I think he means (and that is also my experience in running services companies) that even if you deliver the software to your client, the client does not have the time scheduled internally to actually test and report issues. So you delivered all the client wanted and they will not even look at it because the internal manager who issues the project and his team are too busy.<p>We delivered a project a few weeks ago and heard nothing; I heard only yesterday that the manager went on holiday and will be back 3rd week of january. And
when he comes back his inbox will be full so I do not expect any testing till the 2nd week of feb...