anchor: If a caller meets TRLA's eligibility requirements, a comprehensive case work-up will be done by a student, who may have to call a courthouse to get records on the case, he says.
positive: A comprehensive case work-up will be done by a student if a caller meets TRLA's eligibility requirements.
negative: The caller meeting TRLA's eligibility requirements will be given a comprehensive case work-up that will be done by a supervisor.