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The difference between a customer and a client can be rather confusing, and even controversial. The most commonly accepted and basic description of the difference is that a customer purchases goods or services from a business whereas a client receives services from a professional such as a lawyer or accountant.
For example, customer service in part means being a good public face for the company. That means being courteous and pleasant to customers or clients. However, another important part of customer service is communication â you need to listen to peopleâs concerns, and answer questions in a clear, efficient manner.