Same thing happened to me. Card got expired but they wouldn&#x27;t let us add a new card (or payment method as they call it) because the account was in some invalid state. When asked what it was, they couldn&#x27;t give the details due to legal reasons.<p>It took about 2 months with support (Business support) and finally they chose to close the account.<p>We created a new account with a new card and migrated our AWS infrastructure. Unfortunately we still have to use AWS..for now.