It&#x27;s in the book Outliers, by Malcolm Gladwell.<p>More info: <a href="http:&#x2F;&#x2F;blogs.wsj.com&#x2F;middleseat&#x2F;2008&#x2F;12&#x2F;04&#x2F;malcolm-gladwell-on-culture-cockpit-communication-and-plane-crashes&#x2F;" rel="nofollow">http:&#x2F;&#x2F;blogs.wsj.com&#x2F;middleseat&#x2F;2008&#x2F;12&#x2F;04&#x2F;malcolm-gladwell-...</a>