In a corporate world, it probably doesn&#x27;t matter most of the time. Corporations are big entities - individual failings get lost in the noise. If you&#x27;re a top executive then sure, your every word will push the stock price around. But an average employee can absolutely be an ass, as long as they don&#x27;t anger the management, and it won&#x27;t likely affect the bottom-line that much.<p>It also applies to smaller companies; in fact, I&#x27;m beginning to believe that people are being too obsessive about pleasing the customers. For instance, the best way to get a company to respond to your complaint today is through social media. They will ignore your e-mails. They will bullshit you on the phone. But they will not ignore a complaint on a Facebook page. But why is that? An average consumer has exactly <i>zero</i> capability to inflict any damage to the company. They won&#x27;t even lose a single sale over it, unless the company is very new or caters to a niche market.<p>Some companies, those in extremely competitive environments, know it all too well. In convenience stores, besides meeting tons of cool people, you can also meet tons of assholes. They don&#x27;t care. They know you have to buy food anyway.