anchor: We interviewed agency executives, managers, supervisors, front-line employees, and union representatives to discuss how agencies had implemented these practices to empower and involve employees, and we analyzed related documents and information they provided.
positive: We interviewed top tier management to determine the impact of empowerment and engagement of employees in terms of the impact that culture change had on the organization.
negative: We are studying the impact of removing personal power from employees and keeping a strict social heirarchy within company culture.