Service Cloud has created many special features that allow you to easily collaborate with your team to solve cases quickly and efficiently. A case team is a team of users who work together on a case with each person playing a different role in the case, for example, one person may be a technical expert and another may be a building manager. Case teams are also helpful to prevent transferring a case to someone else who will be a new contact for your customer. You can use case teams to keep one main point person as the lead to communicate with the customer and relay information at the case being handled.
Defining Wear and Tear. Wear and tear is the average deterioration of furniture, carpets and other features of a rental property due to normal use over time. California laws vaguely define wear and tear.
State law defines a security deposit as the total of all payments and deposits given as security and includes all rent payments in excess of 1 month's prepaid rent.. This includes pet deposits, key deposits, and furniture deposits, as well as the last month's rent if that is what the landlord requires.