&gt; I pick up the phone, to call a company, it is usually because they already did something wrong, and I need help with that immediately.<p>That is a very narrow case.  Others I&#x27;ve personally used<p><pre><code>  - place order
  - schedule appt, make reservation
  - check status
  - make change to order&#x2F;appt&#x2F;etc
  - cancel order&#x2F;appt&#x2F;etc
  - talk about suspicious activity</code></pre>