text: I'm sorry to have to post a poor review, because I love this backpack. Cute, comfortable, easy to clean, perfect size. Unfortunately, within one week of use, tears developed on either side of the lower zipper compartment (see pictures). I contacted Amazon, who wonderfully sent me a replacement.  I took the replacement out of the packaging today and saw a tear had already developed in the same place - fresh out of the bag! I have asked for and Amazon is granting a refund upon return. I hope the manufacturer addresses this, because I'd love to own it again. Like I said, it was otherwise just about perfect.