I strongly disagree that these sorts of communications are pointless. In every major service outage I&#x27;ve seen where the company maintained a degree of silence, it&#x27;s caused major damage to their public relations and consumer trust.<p>I know it doesn&#x27;t tell you much about exactly what happened, but the truth is they may still be sorting that out and focusing on ensuring it does not happen again. An in-depth post-mortem accompanied by a description of the fix would be great. In the meantime, admitting culpability and apologizing are the ideal essential first steps.