Businesses that excel at delighting customers excel at retaining them. And with customer acquisition costs significantly higher than retention costs, focusing on improving customer service is a sound strategy.
Africaâs white rhino species is the largest of any living rhinoceros, weighing up to 3,600 kilograms (7,920 pounds), and is the continentâs third-largest species after the African bush elephant and African forest elephant. The black rhino, which is not actually black, can weigh up to 1,400 kg (3,100 pounds). Horns of the African rhino weigh on average 1.5-3.0 kilograms (3.3-6.6 pounds), with white rhino having the heaviest front horn which on average weighs 4.0 kilograms (8.8 pounds). Horns of the Asian rhino species are substantially smaller, averaging 0.27 kilograms (0.59 pounds) to 0.72 kilograms (1.58 pounds) (page 3).
Similarly, the brain of a capybara â the largest rodent in the world â may weight over 70 grams, but their cognitive skills pale in comparison to those of a capuchin monkey, whose brain weighs just 50 grams.