That&#x27;s something of a confound, though - JIRA requires licenses and is preferred by big shops with a lot of resources, so you&#x27;d expect it to be better just by virtue of having more people paid to manage it.<p>I&#x27;ve seen plenty of JIRA projects full of the same mess of open issues, etc. as well, and that seemed to run exactly like GitHub: not enough people felt it was their job or had enough the time to spend on ticket gardening.