I would very much be surprised.<p>Some personal examples:<p>For years I&#x27;ve worked with Microsoft products. The company I worked for paid big bucks for Microsoft enterprise support. Tried to use many times, always same results. &quot;We&#x27;ll send this to engineering.&quot;  Never a response.<p>Same with Apple. Bought an iMac that repeatedly ejected USB disks. Known issue. Apple support forums have hundreds of unanswered, unresolved threads on this issue. Yet Apple support had &quot;never heard of it.&quot; Same &quot;we&#x27;ll send your logs to engineering and get back to you.&quot;   And never heard back.<p>Local cable companies call you constantly to get you to sign up for services. Then when there&#x27;s a problem they&#x27;ll come out and fix when they feel like it.<p>Got a problem with your Google Apps account you pay for? Good luck.<p>Sell something on Ebay and someone screws you over? Ebay still keeps their cut of course.<p>Paid $1500 for Google Glass, found out explorer project was shutting down through Twitter and The Verge, rather than Google.<p>Had a Digital Ocean box disappear for no reason. Response from them was &quot;sorry.&quot; Saw a recent article where someone else had that problem too.<p>Had a similar issue with a Linode box. Same results.<p>So maybe I just have terrible luck.<p>But I&#x27;m willing to bet that there&#x27;s way more money in sales and marketing than there is in supporting existing customers.<p>Forking over money to a company provides zero benefits other than the use of the product or service, in my experience. You get no say in how things work there, and you&#x27;re lucky to get someone who is actually empowered to help you.