Yes, government services was what I thought of when I wrote &quot;<i>most</i> websites&quot;. Then again, I feel like those tend to be the worst user experience offenders (which is what this comes down to). It took me several attempts to mangle my home address into something the US visa application form would accept and I&#x27;ve seen <i>ö</i> turned into <i>Ã¶</i> on my own country&#x27;s official websites so many times that I can remember the mojibake.<p>I wonder why that is. I guess part of the reason is that government doesn&#x27;t need to invest heavily in UX because there is no threat of people going elsewhere – when you need a passport, you need a passport, and you&#x27;re not going to order one from Amazon. In fact, there&#x27;s probably a disincentive for government to continuously improve their UX precisely because any changes to a system that&#x27;s in place and working well enough only cost them money.<p>Are there any counterexamples of government websites that offer good user experience?