I&#x27;ve found a pretty good balance to be giving answers that have 3 parts:<p><pre><code>    1. a short answer (about 1-2 sentences)
    2. what section of what manual to read for fuller information
    3. other resources; possible &quot;gotcha&quot;s
</code></pre>
Then, if they come back and still don&#x27;t understand, don&#x27;t just take the time to help them, but also update the manual with whatever you tell them!