- Create an effective (Global) Key Account management strategy in DE which helps to deliver customer satisfaction and ambitious revenue growth for existing customers through the identification of cross-selling, up-selling and aftersales potentials - Active monitoring of the portfolio with regard to relevant key figure - Steering of the drafting and negotiation of global framework agreements with the involvement of the relevant internal departments - Interface closely with all relevant internal departments to ensure congruence in objectives and effective working relationships - Active participation in Marketing and PR activities and planning, alongside the Sales team and representation of the company at client and partner review meetings, as well as at industry events - Accountable for all account portfolio growth and ensuring team members achieve individual targets set on an annual basis Ihr Profil: - An academic qualification at graduate level preferably in Business, Sales/Marketing or a field related to Business Travel Management - Professional experience in the fields of key account and change management, customer experience or marketing and a sound knowledge of the corporate card and/or business travel industry - High level of customer orientation with a commitment to exceed customer expectations as well as measure and evaluate customer satisfaction - Excellent interpersonal skills and the ability to build trusted and collaborative relationships with stakeholders at all levels - Seeks to continually develop own knowledge and skills and participates in development opportunities above and beyond required training - Persuasive and influential by nature, a highly effective negotiator AirPlus is a leading provider of corporate travel payment solutions for over 49,000 corporate customers worldwide. As the market leader in Germany with 30 years of experience, AirPlus is well known for innovations and expertise in the Business Travel Payment and Analysis area. With about 1,300 employees globally, AirPlus is a competent and reliable partner in matters relating to Business Travel Management. In order to maintain this high standard, the skills of our employees and the development of their potential, are especially important to us.
Head of Account Management (m/f/d) (Betriebswirt/in (Hochschule))