Short DescriptionSPREAD has reached an incredible 5x growth milestone, all thanks to our in-demand Engineering Intelligence Network. We're already rocking the automotive and machinery industries and are now broadening our horizons, both in terms of use cases and our customer base. That's where you come in!We're on the hunt for a tech-savvy, smooth project manager to join our team as a Customer Success Manager and be the driving force behind forging strong and lasting partnerships with our customers. Your role will be pivotal in driving product deployment and identifying cross-sell opportunities, facilitating our continued expansion.You're a perfect candidate if you have proven project and stakeholder management experience, ideally in a customer-facing role, combined with a high curiosity in complex technical products and paired with excellent communication and interpersonal skills.Your Mission Lead the onboarding process for new clients, ensuring a seamless transition from sales to implementation to lasting customer relationships; Provide hands-on training, guidance, and onboarding reports to customers during the initial stages of their engagement to ensure successful product adoption; Build and maintain trusted relationships with key stakeholders to understand and anticipate their needs to create win-win opportunities; Act as the primary point of contact for client inquiries, feedback, and escalations, promptly addressing concerns and ensuring client satisfaction; Proactively engage with the customer to identify upselling and cross-selling opportunities; Work closely with your product colleagues and cross-functional teams to enhance our product and fuel our roadmap; Drive a culture of continuous improvement, consistently seeking opportunities to optimize customer engagement processes and enhance client satisfaction. Your Experience You possess a natural aptitude for nurturing customer satisfaction and adeptly managing stakeholder relationships; Proven track record in a project management role, preferably in a SaaS, technology, or consulting company; A formal degree in (industrial) engineering, business, marketing, or related studies with a relevant focus on our industry; Ability to transcend between technical and business audiences; Experience in thinking your way into the demands of our prospects, with an ability to devise how we can create a win-win situation together; Capability to work independently, with a goal-oriented personality and willingness to bring your ideas to the team; Strong organizational skills and the ability to manage multiple client relationships simultaneously; Embrace a solution-driven, detail-oriented mindset that thrives in dynamic environments and is committed to issue resolution within set deadlines; Domain expertise in any of our customer domains is a plus. Fluency in German & English. Why us? Amazing team – 60+ SPREADsters from over 25 nationalities; High growth company – recently closed Series A; Revolutionary product loved by customers; High learning curve and yearly learning budget; Competitive salary, equity/virtual shares, and flexible/remote work setup; 30 days paid leave and many other perks. ContactDmytro Iefymenko SPREAD GmbH Prinzessinnenstraße Berlin About usAt SPREAD, we’re engineers at heart. For us, this means: intellectually curious, critical-thinking, helpful, and creative problem-solvers with an eye for detail and a drive to achieve great things together. SPREAD’s mission is to make product information easily accessible & actionable for everybody. Our Engineering Intelligence Network connects all kinds of product data to help engineering teams gain an objective understanding of ultra-complex systems like cars, industrial and precision machinery, aircraft, and beyond that. With use cases from R&D to Aftersales, SPREAD helps customers like Daimler, VAG, and Hazemag to accelerate development cycles, increase quality, eliminate millions in inefficiencies, and reduce their environmental footprint.
Customer Success Manager (Kundeninformationsfachkraft)