For our client in the pharmaceutical sector we are looking for a Customer Service Specialist (m/f/d)Germany. The position is limited to 18 months. Your tasks: You handle general customer service inquiries and route questions You provides high quality customer focused phone coverage as well as maintaining excellent internal and external relationships supporting the companies trade partners. You provide operational support to the department, including timely and accurate input, tracking and processing of orders in internal database systems. You processes orders from wholesalers or direct accounts in a timely and accurate manner. You works with Finance and distribution centers to ensure that product orders and shipments to customers are processed correctly and quickly. You provide operational support to the department in case of product recalls including documentation You support management of local (external) warehouses (3PL) Training & Development Opportunities Your Profile: Administrative skills Good organizational, verbal and written communication skills are required. Knowledge of pharmaceutical background and ability to develop and maintain procedural documents (SOP) as well as CAPA measures would be beneficial Ability to understand EU Directives (Falsified Medicines Directive (FMD), Good Distribution Practice (GDP and impact on Business routines Proficiency in Microsoft Excel, PowerPoint and Word is required. Knowledge of German distribution channel structure would be beneficial Provable Oracle EBS experience and SAP Experience would be beneficial Fluent in German (verbal and written), good English skills Über Kelly: #WHATSNEXT - Kelly Services ist dein Partner und Spezialist für die Vermittlung von Fach- und Führungskräften. Wir bringen dich mit genau dem Unternehmen zusammen, das zu dir passt. Uns ist es wichtig, dich mit einem Job zu verbinden, der zu deinem Leben und deinen Erwartungen passt. Eine Vermittlung über uns ist persönlich, vertraulich und unkompliziert. Möchtest du mehr über Kelly erfahren? Dann besuche unsere Social Media Kanäle oder den Kelly Blog: Instagram | LinkedIn | XING | Facebook | Twitter | Blog Unser Versprechen: Als Arbeitgeber, der für Chancengleichheit steht, begrüßen wir Bewerbungen aller entsprechend qualifizierten Personen, unabhängig von Geschlecht, sexueller Orientierung, Herkunft, Religion/Weltanschauung oder Alter. Informationen zum Umgang mit deinen Daten findest du in unserer Datenschutzerklärung.
Customer Service Specialist (m/w/d) (Kaufmann/-frau - Groß- und Außenhandelsmanag. (Außenhandel))