Your statements about UPS and Netflix are absolutely true, and if you&#x27;re Netflix or Amazon, that&#x27;s a great comfort. It&#x27;s less of a comfort to non-gorillas. Yes, Amazon has to be reliable or Netflix will find someone else, but being reliable and accountable to Netflix doesn&#x27;t 100% translate to being 100% reliable and accountable to my puny business. We&#x27;ll reap a lot of benefits, as it translates to a great extent, but not as completely as you seem to be implying.