&gt; ... turning everything into unconfigurable featureless appliances ...<p>The author suggests pre-configuring whenever possible, not abandoning configurability.<p>&gt; ... not writing documentation.<p>She isn&#x27;t suggesting documentation not be written. The implication is that if users are <i>expected</i> to read our documentation, then we could probably do a better job designing how our tool is meant to be used.<p>It&#x27;s a warning against using documentation as a crutch to hold up poorly-designed interfaces.