Yes, it depends what the issue is. We check:<p>- If your modem is EOL<p>- If you modem&#x27;s ethernet port is 100Mbps, and you have &gt;100Mbps service<p>- If your modem is otherwise capable of providing your speed (i.e. number of DOCSIS channels)<p>- We check your signal levels to make sure they are in spec<p>- We check if you have been impacted by our Protocol Agnostic Congestion management system in the past 1 day or 30 days.<p>If any of these checks are triggered, we show it on the page. If nothing is triggered, we allow you to go straight to a chat.<p>We&#x27;ll be adding more checks as time goes on, mostly around Wifi - MCS Index, Link rate, RSSI, etc.