I&#x27;m currently working on an AI customer service Desktop&#x2F;Web app solution. We&#x27;re a team of two.<p>Initially, it was going to be only desktop, because we were targeting big enterprises who still rely solely on phone for customer service. So, pretty backward companies. A Desktop app would have been perfect and not too &quot;revolutionary&quot;.<p>But, then, we decided to not limit ourselves to that market alone, and have since made the transition to include web and even mobile solutions.<p>My advice is to: Stop hesitating. Write code (MVP?). Run private and open betas. Collect feedback. Make predictions. Make decisions. Maybe your market will rejoice over your desktop app and maybe they won&#x27;t. The point is, you won&#x27;t find out until you actually test it. If it works then that&#x27;s great. Now, you can focus on marketing and growth. But if the feedback that you get points that your customers would rather get web, then that&#x27;s also great. Because, now, you&#x27;ve gained an important insight about your customers, and will have a choice of either to switch to web (if it&#x27;s a true market need (also from customer feedback)) or to start something new.<p>TLDR: Based on our market research alone, you CAN definitely make a living off of a desktop application; it depends on your customers, that&#x27;s why it&#x27;s paramount that real customers test your app asap. Don&#x27;t worry about the future too much. If your desktop app is successful and somewhere along the line, customers demand a web app instead, you can always scale and adapt.