&gt; <i>Heart-warming story but too much praise for the government for my taste.</i><p>I found it weird too after I Googled some more and learned that the Japan Railways[0] is a group of companies that were the result of privatization of national railway system. But I&#x27;ve seen a similar phenomenon in Poland - even though our rail system has also been mostly privatized, people tend to think and talk about it like it&#x27;s still a government service. I guess that it&#x27;s because in some places, the concept of &quot;infrastructure&quot; generally pattern-matches to &quot;government&quot;.<p>About your second paragraph - the most heartwarming thing I could imagine about this story would be learning that the company did in fact take into account everything you wrote and then decided to just ignore it. We are <i>homo sapiens</i>, not <i>homo economicus</i>. We have a capacity to care about other people, and caring is an economical inefficiency.<p>[0] - <a href="https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Japan_Railways_Group" rel="nofollow">https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Japan_Railways_Group</a>