Learning launch tool

Challenge

I am a business analyst in the IT department of my organization and a major challenge I received is to improve the payment  process, whose main objective is to eliminate the constant complaints from customers for not receiving their respective  payments within the agreed time.  The scope of the project includes the accounts payable, operations and IT departments with whom we must work  collaboratively. The project is limited to internal resources (ie budget and allocation of business users) and should not exceed  more than 3 months. In addition, the solution must include a uniform distribution of working hours among team members.  We focus on trying to find out what our team members (IT + Business) consider to be ineffective or problematic in relation to this  process.

Selection

The team has gone through several activities but it was the first time that we used design thinking tools, so this was a pilot  project to try the learning launch tool. In general terms, the learning launch is an experiment designed to quickly test an idea  and a prototype.      Application

In our first learning launch, we focused on the structure / execution of our payment operations tasks. In particular, we wanted to  see if we could structure our tasks, projects and processes to adapt agile project management methods to our work in an effort  to become more effective.    This allows us to identify that structure and execution were the main causes of our workflow challenge.    Our team went through a 2-day training with a Scrum Master from the agile project team (DigLab. Then, we went through a  workshop to structure our tasks and processes more quickly. These two sessions took place within a period of two weeks .    We hoped to produce a document with a clear description of our new processes. In our second learning launch, we focused on  getting clarity about our tasks and priorities.    Our team also completed an anonymous survey, conducted by participants from the operations, accounts payable and IT  department. The survey included questions about our proposed new process, understanding the process and prioritizing tasks  and feelings about the change, and were carried out within a week.      Insight

When applying the learning start tool, our team identified new assumptions and designed small releases to test those  assumptions. In addition, we thought about the expected results, in the expectation of discovering that a more agile approach  would improve our workflow and that our team and the main stakeholders would be quite open to the new prioritization of tasks  and processes.    Our real results were not as we expected: Our team was open to prioritizing tasks and processes, but the main stakeholders in  operations and accounts payable expressed some concerns.    Subsequently, our team will review this insight and incorporate it into future release projects. The continuous incorporation of  insight is particularly important at this stage, as the launches come before a full implementation in the design thinking timeline.  We must always aim for continuous improvement in the processes we carry out.

Approach

Given that this is the first time that our team has gone through design thinking tools and is at this stage of the timeline, the  launch of learning is the appropriate tool.    As mentioned earlier, our team needs to review the information obtained in our first two launches and incorporate it into future  launch projects. These projects must reflect the information obtained, the progress made and approach an attractive solution  ready for the complete implementation.


Learning launch tool Challenge I am a business analyst in the IT department of my organization and a major challenge I received is to improve the payment process , whose main objective is to eliminate the constant complaints from customers for not receiving their respective payments within the agreed time . The scope of the project includes the accounts payable , operations and IT departments with whom we must work collaboratively . The project is limited to internal resources ( ie budget and allocation of business users ) and should not exceed more than 3 months . In addition , the solution must include a uniform distribution of working hours among team members . We focus on trying to find out what our team members ( IT + Business ) consider to be ineffective or problematic in relation to this process . Selection The team has gone through several activities but it was the first time that we used design thinking tools , so this was a pilot project to try the learning launch tool . In general terms , the learning launch is an experiment designed to quickly test an idea and a prototype . Application In our first learning launch , we focused on the structure / execution of our payment operations tasks . In particular , we wanted to see if we could structure our tasks , projects and processes to adapt agile project management methods to our work in an effort to become more effective . This allows us to identify that structure and execution were the main causes of our workflow challenge . Our team went through a 2 - day training with a Scrum Master from the agile project team ( DigLab . Then , we went through a workshop to structure our tasks and processes more quickly . These two sessions took place within a period of two weeks . We hoped to produce a document with a clear description of our new processes . In our second learning launch , we focused on getting clarity about our tasks and priorities . Our team also completed an anonymous survey , conducted by participants from the operations , accounts payable and IT department . The survey included questions about our proposed new process , understanding the process and prioritizing tasks and feelings about the change , and were carried out within a week . Insight When applying the learning start tool , our team identified new assumptions and designed small releases to test those assumptions . In addition , we thought about the expected results , in the expectation of discovering that a more agile approach would improve our workflow and that our team and the main stakeholders would be quite open to the new prioritization of tasks and processes . Our real results were not as we expected : Our team was open to prioritizing tasks and processes , but the main stakeholders in operations and accounts payable expressed some concerns . Subsequently , our team will review this insight and incorporate it into future release projects . The continuous incorporation of insight is particularly important at this stage , as the launches come before a full implementation in the design thinking timeline . We must always aim for continuous improvement in the processes we carry out . Approach Given that this is the first time that our team has gone through design thinking tools and is at this stage of the timeline , the launch of learning is the appropriate tool . As mentioned earlier , our team needs to review the information obtained in our first two launches and incorporate it into future launch projects . These projects must reflect the information obtained , the progress made and approach an attractive solution ready for the complete implementation .