&gt; &quot;Company research had found that 60 percent of the restaurants’ customers disliked the change in tipping, Mr. Merritt said. They wanted to inspire good service with their tips and they didn’t trust management to pass on the money to its employees, he said.&quot;<p>Ugh, people are idiots! Paying an employee an actual wage will guarantee them income in a way that tipping does not. If an employee is hired at a particular hourly wage, we have labor laws to ensure they are receiving their pay. In contrast, tipping provides no guarantees and actually enables the abuses these same people fear. For example, legally a restaurant has to make a waiter whole if their tips+ low hourly wage does not get to actual minimum wage. Despite this requirement, many restaurants violate it BC tipping as the default puts the burden on the waiter to bother their boss when they didn&#x27;t make enough.<p>Imagine instead if when you checked out at Target, you paid the cashier directly because you didn&#x27;t trust target to pay them?! The idea seems ludicrous but apply it to tipping industries and it somehow is normal.<p>The real culprit is people feel comfortable with what they know and fear change.