For example, to meet IRS's performance expectation for senior executives to address customer satisfaction by continuously improving products and services, a senior executive responsible for submission processing and taxpayer assistance had a performance expectation in her fiscal year 2001 individual performance plan to develop a communication plan.
The IRS's expectation is that senior executives would address customer satisfaction.
It wasn't an awful show, but the story was unsatisfying, and the actor for the projectionist role delivered his lines in a really dull and stilted way.