The trick with TA is that you want to look at all 1, 2, and 3 star reviews and ignore the 4 and 5 star ones (just assume they&#x27;re all fake). Then you know the &quot;worst case scenario&quot; with a specific establishment, the worst it can throw at you.<p>Stereotypically most negative reviews are about booking issues (e.g. lost booking, someone arrived too late and the booking was given away, etc). Or moaning about the free food or free&#x2F;paid WiFi.<p>I don&#x27;t think management replies add anything, unless they&#x27;re being a jerk&#x2F;dismissive. It is better just to say nothing than to be a jerk, since others reading the reply will assume that they will be treated the same way.