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Upselling and cross-selling is the art and science of introducing customers to better and complementary products to what they are currently interested in. According to one Forrester research analyst, 10-30% of ecommerce revenues come from upselling and cross-selling.
The company later became the United Parcel Service, and today UPS is the world's largest package delivery company with a major global presence in specialized transportation and logistics services. UPS has been a Fortune 100 company since 1994. The company went public in 1999 and trades on the NYSE as UPS. The main Global Air Hub for UPS is in Louisville, KY, and their corporate headquarters is in Atlanta, GA.