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Find out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.ind out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.
The definition of an ombudsman is a person who investigates complaints made about his or her employer. 1  A person who works for the government and who investigates citizen complaints made about the government is an example of an ombudsman. 2  A person who works for a company and investigates customer complaints is an example of an ombudsman.