Reflection – Visualization during Workplace Training

Challenge

Visualization is very important in ensuring people are on the same page and the same  direction. Show, Don’t Tell is a good technique in workplace training. However, sometimes  this is not possible during workplace training due to context or circumstances at the office.  For example, dealing with angry customers has to be trained BEFORE you are faced with the  angry customers. Any mishaps or catastrophe must be averted or action to be taken  planned BEFORE it happened. Visualization will help a lot during workplace training. For  example, mapping the customer’s journey from the parking lot or from customer’s phone  call right up to the front counter.  In another example, organizations must avert mishaps  before mishaps happened. During training programmes, visualization can help map the  actions to be taken one after another.

Selection

“Writing is thinking. To write well is to think clearly.” Rita Saha

In the Visualization Tool video at 1:28, the presenter said “Visualization isn't really about  drawing, though. It's actually about visual thinking, and we all do it.”

Simple tools like mahjong paper with marker pens can do the trick. However, getting people  to really put their thoughts down is the real challenge.  Most of the time, people react to  situation. To proactively anticipate every possible minute detail of situation or problem is  not commonly done.

Application

In order to aid the thinking process for complex simulated situation and/or case studies,  participants are guided to do simple visualization techniques. Questions are arranged from  simple to complex so people have time to familiarize themselves with the technique. Even  before any serious questions are attempted, fun activities during icebreaking also  incorporate visualization activities.

Insight

The eye-opening discoveries gained during visualization activities done right are amazing.  Blind spots and flaws can be found and corrected. The participants truly see how the  visualization helps clarify a lot of things. Putting information down visually, helps the mind  to focus on one step after another instead of zooming through trying to get to the end of  the process.

Approach

Another approach that could also be used for the above activities is Mindmapping. This tool  shared the same characteristics of putting information down, visible and organized in ways  that helps clarify thoughts. The tools can be used in combination but putting ideas down in  standardized manner also helps with familiarity. Hence, one over the other should be  selected at any one time.


Reflection – Visualization during Workplace Training Challenge Visualization is very important in ensuring people are on the same page and the same direction . Show , Do n’t Tell is a good technique in workplace training . However , sometimes this is not possible during workplace training due to context or circumstances at the office . For example , dealing with angry customers has to be trained BEFORE you are faced with the angry customers . Any mishaps or catastrophe must be averted or action to be taken planned BEFORE it happened . Visualization will help a lot during workplace training . For example , mapping the customer ’s journey from the parking lot or from customer ’s phone call right up to the front counter . In another example , organizations must avert mishaps before mishaps happened . During training programmes , visualization can help map the actions to be taken one after another . Selection “ Writing is thinking . To write well is to think clearly . ” Rita Saha In the Visualization Tool video at 1:28 , the presenter said “ Visualization is n't really about drawing , though . It 's actually about visual thinking , and we all do it . ” Simple tools like mahjong paper with marker pens can do the trick . However , getting people to really put their thoughts down is the real challenge . Most of the time , people react to situation . To proactively anticipate every possible minute detail of situation or problem is not commonly done . Application In order to aid the thinking process for complex simulated situation and/or case studies , participants are guided to do simple visualization techniques . Questions are arranged from simple to complex so people have time to familiarize themselves with the technique . Even before any serious questions are attempted , fun activities during icebreaking also incorporate visualization activities . Insight The eye - opening discoveries gained during visualization activities done right are amazing . Blind spots and flaws can be found and corrected . The participants truly see how the visualization helps clarify a lot of things . Putting information down visually , helps the mind to focus on one step after another instead of zooming through trying to get to the end of the process . Approach Another approach that could also be used for the above activities is Mindmapping . This tool shared the same characteristics of putting information down , visible and organized in ways that helps clarify thoughts . The tools can be used in combination but putting ideas down in standardized manner also helps with familiarity . Hence , one over the other should be selected at any one time .