This article is outdated and it&#x27;s simply incorrect. There are no phantom cars, there were caching issues previously but they should have been resolved.<p>The support representative&#x27;s response is wrong and appears to have been contrived. When you&#x27;re dealing with support volume on the scale of Uber, you&#x27;re bound to get some tickets that are answered incorrectly.<p>Other than having access to some internal tools for account lookups, support staff at Uber (and many other companies) do not know anything more than what is publicly available. It&#x27;s why an Apple live chat saying &quot;yes, iPhone 7 will have a larger screen&quot; means nothing.