And that is the root of the problem. Normally when a business has the kind of terrible customer service and can&#x27;t-be-bothered attitude, I just take my business elsewhere. But in the last 15 years I&#x27;ve never had a real choice what to use for Internet service. A couple of places I&#x27;ve lived I&#x27;ve had one additional choice that was even worse.  Lack of choice and diversity in Internet providers is the problem here.  I&#x27;m not sure what the root of <i>that</i> problem is, but I suspect it&#x27;s governmental corruption and lobbying to maintain status quo.