text: I loved these. They looked great with dresses and pants and were reasonably comfortable. Then, after having them for a month and a half, I was wearing them and felt a sharp poking/scratching in my ankle. A sharp metal wire (!!) had worked its way out of the bottom edge of the heel strap. Checking the other shoe, the same wire was beginning to come out of that one as well. The shoes still look brand new, with no obvious wear on the soles or insoles. This shouldn't have happened. And they shouldn't have been made this way.<br />I tried calling the contact number for Miz Mooz. The phone rang about 10 times and the connection ended with a fast busy signal. I then read another review that they had a poor warranty/customer service record. Fortunately, Amazon came through for me and my sandals are on their way back. While I'm very grateful to Amazon, I won't be buying Miz Mooz shoes again. Great design, terrible quality.