note: i&#x27;m a former engineering manager at Zappos. (still with the company, just not a manager any more)<p>you&#x27;re making many mistakes in your opinion:<p>1. correlation and causation. this latest round of people leaving is only because there was an extension to the offer made in may for a group of people. far less left this last time than anticipated.<p>2. you aren&#x27;t running the test long enough. because of this second offer, the hard work of self-organizing was largely being delayed. it actually feels like we are just beginning (at least in tech).<p>3. you are measuring the wrong thing. in no way does an attrition rate reflect the success of self-organization. any organization can be made better byt he right people leaving.<p>the metrics i&#x27;m interested in are: 1) employee happiness, 2) customer delight, and 3) innovation rate. feel free to email me in a year to get an idea of what those are like then. (notice, a profitability metric is just an assumed by-product of those measurements, although it&#x27;s not what we focus on).