Being in customer support I often experience the exact opposite. We often do not know how to explain stuff so that really nobody will misunderstand. I&#x27;ve recently summarized this as &quot;everything that can be misunderstood, no matter how remotely, will be misunderstood&quot; even little things like &quot;click this, then click that.&quot;<p>We have an App (of debatable quality) where we made screenshots with big red circles so people know which button to push, as many do not read the button&#x27;s label.<p>Sure, I also misread email. Easy enough to say &quot;sorry, my fault&quot; and fix the problem.<p>EDIT: As this might sound very negative: the whole situation is more like &quot;collective creativity&quot;, rather than stupidity. I&#x27;m often astonished on how people think and what   there reasoning is. Ways of thinking I&#x27;d never imagined. And no matter how absurd, there&#x27;s always some logic reasoning.