Actually I&#x27;m just a typical user - albeit with some coding and product design experience, which most users don&#x27;t have - but with opinions ahared by a significant percentage of other typical users.<p>Consider:<p>The Win 10 keylogger&#x2F;spyware issue
Win 10 forced upgrades.
The nonsensical &quot;one OS for all devices&quot; strategy.
The Nokia acquisition.
Silverlight.
Kin.
Zune.
IE6, and the disastrous effect it had on the web design industry.
Win 8, and the disastrous effect it had on the PC hardware industry. (Never mind the fact that MS took a perfectly usable and popular OS - Win 7 - and broke it almost beyond all imagination.)<p>That list is nowhere close to being comprehensive. (How many people remember that MS tried to create a library services and publishing division?)<p>In what sense were these strategic successes?<p>Now, a lot of smart people work at MS, and every so often they produce something that could be a game changer - like the Courier project.<p>Somehow the game changers never ship. What does ship is - too rarely great.<p>Where does that disconnect come from, if not in strategic direction and management?