<i>&quot;&quot;We suck at dealing with abuse,&quot; Costolo told staffers in an internal memo. &quot;We lose core user after core user by not addressing simple trolling issues... I&#x27;m frankly ashamed of how poorly we&#x27;ve dealt with this.&quot;</i><p>Hard problem to solve. Not sure what the solution is, the source appears to be, <i>&#x27;the weak men of the Internet&#x27;</i>.