How to stop this:<p>1. Get a friend&#x27;s permission to &quot;hack&quot; into his Amazon account (or &quot;hack your own account&quot;).<p>2. Contact Amazon&#x27;s customer service, try the same social engineering techniques that the OP documented.<p>3. Once you obtain some sensitive information from the account, scare the CS rep by saying: &quot;Haha! I am actually not the customer. I am a journalist&#x2F;hacker&#x2F;whatever and wanted to see how easy it was to social engineer information out of your customer service department, and you failed. I would like to talk to your manager please.&quot;<p>Hopefully if enough people do this, it will get some internal attention at Amazon.