Don Norman would claim it is the designer who is at fault:<p><a href="http:&#x2F;&#x2F;www.amazon.com&#x2F;Design-Everyday-Things-Revised-Expanded&#x2F;dp&#x2F;0465050654&#x2F;ref=sr_1_1?ie=UTF8&amp;qid=1452710263&amp;sr=8-1&amp;keywords=design+of+everyday+things" rel="nofollow">http:&#x2F;&#x2F;www.amazon.com&#x2F;Design-Everyday-Things-Revised-Expande...</a><p>Interesting discussion in itself.