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The difference between a customer and a client can be rather confusing, and even controversial. The most commonly accepted and basic description of the difference is that a customer purchases goods or services from a business whereas a client receives services from a professional such as a lawyer or accountant.
Both are considered legally binding agreements. If you enter into a representation agreement, you are considered a client of the brokerage; if you enter into a customer service agreement, you are considered a customer. There are two big differences between the brokerageâs obligations to a client versus a customer. First, if you are a client, the brokerage has an important obligation to you, called fiduciary duty, and must promote and protect your best interests in the real estate transaction.