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  Hi All,Does anyone know if it's possible to remove a segment from a customer's profile in predictive engagement?
  For example, we use segments to categorize our customers into employment groups which can take advantage of the knowledge variations.Now if the customer changes to another employment group, we will need to remove the previous segment and then assign a new one otherwise they may see the incorrect knowledge articles.
  I don't see why not. If you follow our documentation you should be able to edit the customers profile.
  Thanks for the link Cameron,
  I've read through it numerous times however I am not sure if I am missing something or that my description wasn't clear. We don't want to delete a segment, we just want to unassign a segment from that user.
  Another example is that we were to assign a segment based on state they reside in, the user moves to another state and we need to unassign their previous segment and assign the new one.If it is possible and that I am just blind, can you point me to the right direction?
  Hi @Cam Tomlin sorry to tag you but I was checking to see if you saw my previous question? I went through the documentation and can't seem to edit the customers profile let alone unassigning a segment. Am I missing something?
  Thanks in advance!
  I did not see this thank you for the tag. You should be able to edit the customer attributes. If I am understanding your question correctly.
  If not then I think a screenshot can will be helpful to get a clearer picture.
  Thank you @Cam TomlinI understand we can edit the attributes which we can use to match new segments, but we are hoping to do the reverse actually.
  Example, remove segments if attributes meets XYZ. Or use an API or command to strip all segments.Here is a screenshot, we just want to be able to remove a segment that had previously matched.An example of a problem we are trying to solve is that:
  We are currently consolidating all our knowledge articles into the 1 while utilizing different segments for each region. Customer is authenticated when they log into the website, we will pass an attribute that will assign a segment (call it AU) that will trigger the correct article specific to AU region. Now if a customer moves or need to switch to another region like NZ, we will need to remove the AU segment and assign a new NZ segment.
  Or maybe I am over thinking it and should have asked first, does a segment gets linked to a user indefinitely or is it only the session they are currently on?
  ...And I just found the answer to the last question by simply looking at the customer journeys history. Segments are assigned per session which solves the problem I thought we had.Sorry, took me a while to realize what I was actually asking for.
  But while we are at it, is there a way to strip all segments from the current journey? ------------------------------Tony NguyenSmartgroup------------------------------
  ------------------------------Tony NguyenSmartgroupOriginal Message:Sent: 07-24-2024 09:06From: Cameron TomlinSubject: Remove segments from customer journey
  ------------------------------Cameron TomlinOnline Community Manager/ModeratorGenesys - EmployeesOriginal Message:Sent: 07-24-2024 02:34From: Tony NguyenSubject: Remove segments from customer journey
  ------------------------------Tony NguyenSmartgroupOriginal Message:Sent: 07-17-2024 18:45From: Tony NguyenSubject: Remove segments from customer journey
  ------------------------------Tony NguyenSmartgroupOriginal Message:Sent: 07-17-2024 11:38From: Cameron TomlinSubject: Remove segments from customer journey
  ------------------------------Cameron TomlinOnline Community Manager/ModeratorGenesys - EmployeesOriginal Message:Sent: 07-16-2024 21:06From: Tony NguyenSubject: Remove segments from customer journey
  I dont think this is possible at this time. I have searched through our documentation and haven't found anything that would strip all segments from the current journey.
  But while we are at it, is there a way to strip all segments from the current journey? ------------------------------Tony NguyenSmartgroupOriginal Message:Sent: 07-24-2024 19:36From: Tony NguyenSubject: Remove segments from customer journey
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