I think it is. I bought a 10f down sleeping bag from an online discount merchant, and I&#x27;ve been consistently disappointed with its performance. I wouldn&#x27;t return it (because I don&#x27;t need 10f performance), but it&#x27;s barely capable of keeping me warm enough to sleep at 30f while wearing long underwear and a beanie to sleep. I&#x27;m not saying I&#x27;d return it, because I don&#x27;t plan to sleep anywhere colder than 30f, but these are the kinds of things a coop can and should keep an eye on when selecting product and deciding what to continue carrying.<p>And yeah, some people ruined it for everyone. I saw a <i>crashed</i> mountain bike at REI that some dude returned.<p>My REI story was backpacking boots. I went back and forth on two sizes, and ultimately decided the larger size would probably have me sliding around too much. I had to wear them for 30 or 40 miles before it became clear that they were not going to work, and the other size would be better. It was well worth the extra $15 or whatever to buy from a retailer that was friendly about returns.