Kashi Papa

Example Reflection – Storytelling tool.

Challenge and Selection

I am an SME Account Manager for a big telecommunication company. My organization every year  (before the pandemic) organize a weekend for all B2B sales employees including back-office. We are  gathering in a hotel for an “all-together weekend”. During this weekend a lot of activities take place.  One of the activities, which includes bonding activities like games, is brainstorming in order to make  create ideas for the organizations for future launches.

My team decided a few years ago during one of these weekends, to ask from the Organizations to  create a software tool which every Account Manager would have at his tablet and when he visits any  client would have in real time all the information that he needs about the client phone lines. He could  also use this application to create new contract for new phone lines of existing customers.

The tool we used to make our proposition is Storytelling. We need as much as possible information  about this software tool.

Application

During this weekend time we discussed with all the account managers about their needs explaining  to them that addressing their needs could have a huge impact for all of us. We discussed about every  day activities and how this tool would improve the meetings with the clients. We also contacted with  some clients and asked them about their opinion, what kind of information they want from their  account manager to have with him during their meeting. We also discussed with senior managers  about the privacy issues and what information would the organizations allowed us to have in real  time during client meetings. Everyone helped us and our proposition prepared.

Insight

During the us of the Storytelling tool we identified our assumptions. Other Account managers did  things with a different way as we did, they also spend different amount of time with every client. We  also find out that some clients needs more information and more quality meetings with them. We  also find out that the time we (the account manager) would spend with every customer would highly  increase and so less clients meetings would take place every day. The more important issue that  appeared is the privacy issues that appeared from the organization. Moving forward our team review  the key issues and in the final propositions we included all the information that we find out.

Approach

A lot of information appeared using storytelling tool and our proposal was a really good one as the  organization also admitted. After software would be launched by the IT department we could also  use the Learning launch tool in order to improve the software and to add more information on it. I  think that this course gave me an excellent opportunity to learn improved techniques and think things  with a different way.


Kashi Papa Example Reflection – Storytelling tool . Challenge and Selection I am an SME Account Manager for a big telecommunication company . My organization every year ( before the pandemic ) organize a weekend for all B2B sales employees including back - office . We are gathering in a hotel for an “ all - together weekend ” . During this weekend a lot of activities take place . One of the activities , which includes bonding activities like games , is brainstorming in order to make create ideas for the organizations for future launches . My team decided a few years ago during one of these weekends , to ask from the Organizations to create a software tool which every Account Manager would have at his tablet and when he visits any client would have in real time all the information that he needs about the client phone lines . He could also use this application to create new contract for new phone lines of existing customers . The tool we used to make our proposition is Storytelling . We need as much as possible information about this software tool . Application During this weekend time we discussed with all the account managers about their needs explaining to them that addressing their needs could have a huge impact for all of us . We discussed about every day activities and how this tool would improve the meetings with the clients . We also contacted with some clients and asked them about their opinion , what kind of information they want from their account manager to have with him during their meeting . We also discussed with senior managers about the privacy issues and what information would the organizations allowed us to have in real time during client meetings . Everyone helped us and our proposition prepared . Insight During the us of the Storytelling tool we identified our assumptions . Other Account managers did things with a different way as we did , they also spend different amount of time with every client . We also find out that some clients needs more information and more quality meetings with them . We also find out that the time we ( the account manager ) would spend with every customer would highly increase and so less clients meetings would take place every day . The more important issue that appeared is the privacy issues that appeared from the organization . Moving forward our team review the key issues and in the final propositions we included all the information that we find out . Approach A lot of information appeared using storytelling tool and our proposal was a really good one as the organization also admitted . After software would be launched by the IT department we could also use the Learning launch tool in order to improve the software and to add more information on it . I think that this course gave me an excellent opportunity to learn improved techniques and think things with a different way .