Hmm, what does flexible working hours, personal development opportunities and workforce diversity mean in practice? The faults are hard measurable things, but the solutions are more fuzzy and not as easy to measure. When you measure flexible hours, what is your metric for saying that someone has that? When you say dev opportunities, how do I know if I have given my employees enough of them and of what quality? What does workforce diversity mean in terms of age, gender, sex, race, and religion and what targets should I shoot for? Should my workforce match the community I am in or the nation? I think a hard goal for these would be nice to have so I know what to shoot for and be &#x27;good&#x27; (again, a fuzzy thing itself)