Hi tamar - thanks for reaching out! I was in contact with multiple members of the support team throughout this ordeal. Supposedly they consulted with senior management as well. Business reputation was never mentioned - it was always about paying a fee to the payment processor. At no point was chargeback reversal brought up. To be perfectly honest, I know nothing about chargebacks (this wasn&#x27;t something I initiated, it was fraud-related) and the idea of a reversal never popped into my head. I may try to bring this up with them again, but I&#x27;m not sure how much I can do half a year after the fraud occurrence.<p>Still, I think my original points stand. I find Namecheap locking out unrelated domains and redirecting traffic unethical and in bad faith of the service provider &#x2F; customer relationship. Not to mention that the domains continued to point to parking pages even after I paid up.