FWIW my company had a terrible, terrible experience with Zenefits and ditched them after less than a year. Incompetent customer service, crappy software (one problem we had was a result of a corrupted database record, according to one of their reps, that had to be manually corrected by a developer), no one seemed to know what they were doing. As a founder I told their reps multiple times that we were a startup too -- ostensibly their target market -- and that we were willing to work through some problems with them, but they didn&#x27;t seem to care and frankly just kept fucking up. Once we hit 5 people we switched to TriNet and have gotten great service AND we&#x27;re saving tons on the insurance side, even accounting for TriNet&#x27;s monthly per-employee fee.<p>Generally I avoid rooting for others to fail, but I can&#x27;t help but feel just a teeny bit of schadenfreude with this recent news. For the last couple years I&#x27;ve been rolling my eyes with each new piece of breathless coverage. The Zenefits people are talking about now sounds a lot more like the one I experienced dealing with.