Once the remote support session begins, the technician can control the Android device (Samsung/HTC/Dell) or see the device screen (Android 5.0+). To resolve the issue, he can chat with the end user, transfer files, kill processes, uninstall apps, or share the session with other team members if additional assistance is needed.
Difference Between Shockwave and Flash. Flash and Shockwave are two internet software that people easily confuse to be the same, especially with the confusing branding of Macromedia called Shockwave Flash. Today, Flash is the most widespread standard for showing online videos while Shockwave is used mostly for creating and implementing online games.
SWF file is a Shockwave Flash. It is a proprietary vector graphics file format produced by the Macromedia Flash software. SWF files can be played by the Macromedia Flash Player. Other types of files may also use the .swf file extension.