text: Horrible product and horrible customer service. I don't know how this product got so many positive reviews (probably fake reviews). My item arrived already opened. When I tried to address this issue and request a replacement item, FootFitter was very rude and unwilling to address my concerns. This product didn't widen my shoes at all, even though I left the stretcher in my shoe for a long period of time and used a rubbing alcohol/water spray mix to help increase the stretch. Such a crappy POS product. The quality of the product perfectly matches their customer service.<br /><br />This is the very first negative Amazon review I've ever written!