text: Green Dot: *****
  A Green Dot customer review by GetHuman user GetHuman-shermain from December 1st, 2017
  Background on GetHuman-shermain's case
  GetHuman: GetHuman-shermain - can you tell our other Green Dot customers when your case took place?
  GetHuman-shermain: Yeah. It was late at night, on November 21st.
  GetHuman: Did you reach out to Green Dot, and if so, how?
  GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
  (Shows GetHuman-shermain a list of common Green Dot problems)
  GetHuman-shermain: "Replacement card" was why I was trying to call.
  GetHuman-shermain's review of Green Dot customer service
  GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
  GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
  GetHuman-shermain: They blocked my card before they told me why. Then they said due to suspicious activity. But couldn't tell me the suspicion. Told me to verify my identity then said they were unable to read it to send again. They are trying to steal my money. How am I gone purchase the card load **.** on it use it twice get my refund and all of a sudden they decided to block it so I can't use it. I smell a class action lawsuit if my card isn't unblocked by tomorrow. They need to pay for inconveniencing people and trying to steal their money.
  GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
  GetHuman-shermain: I'd give them a one out of five for ease of finding your way to help.
  GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
  GetHuman-shermain: I'd give them a three out of five on communication.
  GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
  GetHuman-shermain: For that I would say four out of five.
  GetHuman: And finally- any advice for other Green Dot customers?
  GetHuman-shermain: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
  GetHuman: Well there you have it. Some useful feedback and words from GetHuman-shermain taken from his Green Dot customer service problem that occurred on November 21st, 2017.