&gt; <i>You start by saying that Facebook is not a competitor, but in taking over part of your core business--- keeping track of potential customers--- it could be seen as that.</i><p>I never checked it out personally, but from what I heard, Facebook allows for integration with various third-party CRMs and stuff, so you still get to track potential and existing customers to your heart&#x27;s content.<p>Your points are valid in a long-term view. Facebook monopolizing communication is <i>not</i> a good thing. But since when do most businesses care about that? It won&#x27;t affect their bottom-line at all. It&#x27;s a worry for consumers.<p>&gt; <i>Your support for them is so superlative that I have to ask: Do you have a stake in Facebook?</i><p>I have no stake in Facebook and I&#x27;m not affiliated with the company in any way. My support being &quot;so superlative&quot; is because as a user and customer, I <i>hate</i> business communication. Most of the stuff companies send is a waste of time for me, and I value my time. I&#x27;d like businesses to use Facebook more <i>precisely</i> because it makes spamming me harder. :). That, and since it&#x27;s all engineered so that it is in company&#x27;s interest to allow people to comment on their stuff, suddenly you can communicate with them under public view of other customers - so you won&#x27;t be ignored so easily when you have a legitimate complaint.