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Freebase(0.00 / 0 votes)Rate this definition: Soft skills. Soft skills is a sociological term relating to a person's EQ, the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people.
Soft skills are what accompany the hard skills, and help your organization use its technical expertise to full advantage. If you're really good at getting clients, and not so good at retaining them, chances are you have a soft skills gap. If you have lots of staff turnover and have to keep retraining people, chances are you have a soft skills gap.