text: first pair, wore for three hours before they completely fell apart. the entire top came off from the platform. i thought it might be a fluke but i should have known better when i saw they'd merely been hot glued together. YRU quickly responded and sent me a new pair. super customer service for a shoe retailer, but EXACT same story with the second pair!!! my friend that was with me for both incidents was hysterical laughing - these shoes have the life span of a fruit fly. :( they are gorgeous tho and made my outfit both nights. i love them enough that i'm going to bring them to my shoe cobbler in hopes that he can nail them down. eh. the picture attached is the second pair YRU gave me. less disastrous than the first since i was hesitant to wear them too far from home my second time around.