I&#x27;m not going to repeat the other good points made here but point out this one:<p>&quot;There was also the issue of Pranab’s excessive hours spent playing video games. I complained of this to Hinton, but Hinton hated any form of confrontation, so he excused Pranab’s behavior by saying that everyone occasionally goofs off at work.&quot;<p>This is my major takeaway from this story. Any executive, especially a CEO, must be comfortable with confrontation. You should not be a Milburn but you should still be able to tell people whether their behavior or performance is unacceptable.