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1 The Net Promoter Score is a single number that can be tracked from week to week and month to month, just like net profit. As with net profit, of course, a companyâs Net Promoter Scores can be broken down however you wishâby business line, by store, by product, even by individual customer-service rep.  Ease of use.
What is Net Promoter Score? Net Promoter ScoreÂ®, or NPSÂ® is a loyalty metric developed by Fred Reichheld and was introduced by him in his 2003 Harvard Business Review article The One Number You Need to Grow. At its core, NPS can be termed as a metric that measures a customerâs willingness to recommend a brandâs product and services to their friends, family and colleagues. Learn More What is a good industry score?