anchor: really well it's funny because talk about car repairs i was getting my oil changed and i was sitting in the little lobby it's one of these you know five minute change places and this guy comes storming into the lobby there and he says um you know you guys advertise a twenty dollar oil change and you charged me thirty dollars and the guy says well yeah but you got a Mercedes Benz and it takes a special oil filter
positive: This guy came in complaining that they charged him more than what they advertised they would.
negative: The guy came in and thanked them for their good service.