Christmas in Napa Valley. My son was in love with a beautiful young woman whose family lives in Northern California. I was gripped with fear and I hadn't even met them yet. My (and my son's) future in-laws invited us to meet them at a resort in Yountville, a town in Napa Valley, where Thomas Keller's world-renowned French Laundry restaurant is located.
Supplier Quality Management (SQM) is confidence in a supplierâs ability to deliver a good or service that will satisfy the customerâs needs. Achievable through interactive relationship between the customer and the supplier, it aims at ensuring the productâs âfitâ to the customerâs requirements with little or no adjustment or inspection.
Rather than be seen as a cost burden, an effective quality management system is viewed as key element of success. Quality management sytems have key elements such as: Being centered on the customer or consumer of the good or service, actively providing that customer with the best value possible.