What sort of problems are those non-technical people trying to solve w&#x2F;r&#x2F;t JIRA. I.e., what do they find daunting, how badly does it obstruct their workflow, etc. (I&#x27;ve written a decent amount of JQL but it&#x27;s hard for me to imagine what a non-technical average user of JIRA would be trying to accomplish.)<p>Off topic but I&#x27;ve used a lot of ALM&#x27;s, never Smartbear. A few sentences on how you like it compared to other products would be great!