1. Customer-centric leaders provide direction and purpose. The first driver focuses on setting the right direction and sculpting the organizationâs vision for customer centricity. Sitting behind this vision must be a strategy that delivers differentiated levels of customer experience.
Exploitation is defined as the act of using resources or the act of treating people unfairly in order to benefit from their efforts or labor. 1  Making use of natural resources to build a city is an example of the exploitation of those resources. Taking advantage of someone's need for a job and paying them only pennies to perform work so you can get rich is an example of exploitation.
Finding vulnerabilities is a vulnerability assessment, and exploiting them is a penetration test. This is incorrect. Exploitation can be imagined as a sliding bar between none and full, which can be leveraged in both vulnerability assessments and penetration tests.