I wish more companies would take more time to respond to these sorts of situations. Perhaps this was excessive (I see conflicting reports of where they responded and when). But...<p>Let things cool off, take a hard look at things internally, get the stakeholders committed to actual change, <i>then</i> provide an update. I&#x27;m far more likely to believe that then even a perfectly executed PR play. I&#x27;ve watched even the most pathological and idiotic tech people get good at those the past 10 years. Beware people with good haircuts who say nothing and only appear during times of trouble.