If you have any questions, please contact City National Bank Client Services at (800) 599-0020 between 5:30 a.m. and 7:00 p.m. Pacific Time, Monday through Friday. For more information on the new system, click here for our on-line resource page of videos, User Guides and other tools to help you.
1 The Net Promoter Score is a single number that can be tracked from week to week and month to month, just like net profit. As with net profit, of course, a companyâs Net Promoter Scores can be broken down however you wishâby business line, by store, by product, even by individual customer-service rep.  Ease of use.
In the world of customer service, Net Promoter Score is a wildly popular metric. Everyoneâs heard of it. Many service teams track it religiously. But few people know how to improve it.onduct focus groups and visit customers to observe and analyze how people actually use your product. If youâre going to spend the time to track your Net Promoter Score, you need to actively and continuously try to improve it.