Billy Lee. General Washington, engraved by Valentine Green after John Trumbull, 1781. William (Billy) Lee, died in 1828, just a few years after his brother Frank. Billy Lee served as George Washingtonâs body servant throughout the Revolutionary War and was the only slave freed outright in Washingtonâs will.
Importance: Agent Utilization is the single most important indicator of Agent productivity. It measures the percentage of time that the average Agent is in âwork modeâ, and is independent of Contact Handle Time or call complexity.
The utilization rate is how much available credit a borrower uses; the lower the percentage, the better. Say you have $100 in debt with $1,000 in allowable credit across multiple accounts and you close a credit card with a limit of $500, then you doubled your utilization rate from 10% to 20%, Loughran says.