It&#x27;s funny how you put just the opposite argument of common sense forward and present it as an axiom. The more customers a company has, the worse they treat them. Called comcast recently ? The less choice customers have the worse they&#x27;re treated. How&#x27;s your electricity company ? But when you can easily switch ... surely that&#x27;s better right ? Hmm companies with lots of customers that can easily switch. Have you called Bank Of America recently ? And frankly, they&#x27;re one of the better ones.<p>Amazon has superior quality ? They have at best average quality as a vps provider, unless you accept their products that cause lock-in. At which point you&#x27;re at their mercy, and they have even less reason to treat you well. Amazon doesn&#x27;t match, say, digital ocean (especially not in the transparency in billing department. WTF). There are other reasons to pick amazon of course, but quality, not one of them. Price ... not one of them. Service ? Not one of them. Stability ? Not one of them. Geographical reach ? At the moment Amazon does better (not that it matters unless you&#x27;re in Asia).<p>One failure would doom them ? Just from memory I know two big amazon cloud failures that you could not protect from with availability zones, the ones in a single datacenter, they don&#x27;t even publish.<p>The fact that they refuse to publish single cluster failures is probably another aspect of that superior quality you mentioned.<p>Also, you can get fucked on an ongoing basis just by getting scheduled on a machine. I guess that&#x27;s part of their superior quality (a lot of VPS providers of course have this problem, others are better at it).