Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us! Customer Operations Case Specialists (m/f/d) Stellen-ID: 18977 Standort: Leinfelden-Echterdingen We are searching for intelligent and innovative employees for our Automotive customers as Mercedes-Benz, Porsche and Robert Bosch. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application. Your tasks: - Coordinate with vendors & internal departments to resolve all customer cases and tickets and escalate all unresolved issues to management - Coordinate with external vendors & internal departments to resolve all issues and provide appropriate response to all collection hotline complaints - Perform research for all complaints and recommend required action for same and assist management to resolve all issues efficiently - Maintain records of all received letters from customers to facilitate resolution and evaluate & perform research on various issues and recommend corrective actions - Provide an interface with Markets, internal department and third party vendors according to required procedures and policies and maintain all data for resolutions - Monitor all case associate issues and recommend resolution forsmart CEC Team leaders & associates - Prepare all reports for resolutions provided and maintain records of all status Your profile: - Bachelor degree in business, marketing, economics, (or similar) - 1-2 year experience in sales or customer services - Min. 1 year experience in working with CRM solutions, e.g. Salesforce - Knowledge/experience in sales or customer service - Willingness to interact with clients, provide them with excellent customer experience resulting in a long-term business relationship - Affinity with Salesforce and omnichannel platform tools for contact center - English as a Excellent, German or French is a plus You can expect - Experience in exciting and international projects - Continuous salary development - Da Vinci Corporate Benefits - On-the-job training and language courses - Appreciation, motivation and commitment Kontaktdaten für Stellenanzeige Frau Anja Schoser Da Vinci Engineering GmbH Hauptstätter Straße 149 70178 Stuttgart
Customer Operations Case Specialists (m/f/d) (Ingenieur/in - Elektrotechnik)