&quot;However, this article is meant to be more than a funny background. We were surprised by the amount of flirting that takes place in support channels – and even more by the changes that we’ve seen in the conversation climate once we had finally completed the test and defined all our processes. After replacing Carolin’s image with my name and my photo, people showed more politeness and trusted my advices on a higher level. We just hope that these results are not symptomatic for the IT industry and the support area and that they only appeared in our case.&quot;