Lenovo support has been great to me as well. With my second-hand machine, a year out of warranty, they paid to have my laptop shipped to them for a keyboard and possible motherboard replacement for free. This is after I&#x27;d damaged the keyboard by intentionally testing, &quot;How well DOES the water drainage system work?&quot; by pouring water into the keyboard. I was frank with them about what happened, and it did not matter.