Just a tip from a person who&#x27;s interacted with cranky people for a long time....<p>When I get feedback, especially negative, I like to think about it before I respond. And I may take a month to respond.<p>But I always immediately respond with something like<p>&quot;Thank you for providing feedback, and thanks for your patience while I think about your feedback, discuss it, and respond appropriately.&quot;<p>At least you then know I&#x27;m not ignoring it.