anchor: In fiscal year 2000, IRS implemented a senior executive performance management system that aligned the executives' performance expectations with a set of balanced expectations consisting of employee satisfaction, customer satisfaction, and business results, and with two additional areas of responsibility-leadership and equal employment opportunity.
positive: The performance of executives was tested in 2000 by IRS.
negative: Executives do not play an important part in development of the organization, and do not need these skills.