D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer`s IT productivity and contribute to the organizations success and value. We are interested in tal 2 IT Support Specialist(s) (f/m/d) (Linz, IT Support, German, English) Tasks and Responsibilities o 1st & 2nd level Support o Supporting computers for qualification according to defined strategy o IT Infrastructure field support which includes: o troubleshooting hardware, software, o operating system issues, o fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements o User administration and support deployment of new tools o Reporting periodically o Performing system reviews and backups o Support and customizing of existing installations in close coordination with our customers o Close cooperation with product management, development and other specialist departments o Planning and implementation of software rollouts and updates o Carrying out assigned tasks o Multitasking and adapting work priorities to clients' needs o Problem analysis and solution for IT problems of our clients Requirements o years of experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications o Knowledge of IMAC o IT education or IT support and/or IT service desk skills are a plus o Degree in Electronics is a plus o CompTIA A+ Certification is a plus o Basic knowledge of enterprise LAN and WAN setups and concepts o Ability to perform smart hand activity under instruction-based activities at sites o Experience with Anti-spyware and Anti-virus software o Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP o Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability o Ability to troubleshoot issues with systems and networks using good deductive reasoning skills o Relevant practical experience for the job, willingness to learn and passion for IT o Good technical and organizational understanding o You enjoy working in multinational teams and know how to deal with sensitivity and openness towards cultural differences o You are a service-oriented and motivated personality with excellent communication skills o Collaborative and creative individual who owns and solves problems creatively, can communicate his/her ideas and results very effectively to colleagues and stakeholders o Fluency in English and German (spoken and written) o A car and a driver's license (B) are required o Candidates have to declare Criminal record extract not older than three months Benefits o We offer you a gross annual salary of at least EUR 38 000 for the position, although we are also willing to make an overpayment depending on your qualifications and experience. o Broad range of activities, tasks, and projects o Vouchers (B-day voucher, wedding, and new born surprise) o Fishing for Friends program - our referral program o Further development and professional advancement o Friendly and international working environment o Company-sponsored events o Competitive salary and various benefits Is IT in your DNA? Auf diese Stelle bewerben: / D-Ploy Kaiserbergerstrasse 8 6330 Kufstein Das Mindestentgelt für die Stellen als IT Support Specialist(s) (f/m/d) (Linz, IT Support, German, English) beträgt 38.000,00 EUR brutto pro Jahr auf Basis Vollzeitbeschäftigung.
IT Support Specialist(s) (f/m/d) (Linz, IT Support, German, English)