Pardon my cynicism but you&#x27;re trying to get support from a company that offers a free service and has millions of users. Providing direct support to individual users is not part of their business model. If the past has taught us anything, it&#x27;s that the normal user is screwed when something goes awry. Unless you know someone important or the company decides it&#x27;s good PR to help you, things look pretty bleak.<p>Apart from that I hope you can solve the problem.