I worked as a waiter as a teen and I learned that, almost compulsively, some people must be a jerk in those situations. Personally, I found it best to feel sorry for them (rather than anger, if I must choose an emotion) but mostly just let them vent, not taking it personally. Sometimes they are trying to actually hurt your feelings on a personal level and it might be logical to aggressively inform them of their hurtful actions, but even then... letting them bother you is a mistake.<p>My major complaint is that the passage seems to insinuate that you must &quot;win&quot; the situation with the jerk, which I think is selfish. The hardest choice, perhaps impossible, is knowing when &quot;winning&quot; (making him face what he is doing) the encounter would truly benefit the jerk.<p>I really liked your response. Thank you.