I think it&#x27;s reasonable to be somewhat outraged due to the fact that there are actually very few end-users who would have had the skills to prove the metering problems.  This guy was advanced enough to be gathering traffic statistics at the modem (way beyond 99.9% of users already) and he <i>still</i> got told the measurements were &quot;probably&quot; legit.  He didn&#x27;t get any consideration until, knowing full well that their numbers were off, he unplugged his LAN for an entire week to prove it.<p>If we&#x27;re going to give them a pass on accidental billing, you can&#x27;t make correcting the problem this user-hostile.