I'm not sure where the old threads from this section get archived, but every year there's an 'accepted!' thread with people's stats. Here's the one from my year (2009) http://talk.collegeconfidential.com/georgia-institute-technology/665090-accepted-post-stats-here.html.
WRONG, WRONG, WRONG. That same revealed that, when customers stop using a product or service, the reason is almost always either bad customer service (cited by 74 percent of respondents) or poor quality (cited 32 percent of respondents). Price was only an issue for only a quarter of the respondents, and product functionality (i.e.
The short answer: Consumers typically want to reward excellent service. They will call out exceptionally bad service but very few see that as a primary motivation. The survey results showed that a surprising percentage leave reviews as a help to the community, the business or other consumers. To not bias the answers, we allowed the survey respondents to answer in their own words. 1  We then categorized the results into the following common themes: 2  When Experience was really Good or really Bad. 3  Only When the Experience really Good. 4  Only When the Experience was really Bad. 5  To Help Other Consumers. 6  To Help Business/Community.