Yes, you could engage in a conversation with the individual to better understand their situation. However, in the scenario presented:<p>&gt;some times people are having a really bad day <i>for reasons you can&#x27;t see</i> and a little bit of empathy goes a long way<p>I don&#x27;t see how you can have much <i>empathy</i>. Patience, yes. Compassion, yes. Full sharing of feelings, no, purely by the description of the scenario.