That&#x27;s not the part I&#x27;m calling a lie.<p>Let me word it differently.<p>You classify tickets into categories A,B,X,Y.  You always clear out A and B before doing anything else.  As a strategy to have &quot;zero unresolved important issues&quot;, it&#x27;s valid.<p>The disconnect is between the &quot;Bug&quot; ticket category, and the actual definition of what a bug is.<p>&quot;Web font is being downloaded when it should be embedded in the app&quot; is clearly a bug, by the normal definition of bug.<p>This system classifies by priority to get Critical&#x2F;&quot;Bug&quot;&#x2F;Other, and it further divides the lowest priority into new features vs. changing features.  At no point does it ask if something is a mistake.  It doesn&#x27;t care.  So it shouldn&#x27;t use the word &#x27;bug&#x27;.  It tricks people into thinking it&#x27;s something it&#x27;s not.