text: I have owned many, many Teva sandals - and have always been happy with them. A few years ago, I switched to a competitor and was also happy with the competitor's product. Last year, I decided to go back to Teva and purchase a pair of Terra-Fi 4. When they arrived, I loved them - they were comfortable and I could walk all day without any issues.<br /><br />Then winter came and I put them in the closet, only to retrieve them this summer. Now, having worn them on and off for the past two months, I have severe damage on the soles of these sandals. This occurred despite the short period during which I could wear them and despite the fact that I no longer take long hikes (getting old, etc.). In essence, I got about seven months of wear out of these sandals.<br /><br />After contacting Teva, I was given the cold shoulder and was informed about warranty terms which, however, is not helpful. In other words, Teva told me, in essence, that I cannot expect more than a few months of wear from these sandals. I find this unacceptable. Lesson learned - I will purchase a different brand in the future.<br /><br />UPDATE: I contacted TEVA a few more times in hopes of getting an answer. Eventually, I was told that they evaluate problems on a case-by-case basis and to send my sandals in. I filled out a warranty claim form and stated, when prompted, that I would be okay with receiving the same sandal as a replacement.<br /><br />A few days after my sandals arrived at their location, I received an email informing me that my purchase price would be refunded in total. While I certainly find a full refund an acceptable way of handling my complaint, I nonetheless feel rather sad. After all, this seems to indicate that the issues with my Tevas were not a mere manufacturing error but, rather, a representation of low quality soles that are being used in the manufacturing of this product. I will say that this is NOT something that I am used to with Teva - I have always known their products to be reliable and long-lasting. To me, this is a clear indicator that something isn't going right at Teva. I sincerely hope that such poor quality soles will be eliminated in future products so that Teva can remain a sandal with a great reputation.reliable and long-lasting. To me, this is a clear indicator that something isn't going right at Teva. I sincerely hope that such poor quality soles will be eliminated in future products so that Teva can remain a sandal with a great reputation.