text: The shoe fits tightly (which is good for support) and as such you need to pull it onto your foot. That means the straps on the front and the back come into play pretty much every time you put them on. The strap on my right shoe broke after 35 days, which means I can't send it back to Amazon. Instead I have to deal with the Keen warranty department, which is very slow. They want pictures and detailed product information, which is not readily available on the Amazon invoice. For example, they want a product code on a little plastic sticker that fell off the shoes after about a week of wearing them. So now I have a pretty expensive one-month-old shoe that is nearly impossible to put on my foot and am told I'll need to wait 15 work days to have my claim processed. They can then either send me a replacement pair (which I *hope* they will) *OR* send me a voucher. But here's the kicker: the voucher is for the amount I paid on Amazon (a little over eighty bucks) but can only be used on the Keen website (where this shoe costs over a hundred bucks + shipping). It's unclear whether they'll make me mail back the broken shoes. Anyway, not a great experience so far with this company. Hopefully I'll hear back from them soon and they'll agree to send me a replacement pair of shoes quickly.