english: And RASA stands for "Receive," which means pay attention to the person; "Appreciate," making little noises like "hmm," "oh," "OK"; "Summarize" -- the word "so" is very important in communication; and "Ask," ask questions afterwards.
non_english: A RASA znamená Prijímajte (angl. Receive), čiže venujte danej osobe pozornosť; Oceňujte (angl. Appreciate), tým že budete vydávať zvuky ako hmm, oh, hej; Rekapitulujte (angl. Summarize), slovo "takže" je v komunikácii veľmi dôležité; a Pýtajte sa (angl. Ask), potom klaďte otázky.