I don&#x27;t think this is &quot;zero empathy for the end-user&quot;, I think this is desperation. As companies and &quot;product managers&quot; get more statistical data on real-world clicks and usage and do more usability studies, they see that 90% of users don&#x27;t know how to do anything. And they get desperate to &quot;fix&quot; that.<p>They go for drastic re-designs, get rid of all the text because &quot;nobody&quot; reads it, hide all the features because they &quot;confuse&quot; and &quot;intimidate&quot; users and &quot;nobody&quot; uses them, and end up with something that requires a young professional software developer like me some real sleuthing to figure out, on behalf of friends and family.<p>Then, when 95% of users don&#x27;t know how to do anything, they get more desperate, and the result is even worse...