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According to a newly published page, you can request a refund for nearly any purchase on Steam â for any reason.. As long as a player has purchased the game within the past 14 days and played less than two hours, they can file a request through Steam's support system. Valve will return the money within a week through the player's payment method or, failing that, Steam Wallet.
In order to receive the Steam digital gift card you must send payment and the payment must be approved before the card will be sent to you. 1  This approval process takes normally less than one hour and is not necessary on all orders. 2  There are no refunds or exchanges on these types of digital orders.