Once the remote support session begins, the technician can control the Android device (Samsung/HTC/Dell) or see the device screen (Android 5.0+). To resolve the issue, he can chat with the end user, transfer files, kill processes, uninstall apps, or share the session with other team members if additional assistance is needed.
Difference Between Shockwave and Flash. Flash and Shockwave are two internet software that people easily confuse to be the same, especially with the confusing branding of Macromedia called Shockwave Flash. Today, Flash is the most widespread standard for showing online videos while Shockwave is used mostly for creating and implementing online games.
Flash Player can run from a web browser as a browser plug-in or on supported mobile devices. Flash Player was created by Macromedia and has been developed and distributed by Adobe Systems since Adobe acquired Macromedia. Flash Player has a wide user base, and is a common format for games, animations, and graphical user interfaces (GUIs) embedded in web pages. Adobe states that more than 400 million out of more than 1 billion connected desktops update to the new version of Flash Player within six weeks of release.