&quot;I wonder if people ever said that about travel agencies?&quot;<p>Yep, they sure did. Or consider the restaurant business. With all other factors being equal, most of us would probably prefer a personal chef (or at least an expert one), an attentive, high-quality wait staff, fine china, real silverware, crystal glassware, linen tablecloths...<p>But they&#x27;re not equal. In practice, McDonalds has a helluva lot more customers than Wolfgang Puck.<p>If this happens, it&#x27;s probably going eat the legal industry from the bottom up. The rich will no doubt continue to have personal lawyers, just as they still have personal chefs. It will be the guys who want to contest a speeding ticket who will be the early adopters.