The question was more rhetorical, an extension of the implication raised in the article that I wholeheartedly disagree with. Assuming that users are &#x27;stupid&#x27; en masse sidesteps questions of usability instead of analyzing what is users actual prefer in their UX.<p>&quot;Mob mentality&quot; is that assumption. Customers are more than capable of returning their devices to the carrier if they really dislike their devices. They can also sell them, and many do.<p>But many more do not. Apple&#x27;s OS is not broken, this blogger just hasn&#x27;t taken the time to research why people prefer something he doesn&#x27;t.