From the article:<p><i>&quot;While I am happy to share data with those that request it, I will summarize by saying that most restaurant customers that use OpenTable abhor it (for a few different reasons).&quot;</i><p>His company, TableHero, is a competitor, so &quot;most&quot; may be an exaggeration. He&#x27;s probably identified a few weaknesses in Open Table to capitalize on.