I really get what you&#x27;re saying.  But don&#x27;t you think the fact his guy is already acting like a cowboy a little while into his job raises some red flags?  Sure, if he&#x27;d been there a while and was carrying on like this then some sensitivity training might be the best option.  But this BDM is acting like a loose cannon somewhere that he has just been employed.  Seems like a bad hire all-round, regardless of the SH stuff.