This doesn&#x27;t seem unreasonable. As a data point, we&#x27;re just shy of 10k customers with one full-time support person (and two part-time). In my experience, it was the process of setting up the KB and process by which you&#x27;d answer tickets that was the most arduous. 0-10 users, easy. 10-&gt;100 OMFG EVERYTHING&#x27;S ON FIRE. 100-&gt;n becomes just an optimization problem.