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Fibrestream claimed that when BT replaced cables damaged or removed during these copper raids, the company was using inferior aluminium or thinner copper â a charge that BT refutes. âThere is a lasting penalty,â said Fibrestream boss Guy Jarvis.T has hit back at accusations that it's downgrading copper lines after they have been stolen by thieves targeting the valuable material.
If your complaint is about repairing a fault, call us free 0800 800 154. This line is open 24 hours a day, seven days a week. Our customer service advisers will try to solve the problem while youre still on the line. Payphones If youd like to complain about a BT payphone, call us free on 0800 661 610. If you complain to Ombudsman Services: Communication, you must do so within six months of receiving your deadlock letter. If we havent sent you a deadlock letter, you must contact Ombudsman Services: Communications within nine months of making your complaint to us.