Our missionRoomPriceGenie was founded in 2017 with the mission to help hoteliers all over the world to get their prices right. Many independent hotels are struggling with digitalization and their business is becoming more and more complex. They need our help! We make revenue management technology for hotels, guesthouses and vacation rentals, for single-property businesses and groups – they all use cloud-based property management software and want to increase their revenue in a transparent and efficient way. Our customers come from all over the world and love our solution and service. From the USA to Canada, from Iceland to South Africa, from Japan to Slovenia and from Italy to the UK, RoomPriceGenie helps hospitality business owners all over the world. And now? Now we need to get the word out to everyone that we are here to help hoteliers get their prices right. And we would love to have you onboard for this journey! Our young and motivated team is distributed across Europe (Amsterdam, Belfast, Breda, London, Toulouse, Valencia) and we have offices in Mannheim, Germany and Steinhausen, Switzerland. We’re looking for people who have a passion for the hospitality industry, and want to help hoteliers by making them more money while making their lives easier.Your roleAs an Technical Support / Integrations Manager (m/f/d) at RoomPriceGenie you will have an interesting and challenging role at a fast-growing B2B SaaS company. You’ll be responsible for various tasks in the following areas: Interact as connection between the RoomPriceGenie tech-team and the end-customer to coordinate the solving of technical integration problems and API issues Coordinate between different parties to help sorting out issues quickly and efficiently Create documentation for existing and new integrations to enable other team members and clients to solve first-level support queries themselves Provide professional support in managing relationships with our technical partners (PMS & Channel Management companies), guiding everyone through onboarding, pilot and launch phase Manage partner integration projects and serve as the link of communication between RoomPriceGenie’s technical partners and internal teams Ensure that quality standards are met and best connectivity cooperation is established Your profile Professional experience in a customer or (technical) partner success role or experience; ideally in hotel operations with use of a PMS and/or CM. Advanced knowledge of how APIs (e.g. REST API) work and understanding of Json and (OTA)XML data formats Great communication skills to coordinate between our team (developers and customer success), clients and partners Persistent, detail-oriented and willing to solve issues in a timely manner Native or fluent in English Higher Education preferably in Hotel Management / IT / Business You like to be proactive and understand how things work You are tech-savvy with a deep curiosity regarding technology Ability to take feedback, learn quickly and adapt to new situations Nice to have(s) Being based in Mannheim/Germany What we have to offer?We offer you a great place to see what start-up life is like, a flexible work environment where the only thing that counts is performance, an attractive compensation package where great performance is rewarded, the chance to interact with people from all over the world and help them make their lives better, awesome office space in Mannheim, a fun team of friends that is passionate about their work and where everyone wants to have an impact. Hybrid Office Model : We offer a flexible and empowering work environment – you can choose to work 100% from our office in Mannheim or up to 100% remote from wherever you want. One team : We are a young team with a transparent company culture by staying up to date with each other through team stand-ups, regular All-Hands and awesome team events (Regular Get-Togethers in Mannheim, annual 1-week Summer-Trip, Winter Party). Growth and Development: We make sure that you keep growing – through constant feedback, peer reviews and exchanges with a focus on your development. Each year, you can get up to 3 extra days off to focus on your own development. Birthdays off: So you can celebrate on your terms. Rewarding loyalty: At your 5 years anniversary with RoomPriceGenie we give you 5 weeks of an extra holiday which you can use to take extended time off. You can use it for whatever you want: may it be travelling, spending time with your besties or volunteering. Wellbeing: Mental health is important for us. And we believe that self-awareness and meditation can help everyone be more content. That’s why we give you access to Headspace, the worlds leading meditation app. About usRoomPriceGenie is the leading pricing automation solution for independent hoteliers. Fast to implement, intuitive to use and simple to understand, it drives 22% higher revenue with a singular focus - helping hoteliers maximize their room pricing. Founded in 2017, RoomPriceGenie is financed by Wingman Ventures, Mutschler Ventures, and other elite European investors. The company has over 1500 customers around the globe and has won dozens of awards, including Phocuswright’s People’s Choice Award and Most Innovative Startup of the Year, in addition to Software Review's Gold Medal for Hotel Revenue Management System. The company is based in Steinhausen, Switzerland and Mannheim, Germany, and has teams all over the globe.
Technical Support & Integrations Manager (m/f/d) (IT-Manager/in)