When people click on example UI images and call support when nothing happens, <i>IT&#x27;S THEM</i>.<p>The idea that a lot of people doing the same thing can&#x27;t be wrong is wrong: yes they can be wrong.<p>The solution which was put in reflects the view that it was them all along. Everything is exactly the same in the UI, except that the subset of the user base which does a silly thing now gets feedback that they are doing a silly thing. No design change has taken place so that fewer (or no) users actually click on the images!<p>If the developer believed that these are intelligent people who have a reasonable mental model of the system, but who are somehow visually fooled by the layout into clicking on inactive elements, then a true design change would have followed.<p>The goal of reducing support calls was achieved, of course.