&quot;In this forum&quot; being the key operative words. A bug tracker is supposed to be a tool to help software developers to get stuff done, first and foremost. Even at the best of times, it&#x27;s not ideal to use it for end-user support, and it&#x27;s <i>especially</i> bad for contentious discussions about product direction or organizational policy.<p>Just look at bug trackers for large projects like Chrome. Any time there&#x27;s a bug report or feature request that attracts lots of attention, without heavy moderation, the technical content is quickly drowned out by me-too-ing and angry rants.