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Find out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.ind out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.
1 Provides information and assistance â An ombudsman is a good source of information about selecting a long-term care facility, eligibility criteria, and other services for the elderly. 2  Regional programs present facts about facilities.hey investigate reported complaints, report findings and help achieve resolutions. They can help one person resolve a problem, address issues that affect several residents or work to change a systemic problem.