anchor: but they don't look you know like she had complained about it one time and the girl said she was sorry she picked up these utensils and and when back and grabbed some new ones and then put the new ones back down and the new ones looked worse than the ones that she took away so she is not even looking you know and
positive: She complained about the cutlery, but only got worse ones.
negative: After she complained about the cutlery, she got a better set.