For us it was a combination of things. It was never really service&#x2F;uptime related, but I can&#x27;t count the number of in-app Javascript errors or weird UI decisions they made. The issues were just not good enough and the web pages were continually slow&#x2F;bloated to load.<p>Every time I&#x27;d open a support ticket I felt like I was a second-class citizen or that the issue I raised wasn&#x27;t important to them. Continual, multiple years or bad support from them. I get that we were paying $25&#x2F;mo but I just couldn&#x27;t deal with it anymore.