Once the remote support session begins, the technician can control the Android device (Samsung/HTC/Dell) or see the device screen (Android 5.0+). To resolve the issue, he can chat with the end user, transfer files, kill processes, uninstall apps, or share the session with other team members if additional assistance is needed.
Difference Between Shockwave and Flash. Flash and Shockwave are two internet software that people easily confuse to be the same, especially with the confusing branding of Macromedia called Shockwave Flash. Today, Flash is the most widespread standard for showing online videos while Shockwave is used mostly for creating and implementing online games.
These users have access to some of the best content the Web has to offer-including dazzling 3D games and entertainment, interactive product demonstrations, and online learning applications. Shockwave Player displays Web content that has been created using Adobe Director.