Yes, I totally agree with you. CRM [undoubtedly] is changing the face of business for us.<p>But here are my 3 CRM predictions for 2016: <a href="http:&#x2F;&#x2F;www.rolustech.com&#x2F;blog&#x2F;3-crm-predictions-for-2016&#x2F;" rel="nofollow">http:&#x2F;&#x2F;www.rolustech.com&#x2F;blog&#x2F;3-crm-predictions-for-2016&#x2F;</a>