general accounting office, human practices that empowered and involved employees, gao-01-1070 (washington, d.c.: 14. september 2001); human the role of ombudsmen in dispute resolution, gao-01-466 (washington, d.c.: apr
human practices that empowered and involved employees refererer til å skape et positivt arbeidsmiljø
menneskelige praksis som ikke har gitt ansatte makt og ikke involverer dem