Yeah, I had some similar issues with their activation process - I don&#x27;t have a mobile phone number and part of their activation process requires one, so I had to borrow a phone. The idnow.eu company they work with is a nice idea (and far better than the alternatives) but I actually found they were rude and unhelpful when camera quality isn&#x27;t at its best.<p>I think these things can be fixed though, and I&#x27;m willing to take one-time signup pains for a continuous pleasant experience. I&#x27;m still waiting on my card, looking forward to actually trying them out day to day.<p>Far better than HSBC in any case. What a joke. I could write a few paragraphs on how <i>atrocious</i> everything about them is...