The “International Implementation Manager – Client Implementation” is responsible for the overall management of implementations across several European countries, as well as for supporting local implementations in Germany. The Implementation manager serves as a central point of contact to provide structure and transparency, as well as identify risks and challenges to minimize any delays in the onboarding of new clients. The tasks involved in achieving these goals include, among others: - Deliver a high-quality and consistent implementation programme in line with agreed processes - Lead client specific implementation across countries by acting as European Implementation co-ordinator - Ensure client buy-in to standard processes and work with internal stakeholders to address requests for deviations from standards - Provide internal/ external reporting, i.e., transparency regarding the current Implementation status compared to agreed timelines - Agree governance rules relating to the implementation process with client, including issue resolution/ escalation process - Identify/ document risks and challenges, and work with local stakeholders to identify solutions that minimize delays to the go-live date - Work with the sales lead and contract management team to ensure all contractual documentation is correct and filed in good time - Act as central point of contact for internal and external stakeholders - Document country-specific deviations in a consolidated format and ensure appropriate sign-off in line with contract and guidelines - Provide guidance and support to local markets throughout the process - Minimum three years of experience in fleet management, Implementation management or account Management in B2B service industry - Experience in delivering client-focused solutions based on standard set of processes and tools - Fleet management/ automotive leasing knowledge is an advantage - Sound Implementation management skills - Ability to work under strict time constraints without compromising quality - Excellent client relationship building skills - Demonstrable ability to communicate, present and persuade credibly and effectively at all levels of the organization, including executive management - Proven ability to manage several Implementations at a time while maintaining a high level of attention to detail - Excellent listening, negotiating and presentation skills - Excellent verbal and written communications skills - High level of proficiency in German and English (written & spoken) - Flexibility and willingness to travel, up to a maximum of 40% of working time
International Implementation Manager – Client Implementation (f/m/d) (Betriebswirt/in (Hochschule) - Unternehmensführung, Managem.)