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DEFINITION of 'Chatbot' A computer program that simulates human conversation through voice commands or text chats or both. Chatbot, short for Chatterbot, is an Artificial Intelligence (AI) feature that can be embedded and used through any major messaging applications. Also known as Chatterbox or Talkbot or simply, Bot. BREAKING DOWN 'Chatbot'
Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatterbots are typically used in dialog systems for various practical purposes including customer service or information acquisition.