Working with us means believing in the future; in the great people who are shaping it together every day and in the wide-ranging career paths it opens up. Erste Group was founded in 1819 as the first Austrian savings bank and today it is one of the largest banking groups in Central and Eastern Europe (CEE). As an attractive employer, Erste Group offers interesting career opportunities in an international environment. We in Daily Banking Services aim to digitalize all our client back office processes to the core. We want to offer the best d 1 Payments Servicing (all genders) Location: Wien Working hours: Full-time Occupational Area: Sonstige Company: Erste Group Bank AG Your Tasks: - Take care of the End-to-End processes (customer journey driven) moving Operations closer to client and delivering added value to customers - Take care of data driven E2E Services through KPIs: measure performance and continuously identify improvement opportunities - Use digitalization for continuous elimination of non-value add activities balancing costs and flexibility - Take care to improve scalability (up and down) of services - You are responsible to take care of complex inquiries from customers that cannot be resolved by the OPS Processing team - Setting up and updating of policies and working instructions - Setting up and keeping the budget for your area with regards to process improvements. - Steering of your service providers including the full-filling of their SLA and KPIs - Cooperation with internal and external partners - You are responsible for the processes including C/I ratio and compliancy to the policies in the group Your Background: - Several years of professional experience in a managing and continuously improving payments processes and services or comparable position in running payments digital initiatives - Strong customer orientation and mindset - For you solving customer problems is a key task. You have strong social skills strive for pragmatic solutions. You understand that timing and delivery are essential to create best possible service for the customer - A strong team player and know how to collaborate with processing teams, service providers and key stakeholders - Exceptional knowledge and understanding of customer and/or back office businesses, regulatory environment and digital technologies - High business analysis & process management skills - Strong problem solving & analytical skills - Have proven skills to work in an international environment, or multi-language and multi-cultural teams - Fluent in German and English, or basic understanding of CEE languages Our Offer: - We are a team who live and breathe continuous improvement and digital transformation, opens the door for new opportunities and also push boundaries - We are open minded, honest, supportive and always ready to go the extra mile for great solutions - We take care of your personal well being, career development, and we actively support your educational needs - Discover and enjoy the benefits of Erste Group A competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 36.514, gross per year Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin color, religious belief, gender, sexual orientation or origin. If you are interested, apply at: We are looking forward to your application! We look forward to you! Das Mindestentgelt für die Stelle als Payments Servicing (all genders) beträgt 36.514,00 EUR brutto pro Jahr auf Basis Vollzeitbeschäftigung. Bereitschaft zur Überzahlung.
Payments Servicing (all genders)