anchor: This discussion was co-facilitated by Colleen Cotter (Indiana Legal Services) and Robert Gross (LSC) and focused on the challenges of creating a service delivery model that is client-centered through client leadership in the state planning process and through client involvement on boards of directors.
positive: The discussion revolved around ensuring that services focused on the client and that clients had input at various junctures in the development process.
negative: The discussion centered on who would be responsible for bringing donuts to future board meetings.