That&#x27;s not really true. Back in the 1980s most small and medium businesses still used paper based journals. All the people who were employed to do that are gone - one person now can do the job of about 6 people in the 1980s.<p>Before the 1980s you had to do everything by post, not even fax. So you needed to follow up a lot more and talk a lot more on the phone.<p>Better technology doesn&#x27;t necessarily mean that people will be &quot;replaced&quot; but it generally has meant that fewer people can do the same job.