From my consumer perspective (mostly Amazon Prime packages):<p>I&#x27;ve probably had 1 or 2 random lost&#x2F;stolen packages over the last 6-7 years, from a handful of locations. There&#x27;s more that randomly go missing for a day or so but those are usually carrier issues, and not lost, but delayed.<p>From my business perspective:<p>We&#x27;re a semi-large FBA seller on Amazon and have had 100,000ish orders over the last 2 years. I&#x27;ve received many messages before where customers claim to have packages go missing, but a quick reply notifying the customer that we&#x27;ll get x carrier to investigate usually gets a quick reply that they found the package.<p>To us, this is more of a numbers game where we allocate 0.x% of revenue to lost&#x2F;stolen&#x2F;damaged packages and then just try to minimize the losses on a case by case basis. Our main goal is to have happy customers that receive what they ordered, so if there&#x27;s any delivery hiccups, we always take the liability and quickly replace or refund.<p>Bonus Amazon tip:<p>Delivery confirmation w&#x2F;tracking information isn&#x27;t proof of delivery for packages, and they&#x27;ll refund&#x2F;replace orders even if the tracking details say &quot;Delivered&quot;. This makes sense when a package gets delivered and someone steals it before the customer takes possession of it.<p>As a seller on Amazon, in the event of a problem&#x2F;claim, Amazon requires signature confirmation to guarantee that the package was actually received. Signature confirmation is expensive so it then only makes sense for packages valued at $300+. (Products in Electronics might be different w&#x2F;higher loss rates)<p>IMO, damaged packages are a bigger issue, but then that becomes mostly a packaging, then carrier issue.<p>What&#x27;s the solution? No clue, but adding friction points such as giving a package to a neighbor, or having to go somewhere else to retrieve your package just slowly adds to a negative customer experience over time and should be avoided whenever possible.