english: (Laughter) I'll be honest, then my relationship with Dan deteriorated somewhat, because the next email I got was this: "Thanks for your email - your Case Number is ..."
non_english: (smiech) Budem úprimný, potom sa môj vzťah s Danom trochu zhoršil, pretože v ďalšom e-maile som dostal toto: „Ďakujeme, číslo Vášho prípadu je ...“