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Find out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.ind out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.
Return to Legislative Divisions. Marshall Lux, Ombudsman. The Office of the Public Counsel (also known as the State Ombudsman's Office) is an independent complaint-handling office for the use of citizens who have complaints about the actions of administrative agencies of state government, that is, the bureaucracy of state government.