If you have any questions, please contact City National Bank Client Services at (800) 599-0020 between 5:30 a.m. and 7:00 p.m. Pacific Time, Monday through Friday. For more information on the new system, click here for our on-line resource page of videos, User Guides and other tools to help you.
1 The Net Promoter Score is a single number that can be tracked from week to week and month to month, just like net profit. As with net profit, of course, a companyâs Net Promoter Scores can be broken down however you wishâby business line, by store, by product, even by individual customer-service rep.  Ease of use.
What is Net Promoter ScoreÂ® (NPSÂ®)? Net Promoter Score (or Net Promoter System) is a simple and proven methodology for understanding customer happiness through first-hand feedback. Subscribe to a FREE 7-day NPS jumpstart course delivered right to your inbox! Download our FREE eBook: How to build and manage a world-class NPS program.