Billy Lee. General Washington, engraved by Valentine Green after John Trumbull, 1781. William (Billy) Lee, died in 1828, just a few years after his brother Frank. Billy Lee served as George Washingtonâs body servant throughout the Revolutionary War and was the only slave freed outright in Washingtonâs will.
Importance: Agent Utilization is the single most important indicator of Agent productivity. It measures the percentage of time that the average Agent is in âwork modeâ, and is independent of Contact Handle Time or call complexity.
Word Origin and History for agent. n. late 15c., one who acts, from Latin agentem (nominative agens) effective, powerful, present participle of agere to set in motion, drive, lead, conduct (see act (n.)). Meaning any natural force or substance which produces a phenomenon is from 1550s.