If you have any questions, please contact City National Bank Client Services at (800) 599-0020 between 5:30 a.m. and 7:00 p.m. Pacific Time, Monday through Friday. For more information on the new system, click here for our on-line resource page of videos, User Guides and other tools to help you.
1 The Net Promoter Score is a single number that can be tracked from week to week and month to month, just like net profit. As with net profit, of course, a companyâs Net Promoter Scores can be broken down however you wishâby business line, by store, by product, even by individual customer-service rep.  Ease of use.
Net Promoter Scores vary greatly between industries. CustomerGauge conducted a study in 2016 and published the average Net Promoter Scores by industries. For example, the Cable and Telecommunications industryâs average Net Promoter Score is at or below 30. Retail, Transportation & Logistics and Wholesale on the other hand get a 50 or more Net Promoter Score on average.