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Find out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.ind out more about how we can help. The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider.
The power of the ombudsperson lies in his or her ability to investigate complaints of wrongdoing and then notify the public or the relevant government agencies, or both, of the findings. However, an ombudsperson cannot change or make laws, enforce any recommendations, or change administrative actions or decisions.