I think perhaps the writer is using some cognitive dissonance to unfairly dismiss the market leaders as being &quot;shitty&quot;. Any time I have used OpenTable (as a user) it has been a really great experience. It does exactly what you expect it to do, and it&#x27;s always a very smooth experience.<p>OpenTable has been around since 1998, so I imagine they are the market leader because they were the first to market and their product works well. You can never please everyone, but  just because a product doesn&#x27;t have your pet feature doesn&#x27;t mean it is &quot;shitty&quot;.