I just don&#x27;t think there&#x27;s a magical number that works for me. Dealing with users&#x2F;clients is really just dealing with people so I guess it ends up like being in a light therapy session, asking questions until you get a good understanding of the real problem. I&#x27;m not good reading people but I think I&#x27;m good understanding their issues. Empathy gets you a long way. That&#x27;s probably half of it, the other half being dealing with their expectations.