I wish there was a little more detail here.
- UX needs to differentiate with &quot;higher level&quot;
- it is a skillset, not a department<p>I feel he was getting at something but without giving specific examples, he never quite said it clearly.<p>You can&#x27;t outsource UX design because it has to be an integral part of what people do? Or you can outsource it but it must still be an integral part of what people do?