As a Customer Insights Manager, you generate and monitor customer insights to enhance our global customer touchpoints. Collaborating with your team, your efforts play a significant role in AirPlus' customer-centric success. - Generation and tracking of customer feedback by providing and administering online survey tools and establishing case management processes with the help of suitable software solutions (e.g. InMoment, Surveymonkey, etc.) - Translation of customer insights from customer feedback into requirements for constantly improve our customer touchpoints - Advising market research colleagues and the operational teams at headquarters and in the country organizations on the implementation of surveys and follow-up processes to achieve their goals and information needs - Automation of the execution and evaluation of surveys through address management and configuration of dashboards - Administration of usage rights to ensure data protection requirements - Development of suitable measures to improve customer experience Ihr Profil: - Graduated in business studies, market research, social sciences, statistics or psychology or in a comparable field - You gathered work experiences in market research and proven knowledge in agile product development-related research e.g. prototype/concept testing and UX design testing, preferably in a B2B environment - Knowledge of the payment industry is a plus - You have excellent communication skills and are self-confident to work in an international environment and across different hierarchy levels - Fluency in English is a must, any other language would be beneficial AirPlus is a leading provider of corporate travel payment solutions for over 49,000 corporate customers worldwide. As the market leader in Germany with 30 years of experience, AirPlus is well known for innovations and expertise in the Business Travel Payment and Analysis area. With about 1,300 employees globally, AirPlus is a competent and reliable partner in matters relating to Business Travel Management. In order to maintain this high standard, the skills of our employees and the development of their potential, are especially important to us.
Customer Insights Manager (m/f/d) (Betriebswirt/in (Hochschule))