english: And RASA stands for "Receive," which means pay attention to the person; "Appreciate," making little noises like "hmm," "oh," "OK"; "Summarize" -- the word "so" is very important in communication; and "Ask," ask questions afterwards.
non_english: En RASA staat voor Receive [ontvangen], Dat betekent aandacht schenken aan de persoon. Appreciate [waarderen], kleine geluidjes maken zoals hmm, oh, oké. Summarize [samenvatten], het woord 'dus' is erg belangrijk. en Ask [vragen], daarna vragen stellen.