anchor: LSC grantees seek to increase visibility in the client community in several situations - for example, when launching new services (for example, a toll-free phone hotline), trying to reach special-needs populations (the elderly, homeless people, families reaching the end of their eligibility period for welfare, people in non-English speaking communities) or expanding services into hard-to-serve communities (for example, to small towns far from legal aid offices).
positive: The LSC wants to increase visibility in the client community.
negative: The LSC doesn't care if they reach hard-to-serve communities.