A great point regarding pragmatics.  Personality is also becoming a key issue to consider.<p>There is a whole pile of interesting posts around building conversational services&#x2F;bots.<p>Some interesting ones:<p>Sam Lessin: <a href="https:&#x2F;&#x2F;t.co&#x2F;0ZFlBGPqpg" rel="nofollow">https:&#x2F;&#x2F;t.co&#x2F;0ZFlBGPqpg</a>
Chris Messina: <a href="https:&#x2F;&#x2F;medium.com&#x2F;@chrismessina&#x2F;2016-will-be-the-year-of-conversational-commerce-1586e85e3991" rel="nofollow">https:&#x2F;&#x2F;medium.com&#x2F;@chrismessina&#x2F;2016-will-be-the-year-of-co...</a><p>Matt Galligan: <a href="https:&#x2F;&#x2F;medium.com&#x2F;@mg&#x2F;the-graphical-user-interface-will-soon-give-way-to-the-rise-of-the-conversational-user-interface-ba8cc52f945b" rel="nofollow">https:&#x2F;&#x2F;medium.com&#x2F;@mg&#x2F;the-graphical-user-interface-will-soo...</a><p>Clement Vouillon: <a href="https:&#x2F;&#x2F;medium.com&#x2F;point-nine-news&#x2F;software-bots-c56aeedcfec3" rel="nofollow">https:&#x2F;&#x2F;medium.com&#x2F;point-nine-news&#x2F;software-bots-c56aeedcfec...</a><p>Ryan Block: <a href="https:&#x2F;&#x2F;medium.com&#x2F;@ryan&#x2F;bots-messaging-and-the-interface-visibility-scale-c77ce56f1401#.ex6jt2rll" rel="nofollow">https:&#x2F;&#x2F;medium.com&#x2F;@ryan&#x2F;bots-messaging-and-the-interface-vi...</a><p>I&#x27;ve also written a bunch of articles on how we tackle some of these problems at Converse AI here:<p><a href="http:&#x2F;&#x2F;blog.converse.ai&#x2F;introduction&#x2F;an-introduction-to-converse&#x2F;" rel="nofollow">http:&#x2F;&#x2F;blog.converse.ai&#x2F;introduction&#x2F;an-introduction-to-conv...</a>