Customer Service Representative EMEA (m/f/d) Referenz 12-162215 For one of the world’s leading innovators in materials science we are looking for you as a Customer Service Representative EMEA (m/f/d). Ihre Benefits: Above-average salary Hybrid work model Retirement plan in partnership with Allianz Exclusive benefits at Fitness First Shopping perks through corporate benefits Ihre Aufgaben: Develop and maintain good working relationships with external customers, managing assigned accounts as necessary Resolve day-to-day problems with customers by and as well as managing customer inquiries within our Customer Relationship Management tool(s) Provide customer a professional quotation related to his RFQ in coordination with Application Engineering, Sales and Pricing if necessary Enter customer complaints in the system and provide constant feedback to the customer on the actions being taken by OC departments/ coordinate authorization of return of product Enter and expedite orders in an accurate and timely manner using SAP Invoicing the customers/cancellation if necessary, applying pricing policy for designated customer Back-office support to Sales Managers Manage the formalized delivery process and capture changes to delivery dates Pro-actively communicate to and with the customer to ensure high customer satisfaction and engagement Work closely with our internal departments Supply Chain Management, Business Operations, Application Engineering, Product Line Management, Finance Follow communication procedures, guidelines and policies Attend all necessary product training classes Escalate problems to Team Leader/Manager as necessary Ihr Profil: Higher education level required First experience in Customer Service Native German and fluent in English and French Outstanding verbal/written communication skills Experienced in working with MS Office and SAP Customer orientation Ability to learn remotely and work with minimal supervision Strong attention to detail and ability to work to a high level of accuracy Excellent team player and ability to work with a larger remote group Strong problem solving skills Willingness to travel to other Corning sites as needed Basic accounting knowledge will be a plus Commercial understanding is required Die Amadeus FiRe AG bringt als spezialisierter Personaldienstleister jeden Tag Fach- und Führungskräfte aus dem kaufmännischen und IT-Bereich mit nationalen und internationalen Unternehmen zusammen. Nutzen Sie unsere persönlichen Kontakte zu Arbeitgebern bundesweit! Wir empfehlen Sie an unsere Kunden weiter und erleichtern Ihnen damit den Einstieg ins Unternehmen! Wir freuen uns auf Ihre Bewerbung als Customer Service Representative EMEA (m/f/d). Sollten Sie Fragen im Vorfeld haben oder einen ersten vertraulichen Kontakt wünschen, steht Ihnen Vahdettin Bülbüloglu ( oder ) gerne zur Verfügung. Amadeus FiRe AG Niederlassung Berlin Hedwig-Dohm-Straße 6 10829 Berlin
Customer Service Representative EMEA (m/f/d) (Operations Manager/in)