&gt; I am paying for a self-professed expert in pedagogy, whose has spend devoted their proffesional [sic] life to the art of shoving information into arbitrary people&#x27;s heads<p>That&#x27;s not what you&#x27;re paying for. They&#x27;re not experts in pedagogy, they&#x27;re experts in their field of research.<p>If you don&#x27;t understand the course materials it&#x27;s your job as a student to rectify that, either through self-study or seeking help. Clearly the student in question didn&#x27;t understand the course materials well enough compared to his peers to receive a top-class grade (in the UK 70%+ is a first, the highest grade you can get).