The major thing for me is proper search and filtering tools. Jira and TFS seem to get this right with JQL and Queries respectively, for most non-technical people however, they seem to be quite daunting.<p>I think the other main thing that could be improved is integration with other tracking software.<p>I work in testing. The main thing I see is projects using more than one project or defect management tool. I feel is an area that could be seriously disrupted.<p>For example... One project I worked, we had the developers (external company) using JIRA, whilst we used Smartbear ALM.<p>So I ended up writing something that used both the JIRA and ALM API&#x27;s to save me updating two systems. Imagine if this functionality was out of the box?