I'm not sure where the old threads from this section get archived, but every year there's an 'accepted!' thread with people's stats. Here's the one from my year (2009) http://talk.collegeconfidential.com/georgia-institute-technology/665090-accepted-post-stats-here.html.
WRONG, WRONG, WRONG. That same revealed that, when customers stop using a product or service, the reason is almost always either bad customer service (cited by 74 percent of respondents) or poor quality (cited 32 percent of respondents). Price was only an issue for only a quarter of the respondents, and product functionality (i.e.
Namely, survey completion rates are extremely low for non-customer surveys. There are ample numbers reported for surveys administered to customers (usually 10%-40% as reported from this source, this source). So when we started out with an average survey completion rate of 1.52%, our brows furrowed with disappointment. Yet, we started to wonder if 1.52% was really so bad. Frankly, it was hard to tell. Finding survey response rates for non-customer groups is much harder than for customer groups.