You&#x27;ve been downvoted, but I think you&#x27;re right.  These workers have no sense of the damage they could be doing -- if a package gets lost, for example, because of their error.  They need to be made to feel it personally <i>somehow</i>.<p>At the very least they should know that if something goes wrong because of their error and the business is held liable, they will be fired.  If there&#x27;s no way to know which worker committed the error, maybe that&#x27;s the first thing that should be fixed.<p>Bonuses for error-free performance are also a good idea.<p>I&#x27;m all for treating workers well, but it goes both ways: the workers also need to treat the job well.