trying to assemble all the “ potential clues ” into a coherent story . I had identified the pain points that doesn´t fit in the Project . To do this i´ve holded a yard sale with all the data i´ve collected for everybody to see ( something like an arte gallery with walls filled with all the information gattered ) . In those information where Customer Journeys Maps , Personas , business trends , experiences and a lot of more insights that the visualization tool give us . ( I think now that a good tool in order to do this is tha Trello tool in https://trello.com/ but anyways nothing is going to impact and generate so much please with their look than a real gallery of posters and data information ) . After i did my gallery i organized a kind of “ Hackaton ” of focus group and invited some of the best talented people that i´ve meet in Human Resources talks in the past year . ( About 25 people ) . I´ve give them a marker and two stacks of medium pos - its notes in two different colors and one of large post - its , to each person . I´ve give them also a clipboard . I offered 15 - minutes guided tours to explain to them all the content in the gallery and what each visual descibed . Each attendant browsed individually ( without talking ) and note in the medium post - its all the learning that he or she believes should inform new ideas , ( one post - it for each idea ) . If they found wome important data that where missed in the gallery they could add their own ones in a different color post - it . After that , they spent five minutes privately sorting trough their pos - its and clustering into themes on their clipboards . And when they finished they worked as a group combining post - its into shared patterns and themes . 4 . Insight : Describe the insight you gained from applying the tool you selected to your challenge ( e.g. , how an insight affected your thinking about the challenge and about design thinking more broadly ) . After the exercise we identified the insights related to each cluster and found connections between them . The people indentified the insights and wrote them on the large post - its and sticked all those insights in top of the relevant cluster . After that were asked to each one of them : “ if anything were possible , our design would , , , , ” and they answered a lot of valuable statements and design criteria . The last thing we did was to create a common criteria list with all the group of 25 people , this “ master list ” was compared across teams and give us a consensus about the desired qualities for the new product . 5 . Approach : Describe what you might do differently next time -- applying the same tool you selected or a different one -- and the reason(s ) why . The next time I think that a digital tool might be interesting , ( like trello.com ) because we can visualize and make comments to any post in there , create labels to arrange them and watch a lot of visual thoughts like photographs and other resources in a more effective way . Also I think that maybe using with a lot of care a brainstorming tool in the visualization stage could be very valuable .