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The difference between a customer and a client can be rather confusing, and even controversial. The most commonly accepted and basic description of the difference is that a customer purchases goods or services from a business whereas a client receives services from a professional such as a lawyer or accountant.
External customers are paying customers including clients, guests, and patients. Internal customers are the people one serves within the organization, or those who use a. personâs job output. All workers in contact with customers are required to have customer. satisfaction skills.