The UI and the technology it is built on have changed drastically since a decade ago, but not all changes are cosmetic. Changes to the core UX have to happen gradually and evolve with users because, as you know, this is an actual real product used 24&#x2F;7 and you can&#x27;t just change everything out from most users on a Friday when they come back into work the following Monday.<p>I&#x27;m not going to say much about that linked article -- just that it is almost complete nonsense and wish it would stop being brought up whenever the software is mentioned.