text: The launch of Microsoft 365 Copilot at Sir Robert McAlpine (SRM) marked a significant milestone in their journey towards digital transformation. By leveraging this cutting-edge AI technology, SRM aimed to enhance productivity, creativity, and collaboration across the organisation. This case study highlights the comprehensive support FSP provided to SRM and the key outcomes of the launch.
  The primary objective of the project was to evaluate the feasibility, usability, and benefits of Microsoft 365 Copilot within SRM’s operational context. The goals included:
  - Ensuring that SRM could derive significant value from the investment in Microsoft 365 Copilot.
  - Improving employee productivity and speed by automating routine tasks.
  - Enhancing the quality and consistency of work produced across the organisation.
  - Encouraging creativity by freeing up cognitive resources for more strategic tasks.
  - Ensuring data security and compliance within the Microsoft 365 Trust Boundary.
  The support FSP provided spanned across various phases and in close collaboration with the SRM team:
  - Strategy and Vision:
  FSP collaborated with key cross-functional business stakeholders to define the scope, gather information on key business scenarios, and support in assessing expected business benefits and identifying KPIs to measure their realisation.
  - Risk Assessment and Mitigation:
  Identifying potential risks and implementing strategies to mitigate them.
  - Trial Programme:
  Conducting a controlled pilot with selected groups of employees to gather feedback and assess the tool’s impact.
  - User Feedback Analysis:
  Collecting and analysing feedback to understand user experiences and identify areas for improvement.
  - Rollout Roadmap and Recommendations:
  Developing a plan for the wider rollout, including a licence assignment strategy and change management plan.
  - Service Management:
  Establishing roles and processes for ongoing support and monitoring of Microsoft 365 Copilot.
  - Improved Productivity
  The average user reported a significant time saving per week, translating to an impressive ROI based on time savings alone. Participants highlighted the tool’s ability to automate repetitive tasks, allowing them to focus on more value-added activities.
  - Enhanced Work Quality
  Microsoft 365 Copilot significantly improved the quality of work produced by providing intelligent assistance. Users noted fewer errors and higher standards in their outputs, which contributed to overall job satisfaction and a sense of achievement.
  - Increased Creativity
  By automating mundane tasks, Microsoft 365 Copilot enabled employees to engage in more creative problem-solving and strategic thinking. This shift not only enhanced individual job satisfaction but also drove innovation across the organisation.
  The successful launch of Microsoft 365 Copilot at Sir Robert McAlpine underscores the importance of meticulous planning, comprehensive support, and continuous improvement. The positive outcomes and high user satisfaction demonstrate the tool’s potential to drive significant benefits for organisations. By embracing this AI-powered productivity tool, SRM has taken a significant step towards fostering a more innovative, efficient, and engaged workforce.