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DEFINITION of 'Chatbot' A computer program that simulates human conversation through voice commands or text chats or both. Chatbot, short for Chatterbot, is an Artificial Intelligence (AI) feature that can be embedded and used through any major messaging applications. Also known as Chatterbox or Talkbot or simply, Bot. BREAKING DOWN 'Chatbot'
Chat bots are used in applications such as ecommerce customer service, call centers and Internet gaming. Chat bots used for these purposes are typically limited to conversations regarding a specialized purpose and not for the entire range of human communication. One well known example of a chat bot is ALICE. A chat bot is also called a chatterbot.