Basically, their developers couldn&#x27;t write a SQL statement to get data from the database holding contacts in their &#x27;old&#x27; backup assistant application backend, and move it to their &#x27;cloud&#x27; backend. They failed to notify customers about needing to use the cloud app.<p>This is a sleeping time bomb, and their customer service has a IDGAF attitude. This is a great example of how to lose customers, and is a good case study for people on HN.<p>As a long term lurker I think people would appreciate this.