Challenge:

The challenge that I have been assigned to in the current working environment is to improve existing  project management process to deliver projects on time and within costs and improve customer/  stakeholder satisfaction. To address the objective I have to work with my existing team which is a three  member and interact with immediately related teams of Finance, risk, governance, central procurement  team and other corporate stakeholders like my client and onshore stakeholders. We wish to personally  connect with all stakeholders and understand their perspective to find out the improvement areas.

Selection:

Although we have studied various tools in the design thinking course, I have chosen the Visualization  technique tool. This technique uses imagination to draw chart, pictures and bring other on same page to  draw out a mutual agreed upon process and improvements.

Application

I created, ‘what is’ stage by drawing the existing process on the paper. Thereafter I met department  representatives from each of the above mentioned departments to gain their perspective on challenges  they faced in the existing process. I made a note of those individual inputs and redrawn the existing  process with those inputs incorporated. The updated version of the process was shared with the all the  stakeholders highlighting the areas that were changed. By doing this exercise the biggest gain apart  from the changes identified was the buy-in from the stakeholders and placing them on a common page/  understanding about the process which had been lacking so far making it most challenging aspect.

Insight

By implementing Visualization technique we were able to understand and articulate the changes to the  existing process and were able to put in front of the stakeholders. With inputs from stakeholders we  were able to brainstorm and shortlist the most effective improvements in existing process and made  amendments. The result achieved after implementing the improvised process in lesser escalations and  reduction of conflicts in the individual project calls. We have made this an yearly exercise now to revisit  our process and bring improvements. I would also like to use the learning launch tool in my next  exercise.

Approach

As mentioned above the Visualization technique has enabled us to gain a different perspective in to the  problem and helped us articulate the changes relevant in the process to bring the improvement. During  our next iterations we will further deep dive on the results gained and apply other techniques to obtain  new ideas that can be used for implementations


Challenge : The challenge that I have been assigned to in the current working environment is to improve existing project management process to deliver projects on time and within costs and improve customer/ stakeholder satisfaction . To address the objective I have to work with my existing team which is a three member and interact with immediately related teams of Finance , risk , governance , central procurement team and other corporate stakeholders like my client and onshore stakeholders . We wish to personally connect with all stakeholders and understand their perspective to find out the improvement areas . Selection : Although we have studied various tools in the design thinking course , I have chosen the Visualization technique tool . This technique uses imagination to draw chart , pictures and bring other on same page to draw out a mutual agreed upon process and improvements . Application I created , ‘ what is ’ stage by drawing the existing process on the paper . Thereafter I met department representatives from each of the above mentioned departments to gain their perspective on challenges they faced in the existing process . I made a note of those individual inputs and redrawn the existing process with those inputs incorporated . The updated version of the process was shared with the all the stakeholders highlighting the areas that were changed . By doing this exercise the biggest gain apart from the changes identified was the buy - in from the stakeholders and placing them on a common page/ understanding about the process which had been lacking so far making it most challenging aspect . Insight By implementing Visualization technique we were able to understand and articulate the changes to the existing process and were able to put in front of the stakeholders . With inputs from stakeholders we were able to brainstorm and shortlist the most effective improvements in existing process and made amendments . The result achieved after implementing the improvised process in lesser escalations and reduction of conflicts in the individual project calls . We have made this an yearly exercise now to revisit our process and bring improvements . I would also like to use the learning launch tool in my next exercise . Approach As mentioned above the Visualization technique has enabled us to gain a different perspective in to the problem and helped us articulate the changes relevant in the process to bring the improvement . During our next iterations we will further deep dive on the results gained and apply other techniques to obtain new ideas that can be used for implementations