You make the difference. Whether in business Audit & Assurance, Risk Advisory, Tax & Legal, Financial Advisory or Consulting: at Deloitte, we help our global clients continuously evolve. Discover a diverse working environment that is constantly in motion and always revolving around one central hub: you and your expertise. What impact will you make? Your impact: As (Senior) Manager- Service Delivery (m/f/x) you will advise our clients and apply digital technologies and implementation methodologies in driving customer transformation through a disciplined approach, which enables continuous evolution, innovation and operation of their customer facing digital platforms & solutions. - Network: You will be a trusted advisor to our Clients in the Customer & Marketing technology domain and built lasting business relationships with their Sponsors and Leadership. - Projects: You will manage and deliver client engagements covering implementation, operations, continuous enhancements and innovation of digital technology platforms at scale. - Clients: You will organize and lead pursuit teams, participate and lead aspects of the proposal development process as well as contribute to the development of proposal pricing strategies including creative deal constructs to include IT /Business Operations. - Leadership: You will provide input and guidance into the staffing process, actively participate in staff recruitment and retention activities as well as provide leadership and support for delivery teams and staff in local offices. - Development: You will lead firm initiatives in building Tools, Accelerators & Pre-configured solutions, support in people development activities such as training, upskilling, certifications, etc. Your skillset: - University degree in computer science, information systems or other technology-related field - Around 10+ years of experience in consulting with a track record of managing large-scale full life cycle implementations and operations of digital customer platforms such as Salesforce, MS Dynamics, Adobe and other SAAS platforms - Sound knowledge in SDLC methodologies including Agile, SCRUM, SCALE and also ITIL with experience in managing multicultural and globally distributed teams is a big plus - Experience in business development activities such as pursuit management, proposal preparation, pricing model preparation, presentations to clients together with experiences in managing Operate KPIs such as SLAs, productivity gains, cost reductions, agile KPIs, etc. - Willingness to travel , excellent spoken and written communication skills in English and German Your chance: - Best-in-class ongoing education at Deloitte University (starting at manager level) and through individual qualification programs and training sessions - Extensive professional development opportunities with structured career planning, inclusive leadership, secondment programs, project-based job rotation, and support for societal engagement and corporate volunteering - Work-family balance with a family advice service, mobile working, part-time hours, sabbaticals, support for family caregivers, counseling for parental leave, and much more - A focus on health and fitness with regular health-themed days, partnerships with fitness providers, and support for sporting and team events - Attractive employer benefits including bicycle and car leasing, a company smartphone for private use, and flexible working models (such as trust-based working hours and EU remote working) - Plenty of scope for creativity and active promotion of an inclusive corporate culture – for instance through our ALL IN global diversity and inclusion initiative as well as local employee networks Are you ready? Make a difference with us! Our recruiting team looks forward to receiving your application documents (CV as well as general qualification for university entrance, university and work references) via our online form. No cover letter is required. Equal opportunities for all: We look forward to receiving applications from people who are as diverse as we are – irrespective of age, disability, ethnic origin and nationality, gender, religion, sexual identity or social background. Any questions? You can find all the information you need about our application process in our [application FAQs]( ). Job-ID: 46708
(Senior) Manager - Service Delivery (m/f/x) (Anwendungsberater/in)