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Find out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.ind out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.
Ombudsman is a Swedish word and means representative or agent of the people. It is used for both men and women. Sweden had the first ombudsman in 1809 and other countries used the word when they appointed ombudsmen of their own.f you complain to an organisation and they don't sort things out then an ombudsman might be able to help. They are the people who are at the top of the complaints ladder and to whom you can turn for help when all else has failed.