Process Improvement

Challenge

I am part of the data protection team of the Intelligence subdirectorate, our purpose is to improve  response times in attention to users and requests on the assignment of permissions and validation  of tables with the information that each one contains in various environments of the  subdirectorate, It is required to have a process or project in which the entire flow of requests that  are regenerated for the department is registered and controlled and to obtain the corresponding  signatures and vobos per request, due to the fact that there is little staff and said activities exceed  The activities are required such a project, therefore it is necessary to generate it to have better  control and organization of permissions and thus improve our response times to users to a  maximum of 3 business days, the support of other areas is required to generate the platform with  a limit of 5 months to carry out tests and validate that the objectives and requirements for the  various s olicitudes served in the area

Selection

The department has managed these requests by different means, which have not been entirely  effective since it has some problems when presenting the information, so it will try to test other  means or generate projects to be able to solve the requests through the learning launch tool

Request

As a first learning test we will focus on generating the necessary documentation by area with the  fields required by each of the areas in order to complete everything required to complete the  requirement, it is required to have users, user data, name of the tables and classification of  information.

It seeks to use Scrum to validate our activities "response time, user requests, total users per  application" this in order to know the times in which requests are attended and what are the areas  that require more support and improvement times, for this the support of another area is  requested to generate a project in which it supports us in managing the requests and assigning  them, the team met with the support staff for the project to explain the need and obtain the  support and knowledge about how the project flow works and carry out tests in operation in a  period of 4 months, hoping to obtain a report with the total requests by area.

For our second learning launch, we seek to obtain the response time of requests, as well as the  total of areas that require information and the platforms to which we have the highest number of  requests, this to prove that the attention times we have They can be improved by having a better  flow in the authorization and signature process. Satisfaction surveys will be sent on request time,  staff attention and points for improvement in the process, this is done on a daily basis on all  requests attended or managed, in order to obtain points for improvement.

View

Once the learning launch tool was applied, the department identified points for improvement, as  well as the areas that require more time to perform validations.

Flows can be improved and activities divided for better user service, having this improved service  times and flows, the results were better than expected because they solved problems that were  had and improvements in the flow

Getting closer

The team will validate the surveys on a monthly basis to see what improvements the users  propose and add them in the next improvement of the tool, it is required to analyze and validate  the first two launches and obtain the most important things to improve, in the following launches  the knowledge gained, progress made, and approaching a compelling solution ready for full  implementation


Process Improvement Challenge I am part of the data protection team of the Intelligence subdirectorate , our purpose is to improve response times in attention to users and requests on the assignment of permissions and validation of tables with the information that each one contains in various environments of the subdirectorate , It is required to have a process or project in which the entire flow of requests that are regenerated for the department is registered and controlled and to obtain the corresponding signatures and vobos per request , due to the fact that there is little staff and said activities exceed The activities are required such a project , therefore it is necessary to generate it to have better control and organization of permissions and thus improve our response times to users to a maximum of 3 business days , the support of other areas is required to generate the platform with a limit of 5 months to carry out tests and validate that the objectives and requirements for the various s olicitudes served in the area Selection The department has managed these requests by different means , which have not been entirely effective since it has some problems when presenting the information , so it will try to test other means or generate projects to be able to solve the requests through the learning launch tool Request As a first learning test we will focus on generating the necessary documentation by area with the fields required by each of the areas in order to complete everything required to complete the requirement , it is required to have users , user data , name of the tables and classification of information . It seeks to use Scrum to validate our activities " response time , user requests , total users per application " this in order to know the times in which requests are attended and what are the areas that require more support and improvement times , for this the support of another area is requested to generate a project in which it supports us in managing the requests and assigning them , the team met with the support staff for the project to explain the need and obtain the support and knowledge about how the project flow works and carry out tests in operation in a period of 4 months , hoping to obtain a report with the total requests by area . For our second learning launch , we seek to obtain the response time of requests , as well as the total of areas that require information and the platforms to which we have the highest number of requests , this to prove that the attention times we have They can be improved by having a better flow in the authorization and signature process . Satisfaction surveys will be sent on request time , staff attention and points for improvement in the process , this is done on a daily basis on all requests attended or managed , in order to obtain points for improvement . View Once the learning launch tool was applied , the department identified points for improvement , as well as the areas that require more time to perform validations . Flows can be improved and activities divided for better user service , having this improved service times and flows , the results were better than expected because they solved problems that were had and improvements in the flow Getting closer The team will validate the surveys on a monthly basis to see what improvements the users propose and add them in the next improvement of the tool , it is required to analyze and validate the first two launches and obtain the most important things to improve , in the following launches the knowledge gained , progress made , and approaching a compelling solution ready for full implementation