Absolutely. I did a few stints in support (both before and after my harrowing multi-year retail and foodservice adventure), and I can definitely sympathize. Thankfully the most recent support job had enough downtime for me to build tools for us that got me the &quot;on resume&quot; experience to move over to development, but all of those jobs left me with a sensation that there&#x27;s a really valuable body of knowledge to be gained working at the bottom rung.<p>I especially like your point about raising empathy -- I think that&#x27;s a really important effect of having to try out being the person at the bottom of the totem pole.