No, the main point is to get labour at a lower total cost, even though you can&#x27;t predict very well how much you&#x27;ll need.<p>Sign up to a call center, and they&#x27;ll say &quot;we&#x27;ll answer your calls and bill you per call. If you want to do it yourself you can, but in order to cover the peaks you&#x27;ll have to hire so many people that most are idle during the troughs... we know how to plan this and scale and things and more things, and you don&#x27;t so why don&#x27;t you just let us do it?&quot;<p>Getting around irritating minimum wages and other laws is a fringe benefit. Scaling the headcount is the big one.