JP here too. This was in ~2011, the staff then Really Liked Macs. Now it&#x27;s the &quot;my iPhone screen broke&quot; bar, and they have way more staff.<p>The service for my Mac last time was actually pretty hideous. I can&#x27;t remember what he said, but he used some amazing jargon to explain the difficult act of booting off an OS on a USB hard disk. Then tried to say that the broken hinge (the hinge part of the stand on 2014 skinny iMacs is prone to fail without warning, tipping the screen forward) and bad RAM on my iMac might not be covered under Applecare (it was).<p>The genius bar has never been a fun experience (our sensors indicate you used your laptop! Sorry, but Applecare doesn&#x27;t cover oxygen damage), but that was super unpleasant.