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(October 2010) The Australian Criminal Intelligence Commission (ACIC) is a national law enforcement agency of Australia responsible for criminal intelligence, with specialist investigative capabilities, and delivers and maintains national information sharing solutions.
Definition - What does Automatic Call Distributor (ACD) mean? An automatic call distributor (ACD) in telephony is a system that distributes incoming calls to a specific group of terminals used by agents. It is a part of a computer telephony integration (CTI) system. ACDs recognize, answer and route incoming calls.