I found so much more in the article.  To quote another poster.. Hubris.  The overconfidence of management was shocking.  Aggressive schedule drove the system problems quoted above, which were compounded by a lack of training and experience and understanding.
If it was just a set of software glitches, this could be recoverable... But 1.8bn in property investment meant that the show must go on, otherwise the debts would rack up quickly.  So, aggressive expansion was the plan - but there was no foundation of experience to build on.  Boom! A house of cards.<p>7 billion debt and no profits until 2021?  That was the most telling story to me.