1) That&#x27;s what docs&#x2F;training are for.<p>2) Writing the answer down in a wiki takes exactly the same amount of time as writing the answer in email. It doesn&#x27;t need formalizing, just recording.<p>3) Again, the time it takes to tell someone is the same as the time it takes to write it down.<p>This is a solvable problem, we just have to break the perception that &quot;documentation&quot; is onerous and heavy-weight. That&#x27;s what wikis were meant to solve.<p>For example - ppl are only allowed to answer questions with wiki links. My team did this, it worked very well. Everything was documented and everyone learned to check wiki first....