&gt; Let things cool off, take a hard look at things internally, get the stakeholders committed to actual change, then provide an update.<p>This is <i>not</i> an update - this is &quot;we&#x27;re looking into it&quot;, which should precede the internal soul-searching and actual change. They should have released this the moment they decided they were going to look into it - to outsiders, that moment seemed to be 29 days after the open letter was published.