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Chinchillas have dense fur. Over time, oils and moisture collect in the fur. In the wild, chinchillas have no way to clean their fur other than to roll around in volcanic ash which acts as an absorbent. Chinchillas do not go into water. Nor should you ever bathe your chinchilla in water. Doing so would remove the natural oils which protect a chinchilla's skin and helps them regulate their body temperature. Instead, it is best to give them a bowl or container filled with special dust for them to roll around in.
2. Let your chinchilla get used to you. Use food to introduce yourself in a friendly manner to your chinchilla. Hold a chinchilla treat (timothy hay, greens or a piece of cactus fruit) in the palm of your hand, keeping your hand flat.Your chinchilla will come to investigate. Let him sniff your hand and pick up the treat on his own.. Hold your chinchilla with a towel. Consider using leather gloves or a towel when you first pick up your pet or if you have a wriggly chinchilla. This will protect your hands if he tries to bite.