I agreed with a buyer an ebay auction item refund only, subject to the return of the item in the condition is was received in. I am a private seller not a trader. The pen came back damaged, is not fit for purpose, cannot be re-sold and clearly does not match the photos in the auction item description.
dramatization noun [U/C] / ËdrÉÂ·mÉÂ·tÌ¬ÉËzeÉªÂ·ÊÉn, ËdrÃ¦mÂ·É-/ âº the act of changing a piece of writing into a play, or the play that is performed:
1 Everyone seeks to control others' impressions of themselves. This is called impression management.  Dramaturgy emphasizes the dual evaluative work that is undertaken by both the performer and the audience, thus demonstrating the inseparable link between performer and audience, individual and society.