text: Fostering organisational vitality is managements' quintessential responsibility. It’s all about customer friendly, efficient, effective and productive processes run by happy employees. So when one of these factors comes under pressure or needs to grow to the next level, an expert approach is required.
  A couple of questions come to mind in the first phase:
  Wat exactly is the problem and root cause?
  Who will take ownership to improve?
  How will we approach this?
  What can Lean, Six Sigma or Agile offer us?
  Which team is best suited for the job?
  How do we work?
  The foundation of Noviter’s expertise is ‘good old’ process analyses with Redesign, Lean and Six Sigma methodology. Leaning on 20 years of experience we are able to guide executives rapidly through the pitfalls and must-do’s of 4 specific performance improvement areas:
  1. Improving customer focus and customer satisfaction
  Thinking from the outside in starts here: with the key stakeholders, or the customer. Identifying customers and their needs, defining customer journeys, and determining customer value. But we take it a step further and look at governance: Who owns the customer relationship, satisfaction, and profitability? How do we collaborate across the chain to serve our customers?
  2. Improving process quality and lead times
  Key Performance Indicators such as “through put time”, “% first time right” and “variability” offer a first understanding of performance. Now it’s time to dig deeper. Understanding root causes, creating process flow and eliminating waste are a small selection of the many ways your process performance can be optimized. What makes Noviter different from all the others, is that we will look for an adaptive solution. Improvements in aspects like People, Systems, Management and Culture will be part of the approach ensuring that adjustments can be made swiftly by the team when it’s time to respond once again to changes in the environment.
  3. Lowering costs
  This is not always the most motivating task to undertake. All the more reason to keep the higher, meaningful purpose in mind. Why reduce costs? Beyond a thorough efficiency analysis and the elimination of waste, this is also about finding sustainable cost-saving solutions that teams can truly take ownership of.
  4. Improving productivity and generating more value
  Optimizing “Value added” is perhaps the most complete way of improving. Everything comes together and a broad view on the supply chain is required. Cross functional process thinking, starting from the customer and ending with the customer, lies at the heart of our approach. Creating agility, quick response and product renewal throughout the organisation and installing Bizz-Dev-Opps solutions are considered and implemented in a balanced way. By balanced we mean: the method is a but a tool. Your business performance is the goal.