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1 The Net Promoter Score is a single number that can be tracked from week to week and month to month, just like net profit. As with net profit, of course, a companyâs Net Promoter Scores can be broken down however you wishâby business line, by store, by product, even by individual customer-service rep.  Ease of use.
The Net Promoter Score is a customer loyalty metric developed in 2003 by management consultant Fred Reichheld of Bain & Company in collaboration with the company Satmetrix.