Author here (matt) -- would be interested in hearing if other companies have had issues with attacks on their live chat or support services.<p>I found this article about Amazon really interesting:
<a href="https:&#x2F;&#x2F;medium.com&#x2F;@espringe&#x2F;amazon-s-customer-service-backdoor-be375b3428c4#.th4jg8yvf" rel="nofollow">https:&#x2F;&#x2F;medium.com&#x2F;@espringe&#x2F;amazon-s-customer-service-backd...</a>