english: But as we started asking ourselves about how we were addressing the higher needs of our employees and our customers, I realized we had no metrics.
non_english: Ale ako sme sa sami seba začali pýtať, akým spôsobom sme uspokojovali samotné potreby našich zamestnancov či našich zákazníkov, uvedomil som si, že sme pre dané posúdenie nemali žiadnu metriku.