We don&#x27;t have enough data yet, but seems to work better on people who use the computer often. Older demo or people who are on the go constantly, prefer phone calls obviously.<p>As far as disadvantages, this is not a replacement to email or phone,  it&#x27;s more to get faster the call&#x2F;meeting. You let people chose how to get in touch first and chat has much less friction than phone calls...<p>You can also use it to warm up leads