text: If it happens that the benefits of an AirConsole Hero subscription are not immediately unlocked after purchase, please try the following:
  How to find out if AirConsole Hero is unlocked
  On the console screen (TV or PC)
  - Connect your phone to the AirConsole console device
  - After connecting, the ‘AirConsole’ on the top left corner of the screen should change to ‘AirConsole Hero’.
  - In addition, your profile photo on the top should have a blue circle around it.
  On your phone
  - Launch the AirConsole App and open the menu
  - On the bottom right it should say “You are an AirConsole Hero” (instead of “Get AirConsole Hero”)
  - The profile image of the Hero player should have a blue circle around it.
  Fix 1: Restart AirConsole
  - Restart the AirConsole App
  - Refresh the console device (browser or Android TV App).
  - Connect your phone again to your AirConsole console device
  Fix 2: Reinstall the AirConsole App on your phone
  - Check your subscriptions on your phone. Guides on managing subscriptions can be found in the iOS Subscription Manager, Google Play Store, Amazon App Store or Huawei AppGallery.
  - If your subscription is listed in your subscription manager and you still don’t have AirConsole Hero, please try to delete and reinstall the app.
  - If this did not fix the issue please contact us using the report form.