I don&#x27;t mind Jira, with the exclusion of the abominably confusing user management[1]. I&#x27;ve never found a ticketing system that didn&#x27;t suck in some major way; it&#x27;s a difficult thing to get right.<p>[1] Somewhere I&#x27;ve got a screenshot I made that has arrows pointing to the four locations in Confluence where you can find different ways of adjusting user perms (jira uses the same user system). This doesn&#x27;t include the location where you actually manage your Atlassian licenses...