As a Junior IT Support Technician, you will be an integral part of our IT support team, responsible for providing technical assistance to all flaconis. This position is Berlin based and will require to be in the office at least three days per week, also presents a unique opportunity for professional development learning new technologies, and offers exposure to diverse IT projects. What you can expect in this role - You assist end-users with hardware, software, and network-related issues, diagnose problems, and provide step-by-step guidance to resolve them effectively - Respond to user inquiries and service requests via our ticket system, or in-person, providing prompt and courteous assistance - You will Help setting up and configure computer systems, laptops and other hardware devices for new employees and ensure they are functioning correctly - Log and track support incidents in the ticketing system, prioritize issues based on severity, and work towards timely resolution - As part of the role you will collaborate with 2nd level support when encountering complex technical problems beyond the scope of your expertise - Maintain and troubleshoot video conferencing systems, ensuring they are fully functional for meetings and events Your essential experience and education - First experience as an IT Technician or in a similar role, demonstrating proficiency in hardware and software troubleshooting, working student experience is welcome - Excellent problem-solving and multitasking skills, with a customer-centric approach - Knowledge of computer systems, hardware components, operating systems, and commonly used software applications - Effective communication and interpersonal abilities to work well with a diverse team and end-users, Proficiency in both English and German is required - Basic understanding of IT security principles and best practices What's in it for you? - Full transparency: For this role, we have a salary band between 34.000 and 40.000 gross per year. The salary that we will offer you will always be within this span and is based on the skills that you show during the recruitment process - Our employees matter to us: We offer you a permanent contract and a BVG or Deutschland ticket - Work-life balance: 29 vacation days, flexible working hours, up to three days of working from home a week and in specific cases the option to work 100 % remotely; the possibility of a paid sabbatical - flaconi Academy: Actively shape your own career path by taking advantage of our internal and external training opportunities - We care about your well being: We want to support you also during difficult times. For this, we offer you and your close relatives counseling sessions with mental health professionals - flaconi Fitness: A wide range of sports options & discounts on memberships - Family first: Our “emergency-daycare” is there for you in out-of-the-ordinary situations to look after your child on site at our office - Thinking about tomorrow together: flaconi subsidizes your savings contribution to the company pension scheme with an additional 20% - A comfortable working space with everything you need: High end technical equipment, fruits and drinks, no dress code and dogs are welcome in our office! - Other perks: Great discounts in our online shop as well with our partner companies, cool team events & company parties! Closure Shape our company’s success with us and apply now online! We look forward to receiving your complete application documents including your earliest starting date. Please direct your application to Nuria Cano (Talent Acquisition). flaconi is one of Germany’s leading online beauty and self-care retailers with an extensive portfolio of almost 1000 national and international brands and 50.000 products. Founded in 2011 as one of the first online perfumeries, flaconi is honored to work with more than 700 people from 60 different nations at the flaconi headquarters in Berlin-Charlottenburg and its fulfillment center in Halle. With the Flaconi Concept Store in Berlin flaconi is also represented in the stationary trade. flaconi has received numerous awards and is also represented in Austria, Poland and France. Company Text You have a disability and would like to apply? Then you are very welcome. We know that we are not entirely accessible yet, but we are working on it. Let's talk about how we can eliminate any barrier together and find an individual solution if needed. Although we refer to one gender in the text, all genders may be implied. - Category: Tech & Data - Level: Graduates
Junior IT Support Technician (m/f/d) (IT-Systemadministrator/in)