About usThe appliedAI Initiative elevates Europe’s industry to become shapers in the age of AI, creating a future that we desire to live in. Through our ecosystem of strong partners, comprehensive programs, services and solutions we advance companies holistically on their AI journey. With our uniquely diverse, interdisciplinary, and driven team, we build on deep technical expertise while specializing on applicability of the solutions. We share a mindset of collaboration and openness with our ecosystem of leading companies and technology players. Our common goal is to strengthen the European landscape, jointly creating unique knowledge for applying trustworthy AI.Your missionWe are looking for a driven (Senior) Customer Success Manager who wants to actively shape the role of appliedAI as a leading partner in supporting our partner companies to transform the business with AI. You will help our existing enterprise partners to advance their AI maturity and create value for their organization by using appliedAI’s expertise, tools and services. This includes establishing close relationships with European enterprise partners from different industries. As an excellent communicator and customer-focused analytical expert, you will be an essential point of contact for our industry partners. You will support companies to succeed in advancing their AI journey by unlocking the best value out of their collaboration with appliedAI. You will work closely together with AI experts from a variety of backgrounds and act as an advocate for appliedAI to shape Europe’s innovative power in AI. Successful candidates will: Manage a portfolio of large European enterprise industry partners, helping them to adopt and advance in AI technologies from partnership onboarding to the successful evolution of their AI journey. Serve as a trusted advisor who understands our industry partners' company challenges, desired business outcomes and future vision to identify relevant synergies across customer projects, as well as upsell, and cross-sell opportunities together with Marketing , Communications, Business Development and Sales Shape AI solutions: You act as an advocate for our industry partners to shape our offering portfolio and make sure partners are extracting the highest value out of their investment. Plan engagements and align to customer objectives: Help our partners achieve their strategic goals by providing timely, proactive and relevant recommendations that will benefit their application of AI. This includes establishing close relationships with executives to ensure maximum impact throughout the broader organization. Act as the key networking point of contact, enabling relevant and value driven cross-industry collaboration and interaction. The successful candidate will have a track record in leading through change, driving operational excellence, and a customer-facing mindset. Your profile Outstanding academic record - technology or business related subject, preferred minimum 4-5 years of work experience in one of the following areas: Technology Consulting, Customer Success, Key Account Management, Technology Solutions Development, Enterprise Software or similar Experience in managing business or technology transformations Ideally knowledge of AI products and features, capabilities, use cases and the AI ecosystem Strong relationship building and networking skills Ability to communicate, present, and influence credibly and effectively at all levels in an organization including executive and C-level Interest in mapping business requirements into technical features and driving peer to peer collaboration across industries Interest in mapping business requirements into technical features Results-driven and tenacious character, aim to make an impact in a fast-paced environment Team player with a willingness to learn new things Ideally knowledge of AI products and features, capabilities, use cases and the AI ecosystem Fluent English and German What we offerA highly qualified and motivated team of ~100 people is on a journey to change the rapidly evolving European AI Landscape. An atmosphere that encourages you to think and experiment in new ways and to thrive A highly visible initiative that helps you to build a large and high-level international network of industry customers-, start-ups, governmental organizations, institutions, and technology companies Flexibility to choose / switch between our new office space at Innovation Park AI in Heilbronn and remote work Pick your hardware setup Shape the application of AI focussing on cutting edge topics of the next decade and freedom and trust to initiate your own activities Internal seminar in machine learning and computer science ContactI look forward to answering your questions: Steffi Schröder Interim Recruiting appliedAI Initiative GmbH, Freddie-Mercury-Str. 5, 80797 Munich About usFind out more on /
(Senior) Customer Success Manager (m/f/x) (Kundeninformationsfachkraft)