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A robocall is an automated telephone call initiated by an autodialer for delivery of a prerecorded message. Robocalls are used for a wide variety of communications including public service announcements, appointment reminders, marketing, advertising, opinion polls and political campaigns. Theyâre also often used illegally for phone scams.
Robocalls often enable interaction from the recipient, either through voice or keypad input or through transfer to an agent or representative. A scam robocall, for example, might involve a message congratulating the recipient on winning a cruise and requesting them to press 1 to speak to an operator. In the United States, the Federal Communications Commissionâs (FCC) rules governing robocalls went into effect in October 2013.