Yeah. I see what you&#x27;re saying in the parent comment – even getting this much of a response is a positive thing compared to existing practice, but it&#x27;s not an overall positive. I suspect they want to avoid a possible lawsuit for unlawfully ticketing legally parked people and hope this blows over because they &quot;gracefully addressed&quot; their (illegal) practices.<p>A really great response would have been, ”Thanks for contacting us. We realize that we were wrong for issuing these tickets. We will now put in place a program to refund the people who were wrongly issued tickets.”