A reasonable approach? When I&#x27;m in doubt, I just go with the truth. They could have said &quot;Hey, we hear you, we&#x27;re starting a group to figure out how best to resolve your issues.&quot; or &quot;Hey, we&#x27;ve already been working on this, we&#x27;ll get back to you in a couple of months.&quot; Or even a &quot;Hey, we get you aren&#x27;t completely happy, but we just don&#x27;t have the time to address your concerns right no, but when we can, we will.&quot;<p>Any of those would have been better than perfect silence followed with, we&#x27;ll see what we can do.