and leveraging service propositions for revenue growth. Technology innovation supports this trend, as large amounts of customer information can now be generated and leveraged more efficiently than in the past. Booz & Company recently conducted the Next-Generation Customer Service study to more fully understand where customer service is headed. The study reflects more than 30 face-to-face interviews with senior customer service executives (including chief service officers and CEOs)âand a survey of 50 senior-level managersâin Europe and the Middle East.
The Archies were an American fictional garage band founded by Archie Andrews, Reggie Mantle, Jughead Jones, Veronica Lodge, and Betty Cooper, a group of adolescent characters of the Archie universe, in the context of the animated TV series, The Archie Show. The group is also known for their real world success, through a virtual band.
Archibald Horatio Hector  Archie  MacDonald is a fictional character in the BBC TV series Monarch of the Glen. Archie is played by Scottish actor Alastair Mackenzie. Archie is called back to Glenbogle from London by his mother, Molly, as his father is dying.Hector MacDonald, however, is not dying; he has a cold.Archie remains at Glenbogle when Molly and Hector tell Archie he is now Laird and Archie discovers their mounting debts, which could lead to the family losing their home.s a result, Katrina and Archie get together but Katrina decides to take a job in London, leaving Archie in Scotland. At the end of Series 2, Archie's position as Laird is threatened by American Joe MacDonald, but Archie beats Joe in the Chieftain's Challenge.