Wow. Many ideas and all of them seem really good.<p>For 6, what&#x27;s the biggest problem will all the CRMs out there these days? What makes you cringe?<p>2. is something that I did think about but am unsure about the market for the tool. I&#x27;d also like to learn more about 1. and 4. in greater detail.<p>3. I know how you feel - I&#x27;ve been in BI and logging data accuracy is just a pain. You&#x27;ll also have to balance to make sure that the UX is not affected by having all these logging events.