That&#x27;s exactly my point, the majority of people who do contact support are just average consumers. If removing third-party bulb support means a better experience for everyone and reduces the burden of support overall (both for users having to contact support and the support load itself), I completely understand their decision.<p>We tech-savvy people have a better understanding of things like compatibility, the drawbacks of third-party&#x2F;unofficial accessories etc. But try explaining that to someone who has no interest or experience in this, and they&#x27;ll just not understand - or care.<p>If Philips had stuck to their decision, it would&#x27;ve meant that, for anyone contact support, they could handle the entirety of the problem. This avoids the boomeranging of &quot;well it might be your bulb, go speak to the people who made it&quot;.<p>I don&#x27;t know many people who use home automation, lighting systems like this, but of those that do - all but one is not someone I&#x27;d consider tech-savvy.<p>I have no strong feelings one way or the other about this decision. Honestly, if I ever used this, I&#x27;d probably stick to first party products. As I get older, I find that I just don&#x27;t care or want to spend the time fiddling with compatibility issues. If I&#x27;m in the market for automated light bulbs, chances are I&#x27;ll have no problem stretching my budget to first party bulbs.