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âVolatile organic compoundâ or VOC is the name given to a substance that contains carbon and that evaporates (becomes a vapor) or âoff-gasesâ at room temperature. Some examples of VOCs include benzene, methylene chloride, hexane, toluene, trichloroethane, styrene, heptane, and perchloroethylene.Volatile organic compoundâ or VOC is the name given to a substance that contains carbon and that evaporates (becomes a vapor) or âoff-gasesâ at room temperature. Some examples of VOCs include benzene, methylene chloride, hexane, toluene, trichloroethane, styrene, heptane, and perchloroethylene.
The Voice of the Customer (VoC) is the capture of what customers are saying about a business, product, or service. Businesses capture the Voice of the Customer to use the data to improve how a customer experiences all interactions with the business. VoC is best understood using technology that includes text analytics and sentiment analysis because this ensures you can find meaning in the customer feedback data.