It doesn&#x27;t have to be Salesforce, but yes, I think you should help them find the right CRM solution, and configure and integrate it.<p><a href="https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Category:CRM_software_companies" rel="nofollow">https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Category:CRM_software_companie...</a><p>Giving the customer direct ownership of their CRM database is a feature, not a bug. They will benefit from a CRM development team who has dedicated experience and expertise in CRM, plus they&#x27;ll benefit from the feature and security requests of the other CRM customers. And it will make them less dependent on you, specifically. Which, from the client&#x27;s perspective, is a good thing.<p>Edit to add: what&#x27;s more likely, that Salesforce goes down, or that you are unavailable for some reason?