I&#x27;m old enough to remember the big push to replace IVR systems with web interfaces.  With the business case being that customers had a huge preference for the web, since the interface was faster and more explicit.<p>So, for me, it&#x27;s quite funny that I&#x27;m now going to be exposed to a bunch of new projects that essentially undo all of that.  With no real net new functionality...these chatbots don&#x27;t seem any more advanced than good IVR systems from the 90&#x27;s.