Of course if you don&#x27;t have the juice to actually fix the problem then this can backfire.<p>The most angry I&#x27;ve ever gotten is with Comcast&#x27;s offshore chat&#x2F;call center.  The reason is because they are trained to tell you that they <i>will</i> solve your problem, and that afterwards that it <i>has</i> been solved in such an emphatic fashion that only a sociopath would dare to question.  Yet they do this without any <i>actual</i> indication that what they are doing is having any effect at all.  And the worse thing is, even when you call back they act like they are listening to what you did previously, but in fact they are just waiting to interject the script where they make you jump through the same 20 hoops over and over again.  In my case it turned out to be a faulty modem, so none of what they were doing had any effect at all, but in no way did they ever let on any actual information or engage in any reasoning.<p>I suspect the only reason hasn&#x27;t replaced that call center with a voicemail tree is presumably because they need a Turing-test capable human to get the customer to calm down long enough for them to re-read step 25 from the level 1 tech support handbook.<p>I apologize for hijacking your thread, but I had to get this off my chest.