They could have fixed this problem with lifetime exchanges. My dad had an ancient Sears Craftsman ratcheting screwdriver.  It would turn when you pressed the handle, and bits stored inside the handle. It broke.  He took it back.  They didn&#x27;t even make anything exactly like it anymore but he walked out with the closest thing they had, no charge. Guaranteed forever. To this day if I think of quality hand tools I think Sears Craftsman.<p>But they don&#x27;t give refunds for tools.  They replace them. REI could offer lifetime exchanges. Strap break? Seam rip? Bring it in for replacement. They don&#x27;t offer that. This &quot;solution&quot; is not narrowly tailored to the stated problem of abuse so I doubt this policy change was really a response to abuse.