Having written documentation for end users, that will work for only a portion of them.  Probably most, which is good.<p>But there are a significant percentage of users who can&#x27;t (or won&#x27;t) read documentation.  Even they do manage to read it, they don&#x27;t understand it.<p>For some reason, human interaction works better for those people.  They ask a question, and someone copies the answer from the documentation, and pastes it into the chat conversation.  The user then goes &quot;Oh, wow!  That&#x27;s helpful!&quot;<p>But ask them to read a web page, and they get lost.<p>I would love to know the psychology behind this phenomenon.