Once the remote support session begins, the technician can control the Android device (Samsung/HTC/Dell) or see the device screen (Android 5.0+). To resolve the issue, he can chat with the end user, transfer files, kill processes, uninstall apps, or share the session with other team members if additional assistance is needed.
Difference Between Shockwave and Flash. Flash and Shockwave are two internet software that people easily confuse to be the same, especially with the confusing branding of Macromedia called Shockwave Flash. Today, Flash is the most widespread standard for showing online videos while Shockwave is used mostly for creating and implementing online games.
Known as a do-it-yourself animation package, Flash 4 gives Web designers the ability to import artwork using whatever bitmap or illustration tool they prefer, and to create animation and special effects, and add sound and interactivity. The content is then saved as file with a .SWF file name extension. (The letters SWF stand for 'Shockwave Flash.') Web users with Intel Pentium or Power Macintosh processors can download Flash Player to view Flash content, which performs across multiple browsers and platforms. Flash is lauded for being one of the Web's most accessible plug-in. According to an independent study cited by Macromedia, 89.9 percent of Web users already have Flash Player installed. Editors at our sister site, The Ajaxian, blog about Flash news and trends.