The city should budget an amount for each year in payouts.  Start with the average amounts over the past 5-10 years plus 10%.  When all of the complaints for that year have been settled, anything left goes out to the department as bonuses.<p>We&#x27;ve got sticks that don&#x27;t seem to be working.  Let&#x27;s throw some carrots in as well.<p>Good performance -&gt; good bonuses.