You will be a part of the Customer Support team for Large Accounts located in the Benelux, Nordics and France and will work closely together with the Customer Relationship Managers, Account Coordinators and the customers in this region. - Creation and changes to the customer portals and eBilling set up - Carry out controls and quality checks - Communication with internal interfaces and customers - Review of contract modalities (e.g. master agreements) - and written communication with international teams and customers - Second level contact for AirPlus customers for special services for certain products on the phone, by and other channels - Responsible for keeping customer data up to date in CRM and other systems and making changes upon request - Direct interface to IT teams Ihr Profil: - Outstanding commitment, reliability, flexibility and ability to work in a team - Independent, self-motivated and goal-oriented working style - Enjoys communicating with customers over the phone - Strong verbal and written communication skills - Intercultural networking and relationship building skills, ability to work in remote, virtual teams - High level of corporate awareness and commitment to cross-divisional support - Fluent in English, both written and spoken. Knowledge of German, French or Dutch is preferred AirPlus is a leading provider of corporate travel payment solutions for over 49,000 corporate customers worldwide. As the market leader in Germany with 30 years of experience, AirPlus is well known for innovations and expertise in the Business Travel Payment and Analysis area. With about 1,300 employees globally, AirPlus is a competent and reliable partner in matters relating to Business Travel Management. In order to maintain this high standard, the skills of our employees and the development of their potential, are especially important to us.
Specialist Portal & eBilling - based in Germany, Netherlands or France (m/f/d) (Sales-Manager/in)