Though similar incidents have happened in other airlines as well - when I read this took place on an American Airlines flight, I recalled my experience with them.<p>My flight was cancelled and everyone was standing in line to get rescheduled. When my turn in the line came the American Airlines official gave me a number and asked me to call on it to get help instead, he said it would be quicker. I obliged and stepped aside. I thought he&#x27;d say the same to the rest of the people in the line. But, that didn&#x27;t happen. Instead, he continued helping people before me in the line. I called the number, the wait was too long and I came back to him and asked for help. He (I think pretended to) look at his computer and told me nothing is available. Later I called the number again and got a seat. I was puzzled with the behavior of the airlines staff. I thought may be earlier seat wasn&#x27;t available. But, I was certainly not happy with there service.<p>Later I also found out that last year only that they were sued by African-American employees for overtly racist patterns and practices: <a href="http:&#x2F;&#x2F;www.dailykos.com&#x2F;story&#x2F;2015&#x2F;8&#x2F;24&#x2F;1415082&#x2F;-American-Airlines-being-sued-by-African-American-employees-for-overtly-racist-patterns-and-practices" rel="nofollow">http:&#x2F;&#x2F;www.dailykos.com&#x2F;story&#x2F;2015&#x2F;8&#x2F;24&#x2F;1415082&#x2F;-American-Ai...</a>