Not Amazon.  Essentially every company.  Your typical first tier support rep is paid perhaps $9-10 an hour, utterly hates their job, and has access to scary amounts of account information.  It doesn&#x27;t help that call center turnover rates are often so high that it isn&#x27;t unusual for the median experience of reps to be 6 months, or less.<p>The bottom line really is that <i>so far</i> these kinds of social engineering attacks haven&#x27;t been enough of a problem for companies to have the slightest economic incentive to improve the situation.