Firstly, the submission title is not a quote (for anyone wondering).<p>Secondly, how else do you expect the process to work? They don&#x27;t hold your key, so to decrypt the data you have to provide the key. The data is held on their server, and to decrypt it to send to you they have to decrypt it. So you have to provide the encryption key at some point? Once you have your data restored, you can change the encryption key.