anchor: In response to GAO's finding that serious complaints of poor nursing home care frequently are not investigated for months, Maryland's legislature approved funding for a 57 percent increase in its surveyor staff, and the state agency revamped its processes to emphasize a faster review of serious complaints.
positive: GAO found serious complaints of poor nursing home care is often not investigated for a long time.
negative: GAO found serious complaints of poor nursing home care is always investigated immediately.