&gt;No, just no. There is no point to any of all this search technology and this accumulated knowledge if no one uses it.<p>Is there a manual?  Is it searchable?  Is it up to date?  Is it common knowledge or has it already been pointed out?  Was it written for programmers or does it require business&#x2F;domain knowledge to understand?<p>You could theoretically plop someone with the ability to read English in front of a computer with internet connection and they could learn just about anything out there, but a little guidance is going to massively improve their productivity.<p>The way we should handle this at work is when someone comes asking for a fish, go on a little fishing expedition.  If they don&#x27;t get the fish themselves, provide them one.  Keep an eye open for the ones who are learning and the ones who don&#x27;t care to learn and respond accordingly.<p>Outside of work it has to work a bit differently for a number of factors.  You don&#x27;t have nearly the obligation to help others work together, there are far more people, there is less direct communication.  I&#x27;m not sure if there is a better rule that doesn&#x27;t end up being abrasive.