At the end of the day their opinion does matter and is important.  For a restaurant that has 1000 reviews the rating and comments are made up of each of those reviews.  It&#x27;s important to potential customers and hopefully the establishment.<p>If they all say this food is underwhelming then that&#x27;s a wake up call to owner.  Its tough feedback but it&#x27;s real.<p>At the same time people do have a responsibility not to be a jackass.  Don&#x27;t name call, back up general comments with specifics, don&#x27;t forget to point out what went well, etc.