Bitbucket dev here, I am truly sorry to hear that Mike. I&#x27;ve been an Atlassian for almost a decade and &quot;legendary support&quot; has always been something that we&#x27;ve prided ourselves on, so it hurts to hear about your experience! I&#x27;m not sure how long it&#x27;s been, but things have hopefully improved since last time you checked out Bitbucket - the unification of Bitbucket.org with Bitbucket Server (née Stash) has meant a lot of refurbishment of the front-end code, much of which is now common across products. Our front-end and design teams have grown a lot more muscle too. If you have any specific feedback about the UI&#x2F;UX I&#x27;d love to pass it on to the team.