I'm not sure where the old threads from this section get archived, but every year there's an 'accepted!' thread with people's stats. Here's the one from my year (2009) http://talk.collegeconfidential.com/georgia-institute-technology/665090-accepted-post-stats-here.html.
WRONG, WRONG, WRONG. That same revealed that, when customers stop using a product or service, the reason is almost always either bad customer service (cited by 74 percent of respondents) or poor quality (cited 32 percent of respondents). Price was only an issue for only a quarter of the respondents, and product functionality (i.e.
What Customers Think. In 2011, 7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service. When customers share their story, theyâre not just sharing pain points. Theyâre actually teaching you how to make your product, service, and business better. According to consumers, customer service agents failed to answer their questions 50% of the time.