The idea that someone working in a call center is able to download their own browser is laughable. Where are these call centers where the high-turnover-staff are able to install whatever software they want? I wouldn&#x27;t be at all surprised if some call center operatives were forced to use IE6 and I wouldn&#x27;t be surprised if some call centers effectively forbid their staff from using the internet for anything beyond checking customer information on their intranet.