I got started working in an IT call center: I can guarantee you, it&#x27;s nice for everyone!<p>First: we were ABSOLUTELY required to keep the calls flowing. Did not matter how many we got: if a call went above 5 minutes in queue...which did happen with our volume to tech ratio...we all were berated: I&#x27;d go as far as saying verbally abused at times (think: directors literally stomping their feet on the floor and screaming at you.)<p>Second: no one likes to wait on the phone. It&#x27;s annoying. They want their problem fixed. If they have to wait on the phone they&#x27;ll just be more angry by the time they speak to a tech.<p>Third: you&#x27;re still handling the same number of calls, most likely. Sometimes even less! We&#x27;d have people call and abandon constantly, so that&#x27;d drive up our numbers and make us look really bad (they didn&#x27;t want users abandoning.)