So here we get to the crux of the issue – the author very clearly didn&#x27;t see it as a fine interaction.  You see it as a fine interaction.<p>That means one of two things – 1)The Author is completely off base or 2)You don&#x27;t understand why it&#x27;s legitimate for the author to feel that it wasn&#x27;t an okay interaction.  (Or, I guess, 3 - Some middle ground between the two)<p>It&#x27;s easy to say the other side is just wrong when you don&#x27;t agree with it.  It&#x27;s more of a challenge to say they&#x27;re not completely off base and that we don&#x27;t understand their experience, and then try to find understanding, try to make sense of what might not make sense at first.<p>The thing is, if you take the first path, it doesn&#x27;t do anything constructive. You&#x27;ve got your side, they&#x27;ve got theirs and the conflict will go on.  If, instead, you try to understand where they&#x27;re coming from, it might make it easier to bridge gaps and find common ground.  Worst case, you decide you were right to begin with... but, in my experience, there&#x27;s often something to be learned from every person... unless you out and out think they&#x27;re lying.