Businesses that excel at delighting customers excel at retaining them. And with customer acquisition costs significantly higher than retention costs, focusing on improving customer service is a sound strategy.
Africaâs white rhino species is the largest of any living rhinoceros, weighing up to 3,600 kilograms (7,920 pounds), and is the continentâs third-largest species after the African bush elephant and African forest elephant. The black rhino, which is not actually black, can weigh up to 1,400 kg (3,100 pounds). Horns of the African rhino weigh on average 1.5-3.0 kilograms (3.3-6.6 pounds), with white rhino having the heaviest front horn which on average weighs 4.0 kilograms (8.8 pounds). Horns of the Asian rhino species are substantially smaller, averaging 0.27 kilograms (0.59 pounds) to 0.72 kilograms (1.58 pounds) (page 3).
This animal, which can weigh up to 5,000 pounds, has a longer, heavier head than its cousin and a noticeable hump on the back of its neck, absent in the black rhino. This hump consists of three layers: thickened skin, a pad of fat, and a thick muscle and ligament that support the animal's massive head. Researchers have noticed that when there's not enough food for the rhino, the hump shrinks the same way it does in camels, so they believe it is also an indicator of the animal's nutritional health.