text: Item is DEFECTIVE as there are SHARP STITCHES in the inside of the boot which interfere with the walking process by poking the back of the heel. In addition, there is a LOOSE THREAD hanging in the back of the boot and there is GLUE SHOWING between the plastic and elastic parts of the boot.<br /><br />Customer service was TERRIBLE and they took no responsibility for defective item. Save yourself return shipping and DO NOT BUY!!!