-International and intercultural automotive company Customer Operations Case Specialists (m/f/d) Your Duties: -Coordinate with vendors and internal departments to resolve all customer cases -Provide appropriate response to all collection hotline complaints -Perform research for all complaints and recommend required action -Evaluate and perform research on various issues and recommend corrective actions -Provide an interface with Markets, internal department and third party vendors -Prepare all reports for resolutions provided and maintain records of all status -Monitor all case associate issues and recommend resolution forsmart CEC Team leaders & associates Your Qualifications: -Bachelor degree in business, marketing, economics, (or similar) -Experience in sales or customer services -Experience in working with CRM solutions, e. g. Salesforce -Knowledge/experience in sales or customer service -English as a Excellent, German or French is an advantageous Your Benefits: -Remote Work -International environment -Support via Hays -Flat hierarchies -30 days vacation per year About Hays: Discover the modern way of recruiting in the sales and marketing field. With us you receive the perfect support for ensuring your professional success - together with consultants specialised in your industry. Our experience and know-how allow us to assist you individually in planning your next career steps, from choosing the right position to your first day on the job and beyond. Register with us and reap the benefits of interesting job offers that match your skills and experience - all completely free of charge. Ergänzende Informationen: Anforderungen an den Bewerber: Grundkenntnisse: Customer-Relationship-Management-Software Salesforce, Marketing
Customer Operations Case Specialists (m/f/d) (Betriebswirt/in (Hochschule))