text: Want to read the full report?
  This report is available for individual purchase ($1495).
  Forrester helps business and technology leaders use customer obsession to accelerate
  growth. That means empowering you to put the customer at the center of everything you
  do: your leadership strategy, and operations. Becoming a customer-obsessed
  organization requires change — it requires being bold. We give business and technology
  leaders the confidence to put bold into action, shaping and guiding how to navigate
  today's unprecedented change in order to succeed.