As I said:<p>&gt; But I guess some people won&#x27;t believe it until the company actually goes down the toilet or backtracks.<p>You fall under that category. The criteria that Zappos website has to actually go down in order for it to have been a bad decision is a pretty bad way to make a judgment call. If you ran a company that way you&#x27;d never fix a bad decision until it was too late.