NI is looking for a Technical Support Engineer. Within the role you will be responsible for your own development. This will be achieved through communicating and asking for help when needed proactively, and by building a professional network with colleagues to drive improvement, growth and business needs. You will be asked to gain a deep understanding of business processes, the market and the NI culture as well as future career options. The Role Staff Technical Support Engineers (TSEs) act as product and system experts, providing front-line technical support and technical consulting services to strategic NI customers. This is a customer centric role where TSEs perform a variety of additional tasks such as recommending product and system improvements to R&D, producing public knowledge base content, and providing customer insights to sales. Core Responsibilities - Proactively develop and maintain a deep understanding of NI products and systems through formal training and continuous self-development. - Provide front-line technical support to strategic NI accounts via phone and Efficiently resolve issues by applying deep technical knowledge, complex problem-solving skills, and collaborating with a global network of peers. - Collaborate with sales and pre-sales engineering teams to uncover and execute technical consulting engagements. - Take ownership of internal product and system escalations, interfacing with R&D when needed. - Publish customer facing knowledge base content. - Report product issues or bugs to R&D. - Mentor junior colleagues in area of specialization. Key Performance Objectives: - Within first 3 months be capable of solving an average of 2 customer inquiries per 8 hours spent on front-line support activities. - Ownership of technical consulting engagements within first 6 months. - Independently produce quality customer-facing knowledge base content within first 6 months. - Within the first 12 months achieve Certified LabVIEW Developer and Certified TestStand Developer certifications. Qualifications and Skills: Basic Qualifications - Engineering or technical science bachelor’s degree (Electronics, Automation, Computer Science, Aerospace, Mechanical, Electric Engineering, or Physics) - Fluent in written and oral German and English - Experience in programming (e.g. C, Python, .NET, or LabVIEW etc.) - Experience with NI products - Willingness to travel up to 15% within Germany/Europe Preferred Qualifications - Support or customer facing experience - NI certifications (CLA, CLD, CLED, CTA, CTD) - 2+ years professional work or graduate research experience Full time Posting Date:
Technical Support Engineer (m/f/d) (IT-Systemadministrator/in)