Your goal is to ensure an efficient and effective structure for managing all providers on an operational and contractual level. - Developing and establishing a concept for optimizing centralized and decentralized provider governance - Development of a sustainable provider strategy, processes and a training concept - Training of division-internal teams - Active consulting and collaboration in sourcing projects - Steering and monitoring of the contract compliant service delivery - Maintenance of external partnerships and escalation level - Contract Lifecycle Management for the responsible providers - Actively advise and support the intra-divisional interfaces in defining and contractually mapping of functional requirements Ihr Profil: - Completed studies in a relevant field (economics, law, business administration, etc.) or a comparable qualification - Strong experience in provider management of outsourced services - Demonstrable affinity for operational topics, e.g. First Level Contact Center, Card Embossing, payment processes, print, etc. - Sound knowledge of contract lifecycle management in a financially regulated environment - Conceptual and structured way of working as well as solution-oriented and target-oriented way of thinking - Very good assertiveness, high empathy and proven conflict resolution skills - Confident appearance and communication skills with internal and external stakeholders at all hierarchical levels - Very good knowledge of German and English - Profound MS-Office skills AirPlus is a leading provider of corporate travel payment solutions for over 49,000 corporate customers worldwide. As the market leader in Germany with 30 years of experience, AirPlus is well known for innovations and expertise in the Business Travel Payment and Analysis area. With about 1,300 employees globally, AirPlus is a competent and reliable partner in matters relating to Business Travel Management. In order to maintain this high standard, the skills of our employees and the development of their potential, are especially important to us.
Provider Manager - Operations (m/f/d) (Betriebswirt/in (Hochschule))