Challenge

I am head of department, which creates and supports Online and Offline fraud prevention systems,  and we cooperate very closely with fraud-management depart in process of implementation new  antifraud rules and change old. So, we had a challenge how efficiently organize estimation quality  and number criteria of rule even before it would be in production, because huge number of alerts on  one hand - could strongly hit bank`s products usage experience and our limited resources of  employees(who check alerts), and on other hand - because too low quantity or quality of alerts we  could face high fraud risks.

Selection

We need a fast, a simple and a cheap approach to test the quality of our rules. And a way of small  cheap experiments we considered as the best one. So, we choose the Learning launch tool to  incorporate it our process.

Application

I decided to divide experiments about the creation of new rules into two stages:

⦁  Stage one – Test rule algorithm on real data by analytic with help our program tools.

We organized sand box with proper production data with all parameter that we needed, I made  lessons for stakeholders from the fraud management department to learn our tools.

⦁  Stage two – Test period of new rule in production for some part of input data.

It allowed as get real efficiency without any damage to our budget.

Insight

By applying Learning launch tool to the rule change management process, we get very cheap and  agile process. Also, stakeholders from fraud-management department improved their internal  collaboration, because it is really easy to share rule algorithms with our tools than explain a long rule  by words in details. Now they can very easy test any their hypothesis or assumptions to quickly react  for some new fraud schemas.

Approach

Our team has already gone through several design thinking activities/tools and during this we face  that we used some approaches even not knowing that they concerned with Design Thinking.

Because the learning launch is very cost-effective tool - it is the appropriate tool for us. We every  day review the insight gained from such small cheap launches and every new fraud case, that we  have for that moment, and incorporate this insight into future launch designs of new rules.


Challenge I am head of department , which creates and supports Online and Offline fraud prevention systems , and we cooperate very closely with fraud - management depart in process of implementation new antifraud rules and change old . So , we had a challenge how efficiently organize estimation quality and number criteria of rule even before it would be in production , because huge number of alerts on one hand - could strongly hit bank`s products usage experience and our limited resources of employees(who check alerts ) , and on other hand - because too low quantity or quality of alerts we could face high fraud risks . Selection We need a fast , a simple and a cheap approach to test the quality of our rules . And a way of small cheap experiments we considered as the best one . So , we choose the Learning launch tool to incorporate it our process . Application I decided to divide experiments about the creation of new rules into two stages : ⦁ Stage one – Test rule algorithm on real data by analytic with help our program tools . We organized sand box with proper production data with all parameter that we needed , I made lessons for stakeholders from the fraud management department to learn our tools . ⦁ Stage two – Test period of new rule in production for some part of input data . It allowed as get real efficiency without any damage to our budget . Insight By applying Learning launch tool to the rule change management process , we get very cheap and agile process . Also , stakeholders from fraud - management department improved their internal collaboration , because it is really easy to share rule algorithms with our tools than explain a long rule by words in details . Now they can very easy test any their hypothesis or assumptions to quickly react for some new fraud schemas . Approach Our team has already gone through several design thinking activities / tools and during this we face that we used some approaches even not knowing that they concerned with Design Thinking . Because the learning launch is very cost - effective tool - it is the appropriate tool for us . We every day review the insight gained from such small cheap launches and every new fraud case , that we have for that moment , and incorporate this insight into future launch designs of new rules .