Without sign on, how will your company validate that bug reports are generated by people who actually use the software? How will your company reliably attribute multiple bug reports to the same customer&#x2F;site&#x2F;version?<p>While I think outsourcing the bug reporting infrastructure is a good long term strategy, at the early stage of a company, talking directly to the customers on the phone may be more valuable, while outsourcing and&#x2F;or &quot;anonymizing&quot; the identities of bug reporters increases the odds that a <i>customer&#x27;s</i> bug report slips through the cracks.<p>There&#x27;s a sense in which the value of bugs is high. They allow the business to connect with customers who care enough to report a bug rather than switching tools.<p>Good luck.