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The difference between a customer and a client can be rather confusing, and even controversial. The most commonly accepted and basic description of the difference is that a customer purchases goods or services from a business whereas a client receives services from a professional such as a lawyer or accountant.
Loading the player... Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item.