The problem isn&#x27;t with the first part (&quot;it&#x27;s OK to make mistakes&quot;), it&#x27;s with the second (&quot;just own up&quot;). When a mistake is made, it&#x27;s because some part of the benefit coding process failed. I work in an insurance company where 100% of benefits coding changes are put through QC, and then another 25% are put through a <i>second</i> level of QC. The costs of screwing this up are pretty high, and will make people pretty mad. You need to have a process where the vast majority of mistakes are caught before they get out the door.<p>I really can&#x27;t speak for the company—it&#x27;s just a single sentence in a blog post on an otherwise unrelated topic—but I imagine that&#x27;s what the OP was thinking about.