I don&#x27;t know much about carpentry, but I&#x27;ve seen that they often build custom patterns and guides to make the work on a particular job easier.  Maybe they need to cut the same angle or size or shape many times, or drill perfectly aligned holes, whatever.  They don&#x27;t go out and buy tools that specifically match the requirements of that job, because that would be silly.  Who would make such a thing, and what do you do if it&#x27;s not quite perfect?  Instead they use the materials around them to create helpers and guides and patterns.<p>It sounds like you could use the same kind of thing.  Someone entering an issue doesn&#x27;t need to be presented with a JIRA server and told to go at it.  A tool like JIRA has some tools for guiding users (e.g. embeddable, customizable javascript forms).  And where JIRA isn&#x27;t cutting it, any self-respecting tool has an API that gives you all the power in the world.  You want a dashboard that shows you just the charts you want, and clearly explains what they&#x27;re showing?  There&#x27;s a lot of material all around you to make building that for yourself easy.  Wishing for an opinionated and rigid solution that happens to match what a project of nontrivial complexity needs is not realistic.