As an ex-support guy, lemme tell ya: like most low-paying low-skills jobs, it&#x27;s very rarely a vocation. It is also eminently a &quot;people skills&quot; job, not unlike hairdressing or waiting tables. Of course supporting developers is different from supporting Joe Sixpack, but any random bugzilla record will show how tech support without people skills is a huge bag of fail.<p>Btw, when talking about being repressed, i referred more to conferences and other gatherings, including twitter. We go from &quot;SURPRISE- PORN SLIDE!&quot; to &quot;OMG THAT GUY CRACKED A SEXIST JOKE LETS RUIN HIS LIFE&quot; with nothing in between. That&#x27;s repression in action: since nobody is supposed to talk about it, nobody knows how to talk about it, or how to react in ways the rest of the world would find normal.