&gt; I also learnt not to take it personally<p>I think this is a big one. When I am upset and calling Comcast (as an example that I think most people can relate to) it&#x27;s always a frustrating customer experience. When I catch myself getting angry, I always try to tell the tech I&#x27;m talking to: &quot;Listen, I&#x27;m sorry I&#x27;m snappy. It&#x27;s obviously not you, it&#x27;s your company&#x27;s process that is making me angry&quot; and try to make sure they understand that. Sometimes it works, sometimes it doesn&#x27;t, but as a customer, I try really hard to make that difference clear.