I&#x27;m split on this.<p>RE education, I think this attitude is one of the bigger sources of the problems we have. Nobody expects to get into a car first time in their lives, go through a 2-minute tutorial and drive on the public road. Nobody expects to grok electric saws or soldering irons in 30 seconds. Those are all tools, and tools require some training, or at least reading the manual. Everybody knows that and thus nobody complains.<p>OTOH, we&#x27;ve created a silly situation with computing where people are expecting to be able to use stuff immediately. They should not. This thing is complicated, and you have to engage your brain. Dumbing software down to create illusion of immediate competency only makes our software worse, and it <i>makes</i> general population stupider.<p>As for the second point, I agree with building better software and throwing the book at CNET and Lenovo, and any other malware bundler. Seriously, this kind of behaviour should not be allowed in a civilized society.