I have been looking at some projects at Bloomberg from the outside and even those the projects are interesting I don&#x27;t think I&#x27;d want to work their because of bureaucracy and inertia -- it&#x27;s the kind of place where you&#x27;d need to get approval to install a text editor on your machine.<p>I have found that often &quot;high profits&quot; get in the way of customer service because they are a disincentive to &quot;quality is free&quot; thinking and make it possible to sustain the unsustainable for way too long.<p>To take an example,  Cable companies are so profitable that they think nothing of the cost of replacing cable boxes that break,  or of excessive truck rolls.  These not only cost money but they anger consumers.  My mother-in-law quit cable in disgust and switched to OTA TV after she had three cable boxes burn out in three months and would have to go stand in an long line to return it and pick up a new one.<p>Quality is free and screwing up is expensive -- even if you can afford to screw up it costs you customers and it costs you employees.  But again,  turnover is no problem if you are making enough money you can afford to spend 5x what things should really cost.