REFLECTION EXAMPLE: VISUALIZATION

CHALLENGE AND SELECTION

A successful innovation begins with an accurate evaluation of what is happening in the  present, therefore the tool I used was the visualization tool to focus on a certain space  with a certain ecosystem of people where the client has to be carefully analyzed through  the travel mapping and ethnographic analysis.

The visualization tool has been used in an automotive company in Peru "University of  Campinas - Unicamp" that is  dedicated to repairing cars and trucks where a set of opportunities was identified to  become more competitive with respect to other companies providing an innovative  service with improvements in the service performed .

APPLICATION

The automotive company "University of  Campinas - Unicamp" in Peru had noticed that the times in providing a  service were "dead times" for going to collect tools that were going to be used to  maintain a vehicle, therefore what could take 1 hour arrived It took around 2 hours to  repair a vehicle, as it was also sometimes seen that sometimes a set of tools was  incomplete, therefore searching for a tool generated “dead times”.

A trip mapping of some clients was carried out from the moment when vehicle  maintenance was needed, therefore, which caused taking your car to its vehicle  maintenance, the time it took the car to be maintained and the end when the vehicle was  already repaired.

It was noted that while the cars were being repaired, the clients got bored of waiting and  sometimes generated a bad mood, the main reason being that when you take your car to  its respective maintenance, you have most probably applied for a work permit, so you  want the service to be fast, at the same time. time that you also get bored waiting and  seeing how they repair your car. Then I made a graph where I focus on what the  automotive company offers its customers, where the result was that it sought to provide  quality service to cars without focusing on the customer who is the one who is going to  return with their car.

INSIGHT AND APRROACH

Consequently, from what had been determined, we carried out the following actions in  order to offer a customer-focused service:

• We carry out home pick-up of cars that need automotive maintenance, and once  repaired we also leave your car at its respective address, making it unnecessary to go to  a workshop to do maintenance on the car.

• We adapted a special area in the workshop where the client waits for the repair of his  vehicle, this area has an entertainment room and a space for remote computer work,  which makes the client feel comfortable while waiting for his car be ready.

Finally, focused on our service and our internal bone customers, our collaborators focus  on preparing a small mobile workshop with all the tools necessary to perform  automotive maintenance, therefore, they care about the care, order and cleaning of their

tools. I work daily so we avoid downtime due to the need for working tools as well as  avoiding traveling to the workshop to find a working tool. Thus, the automotive  company is improving and identifying every problem as an opportunity for  improvement.

The course has been very important for my personal and professional training because it  helps me see things differently, which allows me to provide quick solutions at low costs  to the place where I work doing "Design Thinking", which generates greater  profitability for organizations. .

GREETINGS FROM PERU


REFLECTION EXAMPLE : VISUALIZATION CHALLENGE AND SELECTION A successful innovation begins with an accurate evaluation of what is happening in the present , therefore the tool I used was the visualization tool to focus on a certain space with a certain ecosystem of people where the client has to be carefully analyzed through the travel mapping and ethnographic analysis . The visualization tool has been used in an automotive company in Peru " University of Campinas - Unicamp " that is dedicated to repairing cars and trucks where a set of opportunities was identified to become more competitive with respect to other companies providing an innovative service with improvements in the service performed . APPLICATION The automotive company " University of Campinas - Unicamp " in Peru had noticed that the times in providing a service were " dead times " for going to collect tools that were going to be used to maintain a vehicle , therefore what could take 1 hour arrived It took around 2 hours to repair a vehicle , as it was also sometimes seen that sometimes a set of tools was incomplete , therefore searching for a tool generated “ dead times ” . A trip mapping of some clients was carried out from the moment when vehicle maintenance was needed , therefore , which caused taking your car to its vehicle maintenance , the time it took the car to be maintained and the end when the vehicle was already repaired . It was noted that while the cars were being repaired , the clients got bored of waiting and sometimes generated a bad mood , the main reason being that when you take your car to its respective maintenance , you have most probably applied for a work permit , so you want the service to be fast , at the same time . time that you also get bored waiting and seeing how they repair your car . Then I made a graph where I focus on what the automotive company offers its customers , where the result was that it sought to provide quality service to cars without focusing on the customer who is the one who is going to return with their car . INSIGHT AND APRROACH Consequently , from what had been determined , we carried out the following actions in order to offer a customer - focused service : • We carry out home pick - up of cars that need automotive maintenance , and once repaired we also leave your car at its respective address , making it unnecessary to go to a workshop to do maintenance on the car . • We adapted a special area in the workshop where the client waits for the repair of his vehicle , this area has an entertainment room and a space for remote computer work , which makes the client feel comfortable while waiting for his car be ready . Finally , focused on our service and our internal bone customers , our collaborators focus on preparing a small mobile workshop with all the tools necessary to perform automotive maintenance , therefore , they care about the care , order and cleaning of their tools . I work daily so we avoid downtime due to the need for working tools as well as avoiding traveling to the workshop to find a working tool . Thus , the automotive company is improving and identifying every problem as an opportunity for improvement . The course has been very important for my personal and professional training because it helps me see things differently , which allows me to provide quick solutions at low costs to the place where I work doing " Design Thinking " , which generates greater profitability for organizations . . GREETINGS FROM PERU