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The difference between a customer and a client can be rather confusing, and even controversial. The most commonly accepted and basic description of the difference is that a customer purchases goods or services from a business whereas a client receives services from a professional such as a lawyer or accountant.
A client implies that the consultant is superior, while customer suggests that the consultant is beholden. It's virtually impossible for a consultant to forget the technical nature of the relationship â you solve problems all day long â but it's very easy to forget the customer service aspect.