text: Buy the shoes direct from manufacturer! The customer service from  HDO Sport is the worst I've ever encountered. This is also my first ever poor review.<br /><br />The shoe sizing is off. Al, other Vibram shoes show a US9 as being a larger size except this model. Well, this model ended up being too small and the store refused to take it back. Not only did they avoid responding,but when &#34;Sarah Brown&#34; finally did respond, she was snotty and blamed me.<br /><br />Don't risk dealing with this company. As for the show, go a size up or else you'll be like me...unable to speak about the product be you're stuck with shoes too small and a snotty customer service rep (she likes the phrase &#34;Please note&#34; ...so hopefully that helps while she tells you you're stuck with your purchase).