Ah, UpCounsel, nice to see you on Hacker News!<p>I got ripped off on UpCounsel. It was my fault for selecting a poor lawyer who raised his rates three times after his initial offer. If you use them, watch out for these types. They&#x27;ll come in low planning on sucking out more later.<p>I asked for a detailed list of potential concerns in a contract, and instead got caffeinated scatter-brained call 2 days later. During it, he stopped and said &quot;You&#x27;re writing this down, right?&quot; Oh geez, I forgot I was supposed to take notes when I pay somebody to take notes for me.<p>So I took advantage of the fact that UpCounsel calls itself a platform and left him a poor review. I read it a few times that night and was satisfied with it -- that ought to protect others I said to myself and called it a night.<p>The next morning I had an email waiting for me from the lawyer. He told me he was &quot;disappointed in me&quot; and wanted to talk some more. Yet I was confused what he could be disappointed about; was I obliged to give him a good review (and 3 stars isn&#x27;t even that bad!)?  Some hours later, I noticed the review had been removed and I reached out to UpCounsel asking them what happened.<p>One of the top guys, Steve, told me my review was &quot;automatically&quot; (a day later, after a laywer complains -- yes, I&#x27;m sure it was that 10:32AM cron job) deleted due to profanity. There was one mention of &quot;shit&quot;. I went back and forth with the guy, but he ultimately told me &quot;If you want to write a more professional review, go ahead&quot;. My review was really not that unprofessional; it merely dictated what I just said above with a slight hint of anger (well I did just waste $600 and this IS a review).<p>In my experience, they protect their lawyers first -- users second. It didn&#x27;t matter that this guy essentially ripped me off; he was more concerned about not letting him receive a poor rating and had things to say to me like, &quot;Why didn&#x27;t you come to me first?&quot; (before I wrote the review). It&#x27;s like I said, protect the laywers first (go to customer support and complain so you don&#x27;t leave bad review), users second (delete review if you actually do).