Depends on how far in advance the customer made the reservation. I sometimes call places to double-check, particularly if I placed the reservation weeks in advance.<p>Also worth noting is that I live in LA, where Alma is (was). LA is basically a &quot;nothing is set until you call to confirm it&quot; kind of town. It&#x27;s the entertainment industry culture, and its effect on places like hotels and restaurants. There is always a danger that aomeone more important calls and bumps you off the list. Especially at hot restaurants. (Hell, I&#x27;d bet at least half the maitres d&#x27; in this city are on the take.)<p>Not saying I blame the customer at all in this case. I really don&#x27;t know the circumstances. Just saying that reservations in LA are weird.