Langerhans' cell histiocytosis can manifest as three distinct clinicopathologic entities: acute disseminated Langerhans' histiocytosis (previously known as Letterer-Siwe disease), unifocal Langerhans' cell histiocytosis (previously known as eosinophilic granuloma).
average handle time (AHT) Average handle time (AHT) is a call center metric for the average duration of one transaction, typically measured from the customer's initiation of the call and including any hold time, talk time and related tasks that follow the transaction. AHT is a prime factor when deciding call center staffing levels.
But there is an easy way to approximate agent utilization without going to so much trouble: Letâs say, for example, that the agents in a particular service desk handle an average of 500 contacts. per month at an average handle time of ten minutes per contact.