A The correct spelling is actually bated breath but itâs so common these days to see it written as baited breath that thereâs every chance that it will soon become the usual form, to the disgust of conservative speakers and the confusion of dictionary writers.
Average Call Duration (ACD) is a term used in telecommunications to describe the average amount of time a given person or group spends on each phone call. This is an important metric, because it helps service providers predict the amount of phone traffic their systems will experience over time.
Duration is defined as the total number of calendar days that it takes to complete a task. For example, if the same two people spend 10 total hours working on a task that they start on Monday and end on Friday, then the total duration for that task is 5 days.