Mind Mapping for Induction

Challenge:

I work with a State Government Organisation, which provides services to public in relation to their  rights and responsibilities in purchase or sale of products and services in the marketplace. The  services that we provide varies from granting license applications, providing advice and educating  the parties in relations to any tenancy and consumer contracts. Hence, staff having a clear  understanding of the roles and responsibilities is very crucial. Due to the high turnover of staff, our  organisation faced with continuous training and induction to the employees, which unfortunately is  currently done in a very informal and inconsistent way.  This is causing number of issues in relation  to inefﬁciencies and disgruntle public. My role in the organisation is to improve our businesses and  bring in innovative solution to the current status and of course not costing a great deal of budget.

Selection:

I always have been a great fan of mind mapping as it projects the situation really well and will  make a visual representation on how the staff’s brain would be experiencing the training. Hence  my selection of Mind mapping to tackle the situation.

Application:

Firstly,  in order to attend to the issue in hand, I ﬁrst started sitting down with every training that the  new staff is undergoing more as a silent observer and mapped the what-is state of conducting  training and inductions. Then did a what wows using mind -mapping. Which was then presented  and brainstormed amongst group of team members that included leadership, education team, fairly

Maria Sara �  of � 1 2 Mind mapping - Induction

recent new employee and the trainers. We then worked together is coming to a What if state and  this is how it looked:

This was then used to develop into a Training schedule, including speciﬁc timeline, person in  charge and the status.

Insight & Approach

This was an absolutely great experience. The idea behind this initially was only to understand and  make it effective for the person being trained. However, it is now also made it effective and easier  for the trainer as well, as it gives them a very clear understanding on how it will be conducted and  they are in tune with the new employee.

I can now very conﬁdently say that training and induction will only be effective if we keep in mind  the end user and not just the conductor.

After looking at the outcomes that we achieved through this approach, I have been asked to  conduct a similar insight in other areas of the processes.

This course has most deﬁnitely helped me in presenting my ideas and thoughts in a very conﬁdent  way.  I will continue to use the tools that I learnt during this course.

Maria Sara �  of � 2 2 Mind mapping - Induction


Mind Mapping for Induction Challenge : I work with a State Government Organisation , which provides services to public in relation to their rights and responsibilities in purchase or sale of products and services in the marketplace . The services that we provide varies from granting license applications , providing advice and educating the parties in relations to any tenancy and consumer contracts . Hence , staff having a clear understanding of the roles and responsibilities is very crucial . Due to the high turnover of staff , our organisation faced with continuous training and induction to the employees , which unfortunately is currently done in a very informal and inconsistent way . This is causing number of issues in relation to inefﬁciencies and disgruntle public . My role in the organisation is to improve our businesses and bring in innovative solution to the current status and of course not costing a great deal of budget . Selection : I always have been a great fan of mind mapping as it projects the situation really well and will make a visual representation on how the staff ’s brain would be experiencing the training . Hence my selection of Mind mapping to tackle the situation . Application : Firstly , in order to attend to the issue in hand , I ﬁrst started sitting down with every training that the new staff is undergoing more as a silent observer and mapped the what - is state of conducting training and inductions . Then did a what wows using mind -mapping . Which was then presented and brainstormed amongst group of team members that included leadership , education team , fairly Maria Sara � of � 1 2 Mind mapping - Induction recent new employee and the trainers . We then worked together is coming to a What if state and this is how it looked : This was then used to develop into a Training schedule , including speciﬁc timeline , person in charge and the status . Insight & Approach This was an absolutely great experience . The idea behind this initially was only to understand and make it effective for the person being trained . However , it is now also made it effective and easier for the trainer as well , as it gives them a very clear understanding on how it will be conducted and they are in tune with the new employee . I can now very conﬁdently say that training and induction will only be effective if we keep in mind the end user and not just the conductor . After looking at the outcomes that we achieved through this approach , I have been asked to conduct a similar insight in other areas of the processes . This course has most deﬁnitely helped me in presenting my ideas and thoughts in a very conﬁdent way . I will continue to use the tools that I learnt during this course . Maria Sara � of � 2 2 Mind mapping - Induction