But at least in the enterprise, you&#x27;re actually being paid to deal with customers. The author of the article is <i>not</i> being paid - he&#x27;s generously offering his software to the world for free, and ungrateful people are bullying him.<p>Also, in companies that are bigger than startups, developers don&#x27;t have to deal directly with customers that often. We have customer support departments who are trained to talk nicely to demanding customers.