anchor: General Accounting Office, Human  Practices That Empowered and Involved Employees, GAO-01-1070 (Washington, D.C.: Sept. 14, 2001); Human  The Role of Ombudsmen in Dispute Resolution, GAO-01-466 (Washington, D.C.: Apr.
positive: Human Practices That Empowered and Involved Employees refers to creating a positive workplace environment.
negative: Human Practices That Did Not Empower And Did Not Involve Employees.