&gt; it&#x27;s a symptom of high level decisions taken without running them past anybody else<p>As much as I love and respect many of the people at Mozilla, and the project itself (I spent 5 years of my life volunteering in the early years), this has been a systemic problem all along, pretty much from day one. Certain types of decisions get made by a very small group of people who somehow acquire a tone-deafness when it comes to outside criticism. Then, when the decisions become public, the negative reaction is not only not understood, sometimes it&#x27;s not believed, or not taken seriously, and simply serves to retrench the decision makers in their choice and they go radio silent. Then after a while, they may or may not reevaluate that without any form of communication as to what&#x27;s going on inside. Then, a year or two later, it&#x27;ll happen again.<p>I am NOT insulting people, there&#x27;s no malice in that process, no lack of intelligence, no evil intents. I use the phrase &quot;tone deafness&quot; purposefully because I feel it conveys the idea that these bad decisions come simply from some acquired inability to perceive and understand. They&#x27;re all god, smart people, but something happens in the Mozilla culture where communication with the outside world becomes difficult and of lessened importance. It&#x27;s odd.