text: What you need to know before flying
  We all know there is boring information that you need to know before any experience. Please read all the information below to ensure that your experience is everything you expect and more! Feel free to send us an email or give us a call (+61 8 8524 4209) if you have any queries.
  Are there weight restrictions?
  Each flight has a minimum of total weight limit including fuel, passengers etc.
  Maximum individual weight is 130kg.
  All up combined maximum passenger weight is 270 kg per flight.
  Accurate weights at time of booking must be supplied.
  Gift Card Purchases
  Gift Card sales are final and are non refundable, or redeemable for cash.
  Gift Cards are transferrable to another person.
  Gift Cards are all subject to our terms and conditions listed on this page – make sure you check weight restrictions and age limits prior to purchase.
  How can I use my Gift Card?
  Gift Cards are valid towards any package available on our website. Please book via the BOOK NOW button or by calling our office on 08 8524 4209.
  Gift Card Expiry
  All vouchers have an expiry date, please use prior to this time. We may not honor the Gift Card if it is past the expiry date.
  Changed my mind or the person I purchased it for does not want to use the Gift Card
  Please make sure you choose your gifts wisely, and if unsure of the person’s weight, please check before purchase.
  All Gift Card sales are subject to all our standard terms and conditions of flight, please read all prior to purchase. We do not offer refunds if you change your mind later.
  Honoring Expired Gift Cards
  We are not required to honor a voucher YEARS past the expiry. Excuses such as; I forgot about it or we have been too busy to use it or COVID are not a valid reason.
  Travelling with pets
  Can I bring my dog? NO!
  Do not bring your pets on to our property!
  This applies to your dog, who you think is human, so please do not be offended if we ask you to take the dog off site.
  We take bio security very seriously. Based on a working farm with livestock and vineyards, we do not want disease being spread.
  Exception to this rule is special needs dogs, BUT they are not allowed to fly.
  Surprises, proposals and Special Occasions
  I want the tour to be a surprise!
  If the flight is a surprise or a marriage proposal, please advise us (by phone 08 8524 4209 or email, not just on booking form) of the special occasion so that we can best coordinate with you to make it a special time.
  What should we wear?
  The helicopters can get quite hot during the Aussie summer months and cooler during the winter months, so dress comfortably.
  If you plan to take photographs, we recommend darker colours to reduce any window reflections.
  Ladies, please wear flatter shoes.
  Hats, bags, or any loose clothing are not allowed to be worn in or around the helicopters as they can fly up into the rotors. We will be happy to hold any hats or bags for you until you return from your tour.
  Will we see all sights mentioned?
  Are we guaranteed to see all the sights mentioned in your tour descriptions?
  You will see every point of interest mentioned in the tours if weather permits.
  What are the age limits?
  Children under 100cm tall are not able to fly.
  Each person is required to have their own individual seat regardless of age.
  A child must be able to sit independently on their own seat.
  We do not allow children to sit on laps.
  10% deposit at time of booking.
  Full payment must be made prior to take off on the day of your tour.
  Payment can be made using:
  VISA & Mastercard
  Afterpay – instore only
  ZipPay & Humm – by prior arrangement only – call 08 8524 4209 or email firstname.lastname@example.org
  Photo identification of the person making payment is required instore.
  How is the seating arranged?
  The Robinson R44 is a 3-passenger helicopter.
  Seating is assigned according to weight and balance calculations.
  Please do not promise anyone in your group a specific seat (especially children), we cannot guarantee specific seating as it depends on the weight of all the guests booked on a particular flight.
  Visibility for all passengers is excellent as there is no separating bulkhead to obscure the sweeping view from each seat.
  Will we be the only ones in the helicopter?
  Yes, you will be the only passengers in the helicopter. We do not join groups.
  Flying while pregnant
  Can I fly while pregnant?
  Yes – the decision to fly at any stage of your pregnancy is entirely up to the individual. There are no pressure changes or maneuvers that could cause discomfort.
  The Barossa Helicopters base is non-smoking for all clients and customers.
  I get motions sickness sometimes, but I am keen to fly!
  This is a scenic tour, not a thrill ride. Most people do not experience motion sickness.
  Our flights are smooth, and turns are slow and gentle.
  We recommend that if you are prone to motion sickness, that you do not use your camera or phone. Looking at these screens can create distorted vision, which can cause motion sickness.
  If you are particularly prone to motion sickness an anti-motion sickness medication is a good idea.
  Cancelling or Rescheduling
  What happens if I have to Cancel or Reschedule?
  If you need to reschedule your flight, contact us with as much notice as possible.
  Clients that are a “NO SHOW” or CANCEL within 24 hours of booked time, will forfeit the cost of the entire booking.
  No charge outside 24 hours.
  Full refund will be made available to customers in the event of a cancellation of the flight by Barossa Helicopters Pty Ltd due to adverse weather or any other unforeseen event.
  What happens if the weather is bad?
  Barossa Helicopters reserves the right to change flights due to weather conditions or other operational considerations. The pilot’s decision is final – regardless of the occasion.
  Your safety and that of our pilot’s and aircraft are the Number 1 Priority!
  If you are travelling long distances to fly, please let us know at time of booking. This way we will discuss a time to make the call if the weather does not look promising.
  Items that CAN and CAN'T fly
  What am I allowed to take on the helicopter?
  Camera or phone
  On longer flights, water bottle
  Items that CAN’T fly?
  Headscarves, if it is for religious reasons you wear a head scarf, it MUST be pinned on or it DOES NOT fly.
  No loose items
  Best time time to fly
  When is the best time to fly?
  We open for flights between 10 am and close at 4pm, Australian Central Standard Time.
  It is wise to book a tour early in your stay, that way if your pilot determines that weather conditions on a particular day is not the best for your tour, there will be options for re-scheduling.
  As far as the best time of day for a helicopter tour you should consider your personal schedule. Most of the time we have nice weather; during summer it can get quite hot, so it is best to schedule your flight for early morning. If we happen to have rainy weather, the pilot will consult the weather forecast and actual conditions to determine if it will be safe to fly.
  We do not take our guests on a tour unless we are certain we can give you an excellent experience. Apart from not being enjoyable, rain does damage the helicopters blades. The pilot’s decision is final, regardless of the occasion.
  However, if your needs do not fit into our standard hours, we are happy to fly anytime, by arrangement and aircraft availability, some fees may apply. Bookings are essential on weekends. We do not want you to miss out!!!
  Are the helicopters air-conditioned or heated?
  Accreditations and Experience
  Is Barossa Helicopters an accredited operator?
  YES. We are Tourism accredited, Civil Aviation Safety Authority approved and have all the necessary public liability insurances.
  How much experience do your pilots/ground crew have?
  All pilots at Barossa Helicopters have a high level of flying experience and local knowledge. Our ground crew are very experienced in all aspects of loading and unloading passengers and or cargo.
  How long has Barossa Helicopters been in business?
  The company began in the mid 1980′s. We ARE South Australia’s oldest helicopter company, flying many thousands of hour’s / client’s accident and incident free.