I&#x27;ve been an REI member for longer than I can remember, but I&#x27;ve never voted in one of their elections.<p>Lately though, I&#x27;ve been questioning my loyalty to the brand. Their prices are substantially higher than some of their online competitors with differences that are too big to be accounted for by the dividend alone. And while I appreciate the service when buying something, their new return policy is a big step backwards. They&#x27;ve built tremendous loyalty around a return something any time policy that no longer exists.