Assignment

Challenge & Selection

I decided to work with the tool I liked the most: Storytelling. As the teachers mentioned all  along the course, storytelling brings a different element, it’s not about the list of things we  have to do, it’s about the connection that we give to people about a piece of information  that we’re trying to share.

Currently I am partially in charge of a team of technical consultants with different accounts  all along the continent, with different customer and needs from their side, is difficult to  maintain the best results/relationship as the time sometimes is not your friend.  I usually  spend a lot of time trying to listen to their needs and problems, and finding some way to  inspire different solutions to new or common problems, but sometimes the amount of work  for each consultant is overwhelming, so those are the time we need to work closely not only  to check the status of a project, but to review the attitude with the problem and the possible  solution.

When I talk with them sometimes I find that the way the consultants are working with the  customer is not the best, and I think that my feedback must give them tools to work  independently with a customer.

Application

Actually I set one day to do a standard activity for design thinking with the team of technical  consultants, in order to solve a common problem that is if not the biggest, the most  common problem that we have, and it’s related to how the projects are being validated  against the requirements. The problem was also chosen by them, because I made a list of  different common problems and they chose “the Hardest one”.

I selected 2 of the most experienced Technical consultants and asked them to show me how  they divide a project and how they felt on each stage. It turned out both of them have  personal problems, and none of the leader knew about them. One of them spent a lot of  time managing different activities as he was a single dad, and the other started to be in  different activites regarding the family business.

Insight & Approach

I was speechless as I hear them, because nobody thought everything could be better if we  started to think on how the consultants felt on each stage of the process.

As we progress with the activity, the consultants “open up” about the issues they usually  have all along a project,  and to my surprise every one of them told that everything could

be improved if how they felt when afronting a problem were taking into consideration. So I  started telling them, how I used to feel and how I managed to solve different and new  problems when they emerged when I was a junior consultant, specially being in front of  difficult customer may be an emotional trigger that may start a personal crisis.

I communicated the different feedbacks they gave me to our bosses, and they are  scheduling some more meeting to review how they can help them with regarding these  topics.

I had no idea that this must be taking in consideration when checking the projects, but  right now I am very grateful with the design thinking activity.


Assignment Challenge & Selection I decided to work with the tool I liked the most : Storytelling . As the teachers mentioned all along the course , storytelling brings a different element , it ’s not about the list of things we have to do , it ’s about the connection that we give to people about a piece of information that we ’re trying to share . Currently I am partially in charge of a team of technical consultants with different accounts all along the continent , with different customer and needs from their side , is difficult to maintain the best results / relationship as the time sometimes is not your friend . I usually spend a lot of time trying to listen to their needs and problems , and finding some way to inspire different solutions to new or common problems , but sometimes the amount of work for each consultant is overwhelming , so those are the time we need to work closely not only to check the status of a project , but to review the attitude with the problem and the possible solution . When I talk with them sometimes I find that the way the consultants are working with the customer is not the best , and I think that my feedback must give them tools to work independently with a customer . Application Actually I set one day to do a standard activity for design thinking with the team of technical consultants , in order to solve a common problem that is if not the biggest , the most common problem that we have , and it ’s related to how the projects are being validated against the requirements . The problem was also chosen by them , because I made a list of different common problems and they chose “ the Hardest one ” . I selected 2 of the most experienced Technical consultants and asked them to show me how they divide a project and how they felt on each stage . It turned out both of them have personal problems , and none of the leader knew about them . One of them spent a lot of time managing different activities as he was a single dad , and the other started to be in different activites regarding the family business . Insight & Approach I was speechless as I hear them , because nobody thought everything could be better if we started to think on how the consultants felt on each stage of the process . As we progress with the activity , the consultants “ open up ” about the issues they usually have all along a project , and to my surprise every one of them told that everything could be improved if how they felt when afronting a problem were taking into consideration . So I started telling them , how I used to feel and how I managed to solve different and new problems when they emerged when I was a junior consultant , specially being in front of difficult customer may be an emotional trigger that may start a personal crisis . I communicated the different feedbacks they gave me to our bosses , and they are scheduling some more meeting to review how they can help them with regarding these topics . I had no idea that this must be taking in consideration when checking the projects , but right now I am very grateful with the design thinking activity .