One-Trick Ponies Get Shot: How services companies can avoid the vendor trap, do better work, and prosper. It's this post, but for services companies in general. Available on Kindle, here. I admit it: For 20 years, Iâve been obsessed about digital marketing.
Operations management is an area of management concerned with overseeing, designing, and controlling the process of production and redesigning business operations in the production of goods or services.
Once the key decisions are made, lower-level operations personnel carry them out. If a problem exists, operations personnel will be the first to hear about it. They work to find a solution, and then set about fixing the problem. While operations is a key component of any successful company, it is back-end work. Most support functions fall under operations' control. Such functions include customer service, logistics, production, maintenance, and administration.