13, 2001); human a self-assessment checklist for agency leaders, gao/ocg-00-14g (washington, d.c.: september 2000); human design, implementation, and evaluation of training at selected agencies, gao/t-ggd-00-131 (washington, d.c.: may 18, 2000); human using incentives to motivate and reward high performance, gao/t-ggd-00-118 (washington, d.c.: may 2, 2000); and management elements of successful improvement initiatives, gao/t-ggd-00-26 (washington, d.c.: oct. 15, 1999
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