DIMOCO, founded in 2000, is a regulated payment company and holds a payment service license from the Austrian Financial Market Authority (FMA). DIMOCO Payments GmbH enables merchants to accept payment for digital and non-digital goods by providing a robust and flexible APIs, connecting consumers to payment methods in the European Economic Area (EEA) and worldwide. One single DIMOCO contract now connects merchants to over 100 payment methods, including credit cards and carrier billing, for advanced eCommerce and mCommerce. In our international team from 20+ nations, you can expect 1 Billing and Customer Support Specialist (f/m/d) Your mission You don't feel like standing still? Then DIMOCO is the right place for you! We are looking for a dynamic personality with the will to develop and succeed. You will live our service-oriented approach towards our customers and will support us with your technical expertise. In this position you are responsible for the technical advice, financial tasks and support for our customers. Sounds exciting? Keep reading Your tasks in more detail - You will lead the handling of our merchant requests on 1st Level and being the coordinator for 2nd level ones - Troubleshoot service problems and documentation of solutions - You will actively monitor our live transactions and help to keep the system running - Diagnose and solve incidents/problems of our applications - Create Reports for internal and external partners - Compare transaction data between internal invoicing system and external reports for guaranteeing a high data quality and identifying any differences - Issuing and sending customer and partner settlements Your skills - You have initial experience in any financial accounting or customer support, or you have successfully completed studies at a school or university in these fields - You have solution-oriented thinking and acting as a service-oriented personality - You have a high level of commitment, always hungry to win and looking to push your own limits (Hands-on Mentality) - Excellent command of English language is needed; German is a plus - Familiarity with payment services environment and systems (PSP gateway, Card payments, PCI, etc.) is considered as advantage - Very good communication skills and a passion for helping people - Excellent organizational time management skills DIMOCO's promise - A position with great responsibility which is diverse and exciting - Amazing benefits like a day off on your birthday, enabling you to celebrate this special day with your family and friends - Interesting and international working environment in the growing and forward-looking payment industry, characterized by a dynamic and open working atmosphere - We support you: You will receive comprehensive training on our products and systems - Team spirit, passion, creativity and flat hierarchies characterize our company - Flexible working hours and home office options - Modern office in Vienna's 6th district and at Campus 21 in Brunn am Gebirge (with a free shuttle bus to and from Vienna) - Regular DIMOCO team events - Of course, you will receive a competitive remuneration package, which we will be happy to discuss with you personally. For legal reasons we have to indicate the gross annual salary which starts at a minimum of € 33.000. We are of course ready and willing to offer you more than the starting figure, depending on your professional experience and qualifications. Up for the challenge? Let's get in touch We look forward to receiving your online application: DIMOCO Payments GmbH Kerstin Günes Human Resources Campus 21, Europaring F15/302 A-2345 Brunn/Gebirge T: W: / Das Mindestentgelt für die Stelle als Billing and Customer Support Specialist (f/m/d) beträgt 33.000,00 EUR brutto pro Jahr auf Basis Vollzeitbeschäftigung. Bereitschaft zur Überzahlung.
Billing and Customer Support Specialist (f/m/d)