I haven&#x27;t found that to be the case. I used to run some retail and consumer services as well. People that spent $2 expected unending support. None of my B2B SaaS subscribers have needed much hand-holding. I get maybe half a dozen support e-mails a day, which often take just a minute or two to type out a reply to with some guidance. Mostly it&#x27;s new users who just need some help with getting started, after which there is no support burden at all.<p>If you have 833 customers paying $100&#x2F;mo, any one of them is just 0.1% of your revenue; you&#x27;re not beholden to them individually. If they expect unreasonable things of you, then you might not be a good fit for them and can part ways.  Sometimes firing a customer is the right thing to do. <a href="https:&#x2F;&#x2F;www.groovehq.com&#x2F;support&#x2F;how-to-fire-a-bad-customer" rel="nofollow">https:&#x2F;&#x2F;www.groovehq.com&#x2F;support&#x2F;how-to-fire-a-bad-customer</a>