That&#x27;s a golden advice.<p>Digging into details, I wonder just how much benefit comes from not just telling them &quot;we will take care of any issue you have&quot;, but from immediately asking for account details. Instead of sounding cliché, this sends an immediate signal that they&#x27;re being helped <i>right now</i>. And when someone is actually helping, there&#x27;s nothing beneficial in being angry at them.