anchor: have uh office yeah a phone and and so they'll call me and say well Mrs Parker we've got some good news and we've got some bad news the problem we thought about this morning is not a problem but the real problem is is uh
positive: They called me and said, 'Mrs. Parker, we have some good news and bad news about the real problem we're having instead of the original problem'.
negative: They sent an email saying that they have no problem.