Christmas in Napa Valley. My son was in love with a beautiful young woman whose family lives in Northern California. I was gripped with fear and I hadn't even met them yet. My (and my son's) future in-laws invited us to meet them at a resort in Yountville, a town in Napa Valley, where Thomas Keller's world-renowned French Laundry restaurant is located.
Supplier Quality Management (SQM) is confidence in a supplierâs ability to deliver a good or service that will satisfy the customerâs needs. Achievable through interactive relationship between the customer and the supplier, it aims at ensuring the productâs âfitâ to the customerâs requirements with little or no adjustment or inspection.
quality assurance (QA) In developing products and services, quality assurance is any systematic process of checking to see whether a product or service being developed is meeting specified requirements. Many companies have a separate department devoted to quality assurance. A quality assurance system is said to increase customer confidence and a company's credibility, to improve work processes and efficiency, and to enable a company to better compete with others.