I'm not sure where the old threads from this section get archived, but every year there's an 'accepted!' thread with people's stats. Here's the one from my year (2009) http://talk.collegeconfidential.com/georgia-institute-technology/665090-accepted-post-stats-here.html.
WRONG, WRONG, WRONG. That same revealed that, when customers stop using a product or service, the reason is almost always either bad customer service (cited by 74 percent of respondents) or poor quality (cited 32 percent of respondents). Price was only an issue for only a quarter of the respondents, and product functionality (i.e.
1 A very satisfied customer is nearly six times more likely to be loyal and to repurchase and/or recommend your product than is a customer who is just satisfied. 2  Only 4 percent of dissatisfied customers will complain. 3  The average customer with a problem eventually tells nine other people.atisfaction itself can refer to a number of different facts of the relationship with a customer. For example, it can refer to any or all of the following: 1  Satisfaction with the quality of a particular product or service. 2  Satisfaction with an ongoing business relationship.