text: Ordered this bag well ahead of time so I'd have it for my nieces birthday.  Loved it until today when I realized the zipper doesn't work, so you can't close the bag.  Tried everything to loosen it but still can't zip it more then an inch.  Unfortunately I missed the return window and now am stuck with a bag that can't be used and am totally frustrated.  The bag itself is very nice and would have been great, but now can't be given as a gift and will probably get thrown out.