Regarding the eternal conflict, it&#x27;s inevitable but I think it&#x27;s important to be clear on the value we&#x27;re delivering and upfront as much as possible on the time commitment. Perhaps things can be broken down in an agile manner - might be less efficient but we could also charge more. I think it&#x27;s about balancing risk on both sides and understanding what&#x27;s comfortable on both sides. I&#x27;m not a fan of doing free work to win bids.<p>Would love to see if we can do fixed price if we know most of the variables. Otherwise, I&#x27;d stick to time and materials.<p>I&#x27;m not a big fan of target utilization rates and am open to exploring alternative ways of measurement.<p>I&#x27;d like to explore a model where maybe employees are also part of the profit-sharing pool, where by everyone has a share. My view is that benched employees should be given an opportunity to explore other parts of the business. Perhaps they can get involved in the sales&#x2F;business development part of things. If it&#x27;s clear that contracts aren&#x27;t coming in, then unfortunately, people may have to look elsewhere. But hopefully, they could be incentivized to help generate sales and projects.<p>To keep the lights running, we might sell products to supplement income. Unsure what that could be but perhaps productized service, managed services, industry reports.