If you have any questions, please contact City National Bank Client Services at (800) 599-0020 between 5:30 a.m. and 7:00 p.m. Pacific Time, Monday through Friday. For more information on the new system, click here for our on-line resource page of videos, User Guides and other tools to help you.
1 The Net Promoter Score is a single number that can be tracked from week to week and month to month, just like net profit. As with net profit, of course, a companyâs Net Promoter Scores can be broken down however you wishâby business line, by store, by product, even by individual customer-service rep.  Ease of use.
Net Promoter Score (NPS) measures the loyalty that exists between a provider and a consumer. The provider can be a company, employer or any other entity. The provider is the entity that is asking the questions on the NPS survey. The consumer is the customer, employee, or respondent to an NPS survey.