From the linked report :<p><i>Based upon the available information, the cause for the reported event was due to the customer not following instructions concerning the installation of anti-virus software; therefore, there is no indication that the reported event was related to product malfunction or defect</i><p>I beg to differ. I&#x27;d consider a momentary loss of file I&#x2F;O due to lock contention causing a machine to require a reboot a shocking defect in - say - a word processor (which, notably, do not have this problem). That this risk is apparently known and the vendor&#x27;s sole mitigation is to document a &#x27;Don&#x27;t do that then&#x27; is absolutely 100% an indication of a product defect, even in the absence of an actual occurrence.