Don&#x27;t most customer service platforms support Facebook now? Salesforce certainly does: <a href="http:&#x2F;&#x2F;www.salesforce.com&#x2F;service-cloud&#x2F;features&#x2F;social-customer-service&#x2F;" rel="nofollow">http:&#x2F;&#x2F;www.salesforce.com&#x2F;service-cloud&#x2F;features&#x2F;social-cust...</a>