About Maersk A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. Key Responsibilities Build a good working relationship with your team Supervise and develop your team through learning, initiatives, coaching, goal setting, periodic feedback and reviews Setting objectives, KPI´s, 1on1s in accordance with the Maersk Strategy Improve constant team´s productivity and efficiency, while managing the workload & team structure Work closely with other Maersk functional units including Digital & Implementation, Intermodal, Customer Experience, Sales, Human Resources to ensure the timely and cost-effective clearance & cargo movement Gain overall customs knowledge across the team and understand the legal requirements Empower Customs Services team members to take first action when a functional obstacle emerges Escalate critical situations with appropriate recommendations Build a good working relationship with vendors and customers to ensure customer satisfaction Ensure new change initiatives are implemented by the team, and within the standard global landscape To have a can-do and cost saving mentality. Drive performance and savings projects using established Business Intelligence methods To create and implement standards of operation with different stakeholders (i.e. internal VAS Team, Intermodal, Procurement, Sales, Finance) Ensure recording and report cost savings, service failures, cost changes, and other input towards key measurements - KPI measurement & direct collaboration with Risk & Compliance Management Drive our vendors to deliver highest reliability and performance Work closely with the finance department to achieve Customs Services requirements and optimum cost strategy Drive projects and act as ambassador to support the company’s structure, strategy and results Be part of internal and external meetings, understand needs and provide solutions In case of Manager absence, represent the department when participation is required Understand and drive P&L for own geographic scope Ensure close cooperation with Customs Authority and internal stakeholders Profile Bachelor’s degree and/or at least 5 years of experience in Customs Services of practical knowledge or an equivalent combination of experience and education (e.g. an educational degree as ‘Zollfachwirtin’ (brav/bav Experience in leading and developing a team Strong negotiation skills Ability to lead meetings Strong understanding of Customs Services business and legislation Articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills Organizational and time management skills – multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high level goals Conflict resolution and negotiation – bringing others together and trying to reconcile differences Drive for results – drives for results and success, conveys a sense of urgency and drives issues to closure, persist despite obstacles and opposition Team player – works together with others in the business unit to achieve results, fosters teamwork Proven ability to deliver under pressure Working knowledge of MS office products and ability to quickly adapt to software Professional level German and English We offer Opportunity to build up a sustainable operational department in Hamburg for the future. International experience working for the world´s leader, in a dynamic, global industry. Work with colleagues and clients across the world. Excellent training development opportunities and global career prospects. Competitive salary and excellent bonus package.
Department Manager (Operations Manager/in)