appointmed appointmed is a practice management SaaS solutio 1 Support Engineer at appointmed (full or part-time) REQUIREMENTS This job's primary role is to provide technical support to our customers, fix bugs, and work independently on various product improvements. You don't have to have the most experience, but you do have to love learning on your own and the drive to work without a manager breathing down your neck. Fluent in essential web development languages such as HTML, CSS and SASS/LESS Experience working with JavaScript, TypeScript and Java Know how to work with Git Take pride in perfecting the user experience Know how to animate with CSS Strong written and verbal communication skills in German and English WHAT YOUR JOB WOULD LOOK LIKE: Troubleshoot technical issues and provide solutions to customers Document and track customer issues using our internal bug tracking system Fix bugs in the code on your own and work on various product improvements Respond to customer inquiries via phone, and chat in a timely and friendly manner Collaborate with other team members to improve support workflows Keep up-to-date with new products and features, as well as industry best practices You will be able to find you own way to solve problems while being guided by a senior that is always within your reach - there are some rules, but we encourage you to be critical with those as well. SOME NICE THINGS ABOUT WORKING WITH US: We offer a competitive salary starting from € 45.000 gross per year with willingness to overpay according to your qualifications and experience. We are 100% remote. A minimum overlap of about 4 hours (CET) is still required, though. To make this work, we communicate actively using Basecamp, Slack, Notion, screen-sharing, and video calls as needed. We're focused on the work you get done rather than the exact time you do it. You'll never need to "ask permission" to go do some shopping, drop off the kids at school, take a nap, exercise, read a book or go out for lunch with people you care about. We use regular meet-ups and events to see each other in person and make sure that our relationship is not solely digital. If you're located outside of Austria, we will take care of all travel arrangements as well. Additionally, we host at least one "workation" per year, where we gather the entire team and rent a property (most likely a beach house somewhere in Europe) to spend about 7-10 days together. We value diversity of perspective and seek to build an inclusive workplace that welcomes people from all different backgrounds, identities and experiences. HOW TO GET AN OFFER FOR THIS ROLE If you would like to apply for this position, here's what the process will look like: 1. Send an up-to-date CV to , stating your intention to apply for the Customer Support Engineer position. We will let you know within 48 hours whether we want to go ahead with it. 2. You'll have a video chat with our CTO (Bernhard) and COO (Christopher). There won't be any crazy code challenges. It's an opportunity for you to ask questions about the role, get to know each other. Depending on your skill set, we might hand you a (paid!) sample project to complete. Those projects are typically require less than four hours of work. 3. Assuming the initial meeting goes well, we schedule another call to give you an opportunity to meet Patrik (our CEO). This is a quick chat for you to know who you'll be working with should you decide to start working with us. 4. Given you're happy to go ahead, we will extend you an offer. You can take as much time to consider it as you like. We only ask that you give us a date by which you intend to make a decision. 5. We set a start date, sign papers, and start work! Das Mindestentgelt für die Stelle als Support Engineer at appointmed (full or part-time) beträgt 45.000,00 EUR brutto pro Jahr auf Basis Vollzeitbeschäftigung. Bereitschaft zur Überzahlung.
Support Engineer at appointmed (full or part-time)