text: I was so excited to receive this and planned to use it as my new 'summer handbag.' However, after just a few weeks, the strap started to bubble and peel severely. Since the Amazon return policy had just expired a few days prior, I contacted Loeffler Randall directly. I have been an extremely loyal customer to them for over eight years and expected them to replace the defective strap. To my surprise, after I called, emailed and sent pictures, they still said they couldn't help. The representative said that sometimes this bubbling/cracking/peeling is a problem with their printed leather. She said she could only offer me a coupon for 20% off a future purchase. I don't want to buy another of their products now; this situation with my defective $500 handbag should be resolved first! Currently, I own over 20 items from this brand. I find it sad that they couldn't help a loyal customer in a situation like this. Stand by your high-end products, Loeffler Randall, or you will continue to lose good customers.