There are exceptions for things that are intrinsic parts of the job - they come under &quot;proportionate means to achieve legitimate aim&quot; or somesuch.<p>Wearing heels is not something receptionists need to do to perform their job - and wearing heels is likely to make their job harder.  It&#x27;d be great if she got some legal funding to challenge this, or if it&#x27;s not challengeable that she gets enough signatures to force a change.