Service Cloud has created many special features that allow you to easily collaborate with your team to solve cases quickly and efficiently. A case team is a team of users who work together on a case with each person playing a different role in the case, for example, one person may be a technical expert and another may be a building manager. Case teams are also helpful to prevent transferring a case to someone else who will be a new contact for your customer. You can use case teams to keep one main point person as the lead to communicate with the customer and relay information at the case being handled.
Defining Wear and Tear. Wear and tear is the average deterioration of furniture, carpets and other features of a rental property due to normal use over time. California laws vaguely define wear and tear.
Security Deposit definition - A security deposit is a sum of money held in trust either as an initial part-payment in a purchasing process (often used to prevent the seller selling an item to someone else during an agreed period of time while the buyer verifies the suitability of the item, or arranges finance) - also known as an earnest payment, or else, in the course of a rental agreement to ensure the cost of repair in relation to any damage explicitly specified in the lease and that did in fact occur.