Mind Mapping – My experience with it

Challenge & Selection

To start with, this was my experience with design thinking in a health and  technology company. A spin-off area was created, dedicated to developing  software useful for their services offered.

They were interested in providing their principal and profitable service by using  mobile applications to reduce time, time lost, and improve productivity. What  they did not have in mind was the fact that to accomplish this they needed to  digitalize all their services and process, not only the one they were planning.

Then, the first step was mapping the stages of a medical rental process offered  by the company.  This investigation was necessary to understand the activity and  to have the context to work on this project. Also, it was to know what was going  to be required, the functions and limitations of the project.

Application

In the stages of the process, there were many people involved.  We had medicals  who ask for the service, administrators from the hospital who call us and pay  bills and our company personal, administrators who received petitions, and the  engineers who offered it.

This detection guided us to their journey, to identify the points where they had  contact with the company and us with them.  To help us in this data gathering,  we applied an ethnographic study by interviewing, doing field research, and  participating in their daily routine.

Thanks to this, we could map these journeys in diagrams and, we could trace all  the activities involved and identify problems, needs, and try to figure out how to  solve them. To do this, we first look for patterns and insights, as Marian Moore  states as the results of the mapping tools benefits.

Insight & Approach

We made an investigation because we thought it was necessary to help us, and  as a designer, I grew up with this approach to understand the project and  empathize with people. But stakeholders, managers, and developers didn´t  have this practice, and thanks to his mapping tool they figure out how useful it  is.

This was my first experience with design thinking so, I could put in on practice  some concepts I had, but the real experience consolidated the theoretical  knowledge I had. In the end, a design thinking mindset permeated slowly in this  new area and the next process followed this user-centered methodology.

Time after, I learned more about methodologies and design thinking tools and  having control of these we can use it later more practically and professionally.


Mind Mapping – My experience with it Challenge & Selection To start with , this was my experience with design thinking in a health and technology company . A spin - off area was created , dedicated to developing software useful for their services offered . They were interested in providing their principal and profitable service by using mobile applications to reduce time , time lost , and improve productivity . What they did not have in mind was the fact that to accomplish this they needed to digitalize all their services and process , not only the one they were planning . Then , the first step was mapping the stages of a medical rental process offered by the company . This investigation was necessary to understand the activity and to have the context to work on this project . Also , it was to know what was going to be required , the functions and limitations of the project . Application In the stages of the process , there were many people involved . We had medicals who ask for the service , administrators from the hospital who call us and pay bills and our company personal , administrators who received petitions , and the engineers who offered it . This detection guided us to their journey , to identify the points where they had contact with the company and us with them . To help us in this data gathering , we applied an ethnographic study by interviewing , doing field research , and participating in their daily routine . Thanks to this , we could map these journeys in diagrams and , we could trace all the activities involved and identify problems , needs , and try to figure out how to solve them . To do this , we first look for patterns and insights , as Marian Moore states as the results of the mapping tools benefits . Insight & Approach We made an investigation because we thought it was necessary to help us , and as a designer , I grew up with this approach to understand the project and empathize with people . But stakeholders , managers , and developers didn´t have this practice , and thanks to his mapping tool they figure out how useful it is . This was my first experience with design thinking so , I could put in on practice some concepts I had , but the real experience consolidated the theoretical knowledge I had . In the end , a design thinking mindset permeated slowly in this new area and the next process followed this user - centered methodology . Time after , I learned more about methodologies and design thinking tools and having control of these we can use it later more practically and professionally .