Global IoT Connectivity Solution Expert (m/f/d) Your Duties: -Providing second-level technical support to customers and other support engineers for IoT connectivity issues, including mobile network communications, Machine-to-Machine (M2M) Global SIM management, and cloud connectivity services -Identifying and resolving complex technical issues related to IoT connectivity by analyzing network logs, system data, and other technical information -Analysing customer feedback and usage data to identify patterns or trends and suggest improvements to the IoT Connectivity services -Leading or participating in special projects related to IoT connectivity, such as testing new products or features or developing new support processes -Leading and coordinating joint technical activities (e.g., testing, troubleshooting) involving internal and external stakeholders related to connectivity topic -Single point of contact towards partner MNO to run the day-to-day technical operations of global M2M SIM management -Collaborating with the development team to provide feedback on product design and development from a connectivity support perspective, including identifying potential connectivity issues and suggesting improvements to the product or service -Developing and maintaining technical documentation, e.g., troubleshooting guides, and FAQs -Conducting regular presentations as part of knowledge sharing with other team members e.g. best practices of troubleshooting -Developing and implementing solutions to improve the efficiency and reliability of IoEE connectivity services, such as network optimization, troubleshooting processes, and system monitoring tools Your Qualifications: -Experience in a support organization or software development with troubleshooting and technical support aspects -Excellent understanding of end-to-end mobile communication concepts (signaling, QoS, and protocols) and relevant technologies and services, including 2G, 3G, 4G, VoIP, VoLTE, MO/MT SMS, MO/MT Call, MPLS -Familiar with the wireless site survey, WAN concept and future mobile communications technology such as 5G, VoNR, and Network Slicing -Very good understanding of end-to-end Internet of Things (IoT) ecosystem concepts from IoT devices, IoT connectivity services & protocols (LWM2M/MQTT), and IoT Platforms -Experience working with Agile methodologies such as Kanban or Scrum -Basic understanding of IoT Connectivity infrastructure-related topics such as Global M2M SIM, OpenVPN, PKI, Linux, cloud (AWS/Azure/Huawei), and Ipv4/v6 -Familiar with Confluence and JIRA -Solid command of written and verbal English Your Benefits: -We offer a position in a future-oriented industry with a diverse product range as well as attractive and performance-related remuneration -Development opportunities: You start with a position-specific familiarization and are supported by us through professional and personal training measures -Family friendliness: We enable you to conciliate your professional and private life through flexible working hours, home office and 30 days vacation -Health: Your health is important to us - Benefit from a variety of measures including prevention courses, cooperations with fitness studios and in-house sporting events -Social topics: We offer our free family service to support you in any situation -Corporate benefits: Benefit from our various employee discounts -Diversity: We promote a culture of diversity About Hays: IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level - whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation - thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path f Ergänzende Informationen: Anforderungen an den Bewerber: Grundkenntnisse: Netzwerktechnik WAN, GAN, Projektmanagement- und Entwicklungsmethode Scrum, SAP-Modul IM (Investitionsmanagement), Fehlerverwaltungsprogramm Jira, Netzwerktechnik VPN (Virtual Private Network), Public Key Infrastructure (PKI), Netzwerktechnik MPLS, Betriebssystem LINUX, Monitoring, VoIP - über Datennetze/Internet
Global IoT Connectivity Solution Expert  (m/f/d) (Software-Architect)Global IoT Connectivity Solution Expert  (m/f/d) (Software-Architect)