1 Technical Customer Care Specialist (f/m/d) Energy Distribution and Automation Requisition ID Beschreibung der Position Do you want to bring our Value -Customer First -to life and help our customers (in the French-speaking region of Switzerland) in all technical questions in the area of energy distribution and automation? Support is more than just a word for you? Well then, welcome! We are looking for you to join us as a Technical Customer Care Specialist (f/m/d) in Vienna. Thanks to you, our customers will always find the right service and solutions to their needs. You will see that with our product range within the energy distribution and automation as well as our approach to solutions, working in the technical support is still fun. Life Is On - are you too? Your responsibilities As a Technical Customer Care Specialist for our customers in French-speaking region of Switzerland, you will be responsible for providing technical support by phone, or chat. You will use your technical expertise and knowledge in the field of energy distribution and automation to diagnose and troubleshoot technical issues related to our products and services. Additionally, you will provide timely and professional solutions to ensure customer satisfaction while accurately documenting customer issues and resolutions in our CRM system. In close collaboration with our commercial departments and outside sales representatives, you will prepare and calculate suitable offers, quotations, and public tenders, taking a broader view to develop sales activities across businesses. It is essential that you are fluent in French and English, as you will be communicating with customers in both languages. Fluency in German and Italian would be a significant advantage. Additionally, you will stay up-to-date with product and service changes and updates and participate in ongoing training and professional development programs. You will also identify and escalate issues to ensure the highest level of customer satisfaction. Our offer Join a dynamic and rapidly expanding company with a stellar reputation in the energy services market, where your technical expertise and consultation skills will make a difference for customers in Switzerland. We offer a permanent contract with competitive salary and bonus opportunities, as well as excellent benefits that will support your professional and personal growth. We are looking for a talented and motivated professional who is eager to take the next step in their career, with guaranteed opportunities for development and advancement. As a member of our international team, you will work alongside colleagues from diverse backgrounds who share a passion for delivering exceptional customer service. We value mutual respect and open communication, and we encourage our employees to share their ideas and collaborate on innovative solutions. About you We are looking for a highly skilled technician who has completed technical vocational training in a relevant field such as electrician, mechanical engineering or similar. Alternatively, you may have a degree from an HTL or a bachelor's degree in electrical or mechanical engineering. To succeed in this role, you must have a strong track record of providing excellent customer service and demonstrating your power of persuasion on the phone, with in-depth experience in energy distribution and automation. As you will be supporting our customers in Switzerland, you should be a French native speaker with very good English l Wir freuen uns auf Deine Bewerbung über unsere Online Jobbörse. / Schneider Electric "Austria" Ges. m.b.H. Am Euro Platz 2/Stiege 6/3.OG 1120 Wien Das Mindestentgelt für die Stelle als Technical Customer Care Specialist (f/m/d) Energy Distribution and Au
Technical Customer Care Specialist (f/m/d) Energy Distribution and Automation