As a PRODUCT MANAGER for our claim automation product teams, I have the end-to-end accountability for a program developed by several product teams and take part in our collaborative effort to develop the next era of digitally enhanced travelling. - I hold end-to-end ownership of my program in the Digital Hangar portfolio and drive the commercial success - I develop a vision and strategy for my program and how it will fit into the current market and the agenda of the Digital Hangar in close collaboration with the value stream leads and product owners - I support the value stream leads in ensuring product teams are enabled and empowered to deliver value for our customers - It is my responsibility to maximize the value of my program by managing and prioritizing features in the program backlog and handling dependencies within and across the value streams - I am an active member of the Lufthansa Group Agile Community - I work in an international environment with a highly diverse team Ihr Profil: - At least 2 years of experience as a Product Manager or Owner in a scaled agile environment - Excellent knowledge of airline customer journey processes,especially in the area of customer relations and claimmanagement of International Airlines - Strong ability to structure complex issues, IT architecture & systems, heterogenous organisational demands - Strong analytical skills - Strong communication skills and ability to easily facilitate discussions and analysis between cross-functional teams and Leadership - Knowledge of software development processes, dependencies and digital products, as well as methodologies & frameworks like SAFe, Scrum, Kanban and OKRs - Willingness to expand my comfort zone by sometimes leaving it - Very good command of English language Creating the world’s best connected travel experience – physical, human, and digital – for all Lufthansa Group airline brands is our goal. We’re committed to driving the digital transformation and becoming leaders and innovators in developing next-level digital solutions for the airline industry. We operate with 100% focus on delivering tangible value-adding solutions and develop best-in-class features for over 145 million passengers that travel on our 5 airline brands every year.
Product Manager Claim Automation (d/m/f) - Hybrid Work (Produktmanager/in)