You will be a part of the Customer Support team for Large Accounts and will work closely together with the other Customer Relationship Managers, Account & Sales colleagues in this region. You provide support to local and multinational customers and/or merchants in the Benelux, Nordics and France. In this role, you: - Are the first point of contact for our largest customers, providing support for all products and services by phone, and other channels - Are responsible for keeping the customer information up-to-date in our CRM and other systems, and making changes when requested - Collaborate with specialized and/or expert teams to solve complex customer queries - Handle and resolve customer complaints - Collaborate with other internal teams to strive for an outstanding customer service and philosophy Ihr Profil: - Minimum level of education bachelor (BAC+ 2/3) - First experience in a customer service position is a plus - Knowledge of the tourism sector or the banking sector is a plus - Good knowledge of MS-Office software, including Excel and Outlook - Outstanding commitment, reliability, flexibility and ability to work in a team - Independent, self-motivated and goal-oriented working style - Enjoys communicating with customers over the phone - Strong verbal and written communication skills - Intercultural networking and relationship building skills, ability to work in remote, virtual teams - High level of corporate awareness and commitment to cross-divisional support - Fluent in English and French, both written and spoken. AirPlus is a leading provider of corporate travel payment solutions for over 49,000 corporate customers worldwide. As the market leader in Germany with 30 years of experience, AirPlus is well known for innovations and expertise in the Business Travel Payment and Analysis area. With about 1,300 employees globally, AirPlus is a competent and reliable partner in matters relating to Business Travel Management. In order to maintain this high standard, the skills of our employees and the development of their potential, are especially important to us.
Customer Relationship Manager (m/f/d) - based in Paris (Relationship-Manager/in)