anchor: A story explains the success of Southwest  quick flight turnarounds (they ready a plane in 20 minutes instead of the standard 45), less hectic airports (Providence and Baltimore, not Boston and D.C.), and the enthusiasm of its employees (they adore fun-loving president Herb Kelleher).
positive: The story tells about an airline that was about to have a quick turnaround.
negative: They wrote a case study about the airline's epic failures.